My Passport Edge for Mac User Manual
Contents
1. 0000 Perform a S M A R T Self Monitoring Analysis and Reporting Technology status check to predict a potential drive failure This status check completes within a second or two hie a Sleep Timer S M A R T Status Perform a quick drive self test This test typically takes a Drive Erase up to 2 minutes to complete Registration Perform a full media scan to detect bad sectors This test could take hours for large drives 5 See Managing and Customizing the Drive on page 19 CONNECTING THE DRIVE AND GETTING STARTED 12 MY PASSPORT EDGE FOR MAC USER MANUAL Locking and Unlocking the Drive This chapter includes the following topics Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive CAUTION The WD Security software uses your password to electronically lock and unlock your drive If you forget your password you will not be able to access the data that is on your drive or write new data to it You will have to erase the drive before you can use it again Use the WD Security software to e Create a password e Change a password e Eliminate the need for a password To create a password and keep others from acces2. COMPLIANCE AND WARRANTY INFORMATION 34 Index A Accessories optional 2 B Box contents 2 Box contents My Passport Edge for Mac 2 C CAUTION about erasing the drive 22 about lost passwords 13 about preventing data loss when dis connecting 26 about your unlocked drive 14 17 China RoHS compliance 1 Compatibility with operating systems 2 Compliance regulatory 30 Converting drive format 28 Creating a password 13 D Device hardware 2 Disconnecting the drive 26 Disk image downloading and restoring 26 27 Drive diagnostics and status checks 20 erase 22 formats converting 3 handling precautions 4 Sleep timer 21 Drive settings drive erase 20 22 registration 20 25 security 13 Sleep timer 20 21 E Environmental compliance China 31 Erase Drive dialog 22 Erasing the drive 22 CAUTION about erasing the drive 22 F FCC information class B 30 Full media scan 20 G GNU General Public License 34 MY PASSPORT EDGE FOR MAG USER MANUAL H Handling precautions 4 Hardware 2 l Indicator light 3 K KC notice Republic of Korea 31 Kit contents 2 Kit contents My Passport Edge for Mac 2 L LED indicator 3 Limited warranty information 32 0 Obtaining service 31 33 Online support accessing ii Operating system compatibility 2 Optional accessories 2 P Password protecting your drive 13 CAUTION about lost passwords 13 Physical description 3 Precautions for handling 4 Product features 1
3. Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for user check box when you changed your password LOCKING AND UNLOCKING THE DRIVE 17 Turning Off the Drive Lock Feature To remove password protection from your drive MY PASSPORT EDGE FOR MAC USER MANUAL 1 Click Go gt Applications gt WD Security to display the WD Security screen Change Security dialog ADS WD Security My Passpon Edge 485808 My Passport Edge Change Security Security on this drive has Remove se been enabled Enable auta unlock for ater MYDESKTOP hange y rcurre nos Change Password 11 po t Update Security Settings 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to remove password protection from 3 Type your password in the Password box Select the Remove security option 5 Click Update Security Settings LOCKING AND UNLOCKING THE DRIVE 18 MY PASSPORT EDGE FOR MAC USER MANUAL Managing and Customizing the Drive This chapter includes the following topics Checking Drive Health Setting the Drive Sleep Timer Erasing the Drive Registering the Drive Safely Dismounting the Drive The WD Drive Utilities software see Figure 4 makes it easy for you to manage and customize your drive for the best possible performance e Diagnost
4. Q Quick drive test 20 R Reformatting the drive 27 28 Register Drive dialog 25 Registering your drive 25 Registration drive setting 20 Regulatory compliance 30 Restoring the software disk image 26 27 RoHS compliance 31 Run Diagnostics dialog 21 S Safety compliance 30 Set sleep timer dialog 21 Setting the drive sleep timer 21 Sleep timer drive setting 20 SMART status check 20 System compatibility 2 T Technical support contacting ii U Unlocking the drive 14 INDEX 35 from the virtual CD 16 with the WD Security software 15 without the WD Security software 16 USB drive interface 3 W Warranty information 31 32 33 WD service 31 33 WD technical support contacting ii MY PASSPORT EDGE FOR MAC USER MANUAL INDEX 36 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book and My Passport are registered trademarks and My Passport Edge WD Security WD Drive Utilities and Data Lifeguard are trademarks of Western Digital Technologies Inc Apple Mac OS X and Time Machine are trademarks of Apple Inc registered in the U S
5. WD Drive Utilities provides two ways to erase your drive depending on whether your My Passport drive is locked or not IF your driveis AND you THEN see Not locked Want to erase the drive Using the Drive Erase Function in the next section Locked Have forgotten or lost your Using the WD Drive Unlock password and must erase the Utility on page 23 drive Using the Drive Erase Function To erase your My Passport when the drive is not locked 1 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 19 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to erase 3 Click Drive Erase to display the Drive Erase dialog Drive Erase W WARNING Clicking Erase Drive permanently erases all the data on your drive O understand l Erase Drive 4 On the Drive Erase dialog a Read the warning about the loss of data if you erase your drive b Click the understand check box to signify that you accept the risk c Click Erase Drive MANAGING AND CUSTOMIZING THE DRIVE 22 MY PASSPORT EDGE FOR MAC USER MANUAL After the drive erase operation completes go to htip support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image on your My Passport drive Note Erasing your dr
6. 0 aaa 2 Disk Drive Format e223 a enka a a eke 3 eee ppd dae 3 Power Activity LEDs seria ee say A A A AA ee 3 USB S Ollntertace iss aia ln a 3 Registering the Drive 3 Handling Precautions rcs vei id eee sets del ev ee ee ete aa ad 4 2 Connecting the Drive and Getting Started 5 Connecting the Drive 2 lt 5 Enhancing Performance with WD TURBO 0 0 0 cee eet ee 7 Installing the WD Security Software 2 0 eee 9 Installing the WD Drive Utilities Software 11 3 Locking and Unlocking the Drive o oooooommmmm m 13 Password Protecting the Drive 2200 tee 13 Unlocking the Drive ele bb Pag wa Pelee des 14 Unlocking the Drive with the WD Security or WD Drive Utilities Software 15 Unlocking the Drive with the WD Drive Unlock Utility o oooooooom 16 Changing Your Password 0 0 eee ete 17 Turning Off the Drive Lock Feature 020 18 4 Managing and Customizing the Drive oooooooooo 19 Checking Drive Health oooooococoooooroe tee eee 20 Setting the Drive Sleep Timer 2 0 ee eee ee 21 Erasing the Drive a aa ae ieee baad Gee boa eA 22 Using the Drive Erase Function oooooocooc tenes 22 Using the WD Drive Unlock Utility o oooooooorrnrororrooro 23 Registe
7. Product If you are unable to contact the dealer from whom you originally purchased the Product please visit our product support Web site at http support wdc com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided with your RMA number If following receipt of a qualifying claim under this warranty WD or the dealer from whom you originally purchased the Product determines that your claim is valid WD or such dealer shall at its discretion either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you You are responsible for any expenses associated with a claim under this warranty The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wdc com West
8. and other countries Other marks may be mentioned herein that belong to other companies 2012 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705084 A00 Aug 2012
9. any Product placed in its possession COMPLIANCE AND WARRANTY INFORMATION 1 MY PASSPORT EDGE FOR MAC USER MANUAL Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 3 years in the North South and Central America region 3 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wdc com warranty policy asp accident or mishandling while in the possession of someone other than WD Subject to the limitati
10. diagnostic is the complete drive test It tests every sector for error conditions and inserts bad sector markers as required The best time to run the drive diagnostics and status checks is on a regular basis before you encounter any problems with your drive And because they are so fast running the S M A R T status check and the quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk errors when writing or accessing files To run drive diagnostics and status checks 1 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 19 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to check MANAGING AND CUSTOMIZING THE DRIVE 0 MY PASSPORT EDGE FOR MAC USER MANUAL 3 Click Diagnostics to display the Diagnostics dialog Perform a S M A R T Self Monitoring Analysis and Reporting Technology status check to predict a potential drive failure This status check completes within a second or two S M A R T Status Perform a quick drive self test This test typically takes up to 2 minutes to complete Quick Drive Test Perform a full media scan to detect bad sectors This test could take hours for large drives Complete Drive Test 4 On the Diagnostics dialog click the button for the test that you want to r
11. for your drive to protect your files from unauthorized use or access WD Drive UtilitiesTM Register your drive set the drive sleep timer run diagnostics and more using the WD Drive Utilities software Formatted for Mac HFS Journaled so it works right out of the box with your MacBook or MacBook Air Can be reformatted for Windows operating systems Compatible with Apple Time Machine Back up your files with Apple Time Machine Durable enclosure protects your drive We know your data is important to you So we build the drive inside to our demanding requirements for durability shock tolerance and long term reliability Then we protect the drive with a robust all metal enclosure designed for style and beauty ABOUT YOUR WD DRIVE 1 MY PASSPORT EDGE FOR MAC USER MANUAL Important For the latest WD product information and news visit our website at http www westerndigital com For the latest software firmware and product documentation and information go to http support wdc com downloads Kit Contents As shown in Figure 1 your My Passport Edge for Mac portable hard drive kit includes the following e My Passport Edge for Mac portable hard drive e USB 3 0 cable e Quick Install Guide e WD Security and WD Drive Utilities software included on the drive OQ USB 3 0 Cable My Passport Edge for Mac Quick Install Guide Portable Hard Drive Figure 1 My Passport Edge for Mac Drive Kit Contents Optional Ac
12. removing or obliterating labels and opening or removing external enclosures including the mounting frame unless the COMPLIANCE AND WARRANTY INFORMATION 33 MY PASSPORT EDGE FOR MAC USER MANUAL product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wdc com accident or mishandling while in the possession of someone other than WD PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO A EXTERNAL CAUSES INCLUDING WITHOUT LIMITATION MISHANDLING EXPOSURE TO HEAT COLD AND HUMIDITY AND POWER FAILURES OR B INTERNAL FAULTS SUCH FAILURES CAN RESULT IN THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS CORRUPTION DELETION OR ALTERATION YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD In Australia if the Product is not of a kind ordinarily acquired for personal domestic or household use or consumption provided it is fair and reasonable to do so WD limits its liability to replacement of the Product or supply of equivalent or better Product This warranty shall extend to repaired or replaced Products for the balance of the applicable period o
13. your thoughts and connect with other WD users Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Asia Pacific English 800 ASK 4WDC Australia 1 800 42 9861 800 275 4932 China 800 820 6682 65 62430496 Spanish 800 832 4778 Hong Kong 800 6008 6008 India 1 800 11 9393 MNTL 1 800 200 5789 Reliance 011 26384700 Pilot Line Europe toll free 00800 ASK4 WDEU Indonesia 803 852 9439 00800 27549338 Japan 0120 994 120 00531 65 0442 Korea 02 703 6550 Europe 31 880062100 Malaysia 800 6008 6008 1 800 88 1908 65 62430496 Middle East 31 880062100 Philippines 1 800 1441 0159 Africa 31 880062100 Singapore 800 6008 6008 800 608 6008 65 62430496 Taiwan 800 6008 6008 65 62430496 Toll free number is available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom MY PASSPORT EDGE FOR MAC USER MANUAL Table of Contents WD S rvice and Support pasa 56 6 65 sting ole een Sela gale ek een Pale tacts ii Accessing Online Support 722 eee eee ii Contacting WD Technical Support 0000222 tee ii 1 About Your WD Drive woos ewe eae once de eee ee ee ea 1 5 5 a dd 1 Kit ContentS sco one a eee a A 2 Optional Accessories rs Asi a a A eee 2 Operating System Compatibility 2 2
14. 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 S ret d quipement de technologie de l information This product is intended to be supplied by a listed limited power source double insulated or direct plug in power unit marked Class 2 CE Compliance for Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe COMPLIANCE AND WARRANTY INFORMATION 30 MY PASSPORT EDGE FOR MAC USER MANUAL GS Mark Germany only Machine noise regulation 3 GPSGV Unless declared otherwise the highest level of sound pressure from this product is 7Odb A or less per EN ISO 7779 Maschinenlarminformations Verordnung 3 GPSGV Der h chste Schalldruckpegel betragt 70 db A oder weniger gemaB EN ISO 7779 falls nicht anders gekennzeichnet oder spezifiziert KC Notice Republic of Korea only OO0 ooo Doo BODO o0000000 B0 000000 00000000 0000000 OOOOd Environmental Compliance China EEES ER BAW LEE KEE Ente aa HDD 28 EMI 5 AMECA Kensington 322 4822 6 32x6 35mm 3822 M3x5
15. Drive Utilities screen see Figure 4 on page 19 3 If you have more than one supported My Passport drive connected to your computer select the one that you want to register 4 Click Registration to display the Registration dialog Register your drive to receive software update notifications and customer support First name Last name E mail address Device serial number NX91A11H62 Required Field Preferred language English M Yes want to receive communication from WD including software updates for registered products product improvement opportunities and member discounts on WD products WD Privacy Policy Register Drive 5 On the Registration dialog a Type your first name in the First name box b Type your last name in the Last name box c Type your email address in the E mail address box MANAGING AND CUSTOMIZING THE DRIVE 5 MY PASSPORT EDGE FOR MAC USER MANUAL d Select your language in the Preferred language box Select or clear the Yes want to receive communication check box to specify whether you want to receive notifications about software updates product enhancements and price discount opportunities f Click Register Drive Safely Dismounting the Drive CAUTION To prevent data loss close all active windows and applications before shutting down or disconnecting the drive Use the My Passport icon to safely dismount the drive 1 Right or contr
16. E DRIVE 16 MY PASSPORT EDGE FOR MAC USER MANUAL c Click Unlock Drive d At the Your drive is now unlocked prompt click Exit to close the WD Drive Unlock utility screen Changing Your Password To change your password 1 Click Go gt Applications gt WD Security to display the WD Security screen Change Security dialog AD WD Security My Passpon Edge 485 8 GA My Passport Edge Change Security Security on this drive has been enabled b Update Security Settings A you have more than one supported My Passport drive connected to your computer select the one with the password that you want to change Type your current password in the Password box Select the Change password option Type your new password in the Choose a password box using up to 25 characters Retype your new password in the Verify password box Type a hint to help remember your new password in the Password hint box o N O Uew Select or clear the Enable auto unlock for user check box to signify whether you want the WD Security software to remember your new password for the selected drive on this computer 9 Click Update Security Settings CAUTION After changing your password the drive remains unlocked for as long as you continue your current work session Then the WD Security software e Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode
17. My Passport Edge for Mac Portable Hard Drive User Manual m 5 1 gt U fe al D WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or email support service at http support wdc com If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support Email support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wdc com Accessing Online Support Visit our product support website at htip support wdc com and choose from these topics e Downloads Download drivers software and updates for your WD product e Registration Register your WD product to get the latest updates and special offers e Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information e Knowledge Base Search by keyword phrase or answer ID e Installation Get online installation help for your WD product or software e WD Community Share
18. cessories For information about optional accessories for WD products visit US http www shopwd com or http www wdstore com Canada http www shopwd ca or http www wdstore ca Europe http www shopwd eu or http www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support visit http support wdc com and see Knowledge Base answer Operating System Compatibility Your My Passport Edge for Mac drive and the WD Security and WD Drive Utilities software are compatible with the following operating systems Mac OS X Windows e Leopard e Windows XP e Snow Leopard e Windows Vista e Lion e Windows 7 e Mountain Lion e Windows 8 Compatibility can vary depending on hardware configuration and operating system ABOUT YOUR WD DRIVE 2 MY PASSPORT EDGE FOR MAC USER MANUAL For highest performance and reliability always install the latest updates and service pack SP On Mac computers go to the Apple menu and select Software Update On Windows computers go to the Start menu and select Windows Update Disk Drive Format Your My Passport Edge for Mac drive is formatted as a single HFS J partition for compatibility with Mac OS X operating systems If you want to use the drive with a Windows computer see Reformatting the Drive on page 27 and Troubleshooting on page 28 Physical Description As shown in Figure 2 the My Passport Edge for Mac drive ha
19. e 400 71 CB to back up with Time Machine Encrypt Backup Disk Decide Later Dont Use Use as Bachup Disk On Lion and Mountain Lion Note Currently the Encrypt Backup Disk check box only appears on computers using the Lion or Mountain Lion operating system Depending on your operating system e On Leopard or Snow Leopard proceed to step 5 e On Lion or Mountain Lion skip to step 6 5 On Leopard or Snow Leopard IF you want to use the drive with the Time Machine software THEN click Do not Cancel and skip to step 8 on page 7 Do Use as Backup Disk and skip to step 7 on page 7 6 On Lion or Mountain Lion IF you want to use the drive with the Time Machine software THEN Do not Click Don t Use and skip to step 8 on page 7 Do Proceed to step a on page 7 CONNECTING THE DRIVE AND GETTING STARTED 6 MY PASSPORT EDGE FOR MAC USER MANUAL a If you want to create a password to secure your backup files select the Encrypt Backup Disk check box b Click Use as Backup Disk c Ifyou selected the Encrypt Backup Disk check box at step a complete the backup password dialog that displays You must create a backup password Time Machine will use this password to encrypt your backup disk d Warning If you forget the backup password you won t be able to restore any r Gata from the backup disk Backup password __ 00000000 a Verify password Password hin
20. eep Timer turn off your drive on page 21 Erase your drive so you can retrieve Drive Erase Erasing the Drive on the space and start over page 22 Register your drive to receive free Registration Registering the Drive on technical support during the page 25 warranty period and keep up to date on the latest WD products Checking Drive Health The WD Drive Utilities software provides three diagnostic tools to help make sure that your drive is performing well Run the following tests if you are concerned that your drive is not operating properly S M A R T Status S M A R T is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for example can provide an indication that the drive is approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another drive before a failure Occurs The result of a S M A R T status check is a pass or fail evaluation of the drive s condition Quick Drive Test Your My Passport drive has a built in Data Lifeguard diagnostic utility that tests the drive for error conditions The quick drive test checks the drive for major performance problems The result of a quick drive test is a pass or fail evaluation of the drive s condition Complete Drive Test The most comprehensive drive
21. eep mode You will have to do this even if you do not have the WD Security software installed on your computer In each case the WD Security software replaces the desktop icon for your My Passport drive with the WD Unlocker virtual CD VCD icon f WD Unlocker LOCKING AND UNLOCKING THE DRIVE 14 MY PASSPORT EDGE FOR MAC USER MANUAL The WD Unlocker VCD provides the WD Drive Unlock utility that you can use to unlock the drive Or you can use either the WD Security or the WD Drive Utilities software to unlock the drive Unlocking the Drive with the WD Security or WD Drive Utilities Software Whenever you shut down and restart your computer or disconnect and reconnect the drive to your computer starting either the WD Security or WD Drive Utilities software displays the Unlock Drive dialog Unlock Drive To continue you must unlock your My Passport drive Please provide your password Password _ Password hint Unlock Drive This happens either e Automatically if you only have the one locked My Passport drive connected to your computer e When you select the locked drive on either the WD Security or WD Drive Utilities screen if you have more than one supported My Passport drive connected to your computer To unlock the drive 1 If you do not see the Unlock Drive dialog click either e Go gt Applications gt WD Security e Go gt Applications gt WD Drive Utilities 2 I
22. ern Digital Technologies Inc 3355 Michelson Drive Suite 100 Irvine California 92612 E mail support wdc com Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specifications The term of your warranty is 3 year in Australia and New Zealand unless otherwise required by law The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty Warranty service will not be provided unless the Product is returned to an authorized distributor authorized reseller or regional WD return center where the Product was first shipped by WD WD may at its discretion make extended warranties available for purchase WD shall have no liability for any Product returned if WD determines that the Product was i not purchased from an authorized distributor or authorized reseller ii not used in accordance with WD specifications and instructions iii not used for its intended function or iv stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including
23. es No other warranties either express or implied by law including but not limited to those contained in the Sale of Goods Act are made with respect to the Product If you purchased your Product in New Zealand for the purposes of a business you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure What constitutes a major failure is set out in the Australian Consumer Law COMPLIANCE AND WARRANTY INFORMATION 32 MY PASSPORT EDGE FOR MAC USER MANUAL Obtaining Service WD values your business and always attempts to provide you the very best of service Should you encounter any problem please give us an opportunity to address it before returning this Product Most technical support questions can be answered through our knowledge base or e mail support service at http support wdc com If the answer is not available or if you prefer please contact WD at the applicable telephone number shown in the front of this document If you wish to make a claim you should initially contact the dealer from whom you originally purchased the
24. f the data on the drive My Passport Edge 500 1 GB WXJ1C1203802 There were too many password recovery attempts Clicking Erase permanently erases all the data on your drive Please select understand below to acknowledge that reformatting your drive will delete all of the data on the drive and then click on Erase to continue O understand L ase J _ exe MANAGING AND CUSTOMIZING THE DRIVE 4 MY PASSPORT EDGE FOR MAC USER MANUAL 6 Read the warning and select the understand check box to signify that you accept the risk 7 Click Erase After the drive erase operation completes go to htip support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image on your My Passport drive Note Erasing your drive also removes your password If you still want to use a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 13 Registering the Drive The WD Drive Utilities software uses your computer s Internet connection to register your drive Registering the drive provides free technical support during the warranty period and keeps you up to date on the latest WD products To register your drive 1 Make sure that your computer is connected to the Internet 2 Click Go gt Applications gt WD Drive Utilities to display the WD
25. f the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever is longer This warranty is WD s sole manufacturer s warranty and is applicable only to Products sold as new GNU General Public License GPL Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from http support wdc com download gp or obtained on CD for a nominal charge from http support wdc com download gpl or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obtained at http www gnu org and may also be found at http support wdc com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital
26. f you have more than one supported My Passport drive connected to your computer select the one that is locked to display the Unlock Drive dialog 3 On the Unlock Drive dialog a Type your password in the Password box b Click Unlock Drive LOCKING AND UNLOCKING THE DRIVE 15 MY PASSPORT EDGE FOR MAC USER MANUAL Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password protected drive to a computer that does not have the WD Security or WD Drive Utilities software installed you can use the WD Drive Unlock utility to unlock the drive there The Drive Unlock utility is on a virtual CD VCD drive that appears on your desktop display To unlock the drive 1 Double click the WD Unlocker VCD icon on your desktop A WD Unlocker 2 Double click the WD Drive Unlock application on the screen that displays O l a WD Unlocker Oy a y WD Drive DS Extras The WD Drive Unlock utility screen displays 7 WDDrive Unlock My Passport Edge gt 500 1 GB WXJ1C1203802 Your My Passport drive is locked To unlock your drive please enter the drive password below Password O gt Password hint Unlock Drive 9 3 On the WD Drive Unlock utility screen a Type your password in the Password box b Select the Enable auto unlock for user check box if you want the WD Drive Unlock utility to remember your password on this computer LOCKING AND UNLOCKING TH
27. g the Drive and Getting Started This chapter provides instructions for connecting the drive to your computer and installing the WD software It includes the following topics Connecting the Drive Enhancing Performance with WD TURBO Installing the WD Security Software Installing the WD Drive Utilities Software Connecting the Drive To connect the My Passport drive to your computer 1 Turn on your computer 2 Connect the My Passport drive to your computer as shown in Figure 3 Figure 3 Connecting the My Passport Drive CONNECTING THE DRIVE AND GETTING STARTED 5 MY PASSPORT EDGE FOR MAC USER MANUAL 3 Verify that the My Passport drive appears under DEVICES in the Sidebar area of your Finder display DEVICES 4 Remote Disc a My Passport Edge Note If the External disks check box is selected on your Finder Preferences dialog the My Passport icon displays on your desktop _ _ Why PES 4 The first time you connect your My Passport drive to your computer a message asks if you want to use the drive to back up with Time Machine Do you want to use My Passport Edge to back up with Time Machine Time Machine keeps an lt p ro date copy of everythieg on your Mac ace only bors spare copy of every Me it remembers how your system looked 10 you can revisit your Mac zs appeared in the past 7 Cancel Use as Backup Disk On Leopard and Snow Leopard De you want to use My Passport Edg
28. his product 1425 a Format a WD hard drive in FAT32 for use in both Windows and MAC OSX 291 The FAT32 file system has a maximum individual file size of 4 GB and cannot create par titions larger than 32 GB in Windows To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Util ity from http support wdc com product download Windows users can avoid these size limitation by formatting the drive to NTFS using either the Windows Disk Management utility or similar third party software For further details see Answer ID 291 at http support wdc com Article IDs 314463 and 184006 at support microsoft com e The appropriate third party software documentation or support organization Frequently Asked Questions Q Why does the drive not power up A A special cable might be needed for computers with limited bus power For more information in the U S visit our website at http store westerndigital com Outside the U S contact WD Technical Support in your region PO Why is the drive not recognized under My Computer or on the computer desktop If your system has a USB 3 0 or USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 3 0 external storage product The drive is not recognized correctly unless USB 3 0 or USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufacturer for ins
29. ics Run diagnostics and status checks to make sure your drive is working properly e Sleep Timer Turn your drive off during extended periods of inactivity to conserve power and extend the life of the drive e Drive Erase Erase all of the data on the drive including your password if you have one e Registration Register your drive to receive free technical support during the warranty period and find out about software updates product enhancements and price discount opportunitiest My Passport Edge 465 8 GB My Passport Edge Perform a S M A R T Self Monitoring Analysis and Diagnostics Reporting Technology status check to predict a potential drive failure This status check completes within a second or two Pa 4 Sleep Timer S M A R T Status Perform a quick drive self test This test typically takes a Drive Erase up to 2 minutes to complete Registration Quick Drive Test Perform a full media scan to detect bad sectors This test could take hours for large drives Complete Drive Test 9 Figure 4 WD Drive Utilities Screen MANAGING AND CUSTOMIZING THE DRIVE 19 MY PASSPORT EDGE FOR MAC USER MANUAL On the WD Drive Utilities screen IF you wantto THEN click AND see Run drive diagnostics and status Diagnostics Checking Drive Health in the checks next section Specify an inactive time interval to Sleep Timer Setting the Drive Sl
30. includes a PCI Express slot you can achieve USB transfer rates by installing a PCI Express adapter card Contact the card manufacturer for installation procedures and more information TROUBLESHOOTING 29 MY PASSPORT EDGE FOR MAC USER MANUAL Compliance and Warranty Information This appendix includes the following topics Regulatory Compliance Environmental Compliance China Warranty Information All Regions Except Australia New Zealand Warranty Information Australia New Zealand GNU General Public License GPL Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This unit generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation Any changes or modifications not expressly approved by WD could void the user s authority to operate this equipment ICES NMB 003 Compliance Cet appareil de la classe B est conforme a la norme NMB 003 du Canada This device complies with Canadian ICES 003 Class B Safety Compliance Approved for US and Canada CAN CSA C22 2 No
31. ive also removes your password If you used a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 13 Using the WD Drive Unlock Utility To erase your My Passport when the drive is locked and you have forgotten or lost your password 1 Double click the WD Unlocker virtual CD icon on your desktop WD Unlocker 2 Double click the WD Drive Unlock application on the screen that displays Extras The WD Drive Unlock utility screen displays I amp OQ WD Drive Unlock My Passport Edge a 500 1 GB WXJ1C1203802 Your My Passport drive is locked To unlock your drive please enter the drive password below Password O Password hint Unlock Drive MANAGING AND CUSTOMIZING THE DRIVE 23 MY PASSPORT EDGE FOR MAC USER MANUAL 3 Make five attempts to unlock the drive by a Typing a password in the Password box b Clicking Unlock Drive 4 The fifth invalid password attempt displays the too many password attempts prompt My Passport Edge w gt 500 1 GB WXJ1C1203802 There were too many password recovery attempts To try again 1 Safely unplug your drive from the computer 2 Plug your drive into the computer If you cannot remember your password you may erase your drive which erases all data on the drive 5 Click Erase Drive to display a warning about erasing all o
32. mm 5W EHLE EN A Bc PCA EE ZA E AA FB UR EDA Be BRAT A ED mil 8245 PCB RE FEAS SAH IC RIES O ETB AMM ART ESAE SA SRF MCV AER RAER X RIA AAR SDMA SAIL AS KA SMSF MCV ERRAK EMO WO Warranty Information All Regions Except Australia New Zealand Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at http support wdc com warranty policy asp for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wdc com warranty policy asp WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in
33. n 4 Read the license agreement and click Accept to continue and display the WD Security screen 2 gt My Passpoct Edge 4858 GB Passport Edge Ser Security Security on this drive has not been enabled Secure your drive to keep others from accessing your Miles Choose a password WARNING WD cannot retrieve your Mori pastos password If you forget your password you will permanently lose access to your data Paspword Niet C lundorstand 7 Enable auto untock for user MYDESKTOP SERTE 5 See Locking and Unlocking the Drive page 13 CONNECTING THE DRIVE AND GETTING STARTED 0 MY PASSPORT EDGE FOR MAC USER MANUAL Installing the WD Drive Utilities Software To install the WD Drive Utilities software 1 Double click the My Passport icon and then double click the dmg file on the screen that displays MEULE g 4 2 Drag the WD Drive Utilities application to the alias Applications folder on the screen that displays Drive Utilities 8 Security Drag to install WD Drive Un no E In the alias Applications folder double click the WD Drive Utilities application 3 CONNECTING THE DRIVE AND GETTING STARTED 11 MY PASSPORT EDGE FOR MAC USER MANUAL 4 Read the license agreement and click Accept to continue and display the WD Drive Utilities screen My Passport Edge 465 8 GB My Passport Edge
34. neral Public License GPL 0 34 WOOK ees wee le bee eae ee 35 TABLE OF CONTENTS iv MY PASSPORT EDGE FOR MAC USER MANUAL About Your WD Drive Welcome to your My Passport Edge for Mac portable hard drive for Mac users who need to take their creative life on the road This chapter includes the following topics Features Kit Contents Optional Accessories Operating System Compatibility Disk Drive Format Physical Description Registering the Drive Handling Precautions Features Major features of the My Passport Edge for Mac drive include Ultra slim all metal design At just 11 mm this ultra slim all metal portable drive is thin and fast with plenty of capacity for your important digital content Ultra fast transfer rates When connected to a USB 3 0 port My Passport Edge for Mac lets you access and save files in blazing speed Reduce transfer time by up to 3 times when compared to USB 2 0 transfer rates Performance may vary based on hardware and system configuration USB 3 0 and USB 2 0 compatibility With this single drive you get compatibility with your USB 2 0 devices today and the ultra fast speed of USB 3 0 when you re ready to step up to the next generation Premium aluminum enclosure The durable anodized aluminum enclosure is the perfect complement for your MacBook WD Security WD s security utility allows you to set password protection and hardware encryption
35. ol click the My Passport icon on the desktop and select Eject My Passport Edge Open Eject My Passport Edge Cet Info Duplicate Make Alias Copy My Passport Edge Clean Up Selection Label x More gt You might hear the drive power down 2 Wait for the drive icon to disappear from the desktop before disconnecting the drive Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive erasing or reformatting the drive also removes the WD Security and WD Drive Utilities software and all of the support files utilities and user manual files If you ever need to remove and reinstall the WD software on your computer or move the drive to another computer and install the software there you will need to restore the WD software and disk image on your My Passport drive To do this after you have erased or reformatted the drive go to http support wdc com and see Knowledge Base answer ID 7 MANAGING AND CUSTOMIZING THE DRIVE 6 MY PASSPORT EDGE FOR MAC USER MANUAL Using the Drive with Windows The My Passport drive is formatted as a single HFS J partition for compatibility with Mac OS X operating systems To use the drive on Windows computers you must reformat it to a single NTFS partition This chapter includes the following topics Reformatting the Drive Restoring the WD Software and Disk Image Reformatting the Dri
36. ons specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state Warranty Information Australia New Zealand Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act This warranty identifies WD s preferred approach to resolving warranty claims which is likely to be quick and simple for all parti
37. ring the Drive oo 7 25 Safely Dismounting the Drive 0 0 tees 26 Restoring the WD Software and Disk Image 00008 26 5 Using the Drive with Windows 0 0c cece eee eee eee 27 Reformatting the Drive 00 000 e ua eaa eee ees 27 Restoring the WD Software and Disk Image 0 00 e eee eee eee 27 6 TroubleshoounGeies x cacaa ayo da 28 Installing Partitioning and Formatting the Drive 0 28 Frequently Asked Questions 0 0 0 cee teeta 28 TABLE OF CONTENTS iii MY PASSPORT EDGE FOR MAC USER MANUAL Compliance and Warranty Information 30 Regulatory Compliance 30 FCC Glass B Information 5 06463 2 0304 a dle 30 ICES NMB 003 Compliance 00000 eee eee 30 Safety Compliance i sca arene A ele ae Died ate Wee Saeko Raed A a ad 30 CE Compliance for Europe 2 2 ett tne 30 GS Mark Germany only s s emani oidean teei a E eee ees 31 KC Notice Republic of Korea only 0 cece ee 31 Environmental Compliance China lt 31 Warranty Information All Regions Except Australia New Zealand 31 ODtaining SSIVICE esas es ee ase eae ee aca tek a ara Pia er ea A apn eee apne aa ee eee t 31 Limited Warranty s i 2is s sci A As 32 Warranty Information Australia New Zealand 0000 0c eee 32 Obtaining Service gt A A Glee a 33 Warranty it A Site GI RE Ae ai a a es aaa 33 GNU Ge
38. rivers requires you to restart the computer to make them active De you want to proceed and install the drivers Cro E Click Yes to continue CONNECTING THE DRIVE AND GETTING STARTED 8 MY PASSPORT EDGE FOR MAC USER MANUAL 7 Type the password that you normally use to access the computer in the Password box and click OK WD TURBO Installer requires that you type b your password Name My Desktop 8 When the installation completes click Yes to restart the computer Installing TURBO drivers was successful 1 WO recommends that you restart Do you want to restart now Why a Your My Passport drive is now ready to use as an enhanced performance external storage device You can further enhance its performance by installing the WD Security and WD Drive Utilities software that is also on the drive Installing the WD Security Software To install the WD Security software 1 Double click the My Passport icon and then double click the dmg file on the screen that displays 600 My Passport Edge My_Passport_Apps lt g CONNECTING THE DRIVE AND GETTING STARTED 9 MY PASSPORT EDGE FOR MAC USER MANUAL 2 Drag the WD Security application to the alias Applications folder on the screen that displays HD Drive Utilities Security Drag to install 3 Inthe alias Applications folder double click the WD Security applicatio
39. s A power activity LED e A USB 3 0 interface port SS lt USB 3 0 Interface Port Power Activity LED Figure 2 My Passport Edge for Mac Drive Power Activity LED The power activity LED shows the drive s power state as follows LED Appearance Power State Activity On steady Idle Fast flashing approximately 3 times per second Activity Slow flashing approximately every 2 5 seconds System standby USB 3 0 Interface USB 3 0 supports data transfer rates up to 5 Gb s USB 3 0 is backward compatible with USB 2 0 Connection to a USB 2 0 port transfers data at the port soeed up to 480 Mb s Registering the Drive Always register your My Passport Edge for Mac drive to get the latest updates and special offers You can easily register your My Passport Edge for Mac drive using the WD Drive Utilities software as described in Registering the Drive on page 25 Another way is to register online at http register wdc com ABOUT YOUR WD DRIVE 3 MY PASSPORT EDGE FOR MAC USER MANUAL Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damaged drives Always observe the following precautions when unpacking and using your external storage product e Do nat drop or jolt the drive e Do not move the drive during activity ABOUT YOUR WD DRIVE 4 MY PASSPORT EDGE FOR MAC USER MANUAL Connectin
40. sing the files on your drive 1 Click Go gt Applications gt WD Security to display the WD Security screen Set Security dialog ADD WD Security My Passport Edge 465 6 GB My Passport Edge Set Security Security on this drive has not been enabled Secure your drive to keep others from accessing your Nes Choose WARNING E Verity password WD cannot retrieve your password if you forget your password you will permanently Password hint lose access to your data Enable auto unlock for user MYOESKTOP Save Oocurity Setlings 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to create a password for 3 Type your password in the Choose a password box using up to 25 characters LOCKING AND UNLOCKING THE DRIVE 3 MY PASSPORT EDGE FOR MAC USER MANUAL Retype your password in the Verify password box 5 Type a hint to help remember your password in the Password hint box Select the Enable auto unlock for user check box if you want the WD Security software to remember your password for the selected drive on this computer Important If you select the Enable auto unlock for user check box the first time you restart your computer or disconnect and reconnect the drive after creating a password your operating system requests permission to allow the WD Security software to access your pass
41. t For help creating a good password click the key For more information click the Help button Don t Encrypt d Click Encrypt Disk 7 The My Passport icon now displays as 2 othe INYEEASSDOTO mge 8 Your My Passport drive is now ready to use as an external storage device You can enhance its performance by installing the WD TURBO utility that is on the drive Enhancing Performance with WD TURBO WD TURBO is a utility on the My Passport drive that you can install to improve the performance of the drive on a Mac computer To install WD TURBO 1 Double click the My Passport icon and then double click the dmg file on the screen that displays RKO Ke Ny My_Passport_Apps CONNECTING THE DRIVE AND GETTING STARTED 7 MY PASSPORT EDGE FOR MAC USER MANUAL 2 Double click the Extras folder on the screen that displays iD Drive Utilities 8 Security Drag to install uo x 1 of 2 selected 238 8 MB available a A User Manuals WD TURBO AAA 4 Click Install on the WD TURBO Driver Installer screen i 1 Western Digital Customize Remove Install D 2008 2011 Western Digital Corporation 5 Read the license agreement and click Accept to continue 6 A message informs you that installing the drivers requires you to restart your computer to make them active Installing the Western Digital TURBO d
42. tallation procedures Q Why won t my computer boot when connect my USB drive to the computer before booting A Depending on your system configuration your computer might try to boot from your WD portable USB drive Refer to your system s motherboard BIOS setting documentation to disable this feature or visit http support wdc com and see Knowledge Base answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer TROUBLESHOOTING 28 PO PO MY PASSPORT EDGE FOR MAC USER MANUAL Why is the data transfer rate slow Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 3 0 or USB 2 0 adapter card or a system that does not support USB 3 0 or USB 2 0 How do I determine whether or not my system supports USB 3 0 or USB 2 0 Refer to your USB card documentation or contact your USB card manufacturer Note If your USB 3 0 or USB 2 0 controller is built in to the system motherboard be sure to install the appropriate chipset support for your motherboard Refer to your motherboard or system manual for more information What happens when a USB 3 0 or USB 2 0 device is plugged into a USB 1 1 port or hub USB 3 0 and USB 2 0 are backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 3 0 or USB 2 0 device operates at the USB 1 1 full speed of up to 12 Mbps If your system
43. un e S M A R T Status e Quick Drive Test e Complete Drive Test Setting the Drive Sleep Timer The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long term wear on the drive To set the inactivity period for the drive 1 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 19 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to set 3 Click Sleep Timer to display the Sleep Timer dialog sleep Timer Set the amount of idle time before your drive goes into sleep mode Note OS settings might override this setting Sleep Timer After 10 minutes E Set Timer MANAGING AND CUSTOMIZING THE DRIVE 1 MY PASSPORT EDGE FOR MAC USER MANUAL 4 On the Sleep Timer dialog a Inthe Sleep Timer box select the inactivity time interval at which you want to turn off the drive b Click Set Timer Erasing the Drive CAUTION Erasing your drive permanently deletes all of the data on the drive Always make sure that you no longer need any of the data on your drive before erasing it Note Erasing your drive also deletes the WD software and all of the support files utilities and user manual files You can download these to restore your My Passport to its original configuration after erasing the drive
44. ve CAUTION Reformatting the drive erases all its contents If you have already saved files on the drive be sure to back them up before reformatting it Go to http support wdc com and refer to Knowledge Base answer ID 3865 for information about reformatting the drive See Troubleshooting on page 28 for more information about reformatting a drive Restoring the WD Software and Disk Image After you have reformatted your My Passport drive for use on Windows computers go to http support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the Windows versions of the WD Drive Utilities and WD Security software and disk image on your My Passport drive USING THE DRIVE WITH WINDOWS 27 MY PASSPORT EDGE FOR MAC USER MANUAL Troubleshooting This chapter includes the following topics Installing Partitioning and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product refer to this troubleshooting section or visit our support Web site at http support wdc com and search our knowledge base for more help Installing Partitioning and Formatting the Drive How to Answer ID Partition and format a WD drive on Windows 7 Vista XP 2000 and Mac OSX 3865 a Reformat from Mac GPT to Windows XP NTFS 3645 a Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format 3647 a Obtain and reinstall the original software included with t
45. word WDSecurityHelper app wants to use your gt confidential information stored in WX40A7955701 in your keychain The authenticity of WOSecurityHelper app cannot be verified Do you want to allow access to this kem Details Always Allow Deny Allow Click Always Allow to avoid this dialog in the future 7 Read the warning about the possibility of data loss if you forget your password Click the understand check box to signify that you accept the risk 9 Click Save Security Settings to save your password and enable hardware encryption for your drive CAUTION After creating a password the drive remains unlocked for as long as you continue your current work session Then the WD Security software e Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for user check box when you created your password Unlocking the Drive After you have created a password to keep others from accessing the files on your drive unless you selected the Enable auto unlock for user check box you will have to type your password to unlock the drive whenever e You shut down and restart your computer e You disconnect and reconnect the drive to your computer e Your computer exits the sl
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