ISTA - User Manual OSS
Contents
1. Themes Desktop Screen Saver Appearance Settings aT al l l izno Settings Preview Wi alk 10 minutes Oh resume password protect Monitor power To adjust monitor power settings and save energy click Power OK Cancel Apply The Power Options Properties are displayed e Select the Power Schemes index tab e Select the Always On power scheme e Acknowledge with OK NOTE fed Pad Power Options Properties Ja Power Manager Power Meter Hibemate Alarms Advanced Power Schemes Select the power scheme with the most appropriate settings for this computer Note that changing the settings below will modify the selected scheme Power schemes Save As Delete Settings for Always On power scheme Running on Wihen computer is la Plugged in 7 batteries Alter 20 mins After 15 mins Turn aff hard disks Never After 30 mins Never Never Turm off monitor System standby Always use an A C adapter when using a laptop Never program the vehicle in battery mode BMW Group Page 13 OSS User Manual of 22 3 2 3 Automatic updates Turn off Automatic Updates during programming To set the Automatic Updates properties proceed as follows Start gt Settings gt Control Panel gt Automatic Updates Automatic Updates X Automatic Updates Help protect your PE Windows can regularly c2. 3 OSS Installation 3 1 Technical Requirements In order to use the Online Service System OSS the following technical conditions are to be met 1 Network e Internet connection o with a bandwidth of at least 2 Mbit s and o witha latency below 100 ms of the connection to the OSS server in Spartanburg South Carolina for users in the USA and Canada e No satellite connections e NoGMSs e No WLAN e No UMTS unless additional conditions are met o UMTS with a bandwidth of at least 2 Mbit s and o alatency below 100 ms and the OSS server to be achieved by a continuous and Stable link to your site Example UMTS HSAP with HSUPA5 7 meets these criteria e Your Internet provider should ensure that your IP address is not changed during the session 2 Hardware e Atleast 2 GB of memory e CPU better than Pentium IV clock speed of at least 2 GHz e Atleast 20 GB of free disk space e A network card for an Internet connection and an additional second network card if using an ICOM interface for vehicle communication e When using a PTT A free serial interface RS 232 or USB The PTT cannot be controlled via Bluetooth e Atleast 15 monitor resolution 1024 x 768 pixels 256 colors e Keyboard and mouse or similar devices For vehicle diagnosis or programming you need one of the following vehicle interfaces e ICOM recommended by BMW or e Pass Thru Tool PTT which must be compatible with SAE J2534 You need a PTT driver
3. there is only one operation e No Customer statements in the Operation details index tab e No Repair history e No FBM reports e No Administration Client setting Dealer data Version status e No Measuring instruments substitute value input possible e No Operating mode e No Status display The associated functions always remain shaded in grey An appropriate note is featured in each case in the User Manual 2 3 Power supply Without a stable power supply programming aborts or faulty programming may occur A BMW Group approved charger with the following properties is recommended for the power supply e Microprocessor controlled monitoring and adaptation of the vehicle s current intensity decrease e External power supply mode for ensuring a constant voltage supply during programming An approved charger can be ordered from the Internet address hittp store apinet com 2 4 Internet connection Without a stable Internet connection programming aborts or faulty programming may occur A stable Internet connection must be guaranteed for the entire time that work is being carried out in the OSS In the case of some model series depending on the equipment specification and the vehicle condition programming may take several hours and a data volume of several hundred megabytes may be transferred The Internet provider should ensure that the IP address is not changed during the session BMW Group Page 9 OSS User Manual of 22
4. 2 Integrated Communication Optical Module ICOM The ICOMs are the BMW Group recommended interfaces for working with BMW and MINI vehicles The ICOMs have been specially developed for BMW Group vehicles and are used in the BMW Group dealer organisation They have powerful processors and a high memory capacity These enable vehicles to be treated much faster than with a PTT Three different ICOMs Integrated Communication Optical Module are available All BMW Group vehicles can be treated with them e ICOM A for vehicles with OBD access port e ICOM B in conjunction with ICOM A for vehicles with MOST direct access port e ICOM C in conjunction with ICOM A for vehicles with 20 pin diagnosis socket 2 1 2 1 Sequence of connecting ICOM to the vehicle Connection ICOM to OBD access port First connect the ICOM A via the computer s free network connection then plug the OBD connector on the ICOM A into the OBD socket on the vehicle The OBD connector on the ICOM A can be angled allowing it to be adjusted for OBD sockets at different installation locations in the vehicles Using ICOM at MOST direct access port Also use the ICOM B module to connect the ICOM to the vehicle MOST direct access port To do so connect the USB ports of the ICOM A and ICOM B with the USB cable Then connect the ICOM A via the computer s free network connection Connect ICOM B via the MOST connector to the MOST direct access port of the vehicle and plug the OBD conne
5. Manual the following symbols have the following meanings WARNING The symbol WARNING indicates actions that could result in personal injuries CAUTION The symbol CAUTION refers to actions that could result in material damage NOTE The symbol NOTE indicates text passages that are especially important e g in relation to procedures so that undesired or unexpected results are not produced Information The symbol INFORMATION refers to other documentation 1 2 Important security instructions Before using the OSS you should familiarise yourself with the relevant security regulations and comply with the instructions in this manual WARNING Certain functions in ISTA may result in the actuation of components in the connected vehicle Before components are activated it should be ensured that no one is in the danger area The general safety regulations should be observed BMW Group Page 4 OSS User Manual of 22 1 3 Chapter contents This document is organised as follows Chapter 1 contains general information on the workshop system Chapter 2 contains the introduction Chapter 3 contains step by step instructions on PC configuration and initial software installation Chapter 4 contains step by step instructions for the OSS software applications Chapter 5 contains frequently asked questions BMW Group Page 5 OSS User Manual of 22 2 Overview of Online Service System for BMW Service and MINI Service
6. an ICOM the following firewall ports are to be opened e TCP port 80 e TCP port 23 011 e TCP port 23 012 e UDP Port 427 e UDP port 11 352 Otherwise the connection to the ICOM fails These settings can be changed by system administrators only BMW Group Page 11 OSS User Manual of 22 6 Exclusive use of OSS Administrator rights e No simultaneous network traffic from other applications e Administrator rights on the computer used not only during the installation but also during operation of the OSS 3 2 PC Settings To avoid problems during the vehicle session it is necessary to make changes to Display Properties and Power 3 2 1 Display and screen saver properties To set the display properties proceed as follows e Start gt Settings gt Control Panel gt Display The Display Properties dialogue box is displayed e Select the Screen Saver index tab Display Properties T jx Themes Desktop Emeen Saver Appearance Settings To adjust monitor power settings and sawe energy click Power Power Select None as the screen saver e Acknowledge with OK BMW Group OSS User Manual Page of 12 22 3 2 2 Power management To set the power options properties proceed as follows e Start gt Settings gt Control Panel gt Display The Display Properties dialogue box is displayed e Select the Screen Saver index tab e Select Power Display Properties
7. from the PTT manufacturer wich is to be installed in accordance with the OSS user manual BMW Group Page 10 OSS User Manual of 22 3 Operating system In order to use the Online Service System applications ISTA ISTA P and KSD you must be operating e Microsoft Windows XP Professional with Service Pack 2 or higher including all online updates 32 BIT or e Microsoft Windows Vista Business with Service Pack 1 including all online updates 32 BIT Additional required software e Java Runtime Environment min JRE 6 Update 5 http java sun com products archive j2se 6u5 index html e Microsoft NET Framework 3 5 http www microsoft com downloads e Microsoft NET Framework 2 0 Service Pack 2 http www microsoft com downloads e Please note Microsoft NET 3 5 includes the Net 2 0 software but not the required Service Pack 2 update 4 Browser The Online Service System can only be used with the following browsers e Internet Explorer 6 or 7 Your browser must be running in full screen mode In addition some OSS browser setting changes listed in the user instructions are required 5 Firewall packet filter To use the diagnostic information system ISTA With existing packet filters or a firewall the network card used for internet_connectivity must allow the following e Port 443 TCP Outbound e default routing for Internet traffic Requirements for using an ICOM For the network card used for
8. o gt o OO Oo The ISTA P application will install and launch Refer to the ISTA P Online manual for operation information 4 3 ISTA Click the ISTA link on the website homepage see fig 1 The OSS portal window will open Wait for the status box to turn green fig 2 Click Start The ISTA dialog box will appear Click Open ISTA software installation will begin NOTE Approx 900MB of data will be downloaded to your PC This process can take 1 2 hours to complete Refer to the ISTA Online Manual for operation information 4 4 Technical Support Click the Contact Technical Support link on the home page fig1 Complete and submit the support form for assistance BMW Group Page 21 OSS User Manual of 22 5 0 Frequently Asked Questions e An application is not working Is there a firewall problem Make sure that the following ports in the firewall are open e Port 80 TCP e Port 443 TCP e Port 23011 TCP e Port 23012 TCP e Port 427 UDP e Port 11352 UDP e Is WSM Online fully installed Call up the Task Manager Click on Processes and check that the following 5 processes are running 1 WSM Online Agent exe 2 WSM Online Manager exe 3 WSM Online SSL Proxy exe 4 VM Online Manager exe 5 PITT Agent exe Important It may take up to 15 minutes after the computer has booted until all processes are running If one these processes is not running re install WSM Online To do so it is neces
9. software access to the Internet during installation and operation NOTE To verify installation you can check the following inputs in the Control Panel Software BMW Group PTT driver PassThruD WSM Online IVM Manager PTT Agent WSM Online ISTA ISTA Installer 3 3 1 Installing Pass Thru Tool PTT driver Please follow the instructions included with your Pass Thru Tool or contact the manufacturer for details on driver installation 3 3 2 Installing BMW Group Pass Thru Driver Setup exe You will need the BMW PTT driver if you are going to use a PTT diagnosis interface gt Install the BMW PTT driver as follows Download the BMW PTT driver setup exe Open the file Select the user interface language BMW Group Page 18 OSS User Manual of 22 Click on Next gt Oo Enter the user name and company name and decide whether only you or all users may use the application Click on Next gt Select the destination folder and click on Next Click on Next gt or go back to make changes to the parameterisation already conducted Click on Finish Click START gt All Programs gt PassThruD gt Configuration ece gt gt o gt gt Select your Pass Thru tool as default For verification The following entry is made in Control Panel Software ey Pass ThruD 3 3 3 Installing WSM Online Download the WSM Online software WSM_Online msi Open the WSM Online application Follow the installation w
10. 020 Tha and suggests matches for you Ed Thawte Personal Freemail CA Thawte Personal Free 12 31 2020 T a ha ai ale La in a I oO is ae Iann i gt Import Export Remove Advanced Microsoft Profile Assistant stores pour My Profile personal information Certificate intended purposes Secure Email Code Signing Server Authentication OK Cancel Apply ew The Certificates dialogue box is displayed e Select the Trusted Root Certification Authorities index tab e Select the TC TrustCenter Class 2 CA certificate e Select View The Certificate dialogue box is displayed e Select the Details index tab e Select Edit Properties Zx E i Ei meng General Details Certification Path Certificate Properties Oop aaj x General Cross Certificates Show lt an gt Friendly name TE TrustCenter Class 2 DA Value version Vai Description E Serial number 03 ea E Signature algorithm mdSk54 Certificate purposes Issuer certificatem trustcenter de T f Enable all purposes for this certificate E valid From Monday March 09 1998 7 59 Disable all purposes for this certificate a a a E e eos Public key RSA 1024 Bits Mote You may only edit certificate purposes that are allowed by the certification path M Server Authentication T Client Authentication I Code Signing L Time Stamping D Microsoft Trust List Sign
11. OSS With the OSS an online workshop system is available to authorized users such as e g independent garages workshops training institutions etc Software must be installed on your PC to use the OSS systems NOTE weblISTA use does not require the installation of OSS software 2 1 OSS system environment The OSS consists of a PC or laptop connected to BMW AG via the Internet To connect to the vehicle you can use the diagnosis interface used in BMW Group authorized workshops Integrated Communication Optical Module ICOM or the standard device Pass Thru Tool PTT The two devices differ in how they are connected to the PC see Figure2 1 To begin you must download some software components and install them on the PC Only then will the PC work as a client together with the server at BMW AG Offline operation is not possible NOTE Ges The connection to OSS functions only for PCs on which no proxy or similar which expects authentication is connected in between In this respect the Internet connection can also be established via a LAN if no additional inputs of user name password are required Mit ICOM eine zweite Netzwerkkarte erforderlich SE Mit PTT i Anschluss an iad RS232 oder ISTA USB Server BMW Zentrale BMW Group Page 6 OSS User Manual of 22 2 1 1 Personal computer PC A desktop or laptop computer meeting the system requirements is needed to use the OSS system see section 3 1 2 1
12. Online Service System Installation Guide for BMW Group Vehicle Service BMW Group Page 2 OSS User Manual of 22 1 Introduction Online Service System OSS The OSS has been developed specifically for independent automotive workshops to provide an extensive range of resources This includes ISTA o Vehicle Diagnostics o Display of Technical Information o Wiring Diagram System The zoom function allows you to see the smallest detail in the wiring diagrams and the networking of the wiring diagrams to additional information such as functional descriptions and pin assignments webliSTA o Display of Technical Information Repair Instructions Technical Data Tightening Torques o Wiring Diagram System Wiring Diagrams Pin Assignments Installation Locations Connector Views Functional Descriptions ISTA P o Vehicle coding and Programming Commercial Service Data KSD With WebKSD you can view the number of flat rate units corresponding to each repair Based on the vehicle identification number or by selecting the series and model you can view the flat rate unit data for defined scopes of repair work e Approved wheel tire combinations BMW Group Page 3 OSS User Manual of 22 e Summer and winter tire recommendations e Styling presentation of the wheels e Snow chain recommendations e Technical Support o Technical support for OSS applications 1 1 Explanation of the symbols used In this User
13. Y 2005 7 8 pin adapter This adapter is required for BMW vehicles with OBD access ports With the exception of the following vehicles e 3 Series Saloon Sedan Touring from MY 2005 Coupe from MY 2006 Convertible from MY 2007 e 5 Series Saloon Sedan from MY 2003 Touring from MY 2004 e 6 Series Coupe from MY 2003 6 Series Convertible from MY 2004 e 7 Series from MY 2001 to MY 2008 Vehicles developed and produced later no longer require these adapters 2 1 3 2 Sequence of connecting the PTT to the vehicle First connect the USB cable or RS232 cable from the PTT to the PC Do not use a USB hub Then connect the matching diagnosis cable to the PTT and finally to the vehicle 2 1 3 3 Vehicles that cannot be treated with the PTT The following vehicles communicate via the K2 protocol and cannot be programmed with the PTT e 318i MY 1996 1999 e 840Ci MY 1996 1997 e Z3 Roadster 1 9 MY 1996 1998 Programming is possible with ISTA P Online and ICOM or at BMW Service BMW Group Page 8 OSS User Manual of 22 2 1 3 4 US and Canada markets If you want to program or code a K2 vehicle listed in section 2 1 3 3 send an e mail to servicetechinfo bmwna com The following data must be specified in the e mail e Vehicle type e Model year e Last 7 digits of the vehicle identification number e Which module is to be programmed coded or replaced e Your name and your email address 2 2 Limitations for ISTA on OSS e No Operations list
14. ctor of ICOM A into the OBD socket on the vehicle Repeat the procedure if the MOST direct access port or the ICOM is not recognised Using ICOM at diagnosis socket Use the ICOM C module to connect the ICOM to the 20 pin diagnosis socket on the vehicle To do so connect the OBD connector on the ICOM C to the OBD connector on the ICOM A Then connect the diagnostic head connector to the 20 pin diagnosis socket in the vehicle Waiting time after connecting an ICOM to a PC lt can take up to 15 minutes before the ICOM is detected by the PC It is advisable to connect the ICOM immediately after starting the PC BMW Group Page 7 OSS User Manual of 22 2 1 3 Pass Thru Tool PTT Ifa PTT is to be used a driver from the manufacturer is required Contact your PTT manufacturer for information and support 2 1 3 1 BMW Group specific adapters and cables BMW Group specific adapters are required for connecting to certain vehicles Please check with your PTT manufacturer for availability 20 pin adapter The following vehicles required the 20 pin adapter for diagnosis purposes e 323i Saloon Sedan up to model year MY 1998 323i Coup Convertible up to MY 1999 e 328i 330i Saloon Sedan up to MY 1998 328i 330i Coup Convertible up to MY 1999 e 528i 530i up to MY 1998 e 540i up to MY 1997 e 740i up to MY 1997 e M83 Coup Convertible up to MY 1999 e M83 Roadster Coup up to MY 2000 e Z3 Roadster 2 8 3 0 up to MY 1998 e X5 upto M
15. heck For important updates and install them For you Turning on Automatic Updates may automatically update Windows Update software first before any other updates dow does Automatic Updates works Automatic recommended 4utomatically download recommended updates For my computer and install ther at 2 00 AM f Download updates For me but let me choose when to install them Every day e Notit me but don t automatically download or install them f Torn off Automatic Updates Your computer will be more vulnerable unless vou install Updates regularly Install updates From the Windows Update Web site ther updates again that ve previously hidden The Automatic Updates dialogue box is displayed e Select Turn off Automatic Updates e Acknowledge with OK e Turnon Automatic Updates after programming 3 2 4 Browser settings To ensure that installation of the individual components can be run it is necessary to make some configurations to the browser used Microsoft Internet Explorer 6 7 Refer to the following chapters for the required settings to the corresponding browser Dialogue boxes may be displayed during installation These must be observed and acknowledged 3 2 5 Turning off pop up blocker To turn off the pop up blocker proceed as follows e Start the browser e Select Tools gt Pop up Blocker gt Turn Off Pop up Blocker Once the pop up blocker has been deactivated Turn On Pop Up Bloc
16. ing T_ Microsoft Time Stamping af Edit Properties Copy to File Add Purpose n i The Certificate Properties dialogue box is displayed e Insert a check tick symbol in the Code Signing selection box e Acknowledge with OK BMW Group Page 16 OSS User Manual of 22 NOTE Firewall software information may be displayed if a firewall is used Observe and acknowledge such information NOTE Bluetooth connections may give rise to programming aborts and thus to programming errors Deactivate Bluetooth connections OF BMW Group Page 17 OSS User Manual of 22 3 3 Software Installation NOTE weblISTA use does not require the installation of OSS software The required software for installation can be found under the Downloads section of the homepage Please install software in the following sequence e Install Pass Thru Tool manufacturer driver e Download and install BMW Group Pass Thru Tool driver Setup exe e Download and install WSM Online WSM Online e Download and install ISTA Client e Complete software installation over the internet Pass Thru Tool drivers are not required when using an ICOM NOTE Entries are also made in the Start menu when the software components are installed Do not call up the programs from the Start menu Start ISTA only from the OSS portal NOTE Ss If your PC is protected by virus protection programs or a firewall you must allow OSS
17. izard to install Click the Finish button Oo Oo gt gt Click on Yes to restart the computer For verification The following three entries are made in Control Panel Software if YM Manager iS PTT Agent i wWSM Online 3 3 4 Installing ISTA Client Download the ISTA Client software ISTA Client exe Open the ISTA Client software Follow the installation wizard to complete the installation For verification The following three entries are made in Control Panel Software j5 1574 Installer NOTE During the installation of the ISTA Client the Antares com user will be added to the windows user account page This account is required for the communication of the ISTA web services between the PC and the remote ISTA server BMW Group Page 19 OSS User Manual of 22 4 0 Continued Installation After installation of the required software packages completion of the installation requires the use of the corresponding links found on the homepage to connect to the OSS server via the internet Online Service System Vehicle Programming STAF Vehicle Diagnostics STA Repair Manuals Wiring Diagrams weblSTAl Labor Guide KSD Technical Support Contact Support Downloads Online Service System Installation Guide STAP User Guide STA User Guide AWSM Online ISTA Client KSO Client BMW PTT Driver Fig 1 important information about using the ISTA Worksho
18. ker is displayed in the submenu item BMW Group Page 14 OSS User Manual of 22 3 2 6 Security settings To set the security settings properties proceed as follows e Select Tools gt Internet Options The Internet Options dialogue box is displayed e Select the Security index tab e Inthe Security level for this zone box select Custom Level iia 2 x Select a Web content zone to specify its security settings F en Security Settings ea Be 3 amp 0 Settings Internet Localintranet Trusted sites Restricted sites Te Permissions For components with manifests O Disable Local intranet This zone contains all web sites that Gite are on your organization s intranet Te Run components not signed with 4uthenticode O Disable Enable O Prompt Te Run components signed with Authenticode O Disable Enable Prompt Actives controls and plug ins en Aubers she eerie Fee Akins Security level for this zone Custom Custom settings To change the settings click Custom Level Touze the recommended settings click Default Les Custom Level OF Cancel The Security Settings dialogue box is displayed r Y emm kel Default Le Reset custom settings Reset to Medium tow ial Reset Enable the following settings in NET Framework reliant components e Runcomponents signed with Authenticode e Runcomponent
19. p System in key points u Use only for unmodified BMW and MINI automobiles u Completed training as a skilled manual automotive engineering worker and further education are necessaryili gt u Specified special tools are essential u The latest drivers must be installed for WSM Online WSM Online is started Plea continue until the status is a se donot L t JPeer Fig 2 Depending on the application PC and internet connection speed the installation may take from one to several hours to complete All applications operate independently and can be installed separately 4 1 KSD Labor Guide Download and open the KSD Client application KSD_Webclient msi Follow the installation wizard to complete the installation Click the KSD link on the website homepage see fig 1 The OSS portal window will open Wait for the status box to turn green Fig 2 ec gt o gt on Click START BMW Group Page 20 OSS User Manual of 22 The KSD dialog box will appear Click open KSD software installation will begin 4 2 ISTA P Click the ISTA P link on the website homepage see fig 1 The OSS portal window will open Wait for the status box to turn green fig 2 Click Start The Launching Application window is displayed The Client Checker application window is displayed Click Run A security warning is displayed Click Run to allow the installation ece gt o gt o gt o gt
20. rer 7 e Internet Options e Advanced e Uncheck the Check for server certificate revocation checkbox e Restart e Our IT Support cannot enable the OSS unless you specify your IP address oss omw de 160 46 247 210 3gio app us omw com 170 34 100 20 Port HTTPS 443
21. s not signed with Authenticode e Acknowledge OK BMW Group Page 15 OSS User Manual of 22 3 2 7 Certificates To set the certificates properties proceed as follows e Select Tools gt Internet Options The Internet Options dialogue box is displayed e Select the Content index tab e Inthe Certificates field select Certificates General Security Privacy onnections Programs Advanced lt gt 3A Cc c ifi gT 2 ris Acton EKRE Ratings help you control the Internet content that can be viewed on this computer Intended purpose as a Enable Settings Intermediate Certification Authorities Trusted Root Certification Authorities Trusted Publ_4 gt fcz yee TTA lt suedo Cid Issued By dL xpiratio rie Use certificates to positively identify yourself certification Ed Symantec Root CA Symantec Root CA 4 30 2011 lt Nc aj authorities and publishers ETC TrustCenter Class 1 CA TC TrustCenter Class 1 1 2011 Clear SSL State Publishers TC TrustCenter Class 2 CA TC TrustCenter Class 1 1 2011 EATC TrustCenter Class 3 CA TC TrustCenter Class 1 1 2011 r Personal information ETc TrustCenter Class 4 CA TC TrustCenter Class 1 1 2011 EITC TrustCenter Time Stamping CA TC TrustCenter Time 1 1 2011 a AutoComplete stores previous entries AutoComplete Ed Thawte Personal Basic CA Thawte Personal Basi 12 31 2
22. sary to uninstall WSM Online first e Start gt Programs gt WSM Online gt Uninstall WSM Online Please note that running the WSM Online uninstall wizard from the Control Panel Add or Remove Programs does not completely remove WSM Online e WSM Online s status remains red What can do Check 1 Verify that WSM Online has been installed correctly 2 Check if there is a firewall anti virus configuration problem e ISTA P is requesting an activation code or part number during programming e Send an email to tech bmwna com with the following information Name Email address VIN number A description of the work performed The information requested by the ISTA P application BMW Group Page 22 OSS User Manual of 22 e How dol remove the ISTA Client To remove the ISTA client it is necessary to use the ISTA uninstall application e Start gt Programs gt ISTA gt Uninstall ISTA Please note that running the ISTA uninstall wizard from the Control Panel Add or Remove Programs does not completely remove ISTA e have an error during the installation of the 3G Online Service System how do I contact support e Use the Contact Technical Support link on the website homepage to submit a request Why has my ICOM been frozen for several minutes e Firmware update in progress Identifiable by the red light on the ICOM KSD2 is not working in Windows Vista Problem caused by Internet Explo
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