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user manual - Dynasoft Ltd

1. TRA ier Gale r Pertti Alo mr he eee eee oe ee eee eo Shee a ofa H n E coh Faa eT TEE ee aed eee ps eee aed cope bee ori eee ce AF eed eee ee ee ee Te a i TE poet cp for tee Ge satire oper ee fo Ee Bored fl the bettors a peir Fiems ici oF a ge ee ee ee g et ba i awry Ps ets the A a de Ta bee pee th Eerie Fe TE ho k GRAFE De o a ee a ee ee ee ee ce ie oe ee ey A ied ae ee LU ee ee Pa de et a i T Access Help Menu gt Licence request Order a new client licences or server licences required using this form directly linked to our Website 3 3 2 25 Choose language Access Services Menu gt Change language Choose the language you want by using this interface All changes take effect immediately without having to restart the programme 3 3 2 26 Licence Management Cybercafe SurfShop Pro only a ee ee a Te fI ee See ce eo Baer Fis eS LL MIE ie OP ere See ee eee A eed Tithe e Ta Ch lii eel Af aMn Se A el he a eee SS ae BS eee ee ee ele a i m ee a f a r ee ee T na Jamg ip er eee oo ee ye oe Pe de Ae a ae el el am arrar e aa A aara rE Pee dele eee een oe es SP ee Access Services Menu gt Licence management This screen is used to manage all the programme licences on your network The tree view on the right hand side displays the following information e On the top most nodes The programmes the licences of which are managed by Cybercafe SurfShop Pro e The diffe
2. ck conced Access System Menu gt Screensaver Top frame Enter the remote path i e the path of the images on the remote systems to the two image files that will appear in your personalised screensaver This will appear in conjunction with the preset Dynasoft Cybercafe SurfShop screensaver and change at regular intervals from one to the other Specify the number of seconds that will lapse between the two screensavers Screensavers appear when PCs are idle between sessions The path must be a local path on the client and common to all client machines Both paths have to be valid for your pictures to show correctly Indicate also the colour of the background of the screensaver Middle frame Enter the scrolling text you want to appear on the screensavers when PCs are idle Bottom frame Enter the start or home page to appear on user browsers when sessions start Make sure paths entered do not have any quote characters Once you save this data restart the server programme stop a client station and restart a new session The changes in the screensaver should now show Please note the screensaver you define will appear alongside a Dynasoft one J ust set the rotation time to a higher value of you wish to increase the time during which your screensaver will show as the Dynasoft one only shows for about 10 seconds at a time 3 3 2 6 Operator accounts Pre set rights only for Cybercafe SurfShop Free Access System Menu gt Operato
3. tiie Users Manual ihe complete inbeniet cale soluuioiu Dynasoft Cybercafe SurfShop Pro v5 06 amp Free v2 04 More information on http www dynasoft net cybercafe_surfshop_software Index 1 Dynasoft Cybercafe SurfShop Pro Features cece ccccsscccessssccsssssccssssccssseeccssssecesssseesssseeeseas 2 2 Basic software and hardware requirements 0 0 0 ccc cccesscccesssccessssecessssecessssecessssecesessecesssseeeeeeas 3 2 1 In terms of AN GW ANC i ciccsseasasicrste cscs sen ccavensavaetsien vaninenanseciaencapienianbeadiessansnnsnsacedteawadionasiaiatesvaadenaeaesernaaewes 3 2 2 n terms of SO gare ise ets cesta eens as ew eae esac seca uence een eae 3 3 ENONSE MaN UG Dee ere ne en ee eee eee ere ere AE 3 3 1 How to install Cybercafe SurfShop ccc ccccccceccecceccecceccecceceeceucceceecceceeceeceeceeceeceeceeceeceeceess 3 ee Pd Tl Before mtalii een E nee 3 3 1 2 Installing the Server c cccccsscscccsccesscesccsscenscesscesscesscessenssesscesscesscesscesseesseassenscesscesseesseessesssenscesscs 5 3 1 3 Installing the Clients ccc cece cecccsccssccescccceccesccesccesccusceusceccesscenccesseuscessesseescesccesseusseuseenseeceescss 5 3 1 4 After the installation cccccccccceccceccccscuccsceccscececcscscececesceceececescscestecscesceceecscsescesescecescececescesescess 5 3 1 5 Upgrading from a Previous version of SurfShop Pro or SurfShop Free to the latest version of SUT SU PE i
4. This form shows you the total bandwidth used the current value and the highest value attained by the user both for incoming and outgoing usage You may access this screen by right clicking over a station name and selecting Analyse station bandwidth Once sessions end a value will show for the user s use of the bandwidth and will be added to the cost of the session It is the highest value of either incoming or outgoing usage that will be used Monitoring will only start for new sessions and not active ones if it is activated during sessions 3 3 2 29 About Dynamat Ly be rcabe suri shop Pre va W Abau Q Access Help Menu gt Contents More information about your product Dynasoft Cybercafe SurfShop 3 3 3 Dynasoft Cybercafe SurfShop Client 3 3 3 1 Server Selection Hia may arap rln me pe Access On first start up As with the server when you identify the client stations use this box to set and identify the server pc on your network If you have to change the server delete the file ShopServData txt located in the windows directory of your PC either manually or by using the SurfShop Installer This is explained in the installation part of the manual 3 3 3 2 Tracker Form Programme groups with Cybercafe SurfShop Pro only gpn ficlum SurfShepe v3 5 C A Lt ee A E EM e Bta Internet Program Q Wedows Explorer Cuticok Express Fes A MON Messenger This box gives
5. custom button pressed help button help button pressed As you can see due to the operation there are some buttons that do not need a disable picture since this state never takes place Size and position The skin image is a bitmap of 207 pixel with by 52 pixel height The size of the parts that compose it are as follows Sections 1 2 y 3 corresponding to the title bar 18 width by 30 height Sections 8 12 13 y 15 corresponding to the form corners 14 width by 14 height Sections 11 y 12 corresponding to the sides of the form body 9 width by 19 height Sections 9 y 14 corresponding to the from top and bottom sides 19 width by 9 height always in pixels The square corresponding to the buttons are 13 pixel width by 13 height Also the positions must be respected since SurfShop reads every part from the image and it have to find in the right position for every one and so the size 3 1 7 Notes and Troubleshooting 1 Installer exe The customer has at his disposal a utility called SurfShop Installer to remove any reference to our programme deletion of all configuration files and or the programme itself make back up copies of all sensitive data and install Internet utilities Use the current operator login to access this installer utility The Installer is located along side the main exe of the programme in Program File gt Dynasoft gt Cybercafe Surfshop or go to the Start button gt Programmes gt Cybercafe SurfShop Use
6. modem broadband all in minutes o Full graphical statistics and sales reporting either via the programme itself or via e mail using our stand alone secure DB viewer Make more money with your cybercaf o Differentiate between four groups of programs Internet Games Multimedia and Office and set different rates for each one Limit access to each group whether by pc number or by customer Dynasoft Cybercafe SurfShop Supports sessions on non pc stations like the X Box PlayStation GameCube and Dreamcast o Game consoles fully supported Track time usage on any game console Xbox Playstation Gamecube o Turn your cybercafe into a training centre network chat whiteboard and display of the server s desktop area on all client PCs so the teacher can show to his pupils what he is doing on the server pc Q o Print manager get your customers to print from their PCs and track all black ink or colour pages printed into a single bill that aggregates all costs Internet sessions print jobs and orders from the canteen Differentiate costs for black ink or colour pages o Customer codes can be generated in batches to increase customer fidelity and facilitate the issueing of customer accounts o SurfShop monitors all bandwidth usage across your network and can be configured so this usage is charged if required o Be more in control o Only buy licences for the programmes your users really use Dynasoft Cybercafe SurfShop manages p
7. the operator has to confirm this stop During this time the logon boxes on the client PCs are disabled until the confirmation has been done Time and Costs Display of the time and costs associated with live sessions Pay Mode Post pay The customer pays for time spent on the station after the session ends Pre paid The customer pays a fixed sum or wishes to determine the length of his session before he goes to sit at a station Any orders from the canteen or pages printed will be aggregated with the Internet session at the end of the user s session In there you will see the types of rates that you activated in the Charges and Options screen explained in 3 3 2 7 Boot Shutdown start Wake on LAN required or reboot your pc e The status bar at the bottom of the form gives you instant access to all the basic information you will need at a glance current sales for the day current operator logged in number of PCs currently with an active session number of PCs that are not connected e All orders from your customers in session will get to you through the main interface If someone orders from the client PCs canteen this box will flash in red The same goes if they send something to your printer The box will flash in green if someone wants to send you a chat message All these will only occur if you have activated the relevant options network chat canteen and print manager e By pressing the stop button against each pc the operator
8. Refresh Network Non pc station feature on Cybercafe SurfShop Pro only Number of PCs limited to 20 in Cybercafe SurfShop Free Access System Menu gt Refresh network Use this screen to change the configuration of the network Determine the domain name or workgroup your PCs belong to in 1 the PCs on your network and in 2 the non pc stations SS Pro only connected to the network that you wish to bill For non pc stations specify the range of the stations IP addresses Press Auto find to let the system find them You may add these manually if they don t show automatically with the Auto find buttons Non pc stations can be typically Game consoles Wi fi stations Apple MACS Linux desktops boxes And generally any device that is able to receive an IP address Cybercafe SurfShop only serves as a timer for non pc stations To be able to turn them off or on would require a hardware switch and is outside the scope of what a software programme is able to achieve Cybercafe SurfShop makes it possible to set the physical switching on and off of these stations by your customer as being the start and end points of sessions These can also simply be set to start when the operator uses the play and stop buttons on the server s main interface This is set in the Charges and Options screen last tab in section 3 3 2 7 There is a file that will automatically identify the type of non pc stations The initial characters in MAC addres
9. U Coat H eect pi E Coot ef a pee che ae a bee p taph pe P Access System Menu gt Charges and options The billing model here is an uncomplicated one Time sold is either to occasional customers or regular customers You create accounts see 3 3 2 3 for the latter type and activate sessions directly on the main interface for the former type see 3 3 2 2 All your customers will use the charging systems you define here whether they are account holding customers or occasional customers paying for prepaid or post paid sessions You can create five levels of rates standard reduced A reduced B reduced C or reduced D Standard might be for adults reduced A might be for students and reduced B for OAPs or unemployed people for instance For each of these rates you can choose between four charging systems see below For each of these rates associate the programme groups that will be linked to them Generally the more expensive the rate e g standard rate the more expensive the type of programmes they are allowed to use will be games and multimedia are normally charged at a higher hourly rate than office programmes These programme groups also appear in the customer account screen see 3 3 2 3 where you can change the default settings for each account you create A First five tabs Choose between five charging systems for your end customers These charging systems are simply five models you can use to bill your customers They
10. are all based on the charge per hour spent principle e Flat fee Customer pays an amount based on the time he spends and an hourly charge that is evenly spread over each fraction of 60 minutes No minimum usage charge is set If you set it to 2 say and they leave after 30 minutes they would then have too pay 1 e Set fee system Determine a set fee the user has to pay no matter how much time he spends Set fees can be set for slots of 15 30 45 and 60 minutes and all increments of 15 30 or 60 minutes after that For instance if someone comes in and spends 30 minutes in prepaid mode and there he leaves after 5 the operator would bill him for the entire 30 minutes e Decreasing cost system Same as previous system but monies apply to the full length of the increment with no set fee established In short you can make the user surf more and pay less This is a combination of the first system and splitting each 60 minutes in slots of 15 30 and 45 minutes Instead of setting a cost for the whole 60 minutes you set it for each such slot This makes it possible to vary the rate as people spend time on the stations Usually these rates go down over time e Single fee Customer pays the same amount no matter how long he is connected Specify in Frame B on the first tab the discounts you will give to your account holding customers For so many hours bought how much in money terms will they get as discount Identify which programme groups will b
11. can confirm the stop print a receipts for your customers resume any session you or your customers wish to pause whether they are working in prepaid or post paid mode and finally switch the customer to a different pc e The orange bar showing when you press the red button of a live session indicates the name of the user currently logged in the money total spent and the URL of the page he s currently viewing e Right click with the mouse over the name of a station shows a menu giving you access to all the most common tasks stop or start a session reboot a pc add a canteen item to this user s session The second item in the menu lets you start a session for a customer account but only for stations that are not PCs e Any disconnections between the server and its client PCs are systematically grabbed and recorded by the programme This includes a crash by the server or a client programme a crash of the server pc itself a disconnection of a possible network cable or the sudden closure or crash of a client pc In the latter two cases the server might take up to 80 seconds to register the disconnection It is advised to let the programme manage any disconnection during that time 3 3 2 3 Customer accounts Cybercafe SurfShop Free limited to 100 customers 3 ore EL Crp os Access Services Menu gt Customer accounts Two systems exist that are available to your customers for them to buy their packs of prepaid
12. easily be printed or exported to a csv file by pressing Ctrl P or Ctri S respectively By double clicking the name of a customer you can view all the customer s sessions and URLs visited if this option was activated In this screen you may search sessions or URLs visited between two dates and print the results displayed in the tables or save them ina csv file To view all sessions and URLs visited by all customers click on the button See all customers transactions To navigate to an URL in the URLs table double click on it Click on Activate URL logger to activate it and set in the Options and Charges screen a number of days after which URLs are deleted URLs are logged on the client PCs every 20 seconds and only new ones are registered for a particular session The length of URLs is limited to 255 characters 3 3 2 23 Support h oes Sse GP Pe ee eee Pg Cr ee Gee ep Boe pos 2 eet hig fees eed bse TUEN iF the page far the Toisa EH 3 hee py a Gola ai n Ti mee age ope b Ka r Fek rapat a pagn ieee be pier Pilih prir paf ee n ee Taa p p i Em mma Pe ee ee Access Help Menu gt Support Send us any question you might have about Dynasoft Cybercafe SurfShop or any other query or orders for Dynasoft products or services 3 3 2 24 New licence request form Cybercafe SurfShop Pro only De me ee h eee e h ma a Tig p hea e ee e oe spec Cees Pgs eet Beet eit _ imal egy F eel Ceo aie lA
13. follow what the teacher is doing on his her machine If someone wishes to communicate with you with the built in chat the name of the client pc will flash in green on the server s main interface Double click inside the PCs name to show the screen and to start chatting Select the PCs you wish to communicate with in the table called Communicate with To activate the chat functionality make sure you activate the client pc tools by ticking the tick box on the bottom left hand side Only then will customers be able to click on the chat button on their programme interface The whiteboard will also only work once these tools have been activated To activate the remote desktop run a session on the client PCs where the server desktop has to be shared then click on Force desktop on the form above A window will open on the client PCs showing the desktop of the server 3 3 2 20 Other Surf Stations Cybercafe SurfShop Pro only blas Aaa a l a E a 7 Access System Menu gt Other Surf Stations Enter stations that are not either PCs or consoles connected to the local network These could be standalone PCs non networked game stations generally any machine you let to customers but that does not feature on your network To add new types open the Charges and Options screen 3 3 2 7 and go to the system options 3 3 2 21 Skin Loader Cybercafe SurfShop Pro only Access System Menu gt Skin Loader With this screen it
14. for each programme and press Add The path for the programmes on each machine can easily be identified by going to Start gt Programmes on each pc and right clicking over each programme and Properties Copy and paste the path into a text file that you can subsequently open on the server D Last two tabs A number of system options enable you to configure the behaviour of your programme Fill in the other options given as explained below e Customers have a stop button to end their session If they close their browser the session will end also Activate this option or not e All systems In prepay mode and without an account if user does not go to the end of his session give him money back The money to give back will appear on the main form for each pc at the end of the user s session like so duration of session and money for refund e g 2 23 1 22 EUR Any orders he placed in the intervening time will appear at the end along with the actual time he spent on the Internet and the money this represents In the calculation of sums refunded any chargeable increment is billed whether it was used or started by the user e Number of times the programme is tampered with by a customer before get a warning message Useful if you want to know who is tampering with the client application and be told about it e Number of days before which a purchased prepaid pack expires e Number of days after which any inactive customer will
15. have to have MDAC 2 8 amp SP2 amp Jet 4 0 SP3 amp Windows Management Instrumentation installed or Microsoft Server 2000 or Microsoft Server 2003 or Microsoft Server 2008 or Microsoft Windows 2000 or Microsoft Windows XP or Microsoft Windows Vista or Microsoft Windows 7 or Microsoft Windows 8 Microsoft Internet Explorer 5 01 or later Needed for Dynasoft Cybercafe SurfShop Free to work Macromedia Flash Macromedia Shockwave Apple QuickTime Windows Media Player Real Media Player Microsoft Internet Explorer 5 5 or more recent 3 English Manual 3 1 How to install Cybercafe SurfShop 3 1 1 Before installing Installing Dynasoft Cybercafe SurfShop Free involves following the same steps as given below Steps that are only relevant to SurfShop Pro are mentioned by the use of SS Pro VERY IMPORTANT Before you install the software make sure all the following elements are installed or have been configured 1 Registering your licence SS Pro You have two methods at your disposal to activate Cybercafe SurfShop Go to the licence System menu form Ctrl D on the server programme and perform the following steps a Internet Go to www dynasoft net surfshop and order an activation key Once you have received the key press on Activation Request in the licence screen Paste the key in the dialog box and press gt Verification lt This method 10 11 12 13 14 15 16
16. is possible to change The colour of the title bar The colour of all captions in the title bars The skin and colour of all body part of all screens The colour of all captions in the bodies of the forms The type of buttons used and finally Load fully designed skins from file You may design you own skins by following the same design layout as the ones we provide Skins are available from http www dynasoft net cgi bin downloads redirect asp FileName SurfShop_ Skins e The look and feel of the tabs on the main interface specify a picture file to display a solid colour a gradient colouring effect or even an animated gradient SurfShop uses a default design that can be changed at any time All changes here will appear on all forms on the server programme It s not currently possible to change the client PCs interfaces from the server This has to be done on each client programme 3 3 2 22 Identification of Customers Access Help Menu gt Contents Cybercafe SurfShop makes the tracking of all customers and their identification easy You can use this screen to add customer identifications as and when they come into your centre It is also possible to link a customer with an active session by right clicking over a customer and clicking Associate session with customer then click on a customer and then press Update The programme will register this session as belonging to the customer selected The table of customers can
17. make sure you turn off Data Execution Prevention for SurfShop and configure your system so that your programme always runs with elevated administrator privileges or disable User Account Control completely More on this here http technet2 microsoft com WindowsVista en library 0d75f774 8514 4c9e ac08 4c21f5c6c2d91033 mspx mfr true d Timing on clients and server don t match or times don t get registered correctly on the customer accounts Try and use the format dd mm yyyy hh mm ss for date and time to see if this improves things e The demo part of the server programme does not start as get an authentication box after install it SS Pro or the programme starts and shows login boxes after the installation SS Free We have noticed that on a small minority of cases the demo part of the software is skipped and the server programme immediately asks the user to enter a key or user details Please re install the server on a different machine f Client PCs don t connect The client pc has a label where error information appears whenever there is a fault Go over the disconnected icon when the pc is in idle mode no session active with the mouse and read what is on there Send the text to us if you decide to get in touch with us This can be due to any one of the following things i Your network is infected with viruses that have damaged critical system files like DCOM or mswsock dll ii The client pc does not point to the correct server pc I
18. t forget to keep these login details so that you can log back into our site Changing your key on our site only works once you have activated the key you were sent in the programme You can t cancel and get a new key if the key you have is valid and was not entered first in the programme For more information on correctly generating a new key go to paragraph 3 1 1 1 a above b Dongle key See paragraph 3 1 1 1 b above System date Do not attempt to tamper with your PCs system date as this may cause errors in the normal running of the programme Session tickets If you wish to modify the captions that appear on the session tickets go to the file ShopServLangTxt txt located in Program Files gt Dynasoft gt Cybercafe SurfShop Pro or Free gt Assets gt System and modify the blocks labelled SurfForm String99 SurfForm String174 SurfForm String173 SurfForm String105 SurfForm String123 SurfForm String118 SurfForm String124 SurfForm String125 and SurfForm String126 Keyboard shortcuts to the stations a Starting up the PCs Ctrl Number of the pc using the numeric keypad on the right of the keyboard b Stopping your PCs End key Station number c Re booting your PCs Home key Station number Selecting the payment system Pay mode for the customers Use the Tab key to move the cursor over the right station We suggest the installation of the following two programmes on your network which
19. the last drop down menu on the installer if when you try and run the programme you get any error messages This will reset the entire programme and make it go through the installation and configuration screens again This option will also help you re select a server from the client PCs Database viewer SS Pro You also have on the CD or from our Website a DBViewer programme to help you access all sales statistics from a different location than the actual server pc This is useful if you activate the email reports and wish to view the sales data that are stored in your Cybercafe SurfShop database Copy the database in the following directory of your pc Program Files gt Dynasoft gt Cybercafe DB Viewer Pro gt Assets gt System Locking up of keyboard and mouse The mouse and keyboard on client PCs can lock up depending on the blocking options you have activated Locking up the keyboard and mouse was designed to make tempering with the PCs impossible from the user s point of view To access the client PCs go to the customer accounts on the server and activate them by ticking the tick 10 11 12 13 14 15 box under the main controls to the right of the screen Start a session and the dialog boxes for customer logon will then show Mouse and keyboard are now ready to be used Most features of the programme have to be activated in their respective forms for these to work To access the pc without activating the customer acc
20. the rate you wish to apply to this purchase in the framed radio buttons at top right Click Insert and confirm and print a receipt if required the sale Finally ask your customer to go to an available pc and enter their newly created pin code O O O 0 0 O O O 0 3 3 How to use Cybercafe SurfShop Dynasoft Cybercafe SurfShop has a number of design considerations These are Many options have to be activated first by ticking a check box in the relevant screens to activate the canteen so your customers can click on the canteen button on their interface tick the checkbox in the canteen screen The same goes for customer accounts for instance When seeking to apply settings to your client PCs Cybercafe SurfShop requires that a comma separated string with the pc numbers be entered to assign the settings to specific pc numbers or a star to apply these to all the PCs in the caf This applies to for instance sending a message to the screen of the client PCs see 3 3 2 9 You would enter 1 2 3 4 to send the message to pc 1 to 4 or to all PCs in the caf 3 3 1 Running the programme using a Windows user account plasan helps a l dabei iy Access On first start up If you wish to run the programme using a different account than the network administrator account Windows 2000 onwards enter the administrator details so that the programme can run from within that account Administrator user name password and workgroup or doma
21. under each section lets us know whether SurfShop should query the station by sending regular pings to it so it Knows the station is still online Some types of non pc stations like X Boxes do not respond to these pings If this is the case wite 0 next to this entry like so O SendPing If stations respond to pings write L SendPing Press on the double arrow button pointing to the right to add the selected PCs non pc stations to the group of stations that will be tracked and that will feature on the main interface Your current licence will determine the number of stations allowed 3 3 2 16 Income File No graphics display or detailed reporting with Cybercafe SurfShop Free Demm Sees l e Pe IE ike iin her Em ir m i E m oa E m p ome l i l p e p m TH aie ja a Access System Menu gt Income file Check all your past sales using this interface Enter a station number a series of comma separated numbers or a star for all PCs and view print a sales report will show see below or save all results You can set a date for all sales for a particular day or two dates for sales during a certain period You may also see your sales in a graph either sorted by product customer station or operator by day or month in money terms of minutes sold To switch to a monthly view or daily view right click over the graph to see a menu You can also change the type of graph Press Ctrl Shift D to delete entr
22. 17 requires a permanent connection to the Internet Please make sure you do not loose this these key s as it is the proof that you hold a valid licence for our Cybercafe SurfShop Pro programme If you wish to reinstall the programme or if you get authentication messages in SurfShop please simply generate a new key by going to http www dynasoft net billing customer_area_logon html Enter the login details you were sent paste your key and press generate new key on this page This newly created key has to be validated in the programme first before you can cancel it and register for a new one on our website It is always the last key that was created that has to be kept securely not the original one you received when the purchase was done We cannot insist enough on the importance of never losing the last key you created as this is proof that you hold a valid licence of SurfShop Pro The last key created is the key that is needed to be able to create a new key in case of installation issues b Dongle Insert a Dynasoft dongle into an available USB port install the drivers that are installed in the System32 directory of the Windows folder or located in the directory All gt Extras gt DongleDrivers in the installed package if a CD Rom was provided The dongle will be correctly installed if a green LED light appears on the inside of the key ring hole If the LED does not light up go to the Control Panel gt System gt Hardware gt Device Man
23. 7 Paa BOR OD O ee E EE EAEE EA E T 18 3329 Gending of Messages to USE Seisein a E a a 19 aO Pn MaN gene ee A EE EA E AE E 19 CSM EE E EE A E ET E N A E E A E E E PE A E 20 oe Oa e aE E E ee Seer ee eee ee 20 332 13 Add tems t the canteen Manually scsssenciavcseussaceseediadesederaneieediaieacecteateaadesetsabeceensreadiatesguceatessadiawseicvans 21 332 14 Sce sorcenshot Ol cent DC schcczc dads csrecansahinsscbeoveascuatawatoswtsacasabiednadanseariantanabescwaannaiebdeseckonmeesiuaianeiaseiasd 22 3o 2a PRESS 1 IN VO tesa sees E E AE E 22 B22 1 Oe MMC OMS FNS T E A E E AE E T E ace A E P E A T EE 23 BT WCC CC ack anatase ches nacsesbedesaseerhat cuciee E E E deca startateceseac 24 Be e EVER OO e aE save ca ge seats eetuste EA A E EEA 25 CRC yo am GC 0 PO TO ee ere eee ne ee ee eee ee eee 29 PL2 ONT e S OE a OA O A AR 26 33221 Kn Loader ee EEE E R aA SEESE eee ESEE 26 3 3 2 22 GENUlICATION OF CUSTOMIELS sinsasirrinereiarintr rarene ETENEE EVEEN EENEN ONENE ESEAS TETEN DA SESENTA EEA ETENA 27 ee A FES 0 6 0 eee ee enema ee net eer enn eT E ee en mn E eee er eene 27 3 3 2 24 New licence request fFOrIM cccscsssccscccsccesccssccssccscccscecsccsscesscecscesscesccessssccsscenscesscescecssesscesscesscessees 28 3 3 2 25 Choose language seccseiesece dine idcacnverendbdseaduesete nous swperoaaanes vend bovenddetiede swan pubes caaune send Sennshdevebe sens vusedavasewenepsbous 28 3 3 2 26 Licence Management cccesccesccsecc
24. OS and NetBEUI More information on installing these protocols http Support microsoft com default aspx scid kb en us 318030 http Support microsoft com default aspx scid kb en us 301041 18 Handling User Account Control UAC If you have problems running or installing SurfShop under Windows Vista 7 this might be due to UAC Typically you might get error messages where certain files don t register correctly UAC has to be configured correctly but should you wish to disable it please follow the instructions here http www petri co il disable_uac_in_windows_vista htm 19 Microsoft Service packs and Windows updates Finally make sure all OSs have the latest Service Packs see above for Win XP SP2 3 and all the utilities located in Extras on your installation CD or downloaded package For instance A Macromedia Shockwave is needed to run a Flash film that runs on the Screensaver on the client PCs B That under all versions of Windows you have installed all the required Microsoft files and utilities such as MDAC MS WMI Windows Installer More information on http www dynasoft net billing downloads html C Make sure Internet Explorer 5 01 SP2 or later is installed 3 1 2 Installing the Server 1 Ifyou get messages during the installation of the setup package simply click Yes OK or Continue until the end of the installation 2 Place the CD Rom in the CD drive or download the programme from www dynasoft net su
25. Virtual memory If you need to increase your virtual memory check that your memory modules are of quality and in quantity You may also increase this virtual memory like so W2K WXP MY COMPUTER gt RIGHT CLICK gt PROPERTIES gt ADVANCED gt PERFORMANCES OPTIONS gt ADVANCED gt VIRTUAL MEMORY MODIFY gt MODIFY SIZE gt SPECIFY 384MB OR MORE AS LOWER AND UPPER SIZE Server PC and Cybercafe SurfShop dongle Running the programme with a Cybercafe SurfShop dongle when the licence you have is an Internet based one might generate errors If this is the case follow the instructions given in 3 1 1 1 above Wake On LAN WOL SS Pro Client PCs equipped with the right hardware WOL LAN card LAN mother board with WOL and if WOL is activated in the BIOS may be started up from cold thanks to the WOL capability integrated in Cybercafe SurfShop No configuration is needed in your programme This feature will activate on the client PCs the first time a client pc connects to the server Shut the PCs down and start the server On the logon box on the server make sure you tick the box Start up all PCs Port 8900 is used for WOL in Cybercafe SurfShop Adobe Flash and or Shockwave error messages Check you correctly have installed these by going to the page http www adobe com shockwave welcome The code that detects whether a plug in is installed is correct However sometimes a plug in shows as not being detected by SurfShop This is usually a pr
26. ager and make sure that there are no exclamation marks for the entries for the USB ports on your system Should there be some and the dongle does not light up re install the drivers for the port by pointing to the USBKEY INF file in the directory windows gt system system32 The programme has to have been installed first for the drivers to show To request more client licences i e you currently have 10 client PCs say and wish to upgrade to 20 get in touch with us to let us know you wish to upgrade the number of client PCs In the licence menu press 1 Create user key generate your current user key and send it to us Wait until you receive an upgrade key from us then copy it in the large box at the bottom of the licence form Write the number of client PCs wanted in the smaller box above and press gt Verification lt No permanent connection to the net required here If you make this request for more client licences very important don t change the customer data name of business you entered between the moment you send us the key and the moment you enter the new key in c You may switch from the dongle to the Internet based system by sending the dongle back to us postal address on our website at http www dynasoft net contact _us html and we will send you an activation key by email In order to go over to the dongle from an Inter based licence you will have to delete all configuration by using the SurfShop Installer After thi
27. an armen T beeem gaa EN BaSe bmi wi bor n dapi GALEAE a kaag r Ei O e You have 5 tabs for each group of 50 client PCs and 5 such groups in total thus representing 250 PCs that potentially can be configured e Access the main functions of the programme with the System Services or Help menus at the top of the main interface At the bottom you also have shortcuts to the main options like the customer accounts e Meaning of the column headings on each tab Stations Number and name of each client pc State Meaning of icons Red the station is in session Click on the red icon with the mouse and see what is the URL of the page the customer is currently viewing If an account holding customer is in session the name of the customer will show by clicking this button Green the station is available i e the station is not currently being used and is ready to be assigned to a user Black the station is disconnected from the server Yellow an operator is logged into the station Control Start a user session Press on the Start button for any of the station provided they State button is green Stopping a session Press on the Stop button matching the required station You then are showed a screen that lets you stop the station session stop and print a receipt pause the session change the session to a different station or resume a live session by topping it up with more credit When the user stops his session on the client pc
28. asoftSurfShopProClientSetup exe or DynasoftSurfShopFreeClientSetup exe file in Client or on the client icon from within the SurfShop Installer utility b Downloaded files Click twice on the DynasoftSurfShopProClient exe or DynasoftSurfShopFreeClient exe file where you downloaded it Extract the files in this zipped file to a location and run the installation as explained in a 4 You may install the programme from within a different Windows user account Windows 2000 onwards only by right clicking over the setup exe file provided with the installation files Choose Install as and specify the network administrator s login details Make sure you install the programme from within the account you wish to use 5 Start the application and identify your server i e the station that will follow and bill each user session 6 You are ready to use Cybercafe SurfShop lid 3 1 4 After the installation 1 Cleaning up of MSN Messenger If you are running Windows XP Vista or 7 and wish to prevent automatic sign ins into a net Passport MSN Messenger and prevent the storing of your users credentials make sure you do the following task to disable it Go to Control Panel gt Administrative Tools gt Local Security Policy gt Local Policies gt select Security Options gt look for NETWORK ACCESS DO NOT ALLOW STORAGE OF CREDENTIALS OR NET PASSPORTS FOR NETWORK AUTHENTIFICATION gt Click Enabled 2 Oriental la
29. ation that SurfShop is able to get from Windows which itself is not very reliable In programming speak the printing API available to software developers is not that good As a consequence errors might appear where jobs do not get rated correctly especially small ones e g one page jobs This beahvious will also vary from one printer to another 3 3 2 11 Canteen Part of the Point of Sale system of your caf Limited to 5 items and no inventory system with Cybercafe SurfShop Free o Tna Cybercat tariis Pre eal Canoe Access System Menu gt Canteen Activate or disable the canteen This is where you configure the items available to your customers i e where you configure your point of sale Add any canteen items or modify and delete existing ones These items will appear on the client interface when they click on the canteen button on their time tracking form 3 3 3 2 Any new order placed by them will cause the name of the pc to flash in red on the main interface Double click inside the name of the station to show the order that is being placed by the customer All items have to be marked as either served or not served when orders are received To finalise a session these have to have been all served You may include any type of item that you have for sale in your business This includes drinks food cameras cd roms tapes An inventory of items Cybercafe SurfShop Pro only available to your customers can be kept by s
30. be deleted Make the programme take main focus of your pc if an order is received a prepaid session finishes or if a pc suddenly gets disconnected e Activate and identify a printer for all your customers black ink print jobs This printer has to be connected locally on the server e Activate and identify a printer for all your customers colour print jobs e Activate and identify a printer for all your server system print jobs This can be any printer on the network e Pause all print jobs by default as they come into the system The operator will give each job the green light himself e Number of buffer minutes during which the fee of the previous increment will be applied in the case of a set fee e Prepaid sessions Make the time box on the server blink when the time for the customer hits seconds e If a customer orders from the canteen or if his session ends make the bell on the pc sound e Determine the basis of the numbering system for all customer receipts The last character only has to be a number e Percentage tax to levy on all prices e Identify the types of stations that are not connected with the LAN but that you wish to bill e Activate the automatic update feature of your programme e When do sessions on consoles start when the operator presses the play button or when they are switched on And sessions will end when the console is switched off or when the stop button is pressed e Enter sessions that are interrupted sudde
31. cafe Surfshop Pro gt Assets gt System or that it is not being used SS Free only This means the database is corrupted or missing To remedy this make sure you regularly back up your database using the SurfShop Installer supplied with the programme If your database is lost you may purchase a restored copy of it through our website at http www dynasoft net surfshop o I get an error Error found trying to authenticate validate your product SS Pro only This occurs if the hardware was changed on your pc if the date on the server pc is not correct if some of the programme files are corrupted or missing if the programme s demo period has expired and no valid licence key exists if you are running a version of the programme you are not entitled to or if you are trying to register a key twice and have not cancelled the first key on our Web site http www dynasoft net billing customer_area_logon html Again use the Installer as explained in 3 1 4 5 amp 3 1 5 1 to delete all configuration files and run the programme again p The play button is pressed for a client session but no time shows You might have to simply restart the server programme and let the client PCs connect again q An error 10048 is produced on starting up the server simply reboot the server pc and the problem should go away r Starting the server takes a long time and the programme seems to hang on the spashscreen SurfShop communicates with our ser
32. ds surfshop_progr sspcl_noskin exe Sending sales reports by email SS Pro That Microsoft Outlook or Microsoft Outlook Express has been installed and configured correctly if you wish to use the sending of sales report by email Name of PCs That all PCs have meaningful names with no unwanted characters such as dots hyphens Networks of 40 PCs of more SS Pro For networks with 40 client PCs or more we recommend using Windows 2000 XP Vista or 7 for the server side of the software as their memory management is better suited for such large networks Windows 9x will quickly run out of memory Size of customer receipts The size of the customer receipts is given as follows width margin included 88mm Width margin not included 70mm Adult sites You can block sensitive sites in Internet Explorer by setting up a Supervisor password in Tools gt Internet Options gt Content gt Content Advisor Enable gt General gt Supervisor Password Create Password Set the degree of sensitive content you allow in the Ratings tab Anti virus It is highly recommended that you carry out a thorough anti virus scan of ALL PCs on your network Once this is done the script blocking feature of your anti virus should let Cybercafe SurfShop through Ensure you run the anti virus at least once a week and that all virus definitions are up to date Contacting us for support If you wish to contact us for support please be ready to install a VPN programme VNC
33. e available to each rate in C Write in D how much you wish to charge for pages printed in black ink and colour In E determine how much will be charged for the use of you Internet bandwidth Two models are offered either a fee is levied for each fraction in MB that is used or this fee is levied for each fraction above a certain threshold In F identify the discount if relevant customers will get on items from the canteen drinks B Fourth tab Activate the scheduling of happy hour slots by using the tick box on the bottom left hand corner on this tab This feature enables you to add items during which the programme will by default go to specific rates depending on the day of the week and time of day The programme will check for any such information at regular interval and you will see the drop down menus for the rates on the main interface switch over to the rate that was defined for a particular time of the day and day of the week This will enable the operator to pre define happy hour times and not have to set them manually when customers wish to use the centre C Fifth tab It is now possible to identify four main programme groups and determine what charges apply to these Internet Games Multimedia and others Office Enter a name a path to the programme exe file this is the remote path of the programmes on the client PCs whether the programme s licences have to be managed by CyberCaf SurfShop Pro and a pc number
34. ession Only available with Dynasoft Cybercafe SurfShop Import an existing list of customers from another programme directly into Cybercafe SurfShop using the import facility provided on this form Simply point the system to a CSV file that you created using your old programme 3 3 2 4 Reports by email Cybercafe SurfShop Pro only Access System Menu gt Email reports As owner you have at your disposal a window that enables you to send to any email address comprehensive sales reports of the activity in your Cyber Caf This includes either a copy of the Dynasoft Cybercafe SurfShop database or a sales report in Excel format Microsoft Outlook or Outlook Express has to be correctly configured for the sending of the reports to work You may have these reports sent every so often monthly weekly Specify a date after which these reports will be sent Important Use the DBViewer utility supplied with your programme to view the content of your database sales that you received on the email Paste the database in the directory Program Files gt Dynasoft gt Cybercafe Surfshop Pro gt Assets gt System on your system This utility is not meant to be used in parallel with the Cybercafe SurfShop server but as a standalone programme to view your business data 3 3 2 5 Screensaver Cybercafe SurfShop Pro only gt gman fae Pepe ull foo Cee a prigi ered ep Come D enean ged Eeevsyiereie Mp Deen
35. f the logon boxes show on the client PCs enter your operator details click OK The screen will minimize Click twice on the bar and close the programme The operator will only be able to log into a client pc if the programme has connected previously with the server Launch the SurfShop Installer and choose delete all configuration files in the drop down menu at the bottom If the client pc logon box does not show restart in safe mode press F8 before the Windows picture logo shows locate the file shopservdata txt in the windows directory and delete it Restart the machine and complete the server identification again Use this Installer utility as explained here every time you have problems with your programme SurfShop will then be reset if you delete the configuration files For SurfShop Pro and to register your licence again go to our customer logon area and generate a new key as explained in paragraphs 3 1 4 5 amp 3 1 5 1 Another way to prevent SurfShop from starting on each reboot is to delete either directly in the PCs registry or by connecting remotely from a different PC and deleting the entry for SurfShop in the following key HKEY LOCAL MACHINE SOFTWARE Microsoft Windows CurrentVersion Run Important Please note that Dynasoft has not built in any special password or keyboard key combination that could enable the administrator to bypass the screensaver as this kind of information can easily be published on the Internet and thereby r
36. he client programme disconnects often at the end of sessions SS Free only This behaviour is normal as it is required that client programmes be restarted when problems are detected by SurfShop Simply carry on with the next session when the client programme reconnects get a Data corruption detected message SS Free only Make sure neither your operator nor your customers tamper with the files that are necessary for the programme to run or the programme itself get a Error found trying to authenticate validate your product message This normally occurs if the programme has been tampered with the database is damaged the data that is saved by the programme on your hard drive is damaged your system date is incorrect or the programme cannot communicate with the Internet effectively having two network cards may cause problems Check the following breakdown of what the error codes Err Loc mean For SurfShop Free The application files themselves have been tampered with Some of the dll files SurfShop installs have been tampered with General error when trying to check for the integrity of the programme Some of the configuration files and settings of the programme have been tampered with or got corrupted Some of the configuration files and settings of the programme have been tampered with or got corrupted The programme found general problems when it tried to go on the Internet The programme communicates with our se
37. hop Pro users you might have to regenerate a new licence key as explained in paragraph 3 1 4 5 Back up your registry and database files if required using the Routine Tasks section on the Installer The programme never went into the demo mode and is asking for an activation key SS Pro only For a reason that is hard to identify sometimes Surfshop does not allow the user to use the programme in demo mode for 30 days but asks for an activation key immediately after installing it In this case please uninstall the programme and try and install it on a different pc The programme just hangs if I run it using an account that is not the main administrator account for windows We have noticed that this happens with Dynasoft SurfShop Free when Adobe Reader 7 0 is installed This is a problem strictly related to Adobe It goes away if one opens a pdf file Alternatively install version 6 0 or 5 0 of Adobe Acrobat Reader The running of the server is slow This programme was tested extensively in many real life environments and will work fine provided your network is correctly configured i e g NetBEUI should be installed as a protocol ii Remove all other non essential protocols and services from all your systems iii All PCs should be pingable by their net bios names and IP addresses iv No unnecessary resource hogging programmes should be running on your systems Spyware and too many peer to peer programmes will slow the network and the n
38. hts local security policy in the control Panel you wish to give to your user Uninstalling the client If no session was run with the server the only way that the client can be uninstalled is to reboot the machine bring up the task manager and try and kill the task ssfcl or sspcl for Cybercafe SurfShop Pro Client before the screensaver comes up Doing this in safe mode might be easier There is no other way as to have included a shortcut would have been a security hole that any malicious user can exploit with your programme If a session was run log into the client programme using the last operator s login details To stop the client software from starting it is also possible to delete the entry for it by connecting to the PCs registry remotely and look up the following key HKEY_ LOCAL_MACHINE SOFTWARE Microsoft Windows CurrentVersion Run Re installing the programme SS Pro You may choose to either keep the configuration files that hold your licence data and the layout of your network and uninstall the programme or choose to delete them and uninstall the programme To achieve this use the SurfShop Installer utility provided drop down menu at bottom of Installer screen a Internet based licence key If you wish to re install the programme you will have to obtain a new licence key from our Website by going to http www dynasoft net billing customer_area_logon html Enter the login details you received when you purchased the programme Don
39. ies from this screen Oynasolt Cybercafe SurfShop Fro Income File LEN a a Pi Sah EM bari here yee labereet beiin Cudham ee fare Danes ar frst nase You may print your report or save it using 10 different file formats with this screen Use the Printer Setup button at the bottom of the screen to modify your printer settings haket s en ere et et re la 3 3 2 17 Licence Cybercafe SurfShop Pro only Access System Menu gt Licence Go to this section to enter your personal details and to activate your programme You have two methods of activation at your disposal to do this e Internet based key Go to www dynasoft net surfshop and order an activation key Once you have received the key press on Activation Request Paste the key in the dialog box that appears To obtain more licences should you wish to plug in more machines into your network send us a request for more licences then when we have confirmed this to you click on the button next to Activation Request called Check client licences or use the new key that we will send you via email e Hardware dongle key Insert an Dynasoft dongle into an available USB port install the drivers located in the directory All gt Extras gt DongleDrivers of your downloaded package or CD Rom To request more client licences press on 1 Create user key send it to Dynasoft and co
40. in name Only the programme and not the current user will benefit from the increased rights that are granted In some cases you might have to right click over the exe file of the programme client or server and choose Run as to run within this account with reduced rights the programme using the new account This account should ideally be at least an account with power user rights You may then modify the different windows rights local security policy in the control Panel you wish to give to your user 3 3 2 Dynasoft Cybercafe SurfShop Server 3 3 2 1 Operator logon window Danae Cybercafe Surtshop Pro wh 90 Operater Legen Access On programme start up This window gives you access to the programme as an authorised operator Access rights set when your account was created will be reflected as soon as you logon The very first time you launch Cybercafe SurfShop the screen is slightly different This screen is for the owner operator He has to enter a first last and user name along with a password His details will then appear in the operator accounts screen All rights will be activated by default Tick the checkbox in the middle of the screen to enable Wake on LAN This will only work if your PCs support this feature and if port 8900 is open on client PCs and server 3 3 2 2 Main Interface Me mm fee Pee brrr Tei ee eee ee dee w a SPs we ee ee kerekere unanuununn Camm mpi pm s
41. ious version of SurfShop Pro or SurfShop Free to the latest version of SurfShop Pro To upgrade from an earlier version of Pro to a more recent one simply run the program s installation package then the main application and all files will be updated accordingly To perform an upgrade from Free to Pro simply use the SurfShop Installer utility provided and follow these simple steps Perform a back up of your registry data and database using the Routine tasks section in the SurfShop Installer Go to the drop down menu at bottom of the form of the Installer utility and select I wish to uninstall the Cybercafe SurfShop programme Click the Go button Uninstall Cybercafe SurfShop Free using the Windows Uninstall window that comes up next Download Cybercafe SurfShop Pro and install it Paste the backed up database in Drive gt Program Files gt Dynasoft gt Cybercafe SurfShop Pro gt Assets gt System If you have any need to create a new key please do it on http www dynasoft net billing_software customer_area_logon aspx using your login details and the last key you were using e Important Also when doing an update make sure all PCs throughout your cybercafe have the same version of the program e Under Windows 2000 XP Vista 7 and 8 when installing the program and if you get messages half way through about files not being able to be copied on your computer just press OK Yes or Continue 3 1 6 Customizing the I nterface Skins T
42. is free from www realvnc com http www realvnc com gettingstarted html Netmeeting or Remote Desktop or any other VPN programme on the server and or client PCs so as to make identifying any potential problem easier for us You might have to open and redirect some necessary ports on your router and or firewall for these VPN programmes to work For VNC for instance you can get help about setting it up from http www realvnc com gettingstarted html Make sure you redirect ports 5800 5900 in your router and or firewall to the internal ip address of the pc you re working on Use this page to check if VNC Server is reachable from outside http www realvnc com cgi bin nettest cgi Important Please ensure when you get to call on us for support that no user is using your computers so that we can work efficiently on solving any issue you might have Screen resolution The server programme requires a screen resolution of 1024 768 minimum Plugins for Dynasoft Cybercafe SurfShop Free Please turn to the SurfShop Installer to access a webpage for the list of plug ins that have to be installed with the free version of our cybercafe programme for the server client PCs Windows XP Service Pack 2 3 users to test any conflict with Windows deactivate this Service Pack and or any script blocking and firewalling that is running If you have problems accessing your files and folders on your network it is highly recommended that you install the protocols NetBI
43. isk compromising the security of other cybercaf s Please use the methods given above iii Make sure you can ping all PCs on your network names and IP addresses and that they all have the same subnet mask Bad switching of packets between PCs and bad configuration of the IP stack can cause the PCs not to connect as Cybercafe SurfShop uses the IP addresses to establish communications We have found that some routers hubs or switches can have faulty switching modules and that some cards do not relay the ICMP protocol used when pinging correctly especially VIA Rhine II cards and early models of the ADSM modem router Thomson Speedtouch Replace the faulty switch hub router or LAN card with ones that work iv Multiplying the Internet connections can cause the networking of Windows not to work correctly Especially running a router based connection on the back of an Internet Connection Sharing ICS connection can cause the networking in Windows to stop responding to pinging between stations v Make sure all the Microsoft updates and service packs and utilities are correctly installed as explained in point 15 above This is especially true for Windows 95 98 ME and 2000 Error messages appear on the client or server programme Use the drop down menu at the bottom of the SurfShop Installer to reset your programme Use the option Delete all configuration files Restart the programme up again after and complete the different screens For SurfS
44. key at any time by going to System gt Licence and then click on Activation of Cybercafe SurfShop to unlock the programme To unlock it press Activation of Cybercafe SurfShop if you have a valid key or obtain an Activation Key and fill in your order on our webpage if you do not have a key Paste the key in the large box and then press Verification to activate your programme Make Sure you have an Internet connection active at all times iii Owner password menu Enter the owner names first last and user names and password to activate the programme iv Enter a valid email address SS Pro v User costs menu Determine the type of charging system you want to use for your customers the different programme groups available to the client PCs and the various system options given to personalise the behaviour of the programme More information on this in paragraph 2 2 2 7 vi Selecting your client PCs menu Choose the stations PCs and consoles you want to follow and bill More information on this in paragraph 2 2 2 15 6 Move on to the installation of the client programme on each client pc 3 1 3 Installing the Clients 1 If you get messages during the installation of the setup package simply click Yes OK or Continue to the end of the installation Place the CD Rom in the CD drive or download the programme from www dynasoft net surfshop downloads html 3 Depending on how you obtained the files a CD Rom Click twice on the Dyn
45. ll prepaid Internet sessions You would usually remove the items if you are happy the session finished Close the form If the customer was an account holding one and he ordered from the canteen you would not see any Internet session but only the drinks say he ordered 3 3 2 13 Add items to the canteen manually Part of the Point of Sale system of your caf Sie p mi i hg Eain a le tl hs fae Access Services Menu gt Canteen orders gt Add item This is where the operator can add items that customers have ordered As mentioned before they normally have a separate screen where they can order from see 3 3 3 3 but the operator can also choose to add things himself by using this screen It is then possible to manually add items to the canteen This is useful if your shop charges for scanning of documents CDR burning etc i e items that the customer can t readily order from the station he s working from For sales to a customer without associating the sale with a client pc write O for the station number The table at bottom right shows your canteen menu as it appears in the canteen screen explained in 3 3 2 11 3 3 2 14 See screenshot of client pc Cybercafe SurfShop Pro only Teese ee ee ki Access Services Menu gt Screenshot client pc Use this box to see a screenshot of the client PCs work area Use this facility with caution as it puts some strain on the network and server PCs resources 3 3 2 15
46. minutes e Auto codes These are like pin codes Generate an auto code from within the programme Enter the number of minutes or the money they wish to spend the programme groups allowed Internet Games Multimedia or Other and press Add to add the newly created customer The auto codes are useful if you wish to sell prepaid tickets that print in advance and sell over the counter You then simply sell the tickets with these codes on them and customers just enter them on the client PCs You may also use the Generate a set of codes button to generate a series of codes automatically and save the result set in a csv file e Login names Specify your customer s first and last name at least a user name and the amount of money or number of minutes they wish to spend Add the new customer in the system Add button Determine what programme groups they have access to For added security the password is never seen by anyone not even the operator but is created by the customer the first time he she logs on Likewise if a customer has forgotten his her password simply reset it and ask them to re create a new one the next time they connect Customer accounts are not tied in with a particular pc they can log into any one in your caf once their account has been created Customers can be deleted provided the operator was granted such a right You may enter negative values in case a refund has to be given to a customer Enter a negative amount of
47. nguage pack The programme was extensively tested under these regional settings and should give few problems 3 Running the programme under a Windows user Under Windows XP Vista and 7 when the programme starts up for the first time and if you do not use the programme under the main network administrator account you will be requested to enter his her login details Please note that under Windows 2000 you might need to change the current user s rights so the programme can run using that account To do this and from within the network administrator s account go to Control Panel gt Administrative tools gt Local Security Policy gt Local Policies gt User Rights Assignment Under there you ll see Act as part of the Operating system Double click on it and add the Windows user account that will run the Cybercafe SurfShop programme Reboot the machine afterwards Doing this is especially required if you wish to use the blocking options on the client PCs To install the installation package under a different windows account right click over the setup exe file and choose install as and enter the administrator login details In some cases you might have to right click over the exe file of the programme client or server and choose Run as to run within this account with reduced rights the programme using the new account This account should ideally be at least an account with power user rights You may then modify the different windows rig
48. nly in the income file e Let client PCs automatically reboot into a windows account when these reboot or start up e Only keep in the Event Logger those entries that are not older than in days e Only keep in the URL Logger those entries that are not older than in days 3 3 2 8 Blocking Options Cybercafe SurfShop Free Main security levels only no management of downloads hiding of drives and killing of certain windows ee h r M li q Lect h aap E f pepi dg peter an a el ol oe if aah h tT manar a eed af arnan liir H i pam bee mef 7 imile EH Goes miina igt mule fshhe trteah anghbhasrkas eed Ha iampainr sa ria ee Hy Deimas El I iaki Tabbar ee ee jeg afl frum kier Heng y mhir Penis Bare efi ge Jm mensis Fram iari Hiran dnb ipil ilah iiem ren I F Bobir Femmes apral beg zomi T i qui O kshie CG iier ae OP ee ore E Access System Menu gt Blocking options e First tab Set the security level on all client PCs to either high medium or low or choose custom to set all 19 options manually Going from one level to another undoes the blocking items that were activated with the previous level By clicking Custom all blocking options will disappear on the client PCs and they will be restored to their original state e Other tabs Activate 19 system wide options if you want to protect the client PCs and avoid users from tampering with the machines Enter a star to activate the relevant option fo
49. o design your own skins you can do it in two ways starting from a skin file and to modify it or directly to create a new one A skin file has the following look Pe Jel e ai SB See Se Rakai barkexck bodytext transparency D You can copy this image and modify it respecting the dimensions and position of the buttons and the parts corresponding to the title bar and body You can give the look you wish to the buttons you also could give the shape to the edges since there is a colour that will be transparent In following illustrations you will see a description of the parts that compose the image and are used to define the skin IPAS Per elle aaa CeO ie RaRaERaE CC barkexk bodukext transparency m f J i 7 left side of the title bar it is the top left corner of the form middle section of the title bar this image stretches according to the length of the form transparency is not allowed in this part right side of the title bar it is the top right corner of the form colour box that define the text colour in the title bar colour box that define the text colour in the body of the form which corresponds to the change that vbSkinner makes automatically to the ForeColour properties of the controls as long as the ChangeControlsForeColour property value is set to True 6 colour box that define the colour that will be considered transparent To have a transparent colour is useful to give roundness to the corner
50. oblem with your Windows installation Please try installing SurfShop Free on a different machine in such cases For additional information on using the programme read the information provided on each screen of the programme and in the Dynasoft forums on http www dynasoft net forums Trouble shooting a How to report bugs Please note that in order for bugs to be fixed Dynasoft needs as comprehensive a bug report as possible This especially means that we have to know the exact steps that lead to a bug appearing what buttons are clicked in what order what settings were entered time of day date screenshots of the problems and exact configuration of the windows machines used Please also send us any error log files the registry key for your data located in HKEY_LOCAL_MACHINE SOFTWARE Xenon and a backup of your database Please zip all files and send all bug reports to support dynasoft net An alternative would be to let us access the server via VPN and give us access to your database so we can see what the problem is and see what your data and settings are at the exact time the error occurred Please do not send us any sensitive information contained in your files like customer credit cards Thank you b The programme does not start correctly under Windows Vista 7 See problem c below c Problems registering certain DLLs SurfShop was tested with Service Pack 3 for Win XP Vista and 7 and should not give any problems Under Windows Vista 7
51. one 44 208 133 37 67 Phone 44 870 119 06 36 Email tinfo dynasoft net
52. or your server and client programme and unlimited design capability for all programme screens 20 user blocking options Choice of four charging systems for your customers Set fee decreasing cost single fee or fixed rate Choose between on the spot prepay and post pay billing or sell prepaid accounts through the use of a login and password or a single pin code to your customers Canteen POS get your customers to order drinks and food directly through the Dynasoft Cybercafe SurfShop client Keep an inventory of all items so you know when to reorder stocks Customized screensaver to personalise the computers of your Cyber Caf Dynasoft Cybercafe SurfShop is fully crash tolerant preventing all loss of session duration and cost Server access with different levels owner administrator and operator Automatic live update built in valid for minor updates and Wake On LAN Very competitively priced Powerful features you will only get with Dynasoft Cybercafe SurfShop Dynasoft Cybercafe SurfShop security and user peace of mind Exclusive features o All personal data is wiped clean between sessions including passwords login names auto complete entries temporary Internet files and all MSN Yahoo AOL Messenger ICQ and Skype user account data o All network data is encrypted Customer passwords are only visible by them o Don t loose any sleep over a system crash We will send you a copy of your database by email so you can be u
53. ormal running of the programme v Also check that the machines installed fits within the minimum requirements laid out in this manual in paragraph 2 above vi Every now and then the SurfShop Free programme will appear to be slow This is normal and will only happen every other day the first time you end sessions at the start of a new day Just let the programme finish what it is doing an hourglass will show for a prolonged time period usually up to 60 seconds with an ADSL line vii If after you started a session the station s play and stop on the server grey out and the stop button never appears again simply close the server programme and restart it The programme will detect the live sessions again viii SurfShop uses Unicode character sets for the programme s captions to allow for non Western users Make sure you activate Unicode on your system ix The TCP IP network stack can become corrupted x Corrupted Networking or Winsock Windows Socket Interface problems on Windows caused by missing registry entries xi Installation of programs or tools that modify Network and Winsock configurations xii Issues caused by Microsoft updates and patches xiii PC not obtaining DHCP address xiv Network driver problems or Winsox errors To fix some of the above problems you may use utilities like WinSock XP Fix available on the Internet as a free download for Windows XP only For Vista to 7 use the command netsh winsock like so T
54. ounts press F8 when the pc starts and go into safe mode Database The SurfShop database is compacted and its data optimised every 2 days automatically Starting and stopping sessions It is normal for the play command on the client PCs to take some time to kick in A lot of instructions are sent to each client most notably the blocking options which can take a few seconds to be correctly activated We recommend you periodically remove any traffic intensive programme you might have running on the client PCs or the network generally so as to improve latency Server port Server and clients use ports 1001 1002 and 1003 Avoid having programmes that listen to or communicate with these ports as critical errors can result Windows firewall Please allow SurfShop to work from within the Windows firewall on the server and all client PCs Ghost images We highly recommend using ghost images Symantec Ghost http enterprisesecurity symantec com products products cfm ProductI D 3 to periodically re install all machines quickly and easily and more importantly to avoid accumulating potentially serious problems viruses Scum ware programmes that can wreak havoc on your network Client PC errors If an error has occurred between the server and a client it is possible to view the nature of the error by passing with the mouse over the icon featuring a disconnected drive and a question mark located on the screensaver when a disconnection has occurred
55. p and running fast It s as easy as that o Dynasoft Cybercafe SurfShop does not corrupt your PCs uninstall the programme easily install all Internet utilities you will ever need back up all critical data and roll back all blocking options on each pc to its original state all using our special Installer programme o Check what sites or URL your customers are viewing and create a screenshot of their PCs at the click of the mouse o Manage all customer downloads accurately by specifying the type of files customers are allowed to save and where to save them on their pc Ease of use o Simply use it as if you were using a VCR by starting stopping and resetting sessions at the click of a mouse Access of all 250 PCs is done in 2 clicks or fewer An important advantage of Dynasoft Cybercafe SurfShop is its simple interface It is devoid of useless value added features that bloat software make it hard to work with difficult to learn and slow it down o Blocking options and client configuration are set centrally from the server This will save you running round your Caf trying to change configurations of blocking options passwords or customisable features on each pc o Install Dynasoft Cybercafe SurfShop on all versions of MS Windows From Windows 95 NT to 7 and Server 2008 on any PC machine under any Windows user account alongside any other software and regardless how the Internet connection is shared MS ICS NAT Routers or accessed
56. pecifying the number of items available against each one Any shortage of items i e any item that has fewer than 5 items left in the inventory minus those items that are on order from your current customers will show on the application s main interface in the status bar Items that have hit O we also take into account items that are on order from your current customers will not be shown in the list of items available for order in the client and server interfaces Make sure you regularly top up these items or simply write a big enough figure for them in this Canteen screen 3 3 2 12 Orders at the Canteen Part of the Point of Sale system of your caf a een ee ee l a Access Services Menu gt Canteen orders This is where all orders in your point of sale system are viewed Any customer order the main server gets will make the box with the name of the pc flash To access the details of the order simply click on it when you see it flash The items you are likely to get as orders are then e All orders at the canteen for drinks and food or other Print jobs e Internet sessions that were prepaid All prepaid sessions will appear as a line in this point of sale viewer When this interface opens you have to mark all items as served if you accept the order When a session is stopped you have to mark all items as served otherwise you won t be able to end the current session Only customers themselves can remove items f
57. programmes listed there are set using the Charges and Options screen in 3 3 2 7 Ensure that when registry batch or ini type files are created they all contain data and that for ini type files a valid path is specified in the relevant boxes on this screen It is normal for the client pc to freeze for a few seconds when licences are installed This makes sure the user is not interfering with the process of installing licences More information on how to write batch files http www robvanderwoude com index html 3 3 2 27 Reboot Shutdown Station Oynasolt Cybercofe SurfShop Pro v4 60 Eo if Access Services Menu gt Reboot Shutdown station Write a comma separated string of station numbers or a single station number to start up Wake on Lan required SS Pro reboot or shutdown a station Only stations that are not in session can be rebooted or shutdown 3 3 2 28 Bandwidth Monitoring Cybercafe SurfShop Pro only Access Services Menu gt Bandwidth Monitoring Bandwidth monitoring is a powerful feature that combined with the rates you can set for its use lets you decide if you want to charge for heavy use of your Internet bandwidth For it to work click the tick box to activate monitoring and remember to set rates in the Charges and Options screen for the bandwidth usage The programme uses this form to display the usage of a particular station but will keep tracking this usage during the entire length of a session
58. py the key you will receive back from Dynasoft in the large box at the bottom Write the new number of client PCs wanted in the smaller box above and press gt 4 Verification lt e You may switch from the dongle to the Internet based system by sending the dongle back to us postal address at bottom of manual and we will send you an activation key by email See section 3 1 for more information on this 3 3 2 18 Event Logger REREECESEEREESCEL EGRESS IEEE Access Service Menu gt Event Logger This utility is useful if you wish to follow closely what operators and users are doing on your network To activate it go to Charges and Options System Options II last tab and tick the activate Event Logger line and specify how far back the logger should log these events for You may print the table or select line for deletion by hitting the Delete key on your keyboard This feature appears as a configurable user right in the Operators screen in 3 3 2 6 Click on Activate event logger to activate it and set in the Options and Charges screen a number of days after which events are deleted 3 3 2 19 Client PC Tools Cybercafe SurfShop Pro only ee na i Access Service Menu gt Client PC Tools Tools include a whiteboard a local network chat and the possibility of forcing client PCs to see the server s desktop These tools are useful if computer based training is organised Displaying the server s desktop enables pupils to
59. r accounts Manage all personnel authorised to use the system from within this form You can add remove or modify all operators and grant them access rights to different parts of the programme Operators with the relevant right granted to them can also log into each client pc The Cybercafe SurfShop screensaver will then minimise Simply double click on the minimised screen to restore it Usage Only operators with sufficient rights can modify or delete the owner operator Operators cannot create accounts that have more rights than the ones they were originally given They cannot delete their own accounts or types of operator above them For instance a simple operator cannot delete an administrator The operator sitting at the top is the original owner the person that was identified when the programme was installed and run for the first time 3 3 2 7 User charges and System options No programme groups with Cybercafe SurfShop Free and limited number of system options Deel Cpbercale Sorlles Pre 700 Chup pie aed qari ap F f A Interest fe eehene A Pist fer iei dee epee Dai fea LF Ti len Por eph i13 L D FAAR g iah FEL Par raain omis star day D tiye ral speller E Piei gunt For hr Gade al Prepaid Pariu oes pi fn mih ie rraning valor Palit fi i Ee icc Pa i Pei F IYF fjir For Prai 1 EA dese Far i Fora i AA rew boll i dune Fy i Feira i BUE tipis D Pris Fajri PGs Lr Cord ml j peed pee hiph eb I
60. r all PCs or a comma separated character string with the pc numbers You have at your disposal a very useful anti download option at the top of the last tab whereby you can set the types of files you wish to authorise or disallow and specify four different locations where users can save these files Level Level Level Block keyboard and mouse at end of session Use it if you have not activated the customer accounts Y f Hide Disable Network Neighbourhood and My Computer on Deskto 7 7 7 Hide My Documents S F Disable Task Manager remove Shutdown Log off from Start Menu OM TM Hide Control Panel Settings o y r l r i Documents fromthe startmenu o o T77 Disable right click context menus right clicking ofthemous 7 7T Disable Windows special key combinations Win F Ctrl alt Del Asra OOOO O T7 a Disable CD drive a cd rom has to be inthe drive and CD autoras 7i 7 Empty all Internet related history entries at end of sessions Temporary folder Internet temporary S folder cookies auto completes passwords Restrict Internet Explorer options Open file Save As Restrict Internet Explorer options Open file save as SCSC S S S NINN NN NSSS NINN NNNSN Block Windows Registry Editor Block Command Prompt MS DOS window Downloads Cybercafe SurfShop Pro only 3 3 2 9 Sending of Messages to Users Ih um arim rhi ely arenam iei bl aim Access Service
61. rent licences you bought for each programme on the second level of nodes e Within each licence the different formats licences normally use to store the licence information on the remote client PCs These formats and ways licence data can be stored are o The registry This works just like running a registry reg file on a pc It stores all the different changes you wish to make to the remote registries This file will be sent to the pc making a request for a licence and then run on the remote system In the box marked with a bold sign write the modifications to the remote registries that have to be made when this request is made In the box with the sign write the information needed to restore the remote registry to its original state before the licence was requested o Batch files and their extension These will be run as with registry files each time a user requests a licence for a particular programme As with registry files you can build a batch file that will restore the systems to their original states by using the second pane on the 2 tab o Ini type files these can be of any type are flat text based files that will be pasted at the location specified in the path box on the third tab You may choose any combination of these files using the command buttons in the top half of the screen To add a new programme and its licences build the different choices that best fit the way licences are kept for this programme
62. rfshop downloads html On our website the server part is included as part of the full installation package 3 Depending on how you obtained the files a CDRom Click twice on the DynasoftSurfShopProServerSetup exe or DynasoftSurfShopFreeServerSetup exe file in Server or on the server icon from within the SurfShop Installer utility b Downloaded files Click twice on the DynasoftSurfShopProFullPackage exe or DynasoftSurfShopFreeFullPackage exe file where you downloaded it Extract the files in this zipped file to a location on your pc and run the installation as explained in a 4 You may install the programme from within a different Windows user account Windows 2000 onwards only by right clicking over the setup exe file provided with the installation files Choose Install as and specify the network administrator s login details Make sure you install the programme from within the account you wish to use 5 Follow these steps to install the server programme a Setup programme follow the steps as instructed and click OK or Continue if dialogue boxes appear Once the installation has finished you will find a link to Cybercafe SurfShop in Start gt Programs gt Cybercafe SurfShop b Cybercafe SurfShop programme i Choose a system language ii Licence menu Trial Demo mode in SS Pro Enter your details and press OK You have 30 days in which to try the product Enter a valid activation
63. rogramme licences dynamically for you and will tell you if a programme is in big demand and needs more licences o In account or pre pay mode all sessions clock down and PCs lock up when they hit zero A warning is flagged up to users two minutes before sessions end Customers can top up their account while in session or change pc Sales taxes fully supported Event Logger to ensure you know who s doing what where and when on your network Sessions can be paused and resumed at any time Import any existing list of customers directly into Dynasoft Cybercafe SurfShop Many countries around the world require that cybercafe owners keep information about all customers who walk into their centres this includes a log of URLs visited name and address of the user SurfShop supports this and makes it easy to keep save and print and generally manage this data o Configure happy hour schedules easily O O O O 0 0 2 Basic software and hardware requirements 2 1 In terms of hardware Common to Client and Server e For optimum performance 866 MHz processor or better 128MB of RAM or more e 245MB of available hard disk space e 32 or 64 bit system Server e Cybercafe SurfShop server requires 24MB of RAM 1024x768 screen resolution or better Client e Cybercafe SurfShop client requires 12MB of RAM e 800x600 screen resolution or better 2 2 In terms of software e Microsoft Windows 95 SP1 with Winsock 2 98 SE ME NT 4 0 SP6 All
64. rom their list when their sessions are active This is a security feature to avoid any accidental deletion of canteen items by the sales rep Any new session requires the removal of all items from previous session that were ordered for this station unless this item is a paused session All sessions that were cut or interrupted suddenly can be re activated from within this form If the disconnection originated on the server and no exit dialog box appeared only prepaid sessions can be retrieved if the box for registering interrupted sessions was not ticked in the system options screen 3 3 2 7 Summary of how the PoS system works e A customer sitting at a client pc presses the canteen order button on his tracker form 3 3 3 2 and chooses the items he wants to order e On pressing Confirm the name of the pc where he is sitting will flash in red on the server s main interface Click on it and open the Orders at the Canteen screen as per 3 3 2 12 e Mark the items ordered as served or otherwise Close the form e When he finishes his session a form will come up reminding you that he ordered from the canteen This form is the one with the different stop buttons as explained in 3 3 2 2 Click on the See Canteen button e The box on the server s main interface showing the money and time spent will then flash in red Click inside it and a separate window will open giving you a summary of all the items ordered by the customer including a
65. rrently on order by him her To send his order he has to press the confirm button 3 3 3 4 Screensaver if Hrer Miah Pope Dy IE soft Cy bercafe Su rfS ho p The Total inier Arris Sooke far Cyheercales The Dynasoft screensaver tells users the pc is blocked with no session active Logon boxes appear at the top of the window depending on whether this feature was activated on the server side All authorised operators have full access to the client PCs provided this right was activated in the operator account screen for the operator They simply enter their login details The current operator can even access the client PCs if the client is disconnected from the server All blocking options get disabled whilst the operator is in the client pc These reactivate themselves after the operator logs off Important If you wish to modify the server to which the client pc is pointing use the Installer utility supplied and delete all configuration files on the client pc drop down menu at the bottom of the installer utility If the PCs keyboard and mouse lock up which is normal as it is an additional security measure each time you start the pc and wish to access the desktop area restart in safe mode press F8 before you see the Windows screen picture and go the windows directory and delete the file shopservdata txt The programme will ask you to identify the server again the next time it starts up Dynasoft LTD Copyright 2007 2012 Ph
66. rvers and it found a problem when it tried to connect to them NOU BWN PE 8 Problem found when trying to run some daily required scripts 9 Problem found when trying to run some required scripts that are needed when a registration of the programme is done 10 Problem found when trying to run some required scripts that are needed when a registration of the programme is done 11 General error found when trying to run some daily and or registration scripts that are required 12 General error found when trying to run some daily and or registration scripts that are required 13 The programme needs to close 14 The programme found errors when trying to run some local files that are needed 15 The programme performs a number of tasks that are time dependent It could not perform these as the time information was found to be erroneous in your system 16 The programme performs a number of tasks that are time dependent It could not perform these as the time information was found to be erroneous in your system 17 Some system files the programme requires are not present on your system For SurfShop Pro The application files themselves have been tampered with Some of the dll files SurfShop installs have been tampered with Some of the dll files SurfShop installs have been tampered with The trial period has expired General error when trying to check for the integrity of the programme 12 Some of the configuration files and se
67. s restart the programme using the dongle correctly inserted and installed System date That the system date on the server is correctly set Connection to the Internet That the server programme is on a pc that is connected to the Internet if you seek to activate the user licence for it through the Internet Domain Workgroup That the network is under a unique domain name or workgroup To configure this click on the My Computer icon on the desktop then Properties and change the name of the pc as needed Ensure all PCs see each other and that you are able to ping them both using with their names and IP addresses Failure to run a network properly configured can cause client PCs and the server not to connect Connecting a printer If you want to follow and bill your customers for pages printed make sure you connect a printer to the server station and not to any other machine Other printers for printing receipts can be networked printers Running the programme under a Windows user The client programme can run under any Windows user account including an Windows guest account for instance It is nevertheless advised that the programme run under the network administrator account or at least a power user account but is not absolutely necessary See point 3 1 4 3 below for more information on this aspect of the installation You might have to install our client programme without the skin functionality Download it from http www dynasoft net downloa
68. s Menu gt Send messages Send a message to any station Enter the text in the topmost box and the station numbers underneath and press OK 3 3 2 10 Print Manager De pst i phi ie aa dog OP aA Pa pels romina Access Services Menu gt Print manager First time use Determine the black ink and colour printers you wish to activate by going to the system option window explained in 3 3 2 7 More information about the printers location name is given in the print manager Make sure the printers you want to activate are connected locally to the server station You can determine how much a station owes in terms of print jobs and manage these jobs by entering the job id near the bottom of this screen Hold cancel resume or purge any print job Totals are given in the status bar at the bottom of the form Call up this form and keep it in loaded and in focus whilst you manage the PCs on the main interface If you activated the option in 3 3 2 7 that says that the operator will authorise print jobs each time one is received will cause the box with the name of the pc to flash in red on the main interface All print jobs are aggregated with the other items a customer orders and are totalled at the end of his session You can also view the money users owe in terms of pages printed in the Orders at the Canteen screen see 3 3 2 12 The print manager does not detect that a job is being sent 100 of the time This is due to the inform
69. s as possible Internet Explorer has to be version 5 01 SP2 or more recent Install all Microsoft Service Packs and security updates for your OS Avoid accumulating too many print jobs in the Print Manager as this can result in Windows becoming unstable due to a high demand on system memory Even though Cybercafe SurfShop can be used within any Windows user it is preferable to install and the programme from within the Windows administrator account 3 2 Quick Start Guide Once the setup has been successful launching and getting Dynasoft Cybercafe SurfShop to work is very simple The programme uses two types of users the occasional user in either prepaid or post paid mode and the regular customer with an account The latter type can access the Internet through a pin code called an auto code or a login name Identify the server pc on each client pc and connect them to the server by making sure the button on the server s main interface turns green This indicates the client pc is connected For the occasional customer i e someone who does not need to set up an account use the play and stop buttons on the server s main interface for opening and closing sessions Pressing the stop button will display a form so that you can decide to apply the following action to the session o Stop it o Stop it and print a receipt o Pause it so you can carry it on later o Transfer the session to a different pc one that is not already in session o Top up
70. s of the form Transparency is only valid in sections 1 3 8 10 13 and 15 all the other sections do not allow transparency 7 colour box that define the body colour of the form corresponding to the change that takes place in the BackColour property of the same one 8 top left section of a form when it doesn t display the title bar This happens when the BorderStyle property is set to O or when the properties ControlBox is False and Caption 9 Top middle section of the form when it doesn t display the title bar 10 Top right corner of the form when it doesn t display the title bar 11 left side of the form 12 right side of the form 13 bottom left corner of the form it allows transparency colour 14 bottom middle section of the form 15 bottom right corner of the form it allows transparency colour URWNE KxXxES lt S CFURQDDBDOSSZSTAT Se tr0a0T5 9 close button close button pressed close button disabled restore button restore button pressed restore button disabled maximize button maximize button pressed maximize button disabled minimize button minimize button pressed minimize button disabled minimize to title bar button minimize to title bar button pressed minimize to title bar button disabled restore from title bar button restore from title bar button pressed always on top button always on top button pressed change skin button change skin button pressed custom button
71. scccsccesccssccnsccscccscecscesscessceescessceuscescesscesscecscesccescecsceescessceescessees 28 B22 7c REOOOR Shutdown Stalloni esserne E E E EE 29 Pa Ae PaA A MOON eea E A AAE 29 F e ADO Oe ee ee eT ee ee en ee en eer ee en 30 3 3 3 Dynasoft Cybercafe SurfShop Client c cece cc cecceeccesccncceeccesccesceussescesccesccesseussescenscesceesseusceuseenss 30 3 3 3 1 Server Selection cccessccssccssccssccscccscccsccesccssceescesscescecscesscessceuscesscessecsssscesscecscesscesceescescsesceescessees 30 Be ar eee ee i abo ig ene eee eee A em me ne nn ee nme enn en eC A eee 31 eee ED EEDS 1 TAEA E A AON E E AOA 31 PTO O a A EA TE EER 32 1 Dynasoft Cybercafe SurfShop Pro Features Dynasoft Cybercafe SurfShop is a new generation of Cyber Caf software packed not only with all the standard features you expect from such a package but also with powerful security features you will find nowhere else Dynasoft Cybercafe SurfShop is the market leading and definitive cyber caf management software in continental Europe Dynasoft Cybercafe SurfShop was developed to finally empower the Cyber Caf owner with a precise and robust tool to administer his business You will be up and running in minutes thanks to the easy to use installation package set of tools and interface Dynasoft Cybercafe SurfShop has all the standard features you expect in a Cyber Caf software Up to 250 PCs configurable Up to 100 different skins f
72. sco sees cas assented E E E E E EE AE E E 6 3 1 6 Customizing the I nterface Skins sseesesssssssssssccceeeesssssssseoceceeeeesssssseeocececeeesssssseeoceeeeeesssssseeeoeeeeeesssssee 7 3 1 7 Notes and Troubleshooting cece cece cc ceccencenceeceenseeeeessenseeseessenseessesteeseeasesseeseessenseeesentenseesesseesees 3 Ex INN NV hase es EE E sc ce eet sete metre at en le eae es arene E A E E E oatel 11 3 2 Quick Start CL 0 enn a ny cn dna aa Sm Eee TT Py eee Cer ener ere 12 3 3 How to use Cybercafe SurfShop ccc cccccccsecccsecccecccenccceseceeecceecseeecseeeseeeessuecseeesseeeseeeeseues 12 3 3 1 Running the programme using a Windows USEF ACCOUNT ccc ccc sees ceccescenceeceenseeceessenseeseessenseees 12 3 3 2 Dynasoft Cybercafe SurfShop Server 0c cece scene eeccencenceeneenseeceeseesseeceenseeseeasensesseessenseeseessensenas 13 332 Operator logon WINGOW oirein aE DE 13 Po E a ES EE EEE 13 Pa Ce aE O a E ae eee eee eee nee eee reer 14 Ie FREON Sy SN lie seerssds atest peers eee E E easiest pe setae caren ate asda anes seston Senate 15 ENA EE a EE A E EE EENE EA EE A E E E E AET 15 3 3 2 6 Operator accounts ssessessesersersersessersessesesstserestserseosersessessteeteereeoseoseoseostesteteeteeoseosersceseeereseeeeeeeeee 16 3 3 2 1 e USEr charges and System OPTIONS cesncraceesacadcessusspceedavatenevesueceesuselusiedtiaucnaledetesuiasawebaiecelesaaineceetnececcosaians 1
73. ses for game consoles tell us what the type of console we are dealing with For instance O050f2 or OOD3A indicate we are dealing with an X Box The file that SurfShop uses to identify the type of non pc station is called ShopConsolesMAC ini and is located in the directory Program Files gt Dynasoft gt Cybercafe Surfshop Pro gt Assets gt System on the server A limited number of stations are preset in the file e g X box If you wish to add another console station under a specific type of non pc station and not identified in the file you may add it under its correct location X BOX DREAMCAST or OTHER and use the same syntax used ie the first few characters of the MAC address followed by NetType This file is used so the type of consoles can show on the main interface and thereby lets you know what device each station refers to ie X Box vs Gamecube You may also simply add a non pc station manually and make it appear on the main interface quickly for customers who wish to connect a wi fi station quickly for instance For this simply look up the wifi client s MAC address by entering its IP address and pressing the Check MAC address button Write the first few characters of this MAC address under the correct section in the ini file as explained above You can add your own types of non pc stations just as long as you make an entry for it in a new section in the ini file The entry called SendPing
74. the session if in prepaid mode with more money To set up a prepaid session simply click on the drop down menu right of the display of time and money for the pc you wish to allocate to the user and click on prepaid for the required rate Standard Reduced A reduced B see 3 3 2 7 A form will appear Enter a time in minutes or money value and click OK Click on the play button to start the prepaid session For the regular customer create an account for him her by following these simple steps o Go to menu gt Services or click on the Customer Accounts button in the shortcut menu at bottom right of the main interface o Decide if you want to give the user a login name or a pin code called auto codes by clicking the wide button at centre of screen See and activate Auto codes User Accounts o Login names o Enter at least a first name last name and user name Click on the time or money radio button at centre of screen Enter the time they wish to spend in hours and minutes or a money value Choose the rate you wish to apply to this purchase in the framed radio buttons at top right Click Insert and confirm and print a receipt if required the sale Finally ask your customer to go to an available pc and enter their newly created login name They will have to create their password the first time they connect This is done only once o Pin codes o Click generate auto code Enter the time they wish to spend in hours and minutes or a money value Choose
75. then press Add You may add a programme then decide to add an additional licence later by pressing the Add licence button Whenever the different files have been modified press the Save data button To recall a licence that is being used by a remote pc press the Force recall a licence For this make sure you click on the relevant licence that has to be recalled in the tree view By clicking on a licence under a programme heading you may check how many times it has hit the total number of licences available during the past 30 days This extra bit of information is very useful as this way you can decide to purchase additional licences for programmes that are in big demand in your centre Even though a message will show on the client pc saying that no licences are currently available for a particular licence a user is requesting this counter is incremented only once during a session i e the first time he she clicks on the programme wanted Each time a user finishes a session all licences are recalled automatically to the server and shown as available for the next user All these files are kept on the server in Program Files gt Dynasoft gt Cybercafe SurfShop Pro gt Assets gt LicMan Make sure none of these files are tampered with to avoid any problems with your licences You may back them up if needed Licences are called each time a user clicks on a programme icon on his her main control screen see 3 3 3 2 The
76. time to deduct time Here the money total does not change unless you specifically enter a negative value in money terms So it is possible to enter negative time or money values if a correction has to be done for a particular account Entering a negative value for money credit will not affect the time the customer has left To modify this enter a negative value for the time as well By double clicking the name of a customer you can view all of the customer s sessions URLs visited if this option was activated and the customer s prepaid packs bought In this screen you may search sessions packs purchased or URL visited between two dates and print the results displayed in the tables or save them in a csv file To view all sessions and packs bought by all customers click on the button See all customers transactions To navigate to an URL in the URLs table double click on it Sessions are deleted not from this screen but from the Income screen explained in 3 3 2 16 Click on Activate URL logger to activate it and set in the Options and Charges screen a number of days after which URLs are deleted URLs are logged on the client PCs every 20 seconds and only new ones are registered for a particular session The length of URLs is limited to 255 characters By right clicking over a customer name with the mouse you may unblock an account that might otherwise show as being used when in fact it is not or link a customer with an activate s
77. to the end customer access to the canteen the programmes allowed to him and a means to stop his session He can view also the time and money spent so far in his session Customers can choose the language they wish to work with using this interface All changes take effect immediately without having to restart the programme Buttons available e Canteen add or modify an order e A stop button to stop the active session e More Information about how to stop or pause a session and drop down menu to change the language e Five buttons for the four programme groups and to start a network chat session The buttons for the programme groups will only be available if the programme paths exist and if the programme groups were activated for the current customer s session Click on the x to close this form will make the form go to the system tray and does not cause the programme to exit When the user stops his session on the client pc the operator has to confirm this stop During this time the logon boxes on the client PCs are disabled until the confirmation of the stop has been done by the operator 3 3 3 3 Canteen Orders Part of the Point of Sale system of your caf Access Canteen button To the left the end customer has a box detailing the contents of the canteen He can order new items specify the quantity and send the order As long as items are marked as not served he is allowed to delete them To the right is the list of items cu
78. ttings of the programme have been tampered with or got corrupted AOU BWNE The solution to all these problems is to e Ensure all Windows updates and Service packs are installed for your OS that no viruses exist and no Spyware programmes e Whilst SurfShop Free should work with no connection on the server pc it is best to make sure this Station in connected to the Internet e Check your system date is correct e Ensure you can ping our website at http www dynasoft net from the command line e Uninstall the old copy of the programme and delete the configuration files using the last option in the drop down menu at bottom of the SurfShop Installer utility as explained previously in this manual e Download the programme package from our website http www dynasoft net surfshop downloads html and reinstall it on a computer that has all the Microsoft updates and that is free of soyware and viruses and any Windows problems e Ifthe problem persists we will check what might be wrong on the server by connecting to it via VPN Remote desktop VNC Netmeeting This will be done free of charge and we would invite all users to get in touch with us and request our assistance as we wish that our programme perform satisfactorily for all More information about setting up a VPN in paragraph 3 1 1 13 above n I get a message saying Please check the database SurfShopDB mdb is installed in the directory Program Files gt Dynasoft gt Cyber
79. vers on programme start up Make sure your Internet connection is not experiencing any slowness or problems s How do I gain access to the client PCs as can t find a way to bypass the screensaver Please turn to point f li above t The server PC is behaving erratically or is not receiving connections We have found that this can be due any one of the following things i Make sure all the Microsoft updates and service packs and utilities are correctly installed as explained in point 15 above This is especially true for Windows 95 98 ME and 2000 li Follow step ii in point b above iii Make sure no programme on the server pc uses port 1001 1002 or 1003 as the Cybercafe SurfShop uses them 3 1 8 Summary gt gt I mportant considerations for any successful installation and use Let Cybercafe SurfShop through on the script blocking of your anti virus and ensure it is running at all times and is up to date in terms of version and virus definitions Check that the cabling is UTP Cat V and was installed by a professional Make sure the client pc names are the same as the DNS name when you run winipcfg Win 9x or ipconfig WinNT 2k at the command prompt Check the IP stack Make sure all PCs can ping themselves by name and IP address Remove any reference in the name of the PCs to a domain name and make sure names do not contain any dots We recommend installing Cybercafe SurfShop on a newly installed pc with as few programme
80. will greatly help you improve site monitoring a VNC from http www realvnc com This VPN makes it possible to enter each pc either from within your LAN or outside of it whilst the user operator is working with the PCs b CC Proxy from http www youngzsoft net ccproxy This proxy server offers the following benefits i Web caching expedites the speed of surfing the net ii Provides powerful management functions including seven ways to control the Internet access on the LAN They are IP address IP range MAC address User Name Password IP User Name Password MAC User Name Password and IP MAC iii The time schedule can freely control the users on line time iv It gives authority to open the different proxy services to the different users Some of them may browse the web pages or send and receive e mails and others may enjoy all the Internet surfing functions v The bandwidth control can allocate the different bandwidth to the different users Thus it can control the speed of net surfing and occupation of the bandwidth resource of each user and avoid the traffic jam of net which is caused by some users who try to download files vi Web filter can ban the undesirable sites with unhealthy and irrelevant contents This proxy software will help you keep the employees concentrate on their work or children stay away from the bad sites vii Access Logging can keep a full set of the Internet access log 3 1 5 Upgrading from a Prev

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