National Standard of the People`s Republic of China
Contents
1. Principles of Description Correct expression Incorrect expression Use active voice Turn off power supply Ensure that power supply has been stopped Use firm language Do not touch the bracelet The bracelet should not be touched Use action verbs Avoiding accidents The avoidance of accidents GB T 5296 1 200x Straightforward and concise Pull the control lever The user pulls the control lever back from the apparatus 8 6 Language 8 6 1 Products of consumer interest sold in China shall have Chinese instructions and Mandarin shall be used for audio instructions including prompts during the process of use Note Consumer goods for export shall have instructions written in the official language of the country in which they are sold 8 6 2 For products sold in China whose instructions required more than one language the Chinese version shall be placed before the other language version s The Chinese titles shall be clearly and prominently marked and each language version shall be clearly separated from one another 8 6 3 The Chinese instructions shall be written down in standard Chinese characters Note Instructions for consumer products sold in Hong Kong Macao Taiwan or overseas can be written in traditional Chinese characters if required 8 6 4 When the Chinese instructions are translated into other languages the entire text including notes shall be translated For graphics without a legend the c2. GB T 5296 1 200x b Transportation assembly installation and storage c Cleaning maintenance diagnosis and repair d Possible impact on safety or environment caused by disposing or handling products or waste and 4 4 The instructions shall provide consumers with the following important information related to Environment e g appropriate amount of detergent to be used by a washing machine and treatment or disposal and reuse of waste Conservation of energy resources or other resources 4 5 The instructions shall assist the consumer in the proper use of a product provide instructions against any misuse of the product that can be reasonably predicted and provide adequate warnings to ensure the consumer does not misuse the product in such a way that it may cause danger or risk 4 6 The instructions shall not be used to make up for any design flaws in the product 4 7 The instructions shall clearly note any such preventative measures that should be followed when using the product to protect the user or other individuals that may be present e g children should be supervised by an adult or the user should wear special clothing Risks to specific groups such as children the elderly or handicapped people should be specified 4 8 In the event that the instructions are intended only for the use of specific groups such as experts responsible for installing repairing or maintaining the product the instructions should b
3. 9 3 The warning labels in the instructions should use the following grading system and warning terms depending on the level of danger Danger when a high level of caution should be exercised Warning when a moderate level of caution should be exercised Caution when caution is advised owing to a minor risk 9 4 Products with a high or moderate degree of risk shall have permanent safety warnings affixed to the product enabling the consumer to clearly read the content in its entire service life 9 5 Danger warnings or restrictions to use such as not suitable for children under three years old are critical and should be clearly labelled Warnings such as this should be clearly visible at the point of sale see the relevant provisions in GB T 20000 8 GB T 5296 1 200x 10 Standardised Terminology and Labelling In order for the warnings signs to convey important information adequately they shall be placed in an appropriate position and use standardized terminology safety labels or graphical symbols Regulations governing the appropriate terminology labels and positions should be found in the relevant product standard 11 Audio Visual Signals 11 1 Visual signals such as flashing lights and audio signals such as horns can be used to alert or warn consumers Either one or a combination of both may be used where appropriate 11 2 Audio visual signals shall conform to the following requirements
4. GB T 5296 1 200x Appendix B Informative Appendix Provision number comparison between the present part and ISO IEC Guide 37 1995 Table B 1 shows the provision numbers for the present part called Present Part No in the table and the corresponding provision numbers from ISO IEC Guide 37 1995 called Int Guide No in the table Table B 1 Guide 37 1995 Provision Number Comparison between the Present Part and ISO IEC Present Part No Int Guide No Present PartNo Int Guide No Present PartNo Int Guide No 1 1 8 2 1 1 8 7 6 7 1 6 1 1 1 1 8 2 1 2 8 7 7 LAT 1 2 1 2 8 2 1 3 7 2 1 1 8 8 7 8 1 3 1 3 8 2 1 4 7 2 1 2 8 8 1 7 8 1 2 2 8 2 1 5 7 2 1 3 8 8 2 7 8 2 3 8 2 1 6 7 2 1 4 8 9 7 9 3 1 8 2 1 7 7 2 1 5 8 9 1 7 9 1 32 8 2 2 TA 8 9 2 7 9 2 4 3 8 2 3 7 2 3 8 10 7 10 4 1 3 1 8 2 4 7 2 4 8 11 7 11 4 2 3 3 8 3 7 3 8 11 1 7 11 1 4 3 3 9 8 3 1 7 3 1 8 11 2 7 11 2 4 4 3 6 8 3 2 7 3 2 8 11 3 7 11 3 4 5 3 2 3 4 8 3 3 7 3 3 8 11 4 7 11 4 4 6 3 2 8 4 7 4 8 12 7 12 4 7 3 7 8 4 1 7 4 1 9 8 4 8 3 8 8 4 2 7 4 2 9 1 8 1 4 9 3 9 8 4 3 7 4 3 9 2 8 2 4 10 4 11 3 10 8 4 4 7 4 4 9 3 8 3 4 12 GB T 5296 1 200x Present Part No Int Guide No Present Part No Int Guide No Present Part No Int Guide No 4 13 3 11 8 5 7 5 9 4 8 4 4 1
5. 200x On packaging In accompanying literature or information provided with the product Note Providing instructions on a product itself has clear benefits to consumers in terms of convenience However this is not practical for products with certain shape and small size or when the view is likely to be partially obstructed during the use of the product Therefore the best or the only solution may be to place some or all of the instructions on the packaging or in accompanying literature 6 2 When the instructions are complicated in nature other methods can be used such as providing important information in the form of brief description prompt cards labels or signs on the product Such methods should be used whenever possible 6 3 When safety depends upon the care the consumer takes in correct installation use maintenance disposal or handling of the product and when the correct procedures are easily disregarded product safety standards shall at the very least specify a warning sign to remind the consumer of the relevant sections of the instructions 7 Information Provided at Point of Sale When the instructions are a necessary element in helping consumers make a rational purchasing choice from a range of products the instructions or its related parts shall be supplied at the point of sale Note Providing consumers at the point of sale with all the information needed to enable them to make an informed purchasing decision is a me
6. Clarity Timely and immediate transmission enabling the user to take action to avoid danger or fault Must be clearly identified and differentiated from other signals Must have a corresponding explanation either in the instructions or on the product itself The consumer must be able to clearly receive the signal emitting from the product from their position whilst using the product 11 3 Easy access for inspection and repair should be taken into account when designing and fitting the audio visual signals Their installation should be clearly explained in the instruction manual or in the instructions on the product If required the instructions shall specify routine inspections 11 4 If required the product standard should specify which audio visual signals are to be used 12 Durability of Instructions 12 1 The instructions on a product should be intact and easily readable for the entire duration of its service life 12 2 Instructions on the packaging or in the accompanying information such as loose sheets or manuals shall be made of durable material they should be durable enough for the consumer to read them many times during the product s service life or in the circumstances where the product is used 12 3 With the exception of instructions solely applicable to the initial assembly or installation of the product the instructions should be clearly labelled Please keep for future GB T 5296 1 200x use and
7. Principles for Safety Signs in Workplaces and Public Areas GB 2893 1 2004 ISO3864 1 2002 MOD GB 2893 2 Graphical Symbols Safety Colours and Safety Signs Part 2 Design Principles for Safety Signs on Goods GB 2894 Safety Signs GB 2893 2 1996 ISO3864 1984 NEQ GB T 5465 2 Graphical Symbols for Use on Electrical Equipment GB T 5465 2 1996 IEC 60417 1994 IDT GB T 7291 Graphical Symbols based on Technical Guides Required by Consumers GB T 729 1 200x ISO IEC Guide 74 2004 MOD GB T 10001 1 Public Information Graphical Symbols for Use on Signs GB T 10001 1 2006 ISO7001 1990 NEQ GB T 16273 1 Graphical Symbols for Use on Equipment Part 1 Common Symbols GB T 16273 1 1996 ISO 7000 1989 MOD GB T 16273 4 Graphical Symbols for Use on Equipment Part 4 Symbols Incorporating Arrows GB T 16900 Rules for Presentation of Graphical Symbols General Principles GB T 20000 8 Guide for Standardization Part 8 Child Safety Aspects for Their Inclusion in Standards GB T 20000 8 200x ISO IEC Guide 50 2002 Child Safety and Standards General Guidelines IDT 3 Terms and Definitions The following terms and definitions apply to the present part of GB 5296 3 1 Consumer A member of society who purchases or uses a product of consumer interest or accepts a service in order to meet a need in their lives 3 2 Products of consumer interest Products sold to meet the needs of members of society in their lives
8. about the range of problems they might encounter when using the product in question including those relating to safety and environment These tests can confirm the extent to which the instructions conform to the product s design ergonomics and functions A 4 2 Evaluation groups shall consist of consumers or potential consumers of the product and the following factors shall be taken into account a Age b Gender c Health d Physical ability impairment e Left or right handed f Level of education literacy special skills g Previous exposure to similar products In most cases the evaluation groups shall consist of five individuals to ensure reliable results Nevertheless larger numbers may be needed to cover all of the above considerations from a to g A 4 3 Generally each member of the group is asked to fill in questionnaires based on the requirements in tables A 1 and A 2 Audio and video recordings of the evaluation may be taken to help confirm the efficacy of the instructions A 4 4 A qualified expert shall supervise each test see A 3 1 This expert shall make a report based on his or her observations and should include an analysis of all of the problems encountered by each member of each group A 5 Evaluation A 5 1 Certain requirements can be marked as important or very important whether the assessment is made by expert evaluation or group evaluation or both GB T 5296 1 20
9. and prominent location at the point of sale Using correct terminology Using standardised language and characters Durability of warnings Consistent with the relevant product standards h 7 2 Safety signs h 7 3 Information on potential danger 7 4 Safe handling of product following expiry of service life ID 7 5 Environmental impact of product use I ch 8 Consistency of information The terminology and information in each part of the instructions on a product and packaging and in accompanying literature must be consistent GB T 5296 1 200x Table A 2 Evaluation Table This table is designed to evaluate the quality of the composition in the instructions It uses the following classification system a Very good outstanding 3 b Good 2 c OK acceptable 1 d Poor 1 e Very poor 2 f n a not necessary 0 Importance Test Item Evaluation Notes see A 5 1 3 2 1 1 2 0 1 Ease of reading 1 1 Information on the product Font size in relation to reading distance Luminance contrast 3 Instructions on a product 1 2 Manuals loose sheets Font size Luminance contrast Use of different fonts or different font sizes Use of colour 2 Signals The amount and clarity of information provided for users GB T 5296 1 200x Importance see A 5 1 Test Item Evaluation 3 2 1 1 2 0 Note
10. height Satisfies requirements governing Chinese of Chinese characters instructions 8 3 3 There should also be written Facilitating understanding and instructions or other means of implementation description 8 5 3 Revising the examples Facilitating understanding 8 6 1 Adding provisions for Chinese Many imported products only provide instructions and their positioning instructions in foreign languages or have the Chinese instructions after other languages making it difficult for the Chinese readers 8 6 3 Adding requirements for Chinese Deals with a situation where the Chinese instructions instructions are not standardised making it easier for consumers 8 6 4 Revising and supplementing The original regulations could occasionally regulations governing graphics in foreign languages give rise to confusions When a graphic lacks any annotation it would be convenient to just write in a translation of GB T 5296 1 200x the foreign language In cases where the graphic is annotated however it could sometimes make the graphic difficult to understand due to the absence of the translation These new regulations make it easier for the consumer to understand the instructions 13 Adding provisions governing the layout of the instructions Reference Adding reference materials Reference materials for the user if they materials want to find out more about the documents that the revisions
11. the manufacturer shall supply replacement instructions for the duration of the service life of the product if required 12 4 It is not practical to have durable instructions printed on the packaging of a product as the packaging itself is not durable and may be damaged when the product is unpacked If the durable instructions are printed on the packaging the wording Please keep for future use should be printed on the packaging In cases where only the part containing the instructions needs is to be kept that part should be easily removable from the packaging 13 Layout The layout of the instructions depends on the nature and usage of the actual product Please refer to the examples in table A 1 to select the appropriate layout with necessary addition or deletion 14 Evaluation of Composition Quality Please refer to the relevant parts in Appendix A and the requirements as laid out in Table A 2 GB T 5296 1 200x Appendix A Informative Appendix Evaluation of Instructions A 0 Introduction This appendix has been written for the purpose of applying the present part more effectively and implementing its content more thoroughly A 1 General Principles The instructions to be evaluated include instructions on a product on the packaging of a product and in accompanying literature or media such as loose sheets manuals audio tapes video tapes or CDs see 3 3 According to 4 1 instructions are an integral part of the prod
12. up standards for products of consumer interest Note for instructions of industrial products see GB9969 1 1998 General Principles for Preparation of Instructions for Use of Industrial Products 1 2 The principles and methods in the present part are to be used in conjunction with the standards for instructions for specific products 1 3 The present part includes evaluation methods for instructions of consumer products see Appendix A to be used as evaluative methods and rationale to review the comprehensiveness of the instructions for use and assess the quality of the written instructions Appendix A is intended primarily for accreditation researchers specialists and agencies responsible for assessing consumer products It may also be of interest to the users and managers mentioned in 1 1 of the present part 2 Cited Normative Documents The clauses in the documents below become clauses of the present part of GB 5296 by virtue of being cited by the present part If a cited document is dated its subsequent revision sheets not including the corrigenda or amendments do not apply to the present part Nevertheless parties to agreements based on the present part are encouraged to study whether the most recent versions of these documents can be used If a cited document is not dated then the most recent version applies to the present part GB T 5296 1 200x GB 2893 1 Graphical Symbols Safety Colours and Safety Signs Part 1 Design
13. 0x A 5 2 In many cases the importance of individual items to be evaluated will differ according to the requirements of the product or of the range of products These items can be arranged for special purposes only A 5 3 In order to obtain a comprehensive evaluation of the group each member of the group shall provide a final evaluation using a six point grading system see the upper part of Table A 2 based on his or her own personal experience The supervising expert shall be responsible for the results of the final evaluation as described in A 4 He or she will take into account the number of people in the group and evaluate the difficulty in using the product in a safe and correct way the questionnaire responses and the degree or severity of the difficulty e g complaint about risk of physical injury or damage to the product He or she can specify quantitative or statistical standards A copy of a report written by the supervising expert shall be provided GB T 5296 1 200x Table A 1 Conformity Table This table is used to test whether or not instructions include the required information The following symbols are used to indicate whether or not the instructions satisfy conform include the test items a Satisfy conforms to includes 1 b Does nor satisfy does not conform to not included c N A O Importance Test Item Conformity Notes see A 5 1 0 1 Identification 1 1 Serial no and c
14. 3 3 GB T 5296 1 200x Instructions Information conveyed to users on how to use products correctly and safely and on product functions basic properties and characteristics relating to said products They are usually presented in the form of a user s manual label or nameplate They can be represented either on their own or in combination through documents words marks symbols pictures or charts graphic expressions or audio or visual information They can be used on a product including instructions on an operating device of equipment keys or buttons or instructions electronically displayed during operation or on packaging They can also be delivered as accompanying documents or materials e g loose leaf information sheet manuals audio and video tapes and CDs 4 General Principles 4 1 Instructions are a mandatory part to be included with the product 4 2 The instructions shall ensure that a they clearly identify a product and reflect its true nature b the product designation model and trademark correctly identify a product and comply with the relevant national regulations c the types of usage and functions are clearly labelled d the expected use is specified if applicable e all information and required services for the correct and safe usage of a product is included 4 3 The instructions shall where appropriate include the following information either separately or together a Function and operation
15. 4 5 4 8 5 1 7 5 1 9 5 8 5 5 1 4 1 8 5 2 T2 10 9 5 2 4 2 8 5 3 7 5 3 11 10 5 3 4 3 8 6 7 6 11 1 10 1 6 5 8 6 1 11 2 10 2 6 1 5 1 8 6 2 7 6 1 7 6 2 11 3 10 3 6 2 5 2 8 6 3 11 4 10 4 6 3 N3 7 6 3 12 11 7 6 8 6 4 7 6 4 12 1 11 1 8 7 8 6 5 7 6 5 12 2 11 2 8 1 7 1 8 7 7 7 12 3 11 3 8 1 1 7 1 1 8 7 1 7 1 1 12 4 11 4 8 1 2 the 8 7 2 1A 13 Table A 1 8 1 3 7 1 3 8 7 3 7 7 3 14 Appendix A Table A 2 8 2 1 2 8 7 4 7 7 4 8 2 1 7 2 1 8 7 5 7 7 5 Appendix C GB T 5296 1 200x Informative Appendix Technical differences and their causes between the present part and ISO IEC Guide 37 1995 Table C 1 shows the technical differences and their causes between the present part and ISO IEC Guide 37 1995 Table C 1 Technical Differences and Their Causes between the Present Part and ISO IEC Guide 37 1995 Present Part Technical differences Causes Number Introduction Removing the ISO IEC Introduction The information in the ISO IEC Introduction has been included in the sections on Terminology and Definitions and Scope in this part and there is no need for repetition 1 3 Adding an explanation of the function Explains how Appendix A is to be used of Appendix A in evaluating the instructions and its use for management 3 2 Adding that the instructions are Makes the definitions more accurate and intended to convey basic and specific comple
16. GB T 5296 1 200x ICS 03 080 30 A12 GB National Standard of the People s Republic of China GB 5296 1 200x Replacing GB 5296 1 1997 Instructions for use of products of consumer interest Part 1 General principles ISO IEC Guide 37 1995 Instructions for use of products of consumer interest MOD draft for approval Issued on 200x xx xx Effective as of 200x xx xx Issued by the General Administration of Quality Supervision Inspection and Quarantine of the People s Republic of China Standardization Administration of China SAC 11 12 13 14 Contents Foreword Introduction Scope Cited Normative Documents Terminology and Definitions General Principles Clauses of the Standard regarding the Instructions Position and Form Information Provided at Point of Sale Composition Requirements General Principles Legibility Colour Principles of Description Description and Use of Technical Terms Language Graphics Graphical Symbols Tables Flowcharts Contents Index Table Trouble Shooting Monitoring and Maintenance Safety Warnings Standardised Terminology and Labelling Audio Visual Signals Durability of Instructions Layout Evaluation of Composition Quality Appendix A Informative Appendix Appendix B Informative Appendix Appendix C Informative Appendix GB T 5296 1 200x MI 10 10 10 10 11 19 21 GB T 5296 1 200x Reference Materials 23 Foreword Of the normative technical re
17. aption can be translated while the original graphic is referred to 8 6 5 When the instructions are translated from one language to another they shall be translated by an authoritative linguist and technical expert in the entire process including review 8 7 Graphics 8 7 1 Care must be taken to ensure clarity and quality of graphics whether they are photographs line graphs or other formats 8 7 2 At no time shall graphics be separated from the relevant text and the graphics and the text shall correspond with each other If they are describing a continuous operation the main text and graphics shall be shown in the same order 8 7 3 Details of graphics shall be annotated to identify the position of control units and components accessories 8 7 4 A graphic shall not include any information other than that required for its function GB T 5296 1 200x 8 7 5 When needed a graphic or details of the graphic shall be repeated in relevant parts of the instructions 8 7 6 The graphics tables and flowcharts in clauses 8 7 to 8 10 can be folded and attached to the instructions as loose sheets or a manual to facilitate reference whilst a reader is on a different page of the main text 8 8 Graphical Symbols 8 8 1 Graphical symbols shall be easily decipherable and have a single meaning They shall comply with the provisions in GB T 5465 2 GB T16900 GB7291 GB T 10001 1 GB T 16273 1 and GB T 16273 4 8 8 2 The instructions shall clearly
18. ategory 1 2 Type model category and sub category nos h 1 3 Service life or expiry date 1 4 Date of last check e g date manual published following product update 1 5 Manufacturer supplier seller and other information 1 6 Addresses of manufacturer customer services supplier 1 7 Certificate 1 8 Specific product standard requirements 1 9 Optional components and accessories 2 Product Norms c 2 1 Functionality and scope of use CID 2 2 Safe and correct usage l 2 3 Integrity of design and instructions the instructions are not to make up for flaws in the design 2 4 Size quality capacity 2 5 Performance data and measurements GB T 5296 1 200x h 2 6 Supply data for power petrol water and other consumables such as detergents lubricants etc Importance Test Item Conformity Notes see A 5 1 0 2 7 Energy consumption and measurements used 2 8 Noise gas and waste water produced and measurements used 2 9 Safe handling l 2 10 Personal protection information e g clothing 2 11 Risk information for special groups 3 Preparations prior to use of product 3 1 Safety measures to be taken prior to installation I 3 2 Unpacking 3 3 Safe handling of packaging 3 4 Installation and assembly special tools maintenance and repair space 3 5 Storage and maintenance during period of normal use 3 6 Repackaging to prevent damage during transit l 3 7 In
19. d form a vertical angle with the reader and shall be such that they will be clearly legible to the user when he uses the product 8 2 1 7 The relevant standards can include more numeric regulations regarding the legibility of instructions particularly with regard to the font size and the reading distance 8 2 2 Luminance contrast the differential between the percentages of reflected light from the background of the print and the print itself shall be no less than 70 GB T 5296 1 200x Note 3 The luminance contrast of good quality print on white paper is roughly 80 Note 4 Care should be taken to avoid a reduction in legibility of the print due to a lower luminance contrast caused by having print on both sides of thin paper Product standards shall specify minimum requirements for the font size and luminance contrast in line with the above parameters 8 2 3 Parts of the instructions related to safety issues shall employ different fonts or font sizes or other methods so that they can stand out If there is any uncertainty as to whether the instructions pertain to safety or appropriateness the former should be assumed 8 2 4 Letters figures and symbols in the instructions can be stamped into or raised from metal glass or plastic surfaces to make them more durable and less likely to be lost or dispersed However this should be compared with quality printing and clarity shall always take priority see 12 1 8 3 Colours 8 3 1 Clea
20. different or separate functions they shall first explain the basic and general functions before progressing to other types of functions 8 4 4 The instructions of a product shall predict any potential question the consumer may have and provide the consumer with answers for example raising questions with the words Where Who What When How and Why and give answers 8 5 Description and Use of Technical Terms 8 5 1 Instructions shall be as concise as possible making it easy for the consumer to understand them and when technical terms have to be used they should be supported with definitions and interpretations The technical terms symbols and units should be used consistently throughout the instructions to provide the same information and conform to relevant national regulations 8 5 2 The text in the main body of the document shall follow the principles of description as laid out in 8 4 Concise titles and notes can be used to help users find specific information see 8 11 8 5 3 In generally one sentence contains only one point requirement or few closely related points requirements For the sake of clarity Use verbs in active rather than passive voice Requirements shall be firm avoiding unclear or weak terms Use action verbs rather than abstract nouns Use straightforward vocabulary and avoid euphemistic language Samples provided in Table 1 Table 1 Description and Use of Technical Terms
21. e compiled and supplied separately and labelled accordingly Such instructions do not have to be supplied with the product if they don t compromise its operation 4 9 In the event that a product is supplied with a limited safety period or an expiry date the date of manufacture the safety period of usage and quality guarantee period or expiry date should be provided when supplied to the consumers the packaging should also clearly state the date of manufacture the safety period of usage and quality guarantee period or expiry date on a prominent position 4 10 The manufacturer s name and address together with the product standard number shall be clearly labelled on the instructions 4 11 Instructions and similar information shall be labelled with the publishing date and edition number GB T 5296 1 200x 4 12 For products or retail packaging whose largest side is less than 10cm information other than the product name manufacturer s name and the manufacturing date the safety period of usage and quality guarantee period or expiry date can be placed elsewhere in the instructions 4 13 The main technical information on the instructions of a product and other similar information such as on advertisements and packaging from the same manufacturer and printer should be consistent 4 14 The wording Please read the Instructions carefully before using this product should be stated on a prominent position on the packaging or t
22. elpful captions 4 4 Are there any linguistic errors 5 Explanation of graphics 5 1 Overall quality 5 2 Are there sufficient graphics and does each one provide specific information 6 Graphical symbols Conform to standardised requirements Yes no Explained clearly 7 Tables Placed next to the text Clear expression with abundant information Repeated when needed 8 Flowcharts In a suitable place Clear GB T 5296 1 200x Importance Test Item Evaluation Notes see A 5 1 3 2 1 1 2 0 9 Use of colour Functional Clear Consistent 10 Contents index table Text with adequate length and complexity Clear consistent and practical Useful keyword table Numbered pages 11 Troubleshooting advice Clear useful appropriate consideration of safety issues 12 Durability Will not be mislaid or damaged during the expected normal service life Note The evaluation tests described in A 3 2 can also be expressed as a numerical value omitting 0 If the numerical value is positive the instructions will be deemed to have passed the test 1 Ifthe height of font size x is less than 1 5mm it is 1 or 2 2 Instructions on the product if there are several instructions at different locations each will need to be evaluated separately 3 Ifthe luminance contrast is less than 70 it is 1 or 2
23. formation related to operation by qualified personnel This information shall be supplied separately from instructions aimed at general consumers Detailed instructions manual for qualified personnel 3 8 Position of instructions 4 Operation instructions 4 1 Basic functions Correct use of product Can guarantee safe use GB T 5296 1 200x I Details on predictable potential misuse I Consistent with summary table in related product standards Importance Test Item Conformity Notes see A 5 1 0 l 4 2 Supporting functions see 4 1 h 4 3 Optional components and accessories 4 4 Personal protection 4 5 Quick concise introduction ch using prompts stickers and labels using key points in the manual as prompts Waste management 5 Audio visual signals 6 Repair maintenance and cleaning 6 1 Safety measures such as personal protection and special equipment 6 2 Maintenance and cleaning to be carried out by consumers h 6 3 Maintenance and cleaning to be carried out by I qualified personnel 6 4 Trouble shooting including illustrations charts and repair specifications 7 Health and safety 7 1 Warning signs caution Correct position on product on packaging in accompanying materials GB T 5296 1 200x GB T 5296 1 200x Importance Test Item Conformity Notes see A 5 1 0 Placed at a suitable
24. have referred to 2 3 4 5 6 7 GB T 5296 1 200x Reference Materials Product Quality Law of The People s Republic of China revised Sept 1 2000 Provisions on Indicating Product Identification General Administration of Quality Supervision Inspection and Quarantine Nov 07 1997 Product information for consumers in GB T xxxxx 2008 ISO IEC Guide 14 IDT GB 7718 2004 General standard for the labelling of pre packaged food GE T 20000 4 2003 Standardised work guidelines Part 4 Safety aspects guidelines for their inclusion in standards ISO IEC Guide 51 1999 MOD Regulations governing the use of Chinese characters in publications General Administration of Press and Publication Law of the People s Republic of China on the Standard Spoken and Written Chinese Language
25. he cover of the instructions manual 5 Clauses of the Standard regarding the Instructions 5 1 Products standards involving the rights of consumers shall include clear provisions governing the content of the instructions they should for example be described in the simplest form possible The instructions should be a separate chapter in the consumer products standards and shall be entitled Instructions including installation and maintenance 5 2 For products with specialist procedural requirements governing the safe use operation assembly disassembly cleaning and maintenance as well as its disposal treatment or treatment of the product s waste such requirements shall be clearly described in the product standards 5 3 When the instructions are provided on a product itself or its packaging detailed descriptions shall be given in the product standards under chapters and clauses related to labelling and signs 6 Position and Form 6 1 The position form and style of the instructions provided and the actual information included shall depend on one or several of the following factors Risk or danger Environmental or similar requirements Product design Requirements of consumers for certain information under special circumstances The above factors determine whether or not the instructions should be provided in their entirety or in part in one or several of the following forms On product GB T 5296 1
26. indicate and explain the product functions represented by the symbols that appear on the product 8 9 Tables 8 9 1 Where clarity is particularly crucial information shall be represented in a table The table and corresponding text must appear together see 8 7 6 8 9 2 Where the consumer may require assistance the table or part of the table shall be repeated in a relevant part of the instructions 8 10 Flowcharts Flowcharts are required to help the consumer understand and handle the operational procedure enabling them to use the product in a safe and correct way The flowchart should be placed together with its corresponding text see 8 7 6 8 11 Contents Index Table 8 11 1 When the instructions have more than one page including the folded format each page shall be numbered For loose leaf and manual formats a table of contents index table shall be included when there are more than four pages 8 11 2 Relatively long or complex instructions shall have an index with key words alphabetically ordered according to their Chinese phonetic pinyin spelling The index shall be included in the contents 8 11 3 For complex apparatus separate contents shall be provided for controls or indicators such as dials meters and indicators 8 11 4 The section titles in the contents must be the same as the section titles in the text 8 12 Trouble Shooting Monitoring and Maintenance Where a consumer may be able to diagnose and solve certain problem
27. ition 8 5 3 in the present edition The provision of Chinese instructions has been assured and their position in the instructions specified 8 6 1 Requirement for standard Chinese characters has been added 8 6 3 Regulations governing the use of graphics in different languages have been revised and supplemented 8 6 4 in the 1997 edition 8 6 4 in the present edition Regulations governing the layout of the text have been added chapter 13 GB T 5296 1 200x Some terms and expressions in several clauses have been revised for the purpose of accuracy and completeness Appendices A B and C of the present part are informative appendices The present part has been put forward by China National Institute of Standardisation The present part is the responsibility of the National Technical Committee of Standardisation of Services The main entities involved in drafting the present part China National Institute of Standardisation China Consumers Association Centre for Laws and Regulations General Administration of Quality Supervision Inspection and Quarantine of the People s Republic of China and Deren Group The main authors of the present part Feng Wei Wang Zheng Ding Dongjiang Lu Xilin Ren Jing Zhang Xiaoli Yin Yan and Jiao Yang The previous versions replaced by the present part are GB 5296 1 85 GB 5296 1 1997 GB T 5296 1 200x Introduction These instructions for use are intended to i
28. nform consumers about the correct and safe ways to use products and they play an important part in protecting consumers personal safety their property and their personal health as well as in protecting against environmental pollution preventing fraud and misleading information and protecting consumers rights The present part of GB 5296 is an important drive and guidance in developing other parts of the national standard on instructions for use of products of consumer interest and facilitating the standardisation of instructions for use in China The present part consists of the general principles of GB 5296 and as such it does not cover all the detailed provisions of instructions for use of each category of products of consumer interest Therefore the principles in the present part will serve as general provisions for all the interested parties in their design and development of instructions for use in each category GB T 5296 1 200x Instruction for Use of Products of Consumer Interest Part 1 General Principles 1 Scope 1 1 The present part of GB 5296 specifies principles and methods for developing instructions for use of products of consumer interest hereafter referred to as instructions The present part is intended for designers and manufacturers of products of consumer interest and drafters of technical documents and other writers of similar instructions technical committees or organisations setting
29. present part replaces and voids GB 5296 1 1997 as of its date of issuance The main differences between this part and GB 5296 1 1997 are as follows Description and composition have been brought in line with the compulsory requirements of the national standards and an introduction has been added The signs have been brought in line with international standards according to the requirements in GB T 20000 2 2001 The ISO IEC Foreword and Introduction have been removed The term products of consumer interest has been added The definition of instructions for use has been revised 3 2 in the 1997 edition 3 3 in the present edition Regulations for product name labelling have been added 4 2 Supplementary regulations for clear labelling of expiry dates have been added 4 9 The addition of the product standard number that indicates manufacturer s name address and implementation is now required Requirements for instructions for use for small products and packaging have been added Regulations for the height of the Chinese characters in the instructions have been added 8 2 1 1 8 2 1 2 The corresponding point values for the font sizes in ISO IEC Guide 37 have been revised 8 2 1 3 8 2 1 4 Health has been revised as suitability 8 2 3 Supplementary provisions for colour usage have been added 8 3 3 Samples have been revised 8 5 3 in the 1995 ed
30. quirements in the present section of GB 5296 6 2 8 2 1 7 8 2 4 8 6 2 and chapters 13 and 14 are recommended and all the other chapters and clauses are mandatory The following 7 sections of GB 5296 Instructions for use of products of consumer interest have been published to date Part 1 General principles Part 2 Instructions for use of household and similar electrical appliances Part 3 General labelling for cosmetics Part 4 Textiles and apparel Part 5 Toys Part 6 Furniture Part 7 Sports equipment The present part is Part 1 of GB 5296 The present part has revised and adopted the guidelines found in ISO IEC Guide 37 1995 Instructions for use of products of consumer interest English version The present part has revised the order of several clauses in ISO IEC Guide 37 1995 Instructions for use of products of consumer interest Appendix B provides a table that compares the numbers of the chapters and clauses in the present part and those in ISO IEC Guide 37 1995 According to the actual conditions in China and issues that have arisen during the implementation the present part has made several additions and revisions have to ISO IEC Guide 37 1995 Instructions for use of products of consumer interest indicated by a single vertical line to the right of the relevant articles Appendix C outlines technical differences and the reasons for the revisions for reference GB T 5296 1 200x The
31. r easily and readily distinguishable colours shall be used especially with control units important units or components 8 3 2 The use of colour should be functional systematic and consistent see GB 2893 1 GB2893 2 and GB2894 8 3 3 As some individuals have difficulty distinguishing colours instructions in which colour is used to represent specific meaning shall not rely solely on the use of colour but should also use textual description or other means 8 4 Principles of Description 8 4 1 In order to achieve the best result the instructions should be written in the principle that that a user will not be able to use a product until he understands the description and the clear instructions should be organised in the same order as the product is used Note 5 When quick reaction is required e g in the case of fire extinguishers the instructions shall ensure that only the most simple and direct thought process is required for the consumer to understand the instructions and be able to use the equipment 8 4 2 In cases where the safe and correct use of a product requires following complex operational procedures the instructions shall assist and encourage the consumer to understand and become familiar with these procedures Effective methods to achieve this GB T 5296 1 200x include providing illustrated instructions charts and tables and flow diagrams see 8 7 8 9 and 8 10 8 4 3 When the instructions of products contain several
32. rocessed data should be clear and sufficiently large to ensure an adequate degree of legibility 8 2 1 1 In compliance with the requirements in 8 2 2 8 3 1 and 8 3 3 the height of the font in the Chinese instructions on the product or on the product packaging shall be no less than 1 8 mm 5 25 pt font size 7 A larger font shall be used if the conditions permit 8 2 1 2 The height of the font in the Chinese instructions shall be no less than 3 2mm 9 pt small font size 5 8 2 1 3 In compliance with the requirements in 8 2 2 8 3 1 and 8 3 3 the x height the height of relatively low letters of the English letters typeface on the product or product packaging shall be no less than 1 5mm 4 27 pt Note 1 The font size shall be 4 27 pt in the Pica measurement of the typesetting point system Pica lpt 0 351mm Note 2 Fonts and font sizes for letters other than Latin letters shall similarly be clear and legible 8 2 1 4 Instructions in English such as loose leaf sheets documents and manuals shall use fonts of between 3 2mm to 5 6mm 9 pt to 16 pt 8 2 1 5 Titles in the instructions such as on loose leaf sheets in documents and manuals instructions on the product and other brief information that the consumer intends to read on a regular basis shall use a font size of over 3 7mm 10 5 pt font size 5 depending on the reading distance 8 2 1 6 The position of the instructions on the product and the surface on which they are place
33. s 3 Main text and terminology 3 1 Main text and use of vocabulary Simple easily understood or complex Concise or verbose One point requirement per sentence or too much information contained in a single sentence Active or passive voice 3 2 Terminology used Good explanation or confusing incomprehensible Consistent or not 3 3 Structure of the text Does the structure make sense or is it confusing Does it conform to principles of expression or does it lack structural logic Does it first explain basic functions followed by more complex functions Is there a clear distinction between the explanation of the product itself and of optional extras Are the titles clear Does it avoid superfluous information 3 4 Principles of description Is it conducive to quick response instructions for emergency situations should be concise and easy to understand Is it expressed in such as way that complex information is easily grasped Does it use a question and answer format using words such as where who what when GB T 5296 1 200x how and why Importance Test Item Evaluation Notes see A 5 1 3 2 1 1 2 0 4 Language 4 1 Are the languages clearly separated 4 2 Are the text and graphics clearly related 4 3 Are the graphics accompanied by clear and h
34. s in the product without any risk to themselves others or the product itself the instruction sheet or manual GB T 5296 1 200x shall include a trouble shooting table and relevant maintenance information with appropriate graphics and explanations These shall indicate the possible causes of the problems and if the consumer should try to repair the fault themselves or consult a professional 9 Safety Warnings 9 1 Products that could present risks to consumers safety during use shall have safety warnings According to the provisions in 8 2 1 to 8 2 4 and 8 3 such safety warnings shall be reinforced with large or different fonts special symbols or colours 9 2 For optimum effect the style and composition of the safety warnings shall take the following points into consideration Content and illustrations shall be clear and to the point The position content and format of the safety warnings shall be eye catching and obvious The safety warnings must be visible from the point of view of the user during the normal operation of the product They should explain the nature of the risk and where necessary the causes of harm They must give clear guidance on what to do They must give clear guidance on how to avoid danger They must use clear language graphical symbols and illustrated explanations see 8 6 to 8 10 Note that overly repetitive and misleading warnings will compromise their effectiveness
35. te information about the functions of the product to the user Revising some of the phrases in the Complies with provisions on the original standard composition of compulsory standards and the regulations in GB T1 1 2000 4 4 This information was in 4 7 of the The information in this clause is related to original standard that in 4 3 4 5 4 6 Combining the similar provisions in Adds clarity and ease of use for the user these two clauses 4 9 Adding the product packaging when In some cases the date of manufacture is GB T 5296 1 200x given to the consumer should also clearly state the date of manufacture the warranty period or expiry date which can easily be seen to the clause printed on the product packaging whereas the warranty period or the expiry date is printed on the product itself or on the inside of the box In other cases the date is not printed clearly making it very difficult for the user to see or read 4 10 Adding the requirement that the Complies with relevant national laws manufacturer s name and address and the product standard number must be clearly labelled 4 13 Adding provisions for instructions of Complies with relevant national laws small products and packaging 8 1 2 Adding the requirement to identify the To avoid confusion over consumer model model number used by the consumer numbers 8 2 1 1 8 2 1 2 Adding provisions governing the
36. thod recommended in the product information system see GB T xxxxx 200x This information includes some of the situations mentioned in the present part such as the need for protective clothing or parental control see 9 5 8 Composition requirements 8 1 General Principles 8 1 1 The instructions shall clearly identify a specific product and its model type and category and shall not cause discrepancy between the instructions given to the consumer and the actual product to be used due to for whatever reason differences between a model and its upgrade model or two different models irrespective of the extent of the difference or between two products with the same model number but different technical specifications see 4 11 8 1 2 The consumer should be provided with the instructions for a specific product with a single model number In cases where two or more models share the same instructions it is GB T 5296 1 200x permissible to provide the instructions for several models provided that the consumer s model is clearly marked 8 1 3 Instructions related to optional components or accessories should be clearly differentiated from the main body of instructions and other components pr accessories for example with sub clauses and sub titles to avoid confusion on the part of the consumer 8 2 Legibility 8 2 1 The font and font size of the instructions on the product as well as the font and font size of the printed data and word p
37. uct A 2 Methods The following formats can be used for evaluation according to the complexity of a product and the importance of ensuring safety and correct use Desk study User group evaluation A 3 Desk Study A 3 1 Desk study evaluation shall be carried out by appropriate qualified experts with no affiliation to or involvement in the design manufacture sale or composition of instructions of the product in question A 3 2 The desk research shall at times require additional review by an independent third party for example information required for marketing see chapter 7 The actual circumstances shall be assessed by the researcher or independent evaluators and shall not rely on statements of the manufacturer A 3 3 The instructions shall include basic information which can be assessed with a qualitative check using Table A 1 A 3 4 Composition quality shall be assessed according to the Evaluation table A 2 A 3 5 Both tables contain basic requirements which shall be supplemented or kept consistent with specific standards relevant to the product In the absence of such GB T 5296 1 200x standards additional regulations from standards of comparable products or those with comparable functions can be used and specified with any other suitable method A 4 User group evaluation A 4 1 Group evaluation is a way to test how suitable the instructions are for consumers of a product In these tests participating consumers are asked
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