ADSL2+ Modem Router Setup Manual
Contents
1. You need to prepare the following before you can set up your router e Active Internet service provided by an ADSL account e The Internet Service Provider ISP configuration information for your ADSL account e ASDL microfilters as explained below e Your computers set to DHCP 4 Connecting the Router to the Internet Internet Configuration Requirements Depending on how your ISP set up your Internet account you need one or more of these configuration parameters to connect your router to the Internet e Virtual Path Identifier VPD Virtual Channel Identifier VCD parameters e Multiplexing Method e Host and Domain Names e ISP Login Name and Password e ISP Domain Name Server DNS Addresses e Fixed or Static IP Address Your ISP should have provided you with all the information needed to connect to the Internet If you cannot locate this information you can ask your ISP to provide it Installation Requirements Before installation please have your DSL log in user name and password available If not available please obtain them from your ISP at the numbers below and IMMEDIATELY FOLLOW NETGEAR INSTALLATION PROCEDURES located in the Smart Wizard installation CD e For Earthlink customers please call 1 800 EARTHLINK e For AT amp T customers please call 1 877 722 3755 e For Qwest customers please call 1 877 348 9005 e For Verizon customers please call 1 800 567 6789 NETGEAR modem and gateway products are designed to2. ADSL2 Modem Router Setup Manual NETGEAR NETGEAR NETGEAR Inc 350 East Plumeria Drive San Jose CA 95134 USA September 2008 208 10256 01 v1 0 2008 by NETGEAR Inc All rights reserved Trademarks NETGEAR the NETGEAR logo and Smart Wizard are trademarks or registered trademarks of NETGEAR Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Other brand and product names are registered trademarks or trademarks of their respective holders Statement of Conditions In the interest of improving internal design operational function and or reliability NETGEAR reserves the right to make changes to the products described in this document without notice NETGEAR does not assume any liability that may occur due to the use or application of the product s or circuit layout s described herein Product Registration Support and Documeniation Register your product at hitp www NETGEAR com register You must register before you can use our telephone support service Product updates and Web support are always available by going to http kbserver netgear com Setup documentation is available on the CD on the support website and on the documentation website When the modem router is connected to the Internet click the KnowledgeBase link to view support information or click the Documentation link to view the online User Manual for this modem router Contents ADSL2 Modem Router Se
3. data is transmitted to the network Troubleshooting Internet Browsing If your modem router can obtain an IP address but your computer is unable to load any Web pages from the Internet Your computer may not recognize any DNS server addresses A DNS server is a host on the Internet that translates Internet names such as www addresses to numeric IP addresses Typically your ISP will provide the addresses of one or two DNS servers for your use If you entered a DNS address during the modem router s configuration reboot your computer and verify the DNS address as described in the online document that you can access from Preparing Your Network on page 23 Alternatively you can configure your computer manually with DNS addresses as explained in your operating system documentation Your computer may not have the modem router configured as its TCP IP modem router If your computer obtains its information from the modem router by DHCP reboot the computer and verify the modem router address as described in the online document that you can access from Preparing Your Network on page 23 Troubleshooting Restoring the Default Configuration and Password This section explains how to restore the factory default configuration settings changing the router s administration password to password and the IP address to 192 168 0 1 You can erase the current configuration and restore factory defaults in two ways e Use the Erase f
4. of Internet connection you have and configure it In either case use to the configuration parameters your ISP provided to assure that the configuration settings for your Internet connection are correct 5 Test your Internet connection From the bottom of the Setup menu click Test If the NETGEAR Web site does not appear within one minute go to Troubleshooting on page 13 Your modem router is now configured to provide Internet access for your network Your modem router automatically connects to the Internet when one of your computers requires access It is not necessary to run a dialer or login application such as Dial Up Networking or Ethernet to connect log in or disconnect These functions are performed automatically by the modem router as needed To access the Internet from any computer connected to your modem router launch a browser such as Microsoft Internet Explorer You should see the modem router s Internet LED blink indicating communication to the ISP The browser should begin to display a Web page 12 Connecting the Router to the Internet Troubleshooting This chapter gives information about troubleshooting your ADSL2 Modem Router DM111Pv2 After each problem description instructions are provided to help you diagnose and solve the problem For the common problems listed go to the section indicated Is the modem router on Go to Basic Functioning Have I connected the modem router correctly Go to
5. router 3 Two Line Filter with Splitter Use to share an outlet with a phone and the modem router Figure 6 Connecting the Router to the Internet b Two Line Filter Example Insert the two line filter into the phone outlet and connect the phone to the phone line connector A Figure 7 To use a one line filter with a separate splitter insert the splitter into the phone outlet connect the one line filter to the splitter and connect the phone to the filter 2 Connect the modem router to the ADSL filter a Using the included phone cable with RJ 11 jacks connect the ADSL port B of the modem router to the ADSL port C of the two line filter Figure 8 Connecting the Router to the Internet 9 A Improperly connecting a filter to your modem router will block your ADSL connection b Connect the Ethernet cable from the modem router LAN port D to the Ethernet adapter in your computer Ethernet Cable Figure 9 c Now turn on your computer If software usually logs you in to your Internet connection do not run that software Cancel it if it starts automatically d Connect the power adapter to the modem router and plug it in to a power outlet Verify the following see Figure 10 on page 11 1 The power light is lit after turning on the modem router 2 The Ethernet light is on 3 The ADSL light is green indicating you are connected to the ADSL network 10 C
6. Basic Functioning I cannot access the modem router s configuration with my browser Go to Troubleshooting the Web Management Interface on page 16 I have configured the modem router but I cannot access the Internet Go to Troubleshooting the Internet Connection on page 17 I cannot remember the modem router s configuration password Go to Using the Reset Button on page 19 I want to clear the modem router configuration and start over again Go to Restoring the Default Configuration and Password on page 19 Basic Functioning After you turn on power to the router the following sequence of events should occur 1 When power is first applied verify that the Power LED initially displays red to indicate that the self test procedure is running see The Front Panel on page 2 for an illustration and explanation of the LEDs After approximately 10 seconds verify that a The Power LED changes color from red to green b The LAN port LED is lit to indicate that the modem router is connected to your PC or router Troubleshooting 13 c The ADSL port LED is lit indicating that your modem router is synchronized to your ISP s DSLAM d The Internet LED is lit to indicate that you have an Internet connection If any of these conditions does not occur refer to the appropriate following section Power LED Not On If the Power and other LEDs are off when your modem router is turned on e Make sur
7. aa aaa aka da gae a aaa akan aan kan nia a aaa aaa ana gana AE or iiaiai Broweing ETE ia PR Restoring the Default Configuration and Password s sekang E NE abaan nangun A Using TNS Reset BURGIM si s nooo aaa E kan ag ka k kaa a ak kajana gagak gana A z dk a ol 19 Technical SCANS zeus ana angreksa ange ianea akan eag pan a NGA dad aga b dani gek Related DOCUM N B s is asusi iceiu puna AANE EN aa aga BAHAN ANE ea NADA GAN ONE DUNG NGABA KRENA EA NE ADE NA AE 21 ia D Connecting the Router to the Internet This chapter describes how to set up the router on your Local Area Network LAN and connect to the Internet It describes how to set up your modem router for Internet access and configure basic wireless connectivity What s in the Box The product package should contain the following items modem router AC power adapter varies by region Category 5 Cat 5 Ethernet cable Telephone cable with RJ 11 connector Microfilters quantity and type vary by region Resource CD including The Smart Wizard Installation Assistant This manual Warranty and Support Information cards If any of the parts are incorrect missing or damaged contact your NETGEAR dealer Keep the carton including the original packing materials in case you need to return the product for repair The Bottom Label gt gt V7 c a NETGEAR Vv M111 W woos gt s Connecting the Router to the Internet 1 The Front P
8. anel The modem router front panel shown below contains status LEDs C NETGEAR Figure 2 You can use the LEDs to verify various conditions Table 1 describes each LED Table 1 LED Descriptions Label Activity Description Solid Green Power on Off Power off Red POST Power On Self Test failure not bootable or device malfunction 1 Power Blink Red Firmware upgrade in progress Factory Reset Lights red momentarily while the reset button is depressed then blinks red three times when the reset button is released then turns green and finally the modem resets to factory defaults Solid Green Powered device connected to the associated port The LAN port is operating 2 Ethernet Blink Green Data is being transmitted or received Off No link is detected on this port Modem power off no cable or no powered device connected to the associated port 2 Connecting the Router to the Internet Table 1 LED Descriptions continued Label Activity Description 3 ADSL Solid Green The ADSL port is synchronized with the DSLAM Blink Green The ADSL port is in the process of synchronizing with the DSLAM Note Per TR 068 Blink at 2 Hz with a 50 duty cycle when trying to detect carrier signal blink at 4 Hz with a 50 duty cycle when the carrier has been detected and the modem is trying to train Off No link is detected on the ADSL
9. be compatible with major ISPs in North America including Earthlink AT amp T Qwest and Verizon For any NETGEAR product installation support and compatibility concerns please call NETGEAR at 1 888 NETGEAR as ISP support for NETGEAR products may be limited Please only call your ISP to obtain log in user name and password Connecting the Router to the Internet 5 Two Setup Methods 1 Smart Wizard Setup 2 Manual Setup You have two methods available for setting up your modem router e Smart Wizard Setup Use the Smart Wizard on the CD to assist you with setting up your modem router This option is the easiest The Smart Wizard on the CD guides you through the setup process automating many of the steps and verifying that necessary conditions exist and that steps you perform have been successfully completed This option requires a PC running Microsoft Windows 98SE or higher e Manual Setup Manually set up your modem router This option is best if you are replacing an existing modem router or are technically knowledgeable Use this option if you are using a computer that does not run Microsoft Windows The manual setup procedures are documented in this manual Use the setup option that best suites you Smart Wizard Setup The Smart Wizard setup process should take about 20 minutes to complete 1 Locate the ADSL settings information your Internet service provider gave you 2 Insert the NETGEAR CD into a Win
10. ccess from Preparing Your Network on page 23 to configure your computer If your computer s IP address is shown as 169 254 x x Recent versions of Windows and MacOS will generate and assign an IP address if the computer cannot reach a DHCP server These auto generated addresses are in the range of 169 254 x x If your IP address is in this range check the connection from the computer to the modem router and reboot your computer If your modem router is connected to your computer via a router make sure the computer s IP address is on the same subnet as the router and the router is on a different subnet from the modem router The LAN IP addresses of the modem and router will normally be printed on a label on the bottom or rear of the unit If your modem router s IP address was changed and you do not know the current IP address clear the modem router s configuration to factory defaults This will set the modem router s IP address to 192 168 0 1 This procedure is explained in Using the Reset Button on page 19 Make sure your browser has Java JavaScript or ActiveX enabled If you are using Internet Explorer click Refresh to be sure that the Java applet is loaded Try quitting the browser and launching it again Make sure you are using the correct login information The factory default login name is admin and the password is password Make sure that CAPS LOCK is off when entering this information Troublesh
11. dows PC The CD will automatically start and detect the language you are using on your PC gt If the CD does not automatically start browse the CD and double click on Autorun 3 Accept the language option or change to a different language 4 Click Next to proceed 5 Click Setup to start the Smart Wizard installation assistant Follow the instructions on the screen 6 Connecting the Router to the Internet Manual Setup Use the topics and procedures below to manually setup your modem router Understanding ADSL Microfilters ADSL technology uses the same wires as your telephone service However ADSL adds signals to the telephone lines which create noise in the telephone service You must use ADSL microfilters to filter out these signals before they reach your telephone If you purchased the modem router in a country where a microfilter is not included you must acguire one ADSL Microfilter pe i Figure 4 Each device such as a telephone fax machine answering machine or caller ID display will require an ADSL microfilter microfilter is a combination microfilter splitter specifically designed for this purpose Doing so will prevent block your connection to the Internet If you have any doubts about this connect the modem router directly to the ADSL line Do not connect the modem router to the ADSL line through a microfilter unless the ADSL Microfilter with Built In Spli
12. e that the power cord is properly connected to your modem router and that the power supply adapter is properly connected to a functioning power outlet and the power switch on the back of the modem router is pressed in e Check that you are using the 12 V DC power adapter supplied by NETGEAR for this product If the error persists you have a hardware problem and should contact technical support Power LED Never Turns Green If the Power LED never turns green the modem router s self test procedure failed e Cycle the power to see if the modem router recovers e Clear the modem router s configuration to factory defaults This will set the modem router s IP address to 192 168 0 1 This procedure is explained in Using the Reset Button on page 19 If the error persists you might have a hardware problem and should contact technical support ADSL LED not On or Blinking If the ADSL LED is not lit no ADSL link is detected Check the following e Make sure that the telephone jack is live temporarily connect a standard telephone to the telephone jack to check for a dial tone e Make sure that the telephone cable connections are secure at the modem router and at the ADSL capable telephone jack If the ADSL LED is on but is continuously blinking the modem cannot synchronize with your ISP s equipment 14 Troubleshooting If you have just installed the modem and the ADSL LED has never been solid on check the following e D
13. isconnect all telephones on the line If this solves the problem reconnect the telephones one at a time being careful to use a microfilter on each telephone If the microfilters are connected correctly you should be able to connect all your telephones e If disconnecting telephones does not result in a green Internet LED there may be a problem with your wiring If the telephone company has tested the ADSL signal at your Network Interface Device NID then you may have poor quality wiring in your house e Verify that you are connected to the correct telephone line If you have more than one phone line be sure that you are connected to the line with the ADSL service It may be necessary to use a swapper if your ADSL signal is on pins 1 and 4 or the RJ 11 jack The modem router uses pins 2 and 3 Log in to the modem router interface and select ADSL Settings from the Setup section of the main menu e Make sure your login name and account password are correct and the ADSL settings are set to the values required by your ISP If the ADSL light was solid on but is now blinking try switching off the modem router waiting 30 seconds and then switching back on again to see if the modem router recovers If the problem persists try the following e Check with your ISP that your service is not being interrupted e If you have recently installed a telephone or other device that uses the telephone lines make sure that it is connected to the teleph
14. lative humidity noncondensing Technical Specifications 21 Electromagnetic Emissions Meets requirements of FCC Part 15 Class B VCCI Class B EN 55 022 CISPR 22 Class B Interface Specifications Ethernet LAN WAN 10BASE T or 100BASE Tx RJ 45 ADSL RJ 11 pins 2 and 3 71 413 GDMT G Lite ITU Annex A or B 22 Technical Specifications Related Documents This appendix provides links to reference documents you can use to gain a more complete understanding of the technologies used in your NETGEAR product Document Link TCP IP Networking Basics Preparing Your Network Virtual Private Networking Basics Glossary http documentation netgear com reference enu tcpip index htm http documentation netgear com reference enu wsdhcp index htm http documentation netgear com reference enu vpn index htm http documentation netgear com reference enu glossary index htm Related Documents 23 24 Related Documents
15. one line via a microfilter e Log in to the modem router interface note the modem router and ADSL status run the diagnostics test and contact your ISP s technical support representative See the User Manual for detailed information LAN or Internet Port LEDs Not On If either the LAN LED or Internet LED does not light when the Ethernet connection is made check the following e Make sure that the Ethernet cable connections are secure at the modem router and at the connected router or computer e Make sure that power is turned on to the connected router or computer Troubleshooting 15 If the LAN port is lit but the Internet port is not log in to the modem router interface note the modem router and ADSL status run the diagnostics test and contact your ISP s technical support representative See the User Manual for detailed information Troubleshooting the Web Management Interface If you are unable to access themodem router s Web Management interface from your computer check the following Check the Ethernet connection between the computer and the router as described in the previous section If your computer is directly connected to the modem router make sure your computer s IP address is on the same subnet as the modem router If you are using the recommended addressing scheme your computer s address should be in the range of 192 168 0 2 to 192 168 0 254 Follow the instructions in the online document that you can a
16. onnecting the Router to the Internet Figure 10 3 Log in to the modem router Your computer needs to be configured for DHCP For instructions on configuring for DHCP please see the documentation that came with your computer or the online document that you can access from Preparing Your Network on page 23 a Type http 192 168 0 1 in the address field of a browser such as Internet Explorer Figure 11 This login window opens Authentication Reguired Enter username and password for NETGEAR DM111 at http 192 168 0 1 User Name Password C Use Password Manager to remember this password Figure 12 b Enter admin for the user name and password for the password both in lower case letters Connecting the Router to the Internet 11 After logging in the Setup Wizard screen displays Setup Wizard Auto Detect Connection Type This Setup Wizard can Detect the type of Internet Connection you have Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now I Yes No Want To Configure The Router Myself Next Figure 13 4 Connect to the Internet You are now ready to configure your modem router to connect to the Internet There are two ways you can configure your modem router to connect to the Internet a Let the modem router Setup Wizard auto detect the type of Internet connection you have and configure it b Manually choose which type
17. ooting If the modem router does not save changes you have made in the Web Management Interface check the following e When entering configuration settings be sure to click the Apply button before moving to another menu or tab or your changes are lost e Click the Refresh or Reload button in the Web browser The changes may have occurred but the Web browser may be caching the old configuration Troubleshooting the Internet Connection If your computer is connected to your modem router via a router disconnect the router and directly connect the computer to the modem router If you now have Internet access use the documentation that came with the router to perform re installation and troubleshooting If your modem router is unable to access the internet but your Internet LED is green or blinking green you should determine whether the modem router is able to obtain an IP address from the ISP Unless you have been assigned a static IP address your modem router must request an IP address from the ISP You can determine whether the request was successful using the browser interface To check the WAN IP address from the browser interface 1 Launch your browser and select an external site such as www netgear com 2 Access the management interface of the modem router using your browser For details see Log in to the modem router on page 11 3 Under the Maintenance heading select Modem Status Check that an IP address is shown fo
18. port or the modem is powered off 4 Internet Solid Green IP is connected The device has a WAN IP address from IPCP or DHCP and ADSL is up or a static IP address is configured PPP negotiation if used has successfully completed and no traffic detected If the IP or PPPoE session is dropped due to an idle time out the light will remain green if an ADSL connection is still present If the session is dropped for any other reason the light is turned off The light will turn red when it attempts to reconnect and the DHCP or PPPoE fails see below Off Modem power off modem in bridged mode or ADSL connection not present Blink Green IP is connected and IP traffic is passing through the device in either direction Red Device attempted to become IP connected and failed no DHCP response no PPPoE response PPPoE authentication failed no IP address from IPCP and so on For bridged mode the indicator light must be off Connecting the Router to the Internet The Rear Panel The rear panel of the modem router contains port connections 4 Won f tf Figure 3 Viewed from left to right the rear panel contains the following elements 1 RJ 11 ADSL port for connecting the router to an ADSL line 2 Factory Default Reset push button 3 Local Ethernet RJ 45 LAN port for connecting the local computer 4 Power switch 5 AC power adapter outlet What You Need Before You Begin
19. r the ADSL Port If 0 0 0 0 is shown your modem router has not obtained an IP address from your ISP If your modem router is unable to obtain an IP address from the ISP the problem may be one of the following e Your ISP may require a Multiplexing Method or Virtual Path Identifier Virtual Channel Identifier parameter Verify with your ISP the Multiplexing Method and parameter value and update the router s ADSL settings accordingly e If your ISP requires PPP over Ethernet PPPoE or PPP over ATM PPPOA check that your login credentials are correct See Troubleshooting PPPoE or PPPoA on page 18 Troubleshooting 17 Log in to the modem router interface note the modem router and ADSL status run the diagnostics test and contact your ISP s technical support representative See the User Manual for detailed information Troubleshooting PPPoE or PPPoA The PPPoA or PPPoA connection can be debugged as follows 1 2 3 4 Access the Main Menu of the router at http 192 168 0 1 Under the Maintenance heading select the Diagnostics Click Run Diagnostic Tests If all of the steps indicate OK then your PPPoE or PPPoA connection is up and working If you cannot connect after several minutes you may be using an incorrect Service Name User Name or Password There also may be a provisioning problem with your ISP Unless you connect manually the modem router will not authenticate using PPPoE or PPPoA until
20. tter Figure 5 Use an ADSL microfilter with built in splitter when there is a single wall outlet which must provide connectivity for both the modem router and telephone equipment Connecting the Router to the Internet 7 Computers Set to DHCP For the initial connection to your router your computer has to be set to automatically get its TCP IP configuration from the router via DHCP This is usually the case The NETGEAR Smart Wizard CD automatically takes care of this requirement For manual setup refer to the documentation that came with your computer Manually Setting Up Your Modem Router There are four steps to setting up your modem router 1 2 3 4 Install ADSL filters on the phone lines Connect the modem router to the ADSL line Log in to the modem router Connect to the Internet Follow the steps below to connect your router to your network Before you begin locate the ADSL configuration information from your Internet Service Provider ISP 1 Connect the ADSL filter Es If you purchased the modem router in a country where an ADSL filter is not included you must acquire one a You need to install an ADSL filter for every telephone that uses the same phone line as your modem router Select the filter that came with your modem router F Phone sun 1 One Line Filter Use with a phone or fax machine 2 Splitter Use with a one line filter to share an outlet with a phone and the modem
21. tup Manual Connecting the Router to the Internet po s ZA AGO AA aaa er ee Whats imn the BOK ok don ka k ed B o da Sa ag ak ddd rd a ana aana The Bottom Label sasare v ola s i caine TIS PON Pane z akasa a aapa a pk b ma A jagan eta A aka aa eRe Rie The Rear Panel PEN TPA DNA Bana ABA O Ana na O aaa ease What You Need Before You ji Bhai A EE toca coated ta eat E A cece tig oes ceed Nn eee Internet Configuration Sanan ZS S O RS RSK AE E A NAK OD a Installation Requirements DRI Gak a daana taa Two Setup Methods 1 Smart Wizard oku 2 M Mausi A Setup PRO OR SOPKY PSR OPPO ly Smart Wizard Setup Manual Setup sika ie APEE AA KA E ieee ada ADSL Microfilters KA A NA NK A aaa ARPA Ia KA nd a a Computers Set to DHCP E EET E TANNA A a TEAT TAA k EE A PIRA Manually Setting Up Your ade Rouler E PEA EENT ie mand TOUPIES SNOG saa ports icin rinks nian sady nao av zak IO Basie PUNCUOMING sasaran nan NAGA ANANG AN NA GAGAK AE ka A KNA NGGE KA AN KAEN rn a aaa naanin DO Power EED NO OM aa aaa aba aa aaa a aa nain aan aa Da aa a A ka aaa sa aaa nanah a babana Bh Power LED Never Tums Gien sasaosan nga saga gank nang awin kun anan kana agak aana A ADSL LED X PINKO arasan aa aaa gg deka a AANE B Ha aN LAN or Internet Port LEDS Nol N z r ad add anaa gega na bag nd ya aaa aaa anana TO Troubleshooting the Web Management Interface senene aeeae eee anana ananem eee eee 16 in be ROT Comecon
22. unction of the Web Management Interface e Use the Default Reset button on the rear panel of the router Use this method for cases when the administration password or IP address is not known Using the Reset Button To restore the factory default configuration settings without knowing the administration password or IP address you must use the Default Reset button on the rear panel of the router 1 Press and hold the default reset button until the Power LED turns red about 10 seconds 2 Release the Default Reset button and wait for the router to reboot Troubleshooting 19 20 Troubleshooting Technical Specifications This appendix provides technical specifications for the modem router General Specifications Data and Routing Protocols Network Protocol and Standards Compatibility TCP IP Optional RIP 1 Optional RIP 2 Optional DHCP Optional PPPoE or PPPoA RFC 1483 RFC 2684 Bridged or Routed Optional Ethernet RFC 1577 Classical IP over ATM Optional Power Adapter North America 120V 60 Hz input UK Australia 240V 50 Hz input Europe 230V 50 Hz input Japan 100V 50 60 Hz input All regions output 12 V AC 1 0A output 30W maximum Physical Dimensions 5 8 x 3 8 x 1 4 147 mm x 95 5 mm x 34 4 mm Weight 0 42 Ibs 0 19 kg Environmental Operating temperature 0 to 40 C 32 to 104 F Operating humidity 90 maximum re
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