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Side-input tray orientation

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1. Ps105 Ps104 Ps103 Paper size Paper size Paper size PS101 PS102 detection detection detection Registration Paper surface Tray paper sensor 3 sensor 2 sensor 1 level sensor out sensor LED PCA unco no dde Ei pir pir 4909 Jsu E Ly 1309 301 J302 soL Pedestal 514321 321 321 3 2 1 5 43 12 1 3 2 1 3 2 11 H J307 151413121510 9 8 765 43 2 1 1123415 J340L m5 J340DH 1 2 3 4 5 6 7 8 9 13 al 6 7 alata 543 2 1 sian X J304L E T T T J312D J304LH J804D 1 2 3 4 5 987654321 1110 9 8 7 6 5 4 3 2 1 J308L J308LH Jidd 1 2 3 4 5 6 7 8 910 11 JILL 8 43 2 1 RULE a 5 6 7 89 J305L L i i Saio J313D J305LH a yy pw 1 J305D ul alo al hos D 1110 9 8 7 6 5 4 3 2 1 9 8 7 6 5 4 312 1 1 2 3 4 5 6 7 8 9 10 11 1 2 3 4 12345 1 2 3 4 5 6 7 8 9 10 11234567189 J106 J105 J112 J119 TYTYTYTY TYTYI J103 PFETYTYTYTYTYTYUYT na8g2googaoareaot zzzo agaaa OEBYAZEZEO robwogesorn 22056767256 2286 68888 5329283025 BSRBSRB cg g Z i82 EE BREE OE P 8 Of BE ee LED1 3 898 3555 7 S 8 8 service LED P UE Paper deck controller PCA z 3 M E 29552226 S S Si 5 6 2525 26982538 3 S os i 295858 i i xxxx gt a m a gt gt j d SERE 288889 33588 SEEGER 5555 J104 J117 J120
2. 28 Figure 13 Loading media into the 2 000 sheet side input tray 2 of 3 29 Figure 14 Loading media into the 2 000 sheet side input tray 3 of 3 30 Figure 15 HP color LaserJet 9500mfp control panel 31 Figure 16 HP color LaserJet 9500mfp touchsereen ee 31 Figure 17 Clearing a jam in the 2 000 sheet side input tray 1 0f4 39 Figure 18 Clearing a jam in the 2 000 sheet side input tray 2 0f4 40 Figure 19 Clearing a jam in the 2 000 sheet side input tray 3 0f4 40 Figure 20 Clearing a jam in the 2 000 sheet side input tray 4 0f4 41 Figure 21 2 000 sheet side input tray pickup and registration block diagram 42 Figure 22 2 000 sheet side input tray systems eae 46 Figure 23 Side input tray I O signals 10f 3 L n 47 Figure 24 Side input tray I O signals 2 of 3 6 teens 48 Figure 25 Side input tray I O signals 30 3 LLL 49 Figure 26 Side input tray motors and rollets 51 Figure 27 Side input tray sensors 1 eet eee 52 Figure 28 Side input tray timing
3. RA j AA 7 s o e a A Figure 82 2 000 sheet side input tray pickup and registration locations Note A gap between the tray and the MFP might cause a jam If a gap exists between the MFP and the tray either at the top or at the bottom adjust the blue levelers above the tray wheels until the gap closes Figure 83 Adjust the gap between the tray and the MFP ENWW Chapter 7 Troubleshooting 111 Pickup and registration jams Table 30 describes jams and media problems that are associated with the pickup and registration locations of the tray Table 30 Pickup and registration jams Issue Solution The pickup or feed rollers are worn or damaged Replace the pickup feed and separation rollers See Pickup feed and separation rollers on page 84 The registration roller is worn or damaged Replace the pickup feed and separation rollers See Paper pickup and feed assembly on page 98 The pickup assembly motors did not receive the PICKUP MOTOR DRIVE or FEED MOTOR DRIVE signals Make sure that the pickup motor connectors are fully seated Disconnect and then reconnect the pickup motor J316 the feed motor J317 the intermediate PCA connector J318 an
4. Figure 86 Internal component 1 of 2 ENWW Chapter 8 Parts and diagrams 125 126 Chapter 8 Parts and diagrams Internal components 2 of 2 J308 J307 49 Les 12 35 Ra d See PCAs 37 Rh E gt y n m 43 C 313 4103 3A o aros D 3305 See pickup and 43B 44 feed assembly 3318 1104 44A 321 44B J117 See PCAs 24 See lifter drive assembly Internal components 2 of 2 ENWW ENWW Table 37 Internal components Ref Description Part number Qty Figure 86 1 Rail slide Not orderable 1 Figure 86 2 Latch rail latches the slide rail to the printer body RC1 0815 000CN 1 Figure 87 3 Wire door keeps the door from over extending when opened RC1 0833 000CN 2 Figure 87 4 Cover cam RC1 0884 000CN 1 Figure 87 5 Power cable from the HCI to the printer RH2 9008 000CN 1 Figure 87 6 Arm cam Not orderable 1 Figure 87 7 Power supply assembly See PCAs on page 1 137 Figure 86 8 Pin positioning aligns the HCI tray body to the printer body RL1 0180 000CN 1 Figure 86 9 Stud guide Not orderable 2 Figure 86 10 Link Not orderable 1 Figure 86 11 Lever latch Not orderable 1 Figure 86 12 Latch arm portion of the latch that connects the HCI tray to the printer RC1 0801 000CN 2 bo
5. 102 Table 23 Troubleshooting with the tray not connected to the printer 102 Table 24 2 000 sheet side input tray service DIP switch power switch and service LEDs 104 Table 25 Side input tray service DIP switch settings 105 Table 26 Normal operation check service LEDS LLLLLL La 105 Table 27 Sensor test DIP switch settings eh 107 Table 28 Paper path DIP switch settings eee 109 Table 29 Motor test DIP switch settings LI 110 Table 30 Pickup and registration jams m E Aa 112 Table 31 General tray problem troubleshooting 113 Table 32 Error messages sega rd Ga A hide ea A A ale RE EN da ale dl 117 Table 33 Commonly used hardware table eee teen eens 121 Table 34 Common torque values ischensizfiieensrctkz knee ok A Pee Gh adie m pelje ELE 121 Table 35 2 000 sheet side input tray eae 122 Table 36 External covers and panels 1 of 2 2 0 eee 124 Table 37 Internal components sse nre rir ERAS te eee teens 127 Table se Tray assembly 0 3 oct pea vee nda ined who need dingo ei odd gla ena d x eae pur E da 131 Table 39 Lifter driver assembly iet si nirre 0 00 ce te eet hh 132 Ta
6. Chapter 8 Parts and diagrams 127 Table 37 Internal components continued Ref Description Part number Qty Figure 87 39 Cover roller latch Not orderable 1 Figure 87 40 Holder LED Not orderable 1 Figure 87 41 LED cable Not orderable 1 Figure 87 42 LED cable Not orderable 1 Figure 87 43 Cable paper size Not orderable 1 Figure 87 43A Connector snaptight Not orderable 1 Figure 87 43B Connector 11 pin Not orderable 1 Figure 87 44 Cable main Not orderable 1 Figure 87 44A Connector 10 pin Not orderable 1 Figure 87 44B Connector 6 pin Not orderable 1 Figure 87 45 Clamp cable Not orderable 5 Figure 87 46 Cable door Not orderable 1 Figure 87 47 Photo interrupter GP1SQ73P PS108 right door sensor WG8 5364 000CN 1 Figure 87 48 Cable dc power Not orderable 1 Figure 87 49 Cable interface HCI tray to printer communication cable RH2 5569 000CN 1 Figure 87 50 Bushing cord Not orderable 1 Figure 87 51 Bushing Not orderable 1 Figure 87 52 Bushing Not orderable 1 Figure 87 53 Screw stepped Not orderable 1 Figure 87 54 Support PCB Not orderable 2 Figure 87 55 Clip cable Not orderable 2 Figure 87 56 Latch roller action catch right door latch XZ9 0403 000CN 2 Figure 86 57 Cassette size cable Not orderable 1 Figure 86 501 E ring Not orderable 1 Figure 86 502 Pin dowe
7. Turn the printer power off Disconnect the power supply connector J101 on the paper deck controller PCA Turn the printer power on Verify that pin 4 of the connector is at 5 volts Do not short circuit the connector If 5 volts is not found on pin 4 replace the power supply See Power supply assembly on page 90 Check for damaged wire harnesses If the problem persists replace the paper deck controller PCA See Paper deck controller PCA on page 88 114 Chapter 7 Troubleshooting ENWW ENWW Table 31 General tray problem troubleshooting continued Issue Cause Solution A lift failure occurred The top cover is not completely closed Make sure that the top cover is completely closed Check for damaged frayed or pinched wire harnesses Replace the wire harnesses as necessary The paper surface level sensor PS101 or lever is damaged Perform the service mode sensor test See Sensor test on page 107 to test the sensor If the sensor fails the test replace the paper pickup and feed assembly See Paper pickup and feed assembly on page 98 The lifter driver assembly gears are damaged Remove the lifter driver assembly see Lifter driver assembly on page 85 and examine the gears Replace the lifter drive assembly if necessary Poor connections exist between the paper surface level sensor PS101 and the paper deck controll
8. 2 000 sheet side input tray service Copyright 2003 2004 Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number Q1891 90901 Edition 1 9 2004 Table of contents List of tables List of figures 1 Product information Chapter contents sieni eal e A Reed ten pai a hee nad a a a eet bralnih 11 Product Teatures ees e Lae ac dea t NER atl n Re ad utl eG A eR Ree t RC Ree de ERR e a t 12 HP 2 000 sheet side input tray G1891A 12 Product specifications ox il Seton A epo BSEC Dar ed Cu Rollos dk e a HORE Ee RC ded 13 e inferior DIUINUM 13 Specifications cita ee A ee ee ee ee ea pe ee ee a a a 13 Environmental specifications eae 14 Product orientation and assemblies ee teas 15 Space requirements o 16 Overall physical dimensions L L rrr 16 2 Service approach Chapter contents oi vec rectae
9. 70 Electrostatic discharge a 70 Required tools nen usb yaad baleen daa x kee PAR Geeta DE bap 71 Required tools sau Rar reda RES Oe hes A AA A a Gee 71 Side input tray orientation 72 Covers panels and doors o oc 73 Left COVER aan ap ate ee eth ii ZE a ce he al A doge 73 Left front COVEN x cedo Ede p ee ea eee A Cada do RO oa ci e ae ee 74 Back left cover icon RR ee esee Reha reu x x ese 3 Red Qe ORI TG Ese e az 75 Back COVER situ cet A ad de ate CSS we ete ee JN Eee ee A 76 RIGO EDO us soe A A pat DAS a dUPRR DAR EP bebes 77 TOPO COVE RR 78 FIONL COVEN PTT 79 Top cover assembly sc esac ies kere ea hes a oe A REG ah bee RE CUN do 80 Fighbrear COVER ies vae by eR E bee aaa We dae ews bd ee ee 82 Right lower COVES uses ek ee eee ee eee QR OE ee dee Jod C RR ees 83 Internal assemblies 0 000 cee nh 84 Pickup feed and separation rollets 84 Lifter driver assembly ne 85 DOOM SENSOR scott adie bE EW ELE we ioe eed kli eS a EE a nk RR ae deda 87 Paper deck controller PCA LLLLLLL hrs 88 Jam detection sensor ll eee eee 89 Lifter driver assembly 1 2 2 2 00 cect e n 85 LEDPCA vacas te veld a Stee tato Bin te Welle Ged got nb Melons ra aed M d a ek do serata 91 Thay aSSemOlY iii RA GAR raje ea ate 93 Paper level sensor PCA LL
10. Note The flash pattern begins with a service LED flashing The LED then is off for one second After one second the LED flashes again This pattern repeats until the indicated problem is solved Table 26 Normal operation check service LEDs Service LED Flash rate Error Action Green 0 continuously illuminated No errors No action required 000 ENWW Chapter 7 Troubleshooting 105 Table 26 Normal operation check service LEDs continued Service LED Flash rate Error Action Green o 9 Jok TS 1 one flash per pattern Incorrect media size Make sure that the correct size of media is loaded in the tray Use the control panel to set the correct size See Setting the media size on page 32 2 two flashes per pattern Top cover open Close the top cover and right side door 3 three flashes per pattern Paper out Load media See Loading media into the tray on page 28 4 four flashes per pattern Tray lifting No action required 6 six flashes per pattern Feeder initializing No action required Yellow ooo T 1 one flash per pattern Registration paper sensor delay jam Make sure that the sensor flag can move freely Check the connections on the paper deck controller PCA Replace the paper deck controller PCA See Paper deck controller PCA on page 88 2 two flashes per pattern Reg
11. Paper pickup and feed assembly on page 98 Multiple sensors have failed Perform the service mode sensor test See Sensor test on page 107 to test the sensors If a sensor fails the test replace the paper pickup and feed assembly See Paper pickup and feed assembly on page 98 The tray does not enter the READY state after media is loaded the service LEDs indicate an incorrect paper size Poor connections exist between the paper size sensors PS103 PS104 PS105 and the paper deck controller PCA Make sure that the paper size sensors PS103 PS104 PS105 J309 J310 J311 intermediate connectors J312 J313 and the paper deck controller PCA connector J103 are fully seated The paper size sensors PS103 PS104 PS105 or levers are damaged Perform the service mode sensor test See Sensor test on page 107 to test the sensors If a sensor fails the test replace the paper size sensors See Paper level sensor PCA on page 97 The paper deck controller PCA failed Replace the paper deck controller PCA See Paper deck controller PCA on page 88 116 Chapter 7 Troubleshooting ENWW Error messages ENWW This section describes error messages that appear on the MFP control panel display when an error occurs in the 2 000 sheet side input tray Table 32 Error messages Message Cause Solution The 2 000 sheet side input tray is n
12. Customer Care Reseller Sales and Support Center 20 D DIP switches 104 105 documentation ordering 20 120 door sensor removing 87 downloading drivers 19 drivers downloading 19 E electrical specifications 14 electrostatic discharge ESD precautions 70 environmental specifications 14 ESD electrostatic discharge precautions 70 exchange program 19 F fasteners types 71 features 12 ENWW feed assembly diagrams and part numbers 133 removing 98 feed roller replacing 84 feed system operations 53 55 front cover locating 72 part number 124 removing 79 front left cover part number 124 front side locating 15 H harnesses wiring 70 l identification label 13 image transfer kit parts included 38 replacing rollers 84 storing 38 input signals 47 installation instructions 24 site requirements 14 space requirements 16 internal components diagrams and part numbers 125 J jam detection sensor removing 89 jams clearing 39 locations 42 111 sensor failures 116 troubleshooting 43 112 L LED PCA removing 91 LEDs service 104 105 troubleshooting 115 user 103 left cover locating 72 part number 124 removing 73 left front cover removing 74 left side locating 15 letterhead recommended media 33 lift failures troubleshooting 115 lifter mechanism diagrams 67 lifter driver assembly diagrams and part numbers 132 removing 85 lifting operations 53 58 loading media 28 lower right cover part number
13. cee lh hh 55 Between page adjustment ooo 57 Tray lifting operatlom i em oe Rl m bab m RR EP rede PISA uq eee Gob qe dar ere n 58 Tray lift when the top cover is closed ooooccocccc e 59 Tray lift when during the pickup operation 59 PONOT SUPPI m 60 MrOGUCHON ET 60 Power supply protection ses A a RERO RESA PENNE ESEN Sako amp pein Pa CR RENEE RU D a 60 Diagrama ER 61 WING sextet oue REA MEN Sede WEG be TER dd e ue od E Seg eG ir PU ida a 61 CONNGCIONS iii dasa I II 62 Main assembles seyss irs sarod a A ae ee ae RESO RAE Bed ee Dea ea Rae 63 Sp m PET 64 Cluteh and motors s esu ee Lene bea ee Pac os OX e i D os ORC e D s RR ORG S Rete a ee ee und 65 PCAS 3 iste nie abated by kde aed Saat ee TE 66 Rollers and lifter mechanism eee es 67 iv Table of contents ENWW 6 Removal and replacement Chapter contents senes dude tok ned ed eee he hee Bee heater ERR Uo Rede Y heh e RUE nee 69 MOJUTO mirta ace hoa ete A E ae nada E ei Pee ae a ace os 70 Removal and replacement strategy 0 0 cee rh 70 General cautions during removal and replacement 70 Electrostatic discharge ea cuina oed Pes A LACE RU WAR need Gad nad Meee RR E Ph 70 Hequired 100l8 erotica dete Pove re PU xu Aie wur d bate a elu ew iUe aur arid eee naci a wage itn 71 Side input tray orientation i a siaaa ea RERO ePi ede ee eb gie rvPLerei uude pd ee weed ex
14. problem s Pre troubleshooting checklist Check the following items before diagnosing a malfunction As the service technician you can clear any problem that you discover and give the instruction to the customer Table 20 Pre troubleshooting checklist Environment e Are the printer and tray installed on a solid level surface e Isthere a gap between the tray and the MFP If there is a gap adjust the casters see figure 11 on page 27 e is the power supply voltage to the printer within 10 volts of the specified power source The side input tray is powered by a jumper power cord that is attached to the printer e Is the power supply plug inserted in the printer and the outlet and between the tray and the printer e Is the operating environment within the specified parameters as listed in the HP color LaserJet 9500 9500mfp Print Engine Service Manual e s the tray exposed to direct sunlight e ls the room temperature maintained between 15 C and 30 C 59 to 86 F and is the relative humidity between 20 and 50 e sthe tray near sites that generate ammonia gas high temperature or high humidity near a water faucet kettle or humidifier for example or near cold places open flames or dusty areas Media e Is the correct media type selected on the control panel e sthe media ream broken Slightly bend the stack before loading the media e Does the customer use only supported media A4 letter rotated A4
15. 0 0 kee eee 77 Figure 48 Remove the top rear cover 2 0 0 eee eens 78 Figure 49 Remove the front ovar ranoni ra raaa eE AREE ehh hh 79 ENWW List of figures ix Figure 50 Figure 51 Figure 52 Figure 53 Figure 54 Figure 55 Figure 56 Figure 57 Figure 58 Figure 59 Figure 60 Figure 61 Figure 62 Figure 63 Figure 64 Figure 65 Figure 66 Figure 67 Figure 68 Figure 69 Figure 70 Figure 71 Figure 72 Figure 73 Figure 74 Figure 75 Figure 76 Figure 77 Figure 78 Figure 79 Figure 80 Figure 81 Figure 82 Figure 83 Figure 84 Figure 85 Figure 86 Figure 87 Figure 88 Figure 89 Figure 90 Figure 91 Figure 92 Figure 93 Remove the top cover assembly 1 of 2 80 Remove the top cover assembly 2012 0 ee eae 80 Reinstalling the top cover assembly 0 00 cee eae 81 Remove the right rear Cover 2 0 2 0 ee hh hh 82 Remove the right lower cover 0 2 0 cee hh hh 83 Remove the pickup feed and separation rollets 84 Remove the lifter driver assembly 1 of 4 85 Remove the lifter driver assembly 2 of 4 85 Remove the lifter driver assembly 3 of 4 86 Remove the lifter driver assembly 4 of 4 86 Remove
16. 0408 000CN 1 Figure 89 501 E ring Not orderable 4 Figure 89 502 Pin dowel Not orderable 1 Chapter 8 Parts and diagrams 131 Lifter driver assembly Figure 90 Lifter driver assembly Table 39 Lifter driver assembly Ref Description Part number Qty Figure 90 all Lifter driver assembly RM1 0516 00016 1 Figure 90 1 Pulley Not orderable 1 Figure 90 2 Holder coupling Not orderable 1 Figure 90 3 Shaft gear Not orderable 1 Figure 90 4 Mount drive Not orderable 1 Figure 90 5 Plate swing Not orderable 1 Figure 90 6 Link plate assembly Not orderable 1 Figure 90 7 Spring compression Not orderable 1 Figure 90 8 Gear 33 84 teeth Not orderable 1 Figure 90 9 Gear 66 17 teeth Not orderable 1 Figure 90 10 Gear 59 17 teeth Not orderable 1 Figure 90 11 Gear 44 teeth Not orderable 1 Figure 90 12 E ring Not orderable 1 Figure 90 13 E ring Not orderable 2 Figure 90 14 E ring Not orderable 1 Figure 90 15 Motor DC Not orderable 1 Figure 90 16 Screw w washer M3X6e Not orderable 2 Figure 90 17 Clamp cable Not orderable 1 Figure 90 18 Link Not orderable 1 132 Chapter 8 Parts and diagrams ENWW Pickup and feed assembly 1 of 2 J317 Pickup and feed assembly 1 of 2 Figure 91 Chapter 8 Parts and diagrams 133 ENWW Pickup and feed assembly 2 of 2 gj 98
17. 124 main assemblies diagrams 63 Index 143 maintenance 38 manuals ordering 20 120 maps recommended media 34 media between page adjustment operations 57 capacity 12 loading 28 multifeeds 113 paper path test 109 pickup and feed operations 53 recommended 32 sensors 53 54 size settings 32 skew 113 troubleshooting 100 type settings 32 wrinkled 113 media jams See jams menus control panel 31 metal screws for 71 model number 13 motors diagrams 51 65 lifter M103 operations 58 operations 55 testing 110 multifeeds troubleshooting 113 N newsletters recommended media 34 next day onsite service 21 normal operation check 105 O onsite service agreements 21 operating environment specifications 14 operations between page adjustment 57 input and output signals 47 lifting 58 media level and size detection 54 pickup and feed system 53 55 power supply 60 systems 46 ordering documentation and software 20 parts and supplies 19 120 output signals 47 over current and over voltage protection circuits 60 P pamphlets recommended media 33 paper between page adjustment operations 57 capacity 12 loading 28 multifeeds 113 pickup and feed operations 53 recommended 32 sensors 53 54 size settings 32 skew 113 troubleshooting 100 type settings 32 wrinkled 113 paper jams See jams paper lifting operations 53 58 paper path test 109 144 Index paper deck controller PCA operations 55 57 removing 88 troubles
18. 16 teeth Not orderable 1 Figure 91 21 Gear 19 teeth pulley 22 teeth Not orderable 1 Figure 91 22 Gear 28 teeth Not orderable 1 Figure 91 23 Belt timing Not orderable 1 Figure 91 24 Holder sensor Not orderable 1 Figure 91 25 Lever registration Not orderable 1 Figure 91 26 Lever sensor Not orderable 1 Figure 91 27 Cover sensor Not orderable 1 Figure 91 28 Sensor registration Not orderable 1 Figure 91 29 Cable sensor Not orderable 1 Figure 91 30 Spring tension Not orderable 2 Figure 91 31 Photo interrupter GP1SQ73P WG8 5364 000CN 2 Figure 91 32 Screw TP M3X6 Not orderable 3 Figure 91 33 Bushing Not orderable 1 Figure 91 34 Spring tension Not orderable 1 Figure 91 35 Spring tension Not orderable 1 Figure 91 36 Gear 26 teeth Not orderable 1 Figure 91 37 Gear 52 teeth Not orderable 1 Figure 91 38 Spacer PCB Not orderable 1 Figure 92 39 Roller registration Not orderable 1 Chapter 8 Parts and diagrams 135 Table 40 Pickup and feed assembly continued Ref Description Part number Qty Figure 92 40 Mount sensor Not orderable 1 Figure 92 41 Plate sensor Not orderable 1 Figure 92 42 Flag sensor Not orderable 1 Figure 92 43 Holder sensor Not orderable 1 Figure 92 44 Lever sensor Not orderable 1 Figure 92 45 Registration shaft assembly Not
19. 57 Tray lifting Operatiol woe cca ecc eae moe e t oe xs Rb Roe heey Rd oe en Ee 58 Tray lift when the top cover is closed 59 Tray lift when during the pickup operation 59 Power supply p C TII 60 IntrOQU Corr ue e hie ea bes RR n Me Rte x ERU ewe RUM M een aee ae 60 Power supply protection llle 60 Dlagrami i z RTL 61 Lm pP 61 CONNECTION c e ied baa o CRUS Rod o Ree RC aed RR a TR de e n RN A 62 Main assemblies oer e E Re CR ede ted baa ae ie ue UR ee 63 SONS il EE 64 Glutch and MOtorS sce ii ias E nd ga 65 O PD 66 Rollers and lifter mechanism lilii 67 ENWW Chapter 5 Theory of operation 45 Basic operation Major side input tray systems This chapter provides information about the following systems e Pickup and feed system e Paper level and paper size detection Pickup and feed operation Between pages adjustments Tray lifting operation e Power supply The 2 000 sheet side input tray provides high capacity media handling for the HP color LaserJet 9500mfp The paper deck controller PCA controls operation of the tray The paper deck controller PCA drives the tray clutch and motors in response to signals from the printer Relationships between the two systems is represented in figure 22 DS A Registration roller 1 DC Paper deck controller inp Controller PCA rive clutc I I PCA I l I Pickup
20. Error Action Red 1 one flash per pattern Lifter malfunction Replace the paper deck controller PCA See Paper deck controller PCA on page Ll Jof 88 O Red 4 four flashes per pattern EEprom error Replace the paper deck controller PCA See Paper deck controller PCA on page i Bd 88 o O Sensor test The sensor test checks the tray sensors to make sure that they function correctly Turn the printer off disconnect the tray from the printer leave the power cable connected disconnect the communication cable set the service DIP switch and then use the standalone power switch to turn the tray power on This test checks the following sensors e Registration paper sensor PS1 o e Between pages sensor PS12 e e Paper level sensors PS21 PS22 PS23 e e Paper surface level sensor PS101 e e Tray paper out sensor PS102 Table 27 Sensor test DIP switch settings Paper size detection sensor PS103 PS104 PS105 Jam sensor PS106 Contact sensor PS107 Door sensor PS108 Legend SE z EE All switched shown in the off position All switched shown in the on position Service test Description DIP switch setting SW1 Sensor test This test performs a tray sensor and switches test LL Perform the service sensor test 1 Disconnect the tray from the printer disconnect the communication cable but leave the po
21. F PS106 lij ae ux ae J320 ws J319 5 4321 507 4a PA 44 M 506 lt 47 3 PS1 on J320 Ka 50 A 505 y CL101 RD J324 505 51 46 507 Figure 92 Pickup and feed assembly 2 of 2 134 Chapter 8 Parts and diagrams ENWW ENWW Table 40 Pickup and feed assembly Ref Description Part number Qty Figure 91 all Pickup and feed assembly RM1 0397 000CN 1 Figure 92 all Figure 91 1 Plate connecting Not orderable 1 Figure 91 2 Paper pickup assembly Not orderable 1 Figure 91 3 Limiter torque Not orderable 1 Figure 91 4 Guide lower Not orderable 1 Figure 91 5 Bushing Not orderable 1 Figure 91 6 Guide NIP Not orderable 1 Figure 91 7 Holder stop Not orderable 1 Figure 91 8 Roller feed RF5 3338 000CN 3 Figure 91 9 Shaft feed Not orderable 1 Figure 91 10 Right arm assembly Not orderable 1 Figure 91 11 Paper pickup gear assembly Not orderable 1 Figure 91 12 Motor Not orderable 1 Figure 91 13 Arm pickup Not orderable 1 Figure 91 14 Holder pickup Not orderable 1 Figure 91 15 Lever paper limit Not orderable 1 Figure 91 16 Lever end Not orderable 1 Figure 91 17 Shaft pickup shaft Not orderable 1 Figure 91 18 Shaft separation Not orderable 1 Figure 91 19 Gear 26 teeth Not orderable 1 Figure 91 20 Gear
22. HCI is aE not connected to the printer PS108 obis J120 1 5y Door sensor gt 3 DOOR H when the top cover gih is opened Paper level sensor PS21_ 1332 8 J115 1 5y Paper level 5 4 pAp V4 7 rsensor 1 7 PS22 i J332 7 J115 2 sy oo a 5 pap y2 Detects the level of paper PS23 J332 6 J115 3 Paperlevel P 2 V Sensor 3 E 2 al liada Side input tray I O signals 10f 3 Chapter 5 Theory of operation 47 Paper deck controller PCA Papersiee Oe ai dla ie vay detection 1 9 1 9 CAS SIZE1 7 sensor 1 2 8 2 3 3 Paper size 50 J310 3 J312 4 J3136 J103 4 sy detection d 6 zl CAS SIZE2 sensor 2 5 5 ae Paper size 5109 J311 3 J312 1_J313 9 J103 1 jay detection 4 3 T 37 cas sizes sensor 3 2 a z Figure 24 Side input tray l O signals 2 of 3 48 Chapter 5 Theory of operation Detects the paper size ENWW Paper deck controller PCA LFTM AD LFTM AND eo Lifter motor s trav 3 LFTM BD Lifter tray motor drive signals LFTM BND J317 5 J318L 3 J318D 8 J104 3 FEED BD 7 7 FEED AD Feed motor 2 Z 2 FEED BND Feed motor drive signals E FEED AND J316 5 J318L 7 J318D 4 J104 7 PICK BD ce 2 81 PICK AD Pickup motor 2 9 2 9 PICK BND Pickup motor drive signals d 10 4 101 PICK AND 24V Registration roller J324 3 J318L 1 J318D 10 J104 2 drive clutch
23. IEEE 120 Ordering parts s be aden tee eese dre op ean Sano OR been gat A ex beeen es 120 Customer support information rh 120 Hardware identification sasssa aeaii aaa teehee ke tk egi dua dead FCD A edad bees a 121 llustrations and pants lIStS 2s EE RR ERROR RR Es Ohana ee E te ER er ieee RN RF Rd 122 2 000 sheet side input tray 2 ehh hh 122 External covers and panels eem 123 internal Components 1 0f 2 2s eevee ete Nad edad Wo ede haa wae MOJA reds Y O eee 125 Internal components 2 Of 2 2 ete eee tees 126 Tray assembly MOL E sni auc ook boot a ER ded eee dd te ena 129 Tray assembly 2 Of 2 errar wie da A RUE a eee eed eee Pee dee pa eee 130 Lifter driver assembly icono ta id eed iaa ab widUede Ra deu dba dead eu poe ed E ead AI 132 Pickup and feed assembly 10f2 LLLLL e 133 Pickup and feed assembly 20f2 0 0oooccooccoo re 134 PCAS wake depth ae cee he ete Pa ea ees A eee esi ee eae este ee ete eae 137 Alphabetical parts Iate srira sekanie vo bee REPE e RERO e Vid ade edd ace d Re uec RO Dh ien Ra 138 Numerical parts lISE int a m Rh aw igre Ohana e x qure nga ee ose ae beu e ear RR ORG de 140 Index vi Table of contents ENWW List of tables Table 1 Features of the 2 000 sheet side input tray 12 Table 2 O tsof box specifications z na e te bere pada a ees RR eR RR tee S ed ex does deste rede has 13 Table 3
24. J101 J15 4 J102 10987654321 654321 3121 6 54 3 2 1 87654321 4321 12345678 910 123456 X J818D UV J321D re nennen et 109876543121 49H ERR EE 11213 1231415 112345 used 1213456 J316 Y 317 KOK 1213 123 12 3 J2102 a 31 ET CLL use 4322 Power supply Paper level L sensor LO O Ep BE EN m 10 Ci101 M101 M102 Registration roller PS106 PS107 PS108 25 Stand alone M103 Pickup motor Feed motor drive clutch Jam sensor Contact sensor Door sensor Switch Lifter motor Side input tray wiring diagram Figure 33 Chapter 5 Theory of operation 61 ENWW Connectors J101 J103 aa J104 oe P Figure 34 Side input tray paper deck controller connectors J324 J304 J301 306D J309 J312 J310 Figure 35 Side input tray connectors 62 Chapter 5 Theory of operation ENWW Main assemblies Figure 36 Side input tray main assemblies Table 12 Side input tray main assemblies Item Description 1 Pickup assembly 2 Lifter drive assembly 3 Tray assembly 4 Registration roller assembly ENWW Chapter 5 Theory of operation 63 Sensors Figure 37 Side input tray sensors As Table 13 Side input tray sensors Item Sensor Description 1 PS107 Contact sensor 2 PS21 PS22 PS23 Paper level sensors 3 PS108 Door sensor 4 PS103 PS104 PS105 Paper size
25. Power requirements and circuit capacity 14 Table 4 Power consumption Cesas as wra araa aa kas a hh Rh hh hh hr 14 Table 5 Environmental specifications Rn 14 Table 6 Tray orientation and assemblies 0000 cee s 15 Table 7 Documents and media 0 00 cee ete 32 Table 8 Common jams and solutions so soseaua a a eer rs 43 Table 9 Side input tray signals paper deck controller PCA 49 Table 10 Paperslevel Sensors sumi ase vite dace A bx eRe Gate Mead Aa 54 Table 11 Paper size sensors 54 Table 12 Side input tray main assemblies 00 0 ence ene 63 Table 13 Side input tray sensors hne 64 Table 14 Side input tray clutch and motors o 65 Table 15 Side input tray PCAS LLLLL hh hh 66 Table 16 Side input tray rollers and lifter mechanism 67 Table 17 Commonly used hardware table 0 0 0 ees 71 Table 18 Common torque Values te gated A she Ph na P RETIRER RE eee tee 71 Table 19 Tray orientation and assemblies LL tees 72 Table 20 Pre troubleshooting checklist 100 Table 21 Power CNECKS soo S Eten ea retur eei E eum dae ite da 101 Table 22 Troubleshooting with the tray connected to the printer
26. assembly clutch is damaged Perform the service mode motor test see Motor test on page 110 to test the clutch If the clutch fails the test replace the paper pickup assembly See Paper pickup and feed assembly on page 98 The paper deck controller PCA has failed If the problem persists replace the paper deck controller PCA See Paper deck controller PCA on page 88 112 Chapter 7 Troubleshooting ENWW Note ENWW General tray problem solving Table 31 describes general tray problems that cannot be isolated to the pickup or registration locations in the tray Make sure that the media is flat and level in the tray Make sure that none of the corners of the media are folded under the stack Always replace all three rollers pickup feed and separation at the same time even if only one is damaged or worn Table 31 General tray problem troubleshooting Issue Cause Solution Multiple sheets feed The separation roller is damaged worn or has slipped off of the shaft Make sure the roller is installed correctly on the shaft If the roller is damaged or worn replace the pickup feed and separation roller See Pickup feed and separation rollers on page 84 The separation roller spring is damaged or worn Replace the paper pickup and feed assembly See Paper pickup and feed assembly on page 98 The leading edge of the sheet is wrinkled o
27. detection sensors 5 PS102 Tray paper out sensor 6 PS12 Between pages sensor 7 PS11 Registration paper sensor 8 PS101 Paper surface level sensor 9 PS106 Jam detection sensor 64 Chapter 5 Theory of operation ENWW Figure 38 ENWW Clutch and motors Side input tray clutch and motors Table 14 Side input tray clutch and motors Item Clutch or motor Description 1 M103 Lifter motor 2 M101 Pickup motor 3 M102 Feed motor 4 CL101 Registration roller clutch Chapter 5 Theory of operation 65 PCAs P gt Figure 39 Side input tray PCAs Lt a Y NN Table 15 Side input tray PCAs Item Description 1 Paper deck controller PCA 2 Paper level sensor PCA 3 Power supply PCA 4 LED PCA 5 Registration sensor PCA 66 Chapter 5 Theory of operation ENWW Rollers and lifter mechanism Figure 40 Side input tray rollers and lifter mechanism Table 16 Side input tray rollers and lifter mechanism Item Description 1 Pickup roller 2 Lifter mechanism 3 Separation roller 4 Feed roller ENWW Chapter 5 Theory of operation 67 68 Chapter 5 Theory of operation ENWW Removal and replacement Chapter contents Introductio RELICTUM 70 Removal and replacement strategy 70 General cautions during removal and replacement
28. diagram 55 Figure 29 Side input tray major COMPONENTS 56 Figure 30 Side input tray between pages adjustment 57 Figure 31 2 000 sheet side input tray lifting operation 58 Figure 32 Side input tray power supply L cette ete teens 60 Figure 33 Side input tray wiring diagram 2 0 ttt 61 Figure 34 Side input tray paper deck controller connectors 62 Figure 35 Side input tray connectors 62 Figure 36 Side input tray main assemblies 63 Figure 37 Side input tray sensors 0 0 64 Figure 38 Side input tray clutch and motors rn 65 Figure 39 Side inputtray PCAS LLLLLL 66 Figure 40 Side input tray rollers and lifter mechanism 67 Figure 41 Front back and side assembly locations 72 Figure 42 Remove the left cover eis 2 0 0 0 ce eh hh 73 Figure 43 Remove the left front cover 2 2 2 2 0 cee lh 74 Figure 44 Remove the back left cover 2 0 cece eee 75 Figure 45 Remove the back cover 1 0 0 ccc ee ete hh 76 Figure 46 Remove the right door 1 of 2 0 0 eee 77 Figure 47 Remove the right door 2 of 2
29. front cover See Front cover on page 79 2 Remove two screws callout 1 Figure 66 Remove the LED PCA 1 of 3 3 Release two locking tabs callout 2 and then slide the LED PCA out of the mounting bracket Figure 67 Remove the LED PCA 2 of 3 ENWW Chapter 6 Removal and replacement 91 4 Disconnect one connector callout 3 and then remove the LED PCA Figure 68 Remove the LED PCA 3 of 3 92 Chapter 6 Removal and replacement ENWW Tray assembly Note The tray assembly is not a FRU However you must remove the tray assembly in order to gain access to other FRU components 1 Remove the following assemblies Covers panels and doors See Covers panels and doors on page 73 Drive assembly See Lifter driver assembly on page 85 Remove two screws callout 1 disconnect one connector callout 2 Figure 69 Remove the tray assembly 1 of 7 3 Remove two screws callout 3 and then remove the side shield callout 4 Figure 70 Remove the tray assembly 2 of 7 ENWW Chapter 6 Removal and replacement 93 4 Disconnect one spring callout 5 remove one e ring callout 6 and then slide the black lifter sensor lever off of the shaft Figure 71 Remove the tray assembly 3 of 7 5 Remove the lever locking pin callout 7 from the shaft Figure 72 Remove the tray assembly 4 of 7 94 Chapter 6 Removal and replacement ENWW 6 Slide the lever and the shaft out of
30. hh hh hh 100 Pre troubleshooting checklist IRI I 100 Power checks x zu bod ico i UP pP RE Euer odi Peas ad edP edd ERA A need 101 Troubleshooting tools and procedures 0 ett 101 Electrostatic dis harge icc Re nes pre dass XO Ge ak ere eue eri eres D OX e ROCCO eR 101 General troubleshooting procedures 102 User EEDS pii due ark et bd dope a C e RENI Roe wae idad odeta 103 INMOQUCUION I 103 Service MOJE 2 e uem a dereud red dee e rper wd a ye ea eau Meret ewe ee Pata d Rie 104 INTOQUCUON PLE 104 Normal operation check hh hr hh 105 Sansor Oi O A A a A AA A 107 Perform the service sensor test ooooocooooo ren 107 Paper patli test cc fave o ty KTA eed Qed a Reus Bee Ae dle wie ee M RR UE Meine s 109 Perform the paper pickup test 0 0 0 tetas 109 Motor tesis eee natn RR i IAE Ra RARE whee Se NAR See RARO See Sees 110 Perform the motor test csse ese ee eee e eae 110 ENWW Jams and media problems 0 0 0 0 cn eee 111 INtTOdUGTUION tdo es Bia el Neo a ee ean dane ew Deere eee A Rx Wad eee te ea EROR ee UE bee x 111 Pickup and registration jams nent rh 112 General tray problem solving mra 113 Errorimessages uso exse e dins Jang env We eap e Ned X RUN DR be ae eed ex Ua Ur dd ARRA a eee 117 8 Parts and diagrams CGhapter contents cds eet Ru a ee ede eyed hea eek bee eae dd eee ea a Wwe aba ds 119 INTOAUCION 2 6
31. input tray service DIPs power switch and service LEDs Table 24 2 000 sheet side input tray service DIP switch power switch and service LEDs ltem Description 4 Service LEDs LED1 red LED2 yellow LED3 green Service DIP switches 1 through 4 paper deck controller PCA Standalone power switch c1 2 0O N Power supply PCA 104 Chapter 7 Troubleshooting ENWW Table 25 Side input tray service DIP switch settings Legend 1 2 3 4 1 2 3 4 ON ON OFF OFF All switched shown in the All switched shown in the on off position position Service test Description DIP switch setting SW1 Normal operation The service LEDs show the tray status Sensor test This test performs a tray sensor and switches functioning test 1 2 n Paper pickup test This test performs a media pickup operation paper path test a a a u Motor test This test operates the motors and solenoids Normal operation check The normal operation check indicates the status of the tray If the tray is ready for operation service LEDS green is continuously illuminated If an error exists in the tray one of the service LEDs begins to flash The color of the LED and the number of times it flashes before being off for one second and then repeating the flash pattern determines the tray status see table 26
32. motor Lifter motor Feed motor LED PCA I I I I I I I I I I I I I I I I i Formatter i I I I I I I I I I I I I I I I I I Figure 22 2 000 sheet side input tray systems 46 Chapter 5 Theory of operation ENWW Figure 23 ENWW Side input tray input and output signals See figure 23 on page 47 figure 24 on page 48 and figure 25 on page 49 to identify the tray input and output I O signals Table 9 on page 5 49 describes each connector pin and provides signal descriptions Registration sensor PCA Paper deck controller PCA A A EN RR 1 i Registration E J301 5 J304 1 J305 11 J106 1 5y paper 3 3 3 31 REG ROL L when the sensor sensor detects paper Psi2 Between 1804 2 ides mE 45V sheets vL Iz 1 5 7 5 REG CAS L when the sensor Sensor nm detects paper su J302 3 J304 6 J305 6 J106 6 5V Paper surface 4 8 4 g t er level sensor 2 7 5 7 PAP LFT H when the sensor detects gt the paper surface FS102 303 83 J304 9 J305 8 J106 9 ey ra E s E a reli 5 di d d PAP EXT L when the sensor detects sensor Jr paper on the lifter tray uu J319 3 J321L 4 J321D 3 J117 4 5y Jam sensor 3 i E x JAM L when the sensor Hr detects paper PS107 J320 3 J321L 1 J321D 6 J117 1 Contact 21 3 4 3 5V NA i sensor 2 2 5 2 CONTACT H when the
33. orderable 1 Figure 92 46 Clutch EM Not orderable 1 Figure 92 47 Bushing Not orderable 2 Figure 92 48 Gear 33 teeth Not orderable 1 Figure 92 49 Spring compression Not orderable 2 Figure 92 50 Photo interrupter GP1SQ73P WG8 5364 000CN 2 Figure 92 51 Ball bearing Not orderable 2 Figure 91 52 Screw TP M3X6 Not orderable 5 Figure 92 53 Spring tension Not orderable 1 Figure 91 54 Screw TP M3X6 Not orderable 10 Figure 91 55 Bushing Not orderable 1 Figure 91 56 Screw stepped M3 Not orderable 1 Figure 91 57 Clip cable Not orderable 2 Figure 91 58 Clip cable Not orderable 1 Figure 92 59 Mount motor Not orderable 1 Figure 92 60 Guide feed lower Not orderable 1 Figure 92 61 Guide feed upper Not orderable 1 Figure 92 62 Guide feed front Not orderable 1 Figure 92 63 Spring tension Not orderable 1 Figure 92 64 Clip cable Not orderable 2 Figure 92 65 Clip cable Not orderable 3 Figure 92 66 Clip cable Not orderable 2 Figure 92 67 Clamp Not orderable 4 Figure 92 68 Screw TP M3X6 Not orderable 15 Figure 91 69 Cable registration Not orderable 1 Figure 92 70 Cable sensor Not orderable 1 Figure 92 71 Motor Not orderable 1 Figure 91 72 Clip cable Not orderable 2 Figure 91 501 E ring Not orderable 1 Figure 91 502 Screw w washer M3X6 Not orderable 2 Figure 91 503 Screw TP Not orderable 1 Figure 91 504 E ring Not orderable 2 Figure 92 505 Screw w washer M3X6 Not order
34. paper deck controller PCA receives the merge point permission signal the sheet is fed into the printer If the signal is not received the paper deck controller PCA stops the sheet at the tray printer merge point and waits for the signal Figure 28 shows the side input tray timing during the pickup and feed operation Figure 29 shows the relation ship between the major pickup and feed operation components Units seconds Print Pickup command x Feed motor M102 About 0 005_ Pickup motor M101 About 0 3 About 1 36 Between sheets sensor PS12 About 0 15 Registration paper sensor PS11 L About 0 15 EE A Registration roller drive clutch CI101 About 0 33 Ue Jam sensor PS106 About0 5 Side input tray timing diagram Chapter 5 Theory of operation 55 Registration M101 Pickup motor Separation roller M102 Feed motor M103 Lifter motor CL101 Registration roller drive clutch PS11 Registration paper sensor PS12 Between pages sensor Figure 29 Side input tray major components 56 Chapter 5 Theory of operation ENWW Between page adjustment Correct spacing between the trailing edge of one sheet and the leading edge of the next sheet is required in order to avoid jams during a continuous pickup and feed operation The between pages sensor PS12 sends a signal to the paper deck controller PCA when a sheet reaches a specific poi
35. powerful CD ROM based parts information tool is designed to give users fast easy access to parts information such as pricing and recommended stocking lists for a wide range of HP products To subscribe to this quarterly service in the U S or Canada call 800 336 5987 In Asia Pacific call 65 740 4484 Parts identification and pricing information can also be checked by visiting the World Wide Web at www partsurfer hp com Customer care reseller sales and service support center The Customer Care Reseller Sales and Support Center is available to assist resellers and service technicians To reach this support center call 800 544 9976 HP authorized resellers and support To locate authorized HP resellers and support call 800 243 9816 in the U S or 800 387 3867 in Canada HP service agreements Call 800 743 8305 in the U S or 800 268 1221 in Canada HP service in other areas Outside of North America and Europe contact the local HP sales office for assistance in obtaining technical support for resellers and service technicians Ordering related documentation and software The following are telephone numbers for the various sources e HPCS A 800 227 8164 U S only e HPCS E 49 7031 14 2253 e HP Distribution Center HPD 661 257 5565 Fax 805 257 6995 Note End user documentation the HP color LaserJet 9500mfp User Reference Guide the HP color LaserJet 9500mfp Use Guide and the HP color LaserJet 9500mfp Gettin
36. rotated letter Is the media in good condition no curls folds or other defects Is the media stored correctly and within environmental limits Is the media clean not damp or dirty Was the media not opened until it was ready to use Is the amount of media in the input source within specifications e Are the media guides aligned with the media Cover door and tray body e Are the top cover and right side door closed e Is the side input tray pushed fully against the printer and are the two side latches latched and locked onto the printer 100 Chapter 7 Troubleshooting ENWW CAUTION ENWW Power checks Table 21 Power checks Check What to do Are the printer and tray plugged 1 Make sure that the printer is plugged into a known good source in of ac power and that the power cord from the side input tray is plugged into the printer Are the printer and tray on off Push the switch to the on position switch set to the on position Is ac power available at the print 14 Make sure that power is available See the electrical engine power outlet specifications in the HP color LaserJet 9500 9500mfp Print Engine Service Manual 2 Test outlet with a known good appliance or in a known good power outlet Troubleshooting tools and procedures Use these troubleshooting tools and procedures to help diagnose and correct problems with the 2 000 sheet side input tray Elect
37. the door sensor 2 of 2 ENWW Chapter 6 Removal and replacement 87 Paper deck controller PCA 1 Remove the back cover See Back cover on page 76 2 Disconnect all of the connectors on the paper deck controller PCA remove two screws callout 1 and then use a pair or needle nose pliers to release the PCA locking pins callout 2 a Figure 62 Remove the paper deck controller PCA 88 Chapter 6 Removal and replacement ENWW Jam detection sensor Note Only the jam detection photo sensor is available as a FRU If the sensor spring or sensor lever is damaged replace the paper pickup and feed assembly See Paper pickup and feed assembly on page 98 1 Remove the top cover See Top cover assembly on page 80 2 Remove two screws callout 1 and then remove the sensor assembly callout 2 ea Figure 63 Remove the jam detection sensor 1 of 2 3 Disconnect one connector callout 3 and then remove the sensor callout 4 from its mounting bracket Figure 64 Remove the jam detection sensor 2 of 2 ENWW Chapter 6 Removal and replacement 89 Power supply assembly 1 Remove the back cover See Back cover on page 76 2 Disconnect two connectors callout 1 remove two screws callout 2 and then slide the power supply assembly toward the lifter driver assembly to remove it Figure 65 Remove the power supply assembly 90 Chapter 6 Removal and replacement ENWW LED PCA 1 Remove the
38. zi 2 9 1 REG CL L rotates the registration rollor J306 5 J340L 1 J308D 5 J112 1 ULED G1 2 2 4 21 ULED 82 LED control signal LED PCA 3 3 3 3 ULED O1 control signals 2 4 2 4 E 5 1 5 ULED O2 Figure 25 Side input tray I O signals 30f 3 Table 9 Side input tray signals paper deck controller PCA Connector Pin Description Input Output Logi Signal name c 1 24v 2 24v yr 19 PRONTA o H POWER ON 4 5V 5 GND 6 GND 1 LFTM AD O LIFTER MOTOR DRIVE J102 2 LFTM AND O LIFTER MOTOR DRIVE 3 LFTM BD O LIFTER MOTOR DRIVE 4 LFTM BND O LIFTER MOTOR DRIVE ENWW Chapter 5 Theory of operation 49 Table 9 Side input tray signals paper deck controller PCA continued Connector Pin Description Input Output Logi Signal name c 1 P5VB11 O 2 GND 3 CAS SIZE5 PAPER SIZE DETECTION 4 P5VB12 O J103 5 GND 6 CAS SIZE2 l PAPER SIZE DETECTION 7 P5VB13 O 8 GND 9 CAS SIZE1 PAPER SIZE DETECTION 1 REG CL O REGISTRATION ROLLER DRIVE CLUTCH 2 24V O 3 FEED BD O FEED MOTOR DRIVE 4 FEED AD O FEED MOTOR DRIVE J104 5 FEED BND O FEED MOTOR DRIVE 6 FEED AND O FEED MOTOR DRIVE 7 PICK BD O PICKUP MOTOR DRIVE 8 PICK AD O PICKUP MOTOR DRIVE 9 PICK BND O PICKUP MOTOR DRIVE 10 PICK AND O PICKUP MOTOR DRIVE 1 CANH IN J105 2 CANL IN 3 PWRON IN O H POWER ON 4 GND 1 P5VB1 O 2 P5VB2 O 3 REG ROL L REGISTRATION PAPER 4 REG CAS L BE
39. 2 000 sheet side input tray service DIPs power switch and service LEDs 104 2 000 sheet side input tray pickup and registration locations 111 Adjust the gap between the tray and the MFP LLLLL a 111 2 000 sheet side input tray arrir eta nI ee tenes 122 Exterrial covers and panels once eh vat nei bakle ded pleh whe Ge nein 123 Internal component 1 Of 2 0 ehh hn 125 Internal components 2 Of 2 0 eae 126 Tray assembly 1 0f 2 ori e Ren ii ato sa 129 Tray assembly 2 Of 2 2 rudes eee beta AAA ND ERA NEGA TENE CENG EPIS G 130 Lifter driver assembly caritas estad E pens cuu bene emp SRE te RIDERE ares 132 Pickup and feed assembly 10f2 LL a 133 Pickup and feed assembly 20f2 LL a 134 PGASJ Lara nt eta 2 si uta a v eae tiation nam 137 x List of figures ENWW Product information Chapter contents Product features ec a ene E tien Pa Cp pare ba alk bs bak d 12 Product specifications ie ee ice E Re wR oe ax HORROR RR OR GU ROR GE OX ROI UN ge RR 13 dentificalON suas ra 13 SPECHICALIONS nidad dae e AA need aod ko ded dl ba 13 Environmental specifications 14 Product orientation and assemblies 15 Space requirements 0 0 hrs 16 Overall physical dimensions a 16 ENWW C
40. 6 Cover pulley Not orderable 2 Figure 89 7 Cover pulley Not orderable 2 Figure 89 8 Holder pin Not orderable 1 Figure 89 9 Bracket wire roller Not orderable 4 Figure 89 10 Shaft drive Not orderable 1 Figure 88 11 Stop arm Not orderable 2 Figure 88 12 Flag sensor Not orderable 1 Figure 89 13 Guide paper size RL1 0236 000CN 1 Figure 89 14 Wire tray right Not orderable 1 Figure 89 15 Wire tray left Not orderable 1 Figure 88 16 Paper limit guide assembly RM1 0411 000CN 1 Figure 88 17 Paper limit guide assembly RNM1 0412 000CN 1 Figure 88 18 Limit plate shaft assembly Not orderable 2 Figure 89 19 Bushing Not orderable 2 Figure 88 20 Bushing Not orderable 2 Figure 88 21 Screw stepped Not orderable 1 Figure 88 22 Screw TP M4X8 Not orderable 27 Figure 88 23 Gear 16 teeth Not orderable 1 Figure 88 24 Spring tension Not orderable 1 Figure 89 25 Tray assembly Not orderable 1 Figure 89 25A Label tray Not orderable 1 Figure 89 25B Label paper size Not orderable 1 Figure 89 26 Damper assembly RNM1 0515 000CN 1 Figure 89 27 Gear 22 teeth Not orderable 1 Figure 88 28 Screw M3X12 Not orderable 2 Figure 89 29 Guide tray Not orderable 1 Figure 88 30 Photo interrupter GP1SQ73P WG8 5364 000CN 3 Figure 88 31 Cable paper size Not orderable 1 Figure 88 31A Connector snaptight Not orderable 1 Figure 89 32 Door stop front assembly RM1 0407 000CN 1 Figure 89 33 Door stop rear assembly RM1
41. Basic control panel operation II 31 Setting the media size 32 Setting the media type isse cic edge ode Ek pia enda x edad koe diae x Y Row 32 ENWW 3 Product configuration 23 Installing the 2 000 sheet side input tray This section contains information about installing the 2 000 sheet side input tray For information about installing the MFP or a finishing device see your HP color laserJet 9500 9500mfp Print Engine Service Manual WARNING The 2 000 sheet side input tray is heavy Two people are required in order to lift it out of the box 1 Remove the external styrofoam pieces from the cardboard box Figure 4 Installing the 2 000 sheet side input tray 1 of 8 2 Remove the tray from the cardboard box C Figure 5 Installing the 2 000 sheet side input tray 2 of 8 Note See the illustrations on the box for information about removing the tray from its packaging 24 3 Product configuration ENWW 3 Position the tray with the casters on the floor Figure 6 Installing the 2 000 sheet side input tray 3 of 8 4 Remove all of the orange plastic shipping locks from the tray 5 Remove the plastic bags from the cables and the slide rail Note Make sure that the MFP is turned off while installing the tray 6 Position the tray at the right side of the MFP callout 1 and slide the blue bracket up to unlock the slide rail Lower the sl
42. Figure 87 29 Spring tension attaches the door retaining wires to the HCI RU5 2130 000CN 2 chassis 140 Chapter 8 Parts and diagrams ENWW Table 43 Numerical parts list continued Ref Description Part number Qty Figure 87 47 Photo interrupter GP1SQ73P PS108 right door sensor WG8 5364 000CN 1 Figure 88 30 Photo interrupter GP1SQ73P WG8 5364 000CN 3 Figure 91 31 Photo interrupter GP1SQ73P WG8 5364 000CN 2 Figure 92 50 Photo interrupter GP1SQ73P WG8 5364 000CN 2 Figure 87 56 Latch roller action catch right door latch XZ9 0403 000CN 2 ENWW Chapter 8 Parts and diagrams 141 142 Chapter 8 Parts and diagrams ENWW Index A accessories ordering 19 120 assemblies diagrams 63 B back cover locating 72 part number 124 removing 76 back left cover locating 72 part number 124 removing 75 back side locating 15 between page adjustment operations 57 brochures recommended media 33 C capacity media 12 catalogs recommended media 34 CD ROM parts information 20 circuit capacity 14 cleaning 38 clutch diagrams 65 configuring tray 31 connectors 62 control panel using 31 covers back left removing 75 back removing 76 diagrams and part numbers 123 front removing 79 left front removing 74 left removing 73 locating 72 right door removing 77 right lower removing 83 right rear removing 82 top rear removing 78 top removing 80 covers recommended media 33
43. LLLLLL tees 97 Paper level sensor PCA LLLLLLLL tet eee 97 ENWW Chapter 6 Removal and replacement 69 Introduction WARNING CAUTION Note CAUTION Removal and replacement strategy This chapter documents the removal and replacement of field replaceable units FRUs for the 2 000 sheet side input tray If the removal and replacement of a failed component is not described in this chapter and the component is not offered as an orderable part in chapter 8 then you must replace the entire 2 000 sheet side input tray Installing a replacement component is the reverse of removal unless otherwise noted General cautions during removal and replacement Observe these precautions before removing or replacing assemblies and parts e Make sure that the tray is disconnected from the printer unlatch the tray and slide it away from the MFP e Disconnect all cables and cords Exercise caution when working on the side input tray The tray can have sharp sheet metal edges Slide the blue latch away from the tray along the slide rail before raising the slide rail into the upright position to prevent it from being damaged Note the lengths diameters and locations of screws Be sure to return each screw to its original location during reassembly Incorrectly routed or loose wire harnesses can interfere with other internal components and can become damaged or broken Frayed or pinched harness wires can be difficult to locate
44. N 1 Figure 93 3 Registration sensor assembly RG5 6236 000CN 1 138 Chapter 8 Parts and diagrams ENWW Table 42 Alphabetical parts list continued Ref Description Part number Qty Figure 85 9 Right door assembly RM1 0405 000CN 1 Figure 91 8 Roller feed RF5 3338 000CN 3 Figure 87 29 Spring tension attaches the door retaining wires to the HCI RU5 2130 000CN 2 chassis Figure 85 8 Top cover assembly RM1 0404 000CN 1 Figure 87 3 Wire door keeps the door from over extending when opened RC1 0833 000CN 2 ENWW Chapter 8 Parts and diagrams 139 Numerical parts list Table 43 Numerical parts list Ref Description Part number Qty Figure 84 all 2 000 sheet side input tray Q1891 67901 1 Figure 85 11 Foot RB1 3001 000CN 2 Figure 87 22 Lever sensor paper volume sensor flag RB2 7808 000CN 1 Figure 85 3 Cover front left RC 0823 000CN 1 Figure 86 12 Latch arm portion of the latch that connects the HCI tray to the RC1 0801 000CN 2 printer body Figure 86 15 Caster left side closest to the printer fixed RC1 0808 000CN 2 Figure 86 2 Latch rail latches the slide rail to the printer body RC1 0815 000CN 1 Figure 85 1 Cover top rear RC1 0821 000CN 1 Figure 85 2 Cover left RC1 0822 000CN 1 Figure 85 4 Cover right rear RC1 0825 000CN 1 Figure 85 5 Cove
45. Scroll to and touch the menu item that you want If you need to select a submenu use the arrows to scroll again and then touch the submenu Note An arrow next to a menu item indicates that a submenu is available RETRIEVE JOB INFORMATION PAPER HANDLING Figure 16 HP color LaserJet 9500mfp touchscreen 3 Scroll to and touch the value that you want An asterisk appears next to the selection on the display indicating that it is now the default ENWW 3 Product configuration 31 Note Note 4 At any time touch BACK to back up one level in the menu tree or to clear a numeric value 5 Touch EXIT to close the menu To print a menu map or configuration page ia the Information menu touch P and then touch i Setting the media size When media is loaded into the tray and the MFP is turned on the MFP automatically detects the size that is loaded Manually setting the media size is not required Use the following procedure to manually change or set the media size for the 2 000 sheet side input tray 1 Press the MENU button to open the menus Scroll to the Paper handling menu and then touch Paper handling menu to select it 2 3 4 Scroll to E and then touch E to select it Select letter letter rotated A4 or A4 rotated as the media size Setting the media type Use the following procedure to manually change or set the media type for the tray 1 Press the MENU button to open the
46. TWEEN SHEETS 5 GND J106 6 P5VB9 O 7 GND 8 PAP LFT L PAPER SURFACE LEVEL DETECTION 9 P5VB10 O 10 GND 11 PAP EXT H TRAY PAPER OUT 1 ULED G1 O USER LED CONTROL 2 ULED G2 O USER LED CONTROL J112 3 ULED 01 O USER LED CONTROL 4 ULED O2 O USER LED CONTROL 5 GTND 1 P5VB8 O 2 P5VB7 O 3 P5VB6 O J115 4 PAP V1 l PAPER LEVEL 5 PAP V2 PAPER LEVEL 6 PAP V3 l PAPER LEVEL 7 GND 8 N C 1 P5VB5 O 2 GND J117 3 CONTACT l H CONTACT 4 P5VB3 O 5 GND 6 JAM l L JAM 1 P5VB4 O J120 2 GND 3 DOOR l H DOOR OPEN 50 Chapter 5 Theory of operation ENWW Formatter it JetLink Paper deck controller PCA CL gt gt gt gt FEED MOTOR DRIVE signals PICKUP MOTOR DRIVE signals LIFTER MOTOR DRIVE signals REGISTRATION ROLLER DRIVE signal REG Lifter M101 Pickup motor M102 Feed motor M108 Lifter motor CL101 Registration roller drive clutch Separation roller Figure 26 Side input tray motors and rollers ENWW Chapter 5 Theory of operation 51 i Formatter JetLink Paper deck controller PCA A A A s al ael E amp s x LL oO S amp a 3 5 8 5 s o o g a e o y LLI LLI amp amp l o C mc gt T O a ct T M E z g S S 2 9 O lt o o 2 c ul m gt ul 6 E gt LI N m oc ip O o O a u El o E O Lu al Lu E a O uj m O gt N cia B E o
47. When replacing wire harnesses always use the provided wire loops lance points or wire harness guides Electrostatic discharge The 2 000 sheet side input tray contains parts that are sensitive to electrostatic discharge ESD Always service the printer at an ESD protected workstation or use an ESD mat Watch for the ESD cautions to identify the parts that are sensitive to ESD Protect these parts by using an ESD wrist strap and protective ESD pouches If an ESD workstation or wrist strap is not available ground your self by touching the metal chassis of the tray before touching an ESD sensitive component 70 Chapter 6 Removal and replacement ENWW Required tools You need the following tools to service the printer and the finishing device e 2 Phillips screwdriver with magnetic tip e Small flatblade screwdriver e Small needle nose pliers e ESD mat and wrist strap e Penlight CAUTION A pozidriv screwdriver will damage screw heads on the tray Be sure to use a 2 Phillips screwdriver oe an electric or multi speed screwdriver use a torque limiter or set the clutch to apply low Table 17 Commonly used hardware table Example Type ip LA D v Short with serrated washer M4 x 8 with washer Short with large shoulder TP M4 x 8 Short with small shoulder TP M3 x 6 e Self threading with black finish Tapping truss head M4 x 8 Table 18 Common torque values Mater
48. Z i jam O z a a Oj ui E d gt E lt c Z gt O x Ei El Er Lu a o u LLI Gi O naj gt 7 fr ul a lt x A ER o PS106 7 eme Yona PS102 PS11 WAV ASS V PS12 K PS101 PS21 PS22 V PS23 V PS103 Y PS104 Y _ P8105 V PS11 Registration paper sensor PS12 Between pages sensor PS21 23 Paper level sensors 1 3 PS101 Paper surface level sensor PS102 Tray paper out sensor PS103 105 Paper size detection sensors 1 3 PS106 Jam sensor SZ Figure 27 Side input tray sensors 52 Chapter 5 Theory of operation ENWW Pickup and feed system ENWW Introduction The pickup and feed system uses the following sensors to detect paper presence paper size paper level and tray operation e Tray paper out sensor PS101 detects media on the lifting tray e Paper level sensors PS21 to PS 23 detect the level of media on the lifting tray e Paper size sensors PS103 to PS105 detect the size of the media on the tray e Door sensor PS108 detects the opening and closing of the tray top cover assembly e Contact sensor PS107 detects whether or not the side input tray is attached to the MFP When media is placed into the side input tray and the top cover assembly is closed the tray begins a paper lifting operation The lifting operation raises the paper to the correct position to be fed into the MFP When a signal is received from the MFP the side input tray begins the pickup and
49. able 4 Figure 92 506 E ring Not orderable 3 Figure 92 507 E ring Not orderable 2 136 Chapter 8 Parts and diagrams ENWW PCAs Figure 93 PCAs Table 41 PCAs Ref Description Part number Qty Figure 93 1 Paper volume PCA RG5 6237 000CN 1 Figure 93 2 Power supply assembly RG5 6250 000CN 1 Figure 93 3 Registration sensor assembly RG5 6236 000CN 1 Figure 93 4 LED PCA assembly RG5 6239 000CN 1 Figure 93 5 Paper deck controller PCA RG1 4286 000CN 1 ENWW Chapter 8 Parts and diagrams 137 Alphabetical parts list Table 42 Alphabetical parts list Ref Description Part number Qty Figure 84 all 2 000 sheet side input tray Q1891 67901 1 Figure 87 49 Cable interface HCI tray to printer communication cable RH2 5569 000CN 1 Figure 86 15 Caster left side closest to the printer fixed RC1 0808 000CN 2 Figure 86 16 Caster assembly right side under the right door assembly RM1 0396 000CN 2 adjustable Figure 85 6 Cover back RC1 0827 000CN 1 Figure 85 10 Cover back left RM1 0406 000CN 1 Figure 87 4 Cover cam RC1 0884 000CN 1 Figure 85 7 Cover front RM1 0403 000CN 1 Figure 85 3 Cover front left RC 0823 000CN 1 Figure 85 2 Cover left RC1 0822 000CN 1 Figure 85 5 Cover lower right RC1 0826 000CN 1 Figure 85 4 Cover right rear RC1 0825 000CN 1 F
50. ace requirements For information about installing the 2 000 sheet side input tray see chapter 3 in this manual Note The tray requires a minimum of 835 mm 32 8 inches of clearance when it is moved away from the MFP and the slide rail is in the down position Before removing the side input tray from the box make sure that adequate space is available to install the tray on the printer Overall physical dimensions Figure 3 shows the overall dimensions for the side input tray with the top cover assembly and right side door in the open position The depth dimension includes the slide rail in the raised position and the tray latches not shown 673 10 mm 26 50 inches Figure 3 2 000 sheet side input tray overall dimensions 16 Chapter 1 Product information ENWW service approach Chapter contents Service Approach ccs sees ide boa waite ee eae hia aides Pee ded 18 Parts and Supplies seu Soba Peak Ree aes Ux EEE se bi Aba O Ele a UR dod a ERG 19 Ordering parts cesse suada me RR wae RENS VU baje ee adm ES REN MEN 19 Ordering SUPDIIES x cea emere ek Reda eek eec d aon DA eee d 19 Exchange program s eese RE KENESE EANAN SES pu ale eed cu Ku NEU ERE we 19 SUPPIIOS ER 19 World Wide Web ine wed eee deer m ee rx ee Meda e a 19 HP service parts information CD 20 Customer care reseller sales and service support centert 20 Ordering related document
51. am in the 2 000 sheet side input ttay 39 Jam IOCATIONS o dee E 42 ENWW Chapter 4 Product maintenance 37 Preventative maintenance Note Note WARNING CAUTION This section describes preventative maintenance for the 2 000 sheet side input tray The tray parts that require maintenance replacement are the pickup roller feed roller and separation roller Image transfer kit The image transfer kit contains parts pickup feed and separation rollers that are used in the preventative maintenance routine for the 2 000 sheet side input tray The image transfer kit part number C8555 67901 contains the following parts one printer transfer roller one printer transfer belt one printer charcoal filter one toner wipe two small printer tray rollers and seven large printer tray rollers three of the large rollers are for the side input tray Replacing the image transfer kit For information about installing the rollers for the side input tray that are included in this kit see Pickup feed and separation rollers on page 84 The image transfer kit should be replaced after every 200 000 pages of printing When the counter reaches 200 000 pages the printer stops printing until the kit is replaced and the count is reset at the control panel The Hewlett Packard Company recommends that the user place an order for a replacement image transfer kit when the IT message first appears on the cont
52. and registration jams on page 112 Does the sheet feed to the output area Yes Proceed to the next troubleshooting item correctly No See Paper path test on page 109 Yes See Service mode on page 104 Do the service LEDs indicate an error No End of general troubleshooting process Table 23 Troubleshooting with the tray not connected to the printer Troubleshooting item Status Action Yes Proceed to the next troubleshooting item Is the service mode paper pickup test Did a jam occur successful No If the user LEDs indicate and error proceed to Jams and media problems on page 111 Yes See Jams and media problems on page 111 S No Proceed to the next troubleshooting item Does the sheet feed to the output area Yes Proceed to the next troubleshooting item correctly No See Pickup and registration jams on page 112 Yes See Service mode on page 104 Do the service LEDs indicate an error No End of general troubleshooting process 102 Chapter 7 Troubleshooting ENWW User LEDs Introduction The user LEDs indicate the status of the 2 000 sheet side input tray The LEDs can appear continuously illuminated or can flash and they show different colors depending on the tray status The following four LED configurations indicate the tray status e The green LED is continuously illuminated The tray is in the ready state and is communicating wit
53. atin finish color image letter Q2415A coating on both sides A4 Q2417A Q2415A Q2416A Q2417A and Q2418A 105 g m 28 Ib bond 500 sheets satin finish coating on both sides 96 bright Catalog HP High Gloss Laser Paper 120 g m 32 Ib bond letter Q2419A 200 sheets high gloss finish A4 Q2421A coating on both sides Postcard HP Premium Cover Paper 200 g m 75 Ib bond letter Q2413A 100 sheets matte finish on A4 Q2414A both sides Chart HP Premium Choice Laser HPU1132 HPU1732 Jet Paper CHP410 Q2397A and letter HPU1132 Q2396A A4 CHP410 120 g m 32 lb bond A4 Asia Q2397A 500 sheets matte finish on A4 Europe CHP413 both sides 98 bright CHP413 and CHP421 160 g m 42 lb bond 250 sheets matte finish on both sides 98 bright Sign HP Tough Paper 0 127 mm 5 mils thick letter Q1298A approximately 44 lb bond A4 Q1298B equivalent 50 sheets satin finish coating on both sides Map HP Tough Paper 0 127 mm 5 mils thick letter Q1298A approximately 44 lb bond A4 Q1298B equivalent 50 sheets satin finish coating on both sides Newsletter HP Color Laser Paper HPL245R and HPL2417 Fi letter HPL245R letter HPL285R 90 g m 24 Ib bond 500 sheets matte finish on both sides HPL285R and HPL2817 105 g m 28 lb bond 500 sheets matte finish on both sides Restaurant menu HP Tough Paper letter Q1298A A4 Q1298B 0 127 mm 5
54. ation and software 20 AA ELA E Y sovi ea a oje RECE pod ele K ee O 21 Onsite service agreements eee 21 ENWW Chapter 2 Service approach 17 Service approach The 2 000 sheet side input tray is designed to be diagnosed over the phone and repaired in the field Repair of the printer normally begins with a three step process 1 Isolate the problem to the major system the host computer the network or server or the MFP 2 Isolate the problem to the printer or the side input tray 3 Troubleshoot the problem by using the troubleshooting procedures described in chapter 7 After a faulty part is located repair is usually accomplished by assembly level replacement of field replaceable units FRUs Some mechanical assemblies can be repaired at the subassembly level Hewlett Packard Company does not support replacement of components on the printed circuit assemblies Some parts can be installed by the customer 18 Chapter 2 Service approach ENWW Parts and supplies ENWW Ordering parts Ordering Parts in chapter 8 of this manual contains FRU and replacement part numbers Order replacement parts from Hewlett Packard Customer Support Americas HPCS A or Hewlett Packard Customer Support Europe HPCS E All standard part numbers listed are stocked and can be ordered from the HP Customer Service and Support Organization Use the following Web site to search for HP product parts by usin
55. ation assembly is closed service LEDs indicate door open The registration roller assembly is damaged Replace the paper pickup and feed assembly See Paper pickup and feed assembly on page 98 Poor connections exist between the door open sensor PS108 and the paper deck controller PCA Make sure that the door open sensor PCS108 J309 the intermediate connector J311 and the paper deck controller PCA connector J117 are fully seated The door sensor PS108 is damaged Perform the service mode sensor test See Sensor test on page 107 the sensor If necessary replace the door sensor PS108 See Door sensor on page 87 The paper deck controller PCA failed Replace the paper deck controller PCA See Paper deck controller PCA on page 88 The tray does not enter the ready state and the user LEDs indicate a jam but no jam exists the service LEDs indicate a sensor jam The registration paper sensor PS11 or lever is damaged Perform the service mode sensor test See Sensor test on page 107 to test the sensor If the sensor fails the test replace the paper pickup and feed assembly See Paper pickup and feed assembly on page 98 The jam detection sensor PS106 or lever damaged Perform the service mode sensor test See Sensor test on page 107 to test the sensor If the sensor fails the test replace the paper pickup and feed assembly See
56. ause Solution The MFP is not connected to a functioning ac receptacle or the tray power cable is not correctly plugged into the receptacle in the MFP 1 Make sure that the MFP power cord is plugged into a known operating ac source Make sure that the ac cable the jumper inside the print engine between the print engine and the printer pedestal is correctly connected at both ends Unplug the tray power cord at the MFP and then plug it in again Turn on the tray power The communication cable is not connected Make sure that the tray communication cable is fully seated Turn the tray power off Unplug tray communication cable at the MFP and make sure that the connector pins are not bent Plug the cable in and then turn on the tray power A fuse is open Replace the power supply See Power supply assembly on page 90 No power is being supplied to the tray The overcurrent overvoltage circuit detected an over current or over voltage situation 1 Disconnect the ac power supply and wait at least two minutes for the circuit to reset itself If the problem persists attempt to isolate the component that is causing the over current or over voltage situation Replace the component If the over current or over voltage situation cannot be isolated to a tray component replace the power supply See Power supply assembly on page 90 The power supply is defective
57. ble 40 Pickup and feed assembly 0 0 nea 135 Table dl ROCAS TCR 137 Table 42 Alphabetical parts list zasta oc rb RR OE A as A 138 Table 43 Numerical parts listt Rm eh 140 ENWW List of tables vii viii List of tables ENWW List of figures Figure 1 Sample identification label 1 2 0 tne tenes 13 Figure 2 Front back and side assembly locations 15 Figure 3 2 000 sheet side input tray overall dd mensions 16 Figure 4 Installing the 2 000 sheet side input tray 1 0f8 24 Figure 5 Installing the 2 000 sheet side input tray 2 0f8 24 Figure 6 Installing the 2 000 sheet side input tray 3 0f8 25 Figure 7 Installing the 2 000 sheet side input tray 4 0f8 25 Figure 8 Installing the 2 000 sheet side input tray 5 0f8 26 Figure 9 Installing the 2 000 sheet side input tray 6 0f8 26 Figure 10 Installing the 2 000 sheet side input tray 7 0f8 27 Figure 11 Installing the 2 000 sheet side input tray 8 0f8 27 Figure 12 Loading media into the 2 000 sheet side input tray 1 0f3
58. d the paper deck controller PCA J104 connector The pickup assembly did not receive the FEED MOTOR CLUTCH DRIVE signal Make sure that the feed motor clutch connectors are fully seated Disconnect and then reconnect the registration roller clutch J324 intermediate PCA connector J318 and the paper deck controller PCA J104 connector The registration paper sensor PS1 or sensor lever are damaged or deformed Use the service mode sensor test See Sensor test on page 107 to test the sensor If the sensor fails the test replace the paper pickup assembly See Paper pickup and feed assembly on page 98 The between pages sensor PS12 or jam sensor PS106 or sensor levers are damaged or deformed Use the service mode sensor test see Sensor test on page 107 to test the sensors lf a sensor fails the test replace the paper pickup assembly See Paper pickup and feed assembly on page 98 The paper pickup or registration assembly drive gears are damaged Remove the paper pickup assembly see Paper pickup and feed assembly on page 98 If the gears or springs are damaged replace the paper pickup assembly The paper pickup assembly motors are damaged Use the service mode sensor test see Motor test on page 110 to test the motor If a motor fails the test replace the paper pickup assembly See Paper pickup and feed assembly on page 98 The registration roller
59. damaged Replace the lifter driver assembly RM1 0516 000CN See Lifter driver assembly on page 85 Jam in the pickup area The pickup motor M101 has failed Perform the motor diagnostic procedure See Motor test on page 110 Replace the pickup and feed assembly RM1 0397 000CN See Paper pickup and feed assembly on page 98 Jam in the pickup area The paper deck controller PCA has failed Replace the paper deck controller PCA RG1 4286 000CN See Paper deck controller PCA on page 88 Jam in the registration area The registration roller is worn dirty or damaged Clean the roller if itis dirty Replace the pickup and feed assembly RM1 0397 000CN See Paper pickup and feed assembly on page 98 Chapter 4 Product maintenance 43 Table 8 Common jams and solutions Issue Cause Action Jam in the registration area The pickup motor connectors are loose or disconnected Verify that the pickup motor connector J104 and intermediate connector J318 are firmly seated on the paper deck controller PCA Verify that the connector at the motor is connected correctly Jam in the registration area The registration clutch connector is Loose or disconnected Verify that the registration clutch connector J104 and intermediate connector J318 are firmly seated on the paper deck controller PCA Verify that the connector at the registration c
60. dy Figure 87 13 Bracket cable Not orderable 1 Figure 86 14 Bracket cover Not orderable 1 Figure 86 15 Caster left side closest to the printer fixed RC1 0808 000CN 2 Figure 86 16 Caster assembly right side under the right door assembly adjustable RM1 0396 000CN 2 Figure 86 17 Screw TP M3X6 Not orderable 25 Figure 86 18 Screw w washer M5X12 Not orderable 16 Figure 86 19 Spring tension Not orderable 1 Figure 86 20 Screw TP M3X6 Not orderable 1 Figure 86 21 Screw M3X12 Not orderable 2 Figure 87 22 Lever sensor paper volume sensor flag RB2 7808 000CN 1 Figure 87 23 Holder PCB Not orderable 1 Figure 87 24 Paper volume PCB assembly See PCAs on page 1 137 Figure 86 25 Holder door stopper rear Not orderable 1 Figure 87 26 Paper volume cable Not orderable 1 Figure 87 27 Screw stepped M3 Not orderable 2 Figure 87 28 Spring tension Not orderable 1 Figure 87 29 Spring tension attaches the door retaining wires to the HCI chassis RU5 2130 000CN 2 Figure 86 30 Lever latch Not orderable 1 Figure 87 31 LED PCB See PCAs on page 137 Figure 86 33 Clip cable Not orderable 5 Figure 86 34 Screw TP M4X6 Not orderable 31 Figure 87 35 Screw TP M3X6 Not orderable 6 Figure 87 36 Screw w washer M4 Not orderable 7 Figure 87 37 Controller PCA assembly See PCAs on page 1 137 Figure 86 38 Cable LED Not orderable 1 Figure 86 38A Housing Not orderable 2
61. e tray power on 3 The tray will start the pickup operation Move post one on the service DIP switch to the off position The pickup operation stops Return post one on the service DIP switch to the on position to continue the pickup operation Remove pages as they are fed from the tray to avoid jams in the registration area of the tray See Jams and media problems on page 111 4 Return the service DIP switch to the normal operation check setting and use the standalone power switch to turn off the tray power Make sure that you reset the service DIP switch to the normal operation check setting and that you place the standalone power switch in the off position before installing the rear cover Chapter 7 Troubleshooting 109 CAUTION Motor test The motor test activates the tray motors and solenoids Turn the printer off disconnect the tray from the printer leave the power cable connected disconnect the communication cable set the service DIP switch and then use the standalone power switch to turn the tray power on Table 29 Motor test DIP switch settings Legend OFF sana cee All switched shown in the All switched shown in the on off position position Service test Description DIP switch setting SW1 Motor test This test operates the motors and solenoids sana Perform the motor test 1 Disconnect the tray from the printer leave the power cabl
62. e connected from the tray to the printer and then remove the back cover Back cover on page 76 Open the top cover to view the feed motor or the registration drive clutch remove the top cover Top cover assembly on page 80 Set the paper guide size selector is set to A4 Set the service DIP switch use table 29 and then use the standalone power switch to turn on the tray power To check the motors and solenoids perform the following steps a Pickup motor Verify that the feed roller rotates b Feed motor and registration roller drive clutch solenoid Verify that the registration roller rotates c Lifter motor Verify that the gear in the lifter driver assembly rotates Return the service DIP switch to the normal operation check setting and use the standalone power switch to turn off the tray power Make sure that you reset the service DIP switch to the normal operation check setting and that you place the standalone power switch in the off position before reinstalling the rear cover 110 Chapter 7 Troubleshooting ENWW Jams and media problems Introduction Jams and media problems that occur in the 2 000 sheet side input tray can usually be isolated to the paper pickup callout 1 or the registration callout 2 location in the tray However jams and media problems can also be caused by mechanical part failures This section describes jams and media problems and describes solutions for jams or media problems
63. e e Rak eee vL eh ee eee do 28 Using the control panel to configure the tray 31 Basic control panel operation eh hne 31 Setting the media size hh 32 Setting the media type ivan cee eee a eds See abe ee pad RR ELE WS ed eee ee Reg 32 4 Product maintenance Chapter Contents scr nd AA hg de Sipe pee Ge AAA ty ee eee eae 37 Preventative maintenance o 38 Image transfer Kit idus dd a sig TIR PS de de JE pobi RE US ERA a ee dabei Bir eur 38 Replacing the image transfer kit 2 0 0 0 cee eee ae 38 Storing the image transfer kit a liliis hr n 38 Cleaning the 2 000 sheet side input tray 38 DANOS rita as TT 39 Clearing a jam in the 2 000 sheet side input tray 39 Jam locatlons sucede eerte A ede enn ded we EES wd rub ue ce add ii 42 5 Theory of operation Chapter Contents sas atesa saada herr dre b a eund Red ke bk PE VR thee ned ea aded Raw Red pd ros 45 Basic Op6eratlori 2 esie ieu neki edie a Carte ye cau eterni ELI Eg ede dece uod 46 Major side input tray systems 0 0 e m 46 Side input tray input and output signals e 47 Pickup and feed system oooooo rn 53 INTOQUCHION Pr 53 Media level and media size detection 54 Pickup and feed operation 0
64. ecifications Allowable condition Recommended condition Operating temperature 15 to 30 C 20 to 26 C 59 to 86 F 68 to 79 F Relative humidity 10 to 80 20 to 50 Storage temperature 0 to 35 C 32 to 95 F 0 to 35 C 32 to 959 F Storage humidity 10 to 95 10 to 95 Testing per International Standards Organization ISO 9296 14 Chapter 1 Product information ENWW Product orientation and assemblies Figure 2 ENWW The orientation for the 2 000 sheet side input tray is slightly different from that of standard HP product When you look at the tray from the MFP control panel the door assembly appears to be the front of the product However in this manual the door assembly callout 10 is considered to be the right side door assembly The actual front cover of the product is the cover that has the small single operator LED callout 3 this is the side that is parallel to the front of the printer and facing you when you look at the control panel Front back and side assembly locations Table 6 Tray orientation and assemblies 4 R c I Top cover assembly Back cover and service LEDs Operating LED Latch lever 5 6 7 8 Front cover assembly Left cover assembly Slide rail Back left cover Front side Right side 9 Top rear cover 10 Right door assembly 11 Lifter tray 12 Paper size guide Chapter 1 Product information 15 Sp
65. ege Rede 72 Covers panels and dOOBS scs rex unm Rn Run Rn RURSUS i o OR HC un 73 Le COVE cbs een ethene eal ed eed oon ET 73 Huic TT 74 Back leftcoVer sss eet Raka vede ia dee eel vx be eye pba etait deta ies Fio iren 75 Back COVE A EET 76 RODE OOF gaa aeons e ade eee AAA ae A A RRA A 77 Toprol COVER cuis nete dat A is ACE A RU d paca ee ee poja Wie wale oe wale 78 Front COVEN EET 79 Top cover assembly eur e a area A A wee ee Ree ed melee ee ee Gr E AA 80 Right rear COVE as nthe tated AA aad eee beens KORR den dee heehee ee 82 RighUJOWET COVER aia dehy a A EU ELE ed wee eed eee a ee de ee oe ee 83 intemal assemblies sin pi een e rex b reed xi ad area be Bh bes CRE SEMEN eh ees 84 Pickup feed and separation rollers 2 2 0 0 liliis 84 Litter driver assembly eee ead aa Oe eee Oe Eee oe XR RR Je A ee Bh ae Ra Ru ot 85 POOF Sensor aro cance certs reece eee ate aa ete ia mee ee Po 87 Paper deck controller PGA ssai watana maaa a hd Pe age eel A Ved ee eh ea eee dee 88 Jaim detection Sensor x Darme P E ewe dae ae ER Denk Ad eee de Pr ERE EX EG EE 89 Power s pply assembly o cir ene ek e e mk oe RR ARR hA Rabe xe hA P ae ka e d a Pen 90 PED c7 RE 91 Tray assembly eener adada gan pra gaa dvds eee x deese ed Gh a VA RE da rA xo ed gee dew ig 93 Paper level sensor POCA 97 Paper pickup and feed assembly a 98 7 Troubleshooting Chapter contes 99 Iigoetei n 100 Troubleshooting process ee
66. encies 33 tray assembly diagrams and part numbers 129 removing 93 troubleshooting about 100 checklist 100 102 DIP switches 104 105 jams 39 111 lift failures 115 media 100 motor test 110 multifeeds 113 normal operation check 105 paper path test 109 power 101 114 sensor test 107 service approach 18 service LED 115 service mode 104 skew 113 user LED 103 wrinkled paper 113 type setting media 32 U user LED 103 WwW warranty 21 waterproof documents recommended media 35 websites documentation 20 ordering parts and supplies 19 120 wiring diagrams 61 replacing harnesses 70 wrinkled paper troubleshooting 113 Index 145 146 Index ENWW invent 2004 Hewlett Packard Development Company L P http www hp com Q1891 9090 1
67. er PCA Make sure that the paper surface level sensor PS101 connector J302 the intermediate connectors J304 J305 and the paper deck controller PCA connector J106 are fully seated The lifter motor is not receiving the LIFTER MOTOR DRIVE signal Make sure that the paper deck controller PCA connector J102 Is fully seated The lifter driver assembly motor has failed Perform the service mode motor test See Motor test on page 110 to test the motor If the motor fails the test replace the paper pickup and feed assembly See Paper pickup and feed assembly on page 98 The paper deck controller PCA failed Replace the paper deck controller PCA See Paper deck controller PCA on page 88 The tray does not enter the ready state after media is loaded service LEDs indicate paper out The tray paper out sensor PS102 or lever is damaged Perform the service mode sensor test See Sensor test on page 107 to test the sensor If the sensor fails the test replace the paper pickup and feed assembly See Paper pickup and feed assembly on page 98 The paper deck controller PCA failed Replace the paper deck controller PCA See Paper deck controller PCA on page 88 Chapter 7 Troubleshooting 115 Table 31 General tray problem troubleshooting continued Issue Cause Solution The tray does not enter the ready state after the registr
68. feed operation The paper deck controller PCA activates the feed motor M102 and the pickup motor M101 These motors rotate the pickup and feed rollers which feed paper toward the registration rollers The registration rollers correct page skew and align the sheet to feed into the MFP After the skew correction the registration roller drive clutch is activated and the sheet is feed into the MFP The pickup and feed system uses the following sensors to monitor media moving through the paper path e Registration paper sensor PS11 detects media at the registration rollers and controls the feed motor speed e Between pages sensor PS12 detects the trailing and leading edges during multiple sheet feeding e Jam sensor PS103 detects jammed media in the tray See figure 26 on page 51 and figure 27 on page 52 to identify the relationship between the paper deck controller PCA and the tray motors rollers and sensors These sensors are described in detail later in is chapter Chapter 5 Theory of operation 53 Media level and media size detection The paper level sensors PS21 to PS23 detect the amount of media that is loaded in the side input tray Table 10 describes the sensor signals that correspond to the amount of media in the tray The paper size sensors PS103 to PS105 detect the size of media that is loaded in the side input tray Table 11 describes the sensor signals that correspond to the size of media in the tray The pa
69. ft cover 1 Remove one screw callout 1 2 Pull the top of the cover away from the tray and then slide the cover up to remove it Figure 44 Remove the back left cover ENWW Chapter 6 Removal and replacement 75 Back cover 1 Remove four screws callout 1 2 Remove the back cover Figure 45 Remove the back cover 76 Chapter 6 Removal and replacement ENWW Right door 1 Open the top cover 2 Open the right door and remove the two door retainer strap screws callout 1 front side shown Figure 46 Remove the right door 1 of 2 3 Support the door remove the two hinge screws callout 2 and then remove the right door Figure 47 Remove the right door 2 of 2 ENWW Chapter 6 Removal and replacement 77 Top rear cover Remove the left back cover See Back left cover on page 75 Open the top cover Remove one screw callout 1 1 1 2 3 Lift up on the left end of the cover and then slide it toward the right side door to remove it Figure 48 Remove the top rear cover 78 Chapter 6 Removal and replacement ENWW Front cover 1 Remove the left front cover See Left front cover on page 74 2 Open the top cover and right side door 3 Remove two screws callout 1 and then lift the cover up to remove it Figure 49 Remove the front cover ENWW Chapter 6 Removal and replacement 79 Top cover assembly 1 Remove the following assemblies e Top rear cover See Top rear c
70. g Started Guide is available electronically at www hp com support clj9500mfp 20 Chapter 2 Service approach ENWW Warranty For warranty information and requirements see the HP color LaserJet 9500 Use Guide Onsite service agreements To provide customers with the level of support best suited to their needs HP offers the following onsite service agreements with three response times e Next business day onsite HW support four years e Next business day onsite HW support five years e Four hour 13 x 5 onsite HW support four years e Four hour 13 x 5 onsite HW support five years For more information about HP service agreements call 800 271 3113 U S or 800 268 1221 Canada Priority onsite service This agreement provides four hour service response to your site for calls made during normal HP business hours Next day onsite service This agreement provides support by the next working day following a service request Extended coverage hours and extended travel beyond HP s designated service zones are available on most onsite agreements for additional charges ENWW Chapter 2 Service approach 21 22 Chapter 2 Service approach ENWW Product configuration Chapter contents Installing the 2 000 sheet side input tray 24 Loading media into the tfray e n 28 Using the control panel to configure the tray 31
71. g the HP product name model number or part number or by choosing an HP product from a list www partsurfer hp com To order parts go to the following Web site www hp com buy parts Consumables and accessories can be ordered from Hewlett Packard Supplies accessories and consumables can be ordered from the following Web sites e North America www hp com sbso product supplies e Canada www hp ca catalog supplies e Europe www hp com go supplies e Asia Pacific www hp com paper Ordering supplies Order supplies directly from the Hewlett Packard Company The following are phone numbers for ordering supplies e U S 800 538 8787 e Canada 800 387 3154 Toronto 416 671 8383 e United Kingdom 0734 441212 Exchange program The Hewlett Packard Company might offer remanufactured assemblies for parts These can be ordered through Parts Direct Ordering Supplies Media and print cartridges can be ordered directly from the Hewlett Packard Company See chapter 8 for ordering information World Wide Web Printer drivers updated HP printer software and product and support information can be obtained from one of the following Web sites In the U S www hp com support clj9500mfp Printer drivers can be obtained from the following sites e www hp com then select the appropriate country region e www hp com go clj9500mfp software Chapter 2 Service approach 19 HP service parts information CD This
72. h the MFP e The green LED is flashing The tray is lifting the media e Both LEDs are off The tray is not communicating with the printer the tray is performing the service mode sensor test the MFP is in sleep mode or the tray power is off e The red LED is flashing The tray requires some user action to resolve a jam or the top cover or right side door are not shut correctly e The red LED is continuously illuminated The tray is experiencing an error condition User LEDs Figure 80 2 000 sheet side input tray user LEDs Note When the MFP power is turned off the green LED might stay illuminated for ten minutes ENWW Chapter 7 Troubleshooting 103 Service mode Introduction The tray features a standalone diagnostic function The tray power can be turned on even when the printer power is off By using various DIP switch settings in combination with three service LEDs on the paper deck controller PCA the tray can perform service tests and provide information about the success or failure of these tests To use the tray service mode disconnect the cables between the tray and the MFP unlatch the tray and then slide it away from the MFP Reconnect the tray power cable to the MFP pedestal power outlet Do not reconnect the communication cable See table 25 to set the service DIP switch to perform a service test or check Use the standalone power switch callout 4 to turn on the tray power on Figure 81 2 000 sheet side
73. hapter 1 Product information 11 Product features HP 2 000 sheet side input tray Q1891A The side input tray can feed 64 to 200 g m 17 to 53 Ib bond media An LED on the front of the tray indicates whether the unit is functioning correctly or requires attention The tray also features four service LEDs on the rear of the tray that can be used to troubleshoot the tray Table 1 Features of the 2 000 sheet side input tray Pickup method e Pickup roller Separation and feed rollers Registration roller Media Plain paper Colored paper Recycled paper For more information see table 7 Documents and media on page 32 Media size and type e Letter o A4 e 64 g m to 200 g m 17 to 53 Ib bond NOTE Custom media sizes are not supported Capacity 2 000 sheets of 64 g m 17 Ib bond an approximately 210 mm 8 27 inch stack Note Do not use overhead transparencies in the 2 000 sheet side input tray 12 Chapter 1 Product information ENWW Product specifications Identification An identification label is located on the back side of the product The model number is alphanumeric such as Q1891A The serial number contains information about the country region of origin and the revision level production code and production number of the printer An example of a serial number is USBB123456 The identification label also contains electrical information and regulatory information see figure 1 Note T
74. he electrical information and regulatory information vary by country region 220 240V 50 60Hz 0 5A 0 5A z G1891A MU M __AMMMMMMMMMN HEWLETT PACKARD i TECH 11311 CHINDEN BLVD C US ACCESSORY BOISE IDAHO 83714 U S A LISTED COR 22AAIRNHNWEETCT COBRE TEMSE Ravsesiemcorcemsvusy COS RNA ZANEM VFELIBRENSCIEMSVST VCCLA This device complies with Part 15 of Complies with Canadian the FCC Rules Operation is subject MC Class A requirements to the following two conditions Contorme la classe A des normes 1 This device may not cause harmful canadiennes de compatibaite interference and 2 This device must lectromagn tiques CEM accept any interference received including interference that may cause undesirable operation THBLB00021 Made in Thailand Fabriqu au Thailand Fabricado en Thailand RUS 8059 PET Figure 1 Sample identification label Specifications Table 2 Out of box specifications Specification 2 000 sheet side input tray Height 475 mm 18 70 inches Width 420 mm 16 54 inches Depth 575 mm 22 64 inches Weight 25 kg 55 12 lb ENWW Chapter 1 Product information 13 WARNING Note Table 3 Power requirements and circuit capacity 110 volt models 220 volt models Power requirements 100 to 127 V 10 50 to 60 Hz 2 Hz 220 to 240 V 10 50 to 60 Hz 2 Hz Minimum recomme
75. he number of teeth on the specified gear 2 000 sheet side input tray Note If a failed tray component is not a field replaceable unit FRU or the tray has been severely damaged during shipping use the part number in table 35 to order a complete replacement 2 000 sheet side input tray Figure 84 2 000 sheet side input tray Table 35 2 000 sheet side input tray Ref Description Part number Qty Figure 84 all 2 000 sheet side input tray Q1891 67901 1 122 Chapter 8 Parts and diagrams ENWW External covers and panels Figure 85 External covers and panels ENWW Chapter 8 Parts and diagrams 123 Table 36 External covers and panels 1 of 2 Ref Description Part number Qty Figure 85 1 Cover top rear RC1 0821 000CN 1 Figure 85 2 Cover left RC1 0822 000CN 1 Figure 85 3 Cover front left RC 0823 000CN 1 Figure 85 4 Cover right rear RC1 0825 000CN 1 Figure 85 5 Cover lower right RC1 0826 000CN 1 Figure 85 6 Cover back RC1 0827 000CN 1 Figure 85 7 Cover front RM1 0403 000CN 1 Figure 85 8 Top cover assembly RM1 0404 000CN 1 Figure 85 9 Right door assembly RM1 0405 000CN 1 Figure 85 10 Cover back left RM1 0406 000CN 1 Figure 85 11 Foot RB1 3001 000CN 2 124 Chapter 8 Parts and diagrams ENWW Internal components 1 of 2 53 P 2 1 502
76. hed both sides HPJ113H A4 Europe CHP310 Transparency Not recommended for the 2 000 sheet side input tray Report HP LaserJet Paper 90 g m 24 lb bond letter HPJ1124 500 sheets matte finish on 3 hole prepunched both sides HPJ113H A4 Europe CHP310 Cover HP Premium Cover Paper Q2413A and Q2414A letter Q2413A A4 Q2414A 200 g m 75 Ib cover 100 sheets super smooth matte finish on both sides 01109 163 g m 60 Ib cover 250 sheets coated premium white Business plan HP High Gloss Laser Paper letter Q2419A A4 Q2421A 120 g m 32 Ib bond 200 sheets high gloss finish coating on both sides Proposal HP Premium Choice Laser HPU1132 HPU1 732 Jet Paper CHP410 Q2397A and letter HPU1132 Q2396A A4 CHP410 120 g m 32 lb bond A4 Asia Q2397A 500 sheets matte finish on A4 Europe CHP413 both sides 98 bright CHP413 and CHP421 160 g m 42 lb bond 250 sheets matte finish on both sides 98 bright Brochure HP High Gloss Laser Paper 120 g m 32 Ib bond letter Q2419A A4 Q2421A 200 sheets high gloss finish coating on both sides or 3 Product configuration 33 Table 7 Documents and media Document Suggested media and Characteristics Type product number Handout HP Soft Gloss Laser Paper C4179A and C4179B proposal sales brief flyer and letter C4179A A4 C4179B 120 g m 32 Ib bond 200 sheets s
77. hooting 104 paper level sensor PCA removing 97 paper pickup and feed assembly diagrams and part numbers 133 removing 98 part numbers about 122 alphabetical list 138 covers 124 internal components 125 lifter driver assembly 132 numerical list 140 PCAs 137 pickup and feed assembly 133 tray assembly 129 parts CD ROM 20 ordering 19 120 removing and replacing 70 PCAs diagrams 66 137 PCBA screws for 71 phone numbers ordering documentation and software 20 ordering supplies 19 Service agreements 21 support 20 photographs recommended media 32 physical specifications 16 pickup and feed assembly diagrams and part numbers 133 removing 98 pickup and feed system operations 53 55 pickup area jams 43 112 pickup roller replacing 84 plastic screws for 71 pliers required 71 postcards recommended media 34 power requirements 14 power supply operations 60 removing 90 troubleshooting 104 power troubleshooting 101 114 printer drivers downloading 19 priority onsite service 21 R ready state troubleshooting 115 registration area jams 43 112 remanufactured parts 19 removing parts 70 replacing parts 70 reports recommended media 33 right door removing 77 right lower cover removing 83 right rear cover part number 124 removing 82 right side door locating 72 part number 124 right side locating 15 rollers diagrams 51 67 image transfer kit included 38 ENWW operations 55 replacing 84 S screwdrivers requi
78. ial HP recommended torque value Plastic to metal 5 5 Ib inch Metal to metal 10 Ib inch PCBA 5 5 Ib inch Plastic to plastic 5 5 Ib inch ENWW Chapter 6 Removal and replacement 71 Side input tray orientation The orientation for the 2 000 sheet side input tray is slightly different from that of a standard HP product When you look at the tray the door assembly appears to be the front of the product However in this manual the door assembly is considered the right side door assembly The actual front cover of the product is the cover that has the small single LED this is the side that is parallel to the front of the printer and facing you when you look at the control panel Front side Figure 41 Front back and side assembly locations Table 19 Tray orientation and assemblies 1 Top cover assembly 5 Front cover assembly 9 Top rear cover 2 Back cover and service LEDs 6 Left cover assembly 10 Right door assembly 3 Operating LED 7 Slide rail 11 Lifter tray 4 Latch lever 8 Backleft cover 12 Paper size guide 72 Chapter 6 Removal and replacement ENWW Covers panels and doors Left cover 1 Remove four screws callout 1 2 Remove the left cover Figure 42 Remove the left cover ENWW Chapter 6 Removal and replacement 73 Left front cover 1 Remove two screws callout 1 2 Remove the left front cover Figure 43 Remove the left front cover 74 Chapter 6 Removal and replacement ENWW Back le
79. ide rail to a horizontal position callout 2 CAUTION The blue bracket will break if you do not slide it upward before lowering the slide rail Figure 7 Installing the 2 000 sheet side input tray 4 of 8 ENWW 3 Product configuration 25 7 Put the end of the slide rail into the U shaped metal slot on the pedestal callout 3 Pinch the tabs on each side of the blue plastic bracket callout 4 and slide the blue plastic bracket into the metal slot until it locks into place Figure 8 Installing the 2 000 sheet side input tray 5 of 8 8 Connect the data cable on the tray to the data port on the MFP pedestal callout 5 Connect the power cord on the tray to the power connection on the MFP pedestal callout 6 Figure 9 Installing the 2 000 sheet side input tray 6 of 8 26 3 Product configuration ENWW 9 Push the tray toward the MFP The two plastic hooks at the base of the tray lock into the pedestal See figure 10 CAUTION Remove any obstructions around the tray before attaching it to the MFP and make sure that the two cables are correctly positioned at the back of the tray Figure 10 Installing the 2 000 sheet side input tray 7 of 8 10 If gap exists between the MFP and the tray either at the top or at the bottom adjust the blue levelers above the tray wheels until the gap closes Figure 11 Installing the 2 000 sheet side input tray 8 of 8 ENWW 3 Product configuration 27 Loading media i
80. igure 85 1 Cover top rear RC1 0821 000CN 1 Figure 89 26 Damper assembly RNM1 0515 000CN 1 Figure 89 32 Door stop front assembly RM1 0407 000CN 1 Figure 89 33 Door stop rear assembly RM1 0408 000CN 1 Figure 85 11 Foot RB1 3001 000CN 2 Figure 86 12 Latch arm portion of the latch that connects the HCI tray to the RC1 0801 000CN 2 printer body Figure 86 2 Latch rail latches the slide rail to the printer body RC1 0815 000CN 1 Figure 87 56 Latch roller action catch right door latch XZ9 0403 000CN 2 Figure 93 4 LED PCA assembly RG5 6239 000CN 1 Figure 87 22 Lever sensor paper volume sensor flag RB2 7808 000CN 1 Figure 90 all Lifter driver assembly RM1 0516 00016 1 Figure 93 5 Paper deck controller PCA RG1 4286 000CN 1 Figure 88 16 Paper limit guide assembly RM1 0411 000CN 1 Figure 88 17 Paper limit guide assembly RNM1 0412 000CN 1 Figure 93 1 Paper volume PCA RG5 6237 000CN 1 Figure 88 30 Photo interrupter GP1SQ73P WG8 5364 000CN 3 Figure 91 31 Photo interrupter GP1SQ73P WG8 5364 000CN 2 Figure 92 50 Photo interrupter GP1SQ73P WG8 5364 000CN 2 Figure 87 47 Photo interrupter GP1SQ73P PS108 right door sensor WG8 5364 000CN 1 Figure 91 all Pickup and feed assembly RM1 0397 000CN 1 Figure 92 all Figure 86 8 Pin positioning aligns the HCI tray body to the printer body RL1 0180 000CN 1 Figure 87 5 Power cable from the HCI to the printer RH2 9008 000CN 1 Figure 93 2 Power supply assembly RG5 6250 000C
81. inside of a roller near the roller shaft callout 1 to release the roller and then slide the roller off of the shaft 3 Repeat this procedure for the remaining rollers Note When installing the rollers make sure that the bar on the shaft locks into the slot on the rear of the roller Figure 55 Remove the pickup feed and separation rollers 84 Chapter 6 Removal and replacement ENWW Lifter driver assembly 1 Remove the back cover See 2 Disconnect one spring callout 1 remove one e ring callout 2 and then slide the black lifter sensor lever off of the shaft da rS Remove the lifter driver assembly 1 of 4 The shaft has a lever locking pin callout 3 that is not captive when the lever is removed Do not lose the pin when removing the lever Remove the lifter driver assembly 2 of 4 ENWW Chapter 6 Removal and replacement 85 3 Disconnect one connector callout 4 release the wire harness from the harness clips callout 5 Figure 58 Remove the lifter driver assembly 3 of 4 4 Remove two screws callout 6 and then remove the lifter driver assembly callout 7 na Figure 59 Remove the lifter driver assembly 4 of 4 86 Chapter 6 Removal and replacement ENWW Door sensor 1 Remove the back cover See Back cover on page 76 2 Disconnect one connector callout 1 fs ra x Figure 60 Remove the door sensor 1 of 2 3 Remove the door sensor Figure 61 Remove
82. istration paper sensor stationary jam Make sure that the sensor flag can move freely Check the connections on the paper deck controller PCA Replace the paper deck controller PCA See Paper deck controller PCA on page 88 3 three flashes per pattern Registration paper sensor residual jam Make sure that the sensor flag can move freely Check the connections on the paper deck controller PCA Replace the paper deck controller PCA See Paper deck controller PCA on page 88 4 four flashes per pattern Jam sensor delay jam Make sure that the sensor flag can move freely Check the connections on the paper deck controller PCA Replace the paper deck controller PCA See Paper deck controller PCA on page 88 5 five flashes per pattern Jam sensor stationary jam Make sure that the sensor flag can move freely Check the connections on the paper deck controller PCA Replace the paper deck controller PCA See Paper deck controller PCA on page 88 6 six flashes per pattern Jam sensor residual jam Make sure that the sensor flag can move freely Check the connections on the paper deck controller PCA Replace the paper deck controller PCA See Paper deck controller PCA on page 88 106 Chapter 7 Troubleshooting ENWW ENWW Table 26 Normal operation check service LEDs continued Service LED Flash rate
83. l Not orderable 2 Figure 87 503 Pin dowel Not orderable 2 Figure 87 504 Screw self tapping truss head M4X8 Not orderable 2 Figure 86 505 Screw TP M3X12 Not orderable 1 Figure 87 506 E ring Not orderable 1 Figure 86 507 E ring Not orderable 2 Figure 87 508 Screw machine truss head M3X6 Not orderable 8 ENWW 128 Chapter 8 Parts and diagrams Tray assembly 1 of 2 Note A limited number of field replaceable units FRUs are available for the 2 000 sheet side input tray If the tray can not be repaired using the available FRUs order a complete replacement 2 000 sheet side input tray See 2 000 sheet side input tray on page 122 e 31 30 PS105 4311 AAA ho 9 31A Figure 88 Tray assembly 1 of 2 ENWW Chapter 8 Parts and diagrams 129 Tray assembly 2 of 2 22 32 OT 22 m dd NS 22 Figure 89 Tray assembly 2 of 2 130 Chapter 8 Parts and diagrams ENWW ENWW Table 38 Tray assembly Ref Description Part number Qty Figure 89 1 Key positioning Not orderable 2 Figure 89 2 Pulley Not orderable 4 Figure 89 3 Cover pulley Not orderable 2 Figure 89 4 Pulley Not orderable 2 Figure 89 5 Pulley Not orderable 2 Figure 89
84. l sensor Tray paper out sensor Los Lifter motor Wire 2 Pulley Figure 31 2 000 sheet side input tray lifting operation 58 Chapter 5 Theory of operation ENWW Tray lift when the top cover is closed The door sensor PS108 sends a signal to the paper deck controller PCA when the side input tray doors are closed When the paper deck controller receives this signal the lifting operation raises the paper into position under the pickup and feed roller assembly Tray lift when during the pickup operation The paper surface level sensor PS101 detects a decrease in the height of the media stack during a continuous feed operation and sends a signal to the paper deck controller PCA When the paper deck controller receives this signal the lifting operation raises the paper into position under the pickup and feed roller assembly ENWW Chapter 5 Theory of operation 59 Power supply Introduction The power supply provides power to the paper deck controller PCA The 24 volts supplies power to the tray motors The 5 volts supplies power to the tray sensors clutches and other low voltage components Power supply protection The power supply has over current and over voltage protection circuits These protective circuits prevent damage to the power supply if an excessive current or voltage for example a short circuit is detected on the load side of the power supply If the eithe
85. lers above the tray wheels until the gap closes ENWW Chapter 4 Product maintenance 41 Jam locations Jams in the tray occur in the pickup area callout 1 or registration area callout 2 of the tray See figure 21 to locate the pickup and registration areas of the tray Use table 8 on page 43 to identify the jam and find a solution Figure 21 2 000 sheet side input tray pickup and registration block diagram K Note If a gap exists between the MFP and the tray either at the top or at the bottom adjust the blue levelers above the tray wheels until the gap closes 42 Chapter 4 Product maintenance ENWW ENWW Table 8 Common jams and solutions Issue Cause Action Jam in the pickup area The media is not correctly loaded in the tray Make sure that the media is flat and level in the tray Make sure that none of the corners of the media are folded under the stack If the media is pre punched three holed drilled make sure that the sheets are loose and not sticking together Jam in the pickup area The pickup or feed rollers are worn or damaged Replace the rollers Note Always replace all three rollers atthe same time even if only one roller is worn o
86. lutch is connected correctly Jam in the registration area The feed motor M102 has failed Perform the motor diagnostic procedure See Motor test on page 110 Replace the pickup and feed assembly RM1 0397 000CN See Paper pickup and feed assembly on page 98 Jam in the registration area The registration gears are worn or damaged Perform the motor diagnostic procedure See Motor test on page 110 Replace the pickup and feed assembly RM1 0397 000CN Jam in the registration area The registration roller clutch has failed Perform the motor diagnostic procedure See Motor test on page 110 Replace the pickup and feed assembly RM1 0397 000CN See Paper pickup and feed assembly on page 98 Jam in the registration area The paper deck controller PCA has failed Replace the paper deck controller PCA RG1 4286 000CN See Paper deck controller PCA on page 88 44 Chapter 4 Product maintenance ENWW Theory of operation Chapter contents Basic Operations E EET 46 Major side input tray systems 46 Side input tray input and output signals 47 INTO UCION cose woe ike kee ee Ae ee ee we Dee ee ee is Be 53 Media level and media size detection 54 Pickup and feed operation 0 0 tte eee 55 Between page adjustment 0 0 ce eee
87. mance Figure 13 Loading media into the 2 000 sheet side input tray 2 of 3 ENWW 3 Product configuration 29 3 Close the right door and then close the top cover Note Make sure that the top cover is completely closed Failure to completely close the top cover will result in a lifting error Figure 14 Loading media into the 2 000 sheet side input tray 3 of 3 4 The control panel display prompts you to select the size and type of the media that you want to use Scroll to the size that you want and then select it Scroll to the type that you want and then select it Note See your HP color LaserJet 9500 9500mfp Print Engine Service Manual for more information about media types 30 3 Product configuration ENWW Using the control panel to configure the tray Note At the control panel you can print a menu map that indicates the layout and some current settings of the control panel menu items and a configuration page that shows the current MFP configuration Always print a menu map and configuration page before making changes to the printer setting through the control panel For more information about control panel operation see your HP color LaserJet 9500 9500mfp Print Engine Service Manual Basic control panel operation Use the following procedure to use the control panel menus 1 Press the MENU button to open the control panel menus MENU button Figure 15 HP color LaserJet 9500mfp control panel 2
88. menus 2 Scrollto the Paper handling menu and then touch Paper handling menu to select it 3 Scroll to and then touch T to select it 4 Select the type of media that you are using Table 7 Documents and media Document Suggested media and product number Characteristics Type General office HP Office Recycled Paper 75 g m 20 Ib bond copying and letter HPE1120 500 sheets matte finish on printing 3 hole prepunched both sides contains 30 HPE113H post consumer content satisfies U S Executive Order 13101 Color document HP Color Laser Paper letter HPL245R letter HPL285R HPL245R and HPL2417 90 g m 24 Ib bond 500 sheets maite finish on both sides HPL285R and HPL2817 105 g m 28 lb bond 500 sheets matte finish on both sides Photograph image HP High Gloss Laser Paper letter Q2419A A4 Q2421A 120 g m 32 Ib bond 216mmx 279 mm 8 5 x 11 inches 200 sheets satin finish coating on both sides 32 3 Product configuration ENWW Table 7 Documents and media Document Suggested media and Characteristics Type product number Correspondence HP LaserJet Paper 90 g m 24 Ib bond letter HPJ1124 500 sheets matte finish on 3 hole prepunched both sides HPJ113H A4 Europe CHP310 Letterhead HP LaserJet Paper 90 g m 24 Ib bond letter HPJ1124 500 sheets matte finish on 3 hole prepunc
89. mils thick approximately 44 lb bond equivalent 50 sheets satin finish coating on both sides 34 3 Product configuration ENWW ENWW Table 7 Documents and media A4 Q1298B Document Suggested media and Characteristics Type product number Waterproof HP Tough Paper 0 127 mm 5 mils thick document letter Q1298A approximately 44 lb bond A4 Q1298B equivalent 50 sheets satin finish coating on both sides Tearproof HP Tough Paper 0 127 mm 5 mils thick document letter Q1298A approximately 44 lb bond equivalent 50 sheets satin finish coating on both sides Training manual HP Office Recycled Paper letter HPE1120 3 hole prepunched HPE113H 75 g m 20 Ib bond 500 sheets matte finish on both sides contains 3096 post consumer content satisfies U S Executive Order 13101 User manual HP LaserJet Paper letter HPJ1124 3 hole prepunched HPJ113H A4 Europe CHP310 90 g m 24 Ib bond 500 sheets matte finish on both sides 3 Product configuration 35 36 3 Product configuration ENWW Product maintenance Chapter contents Preventative maintenance eee eee 38 Image transfer kit uices eae Ege ca ge eod dokn ee ieee See eg ae taji 38 Cleaning the 2 000 sheet side input tray 38 AMS du s eet hike eiue See eee DR aoe WEA Aone Peel RA ed EO kw a eee Na ee 39 Clearing a j
90. nded circuit capacity 15 0 amps dedicated circuit for the MFP system 10 0 amps dedicated circuit for the MFP system Power requirements are based on the country region where the printer is sold Do not convert operating voltages This can damage the printer and void the product warranty Table 4 Power consumption Printer state HP color LaserJet 9500n Operating 45 W 20 C 68 F ambient room temperature operating at the rated supply voltage Environmental specifications The environmental specifications must be maintained to ensure the proper operation of the side input tray Consider the following points before installing the tray e Install the tray in a well ventilated dust free area e Install the tray on a firm level flat surface that can support its size and weight Make sure that all four tray feet are level e Install the tray where temperature and humidity are stable with no abrupt changes away from water sources and humidifiers air conditioners refrigerators or other major appliances e Install the tray away from direct sunlight areas that experience vibration open flames ammonia fumes ultrasonic heaters and devices that emit a magnetic field If the tray is placed near a window make sure that the window has a curtain or blind to block direct sunlight e Maintain enough space around the tray for proper access and ventilation Table 5 Environmental sp
91. ning sensors green service LED flashes 6 Return the service DIP switch to the normal operation check setting and use the standalone power switch to turn off the tray power CAUTION Make sure that you reset the service DIP switch to the normal operation check setting and that you place the standalone power switch in the off position before reinstalling the rear cover 108 Chapter 7 Troubleshooting ENWW Note CAUTION ENWW Paper path test The paper path test performs a media pickup operation Turn the printer off disconnect the tray from the MFP disconnect the communication cable but leave the power cable connected between the tray and the MFP set the service DIP switch and then use the standalone power switch to turn on the tray power Table 28 Paper path DIP switch settings Legend 1 2 3 4 1 2 3 4 ON ON OFF OFF All switched shown in the All switched shown in the on off position position Service test Description DIP switch setting SW1 Paper pickup test This test performs a media pickup operation paper path test faa Perform the paper pickup test 1 Disconnect the tray from the MFP disconnect the communication cable but leave the power cable connected between the tray and the MFP and then remove the back cover Back cover on page 76 2 Setthe service DIP switch use table 28 and then use the standalone power switch to turn th
92. nt along the paper path The paper deck controller PCA controls the rotation of the pickup motor After receiving a signal from the between pages sensor the paper deck controller PCA starts the pickup motor rotation Normal pickup The following sheet has reached PS12 Feed roller Leading Pickup roller PS12 Following sheet T Separation roller 7 Lifter Figure 30 Side input tray between pages adjustment ENWW Chapter 5 Theory of operation 57 Tray lifting operation When the tray power is turned on the tray that holds the media rises into position under the pickup and feed roller assembly The paper deck controller PCA sends a signal to the lifter motor M103 and the motor begins to rotate Through a series of gears and pulleys the tray is raised until the paper surface level sensor PS101 detects the media stack If there is not any media loaded in the tray the paper out sensor PS102 sends a signal to the paper deck controller PCA which then sends a paper out signal to the MFP The tray lifts when the top cover is closed and lowers when the top cover is opened The tray also lifts during the pickup operation Note If the paper deck controller PCA does not receive a media detected signal from the paper surface level sensor PS101 within a specific time during a tray lifting operation the paper deck controller PCA sends a lifter failed signal to the MFP Paper surface leve
93. nto the tray CAUTION To avoid a jam never add or remove paper from the 2 000 sheet side input tray while printing or copying from that tray The 2 000 sheet side input tray tray 4 holds up to 2 000 sheets of media This tray only supports A4 letter A4 rotated or letter rotated size media Use the control panel to set the media type for the tray To set the media type for the tray see the HP color LaserJet 9500 9500mfp Print Engine Service Manual 1 Open the top cover and then open the right door Figure 12 Loading media into the 2 000 sheet side input tray 1 of 3 28 3 Product configuration ENWW 2 Load the media so that the side to be printed on faces up for duplex printing the side to be the first page should be face down and the long edge is toward the MFP the short edge is toward the MFP if you are printing letter or A4 rotated Do not load more media than the maximum that is indicated by the media fill triangles at the back of the tray Note The number of sheets that can be loaded might vary depending on the type of media Use the media fill triangles to determine how much media to load Make sure that the corners of the media are not folded The 2 000 sheet side input tray supports letter A4 A4 rotated and letter rotated media The following illustration shows the media being loaded in the rotated position HP recommends that you load the media with the long edge toward the MFP for optimum MFP system perfor
94. ot attached to the MFP properly Make sure that the tray is installed correctly See Installing the 2 000 sheet side input tray on page 24 followed by followed by Media is jammed in the tray paper path stay or initialization jam Unlatch the tray and move it away from the MFP Remove jammed media from the output area of the tray or the input area of the MFP Reattach the tray to the MFP Chapter 7 Troubleshooting 117 118 Chapter 7 Troubleshooting ENWW Parts and diagrams Chapter contents nien cU 120 Ordering parts x oce ea ees ec ade cs acoso ORG Bate hale MORE AUR oh dk whe ee 120 Customer support information 120 Hardware identification 121 Illustrations and parts lists tent I 122 2 000 sheet side input tray 6 e eh 122 External covers and panels liiis 123 Internal components 10f2 llle eh 125 Internal components 2 Of 2 0 n 126 Tray assembly 1 Gf 2 ii esr Oh eats dena he eee Seow E EA RR RO 129 Tray assembly 2 0f 2 oooooocooccocoo hne 130 Lifter driver assembly e 132 Pickup and feed assembly 10f2 133 Pickup and feed assembly 20f2 134 Alphabetical parts list ici ion nt ja pach tee deat d eae dn 138 Numerical par
95. over on page 78 e Front cover See Front cover on page 79 2 Remove four screws callout 1 Figure 50 Remove the top cover assembly 1 of 2 3 Lift up on the edge of the cover near the right side door to unlock the cover pins and then slide the cover toward the right side door to remove it Figure 51 Remove the top cover assembly 2 of 2 80 Chapter 6 Removal and replacement ENWW Note When reinstalling the top cover make sure that the tab on the cover snaps into the hole on the tray chassis If this tab is broken off when the cover is removed make sure that you look inside the tray and find the broken tab Figure 52 Reinstalling the top cover assembly ENWW Chapter 6 Removal and replacement 81 Right rear cover 1 Remove the top cover See Top cover assembly on page 80 2 Remove one screw callout 1 and then remove the right rear cover Figure 53 Remove the right rear cover 82 Chapter 6 Removal and replacement ENWW Right lower cover 1 Remove the following assemblies e Front cover See Front cover on page 79 e Right rear cover See Right rear cover on page 82 2 Remove two screws callout 1 and then rotate the bottom of the cover away from the tray to remove it Figure 54 Remove the right lower cover ENWW Chapter 6 Removal and replacement 83 Internal assemblies Pickup feed and separation rollers Open the top cover N Pinch the locking lever on the
96. per deck controller PCA sends a media level and media size signal to the MFP Table 10 Paper level sensors Media level Paper level sensor PS21 PS22 PS23 100 full LOW HIGH HIGH 40 LOW HIGH LOW 30 HIGH HIGH HIGH 20 HIGH HIGH LOW 10 HIGH LOW HIGH 5 HIGH LOW LOW Table 11 Paper size sensors Media size Paper size sensor PS103 PS104 PS105 Letter LOW LOW LOW Letter horizontal LOW HIGH HIGH A4 LOW LOW LOW A4 horizontal HIGH HIGH HIGH 54 Chapter 5 Theory of operation ENWW Figure 28 ENWW Pickup and feed operation The formatter sends a pickup signal the paper deck controller PCA The paper deck controller PCA then signals the feed motor M102 and pickup motor M101 to begin rotating These motors rotate the pickup feed and separation rollers The media is fed into the paper path as the pickup roller begins to rotate The separation roller prevents multiple sheet feeding so that a single sheet is fed into the registration roller The pickup motor M101 initially operates at a high speed and then returns to normal speed when the registration sensor PS11 detects the sheet to adjust the timing between pickup operations Page skew is corrected as the sheet moves through the registration assembly The sheet then moves toward the tray printer merge point where the page will exit the tray paper path and enter the printer paper path If the
97. r damaged Jam in the pickup area The pickup motor connectors are loose or disconnected Verify that the pickup motor connector J104 and intermediate connector J318 are firmly seated on the paper deck controller PCA Verify that the connector at the motor is connected correctly Jam in the pickup area The registration sensor flag is damaged or deformed or the flag spring is not in the correct position Verify that the flag spring is positioned correctly and that the flag can move freely Replace the flag Jam in the pickup area The between sheets sensor PS12 is damaged or deformed flag or the flag spring is not in the correct position Verify that the flag spring is positioned correctly and that the flag can move freely Replace the flag Jam in the pickup area The registration sensor PS11 has failed Perform the sensor diagnostic procedure See Sensor test on page 107 If the sensor fails the sensor check replace the pickup and feed assembly RM1 0397 000CN See Paper pickup and feed assembly on page 98 Jam in the pickup area The between sheets sensor PS12 has failed Perform the sensor diagnostic procedure See Sensor test on page 107 If the sensor fails the sensor check replace the pickup and feed assembly RM1 0397 000CN See Paper pickup and feed assembly on page 98 Jam in the pickup area The lifter drive assembly gears are worn or
98. r lower right RC1 0826 000CN 1 Figure 85 6 Cover back RC1 0827 000CN 1 Figure 87 3 Wire door keeps the door from over extending when opened RC1 0833 000CN 2 Figure 87 4 Cover cam RC1 0884 000CN 1 Figure 91 8 Roller feed RF5 3338 000CN 3 Figure 93 5 Paper deck controller PCA RG1 4286 000CN 1 Figure 93 3 Registration sensor assembly RG5 6236 000CN 1 Figure 93 1 Paper volume PCA RG5 6237 000CN 1 Figure 93 4 LED PCA assembly RG5 6239 000CN 1 Figure 93 2 Power supply assembly RG5 6250 000CN 1 Figure 87 49 Cable interface HCI tray to printer communication cable RH2 5569 000CN 1 Figure 87 5 Power cable from the HCI to the printer RH2 9008 000CN 1 Figure 86 8 Pin positioning aligns the HCI tray body to the printer body RL1 0180 000CN 1 Figure 86 16 Caster assembly right side under the right door assembly RM1 0396 000CN 2 adjustable Figure 91 all Pickup and feed assembly RM1 0397 000CN 1 Figure 92 all Figure 85 7 Cover front RM1 0403 000CN 1 Figure 85 8 Top cover assembly RM1 0404 000CN 1 Figure 85 9 Right door assembly RM1 0405 000CN 1 Figure 85 10 Cover back left RM1 0406 000CN 1 Figure 89 32 Door stop front assembly RM1 0407 000CN 1 Figure 89 33 Door stop rear assembly RM1 0408 000CN 1 Figure 88 16 Paper limit guide assembly RM1 0411 000CN 1 Figure 90 all Lifter driver assembly RM1 0516 00016 1 Figure 88 17 Paper limit guide assembly RNM1 0412 000CN 1 Figure 89 26 Damper assembly RNM1 0515 000CN 1
99. r folded The rollers are damaged or worn Inspect the rollers and then replace the pickup feed and separation rollers if necessary See Pickup feed and separation rollers on page 84 and Paper pickup and feed assembly on page 98 Dust or dirt is in the paper path or on the rollers Use a water dampened lint free cloth to clean the paper path and rollers Parts are damaged along the paper path Inspect the paper path and then replace damaged parts as necessary The sheets skew Dust or dirt is in the paper path or on the rollers Use a water dampened lint free cloth to clean the paper path and rollers The rollers are damaged or worn Inspect the rollers and then replace the pickup feed and separation rollers if necessary See Pickup feed and separation rollers on page 84 and Paper pickup and feed assembly on page 98 The image is offset on the page The image registration is not calibrated correctly Use the control panel to gain access to the i the SET set the printed i image at the center of a single page or duplexed print job The option prints a test page Use the option to print a test page from the 2 000 sheet side input tray Use the RE X options to adjust the image alignment using values between 20 and 20 Chapter 7 Troubleshooting 113 Table 31 General tray problem troubleshooting continued Issue C
100. r of the protective circuits is activated the power supply shuts down the 24 and 5 volt circuits Turn the printer power off and wait at least two minutes for the protective circuits to reset Power supply I PWRON IN I l I I I l 1 3 poses E EE E PO NE a SE PASE kan tea ga o pe qu Formatter I I H i i l l I ese es dae Inlet l Fuse Remote l i l a l o control 424 i r a IE Noise circuit Me hing Transformer Smoothing asv 1 Paper Deck po a Sensors Ll filter circui circuit I Driver PCB Es Tel l i E c i l oy IT py I ontrol IC l I I 2 Clutch LY overcurrent Overvoltage l I d a I protection Posi I I I I circuit circul l l l 1 Outle I 7r I I p e Motors Eu cenis e eee es 4 Eae MO 7 wm Figure 32 Side input tray power supply 60 Chapter 5 Theory of operation ENWW Diagrams iring
101. red 71 screws torque values 71 sensors between page PS12 operations 57 diagrams 52 64 door removing 87 jam detection removing 89 lifting operations 58 paper detection operations 53 54 paper level PCA removing 97 testing 107 separation roller replacing 84 serial number 13 service agreements 20 21 service approach 18 service LEDs locating 104 motor test 110 normal operation check 105 paper path test 109 sensor test 107 troubleshooting 115 service mode 104 settings tray 31 setup instructions 24 site requirements 14 space requirements 16 signals input and output 47 signs recommended media 34 site requirements 14 size specifications tray 16 size setting media 32 skew troubleshooting 113 software ordering 20 space requirements 16 specifications electrical 14 environmental 14 physical 16 static precautions 70 status LEDs service 104 105 troubleshooting 115 user 103 storing image transfer kit 38 supplies ordering 19 120 support centers phone numbers and websites 20 service agreements 21 T tearproof documents recommended media 35 telephone numbers ordering documentation and software 20 ordering supplies 19 service agreements 21 support 20 tests motor 110 normal operation check 105 paper path 109 sensors 107 tools required for service 71 ENWW top cover locating 72 part number 124 removing 80 top rear cover locating 72 part number 122 124 removing 78 torque values for screws 71 transpar
102. rol panel display The product number for the image transfer kit for the HP color LaserJet 9500 9500mfp is C8555A Storing the image transfer kit e Do not remove the image transfer kit from its package until you are ready to use it Touching the printer transfer belt can degrade print quality e Store the kit in a cool dry location Sudden changes in temperature and humidity can cause condensation to form on the printer transfer belt which degrades print quality e Store the kit in a horizontal position e Do not handle the rubber portion of the rollers Skin oils on the rollers can cause print quality problems Cleaning the 2 000 sheet side input tray To maintain superior print quality and performance use the following procedures to thoroughly clean the tray In order to avoid shock hazard turn the printer and the side input tray off and unplug all power cords before you begin these steps Do not use ammonia based cleaners on the side input tray While cleaning the tray be careful not to touch the rollers Skin oils on the rollers can cause print quality problems e Clean the outside of the tray with a water dampened cloth e Clean the inside of the tray with a dry lint free cloth 38 Chapter 4 Product maintenance ENWW Jams This section describes how to clear jammed media from the 2 000 sheet side input tray and explains some common causes for jams in the tray Note If a gap exists between the MFP and the tray ei
103. rostatic discharge The 2 000 sheet side input tray contains parts that are sensitive to electrostatic discharge ESD Always service the printer at an ESD protected workstation or use an ESD mat Watch for the ESD cautions to identify the parts that are sensitive to ESD Protect these parts by using an ESD wrist strap and protective ESD pouches If an ESD workstation or wrist strap is not available ground your self by touching the metal chassis of the tray before touching an ESD sensitive component The following list identifies the troubleshooting tools that are available to solve tray problems e User LEDs e Service mode and service LEDs Normal operation check Sensor test Paper pickup test Motor test Chapter 7 Troubleshooting 101 General troubleshooting procedures Table 22 Troubleshooting with the tray connected to the printer Does the tray user LED indicate an error Troubleshooting item Status Action Yes Proceed to the next troubleshooting item Is the printer in a ready status No Use the troubleshooting chapter in the HP LaserJet Color 9500 9500mfp Print Engine Service Manual to diagnose and solve the printer problem Yes See User LEDs on page 103 No Proceed to the next troubleshooting item uv Yes Perform a service mode paper path test If the Is media being picked up during a feed sheet jams see Paper path test on page 109 operation No See Pickup
104. support information Before visiting the printer support Web site URL www hp com support clj9500 or the Customer Services and Support Organization obtain the following information and print the specified diagnostic pages e Printer model on the upper right corner of the front doors of the printer e Serial number inside the front doors in the lower right corner e Configuration page EIO Jetdirect card page event log 120 Chapter 8 Parts and diagrams ENWW Hardware identification Table 33 Commonly used hardware table Example Type K a e Short with serrated washer M4 x 8 with washer Y 3 Short with large shoulder TP M4 x 8 m Short with small shoulder TP M3 x 6 dee e Self threading with black finish Tapping truss head M4 x 8 Table 34 Common torque values Material HP recommended torque value Plastic to metal 5 5 b inch Metal to metal 10 Ib inch PCBA 5 5 Ib inch Plastic to plastic 5 5 Ib inch ENWW Chapter 8 Parts and diagrams 121 Illustrations and parts lists The following illustration and parts tables show the field replaceable units FRUs Two tables at the end of this chapter list all of the parts that are shown in this chapter Both tables also contain the figure numbers in this chapter that show the parts Note Parts shown in magenta are FRUs Other parts are not service replaceable Callout numbers that are followed by a T indicate t
105. the door sensor 10f2 LLLL eh hn 87 Remove the door sensor 2 of 2 rka arin E ENTER RENE E ehh hh 87 Remove the paper deck controller PCA L tenes 88 Remove the jam detection sensor 10f2 89 Remove the jam detection sensor 20f2 89 Remove the power supply assembly teeta 90 Remove the LED PCA 1 of 3 2 2 2 0 ec eet eens 91 Remove the LED PCA 2 of 3 ae aeria i E hes 91 Remove the LED PCA 3 of 3 enera era a aa teeta 92 Remove the tray assembly 1 of 7 2 0 0 unrin daad eee eee 93 Remove the tray assembly 2 of 7 2 0 20 eh 93 Remove the tray assembly 3 of 7 2 0 2 eee eee 94 Remove the tray assembly 4 of 7 2 0 0 eee eee hn 94 Remove the tray assembly Bof 7 2 20 00 ee eee eee 95 Remove the tray assembly 6 Of 7 0 ete tees 95 Remove the tray assembly 7 of 7 2 0 0 eee eens 96 Remove the paper level sensor PCA 1 0f2 97 Remove the paper level sensor PCA 2 0f2 97 Remove the paper pickup and feed assembly 1 o0f2 98 Remove the paper pickup and feed assembly 2 0f2 98 2 000 sheet side input tray user LEDS 103
106. the tray Figure 73 Remove the tray assembly 5 of 7 7 Remove four screws callout 8 Figure 74 Remove the tray assembly 6 of 7 ENWW Chapter 6 Removal and replacement 95 8 Liftthe tray assembly up and out of the tray chassis Figure 75 Remove the tray assembly 7 of 7 96 Chapter 6 Removal and replacement ENWW Paper level sensor PCA 1 Remove the tray assembly See Tray assembly on page 93 2 Disconnect one connector callout 1 Figure 76 Remove the paper level sensor PCA 1 of 2 3 Release two locking tabs callout 2 and then remove the paper level sensor PCA callout 3 Figure 77 Remove the paper level sensor PCA 2 of 2 ENWW Chapter 6 Removal and replacement 97 Paper pickup and feed assembly 1 Remove the following assemblies e Left cover See Left cover on page 73 e Top rear cover See Top rear cover on page 78 e Front cover See Front cover on page 79 2 Remove four screws callout 1 and disconnect three connectors callout 2 Note It is not necessary to remove the fourth connector callout 2 Figure 78 Remove the paper pickup and feed assembly 1 of 2 3 Remove the registration roller assembly Figure 79 Remove the paper pickup and feed assembly 2 of 2 98 Chapter 6 Removal and replacement ENWW Troubleshooting Chapter contents neuen c 100 Troubleshooting process tees 100 Pre tro
107. ther at the top or at the bottom adjust the blue levelers above the tray wheels until the gap closes Clearing a jam in the 2 000 sheet side input tray Use the following procedure to clear a jam in the tray Note The illustrations in this section show the media loaded in the rotated position HP recommends that you load the media with the long edge toward the MFP for optimum tray operation 1 Open the top cover and then open the right side door on the tray Figure 17 Clearing a jam in the 2 000 sheet side input tray 1 of 4 2 Remove any jammed media from this area Make sure that you have removed all of the pieces of torn media ENWW Chapter 4 Product maintenance 39 Close the right side door and then close the top cover Figure 18 Clearing a jam in the 2 000 sheet side input tray 2 of 4 4 Depress the latch and then slide the tray away from the MFP Check for jammed media between the tray and the MFP J SR i 4 gt Figure 19 Clearing a jam in the 2 000 sheet side input tray 3 of 4 40 Chapter 4 Product maintenance ENWW Open the MFP upper right side door Figure 20 Clearing a jam in the 2 000 sheet side input tray 4 of 4 6 Check for jammed media that was fed from the tray into the MFP Note After you reinstall the tray make sure that a gap does not exists between the tray and the MFP If a gap exists between the MFP and the tray either at the top or at the bottom adjust the blue leve
108. ts list 045 004 eee repere a E Yung uk ex E px RA aee d ded 140 ENWW Chapter 8 Parts and diagrams 119 Introduction The figures in this chapter illustrate the major subassemblies in the 2 000 sheet side input tray and their component parts Parts shown in magenta are field replacable units FRUs A table accompanies each exploded view diagram Each table lists the item number for represented parts the associated part number for the item if it can be ordered the quantity and a description of the part Parts cannot be ordered separately are available by ordering the higher level assembly or FRU Note When looking for an electrical part pay careful attention to the voltage that is listed in the description column to ensure that the part number corresponds to the correct printer model Ordering parts All listed part numbers are stocked and can be ordered from HP s Customer Services and Support Organization Use the following Web site to search for HP product parts by using the HP product name or model number or part number or by choosing an HP product from a list www partsurfer hp com To order parts go to the following Web site www hp com buyparts Supplies accessories and consumables can be ordered from HP at the following Web sites e North America www hp com sbso product supplies e Canada www hp ca catalog supplies e Europe www hp com go supplies e Asia Pacific www hp com paper Customer
109. ubleshooting checklist 100 Power checks e ooo a tebe eh ane RR a M ee hie eek thee ako o a 101 Troubleshooting tools and procedures 101 Electrostatic discharge 0 cee Le 101 User LEDs ii unen a reru Pap te Ede a eee cae 103 aige elei aia PE beside bey when eee en OEE Rhee eee Bae 103 Service mode ent eee 104 Introduction esed oe de edd ade a he eh bre En See OR Res 104 Normal operation check 0 0 0 cea 105 SONSO TEST c r 107 Paper path test e eee 109 Motor test asa pova eta be ak ek Wid edge V a ERR A EROR x 110 Jams and media problems 0 00 cee eh 111 Pickup and registration jams 112 General tray problem solving 113 Errorqmessages iioi ig ad ee a d e E deen k Wekad eal egenred a epee eek ede 117 ENWW Chapter 7 Troubleshooting 99 Introduction This chapter contains information tools and procedures to use in isolating identifying and correcting problems with the 2 000 sheet side input tray This tray is designed for effective technician supported over the phone diagnosis Always check online data bases for updates on known issues and troubleshooting methods Troubleshooting process The following table describes basic questions to ask the customer to help quickly define the
110. uk ox Papeete P icut get RR aU ASA pud gue eee be 17 Service approach o 0 ehh 18 Pans and Supplies xa seid tee e ea a ea Rosa ERA at aio ade Rr feed a aa Rn eie kina 19 Ordering paris scores dE e xiu uae teu vu Eu AA ache Ed RE aera eee 19 Ordering SUPPIIES 2 2 eu re ek raed ere RE e RENE Ree hdd died andes the needa ee E 19 Exchange program xus ctr RR TERRE ERE Yu CEN FALE Rui e WR eee RO eee UTE BR ee 19 Sid M Dc TDI 19 World Wide WoD ui bunker ue tee E Rar Rr ae E devra eme thes XR RUE Rte Per Ra A ola 19 HP service parts information CD LL mrs 20 Customer care reseller sales and service support center 20 HP authorized resellers and support eee ae 20 HP service agreement sssri strasa TEESE NINEL ENTIRATA eee ees 20 HP seivice in other areas ic veces s te Ree es a A RE AUR a RE rx E Pan 20 Ordering related documentation and software 20 Wattantya uiuis canes a wh R ble eee hea ah Ou ea tit A 21 Onsite service agreements 21 Priority Onsite SCMVICE vce cece Rer ee eae EIE ERE eee ee du iau hiec nh rac Ee eee JE 21 Next day onsite service ross roua ee hh hh nes 21 ENWW iii 3 Product configuration Chapter contents sas una kd be d odore d Ed ruta ed oq hod Red ha eee d neu da 23 Installing the 2 000 sheet side input tray 2 RR n 24 Loading media into the tray soc volue dh
111. wer cable connected between the tray and the MFP and then remove the back cover Back cover on page 76 Chapter 7 Troubleshooting 107 2 Before starting the sensor test make sure that the paper guide size selector is set to A4 rotated and that the top cover and right side door are closed and latched 3 Set the service DIP switch use table 27 and then use the standalone power switch to turn the tray power on 4 To gain access the sensor levers perform the following steps a Between pages paper surface level tray paper out door paper level or paper size detection sensors Open the top cover b Registration paper sensor open the top cover and remove the feed roller c Jam sensor Open the top cover and then remove the jam sensor assembly d Paper size detection sensor Move the sliding tray guides and then use a small screwdriver to move the sensor lever 5 Move the lever of the sensor that you are testing The following service LEDs flash if that sensor is functioning correctly e Registration paper sensor PS11 red service LED flashes e Paper evel sensor PS21 yellow service LED flashes e Paper level sensor PS22 green service LED flashes e Paper level sensor PS23 red service LED flashes e Paper size detection sensor PS103 yellow service LED flashes e Paper size detection sensor PS104 green service LED flashes e Paper size detection sensor PS105 red service LED flashes All remai

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