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1. 12 CHAPTER IV SERVICE INFORMATION Warranties and Warranty 18 Return bend dnnnsdnande 19 Customer Service Manufacturing and Instrument Repair Locations scccsisscsecesestcecsseseesvensessvecenssisccsunsssseseoesedeeressteveven 20 OPERATION Chapter I OPERATION This Chapter discusses the proper steps to safely operate the ODORATOR Also included are procedures for periodic testing and identification of the ODORATOR s controls Operation of the ODORATOR WARNING DURING OPERATION KEEP THE ODORATOR AWAY FROM OPEN FLAMES INLET SUPPLY SHOULD NOT EXCEED 4 PSIG AND 1 4 PSIG 7 INCHES WATER COLUMN IS RECOMMENDED See page 7 for pressure reduction accessories NOTE NOTE NOTE NOTE Connect the ODORATOR to the gas supply with non absorbing odor free hose such as high grade urethane PVC or Tygon Users of the ODORATOR should be selected with due consideration to smoking habits colds and other conditions of health since these factors affect the sense of smell It is desirable to select operators with an average sense of smell in order to obtain reasonably consistent results from the use of this instrument See Figure 1 on page 4 for reference to the following steps All valves must be closed and the Odorat2. ODORATOR User s Manual Propane 0515 PROPRIETARY NOTICE The contents of this instruction manual are proprietary to the Manufacturing Division of Heath Consultants Incorporated Reproduction of this manual in whole or in part is prohibited without the express written consent of Heath Consultants Incorporated Heath Consultants Manufacturing Division operates under a continual product improvement program and reserves the right to make improvements and or changes without prior notification This manual supersedes all previous manuals for this instrument COPYRIGHT 2015 HEATH CONSULTANTS INCORPORATED MANUAL Propane Rev E 7 15692 ODORATOR Propane Complete with case HPN0705641 0 User s Manual Propane Heath Consultants Incorporated Houston TX 9 713 844 1300 713 844 1309 1 800 EATH US Heath Safety Leadership Innovation Performance www heathus com 1 Then Now and Tomorrow INTRODUCTION Propane gas to be tested enters the ODORATOR through the barbed fitting at the gas supply inlet port Internally the gas passes through an internal five micron filter to the input of a low pressure regulator It then passes from the output of the low pressure regulator to the flow metering valve This valve located on the top panel of the ODORATOR is operated by the user After passing through the valve when opened the gas enters the mass f
3. An ODORATOR reading of 23 is taken at 2700 The calibration elevation is 5500 so the elevation difference 1s 2700 5500 2800 which is rounded of to 3000 The difference is negative so the DOWN 3000 correction column will be used A reading of 23 lies between chart readings of 20 and 25 This reading also lies between actual values of 15 and 18 using the DOWN 3000 cor rection column The reading as a percentage between the adjacent chart readings can be used to determine the actual value using the same percentage between chart actuals The reading of 23 is 60 of the difference in the chart higher reading from the chart lower reading The lower chart reading and actual will be used as the base or reference 23 20 6 or 60 Appendix Therefore the actual value will be 60 of the difference in the chart higher actual from the chart lower actual Again the lower value will be the base or reference 60 of 18 15 6x 03 018 which is rounded off to 02 Since the actual value base is 15 the actual value will be 15 02 17 gas 16 Appendix OSL Zyl OWL ZELL 66 OSL STL zzi 411 HUL og 601 SOL OOF 96 L6 eel oet 441 Val Lab 888 GPL LLL SOL HOL LOL Sz 26 6 68 98 Lg 981 LLL 80119018 eor COL 46 1 ve Le 88 OL pg 18 22 421 02 zor 66 6 96 z
4. LIMITED TO PRODUCTION SYSTEMS AND LANDFILLS IT IS THE SOLE RESPONSIBILITY OF THE PRODUCT PURCHASER OWNER TO ENSURE THAT 1 ALL OPERATORS AND OR USERS OF THE ODORATOR READ UNDERSTAND AND COMPLY WITH THE PRECAUTIONS INSTRUCTIONS FOR OPERATION AND MAINTENANCE REQUIREMENTS CONTAINED IN THIS MANUAL 2 THE ODORATOR IS ONLY USED IN A PROPER AND SAFE MANNER AND 3 WHILE USING THE ODORATOR OPERATORS ARE NOT INHALING OR SNIFFING DANGEROUS MATERIALS THAT COULD CAUSE INJURY OR DEATH HEATH WARRANTS ONLY THAT THE PARTS MANUFACTURED BY IT WILL BE AS SPECIFIED AND FREE OF DEFECTS HEATH MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER EXPRESS OR IMPLIED AND ANY AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE ARE HEREBY DISCLAIMED DURING OPERATION KEEP THE ODORATOR AWAY FROM OPEN FLAMES INLET SUPPLY PRESSURE SHOULD NOT EXCEED FOUR PSIG INLET PRESSURES IN EXCESS OF FOUR PSIG WOULD RUPTURE THE LOW PRESSURE REGULATOR DIAPHRAGM VENT THE GAS OUT OF THE INSTRUMENT AND CAUSEAN INSTRUMENT FAILURE THE RECOMMENDED INLET SUPPLY PRESSURE IS 7 WATER COLUMN WHEN OPERATING THE ODORATOR YOU WILL BE WORKING WITH FLAMMABLE PROPANE GAS WHICH IS POTENTIALLY DANGEROUS IF NOT HANDLED PROPERLY PROPANE GAS FROM A LECTURE BOTTLE MAY BE ODORLESS AND IS FLAMMABLE IN CONCENTRATIONS OF APPROXIMATELY 2 2 TO 9 6 PERCENT BY VOLUME IN AIR WHEN YOU ARE NOT OPERAT
5. is called the threshold detection level Considerable variation will exist among individuals in detecting this threshold level 11 Slowly open the flow metering valve another 1 2 1 turn wait about 30 seconds and then position the nose about 3 4 inch 20 mm above the exhaust port and sniff the exhaust OPERATION 12 If the exhaust does not have a readily detectable odor repeat step 11 If the exhaust does have a readily detectable odor push and hold the read switch down and record the percent gas in air by volume reading as shown on the LCD This reading is the readily detectable level which should be noticed by the average person s sense of smell Close the gas supply outlet valve the flow metering valve and then disconnect the sample hose from the gas supply Leave the ODORATOR ON for approximately one minute after the test to purge the mixing chamber Turn the ODORATOR OFF If chosen correct the reading value using the correction chart The correction chart is included to linearize the instrument in its range To use the chart take the ODORATOR readily detectable level reading and look up and record the corrected actual gas value For ODORATOR readings not specified within the chart linearly interpolate between the next highest and lowest points on the chart Do not extrapolate beyond the readings in the chart The readily detectable level reading and if chosen the corrected actual valu
6. will be brief description of the problem you are experiencing and the person and phone number to be contacted for additional information and approvals CORPORATE HEADQUARTERS 9030 Monroe Road Houston Texas 77061 Phone 713 844 1300 Fax 713 844 1309 www heathus com FACTORY SERVICE 9030 Monroe Road Houston Texas 77061 Phone 713 844 1350 Fax 713 844 1384 www heathus com fsc heathus com 19 Service SALES CUSTOMER SERVICE AND INSTRUMENT REPAIR National Toll Free 1 800 US 1 800 432 8487 REGIONAL SALES CUSTOMER SERVICE AND INSTRUMENT REPAIR Eastern Region Heath Consultants Incorporated 575 Park Way Monongahela PA 15063 Phone 724 242 3145 Fax 724 872 3206 Southwest Region Heath Consultants Incorporated 9030 Monroe Road Houston TX 77061 Phone 713 844 1300 Fax 713 844 1309 Western Region Heath Consultants Incorporated 30 Main Avenue Unit 3 Sacramento CA 95838 Phone 916 921 5198 Fax 916 921 5437 20 Service NOTES 21 Service NOTES 22 Heath Consultants Incorporated operates under continual product improvement program and reserves the right to make improvements and or changes without prior notification Heath Consultants Incorporated Houston TX Le 713 844 1300 IEATH Fax 713 844 1309 ONSULTANTS 1 800 HEATH US Heath Safety Leadership Innovation Performance Then Now and Tomorrow www heathus com
7. ING THE ODORATOR CLOSE ALL VALVES AND TURN THE ODORATOR OFF ANY TIME GAS IS BEING PASSED THROUGH THE ODORATOR THE POWER SWITCH MUST BE TURNED ON THIS WILL DILUTE THE GAS AT THE EXHAUST PORT AND PREVENT POCKETS OF CONCENTRATED GAS FROM ACCUMULATING 100 L E L IS APPROXIMATELY EQUAL TO 2 2 PROPANE GAS BY VOLUME IN AIR AS LONG AS THE REFERENCE C G I READS SAFELY BELOW THE L E L YOU SHOULD NOT HAVE ANY PROBLEM WITH A FLAMMABLE MIXTURE BUILDING UP ANY SUSPICION OF A GAS LEAK BY UNEXPLAINED SOUND OR OPERATION OF THE ODORATOR IS REASON TO IMMEDIATELY SHUT OFF THE GAS SUPPLY VALVES AND THEN SEEK THE CAUSE If indoors do not turn the ODORATOR on until a reference C G I indicates the environment is safe Likewise allow the ODORATOR to purge for at least one 1 minute after a reference C G I also indicates the environment is safe The ODORATOR is NOT DESIGNATED Intrinsically Safe and MUST NOT be used in a confined space or hazardous location WARNING KEEP THE ODORATOR AWAY FROM OPEN FLAMES INLET PRESSURE SHOULD NEVER EXCEED 4 PSIG AND DO NOT OBSTRUCT OR BLOCK THE INTAKE OR EXHAUST PORT CAUTION BECAUSE OF INHERENT LIMITATIONS LIQUID CRYSTAL DISPLAYS SHOULD NOT BE SUBJECTED TO EXTREMES OF TEMPERATURE OR HUMIDITY IF THE INSTRUMENT IS EXPOSED TO A TEMPERATURE BELOW FREEZING OR ABOVE 49 C 120 F THE LIQUID CRYSTAL DISPLAY MAY TEMPORARILY CEASE TO FUNCTION PROPERLY AND IN SOME CASES PERMANENT DAMAGE MAY RESULT IT I
8. OR calibration Factory recognized labels and seals maintain warranty Refer to page 20 for Heath repair and calibration centers Maintenance Chapter III MAINTENANCE Troubleshooting Chart PROBABLE CAUSE REMEDY SYMPTOM LO BATT appears on Weak batteries Replace batteries LCD Motor and LCD will not RMA turn on MA Speed Indicator L R comes on LCD will not zero Metering valve open or Close metering valve with gas supply problem line attached to the Odorant always Contaminated sample Change tubing or detected hose flow system RMA Maintenance Parts List The following list specifies ODORATOR parts and accessories that are available from the factory or regional office 0715692 Manual ODORATOR User s Propane 0715691 Correction Chart Propane 0711517 Battery Alkaline size 22112110 Tubing available in various lengths 103607 0 Label Warning Odorator 0716725 Regulator External Low Pressure 250 PSI max 0111004 Regualtor External High Pressure 3000 PSI max 0716893 Overlay Correction Chart Appendix A Periodic Test Records The Periodic Test should be conducted every 30 days The procedure for this test may be found on page 5 of this manual The forms on pages 8 11 are provided for your convenience They should remain in the manual and be kept in a safe location as a permanent record of periodic testing Company procedures wi
9. ORATORS at elevation To identify an ODORATOR S style or to tell if an upgrade has been performed check the top panel to see if there is snap in bezel or clear window in the overlay cov ering the display LCD Older style ODORATORS have snap in bezel over the LCD ODORATORS not calibrated for 55 propane have correction charts for that gas or reference level and can be identified by the chart as the reading and actual values will be equal at the reference level 13 Appendix Elevation Corrections for the The propane ODORATOR mixes air with propane to allow the user to determine the percent gas level at which odorant is readily detectable As elevation is increased or decreased the air density changes and must be accounted for Use the Elevation Change Correction Chart as follows 1 Use the ODORATOR to determine the readily detectable level per the instructions in this manual 2 Write down the readily detectable reading from the LCD on the ODORATOR 3 Write down the elevation at which the ODORATOR was last cali brated as found on the label on the inside of the exhaust port cover 4 Determine the elevation at which the reading was taken 5 Subtract the calibration elevation from the reading elevation and round off to the nearest 1000 6 Positive elevation differences correspond to the UP columns in the chart while negative elevation differences correspond to the D
10. OWN columns Determine which elevation change correction chart column to be used 7 Use the ODORATOR reading and either look up the actual gas value from the chosen column or interpolate the actual gas value for the readings between the values on the chart and write the actual gas value down Interpolation Example 1 UP Column An ODORATOR reading of 23 is taken at 3000 The calibration elevation is 50 so the elevation difference is 3000 50 2950 which is rounded off to 3000 The difference is positive so the UP 3000 correction column will be used A reading of 23 lies between chart readings of 20 and 25 This reading also lies between actual values of 19 and 22 using the UP 3000 correction column The reading as a percentage between the adjacent chart readings can be used to determine the actual value using the same percentage between 14 Appendix chart actuals The reading of 23 is 60 of the difference in the chart higher reading from the chart lower reading The lower chart reading and actual will be used as the base or reference 6 6096 Therefore the actual value will be 60 of the difference in the chart higher actual from the chart lower actual Again the lower value will be the base or reference 60 of 22 19 6x 03 018 which is rounded off to 02 Since the actual value base is 19 the actual value will be 19 02 21 gas Interpolation Example 2 DOWN Column
11. S THEREFORE RECOMMENDED THAT THE INSTRUMENT NOT BE SUBJECTED TO EXTREME CONDITIONS SUCH AS A CLOSED VEHICLE IN DIRECT SUNLIGHT OR CONTINUOUS SUB FREEZING TEMPERATURES USE AT ELEVATION THE ODORATOR SHOULD BE USED WITHIN 1000 FEET OF ITS CALIBRATION ELEVATION FOR ACCURACY A READING CORRECTION CHART FOUND IN APPENDIX C MAY BE USED FOR ELEVATION CHANGES GREATER THAN 1000 FEET TABLE OF CONTENTS INTRODUCTION s munnnnnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnenne i WARNINGS AND CAUTION s muvrnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnnnennnnnneen iii TABLE OF CONTENTS CHAPTER OPERATION Instructions for Operation sanxnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 1 5 24454 4 42545 24144411033 41428141 nennen 1 Fig re 4 CHAPTER II Periodic Test sui 5 2 2 22 2 22 2 2 04 2 escent hcusceceucuaxwesseuesceuscaesevaeecusudevsedatend 5 CHAPTER III MAINTENANCE INFORMATION Troubleshooting Chart 6 Parts 7 Appendix Periodic Test Records i ii messnsvengrikenvdnanadnnddavedenendnddaddvenkesken 7 Appendix B ODORATOR Propane Reading Correction Chart rrrnnnnnnnnnnvnnnnnnnnnnnnnnnvnnnnnnnnnnnnnn 11 Appendix C Use at Elevation sussmsvneinta snev ken
12. e 06 988 sg zg 62 LL 99 LL 989 99 Zg 18 98 eg 18 62 zz Gz ez be 3g 99 og eg L9 89 GG eg el LA 69 89 99 9 eg LO 6S ZG 99 99 19 8b OF 687 88 LG 99 VE es 19 09 Br OF SP OG Ev Ly Ov ge 96 es 29 OS 6h 8 Ly OF bh er Le Ov Sv se ze SE ve ze er r Ov Ov 66 Be 96 SE ve 66 ze og 67 87 92 Le ge se ve ve ce ze ve oe ez ez 96 42 ST ve 06 oe 67 82 97 ST Va 22 be 12 ov SL SL SL av LL LL 20 90 90 90 00001 0006 0008 000 0009 dn dn dn LORD Mmu lt A 2Z0 yeys 17 Service Chapter IV SERVICE INFORMATION Warranties and Warranty Repair All instruments and products manufactured by Heath Consultants Incorporated are warranted to be free from defects in material and workmanship for one 1 year from the date of shipment Furthermore the warranty on authorized repairs in the Houston Factory Service Center FSC and other regions is ninety 90 days materials and thirty 30 days labor This repair warranty does not extend any other applicable warranties Our warranty covers only failures due to defects in materials or workmanship which occur during normal use It does no
13. e must meet the requirements of the user s company operations procedures Use at Elevation See Appendix C page 12 2 Side View 1 Gas Inlet Power Switch Power Indicator LCD Read Switch 8 9 OPERATION ODORATOR Calibration Sticker Flow Metering Valve Correction Chart Fine Zero Knob 10 Exhaust Port OPERATION Chapter II Periodic Test 1 Every thirty 30 days the ODORATOR should be operated with the power switch on and while not hooked up to a gas supply 2 Wait about 30 seconds and then position the nose about 3 4 inch 20 mm above the exhaust port and sniff the exhaust 3 Ifno odor is detected turn the ODORATOR OFF The ODORATOR has not absorbed the odorant and is usable 4 Ifan odor is detected turn the ODORATOR OFF and send it to the nearest Heath Repair Center Regional Office listed on page 20 The odor is an indication that the ODORATOR has absorbed the odorant and must have its internal tubing replaced and gas flow components cleaned The forms on pages 8 11 are provided to document the Periodic Tests and are as a courtesy only Company procedures will define how records are kept and in what format Calibration For regulatory compliance instrument calibration and maintenance a factory calibration is recommended every 12 15 months from the date of the previous factory calibration Only Heath factory or factory trained personnel should perform ODORAT
14. ely 1 The LCD can only indicate up to 1 99 Concentrations above 1 99 will be indicated by the LCD having its last two digits dashed out as 1 When the ODORATOR is turned on the user might momentarily notice the letter L on the LCD when the READ switch is depressed and held down If the L fails to disappear it may be an indication of blower speed The L indicates a speed problem and if on the Odorator should not be used When itis time to replace the batteries LO BATT will be indicated in the upper left corner of the LCD when the READ switch is depressed and held down The ODORATOR is designed and intended to be used in accordance with the GPTC Guide For Gas Transmission And Distribution Piping Systems 49 CFR 192 625 Subpart L dated 10 15 03 the American Society For Testing And Materials Standard D 6273 08 and NFPA 58 Supply gas must be propane and of high quality Blended or mixed gases as sometimes found during peak shaving cannot be tested using the ODORATOR WARNINGS AND CAUTION PRIOR TO USE OPERATOR SHOULD READ ALL PRECAUTIONS INSTRUCTIONS FOR OPERATION AND MAINTENANCE REQUIREMENTS CONTAINED IN PRODUCT MANUAL NOTE DO NOT USE THE ODORATOR OR BREATHE IN GAS FROM SOURCES WHICH MAY CONTAIN TOXIC LEVELS OF CHEMICALS SUCH AS HYDROGEN SULFIDE 5 AS IT COULD BE HARMFUL TO HUMAN HEALTH AND SAFETY TO DO SO SOURCES WHICH MAY CONTAIN TOXIC LEVELS OF CHEMICALS INCLUDE BUT ARE NOT
15. has been developed The chart provides corrections for both increased and decreased elevations Most instruments will be used at elevations higher than their calibration elevation ODORATORS calibrated at the factory have a calibration el evation of about 50 feet Many gas utilities send their ODORATORS to the Heath factory for periodic calibration hence most instruments will be used at elevations higher than their calibration elevation ODORATORS calibrated at one elevation and then used at a higher elevation will make the most use of this chart An ODORATOR calibrated and used within 1000 feet of the same elevation will use the respective correction chart found on the instrument The elevation correction chart is based on a normal atmosphere Abnor mal atmospheres as caused by extreme weather conditions can affect the measurements and safe use of the ODORATOR and operation is not recommended Usage instructions are included with the chart but use the difference in elevation between the working or measurement elevation and the calibration elevation to select the respective correction value versus the ODORATOR S reading Note The elevation correction chart supports new style Pro pane ODORATORS only Instruments manufactured before July 1997 that have not been upgraded or cali 12 Appendix brated to propane reference other than 55 will not use the elevation correction charts Consult the factory for using older style OD
16. ll define how records are kept and in what format Appendix Periodic Test Record Appendix Periodic Test Record Appendix Periodic Test Record 10 Appendix Appendix ODORATOR Correction Chart for Propane This chart assumes the ODORATOR has been properly zeroed and allowed to run for at least one minute Propane Correction Chart 55 Reference ODORATOR Actual L E L Actual Gas Gas Reading 00 0 0 0 00 05 2 4 0 05 10 3 9 0 09 15 5 5 0 12 20 i 0 17 25 9 0 0 20 30 10 5 0 23 35 12 5 0 28 40 15 0 0 33 45 18 0 0 40 50 21 0 0 45 55 Ref 25 0 Ref 0 55 Ref 60 30 0 0 66 65 35 0 0 77 70 40 0 0 88 75 46 0 1 01 80 52 0 1 14 11 Appendix Appendix ODORATOR Use at Elevation The ODORATOR works by allowing a metered amount of sample gas to mix with a fixed amount of air and the mixture is then tested by a user for odorant detection The internal components of the ODORATOR are very stable over changes in elevation The air that is mixed however thins out with increasing elevation and must be accounted for An elevation change of 3000 feet from the calibration can produce reading discrepancies of nearly 10 which may be corrected It is recommended that the ODORATOR readings be corrected whenever the elevation change from calibration is 1000 feet or more The calibration elevation may be found on the exhaust port label Acorrection chart with accompanying usage directions
17. low sensor This is the heart of the ODORATOR The mass flow sensor responds to gas flow within the range of the flow metering valve The signal from the mass flow sensor is then processed converted to a digital signal and fed to a liquid crystal display LCD The gas from the mass flow sensor then passes to the mixing chamber where it is combined with air drawn in by a blower wheel The user then sniffs the gas air mixture at the exhaust port The flow metering valve is incrementally opened and the exhaust port sniffed until odorant is readily detectable at which time the user presses and holds the READ switch down to display percent gas in air by volume The electronics and the speed of the blower wheel are calibrated so that the concentration of the propane gas air sample at the exhaust port agrees with the LCD at the 25 Lower Explosive Level L E L which is 55 gas All other readings may be corrected using the correction chart The correction chart is included to linearize the instrument within its range To use the chart record both the ODORATOR readily detectable level reading and the corrected actual value For ODORATOR readings not specified in the chart linearly interpolate between the next highest and lowest points on the chart Do not extrapolate beyond the readings in the chart Depending on how much the flow metering valve is opened the concentration of gas in air at the exhaust port will be anywhere from zero to approximat
18. or turned Odorization Readily Detectable Test Procedure 1 Prior to attaching the sample hose to the inlet port 1 sniff the sample hose and verify no odorant is detected If so replace the sample hose 9 OPERATION Connect the sample hose to the gas supply outlet valve and to the ODORATOR inlet port 1 Open the gas supply outlet valve and the ODORATOR flow metering valve for about 10 seconds to purge the air out of the sample hose Close the flow metering valve Turn the ODORATOR Raise the exhaust port cover Wait about 30 seconds and then position the nose about 3 4 inch 20 mm above the exhaust port and sniff the exhaust The exhaust must be un odorized Push the read switch 5 and while holding it down adjust the zero knob 7 until the LCD reads 00 Release the read switch Slowly open the flow metering valve counter clockwise 1 2 1 turn Wait about 30 seconds and then position the nose about 3 4 inch 20 mm above the exhaust port and sniff the exhaust Your upper lip may lightly touch the front edge of the exhaust port If no odorant is detected in the exhaust repeat step 8 NOTE The user should frequently pause when sniffing for odorant by moving the nose away from the instrument breathing fresh air and then continuing testing This precaution is necessary because the sense of smell fatigues rapidly during this type of test 10 The first faint smell of odorant
19. t cover failure due to damage which occurs in shipment unless due to improper packing or failures which result from accident misuse abuse neglect mishandling misapplication alteration modification or service by anyone other than Heath warranty repair location Batteries and damage from battery leakage and all expendable items such as filters and tubing are excluded from this warranty Heath s responsibility is expressly limited to repair or replacement of any defective part provided the product is returned to an authorized warranty repair location shipped prepaid and adequately insured Return shipping charges and insurance will be paid by Heath warranty expense We do not assume liability for indirect or consequential damage or loss of any nature in connection with the use of any Heath product There are no other warranties expressed implied or written except as listed above 18 Service SERVICE INFORMATION Return Procedure The following steps will expedite the repair of your instrument 1 2 Contact Heath Factory Service at 800 432 8487 to request repair form The form is available on line at www heathus com Package carefully using the original shipping carton and cushions if available and return all components including the repair form The repair form request information such as complete shipping and billing addresses instrument or product name model number and serial numbers Also included
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