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User Manual for e-Banking Service for Private Clients

1. Account Number 1110329333000178 Ar creat Mame ARTA TEST Accoust Balances EUR 35 000 00 Avalatis Dalance EUR 35 000 00 _Orders to Approve 8 Last 100 Orders m a io Upload Files Bene amp cary Account IBAN 1100005654 File Summary Benckoary Nowe hans test MAE Change Password Manage Beneficiaries Qenekciary Dan indermation logOt 1 AGa COBADEF 1734 Denebaary tan COMMERZBANK AG KAUFBEUREN Bank Address Page 28 of 51 Account Summary Account Activity Transfers National International Orders to Approve Last 100 Orders Upload Files File Summary User Profile Change Password Manage Beneficiaries Log Out 2011 ProCredt Hoidng Versen 3 0 3 55 app catea by Gubu GmbH Frankfurt Germany A ProCredit Bank International Transfer Account Details Account Number 1110325333000178 Account Hame ARTA TEST Account Balance EUR 35 000 00 Ava able Balance p Advance payments for imports of goods Beneficiary Details 111 Deferred payments for imports of goods 120 Advance receives for exports of goods Beneficiary Account IBAN 121 Deferred receives exports of goods Bonelici 130 Fees for processing goods id 140 Fees for repairs of movable goods Bene amp ciary Address 1150 Goods procured in ports by carners fue 211 Transportation of passengers 212 Freight services Beneficiary Bank Information 213 Supporting and auxilary air transportat 214 Transpo
2. Account activity n e 1110336191000185 Own Accounts AfiUSJOTJIUUUIOO CA IND EUR Fistek Filan EUR 500 00 440 00 Last 100 Orders And the window below will occur where you need to select the contract which you wish to pay by clicking on the arrow in the scrolling menu as shown below Page 39 of 51 EJ e Banking A ProCredit Bank A ProCredit Bank e Banking VVelcome Fistek Filan Last Log In 3 6 2013 1 21 04 PM Accounts Bill Payments Account summary Select SenderAccount 00000000 Account activity Select Account 1110336191000185 EUR Fistek Filan z MADAWA 1110336191000185 Eiaon A EE Account Name rte kwani ime Nation Current Balance eee International Available Balance EUR 440 00 Select Agreement Select Agreement Last 100 Orders Files In the list are presented all types of payments of invoices from which you need to select KEK and click the button Next KEGULAIUKY ULT ICD CUR UIVIL AVIALTIVUIN KEVEINUE IUUUZUUU UUUZZ IT SHTERPCE MUNICIPALITY 1000650260000033 SHTIME MUNICIPALITY 1000650270000054 ji SIGURIA 1110970022260127 ProCredit Bank SKENDERAJ MUNICIPALITY 1000650230000075 SUHAREKA MUNICIPALITY 1000650290000096 Tax Administration of Kosovo 1000420070000373 UNIVERSITY FEE 1000438870000180 Welcome Fistek Filan Last Log in 3 6 2013 1 21 04 PM VITI MUNICIPAL ITY 1000650300000020 VUSHTRRI MUNICIPALITY 1000650310000041 WATER AND WASTE REGULATORY OFFICE
3. Note In cases when the statement which contains the UNIREF number which now is already paid reinitiating the same payment is impossible and the message PAID will occur In such cases please you should be served with the statement and new UNIREF downloaded from TAK E EE m ESSENT l Utility and tas payment Enter Amount Hannei d liega Puma i baganti 13i pagra Lisit ei Hogari dont Joan PUP amp ku un Em i liens Lic asia perunalas ajer jm m Engnisd Woncdare Ealnnca e rahma EUR 600 00 hiriumhcenisainru dius Ta gi ensem zs und af v TERR Ss Agreement Hama Fatmin firsts Tashima e Epara 2cibz22570nnn71 Lang Manga eam per n pacii 16807 urdina a lumii Wa Sanal hr 10723 Business Hague Arifa 3655 Pernbladhije mani DAM ure Tas Puriad r21 3 Piarum armed umnmes Joni Joni Hidrgalie fjaluhmidimin LIBER n rac Final na Pombo g Fanad Fhan Tas Pape Ruta Tp Munh a Tp Yam UNIREF Hund ing ae Code Pain Camada Hami ee ee a a Bre cobras n a Page 35 of 51 EJ e Banking A ProCredit Bank 14 4 2 If you want to complete a payment for an invoice of University of Prishtina please select the menu Bill Payments A ProCredit Bank Welcome Fistek Filan Last Log In 3 6 20 e Banking Account Summary Account summary Accounts Account activity Current Accounts 11103361910001
4. Prshtine PROCREDIT BANK KOSOVO EUR Chck Here to Select A ProCredit Bank e Banking Also you should also enter the amount and the reason in the Payment details menu and the below screen below will appear Page 17 of 51 EJ e Banking CA ProCredit Bank SS National transter Account Summary Account Activity National International Orders to Approve Last 100 Orders Upload Files File Summary User Profile Change Password Manage Beneficiaries L og Out ne ARTA TESI Account Details Account Humber Account Name Account Balance Available Balance Beneficiary Details Beneficiary Account Benebciary Name Beneficiary Address Benebciary Bank Information Beneficiary Bank Payment Details Amount TRS Reason Cancel A ProCredit Bank e Banking 1110329333000176 ARTA TEST EUR 40 000 00 EUR 40 000 00 1150054811000151 Venera Mablg Dermaku Prnshtine PROCREDIT BANK KOSOVO EUR loo Chck Here to Select ow You should indicate enter the six digits from token and then press Finish button After you have clicked the Finish button the printable form of the transfer will appear and this confirms the order for execution order Page 18 of 51 EJ e Banking CA ProCredit Bank A ProCredit Bank e Banking Accounts National Transfer Order Summary Account Summary Account Details Account Activity C
5. RSA Secure ID token is a hardware device that displays a unique code generated by the RSA Secure ID and has algorithm in combination with the unique symmetric keys Equipped by an internal clock The algorithm generates a new code every 60 seconds for the programmed life of the token 8 User Guidelines for e Banking To gain access for e Banking service clients need to open the secured and certified ProCredit Bank Kosova web page https ebanking procreditbank kos com Below you will find the security recommendation before you LOG IN e Protection of sensitive information The most important factor when using e Banking service is to make sure that sensitive banking information exchanged via Internet is carried out in a safe way You should be alert that we never contact customers by mail or phone to request their PIN codes token numbers card numbers or any other sensitive information e Using e Banking In order to use the e Banking service safely it is important to undertake the following precautions measures 1 Protect your PC Once you have access to an Internet connection it is important that your PC is protected from unauthorized persons access or malicious programs suspicious hidden files viruses or other malware It is important to have installed Anti Virus firewall and anti spyware software that may come with your PC or is provided by your Internet service provider Firewall software protects the PC from malicious attacks
6. 12 02 2013 Pershkrmi i popes Payment descripbon CONFIRMED Dae 4203 213 t U ProCredit Bank Page 50 of 51 EJ e Banking A ProCredit Bank 16 Log Out When you are done please make sure you have logged out o Security Advice This message will advise you to Log Off every time you want to end your session A ProCredit Bank e Banking Welcome FILAN FILANI Security Advice Account Summary Your last session was nat ended using the Log Off function For your own security please always use this function ta end Account Activity your session lick h ntin Transfers National International Orders to Approve Last 100 Orders Upload Files File Summary Change Password Manage Beneficiaries Log Out If you have any further questions please do not hesitate to contact our Call Center via phone numbers 381 38 555 555 386 49 555 555 or via e mail at esupport procreditbank kos com Page 51 of 51
7. E 1501120000616070 Venera Test Prishtnel At the Beneficiary details you have the possibility to save the beneficiary s details by ticking in the box field in order to keep the beneficiaries data saved for the future transactions You should fill in the fields down in the menu in order for your transfer details to be completed At the Beneficiary Account indicate the account number of the beneficiary At the Beneficiary Name field indicate the name of the beneficiary At the Beneficiary Address indicate the address of the beneficiary at least the city name At the Beneficiary Bank indicate the local bank of the beneficiary Once you have completed the transfer details you continue by clicking the next button on your right side Page 20 of 51 KJ e Banking A ProCredit Bank CA ProCredit Bank e Banking National Transfer Account Details Account Humber 1110329333000178 Account Nama ARTA TEST Account Balance EUR 35 000 00 Axadable Balance EUR 35 000 00 1501120000616070 Venera Test Pnshbne ERR Change Password Beneficiary Bank RAIFFEISEN BANK KOSOVO PRISTINA Manage Beneficiaries TRS chek Here to Select v Reason Page 21 of 51 KJ e Banking A ProCredit Bank CA ProCredit Bank e Banking National Transfer Account Details Account Humber 1110329333000178 Account Nama ARTA TEST Account Balance EUR 35 000 00 Axad
8. IESPIESTIES TIENT IE ATIRA IIRA IIRA IIRA AIEA PP aee aPP aEeeaSOOaEPUaPeUESEUOaSPUaPe ea IER IES Oca PO Sa SP ea dO ade sa de aO uade a P RIIE IIIENA PP a Pea IERA PO CASO eaMO aO APO aEMP a IERT Pea P Oase sae RP PUEPO TIPO RE POAFO MPO MPO STIEST IETT Heese ee Re BA AA WA KA KAA E Agreement Bill Payments na nini EUR MUSS FER ROSE FUR FARE EEE TAC Agreement Name IPKO TELECOMMUNICATIONS LLC 1110130924060148 Orders to Approve Last 100 Orders Details Files Invoice No Upload Files Customer No File Summary Name amp Surname Filan Fistek User Profile Change Password Next Click on the button Next and the window for entering the amount will be presented to be replaced with your wn e banking signet height 90px anking maximum size h 240 CA ProCredit Bank e B me Fistek Filan Last Log in 3 7 2013 8 57 51 AM Print Log Out sb Payments Enter Amount Account summary Bon Rue KI aS Se ceu oec Er ea oca Sender Account Account Number 1110336191000185 Transfers Account Name Fistek Filan Own Accounts Current Balance EUR 500 00 E Oc ii SATIS SD SATUS pales i LES S5 d International Wa Bill Payments iii AAA Agreement Name IPKO TELECOMMUNICATIONS LLC 1110130924060148 Orders to Approve AAA EE Se a IA germans ee AA ee ee Lee ISESE ONO EEEE EREE IIE EAEI EEE Upload Files Customer No 7845 ane File Summary Name amp Surname Filan Fistek Ee Change Password Seer et Manage Beneficia
9. Order Amount Useful Information Online Security Information Amount 00 EUR General Security Information enn Click Continue you will be requested to type in the token value Type in the value which has been generated by the token at that moment and click on the button Next Page 37 of 51 ome Fistek Filan Last Log in 3 Accounts A ProCredit Bank Print Log Account summary sienna WA Account Number Transfers Account Name Own Accounts National Current Balance Available Balance International 1110336191000185 Fistek Filan EUR 500 00 EUR 480 00 Orders to Approve m Details Lasti00Orders Name amp Sumame Number Upload Files Faculty WE ru ratae WA ate TTA Eum Department Change Password UNIREF a n mE e Log Out Order Amount Useful Information Service Charge Online Security Information Total Amount General Security Information Phishing Filan Fistek 81541 Economics 76548 Bank amp Finance UPA8H05C1302421C 20 00 EUR 0 00 EUR 20 00 EUR Finally the information regarding the proceeded payment will occur A ProCredit Bank Welcome Fistek Filan Last Login 3 6 2013 9 48 26 AM to be replaced with your own e banking signet e width 240px e Banking height 90px Print Log Ou Bill Payments Summary Account summary Account activity Account Number Transfers Account Name Own Accounts Agreemen
10. Save Beneficiary CI Beneseiury Account 1150054811000151 File Summary SEDE Benesciary Name venera Maha Dermaku User Profile j Si Benesciary Address Prishbne Change Password Manage Beneficiaries Log Out Beneficiary Bank information Bane amp cuary Bank At the Beneficiary details you have the possibility to save the beneficiary by ticking in the box field in order to keep the beneficiaries data reminded stored for the future transactions You should fill in the fields down in the menu in order for the transfer details to be completed At the beneficiary account indicate the account number of the beneficiary At the beneficiary name field indicate the name of the beneficiary At the beneficiary address indicate the address of the beneficiary at least city name Once you have completed the transfer details you continue by clicking the next button on the right side of the screen Page 16 of 51 EJ e Banking A ProCredit Bank WI me ARTA TEST National Transfer Account Summary Account Details Account Activity Account Number Account Balance National anadol Available Balance Orders to Approve Beneficiary Details Last 100 Orders Benefciary Account Beneficiary Name Upload Files Beneficiary Address File Summary Sunday Bei noma Change Password Beneficiary Bank Manage Benoficiaries Some S AN Eoo et Amount ITRS Reason 1110329333000178 ARTA TEST EUR 40 000 00 EUR 40 000 00 1150054811000151 Venera Maligi Dermaku
11. page shows a list of your accounts depending on a chosen contract when applying for e Banking a e Banking Standard you will be able to see all the accounts where you are the account holder e g Current Account Savings Account Savings Plan Account Receivable account Credit Cards Probonus account Time Deposit Account and Overdraft Limit b e Banking Premium you will be able to see all the accounts where you are the account holder and the accounts for which you are authorized including ProKid Account Clients that have e Banking Premium contract are also allowed to realize payment orders from current account to Prokid account and vice versa 12 Account Activity If you want to check your previous activities with our bank click on the Account Activity option on the left side of your screen When you enter the option Account Activity the following screen will appear Page 11 o EJ e Banking A ProCredit Bank ProCredit Bank Q e Banking Welcome ARTA TEST Last Log In 4 13 2011 10 39 57 AM Print Log Out Accounts Account Activity Account Summary Account Details Account Activity Select Account Click Here to Select Account Number National Account Name Ecce E Account Balance Mama Available Balance Last 100 Orders Period Days From 4 13 2011 To 4 13 2011 Details PDF Details Excel Details CSV Upload Files ne ee en eee SI ene eee en ee eee ee eae ee eee eee File Summar
12. you applied for the access to our e Banking e Password Fill in your password e Token SecurlD Fill in the actual Token the digits currently displayed on your token Below the Log In button you have the User Manual 10 Change of Password Once you have filled the required fields and clicked Log In you have the opportunity to change your password For security reasons it is recommendable to change your password after the first login Page 9 e Banking A ProCredit Bank A ProCredit Bank e Banking Welcome FILANE FILANI Ennt Log Ciut E User Profile Change Password Current Password TITI TITI hew Password FTTTIIIII Confirm New Password PETE Make sure that you type in your password exactly as it provided to you upper and lower case special characters symbols because your e Banking account will be locked after three unsuccessful attempts for security reasons Important Your password must be at least 7 characters long The password must consist of the following character sets combined together o Lower or Upper Case letters abcdABCD o Numbers 0123 9 o And One Special character amp _ Y T 5 2 11 Account Summary After a successful login the account summary overview is loaded By clicking on the Account Summary option you get enter a detailed overview of your accounts Page 10 RJ e Banking A ProCredit Bank A ProCredit Bank e Banking This
13. you enter your log in data Then you should enter the secure site and you should verify the Security Certificate If you use Microsoft Internet Explorer there appears an icon of a lock in appears on the bottom line of your browser To make sure you are communicating with ProCredit Bank Kosovo e Banking service you should click on the lock to verify the security certificate that is issued by a Company in our case it is currently Digi Sign CA Digi SSL Xp and carefully view the certificate validity See examples of ProCredit Bank Kosova below amp Kycje Windows Internet Explorer provided by ProCredit Bank Kosova n QU hdd IA https ebanking procreditbank kos com User LogOn RetumUrlz 21 EJ 5 X E Google Pp BF ite m j p x Te n v P Safetv Tools TES NUN NIE 2 Website Identification pe s zii sec USERTrust tified t te l bank litbank b B ebanking procreditbank kos com Oo E A ProCredit Bank de This connection to the server is encrypted Should I trust this site View certificates Zgjidhni gjuh n nderuari Klient Z padnn gunen preferuar gli ip Srpski PEPER Q Tm i English Shqip Srpski Sh rbimi i Qendr s se Thirrjeve sh Emn i p rdoruesit tuoj ge t ndryshoni fjal kalimin e e Vizitoni nj r n nga deg tona dhe p Fjal amp kalimi identifikues t klientit n m nyr gi nd rmmin e fial amp kelimit Token 038 555 Wurin n ProCr
14. 00009 Show Details National International Ordon to Approve Last 100 Orders Upload Files File Summary User Profile Change Password Manageo Beneficiarios Log Out 15 1 Printing of the form for payment of invoices If you wish to print out the form for payment of invoices which you would use as a proof before the beneficiary parties you may use the menu 100 last orders Select the respective transfer and press the button More Details A ProCredit Bank e Banking h Joint Joint uki g imdi 2013 02 12 10 44 100 urdher pagesat e fundit Pernbledbie losers Data e Numri i llogarisie Perfituesi Banka e perfituesit Levizjot ne Hogari regjistrimit 2013 02 12 1110335473010151 1000438570000150 Banka Qendrore Kosoves Teeneteret 11 316 Universitet i Prishtin s 1000438870000180 ELR 1000 Me sf Nderkombetare 2013 01 23 11103358730 10161 100042007000037 3 Banka Qendrore e Kosoves Page 49 o 51 EJ e Banking A ProCredit Bank Then the printing form will occur amp Ebanking A ProCredit Bank ani chm oA pa Chi aa tah ree Ae fe 0508 ee Pee are a 301236 Pages Gite Giro Hr Bogare Account No 1120335872010161 Emi i lta ACCOA Pte Jnnt our Kod Litar Utility Code Liner i Presfibratas 10008 35870000 180 Foederenca e pages Payment nefenence 12734545 Joint unt Sinum i Amount 10 DO EUR Pronin f Commissson 000 Shuma hae Total amount 10 00 Data Date
15. 1000430070006241 Bill Payments ZKM OFFICE OF PRIME MINISTER 1000400070002896 Account summary MUT ZUBIN POTOK MUNICIPALITY 1000650320000062 ix LeT TE ZVECAN MUNICIPALITY 1 000650330000083 E ccount activity Electricity Select A t ANA ERG alea KEK DFE 1504001000121289 Account Number KEK DGJ 1505001000116292 P jum Ncc KEK DGL 1507001000122012 ia eel Account Name KEK DMI 1503001000162079 National Current Balance KEK DPE 1506001000112750 o dee deer e International Available Balance KEK DPZ 1502001000007996 Bill Pannonie mn l ie utilities WA Nani DAD AA iirin si a e ei Select Agreement Croatia Sigurimi 1501001004566464 Orders to Approve Customs 1000410070001295 NESE TAE EA EE A A EEE SESE Select Agreement Grawe Elsig 2020000042635358 Last 100 Orders KOMPANIA E SIGURIMEVE ILLYRIA SHA 1185175807000118 From where you will be directed to the window which should be completed with all the requested data according to the invoice reference number e g DP After you have completed the requested information click on the button Next A ProCredit Bank e Banking Welcome Fistek Filan Last Log In 3 6 2013 1 21 04 PM Bill Payments Enter Details Account summary nar Account Account activity Account N nber 1110336191000185 Own Accounts Current Balance EUR 500 00 National Available Balance EUR 440 00 p I eeu pe Tu E dT a enu t usse ete et
16. 40 000 00 CA Intra branch Cash Deposit ARTA TEST TEST 1 Permbledhje 000 A40 000 00 You also have the possibility of extracting your account statement in three formats such as Excel PDF or CSV If you would like to view another account you should select the account click Confirm button and then click the Submit button again 14 Transfers There are three types of transfers that you can execute give order through e Banking e Institutional payments within ProCredit clients including transfers from and to their savings account e National Payments in other local banks in EUR currency only e International Payments 14 1 Institutional transfers within ProCredit Bank branches If you want to perform a transfer within ProCredit Bank branches you should click the National option under the Transfer menu and the screen below will appear You should select the account number you would like to be debited and the following screen will appear appears indicating your available balance of n the account you have selected Note Make sure you have the correct information for regarding the money transfer Page 15 of 5 EJ e Banking A ProCredit Bank A ProCredit Bank e Banking me ARTA TEST Last Log i m National Transfer Account Summary Account Details Account Activity a j Z J National Account Name International Orders to Approve Last 100 Orders Beneficiary Details amp Upload Files
17. 5681000188 5500079320704099 Filan Fistek 20 00 EUR Page 43 of 51 EJ e Banking A ProCredit Bank Then type in the value of the token and click on the button Finish A ProCredit Bank Welcome Fistek Filan Last Log in 3 7 2013 8 55 54 AM with your e Banking Print Accounts Bill Payments Sign Account summary Account activity Account Number 1110336191000185 Own Accounts Current Balance EUR 500 00 National Available Balance amp UR 420 00 niu aa A 5 BiN Payments Agreement Name PTK SH A TELEKOMI I KOSOVES 1110195681000188 u i iis Last 100 Orders Reference number Upload Files Amount File Summary Order Amount User Profile Service Charge Change Password Total Amount Useful Information 5500079320704099 Filan Fistek 20 00 EUR 0 00 EUR 20 00 EUR At the end the information regarding the proceeded payment will occur A ProCredit Bank Welcome Fistek Filan Last Log in 3 7 2013 8 55 54 AM e replaced with your own e banking signet OF e Banking it 10r bath Z40 Print Log O Accounts Bill Payments Summary Account summary evo att Account Number deres Account name Own Accounts Agreement E E Agreement Name International Details M serbia ER Reference number Orders to Approve Description E i gg BN Order Amount Upload Files Service Charge Fi
18. 6 2 013 9 28 50 AM Accounts Bill Payments Account summary Select Sender Account ME see Select Account EE Own Accounts m Account Name Current Balance Available Balance EN UEIS M uc uuu Select Agreement KEK DFE 1504001000121289 Orders to Approve KEK DGJ 1505001000116292 ka s iem cru Select Agreement KEK DGL 1507001000122012 Last 100 Orders KEK DMI 1503001000162079 Then type in the information regarding UNIREF which is presented in the invoice to be paid and click on the button Next Page 32 of 51 EJ e Banking A ProCredit Bank A ProCredit Bank VVelcome Fistek Filan Last L og In 3 6 2 013 9 e Banking Print Log Out Accounts Account summary Account activity Transfers Own Accounts File Summary Bill Payments Enter Details Sender Account Account Number Account Name Current Balance Available Balance Agreement Agreement Name Details UNIREF 1110336191000185 Fistek Filan EUR 500 00 EUR 500 00 Tax Administration of Kosovo 1000420070000373 MFA2H5000000530N Next Note Please be careful during the writing of the UNIREF number given that it is a 16 digit number And the information below will be received from the TAK Web Service Type in the amount for payment and click on the button Next WA ProCredit Bank e Banking Last 100 Orders Upioad Fibes User Profile Change Parscecrud Uploads Wia
19. 85 CA IND EUR Transfers Own Accounts Last 100 Orders Account Name Currency Granted Account Available Limit Balance Balance Fistek Filan EUR 500 00 480 00 And the below window will occur where the contract you wish to pay will occur by clicking on the arrow in the scrolling menu as below CA ProCredit Bank come Fistek Filan Last Login 3 6 2013 9 28 e Banking Print Log Out Accounts Bill Payments Account summary BOCOUDCBCUVRY Select Account Transfers Account Number Own Accounts Account Name Current Balance Available Balance Select Agreement Last 100 Orders Select Agreement Files 1110336191000185 EUR Fistek Filan X 1110336191000185 Fistek Filan EUR 500 00 EUR 480 00 In the list are presented all typed of payment of invoices from where you should select University of Prishtina based on the account of your invoice and press the button Next A ProCredit Bank Welcome Fistek Filan Last Log In 3 6 2013 9 28 50 AM Bill Payments Account summa VENICE EA MDAA ONE esu ener aces AAA oR Select Sender Account Er DECEM Select Account CREE Own Accounts Account Name Current Balance Available Balance Last 100 Orders ores Qendra Korrektuese Dubrava 1000430070007017 Qendra Korrektuese Lipjan 1000430070007405 Qendra Korrektuese Smrekovnica 1000430070007987 RAHOVEC MUNICIPALITY 1000650250000012 RANILLUG MUNICIPALITY 1000650350000028
20. Agreement Agreement Name UNIVERSITY FEE 1000438870000180 Bill Payments Orders to Approve Last 100 Orders Details Files Name amp Surname Filan Fistek Upload Files ID Number 4525412 File Summary Faculty Ecnomic DIOC een Serial No 1245 Change Password de LEAL nC seus eed Department Bank amp Finance Manage Beneficiaries Log Out Useful Information 5 The information regarding the payment will occur Please type in the payment amount to be replaced with your own e banking signet maximum size vidth 240 px height 90px A ProCredit Bank e Banking Welcome Fistek Filan Last Login 3 6 2013 9 28 50 AM Print Log Dut Account summary Account activity Account Number 1110336191000185 Account Name Fistek Filan Own Accounts Current Balance EUR 500 00 D National Available Balance EUR 480 00 Transfers Ag reement peto refus ate afta tta a a a S See Agreement Name UNIVERSITY FEE 1000438870000180 Orders to Approve Last 100 Orders Details Files Name amp Surname Filan Fistek Upload Files ID Number 4525412 File Summary Faculty Ecnomic User Profile Serial No 1245 Change Password Department Bank amp Finance MER IH EH R3 HERES RR ER ERES 3 EIES P3 EH EE EE EH RIEN EH YR EIE a HY Y Ee ER PH Renee n Hee Pa PH e eee Pn Hebe sh n ette nnn enhn nn nnn nnne nnn Manage Beneficiaries UNIREF UPA8H05C1302421C Log Out
21. E Bankimg eS eee ne ee cies Pa eee Pena ie es reer Jc AA Aaa Hane Cuerenrt Balan miale BHalnmce 75 0OOEPEDEORERO RER Fistek Fil m EUR Se CNN EUR 500 00 Fiscal mo Formeln Paerd Fhomebbo TaoccPeeer Panem Tp Mernth Tp ecer UNIREF Address Code Contact Mans Deciaratin Typa MPF Ae Sale A ROGET 331 Hr X8 TEST CORP 4 2012 MP ASE eee ee TAX aa You will be reguested to type in the token value type in the value which has been generated by your token and then type the button Finish Page 33 of 51 e Banking A ProCredit Bank e Banking WA ProCredit Bank T3 ee Ek De re Aa Fist Filan EUR Sie ie Saw Munir Wawi Pee oaent Bata Sa o BSE Ee eR ET Agreement Apgr eanment Pisa Tace Adminis trathen Of Kosowo TOPIE OT Aetas SSS EI IEEE EE EEE EEE UM REF FADES oe Fiscal mo TDISBEEST T Pom hbo a1 Pessoal 4S oS Pihonrse bo TasccPmeQemr Mase TEST COBRE Tip_Kacoenth 4 a i ea Tp WSs UNIREF MP ASE TI SSS Coke TAX Cooembasct Mame Declaration Tyepe Cader Arot Service Charg Total karai 20 00 EUR Ch COD EUR 20 00 EUR Uploads iz E Banking Finish At the end you will face the information regarding the proceeded payment 1 WA ProCredit Bank e Banking Fistek Filan Amo Leet Amore SMA Basi War Account Name ister Filan Own Accounts Agreement joue n AA CXII LR E JAupreensmntfImmeee Tax Ad
22. EJ e Banking A ProCredit Bank User Manual for e Banking Service for Private Clients EJ e Banking A ProCredit Bank Contents Introduction to the e Banking user manual cccceeeeesseeeeeeennseeeseeennseeeseeenseeeeeooesseeeseooenseeesoensseessoonaas 3 1 General Description Of the Service sissicccdeisessancconcsscusonpsvesceuesscusasnsvandenndsuesevsattcescunsucscwnesuensesdatians 4 Mel MY SCE II IA 4 2 User Guidelines for e Banking cccccsssseseeeeeeeeseceeensneeeeeeecensnneeeeeeeeeoeansseeeeescoensnseeeeeeeseosooensseeeeees 4 3 Orders of payments via e Banking ssnnusnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn mnnn 4 4 Completion of orders of payment through electronic banking system 4 De Fes and COMMISSIONS esac seccscoccdec cot ccceessusten ceusaseceneeceucacessuave aaa aai 5 6 RSS OS UN ag nme ec ee gn escent 5 TB ASIC FROQUIFECIMCING aa 6 8 User Guidelines for Banking wai AWA Kia 6 lt A Ee ey X 9 TO Change OF PassWord aaa ia 9 IT ACCOUDL SUA aa Aa 10 UZAO Time AA 11 13 PAA DIS Vi AA 14 WA UANI o AA 15 14 1 Institutional transfers within ProCredit Bank DrancheS cccccceceseeeeeeeeeeeeeneeseeeeeeeeeeeaseeeeeeeseeeaas 15 14 2 National Transfers to other local banks ww wmmwmamamumunzwawwnznwami m
23. ERALS 1000430070005950 pee c IPKO TELECOMMUNICATIONS LLC 1110130924060148 waa Account Number ISTOG MUNICIPALITY 1000650090000064 Us ME S JUDICIAL COUNCIL 1000430070000518 x rp ccce Account Name JUNIK MUNICIPALITY 1000650100000085 Current Balance KACANIK MUNICIPALITY 1000650120000030 KAMENICA MUNICIPALITY 1000650110000009 International Available Balance KCF INDEPENDENT MEDIA COMMIISON 1000400070001635 Bill Payments H KCF KQZ DEPOSIT OF POLITICAL SUBJECT 1000430070004398 WAA o Select Agreement KLINA MUNICIPALITY 1000650130000051 Orders to Approve KLLOKOT MUNICIPALITY 1000650370000070 WW cmt Select Agreement KOSOVO POLICE 1000400070001247 Last 100 Orders KRPP REGULATORY COMMISSION FOR PUBLIC PROCUREMENT 1000430070005756 From where you will be directed to the window in which you need to complete all the requested data to be replaced with your wn e banking signet maximum size width 240px height 90px A ProCredit Bank e Banking Welcome Fistek Filan Last Log In Bill Payments Enter Details Account summary ROCA MA AN acp E UE EET Sender Account Account activity Account Number 1110336191000185 Own Accounts Current Balance EUR 500 00 National Available Balance EUR 400 00 International e agsssesssesasecssessaesasesesesasesasecasesasecagesagesagecagesaSecadesagesase case saSeensec ae esasesnsocasecnse aMO aee eade sae IESI IES TIESI
24. EXCHANGE COMPANY KSC CLOSED KUWAIT Orders to Aggecne Select AAADFRPOX ASSET ALLOCATION ADVISORS SA PARIS Last 100 Orders Selec AAAGFRETDOX ASSOOGATON ADMNSTRATIVE AGRA PARIS Lipia File f ile Summary tear Prete AAA Change Pawword Manage Demel iaia Log Ou Select AAAL SARALA Selec AAAL SARDCTD welts AAALSARUED Seed AAAL MARR YD Selec AAAL SARDOU Select AAANF RP TE deim AAASTHO TEU Select AABAFT22TMS Select AAD L noo Selec AABASE SSI See AABSOE ITON Spe AACE R2 TI Selec AJACOOBO TIO Selec AACHDE J 00 Selec AACE RP to 1 i 4 SALO HOLLANDI BANK EASTERN AREA ALKHOBAR ALRHOBAR SALO HOLLANDI BANK CENTRAL TREASURY DEPT REY ADH SALO HOLLANDI BANK WESTERN AREA JODO JEDOAM SALO HOLLANDI BANK CENTRAL AREA Bry ADH RIYADH S40 HOLLANDI BANK FTYADH ALLIANZ ALTERNATIVE ASSET MANAGEMENT SA PARS ASIA PLUS SECURITIES PUBLIC COMPANY LIMITED BANGKOK BANK OF ALAND FLC TREASURY DEPARTMENT MARIEHAMN BANK OF ALAND PLC MARIEHAMN ALANDSBANKEN SVERGE AB STOCKHOLM AACHENER BALUSPARKASSE ARKTENGESELLSCHAFT AACHEN ALSACE NNE DE CREDIT GAL IMMOPRLIER STRASBOURG UBS CLEARING AND EXECUTION SERVICES LIMITED LONDON AACHENER GRUNDVERMOEGEN KAJIT ALANLAGEGE SELLSCHAFT MIT BESCHRANKTER HAFTUNG KOELN ABN ANRO CONMFICADONS NTERNADONALE S PARIS ANGLO AMERICAN SA FNAME LISATED JOMA ME Seer After you have entered the beneficiary information you should enter the beneficiary bank information One of the main in
25. I KOSOVES 1110195681000188 C a Last 100 Orders cm Page 42 of 51 EJ e Banking A ProCredit Bank In the list are presented all types of payments of invoices from where you should select PTK based on the account which is presented in the invoice and click on the button Next A ProCredit Bank Welcome Fistek Filan Last Log in 3 7 2013 8 55 54 AM Accounts m E t lt 3 o g Account summary ee d Select Account Transfers Account Number Own Accounts Account Name Current Balance International Available Balance Bill Payments Orders to Approve Mni Select Agreement Last 100 Orders Files fintnand Filan Customs 10004100 0001295 Grawe Elsig 2020000042635358 KOMPANIA E SIGURIMEVE ILLYRIA SHA 1185175807000118 Kompania e Sigurimeve SIGMA 1901217598031292 Kosova e Re 1401000000855137 Kosova e Re 1700200000068736 KPA Rent 1000430070008472 KPA Deposit 1000430070008569 KPA Inventory Rent 1000430070008763 KS Dardania 2020000003492075 KS Dardania 1401000000576941 KS Dardania 1401000000853003 KS Dardania 1901397121031164 KS Dardania 1300001001879429 KS Grawe Elsig 1110274808000184 KS INSIG 1901218168031228 Sigal 1501001005042831 Sigkos 1700200100028303 Sigma 1501001003825093 Siguria 1401000000853391 Termokos 1700200000031585 Telephone PTK J S C 1110195685000177 PTK SH A TELEKOMI KOSOVES 1110195681000188 PTK 1501001000822264 Water supply Batlla
26. REGULATORY OFFICE FOR CIVIL AVIATION REVENUE 1000400070002217 SHTERPCE MUNICIPALITY 1000650260000033 SHTIME MUNICIPALITY 1000650270000054 SIGURIA 1110970022260127 SKENDERAJ MUNICIPALITY 1000650280000075 SUHAREKA MUNICIPALITY 1000650290000096 Tax Administration of Kosovo 1000420070000373 UNIVERSITY FEE 1000438870000180 E VITI MUNICIPALITY 1000650300000020 VUSHTRRI MUNICIPALITY 100065031000004 1 WATER AND WASTE REGULATORY OFFICE 100043007000624 1 ZKM OFFICE OF PRIME MINISTER 1000400070002896 ZUBIN POTOK MUNICIPALITY 1000650320000062 ZVECAN MUNICIPALITY 1000650330000083 Electricity KEK DFE 1504001000121289 KEK DGJ 1505001000116292 KEK DGL 1507001000122012 KEK DMI 1503001000162079 KEK DPE 1506001000112750 KEK DPR 1501001000877554 KEK DPZ 1502001000007996 x n A window will be opened where you need to complete all the requested data based in your invoice After you have completed the necessary information click on the button Next Page 36 of 51 KJ e Banking A ProCredit Bank idtl e vidth 240 to be replaced with your own e banking signet CA ProCredit Bank eBanidne Welcome Fistek Filan Last Log In 3 6 2013 9 28 B Print Log Dut Bill Payments Enter Details Account summary OORE AL Account activity Account Number 1110336191000185 Transfers Account Name Fistek Filan Own Accounts Current Balance EUR 500 00 National Available Balance EUR 480 00
27. Sender Account Account activity Select Account 1110336191000185 EUR Fistek Filan Transfers Account Number 1110336191000185 WES MS RR Account Name a mee Notional eenn Current Balance UR UTE International Available Balance EUR 400 00 ai AA Select Agreement Wa AA Na AI aa WA Select Agreement IPKO TELECOMMUNICATIONS LLC 1110130924060148 Last 100 Orders In the list are presented all types of utility payments from where you should select Ipko Telecommunications LLC based on the account number presented in the invoice and click on the button Next Page 45 of 51 KJ e Banking A ProCredit Bank CFA SAVINGS PENSIONS COLLECTION 1000430110000214 COMPLAINT AND EXPOSITION COMMITTEE 1000400070003381 DECAN MUNICIPALITY 1000650010000090 2 DRAGASH MUNICIPALITY 1000650020000014 ProCredit Bank ENERGY REGULATORY OFFICE 1000430070008375 FERIZAJ MUNICIPALITY 1000650030000035 FINES TO FINANCIAL INSTITUTIONS 1000400070003284 FONDI SLLOVENO KOSOVAR PENSIONEVE 1110970028490146 Fistek Filan Last Log in 3 7 2013 8 57 51 AM FUSHE KOSOVA MUNICIPALITY 1000650040000056 Gjakova Municipality 1000650050000077 GJILAN MUNICIPALITY 1000650060000098 Bill Payments GLLOGOVC MUNICIPALITY 1000650070000022 Account summary GRAQANICA MUNICIPALITY 1000650340000007 EDDIE RNISOSSTSUPMELUSSUSUESSU AAA NGIUINICICUNDUUNTESQUSURTNEIISDIS INESSE CM HANI ELEZIT MUNICIPALITY 1 000650080000043 Account activity INDEPENDENET COMMISSION FOR MINES AND MIN
28. Summary A ProCredit Bank e Banking Bill Payments Summary Sender Account Account Number 1110336191000185 Account Name Fistek Filan Agreement Agreement Name KEK DPR 1501001000877554 Details Reference number DPR090066917201G Description Filan Fistek Amount Order Amount 20 00 EUR Service Charge 0 00 EUR Total Amount 20 00 EUR 14 4 4 If you want to realize a payment for the invoicing public utility such as PTK please select the menu Bill Payments A ProCredit Bank e Banking Welcome Fistek Filan Last Log In 3 6 2013 1 21 04 PM Account Summary I CMM ee Account Name Currency Granted Account Available Account activity Limit Balance Balance THEO Current Accounts Own Accounts 122512800192 Fistek Filan EUR 500 00 420 00 CA IND EUR Last 100 Orders And the below window will occur where you should select the contract which you want to pay by clicking on the arrow on the scrolling menu as shown below CA ProCredit Bank eBanking Welcome Fistek Filan Last Login 3 7 2013 6 55 54 AM Bill Payments eee ene WA Select Sender Account A t tivi pervucmecc mm aai E ee Select Account 1110336191000185 EUR Fistek Filan Transfers Account Number 1110336191000185 Q CMMIRADGONDES ossium Account Name Fistek Filan National Current Balance EUR 500 00 International Available Balance EUR 420 00 IM ame o Select Agreement _ ae GREED SO Approve Select Agreement PTK SH A TELEKOM
29. able Balance EUR 35 000 00 1501120000616070 Venera Test Pnshbne ERR Change Password Beneficiary Bank RAIFFEISEN BANK KOSOVO PRISTINA Manage Beneficiaries TRS chek Here to Select v Reason Page 22 of 51 EJ e Banking CA ProCredit Bank National Transfer 120 121 Account Summary Account Details 130 140 Account Activity Account Humber Account Name DEFAULT OPTION Advance payments for imports of goods Deferred payments for imports of goods Advance recerves for exports of goods Deferred receives exports of goods Fees for processing goods Fees for repairs of movable Goods procured in ports by camers fue i 170 A ProCredit Bank e Banking Repairs of movable goods that increase t Goods procured in ports by carners fue Hational Account Balance 200 Other services n i e SSS valabl 211 Tran aton of pass International Available Balance 212 Pak car Das putem Orders to Approve 213 Supporting and auxhary aw transportat meae dae a i aL Beneficiary Details 214 Transportation of passengers Last 100 Orders Bene amp ciary Account 215 Freight services PUTES 216 Supporting and auxihary radways transp CEN o EIS Trpe ation of passengers Upload Files Benelciary Address 218 Freight Services uacha 219 Supporting and auxiliary transportation File Summary 221 Business travel 222 Personal travel inc
30. anzuki muna kuni nnns 19 14 3 International NEL UU UT UTSm 24 144 EB eV NS gr em ec ene i mee eee 31 WSs EASE rie orp m 48 15 1 Printing of the form for payment of invoices cccceeeesseeeeeseeeeeeneeeeeenseeseeaseeseeenseeeoaneesonenees 49 jJ NE po e 51 Page 2 EJ e Banking A ProCredit Bank Introduction to the e Banking user manual Dear Users This e Banking User Manual will guide you on a step by step basis on how to use and operate with our e Banking service The manual is designed to guide and instruct you on how to use our e Banking service by showing all the screens that will appear when using our e Banking service If you find any difficulties in using our e Banking service do not hesitate to contact our call center 381 38 555 555 386 49 555 555 or at esupport procreditbank kos com ProCredit e Banking Team Page 3 EJ e Banking A ProCredit Bank 1 General Description of the Service e Banking is a service that provides ProCredit Bank Kosova clients with access to their bank accounts and enables them to operate with their accounts by using the Internet 24 7 with the latest technology on the Kosovar market the RSA Secure ID token To use our e Banking it is sufficient to have internet access from any computer from home office or anywhere else Our clients will benefit by not having to come at our bank in order to
31. count 1110336191000185 EUR Fistek Filan Morbo N owos PEOS EE Account Name Fistek Filan National Current Balance EUR 500 00 NS E nni Duca ee E ha AAA A NUN L S ec sr o Select Agreement Tax Administration of Kosovo 1000420070000373 Last 100 Orders mr In the list are presented all types of invoicing payments where you should select Tax Administration of Kosovo based on the account of the invoice and click in the button Next Qendra e Paraburgimit Pej 1000430070007502 Qendra e Paraburgimit Prishtine 1000430070007793 Qendra e Paraburgimit Prizren 1000430070007114 Qendra Korrektuese Dubrava 1000430070007017 Qendra Korrektuese Lipjan 1000430070007405 Qendra Korrektuese Smrekovnica 1000430070007987 RAHOVEC MUNICIPALITY 1000650250000012 RANILLUG MUNICIPALITY 1000650350000028 REGULATORY OFFICE FOR CIVIL AVIATION REVENUE 1000400070002217 SHTERPCE MUNICIPALITY 1000650260000033 SHTIME MUNICIPALITY 1000650270000054 SIGURIA 1110970022260127 ES SKENDERAJ MUNICIPALITY 1000650280000075 SUHAREKA MUNICIPALITY 1000650290000096 Tax Administration of Kosovo 1000420070000373 UNIVERSITY FEE 1000438870000180 VITI MUNICIPALITY 1000650300000020 VUSHTRRI MUNICIPALITY 100065031000004 1 WATER AND WASTE REGULATORY OFFICE 1000430070006241 ZKM OFFICE OF PRIME MINISTER 1000400070002896 ZUBIN POTOK MUNICIPALITY 1000650320000062 ZVECAN MUNICIPALITY 1000650330000083 CA ProCredit Bank Welcome Fistek Filan Last Log In 3
32. edit Bank WWW pre Banka m e mir n dhe punetorer per moe m dhe kontributin vazhdi Figure 1 Certificate verification brief Page 7 EJ e Banking A ProCredit Bank Kygje Windows Internet Explorer provided by ProCredit Bank Kosova eJ c Js yO GQ IA https ebanking procreditbank kos com User LogOn ReturnUrlz 2f 4 19 Google Bx sw Favorites f Kyge ju zl Pager Safety Tools e A ProCredit Bank e Bc General Details Certification Path nderuari Klient A Certificate Information mMM Sh rbiny i Qendr s s Thirrjeve sk This certificate is intended for the following purpose s tuaj g t ndryshoni fial kalimin e e a Ensures the identity of a remote computer l 3 vion nj r n nga deg tona dhe p Identifikues t Klientit n m nyr ge nd rrimin e fal amp kalimit 038 555 ProCredit Bank www pre Refer to the certification authority s statement for details Issued to ebanking procreditbank kos com Issued by Digi Sign CA Digi SSL Xp 77 PTT 22 FroCreatt Bank p i dhe pune foret per maes dhe kontributin E vazhd Valid from 9 3 2009 to 9 4 2011 Learn more about certificates ID Internet Protected Mode On Figure 2 Certificate verification detailed 3 Protect your token user names and passwords o Remember your username and password and change the latter frequently and make sure it is
33. er roe Agreement Bill Payments UBS Se geen at aa aa ER EE Agreement Name KEK DPR 1501001000877554 Orders to Approve Last 100 Orders Details Reference number DPR09006917201G Upload Files Description Filan Fistek File Summary Next User Profile Type in the amount of the invoice and click on the button Next Page 40 of 51 KJ e Banking A ProCredit Bank to be replaced with your own e bar king signet ize width e Banking 240px height 90px CA ProCredit Bank Welcome Fistek Filan Last Log In 3 6 2013 1 21 04 PM Print Log Out Bil Payments Enter Amount Account summary TONS TU x O n Account activity Own Accounts E Bud acl Upload Files File Summary Change Password Manage Beneficiaries Account Number Account Name Current Balance Available Balance Agreement Agreement Name 1110336191000185 Fistek Filan EUR 500 00 EUR 440 00 KEK DPR 1501001000877554 Details Reference number Description DPR090066917201G Filan Fistek Order Amount Amount Then type in the value of the token and click on the button Finish CA ProCredit Bank Account summary Account activity Transfers Own Accounts Bill Payments Orders to Approve Last 100 Orders Upload Files File Summary User Profile Change Password 2013 1 21 04 PM e
34. formation is the SWIFT CODE which you can find in the directory installed in the database which will enable you an easier search of Beneficiary bank SWIFT You should click in the Swift Code link and the table with the banks and their swift codes will appear By clicking the name of the bank in the Bank Name field or the swift code in the table you will have listed all the banks listed or Swift codes which correspond to the information entered information When you find the proper bank you should click select on the right side of the screen You should bear on mind that only intermediary bank field is optional whereas all other fields are mandatory Also you should also enter the amount and the reason and select the currency in the Payment details in the menu Page 26 of 51 J e Banking CA ProCredit Bank CA ProCredit Bank e Banking gt na Transfer Select Account Account Number 1110329333000178 Ar creat Mame ARTA TEST Accoust Balances EUR 35 000 00 Avalatis Dalance EUR 35 000 00 _Orders to Approve 8 Last 100 Orders m a io Upload Files Bene amp cary Account IBAN 1100005654 File Summary Benckoary Nowe hans test MAE Change Password Manage Beneficiaries Qenekciary Dan indermation logOt 1 AGa COBADEF 1734 Denebaary tan COMMERZBANK AG KAUFBEUREN Bank Address Page 27 of 51 J e Banking CA ProCredit Bank CA ProCredit Bank e Banking gt na Transfer Select Account
35. found on our pricelist in the internet Registered orders of payment after this time will be executed by the bank and send to other banks in the next business day 7 International orders in different currencies exchange rates may be registered only from 09 00 until 15 00 during the business days excluding Saturday Registered international orders of payment with exchange rate after the cut off time will be declined 8 The clients may make orders of payments from the current account into the savings account and vice versa in cases when they are owners of the account or authorized people in these accounts if the Premium banking contract has been done These orders are allowed only on the accounts of the same currency 9 Orders of payment of invoices of the Government Institutions and Public Companies which are registered within the day from 05 00 until 20 00 are sent to the Central Bank in the next business day on today s exchange date 10 Orders of payment from the current account in the Prokid account or vice versa are allowed only for the clients that have e Banking Premium contract when the holder of the contract is authorized Note The client who has a standard contract for e Banking is not allowed to make such payments 5 Fees and Commissions To use the services offered by e Banking you have to pay the Bank fees and commissions in the amount specified set in ProCredit Bank s terms amp conditions pricelist The Bank ha
36. from outside and has similarities with anti virus softwares Spyware is a program that is installed on your PC without your knowledge and it keeps track of your actions password codes etc during the use of computer and the Internet Hence an anti spyware Page 6 EJ e Banking A ProCredit Bank program is necessary to protect PC from these attacks Make sure these programs are updated regularly o Using of e Banking from an Internet caf or library is not advisable or must be done with great caution since it is difficult to know how secure these PCs may be 2 Fraud protection Make sure you use PCB e Banking service o Banks and financial institutions are sometimes subject to so called phishing i e fraud attempts This is a form of fraud on the Internet where clients are tricked into revealing confidential information to malicious users An example is a case of someone presenting themselves as a representative of the bank who emails or calls clients asking to enter your their bank password to the bank card number and PIN PCB Kosovo representatives will never ask for such information via email or telephone o Another phishing case is when malicious users clone a website to look appear like a one from the bank website To avoid such risk you should make sure you are using the website provided by PCB When you enter the online e Banking log in page make sure you start a secure session SSL encrypted which starts with HTTPS before
37. get information about their account activities or initiating a money transfer With the Internet Banking System every client can make use of the following banking services a Operations with accounts Institutional Payment executions within PCB Branches National Payment executions for other local banks in EUR currency International payment order for commercial transactions b Information about accounts Account movements and balances Daily account statements Viewing your recent orders made through e Banking Viewing all orders you made through our e Banking 1 1 User profiles User as per the Internet banking system is any physical person who is authorized to operate with the bank accounts held at ProCredit Bank and is given a user name chosen by client and a password to access e Banking The user can access only his her accounts or other accounts for which he or she is authorized 2 User Guidelines for e Banking Access to the Internet Banking System is available only to those clients that have applied for e Banking service at the ProCredit Bank Kosova branches To gain access all you need is to open the secured and certified ProCredit Bank Kosova web page https ebanking procreditbank kos com 3 Orders of payments via e Banking The bank accepts continuously orders of payment conducted via banking electronic service twenty four hours a day seven days a week Orders of payments which do not contain the necessary infor
38. hari ARTA TEST Accoun Humber 1110329333000178 ARTA TEST Mao lt Beneficiary Details Intomational Benefciary Account 1150054811000151 Orders to Approve Beneficiary Nama Venera Mahq Dermaku Last 100 Orders Beneficiary Address Prishine Ipload Files Beneficiary Bank Irformation File Summary Beneficiary Bank PROCREDIT BANK KOSOVO res Order Details AUAWA Yanatia Amount EUR 5 000 00 Manage Beneficiaries Senica Charge EUR 000 LogOwt O ITRS 246 Other business sereces Total Amours EUR 5 000 00 Payment Detads test test Once you have are done you may print the confirmation for your records 14 2 National Transfers to other local banks If you want to make transfers to other banks in Kosova you should click on National option under Transfer menu and the screen for National Transfer will appear Note make sure you have the correct information for the national money transfers Page 19 o 51 EJ e Banking CA ProCredit Bank Waza ARTA TEST pt A ProCredit Bank e Banking National Transfer Account Summary Account Details Accoum Activity Select Account National E Lan International Orders to Approve Kan Beneficiary Details Meca anaua Save Benekcary Beneficiary Account Beneficiary Name Beneficiary Address Change Password Manage Beneficiaries Log Out Beneficiary Bank Information Beneficiary Bank
39. it numbers from the token and click the Finish button 14 3 International Transfers Advise for International Payment order through e banking If you want to make transfers to other banks in other countries you should click on the International option within Transfer menu and the screen for the International Transfer will appear You can transfer the money all over the world by providing mandatory information such as e Beneficiary Name and Address e Beneficiary Account Number IBAN for EU countries e Beneficiary Bank SWIFT code o To EU countries banks IBAN International Bank Account Number is mandatory for European Union Countries and you should indicate at it a beneficiary account number field IBAN o To USA banks Page 24 of 51 D e Banking A lot of USA banks are not used to give to the clients their SWIFT code but in replace instead of that as a bank details they used the so called CHIP CODE or routing ABA number So please do not be surprised if they tell you that they do not have SWIFT if they do so always make sure they will give to you provide with a bank CHIP Code routing or ABA number You have to indicate the CHIP Code ABA Routing number you have to indicate in bank code field o Details of Charges BEN SHA and OUR BEN all transaction charges will be covered by the beneficiary A ProCredit Bank SHA transaction charges for the ordering bank only will be covered from only by the ordering cu
40. le Summary Total Amount User Profile 1110336191000185 Fistek Filan 5500079320704099 Filan Fistek 20 00 EUR 0 00 EUR 20 00 EUR For the details of payment you may click the button Print and you will print out a form of payment of proceeded as below Page 44 of 51 EJ e Banking A ProCredit Bank Summary Page 1 of 1 CA ProCredit Bank e Bankin g Bill Payments Summary Sender Account Account Nurnber 1110336191000185 Avomouint Marne Fistek Filam Agreement Agreement Name PTE SH A TELEKOMI 1 KOSOWES 1110195581000188 Details Reference number 5000789320 7040 a5 Description Filan Fistek Amount Order Amount 20 00 EUR Serice Change 0 00 EUR Total Amount 20 00 EVR 14 4 5 If you want to complete a payment for other collectors within the banks such as Ipko Telecommunication Company please select the menu Bill Payments A ProCredit Bank e Banking Welcome Fistek Filan Last Log In 3 7 2013 Print Log Out Account Summary II ME LT Accounts Account Name Currency i Orentoa Account Avallabie Account activity Limit Balance Balance kanzu Own Accounts 1110336191000185 Fistek Filan EUR 500 00 400 00 CA IND EUR Last 100 Orders And the below window where you will be able to select the contract you wish to pay by clicking on the arrow in the scrolling menu shown below A ProCredit Bank e Banking Welcome Fistek Filan Last Log In 3 7 2013 8 5 Bil Payments Account summary Select
41. luding educabon and User Profile Beneficiary Bank Information 225 Road transport 231 Premiums Passwor wafan Bank CR T e MEO 232 Insurance claims Manage Beneficiaries 233 Reinsurance premum Payment Details 234 Reinsurance claims Log Out as 237 Business travel 3 240 Personal travel incl education and hea RS 7 Chick Here to Select s Reason LX EL Please check the following entries Please enter an amount In order for this payment to be executed depending on the payment type you should select the corresponding code depending on the payment type If the payment is from one resident to another resident then you should select the Neutral code 999 Page 23 of 51 EJ e Banking A ProCredit Bank A ProCredit Bank Q e Banking ome ARTA TEST Last Lo National Transfer Account Summary Account Details Account Activity Account Numbe 1110329333000178 parit Cu rris AR Hational Baan EUR Hr 1a R International Orders to Approve Beneficiary Details Last 100 Orders Benebciary Account 1501 1200006 16070 Upload Files Be nat iay A diez E hf ar File Summary Beneficiary Bank Information Change Password Benebciary Bani RAIFFEISEN BANK KOSOVO PRISTINA Manage Beneliciaries Payment Details Log Out i Payment Summary Semice Charge EUR 1 50 Total Amount EUR 5 001 50 Authorisation Token 578304 p NM When you select the code you should enter the six dig
42. mation or in cases when the account does not have sufficient funds cannot be realized through electronic service 4 Completion of orders of payment through electronic banking system 1 All the registered orders in the time interval after 20 00 will not be executed by the bank until 05 00 the net day 2 Institutional orders within ProCredit branches which are realized between the accounts of the Page 4 EJ e Banking A ProCredit Bank same currency will be executed by the bank from 05 00 until 20 00 of the same day 3 Institutional orders within ProCredit Bank branches which are registered between the accounts with different currencies Exchange rate may be realized only from 09 00 until 15 00 during the business days excluding Saturday Institutional orders of payment within the ProCredit Bank branches registered with Exchange rate after the cut off time will be declined 4 National orders of payment directed to the clients of different local banks may be realized only in EUR currency 5 National orders of payment are executed and sent to other domestic banks from 8 30 until 15 00 with the same date of exchange National orders registered after this time will be executed by the bank and send to the other banks in the next business days 6 International orders of payment are proceeded on the same date according to the cut off time of the corresponding banks from 8 30 until 15 00 terms of the correspondent banks may be
43. ministration of Kosowo POST eee ro NM International ete AAA T WT HbPayments UNIREF Iul F Ae Sree ie Orders to Approve imo GOOEEBSTT ae Last 100 Orders j anmNeo 2t Files Perd 40 tS Uptoad Frbes Phonetic Fite BSursnmenmry TaxFPayer Mams TEST CORP User Profile Tp kich 4 Change Password Te Weer 2012 UMIREF MMP SEC ECRIRE ES n SS iress i Code TAX Contact Name i Decdaratoen Type 20 00 EUR D00 EUR 20 00 EUR Order AI Service Change Total AMA 36013 1005 ARS ui ia Sa n a ia m Chi Comes Fra Genny For the details of payment you may click the button Print and the form of proceeded payment will be printed as below Page 34 of 51 EJ e Banking A ProCredit Bank Summary CA ProCredit Bank Bill Payments Summary Sender Account vooo unt Mumber wooo nt Name Agreement Agreement Mame Details 1110336191000185 Fistek Filam Tax Administration of Kosowo 1000420070000373 Page 1 of 1 e DINER UNIREF MIEE AZECSIDORDODOS S52 Fiscal no 0053858577 Formo g1 Period am PihoneMc TaxPayer Mane TEST CORP Tp_Month 4 Tp Year 2012 UNIREF MEZAZEBSDOIDIODO455 Address Code TAX Contact Name Declaration Type 1 Pm Order Amount 20 00 EUR Semice Charge T 00 EBUR Total Amount 20 00 EUR
44. not guessable i e do not use words found in the dictionary names of cities family members or birthdates o Remember your credentials instead of saving it on a piece of paper Do not store the token and account information username and password in the same place o Do not share this sensitive information with anyone O 4 Remember to regularly update important programs o Use the newest version of your Internet browser which includes all security updates Check regularly to with the supplier of the web browser to see if it has released any new security updates were released o Check regularly the provider of your operating system to see if security updates are released Page 8 EJ e Banking A ProCredit Bank 9 LOG IN User as per the Internet banking system is any physical person who is authorized to operate with bank accounts held at ProCredit Bank and is given a user name chosen by client and a password to access e Banking The user can access only his her accounts or other accounts for which he or she is authorized CA ProCredit Bank e Banking Log n English Shoe imak Banka m e mir n Kosov 2010 T AA nt thentet Ari di Pane Lelendert TOMO fhe punetoret j T ie s hpollur mpo det amie AE aM T TA LT id m gy dhe contriodtit yuz hue f D dne tomir s 9 ne rF pt beshi f Jen e User name Fill in your Username that you ve already taken in the branch when
45. ntermediary Bank Payment Details Amount EUR 10 000 00 Charge Type OUR ITRS 246 Other business seraces Reason test Payment Summary Serace Charge EUR 30 00 Total Amount EUR 10 030 00 Authorisation Token BP 2011 Polegi Helles Veron 10325 appicaren by Que GmbH Freesat Garmam 4142911 930 AM When you select the code you should enter the six digit number from the token and click the Finish button Page 30 of 51 JB e Banking A ProCredit Bank A ProCredit Bank e Banking wT ARTA TES re Log International Transfer Order Summary Account Summary Account Details Account Activity Chert BITE Accoum Humber National Beneficiary Details International Beneficiary Account BAN Orders to Approve Beneficiary Name Last 100 Orders Beneficiary Address Upload Files Beneficiary Bank information File Summary Sath Code BeneGciary Bank z ank Address Change Password ar Manage Beneficiaries Bank Code Log Out ARTA TEST 1110324373000178 ARTA TEST 11000023226 hans test gemmam COBABEB1022 COMMERZBANK AG THE BRUSSELS BRANCH ANTWERPEN Intermediary Bank Informabon Optonal intermediary S ft intermediary Bank Order Details Transfer Amount Charge Type TRS Serace Charge Total Amount Payment Details EUR 10 000 00 OUR 245 Other business secaces EUR 30 00 EUR 10 030 00 Test Note The registered International money transfer will be executed in the Department of Interna
46. placed with your own e banking signet maximum size width 240px height 90px e Banking Print Log Ou Account Number Account Name Current Balance Available Balance 1110336191000185 Fistek Filan EUR 500 00 Agreement Agreement Name Reference number Description DPR090066917201G Filan Fistek Amount Order Amount Service Charge Total Amount 20 00 EUR 0 00 EUR 20 00 EUR Authorization Useful Information Token Finally the information regarding the proceeded payment will occur CA ProCredit Bank Wel e Fistek Filan Last Login 3 6 2013 1 21 04 PM be rep aced with your own e banking signet maximum size width 240px height 90px e Banking Print Log Out Accounts Bill Payments Summary Account summary Account activity Transfers Own Accounts Bill Payments pe PU UD eee Upload Files File Summary User Profile Sender Account Account Number Account Name sc Agreement Agreement Name rmm Details Reference number Description Order Amount Service Charge Total Amount 1110336191000185 Fistek Filan KEK DPR 1501001000877554 DPR090066917201G Filan Fistek 20 00 EUR 0 00 EUR 20 00 EUR Page 41 of 51 EJ e Banking A ProCredit Bank For details of payments you may click on the button Print and the form of proceeded payment will occur as shown below Page 1 of 1
47. ries _ 20 00 EUR Log Out Next Page 46 of 51 EJ e Banking A ProCredit Bank After you have typed in the amount click on the button Next and you will be asked to type in the token value e replaced with your vn e bankin A ProCredit Bank e Banking Welcome Fistek Filan Last Log in 3 7 2013 8 57 51 AM Accounts Bill Payments Sign osteo E E auna semeen Account activity Account Number 1110336191000185 Transfers Account Name Fistek Filan Own Accounts Current Balance EUR 500 00 N National Available Balance EUR40000 y International Agreement Bill Payments Pee NEM 5 iter instead au tc o WA NUR WAA AA EE Sr Ss NN Last 100 Orders Invoice No 1345 Customer No reas Upload Files File Summary User Profile Name amp Sumame Amount Filan Fistek Order Amount 20 00 EUR Change Password Service Charge 0 00 EUR up M nnene Bonciicimics Total Amount 20 00 EUR PME Authorization Useful Information Token 140912 Online Security Information After you have written the token value click on the button Finish and the information regarding the proceeded payment will occur A ProCredit Bank Welcome Fistek Filan Last Log n 3 7 2013 8 57 5 e Banking Accounts Account summary Account activity Transfers Own Accounts National International Last 100 Orders Files Upload Files Bill Payments Summary Sender Acco
48. rtation of passengers Swit Code 215 Freight services Beneficiary Bank 216 Supporting and auxihary railways transp 217 Transportation of passengers Bank Address 218 Freight services J 219 Supporbng and auxihary transportabon Bank Cod 221 Business travel 222 Personal travel including education and 231 Premiums Intermediary Swit 233 Reinsurance premium 234 Reinsurance claims intermedary Bank 241 Postal and telecommunication services 242 Construction and installation services 244 Computer and informaton services Amount 245 Royalties and hcense fees l 246 Other business services Charge Type 247 Personal cultural and recreational ser ITRS Click Here to Select ivi Reason s AAGOT 28 AM You should also select the type of charge that should be applied to for International money transfer OUR SHA BEN you may find description in the glossary of terms Page 29 o 51 KJ e Banking A ProCredit Bank National AICO WA E CUR J2 UUU Uu SNHGIT IO Appare Beneficiary Details Last 100 Orders Beneficiary AccountIBAN 11000023226 Seam fat Upload Files Beneficiary Address germany File Summary User Profilo Beneficiary Bank Information Change Password Swit Code COBABEB 1022 Manage Beneficiaries Beneficiary Bank COMMERZBANK AG THE BRUSSELS BRANCH ANTWERPEN Milan 1a pip rep ete Pe nk Log Out Bank Address Bank Code intermediary Bank Informabon Opbona intermediary Swit I
49. s the right to change the Terms and Conditions pricelist at any time with prior notice to its clients as the Bank considers proper 6 Responsibility 1 When executing client orders the Bank checks the lawfulness of the transactions 2 The client is responsible for all consequences resulting from a wrong or an inaccurate order 3 When the bank executes a client order with errors the Bank itself is responsible 4 The Bank is not responsible for unlawful actions by third parties which are unfavourable for the client Page 5 EJ e Banking A ProCredit Bank as a result of using e Banking as well as for failure to execute the client orders due to technical reasons outside its control 5 The users have the duty to keep in a safe and proper place the active RSA ID Secure token in a safe and proper place 6 The users have the duty to keep secret their codes and passwords for access to e Banking service It is not recommended to write down the codes and passwords 7 The Bank is not responsible if password or codes are accidentally exposed to third party 7 Basic Requirements e Banking service is available only for those clients that have applied for e Banking service and are registered as an e Banking user The user depending on the type of the contract can access only his her accounts or the account where he she is authorized and to whom is given a unique user name password and the RSA Secure ID token to access e Banking service
50. stomer whereas all other charges will be covered by the beneficiary OUR all transaction charges will be covered by the ordering customer A ProCredit Bank m ARTA TEST List Lo e Banking Account Details Account Summary Account Activity Hational International Orders to Approve Lost 100 Orders Upload Files File Summary Change Password Manage Beneficiaries Log Out Beneficiary Details Select a Benefciar Save Beneficiar f Beneficiary Account BAN Beneficiary Name Beneficiary Address Beneficiary Bank Information Beneficary Bank Bank Address Bank Code intermediary Bank Information Optional interne dary Swift intermediary Bank You should fill in the fields down in the menu in order your transfer details to be complete as described below At the Beneficiary Account indicate the account number of the beneficiary At the Beneficiary Name field indicate the name of the beneficiary At the Beneficiary Address indicate the address of the beneficiary or at least the name of the city At the Beneficiary Bank indicate the International bank of the Beneficiary as in the example Page 25 of EJ e Banking CA ProCredit Bank A ProCredit Bank e Banking C serch swin Acroum Summary Account Acthrity fononal Rani Nama Swit Code Seri Cone Pieni Name Selec AAAARSBCOO KBC RANKA AD BEOGRAD bnternatiqnel Select AAACKWKWI00 ALMUZAIN
51. t NC National LL Agreement Name International Details _Bill Payments 5 Name amp Sumame Orders to Approve ID Number Last 100 Orders Faculty nme US a seo Department File Summary User Profile Amount ee re Order Amount ee M UA Senice Charge Log Out Total Amount Useful Information For the details of the payment you may click the button Print and the form proceeded will be printed as shown below UNIREF 1110336191000185 Fistek Filan Filan Fistek 81541 Economics 76548 Bank amp Finance UPA8H05C1302421C 20 00 EUR 0 00 EUR 20 00 EUR of payment Page 38 of 51 EJ e Banking A ProCredit Bank Summary Page l of 1 A ProCredit Bank e Banking Bill Payments Summary Sender Account Account Number 1110336191000185 Account Name Fistek Filan Agreement Agreement Name UNIVERSITY FEE 1000438870000180 Details Name amp Surname Filan Fistek ID Number 8551545 Faculty Economic Serial No 78965 Department Bank amp Finances UNIREF UPAS8HD05C 1302421C Amount Order Amount 20 00 EUR Service Charge 0 00 EUR Total Amount 20 00 EUR 14 4 3 If you want to complete a payment for invoicing authorities of public utilities such as KEK please select the menu Bill Payments ProCredit Bank e Banking Welcome Fistek Filan Last Log In 3 6 2013 1 21 04 PM Account Summary Account summary Account Name Currency Granted Account Available Limit Balance Balance
52. tional Payments of ProCredit Bank Please click the Print button if you want a hard copy of the transfer copy 14 4 Bill Payments e Banking Service provides you the possibility of payments of invoices for Institutions Tax Administration of Kosovo Kosovo pension Saving Trust municipalities ministries insurance companies Kosovo Customs etc public utilities KEK PTK Water Supply System and other payments of collectors within ProCredit Bank 14 4 1 If you want to complete a payment for the invoicing body Tax Administration of Kosovo which is connected to the web service please select the menu Bill Payments Page 31 of 51 EJ e Banking A ProCredit Bank A ProCredit Bank Welcome Fistek Filan Last Log In 3 6 20 e Banking Print Log O Account Summary cM M o Accounts Account Name Currency Granted Account Available Account activity Limit Balance Balance Current Accounts Transfers 1110336191000185 Own Accounts Kaa Fistek Filan EUR 500 00 500 00 CA IND EUR International Bill Payments Orders to Approve act 100 Orders And the window below will occur where you should pick up the contract which you wish to pay by clicking on the arrow in the scrolling menu as shown below e Banking A ProCredit Bank Welcome Fistek Filan Last Login Print Log OQut pill Payments a STEER a Na RETE IO MC ka Select Sender Account Account acaviy LL o o Oa a ii Select Ac
53. unt Account Number Account Name 1110336191000185 Fistek Filan Agreement Agreement Name sux Details Invoice No Customer No Name amp Surname Amount IPKO TELECOMMUNICATIONS LLC 1110130924060148 1345 7845 Filan Fistek Order Amount 20 00 EUR File Summary Service Charge 0 00 EUR Total Amount 20 00 EUR Change Password Print If you wish to print out the form of payment click on the button Print Page 47 of 51 B e Banking Summary A ProCredit Bank Bill Payments Sender Account Jccount Mumber Jyccnunt Hame Agreement Agreement Name Details Summary 1110336191000185 Fistek Filam IPKO TELECOMMUNICATIONS LLC 1110130824080148 A ProCredit Bank Page 1 of 1 e Banking Invoice Ho 1345 Customer No 7845 Harmne amp Surname Filan Fistek Amount Order Amount 20 00 EUR Service Charge 0 00 EUR 20 00 EUR Total Amount 15 Last 100 orders Last 100 order option under within the Transfer menu on the right hand side is prepared in the way to so you can see your transfers in details with the printing possibility Page 48 EJ e Banking A ProCredit Bank A ProCredit Bank e Banking nm ABTA TESI Accounts Last 100 Orders Account Summary Registration Date Account Number Beneficiary Account Benoliciary Name Beneficiary Bank Account Activity 4 13 2011 1110329333000178 1150054811000151 Venera Maligi Dermaku PROCREDIT BANK KOSOVO 13 0 Registered in Bank EUR 5
54. unt Activity National Internationa Orders to __OrderstoApprove lt Last 100 Orders pe a l Upload Files File mel Change Password Manage Beneficiaries EE Log Out Account Details Select Account Account Humber Account Hame Account Balance Avadable Balance Penod Days 1110329333000178 CA EUR ARTA TEST ES A a mini utu 2 1110329333000178 ARTA TEST EUR 40 000 00 EUR 40 000 00 Last 10 days v Last 30 days Details Excel Detaits C Last 90 days When you select the number of days you want to view you should click on the Submit button and your account activity will appear 13 Printable Version If you want to print your account statement you should click on the printable version Print on the right hand side as described below in the screen Page 14 of 51 RJ e Banking A ProCredit Bank A ProCredit Bank e Banking me ARTA TESI Account Activity Account Summary Account Details Account Activity ect Account 1110329 17 A EUR ARTA TEST National International Orders to Approve Last 100 Orders Period Days From 4 3 2011 To 4 13 2011 Upload Files File Summary ia c4 7 Numri i llogaris 1110329333000178 Nga data 03 04 2011 Gjendja filles Change Password He dat n 13 04 2011 Gjendja e fundit Manage Beneficiaries Loris No Data Viera e Debituar Viera e Kredituar Balanca Tipi i Veprimit Komente mbi Veprim 1 13 04 2011 0 00 40 000 00
55. va 1210271200061269 From where you would be directed to the window which should be completed with all the necessary data as per the invoice reference number After you have completed the necessary information click on the button Next A ProCredit Bank Welcome Fistek Filan Last Login e e jne e Banking e inciden NNNM Sender Account KIS t Account Number Aone toms Own Accounts Current Balance Available Balance Agreement Name Last 100 Orders Details Files Reference number Upload Files Description File Summary Bill Payments Enter Details 1110336191000185 Fistek Filan EUR 500 00 EUR 420 00 PTK SH A TELEKOMI KOSOVES 1110195681000188 5500079320704099 Filan Fistek User Profile Type in the amount of the invoice and click on the button Next A ProCredit Bank o Welcome Fistek Filan Last Login EON Payments Enter Amount kma Sender Account Account activity pEUPUNESEES Transfers Account Name Own Accounts Current Balance National Available Balance International ssancasersascazes TE p Seip Se Se te Agreement Bill Payments UA a CI ES a ees Rs tay es a pe ieee tl Agreement Name Orders to Approve Last 100 Orders Details Upload Files Description File Summary Peete User Profile Order Amount Change Password indes 1110336191000185 Fistek Filan EUR 500 00 EUR 420 00 PTK SH A TELEKOMI I KOSOVES 111019
56. y User Profile Change Password d Manage Beneficiaries Firstly you chose the account you wish to review and then click on Confirm button to confirm the account After selecting the dates from the calendar for a certain period from the calendars follow the steps below for completion of this option Secondly after you have selected the account you should specify the period for when which you want to see the detailed transactions By clicking on the small calendars there will appear a pop up window will appear and then you should select the dates Page 12 of 51 J e Banking CA ProCredit Bank A ProCredit Bank e Banking ARIA IESI Accounts Account Activity Account Summary Account Details Account Activity Select Account E Chick Here to Select y National Account Name imemadon Account Balance Orders to Approve Aumietie Dalance Last 100 Orders Period Days From 4 13 2011 To 4 13 2011 Fe cus April 201 haus csv Upload Files Su Mo Tu We Th Fr Sa File Summary 1 2 mie To 3 4 5 6 7 8 9 Change Password 10 11 12 13 14 15 16 Manage Beneficiaries 17 1898 19 20 21 22 23 Log Out 24 25 26 27 28 29 30 You also have the option to select your account statement for the last 10 30 or 90 days Page 13 of 51 EJ e Banking O ProCredit Bank me ARTA TEST A ProCredit Bank e Banking Account Activity Account Summary Acco

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