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1 Using the PB22/PB32 Mobile Label and

1. PB22 PB32 Mobile Label and Receipt Printer User s Guide SER COM UART1 BAUDRATE CHAR LENGTH PARITY STOPBITS FLOWCONTROL NEW LINE REC BUF TRANS BUF RTS CTS NET COM NET 1 I ENQ ACK NEW LINE XON XOFF DATA TO HOST DATA FROM NETWORK Osh IP SELECTION IP ADDRESS NETMASK tay NAMESERVER MAC ADDRESS FEEDADJ STARTADJ STOPADJ MEDIA TESTFEED LEN SLOW CONTRAST TESTFEED MEDIA SIZE MEDIA TYPE PAPER TYPE RSE hee LABELS DIRECT w GAPS THERMAL TICKET LABEL ote S CONTRAST TICKET w GAPS LABEL LENGTH I aan FIX LENGTH STRIP I VAR LENGTH STRIP PRINT DEFS HEAD RESIST TESTPRINT PRINT SPEED LSSTEST CLIP DEFAULT Ls CMD LANGUAGE LTS VALUE BATTERY LESS AUTO FINGERPRINT LTS ADJUST DIRECT PROTOCOL LOW BATTERY LTS TEST pi DISPLAY ESCP L ORIENTATION CONTRAST BACKLIGHT E DSIM 65 Appendix C IPL and Fingerprint Setup Menus 66 PB22 PB32 Mobile Label and Receipt Printer User s Guide NENNEN Index 68 Numerics 802 11 radio icons understanding 32 setting up communications 30 A AB27 battery 57 AC18 battery charger 9 57 accessories AB2
2. 63 iv PB22 PB32 Mobile Label and Receipt Printer User s Guide IPL Setup Men 25e ih ade ot ese ke aah ee tee hee vas ad et eae eee a Fingerprint Setup Menu ssi oucec teamed v RH Ro er eene euge pedo s PB22 PB32 Mobile Label and Receipt Printer User s Guide Before You Begin Before You Begin This section provides you with safety information technical support information and sources for additional product information Safety Information A Warning Caution e Your safety 1s extremely important Read and follow all warnings and cautions in this document before handling and operating Intermec equipment You can be seriously injured and equipment and data can be damaged if you do not follow the safety warnings and cautions This section explains how to identify and understand warnings cautions and notes that are used in this document A warning alerts you of an operating procedure practice condition or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment A caution alerts you to an operating procedure practice condition or statement that must be strictly observed to prevent equipment damage or destruction or corruption or loss of data Note Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances Global Services a
3. Using Test Mode Test mode is a simple sequence of events which requires little user interaction Extended Test mode requires more user interaction and lets you choose which actions you want the printer to perform To enter Test mode 1 Make sure the printer is in Ready mode and is loaded with media 2 Press the Feed and Standby buttons at the same time and hold until Select Media appears on the screen and it displays the type of media you are using 3 Release both buttons The printer performs a test feed sensor calibration prints a series of test labels and then enters Dump mode The printer is now in Dump mode and it scans the communication ports Any characters received on the communication ports are printed 4 Press Feed to exit Dump mode After you exit Dump mode the printer returns to Ready mode For more information on Dump mode see Troubleshooting Communication Problems on page 46 Using Extended Test Mode Use Extended Test mode to run additional diagnostic tests including printing specific test labels entering Dump mode and resetting to factory defaults 22 PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 PB32 Sample Extended Test Mode Screen To enter Extended Test mode 1 Make sure that the printer is loaded with media 2 Press the media cover release button to open the media cover 3 Press the Standby button to turn the printer off 4 Press Feed and S
4. Mobile Printers 3 Choose a PB22 or PB32 mobile printer 48 PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PB22 PB32 4 Click the Downloads tab to download the latest firmware version to your computer firmware version Note of the printer languages are integrated in a single 5 Extract the zip file to a folder on your computer You have options for upgrading the firmware based on whether your PB22 PB32 has a Bluetooth radio or an 802 11 b g radio Use one of the following procedures to upgrade your printer firmware Your printer should reboot after you finish upgrading the firmware If it does not reboot you will need to cold boot the printer For help see Cold Booting the PB22 PB32 on page 48 To upgrade your printer using PrintSet 1 Download the latest version of PrintSet from the Intermec web site at www intermec com 2 Select File gt Add Printer to start the Add Printer Wizard which guides you through the process of adding your printer 3 Select your printer under My Printers and then go to Printer gt Firmware Wizard The Firmware Wizard guides you through the necessary steps to update your firmware To upgrade your printer using a serial connection 1 Make sure you have established a serial communications between your PC and the PB22 PB32 For help see Setting Up Serial Communications on page 37 2 Use Fingerprint IPL ESC P or S
5. 35 Setting Up USB Communications 0 ees 37 Setting Up Serial eee eens 37 Downloading Fonts and Graphics esses 39 3 Troubleshooting and Maintaining the PB22 PB32 4l Troubleshooting the PB22 PB32 ieira A ene 42 Contacting Product eee 42 Understanding Error Messagen esurire L a ENS ARE NEE ee 42 Troubleshooting Printer Problems and Finding Solutions 44 Troubleshooting Communication Problems 46 Using the Line Analyzer in Fingerprint 0 05 46 Using Dump Mode in e cece eee eee 47 Gold Booting the PB22 PB32 ev a ees e RE eg 48 Upgrading the Firmware eiriaa ait eh ee ee AN a a eR e a ea 48 Cleaning the Printe z tergo ise E aR es alas eta ed ada 50 A Specifications 53 Specificationsssx weasenvecus bU totes tun BE OE OUR EEEKLZABa oe cand HERES 54 Accessories for the PB22 PB32 seis p UREEPICHHLD bu D PERPIDPERRABRY 57 B Default Settings LLLL LLL 59 Factory Default Settings Fingerprint Printers 60 Factory Default Settings IPL 61 Factory Default Settings ESC P 62 C IPL and Fingerprint Setup
6. Programmer s Reference Manual P N 937 007 xxx You can download both documents from the Intermec web site at www intermec com Configuring Wireless Printing Using IPL Use the following procedures to configure your PB22 PB32 with IPL for wireless printing To configure the printer to use WEP authentication 1 Send the following commands to login as an admin and set the SSID STX 2 ESC 2 x Su p pass admin lt ETX gt STX 2 SI ws SSID xxxxx ETX PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 PB32 where xxxxx can be from 0 to 32 alphanumeric characters Note The default password for logging in as an admin is pass If you have changed the password you will need to use your password instead of pass Send the following commands to configure the WEP keys The following example sets WEP key 1 to 1234 and enables WEP key 1 lt STX gt lt SI gt ws WEP1 0x0001020304 lt ETX gt lt STX gt lt SI gt ws WEP KEY 1 lt ETX gt Send the following command to activate the settings lt STX gt lt SI gt ws ACTIVE 1 lt ETX gt To configure the printer to use WPA PSK or WPA2 PSK mode 1 Send the following commands to login as an admin and set the SSID lt STX gt lt ESC gt x Su p pass admin lt ETX gt lt STX gt lt SI gt ws SSID lt gt where xxxxx can be from 0 to 32 alphanumeric characters Send one of the following commands to turn
7. a Test sss beer pe mee ded VER TR MR shale deed 16 2 Configuring the 22 3 2 17 Configuting the 22 2 ake ue E Rx dessa a 18 Understanding the Display Modes 18 Understanding Ready Mode 0 0 18 Understanding Information Mode 19 Understanding Pause 0 000 0 19 Understanding Setup Mode sss 20 Understanding Error Mode 0 cece eee 21 Understanding Test Mode isses 22 Changing Configuration Settings From the Display 24 Changing Configuration Settings From PrintSet 25 Changing Configuration Settings Using the Command Line 25 PB22 PB32 Mobile Label and Receipt Printer User s Guide iii Contents Changing Configuration Settings From the Printer Home Page 26 Changing Configuration Settings Using SmartSystems Foundation 27 Changing the Printer Language 22 ee 27 Establishing Communications With a Host 28 Setting Up Bluetooth Communications 0 00 0 cece eee eee eee 28 Setting Up 802 11 Radio 0 0 30 Configuring Wireless Printing Using 32 Configuring Wireless Printing Using Fingerprint
8. and navigating through the settings see Understanding Setup Mode on page 20 The top levels of the Setup menu are organized in a one way loop Each level has several sub levels d Starting point EN i 42 E EE Em m The Main Levels of the Setup Menu in Fingerprint PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 PB32 ad Starting point i3 E 13 The Main Levels of the Setup Menu in IPL Fd ESC P supports six types of setup commands Bluetooth set Bluetooth parameters Download download fonts and graphics to the printer Easy print mode print receipts tickets labels and reports Line printer mode print receipts tickets labels and reports e Query retrieve information about the printer or a print request cancel printing or reset the printer e WiFi set WiFI parameters Changing Configuration Settings From PrintSet PrintSet is a printer configuration tool that you can download from the Intermec web site PrintSet can communicate with your printer through a serial cable or a network connection It works on all PCs running Windows 98 or later PrintSet allows you to easily change all of the setup parameters It also includes setup wizards to guide you through some common configuration tasks Changing Configuration Settings Using the Command Line You can change configuration parameters by sending commands dire
9. and graphics 39 features 2 firmware upgrade 48 home page 26 languages choosing 5 loading media 11 parts 2 printing a test page 16 Reay to Work indicator 5 soft keys 4 sounds understanding 6 troubleshooting problems 44 using the batteries 7 using the buttons 3 printer language change using display settings 27 change using ESC P 28 change using Fingerprint 27 change using IPL 27 PrintSet changing configuration settings downloading fonts and graphics 39 firmware update 49 R Ready mode 18 69 Index 70 Ready to Work indicator states 5 returns and repairs vi S safety information vi self strip media loading 14 serial communications port settings 38 setting up 37 service location support vii service locations South Korea vii setup commands ESC P 25 IPL 25 setup menu Fingerprint 24 65 IPL 64 Setup mode 20 SmartSystems downloading 27 SmartSystems changing configuration settings 27 soft keys using 4 sounds status 6 specifications external fanfold media 56 supported media 56 support telephone vii support web vii T telephone support vii Tes mode 22 test page printing 16 troubleshooting communication problems 46 contacting product support 42 error messages 42 printer problems and solutions 44 using Dump moce in IPL 47 using the line analyzer in Fingerprint 46 U USB communications setting up 37 warranty information vi web support vii WEP authentication confi
10. buttons Error The printer cannot feed paper or print a job because of a hardware issue such as the media door open a paper jam or there is no media Anerror occurs such as a paper jam a print error or the printer is out of range Understanding the Backlight The screen backlight on the PB22 PB32 behaves the same way asa screen saver on your PC After a set amount of time elapses without any user interaction the backlight goes off The screen backlight turns on when the printer begins printing 5 PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 PB32 Mobile Label and Receipt Printer you press a button youconnect the printer to external power you are communicating with or sending data to the printer You can change the amount of time to have elapse before the backlight turns off using the Setup menu Options for backlight are always off always on 5 seconds 10 seconds 20 seconds 30 seconds or 60 seconds Using the Batteries The PB22 PB32 uses a rechargeable 2250 mAh lithium ion battery Model AB27 for power You must fully charge the battery before you can use the PB22 PB32 A fully charged battery can last up to one week without needing to be recharged when the printer is in Standby mode Use Intermec Model AB27 battery only Use of another battery may present a risk of fire or explosion Caution The Model AB27 battery may present a fire or chemical burn haza
11. lt STX gt lt SI gt wt WPA2 lt ETX gt lt STX gt lt SI gt wt WPA PSK lt ETX gt lt STX gt lt SI gt wt lt gt lt STX gt lt SI gt wt PWR_MODE lt ETX gt lt STX gt lt SI gt wt CHANNEL lt ETX gt lt STX gt lt SI gt wt AP MAC lt ETX gt lt STX gt lt SI gt wt SIGNAL lt ETX gt lt STX gt lt SI gt wt SPEED lt ETX gt lt STX gt lt SI gt wt ACTIVE lt ETX gt If you have a Fingerprint version of the printer send this command to the PB22 PB32 setup write wlan uart1 5 Set up the PB22 PB32 to use the correct SSID and authentication modes See one of the following procedures to configure wireless printing on your IPL or Fingerprint printer 6 Ifyou are going to use certificates for validation transfer the certificate to the printer The printer can accept pfx pem and der certificates PB22 PB32 Mobile Label and Receipt Printer User s Guide 31 Chapter 2 Configuring the PB22 PB32 32 7 Verify that che PB22 PB32 is connected to the access point and make sure it has an IP address allocated to it Understanding the 802 11 Radio Icons Icon Description al Excellent signal i Strong signal il Good signal al Weak signal 2000 Poor signal 2000 No signal Use the following sections to set most of your wireless communication settings For help with additional commands and information see either the Fingerprint Programmer s Reference Manual P N 937 005 xxx or the IPL
12. the PB22 PB32 e Send the following commands to set a certificate and enable validation setup 8021x CA CERT c test pfx export setup 8021x VALIDATE ON where c test pfx is the location and name of the certificate and export is the passphrase Send the following commands to set a common name for server 1 and server 2 setup 8021x SERVER CNI1 XXXXXXXXXXx setup 8021x SERVER CN2 XXXXXXXXXX where xxxxxxxxxx can be a value from 0 to 64 characters e Send the following command to make sure your values match those used by the access point setup write 8021x uart1 e You may need to send the following command several times for the wireless station to connect setup wlan ACTIVE 1 lt ETX gt Setting Up USB Communications To set up USB communications with your PC you will need e USB cable Intermec InterDriver software You can download the InterDriver software from the Intermec web site at www intermec com Setting Up Serial Communications Use a serial cable P N 075497 xxx to connect the PB22 PB32 to a PC or a mobile computer For the mobile computer you may need to purchase a serial adapter For more information contact your local Intermec sales representative PB22 PB32 Mobile Label and Receipt Printer User s Guide 37 Chapter 2 Configuring the PB22 PB32 38 Before you can establish a serial connection you need to make sure that the settings on the PC or mobile c
13. to send the following command several times for the wireless station to connect STX SI ws ACTIVE l ETX Configuring Wireless Printing Using Fingerprint Use the following procedures to configure your PB22 PB32 with Fingerprint for wireless printing To configure the printer to use WEP authentication 1 Send the following commands to login as an admin and set the SSID run su p pass admin setup write wlan uart1 setup wlan SSID where xxxxx can be from 0 to 32 alphanumeric characters Note The default password for logging in as an admin is pass If you have changed the password you will need to use your password instead of pass 2 Send the following commands to configure the WEP keys The following example sets WEP key 1 to 1234 and enables WEP key 1 setup wlan WEP1 0x0001020304 setup wlan WEP 1 setup wlan ACTIVE setup write wlan uart1 To configure the printer to use WPA PSK or WPA2 PSK mode 1 Send the following commands to login as an admin and set the SSID run su p pass admin setup write wlan uartl1 setup wlan SSID xxxxx where xxxxx can be from 0 to 32 alphanumeric characters 2 Sendone of the following WPA WPA2 ON commands to turn on WPA or WPA2 authentication Send the WPA PSK or WPA2 PSK command to set a pre shared key PB22 PB32 Mobile Label and Receipt Printer User s Guide 35 Chapter 2 Configuring the PB2
14. your PB22 PB32 printer With the handstrap attached you can also attach the shoulder strap PB22 PB32 Mobile Label and Receipt Printer User s Guide 57 Appendix A Specifications Power Supply Model AE19 Provides power to the PB22 PB32 and the 4 bay battery charger Model AC18 Serial Cable The serial adapter is an 8 pin DIN to DB9 connector that connects from the PB22 PB32 printer to your desktop PC Shoulder Strap Use the shoulder strap in combination with the handstrap to easily carry the PB22 PB32 printer The wide padded strap makes it comfortable to wear the printer for long periods of time Cart Mount Stands the printer vertically when placed on a flat surface Excellent for cart or desktop use 58 PB22 PB32 Mobile Label and Receipt Printer User s Guide Default Settings 59 Apppendix B Default Settings Factory Default Settings Fingerprint Printers Factory Default Settings for Fingerprint Printers Setting Auto detect printer Display Orientation Contrast Media Width Length Test feed mode Type Contrast Label constant Label factor Print definitions Clip default Print speed Feed adjust Start Stop Power Low battery indicator Sleep timer Standby timer Bluetooth Discoverable Connectable Encryption Authentication Reserve printer Device name Default Value Enable Normal Medium Printhead width 1200 Fast Variable length strip 096 85 40 Off 75 mm s 7 4V 2
15. 0 sec 30 min Enable Enable Disable Disable Disable 1 16 characters PB22 PB32 Mobile Label and Receipt Printer User s Guide Appendix B Default Settings Factory Default Settings for Fingerprint Printers continued Setting Passcode Default Value 1234 Factory Default Settings IPL Printers Factory Default Settings for IPL Printers Setting Auto detect printer Display Orientation Contrast Print engine emulation mode Media Form adjust dots X Form adjust dots Y Label width Labellength Label rest point Test feed mode Media type Darkness Sensitivity Print speed Power Low battery indicator Sleep timer Standby timer Bluetooth Discoverable Connectable Encryption Authentication Default Value Enable Normal Medium None 0 0 Printhead width 1200 0 Fast Gap 0 180 3ips 7 4V 20 sec 30 min Enable Enable Disable Disable PB22 PB32 Mobile Labeel and Receipt Printer User s Guide 61 Apppendix B Default Settings Factory Default Settings for IPL Printers continued Setting Reserve printer Device name Passcode Default Value Disable 1 16 characters 1234 Factory Default Settings ESC P Printers Factory Default Settings for ESC P Printers Setting Auto detect printer Media dark adjust Print speed Power Low battery indicator Sleep timer Standby timer Bluetooth Discoverable Connectable Encryption Authentication Reserve printer Dev
16. 2 PB32 36 setup wlan WPA ON setup wlan WPA2 ON setup wlan WPA PSK XXXXXXXXXX setup wlan ACTIVE 1 setup write wlan uartl where xxxxxxxxxx is a value between 8 and 64 characters To configure the PB22 PB32 to use WPA or WPA2 Enterprise mode 1 Send the following commands to login as an admin and set the SSID run su p pass admin setup write wlan uartl setup wlan SSID xxxxx where xxxxx can be from 0 to 32 alphanumeric characters Send one of the following WPA WPA2 ON commands to set up WPA 802 1x or WPA2 802 1x authentication You should also send the WPA_PSK command that does not contain a value setup wlan WPA ON setup wlan WPA2 ON setup wlan WPA PSK setup write wlan uart1 To view the 802 1x values send this command setup write 8021x uartl Send these commands to configure the EAP TYPE setup 8021x EAP TYPE xxxx where xxxx can be OFF LEAP PEAP or TTLS setup 8021x EAP USER xxxx setup 8021x EAP PASS xxxx where xxxx is the unique username and the unique password for this protocol If you are using TTLS you may need to send this command to set the TTLS outer name setup 8021x TTLS USER where xxxx is the outer name If you are using certificates for validation here are some commands you may need to use PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring
17. 32 40 PB22 PB32 Mobile Label and Receipt Printer User s Guide Troubleshooting and Maintaining the PB22 PB32 Use this chapter to solve problems you may encounter while using the PB22 PB32 This chapter contains the following sections Troubleshooting the PB22 PB32 Cold Booting the PB22 PB32 Upgrading the Firmware Cleaning the Printer 41 Chapter 3 Troubleshooting and Maintaining the PB22 PB32 Troubleshooting the PB22 PB32 You may have printer operation print quality or printer communication problems at some time during the life of the PB22 PB32 printer It is easy to fix most of the problems and you will find solutions in Troubleshooting Printer Problems and Finding Solutions on page 44 If you cannot find the answer to your problem you may need to contact Product Support Contacting Product Support Before you call Intermec Product Support you may want to visit the Intermec technical knowledge base Knowledge Central at intermec custhelp com to review technical information or to request technical support If you still need help after visiting Knowledge Central you may need to call Product Support To talk to an Intermec Product Support representative in the U S A or Canada call 1 800 755 5505 Outside the U S A and Canada go to www intermec com and click Contact to find your local Intermec representative Before you call Intermec Product Support make sure you have the following informatio
18. 7 battery 57 AC18 battery charger 57 AV14 vehicle dock 57 belt clip 57 cart mount 58 handstrap 57 power supply 58 serial cable 58 shoulder strap 58 AV14 vehicle dock 57 backlight understanding 6 batteries AC18 charger 9 charging 9 charging time 7 extending life 10 installing 7 status icons 9 using 7 Bluetooth communications 28 button functions 3 C cleaning the printer 50 cold boot 48 communication problems 46 using Dump mode in IPL 47 using the line analyzer in Fingerprint 46 communications establishing with a host 28 setting up 802 11 radio communications 30 setting up Bluetooth radio communications 28 setting up serial 37 setting up USB 37 wireless printing with Fingerprint 35 wireless printing with IPL 32 configurartion settiings display modes 18 configuration settings changing 18 configuration settings changing from printer home page 26 changing using the command line HyperTerminal sending printer commands 25 changing with PrintSet 25 changing with SmartSystems 27 control panel features 3 copyright information ii default settings ESC P printers 62 Fingerprint printers 60 IPL printers 61 display modes error 21 information 19 pause 19 ready 18 setup 20 test 22 display settings changing the printer language 27 documents downloading viii related viii downloading fonts and graphics 39 error messages and icons door open 44 field out of label 44 IP configuration error 43 IP link error 43 L
19. PB22 Mobile Label and Receipt Printer PB3 fatermec Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave W Everett WA 98203 U S A www intermec com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec Technologies Corporation Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2009 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech Beverage Routebook CrossBar dcBrowser Duratherm EasyADC EasyCoder EasySet Fingerprint i gistics INCA under license Intellitag Intellitag Gen2 JANUS LabelShop MobileLAN Picolink Ready to Work RoutePower Sabre ScanPlus ShopScan Smart Mobile Computing SmartSystems TE 2000 Trakker Antares and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation There are U S and foreign patents as well as U S and foreign patents pending Wi Fi is a registered certification mark of the Wi Fi Alliance Bluetooth is a trademark of Bluetooth SIG Inc U S A ii PB22 PB32 Mobile Label and Receipt Printer User s Guide Contents Con
20. SS too high low 43 out of paper 43 pause 43 printead hot 43 upgrading 43 Error mode 21 ESC P change printer language 28 default settings 62 setup commands 25 PB22 PB32 Mobile Label and Receipt Printer User s Guide F Fingerprint change printer language 27 configuring wireless printing 35 default settings 60 setup menu 24 65 WEP authentication configurin g to use 35 WPA WPA2 authentication configurin to use 36 WPA PSK WPA2 PSK authentication configurin g to use 35 firmware update downloading 48 serial connection 49 using PrintSet 49 firmware upgrade cold boot 48 H HyperTerminal changing printer language 27 view IPL commands 26 Information mode 19 information safety vi information warranty vi IPL change printer language 27 configuring wireless printing 32 default settings 61 setup commands 25 setup menu 64 view commands as you type 26 WEP authentication configurin g to use 32 WPA WPA2 authentication configurin to use 33 WPA PSK WPA2 PSK authentication configurin g to use 33 L load media 11 PB22 PB32 Mobile Label and Receipt Printer User s Guide Index M media loading 11 loading self strip 14 recommended sensitivity and constant 56 support lock 11 supported 56 P Pause mode 19 printer accessories 57 available languages 27 backlight 6 charging batteries 9 cleaning 50 cold boot 48 communication problems 46 configuring 18 control panel 3 default settings 60 downloading fonts
21. To print a self test with a PB22 PB32 loaded with ESC P Send the ESC EZ TP command to the printer 16 PB22 PB32 Mobile Label and Receipt Printer User s Guide Configuring the PB22 PB32 In this chapter you will find these sections Configuring the PB22 PB32 Establishing Communications With a Host Downloading Fonts and Graphics 17 Chapter 2 Configuring the PB22 PB32 Configuring the PB22 PB32 You can change the configuration settings of the PB22 PB32 printer directly from from the display e from the host PC using PrintSet e from the host PC using the command line e from the printer home page using SmartSystems Foundation For more information on the IPL and Fingerprint menu systems see IPL and Fingerprint Setup Menus on page 63 Understanding the Display Modes The PB22 PB32 has six display modes to help you effectively interact with the printer Ready Information Paused Setup Error and Test Use the following sections to understand the different printer modes Understanding Ready Mode The printer is in Ready mode when the printer is on and ready to print The main screen displays the power status the radio status and the printer language and version The PB22 PB32 in Ready Mode 18 PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 PB32 Understanding Information Mode When the printer is in Information mode it displays a subset of perti
22. V 47 to 63 Hz 12 VDC and 50 Hz to 60 Hz Rechargeable 7 2 V 2250 mAh lithium ion battery Temperature and Humidity Specifications Operating temperature Storage temperature Charging temperature Relative humidity Memory RAM Flash 54 20 C to 50 4 F to 122 F 40 C to 70 C 40 F to 158 F 0 C to 45 C 32 F to 113 F 10 to 90 non condensing 16 MB 64 MB PB22 PB32 Mobile Label and Receipt Printer User s Guide Appendix A Specifications Print Speed and Resolution Print speed 4 ips 100 mm s Resolution 203 dpi 8 dots mm Print Technology Printhead Direct thermal Maximum print width PB22 48mm 1 8 in PB32 72mm 2 8 in Media Specification Minimum gap and black mark length 3 17 mm 0 125 in Minimum gap black mark and notch length 12 7 mm 0 50 in Minimum notch length 6 35 mm 0 25 in Minimum notch width 12 7 mm 0 50 in Black mark width Full width of media Core inside diameter 19 05 mm 0 75 in Roll outside diameter PB22 57 15 mm 2 25 in PB32 67 31 mm 2 65 in Tracking1 Center Minimum caliper for label with liner and 0 05 mm 0 002 in receipts Maximum caliper for label with liner and 0 165 mm 0 0065 in rein ceipts Maximum media length 609 6 mm 24 0 in Receipt roll stock media is supplied as a continuous roll Label tag and fanfold media use repeat indicators for non continuous media Gap notch and black marks are used as repea
23. a power supply or in the 4 bay battery charger Model AC18 Do notset the backlight to always on The always on setting disabled automatic power saving modes Here are some tips for extending the life of your battery between charges e Press the Standby button to put the printer in Standby mode Remove the battery from the printer if you will not be using it for three days or more Donotoperate the PB22 PB32 in extremely cold temperatures the allowable operating cold temperature is 20 C 4 F Using the PB22 PB32 in temperatures below freezing reduces the overall battery life Remember that any rechargeable battery loses its ability to maintain a charge over time You can only recharge it a finite number of times before you must replace it 10 PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 PB32 Mobile Label and Receipt Printer Loading Media You can use roll or fanfold receipt media with the PB22 PB32 printer The PB22 PB32 ships with a small amount of media loaded and a test page printed to verify that the printer works The PB22 PB32 supports self strip printing applications For information on how to correctly load media for self strip printing see To load media for self strip printing on page 14 For information on media see Specifications on page 54 To load media 1 Press down on the blue media cover release button until the cover releases 2 If necessary unl
24. as soft keys which means that the function of each button depends on the state of the printer A small icon appears in the screen next to the button to indicate the function it performs Understanding the Soft Keys Button Soft Keys Description Moves up one level in the menu system This soft key appears in Setup mode Increases the value of a number when editing settings such as an IP address This soft key appears in Setup mode e Pauses the printing job This icon appears only when you are printing Exit Setup mode and return to Ready mode gt Moves through the settings at the same level in the D menu system OK Moves down one level in the menu system and 1 saves changes to a setting e Exitsa printing job or exits Information mode 4 PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 PB32 Mobile Label and Receipt Printer There is only one LED on the PB22 PB32 printer the Ready to Work indicator Understanding the Ready to Work Indicator Indicator State Description Off When the light is off it can mean one of several conditions The printer is in Standby mode The printer is in Info mode The printer is in Setup mode On The PB22 PB32 is turned on and operating Blinking A blinking light can mean one of several conditions The printer is out of paper The media cover is open e There is a printer error that requires you to perform an a
25. ass admin 3 Send the run command to change the printer language setlanguage IPL r To change the printer language using IPL and HyperTerminal 1 Select Start gt Accessories Communications gt Hyperterminal to start HyperTerminal PB22 PB32 Mobile Label and Receipt Printer User s Guide 27 Chapter 2 Configuring the PB22 PB32 2 Send the enable administrator rights command lt STX gt lt ESC gt y Su p pass admin lt ETX gt 3 Send the run command to change the printer language lt STX gt lt EXC gt y setlanguage FP r lt ETX gt To change the printer language using ESC P and HyperTerminal 1 Select Start gt Accessories Communications gt Hyperterminal to start HyperTerminal 2 Enter U shell Press the ESC key and type SYS USH 3 Send the enable administrator rights command su p pass admin 4 Send the run command to change the printer language setlanguage IPL r Establishing Communications With a Host The PB22 PB32 must establish communications with a host that will send the data for the printer to print The PB22 PB32 provides four ways to communicate with a host e Bluetooth radio communications 802 11 b g radio communications USB communications Serial communications Setting Up Bluetooth Communications 28 The PB22 PB32 can contain a Bluetooth radio that allows wireless communications with a remote device from distances up to 100 meters approximately 328 feet depending on the Blue
26. aten roller with isopropyl alcohol 50 PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PB22 PB32 Cleaning the PB22 PB32 Printer continued Printer Part Cleaning Method Cleaning Interval Paper sensors Clean thoroughly with 70 After every five rolls of isopropyl alcohol and a media or more often if cotton swab necessary Printhead Use 70 isopropyl alcohol After every five rolls of on a cotton swab to lean the media or more often if print elements from end to necessary end Tear bar Clean thoroughly with 70 As needed isopropyl alcohol and a cotton swab Exterior Clean with a water As needed dampened cloth Interior Brush or air blow Make sure After every five rolls of the paper sensors are free of media or more often if dust necessary PB22 PB32 Mobile Label and Receipt Printer User s Guid 51 Chapter 3 Troubleshooting and Maintaining the PB22 PB32 52 PB22 PB32 Mobile Label and Receipt Printer User s Guide Specifications 53 Appendix A Specifications Specifications Physical Dimensions PB22 Depth Height Width Weight PB32 Depth Height Width Weight Power Specification AC power adapter voltage Printer voltage Operating power 71 1 mm 2 8 in 176 4 mm 6 9 in 101 6 mm 4 0 in 680 g 1 5 Ib with battery 81 6 mm 3 21 in 182 2 mm 7 2 in 127 6 mm 5 0 in 830 g 1 8 Ib with battery 100 to 240
27. ction For a list of possible problems see Troubleshooting the PB22 PB32 on page 42 Understanding the Printer Language Your PB22 PB32 printer comes with Intermec Printer Language IPL Fingerprint or Intermec Receipt Protocol ESC P The language you choose affects the functionality of the printer and how you interact with it This manual contains information for using the different types of printer language When the printer is shipped from the factory the first person to turn on the printer will have the option of choosing which printer language to run on the printer Press theappropriate button to choose a language Choosing the Printer Firmware PB22 PB32 Mobile Label and Receipt Printer User s Guide 5 Chapter 1 Using the PB22 PB32 Mobile Label and Receipt Printer The current firmware type and version display on che PB22 PB32 screen when the printer is in Ready mode The screen of a PB22 PB32 running IPL firmware Understanding the Printer Sounds The PB22 PB32 plays sounds in response to several actions that you can take with the printer Use the following table to understand when the sounds occur and what they mean Understanding the Printer Sounds Sound Occurs When Power Youinsert a battery in the printer The PB22 PB32 starts charging the battery You plug in the AC adaptor Hardware You open the media door close the media door or insert a cable Button You press any of the PB22 PB32
28. ctly to the printer using your terminal program HyperTerminal and a serial or network connection PB22 PB32 Mobile Label and Receipt Printer User s Guide 25 Chapter 2 Configuring the PB22 PB32 26 If your printer uses the Fingerprint language you use the SETUP command followed by the node subnode and parameters setting Here is a Fingerprint example that sets your media setting to labels with gaps SETUP MEDIA MEDIA TYPE LABEL w GAPS If your printer uses the IPL language you would send this command lt STX gt lt SI gt T1 lt ETX gt Fingerprint automatically sends feedback to HyperTerminal as you type If you want to see what you are typing with IPL you need to complete the following procedure To see IPL commands as you type 1 From the HyperTerminal menu select File gt Properties gt the Settings tab 2 Click the ASCII Setup button 3 Select Echo typed characters locally 4 Click OK twice Changing Configuration Settings From the Printer Home Page If you have an 802 11 radio in your printer and it is connected to the network you can use your web browser to open the printer home page and make configuration changes To connect to a wireless network follow the procedure in Setting Up 802 11 Radio Communications on page 30 To make changes to the configuration From the home page click Configuration For more information on how to change configuration settings see the Fingerprint Programmer s R
29. d Media Sensitivity and Constant Sensitivity Constant Description North American Label Media 720 60 Duratherm Lightning Plus 470 52 Duratherm Lightning Perm 450 48 Duratherm III IR 430 100 Duratherm III Synthetic 180 80 Duratherm II Label 180 80 Duratherm III Label 180 80 Duratherm Near IR PB22 PB32 Mobile Label and Receipt Printer User s Guide Appendix A Specifications Recommended Media Sensitivity and Constant continued Sensitivity Constant Description 150 70 Duratherm 5 mil Tag North America Receipt Media 401 85 Duratherm TC 102 32 Duratherm NTC 2 101 30 Duratherm NTC 180 80 Duratherm Receipt Fanfold 103 100 Duratherm Linerless European Label Media 440 47 Thermal Eco 140 70 Thermal Top 120 47 Thermal Eco Board 140 gr Accessories for the PB22 PB32 You can use these accessories with the PB22 PB32 printer To order accessories contact your local Intermec sales representative AB27 Battery Use the lithium ion 2250 mAh battery to provide power to the printer AC18 4 Bay Battery Charger Use the AC18 to charge up to four batteries at a time The battery charger is designed to sense when a battery is fully charged and not overcharge it ensuring long and consistent battery life AV14 Vehicle Dock Use the vehicle dock to attach the PB22 PB32 to a truck Belt Clip Use the PB22 PB32 belt clip to attach the printer to your belt Handstrap Use the PB42 and PB22 PB32 handstrap to conveniently carry
30. e is for the person who is responsible for installing configuring and maintaining the PB22 PB32 printer PB22 PB32 Mobile Label and Receipt Printer User s Guide vii Before You Begin This guide provides you with information about the features of the PB22 PB32 and how to install configure operate maintain and troubleshoot it Before you work with the PB22 PB32 you should be familiar with your network and general networking terms such as IP address Related Documents viii This table contains a list of related Intermec documents and their part numbers Document Title Part Number Intermec Fingerprint Developer s Guide 934 019 xxx Intermec Fingerprint Programmer s Reference Manual 937 005 xxx Intermec Printer Language IPL Developer s Guide 934 013 xxx Intermec Printer Language IPL Command Reference Manual 937 007 ESC P Programmer s Reference Manual 937 010 xxx The Intermec web site at www intermec com contains our documents as PDF files that you can download for free To download documents 1 Visit the Intermec web site at www intermec com 2 Click Support gt Manuals 3 Use the Product Category field the Product Family field and the Product field to help you locate the product whose documentation you want to download PB22 PB32 Mobile Label and Receipt Printer User s Guide Using the PB22 PB32 Mobile Label and Receipt Printer Use this chapter to familiarize yourself with the PB22 PB32 mobi
31. eference Manual P N 937 005 xxx the IPL Programmer s Reference Manual P N 937 007 xxx or the ESC P Programmer s Reference Manual P N 937 010 xxx You can download these documents from the Intermec web site at www intermec com PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 PB32 Changing Configuration Settings Using SmartSystems Foundation You can use the SmartSystems console to change configuration settings on your printer The PB22 PB32 ships with the SmartSystems client loaded on it The console is part of SmartSystems Foundation and is available from the Intermec web site To download SmartSystems Foundation go to www intermec com products smrtsysfoundation index aspx Changing the Printer Language The following printer languages are available on the PB22 and PB32 printers Fingerprint IPL ESC P DSim ZSim The most frequently used methods of changing languages are by using HyperTerminal and through the display settings These methods are described below To change the printer language using the display settings Press the Setup button to the change command language function See Appendix C for the Fingerprint and IPL menu trees To change the printer language using Fingerprint and HyperTerminal 1 Select Start gt Accessories Communications gt Hyperterminal to start HyperTerminal 2 Send the enable administrator rights command run Su p p
32. guring with Fingerprint 35 configuring with IPL 32 WPA WPA2 authentication configuring with Fingerprint 36 configuring with IPL 33 WPA PSK WPA2 PSK authentication configuring with Fingerprint 35 configuring with IPL 33 PB22 PB32 Mobile Label and Receipt Printer User s Guide Index PB22 PB32 Mobile Label and Receipt Printer User s Guide 71 fatermec Worldwide Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com 2009 Intermec Technologies Corporation All rights reserved PB22 PB32 Mobile Label and Receipt Printer User s Guide P N 934 046 001
33. he battery inside the PB22 PB32 you need e an Intermec 12 VDC power supply Model AE19 e an AC power cord To charge the battery inside the PB22 PB32 1 Install che battery in the PB22 PB32 For help see the previous section Installing the Battery on page 7 2 Connect the power supply to the DC power connector on the printer 3 Connect one end of the power cord to the power supply and then plug the other end into an AC outlet Understanding the Battery Icons The easiest way to tell the status of your battery is to look at the battery icons on the control panel of the PB22 PB32 Battery Icon Status Icon Status Battery is fully charged Battery has a medium charge You should be able to work for several more hours before charging or replacing the battery PB22 PB32 Mobile Label and Receipt Printer User s Guide g Chapter 1 Using the PB22 PB32 Mobile Label and Receipt Printer Battery Icon Status continued Icon Status Ci Battery is low Recharge the battery Battery is critically low You need to replace the battery now Battery charging error You may need to replace the battery External power connected and there is no battery in the printer Extending Battery Life Here are some tips for extending the overall life of your battery e Never expose the battery to direct sunlight or temperatures over 50 C 122 E Only charge the battery inside the PB22 PB32 using
34. ice name Passcode Default Value Enable 100 75 mm s 7 4V 20 sec 30 min Enable Enable Disable Disable Disable 1 16 characters 1234 PB22 PB32 Mobile Label and Receipt Printer User s Guide C IPL and Fingerprint Setup Menus 53 Appendix C IPL and Fingerprint Setup Menus IPL Setup Menu SETUP SER COM BAUDRATE DATA BITS PARITY STOPBITS PROTOCOL NETWORK IP SELECTION IP ADDRESS NETMASK B NAMESERVER MAC ADDRESS ROUTER TEST SERVICE TESTPRINT DATA DUMP MEMORY RESET LSS TEST CMD LANGUAGE CONFIG FINGERPRINT TEST LABELS DIRECT PROTOCOL FORMAT IPL PAGE ESCP UDC ZSIM FONT DSIM MEDIA TESTFEED LBL LENGTH LBL WIDTH FORM ADJ DOTS FORM ADJ DOTS LBL REST POINT MEDIATYPE MODE DOTS DOTS SENSITIVITY DARKNESS x Y CONFIGURATION PWRUP LTS EMULATION FINISHED CALIBRATION BATTERY LOW BATTERY DISPLAY L ORIENTATION p CONTRAST p BACKLIGHT 64 PB22 PB32 Mobile Label and Receipt Printer User s Guide Appendix IPL and Fingerprint Setup Menus Fingerprint Setup Menu
35. irmware These errors can occur when you run a test feed without any media installed or if you have incorrect media settings Load the printer with media see Loading Media on page 11 run Test mode see Understanding Test Mode on page 22 and select the appropriate media type IP configuration The printer is trying to acquire an IP address error IP link error from the network Wait for the printer to complete the task before taking any action No network connection PB22 PB32 Mobile Label and Receipt Printer User s Guid 43 Chapter 3 Troubleshooting and Maintaining the PB22 PB32 Possible PB22 PB32 Error Icons and Messages continued Errorlcon Error Message Door open f Description Field out of label You are attempting to print in an area that extends beyond the print window See the programmer s reference manual for your type of firmware IPL Fingerprint or ESC P for information on how to set the media parameters The printer is not completely closed Press down on the media cover to make sure it is latched Troubleshooting Printer Problems and Finding Solutions Use the following tables to troubleshoot some common problems you may encounter with the PB22 PB32 printer Printer Problems and Solutions Problem The printer does not turn on when you press Standby The blue light Ready to Work indicator is blinking Printer keeps printing or feeding when it should st
36. le label and receipt printer In this chapter you will find these sections Learning About the PB22 PB32 Mobile Label and Receipt Printer e Using the Batteries Loading Media Printing a Test Page Chapter 1 Using the PB22 PB32 Mobile Label and Receipt Printer Learning About the PB22 PB32 Mobile Label and Receipt Printer The PB22 PB32 is a rugged direct thermal label and receipt printer that is designed for use with Intermec mobile computers Intermec fixed computers and Intermec vehicle mount computers as well as the SF51 and SR61 scanners The PB22 uses 50 8 mm 2 in media and the PB32 uses 76 2 mm 3 in media The PB22 PB32 provides print resolution of 203 dpi e print speeds of up to 100 mm per second 4 ips 802 11 or Bluetooth radio options Identifying the Parts of the Printer Use this illustration to familiarize yourself with some of the features of the PB22 PB32 Self strip door Media cover a release button Ready to Work indicator PB22 PB32 Printer This illustration shows the important features of the PB22 PB32 printer A weather resistant flap protects the communications ports and the external power connector 2 PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 PB32 Mobile Label and Receipt Printer Understanding the Control Panel The PB22 PB32 control panel contains four buttons a liquid crystal display LCD and one LED indicator Use
37. martSystems Foundation commands to send the upgrade file to the printer For help with Fingerprint IPL ESC P or SmartSystems Foundation commands and information see either the Fingerprint Programmer s Reference Manual P N 937 005 xxx the IPL Programmer s Reference Manual P N 937 007 xxx the ESC P Programmer s Reference Manual P N 937 010 xxx or SmartSystems Foundation online help You can download these documents from the Intermec web site at www intermec com PB22 PB32 Mobile Label and Receipt Printer User s Guid 49 Chapter 3 Troubleshooting and Maintaining the PB22 PB32 Cleaning the Printer To properly maintain your PB22 PB32 you should clean it at the recommended intervals To avoid possible personal injury or damage to the printer never insert any pointed or sharp objects into the printer Warning Use only the cleaning agents specified in this section Intermec is not responsible for damage caused by any other cleaning materials used on this printer Caution Label taken Tear bar sensor Label gap sensor Platen roller PB22 PB32 Mobile Label Printer Identifying the parts of the PB22 PB32 to clean regularly Cleaning the PB22 PB32 Printer Printer Part Cleaning Method Cleaning Interval Platen Roller Rotate the platen roller and After every five rolls of clean it thoroughly with 70 media or more often if isopropyl alcohol on a necessary cotton swab Do not clean the linerless pl
38. n ready Printer serial number Firmware type and version Bluetooth wireless or serial port settings You can find all of the information listed above in the printer menu system or on a test print page Understanding Error Messages 42 Use the following tables to troubleshoot some common error message you may see display on PB22 PB32 screen Some of the error messages are specific to the type of firmware you have loaded on your PB22 PB32 PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PB22 PB32 Possible PB22 PB32 Error Icons and Messages Errorlcon Error Message ial V A b Pause Paper out IPL Out of Paper Fingerprint Testfeed not done Printhead hot Upgrading LSS too high LSS too low Description The print job is paused The printer is out of paper Load a new roll of media For help see Loading Media on page 11 The printer did not perform a test feed before it printed out test labels It is important to perform a test feed because it calibrates the sensor To perform a testfeed In Fingerprint and ESC P press the Feed button for more than 1 second In IPL open and close the media door and then Press the Feed button The printhead is overheated and needs to cool down In IPL wait for printing to resume automatically In Fingerprint and ESC P your print job is lost The printer is loading new f
39. nd Support vi Warranty Information To understand the warranty for your Intermec product visit the Intermec web site at www intermec com and click Support gt Returns and Repairs gt Warranty PB22 PB32 Mobile Label and Receipt Printer User s Guide Before You Begin Web Support Visit che Intermec web site at www intermec com to download our current manuals in PDF To order printed versions of the Intermec manuals contact your local Intermec representative or distributor Visit the Intermec technical knowledge base Knowledge Central at intermec custhelp com to review technical information or to request technical support for your Intermec product Telephone Support In the U S A and Canada call 1 800 755 5505 Outside the U S A and Canada contact your local Intermec representative To search for your local representative from the Intermec web site click About Us gt Contact Us Service Location Support For technical support in South Korea use the after service locations listed below AWOO Systems 102 1304 SK Ventum 522 Dangjung dong Gunpo si Gyeonggi do Korea South 435 776 Contact Mr Sinbum Kang Telephone 82 31 436 1191 Email sbkang awoo co kr Sammi Information Systems Co Ltd 7 9FL Seo Jo Building 103 15 Galwor Dong Seoul Yong San ku Korea South 140 807 Contact Kyung Hee Koo Telephone 82 2 790 5508 Email jlovekoo sammicomputer co kr Who Should Read This Manual This user s guid
40. nent information about the printer If the printer experienced an error the error message displays first followed by the printer information Each message displays on the screen for five seconds After five seconds on the last information screen the printer exits Information mode The PB22 PB32 in Information Mode To enter Information mode Press the Information button on the control panel Understanding Pause Mode Use Pause mode to momentarily stop printing or to cancel a current print job Once you pause the printer the Pause mode screen appears Use the Feed button to both pause and resume printing The PB22 PB32 in Pause Mode To enter Pause mode Press the Feed button while the printer is printing To resume printing e Press the Feed button PB22 PB32 Mobile Label and Receipt Printer User s Guide 19 Chapter 2 Configuring the PB22 PB32 To cancel a print job 1 Press the Feed button to pause printing Fingerprint IPL or ESC P 2 Press the Information button or soft key to cancel the print job Fingerprint or IPL or press and hold the Pause button in ESC P Understanding Setup Mode Use Setup mode to change the settings on the printer Sample Setup Mode Screen To enter or exit Setup mode Press the Setup button Once you enter Setup mode there are two editing modes normal and enhanced Editing Settings in Setup Mode Editing Mode Navigate To Accept Value Normal Press 9 t
41. o move among choices Press OK Press A to go up a level in menu system Enhanced Press to move within the editable Press OK fields When the field blinks you can edit it Press g to increase the value of the field 20 PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 PB32 Normal Editing Mode In normal editing mode you see an up arrow and a right arrow for making selections Enhanced Editing Mode In enhanced editing mode you have a plus sign and a right arrow to change the value of numeric fields Understanding Error Mode The printer enters Error mode when it detects an error condition such as a low battery or a paper fault Some error messages appear on the screen immediately when they occur such as DOOR OPEN Other error messages do not appear until you press the Information button If there is more than one error at a given time the errors display in the order that they occurred Sample Error Mode Screen If you encounter an error message see Understanding Error Messages on page 42 for information on how to fix the problem PB22 PB32 Mobile Label and Receipt Printer User s Guide 21 Chapter 2 Configuring the PB22 PB32 Understanding Test Mode Use Test mode to verify printer settings print test labels restore factory default settings or enter Dump mode for troubleshooting purposes Two test modes are available Test mode and Extended Test mode
42. ock the media support lock before sliding the two media supports apart PB22 PB32 Mobile Label and Receipt Printer User s Guide 11 Chapter 1 Using the PB22 PB32 Mobile Label and Receipt Printer 3 Insert a roll of media and close the media supports so the roll is held firmly in place Make sure you load the media clockwise so that it pulls off the core from the bottom of the printer Media support lock 4 Lock the media support lock lock again it is when you are changing to a roll with a different width Note The only time you need to unlock and lock the media support 5 Pull out approximately 8 cm 3 in of the media 12 PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 PB32 Mobile Label and Receipt Printer 6 Close the media cover until it latches The printer emits the hardware sound to tell you that the media door closed correctly PB22 PB32 Mobile Label and Receipt Printer User s Guide 13 Chapter 1 Using the PB22 PB32 Mobile Label and Receipt Printer 7 Press down on the self strip door to make sure the media cover is completely latched 8 Press the Feed button to advance the media To load media for self strip printing 1 Complete Steps 1 through 4 in the previous procedure 2 Open the self strip door in the media cover 14 PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 PB32 Mobile Label and Receipt Printer 3 Rem
43. ode currently support PEAP TTLS and LEAP For LEAP authentication the PB22 PB32 supports Open EAP but does not support Network EAP To set up the PB22 PB32 to work in your wireless network you will need Serial cable P N 075497 xxx Host PC running Windows or Linux Serial port software such as HyperTerminal Note If you are using IPL commands with HyperTerminal you may want to be able to see the commands as you type them on your screen For help see Changing Configuration Settings Using the Command Line on page 25 To set up the PB22 PB32 for wireless communications 1 Connect the 8 pin circular DIN connector to the serial port on the PB22 PB32 PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 PB32 2 Connect the other end of the serial cable to a serial port on the back of your PC 3 Open HyperTerminal on your PC and configure the following parameters for the serial port Parameter Default Setting Baud rate 115200 Data bits 8 Parity None Stop bits 1 4 From the host PC check the wireless settings If you have an IPL version of the printer send these commands to the PB22 PB32 lt STX gt lt SI gt wt SSID lt ETX gt lt STX gt lt SI gt wt WEP1 lt ETX gt lt STX gt lt SI gt wt WEP2 lt ETX gt lt STX gt lt SI gt wt WEP3 lt ETX gt lt STX gt lt SI gt wt WEP4 lt ETX gt lt STX gt lt SI gt wt AUTH lt ETX gt lt STX gt lt SI gt wt WPA lt ETX gt
44. omputer match those of the PB22 PB32 Serial Port Settings on the PB22 PB32 Parameter Default Setting Baud rate 115200 Data bits 8 Parity None Stop bits 1 Flow control XOFF IPL No default Fingerprint RTS CTS ESC P To connect the PB22 PB32 to a PC or mobile computer 1 Connect the 8 pin circular DIN connector to the serial port on the PB22 PB32 PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 PB32 2 Connect the other end of the serial cable to a serial port on the back of your PC or to a serial adapter on your mobile computer Serial port Serial cable Downloading Fonts and Graphics The easiest way to download fonts and graphics is to use PrintSet You can download PrintSet from the downloads page for the PB22 PB32 printer on the Intermec web site at www intermec com Follow the procedures in the PrintSet online help to download fonts and graphics You can also use Fingerprint IPL or ESC P commands to send fonts and graphics to the printer For help with commands and information see either the Fingerprint Programmer s Reference Manual P N 937 005 xxx the IPL Programmer s Reference Manual P N 937 007 xxx or ESC P Programmer s Reference Manual P N 937 010 xxx You can download these documents from the Intermec web site at www intermec com PB22 PB32 Mobile Label and Receipt Printer User s Guide 39 Chapter 2 Configuring the PB22 PB
45. on WPA or WPA2 authentication Send the WPA PSK or WPA2 PSK command to set a pre shared key lt STX gt lt SI gt ws WPA ON lt ETX gt lt STX gt lt SI gt ws WPA2 ON lt ETX gt lt STX gt lt SI gt ws WPA PSK XXXXXXXXXX ETX where xxxxxxxxxx is a value between 8 and 64 characters Send the following command to activate the settings STX 2 SI ws ACTIVE l1 ETX To configure the PB22 PB32 to use WPA or WPA2 Enterprise mode 1 e Send the following commands to login as an admin and set the SSID STX 2 ESC 2 x Su p pass admin lt ETX gt lt STX gt lt SI gt ws SSID XXXXX lt ETX gt where xxxxx can be from 0 to 32 alphanumeric characters Note The default password for logging in as an admin is pass If you have changed the password you will need to use your password instead of pass PB22 PB32 Mobile Label and Receipt Printer User s Guide 33 Chapter 2 Configuring the PB22 PB32 34 2 Send one of the following commands to enable WPA 802 1x or WPA2 802 1x authentication You should also send the WPA PSK command that does not contain a value lt STX gt lt SI gt ws WPA ON lt ETX gt lt STX gt lt SI gt ws WPA2 ON lt ETX gt lt STX gt lt SI gt ws WPA PSK lt ETX gt Send these commands to configure the EAP_TYPE lt STX gt lt SI gt ws TYPE xXxxx lt ETX gt where xxxx can be OFF LEAP PEAP or TTLS lt STX gt lt SI gt ws EAP USER Xxxx lt ETX gt lt STX gt lt SI g
46. op The printout is not in the desired position Possible Solution Replace the battery with a charged battery Connect external power to make sure the printer works correctly and to charge the battery Make sure media is loaded and the media cover is closed For help see Loading Media on page 11 There is a printing error The screen displays an error message containing information on the error The printer is paused The printer is cancelling a print job Check media settings Make sure the label gap sensor is clean For help see Upgrading the Firmware on page 48 Check for errors in the software application Make sure the label gap sensor and platen roller are clean PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PB22 PB32 Printer Problems and Solutions continued Problem The printer is not printing with an 802 11 wireless connection The printer is not printing with a Bluetooth connection When printing che printer is skipping labels Possible Solution Verify that the wireless settings are correct For help see Setting Up 802 11 Radio Communications on page 30 Make sure the printer has an IP address Make sure the printer is connected to the network Make sure the printer is in Ready mode Re establish a Bluetooth connection with the mobile computer or scanner For help see your mobile computer use
47. ove a label from the roll of media so that you are left with several inches of label liner 4 Feed the label liner over the self strip bar and out the back of the self strip door 5 Close the media cover until it latches and press down on the self strip door to make sure it locks The separated liner and media spool from the self strip mechanism PB22 PB32 Mobile Label and Receipt Printer User s Guide 15 Chapter 1 Using the PB22 PB32 Mobile Label and Receipt Printer Printing a Test Page After you have loaded media in the printer you are ready to print a test page You can choose from several test page options for each of the printer language If you cannot get the test page information to print see Troubleshooting the PB22 PB32 on page 42 To print a test page with a PB22 PB32 loaded with IPL 1 Press the Setup button Press 9 until you reach Test Service Press OK to enter the Test Service menu system 2 3 4 Press OK to enter the Testprint Config menu 5 Press OK to enter the Config menu 6 Press gt to choose a testprint 7 Press OK to print the Config testprint of your choice To print a test page with a PB22 PB32 loaded with Fingerprint 1 Press the Setup button 2 Press 9 until you reach Print Defs 3 Press gx to enter the Print Defs menu system 4 Press 9 until you reach Testprint 5 Press to enter the Testprint menu 6 Press gt to choose a testprint 7 Press OK to print the testprint of your choice
48. r s manual or Setting Up Bluetooth Communications on page 28 Make sure the mobile computer can print to a known good printer Print a Bluetooth test print page to make sure that the mobile computer discovered your printer For help see Printing a Test Page on page 16 Make sure the printer is in Ready mode Perform a testfeed In Fingerprint press the Feed button for more than 1 second In IPL open and close the media door and then Press the Feed button Make sure the label gap sensor is clean For help see Upgrading the Firmware on page 48 Printout is faded or weak PB22 PB32 Mobile Label and Receipt Printer User s Guid Fingerprint users adjust the media constant factor and contrast 10 to 1096 IPL users adjust the media sensitivity setting 10 to 10 ESC P users adjust the Media Sensitivity command or the Set Dark Adjust command For help see the ESC P Programmers Reference Manual P N 937 010 xxx Check to see if the printhead needs cleaning For help see Upgrading the Firmware on page 48 45 Chapter 3 Troubleshooting and Maintaining the PB22 PB32 Printer Problems and Solutions continued Problem Possible Solution The battery charge is Check the battery date If the battery is a few not lasting as long as it years old the shortened life may be due to should normal aging Replace the battery The test pages do not Make sure that the blue light i
49. rd if mistreated Do not disassemble heat above 100 C 212 F or incinerate aution Dispose of used batteries promptly Keep away from children Installing the Battery Make sure you fully charge the battery before you use your PB22 PB32 You can charge the battery before or after you install them into the PB22 PB32 To install the battery 1 Lay the PB22 PB32 upside down on a flat surface PB22 PB32 Mobile Label and Receipt Printer User s Guide 7 Chapter 1 Using the PB22 PB32 Mobile Label and Receipt Printer 2 Insert the battery with the tab facing away from the front control panel 3 Insert the edge of the battery under the lip of the PB22 PB32 and then push down until you hear the battery latch click 8 PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 PB32 Mobile Label and Receipt Printer Charging the Batteries There are two ways to charge the PB22 PB32 battery Connect AC power to the printer using a 12 VDC power supply and charge the battery while it is in the PB22 PB32 Charge the battery in the AC18 4 bay battery charger It takes approximately 4 hours to charge your batteries using the 4 bay battery charger For information on charging your battery in the 4 bay battery charger see the AC18 4 Bay Battery Charger Instructions P N 943 128 xxx It takes approximately 3 hours to charge the battery while it is installed in the PB22 PB32 printer To charge t
50. rk indicator blinks After a half of a second if no more characters have been received the printer times out The program considers the transmission terminated and prints out a label Printable characters are printed in black on white Control characters and space characters ASCII 000 to 032 dec are printed in white on black As long as a continuous string of characters is being received the program wraps the lines until the label is full and then starts to print another label After each character transmission the following information prints Page number Number of characters printed on the label Total number of characters received so far When you exit Dump mode a final label prints to inform you that it is exiting from Dump mode Using Dump Mode in IPL When you enter Dump mode the printer captures incoming characters on the communication ports and prints them on one or more labels If you have IPL firmware on your printer you can access Dump mode in two different ways with slightly different results Youcan access Dump mode through Test mode or Extended Test mode and you will receive printouts that look exactly like those produced with the Line Analyzer program in Fingerprint For more information see the previous procedure Using the Line Analyzer in Fingerprint on page 46 Youcan access Dump mode from the Setup menu If you access Dump mode this way characters are printed on a continuous line along wi
51. s not blinking If print it is make sure your printer has media and that the media cover is closed Make sure that you can advance media by pressing the Feed button Print quality it poor Clean the printhead For help see Upgrading the Firmware on page 48 Check the battery and recharge or replace as necessary For help see Charging the Batteries on page 9 Check the quality of the media Use only Intermec media to ensure superior print quality and product performance Check that the printer is set to the appropriate Constant Factory or sensitivity number for the media you are using Troubleshooting Communication Problems 46 Use Dump mode to verify that the printer is receiving data from the host correctly Using the Line Analyzer in Fingerprint In Dump mode the printer runs a Fingerprint program called Line Analyzer The Line Analyzer captures incoming characters on the communication ports and prints them on one or more labels The easiest way to enter Dump mode is through Test mode or Extended Test mode For help see Understanding Test Mode on page 22 After the printer enters Dump mode it tells you it has entered Dump mode by printing it on a label The display shows the Dump mode icon and printer is ready to receive data PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PB22 PB32 While the printer is receiving data the Ready to Wo
52. t indicators Gap Label and fanfold media Notch Tag media e Black mark Label tag and fanfold media Here are a few things to keep in mind when ordering media for the PB22 PB32 printer e Black marks can be sensed on the front or back side of the media PB22 PB32 Mobile Label and Receipt Printer User s Guide 55 Appendix A Specifications 56 Youcanuse higher caliper media in the printer but print quality will be reduced Receipt roll stock media has an end of roll indicator The end of roll indicator is a red marking on the last 3 feet of the roll on the thermally sensitive side of the paper External Fanfold Media Specifications Stack height 70 mm 2 75 in Page length 152 mm 6 in to 305 mm 12 in Note A 6 inch page length is supplied in 12 inch long stacks two 6 inch stacks of equal height with the bottom page linked Specialty media is required for unique customer environments including printer operating temperature extremes Intermec recommends that you test the media in your application Supported Media The PB22 PB32 printer supports direct thermal label tag and receipt media Both North American and European label media are supported in multiple label lengths Receipt media is supported in both a top coated and an uncoated paper in continuous roll stock only The default media sensitivity number is 180 Use the following table as a guide when setting sensitivity numbers Recommende
53. t ws EAP PASS Xxxx lt ETX gt where xxxx is the unique username and the unique password for this protocol If you are using TTLS you may need to send this command to set the TTLS outer name STX SI ws TTLS USER xxxx lt ETX gt where xxxx is the outer name If you are using certificates for validation here are some commands you may need to use e Send the following commands to set a certificate and enable validation STX 2 SI ws CA CERT c testCA pfxGexport ETX lt STX gt lt SI gt ws VALIDATE ON lt ETX gt where c testCA pfx is the location and name of the certificate and export is the passphrase Send the following commands to set a common name for server 1 and server 2 lt STX gt lt SI gt ws SERVER CN1 xxXxXXXXxxxx lt ETX gt lt STX gt lt SI gt ws SERVER CNZ xXxXXXXXXXX lt ETX gt where xxxxxxxxxx can be a value from 0 to 64 characters e Send the following command to make sure your values match those used by the access point lt STX gt lt SIswt variable name lt ETX gt All variables are returned with the exception of EAP_PASS which always returns if configured and CA_CERT PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 PB32 which transmits the name of the last certificate authority successfully installed An additional read only variable for the supplicant state called STATE is also returned Youmay need
54. tandby buttons at the same time until CLOSE PRINTER DOOR appears on the screen 5 Close the media cover You are now in Extended Test mode Press 9 to cycle through the options Press OK to select a test option Press ft to exit Extended Test mode Options in Extended Test Mode Function Description Select Media This option is almost the same as the process in Test mode except that the printer performs a slow test feed in Extended Test mode The slow test feed enables the printer to perform a slow sensor calibration which can help resolve gap or mark detection problems Test Labels This option allows you to print test labels one at a time Press OK to print the next label Dump Mode This options enters Dump mode For more information on Dump mode see Troubleshooting Communication Problems on page 46 Factory Default This option restores the factory default settings Press OK to select this option and then follow the instructions on the screen PB22 PB32 Mobile Label and Receipt Printer User s Guide 23 Chapter 2 Configuring the PB22 PB32 24 Options in Extended Test Mode continued Function Description Setup and Exit This option exits Extended Test mode and puts the printer in Setup mode Exit This option exits Extended Test mode Changing Configuration Settings From the Display You need to enter Setup mode before you can change configuration settings For more information on entering Setup mode
55. tents Before You Begin et tiit ERR eie Es vi Safety Information ck igs oe eS RR CEN EA vi Global Services and Support E ETA vi Warranty EONA e AE E AA m n vi Web Supports e sese cete OE NE CH I COEUR OA EORR IR vii Telephone S ppoftt idonee pr eh Rer eate daa ge REES REEN vii Service Location SUPPOIt 6 cece eee ees vil Who Should Read This Manual s esee vii Related D c ments i snd cea OS os oes Oe ID Re Ape abd RIS A es viii 1 Using the PB22 PB32 Mobile Label and Receipt Printer 1 Learning About the PB22 PB32 Mobile Label and Receipt 2 Identifying the Parts of the Printer s ooann eriari E EAA AA ENOTEN 2 Understanding the Control Panel 3 Understanding the Printer Language 2 cece eee eee 5 Understanding the Printer Sounds eee eee 6 Understanding the Backlight cece eee eee 6 Usine the Batterles Leon bist td 7 Installing the Battety obere S ex I UI PUE mere rf 7 Charging the Batteries ata penta ob 9 Understanding the Battery Icons 9 Extendine Battery Life Lord cbe eR WEN Hea Meo wed 10 Loading Median eredes tina IEA ia ei tein Dee ee Wa CEP weds ace es 11 Printing
56. th corresponding hexadecimal numbers To enter Dump mode from the Setup menu 1 Press the Setup button 2 Press 9 until you reach Test Service 3 Press OK to enter the Test Service menu PB22 PB32 Mobile Label and Receipt Printer User s Guid 47 Chapter 3 Troubleshooting and Maintaining the PB22 PB32 4 Press 9 until you reach Data Dump and then press ok 5 Press 9 to select Yes and then press OK 6 Cold boot the printer to exit Dump mode For help see the next procedure Cold Booting che PB22 PB32 Cold Booting the PB22 PB32 You rarely need to cold boot the PB22 PB32 printer unless you are upgrading the firmware If your printer occasionally locks up you will want to cold boot it A cold boot reinitializes the 802 11 radio and clears the working memory retains all of your configuration settings after the printer powers Note The Setup menu is not affected by a cold boot Your printer back up To reset the PB22 PB32 1 Disconnect the PB22 PB32 from power if externally powered 2 Remove the battery from the PB22 PB32 for at least one second 3 Insert the battery back into che PB22 PB32 4 Reconnect external power if your PB22 PB32 is externally powered Upgrading the Firmware The latest firmware and software is always available for download from the Intermec web site at www intermec com To download firmware updates 1 Go to the Intermec web site at www intermec com 2 Click Products Printers and Media
57. the four buttons to navigate the menu system and perform functions on the PB22 PB32 printer See the following tables to understand the buttons the menu system and what the LED means Ready to Work indicator Feed button Standby button 95 Info button Printer Control Panel Understanding How to Use the PB22 PB32 Buttons Button Name Button Function Feed Press to advance label or receipt paper The amount of media that feeds is dependent on the type of media you are using It will advance by 5 mm 0 2 inch feed out an entire label or feed a configured length of media based on your media and settings If the printer is printing pressing this button causes the printer to pause Press the button again to resume printing Setup Press to display the Setup menu Not used with ESC P d firmware Standby Press to put the printer in Standby mode In Standby Power mode power to the radio the display the backlight are turned off Press to turn the printer back on and put in Ready mode PB22 PB32 Mobile Label and Receipt Printer User s Guide 3 Chapter 1 Using the PB22 PB32 Mobile Label and Receipt Printer Understanding How to Use the PB22 PB32 Buttons continued Button Name Button Function Info Press to display a summary of network connection 1 information and error conditions Each setting in the summary information displays on the screen for five seconds All of the buttons can act
58. to configure a Bluetooth passcode for the PB22 PB32 The default passcode for che PB22 PB32 is 1234 To set up Bluetooth communications with a scanner 1 Download and install EasySet 2 Create the following bar code labels using EasySet Administrator reset factory defaults Bluetooth parameters security not active Bluetooth parameters connect disconnect compose BT address Bluetooth parameters security compose PIN PB22 PB32 Mobile Label and Receipt Printer User s Guide 29 Chapter 2 Configuring the PB22 PB32 3 Scan the bar code labels with the Bluetooth scanner Understanding Bluetooth Radio Icons Icon Description E The Bluetooth radio is on and the printer is not connected to a serial cable 4 The Bluetooth radio is turned off The Bluetooth radio turns off a when you connect a serial cable Setting Up 802 11 Radio Communications 30 The PB22 PB32 can have an internal 802 11 b g radio to transfer and receive data using wireless communications This manual assumes that you have already set up your wireless communications network including your access points The following procedures include information on setting up wireless security for both IPL and Fingerprint versions of the PB22 PB32 The PB22 PB32 supports these authentication modes none WEP WPA Personal and Enterprise mode 802 1x authentication WPA2 Personal and Enterprise mode 802 1x authentication Note WPA and WPA2 Enterprise m
59. tooth range capabilities of the remote device environmental conditions and obstructions For the Bluetooth enabled devices to exchange data both devices must establish a connection Bluetooth software is always running in the background PB22 PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 PB32 The PB22 PB32 cannot initiate a Bluetooth connection One of the devices must request a connection with the printer The PB22 PB32 then accepts or rejects the connection Use Intermec Settings on the mobile computer to enable the Bluetooth settings on the PB22 PB32 The PB22 PB32 can also connect to Bluetooth scanners such as the SF51 and the SR61 You can create the bar code labels you need to connect the printer to a Bluetooth scanner using EasySet software If you are going to create the bar code labels using EasySet you will need to know the Bluetooth Device Address and the PIN of the PB22 PB32 You can download a free version of EasySet from the Intermec web site at www intermec com Each PB22 PB32 equipped with a Bluetooth radio has a unique Bluetooth Device Address BDA loaded into its module when manufactured You can find che BDA on the certification label located on the bottom of the printer To set up Bluetooth communications with a mobile computer e Follow the procedure to discover and connect to Bluetooth devices in your mobile computer user s manual Note For maximum security you need

1 Using the PB22/PB32 Mobile Label and

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