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Operating Instructions - Firmware Center

1. Press OK Select Paper Type tray name Press OK Select Envelope gt Press OK Press Escape Select Maintenance Press OK Select General Settings gt Press OK Select Envelope Setting gt Press OK e O 0 DAN a a Q N i Select the source tray for which you want to change the paper thickness Press OK ll Select the paper thickness Press OK e For details about the envelope types that can be loaded in each tray see page page 28 Paper Size Specifications and page 30 Paper Type Specifications e For details about how to load envelopes see page 42 Loading Envelopes e Configure the paper settings appropriately using both the printer driver and the control panel For details about paper settings using the printer driver see Printing on Envelopes Operating Instructions 48 3 Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results When a Panel Tone Beeps The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern Single short beep Panel screen input A control panel key was pressed accepted Two long beeps Printer has warmed up When the power is turned on or the printer exits Sleep mode the printer has fully warmed up and is ready for USE Five long beeps repea
2. Printing was canceled because the print maximum number was reached Maximum number of user codes that can be registered has been reached While printing a Sample Print Locked Print Hold Print or Stored Print file the maximum file capacity was exceeded While printing a Sample Print Locked Print Hold Print or Stored Print file the maximum page capacity was exceeded PDF direct printing could not be performed because the file system could not be obtained Reduce the number of pages to be printed Check that the communication between a device and the printer is working correctly Check that the program you used to compress the data is functioning correctly Change the setting for Duplex Tray in Paper Input to enable duplex printing for the paper tray Check the print settings Contact your user administrator Delete unnecessary user codes Delete unneeded files stored in the printer Delete unneeded files stored in the printer Reduce the number of pages to print Turn the printer off and then turn it on again If the message appears again contact your service representative File System Full Function use denied HDD is full HDD not installed I O buffer overflow The PDF file cannot be printed because the capacity of the file system is full The print job was cancelled because of one of the following e The user does not have privileges to
3. Specifying Standard Size Paper Press the Menu key and then select the setting items using the Y or 4 key 1 Select Paper Input gt Press OK 2 Select Paper Size tray name gt Press OK 3 Select the size of the paper set in the specified tray Press OK e For details about the available paper size see page 28 Paper Size Specifications e To resume automatic paper size detection after specifying the paper size manually select Auto Detect on Step 3 Specifying Custom Size Paper Press the Menu key and then select the setting items using the Y or 4 key 1 Select Paper Input gt Press OK 2 Select Paper Size tray name gt Press OK 3 Select Custom Size gt Press OK Paper Settings 4 Press the number keys to enter the horizontal value gt Press OK 5 Press the number keys to enter the vertical value gt Press OK i e For details about the available paper size see page 28 Paper Size Specifications Specifying a Paper Type You can improve printer performance by selecting the optimum paper type for the tray Press the Menu key and then select the setting items using the Y or 4 key 1 Select Paper Input gt Press OK 2 Select Paper Type tray name Press OK 3 Select the type of the paper set in the specified tray Press OK The setting is complete when specifying the following types of paper Thin Paper Middle Thick
4. Displays the basic information of the printer 5 Work area Displays the contents of the item selected in the menu area 25 1 Getting Started 26 2 Loading Paper This chapter describes available trays for each paper size and type and explains how to load paper in paper trays Paper Loading Procedure To achieve the print results you expect it is important to select an appropriate input tray according to the size type and weight of the paper you want to use for printing You also need to specify the paper size and type properly using the control panel or Web Image Monitor Follow the procedure below to load paper 1 Check the paper tray available for the size type and weight of the paper you want to use for printing For details about available paper trays for each paper size and type see page 28 Paper Size Specifications and page 30 Paper Type Specifications 2 Change the paper size and type settings for the tray you selected Use the control panel of the printer or Web Image Monitor to change the paper size and type For details about changing paper settings using the control panel see page 46 Paper Settings 3 Load paper into the tray For details about loading paper see page 35 Loading Paper into Paper Trays or page 38 Loading Paper into the Bypass Tray For details about loading envelopes see page 42 Loading Envelopes 27 28 2 Loading Paper Paper Size Specifications
5. On the printer driver s Paper tab select Print On box and then select the desired size PCL 6 PostScript 3 On the printer driver s Detailed Settings tab click Basic in Menu and then select the desired size in the Print On list Select the correct printer driver and then print the file again Use the same size paper as that selected in the application If you cannot load paper of the correct size use the reduction function to reduce the image and then print For details about the reduction function see the printer driver Help Use the application s or printer driver s settings to specify a higher resolution For details about printer driver s settings see the printer driver Help PostScript 3 Change the dithering settings on the printer driver For details about the dithering settings see the printer driver Help Fine lines are fuzzy with inconsistent thickness or color or do not appear Images appear only partially colored When printing is performed using the USB device server a print job cannot be completed properly Super fine lines have been specified in the application or a color that is too light has been specified for the lines The paper is damp Even if the USB device server has received the data successfully the printer cannot complete the print job properly because the timeout period set on the printer is too short Other Printing Problems
6. Other product names used herein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights to those marks Microsoft product screen shots reprinted with permission from Microsoft Corporation 94 INDEX A Additional troubleshooting 75 B DOP 49 BP o 38 C Cannot print properly in 66 COMMON pone 13 E LELES p A EA 18 Envelopes iii 42 EX 8 9 l dicon 50 Elo rea 11 Internal Options ii 12 J Jammed paper ii 85 L Letterhead paper n 40 Loading ole o ee a a a a renna 35 M MONO 3 NS e CR RIE 52 O OL 7 P Paper loading procedure 27 Paper ble 72 Paper PFECAUTONG scncxscsrnereeviernnonincannesodupnatieninencanias 32 PODEr SCM Amoi 46 Paper ZO ela 28 POISE 1 06 snai 30 Fbi 84 lea I7 USB connection Web Image Monitor When you cannot print 96 MEMO EN EN US M257 8500 2015 ENCGB ENCUS M257 8500
7. PostScript 3 Change the dithering settings on the printer driver For details about the dithering settings see the printer driver Help If the problem continues after you change the dithering settings use the settings of the application in which the image was created to change the color and thickness of the lines Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 32 Paper Precautions Specify a longer period for I O Timeout using the printer s control panel 71 3 Troubleshooting Paper Misfeeds Occur Frequently Paper is not fed from the selected tray Images are printed at a slant Images are printed at a slant Misfeeds occur frequently Misfeeds occur frequently 72 When you are using Windows printer driver settings override those settings using the display panel The tray s side fences might not be locked The paper is feeding in at a slant The number of sheets loaded exceeds the capacity of the printer The paper tray s side fences are set too tightly On the printer driver s Paper tab select the desired input tray in the Input Tray list PCL 6 PostScript 3 On the printer driver s Detailed Settings tab click Paper in Menu and then select the desired input tray in the Input Tray list Check that the side fences are locked For details about how to
8. Up to 100 sheets of plain paper can be loaded Guide to Names and Functions of Components For details about the sizes and types of paper that can be used see page 28 Paper Size Specifications and page 30 Paper Type Specifications 5 Front cover Open the front cover to replace the fusing unit or transfer roller or to remove jammed paper 6 Control panel For details see page 13 Guide to the Names and Functions of the Control Panel 7 Standard Tray Top Cover Under normal operation output is stacked on the top cover which works as the standard output tray Open this cover to replace the toner 8 Front Cover Open Levers Pull these levers toward the front side of the printer to open the front cover 9 Ventilation holes The right side of the printer features two ventilation holes To prevent overheating heat from internal components is released through these vents Malfunctions and failure can result if these ventilation holes are blocked or obstructed The dustproof filter needs to be replaced regularly for proper maintenance Replace the dustproof filter when the following message appears Replcmnt Rqrd Fusing Unit Replace the dustproof filter and the fusing unit together 10 Paper Feed Roller This ensures only one sheet of paper is fed in at a time If multi sheet feeds occur clean the paper feed roller carefully Exterior Rear view T 6 5 8 4 3 2 9 1 10 12 11 DJF001 10 1
9. resume the jobs Offline The printer is offline and cannot print Please wait This message may appear for a few seconds It means the printer is initializing replenishing toner or performing maintenance operations Wait a while Printing The printer is printing Wait a while Printing Suspended Printing is suspended To resume printing press the Suspend Resume key This is the default ready message The printer is ready for use No action is required Resetting Job The printer is resetting the print job Wait a while Setting change The printer is applying the changes made to its settings Wait a while Updating Certificate The printer is updating the Remote certificate Turn the power off and then turn it on again Waiting for print data The printer is waiting for the next data to print Wait a while 52 Alert Messages Displayed on the Control Panel 8 A Remove misfeed in Trays Opn amp cls Frt Cov 8Y B C Open Front Cover and remove the paper 8Y Y1 Remove misfeed in Tray 2 Opn amp cls Frt Cov 8 Y2 Remove misfeed in Tray 3 Opn amp cls Frt Cov 8 Y3 Remove misfeed in Tray 4 Opn amp cls Frt Cov 8 7 Open Frt Cov and remove paper in Dup Feed Add toner Replace Toner Cartridge Toner is almost empty Waste Toner Bottle full Remove paper from the Tray 1 and then reload paper Then open the front cover an
10. The following tables show the paper sizes that can be loaded in each paper tray The Paper size column shows the names of paper sizes and their dimensions in millimeters and inches The D and D icons indicate the paper orientation in relation to the printer body The letters in the tables indicate the following e A The paper size is detected automatically You can also select the paper size using the control panel e B Select the paper size using the control panel e C Select the paper size using the printer driver e You can print on both sides of paper e Not supported Metric sizes Region A A A5D 148 x210 mm Region B B Region A A A6L 105 x 148 mm Region B B cso ezio 8 coon iris 8 vend norom e N sez O ee Paper Size Specifications Imperial sizes Custom Size Specifications You can also load custom size paper by specifying horizontal and vertical sizes The following tables show the custom paper sizes that can be loaded in each tray Metric sizes 70 0 to 216 0 127 0 to 1260 0 102 0 to 216 0 148 0 to 355 6 Bypass tray mm mm mm mm 98 0 to 216 0 148 0 to 355 6 102 0 to 216 0 148 0 to 355 6 Trays 1 4 mm mm mm mm Imperial sizes Bypass tray 2710 650 5 00 to 49 60 4 02 to 8 50 5 83 to 14 00 Trays 1 4 3 86 to 8 50 5 83 to 14 00 4 02 to 8 50 5 83 to 14 00 29 30 2 Loading Paper Paper Type Specifications The following table show the paper types
11. Thick Paper 1 Thick Paper 2 Thick Paper 3 Thick Paper 4 Special Paper 1 Special Paper 2 Special Paper 3 Recycled Paper Preprinted Paper OHP Transparency 4 If you have selected No Display Plain Paper Letterhead Coated Paper Glossy Coated Paper Glossy Thick Coated Paper Matted Coated Paper Matted Thick Waterproof Paper Label Paper or Envelope for the paper type press Escape Select Maintenance Press OK Select General Settings gt Press OK Select the paper thickness setting for the specified paper type Press OK oS a eS Select the tray where the specified type of paper is loaded OK If you selected Letterhead Setting Label Paper Setting or Envelope Setting in Step 8 you can specify the paper thickness for each tray separately For other paper types the specified paper thickness is applied to all trays 9 Select the paper thickness Press OK i e For details about the available paper type see page 30 Paper Type Specifications Configuring Envelope Settings Using the Control Panel When printing on envelopes load envelopes in bypass tray or Tray 1 and then follow the procedure below to specify envelope type and thickness Press the Menu key and then select the setting items using the Y or 4 key A7 2 Loading Paper e Select Paper Input Press OK Select Paper Size tray name Press OK Select the envelope type
12. card slots Remove the cover to install SD cards Guide to Names and Functions of Components Interior Front view BYK006 1 Waste Toner Bottle Collects toner that is wasted during printing If the message which prompts you to replace it appears on the display replace the waste toner bottle For details about the messages that appear on the screen when consumables need to be replaced see Replacing Other Consumables Operating Instructions 2 Inner Cover Open this cover when replacing the drum unit or transfer unit 3 Drum Unit From the left the drum units are installed in the order of yellow Y magenta M cyan C and black K For details about the messages that appear on the screen when consumables need to be replaced see Replacing Other Consumables Operating Instructions 4 Transfer Unit Replace the transfer unit and transfer roller together For details about the messages that appear on the screen when consumables need to be replaced see Replacing Other Consumables Operating Instructions 5 Toner From the left the toner is installed in the order of yellow Y magenta M cyan C and black K For details about the messages that appear on the screen when consumables need to be replaced see Adding Toner Print Cartridge Operating Instructions 6 Fusing Unit Replace the fusing unit and the dustproof filter together 1 1 Getting Started For details about the messages that
13. control panel However the printer must exit this mode to print You can change the amount of time that the printer waits before switching to Fusing Unit Off mode under Fusing Unit Off Mode Timer For details see System Operating Instructions To exit Fusing Unit Off mode do one of the following e Start print jobs e Display the Maintenance screen on the control panel e Operate the control panel when Exit Fusing Unit Off Mode is set to On Operating Control Panel Sleep mode If the printer remains inactive for a specified period after entering Fusing Unit Off mode it enters Sleep mode to further reduce the power consumption The printer also enters Sleep mode when e The printer waits before entering Sleep mode is set in Sleep Mode Timer e Itis the day and time specified in Weekly Timer The printer can print jobs from computers You can change the amount of time that the printer waits before switching to Sleep mode For details about setting Sleep Mode Timer and Weekly Timer see System Operating Instructions To exit Sleep mode do one of the following e Press one of the keys on the control panel e Start print jobs ECO Night Sensor ECO Night Sensor can detect darkness and automatically turn off this product s power If ECO Night Sensor is enabled and detects darkness in a room after the lights are turned off the sensor automatically turns the power off and reduces the power consumption of this prod
14. move paper loaded in the tray more than a few millimeters Moving the loaded paper excessively may cause damage to paper edges on the openings of the tray s lifting plate resulting in sheets being folded or becoming jammed DJF217 36 Loading Paper into Paper Trays 5 Lift the front side of the tray and then slide it into the printer carefully until it stops DJF218 To avoid paper jams make sure the tray is securely inserted e Letterhead paper and envelopes must be loaded in a specific orientation For details see page 40 Loading Orientation Fixed Paper or Two Sided Paper or page 42 Loading Envelopes 37 38 2 Loading Paper Loading Paper into the Bypass Tray For details about trays that can be loaded for each paper size and type see page 28 Paper Size Specifications and page 30 Paper Type Specifications Do not mix different types of paper After loading paper specify the paper size and type using the control panel When printing a document specify the same paper size and type in the printer driver as specified on the printer When loading label paper load it one by one Paper feeding conditions and printing quality may vary depending on the paper thickness and width Be sure to perform test printing using the same paper beforehand Load paper with the print side down and in the short edge feed direction Press the mark in the center of the bypass tray DJF222 DJF223 Load
15. print No privileges to print are assigned to the entered user name or user code or a wrong password was specified for the user name The hard disk became full while printing a Sample Print Locked Print Hold Print or Stored Print file Delete unnecessary files stored in the printer The printer received a stored job file but no hard disk is installed An input buffer overflow occurred When Messages Are Displayed Delete all unnecessary files from the hard disk or decrease the file size sent to the printer Enter the user name or user code with privileges to print or enter the correct password for the user name Reduce the data size of the Sample Print Locked Print Hold Print or Stored Print file When printing with the PostScript 3 printer driver the hard disk capacity for fonts and forms has been exceeded Delete unnecessary forms or fonts registered to the printer Install a hard disk Select Font Priority for Memory Usage in System In I O Buffer under the Host Interface menu set the maximum buffer size to a larger value Reduce the number of files being sent to the printer 39 3 Troubleshooting Insufficient Memory Memory Retrieval Error No response from server Paper Size Error Paper Type Error 60 A memory allocation error occurred A memory allocation error occurred A timeout occurred while the printer was con
16. s host name Alternatively set a static IP address to the DHCP server If the HTTP port is disabled a connection to the printer using the printer s URL cannot be established SSL settings must be enabled on this printer For details contact your network administrator If Firefox is used fonts and colors may be different or tables may not appear properly configured When using a host name under Windows Server 2003 2003 R2 2008 2008 R2 2012 2012 R2 with IPv6 protocol perform host name resolution using an external DNS server The host file cannot be used To use JAWS 7 0 under Web Image Monitor you must be running Windows and Internet Explorer 6 0 or a later version If you are using Internet Explorer 8 0 or higher downloading will be slower than with other browsers To download faster with Internet Explorer 8 0 or higher open the browser s Internet Options menu and register the printer s URL as a trusted site and then disable SmartScreen filter for trusted sites For details about these settings see the Internet Explorer Help files You can access Web Image Monitor more quickly by registering the printer s URL as a bookmark Note that the URL you register must be the URL of the top page which is the page that appears before login If you register the URL of a page that appears after login Web Image Monitor will not open properly from the bookmark If user authentication is activated you must enter your login user nam
17. set the side fences see page 35 Loading Paper into Paper Trays or page 38 Loading Paper into the Bypass Tray Load the paper correctly For details about loading paper see page 35 Loading Paper into Paper Trays or page 38 Loading Paper into the Bypass Tray Load paper only as high as the upper limit markings on the side fences of the paper tray or the markings on the paper guides of the bypass tray Push the side fences lightly and then reset them Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently Sheets are feeding in together resulting in jams The paper is damp The paper is too thick or too thin The paper is wrinkled or has been folded creased Printed paper is being used Sheets are sticking together Sheets are sticking together Other Printing Problems Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 32 Paper Precautions Use recommended paper For details about recommended paper see page 28 Paper Size Specifications and page 30 Paper Type Specifications e Use recommended paper For details about recommended paper see page 28 Paper Size Specifications and page 30 Paper Type Specifications Use paper that has been stored in the recommended temperature and humidity
18. two sided printing one sided output after the first copy may be printed facing a different direction To ensure all paper is output facing the same direction specify different input trays for one sided and two sided printing Note also that two sided printing must be disabled for the tray specified for one sided printing e For details about how to make two sided prints see Printing on Both Sides of a Page Operating Instructions 41 2 Loading Paper Loading Envelopes This section explains various details about and recommendations concerning envelopes Specifications of Envelopes A CAUTION e Some of this machine s internal components get very hot For this reason take care when removing misfed paper Not doing so could result in burns e Do not use window envelopes e Envelopes especially those with glue on their flaps may stick together Fan the envelopes to separate them before loading If the envelopes still stick together load them one by one For the envelope types that can be used with this printer see page 28 Paper Size Specifications and page 30 Paper Type Specifications e Misfeeds might occur depending on the length and shape of the flaps e When loading envelopes with their flaps open specify a custom size You can print with a standard envelope size setting only when printing on envelopes with their flaps closed However be sure to open the flaps when loading envelopes into Tray 1
19. your sales or service representative to obtain a new unit Contact your sales or service representative to obtain a new unit For details see Replacing Other Consumables Operating Instructions For details see Replacing Other Consumables Operating Instructions 55 D 3 Troubleshooting Rplcmnt Requird PCU Black Rplcmnt Requird PCU Color SD Card authenticatn failed Error recurs call service Set the Drum Unit correctly Set the Fusing Unit correctly Set the Intermediate Transfer Unit correctly Set the Toner Cartridge correctly Set Waste Toner Bottle correctly Standard Tray is full Remove the paper Supply order has failed USB has a problem Please call service You need to replace the black drum unit You need to replace the color drum units Authentication from the SD card failed The drum unit may not be installed correctly The fusing unit may have not been installed correctly The transfer unit may not be installed correctly The print cartridge may have not been installed correctly The waste toner bottle may not be installed correctly The standard tray is full The automatic supply order failed The printer has detected a USB board failure For details see Replacing Other Consumables Operating Instructions For details see Replacing Other Consumables Operating Instruction
20. ARN 42 Gpecificalions ENI peli 42 Printing on Envelopes with Windows PCL 6 PostScript 3 44 Printing on Envelopes with Windows PCL SC 44 Printing on Envelopes with MACOS ario pira irrigare 45 Faner MII ora A E N E tees EN T A ENEE EE E E NEE 46 DECITYING A FAper SIZe ssseersseseeereseeecreseerreseserreseereresserreseseeressereerssecreseseereeseerereseereeseeereeseeressseerreseeereesee Specifying a Paper Pinne 47 Configuring Envelope Settings Using the Control Panel ii 47 3 Troubleshooting Whena Panel Tones BEepsarcrnelaaaet 49 When Checking the Indicator Lamps Status Icons and Messages on the Control Panel 50 Cl TA 50 TUSD folie cello rale eli dI When Messages Are DISplaVeo rnrnaiaeoe 52 CIONI EINE 0 CARRERA RR RR RARO REZZA 52 Alert Messages Displayed on the Control Panel c ccccccsssssesessesesessesesesceseseecseseeecseecseseseeseeeeseseeeeaes 53 Alert Messages Printed on Error Logs and Reports 57 When You Canoa no 62 When the Data In Indicator Does Not Light Up or Flash iiiiii 65 Other Printing PFODIGmS rinite lirici 66 When You Cannot FEMME TOSI aa 66 Paper Misfeeds Occur Frequently iii 72 PAG OMAN Trovblesh oliigssesrnessses in S 75 The Printed Image is Different from the Image on the Computer 79 yhenPrinier ls NotFunetionmg Proper 82 When PictBridge Printing Does Not
21. Dithering list For details about the printer driver settings see the printer driver Help Some characters are not printed The printer driver settings are or appear strange Print speed or application relinquishing speed is slow not configured correctly The printer driver settings are not configured correctly Other Printing Problems PELDSE On the printer driver s Print Quality tab select 600 dpi in the Resolution area PCL 6 e On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Quality in the Print Priority list On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Raster in the Vector Raster list PostScript 3 On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Text in the Dithering list For details about the printer driver settings see the printer driver Help PCL On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Speed in the Print Priority list For details about the printer driver settings see the printer driver Help Quit any other applications Ue 3 Troubleshooting Print ends mid job A print instruction was issued from the computer but printing did not start Color originals are printed in black and white PDF files do not pr
22. Getting Started 10 11 12 Ethernet port Use a network interface cable to connect the printer to a network USB port B Use a USB cable to connect the printer to a computer USB port H Port for use by customer engineer Do not use this port Controller Board Slide this out to install options such as the memory unit or printer hard disk Plug cables such as a USB cable and Ethernet cable into their connectors Optional interface board slot Optional interface boards can be inserted Insert an optional wireless LAN interface board IEEE 1284 interface board or USB device server board USB port A Connect external devices such as a digital camera a card authentication device etc Front Cover Open Levers Pull these levers toward the front side of the printer to open the front cover Left Cover Open this cover when replacing the drum unit transfer unit or waste toner bottle Main power switch Use this switch to turn the power on and off For details about how to shut down the printer see page 17 Turning Off the Power Ventilation holes To prevent overheating heat from internal components is released through these ventilation holes Malfunctions and failure can result if these ventilation holes are blocked or obstructed The dustproof filter needs to be replaced regularly for proper maintenance Power connector Connect the power cord to the printer Insert the other end into an electrical outlet Expansion
23. Message Y1 Y2 or Y3 The following messages are displayed according to the tray where the paper is jammed e 8h Y1 Tray 2 e 3A Y2 Tray 3 e 3A Y3 Tray 4 e Forcefully removing misfed paper may cause paper to tear and leave scraps of paper in the printer This might cause a misfeed and damage the printer 89 3 Troubleshooting 1 Pull out the optional paper tray until it stops and then remove the jammed paper DJF233 2 Carefully slide the tray back into the optional paper feed until it stops DJF234 3 Carefully open the printer s front cover by pulling the left and right side levers DJF228 4 Carefully close the front cover e Ifa paper jam occurs in one of the optional paper feed trays pull out all the paper trays above the tray in which the jam occurred and then remove any jammed or partially fed sheets If you cannot pull a tray fully out jammed sheets are the most likely cause To pull a stuck tray fully out use moderate force 90 Removing Jammed Paper e When closing the front cover push the upper side of the cover firmly After closing the cover check that the error has cleared Paper Misfeed Message Z The paper misfeed message Z appears when a paper misfeed occurs inside the duplex unit 1 Carefully open the printer s front cover by pulling the left and right side levers DJF228 2 Tilt the duplex unit backward by carefully raising its front e
24. SP C440Dn User Guide Getingstated Loading Paper Troubleshooting For safe and correct use be sure to read the Safety Information in Read This First before using the machine TABLE OF CONTENTS Manuals for This Machine 3 1 Getting Started BVO RS Vou aii aerie E S E A 5 How to Read the Manuals ii 3 MedeFopeciicniomalion alta 6 Lo OPIO eai E T 7 Guide to Names and Functions of Components 8 Cade og CONDEI eani a ea Ee ee Te ee 8 Guide to the Names and Functions of the Control Panel ccccccccssssssssesssseseseseeecscseseeseseseseseeseseeessesesees 13 Guide to the Names and Functions of the Control Panel Screen n fe Tuning OfhePoti nia 17 Turing On the Power 17 Taming O he POWEl airrareia iero eat 17 SVELARE AR IE 18 Displaying the Printer Configuration Screens Using the Control Panel i 21 Configuring Printer Settings from the Menu key iii 21 Using Vo IS Montblanc 22 Displaying Me lop pagi reenn ragai E EA E E ETA 23 2 Loading Paper Paper Loading Procedure iaia 27 Paper Size Pediconi 28 Paper lype Cit COOMA S so cscs cae casera es eins ee E nia E Ea E EASON EA EE aa ni 30 Bel Siz gia COON ea S E eleanor 32 lodding Paperinio PaperTrays acilia 35 ogdiagiPaperinio ine Byptiroaeaatennte 38 Loading Orientation Fixed Paper or Two Sided Paper 40 Loading EMV CIO LE
25. Settings Using the Control Panel e Envelopes must be loaded in a specific orientation For details see page 42 Loading Envelopes Printing on Envelopes with Windows PCL 5c 1 After creating a document open the Printing Preferences dialog box in the document s native application 2 Click the Paper tab and then configure the following settings e Input Tray Select the paper tray where the envelopes are loaded e Document Size Select the envelope size e Type Select Envelope Change any other print settings as necessary For details see the printer driver s Help 44 Loading Envelopes 3 Click OK 4 Start printing from the application s Print dialog box e Configure the paper settings appropriately using both the printer driver and the control panel For details about settings using the control panel see page 47 Configuring Envelope Settings Using the Control Panel e Envelopes must be loaded in a specific orientation For details see page 42 Loading Envelopes Printing on Envelopes with Mac OS X 1 After creating a document open the printing preferences screen in the document s native application 2 Configure the following settings e Two Sided Select Off e Paper Size Select the envelope size e Orientation Select the orientation of the envelope Select Paper Feed in the pop up menu Select the paper tray where the envelopes are loaded Sele
26. The error message indicates where the misfeed Occurs Check the location and remove the paper ACAUTION e Some ofthis machine s internal components get very hot For this reason take care when removing misfed paper Not doing so could result in burns e When removing jammed paper make sure not to trap or injure your fingers e Some of this machine s components get damaged on contact Do not touch the sensors connectors LEDs or other fragile parts that are shown in this manual when removing jammed paper Otherwise a malfunction might occur Location of Connectors DJF126 DJF128 DJF129 85 3 Troubleshooting DJF133 DJF134 e To prevent misfeeds do not leave any torn scraps of paper inside the printer e Contact your service representative if misfeeds occur frequently e If the error message remains displayed even after you remove misfed paper open and close the front cover Paper Misfeed Message A The paper misfeed message A appears when a paper misfeed occurs in the standard paper feed tray 1 Pull out the paper tray and then carefully remove any misfed paper DJF227 2 Push in the paper tray Make sure the tray is securely inserted to avoid paper jams 86 Removing Jammed Paper 3 Carefully open the printer s front cover by pulling the left and right side levers DJF228 4 Carefully close the front cover e When closing the front cover push the upper si
27. Work 84 kemovng Jante Popper 85 Paper Misfeed Message A 86 Paper Misfeed Message B C 87 Paper Misfeed Message Y1 Y2 or V8 secs cecpecscsncsscnsestcssseapscdeasaietmtotostieeqatanentaeacanislenadceonndectentaceuests 89 Paper Misfeed Message Z cccrvcses cxccscezsnecsensvaceesacrieataaenteecundeeesdenendtaadededeciatinentenactiapensicasets Mseuaceeeseaeextsars 91 Tadema k upsir EE EE TE EEEE ES 93 Manuals for This Machine Read this manual carefully before using this machine Refer to the manuals that are relevant to what you want to do with the machine e The method for viewing the manual depends on the manual e Adobe Acrobat Reader Adobe Reader must be installed in order to view the manuals as PDF files e A Web browser must be installed in order to view the HTML manuals User Guide Summaries are provided below for the operating instructions regarding the basic usage of this machine frequently used functions and troubleshooting when an error message appears Read This First Before using the machine be sure to read the Safety Information section of this manual It describes the regulations and environmental conformance Quick Installation Guide Describes procedures from unpacking the machine to connecting it to a computer Operating Instructions Provides detailed information about the operation of the machine in HTML format The following are the main topics of the m
28. about RAM Disk see System Operating Instructions When printing a PDF using a password set the password of the PDF file using the Change PDF Password menu in PDF Menu or Web Image Monitor For details about Change PDF Password see PDF Menu Operating Instructions For details about Web Image Monitor see Web Image Monitor Help e PDF files not allowed to be printed by the PDF file security setting cannot be printed e Highly compressed PDFs cannot be printed using PDF Direct Print Open the relevant application and print the PDF file using the printer driver Set the file format to standard PDF As a result of printing using PDF Before printing embed the font in the PDF file to be printed Direct Printing characters are missing or misshapen The paper size appears on the When PDF Direct Print is used printout requires paper set within the control panel and printing is not PDF file When a message indicating a paper size appears either performed with PDF Direct Print place the indicated size in the paper tray or perform Form Feed Also if Sub Paper Size in the System menu is set to Auto printing is performed assuming Letter size and A4 size to be the same size For example when a PDF file set to A4 size paper is printed using PDF Direct Print and Letter size paper is loaded in the paper tray or vice versa the file will be printed out The printer takes a long time to The printer accesses t
29. anual e Getting Started e Setting Up the Printer e Loading Paper e Printing e Configuring and Managing the Printer e Troubleshooting e Maintenance and Specifications VM Card Extended Feature Settings Explains how to set up the extended features settings using the control panel or Web Image Monitor Security Guide This manual is for administrators of the machine It explains security functions that you can use to prevent unauthorized use of the machine data tampering or information leakage For enhanced security we recommend that you first e Install the Device Certificate e Enable SSL Secure Sockets Layer Encryption e Change the user name and password of the administrator using Web Image Monitor For details see Before Using This Printer Security Guide Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication Driver Installation Guide Explains how to install and configure the drivers Other Manuals e Appendix e DHCP Option 204 1 Getting Started This section describes the symbols used in the manuals supplied with the printer available options and names and functions of components Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols Ly Important Indicates points to pay attention to when using the machine and explanations of likely causes of paper misfeeds damage to o
30. appear on the screen when consumables need to be replaced see Replacing Other Consumables Operating Instructions 7 Transfer Roller od Replace the transfer roller and the transfer unit together For details about the messages that appear on the screen when consumables need to be replaced see Replacing Other Consumables Operating Instructions Guide to functions of the printer s internal options DJF002 1 Optional interface units e Wireless LAN board Allows you to communicate over a wireless LAN e IEEE 1284 interface board Allows you to connect to an IEEE 1284 cable e USB device server Allows you to add an Ethernet port to the printer and use two IP addresses at the same time To attach this option see Installing the Interface Units Operating Instructions 2 SD memory card options e Camera direct print card Allows you to directly print images taken with a PictBridge compatible digital camera e VM card With this card you can install embedded software applications e XPS card Allows you to print XPS files 12 Guide to Names and Functions of Components To attach this option see Installing SD Card Options Operating Instructions 3 Hard disk Allows you to store documents to be printed To attach this option see Installing the hard disk Operating Instructions e If you want to use two or more SD cards that can be inserted in the same slot contact your sales or service representative Cauti
31. are active wireless reduce the communication LAN devices nearby move speed the printer or disable those If the printer is using a wireless devices LAN radio waves may be Turn off other printers or interfering with the wireless instruments that use the same communication This may occur frequency range and then try if there is a microwave oven printing again If printing is cordless telephone industrial successful move the devices to printer scientific instrument or a location where they do not medical instrument using the interfere with the printer same frequency range near the device The Printed Image is Different from the Image on the Computer The printed image is different When you use some functions such as enlargement or reduction from the image on the the layout of the image might be different from that displayed on computer s display the computer display Images are cut off or excess If you are using paper smaller than the paper size selected in the pages are printed application use the same size paper with that selected in the application If you cannot load paper of the correct size use the reduction function to reduce the image and then print For details see the printer driver s Help 7 3 Troubleshooting PDF Direct Print is not executed You must install an optional hard disk or set the value of RAM PDF file is not printed Disk in the System Menu to 2 MB or higher For details
32. ave not been configured when printing on thick paper in the bypass tray The paper is damp The printer is not on a level surface PCL 5c On the printer driver s Paper tab select Bypass Tray in the Input Tray list Then in the Type list select a proper paper type PCL 6 PostScript 3 On the printer driver s Detailed Settings tab click Paper in Menu and then select Bypass Tray in the Input Tray list Then in the Paper Type list select a proper paper type Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 32 Paper Precautions The printer must be placed on a stable and level surface Check the printer environment and select an appropriate location For details about the printer s environment see Install Location Operating Instructions Printed images contain blots or are patchy The printed image is faded over the entire page The printed image is faded over the entire page The printed image is faded over the entire page Images smudge when rubbed Toner is not fixed The paper is creased curled or has blemishes The paper is damp The paper is unsuitable Printing on coarse or treated paper might result in faint print image If On is selected in the Toner Saving list in the printer driver settings the entire page will be faded when pri
33. commended paper For details about recommended paper see page 28 Paper Size Specifications and page 30 Paper Type Specifications Change the setting to enable duplex printing for the paper tray e Do not install the printer in areas that are susceptible to low temperature Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 32 Paper Precautions White stripes appear on the OHP Fragments of paper are stuck to the OHP Additional Troubleshooting It takes a long time to complete a print job Images are printed in the wrong orientation Optional components connected to the printer are not recognized Photographs and other data intensive pages take a long time for the printer to process so simply wait when printing such data The feed orientation you selected and the feed orientation selected in the printer driver s option setup might not be the same Bidirectional communication is not working Other Printing Problems Use a dry cloth to wipe any paper fragments off the back of the OHP If the Data In indicator is flashing data has been received by the printer Wait for a moment Changing the following settings with the printer driver may help speed up printing e Select Speed in Print Priority list Select a lower resolution For details about how to change the set
34. conditions For details about the proper way to store paper see page 32 Paper Precautions Do not load sheets that have already been copied or printed by another printer Fan the sheets thoroughly before loading them Alternatively feed the sheets into the printer one at a time Fan the sheets thoroughly before loading them Alternatively feed the sheets into the printer one at a time fo 74 3 Troubleshooting Printed paper becomes creased Printed paper becomes creased Edges of sheets are creased Edges of sheets are creased Duplex printing is malfunctioning The image on the back side of duplex printing has mottled blank patches or is smudged The paper is damp The paper is too thin The paper is damp You are using non recommended paper You have selected a paper tray that is not set for duplex print Missing patches and smudges are caused by moisture leaking from the paper Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 32 Paper Precautions Use recommended paper For details about recommended paper see page 28 Paper Size Specifications and page 30 Paper Type Specifications Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 32 Paper Precautions Use re
35. correctly The paper is loaded reverse side up Printing on non print surfaces reduces print quality and can damage the printer s internal components Use of non recommended toner can result in a loss of print quality and other problems If the printer driver is configured to use the graphics command the graphics command from the printer is used to print A non Windows operating system is being used PCL On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Raster in the Vector Raster list Check that the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel For details about paper type settings see page 46 Paper Settings Before printing on special paper check its surface carefully For details about special paper see page 32 Paper Precautions Use genuine manufacturer toner Contact your service representative If you want to print accurately set the printer driver to print without using the graphics command For details about settings for printer driver see the printer driver Help Check that the application supports the printer driver Print result differs from the display Print result differs from the display Characters differ from the display Image position differs from the display The printer is not selected for printing Data transmission failed or was canc
36. ct Printer Features in the pop up menu 3 A 5 6 Select Paper for Feature Sets and then select Envelope for Paper Type 7 Change any other print settings as necessary 8 Start printing from the application s printing preferences screen e Configure the paper settings appropriately using both the printer driver and the control panel For details about settings using the control panel see page 47 Configuring Envelope Settings Using the Control Panel e Envelopes must be loaded in a specific orientation For details see page 42 Loading Envelopes 45 46 2 Loading Paper Paper Settings This section explains how to specify paper size and type using the control panel e When Tray Setting Priority is set to Machine Setting s the paper settings configured using the printer s control panel have priority over the settings specified in the printer driver or commands For details see Machine Modes Operating Instructions Specifying a Paper Size When loading paper whose size cannot be selected automatically or in the bypass tray specify the paper size using the control panel For details about the paper sizes that can be detected automatically see page 28 Paper Size Specifications e To use custom size paper be sure to specify the paper size using the control panel and the printer driver e The printer cannot print on custom size paper if the application does not support custom size paper
37. d then close it again so the error message disappears Open the front cover and remove any jammed paper from the internal paper feed path Open Tray 2 and remove the jammed paper To reset the error open the front cover and then close it Open Tray 3 and remove the jammed paper To reset the error open the front cover and then close it Open Tray 4 and remove the jammed paper To reset the error open the front cover and then close it Open the front cover and remove any jammed paper from the internal paper feed path The toner has run out Replace the print cartridge The print cartridge is almost empty The waste toner bottle is full Replace the waste toner bottle When Messages Are Displayed For details see page 85 Removing Jammed Paper For details see page 85 Removing Jammed Paper For details see page 85 Removing Jammed Paper For details see page 85 Removing Jammed Paper For details see page 85 Removing Jammed Paper For details see page 85 Removing Jammed Paper For details see Adding Toner Print Cartridge Operating Instructions For details see Adding Toner Print Cartridge Operating Instructions For details see Replacing Other Consumables Operating Instructions 53 3 Troubleshooting Remote Cert update failed Cannot connect gt Comm Serv Check proxy user password Change Tray name to the following
38. de of the cover firmly After closing the cover check that the error has cleared Paper Misfeed Message B C The paper misfeed message T B C appears when a paper misfeed occurs in the internal paper feed path e Forcefully removing misfed paper may cause paper to tear and leave scraps of paper in the printer e Remove the paper from the bypass tray before opening the front cover e Ifa misfeed occurs when using the bypass tray open the front cover and then remove the misfed paper e The inside of this printer becomes very hot Before removing paper around the fusing unit wait until the temperature of the covers inside the fusing unit and paper transfer unit cools down 1 Carefully open the printer s front cover by pulling the left and right side levers DJF228 87 3 Troubleshooting 2 Remove misfed paper slowly BYK085 DJF229 If you cannot find the misfed paper look inside the printer 3 If a misfeed occurs in the output area of the fusing unit open the output cover by pulling back the levers marked C left and right on the fusing unit s upper side DJF230 88 Removing Jammed Paper 4 Remove misfed paper slowly DJF231 5 Close the output cover of the fusing unit DJF232 6 Carefully close the front cover e When closing the front cover push the upper side of the cover firmly After closing the cover check that the error has cleared Paper Misfeed
39. e and password to use Web Image Monitor For Details see Logging In Using Web Image Monitor Operating Instructions When you configure settings using Web Image Monitor do not log in from the control panel The settings you have configured using Web Image Monitor may become invalid Displaying the top page There are two modes available with Web Image Monitor guest mode and administrator mode Displayed items may differ depending on the printer type Guest mode This mode requires no login to enter In the guest mode the printer status settings and print job status can be viewed but the printer settings cannot be changed 23 1 Getting Started Administrator mode This mode requires an administrator login to enter In the administrator mode you can configure various printer settings kr e When entering an IPv4 address do not begin segments with zeros For example If the address is 192 168 001 010 you must enter it as 192 168 1 10 1 Start your Web browser 2 Enter http printer s IP address or host name in your Web browser s address bar The top page of Web Image Monitor appears If the printer s host name has been registered on the DNS or WINS server you can enter it When setting SSL a protocol for encrypted communication under the environment in which server authentication is issued enter https printer s IP address or host name 3 To log in to Web Image Monitor in the adm
40. e the resolution setting see the printer driver Help Receiving data failed Data reception was aborted Resend the data Sending data failed The printer received a command Check that the computer is to stop a transmission from the working correctly printer driver User auth already exists The same account name is Contact your user administrator already used in the newly selected domain or server in an environment using LDAP Authentication 61 62 3 Troubleshooting When You Cannot Print Printing does not start The power is off Printing does not start The cause is displayed on the screen of the control panel Printing does not start The interface cable is not connected correctly Printing does not start The correct interface cable is not being used Printing does not start The interface cable was connected after the printer was switched on For details about how to turn on the main power switch see page 17 Turning On Off the Power Check the error message or warning status on the display panel and then take the required action For details about solutions see page 52 When Messages Are Displayed For details about how to connect interface cables correctly see Connecting the Printer Operating Instructions The type of interface cable to use depends on the computer Be sure to use the correct one If the cable is damaged or worn replace it For details about inte
41. ed or a paper feed problem may occur 34 Loading Paper into Paper Trays Loading Paper into Paper Trays In the following example procedure paper is loaded into Tray 1 A CAUTION e When loading paper take care not to trap or injure your fingers e For details about trays that can be loaded for each paper size and type see page 28 Paper Size Specifications and page 30 Paper Type Specifications e If paper jams occur frequently flip the paper stack in the tray e Do not mix different types of paper in the same paper tray e After loading paper of the size that cannot be detected automatically specify the paper size and type using the control panel When printing a document specify the same paper size and type in the printer driver as specified on the printer e Do not move the side paper guides and end paper guide forcefully Doing so may damage the tray e When loading label paper load it one by one 1 Pull the tray carefully until it stops lift the front side of the tray and then pull it out of the printer DJF214 Place the tray on a flat surface 39 2 Loading Paper 2 Squeeze the clip on the side paper guide and end guide and then adjust the guides to the paper size being loaded 3 Load the new paper stack print side up Make sure paper is not stacked higher than the upper limit upper line marked inside the tray DJF216 4 Adjust the paper guides to close any gaps Do not
42. ed due to your operational errors or malfunctions of the machine In no event will the manufacturer be responsible for any documents created by you using this machine or any results from the data executed by you Notes The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products For good output quality the manufacturer recommends that you use genuine toner from the manufacturer Some illustrations in this manual might be slightly different from the machine About IP addresses In this manual IP address covers both IPv4 and IPv6 environments Read the instructions that are relevant to the environment you are using Model Specific Information This section explains how to identify the region to which your printer belongs There is a label on the rear of the printer located in the position shown below The label contains details that identify the region to which your printer belongs Read the label DJF125 Before You Start The following information is region specific Read the information under the symbol that corresponds to the region of your printer Region A mainly Europe and Asia If the label contains the following your printer is a Region A model e CODE XXXX 27 e 220 240V Region B mainly North America If the label contains the following your printer is a R
43. egion B model e CODEXXXX 17 e 120 127 V e Dimensions in this manual are given in two measurement units metric and imperial If your printer is a Region A model refer to the metric units If your printer is a Region B model refer to the imperial units List of Options This section provides a list of options for this printer and the names commonly used in this manual Paper Feed Unit PB1020 550 sheet paper feed unit Hard Disk Drive Option Type P7 Hard disk IEEE802 11 Interface Unit Type O Wireless LAN interface board IEEE 1284 Interface Board Type A IEEE 1284 interface board USB Device Server Option Type M12 USB device server XPS Direct Print Option Type P7 XPS card Camera Direct Print Card Type P7 Camera direct print card VM CARD Type P7 VM card 1 Getting Started Guide to Names and Functions of Components Guide to Components A CAUTION e Do not obstruct the machine s vents Doing so risks fire caused by overheated internal components Exterior Front view BYK004 1 Tray 1 Up to 550 sheets of plain paper can be loaded For details about the sizes and types of paper that can be used see page 28 Paper Size Specifications and page 30 Paper Type Specifications 2 Remaining paper indicator Indicates the approximate amount of paper remaining in the tray 3 Extender for the bypass tray Pull this extender out when loading A54 or larger size paper in the bypass tray 4 Bypass tray
44. eled during printing The loaded paper is unsuitable The page layout settings are not configured correctly Other Printing Problems Use the printer driver of the printer and check that the printer is the specified printer For details about how to open the printer driver settings screen see Displaying the Printing Preferences dialog box from the Start menu Operating Instructions Check whether there is failed or canceled data remaining For details about how to identify the cause of the error see Checking Error Logs Operating Instructions Printing on recommended paper produces better resolution For details about recommended paper see page 28 Paper Size Specifications and page 30 Paper Type Specifications Check the page layout settings configured using the application For details about page layout settings see the application s Help 69 3 Troubleshooting Image position differs from the display Lines of garbled or unwanted alphanumeric characters appear Images are cut off or excess is printed Photo images are grainy A solid line is printed as a dashed line or appears blurred The page layout settings are not configured correctly An incorrect printer language might have been selected You may be using paper smaller than the size selected in the application Some applications print at a lower resolution Dither patterns do not match PELOG
45. emium Microsoft Windows 7 Professional Microsoft Windows 7 Ultimate Microsoft Windows 7 Enterprise e The product names of Windows 8 are as follows Microsoft Windows 8 Microsoft Windows 8 Pro Microsoft Windows 8 Enterprise e The product names of Windows 8 1 are as follows Microsoft Windows 8 1 Microsoft Windows 8 1 Pro Microsoft Windows 8 1 Enterprise 93 3 Troubleshooting e The product names of Windows Server 2003 are as follows Microsoft Windows Server 2003 Standard Edition Microsoft Windows Server 2003 Enterprise Edition e The product names of Windows Server 2003 R2 are as follows Microsoft Windows Server 2003 R2 Standard Edition Microsoft Windows Server 2003 R2 Enterprise Edition e The product names of Windows Server 2008 are as follows Microsoft Windows Server 2008 Standard Microsoft Windows Server 2008 Enterprise e The product names of Windows Server 2008 R2 are as follows Microsoft Windows Server 2008 R2 Standard Microsoft Windows Server 2008 R2 Enterprise e The product names of Windows Server 2012 are as follows Microsoft Windows Server 2012 Foundation Microsoft Windows Server 2012 Essentials Microsoft Windows Server 2012 Standard e The product names of Windows Server 2012 R2 are as follows Microsoft Windows Server 2012 R2 Foundation Microsoft Windows Server 2012 R2 Essentials Microsoft Windows Server 2012 R2 Standard
46. ess is complete If the shutdown process is not complete within the period of time displayed on the screen contact your service representative Saving Energy This printer has the following energy saving functions Low Power mode If the printer is not used for a certain period of time it enters Low Power mode In Low Power mode the printer consumes less electricity than in the standby mode by turning off the display and lowering the temperature of the fusing unit heater If the printer receives a job it increases the temperature of the fusing unit and perform printing but the display remains off You can configure the period of time the printer waits before it enters Low Power mode in Low Power Mode Timer For details see System Operating Instructions To exit Low Power mode do one of the following e Start print jobs e Press any key on the control panel e Open any cover e Open any paper tray The printer also exits Low Power mode when the ECO Night Sensor detects an increase in the ambient light level Fusing Unit Off mode If you do not use the printer for a certain period after an operation the display will turn off and the printer goes into Fusing Unit Off mode The printer uses less electricity in Fusing Unit Off mode Turning On Off the Power When the printer is in Fusing Unit Off mode the display is on but the fusing unit heater is off to save energy In this mode you can change the printer settings on the
47. ettings Operating Instructions 4 Switch Functions key Press this key to switch between the operation screen of the printer function and the function screens of the extended features currently in use 5 Menu key Press this key to configure and check the current printer settings Press to change the default settings to meet your requirements See Function Details of the Printer Configuration Items Operating Instructions 6 Selection keys Correspond to the function items at the bottom line on the display Example When this manual instructs you to press Option press the selection key on the left below the initial screen 7 Power indicator Lights up when the printer is ready to receive data from a computer Flashes when the printer is warming up or receiving data It is unlit when the power is off or when the printer is in energy saver mode 14 10 11 12 13 14 Guide to Names and Functions of Components Escape key Press this key to cancel an operation or return to the previous display Scroll keys Press these keys to move the cursor in each direction When the 4 Y lt 4 gt keys appear in this manual press the applicable key for the direction that you want to move the cursor Alert indicator Lights up or flashes when a printer error occurs Steady red printing is not possible or is possible but print quality cannot be ensured Flashing yellow the printer will soon requi
48. from a client computer e Displaying printer status or settings e Checking the print job status or history e Interrupting currently printing jobs e Resetting the printer e Managing the Address Book Configuring printer settings Configuring network protocol settings e Configuring security settings Configuring the printer To perform the operations from Web Image Monitor TCP IP is required After the printer is configured to use TCP IP operations from Web Image Monitor become available Recommended Web browser e Windows Internet Explorer 6 0 or higher Firefox 10 and 15 or higher Google Chrome 19 or higher e Mac OS Safari 3 0 or higher Firefox 10 and 15 or higher Google Chrome 19 or higher Web Image Monitor supports screen reader software We recommend JAWS 7 0 or a later version Display and operation problems may occur if you do not enable JavaScript and cookies or if you are using a non recommended Web browser 22 Using Web Image Monitor If you are using a proxy server change the Web browser settings Contact your administrator for information about the settings We recommend using Web Image Monitor in the same network If the printer is firewall protected it cannot be accessed from computers outside the firewall If the printer under DHCP is used the IP address may be changed automatically by the DHCP server settings Enable DDNS setting on the printer and then connect using the printer
49. he USB interface when it receives a print job start printing from the USB device server s network In this case it takes longer than usual to start a print job received from the printer s network If it takes too long to start printing specify a shorter period for I O Timeout using the printer s control panel 80 The color of the printout is different from the color on the computer s display The color of the printout is different from the color specified The color changes significantly when adjusted with the printer driver Color documents are printed in black and white Solid areas lines or text are shiny or glossy when created as a mixture of cyan magenta yellow Black gradation is not natural Other Printing Problems The colors created using color toner are different from the ones displayed on the display If you select On for Economy Color on the Print Quality menu in the printer driver s dialog box the color gradation may appear differently For details see the printer driver s Help Turn the printer off and then turn it on again If the colors are different from what you expect perform Color Registration For details see Adjusting the Color Registration Operating Instructions If a specific color is missing turn the printer off wait a few moments and then turn it on again If this does not resolve the problem contact your sales or service representative D
50. hen PictBridge Printing Does Not Work PictBridge is not available When two or more digital cameras are connected the second and subsequent cameras are not recognized Printing is disabled Printing is disabled Printing is disabled There is a problem with the USB connection or the PictBridge settings You have connected multiple digital cameras The number of originals exceeds the maximum number of pages that can be printed at a time There is no paper of the specified size remaining The paper size setting for this tray cannot be printed on the printer Use the following procedure to check the connection and settings 1 Disconnect and then reconnect the USB cable Check that the PictBridge settings are enabled Disconnect the USB cable and then turn off the printer Turn the printer back on When the printer has fully booted up reconnect the USB cable Connect only one digital camera Do not connect multiple cameras The maximum specifiable print quantity at a time is 999 Respecify the quantity to 999 or less and then retry printing There is no paper of the specified size remaining If you have to use paper that is not of the specified size perform Form Feed To cancel printing perform Job Cancel Select the paper size setting that can be printed on the printer Removing Jammed Paper Removing Jammed Paper An error message appears if a paper misfeed occurs
51. ing Paper into the Bypass Tray 2 If you load A5 or larger size paper pull out the bypass tray extension DJF224 3 Slide the side guides outward and then load paper print side down until it stops DJF225 4 Adjust the side guides to fit the paper width DJF226 e Letterhead paper and envelopes must be loaded in a specific orientation For details see page 40 Loading Orientation Fixed Paper or Two Sided Paper or page 42 Loading Envelopes 3 2 Loading Paper Loading Orientation Fixed Paper or Two Sided Paper Orientation fixed top to bottom or two sided paper for example letterhead paper or copied paper might not print correctly depending on how the paper is placed Settings using the control panel Set Letterhead Setting in Machine Modes under Print Settings to Auto Detect or On Always and then place the paper as shown in the table below For details about Letterhead Setting see Machine Modes Operating Instructions Paper orientation The meanings of the icons are as follows Place or load paper printed side face up Place or load paper printed side face down Two sided To print on letterhead paper when Letterhead Setting is set to Auto Detect you must specify Letterhead for the paper type in the printer driver s settings 40 Loading Orientation Fixed Paper or Two Sided Paper e Ifa print job is changed partway through printing from one sided to
52. inistrator mode click Login on the top page The window for entering the login user name and password appears 4 Enter your login user name and password and then click Login For details about the login user name and password contact your administrator Depending on the configuration of your Web browser the login user name and password might be saved If you do not want to save them configure your Web browser s settings so that this information is not saved Web Image Monitor 2 2 2 E Administrator Home English Switch Refresh Q 3 i Status Information nd im B ent cal mi amp Device Management gt i 1 E Print Job Stored File AA Convenient Links a 4 A LI ade Alert Status m Alert system Status 5 Messages Oitem s ner LJ Status input Tr ut of Paper tput J Status heck Details DFJ135 1 Menu area Displays the content of a selected menu item 2 Header area Displays the dialog box for switching to the user mode and administrator mode and the menu for each mode Also displays the link to Help and dialog box for keyword search 24 Using Web Image Monitor 3 Refresh Help Refresh Click at the upper right in the work area to update the printer information Click the Web browser s Refresh button to refresh the entire browser screen Help Use Help to view or download Help file contents 4 Basic Information area
53. int out cannot perform PDF direct print PDF files do not print out cannot perform PDF direct print PDF direct print produces strange or malformed characters Resetting job appears and printing is suspended Printing via wireless LAN is slow An error might have occurred User Authentication may have been set No color print settings are configured on the printer driver PDF files are password protected PDF files cannot be printed if they are print disabled in PDF file security setting Fonts were not embedded Memory is insufficient The number of jobs exceeds the capacity of the printer Check the printer s display panel to see if an error has occurred For details about User Authentication see Security Guide Change the Color Black and White setting on the printer driver For details about how to change the Color Black and White setting see the printer driver Help To print password protected PDF files enter the password in PDF Menul Change the PDF file security setting Embed fonts in the PDF file you want to print and then print In System select Memory Usage to Font Priority Reduce the number of jobs Other Printing Problems Printing via wireless LAN is e A communication error Move the printer farther slow might have occurred away from the wireless LAN device Interference from other wireless LAN devices can If there
54. lay panel For details about SSID Setting see Connecting to the Wireless LAN Interface Operating Instructions 63 64 3 Troubleshooting Printing does not start Printing does not start Printing does not start List Test Print is disabled Printing does not start when using the extended wireless LAN in Ad hoc Mode If the printer is using wireless LAN the receiver s MAC address may be preventing communication with the access point The Login User Name Login Password or Driver Encryption Key is incorrect Advanced encryption has been set using the Extended Security function A mechanical error might have occurred The correct Communication Mode is not set If printing does not start contact your service representative Check the access point settings when using the infrastructure mode Depending on the access point client access may be filtered by MAC address Also check that there are no transmission problems between the access point and wired clients and between the access point and wireless clients Check the Login User Name Login Password and Driver Encryption Key Check the settings of the Extended Security function For details about Extended Security function settings see Security Guide Contact your service representative e Turn the main power switch off and then back on again For details about how to turn on off the main power switch see
55. mount of toner set Display Supply Info to Off in General Settings under Maintenance 16 Turning On Off the Power Turning On Off the Power This section explains how to turn on off the printer Turing On the Power 1 Make sure the power cord is firmly plugged into the wall outlet 2 Push the main power switch DJF005 The power indicator turns on i e After you switch the main power on a screen may appear to indicate that the printer is initializing Do not switch the power off during this process Initialization takes about three minutes Turning Off the Power A CAUTION e When disconnecting the power cord from the wall outlet always pull the plug not the cord Pulling the cord can damage the power cord Use of damaged power cords could result in fire or electric shock e Do not press and hold the main power switch when turning off the printer Doing so shuts down the printer forcefully and may damage the hard disk and the SDRAM module causing a malfunction of the printer e Before unplugging the power cord plug turn off the power switch and make sure the power switch indicator turns off Not doing so may result in damage to the hard disk or memory leading to a malfunction 7 1 Getting Started e Do not turn off the power while the printer is in operation 1 Push the main power switch DJF005 The main power is turned off automatically when the shutdown proc
56. nd DJF235 DJF236 4 Carefully close the front cover 91 3 Troubleshooting e When closing the front cover push the upper side of the cover firmly After closing the cover check that the error has cleared 92 Trademarks Trademarks Adobe Acrobat PostScript PostScript 3 and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Firefox is a registered trademark of the Mozilla Foundation Java is a registered trademark of Oracle and or its affiliates Microsoft Windows Windows Server Windows Vista and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries OpenLDAP is a registered trademark of the OpenLDAP Foundation PCL is a registered trademark of Hewlett Packard Company PictBridge is a trademark The proper name of Internet Explorer 6 is Microsoft Internet Explorer 6 The proper name of Internet Explorer 8 is Windows Internet Explorer 8 The proper names of the Windows operating systems are as follows e The product names of Windows Vista are as follows Microsoft Windows Vista Ultimate Microsoft Windows Vista Business Microsoft Windows Vista Home Premium Microsoft Windows Vista Home Basic Microsoft Windows Vista Enterprise e The product names of Windows 7 are as follows Microsoft Windows 7 Home Pr
57. ndows operating system the printer selected tray driver settings override those set using the control panel Set the input tray you want using the printer driver For details see the printer driver s Help Prints do not stack properly Paper is damp Use paper that has been stored properly See page 32 Paper Precautions If printed sheets come out curled use the standard tray extension See page 8 Guide to Components It takes too long to turn on the If the printer is turned off while accessing the hard disk for printer example during file deletion the printer will require more time to power up the next time it is turned on To avoid this time delay do not turn the printer off while it is in operation It takes too long to resume e The data is so large or complex that it takes time to process it printing If Data In indicator is flashing the data is being processed Wait until it resumes The printer was in the Energy Saver mode or the Sleep mode To recover from these modes the printer must warm up and this takes time until printing starts For details see page 18 Saving Energy 82 It takes too long to complete the print job Attached options are not detected in the printer properties When printing combined prints or bound prints An empty tray is selected by Auto Tray Select and the document is not printed due to out of paper error Other Printing Problems Photographs and other data inte
58. necting to the server for LDAP Authentication or Windows Authentication Printing was canceled because the specified paper size cannot be fed from the tray The printer does not recognize the paper type specified using the printer driver PCL Select a lower resolution on the printer driver For details about how to change the resolution setting see the printer driver Help On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Raster in the Vector Raster list In some cases it will take a long time to complete a print job PCL 5c PostScript 3 Select a lower resolution on the printer driver For details about how to change the resolution setting see the printer driver Help Turn off the printer and then turn it on again If the message appears again contact your service representative Check the status of the server Check the available paper size Check that the printer is connected to the network correctly and bidirectional communication is enabled If the problem persists check the user paper type settings of the printer When Messages Are Displayed Password mismatch A wrong password was entered Check the password when an encrypted PDF file was printed PDF File Error Check that the PDF file is valid Print overrun Printing images was aborted Select a lower resolution on the printer driver For details about how to chang
59. nesses Print one or two envelopes to check the print quality e When printing onto envelopes the print speed is slower than usual e Flatten out prints if they are creased or curled e Check that the envelopes are not damp e High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased e Depending on the environment printing on envelopes may wrinkle them even if they are the recommended envelopes e Certain types of envelopes might be output creased dirtied or misprinted If you are printing a solid color on an envelope lines may appear where the overlapped edges of the envelope make it thicker 43 2 Loading Paper Printing on Envelopes with Windows PCL 6 PostScript 3 1 After creating a document open the Printing Preferences dialog box in the document s native application 2 Click the Frequently Used Settings tab and then configure the following settings e Document Size Select the envelope size Input Tray Select the paper tray where the envelopes are loaded e Paper Type Select Envelope Change any other print settings as necessary For details see the printer driver s Help 3 Click OK 4 Start printing from the application s Print dialog box e Configure the paper settings appropriately using both the printer driver and the control panel For details about settings using the control panel see page 47 Configuring Envelope
60. nsive pages take a long time for the printer to process so wait when printing such data Changing the settings with printer driver may help to speed up printing For details see the printer driver s Help The data is so large or complex that it takes time for the printer to process it If Data In indicator is flashing the data is being processed Wait until it resumes If Waiting for print data appears on the display the printer is now warming up Wait for a while The printer is adjusting the color registration Wait for a while The computer and printer are not in bidirectional communication You must configure attached options in the printer properties For details see the printer driver s Help Check that the paper size and direction set in the printer driver are the same as those set in the application If the settings are not the same change the settings of the printer driver If a paper tray is opened and closed while the printer is in Energy Saver mode the printer will initialize the tray upon recovery but the tray will not be selectable by Auto Tray Select To print from a paper tray that you opened and closed while the printer was in Energy Saver mode you must manually specify the tray as the source paper tray before printing When the printer recovers from Energy Saver mode and completes initialization it will then print the document from the tray you have specified 83 84 3 Troubleshooting W
61. nted The specified paper type and the paper that is actually loaded might be different For example thick paper might be loaded but not specified as the paper type Other Printing Problems Smooth out the wrinkles or replace the paper For details about paper see page 32 Paper Precautions Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 32 Paper Precautions Use recommended paper For details about recommended paper see page 28 Paper Size Specifications and page 30 Paper Type Specifications PCL 6 PostScript 3 On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Off in the Toner Saving PCL 5c On the printer driver s Paper tab select a proper paper type in the Type box PCL 6 PostScript 3 On the printer driver s Detailed Settings tab click Paper in Menu and then select a proper paper type in the Paper Type list 67 3 Troubleshooting The printed image is different from the image on the computer s display The image is too dark or too light The image is too dark or too light Image is dirty Printed graphics do not match graphics on the screen Print result differs from the display Printing will be performed by the printer s graphic processing function The paper type settings are not configured
62. o not make extreme settings for the color balance on the Print Quality menu under the Detailed Settings tab in the printer driver s dialog box Note that the sample image displayed in the printer driver is used only to show what processing will be performed so it may not match the print results For details see the printer driver s Help Color printing is not enabled for the printer For details see the printer driver s Help Some applications print color files in black and white Select K Black for Gray Reproduction in the printer driver s dialog box For details see the printer driver s Help Select CMY K for Gray Reproduction in the printer driver s dialog box For details see the printer driver s Help 8 3 Troubleshooting A color is missing or partially Paper is damp Use paper that has been stored properly blurred For details see page 32 Paper Precautions A print cartridge is almost empty When the Toner is almost empty message appears on the display panel If the toner indicator on the initial screen seems empty replace the print cartridge of the displayed color For details see Adding Toner Print Cartridge Operating Instructions Condensation may have collected If there were sudden changes in temperature or humidity restart the printer when it is acclimatized When Printer Is Not Functioning Properly Paper is not fed from the When you are using a Wi
63. ons When Re installing the Controller Board This section describes handling the controller board when installing options If you slide out the controller board to install the hard disk carefully follow the instruction below to re install the controller board e The following may occur if the controller board is not correctly installed e All control panel indicators are lit e No control panel indicators are lit e The SC670 error message appears on the display Re install the controller board in the printer To do this grip the handles on the back of the board and push the board in until it stops DJF101 Guide to the Names and Functions of the Control Panel This illustration shows the control panel of the printer e 1 Getting Started Switch Job Reset Functions Suspend Resume Menu Escape OK a Power 1 Alert Data In 12 3 4 5 6 7 8 9 10 11 12 13 14 da 1 Light sensor The sensor that detects the ambient light level when the ECO Night Sensor function is enabled 2 Job Reset key Press to cancel the current print job 3 Suspend Resume key Press this to suspend the print job currently being processed The indicator remains lit as long as the job is suspended To resume the job press this key again The suspended job will resume automatically when the time specified in Auto Reset Timer elapses default 60 seconds For details about the Auto Reset Timer setting see Timer S
64. page 17 Turning On Off the Power Change Communication Mode in System Settings to 802 11 Ad hoc Mode and then select Off for Security Method For details about Communication Mode see Host Interface Operating Instructions When You Cannot Print When the Data In Indicator Does Not Light Up or Flash When the Data In indicator does not light up or flash after a print job starts data is not being sent to the printer When the printer is connected to the computer using the interface cable Check that the print port setting is correct When connecting the printer to the computer using a parallel interface connect using LPT1 or LPT2 1 Openthe printer properties dialog box and then click the Ports tab For details about displaying the printer properties dialog box see Displaying the Printer Driver Properties with Windows Operating Instructions 2 In the Print to the following port s list check that the correct port is selected Network connection For details about the network connection contact your administrator 65 3 Troubleshooting Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when a print job is performed from a computer When You Cannot Print Properly The printed image is smudged Printed images contain blots or are patchy Printed images contain blots or are patchy Settings for thick paper h
65. presentative If paper jams occur or multiple sheets are fed at once fan the paper before loading it CBK254 If you load paper when only a few sheets of paper remain in the tray multiple sheet feeding may occur Remove any remaining paper stack them upon the new sheets of paper and then fan the entire stack before loading it into the tray Straighten curled or warped paper before loading For details about available paper sizes and types for each paper tray see page 28 Paper Size Specifications and page 30 Paper Type Specifications Depending on the environment where the printer is being used you might at times hear a rustling noise from paper moving through the printer This noise does not indicate a malfunction If paper cannot be fed properly because of burrs on the edges of paper load paper upside down It is recommended to load envelopes and labels into the bypass tray Unusable Paper To prevent errors and misfeeds do not use Paper for inkjet printers thermal fax paper art paper paper with perforated lines hemmed edge paper or window envelopes Bent folded or creased paper perforated paper slippery paper torn paper rough paper thin paper with little stiffness and paper with a dusty surface Paper Precautions Errors can occur if you print onto sides that are already printed Be sure to print onto blank sides only Even supported types of paper may cause paper jams or malfunctions if the
66. printer currently cannot perform authentication because the Address Book is being used by another function Automatic registration of information for LDAP Authentication or Windows Authentication failed because the Address Book is full You have no privileges to print the PDF file you want to print The classification code is not specified with the printer driver Collate was canceled Check the print settings Check that the data is valid Perform the print operation again as necessary Wait a while and then retry the operation For details about the automatic registration of user information see Security Guide Contact the owner of the document Select Optional for the classification code For details about how to specify classification code settings see Registering Classification Codes Operating Instructions Reduce the number of pages to be printed SY 3 Troubleshooting Collate Page max Command Error Compressed Data Error Duplex cancelled Error occured Prntd Cncld Excd Prt Vol Use max count Excd Prt Vol Use max count Exceeded max No of files Exceeded max No of pages File System Error The amount of free memory is insufficient to perform collating An RPCS command error occurred The printer detected corrupt compressed data Duplex printing was canceled An error occurred during printing but it was ignored
67. re maintenance or a replacement consumable such as print cartridge Follow the instructions that appear on the display OK key Use this key to confirm settings or setting values or move to the next menu level Data in indicator Flashes when the printer is receiving data from a computer The data in indicator is lit if there is data to be printed Display Displays current printer status and error messages Entering energy saver mode turns off the back light For details about energy saver mode see page 18 Saving Energy Number Keys Use these to enter characters or numbers Guide to the Names and Functions of the Control Panel Screen l 2 ki C hi Y LC Option Prt Jobs Supplies E 4 Operational Status or Messages Displays the printer status and messages Option Press to display the following items e Form Feed You can output data that is unprintable due to errors such as a missing line feed code 15 1 Getting Started e Error log If a document cannot be printed due to errors or other reasons an error log is created You can check the error log using the control panel od 3 Prt Jobs Press to display print jobs sent from a computer Prt Jobs is displayed only when the optional hard disk is installed in the printer 4 Supplies Press to display the information about printer supplies e By default the remaining amount of toner is displayed To avoid displaying the remaining a
68. rface cable see Connecting the Printer Operating Instructions Connect the interface cable before turning on the main power switch Printing does not start Printing does not start Printing does not start If the printer is using wireless LAN failure to print might result from a weak wireless signal If the printer is using wireless LAN when there is a microwave oven mobile phone industrial machine scientific instrument or medical instrument which uses the same frequency range near the device radio waves may be interfering with the wireless LAN s communication If the printer is using wireless LAN SSID settings may be incorrect When You Cannot Print Check the radio signal status of the wireless LAN in System Settings If the signal quality is not satisfactory move the printer to a location where radio waves can pass or remove objects that might cause interference You can check the signal status only when wireless LAN is used in infrastructure mode For details about the radio signal status of the wireless LAN see Host Interface Operating Instructions Turn off the microwave oven mobile phone industrial machine scientific instrument or medical instrument which uses the same frequency range and then try printing again If printing is successful move the device to a location where it does not interfere Check that the SSID is correctly set using the printer s disp
69. riginals or loss of data Be sure to read these explanations i Indicates supplementary explanations of the machine s functions and instructions on resolving user errors D Reference This symbol is located at the end of sections It indicates where you can find further relevant information Indicates the names of keys on the machine s display or control panels gt Indicates the key sequence order you should perform using the control panel Example Select Host Interface P Press OK Select Host Interface and then press the OK key Region A mainly Europe and Asia D Region B mainly North America Differences in the functions of Region A and Region B models are indicated by the two symbols Read the information indicated by the symbol that corresponds to the region of the model you are using For details about which symbol corresponds to the model you are using see page 6 Model Specific Information 1 Getting Started Disclaimer Contents of this manual are subject to change without prior notice To the maximum extent permitted by applicable laws in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine losses of the registered data or the use or non use of this product and operation manuals provided with it Make sure that you always copy or have backups of the data registered in this machine Documents or data might be eras
70. s Turn the printer off and then turn it on again If the problem persists contact your sales or service representative Turn the printer off and then install the drum unit again Turn the printer off and then install the fusing unit again If the message continues to appear after the unit is installed again contact your sales or service representative Turn the printer off and re install the transfer unit Turn the printer off and install the print cartridge again Turn the printer off and re install the waste toner bottle and then close the left cover Remove the paper The message indicates the printer tried to order the supplies Turn the printer off and then turn it on again If the problem persists contact your sales or service representative Alert Messages Printed on Error Logs and Reports When Messages Are Displayed This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports 86 Error 91 Error 92 Error Address book is in use Auto user prog failed Cannot print Classification Code Error Collate cancelled Parameters of the control code are invalid Printing was canceled by the auto job cancel function due to a command error Printing was canceled because the Job Reset key or the Suspend Resume key was pressed on the printer s control panel The
71. settings Connect failed WirelessCard Turn power off check card Duplex mode is in off position for tray name Ethernet Board Error Independent supply toner Load paper in tray name Parallel I F Error Updating the Remote certificate failed The proxy user name or password is incorrect The size of the paper in the tray does not match the paper size specified in the printer driver The printer cannot detect the wireless LAN interface board The duplex mode for the indicated tray is not available An error on the Ethernet is detected Independent supply toner is set There is no paper in the specified tray The printer s self diagnostic test failed due to a loopback error Turn the printer off and then turn it on again If the problem persists contact your sales or service representative Check the proxy server settings and then change the user name and or password if they are incorrect Select a tray containing paper that is the same size as the specified paper size Check that the board is supported or installed correctly You can use one sided printing only Press Change to change the tray s settings press JobReset to reset the job or press Form Feed to force printing Turn the printer off and then turn it on again If the problem persists contact your sales or service representative Use the toner recommended for this printer Load the
72. specified paper in the tray press JobReset to reset the job Replace the IEEE 1284 board that caused the error Printer Font Error Problem with Hard Disk Please call service Problem Wireless card Please call service Repl Rard Soon FusingUnit Repl Rqrd Soon IntTrans Repl Rard Soon PCU Black Repl Rard Soon PCU Color Replacmnt Requrd IntTrans Replcmnt Rard Fusing Unit There are problems with the printer s font file The printer cannot detect the hard disk The printer cannot detect a wireless LAN interface board You will need to replace the fusing unit soon You will need to replace the transfer unit soon You will need to replace the black drum unit soon You will need to replace the color drum unit soon You need to replace the transfer unit You need to replace the fusing unit When Messages Are Displayed Turn the printer off and then turn it on again If the problem persists contact your sales or service representative Check that the hard disk installed correctly If the problem persists contact your sales or service representative Check that the wireless LAN interface board installed correctly If the problem persists contact your sales or service representative Contact your sales or service representative to obtain a new unit Contact your sales or service representative to obtain a new unit Contact
73. ss energy when in Sleep mode but it takes longer to start printing e lftwo or more energy saving functions are set the function for which the predetermined conditions to enter energy saving mode are met takes effect first Displaying the Printer Configuration Screens Using the Control Panel Displaying the Printer Configuration Screens Using the Control Panel Configuring Printer Settings from the Menu key The configuration screens allow you to change or set defaults e If Administrator Authentication Management is specified contact your administrator 1 Press the Menu key O Switch Job Reset Functions Suspend A Escape Resume Power DJF006 2 Select the settings you want to change Press the Y or 4 key to select the next or previous items 3 Press the OK key e Any changes you make with configuration screens remain in effect even if the main power switch is turned off e To cancel changes made to settings and return to the initial display press the Escape key 21 1 Getting Started Using Web Image Monitor e You cannot configure the printer settings using Web Image Monitor from a computer connected to the USB device server s network Be sure to access Web Image Monitor from the printer s network Using Web Image Monitor you can check the printer status and change settings Available operations The following operations can be remotely performed using Web Image Monitor
74. ted Soft alert An error message appears on the four times control panel if there is no tray for the selected paper size or the tray is empty Five short beeps repeated Strong alert The printer requires user attention five times because paper has jammed the toner needs replenishing or other problems have occurred e Beep alerts cannot be muted If the printer s covers are opened and closed repeatedly within a short space of time during an alert indicating a paper jam or insufficient toner a beep alert might continue even after normal status has resumed e You can enable or disable beep alerts For details see General Settings Operating Instructions A9 3 Troubleshooting When Checking the Indicator Lamps Status Icons and Messages on the Control Panel Indicators This section describes the indicators displayed when the printer requires the user to remove misfed paper to add paper or to perform other procedures 8 Paper Misfeed indicator Appears when a paper misfeed occurs For details about removing jammed paper see page 85 Removing Jammed Paper Load Paper indicator Appears when paper runs out For details about loading paper see page 27 Loading Paper L amp I Add Toner indicator Appears when toner runs out For details about adding toner see Adding Toner Print Cartridge Operating Instructions Service Call indicator Appears when the printer is malfunctioning or req
75. that can be loaded in each tray See Paper weight table for the actual paper weight indicated by numbers in the Paper weight No column Use both tables to specify the correct paper type for the paper you are using The letters in the tables indicate the following e A Supported e You can print on both sides of paper e Not supported tw fot perma a NV E a O S S A mamn N EV a A mare N A mam A E E O ii a a ao arms e PA perarem E I E e e e see Te AA pomes E AA gt gt gt gt gt gt gt gt gt gt gt gt ada e dad alal tert tht gt gt F ttt gt gt gt Paper Type Specifications 1 It is not necessary to specify the paper weight for this paper type 2 Paper weight No 8 is available for the bypass tray only Paper weight 52 60 g m 14 16 lb BOND 61 80 g m 16 20 lb BOND 81 90 g m 20 24 lb BOND 106 130 g m 28 35 Ib BOND 131 163 g m 35 lb BOND 90 Ib INDEX 164 220 g m 90 Ib INDEX 80 Ib COVER Co 0 asook cowo 31 32 2 Loading Paper Paper Precautions A CAUTION Do not attempt to print on stapled sheets aluminum foil carbon paper or any kind of conductive paper Doing so risks fire Precautions Print quality is not guaranteed if paper other than the ones recommended is used For more information about recommended paper contact your sales or service re
76. tings see the printer driver Help Set the printer s feed orientation and the printer driver s feed orientation accordingly For details about settings for printer driver see the printer driver Help Set up optional devices on the properties of the printer For details about how to set up optional devices see the printer driver Help 13 76 3 Troubleshooting Combined printing booklet printing or Auto Reduce Enlarge printing does not come out as expected Some types of data such as graphics data or data from certain applications do not print The application or printer driver settings are not configured correctly The printer driver settings are not configured correctly Make sure the application s paper size and orientation settings match those of the printer driver If a different paper size and orientation are set select the same size and orientation PCL 5c On the printer driver s Print Quality tab select 600 dpi in the Resolution area PCL e On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Quality in the Print Priority list On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Raster in the Vector Raster list PostScript 3 On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Photographic in the
77. uct to 1W or less The default settings of ECO Night Sensor are enabled To change the settings see System Operating Instructions e The ECO Night Sensor function s factory default is Auto Power Off Only If the printer is located in an environment where the ambient light level is low such as in a hallway or a location with motion sensor lighting it is advisable that you either keep this function disabled or adjust its sensitivity e You can configure the printer to automatically turn its power on when it detects an increase in the ambient light level The printer may also react to daylight and turn its power on If the 19 20 1 Getting Started printer is located in an environment where it is exposed to direct sunlight it is advisable that you do not change the factory default configuration and only enable Auto Power Off Only a e The energy saving functions will not activate when Communicating with external devices The hard disk is active A warning message is displayed The service call message is displayed Paper is jammed The printer s covers are opened Toner is being replenished The printer settings screen is displayed Fixed warm up is in progress Data is being processed Operations are suspended during printing The Data In indicator is on or flashing The sample print locked print hold print or stored print screen is displayed Accessing the printer using Web Image Monitor e The printer consumes le
78. uires maintenance Lit Cover Open indicator Appears when one or more covers of the printer are open SO If USB Connection Fails The printer is not automatically recognized Windows has already configured the USB settings The USB cable is not connected properly Check whether or not the computer has identified the printer as an unsupported device If USB Connection Fails Disconnect the USB cable turn off the printer and then turn it on again When the printer has fully booted up reconnect the USB cable Open Windows Device Manager and then under Universal Serial Bus controllers remove any conflicting devices A or icon is displayed for conflicting devices Take care not to accidentally remove required devices For details see Windows Help 5 3 Troubleshooting When Messages Are Displayed This section describes the main messages that appear on the display panel and printed error logs and reports If other messages appear follow their instructions Status Messages Calibrating The printer is calibrating the color Wait a while Energy Saver Mode The printer is in Energy Saver mode Press any key to recover to the normal mode Hex Dump Mode In Hex Dump mode the printer receives data in a hexadecimal format Turn off the printer after printing and then turn it on again Job Suspended All jobs are suspended Turn off the printer and turn it on again to
79. with their flaps toward the back of the printer e Before loading envelopes press down on them to remove any air from inside flattening out all four edges If they are bent or curled flattening their leading edges the edge going into the printer by running a pencil or ruler across them fF x P r CHU024 Loading orientation for envelopes The method for loading envelopes varies depending on the orientation of the envelopes Be sure to load envelopes with the correct orientation 42 Loading Envelopes Envelopes D Flaps closed Flaps closed Bottom side of envelopes Bottom side of envelopes toward the right of the toward the right of the printer printer Side to be printed face down Side to be printed face up Recommended envelopes For details about recommended envelopes contact your local dealer The size of envelopes that you can load depends on the tray in which you load them For details see page 28 Paper Size Specifications e Load only one size and type of envelope at a time e The duplex function cannot be used with envelopes e Straighten any curls within 2 mm 0 1 inch upward and O mm 0 inches downward on the tray before loading e To achieve better output quality it is recommended that you set the right left top and bottom print margin to at least 15 mm 0 6 inches each e The output quality on envelopes may be uneven if parts of an envelope have differing thick
80. y have been improperly stored If you print onto rough grain paper the output image might be blurred Do not load sheets that have already been printed by another printer Paper Storage When storing paper the following precautions should always be followed Do not store paper where it will be exposed to direct sunlight Avoid storing paper in humid areas humidity 70 or less Store on a flat surface Do not store paper vertically Once opened store paper in plastic bags Print Area The following shows the recommended print area for paper printed with this printer l 2 3 DJF136 Print area Feed direction Varies depending on the paper type e Plain Paper Middle Thick Paper Thick Paper 1 Thick Paper 2 Thick Paper 3 Thick Paper 4 4 2 mm 0 2 inches e Thin Paper 5 25 mm 0 2 inches 33 2 Loading Paper 4 Varies depending on the paper type e Plain Paper Middle Thick Paper Thick Paper 1 Thick Paper 2 Thick Paper 3 Thick Paper 4 2 mm 0 1 inches e Thin Paper 3 2 mm 0 1 inches 5 2mm 0 1 inches e The print area may vary depending on the paper size printer language and printer driver settings e The recommended printing area for the bypass tray is up to 355 6 mm 14 00 inches in length in the paper feeding direction e Depending on the printer driver settings you may be able to print outside the recommended print area However the actual output may not come out as desir

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