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HP 1250 Fax series

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1. 41 MIA dq EM 44 Printre cee c 49 Stop TAXING sits eere REED PR ere EIE 50 Use the copy features err ret oret reete EREPE PEE PIS bee geo geret 51 Makea COPY icirem ede eines a entre ee 51 Change the copy settings sa eodein cunas eee piene ere tre seen AD bg 51 SLOP COPYING EP E 52 Maintain the HP FAR s 2 sczssessessasiassaasaatoseaasaaatesassdeaceacethace snanagsaesassehaasantaenaaseasts 53 Clean the HP cR 53 Printa self test report atero sederet enters a aa 56 Work with print cartridges reiciendise titre andae dne dns ether pda 56 Order supplies 2 2 2 o nn sie ee buta dans d tiens 63 Order paper or other media iii en entente ante pee nique een 63 Order print cartridges se 63 Segel c 63 Troubleshooting information 65 Setup troubleshooting sserrep erbe En pat nula torpe e a aaia 65 Operational troubleshooting en 79 HP warranty and SUpPDOM ts s siisssscsssessszesaasasseasageasaeed ota sca te e pages set etat sat 83 lara m 83 Get support and other information from the Internet 85 Before you call HP customer support 85 Access your serial number and service ID 85 Call in North America during warranty ee 86 Prepare the HP Fax for shipment eem 86 Pack the HP Fax inerte eee eR ee ARAM a a AX
2. On Fax Send Prints whenever there is a transmission error On Fax Receive Prints whenever there is a receiving error Stop faxing You can cancel a fax you are sending or receiving at any time To stop faxing from the control panel 3 Press Cancel on the control panel to stop a fax you are sending or receiving If the HP Fax does not stop faxing press Cancel again The HP Fax prints any pages it has already started printing and then cancels the remainder of the fax This can take a few moments To cancel a number you are dialing 3 Press Cancel to cancel a number you are currently dialing 50 HP Fax 1250 series 6 Use the copy features The HP Fax enables you to produce high quality color and black and white copies on a variety of paper types including transparencies You can enlarge or reduce the size of an original to fit a specific paper size adjust the darkness of the copy and use special features to make high quality copies of photos s Tip For the best copy performance on standard copy projects set the paper VS size to Letter or A4 the paper type to Plain Paper and the copy quality to Fast Make a copy Change the copy settings Stop copying Make a copy You can make quality copies from the control panel do9 To make a copy from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your originals print side down and top first in the center of the document feeder
3. If you need to contact HP Customer Support do the following before you call 1 Make sure that a The HP Fax is plugged in and turned on b The specified print cartridges are installed correctly c The recommended paper is properly loaded in the input tray 2 Reset the HP Fax a Turn off the HP Fax by pressing the On button b Unplug the power cord from the back of the HP Fax c Plug the power cord back into the HP Fax d Turn on the HP Fax by pressing the On button 3 To find support and warranty information go to the HP website at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Check the HP website for updated information or troubleshooting tips for the HP Fax 4 Ifyou are still experiencing problems and need to speak with an HP Customer Support Representative do the following Have the specific name of the HP Fax as it appears on the control panel available Print a self test report Make a color copy to have available as a sample printout Be prepared to describe your problem in detail Have your serial number and service ID ready 5 Call HP Customer Support Be near the HP Fax when you call For more information see e Printa self test report Access your serial number and service ID x v E EN EY E E et lt w gt a 4 i T T e a papo Access your serial number and service ID
4. Lu 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Fax to connect to the 1 LINE port If the supplied phone cord is not long enough you can extend it For information see The phone cord that came with my HP Fax is not long enough e Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP Fax and check for a dial tone If you do not hear a dial tone call your local telephone company for service e Other equipment which uses the same phone line as the HP Fax might be in use For example you cannot use the HP Fax for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send an e mail or access the Internet e Checkto see if another process has caused an error Check the display or your computer for an error message providing information about the problem and how to solve it If there is an error the HP Fax will not send or receive a fax until the error condition is resolved e The phone line connection might be noisy Phone lines with poor sound quality noise can cause faxing problems Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn Error Correction Mode ECM off and try faxing again For information about changing ECM see the onscreen Help If the problem persists contact
5. Case E Shared voice fax line Voice calls and voice mail service You answered Yes to questions 4 and 7 only Case F Shared voice fax line with voice mail Case F Shared voice fax line with voice mail Computer dial up modem You answered Yes to question 5 only Case G Fax line shared with computer dial up modem no voice calls received Not applicable Voice calls and computer dial up modem You answered Yes to questions 4 and 5 only Case H Shared voice fax line with computer dial up modem Not applicable Voice calls and answering machine You answered Yes to questions 4 and 6 only Case I Shared voice fax line with answering machine Not applicable Voice calls computer dial up modem and answering machine You answered Yes to questions 4 5 and 6 only Case J Shared voice fax line with computer dial up modem and answering machine Not applicable Voice calls computer dial up modem and voice mail service You answered Yes to questions 4 5 and 7 only Case K Shared voice fax line with computer dial up modem and voice mail Not applicable HP Fax 1250 series For additional fax setup information in specific countries regions see the Fax Configuration website listed below Austria www hp com at faxconfig Germany www hp com de faxconfig Switzerland French www hp com ch fr faxconfig Switzerland Germa
6. IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MOD
7. Press gt until Yes appears and then press OK Stop copying To stop copying gt Press Cancel on the control panel 52 HP Fax 1250 series Maintain the HP Fax The HP Fax requires little maintenance Sometimes you might want to clean the glass Strip inside the automatic document feeder to ensure that your copies remain clear You will also need to replace align or clean your print cartridges from time to time This section provides instructions for keeping the HP Fax in top working condition Perform these simple maintenance procedures as necessary e Clean the HP Fax e Print a self test report e Work with print cartridges Clean the HP Fax To ensure that your copies remain clear you might need to clean the glass strip or white strip inside the automatic document feeder You might also want to dust the exterior of the HP Fax e Clean the glass strip e Clean the white strip e Clean the exterior Clean the glass strip User Guide Minor debris can accumulate on the glass strip located inside the automatic document feeder This can cause print quality issues such as streaks or lines to appear on your printouts To clean the glass strip inside the automatic document feeder 1 Turn off the HP Fax and unplug the power cord m d Note Depending how long the HP Fax is unplugged the date and time EA might be erased You might need to reset the date and time later when you plug the power cord back in 2 Liftthe cover o
8. To enable fax confirmation from the control panel 1 Press Setup 2 Press 1 and then press 1 again This selects Print Report and then selects Fax Confirmation 3 Press gt to select one of the following and then press OK Off Does not print a fax confirmation report when you send and receive faxes successfully This is the default setting On Fax Send Prints a fax confirmation report for every fax you send On Fax Receive Prints a fax confirmation report for every fax you receive Send amp Receive Prints a fax confirmation report for every fax you send and receive s le 1 Tip lf you choose On Fax Send or Send amp Receive and scan your fax Q to send from memory you can include an image of the first page of the fax on the Fax Sent Confirmation report Press Setup press 1 and then press 2 Select On from the Image on Fax Send Report menu Print fax error reports You can configure the HP Fax so that it automatically prints a report when there is an error during transmission or reception User Guide 49 Chapter 5 To set the HP Fax to print fax error reports automatically 1 Press Setup 2 Press 1 and then press 3 This selects Print Report and then selects Fax Error Report 3 Press gt to select one of the following and then press OK Send amp Prints whenever there is any kind of fax error This is the Receive default setting Off Does not print any fax error reports
9. d Note Do not remove both print cartridges at the same time Remove and EA clean each print cartridge one at a time Do not leave a print cartridge outside the HP Fax for more than 30 minutes Inspect the print cartridge contacts for ink and debris buildup Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it Hold the print cartridge by its sides Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes 1 Copper colored contacts 2 Ink nozzles do not clean Slide the print cartridge back into the slot Push the print cartridge forward until it clicks into place Repeat if necessary for the other print cartridge Gently close the print cartridge door and plug the power cord into the back of the HP Fax HP Fax 1250 series 8 Order supplies You can order HP products such as recommended types of paper and print cartridges online from the HP website e Order paper or other media e Order print cartridges e Order other supplies Order paper or other media To order HP papers and other supplies such as HP Premium Photo Papers or HP All in One Paper go to www hp com learn suresupply If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Order print cartridges For a list of print cartridge numbers see the back cover
10. enter 6 time 11 transparencies specifications 89 troubleshoot blocked carriage 68 fax 68 fax problems 75 76 77 78 hardware installation 65 incorrect measurements 67 jams paper 38 68 language display 67 operational tasks 79 paper 79 print cartridges 67 82 receive faxes 73 resources 9 send faxes 73 setup 65 two wire phone cord 73 78 V voice mail set up with fax 22 29 volume adjust 12 W wall jack test fax 69 warranty 83 white strip clean 54 101 102 HP Fax 1250 series
11. gt el 2 3 3 to zs 3 22249 Note For HP Fax 1250 series models that include a telephone handset this ET equipment is hearing aid compatible The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first User Guide 93 Chapter 11 page of transmission the date and time it is sent and an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your fax machine you should complete the steps described in the software FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any inter
12. 91 Z E p T c Oo o T Chapter 11 92 Energy consumption Energy usage drops significantly while in ENERGY STAR mode which saves natural resources and saves money without affecting the high performance of this product This product and external power supply qualify for ENERGY STAR which is a voluntary program established to encourage the development of energy efficient office products Ce ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency For more information on ENERGY STAR guidelines go to the following website www energystar gov Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP website at www hp com go msds Customers without Internet access should contact their local HP Customer Care Center Hardware recycling program HP offers an increasing number of product return and recycling programs in many countries as well as partnering with some of the largest electronic recycling centers throughout the world HP also conserves resources by
13. and 2 for the tri color print cartridge on the left side 4 Ifthe problem persists print a self test report to determine if there is a problem with the print cartridges This report provides useful information about your print cartridges including status information 5 If the self test report shows a problem clean the print cartridges 6 If the problem persists clean the copper colored contacts of the print cartridges 7 If you are still experiencing problems with printing determine which print cartridge is experiencing the problem and replace it For more information see Replace the print cartridges Print a self test report Clean the print cartridges Clean the print cartridge contacts 82 HP Fax 1250 series 10 HP warranty and support This chapter provides warranty information as well as how to get support from the Internet access your serial number and service ID contact HP customer support and prepare the HP Fax for shipment If you are unable to find the answer you need in the documentation supplied with your product you can contact one of the HP support services listed in the following section Some support services are available only in the U S and Canada while others are available in many countries regions worldwide If a support service number is not listed for your country region contact your nearest authorized HP dealer for help Warranty To obtain HP repair service you must first contact an HP service
14. and unplugged it To pack the HP Fax 1 If available pack the HP Fax for shipment by using the original packing materials or the packaging materials that came with your exchange device User Guide 87 Chapter 10 If you do not have the original packaging materials please use other adequate packaging materials Shipping damage caused by improper packaging and or improper transportation is not covered under the warranty 2 Place the return shipping label on the outside of the box 3 Include the following items in the box Acomplete description of symptoms for service personnel samples of print quality problems are helpful A copy of the sales slip or other proof of purchase to establish the warranty coverage period Your name address and a phone number where you can be reached during the day 1S 2 2 E D D gt z x gt Q lt 88 HP Fax 1250 series 11 Technical information The technical specifications and international regulatory information for the HP Fax are provided in this section Paper specifications This section contains information about paper tray capacities and paper sizes Paper tray capacities Type Paper weight Input tray Output trayt Document feeder tray Plain paper 16 to 24 Ib 60 up to 100 up to 20 up to 20 to 90 gsm 16 Ib paper 16 Ib paper Legal paper 20 to 24 Ib 75 up to 100 up to 20 up to 15 t
15. any unprinted faxes that you ET Note If Backup Fax Reception is enabled and you turn off the HP Fax all might have received while the HP Fax was in an error condition You will need to contact the senders to ask them to resend any unprinted faxes For a list of the faxes you have received print the Fax Log The Fax Log is not deleted when the HP Fax is turned off To set backup fax reception from the control panel 1 2 Press Setup Press 4 and then press 5 This selects Advanced Fax Setup and then selects Backup Fax Reception Press gt to select On On Error Only or Off Press OK Reprint received faxes from memory If you set the Backup Fax Reception mode to On the HP Fax stores faxes it receives in memory whether the device has an error condition or not ET Note After the memory becomes full the HP Fax overwrites the oldest User Guide printed faxes as it receives new faxes If all the stored faxes are unprinted the HP Fax will not receive any more fax calls until you print or delete the faxes 45 Chapter 5 from memory You might also want to delete the faxes in memory for security or privacy purposes You can reprint one or all of the most recently printed faxes if they are still in memory For example you might need to reprint your faxes if you lost the copy of your last printout To reprint faxes in memory from the control panel 1 Make sure you have paper loaded in the input tray 2 Pres
16. cartridges Do not touch the ink nozzles or the copper colored contacts Reinsert the print cartridges and verify that they are fully inserted and locked in place For more information about installing print cartridges see Replace the print cartridges User Guide 67 D c 5 fo vo 2 Q 2 Lu Chapter 9 Cause The contacts on the print cartridge are not touching the contacts in the print carriage Solution Remove and then reinsert the print cartridges Verify that they are fully inserted and locked in place For more information about installing print cartridges see Replace the print cartridges Cause The print cartridge or sensor is defective Solution Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support I received a message on the display about a paper jam or a blocked carriage Solution If either a paper jam or blocked carriage error message appears on the display there might be some packing material inside the HP Fax Look inside the device including the print cartridge door If you remove any packaging material turn off the HP Fax and then turn it on again Fax setup troubleshooting 68 This section contains fax setup troubleshooting information for the HP Fax If the HP Fax is not set up properly for faxing you might experience problems when sending faxes receiving
17. fax is not printed The maximum number of fax numbers you can block varies by model e Set the junk fax mode e Add numbers to the junk fax list e Remove numbers from the junk fax list Note This feature is not supported in all countries regions If it is not EA supported in your country region Junk Fax Blocker Set Up does not appear in the Basic Fax Setup menu Set the junk fax mode By default Block Junk Fax mode is turned On If you do not subscribe to a caller ID service through your phone provider or do not want to use this feature you can turn off this setting To set the junk fax mode 1 Press Setup 2 Press 3 and then press 6 This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up 3 Press4to select Block Junk Fax 4 Press to select On or Off and then press OK Add numbers to the junk fax list There are two ways to add a number to your junk list You can select numbers from your caller ID history or you can enter new numbers The numbers in your junk list will be blocked if Block Junk Fax mode is set to On User Guide 47 Chapter 5 48 To select a number from the caller ID list 1 Press Setup 2 Press 3 and then press 6 This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up 3 Press 1 and then press 1 This selects Add Number to Junk List and then selects Select Number 4 Press gt to scroll through the numbers from which you have received faxes When the numb
18. faxes or both If you are having faxing problems you can print a fax test report to check the status of the HP Fax The test will fail if the HP Fax is not set up properly for faxing Perform this test after you have completed setting up the HP Fax for faxing For more information see Test your fax setup If the test fails review the report for information on how to fix any problems found For more information you can also see the next section The fax test failed The fax test failed If you ran a fax test and the test failed review the report for basic information about the error For more detailed information check the report to see which part of the test failed and then review the appropriate topic in this section for solutions to try The Fax Hardware Test failed The Fax Connected to Active Telephone Wall Jack test failed The Phone Cord Connected to Correct Port on Fax test failed The Using Correct Type of Phone Cord with Fax test failed The Dial Tone Detection test failed The Fax Line Condition test failed HP Fax 1250 series The Fax Hardware Test failed Solution e Turn off the HP Fax by using the On button located on the control panel and then unplug the power cord from the back of the HP Fax After a few seconds plug the power cord back in and turn the power on Run the test again If the test fails again continue reviewing the troubleshooting information in this section e Try to send or receive a te
19. have a DSL service through your telephone company use the instructions in this section to connect a DSL filter between the telephone wall jack and the HP Fax The DSL filter removes the digital signal that can interfere with the HP Fax so the HP Fax can communicate properly with the phone line DSL might be called ADSL in your country region d Note If you have a DSL line and you do not connect the DSL filter you will EA not be able to send and receive faxes with the HP Fax Back view of the HP Fax 1 Telephone wall jack 2 DSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the HP Fax to connect to the 1 LINE port To set up the HP Fax with DSL 1 Obtain a DSL filter from your DSL provider 2 Using the phone cord supplied in the box with the HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Fax wall jack to the HP Fax you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 13949 Note f you do not use the supplied cord to connect from the telephone ET y pp p 3 Connect the DSL filter cord to the telephone wall jack Note If you have other office equipment or services attached to this EZ phone line such as a distinctive ring service answering machine or voice HP Fax 12
20. jack to the HP Fax you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 If your modem software is set to receive faxes to your computer automatically turn off that setting 30 HP Fax 1250 series d Note If you do not turn off the automatic fax reception setting in your EA modem software the HP Fax will not be able to receive faxes 6 Setthe Answer Mode to Tel 7 Run a fax test You must be available to respond in person to incoming fax calls or the HP Fax cannot receive faxes Change settings on the HP Fax to receive faxes In order to receive faxes successfully you need to change some settings on the HP Fax If you are unsure which setting to choose for a specific fax option see the fax setup information in the previous sections e Set the answer mode e Set the number of rings before answering e Change the answer ring pattern for distinctive ringing Set the answer mode The answer mode determines whether the HP Fax answers incoming calls or not The following modes are available Fax The HP Fax will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting This is the default setting FaxTel handset model only The HP Fax automatically answers all incoming calls using the Rings to Answer setting If the call is a fax call the HP Fax will recei
21. line and your answering machine can record a voice message Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone company set up the HP Fax as described in this section zu a gt o S gt Note You cannot receive faxes automatically if you have a voice mail service EA at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Since your computer dial up modem shares the phone line with the HP Fax you will not be able to use both your modem and the HP Fax simultaneously For example you cannot use the HP Fax for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set up the HP Fax with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e f your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel sp
22. on the control panel 4 Follow any prompts that might occur 1 Tip If you are using a calling card to send a fax and you have your calling es card PIN stored as a speed dial when prompted to enter your PIN press le User Guide 43 Chapter 5 Speed Dial or a one touch speed dial button to select the speed dial entry where you have your PIN stored Your fax is sent when the receiving fax machine answers Receive a fax Depending on the Answer Mode you select the HP Fax can receive faxes automatically or manually If you select the Fax the default setting FaxTel or AnswerMachine mode the HP Fax will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting The default Rings to Answer setting is five rings If the HP Fax is in Tel mode you will need to receive faxes manually You can receive faxes manually from a phone that is e Directly connected to the HP Fax on the 2 EXT port e Onthe same telephone line but not directly connected to the HP Fax If you receive a legal size fax and the HP Fax is not currently set to use legal size paper the device reduces the fax so that it fits on the paper that is loaded in the HP Fax If you have disabled the Automatic Reduction feature the HP Fax prints the fax on two pages Receive a fax manually Set up backup fax reception Reprint received faxes from memory Forward faxes to another number Block junk fax nu
23. onto transparency film Avoid paper jams 38 To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag e Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn e Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type e Adjustthe paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray HP Fax 1250 series e Do not force paper too far forward in the input tray e Use paper types that are recommended for the HP Fax r fe o a eh CE 3 Bi 7 t El o eu T f T 7 EY User Guide 39 Chapter 4 Lu 7 Q Qa T is o a 22 Te T E 40 HP Fax 1250 series Use the fax features You can use the HP Fax to send and receive faxes including color faxes You can set up speed dial entries to send faxes quickly and easily to frequently used numbers From the control panel you can also set a number of fax options such as resolution and the contrast between lightness darkness on the faxes you send d Note You can verify the fax is set up correctly by running the fax setup test EA from the control panel You can ac
24. prompted press 1 for Yes or 2 for No Set the date and time You can set the date and time from the control panel The date and time format is based on the language and country region setting When you send a fax the current date and time are transmitted along with your name and fax number as part of the fax header d Note In some countries regions the date and time stamp on the fax header is EA a legal requirement User Guide 11 m ER o p gt 2 3 0 amp re Chapter 3 If the HP Fax loses power for more than 72 hours you might need to reset the date and time To set the date and time 1 Press Setup 2 Press 5 and then press 3 This selects Tools and then selects Date and Time 3 Enter the month day and year by pressing the appropriate numbers on the keypad Depending on your country region setting you might enter the date in a different order Enter the hours and minutes If your time is displayed in the 12 hour format press 1 for AM or 2 for PM The new date and time settings appear on the display o UR Adjust the volume The HP Fax provides three levels for adjusting the Ring and Beep Volume and the Phone Line Monitor Volume The ring volume is the volume of the phone rings The beep volume is the level of button press and error beeps The default Ring and Beep Volume setting is Soft The Phone Line Monitor Volume is the volume of dial tones and fax tones The d
25. recipient answers the telephone you can engage in a conversation before sending your fax d Note If a fax machine answers the call you will hear fax tones from the EA receiving fax machine Proceed to the next step to transmit the fax 4 Once you are ready to send the fax press Start Black or Start Color d Note If prompted press 1 to select Send Fax and then press Start EA Black or Start Color again If you were speaking with the recipient before sending the fax inform the recipient that they should press Start on their fax machine after they hear fax tones The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete 42 HP Fax 1250 series To send a fax manually from a phone using the attached handset handset model only 1 Load your originals print side down and top first in the center of the document feeder tray 2 Pick up the handset that is attached to the HP Fax and dial the number by using the keypad on the control panel 3 If the recipient answers the telephone you can engage in a conversation before sending your fax P Note If a fax machine answers the call you will hear fax tones from the EA receiving fax machine Proceed to the next step to transmit the fax 4 Once you are ready to send the fax press Start Black or Start Color Note If prompte
26. refurbishing and reselling some of its most popular products For information regarding recycling of HP products please visit www hp com recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges free of charge For more information go to the following website www hp com recycle Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product HP Fax 1250 series A Regulatory notices The HP Fax meets product requirements from regulatory agencies in your country region Regulatory model identification number For regulatory identifi
27. then make the correct entry After you are done entering text press OK to store your entry Available symbols for dialing fax numbers To enter a symbol such as press Symbols repeatedly to scroll through the list of symbols The following table provides the symbols that you can use in a fax or phone number sequence fax header information and speed dial entries User Guide z amp 2 S gt o Chapter 1 Available Description Available when entering symbols Displays an asterisk symbol when Fax header name speed dial required for dialing names speed dial numbers fax or phone numbers and monitor dial entries When auto dialing the HP Fax Fax header name fax header enters a pause in the number number speed dial names sequence speed dial numbers and fax or phone numbers Displays a left or right parenthesis Fax header name fax header to separate numbers such as area number speed dial names codes for easier reading These speed dial numbers and fax or symbols do not affect dialing phone numbers W When auto dialing W causes the Speed dial numbers and fax or HP Fax to wait for a dial tone before phone numbers continuing to dial R During auto dialing the R functions Speed dial numbers and fax or the same as a Flash button on your phone numbers telephone Displays a plus symbol This Fax header name fax header symbol does not affect dialing number speed dial names
28. unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability D 1 2 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT
29. unplugged the HP Fax Caution 1 The HP Fax must be unplugged before following these steps Caution 2 The replacement HP Fax will not be shipped with a power cord Store the power cord in a safe place until the replacement HP Fax arrives To remove the control panel faceplate 1 Press the On button to turn off the HP Fax 2 Unplug the power cord and then disconnect it from the HP Fax Do not return the power cord with the HP Fax 3 Remove the control panel faceplate as follows a Place your hands on each side of the control panel faceplate b Use your fingertips to pry the control panel faceplate off x TU E E EY E 2 lt E Ss a 4 T o a 4 Retain the control panel faceplate Do not return the control panel faceplate with the HP Fax Caution The replacement HP Fax might not come with a control panel faceplate VAN Store your control panel faceplate in a safe place and when the replacement HP Fax arrives reattach your control panel faceplate You must attach your control panel faceplate to use the control panel functions on the replacement HP Fax attach your control panel faceplate The replacement HP Fax might come with ET Note See the Setup Guide that came with the HP Fax for instructions on how to instructions for setting up your device Pack the HP Fax Complete the following steps once you have removed the print cartridges removed the control panel faceplate turned off the HP Fax
30. you will not be able to send or receive faxes The 2 EXT port should only be used to connect other equipment such as an answering machine or a telephone ET Note If you use the 2 EXT port to connect to the telephone wall jack Back view of the HP Fax 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Fax to connect to the 1 LINE port 2 After you have connected the phone cord to the port labeled 1 LINE run the fax test again to make sure it passes and the HP Fax is ready for faxing 3 Try to send or receive a test fax Make sure you use the phone cord that came with the HP Fax If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax you might not be able to send or receive faxes After you plug in the phone cord that came with the HP Fax run the fax test again e If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP Fax directly to the telephone wall jack The Using Correct Type of Phone Cord with Fax test failed Solution e Make sure you used the phone cord supplied in the box with the HP Fax to connect to the telephone wall jack One end of the phone cord should be 70 HP Fax 1250 series User Guide connected to the port labeled 1 LINE on the back of the HP Fax and the other end to your telep
31. your telephone company e If you are using a digital subscriber line DSL service make sure that you have a DSL filter connected or you will not be able to fax successfully For more information see Case B Set up the HP Fax with DSL e Make sure the HP Fax is not connected to a telephone wall jack that is set up for digital phones To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones e If you are using either a private branch exchange PBX or an integrated services digital network ISDN converter terminal adapter make sure the HP Fax is connected to the correct port and the terminal adapter is set to the correct switch type for your country region if possible For more information see Case C Set up the HP Fax with a PBX phone system or an ISDN line e If the HP Fax shares the same phone line with a DSL service the DSL modem might not be properly grounded If the DSL modem is not properly grounded it can create noise on the phone line Phone lines with poor sound 74 HP Fax 1250 series User Guide quality noise can cause faxing problems You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn off your DSL modem and completely remove power for at least 15 minutes Turn the
32. 3 Run a fax test You must be available to respond in person to incoming fax calls or the HP Fax cannot receive faxes Case G Fax line shared with computer dial up modem no voice calls received If you have a fax line on which you receive no voice calls and you also have a computer dial up modem connected on this line set up the HP Fax as described in this section HP Fax 1250 series User Guide Since your computer dial up modem shares the phone line with the HP Fax you will not be able to use both your modem and the HP Fax simultaneously For example you cannot use the HP Fax for faxing if you are using your computer dial up modem to send an e mail or access the Internet Back view of the HP Fax 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Fax to connect to the 1 LINE port 3 Computer with modem To set up the HP Fax with a computer dial up modem 1 2 5 6 7 Remove the white plug from the port labeled 2 EXT on the back of the HP Fax Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP Fax Using the phone cord supplied in the box with the HP Fax connect one end to your telephone wall jack then connect the other end to the por
33. 50 series mail see the appropriate section in this section for additional setup guidelines 4 Runa fax test Case C Set up the HP Fax with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter terminal adapter make sure you do the following e If you are using either a PBX or an ISDN converter terminal adaptor connect the HP Fax to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible Note Some ISDN systems allow you to configure the ports for specific EA phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar e If you are using a PBX phone system set the call waiting tone to off d Note Many digital PBX systems include a call waiting tone that is set to EA on by default The call waiting tone will interfere with any fax transmission and you will not be able to send or receive faxes with the HP Fax Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone e If you are using a PBX phone system dial the number for an outside line before di
34. 6 features 4 copy button 5 cancel 52 make a copy 51 menu 6 specifications 90 correct port test fax 70 country region set 11 credit card fax using 42 43 customer support contact 85 North America 86 serialnumber 85 service ID 85 warranty 83 website 85 D date 11 declaration of conformity European Economic Area 96 United States 97 delete faxes from memory 46 dial tone test failure 71 dial up modem See computer modem display change language 67 change measurements 67 distinctive ringing 19 32 DSL set up with fax 18 E enter text and symbols 6 envelopes specifications 89 environment Environmental product stewardship program 91 environmental specifications 91 inkjet supplies recycling 92 error reports fax 49 European Union recycling information 92 fax answer call 44 answer mode 5 31 answer ring pattern 32 answering machine set up 25 27 auto answer 31 backup fax reception 45 block numbers 47 button 5 cancel 50 computer modem set up 22 24 27 29 computer modem troubleshoot 73 delete from memory 46 distinctive ringing 19 32 DSL setup 18 enter text and symbols 6 forward fax calls 46 header 33 ISDN line setup 19 menu 6 monitor dialing 43 pause 6 PBX system setup 19 phone cord 69 73 78 receive 44 reports 49 reprint 45 rings to answer 32 send 41 99 setup 12 68 settings 31 specifications 90 test failed 68 test setup 33 troubleshoot 68 v
35. Back view of the HP Fax Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone optional Answering machine Computer with modem Use the phone cord supplied in the box with the HP Fax to connect to the 1 LINE port NO R O ND gt To set up the HP Fax on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the HP Fax 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP Fax 3 Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the HP Fax 2 3 0 E En e ra d Note If you do not connect your answering machine directly to the EA HP Fax fax tones from a sending fax machine might be recorded on your answering machine and you probably will not be able to receive faxes with the HP Fax 4 Using the phone cord supplied in the box with the HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Fax d Note If you do not use the supplied cord to connect from the telephone EA wall jack to the HP Fax you might not be able to fax successfully This special phone cord is di
36. Backup Fax Reception modes are available On On Error Only and Off On is the default setting When Backup Fax Reception is On the HP Fax stores all faxes it receives in memory This enables you to reprint one or all of the most recently printed faxes if they are still saved in memory Note 1 After the memory becomes full the HP Fax overwrites the oldest EA printed faxes as it receives new faxes If the memory becomes full of unprinted faxes the HP Fax will stop answering incoming fax calls Note 2 If you receive a fax that is too large such a very detailed color photo it might not be stored in memory due to memory limitations On Error Only causes the HP Fax to store faxes in memory only if there is an error condition that prevents the HP Fax from printing the faxes for example if the HP Fax runs out of paper The HP Fax will continue to store incoming faxes as long as there is memory available If the memory becomes full the HP Fax will stop answering incoming fax calls When the error condition is resolved the faxes stored in memory print automatically and are then deleted from memory Off means that faxes are never stored in memory You might want to turn off Backup Fax Reception for security purposes for example If an error condition occurs that prevents the HP Fax from printing for example the HP Fax runs out of paper the HP Fax will stop answering incoming fax calls faxes stored in memory are deleted including
37. Ce Chapter 9 The HP Fax cannot receive faxes but can send faxes Solution e If you are not using a distinctive ring service check to make sure that the Distinctive Ring feature on the HP Fax is set to All Rings For information see Change the answer ring pattern for distinctive ringing e lf Auto Answer is set to Tel you will need to receive faxes manually otherwise the HP Fax will not receive the fax For information on receiving faxes manually see Receive a fax manually e If you have a voice mail service at the same phone number you use for fax calls you must receive faxes manually not automatically This means that you must be available to respond in person to incoming fax calls For information on setting up the HP Fax when you have a voice mail service see Fax setup For information on receiving faxes manually see Receive a fax manually e If you have a computer dial up modem on the same phone line with the HP Fax check to make sure that the software that came with your modem is not set to receive faxes automatically Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes which prevents the HP Fax from receiving fax calls e If you have an answering machine on the same phone line with the HP Fax you might have one of the following problems Your answering machine might not be set up properly with the HP Fax Your outgoing message might be too long or too l
38. DSL modem back on and listen to the dial tone again Note You might notice static on the phone line again in the future If EA the HP Fax stops sending and receiving faxes repeat this process If the phone line is still noisy contact your telephone company For information on turning your DSL modem off contact your DSL provider for support e If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP Fax directly to the telephone wall jack The HP Fax is having problems sending a manual fax Solution e Make sure the telephone you use to initiate the fax call is connected directly to the HP Fax To send a fax manually the telephone must be connected directly to the port labeled 2 EXT on the HP Fax as shown below 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Fax to connect to the 1 LINE port 3 Telephone e If you are sending a fax manually from your phone that is connected directly to the HP Fax you must use the keypad on the telephone to send the fax You cannot use the keypad on the control panel of the HP Fax Note If using a serial type phone system please connect your EA phone directly on top of the HP Fax cable which has a wall plug attached to it 75 4 EX e c E o 2 gt fe gt
39. E RE had 87 Techinicalinformation 52 cache fas es sectio tae tr dede one une 89 Paper specifications zu msi ha ML 89 1 Copy specifications EEN aa a EE aaa A A EE en tte ne 90 FAX SPCCIHICALIOMS 5 session sans aAa AO N Or ie EOE ORARE 90 Physical Specifications ss iaaiiai idiin 91 Power specifICatiOns re rrr E Ent teen ite ner nt es A EErEE EEE EL MENE nes es 91 Environmental specifications enn rense rnee 91 Memory specifications emnes 91 Environmental product stewardship program 91 Regulatory Notices DD M 93 Declaration of conformity European Economic Area 96 HP Fax 1250 series declaration of conformity 97 lip eI ELEM E A T 99 HP Fax 1250 series 1 HP Fax overview You can quickly and easily accomplish tasks such as making a copy or sending a fax from the HP Fax This section describes the HP Fax hardware features and control panel functions M IA19AQ e The HP Fax at a glance e Control panel features e Menu overview e Text and symbols The HP Fax at a glance Label Description 1 Document feeder tray 2 Control panel display also referred to as the display Paper guides Control panel Print cartridge door Tray extender Paper width guide 3 4 5 6 Input tray 7 8 9 Document catcher 10 Document catcher extender Use
40. HP 1250 Fax series User Guide invent HP Fax 1250 series User Guide Copyright 2006 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Reproduction adaptation or translation without prior written permission is prohibited except as allowed under copyright laws DF PS Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Energy Star and Energy Star logo are US registered marks of the United States Environmental Protection Agency Publication number Q8096 90101 February 2006 Notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein The Hewlett Packard Company shall not be liable for incidental or consequential damages in connection with or arising out of the furnishing performance or use of this document and the program material which it describes Note Regulatory information can be found in Technical information It is not lawful in many places to make copies of the following items When in doubt check with a legal representative first e Governmental paper or
41. HP Fax detects the specified ring pattern it will answer the call and receive the fax If you do not have a distinctive ring service use the default ring pattern which is All Rings To change the answer ring pattern from the control panel 1 Verify that the Answer Mode on the HP Fax is set to Fax or FaxTel handset model only 2 Press Setup 3 Press 4 and then press 1 This selects Advanced Fax Setup and then selects Distinctive Ring 4 Press gt to select an option and then press OK When the phone rings with the ring pattern assigned to your fax line the HP Fax answers the call and receives the fax HP Fax 1250 series Test your fax setup You can test your fax setup to check the status of the HP Fax and to make sure it is set up properly for faxing Perform this test after you have completed setting up the HP Fax for faxing The test does the following Tests the fax hardware Verifies the correct type of phone cord is connected to the HP Fax Checks that the phone cord is plugged into the correct port Checks for a dial tone Checks for an active phone line Tests the status of your phone line connection The HP Fax prints a report with the results of the test If the test fails review the report for information on how to fix the problem and rerun the test To test your fax setup from the control panel 1 Set up the HP Fax for faxing according to your particular home or office setup instructions 2 Insert the print c
42. IFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN HP Fax 1250 series Get support and other information from the Internet To find support and warranty information go to the HP website at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support This website also offers technical support drivers supplies ordering information and other options such as e Access online support pages e Send HP an e mail message for answers to your questions e Connect with an HP technician by using online chat Support options and availability vary by product country region and language Before you call HP customer support Software programs from other companies might be included with the HP Fax If you experience problems with any of those programs you will receive the best technical assistance by calling the experts at that company
43. If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the strip thoroughly with a damp cloth to remove any residual alcohol Caution Be careful not to spill alcohol on the glass or exterior of the HP Fax as this might damage the device D 5 zi c 3 E gt v E E x 5 Close the automatic document feeder cover 6 Plug in the power cord and then turn on the HP Fax Caution Make sure you close the automatic document feeder cover before loading any paper or originals If you do not close the cover you might damage the mechanism Clean the exterior Use a soft cloth or slightly moistened sponge to wipe dust smudges and stains off the case The interior of the HP Fax does not require cleaning Keep fluids away from the control panel and the interior of the HP Fax Caution To avoid damage to the exterior of the HP Fax do not use alcohol or alcohol based cleaning products User Guide 55 Chapter 7 Print a self test report If you are experiencing problems with printing print a self test report before you replace the print cartridges This report provides useful information on several aspects of your device including your print cartridges To print a self test report 1 Load letter A4 or legal unused plain white paper into the input tray 2 Press Setup 3 Press 1 then press 4 This selects Print Report and then selects Self Test Report The HP Fax prints
44. Note Some digital answering machines might not retain the EA recorded silence at the end of your outgoing message Play back your outgoing message to check e fthe HP Fax shares the same phone line with other types of phone equipment such as an answering machine a computer dial up modem or a multi port switch box the fax signal level might be reduced The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone A reduced fax signal can cause problems during fax reception To find out if other equipment is causing a problem disconnect everything except the HP Fax from the phone line and then try to receive a fax If you can receive faxes successfully without the other equipment one or more pieces of the other equipment is causing problems try adding them back one at a time and receiving a fax each time until you identify which equipment is causing the problem e fyou have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring feature on the HP Fax is set to match For more information see Change the answer ring pattern for distinctive ringing E Em c a gt fo gt Q The HP Fax cannot send faxes but can receive faxes Solution e The HP Fax might be dialing too fast or too soon You might need to insert some pauses in the number sequence For e
45. T HASHS REMSes FRO FCEMHVET WR U RUA S IE CIE LU YRUSLT RSL Rimlik AAS He RS KE xdv FSV AAAS or EUR F E f fs CH EH HEX CA Notice to users in the European Economic Area CE This product is designed to be connected to the analog Switched Telecommunication Networks PSTN of the European Economic Area EEA countries regions Network compatibility depends on customer selected settings which must be reset to use the equipment on a telephone network in a country region other than where the product was purchased Contact the vendor or Hewlett Packard Company if additional product support is necessary This equipment has been certified by the manufacturer in accordance with Directive 1999 5 EC annex II for Pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance 4 o Q gt el 2 3 3 2 zs fe E User Guide 95 Chapter 11 This equipment is designed for DTMF tone dialing and loop disconnect dialing In the unlikely event of problems with loop disconnect dialing it is recommended to use this equipment only with the DTMF tone dial setting Notice to users of the G
46. You can access important information by using the Information Menu of the HP Fax 3335 Note If the HP Fax is not turning on you can view the serial number by looking at the d sticker on the rear side The serial number is the 10 character code in the upper left corner of the sticker User Guide 85 Chapter 10 To access your serial number and service ID 1 Press and hold OK While holding OK press 4 This displays the Information Menu 2 Press gt until Model Number appears and then press OK This displays the service ID Write down the complete service ID 3 Press Cancel and then press until Serial Number appears 4 Press OK This displays the serial number Write down the complete serial number 5 Press Cancel until you to exit the Information Menu Call in North America during warranty Call 1 800 474 6836 1 800 HP invent U S phone support is available in both English and Spanish languages 24 hours a day 7 days a week days and hours of support may change without notice This service is free during the warranty period A fee may apply outside the warranty period Prepare the HP Fax for shipment If after contacting HP Customer Support or returning to the point of purchase you are requested to send the HP Fax in for service make sure you remove and keep the following items before returning your device The print cartridges The control panel faceplate The power cord USB cable and any other cable connected to
47. a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below 4 Make sure the lines of color extend across the page If the black line is missing faded streaked or shows lines this might indicate a problem with the black print cartridge in the right slot If any of the remaining three lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot x G n a X o G Ie If the color bars do not appear as black cyan magenta and yellow you might need to clean the print cartridges If the problem is not resolved by cleaning the print cartridges you might need to replace the print cartridges Work with print cartridges To ensure the best print quality from the HP Fax you will need to perform some simple maintenance procedures and when prompted by a message on the display replace the print cartridges Handle the print cartridges Replace the print cartridges Align the print cartridges Clean the print cartridges Clean the print cartridge contacts 56 HP Fax 1250 series Handle the print cartridges Before you replace or clean a print cartridge you should know the part names and how to handle the print cartridges 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles un
48. aining inside the device If you do not remove all the pieces of paper from the HP Fax more paper jams are likely to occur 3 Close the cover of the automatic document feeder The automatic document feeder picks up too many pages or none at all Cause The separator pad or rollers inside the automatic document feeder might need to be cleaned Pencil lead wax or ink can build up on the rollers and 80 HP Fax 1250 series separator pad after extensive use or if you copy handwritten originals or originals that are heavy with ink e Ifthe automatic document feeder does not pick up any pages at all the rollers inside the automatic document feeder need to be cleaned e Ifthe automatic document feeder picks up multiple pages instead of single sheets the separator pad inside the automatic document feeder needs to be cleaned 4 e c E o 2 gt fe E Ce Solution Load one or two sheets of unused plain white full size paper into the document feeder tray and press Start Black As the plain paper passes through the automatic document feeder the paper releases and absorbs residue from the rollers and separator pad 1 Tip Ifthe automatic document feeder does not pick up the plain paper PE try cleaning the front roller Wipe the roller with a soft lint free cloth dampened with distilled water If the problem persists or the automatic document feeder does not pick up the plain paper you can clean the rollers a
49. aling fax numbers Enter text using the keypad on the control panel You can enter text or symbols by using the keypad on the control panel To enter text 1 Press the keypad numbers that correspond to the letters of a name For example the letters a b and c correspond to the number 2 as shown on the button below 1 Tip Press a button multiple times to see the available characters 7 Depending on your language and country region setting other characters 7 might be available in addition to the ones shown on the keypad 2 After the correct letter appears wait for the cursor to advance automatically to the right or press gt Press the number that corresponds to the next letter in the name Press the button multiple times until the correct letter appears The first letter of a word is automatically set to uppercase To enter a space pause or symbol gt To insert a space press Space To enter a pause press Redial Pause A dash appears in the number sequence To enter a symbol such as press the Symbols button repeatedly to scroll through the list of available symbols asterisk dash ampersand amp period slash parentheses apostrophe equals number sign ff at underscore plus exclamation semicolon question comma colon percent and approximation gt To erase a letter number or symbol gt f you make a mistake press 44 to clear it and
50. aling the fax number e Make sure you use the supplied cord to connect from the telephone wall jack to the HP Fax If you do not you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If the supplied phone cord is too short you can purchase a coupler from your local electronics store and extend it zu z a 5 o S gt Case D Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the HP Fax as described in this section User Guide 19 2 3 o 0 En it Chapter 3 20 Back view of the HP Fax 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Fax to connect to the 1 LINE port To set up the HP Fax with a distinctive ring service 1 Using the phone cord supplied in the box with the HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Fax A Note If you do not use the supplied cord to connect from the telephone EA wall jack to the HP Fax you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Setthe An
51. artridge door The print carriage should move to the far right side of the HP Fax If the print carriage does not move to the right side close the door Then turn the HP Fax off and then on again Wait until the print carriage is idle and silent and then lightly press down on a print cartridge to release it If you are replacing the tri color print cartridge remove the print cartridge from the slot on the left If you are replacing the black print cartridge remove the print cartridge from the slot on the right 1 Print cartridge slot for the tri color print cartridge 2 Print cartridge slot for the black print cartridges Pull the print cartridge toward you out of its slot If you are removing the print cartridge because it is low or out of ink recycle the print cartridge The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges free of charge For more information go to the following website www hp com recycle Remove the new print cartridge from its packaging and being careful to touch only the black plastic gently remove the plastic tape by using the pink pull tab HP Fax 1250 series 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape Caution Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failur
52. artridges and load full size paper in the input tray before starting the test Press Setup 4 Press 5 then press 6 This selects the Tools menu and then selects Run Fax Test The HP Fax displays the status of the test on the display and prints a report 5 Review the report If the test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting Can cause problems faxing If the test fails review the report for more information on how to fix any problems found 6 After you pick up the fax report from the HP Fax press OK If necessary resolve any problems found and rerun the test e zu z a E o S gt Set the fax header The fax header prints your name and fax number on the top of every fax you send 2 Note In some countries regions the fax header information is a legal EA requirement To set a default fax header from the control panel 1 Press Setup 2 Press 3 and then press 1 This selects Basic Fax Setup and then selects Fax Header 3 Enter your personal or company name and then press OK 4 Enter your fax number by using the numeric keypad and then press OK User Guide 33 Chapter 3 2 3 0 ES En it 34 HP Fax 1250 series 4 Load originals and load paper You can load many different types and sizes of paper in the HP Fax including letter or A4 paper photo paper tran
53. ation on using 7 the 2 wire phone cord adaptor see the documentation that came with it To extend your phone cord 1 Using the phone cord supplied in the box with the HP Fax connect one end to the coupler then connect the other end to the port labeled 1 LINE on the back of the HP Fax 2 Connect another phone cord to the open port on the coupler and to the telephone wall jack as shown below 78 HP Fax 1250 series 1 Telephone wall jack 2 Coupler 3 Use the phone cord supplied in the box with the HP Fax to connect to the 1 LINE port Operational troubleshooting This section contains information on paper and print cartridge troubleshooting If you have Internet access you can get help from the HP website at www hp com support The website also provides answers to frequently asked questions Paper troubleshooting To help avoid paper jams only use paper types that are recommended for the HP Fax For a list of recommended papers go to www hp com support Do not load curled or wrinkled paper or paper with bent or torn edges into the input tray If paper does become jammed in your device follow these instructions to clear the paper jam Clear paper jams If the paper was loaded in the input tray you might need to clear the paper jam from the rear door Paper can also jam in the automatic document feeder Several common actions can cause paper to jam the automatic document feede
54. cation purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 0604 01 This regulatory number should not be confused with the marketing name HP Fax 1250 series etc or product number Q8095A etc Notice to users of the U S telephone network FCC requirements This equipment complies with FCC rules Part 68 On this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalent Number REN for this equipment If requested provide this information to your telephone company An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment connects to the telephone network through the following standard network interface jack USOC RJ 11C The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called Too many devices on one line might result in failure to ring in response to an incoming call In most but not all areas the sum of the RENS of all devices should not exceed five 5 To be certain of the number of devices you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling a
55. cess this test from the Setup menu e Send a fax e Receive a fax e Print reports e Stop faxing Send a fax You can send a fax in a variety of ways Using the control panel you can send a black and white or color fax from the HP Fax You can also send a fax manually from an attached phone This allows you to speak with the recipient before sending the fax e Send a basic fax e Send a fax manually e Send a fax using monitor dialing Send a basic fax User Guide You can easily send a single or multiple page black and white fax by using the control panel as described here d Note If you need printed confirmation that your faxes were successfully sent EA enable fax confirmation before sending any faxes s Tip You can also send a fax manually from a phone or by using monitor 0 dialing These features allow you to control the pace of your dialing They are also useful when you want to use a calling card to charge the call and you need to respond to tone prompts while dialing To send a basic fax from the control panel 1 Load your originals print side down and top first in the center of the document feeder tray 2 Press Fax The Enter Number prompt appears 3 Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed 41 Chapter 5 s Tip To add a pause in the fax number you are entering press Red
56. change the language settings at any time from the Setup Menu For more information see Set your language and country region received a message on the display to align the print cartridges Solution The HP Fax prompts you to align cartridges every time you install a new print cartridge For more information see Align the print cartridges 2 Note If you remove and reinstall the same print cartridge the HP Fax will EA not prompt you to align the print cartridges The HP Fax remembers the alignment values for that print cartridge so you do not need to realign the print cartridges received a message on the display that the print cartridge alignment failed Cause The incorrect type of paper is loaded in the input tray for example colored paper paper with text on it or certain recycled paper Solution Load unused plain white letter or A4 paper into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor or print cartridge Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Protective tape is covering the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print
57. d press 1 to select Send Fax and then press Start EA Black or Start Color again If you were speaking with the recipient before sending the fax inform the recipient that they should press Start on their fax machine after they hear fax tones The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete Send a fax using monitor dialing Monitor dialing allows you to dial a number from the control panel as you would dial a regular telephone When you send a fax using monitor dialing you can hear the dial tones telephone prompts or other sounds through the speakers on the HP Fax This enables you to respond to prompts while dialing as well as control the pace of your dialing 1 Tip lf you do not enter your calling card PIN fast enough the HP Fax might dr start sending fax tones too soon and cause your PIN not to be recognized by the calling card service If this is the case you can create a speed dial entry to store the PIN for your calling card ET Note Make sure the volume is turned on or you will not hear a dial tone To send a fax using monitor dialing from the control panel 1 Load your originals print side down and top first in the center of the document feeder tray 2 Press Start Black or Start Color 3 Once you hear the dial tone enter the number by using the keypad
58. d in the box with the HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Fax e Other equipment which uses the same phone line as the HP Fax might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again Ifthe Fax Line Condition Test passes without the other equipment then one or more pieces of the equipment is causing problems try 72 HP Fax 1250 series adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem fthe Fax Line Condition Test fails without the other equipment connect the HP Fax to a working phone line and continue reviewing the troubleshooting information in this section e If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP Fax directly to the telephone wall jack e Make sure you use the phone cord that came with the HP Fax If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax you might not be able to send or receive faxes After you plug in the phone cord that came with the HP Fax run the fax test again E Em c oO a gt J After you resolve any problem
59. der tape Hold the print cartridges by their black plastic sides with the label on top Do not touch the copper colored contacts or the ink nozzles e Note Handle the print cartridges carefully Dropping or jarring cartridges can EA cause temporary printing problems or even permanent damage Ey E 3 E 5 2 gt pl zE v TI w x Replace the print cartridges Follow these instructions when the ink level is low When you receive a low ink warning message on the display make sure you have a replacement print cartridge available You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges To order print cartridges for the HP Fax go to www hp com learn suresupply If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page For a list of print cartridge numbers see the back cover of this guide User Guide 57 x G na a I o Ie i Chapter 7 58 To replace the print cartridges 1 Make sure the HP Fax is on VAN Caution If the HP Fax is off when you open the print cartridge door to access the print cartridges the HP Fax will not release the cartridges for changing You might damage the HP Fax if the print cartridges are not docked safely on the right side when you try to remove them Open the print c
60. documents Passports Immigration papers Selective service papers Identification badges cards or insignias Governmental stamps Postage stamps Food stamps e Checks or drafts drawn on Governmental agencies e Paper currency traveler s checks or money orders e Certificates of deposit e Copyrighted works Safety information Warning To prevent fire or shock hazard do not expose this product to rain or any type of moisture Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock Warning Potential shock hazard 1 Read and understand all instructions in the Setup Guide 2 Use only a grounded electrical outlet when connecting the device to a power source If you do not know whether the outlet is grounded check with a qualified electrician 3 Observe all warnings and instructions marked on the product 4 Unplug this product from wall outlets before cleaning 5 Do not install or use this product near water or when you are wet 6 Install the product securely on a stable surface ya Install the product in a protected location where no one can step on or trip over the power cord and where the power cord will not be damaged 8 If you have problems during setup see Troubleshooting in the last section of the Setup Guide or see Troubleshooting information in this User Guide 9 No operator serviceable parts inside Refer ser
61. e and bad electrical connections 7 Slide the new print cartridge forward into the empty slot Then gently push on the upper part of the print cartridge forward until it clicks into the socket If you are installing the tri color print cartridge slide it into the left slot If you are installing a black print cartridge slide it into the right slot z y 3 5 E 3 PI zE z w x If you installed a new print cartridge the print cartridge alignment process begins 10 Make sure you have plain paper loaded in the input tray and then press OK User Guide 59 Chapter 7 The HP Fax prints a print cartridge alignment sheet 11 Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray and then press OK The HP Fax aligns the print cartridges Recycle or discard the print cartridge alignment sheet Align the print cartridges Follow these instructions when the ink level is low When you receive a low ink warning message on the display make sure you have a replacement print cartridge available You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges To order print cartridges for the HP Fax go to www hp com learn suresupply If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page To align the
62. efault Phone Line Monitor Volume is Medium To adjust the Ring and Beep Volume from the control panel 1 Press Setup 2 Press 3 and then press 4 This selects Basic Fax Setup and then selects Ring and Beep Volume 3 Press gt to select one of the options Soft Loud or Off 4 Press OK To adjust the Phone Line Monitor Volume from the control panel 1 Press Setup 2 Press 3 and then press 5 This selects Basic Fax Setup and then selects Phone Line Monitor Volume 3 Press gt to select one of the options Medium High or Low 4 Press OK Fax setup 12 After completing all the steps in the Setup Guide use the instructions in this section to complete your fax setup Please keep your Setup Guide for later use In this section you will learn how to set up the HP Fax so that faxing works successfully with equipment and services you might already have on the same phone line as the HP Fax HP Fax 1250 series Set up the HP Fax for faxing Before you begin setting up the HP Fax for faxing determine which kind of phone system your country region uses The instructions for setting up the HP Fax for faxing differ depending on whether you have a serial or parallel type phone system e f you do not see your country region listed in the table below you probably have a serial type phone system In a serial type phone system the connector type on your shared telephone equipment modems phones and answering machines does not all
63. equipment is causing the problem Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP Fax and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Make sure you have correctly connected the HP Fax to the telephone wall jack Using the phone cord supplied in the box with the HP Fax connect one 71 E c o 0 gt e gt Q Chapter 9 end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Fax e Ifyou are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP Fax directly to the telephone wall jack e f your telephone system is not using a standard dial tone such as some PBX systems this might cause the test to fail This will not cause a problem sending or receiving faxes Try sending or receiving a test fax e Checkto make sure the country region setting is set appropriately for your country region If the country region setting is not set or is set incorrectly the test might fail and you might have problems sending and receiving faxes e Make sure you connect the HP Fax to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to t
64. er to this section to help you finish setting up the HP Fax This section contains important setup related information for your device including information on setting preferences e Set your preferences e Fax setup Set your preferences You can change the settings on the HP Fax so that it behaves according to your preference For example you can set general device preferences such as the language used to display messages and the date and time on the display You can also restore the device settings to what they were when you purchased your device This will erase any new defaults you have set e Set your language and country region e Set the date and time e Adjust the volume Set your language and country region The language and country region setting determines which language the HP Fax uses to show messages on the display Usually you set the language and country region when you first set up the HP Fax However you can change the setting at any time by using the following procedure To set your language and country region 1 Press Setup 2 Press 6 and then press 1 This selects Preferences and then selects Set Language amp Country Region 3 Press lt or gt to scroll through the languages When the language you want to use appears press OK 4 When prompted press 1 for Yes or 2 for No 5 Press lt or gt to scroll through the countries regions When the country region you want to select appears press OK 6 When
65. er you want to block appears press OK to select it 5 When the Select Another prompt appears do one of the following If you want to add another number to the list of junk fax numbers press 1 to select Yes and then repeat step 4 for each number you want to block If you are done press 2 to select No To manually enter a number to block 1 Press Setup 2 Press 3 and then press 6 This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up 3 Press 1 and then press 2 This selects Add Number to Junk List and then selects Enter Number 4 Use the keypad to enter a fax number to block and then press OK Make sure you enter the fax number as it appears on the display and not the fax number that appears on the fax header of the received fax as these numbers can be different 5 When the Enter Another prompt appears do one of the following If you want to add another number to the list of junk fax numbers press 1 to select Yes and then repeat step 4 for each number you want to block If you are done press 2 to select No Remove numbers from the junk fax list If you no longer want to block a fax number you can remove a number from your junk fax list To remove numbers from the list of junk fax numbers 1 Press Setup 2 Press 3 and then press 6 This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up 3 Press 2 This selects Remove Number from Junk List 4 Press gt to scrol
66. erman telephone network This HP fax product is designed to connect only to the analogue public switched telephone network PSTN Please connect the TAE N telephone connector plug provided with the HP Fax into the wall socket TAE 6 code N This HP fax product can be used as a single device and or in combination in serial connection with other approved terminal equipment Ger uschemission LpA lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 Notice to users in Korea ASAT tui Ba 7171 0 7171 ulgj28ez AA AH SES 7 FHAA SE LE ASA ASS 4 UAUICH Declaration of conformity European Economic Area The Declaration of Conformity in this document complies with ISO IEC Guide 22 and EN 45014 It identifies the product manufacturer s name and address and applicable specifications recognized in the European community Z i E p E T c lt Oo o LE 96 HP Fax 1250 series HP Fax 1250 series declaration of conformity User Guide Cin DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 invent Manufacturer s Name Hewlett Packard Company Manufacturer s Address 16399 West Bernardo Drive San Diego CA 92127 USA Regulatory Model Number SDGOB 0604 01 SDGOB 0604 02 SDGOB 0604 03 Declares that the product Product Name HP Officejet 4300 All in One Series HP Fax 1250 Power Adapter s HP part 0957 2146 0957 2119 0957 2201 Conforms to the following Produc
67. f the HP Fax Connect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Fax e Note If you do not use the supplied cord to connect from the telephone EA wall jack to the HP Fax you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 If your modem software is set to receive faxes to your computer automatically turn off that setting d Note If you do not turn off the automatic fax reception setting in your EA modem software the HP Fax will not be able to receive faxes 6 Now you need to decide how you want the HP Fax to answer calls automatically or manually If you setup the HP Fax to answer calls automatically it answers all incoming calls and receives faxes The HP Fax will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the HP Fax answers the call To set up the HP Fax to answer calls automatically set the Answer Mode to Fax If you set up the HP Fax to answer faxes manually you must be available to respond in person to incoming fax calls or the HP Fax cannot receive faxes To set up the HP Fax to answer calls manually set the Answe
68. f the automatic document feeder There is a glass strip under the automatic document feeder 53 D 5 zi c 3 E gt x v E E x Chapter 7 3 Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A Caution Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the device 4 Close the automatic document feeder cover 5 Plug in the power cord and then turn on the HP Fax Caution Make sure you close the automatic document feeder cover before loading any paper or originals If you do not close the cover you might damage the mechanism Clean the white strip Minor debris can accumulate on the white strip located inside the automatic document feeder To clean the white strip 1 Turn off the HP Fax and unplug the power cord x L oa I o amp S A Note Depending how long the HP Fax is unplugged the date and time EA might be erased You might need to reset the date and time later when you plug the power cord back in 2 Liftthe cover of the automatic document feeder 54 HP Fax 1250 series 3 Clean the white strip with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the strip gently to loosen debris Do not scrub the strip 4
69. ference received including interference that might cause undesired operation Class B limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions might cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For more information contact the Product Regulations Manager Hewlett Packard Company San Diego 858 655 4100 The user may find the following booklet prepared by the Federal Communications Commission helpful How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington DC 20402 Stock No 004 000 00345 4 Caution Pursuant to Part 15 21 of the FCC Rules any changes
70. fferent from the phone cords you might already have in your home or office 5 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port 28 HP Fax 1250 series A Note If your answering machine does not let you connect an external EA phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the HP Fax You can use standard phone cords for these connections 6 If your modem software is set to receive faxes to your computer automatically turn off that setting d Note If you do not turn off the automatic fax reception setting in your EA modem software the HP Fax will not be able to receive faxes 7 Setthe Answer Mode to AnswerMachine Set your answering machine to answer after a low number of rings 9 Change the Rings to Answer setting on the HP Fax to the maximum number of rings supported by your device The maximum number of rings varies by country region 10 Run a fax test e When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP Fax monitors the call during this time listening for fax tones If incoming fax tones are detected the HP Fax will emit fax reception tones and receive the fax if there are no fax tones the HP Fax stops monitoring the
71. figuration troubleshooting tips for some of the most common issues associated with hardware and fax setup Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP Fax hardware The HP Fax will not turn on Cause The HP Fax is not properly connected to a power supply Solution e Make sure the power cord is firmly connected to both the HP Fax and the power adaptor Plug the power cord into a grounded power outlet surge protector or power strip 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet e Ifyou are using a power strip make sure the power strip is on Or try plugging the HP Fax directly into a grounded power outlet User Guide 65 x e c E o 2 gt fe 3i Ce Chapter 9 e Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet e If you plugged the HP Fax into a switched outlet make sure the switch is on If it is switched to on but still does not work then there might be a problem with the power outlet D Ez 5 fo I vo 2 Q 2 Lu Cause You pressed the On button too quickly Solution The HP Fax might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the HP Fax to turn on If y
72. formation on calling for technical support 2 Press Setup 3 Press 5 then press 2 This selects Tools and then selects Align Print Cartridge 60 HP Fax 1250 series The HP Fax prints a print cartridge alignment sheet 4 Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray and then press OK The HP Fax aligns the print cartridges Recycle or discard the print cartridge alignment sheet Clean the print cartridges Use this feature when the self test report shows streaking white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time Do not clean print cartridges unnecessarily as this wastes ink and shortens the life of the ink nozzles To clean the print cartridges from the control panel 1 Load letter A4 or legal unused plain white paper into the input tray 2 Press Setup 3 Press 5 then press 1 This selects Tools and then selects Clean Print Cartridge The HP Fax prints a page that you can recycle or discard If copy or print quality still seems poor after you clean the print cartridges try cleaning the print cartridge contacts before replacing the affected print cartridge Clean the print cartridge contacts Clean the print cartridge contacts only if you get repeated messages on the display prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges Befo
73. h the HP Fax run the fax test again e Make sure you have correctly connected the HP Fax to the telephone wall jack Using the phone cord supplied in the box with the HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Fax For more information on setting up the HP Fax for faxing see Fax setup e If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP Fax directly to the telephone wall jack e Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP Fax and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line e Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem User Guide 69 Chapter 9 After you resolve any problems found run the fax test again to make sure it passes and the HP Fax is ready for faxing The Phone Cord Connected to Correct Port on Fax test failed Solution Plug the phone cord into the correct port 1 Using the phone cord supplied in the box with the HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Fax 7 Ez 5 fo I vo amp a 2 Lu
74. he Internet from your computer through a dial up connection Please continue answering questions 6 Do you have an answering machine that answers voice calls at the same phone number you will use for fax calls on the HP Fax Q Yes have an answering machine Q No Please continue answering questions 7 Do you subscribe to a voice mail service through your telephone company at the same phone number you will use for fax calls on the HP Fax A Yes I have a voice mail service Q No After you have completed answering the questions proceed to the next section to select your fax setup case Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the HP Fax you are ready to choose the best setup case for your home or office From the first column in the following table choose the combination of equipment and services applicable to your home or office setting Then look up the appropriate setup case in the second or third column based on your phone system Step by step instructions are included for each case in the sections that follow If you have answered all the questions in the previous section and have none of the described equipment or services choose None from the first column in the table zu z a gt o S gt d Note If your home or office setup is not described in this section set up the EA HP Fax as you would a regular analog ph
75. he Technical specifications chapter For more information see Technical information e Paper with cutouts or perforations unless specifically designed for use with HP inkjet devices e Highly textured stock such as linen It might not print evenly and the ink can bleed into these papers e Extremely smooth shiny or coated papers not specifically designed for the HP Fax They can jam the HP Fax or repel the ink e Multi part forms such as duplicate and triplicate forms They can wrinkle or get stuck and the ink is more likely to smear e Envelopes with clasps or windows They can get stuck in the rollers and cause paper jams Banner paper 10 x 15 cm 4 x 6 inch photo paper with or without tabs Lu 7 Q is Q T is o c a 22 Te T E 36 HP Fax 1250 series e Transparency film other than HP Premium Inkjet Transparency Film or HP Premium Plus Inkjet Transparency Film e Iron On Transfers e Greeting card paper Load full size paper You can load many types of letter A4 or legal paper into the input tray of the HP Fax To load full size paper 1 Slide the paper width guide to its outermost position paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type 3 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide
76. he line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the HP Fax to an analog phone line and try sending or receiving a fax e Make sure you use the phone cord that came with the HP Fax If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax you might not be able to send or receive faxes After you plug in the phone cord that came with the HP Fax run the fax test again D Ez 5 fo I vo amp a 2 Lu After you resolve any problems found run the fax test again to make sure it passes and the HP Fax is ready for faxing If the Dial Tone Detection test continues to fail contact your telephone company and have them check the phone line The Fax Line Condition test failed Solution e Make sure you connect your HP Fax to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the HP Fax to an analog phone line and try sending or receiving a fax e Check the connection between the telephone wall jack and the HP Fax to make sure the phone cord is secure e Make sure you have correctly connected the HP Fax to the telephone wall jack Using the phone cord supplie
77. hone wall jack as shown below 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Fax to connect to the 1 LINE port If the supplied phone cord is not long enough you can extend it For information see The phone cord that came with my HP Fax is not long enough Check the connection between the telephone wall jack and the HP Fax to make sure the phone cord is secure Make sure you use the phone cord that came with the HP Fax If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax you might not be able to send or receive faxes After you plug in the phone cord that came with the HP Fax run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP Fax directly to the telephone wall jack The Dial Tone Detection test failed Solution Other equipment which uses the same phone line as the HP Fax might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again If the Dial Tone Detection Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of
78. ial VS Pause or press the Symbols button repeatedly until a dash 7 appears on the display 4 Press Start Black x1 Tip Ifthe recipient reports issues with the quality of the fax you sent you VS can try changing the resolution or contrast of your fax Send a fax manually Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax This is useful if you want to inform the recipient that you are going to send them a fax before sending it When you send a fax manually you can hear the dial tones telephone prompts or other sounds through the handset on your telephone This makes it easy for you to use a calling card to send your fax Depending on how the recipient has their fax machine set up the recipient might answer the phone or the fax machine might take the call If a person answers the phone you can speak with the recipient before sending the fax If a fax machine answers the call you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine To send a fax manually from a connected phone 1 Load your originals print side down and top first in the center of the document feeder tray 2 Dial the number by using the keypad on the phone that is connected to the HP Fax d Note Do not use the keypad on the control panel of the HP Fax You EA must use the keypad on your phone to dial the recipient s number 3 If the
79. ipped might be specified to provide more power than system EA DC input max requirement above Environmental specifications e Recommended operating temperature range 15 to 32 C 59 to 90 F e Allowable operating temperature range 5 to 40 C 41 to 104 F e Humidity 15 to 80 RH non condensing e Non operating Storage temperature range 40 to 60 C 40 to 140 F In the presence of high electromagnetic fields it is possible the output from the HP Fax might be slightly distorted If you have Internet access you can get acoustic information from the HP website Go to www hp com support Memory specifications Memory specifications 2MB ROM 16 MB RAM 4 oO Q gt el 2 z 3 t zs E Environmental product stewardship program This section provides information on protecting the environment ozone production energy consumption paper use plastics material safety data sheets and recycling programs This section contains information about environmental standards Protecting the environment Hewlett Packard is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment For more information visit HP s Commitment to the Environment website at www hp com hpinfo globalcitizenship environment index html Ozone production This product generates no appreciable ozone gas O3 User Guide
80. l through the numbers you have blocked When the number you want to remove appears press OK to select it 5 When the Delete Another prompt appears do one of the following f you want to remove another number from the list of junk fax numbers press 1 to select Yes and then repeat step 4 for each number you want to block f you are done press 2 to select No HP Fax 1250 series Print reports You can set up the HP Fax to print error reports and confirmation reports automatically for each fax you send and receive You can also manually print system reports as you need them these reports provide useful system information about the HP Fax By default the HP Fax is set to print a report only if there is a problem with sending or receiving a fax A confirmation message that indicates whether a fax was successfully sent appears briefly on the display after each transaction e Print fax confirmation reports e Print fax error reports Print fax confirmation reports If you need printed confirmation that your faxes were successfully sent follow these instructions to enable fax confirmation before sending any faxes Select either On Fax Send or Send amp Receive The default fax confirmation setting is Off This means that the HP Fax will not print a confirmation report for each fax sent or received A confirmation message indicating whether a fax was successfully sent appears briefly on the display after each transaction
81. litter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back User Guide 29 Chapter 3 Example of a parallel splitter e f your computer has two phone ports set up the HP Fax as described below o Back view of the HP Fax Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone Computer with modem Use the phone cord supplied in the box with the HP Fax to connect to the 1 LINE port OR SOIN gt To set up the HP Fax on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the HP Fax 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP Fax 3 Connect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Fax 2 3 z o 0 E En it Note If you do not use the supplied cord to connect from the telephone EZ wall
82. mbers Receive a fax manually When you are on the phone the person you are speaking with can send you a fax while you are still connected This is referred to as manual faxing Use the instructions in this section to receive a manual fax E Note If the HP Fax has a handset you can pick it up to talk or listen for fax gt tones To receive a fax manually 1 Make sure the HP Fax is turned on and you have paper loaded in the input tray 2 Remove any originals from the document feeder tray 3 Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the HP Fax answers Or press Answer Mode repeatedly until the Tel mode appears so the HP Fax manually receives a fax 4 If you are currently on the phone with the sender instruct the sender to press Start on their fax machine 5 When you hear fax tones from a sending fax machine do the following a Press Start Black or Start Color on the control panel of the HP Fax b When prompted press 2 to select Fax Receive c After the HP Fax begins to receive the fax you can hang up the phone or remain on the line The phone line is silent during fax transmission 44 HP Fax 1250 series Set up backup fax reception Depending on your preference and security requirements you can set up the HP Fax to store all the faxes it receives only the faxes it receives while the device is in an error condition or none of the faxes it receives The following
83. n www hp com ch de faxconfig United Kingdom www hp com uk faxconfig Case A Separate fax line no voice calls received If you have a separate phone line on which you receive no voice calls and you have no other equipment connected on this phone line set up the HP Fax as described in this section Back view of the HP Fax m z a 5 o S gt 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Fax to connect to the 1 LINE port To set up the HP Fax with a separate fax line 1 Using the phone cord supplied in the box with the HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Fax 2 Note If you do not use the supplied cord to connect from the telephone EA wall jack to the HP Fax you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Setthe Answer Mode to Fax Optional Change the Rings to Answer setting to the lowest setting two rings Run a fax test 2 99 User Guide 17 2 3 0 E En it Chapter 3 18 When the phone rings the HP Fax will answer automatically after the number of rings you set in the Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax Case B Set up the HP Fax with DSL If you
84. nd separator pad manually To clean the rollers or separator pad 1 Remove all originals from the document feeder tray 2 Liftthe automatic document feeder cover 1 This provides easy access to the rollers 2 and separator pad 3 as shown below 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3 Lightly dampen a clean lint free cloth with distilled water then squeeze any excess liquid from the cloth User Guide 81 Chapter 9 4 Use the damp cloth to wipe any residue off the rollers or separator pad 2 Note Ifthe residue does not come off using distilled water try using EA isopropyl rubbing alcohol 5 Close the cover of the automatic document feeder D Ez 5 fo I vo amp a 2 Lu Print cartridge troubleshooting If you are experiencing problems with printing you might have a problem with one of the print cartridges To troubleshoot print cartridges 1 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the plastic tape has been removed If it is still covering the ink nozzles gently remove the plastic tape by using the pink pull tab 2 Reinsert the print cartridge by sliding it forward into the slot Then push the print cartridge forward until it clicks into the socket e Repeat steps 1
85. ng reports and changing fax and other maintenance settings 11 Fax Places the HP Fax in fax mode and presents the Fax Menu Press Fax repeatedly to scroll through the options in the Fax Menu 12 Scan amp Fax Selects the Scan amp Fax option so you can scan a fax before sending it 13 Copy Places the HP Fax in copy mode and presents the Copy Menu Press Copy repeatedly to scroll through the options in the Copy Menu 14 Start Black Starts a black and white copy or fax job Start Color Starts a color copy or fax job 15 Cancel Stops a job exits a menu or exits settings 16 Right arrow Increases values on the display 17 OK Selects a menu or a setting on the display 18 Left arrow Decrease values on the display 19 On Turns the HP Fax on or off The On light next to the On button is lit when the HP Fax is on The light blinks while performing a job When the HP Fax is off a minimal amount of power is still supplied to the device To completely disconnect the power supply to the HP Fax turn the device off and then unplug the power cord 20 Keypad Enter fax numbers values or text 21 One touch speed dial buttons Accesses the first ten speed dial numbers Press a speed dial button once to select the speed dial number presented in the left column Press the same speed dial button a second time to select the speed dial number in the right column Menu overview The following topics pro
86. ngraved in the document feeder tray r e o a eh CE 2 Bi 7 t E a o eu T f T 7 EY User Guide 35 Chapter 4 F 2 Slide the paper guides inward until they stop at the left and right edges of the paper Choose papers for copying You can use different types and sizes of paper in the HP Fax Review the following recommendations to get the best copying quality Whenever you change paper types or sizes remember to change those settings e Recommended papers for copying e Papers to avoid Recommended papers for copying If you want the best print quality HP recommends using HP papers that are specifically designed for different types of projects If you are copying photos for example load HP Premium or HP Premium Plus photo paper in the input tray To order HP papers and other supplies go to www hp com learn suresupply If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page ET Note Atthis time this portion of the HP website is available in English only Papers to avoid Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely Papers to avoid for all copy jobs e Any size paper other than those listed in t
87. o 90 gsm 16 Ib paper 16 Ib paper Cards up to 110 Ib 20 10 N A index 200 gsm Envelopes 20 to 24 Ib 75 10 10 N A to 90 gsm Transparency film N A 25 up to 10 N A Labels N A up to 20 up to 10 N A 2 gt 4 x 6 inch photo up to 145 Ib 30 20 N A 3 paper 236 gsm 2 8 5 x 11 inch photo N A 40 20 N A g paper 3 Maximum capacity The input tray has a maximum input stack height capacity of 10 mm S T Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the output tray frequently Paper sizes Type Size Paper A4 210 x 297 mm 8 3 x 11 7 inches Legal 216 x 356 mm 8 5 x 14 inches B5 JIS 182 x 257 mm 7 2 x 10 1 inches Envelopes U S 10 105 x 241 mm 4 13 x 9 5 inches A2 111 x 146 mm 4 4 x 5 8 inches DL 110 x 220 mm 4 3 x 8 7 inches C6 114 x 162 mm 4 5 x 6 4 inches User Guide 89 Chapter 11 continued Type Size Transparency film Letter 216 x 279 mm 8 5 x 11 inches A4 210 x 297 mm Premium photo paper 10 x 15 cm 4 x 6 inches Letter 216 x 280 mm 8 5 x 11 inches A4 210 x 297 mm Cards Index card 127 x 203 mm 5 x 8 inches A4 210 x 297 mm Labels Letter 216 x 279 mm 8 5 x 11 inches A4 105 x 149 mm Custom 102 x 152 mm up to 216 x 356 mm 4 x 6 inches up to 8 5 x 14 inches Copy specifications e Digital image processing e Upto 99 copies from original varies by model e Digital zo
88. o Case D Fax with a distinctive ring service on the same line You do not need to continue answering questions If you answered No please continue answering questions Are you unsure if you have distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each phone number will have a different ring pattern For example you can have single double and triple rings for the different numbers You might assign one phone number with a single ring to your voice calls and another phone number with double rings to your fax calls This allows you to tell the difference between voice and fax calls when the phone rings 4 Do you receive voice calls at the same phone number you will use for fax calls on 2 3 0 E En it the HP Fax Q Yes receive voice calls Q No Please continue answering questions 5 Do you have a computer dial up modem on the same phone line as the HP Fax Q Yes have a computer dial up modem Q No 14 HP Fax 1250 series re you unsure if you use a computer dial up modem If you answer Yes to any of the following questions you are using a computer dial up modem Do you send and receive faxes directly to and from your computer software applications through a dial up connection Do you send and receive e mail messages on your computer through a dial up connection Do you access t
89. of rings to answer for the HP Fax should be greater than the number of rings to answer for the answering machine For example set your answering machine to a low number of rings and the HP Fax to answer in the maximum number of rings The maximum number of rings varies by country region In this setup the answering machine will answer the call and the HP Fax will monitor the line If the HP Fax detects fax tones the HP Fax will receive the fax If the call is a voice call the answering machine will record the incoming message To set the number of rings before answering from the control panel 1 Press Setup 2 Press 3 and then press 2 This selects Basic Fax Setup and then selects Rings to Answer 3 Enter the appropriate number of rings by using the keypad or press lt or gt to change the number of rings 4 Press OK to accept the setting Change the answer ring pattern for distinctive ringing Many phone companies offer a distinctive ringing feature that allows you to have several phone numbers on one phone line When you subscribe to this service each number will have a different ring pattern You can set up the HP Fax to answer incoming calls that have a specific ring pattern If you connect the HP Fax to a line with distinctive ringing have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls HP recommends that you request double or triple rings for a fax number When the
90. of this guide Order other supplies To order other supplies such as a copy of the User Guide a Setup Guide or other customer replaceable parts call the phone number for your country region Country region Number for ordering Asia Pacific except for Japan 65 272 5300 Australia 1300 721 147 Europe 49 180 5 290220 Germany 44 870 606 9081 U K New Zealand 0800 441 147 South Africa 27 0 11 8061030 U S and Canada 1 800 HP INVENT 1 800 474 6836 To order supplies in other countries regions not listed in the table go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support 9 Aa Qa 4 i T ei 2 User Guide 63 Chapter 8 2 Qa a 7 T s 64 HP Fax 1250 series 9 Troubleshooting information This chapter contains troubleshooting information for the HP Fax Specific information is provided for installation and configuration issues and some operational topics Additional sources of information are also available for helping you troubleshoot issues you might have with the HP Fax See Find more information If you are unable to solve the problem using this guide or the HP website call HP Support using the number for your country region For more information see HP warranty and support Setup troubleshooting This section includes installation and con
91. office or an HP Customer Support Center for basic troubleshooting See Before you call HP customer support for steps to take before calling Customer Support Warranty upgrades Depending on your country region HP might offer for an additional fee a warranty upgrade option that extends or enhances your standard product warranty Available options might include priority phone support return service or next business day exchange Typically service coverage begins on product purchase date and must be purchased within a limited time of product purchase For more information see e Inthe U S dial 1 866 234 1377 to speak to an HP advisor e Outside the U S go to the HP website at www hp com support If prompted choose your country region and then find warranty information x uv E EN EY E 3 et lt E Ss a 4 i T o re a User Guide 83 1S 2 2 5 D gt gt 2 c m E a lt Chapter 10 84 Warranty information HP product Duration of limited warranty Software 90 days Print cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Accessories 1 year Printer peripheral hardware see the following for details 1 year A Extent of limited
92. oice mail setup 22 29 volume 12 fax problems fax tones recorded 78 receiving 76 sending 75 77 Fax Resolution 4 FCC requirements 93 statement 94 forward fax calls 46 four wire phone cord 73 78 G glass strip clean 53 H hardware fax setup test 69 header fax 33 help menu 6 other resources 9 I images lines 53 streaks 53 ink cartridges See print cartridges ISDN line set up with fax 19 J jams paper 38 68 junk fax number 47 K keypad 5 6 L labels specifications 89 language set 11 left arrow 5 legal paper 100 load 37 specifications 89 letter paper load 37 specifications 89 Lighter Darker 4 line condition test fax 72 load A4 paper 37 full size paper 37 legal paper 37 letter paper 37 original 35 M maintenance align print cartridges 60 clean exterior 55 clean glass strip 53 clean print cartridges 61 clean white strip 54 print cartridges 56 remove print cartridges 86 replace print cartridges 57 self test report 56 make a copy 51 manual receive fax 44 send fax 42 43 media See paper memory delete faxes 46 reprint faxes 45 save faxes 45 menus copy 6 fax 6 help 6 setup 6 modem See computer modem monitor dialing 43 Oo OK button 5 on button 5 one touch speed dial buttons 5 order paper 63 print cartridges 63 Setup Guide 63 software 63 User Guide 63 P paper choose 36 incompatible types 36 jams 38 68 79 order 63 paper sizes 89 recommended types 36
93. om from 25 to 400 varies by model Mode Type Scan resolution dpi Best Black up to 600 x 1200 5 Color up to 600 x 1200 IE Normal Black up to 300 x 300 Color up to 300 x 300 3 Fast Black up to 300 x 300 Color up to 300 x 300 H Maximum at 400 scaling Fax specifications e Walk up black and white and color fax capability e Upto 100 speed dials varies by model Up to 200 page memory varies by model based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution takes longer and uses more memory Manual fax send and receive Automatic busy redial up to five times varies by model Automatic no answer redial one time varies by model Confirmation and activity reports CCITT ITU Group 3 fax with Error Correction Mode 33 6 Kbps transmission Ring detect with automatic fax answering machine switching 90 HP Fax 1250 series Photo dpi Very Fine dpi Fine dpi Standard dpi Black 196 x 203 8 bit 300 x 300 196 x 203 196 x 98 grayscale Color 200 x 200 200 x 200 200 x 200 200 x 200 Physical specifications e Height 330 2 mm 13 inches Width 416 6 mm 16 4 inches e e Depth 203 2 mm 8 inches e Weight 5 5 kg 12 pounds Power specifications e External AC adaptor input max 100 to 240 VAC 1A 50 60 Hz e System DC input max 15 Vdc or 16 Vdc at 400 mA 32Vdc at 500 mA 3335 Note The AC adaptor sh
94. one Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1 LINE on the back of the HP Fax If you use another phone cord you might experience problems sending and receiving faxes Other equipment Recommended fax Recommended fax services sharing your setup for parallel type setup for serial type fax line phone systems phone systems None Case A Separate fax line Case A Separate fax line You answered No to all no voice calls received no voice calls received questions DSL service Case B Set up the Case B Set up the HP Fax with DSL HP Fax with DSL User Guide 15 2 3 z o 0 fe En it Chapter 3 continued 16 Other equipment services sharing your fax line Recommended fax setup for parallel type phone systems Recommended fax setup for serial type phone systems You answered Yes to question 1 only PBX or ISDN system You answered Yes to question 2 only Case C Set up the HP Fax with a PBX phone system or an ISDN line Case C Set up the HP Fax with a PBX phone system or an ISDN line Distinctive ring service You answered Yes to question 3 only Case D Fax witha distinctive ring service on the same line Case D Fax witha distinctive ring service on the same line Voice calls You answered Yes to question 4 only Case E Shared voice fax line
95. or modifications to this equipment not expressly approved by the Hewlett Packard Company might cause harmful interference and void the FCC authorization to operate this equipment Z E p E T amp c Oo o T Note l attention des utilisateurs du r seau t l phonique canadien notice to users of the Canadian telephone network Cet appareil est conforme aux sp cifications techniques des quipements terminaux d Industrie Canada Le num ro d enregistrement atteste de la conformit de l appareil L abr viation IC qui pr c de le num ro d enregistrement indique que l enregistrement a t effectu dans le cadre d une D claration de conformit stipulant que les sp cifications techniques d Industrie Canada ont t respect es N anmoins cette abr viation ne signifie en aucun cas que l appareil a t valid par Industrie Canada Pour leur propre s curit les utilisateurs doivent s assurer que les prises lectriques reli es la terre de la source d alimentation des lignes t l phoniques et du circuit m tallique d alimentation en eau sont le cas ch ant branch es les unes aux autres Cette pr caution est particuli rement importante dans les zones rurales Le num ro REN Ringer Equivalence Number attribu chaque appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent tre connect s une interface t l phonique La terminaison d une interface peut se com
96. ou press the On button again during this time you might turn the device off Warning If the HP Fax still does not turn on it might have a mechanical failure Unplug the HP Fax from the power outlet and contact HP Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support I received a message on the display to attach the control panel faceplate Solution This might mean the control panel faceplate is not attached or it is attached incorrectly Make sure to align the faceplate over the buttons on the top of the HP Fax and snap it firmly into place Ensure that there are no buttons trapped under the cover and that all buttons are visible and extend to the same height For more information on attaching the control panel faceplate see the Setup Guide that came with the HP Fax 66 HP Fax 1250 series The display shows the wrong language Solution You can change the language settings at any time from the Setup Menu For more information see Set your language and country region The wrong measurements are showing in menus on the display e c E o 2 gt fe 3 Ce Solution You might have selected the incorrect country region when setting up the HP Fax The country region you select determines the paper sizes shown on the display To change the country region you must reset the language settings You can
97. oud to allow the HP Fax to detect fax tones and the sending fax machine might disconnect Your answering machine might not have enough quiet time after your outgoing message to allow the HP Fax to detect fax tones This problem is most common with digital answering machines The following actions might help solve these problems When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the HP Fax as described in Fax setup Make sure the HP Fax is set to receive faxes automatically For information on setting up the HP Fax to receive faxes automatically see Set the answer mode Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine For more information see Set the number of rings before answering Disconnect the answering machine and then try receiving a fax If faxing is successful without the answering machine the answering machine might be causing the problem Reconnect the answering machine and record your outgoing message again Record a message that is approximately 10 seconds in duration Speak slowly and at a low volume when recording your message Leave at least 5 seconds of silence at the end of the voice message There should be no background noise when recording this silent time Try to receive a fax again D Ez fo vo 2 Q 2 Lu 76 HP Fax 1250 series A
98. ow a physical connection to the 2 EXT port on the HP Fax Instead all equipment must be connected at the telephone wall jack d Note In some countries regions that use serial type phone systems the EA phone cord that came with the HP Fax might have an additional wall plug attached to it This enables you to connect other telecom devices to the wall jack where you plug in the HP Fax e f your country region is listed in the table below you probably have a parallel type telephone system In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the HP Fax the 2 wire phone cord supplied with the HP Fax to connect the HP Fax to the telephone wall jack B Note If you have a parallel type phone system HP recommends you use Countries regions with a parallel type phone system Argentina Australia Brazil Canada Chile China T Colombia Greece India a Indonesia Ireland Japan d Korea Latin America Malaysia i Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have serial or parallel check with your telephone company Choose the correct fax setup for your home or office To fax successfully you need to know what types of equipment and services if any share the same phone line with the HP Fax This i
99. poser de n importe quelle combinaison d appareils condition que le total des num ros REN ne d passe pas 5 Bas sur les r sultats de tests FCC Partie 68 le num ro REN de ce produit est 0 1B 94 HP Fax 1250 series This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution might be particularly important in rural areas maximum number of terminals allowed to be connected to a telephone interface The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 E Note The REN assigned to each terminal device provides an indication of the The REN for this product is 0 1B based on FCC Part 68 test results Notice to users in Japan VCCI 2 CORES HRUBRESSRESSEMABMS VCCI ORE Cd 222ABf iXHTEIBBCI CORB REMACRATSCE BHiMCcUCUZTA CORBNS UAT LEDS VREHE L
100. print cartridges from the control panel when prompted 1 Load letter A4 or legal unused plain white paper into the input tray d Note If you have colored paper loaded in the input tray when you align EA the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor or print cartridge Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support The HP Fax prints a print cartridge alignment sheet 2 Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray and then press OK The HP Fax aligns the print cartridges Recycle or discard the print cartridge alignment sheet x ns a I o S S z To align the cartridges from the control panel at any time 1 Load letter A4 or legal unused plain white paper into the input tray d Note If you have colored paper loaded in the input tray when you align EA the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor or print cartridge Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for in
101. r e Placing too much paper in the document feeder tray The document feeder tray holds a maximum of 20 sheets of plain paper e Using paper that is too thick or too thin for the HP Fax e Trying to add paper to the document feeder tray while the HP Fax is feeding pages To clear a paper jam from the rear door 1 Pressin the tab on the left side of the rear door to release the door Remove the door by pulling it away from the HP Fax 79 E Em c a gt fo J Q D c 5 fo I vo 2 Q 2 Lu Chapter 9 Caution Trying to clear a paper jam from the front of the HP Fax can damage the print mechanism Always access and clear paper jams through the rear door 2 Gently pull the paper out of the rollers A Caution If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP Fax more paper jams are likely to occur 3 Replace the rear door Gently push the door forward until it snaps into place 4 Press OK to continue the current job To clear a paper jam in the automatic document feeder 1 Lift the cover of the automatic document feeder 2 Gently pull the paper out of the rollers A Caution If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be rem
102. r Guide 3 z amp 2 S gt o Chapter 1 continued Label Description 11 Handset handset model only 12 Power connection 13 2 EXT phone and 1 LINE fax ports 14 Rear door 15 Rear door access tab Control panel features The following diagram and related table provide a quick reference to the HP Fax control panel features Label Name and Description 1 Speed Dial Selects a speed dial number 2 Redial Pause Redials the most recently dialed number or inserts a 3 second pause in a fax number 3 Lighter Darker Lightens or darkens black and white faxes being sent 4 Fax Resolution Adjusts the resolution for black and white faxes being sent 5 On light Indicates when lighted that the HP Fax is on The light blinks when the HP Fax is performing a task 4 HP Fax 1250 series continued Label Name and Description 6 Attention light When blinking the attention light indicates an error has occurred that requires your attention 2 7 Display View menus and messages 8 Answer Mode Switches among the Answer Mode settings Depending on the setting the HP Fax automatically answers incoming phone calls requires you to receive the fax manually or listens for fax tones 9 Flash Cancels a fax and brings up a dial tone Also used to answer a call waiting handset model only 10 Setup Presents the Setup Menu for generati
103. r Mode to Tel 7 Runa fax test au a 5 o m gt If you pick up the phone before the HP Fax answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually Case I Shared voice fax line with answering machine If you receive both voice calls and fax calls at the same phone number and you also have an answering machine that answers voice calls at this phone number set up the HP Fax as described in this section User Guide 25 Chapter 3 Back view of the HP Fax Telephone wall jack IN port on your answering machine OUT port on your answering machine Telephone optional Answering machine Use the phone cord supplied in the box with the HP Fax to connect to the 1 LINE port On B W NN To set up the HP Fax with a shared voice fax line with answering machine 1 Remove the white plug from the port labeled 2 EXT on the back of the HP Fax 2 Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the HP Fax Note If you do not connect your answering machine directly to the EA HP Fax fax tones from a sending fax machine might be recorded on your answering machine and you probably will not be able to receive faxes with the HP Fax 2 3 0 fe En it 3 Using the phone cord supplied in the box with the HP Fax connect one end to your
104. re cleaning the print cartridge contacts remove the print cartridge and verify that nothing is covering the print cartridge contacts then reinstall the print cartridge If you continue to get messages to check the print cartridges clean the print cartridge contacts Make sure you have the following materials available 3 zi D 5 gt x v T E x e Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers sl Y e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges Tip Coffee filters are lint free and work well for cleaning print cartridges Caution Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the HP Fax To clean the print cartridge contacts 1 Turn on the HP Fax and open the print cartridge door User Guide 61 x G n a I o fe G z Chapter 7 62 The print carriage moves to the far right side of the HP Fax Wait until the print carriage is idle and silent and then unplug the power cord from the back of the HP Fax d Note Depending how long the HP Fax is unplugged the date and time EA might be erased You might need to reset the date and time later when you plug the power cord back in Lightly press down on the print cartridge to release it and then pull it toward you out of the slot
105. rea If this equipment causes harm to the telephone network your telephone company may discontinue your service temporarily If possible they will notify you in advance If advance notice is not practical you will be notified as soon as possible You will also be advised of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice so you will have the opportunity to maintain uninterrupted service If you experience trouble with this equipment please contact the manufacturer or look elsewhere in this manual for warranty or repair information Your telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commission public service commission or corporation commission for more information This equipment includes automatic dialing capability When programming and or making test calls to emergency numbers e Remainon the line and explain to the dispatcher the reason for the call e Perform such activities in the off peak hours such as early morning or late evening 4 oO Q
106. s Setup 3 Press 5 and then press 5 again This selects Tools and then selects Reprint Faxes in Memory The faxes are printed in the reverse order they were received with the most recently received fax printed first and so on 4 Press gt until One fax or All Faxes appears and then press OK 5 If you want to stop reprinting the faxes in memory press Cancel To delete all the faxes in memory from the control panel gt Turn off the HP Fax by pressing the On button All faxes stored in memory will be deleted from memory when you turn off the power to the HP Fax Note You can also delete any faxes stored in memory by selecting Clear EZ Fax Log from the Tools menu To do so press Setup press 5 and then press 7 Forward faxes to another number 46 You can set up the HP Fax to forward your faxes to another fax number If you receive a color fax the HP Fax forwards the fax in black and white HP recommends that you verify the number you are forwarding to is a working fax line Send a test fax to make sure the fax machine is able to receive your forwarded faxes To forward faxes from the control panel 1 Press Setup 2 Press 4 and then press 8 This selects Advanced Fax Setup and then selects Fax Forwarding Black Only 3 Press gt until On Forward or On Print amp Forward appears and then press OK Choose On Forward if you want to forward the fax to another number without printing a backup copy on the HP Fax No
107. s found run the fax test again to make sure it passes and the HP Fax is ready for faxing If the Fax Line Condition test continues to fail and you experience problems faxing contact your telephone company and have them check the phone line The display always shows Phone Off Hook Solution You are using the wrong type of phone cord Make sure you are using the phone cord that came with the HP Fax to connect the device to your phone line For more information see The Using Correct Type of Phone Cord with Fax test failed The HP Fax is having problems sending and receiving faxes Solution Make sure the HP Fax is turned on Look at the display on the HP Fax If the display is blank and the On light is not lit the HP Fax is turned off Make sure the power cord is firmly connected to the HP Fax and plugged into a power outlet Press the On button to turn on the HP Fax After turning on the HP Fax HP recommends you wait five minutes before sending or receiving a fax The HP Fax cannot send or receive faxes while it is initializing after being turned on Solution e Make sure you used the phone cord supplied in the box with the HP Fax to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of your HP Fax and the other end to your telephone wall jack as shown below User Guide 73 Chapter 9 SSS S rm Tama mai a Ez 5 fo I vo 2 Q 2
108. s important because you might User Guide 13 Chapter 3 need to connect some of your existing office equipment directly to the HP Fax and you might also need to change some fax settings before you can fax successfully To determine the best way to set up the HP Fax in your home or office first read through the questions in this section and record your answers Next refer to the table in the following section and choose the recommended setup case based on your answers Make sure to read and answer the following questions in the order they are presented 1 Do you have a digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region A Yes have DSL Q No If you answered Yes proceed directly to Case B Set up the HP Fax with DSL You do not need to continue answering questions If you answered No please continue answering questions 2 Do you have a private branch exchange PBX phone system or an integrated services digital network ISDN system If you answered Yes proceed directly to Case C Set up the HP Fax with a PBX phone system or an ISDN line You do not need to continue answering questions If you answered No please continue answering questions 3 Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns Q Yes have distinctive ring Q No If you answered Yes proceed directly t
109. sparencies and envelopes By default the HP Fax is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper If you are using special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality using the Automatic setting you can manually set the paper size and type for copy jobs Load originals Choose papers for copying Load full size paper Avoid paper jams Load originals You can copy or fax a single or multiple page letter A4 or legal size document by placing it in the document feeder tray Caution In areas of high humidity and temperature avoid putting photo originals through the automatic document feeder They could become jammed and damage your photos Tip To avoid scratches or other damage to your original photos place your photo in a transparent photo sleeve before loading To load an original in the document feeder tray 1 Load your original print side down and top first in the center of the document feeder tray Slide the paper into the automatic document feeder until you hear a beep or see a message on the display indicating that the HP Fax detected the pages you loaded The automatic document feeder holds a maximum of 20 sheets of plain paper s Tip For more help on loading originals in the automatic document feeder n refer to the diagram e
110. specifications 89 troubleshoot 79 paper tray capacities 89 parallel phone system 13 PBX system set up with fax 19 PC modem See computer modem phone receive fax 44 send fax 42 phone cord check 70 connection failure 70 extend 78 phone line answer ring pattern 32 phone numbers customer support 85 photo paper specifications 89 physical specifications 91 power specifications 91 print fax reports 49 faxes 45 quality issues 53 self test report 56 print cartridges align 60 clean 61 clean contacts 61 handle 57 order 63 part names 57 remove 86 replace 57 troubleshoot 67 82 print quality 53 lines 53 streaks 53 R receive fax auto answer mode 31 HP Fax 1250 series Index automatically 44 block numbers 47 forward calls 46 manually 44 rings to answer 32 troubleshoot problems 73 recycle HP All in One 92 print cartridges 92 Redial Pause 4 regulatory notices Canadian statement 94 declaration of conformity European Economic Area 96 declaration of conformity U S 97 FCC requirements 93 FCC statement 94 gerauschemission 96 notice to users in Japan VCCI 2 95 notice to users in Korea 96 notice to users in the European Economic Area 95 notice to users of the German telephone network 96 power cord statement 95 regulatory model identification number 93 WEEE 92 remove print cartridges 86 replace print cartridges 57 reports confirmation fax 49 error fax 49 fax test failed 68 self test 56 reprint fa
111. speed dial numbers and fax or phone numbers HP Fax 1250 series 2 Find more information You can access a variety of resources that provide information about setting up and using the HP Fax Sources of information Setup Guide The Setup Guide provides instructions for setting up the HP Fax Make sure you follow the steps in the Setup Guide in order Note To take full advantage of the features on the HP Fax you might need to perform additional setup or set additional preferences described in the User Guide you are reading For more information see Finish setting up the HP Fax If you have problems during setup see Troubleshooting in the last section of the Setup Guide or see Troubleshooting information in this User Guide User Guide This User Guide contains information on how to use the HP Fax including troubleshooting tips and step by step instructions It also provides additional setup instructions to supplement those in the Setup Guide www hp com support If you have Internet access you can get help and support from the HP website This website offers technical support drivers supplies and ordering information User Guide a E Qa e EY oO 3 e 3 v 3 re 3 Chapter 2 c 2 E pm amp o gt re 10 HP Fax 1250 series 3 Finish setting up the HP Fax After you have completed the steps in your Setup Guide ref
112. st fax If you can send or receive a fax successfully there might not be a problem e Make sure you use the phone cord that came with the HP Fax If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax you might not be able to send or receive faxes After you plug in the phone cord that came with the HP Fax run the fax test again e Ifyou are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP Fax directly to the telephone wall jack e c E o 2 gt fe 3 Ce After you resolve any problems found run the fax test again to make sure it passes and the HP Fax is ready for faxing If the Fax Hardware Test continues to fail and you experience problems faxing contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support The Fax Connected to Active Telephone Wall Jack test failed Solution e Checkthe connection between the telephone wall jack and the HP Fax to make sure the phone cord is secure e Make sure you use the phone cord that came with the HP Fax If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax you might not be able to send or receive faxes After you plug in the phone cord that came wit
113. sure the HP Fax is set to receive faxes automatically and that the Rings to Answer setting is correct The number of rings to answer for the HP Fax should be greater than the number of rings to answer for the answering machine If the answering machine and the HP Fax are set to the same number of rings to answer both devices will answer the call and fax tones will be recorded on the answering machine e Set your answering machine to a low number of rings and the HP Fax to answer in the maximum number of rings supported The maximum number of rings varies by country region In this setup the answering machine will answer the call and the HP Fax will monitor the line If the HP Fax detects fax tones the HP Fax will receive the fax If the call is a voice call the answering machine will record the incoming message For more information see Set the number of rings before answering D c 5 fo I vo 2 Q 3 Lu The phone cord that came with my HP Fax is not long enough Solution If the phone cord that came with the HP Fax is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You will also need another phone cord which can be a standard phone cord that you might already have in your home or office s Tip Ifthe HP Fax came with a 2 wire phone cord adaptor you can use it Ur with a 4 wire phone cord to extend the length For inform
114. swer Mode to Fax 3 Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number d Note By default the HP Fax is set to answer all ring patterns If you do EA not set the Distinctive Ring to match the ring pattern assigned to your fax number the HP Fax might answer both voice calls and fax calls or it might not answer at all 4 Optional Change the Rings to Answer setting to the lowest setting two rings 5 Run a fax test The HP Fax will automatically answer incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax Case E Shared voice fax line lf you receive both voice calls and fax calls at the same phone number and you have no other office equipment or voice mail on this phone line set up the HP Fax as described in this section HP Fax 1250 series Back view of the HP Fax 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Fax to connect to the 1 LINE port 3 Telephone optional To set up the HP Fax with a shared voice fax line 1 Using the phone cord supplied in the box with the HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Fax No
115. t Specifications Safety EMC IEC 60950 1 2001 EN 60950 1 2001 UL 60950 1 2003 CAN CSA 22 2 No 60950 1 03 NOM 019 SFCI 1993 AS NZS 60950 2000 GB4943 2001 EN 55022 1994 A1 1995 A2 1997 CISPR 22 1993 A1 1995 A2 1996 EN 55024 1998 A1 2001 A2 2003 CISPR 24 1997 A1 2001 A2 2003 IEC 61000 3 2 2000 EN 61000 3 2 2000 IEC 61000 3 3 1994 A1 2001 EN 61000 3 3 1995 A1 2001 FCC Part 15 Class B ICES 003 Issue 4 GB9254 1998 Telecom TBR 21 1998 1 TBR38 1998 SDGOB 0604 03 only AS ACIF S002 2001 A1 TIA EIA 968 2001 FCC Part 68 Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EC the EMC Directive 89 336 EC and with the R amp TTE Directive 1999 5 EC Annex II amp IV and carries the CE marking accordingly The product was tested in a typical configuration The product was tested in a typical configuration For regulatory purpose this product is assigned a Regulatory Model Number RMN This number should not be confused with the product name or number This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation For Regulatory Topics only contact Australia Contact European Contact USA Contact Product Reg
116. t labeled 1 LINE on the back of the HP Fax d Note If you do not use the supplied cord to connect from the telephone EA wall jack to the HP Fax you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If your modem software is set to receive faxes to your computer automatically turn off that setting d Note If you do not turn off the automatic fax reception setting in your EA modem software the HP Fax will not be able to receive faxes Set the Answer Mode to Fax Optional Change the Rings to Answer setting to the lowest setting two rings Run a fax test When the phone rings the HP Fax will answer automatically after the number of rings you set in the Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax 23 zu z a 5 o S gt Chapter 3 Case H Shared voice fax line with computer dial up modem If you receive both voice calls and fax calls at the same phone number and you also have a computer dial up modem connected on this phone line set up the HP Fax as described in this section Since your computer dial up modem shares the phone line with the HP Fax you will not be able to use both your modem and the HP Fax simultaneously For example you cannot use the HP Fax for faxing if you are using your computer dial up modem to send an e mail or access
117. te If the HP Fax is not able to forward the fax to the designated EA fax machine if it is not turned on for example the HP Fax will print the fax If you set up the HP Fax to print error reports for received faxes it will also print an error report Choose On Print amp Forward to print a backup copy of your received fax on the HP Fax while forwarding the fax to another number HP Fax 1250 series 4 Atthe prompt enter the number of the fax machine that will receive the forwarded faxes 5 At the prompt enter a start time and date and a stop time and date 6 Press OK Fax Forwarding appears on the display If the HP Fax loses power when Fax Forwarding is set up the HP Fax saves the Fax Forwarding setting and phone number When power is restored to the device the Fax Forwarding setting is still On Note You can cancel fax forwarding by pressing Cancel on the control EA panel when the Fax Forwarding message is visible on the display or you can select Off from the Fax Forwarding Black Only menu Block junk fax numbers If you subscribe to a caller ID service through your phone provider you can block specific fax numbers so the HP Fax does not print faxes received from those numbers in the future When an incoming fax call is received the HP Fax compares the number to the list of junk fax numbers you set up to determine if the call should be blocked If the number matches a number in the blocked fax numbers list the
118. te If you do not use the supplied cord to connect from the telephone EA wall jack to the HP Fax you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Now you need to decide how you want the HP Fax to answer calls automatically or manually If you setup the HP Fax to answer calls automatically it answers all incoming calls and receives faxes The HP Fax will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the HP Fax answers the call To set up the HP Fax to answer calls automatically set the Answer Mode to Fax If you set up the HP Fax to answer faxes manually you must be available to respond in person to incoming fax calls or the HP Fax cannot receive faxes To set up the HP Fax to answer calls manually set the Answer Mode to Tel 3 Run a fax test 4 Do one of the following depending on your phone system If you have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the HP Fax and then connect a phone to this port f you have a serial type phone system you might plug your phone directly on top of the HP Fax cable which has a wall plug attached to it zu z a 5 o S gt If you pick up the phone before the HP Fax answers the call and hear fax tones from a sending fa
119. telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Fax d Note If you do not use the supplied cord to connect from the telephone EA wall jack to the HP Fax you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port d Note If your answering machine does not let you connect an external EA phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the HP Fax You can use standard phone cords for these connections 26 HP Fax 1250 series 5 Set the Answer Mode to AnswerMachine Set your answering machine to answer after a low number of rings 7 Change the Rings to Answer setting on the HP Fax to the maximum number of rings supported by your device The maximum number of rings varies by country region 8 Runa fax test D When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP Fax monitors the call during this time listening for fax tones If incoming fax tones are detected the HP Fax will emit fax reception tones and receive the fax if there are no fax tones
120. the HP Fax stops monitoring the line and your answering machine can record a voice message Case J Shared voice fax line with computer dial up modem and answering machine If you receive both voice calls and fax calls at the same phone number and you also have a computer dial up modem and answering machine connected on this phone line set up the HP Fax as described in this section Since your computer dial up modem shares the phone line with the HP Fax you will not be able to use both your modem and the HP Fax simultaneously For example you cannot use the HP Fax for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set the HP Fax with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e f your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back zu z a 5 o S gt Example of a parallel splitter e f your computer has two phone ports set up the HP Fax as described below User Guide 27 Chapter 3 3 T7
121. the HP Fax Any paper loaded in the input tray Remove any originals you might have loaded in the HP Fax Remove the print cartridges before shipment Remove the control panel faceplate 1S 2 2 1 D D gt ta gt Q r Remove the print cartridges before shipment Before you return the HP Fax make sure you remove your print cartridges To remove print cartridges before shipment 1 Turn on the HP Fax and wait until the print carriage is idle and silent If the HP Fax will not turn on skip this step and go to step 2 2 Open the print cartridge door 3 Remove the print cartridges from their slots 333 Note If the HP Fax does not turn on you can unplug the power cord and then EA manually slide the print carriage to the far right side to remove the print cartridges 4 Place the print cartridges in an airtight plastic container so they will not dry out and put them aside Do not send them with the HP Fax unless the HP customer support call agent instructs you to 5 Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position on the left side 2335 Note Make sure the scanner is idle and has returned to its parked position before ET turning off the HP Fax 6 Press the On button to turn off the HP Fax 86 HP Fax 1250 series Remove the control panel faceplate Complete the following steps once you have removed the print cartridges and
122. the Internet There are two different ways to set up the HP Fax with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e f your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter e f your computer has two phone ports set up the HP Fax as described below e 9 2 3 0 En it Back view of the HP Fax Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone Computer with modem Use the phone cord supplied in the box with the HP Fax to connect to the 1 LINE port oO a Ri win 24 HP Fax 1250 series To set up the HP Fax on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the HP Fax 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back o
123. the stack of paper forward until it stops A Caution Make sure that the HP Fax is idle and silent when you load paper into the input tray If the HP Fax is servicing the print cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP Fax to eject blank pages 1 Tip If you are using letterhead insert the top of the page first with the Whe print side down For more help on loading full size paper and letterhead 7 referto the diagram engraved in the base of the input tray r o a eh 2 Di 7 E E a Fu a T f T 7 EN 4 Slide the paper width guide inward until it stops at the edge of the paper User Guide 37 Lu 7 a Qa T o c a 27 Te T EN Chapter 4 Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide 5 ET Note When you use legal size paper leave the tray extender closed To load HP Premium Inkjet Transparency Film or HP Premium Plus Inkjet Transparency Film gt Insert the film so that the white transparency strip with arrows and the HP logo is on top and is going into the input tray first d Note The HP Fax cannot automatically detect the paper size or paper EA type For best results set the paper type to transparency film before copying
124. tray Place the pages so that the top edge of the document goes in first 3 Press Copy and then do one of the following Press Start Black to initiate a black and white copy job Press Start Color to initiate a color copy job d Note If you have a color original pressing Start Black produces a black EA and white copy of the color original while pressing Start Color produces a full color copy of the color original Change the copy settings You can customize the copy settings of the HP Fax to handle nearly any task When you change copy settings the changes are for the current copy job only You must set the changes as defaults for the settings to apply to all future copy jobs To change the copy settings for the current job only 1 Press Copy repeatedly to display the appropriate options The following options are available Number of Copies Reduce Enlarge Copy Quality Copy Paper Size Paper Type Lighter Darker User Guide 51 Chapter 6 Enhancements Set New Defaults 2 Press gt until the appropriate setting appears 3 Doone ofthe following To change more settings press Copy This selects the current setting and displays the next option To start the copy job press Start Color or Start Black To save the current settings as defaults for future jobs 1 Make any needed changes to the settings in the Copy Menu 2 Press Copy repeatedly until Set New Defaults appears 3
125. ulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackbum Victoria 3130 Australia Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 D 71034 B blingen Germany FAX 49 7031 14 3143 Product Regulations Manager Hewlett Packard Company San Diego 858 655 4100 97 E oO 1 z 2 gt 3 e 3 t E Chapter 11 c E p E Es E c lt Oo o LE 98 HP Fax 1250 series Index Symbols Numerics 10 x 15 cm photo paper specifications 89 2 wire phone cord 73 78 4 wire phone cord 73 78 A A4 paper load 37 ADSL See DSL align print cartridges 60 answer ring pattern 19 32 answering machine fax tones recorded 78 set up with fax 25 27 attention light 5 automatic document feeder clean 80 feeding problems troubleshoot 80 B backup fax reception 45 block numbers 47 blocked carriage 68 buttons control panel 4 C calling card fax using 42 43 cancel button 5 copy 52 fax 50 fax forwarding 46 carriage blocked 68 cartridges See print cartridges choose paper 36 clean automatic document feeder 80 exterior 55 glass strip 53 print cartridge contacts 61 print cartridges 61 white strip 54 computer modem User Guide set up with fax 22 24 27 29 troubleshoot 73 confirmation reports fax 49 connection problems fax 73 75 76 77 HP All in One does not turnon 65 control panel buttons 4 enter text and symbols
126. ve the fax If the call is a voice call the HP Fax will create a special ring to indicate it is a voice call You will need to answer the incoming voice call using the attached handset Note If the HP Fax determines the call is a voice call only the HP Fax will ring with the special ring tone The other phones on the same phone line will not ring at all You will not be able to pick up the voice call using the other phones Tel The HP Fax will not answer calls You will need to receive faxes manually AnswerMachine The HP Fax will monitor the line when an incoming call is answered by a person or by the answering machine If the HP Fax detects fax tones on the line the HP Fax receives the fax To set the answer mode 1 Press Answer Mode to scroll through the available modes on the HP Fax 2 When the appropriate option for your setup is shown on the display press OK to select it User Guide 31 au z a 5 o S gt 2 3 0 amp iL Chapter 3 32 Set the number of rings before answering If you set the Answer Mode to Fax FaxTel handset model only or AnswerMachine you can specify how many rings should occur before the HP Fax automatically answers the incoming call The Rings to Answer setting is important if you have an answering machine on the same phone line as the HP Fax because you want the answering machine to answer the phone before the HP Fax does The number
127. vicing to qualified service personnel 10 Use in a well ventilated area 11 Use only with the power adapter supplied by HP Warning 1 This equipment will be inoperable when main power fails Warning 2 The handset ear cap used with this product may attract dangerous objects like pins staples or needles Take care to avoid harm that might occur from the retention of dangerous objects on the ear piece of the handset Contents User Guide 10 11 HP Fax OVerVIOW oiii haeo a nina su inde 5400 3 The HP Fax at a glance ie ceinture e toe cei eue et eae tent e oap Des epa 3 Control panel features ss ac oz 4 Nrapeu ace eat 5 Text and symbols eer E EETERE E Kes EE ses Ie RR I EE SEAE nE 6 Find more informatioh 2 irre trt eter repeto eee eive 9 Sources of information ss 9 Finish setting up the HP Fax 11 Set your PrETErENCeS cseessiesetesscoccstasseceseconsanceeseesccscesnssaceenstassusieetsssoonecesnesceees 11 FAX SOUP f MR 12 Load originals and load papet ere e eot Pet eee edet apes 95 MecleueieD l iet Em 35 Choose papers for copyling ciere cire ie entente a nane nne v dne a Lan nns 36 Load fullsize PAP Clie t GER 37 Avoid paper JAMS serrer nine in alr eR Cau 38 Use the fax features ala a eieae piment 41 SIDES e
128. vide a quick reference to top level menus that appear on the HP Fax display User Guide 5 Chapter 1 e Copy Menu e Fax Menu e Setup Menu Copy Menu z amp 2 S gt o The following options are available when you press the Copy button on the control panel Number of Copies Reduce Enlarge Copy Quality Copy Paper Size Paper Type Lighter Darker Enhancements Set New Defaults Fax Menu The following options are available when you press the Fax button on the control panel Enter Number Resolution Lighter Darker How to Fax Set New Defaults Setup Menu The following options are available when you press the Setup button on the control panel 1 Print Report 2 Speed Dial Setup 3 Basic Fax Setup 4 Advanced Fax Setup 5 Tools 6 Preferences Text and symbols You can use the control panel keypad to enter text and symbols when you set up speed dial entries and the fax header information 6 HP Fax 1250 series You can also enter symbols from the keypad when you dial a fax or phone number When the HP Fax dials the number it will interpret the symbol and respond accordingly For example if you enter a dash in the fax number the HP Fax will pause before dialing the remainder of the number A pause is useful if you need to access an outside line before dialing the fax number CILE Ye e Entertext using the keypad on the control panel e Available symbols for di
129. warranty B 1 10 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option If HP is
130. x machine you will need to answer the fax call manually User Guide 21 2 3 o 0 En it Chapter 3 22 Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the HP Fax as described in this section at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing ET Note You cannot receive faxes automatically if you have a voice mail service Back view of the HP Fax 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Fax to connect to the 1 LINE port To set up the HP Fax with voice mail 1 Using the phone cord supplied in the box with the HP Fax connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP Fax m d Note If you do not use the supplied cord to connect from the telephone EA wall jack to the HP Fax you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Setthe Answer Mode to Tel
131. xample if you need to access an outside line before dialing the phone number insert a pause following the access number If your number is 95555555 and 9 accesses an outside line you might insert pauses as follows 9 555 5555 To enter a pause in the fax number you are typing press Redial Pause or press the Space button repeatedly until a dash appears on the display You can also send the fax using monitor dialing This enables you to listen to the phone line as you dial You can set the pace of your dialing and respond to prompts as you dial For more information see Send a fax using monitor dialing e The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems To check this try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax machine might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems User Guide 77 Chapter 9 Fax tones are recorded on my answering machine Solution e When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the HP Fax as described in Fax setup If you do not connect the answering machine as recommended fax tones might be recorded on your answering machine e Make
132. xes in memory 45 resources help 9 right arrow 5 rings to answer 32 S save faxes in memory 45 scan glass clean strip 53 self test report 56 send fax basicfax 41 User Guide calling card using 42 43 credit card using 42 43 manually 42 43 monitor dialing 43 serialnumber 85 serial phone system 13 service ID 85 settings country region 11 date and time 11 fax 31 language 11 setup answering machine 25 27 button 5 computer modem 22 24 27 29 distinctive ringing DSL 18 fax 12 ISDN line 19 menu 6 PBX system 19 separate fax line 17 shared phone line 20 19 32 test fax 33 troubleshoot fax 68 voice mail 22 29 ship your device 86 sound adjust volume 12 specifications See technical information Speed Dial button 4 speed dial one touch buttons 5 send fax 41 start black 5 start color 5 stop copy 52 fax 50 subscriber identification code 33 symbols enter 6 T technical information copy specifications 90 environmental specifications 91 fax specifications 90 paper sizes 89 paper specifications 89 paper tray capacities 89 physical specifications 91 power specifications 91 weight 91 telephone receive fax 44 send fax 42 telephone line answer ring pattern 32 telephone numbers customer support 85 telephone wall jack fax 69 test dialtone 71 fax hardware test 69 fax line condition 72 fax port 70 fax setup 33 fax test failed 68 phone cord 70 telephone wall jack 69 text

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