2014 Software Global Client Conference
Contents
1. Pim IB tt ia E T BE BES EIE ES ete BERENEEE BEEREEBSRIBISIU 2 GEN TR BEEBE ETE EE IE 8 BEBBEREHSERHBEBZE CIE ES EN ou M BERURSESESESER an eee erd erd er ee sis SS rig Se i EL YN Wns m T a i c i mil Le E NE E gt m ET pub d a E Glob Ui mt en M ue Lam T y ae te 1 rm r by Schneider Electric onfe I e ga ie LN imSc r Y Si by Schneider Electric Avant by Schneider Electric A fun Duc AM e a L al LE B 9 5 723 Wat Soe OASyS DNA Citect Ampla GAME Troubleshooting Intela rac re gt 99 Session 1 TT AE a 8 antis Simscl Brad Jones l Kevin Michael Ampla a OASyS DNA Mobile App Please take a moment Check into Session by e Select Detailed Schedule e Select the specific session e Click on Check in Take Session Survey by e Select Detailed Schedule e Select the specific session e Scroll Down to Survey and Provide Feedback Avantis 2014 Software Global Client Conference by Schneider Electric Troubleshooting Intela rac Agenda e ArchestrA Logger e Mobile Intela Trac Heading Error Messages Logging Log Flags e Transfer Errors e Filtering e Peripheral Troubleshooting e Remote Connecting e Common Solutions e Exporting Log Files e IntelaTrac M2. e Exporting Messages B gr Menu AppData ontacts Desktop Downloads Dropbox Action Messages Export he Export only messages matching the current filter Export in the background 2014 Software Global Client Conference IntelaTrac Management Center e Database Connection Errors Fatal Error System Data Sd Chenit Sdi vceplion A network related or instance specific error occurred while establishing a connection to SOL Server The server was nat found or was not accessible Verify that the instance name is correct and that SQL Server is configured to allow remate connections provider Named Pipes Provider error 40 Could not open a connection to SQL Server at System Datz SaiClient SgiConnection Open at 2014 Software Global Client Conference sat Config file Database connection section lt Seryver gt lt Name gt DBS3erver lt Name gt lt HostName gt DBServer lt HostName gt lt DatabaseName gt Database lt DatabaseName gt HostType 50L HostType EncryptedData Type http www w3 o0rg 2001 04 xmlenc Element xmlns http www w3 o0rg 2001 04 xmlenc EncryptionMethod Algorithm http www w3 o0rgq 2001 04 xmlencfkaes256 cbc gt xCipherData CipherValue JtuAi43e125FYsFD7BJZ6bHNii74EtGIMJHQS5R oN44cgNbdDcFUBwJupq3Btfms5 c CipherValue CipherData lt EncryptedData gt EncryptedData Type http www w3 o0rg 2001 04 xmlenc Element xmlns http www
3. SAT Scheduling An unhandled exception occurred in the Schedule ServiceThere wa 1430 29 2014 3 10 02 PM 24 Error SAT Scheduling An unhandled exception occurred in the Schedule ServiceThere wa CW S e nN te nN Ce S O a 7 29 2014 3 10 02 PM SAT DTS Service There was an error in BeginTransaction in manager codeCould not i h e d et a S 7 29 2014 3 10 02 8 860 SAT Scheduling Service There was an error in BeginTransaction in manager codeCould not y Attempt 2 Service Failed to start windows serviceThere was an There was an error updating the Schedule Service s status There v Error starting AttemServiceName 2 of 30 System Exception 1 S S 199 2 10 10 07 DN 72 Iz 29 2014 3 10 02PM 1728 ng Serv There was an error in BeginTransaction in manager codeCould not Error in GetLastResponseTime method There was an error in Begi There was an error in BeginTransaction in manager codeCould not There was an error in BeginTransaction in manager code ng Serv An unhandled exception occurred in the Schedule ServiceThere wa Could not open database connection si g Serv An unhandled exception occurred in the Schedule ServiceThere wa at SAT DbPersistence Connection Base BaseDatabaseConnection Open in c A tsbuild IntelaTrac 4 3SP2_QA Sources Mobile SAT SAT Common Core DbPersistence Connection Base BaseDatabaseConnection cs line 437 at SAT DbPersistence Connection Base BaseDatabaseConnection GetDataT ypesLook u
4. anagement Center e Common Issues and Solutions y Electric 2014 Software Global Client Conference by Schneider Ele ArchestrA Logger H CA Administration System Configuration a Security Manager EN External Servers KJ System Status 9 iDTS Configuration Confi gurable system logging for troubleshooting J Android SDK Tools g SMC som e di Apropos Version 6 6 0 di ArchestrA oo System Management Console AT amp T Connect a El Log Viewer Avaya one X Communicator g PG E Local di Core Temp En Ci Opened Log Files File Action View Help e s s El X B lI il ArchestrA System Management Consi 4 Back 2014 Software Global Client Conference by Schneider Electric ArchestrA Logger Viewing Error Messages 1422 29 2 3 10 02 PM 82 1860 Error AT Scheduling Servic There was an error in BeginTransaction in manager codeCould not S 1423 29 2 3 10 02 PM 2 1860 Error AT Scheduling Servic There was an error updating the Schedule Service s status There v Key pa rt of e rrO r qu 1425 29 2014 3 10 02 PM 82 Error AT Scheduling Serv There was an error in BeginTransaction in manager codeCould not 1426 29 2014 3 10 02 PM 82 Error AT Scheduling Error in GetLastResponseTime method There was an error in Begi m ess ag e n fi rst 1428 29 2014 3 10 02 PM 32 Error SAT Scheduling Serv There was an error in BeginTransaction in manager codeCould not 1429 7 29 2014 3 10 02 PM 24 Error
5. la Irac e Peripheral Troubleshooting e Do you have a trigger key set e Is Peripheral configured in Search Input Device Settings e Is Bluetooth on e Restart both Devices e Pair devices in Windows Mobile Refer to your devices user manual for how to pair Bluetooth devices 2014 Software Global Client Conference ts Mobile IntelaTrac ge d 12 55 ram 0T Raynger MX4 w BT 5 by Schneider Electric Mobile IntelaTrac Common Mobile IntelaTrac Fixes e Warm Boot Start with this to resolve most errors in Mobile Intela Trac Hold down power button until device reboots e Replace mobile database with blank database Intelatrac SDF e Remove battery press soft button in back replace battery This should be the second option tried when attempting to clear errors e Clean boot and re load Intela Trac Last resort when attempting to clear an error Yonago 2014 Software Global Client Conference Technical Support Information e From the IntelaTrac System Installation Guide e Wonderware Technical Support offers a variety of support options to answer any questions on Wonderware products and their implementation e Before you contact Technical Support refer to the relevant section s in the installation guide for a possible solution to the problem You could also run the Database Integrity report from the Intela lracUpgradeReport utility e f you need to contact technical support for hel
6. ldSize gt lt DynamicScopeContext gt 2 lt DynamicScopeContext gt lt InstanceContext gt 0 lt InstanceContext gt lt NextGenServerPort gt 0 lt NextGenServerPort gt lt DebugRepeats i lt DebugRepeats gt XferS5ettingsS5ection lt XferThresholdSection gt lt BatteryStatus gt False lt BatteryStatus gt lt BatteryWarnLevel gt 30 lt BatteryWarnLevel gt lt BatteryMinLevel gt 20 BatteryMinLevel gt lt NetworkStatus gt False lt NetworkStatus gt lt NetworkWarnLevel gt 50 lt NetworkWarnLevel gt lt NetworkMinLevel gt 30 lt NetworkMinLevel gt lt DynamicScopeContext gt 2 lt DynamicScopeContext gt lt InstanceContext gt 0 lt InstanceContext gt XferThresholdSection gt by Schneider Electric Mobile Intela Irac e ransfer Issues cont e Failed to resolve host name Intela I rac cannot connect to sync server either device has no connection or sync server is offline In rare cases a DNS server error is cause and IP address can be used for sync server e SOCket Exception Verify the IntelaTrac Synchronization service is running sync service needs to be started on server Some cases sync port is not the same e Sync Error Download Failed to Complete can have many causes Need to check both Mobile Intela Trac logs and synchronization server logs One will have causing error other will say connection closed by remote host 2014 Software Global Client Conference h by Schneider Electric Mobile Inte
7. nt in c tehiiild intelaTrac 4 35P CYA Vni irre While V ATIS AT W nmmnn W nre 2014 Software Global Client Conference by Schneider Electric ArchestrA Logger Men u Els a jr gs Fanen Global Action Log Flags gt 83 Active Directory Sync DataConversion i aes IMC Haa SAP Asset Importer 5 om SAP Response List Importer ee SAP Work Order Request Debug logging for most Bieri Pee SAT DTS Service d etal Se el SAT Integrations ArchestrA Update Application Z 88 SAT Integrations OSI Update Application a SAT Integrations OSI Update Service Les H a SAT Integrations PHD Update Service En 82 SAT Scheduling Service bese 5 SAT Synchronization Service 2014 Software Global Client Conference Debug 2 amp f ImportTrace L B IntelaTracinfo Ll Bf Permission Editor mn sr ReflectionTrace 1 syncstats L Bf Timing 2 BF TimingInfo by Schneider Electric Archestra Logger e Filtering Toggle on off Launch Filter Filters menu 2014 Software Global Client Conference h by Schneider Electric Archestra Logger Remote Logger Viewing Computer Name vi Browse Menu Action Connect Remote eg ia ArchestrA System Management Consi d Log Viewer d Default Group El Local dre Tree for quick browsing of E Opened Log Files remote logger systems 2014 Software Global Client Conference by Schneider Electric Archestra Logger
8. p have the following information ready e he type and version of the operating system you are using eDetails of how to recreate the problem e The exact wording of the error messages you saw eAny relevant output listing from the Log Viewer or any other diagnostic applications eDetails of what you did to try to solve the problem s and your results elf known the Wonderware Technical Support case number assigned to your problem if this is an ongoing problem 2014 Software Global Client Conference h by Schneider Electric ze Dant vala e lat E e am i 1 a sd EN yx pr D al Ik you japa AUD EUXAPIOTH Se KOSZOT Schneider LP Electric 2014 Schneider Electric All Rights Reserved All trademarks are owned by Schneider Electric Industries SAS or its affiliated companies or their respective owners Ava ntis SimSci Wonderwa re
9. too much data being loaded into memory Assets are the largest contributor Reduce amount of procedures and other modules open Save procedure progress often Close IMC when done do not leave open e Auditor Plus Filters are empty config file is corrupted or one of the Auditor configs is missing Use the Reset to global defaults option to clear most of these errors Otherwise delete sat auditor contig from user directory Example C Users windowsusen AppData Roaming SA I Data 2014 Software Global Client Conference h by Schneider Electric Mobile Intela Irac e Workstation C Program Files x86 Wonderware lntela T rac Workstation Log e Mobile Device Device Program Files Wonderware Mobile Intelatrac Logs Workstation IntelaTrac Lj WorkstationDiagnostics WorkstationDiagnostics log 2014 02 07 Maximum No of Log Files D 10 by Schneider Electric 2014 Software Global Client Conference Mobile Intela Irac e Transfer Issues Mobile Sat config Transfer settings section Configuration Transfer Settings Syne Server For optimal transfer speeds Ensure that Use I hreadRequestManager is set to False Ensure that UseDataFile is set to True 2014 Software Global Client Conference lt XferSettingsSection gt lt ServerName gt kevin 64bitvm lt ServerName gt z5erverPort 5800z 5erverPort lt UseDataFile gt True lt UseDataFile gt lt DataThresholdSize gt 200000 lt DataThresho
10. w3 o0rg 2001 04 xmlenc EncryptionMethod Algorithm http www w3 0rq 2001 04 xmlenc fkaes256 cbc gt lt CipherData gt lt CipherValue gt JtuAi43e125FY sFDTBIZ6fEMwOLDnLIVG10d1z0L020a3 j bna4K0zTHpgtilHiNP lt CipherValue gt lt CipherData gt lt EncryptedData gt lt CommandTimeout InSecs gt 300 lt CommandTimeoutInSecs gt CacheRefreshInSecs 30 CacheRefreshInSecs lt Server gt DatabaseServers gt by Schneider Electric IntelaTrac Management Center oome windows are missing the OK button to confirm selection as pictured below from the Role Filter in schedule manager and procedure builder Role Filter Select the role s to view on the calendar Available Roles Name Test2 Show schedules assigned to individuals ectric 2014 Software Global Client Conference Intela Trac Management Center e Cause The Windows DPI settings are too high e Resolution DPI should be set to 96 DPI To change this To make the text on your screen larger or smaller Open Screen Resolution by clicking the Start button clicking Control Panel and then under Appearance and Personalization clicking Adjust screen resolution Choose the following Smaller 100 default This keeps text and other items at normal size Click Apply To see the change close all of your programs and then log off of Windows This change will take effect the next time you log on 2014 Soft
11. ware Global Client Conference by Schneider Electric IntelaTrac Management Center Calculations will not validate round data incorrectly formatted symptoms All calculations will not validate even though they previously were valid Round data has decimal in incorrect place Cause Regional settings List separator and comma separator do not match database settings by Schneider Electric 2014 Software Global Client Conference Intela Trac Management Center Resolution Change list separator and decimal separator to match E El database Open Region and Language by clicking the Start button clicking Control Panel clicking Clock Language and Region and then clicking Region and Language Click the Formats tab then click the Additional Settings button 2014 Software Global Client Conference 9 Customize Format Example Positive 123 456 789 00 Decimal symbol No of digits after decimal Digit grouping symbol Digit grouping Negative sign symbol Negative number format Display leading zeros List separator Measurement system Standard digits Use native digits Cli e the system default settings for numbers currency time and date yong by Schneider Electric Intela Trac Management Center e Other Common IntelaTrac Management Center IMC Errors e Out of Memory Exception Older versions and 32 bit versions of IMC can get this error Caused by
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