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Virtual Front Office 11.4 User Guide

1. Trouble Report Change Denied When a transaction is sent on an open ticket but the ticket is not in the appropriate state status for that type of transaction i e an escalation request is sent on a ticket in cleared state Trouble Report Already Exists A Create is sent to the Trading Partner but they already have an open ticket on that circuit may have been opened via a phone call Fallback Errors Below are industry standard fallback error codes that might cause the ticket to stay in New status The values in bold type below are the ones most commonly returned e Circuit Mismatch e Create in Progress e Circuit Ownership e Invalid State Code e Invalid Segment e Leading Zeros e New Service Pending e Circuit Disconnected e Invalid Company Assigning Code e Invalid Circuit Format Ticket is in a Pending state A pending state exists when a ticket is going to be dispatched Pending Dispatch in the process of being tested Pending Test or in the process of having some other task applied When the task has been applied Pending Dispatch would change to Dispatch or Pending Test would change to Testing etc 112 Wisor Proprietary and Confidential 2008 12 Trouble Administration Flame Ticket needs attention The ticket has received a notification from the Trading Partner requesting authorization or closure of the ticket Green Check Mark Ticket has been Closed The repair was succes
2. W sor i solutions mproving process profit WISOR VIRTUAL FRONT OFFICE 11 4 USER GUIDE Wisor System Documentation VFO 1104 USERGUIDE 070708 Wisor Telecom Corporation 7470 New Technology Way Suite A Frederick MD 21703 Tel 301 417 9401 URL www wisor com Wisor Corporation Confidential RESTRICTED ACCESS This document and the confidential information it contains shall be distributed routed or made available solely to authorized persons having a need to know within Wisor except with written permission of Wisor Prepared by Wisor Target audience Wisor Application Users Technical contact Customer Service Center CSCC at 800 522 6943 To obtain copies of this document contact your company s document coordinator or your Wisor account manager or call 877 947 6767 from the USA and Canada Copyright 2005 2008 Wisor Telecom Corporation All rights reserved Trademark Acknowledgments Wisor is a trademark of Wisor Telecom Corporation Adobe Acrobat is a registered trademark and FrameMaker SGML is a trademark of Adobe Systems Incorporated Microsoft Windows and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Oracle is a registered trademark of Oracle Corporation SUN and Solaris are registered trademarks of Sun Microsystems Inc UNIX is a registered trademark of The Open Group in the United States and other countries
3. 4 If you have a template you can select the template applicable to the ticket you are entering and then populate the remaining fields 5 Click Next This opens the second page of the Create Trouble Report Request 114 Wisor Proprietary and Confidential 2008 12 Trouble Administration TICKET MILT SEARCH TEMPLATE ADMINISTRATION z ja 4 Create Trouble Report Request TRFD Account Name Network ID service ID 1 Services with Premises Address CLEC WiG ILEC WVIG testing Ticket Info Loc amp Access Info Authorization Escalation Call Back Info Trouble T Status Window Cust Trouble Ticket N led Numt TOUTE I pE ustomer Trouble Ticket Num Called Number z cays D a mins Additional Trouble Info Customer Work Center Trouble Detection Time Preferred Priority Repeat Report E Percerved Trouble Severity TSP Priority Onsite Commitment Time Requested Cleared Commitment Time Requested z TP State F Dialog Manager Contact Person Name Number Phone Fax Pager Respon Email Civic Address City State Zip Alternate Manager Contact Person Figure 70 6 Populate the relevant fields under the Ticket Info and Loc amp Access tabs 7 The A Location Address under the Loc amp Address Tab will be auto populated when the customer has an Access Local order in the VFO system and the Service ID is found on one of those orders that has been submitted and accepted by the Trading Partner 8 If the TRFD chosen
4. Trouble Administration Contact Information For issues with TA that are system related please contact Wisor at the following number e 800 522 6943 For issues with TA that are LEC related please contact the LEC at the following numbers e ATT Bell South EC Support at 888 462 8030 e ATT SBC o Daytime Sharon Wagner EBSPOC for application to application issues at AT amp T at 314 235 0326 o After hours or if Sharon Wagner not available On call pager number at 314 235 2899 e QWEST Wholesale Systems Help Desk WSHD 888 796 9102 e Verizon o For TAXI Local system concerns please contact Partner Solutions Customer Care Center PSCCC 877 WHOLCCC 877 946 5222 o For TAXI Access system concerns please contact National Support Center NSC at 800 483 7766 Component Code TXI Reporter Identification Code 980 077 0686 Wisor Proprietary and Confidential 2008 127 Glossary Glossary 911 Emergency short cut dialing used to contact police departments for dispatch of officers fire fighters or ambulances The system identifies the caller s location and other pertinent information to dispatch accurately A Abbreviated Dialing A feature that permits the calling party to dial a destination telephone number in fewer digits than normal Speed dialing is an example Access Code Denotes a uniform five or seven digit code assigned by the provider to an individual customer The five digit
5. Wisor Proprietary and Confidential 2008 Table of Contents VOEE tne ent pee sus ee trees ie eae E E EA tone ten sae sactusnetercesesinuteesenseeees es 87 PnC V T O 0 eer E E A ee ee 87 Working with Templates cccccccsccscccccccceccescescescceccescesceccceccescessesceeccescesseess 88 T L err EEEE E 388 SIV FAS TCM AS ae E E E EEEE E EEA OANA 89 Apply Template After Order Initiation ccccccccccccssssseeccccecceeesssececcccceeeeeesseeeeceeeeeeensnses 89 Search for a TEMplate ccccccccccssssecccccccssseecccceceececccsscesseeccceeeseeccceseeesseccceseuseeceseeeeenenes 90 Create and Manage Incoming Local OrderS ssssseeeesssoososeceeessooooeeeeeecsooosoeeeeeeeo 92 Ea e EN E E EEE E A E A E A A E E econ AAT E A EE 92 sig the Local Order LISE se catescoeseoceaosssextsnsedvosesauecosiitecesntesusactenentdenovssescesiguseriabesterececetanedseces lt 92 n gt 8 2 1 61018 81 s nc 6 0 5 5 E AE EE E NE ETE EEE E E ET 92 POr CO EAT EE e a E E E E E AEE E 92 Assign Local Receive Orders eeeeeeeeseeereersessssseetersssssssecrtressssseeeteessssssseeereessssseeereeeesssssses 94 Create Local RESPONSE sesrrrerrsioesirss iosta ons yo r ro Nri A ENESENN anri ea EISE Eene Tr SaNa On 94 View oe TSOL eieren p erana EA A EEE E A EE 95 Revert to Last DAV CG edcncctesscasanstaansinacbsuactanunacusacunieapnanessaadeniocmned EEAO EEE 95 TG WO CUS oei a E NE E E E E EEEE EE E E 97 Enpanced hd iM Peer cnn et
6. Fach line represents a particular order and shows the Receiver Code the Purchase Order Number Version of the Order Supplement Type if any Current Status Transaction Type Service Type Request Type Action Desired Due Date Initiator and Date Sent In situations where both incoming and outgoing Access orders will be managed by the same team an icon will be used to differentiate between Access Service Requests that are received and those that are sent Downward Arrow This icon signifies that the Access Order is an Access Order that was received 54 Wisor Proprietary and Confidential 2008 7 Create and Manage Incoming Access Orders Search Access Requests VFO s Search functionality allows you to search all Orders for the occurrence of specific values You can extend your search by using the wildcard character Use the following procedure to find a specific Order s 1 On the Order List page execute the Order gt Search menu command This opens the Search dialog Search On Purchase Order Number PON Region Ring Secondary Location served By Fiber Transport Connecting Facility Assignment Transport Secondary Location Trunking Connecting Facility Assignment Search For Figure 28 2 Select the criterion from the Search On list Enter the value you wish to search for in the Search For field This field is not case sensitive 4 Click Search Filter Access Order List The
7. column reads MRS when the response was entered by Wisor BPO via the Mech Spec Response system Revert to Last Saved If you are entering values into the fields of an Access Order and then decide to return to the previously saved version of the Access Order execute the Order gt Revert gt Revert to Last Saved menu command NOTE This only goes back to the data that was saved before the current saved data So after you save the data you can revert to the way the order was before you hit SAVE the last time Revert to Last Submitted If you modify an Access Order after you successfully submitted it 1 e started a Supplement request you can return to the previously Submitted version of the Access Order by executing the Order gt Revert gt Revert to Last Submitted command This command restores the previously submitted version of the Request even if you executed the Save command to save those changes View Error List VFO allows you to view the errors that were found in an order Violated rules are displayed in the Error Code List in a pop up browser To view the errors open the Access Order and execute the Order gt View gt View Error List menu command This same command can be used to view the errors from the Trading Partner TP Errored and Rejected statuses will generate an Error List of the fields the Trading Partner rejected or required Some of these errors will link to field when clicked Others will need t
8. 9 Populate the fields with the relevant search criteria Fields Wisor Proprietary and Confidential 2008 15 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE 10 CFA_INQUIRY INQUIRY header interfaceid messagelype receivend ordenype asogversion HDR MESSAGE ID CCMA MSG_TIMESTAMP cc IRI IRM CFA_DETAILS CFA FACDESG 11 highlighted yellow are typically require when the section is populated Click Submit The results are then displayed in the PreOrder Response window RESULTS Response SBC SOAP tML ASR aln PREORDER 35 B62 aln 2007 09 26711 52 43 04 00 null irm fdfd Figure 8 For large responses to view the entire response you may need to use the pagination provided for each section containing more than the specified number of items Ke 6 To 10 gF 11 SHOW 3 JA Enter the number of records you want displayed at any one time for that section and click the SHOW link The default is to show up to 10 items at a time before needing to move to the next page Click the outside arrows to move to the first or last page Click the inside arrows to move page by page 12 To modify the PreOrder Request click the Inquiry tab This re 13 14 opens the PreOrder Request Click the Change button to edit the fields Make the desired changes and click Submit to resubmit the PreOrder Inquiry NOTE This window can remain open while starting another Order This allows a user to c
9. Activity Y Conversion WY Conversion N New installation C Change an existing account Host Billing T Outside move N New installation Y Conversion C Change an existing account N New installation N New installation N New installation Y Conversion Y Conversion N New installation Y Conversion Y Conversion C Change an existing account T Outside move N New installation N New installation N New installation Figure 53 Owner mhombal mhombal mukta mhombal mhombal mhombal mhombal mhombal mhombal jzhan jzhan jzhan LSRBPO2 LSRBPO2 jzhan LSRBPO LSRBPO2 mhombal mhombal mhombal jzhan jzhan e Template Name Enter the name of the template then click Go or click the template name link to search on that value e Trading Partner Enter the value that identifies the service provider in this service request then click Go to search on that value 90 Wisor Proprietary and Confidential 2008 8 Create and Manage Outgoing Local Orders e ServiceType Enter the value that identifies the type of service and then click Go to search on that value e Activity Enter the value that identifies the activity involved in this service request then click Go to search on that value e Delete Click a radio button s that corresponds to the template to remove and then click the red X in the upper right corner of the page to remove a template from the Template List a
10. Business Name First Name Last Name Purchase Order Number PON Telephone No Figure 54 2 Select the criterion from the Search On list 3 Enter the value you wish to search for in the Search For field This field is not case sensitive 4 Click Search Filter Local Order List The Filter function allows you to limit the selection of orders displayed in 92 Wisor Proprietary and Confidential 2008 5 PortQual the Order List You can save the filter settings and apply them to future VFO sessions Your Order List filter settings will open as part of the login process Use the following procedure to filter the Local Order list 1 At the Order List page click Filter the icon that resembles a funnel This opens the Order List Filter window Order List Filter Microsoft Internet Explorer Order List Filter Trading Partner All ESP Name All Public Search Owner All Service Ally Activity All PON Telephone No 7 Due Date Date Sent Received From From To To Direction Aly Business Name First Name Last Name Exclude selected status LW I twee Pte tvjv wivu u yvi I uwy C Tracked Led Iuuen y aa y C validated Led wurrn C Voided wyje eriviww C Submitted Receive Status _ C Received Supplement Received Billing Completed Provisioning Completed Confirmed DSR Cancel DSRED Error Directory Only Confirmation Directory Serv
11. None Available Service Center None Avallable itiate Figure 36 e TXNUM This will be automatically populated with an incremented entry Optionally you can change the value in the TXNUM field manually e Trading Partner This dropdown will contain all the Trading Partners that have been configured for use in this module e Service Center The options listed will be determined by the choice of Trading Partners e TX Type The Transaction Type will be determined based on the selected Service Center 64 Wisor Proprietary and Confidential 2008 4 Local PreOrder Search and Response 3 Click Initiate This opens the PreOrder Request window A Address Validation INQUIRY RESULTS CCNA TXNUM DTSENT TXACT TXTYP SEARCHTYP ce LNAME LOCATIONANDTERMINDATIONDATA Optional Conditional SAPR SANO SASF SASD SASN STATE ZIP ROUTE BOX Figure 37 4 Populate the fields with relevant search criteria Yellow fields are required when its section is populated 9 Click Submit The returns are displayed in the PreOrder Response window 6 For large responses to view the entire response you may need to use the pagination provided for each section containing more than the specified number of items Ke 6 To 10 V1 Seve 3 gt JA Enter the number of records you want displayed at any one time for that section and click the SHOW link The default is to show up to 10 items a
12. Sent system FO has received a system error message from Read the error and Errored Exchange Path Submit Order again Contact your system Administrator to alert them of the issue if it continues Tracked The order was initiated as a Tracking Only No Action request and will not be transmitted to the Trading Partner This is used when the order was sent manually outside of VFO and you want to track the order progress manually in FO Validated Exchange Path returns a validation successful Submit Order message Voided VFO user has placed the ASR in this status No Action to indicate that this request should not be transmitted to the Trading Partner Generate Local Service Request Response Summary Report After a Service Request receives a Response VFO allows you to generate 80 Wisor Proprietary and Confidential 2008 8 Create and Manage Outgoing Local Orders a Summary Report For example after you receive a Firm Order Confirmation the Summary Report will detail the Due Date information based on the Response The Summary Report function provides information for the following statuses Acknowledged DSRED Error Rejected Fatal Directory Service Provisioning Confirmed Completion Completed Provider Notification Clarification Provider Initiated Action Billing Completed eopardy Rejected Non fatal Directory Only Confirmation re Use the following procedure to generate a Response Summary Report
13. WebLogic is a registered trademark of BEA Systems Inc All other brand or product names are trademarks of their respective companies or organizations Ce O Table of Contents Tape GU RIG UheS aa E a E ennatessmeneseeeenaeess vi Mro CHUN UNO a A E E E soon ncaa ieee ee eaicie sii em centers 1 ABOULTINIS Manua aseen en aesasnadenusuvseduereveusunsannesneaass wanusessusoanennnasnesnyaeenennrene crass ees 2 PROM CV CO cane conics E race ce aay oe A E EE EE E E E EE E oesaceseoeans 2 GOTT VION S ae a E E E A E E E A 2 FIDOS ee E E EE E EE 2 Wisor Contact Information eeeeseesseeeessscceresesssccerssecceresssecterssscceessssecceessssteresssecteessseeeersssees 2 Introduction to Virtual Front Office VFO sssesessssssssssosoososseseeceeeeseeseessssosoooseeseee 4 VFO Exchange at CONNEC ON sreka EEE E EN 4 What are the Benefits of VFO ccccccccccsssssecccccccsseeecccseeessecccseceeseeesessseeesessssseeeneeesesseenees 5 Getting Started With VFO ircericisrearir ninr aes EREE EEEE 6 LOA PTOI raarrit n r EEE EEE A IE ENEE E IE E EEEE 6 namne PASSO errre aN EE E EA EEEE 7 Mowe SUS eere E E a E E E 8 BOOT ll FUSS PAPA E OE E E AA EA 10 Using VFO s Action ICOnS eeeseseeenseseeessseeessseceessseressseessssecessseceesssecosseeeesssecessssecesseeessseeees 10 ACCESS MOQUIE eran a a a E E A E manmecmannia enn snntia 13 Access PreOrder Search and Response sssssesesesssoccoeeseecssoooseeeeeecsooooeeeeeesssooeeeee
14. and X to a number from 0 through 9 NXX represents the Central Office Code of a telephone number in North America Number Portability Provides end user customers the ability to change local service providers for basic local exchange service without changing their telephone number Number Portability NP form Number Portability allows an End User who has converted to a facility based CLEC to retain his current telephone number If the End User is located in an area which has put Local Number Portability LNP to the CLEC s switch into effect the End User may connect to the facility based CLEC s network using his current telephone number The end user s telephone number will be ported If the End User is located in an area which is still operating under Interim Number Portability NP the End User will only have the appearance of keeping his current telephone number Arrangements are established to forward calls to the End User s CLEC telephone number when calls are made to the End User s previous telephone number There are three types of NumberPortability NP Remote based on remote call forwarding Direct which is a DID like trunk arrangement and Local Routing LRN The CLEC may order Number Portability with or without an unbundled loop O OBF Order and Billing Forum Open Database Connectivity ODBC A standard or open application programming interface API for accessing a database By using ODBC statements in a progra
15. 1 Check the checkbox of the PON for which you will generate a Summary Report 2 Click the Summary icon D on the Local Order List page Response Summary Report PON SBC905 W92 2598 Version 01 Req Type JB Directory Listings and Assistance Activity TP Errors N New installation Desired Due Date 20070913 Due Date Desired Frame Due Time ILEC Order Number rame Vue lime Reject Error Code Reject Error Message Figure 47 3 Optionally click the Print button to print the Response Summary Report Save As a Local Service Request VFO allows you to save a copy of the selected or current Service Request under a different PON You can execute the Save As command from the Order List page or from within an existing Service Request Use the following procedure to save an existing Local Request as another Local Request NOTE If you are using the Save as command from the Order List page you must first click the radio button of the order you want to copy 1 Execute the Order gt Save As Order menu command This opens the Save as New Order window Wisor Proprietary and Confidential 2008 81 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Save as New Order Order Number lA Save Cancel Figure 48 2 Enter the new unique PON 3 Click Save If you are performing a Save As from within an existing Service Request open the Service Request you want to copy and execute the Order gt Action gt Sa
16. 14 02 2007 07 13 13 37 20 2007 07 06 17 14 31 2007 07 06 17 13 21 2007 07 06 15 22 17 2007 07 05 17 40 53 2007 07 05 17 39 37 2007 07 03 17 43 06 2007 07 03 17 36 33 2007 07 03 17 09 15 2007 07 03 17 06 07 POOF AF AN ADA BLAN ADMINISTRATION Completion Date Return Code Figure 58 HOME ABOUT HELP LOGOUT Virtual Front Office Powered by wjsor Main TN Customer Name Status 1234567890 Mukta Hombal 2347895656 1234567890 5582349912 Micky D 5582349938 Micky K 5582349935 carol kern 5582349933 Micky D 5582349933 carol kern 5552349090 5582349920 eugene Marshall 5582349931 carol kern 1234567890 5582349912 Jason K 5582349922 seshu 5582349920 eugene Marshall 5582349912 David kern 5582349912 David kern 5582349020 carol kern 5582349912 Micky D 5582349912 Micky D 5582349912 David Corner COCOA AINDA ween I M Saved Error Voided Saved PARSING ERROR ERROR CORRECTED Saved Validated Errored Saved Saved Errored Saved ERROR DELETED Error Submitted Success Success Voided Errored Voided Errored ee The Filter function allows you to limit the selection of E911 Orders displayed in the E911 List Users can filter by several criteria The E911 List filter settings will open as part of the login process This means that any filter created will be retained even after the user exits the system Use the following procedure to filter the Orders displayed on the E911 List 1
17. 3 Click the Create Response icon in the upper right corner of the Order List page or execute the Order gt Create Response menu command NOTE You can create a response from within an Order by executing the Order gt Edit gt Create Response menu command 4 This opens the Order Response Creation window Order Response Creation Response Type All cancet_ Figure 21 5 Select a Response Type from the dropdown menu Following is a list of available Access Response Types e Access Service Ordering Guideline ASOG and Non ASOG Responses o Completed CNR Access Completion o Clarification Cleared CNR Errors o Clarification CNR Errors o Jeopardy with Errors CNR Jeopardy with Errors o Jeopardy CNR Jeopardy o TP Cancelled CNR Provider Initiated Cancellation o DLR DLR o Design Order Confirmed Design Order Confirmation o TP Errored Error o Confirmed Firm Order Confirmation o Accepted Response Accept o Rejected Response Reject e Postal Telephone and Telegraph PTT Responses Wisor Proprietary and Confidential 2008 37 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE o Accepted PIT Accept o Rejected PTT Reject o Clarification PTT Clarification o Confirmed PTT Confirmation o Design PTT Design 6 Click OK This opens the Access Order lt Response gt Creation page we ASR Response Accepted Response Accept ASR HEADER Required CCNA MSG_TIMESTAMP ICSC ASOG_VER PASSW
18. 3 Execute the Template gt Search menu command This opens the Template List page which lists all available templates ORDER PREORDER A TEMPLATE M ADMINISTRATION Template List r z s gt z pi F F F gt A A F ss F F 7 Template Name VZE NP VZE CRS VZE AB N Orders VZE EL VZE RS VZE LSR VZE BL VZE LSNP VZE LS TEST TEMPLATE 2 TESTing123 TESTIN PON 1 VER EAST PRASANNAS TEST PON 811 3 BPO VZE VER EAST VZE9 LSPS TEMP VZES R3 VZE9 PS TEMP testing pon 004 testing pon 3 Trading Partner All VZE Verizon East V ZE Verizon East VZE Verizon East VZE Verizon East V2ZE Verizon East VE Verizon East VZE Verizon East VZE Verizon East V ZE Verizon East VZE Verizon East VZE Verizon East VZE Verizon East VZE Verizon East V2ZE Verizon East VZE Verizon East VZE Verizon East V2ZE Verizon East VZE Verizon East VZE Verizon East VZE Verizon East BS BS Servicelype lA CB Number Portability PB CENTREX Resale AB Loop CB Number Portability EB Resale MB Loop amp UnbnidLocswitchPontwiCage JB Standalone DL only Yz Added BB Loop with Number Portability AB Loop AB Loop AB Loop AB Loop CB Number Portability CB Number Portability AB Loop CB Number Portability CB Number Portability MB Loop amp UnbnidLocSwitchP ortw Cage EB Resale DB Ret BnidLoop amp PotwoCagePlatim AB Loop JB Directory Listing amp Assistance
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20. Filter function allows you to limit the selection of orders displayed in the Order List You can save the filter settings and apply them to future VFO sessions Your Order List filter settings will open as part of the login process Use the following procedure to filter the Access Order list 1 At the Order List page click Filter the icon that resembles a funnel This opens the Order List Filter window Wisor Proprietary and Confidential 2008 55 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE 4 Order List Filter Microsoft Internet Explorer Order List Filter Receiver Code All Due Date Date Sent Received Customer From From Code To To Public Search Owner Service All x azia All Activity All Guideline Version All v Direction All i Exclude selected status VFO Status C Errored C PendingValidation C Pending Submission CI Resent C Sent CI System Errored C Submitted C Tracked C Validated Access Status _ C Voided C Accepted CI Cancel Accepted C Cancel Rejected CI Cancel Resent C Cancel Sent C Cancel Submitted C Cancel Tracked C Clarification C Clarification Cleared CI Completed CI Confirmed C Design C Design Order Confirmed C Jeopardy C Jeopardy with Errors C Pending Completion C Pending Design C Pending Confirmation C Pending Response CI Rejected C TP Cancelled C TP Errored AT amp T Status Custom Status amp oK _ Clear Figur
21. None Avatlable a Service None Available Activity None Available Figure 52 e Template Name Enter a user defined unique name for the template e Template Description Enter a user defined value that describes the template e Trading Partner Select a service provider to display their available Service Centers e Service Center Select a Service Center to generate a list of their available versions 88 Wisor Proprietary and Confidential 2008 8 Create and Manage Outgoing Local Orders e Guideline Version Select a version e Service Click this dropdown menu to select the Service Type for the negotiation of the service request e Activity Click this dropdown menu to identify the activity involved in this service request e Initiate Click this button to submit the values entered on this page and add the new template to the list of available templates e Cancel Click this button to ignore the values entered on this page and return to the Order List page 4 Populate the Template Initiation page 5 Click Initiate This opens the shell of an order update or trouble ticket depending on the module you are logged into 6 Populate the fields with common data values that when selected will pre populate a new form 7 Click the Save icon in the upper right corner of the page This saves the values to the database Save As Template Another way to create a template is to execut
22. Telephone numbers belonging to a group or Centrex prevent number port hunt group and Centrex means all the from happening unless the TN is numbers in the hunt group or Centrex removed from the hunt group or must be ported Centrex Port Inhibiting USOCs are found at Port Inhibiting USOCs are found at the individual TN Account Telephone Billing Telephone Number BTN level Numbers on the CSR at the CSR Individual numbers can be ported All the TN ranges belonging to a single 68 Wisor Proprietary and Confidential 2008 8 Create and Manage Outgoing Local Orders Residential Port Qualification Business Port Qualification leaving other TNs in the account un BIN must be ported or disconnected in affected a single LSR request CSRs will contain limited to no CSRs will contain large telephone telephone number ranges number ranges Typically 100 TNs to over 5000 TNs in a single CSR Directions Use the following procedure to verify the portability of a subscriber s wireline phone number 1 Login to VFO and select the Local module The Order List page opens 2 Hover your cursor over the PreOrder tab A dropdown menu opens 3 Execute the PreOrder gt New menu command This opens the PreOrder Initiation window 4 Optionally change the value in the TXNUM field 5 Select WISOR from the Trading Partner dropdown menu This automatically populates the Service Center field 6 Select PQ PortQual fro
23. Templates sacccccssiecacecescceesasecssncenssceseswecenececuaneeumn ence cueceuucecnsieeseuneseneees 45 Create a Template cccosscsscccsonsscssscccccacsassccccacscsesceccascsesccesenccssessecaccssesseconacssassassacssassces 45 IVS AAS OMe ea A E A E E 46 Apply Template After Order Initiation ccccccccccscssssseeeccccecceeeesseecccccceeeeeseeeececeseeeennnees 46 O a Bl E618 91 O e DRE one eee Cee mere een ee one ee enter a ee 47 Create and Manage Incoming Access Orders sssssessssocsceececsssooooseseeecsoooseeeeeeeoo 49 TNT ON a E E E E E A E ES E E EE 49 PENCE ASM Receive Order Sas oc earrainnean E E EN TIERE ria 49 Using the Access Order List x si accucecsevtiazesiccecesssacessedacnesnceaieaueteesuoseseasiedeseceieuesssAeascnaceearstedacsaed oA Search ACCESS REQUESES ccsssscccccscssssecccecesseeccccseceseecccseceseecccsseeusescceseeenseescesseeueescesseeeeness 55 Filter Access Order LIST aie sc necsaneceseneesseveuvustececaessansceabestossceasiiareienssteedspeeiesnactbsneesisasaatbeceewoeenounns 99 ASSIGN ACCESS Receive Orders ccssssssccecccceccssssecccccccssceesssesecccccsseeeeeseesececssseeeeensescceesseeees 96 Tee PAG cc Acc 6 0 E enn nn ne oe ee ee ee 57 VEWTO T O V er EEEE E E EE EEEE E E S 98 Reverting to a Previously Saved RESPONSE cccccccssssssseeccccccceceesseecccccceeeeeesseeecccceeeeeeensees 59 EOC BU MIO CUS ooa E E E EEE EEE EEEE EE E EE EE E T E E E ties 63 Local PreOrd
24. The order can then be entered and the Submit button allows you to enter the actual submit date and stores the order with all the automated orders in the database Create Local Service Request Responses VFO allows you to manually create a response for Service Request orders Use the following procedure to manually create a response 1 From the Order List page browse to the Service Request Order NOTE The status of the Service Request must be in Sent status before you can create a response for it 2 Click the radio button that corresponds to the Service Request order 3 Click the Create Response icon in the upper right corner of the Order List page or execute the Order gt Create Response menu command NOTE You can create a response from within an Order by executing the Order gt Edit gt Create Response menu command This opens the Order Response Creation window Order Response Creation Response Type Figure 44 4 Select a Response Type from the dropdown menu 5 Click OK This opens the Service Request lt Response gt Creation page 6 Populate the fields Yellow fields are required when its section is populated Remember to scroll through the remainder of the form 76 Wisor Proprietary and Confidential 2008 8 Create and Manage Outgoing Local Orders to find and complete all of the fields you want to populate Search Local Service Requests VFO s Search functionality allows you to sear
25. Work List 1 screening A Testing a Dispatched In 4 Dispatched Out 5 Pre Assigned Out 6 Bulk Dispatched Out 7 Start Repair 8 Pending Test 9 Pending Dispatch 10 Request Repair 11 Refer Maintenance Center 12 Refer Vendor 13 No Access Other 14 Start No Access 15 Stop No Access 16 Start Delayed Maintenance 17 Stop Delayed Maintenance 18 Trouble Escalated 19 Craft Dispatched 20 Temporary OK 21 Cable Failure 22 Originating Equipment Failure 23 Back Order 24 Cleared Customer not advised 29 Cleared Customer advised 26 Cleared Awaiting Customer Verification 27 Closed Out 28 Closed Out by Customer Request 110 Wisor Proprietary and Confidential 2008 12 Trouble Administration 29 Closed Out Customer Verified 30 Closed Out Customer Denied 31 Cancelled Pending Work in Progress 32 Cancelled Pending Test Completion 33 Cancelled Pending Dispatch Completion NOTE Only ATT SBC supports these Status codes 1 2 3 4 9 14 15 16 17 21 26 28 29 and 30 There may be an icon in front of some of the tickets to indicate different work states Following are what these icons represent Double Vertical Bar Ticket is in New state A ticket will be in the New State when it has been sent but has not received a Create Response from the Trading Partner or received a Reject Response or Fallback Error The ticket can be corrected and sent again by clicking
26. and system mileage facility interfaces etc The DLR is sent to the designated customer representative by the provider DSR Directory Service Request E E911 Enhanced 911 EB TA Electronic Bonding Trouble Administration EC Exchange Carrier ECI Form The Enhanced Customer Interface ECI 1s a process that enables customers and providers to communicate data elements that are either not national in scope or that require a turn around time sooner than the request process allows EDI Electronic Data Interchange EL Exchange Link End Office EO Denotes a local provider central office switching entity serving end user customers It is represented by an 11 character CLLI code End Office Detail EOD This form is used by the customer to forecast traffic routed from end offices subtending a tandem identify end offices for SAC Code activity identify subtending end Wisor Proprietary and Confidential 2008 131 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE offices for originating traffic Estimate Traffic Distribution Requirements End User EU A customer that uses rather than provides telecommunications services 1 e one who originates and or terminates telecommunications End User form This form is prepared by the customer to provide location and the access information for the end user and other provisioning details necessary to provide the requested service End User Special Access EUSA Request This Form is used by
27. benefits e Achieve cost effectiveness by handling requests as part of a mainstream operations flow i e automated flow through instead of a manual effort e Facilitates interactions between associated communications customers and providers via integration into existing evolving operations systems architectures e Improves time to service by minimizing manual efforts and the errors associated with manual processing e Maintains a historical record of orders processed e Meets the transmission protocol requirements e Performs order functions over a user friendly completely web based interface e Generates notifications and alarms when Service Level Agreements SLAs are in violation e Provides the ability to validate transaction data before submission to the Trading Partners thus reducing costs to manage fall out Wisor Proprietary and Confidential 2008 5 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Getting Started with VFO VFO is web based application that runs on Internet Explorer version 7 or earlier therefore the user must open a Web browser to access the application If necessary consult the browser s User s Manual for the browser s setup and operating procedures When the browser opens enter the following in the Address line http lt host name gt lt port number gt The lt host name gt is the name of the server on which the VFO files are stored and the lt port number gt is the
28. has been No action Tracked cancelled required Cancelled he request has been supplemented with a No action Cancel Request required Clarification The Trading Partner has returned a Review the Clarification message via the Clarification communications gateway Exchange Path message and take has updated the status stored the message the recommended in the Exchange Path Database and sent a action Clarification notification message to VFO Clarification The Trading Partner has returned a No action Cleared Clarification Cleared message for the required Access Order and Exchange Path has sent a notification message to VFO to update the status 22 Wisor Proprietary and Confidential 2008 6 Create and Manage Outgoing Access Orders Status Description User Action Completed he VFO user has manually updated the Review Response ASR status to Completed or a Trading Partner has sent a Completed clarification message This message is optional and not all Trading Partners support this notification Confirmed he Trading Partner has returned a Review Response Confirmation message for the ASR Exchange Path has updated the status stored the message in the Exchange Path Database and sent a notification message to VFO Design Order The Trading Partner has returned a Design Review Response Confirmed Order Confirmation message for the Access Order and Exchange Path has sent a notification message to VFO t
29. on the initial Create Trouble Ticket Request page is a TRFD1 or TRFD2 you must populate the relevant fields under the Authorization and Escalation tabs 9 Click Validate and Submit icon it looks like a person running VFO validates the information contained on the Report and generates a list of violations based on industry standard rules There are no Trading Partner specific rules included in the validation Wisor Proprietary and Confidential 2008 115 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE LTA v LauncH HOME aBout HELP LOGOUT o S EE N W sor Virtual Front Office l Powered by wisor 2 Create Tro validation Error s e Status Window is required Status Window days must be an integer TRFD Status Window hrs must be an integer 1 Services with Pr Status Window mins must be an integer Customer Trouble Ticket Num is required eee s AO EEIE Info is Trouble Type J days o s mins Additional Trouble Info Customer Work Center Trouble Detection Time Preferred Priority Repeat Report v v Perceived Trouble Severity TSP Priority Commitment Time Request Commitment Time Request Type a ES v bi Dialog Manager Contact Person Name Number Phone Fax 301 417 6819 Pager Respon Email v gt Done Local intranet Figure 70a 10 If the Report Request contains violations click the violation s in the Validation Error s list to link to th
30. port that was defined during the creation of the WebLogic Domain This information can be obtained from the company s System Administrator Login Procedure Use the following procedure to log into VFO 1 Browse to the VFO location by entering the following address in the Address field http lt host name gt lt port number gt Login Please Login User Name PO Password Module Access Change Password E Virtual Front Office Enter a valid name in the User Name field Enter a valid password in the Password field Click the dropdown arrow in the Module field Select the desired Module 6 Wisor Proprietary and Confidential 2008 ok WN Getting Started with VFO 6 Click the Login button NOTE Use the User Name and Password provided by the company s System Administrator Change Password Use the following procedure to change the VFO Login password 1 Browse to the location of VFO Enter a valid name in the User Name field Enter a valid password in the Password field Aae W N Use the User Name and Password provided by company s System Administrator Click the dropdown arrow in the Module field Select the desired Module Check the Change Password checkbox Click the Login button o N Q UO Login Please change your Password Gma Update Password Virtual Front Office Powered by wisor Figure 2 9 Enter the old password into the Old Password
31. required when its section is populated Remember to scroll through the remainder of the form to find and complete all of the fields you want to populate 6 Click Save NOTE This will update the status of the order in the Order List Wisor Proprietary and Confidential 2008 83 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE View the History Use the following procedure to view the history of a Service Request order 1 Loginto Local module VFO opens on the Order List page 2 Click the radio button that corresponds to the desired Order 3 Click the History icon This opens the Order History page where you can view and print the history of the selected Service Request You can also download the XML generated for each item in the Order History screen 4 VFO LSR Order History List Microsoft Internet Explorer Order History Service Type CB NP Firm Order Activity V Conversion Trading Partner QWEST Customer Code Desired Due Date PON Version Status Date Time Updated By SES QWE TA TEST 01 Sent 07 17 2006 14 35 auto SES QWE TA TEST 01 PendingValidation 07 17 2006 14 35 SES QWE TA TEST 01 Submitted 07 17 2006 14 35 SES QWE TA TEST 01 PendingValidation 07 17 2006 14 35 Displaying results 1 4 of 4 results Result Pages 1 Figure 51 NOTE Responses manually entered by Wisor s BPO team are identified in the Updated By column of the Local Order History page The Updated By column reads MRS when the response was e
32. service request order against the business rules NOTE You can also Save Submit and Validate by clicking the Order tab and executing that function through the menu command Validate a Local Service Order The Validate command in VFO validates Service Request Orders against the business rules The validation request is sent to the Business Rule Management System which performs initial validations service provider business rule validations and ILEC specific business rule validations NOTE Executing the Submit command by using the menu command or by clicking 74 Wisor Proprietary and Confidential 2008 8 Create and Manage Outgoing Local Orders the Submit tool automatically validates the Service Request Use the following procedure to validate a service request 1 Click the link in the PON column on the Order List page to open the applicable Service Request This opens the Service Request order 2 Click the Validate icon in the upper right corner of the page or execute the Order gt Validate menu command Violated rules are displayed in the Error Code List window TEST 0602 04 01 JB Form Isrform Microsoft Internet Explorer ORDER PREORDER HY ZUNE BB RECEIVER CODE ACT DTSENT VERSION SUP STATUS AE amp LSR EU DL ADMINSECTION Optional Conditional DDD CCNA Pif Ba i x urc T Occurs Section Field Code Error Text l listingsection LNLN DATA MUST BE UPPER AND LOWER CASE DTSENT al att
33. specialized for controlling Web browser processes JavaScripts are supported by HTML Help and can be added Wisor Proprietary and Confidential 2008 133 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE to HTML Help topics JPEG A compressed true color or high color bitmap format developed by the Joint Photographic Experts Group of the International Standards Organization JPEG is used for photographic images L LATA Local Access and Transport Area which defines a geographical area with common economic and social attributes A LATA may cross a state boundary AT amp T subdivided the United States into some 160 LATAs upon divestiture of its local exchange operations in 1984 Each LATA approximates the subdivision of AT amp T s LongLine network prior to divestiture As part of the divestiture agreement AT amp T and other interexchange carriers IXCs could provide service between LATAs interLATA while the LECs could provide service within a LATA GntraLATA LEC Local Exchange Carrier or Local Exchange Company whose principal line of business is local phone service LECs also provide the bulk of the intraLATA toll connections LIDB Line Information Data Base provides additional call information to enable real time verification of calling card third party billing calls and caller id calls LISC Local Interconnection Service Center Local Service Confirmation LSC Local Service Confirmation LSC is provided by the Network
34. that can only place orders on behalf of other companies Please note ESPs that only Receive orders cannot initiate orders therefore you may receive the below message informing you that there is no configuration setup There is no configuration for the logged in ESP Please contact Web VFO Administrator or select a managed ESP Order Initiation Managed ESP Select One v Order Number O Tracking Receiver Code Guideline Version None Available v Service None Available Activity None Available v Template None Available v la Initiate Figure 12 3 The Order Number field will be automatically populated with an incremented entry however the value can be changed manually 4 Enter the Receiver Code Enter the entire Receiver Code or just the first characters of the Receiver Code thereby filtering a dropdown menu from which to select required code The name of the Receiver Code appears to the right of the Receiver Code field and a list of the service center s guideline versions populate in the Guideline Version dropdown 5 Select a Guideline Version The guideline version is automatically populated by the system based on the Receiver Code picked by the user 6 Select Firm Order from the Type of Request dropdown 7 Select a Service This generates a list of activities available for the service type 8 Select an Activity 9 Optionally select a
35. the old Local Service Provider LSR form Local Service Request This form is prepared by the customer to request a provider to provide the services as specified in the specific tariffs contracts agreements LTP Local Transport 134 Wisor Proprietary and Confidential 2008 Glossary LTR Local Transport Restructure M MI Minimal Input System which contains customer service records MQ Series IBM queue management software Multi EC Form Used whenever an access service passes through more than one provider s territory This form identifies the additional administrative and billing information for each provider The Access Service Coordination Exchange Company ASC EC details must always be populated MultiPoint Service Legs MSL Request This form is used by the customer to relate circuit legs to specific bridge points and bridge points to bridge points N NAI Form Network Assignment Information NAI Form used when the customer is providing intermediate connecting facility assignment s alternate facility alternate ACTL and or drop port equipment assignment information Network Providers A company that sells bundled or unbundled services to service providers Non ASOG Fax The Non ASOG Fax feature allows VFO users the option of sending Non ASOG ASR orders via Fax or Email NPA Numbering Plan Area or the area code for a geographic region NXX A generic name in which N refers to a number between 2 and 9
36. the user to determine key information about an order via the icon Train Tracks b The order was placed outside the VFO system and the order d within VFO is only being used for tracking purposes United States Map This is a Multi EC order which means that the order has been placed through multiple Inter Exchange Carriers Wisor Proprietary and Confidential 2008 21 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Access Order Statuses Status Description Accepted Access Provider Trading Partner has Wait for the FOC returned a positive acknowledgement Exchange Path has updated the status stored the message in the Exchange Path Database and sent a notification message to VFO Cancel he Trading Partner has returned a No action Accepted positive acknowledgement of canceling an required ASR Exchange Path has updated the status stored the message in the Exchange Path Database and sent a notification message to VFO Cancel he Trading Partner has returned a View the Reject Rejected negative rejection acknowledgment fora Reason and take cancellation the recommended action Cancel he Cancel Request has been resent No action Resent required Cancel Sent A Cancel Request has been sent to the No action receiver Trading Partner required Cancel A Cancel Request has been sent to No action Submitted Exchange Path for validation and required Subsequent processing Cancel he Tracking Only Order
37. two way traffic between a CLEC and an ILEC Transition Information Contains which providers are e g network Number Portability Directory Also included is information specific to the service provided e g loop circuit number Translation Questionnaire TQ Form This form is used by the customer to order Translation Routing and or SAC NXX Activity Transport Service Request This form is used by the customer to order Narrow band Voice Grade Unbundled Transport Unbundled Multiplexing Program Audio Television Wideband Analog Wideband Digital Digital Access High Capacity and or DNAL TREFD Trouble Report Format Definition Trunk Denotes a communications path connecting two switching systems in a network used in the establishment of an end to end connection Trunking Service Request This form is used by the customer to order Trunkside BSA Trunking FGB C D Local Interconnection Wireless Trunking CCS Links and Unbundled STP Ports TX From Date MM DD YYYY The first day of the date range the inquiry was sent from VFO TX Num Transaction Number TX To Date MM DD YYYY The last day of the date range the inquiry was sent from VFO TX Type Transaction Type U Unbundled Services Services that can be ordered separately such as port number portability listings etc UNE P Unbundled Network Element Platform An end to end circuit made up of parts of an ILEC network A UNE P network may then be used by a CLE
38. up to the current date e Response Type Click this dropdown menu to select the type of response i e Alternatives Exists Found Not Found Restricted e Go Click this button to submit the search criteria and view the returns e Clear Click this button to empty all the populated fields 18 Wisor Proprietary and Confidential 2008 6 Create and Manage Outgoing Access Orders 5 Enter the appropriate search criteria 6 Click Go to perform the search The results will display in the bottom half of the window Print Access PreOrder Search Results Use the following procedure to print the PreOrder Search results 1 Execute a PreOrder Search 2 Click the Message ID link of the PreOrder to be printed 3 Click Print The Print dialog box opens to allow printing based on the user s print configuration Wisor Proprietary and Confidential 2008 19 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Create and Manage Outgoing Access Orders Using the Access Order List The Order List pages display all of the orders entered into VFO Each row represents a particular order and shows the following information Receiver Code Customer Code Purchase Order Number Version of the Order Supplement Type if any Current Status Transmission Type service Type Request Type Activity Desired Due Date Owner Date Sent Received Work Status Icons There may be an icon in front of some of the tickets to indi
39. values of the selected template Use the following procedure to apply a template from within a Service Request Order form 1 Initiate a Service Request 46 Wisor Proprietary and Confidential 2008 7 Create and Manage Incoming Access Orders 2 Execute the Order gt Edit gt Apply Template menu command This opens the Apply Template window 3 Select the desired template from the dropdown menu 4 Click OK Search for a Template Use the following procedure to search for a template 1 Loginto VFO and select the module This opens the Order List page 2 Hover your cursor over the Template tab This reveals the Template menu 3 Execute the Template gt Search menu command This opens the Template List page which lists all available templates ORDER PREORDER TEMPLATE ADMINISTRATION emplate List oO a O O O O oO Template Name RAJ TEST1 RAJ TEST 4 ASOG35 ELSA TEMP EUSA MultiP oint EUSA 2P oint ASOG35 FGA4 Good badtempasog31 2 badaso3itemp 1 EMMA TEST testbadtempin31 testtemp3233 1 user forums UserForum 2 NEW TEMP testasog35temp 1 TRAINING RAJ TEST 3 me its Trading Partner All VZE BAS VZE BAS VZE BAS VZE BAS VZE BAS VZE BAS VZE BAS VZE BAS VZE BAS VZE BAS VZE BAS VZE BAS VZE BAS VZE BAS SBC Southwest swi0 SBC Midwest SBC Midwest Og 1 2 me Service Type oar 54 2 Point SA
40. 08 6 Create and Manage Outgoing Access Orders Search On Value Location on Access Order Served By Fiber Gen Info form Gen Info form was created to allow companies a form to enter information for internal use only Please check with your company to see which fields your company wants you to use and the information that should be entered The information on this form is not sent to the Receiver of the Access request Contact your Wisor Sales Representative if you want to add fields to this form Filter Access Order List The Filter function allows you to limit the selection of orders displayed in the Order List You can save the filter settings and apply them to future sessions Your Order List filter settings will open as part of the login process Use the following procedure to filter the Access Order List 1 At the Order List page click the Filter icon Edl 2 This opens the Order List Filter window Below are some of the field descriptions Order List Filter Microsoft Internet Explorer Order List Filter Receiver Code All sij Due Date Date Sent Received All From From To To Customer Code Public Search Owner All Service All Pans All Activity All Guideline Version All v Direction All M Exclude selected status VFO Status qo C Errored C PendingValidation C Pending Submission C Resent CI Sent C system Errored C Submitted C Tracked O Validat
41. 14 New Access PreOrder Inquiry Procedure cccccccccsssssseeeccccceeceeessseccccceeeeeeeseececceseeeeeennees 14 SVE ACCESS ed S18 8 51g Repon SE nena nnn Eo roe en eC re eee eee 17 Print Access PreOrder RESPOMSE ccsssssssecccccccssseccccecesseeccccsecesseeccceceesecscesseeeuseecceseueeeescss 17 Search Access PreOrder Responses cccccsssseecccccccssseeccceceeseescccseeesseecesseueneescceseeensssseseeenees 17 Print Access PreOrder Search Results cccccccsssssseccccccssseecccccceseccccsceeseesccsseeeeeccsssseeeeesees 19 Create and Manage Outgoing ACCESS Orders ceccscescccccecccccescesccscceccescescesces 20 Using the Access Order List ssssccccccssssssssseccccccsssccesscsecccccsseeceesseecccessseeeeesseessccssseeeeessees 20 Work AUIS CONE ar E E E AE EA 20 Access Order Statuses seeeeseeeeeeesessseeereeresssssseteeesssssssecreeeessssecteeeesssssseecteessssseeeereeeesssseeeo 22 Create an ACCESS OTACI sta ca servaintecuniacsenatantaccnadesateaiasnan tact ovduensnntasvoe EAEE 25 Access Four Step Ordering Process eeeeeeseeeesseeeeeersssssssecresssssseeccceeesssssseecererssssseeeeeeessssse 31 Validate an Access OLe ccccccccccsssseecccsccssceccccecceseeecccscuseeccssseuseesccseeeseecsesseeeseesseseeuseees 31 TE CFO NO CSS E EE oes sau EE A NE 32 Search Access Orders ascent desde cenuneseed nsenvaeccsmwebancdianspseetvaeesewesshegectuaeccnsed acy tesensacsbucgsuincsece
42. 2 Point EUSA Multi P oint EUSA Multi P oint EUSA 2 Paint Feature Group A Feature Group O Feature Group DO 54 2 Point Feature Group O Feature Group D Feature Group DO Feature Group O EUSA Multi P oint SA Multi P oint Feature Group D SA 2 Point Wisor Proprietary and Confidential 2008 Activity Owner ASRBPO ASRBPO gbc gbe gbc gbe cturner cturner gbc cturner skerm cturner cturner cturner gbe cturner ASRBPO Z in Lt U L 4 i e TemplateName Enter the name of the template and click Go or click the template name link to search on that value e Trading Partner Enter the value that identifies the service provider in this service request and click Go to search on that value e ServiceType Enter the value that identifies the type of service and click Go to search on that value e Activity Enter the value that identifies the activity involved in 47 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE this service request and click Go to search on that value e Delete Click a radio button s that corresponds to the template you wish to remove Then click the red X in the upper right corner of the page to remove a template from the Template List and from the database e Go Click this button to submit the search criteria entered on the page to the Template database e Clear Click this button to remove search criteria from the fields on the Template List page NOTE Executing t
43. 33434 TraceNot Working Displaying results 1 10 of 38 results Total Number of Pages 4 Result Pages 1234 Figure 68 e Ticket Hover over this tab to allow Users to create Trouble Tickets and reassign Trouble Tickets to other Users e MLT Hover over this tab to access the Mechanized Loop Test function This function is detailed in the last section of this chapter e Search Hover over this tab to access the search functionality This function will allow the User to perform a Trouble Report Search a TA message search an MLT search and an ECCKT search This tab also allows Users to return to the most recent search performed during their session e Template Hover over this tab to draft ticket information that can be applied to actual tickets e Administration This tab only appears for those Users with access to Administrative functions These Users can create new users reset passwords delete users etc NOTE The Last Assignment field is only populated after a Trouble Ticket has been reassigned Below are some States you may see in the Work List e Queued e Open Active status codes 1 12 18 19 21 23 34 or 35 might Wisor Proprietary and Confidential 2008 109 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE apply e Deferred status codes 13 17 might apply e Cleared status codes 20 24 25 or 26 might apply e Closed status codes 27 33 might apply e Disabled Below are some Statuses you may see in the
44. C response has been created and saved by the user in VFO he DOC response is sitting in queue waiting to be transmitted to the ASR originator he DOC response could not be transmitted to the ASR originator he DOC response has been transmitted to the ASR originator jeopardy due to errors on the ASR and a response has been created and saved by the user in VFO he J eopardy with Errors response is sitting in queue waiting to be transmitted to the ASR originator he J eopardy with Errors response could not be transmitted to the ASR the status is changed to DLR Sent Once the system errors have been resolved DLR response can be submitted again The user can create and submit any of the subsequent statuses The DOC response is submitted by the user Once the DOC response has been transmitted the status is changed to Design Order Confirmed Sent Once the system errors have been resolved the DOC response can be submitted again The user can create and submit any of the subsequent statuses The J eopardy with Errors response is submitted by the user Once the J eopardy with Errors response has been transmitted the status is changed to Jeopardy with Errors Sent Once the system errors have been resolved Jeopardy with Errors response can be Wisor Proprietary and Confidential 2008 7 Create and Manage Incoming Access Orders STATUS DESCRIPTION NEXT STEP Jeopard
45. C to provide local services UNE Unbundled Network Element Physical and functional parts of an LEC network such as circuits switches etc These are combined to form an end to end circuit a UNE P platform The UNE P may then be used by a CLEC to provide local services Universal Service Order USO A standard order for service at a customer s request commonly called a service order Universal Service Order Code USOC A three or five character code used on service orders to provide the information needed for billing and provisioning of services and equipment 138 Wisor Proprietary and Confidential 2008 Glossary URL Uniform Resource Locator An Internet address as well as a standard method of naming files on the Web A URL begins with a protocol name such as http followed by a colon and two slashes followed by the name of the Internet server that the file is stored on then the directories that hold the file separated by forward slashes The filename comes last USOC Universal Service Order Code V VC Form All information required for ordering Virtual Connection services is provided in the various fields contained within the VC Form The virtual circuit detail section provides entries for the specification of ordering options The related circuit detail section provides entries for describing the information related to establishing the physical connection associated with the VC order VFO Virtual Front
46. E aBouT HELP LOGOUT Virtual Front Offic P owered by WSO SEARCH TEMPLATE ADMINISTRATION erify Repair Completion Request Use template v Close Out Verification Trouble Clearance Person Name Figure 77 122 Wisor Proprietary and Confidential 2008 12 Trouble Administration 3 Populate the relevant fields to either approve the ticket closure Verified or deny the closure because there is still an issue 4 Click Submit If the ticket closure is approved Verified the AVC returned from the Trading Partner will change the ticket status to Closed If the ticket closure is Denied the AVC returned from the Trading Partner will change the ticket status to Dispatch Pending Test Screening or whatever status is returned on the AVC and the ticket will remain open Attribute Value Change Notifications The Trading Partner will send an Attribute Value Notification AVC to update the ticket information or request an action on the part of the User Status Notifications The Trading Partner will send an AVC to update the ticket Status whenever a change is made to the ticket and on a regular basis corresponding to the time interval entered in the Status Window fields when the Create Trouble Ticket was submitted Authorization Request Notifications The Trading Partner may send an AVC to request authorization for Dispatch After Hours Repair or any of the other valid requests listed under the Authorizati
47. E A E E E E E EE EA E 100 PUO a A A E E A E E 102 PUO ee E E E E E 102 POU O e E E E E E E ee ee ee 103 Je TILA E S P E E E A EEE E E 104 PTS 0 E N EE PEENTE A E E N E E P ST E TE A E E 105 POUE O T a A A E I E eee 108 PUO cogs ages A E E E E E 109 PM SUS O a E E E E E T E A ER 114 PS a E E E eee stoseasedte 115 POU e nesceuteee ete ope entaub sc ayes aueneecoccennatboc quad eyaeveassancndeeoccennatboc qua aeysevaaceaeanuaesecennetbocudasemaeuas 116 Peo ee sraa teas scans E E E E E 117 E e E E E E E nevasier 118 PPPS A E E E E A E O E E E ees donne 119 PC EE E EE I E EE A E T 119 Oe a e P A E E E E E E E E E E A E E E E 121 FS E e E EE T E T E S E A A A T A EE 121 P e E E E E E E R E E T E E E N A S A A ade 122 PU rca ce ga eas cae mga ee ae are a ee oda nee a ae essai es ec oeetnee art eap season eee 124 Wisor Proprietary and Confidential 2008 vii Introduction Wisor Proprietary and Confidential 2008 1 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE About This Manual This manual is the property of Wisor Corporation The contents of this manual may not be reproduced or distributed without written consent of Wisor Corporation Virtual Front Office VFO also provides complete documentation in an accessible HTML based Help system While you are in the VFO application you can launch this system by clicking the Help link which is in the upper right hand corner The Help system includes information on all the application s t
48. FICE 11 4 USER GUIDE When the Request has been received by the Trading Partner a Retrieve Trouble Info Response will be returned by the Trading Partner and the information displayed on the Trouble Ticket will be updated to match the data returned if it is different than what was previously displayed The Retrieve Trouble Info Request and the Response will be retained under the History tab Retrieve Trouble Report Status Use the following procedure to check the status of a Trouble Report Request NOTE The Report Request must be in Open status in order to be checked 1 From the Work List click the radio button that corresponds to the Trouble Report Request you want to check 2 Execute the Ticket gt Retrieve Trouble Status menu command This opens the Retrieve Trouble Status Request page 3 Click Submit When the Retrieve Trouble Info Request is received by the Trading Partner a response is returned The Status of the ticket will be updated if the status returned on the response is different than what was previously displayed Verify Repair Completion Request Use the following procedure to create a Verify Repair Completion Request 1 From the Work List click the radio button that corresponds to the Trouble Report Request that requires the Verify Repair Completion Request 2 Execute the Ticket gt Verify Repair Completion menu command This opens the Verify Repair Completion Request page TA Vv LAUNCH HOM
49. GO Virtual Front Office Powered by Wi UPDATE INQUIRY TEMPLATE ADMINISTRATION 3 amp aA E911 Search Order Number Transaction Type al Function Code Ali e Completion Date Return Code Initiator All Creation Date Main TN Customer Name Status All X Zip O co E911 List Transaction Type Initiator Creation Date Time Completion Date Return Code Main TN Customer Name Status Street State Order Number m 5 P 99 MSAGQ 4 Check Level of Service skern MSAG Query MSAGVAL VF 011102 MSAG Validation C E WSAGQ VFO11102 2 MSAG Query W MSAGVAL B2 3 MSAG B2 1 W ALIQ B2 1 55 SES MSAGV W92 D1 MSAGQ W92 I1 MSAGQ 28 MSAGVAL 1968 1 Br QUERY 1 MSAGQ 16 MSAG Validation MSAG Query ALI Query ALI Query MSAG Validation MSAG Query MSAG Query MSAG Validation MSAG Query ALI Query MSAG Query e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 2007 09 25 02 47 41 2007 07 18 19 47 08 2007 07 18 18 51 35 2007 07 18 18 49 24 2007 07 16 18 24 41 2007 07 16 18 01 56 2007 07 16 17 58 11 2007 07 13 13 30 54 2007 07 05 18 08 42 2007 07 05 17 44 30 2007 07 03 14 03 26 2007 06 19 08 29 48 2007 05 25 01 54 21 2007 05 14 19 01 01 2007 05 14 19 00 52 2007 05 14 5582349931 1908678897 5582349055 Saved Success Success Error PARSING ERROR Success Error Saved Success Success Success Success Error Success Success O ORF ORF O GE
50. N 09 25 2005 su SB01 W Nv02032006 5 1 ee SA 2 Point SD N 02 20 2006 vfc PendingValidation Feature Group B MD N se PendinaValidation BY_VENDOR_SVC_ORD se CP10 OBRW OBRW OBRW ho O 3 i io oO a m mary eal ho ho ho ho QI ee ee PendinaValidation BW_VENDOR_SVC_ORD se to io to PendinaValidation BW_VENDOR_SVC_ORD su CP88 BRW to oO Completed EUSA 2 Point N 11 30 2005 su a on BSAS WISOR Errored Feature Group D CP01 BRW i 01 en Feature Group OBRVY SBCMWESTORSE 32 01 en BW_VENDOR_SVC_ORD SN01 BRW 01 Submitted Feature Group O O O O O O O O O O O O O lt Displaying results 101 164 of 164 results Result Pages 12 Figure 4 Access Service Request Order List lt Module gt Use this drop down menu to change modules without logging out of VFO Select the module from the dropdown menu and then click the Launch button next to the lt Module gt to open the home page of the selected module Home Click this link to return to the Order List page About Click this link to open a popup window that lists e the login name of the current user e the current user s full name e the date and time the current version of the application was installed e any TP Package details for installed TP Packages e Wisor VFO copyright information Help Click this link to access VFO Online Help Logout Click this link to logout of VFO and return to the Login page Wisor Pro
51. Name Last Name Exclude selected status VFO Status 2 C Acknowledged Accept C Acknowledged Reject C Billing Completed C Clarification C Provisioning Completed CI Confirmed C DSR Cancel C DSRED Error C Directory Only Confirmation C Directory Service Completion C Errored C Jeopardy C PendingValidation C Pending Submission C Provider Initiated Action C Provider Notification C Rejected Non Fatal C Rejected Fatal O Sent C System Errored C Submitted CI Tracked C Validated CI Voided Receive Status _ Clear 8 Cancel Figure 46 2 Select the items you want displayed on your Order List or check the Exclude checkbox which allows you to display all items except the items you have checked 3 Click OK The resulting Order List only contains the items matching your selections 4 By clicking the checkbox next to the header of a subsection you select all the statuses within it 5 Some of the available filter options may be minimized into their headers By clicking the blue downward arrow you can open these sections up Minimizing them is accomplished by clicking the upward facing arrow NOTE Click Clear on the Order List Filter window to erase all previous selections Below is a list of the statuses included in the Filter and their meaning Description User Action Acknowledged The request has passed the TP initial Wait for Accepted alidation of the request Confirmation Acknowledged T
52. O MSAGQ 15 2007 05 14 18 55 46 Saved MSAG Query e911 Figure 66 2 Select the criteria e g date initiator etc from the respective controls 3 Click Go The results will appear in the bottom half of the page Wisor Proprietary and Confidential 2008 105 TA Module Wisor Proprietary and Confidential 2008 107 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Trouble Administration Login Procedure Use the following procedure to login to VFO 1 Browse to the location of VFO by entering the following address in the Address field http lt host name gt lt port number gt Login Please Login User Name Password Module TA Change Password Virtual Front Office Powered by wisor Figure 67 2 Enter a valid name in the User Name field 3 Enter a valid password in the Password field 4 Choose TA from the Module Drop Down list on the VFO sign in page 5 Click the Login button NOTE You must use the User Name and Password provided by your system administrator Trouble Administration Work List The Work List displays all of the tickets entered into the system Each line represents a particular ticket and shows the Ticket ID Time and Date Created date time last update received Network ID State and Status of the ticket the Agent Trouble Report ID the Customer Trouble Ticket number the last tech assigned to the ticket and the trouble type 108 Wisor
53. ONS INTERNATIONAL INC PREV US WEST Salt Lake City UT 502 QWEST COMMUNICATIONS INTERNATIONAL INC PREV US WEST Salt Lake City UT i QWEST COMMUNICATIONS INTERNATIONAL INC PREV US WEST Salt Lake City UT 520 OWEST COMMUNICATIONS INTERNATIONAL INC PREV US WEST SALT LAKE CITY UT Service Type None Available Figure 5 3 The Message ID will be automatically populated with an incremented entry The Message ID value that was auto populated can be manually changed Select an ICSC Select the Service Type from the dropdown menu Click Initiate This opens the PreOrder Request window you p Selecting the CFA Inquiry in the Initiation window will generate the following PreOrder Request window to appear 14 Wisor Proprietary and Confidential 2008 6 Create and Manage Outgoing Access Orders CFA_INQUIRY INQUIRY RESULTS ASR INQUIRY ADDITIONAL HEADER Required MESSAGE ID CC ICSC STATE CPO01 CHANNEL FACILITY ASSIGNMENT Required FACDESG FACTYPE CHANNEL Figure 6 8 Selecting the Location Inquiry in the Initiation window will generate the following PreOrder Request window to appear LOCATION_INQUIRY INQUIRY RESULTS ASR INQUIRY ADDITIONAL HEADER Required MESSAGE ID CG ICSC STATE CPO1 ADDRESS DETAIL Required AFT SAPR SANGO SASF SASD Select Select SASN SASS Select STATE ZIP WORKING TELEPHONE NUMBER INQUIRY Required STATE WKTEL Figure 7
54. OR Optional Conditional FID MSG_CODE MESSAGE Figure 32 6 Populate the fields The fields highlighted in yellow are required when its section is populated Remember to scroll through the remainder of the form to find and complete all of the fields you want to populate 7 Click the Submit icon to send the Response 8 You may also save the response by clicking the disk icon or using the Order gt Save menu function 9 Validate the response without submitting it by clicking the green checkmark or using the Order gt Validate menu function 10 Print the response by clicking the Print icon S This will display the printable version of the response You can also use the Order gt View gt View Printable Version to get to this point Click Print to begin the printing process View the History Use the following procedure to view the history of an Access Order 1 Login to the Access module VFO opens on the Order List page 2 Click the checkbox that corresponds to the desired Order 3 Click the History icon the icon that looks like an open book This opens the Order History page where you can view and print 58 Wisor Proprietary and Confidential 2008 7 Create and Manage Incoming Access Orders the history of the selected Access Order A VFO ASR Order History List Order History Service Type MESSAGETRUNK SVC Activity N Receiver Code LM10 Customer Code GBC DDD 05 22 2008 PON VersionRegly
55. OR1 REQTYP ACT VER SR_STATE SD 02 CANCELLED CD 09 20 2007 CLARIFICATION NOTIFICATION REQUEST Optional Conditional CNT CNR_VER D_SENT T_SENT SUPR A 01 09 19 2007 19 27 45 Y M CRDD 09 20 2007 INIT INIT_TEL SIK 3334445555 AP_REP AP_REP_TEL JACK 44455566660000 AP_REP_EMAIL SKERNG WISOR COM REMARKS TESTINGTESTINGTESTINGTIESTINGTIESTINGIESTINGIESTINGTIESTINGTESTINGTIESTINGIESTINGIESTINGIESTINGIESTINGTIE STINGTESTINGTIESTINGIESTINGIESTINGIESTINGTESTINGIESTINGIESTINGIESTINGIESTINGIESTINGTESTINGIESTINGIEST INGTESTINGTIESTINGIESTINGT Figure 35 6 By clicking the Save icon this instance will be saved as the newest instance of the Response but not Submitted 7 By clicking the Submit icon this instance will be sent as a new Response NOTE If you click the PON link for a Response with the Status of Received you will see the Access order as it was sent to your system Wisor Proprietary and Confidential 2008 61 Local Module Wisor Proprietary and Confidential 2008 63 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Local PreOrder Search and Response Local PreOrder Inquiry Procedure Use the following procedure to perform a new PreOrder Inquiry 1 Loginto VFO and select the Local module The Order List page opens 2 Execute the PreOrder gt New menu command The PreOrder Initiation window opens PreOrder Initiation TANUM 1022 Trading Partner Select
56. ORD GBC OFON Select E ASR BYPASS Optional Conditional Add Copy 1 Section s CONTROL ASRNO PON REQTYP VER SR_STATE TEST TD3476 amp 01 Select ASR FATAL AND NON FATAL ERROR OR CLARIFICATION NOTIFICATION REQUEST ERROR Optional Conditional Add Copy 1 section s FID MSG_CODE MESSAGE PRACTICE REFNUM VCNUM UREF SUPI LREF ASR FATAL AND NON FATAL ERROR OR CLARIFICATION NOTIFICATION REQUEST ERROR Optional Conditional Add Copy 1 Section s FID MSG_CODE MESSAGE Figure 22 7 Populate the fields The fields highlighted in yellow are required when its section is populated Remember to scroll through the remainder of the form to find and complete all of the fields you want to populate 8 Click Save NOTE This will update the status of the order in the Order List Access Supplement VFO allows the user to supplement information to an order that has already been submitted These supplements as well as the numbers used to identify them are as follows e 1 Cancel e 2 New Desired Due Date 38 Wisor Proprietary and Confidential 2008 6 Create and Manage Outgoing Access Orders e 3 Other Change After FOC e 4 Other Change Before FOC In order to supplement an order it must have a status of Sent or any response other than Complete from the provider Use the following steps to supplement an order 1 Select an order from the Order List by click
57. Office W Wholesale Services Those services that resellers can order from the service providers Wire Center WC Denotes a building in which one or more central offices used for the provision of Telephone Exchange Services are located WKTEL Working telephone number XML Extensible Markup Language Wisor Proprietary and Confidential 2008 139
58. On the E911 List page E911 Home page click Filter the icon that resembles a funnel This opens the E911 Filter window Wisor Proprietary and Confidential 2008 11 Enhanced 911 E911 Search Order Number P Transaction Type E Function Code jA Initiator m Creation Date Completion Date Return Code O E Customer Name E O oe O P C 911 CONFIRMED C ASSUMED CONFIRMED ERROR CORRECTED ERROR DELETED ERROR REFERRED Error Errored PARSING ERROR Saved Submitted Success Validated C Voided Figure 59 2 Select the criteria for the items you want displayed on your E911 List 3 Click Go The resulting Order List contains only the items matching your selections Update an E911 Order ALI Update allows you to Change Delete Insert Migrate or Unlock the telephone number VFO automatically pulls status updates from Intrado These updates are reflected in the Status column of the E911 List page Use the following procedure to initiate an E911 Update 1 Log into the E911 module on the VFO Login page This opens the E911 List page 2 Execute the Update gt New menu command This opens the Update Initiation window Wisor Proprietary and Confidential 2008 99 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Update Initiation Order Number 101 Transaction Type ALI Update Function Code Select j Template Select a Telephone Number 2 _ Initiate Figure 60 3 Opt
59. Proprietary and Confidential 2008 12 Trouble Administration HOME ABOUT HELP LOGOUT Virtual Front Office Powered by wjsor TICKET SEARCH TEMPLATE ADMINISTRATION Work List w Customer Icon ID Creation Time Se Network ID State Status A e Trouble Ticket Trouble Type Update Report ID Aar Assignment 08 09 07 07 02 PM 08 09 07 06 45 PM p LEC WIG Open aye Screening ILEC WIG 2129 3 Transfer Problem ve Open 0909 07 07 03 LEC WIG Active aman 6 43 A 08 09 07 06 43 PM PH Screening ILEC WIG 2128 3686 Transfer Problem 2 mon7 7 08 09 07 05 44 PM a LEC WIG rie Screening ILEC WIG 2127 555512123 Transfer Problem A CVE 03 09 07 05 10 Open Ph 2109 07 05 i 08 09 07 05 10 PM Active LEC WIG Screening ILEC WIG 2126 5555512123 Transfer Problem 8 09 07 03 42 Open 08 09 07 03 42 PM LEC WIG pene Screening ILEC WIG 2125 12121212 ANI Timeout 8 09 07 02 58 08 09 07 02 58 PM LEC WIG New New BaWXYZ O00000 0B 12121212 ANI Timeout Open 8 09 07 02 57 M Active 08 09 07 02 57 PM LEC WIG Screening ILEC WIG 2123 233433434 TraceNot Working Open PEM Active re LEC WIG _ d Closed Out ILEC WIG 2121 233433434 TraceNot Working 8 09 07 02 54 08 09 07 02 54 PM LEC WiIG Screening ILEC WiIG 2122 233433434 TraceNot Working 08 09 07 02 48 PM C C O C C 2109 07 05 4 08 09 07 02 47 PM ae LEC WIG Closed Closed Out ILEC WiIG 2120 2334
60. R RECEIVER CODE ACT PON NY01 N 1791 VERSION SUP STATUS REC 01 Pending Validation SD ADDRE DETAIL Optional Conditional Validate AFT SAPR SANG SASF SASD se1ect a se1e SASN LD1 LV 1 LD LV2 LD3 LV3 GITY STATE ZIP Figure 14 13 You can also validate the CFA by clicking the Validate link next to the CFA field name after populating that field ORDER A PREORDER RECEIVER CODE ACT PON NYO1 N 1791 VERSION SUP STATUS 01 PendingValidation SCFA HBAN SFI PRI_ADM CIK HVC FPFSPFFD MF Figure 15 14 Browse through each of the remaining forms to ensure all required fields are populated Wisor Proprietary and Confidential 2008 29 30 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE NOTE Click the Save icon in the upper right corner of the page if you intend to validate the order later 15 Click the Submit icon 16 Executing the Submit command validates the order against the business rules You can also execute the Save Submit and Validate functions through the Order menu NOTE You can also submit the order without validation This is not recommended Only Managers are given permission to perform this action If the Trading Partner you are transmitting the order to allows methods of transmission other than Mech Spec you will be given the option of choosing a transmission method NOTE For Non ASOG orders choosing a transmission method will always be required Users c
61. Request ssccssssssssccccncscsssccccnacsssecescncscsescccceacssasccceacscssececcoacsessseseacscsescacsoacsars 120 Retrieve Trouble Info Request ccccccsssseecccceccsscecccceenseecccseeeseeccccceeseecccsseeeeeecesseeeseesess 121 Retrieve Trouble Report Status ccccccccssseccccscssseecccccesseeecccsseeseeeccseeeeeeescssseeeneecesseeeeees 122 Verify Repair Completion Request ccccccsssssssscccccsccccssssceecccccseceesseeeeccccssseeeeseecccesseeees 122 Attribute Value Change Notifications cssssccccccccccceessseeeecccceseeeesseececcceseeeeeseeeecceeeeeas 123 SLE NOE OS EE E 123 Authorization Reguest Noufications acssnsusscensiescacutuseiewaniolacasnzad ssepchoeadacuted onare RE Aia 123 Request to Close Notifications sseesseooeensssssssseeeesssssssseeeresssssssseerssssssseereesssssseeeressssssseerrressseees 123 Mechanized Loop Test MLT ccccccccssssssescceccesscesccceecessecccssceeseeecccseeeeessssseeeeessesseenees 123 POR ocne SUS a ML E E E 124 Trouble Administration Contact Information sseessssoseesssosoeesssosoeesssooseeesssosees 127 GIOSS ANY ea E E te Sa stem eR Tseae 129 Wisor Proprietary and Confidential 2008 V Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Table of Figures EUS Deo a oriseeceoeeaseeassansuesatacateoeneued c suessssay seatanaseteoepeuedet eeu E cesuniesae 6 PPPS N E ET E EE A E E EE NE E A E EE E E T ays aneas ees 7 BIG n E A
62. Save Submit and Validate functions through the Order menu Validate an Access Order The Validate command in VFO validates Access Orders against the business rules The validation request is sent to the Business Rule Management System which performs initial validations service provider business rule validations and or Trading Partner specific business rule validations To validate an order simply click the Validate icon wi NOTE Executing the Submit command by using the menu command or by clicking the Submit tool automatically validates the Access Order If any portion of the order fails validation a window detailing the errors by field will appear Wisor Proprietary and Confidential 2008 31 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE ORDER M PREORDER b Avy aagF Uaa 8 RECEIVER CODE ACT PON INITIATOR DTSENT Aoi N 1791 gbe VERSIONSUP STATUS REQTYPE DDD CUSTOMER CODE 01 Errored CLEC WIG sD MULTI EC NG Nec TL SEK SECT W Be A NSIN Form Section Field Code Error Text 1 admin rtr RTERROIS 1 admin rtr RTERRO13 Select HB AN SFNI PRILADM SECG_ADM SMUXLOG CLK NVC PSPEED LIMP MU LG BSc ETET Select Select iE select E SeLect i de Lect CCEA SCCEA Figure 17 By clicking the link that appears in the Error Text column the user will be taken to the first occurrence of that error NOTE T
63. Service Provider upon receipt and processing of the request from the Local Service Provider Local Service Provider LSP A company that sells local service to end users Local Service Provider Authorization Number LSPAN Authorization to the new LSP to affect the current LSP s billing and service LSPAN is returned on the Loss Notification upon completion of the request Location Inquiry Allows a customer to issue an inquiry to obtain a valid service address Loop LS form Used for Loop services An Unbundled Local Loop is a two way transmission path which connects an end user s premise to an ILEC s Central Office CO location It is an ILEC facility that is leased by the CLEC to provide local service to an end user customer Loop w NP LSNP form Ordering a number porting request with an Unbundled Local Loop is a two way transmission path that connects an end user s premise to an ILEC s Central Office location It is an ILEC facility that is leased by the CLEC to provide local service to an end user customer Loss Alert Issued at the beginning of the change process the Loss Alert can be issued at the same time as the request for Transition Information The Loss Alert should contain OCN of new Reseller LSP WTN s Circuit Ids End User Name Anticipated Due Date Indication that LOA is on file potential unauthorized move indicator Loss Notification LN Issued by the Network Service Provider upon completion of a request to
64. Template 10 Click Initiate This opens a new Order form Wisor Proprietary and Confidential 2008 27 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE PREORDER HY FF 423 UE6 BB RECEIVER CODE ACT NYO1 N VERSION SUP STATUS INITIATOR DTSENT gbc REQTYPE CUSTOMER CODE PendingValidation SD Select One o Co BE k aA NAI ACI MSL TSR MULTI EC GEN INFO ADMINISTRATIVE Required CCNA PON VER ASRNO SPA ICSC 1790 01 NY01 CC UNE QA CBD DDD FDT PROJECT Select Select a PPTD NOR LUP BSA REQTYP ACT ACTI QSA WST Select Select LATA EVCI RTR AFO QNAl TQ EXP AENG ALBR Select Select Select Select Select Se1ect AGAUTH DATED CUST LA LADATED LANM Select v Select v Select v SD FBA FNI CFNI PSLI Select v Select v UNIT PIU PLU WSI Select v S5elect v QTY ASG BIC_TEL BIC_ID p Figure 13 11 Populate the fields as necessary Yellow highlighted fields are required when its section is populated Next to each section name it states whether the section is optional conditional or required 12 Validate the address without leaving the order by populating the address field and clicking the Validate link next to the section header 28 Wisor Proprietary and Confidential 2008 6 Create and Manage Outgoing Access Orders ORDER PREORDE
65. Trading Partner Sent Exchange Path has sent the request to the No action is rading Partner updated the status and required sent a notification message to VFO Submitted his message indicates that an initial No action is request or a change to a request has been required sent to Exchange Path for validation and Subsequent processing This does not apply to a Cancel Request Supplement This status appears when the customer has No action is Received sent a Supplement to the previously required 4 Wisor Proprietary and Confidential 2008 2 6 Create and Manage Outgoing Access Orders Status Description received Service Request System Errored FO has received a system error message from Exchange Path TP Cancelled The provider has cancelled the customers ASR Order due to no response to the Clarification Notification Request TP Errored he Trading Partner has returned one or more error messages for the ASR Order Exchange Path has updated the status stored the message in the Exchange Path Database and sent a notification message to VFO he order was initiated as a Tracking Only request and will not be transmitted to the rading Partner This option is used when the order was sent outside of the VFO system however the progress of the order ill be manually tracked in VFO Exchange Path returns a validation successful message he VFO user has placed the ASR in oided status to indicat
66. X From Date MMIDDIYYYY fF Receiver Code TX To Date MMIDDIYYYY fF Service Type Response Type All w Public Search T PreOrder List Message Id Service Type Receiver Code Transaction Date Y 803 SES CFA_INQUIRY M520 2008 04 22 08 06 26 392 VFO11208 LOI LOCATION_INQUIRY MBO1 2008 03 31 11 22 37 456 VFO11207 PO2 LOCATION_INQUIRY SNO03 2008 03 19 14 49 03 749 VFO11207 P01 CFA_INQUIRY MS02 2008 03 19 14 45 54 559 A36 02 CFA1 CFA_INQUIRY MS02 2008 01 28 17 31 51 553 A36 02 LO LOCATION_INQUIRY NY O4 2008 01 28 17 27 35 201 751 LOCATION_INQUIRY M301 2008 01 11 12 09 41 751 Figure 9 4 Users can search using the following criteria e TX Num Enter the number of the Transaction to search This field supports wildcard searches using the symbol e ICSC Click the dropdown menu to select the ICSC on which to search This populates the TX Type menu with the transactions that are available for the selected Interexchange Customer Service Center ICSC e Service Type Click this dropdown menu to select a type of service i e Address Validation CFA Inquiry Location Inquiry e Public Search Check the checkbox to search for all PreOrders This enables a search that is no longer limited to a specific user ID e TX From Date MM DD YYYY The first day of the date range the inquiry was sent from VFO e TX To Date MM DD YYYY The last day of the date range the inquiry was sent from VFO If left blank the system searches
67. able Activity None Available Template None Available initiate Figure 41 4 The system will generate an Order number Users can enter a different Order number if they choose to do so 5 Select a Trading Partner This generates the Trading Partner s Receiver Code and the guideline version supported 6 Select a Service This generates a list of activities available for that service Wisor Proprietary and Confidential 2008 73 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE 7 Select an Activity 8 Optionally select a Template 9 Click Initiate This opens a new Service Request Order form ORDER _ PREORDER HY x 2 W4 eA RECEIVER CODE ACT PON INITIATOR DTSENT VERSION SUP STATUS REQTYPE DDD mm Cee LSR LS DL CCNA PON VER LOCQTY HTQTY AM ATN NATN AAN SC RESID DTSENT DDD APPTIMEDDD DDDO PROJECT CHC k 5elect cc NOR DFDT PROJINDR 10 Populate the fields If a section is required its header will display the word Required If any fields within that section are required they will be highlighted in yellow Yellow fields in an optional section are only required when that section is populated 11 Browse through each of the remaining forms and repeat the previous step NOTE Click the Save icon in the upper right corner of the page if you intend to validate the order later 12 Click the Submit icon Executing the Submit command validates the
68. age as below PQ PortQual INQUIRY RESULTS Port Qualification Response BIN 7172278075 Port Status v PQ TN PORTABLE Line Ownership Response TN F172278075 TH Owner Verizon Portable Exchange Yes SPID 9211 S5FID Name Verizon OCM 0169 OCN Name VERIZON NORTH INC PA TN Ranges for this BTN 7172278075 Total TN s for this BTN 1 Figure 40 e The feature s that is preventing the phone number from being portable is listed in the Feature On Account Stopping Port field e The action s that would make the phone number portable is listed in the Action Required field e Users can click on View CSR to view the Customer Service Record or View AVQ to see the results of the Address Validation e After performing the action s listed in the Action Required field you can then repeat the process to verify the portability of the wireline phone number Wisor Proprietary and Confidential 2008 71 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Create and Manage Outgoing Local Orders Local Service Request Work List Action Icons Clipboard This icon allows users to generate a Summary of all the _ Responses from a particular order Please note that this icon is unique to Local Orders Work Status Icons There may be an icon beside some of the Orders to indicate different work states Following are what these icons indicate Flame Order has been rejected by the Trading Partner This is not due t
69. al functionality allows service providers to easily verify the portability of a subscriber s wireline phone number at the time of initial order entry without waiting for the order to fallout PortQual isa completely automated solution It compresses the complex process of verifying the portability of a subscriber s wireline phone number to a simple one step process Subscriber information is entered into VFO and all of the processing takes place in the backend of the application In just a few seconds the result of the search is returned with information about the number s porting eligibility In summary PortQual e Validates line owner and eligibility for porting e Identifies common barriers to a successful port e Provides real time data correction capability e Delivers remedies to fix potential problems Residential versus Business PortQual PortQual can be performed for Residential or Business lines The differences are detailed below Residential Port Qualification Business Port Qualification Single telephone number queries for Range of telephone number queries for port eligibility port eligibility USOCs that prevent porting are many USOCs that prevent porting are few in in numbers and can be unique for numbers USOCs that prevent every telephone number TN residential numbers from being ported belonging to the same account are not port inhibiting in a business scenario Telephone number belonging to a hunt
70. an populate the transmission method next to the Receiver Code value Receiver Code Transmission Format FAX No Email QOPWRB FAX w 6126264 4529 Remarks amp Cancet_ Figure 16 17 Select the method of transmission from the dropdown and populate the blank field with the required information For example if e mail is the selected method the email address the order is to be transmitted to must be entered the in the field 18 1f transmitting by Fax or Email you can add Remarks The text in the Remarks field will be inserted into the body of the email or the cover sheet of the Fax 19 Click OK to submit the order Wisor Proprietary and Confidential 2008 6 Create and Manage Outgoing Access Orders Access Four Step Ordering Process The VFO Access Four Step Ordering Process allows you to send an Access Order as an Inquiry before you send it as a Firm Order Use the following procedure to perform a Four Step Order 1 Begin creating a new Access order as usual Order gt New 2 Select Service Request Manual Mechanized or Service Request Follow up to Verbal from the Type of Request dropdown 3 Submit the order 4 Once you receive a response from the Trading Partner click the PON link of that Response 5 In the resulting pop up window use the Order gt Action gt Convert to Firm Order menu functionality 6 Make any changes necessary and submit the new Firm Order You can still execute the
71. arrow would then appear to the right of that column s name and the orders would be sorted alphabetically according to the State Clicking the header a second time will reverse the sorting order Please note that while clicking on the headers in the Access and Local modules will sort the orders no arrows will display in the column header The Order List will nonetheless be sorted Using VFO s Action Icons The following icons are used throughout VFO in most modules and in almost every pop up In situations where they are not seen it is because they are context specific and not always a viable function NOTE To specify a particular record you must first click on the checkbox or radio button to the left of the record 10 Wisor Proprietary and Confidential 2008 Getting Started with VFO Open Book History Function This function will allow a user to see any previous actions that have been performed on a particular order This icon is not used in the E911 module Sheet of Paper Create Response Function This is used primarily in Service Request Receive functions but is also available for manual creation of responses sent This icon is not used in the E911 or TA modules Funnel Filter Function The Filter function allows the user to specify which records appear in a specific module list The most recent filter is automatically stored in the system so that the next time the user logs in the list will display th
72. ator Accepted Submitted he Accept response is Once the Accept has sitting in queue waiting to been transmitted the be transmitted to the ASR status is changed to originator Accepted_ Sent Accepted System Errored he Accept response could Once the system errors not be transmitted to the have been resolved the ASR originator Accept response can be submitted again Accepted_ Sent he Accept response has The user can create and been transmitted to the Submit any of the Wisor Proprietary and Confidential 2008 49 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE STATUS DESCRIPTION NEXT STEP Clarification Cleared _ Saved he ClarificationCleared A ClarificationCleared has been cancelled anda response is submitted response notification has by the user been created and saved by the user in VFO ClarificationCleared he ClarificationCleared Once the _ Submitted response is sitting in ClarificationCleared queue waiting to be response has been transmitted to the ASR transmitted the status originator is changed to ClarificationCleared _ Sent ClarificationCleared he Clarification Cleared Once the system errors _ System Errored response could not be have been resolved transmitted to the ASR ClarificationCleared originator response can be submitted again Clarification Cleared_ Sent he ClarificationCleared The user can create and response has been submit any of the transmitted to the ASR Subsequent stat
73. cate different work states Following are what these icons represent Clock The order is in a Pending state A pending state exists when an order has not been updated by the Trading Partner within the Service Level Agreement SLA timeframe The work state will change as soon as the Trading Partner updates the status of the order This icon also appears when the order is pending a Firm Order Confirmation Design Layout Report or Completion Notification from the Trading Partner Flame The order has been rejected by the Trading Partner This is not due to Business Rule violations as those would result in a different work status icon Green Check Mark The order has been completed by the Trading Partner 20 Wisor Proprietary and Confidential 2008 6 Create and Manage Outgoing Access Orders Red Bell The order has Business Rules Violations These violations were detected in Exchange Path and the order was stopped before it reached the Trading Partner Red Hand The order has been canceled by the user or by the Trading Partner White Check on Green Folder The order has been confirmed This means that the Trading Partner has accepted the order and is in the process of fulfilling the request Red Exclamation Mark The order is in jeopardy This could be due to any number of reasons from a delay in processing to a lack of resources The following icons are not related to status changes They allow
74. ch for every occurrence of specific values in Service Requests You can extend your search by using the wildcard character Use the following procedure to find specific Service Requests 1 On the Order List page execute the Order gt Search menu command This opens the Search dialog Order Search Page Microsoft Internet E Seles Purchase Order Number PON Telephone No Search For Ps Figure 45 2 Select the criterion on which you want to search 3 Enter the value you wish to search for in the Search For field This field is not case sensitive 4 Click Search Filter Local Service Request Order List The Filter function allows you to limit the selection of orders displayed in the Order List The system saves your filter settings and applies them to future VFO sessions Your Order List filter settings will open as part of the login process Use the following procedure to filter the Local Order List 1 At the Order List page click Filter the icon that resembles a funnel This opens the Order List Filter window Wisor Proprietary and Confidential 2008 77 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Order List Filter Microsoft Internet Explorer Order List Filter Trading Partner Al Due Date Date Sent Received ESPName Al From From Public Search To To Owner All b Service All ba Activity All v Direction All vi PON Telephone To No 7 Business Name First
75. code has the form 10XXX and the seven digit code has the form 950 XXXX or 101XXXX It is important to be cognizant of another access code used within an end user switching vehicle PBX CENTREX This access code is usually a three digit code for tie trunk FX WATS etc or is a one digit code such as used in hotels for accessing various telecommunication services Access Provider See Trading Partner Access Service Includes service and facilities provided for the origination or termination of InterLATA or foreign telecommunications Access Service Request ASR This form is used by the customers to request various access services as specified in the contracts and tariffs ACI Form Additional Circuit Information ACI Request Form Used by the customer or the provider for stipulating circuit specific information that cannot be readily provided on a service specific request form Generally the customer will not submit an ACI Form for ordering a group of circuits but will simply identify the order using the quantity field the CKR field and the ECCKT Exchange Company Circuit Identification field for existing circuits ACTL Access Customer Terminal Location Additional Ciruict Information ACI Request This form is used by both the customer for stipulating circuit specific information that cannot be readily provided on a service specific request form ARI Form All information required for ordering Additional Ring Information is prov
76. d in the TA module Running Man Submit Function This function first validates the order based on the rules built into the GUI e g required fields correct date and number formats etc Once this GUI validation is completed the order is sent to Exchange Path for Business Rule Validation If the order passes the Business Rule validation it is then sent to the Trading Partner Green Check Mark Validate Function This performs the GUI validation and Business Rule validation on the order displayed This is automatically performed when Submitting the order but this gives the user the option of performing the validation process without submitting the order This icon is not used in the TA module 12 Wisor Proprietary and Confidential 2008 Access Module Wisor Proprietary and Confidential 2008 13 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Access PreOrder Search and Response New Access PreOrder Inquiry Procedure Use the following procedure to perform a new PreOrder Inquiry 1 Login to VFO and select the Access module The Order List page opens 2 Execute the PreOrder gt New menu command The PreOrder Initiation window opens CP NATIONAL CA WALNUT CREEK CA TISOC MD Center PITTSBURGH PA 6 C amp P OF MD amp WV Silver Spring MD 01 SBC COMMUNICATIONS INC CHICAGO IL 02 SBEC COMMUNICATIONS INC SPRINGFIELD IL 01 58C COMMUNICATIONS INC SOUTHFIELD MI QWEST COMMUNICATI
77. e Exclude checkbox which allows you to display all items except the items you have checked 3 Click OK The resulting Order List only contains the items matching your selections 4 By clicking the checkbox next to the header of a subsection you select all the statuses within it 5 Some of the available filter options may be minimized into their headers By clicking the blue downward arrow you can open these sections up Minimizing them is accomplished by clicking the upward facing arrow Wisor Proprietary and Confidential 2008 93 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE NOTE Click Clear on the Order List Filter window to erase all previous selections Assign Local Receive Orders VFO allows you to manually create a response for Local Orders The order must be assigned to a user before you can create a Response Use the following procedure to assign an order to a user 1 Click the checkboxes of the Local Receive orders that you wish to assign 2 Use the Order gt Reassign Orders menu function 3 The following window will display Assign Owner Eaa Figure 56 4 Using the dropdown menu select the user to whom you wish to assign the orders 5 Click Save Create Local Response VFO allows users to manually create responses for Local Orders Note Make sure the order has an owner before attempting to create a response Use the following procedure to manually create a response 1 F
78. e 29 NOTE To search through the Incoming Access Orders make sure Direction is set to Receive The Receive Statuses that appear in the filter correspond to the Responses that can be sent in reaction to an incoming Access order 2 Select the items you want displayed on your Order List or check the Exclude box which allows you to display all items except the items you have checked 3 Click OK The resulting Order List only contains the items matching your selections By clicking the checkbox next to the header of a subsection you select all the statuses within it Some of the available filter options may be minimized into their headers By clicking the blue downward arrow you can open these sections up Minimizing them is accomplished by clicking the upward facing arrow NOTE Click Clear on the Order List Filter window to erase all previous selections Assign Access Receive Orders VFO allows you to manually create a response for Access Orders Before you can create a Response however the order must be assigned to a user and follow the below process 1 Click the checkboxes of the Access Receive orders that you wish to assign 56 Wisor Proprietary and Confidential 2008 7 Create and Manage Incoming Access Orders 2 Use the Order gt Reassign Orders menu function and the following window will display ReAssign Order Figure 30 3 Using the dropdown menu select the user to whom you wish to assign the orde
79. e Errored e System Errored e Pending DLR e TP Errored e Pending FOC e Validated The Cancel Order is disabled when the following conditions are met e Access Order was never submitted e Access Response status is o Cancel Accepted o Cancel Rejected o Cancel Resent o Cancel Sent o Cancel Submitted o Cancel Tracked Save As an Access Request VFO allows you to save a copy of a selected or current Access Order under a different PON You can execute the Save As command from the Order List page or from within an existing Access Order This can be performed on both ASOG and Non ASOG orders Use the following procedure to Save As an Access order NOTE If you are doing a Save As from the Order List page you must first click the radio button of the order you want to copy 40 Wisor Proprietary and Confidential 2008 6 Create and Manage Outgoing Access Orders 1 If performing the action from the Work List use the Order gt Save As Order menu command If performing it from within the order itself use the Order gt Action gt Save As Order menu command This opens the Save As New Order window Order SaveAs VFO Microsoft Internet Explorer Save as New Order Order Number fs C Tracking Receiver Code NEW YORK TEL New York NY Type of Request Activity Service Figure 24 2 Enter a new unique PON 3 Optionally select a new Receiver Code and change the activity 4 Click Save Update Access Request Ge
80. e Provider Confirmation Notice CN This form is prepared by the provider and is forwarded to the customer to 130 Wisor Proprietary and Confidential 2008 Glossary confirm the services CR Clarification Request CSR Customer Service Record A CSR is the total record of all services and items for an interexchange carrier s account D D Directory form The directory service request is prepared by the customer and submitted to the Local Service Center LSC for the ordering of directory service directory listing and assistance Database A collection of interrelated data stored in computer memory with a minimum of redundancy DDD Desired Due Date DIR1 Directionality which identifies the direction of the circuit s path Direct Inward Dial DID The original service provider routes calls to the dialed number over a dedicated facility to the new service provider s switch instead of translating the dialed number to a new number Disconnect The Disconnect feature allows you to generate requests to disconnect circuits using information that exists on the original request or the circuits to be disconnected DLR Design Layout Report is a report containing technical and administrative information that describes the service provided by the provider The technical information is needed by the customer to design the overall service and includes such items as cable makeup gauge loading length etc carrier channel bank type
81. e field that needs correction Once you have made all necessary corrections click Submit again to send Report Request to the Trading Partner 11 When the request has been accepted by the Trading Partner a Create Response will be returned and the Ticket will be updated with the Agent Ticket number and Trading Partner contact information The Create Request and Create Response will be retained under the History tab Trouble Templates Templates help save time by pre populating data that is entered frequently on Trouble Tickets Use the following procedure to create Trouble Report templates 1 Hover your mouse over the Template tab 2 Click the desired template e g New Escalate This will open the template page 116 Wisor Proprietary and Confidential 2008 12 Trouble Administration Create Trouble Report Request Template Template Name Account Name Network ID Service ID TRFO Figure 71 3 Populate the template with the frequently used data for that ticket transaction 4 Click the Save icon at the top of the page Modify Trouble Report Use the following procedure to modify a Trouble Report Request NOTE The Report Request must be in Open status in order to be modified 1 Click the radio button that corresponds to the Trouble Report Request you want to modify 2 Execute the Ticket gt Modify Attributes menu command This opens the Modify Attributes Request page Wisor Proprietary and Confiden
82. e latest filter selection Different filter options are applicable for each module NOTE Different Filter options are applicable for each module and will be discussed the in the appropriate sections below Gray Box in Front of Computer Return to Default Sort Function This resets the view to the Default sort which arranges items in the list based on date and time of last update This icon is not used in the E911 or TA modules This function will refresh the window in which the icon is displayed It applies to a pop up window that is displaying the details of an order that was just placed or to the module list to check the current status of all orders Wisor Proprietary and Confidential 2008 11 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Box above Note Back to Order Function This will take the user back to the previous screen Specifically it will allow the user to return to an Order after viewing the History Clicking on this icon will print the current screen through the default printer that is configured with the browser This function is valuable to provisioners who require hard copies of orders This icon is not used in the TA module Disks Save Function This function allows the user to save any changes to a currently displayed order This function when used with the History function allows the user to save previous versions of an order as the current version This icon is not use
83. e results Tip to ground resistance Tip to ground voltage Ring to ground resistance Ring to ground voltage Tip to ring resistance Optionally AC Signature results Ringers 0 or 1 Tip to ground resistance Ring to ground resistance Tip to ring resistance Optionally balance results Capacitive percent Longitudinal decibels Optionally loop results either Total loop Open distance from the CO CENTRAL OFFICE Summary description of the test results Optionally DC Signature results Tip to ground resistance Tip to ground voltage Ring to ground resistance Ring to ground voltage Tip to ring resistance Optionally AC Signature results Ringers 0 or 1 Tip to ground resistance Ring to ground resistance Tip to ring resistance Optionally central office results Line circuit status Dial tone status LOOP Summary description of the test results Optionally DC Signature results Wisor Proprietary and Confidential 2008 125 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Tip to ground resistance Tip to ground voltage Ring to ground resistance Ring to ground voltage Tip to ring resistance Optionally AC Signature results Ringers O or 1 Tip to ground resistance Ring to ground resistance Tip to ring resistance Optionally balance results Capacitive percent Longitudinal decibels Optionally loop results either Total loop Open distance from the CO 126 Wisor Proprietary and Confidential 2008 12 Trouble Administration
84. e that the ASR should not be transmitted to the Trading Partner Tracked Validated Voided Create an Access Order User Action Read the error message and Submit Order again Contact your System Administrator to alert them of the issue If the order is still needed create a new request Review the Response and take the recommended action No action 1s required Submit Order No action is required Use the following procedure to create an Access Order 1 Login to VFO and select the Access module 2 Execute the Order gt New menu command This opens the Order Initiation page Wisor Proprietary and Confidential 2008 25 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Order Initiation Order Number O Tracking Receiver Code Guideline Version None Available Service None Available Activity None Available Template None Available Figure 10 Some users will receive the below Order Initiation screen if they require the ability to manage both Send and Receive orders Order Initiation Managed ESP Order Number 1928 C Tracking Receiver Code Guideline Version None Available Service None Available Activity None Available Template None Available Initiate Figure 11 26 Wisor Proprietary and Confidential 2008 6 Create and Manage Outgoing Access Orders The screen that appears below is what will be seen by users
85. e the Save As Template menu command This command is available in the Order menu on the Order List page and in the Order menu on the Service Request Use the following procedure to save a Service Request as a template 1 If you are on the Order List page a Click the radio button of the Service Request you want to use as a template b Execute the Order gt Action gt Save As Template menu command 2 If you are in the Service Request a Execute the Order gt Action gt Save As Template menu command 3 Either of these commands opens the Saved Order as New Template window 4 Enter a unique value in the Template Name field 5 Click Save Apply Template After Order Initiation The Apply Template command populates blank fields of a Service Request with the respective values of the selected template Use the following procedure to apply a template from within a Service Request Order form Wisor Proprietary and Confidential 2008 89 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE 1 Initiate a Service Request 2 Execute the Order gt Edit gt Apply Template menu command This opens the Apply Template window 3 Select the desired template from the dropdown menu 4 Click OK Search for a Template Use the following procedure to search for a template 1 Login to VFO and select the module This opens the Order List page 2 Hover your cursor over the Template tab This reveals the Template menu
86. eC E E EE 98 SG GU Tp a ces see setae een veered ee cune conned seu aassuu E E E E 98 PCr e VISE E E E E EE N E T E TENE 98 Update an E9TLOTdET socscsesimsrenssdrieoroin apr sEsa ose PiK Usupa ESA R SE EREEREER E ERE OEE AE Na aR 99 VOW FOLL EIISTO orere irerer isein Eaa E EEE EAEE 101 Save AS an Update Request cccccssccccccccssseecccsecescecccsseeseeecesseeseeccsseeeeseeeceseeeneeecesseeennes 101 NEAS EON 8 e see ea RT Be eS an rH Pe ne E ee eee 102 Perorm an 9 AQUI IEY ie ceseveticrscticdtoseutastiecnmuesetontecoucestezssieausnastestteesaiesaivatehaptewssvacnsecsteeaeess 103 Search for an E911 INQuiry ccsssssscscccsssccssssescsccccccccsssessscccccssecessssssccccsseeceessessccceseeees 104 TA MOQUE oraa E E wiecg ticles oa E nto nial loin an Se sieves a ae a clenuaun 107 TOUDE AMNIS AUN a erect octets E E o hisecetenroorewie 108 Loar Pr OCCU ee ESE N EENE E EEE E EEE EA 108 Trouble Administration Work List ccccccccssssssssececcccccceesssscecccccceeeeeeseeecccceesseeeensseeseess 108 PUSTO a E E cea geeanearsedaceicuss 113 credea TOn e R PO an E E 114 TUNE CT ACS a E E EE E T E AEA A E AEE 116 Mody TOUDE R DO ere A ET 117 Additional Trouble Information ccccccccssssssseeecccccceceeesececcccceeeeeeessecccecesseeeeesecceceeeeeees 118 ATG NTU TS ON aa esc eine A ieee uasde cae vyecueceaatescoaeseesvosssasvuctaeeieesca eenotes 119 Eate BONIN pern r nEn EEE EE A SAEN EEE EE E A EEEE 120 Escalation
87. ecesoens 33 PTO ACCCSS O ET VASE oscsace ne A N E E A E E 35 Creato Access RESPONSO cca ptates tec outece ecuaesesinenceuaienecueyccesneraceaay lt nesnereceseastesaetncuassssetacsn acetic 37 ACCESS SUP 5 8 0 I Renee eee nn E E E er 38 AICS PS UNG gcd ode ae cat ce on tives R aeane sa surat onan Godin oat hensaib ac nose cane todas E E ee Sibel 39 Save As an Access Request seseseseseseseesesecessccesseressscesscerssccessecessesosseceseressseessseeessecesseeeses 40 Update Access Request General Information cccccccsssseeccccccesseeecceceesseeccesseeeeeseeseeeeees 41 View Last Notification 00ccssscsscssssssccccenssssscccccncscsescccncscsescceceacsssesseconassessecooacssasseesonases 41 Using the History Pun ction ccccccsssssssssscsecccccccccssseeeecccccseeeeeseeecccccesseeeeessceccccssseeeesseees 42 Vy UNS TACO eE EE 42 Rr WO ASE AVC ase sess ca cece tense cae ee EE AE E EAE A 43 Revert to Last Submitted cccsscccccscssssecccsecesseescccseeeseccccssceseecccsseeeeessesseeeuessesseeueeseess 43 IV ET BN aaessse cesta nats peu E cine recto E es EEE E A EATE 43 Resend ACCS s padre os sed seucdibe cd ge ndian oGheae tees ese EET EEE EET TEE EE ESET 43 Wisor Proprietary and Confidential 2008 lil Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Fxtermal Applications ccccccsssssescccscsssssccccsccsesscccseceseessccsecucesseeseecusesesessceeessesseeeusesseees 43 WOKING WIth
88. ed C Voided Access Status 2 C Accepted CI Cancel Accepted CI Cancel Rejected C Cancel Resent C Cancel Sent C Cancel Submitted CI Cancel Tracked C Clarification C Clarification Cleared CI Completed CI Confirmed CI Design C Design Order Confirmed C Jeopardy C Jeopardy with Errors C Pending Completion C Pending Design C Pending Confirmation C Pending Response C Rejected C TP Cancelled C TP Errored AT amp T Status Custom Status _ Clear 9 Cancel Figure 20 e Receiver Code This is the code used to identify the Trading Partner i e Interexchange Customer Service Center or ICSC Wisor Proprietary and Confidential 2008 35 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE code e Customer Code Filters the orders based on the code used to identify the sender of the order request e Public Search When checked all orders will be listed or those for a selected Initiator When unchecked only orders placed by the user will be displayed e Owner During a Public Search the orders can be filtered by a specific Initiator by selecting a user from the dropdown menu e Due Date These fields can be used to find order within a due date range e Date Sent Received These fields can be used to limit the range of the orders based on the date sent or received e Service Filters the results by the service being performed e Type of Request Filters the results by the type of request o Firm Order o Firm O
89. ees 74 Local Service Request SUPPIEMeNl ccccccccssssssecccecessscecccceeeeseccccseeeseeecceseuesecesseeueneesess 75 Tracking Local Service REQUuets ssssssccccccccccccssseececccceceeeeeesseeeeccccseeeeeseeccccceesseeaaeneceeeees 76 Create Local Service Request RESPONSES ccccccssssseecccsccssseeccccceseecccsseeeseesceeseuseecseseeeenees 76 Search Local Service REQUESTS c essccsvassessadehanossesdbeceadekavaatsncsaie adenssesidiveseeadeasiamsaavensdindiencabies 77 Filter Local Service Request Order List ccccccssssccccscssseecccccesseeeccsseeeseecesseeeseecccsseuneeeees 77 Generate Local Service Request Response Summary Report ssseeessesesseeecerersssseereeesesess 80 Save As a Local Service REQUESL ccccccccsssssecccccccssseeccccecnseescecseeesseececseueeessesseeenseesesseenees 81 Update Status Create Response ccssssseccccccssecccccsccsececccseeessecccsseeesceecesseueuseessceeuenesecs 82 vew eI TO a nnn A EE E EE EEA EEE EEE 84 Supplement vs Resubmit Original Order cccccccccccccessseccccccccceceeesseccccceeseeeeesseeeceeeeeeees 84 SPE A a e e EE E E E E E E er ee 85 FSS Diy a1 OL Or e E E stones 85 Revert to Last Vs eeieeca ocean sectoverteue duteatewusvessyteseeneatseseeenduavoicetetassssvedsateeuncuansuesseseeeesterennetets 36 Revert to Last SU GCC ae sicp sete npestcn sence a EE a 86 VEN EO LIS r E E T E TE EE A 86 VIW EAS NOU Ge O eei E EE REEE E E E EE 87
90. er Search and Response csccsccsccccccccescescceccescescescesccecceccescess 64 Local PreOrder Inquiry PrOCCCUIe ccceesssseecccccccceesseecccccceeceesseeccccccseeeeenseecccceeeseeeeenees 64 Save Local PreOrder RESPONSE sssccccccccssseeccceccsseeccccsceesescccsecesseecccseeeueessssseeesseeceeseeeees 65 Prnt Locat Preorder RESON SE sersan eera EEN EEE EE 66 Search Local PreOrder Responses ccccssssseecccccessseecccccceeseeccceeeessecccceseeeseecsesseeeecssseeeeeees 66 Print Local PreOrder Search Results ssssscccccccsssscsssescccccssseecsssecccccssseeeesseeesccssseeeeessees 67 PORQUE a E EEEE E E RR 68 UOU CO ea E EEE E E ERE EAE EE EEEE 68 Residential versus Business PortQual 0 seensensensessessessessesseessesesseoseossossessesseseeseessesseeseo 68 Dro UON o E EAEE A E EOE AEO 69 Create and Manage Outgoing Local Orders cccescsccescccccecccescceccesccssceeccecs 72 Local Service Request Work List ccssscccccssssseeccccccessscccssceeseeeccesseeeeescesseeeuseececsseunsesces 72 PICTOU NC OMS S E A E E 72 VOR DUCTUS O10 S cra ascete cots essences os winnie eies acm estes ween noe aan aru athena A A accesses iz Create a Local Service Order ascents case sirend acutcess sacisisccnaeuedenassuea aeshudesecbaaseieecivad saceeeorteetettoaias 73 Validate a Local Service Order sssssscccccsssscsssssesecccseeceesssseeeccccsseeesseseeccccssueeeeseseceeseee
91. fication of the delay in message to VFO response Pending he Exchange Path Monitor Process Contact the Confirmation determines that a confirmation such as Trading Partner to FOC has not been received in the time find out the cause allotted and issues a notification message of the delay in to VFO response Pending he Exchange Path Monitor Process Contact the Response determines that a response has not been Trading Partner to received in the time allotted and issues a find out the cause notification message to VFO of the delay in response Pending An initial request or a change to a Complete and Validation request other than a Cancel has been Submit the order created but the request has not been sent to Exchange Path for validation or submission to the Trading Partner After select Submit or Validate the resulting response from Exchange Path will be alidated or Errored Received his status appears when service requests No action is are sent to VFO for processing This required indicates the customer s request has been received Rejected The Trading Partner has returned a Review the negative rejection acknowledgment Response and take Exchange Path has updated the status the recommended stored the message in the Exchange Path action Database and sent a notification message to VFO Resent he VFO user has requested that another No action is copy of the last submitted version be sent required to the
92. field 10 Enter the new password into the New Password field 11 Reenter the new password into the Confirm New Password field Wisor Proprietary and Confidential 2008 7 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE 12 Click the Update Password button SUCCESSFULLY UPDATED PASSWORD Login Please Login User Name Password Module Access E Virtual Front Office Powered by wisor Figure 3 13 Log in using the new password Module Lists In each module the first screen to appear is the list of existing orders that are stored in the application The list name is referred to differently in some of the modules as referenced below Module List Name Local Order List F911 E911 List TA Trouble Administrator Work List 8 Wisor Proprietary and Confidential 2008 Getting Started with VFO Note A company s internal process for managing orders will dictate what orders will be viewable to a user Viewing capabilities are managed via the Filter function which will be covered further down in the document Access LAUNCH Home asout HELP LOGOUT ESOS E E W sor Virtual Front Office Powered by w sor ORDER PREORDER TEMPLATE 1E E Y fg a Order List A Receiver co tomer Code Pon Ver Sup Status Trantyp Svctyp Reqtyp Act DDD Ov Code BSAS 165 PendinaValidation CCS Links LD va SB01 ES TOQ123 PendingValidation TQ MD se BSAS WwW 56 2 4 Sent CCS Links LD
93. formation from a computer system and results in a formatted output Inquiry Response Indicator The IRI Inquiry Response Indicator is used in the ASR response header in Wisor s XML It identifies the type of response provided for this request using 1 alpha character Inside Wiring Wiring within a customer s premise that is used for internal communications or to connect CPE to the network interface Interexchange Communication between two different LATAs Interexchange Customer Service Center ICSC A point of contact in the provider area designated to handle negotiating provisioning and billing inquiries for services Interface A common boundary between two systems or pieces of equipment over which there is intersystem communications InterLATA A communications service in which the origination and termination are in different LATAs IntraLATA A communications service in which the origination and termination are within the same LATA Intranet A computer network only available to members within an organization as a company wide Web resource IP Internet Protocol IPQPR Quantity of Port References ACTL and or PRILOC IRI Inquiry Response Indicator Used in Wisor s XML ASR response header It identifies the type of response provided for this request using alpha character ISI Industry Support Interface IXC Inter Exchange Carrier J JavaScript A scripting language developed by Netscape and Sun Microsystems
94. ge other than the exchange in which the customer is physically located Frame Relay Service FRS Frame Relay Service is a high performance packet mode public data communications service which enables local area network LAN type connectivity among multiple distributed customer locations over a wide area Data is relayed from the source to the desired destination by means of virtual connections that is through a fixed path established through the network H Header The part of a data packet message that contains address routing and origination information HTTP Hypertext Transfer Protocol A communications protocol which the Web is based that sets rules for how information is passed between a server and browser software 132 Wisor Proprietary and Confidential 2008 Glossary HUB Denotes a provider building location designated for multiplexing and or bridging capabilities A provider building with end office s and or access tandem s may also be a multiplexing HUB for the purposes of terminating switched access services into switching entities in that wire center building IC Initial Closure or Interexchange Carrier ICP Integrated Communication Provider The owner of the Wisor application ICSC Interexchange Customer Service Center ILEC Incumbent Local Exchange Carrier Input Any data being sent to a computer from a user another computer or other equipment Inquiry A transaction that requests specific in
95. he Clear command does not clear radio button selections 48 Wisor Proprietary and Confidential 2008 7 Create and Manage Incoming Access Orders Create and Manage Incoming Access Orders Overview Access Order forms are used to request various services VFO can be used as either a Send and Receive application or just a Receive application In both situations VFO allows the user to manage Access orders As an Access Receive application VFO will accept Access orders made by customers As an Access Send Receive function VFO will allow users to place their own Access Orders while managing their customer s Access Orders all from within the same system When VFO performs only the Access Receive function the following steps are performed 1 The Customer sends an Access Request to their Service Provider Access Request may be of Mech Spec or ASR UOM XML format 2 The Service Provider receives the Access Order and provisions the request The Service Provider involved may send Access Responses using VFO Response creation functionality to the Customer who sent the request Access Receive Order Statuses Below is a list of the possible Access Receive Orders Statuses NOTE VFO allows any responses to post for ASR Receive when an order s current status is Received STATUS DESCRIPTION NEXT STEP Accepted he ASR passed fatal The response goes to alidations Accept Submitted so it can be transmitted to the ASR origin
96. he Order gt Validate and Submit menu command Resubmit Original Order If the initial version of an order is rejected and you need to make corrections and send it again you can resubmit the original order using the same version without performing a supplement 1 Locate the order and click the PON on the Order List 2 Execute Order gt Edit gt Resubmit Original Order menu command Wisor Proprietary and Confidential 2008 85 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE VF011207 TEST2 01 CB Form Isrform Microsoft Internet Explorer HY gz DduUG2 a DTSENT Validate and Submit Supplement TATUS DDD Create Response Apply Template Resubmit Original Order __ OL__ ADMINSECTION Optional Conditional CCNA PON VER HTQTY ATN DTSENT DSPTCH DDD APPTIME DDDO NOR DFDT PROJECT LSCP REQTYP SLI AFO MEU RTR CC NNSP AENG 8391 7343 AUTHNM PORTTYP ACTL SACTL LST LSO TOS AR 544545 2M SPEC SECNCI RPON RPVER LSPAUTH LSPAUTHDATE LSPAUTHNAME LSPAN BILLSECTION Optional Conditional ACNA EBD 3 Modify the order as needed 4 Submit the revised order by executing Order gt Validate and Submit menu command Revert to Last Saved If you entered values into the fields of a Service Request and clicked Save then decided to return to the previously saved version of the Service Request execute the Order gt Revert gt Revert to Last Saved menu command Rever
97. he relevant information i e Account Name Network ID Service ID and Test Request Type 3 Click Submit When the response is received the Response ID will be displayed on the screen The response from the ILEC will provide the test results for that POTS service You can view all MLT test responses by using the MLT search selection under the Search Tab If the MLT test is done and a ticket is subsequently entered or it is done on a ticket that already exists the MLT results will be displayed under a Last MLT tab which will be displayed after the Assignments tab on the Trouble Report Detail Screen Click the Last MLT tab to display the Test Results Trading Partners may provide any combination of the following information depending on the type of request POTS Service Test Results MLT FULL Summary description of the test results Optionally DC Signature results Tip to ground resistance Tip to ground voltage Ring to ground resistance Ring to ground voltage Tip to ring resistance Optionally AC Signature results Ringers 0 or 1 Tip to ground resistance Ring to ground resistance 124 Wisor Proprietary and Confidential 2008 12 Trouble Administration Tip to ring resistance Optionally balance results Capacitive percent Longitudinal decibels Optionally loop results either Total loop Open distance from the CO Optionally central office results Line circuit status Dial tone status QUICK Optionally DC Signatur
98. he request could not be processed by the Contact your Rejected P s initial system System Administrator 78 Wisor Proprietary and Confidential 2008 8 Create and Manage Outgoing Local Orders Status Description User Action Billing TP has completed the billing process and will No action required Completed be generating a bill for services rendered Clarification The Trading Partner has returned a Review Clarification Clarification that may or may not require a and take supplement to the order recommended action Confirmed TP has returned a confirmation message for Review Response that LSR DSR Cancel TP has returned a cancel on a Directory Only No action required request DSRED Error IP has returned an error on a Directory Only Correct the errors request or create new request Directory TP has returned a confirmation message that Wait for completion Only they can accommodate the Directory Only response Confirmation j request Directory TP has completed the Directory Only request No action required Service Completion Errored LSR has failed the Exchange Path validation Correct Rule Error process and Validate again J eopardy Indicates there are situations that may Review Response jeopardize critical dates of the LSR PON and take recommended action Pending he VFO application is unable to Contact your system Submission communicate with the gateway application administrator As
99. hejus Trouble Type ANI Problem TRFD 1 Services with Premises Address Authorization Pending false TP State Manager Info Additional Info Loc amp Access Info Authorization Escalation Agentinfo History Assignments Called Number Customer Trouble testing Customer Work Ticket Num Center Wisor Proprietary and Confidential 2008 113 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Create a Trouble Report Use the following procedure to create a Trouble Report 1 Hover your cursor on the Ticket Tab and a drop down list will be displayed 2 Execute the Ticket gt Create Trouble Report menu command This opens the first page of the Create Trouble Report Request ITA r LAUNCH HOME ABOUT HELP LOGOUT e aaah WiSor Virtual Front Office Powered by wisor TICKET NLT A SEARCH TEMPLATE ADMINISTRATION Bks reate Trouble Report Request Use template Account Name Figure 69 3 Populate required fields on the Create Trouble Report Request page e TRFD is chosen depending on whether the service is POTS a Circuit with a premise address or a circuit without a premise address such as a Message Trunk e Account Name is the identifier for your company that has been specified by the Trading Partner chosen in the Network ID entry e Network ID is the ID for the Trading Partner to whom the ticket will be sent e Service ID is the 10 digit telephone number or Circuit ID for the ticket that you are entering
100. hese errors only refer to specific fields If entire sections are in error users will need to locate them manually Tracking Access Tracking is used by customers that have sent an order to a Trading Partner outside of VFO and now want to track the progress of the order manually within VFO Many companies want all orders centralized in VFO for reporting purposes To use this function from the Order Initiation window check the Tracking check box 32 Wisor Proprietary and Confidential 2008 6 Create and Manage Outgoing Access Orders Order Initiation Order Number 1789 O Tracking Receiver Code Guideline Version None Available Service None Available Activity None Available Template None Available Figure 18 The order can then be entered and the Submit button allows you to enter the date the order was actually submitted and stores the order with all the automated orders in the database Once an order is tracked responses cannot be applied to it until the order enters the Cancel Tracked status Once in this state the only two responses that can be applied are Accepted Response Accept or Rejected Response Reject If the user selects the Accepted Response Accept Response then the new status of the order will be Cancel Accepted If the user selects Rejected Response Reject then the new status of the order will be Rejected Response Reject Search Access Orders The VFO Sea
101. ice Completion Jeopardy Provider Initiated Action Provider Notification Rejected Fatal Rejected Non Fatal C Errored C Errored C Errored C Errored C Errored C Errored C Errored C Errored C Errored C Errored C Errored C Errored C Pending Submission C Pending Submission C Pending Submission C Pending Submission C Pending Submission C Pending Submission C Pending Submission Fj Pending Submission F Pending Submission F Pending Submission C Pending Submission C Pending Submission C Saved C Saved CI Saved C Saved C Saved C Saved C Saved C Saved C Saved C Saved C Saved C Saved C Sent C Sent C Sent C Sent C Sent C Sent CO Sent CO Sent CO Sent C Sent C Sent C Sent C System_Errored C System_Errored C System_Errored CI System_Errored CI System_Errored CI System_Errored CI System_Errored CI System_Errored CI System_Errored CI System_Errored O System_Errored C System_Errored CI Submitted CI Submitted CI Submitted C Submitted C Submitted C Submitted C Submitted C Submitted C Submitted C Submitted CI Submitted C Submitted O Validated CO Validated CO Validated CO Validated C Validated C Validated C Validated C Validated O Validated C Validated C Validated O validated Figure 55 NOTE To search through the Incoming Local Orders make sure Direction is set to Receive 2 Select the items you want displayed on your Order List or check th
102. ided in the various fields contained within the ARI Form and the SALI Form The ARI CircuitDetail Section provides entries for the specification of ordering options The LocationSection provides entries for describing the termination of the ARI ASOG Access Service Ordering Guidelines ASOG System Access Service Ordering Guidelines System ASR Access Service Request ASR Forms Descriptions See ASOG 30 Forms and Fields for a summary of all forms ATIS Alliance for Telecommunication Industry Solutions Wisor Proprietary and Confidential 2008 129 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE AVC Attribute Value Change B BHC Batch Hot Cut BILLCON Email Billing Contact Electronic Mail Address Blocking The inability of a calling party to be connected to the called party because either all permitted trunk paths are busy or a path between a given inlet and any permitted free outlet of the switching network of a switching system is unavailable Bundled Services Local service such as business or residence lines etc C Carrier A telecommunications company providing either local exchange service interLATA service or both Carrier or Common Carrier Denotes any individual partnership association joint stock company trust or corporation engaged for hire in interstate intrastate or foreign communication by wire or radio CCNA Customer Carrier Name Abbreviation Central Office LEC s primary point to connect customer
103. ing the PON 2 Hover over the Order menu and select the Supplement option Alternately you can click the number in the upper right hand corner that corresponds with the Supplement you wish to perform NOTE When other changes are being made you can select icon 3 and the system will select Sup Type 3 or 4 based on the status of the order 3 If you perform a Cancel Supplement you will be asked to confirm the action 4 If you perform a New Desired Due Date Supplement the following image will pop up Desired Due Date Change DDO EAP REMARKS Figure 23 5 Click the Calendar icon to the right of the DDD field to select available dates for the new DDD 6 Click Change to apply the changed DDD to the order 7 If you perform a Change Before FOC or Change After FOC the order window will display the current order and allow you to change the fields 8 Click within the Remarks field and explain the purpose of the Supplement order 9 Click Submit Cancel Order Details A Cancel Order is treated as a Supplement to the original Access Order Canceling an Access Order does not delete it from the VFO database or Wisor Proprietary and Confidential 2008 39 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE affect any Supplements The Cancel Order function is enabled for the following statuses e Accepted e Clarification e Pending Response e Confirmed e Rejected DLR e Sent Auto e DLR Confirmed e Sent Manual
104. ionally change the automatically populated Order Number 4 The default value for the Transaction Type is ALI Update 5 Select the Function Code that reflects the type of update you want to occcur Insert Change Delete Migrate or Unlock 6 You may select a Template at this time 7 Enter a Telephone Number if your company also uses the VFO LSR Module The system will attempt to retrieve the address associated with the TN 8 Click Initiate ORDER HUMBER INTTLAT OR TRANSACTION TYPE 14 gbe Saved A Jpdal Request re k Directional SteetNanmve Select MSAC Community Name State Ap Code and fip Cote 4 Location UHAM County DO Exchange Customer Nane E ional Conditiona Type DES E TYS Optional Conditional Te DES Emergency Senice Number Main Telephone Number OrderNumber Completion Daie Dial Tone Comgany D CPS Customer Code Comments TAR Code Figure 61 9 Populate the appropriate fields Fields highlighted yellow are 100 Wisor Proprietary and Confidential 2008 11 Enhanced 911 required when its section is populated 10 Click Submit or execute the Update gt Submit menu command NOTE Click the Print icon in the upper right corner of the ALI Update form to generate a printer friendly version of the ALI Update form If you select Validate and Submit 1 ALI Update transaction is validated against business rules 2 Any errors are returned to the User 3 The User cor
105. istory Service Type SA 2 Point Activity N Receiver Code BAO1 Customer Code GBC DDD 10 31 2006 PON VersionReqlype SUP Receiver Code Status Trantyp Date Time Updated By JLG101906C SD BAO Sent Mech Spec poling auto View XML JLG101906C SD BA01 Submitted Mech Spec ia fo ne gbc View XML 10 19 2006 JLG101906C SD BA01 PendingValidation 23 45 gbc View XML JLG101906C SD BA01 Errored gbc View XML 10 19 2006 23 45 10 19 2006 23 45 10 19 2006 23 44 JLG101906C SD BA01 PendingValidation gbc View XML JLG101906C SD BA01 PendingValidation gbc View XML Displaying results 1 6 of 6 results Result Pages 1 Figure 25 NOTE If the History is opened from within an Order users will see the following icon 2 This icon allows users to return to the previous window 3 Click View XML to show the XML which will be or was sent to Exchange Path if the user clicks Validate and or Submit 4 Click the Download XML icon to download the Request XML and all the associated response XMLs in a single zip file The zip file name will be PON Version zip where PON is purchase order number from the Order being downloaded NOTE Wisor provides access to a Provisioning team Responses manually entered by Wisor s Business Process Outsourcing BPO team are identified in the Updated By column of the Access Order History page The Updated By 42 Wisor Proprietary and Confidential 2008 6 Create and Manage Outgoing Access Orders
106. led response Once the TP Cancelled is sitting in queue waiting response has been to be transmitted to the transmitted the status is Changed to TP Wisor Proprietary and Confidential 2008 53 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE STATUS DESCRIPTION NEXT STEP he TP Cancelled response Once the errors Cancelled System Errored could not be transmitted have been resolved the to the ASR originator TP Cancelled response can be submitted again TP Cancelled Sent he TP Cancelled response The user can create and has been transmitted to Submit any of the the ASR originator Subsequent statuses TP Errored Saved he ASR has validation The TP Errored errors and a response has response is submitted been created and saved by by the user the user in VFO TP Errored Submitted he TP Errored response Once the TP Errored is sitting in queue waiting response has been to be transmitted to the transmitted the status ASR originator is changed to TP Errored Sent TP Errored System Errored he TP Errored response Once the system errors could not be transmitted have been resolved the to the ASR originator TP Errored response can be submitted again TP Errored Sent he TP Errored response The user can create and has been transmitted to submit any of the the ASR originator Subsequent statuses Using the Access Order List The Order List pages display all of the orders received by the system
107. m you can access files in a number of different databases Oracle Vendor software package used to provide database format Wisor Proprietary and Confidential 2008 135 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE P PC Protocol Converter PIC Primary Interexchange Carrier A long distance company assigned code for routing long distance calls over the correct network Point of Presence POP Denotes the customer terminal location at which the provider s responsibility for access service ends PON Purchase Order Number Port Out Port In Port Out is defined for Number Portability as a ten digit number leaving the control of an old Network Service Provider NSP switch Port In is defined for Number Portability as a ten digit number being added to a new Network Service Provider NSP switch Port Service Used to request an Unbundled Network Element UNE which represents the capability derived from the central office switch required to permit end users to transmit and receive information over the Network Service Provider s NSP public switched network The port provides service enabling network features and functionality such as translations telephone number switching announcements supervision and touch tone capability In addition a port with outgoing network access also provides access to other services such as operator services long distance services etc It also includes connectivity from the switch to the Main Distrib
108. m is used to request services purchased from a Network Service Provider NSP and provided to the end user customer by a Local Service Provider LSP Response Type The type of response XML Alternatives Exist Found Not Found Restricted Retail Those services that access customers can order from the service providers Ring Form All information required for ordering the first segment of ring services is provided in the various fields contained within the Ring and SALI Forms The Ring Form provides entries for the specification of ordering options and describing the termination of the ring services Additional segments of the ring service are ordered using the Additional Ring Information ARI and SALI Forms Ring Service A dedicated high capacity network This network consists of fiber routed through internodal and or interoffice facilities Route Index RI Identifies the routing index to be used by the provider s switching equipment to forward port the provider s telephone number to the customer s non RCF trunk group RS Resale RSM Retail Service Manager S SALI Service Address Location Information is a form designed to consolidate the service address fields in the following forms Transport EUSA MSL RING and or ARI SECLOC Secondary Location Service Configuration Contains what the components of the existing service are e g Resale versus Facility Based Service Manager SM A software system that provides a secure
109. m the TX Type dropdown menu 7 Click Initiate This opens the PQ PortQual window PQ PortQual INQUIRY RESULTS TXNUM TN Figure 38 Wisor Proprietary and Confidential 2008 69 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE 8 Populate the fields with their respective values The required fields are highlighted yellow but are only required when its section is populated 9 For business customers enter the name of the company in the FIRSTNAME field and leave blank the LASTNAME field 10 For residential customers enter their first name into the FIRSTNAME field and enter their last name into the LASTNAME field 11 Enter only numeric characters into the TN field 12 Click Submit If there are any issues preventing the porting you will receive an Error Code and Description similar to the screen shot below PQ PortQual INQUIRY RESULTS Port Qualification Response Port Status Il pQ_SYSTEM_ERROR Error Code Description PQ0004 Cannot generate CSR Request Not able to find CC or Sender Id or Receiverld Line Ownership Response TN 2069323069 TN Owner US West 3 1 Portable Exchange Yes SPID 9638 SPID Name US West 3 1 OCN 9638 OCN Name QWEST CORPORATION bel Save Printable Version Close Change Figure 39 70 Wisor Proprietary and Confidential 2008 8 Create and Manage Outgoing Local Orders If the porting can occur you will see a screen shot with a similar mess
110. mediated access gateway to enable interactions between retail network providers and multiple retailers SM uses the support of existing Operations Support Systems to enable flow through processing of retail local service requests Service Order A record that describes a customer request to establish change or terminate a service It contains all information required to meet a customer s needs Service Request Confirmation SRC Identifies or provides a series of responses to the customer s request such as provisioning interval estimated charges or BHMCs converted to a quantity of circuits SM Service Manager SMDB Service Manager Database SOAP Simple Object Access Protocol SOAP is a lightweight protocol for exchange of information in a decentralized distributed environment SUP A change supplement that has been made to an existing service order Wisor Proprietary and Confidential 2008 137 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE T TAG Telecommunications Access Gateway TCP IP Transmission Control Protocol piped over Internet Protocol tML Telecommunications Markup Language TP Trading Partner The telecommunications network owner you are negotiating with via VFO for services and or network access Also called an Access Provider AP TR Trouble Report Traffic Originating traffic OT is one way trunking from an ILEC to a CLEC Terminating traffic TT is one way trunking from a CLEC to an ILEC OT TT 1s
111. n also use the following transmission protocols e Wisor Interactive Agent e Connect Direct e FTP active and passive e SMTP email e Fax e PGP Encryption Decryption e CORBA e CMIP e HTTP e JMS e SOAP 4 Wisor Proprietary and Confidential 2008 Introduction to Virtual Front Office VFO e SOAPRPC The process begins with the end user populating the VFO GUI followed by the below list of activities 1 VFO creates an XML based on the values entered in the VFO GUI 2 The XML is sent to Exchange Path where the XML is compared against the Trading Partner s Business Rules 3 If no rules are violated the XML is translated into the Trading Partner s preferred format 4 Exchange Path transfers the message to the Trading Partner 5 The Trading Partner checks the message against their system 6 The Trading Partner transfers the response message to Exchange Path 7 Exchange Path translates the message back into XML and then sends that XML back to VFO and updates the order s status What are the Benefits of VFO High quality cost effective interactions between telecommunications providers can be attained through a high degree of mechanization However direct interfaces between the OSSs of various providers are costly and create opportunities for insecure handling of critical business information Wisor s VFO provides a secure gateway for handling these interactions and helps to realize the following
112. nd the database e Go Click this button to submit the search criteria entered on the page to the Template database e Clear Click this button to remove the search criteria from the fields on the Template List page NOTE Executing the Clear command does not clear radio button selections Wisor Proprietary and Confidential 2008 91 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Create and Manage Incoming Local Orders Overview As a Local Receive application VFO will accept Local Orders made by customers As a Local Send Receive function VFO will allow users to place their own Local Orders while managing their customers Local Orders all from within the same system Using the Local Order List The Order List pages display all of the orders received by the system Fach line represents a particular order and shows the Receiver Code Purchase Order Number Version of the Order Supplement Type if any Current Status Transaction Type Service Type Request Type Action Desired Due Date Initiator and Date Sent Search Local Requests VFO s Search functionality allows you to search all Orders for the occurrence of specific values You can extend your search by using the wildcard character Use the following procedure to find a specific Order s 1 On the Order List page execute the Order gt Search menu command This opens the Search dialog Order Search Page Microsoft Internet E Sele
113. nding process 1 Hover over the Ticket tab and execute the Ticket gt Create Trouble Ticket menu command This opens the Create Trouble Ticket initial entry page 2 Follow the steps under the Create Trouble Ticket section to enter a ticket for the Telephone Number or Circuit that had a Trouble Report called into the Trading Partner Repair Center 3 When the Create Request is received by the Trading Partner and it is found that there is already a ticket in an open status the Trading Partner returns a Ticket Already Exists reject response 4 When the Trading Partner received the request and already has the ticket a Response will be returned containing all of the information on the Trading Partner Trouble Ticket The ticket will be updated with all of the information in the Trading Partner s response the State and Status will be updated to reflect what was returned on the Retrieve Trouble Info response The Ticket is now electronically bonded will receive status updates and notification from the Trading Partner and can be modified by the User Escalation Request Use the following procedure to escalate a Trouble Report Request NOTE Escalations cannot be sent electronically to any Trading Partners In some cases an escalation will need to be requested by a phone call NOTE The Report Request must be in Open status in order to be escalated 1 From the Work List click the radio button that corresponds to the Trouble Re
114. neral Information When a Trading Partner sends a Completion Notification the CLEC or customer often has work to do before the service can be turned up VFO allows users to add or update the customer Completion Date field as well as other data on the General Information form Use the following procedure to update the General Info tab 1 Open the Access Order Execute the Order gt Edit gt Update Custom Form command In the Completion Date box click the Calendar icon Click the new Completion Date Click Change Ae oh View Last Notification You can link to the order in its most recent status by clicking the link in Wisor Proprietary and Confidential 2008 41 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE the Status column that corresponds to the order you want to view NOTE You can open view and modify multiple Access Orders simultaneously Using the History Function View the History Use the following procedure to view the history of an Access Order 1 Loginto the Access module VFO opens on the Order List page 2 Click the History icon the icon that looks like an open book This opens the Order History page where you can view and print the history of the selected Access Order Alternately users can use the Order gt View History menu functionality after selecting the order with the radio button to open the Order History page VFO ASR Order History List Microsoft Internet Explorer Order H
115. ntathoceudusenteuiasseccuee asec enaothaceuessenassiess 60 PO sec sa teen sate E E E 61 FE UIC FOr ectisenatascasacsesanceeacemencoesecsenooastaeneteuesnceessinebenoetes E R r 64 PPS Fela et es eee A eg E E denne es werent mpoeiee oes E A eee eee 65 FNS o cies sat E EEE A A E E A EEE E sete aud des 69 MUU ye E E E E E EE E E E E E 70 Pe A e E E E E E Graces 71 Poa E A E E E E T E E 73 PO op cere cere tee E E E E E serena 74 POU e E ee ee ee 75 AeA Ay PEE AEE E T E E E E T 76 POU E ea E E E E E O 77 vi Wisor Proprietary and Confidential 2008 Table of Contents Ft US A e r emecesencodsaa seaaacscaneskicpeneedes tvaaserensansaceaqoestecemeeedes eae A E 78 FS eer see see oetee et E E E E sath see ace as aeqtaeescucesostpse E I seh sdegaee es 81 g co ee ee ee een ee eee ee er ee ee E ee ee ee 82 PS A EEE E E E E E E mopecceacwaseeso 82 PP O NE A E P E E E TIE aces E E EN AE O E E E E E T 83 Poar ae a E aes ahaenendeeta cence seq svaldon doses shananncdeetacene Se sensenoeed 84 UC reece E EN E TEE tes sareoueeeea E AAE E A AE E TE E TE 88 PS 2 e PE E A eeu E E A A E E T 90 PU a A A E E E E E EE E E E EE A N 92 US S e E ot ect asnvequaassaresanacscextueh te ectasareasaashoraaancsccenaatt er etassnewsaess 93 BS O ase es oes seco sces ceciee ese ence ae ncssaseee 8s ececns one lt lt eesti asacesgessaaeed seccas cue cue E 94 EUS DF e E E E E E E E E E sade 95 PS O o E E A A E E 98 PoU e E E 99 FO e A E E E E E E E E E E E 100 arei EE E
116. ntered by Wisor BPO Supplement vs Resubmit Original Order Depending on the response from the Trading Partner you will need to either supplement or resubmit the original version of the order The table below describes when some of the trading partners support supplements and when the original version is required based on the Trading Partner s response as indicated by the VFO Status VFO Status SUP Original PON Resend Original PON BS SBC QST VZE VZW BS SBC QST VZE VZW Directory Only ewon we lw o DSRED Error Ys 84 Wisor Proprietary and Confidential 2008 8 Create and Manage Outgoing Local Orders VFO Status SUP Original PON Resend Original PON BS SBC QST VZE VZW DsRCano T T Sti TC Rejected Non Fatal No No No No Rejected Fatal No No No No MMM Yes Yes Yes Yes Provisioning Completed Billing Completed Provider Notification comperon M Completion Provider Initiated Action Mm Clarification Yes No 7 Acknowledged Accept Yes Yes Yes Yes Yes No No No No No See instructions below for supplementing and resubmitting the original order Supplement If you need to send another version of the order to indicate a change execute the Order gt Supplement menu command You will then indicate a supplement type and make the changes To submit the supplement execute t
117. nto the E911 module on the E911 Login page This opens the E911 List page 2 Execute the Inquiry gt New menu command This opens the Inquiry Initiation window Inquiry Initiation Order Number 103 Transaction Type Select Telephone Number 2 _ Initiate Figure 64 Optionally change the automatically populated Order Number Select a Transaction Type Enter a Telephone Number Av e w Click Initiate The Transaction Type you select in step 4 determines what fields are presented to be populated on the Inquiry tab The following images are from an ALI Query Request Wisor Proprietary and Confidential 2008 103 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE 104 INQUIRY Calling Party Number Figure 65 7 Populate the applicable fields Fields highlighted yellow are required when its section is populated Search for an E911 Inquiry The E911 Inquiry Search allows you to separate or limit the selection of F911 Orders displayed in the E911 List You can filter by several criteria Use the following procedure to search for a specific E911 inquiry The search results will be displayed in the E911 List 1 From the E911 Home page execute the Inquiry gt Search menu command The page that opens displays the E911 Search controls in the upper portion and the list of E911 inquiries in the lower portion Wisor Proprietary and Confidential 2008 11 Enhanced 911 HOME ABOUT HELP LO
118. o Business Rule violations as those would result in a different icon Green Check Mark Order has been completed by the Trading Partner Validation Check Mark with Slash Order has Business Rules Violations The violation s was detected in Exchange Path and stopped before it reached the Trading Partner White Check on Green Folder Order has been confirmed This means that the Trading Partner has accepted the order and is in the process of fulfilling it 72 Wisor Proprietary and Confidential 2008 8 Create and Manage Outgoing Local Orders Red Exclamation Mark Order is in J eopardy This could be due to any number of reasons from a delay in a process required to a lack of resources Train Tracks Order is Tracking Only This means that the order was placed outside the VFO system and the information within VFO is simply used for tracking purposed Please note that this status is not related to status changes Create a Local Service Order Use the following procedure to create a Local Service Request order 1 Login to VFO and select the Local module This opens the Local Order List page 2 Hover your cursor over the Order tab This reveals the Order menu 3 Execute the Order gt New menu command This opens the Order Initiation page Order Initiation Order Number 1042 C Tracking Trading Partner Select One Receiver Code Guideline Version None Available Service None Avail
119. o be navigated to manually This behavior is dependent on how the field is returned by the Trading Partner You must Supplement the order before you can correct the errors Resend Access VFO allows you to re transmit an Access Order in the event that the transmission of the Access Order is not received by the Trading Partner This version of the Access Order will correspond to the latest version containing a Sent status in the History Log At the Access Order List page select the Access Order you want to resend and then execute the Order gt Resend menu command The last saved version of the Access Order will be re transmitted from Exchange Path External Applications Your System Administrator can configure VFO to support External Wisor Proprietary and Confidential 2008 43 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Application functionality Use the following procedure to access the external applications configured for your system 1 Initiate an Access Order 2 Execute the Order gt External App Data gt menu command This opens a menu of the external applications configured for your system 3 Select the desired external application 44 Wisor Proprietary and Confidential 2008 7 Create and Manage Incoming Access Orders Working with Templates Create a Template Templates use common data values to pre populate orders thereby reducing or eliminating altogether redundant data entry and
120. o update the status DLR Design The Trading Partner has returned a Design Review Response Layout Request DLR for the ASR Exchange Path has updated the status stored the message in the Exchange Path Database and sent a notification message to VFO Errored he ASR Order has failed the Exchange Correct the Rule Path Validation process Exchange Path Error and Validate has updated the Request Status stored the the Order again ASR and sent an Error Notification to FO J eopardy Indicates there is a situation s that may Review the jeopardize critical dates of the ASR Order Response and take the recommended action J eopardy Indicates there is a situation s that may Review the with Errors jeopardize critical dates of the ASR Order Response and take and there is an error s with the request the recommended action Pending he Exchange Path Monitor Process Contact the Completion determines that a Completion Notice has Trading Partner to not been received in the time allotted and find out the cause issues a notification message to VFO of the delay in response Pending he Exchange Path Monitor Process Contact the Design determines that a DLR or Design Trading Partner to information has not been received in the find out the cause Wisor Proprietary and Confidential 2008 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Status Description User Action time allotted and issues a noti
121. on tab The Flame icon will appear next to the ticket in the Work List when an AVC for authorization is received If an Authorization Request is received the User will send a Modify Request and populate the relevant fields under the Authorization tab to either approve Provide the Authorization or Deny it Request to Close Notifications If the Trading Partner sends an AVC request to close the Trouble Ticket the status will be changed Cleared waiting Customer Verification is a status that might be received on the AVC and updated in the Status field on the ticket In the Work List that ticket will also have a Flame icon to alert the User that an action is required After checking to be sure that the repair issue has been fixed the User will submit a Verify Repair Completion Request Mechanized Loop Test MLT Before entering a Ticket for a POTS service you may wish to request that a Mechanized Loop Test be done to ensure that the trouble resides at the Wisor Proprietary and Confidential 2008 123 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Trading Partner Use the following procedure to enter the MLT Request 1 Hover your cursor over the MLT Tab and choose Create MLT Request from the drop down list This will open the MLT Request page TA W LAUNCH HOME ABOUT HELP LoGouT SEARCH TEMPLATE ADMINISTRATION Network ID v _ Test Request Type v Figure 78 2 Populate the MLT fields with t
122. on the radio button next to that ticket and choosing the Create As option from the Ticket drop down list Reject Errors Below are some examples of Reject Responses that might cause the ticket to remain in New status These errors are displayed in the Error Column in the Ticket History Resource Limitation Trading Partner OSS back end system is down and information cannot be sent received Access Denied The Network ID and Account Name combination are incorrect No such Object Instance If a transaction is sent to the Trading Partner on a ticket that is closed in their back end system this error may be returned Must be Present Attribute Missing A required field is not populated on the Create Request Invalid Attribute Value A field is populated with incorrect data i e hyphens in a telephone number field Missing Attribute Value A required field is not populated on a transaction sent after the ticket has been opened after Create is sent and a good response received Cannot Verify or Deny at this time If a transaction is sent on a ticket in a State status of Cleared Waiting customer verification or a Verify Completion transaction is sent to the Trading Partner but no AVC request to close was previously received from the Trading Partner for that ticket this error message may be returned Wisor Proprietary and Confidential 2008 111 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE
123. ools commands and features Audience The primary users of this guide will be the provisioning specialists or users whose responsibilities include provisioning resources from outside sources It is assumed that the users of this manual are knowledgeable about the telecommunications industry as well as efficient provisioning practices Conventions This manual is organized as follows e Buttons and links that you click will be bold e Windows will be displayed as screen shots e Paths are represented by the gt key For example Start gt Programs gt Microsoft Word This path represents the steps followed to use certain functions within the application The examples used in this guide are fictitious Any similarity to actual data is merely coincidental The sample data does not represent proprietary data from any other company Furthermore the screen shots used in this document are not specific to any industry version Purpose This manual is intended to provide methods of processing and maintaining orders Specifically this manual explains how to e Create and manage Service Requests e Create and manage Service Order templates e Perform tasks in the Service Ordering process e The VFO User Guide is designed to act as a tool to provide a systematic process for conducting daily tasks Wisor Contact Information Should you need further assistance contact Wisor s Technical Support Team by 2 Wiso
124. page and add the new template to the list of available templates e Cancel Click this button to ignore the values entered on this page and return to the Order List page 4 Populate the Template Initiation page 5 Click Initiate This opens a shell of an order update or trouble ticket depending on the module you are logged into 6 Populate the fields with common data values that when selected will pre populate a new form 7 Browse through each of the remaining forms and repeat step 6 8 Click the Save icon in the upper right corner of the page This saves the values to the database Save As Template Another way to create a template is to execute the Save As Template menu command This command is available in the Order menu on the Order List page and in the Order menu on the Service Request Use the following procedure to save a Service Request as a template 1 If you are on the Order List page click the radio button of the Service Request you want to use as a template and execute the Order gt Action gt Save As Template menu command 2 If you are in the Service Request execute the Order gt Action gt Save As Template menu command Fither of these commands opens the Saved Order as New Template window 3 Enter a unique value in the Template Name field 4 Click Save Apply Template After Order Initiation The Apply Template command populates blank fields of a Service Request with the respective
125. pe SUP eee Status Trantyp Date Time Updated By ASR EP53014 02 01 MD LM10 Confirmed Submitted oo Ime View XML 05 15 2008 16 22 ASR EP53014 02 01 0 Accepted Submitted ea ime View XML ASR EP53014 02 01 MD Confirmed_Saved Ime View XML ASR EP53014 02 01 0 Accepted Submitted ecg uto View XML ASR EP53014 02 01 1 Received 45 69 auto View XML Figure 33 4 Click the View XML link to show the XML which was sent to Exchange Path when the user clicked Validate and or Submit 5 Click the Download XML icon to download the Request XML and all the associated response XMLs in a single zip file The zip file name will be PON _Version zip where PON is purchase order number from the Order being downloaded Reverting to a Previously Saved Response Users have the ability to revert a response to a previous instance This is to allow users to undo changes that may have been performed and saved For example a user begins creating a response saves it and later finds that the data used was incorrect Rather than recreating a new response users can use the History window to locate the previous response and save it as the current response By Submitting this new response the previous instance of the response will be validated and sent Use the following procedure to revert to a previously saved response 1 Click the checkbox that corresponds to the desired Order 2 Click the History icon the icon that looks like an open book Thi
126. pens 2 Hover your cursor over the PreOrder tab A dropdown menu opens 3 Execute the PreOrder gt Search menu command The PreOrder Search page opens 4 Users can perform the search using the following criteria e TXNUM This number was either generated by the system or by the user Using this field is the most direct way of locating a PreOrder e Trading Partner This dropdown will contain all the Trading Partners that have been configured for use in this module e TX Type The Transaction Type will be determined by the selected Service Center e TX From Date and TX To Date These fields define the beginning and the end dates for the search e Go Click this button to submit the search criteria and view the returns e Clear Click this button to refresh the screen and empty all the populated fields 5 Enter the appropriate search criteria 6 Click Go The results will display in the bottom half of the window 66 Wisor Proprietary and Confidential 2008 4 Local PreOrder Search and Response Print Local PreOrder Search Results Use the following procedure to print the PreOrder Search Results 1 Execute a PreOrder Search 2 Click the result you wish to print 3 Click Print The Print dialog box opens allowing you to print based on your print configuration Wisor Proprietary and Confidential 2008 67 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE PortQual Introduction Wisor s PortQu
127. port Request you wish to escalate 2 Execute the Ticket gt Escalate menu command This opens the Fscalation Request 120 Wisor Proprietary and Confidential 2008 12 Trouble Administration ancel Trouble Report Request Use template Trouble Report ID Additional Trouble Info Trouble Clearance Person Number Respon Civic Address City Figure 75 3 Populate the relevant fields Yellow fields are required when its section is populated 4 Click Submit When the Escalation Request has been received by the Trading Partner a Modify response will be returned Both the request and response will be retained under the History tab and the Escalation information will be updated under the Escalation tab Retrieve Trouble Info Request Use the following procedure to get information on a Trouble Report Request NOTE The Report Request must be in Open status in order to get information 1 From the Work List click the radio button that corresponds to the Trouble Report Request on which you want information 2 Execute the Ticket gt Retrieve Trouble Info menu command This opens the Retrieve Trouble Info Request page Retrieve Trouble Info Request Click on the Submit button to send Retrieve Trouble Info Request for the following Trouble Report All attributes will be retrieved Trouble Report ID Figure 76 3 Click Submit Wisor Proprietary and Confidential 2008 121 Wisor VIRTUAL FRONT OF
128. prietary and Confidential 2008 9 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Order Hover over this tab to access functionality to create or search for an order PreOrder This tab allows you to initiate search and or submit pre order transactions Template Hover over this tab to access functionality to create or search for a template Administration Hover over this tab to access User Profiles and other security related information This tab will only be visible if you have sufficient permissions Another feature of the List is the shading of certain orders e When an order has been reassigned it will be appear in gray e If the order is considered a Protected Circuit its PON will appear Shaded yellow e If an order was initiated by a user that is no longer active it will appear in pink NOTE The default colors can be changed to suit the needs of the user Check with the System Administrator if different colors are observed Sorting the List A module list can be sorted in ascending or descending alpha or numeric order based on the specific column header selected In the E911 and TA modules there is a downward facing arrow in one of the column headers when the module is opened to the home page Clicking the column name of any other column will move the arrow and re sort the list according to the selected header For example if you wish to sort the entries by State you would click the State column The
129. quest for any reason as long as the Service Request has not been sent to the Trading Partner To void a Service Request that has not been sent open the Service Request and then execute the Order gt Void menu command Printable Version The Printable Version command in VFO displays the current Service Request in a format that is friendlier to your printer From the Service Request page execute the Order gt Printable Version menu command A new window opens that displays the fields of the Service Request without the application controls Use the browser s print tool to print the window Wisor Proprietary and Confidential 2008 87 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Working with Templates Create a Template Templates use common data values to pre populate orders thereby reducing or eliminating redundant data entry and the attendant errors VFO lets you tailor your own templates for every type of Service Request as well as give you the ability to modify update or delete an existing template from VFO Use the following procedure to create a template 1 Login to VFO and select a module This opens the Order List page 2 Hover your cursor over the Template tab This reveals the Template menu 3 Execute the Template gt New menu command This opens the Template Initiation page Template Initiation Template Name Template Description Trading Partner Select One a Guideline Version
130. r Code LSR Desired Due Date 01 29 2008 PON Status Owner Date Time Updated By TEST JOHN 0129 6 Billing Completed_Submitted 01 29 2008 14 23 auto View XML Provisioning TEST JOHN 0129 6 Completed Submitted 01 29 2008 14 22 auto View XML TEST JOHN 0129 6 Confirmed_Submitted 01 29 2008 14 21 auto View XML Acknowledged TEST JOHN 0129 6 Accept Submitted 01 29 2008 14 20 auto View XML TEST JOHN 0129 6 Supplement Received 01 29 2008 14 20 auto View XML TEST JOHN 0129 6 Jeopardy_Submitted 01 29 2008 14 19 auto View XML TEST JOHN 0129 6 Confirmed Submitted 01 29 2008 14 18 auio View XML Acknowledged TEST JOHN 0129 6 Paama 01 29 2008 14 17 auto View XML TEST JOHN 0129 6 Supplement Received 01 29 2008 14 17 auto View XML TEST JOHN 0129 6 Rejected Non Fatal 01 29 2008 14 16 auto View XML E a _Submitted Acknowledged i TEST JOHN 0129 6 Pasgen 01 29 2008 14 16 auto View XML TEST JOHN 0129 6 Received 01 29 2008 14 16 auto View XML Displaying results 1 12 of 12 results Result Pages 1 Figure 57 Revert to Last Saved You can create responses and choose to Save them Then you can use the History screen to open the last saved version of the response or revert to an earlier saved version Click the PON next to the response you want to view modify transmit etc Once you click Save Validate or Submit this response becomes the current response Wisor Proprietary and Confidential 2008 95 E911 Module Wisor Prop
131. r Proprietary and Confidential 2008 About This Manual e E mail support wisor com e Phone 301 417 9401 e Fax 301 417 9423 Hours of operations are Monday through Friday 9 a m to 5 p m Eastern Standard Time GMT 5 00 Wisor Proprietary and Confidential 2008 3 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Introduction to Virtual Front Office VFO VFO is a gateway between service network providers The application is accessible via a web based Graphic User Interface GUI in addition to the following features functionality e Flexible and automatic validation of Access Service Requests Local Service Requests Trouble Reports and or E911 e Storage and management of all service requests submitted and the Subsequent notifications received e Ordering of local and access services with Local Exchange Carriers LECs by the forward and reverse transmission of Access information e Secure and efficient business interactions between the companies VFO Exchange Path Connection To understand VFO it is helpful to understand how it works with Wisor s Exchange Path application Exchange Path enables real time data transfer with other Trading Partners Exchange Path uses the following transaction and message formats e Local EDI XML PDF order form e Access MechSpec UOM XML PDF order form e NENA Platfile XML e Trouble Administration XML CMIP e B2B Trading MechSpec Exchange Path ca
132. rading Partner receives the Add Info Request a Modify Response will be returned Both the Request and Response will be retained under the History tab and the information will be updated on the appropriate section of the ticket Cancel Trouble Report Use the following procedure to Cancel a Trouble Report if the ticket was created by mistake 1 The Report Request must be in Open status in order to be cancelled 2 From the Work List click the radio button corresponding to the Report Request you want to cancel 3 Execute the Ticket gt Cancel menu command This opens the Cancel Trouble Report Request window Cancel Trouble Report Request Use template Trouble Report ID Additional Trouble Info Trouble Clearance Person Number Respon Civic Address City Figure 74 4 Populate the relevant fields 5 Click Submit Wisor Proprietary and Confidential 2008 119 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE When the Trading Partner receives the Cancel Request a Cancel Response will be returned and the status of the Ticket will be changed to show that it has been canceled The Cancel Request and the Response will be retained under the History tab Late Bonding If a ticket was called into the Trading Partner and you wish to create a ticket so that you can receive updates and send modifications electronically you can execute the Late Bonding process Use the following procedure to execute the Late Bo
133. rch functionality allows you to search all Access Orders for the occurrence of specific values You can extend your search by using the wildcard character Use the following procedure to find a specific Access Order s 1 On the Order List page execute the Order gt Search menu command This opens the Search dialog as shown below Wisor Proprietary and Confidential 2008 33 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Search On Purchase Order Number PON Region Ring Secondary Location served By Fiber Transport Connecting Facility Assignment Transport Secondary Location Trunking Connecting Facility Assignment Search For Figure 19 2 Select the criterion from the Search On list 3 Enter the value you wish to search for in the Search For field This field is not case sensitive 4 Click Search Many of the fields in the search criteria list start with the ASR form where the field resides For example Transport Connecting Facility Assignment is the CFA field on the Transport form Below are the values that appear without the form noted Search On Value Location on Access Order ASR Number Appears on responses from receiver Gen Info form Gen Info form Multi EC form Other Exchange Multi EC form gt Other Exchange Company Company section gt ICSC field Project Code 2 Gen Info form Provider Name Gen Info form Region Gen Info form 34 Wisor Proprietary and Confidential 20
134. rder Follow Up to Verbal o Firm Order Manual Mechanized o Service Request Follow Up to Verbal o Service Request Manual Mechanized e Activity Filters by the kind of order that has been placed e Guideline Version Filters by the Guideline Version that the order has followed e Direction Filters the Order List based on whether the orders were Sent or Received e Status Fields Lists all the possible statuses 3 Select the items you want displayed on your Order List or check the Exclude box which allows you to display all items except the items you have checked 4 By clicking the checkbox next to the header of a subsection you select all the statuses within it 5 Some of the available filter options may be minimized into their headers By clicking the blue downward arrow E you can open these sections up Minimizing them is accomplished by clicking the upward facing arrow 6 Click OK The Order List results will only contain the items matching your selections NOTE Click Clear on the Order List Filter window to erase all previous selections 36 Wisor Proprietary and Confidential 2008 6 Create and Manage Outgoing Access Orders Create Access Response VFO allows you to manually create a response for Access orders Use the following procedure to manually create a response 1 From the Order List page browse to the Access order 2 Click the radio button that corresponds to the Access order
135. rects errors and executes Submit gt Validate with Submit menu function 4 Errors are returned until no more errors are detected 5 When no errors are detected VFO posts the response and updates the status of the ALI Update transaction If you select Submit Without Validate 1 The ALI Update transaction is not validated against any business rules so no errors are returned to the User 2 VFO posts the response and updates the status of the ALI Update transaction View E911 History The VFO E911 History page displays processing events for the selected F911 Order and can be used to access the related request or response window Use the following procedure to view the history of an E911 Update Request 1 Browse to the E911 Home page By default the ALI Updates are listed 2 Click the radio button of the request you want to view 3 Click the History icon in the upper right corner of the page or execute the Update gt View History menu command Save As an Update Request VFO allows you to save a copy of the selected or current E911 Update Order under a different order number You can execute the Save As command from the E911 List page or from within an existing Service Request Use the following procedure to save an E911 Update under a different order number 1 If you are saving as from the E911 List page you must first click the radio button of the order you want to copy Wisor Proprietary and Confiden
136. rietary and Confidential 2008 97 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Enhanced 911 E911 List GUI The E911 List has two major differences from the Access and Local Order Lists Instead of Order and PreOrder tabs the E911 Module has Update and Inquiry tabs INQUIRY E911 List Cc C vFo11103 E911 c E OI O ORF O O ORE ORE ORE OB 98 ALIUPDATE B2 2 50 Order Number VFO11103 MSAG ALI Update ALI Update TEST1996 1 ALI Update 73 ALI Update ALI Update ALIUPDATE B2 1 ALI Update ALIUPDATE 2036 ALI Update ALIUPDATE 1989 ALI Update ALIUPDATE 111111 ALI Update 1111111111111111 ALI Update ALIUPDATE SAVEAS ALI Update ALIUPDATE 1998 ALI Update 56 ALI Update ALIUPDATE SAVEA ALI Update ALI Update ALIUPDATE CLEAN ALI Update ALIUPDATE W92 D1 ALI Update ALIUPDATE W92 17 ALI Update ALIUPDATE W92 16 ALI Update ALIUPDATE W92 15 ALI Update ALIUPDATE W92 14 ALI Update ALIUPDATE W92 13 ALI Update Lu AT EO IANN an ate om d whe Transaction Type Initiator e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 e911 NAA Filter E911 List TEMPLATE Creation Date Time 2007 07 30 13 08 57 2007 07 30 13 02 15 2007 07 18 13 31 05 2007 07 17 10 53 50 2007 07 16 18 27 22 2007 07 16 18 25 13 2007 07 16 15 22 32 2007 07 13 15 38 06 2007 07 13 15 31 03 2007 07 13 15 29 21 2007 07 13 15 25 42 2007 07 13 15
137. riginator he Confirmation transmitted the status is changed to Completed _ Sent Once the system errors have been resolved the Completed response can be submitted again No further updates are allowed once the order is in a Completed Sent Status The Confirmed response response has been created is submitted by the user to the ASR originator Indicates that the Confirmed response has been transmitted to the ASR originator he DLR response has is changed to Confirmed _ Sent Once the system errors have been resolved the Confirmed response can be submitted again User can create and submit any of the Subsequent statuses The DLR response is been created and saved by submitted by the user the user in VFO DLR_ Submitted he DLR response is Once the DLR response Wisor Proprietary and Confidential 2008 51 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE STATUS DESCRIPTION NEXT STEP sitting in queue waiting to has been transmitted DLR System Errored DLR Sent Design Order Confirmed Saved Design Order Confirmed Submitted Design Order Confirmed System Errored Design Order Confirmed Sent Jeopardy with Errors Saved Jeopardy with Errors Submitted Jeopardy with Errors System Errored 52 be transmitted to the ASR originator he DLR response could not be transmitted to the ASR originator he DLR response has been transmitted to the ASR originator he DO
138. rom the Order List page browse to the Local Order 2 Click the radio button that corresponds to the Local Order 3 Click the Create Response icon in the upper right corner of the Order List page or execute the Order gt Create Response menu command NOTE You can create a response from within an Order by executing the Order gt Edit gt Create Response menu command 4 This opens the Order Response Creation window Select a Response Type from the dropdown menu Click OK This opens the Service Request lt Response gt Creation page ON Q Populate the fields Yellow fields are required when its section is 94 Wisor Proprietary and Confidential 2008 5 PortQual populated Remember to scroll through the remainder of the form to find and complete all of the fields you want to populate 9 After you are finished you can click the Save icon and or the Submit icon or use the menu options in the Order tab View the History Use the following procedure to view the history of a Local Order 1 Loginto Local module VFO opens on the Order List page 2 Click the radio button that corresponds to the desired Order 3 Click the History icon This opens the Order History page where you can view and print the history of the selected Local Order VFO LSR Order History List Microsoft Internet Explorer Order History Service Type AB Loop Activity N New installation Trading Partner VZE Verizon East Custome
139. rs 4 Click Save Create Access Response Once a user has been assigned you may create a Response to an Access Receive Order Use the following procedure to manually create a response 1 From the Order List page browse to the Access Order 2 Click the checkbox that corresponds to the Access Order 3 Click the Create Response icon in the upper right corner of the Order List page or execute the Order gt Create Response menu command This opens the Order Response Creation window NOTE You can create a response from within an Order by executing the Order gt Edit gt Create Response menu command Order Response Creation Response Type All Figure 31 4 Select a Response Type from the dropdown menu 5 Click OK This opens the Service Request lt Response gt Creation page For example if you selected Clarification the CNR form would appear Wisor Proprietary and Confidential 2008 57 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE ASR Response TP Errored Error ASR HEADER Required Se ee CCNA MSG_TIMESTAMP ICSC ASOG_VER PASSWORD GBC LM10 5 ASR BYPASS Optional Conditional CONTROL ER SR_STATE A ASRNO REQTYP SD ect ASR FATAL AND NON FATAL ERROR OR CLARIFICATION NOTIFICATION REQUEST ERROR Optional Conditional FID MSG_CODE MESSAGE PRACTICE REFNUM VCNUM UREF SUPI LREF ASR FATAL AND NON FATAL ERROR OR CLARIFICATION NOTIFICATION REQUEST ERR
140. s a macaw 1 listinginstructionsection Inin 43_ CHARACTERS ACT SUP EXP APPTRESID E Select v Select v NNSP ONSP AENG SCA _ AGAUTH Select v Select v PORTTYP ACTL SACTL APOT Select v TOS AC SPEC NC NCI 2 Select v SECNCI RPON RPVER RORD Figure 43 3 Click the link in the Error Text column This links you to the violated field NOTE The errors in the figure above only refer to specific fields If entire forms or sections are in error users will need to manually navigate to the form or section to make corrections 4 Refer to the Form and Section Field columns to determine the location of the violating field Refer to the Occurs column to determine how many occurrences of the violation are in the Request 5 Make the required changes 6 Click Save Local Service Request Supplement VFO allows you to supplement Local Service Requests If you execute the Wisor Proprietary and Confidential 2008 75 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Order gt Supplement menu command from within a Service Request you must change the value in the SUP field Tracking Local Service Requests Tracking is used by customers that send orders to small Trading Partners that do not have connectivity with Wisor Exchange Link but want to keep track of the request in VFO To use this function on the Order Initiation window check the Tracking check box
141. s opens the Order History page where you can view and print the history of the selected Access Order 3 Click the PON link of the instance to which you wish to revert the response This will open that instance for you to review 4 If you cannot revert to this instance you will only see the Print Wisor Proprietary and Confidential 2008 59 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE ASR Response TP Cancelled_Sent ASR HEADER Required CCNA ICSC ASOG_VER ASRNO REQTYP ACT VER SR_STATE CD 09 20 2007 CLARIFICATION NOTIFICATION REQUEST Optional Conditional CNT CNR_VER D_SENT T_SENT SUPR a 01 09 19 2007 19 27 85 CRDD a tl ie tal ee tat ated 09 20 2007 INIT INIT_TEL SIK 3334445555 AP_REP AP_REP_TEL JACK 44455566660000 AP_REP_EMAIL SKERNG WISOR COM REMARKS TESTINGTEST INGIESTINGIEST INGTEST INGTESTINGTEST INGIESTINGIEST INGTEST INGTESTINGTEST INGTESTINGIESTINGTE 2 STINGTESTINGIEST INGIESTINGTESTINGIESTINGIEST INGIESTINGTESTINGIESTINGIEST INGIESTINGIESTINGIESTINGIEST INGTESTINGTESTINGTESTINGT Figure 34 5 If you can you will be given the option to Save Validate Submit Print or Close See below for an example 60 Wisor Proprietary and Confidential 2008 7 Create and Manage Incoming Access Orders ORDER HWE 4 2 ASR Response TP Cancelled_Saved ASR HEADER Required zl CCNA ICSC ASOG_VER ASRNO PON Gee mio s E 1234567220 AS0G35 SA ERR
142. s to the network These highly secure buildings contain computerized network switching equipment CFA A Channel Facility Assignment CFA is a provider carrier system and channel to be used from a wide ban analog high capacity or optical network facility when the customer has assignment control Channel Facility Assignment A Channel Facility Assignment CFA is a provider carrier system and channel to be used from a wide ban analog high capacity or optical network facility when the customer has assignment control CKR Circuit CLC Certified Local Carrier CLEC Competitive Local Exchange Carrier A telecommunications company certified by a state utilities commission which provides local exchange service within a local exchange and its associated local calling area Service may be provided through its own facilities by leasing part or all of an ILEC s network or by reselling an ILEC s finished services CLLI code Common Language Location Identifier An 11 digit code that an ILEC assigns to a carrier s location to designate the Central Office or area served by a Central Office Characters 5 and 6 are the state code 7 and 8 are the Central Office name and 9 through 11 specify equipment type CLLI is a trademark of Telcordia CMIP Common Management Information Protocol CMLG Commingling Completion Notification Completion Notification is issued by the Network Service Provider upon completion of a request from the Local Servic
143. sfully completed and the ticket has been closed by the Trading Partner Red Bell Ticket has errors The GUI Validation has found a violation in one or more fields and requires correction before the ticket can be successfully sent to the Trading Partner History To view additional information on the tickets listed in the Work List you can access the History section The History section can be accessed by clicking the icon that looks like an open book i LAUNCH HOME ABOUT HELP LOGO Virtual Front Office Powered by W O TICKET MLT SEARCH TEMPLATE ADMINISTRATION iz oh Trouble Report Message History ID 14431 Creation Time OFM 0 07 04 25 PM Created By ct_user20 Agent Trouble Report ID thejus Network ID ILEC 4 VI Account Name CLEC AYVI Message History Message ID Creation Time Message Type Error Type User 14439 OFM O07 04 25 PM Create Response Must Be Present Attributes Missing Error 14437 OFM O07 04 25 PM Create Request ct_user20 From the screen above you can click the ID number to access the Trouble Report Detail screen TA V LAUNCH HOME ABouT HELP LOGOUT wisor Oirua Oe Powered by wjsol TICKET MLT SEARCH TEMPLATE ADMINISTRATION a Ta S rouble Report Detail Trouble Information ID 14431 Creation Time 0740 07 04 25 PM Created By ct_user20 State New Status New Status Time Agent Trouble Report thejus Network ID ILEC A I Account Name CLEC A YI ID Service ID t
144. soon as communication is restored the request will be sent Pending An initial request or a change to a request has Complete the order Validation not been sent to Exchange Path for validation validate and submit or submission to the Trading Partner After request alidation the resulting response from Exchange Path will be Validated or Errored Provider Not currently supported Initiated Action Wisor Proprietary and Confidential 2008 79 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Status Description User Action Notification Provisioning IP has completed the provisioning of the No action required Completed Service Rejected TP has returned a negative rejection Review Response Non Fatal jacknowledgment This reject is not fatal to and take the request and in most cases you can recommended supplement the request to correct the error action Rejected TP has returned a negative rejection Review Response Fatal acknowledgment that is fatal to this request and take In most cases you cannot supplement the recommended request to correct the errors action Sent Exchange Path has sent the request to the TP No Action updated the status and sent a notification message to VFO Submitted This message indicates that an initial request No Action or a change to a request has been sent to Exchange Path for validation and subsequent processing As soon as the request is electronically processed the status will change to
145. t a time before needing to move to the next page Click the outside arrows to move to the first or last page Click the inside arrows to move page by page 7 If you want to modify the PreOrder Request click the Inquiry tab This reopens the PreOrder Request 8 Click the Change button to edit fields 9 Make the desired changes and click Submit to resubmit the PreOrder Inquiry Save Local PreOrder Response VFO allows you to store the PreOrder Inquiry and Response transactions Wisor Proprietary and Confidential 2008 65 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Use the following procedure to save Inquiry and Response transactions 1 Execute a PreOrder Inquiry Make sure you are in the PreOrder Response window 2 Scroll to the bottom of the window and click Save Print Local PreOrder Response Use the following procedure to print from the PreOrder List 1 Execute a PreOrder Inquiry Make sure you are in the PreOrder Response window 2 Click Printable Version to open a new window with a version of the Response that is better formatted for a printer 3 Click Print The Print dialog box opens allowing you to print based on your print configuration Search Local PreOrder Responses VFO allows you to view the details of a previously completed PreOrder Response Use the following procedure to view PreOrder Response details 1 Loginto VFO and select the Access module The Access Order List page o
146. t to Last Submitted If you modify a Service Request after you successfully submitted it i e started a supplement request you can return to the previously submitted version of the Service Request by executing the Order gt Revert gt Revert to Last Submitted command This command restores the previously submitted version of the Request even if you executed the Save command to save those changes View Error List VFO allows you to view the errors that were found in the Order Violated rules are displayed in the Error Code List in a pop up browser Open the Service Request and execute the Order gt View gt View Error List menu command to view the errors This same command can be used to view the errors from the Trading 86 Wisor Proprietary and Confidential 2008 8 Create and Manage Outgoing Local Orders Partner TP Errored and Rejected statuses will generate an Error List of fields the Trading Partner rejected or required Some of these errors will link to fields when clicked Others will need to be navigated to manually This is dependent on how the field is returned by the Trading Partner NOTE Before you can correct the errors returned by the Trading Partner you must first supplement the order View Last Notification You can link to the Order in its most recent status by clicking the link in the Status column that corresponds to the Order you want to view Void VFO allows you to void a Service Re
147. the attendant errors VFO lets you tailor your own templates for every type of Service Request as well as giving you the ability to modify update or delete an existing template from VFO Use the following procedure to create a template 1 Loginto VFO and select a module This opens the Order List page 2 Hover your cursor over the Template tab This reveals the Template menu 3 Execute the Template gt New menu command This opens the Template Initiation page Template Initiation Template Name Template Description Trading Partner Select One aj Guideline Version None Available Service None Avatlable 3 Activity None Available z ETT Figure 26 e Template Name Enter a user defined unique name for the template e Template Description Enter a user defined value that describes the template e Trading Partner Select a Service Provider to display their available Service Centers e Service Center Select a Service Center to generate a list of their available versions Wisor Proprietary and Confidential 2008 45 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE e Guideline Version Select a version e Service Click this dropdown menu to select the Service Type for the negotiation of Service Request e Activity Click this dropdown menu to identify the activity involved in this service request e Initiate Click this button to submit the values entered on this
148. the customer for ordering special access Premise to Premise Premise to Central Office Central Office to Central Office ESP Enhanced Service Provider Retail customer using the application F F C Final Closure FCIF Flexible Control Interface Format Flexible Computer Interface Form language A data interface language that is used to exchange data between systems or processes FDT Frame Due Time Feature Group A Form All information required for ordering a FGA Access Line is provided for in the various fields contained within the FGA Form The circuit detail section provides entries for the specification of ordering options transmission levels hunting requirements and General Exchange Tariff options The Location section provides entries for describing the termination of the FGA End user information entries are provided for end user billing of the FGA offering Firm Order Confirmation FOC A Firm Order Confirmation is issued in response to a Firm Order ASR It provides the customer with non design information such as critical dates and circuit identification Design information will be provided on the Design Layout Report DLR when requested by the customer Flexible Computer Interface Form See FCIF FNT Finer Network Type FOC Firm Order Confirmation also referred to as CN Confirmation Notification Foreign Exchange Service Refers to telephone exchange service furnished to a customer through a Central Office of an exchan
149. tial 2008 101 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE 2 Execute the Order gt Save As menu command This opens the Save As New E911 Order window Save as New E911 Order Order Number Transaction Type ALI Update Function Code C Change Figure 62 3 Enter the new unique Order Number 4 Click Save If you are saving as from within an existing Order open the Order you want to copy and then execute steps 2 through 4 Save As Template VFO allows Users to save a copy of the selected or current E911 Update Order as a new template You can execute the Save As Template command from the E911 List page or from within an existing Service Request Use the following procedure to save an E911 Update as a new template 1 If you are saving as from the E911 List page you must first click the radio button of the Order you want to copy 2 Execute the Order gt Save As Template menu command This opens the Save As New E911 Template window Save as New E911 Template Template Name Template Description Transaction Type ALI Update la Save Cancel Figure 63 3 Populate the fields 4 Click Save 102 Wisor Proprietary and Confidential 2008 11 Enhanced 911 If you are saving as from within an existing Order open the Order you wish to copy and then execute steps 2 through 4 Perform an E911 Inquiry Use the following procedure to launch an E911 Inquiry 1 Log i
150. tial 2008 117 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE Modify Attributes Request Use template Trouble Report ID Ticket Info Loc amp Access info Authorization Call Back Info Additional Trouble Info status Window Preferred Priority Repeat Report day Dialog Trouble Detection Time Onsite Commitment Time Requested Cleared Commitment Time Requested Manager Contact Person Name Number Pager Respon Civic Address City Alternate Manager Contact Person Mame Number Pager Respon Figure 72 3 Make the desired changes 4 Click Submit When the ticket is received and accepted by the Trading Partner a Modify Response will be returned The Modify Request and Response will be retained under the History Tab Additional Trouble Information Use the following procedure to submit additional information on a Trouble Report to a Trading Partner 1 The Report Request must be in Open status in order to add information 2 From the Work List click the radio button that corresponds to the Trouble Report Request on which you want to add information 3 Execute the Ticket gt Add Trouble Info menu command This opens the Add Trouble Info Request page 118 Wisor Proprietary and Confidential 2008 12 Trouble Administration Add Trouble Info Request Use template r Trouble Report ID Additional Trouble Info Figure 73 4 Enter additional information as text 5 Click Submit When the T
151. uses Clarification Saved response is submitted Clarification response has by the user been created and saved by the user in VFO Clarification Submitted he Clarification response Once the Clarification is sitting in queue waiting response has been to be transmitted to the transmitted the status ASR originator is changed to Clarification Sent Clarification he Clarification response Once the system errors _ System Errored could not be transmitted have been resolved the to the ASR originator Clarification response can be submitted again Clarification Sent he Clarification response The user can create and has been transmitted to submit any of the the ASR originator subsequent statuses 50 Wisor Proprietary and Confidential 2008 7 Create and Manage Incoming Access Orders STATUS Completed Saved Completed Submitted Completed System Errored Completed Sent Confirmed Saved Confirmed Submitted Confirmed System Errored Confirmed Sent DLR_ Saved DESCRIPTION he ASR has been NEXT STEP The Completed response Completed and a response is submitted by the user has been created and saved by the user in VFO he Completed response is Once the Completed sitting in queue waiting to response has been be transmitted to the ASR originator he Completed response could not be transmitted to the ASR originator he Completed response has been transmitted to the ASR o
152. ut values that are in the Response window and paste them into the respective fields in the Order window The query can also be performed from within the Order itself Wisor Proprietary and Confidential 2008 6 Create and Manage Outgoing Access Orders Save Access PreOrder Response Use the following procedure to save PreOrder Inquiry and Response transactions 1 Execute a PreOrder Inquiry Be sure to be in the PreOrder Response window 2 Scroll to the bottom of the window and click Save Print Access PreOrder Response Use the following procedure to print PreOrder response details immediately after generating the response 1 Execute a PreOrder Inquiry Be sure to be in the PreOrder Response window 2 Click Printable Version to open a new window with a version of the Response that is better formatted for a printer 3 Click Print The Print dialog box opens to allow printing based on the user s print configuration Search Access PreOrder Responses Use the following procedure to view PreOrder Response details 1 Login to VFO and select the Access module The Access Order List page opens 2 Hover your cursor over the PreOrder tab A dropdown menu opens 3 Execute the PreOrder gt Search menu command The PreOrder Search page opens Wisor Proprietary and Confidential 2008 17 Wisor VIRTUAL FRONT OFFICE 11 4 USER GUIDE ORDER PREORDER TEMPLATE ADMINISTRATION PreOrder Search TX Num T
153. ution Frame MDF Port Service Unbundled Local Switching Form An Unbundled Local Switching Port is a line or trunk side connection from an ILEC Switch cross connected to a frame PortQual Allows service providers to verify the portability of a subscriber s wireline phone number at the time of initial order entry without waiting for the order to fallout POTS Plain Old Telephone Service Pre Order Process Pre Order identifies those functions that occur prior to the ordering of service Those functions may include number assignment appointment scheduling feature service availability and address validation PRILOC Primary Location PV Programmable Validations Q QPR Quantity of Port References SECLOC Queue A backup of packets or messages waiting to be processed R Receiver Code Same as ICSC Remote Call Forwarding RCF An existing LEC service that redirects calls in the telephone network and can be adapted to provide a semblance of service provider number portability Required Usage An LSR field that must be populated Resale RS form Resale allows a CLEC to purchase SWB retail services in order to resell these 136 Wisor Proprietary and Confidential 2008 Glossary services to their own end user The CLEC may or may not be billed a discounted rate Resale Services Resale services are those bundled services where the service provider is different from the network provider The Resale Service RS For
154. ve As Order menu command Update Status Create Response VFO allows you to update the status of a Service Request These orders must be in at least Submitted or Sent status Use the following procedure to update the status of a Service Request 1 Open the Service Request to update 2 Execute the Order gt Create Response menu command The Order window opens Order Response Creation Response Type Figure 49 3 Select the Response Type from the dropdown menu Following is a list of available Local Response Types e Error Reject e Fatal Error Reject e Clarification CNR Errors e 997 FUNCTION ACK e Jeopardy 82 Wisor Proprietary and Confidential 2008 8 Create and Manage Outgoing Local Orders e Local Response Confirmation e Local Response Clarification e Local Response Status e Billing Completion Notice e Provision Completion Notice e Provider Notification 4 Click OK This opens the Local Order Response Creation page LSR Response Error Reject CCNA PON VER AN TESI IDS606 gg LSRNO BULKVER CC ORD INITTELNO DTSENT IBT REPTELNO CHC Select Select z Al BAN 1 Ble BAN Select Se1ect DSGCON DSGCONTELNO NMF RESID MATN AAN MBAN HUNTGROUPSECTION Optional Conditional LOCNUM HNUM HA HID Select HUNTDETAIL Optional Conditional HTSEQ HTN DIDSECTION Optional Conditional LOCNUM RNUM TNS Figure 50 5 Populate the fields Yellow fields are
155. y with Errors Sent he J eopardy with Errors The user can create and response has been Submit any of the transmitted to the ASR Subsequent statuses originator Jeopardy Saved he FOC date is in The J eopardy response jeopardy and a response is submitted by the user has been created and saved by the user in VFO Jeopardy Submitted he J eopardy response is Once the J eopardy sitting in queue waiting to response has been be transmitted to the ASR transmitted the status originator is changed to J eopardy _ Sent Jeopardy System Errored he J eopardy response Once the system errors could not be transmitted have been resolved to the ASR originator Jeopardy response can be submitted again Jeopardy Sent he J eopardy response The user can create and has been transmitted to Submit any of the the ASR originator Subsequent statuses Received he ASR has been received The Accept response is and is being processed by generated by the system if fatal validations are passed Supplement Received he Supplement has been The Accept response is received and is being generated by the system processed by the system if fatal validations are passed TP Cancelled Saved he ASR is being cancelled The TP Cancelled by the access provider response is submitted because clarifications have by the user not been resolved and a response has been created and saved by the user in FO TP Cancelled Submitted he TP Cancel

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