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INTUITY™ Messaging Solutions Release 4 Integration

1. INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Planning for Hunt Groups Page 2 14 Example In this example Figure 2 2 3 hunt groups are configured for 16 Lucent INTUITY channels 00 through 15 MDN 200 has 6 hunt members MDN 311 has 4 hunt members and MDN 612 has 6 hunt members MDN LTN CD PT CHN PHONE 200 1 0 0 00 6427 200 2 0 1 01 6428 200 3 0 2 02 6429 311 4 0 3 03 5900 311 5 0 4 04 5901 311 9 0 5 05 5903 311 10 1 0 06 5904 200 27 1 1 07 6430 200 28 1 2 08 6432 200 29 1 3 09 6433 612 1 1 4 10 8856 612 2 1 5 11 8857 612 3 2 0 12 8858 612 9 2 1 13 8892 612 10 2 2 14 8893 612 11 2 3 15 8894 Figure 2 2 Example of a Completed Worksheet for Channel Mapping and MDN Test Determining the Telephone Numbers for Test gt NOTE If the administration has not been done on the switch at the time of installation the integration cannot be tested Determine the telephone numbers for the acceptance test and fill in the following worksheet Table 2 4 There should be one telephone number for each MDN INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Planning for the Lucent INTUITY Lodging Application Page 2 15 Table 2 4 Worksheet for Extension Numbers
2. Window Fields MWI MWI On Prefix Parameters MWI On Suffix MWI Off Prefix For full MWI Off Suffix information MWI Updates Y N see Setting Background Refresh MWI Background Interval Parameters Background Updates in Chapter 9 Broadcast Interval Lucent Intuity Broadcast Updates Administration BLock Start Time for Centrex Block End Time Switch Integration Hunt Group gt NOTE Transation Use the worksheet for channel mapping and MDN test Table 2 3 For full information see Setting the Hunt Group Translations in Chapter 2 Planning for Centrex Switch Integration Continued on next page INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 2 Planning for Centrex Switch Integration Planning for Lucent INTUITy Administration Issue 1 October 1997 Page 2 19 Table 2 5 Worksheet for Lucent INTUITY Administration Windows Continued Window Fields Dial Plan INTUITY Extension Length Translation Switch Network Access Code For full Switch Switch Switch INTUITY Switch Remote information Prefix Start End Prefix Number Y N see Setting Ext Ext the Dial Plan 1 Translations in Chapter 9 2 Lucent Intuity 3 Administration 4 for Centrex i Switch 5 Integration 6 7 8 9 10 11 12
3. Information in Chapter 2 Planning for Centrex Switch Integration is also needed 10 Ensure that the switch has been administered Chapter 3 Centrex Switch Requirements by the CO central office to perform and Administration acceptance tests for the two test subscribers 11 Return to the Administering Channels Chapters 6 through 16 in the system section in Chapter 6 of the system installation installation book for your platform book and complete all required tasks through Chapter 16 12 Validate and if necessary troubleshoot the Chapter 10 Integration Validation and integration Troubleshooting 13 Cut to service by notifying the CO or your None project manager to change the system users call forwarding coverage path to the Lucent INTUITY system INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Overview Page 2 1 Planning for Centrex Switch Integration Overview Planning for the integration requires the customer to m Obtain information needed during the integration process including parameters to administer on the Lucent INTUITY windows used for switch integration Provide site specific information to the service provider central office CO and obtain information from the CO Work closely with the CO to ensure that the switch is properly administered Pu
4. Trademarks See the section titled About This Book Ordering Information Call Lucent Technologies Publications Center Voice 1 800 457 1235 International Voice 317 361 5353 Fax 1 800 457 1764 International Fax 317 361 5355 Write Lucent Technologies Publications Center P O Box 4100 Crawfordsville IN 47933 You can be placed on a standing order list for this and other documents you may need Standing order will enable you to automatically receive updated versions of individual documents or document sets billed to account infor mation that you provide For more information on standing orders or to be put on a list to receive future issues of this document contact the Lucent Technologies Publications Center Warranty Lucent Technologies provides a limited warranty on this product Refer to the Limited Use Software License Agreement card provided with your package European Union Declaration of Conformity Lucent Technologies Business Communications Systems declares that the equipment specified in this document conforms to the referenced European Union EU Directives and Harmonized Standards listed below EMC Directive 89 336 EEC Low Voltage Directive 73 23 EEC The CE mark affixed to the equipment means that it conforms to the above Comments directives To comment on this document return the comment card at the front of the document Acknowledgment This document was prepared by Product Document
5. a Message waiting indicator MWI either a lamp stutter tone or both The analog lines to the voice messaging system must be assigned to a MSC MLHG This hunt group must use UCD and must be assigned to a Deluxe MSS group ISDN messaging service An individual analog port is required for reporting INTUITY AUDIX alarms to a remote location To test the INTUITY system the CO must set up two test telephones to be connected through the switch These telephones should match the majority of telephones that the customer will use on the system If the MWI will be a flashing light the test telephones must also be equipped with a flashing light If the MWI is a stutter tone the test telephones must be able to give the stutter notification For the system to be tested and cut to service the customer must provide the CO with two test user extensions and all user extensions on the system Once the integration is complete the CO must perform acceptance tests for the two test users which includes Administering the coverage path Administering the test subscriber stations INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 3 Centrex Switch Requirements and Administration Nortel DMS 100 and SL 100 Switches Page 3 6 Nortel DMS 100 and SL 100 Switches This section provides the following information for DMS 100 and SL 100 switch integrations Hardware Software re
6. ringer equivalence number REN A number required in the United States for registering your telephone equipment with a service provider ROM See read only memory RS 232 See EIA interface RTS See request to send RUK See reusable upgrade kit S scan To automatically play mail messages headers or both scheduled delivery time A time and or date that an InTurry AUDIX user can assign to a message that tells the system when to deliver it If a delivery time is omitted the system sends the message immediately screen That portion of the Lucent INTuUITY user interface through which most administrative tasks are per formed Lucent INTUITY screens request user input in the form of a command from the enter command prompt SCSI See small computer system interface secondary extension A second fax dedicated extension that directs incoming faxes directly into a user s mailbox with out ringing the telephone The secondary extension shares the same mailbox as the voice exten sion but acts like a fax machine Also called personal fax extension serial transmission The transmission of one bit at a time over a single wire INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 27 server A computer that processes and stores data that is used by other smaller computers For Lucent INTUITY Message Manager INTuITy AUDIX is the server See also cli
7. 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 Continued on next page INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 2 Planning for Centrex Switch Integration Planning for Lucent INTUITy Administration Issue 1 October 1997 Page 2 20 Table 2 5 Worksheet for Lucent INTUITY Administration Windows Continued Window Fields Dial Plan Translation Continued Switch Prefix Switch Start Ext Switch End Ext INTUITY Prefix Switch Prefix Remote Y N 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 3 Centrex Switch Requirements and Administration Overview Page 3 1 Centrex Switch Requirements and Administration Overview This chapter includes general software and hardware requirements for administering Centrex switches for integration with the Lucent INTUITY system and specifies information the customer must provide to and obtain from the central office CO Separate sections are provided for the m Lucent 5ESS switch Northern Telecom Nortel DMS 100 SL 100 s
8. Issue 1 Integration with Centrex Switches 585 310 253 October 1997 7 Hardware Installation for Centrex Switch Integration with the 202T Modem Connecting the Motorola 202T Modem Telco Port Page 7 7 Connecting the Motorola 202T Modem Telco Port Use Figure 7 6 to connect the Motorola 202T modem telco port o 3 _ __ h1in202t RPY 071897 Transmit pair to service provider BL W blue white of 4 pair wire W BL white blue of 4 pair wire D8W modular connector W GN white green of 4 pair wire GN W green white of 4 pair wire 103A or 104A connecting block or equivalent RJ 45 telco connector on rear of modem Receive pair from service provider ARwWNo OND Figure 7 6 Connection Diagram for the Motorola 202T Modem Telco Port Cabling the Voice Ports For information about cabling the voice ports from the Lucent INTUITY system see Chapter 3 Making Cable Connections in the system installation for your platform INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 8 Hardware Installation for Integration with Direct Connection or Customer Supplied Modem Overview Page 8 1 Hardware Installation for Integration with Direct Connection or Customer Supplied Modem Overview This chapter describes the hardware and testing required for custom integrations when a Lucent INTUITY system is to be connected di
9. with the 202T Modem Incorrect switch Work with the switch administrator to correct the translations translations Continued on next page INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 Issue 1 October 1997 10 Integration Validation and Troubleshooting Integration Troubleshooting Page 10 14 Table 10 7 Troubleshooting Scenarios Continued Trouble Possible Reason Possible Solutions MWI updates See the reasons above See the solutions above for calls not integrated do not occur for calls not integrated properly Inappropriate switch setup Request that the switch administrator check the administration for translations class of service and subscriber setup Incorrect parameters or parameter mismatch between the switch and the Lucent INTUITY system Contact your remote support center to ensure that the MWI update flag is set to y on the MWI Parameters window Figure 9 5 Incorrect switch settings for class or service or subscriber setup Work with the switch administrator to correct the switch settings Station set capability to register MWI updates This problem may not be correctable If the station is programmed to receive calls from multiple numbers but has only one MWI then MWI updates for all but one number may be lost Transfers fail Incorrect transfer administration for Lucent INTUITY AUDIX Verify the transfer
10. with one 2 way Centrex line for each voice messaging port The number of queue slots in the group should be based on traffic gt NOTE If multiple hunt groups are to be configured the same requirements apply to each hunt group The Lucent INTUITY system can support a configuration with up to 64 different MLHGs The number of analog lines must match the number of INTUITY AUDIX voice ports a One 2 way analog station line for reporting INTUITY AUDIX alarms to a remote services site Remote services personnel or systems will use this line to perform remote maintenance Optional One 2 way analog station line if the customer will be using remote access for administration 5ESS Switch Integration with a 202T Modem The following is required m A202T modem or equivalent at the switch A baud rate setting of 1200 gt NOTE Further requirements are site specific Contact your service provider and your remote support center 5ESS Switch Administration Requirements The customer and the service provider are responsible for administering the CO to accept the INTUITY system The local operating company must administer the 5ESS switch before you begin the installation INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 3 Centrex Switch Requirements and Administration Lucent 5ESS Switch Page 3 4 This list summarizes the switch administration necessary for all integrations
11. CLI The extension of the calling party if available see lt call tyoe gt above The number of digits in the parsed and translated CLI may differ depending on how the dial plan is administered on the Dial Plan Translation window in the call data interface CP The extension of the called party if available see lt call type gt above Serial WTR Log Entries Serial WTR entries are of two types One type provides information on requests for MWI updates that the Lucent INTUITY system sends to the switch The other provides information on the status of the updates Serial WTR MWI request entries contain the following data Table 10 5 Table 10 5 Serial WTR MWI Requests Field Description Field Description MWI_ON or MWI_OFF Indicates whether the MWI is to be turned on or off SWID lt number gt Uniquely identifies the switch in the Lucent INTUITY system TTY The name of the serial device used for the call AUDIX EXTN The INTUITY AUDIX extension number XLAT EXTN The translated extension number The number of digits may differ from that inthe AUDIX EXTN depending on how the dial plan is administered on the Dial Plan Translation window in the call data interface Serial WTR MWI status entries contain the following data Table 10 6 Table 10 6 Serial WTR MWI Status Field Description Field Description MWI_SUCCESS or MWI_FAIL Indicates whether the requested MWI
12. DCE 3A SMSI translator 60 Hz 120 VAC power supply transformer provided with the 3A translator Two D8W modular cables D6 modular cable Network terminator unit NT1U 200 or NT1L 230 Power supply for NT1U 200 or NT1L 230 network terminator unit 103A or 104A connecting block or equivalent In addition a standard electrical outlet must be within 1 8 m 6 ft of the 3A translator An uninterruptible 60 Hz 120 VAC power is recommended gt NOTE Use an NT1U 200 or NT1L 230 network terminator unit for 5ESS switch Versions 5 or earlier Otherwise use an NT1U 220 or NT1L 230 network terminator unit as described in the previous section The CO may provide the unit or the customer may be required to obtain it depending on the local operating company procedures If the customer provides the unit the demarcation point is adjusted Figure 4 9 INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Connecting to the Multi Port Serial Circuit Card Page 4 12 EJ a a a a J a a O eo cyin3at7 LJK 082897 f Multi port serial circuit card 8 Demarcation point 2 4 3 m 14 ft modular cable D6AP 9 D6 modular cable 2 wire circuit 3 RS 232 6 25 pin adapter 10 400B2 adapter 4 3A SMSI translator 11 103A or 104A connecting block or equivalent 5 D8W modular cable 12 2 wire circuit 6 NT1U
13. NTP 297 1001 103 for more information The following parameters should be set for each line connected to the Lucent INTUITY system a DM directory number LCC line class code of service usually set to IBN GROUP name of the IBN customer group to which the line belongs INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 3 Centrex Switch Requirements and Administration Nortel DMS 100 and SL 100 Switches Page 3 12 SUBGRP subgroup number NCOS network class of service a SNPA Service numbering plan area a LATANAME local area transport access name set to NILLATA a LEN OR _LTID line equipment number also known as line terminal ID a OPTION The following options must be enabled on the line COD CUTOFF_ON_DISC must be enabled and the setting verified as greater than 200 ms The default setting on the Nortel switches is usually 80 ms UCD must be specified to associate the line with a UCD SMDI must be specified to associated the line with a particular SMDI link 8WC for 3 way calling should be set on the line More options may be required T for transfer enabled must be set Make sure that the cutoff on disconnect time is set to 1 second in the OFCVAR table Defining the UCD Group The UCDGRP uniform call distribution group table defines the MDN message desk number for the Lucent INTUITY system Th
14. Requirements 3 6 DMS 100 SL 100 Switch Software Requirements 3 7 Serial Port Settings 3 7 DMS 100 and SL 100 Switch Administration Requirements 8 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator 4 1 Overview 4 1 Purpose 4 1 Configuration 4 2 Distance Requirements 4 2 Hardware Devices 4 3 Connecting to the Multi Port Serial Circuit Card 4 6 Distance of 1 km 0 62 mi or Less 4 6 Distance of More Than 1 km 0 62 mi with NT1U 220 or NT1L 230 Network Terminator Unit 4 8 Distance of More Than 1 km 0 62 mi with NT1U 200 or NT1L 230 Network Terminator Unit 4 11 5 Programming the 3A Translator 5 1 Overview 5 1 Purpose 5 1 3A Translator Setup Switches 5 2 3A Translator Setup Options 5 3 3A Translator Setup Switch Functions 5 4 Programming the 3A Translator 5 5 3A SMSI Translator Indicator Lights S 6 Setting the 202T Modem 6 1 Overview 6 1 Purpose 6 1 202T Modem Types 6 2 Setting Options for the 202T Motorola Modem 6 2 Setting Options for the AT amp T Dataphone 202T Modem 6 7 Issue 1 October 1997 Page v INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 Contents Location of Switches 6 7 Operating the Rockers 6 8 Procedure 6 9 7 Hardware Installation for Centrex Switch Integration with the 202T Modem 7 1 a Overview Ti a Purpose Fal a Distance Req
15. This chapter describes the 3A SMSI simplified message desk interface translator It includes a Illustrations of the translator a Listings of options and default settings a Instructions for setting the required options gt NOTE Before programming the 3A translator ensure that all hardware connections to the 3A translator have been made For information about hardware connections for Lucent 5ESS switch integrations see Chapter 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Purpose This chapter provides the procedures necessary to program the 3A translator INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 5 Programming the 3A Translator 3A Translator Setup Switches Page 5 2 3A Translator Setup Switches To program the 3A translator use the setup switches on the front of the box For a view of the 3A translator box see Figure 5 1 For a closeup view of the front of the box see Figure 5 2 h2in3as3 RPY 071897 f 8 character LED display 5 Diagnostic port status LED P2 2 Sanity pinwheel 6 Tricolor ISDN link status LED 3 Option setup switches T Power LED 4 SMSI port status LED P1 Figure 5 1 Front Panel of 3A SMSI Translator INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 5 Programming the 3A Translator 3A Translator Setup Option
16. a Verifying the Channel Mapping a Verifying the MDN Mapping a Validating the Port Connectivity a Validating Call Forwarding Scenarios a Validating Transfers a Validating Call Disconnection a Validating MWI Updates a Validating the Automated Attendant gt NOTE Several procedures require you to view the System Monitor window See Viewing the System Monitor below for the procedure to do so Some procedures require you to view the Switch Integration Log window See Viewing the Switch Integration Logs below for the procedure to do so Viewing the Switch Integration Logs Use this procedure to view the log entries generated by the various switch integration processes You can select the entries by date and time or by process Or by selecting an event sequence number you can view only those entries associated with a specified event Usually selecting an event by sequence number presupposes that you have first viewed the log to obtain the number of the event of interest The log records the most recent 2000 events and its contents are rolled over If calls are made to the system and the switch integration logs Contain the normally expected data then calls are integrated Contain no data calls are not integrated a Are missing some of the normally expected data the switch is most likely administered incorrectly Contact your remote s
17. incoming telephone call with information taken directly from the switch Such information includes the number being called and the circumstances under which the call was sent to it for example covered from a busy or unanswered extension switch integration device SID A combination of hardware and software that passes information from the switch to the Lucent INTUITY system thus allowing it to share information with non Lucent switches The operation of a SID is unique to the particular switch with which it interfaces switch network Two or more interconnected switching systems synchronized mailbox A mailbox that is paired with a corresponding mailbox in another domain and linked via software that keeps track of changes to either mailbox When the contents of one mailbox change the soft ware replicates that change in the other mailbox synchronizer The name given to the trusted server by the e mail vendor Lotus Notes synchronous communication A method of data transmission in which bits or characters are sent at regular time intervals rather than being spaced by start and stop bits See also asynchronous communication synchronous transmission A type of data transmission where the data characters and bits are exchanged at a fixed rate with the transmitter and receiver synchronized This allows greater efficiency and supports more pow erful protocols System 75 An advanced digital switch manufactured by Lucent Technologies that s
18. installed in any MAP 4 3 m 14 ft modular 6 wire cable D6AP provided with the multi port serial circuit card RS 232 6 25 pin terminal printer adapter DCE 3A SMSI translator 60 Hz 120 VAC power supply transformer provided with the 3A translator D8W modular cable 103A or 104A adapter or equivalent In addition a standard electrical outlet must be within 1 8 m 6 ft of the 3A translator Uninterruptible 60 Hz 120 VAC power is recommended INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Connecting to the Multi Port Serial Circuit Card Page 4 7 ARON cyin3at8 LUK 082897 Multi port serial circuit card 6 Demarcation point 4 3 m 14 ft modular cable D6AP 7 103A 104A connecting block or equivalent RS 232 6 25 pin adapter DCE 8 4 wire circuit 3A SMSI translator 9 5ESS switch D8W modular cable 10 Distance lt 1 km 0 62 mi Figure 4 6 3A Translator Connected to a Multi Port Serial Circuit Card 1 km 0 62 mi or Less from the 5ESS Switch Installing the Hardware Use this procedure to connect the hardware for the 5ESS integration when the 3A translator is connecting to the multi port serial circuit card and is 1 km 0 62 mi or less from the switch Figure 4 6 Ts On the Lucent INTUITY system connect one end of the 4 3 m 14 ft modular cable into the port be
19. s MWI is turned off If a user has no entries in the queue and dials a CRR access code the switch returns a fast busy signal Call Request Delete All CRDA A user can dial an access code to erase all entries in the Call Request Retrieval queue and turn the MWI off In this case a subscriber s MWI turns off as requested even if the INTUITY AUDIX system has new messages for that user Anew CRA message or an MWI update from the AUDIX system turns the MWI back on Centrex Switch Integration Checklist The following checklist Table 1 1 outlines the process of integrating the Lucent INTUITY system with a Centrex switch It is assumed that The switch integration software package is already installed on your system If you need to install the software see Chapter 9 for MAP 5P or Chapter 8 for all platforms Installing the Switch Integration Software Packages in the maintenance book for your platform You are performing the integration as part of installation of the Lucent INTUITY system and completing the procedures as specified in the system installation book for your platform gt NOTE When using this checklist be sure to complete the tasks for the appropriate type of integration 3A translator 202T modem direct connection other nonstandard option INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 1 Overview of Centrex Switch Integration Centrex S
20. single hunt group Shared use single hunt group Dedicated use multiple hunt groups Single Hunt Group In the simplest integrations only one hunt group is administered for all calls For example the start hunt number may be administered as the INTUITY AUDIX message retrieval number the telephone number system users call to retrieve voice mail messages All calls through the Lucent INTUITY system are ultimately forwarded to the one hunt group The channels in the system have single usage for that hunt group It is also possible for the channels in the one hunt group to have shared use for coresident applications For this to occur a A phantom or dummy extension number that is not associated with a switch port or a telephone station must be administered on the switch A call forwarding path must be administered for the phantom number Calls to the phantom number are forwarded to the hunt group For example the start hunt number may be administered for INTUITY AUDIX message retrieval but a phantom number is set up for the Lucent INTUITY Lodging application When the phantom number is dialed the switch forwards the call to a channel in the hunt group INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Planning for Hunt Groups Page 2 10 Multiple From there the Lucent INTUITY system service assignment determines the corre
21. the telephony interface Interface Parameters Frequency Specification All switch tones windows including Busy Tone Dial Tone Reorder Tone Ring Tone and Stutter Tone gt NOTE Only the remote maintenance login can change values in these windows though the craft and sa logins can view them 3 Do you need to change the country or switch setting a If yes continue with Step 4 m If no skip to Step 9 4 Enter a country name in Country field see Table 9 2 5 Enter a switch name in the Switch field see Table 9 2 6 Press F3 SAVE The system displays the following message By changing the country name you will install default values for the new country In this process the current settings will be lost You may want to keep a printout of the settings for your reference Do you wish to continue with this change y n 7 If you have a Already printed the current settings or do not want a printout enter y Not yet printed the settings and now decide to do the following a Entern b Press F PRINT c Press 3 SAVE The system displays the following message Your changes have been saved You need to stop and start the Voice System to make these changes active gt NOTE Although the interface windows immediately display default settings for the changes you have made you must stop and start the system to activate new interface parameters INTUITY Messaging Solutions Rele
22. 10 2 Viewing the Switch Integration Logs 10 2 Viewing the System Monitor 10 8 Verifying the Channel Mapping 10 9 Verifying the MDN Mapping 10 9 Validating the Port Connectivity 10 10 Validating Call Forwarding Scenarios 10 11 Validating Transfers 10 11 Validating Call Disconnection 10 12 Validating MWI Updates 10 12 Validating the Automated Attendant 10 12 a Integration Troubleshooting 10 13 GL Glossary GL 1 IN Index IN 1 INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 About This Book Purpose Page ix About This Book Purpose This book INTUITY Messaging Solutions Release 4 Centrex Switch Integration 585 310 253 contains instructions for integrating the Lucent INTUITY system with the following Centrex switches Lucent 5ESS switch Northern Telecom Nortel DMS 100 switch Nortel SL 100 switch It includes high level guidelines and requirements for switch administration and procedures for administering the Lucent INTUITY system for switch integration Intended Audiences This book is intended primarily for on site technical personnel who are responsible for installing the Lucent INTUITY system and performing initial administration and acceptance testing Secondary Lucent audiences include Field support Technical Service Organization TSO Helpline personnel Sales support Design support Factory assemble load and test ALT personnel Provi
23. 3276 CLI CP 4000 10003 SWINDIP Fri May 2 14 00 23 1997 Translated BUSY_EXT CHANNEL 1 CHANEXT 3276 CLI CP 4000 21002 WTR Fri May 2 14 00 54 1997 MWI_ON SWID 1 TTY dev tty00 AUDIX EXTN 4000 XLAT EXTN 4000 21002 WTR Fri May 2 14 00 54 1997 MWI_SUCCESS OP MWI 4000 0X4 Figure 10 2 Example of Serial Switch Integration Log Each type of serial log entry contains two lines The first line for all types identifies the entry as follows Table 10 2 Table 10 2 Serial Integration Log All Entries Event ID Field Description lt sequence number gt Identifies the event A RDR entry and its corresponding SWINDIP entries share a sequence number Pairs of WTR entries share a sequence number lt process name gt RDR SWINDIP or WTR lt date and time gt The time and date stamp of the event INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 10 Integration Validation and Troubleshooting Integration Validation Serial RDR Log Entries Serial RDR entries contain the following data Table 10 3 Page 10 6 Table 10 3 Serial RDR Raw Field Descriptions Field Description Raw Indicates the unparsed untranslated data sent from the switch tty lt number gt The name of the serial device used for the call lt data string gt characters The data stream sent by the switch consisting of ASCII and hexadecimal Serial SWIND
24. 6 6 Q BEBE eS Be _ 2 MWEE o BAHE bg eTe o J BEBEBBLS vu g Q jpin2md LJK 030497 Figure 6 3 Motorola 202T Modem Default Jumper Settings 3 To replace the top cover complete the following Steps a and b a Line up the guides with the front and back panels The guide for the front panel is slightly farther from the edge of the cover b Slide the cover into place INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 6 Setting the 202T Modem Setting Options for the AT amp T Dataphone 202T Modem Page 6 7 The cover clicks when the latches are secure gt NOTE Installers in Canada should replace the screw or the locking tabs 4 Set the front dial to DATA see Figure 6 4 moin202f KLC 022897 Figure 6 4 Front Panel of the Motorola 202T Modem Showing the Dial Setting for DATA 5 Continue with Chapter 7 Hardware Installation for Centrex Switch Integration with the 202T Modem Setting Options for the AT amp T Dataphone 202T Modem The AT amp T Dataphone 202T modem has three switches S2 S3 and S4 that you must set before installing the integration hardware Location of Switches Figure 6 5 shows the location of the switches INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 6 Setting the 202T Modem Setting O
25. 9 20 Hunt Group Translations window 9 1 hunt groups multiple 2 10 phantom numbers 2 9 planning for 2 9 to 2 10 single hunt group single use 2 9 INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Index Page IN 5 I indicator lights on 3A translator 5 7 Intuity AUDIX automated attendant feature 3 4 Call Request Retrieval feature 1 5 ISDN messaging service 3 3 3 5 J joint acceptance testing 1 5 L LCEN number setting on 3A translator 5 5 leading member of the hunt see start hunt number link test enabling 9 10 Lodging planning for 2 15 logical terminal number described 2 10 mapping channels to 9 21 LTN see logical terminal number LTNs see logical terminal numbers M M13F cable connectors 7 5 M8K cable connectors 7 5 main menu 9 4 MDN see message desk number MDN see message desk numbers MDNs see message desk numbers 2 10 menus description xi message desk number mapping channels to 9 21 message desk numbers verifying 10 9 message desk numbers MDNs described 2 10 message waiting indicator on test phones 3 15 message waiting indicators 3 14 background refresh 9 13 blocking updates 9 13 broadcast updates 9 13 enabling updates 9 13 INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 Index for Call Request Retrieval feature 1 6 on te
26. Activate the SMDI link See information on service order procedure 0081 in Nortel NTP 297 3401 311 for the SMDI link configuration on the DMS 100 and SL 100 switches See Nortel NTP297 2001 104 for information on how to administer the switch tables In addition MWI must be enabled on the switch and two telephones must be set up for testing Configuring the SMDI Link The following procedures are required to assign parameters to configure the SMDI link Ensure that the switch administrator has made these assignments 1 Parameters for the terminal devices must be set in the appropriate tables as described in Steps a and b below a The TERMDEV table is required for the NT1X67FA circuit card Table 3 1 lists the fields in the TERMDEV table b The MPC table and MPCLINK table are required for the NT1X89 circuit card Table 3 2 lists the fields for the MPC table and Table 3 3 lists the fields for the MPCLINK table 2 Parameters for the datalink characteristics must be set in the SLLNKDEV table Table 3 4 lists the fields for the SLLNKDEV table 3 In addition ensure that the proper buffer allocation is made for SMDI records such as call information and MWI traffic in the OFCENG table per the requirements defined in Nortel NTP 1001 455 INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 3 Centrex Switch Requirements and Administration Nortel DMS 100 and SL 100 Switches Issue 1 October 1997
27. DTMF See dual tone multifrequency INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 12 dual in line package DIP switch A small switch usually attached to a printed circuit card in which there are only two settings on or off or 0 or 1 DIP switches are used to configure the card in a semipermanent way dual language greetings The capability of INTUITY AUDIX users to create personal greetings in two different languages one in a primary language and one in a secondary language This capability exists when the mul tilingual feature is turned on and the prompts for user mailboxes can be in either of the two lan guages dual tone multifrequency DTMF A way of signaling consisting of a pushbutton or touch tone dial that sends out a sound consisting of two discrete tones that can be picked up and interpreted by telephone switches E EIA interface A set of standards developed by the Electrical Industries Association EIA that specifies various electrical and mechanical characteristics for interfaces between electronic devices such as com puters terminals and modems Also known as RS 232 ELA See Enhanced List Application electronic mail See e mail electrostatic discharge ESD The discharge of a static charge on a surface or body through a conductive path to ground ESD can damage integrated circuits e mail The transfer of a wide variety
28. INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Setting the Dial Plan Translations Page 9 19 Table 9 6 Dial Plan Translation Window Field Descriptions Continued Field Description Values Switch Number that uniquely identifies the switch in Maximum of 3 digits range 1 999 Number the Lucent INTUITY system and is used to address it The Lucent INTUITY system uses this number to differentiate between system users on different switches For Centrex switch integrations switch networking is not normally done so there is typically only one switch Remote Specifies whether the administered switch m y for remote Y N identified in the Switch Number field is a m n for local direct remote switch on the network or a local switch The default is n local For er Centrex switch integrations there For Centrex switch integrations switch is typically only one local switch networking is not normally done Examples The following example illustrates an entry used in the case where the switch sends 7 digits and the INTUITY extension length is 4 digits The first 3 digits are stripped off INTUITY extension length 4 Switch Switch Switch INTUITY Switch Remote Prefix Start Ext End Ext Prefix ID Y N 860 0000 9999 1 N The following example illustrates an entry used in the case where the switch send
29. Lucent INTUITY Lodging application The switch must be administered to assign call forwarding for each subscriber s extension to the appropriate Lucent INTUITY system number INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Planning for Hunt Groups Page 2 9 Planning for Hunt Groups A hunt group is a set of extension numbers assigned to another telephone number This number is called the start hunt number the leading member of the hunt or the pilot hunt group number When a call is received by this telephone number a programmed search of the hunt group is made and the call is forwarded to a member of the hunt group that is not busy For example when two calls are made to the start hunt number both are forwarded to two free extensions in the hunt group Each number in the hunt group corresponds to a channel on the Lucent INTUITY system To configure a hunt group for calls being received by the Lucent INTUITY system m The switch must be administered to create a hunt group for the Lucent INTUITY system The hunt group must be administered on the Lucent INTUITY system m The switch ports that terminate the hunt group extensions must be wired to the voice ports on the Lucent INTUITY platform The voice ports must be administered on the Lucent INTUITY system There are three possible configurations for hunt groups Single use
30. Lucent INTUITY system gt NOTE Integration with the Lucent INTUITY system supports the SMDI interface as defined in Bellcore Technical Reference TR TSY 000283 July 1995 and the later standard as defined in Bellcore Technical Reference TR NWT 000283 May 1991 Distance Requirements The configuration for the integration depends on the distance between the switch and the Lucent INTUITY system 202T Modem or Customer Supplied Modem At distances greater than 15 2 m 50 ft a 202T modem is used to complete the SMSI link The 202T modem can be connected to a multi port circuit card on any MAP See Chapter 7 Hardware Installation for Centrex Switch Integration with the 202T Modem for details about the hardware for the interface INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 1 Overview of Centrex Switch Integration Demarcation Points Page 1 4 Direct Connection At distances of 15 2 m 50 ft or less a modem is not required and a direct connect configuration can be used to the multi port serial circuit card See Chapter 8 Hardware Installation for Integration with Direct Connection or Customer Supplied Modem for details about the hardware for the interface Other Configurations The 5ESS DMS 100 and SL 100 switches can be integrated by the use of a customer supplied modem other than the 202T modem This book does not provide installation ins
31. Lucent INTUITY voice ports Range 1 64 used DBG Specifies when billing begins a N billing starts when the caller receives a recorded announcement a Y billing starts when the call is answered by a UCD agent DEFPRIO The default priority treatment for local calls O zero terminating on the primary UCD number RLSCNT The maximum number of calls that 0 zero terminate on a UCD station but are not answered MAXCQSIZ_ The maximum number of calls that can be Range 0 511 in the incoming queue The queue size should be less than or equal to the maximum number of Lucent INTUITY voice ports MAXWAIT The maximum time a call can wait in the Digits representing the incoming call queue before being number of seconds answered OPTIONS UCD_SMDI Continued on next page INTUITY Messaging Solutions Release 4 Integration 3 Centrex with Centrex Switches 585 310 253 Switch Requirements and Administration Nortel DMS 100 and SL 100 Switches Issue 1 October 1997 Page 3 14 Table 3 5 UCD Group Table UCDGRP Continued Field Description Values SMDI_ The terminal designation defined in the Use the value assigned in the TERMDEV TERMDEV and SLLNKDEV tables TERMDEV and SLLNKDEV tables SMDI_DSK_ MDN message desk number Range 1 63 NO Table 3 6 DNROUTE and WRDN Table Definitions for the UCD Group Field Description Values DNNM Specifies the numbering plan m SVGNP
32. Serial Ports Lucent Intuity 1 Administration 2 for Centrex 35 Switch 4 Integration 5x 6 7 8 gt NOTE The defaults provided on the Serial Interface window will be correct for most integrations Continued on next page INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 2 Planning for Centrex Switch Integration Planning for Lucent INTUITy Administration Issue 1 October 1997 Page 2 17 Table 2 5 Worksheet for Lucent INTUITY Administration Windows Continued Window Fields Device Link Test Y N Assignment Link Test Interval seconds For full gt NOTE information For Nortel DMS 100 and SL 100 switches the link test field must be set to n see Setting no The Link Test Interval and Link Test Number fields are not used Switch Number Device ID Link Test Device Tenan Number Assignments in Chapter 9 1 Lucent Intuity 2 Administration for Centrex 3 Switch 4 Integration i 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Continued on next page INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Planning for Lucent INTUITy Administration Page 2 18 Table 2 5 Worksheet for Lucent INTUITY Administration Windows Continued
33. Setting the MWI Device Assignments Device Assignment 4 Setting MWI Parameters gt NOTE MWI You can complete these aramee 5 Setting the Dial Plan Translations procedures in any order Dial Plan Translation 6 Setting the Hunt Group Translations Hunt Group Translation In addition the procedure in Stopping and Starting the Voice System below may be necessary INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Purpose Purpose Page 9 2 This chapter provides the procedures you need to use the Lucent INTUITY user interface windows to administer the system for switch integration Before You Begin In this chapter it is assumed that You have been directed to this book from Chapter 6 Initial Administration for Switch Integration in the system installation book for your platform and you have completed all the procedures specified there The correct hardware and switch software package are installed on the system See the maintenance book for your platform for information on checking the hardware and software Before you complete the procedures in this chapter you should have already done the following Assigned extension numbers to all voice channels using the PBX Extension to Channel option under the Voice Equipment menu Assigned DNIS_SVC as a servic
34. This chapter provides background information necessary to understand how a Centrex switch is integrated with the Lucent INTUITY system INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 1 Overview of Centrex Switch Integration Method of Integration Page 1 2 Method of Integration Integration of the Lucent 5ESS Northern Telecom Nortel DMS 100 and Nortel SL 100 Centrex switches with the Lucent INTUITY system requires an RS 232 serial interface and auxiliary switch integration hardware When the call is forwarded to the Lucent INTUITY system a packet of information is sent via the serial interface that provides the integration data for the channel the call arrives on The Lucent INTUITY system exchanges analog voice information with the Centrex switches through analog telephone lines Voice links connect callers from a compatible switch port to a Lucent INTUITY voice port The switch directs internal or external callers to a hunt group of analog ports associated with the Lucent INTUITY system These ports connect the callers to an appropriate mailbox on the Lucent system A Lucent INTUITY system can have as many as 64 voice ports These ports are connected to an equivalent number of analog ports on the switch and are administered as a uniform call distribution UCD group Lucent 5ESS Switch Integration Standard Configurations To create an integrated environment betwee
35. Verifying Hardware Software and System Status in the system installation book for your platform For information on installing switch software see Installing the Switch Interface Software Packages in Chapter 8 for the MAP 5P or Chapter 9 for other platforms Installing Base Software in the maintenance book for your platform Switch Specifies the switch for which the system sets default parameters in the call data interface The selectable switches depend on the switch integration software loaded on your system Normally the switch type is set at the factory for your integration m Ifthe platform software is loaded but no switch integration software is loaded this field defaults to NO SWITCH When NO SWITCH is selected the system removes certain switch specific default parameters and substitutes generic defaults m When a switch integration package is installed you can select any switch approved for the specified country However NO SWITCH is not a valid selection Press F2 CHOICES to see a list of choices m f your remote support organization has set the country to OTHER in the Country field you cannot select a switch in this field INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Setting the Serial Interface Parameters Page 9 8 Setting the Serial Interface Parameters Use
36. computer net works A computer generated fax is typically printed to a fax machine but can remain stored elec tronically fax See facsimile fax addressing prefix Uniquely identifies a particular fax nodepoint to the Lucent INTUITY system Used by the system as a template to differentiate all call delivery machines on the network from each other fax endpoint Any device capable of receiving fax calls Fax endpoints include fax machines individual PC fax modems fax ports on LAN fax servers and ports on fax enabled messaging systems INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 14 fax print destination prefix A dial string that the Lucent INTUITY system adds to the fax telephone number the user enters to print a fax The system takes the full number fax print destination prefix fax telephone extension and hunts through the machine translation numbers until it finds the specific fax endpoint field An area on a screen menu or report where information can be typed or displayed FIFO See first in first out file A collection of data treated as a basic unit of storage filename Alphanumeric characters used to identify a particular file file redundancy See mirroring file system A collection of related files programs or data stored on disk that are required to initialize a Lucent INTUITY system first in first out FIFO A metho
37. feature is an extension of the AMIS analog networking feature and is automatically available when the AMIS fea ture is activated Message Manager See nTuiTy Message Manager message waiting indicator MWI An indicator that alerts Lucent INTUITY users that they have received new mail messages An MWI can be an LED or neon lamp or an audio tone stutter dial tone message waiting lamp MWL See message waiting indicator migration An installation that moves data to the Lucent INTUITY system from another type of Lucent messag ing system for example from AUDIX R1 DEFINITY AUDIX or AUDIX Voice Power minor alarm An alarm detected by maintenance software that affects less than one fourth of the Lucent INTUITY ports in service but has exceeded error thresholds or may impact service mirroring A Lucent INTUITY system feature that allows data from crucial filesystems to be continuously copied to back up mirror filesystems while the system is running If the system has some problem where an original filesystem cannot be used the backup filesystem is placed in service automatically ML MERLIN LEGEND application identifier See application identifier mode code A string of touch tones from a MERLIN LEGEND switch A mode code may send the INTUITY AUDIX system information such as call type calling party called party and on off signals for mes sage waiting indicators modem A device that converts data from a form that is compat
38. filesystems and files in disk mem ory that store the voice and nonvoice program data necessary for Lucent INTUITY system opera tion data communications equipment DCE Standard type of data interface normally used to connect to data terminal equipment DTE devices DCE devices include the data service unit DSU the isolating data interface IDI and the modular processor data module MPDM data communications interface unit DCIU A switch device that allows nonvoice data communication between a Lucent INTUITY system and a Lucent switch The DCIU is a high speed synchronous data link that communicates with the common control switch processor over a direct memory access DMA channel that reads data directly from FP memory data link A term used to describe the communications link used for data transmission from a source to a destination for example a telephone line for data transmission data service unit DSU A device used to access digital data channels DATAPHONE II 2500 DSUs are synchronous data communications equipment DCE devices used for extended local Lucent INTUITY system con nections The 2600 or 2700 series may also be used these support diagnostic testing and the DATAPHONE II Service network system data set Another term for a modem although a data set usually includes the telephone See also modem data terminal equipment DTE Standard type of data interface normally used for the endpoints in a connection
39. in Bold Continued Option Default Setting Your Setting DN SIZE 7 digits DIAGMODE normal PRIVMODE no block PRIVCHAR space RUN MODE smsi AUDIX FLOWCNTL rts cts TIMRCNTL 1 0 sec LO WATER 80 bufrs HI WATER 4 3A Translator Setup Switch Functions To change the option settings on the 3A translator use the setup switches S1 S4 on the front of the translator Figure 5 2 These switches toggle between program mode and change mode m To display each option and its setting use the switches in program mode To change the current setting and save the new setting use the switches in change mode Table 5 2 describes the function for each setup switch depending on the mode setup or change being used Table 5 2 3A Translator Setup Switch Functions Setup Switch Program Mode Change Mode S1 Displays the current option in the LED Toggles to program mode while saving the display Continue to press to display current setting and displays the current option in each option the LED display S2 Toggles to change mode Displays the current option setting in the LED display Continue to press to display each possible setting for that option S3 Displays the first current option setting For numeric settings shifts the cursor one digit to in the LED display Continue to press the right to display each current setting Continued on next page INTUITY Messaging Sol
40. in which the last call or data received is the first call or data to be processed LCD See liquid crystal display leave word calling LWC A switch feature that allows the calling party to leave a standard nonvoice message for the called party using a feature button or dial access code LED See light emitting diode LIFO See ast in first out light emitting diode LED A light on the hardware platform that shows the status of operations liquid crystal display LCD The 10 character alphanumeric display that shows the status of the system including alarms load The process of reading software from external storage such as disk and placing a copy in sys tem memory local area network LAN A network of PCs that communicate with each other and that normally share the resources of one or more servers Operation of Lucent INTuITY Message Manager requires that the INTUITY AUDIX system and the users PCs be on a LAN local AUDIX machine The Lucent INTUITY system where a user s INTUITY AUDIX mailbox is located All users on this home machine are called local users local installation A switch adjunct or peripheral device installed physically near the host switch or system See also collocated local network An INtuITy AUDIX Digital Network in which all Lucent INTUITY systems are connected to the same switch login A unique code a user must enter to gain approved access to the Lucent INTUITY system See also pa
41. normally set up translated by the system administrator or ser vice personnel administration and data acquisition package ADAP A software package that allows the system administrator to transfer system user maintenance or traffic data from an INTUITY AUDIX system to a personal computer PC ADU See asynchronous data unit alarm log A list of alarms that represent all of the active or resolved problems on a Lucent INTUITY system The alarm log is stored in a software file on disk and can be accessed either locally or remotely on a terminal connected to the system INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 2 alarms Hardware software or environmental problems that may affect system operation Alarms are classified as major minor or warning alphanumeric Consisting of alphabetic and numeric symbols or punctuation marks ALT See assemble load and test American wire gauge AWG A standard measuring gauge for nonferrous conductors AMIS See Audio Messaging Interchange Specification AMIS prefix A number added to the destination number to indicate that it is an AMIS analog networking num ber analog networking A method of transferring a message from one messaging system to another whereby the message is played back voiced during the transfer analog signal In teleprocessing usage a communications path that usually refers to a
42. of message types across a computer network LAN or WAN E mail messages may be text messages containing only ASCII files or may be complex multimedia mes sages containing embedded voice messages software files and images enabled disabled The state of a hardware device that indicates whether it is available for use by the Lucent INTUITY system Devices must be equipped before they can be enabled made active See also equipped unequipped endpoint See fax endpoint enhanced call transfer An Inturty AUDIX feature that allows compatible switches to transmit messages digitally over the BX 25 data link This feature is used for quick call transfers and requires a fully integrated digital switch Callers can only transfer to other extensions in the switch dial plan Enhanced List Application ELA An Inturty AUDIX option that facilitates message delivery to large numbers of recipients There can be up to 100 enhanced lists per system each of which can contain up to 1500 addresses enhanced serial data interface ESDI A software controlled and hardware controlled method used to store data on magnetic peripher als INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 13 equipped unequipped The state of a networking channel that indicates whether Lucent INTUITY software has recognized it Devices must be equipped before they can be enabled made active See also
43. restrictions administered for the INTUITY AUDIX system Inappropriate transfer restrictions set on the switch Work with the switch administrator to check any transfer restrictions set on the switch Dial tone is not detected and the Lucent INTUITY transfer function times out due to a mismatch in the tone parameters between the switch and the Lucent INTUITY system Calls are not disconnected upon caller hangup m The switch disconnect wink tone or silence is not recognized m The far end disconnect tone is not recognized Outcalling fails The switch dial tone is not recognized Work with the switch administrator to check the tone parameters on the switch or use the Tone Capture and Analysis window to check the switch tones Verify that matching parameters are set on the Lucent INTUITY system See information on the Dial Tone window and the Tone Capture and Analysis window in Appendix C Troubleshooting Procedures in the system installation book for your platform Contact your remote support center for further assistance if necessary Continued on next page INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 10 Integration Validation and Troubleshooting Integration Troubleshooting Page 10 15 Table 10 7 Troubleshooting Scenarios Continued Trouble Possible Reason Possible Solutions Fax outcalling m The fax cng t
44. see Table 2 1 Integration with 3A translator 5ESS switch only m Version number of the switch m Number of digits being sent by the switch 7 10 m 2B1Q encoding usage Yes No m The business customer ID BCID m The LCEN line card equipment number INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Planning for the Electrical System Page 2 6 Planning for the Electrical System The electrical system supplying power to the Lucent INTUITy system 3A translator if used and 202T modem must meet the standard electrical requirements and local building codes The circuit must be on a 20 ampere breaker and be dedicated to the Lucent INTUITY system and associated devices Outlets must be grounded in accordance with local and National Electrical Code NEC standards Ground AC units to a solid stable single point ground via the third wire of a 3 prong grounded receptacle that is free from random connections to foreign unstable ground current surges When you are connecting to an AC outlet note the following precautions Donotuse an extension cord to connect a device to an outlet Do not use an outlet connected to a wall switch or one subjected to scheduled downtimes Electrical Requirements for the 202T Modem The 202T modem requires a power outlet easily accessible to the modem This outlet shou
45. signal processor asynchronous communication A method of data transmission in which bits or characters are sent at irregular intervals and spaced by start and stop bits rather than time See also synchronous communication asynchronous data unit ADU An electronic communications device that can extend data transmission over asynchronous lines more than 50 feet in length Recommended ADUs for use with the Lucent INTUITY system include Z3A1 or Z3A4 asynchronous transmission A form of serial communications where each transmitted character is bracketed with a start bit and one or two stop bits The Lucent INTUITY system provides asynchronous EIA 232 capabilities for INTUITY AUDIX Digital Networking if required attendant console A special purpose telephone with numerous lines and features usually located at the front desk of a business or other organization The front desk attendant uses this telephone to answer and transfer calls Audio Messaging Interchange Specification AMIS An analog networking protocol that allows users to exchange messages with any messaging sys tem that also has AMIS Analog Networking capabilities Messages can be exchanged with users on Lucent INTUITY systems as well as with users on remote messaging systems made by vendors other than Lucent Technologies Audio Information Exchange AUDIX A complete messaging system accessed and operated by touch tone telephones and integrated with a switch audit A software p
46. the Motorola connection through the telco port Figure 7 5 shows the configuration for the integration when the 202T modem is connected to the multi port serial circuit card on a Lucent INTUITY MAP system INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 7 Hardware Installation for Centrex Switch Integration with the 202T Modem Connecting to the Multi Port Serial Circuit Card Page 7 5 cyinmod4 LJK 090297 1 Multi port serial circuit card 6 829 channel interface unit or equivalent 2 4 3 m 14 ft cable equalization device 3 RS232 6 25 pin DTE adapter 7 Demarcation point 4 202T modem 8 3002 data circuit 5 M8kK or M13F cable connector 9 Switch Figure 7 5 Connecting from the Multi Port Serial Circuit Card on the Lucent INTUITY System to the Switch Installing the Hardware gt NOTE Before installing the integration hardware set the switch options on the 202T modem See Chapter 6 Setting the 202T Modem Use this procedure to configure the hardware for a Centrex switch integration when connecting to the multi port serial circuit card on the Lucent INTUITY system Figure 7 5 1 Attach one end of the 4 3 m 14 ft modular 6 wire cable into the connector being used on the multi port serial circuit card on the Lucent INTUITY system gt NOTE The port used must correspond with the port indicated in the S
47. the voice system when it is absolutely necessary All calls in progress will be disconnected Users calling the AUDIX system will hear a fast busy signal Callers sent to AUDIX coverage will hear ringing with no answer Use this procedure to stop and restart the voice system 1 Start at the Lucent INTUITY Main menu Figure 9 1 and select gt Customer Services Administration gt System Management gt System Control gt Stop Voice System gt NOTE Be sure to select Stop Voice System Do not select Shutdown Voice System The system displays the Wait Time window Figure 9 8 Wait Time Seconds Hi Figure 9 8 Wait Time Window 2 Enter a time between 60 and 600 seconds as the time to wait for calls in progress 3 Press SAVE The system displays the following message INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Stopping and Starting the Voice System Page 9 23 The voice System has stopped Press ENTER to continue gt NOTE The system waits until all calls in progress disconnect before stopping the voice system 4 Press ENTER The system displays the System Control menu Figure 9 9 System Control Shutdown System Start Voice System Stop Voice System Figure 9 9 System Control Menu 5 Select gt Start Voice System The system d
48. this procedure to set the parameters used for serial communication between the Lucent INTUITY system and the switch gt NOTE The serial communication parameters on the switch side and on the Lucent INTUITY system side must match 1 Start at the Lucent INTUITY Main menu Figure 9 1 and select gt Switch Interface Administration gt Call Data Interface gt Switch Link Administration gt Serial Interface The system displays the Serial Interface window Figure 9 3 with defaults for your integration If the parameters have been previously administered the system displays the current values instead Serial Interface SESS Integration Data Bits Baud Rate Stop Bit s J Parity O E N Start Bit s J Flow Control Y N Serial Ports Figure 9 3 Serial Interface Window 2 Enter the number of data bits in the Data Bits field see Table 9 3 3 Enter the baud rate inthe Baud Rate field see Table 9 3 4 Enter the number of stop bits in the Stop Bit s field see Table 9 3 INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Setting the Serial Interface Parameters Page 9 9 5 Enter the parity type inthe Parity O E N field see Table 9 3 6 Enter the number of start bits inthe Start bit s field See Table 9 3 7 Enter Y or N as appropriate to enable or disabl
49. transmitted to a recipient s incoming mailbox demand testing Testing performed on request usually by service personnel diagnostic testing A program run for testing and determining faults in the system dial ahead dial through The act of interrupting or preceding INTUITY AUDIX system announcements by typing buffering touch tone commands in the order the system would normally prompt for them dial string A series of numbers used to initiate a call to a remote AMIS machine A dial string tells the switch what type of call is coming local or long distance and gives the switch time to obtain an outgoing port if applicable dialed number identification service DNIS_SVC An available channel service assignment on the Lucent INTUITY system Assigning this service to a channel permits the Lucent INTUITY system to interpret information from the switch and operate the appropriate application for the incoming telephone call DID See direct inward dialing INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 11 digital communications protocol DCP A 64 Kbps digital data transmission code with a 160 Kbps bipolar bit stream divided into two infor mation l channels and one signaling S channel digital networking A method of transferring messages between messaging systems in a digital format See also INTU ITY AUDIX Digital Networking digital signal process
50. users who have reached the system through the call answer feature to access their own mailboxes by entering the Restart command This feature is especially useful for long distance calls or for users who want to access the Lucent INTUITY system when all the ports are busy 2 The reinitialization of certain software for example restarting the messaging system D restore The process of recovering lost or damaged files by retrieving them from available back up tapes floppy diskette or another disk device INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 26 retention time The amount of time messages are saved on disk before being automatically deleted from a user s mailbox reusable upgrade kit RUK A package shipped to the customer s site prior to an upgrade that contains materials the techni cian needs to complete the installation This package includes an A B switch box a keyboard a 25 foot coaxial cable two T adapters and terminations to a LAN circuit card It remains the prop erty of Lucent once the installation is finished right to use RTU fee A charge to the customer to access certain functions or capacities that are otherwise restricted for example additional voice or networking ports or hours of speech storage Lucent Technologies personnel can update RTU parameters either at the customer s site or remotely via a modem
51. whether the 3A translator or the 202T modem is used a The voice messaging station lines must be assigned to a message service center MSC MLHG The hunt group must use uniform call distribution UCD and be associated with a Deluxe MSS group There may be 2 to 64 lines in the group gt NOTE The Lucent INTUITY system can support a configuration with up to64 different MLHGs The voice ports must be configured to allow calls to originate from INTUITY AUDIX ports This is required for outcalling functions such as fax and audio interchange interface specification AMIS Queuing including optional music or recorded announcements can be assigned to the hunt group if desired Optional Some voice messaging ports can be assigned toa separate hunt group on the switch to support the INTUITyY AUDIX automated attendant feature for example if heavy automated attendant use is expected Outside callers can then be directed to the automated attendant MLHG while INTuITY AUDIX system users can dial directly into the main MLHG lf desired other voice messaging ports can be set aside on the switch to support the INTUITY AUDIX outcalling feature By default outcalling occurs on channel group 2 on the Lucent INTUITY system Through administration of the Voice Equipment window outcalling can be made to occur on the highest numbered ports such as ports 59 to 63 by assigning them to another channel group These ports can be admi
52. 0 Integration Validation and Troubleshooting For Connectivity and Pinout Information For pinout and connectivity information in addition to that provided in this book in Chapter 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator and Chapter 7 Hardware Installation for Centrex Switch Integration with the 202T Modem see Appendix E Cable Connectivity in the System Installation book for your platform To Locate Specific Topics This book includes an alphabetical index at the end INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 About This Book Conventions Used in This Book Page xi Conventions Used in This Book This section describes the conventions used in this book Terminology The word type means to press the key or sequence of keys specified ey 3 For example an instruction to type the letter y is shown as Type y to continue The word enter means to type a value and then press the ENTER key For example an instruction to type the letter y and press is shown as Enter y to continue The word select means to move the cursor to the desired menu item and then press ENTER For example an instruction to move the cursor to the start test option on the Network Loop Around Test screen and then press is shown as Select Start Test The words subsc
53. 0 verifying 10 9 checklist for Centrex switch integration 1 6 connection 202T modem to multi port serial circuit card 7 4 to 7 6 to Motorola 202T modem telco port 7 7 country parameters setting 9 5 customer supplied modem hardware installation 8 2 to 8 4 cut to service 2 16 3 5 3 15 Issue 1 October 1997 Page IN 3 D data bits setting on Lucent Intuity system 9 8 data communication equipment pinouts 8 3 data terminal equipment pinouts 8 3 DCE see data communication equipment D channels 3 2 deluxe MSS 3 3 3 5 demarcation points 1 4 for 5ESS switch integration with 3A translator 4 7 4 9 4 11 for Centrex switch integration with 202T modem 7 5 Device Assignment window 2 17 9 1 9 11 Dial Plan Translation window 2 19 dial plan translations setting on Lucent Intuity system 9 16 Dial Plan Translations window 9 1 dial tone for disconnects 10 14 not detected 10 14 Dial Tone window 10 14 direct connection distance requirements for DMS 100 SL 100 switch integration 8 1 hardware installation 8 1 to 8 2 distance requirements Centrex switch integration with 202T modem 7 2 for 202T modems 6 1 for 5ESS switch integration with 202T modem 1 3 for 5ESS switch integration with 3A translator 1 3 for Centrex switch integration with customer supplied modem 1 4 for direct connection in DMS 100 SL 100 integrations 8 1 for DMS 100 SL 100 switch integration with direct connection 1 3 for NT1L 230
54. 220 or NT1L 230 network terminator unit 13 5ESS switch 7 Power supply 14 Distance gt 1 km 0 62 mi NOTE If the customer provides the NT1U 200 or NT1L 230 network terminator unit the demarcation point is the D8W cable from the back of the 3A translator2 Figure 4 9 3A Translator Connected to a Multi Port Serial Circuit Card More Than 1 km 0 62 mi from the 5ESS Switch with NT1U 200 or NT1L 230 Network Terminator Unit Installing the Hardware Use this procedure to connect the hardware for the 5ESS integration when the 3A translator is connecting to the multi port serial circuit card and is more than 1 km 0 62 mi from the switch Figure 4 9 1 On the Lucent INTUITY system connect one end of the 4 3 m 14 ft modular 6 wire cable into the port being used on the multi port serial circuit card gt NOTE The port used must correspond with the port indicated in the Serial Port field on the Serial Interface window See Setting the Serial Interface Parameters in Chapter 9 Lucent Intuity Administration for Centrex Switch Integration for information about this window INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Connecting to the Multi Port Serial Circuit Card Page 4 13 2 Connect the other end of the4 3 m 14 ft modular cable into the RS 232 DCE 6 25 pin adapter 3 Inth
55. 4 6 The following wiring information Figure 4 7 may be needed to complete the connection 4 Wire Circuit from CO D8W Modular Cable 1 W BL white blue pair 4 W BL white blue pair 2 5 3 W GN white green 3 W GN white green 4 pair 6 pair Figure 4 7 Wiring Configuration for Connecting the 3A Translator For information about CO requirements for interfacing with the switch see Chapter 3 Centrex Switch Requirements and Administration Distance of More Than 1 km 0 62 mi with NT1U 220 or NT1L 230 Network Terminator Unit The following hardware is required when the 3A translator is connecting to the multi port serial circuit card and is more than 1 km 0 62 mi from the 5ESS switch Figure 4 8 Multi port serial circuit card installed in any MAP a 4 3 m 14 ft modular 6 wire cable D6AP provided with the multi port serial circuit card a RS 232 6 25 pin terminal printer adapter DCE 3A SMSI translator m 60 Hz 120 VAC power supply transformer provided with the 3A translator Two D8W modular cables D6 modular cable Network terminator unit NT1U 220 or NT1L 230 INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Connecting to the Multi Port Serial Circuit Card Page 4 9 Power supply for NT1U 220 or NT1L 230 network terminator unit 400
56. 55 8988 Technical Assistance The following resources are available for technical assistance with Centrex switch integration m Within the United States Call 1 800 242 2121 extension 85474 a Within Canada For all systems call 1 800 242 1234 a Within any other country For all systems call your local distributor How to Comment on This Book We are interested in your suggestions for improving this book Please complete and return the reader comment card located behind the title page If the reader comment card has been removed send your comments to Lucent Technologies Product Documentation Room 22 2H15 11900 North Pecos Street Denver Colorado 80234 2703 US You may also fax your comments to the attention of the Lucent INTUITY writing team at 303 538 1741 Please mention the name and order number of this book INTUITY Messaging Solutions Release 4 Centrex Switch Integration 585 310 253 INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 1 Overview of Centrex Switch Integration Overview Page 1 1 Overview of Centrex Switch Integration Overview Switch integration refers to the sharing of information between a voice messaging system and a switch to provide a seamless interface to callers and system users A fully integrated voice messaging system answers each incoming telephone call with information taken directly from the switch Purpose
57. 9 6 4 Enter the switch prefix in the Switch Prefix field see Table 9 6 5 Enter the switch start extension inthe Switch Start Ext field see Table 9 6 6 Enter the switch end extension in the Switch End Ext field see Table 9 6 7 Enter the INTUITY prefix in the INTUITY Prefix field see Table 9 6 8 Enter the switch number in the Switch Number field see Table 9 6 9 Enteryorninthe Remote Y N field see Table 9 6 10 Repeat Steps 4 through 9 for any remaining translations 11 Press F3 SAVE The system displays the following message You need to restart the Voice System to make these changes active INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Setting the Dial Plan Translations Page 9 18 12 Press 1 ACKNOWLG MESSAGE 13 Press 6 CANCEL four times to return to the Lucent INTUITY Main menu Figure 9 1 Table 9 6 Dial Plan Translation Window Field Descriptions Field Description Values lt switch gt Displays the switch selected on the Switch Display only Integration Selection window Figure 9 2 INTUITY Specifies the number of digits used in the 3 to 10 integers en Lucent INTUITY mailbox Must be the same as the number senge of digits administered for the switch prefix combined with the number of digits for the start or
58. A m NXX m DEFGDIGS DN_SEL DN selector FEAT FEAT FEATURE Feature UCD UCD UCDGRP The UCD group name Use the name set for the UCDNAME field in the UCDGRP table DNTYPE _ Directory number type Set this value to PRIM if the directory number is the primary UCD DN for the UCD group TOLLPRIO The priority of toll calls terminating on Normally set to 0 zero the primary UCD directory number Enabling MWI For the subscriber extensions that will receive voice mail messages on the Lucent INTUITY system the MWI message waiting indicators must be enabled This is done by enabling either MWT message waiting tone or MWL message waiting lamp The subscriber extensions must be configured o define the Call Forward Busy number as the lead UCD number and the Call Forward No Answer number to the UCD INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 3 Centrex Switch Requirements and Administration Nortel DMS 100 and SL 100 Switches Page 3 15 Setting Up Test Telephones Two telephones must be set up for testing the Lucent INTUITY system These telephones must be connected through the switch and should match the majority of telephones that the customer will use on the system If the MWI will be a flashing light the test telephones must also be equipped with a flashing light If the MWI is a stutter tone the test telephones must be able to give stutter notification For the system
59. A Lucent INTUITY user who has been assigned the ability to access the INTUITY AUDIX Voice Mes saging system surge A sudden rise and fall of voltage in an electrical circuit INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 28 surge protector A device that plugs into the telephone system and the commercial AC power outlet to protect the telephone system from damaging high voltage surges SW Switch integration application identifier See application identifier switch An automatic telephone exchange that allows the transmission of calls to and from the public tele phone network See also private branch exchange PBX switched access A connection made from one endpoint to another through switch port cards This allows the end point such as a terminal to be used for several applications switch hook The device at the top of most telephones that is depressed when the handset is resting in the cra dle that is when the telephone is on hook This device is raised when the handset is picked up that is when the telephone is off hook switch hook flash A signaling technique in which the signal is originated by momentarily depressing the switch hook switch integration Sharing of information between a messaging system and a switch to provide a seamless interface to callers and system users A fully integrated INTUITY AUDIX system for example answers each
60. Although the correct country and switch for your integration should be set at the factory you must verify that the settings are correct You may have already done so when you completed the procedures in the installation book specific to your platform before being directed to this book gt NOTE This procedure is also used by your remote support organization in certain circumstances when it is necessary to override the system defaults by selecting OTHER as the switch type see Table 9 2 1 Start at the Lucent INTUITY Main menu Figure 9 1 and select gt Switch Interface Administration gt Switch Selection The system displays the Switch Selection window with the factory settings or if the settings have been previously administered with the current selections Figure 9 2 Switch Selection Country Switch Figure 9 2 Switch Selection Window 2 Itis recommended that you make a printout of the system s current parameters in case your remote support organization needs them in the future for troubleshooting Do you want a printout at this time INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Setting the Country and Switch Page 9 6 a If no continue with Step 3 m If yes press F PRINT and then skip to Step 9 The system prints the current settings for the following windows in
61. B2 adapter m 103A or 104A connecting block or equivalent In addition a standard electrical outlet must be within 1 8 m 6 ft of the 3A translator Uninterruptible 60 Hz 120 VAC power is recommended gt NOTE An NT1U 220 or NT1L 230 network terminator unit is required if the U card on the 5ESS switch uses 2B1Q encoding 5ESS switch version 6 or later Otherwise use an NT1U 200 or NT1L 230 network terminator unit The CO central office may provide the unit or the customer may be required to obtain it depending on the local operating company procedures The demarcation point is adjusted accordingly Figure 4 8 cyin3at7 LJK 082897 l Multi port serial circuit card 8 Demarcation point 2 4 3 m 14 ft modular cable D6AP 9 D6 modular cable 2 wire circuit 3 RS 232 6 25 pin adapter 10 Z400F adapter 4 3A SMSI translator 11 103A or 104A connecting block or equivalent 5 D8W modular cable 12 2 wire circuit 6 NT1U 200 or NT1L 230 network terminator unit 13 5ESS switch 7 Power supply 14 Distance gt 1 km 0 62 mi NOTE If the customer provides the NT1U 200 or NT1L 230 network terminator unit the demarcation point is the D8W cable from the back of the 3A translator Figure 4 8 3A Translator Connected to a Multi Port Serial Circuit Card More Than 1 km 0 62 mi from the 5ESS Switch with NT1U 220 or NT1L 230 Network Terminator Unit INTUITY Messaging Solutions Release 4 Issue 1 Inte
62. Centrex Switches 585 310 253 October 1997 7 Hardware Installation for Centrex Switch Integration with the 202T Modem Hardware Page 7 3 ON 3 16 AMP S B POWER 250 VAC 115 VAC DTE 60 HZ OEEO are OQ TELCO moin202b KLC 022897 Figure 7 2 Motorola 202T Modem Back View AT amp T 202T Dataphone Figure 7 3 shows the front and Figure 7 4 shows the back of the AT amp T 202T Dataphone modem h2in2tfr RPY 071897 1 Status lights 2 Test switches Figure 7 3 AT amp T 202T Dataphone Modem Front View INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 7 Hardware Installation for Centrex Switch Integration with the 202T Modem Connecting to the Multi Port Serial Circuit Card Page 7 4 h2in2tbk RPY 071897 i To the Lucent system 2 Power supply cord 3 To the switch Figure 7 4 AT amp T Dataphone 202T Modem Back View Connecting to the Multi Port Serial Circuit Card Use this configuration only if the distance between the Lucent INTUITY system and the switch is greater than15 3 m 50 ft Hardware Required Use the following hardware Multi port serial circuit card installed in the MAP a 4 3 m 14 ft modular 6 wire cable D6AP provided with multi port serial circuit card m RS 232 6 25 pin terminal printer adapter DTE 202T modem M8K or M13F cable connector for integrations using an AT amp T 202T modem not needed for
63. Dial Plan Translations 9 1 aa Dial Tone 10 14 Hunt Group Translation Hunt Group Translations MWI Parameters 9 1 permissions for 9 3 9 23 Serial Interface a6 9 1 9 8 Switch Integration Log 10 Switch Selection 9 1 9 5 System Monitor Voice Channels 10 8 Tone Capture and Analysis 10 14 Voice Equipment 2 12 Wait Time 9 22 worksheets for channel mapping and MDN test 2 13 for extension numbers for acceptance testing 2 15 for Lucent Intuity administration windows 2 1 for obtaining central office information 2 5 for providing central office requirements 2 3 WTR logs 10 7 ar 1 9 11 18 9 20 i 2 11 2 9 1
64. IP Log Entries Serial SWINDIP entries contain the following data Table 10 4 Table 10 4 Serial SWINDIP Parsed Translated Field Descriptions Field Description Parsed and Translated Indicates the data stream sent from the switch after parsing or translation respectively lt Call type gt Identifies the call as m DIR_INT direct internal m DIR_EXT direct external m NA_INT no answer internal This category includes call forward all calls m NA _EXT no answer external m BUSY_INT busy internal m BUSY EXT busy external For DIR_INT NA_INT and BUSY_INT calls both the CLI and CP are shown For DIR_EXT NA_EXT and BUSY_EXT calls only the CP is shown CHANNEL lt number gt The Lucent INTUITY channel number for the call CHANEXT The Lucent INTUITY extension number for the call gt NOTE Either one of these fields may be displayed depending on the switch If the CHANNEL lt number gt is not displayed its default value is 1 Channel to extension mapping is done on the Voice Equipment window as part of voice system administration Continued on next page INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 10 Integration Validation and Troubleshooting Integration Validation Page 10 7 Table 10 4 Serial SWINDIP Parsed Translated Field Descriptions Continued Field Description
65. ITY Window Requesting Information INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 About This Book Conventions Used in This Book Page xiii euory Active arms W Logins 2N hange machine Page 1 of 1 MACHINE PROFILE Machine Name local Type local Location local Voiced Name n Extension Length Voice ID 0 Default Community 1_ ADDRESS RANGES Prefix Start Ext End Ext Warnings 0000 9999 SBwoONnouwrwn al command change machine J Figure 3 Example of a Lucent INTUITY Screen Switch Interface Administration Call Data Interface Administration Switch Selection Telephony Interface Administration Figure 4 Example of a Lucent INTUITY Menu INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 About This Book Conventions Used in This Book Page xiv Keyboard and Telephone Keypad Representations Keys that you press on your terminal or PC keyboard are represented as rounded boxes For example an instruction to press the Enter key is shown as Press ENTER Two keys that you press at the same time on your terminal or PC keyboard that is you hold down the first key while pressing the second key are represented as a series inside a rounded box For example an instruction to press and hold while typing the letter d is shown as Press ALT D A combi
66. Lucent Technologies Bell Labs Innovations INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 Comcode 108099607 Issue 1 October 1997 Copyright 1997 Lucent Technologies All Rights Reserved Printed in U S A Notice Every effort was made to ensure that the information in this book was com plete and accurate at the time of printing However information is subject to change Your Responsibility for Your System s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example persons other than your company s employees agents subcontractors or persons working on your company s behalf Note that there may be a risk of toll fraud associated with your tele communications system and if toll fraud occurs it can result in substantial additional charges for your telecommunications services You and your system manager are responsible for the security of your sys tem such as programming and configuring your equipment to prevent unau thorized use The system manager is also responsible for reading all installation instruction and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk Lucent Tech nologies does not warrant that this product is immune from or will prevent unauthorized use of common carrie
67. Normally the Lucent INTUITY system most terminals and the switch data link are DTE devices DBP See data base processor INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 10 DCE See data communications equipment DCIU See data communications interface unit DCP See digital communications protocol DCS See distributed communications system debug See troubleshooting dedicated line A communications path that does not go through a switch A dedicated hard wired path can be formed with directly connected cables MPDMs DSUs or other devices can also be used to extend the distance that signals can travel directly through the building wiring default A value that is automatically supplied by the system if no other value is specified default community A group of telephone users administered with restrictions to prevent them from sending messages to or receiving messages from other communities If a system is administered to use communities the default community is comprised of all the AUDIX users defined on that system default print number The user administered extension to which autoprinted faxes are redirected upon their receipt into the user s mailbox This default print destination is also provided as a print option when the user is manually retrieving and printing faxes from the mailbox delivered message A message that has been successfully
68. Page 3 9 Table 3 1 TERMDEV Table Definitions for the NT1X67 Circuit Card Field Description Values TERMDES The SMDI link device name 1 8 characters IOCNO The I O input output controller number CKTNO The I O controller number to which the link is assigned as outgoing and incoming dateline TERMTYPE Terminal type SMDI BAUDRT Baud rate of the terminal device Set the appropriate baud rate m 1200 m 2400 for direct connection configurations only or configurations with a customer supplied modem GUARINTYP Interface type If a modem is used set this value to EIA EQPEC Product engineering code of the circuit card Example 1X67FA PRTY Parity of the terminal device m e even m o odd m n none Normally this value is set to n none MODEM Type of modem NONE COMCLASS Command classes for the link ALL INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 3 Centrex Switch Requirements and Administration Nortel DMS 100 and SL 100 Switches Issue 1 October 1997 Page 3 10 Table 3 2 MPC Table Definitions for the NT1X89 Circuit Card Field Description Values MPCNO_ The MPC number used for the SMDI link Range 0 255 The value used here must also be used in the MPCNO field in the MPCLINK table MPCIOC The shelf number of the MPC I O controller SMDI link Range 0 12 IOCCCT The IOC circuit number To derive th
69. TN to it Leave configured on the INTUITY system the corresponding Message Desk Your system may have fewer than the Number and Logical Terminal maximum number of channels Number fields blank essage Desk umber Specifies the MDN being mapped to Maximum of 3 digits range 1 999 the specified INTUITY channel Logical Specifies the LTN being mapped to 4 digits Each MDN LTN can be Terminal the specified Lucent INTUITY channel mapped to only one channel Number Example The following example illustrates a simple scenario where six Lucent INTUITY system ports are used and the switch is configured to have two MDNs The switch passes Call information based on the MDN and the LTN This must be interpreted as call information for a particular Lucent INTUITY port as follows INTUITY Message Logical INTUITY Message Logical Channel Desk Number Terminal Number Channel Desk Number Terminal Number 0 000 001 1 000 002 2 001 003 3 002 004 4 003 005 5 003 006 INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Stopping and Starting the Voice System Page 9 22 Stopping and Starting the Voice System To execute any changes you have made to the switch integration administration windows in the procedures in this chapter you must stop and then restart the voice system A CAUTION Only stop
70. UITY Main menu INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 10 Integration Validation and Troubleshooting Integration Validation Page 10 9 Verifying the Channel Mapping To test the channel mapping you must display the system monitor and call each channel Use the worksheet for channel mapping and MDN message desk number test for the list of numbers to call Table 2 3 in Chapter 2 Planning for Centrex Switch Integration Use this procedure to test the channel mapping 1 Access the System Monitor Voice Channels window For the procedure to do so see Viewing the System Monitor above 2 Verify that all the purchased and activated voice channels are on hook at the start of the testing 3 Press f8 CHG KEYS 4 Press 1 CHG RATE The system displays the Change Refresh Rate window 5 Enter 1 to change the refresh rate to every 1 second 6 Press f3 SAVE 7 Call each phone number on the worksheet and verify that the correct channel answers by viewing the system monitor When the system answers the system monitor changes the service status for the channel from On Hook to Talking If any of the channels fails to answer when the extension is dialed and the system lists the channel as INSERV the channel is probably improperly mapped on the Lucent INTUITY system or the switch is not processing the call correctly Verifying the MDN Mapp
71. age and a fax message into one unit which INTuITY AUDIX then handles as a single message configuration The particular combination of hardware and software components selected for a system including external connections internal options and peripheral equipment controller circuit card A circuit card used on a computer system that controls its basic functionality and makes the sys tem operational These cards are used to control magnetic peripherals video monitors and basic system communications COS See class of service coverage path The sequence of alternate destinations to which a call to a user on a Lucent INTUITY system is auto matically sent when it is not answered by the user This sequence is set up on the switch normally with the Lucent INTUITy system as the last or only destination INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 9 CPU See central processing unit cross connect Distribution system equipment used to terminate and administer communication circuits cross connection The connection of one wire to another usually by anchoring each wire to a connecting block and then placing a third wire between them so that an electrical connection is made CSI See called subscriber information CTS See clear to send D DAC See dial access code database A structured set of files records or tables Also a collection of
72. arity O E N Parity is used for detection of errors in i transmitted data w G OT OVON pally m nfor no parity The default value of E should normally be used Continued on next page INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 9 Lucent INTUITY Administration for Centrex Switch Integration Setting the MWI Device Assignments Issue 1 October 1997 Page 9 10 Table 9 3 Serial Interface Window Field Descriptions Continued Field Description Values Flow Specifies whether flow control is enabled or m y to enable Control disabled for all the serial ports Flow control is a a nto disable Y N handshaking process whereby transmission is regulated so that receive buffers on peripheral The default value of N should devices do not overflow be used Serial Specifies the device IDs of the serial ports on the Device IDs for the multi port Ports multi port serial circuit card used for integration serial circuit card are in the Only one serial port can be specified on each line It is recommended that you use the lowest port s available depending on your configuration format dev ttysax where xis a letter a through h representing a port on the card from right to left Example dev ttysaa Setting the MWI Device Assignments Use this procedure to assign the devices on which the system performs MWI message waiting indicator upd
73. ase 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Setting the Country and Switch Page 9 7 Table 9 2 Field 8 Press F1 ACKNOWLG MESSAGE 9 Press F5 CANCEL twice to return to the Lucent INTUITY Main menu Figure 9 1 Switch Selection Window Field Descriptions Description Country Specifies the country for which the system sets country specific default parameters The selectable countries depend on the switch integration software package loaded on your system Normally the country is set at the factory for your integration m Ifthe platform software is loaded but switch integration software is not loaded this field defaults to OTHER m When a switch integration package is installed any of the countries configured in that package or OTHER can be selected Press CHOICES to see a list of choices m Only the remote maintenance login can select OTHER The system provides this choice so integrations can be done in countries not in the list of choices or in certain unusual circumstances When OTHER is selected the system removes certain internal restrictions but you cannot select a switch in the Switch field If OTHER is selected in this field and should not be ensure that the appropriate switch integration software is installed on your system See Verifying Installed Software in Chapter 5 Administering Passwords and
74. ates For the Lucent 5ESS switch only this procedure also lets you enable heartbeat processing that is a link test that periodically checks the status of the serial link To do the test the system periodically tries to perform an MWI update on an invalid user extension number 1 Start at the Lucent INTUITY Main menu Figure 9 1 and select gt Switch Interface Administration gt Call Data Interface gt MWI Administration gt Device Assignment The system displays the first of two screens of the Device Assignment window Figure 9 4 If the parameters have been previously administered the system displays the current values instead To access the second screen press F5 NEXT PAGE To return to the first screen press F4 PREV PAGE INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Setting the MWI Device Assignments Page 9 11 Device Assignment Screen 1 of 2 DMS100 Integration Link Test Y N JJ Link Test Interval Mf Seconds Switch Device Link Test Number ID Number a deu ttysa 0 Figure 9 4 Device Assignment Window 1 2 3 4 5 6 7 8 9 1 2 Enter y or n as appropriate inthe Link Test Y N field see Table 9 4 3 Did you enter Yinthe Link Test Y N field a If yes do the following a Enter the number of seconds for the link test interval in t
75. ation Lucent Technolo gies Columbus OH K RECYCLED PAPER INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 Contents Contents Contents About This Book Purpose Intended Audiences Release History How to Use This Book For Complete Installation Instructions For an Integration Checklist For Troubleshooting Information For Connectivity and Pinout Information To Locate Specific Topics Conventions Used in This Book Terminology Keyboard and Telephone Keypad Representations Screen Displays Data Entry Conventions Safety and Security Alert Labels Trademarks and Service Marks m Related Resources Documentation Training Technical Assistance Howto Comment on This Book 1 Overview of Centrex Switch Integration Overview Purpose Method of Integration Lucent 5ESS Switch Integration Standard Configurations Nortel DMS 100 and SL 100 Switch Integration Standard Configurations Other Configurations Demarcation Points Issue 1 October 1997 Page iii INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Contents Page iv a Joint Acceptance Testing 19 a Features and Func
76. ber 1997 About This Book Conventions Used in This Book Page xv Start at the Lucent INTUITY Main menu and select gt Switch Interface Administration gt Switch Selection In this example you first access the Switch Interface Administration menu From that menu you select the Switch Selection window m Windows and screens shown in this book are examples only The ones you see on your system will be similar but not exactly the same Data Entry Conventions Commands and text you type in or enter appear in bold type as in the following examples Example 1 Enter change switch time zone at the enter command prompt Example 2 Enter Y inthe Remote Y N field Command variables are shown in bold italic type when they are part of what you must type in and regular italic type when they are not for example Enter ch ma machine_name where machine_name is the name of the call delivery machine you just created Safety and Security Alert Labels The Lucent INTUITY document set uses the following symbols to call your attention to potential problems that could cause personal injury damage to equipment loss of data service interruptions or breaches of toll fraud security A CAUTION Indicates the presence of a hazard that if not avoided can or will cause minor personal injury or property damage including loss of data Ay WARNING Indicates the presence of a hazard that if not avoided can cause death or severe per
77. call classification analysis CCA A process that enables application designers to use information available within the system to classify the disposition of originated and transferred calls call coverage A switch feature that defines a preselected path for calls to follow if the first or second coverage points are not answered The Lucent INTUITY system can be placed at the end of a coverage path to handle redirected calls through call coverage send all calls go to cover etc call data handler process CDH A software process that accumulates generic call statistics and application events call detail recording CDR A switch feature that uses software and hardware to record call data See also call detail recording utility call detail recording utility CDRU Applications software that collects stores optionally filters and outputs call detail records for direct or polled output to peripheral devices See also call detail recording call delivery See message delivery call distribution group The set of analog port cards on the switch that connects switch users to the Lucent INTUITY system by distributing new calls to idle ports This group or split is called automatic call distribution ACD on System 85 Generic 2 and Generic 3 and uniform call distribution UCD on System 75 Generic 1 and Generic 3 See also automatic call distribution and uniform call distribution call management system CMS An inbound call distributi
78. cation from the host switch or system remote maintenance The ability of Lucent personnel to interact with a remote computer through a telephone line or LAN connection to perform diagnostics and some system repairs See also remote service center remote network A network in which the systems are integrated with more than one switch remote service center A Lucent or Lucent certified organization that provides remote support to Lucent INTUITY custom ers Depending upon the terms of the maintenance contract your remote service center may be notified of all major and minor alarms and have the ability to remotely log in to your system and remedy problems See also remote maintenance remote terminal A terminal connected to a computer over a telephone line remote users INTUITY AUDIX users whose mailboxes reside on a remote INTUITY AUDIX Digital Networking machine REN See ringer equivalence number reply loop escape An Intulty AUDIX feature that allows a user the option of continuing to respond to a message after trying to reply to a nonuser message reply to sender An InTUITY AUDIX feature that allows users to immediately place a call to the originator of an incom ing message if that person is in the switch s dial plan request to send RTS One of the control signals on an EIA 232 connector that places the modem in the originate mode so that it can begin to send restart 1 A Lucent INTuITy feature that allows INTUITY AUDIX
79. ccording to its default options Os See operating system OSI See open systems interconnection outcalling A Lucent INTuITy system feature that allows the system to dial users numbers to inform them they have new messages outgoing mailbox A storage area on the Lucent INTUITY system where users can keep copies of messages for future reference or action P parallel transmission The transmission of several bits of data at the same time over different wires Parallel transmission of data is usually faster than serial transmission password 1 A word or character string recognized automatically by the Lucent INTUITy system that allows a user access to his her mailbox or a system administrator access to the system data base 2 An alphanumeric string assigned to local and remote networked machines to identify the machines or the network See also login password aging An Intulty AUDIX feature that allows administrators to set a length of time after which a user s AUDIX password or the administrator s system password expires The user or administrator must then change the password INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 23 PBX See private branch exchange PC See power converter PDM processor data module See modular processor data module MPDM peripheral device Equipment such as a printer or terminal that is external to the Luce
80. ce out of service a Day night service change initiated by the switch High speed digital networking The Call Request Retrieval access code feature is supported In addition to the standard procedure for retrieving mailbox messages INTUITY AUDIX subscribers using a DMS 100 or SL 100 integration can use this feature Some Call Request Retrieval interactions are listed below INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 1 Overview of Centrex Switch Integration Centrex Switch Integration Checklist Page 1 6 Call Request Activate CRA When a switch user with Call Forwarding active requests CRA through a feature button or access code the switch places a please call message in the Call Request Retrieval queue The message might be from the INTUITY AUDIX system if the system has new messages or from another switch user if another user places the CRA call Call Request Retrieve CRR When an entry is placed in the CRR queue the system users message waiting indicator MWI is activated To retrieve the message the user dials an access code and the switch places a call to the first entry in the queue This is either the INTUITY AUDIX system or another switch user depending on the origination of the entry Multiple INTUITY AUDIX system messages create only one please call request for the INTUITY AUDIX system in the queue When the last CRR queue is accessed the user
81. ches 585 310 253 October 1997 1 Overview of Centrex Switch Integration Method of Integration Page 1 3 Distance Requirements The configuration for the integration with a 3A translator depends on the distance between the switch and the 3A translator If the distance is greater than 1 km 0 62 miles a NT1U 220 or NT1L 230 network terminator unit must be used with the 3A translator In an upgrade of the Lucent INTUITY software with existing software the NT1U 200 network terminator unit which is an older version can be used gt NOTE At distances of 9 7 km 6 mi or more the 3A translator cannot be used A modem must be used instead Integration with the 202T Modem A 5ESS integration may also use a 202T modem for integration and connect into a 3002 data circuit See Nortel DMS 100 and SL 100 Switch Integration Standard Configurations below for information on the 202T modem Distance Requirements At distances of 9 7 km 6 mi or more a modem must be used This constraint is based on requirements for the 3002 data circuit Nortel DMS 100 and SL 100 Switch Integration Standard Configurations The INTUITY system interfaces with the DMS 100 or SL 100 switch using the simplified message desk interface SMDI over an RS 232 link The SMDI interface is a Bellcore standard equivalent of the SMSI interface used for 5ESS integration The SMDI link transfers call information such as called party and calling party to the
82. commended for the 5ESS switch Link Test gt NOTE One or more integers specifying the een This field is not used for the Nortel numberof seconds iseConde ys DMS 100 and SL 100 switches For NOTE the Lucent SESS switch use this field The default value provided only if the link test is enabled in the inthe software for each Link Test Y N field switch type is normally Specifies the heartbeat interval in seconds appropriate Switch Number that uniquely identifies the switch in Maximum of 3 digits range 1 999 Number the Lucent INTUITY system and is used to address it The switch number here must match the switch number assigned for system users in the INTUITY AUDIX system Device ID Name s of the port s on the multi port serial circuit card to be used for MWI updates This name must also be specified in the Serial Ports field on the Serial Interface window see Setting the Serial Interface Parameters above Only one device ID can be specified on each line It is recommended that you use the lowest port s available on the multi port serial circuit card Device IDs for this card are in the format dev ttysax where xis a letter a through h representing a port on the card from right to left Example dev ttysaa Continued on next page INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for C
83. ct application to start for the call In this example that would be the Lodging application There must be two numbers administered in a coresident system a start hunt number for one application and a phantom number for the coresident application A caution All phantom numbers must be assigned to switch 0 in the INTUITY AUDIX database If switch 0 is not used for these extensions which do not have real stations the system will try to turn message waiting indicators MWIls on and off and continually fail This condition can seriously impede system performance Hunt Groups Multiple hunt groups containing channels with dedicated usage groups are typically configured for the purposes of traffic management This feature enables a set of channels to always be reserved for a specific application only These channels are always available for that application regardless of other traffic demands on the system For example separate hunt groups may be administered on a system for INTUITY AUDIX message retrieval and the Lucent INTUITY Lodging application The number of hunt groups that can be administered depends on the channel capacity of the Lucent INTUITY system A separate hunt group can be administered for each channel MDN and Channel Mapping The multiple hunt group feature allows the Lucent INTUITY system to recognize and use the message desk number MDN field provided by the switch in the SMSI simplified message service interface pro
84. d of processing telephone calls or data in which the first call or data to be received is the first call or data to be processed F key See function key FNPAC See foreign numbering plan area code FOOS See facility out of service foreign exchange FX A central office CO other than the one providing local access to the public telephone network foreign numbering plan area code FNPAC An area code other than the local area code that must be dialed to call outside the local geograph ical area format To set up a disk floppy diskette or tape with a predetermined arrangement of characters so that the system can read the information on it FRL See facilities restriction level function Individual steps or procedures within a mailbox activity function key F key A key on acomputer keyboard programmed to perform a defined function when pressed The user interface for the Lucent INTUITY system defines keys F1 through F8 FX See foreign exchange INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 15 i G Generic 1 2 or 3 Lucent switch system software releases designed for serving large communities of System 75 and System 85 users generic tape A copy of the standard software and stand alone tape utilities that is shipped with a new Lucent INTUITY system GOS See grade of service grade of service GOS A parameter that describe
85. d rate 6 1 connecting to multi port serial circuit card 7 4 to 7 6 connecting to telco port 7 7 default jumper settings for Motorola version 6 6 distance requirements 6 1 front panel illustration 6 7 hardware installation 7 2 installing for Centrex switch integration 7 4 to 7 6 jumper locations for Motorola version 6 5 Motorola version 6 2 Motorola version illustration 7 2 option settings 6 7 to 6 10 AT amp T dataphone version 6 7 Motorola version 6 3 removing cover illustration 6 3 required in central office 3 6 versions 6 2 2B1Q encoding on 5ESS switch 4 2 3002 data circuit installation of 8 3 3002 data circuits 7 5 requirements for 3 6 3A SMSI translator see 3A translator 3A translator hardware configuration requirements 4 2 illustrations 4 3 indicator lights 5 7 location of 4 2 option settings 5 3 planning for 2 7 programming 5 5 to 5 7 setting baud rate 5 5 setting BCID 5 6 setting LCEN number 5 5 setup options 5 4 setup switches 5 4 5ESS switch 2B1Q encoding on 4 2 administration 3 3 to 3 5 features and functionality 1 5 requirements for integration with Lucent Intuity system 3 2 to 3 5 software required 3 2 829 channel interface units 7 5 central office requirement for 3 6 INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Index Page IN 2 Dn A acceptance te
86. dow displays the following SAVED BCID If you are a Changing the option setting for DN SIZE continue with Step 13 a Notchanging the option setting for DN SIZE skip to Step 15 gt NOTE To determine what setting to use for this option you must know what version of the 5ESS switch you are using Versions 5 or later use 10 digits older versions use 7 digits Obtain this information from the CO Press S1 until the window displays DN SIZE and then press S2 The window displays the default setting 7 digits Press S2 until the window displays 10 digits and then press S1 The new setting is saved and the window displays the following SAVED DN SIZE Press S1 until the window displays FLOWCNTL and then press S2 The default setting rts cts is displayed Press S2 until the window displays xon xoff and then press S1 The new setting is saved and the window displays the following INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 5 Programming the 3A Translator 3A SMSI Translator Indicator Lights Page 5 7 SAVED FLOWCNTL 17 Press S4 The 3A translator is programmed completing the SMSI connection The window displays the following PROGMODE END SMSI 3A SMSI Translator Indicator Lights On the front panel of the 3A SMSI translator the right most LED is the power PWR indicator and should always be illuminated green wh
87. e 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Planning for Call Forwarding Page 2 8 The 5 digit business customer ID BCID provided by the CO The line card equipment number LCEN provided by the CO This 8 digit number identifies the integrated services digital network ISDN connection to the switch The number should be broken down as follows a 3 digit switch module number 000 192 a 1 digit line unit number 0 7 2 digit line group controller 00 15 a 2 digit line card number 00 31 gt NOTE The digits might be preceded by an alphabetic character That character is part of the LCEN and must be included when the 3A translator is programmed Determine whether 7 or 10 digits is provided by the switch DN SIZE For the 5ESS switch 10 digits are provided with switch version 5 With earlier versions 7 digits are provided Planning for Call Forwarding A call forwarding path also called a call coverage path directs the switch to transfer unanswered calls to a hunt group or to another extension When a call is covered the switch forwards the called number to the Lucent INTUITY system The system detects that the called number is administered as a specific system user s extension and treats the call as one to be answered and recorded Depending on how the extension is configured the call may be answered by either the INTUITY AUDIX or the
88. e MDN is needed for the Lucent INTUITY system only if more than one hunt group UCD group is used in voice connection Each voice channel has a corresponding UCD agent that is a member of the message desk The UCDGRP UCD group table Table 3 5 is used for these definitions A primary directory number must also be assigned for the UCD group DNROUTE table is used in BCS 33 and higher releases a WRND table is used in BCS 32 or lower releases See Table 3 6 for the fields in these tables INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 3 Centrex Switch Requirements and Administration Nortel DMS 100 and SL 100 Switches Table 3 5 UCD Group Table UCDGRP Issue 1 October 1997 Page 3 13 Field Description Values UCDNAME Name assigned to a UCD group Range 1 16 characters ACDN Specifies whether automatic call n distribution is supported CUSTGRP The name of the customer group to which 1 16 characters the UCD group belongs UCDRNGTH The interval after which an answered call 20 to a UCD agent is forwarded to the route specified in the THROUT field TABNAME Specifies where overflow and timeouts are m OFRT to be routed IBNRTE INDEX The route list number assigned in the Range 1 1023 OFRT or IBNRTE table PRIOPRO The maximum amount of time a call can Digits representing the wait in the queue number of seconds MAXPOS The number of
89. e a TERMINAL port on the NT1U 220 or NT1L 230 network terminator unit Figure 4 3 or Figure 4 4 8 Connect one end of the second D8W modular cable to the LINE port of the NT1U 220 or NT1L 230 network terminator unit 9 Connect the other end of the D8W modular cable to the TO PHONE port of the NT1U 220 NT1L 230 power supply Figure 4 5 10 Connect one end of the D6 modular cable to the TO LINE port of the NT1U NT1L power supply Figure 4 5 11 Connect the other end of the D6 modular cable to the 400B2 adapter 12 Connect the 400B2 adapter to the 103A or 104A connecting block leading to the 5ESS switch For information about CO requirements for interfacing with the switch see Chapter 3 Centrex Switch Requirements and Administration INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Connecting to the Multi Port Serial Circuit Card Page 4 11 Distance of More Than 1 km 0 62 mi with NT1U 200 or NT1L 230 Network Terminator Unit The following hardware is required when the 3A translator is connecting to the multi port serial circuit card and is more than1 km 0 62 mi from the switch Figure 4 9 Multi port serial circuit card installed in any MAP 4 5 m 14 ft modular 6 wire cable D6AP provided with the multi port serial circuit card RS 232 6 25 pin terminal printer adapter
90. e back of the 3A translator Figure 4 2 connect the RS 232 DCE 6 25 pin adapter into the SMSI port P1 Secure the adapter to the back of the 3A translator 4 Connect one end of the DC power cord from the power supply to the DC power receptacle in the back of 3A translator 5 Connect the other end of the DC power cord to an AC electrical outlet 10 11 12 Inthe back of the 3A translator connect one end of the D8W modular cable to the ISDN data port Connect the other end of the D8W modular cable to a TERMINAL port on the NT1U 200 or NT1L 230 network terminator unit Connect one end of the first D6 modular cable to the LINE port of the NT1U 200 or NT1L 230 network terminator unit Connect the other end of the D6 modular cable to the TO PHONE port of the NT1U NT1L power supply Figure 4 5 Connect one end of the second D6 modular cable to the TO LINE port of the NT1U NT1L power supply Figure 4 5 Connect the other end of the D6 modular cable to the Z400F adapter Connect the Z400F adapter to the 103A or 104A connecting block leading to the 5ESS switch For information about CO requirements for interfacing with the switch see Chapter 3 Centrex Switch Requirements and Administration INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 5 Programming the 3A Translator Overview Page 5 1 Programming the 3A Translator Overview
91. e flow control in the Flow Control Y N field see Table 9 3 8 Press F3 SAVE The system displays the following message You need to restart the Voice System to make these changes active 9 Press 1 ACKNOWLG MESSAGE 10 Press 6 CANCEL three times to return to the Lucent INTUITY Main menu Figure 9 1 Table 9 3 Serial Interface Window Field Descriptions Field Description Values lt switch gt Displays the switch selected on the Switch Display only Integration Selection window Figure 9 2 Data Bits Specifies the number of data bits in the units of The default value of 7 should information be used Stop Specifies the number of stop bits used when The default value of 1 should Bit s sending information A stop bit is an interval at be used the end of a character that allows the receiving device to pause before the start of the next character Start Specifies the number of start bits used when The default value of 1 should Bit s sending information A start bit is a character be used sent to signal the beginning of a transmission Baud Rate Specifies the transmission speed for 1200 2400 4800 or 9600 A communication between the switch and the baud rate of 1200 should be INTUITY system used for all Centrex switch integrations except direct connects where the baud rate should match the baud rate set on the switch Parity Specifies the parity type for all the serial ports m oO for odd p
92. e to all channels using the Services to Channels option under the Voice Equipment menu gt NOTE If multiple applications are used for example INTUITY AUDIX and Lucent INTUITY Lodging you should have administered the proper service for the called number Assigned service through the Number Services option under the Voice System Administration menu by selecting any for the calling and called number and specifying the appropriate service for example audix Assigned all numbers that do not have real stations called phantom or dummy numbers to switch 0 in the INTUITY AUDIX database A caution If switch 0 is not used for these extensions the system will try to turn message waiting indicators MWls on and off and continually fail This condition can seriously impede system performance Assigned the appropriate transfer restrictions if any using the Transfer Security option from the Voice System Administration menu INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Permissions for Windows Page 9 3 Specified the voice equipment state using the State of Voice Equipment option under the Voice Equipment menu New State inserv Equipment channel Equipment Number all Change Immediately yes Assigned the appropriate channel group to voice channels using the Channels to Group option under t
93. ect connection or any Centrex switch by use of a customer supplied modem not a 202T modem see Chapter 8 Hardware Installation for Integration with Direct Connection or Customer Supplied Modem The DMS 100 and SL 100 switches allow INTUITY AUDIX subscribers to use an additional feature the Call Request Retrieval access code feature Determine if the customer will use this feature and inform them about the feature s capabilities For more information about this feature see Features and Functionality in Chapter 1 Overview of Centrex Switch Integration Youcan use multiple hunt groups with the Lucent INTUITY system See Planning for Hunt Groups below for more information on using multiple hunt groups INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Planning for Central Office Requirements Page 2 3 Planning for Central Office Requirements To ensure that the CO properly administers the switch for integration with the Lucent INTUITy system the customer must provide site specific information to the CO The CO must also provide certain information to the customer Worksheet for Providing Central Office Requirements Use the following worksheet Table 2 1 to record information to be provided to the CO gt NOTE This worksheet contains site specific requirements only F
94. enabled disabled error message A message on the screen indicating that something is wrong within the system and possibly sug gesting how to correct it errors Problems detected by the system during operation and recorded in the maintenance log Errors can produce an alarm if they exceed a threshold escape from reply The ability to quickly return to getting messages for a user who encounters a problem trying to respond to a message To escape the user presses escape to attendant An Intulty AUDIX feature that allows users with the call answer feature to have a personal atten dant or operator administered to pick up their unanswered calls A system wide extension could also be used to send callers to a live agent ESD See electrostatic discharge ESDI See enhanced serial data interface event An informational messages about the system s activities For example an event is logged when the system is rebooted Events may or may not be related to errors and alarms F facilities restriction level FRL A value that determines which types of calls the users of a switch are allowed to make facility out of service FOOS State of operation during which the current channel is not receiving a dial tone and is not function ing facsimile 1 A digitized version of written typed or drawn material transmitted over telephone lines and printed out elsewhere 2 Computer generated text or graphics transmitted over
95. end extension number Switch gt NOTE Network Access Code This field is not used for Centrex switch integrations because it applies only in networked switch configurations Switch Prefix Specifies the initial part of the code sent by the switch as part of the call information For Centrex switches it is typically the NNX code used in the North American Numbering Plan scheme For example if the extension length on the Lucent INTUITY system is 4 and the call information is 8604000 then 860 is the switch prefix and 4000 is the INTUITY mailbox number The dialing number obtained by combining the switch prefix with any number in the range between the start and end extension number must be a unique number No overlaps are allowed The final translated number must provide a unique fixed length INTUITY extension Switch Start Ext Specifies the first extension number in the range of allowed extension numbers The number of digits specified for the start and end extension numbers must be identical and Switch End Specifies the last extension number in the must match the dial plan For Ext range of allowed extension numbers S ee example to specify the range 200 3999 enter m Start extension 0200 m End extension 3900 INTUITY gt NOTE Prefix This field is not used for Centrex switch integrations because it applies only in networked switch configurations Continued on next page
96. ent shielded cables Cables that are protected from interference with metallic braid or foil SID See switch integration device SIMM See single in line memory module simplified message service interface SMSI Type of data link connection to an integrated 1A ESS or 5ESS switch in the Lucent INTUITY system simplified message desk interface SMDI Also known as station message desk interface Type of data link from the central office that con tains information and instructions for the Lucent INTUITY system With SMDI the caller need not re enter the called number once the call terminates to the Lucent INTUITY system See also simpli fied message service interface single in line memory module SIMM A method of containing random access memory RAM chips on narrow strips that attach directly to sockets on the CPU circuit card Multiple SIMMs are sometimes installed on a single CPU cir cuit card small computer systems interface SCSI An interface standard defining the physical logical and electrical connections to computer sys tem peripherals such as tape and disk drives SMDI See station message desk interface SMDR See station message detail recording SMSI See simplified message service interface SP signal processor SSP scaleable signal processor station message desk interface SMDI See simplified message desk interface station message detail recording See call detail recording CDR subscriber
97. entrex Switch Integration Setting MWI Parameters Page 9 13 Table 9 4 Device Assignment Window Field Descriptions Continued Field Description Values Link Test Any invalid subscriber number on gt TE Number NO the switch Maximum of 10 digits This field is not used for the Nortel DMS 100 and SL 100 switches For Examples 5551212 or 0000000 the Lucent 5ESS switch use this field only if the link test is enabled in the Link Test Y N field An invalid extension is used because the system checks the link by attempting to do an MWI update Specifies the extension to which the on the extension heartbeat message is sent Setting MWI Parameters Use this procedure to disable MWI updates altogether on the system or to block them during a specified period of time The switch administrator may want MWI updates to be blocked during the time when audits run 1 Start at the Lucent INTUITY Main menu Figure 9 1 and select gt Switch Interface Administration gt Call Data Interface gt MWI Administration gt MWI Parameters The system displays the MWI Parameters window Figure 9 5 with system defaults for your integration If the parameters have been previously administered the system displays the defaults instead gt NOTE Some of the fields on this window are closed to all but the remote maintenance login INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switch
98. entrex Switches 585 310 253 October 1997 10 Integration Validation and Troubleshooting Integration Validation Page 10 12 Validating Call Disconnection Use this procedure to test call disconnect for all subscribers 1 Leave a message in the subscriber mailbox 2 Retrieve the message and listen for the sign of call progress tone recording If there is no call progress tone in the message disconnect is working correctly Validating MWI Updates Use this procedure to test MWI message waiting indicator updates for all subscribers 1 Leave a voice message for the subscriber 2 After the message is left check that the MWI is turned on Validating the Automated Attendant Use this procedure to test the automated attendant for all subscribers if configured 1 Call the subscriber 2 Verify that the automated attendant message plays INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 10 Integration Validation and Troubleshooting Integration Troubleshooting Page 10 13 Integration Troubleshooting Use the information in Table 10 7 to troubleshoot problems with the integration Table 10 7 Troubleshooting Scenarios Trouble Possible Reason Possible Solutions Calls not Bad serial connection 1 Check the connection using an RS232 mini tester or integrated a serial breakout box 2 Ensure that the transmit data and receive data leads are crossed properly 3 Tr
99. eptacle 2 ISDN data port 4 DC power ON OFF switch Figure 4 2 Back Panel of the 3A SMSI Translator psin001 CJL 031797 Figure 4 3 NT1U 220 Network Terminator Unit INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Hardware Devices Page 4 5 htinnt1l PDH 032197 Figure 4 4 NT1L 230 Network Terminator Unit pwr_sup1 CJL 051496 Figure 4 5 Power Supply for NT1U 200 NT1U 220 and NT1L 230 Network Terminator Units INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Connecting to the Multi Port Serial Circuit Card Page 4 6 Connecting to the Multi Port Serial Circuit Card The procedure required to connect the 3A translator to the multi port serial circuit card depends on the distance between the 3A translator and the 5ESS switch 1 km 0 62 mi or less More than1 km 0 62 mi with NT1U 220 or NT1L 230 network terminator unit More than1 km 0 62 mi with NT1U 200 or NT1L 230 network terminator unit Distance of 1 km 0 62 mi or Less The following hardware is required when the 3A translator is connecting to the multi port serial circuit card and is 1 km 0 62 mi or less from the 5ESS switch Figure 4 6 Multi port serial circuit card
100. erial Ports field on the Serial Interface window For more information about this window see Setting the Serial Interface Parameters in Chapter 9 Lucent Intuity Administration for Centrex Switch Integration INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 7 Hardware Installation for Centrex Switch Integration with the 202T Modem Connecting to the Multi Port Serial Circuit Card Page 7 6 2 Attach the other end of the 4 3 m 14 ft modular cable into the RS 232 6 25 pin DTE adapter 3 Attach the RS 232 adapter into the female connector in the back of the 202T modem 4 Plug the power supply cord for the 202T modem into an AC electrical outlet 5 Determine your next step If you are connecting to a An AT amp T Dataphone 202T modem complete the following Steps a through c a Attach one end of the M8K or M13F cable connector to the male RS 232 connector in the back of the AT amp T Dataphone 202T modem b Attach the other end of the M8K or M13F adapter to the bottom of the 829 channel interface unit at the demarcation point gt NOTE For information about possible connections from the 202T modem to the switch see User s Manual 202T Modem 999 102 14218S A Motorola 202T modem continue with Connecting the Motorola 202T Modem Telco Port below Do not use the M8K or M13F cable connector INTUITY Messaging Solutions Release 4
101. erminating resistor A grounding resistor placed at the end of a bus line or cable to prevent signals from being reflected or echoed time division multiplexing TDM A method of serving multiple channels simultaneously over a common transmission path by assigning the transmission path sequentially to the channels with each assignment being for a discrete time interval tip ring A term used to denote the analog telecommunications interface tone generator A device acoustically coupled to a rotary telephone used to produce touch tone signals INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 30 traffic The flow of attempts calls and messages across a telecommunications network translations Software assignments that tell a system what to expect on a certain voice port or the data link or how to handle incoming data Translations customize the Lucent INTUITY system and switch fea tures for users transmission control protocol internet protocol TCP IP A suite of protocols that allow disparate hosts to connect over a network Transmission control protocol TCP organizes data on both ends of a connection and ensures that the data that arrives matches that which was sent Internet protocol IP ensures that a message passes through all the necessary routers to the proper destination T R See tip ring troubleshooting The process of locating and correcti
102. ers pilot hunt group number see start hunt number pinouts for DTE and DCE devices 8 3 plain old telephone service 3 7 planning for 202T modem 2 6 for 3A translator 2 7 for call forwarding 2 8 for Call Request Retrieval feature 2 2 for central office requirements 2 3 for channel mapping 2 10 for electrical outlets 2 6 for electrical system 2 6 for hunt groups 2 9 to 2 10 for Lucent Intuity administration 2 16 to 2 20 for Lucent Intuity Lodging application 2 1 for MDN and channel mapping 2 10 platforms MAP 100 2 2 MAP 40 2 2 MAP 40P 2 2 MAP 5P 2 2 port connectivity validation 10 10 POTS see plain old telephone service power supply for network terminator units 4 5 for network terminator units illustration 4 5 programming 3A translator 5 5 to 5 7 Issue 1 October 1997 Page IN 7 Q queuing assigned to MLHG 3 4 R RDR logs 10 6 requirements central office 2 3 for 5ESS switch 3 2 to 3 5 for brite cards on 5ESS switch 3 2 for multiline hunt group 3 3 for network terminator units 4 2 for test phones 3 5 RS 232 minitester 8 2 S safety labels xv INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 Index screens description xi security labels xv serial interface parameters setting 9 8 setting on Lucent Intuity system 9 8 Serial Interface window 2 16 9 1 9 8 setup switches 3A tra
103. es 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Setting MWI Parameters Page 9 14 MWI MWI MWI MWI MWI Background Interval MWI Parameters SESS Integration On Prefix MLN EyA On Suffix ERROR Off Prefix RUURLM EEY Off Suffix PRR Update Y N Seconds Block End Time Numbers Background Refresh Y N Block Start Time Background Updates Broadcast Interval F Seconds Broadcast Updates Numbers Figure 9 5 MWI Parameters Window 2 Enter the time for blocking of MWI updates to start in the Block Start Time field see Table 9 5 Enter the time for blocking of MWI updates to end in the Block End Time field see Table 9 5 Press F3 SAVE The system displays the following message You need to restart the Voice System to make these changes active Press i ACKNOWLG MESSAGE Press F CANCEL four times to return to the Lucent INTUITY Main menu Figure 9 1 Table 9 5 MWI Parameters Window Field Descriptions Field Description Values lt switch gt Displays the switch selected on Display only Integration the Switch Selection window Figure 9 2 Continued on next page INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 Issue 1 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Setting MWI Parameters Page 9 15 Table 9 5 MWI Parameter
104. feature allows all new faxes to be bundled and transmitted over a single fax call delivery call Also called autoscan autoprint An Intulty AUDIX feature that allows users to designate that faxes be automatically sent to a spec ified print destination autoscan See automatic message scan AWG See American wire gauge B background testing Testing that runs continuously when the system is not busy doing other tasks backplane A centrally located device within a computer to which individual circuit cards are plugged for com munication across an internal bus backup A duplicate copy of files and directories saved on a removable medium such as floppy diskette or tape The back up filesystem can be copied back restored if the active version is damaged cor rupted or lost basic input output system BIOS A system that contains the buffers for sending information from a program to the actual hardware device for which the information is intended basic call transfer The switch hook flash method used to send the INTuITY AUDIX transfer command over analog voice ports basic rate access See basic rate interface basic rate interface BRI International standard protocol for connecting a station terminal to an integrated systems digital network ISDN switch ISDN BRI supports two 64 Kbps information bearer channels B1 and B2 and one 16 Kbps call status and control D channel a 2B D format Also called basic rate acces
105. for Test Telephone Number Type Associated MDN Telephone Number s Message retrieval numbers Call answer numbers Automated Attendant numbers Others Planning for the Lucent INTUITY Lodging Application Calls to the Lucent INTUITY Lodging application can be handled in any of several ways that impact the hunt group planning and administration for the integration A Lodging only system can be administered as a single hunt group See the information on single hunt group single usage in Planning for Hunt Groups above On a system with INTUITyY AUDIX coresident with Lucent INTUITY Lodging or another application a single hunt group is administered along with a phantom number for the coresident application For this configuration you must administer the phantom numbers to be forwarded to the hunt group See the information on single hunt group shared usage in Planning for Hunt Groups above On a system with multiple hunt groups one hunt group can be administered for the Lodging application All calls to the Lodging start hunt number go to the voice channels in the Lodging hunt group In all cases you must 1 Administer the switch to assign call forwarding for each guest s extension to the associated Lucent INTUITY system hunt group number 2 Provide the appropriate message retrieval numbers to the system users INTUITY Messaging Solutions Release 4 Issue 1 Integration w
106. g application programming interface IMAPI A software function call interface that allows INTUITY AUDIX to interact with Lucent INTUITY Message Manager IRQ See interrupt request ISDN See integrated services digital network isolating data interface IDI A synchronous full duplex data device used for cable connections between a Lucent INTUITY GPSC AT E card and the switch data communications interface unit DCIU IVC6 See integrated voice processing CELP IVC6 card J jumper Pairs or sets of small prongs or pins on circuit cards and mother boards the placement of which determines the particular operation the computer selects When two pins are covered an electri cal circuit is completed When the jumper is uncovered the connection is not made The com puter interprets these electrical connections as configuration information label The name assigned to a disk device either a removable tape cartridge or permanent drive through software Cartridge labels may have a generic name such as 3 3 to show the software release or a descriptive name if for back up copies such as back01 Disk drive labels usually indicate the disk position such as disk00 or disk02 INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 18 LAN See local area network last in first out LIFO A method of processing telephone calls or data
107. gration with Centrex Switches 585 310 253 October 1997 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Connecting to the Multi Port Serial Circuit Card Page 4 10 Installing the Hardware Use this procedure to connect the hardware for the 5ESS integration when the 3A translator is connecting to the multi port serial circuit card and is more than 1 km 0 62 mi from the switch Figure 4 8 1 On the Lucent INTUITY system connect one end of the 4 3 m 14 ft modular cable into the port being used on the multi port serial circuit card gt NOTE The port used must correspond with the port indicated in the Serial Port field on the Serial Interface window See Setting the Serial Interface Parameters in Chapter 9 Setting the Serial Interface Parameters for information about this window 2 Connect the other end of the 4 3 m 14 ft modular cable into the RS 232 DCE 6 25 pin adapter 3 In the back of the 3A translator Figure 4 2 connect the RS 232 DCE 6 25 pin adapter into the SMSI port P1 Secure the adapter to the back of the 3A translator 4 Connect one end of the DC power cord from the power supply to the DC power receptacle in the back of 3A translator 5 Connect the other end of the DC power cord to an AC electrical outlet 6 In the back of the 3A translator connect one end of the first D8W modular cable to the ISDN data port 7 Connect the other end of the D8W modular cabl
108. he Link Test Interval field see Table 9 4 b lf yes enter a link test number in the Link Test Number field see Table 9 4 m f no go to Step 4 4 Enter a switch number in the Switch Number field see Table 9 4 5 Enter a device ID inthe Device ID field see Table 9 4 6 Press F3 SAVE The system displays the following message You need to restart the Voice System to make these changes active 7 Press i ACKNOWLG MESSAGE 8 Press F5 CANCEL four times to return to the Lucent INTUITY Main menu Figure 9 1 INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 9 Lucent INTUITY Administration for Centrex Switch Integration Setting the MWI Device Assignments Issue 1 October 1997 Page 9 12 Table 9 4 Device Assignment Window Field Descriptions Field Description Values lt switch gt Displays the switch selected on the Switch Display only Integration Selection window see Figure 9 2 Link Test Specifies whether the integration enables m y to enable the link test Y N heartbeat processing m nto disable the link test If the link test is disabled the Link Test Interval andLink Test Number gt NOTE fields are not used If the link test is enabled For the Northern Telecom these fields are required Nortel DMS 100 and SL 100 switches this value must be set to n no because y yes causes an error to be logged on the switch The link test is re
109. he Voice Equipment menu gt NOTE The platform comes with default setting of channel group to 2 This is appropriate for most applications a Administered the Lucent INTUITY extension length dial plan Selected the country and switch on the Switch Selection window Permissions for Windows The sa login can view all the windows used in these procedures but cannot change any values for parameters The craft and remote maintenance logins can set values for parameters in all windows except the MWI Parameters window On the MWI Parameters window the craft login is restricted from changing all but two fields Other Windows Used for Switch Integration Some windows in the user interface that are used for switch integration can be viewed by the sa and craft logins but require remote maintenance permissions to change any values for parameters These windows are used only in troubleshooting scenarios involving your service representative and are therefore not described here INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration When to Stop and Restart the Voice System Page 9 4 When to Stop and Restart the Voice System If you change or enter parameters on any of the windows used for switch integration you must stop and then restart the system in order for your changes to be incorporated into call processing Howeve
110. heet for Channel Mapping and MDN Test The worksheet Table 2 3 contains the following fields CD PT is the voice card port CHN is the channel number on the Lucent INTUITY system For example the following listing indicates the 11th channel connected to the system through the second Tip Ring circuit card fifth port on the card CD PT 1 4 CHN 10 PHONE is the telephone number associated with the MDN and LTN gt NOTE The switch numbers its channels starting with 1 The Lucent INTUITY system starts with 00 INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 2 Planning for Centrex Switch Integration Issue 1 October 1997 Planning for Hunt Groups Page 2 13 For channels not in use leave all field blank Table 2 3 Worksheet for Channel Mapping and MDN Test MDN LIN CD PT CHN PHONE MDN LTN CD PT CHN PHONE 0 0 00 5 2 32 0 1 01 5 3 33 0 2 02 5 4 34 0 3 03 5 5 35 0 4 04 6 0 36 0 5 05 6 1 37 1 0 06 6 2 38 1 1 07 6 3 39 1 2 08 6 4 40 1 3 09 6 5 41 1 4 10 7 0 42 1 5 11 7 1 43 2 0 12 7 2 44 2 1 13 7 3 45 2 2 14 7 4 46 2 3 15 7 5 47 2 4 16 8 0 48 2 5 17 8 1 49 3 0 18 8 2 50 3 1 19 8 3 51 3 2 20 8 4 52 3 3 21 8 5 53 3 4 22 9 0 54 3 5 23 9 1 55 4 0 24 9 2 56 4 1 25 9 3 57 4 2 26 9 4 58 4 3 27 9 5 59 4 4 28 10 0 60 4 5 29 10 1 61 5 0 30 10 2 162 5 1 31 10 3 163
111. ible with data processing equipment digi tal to a form compatible with transmission facilities analog and vice vera modular A term that describes equipment made of plug in units that can be added together to make the system larger improve its capabilities or expand its size modular processor data module MPDM A data device that converts RS 232C or RS 449 protocol signals to digital communications proto col DCP used by System 75 85 Generic1 and Generic 3 switches MPDMs can connect the Lucent INTUITY system to a switch DCIU or SCI link or connect terminals to a switch port card INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 21 MPDM See modular processor data module MT Maintenance application identifier See application identifier MTBF See mean time between failures multi application platform MAP The computer hardware platform used by the Lucent INTUITY system multilingual feature A feature that allows announcement sets to be active simultaneously in more than one language on the system Mailboxes can be administered so that users can hear prompts in the language of their choice MWI See message waiting indicator N networking See ntuiTy AUDIX Digital Networking networking prefix A set of digits that identifies a Lucent INTUITY machine night attendant The automated attendant created on a MERLIN LEGEND switch that a
112. ile the power switch is ON See Figure 5 2 for an illustration of the front panel The ISDN LINK STATUS LED is located to the left of the power indicator This tricolor LED uses the following colors to indicate the status of the data link Red Indicates that the link has reached level 2 meaning that a hardware connection has been established between the 3A translator and the 5ESS switch Yellow Indicates that the link has reached level 3 and the communication protocol has been established Green Indicates that the 5ESS switch is in communication with the application firmware over the link In normal operation the ISDN LINK STATUS LED should remain green at all times The two remaining LEDS to the left of the ISDN LINK STATUS LED report the status of the serial ports The SMSI and DIAGNOSTIC port status LEDs are labeled P1 and P2 respectively If P1 is illuminated green the port is able to communicate with the Lucent INTUITY system or modem P2 is illuminated when a diagnostic terminal is attached INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 6 Setting the 202T Modem Overview Page 6 1 Setting the 202T Modem Overview This chapter describes how to set the options on the 202T modems and how to assemble the modem unit gt NOTE A Centrex switch integration does not require the installation of a 202T modem if the distance between the Lucent INTUITY system a
113. ing Verify that the correct MDN message desk number is associated with the correct channel s To do so call the hunt group number leading number of the hunt and watch the system answer on the System Monitor Voice Channels window Use the worksheet for extension numbers for test for the telephone numbers to call see Table 2 4 in Chapter 2 Planning for Centrex Switch Integration gt NOTE For this procedure the switch must have been provisioned to support the multiple hunt groups 1 Access the System Monitor Voice Channels window For the procedure to do so see Viewing the System Monitor above 2 Place a call using one of the hunt group numbers or one of the extensions that should be forwarded to a call coverage path 3 View the System Monitor window and verify that one of the channels associated with the MDN answers INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 10 Integration Validation and Troubleshooting Integration Validation Page 10 10 The system should answer in one of the following ways Foran MDN used for an INTUITY AUDIX call forwarding coverage path the system plays either the AUDIX greeting Your call is being answered by AUDIX or the subscriber s personal greeting Foran MDN associated with INTUITY AUDIX message retrieval the system plays the message retrieval greeting Welcome to AUDIX For help at any
114. ing used on the multi port serial circuit card gt NOTE The port used must correspond with the port indicated in the Serial Port field on the Serial Interface window See Setting the Serial Interface Parameters in Chapter 9 Lucent Intuity Administration for Centrex Switch Integration for information on this window Connect the other end of the 4 3 m 14 ft modular cable to the RS 232 6 25 pin adapter Inthe back of the 3A translator Figure 4 2 connect the RS 232 6 25 pin adapter into the SMSI port P1 Secure the adapter to the back of the 3A translator Connect one end of the DC power cord from the power supply to the DC power receptacle in the back of 3A translator Connect the other end of the DC power cord to an AC electrical outlet INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Connecting to the Multi Port Serial Circuit Card Page 4 8 6 In the back of the 3A translator connect one end of the D8W modular cable to the ISDN data port 7 Connect the other end of the D8W modular cable to the 103A or 104A connecting block leading to the 5ESS switch or see Figure 4 7 for wiring information necessary for the connection gt NOTE The CO will deliver a 4 wire circuit to the interconnection point where the 103A or 104A connecting block is shown in Figure
115. is a trademark of Northern Telecom Limited MERLIN LEGEND is a registered tradesman of Lucent Technologies Microcom Networking Protocol is a registered trademark of Microcom Inc Microsoft is a registered trademark of Microsoft Corporation MS is a registered trademark of Microsoft Corporation MS DOS is a registered trademark of Microsoft Corporation INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 About This Book Trademarks and Service Marks Page xvii Mitel is a trademark of Mitel Corporation Motorola is a registered trademark of Motorola Inc a NEAXis a trademark of NEC Telephone Inc NEC is a registered trademark of NEC Telephone Inc Netware is a registered trademark of Novell Inc Netware Loadable Module is a trademark of Novell Inc Northern Telecom is a registered trademark of Northern Telecom Limited Novell is a registered trademark of Novell Inc m Paradyne is a registered trademark of AT amp T Phillips is a registered trademark of Phillips Screw Company Rolm is a registered trademark of International Business Machines SL 1 is a trademark of Northern Telecom Limited softFAX is a registered trademark of VOXEM Inc SUPERSET is a trademark of Mitel Corporation SX 100 is a trademark of Mitel Corporation SX 200 is a trademark of Mitel Corporation SX 2000 is a trademark of Mitel Corporation m Telephony OneStop i
116. is value multiply the slot position on the IOC shelf by 4 0 4 8 12 16 20 24 28 or 32 EQ The product engineering code for the MPC circuit card 1X89AA or 1X89BA DLDFILE The download file name for SMDI 8 characters in the format MPCAxxyy Table 3 3 MPCLINK Table Definitions for the MPC Circuit Card Field Description Values LINKKEY Key composed of the MPCNO and LINKNO See the fields below subfields MPCNO The MPC number used in the SMDI link Enter the same value as in the MPCNO field in the MPC table LINKNO The MPC link for SMDI application with ASYNC 2or3 protocol PROTOCOL This value must be consistent with the download file ASYNC specified in the MPC table see the DLDFILE field in Table 3 2 above LINKNABL The amount of time a link is enabled before it is The number of minutes in busied multiples of 5 APLDEFN Application definition SMDI INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 October 1997 3 Centrex Switch Requirements and Administration Nortel DMS 100 and SL 100 Switches Issue 1 Page 3 11 Table 3 4 SLLNKDEV Table Definitions for Datalink Characteristics Field Description Values DEVNAME Device name entered in the Use the device name entered in the TERMDEV TERMDEV table table DEVTYPE Device type m For BCS29 and earlier releases use RS232 m For BCS30 and later releases u
117. isplays the following message Startup of the Voice System is complete Hit Acknowledge key to continue 6 Press 1 ACKNOWLG MESSAGE 7 The system redisplays the System Control window Figure 9 9 8 Press F CANCEL three times to return to the Lucent INTUITY Main menu Figure 9 1 INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 10 Integration Validation and Troubleshooting Overview Page 10 1 Integration Validation and Troubleshooting Overview This chapter assumes that The switch has been administered The hardware necessary for integration has been installed The Lucent INTUITY system has been administered for switch integration The Lucent INTUITY system has been stopped and restarted to activate the changes made for switch administration Coordination and cooperation with the switch administrator may be required to validate and troubleshoot the integration Purpose This chapter contains procedures and guidelines to validate and troubleshoot a Centrex switch integration with the Lucent INTUITY system INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 10 Integration Validation and Troubleshooting Integration Validation Page 10 2 Integration Validation The following procedures are used to validate the integration a Viewing the Switch Integration Logs
118. ith 202T modem only m Source of 202T modem Supplied by Lucent Not supplied by Lucent Modem settings see Chapter 6 Setting the 202T Modem to be checked against the settings provided by the CO see Table 2 2 Integration with direct connection DMS 100 and SL 100 switches only or customer supplied modem any Centrex switch Type of cable needed m Straight RS 232 m Null modem INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Planning for Central Office Requirements Page 2 5 Worksheet for Obtaining Central Office Information Use the following worksheet Table 2 2 to record information received from the CO gt NOTE This worksheet contains site specific requirements only For complete switch requirements see Chapter 3 Centrex Switch Requirements and Administration Table 2 2 Worksheet for Obtaining Central Office Information Information Needed from the CO Information Provided by the CO All integrations m Multiline hunt group MLHG numbers being used If more than one hunt group is being used the message desk numbers MDNs associated with each hunt group m The range of extensions for example 0000 9999 m The number of digits in the dial plan Integration with 202T modem only Modem settings to be checked against the settings provided to the CO
119. ith Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Planning for Lucent INTUITY Administration Page 2 16 Cut to Service A cut to service of the INTUITY Lodging application amounts to changing the call forwarding path for each guest extension to the Lucent INTUITY system hunt group The associated system must be completely installed before you cut the INTUITY Lodging application into service Furthermore all Lucent INTUITY system initial administration associated switch administration and acceptance tests must be completed Some switching systems make it possible to group these extensions as a set allowing the call forwarding path to be changed simultaneously Most switching systems permit changing the call forwarding path for guest extensions one extension at a time You may use either method Planning for Lucent INTUITY Administration Fill in the following worksheet Table 2 5 with the parameters necessary to administer the fields in the Lucent INTUITY windows for switch integration For full information on these fields see the references in Table 2 5 Table 2 5 Worksheet for Lucent INTUITY Administration Windows Window Fields Serial Data Bits default 7 Interface Stop Bit s default 1 Start Bit s default 1 Toru Baud Rate default 1200 information parity default E see Setting Flow Control Y N default N Interface Parameters f in Chapter 9 Chapter 9
120. ld the system ignores the other fields in the window The display includes all data logged with the specified sequence number from the 2000 events currently contained in the log System Displays the system time as a convenience Display only The format is the Time same as in the Time field INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 10 Integration Validation and Troubleshooting Integration Validation Page 10 5 Overview of Log Contents Log entries for Centrex serial integrations are generated by the RDR SWINDIP and WTR processes Figure 10 2 Each serial RDR entry contains the raw data sent from the switch for one call Serial SWINDIP entries associated with the serial RDR entry contain the corresponding parsed and translated call data Each serial WTR entry logs data about one message waiting indicator MWI update a Data fields are separated by a forward slash 10002 RDR Fri May 2 13 55 04 1997 Raw tty00 0XD OXA MD9993276D 4001 OXD OXA 0X19 10002 SWINDIP Fri May 2 13 55 04 1997 Parsed DIR_INT CHANNEL 1 CHANEXT 3276 CLI 4001 CP 10002 SWINDIP Fri May 2 13 55 04 1997 Translated DIR_INT CHANNEL 1 CHANEXT 3276 CLI 4001 cCP 10003 RDR Fri May 2 14 00 23 1997 Raw tty00 0XD OXA MD9993276B 4000 0XD OXA 0X19 10003 SWINDIP Fri May 2 14 00 23 1997 Parsed BUSY_EXT CHANNEL 1 CHANEXT
121. ld not share power with other electrical devices that may cause noise and should not be under the control of a switch For further information about the operating environment for the 202T modem see User s Manual 202T Modem 999 102 1421S or the equivalent for the shipped modem Electrical Requirements for the 3A Translator An electrical outlet must be within 1 8 m 6 f of the 3A translator An uninterruptible 60 Hz 120 VAC power supply is recommended but not required Planning for the 202T Modem Connectivity options for integration with a 202T modem depend on how the local service provider delivers the 3002 data circuit required for integrations with a modem The options include a Direct connection with an M8K or M13F adapter cable to an equalization unit such as an 829 channel interface device or equivalent a A 4 wire connection through an adapter See Chapter 7 Hardware Installation for Centrex Switch Integration with the 202T Modem for more information about connectivity INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Planning for the 3A Translator Page 2 7 Planning for the 3A Translator Consider the following specifications when preparing a site to install the 3A translator 5ESS switch only and auxiliary hardware Physical Specifications The 3A translator weighs 0 8952 km 2 4 lbs and has the fo
122. ll Turnaround Squelch Call Turnaround Squelch set to out P and O strapped Turnaround Squelch Time 8 3 ms squelch P and 8 3 strapped Soft Carrier Turnoff 0 Do Not Send Soft Carrier 0 strapped Test Generator Baud 18 bps Rate Select Option 4 strapped Chassis System Out Ground Option Out and P strapped RTS CTS Delay RTS CTS Delay 33 ms 33 strapped Transmit Carrier Strapped for terminal control of carrier by exercising RTS Input Line TC and P strapped 2 Wire 4 Wire Option 4 Wire Option 4W and P strapped Transmit Level Option 0 0 strapped 9 9 19 19 19 19 19 1919 9 1919 9 19 2 Wire 4 Wire Option 4 Wire Option 4W and P strapped INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 6 Setting the 202T Modem Setting Options for the 202T Motorola Modem Page 6 5 aAwawawawawea Figure 6 2 Motorola 202T Modem Circuit Board and Jumper Locations INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 6 Setting the 202T Modem Setting Options for the 202T Motorola Modem Page
123. llowing dimensions a Height 6 4 cm 2 56 in m Width 26 04 cm 10 25 in m Depth 4 89 cm 9 80 in Additional space is required at the rear of the unit for cables and connectors Although the 3A translator does not require special air conditioning systems it does generate some heat Ensure that the site allows for heat generated by this unit and additional sources The power supply weighs 0 7087 km 1 9 Ibs and has the following dimensions Height 5 99 km 2 36 in Width 7 62 km 3 00 in Depth 11 99 cm 4 72 in Preparation for Programming The 3A translator must be programmed with site specific information some of which the customer must obtain from the CO The following tasks must be completed before programming the 3A translator Ensure that all hardware connections have been made For information about the connections see Chapter 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Collect the following information to set the specified options on the 3A translator The baud rate you are using SMSIBAUD This rate must correspond with the setting for the Baud Rate field on the Serial Interface window For information about setting this field see Setting the Serial Interface Parameters in Chapter 9 Lucent Intuity Administration for Centrex Switch Integration gt NOTE A baud rate of 1200 is recommended INTUITY Messaging Solutions Releas
124. ly when a priority message has been received See also priority messaging INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 24 private branch exchange PBX An analog digital or electronic telephone switching system where data and voice transmissions are not confined to fixed communications paths but are routed among available ports or chan nels See also switch private mailing list A list of addresses that only the Lucent INTUITY system user who owns it can access private messaging A feature of INTUITY AUDIX that allows a user to send a message that cannot be forwarded by the recipient processor data module PDM See modular processor data module MPDM processor interface PI A System 75 Generic 1 Generic 3i Generic 3s and Generic 3vs switch data link Also called pro cessor interface board PIB programmed function key See function key property management system PMS A product used by lodging establishments to automate the management of guest records reser vations room assignments and billing In an integrated PMS environment special software links the PMS to the Lucent INTuITy Lodging system so that both systems share a common set of mes sages and commands protocol A set of conventions or rules governing the format and timing of message exchanges signals to control data movement and the detection and possible correction of err
125. ment Position Feature factory setting Description S1 1 Closed 4 wire operation Zk 2 Closed Soft turnoff and squelch Z O soft turnoff intervals 0 squelch 3 Closed Fast carrier detection N Out normal mode 4 Open Clear to send interval M 8ms 5 Open 6 Open Soft turnoff and squelch Z O soft turnoff intervals 0 squelch 7 Closed Soft turnoff and squelch Z O soft turnoff intervals 0 squelch 8 Open Soft turnoff and squelch Z O soft turnoff intervals 0 squelch 9 Closed 0 Open Clear to send interval M 8ms Continued on next page INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 6 Setting the 202T Modem Setting Options for the AT amp T Dataphone 202T Modem Issue 1 October 1997 Page 6 10 Table 6 2 AT amp T Dataphone 202T Modem Option Settings Continued Option Switch Segment Position Feature factory setting Description S2 1 Closed 4 wire operation ZK 2 Closed Soft turnoff and squelch Z O soft turnoff intervals 0 squelch 3 Closed Fast carrier detection N Out normal mode 4 Open Clear to send interval M 8ms 5 Open 6 Open Soft turnoff and squelch Z 0 soft turnoff intervals 0 squelch 7 Closed Soft turnoff and squelch Z O soft turnoff intervals 0 squelch 8 Open Soft turnoff and squelch Z O soft tu
126. mer Supplied Modem Connecting Directly to a Switch or Customer Supplied Modem Page 8 2 A Lucent 5ESS Nortel DMS 100 or Nortel SL 100 switch with any Lucent INTUITY MAP using a connection to a customer supplied modem not a 202T modem Connecting Directly to a Switch or Customer Supplied Modem Use the following hardware for this configuration a 4 3 m 14 ft modular cable D6AP provided with the multi port serial circuit card a RS 232 DTE data terminal equipment 6 25 pin adapter provided with the multi port serial circuit card RS 232 minitester Lucent supplied for custom integrations Installing and Testing the Hardware Use this procedure to configure the hardware for the integration when the Lucent INTUITY system and the switch are to be connected directly or when the Lucent INTUITY system is to be connected to a customer supplied modem see Figure 8 1 1 Attach the 4 3 m 14 ft modular cable to the multi port serial circuit card 2 Attach the other end of the modular cable to the DTE adapter 3 Attach the DTE adapter male connection to the RS 232 minitester female connection gt NOTE Do not connect the minitester to the customer equipment at this time 4 Power on the Lucent INTUITY system gt NOTE The system must be powered on to use the RS 232 minitester 5 Ensure that the following LEDs light emitting diodes on the minitester light green DTR data terminal ready RTS reque
127. mputer operating system upgrade An installation that moves a Lucent INTUITy system to a newer release untouched message An Intulty AUDIX feature that allows a user to keep a message in its current category by using the Hold command If the message is in the new category message waiting indication remains active for example the message waiting lamp remains lit UPS See uninterruptable power supply U S 123 An alternate announcement set in U S English whose prompts use numbers not letters to identify telephone keypad presses For example a prompt might say Press star three instead of Press star D user interface The devices by which users access their mailboxes manage mailing lists administer personal greetings and use other messaging capabilities Types of user interfaces include a touch tone telephone keypad and a PC equipped with Lucent INTuITY Message Manager user population A combination of different types of users on which Lucent INTUITY configuration guidelines are based V vector A customized program in the switch for processing incoming calls VM Voice messaging application identifier See application identifier voice link The Lucent INTuITy analog connection s to a call distribution group or hunt group of analog ports on the switch voice mail See voice message voice mailbox See mailbox voice message Digitized information stored by
128. n the Lucent INTUITY system and a Lucent Technologies 5ESS switch Lucent supports the following options 3A simplified message service interface SMSI translator a 202T modem gt NOTE For the 5ESS switch a direct connection to the Lucent INTUITY system is not a supported option Either the 3A translator or the modem must be used Check with the local service company for the supported options Integration with the 3A Translator An SMSI link provides digital call information such as called party and calling party to the Lucent INTUITY system The 3A SMSI translator converts the 5ESS switch applications processor interface API format to SMSI format so that the Lucent INTUITY system can be used with the 5ESS switch The 3A translator receives message service system MSS messages from the 5ESS switch through the D channel of an integrated services digital network ISDN line and translates the message into SMSI format The SMSI output port is RS 232 compatible EIA 232 asynchronous and supports baud rates up to 9600 however Lucent recommends a baud rate setting of 1200 The 3A translator can be connected through an adapter to a multi port circuit card on any Lucent INTUITY multi application MAP platform See Chapter 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator for details about the hardware for the interface INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Swit
129. nagement system INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 8 CNG tone See calling tone co See central office COR See class of restriction COS See class of service code excited linear prediction CELP An analog to digital voice coding scheme collocated A Lucent INTUITY system installed in the same physical location as the host switch See also ocal installation collocated adjunct Two or more adjuncts that are serving the same switch that is each has voice port connections to the switch or that are serving different switches but can be networked through a direct RS 232 connection due to their proximity comcode A numbering system for telecommunications equipment used by Lucent Technologies Each com code is a 9 digit number that represents a specific piece of hardware software or documentation command An instruction or request given by the user to the software to perform a particular function An entire command consists of the command name and options Also one key or two key touch tones that control a mailbox activity or function community A group of telephone users administered with special send and receive messaging capabilities A community is typically comprised of people who need full access to each other by telephone on a frequent basis See also default community compound message A message that combines a voice mess
130. nalog ports to support six analog channels All telephone calls to and from the Lucent INTUITY system are processed through the IVC6 card interface The device or software that forms the boundary between two devices or parts of a system allow ing them to work together See also user interface internal e mail Software on a PC that provides messaging capability between users on the same AUDIX system or to administered remote AUDIX systems and users Users can create send and receive a mes sage that contains multiple media types specifically voice fax text or file attachments software files such as a word processing or spreadsheet file INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 17 interrupt request IRQ Within a PC a signal sent from a device to the CPU to temporarily suspend normal processing and transfer control to an interrupt handling routine IntTuITy AUDIX Digital Networking A Lucent InTUITY feature that allows customers to link together up to 500 remote Lucent INTUITY machines for a total of up to 500 000 remote users See also digital networking INTUITY Message Manager A Windows based software product that allows INTUITyY AUDIX users to receive store and send their voice FAX messages from a PC The software also enables users to create and send multime dia messages that include voice fax file attachments and text INTUITY messagin
131. nation keystroke is a series of keystroked that combines the two key function described above plus a third key that is you press and hold down the first key then press the second key then release those keys and press a third key A combination keystroke is represented as an equation For example an instruction to press and hold while typing the letter d and then typing the number 1 is shown as Press ALT D Function keys on your terminal PC or system screens also known as soft keys are represented as rounded boxes followed by the function or value of that key enclosed in parentheses For example an instruction to press function key 3 is shown as Press F3 CHOICES Keys that you press on your telephone keypad are represented as square boxes For example an instruction to press the first key on your telephone keypad is shown as Press 7 to record a message Screen Displays Values system messages field names and prompts that appear on the screen are shown in typewriter style Courier type as shown in the following examples Example 1 Enter a switch number in the Switch Number field Example 2 You need to restart the voice System to make these changes active The sequence of menu options that you must select to display a specific screen or submenu is shown as follows INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 Octo
132. nd handling them as a single call See also automatic message scan bus An electrical connection cable allowing two or more wires lines or peripherals to be connected together busy out release To remove a Lucent INTUITY device from service make it appear busy or in use and later restore it to service release it The Lucent INTUITY switch data link voice ports or networking ports can be busied out if they appear faulty or when maintenance tests are run C CA Call accounting system application identifier See application identifier call accounting system CAS A software device that monitors and records information about a calling system call answer An Inturty AUDIX feature that allows the system to answer a call and record a message when the user is unavailable Callers can be redirected to the system through the call coverage or call for warding switch features INTUITY AUDIX users can record a personal greeting for these callers call answer language choice The capability of user mailboxes to accept messages in different languages For the INTUITY AUDIX application this capability exists when the multilingual feature is turned on INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 6 callback number In AMIS analog networking the telephone number transmitted to the recipient machine to be used in returning messages that cannot be delivered
133. nd the switch is less than or equal to 15 3 m 50 ft the RS232 standard If the distance is greater than 15 3 m 50 ft use a 202T modem The 202T modem supports only a baud rate of 1200 To use the 202T modem verify that the SMDI link is configured for 1200 as specified in Chapter 3 Centrex Switch Requirements and Administration Purpose This chapter provides the procedures necessary to set the options on the 202T modem and to assemble the modem unit INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 6 Setting the 202T Modem 202T Modem Types Page 6 2 202T Modem Types You can install either one of the following 202T modem types Motorola 202T modem a AT amp T Dataphone 202T modem The manufacturer s name appears on the faceplate of the unit Setting Options for the 202T Motorola Modem The Motorola 202T modem contains 14 jumpers that must be correctly set Use this procedure to set the jumpers 1 To remove the top cover from the Motorola 202T modem complete the following Steps a through f gt NOTE Installers in Canada may need to use a screwdriver to remove a screw through the top rear panel or to remove tabs located between the cover latch and the bottom plate a Turn the modem on its side b Place your thumbs on the blue tabs and your fingers on the edge of the cover Figure 6 1 View 1 INTUITY Messaging Solutions Release 4 Iss
134. network terminator units 4 2 for NT1U 200 network terminator units 4 2 for NT1U 220 network terminator units 4 2 DMS 100 SL 100 switch activating the SMDI link 3 11 INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 Index administration 3 8 to 3 15 Call Request Retrieval feature 2 2 configuring the SMDI link 3 8 defining the UCD agents 3 11 defining the UCD group 3 12 enabling MWI 3 14 features and functionality 1 5 software requirements for integration 3 7 DTE see data terminal equipment dummy numbers see phantom numbers Issue 1 October 1997 Page IN 4 E electrical requirements 202T modem 2 6 electrical system outlets 2 6 planning for 2 6 enabling 3 14 extensions for test phones 3 5 3 15 F flow control setting on Lucent Intuity system 9 8 forward all calls validation 10 11 H hardware configurations for 5ESS switch integration with 3A translator 4 2 installation for 5ESS switch integration with 3A translator no network terminator unit 4 7 installation for 5ESS switch integration with NT1U 220 or NT1L 230 network terminator units 4 10 installation for Centrex switch integration with 202T modem 7 2 heartbeat processing see link test hunt group single hunt group shared use 2 9 Hunt Group Translation window 2 11 2 18 9 20 hunt group translations setting on Lucent Intuity system
135. ng errors in computer programs also called debugging or systems trusted server A server that uses IMAPI to access an INTUITY AUDIX mailbox on behalf of a user and is empow ered to do everything to a user message that INTUITY AUDIX can do TTS Text to Speech U UCD See uniform call distribution Undelete An Intulty AUDIX feature that allows users to restore the last message deleted by pressing U undelivered message A message that has not yet been sent to an InTuITy AUDIX user s incoming mailbox The message resides in the sender s outgoing mailbox and may be modified or redirected by the sender unequipped See equipped unequipped unfinished message A message that was recorded but not approved or addressed usually as the result of an inter rupted INTUITy AUDIX session Also called working message uniform call distribution UCD The type of call distribution group or hunt group of analog port cards on some switches that con nects users to the INTuITy AUDIX system System 75 Generic 1 Generic 3 and some central office switches use UCD groups See also call distribution group uninterruptable power supply UPS An auxiliary power unit that provides continuous power in cases where commercial power is lost INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 31 UNIX operating system A multi user multi tasking co
136. nistered as individual station lines on the switch that are not in the hunt group For the purpose of evaluating traffic on the system any ports that are set aside for specific automated attendant or outcalling use are subtracted from the total number of ports available in the main voice messaging hunt group For example if a 32 port system has 6 ports in a MLHG for automated attendant calls and 4 station lines set aside for outcalling 22 ports are available in the main voice messaging MLHG for direct voice mailbox calls and redirected call answer calls a The following line assignments are needed for all INTUITY AUDIX station user telephone lines depending on customer requirements BCID business customer ID shows the message group to which INTUITY AUDIX system users belong One INTUITY AUDIX system can support more than one company for example if each company has a different customer group ID The business customer group ID does not affect INTUITy AUDIX operation at this time INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 3 Centrex Switch Requirements and Administration Lucent 5ESS Switch Page 3 5 Call forwarding in ODD with forwarding to the voice messaging MLHG called the MSC MLHG on the switch The 5ESS switch bases internal call forwarding on the terminal group Deluxe MSS feature with the following a Attendant coverage required set to yes
137. nnection if the customer site is located near the CO A 2 wire BRI API U interface is used if a 3A translator is located more than 1 km 0 6 miles from the switch The U interface allows the 3A translator to be located up to about 10 km 6 25 miles from the switch if 19 gauge wire is used a U interface often uses 25 gauge wire allowing the connection to extend up to 3 6 km 2 25 miles However the 3A translator can connect only to 4 wire T interface cabling Converting the 2 wire BRI API U interface from the switch to the 4 wire T interface wiring needed by the 3A translator requires a network terminator unit NT1U 200 or NT1U 220 The CO may provide the unit or the customer may be required to obtain it depending on the local service provider procedures gt NOTE Brite cards are required on the switch if the network terminator unit is more than 5 km 3 miles away from the switch INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 3 Centrex Switch Requirements and Administration Lucent 5ESS Switch Page 3 3 Business and residence custom services BRCS feature package I Il or III m Integrated services digital network ISDN feature package An ISDN SM optical remote module ORM or remote switching module RSM to support the BRI API link The ISDN Message Service also called deluxe MSS Up to 64 analog station lines in a multi line hunt group MLHG
138. nnection or Customer Supplied Modem m Integration with a modem not supplied by Lucent only Chapter 8 Hardware Installation for Integration with Direct Connection or Customer Supplied Modem Continued on next page INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 1 Overview of Centrex Switch Integration Centrex Switch Integration Checklist Page 1 8 Table 1 1 Centrex Switch Integration Checklist Continued Continued Task Description Reference 5 Complete the remainder of Chapter 4 in the Chapter 4 Powering Up the System in system installation book the system installation book for your platform 6 Complete the appropriate procedures for Chapters 5 and 6 in the system installation your switch type in Chapters 5 and 6 of the book for your platform system installation book up to the section in Chapter 6 titled Administering Channels 7 Integration with 3A translator 5ESS Chapter 5 Programming the 3A switch only Translator Program the 3A translator 8 Verify that the correct switch integration See information on the View Installed package is installed Software window in the maintenance book for your platform 9 Administer the Lucent INTUITY switch Chapter 9 Lucent Intuity Administration integration windows for Centrex Switch Integration
139. nnel mapping use the windows on the Lucent INTUITY system to provide current information Complete the following procedure to get the information from the windows INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Planning for Hunt Groups Page 2 12 1 Start at the Lucent INTUITy System Main Menu Figure 9 1 and select gt Voice System Administration gt Voice Equipment The system displays the Voice Equipment window Figure 2 1 Eguipment Card O0 is IVC6 0 S Index 0 Function TipRing State Inseru CHN STATE STATE CHNG TIME SERVICE NAME PHONE TYPE 0 Inseru Jan 09 11 17 29 DNIS_SUC 3001 IUC6 1 Inseru Jan 09 11 17 29 DNIS_SUC 3002 IUC6 PT 2 Inseru Jan 09 11 17 29 DNIS_SUC 3003 IUC6 3 Inseru Jan 09 17 29 DNIS_SUC 3004 IUC6 4 Inseru Jan 09 11 17 29 DNIS_SUC 3005 IUC6 5 Inseru Jan 09 11 17 29 DNIS_SUC 3006 IUC6 P 0 d 2 3 4 5 1 is IVC6 0 S Index 1 Function TipRing State Inseru Figure 2 1 Voice Equipment Window 2 Record the telephone number for the Lucent INTUITY system card and port in the PHONE field on the worksheet Table 2 3 See the following example Figure 2 2 if necessary 3 When you finish recording the channel numbers press F5 CANCEL twice to return to the Lucent INTUITY Main menu 4 Use information from the CO to record the MDN and LTN for each channel Works
140. nslator 5 4 simplified message desk interface 3 7 SL 100 switch see DMS 100 switch SMDI see simplified message desk interface software requirements for 5ESS switch integration 3 2 requirements for DMS 100 SL 100 switch integration 3 7 start bits setting on Lucent Intuity system 9 8 start hunt number 2 9 starting voice system 9 4 9 22 stop bits setting on Lucent Intuity system 9 8 stopping voice system 9 4 9 22 subscribers extensions for test phones 3 15 SWINDIP logs 10 6 switch integration definition 1 1 MAP 100 2 2 MAP 40 2 2 MAP 40P 2 2 MAP 5P 2 2 methods 1 2 Switch Integration Log window 10 3 switch integration logs RDR 10 6 SWINDIP 10 6 WTR 10 7 switch parameters setting 9 5 Switch Selection window 9 1 9 5 System Monitor Voice Channels window 10 8 system test setting up phones for 3 5 Issue 1 October 1997 Page IN 8 T technical assistance xix test phones central office requirements for 3 15 required by central office 3 5 test subscribers administration 3 5 3 15 testing joint acceptance 1 5 T interfaces INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 Index central office requirements for 3 2 Tone Capture and Analysis window 10 14 trademarks xvi traffic affecting queue slots on MLHG 3 3 training classes xviii transfers validation 10 11 translations dial plan 9 16 hunt gro
141. nt INTUITY cabinet but neces sary for full operation and maintenance of the system Also called a peripheral personal directory An Intulty AUDIX feature that allows each user to create a private list of customized names personal fax extension See secondary extension PI See processor interface PIB See processor interface pinouts The signal description per pin number for a particular connector PMS See property management system port A connection or link between two devices that allows information to travel to a desired location For example a switch port connects to a Lucent INTUITY voice port to allow a caller to leave a mes sage POST See power on self test power on self test POST A set of diagnostics stored in ROM that tests components such as disk drives keyboard and memory each time the system is booted If problems are identified a message is sent to the screen priority call answer An Inturty AUDIX feature that allows users to designate a call answer message as a priority mes sage To make a message a priority message the caller presses after recording priority messaging An Intulty AUDIX feature that allows some users to send messages that are specially marked and preferentially presented to recipients See also priority outcalling priority outcalling An Inturty AUDIX feature that works with the priority messaging feature by allowing the message recipient to elect to be notified by outcalling on
142. on and management reporting package called tone CED tone The distinctive tone generated by a fax endpoint when it answers a call a constant 2100 Hz tone called subscriber information CSI The identifier for the answering fax endpoint This identifier is sent in the T 30 protocol and is gen erally the telephone number of the fax endpoint calling tone CNG tone The distinctive tone generated by a fax endpoint when placing a call a constant 1100 Hz tone that is on for 1 2 second off for 3 seconds call vectoring A System 85 R2V4 Generic 2 and Generic 3 feature that uses a vector switch program to allow a switch administrator to customize the behavior of calls sent to an automatic call distribution ACD group card cage An area within the Lucent INTuITY hardware platform that contains and secures all of the standard and optional circuit cards used in the system INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 7 cartridge tape drive A high capacity data storage retrieval device that can be used to transfer large amounts of infor mation onto high density magnetic cartridge tape based on a predetermined format This tape is to be removed from the system and stored as a backup CAS See call accouting system CCA See call classification analysis CDH See call data handler process CDR See call detail recording CDRU See call detail reco
143. on for Integration with Direct Connection or Customer Supplied Modem Use an RS 232 mini tester or breakout box to determine the correct connection An integration does not require the installation of a 202T modem if the distance between the Lucent INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 3 Centrex Switch Requirements and Administration Nortel DMS 100 and SL 100 Switches Page 3 7 INTUITY system and the switch is less than or equal to 15 3 m 50 ft which is an RS 232 standard If the distance is greater than 15 3 m 50 ft a modem is required In addition a loop start not a ground start interface for the voice connection UCD agents is required DMS 100 SL 100 Switch Software Requirements The customer must ensure that the CO provides the following software BCS24 through BCS28 and BCS32 or later software releases are required on the DMS 100 SL 100 switch to support the Lucent INTUITY system SMSI data link gt NOTE Nortel calls this link the simplified message desk interface SMDI link The following SMSI feature packages are required NTX100 Meridian Digital Centrex Basic IBN NTX101 Meridian Digital Centrex enhanced business services IBN NTX119 Message Service NTX730 ASCII Driver NTX732 Simplified Message Desk Interface SMDI gt NOTE NTX100 and NTX101 contain the uniform call distribution UCD fea
144. oneis Contact your remote support center for assistance fails not detected because the tone level is too low m The defaults for the fax transmit and receive gains may not be appropriate INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 1 Glossary 5ESS Switch A central office switch manufactured by Lucent Technologies that can be integrated with the Lucent INTUITY system A accessed message A message that was received and scanned either the entire message or just the header ACA See automatic circuit assurance ACD See automatic call distribution activity menu The list of options spoken to users when they first access a messaging system Selecting an activ ity is the starting point for all user operations ADAP See administration and data acquisition package address INTUITY AUDIX user identification containing the user s extension and machine that indicates where the system needs to deliver a message An address may include several users or mailing lists Name or number addressing can be selected with the A Address command adjunct A separate system closely integrated with a switch such as a Lucent INTUITY system or a call man agement system CMS administration The process of setting up a system such as a switch or a messaging system to function as desired Options and defaults are
145. ons Figure 8 2 as reference if needed when configuring or testing DTE and DCE devices INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 8 Hardware Installation for Integration with Direct Connection or Customer Supplied Modem Connecting Directly to a Switch or Customer Supplied Modem Page 8 4 SIGNAL RJ 11 DB 25 SIGNAL Ru 11 DB 25 DATA OUT 3 2 DATA IN 5 2 DATA IN 3 5 DATAOUT 3 3 Gnd 4 7 G 2 T 4 7 Gnd 2 CTRL IN CTRL OUT 6 5 4 3K 7 CTRLIN 1 20 CTRLOUT 6 poindd LJK 080897 1 DB 25 DCE for terminals and printers 2 DB 25 DTE for modems Figure 8 2 Pinout Connections for DTE and DCE Devices INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 9 Lucent INTUITY Administration for Centrex Switch Integration Overview Lucent INTUITY Administration for Centrex Switch Integration Issue 1 October 1997 Page 9 1 Overview Administering the Lucent INTUITY system for switch integration requires using windows in the user interface to perform the procedures listed below in the specified order Table 9 1 Table 9 1 Task Procedure Matrix Order Procedure Window 1 Setting the Country and Switch gt NOTE Switch A Selection You must complete 2 Setting the Serial Interface Parameters these procedures inthe Serial order specified Interface 3
146. ons Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 10 Integration Validation and Troubleshooting Integration Validation Page 10 11 Validating Call Forwarding Scenarios Use the procedure below to test coverage for call forwarding scenarios m Testing for Busy Testing for Forward All Calls and Call No Answer Validating Busy Use this procedure to test call forwarding for busy extensions 1 Busy out a subscriber extension 2 Call the busy extension 3 Verify that the call follows the correct call forwarding coverage path and that the Lucent INTUITY system plays the busy greeting 4 Repeat this procedure for the other extensions to be tested Validating Forward All Calls and Call No Answer When a subscriber forwards all calls to the Lucent INTUITY SDGN number a call placed to the subscriber should follow the call forwarding coverage path and the correct system prompt should be played for that subscriber Use this procedure to test for Forward All Calls and Call No Answer for all subscribers 1 Call the subscriber 2 Verify that the correct prompt is played Validating Transfers Use this procedure to test transfers for all subscribers 1 From an INTUITY AUDIX mailbox use the T option to transfer to another AUDIX mailbox 2 Monitor the transfer time The transfer time should be approximately 5 to 8 seconds INTUITY Messaging Solutions Release 4 Issue 1 Integration with C
147. or DSP A specialized digital microprocessor that performs calculations on digitized signals that were orig inally analog and then sends the results on DIP switch See dual in line package switch direct inward dialing DID The ability for an outside caller to call an internal extension without having to pass through an oper ator or attendant direct memory access DMA A quick method of moving data from a storage device directly to RAM which speeds processing directory 1 A Lucent INTuITy AUDIX feature that allows you to hear a user s name and extension after press ing N at the activity menu 2 A group of related files accessed by a common name in soft ware display terminal A data terminal with a screen and keyboard used for displaying Lucent INTUITY screens and per forming maintenance or administration activities distributed communications system DCS A network of two or more switches that uses logical and physical data links to provide full or partial feature transparency Voice links are made using tie trunks distribution list See mailing list DMA See direct memory access DNIS See dialed number identification service domain An area where data processing resources are under common control The INTUITy AUDIX system is one domain and an e mail system is another domain DSP See digital signal processor DSU See data service unit DTE See data terminal equipment
148. or complete switch requirements see Chapter 3 Centrex Switch Requirements and Administration Table 2 1 Worksheet for Providing Central Office Requirements Information Needed by the CO Information Provided to the CO Amount of traffic expected Number of voice ports being used Type of message waiting indicator MWI used by the majority of INTUITY AUDIX subscribers a Flashing light a Stutter dial tone Extension numbers for the two test ie subscribers for acceptance testing Expected use of the automated attendant and outcalling features m Separate multi line hunt group MLHG required m More than one hunt group required Continued on next page INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Planning for Central Office Requirements Page 2 4 Table 2 1 Worksheet for Providing Central Office Requirements Continued Information Needed by the CO Information Provided to the CO Integration with 3A translator 5ESS switch only m The distance from the customer site to the switch Over 1 km 0 62 mi network terminator unit needed 1 km 0 62 mi or less network terminator unit not needed m Source of the customer s 3A translator and or a network terminator unit NT1U 200 NT1U 220 or NT1U 230 From the CO Purchased elsewhere Integration w
149. ors public mailing list A list of addresses that any INTUITy AUDIX user can use if that user knows the owner s list ID num ber and extension number Only the owner can modify a public mailing list pulse to tone converter A device connected to the switch that converts signals from a rotary pulses to touch tone signals This device allows callers to use rotary telephones to access options in a Lucent INTUITY user s mailbox or in an automated attendant R RAM See random access memory random access memory RAM The memory used in most computers to store the results of ongoing work and to provide space to store the operating system and applications that are actually running at any given moment read only memory ROM A form of computer memory that allows values to be stored only once after the data is initially recorded the computer can only read the contents ROM is used to supply constant code ele ments such as bootstrap loaders network addresses and other more or less unvarying programs or instructions INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 25 reboot See boot remote access Sending and receiving data to and from a computer or controlling a computer with terminals or PCs connected through communication that is telephone links remote installation A system site or piece of peripheral equipment that is installed in a different lo
150. ptions for the AT amp T Dataphone 202T Modem Page 6 8 cdin202t RPY 071897 e 202T modem modulator demodulator 3 Option switch S2 2 Option switch S4 4 Option switch S3 Figure 6 5 Location of Option Switches on the AT amp T Dataphone 202T Modem Operating the Rockers The options are set by moving rockers on the numbered side of the switches up open or down closed Figure 6 6 shows an example of a switch on the 202T modem In this example options 1 through 5 are closed indicated by rockers down on the numbered side of the switch Options 6 through 10 are open indicated by rockers up on the numbered side of the switch gt NOTE Figure 6 6 is an example only Use the switch settings in Table 6 2 TEEEEEE swin2m1 LJK 022797 1234567890 Figure 6 6 Example of 202T Modem Switch Option Settings INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 6 Setting the 202T Modem Setting Options Procedure for the AT amp T Dataphone 202T Modem Page 6 9 Use this procedure to set the switches 1 Remove the front of the data mounting 2 Pull out the circuit card 3 Use Table 6 2 to verify the option switch settings for S2 S3 and S4 gt NOTE The information in Table 6 2 may also be printed on the bottom of the modem housing Table 6 2 AT amp T Dataphone 202T Modem Option Settings Option Switch Seg
151. quirements Switch administration requirements DMS 100 and SL 100 Switch Hardware Requirements The customer must ensure that the CO provides the following hardware for the SMDI link A 202T modem at the switch if distance requires A 3002 data circuit between the two modems for example an 829 channel interface unit OMNI port or equivalent If an 829 channel interface unit is used an appropriate cable such as a B25A between the unit and the modem in the CO central office Data communications card NT1X67FA or higher vintage IOC card for 1200 baud rate link NT1X89AA AB or high vintage MPC card for 2400 baud rate link used for direct connection configurations or configurations with a customer supplied modem An SMDI link cable between the IOC MPC port on the switch and the 25 pin adapter connected to the Lucent INTUITY serial port cable gt NOTE If the NT1X67 IOC card is used at the switch the connection must be programmed for port 0 on the data communication card and the card must be dedicated for the Lucent INTUITY system A CAUTION The nt1x67bce or the nt1x67bd circuit cards are NOT compatible with the Lucent INTUITY system The hardware interface to the IOC MPC port varies with different switch models For direct connection without a modem or for connection through a customer supplied modem not a 202T modem see the DTE serial port adapter pin configuration in Chapter 8 Hardware Installati
152. r you can administer all the windows and then stop and restart the system just one time See Stopping and Starting the Voice System below for the procedure Lucent INTUITY Main Menu All procedures in this chapter begin at the Lucent INTUITY Main menu Figure 9 1 For information about accessing the Main menu see Logging In to the INTUITY AUDIX System in Appendix B Accessing Windows and Screens in the system installation book for your platform gt NOTE Figure 9 1 is a sample window only and does not reflect the options loaded onto the actual system you are installing INTUITY TM Main Menu AUDIX Administration Customer Seruvices Administration Switch Interface Administration Networking Administration Upgrade Voice System Administration Figure 9 1 Lucent INTUITY Main Menu INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Setting the Country and Switch Page 9 5 Setting the Country and Switch Use this procedure to set the country and switch for the integration or to print the default settings for certain system parameters should they be needed for future troubleshooting Settings in this window determine the default switch integration parameters for the system Country specific and switch specific defaults are displayed on various windows in the user interface
153. r telecommunication services or facili ties accessed through or connected to it Lucent Technologies will not be responsible for any charges that result from such unauthorized use Lucent Corporate Security Whether or not immediate support is required all toll fraud incidents involv ing Lucent products or services shoud be reported to Lucent Corporate Secu rity at 1 800 821 8235 In addition to recording the incident Lucent Corporate Security is available for consultation on security issues investiga tion support referral to law enforcement agencies and educational pro grams Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and you need tech nical support or assistance call the Lucent Technologies National Customer Care Center Toll Fraud Intervention Hotline at 1 800 643 2353 Federal Communications Commission Statement Part 15 Class A Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commer cial environment This equipment generates uses and can radiate radio fre quency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communica tions Operation of this equipment in a residential area is likel
154. rding utility CDRU CED tone See called tone CELP See code excited linear prediction central office CO An office or location in which large telecommunication equipment such as telephone switches and network access facilities are maintained In a CO private customer lines are terminated and con nected to the public network through common carriers central processing unit CPU The component of the computer that manipulates data and processes instructions coming from software channel A telecommunications transmission path for voice and or data channel capacity A measure of the maximum bit rate through a channel class of restriction COR A feature that allows up to 64 classes of call origination and call termination restrictions for tele phones telephone groups data modules and trunk groups See also class of service class of service COS The standard set of INTUITY AUDIX features given to users when they are first administered set up with a voice mailbox See also class of restriction clear to send CTS Located on Pin 5 of the 25 conductor RS 232 interface CTS is used in the transfer of data between the computer and a serial device client A computer that sends receives and uses data but that also shares a larger resource whose func tion is to do most data storage and processing For Lucent INTuITY Message Manager the user s PC running Message Manager is the client See also server CMS See call ma
155. re Installation for Centrex Switch Integration with the 202T Modem Distance Requirements Page 7 2 Distance Requirements A Centrex switch integration requires installation of a 202T modem only if the distance between the Lucent INTUITY system and the switch is greater than15 3 m 50 ft per RS 232 standard If the distance is 15 3 m 50 ft or less for Northern Telecom Nortel DMS 100 and SL 100 integrations no modem is required and a direct connect configuration can be used See Chapter 8 Hardware Installation for Integration with Direct Connection or Customer Supplied Modem For a Lucent 5ESS switch direct connection is not an option Either a modem or the 3A SMSI translator must be used See Chapter 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator However if the distance is 9 7 km 6 mi or greater the 5ESS switch cannot be integrated with a 3A SMSI translator A 202T modem must be used instead Hardware Two versions of the 202T modem are in use Motorola 202T modem a AT amp T 202T Dataphone modem Refer to the following drawings of the 202T modem when installing the switch integration hardware Motorola 202T Modem Figure 7 1 shows the front and Figure 7 2 shows the back of the Motorola 202T modem moin202f KLC 022897 Figure 7 1 Motorola 202T Modem Front View INTUITY Messaging Solutions Release 4 Issue 1 Integration with
156. re necessary to integrate a 5ESS switch with any MAP multi application platform of the Lucent INTUITY system using a 3A translator INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Configuration Page 4 2 Configuration The 5ESS switch supports the applications processor interface API protocol Data must be converted from simplified message service interface SMSI to API protocol before it reaches the integrated services digital network ISDN switching module on the 5ESS switch To translate API to SMSI protocol a 3A SMSI translator is used The 3A translator can be connected to the multi port serial circuit card on any INTUITY multi application platform M AP Distance Requirements Different hardware configurations are possible depending on the distance between the 3A translator and the switch If this distance is over 1 km 0 62 mi a network terminator unit NT1U 200 NT1U 220 or NT1L 230 is required a NT1L 230 network terminator unit can be used in any configuration m NT1U 220 or NT1L 230 network terminator unit is required if the U card on the 5ESS switch uses 2B1Q encoding 5ESS switch Version 6 or later Under these conditions do not use an older version NT1U 200 network terminator unit The following configurations are supported for connection to the multi port serial circuit card wi
157. rectly to a switch To use this configuration the Lucent INTUITY system and the switch must be separated by no more than 14 3 m 50 ft In a direct connection the Lucent INTUITY system and the switch are connected without a modem or other peripheral device by a straight RS 232 cable or by an RS 232 null modem cable The hardware and testing is also required when a Lucent INTUITY system is to be connected to a customer supplied modem other than the 202T modem In this type of configuration the customer is responsible for installation and testing of any hardware not supplied by Lucent Technologies Purpose This chapter provides the hardware installation procedures necessary to integrate A Northern Telecom Nortel DMS 100 or SL 100 switch with any Lucent INTUITY MAP multi application platform using a direct connection to the multi port serial circuit card gt NOTE This configuration cannot be used for integration of a Lucent 5ESS switch It can be used for Nortel DMS 100 and SL 100 switches only if the distance between the Lucent INTUITY system and the switch is less than 15 3 m 50 ft If the distance is15 3 m 50 ft or greater a modem must be used See Chapter 7 Hardware Installation for Centrex Switch Integration with the 202T Modem INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 8 Hardware Installation for Integration with Direct Connection or Custo
158. riber and user are interchangeable terms that describe a person administered on the Lucent INTUITY system The word user is the preferred term in the text however subscriber appears on most of the screens and is the command word you must type at the command line for example change subscriber Jane Doe m The Lucent INTUITY system displays windows screens and menus Windows show and request system information Figure 1 and Figure 2 Screens request that you enter a command atthe enter command prompt Figure 3 Menus Figure 4 present options from which you can choose to view another menu or a screen or window INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 About This Book Conventions Used in This Book Page xii Card O is IUC6 0 S Index 0 Function TipRing State Inseru HN STATE STATE CHNG TIME SERVICE NAME PHONE Inseru Jan Ie xDNIS_SUC 3001 CD PT C 6 0 Pa A Inseru Jan iT xDNIS_SUC 3002 2 2 Inseru Jan rt DNIS_SUC 3003 3 3 Inseru Jan iT DNIS_SUC 3004 4 4 Inseru Jan sif DNIS_SUC 3005 5 5 Inseru Jan fit DNIS_SUC 3006 1 is IVC6 0 S gt of Function TipRing State Inseru Figure 1 Example of a Lucent INTUITY Window Showing Information Serial Interface Integration Data Bits Baud Rate Stop Bit s Parity 0 E N Start Bit s Flow Control Y N Serial Ports Figure 2 Example of a Lucent INTU
159. rmation about this window When the window displays the setting you want press S1 The new setting is saved and the window displays the following SAVED SMS IBAUD Press S1 until the window displays LCEN and then press S2 The window displays the default setting 00000000 with the first digit from the left flashing You will change this setting one digit at a time to the value you obtained from the CO INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 5 Programming the 3A Translator Programming the 3A Translator Page 5 6 7 Press S2 until the flashing digit displays the value you want and then 10 11 12 13 14 15 16 press S3 The setting is displayed with the next digit flashing Repeat Step 7 until each of the digits is correctly set and then press S1 The new setting is saved and the window displays the following SAVED LCEN Press S1 until the window displays BCID and then press S2 The window displays the default setting 00000 with the first digit from the left flashing You will change this setting one digit at a time to the value you obtained from the CO Press S2 until the flashing digit displays the value you want and then press S3 The setting is displayed with the next digit flashing Repeat Step 10 until each of the digits is correctly set and then press S1 The new setting is saved and win
160. rnoff intervals 0 squelch 9 Closed 0 Open Clear to send interval M 8 msec S3 1 Open 4 wire operation ZK 2 Open Compromise delay ZU Maximum equalization 3 Open Channel condition ZY Basic 4 Open 4 wire operation ZK 5 Open Compromise amplitude ZW Maximum equalization 6 Closed 4 wire operation ZK 7 Closed 4 wire operation ZK 8 Closed 4 wire operation ZK 9 Closed 4 wire operation ZK 0 Closed 4 wire operation ZK S4 1 Closed Continuous carrier ZN In 2 Open Carrier detector reset ZM Out 3 Closed State of CC data set YB On ready during analog loopback 4 Insert the circuit card in the modem data mounting 5 Replace the front of the data mounting INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 7 Hardware Installation for Centrex Switch Integration with the 202T Modem Overview Hardware Installation for Centrex Switch Integration with the 202T Modem Issue 1 October 1997 Page 7 1 Overview This chapter describes a The 202T modem Connecting to the multi port serial circuit card Cabling the voice ports Purpose This chapter provides information on the hardware connections required to integrate any Lucent INTUITY MAP multi application platform system with a Centrex switch using a 202T modem INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 7 Hardwa
161. rogram that resolves filesystem incompatibilities and updates restored filesystems to a workable level of service Audits are done automatically on a periodic basis or can be per formed on demand AUDIX See Audio Information Exchange autodelete An Inturty AUDIX feature that allows users to designate that faxes be automatically deleted from their mailboxes after they are printed automated attendant A Lucent INTUITY system feature that allows users to set up a main extension number with a menu of options that routes callers to an appropriate department at the touch of a button automatic call distribution ACD The System 85 Generic 2 or Generic 3 call distribution group of analog ports that connects Lucent INTuITY users to the system See also call distribution group automatic circuit assurance ACA A feature of the switch that keeps records of both very long and very short calls and notifies the attendant when these calls exceed a certain parameter The logic is that many very short calls or one very long one may suggest a trunk that is hung broken or out of order The attendant can then physically dial into the trunk to check it INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 4 automatic message scan An Inturty AUDIX feature that allows users to scan all message headers and messages at the touch of two buttons With Lucent INTuITy FAX Messaging this
162. rpose This chapter contains information needed to plan the integration of the Lucent INTUITY system with the following Centrex switches m Lucent 5ESS switch Northern Telecom Nortel DMS 100 switch Nortel SL 100 switch INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Worksheets Page 2 2 Worksheets This chapter includes worksheets to record information needed to complete the integration General Considerations Consider the following information before the on site installation of the Centrex switch integration hardware The 5ESS DMS 100 and SL 100 switches can be integrated with the following Lucent INTUITY multi application platforms MAPs MAP 40 MAP 40P MAP 100 MAP 5P For all the Lucent INTUITY platforms the customer must purchase a multi port circuit card to be used for the serial connection Before the installation determine which system and hardware you will use For information about cabling configurations to integrate the Lucent INTUITY system with A5ESS switch by use of a 3A translator see Chapter 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator A5ESS DMS 100 or SL 100 switch by use of a 202T modem see Chapter 7 Hardware Installation for Centrex Switch Integration with the 202T Modem ADMS 100 or SL 100 switch by use of a dir
163. s binary synchronous communications BSC A character oriented synchronous link protocol BIOS See basic input output system body The part of a Lucent INTUITY voice mail that contains the actual spoken message For a leave word calling LWC message it is a standard system announcement INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 5 boot The operation to start a computer system by loading programs from disk to main memory part of system initialization Booting is typically accomplished by physically turning on or restarting the system Also called reboot boot filesystem The filesystem from which the system loads its initial programs BRI See basic rate interface broadcast messaging An Inturty AUDIX feature that enables the system administrator and other designated users to send a message to all users automatically BSC See binary synchronous communications buffer A temporary storage area used to equalize or balance different operating speeds A buffer can be used between a slow input device such as a terminal keyboard and the main computer which operates at a very high speed bulletin board An Intulty AUDIX feature that allows a message to be played to callers who dial the bulletin board extension Callers cannot leave a message since it is a listen only service Also called information service bundling Combining several calls a
164. s 10 digits and the INTUITY extension length is 7 digits The first 3 digits are stripped off INTUITY extension length 7 Switch Switch Switch INTUITY Switch Remote Prefix Start Ext End Ext Prefix ID Y N 212 8600000 8609999 a N INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 9 Lucent INTUITY Administration for Centrex Switch Integration Setting the Hunt Group Translations Setting the Hunt Group Translations Issue 1 October 1997 Page 9 20 Use this procedure to assign the Tip Ring port channels to hunt groups This procedure is used only for switches that use simplified message desk interface SMDI protocol to enable multiple hunt group administration Specifically the procedure assigns to a Lucent INTUITY channel the message desk number MDN and switch channel logical terminal number LTN that the switch passes in the call information To complete the procedure you will need information from the central office CO in Table 2 3 in Chapter 2 Planning for Centrex Switch Integration 1 Start at the Lucent INTUITY Main menu Figure 9 1 and select gt Switch Interface Administration gt Call Data Interface gt System Translation gt Hunt Group Translation The system displays the first of four screens of the Hunt Group Translation window Figure 9 7 If the parameters have been previously administered the system displays the current values To access the nex
165. s Page 5 3 SS ater Simplified Message Service Interface 3A Translator SETUP SWITCHES PORT STATUS ISDN LINK STATUS Ye Z S1 S2 3 s4 P1 P2 4 4 C aa a dae et S Not Kee es 4 h1in3afr RPY 071897 i Fi 8 character LED display 5 Diagnostic port status LED P2 Sanity pinwheel 6 Tricolor ISDN link status LED Option setup switches T Power LED SMSI port status LED P1 Figure 5 2 Closeup Front View of 3A SMSI Translator 3A Translator Setup Options Sixteen options are available on the 3A translator Table 5 1 Each option has a default setting For most of the options you do not need to change the default Options you must set for the Lucent INTUITY system are shown in Table 5 1 in bold type Use Table 5 1 to record your settings for these options gt NOTE For a list of information needed to select the settings see Chapter 2 Planning for Centrex Switch Integration Table 5 1 Options on the 3A Translator Required Options in Bold Option Default Setting Your Setting SMSIBAUD 1200 1200 SMSIPRTY even7dls DIAGBAUD 1200 DIAGPRTY even7dls LCEN 00000000 BCID 00000 TEI 01 Continued on next page INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 5 Programming the 3A Translator 3A Translator Setup Switch Functions Page 5 4 Table 5 1 Options on the 3A Translator Required Options
166. s Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 1 Overview of Centrex Switch Integration Joint Acceptance Testing Page 1 5 Joint Acceptance Testing Joint acceptance testing is to be executed by both the customer representative and the INTUITY AUDIX on site installer when the installation includes Lucent Technologies products and customer provided equipment Acceptance testing is performed at the end of an installation to demonstrate to the customer that the installation is operational The purpose of joint acceptance testing is to have knowledgeable people available to test and resolve issues before final completion of the service order Joint acceptance testing is required for Centrex switch integrations Features and Functionality The following features and functionality limitations apply for integrations with Centrex switches 5ESS Switch Lucent INTUITY system integration with the 5ESS switch does not support the following Lucent INTUITY features due to switch interface limitations Leave word calling LWC High speed digital networking a Enhanced call transfer gt NOTE Transfer to 0 is a blind transfer a Transfer into the INTUITY AUDIX system DMS 100 and SL 100 Switches Lucent INTUITY system integration with the DMS 100 and SL 100 switches does not support the following features due to switch interface limitations Leave word calling LWC m Port logins and logouts in servi
167. s Window Field Descriptions Continued Field Description Values MWL on prefix MWL on suffix MWL off prefix MWL off suffix MWI Update Y N Background Refresh Y N Background Interval Background Updates Broadcast Interval Broadcast Updates gt NOTE Only the remote maintenance login can change the information in these fields Block Start Time Sets the time when blocking of MWI updates begins on a daily basis Block End Time Sets the time when blocking of MWI updates ends on a daily basis Format HH MM SS where HH is the hour in the 24 hour system range 0 23 MM is the minute range 0 59 SSis the second range 0 59 INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Setting the Dial Plan Translations Page 9 16 Setting the Dial Plan Translations Use this procedure to Set the Lucent INTUITY extension length also called the dial plan Setup the translations to be done on the calling party identification CLI and called party identification CP ID for incoming and outgoing calls to interface the Lucent INTUITY system and the switch For Centrex switches typically the switch sends a string of either 7 or 10 digits The Lucent INTUITY system must strip digits from the string
168. s a trademark of Lotus Development Corporation TMlis a trademark of Texas Micro Systems Inc a UNIXis a registered trademark of UNIX System Laboratories Inc VB PC is a trademark of Voice Technologies Group Inc VoiceBridge is a registered trademark of Voice Technologies Group Inc VOXEM is a registered tradesman of VOXEM Inc a VT100 is a trademark of Digital Equipment Corporation Windows is a trademark of Microsoft Corporation INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 About This Book Related Resources Page xviii Related Resources This section describes additional resources available for you to learn more about installation of the Lucent INTUITY product Documentation gt NOTE The Lucent INTUITY Messaging Solutions Release 4 Documentation Guide 585 310 016 contains a detailed description of all books included in the Release 4 Lucent INTUITY documentation library Always refer to the appropriate book for specific information on planning installing administering or maintaining a Lucent INTUITY system This book is designed to be used in conjunction with the appropriate installation and maintenance books for your platform m INTUITY Messaging Solutions Release 4 MAP 40P System Installation 585 310 196 m INTUITY Messaging Solutions Release 4 MAP 100 System Installation 585 310 173 m INTUITY Messaging Solutions Release 4 MAP 5P Sy
169. s the delays in accessing a port on the Lucent INTUITY system For exam ple if the GOS is P05 95 of the callers hear the system answer and 5 hear ringing until a port becomes available to answer the call guaranteed fax A feature of Lucent INTuITy FAX Messaging that temporarily stores faxes sent to a fax machine In cases where the fax machine is busy or does not answer a call the call is sent to an INTUITY AUDIX mailbox guest password A feature that allows callers who are not INTUITyY AUDIX users to leave messages on the system by dialing a user s extension and entering a system wide guest password H hard disk drive A high capacity data storage and data retrieval device that is located inside a computer A hard disk drive stores data on nonremovable high density magnetic media based on a predetermined format for retrieval by the system at a later date hardware The physical components of a computer system The central processing unit disks tape and floppy drives are all hardware header Information that the system creates to identify a message A message header includes the origi nator or recipient type of message creation time and delivery time help A command run by pressing HELP or CTRL on a Lucent INTuITY display terminal to show the options available at your current screen position In the INTuITy AUDIX system press on the telephone keypad to get a list of options See also on line help host
170. se HS1X67 for the 1X67F circuit card XLATION Translations used for incoming Usually set to NONE and outgoing calls PROTOCOL Protocol used for the datalink Set to NONE for the serial link DIRECTION Specifies the direction that data Set the direction as INOUTLK for two way travels through the link XFERS Report type currently allowed on Set to SMDIDATA the datalink Activating the SMDI Link The SMDI link must be assigned to the voice ports This is done by using the service order SERVORD procedure to assign the SMDI option for each voice port by setting SMDI_AUTOLOG to y for all voice ports Defining the UCD Agent for Each Voice Port that Connects to the Lucent INTUITY System The UCD group setup requires defining settings for each UCD agent analog line using the service ordering SERVORD table Each voice port Tip Ring line coming into the Lucent INTUITY system must be defined as a UCD agent The directory numbers assigned to each voice port UCD agent must also be assigned in the Voice Equipment window on the Lucent INTUITy system Each voice port connecting to the Lucent INTUITY system must be configured as a loop start interface The status must be set to WORKING in the Line Circuit Inventory LNINV table There must be a sufficient number of DS 30A links between the LCGs Line Group Controllers and the LCMs Line Concentrator Modules to support traffic to the Lucent INTUITY system See Nortel
171. sioning project managers Sales and Technical Resource Center STRC INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 About This Book Release History Page x We assume that the primary users of this book have completed the Lucent INTUITY hardware installation training course see Related Resources below Release History This is the first release of this book How to Use This Book Although this book is designed to step you through the switch integration process you can also use it as a quick reference to obtain specific information you may need on a topic For Complete Installation Instructions Read Chapter 1 Overview of Centrex Switch Integration first for background information and a checklist of tasks necessary to complete the integration Table 1 1 Use the information in the other chapters in the book in the appropriate order as directed by the checklist For an Integration Checklist If you want a quick reference see Centrex Switch Integration Checklist in Chapter 1 Overview of Centrex Switch Integration Procedures required for switch integration are listed in the order in which you must perform them Also included are references to where you will find the complete procedures in this book or other books for the Lucent INTUITY product For Troubleshooting Information For troubleshooting information see Chapter 1
172. sonal injury INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 About This Book Trademarks and Service Marks Page xvi Av DANGER Indicates the presence of a hazard that if not avoided will cause death or severe personal injury SECURITY ALERT Indicates the presence of a toll fraud security hazard Toll fraud is the unauthorized use of a telecommunications system by an unauthorized party Trademarks and Service Marks The following trademarked products are mentioned in books in the Lucent INTUITY document set 5ESS is a registered trademark of Lucent Technologies AT is a trademark of Hayes Microcomputer Products Inc AUDIX is a registered trademark of Lucent Technologies cc Mail is a registered trademark of cc Mail a subsidiary of Lotus Development Corporation COMSPHERE is a registered trademark of Paradyne Corp CONVERSANT is a registered trademark of Lucent Technologies DEFINITY is a registered trademark of Lucent Technologies DMS 100 is a trademark of Northern Telecom Limited Dterm is a trademark of NEC Telephones Inc Equinox is a trademark of Equinox Systems Inc INTUITY is a registered trademark of Lucent Technologies Lotus Notes is a registered trademark of Lotus Development Corporation Lucent is a trademark of Lucent Technologies MEGAPORT is a trademark of Equinox Systems Inc MEGAPLEX is a trademark of Equinox Systems Inc Meridian
173. ssword login announcement A feature enabling the system administrator and other designated users to create a mail message that is automatically played to all INTUITY AUDIX users every time they log in to the system Lotus Notes Information management software for work groups that allows individuals to share and manipulate information over a local or wide area network INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 19 LWC See leave word calling M magnetic peripherals Data storage devices that use magnetic media to store information Such devices include hard disk drives floppy disk drives and cartridge tape drives mailbox A portion of disk memory allotted to each Lucent INTUITy system user for creating and storing out going and incoming messages mailing list A group of user addresses assigned a list ID and public or private status A mailing list may be used to simplify the sending of messages to several users maintenance The process of identifying system errors and correcting them or taking steps to prevent problems from occurring major alarm An alarm detected by Lucent INTUITY software that affects at least one fourth of the Lucent INTUITY ports in service Often a major alarm indicates that service is affected MANOOS See manually out of service manually out of service State of operation during which a unit has been intentionall
174. st phones 3 5 required on 5ESS switch 3 5 minitester 8 2 MLHG see multiline hunt group modems 202T see 202T modems multiline hunt group central office requirements for 3 3 lines assigned to 3 4 queuing assigned 3 4 multiple hunt groups see hunt groups multiple multi port serial circuit card 4 2 planning for use of 2 2 multi port serial circuit cards connecting 202T modem to 7 4 to 7 MWI device assignments setting 9 10 MWI Parameters window 9 1 MWI updates 10 12 MWI see message waiting indicators Issue 1 October 1997 Page IN 6 N network terminator units distance requirements for NT1L 230 a distance requirements for NT1U 200 4 2 distance requirements for NT1U 220 4 2 illustrations 4 4 NT1U 200 or NT1L 230 when required 4 NT1U 220 or NT1L 230 when required 4 power supply 4 5 power supply for illustration 4 5 requirements for 4 2 NT1L 230 see network terminator units NT1U 200 see network terminator units NT1U 220 see network terminator units O OB D links 3 2 options setting on 3A translator 5 3 setting on Motorola 202T modems 6 3 P parameters serial interface 9 8 parity setting on Lucent Intuity system 9 8 permissions for windows used in switch integration 9 3 phantom numbers 9 2 INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 Index assigning to switch 0 9 2 dummy extensions see phantom numb
175. st to send a TD transmit data DSR data set ready INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 8 Hardware Installation for Integration with Direct Connection or Customer Supplied Modem Connecting Directly to a Switch or Customer Supplied Modem Page 8 3 6 Leave the minitester connected to the cable gt NOTE The minitester can be left in line with the customer equipment at the customer s discretion amp 2 Ro EEEE cyin mp1 LJK 080897 1 Multi port serial circuit card 4 RS 232 mini tester 2 4 3 m 14 ft cable 5 To customer premise equipment 3 RS 232 6 25 pin DTE adapter Figure 8 1 Connecting from the Multi Port Serial Circuit Card on the Lucent INTUITY System to a Customer Supplied Modem or Other Equipment The remaining connections are the customer s responsibility m The connection may require punching depending upon the service provider s requirements A customer supplied gender changer may be required to connect to the customer equipment a Ifthe customer equipment is DTE a customer supplied null modem cable is required If the customer equipment is DCE data communications equipment the connection can be made directly to the Lucent supplied RS 232 DTE adapter or the RS 232 minitester if is left in line DCE Comcode 4070501 11 DTE Comcode 407050095 Pinouts Use the following pinout connecti
176. stem Installation 585 310 185 a INTUITY Messaging Solutions Release 4 MAP 40 Maintenance 585 310 171 a INTUITY Messaging Solutions Release 4 MAP 40P Maintenance 585 310 197 m INTUITY Messaging Solutions Release 4 MAP 100 Maintenance 585 310 174 m INTUITY Messaging Solutions Release 4 MAP 5P Maintenance 585 310 186 You may also need the following book a INTUITY Messaging Solutions Release 4 Administration 585 310 564 See the inside front cover of this book for information on how to order Lucent INTUITY documentation Training Lucent Technologies recommends the following training class as a prerequisite to installing a Lucent INTUITY system Course No BTT 506H INTUITY Messaging Solutions Installation and Maintenance INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 About This Book How to Comment on This Book Page xix Course No BTC 102H INTUITY AUDIX System Administration The following training classes are recommended for account teams who interact with customers integrating a Lucent system with a non BCS switch Course No BSP 014L Multimedia Sales Seminar Course No BSP 029CC Multimedia Solutions Electronic Tutor For more information on Lucent INTUITY training call the BCS Education and Training Center at one of the following numbers a Organizations within Lucent 904 636 3261 Lucent Technologies customers and all others 800 2
177. sting telephone numbers for testing see acceptance testing administration 5ESS switch 3 2 to 3 5 Lucent Intuity windows for switch integration 9 1 to 9 23 test subscribers 3 5 3 15 analog lines number required 3 3 API see applications processor interface applications processor interface 3 2 automated attendant validation 10 12 automated attendant feature voice ports assigned for 3 4 B basic rate interface required by central office 3 2 baud rate setting on 3A translator 5 5 setting on Lucent Intuity system 9 8 BCID setting on 3A translator 5 6 BRI see basic rate interface Brite cards when required on 5ESS switch 3 2 business customer group ID 3 4 C call coverage see call forwarding call disconnection 10 12 call forwarding 3 5 planning for 2 8 validation 10 11 call forwarding coverage validation 10 11 call no answer validation 10 11 call progress tones troubleshooting for incorrect settings 10 14 Call Request Retrieval Feature Call Request Retrieve CRR 1 6 Call Request Retrieval feature 1 5 Call Request Activate CRA 1 6 Call Request Delete All CRDA 1 6 description 1 5 central office requirements for 2 3 INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 Index Centrex switch integration checklist for 1 6 Lucent Intuity platforms supported 2 2 channel mapping described 2 10 planning for 2 1
178. switch The switch directly connected to the Lucent INTUITY system over the data link Also the physical link connecting a Lucent INTUITY system to a distributed communications system DCS network INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 16 hunt group A group of analog ports on a switch usually administered to search for available ports in a circular pattern I T O Input output IDI See isolating data interface IMAPI See INTUITY messaging application programming interface INADS See initialization and administration system information service See bulletin board initialization The process of bringing a system to a predetermined operational state The start up procedure tests hardware loads the boot filesystem programs locates mounts and opens other required filesystems and starts normal service initialization and administration system INADS A computer aided maintenance system used by remote technicians to track alarms initialize To start up the system for the first time input A signal fed into a circuit or channel integrated services digital network ISDN A network that provides end to end digital connectivity to support a wide range of voice and data services integrated voice processing CELP IVC6 card A computer circuit card that supports both fax processing and voice processing capabilities It provides two a
179. t screen press F5 To return to the previous screen press PREV PAGE F4 p Translation Screen 1 of 4 DMS100 Integration INTUITY Message Channel Desk Number INTUITY Message Channel Desk Logical Terminal Logical Terminal Hunt Group Translation Window INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Setting the Hunt Group Translations Page 9 21 2 Enter the MDN that is to be mapped to INTUITY channel 0 in the Message Desk Number field associated with channel 0 see Table 9 7 Enter the LTN corresponding to the MDN in the Logical Terminal Number field associated with channel 0 see Table 9 7 Repeat Steps 2 and 3 for the other MDNs and LTNs you need to map 5 Press F3 SAVE The system displays the following message You need to restart the Voice System to make these changes active 6 Press 1 ACKNOWLG MESSAGE Press F CANCEL four times to return to the Lucent INTUITY Main menu Figure 9 1 Table 9 7 Hunt Group Translations Window Field Descriptions Field Description Values lt switch gt Displays the switch selected on the Display only Integration Switch Selection window Figure 9 2 INTUITY Displays the maximum number of Display only If a channel is not in use channel channels 0 through 63 that can be donot map an MDN or L
180. t the system see the worksheets in Table 2 3 and Table 2 4 A telephone to place test calls for validation This telephone should be located so that the installer can view the system monitor while placing the calls If this is a new system installation one of the two test telephones for the INTUITY AUDIX application or the test telephone for the Lucent INTUITY Lodging application can be used The appropriate translations on the switch so that calls can be forwarded to the Lucent INTUITY system and the appropriate MWI indication stutter tone or MWI lamp can be turned on or off Before the installation review with your project manager the extent of your responsibilities and when administration will be performed on the switch Complete the worksheets that will be needed for installation Recording Channel Mapping and MDNs Fill in the worksheet for channel mapping and MDN test Table 2 3 You will need this information to administer the Hunt Group Translation window see Setting the Hunt Group Translations in Chapter 9 Lucent Intuity Administration for Centrex Switch Integration If you are a Installing a new Lucent INTUITY system or adding the feature to an existing system and changing the channel mapping assigning different channels to Lucent INTUITY ports fill in the worksheet with information from the CO a Adding the multiple hunt group feature to an existing system that will retain its existing cha
181. t to view entries in the Source field see Table 10 1 m If no enter ALL in the Source field Press F3 DISPLAY The system displays the log data you selected up to a maximum of 2000 entries see the examples following Table 10 1 7 Press F6 CANCEL three times to return to the Lucent INTUITY Main menu Figure 9 1 Table 10 1 Switch Integration Log Window Field Descriptions Field Description Values lt switch gt Displays the switch selected on the Switch Display only Integration Selection window Figure 9 2 Start Date Selects events logged in the specified Format MM DD YYYY where interval up to a maximum of 2000 events If m MMis the month range 1 12 you use the Sequence Number field the system ignores data in these fields and DD is the day range 1 31 the Source field a YYVYis the year Time Format HH MM SS where m HHis the hour in the 24 hour system range 0 23 m MMis the minute range 0 59 m SSis the second range 0 59 Source Selects the name of a switch integration m RDR process for display The display includes all SWINDIP events logged by this process from the 2000 events currently contained in the log If m WTR you use the Sequence Number field a ALL the system ignores data in this field and the Start Date and Time fields Sequence Specifies a sequence number that A 5 digit number Number corresponds to a logged event If you use this fie
182. th the 3A translator m Less than 1 km 0 62 mi from the 5ESS switch 1 km 0 62 mi or more from the 5ESS switch with NT1U 220 or NT1L 230 network terminator unit m Less than 1 km 0 62 mi from the 5ESS switch with NT1U 200 or NT1L 230 network terminator unit gt NOTE At distances of 9 7 km 6 mi or greater the 3A translator cannot be used A modem must be used instead INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Hardware Devices Page 4 3 Hardware Devices See the following illustrations when installing the 5ESS integration hardware a 3A translator Figure 4 1 and Figure 4 2 a NT1U 220 network terminator unit Figure 4 3 a NT1L 230 network terminator unit Figure 4 4 Power supply for NT1U 220 NT1U 220 and NT1L 230 network terminator units Figure 4 5 gt NOTE The NT1U 200 network terminator unit is not illustrated It resembles the NT1U 220 network terminator unit h2in3as1 CJL 031797 Figure 4 1 Back View of the 3A SMSI Translator INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Hardware Devices Page 4 4 Bie seca DIAGNOSTIC h2insms1 RPY 071897 1 SMSI port 3 DC power rec
183. the Lucent INTUITY system on disk memory Also called voice mail voice port The IVC6 port that provides the interface between the Lucent INTUITY system and the analog ports on the switch voice terminal A telephone used for spoken communications with the Lucent INTUITy system A touch tone tele phone with a message waiting indicator is recommended for INTUITY AUDIX users INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 32 voicing 1 Speaking a message into the Lucent INTUITY system during recording 2 Having the system play back a message or prompt to a user VP Voice platform application identifier See application identifier VR Voice response application identifier See application identifier Ww WAN See wide area network wide area network WAN A data network typically extending a local area network LAN over telephone lines to link with LANS in other buildings and or geographic locations window That portion of the Lucent INTUITY user interface through which you can view system information or status INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 Index Index Issue 1 October 1997 Page IN 1 Numerics 202T modem electrical requirements 2 6 operating environment 2 6 planning for 2 6 202T modems AT amp T dataphone version 6 2 AT amp T dataphone version illustration 7 3 bau
184. time press star H Please enter extension and pound sign Foran MDN associated with an Automated Attendant the system plays the Automated Attendant s greeting Foran MDN associated with another application such as INTUITY Lodging the system answers with the application s greeting If the system answers with the wrong prompt or with a request for the extension number for the person for whom you wish to leave a message the test failed This usually indicates one of the following a The channel numbers have changed and the channels have not been re mapped or the channel has been improperly mapped on the Lucent INTUITY system a The physical connection is incorrect or loose The MDN or the channels on the switch may be improperly administered The MDNs and the channel have been improperly mapped on the Lucent INTUITY Hunt Group Administration window 4 Repeat Steps 2 and 3 for each hunt group and verify that you receive the correct response Validating the Port Connectivity Use this procedure to test whether the ports are properly physically connected 1 Access the System Monitor Voice Channels window For the procedure to do so see Viewing the System Monitor above 2 Have the switch administrator place calls to each individual Lucent INTUITY voice channel one at a time 3 Use the System Monitor window to verify that the correct channel is accessed from the switch INTUITY Messaging Soluti
185. tionality 1 5 5ESS Switch 15 DMS 100 and SL 100 Switches 1 5 a Centrex Switch Integration Checklist 1 6 2 Planning for Centrex Switch Integration 2 1 a Overview el Purpose 2 1 a Worksheets 2 2 a General Considerations 2e a Planning for Central Office Requirements 2 3 Worksheet for Providing Central Office Requirements 2 3 Worksheet for Obtaining Central Office Information 2 5 a Planning for the Electrical System 2 6 Electrical Requirements for the 202T Modem 2 6 Electrical Requirements for the 3A Translator 2 6 a Planning for the 202T Modem 2 6 a Planning for the 3A Translator 2 7 Physical Specifications 2 7 Preparation for Programming 2 7 a Planning for Call Forwarding 2 8 a Planning for Hunt Groups 2 9 Single Hunt Group 2 9 Multiple Hunt Groups 2 10 MDN and Channel Mapping 2 10 Recording Channel Mapping and MDNs eli a Planning for the Lucent INTUITY Lodging Application 2 15 Cut to Service 2 16 a Planning for Lucent INTUITY Administration 2 16 3 Centrex Switch Requirements and Administration 3 1 a Overview 3 1 Purpose 3 1 a Lucent 5ESS Switch 3 2 INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 Contents 5ESS Switch Hardware and Software Requirements 3 2 5ESS Switch Administration Requirements 3 3 a Nortel DMS 100 and SL 100 Switches 3 6 DMS 100 and SL 100 Switch Hardware
186. to accord with the number of digits set in the Lucent INTUITY system extension length 1 Start at the Lucent INTUITY Main menu Figure 9 1 and select gt Switch Interface Administration gt Call Data Interface gt System Translation Administration gt Dial Plan Translation The system displays the first of five screens of the Dial Plan Translation window Figure 9 6 with defaults for your integration If the parameters have been previously administered the system displays the current values instead To access the next screen press F5 NEXT PAGE To return to the previous screen press F4 PREV PAGE INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 9 Lucent INTUITY Administration for Centrex Switch Integration Setting the Dial Plan Translations Page 9 17 Dial Plan Translation Screen 1 of 5 SESS Integration INTUITY Extension Length 94 Switch Network Access Code W Switch Switch Switch INTUITY Switch Remote Prefix Start Ext End Ext Prefix Number Y N Figure 9 6 Dial Plan Translation Window 2 Verify that the INTUITY extension length in the INTUITY Extension Length field is correct see Table 9 6 gt NOTE You should have already administered the INTUITY Extension Length field as a part of initial administration for switch integration 3 Enter the Switch network access code in the Switch Network Access Code field see Table
187. to be tested and cut to service the customer must provide the CO with two test user extensions and all user extensions on the system Once the integration is complete the CO must perform acceptance tests for the two test users The following two tasks must be performed a Administer the coverage path a Administer the test user stations INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Overview Page 4 1 Hardware Installation for 5ESS Switch Integration with the 3A Translator Overview The connections required to integrate the Lucent INTUITY system with the Lucent 5ESS switch using the 3A SMSI simplified message desk interface translator must be completed before programming the 3A translator This chapter describes the a 3A translator m NT1U 200 NT1U 220 and NT1L 230 network terminator units Power supply for the NT1U 200 NT1U 220 and NT1L 230 network terminator units m Possible configurations for connecting to the multi port serial circuit card gt NOTE The NT1U 200 network terminator unit is a older version of the unit no longer supplied It can be used for some integrations in upgrade situations Hardware configurations differ depending upon the distance between the 3A translator and the 5ESS switch Purpose This chapter provides procedures to install the hardwa
188. tocol and the SMDI simplified message desk interface protocol MDNs are also called a Main directory numbers a Message service center numbers Multi line hunt groups MLHGs a Hunt multi lines HMLs An MDN is a series of digits from 001 to 999 that the switch transmits as part of the call information to the Lucent INTUITY system Each start hunt member number is associated with an MDN Within each MDN each member of the hunt is associated with a logical terminal number LTN for example LTN1 LTN2 LTN3 etc and a telephone number INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 2 Planning for Centrex Switch Integration Planning for Hunt Groups Page 2 11 For each hunt group the MDN LTNs and telephone numbers are mapped to voice card ports and channel numbers on the Lucent INTUITY system The configuration rules for hunt groups are Any unique MDN LIN can be mapped to any Lucent INTUITY channel in any order a Each unique MDN LTN can be mapped to only one channel An MDN can have any number of channels mapped to it up to the maximum of 64 channels supported on a Lucent INTUITY system As many hunt groups can be configured as there are channels on the Lucent INTUITY system up to a maximum of 64 Installing the Lucent INTUITY system with a single hunt group or multiple hunt groups requires a The MDN mapping and the extension numbers to call to tes
189. tructions for such configurations However guidelines for integrating with a nonstandard modem are provided in Chapter 7 Hardware Installation for Centrex Switch Integration with the 202T Modem Demarcation Points Service technicians dispatched for Lucent INTUITY system installation are not responsible for making any connections directly to switches not maintained by Lucent Technologies The demarcation point for integration of Centrex switches not maintained by Lucent depends on the configuration For integrations using a Lucent supplied modem the point of demarcation is the equalization device 829 loopback device or equivalent on the immediate far side of the modem m For integrations using a Lucent supplied 3A translator the point of demarcation is the connecting block on the immediate far side of the translator For direct connect integrations and for integrations using a modem not supplied by Lucent Technologies the point of demarcation is the adapter at the end of the modular cable that is connected to the Lucent INTUITY system or the RS 232 mini tester if it remains in line after testing Lucent services personnel may a Administer the translator or modem for operation with the switch Connect the translator or modem to the Lucent INTUITY system For additional information concerning the extent of the installation see the contract between the customer and Lucent Technologies INTUITY Messaging Solution
190. tures required for basic message desk operation NTX119 allows the Lucent INTUITY system to request message waiting updates NTX730 and NTX732 enable the DMS 100 SL 100 to send call setup information to the Lucent INTUITY system Plain Old Telephone Service POTS For customers to use the message desk either NTX220 Vertical Services or NTX806 Enhanced Call Forwarding POTS packaging must be available in addition to the packages listed previously Serial Port Settings For the serial port settings on the switch see Nortel NTP 297 3501 316 INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 3 Centrex Switch Requirements and Administration Nortel DMS 100 and SL 100 Switches Page 3 8 DMS 100 and SL 100 Switch Administration Requirements The customer and the local operating company are responsible for administering the CO to accept integration with the Lucent INTUITY system The local operating company must administer the DMS 100 or SL 100 switch before you begin the integration The information provided here is for reference only The following high level procedures are needed on the switch Define the UCD uniform call distribution agent for each voice port that connects to the Lucent INTUITy system gt NOTE The Lucent INTUITY system requires a loop start not a ground start interface for the voice ports Define the UCD group Configure the SMDI link
191. ue 1 Integration with Centrex Switches 585 310 253 October 1997 6 Setting the 202T Modem Setting Options for the 202T Motorola Modem Page 6 3 amp 29 9 0e moin202c KLC 031097 Figure 6 1 Removing the Top Cover of the Motorola 202T Modem Releasing the First Set of Latches c Press the tabs down and toward the modem Figure 6 1 View 2 Use your fingers to gently push the top cover away from the body Do not remove the top cover d Turn the modem so that the opposite side faces you e Gently push above the latches to release the other side of the cover f Pull the released cover off 2 Verify the settings To locate the jumpers in the modem see Figure 6 2 To verify the jumpers see Figure 6 3 and Table 6 1 Correct any as necessary INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 6 Setting the 202T Modem Setting Options for the 202T Motorola Modem Page 6 4 Table 6 1 Motorola 202T Modem Jumper Identities and Settings Location on Figure 6 2 and Figure 6 3 Jumper Identity Setting for the Lucent INTUITY System Carrier Detect Level 45 dBm Level 0 and 45 strapped Carrier Detect Delay 6 ms 6 and P strapped Anti Streaming Option Out 6 strapped Local Copy Squelch Out No local copy Out and P strapped Ca
192. uirements Te a Hardware Ta Motorola 202T Modem T2 AT amp T 202T Dataphone 7 3 a Connecting to the Multi Port Serial Circuit Card 7 4 Hardware Required 7 4 Installing the Hardware iO a Connecting the Motorola 202T Modem Telco Port rota a Cabling the Voice Ports 7 8 8 Hardware Installation for Integration with Direct Connection or Customer Supplied Modem 8 1 a Overview 8 1 a Purpose 8 1 a Connecting Directly to a Switch or Customer Supplied Modem 8 2 Installing and Testing the Hardware 8 2 Pinouts 8 3 9 Lucent INTuITy Administration for Centrex Switch Integration 9 1 a Overview o1 m Purpose a2 a Before You Begin 9 2 Permissions for Windows 9 3 Other Windows Used for Switch Integration 9 3 a When to Stop and Restart the Voice System 9 4 a Lucent INTUITY Main Menu 9 4 Setting the Country and Switch 9 5 Issue 1 October 1997 Page vi INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Contents Page vii a Setting the Serial Interface Parameters 9 8 a Setting the MWI Device Assignments 9 10 a Setting MWI Parameters 9 13 a Setting the Dial Plan Translations 9 16 Examples 9 19 a Setting the Hunt Group Translations 9 20 Example 9 21 a Stopping and Starting the Voice System 9 22 10 Integration Validation and Troubleshooting 10 1 a Overview 10 1 a Purpose 10 1 a Integration Validation
193. up 9 20 troubleshooting Centrex switch integration 10 13 to 10 15 when calls are not disconnected 10 14 when calls are not integrated 10 13 when MWI updates do not occur 10 14 when outcalling fails 10 14 when transfers fail 10 14 typographical conventions xi command variables xv commands xv data entry xv screen displays xiv terminology xi Issue 1 October 1997 Page IN 9 U UCD see uniform call distribution U interfaces central office requirements for 3 2 uniform call distribution 3 4 V validation 10 12 automated attendant 10 12 call disconnection 10 12 call forwarding coverage 10 11 call forwarding for busy extensions 10 11 call no answer 10 11 Centrex switch integration 10 1 to 10 12 channel mapping verification 10 9 forward all calls 10 11 MDN mapping 10 9 MWI updates 10 12 port connectivity 10 10 transfers 10 11 voice channels mapping to MDNs and LTNs 9 21 Voice Equipment window 2 12 voice ports affect on number of analog lines 3 3 cabling 7 8 how to cable 7 8 supporting automated attendant feature 3 4 INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 Index supporting outcalling feature 3 4 voice system starting 9 4 9 22 stopping 9 4 9 22 Issue 1 October 1997 Page IN 10 WwW Wait Time window 9 22 windows description xi Device Assignment Dial Plan Translation
194. update occurred Continued on next page INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 10 Integration Validation and Troubleshooting Integration Validation Page 10 8 Table 10 6 Serial WTR MWI Status Field Description Continued Field Description lt MWI string gt A string that contains the INTUITY AUDIX extension number for which the MWI is updated plus any prefix or suffix needed to turn the MWI on or off MWI prefixes and suffixes are administered on the MWI Parameters window See Setting MWI Parameters in Chapter 9 Lucent Intuity Administration for Centrex Switch Integration Padding characters such as periods may also be included in the string Viewing the System Monitor Several procedures used to validate an integration use the System Monitor Voice Channels window Use this procedure to view the System Monitor Voice Channels window 1 Start at the Lucent INTUITY Main menu Figure 9 1 and select gt Voice System Administration gt System Monitor The system displays the System Monitor Voice Channels window Figure 10 3 System Monitor Voice Channels Calls Voice Service Channel Today Service Status 0 On Hook 10 On Hook 21 On Hook 4 On Hook 12 AUDIX Talking 12345 0 On Hook Figure 10 3 System Monitor Window 2 Press 3 CANCEL twice to return to the Lucent INT
195. upport center for assistance INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 10 Integration Validation and Troubleshooting Integration Validation Page 10 3 1 Start at the Lucent INTUITY Main menu Figure 9 1 and select gt Switch Interface Administration gt Call Data Interface gt Switch Integration Log The system displays the Switch Integration Log window Figure 10 1 with the current date and time displayed Switch Integration Log DMS100 Integration MM DD YYYY HH MM SS Start Date DEE MEE Source Sequence Number System Time RIBVZHIE Figure 10 1 Switch Integration Log Window 2 Do you want to view log entries by sequence number a Ifyes enter the sequence number in the Sequence Number field see Table 10 1 and go to Step 6 m If no go to Step 3 3 Enter date for the first log entry you want to view in the Start Date field see Table 10 1 4 Enter the time for the first log entry you want to view in the Time field see Table 10 1 The time must be earlier than that displayed in the System Time field INTUITY Messaging Solutions Release 4 Integration with Centrex Switches 585 310 253 10 Integration Validation and Troubleshooting Integration Validation Issue 1 October 1997 Page 10 4 5 Do you want to select entries by process type 6 a f yes enter the name of process for which you wan
196. upports up to 800 lines for voice and data communications INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 29 System 85 An advanced digital switch manufactured by Lucent Technologies that supports up to 3000 lines for voice and data communications system configuration See configuration T T 30 The standard for Group III fax machines that covers the protocol used to manage a fax session and negotiate the capabilities supported by each fax endpoint tape cartridge One or more spare removable cartridges required to back up system information tape drive The physical unit that holds reads and writes to magnetic tape TCP IP See transmission control protocol internet protocol TDD See telecommunications device for the deaf TDM See time division multiplexing telecommunications device for the deaf TDD A device with a keyboard and display unit that connects to or substitutes for a telephone The TDD allows a deaf or hearing impaired person to communicate over the telephone lines with other peo ple who have TDDs It also allows a deaf person to communicate with the INTUITyY AUDIX system terminal See display terminal terminal type A number indicating the type of terminal from which a user is logging in to the Lucent INTUITY sys tem Terminal type is the last required entry before gaining access to the Lucent INTUITY display screens t
197. utions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 5 Programming the 3A Translator Programming the 3A Translator Page 5 5 Table 5 2 3A Translator Setup Switch Functions Continued Setup Switch Program Mode Change Mode S4 Exits program mode and completes Toggles to program mode without saving the the SMSI connection current setting and displays the current option in the LED display Programming the 3A Translator Before programming the 3A translator ensure that all hardware connections to it have been made For information about hardware connections for Lucent 5ESS switch integration see Chapter 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator Use this procedure to program the 3A translator 1 Turn the power switch off and then on When the power is on the power LED lights green When the LED display window displays ATP press S1 until the window displays PROGMODE You are now in program mode Press S1 until the window displays SMSTBAUD The default baud rate setting 1200 is displayed Press S2 until window displays the baud rate being used A baud rate of 1200 is recommended The baud rate must correspond with the setting for the Baud Rate field on the Serial Interface window see Setting the Serial Interface Parameters in Chapter 9 Lucent Intuity Administration for Centrex Switch Integration for info
198. utomatically becomes active during off hours The night attendant substitutes for one or more daytime attendants not deliverable message A message that could not be delivered after a specified number of attempts This usually means that the user s mailbox is full NPA See numbering plan area NT Networking application identifier See application identifier MWL See message waiting lamp numbering plan area Formal name for 3 digit telephone area codes in North America Within an area code no two tele phone lines may have the same 7 digit phone number The code is often designated as NXX to indicate the three digits INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 22 sy O off hook See switch hook on hook See switch hook on line help A Lucent INTUITY system feature that provides information about user interface windows screens and menus by pressing a predetermined key See also help open systems interconnection OSI An internationally accepted framework of standards for communication between systems made by different vendors operating system OS The set of software programs that runs the hardware and interprets software commands option A choice selected from a menu or an argument used in a command line to specify program output by modifying the execution of acommand When you do not specify any options the command executes a
199. voice grade telephone line announcement A placeholder within the Lucent INTUITY system for playing fragments Each event that may occur within AUDIX has one or more announcement numbers permanently assigned to it Fragment num bers are then assigned to the announcement numbers announcement fragment A numbered piece of spoken information that makes up a system message or prompt antistatic A treatment for material to prevent the build up of static electricity API See application programming interface application A computer software program application identifier A two letter code used in the administrator s log to identify the application or subsystem for which an alarm is being generated There are 11 application identifiers as follows CA Call Accounting EL Enhanced List LF Lodging Fax LG Lucent INTUITY Lodging ML MERLIN LEGEND MT Maintenance NW Digital Networking SW Switch Integration VM Voice Messaging VP Voice Processing and VR Voice Response application programming interface API A set of formalized software calls and routines that an application program can reference to access underlying network services assemble load and test ALT The Lucent factory process that preloads software installs hardware and tests the system prior to shipping INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 3 ASP advanced
200. witch Purpose This chapter provides high level guidelines for ensuring that the switch is administered properly for integration with the Lucent INTUITY system INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 3 Centrex Switch Requirements and Administration Lucent 5ESS Switch Page 3 2 Lucent 5ESS Switch This section provides the following information for 5ESS switch integrations Hardware and software requirements Switch administration requirements 5ESS Switch Hardware and Software Requirements The customer must ensure that the CO provides the hardware and software listed below 5ESS Switch Integration with a 3A Translator The following are required a 5E4 2 generic software load version 4 2 or later A basic rate interface BRI line set up in office dependent data ODD as an applications processor interface API This BRI API link should be a OB D link data only with D channel packet switching The CO can provide this service in one of two ways ABRI API 4 wire T interface is used if a 3A translator is located less than 1 km 0 6 miles from the switch This interface requires a D8W 87 8 pin modular cord RJ45 to RJ45 leading to a 4 wire T interface jack The modular jack is usually the demarcation point the CO is responsible for any equipment beyond this point A 5ESS switch module can provide an integrated services line unit T card ISLU T co
201. witch Integration Checklist Page 1 7 Table 1 1 Centrex Switch Integration Checklist Task Description Reference y 1 Administer the switch Chapter 3 Centrex Switch Requirements and Administration Information in Chapter 2 Planning for Centrex Switch Integration is also needed 2 Complete Chapters 1 through 4 up to the Chapters 1 through 4 in the system section Powering Up the System in the installation book for your platform system installation book 3 Integration with 202T modem only Chapter 6 Setting the 202T Modem Set the switch options on the 202T modem gt NOTE For the Nortel DMS 100 and SL 100 switches the 202T modem is required only if the distance between the Lucent INTUITY system and the switch is greater than 15 3 m 50 ft per RS 232 standard For the 5ESS switch the 202T modem is not required if the 3A translator is used but is required in all other cases regardless of the separation distance 4 Install the integration hardware a Integration with 3A translator 5ESS switch only Chapter 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator a Integration with 202T modem only Chapter 7 Hardware Installation for Centrex Switch Integration with the 202T Modem m Integration with direct connection DMS 100 and SL 100 switches only Chapter 8 Hardware Installation for Integration with Direct Co
202. y taken out of service MAP See multi application platform mean time between failures The average time a manufacturer estimates will elapse before a failure occurs in a component or system media type The form a message takes The media types supported by the Lucent INTUITY system are voice text file attachments and fax memory A device that stores logic states such that data can be accessed and retrieved Memory may be temporary such as system RAM or permanent such as disk menu A list of options displayed on a computer terminal screen or spoken by a voice processing system Users choose the option that reflects what action they want the system to take menu tree The way in which nested automated attendants are set up INTUITY Messaging Solutions Release 4 Issue 1 Integration with Centrex Switches 585 310 253 October 1997 Glossary Page GL 20 message categories Groups of messages in INTUITY AUDIX users mailboxes Categories include new unopened and old for the incoming mailbox and delivered accessed undelivered undeliverable not deliver able and file cabinet for the outgoing mailbox message component A media type included in a multimedia message These types include voice text file attachments and fax messages message delivery An optional Lucent INTuITy feature that permits users to send messages to any touch tone tele phone as long as the telephone number is in the range of allowable numbers This
203. y the connection both with and without a null modem 4 Try different adapters DCE or DTE with or without null modem until the correct combination works For information on cable connections see Appendix E Cable Connectivity in the System Installation book for your platform See also Chapter 4 Hardware Installation for 5ESS Switch Integration with the 3A Translator and Chapter 7 Hardware Installation for Centrex Switch Integration with the 202T Modem gt NOTE If these solutions do not clear the trouble contact your remote support center Serial port parameter m Check the parameter settings on the Serial Interface mismatch between the window in the Lucent INTUITY system For information switch and the Lucent on the window see Setting the Serial Interface INTUITY system Parameters in Chapter 9 Lucent Intuity Administration for Centrex Switch Integration m Work with the switch administrator to check the parameter settings on the switch 3A translator or 202T m For information on the 3A translator see Chapter 4 modem incorrectly Hardware Installation for 5ESS Switch Integration installed or configured with the 3A Translator and Chapter 5 Programming the 3A Translator m For information on the 202T modem see Chapter 6 Setting the 202T Modem and Chapter 7 Hardware Installation for Centrex Switch Integration
204. y to cause harmful interference in which case the user will be required to correct the interference at his own expense Part 68 Network Registration Number This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules It is identified by an FCC registration number Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision sig naling is in violation of Part 68 Rules This equipment returns answer super vision signals to the public switched network when e Answered by the called station e Answered by the attendant e Routed to a recorded announcement that can be administered by the CPE user This equipment returns answer supervision signals on all DID calls for warded back to the public switched telephone network Permissible excep tions are e A call is unanswered e A busy tone is received e A reorder tone is received Canadian Department of Communications DOC Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications Le Pr sent Appareil Nom rique n met pas de bruits radio lectriques d pas sant les limites applicables aux appareils num riques de la class A pr scrites dans le reglement sur le brouillage radio lectrique dict par le minist re des Communications du Canada

INTUITY™ Messaging Solutions Release 4 Integration

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INTUITY&trade; Messaging Solutions Release 4 Integration

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INTUITY™ Messaging Solutions Release 4 Integration