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CuteFTP Lite version 8.3.3 User Guide

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1. 715 2008 10 56 48 AM 220 Microsoft FTP Service STATUS gt 7 15 2008 10 56 48 AM Connected Authenticating COMMAND gt 7 15 2008 10 56 46 AM USER 715 2008 10 56 48 AM 331 Password required COMMAND gt 7 15 2008 10 56 48 AM PASS st 715 2008 10 56 48 AM 530 User cannot log in ERROR gt 7 15 2008 10 56 48 AM Not logged in STATUS gt 7 15 2008 10 56 50 AM Connection closed i To access the log display and log saving options 1 Onthe main menu click Tools gt Global Options 18 Configuring CuteFTP 2 Expand the General node then click Logs Global Options E General General Logs Logs Customize your log settings here Log Files Connection Log text colors DUN LAN eae sTaTus gt COMMAND gt Events ERROR gt OTHER gt ASCII Types JpAAADAS Navigation Log text fonts Links Tilia Select Font Preview AaBbYyzZz Display Language Helper Applications Log text colors To specify a new color for all log window status messages 1 Click the applicable color icon The color picker appears 2 Click acolor then click OK Log text fonts To change the style of text in the log windows 1 Click Select Font The Font dialog box appears 2 Specify the font type font style size and script then click OK Specifying the Default Language CuteFTP s user interface resources are independent from the main application executable and are contained in a fi
2. To transfer items in the order added 1 Sort the Local or Remote pane by clicking on the corresponding column header Name Time Size etc 49 CuteFTP Lite v8 3 2 Inthe Local or Remote pane click the item s to transfer then drag the selected items into the queue Note that the items are ordered in the same way they were sorted prior to adding them to the queue 3 Right click in the Queue pane then click Transfer All CuteFTP transfers the files in the order reflected by the numbers in the left column of the queue To set a specific transfer order 1 Move transfer items to the Queue pane as described above 2 Click the pound sign column header to sort the items by their transfer order 3 Click an item in the queue 4 Onthe main menu click Tools gt Queue gt Change Order e To transfer the selected item first click Move to Top or press CTRL SHIFT T e To transfer the selected item last click Move to Bottom or press CTRL SHIFT B e To transfer the selected item before the previous item in the queue click Move Up One or press CTRL SHIFT U e To transfer the selected item after the following item in the queue click Move Down One or press CTRL SHIFT D _ You can also change an item s place in the transfer order by clicking and dragging the item up or Lg down in the queue A blue line indicates where the item s new position in the queue will be after you release the mouse Item Mame Address 7 Size
3. Transfer type Use global setting Server time zone No Offset I L Automatically detect Connect Help In the Data Connection Type box click Use PORT or Use PASV 3 4 Click Connect or OK Correcting Times for Sites in Different Time Zones CuteFTP uses time zone offset information for display transfer and overwrite logic To compensate for servers in different time zones 1 Display the Site Manager and view the Site Properties 40 Storing and Modifying Site Configuration 2 Click the Type tab Site Properties for help globalscape com Protocol type FTP standard File Transfer Protocol 21 Protocol type comments This will use the industry standard FTF protocol for both command and data transactions in a non secure plain text fashion Server type Data connection type Use global settings Transfer type Use global setting Server time zone C_ Automatically detect In the Server time zone list select the server s time zone Alternately select the Automatically detect check box and CuteFTP will determine the time zone from the system clock 3 4 Click Connect or OK Removing a Site from the Site Manager If you have sites defined in the Site Manager to which you no longer connect you can delete them To remove a site from the Site Manager 1 Display the Site Manager and view the Site Properties 2 Click the site you want to delete then do one of the following e Cl
4. Launch CuteFTP On the main menu click Tools gt Global Options or press ALT F7 Expand the Display node then click Language The Language options appear The language file you created appears in the Language File column Click the new language file click OK then restart CuteFTP To modify the resource file using Resource Hacker Follow the same steps as above with the following exceptions When opening the dil file in Resource Hacker select Win32 PE files as the Files of type As you edit the resources of each node in the resource tree make sure to select COMPILE SCRIPT after making changes to that node Remember to save your changes on the main menu click File gt Save Resource Hacker automatically makes a backup of the original dil file All other steps are the same as in Visual Studio including the naming of the file back to something Ing and the steps on how to load it in CuteFTP 20 Configuring CuteFTP Keyboard Shortcuts If you are more comfortable using the keyboard than the mouse numerous keyboard shortcuts are available in CuteFTP In the table below and elsewhere in this user guide ALT indicates that you are to press and hold the ALT key on your keyboard while simultaneously pressing one or more other keys CTRL indicates that you are to press and hold the CTRL Control key on your keyboard while simultaneously pressing another key For example CTRL SHIFT D indicates that you are to press and
5. Progress CJ cuteftp exe Frp glob Obytes Ot i CJ index txt 3 Ftp glob 0 bytes G csb exe Ftp glob Obytes mis i csb3 exe ftp glob 0 bytes Stopping Transfers You can stop in progress transfers remove items from the queue and reset failed transfers To resume or restart a transfer refer to Resuming Transfers To stop a transfer 1 Click the item s in the queue to be stopped 2 On the main menu click View gt Stop or press ESC To remove items queued for transfer 1 Click an item in the Queue pane 2 Doone of the following e Onthe main menu click Tools gt Queue gt Remove Selected e Select one or more items in the queue then right click the selection and click Remove Selected e Press DELETE A confirmation message appears 3 Click Yes 50 Transferring Files and Folders Remove All deletes every file from the queue Remove Finished deletes all of the items from the gt queue that have completed their transfer The shortcut keys ESC or F9 stop active transfers Press ESC once to stop the last command be it a transfer or connection request Press ESC repeatedly to cycle through active transfers and or connections and stop them one by one You can also select multiple items in the queue and press ESC to stop them Press DELETE to stop and remove selected queue items Resuming Transfers CuteFTP automatically attempts to resume interrupted transfers cause
6. User Guide v8 3 giCbalscare GlobalSCAPE Inc GSB Corporate Headquarters 4500 Lockhill Selma Road Suite 150 San Antonio TX USA 78249 Address Sales 1 210 308 8267 Sales Toll Free 1 800 290 5054 Technical Support 1 210 366 3993 Web Support http www globalscape com support 1996 2009 GlobalSCAPE Inc All Rights Reserved September 17 2009 Table of Contents FV ool i O30 2 cal Ol saul Ue gt pemenerree Weaer nec nem rere ere nT Aree Rre enter rrr cr cr rrr terme Serr err rr tr aera rr ae ree cnr errr 7 Installing and Removing the Software ccccsssceeeeeseeeeeeeeeeeeeeseeneeeneeoeeesenesenesenees 7 Activaung CULGR IP ccssar erect nde net edeeeetedts 9 Troubleshooting Product Activation siccnctscns ste cuceScatsmaaadsndicetatsnan se vacaioatsanaciasnmedatsnendetamtcadsamedsashgccies 9 Frequently Asked QUeGSEONS sisisihin a aa a a aa a 11 CuteFTP Lites Intefac seructens tenet niie nn ne 15 C oniguring CuUteFTP szirma a aa 15 Local and Remote Pane Views nsnsnssnsrsessrseersrrennerrrennrrrsesrrranesrrrnnerrresnernnesnrnnnesrrestenrnesneentennrrneennns 15 Displaying the Site Managen enecnskirenn e e e ected 15 DiSplayinG Folder COMCINS neriie a a a a a A 16 Displaying the Connection Logare a A A a eve S a ANR 16 Displaying Transfer tL 9 en ee eg ENC te age CO ee Re ie ee 16 Changing How Files and Folders are Displayed cccceecceecceeeceeeeeeeeeeeeaeeeeeeceeese
7. Expand the Navigation node then click Links The Links options appear 3 Configure options as described below e Select the Attempt link resolution using LIST L command check box to send the LIST L command instead of LIST to display folder contents LIST L attempts to list the actual file or folder rather than the link that points to the file or folder Clear this check box to send just the LIST command to display folder contents and leave links in the list e Select one of the following options o Try to determine the link s target type by its extension CuteFTP tries to tell if the link points to a file or a folder CuteFTP treats the link as if it were the item it references o Always assume the link is a file don t attempt to resolve treats symbolic links as files If you download the link it displays as a file with size O in your local folder Sa many files and subfolders o Always assume the link is a folder don t attempt to resolve treats symbolic links as folders that you can double click to see folder contents i CuteFTP attempts to show the actual path of a file or folder link in the a Remote pane in the Name column For example a link to a file called archive zip might display as 3 networks bbs_info archive zip 4 Click Apply if you are going to make changes to other pages click OK to save changes and close the Global Options dialog box Configuring Navigation Options To configure the navigat
8. click Tools gt Global Options or press ALT F7 2 Expand the Navigation node then click Tolerance The Tolerance options appear 3 Configure options as described below When using PASV mode select the Use correct timing of PASV mode command check box This option works with most FTP servers If you are having difficulty connecting in PASV mode clear this check box To use the Print Working Directory PWD command to determine which remote folder is currently open on the server select the Use PWD to determine current folder check box Clear this check box and CuteFTP attempts to determine the current remote folder based upon the relative location from the root login folder If your server does not support PWD clear this check box To send the absolute path to the file to complete delete download or upload file operations select the Use absolute paths for DELE RETR and STOR commands check box e g RETR pub cuteftp cuteftp exe If your server does not support absolute path names for these commands clear this check box and CuteFTP will send the relative path to the file instead e g RETR cuteftp exe To use the complete absolute path to retrieve the listings for a folder select the Use absolute paths for the LIST command check box For example LIST pub cuteftp If your server does not support absolute path names for the LIST command clear this check box and CuteFTP will use the relative file path to retrieve the
9. information and reports this number to us We use this data to help us prevent the program from being copied onto more computers than permitted by the license To register successfully you must be connected to the Internet and have administrator privileges on your computer If a firewall or proxy server is in use the network administrator should ensure port 80 is open during the registration process To activate CuteFTP 1 On the Welcome screen click Enter Serial Number or on the main menu click Help gt Enter a serial number The Registration wizard appears 2 Inthe Serial Number box provide the serial number then click Next 3 Provide your name email address company name and other details then click Next 4 To save a backup of the serial key in text format on a local drive click Backup and Print Registration Data This information is useful if you change computers and need to install the software on the new computer 5 Inthe Backup Registration Location dialog box browse for the folder in which you want to save the backup then click OK 6 Click Finish Troubleshooting Product Activation If activation fails try the following resolutions Invalid Serial Number The serial number must be entered exactly as it appears on your invoice or label It is not case sensitive If you received a digital invoice avoid typing errors by copying the serial number to the Windows clipboard and then paste it CTRL V into the seri
10. you are more likely to know what pictures of greta htm contains versus pog htm Use lowercase for names Some servers are case sensitive Names should never contain spaces or special characters lt gt andsoon If you want to make filenames easier read use hyphens or underscores however underscores are hidden if the filename is turned into a hyperlink For most Web sites the main page must be called index htm or index html If you rename it main htm it might not work To open a file 1 2 Click a file in Local Drives or the Remote pane On the main menu click File gt Open or click the Open icon The applicable program opens or runs the file To edit a file HTML 1 2 Click a file in Local Drives or the Remote pane On the main menu click File gt Edit or View The file opens in the HTML editor that you have specified in Global Options Make any desired changes On the main menu click File gt Save To rename a file oe IS Click a file in Local Drives or the Remote pane On the main menu click File gt Rename or right click the file and click Rename Type a new name for the file then press ENTER The renamed file is highlighted and the sequence of the file is changed alphabetically For example if the file name was S txt and the name of the file is changed to A txt then the sequence of the file changes The file A txt appears where all files starting with alphabet A appear i
11. File gt Open or press CTRL E The file opens in your browser e g Internet Explorer e On the main menu click File gt View or press CTRL W The file opens in the HTML editor that you specify in the Helper Applications node e On the main menu click File gt Edit or press CTRL ENTER The file opens in the HTML editor that you specify below To access Helper Applications 1 On the main menu click Tools gt Global Options or press ALT F7 2 Expand the Helper Applications node The Helper Applications options appear 3 Configure options as described below e To specify the application in which to view files in the File Viewer box browse for or type the path to the program you want to use e To open files for editing in the File editor box browse for or type the path to the program you want to use Prs When you edit remote files CuteFTP launches the editor and then monitors the folder containing the temporary file being modified After you save your changes CuteFTP uploads the changes to the server 4 Click Apply if you are going to make changes to other pages click OK to save changes and close the Global Options dialog box Updating or Refreshing Folder Listings To update or refresh a folder listing 1 Click in the pane where the folder is displayed 2 On the main menu click View gt Refresh To update remote folder listings automatically 1 On the main menu click Tools gt Global Opti
12. Global Options dialog box Storing and Modifying Site Configuration Backing Up Site Configurations CuteFTP can back up your site configuration and save the backup file in any directory you specify It is a good idea to back up this data in case you need to restore your setup To back up the configurations in Site Manager 1 On the main menu click Help gt Backup Personal amp Registration Data 2 Specify the location to save your backup data CuteFTP create backup files key reg serial txt and sm dat in the location you specified 3 You are prompted to print out your registration information If you click Yes the following information prints to your default printer e Instructions for restoring your registration using key reg e Instructions for restoring your Site Manager configuration using sm dat e Your registration number This same information is saved in the backup file serial txt Modifying Site Properties You can change a number of connection settings for individual sites in the Site Manager The changes made to sites in the Site Manager only affects the individual site To change site properties or settings 1 Display the Site Manager and view the Site Properties 2 Click the General Type Actions or Options tab 3 Modify the site properties then do one of the following e Click Connect to connect to the site e Click OK to save the changes without connecting e Click Cancel to abort the changes S
13. Program Control section scroll down to find the ftpte exe row Right click in the Internet Access column of the ftpte exe row then click Permit All oo Pe Click OK Norton Internet Security 2004 should now allow CuteFTP to make connections and transfers 74 Troubleshooting Truncated Listings If you connect to a server and the log displays the message 266 Options 1 or 226 Output truncated to 2000 matches the server cannot display more than 2000 items in file listings This is a limitation of the server to which you are connecting not CuteFTP Firewall Problems Outgoing connections can be affected by the presence of firewall or anti virus software on the local computer or network connection Either one can block the ports needed to make a successful FTP connection to a remote server lf you are using a personal firewall software package configure it so that ports 20 and 21 are open not blocked It may also be necessary to grant specific permission for CuteFTP to access those ports If you need help configuring your personal firewall software consult the documentation or the support section of their Web site Symantec Norton support site http www symantec com techsupp support_options html McAfee support site http www mcafeehelp com Socket Error 2000 This error generally occurs when port 21 is blocked on your computer The port could be blocked by a firewall or a proxy server that has not been configured proper
14. SIOW Ian Sl el Saona a i a lesen ate ee 53 Specifying Time CuteFTP Waits after a Transfer Completes ccccccccecccseeeeeeeeeeeeeeeeeneeeseeeeeenes 53 Preserving the Lo al Time Stamp cis tactic ats wk ctatietd vaca tiated a ae a a a a sacedeiewmca dads aucctedes 54 Transler SCUINGS ees sessertts ea n a a aa Henee 54 Managing Files and Folders cccccescceeceseceeeceeeeeseneeneseescneeeesensenesensonseeesensonesensones 55 Opening Editing Renaming and Deleting FileS cece ceccsecceseceeeeeeeeeeeeeeeeeeeeseeeseeesseeeeeesseeneeenes 55 Viewing Fie and Folder Properes eccone aa a a a a a E RaT 56 ADOUL CHMOD PErmISSIONS assise a a a EE 57 Viewing and Editing HTML Files ccccccccscccseeceeeceeecseeseeesaeesaeeceecaeesaeecaseseseseusccueseuseceeeeanscenesans 58 Updating or Refreshing Folder Listings sib iotend ns tele csaien Lancia disetunduseeloledieeussuceuhtecedetuidunteiesucniele 58 LIStiNgG FIIES and Folders IM Onder yiirsri anna a eis a d a A a eve askin ecards ate 59 Changing How Files and Folders are Displayed cccccccceececeececeeeeaeeeeaeeeeeeeeseeeesaeeeaeeesaeeeseueeseetaes 59 Moving Items from One Folder to Another on a Remote Server ccccccccsecceeeteeeseeteeeeeeeteeeeeseeees 60 Changing File and Folder Permissions on Remote Site S cccccccsecceseceeeeseeeeeeeeeeeseeeseeeeeesseeseenes 60 Table Of Contents PINGING IES Al FOGIS ssor a a wits 60 F
15. Smart Sorting CuteFTP uses it by default Standard Lexicographic sorting lists file names using one character at a time reading from left to right For example A12 comes before A2 MS Windows uses Standard Lexicographic sorting by default 17 CuteFTP Lite v8 3 Smart Sorting FileA1 ext FileA2 ext Standard sorting FileA1 ext FileA12 ext FileA9 ext FileA12 ext FileA20 ext FileA21 ext FileA20 ext FileA21 ext FileA6 ext FileA9 ext FileA6 ext FileA2 ext 4 Click Apply if you are going to make changes to other pages click OK to save changes and close the Global Options dialog box Log Display and Capture Settings The connection and transfer information that appear in the Log pane is color coded By default STATUS logs are in blue text COMMAND logs are in green text ERROR logs are in maroon text and other information is in black text You can a specify a different color for each log type in the Global Options dialog box You can also change the display font type e g Arial font style e g Bold size e g 10pts and script e g Western STATUS gt 7 15 2008 10 56 48 AM Getting listing A STATUS gt 7 15 2008 10 56 48 AM Resolving host name help globalscape com STATUS gt 7 5 2008 10 56 48 AM Host name help globalscape com resolved STATUS gt 7 15 2008 10 56 48 AM Connecting to FTP server STATUS gt 7 15 2008 10 56 48 AM Socket connected Waiting For welcome message
16. TIT i iti it Double Comments 3 Change the information as needed then click Connect to accept the changes and connect to the site or OK to accept the changes without logging in Changing the FTP Port On the General tab of the Site Properties you can change the connection or login information for the selected site To change a site s connection settings or login information 1 Display the Site Manager and view the Site Properties 38 2 Click the Type tab 3 Site Properties for help globalscape com General Protocol type Port FTP standard File Transfer Protocol E Protocol type comments This will use the industry standard FTF protocol for both command and data transactions in a non secure plain text fashion Server type Auto detect vw Data connection type Use global settings Transfer type Use global Server time Zone No Offset No Offset w _ Automatically detect Designating a Site s Server Type Storing and Modifying Site Configuration In the Port box type a new port number then click Connect to accept the changes and connect to the site or OK to accept the changes without logging in You can improve compatibility with individual sites by designating the type of server used for that site To designate server type 1 Display the Site Manager and view the Site Properties 2 Click the
17. View gt Show Panes 2 Click Queue Pane or click ALT 1 to display or hide it To add items to the queue Connect to a site You cannot drag items to the queue unless you are connected to a site Locate the files or folders you want to upload or download in your local or remote pane Drag the selected items to the transfer queue window Repeat as necessary You can also connect to other sites and add files and folders to the queue Once you have finished adding items to the transfer queue you can change queue item attributes if desired such as destination path transfer type scheduling and so on by clicking the item then pressing ALT ENTER 6 To change the transfer priority of an item click it then drag it up or down in the queue A blue line appears to indicate where the item will be placed 7 When you are ready to begin processing the queue do one of the following ae SS YS e On the main menu click Tools gt Queue gt Transfer All e Click to select one or more items in the queue then click Tools gt Queue gt Transfer Selected e Right click in the queue then click Transfer All e Click to select one or more items in the queue then right click the selection and click Transfer Selected Removing Successful Transfers from the Queue Automatically As old items build up in the queue it can consume large amounts of memory To remove successful transfers from the queue automatically 1 On the main menu clic
18. a remote file s or folder s 1 Connect to a site 2 Select the file s or folder s for which you want to change permissions 3 Onthe main menu click File gt Properties 4 Select the check boxes next to the permissions you want for yourself Owner a Group of users and the Public e When multiple items are selected a gray check mark signifies the permission is granted for some files in the group but not in others You can still change the permission for the whole group e f you cannot change permissions for a file or folder the FTP server administrator must modify your account or the file permissions 5 Click OK Finding Files and Folders CuteFTP Site Search function allows you to search local and remote drives and folders for files based on all or part of the filename with wildcard support modification date or date range and file size or size range 60 Managing Files and Folders To find a file or folder 1 2 10 On the main menu click Edit gt Find The Search Results dialog box opens Next to Search in specify whether to search on the local or remove pane e Local drives If you want to search for a file in your local drive e Remote pane If you want to search for a file in the remote pane In the Search for the files or folder named box type the name of a file or folder or the extension of a file for which you want to search The name or the extension of the file is added to the drop down
19. attempts a connection To display messages when an error occurs with the dial up connection select the Show error prompts requires user interaction check box Clear this check box to stop the display of error messages from the dial up connection To disconnect from the Internet automatically when CuteFTP or the Transfer Engine shuts down select the Disconnect from the Internet upon program exit check box Clear this check box to keep the Internet connection active after CuteFTP shuts down To specify how many times CuteFTP tries to establish a dial up connection to the Internet after a connection fails in the Number of times to attempt connection box specify from 0 to 1000 attempts To specify how long in seconds CuteFTP waits between attempts to establish a dial up connection to the Internet in the Number of seconds to wait between attempts box specify from 0 to 1000 seconds 1000 seconds equals almost 17 minutes 23 CuteFTP Lite v8 3 4 Click Apply if you are going to make changes to other pages click OK to save changes and close the Global Options dialog box Making Your First Connection Connecting to a Site Using the Connection Wizard CuteFTP allows you to connect to a Web site to upload and download files between a server and your local computer To transfer files you must log on to that server through your FTP client computer CuteFTP Connection Wizard helps you to define a site to which you want to connect and save
20. between 0 and 1 000 seconds about 17 minutes e Inthe Roll back retry at byte offset box specify the number of bytes prior to the transfer failure CuteFTP resends when attempting to finish an interrupted transfer Select between 0 and 65536 bytes e Inthe Receive buffer and Send buffer boxes specify the number of bytes for the send and receive buffers The default setting for both send and receive is 65536 bytes It is unlikely you will ever need to adjust these settings but if you have problems with dropped transfers you can use them to fine tune transfers over high latency or lossy connections like those over satellite links or with legacy CDMA wireless connections For more refer to Improving Slow Transfers 4 Click Apply if you are going to make changes to other pages click OK to save changes and close the Global Options dialog box 54 Managing Files and Folders Opening Editing Renaming and Deleting Files You can manage your files on both local and remote drives from within CuteFTP Because of the way in which various type of servers handle files and to make file maintenance easier keep the following in mind when naming your files and folders Keep names short Some servers only allow a certain number of characters Create meaningful names using whole words to avoid ambiguity and so that you do not have to open a file to know what it is For example a year after you create a Web page for your friend s cat Greta
21. connections It is unlikely you will ever need to adjust this setting but if you have problems with successful transfers and suspect the latency or quality of the connection is at fault try tweaking these buffers The receive buffer holds data until CuteFTP is ready to read it the send buffer holds data until it can be sent to the server Typically both send and receive buffers should be set to the same size The default is set at 65536 bytes the normal maximum window size of TCP You can measure the latency and estimate the available bandwidth with network monitoring tools There is some guesswork involved as most tools are not entirely accurate but they can guide you to finding a sweet spot where transmissions are successful If you have a lossy connection try lowering the buffer size If you have high latency a higher buffer size might help Normally the optimal buffer size is your bandwidth times the latency of the link So bandwidth in bits latency round trip time in seconds socket buffer size in bits Convert bits to bytes bits divided by 8 equals bytes for the buffer size So if your bandwidth is 1 536 000 bps and you have a latency of 200ms 2 seconds your socket buffers should be set to 38400 LSS 600004 2 30 7200 DIES 307200 8 38 400 bytes You can also try halving or doubling the buffer size For example if the buffer is set to 65536 64kb try 32768 32kb 1 Onthe main menu click Tools gt Global Op
22. e On the main menu click Tools gt Bookmark current folder e On the toolbar click Bookmark gt Bookmark current folder d e Press CTRL Q The Set bookmark dialog box appears 43 CuteFTP Lite v8 3 Set Bookmark A bookmark provides an easy means to navigate to specific local and remote folders Use this bookmark to connect to the following server and automatically browse to the local and remote folders listed below Server Name help globalscape com Local Folder C Documents and Settings kme Remote Folder Bookmark Name 5 The Local folder and the Remote folder are displayed in the Set Bookmark dialog box and cannot be changed To change the local folder and remote folder you have to repeat the previous steps 6 Inthe Bookmark Name box provide a descriptive name for the bookmark then click OK The new bookmark appears in the Site Manager as a sub listing of the remote site s entry Bookmarks created in this manner are assigned the remote folder as their default name but you can rename them gt General FTP Sites _ GlobalSCAPE Download Site _ GSKB _ help globalscape com ia yj CuteFTPPro yj eft5 a yahoo To connect to a bookmarked directory e Do one of the following o Double click a bookmark displayed as a sub item under the site name in the Site Manager o Click Bookmark il and select the desired bookmark from the shortcut menu o On the toolbar click the Bookmark d icon
23. for solving your FTP errors For example if you receive a 331 error you can look at the table below and see that a 331 error indicates that your username is authorized and now you need to provide a password If you received a 530 error your password was rejected because you typed it wrong your account is expired you provided the wrong username password pair etc Often you can type the description from the table below into your ISP Web Hosting Provider s help pages to find an explanation for the error e 100 e 200 e 300 100 Series The requested action is being initiated expect another reply before proceeding with a new command 215 NAME system type Where NAME is an official system name from the list in the Assigned Numbers document 65 CuteFTP Lite v8 3 z I z 57 The command has been accepted but the requested action is on hold pending receipt of further information 31 User name okay need password 32 Need account for login 50 Requested file action pending further information The command was not accepted and the requested action did not take place but the error condition is temporary and the action may be requested again 21 Error 421 Service not available closing control connection Error 421 User limit reached Error 421 You are not authorized to make the connection Error 421 Max connections reached Error 421 Max connections exceeded Possible Solutions You can receive that 421 error if the FTP server
24. hold the Control Key and the Shift key while simultaneously pressing the D key to move items down the list in the queue These key combinations are used instead of using the mouse to click in the interface For example press ALT F to activate the File menu press CTRL C to copy selected text Tab Moves focus between tabs documents in the active pane group Hide or display individual log window same as F12 Open new document CuteFTP Lite v8 3 CTRL de CTRL PAGE Download DOWN CTRL PAGE UP Upload CTRL Tab Move focus right to left among open connections and documents CTRL ENTER Edit selected document also creates a line break when in the integrated editor s Find Replace utility CrRLTe CTRLSHIFT U ener CTRL SHIFT U Change item queue order move up one 22 Connecting to Sites The topics below describe the various methods for connecting to sites to transfer files Configuring Internet Connection DUN LAN Settings CuteFTP automatically detects which method you use to connect to the Internet You must have a network connection configured on the computer on which you are using CuteFTP in order for it to detect the settings e f you connect to the Internet with a phone modem you are using Dial Up Networking DUN If you have a modem connection configured it will detect it and allow you to use it If you do not have a modem installed the modem options are not available e If you connect to the Internet wi
25. list You can also use wildcards In the Look in box specify the folder to search or type the path To include the subfolders in the target folder select the Search subfolders check box To define the file size select the File size between check box then type the number of kilobytes in the text boxes To specify a date range select the Date modified between check box then type or select the date range in which to search To start the search click Search Now To stop the search click Stop search All of the files with the same extension or with same name with other details such as size type modified on and attributes are listed in the Results pane of the Search Results dialog box E istin and Find Next are not case sensitive and only search from the top to the bottom of your s listings 61 CuteFTP Lite v8 3 62 Troubleshooting Troubleshooting Tips A common file transfer error is the inability to connect to the server To test your connection you can use the ping and tracert utilities Ping and tracert are DOS command line utilities that you can use to troubleshoot connection problems Third party applications are also available that do basically the same thing but provide a graphical interface for those who are not comfortable entering commands at a command prompt e Ping When you ping a remote host your computer sends echo request packets to the target host and listens for echo response replies Ping al
26. problems working behind a router If you are having problems try transfering in PASV mode To perform transfers in PORT mode or for secure transfers refer to your router s documentation for 2 Information on how to configure the router for such transfers If connections or transfers still fail try one or more of the following possible solutions 1 Ask the FTP server s administrator if the server and its network are configured to allow FTP in PASV mode 2 Review the router documentation for information on how to set it up for FTP or how to open the appropriate ports FTP generally uses port 21 3 Define a port range for CuteFTP 4 Use UPnP if your NAT or router supports it to establish a connection properly 5 Turn on port mapping Using CuteFTP with Norton Internet Security 2004 If you have Norton Internet Security 2004 installed on the same computer as CuteFTP you will need to adjust a setting in the Norton program to allow CuteFTP to make connections and transfers Allowing CuteFTP to make connections will not compromise the other security settings in Norton Internet Security 2004 To use CuteFTP with Norton Internet Security 2004 1 Open Norton Internet Security 2004 You can open it by clicking the Norton Internet Security icon on your task bar In the Norton Internet Security window select Personal Firewall In the lower right select Configure A dialog box with tabs appears Click Programs tab In the Manual
27. retaining your site configuration and logs in case you are reinstalling or moving the application to a different computer For information about installing CuteFTP on Windows Vista see Knowledge Base article 10278 on the GlobalSCAPE support pages Activating CuteFTP CuteFTP must be activated within 30 days or it will no longer function When prompted provide the serial number you received when you purchased the product You can use either your first and last name or your company name After you have provided the information you can view your activation information on the main menu by clicking Help gt About CuteFTP To ensure your software is activated accurately provide all of the optional details that are requested so that we can confirm your eligibility for technical support or any upgrades that may become available in the future Your serial number can be found on the invoice you received by email or on your product packing if x you Obtained a boxed version If you have lost your serial number you can request a copy using GlobalSCAPE s Lost Serial Number form Customer Support can locate your serial number if you provide your name address order ID or any other pertinent data that might help us locate your original purchase record When you enter your registration information it will be transmitted to GlobalSCAPE via the Internet As part of the registration the software assigns a unique number to your computer based on system
28. that may be easily discovered by others For example you should not use a word or sequential series of numbers We recommend a random choice of at least 6 mixed alpha and numeric characters with variations between upper and lower case 82 End User License Agreement 13 AUDIT You agree that on GlobalSCAPE s request you will certify in writing your compliance with the terms of this license including your use of the Software only on the number of computers servers licensed 14 ASK COM TOOLBAR END USER LICENSE TERMS If you have chosen to install the ask com search toolbar with CuteFTP review the ask com toolbar End User License Terms and Privacy Policy at http about ask com en docs about ask_ eula shtml 15 MISCELLANEOUS This license is governed by the laws of the State of Texas U S A This license is not governed by the United Nations Convention of Contracts for the International Sale of Goods You agree to submit to the jurisdiction of courts sitting in the State of Texas for all purposes Sole and exclusive venue for any dispute arising under or relating to this agreement shall be in a court sitting in Bexar County San Antonio Texas This license constitutes the complete and exclusive agreement between us notwithstanding any provision in any purchase order or other written document except for our except for the definition of any evaluation period or limited term license appearing on the Web or other documentation accompanying the l
29. that type of file to be transferred in binary mode 4 Click OK To change a site s transfer types 1 Display the Site Manager and view the Site Properties 2 Click the Type tab Site Properties for help globalscape com General TYPE Actions Options _ Protocol type Port FTP standard File Transfer Protocol 21 Protocol type comments This will use the industry standard FTP protocol for both command and data transactions in a non secure plain text fashion Server type Data connection type Use global settings Transfer type Use global setting Server time zone No Offset Automatically detect In the Transfer type box Auto detect is selected by default Based on the file type CuteFTP 3 decides whether to transfer in ASCII or binary To change this setting for this site click one of the following e ASCII Used primarily for transfer of text based files such as HTML text and other documents Binary Used primarily for data type transfers such as pictures and other graphics or files that do not have line feeds 4 Click Connect or OK 52 Transferring Files and Folders Improving Slow Transfers If you are experiencing slow transfer speeds try fine tuning CuteFTP as described below Tweak the receive and send buffers Setting these buffers allow you to fine tune transfers over high latency or lossy connections like those over satellite links or with legacy CDMA wireless
30. the CuteFTP Connection Wizard This wizard helps you enter the information necessary to connect to an FTP site Enter the Host Address or FTP URL provided to you by the administrator of the site you want to connect with The Host address is usually in the format ftp yoursite com or 4 4 4 Host Address Enter a label that will help you identify this site at a later time You can use any name for the label such as My Site or Internet Files Site Name Cancel 24 Storing and Modifying Site Configuration 3 Inthe Host Address field type the IP address or FTP domain address that your ISP gave you to log in to the FTP site 4 The address that you typed in the Host Address field appears in the Site Name field You can leave it as is or type a descriptive name for this site The site name will appear on the Site Manager tab Click Next The login page appears In the User Name box type the user name your ISP gave you to log in to the FTP site In the Password box type the password your ISP gave you to log in to the FTP site OND oO Specify a login method from the following options e Normal The user name and password are mandatory to connect to a site e Anonymous The site does not require any user name and password e Double The user name and password are required twice to connect to a site 9 Click Next The Connecting to Site message appears e If you need to change the host address or do not wan
31. then click View gt Details e On the main menu click View gt View gt Details Configuring Startup Options Configure startup options on the General node in Global Options To configure startup options 1 On the main menu click Tools gt Global Options 2 Click the General node 3 Inthe Startup events area click the down arrow next to On startup then click one of the following e Click Display Site Manager to display the Site Manager automatically when launching CuteFTP e Click Connect to last connected site from Site Manager to automatically connect and display the last site to which CuteFTP was connected when you last closed the interface Configuring Display Settings The display settings determine the way in which toolbars icons and fonts appear in dialog boxes To configure CuteFTP display settings 1 On the main menu click Tools gt Global Options or press ALT F7 2 Expand the Display node The Display options appear 3 To sort file lists by the value of each digit or by whole number values in the Sorting area select one of the following options o To sort file lists by the value of each individual digit select Use standard lexicographic sorting for alphanumeric file names o Tosortfile lists by whole number value select Use Smart Sorting for alphanumeric file names Pas Smart Sorting always lists file names with smaller numbers first For example A2 comes before A12 David Wincelberg developed
32. then click the bookmark on the shortcut menu The Remote pane reloads displaying the bookmark s remote folder if specified otherwise the root folder displays The Local pane displays the local folder specified in the bookmark To edit a bookmark 1 Inthe Site Manager click the bookmark The Bookmark Properties dialog box appears Bookmark Properties Remote path fefts Local path D WorkFolder Technical Writing EFT5_1 44 Storing and Modifying Site Configuration 3 To change the remote folder in the Remote path box type a new remote path 4 To change the local folder in the Local Path box type or browse for a new local path 5 Click OK To rename a bookmark 1 Click the bookmark 2 Type anew name then press ENTER To remove a bookmark 1 Click the bookmark then do one of the following e On the main menu click File gt Delete e Right click the bookmark then click Delete e On the toolbar click the Delete icon X i A confirmation message appears 2 Click Yes Saving and Deleting Log Files You can specify where to save log files and how often to delete them To configure the log file settings 1 On the main menu click Tools gt Global Options or press ALT F7 2 Expand the General node then click Log Files The Log Files options appear 3 Configure the options as described below e To specify the location at which logs are saved in the Log path box click the folder icon to b
33. wait a little while to see if the problem is caused by Internet traffic If this is the first time you are trying to connect try using the other hosts types rather than Auto detect Cannot Resolve Host Name The Cannot Resolve Host Name message is displayed when CuteFTP cannot make a connection to the FTP host address that you specified when you set up the connection It could be compared to browsing to a Web site that either is not up at the moment or does not exist There are several ways to approach this situation e Make sure you are connected to the Internet If you are not connected to the Internet you will need to connect before you can connect to any FTP sites e Make sure you typed in the FTP Host Address correctly This would be just the host address of the server For example if you were given an FTP Host Address in the format ftp ftp yourhost com you would only type ftp yourhost com Also be sure there is nothing after the host address especially slashes indicating subdirectories If the server does not automatically put you in your default directory when you log in to it then you can add the directory into the Default Remote Directory box when configuring this site e If you are using CuteFTP Home or Lite make sure you are not trying to connect to a HT TP server such as http www cuteftp com You cannot connect to a HTTP web server with CuteFTP Home or Lite If you do not know the FTP Host Address for your site y
34. you are connected to limits the total number of connections available or limits the connections available to one user There are three things you can do 1 Limit the number of connections to any one FTP site Click Tools click Global Options then click the Connection node Set Per site max connections transfers to 1 By default it is set to 2 Remove items from the queue The Queue pane displays items ready for transfer in transit or just transferred Sometimes the Queue pane can become cluttered with unfinished transfers To clear the queue right click within it then click Remove All Make sure only one instance of CuteFTP is running on your system Open the Windows Task Manager and see if CuteFTP is listed more than once O O Q D NINININ oO O D z a9 n WO WI amp D Q op D z3 D gt gt 25 Cannot open data connection Try changing from PASV to PORT mode Check your firewall settings Try making an HTTP connection z 2 O1 oO O amp O AAI RI RY RR oO On oO ep O1 501 Syntax error in parameters or arguments 502 Command not implemented The server does not support this command 503 Bad sequence of commands 504 Command not implemented for that parameter Oo 30 Not logged in Your password is being rejected contact the server administrator 32 Need account for storing files 50 Requested action not taken File unavailable e g file not fou
35. your operating system appears 2 Click Print The topic is printed to the specified printer Sharing Topic Links from the Online Help In the online HTML help the address bar displays the IP address URL of the help file not the URL of the specific topic If you right click in the topic then click Properties you can copy the URL of the topic however the URL displays only the topic without the table of contents The procedure below describes how to send a topic s URL that also displays the table of contents To copy a topic URL that includes the table of contents 1 Open the topic in your Web browser 2 Right click within the topic the right frame then click Properties 3 Highlight the URL for the topic right click the selection click Copy and then close the Properties dialog box Ss Properties Eg General Getting Help Type HTML Document Connection Not Encrypted htto help gliobaiscape com help cuteftpE Atoc_gatti ng_heio htm Created LEVA Modified 11 2008 Lenhicates 4 Right click in the address bar of your browser click Paste and then press ENTER The topic displays but not the table of contents TOC 5 If you want to see the topic AND the TOC click Show The URL will update in the address bar and the TOC will appear to the left of the topic 79 CuteFTP Lite v8 3 6 Copy the URL in the address bar e g http nelp globalscape com help cuteftp8 index htm toc_getti
36. 2 bytes 32 timetims TTL 1248 Ping statistics for 64 243 64 12 Packets Sent 4 Received 4 Lost A Hx loss Approximate round trip times in milli seconds Minimum Bms Maximum ms Average Pms C Documents and Settings userlh gt _ Gy C WINDOWS system3 cmd exe tracert www gmail com C o Documents and Settings userlhstracert www gmail com Tracing route to googlemail l google com 66 249 83 19 over a maximum of 3H hops ms ms z 64 243 64 250 ms ms 64 243 64 251 ms ms 74 125 48 9 ms ms 64 233 174 86 ms ms v2 14 2359 19 ms ms 1 2 3 4 5 6 Y 8 z i jei a lo ms ms beri at 6 1 6 419 dallas savuis net 64 243 79 11 ms ms sz crl posh 6 3 6 dallas savuvis net 264 760 193 161 ms ms cr2 loopback ald savuis net 208 172 66 71 ms ms pri so f 3 8 atlantapaix savvis net 264 760 193 238 ms ms bpri so 1 2 6 atlantapaix savuis net 264 760 2608 42 Windows XP SP1 will not respond to an echo request on the public Internet but you should have updated to SP2 to get the latest security fixes The ping command function has several switches available as described in the Windows XP documentation available at http www microsoft com resources documentation windows xp all proddocs en us ping mspx mftr true At that same address click in the table of contents for more Windows XP troubleshooting tips Using Error Messages and Logs to Troubleshoot You can help resolve errors
37. Click in the directory then right click and click Select All or CTRL A On the toolbar click Delete or right click the selection then click Delete or CTRL X A confirmation message appears 5 Click Yes Run the installation again to see if the issue is resolved 4 a Cannot Connect to Server Making one or more minor configuration changes usually solves connection problems quite easily In the Log pane a complete list of all communications and commands between CuteFTP and the FTP server to which you are trying to connect appear If you cannot connect at least one ERROR message appears in the Log pane in red text which you probably need to scroll up to see That error message should tell you the specific reason why you cannot connect The most common connection problem is that the Host Address the User Name or the Password has been entered incorrectly Make sure all three pieces of information exactly match what the administrator of the Server you are connecting with provided GlobalSCAPE does not provide you with an FTP server username or password for uploading files The Internet Service Provider Web Hosting Provider to which you want to upload files provides you with the username password and FTP account information required to connect to their server Most Internet Service Providers Web Hosting Providers have this information available on their Web pages If you cannot connect to your server 1 Verify that the desti
38. If you change the extension when you rename the file you may not be able to open the file in the proper program To delete a file 1 Click a file in Local Drives gt Remote pane 2 Onthe main menu click File gt Delete A confirmation message appears 55 CuteFTP Lite v8 3 3 Click Yes Viewing File and Folder Properties Just as in Windows Explorer you can view the properties of any file or folder by right clicking the file then clicking Properties Local pane information license txt Properties General Security Summary license bet Type of fle Test Document Opens with h Notepad Location C Program Files Globals CAFE CuteF TF 6 Lite Size 12 7 KE 13 096 bytes Size on disk 16 0 KB 16 384 bytes Created Today April 11 2008 11 33 46 4M Modified Monday August 07 2006 12 18 52 PM Accessed Today April 11 2008 11 33 46 4M Attributes C Read only Hidden e Type Kind of item e g HTML document File Folder e Location Path where the file resides e g C Documents and Settings user1 My Documents on the remote server displays the directory e Opens with Indicates in which application the file opens To open ALL files of that type with a different application click Change For example if your computer is configured to open GIF image files in Internet Explorer but you want them to open in Paint Shop Pro so that you can edit them click Change scroll to or browse fo
39. If you receive this error from a server it could indicate one of the following problems e The site you are trying to log into requires a special user name and or password in order to transfer files o Contact the administrator of the site and find out if you need to use a special user name or password and whether or not you can access that site e The permissions on the site are incorrect so even though your user name and password are correct you are unable to upload or download o Contact the administrator of the site and make sure that your user name and password have read and write permissions set correctly e You cannot upload because the server you are sending to is full and will not allow more files to be uploaded 67 CuteFTP Lite v8 3 o Delete files that are no longer used or ask the administrator for more space on the system e The file name you are using has a space or a character that the server will not allow o Double check with the administrator of your site about which characters are accepted on your server and rename the files to an acceptable name For example some Web hosting providers only allow lower case characters no spaces and the files must be named htm instead of html Many hosting providers list this information on their Web sites e Acommunication error is occurring between the FTP host and your computer making data transfer impossible o If CuteFTP has worked in the past change nothing and
40. Maximum Age drop down menu then click the interval e After your search results display at the bottom left of the page you can click a drop down menu to choose to display from 10 to 100 results per page then click Update 80 GlobalSCAPE Inc CuteFTP Lite version 8 License THIS SOFTWARE IS LICENSED NOT SOLD YOU MAY USE THIS SOFTWARE ONLY AS DESCRIBED IN THIS AGREEMENT IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT DO NOT INSTALL THE SOFTWARE OR USE ANY REGISTRATION NUMBER THAT WAS PROVIDED WITH THE SOFTWARE YOU MAY CONTACT THE WEB SITE OR STORE WHERE YOU PURCHASED THE LICENSE FORA REFUND IF APPLICABLE 1 SOFTWARE The capitalized term Software refers to the object code for the computer program known as CuteFTP Lite any updates supplemental code or programs provided to you by GlobalSCAPE with or in connection with CuteFTP Lite the user s manual and Help file any components any related media and printed materials and any related online or electronic documentation 2 GRANT OF LICENSE Evaluation License If you acquired the license for the Software on an evaluation or trial basis you may use the Software without charge for the evaluation period Your evaluation period begins on the day you install the Software You must pay the license fee and register your copy to continue to use the Software after the evaluation period To pay the license fee and register your copy you should visit www globalscape com or an authoriz
41. Remote Start time Finish time Elapsed Left Speed Status 4 amp bw page gif ftp glob gt O bytes Dork ppubjbw 0 00 00 Suspende T amp DIALOG CID ftp glob gt bytes DiWwork pubi DIA 0 00 00 Suspendi 5 amp wht _gla_h gif ftp glob gt Obytes CeliWork pubwhe 0 00 00 7 Suspende 6 J wht_glo_n giF Ftp glob Obytes CeiWork Jpubiwht 0 00 00 7 Suspendi 5 amp wht_ids_ A gif ftp glob e Obytes CeiWork Jpubjwht 0 00 00 Suspende 1 amp whk_next_g gif Ftp glob gt Obytes Dork fpubswht 0 00 00 Suspende 2 amp wht _prev gif ftp glob gt bytes Dork gpubjwht 0 00 00 Suspende 3 amp wht_preyv_oggif Ftp glob gt bytes Dork gpubiwht 0 00 00 Suspende Changing How Files and Folders are Displayed You can display files and folders with large or small icons in a list or with file size and date modified details Large Icons Displays files and folders as large icons Small Icons Displays files and folders as small icons List Displays files in a list but no folders and no details Details Displays files and folders in a list with the file or folder size type and date modified To display files and folders as large icons do one of the following e Right click in the Local or Remote pane then click View gt Large Icons e On the main menu click View gt View gt Large Icons To dis
42. TO NINETY 90 DAYS FROM YOUR RECEIPT OF A COPY OF THE SOFTWARE COMPUTER PROGRAMS ARE INHERENTLY COMPLEX AND THE SOFTWARE MAY NOT BE FREE OF ERRORS THE SOFTWARE IS PROVIDED WITH ALL FAULTS AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY PERFORMANCE ACCURACY AND EFFORT IS WITH YOU 10 LIMITATION OF LIABILITY GLOBALSCAPE IS NOT LIABLE TO YOU FOR ANY CONSEQUENTIAL SPECIAL INCIDENTAL OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF THE DELIVERY PERFORMANCE OR USE OF THE SOFTWARE EVEN IF GLOBALSCAPE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES UNLESS APPLICABLE LAW PROVIDES OTHERWISE GLOBALSCAPE S LIABILITY FOR ANY CLAIM RELATED TO YOUR PURCHASE OF A LICENSE FOR OR USE OF THE SOFTWARE WHETHER IN CONTRACT TORT OR ANY OTHER THEORY OF LIABILITY WILL NOT EXCEED THE GREATER OF U S 5 00 OR THE LICENSE FEE PAID BY YOU 11 U S GOVERNMENT The Software is commercial computer software developed solely at private expense The rights of civilian and non civilian agencies of the U S Government to use disclose and reproduce the Software are governed by the terms of this License Publisher is GlobalISCAPE Inc 4500 Lockhill Selma Road Suite 150 San Antonio Texas 78249 USA 12 SECURITY You agree that GlobalSCAPE is not liable to you for security breaches resulting from your use of the Software The security of the Software depends primarily on you selecting a secure password and keeping it confidential You should not select a password
43. Type tab Site Properties for help globalscape com Protocol type FTP standard File Transfer Protocol Ei Protocol type comments This will use the industry standard FTP protocol for both command and data transactions in a non secure plain text Server type MR e Use global iil Transfer type Use global casn iN i ka Server time Zone No Offset No Offset w _ Automatically detect 39 CuteFTP Lite v8 3 3 Inthe Server Type list select a server type 4 Click Connect or OK Changing the Data Connection Type Port or PASV The sites are all configured by default to use the data connection type set in the Global Options dialog box You can change that setting for each site For example if you want to connect in PASV mode to a server that prefers PORT for data connections you might need to change the data connection type To change the data connection type 1 Display the Site Manager and view the Site Properties 2 Click the Type tab Site Properties for help globalscape com EW Protocol type FTP standard File Transfer Protocol 21 Protocol type comments This will use the industry standard FTP protocol for both command and data transactions in a non secure plain text fashion Server type Auto detect i Data connection type Use global settings
44. Window displays items ready for transfer in transit or just transferred To display or hide queued files and folders e On the main menu click View gt Show Panes gt Queue Pane or press ALT 2 Changing How Files and Folders are Displayed You can display files and folders with large or small icons in a list or with file size and date modified details Large Icons Displays files and folders as large icons Small Icons Displays files and folders as small icons List Displays files in a list but no folders and no details Details Displays files and folders in a list with the file or folder size type and date modified To display files and folders as large icons do one of the following e Right click in the Local or Remote pane then click View gt Large Icons 16 Configuring CuteFTP e On the main menu click View gt View gt Large Icons To display files and folders as small icons do one of the following e Right click in the Local or Remote pane then click View gt Small Icons e On the main menu click View gt View gt Small Icons To display files in a list but no folders and no details do one of the following e Right click in the Local or Remote pane then click View gt List e On the main menu click View gt View gt List To display files and folders in a list with the file or folder size type and date modified do one of the following e Right click in the Local or Remote pane
45. add the topic you are viewing to the Favorites tab To remove a topic click the topic then click Remove To display a topic double click it or click the topic then click Display Searching the User Guide or globalscape com When searching try several different searches using different words for the same concept For example if you want help with creating a script search for script vb batch and so on Also we have attempted to provide intuitive names for the topic titles and the Index and Table of Contents contain the topic titles of every topic in the help file So in this example if you are looking for a procedure on how to create a script click the Index tab and scroll to the topic Creating Scripts When you search globalscape com you are searching across all of GlobalSCAPE products not just CuteFTP For targeted searches try the application s help file first then the online help file then the Knowledge Base then the user forum You can also search the PDF If you still cannot find the answer to your question contact GlobalSCAPE Technical Support Be sure to let us know that you had problems finding your answer in any of our self help resources so that we can provide better information in the future 78 Getting Help Printing a Help Topic To print a Help topic 1 Do one of the following e Click the Print icon in the toolbar e Right click in the topic in the right pane then click Print The Print dialog box for
46. al number box in the registration wizard Serial Number Entered for the Wrong Product type Serial numbers are specific to a particular product Double check your invoice to see which product and version you purchased Compare that to the product name and version shown in the About dialog box or on the splash screen If they do not match then download the correct product from the GlobalSCAPE website If you have accidentally purchased the wrong product then contact the GlobalSCAPE support team CuteFTP Lite v8 3 Registration Unable to Complete due to a Network Problem Because activation takes place over the Internet CuteFTP must be able to connect to our registration server to complete the activation process If it cannot connect or complete the process it will prompt you with various alternatives You can email us certain information and we will reply with an unlock code or you can register via a Web form which also provides you with an unlock code The final alternative is to continue as an unverified registration which means that we will honor the serial number you provided as valid for now and attempt to complete the activation process later once a connection to the registration server is secured checked at application startup Lost Serial Number If you cannot locate your serial number you can obtain a copy from GlobalSCAPE Support If you still have the original email address used to purchase the software on the main menu clic
47. al up and VPN connections that are defined on your computer 4 Click LAN Settings to view the local area network settings A Changing any of these settings can cause your computer to lose its connection to your network and or the Internet Do not change them unless you know what they should be Your network administrator Web hosting provider or Internet Service Provider ISP can provide you with this information GlobalSCAPE does not have this information however many ISPs provide this information on their Web sites Failed to Establish Data Socket This error usually occurs when trying to connect in PASV mode to a site that only accepts PORT mode connections Change the connection type from PASV mode to PORT mode to connect to the site To switch from PASV to PORT mode 1 Inthe Site Manager click the problem site 2 Onthe main menu click File gt Properties 69 CuteFTP Lite v8 3 3 Click the Type tab 4 Inthe Data connection type list select the Use PORT check box 5 Click OK Error 421 Messages Common 421 errors include e Error 421 Service not available closing control connection e Error 421 User limit reached e Error 421 You are not authorized to make the connection e Error 421 Max connections reached e Error 421 Max connections exceeded You can receive a 421 error if the FTP server you are connected to limits the total number of connections available or limits the connections available to one user To
48. ame for each group of users the owner group and public What you set for one digit has no effect on the other two digits Each digit is made up of the three Read Write and Execute permissions The Read permission value is 4 the Write permission value is 2 and the Execute permission value is 1 These three numbers are added together to get the permissions for a file If you want a file only to be readable and not writable or executable set its permission to 4 This works the same for Write and Execute Executable only files have a permission of 1 57 CuteFTP Lite v8 3 For example if you want a file to have Read and Write permissions add the Read and Write values together 4 2 and you get 6 which is the permissions setting for Read and Write If you want the file to have Read Write and Execute permissions use the value 7 4 2 1 Do this for each of the three permission groups and you get a valid CHMOD mask If you want your file to have Read Write and Execute permissions 4 2 1 for yourself Read and Execute 4 1 for your group and Execute 1 only for everyone else you would set the file permissions to 751 Or just select the appropriate check boxes under Owner you Group and Public Viewing and Editing HTML Files You can specify a third party application to view and edit files such as Notepad EditPlus Microsoft Front Page and so on Note the difference between Opening and Viewing a file e On the main menu click
49. ase sensitive and when uploading or downloading files it treats two files with same name and different case as the same file For example if you want to upload TEXT txt file and a text txt file already exists on the server then it will see the files as the same and prompt you to overwrite the text txt file To set a site as case sensitive 1 Display the Site Manager and view the Site Properties 2 Click the Type tab 3 Inthe Server type list click Unix compatible 4 Click Connect or OK Conserve Local File Time Feature does not Work Properly when Connected to Serv u FTP Server The MDTM command is designed to be used for retrieving a file s time from the server However CuteFTP and various other FTP clients use the MDTM command to change set an uploaded file s timestamp The standard documenting the MDTM command http www ietf org rfc rfc3659 txt makes no provisions for using the MDTM command to set the file time stamp so various clients and servers have implemented the command differently Turn off this feature when connecting to Serv U or other FTP servers that modify the time sent as part of the MDTM set sequence The typical command syntax is MDTM YYYYMMDDHHMMSS FILENAME where the HHMMSS is either the client s actual local time zone or in the case of some FTP clients GMT Greenwich Mean Time which mimics the retrieve behavior of MDTM as documented in section 2 3 of the standard Certain servers such as Serv u hav
50. at a different local folder and or remote folder appear in the Local and Remote panes when you log in to a site You can also configure sites to switch to a local and or remote filter that you specify in the Site Properties dialog box for each site To switch to a remote or local folder when a site connects 1 Display the Site Manager and view the Site Properties 2 Click the Actions tab Site Properties for help globalscape com Tatar weeperel Type Atone Optiags i ee When dient connects switch to this remote folder When dient connects switch to this local folder C Documents and Settings kmarsh My Documents For navigation use the following caching options Use cache during session When uploading apply this rule to files and folder names Preserve case 3 To switch to a specified remote folder when CuteFTP connects in the When client connects switch to this remote folder box type the remote folder name prepended with a forward slash For example type mywebsite 31 CuteFTP Lite v8 3 4 To switch to a specified local folder when CuteFTP connects in the When client connects switch to this local folder box click the folder icon to browse to a select the local folder 5 Click OK Configuring Connection Options In the Global Options dialog box you can configure the number of simultaneous connections you will allow from CuteFTP number of times CuteFTP tries
51. by recording information from error messages and log files The Log pane appears at the top of the interface A standard error dialog box includes a short error message and two buttons Cancel and Details Click Cancel to dismiss the error dialog box Click Details to expand the error dialog to show more information Review the information in the logs and error messages The problem could be as simple as a typo in the connection information or the remote server might be refusing connection for some reason To use an error messages and logs to troubleshoot 1 64 Do one or both of the following Troubleshooting e Inthe error message click the Details button right click in the log text area then click Copy All Text The entire contents of the window is copied to the clipboard then paste it into an email or text file e Inthe Log pane right click then click Copy Entire Log to Clipboard or press CTRL SHIFT C then paste it into an email or text file 2 Send the information to your technical support department ISP or Web hosting provider for troubleshooting assistance FTP Status and Error Codes CuteFTP displays FTP status codes in the log window The codes are numbered according to their category Some codes represent errors while most codes simply communicate the status of the connection Below are brief explanations for the most common status and error codes They are provided here to point you in the right direction
52. choose the transfer mode for a session You can change the transfer type for a single CuteF TP session Once CuteFTP is restarted it reverts to the transfer type set in Global Options 1 On the main menu click File gt Transfer Type then click one of the following e Auto or press CTRL F1 Auto is the default transfer type and sends files in the mode specified for each file s extension All extensions are sent in binary mode unless they are listed in Global Options as described below e ASCII or press CTRL F2 files will be transferred in ASCII mode e Binary or press CTRL F3 files will be transferred in Binary mode To transfer specific file types in ASCII mode 1 On the main menu click Tools gt Global Options or press ALT F7 The Global Options dialog box appears 51 CuteFTP Lite v8 3 2 Expand the Transfer node then click ASCII Types A list of the file types that are transferred in ASCII mode are displayed 3 Do the following To specify file types that are to be transferred in ASCII mode in the ASCII extensions list type the file extension for the file type you want to transfer in ASCII mode then click Add The extension appears in the list e To specify file types that are to be transferred in binary mode in the ASCII extensions list click the extension of the file type that you want to transfer in binary mode then click Remove Removing the file type from the ASCII extensions list will cause
53. ck and hold the mouse button while dragging the item s from the Remote pane to the Local pane or Queue pane 4 Release the mouse button The items are copied not moved to your local location or to the Queue pane for later downloading For the procedures for file and folder management see Managing Files and Folders Transferring Graphic Files If you are uploading or downloading graphic files thumbnail view makes it convenient to preview the images right in CuteFTP so you can select the ones you want before you transfer them To turn on thumbnail view 1 Click in the pane local or remote that you want to change to thumbnail view 2 Doone of the following e On the main menu click View gt View gt Thumbnails e At the top of the Local or Remote pane click the Thumbnail icon ei Thumbnail view supports previews of GIF JPG or BMP files but not PNG files a You can adjust how CuteFTP handles thumbnail images in the thumbnail cache settings in Global Options For more information refer to the procedure in Log File Settings for configuring thumbnail cache options Queuing Files and Folders for Transfer CuteFTP allows you to drag items to the queue to download them later From within the queue pane you can also stop resume or restart a transfer For a description of the icons that appear in the Queue pane see Transfer Queue Icons 47 CuteFTP Lite v8 3 To display or hide the queue 1 Onthe main menu click
54. clear the error remove items from the Queue Pane and make sure only one instance of CuteFTP is running To remove items from the Queue Pane e Sometimes the Queue Pane can become cluttered with unfinished transfers To clear the queue right click inside the Queue Pane then click Remove All To verify only one instance of CuteFTP is running on your system 1 Right click on the Windows Task bar then click Task Manager 2 On the Applications tab view the list of running tasks to determine if CuteFTP is listed more than once 3 If more than one instance is listed click one of them then click End Task Installshield Error 1628 Failed to Complete Script Based Installation The following error message can occur at run time when you are trying to uninstall repair or update an installation Error 1628 Failed to complete script based install This error message is caused by the Windows Installer Service and is often caused by the installation itself Possible Cause 1 This error message is often caused when the uninstallation log file becomes corrupt This can happen if the installation is somehow corrupt Fix In the Windows Task Manager end the process that is running IDriver exe Right click the Windows Task bar then click Task Manager On the Processes tab click the Image Name column to sort it alphabetically NE Review the running processes to see if idriver exe is running 4 lf idriver exe is running click it or r
55. d appears on your home page download files ASP Error Occurs with Send Mail Using ABE with Secure Server and EFT Server Tf CuteFTP Lite v8 3 To add the RSS feed to Microsoft Outlook 2007 On the main menu click Tools gt Account Settings 2 Onthe RSS Feeds tab click New 3 Inthe New RSS Feed dialog box type or paste the URL of the RSS Feed For example http kb globalscape com rssfeed aspx 4 Click Add 5 Click OK Finding Information in the Help You can find information in the online or application help in several ways e Hyperlinks Clickable text that opens another topic or a Web page e Related Topics Listed at the bottom of many topics lists other topics relevant to the current topic e Using the Contents Search or Favorites tabs do the following Contents Contains the table of contents Click a main heading represented by a book icon to display pages that link to topics and click each subheading represented by a page icon to display the corresponding topic in the right pane Search Use the search pane or the Search box in the toolbar to locate words or phrases within the content of the topics Type the word or phrase in the text box press ENTER then click in the list of topics click the topic you want to view Favorites This option is not available in the Web help You can add a frequently viewed topic to the Favorites tab in the application s help Click Add to
56. d by lossy connection server kicked users a slow server and so on CuteFTP does not auto resume interrupted transfers when the remote server is unreachable i e there is no connection available the server is down or for any other reason In those situations you must manually resume the transfer assumes that the transfer is within its original context and attempts to resume it from the point it left off If the transfer is no longer in the original context CuteFTP prompts you to overwrite the destination file that is to start over again g In you have not shut down and restarted CuteFTP since the interruption took place CuteFTP To resume a stopped transfer e Click the stopped item in the queue then do one of the following o On the main menu click Tools gt Queue gt Transfer Selected o Right click the item then click Transfer Selected To reset a failed transfer e Click the stopped item in the queue then do one of the following o On the main menu click Tools gt Queue gt Reset Selected o Right click the item then click Reset Selected o To restart the transfer click Tools gt Queue gt Transfer Selected o Right click the item then click Transfer Selected Transferring Files in Binary or ASCII Mode You can specify binary or ASCII mode for a session globally per file type and per site All extensions are sent in binary mode unless they are listed in the ASCII extensions list as described below To
57. der cccccccseccseeeseeeeeeeeeeeseeeseeeees 72 Transferring to Case Sensitive Servers cccccccccsscccssceceeecseeccsecceuceceueecsuecsueecsueeseueeseeessaeessaeessaeenaass 73 Conserve Local File Time Feature does not Work Properly when Connected to Serv u FTP Server 73 WSING CULE PE Dehind a ROUS assess a a adskaeeauued sees 14 Using CuteFTP with Norton Internet Security 2004 00 0 cece ccccceeeceeeeseeeese sees eeseeeseeeeseeeeaeeeeaeeess 14 Truncated HISINGS aiaitecasaia trait aca a A eile E a iaanea eae Re 15 Fine Wall FODICNING e E E steams weanstonedennea cesasanandenaca A A A E este 15 SOCK EC EMO ZOO racist tetratst artnet E sansa do E a ace csauaties 15 Getmg Help eee ees Semen ey 2 meine a ee ean eee eee 77 GlODalS GAPE Suppor COMIC Tsetse aie a Sak ncaee a sieeve ioe hdc pane aceaneee alice chien ait eect 77 PINGING information in the ICID iiccaalseteinnenneie a e eE E o a E e aE 78 Searching the User Guide or globalSCape COM ccccecccceecceeeeeaeceseeeeseeeeseeeesueesaeeseueeseuessaeeeaey 78 PUG a HeD TODI saranen a ie vauciauiauere se a a a eae omlates 19 Sharing Topic Links from the Online Help ccccccccesceceseeceeeceeeecececeueeceeseeeseasessueeteeeesaeesaes 19 Using the Knowledge Base cccccccceeccecccecceecceececeeeeseeceuesauessuesueesaeesaeesaeesaeesesesgesegeseueseeseenesass 80 GlobalSCAPE Inc CuteFTP Lite version 8 LICENSE c cccccccccecccesscesecsscesece
58. e extended the MDTM command even further adding a time zone parameter to the end of the MDTM command as follows MDTM YYYYMMDDHHMMSS TZ FILENAME CuteFTP does not support this proprietary TZ parameter Also CuteFTP sends the local time for the HHMMSS portion of the MDTM command sequence not the GMT time Unfortunately Serv u and potentially other FTP servers expect the time to be sent in GMT and automatically adjust the time for the file causing it to be different than what the client expected Example CuteFTP retrieves a listing File time shows 8 55 AM rw rw rw 1 user group 20249 May 14 08 55 Reports cfc CuteFTP does an MDTM retrieve time to determine what the remote file s time is Notice the server sends 12 55 PM adding 4 hours due to the server s time difference and GMT COMMAND gt MDTM Reports cfc 213 20040514125501 CuteFTP uploads the replacement file STOR REPOrls cic To CuteFTP Lite v8 3 CuteFTP issues an MDTM command to set the time according the actual date and LOCAL time of the file 12 55 PM COMMAND gt MDTM 20040514125501 Reports cfc Subsequently CuteFTP retrieves the list from the server with the time of 8 55 AM rw Lrw rw 1 user Group 20249 May 14 08 55 Reports cfc Notice that the server did not write the timestamp as 12 55 as requested Instead it assumed the timestamp was in GMT and subtracted 4 hours Using CuteFTP behind a Router In most cases CuteFTP does not have any
59. e is used or accessed A license for the Software may not be shared by alternating use of the Software between different computers If you acquired the Software for a reduced price as an upgrade from a previous version of the Software you may no longer use the previous version The primary user of a computer for which a license has been purchased may access the Software via a remote technology and may make and use one copy of the Software on his or her portable computer You may also make one copy of the Software for back up or archival purposes Otherwise you may not copy the Software in whole or in part You may permanently transfer all of your rights under this license if the recipient agrees to the terms of this license you destroy any copy of the Software not transferred to the recipient and if the Software was licensed to you at a reduced price as an upgrade from a previous version you destroy any copy of any previous version that is not transferred to the recipient If you purchased the Software on a multi user basis you may permanently transfer your rights to one person only but that person may use the Software on that number of computers for which you purchased a license 3 RESTRICTIONS You may not reduce the Software to human readable form reverse engineer de compile disassemble merge adapt or modify the Software except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitati
60. ed sales agent For so long as the Software is the most current version of CuteFTP Lite distributed by GlobalISCAPE you may give exact copies of the evaluation Software to anyone You may not charge any fee for the copy or use of the evaluation Software itself but you may charge a distribution fee that is reasonably related to any cost you incur distributing the evaluation Software e g packaging You must not represent in any way that you are selling the Software itself Your distribution of the evaluation Software will not entitle you to any compensation from GlobalSCAPE You must distribute a copy of this license with any copy of the Software and anyone to whom you distribute the Software is subject to this license You may not remove any copyright trademark or reservation of rights language displayed on in or with the Software Registered License When you purchase a license you will be provided with a registration number You must enable the registered license for the Software by entering the registration number as prompted by the Software The term of the license is perpetual unless you purchased a limited term license You may install and use one copy of the registered Software on the number of computers for which you have purchased a separate license as indicated on the invoice or sales receipt If the Software is installed on a network server or other storage device you must purchase a license for each separate computer on which the Softwar
61. eeceeeccueeceuceceueesueeseeecsusessueesseeeseeesaeeeseaeens 41 Specifying Whether to Save a Site s Information CACHING ccccccseccseeeseeeeeeeeeeeseeeeeeeeeesseeeeeeees 41 Forcing Upper or Lower Case Filenames On Upload ccccccceccceccceeeteeceeeseeeeeeeeeueeeueeaueesueeaeeeanes 42 Creating and USING BOOKINAIKS aTr nn a RO aden eee 43 Savingcand Deleting LOG Fie Sinossi a i a AE a E A EE a Ea TETERA 45 Transferring Files and Folders ossos kuseni asui ati ead eset ae aaa a a a 47 Transtemino Graphic Files ater ste entices te Noes ian leseas cate a eiesea ae ee 47 Queuing Files and Folders for Transter ccccescceecceeeceeeceseceneceecesecaaeeseesecseeseeseeseeeseeeteeeseeses 47 Removing Successful Transfers from the Queue Automatically ccccccecccceeceeeeeeeeeeseeeeseeeeaeeesaeeees 48 Removing Items from the Queue PAN cccccscccseecceececeneecaeeccaeecsuceceueesaueesaeessueecsueeseeeseeessueessaeens 48 Transe rOUSUCICONS as a Linh ancl N Olena stk cate eaiesueenone neue 49 Translering Fe WS IY Ordo cis i ce Nal a rca ata ee Ne ta oc a cea Ga 49 SCO DPIC PAM STO ap elas eed te seuss ented a dadedacSennatatehen due seacevat gt esos taeseeathiene ets 50 PROS UMM Transl uses Salih Spud antics rahtic an cakesactemanascciaedies nase naria cues tate cormantias atid ediatiaaemahstec uate s aaaneeomenieie 51 Transferring Files in Binary or ASGIEMOdG srianan aa a a a a a e a a A i 51 WIPRO WING
62. eesseeeseeeesseeeensaeesneas 30 Displaying a Specific Folder when Connecting to a Site ccc ceeccceececeeeeeeeeeeeeeseeeseeeeseeeeseeesaeees 31 Configuring Connection O DlIONS saicessetiee eddie eet reacted tied eed ees 32 Storing and Modifying Site Configuration cccccccceseeeeeceeeeeeeeeeeeeeeeeeseeesenesenesenes 33 Backing Up SilecC ONTGU LAL ONS weston tend aie tue a ea a sie We hea nee Gated 33 Modifying Site FOP CNG iano ten oot ot Sagan cachet dat ate A aaa pence eaee 33 Site Properties General Tab wscenccuzctaunadscsonsestoeeveaascosiecavetevtade mieinaatzassnasaceabenedetereadaciauecsvenmaaseecns 33 CuteFTP Lite v8 3 SILKE Properes Type TA esinin oie retest hc r ta ldawee teensy Ua oceans eaten 34 Site Properes ACIIONS aD ice tace saz ceased ict a aa a a aus at accu tA a 36 Site Properties Options Wa D ier enscecs coterie a a tate sel a Maeno earn 36 Changing a Site s Connection Settings or Login Information cccccccceeccceeeeceeeeaeeeeeeeeseeeesaeeeseeeeaes 37 Changing Ahe FTP POW icno i ipa e iaoa 38 Designating a Site s Server IVpGicai ciel ccsedin mbechel oie eee ee 39 Changing the Data Connection Type Port or PASV ccccccccecccceeeceeeeeee cece eeseeeeseeeeaeeesaeeeseeeesaeesaey 40 Correcting Times for Sites in Different Time ZONES cccceecceecceeeeeeeee eee eeeueeaeeeseeeseeeseeeseeeseeeseeenes 40 Removing a Site from the Site Manager cccccsecccsscecee
63. ehind a proxy firewall or a socks firewall or are not sure of the specific settings for that firewall consult your system administrator or Internet Service Provider for the correct settings Since servers can have a variety of configurations GlobalSCAPE Technical Support will not have that information 12 Frequently Asked Questions Why are my files not transferring If a message appears that says your files could not transfer click Details to view the exact error message sent to you by the server Contact your Internet service provider or your Web hosting provider with this error message see Troubleshooting for more help How do remove files from CuteFTP that have finished transferring To remove items from the Queue Window that have already transferred or will not transfer on the main menu click Tools gt Queue gt Remove all All of the items are removed from the Queue window Or your can right click in the Queue Window then click Remove Selected Remove Finished or Remove All What is the Transfer Engine TE CuteFTP uses a Transfer Engine TE to transfer files which is completely independent of the main application interface You can configure CuteFTP Professional and Home to continue to transfer files even after the main CuteFTP interface is exited In CuteFTP Lite the TE shuts down and all in progress transfers stop if the application is closed CuteFTP Professional offers a COM interface to the Transfer Engine
64. eseeesseenseeseeseeeees 16 CONTIGUFING StartUp OPTIONS wcspscetecshncsheespecehecnheoutec ete aaa EER 17 COMMOuUrinG DIS Play SEMINO Siac tease perce candice T tee eminem idl hte Pea neater a 17 Log Display and Capture SCHINGS Aaitid wicca de aha beanie teaubtctuwnesede dit Bc bicwednatea vate ntae 18 Specifying the Default LANQUAGE ceccecccseeceseeeeeceeeceneceeeceeeeeeaeceecsaeeseeeeeeaeesaeesaeesaeeseeeseeeseenes 19 Creating a Customized Language Pile siasa e E a EASE 20 K VDO SNr U E fence rarer E A A elem cnauae 21 Connecting tO SMES srren E a E E EEEE 23 Configuring Internet Connection DUN LAN Settings ccc ccccceeeeeeeeseeeeseeeeseeesaeeeseeeeseeeeseeeeaey 23 Making Your First Connection Connecting to a Site Using the Connection Wizard 000 24 Connecting to Sites in the Site Manager cece cceccccececeeeeeeeeeceeeeseeeeseeesaeeeseeeeseeeeseeesaeesaeeesaueeaeeeaey 26 Comiguning OleranCe O DUO S sa i aside Sevtivate acetate ate a dawn tale sual dame a tele eaiata 2 Configuring How CuteFTP Handles Symbolic LINKS c cece cecccceeccaeeeeaeeeeeeeeseeeeseeeeseeesaeeseueeaeeeeaes 28 Configuring Navigation Options icc eck axtiel B tdecli eS aek o O k G 28 Transferring Files in Binary or ASCII MOde ccccecccceececeeceaeeeceeeeseeeeseeeeaeeesseeeseueeseeeeseeesaeeeseeesaes 29 Save Local or Remote Path as Default oe ccccccceseeessseeceeeeceeeeeceeeeceueeeeege
65. et only a list of file names and no other file information from the site Clear this check box if you want the site to send you complete file listings including file size file modified date and folder names Use the logical parent not physical parent on CDUP Select this check box if you want to return to the previous directory when you clicked the Up folder icon Bj even if you clicked a link or shortcut in the previous directory Clear this check box to go back to the parent directory for this folder which might not have been the directory you were in when you jumped to the current directory Retry attempts Specify the number of times you want CuteFTP to try connecting to this site if there is a problem making a connection Delay between retries Specify the number of seconds you want CuteFTP to wait before retrying a connection after a connection attempt fails Changing a Site s Connection Settings or Login Information On the General tab of the Site Properties dialog box you can change the connection or login information for the selected site To change a site s connection settings or login information 1 Display the Site Manager and view the Site Properties 3 CuteFTP Lite v8 3 2 Click the General tab Site Properties for help globalscape com General Type Actions Options Label help globalscape com Host address help globalscape com Username Login method imauser Normal Password Anonymous
66. ew the Site Properties 2 Click the Type tab 3 Inthe Data connection type box click Use PASV 4 Click Connect or OK If you still cannot connect follow the same steps but click Use PORT Change server Host type 1 Display the Site Manager and view the Site Properties 2 Click the Type tab 3 Inthe Server type box click the first server type in the list Unix 4 Click Connect or OK If that does not work try the next server type on the list Copy and Paste Functions Remove File from the Remote Folder FTP Servers do not support the Copy command If you copy a file from a folder in the Remote pane and then try to paste it in any folder in the Remote pane itself you are moving the file from the original folder to that folder or to a new location on the server FTP protocol does not allow you to retain the original file and create a copy in other folder in the remote location You can use the Cut and Paste commands to restore the original file This is a limitation of the FTP protocol not CuteFTP The copy command is available because you can copy files from the Remote to the Local pane to ue the queue etc 72 Troubleshooting To copy a file or folder from one remote folder to another remote folder 1 Download the file 2 Upload the file to the new location Transferring to Case Sensitive Servers Some case sensitive servers treat two files with same name but different case as two different files CuteFTP is not c
67. he Remote pane tid GlobalSCAPE CuteFTP Lite 8 0 Site Manager File Edit me Ea Help Modified f General FIP Sites File Folder 6 25 2007 10 GlobalSCAPE Download Site File Folder 6 6 2007 6 29 S58 File Folder A s0 2007 9 scl help globalscape com help globalscape com j E Item Name 2 Right click a site then click Connect double click the site or press CTRL T The Login dialog box appears Username Password Password protection Not encrypted L Do not show this prompt again 3 Type the Username and Password provided to you by the server administrator 4 Inthe Password protection box click an encryption option if required by the server Not encrypted MD4 MD5 26 Storing and Modifying Site Configuration 5 If you want to connect automatically next time select the Do not show this prompt again check box If you select the check box then when you right click the site then click Connect double click the site or press CTRL T the Login dialog box will not appear Instead CuteFTP will attempt to connect you to the site using the login credentials that you provided for the previous connection 6 Click OK CuteFTP connects to the site Configuring Tolerance Options Some servers treat PASV mode and links differently than others Configure from the tolerance options to help CuteFTP connect to these servers To configure the Tolerance settings 1 On the main menu
68. icense and the statement of the number of separate user license fees for which you have paid as described in Section 2 above This license may only be modified by a written document signed by GlobalSCAPE No GlobalSCAPE dealer or distributor is authorized to change the terms of this license If any provision of this license is held to be unenforceable the remainder of the license shall not be affected and the unenforceable provision shall be reformed to the extent necessary to make the provision enforceable If you are located outside the United States then the following provision applies Les parties aux pr sent s conferment leur volont que cette convention de m me que tous les documents y compris tout avis qui SHY rattach soient redig s en langue anglaise Translation The parties confirm that this Agreement and all related documentation is and will be in the English language Should you have any questions concerning this license or if you desire to contact GlobalSCAPE for any reason please contact GlobalSCAPE by mail at GlobalSCAPE Inc 4500 Lockhill Selma Road Suite 150 San Antonio Texas 78249 USA by telephone at 210 308 8267 or by electronic mail from http support globalscape com 83
69. ich you created them For consistency you might want to force all of your filenames to upper case or lower case when you upload the files Certain servers require filenames in all lower case To force upper or lower case filenames 1 Display the Site Manager and view the Site Properties 42 Storing and Modifying Site Configuration 2 Click the Actions tab Site Properties for help globalscape com When dient connects switch to this remote folder When dient connects switch to this local folder C Documents and Settings kmarsh My Documents For navigation use the following caching options Use cache during session When uploading apply this rule to files and folder names Preserve case 3 Inthe When uploading apply this rule to files and folder names box click one of the following e Force lower case Change all uploaded file names to lower case letters e Force upper case Change all uploaded file names to upper case letters all capitals 4 Click Connect or OK Creating and Using Bookmarks You can have special entries called bookmarks associated with sites that open a specific local or remote folder or both the folders To create a bookmark 1 Connect to a site In the Local pane click or browse to the folder you want to bookmark 2 3 Inthe Remote pane click or browse to the remote folder you want to bookmark 4 Doone of the following
70. ick the site that you want to delete then on the main menu click File gt Delete e Right click the site then click Delete e On the keyboard press DELETE e On the toolbar click the Delete icon A confirmation message appears 3 Click Yes Specifying Whether to Save a Site s Information Caching Caching means CuteFTP stores the site list information on your computer so when you navigate to different files and folders you don t have to reconnect To specify cache options 1 Display the Site Manager and view the Site Properties 41 CuteFTP Lite v8 3 2 Click the Actions tab Site Properties for help globalscape com When dient connects switch to this remote folder When dient connects switch to this local folder C Documents and Settings kmarsh My Documents For navigation use the following caching options Use cache during session When uploading apply this rule to files and folder names Preserve case 3 Inthe For navigation use the following caching options box click one of the following e Use cache during session Store the site s information only until you close the connection the default setting e Always use cache Store the site s information and keep it even after you disconnect e Do not use cache Never store the site s information 4 Click Connect or OK Forcing Upper or Lower Case Filenames on Upload By default all file names upload to the site in the case in wh
71. ight click it then click End Process Run the installation again to see if the error still occurs 70 Troubleshooting Possible Cause 2 This error can also occur if the Windows Installer Service is not properly configured on your computer or if the installation is created with a newer version of the Windows Installer Service than the one on your computer Fix To fix this issue install the latest Windows Installer Service on your computer Instructions and download links for the Windows Installer are listed below sorted by operating system e Windows 95 98 Me http www microsoft com downloads details aspx displaylang en amp FamilyiID CEBBACD8 C094 4255 B702 DE3BB 768148F e Windows NT 4 0 or 2000 http www microsoft com downloads details aspx FamilyID 4b6140f9 2d36 497 7 8fa1 6f8a0fSdcasf amp DisplayLang en e Windows XP Windows XP contains Windows Installer version 2 0 You should not have to install the Windows Installer Service MSI engine on Windows XP Restart your computer and run the installation again to see if the error continues to occur Possible Cause 3 This error message may also occur if a file in the Temp directory is conflicting with the files used by the installation while it is running Fix Delete the entire contents of the Temp directory Double click the My Computer icon on your desktop or right click Start then click Explore Navigate to the Temp directory for example C Windows Temp
72. ing or otherwise modifying the application or any one of its components You are permitted to modify the resource file for your own personal use on your own system only You are not allowed to distribute your modified resource file to anyone other than GlobalSCAPE Technical Support To modify the resource file using Microsoft Visual Studio 1 2 ae ee a ee eb a p 11 12 13 14 15 16 17 18 Locate the default Ing file in the CuteFTP installation folder Make a copy of this file in the same folder and rename it with a dll extension For example custom dll Launch Visual Studio On the main menu click File gt Open The Open dialog box appears In the Look in box locate the CuteFTP installation folder In the Files of type field click Executable Files exe dll ocx In the Open as box click Resources Click the resource dll file you just created then click Open In Visual Studio s main editor click one of the resource folders such as String Table Modify the resource strings Take care to not modify dynamic string placeholders i e d or s or escape sequences n The amp sign represents a mnemonic and must remain intact After you have completed your modifications on the main menu click File then click Save Close Visual Studio Locate the resource dll you just modified Change its extension back to Ing For example custom Ing Be sure to save it in the CuteFTP installation folder
73. ion options 1 On the main menu click Tools gt Global Options or press ALT F7 2 Expand the Navigation node The Navigation options appear 3 Configure options as described below e Inthe When adding items to the queue box click one of the following actions o Transfer immediately to start transfer of the queued item as soon as it is dropped in the queue o Suspend to place the item in the queue but to hold the transfer e Inthe When double clicking an item box click one of the following actions o Transfer immediately to send the item to the displayed remote site or the default download folder 28 Storing and Modifying Site Configuration o Add to queue amp suspend to place the double clicked item in the queue but hold the transfer o Launch in viewer to open the item in the File Viewer program chosen in Helper Applications o Open to run the item if it is a program o Edit to open the item in the File Editor program chosen in Helper Applications e Select the Use the logical parent not physical parent on CDUP command check box to return to the folder you just linked from when clicking the Move up directory icon Bj Clear this check box to change to the actual folder the item resides in and not a folder with a link to the item when clicking the Move up directory icon 4 Click Apply if you are going to make changes to other pages click OK to save changes and close the Global Options dialog box Transferring File
74. ist that includes UNIX UNIX compatible Windows NT and many others Data connection type Click Use global settings CuteFTP uses the connection type set in Global Options gt Transfer You can also specify PORTor PASV connection mode Transfer type Specify the transfer type you set in Global Options or one of the following e Auto detect Based on the file type CuteFTP decides whether to transfer in ASCII or binary e ASCII Used primarily for transfer of text based files such as HTML text and other documents e Binary Used primarily for data type transfers such as pictures and other graphics or files those do not have line feeds carriage returns Server time zone Specify No Offset if the server is in the same time zone as yours If the server is in a different time zone specify it here These time zones do not account for Daylight Saving Time To account for Daylight Saving Time choose a time zone one hour ahead of the server s time zone For example if you are connecting to a server in Central Daylight time set the time zone to Eastern Standard Time Time Zone Synchronization Select the Automatically detect check box to enable time zone synchronization The Time Zone Synchronization feature helps in synchronizing time for all of the time zones For example if you set the time zone to CST then during daylight savings the difference in the time occurs In that case you select the time zone one hour ahead of the server s ti
75. ite Properties General Tab On the General tab of the Site Properties you can modify the name Label by which the site is displayed in the Site Manager the host address username password and login method You can also type comments that are saved with the site settings 33 CuteFTP Lite v8 3 Site Properties for help globalscape com General Type Actions Options Label help globalscape com Host address help globalscape com Username Login method imauser Normal Password Anonymous TIT i iii it Double Comments Label Type a descriptive name for the site as it will appear in the Site Manager Host address Type the address to which you will connect for this site The address can be a domain name such as ftp example com or an IP address such as 192 168 125 210 If you do not know the address your hosting provider or system administrator should be able to provide it to you Many ISPs provide FTP configuration information on their Web site For an example of what to look for go to http help yahoo com I us yahoo geocities gftp gftp 09 html A similar help page should be available from the company that is hosting your web site Username Type the username given to you by your hosting provider Password Type the password given to you by your hosting provider Comments Type any notes about the site that you want to save with the site Login method e Click Normal if the server requires y
76. ith information from the server when initial connections are successful select the Display the server s welcome message check box Clear this check box to skip the server s successful connection message To send the QUIT command from CuteFTP no matter how you choose to disconnect select the Send QUIT command before disconnecting check box Clear this check box to disconnect without sending the QUIT command To use the UPnP NAT interface available in Windows XP to provide proper port mapping when connecting securely from behind a NAT firewall using PORT mode rather than PASV due to the remote host also being behind a NAT firewall select the Enable port mapping using UPnP check box Without UPnP you would need to manually set the port range in the client and also enable and forward them in the NAT firewall device l You can choose Max connections Delay between retries and Retry attempts for a Individual sites In the Site Manager click the Options tab To specify an IP address and define a port range when establishing connections using PORT mode select the Assign PORT mode IP address and port range check box then specify the IP address and port range Typically this setting should be turned off Optionally you can specify a range of ports for issuing port commands ee firewall Storing and Modifying Site Configuration 4 Click Apply if you are going to make changes to other pages click OK to save changes and close the
77. k Help gt Locate a lost serial If you no longer have access to that email account or do not recall which email address you used contact customer service department and provide your name address order ID or any other pertinent data that might help us locate your original purchase record 10 Frequently Asked Questions e How dol set up a connection to my FTP Server e Whatis my FIP Host Address e What is my user name and password e How dol upload my files with CuteFTP e How do transfer files from one site to another CuteFTP Professional only e How do navigate the directory tree in CuteFTP e How do I change the permissions of my files CHMOD e How do I delete files from my server e Why can not connect to my FIP site e Does CuteFTP support SSL FTPS and SSH2 SFTP e How do I connect if am behind a firewall e Why are my files not transferring e How dol remove files from CuteFTP that have finished transferring e What is the Transfer Engine TE e How do the various versions of CuteFTP differ e How can get a copy of CuteFTP e How long does it take to download e What sort of support do you offer for CuteFTP e How can best describe my problem if contact technical support How do set up a connection to my FTP Server First time users should use the Connection Wizard which will ask you for a Label for the site and the rest of the login information provided to you by your Web Hosting Provide
78. k Tools gt Global Options or press ALT F7 2 Expand the Transfer node then click Events The Events options appear 3 Select the Remove successful transfer items from the queue automatically check box to erase items from the queue after they have transferred Clear the check box to keep items in the queue even after they have transferred 4 Click Apply if you are going to make changes to other pages click OK to save changes and close the Global Options dialog box Removing Items from the Queue Pane You can remove items from the queue that are queued for transfer that have completed transfer or that have failed transfer To remove completed transfers from the Queue pane automatically refer to Removing Successful Transfers from the Queue Automatically To remove selected items from the queue 1 Click to select one or more items in the queue then do one of the following e On the main menu click Tools gt Queue gt Remove Selected e Right click the selection and click Remove Selected e Press DELETE 48 Transferring Files and Folders A confirmation message appears 2 Click Yes To remove completed transactions from the queue 1 Do one of the following e On the main menu click Tools gt Queue gt Remove Finished e Right click in the Queue pane then click Remove Finished A confirmation message appears 2 Click Yes To clear everything from the queue 1 Do one of the following e On the main menu click Too
79. l be transferred from the first server to the second server This feature is not available in CuteFTP Home or CuteFTP Lite How do navigate the directory tree in CuteFTP The Local pane located on the left side of the interface shows files and folders on your computer The Remote pane located on the right side of the interface shows you the directories of the site to which you are logged in You can navigate your drives in the same fashion as in Windows Explorer How do change the permissions of my files CHMOD Connect to your server using CuteFTP Click to select the file whose permissions you want to change then right click the selection and click Properties The options for the permissions are located at the bottom of the Properties dialog box Only servers that support the CHMOD command allow you to change permissions You cannot change permissions on servers that do not support CHMOD Refer to Viewing File and Folder Properties for more information regarding CHMOD How do I delete files from my server To delete files from your server click the file you want to delete then press Delete You can also right click the file and click Delete or you can click the file then click the Delete icon x on the toolbar Why can I not connect to my FTP site If you have tried to log into your FTP site and have been unsuccessful a message appears telling you that CuteFTP could not log in Click Details to view the exact error message se
80. le called Default Ing You can modify the text and dialogs displayed in the program or localize the entire resources in order to use CuteFTP in your own language The Global Options dialog box Language page is used to select the language file If you have the applicable language pack installed for the operating system CuteFTP will support the language and special characters To specify which language file to use 1 On the main menu click Tools gt Global Options or press ALT F7 2 Expand the Display node then click Language The available Language Files appear The Language File Information list displays information about the selected language file including the language and version number 3 Inthe Language File list click a language file to use click OK then restart CuteFTP 4 Click Apply if you are going to make changes to other pages click OK to save changes and close the Global Options dialog box 19 CuteFTP Lite v8 3 Creating a Customized Language File You can use tools such as Microsoft Visual Studio and Resource Hacker to create your own customized language file A This topic is for advanced users only Do not attempt if you are unfamiliar with Visual Studio or Resource Hacker The procedure below is provided as a courtesy GlobalSCAPE Technical Support does not provide support for Visual Studio or Resource Hacker CuteFTP s License Agreement contains specific language prohibiting reverse engineering decompil
81. listings for a folder e g LIST To retrieve a list of just file names for each folder select the Use NLST instead of LIST retrieves an abbreviated listing check box The list does not include time stamps file size or other details Clear this check box to use the LIST command and retrieve a list with details for each file and folder To continue login attempts if the server returns permanent errors 5xx inappropriately such as when the server is full or busy select the Treat 5xx errors as 4xx errors during login check box To accept permanent errors stop further connection attempts and avoid being banned for hammering clear this check box Selecting this option may result in being banned from a server CuteFTP will repeatedly try to connect to the server according to retry and retry delay settings If the retry delay period is set too low these repeated attempts may end up being considered hammering and the server administrator or service may ban your accounts 4 Click Apply if you are going to make changes to other pages click OK to save changes and close the Global Options dialog box 2 CuteFTP Lite v8 3 Configuring How CuteFTP Handles Symbolic Links You can determine how CuteFTP handles symbolic links Symbolic links are similar to shortcuts in that they point to items in other locations on a server To configure the Link options 1 On the main menu click Tools gt Global Options or press ALT F7 2
82. ls gt Queue gt Remove All e Right click in the Queue pane then click Remove All A confirmation message appears 2 Click Yes Transfer Queue Icons The queue icons are displayed next to each item in the Queue pane Icon Description o The item is in the queue but a transfer has not been attempted or scheduled The item is in the queue and a transfer has been scheduled but has not yet occurred b This item s transfer is starting a There is an existing file of the same name in the destination folder and you will have to decide whether to Overwrite the existing file Skip the transfer Resume an interrupted transfer Rename the file you are transferring or Numerate the file you are transferring The item transfer is in progress this usually appears for large transfers y The item transferred successfully The transfer has been interrupted but CuteFTP is still trying to complete the transfer The item has been skipped usually because you chose to skip it manually You have stopped the transfer while it was in progress You can still Resume this transfer a The server has refused to transfer the item The transfer log will show an ERROR gt message with a more information Transferring Files in Order You can see the order in which queued items transfer at the left end of the Queue pane The numbers in the column indicate the order of transfer By default files transfer in the same order that they are added to the queue
83. ly Generally you ll see a log like this STATUS 7 gt Connecting to Server Xr XxX e IP XEN XEK eK cas ERROR gt Can t connect to remote server Socket error 2000 ERROR gt Timeout 60000ms STATUS gt Waiting 20 seconds 2 lt c To avoid this error open port 21 to inbound and outbound traffic Most often a firewall Such as those from MacAfee Norton or the built in Windows XP firewall is blocking inbound or outbound TCP traffic on port 21 Ps For more error code information refer to Knowledge Base article 10140 at amp htto kb globalscape com 19 Getting Help For the most up to date information regarding this version of CuteFTP to view version history updates and activation instructions to download a PDF of this user guide and for other self help resources visit the GlobalSCAPE Support Center Le Aer release of the product the online help is updated as errors and omissions are identified 2 therefore you Should visit the Support center when the help in the application does not answer your questions GlobalSCAPE Support Center For fast answers to most questions please visit the GlobalSCAPE Help Center Our Customer Service team can answer your questions about software activation and registration or help with order problems Personal technical assistance for CuteFTP Lite is not available by phone e The GlobalSCAPE User Forum is a great place to find information or seek help from the global comm
84. main menu click View gt View then click one of the following Large Icons Small Icons List Details Thumbnails Displaying the Site Manager To display or hide the Site Manager e Doone of the following O Press F4 to toggle the Site Manager i fad Gravel are J availl_bak Fo 4 pE re eshs h lt 49 objecti 16 815 Local The Title bar displays the host address of the remote server The Remote pane displays the files and folders on the remote server Configuring CuteFTP 15 CuteFTP Lite v8 3 o On the main menu click Tools gt Site Manager gt Display Site Manager If you are connected to a site when you choose to display the Site Manager a confirmation prompt appears to warn you that you will be disconnected from the site Displaying Folder Contents To view listings in a parent folder 1 Click in the pane where you want to view the parent folder 2 Click the Move up icon To update refresh a folder listing 1 Display the folder 2 Click in the pane where the folder is displayed 3 Do one of the following e On the main menu click View gt Refresh e Right click then click Refresh e Press F5 Displaying the Connection Log Messages between the local computer and the server are stored in the Log To display the connection log e On the main menu click View gt Show Panes gt Log Pane or press ALT 2 Displaying Transfer Items The Queue
85. me zone Time Zone synchronization feature helps in comparing the time of the file when it is uploaded on the remote server to the local computer time rounding to the nearest 30 minutes The difference in the time is the Time Zone offset The CuteFTP shall automatically detects the remote server time zone and synchronize it with the local computer time zone when a file is transferred 35 CuteFTP Lite v8 3 Site Properties Actions Tab On the Actions tab of the Site Properties you can specify the actions to take when you connect to and upload to the site Site Properties for help globalscape com General Type Actions Options When dient connects switch to this remote folder aL When dient connects switch to this local folder Ic Documents and Settings kmarsh My Documents For navigation use the following caching options Use cache during session When uploading apply this rule to files and folder names Preserve case When client connects switch to this remote folder Type the full path to any folder on the remote site and CuteFTP will automatically open the folder in the Remote Pane when you connect to the site When client connects switch to this local folder Type or browse to the full path for any folder on your computer and CuteFTP will automatically open the folder in the Local Pane when you connect to the site For navigation use the following caching options Caching mea
86. minates you must destroy all copies of the Software The termination of this license does not limit GlobalSCAPE s other rights it may have by law 7 INTELLECTUAL PROPERTY You acknowledge that you have only the limited non exclusive right to use and copy the Software as expressly stated in this license and that GlobalSCAPE retains title to the Software and all other rights not expressly granted You agree not to remove or modify any copyright trademark patent or other proprietary notices that appear on in or with the Software The Software is protected by United States copyright patent and trademark laws and international treaty provisions 8 EXPORT RESTRICTIONS You may not export or re export the Software in violation of the export laws of the United States or the applicable laws of any other jurisdiction Among other things U S laws provide that the Software may not be exported or re exported to certain countries that are embargoed or restricted or to certain restricted persons Embargoed and restricted countries currently include Cuba Iran Iraq Libya and Sudan 9 NO WARRANTIES TO THE EXTENT PERMITTED BY APPLICABLE LAW THE SOFTWARE AND ANY SUPPORT SERVICES ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT IF APPLICABLE LAW REQUIRES A WARRANTY THE REQUIRED WARRANTY IS LIMITED
87. nary mode in the ASCII extensions list click the extension of the file type that you want to transfer in binary mode then click Remove Removing the file type from the ASCII extensions list will cause that type of file to be transferred in binary mode Click OK 29 CuteFTP Lite v8 3 To change a site s transfer types 1 Display the Site Manager and view the Site Properties 2 Click the Type tab Site Properties for help globalscape com ES General TYPE Actions Options Port 21 Protocol type FTP standard File Transfer Protocol Protocol type comments This will use the industry standard FTP protocol for both command and data transactions in a non secure plain text fashion Server type Auto detect ka Data connection type Use global settings Transfer type Use global setting vt Server time zone No Offset w Automatically detect In the Transfer type box Auto detect is selected by default Based on the file type CuteFTP decides whether to transfer in ASCII or binary To change this setting for this site click one of the 3 following e ASCII Used primarily for transfer of text based files such as HTML text and other documents Binary Used primarily for data type transfers such as pictures and other graphics or files that do not have line feeds 4 Click Connect or OK Save Local or Remote Path as Default When you connect to a site your My Documents f
88. nation server name and IP address is correct 71 CuteFTP Lite v8 3 2 Verify that the connection port number is correct on the Type tab of Site Properties For example for FTP connections it is usually port 21 3 The remote server may be temporarily or permanently inaccessible try again later 4 Try pinging the address see Troubleshooting Tips for details 5 If you are using a router verify the router is up and running check by pinging it and then ping an address outside of the router 6 Do a traceroute to the destination to verify all routers along the connection path are operational see Troubleshooting Tips for details 7 Verify that your Windows network connection is setup properly Can you connect to the Internet 8 Verify that your local software or hardware firewall is not blocking outbound connections originating from CuteFTP 9 Verify that your anti virus software is not at fault try disabling it Cannot See Remote Files or Folders lf you cannot see your directory listing or files you can try these solutions then attempt to connect again Your connection log shows a LIST L command instead of the normal LIST 1 On the main menu click Tools gt Global Options or press ALT F7 2 Expand the Navigation node then click Links The Links options appear 3 Clear the Attempt link resolution using LIST L command check box then click OK Change connection type 1 Display the Site Manager and vi
89. nd no access or permission denied This error is not caused by CuteFTP If you believe that your FTP account privileges or ory O1 permissions are configured incorrectly contact the technical support department at the remote FTP site or your Web hosting company for help O 6 Troubleshooting Requested file action aborted Exceeded storage allocation for current directory or data set This error is not caused by CuteFTP There is not enough disk space available to you on the remote FTP server The most common cause for this error is that the limited disk space allocated for your individual FTP account is already in use This error may also appear when disk space appears to be available but the file being uploaded is large enough so that if it were uploaded it would cause your disk space quota to be exceeded To resolve this error you can increase the space available by deleting unnecessary files from the remote server or by making arrangements with your Web hosting provider or FTP account administrator for additional disk space Requested action not taken File name not allowed Try changing the file name or getting rid of spaces in the file name This error is not caused by CuteFTP The file name is not allowed by your server Many FTP servers have restrictions on file names If your file name contains special characters symbols or spaces in the file name it might be rejected by the remote FTP server The remote FTP site may al
90. ng help htm and paste it into an e mail Using the Knowledge Base GlobalSCAPE s Knowledge Base hitp kb globalscape com provides information in HOW TOs FAQs and other types of articles Many of the articles are created as a result of assisting customers with configuration and troubleshooting J rowse Search ai Home Search Knowledge Base t Search Knowledge Base For solutions containing v Type All Types o o S o BAE Using All of the words entered i w Search Article Title amp Text Article Title Only article ID Maximum Ag Any Age t E gt fe Search Tips e For the most comprehensive search for articles specific to CuteFTP type cuteFTP then click Go e To narrow your search in the Within drop down menu click CuteFTP e To only find certain types of articles FAQ HOWTO INFO etc in the Type drop down menu click an article type e Inthe Search area the options apply to where it searches not the display of results That is if you search for cuteftp and then click Article ID no results are returned since Article IDs are numbers For example if you wanted to search for an article ID 10070 in the For solutions containing box type 10070 click Article ID then click Go e To search for your keyword only in article titles click Article Title Only e To search only for articles going back a certain length of time e g 3 days ago last year click the
91. ns CuteFTP stores the site list information on your computer so when you navigate to different files and folders you do not have to reconnect e Use cache during session Store the site s information only until you close the connection e Always use cache Store the site s information and keep it even after you disconnect e Do not use cache Never store the site s information When uploading apply this rule to files and folder names Use this to change file names to upper case lower case or to keep the case the same e Preserve case Keep all uploaded file names in their original case e Force lower case Change all uploaded file names to small letters e Force upper case Change all uploaded file names to all capitals Site Properties Options Tab On the Options tab of the Site Properties you can specify the number of retry attempts delay between retries and other options 36 Storing and Modifying Site Configuration Site Properties for help globalscape com General Type Actions Options Site specific configuration options Use global settings for all options Retry attempts Delay between retries Site specific configuration options e Use global settings for all options the site will use the parameters set in Global Options e Use site specific option the site will use the parameters set on this tab Use NLST instead of LIST retrieves an abbreviated listing Select this check box to g
92. nt to you by the server Contact your Internet Service Provider or your Web Host Provider with this error message and they will be able to assist you in getting connected GlobalSCAPE Technical Support does not have access to your Internet Service Provider Web Host Provider s FTP information See Troubleshooting for more information Does CuteFTP support SSL FTPS and SSH2 SFTP CuteFTP Professional supports SFTP which is a component of SSH2 Professional and Home editions both support SSL CuteFTP Lite does not support SSL or SSH Check with your server administrator or ISP to verify that the server you are connecting to supports SSL or SFTP SSH2 You cannot connect with SFTP simply by configuring the proxy settings in Global Options CuteFTP does not support using SFTP through a proxy server that is not a SOCKS proxy server Non SOCKS servers are protocol dependent meaning that if it s an FTP server you must use FTP and if it s an HTTP server you must use HTTP SOCKS proxy servers are not protocol dependent A SOCKS proxy server works for any TCP IP socket connection so the protocol should not matter How do I connect if am behind a firewall If you are behind a firewall and you cannot connect you will need to set up CuteFTP to connect through that firewall On the main menu click Tools gt Global Options gt Connection node Click either SOCKS4 amp 5 or Proxy Server and complete the information If you are unsure if you are b
93. older is the default local folder and the default remote folder is the folder that you specified when you configured the site You can specify that a different local folder and or remote folder to appear in the Local and Remote panes when you log in to a site You can also configure sites to switch to a local and or remote filter that you specify in the Site Properties dialog box for each site To save the local or remote path as the default 1 Connect to the Site 2 Inthe Local pane browse to the folder that you want to make the default 30 Storing and Modifying Site Configuration 3 On the main menu click Tools gt Site Manager gt Save Local Path as Default Tools Help Queue Site Manager E Display Site Manager Bookmarks j 7 Save Local Path as Default oO Global Options Alt F7 Save Remote Path as Default 4 Inthe Remote pane browse to the folder that you want to make the default 5 On the main menu click Tools gt Site Manager gt Save Remote Path as Default The next time you connect to the site the local folder that you specified as the default will appear in the Local pane and the remote folder that you specified as the default will appear in the Remote pane Displaying a Specific Folder when Connecting to a Site When you connect to a site your My Documents folder is the default local folder and the default remote folder is the folder that you specified when you configured the site You can specify th
94. on You may not rent lease or lend the Software You may not use the Software to perform any unauthorized transfer of information such as copying or transferring a file in violation of a copyright or for any illegal purpose 81 CuteFTP Lite v8 3 4 SUPPORT SERVICES GlobalSCAPE may provide you with support services related to the Software Use of support services is governed by the user manual online documentation and other GlobalSCAPE materials as they may be modified from time to time GlobalSCAPE may use any information you provide as part of obtaining support services for its business purposes including product support and development 5 INFORMATION COLLECTION The Software includes a feature that assigns a unique number to your computer based on system information The Software reports this number to us when you install the Software enter your registration number or both The Software may also identify and report to us your Windows language identifier setting IP address and the date and time of installation and or registration We use this information to count the number of installations detect piracy of the Software and develop rough statistical data regarding the geographic location of our users If you register our Software we tie this information to the personally identifiable information that we have about you 6 TERMINATION This license terminates if you fail to comply with its terms and conditions If your license ter
95. ons or press ALT F7 2 Expand the Transfer node then click Events The Events options appear 3 Select the Preserve remote time stamp for downloaded files check box to keep a downloaded file s time stamp the same on the local computer as it is on the server Clear the check box to allow the local computer to give downloaded files a new time stamp 4 Select the Preserve the local time stamp for uploaded files if the server allows MDTM check box to keep an uploaded file s time stamp the same on the server as it is on the local computer Clear the check box to allow the server to give uploaded files a new time stamp The FTP command MODIFICATION TIME MDTM can be used to determine when a file on u the server was last modified The Internet Engineering Task Force IETF does not endorse using MDTM to modify a remote file s time stamp however quite a few servers support it CuteFTP attempts the command when requested and reports errors in the log if any 5 Click Apply if you are going to make changes to other pages click OK to save changes and close the Global Options dialog box Transfer Settings To access transfer settings 1 On the main menu click Tools gt Global Options or press ALT F7 2 Expand the Transfer node The Transfer options appear 3 Configure options as described below e Inthe Reconnect and resume in box specify the time that CuteFTP waits to try again after an interrupted or failed download Select a time
96. ons or press ALT F7 The Global Options dialog box appears 2 Expand the Navigation node then select the Auto refresh the remote pane after uploading a file or folder check box 3 Click OK 58 Managing Files and Folders Listing Files and Folders in Order You can sort the display of the files and folders in the Remote Local and Queue panes Sorting is for ease of finding a file or folder it does not affect the transfer order of the files folders in the Queue To sort files and folders in order by name 1 Click in the Remote or Local Drives pane 2 Onthe main menu click View gt View gt Details 3 Click the Name column header in the Remote or Local drives pane 4 Each time you select the column header the items are sorted in the opposite order g You can sort by any column when in Details view To sort files and folders in order in the Queue 1 Click in the Queue pane 2 Click a column header in the Queue pane The transfer items are listed in alphabetic order of the selected column s contents 3 Each time you select the column header the items are sorted in the opposite order The order items are listed in the Queue is not necessarily the order in which they transfer The Lae numbers in the left most column of the Queue indicate the order of transfer For example when the Queue is sorted alphabetically by Item Name the transfer order stays the same Ther Mame Address lt gt Size Progress Local
97. ou will need to contact your server administrator for more information GlobalSCAPE support staff does not know or keep track of FTP host addresses of every ISP Web server If all of these options fail with the same results contact the server administrator of the site to which you are attempting to connect to in order to resolve the problem Child Transfer Failed If you attempt to transfer a folder or directory and see this error it simply means that an item or items within the folder failed to transfer You can check your connection log to find a more detailed error describing why the item failed to transfer Not Enough Credits to Download You may not be able to download from some FTP sites until you have uploaded something to them In other words you have to give them a file before they give you one a type of file trading Most of these ratio sites have a text file that explains how to upload files to them to get credits If you have any problems contact the administrator of the site GlobalSCAPE does not have this information 68 Troubleshooting Permission Denied Every time an FTP account for uploading your Web pages is opened your server determines all the things that you are allowed to do like upload download write to a file delete a file make new directories etc If permissions have not been set up correctly you will not be able to upload your files to the server If you receive this message your server admini
98. our user name and password for a connection e Click Anonymous if the server does not require a user name and password for a connection e Click Double if you need to supply your user name and password twice for a connection Connect Saves site changes and connects to the site OK Saves changes and closes Site Properties Cancel Cancels changes and closes Site Properties Help Opens the online help Site Properties Type Tab On the Type tab of the Site Properties you can synchronize the time zone and define the server type data connection type and transfer type 34 Storing and Modifying Site Configuration Site Properties for help globalscape com Protocol type FTP standard File Transfer Protocol 21 Protocol type comments This will use the industry standard FTF protocol for both command and data transactions in a non secure plain text fashion Server type Data connection type Use global settings Transfer type Use global setting Server ime zone Automatically detect Connect _ Port The default port number appears e g FTP 21 You can change the number if the default is not correct for your site Contact your ISP Web service provider for the correct port number Server type If you keep the default of Auto detect CuteFTP tries to determine what kind of server is at the site If you have connection problems or you know what kind of server is at the site you can choose from the l
99. play files and folders as small icons do one of the following e Right click in the Local or Remote pane then click View gt Small Icons e On the main menu click View gt View gt Small Icons 59 CuteFTP Lite v8 3 To display files in a list but no folders and no details do one of the following e Right click in the Local or Remote pane then click View gt List e On the main menu click View gt View gt List To display files and folders in a list with the file or folder size type and date modified do one of the following e Right click in the Local or Remote pane then click View gt Details e On the main menu click View gt View gt Details Moving Items from One Folder to Another on a Remote Server You can move selected items from one remote folder to another remote folder on the same server To move items from one remote folder to another 1 Connect to the site then open a folder on the remote site 2 Select items in the folder 3 Do one of the following e On the main menu click Edit gt Move to Folder e Right click the file then click Move to 4 Inthe Move items to box specify the path at which to save the selected items 5 Click OK CuteFTP does not create the folder If the folder does not exist an error message appears Changing File and Folder Permissions on Remote Sites You can set who can open change or delete files and folders on remote sites To change permissions for
100. r What is my FTP Host Address A host address will be in the format of ftp mywebsite com This information is assigned by your Web Hosting Provider If you do not know the FTP address contact your Web Hosting Provider or Internet Service Provider Many ISPs provide FTP configuration information on their Web site For an example of what to look for go to http help yahoo com I us yahoo geocities gftp gftp 09 html A similar help page should be available from the company that is hosting your web site What is my user name and password Your Web Hosting Provider or Internet Service Provider assigns this information If you need to find out what this information is you can contact them and they will be able to give that information back to you How do upload my files with CuteFTP First you must configure and connect to your site Once connected you can upload your files by browsing to the directory where your files are located on the left pane click the files you want to upload then drag them to the corresponding folder in the right pane the server side You will see the upload progress of your files in the Queue window 11 CuteFTP Lite v8 3 More on transferring files and folders How do transfer files from one site to another In CuteFTP Professional connect to two different servers In the first server window click the files you want to transfer then drag and drop these files to the second server window The files wil
101. r psp exe then click OK This change will affect ALL files on your computer that have that extension the same as clicking Tools gt Folder Options gt File Types in Windows Explorer e Size Size of the file or folder e g 43 1 MB 45 281 728 bytes e Contains For folders displays how many files and subfolders it contains 56 Managing Files and Folders Remote pane information xij License greement rtf Properties Properties w LicenseAgreement rtf Type Rich Text Format Server kb globalscape corr Location kb Size 13 32 KB 13 637 bytes Modified 0626 04 12 00 User Owner Group Permissions Wee OWNEr Group Public Read Read Read write write write Execute Execute Execute e Server The address URL of the server on which the file resides e Modified When the item was last modified e User Specifies the user of the item e g owner e Group Specifies the group to which the item belongs can be blank e Read Write Permissions You can set the CHMOD permissions by changing the number such as 777 or just check off the permissions in the Owner Group and Public area of the dialog box About CHMOD Permissions The CHMOD permission mask is a three digit number e First digit Defines the permissions for the owner you e Second digit Defines the permissions for the group e Third digit Defines the permissions for everyone else referred to as public Each digit works the s
102. rouDIESNOOUNO seisoin a a aa a E 63 TroOUDIESAOONNO TID Sesssrsan nenn aaa ia A p aaa L eaa Ea RA aE R 63 Using Error Messages and Logs to Troubleshoot ccccceccseccseeeseeeceeese esse esse eeseeeseeeseeeseeeeeeeseeeeeees 64 Fale Status and Enor GOOS enra T a E E 65 Cannot Close Data Transfer Gracefully ccccccccccsecccseeceeeeceneeceeeccaeeceuceceeesaueesseeseaeessueesseeeseeeseas 67 Cannotiniate Data Fransen 1 sasiniapiiducstes vas dian pasted del Dods tative aided vas diana tule Rusicawnguiles 67 Cannot ResSoNe Host NAM rsnskeie aaa a a a e a aa 68 CHING Transier Pall Chass siatinadae e a a a a a a Adudiians ys 68 INOUIENOUGM Credits to Downoad recorrien a E A nee 68 PEMISSON DENE saor e a e e a wane tedersianaaeoeuuns ance 69 Port Already in Use Error with Dial up VPN a nnannnnnnnnnnnnnnnnnnnnnnnennennnnnnnnsnnsnnnnnsnnsnrnnrsnrnnrnnrnnrnnrnnrenrenrnne 69 Failed to Establism Dalla SOCK Cl en a E A a saueete aa eeu tanacamahetseneinaceaniebie 69 Enora 2T WICSSAGCS eaaa a a a a eee a a a N ake 70 Installshield Error 1628 Failed to Complete Script Based Installation cc cecccceceeseeeeeeeeeeeeeeeees 70 Cannot CONNECUTO SSIVEN save sicsaissacnsdidrosaactearsecieiedsa tals aisubdidendadabbadeluaSicotsutetd a a a a a a 71 Cannot See Remote Files or Folders ccccccsccccsseecceseeeseneecseseeseececeuececeuecesuecssseesseeeensaeseneneesneas 72 Copy and Paste Functions Remove File from the Remote FOI
103. rowse for the folder or type a different path e To delete log files automatically at time intervals you specify select the Delete saved logs every check box Specify whether to delete files after a specified number of days hours or minutes Clear the check box to keep all log files or if you plan to delete them in other ways e To remove all log files from your log folder that are currently not in use click Delete all logs g oss for active sessions are not deleted 45 CuteFTP Lite v8 3 46 Transferring Files and Folders Transferring files and folders between sites is quick and easy Besides just clicking and dragging the item that you want to transfer you can also e Multi select and drag items as group SHIFT click for contiguous items CTRL click for non contiguous items e Drag items to the Queue to upload them later To upload files transfer from a local to remote computer 1 Connect to a remote site 2 Inthe Local pane locate the files or folders that you want to upload 3 Click and hold the mouse button while dragging the item s from the Local pane to the Remote pane or Queue pane 4 Release the mouse button The items are copied not moved to the remote server or to the Queue pane for later uploading To download files transfer from a remote to a local computer 1 Connect to a remote site 2 Inthe Remote pane locate the files or folders that you want to download 3 Cli
104. s in Binary or ASCII Mode You can specify binary or ASCII mode for a session globally per file type and per site All extensions are sent in binary mode unless they are listed in the ASCII extensions list as described below To choose the transfer mode for a session You can change the transfer type for a single CuteF TP session Once CuteFTP is restarted it reverts to the transfer type set in Global Options 1 On the main menu click File gt Transfer Type then click one of the following Auto or press CTRL F 1 Auto is the default transfer type and sends files in the mode specified for each file s extension All extensions are sent in binary mode unless they are listed in Global Options as described below ASCII or press CTRL F2 files will be transferred in ASCII mode Binary or press CTRL F3 files will be transferred in Binary mode To transfer specific file types in ASCII mode 1 On the main menu click Tools gt Global Options or press ALT F7 The Global Options dialog box appears Expand the Transfer node then click ASCII Types A list of the file types that are transferred in ASCII mode are displayed Do the following To specify file types that are to be transferred in ASCII mode in the ASCII extensions list type the file extension for the file type you want to transfer in ASCII mode then click Add The extension appears in the list To specify file types that are to be transferred in bi
105. s the information in the Site Manager for future connections Prs The Internet Service Provider ISP or Web Hosting Provider to which you want to upload files 3 provides you with the username password and FTP account information required to connect to their server Many providers offer this information on their Web support pages Refer to the GlobalSCAPE Knowledge Base articles at http kb globalscape com for information about FTP connections to your AOL or Roadrunner accounts or search your provider s support pages for keyword ftp To connect to an FTP site 1 Gather the information that you need to make a connection e Host Address the IP address or FTP domain address that your ISP gave you to log in to the FTP site e g 64 243 64 21 or ftp example com e User Name the user name your ISP gave you to log in to the FTP site Your username is often the part of your email address in front of the sign e Password the password your ISP gave you to log in to the FTP site This is often the same password you use to download your email e Site Name By default the Site Name is the same as the Host Address but you can name it anything you want it is not provided by your ISP or GlobalSCAPE 2 Doone of the following e On the main menu click File gt Connection Wizard e On the toolbar click the Connection Wizard icon we l e Press CTRL J The CuteFTP Connection Wizard appears CuteFTP Connection Wizard Welcome to
106. so be rejecting a particular file based on the file type or extension To resolve this error if the file name contains special characters symbols or spaces you will need to rename the file before you can upload it Rename the file using only alpha numeric characters and no spaces For more information refer to Opening Editing Renaming and Deleting Files Note If you change the file name you will also need to change links in Web pages that point to that file name 10054 Connection reset by peer The connection was forcibly closed by the remote host Cannot connect to remote server Generally a time out error Try switching from PASV to PORT mode or try increasing the time out value See Reconnect and resume in Transfer settings 10061 Cannot connect to remote server The connection is actively refused by the server Try switching the connection port 10066 Directory not empty The server will not delete this directory while there are files folders in it 10068 Too many users server is full Try connecting later If the problem persists contact the server administrator Cannot Close Data Transfer Gracefully If the error message Cannot close data transfer gracefully is generated after a download is complete it indicates that CuteFTP has received all the data it needs but the server is still sending information Since that data is still transmitting CuteFTP forces the connection to close Cannot Initiate Data Transfer
107. so estimates the round trip time generally in milliseconds records any packet loss and prints the ping statistics when finished e Tracert racert is used to determine the route taken by packets across an IP network This is useful to determine where the connection problem exists whether with your CuteFTP configuration at the server or somewhere in between such as blocking by a firewall TCPView is a Windows utility available for free on Microsoft TechNet at i http www microsoft com technet sysinternals Utilities T co View mMspx To use ping or traceroute 1 On the Windows task bar click Start gt Run The Run dialog box appears 2 Inthe Run box type cmd then click OK The Windows Command Prompt appears 3 Atthe prompt type the command and then the IP address or domain name of the server to which you are trying to connect For example to test that you are using ping correctly try pinging the GlobalSCAPE web site and do a tracert to the Gmail server as shown in the illustrations below ping www globalscape com Or 63 CuteFTP Lite v8 3 tracert www gmail com Gy C WINDOWS system32 cmd exe C Documents and Settings userlh gt ping waw qglobalscape com Pinging vuu globalscape com 64 243 64 12 with 32 bytes of data Reply from 64 243 64 12 bytes 32 timet lt ims TTL 1248 Reply from 64 243 64 12 bytes 32 timetims TTL 1248 Reply from 64 243 64 12 bytes 32 timetims TTL 1248 Reply from 64 243 64 1
108. sscesecsteesecesserteesserseerssesees 81 CuteFTP Lite v8 3 vi About CuteFTP Lite CuteFTP Lite is a Windows based File Transfer Protocol FTP application that allows you to use FTP without having to Know all the details of the protocol itself CuteFTP Lite simplifies FTP by offering a user friendly Windows interface instead of a cumbersome command line utility CuteFTP Lite gives novice PC users the ability to upload download and edit files on remote FTP servers around the world Installing and Removing the Software System Requirements e Windows 2000 Windows XP Windows Server 2003 Windows Server 2008 or Windows Vista e An Internet connection e Microsoft Internet Explorer 5 5 or higher To install CuteFTP on your computer 1 Do one of the following e Download and save CuteFTP from hitp www globalscape com downloads then double click the executable to run the installer e Place the installation CD in your DVD CD ROM drive Installation should begin automatically If your DVD CD ROM drive does not support automatic installation a Double click My Computer located on the desktop b Double click the DVD CD ROM drive icon c Double click the Setup exe icon 2 Follow the wizard instructions To remove CuteFTP from your computer 1 Click Start gt Settings gt Control Panel then click Add Remove Programs 2 Click CuteFTP Lite 3 Click Add Remove 4 Follow the wizard instructions You are offered the option of
109. strator has not established your permissions correctly Contact the server administrator to reset the permissions If none of the transactions you try with CuteFTP seem to be completed refer to the log pane for any entries that are colored red or any messages indicating a potential problem You can copy the contents of the log into an email or text file to send to your administrator or Web hosting provider Refer to FTP Error Codes for information about error codes Port Already in Use Error with Dial up VPN If you are connecting to a Virtual Private Network through a modem and receive the Port already in use error when trying to connect you might need to correct your connection settings To review correct connections settings 1 On the main menu click Tools gt Global Options 2 Inthe left pane expand Connection then click DUN LAN 3 Inthe right pane click Connect to the Internet using a LAN CuteFTP uses an existing connection defined on your computer 4 Click OK lf Connect to the Internet using a LAN is already selected verify your computer s VPN settings To verify your computer s connection settings 1 Do one of the following e Inthe Windows Control Panel click Internet Options e In Internet Explorer click Tools gt Internet Options 2 Click the Connections tab The connection settings for one or more internet connections appear on this tab 3 The Dial up and Virtual Private Network settings box displays di
110. t to log in click Cancel e lf the connection fails an error message appears Click Yes to close the message then click Back to verify correct the host address username and password If the connection fails again refer to Troubleshooting 10 After you are connected to the FTP site the default folders page appears 11 In the Default Local Folder field click the folder icon amp to browse for the default folder from which you want to upload download files to from the server 12 In the Default Remote Folder field type the path of the remote folder from to which you want to upload files 13 Click Next The Connection Completed page appears 14 Click Finish Cute FTP connects to the site and saves the site in the Site Manager For subsequent connections to this FTP site refer to Connecting to a Site Refer to Configuring Connection Options for details of how to configure the number of simultaneous connections you will allow from CuteFTP number of times CuteFTP tries to connect to a site before giving up how long CuteFTP should wait before attempting a new connection after a failed connection and so on 25 CuteFTP Lite v8 3 Connecting to Sites in the Site Manager After you have connected to a site in the Connection Wizard you can later connect to the site from within the Site Manger To connect a site in the Site Manager 1 Display the Site Manager A list of sites to which you have previously connected appear in t
111. terface is divided into four panes The upper pane displays the Log and the bottom pane displays the Queue You can choose to hide or display the Log pane and Queue pane The two center panes represent the folders and files available on local and remote drives much like Windows Explorer The Local pane lists the folders and files on your computer If you are using a shared computer you can only see the folders and files to which you have access The Remote pane lists the folders and files that are available to you on the remote server Main menu and Toolbar The Log pane displays the commands you send and the servers responses The Local pane displays files and folders from your hard drive The Queue pane shows the file transfers and their progress 9 11 2007 2 07 16 PM 227 Passive Mode 64 243 64 53 15 172 9 11 2007 2 07 16 PM LIST 9 11 2007 2 07 16 PM Connecting FTP data socket 64 243 64 53 4012 9 11 2007 2 07 16 PM 125 Data connection akeady open Transfer starting 9 11 2007 2 07 17 PM 226 Transfer complete 9 11 2007 2 07 17 PM Directory listing completed EARE For Help press F1 File Fedder File Folder File Folder Eile Friar _ Address Local and Remote Pane Views To change the pane view lt gt Size 6 25 2007 10 18 6 6 2007 6 29 52 8 30 2007 9 10 4 RIPON 17 5R 86 object s 1L 13M8 Progress 1 Click within the pane you want to change 2 Onthe
112. th a cable modem DSL modem or through a computer network you are using a Local Area Network LAN If you have a LAN connection it will detect it and allow you to use it If you do not have a LAN connection the LAN options are not available If CuteFTP does not detect your modem search the Microsoft Window s help file Start gt Help and Support for Make an Internet Connection To access Dial up and Network settings 1 On the main menu click Tools gt Global Options or press ALT F7 2 Expand the Connection node then click DUN LAN The DUN LAN options appear 3 Configure options as described below If you connect to the Internet with a cable modem DSL modem or through a computer network click Connect to the Internet using a LAN If you connect to the Internet using a modem over regular telephone lines click Connect to the Internet using a modem If you are using a dial up connection configure the following options O In the Use the following Dial Up Networking connection box click the dial up connection you want CuteFTP to use The list includes every dial up connection on the local computer that is available in Windows Many computers list only one To display the dial up connection user name and password whenever CuteFTP attempts a connection select the Show authentication window requires user input check box Clear this check box to stop the display of the dial up connection user name and password when CuteFTP
113. that allows application developers to develop custom FTP solutions How do the various editions of CuteFTP differ from one another All editions of CuteFTP allow you to connect to FTP sites to transfer files CuteFTP Professional provides extra security automation and management tools such as the Transfer Engine TE interface and capabilities for SFTP HTTPS site to site transfer multi part transfers and more Visit the comparison page at http www globalscape com cuteftp compare asp for more information How can I get a copy of CuteFTP All editions of CuteFTP are available by download from our Web site at http www globalscape com downloads How long does it take to download Download time depends on your modem speed On a regular 56K modem CuteFTP takes about 7 minutes The time to download decreases as your connection speed increases What sort of support do you offer for CuteFTP Free online self help resources are available for all users at the GlobalSCAPE Help Center Visit the GlobalSCAPE Help Center for up to date information about all of the technical support options available to you How can best describe my problem if contact technical support If you are having a transfer or connection problem reproduce the problem then copy and paste the log in to our online support request form or your Web Hosting Provider Internet Service Provider 13 CuteFTP Lite v8 3 CuteFTP Lite s Interface The CuteFTP Lite in
114. tions 2 Click the Transfer node 3 In Receive buffer and Send buffer boxes change the values as needed See guidelines above 4 Click Apply if you are going to make changes to other pages click OK to save changes and close the Global Options dialog box Specifying Time CuteFTP Waits after a Transfer Completes You can configure CuteFTP to keep a thread open for a specific number of seconds after a transfer is complete Leaving data connections open allows more transfers to use the same connection avoiding the need to open new connections To specify the wait time that CuteFTP 1 On the main menu click Tools gt Global Options or press ALT F7 2 Expand the Transfer node then click Events The Events options appear 3 Inthe Close the file transfer thread n seconds after the transfer is finished box specify the time that CuteFTP will wait to close the data connection after a transfer is complete Specify a time between 0 and 1 000 seconds 4 Click Apply if you are going to make changes to other pages click OK to save changes and close the Global Options dialog box 53 CuteFTP Lite v8 3 Preserving the Local Time Stamp You can configure CuteFTP to keep a downloaded file s time stamp the same on the local computer as it is on the server and keep an uploaded file s time stamp the same on the server as it is on the local computer To access transfer event settings 1 On the main menu click Tools gt Global Opti
115. to connect to a site before giving up how long CuteFTP should wait before attempting a new connection after a failed connection and so on To configure connection options 1 On the main menu click Tools gt Global Options or press ALT F7 2 Expand the Connection node The Connection options appear 3 Configure options as described below 32 To specify the number of times CuteFTP tries to connect to a site before giving up in the Connection retry attempts box type or select the number of attempts You can set CuteFTP to try connecting up to 1 000 times To specify how long CuteFTP waits before attempting a new connection after a failed connection in the Delay between retries in seconds box choose up to 1 000 seconds about 17 minutes 2 Invalid IP address or host name or upon receiving a socket 1006n error which usually has to do with the client not being able to connect to the host for various reasons firewall blocking network error host is down etc To specify how long CuteFTP waits for an unresponsive server before it stops attempting a new connection in the Connection timeout in seconds box type or select up to 1 000 seconds about 17 minutes To specify the address that you want to send to servers that require an email address for anonymous log ins in the Email address for anonymous logins box type the email address By default CuteF TP sends a simulated email address To display a pop up window w
116. unity of GlobalSCAPE customers and product experts e The GlobalSCAPE Knowledge Base KB is a database of information on our products e Subscribe to the RSS feed to keep abreast of the latest KB articles Copy and paste this URL http kb globalscape com rssfeed aspx into your RSS feed reader See below for examples e Subscribe to GlobalSCAPE Email Announcements Sign up for the GlobalSCAPE Newsletter press releases product announcements and other GlobalSCAPE news e Recover a Lost Serial Number If you know the email address you used when you activated the software we can send it to you at your new address e Contact Customer Service e Order Status Complete the online email form to request information about your order e CuteFTP support pages provide downloads documentation activation instructions and the latest news regarding CuteFTP To add the GlobalSCAPE Knowledge Base RSS feed to your Google home page The procedures below are provided as an example see your feed reader s online help for specific ut instructions 1 Sign in to your Google home page then in the upper right area of the page click Add Stuff 2 Atthe top center of the page to the right of Search Homepage Content click Add by URL The Add by URL form appears 3 Inthe text box provide the URL of the RSS feed http kb globalscape com rssfeed aspx then click Add 4 Inthe upper left corner click Back to Homepage The GlobalSCAPE RSS fee

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