EXP Guarantee US Limited Warranty CA Limited
Contents
1. Information request Demande de renseignements Please send me the following information free of charge and without obligation Check the items you are interested in Veuillez m envoyer les renseignements suivants titre gratuit et sans obligation Miele Limited Gren SS articles a vous D SE 161 Four Valley Drive ashing machines dryers rotary irons Laveuses s cheuses fers repasser rotatifs Vaughan ON L4K 4V8 Dishwashers Lave vaisselle Cooking appliances Appareils pour la cuisson Vacuum cleaners Aspirateurs Professional appliances for commercial use Appareils lectrom nagers professionnels pour l utilisation commerciale Certificat de garantie Type of appliance Serial No of appliance Type de l appareil No de l appareil The Miele product as designated above is of perfect quality and functional design Miele undertakes to rectify free of charge faults in material or production which are covered by the warranty Le mat riel MIELE d sign ci dessus est de premi re qualit et de construction prouv e Nous nous engageons garantir tout d faut de mat riel ou de fabrication dans le cadre des CONDITIONS DE GARANTIE Delivery Installation date Date d installation Livraison Day Month Year Delivered Installed by Livraison Installation par Dealer Signature Signature du d taillant Please retain this information for2. 2 The validity of any claim under the terms of this guarantee in respect of any defect covered by this guarantee is subject to an inspection of the parts concerned at the Miele factory 3 This guarantee will not cover any fault or defect caused by a Faulty installation viz the failure to observe the official installation instructions b Misuse of the appliance e g the use of unsuitable detergents or lack of maintenance c The deterioration of components subject to normal wear and tear such as V belts brake linings and rubber items etc d Damage caused as the result of handling during transit atmospheric conditions or from forces outside our control etc e Repairs or modifications carried out by firms other than authorised Miele Service Agents or dealers 4 Any other type of claim whatsoever whether in respect of nullification depreciation the replacement of the appliance financial recompense arising as the result of repairs carried out by a third party and claims in respect of damaged laundry are absolutely excluded 1 This guarantee is valid for 12 months The term commences from the date of delivery which must be entered on the guarantee card by the Miele Service Agent Replacements made under the terms of the guarantee do not alter the terms of the guarantee Terms of guarantee and notifications of claims 2 The user must notify all claims to either the Miele Service Agent or if the appliance was purchased d
3. a Appareils lectrom nagers aux fins d utilisation domestique normale et non commerciale Un 1 an pi ce et main d oeuvre Modules RemoteVision Veuillez vous reporter la Garantie restreinte Module RemoteVision Canada de Miele Garantie suppl mentaire de 5 et 10 ans sur les syst mes scell s de r frig ration la garantie sur le syst me scell de r frig ration couvre tous les compresseurs les condensateurs les vaporateurs et les d shydrateurs filtres d origine ainsi que le fluide frigorig ne et les tuyaux de raccordement d origine Garantie de cinq 5 ans Si une plainte concernant un mat riau d fectueux ou un d faut de fabrication li au syst me scell de r frig ration utilis dans les r frig rateurs les caves vin et les cong lateurs Miele est adress e Miele dans les cinq 5 ans suivant la date d achat de l appareil les d fauts du syst me scell de r frig ration couverts par la garantie seront r par s gratuitement pi ces et main d uvre comprises Garantie de dix 10 ans Si une plainte concernant les d fauts susmentionn s est adress e Miele partir de la sixi me 68 ann e et jusqu au dernier jour de la dixi me 108 ann e suivant la date d achat de l appareil la garantie couvrira le remplacement ou la r paration de tous les l ments du syst me scell de r frig ration pr sentant un d faut mat riel ou un d faut de fabrication couvert par
4. no such lawsuit may be initiated unless and until the dispute settlement procedures outlined in this Limited Warranty have been exhausted Any warranty claims shall be governed by the laws of the State of New Jersey and shall be subject exclusively to the jurisdiction of the courts located in Mercer County New Jersey If Miele prevails Miele shall be entitled to reimbursement of all costs and expenses including attorney s fees from the Miele Customer Special State Laws This Limited Warranty gives the Miele Customer specific legal rights In addition the Miele Customer may have other rights which may vary from state to state Extended Limited Warranty In addition to this Warranty Miele Residential Customers can purchase an extended limited warranty for their household appliances subject to the terms set forth on Miele s website For more information please visit Miele s website at http www mieleusa com LIMITED WARRANTY RESIDENTIAL APPLIANCES USA How To Obtain Warranty Service For The Miele Product If during the relevant warranty period the Miele Customer finds the Miele Product to be defective in material or workmanship and the failure is promptly and timely reported to Miele in accordance with this Limited Warranty an authorized Miele service agent Authorized Miele Service Agent shall be dispatched to determine whether the Miele Product is defective ana if the Miele Product is defective and covered by this Limited Warranty
5. shall if possible repair or make arrangements for the repair of the Miele Product at no cost to you This will include parts and labor Miele reserves the right to charge for exceptional shipping or transportation costs e g ferries plane trips or mileage in excess of 50 miles as appropriate To find your nearest service center for CM5xxx countertop coffee machines please call 888 277 5120 or visit our website at www mieleusa com For service under this Limited Warranty or for product information please contact Miele Technical Service at Techservice mieleusa com or by calling 800 999 1360 Effective Date June 1 2011 2011 Miele Inc LIMITED WARRANTY PROFESSIONAL COMMERCIAL APPLIANCES USA What Does This Warranty Cover Miele Inc a Delaware corporation hereinafter Miele warrants to the original purchaser the Miele Customer of the Miele product the Miele Product who purchased the appliance from a distributor dealer manufacturers representative or other seller who has been authorized by Miele Authorized Miele Dealer that this Miele Product including any of its original accessories is free of defects in material and workmanship subject to the terms and conditions set forth herein This Limited Warranty covers parts and labor except as set forth in this Limited Warranty Where Is This Limited Warranty Valid This Limited Warranty is only applicable if the Miele Product was installed in the United
6. REPLY PAID 381 FERNTREE GULLY VIC 3156 Telephone 03 9764 7100 Fax 03 9764 7129 www miele com au New Zealand Miele New Zealand Limited Unit L 10 20 Sylvia Park Road Mt Wellington 1060 Auckland New Zealand Telephone 0800 264 353 Fax 0800 463453 www miele co nz Germany Miele amp Cie KG Carl Miele StraBe 29 33332 G tersloh Tel 49 5241 89 0 Fax 49 5241 89 2090 www miele de 3711 M Nr 05 745 316 09
7. States of America U S or Puerto Rico by an installer authorized by Miele Authorized Miele Installer or if the Miele Product was marketed as a Miele Marine appliance and installed on board of a vessel before it left the U S or Puerto Rico What Is Required To Request Warranty Service Verification of the purchase date and of the authorized installation shall be required before warranty service is performed When Does The Limited Warranty Expire Professional Miele Products Used Exclusively For Household Personal Purposes One 1 Year or Two 2 Year Limited Warranty Any warranty claims for Professional Miele Products used for residential purposes must be received by Miele within one 1 year from the date of installation or eighteen 18 months from the date of purchase whichever is later If the Miele Product was properly installed and registered by an Authorized Miele Installer this Limited Warranty will be extended for an additional 1 year from the date of installation Professional Miele Products Used For Marine Mobile Or Aeronautical Purposes Six 6 Month Limited Warranty Any warranty claims for Miele Products used for marine mobile or aeronautical purposes must be received by Miele within six 6 months from the date of installation or one 1 year from the date of purchase whichever is later Professional Miele Products Used For Other Industrial or Commercial Purposes One 1 Year Limited Warranty Any war
8. the date of purchase this Warranty shall cover the replacement or repair of all parts of the Sealed Refrigeration System covered by the Warranty that is found to be defective in material or workmanship but shall not include labour Upon request such labour shall be provided by Miele and at the customary charge to the Miele Customer b Domestic appliances in commercial use Six 6 months for parts and labour c Vacuums in normal non commercial household use One 1 year upright and canister vacuums Parts and labour Two 2 years motor for S170 S189 upright units Parts and labour Seven 7 years Vortex M motor for canister and upright units except 170 189 upright units for which the motor warranty is two 2 years Parts and labour d Vacuums in commercial use Six 6 months for products used commercially Parts and labour One 1 year for motor for canister and upright models Parts and labour e Commercial appliances One 1 year Parts and labour 2 Commencement Date Warranty coverage begins on the date of purchase If a product under warranty is replaced by Miele the original warranty period is not extended but continues from the date of original purchase Warranty Preconditions w N Miele assumes warranty responsibility subject to the following preconditions having been fulfilled a You are the original purchaser and did not obtain the product through resale b The pr
9. vous devrez selon le choix de Miele assumer certains frais a soit les frais de d placement qu engage Miele pour se pr senter votre lieu de r sidence b soit les frais de d placement et d envoi de l appareil de votre lieu de r sidence au centre de services Miele autoris le plus pr s Miele Limit e Si ge social au Canada 161 Four Valley Drive Vaughan ON L4K 4V8 Canada T l phone 800 643 5381 905 660 9936 T l copieur 905 535 2290 www miele ca customercare miele ca professional miele ca questions commerciales Service la client le MieleCare Canada T l phone 800 565 6435 905 532 2272 T l copieur 905 532 2292 customercare miele ca questions g n rales et Service technique 16 Register online at www miele ca Inscrivez vous en ligne a www miele ca Warranty Card Customer Certificat de garantie Client Type of appliance Type de l appareil First Surname Nom de famille name Pr nom Serial No of appliance Street Rue No de l appareil City Ville Province Postal code Code postal Installation date Day Month Year Tel No No de t l phone Date d installation Jour Mois Ann e Deal om du d taillant er s Name Ema Customer Signature Signature du client Dealer s name and address Nom et adresse du d taillant
10. your records Veuillez sauvegarder cette information pour vos dossiers 19 POLIZA DE GARANTIA M xico Lo que cubre la garant a y por que periodo se extiende Miele S A de C V garantiza la compra original de este electrodom stico marca Miele que el comprador con domi cilio en los Estados Unidos Mexicanos haya realizado a un distribuidor autorizado tienda o a la empresa misma de a Cualquier defecto en sus materiales mano de obra y desempe o incluyendo todas las partes y o componentes autorizados Miele Esta garant a s lo aplica mientras el electrodom stico permanezca dentro del pa s y ser nula en cualquier otro pa s b El periodo de garant a para el electrodom stico sus accesorios partes y o componentes es de 2 a os a partir de la fecha de compra Los aparatos el ctricos y o electr nicos para usos comerciales quedan garantizados por 6 meses despu s de estos periodos la garant a ser nula Procedimiento para hacer efectiva la garant a Si este electrodom stico resulta defectuoso y se encuentra dentro del periodo de garant a el comprador deber a Presentar el electrodom stico defectuoso en el Centro de Servicio abajo indicado y presentar la Poliza de Garantia debidamente sellada por el establecimiento que lo vendi Esta garant a incluye los gastos de transportaci n del electrodom stico razonablemente erogados que deriven de su cumplimiento dentro de la red de servicio de Miele b Los establecimien
11. Miele EXP Guarantee US Limited Warranty CA Limited Warranty Garantie Limit e MX P liza de Garant a AU NZ Warranty M Nr 05 745 316 Guarantee Guarantee card Export 3 LIMITED WARRANTY RESIDENTIAL APPLIANCES USA 4 LIMITED WARRANTY PROFESSIONAL COMMERCIAL APPLIANCES USA 7 LIMITED WARRANTY VACUUM CLEANERS USA 9 Limited Warranty Canada 13 Garantie Limit e Canada 15 POLIZA DE GARANTIA M xico 20 Warranty Australia New Zealand 22 Guarantee Guarantee card Export Guarantee Export Countries without Miele subsidiaries L Conditions of Guarantee Miele amp Cie will guarantee equipment which 1 has been purchased from one of its authorised distributors or dealers or directly from the factory 2 has been installed by an authorised service agent in as far as necessary II Extent of guarantee 1 Miele amp Cie will replace free of charge FOB German seaport Free German delivery station border only excluding transportation cost to another destination and other cost such as customs duty labour cost etc On special request by Miele defective components resulting from poor workmanship subject to the above conditions are to be returned to the factory at the expense of the owner These components then automatically become the property of Miele amp Cie
12. ateriales y desempe o Miele cubrir el material y desempe o bajo los lineamientos de esta p liza de garant a sin costo para usted Fecha de entrega Fecha de instalaci n Comprado a TARJETA DE GARANTIA MX Miele Por favor complete esta informaci n y enviela a Miele via fax o e mail Nombre Direcci n Modelo No Producto N mero telef nico Nombre de la tienda distribuidor etc vendedor Ciudad Estado D a de instalaci n Firma del cliente No de serie de producto Warranty Card Australia New Zealand Please review the enclosed document carefully as it governs your purchase with Miele Australia Pty Ltd ACN 005 635 398 ABN 96 005 635 398 of 1 Gilbert Park Drive Knoxfield VIC 3180 and Miele New Zealand Limited IRD 98 463 631of Unit L 10 20 Sylvia Park Road Mt Wellington 1060 Auckland jointly referred to as Miele It sets out your rights and obligations with respect to your purchases including important limitations and exclusions WARRANTY Miele Products are subjected to rigorous testing and assessment as to their quality and fitness Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptab
13. cial incidental consequential or other damages whether based on breach of contract tort strict or product liability or any other legal theory Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation may not apply to you Special State Laws This Limited Warranty gives you specific legal rights you may have other rights which vary from state to state Service For service under this Limited Warranty or for information you may need about the product please contact Miele at the US address listed on the back of this booklet or visit us at http mieleusa com Authorized Miele Dealers To find an authorized Miele dealer in your area please visit our website http mieleusa com Effective Date October 14 2009 2009 Miele Inc WARRANTY INFORMATION Miele Model No Serial No of machine Miele warrants this product to be free from defects in material and workmanship As per our stated warranty Miele will cover material and labor under the warranty guidelines at no cost to you Delivery Date Installed Date Purchased from Retain this information for your records Introducing MieleCare MieleCare our Extended Service Contract program for residential appliances gives you the assurance of knowing that your appliance investment is covered by 5 years of worry free ownership MieleCare is the only Extended Service Contract in the industry that
14. ciones etc cuando dicho electrodom stico accesorios partes componentes refacciones etc no hayan sido comprados a alg n distribuidor tienda etc autorizado por Miele Cualquier compra de un electrodom stico accesorios partes componentes refacciones etc de cualquier otro origen distribuidor o tienda no autorizados ser bajo el propio riesgo del comprador Miele espec ficamente no se responsabiliza directa o indirectamente y desconoce cualquier da o incidental especial o consecuencial o cualquier otro tipo de da o derivado de cualquier incumplimiento agravio falta de responsabilidad o de cualquier otra teor a legal Leyes de los Estados Unidos Mexicanos Las limitaciones contendidas en la presente garant a limitada ser n v lidas en la medida en que lo permitan las leyes de los Estados Unidos Mexicanos Servicios Para mayor informaci n sobre cualquier aspecto relacionado con la presente garant a o con el electrodom stico amparado por la misma y para obtener partes componentes consumibles y accesorios favor de contactar a Miele S A de C V German Centre Local 0 4 2 Av Santa F 170 PB Col Lomas de Santa F C P 01210 M xico D F Tel 52 55 8503 9870 ext 106 108 Fax 52 55 8503 98 74 correo electr nico servicio miele com mx 20 TARJETA DE GARANTIA Miele Producto Modelo No N mero de serie del producto Miele garantiza este producto libre de defectos en m
15. ddress telephone contact or personal details only in accordance with Miele s Privacy Charter A copy of the Privacy Charter is available from Miele or www miele com au and www miele co nz Miele may disclose personal information to its related companies and to organisations which provide services including delivery services to Miele or which assist Miele in providing services including Repair Warranty services to its customers GOVERNING LAW This agreement is subject to the laws of the State of Victoria Australia or to the laws of New Zealand the parties submit to the exclusive jurisdictions of the Courts of these regions 23 Warranty Card Miele IMPORTANT DO NOT RETURN THIS PAGE TO MIELE For your reference please enter the particulars of your purchase below and retain with your purchase documentation Model no Serial no Date of purchase Store details Installed by 24 Warranty Registration AU NZ Miele Please return this card to Miele or register online at www miele com au or www miele co nz Model no Serial no of machine Please tick this box if you do not wish Miele to advise you of further products services and special offers el EE RS OS Title 10 S E S 00 E E C First name TESS A AAA E E E Surname E RS E ed Street address APPS AAA Suburb Town Postcode Date of purchase pease Me Mie eh EE Store detail
16. e or otherwise or damage to or destruction or loss of clothing or other textiles dishes china latware or other items placed in a Miele Product e Ordinary wear and tear e Consumable items such as water filter cartridges LIMITED WARRANTY PROFESSIONAL COMMERCIAL APPLIANCES USA e Vacuum cleaners e Miele Products covered by third party Extended Warranties which are sold separately by dealers distributors or other third parties Exclusion Of Other Warranties Any express or implied warranties with respect to the Miele Product are limited in their duration to the term of the Limited Warranty provided herein including without limitation any warranty of merchantability or fitness for a particular purpose Limitation Of Liability For Special Incidental Consequential Or Punitive Damages Miele specifically disclaims any and all liability whether directly or by way of indemnity for special incidental consequential punitive or exemplary loss or damage including as a result of damage to or destruction or loss of clothing or other textiles dishes china flatware parts glassware or other items placed in a Miele Product or other consequences of any defect in materials or workmanship including loss or damage to property personal injury or death whether based on breach of contract tort strict or product liability or any other legal theory Dispute Resolution If the Miele Customer is not satisfied with the warranty serv
17. e of Repair or Service Miele is not liable for delays due to sourcing of unusual Parts which are required or due to circumstances beyond the control of Miele Miele has a policy of assuring the availability of Spare Parts and Service for all Miele Products for a period of not less than five 5 years following the cessation of production of the applicable Product After this period availability of Spare Parts and Service will depend upon the particular Miele Product Please contact Miele for more details in relation to availability of Spare Parts and Service If a Product is located outside of Miele s service region additional fees such as travel and transportation charges may be applicable in respect of the Service or Repair details of which will be provided by Miele prior to any agreement being made in respect of a Service or Repair COMPLAINTS CUSTOMER CARE We take our customer service seriously and want to hear about any problems that you may have had or the level of service you have been provided To notify us of these issues please collect all the relevant information on your query and direct it to The Complaints Manager iele Australia Pty Ltd Gilbert Park Drive Knoxfield VIC 3180 Or e mail contact miele com au a The Complaints Manager iele New Zealand Limited Unit L 10 20 Sylvia Park Rd t Wellington Auckland 1060 PRIVACY Miele will collect and deal with the customer s personal information including name a
18. e relevant warranty period the Miele Customer finds the Miele Product to be defective in material or workmanship and the failure is promptly and timely reported to Miele in accordance with this Limited Warranty an authorized Miele service agent Authorized Miele Service Agent shall be dispatched to determine whether the Miele Product is defective ana if the Miele Product is defective and covered by this Limited Warranty shall if possible repair or make arrangements for the repair of the Miele Product at no cost to you This will include parts and labor Miele reserves the right to charge for exceptional shipping or transportation costs e g ferries plane trips or mileage in excess of 50 miles as appropriate For service under this Limited Warranty or for product information please contact Miele Technical Service at Techservice mieleusa com or by calling 800 999 1360 Effective Date July 1 2009 2011 Miele Inc LIMITED WARRANTY VACUUM CLEANERS USA What The Warranty Covers And For What Period The Coverage Extends Miele Inc hereinafter Miele warrants to the original purchaser of this product living in the United States of America who purchased their vacuum from a Miele authorized distributor or dealer a that this product including all of its Miele authorized parts is free of defects in material and workmanship b that this product if found to be defective within the stated warranty period will be repaired free of c
19. efects caused by or resulting from repairs service conversion or alterations to the Miele Product or any of its parts and accessories which have been performed by service centers or repairmen not authorized by iele damage or defects caused by negligence improper installation accident abuse misuse power interruptions power surges floods natural disasters or force majeure or improper maintenance of the Miele Product or its parts or accessories e Direct indirect or consequential damages losses or other costs and expenses resulting from any spoilage of any items stored in a Miele refrigeration system including refrigerators wine coolers and freezers whether they be ood medicine or otherwise or damage to or destruction or loss of clothing or other textiles dishes china latware or other items placed in a Miele Product e Ordinary wear and tear e Consumable items such as water filter cartridges e Vacuum cleaners e Miele Products covered by third party Extended Warranties which are sold separately by dealers distributors or other third parties e Freight or shipping charges for sending an appliance to a Miele Repair Center Exclusion Of Other Warranties Any express or implied warranties with respect to the Miele Product are limited in their duration to the term of the Limited Warranty provided herein including without limitation any warranty of merchantability or fitness for a particular purpose Limitation Of Liab
20. ele under this Warranty will be deemed to be the property of Miele This Miele Warranty will not apply if the Product is rendered faulty by a factor other than a defect in materials and workmanship Such factors include but are not limited to i damage through misuse neglect including failure to maintain service or use with proper care ii use for a purpose for which the product was not sold or designed iii in the case of domestic appliances and vacuum cleaners commercial use iv use or installation where applicable which is not in accordance with any specified instructions for use or installation v use or operation after a defect has occurred or been discovered vi damage through freight transportation or handling in transit other than when Miele is responsible vii damage through exposure to chemicals dusts residues excessive voltage heat atmospheric conditions or other forces or environmental factors i e vermin damage howsoever outside Miele s control viii repair modification or tampering with by the purchaser or any person other than Miele or an authorised Miele Service Agent or ix use of parts components or accessories which have not been supplied by or specifically approved by Miele including use of a dust bag other than genuine high performance Miele dust bag This Warranty does not apply to consumables such as batteries filters or globes The Miele Warranty provided under this clause is a transferab
21. guarantees repairs by a Miele Authorized Service Provider using genuine Miele parts Only genuine Miele parts installed by factory trained professionals can guarantee the safety reliability and longevity of your Miele appliance To learn more about MieleCare Extended Service Contracts please contact your appliance dealer or visit us online at http mieleusa com mielecare You can also register online or purchase a service contract at http mieleusa com warranty WARRANTY CARD Model No Serial No of machine In the State of California failure to complete and return this card does not diminish consumers warranty rights Name US Please complete this card and mail it to Miele Inc Miele EEE a 1 Address ELA EA O E E 0 A 0 E State Zip Phone number A Dealer name City E mail address required for RemoteVision services where available Installation Date Customer Signature Mo Day Year Information request Please send me the following information free of charge and without obligation Check the items you are interested in Miele washing machines tumble dryers and rotary irons Miele Dishwashers Miele Vacuum cleaners Miele Inc Miele Cooking appliances 9 Independence Way Miele Professional appliances Princeton NJ 08540 for Commercial use Disinfecting and cleaning in hospitals clinics and laboratories M
22. harge to the consumer both parts and labor by an authorized Miele service agent c The warranty period for vacuum cleaners and accessories excluding vacuum cleaner motors and vacuum cleaner casings body is one 1 year from the date of purchase d For vacuum cleaner casings body the warranty period will be as follows The structural integrity of the vacuum cleaner casing body will be covered for seven 7 years from the date of purchase against of defects in material and workmanship on the S2xxx S4xxx S5xxx S7xxx S160 product series e For vacuum cleaner motors the warranty period will be as follows Vacuum motors will be covered for seven 7 years from the date of purchase on the S2xxx S4xxx S5xxx S7xxx S160 product series Vacuum cleaners used for commercial purposes except for their motors will be warranted for a period of six 6 months from the date of purchase The motors of commercially used upright vacuums will be warranted for one 1 year and the motors of all other commercially used vacuum cleaners will be warranted for two 2 years Thereafter this Limited Warranty shall be null and void This warranty only applies while the product remains within the United States and shall be null and void in any other US territories possessions or foreign countries What Is Not Covered By This Warranty This warranty does not cover damage or defects caused by or resulting from repairs service or alterati
23. ice he or she must submit a claim in writing to Miele s Dispute Settlement Representative at Miele Inc 9 Independence Way Princeton N J 08540 The written notice must include the model and serial number of the Miele Product the Authorized Miele Dealer or seller from which the Miele Product was purchased the Authorized Miele Servicer Provider who performed the warranty service the purchase date a detailed description of the problem and the address at which the Miele Customer can be reached Miele is committed to review each such notice promptly and thoroughly and to respond to the Miele Customer in order to settle such dispute Any decision is not binding The Miele Customer is free initiate an action or proceeding however under federal law no such lawsuit may be initiated unless and until the dispute settlement procedures outlined in this Limited Warranty have been exhausted Any warranty claims shall be governed by the laws of the State of New Jersey and shall be subject exclusively to the jurisdiction of the courts located in Mercer County New Jersey If Miele prevails Miele shall be entitled to reimbursement of all costs and expenses including attorney s fees from the Miele Customer Special State Laws This Limited Warranty gives the Miele Customer specific legal rights In addition the Miele Customer may have other rights which may vary from state to state How To Obtain Warranty Service For The Miele Product If during th
24. ieleCare Extended Service Contract Limited Warranty Canada The following warranty conditions are valid in Canada only Miele Limited hereinafter Miele warrants to the original purchaser that this product including all of it s Miele authorized parts and accessories is free of defects in material and workmanship 1 Duration of Warranty This warranty is valid during the following time periods a Domestic appliances in normal non commercial household use One 1 year Parts and labour RemoteVision Modules Please refer to Miele s Limited Warranty RemoteVision Module Canada Additional 5 and 10 Year Limited Warranty on Sealed Refrigeration Systems The Warranty for the Sealed Refrigeration System includes all original compressors condensers evaporators driers the original refrigerant and the original connecting tubing Five 5 Year Warranty If a claim regarding a defect in material or workmanship relating to the Sealed Refrigeration Systems used in Miele Refrigerators Wine Coolers and Freezers is received by Miele within five 5 years from the date of purchase then any warranted failures of the Sealed Refrigeration System shall be repaired at no cost to you including parts 8 labour Ten 10 Year Warranty If a claim of such a defect is received at any time during the period starting from the sixth 6th year and ending on the last day of the tenth 10th year after
25. ility For Special Incidental Consequential Or Punitive Damages Miele specifically disclaims any and all liability whether directly or by way of indemnity for special incidental consequential punitive or exemplary loss or damage including as a result of food spoilage or damage to or destruction or loss of clothing or other textiles dishes china flatware or other items placed in a Miele Product or other consequences of any defect in materials or workmanship including loss or damage to property personal injury or death whether based on breach of contract tort strict or product liability or any other legal theory Dispute Resolution If the Miele Customer is not satisfied with the warranty service he or she must submit a claim in writing to Miele s Dispute Settlement Representative at Miele Inc 9 Independence Way Princeton N J 08540 The written notice must include the model and serial number of the Miele Product the Authorized Miele Dealer or seller from which the Miele Product was purchased the Authorized Miele Servicer Provider who performed the warranty service the purchase date a detailed description of the problem and the address at which the Miele Customer can be reached Miele is committed to review each such notice promptly and thoroughly and to respond to the Miele Customer in order to settle such dispute Any decision is not binding The Miele Customer is free initiate an action or proceeding however under federal law
26. irectly to the factory at G tersloh IV Miscellaneous Further claims for damage will not be accepted by Miele Model No Serial No of machine The Miele product as designated above is of perfect quality and functional design Miele undertakes to rectify free of charge faults in material or production which are covered by the guarantee Date of purchase Installed by Name of installation company stamp of company signature of retailer LIMITED WARRANTY RESIDENTIAL APPLIANCES USA What Does This Warranty Cover Miele Inc a Delaware corporation hereinafter Miele warrants to the original purchaser the Miele Customer of the Miele product the Miele Product who purchased the appliance from a distributor dealer manufacturers representative or other seller who has been authorized by Miele Authorized Miele Dealer that this Miele Product including any of its original accessories is free of defects in material and workmanship subject to the terms and conditions set forth herein This Limited Warranty covers parts and labor except as set forth in this Limited Warranty Where Is This Limited Warranty Valid This Limited Warranty is only applicable if the Miele Product was installed in the United States of America U S or Puerto Rico by an installer authorized by Miele Authorized Miele Installer or if the Miele Product is a Miele Marine appliance and was installed on board a vessel befo
27. la garantie except les frais de main d uvre Si le client en fait la demande Miele se chargera de la r paration ou du remplacement des pi ces mais aux frais du client b Appareils lectrom nagers aux fins d utilisation commerciale Six 6 mois pour pi ces et main d oeuvre c Aspirateurs destin s une utilisation domestique non commerciale dans des conditions normales Un 1 an pour les aspirateurs verticaux et les aspirateurs tra neaux pi ces et main d oeuvre Deux 2 ans pour le moteur des aspirateurs verticaux S170 S189 pi ces et main d oeuvre Sept 7 ans pour le moteur Vortex M des aspirateurs tra neaux except pour les mod les d aspirateurs verticaux S170 S189 dont le moteur est garanti deux 2 ans pi ces et main d oeuvre d Aspirateurs aux fins d utilisation commerciale Six 6 mois pour les produits utilisation commerciale Pi ce et main d oeuvre Un 1 an pour le moteur des aspirateurs verticaux et des aspirateurs traineaux Pi ces et main d oeuvre e Appareils commerciaux Un 1 an pi ces et main d oeuvre 2 Date d entr e en vigueur La garantie entre en vigueur la date de l achat En cas de remplacement par Miele d un produit couvert par une garantie la p riode de garantie initiale n est pas prolong e sa date d entr e en vigueur correspond la date de l achat initial 3 Conditions pr alables li es la garantie 8 1 Miele ass
28. le authorized service centre or technician 6 Ordinary Wear and Tear Ordinary wear and tear shall not be considered a defect in workmanship or materials Limitation of Liability N a Unless you purchase extended warranty coverage from Miele prior to the expiry of this warranty this warranty is the sole warranty offered by Miele to you Miele disclaims any and all other warranties to the fullest extent permitted by law whether express or implied including any warranty of merchantability or fitness for a particular except as provided herein 7 2 Your sole remedies under this warranty are those described herein Unless otherwise stated Miele s liability for actual damage from any cause whatsoever is limited to the amount paid by you for the product Miele disclaims any and all liability and consequential or other damage whether based on breach of contract tort including negligence product liability or any other legal theory In no event will either party be responsible for any lost profits or savings incidental damage or other economic damages 8 Special Provincial laws This warranty gives the purchaser specific legal rights The purchaser may also have other rights which may vary from Province to Province in Canada Some provinces do not allow limitation or exclusion of implied warranties therefore certain limitations and exclusions may not apply Customer Care co are For service under this warranty or for further informati
29. le quality and the failure does not amount to a major failure Warranties and conditions as to the merchantability and fitness for purpose of Miele Domestic Products are implied under consumer protection legislation in Australia and New Zealand The Warranty in this clause is independent of and does not exclude or limit any non excludable statutory warranties and conditions implied by such legislation In the case of Domestic Products Miele warrants that the product s will be free from defects in materials and workmanship for a period of 24 months from L the date of delivery or ii where applicable settlement of the development evidentiary documentation required or ii where applicable six months following the practical completion of any development In the case of Professional Products Miele warrants that the product s will be free from defects in materials and workmanship for a period of 12 months from i the date of delivery or ii where applicable settlement of the development evidentiary documentation required or ii where applicable six months following the practical completion of any development Miele does not make any further representation or warranties as to the merchantability of its Product range Miele reserves the right to inspect and test the Products for the purpose of determining the extent of any defect and the validity of any claim made under this Warranty All defective Parts and Products replaced by Mi
30. le right Customer must retain proof of purchase receipt in order to be eligible to make a Warranty Claim 22 Warranty Card Australia New Zealand HOW TO MAKE A WARRANTY CLAIM Conduct a basic check of the product i e to establish if it is appropriately connected It is also a good idea to check the Miele user manual If the problem persists follow our simple claims process 1 Notify Miele who will arrange Warranty Repair or Service call 1300 731 822 Australian residents 06 350 1350 New Zealand Residents or e mail Service vic miele com au Tasmanian residents should utilise this address Service qid miele com au Service nsw miele com au Service wa miele com au Service sa miele com au Northern Territory residents should utilise this address service nz miele co nz New Zealand residents 2 Provide and make available the Warranty card or a copy of the purchase receipt to show that the Warranty applies to the product at the date of the claim In the case of floor care Products i e Vacuum Cleaners please return the product to Miele or its nearest Chartered Agent or authorised Service Agent Please note that Miele may engage other persons or parties to assist it in fulfilling its obligations under this contract We always try to complete Repairs in the shortest amount of time possible SERVICE amp SPARE PARTS While Miele will use reasonable commercial endeavors to have all necessary Spare Parts available for the purpos
31. oduct was purchased from Miele or an authorized Miele dealer in Canada c If applicable the product was installed by a person designated by Miele as qualified to do so and in accordance with applicable installation instructions and d The product is located in Canada 3 2 Warranty claims will only be honoured provided that any failure to conform to this warranty is reported in writing and the product is returned together with proof of purchase date to Miele or to a Miele authorized dealer as applicable within the time period stated in Section 1 above 4 Extent of Warranty In the event of defect in material or workmanship occurring within the time period stated in I above Miele will repair or at its option replace within a reasonable period of time the product or any Miele authorized part or accessory discovered to be defective in workmanship or materials Defective products and parts become the property of Miele upon replacement 13 Limited Warranty Canada 5 Exclusions Warranty coverage excludes any product including its parts and accessories that a was not installed according to Miele s installation instruction b was damaged by negligence accident abuse misuse improper or abnormal usage maintenance or transportation c contains non authentic Miele accessories or replacement parts including filters dust bags and other non Miele products and d was repaired serviced altered or modified by someone other than a Mie
32. on please contact Miele at Miele Limited Toll free 1 800 565 6435 161 Four Valley Drive E mail customercare miele ca Vaughan Ontario Canada L4K 4V8 9 2 Service may require that the appliance be removed and taken by authorized Miele personnel to an authorized Miele Service Centre If service is requested by you in a remote geographical area as determined by Miele in its sole discretion from time to time you will at Miele s option be responsible for either a the travel expenses incurred by Miele to attend your premises or b the cost of removal and shipment of the appliance from your premises to the nearest authorized Miele Service Centre Miele Limited Headquarter and Showroom 161 Four Valley Drive Vaughan ON L4K 4V8 Canada Phone 800 643 5381 905 660 9936 Fax 905 535 2290 www miele ca customercare miele ca professional miele ca commercial enquiries MieleCare National Service Phone 800 565 6435 905 532 2272 Fax 905 532 2292 customercare miele ca general and technical enquiries 14 Garantie Limit e Canada Les conditions de la garantie suivante sont valides au Canada seulement Miele Limit e ci apr s nomm e Miele garantit l acheteur original que ce produit y compris tous ses accessoires et pi ces autoris s par Miele est libre de tout d faut de mat riel et de fabrication 1 Entr e en vigueur et dur e de la garantie Cette garantie est valide durant la p riode de temps suivante
33. ons to the product or any of its parts or accessories which have been performed by service centers or repairmen not authorized by Miele or damage or defects caused by negligence accident abuse misuse improper or abnormal usage or maintenance of the product its parts or accessories Ordinary wear and tear or cosmetic damage scuffs scratches gouges dents etc shall not be considered a defect in materials or workmanship Exclusion Of Other Warranties Except for the limited warranty provided herein Miele disclaims any and all other express warranties with respect to the product Any warranty of merchantability or fitness for a particular purpose is limited in its duration to the term of the limited warranty provided herein Some states do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you Limitation Of Liability For Special Incidental Or Consequential Damages Miele will assume no liability or other obligation with respect to any personal injury or property damage resulting from the use of a vacuum cleaner or its accessories replacement parts etc which has not been purchased from or serviced by an Authorized Miele Dealer Any purchaser who obtains a vacuum cleaner accessories replacement parts etc from someone other than an Authorized Miele dealer proceeds at their own risk Miele specifically disclaims any and all liability whether directly or by way of indemnity for spe
34. ranty claims for Professional Miele Products used for industrial commercial or other purposes not specifically listed above must be received by Miele within one 1 year from the date of installation or eighteen 18 months from the date of purchase whichever is later How To Register Miele Products may be registered online at http www mieleusa com warranty or by filling out a Limited Warranty Card and mailing it to Miele Inc 9 Independence Way Princeton N J 08540 What If Repair Is Impossible If Miele determines that the warranted repair of any Miele Product is impossible the Miele Product shall at Miele s discretion either be replaced or refunded What Is Not Covered By This Warranty This Limited Warranty does not cover e Damage or defects caused by or resulting from repairs service conversion or alterations to the Miele Product or any of its parts and accessories which have been performed by service centers or repairmen not authorized by Miele damage or defects caused by negligence improper installation accident abuse misuse power interruptions power surges floods natural disasters or force majeure or improper maintenance of the Miele Product or its parts or accessories e Direct indirect or consequential damages losses or other costs and expenses resulting from any spoilage of any items stored in a Miele refrigeration system including refrigerators wine coolers and freezers whether they be ood medicin
35. re it left the U S or Puerto Rico What Is Required To Request Warranty Service Verification of the purchase date and of the authorized installation shall be required before warranty service is performed When Does The Limited Warranty Expire Residential Miele Products Used Exclusively For Household Personal Purposes One 1 Year Limited Warranty Any warranty claims for residential Miele Products must be received by Miele within one 1 year from the date of purchase Residential Miele Products Not Used Exclusively For Household Purposes Used Commercially Or Used In Marine Mobile Or Aeronautical Applications Six 6 Month Limited Warranty Any warranty claims for Miele Products not used exclusively for household and personal use used commercially or used in a marine mobile or aeronautical application must be received by Miele within six 6 months from the date of purchase Sealed Refrigeration Systems An additional Limited Warranty for the Sealed Refrigeration System which includes all original compressors condensers evaporators driers the original refrigerant and the original connecting tubing is extended as follows Five 5 Year Limited Warranty If a claim regarding a defect in material or workmanship relating to the Sealed Refrigeration Systems used in Miele Refrigerators Wine Coolers and Freezers is received by Miele within five 5 years from the date of purchase then any warranted failures of the Sealed Ref
36. rigeration System shall be repaired at no cost to the Miele Customer This includes both parts and labor Ten 10 Year Limited Warranty H a claim of such a defect is received at any time during the period starting on the first day of the sixth el year and ending on the last day of the tenth ot vear after the date of purchase this Limited Warranty shall cover the replacement of all parts of the Sealed Refrigeration System that are found to be defective but shall not cover labor For RemoteVision Modules Please refer to Miele s Limited Warranty RemoteVision Module USA For CM model countertop Coffee Machines An additional Limited Warranty covering Parts amp Labor of one 1 year 2 years total applies to all CM model CMxxxx countertop coffee machines which are used non commercially and exclusively for Household Personal purposes and have been registered with Miele Inc How To Register Miele Products may be registered online at http www mieleusa com warranty or by filling out a Limited Warranty Card and mailing it to Miele Inc 9 Independence Way Princeton N J 08540 What If Repair Is Impossible If Miele determines that the warranted repair of any Miele Product is impossible the Miele Product shall at Miele s discretion either be replaced or refunded LIMITED WARRANTY RESIDENTIAL APPLIANCES USA What Is Not Covered By This Limited Warranty This Limited Warranty does not cover e Damage or d
37. s Email 25 Info Coupon Please send me the following information free of charge and without obligation Tick the items you are interested in Miele laundry care Miele dishwashers Miele vacuum cleaners Miele cooking appliances ovens microwave ovens cooktops rangehoods warming drawers coffee machines Miele refrigeration fridges freezers wine conditioners Miele Professional for commercial use Washing drying and ironing in commercial laundries Dishwashing in hotels restaurants and other catering establishments Disinfecting and cleaning in hospitals clinics laboratories and surgeries 26 Miele Australia Pty Ltd REPLY PAID 381 FERNTREE GULLY VIC 3156 Australia 27 USA Miele Inc 9 Independence Way Princeton NJ 08540 Phone 800 843 7231 609 419 9898 Fax 609 419 4298 Technical Service 800 999 1360 www mieleusa com Canada Miele Limited 161 Four Valley Drive Vaughan ON L4K 4V8 Phone 800 643 5381 905 660 9936 Fax 905 532 2290 customercare miele ca www miele ca M xico Miele S A de C V German Centre Local 0 4 2 Av Santa Fe 170 PB Col Lomas de Santa Fe C P 01210 M xico D F Servicio post venta Tel 52 55 85 03 98 70 ext 106 108 Fax 52 55 85 03 98 74 Correo electr nico servicio miele com mx www miele com mx Australia Miele Australia Pty Ltd
38. tions d installation de Miele b ont t endommag s par n gligence la suite d un accident ou d une utilisation mauvaise inappropri e ou anormale ou encore en raison de l entretien ou du transport inappropri ou anormal c contiennent des accessoires ou des pi ces de rechange non fabriqu s par Miele y compris les filtres les sacs poussi re et tout autre produit non fabriqu par Miele d ont t r par s entretenus ou modifi s par une personne autre qu une personne du centre de services ou un technicien autoris par Miele 6 Usure normale L usure normale ne constitue pas un d faut de fabrication ni un d faut de mat riaux 7 Limitation de responsabilit 7 1 moins d acheter une garantie prolong e aupr s de Miele avant l ch ance de la pr sente garantie celle ci est a seule garantie que vous offre Miele Miele se d siste de toute autre garantie maximale permise par la loi expresse ou implicite y compris toute garantie de qualit marchande ou d usage une fin particuli re exception de la pr sente garantie 7 2 Les recours d crits dans le pr sent document constituent vos seuls recours en vertu de la pr sente garantie moins d une autre mention la responsabilit de Miele pour les dommages r els quelle que soit leur nature est imit e au montant que vous avez pay pour le produit Miele se d gage de toute responsabilit de tout dommage indirect ou de tout autre dommage qu il soit at
39. tos en los Estados Unidos Mexicanos donde se puede hacer efectiva la garant a son los siguientes Importador y Centro de Servicio Miele S A de C V German Centre Local 0 4 2 Av Santa F 170 PB Col Lomas de Santa F C P 01210 M xico D F Tel 52 55 8503 9870 ext 106 108 Fax 52 55 8503 98 74 correo electr nico servicio miele com mx Lo que no cubre la garant a Esta garant a no cubre da os o defectos en los siguientes casos a Cuando el electrodom stico se hubiese utilizado en condiciones distinas a las normales b Cuando el electrodom stico no hubiese sido operado de acuerdo con las instrucciones y o manual de uso que se la acompa a c Cuando el electrodom stico hubiese sido alterado o reparado por personas no autorizadas por Miele Exclusi n de otras garant as Excepto por la garant a limitada ofrecida en este documento Miele desconoce cualquier otra garant a expresa O impl cita con respecto al electrodom stico Cualquier garant a de comercializaci n o propiedad para un prop sito en particular est limitada en su duraci n o t rmino a la garant a limitada otorgada en este documento Limitantes de responsabilidad para da os especiales incidentales o consecuenciales Miele no asume ninguna responsabilidad o cualquier otra obligaci n con respecto a da o a personas o bienes que resulte del uso de alg n electrodom stico de nuestra marca o sus accesorios partes componentes refac
40. tribuable la violation du contrat la responsabilit d lictuelle y compris la n gligence la responsabilit du fait du produit ou toute autre th orie juridique En aucun cas les deux parties ne seront tenues responsables de toute perte de b n fices ou d conomies de dommage cons cutif ou de tout autre dommage financier 8 Lois provinciales particuli res La pr sente garantie accorde l acheteur des droits l gaux particuliers L acheteur peut galement exercer d autres droits qui peuvent varier d une province l autre au Canada Certaines provinces interdisent la restriction ou l exclusion des garanties implicites Par cons quent il est possible que certaines restrictions et exclusions ne s appliquent pas 9 Service la client le 9 1 Pour faire ex cuter des travaux d entretien couverts en vertu de la pr sente garantie ou pour obtenir de plus amples renseignements veuillez communiquer avec Miele l adresse ou aux num ros suivants Miele Limited No sans frais 1 800 565 6435 161 Four Valley Drive Adresse lectronique customercare miele ca Vaughan Ontario Canada L4K 4V8 9 2 Si des travaux d entretien sont n cessaires l appareil devra peut tre tre d plac par une personne autoris e par Miele et emport un centre de services Miele autoris Si vous demandez un entretien et que vous habitez une r gion loign e tel qu il a t d termin par Miele sa seule discr tion l occasion
41. ume la responsabilit en vertu de la garantie la condition que les conditions suivantes aient t respect es a vous tes l acheteur initial et votre produit ne provient pas d une revente b le produit a t achet aupr s de Miele ou aupr s d un d taillant Miele autoris au Canada c le cas ch ant le produit a t install par une personne comp tente autoris e par Miele conform ment aux instructions d installation en vigueur d le produit se trouve au Canada 3 2 Les r clamations en vertu de la garantie seront honor es uniquement si la non conformit aux dispositions de la garantie est signal e par crit et si le produit est retourn Miele ou un d taillant Miele autoris accompagn d une preuve de la date d achat pendant la p riode pr vue l article 1 ci dessus 4 tendue de la garantie En cas de mat riaux d fectueux ou de d faut de fabrication pendant la p riode pr vue l article 1 ci dessus Miele r parera ou son choix remplacera dans un d lai raisonnable le produit ou toute pi ce ou tout accessoire Miele dont la fabrication ou les mat riaux sont d fectueux Les produits ou les pi ces d fectueux deviennent la propri t de Miele lorsqu ils sont remplac s 15 Garantie Limit e Canada 5 Exclusions de la garantie La garantie ne couvre pas les produits y compris les pi ces et les accessoires de ces produits qui a n ont pas t install s conform ment aux instruc
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