B2B Customer Portal User manual English October
Contents
1. Downloads i Favorites d Air Spiralo B2B Customer portal www airspiralo com User manual Page 11 Kennemer Schagen Industries B V Lagedijkerweg 15 1742 NB Schagen P O Box 51 1740 AB Schagen T 31 0 224 210 067 F 31 0 224 216 545 www airspiralo com2. chapter describes the information bar and Air Spiralo widgets which can be found on our website Widgets are sub functions that can be found on the right side of the screen 2 1 The information bar The information bar is available on every page at www airspiralo com This paragraph describes the options that are available after logging in Welcome Name Favorites 0 Ordered items Change language log out 1 details 2 0 items 3 Kai 4 details In the first block you can click on your username which will take you to the My account page In addition you can use this block to log out In the second block you can see how many articles your list of favorites currently contains and via the details you can be redirected to this page Via the third block you can view the articles that are currently listed in your order list and you can directly view the individual orders The last block offers the possibility to change the language of the website 2 2 The Air Spiralo widgets This subsection describes the Air Spiralo widgets which are available on the website These widgets can be available on one or more pages within our website When the widget is available on a page it will be displayed on the right side of the screen 2 2 1 Forgotten password This widget is described in subsection 1 4 2 2 2 Change password You can change your password any time by using the Change password widget This widget can be foun
3. order status of orders placed both via the web shop and directly with Air Spiralo In order to gain access to the B2B customer portal you need an Air Spiralo B2B customer portal account 1 2 Requesting an account If you do not have an Air Spiralo B2B customer portal account it is possible to request one by using the contact form found on the website or by contacting the Customer Service Team The contact form can be found on the Contact page Make sure the option Request account has been selected as Subject to ensure quick communication Subject Request account vr Then fill in your company details and the Pamnan r accompanying message When all fields have been filled in correctly please click the Send contact form button this will send the form to the Air Spiralo Customer Service Team who will contact you once the form is received Note It is possible to make an account for a contact person but to hide the price information It should be expressly mentioned in your request if you do not want to link price information to an account 1 3 Login methods Once you have an account you can log in at the website www airspiralo com using the corresponding e mail address and password There are two ways to log in 1 Login via the customer portal 2 Login via the login widget 1 3 1 Logging in using the customer portal Select the Customer porta
4. order to reset your password The widget can be found on the right side of the login page of the B2B customer portal Fill in the e mail address which is linked to your Air Spiralo B2B customer portal account Then click on the Send button If you have forgot your password please enter your email When you have filled in the e mail address to address below and we will send you a mail with a link which your account is linked you will receive an where you can click on to enter a new password e mail which contains an activation link E mail address Click this activation link in order to enter a new t password The new password should consist of Send at least 8 characters it should contain at least one higher case letter one lower case letter and one number Once you click the Reset button only the new password will be valid 1 5 Order status An order can have four different statuses when viewed via the customer portal Each status is described in this section 1 Ordered The order has been sent to the Air Spiralo Customer Service Team 2 Received The order has been received though your order has not yet been authorized 3 Authorized The order has been authorized 4 Delivered All parts of this order have been delivered Air Spiralo B2B Customer portal www airspiralo com User manual Page 4 Air Spiralo B2B Customer portal www airspiralo com 2 B2B customer portal functions This
5. IRALO GROUP B2B Customer Portal User manual English October 1 2011 Versie 1 0 Air Spiralo B2B Customer portal www airspiralo com Table of contents 1 General and login information 2222202020000000002nnnnnn0nnnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nun 3 1 1 The Air Spiralo B2B customer portal c ccccccccseessesesescsseceeesesveccesceveccessevavseereevasseersevaveneneens 3 1 2 Requesting an ACCOUN E 3 1 3 Beie TIG Lee 3 1 4 Forgotten password EE 4 1 5 ORG STE EE 4 2 B2B Customer e ele CRT Tu CN 5 2 1 Te MORMON e E 5 2 2 The Air Spiralo Widgets cccccccscsesesesecesecesececeseseseeeseececevevevevevevevevevevevavavevavavevevenenenenenenenenen 5 2 3 Jee EE 6 2 4 Bi 6 ORCI TUNG PEO CU CNS rags ct sic cme sres TE eee NNK 7 3 1 CS CMC CAI nee ee een 7 3 2 EE Eege 7 3 3 Ee 8 A elt Te de e H 4 1 E 9 4 2 CT EE 9 4 3 ST E EE 10 4 4 Eege 10 9 OLED AGES E 11 5 1 Welcome E 11 5 2 NY ACCOUN een ee 11 5 3 Orders IN DFO GSS EEEN 11 5 4 IOGT SNS T E 11 5 5 Reise et 11 Air Spiralo B2B Customer portal www airspiralo com User manual Page 2 Air Spiralo B2B Customer portal www airspiralo com 1 General and login information 1 1 The Air Spiralo B2B customer portal The Air Spiralo B2B customer portal allows you to place orders with ease view more detailed product information and view the
6. d 00000008 Reference 2 Authorized 2 2 5 Recently viewed The recently viewed widget displays a maximum of five articles which have been viewed last By clicking the article code or description you will be directed to the article page which contains the article details G045PB009 5 G SPB 90 L 3000 Spiralo circular duct 2 3 Icons The website uses several different icons An overview of these icons and a description for each icon can be found below Article is in stock Article is not in stock w Article is a favorite _ Article is not a favorite Article can be ordered 8 Article cannot be ordered request is possible Article is being added to the order Article has been added to the order 3 Article has been removed for the order View article image 2 4 Links clicking on the blue text When the mouse cursor is moved over the link it will change color Item code Di 4 IER 4 Material Stock Box Pit Price Order G0O4SPE006 3 63 63 Galvanized Fj TT 4 80 80 Galvanized Za 6 58 d Si C Air Spiralo B2B Customer portal www airspiralo com User manual Page 6 Air Spiralo B2B Customer portal www airspiralo com 3 Ordering products Orders can be placed via the customer portal in three different ways This chapter describes all three ways 3 1 Order immediately This method is described in paragraph 2 2 3 3 2 Assortment Air Spiralo s assortment can be viewed in two wa
7. d on the My account page You will be asked to fill in your new password in the field New password New password and to confirm your new password in the field Confirm new password After this click Save in me Confirm new password order to save your new password The new password should consist of at least 8 characters it should contain at least one higher case letter one lower case letter and one number Save p 2 2 3 Direct order When you are familiar with the Air Spiralo article codes you can use the direct order widget to add items to your order You will need to enter the full item code and the quantity you wish to order after which you can click the order icon or use the enter button on your keyboard to order the product Enter the full tem code and quantity x 1 Air Spiralo B2B Customer portal www airspiralo com User manual Page 5 Air Spiralo B2B Customer portal www airspiralo com 2 2 4 Order overview The order overview allows you to view your last five outstanding orders To view the order details of an order please click on the order number of the order concerned in this widget The link orders in progress can be used to view all current orders The link Order history directs to an overview with all orders that have been delivered over the past six months Orders in progress Order history Recently orders 00000007 Reference 1 Ordere
8. eld Address line 3 Notes on packing list is a note which will also be added to the packing list It can be used to add information for the delivery name and telephone number of the contact person on the delivery address Other information can be added to the second notes field Note which will also be added to the packaging list Address line 3 Notes on packing list Further remarks Notes Lastly you will be required to accept the delivery terms and conditions When you have accepted these and finished filling in the delivery data you can click the Continue button to continue with step 3 of the process It is also possible to return to step one but this will cause you to lose the data you have filled in at step 2 This is because the data you have filled in at step 2 will only be saved when you have used the Continue button to continue to step 3 4 3 Step 3 This step consists of a summary of the order list and delivery data After viewing these order data you can use the Order button to confirm your order 4 4 Step4 Your order has been placed You will also receive an e mail containing a Summary of your order Air Spiralo B2B Customer portal www airspiralo com User manual Page 10 Air Spiralo B2B Customer portal www airspiralo com 5 Other pages 5 1 Welcome page When you login on the Air Spiralo customer portal you will always be directed to the welcome page first On thi
9. enter button on the keyboard the article is added to the order list When the article has been added to the order list the icon changes The article is being added to the order list item code DD Material Stock Box Plt Price Order Jr Sv008 30 80 Galvanized amp 100 a The article has been added to the order list item code IA Material Stock Box Plt 80 80 Galvanized 100 Air Spiralo B2B Customer portal www airspiralo com User manual Page 8 Air Spiralo B2B Customer portal www airspiralo com 4 Order process You can open an order list by clicking the details button in the information menu Welcome Name Favorites 1 Ordered items Change language log out details 315 items Da 4 1 Step1 When you click this details button you will access the first step of the order process During this step you will still have the option to remove products or to adjust the amount ordered When you are ready to order click the Continue button Continue a 2 Delivery information 3 Order summary 4 Completed Review and edit your shopping cart until you are ready to order Box Pit qty Stock Ordered SU Price Total Sv012 B amp 90 amp van Gy Pieces 0 96 173 16 amp 125 Sv Male coupling GB9 012 B1 135 amp 135 Sy Pieces 4 74 63936 Gi 125 GB 90 Pressed bend 90 R 1xD Total in this basket Total excl VAT 612 52 Continue a 4 2 Step2 Dur
10. ing the second step the delivery details need to be filled in The first fields require you to fill in an order reference number and the requested delivery date When you move the mouse cursor to the delivery date field a calendar will appear which you can use to select a shipping date e Back Continue 3 Order summary 4 Completed Please fill in your order reference number and select the delivery address If the correct delivery address is not shown please enter it manually Your order reference Requested delivery data 02 09 2011 mm med Sep 2011 se D Mo Tu We Th Fr Sa Su E A g 5 A Ke Air Spiralo B2B Customer portal www airspiralo com User manual Page 9 Air Spiralo B2B Customer portal www airspiralo com The delivery address can be entered manually but it is also possible to select a delivery address in the dropdown list Select your delivery address When you want to add or remove delivery addresses to or from the list you can contact the Air Spiralo customer service or add a request to the notes field This might be desirable if the delivery address will be used regularly Delivery address select your delivery address Company name Address line 1 Address line 2 Address line 3 Notes on packing list Zip code Town I City Country Choose a country There are two fields available on the form for leaving notes or remarks The first note fi
11. l GB9 010 level 5 product level Air Spiralo B2B Customer portal www airspiralo com User manual Page 7 Air Spiralo B2B Customer portal www airspiralo com 3 3 Favorites By clicking the link details in the Favorites block in the information bar or by using the link Favorites the list with favorite articles can be opened This list contains articles which have been marked as favorites most commonly purchased and can easily be ordered from here 3 3 1 Adding a product to your favorites A product can be added to favorites by using the star function When viewing the assortment the icon becomes available at product group level 4 When the icon is yellow 77 the product is already one of your favorites The favorite status of products can be changed by clicking the Tr icon tem code DM d r Material stock BoxwPit S006 52 63 Galvanized f 50 0 94 5V008 30 30 Galvanized a 100 0 94 svo09 30 90 Galvanized 1 0 98 e 3 3 2 Ordering an article from your favorites Go to your list of favorites by clicking the details button on the information bar Welcome Name Favorites 1 Ordered tems Change language log out 315 items fay details Fill in the number of products you wish to order in the Order column Tour favorite articles item code IA Material Stock Box Plt Price Order Tr Svoos oo 30 Galvanized amp 100 4 og By using the icon or the
12. l button in the main menu and click the button B2B Customer portal The login screen will now be displayed Home About Air Spiralo Products i i Customer portal My REG Favourites Downloads You will now be asked to fill in the e mail address and the corresponding password before clicking the Login button You can select the option Remember me on this computer to stay logged in on this computer for three hours Air Spiralo B2B Customer portal www airspiralo com User manual Page 3 Air Spiralo B2B Customer portal www airspiralo com 1 3 2 Logging in using the widget In addition to login in via the customer portal you can also use the login widget which is available on every page on the airspiralo com A Port Be website Bi Login Change language When you click the login button in the si top right corner of the screen the login Email screen will be shown Uzer airspiralo com me Search Fill in the e mail address and the EE corresponding password for your LLLLEEE Contact customer portal account and click on the E Forgot password login button in order to access the Register now customer portal keeten The Remember me function is also A available when using this method allowing you to stay logged on on this computer for three hours Remember me on this computer TTT 1 4 Forgotten password Use the Forgot your password widget in
13. s page the most used links are listed as well as the link Go to the last visited page When you click this link you will return to the page on which you logged in Welcome Name to the Air Spiralo Customer Portal Air Spiralo B2B einer portal Your links amp My account RB B2B Customer Portal ay Your shopping cart Tr Your favorites Orders in progress Order history Go to the last visited page 5 2 My account The My account page contains the most used links but also your contact data If this page contains any inaccurate information please contact the Air Spiralo Customer Service Team Your links Your shopping cart sie Your favorites Orders in progress Order history 5 3 Orders in progress The page orders in progress contains the orders of the last six months with the status Ordered Received or Authorized Click the order numbers to view the order details of the individual orders 5 4 Order history The order history page contains the orders of the last six months with the status Delivered Click the order number to view the order details of the individual orders 5 5 Downloads The download page which can be accessed via the customer portal is accessible only for the users of the B2B customer portal Customer portal B2B Customer portal This download page can be accessed via the menu button a My account Customer portal gt
14. ys via the button products and via the buttons Customer portal gt B2B Customer portal The second option is only available when you are logged inas a user Using this option you will also be able to view price information On the assortment page the main product groups of the assortment are shown Clicking one of these product groups will open this category and display the second level product groups fn H a a Lk Ess e a tn e T a ae i i i ee Bi gt a z Sa wu oe 2 gt Circular ducts circular fittings Circular fittings ai ducts Ventilation hoods with KEN OK and fittings eg 7 EN bg Ka Silencers Access doors Components hleunting material Ducting ancillaries In total there are five product group levels within each category Orders can be placed at the fourth level the product group level by using the shopping basked icon with the green plus only available when logged in On this article group page the articles which have been linked to this group are visible When logged in you will be able to see the prices in addition to the diameters the type of material stock and the box pallet numbers You can also order the product on the product page level 5 You can open the product page by clicking the product code on the product group page Circular fitting level 1 Bends level 2 Pressed bends R 1xD level 3 Pressed Bend 90 GB9 level 4 the product group leve
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