HP Fibre Channel Mass Storage Adapters Service and User Manual
Contents
1. Pull down the Action menu and select Add Monitoring Request e Under Resource Classes double click on adapters then status then the adapter name f Under Resource Instances select the instance you want up down or just select All Instances 76 Chapter 4 Troubleshooting Event Monitoring Service EMS g Click OK h Verify or modify the monitoring request parameters such as polling interval and notification methods i Click OK You will get a Note Window stating that Monitoring request is added j Click OK again and you will see the FC adapter listed in the Current Monitoring Request Window Step 4 Recommended Verify that monitors are correctly operating for example by simulating a hardware failure or event The default hardware monitoring configuration should meet most monitoring requirements By default messages regarding major warning serious and critical events are written to var adm syslog syslog log and sent to email address root All events are also storedin var opt resmon log event log If you find that the default monitoring should be customized you can always return later and add or modify monitoring requests as needed Chapter 4 77 Troubleshooting Diagnostic Flowcharts Diagnostic Flowcharts The diagnostic flowcharts provide the following tests Flowchart 1 Boot Test Verifies that the system boots correctly over Fibre Channel Note that Fibre Channel boot is not supported on the2. Fibre Channel adapter installed correctly f yes goto 4 If no goto step E Is the Fibre Channel adapter properly seated Shut down the system by entering usr sbin shutdown h Power down the system and disconnect the cables Check that the adapter is properly seated in the backplane To verify the installation go back to step A 80 Chapter 4 Troubleshooting Diagnostic Flowcharts Figure 4 2 Flowchart 2 Configuration Test Type ioscan HP adapter displayed HW state CLAIMED Call HP Device displayed Run the swlist command Reinstall Fibre Channel software Chapter 4 Troubleshooting Diagnostic Flowcharts Flowchart 2 Procedures Enter the ioscan command to display information about attach peripherals that are successfully bound to the system for example enter etc ioscan f See the ioscan man page for more information HP adapter displayed ioscan shows information about every peripheral adapter in the system backplane HW state CLAIMED The hardware state is operational if CLAIMED displays for the Fibre Channel adapter under the Hardware State heading If it is not operational goto G contact HP If it appears operational continue with H Run the swlist command to see if the Fibre Channel Mass Storage filesets have been installed For example enter swlist 1 fileset Does FC FILESET display The filesets displayed depend on the Fibre Channel ada
3. HP Fibre Channel Mass Storage Adapters Service and User Manual Edition 4 Customer Order Number A3636 90002 Us HEWLETT PACKARD Manufacturing Part Number A3636 96011 E1201 Printed in USA Copyright 2000 2001 Hewlett Packard Co All rights reserved Troubleshooting Introduction Adapter LEDs femsutil Reading VPD Information ii Auto Speed Negotiation i tire reina alia iaia HP Support Tools Manager STM Event Monitoring Service EMS Fibre Channel Adapter Monitor Supported Products Installation Diagnostic Flowcharts Flowchart Procedure aiii io Flowchart 2 Procedures iii ii aci n Elowchant3 Procedures cios nica drid dra serie dead di era Troubleshooting This chapter describes the troubleshooting tools available to help you diagnose any problems you may experience with your adapters It covers adapter LEDs online and offline diagnostic tools and explains the diagnostic flowcharts in the latter part of the chapter Chapter 4 61 NOTE Troubleshooting Introduction Introduction Troubleshooting Fibre Channel problems can be difficult because a variety of hardware and software components may be involved Also the problem affecting the system may originate in another part of the Fibre Channel mass storage interconnect A systematic approach to troubleshooting is therefore helpful If you cann
4. LNK SPD LED remains off check cable connections or call your HP representative 66 Chapter 4 Troubleshooting femsutil fcmsutil femsutil is a command line diagnostic tool used with the following host bus adapters e A3404A e A3591B e A3636A e A3740A e A5158A e A6684A e A6685A e A6795A This command provides the ability to perform test and echo functions read the card s registers and display information such as the N_Port ID Node World Wide Name Port World Wide Name link speed chip revision number VPD Vital Product Data information and more The primary femsutil options for system administrators are echo test reset and get For detailed information on this utility and the available options refer to the femsuti1 man page To use fcmsutil you must know the device file name To get the device file name do the following 1 Gotothe opt fcms bin directory 2 Typethe following command to determine the device file ioscan fknd lt driver_name gt The output will vary depending on the device but it will be similar to the following fc 5 1 8 0 0 td CLAIMED INTERFACE HP Tachyon XL2 Fibre Channel Mass Storage Adapter dev td2 X device file NOTE If the device file does not display in the ioscan output run Chapter 4 67 Troubleshooting femsutil sbin rc2 d S900hpfcms start to recreate the device file 3 Touse the basic fcmsutil command enter the following fcmsutil dev lt dev
5. TL follows the options that can be used only with the A5158A A6684A and A6685A adapters XL2 follows the options that can be used only with the A6795A adapter e Options with none of the above indicators can be used with all adapters Except for the echo test reset and get options use fcmsutil options only at the request of your HP support representative 70 Chapter 4 Troubleshooting femsutil Reading VPD Information You can use fcmsutil with the A6795A adapter to read VPD Vital Product Data information on the adapter which can be useful in troubleshooting problems remotely The command for retrieving VPD information is fomsutil lt devicefile name gt vpd Following is an example of the information that displays VITAL P RO DU CT DATA Product Description A6795A 2Gbps 1Gbps Fibre Channel 4X PCI HBA Part number A6795 62001 Engineering Date Code A 4142 Part Serial number A56466014504 Misc Information gt PW 15W Mfd Date A 4142 Check Sum 0x46 EFI version 000000 Asset Tag NA Auto Speed Negotiation The A6795A adapter is capable of transferring data at 1 Gb or 2 Gb per second The adapter will automatically negotiate to find the highest speed that is common to the port and to the infrastructure connecting the port To display the link speed along with other existing adapter information use the command femsutil lt devicefile gt Once
6. following adapters Fibre Channel adapter A3636A Fibre Channel adapter A3740A For the latest boot information on all other Fibre Channel HBAs log on tothe ITRC web site http itre hp com and dick on navigate knowledge trees and response center FAQs In the Hardware area navigate the links to networks mass storage connectivity fibre channel technical support Flowchart 2 Configuration Test Verifies the configuration of the mass storage interface on a host using the ioscan 1M command Flowchart 3 Fibre Channel Connections Test Checks that all the hardware connections between your system and the Fibre Channel mass storage devices are connected and operational 78 Chapter 4 Troubleshooting Diagnostic Flowcharts Figure 4 1 Flowchart 1 Boot Test A Is a no See boot device bootable over in system manual FC B Is PDC firmware version Update firmware adequate adapter installed Reseat adapter Chapter 4 79 Troubleshooting Diagnostic Flowcharts Flowchart 1 Procedures Is the system bootable over the Fibre Channel Only certain systems can boot over the Fibre Channel adapter If your system is not capable you must boot from a SCSI device Is firmware version adequate Check the firmware revision on your system for the minimum required date code for your adapter If Yes go to step D if No gotoC Update firmware Updatethe firmware tothe appropriate level Is the
7. ice filename gt 4 If you are using fcmsutil with the Tachyon adapters A3404A A3591A B A3636A or A3740A use the following command femsutil dev fcmsx where xis the number assigned to the adapter The output will be similar tothe following Local N_Port_ID is 0x000001 N_Port Node World Wide Name 0x1000080009F608E6 N_Port Port World Wide Name 0x1000080009F608E6 Topology IN_LOOP Speed 1062500000 bps HPA of card 0XFFB08000 EIM of card OxFFFA400C Driver state READY 0 0 al 2 Bof EDB s in use Number of OIB s in use Number of Active Outbound Exchanges Number of Active Login Sessions Check to see that the driver state is READY 5 If you are using fomsutil with the Tachyon TL adapters A5158A A6684A A6685A or Tachyon XL2 adapters A6795A use the following command femsutil dev tdx where x is the number assigned to the adapter 68 Chapter 4 Troubleshooting femsutil The output will be similar to the following examples Tachyon TL adapter Vendor ID is 0x00103c Device ID is 0x001028 TL Chip Revision No is 2 3 PCI Sub system Vendor ID is 0x00103c PCI Sub system ID is 0x000006 Topology PTTOPT_FABRIC Local N_Port_id is 0x011400 N_Port Node World Wide Name 0x50060b000009aa75 N_Port Port World Wide Name 0x50060b000009aa74 Driver state ONLINE Hardware Path is 0 1 0 0 Number of Assisted IOs 129853902 Number of Active Login Sessi
8. l HP Use the guidelines in Contacting Your HP Representative to help communicate what is wrong Verify connectors solidly connected Without powering down the system make sure the connectors on the fiber optic cable match the keyed connectors on the adapter and are solidly connected Verify connection to Fibre Channel Mass Storage device Make sure the Fibre Channel cable is fully connected to the Fibre Channel Mass Storage device and the device is operating Follow the instructions in the device manual to check the device state Try changing the connection to a different port on the Fibre Channel Mass Storage device if possible After checking the connections go back to flowchart 1 Verify Fibre Channel Mass Storage device powered on Makesure the Fibre Channel Mass Storage device is powered on Verify run Fibre Channel Mass Storage device specific diagnostics f diagnostics are available to troubleshoot the Fibre Channel Mass Storage device follow the steps to verify that the device is functioning properly After verification go back to flowchart 1 84 Chapter 4
9. mmended green amber Cause Action Off Off Machine not turned Turn on machine on On Off During power up No action required During link initialization On On Fibre Channel link is No action required usable for data transfer Flashing On After initialization No action required flashes only when there is I O activity If the LINK LED remains off check cable connections or call your HP representative 65 Troubleshooting Adapter LEDs Table 4 6 A6685A LED Indicators PWR ACT LINK Probable Recommended green amber Cause Action Off Off Machine not powered Power on machine on On Off During power up No action required During link initialization On On Fibre Channel link is No action required usable for data transfer Flashing On After initialization No action required flashes only when there is I O activity If the LINK LED remains off check cable connections or call your HP representative Table 4 7 A6795A LED Indicators PWR ACT LNK SPD Probable Recommended green green Cause Action amber Off Off Machine not powered Power on machine on On Off During power up No action required During link initialization On Green Fibre Channel link is No action required at 2Gb speed On Amber Fibre Channel link is No action required at 1Gb speed Flashing On After initialization No action required flashes only when there is I O activity If the
10. monitor continuously watches for any errors or abnormal behavior reported by the device driver during I O operations If an error occurs it passes directly to the monitor for immediate analysis If the error warrants notification the monitor immediately generates an event The monitor launches automatically when the system starts ensuring protection for all supported Fibre Channel adapters from undetected hardware failure Supported Products The Fibre Channel Adapter Monitor supports the following products e A3404A e A3591A e A3636A Chapter 4 75 Step 1 Step 2 Step 3 Troubleshooting Event Monitoring Service EMS e A3740A e A5158A e A6684A e A6685A e A6795A Installation System requirements e HP UX computer servers or workstations e HP UX 10 20 11 00 11i or later operating systems e Support Plus Media CD ROM e Ifyou are using MC ServiceGuard optional check for the correct version you must have for HP UX 10 20 11 00 or 11i Procedure Install the Support Tools Manager STM from the latest Support Plus Media CD The EMS hardware monitors automatically install when you install STM Examinethe list of supported products to see if any of your devices have special requirements in order to be monitored Add or modify monitoring requests to customize the monitoring configuration for your system a Run sam b Double click on Resource Management c Double click on Event Monitoring Service d
11. n Off Off Machine not turned Turn on machine on On Off The adapter is No action required receiving a signal Normal state The Fibre Channel link is usable for data transfer Off On The adapter is Check cables and experiencing a fault external devices Check driver If the LINK LED remains off or the STATUS LED remains on call your HP representative Table 4 3 A3740A LED Indicators single LED version LINK Probable Recommended Action green Cause Off Machine not turned on Turn on machine Adapter is not receiving a Check cables and devices signal Fibre Channel link is not usable for data transfer Check that driver isin stalled The adapter is receiving a No action required signal Normal state Ifthe LINK LED remains off call your HP representative 64 Chapter 4 Table 4 4 Table 4 5 Troubleshooting Adapter LEDs A5158A LED Indicators PWR ACT LINK Probable Recommended green amber Cause Action Off Off Machine not turned Turn on machine on On Off During power up No action required During link initialization On On Fibre Channel link is No action required usable for data transfer Flashing Off After initialization No action required flashes only when there is I O activity representative If the LINK LED remains off check cable connections or call your HP A6684A LED Indicators Chapter 4 PWR ACT LINK Probable Reco
12. o download a new version of the Fibre Channel adapter firmware This test is destructive and must only be run by qualified personnel NOTE The A5158A A6684A A6685A and A6795A adapters do not use the Firmware U pdate tool 74 Chapter 4 Troubleshooting Event Monitoring Service EMS Event Monitoring Service EMS Event Monitoring Service EMS notifies a system administrator when an event occurs on the system A hardware event monitor monitors the hardware for unusual behavior known as an event and sends a message to the Event Monitor Service which notifies the system administrator of the event along with suggestions for correcting the problem This service is available for all of the Fibre Channel host bus Adapters For detailed information on how hardware monitors work go to http www docs hp com and click on Systems Hardware then Browse by topic Go to the Diagnostics section to locate EMS information Fibre Channel Adapter Monitor The Fibre Channel Adapter Monitor monitors the operation of all supported fibre channel host bus adapter cards on your system If the monitor detects a problem with any of the adapters it immediately sends an event to Event Monitoring Service which alerts you by using the notification methods defined for the monitor Error messages identify the problem what caused it and what must be done to correct it The FC adapter monitor employs asynchronous event detection The
13. ons 0 Dino Present on Card NO Maximum Frame Size 960 Driver Version libtd a HP Fibre Channel Tachyon TL TS XL2 Driver B 11 11 09 AR1201 Tachyon XL 2 adapter Vendor ID is 0x00103c Device ID is 0x001029 XL2 Chip Revision No is 2 2 PCI Sub system Vendor ID is 0x00103c PCI Sub system ID is 0x00128c Topology PRIVATE_LOOP Link Speed 1Gb Local N_Port_id is 0x000001 Local Loop_id is 125 N_Port Node World Wide Name 0x50060b00001000b4 N_Port Port World Wide Name 0x50060b00001000b3 Driver state ONLINE Hardware Path is 0 5 0 0 Number of Assisted IOs 51888794 Number of Active Login Sessions 0 Dino Present on Card NO Maximum Frame Size 960 Driver Version libtd a HP Fibre Channel Tachyon TL TS XL2 Driver B 11 11 09 AR1201 Check to see that the driver state is ONLINE Chapter 4 69 Troubleshooting femsutil CAUTION femsutil is a powerful diagnostic tool that may cause problems if used incorrectly Read and understand the manpage carefully before using femsutil options You cannot use all fcmsutil options with all the adapters Some options cannot be used with the A5158A A6684A A6685A and A6795A adapters and some options can only be used with the these adapters In the manpage for fcmsutil the following letters indicate how to use the options e T follows the options that can be used only with the A3404A A3591A A3636A and A3740A adapters e
14. ot solve the problem on your own contact your HP representative Use the guidelines in Chapter 1 to help communicate what is wrong Before using these troubleshooting steps you must have installed configured and verified the Fibre Channel hardware and software on the host and on any devices 62 Chapter 4 Adapter LEDs Troubleshooting Adapter LEDs The status LEDs indicate the state of the adapter The following tables describe the different states for each adapter The A3404A and A3636A adapters do not have status LE Ds and are nat listed in this section Table 4 1 A3591A B LED Indicators LNK Probable Cause s Recommended Action green yellow ON Initial power on Normal state No action required System reset flashing Link not configured Normal state No action required ON Link configured Normal state No action required OFF Flashing Fibre Channel cable not Make sure the cable is securely connected connected at both ends FCMS device not powered on Make sure the Fibre Channel device Fibre Channel cable defective is powered on Fibre Channel adapter defective Replacethe cable with a cable that is working properly If the condition continues call you HP representative OFF Fibre Channel protocol error Contact your HP representative Chapter 4 63 Troubleshooting Adapter LEDs Table 4 2 A3740A LED Indicators dual LED version LINK STATUS Probable Recommended green amber Cause Actio
15. pter product you are using An example of some filesets for the PCI Tachyon TL and XL2 adapters is FC TACHYON TL FC TL KRN and FC TACHYON TL RUN An example of some filesets for the other Fibre Channel adapters is F CMassStorage F CMS KRN and F CMassStorage F CMS RUN If the proper FILESET displays and you still do not see the adapter the adapter may have a problem Go to flowchart 3 If the filesets do not display proceed to F Reinstall Fibre Channel software A problem may have occurred during installation Reinstall the software and begin again with flowchart 2 Call HP Use the guidelines in Contacting Your HP Representative to help communicate what is wrong Device Displayed f devices do not display go to number 4 on flowchart 3 82 Chapter 4 Figure 4 3 Troubleshooting Diagnostic Flowcharts Flowchart 3 Fibre Channel Connections Test Verify FC adapter Reinstall adapter properly seated Adapter problem Call HP Verify duplex SC connectors solidly connected Verify connection to Device Verify Device powered on Verify run Device diagnostics Chapter 4 83 Troubleshooting Diagnostic Flowcharts Flowchart 3 Procedures Verify Fibre Channel adapter properly seated Shut down the system by entering usr sbin shutdown h Power down the system and disconnect the cables Check that the adapter is properly seated in the backplane To verify power up the system Adapter problem cal
16. the adapter is operating at a certain speed it will not attempt to negotiate again unless a link fails or it detects a chip reset Chapter 4 71 Troubleshooting HP Support Tools Manager STM HP Support Tools Manager STM This section describes how to use STM to gather information about the Fibre Channel adapters diagnose problems and update firmware If you are not familiar with STM gotothe Systems Hardware section of HP s online documentation web site http www docs hp com Click Browse by Topic then choose diagnostics Click on Online Diagnostics Support Tools Manager This web site includes information on using STM induding a tutorial to get you started STM runs in three modes e Menu Mode use the mstm command to start STM in Menu Mode e X Windows environment usethe xstm amp command to start STM in X Windows e Command Line Mode use the cstm command to start STM in Command Line Mode Four tools are available in STM for Fibre Channel Mass Storage adapters Information tool provides information about a Fibre Channel adapter without resetting the adapter The following is an example information log for a K class system Log creation time Tue Jun 6 14 12 23 2000 Hardware path 8 12 Product ID Fibre Channel Interfac Hardware Path 8 12 odule Type Type A DMA I O Hardware Model 0x15 Hardware Revision Number 0 Software Revision Number 0 Software Model Number 0xa7 Soft
17. ware Option 0x80 Hard Physical Address Oxffb4c000 Slot Number 3 72 Chapter 4 IODC Revision World Wide Name Date Code Troubleshooting HP Support Tools Manager STM 0 1000080009F64883 3822 Chapter 4 Logtool utility extracts log errors and allows them to be viewed This tool provides information about a Fibre Channel adapter without resetting the adapter The following is an example utility log for a K class system Log creation time Mon Sep 11 17 47 07 2000 Device Path 8 12 Product ID Fibre Channel Interfac Product Qualifier 15 Logger fcTl Device Typ Interfac Device Qualifier Fibre Severity Level Error 1Bolt Value 88417 Error 17 The Fibre Channel Driver received a LINK DOWN interrupt Additional Information Frame Manager Status Register 0x1 Received AL_PA Register 0x2 Loss of Signal Counter 3 Bad Received Character Count 4 Loss of Synchronization Count 5 Link Failure Count 6 Received EOF Count 9 Generated EOF Count 8 Bad CRC Count 9 Protocol Error Count 10 Possible Causes Recommended Actions It is possible for link down errors to occur under normal operation No action is required Th system will recover 73 Troubleshooting HP Support Tools Manager STM e Diagnose tool runs a loopback test on a Fibre Channel adapter This test is destructive and should only be run by qualified personnel e Firmware Update tool allows you t
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