XFINITY® HOME SECURITY USER MaNUal
Contents
1. Several Touch Screen apps have the capability 1 Touch the Clock widget ouch the Clock widge to be configured 2 Touch amp 9 to add seconds to the digital time display 3 Touch to change to an analog clock 1 Using your Touch Screen click on the app you wish to configure please note not all apps are configurable 2 Click the settings icon in the upper right corner 3 Configure your widget 7 QUESTIONS customer comcast com HomeSecurity 8 CT1440_HomeS2_Manual_BR_WIP indd 7 8 11 18 11 2 57 PM Touch Screen Word of the Day een Displays word of the day and its definition Ga y AE Doi i ell 02 KEYCHAIN REMOTE The wireless keychain remote gives you additional access to your system enabling you to e Check the current system status armed disarmed or Calculator Basic mathematical functions similar to handheld or not ready desktop calculators e Arm the system in Arm Away mode or Arm Stay mode e Disarm the system before entering the premises e Send an audible panic alarm for police assistance Sudoku Challenge your mind and have fun at the same time 1 Touch the Sudoku widget 2 Choose the level of difficulty easy medium or hard 3 Play game 11 18 11 2 57 PM CT1440_HomeS2_Manual_BR_WIP indd 9 10 P l i Keychain Remote Checking System Status 1 Press the C button to light the LED to show the cur2. The System amp Zone Trouble header displays in the upper right of the Subscriber Portal and Touch Screen It only displays when there is a connectivity or power problem with the Touch Screen cellular broadband etc It also displays when a sensor is inoperable such as due to a battery failure or is being tampered with CORMUMnICAIOnS ta the System are lost No Cell Signal No WiFi Signal D ALERT SENSOR FAILURE Critical Sensor Failure When a System amp Zone Trouble header is displayed click it to display more information Cotminicaioans te the system ara lost ComMmuUnicaions te The syetam ara lost No Connectivity ALERT POWER FAILURE Power Failure T ALERT MULTIPLE TROUBLES Multiple Troubles QUESTIONS customer comcast com HomeSecurity 2 11 18 11 2 57 PM The Home Screen is the main display that provides quick access to all Touch Screen features In addition to the descriptive icons that make it easy to navigate this screen provides a visible and audible alert if a sensor is triggered when the system is armed or if an environmental sensor such as a smoke detector is activated Press the buttons on the Touch Screen at any time to return to the Home Screen The Touch Screen Quick Control buttons along the bottom of the Touch Screen enable you to quickly arm your system go to the Home Screen or send an emergency police fire or medical alert to the monitoring statio
3. the schedule to repeat during the set times and then click the applicable days Determine the action the rule will take Depending on the action you may have additional items to select Select the arming mode the rule applies to Describe the rule Click Save To set an event rule 1 Select a specific security zone that will trigger the action or select the entire system Determine what happens at the security zone or the security system to trigger the action Select the action the rule will take Depending on the action you may have additional items to select Determine the time range and days of the week when the rule is applicable You can select Any Time to have the rule apply whenever the selected event occurs Select the arming mode the rule applies to Describe the rule Click Save To set a non event rule 1 Select a specific security zone to monitor 2 Determine the event that fails to occur during the specified time range Determine the time day range when the rule is applicable Select the action the rule will take if the specified conditions are met Depending on the action you may have additional items to select Select the arming mode the rule applies to 6 Describe the rule 7 Click Save Managing Touch Screen Apps Widgets You can manage what Touch Screen apps are displayed on your Touch Sc
4. HomeSecurity 14 11 18 11 2 57 PM CT1440_HomeS2_Manual_BR_WIP indd 13 14 Web Access inet Sy Pret Chien Digarm Your System Dati Marypard Cocke e Eiai CARCEL Big Phi Pri San H 001 Cort Mamai D c n Eca aii dus EE mit a ml iiez ziji 15 CT1440_HomeS2_Manual_BR_WIP indd 15 16 Security Indicates the overall status of your security system To disarm the system 1 Click the Security Status header when it is in the Armed state Or select Security gt Disarm on the toolbar 2 Enter your 4 digit access code and click Disarm To arm the system 1 Click the Security Status header when it is in the Disarmed state Or select Security gt Arm on the toolbar 2 If any security zones are currently faulted preventing the system from being armed you must click the Turn Zone Off button for that zone before arming the system 3 Select the Arming mode e Arm Stay There are still people on the premises e Arm Away Everyone is leaving the house e Arm Night Everyone is going to bed This mode works the same as Arm Stay except that there is no entry delay period If an entry exit zone is opened an alarm sounds immediately 4 Enter your 4 digit access code 5 Click Arm Now Managing Keypad Codes Keypad codes are used to arm or disarm the system Multiple keypad codes can be assigned to track who enters and leaves the premise
5. USER MANUAL XTINILY Vi CT1440 HomeS2_Manual_BR_WIP indd 1 11 18 11 2 57 PM CT1440 HomeS2_ Manual_BR_WIP indd 2 3 System amp Zone Trouble Header Introduction Home Screen Touch Screen Quick Control Buttons System amp Zone Trouble Header Arm Disarm Emergency Settings Home Management Information Media amp Entertainment Introduction Checking System Status Arming the System Disarming the System Sending an Emergency Police Alarm Introduction Signing In Website Summary Tab Security Managing Keypad Codes Managing Security Zones Setting Up Your Emergency Contacts Cameras Viewing amp Capturing Live Video amp Snapshots Viewing Captured Images Managing Thermostats Managing Lights Viewing History Reports Managing Contacts Managing Rules Managing Touch Screen Apps Widgets Introduction Home Screen Security Cameras Lights Thermostats History Required Components Browser Specific Limitations Supported Operating Systems amp Browsers Notes 15 16 16 16 20 21 22 23 24 25 25 26 27 27 28 29 29 30 31 32 customer comcast com HomeSecurity 11 18 11 2 57 PM System amp Service Specifications The table below details the features that are included with your XFINITY Home Security package Remember to order any of the add on features or to upgrade your service simply call 1 800 XFINITY Core Services Basic Preferred 24 7 Mon
6. d Touch Screen reboot features e About Detailed Touch Screen information Arm ia Dikim Presi to Arm 1 Touch the Disarmed Press to Arm button on the Home Screen 2 Select Arm Stay to arm the sensors on your doors and windows with only a 30 second entry delay or Arm Night with no entry delay Select Arm Away to arm all sensors including motion detectors 3 Enter your 4 digit access code to arm the system imaa THY Pees fo Manm Disarm Home Management View live video from in home cameras adjust lighting and thermostat settings and darken the Touch Screen display 1 Touch the Armed Stay Press to Disarm button on the Home Screen 2 Enter your 4 digit access code to disarm the system Cameras View live video from cameras installed on your system 1 Touch the Cameras widget 2 Touch the camera image to view live video from that camera If only one camera is connected to the system live video will automatically appear Emergency Lights Sends an immediate alarm to the central monitoring Adjust settings for lights throughout your home Station indicating an emergency of a specific type medical fire or police 1 Touch the Lighting widget to display a list of the lighting modules installed in your home as well as the current setting of each 2 Change the current setting to the ON or OFF position 3 For lamps equipped with a dimmer function use the Slide
7. e displayed on the Touch Screen All apps except the Security Settings and Camera apps can be moved to the preferred location on the Touch Screen Before 1 Click Reposition Widgets to rearrange the apps i Histon 2 Drag and drop the apps to the preferred location on the Touch Screen 3 When all the apps are repositioned to your satisfaction click Update 05 IPHONE iPOD tOUCH ACCESS The apps have been updated and the new app locations have been pushed to the Touch Screen The iPhone app allows you to access a core Set of security system functions using your iPhone or iPod touch The app contains only the essential functionality available through web access To launch the app tap on the Home Screen of your iPhone or iPod touch Note This app requires your iPhone or iPod touch to be connected to the Internet If you have not set up the WiFi connection for your device refer to your Apple documentation for instructions Apple the Apple logo iPhone iPod touch and iTunes are trademarks of Apple Inc registered in the U S and other countries iPad is a trademark of Apple Inc App Store is aservice mark of Apple Inc 23 CT1440_HomeS2_Manual_BR_WIP indd 23 24 11 18 11 2 58 PM iPhone iPod touch Access Cameras To view live video from your cameras 1 On the Home Screen tap Security 2 From the list tap the camera you d like to access The most recent captur
8. e your lights 3 Images that were captured automatically during an alarm have an ALARM button next to the image On the Maln screen in the Lights tool click thumbnail and display the security zone that caused Manage Lights the images to be taken OR 4 Images that were captured manually have a camera E icon next to the image thumbnail On the toolbar click Lights gt Lights E nE a Ei A i 5 To delete images select the check box for each _ l l In the Lights tool you can turn the light on or off and O AT captured image and click the trash can jhi a set dimming percentage a 4 17 QUESTIONS customer comcast com HomeSecurity 18 CT1440_HomeS2_Manual_BR_WIP indd 17 18 11 18 11 2 57 PM Web Access Viewing History Reports Managing Rules ee You can view reports of events based on a variety SS The rules are flexible methods for generating e of criteria Dad a variety of system actions such as sending l e All history with tools to filter your results m nausana i an SMS or turning on a light whenever Se ae EAETEEE BE Bae r eee e Alarms mam a ne something else happens under potentially e e System arming or disarming events very specific circumstances system trouble events C O manage rules click Rules on the toolbar The i cares e Security zone activity lt i OOOO a a a k l Se e er Rules screen is displayed team
9. ed image will appear 3 Tap Video to view live video Home Screen The Home Screen gives you one touch access to all iPhone iPod touch features Security He eal To arm your security system N i 1 On the Home Screen tap Security Arm 2 To bypass any Home Security Zone tap the respective zone and use the On Off toggle 3 On the Security screen tap Disarmed Press to Arm 4 Tap Arm Stay to arm the sensors on your doors and windows with a 30 second entry delay or Arm Night with no entry delay Or select Arm Away to include the motion detectors 5 Enter your 4 digit access code to arm the system 6 Once activated your system will arm in a few seconieandindicat the new status To view captured video clips or pictures from your cameras 1 On the Home Screen tap History 2 Use the menu at the top of the screen to filter the history one To disarm your security oa e All View images captured manually from the 1 Ontne POME Screen tap Security Subscriber Portal or as a result of a schedule rule 2 On ae Security screen tap Armed Press configured in the Subscriber Portal to Disarm o l e Alarm View images captured as part of an alarm 3 Enter your 4 digit access code to disarm Arm View images captured as part of an ou arming event e Zone View images captured as part of a zone event 3 Tap the listing to view the captu
10. ie e Events occurring in the previous 24 hours EAEE URREA RES Fee eres SE a ee Select History gt Last 24 Hours on the toolbar to To add a rule click Add Rule and determine which view the respective report type of rule you d like to configure e Schedule Actions occur regularly on specified times dates and date ranges without regard to an additional event Managing Contacts e Event Actions occur when a specified event Contacts are the persons available to receive SMS or occurs at a security zone door window motion e mail communications from your system These are detector smoke alarm etc different from your Emergency Dispatch Contacts e Non event Actions occur when an expected 1 In the Rules tab click Contacts for Rules event does not occur at a security zone For 2 Click Add Contact to add a new contact example send an SMS notification if the front 3 Click 4 to modify a contact door does not open between 3 30pm and 5pm 4 Click QE to remove a contact from the list on Monday through Friday when the kids are expected home 19 QUESTIONS customer comcast com HomeSecurity 20 CT1440_HomeS2_Manual_BR_WIP indd 19 20 11 18 11 2 57 PM Web Access 21 CT1440_ HomeS2_Manual_BR_WIP indd 21 22 To set a schedule rule 1 ul Determine the start time for your schedule Check the box if you would like to add an end time Determine if you want
11. itoring YES VES Wireless Backup Central YES YES Station Monitoring Web Portal Access Glanceable Status amp Arm Disarm Complete Access Fire Monitoring NO YES E mail and Text Alerts NO YES Full Touch Screen Access NO YES Home Automation Lights NO YES and Thermostat Equipment Basic Preferred Wireless Keypad YES YES Motion Detector YES YES Window Door Sensors YES 2 YES 4 Touch Screen YES YES Keychain Remote NO VES Add On Features Basic Preferred Video Monitoring NOT AVAILABLE AVAILABLE Requires equipment purchase CT1440 HomeS2_Manual_BR_WIP indd 1 2 System Status Icons The various user interfaces include the following icons that provide an at a glance overview of the status of your system The Security Status of your security system is displayed in the large Security Status header Armed Stay Press to Disarm This is the Security Status header when the status is Armed When you arm the system an exit delay period begins The System Status header indicates the number of seconds before the system is armed This is the Security Status header when the Status is Disarmed You must exit the premises and secure the entry exit door before the exit delay period ends When someone enters an armed premises an entry delay period starts generally around 30 seconds long System amp Zone Trouble Header
12. n 01 TOUCH SCREEN The interactive Touch Screen acts as the control center that enables you to operate your security system and interact with your home at the touch of a button Use it to arm and disarm your system view live video from cameras placed in your home change light settings and view real time web content all from the full color display The following section provides an overview of your Touch Screen and offers quick tips on how to use the various features The System amp Zone Trouble header displays in the upper right of the Touch Screen when there is a connectivity cellular broadband etc or power problem when a sensor is inoperable such as due to a battery failure or a sensor is being tampered with such as the cover being opened customer comcast com HomeSecurity 4 CT1440_HomeS2_Manual_BR_WIP indd 3 4 11 18 11 2 57 PM Touch Screen Settings Displays a list of settings options to customize your Touch Screen Categories include e Touch Screen Configurations for screen screensaver sound buttons etc e Security Manage keypad codes default arming widget configuration alarm test e Sensors amp Zones Change zone order etc e Home Devices Add edit and delete devices that control lighting cameras thermostats keychain remote and more e Widgets Add remove and reorder widgets e Advanced Settings Account information security secret word connectivity an
13. onitoring for police assistance The LED flashes orange to indicate that the alarm has been sent Additionally contact persons will receive e mail and SMS notifications if they are configured to do so 11 QUESTIONS customer comcast com HomeSecurity 12 CT1440_HomeS2_Manual_BR_WIP indd 11 12 11 18 11 2 57 PM Sign in to Comcast W E B AC C E S 5 ome eget eh To sign in to the Subscriber Portal beamed 1 In a web browser go to xfinity com xhsportal to access your Subscriber Portal 1 Access your interactive home security system hema u 2 Enter your comcast net Username and Password EA h through your personal secure web page Check the status of your home arm and disarm your system see live video of your home view video he se heme ne eg ed i Plejealiet a ete G clips and pictures change settings and much more from anywhere you have Internet access The Summary tab provides a snapshot overview of your entire system From this page you can view general status information about your home and security system and access various tabs to change system settings rps Faw tow a tomy b 19 esi H r r e E erie 4 D Pei Comm ili fe Meta ces ete in Toe HIE JESI d Soke fl pert fea a Pe T bi pe EE i gaa p Dui a Bae ili ian mi ga Lie P mai Diam dii fon Hgt Ari i a Eat bumm SE i fies ni Bn jamii iiag rrr t ah BE Ei j ie a ie eS a a customer comcast com
14. r bar to adjust the brightness level 1 Touch at the bottom of the Touch Screen to display the individual emergency buttons 2 Press the applicable button to alert the proper authorities 3 Note Enter your 4 digit access code to cancel the alarm 5 QUESTIONS customer comcast com HomeSecurity 6 CT1440 HomeS2_Manual_BR_WIP indd 5 6 11 18 11 2 57 PM Touch Screen Thermostat News Sports Adjust settings for thermostats installed throughout Displays news and sports headlines and your home brief stories 1 Touch the Thermostat widget 2 Change mode to Cool Heat or Off 3 When in Cool or Heat mode use the slider or toggles to change the setpoint 1 Touch the News or Sports widget 2 Choose from different categories using the bar at the top of the screen 3 Touch a headline at the bottom of the screen to 4 Touch Hold to maintain the mode and ignore any other display the brief story programming configured on the thermostat device Weather Displays the current weather conditions anda 4 day forecast 1 Touch the Weather widget The current conditions and 4 day forecast will appear 2 Touch Local Radar for a weather radar view of your location 3 Touch the Location button to view weather for different locations Information Media amp Entertainment Glanceable customizable information Clock Editing Touch A Widget Displays the time in full screen eve a ieee
15. red images ge oma p m iid aid o ov ihe da 25 QUESTIONS customer comcast com HomeSecurity 26 CT1440_HomeS2_Manual_BR_WIP indd 25 26 11 18 11 2 58 PM iPhone iPod touch Access Lights History The Lights screen lists all of the lights connected View a log of events that have occurred in to your system via the plug in modules the system 1 On the Home Screen tap Lights 1 On the Home Screen tap History 2 If the light is on tap Off to turn it off 2 Choose to view a history of recent events based on 3 If the light is off tap On to turn it on the following criteria 4 If the light includes the dimmer function you can ee at ad All All logged events adjust its brightness by sliding the slide bar Slide to oe e Alarm Alarm events the left to make the light dimmer Slide to the right Gow vi a e Arm Arm Disarm events to make the light brighter p fart oor TOE e Zone Events related to security zones Thermostats The Thermostat screen lists all of the installed thermostats at your site 1 On the Home Screen tap Thermostats k 2 Tap the name of any thermostat to control that thermostat b 5 Tap to turn off the thermostat Tap to set the thermostat to Cool mode Tap 4 to set the thermostat to Heat mode Drag the orange bar right or left to change the Heat or Cool temperature setting 7 Tap Settings to view your current se
16. reen configure them and determine how they are displayed only from the Subscriber Portal Click Widgets on the toolbar The apps at the top of the screen are those available to be added to the Touch Screen The apps displayed in the Touch Screen image are those apps currently displayed on the Touch Screen The apps are positioned in the image just as they are on the actual Touch Screen Note Click the arrows on either side of the apps to scroll through them From the Manage Widgets screen you can e Add apps to the Touch Screen e Modify how the apps work e Remove the apps from the Touch Screen e Reposition how the apps are displayed on the screen Security Settings and Camera apps cannot be moved configured or removed Adding Touch Screen Apps Widgets 1 Click on the Touch Screen app you want to add to display a dialog 2 Click Add Widget The Subscriber Portal pushes the app to the Touch Screen An updating message is displayed while the app is being added QUESTIONS customer comcast com HomeSecurity 22 11 18 11 2 58 PM Web Access Deleting Touch Screen Apps Widgets 1 From the Manage Widgets screen hover your cursor over the app A label is displayed over the app 2 Click Delete A confirmation dialog is displayed 3 Click Delete Widget TS Repositioning Touch Screen Apps Widgets You can change the order in which Touch Screen apps ar
17. rent status of the security system 2 The LED flashes red once to indicate that it has contacted the system then Lights green for 3 seconds if the system is disarmed Lights red for 3 seconds if the system is armed Lights orange for 3 seconds if the system is not ready to be armed for example a door is open Arming the System From the keychain remote you can arm your system in Arm Away mode or Arm Stay Arm Night mode must be activated from the Touch Screen or Subscriber Portal Arm Away Press the C button for about 2 seconds to arm the system in Arm Away mode the home is unoccupied The LED flashes red once to indicate that it has contacted the system then lights red for 1 second The exit delay starts Arm Stay Press the C button for about 2 seconds to arm the system in Arm Stay mode there are still people on the premises The LED flashes red once to indicate that it has contacted the system then lights red for 1 second The exit delay starts Disarming the System Before entering the premises in armed state press the _ button for about 2 seconds to disarm the system without entering the premises The LED flashes green once to indicate that it has contacted the system then lights green for 1 second indicating that the system is disarmed Sending an Emergency Police Alarm Press and hold the button for 3 seconds to send an audible alarm to central m
18. s To manage keypad access codes select Security gt Keypad Codes on the toolbar and add a new access code or modify current access codes Managing Security Zones To manage Security zones select Security gt Security Zones on the toolbar From this screen you can modify the names of the zones used by the Subscriber Portal and turn zones off and on Setting Up Your Emergency Contacts The Emergency Dispatch contacts are the persons contacted by a call center when an alarm is tripped To manage Emergency Dispatch contacts select Security gt Emergency Dispatch Set on the toolbar Cameras Displays live video and enables you to capture still pictures or video clips from cameras installed in your home QUESTIONS customer comcast com HomeSecurity 11 18 11 2 57 PM 16 Web Access Managing Thermostats The current states of your thermostats are Viewing amp Capturing Live Video amp Snapshots Cow TK displayed on the Main screen To manage Turi misim z To view live video from the cameras attached to your hiap T your thermostats system and take snapshots or videos click View Live 1 On the Main screen in the Thermostat tool click Video or click Cameras gt Live Video on the toolbar Manage Thermostats One of the cameras is displayed as live video The other OR Camera views not live video are arrayed above it On the toolbar click Thermostats gt Thermos
19. tats 1 Click an image above the video to view live video from each camera 2 To take a Snapshot with the currently selected camera click Take Picture 3 To take a video clip about 15 seconds with the currently selected camera click Take Video Clip 4 To delete snapshots or video clips select one or more check boxes and click the trash can The current temperature appears in the middle of the screen The unit of measure button on the right indicates whether the temperature is displayed in Fahrenheit or Celsius 2 You can click the unit of measure button to toggle the display between Fahrenheit or Celsius 3 On the left side of the screen you can click Cool Heat or Off to set the mode 4 You can click Fan to turn on the fan continuously regardless of whether the heat or air conditioning is active Click Fan again to change it back to Auto so the fan comes on only when the heat or air conditioning is active 5 You can click Hold to maintain the mode and temperature settings and ignore any programming Viewl ng Ca ptu red Images configured on the thermostat device To view captured images 1 Select Cameras gt Saved Pictures and Videos on the toolbar The Saved Pictures screen is displayed listing the pictures captured manually and automatically during alarm events Managing Lights the manual or automatic session Manage Laita on the Main screen To manag
20. ttings Here you can e Turn on Settings to maintain the Heat Cool Off mode and temperature you have Set for the device from the iPhone app or Subscriber Portal and nu pA w ignore any other programming configured directly Fan Auto Maria ami on the thermostat device 27 QUESTIONS customer comcast com HomeSecurity 28 CT1440_HomeS2_Manual_BR_WIP indd 27 28 11 18 11 2 58 PM Browser Requirements The Subscriber Portal supports the following browsers e Internet Explorer 7 0 or later e Mozilla Firefox 3 6 or later Notes Adobe Flash is required 29 QUESTIONS customer comcast com HomeSecurity 30 CT1440_HomeS2_Manual_BR_WIP indd 29 30 11 18 11 2 58 PM Copyright 2011 iControl Networks Inc All rights reserved iControl iControl Networks Powered by iControl and the iControl logos are trademarks of iControl Networks CT1 440_HomeS2_Manual_BR_WIP indd 1 11 18 11 2 58 PM
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