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IP-3062 User Guide

1. Field Name Function Always Call Forwarding Enable disable always call forwarding Busy Call Forwarding Enable disable busy call forwarding No Answer Call Forwarding Enable disable no answer call forwarding DND Call Forwarding Enable disable DND call forwarding No Answer Timeout oet no answer timeout time seconds Always Forward Destination oet always forward number Busy Forward Destination oet busy forward number No Answer Forward Destination Set no answer forward number DND Forward Destination Set DND forward number Enable Block Anonymous Call Enable disable block anonymous call feature Caller Blocking Entry 0 9 Set caller blocking numbers Save Settings Save changes in this page to the phone Cancel Discard all changes in this page 4 7 Configuring System Settings On the System tab the user can access or change e Password e ime settings e Debug logs e Reboot the phone Page 44 MOCET IP3062 Professional IP Phone User Guide Field Name Function User Name The user username It is fixed and can t be changed User Password The user password Auto DST Enable Automatic daylight saving time flag Daylight Saving Time Set daylight saving time 1 0 1 according to your location Starts on Set DST start Month Day Time Starts end oet DST end Month Day Time Time Format Set LCD date time display modes Time Zone Set Phone Time Zone System Log
2. Set the time 1 60 sec when phone off hook but not dial phone will dial out the hotline number automatically after this time period Dial Timeout sec Set the time 1 30 sec that phone will dial out automatically after this time period Enable Phone Lock Lock the phone Enable Urgent Call Enable Urgent Call to add urgent call option in dialing Screen Phone Number Display style oet the display style for calling name and number RTP Port Base Set phone local RTP Base Port Speed Dialing Entry 0 9 There are 10 speed dial entries for user to store Each entry map to the numeric keypad on the IP Phone Page 42 MOCET IP3062 Professional IP Phone User Guide Programmable Key Setting 1 16 Please refer to the section 4 5 Managing programmable keys 4 5 Managing Programmable Keys Your IP3062 Phone has 16 programmable keys which can be configured for different features To use the programmable keys just press the key then the configured feature will be executed some features will blink the LEDs or turn on the related features To configure programmable keys go to Phone tab of the web user interface and find the Programmable Key Settings section Option Name Function Do Not Disturb Enable disable DND feature Lock IP Phone Lock your phone Speed Dial opeed dial configured numbers Abbreviated Codes Speed dial the
3. Following screen is DND setting screen Do Not Disturb 4 Use the Navigation Up and Down keys to select On or Off 5 Press the Navigation OK key to confirm the changes and exit the menu 2 2 5 Lock Your Phone sometimes you don t want other people to use your IP Phone You can lock your phone and configure a personal identification key PIN to unlock the phone Page 22 MOCET IP3062 Professional IP Phone User Guide To lock your phone 1 Press Menu 2 Select Phone Setting Phone Lock 3 Press the Navigation Up and Down keys to select On or Off 4 Press Navigation OK key to confirm the change and exit the menu 5 You Will see your phone is locked Following is a locked phone screen 06 07 19 30 Phone Locked Pin 2 2 6 Speed Dialing Setting The Speed Dialing feature let you store up to 10 phone numbers that you can access easily using a single digit Speed Dial number from 0 to 9 To configure a speed dial number 1 Press the Spd sofk key below the LCD screen or Press Menu Phone Setting Speed Dialing 2 Select the speed dial number to configure from 0 to 9 And press the Navigation OK or Edit soft key to edit the setting and enter the phone number 3 Press the Navigation OK key to confirm the changes and exit the menu 2 2 7 Reboot Your phone Sometimes you will need to reboot your phone to apply new settings To reboot your phone 1 Press Menu 2 Use the Nav
4. 16 3 Alterded TAN SCM ee 36 3 17 Forwarding aO UR 36 3 18 USNO VOCS Mall nress ere nier denn rennes sean s ess danser ane rr 36 3 19 Placing a speed Dial e EE 37 3 20 USING MUITIPIS aHa Bees 37 3 21 USMO Mutiple 39 4 Using Advanced Features 40 4 1 Beete ee EE 40 4 2 Changing the USers PassWOLQ s Eu uen ir son tonus ane 40 4 3 Viewing Phone Information on Web User Interface 41 Page 4 MOCET IP3062 Professional IP Phone User Guide 4 4 Configuring Phone Settings 41 4 5 Managing Programmable EE 43 4 6 Conriguring SIP Line SOWING EE 44 4 7 Corind utring System Seting Serenaan a 44 4 8 Managing RI PR aw outed actbacudesieddeinmceiicehs 45 4 9 Managing IPHorebOON user etat udi nn reta bonore ed og edes en eder Ps 45 4 9 1 PIVS ee et 45 4 9 2 PUBIC FHODODOOR EE 45 4 9 3 RE tee estaba uei re cimi Leti a Ro iata bia atone 45 4 10 Placing a Call from the Private Phonebook ssensnennnsennsnnssennnsnnssrresnereennes 46 4 11 Sending an Instant Message MI 46 5 Using Advanced Call Features 47 5 1 Centralized Conferencing for Broadsoft HA 47 5 2 CAWN T S S D E 47 5 3 EHC OMA EE 47 5 31 Answering an Intercom Call 47 D due Placing amdmereom Call sn to echoes t ao tae De qae ees BE did 47 6 Phone Firmware Upgrade 0 00nn00nnnoannnannnannnnnnnonnnnn
5. 9 BG PEST IER M 22 2 2 4 CAE UN mE PT 22 2 2 0 LOCK dei ie due ut 22 2 2 6 Speed Dialing SOWING EE 23 Zed FACDOO VOUF ele 23 2 3 Managing Gye ghee EE 23 2 3 1 AOC get 24 2 3 2 EGUNG CONTACTO de dd ee en ae 24 2 3 9 Deleg ele 25 2 3 4 oearchihg TOI e COMAG EE 25 2 3 5 FIaciho a Call 10 4 Cona l aco tete ete 25 2 4 Managing GalbEO S enini a tuus 25 25 VIEWING Your Phone s INTONMATION BE 26 2 6 Configuring An Extended Dial Module EDM Setting 26 Page 3 MOCET IP3062 Professional IP Phone User Guide 2 7 Configuring Programmable keys nnn 27 2 8 Managing Teller Wii EUN 27 2 9 Managing Instant Message 4 nnne nnn nennen 27 2 10 et dl Lee e ue Let EE 28 Sch CoMmMON ME D mm 29 3 1 1 AO CR RP NP TM m 29 9 1 2 AM RC ID 29 9 1 9 ee ERE m 29 3 1 4 GAI eR EDITORES 30 3 2 Iistalling YoUr IF PRONG E 30 Gro Configuring Your IP Phone for Service ss 30 3 4 Biver BEE 30 3 0 Ee later DEE 31 3 6 Placing an e e UE 31 9f Adiusting Gall feli 32 3 8 canceling ae m RS ne Ris ein S 32 3 9 ANSWwWernng aG EE 33 3 10 Answering an Urgent RE 33 3 11 ROCH AA c p iL tue 33 3 12 Ending and Holding and Resuming a Call 34 3 13 Muting and Un muting a Call 35 3 14 Breit ele CT 35 3 15 Setting p a Conference RRE 35 3 16 TASER ent eee cnr err entry eee te ee eee ene eee re ee aN 35 3 16 1 DIAG E Brio oi TERME C E 36 3 16 2 oemrAUenaeg WR sis do dodi ddr it 36 3
6. Cancel soft key to reject the call Canceling a call Cancel Jf only the calling call on the phone you can just press speakerphone or put down handset to cancel the call Page 32 MOCET IP3062 Professional IP Phone User Guide 3 9 Answering a Call When there is a new incoming call on the phone you can answer a call by Using the handset Using the speakerphone e Using a headset Pressing Ans soft key Ans Rejct Fwd J If there is no other call just pick up the handset or press the speakerphone key or the headset key or press the Answer soft key Answering a call or Answer upon hearing the phone ringing If there is another call press Answer soft key to accept the call the previous call will be placed on hold automatically 3 10 Answering an Urgent Call When there is an incoming urgent call on the phone you can answer a call as you would normally however some features will be ignored automatically including DND and call blocking 3 11 Rejecting a Call When there is an incoming call on the phone you can reject the call Ans Rejct Fwd Page 33 MOCET IP3062 Professional IP Phone User Guide Press Reject soft key to reject the call Rejecting a call After pressing the Reject soft key the call will be droppec directly The record will be logged in answered call list Other call features are not affected by this operation 3 12 Ending and Holding
7. Pick up the handset or press a line key or press the speakerphone key or press the headset key VE Line Key gt You will hear a dial tone 2 Use the keypad to dial the phone number Making a call gt The LCD window displays the number you enter Note You may use the BkSp soft key to delete the last digit 3 On hook the handset when your N f conversation IS Over 3 6 Placing an Urgent Call The IP3062 supports Broadsoft s Urgent Call feature Please refer to the Section 4 4 Changing Phone Settings for more information on configuration of this feature Page 31 MOCET IP3062 Professional IP Phone User Guide If your IP phone is enabled for Urgent Call when you dial a number there is an Urgnt softkey displayed on the LCD screen Dialing 1002 um 1003 um 1004 ain 123 Dial Urgnt BkSp If you press the Urgnt softkey to dial the number out the call will be marked as an urgent call The called party can neither deny nor block the call even the called party s phone is on DND 3 7 Adjusting Call Volume During a conversation if the voice volume is too low or too high you may adjust it To adjust volume while on a call Operation Description Adjusting Call Volume a Press the Volume control key to adjust the volume 3 8 Canceling a Call After you dial a call but the called party has not answered you can Cancel the call Cancel Description Press
8. To do Attendant transfer 1 During an active call press NewCl soft key to call another party 2 Wait for the other party to answer the call 3 Press the Transfer 1 hot key Note sometimes you may place more than 2 calls on your phone when you press Transfer 1 hot key phone will show a call list to let you select a call to finish the transfer operation 3 17 Forwarding a Call You can configure your phone to forward your incoming call to another party which is sometimes called as static forwarding You can also dynamically forward calls while your phone is ringing There are three types of static forwarding e Unconditional e No answer e Busy For more information on how to setup static call forwarding please contact your administrator or Service Provider support center To use dynamic forwarding 1 When the phone rings with an incoming call press the Fwd soft key 2 Enter a number to forward the incoming call to 3 Press OK soft key to forward the call 3 18 Using Voice Mail Page 36 MOCET IP3062 Professional IP Phone User Guide Your voicemail is saved on either your hosted SIP service or on the IP PBX but you can access it from the IP3062 using the Message key The presence of new voice mail messages is indicated by a flashing message waiting indicator MWI LED on the front of the phone and an icon is shown on LCD Note Voicemail is an optional feature configured on a hosted S
9. XT NT and Internet Explorer are registered trademarks of Microsoft Corporation All other company brand and product names like Metaswitch Broadsoft M Freeswitch and Asterisk are registered trademarks of their respective owners WARNING Vi 1 Read these installation instructions carefully before connecting the IP phone to its power 2 To reduce the risk of electric shock do not remove the cover from the IP phone or attempt to dismantle it Opening or removing covers may expose you to dangerous voltage levels Equally incorrect reassembly could cause electric shock on re use of the appliance 3 Do not expose the IP Phone to Fire direct sunlight or excessive heat 4 Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with water 9 Do not install the IP phone in an environment likely to present a THREAT OF IMPACT 6 You may clean the IP phone using a fine damp cloth Never use solvents such as trichloroethylene or acetone which may damage the phone s plastic surface and LCD screen Never spray the phone with any cleaning product whatsoever Take care not to scratch the LCD screen 8 The IP phone is designed to work in temperatures from 5 C to 40 C 9 The IP phone must be installed at least 1 meter from radio frequency equipment such as TVs radios hi fi or video equipment which radiate electromagnetic fields 10 Do not connect the LAN PC port to any network other tha
10. a click and the stand will not wiggle on the phone For other stand angle such as 51 and 30 please refer to the Installation Combination Table below to find correct slots and correct antlers to use CAUTION Snapping the slot B hole with the antler of stand first is the most important step for a smooth installation The product sticker on stand should be facing inward towards the phone When a stand Is installed at 60 or 30 you can rotate the stand between 30 and 60 quickly without pulling the antler in the slot B out 1 3 2 Detaching the Stand from the Phone To remove the stand from the IP3062 phone follow the procedures below we are using a 60 stand as an example Step D Place the main body of the IP phone face down in your lap or a firm sofa Step Press with one hand on the back of the IP phone and firmly pull the the 3 antler straight out of the slot C hole Step Press with one hand on the back of the IP phone and firmly pull the the 2 antler straight out of the slot B hole Page 10 MOCET IP3062 Professional IP Phone User Guide 1 3 3 Installation Combination Table i Slot Holes Different Tilt Angle Installation on the Back Shell Antlers of Stand Page 11 MOCET IP3062 Professional IP Phone User Guide 1 3 4 Connect the Handset and Power Adapter to the Phone After unpacking the box connect the handset to the curly handset cord and then connect the other en
11. and Resuming a Call When a call is in connected state you can end a call by e Using the handset e Using the speakerphone e Using a headset e Pressing EndCall soft key d If there is only one call just place the handset back into the cradle press the speakerphone key or the headset key or press End soft key to end the call If there is another call press the End soft key to end the call i Press the Hold soft key or Hold key on the jh bas or Hold phone to place an active call on hold Press the Resume soft key or Hold key on or Resume the phone again to place an active call on hold Resuming a call Page 34 MOCET IP3062 Professional IP Phone User Guide 3 13 Muting and Un muting a Call While in a conversation you may mute the microphone by pressing the MUTE ee button The LED of the button will become blue When muted the other caller will not hear anything from your phone Pressing the MUTE de key again will Un mute the phone 3 14 Redialing a Number To redial the last numbers you dialed 1 Press Redial l O J hot key 2 Phone will enter Dialed Record list 3 Select the number you want to redial 4 Press Dial soft key to dial out For more information please see 2 4 Managing Call Logs 3 15 Setting up a Conference Call The IP3062 can support a 5 party conference call To set up a conference 1 Call the first party and Hold the call 2 Press N
12. by using another line 1002 Press the Line Key button 1002 on the right hand side of the LCD and then make a call to number 2002 Dialing After the called party answers the call the following screen shows you line1001 has one held call with number2001 and line1002 has one active call with number2002 Connected To switch between the two calls press Hold soft key to hold the line1002 which calls to number2002 first Then press the Line Key button 1001 on the right hand side of the LCD which calls to number2001 to unhold the call Connected By the steps as above you can make up to four concurrent calls Page 38 MOCET IP3062 Professional IP Phone User Guide 3 21 Using Multiple Calls Each line of service in the IP3062 can support up to four calls simultaneously It allows you to place one caller on hold and talk to the other person in another call on the same line For example the following screen shows you line1001 has one active call with number2001 You can make a new call on the same line just press NewCl soft key to call another party Dialing After the called party answers the call the following screen shows you line1001 has two calls the call to number2001 is on hold and the call to number 2002 is active Connected By the steps as above you can use one line to make 4 calls simultaneously Page 39 MOCET IP3062 Professional IP Phone User Guide 4 Using Advanced Features The
13. hosted SIP service provider For an advanced or experienced user you may refer to the IP3062 Administrator Guide for full information on how to configure all the settings of the IP3062 3 4 Line Selection The IP3062 can support up to 4 lines To select a line you can Use the preferred line setting That means when you pick up handset or press the speakerphone key or press headset key when not on a call the phone will automatically use the preferred line for the call If the preferred line is not the line you want to use you can press Line Key buttons C on the right hand side of the LCD to switch to the desired line Press the Line Key buttons which will connect to the chosen line Page 30 MOCET IP3062 Professional IP Phone User Guide 3 5 Placing a Call You can place a call in many ways from the IP3062 e Using the handset e Using the speakerphone e Using the headset e Pressing a line key You can also dial the number first and then choose the method you will use to dial the other party This is called pre dialing During a call you can alternate between using the handset headset or speakerphone modes by pressing the speakerphone key eo the headset key di or picking up the handset while on a speakerphone call The call duration on an active call is shown on the LCD during the call To place a new call 1002 um 1002 am 1003 um 1003 Min 1004 Min 1004 Mi 123 Dial BkSp 1
14. maintained on a collection of Internet servers The program works behind the scenes to facilitate surfing the Web with alpha versus numeric addresses A DNS server converts a name like mywebsite com to a series of numbers like 107 22 55 26 Every website has its own specific IP address on the Internet Typically one or more DNS servers is located in an IP network o L Various technology protocols for high speed data voice and video P o transmission over ordinary twisted pair copper POTS Plain Old Telephone Service telephone wires o D Digital Signal Processors DSP standardize the different states of a digital signal into an organized and understandable signal DSP circuits can differentiate between digital signals and digital noise oignal to Noise ratio is one of the most important factors in telephony voice communication because if there is too much noise in a signal the DSP will be unable to find a signal standard and lose it DSP circuits always adjust digital signal levels so the can maintain a standard without noise DTMF Dual Tone Multi Frequency The type of audio signals generated when you press the buttons on a touch tone telephone Can be used in inbound after voice channel connected and outbound before voice channel connected application Ethernet International standard networking technology for wired implementations Basic 10BaseT networks offer a bandwidth of about 10 Mbps Fast Ethernet 100 Mbps and Gigab
15. the Internet An IP address has two parts an identifier of a particular network on the Internet and an identifier of the particular device which can be a server or a workstation within that network A number used to identify the location of a host device It is expressed in numeric dot notation e g 202 203 27 31 This service is offered by the LEC to the end user The feature rich IP Centrex Centrex line offers the same features and benefits as a PBX to a customer without the capital investment or maintenance charges The LEC charges a monthly fee to the customer who must agree to sign a term agreement And the above service is thru VoIP called IP centrex Jitter Jitter refers to fluctuations in transmission delay time In the case of voice data conversations are packaged into packets IP packetization and transmitted Individual packets can take different routes through the varied networks that comprise the Internet When the time interval for the arrival of the packets is not constant the timing fluctuations that may occur are referred to as jitter 802 11 radios that have had their MAC addresses added to that network s MAC table will be able to get onto the network MAC Medium Access Controller MAC The IEEE 802 11 Standard encompasses the physical layer PHY and the lower portion of the data link layer The lower portion of the data link layer is often referred to as the Medium Access Controller MAC subl
16. the settings including display contrast ring type device volume adjustment call settings and add edit or delete contacts in the phonebooks of the IP3062 using the on screen menus buttons and navigation keys To configure your IP Phone from the menu you can press Menu soft key under the LCD Screen 06 07 19 05 Main Selection 1001 um 1 Phone Setting 1002 um 2 Admin Setting 1003 um 3 Information 1004 um 4 EDM Setting Press this key You can navigate through the menu with the navigation keys The following sections will describe how you can setup your IP Phone through this menu If you require additional information or assistance with your new phone contact your system administrator Note changes to the phone settings will only become active after you exit from the menu and confirm the changes The LCD will show the following screen to let you confirm your changes and exit the menu Quit Confirm If you press Navigation OK phone will save the settings If you press Navigation Up and Down phone will change the screen to the following Screen Page 20 MOCET IP3062 Professional IP Phone User Guide Quit Confirm You will exit the screen and can continue to configure your phone 2 2 Configuring Basic Settings 2 2 1 Volume Setting You can configure following volume settings e Ring Volume Handset Speaker Hands free Speaker Headset Speaker Handset MIC Hands free MIC Headset MIC To co
17. two port 10 100 Ethernet switch 5 way on phone conferencing 16 programmable keys with LEDs Interoperable with Asterisk Freeswitch Metaswitch and Broadsoft Auto provisioning remote management and security enhancements 802 11n Wi Fi connection through an external Wi Fi adapter External extended dial module to extend programmable keys 1 2 Requirements The IP3062 IP Phone requires the following environments e Compatible SIP based IP PBX system or Internet based hosted SIP service account e Ethernet Fast Ethernet LAN 10 100 Base T 1 3 Installation and Setup The IP3062 can support three different tilt angles of 60 51 and 30 see below 1 3 1 Attaching the Stand to the Phone After unpacking the box attach the stand to the IP3062 phone first Below this paragraph we illustrate an example below of 60 angle installation with the stand There are three sets of antlers on the top of the stand named 1 2 and 3 and there are three sets of mounting slots on the back of the phone named A B and C See the illustration below Page 9 MOCET IP3062 Professional IP Phone User Guide The procedures for attaching the stand to the phone are as follows otep D Place the main body of the IP3062 face down on your lap or a firm sofa Step O First snap the 2 antler into the slot B hole Step Then snap the 3 antler into the slot C hole it may take a bit of pressure but when it locks in place you will hear
18. will boot To eliminate the requirement for multiple Ethernet cables to a user s location the user s computer can be connected to the network through the second Ethernet port Ll on the IP3062 Notice The IP3062 takes just under two minutes to start up and become operational There are a series of LEDs and buttons that will light up periodically to provide boot progress information Please be patient Page 12 MOCET IP3062 Professional IP Phone User Guide 1 4 Appearance and Function Description The IP3062 Professional IP Phone comes with a blue green graphic LCD display capacitive touch keys including 4 soft keys 4 line keys and 5 navigator keys as well as a traditional keypad 16 programmable keys and 9 function keys In the box a handset curly handset cord and a power adaptor supplied It can be installed and placed on the desktop or mounted on the wall The wall mount accessory is available separately The figure below illustrates the front view of the IP3062 IP Phone With the point numbers you can find its name and a simple description of specified part in the following table o og S OD A eh Z M OC E T o o 00 Gir Page 13 MOCET IP3062 Professional IP Phone User Guide The hanger can be pulled it is reversed for wall mount installation For ring and hands free talking Under the cradle a hook switch is used for handset hang on and hang off detection The handset bottom cradle is for the placem
19. 062 Professional IP Phone User Guide e Use wav files for your Music on Hold MoH ringtones and play recorded voice messages e Upgrade IP3062 phone firmware 7 3 USB WLAN Dongle To use a USB WLAN dongle with IP3062 you must use the supported model sold by MOCET When attaching a USB WLAN dongle on your phone your phone will display an icon on the LCD screen 06 07 18 05 uem 1001 um 1002 um 1003 um 1004 um After connecting to a WLAN your phone will display a WLAN signal strength icon on the Screen 06 07 19 05 To configure the USB WLAN dongle please contact your administrator or service provider for more information or assistance Page 51 MOCET IP3062 Professional IP Phone User Guide 8 Troubleshooting Symptom Check amp Remedy No operation Check if the power adapter is properly connected Check if the Ethernet cable is properly connected No dial tone e Check if the handset cord IS properly connected e Check if the power adapter is properly connected LAN connection lost status message e Check if the Ethernet cable is properly connected e Check the status of your SIP registration status or Cannot make call contact your administrator supplier or ITSP for more information or assistance e Check if the Ethernet cable is properly connected e Check the status of your SIP registration status or SCHEER contact your administrator Distributor dealer or ITSP for more inform
20. Download Click to download System Log SIP Log Download Click to download SIP Log Reboot Click to reboot IP Phone Save Settings Save changes in this page to the phone Cancel Discard all changes in this page 4 8 Managing EDM On the EDM tab the user can configure 24 programable keys of each EDM For the details of setting options please refer to the section 4 5 Managing Programmable Keys 4 9 Managing Phonebook On the Phonebook tab the user can manage his phone directories 4 9 1 Private Phonebook For the Private Phonebook the user can add edit delete or dial an entry directly from the web page The user can also upload his contacts from a file using a web browser The Private Phonebook can have up to 100 contacts 4 9 2 Public Phonebook For the Public Phonebook a user or administrator can upload a file using a web browser 4 9 3 LDAP Directory The LDAP Directory can be configured using a web browser please contact your administrator or Service Provider support desk for more information Field Name Function Number Guessing Option Set number guessing feature data source LDAP Security oet LDAP security type SSL2 SSL3 or TLSv1 Page 45 MOCET IP3062 Professional IP Phone User Guide LDAP Server Address Set LDAP server address LDAP Server Port oet LDAP Server port LDAP Login Name oet LDAP user name LDAP Login Password oet LDAP user password LDAP Base oet LDAP Sea
21. Getting Started chapter describes the steps used to customize the IP3062 from the LCD menu of the phone However there are many advanced features that need to be configured using the phone s web user interface This chapter provides instructions on how to use these features 4 1 Login Web UI To use your web browser to configure the IP3062 you need to know the IP address of the phone on your local area network LAN Using the LCD menu find the IP address of the phone under Menu gt Information gt IP Address 1 Point your web browser to the IP address of the IP3062 Enter the correct Username and Password information into the dialog box and press OK Connect to 197 168 1 10 User name user Password TITO Remember my password x Jl em J Note The default Username is user and the default Password is 1111 and the default network settings are Default IP address 192 168 1 10 Default Subnet mask 255 255 255 0 Default Gateway 192 168 1 1 Default DNS 8 8 8 8 4 2 Changing the User s Password Some features of the IP3062 require you to enter a personal identification number PIN for security The default PIN of the IP3062 User account is 1111 To change the User password 1 Navigate to the System tab 2 Locate User Settings gt User Password 3 Change the password to use a new PIN Page 40 MOCET IP3062 Professional IP Phone User Guide 4 3 Viewing Phone Information on Web User Interf
22. IP service or IP PBX and may not be supported on your particular system To use voicemail on the IP3062 some settings need to be configured first For more information please contact your administrator or Service Provider support center To listen your voice messages 1 Press the Message EL hot key to display the mailbox list 2 Select which SIP line s mailbox you want to listen to and press OK 3 A call will be placed to your voice mail server 4 Follow the interactive voice response IVH instructions to retrieve and listen forward or delete your messages 3 19 Placing a Speed Dial Call To configure a speed dial number please see 2 2 6 Speed Dialing Setting To make a speed dial call 1 Pickup the handset or press a line key or press the speaker key or press the headset key 2 When you hear dial tone dial the one digit 0 9 speed dial key you previously configured 3 Press OK or the Dial soft key and the phone will look up the key in the speed dial table find the matching item and dial the number assigned to the speed dial key 3 20 Using Multiple Lines IP3062 can support up to four lines configured for the same or different service providers or servers It allows you to make up to four concurrent calls For example the following screen shows you line1001 has one active call with number2001 End Page 37 MOCET IP3062 Professional IP Phone User Guide You can make a new call
23. Initiation Protocol Trivial File Transfer Protocol Transmission Control Protocol User Datagram Protocol Uniform Resource Locator Virtual Local Area Network Wide Area Network Digital Subscriber Loop such as ADSL VDSL HDSL etc Extensible Markup Language Page 53 MOCET IP3062 Professional IP Phone User Guide 9 2 Terminology Wel It is a LAN transmission line specification stipulated by IEEE Transmission speed is 10 or 100 Mbps and the modulation technique is base band modulation The cable uses unshielded twisted pair similar to a telephone wire 10BaseT is an IEEE standard 802 3 for operating 10 Mbps Ethernet networks LANs with twisted pair cabling and a wiring hub 802 1p An IEEE standard for providing QoS using three bits defined in 802 1q to allow switches to reorder packets based on priority level 802 1q An IEEE standard for providing virtual LAN VLAN identification and QoS levels Three bits are used to allow eight priority levels and 12 AGC bits are used to identify up to 4 096 VLANs Automatic Gain Control is a feature of IP solutions units that allows the units to automatically adjust the incoming voice signal to a user defined level in dBm A law The PCM coding and compression standard used in Europe and in 2 areas outside of North America influence A Law Encoding is the method of encoding sampled audio waveforms used in 2 048Mbps 30 channel PCM primary system known as E carrier rin
24. MOCET IP3062 Professional IP Phone User Guide Copyright 2012 All Rights Reserved Ver RO2 D C 101 0618 MOCET IP3062 Professional IP Phone User Guide FCC Statement This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions in this guide may cause interference to radio communications This equipment as been tested and found to comply with the limits for a Class B computing device pursuant to Subpart J of Part 15 of FCC rules which are designed to provide reasonable protection against radio interference when operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at is own expense will be required to take whatever measures are necessary to correct the interface CE Declaration of Conformity This equipment complies with the requirements relating to electromagnetic compatibility EN55022 class B for ITE and EN 50082 1 This meets the essential protection requirements of the European Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility Environment The phone you have purchased as well as any used batteries must not be disposed of with household waste You should return these to your distributor if they are to replaced or dispose of them in an approved recycling center Trademarks Windows 98 2000
25. X helps keep track of active phones their IP addresses for routing calls as well as keeping track of which phones are busy or idle Most hosted SIP services and IP PBXs support direct system service DSS as well as showing the busy lamp field BLF status of system phones These allow you to directly dial another extension and can show you whether the other phone is on a call or not Usually the hosted SIP service or IP PBX will also use the Registrar service to send messages to your phone to alert you that you have voicemail This is called message waiting indication MWI 3 1 4 Caller ID When you receive a call the caller s phone number is shown on the screen if the caller has not chosen to hide his number and if the network supports the Caller ID feature The IP Phone can display both the Caller ID CLID and the Caller Name CNAM of the caller if it is available Not all services and servers support CLID and CNAM For more information about this topic please contact your service provider or system administrator 3 2 Installing Your IP Phone Before placing the phone into operation either you or your administrator or Service Provider has to install the phone on your network Please contact your administrator or Service Provider for more details 3 3 Configuring Your IP Phone for Service The IP3062 must be configured for the hosted SIP service or IP PBX before operation The phone is usually pre configured by the administrator or
26. ace Information is the first page you will see when you login to the phone s web user interface This page lets you check the status of the IP Phone including network and product related information as well as account status information MOCE Configuration Gateway fo Communicabons Network Information Network Type DHCP Current IP 10 10 10 16 Subnet Mask 255 255 255 0 Default Gateway 10 10 10 1 Primary ONS 10 10 10 1 Secondary ONS Link Mod Vire Product Information Product Marne IP3062 Application Versian F 53 10285 Firmware Version IP30G2 F 5 3 2012 05 28 Hardware Version IP3062 PR SM KOHNEN MAC Address 00 19 15 BB CC F5 Line 1 Status Phone Number 3916 Registration simie SIP Proxy Servat 80 250 158 234 Line 2 Status Phone Humber 4917 Registration State SIP Proxy Server 60 290 156 234 For SIP Line status e When this line is disabled the line status will not be displayed e Registration State will be marked Registered with green text e Unregistered will be marked with red text 4 4 Configuring Phone Settings Phone Settings enables you to configure private settings for phone Select the Phone tab of the web user interface to begin configuration From this page you can change following settings Device Volume Tone and Ring types Voice parameters Advanced phone features DND Auto answer Call Waiting etc opeed dial settings Programmable key settings Here is the description of each f
27. appearances onference Up to 3 party Up to 5 party IP EDMX up to 2pcs Dedicated USB Wi Fi adapter No USB keyboard USB storage dongle USB hub Page 7 G 711 A law Mu law gt Oz lt gt CICCI IT Ar gt O c o O O D O 3 S o S D Oo D D D bd O o o D c D o 2 Oo D o MOCET IP3062 Professional IP Phone User Guide 1 Introduction The MOCET IP3062 Professional IP phone is an easy to use high quality desk phone with many advanced features including support for secure calling with trusted layer security TLS and Secure Real time Transfer Protocol SRTP a built in IP Security IPSEC virtual private network VPN client and instant messaging capabilities Utilizing a next generation capacitive touch sensitivity panel design the IP3062 supports up to four simultaneous lines and can be positioned in multiple tilt angles and has a wall mount option and has a built in two port 10 100 Ethernet switch with automatic support for power over Ethernet PoE The IP3062 has 16 programable buttons and can be configured through the simple built in menus displayed on the blue backlit LCD or from the phone s web user interface The IP3062 can be automatically provisioned from a local or Internet based server using the built in MOCET auto provisioning system and management protocols he IP3062 IP Phone supports many advanced features including 5 way on phone conferencing can transfer and re
28. ation or assistance Usually this is related to NAT tranversal issue Please One way voice y contact your network vendor or service provider Cannot connect to the IP3062 configuration pages with a browser Check if the Ethernet cable is properly connected Check the IP address of the IP Phone Check if your firewall NAT settings is correct Page 52 MOCET IP3062 Professional IP Phone User Guide 9 Glossary 9 1 Acronyms Anonymous Call Auto Provisioning Server Back to Back User Agent Certificate Authority Caller ID Coder and Decoder of Voice Comfort Noise Generation Calling Party Control Customer Premises Equipment Call Waiting Caller ID Call Waiting Indication Call Waiting Tone Dynamic Host Configuration Protocol Domain Name Server Dual Tone Multiple Frequency European Telecommunication Standard Fully Qualified Domain Name Hypertext Transfer Protocol Internet Control Message Protocol Internet Engineering Task Force Internet Protocol Internet Service Provider IP Telephony Service Provider Interactive Voice Response Local Area Network Low Bit Rate Low Bit Rate Codec Message Waiting Indication Power over Ethernet IEEE802 3af standard Point to point protocol over Ethernet mainly for xDSL modem connection Public Switched Telephone Network Network Address Translation Network Time Protocol Real Time Protocol Real Time Control Protocol Session Description Protocol Session
29. ayer Every wireless 802 11 device has its own specific MAC address hard coded into it This unique identifier can be used to provide security for wireless networks When a network uses a MAC table only the Page 56 MOCET IP3062 Professional IP Phone User Guide Network Address Translation A network capability that enables a houseful of computers to dynamically share a single incoming IP address from a dial up cable or xDSL connection NAT takes the single incoming IP address and creates new IP address for each client computer on the network In a communications network a numbering plan allocates specific numeric codes to identify each subscriber line special lines trunk lines etc Numbering plans can be divided into the numbering system and number assignments The numbering system indicates the number of digits to be assigned and the basic scheme of number assignment The assignment of specific codes is performed according to the numbering system Private Branch Exchange An in house telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network A wireless or wired computer network that has no server or central hub or router All the networked PCs are equally able to act as a network server or client and each client computer can talk to all the other wireless computers without having to go through an access point or hub However since there is no central base station to
30. be supported on the IP3062 J HEAD HAND 5 ER 2 1 Page 16 MOCET IP3062 Professional IP Phone User Guide 1 6 1P3062 LED Functions The following table describes all functions of the LED indicators Feature is set to ON Active Or Phone is busy Blinking slow Incoming call notification ff Feature is set Off inactive oteady Line is active dialing or in a call oteady On hook dialing or hands free mode oteady LED Color O Message LED Steady Programmable LED Line LED Hold LED Speakerphone LED MUTE LED Headset LED O O The phone is booting The phone is upgrading or urgent Flashing faster call ringing urgent call feature not available on all phone systems Bla Sow Link failure SIP account expiration or S SIP Server not responding The phone is in a normal idle state Handset LED oteady or is during a call with G 722 codec by handfree or headset SIDA TEES A normal incoming call with wideband g G 722 codec notification Page 17 MOCET IP3062 Professional IP Phone User Guide 1 7 LCD Screen Indicators The following figure shows the standard display of the LCD There are four soft keys associated with the operation of LCD display For different menu or status items the display items will chan
31. by using MOCET APS Upgrade from USB memory dongle protocol with encrypted XML System APS configuration file 1 Download complete flash image by U boot at system reboot 2 Download SW Update Pack from TFTP server 3 Download SW Update Pack from USB dongle Engineering key sequences on boot Auto detect when the image checksum is wrong and download complete flash image from TF TP server at fixed IP address Emergency Upgrade Note Upgrade firmware from USB memory dongle needs to contact your distributor or service provide to acquire the USB memory dongle with the authorized firmware Page 49 MOCET IP3062 Professional IP Phone User Guide 7 Using USB Devices with Your Phone IP3062 can support different USB devices including USB keyboard USB memory dongle and USB Wi Fi dongle 7 1 USB Keyboard When attaching a USB keyboard on your phone there will be a USB keyboard icon on the LCD screen 06 07 19 05 With USB keyboard you can Dial phone number Edit Phonebook Edit Speed Dial Edit Instant Message Edit Programmable Keys fields and EDM fields 7 2 USB Memory Dongle When attaching an USB memory dongle on your phone there will be a USB memory dongle icon on the LCD screen 06 07 19 05 a 1001 um 1002 um 1003 um 1004 um With USB memory dongle inserted in the IP3062 you can e Backup your phone s configuration file e Backup your private phonebook Page 50 MOCET IP3
32. ceive calls using industry standard SIP protocols and can provide built in music on hold MoH over IP network The IP3062 is interoperable with a wide range of SIP services and servers including those based on Metaswitch Broadsoft Freeswitch and Asterisk Therefore the IP3062 can be deployed and used anywhere there is a suitable local area network LAN with Internet access and a local or remotely hosted SIP server Since it is a stand alone and always on device it does not require connection to a computer for it to work In addition the IP3062 has a large LCD display to show all calls in progress at once and supports HD audio through the use of the G 722 wideband codec has a dedicated external headset port USB 2 0 host type A and Mini type B ports and an Extended Dial Module port These functions make the IP3062 a more powerful and flexible IP phone to meet the demands of a busy professional user be nternet ms Router Firewall SoHo LAN 3 Office e SoHo Office Office LAN Intelligent Ka pu we a 1P3062 Hosted IP Gateway jo IP Phones Service Center d Page 8 MOCET IP3062 Professional IP Phone User Guide 1 1 Phone Features and Specifications Complete VoIP and networking protocol support Rich supplementary call services and phone features HD acoustic hardware design for handset and speakerphone G 722 wideband audio codec support 4 SIP Lines with 16 call appearances Built in
33. codes Busy Forward Set static forwarding number when busy Always Forward Set static forwarding number unconditional No answer forward oet static forwarding number when no answer DND Forward oet forwarding number when DND feature is enabled Auto Answer Enable disable auto answer feature Caller Blocking oet a caller blocking item oet number for Busy lamp field feature nd Contact administrator for help Call Park Set call park number PBX related feature Contact administrator for help SLA Set SLA number PBX related feature Contact administrator for help Asterisk Parking Number Set Asterisk Park number PBX related feature Contact administrator for help Asterisk Parking Slot Set Asterisk Park Slot number PBX related feature Contact administrator for help Intercom Set Intercom number PBX related feature Contact administrator for help Page 43 MOCET IP3062 Professional IP Phone User Guide Feature Code oet speed dial for feature codes DTMF Set DTMFs for call Save Settings Save changes in this page to the phone Cancel Discard all changes in this page 4 6 Configuring SIP Line Settings On the SIP tab of the web user interface you can change various SIP settings for each Line A user can block specific calls by Caller ID CLID For each SIP Line you can configure up to 10 blocking entries
34. d of the curly handset cord to the port marked HAND with the handset icon on the bottom of the IP3062 Then connect the included power adapter to the port on the bottom of the phone marked 5VDC Please make sure you use the right power adapter It will have a label showing 5V and 2A In some cases power will be provided from your networks Ethernet switches and you will not need to use the included power adapter Please check with your network or site administrator for more details on whether your network supports PoE And the PoE power specification is compliant IEEE802 3af with Class 2 level Please review the following diagram for more assistance e ot Q d g Specification Label EM 9VDC PC er Ethernet Switch to Office LAN or Internet A gt m N 1 3 5 Connect the Ethernet Cables Pow Adaptor Using a general CAT 5 Ethernet cable follow the installation steps below If your Ethernet Switch supports PoE Please connect an Ethernet cable to the Switch port from the LAN port cb of the IP3062 Then you will see the phone LEDs and buttons light up momentarily and the phone will boot If your Ethernet Switch doesn t support PoE Please connect an Ethernet cable to the Switch port from the LAN port OD of the IP3062 Plug in the included power adaptor to the wall power outlet then plug the barrel plug to the power port oj on the back of the phone You should see the phone LEDs and buttons light up momentarily and the phone
35. ent of handset placing the handset on the bottom cradle while on a call will end the call C J The message LED Steady Blue means the phone is booting or Message LED upgrading LCD Displa The LCD screen is used for displaying phone s settings phone p ay number call status and so forth ooft keys displayed on the LCD are used for item selection or LJ Soft keys control The various soft key functions depend on the current activity on the phone as they are context sensitive CJ Line keys are used for line selection A blue LED is associated Line keys with each key to indicate its line or call status Hook switch amp Handset bottom cradle Programmable BLF status of other phones speed dial phone numbers or for keys activating features of a service or IP PBX A blue LED is associated with each key to indicate its status C4 2 3 1 2 9 IL 0 The numeric keypad for dialing 7 8 8 numbers C Co 3 Numeric keypad The Volume Control key used to set the loudness of the ringer handset and speakerphone functions While the phone is in idle state the Ringer is adjustable While in a call the Handset or Volume Speaker volume is adjustable Control key The SPKR key is used to activate or deactivate the Hands free feature A blue LED is used to indicate whether the Speaker Phone speakerphone is active or not key The MUTE key is used to activate or deactivate the microph
36. erencing available are different for each supported IP PBX or hosted SIP service On a Broadsoft softswitch you can initiate a Server based conference by pressing Conf soft key on LCD Note the Conf soft key will show only you have set the Conference Number on SIP Web page To create a Conference 1 Place some calls with the participants 2 Press NewCal to enter dial screen and a Conf soft key will show up 3 Press Conf soft key and a conference will be created 4 All participants are added to the conference automatically To add new participant to the conference 1 Press NewCal and dial the participant you want to add 2 There will be a Conf soft key when the call is answered by the other participant 3 Press the Conf soft key and the new participant will be added to the conference 5 2 Call Waiting The call waiting feature notifies the user on an active call of a new incoming call You can disable the call waiting feature so that the new incoming call is automatically rejected by the phone with a busy message If you disable call waiting on the phone and the user is on a call any further incoming calls receive busy unless Call Forward Busy is configured on the phone where it then forwards the call according to the configured destination 5 3 Intercom Call 5 3 1 Answering an Intercom Call By default the IP phone allows incoming intercom calls to be automatically answered on
37. es that the correct message has been received The IP part is the user s computer address on a network Every computer in a TCP IP network has its own IP address that is either dynamically assigned at startup or permanently assigned All TCP IP messages contain the address of the destination network as well as the address of the destination station This enables TCP IP messages to be transmitted to multiple networks subnets within an organization or worldwide TOS Type of Service A method of setting precedence for a particular type of traffic for QoS UDP User Datagram Protocol An unreliable networking layer that sits at the same level of the networking stack at TCP UDP is a connectionless transport protocol that is part of a suite of protocols the others being RTP and IP that allow for the timely and efficient transfer of voice data across and IP network UDP is the better transport protocol for VoIP data than TCP VAD Voice Activity Detection VAD helps save bandwidth during calls Examples When you are making a VoIP call and you are not speaking and you are listening that silence is still taking up bandwidth during the call When silence is detected by VAD software over a predetermined length of time is sends silent packets that inform other VAD enabled systems to stop holding the bandwidth for these empty packets Page 58 MOCET IP3062 Professional IP Phone User Guide Voice Over Internet Protocol VoIP is based on the pr
38. ewCl soft key to call another party Conference 00 01 35 Note here is a 3 party conference call if you want to set up a 4 party or a 5 party conference call repeat Step to dial third or fourth call and then do Steps 3 16 Transferring a Call A call can be transferred in one of three ways Blind Transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call Semi Attended transfer The party to whom you want to transfer the call does not answer their phone before you transfer the call when you hear ring back tone Attended transfer The party to whom you want to transfer the call answers their phone before you transfer the call You can consult with them before completing the transfer Page 35 MOCET IP3062 Professional IP Phone User Guide 3 16 1 Blind Transfer To complete a blind transfer 1 During an active call press the Transfer C2 hot key 2 The active call is placed on hold and an entry screen is displayed for the number you want to transfer to 3 Press Navigation OK or Dial soft key to complete the transfer If you want to 4 cancel transfer operation just press the Back soft key 3 16 2 Semi Attended Transfer To do Semi Attended transfer 1 During an active call press NewCl soft key to call another party 2 When you hear the ring back tone press the Transfer 1 hot key 3 16 3 Attended Transfer
39. g it very convient to add and program extra buttons as needed There are 24 buttons on an EDM Each button can be programed for speed dial numbers phone system features like park pickup and paging or to monitor other extensions using busy lamp field BLF notifications To configure an EDM key 1 Press Menu 2 Select EDM Setting 3 Select an EDM from 1 to 2 to set And then select a key from Key 1 to Key 24 for each key you can set Function type Function Number and Line Supported Page 26 MOCET IP3062 Professional IP Phone User Guide 2 7 Configuring Programmable Keys The IP3062 has 16 programmable keys which can be configured for speed dial numbers phone system features like park pickup and paging or to monitor other extensions using busy lamp field BLF notifications From the Menu you can view the settings for each key To see the setting status 1 Press Menu 2 Select the Program Key 3 Select the FUNC 1 FUNC 16 to see their settings 2 8 Managing Voice Mail Some hosted SIP services and IP PBXs provide a message waiting indicator MWI to alert you to any new voicemail on your phone Your phone can receive MWI information from supported services and servers To view your voice mail status 1 Press Menu 2 Select Voice Mail 3 You can see the voice mail count for your accounts To get more information on MWI status 1 Press Menu gt Voice Mail 2 Select the account y
40. ge accordingly Date amp Time Line status amp Phone numbers indicator Menu Dir Logs Spd Soft key menu Soft key buttons The line is registered to the SIP server or service The line is not registered to the SIP server or service The line is registered to the SIP server or service and is in use The line is set for Call Forwarding to the configured number The line is enabled both of SIPs and SRTP The line is enabled SIPs or SRTP Screen Icon Description O IP3062 is on Auto Answer mode amp eeoa IP3062 is on Do Not Disturb mode Page 18 MOCET IP3062 Professional IP Phone User Guide n IP3062 is enabled Phone Locked IP3062 is connecting with an USB Wi Fi dongle To use Wi Fi network connection you need to use a specified USB Wi Fi dongle Please contact your distributor for purchasing The Wi Fi signal strength of IP3062 which is connecting to Wi Fi network IP3062 is connecting with an USB memory dongle IP3062 is connecting with an USB keyboard IP3062 is connecting with IP EDMX Each IP EDMX can provide 24 programmable keys To use over 16 programmable keys that IP3062 supports you will need to have an IP EDMX to expand Please contact your distributor for purchasing Page 19 MOCET IP3062 Professional IP Phone User Guide 2 Getting Started 2 1 Customizing Your IP Phone from Menu You can customize your IP phone by adjusting
41. ging telephone without human intervention Autodial In telephone call control An auxiliary device for a telephone that automatically dials any of a group of prerecorded telephone numbers Blocked Calls Caused by an insufficient network facility that does not have enough lines to allow calls to reach a given destination May also pertain to a call from an originating number that is blocked by the receiving telephone number all Completion The point at which a dialed number is answered all Termination The point at which a call is disconnected C C This service is offered by the LEC to the end user The feature rich IP Centrex Centrex line offers the same features and benefits as a PBX to a customer without the capital investment or maintenance charges The LEC charges a monthly fee to the customer who must agree to sign a term agreement And the abive service is thru VoIP called IP centrex O CO Switching center for the local exchange carrier O CODEC The CODEC CODER DECODER is a standard through which voice information can be encoded into data or decoded back to voice information Both a Coder and Decoder are necessary on both sides of the telephone call since telephone calls occur simultaneously in both directions Bandwidth is an extremely important factor in QOS Quality of Service MOS Mean Opinion Score is an attempt to make a quantifiable benchmark of voice quality Below are examples of the CODEC bit
42. grammable key plate label is plastic For best results we recommend using a fine permanent marker such as Sharpie brand to write on it It can be cleaned with industrial alcohol Note Custom templates and programming software for MOCET phones are available from DESI see http labels desi com Page 15 MOCET IP3062 Professional IP Phone User Guide 1 5 1P 3062 Port Functions The back side view and the connectors of the IP3062 are as follows e Ferme Deserpion Handset Connector RJ 9 jack for connecting handset cord Headset Connector RJ 9 jack for connecting headset cord RJ 45 Jack 100 10Mbps Ethernet port for connecting to the LAN Port local area network LAN This port can support power over Ethernet PoE if the LAN switch provides it C Port RJ 45 Jack 100 10Mbps Ethernet port for connecting to a computer Der ah If an external power source is required the adaptor is plugged in here Please use the power adaptor supplied in the package USB 2 0 port with 5V 500mA power limitation Can be used to USB Type A Port connect supported accessories including Wi Fi adapters keyboards and memory devices USB 2 0 port with 5V 200mA power limitation Can be used to USB Mini b Port connect supported accessories including Wi Fi adapters keyboards and memory devices Their locations are shown in the figure below SATA interface for attaching the Extended Dial Module EDM accessory Up to two EDM units can
43. ield Field Name Function Page 41 MOCET IP3062 Professional IP Phone User Guide Handset Mic oet the input level of handset microphone Handset Speaker oet the output level of handset speaker Handfree Mic Set the input level of hand free microphone Handfree Speaker oet the output level of hand free speaker Headset Mic Set the input level of headset microphone Headset Speaker oet the output level of headset speaker Ring Volume oet the output level of ring select the tone type none ype There are 11 types of standard Tone for selection select the ring type Ring Type There are 11 types of standard Ring for selection Sidetone Set the output level of side tone Preferred Line select the SIP line automatically to dial out if not press SIP line manually when dialing Enable Music on Hold Plays hold music on phone when held by remote Enable Auto Answer Turn on auto answer function Enable DND Turn on DND function block any incoming all Enable Call Waiting Turn on call waiting function Enable Call Waiting Tone Play call waiting tone when there s another incoming call Enable Hold Reminder Turn on the Hold Reminder function Hold Reminder Time sec oet the time 10 60 sec that phone will remind user with a tone when the call hold remote every this time period Hotline Number Set the hotline number Hotline Timeout sec
44. igation Up and Down keys to select Reboot 3 Press Navigation OK to reboot your phone Phone will show a Reboot message and the phone will restart Note the IP3062 takes about 2 minutes to startup after rebooting there will be a series of diagnostic lights on the phone during the process If your phone does not become operational within 2 minutes contact your administrator or Service Provider support line 2 3 Managing Contacts The IP3062 supports four different contact lists e All Contacts Page 23 MOCET IP3062 Professional IP Phone User Guide e LDAP Directory e Public Contacts e Private Contacts You can store up to 100 Private Contacts in your phone s directory and you can add edit delete dial or search for a contact in this directory Public Contacts are provided for you by the administrator or Service Provider They can be viewed and used but not changed or deleted For more information please contact your administrator or Service Provider The IP3062 can also access a local or remote LDAP Directory Please contact your administrator or Service Provider for more information on how to enable configure or access this feature The All Contacts lets you search and dial a contact from all the configured contacts databases There are three ways to enter your phone s directory e Press the Phonebook hot key e Press Dir soft key e Navigate to Menu gt Phone Setting gt Phonebook 2 3 1 Addi
45. incipal of transmitting digitized voice packets over networks Basically VoIP consists of converting voice signals into streams of digital packets and sending those packets of data through an IP constructed network environment VoIP can work in both LAN local area network and WAN wide area network environments for intranetwork or internetwork communication between VoIP channel users Routers and switches and other special compression protocols direct the packetized voice data to their destination IP address VoIP can be less expensive than voice transmission using standard analog packets over POTS Plain Old Telephone Service It allows telephone calls faxes or overhead paging to be transported over an existing IP data network topology Virtual Private Network VPN is a virtual created sub network based on a public real network A type of technology designed to increase the security of information transferred over the Internet VPN can work with either wired or wireless networks as well as with dial up connections over POTS VPN creates a private encrypted tunnel from the end user s computer through the local wireless network through the Internet all the way to the corporate servers and database Wide Area Network For global or long distance networking access thru the support of telecommunication devices A communication system of connecting PCs and other computing devices across a large local regional national or international geogra
46. it Ethernet 1000 Mbps are becoming popular G 711 64 kbps PCM half duplex codec high quality high bandwidth minimum processor load Page 55 MOCET IP3062 Professional IP Phone User Guide 6 4 5 3 kbps MP MLQ codec low quality low bandwidth high processor load due to the compression 40 32 24 16 ADPCM codec good quality medium bandwidth low processor load 8 kbps ACELP codec medium quality low bandwidth high processor load IEEE Institute of Electrical and Electronics Engineers New York www ieee org A membership organization that includes engineers scientists and students in electronics and allied fields It has more than 300 000 members The IEEE is an international organization that develops standards for hundreds of electronic and electrical technologies for computers and communications The organization uses a series of numbers like the Dewey Decimal system in libraries to differentiate between the various technology families Internet Internet Protocol is located at 3rd layer of ISO network model A set of rules used to send and receive messages at the Internet address level IP protocol is widely used in Internet and LAN networks The purpose is to deliver data between computing equipment over the network The protocol is generally effective but does not guarantee complete and accurate data communications IP address A 32 bit number that identifies each sender or receiver of information that is sent across
47. monitor traffic or provide Internet access the various signals can collide with each other reducing overall performance Plain Old Telephone Service POTS or Pretty Old Telephone oystem is the standard analog traditional telephone service that most homes use In contrast telephone services based on high speed digital communications such as ISDN and DSL are not POTS The main distinctions between POTS and non POTS services are speed and bandwidth Proxy server Used in larger companies and organizations to improve network operations and security a proxy server is able to prevent direct communication between two or more networks The proxy server forwards allowable data requests to remote servers and or responds to data requests directly from stored remote server data PSTN Public Switched Telephone Network The worldwide voice telephone network Quality of service QoS HJ 45 otandard connectors used in Ethernet networks Even though they look very similar to standard RJ 11 telephone connectors RJ 45 connectors can have up to eight wires whereas telephone connectors have only four Router A device that forwards data packets from one local area network LAN or wide area network WAN to another Based on routing tables and routing protocols routers can read the network address in each transmitted frame and make a decision on how to send it via the most efficient route based on traffic load line costs speed bad connectio
48. n an Ethernet network 11 Do not attempt to upgrade your IP phone in an unstable power environment This could cause unexpected issues 12 Do not work on the system or connect or disconnect cables during lightning storms 13 Children don t recognize the risks of electrical appliances Therefore use or keep the phone only under supervision of adults or out of the reach from children 14 No repair can be performed by the end user if you experience trouble with this equipment for repair or warranty information please contact your supplier Page 2 MOCET IP3062 Professional IP Phone User Guide m Tableof Content About this Guide nennen nennen nnn 6 Gl age 7 IER 8 1 1 Phone Features and Specifications 9 1 2 KOJO MeN E 9 1 9 Iristallau ri alid SCD de d ate dace dad tdem eat e t en Usine beoe 9 19 1 Attaching the Stand to the Phone 9 1 3 2 Detaching the Stand from the Phone 10 1 39 35 Installation Combination Table eene 11 1 3 4 Connect the Handset and Power Adapter to the Phone 12 1 3 5 Connect the Ethernet Cables VV 12 1 4 Appearance and Function Descrpton 13 1 5 WP 5062 PON Ein Le den EE 16 1 6 29062 LED Laien EE 17 1 7 LCD Se reen Tridi6dlOl S nn E E A es une sc ced pobsece EN oce 18 2 Getting Started nennen nnns 20 2 1 Customizing Your IP Phone from Men 20 2 2 Contrigulrindg See EE 21 2 2 1 e Een et EEN 21 ee BER leet 22 2 2
49. nfigure volume 1 Press Menu 2 Select Phone Setting Volume Setting And select which device volume you want to set 3 Select from Ring Volume Handset Speaker Hands free Speaker Headset Speaker Handset MIC Hands free MIC Headset MIC Ring Volume BERBBOOOO0 4 Use the Navigation Up and Down or Volume Up and Down keys to change the volume levels 5 Press the Navigation OK key to confirm the change and exit volume change screen Page 21 MOCET IP3062 Professional IP Phone User Guide 2 2 2 LCD Brightness To configure the brightness of the LCD to a comfortable level Press Menu Select Phone Setting Backlight Brightness Press Navigation Up and Down keys to increase or decrease the display brightness Press the Navigation OK key to confirm the changes and exit the menu peg 2 2 3 LCD Contrast To configure the contrast of the LCD to a comfortable level 1 Press Menu 2 Select Phone Setting gt Contrast 3 Press Navigation UP and Navigation Down keys to increase or decrease the display contrast 4 Press Navigation OK key to confirm the changes and exit the menu 2 2 4 Call Setting You can configure following call features e Do Not Disturb DND e Auto Answer e Call Waiting To configure those features 1 Press Menu 2 Select the Phone Setting gt Call Setting then select which feature you want to change 3 Select from DND Auto Answer or Call Waiting
50. ng Contacts To add a new contact 1 Goto the Phonebook gt Private 2 Press the Add soft key 3 Enter Name Number and Ring type from the key pad Name Number Ring type Name Num Rng Back 4 Press the Save soft key when you are finished 2 3 2 Editing Contacts To edit your contact 1 Use the Navigation Up and Down keys to select the contact your want to edit 2 Press the Edit soft key 3 Use the Navigation Up and Down keys to select the fields you want to change 4 When finished making changes press the Save soft key to save the changes Page 24 MOCET IP3062 Professional IP Phone User Guide 2 3 3 Deleting Contacts To delete your contact 1 Use the Navigation Up and Down keys to select the contact your want to delete 2 Press Del soft key 3 The contact is deleted from the directory 2 3 4 Searching for a Contact To search for a particular contact 1 Go to Phonebook gt Private 2 Press the Search soft key 3 Input the first character of the contact s name and the IP3062 will move to the first contact matching the character 4 Using the Navigation Up and Down keys choose the desired contact 2 3 5 Placing a Call to a Contact To dial from a directory 1 Navigate to a contact private public or LDAP 2 Press the Dial soft key 3 The phone will dial the number selected 2 4 Managing Call Logs In the IP3062 there are th
51. nnnnnrnsnnrrnnresnrrnn 49 7 Using USB Devices with Your Phone eene 50 renum Bt Eeer M e m 50 7 2 BE METO Re ue UE 50 1 3 Hop VLAN DJODGIO cuia eid erii br Ui dive pte bes E SM IRSE 51 8 MFOUDICS MOO UNO mue na E na SURE S REPE REUS anec ane case nnec nn cnne one 52 De MANOS SUVs ER 53 9 1 CONS a a a de D REN ZUR 53 9 2 FONON a men em ie 54 Page 5 MOCET IP3062 Professional IP Phone User Guide About this Guide This guide explains how to use the basic features of your new IP3062 phone Not all features listed are available by default Contact your system or network administrator to find out which features and services are available to you on your system Your System Administrator has the ability to customize some features on this phone For information on more advanced settings and configurations administrators should refer to the IP3062 Professional IP Phone Administrator Guide Page 6 MOCET IP3062 Professional IP Phone User Guide Overview The MOCET IPS3062 Professional IP Deskphone has more features than the lower cost IP3032 Standard IP Deskphone The following table highlights the differences between the two phones Features IP3032 IP3062 hysical line keys 0M 100M Ethernet rogrammable keys S S S S S 2A eadset connector eadset button ine switch button SB Type A Port SB Mini b Port C adaptor G 711 A law Mu law G 729A B G 729A B G 722 udio quality Up to 8 call appearances Up to 16 call
52. ns etc Page 57 MOCET IP3062 Professional IP Phone User Guide RTP RTCP Real Time Protocol Real Time Control Protocol RTP RTCP IETF Specifications for audio and video signal management Allows applications to synchronize and spool audio and video information RTP Real Time Protocol is specifically concerned with the dependable transmission of latency sensitive traffic across the network and is involved in using time stamping to determine network jitter tolerance and makes sure that voice packets are arriving in order SIP Session Initiation Protocol A protocol that provides telephony services similar to H 323 but is less complex and uses less resources SIP Session Initiation Protocol is a signaling protocol for Internet conferencing telephony presence events notification and instant messaging SIP is a text based protocol similar to HTTP and SMTP for initiating interactive communication sessions between Found in larger networks these smaller networks are used to simplify addressing between numerous computers Subnets connect to the central network through a router hub or gateway Each individual wireless LAN will probably use the same subnet for all the local computers it talks to Internet Standard Protocol The underlying technology behind the Internet and communications between computers in a network The first part TCP is the transport part which matches the size of the messages on either end and guarante
53. ones on the IP3062 A blue LED is used to indicate MUTE key whether the phone is muted or not D CE Programmable keys can be used for indicating busy lamp field Page 14 Conference key Transfer key o Hands free MIC Handset LED amp HCH V Navigator Control Keys Q Navigator OK Key Programmable key plate label MOCET IP3062 Professional IP Phone User Guide This headset key is used to activate or deactivate the external headset A blue LED is lit to indicate active status The Hold key is used to place the active call on hold A blue LED is used to indicate whether the call is on hold or not The Message key is used to access the Voice Mail System for message retrieval The Phonebook key is used to enter into the Phone Book menu to call add edit or delete a contact in a selected phonebook The Redial key dials the last dialed number automatically The Conference key is used to place multiple calls on the phone into a conference on the phone The Transfer key is used to transfer a call to another IP phone The Hands free MIC Note You can use a paperclip to pick up the programmable key plate label overlay right here The Handset LED is used to show the phone s status The Navigation Control Keys are used for navigating the menus on the phone menu items are displayed on the LCD screen The OK button is used to confirm and save a setting on the phone or to dial a phone number The pro
54. or Delete All Messages To edit a Message Template 1 Press Menu 2 Select Message gt Instant Message gt Simple gt Templates The IP3062 can save and use up to 30 Message Templates 2 10 Viewing Notifications The IP3062 supports Broadsoft Server Notifications With this feature administrators or service providers can send messages to users connected to a Broadsoft server For more information please contact your administrator or Service Provider Page 28 MOCET IP3062 Professional IP Phone User Guide 3 Using Basic Features The IP3062 Professional IP Phone is designed to be used like a regular phone on a public switched telephone network PSTN You can place calls transfer a call to someone else or conduct a conference call The IP3062 supports up to four simultaneous calls However only one of these calls can be active at a time The active call is the one you are using to speak or listen to The inactive calls can be e On hold e Joined in a conference with up to five callers e Incoming call or Ringing This chapter provides basic operating instructions for the phone including Placing a Call Placing an Urgent Call Answering a Call Answering an Urgent Call Ending a Call Redialing a Number Putting a Call on Hold setting Up a Conference Transferring a Call Forwarding Calls Enabling or Disabling Do Not Disturb 3 1 Common Terms To use the IP3062 you need to follow some conventions tha
55. ou want to check and press the Navigation OK key 2 9 Managing Instant Message The IP3062 supports SIP SIMPLE Instant Messaging IM With a supported service or server such as Ondo Partysip Asterisk in session mode and any SIP proxy or PBX that can forward SIP MESSAGE requests you can send and receive messages right from your phone using the on screen dialpad there is also a way to configure some useful Message Templates which are pre made messages for common requests or responses to simplify use of IM on the IP3062 In addition you can attach a supported USB keyboard to the IP3062to use the IM features There is a message icon and a popup message on the LCD screen when there is a new message received To view the messages you can 1 Press the Navigation OK key 2 he messages are listed for you to view Or 1 Press Menu 2 Select Message Instant Messaging Simple Inbox 3 he messages are listed for you to view Page 27 MOCET IP3062 Professional IP Phone User Guide To create a new message 1 Press Menu 2 Select Message Instant Messaging Simple New Message 3 Enter To From and Msg from the key pad New Message To From Message To From Msg Back To delete a message 1 Press Menu 2 Select Message gt Instant Message gt Simple gt Delete Messages 3 Select what data you want to delete you can select Delete Inbox Messages Delete Outbox Messages
56. phic area Also used to distinguish between phone based data networks and Wi Fi Phone networks are considered WANs and Wi Fi networks are considered Wireless Local Area Networks WLANS Also referred to as LAN A type of local area network that uses high frequency radio waves rather than wires to communicate between nodes Page 59
57. rate and mean opinion score G 711 toll quality 64K MOS 4 1 G 726 16K 32K MOS 3 8 G 729AB cell phone quality 8K MOS 3 7 Page 54 MOCET IP3062 Professional IP Phone User Guide The only part of the telecommunications system that the customer comes into direct contact with Example of such pieces of equipment are telephones key systems PBXs voicemail systems and call accounting systems as well as wiring telephone jacks The standard for this equipment is set by the FCC and the equipment is supplied by an interconnect company A utility that enables a server to dynamically assign IP addresses from a predefined list and limit their time of use so that they can be reassigned Without DHCP an IT Manager would have to manually enter in all the IP addresses of all the computers on the network When DHCP is used whenever a computer logs onto the network it automatically gets an IP address assigned to it Direct Inward Dialing The ability to make a telephone call directly into an internal extension without having to go through the operator Diff Serv Differentiated Services The Diff Serv model divides traffic into a small number of classes to provide quality of service QoS One of QoS in internet dialing business number as well as an extension number reception and transmission quality and reduce interference Di DN Domain Name Service A server program that translates URLs to IP addresses by accessing a database
58. rch Base LDAP Max Hits Set retrieve record counts from Server one time LDAP Name Filter Set Name guessing filed in LDAP server LDAP Number Filter Set Number guessing filed in LDAP server Click to test if the LDAP server available Show Error in Test Configuration red when unavailable Available in green when available Not Configured in black when hasn t set select LDAP 4 10 Placing a Call from the Private Phonebook There is a Dial button for each contact entry under Pricvate Phonebook tab you can press it and place a call to the contact A new window will show up when you click the Dial button CC http 172 18 149 38 PrivatePhoneHo LV Number To Dial 2001 If you click Dial to place the call when the number dials out the window will close 4 11 Sending an Instant Message IM On the Phonebook tab the user can send instant messages To send an instant message 1 Select a registered line that you want to use to send the IM 2 Enter a text message 3 Enter a contact s number 4 Press Send button to send the instant message out Page 46 MOCET IP3062 Professional IP Phone User Guide 5 Using Advanced Call Features 5 1 Centralized Conferencing for Broadsoft PBX The IP3062 allows you to create multiple conferences with unlimited participants depending on service or IP PBX limitations when your Administrator enables Centralized Conferencing The steps to make centralized conf
59. ree call log types e Dialed Calls e Missed Calls e Answered Calls The call logs save the last 30 numbers dialed missed or answered For example the following is the Dialed Calls list screen Dialed Record 1 2100 06 05 18 25 00 02 10 2 2234 06 05 15 33 00 00 32 3 2152 06 05 13 12 00 01 05 4 2538 06 05 10 58 00 03 27 Back Dial Del DelAI From the call log lists you can view delete and dial To manage the selected call log e Use the Dial soft key to redial the call e Use the Del soft key to delete the selected item Page 25 MOCET IP3062 Professional IP Phone User Guide e Use the DelAll soft key to delete all items in the list e Use the Back soft key to exit the call list screen 2 5 Viewing Your Phone s Information Using the menu of the IP3062 you can check the IP3062 hardware version firmware version and network status To view this information 1 Press the Menu 2 Select Information 3 Use the Navigation Up and Down keys to view the information 2 6 Configuring An Extended Dial Module EDM Setting The IP3062 supports the connection of up to two 24 button extended dial modules EDM for a total of 64 programable buttons on a phone The buttons can be used for monitoring other phone extensions with busy lamp field BLF notification speed dials numbers and system features such as overhead paging park and pickup The EDM is connected to the IP3062 with a small cable makin
60. t we will mention in this guide In the following descriptions we will introduce some common terms for your understanding 3 1 1 Lines A Line in this guide represents how many phone numbers supported in one phone For example the IP3062 can support up to four lines configured for the same or different service providers or servers and even make up to four concurrent calls Therefore the IP3062 is said to support multiple line appearances 3 1 2 Calls A Call in this guide represents how many simultaneous connections can be made to a single phone number Each line of service in the IP3062 can support up to four calls simultaneously This allows the user to place one caller on hold and talk to the other person in another call on the same Line Therefore the IP3062 phone is said to support multiple call appearances 3 1 3 Registration The IP3062 must be configured before it can perform some basic functions Although the phone can make a peer to peer SIP call by dialing the other user s IP address e Page 29 MOCET IP3062 Professional IP Phone User Guide 192 168 0 12 directly on the keypad this is inconvenient and it is hard to remember all the IP addresses of phones on the system This is why a hosted SIP server or local IP PBX implements a Registrar service which allows the connected phones to find and dial each other more easily by extension numbers or names instead of IP addresses In addition the hosted SIP server or IP PB
61. your phone If the intercom call comes into the phone while an active call is already present the phone puts the active call on hold and answers the intercom call 5 3 2 Placing an Intercom Call The Intercom call feature depends on PBX SIP Server as there are different intercom call codes for each servers for example the Asterisk default intercom code is 80 Page 47 MOCET IP3062 Professional IP Phone User Guide To place intercom call on an Asterisk server just make a call to 80 destination number 801001 for example For other phone systems or hosted SIP services please contact your administrator or Service Provider for more information Page 48 MOCET IP3062 Professional IP Phone User Guide 6 Phone Firmware Upgrade The IP3062 supports several different ways to update its firmware please refer to the table below This is for system administrators or service providers End users normally do not have to upgrade firmware by themselves Please contact your Administrator or service provider for assistance Firmware Upgrade MAR No Method Method Description Download SW Update Pack from PC that Dual Kernel Image and Upgradable Applications are supported Upgrade using web browser on a specified computer Engineering keys sequence or LCM Menu command or Web action or Auto Detection Firmware upgrade via AUTO TOv TFTP HTTP HTTPS mass upgrade with MOCET ve x Auto Provisioning provisioning

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