Setting up EXPLORER 500 with BGAN LaunchPad
Contents
1. A 1 pine Ja ean Ti Artar ii H Che a n LIT u 7 E fe Pee DYT a 1rd Ml z Ane O O O DYT s prde gme arr j Tard ab el j c From the drop down list select the service on which you want to set up call forwarding either Voice Data or Fax d Check Enable or Disable for each call forwarding option as required If you enable a call forwarding option enter the number of the telephone to which you want to forward the call in the text box alongside your selection If you check Divert if not answered enter the amount of time you want the phone to ring unanswered before the call is diverted in the Seconds unanswered text box e If required click on Current Values to display the current network settings for this service f Click on Apply to save the displayed configuration and select another Telephony settings tab click on Save to save the displayed configuration and exit the Telephony settings screen or click on Cancel to exit without saving Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 27 11 Setting up call barring You can bar selected types of outgoing or incoming call using the Call Barring options Before you can do this you must enter the PIN supplied by your Service Provider To select call barring options a Select BGAN services gt Telephony Settings or click on Advanced in the Phone window The Telephony Settings window is displayed b Select the C2. save the setting or click on Cancel to exit without saving 6 Selecting multi user or single user mode IP data connections operate differently depending on whether you are in Multi user mode or Single user mode If the terminal is operating in multi user mode and multiple users are connected to the Ethernet interface over a hub or switch all users share the standard or streaming IP data connection Only one session of BGAN LaunchPad is required Other users can open a dedicated connection if required e If the terminal is operating in single user mode and multiple users care connected to the Ethernet interface over an external router only one user can request a standard or streaming IP connection Dedicated connections are not supported To set the terminal to operate in multi user mode or single user mode a Select Terminal gt NAT Mode The following screen is displayed Configure NAT Modem Mode Choose mode of operation Ethernet O Single user b Select Multi user or Single user as required c Click on OK to save the settings or click on Cancel to exit without saving Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 21 T Making a Bluetooth connection Bluetooth and the EXPLORER 500 Built in antenna Bluetooth class 1 v1 2 Interface Also supports class 2 and class 3 peripherals if they support RSSI Received Signal Strength Indicator Cordless Telephone Profile CTP Service Discovery Ap
3. using USB A Bluetooth enabled computer with a supported profile if you intend to connect using Bluetooth Optionally a wireless router or wireless access point if you intend to use a wireless connection Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 3 3 1 3 2 Minimum system requirements for BGAN LaunchPad The following are the minimum hardware and software requirements for using BGAN LaunchPad to manage the EXPLORER 500 on your computer Hardware requirements You must have the following on your computer e Support for one of the following USB Bluetooth or Ethernet e Intel Pentium Ill CPU or equivalent e 100Mb of free hard disk space e 128Mb of RAM e CD ROM drive e Operating systems You must have one of the following operating systems on your computer e Microsoft Windows 2000 with SP4 e Microsoft Windows XP with SP2 e Linux Red Hat 9 KDE 3 1 10 Kernel Version 20 4 20 8 e Mac 10 x or Mac 9 2 or Mac 9 2 Installing BGAN LaunchPad To install BGAN LaunchPad on your computer a Insert the BGAN LaunchPad Installation CD into your computer s CD ROM drive b Follow the on screen instructions A step by step guide to the installation of BGAN LaunchPad is given in BGAN LaunchPad User Guide available for download from www inmarsat com support Installing the SIM card and battery To get the terminal ready for connection a Remove the battery and insert the SIM card provid
4. work without any further setup your computer must be configured Page 7 b Connect the other end of the cable to the LAN port on the EXPLORER 500 as shown below A message confirming the connection is displayed Tip Some corporate computers are configured with a static IP address If your computer has a static IP address you must go into the IP Properties option and change your computers settings to obtain an IP address automatically This is only necessary the first time you connect You can then change the IP settings to use a Static IP address if required IP addressing on the Explorer 500 e In normal operation the terminal uses its built in DHCP server to allocate IP addresses automatically If you want to manually set up IP addressing you can use the terminal s default range of IP addresses as shown below Terminal IP address 192 168 0 1 Default IP address 192 168 0 100 Subnet mask 255 255 255 0 If you use BGAN INMARSAT COM as your APN the default DNS addresses are 172 30 66 7 and 172 30 34 7 DNS If you use another APN your Distribution Partner supplies you with a DNS address for your APN e To test connectivity between your computer and the terminal ping 192 168 0 1 from your computer If a reply is received your computer is connected to the terminal e You have the choice of using the EXPLORER 500 in NAT mode or Modem mode e NAT mode multiple users can share a single data connection Each user is a
5. AN LP V 5 11 March 2010 doc Page 14 If the standard connection is open the words Disconnect Standard are displayed below the connection icon Note Ifthe standard connection is closed the words Connect Standard are displayed below the connection icon Click on the icon to open the standard connection You can now browse the Internet send and receive email and use other IP applications All traffic is transferred across the standard connection Opening a streaming data connection If you require a guaranteed data rate for your connection if for example the application is time critical you can connect using one of the three dedicated streaming connections at the following data rates e 32kbps streaming e 64kbps streaming e 128kbps streaming Each dedicated streaming class connection is charged by the length of time that the connection is live When you open a streaming connection the standard connection is closed Tip By default error correction also called network packet retransmission is switched on Inmarsat recommends that you turn error correction off for UDP IP connections as this feature is not required for this connection type Refer to the document BGAN and IP data connections for details To open a streaming connection a Select the Data tab in BGAN LaunchPad Data The following screen is displayed Connechon orina Qaa Diecon Comet Cont Shareiaecd I2 Seeing G resvi LE Steeri
6. Cancel to exit without saving 15 1 Overriding the Default Outgoing Voice Quality To override the default setting for a specific outgoing call do the following on the handset To use the Standard voice connection for the call dial 1 before the number To use the Premium voice connection for the call dial 2 before the number Example To make a call to Thrane amp Thrane in Denmark 45 39558800 forcing the connection to be Standard voice dial 1 0045 39558800 followed by if calling from an analogue phone or off hook key if calling from a Bluetooth handset Note This does not change the default voice quality but only the quality of the call in progress Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 32
7. D inmarsat Setting up EXPLORER 500 with BGAN LaunchPad Version 05 24 February 2010 inmarsat com bgan Whilst the information has been prepared by Inmarsat in good faith and all reasonable efforts have been made to ensure its accuracy Inmarsat makes no warranty or representation as to the accuracy completeness or fitness for purpose or use of the information Inmarsat shall not be liable for any loss or damage of any kind including indirect or consequential loss arising from use of the information and all warranties and conditions whether express or implied by statute common law or otherwise are hereby excluded to the extent permitted by English law INMARSAT is a trademark of the International Mobile Satellite Organisation Inmarsat LOGO is a trademark of Inmarsat IP Company Limited Both trademarks are licensed to Inmarsat Global Limited Inmarsat Global Limited 2007 All rights reserved The mobile satellite company Contents 1 Introduction 1 1 About this guide 1 2 Other sources of information 1 3 Upgrading software Getting Started 2 Introducing the terminal 2 1 Physical characteristics 2 2 Interfaces 2 3 Services 3 Setting up the terminal 3 1 Installing BGAN LaunchPad 3 2 Installing the SIM card and battery 3 3 Powering on and charging the battery 3 4 Obtaining a GPS fix 3 5 Connecting the terminal to your computer 3 6 Registering with the network Voice and Data Connections 4 Making voice
8. ace is off To turn the interface on a Using the terminal s display and keypad select SETTINGS gt INTERFACES b Select the PHONE FAX lt interface c Select ON 4 2 Making an IP Data Connection Pre requisites Before you can open an IP data connection ensure that you have done the following e Installed a provisioned SIM card supplied by your Service Provider The SIM card contains Access Control Point APN information therefore Inmarsat recommends that you do not change the APN after installing the SIM card e Connected your computer to the BGAN terminal using one of the terminal s interfaces e Pointed the terminal to obtain the maximum possible signal strength e Registered with the BGAN network You can make an IP data connection using any of these interfaces e USB e LAN in NAT mode or Modem mode e Bluetooth Opening a standard data connection By default when you first register with the BGAN network the terminal opens a standard IP data connection The standard connection is an always on best effort connection and is suitable for most basic data applications It is charged by the amount of data sent and received To check that the standard connection is open select the Data tab in BGAN LaunchPad Data The following screen is displayed Tonnec bom erin these Cormac Cont Cont Shared scl IF Sree Gel Greeny 22 Steerer Vina all Daba Corie bi Oa beirni a Setting up EXPLORER 500 with BG
9. all Barring tab The following window is displayed Talephany malling Tabia rnr g Farsar CA erie r O A rrr eee hee Taras side ordinal aca Poe ive hea ory 1ra kerrie a er ie ee Ge er tel Try ira beads 741 r ee ee c In the Telephone number drop down list select the service on which you want to set up call barring either Voice Data or Fax d In the Barring PIN text box enter the PIN supplied by your Service Provider You cannot set up call barring options unless you enter the correct PIN e Check any box if you want to activate a call barring service If you choose Cancel all call barring no other services are available to you You must uncheck this box again to have access to the other services f If required click on Current Values to display the current network settings for this service g Click on Apply to save the displayed configuration and select another Telephony settings tab click on Save to save the displayed configuration and exit the Telephony settings screen or click on Cancel to exit without saving Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 28 12 Setting up caller ID You can enable caller ID if you want to see the number of an incoming caller or allow a caller to see your number To set up caller ID a Select BGAN services gt Telephony Settings or click on Advanced in the Phone window The Telephony Settings window displays b Selec
10. at Web site Go to www inmarsat com support click on BGAN and then click on Software drivers Interfacing with the BGAN terminal You have three ways of interfacing with the BGAN terminal when using the EXPLORER 500 e BGAN LaunchPad Inmarsat s easy to use software interface that provides step by step instructions on connecting to the BGAN network and setting up satellite connections You can use BGAN LaunchPad to manage data connections send and receive text messages monitor telephone usage and upgrade software The interface can be installed on any computer connected to the terminal and accessed by double clicking on a desktop icon With BGAN LaunchPad you have access to all the latest customisation options and features of the BGAN service You can also update firmware automatically using BGAN LaunchPad Note If you use only the USB connection you must install the USB drivers before you can use BGAN LaunchPad e The terminal s LCD display and keypad the EXPLORER 500 has an LCD display and keypad for displaying status and for changing simple parameters For details refer to the EXPLORER 500 User Manual e The terminal s web interface the EXPLORER 500 has a built in web interface for easy configuration of the terminal and software upgrades The interface can be accessed directly from a computer connected to the terminal by entering the default IP address of 192 168 0 1 into a standard Internet browser For details ref
11. box for each interface or check both check boxes For example to set the phone fax interface to Premium check Premium on the Analogue row Up to seven Bluetooth handsets can be connected Remember to set the voice quality for each required handset d Click on Apply to save the settings and continue editing the Telephony Settings screen click on Save to save the settings and close the screen down or click on Cancel to exit without saving Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 31 15 Setting up outgoing call quality The phone connection can be either a Standard voice connection or a Premium voice connection In BGAN LaunchPad you can set up which type of connection to use as default when you make or receive a call from the phone fax interface or the Bluetooth interface To select the default voice quality for outgoing calls do the following in BGAN LaunchPad a Select BGAN Services gt Telephony Settings The Telephony Settings screen is displayed b Select the Outgoing Calls tab The following screen is displayed Talephany sal ling Fg Taran rine a a e Talhah Ae ad Pad a aay Habeas eM es Sealand ay Hals rad ne ee y c Check either Make outgoing calls using Standard Quality or Make outgoing calls using Premium Quality d Click on Apply to save the settings and continue editing the Telephony Settings screen click on Save to save the settings and close the screen down or click on
12. ce a Make sure the Bluetooth interface in the terminal is enabled the interface is enabled by default You can do this using one of the following methods e From the terminal s display and keypad From the display menu select SETTINGS gt INTERFACES select BLUETOOTH and make sure the interface is ON e From a Bluetooth enabled computer using BGAN LaunchPad You must be connected to the terminal via the LAN or USB interface From the BGAN LaunchPad main menu select Terminal gt Bluetooth Interface Settings to display the Configure Bluetooth Interface dialog box Make sure Enable is checked then click on OK Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 22 e From a Bluetooth enabled computer using the terminal s Web interface You must be connected to the terminal via the LAN interface or USB interface Type in 192 168 0 1 into a Web browser to display the Web interface For information on using the Web interface refer to the EXPLORER 500 User Manual b Enable your Bluetooth device and search for devices in range The terminal s default Device Name is EXPLORER 500 c Enter the terminal s passkey when prompted to pair with the terminal By default the passkey is the terminal s serial number which you can find on the label on the back of the terminal with the prefix S N When you have paired the device and the terminal the Bluetooth software automatically installs two Bluetooth modems on your com
13. data and text connections 4 1 Making an analogue handset or fax connection 4 2 Making an IP Data Connection 4 3 Sending or receiving a text message Configuring Terminal Interfaces Setting up the Ethernet interface 5 6 Selecting multi user or single user mode T Making a Bluetooth connection 8 Making an ISDN data connection ON oao KR BR WO NN NNN N 13 13 13 14 19 21 21 21 22 25 Telephony settings 9 10 11 12 13 14 15 Viewing telephone numbers Setting up call forwarding Setting up call barring Setting up caller ID Setting up call waiting Setting up incoming call quality Setting up outgoing call quality 15 1 Overriding the Default Outgoing Voice Quality 26 26 27 28 29 30 31 32 32 1 Introduction 1 1 About this guide This document introduces the EXPLORER 500 terminal and explains how to set up the terminal for use on the BGAN network register with the network and set up data voice and text connections It is intended for first time end users Distribution Partners Service Providers and anyone who wants to use the EXPLORER 500 to connect to the BGAN network and use network services A previous knowledge of satellite communications is useful but not essential The sections include e Introducing the terminal a brief overview of the physical features and interfaces of the terminal and the available services e Setting up the terminal includes installing the batte
14. dress and current status including pairing information a Discovered Blue Tooth Devices Friendly Mame Device Address Pocket PC 00 05 4E 00 00 13 i Laptop Mumber One 00 10 CE 24 DF 76 In Range Mot Paired d If required either Pair a device by right clicking on an unpaired device and selecting Pair Enter the passkey when prompted or e Unpair a device by right clicking on a paired device and selecting Un pair e Click on OK to save the configured settings or click on Cancel to exit without saving When you have paired the device and the terminal the Bluetooth software automatically installs two Bluetooth modems on your computer one for BGAN LaunchPad and one for dial up networking f BGAN LaunchPad automatically detects the Bluetooth connection and you can use your device to access Bluetooth services You cannot make a local call between two Bluetooth handsets using the EXPLORER 500 You can make a local call from a Bluetooth handset to an analogue phone or from an analogue phone to a Bluetooth handset You can look up the local Bluetooth phone numbers using the terminal s display and keypad To do this select PROPERTIES gt BLUETOOTH DEVICES gt DISPLAY from the terminal s display The list shows all accepted Bluetooth devices with local number and Bluetooth name Tip If you want to open an IP data connection over Bluetooth using BGAN LaunchPad you must un pair from all other devices so that you
15. e at HORER or Saar Ti rd IHE The Standard and Win Media connections are both open All traffic other than Win Media data continues to use the standard connection You can open up to 10 dedicated streaming connections in addition to your default connection LAN IP data connections in NAT mode and Modem mode IP data connections operate differently depending on whether you are in NAT mode or Modem mode e If the terminal is operating in NAT mode and multiple users are connected to the Ethernet interface over a hub or switch all users share the standard or streaming IP data connection Only one session of BGAN LaunchPad is required Other users can open a dedicated connection if required e If the terminal is operating in Modem mode and multiple users are connected to the Ethernet interface over an external router only one user can request a standard or streaming IP connection Dedicated connections are not supported If you can t make a data connection If you can t open a data connection check that the default Access Point Name APN is set correctly The APN is stored on your SIM and must be configured as the access point for each of your data connections for the data connection to open successfully Tip If you want to open a dedicated streaming connection the APN of the dedicated streaming connection must be the same as that of the standard or streaming connection already open To check the default APN is s
16. e a pre configured standard or streaming connection open before you can open a dedicated streaming connection This is because each dedicated streaming connection creates a virtual IP data connection which shares the IP address of the pre configured standard or streaming connection For details on configuring dedicated streaming connections refer to the document BGAN LaunchPad User Guide available for download from www inmarsat com support Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 16 To open a dedicated streaming connection a Select the Data tab in BGAN LaunchPad Data In this scenario you have set up a dedicated streaming connection for Win Media The Standard connection is currently open Trey Terl Sirr D Eie il Wri pr ia LS Tewe Ae T aoaaa Select the required dedicated streaming connection for example Win Media The following following message is displayed asking you to confirm that you want to open a dedicated connection in addition to your current connection Dedicated confirmation Message You have requested a dedicated connection This will be opened in addition to your existing Connection The connection will be charged by time rather than volume Lok Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 17 c Click on OK The new data connection opens and the following screen is displayed CorTecon Oar ono E Terr ar u i Temes a Lo pe
17. e in the pointing process By default BGAN LaunchPad opens a standard IP data connection after successful registration The status zone reads Standard Data Connection Open Ready for Phone Text and Data Tip You can make or receive phone calls or send and receive a text message even if you do not have an IP data connection Using BGAN LaunchPad during pointing and registration Note the following about BGAN LaunchPad during pointing and registration e During pointing the location shown on the coverage map is based on your previous location The coverage map displays your current position only after you exit pointing and register with the network e During pointing signal strength information is provided by the satellite s global beam Once you have registered the signal strength is provided by the satellite s regional beam Therefore the signal strength bar shown in BGAN LaunchPad may change after registration Once you have opened a data connection signal strength is provided by the spot beam e To check the actual signal strength select Help gt Diagnostic Report in BGAN LaunchPad The actual signal strength is given in the dialog box that is displayed Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc mer Page 11 Automatic mode The EXPLORER 500 offers the following automatic features By default the terminal automatically opens a data connection after you register with the network However there is a mini
18. ed by your Service Provider into the SIM slot with the gold contacts facing towards the back of the terminal as shown below b Press the SIM card gently until it clicks into place c Slide the lock to close the SIM slot Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 4 3 3 d Take the battery and position it as shown below e Press gently until it snaps into place Powering on and charging the battery To power on the terminal using the power adapter with the terminal switched off a Insert the power adapter output connector to the DC power input jack on the back of the terminal as shown below b Insert the plug end into any AC outlet between 100 and 240 VAC Note The battery charges automatically whenever the terminal is connected to the power source To ensure accurate information on battery capacity Thrane amp Thrane recommends that you fully charge then fully discharge the battery until the terminal closes down automatically and finally charge the battery again before using the terminal for the first time The terminal can be used during the discharging process but the remaining battery capacity may not be displayed accurately in the BGAN LaunchPad status bar Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 5 3 4 Obtaining a GPS fix Note You must install a SIM card before you can obtain a GPS fix The BGAN network requires a valid GPS fix to successfully register you
19. er to the EXPLORER 500 User Manual Inmarsat recommends that only one interface be used to ensure that settings and configurations are not overwritten This guide assumes use of BGAN LaunchPad Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 9 3 6 Registering with the network Establishing a connection and registering successfully with the network requires careful orientation of the terminal towards the satellite a process called pointing Accurate and precise pointing is important because a badly pointed antenna can reduce the data rate achievable over the network or even restrict access to services When pointing is complete you can register the terminal with the BGAN network Use BGAN LaunchPad to step through the process of pointing the terminal and registering with the network In addition you can use the BGAN terminal s display and keypad to point the terminal To use BGAN LaunchPad to point the terminal a Open BGAN LaunchPad by clicking on the BGAN LaunchPad icon on your desktop Bah LaunchPad The following screen is displayed CR IGAH LaunchPad 4 00 Ceres bed Eo Septal arah Eph i In painting reda To oom Crane PEARL phh sua Chee i LeveL Br By ys es The status bar displays the message In Pointing Mode Note The coverage map and Welcome to BGAN area are provided to assist you in pointing but the location shown may not correspond to your GPS fix This does not affect
20. et correctly a Select BGAN Services gt LaunchPad APN Options The APN Configuration screen is displayed APN Configuration Defined APN Select APH BGAN INMARSAT COM Make defaut Current detaut APN BSAMINMARSAT Chi Fetch from SIM Apply b Verify that the Current Default APN text box contains the correct APN If not either e Click on Fetch from SIM or Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 18 e Select the required APN from the Select APN drop down list and click on Make default To check that the APN for a specific data connection is set to the default a Select the Data tab in BGAN LaunchPad E Ins a Connec bon coring ct CATE Conrrect EA Shree LD Saeni View all Data Corimec thors On baii al Right click on the connection you want to verify and select Edit The Primary Connection screen is displayed Pirmus Coetiva tuo fo pe nn tye leo et a See Pe bees Ses aot 3 ac kT ik 23 ree Boe OH a O ANE Otek ak ed ENa F ij 440 Ce tele H ea Oo ote T SSeS ToS OS Ba Seas l 48 41 ocHRS 8 ljk ca JAAIHiH aoe oe Sap H nn l le lhe IA b Verify the APN displayed in the Select APN field If it is not correct select the required APN from the drop down list and click on OK Tip Some Distribution Partners assign usernames and passwords to the APN You may need to enter these when accessing or changing APN details Sendi
21. ice e Click on Apply to save the displayed configuration and select another Telephony settings tab click on Save to save the displayed configuration and exit the Telephony settings screen or click on Cancel to exit without saving Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 30 14 Setting up incoming call quality Premium voice and Standard voice have separate phone numbers This way a person calling a phone connected to the BGAN terminal can select whether to use Premium or Standard voice simply by using one of the two phone numbers To view the phone numbers for Standard voice and Premium voice select PROPERTIES gt MOBILE NUMBERS in the display menu system The numbers are listed under Mobile numbers You can also set the default call quality for the analogue interface and each Bluetooth interface using the Incoming Calls tab To select the default voice quality for incoming calls do the following in BGAN LaunchPad a Select BGAN Services gt Telephony Settings or click on Advanced in the Phone window The Telephony Settings window displays b Select the Incoming Calls tab The following window is displayed Talephany sal lings Takta rn r a preg i Tig r O ee Ear rag i gde rg r Tabga Ae a bea dey 3 redd n melar Frer dr 14 I I l I hT I Tr gt gt I hT hT Td 5 hT r Tai wa c Check the Standard or Premium check
22. in the latest terminal firmware select Update gt Versions and Availability from BGAN LaunchPad or go to the Thrane amp Thrane web site at www thrane com Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 1 2 1 2 2 2 3 Introducing the terminal This section introduces the physical characteristics interfaces and services available on the Thrane amp Thrane EXPLORER 500 also referred to as the terminal throughout this document Physical characteristics Item Manufacturer Physical dimensions Weight including battery External power Battery life Ingress protection Interfaces Interface LAN 10 100BASE T USB v1 1 Phone fax RJ11 Bluetooth v1 2 Services Services Standard IP data Streaming IP data Phone fax ISDN data Text Specification Thrane amp Thrane Approx 218 mm x 216 mm x 52 mm 8 6 in x 8 5in x 2in lt 1 4 kg 3 1 Ibs 10 16 Volts DC 100 240 Volts AC 47 63Hz Standard call 3 hrs Premium voice 1 hr 30 mins Download streaming 128kbps 3 hrs 30 mins Upload streaming 128kbps 2 hrs 15 mins IP 54 Equipment needed IP data device LAN enabled IP data device USB enabled or ISDN data device USB enabled RJ11 handset G3 fax machine Bluetooth handset or Bluetooth data device Specification Up to 464 448kbps send and receive 32kbps 64kbps 128kbps symmetrical Standard 4kbps or Premium 3 1kHz 64kbps over an ISDN channe
23. l Via USB To other BGAN terminals or cellular mobile phones From other BGAN terminals and some mobile phones depending on service provider Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 2 3 Setting up the terminal This section explains how to set up the EXPLORER 500 terminal and connect to the BGAN network The steps described are a b C f Installing BGAN LaunchPad on your computer Installing the SIM card and battery Obtaining power and charge the battery Obtaining a GPS fix Connecting the terminal to your computer Inmarsat recommends that when first setting up you use either e the LAN interface or e the USB interface If you use USB you must first install the supplied drivers Pointing the terminal and registering with the BGAN network Pre requisites Before you start make sure that you have The BGAN terminal The rechargeable battery supplied with the terminal A USIM card supplied by your Service Provider The Ethernet cable supplied with the terminal or the USB cable mounted with a Mini B connector supplied with the terminal depending on how you want to connect the terminal to your computer The BGAN LaunchPad installation CD supplied with the terminal Make sure that the PC or Mac has the minimum system requirements for BGAN LaunchPad refer to page 4 for details The USB drivers supplied on your installation CD if you intend to connect to your computer
24. l Positioning System GPS uses 24 orbital satellites to fix the position of the terminal anywhere on the globe In normal operation a GPS receiver such as that built in to the Terminal needs to be able to receive signals from at least three satellites so that it can then calculate latitude a longitude and an altitude this position fix is referred to as a 3 dimensional or 3 D fix If only two GPS satellites can be seen by the GPS receiver then the last available altitude measurement is assumed and the GPS receiver calculates a position fix based on latitude and longitude only This simpler position fix is referred to as a 2 dimensional or 2 D fix and is quicker and easier to obtain than a 3 D fix but may be less accurate Note You can register with the BGAN network with a 2 D or a 3 D fix The GPS receiver may take between a few seconds and 20 minutes to obtain a GPS fix depending on how frequently the GPS receiver is being used The frequency of use determines the how quickly the GPS Terminal is able to start Hot start if the GPS receiver is being used frequently that is at least every two to six hours it is regularly updated with data from the GPS satellites and so only takes a short time to obtain a GPS fix after being switched on e Warm start if a GPS receiver has not been used for more than six hours then it will take longer to obtain a GPS fix perhaps up to 45 seconds e Cold start if the GPS receiver has no
25. llocated a private IP address from the terminal s pool of IP addresses e Modem mode intended for single users or for use with an external Router The computer or other hardware connected to the terminal is given a public IP address by the network e For details on how to set the terminal to NAT mode or Modem mode refer to the document Using BGAN LaunchPad on the EXPLORER 500 Refer to the Solutions Guide document BGAN and IP data connections for further details Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 8 Connecting over USB To connect the BGAN terminal to your computer using the USB port a Install the USB drivers from the supplied installation CD following the instructions provided Two USB drivers are installed creating two COM ports for the computer TipTo check if the installation was successful display the list of modems on your operating system refer to the documentation supplied with your operating system for details on how to do this Two ports called Thrane amp Thrane EXPLORER port 1 and Thrane amp Thrane EXPLORER port 2 should be displayed b Connect one end of the USB cable to the USB port of your computer c Connect the other end of the cable to the USB connector on the EXPLORER 500 as shown below A message confirming the connection is displayed Note USB drivers are provided with your BGAN terminal You can also download the latest USB drivers from the Inmars
26. mum charge for opening an IP data connection unless you are on a lease package and data may be transferred across the connection even if you are not actively using an application for example your computer may be receiving automatic updates If you do not want to incur these charges you can switch off the automatic connection feature using BGAN LaunchPad as follows a Select BGAN Services gt LaunchPad Automatic Connection The BGAN LaunchPad automatic connection window is displayed BGAN LaunchPad automatic connection Automatically open a standard Data connection after network registration b Uncheck Automatically open a standard Data connection after network registration and click on OK You can configure the terminal to automatically exit pointing and set up a data connection after power on This feature is disabled by default but you can enable it using the EXPLORER 500 Web interface Refer to the EXPLORER 500 User Manual for details Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 12 4 4 1 Voice and Data Connections Making voice data and text connections You can connect to the terminal using any of the following interfaces USB Phone Fax LAWN e USB for IP data connections or ISDN data connections e Phone fax for Standard 4kbps or Premium 3 1kHz voice connections e LAN for IP data connections If required you can connect the LAN port to a hub switch or router for multi u
27. network registration b BGAN LaunchPad suggests the recommended pointing angle and direction to correctly position the terminal Note Do not touch the antenna e Using the terminals built in compass rotate the terminal left or right until it points in the correct horizontal direction Known as the azimuth e Tilt the terminal slowly up or down until it points in the correct vertical direction Known as the elevation Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 10 c Monitor the signal strength on the status bar at at tat hdd a arate ARER T pees AAAA a geese S RA z Explorer In pointing mode To use TD aa 1 gg Inmarsat services please setup zii m a the BGAN terminal iy 100 y cps New Help gey I aa oe Se ee eee ee ee ee oe a n k ERANS r r i Y i y j y TEAN SE ee ee at KEFY Use this information and the signal strength reading on the terminal s display to further adjust the antenna position to obtain optimal signal strength Remember not to touch the antenna Note Ifthe signal strength is not sufficient registration may not be possible and the terminal may not be able to establish a data connection d When you have positioned the terminal to obtain the optimal signal strength you are ready to register with the network Click on Register with Network now Tip You can also register with the network by pressing the OK button on the terminal s keypad at any stag
28. ng Ve all Data Corecess Of baii iad Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 15 b Select the required streaming connection for example 64 Streaming The following message is displayed asking you to confirm that you want to close your current connection and open a new connection charged by time Closing confirmation Your existing data connection vill nov be closed The requested streaming class connection will be charged by time rather than volume c Click on OK The new data connection opens and the following screen is displayed LT ee all Ded a o r The Standard connection is closed and the 64 Streaming connection is open All traffic is transferred across the selected streaming connection Note If you subsequently want to close the streaming connection and open another streaming connection or reopen the standard connection repeat steps 1 to 3 Note If you want to close all connections click on the currently open connection Configuring a dedicated streaming connection GoQOQQ080 In addition to the default connections BGAN LaunchPad enables you to configure and open one or more dedicated streaming connections you can associate one of the icons shown above with a dedicated streaming connection These are assigned to specific applications for example Win Media to ensure that the connection for this application s data is not shared with any other application You must hav
29. ng or receiving a text message You can send text messages from a BGAN terminal to another BGAN terminal and from a BGAN terminal to a mobile phone You can also send a text messages from a mobile phone to a BGAN terminal but only on those networks with which Inmarsat has an agreement To access text features select the Text tab in BGAN LaunchPad eS e a a T oS Taxt oo th BGAN LP V 5 11 March 2010 doc Page 19 i h 4 j A p J j a a Se The following screen is displayed A Text File Settings Help Draft All GIBGANSIM_ T BGAN terminal Received Contacts Cal Search O 04 Rob 04 Cheng T 09 Anuradha l Number 5 09 Joern UT O6 Peter Mame Rob 123536 hl Es bd From Compose new message Count O60 Received Pj To Reply Refer to the document BGAN LaunchPad User Guide for details on using this screen Note LaunchPad advises you with a pop up message when a new text has been received Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 20 Configuring Terminal Interfaces 5 Setting up the Ethernet interface You can turn the Ethernet interface on or off To do this a Select Terminal gt Configure Ethernet The following screen is displayed Configure Ethernet On Off Ethernet port 1 Disable b Select Enable to enable the Ethernet interface or Disable to disable the interface c Click on OK to
30. nto the USB port on the terminal b Open the 64kbps UDI dial up networking connection and click on Dial to open the connection Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 25 Telephony settings You can use BGAN LaunchPad to set up phone settings such as call forwarding and call barring Each of the available options are described in the following sections 9 Viewing telephone numbers You can display the terminal s telephone numbers and ISDN numbers in BGAN LaunchPad if they have been supplied by your service provider To do this a Select BGAN services gt Telephony Settings or click on Advanced in the Phone window The Telephony Settings window is displayed b Select the Telephone numbers tab The following window is displayed Tal ep henry sal linga Tapie a Caves i ar a ie a r a n Tres dee Ad es eT ad et n The telephone numbers and ISDN numbers available to you are displayed in the Telephone numbers tab Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 26 10 Setting up call forwarding You can forward incoming calls to another phone using the Call Forwarding options To select call forwarding options a Select BGAN services gt Telephony Settings or click on Advanced in the Phone window The Telephony Settings window is displayed b Select the Call Forwarding tab The following window is displayed Telethon sell irma aat upar d Fa Paradies indie
31. plication Serial Port Profiles SPP Supported Profiles l i Dial up networking DUN LAN Access Profile LAP Headset Profile HSP Distance to device Maximum 100m outdoors e Your Bluetooth device must be paired with the terminal s built in Bluetooth modem before you can make Bluetooth calls or transmit Bluetooth data If you want to pair your device with the terminal the default device name is EXPLORER 500 and the default passkey is the terminal serial number The terminal s serial number is found on the label on the back of the terminal e You can use the terminal s in built Bluetooth modem to open a Bluetooth voice connection or a Bluetooth data connection To use a Bluetooth device with the BGAN terminal you first have to enable the Bluetooth interface in the terminal and in the device and then pair the device with the terminal To do this you can either e Search for the terminal from your Bluetooth enabled device using your device s Bluetooth software e Search for your Bluetooth enabled device from the terminal You can do this using BGAN LaunchPad Connecting from your device to the terminal The Bluetooth device must be placed within a maximum distance of 100m from the BGAN terminal Note that this is the absolute maximum distance the actual maximum distance may be shorter depending on the conditions To pair with the terminal and open a connection using the Bluetooth software on your Bluetooth devi
32. puter one for BGAN LaunchPad and one for dial up networking d Open BGAN LaunchPad BGAN LaunchPad automatically detects the Bluetooth connection and you can use your device to access Bluetooth services Tip If you want to open an IP data connection over Bluetooth using BGAN LaunchPad you must un pair from all other devices so that your computer is paired only with the BGAN terminal You can now open BGAN LaunchPad and access terminal services over BGAN LaunchPad Connecting from the terminal to your device The Bluetooth device must be placed within a maximum distance of 100m from the BGAN terminal Note that this is the absolute maximum distance the actual maximum distance may be shorter depending on the conditions To search for and pair with your Bluetooth enabled device from the terminal using BGAN LaunchPad a Select Terminal gt Bluetooth Interface Settings The Configure Bluetooth Interface dialog box is displayed Configure Bluetooth Interface General Bluetooth Access Enable Disable Device Name Explorer 500 Discoverability Mode Enable Disable b Ifthe Bluetooth interface is not enabled check Enable Note The Bluetooth device that you want to pair with must also be enabled Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 23 c Click on List Bluetooth Devices to list all Bluetooth devices within range A screen similar to the following is displayed giving the device ad
33. r BGAN terminal a Take the EXPLORER 500 outside open the stand so that the terminal antenna is facing upwards and place the unit on a flat surface with an unobstructed view of the sky The following diagram shows the location of the GPS antenna in the terminal b Switch the unit on using the power button on the left of the display The EXPLORER 500 automatically searches for a GPS fix when first powered on c You may be prompted to enter a PIN code Press C to cancel the PIN code prompt you do not need to enter a PIN code to obtain a GPS fix d Leave the terminal to acquire a GPS fix This may take a few minutes To check the terminal s GPS status enter the PROPERTIES gt GPS STATUS menu on the terminal s display panel e Ifthe terminal has a GPS fix and the position can be displayed the position is shown in the display in the format shown below e Ifthe terminal has a GPS fix but the position cannot be displayed the word ACQUIRED is displayed The position may not be displayed because it is not permitted in this location or because the terminal is not yet registered on the BGAN network However you can still use your terminal even if you cannot view the GPS fix location e If the terminal does not have a GPS fix the display shows almanac data which is a series of vertical bars giving the status of 16 GPS satellites Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 6 3 5 About GPS The Globa
34. r computer is paired only with the BGAN terminal You can now open BGAN LaunchPad and access terminal services across the Bluetooth connection If you can t make a Bluetooth data connection If you can t make a standard data connection over Bluetooth check the Dial up networking properties on your operating system to ensure that the Bluetooth standard modem is selected Refer to the documentation for your operating system for details Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 24 8 Making an ISDN data connection You can make an ISDN data connection using the USB interface of the EXPLORER 500 provided that it is included in your subscription Pre requisites To make an ISDN data connection using the USB port on the terminal ensure that you have done the following e Obtained a subscription for 64kbps UDI from your Service Provider e Obtained an ISP phone number user name and password from your Airtime Provider e Installed the USB drivers supplied with the terminal s installation CD or available for download from the Inmarsat Web site e Set up a Dial up networking connection as described in the documentation for your operating system When you are prompted for a phone number type in the ISP phone number supplied by your Airtime Provider When prompted for a user name and password type in the details supplied by your Airtime Provider To enable ISDN data communications a Plug the ISDN data equipment i
35. ry and SIM card connecting to a computer and registering with the network e Making voice data and text connections an explanation of how to make a voice call how to make IP data connections or an ISDN data connection how to set up and open Bluetooth connections and how to send and receive a text message e Configuring terminal interfaces how to set up the Ethernet interface and how to select single or multi user mode e Telephony settings includes viewing telephone numbers call barring and setting the quality for outgoing and incoming calls 1 2 Other sources of information e This is one of a series of PDF documents in the BGAN Solutions Guide The Solutions Guide is designed to help you make the most of your BGAN terminal Other documents in the series are available for download from www inmarsat com support Click on BGAN support then click on User guides This Web site also gives further information on the BGAN service including Industry solutions e For help in using BGAN LaunchPad refer to BGAN LaunchPad User Guide available for download from www inmarsat com support click on BGAN then click on LaunchPad guides e For further information on the EXPLORER 500 terminal refer to the EXPLORER 500 User Manual supplied in PDF format on the Thrane amp Thrane CD 1 3 Upgrading software e To download the latest USB drivers and BGAN LaunchPad software go to www inmarsat com bgan updates e To obta
36. ser connections e Bluetooth for Bluetooth voice or data connections If required you can connect to more than one interface simultaneously Making an analogue handset or fax connection Setting call quality You can choose to receive incoming or make outgoing calls using Standard or Premium voice quality Standard quality calls are made at 4kbps premium quality calls are made at 3 1kHz over a 64kbps ISDN channel If call quality is set to premium you can connect a G3 fax machine to the phone fax interface See Setting up incoming call quality on page 31 and Setting up outgoing call quality on page 32 Note Voice calls are charged by call duration and a 3 1kHz voice call is charged at a higher rate than a 4kbps voice call Refer to your Service Provider for details on call charges To connect a phone or fax to the terminals phone fax interface you need an analogue telephone cable with an RJ 11 connector Note If you are connecting a fax you must ensure that the voice quality is set to premium that is 3 1kHz Connect the cable to your phone or fax a Connect the other end of the cable to the phone fax connector on the BGAN terminal as shown below Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 13 b Check the connection by making a phone call or sending a fax If the connection fails check the display on the terminal If the analogue phone icon is not present in the display the interf
37. t been used for some time or is 300 km or more from where it was last used it can take between 10 and 20 minutes to obtain a valid position fix Following successful registration and providing the Terminal is left switched on and remains stationary the GPS is no longer needed Periodically the BGAN terminal contacts the BGAN network to inform the network that it is still switched on In addition the BGAN network periodically checks each terminal for activity and if there has been no traffic through the terminal and the terminal has not automatically contacted the BGAN network as described above then the terminal will be de registered from the network Connecting the terminal to your computer When you first connect the terminal to your computer Inmarsat recommends that you use either the LAN or USB interface Tip USB can operate over a distance of up to 5m with standard cables Ethernet can operate over a distance of up to 100m with standard Ethernet cables Connecting over LAN Note to obtain an IP address and DNS server address automatically To check that these settings are configured on your computer refer to the documentation for your operating system To connect the BGAN terminal to your computer using Ethernet a Connect the LAN cable to the LAN port of your computer A suitable cable is provided with the EXPLORER 500 Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc For the LAN interface to
38. t the Caller ID tab The following window is displayed Talepheany al ling FCs erris rir er Ae rae Comer mg add dae ed ce aed se A t eked yee Sherer sho pd ae is arr drag r c Check Allow Called Party to see your number if you want to allow the caller to see your number d Check Show alert with calling party number for incoming calls if you want to see the number of an incoming caller e If required click on Current Values to display the current network settings for this service f Click on Apply to save the displayed configuration and select another Telephony settings tab click on Save to save the displayed configuration and exit the Telephony settings screen or click on Cancel to exit without saving Setting up EXPLORER 500 with BGAN LP V 5 11 March 2010 doc Page 29 13 Setting up call waiting You can enable call waiting if you want to be notified that another caller is waiting which you are on a Call To set up call waiting a Select BGAN services gt Telephony Settings or click on Advanced in the Phone window The Telephony Settings window is displayed b Select the Call Waiting tab The following window is displayed Teal ea pa bees ray l ling Talat Ee Gari a Suara gt al p igr Tas al amar c Check Enable Call Waiting to activate call waiting or uncheck to turn call waiting off d If required click on Current Values to display the current network settings for this serv
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