SYSTEM3 POS USER MANUAL
Contents
1. a Main Menu Hing in Items F in Modifiers Yes changes Press Send o Fai Pai a Pa B Pa Order Prints to Pail i Kitehen Bar F a a Send Screen Summary Screen Retrieve Order t Screen Fil in or change Choose Order Table Number or Number Main Menu Ang m items Ring in Modifiers fr 7 wW Any Changes tobe WES F changes Press Send ah Thy aw NG ne m T m Order Prints to a Kitchen Bar 1 Main Menu Send Screen Summary Screen Fil in change Choose Order lable Number Figure 17 he Ordering Process Review 016 SYSTEM3 POS USER MANUAL Table Service changes to an order These changes can be to the order itself or they can modify a number of other things At this point you can correct customer info by using the Correct Info button Both the Promo and the Discount buttons display a drop down list of available Promos and Discounts The user has to simply choose which one to apply and price information is automatical ly updated and displayed along the bottom of the screen There may be different prices under different order types because dis counts can be set to automatically apply depending on whether it s a delivery take out or dine in order These prices2. Print Receipt button on the far right side of the screen c From the Summary Screen Press the Print Receipt button Splitting Separate Checks To split a check the order must be open for editing Follow the steps outlined above under Adding To Managing Existing Orders Split Order Will allow you to create Separate Checks Press the Split Order button gt a new window appears to the right gt select items by touching them that you want on the new bill gt the items will jump to the new bill as you touch them gt if you make a mistake touch the item in the new window to move it back gt when satisfied with an order gt press OK gt this bill prints out a new blank window appears allowing you to continue with the splitting gt continue splitting until done gt press OK gt bills will be numbered the same as they were origi nally but the first bill will have an at the end of it the second Pop Up Sel E insert f you need it 7 Barcode Menu Items 181 Options More Options i Subtotal 4 50 Total 5 Figure 19 The Split Order Window bill will have a at the end of it and so on Split Order by Group If you have entered items using Group names you can now split them gt press Split Order by Group gt a list of available groups appears gt select the group or groups gt p
3. No Sale report along with specifics regarding server and time j Security Screen Used to return quickly to the security screen In order to prevent others from accessing your orders a good habit to develop is that of pressing the Security Screen button before walking away from the terminal CASHING OUT ORDERS k Fast Cash Used to tender a bill or bills quickly to cash To use the Fast Cash button Select the bill you would like to Fast Cash gt press the Fast Cash button gt you will be prompted with the message Are You Sure You want to Fast Cash this order Yes No gt ensure that you are cashing out the proper order before pressing Yes gt if you are unsure about cashing out the order press No Normal Delivery Take Out ne kk Add Auto Gratuity Add Gratuity 16 68 Cancel l Cush t a FIGURE 6 The Payment Amount Screen WARNING If you Fast Cash order in error it can only be reopened by a manager so be sure to always check the order name number before answering yes to the Are you Sure message Retrieve amp Tender Single Tender Type Used to tender a bill to any of the tender payment types including cash Visa Mastercard among others Let s look at a few Cash To tender a bill select the bill you would like to enter a Total FIGURE 7
4. Special Section Reading The Server Logout Although different options can be turned on by managers that will vary the look of your log out report the example to the right shows the two common components that will appear on all log out reports Figure 3 The Server Log Out i Time amp Attendance Info The top of the log out report will give you information regarding Clock In Log In time and date and Clock Out Log Out time and date Additionally the total amount of hours worked is calculated and printed The last line Run on Shift indicates how many of the days shifts that you happened to work So if you started at a time that was defined as Shift I and finished during Shift 2 your Run On Shift would be 2 ii Sales amp Remittance Info If your shift overlapped more than one of the restaurants shifts this info will be broken down by shift and then totalled System3 will break down your sales totals by tender type and by the amount of transactions that were settled to each tender type Any gratuities that were rung in will also appear The line labeled Total gives in order sales total gratuity total and Grand Total Sales Gratuities The line labeled Gratuity gives a total of gratuities and is important as it is used to help calculate the server drop The line labeled ServerDrop gives the amount of cash that a server needs to remit to management This am
5. gt press it gt a window with a list of group names associated with this bill appear gt select the Group name that you would like to print gt press OK gt new window will appear with the items for that group separated gt ensure that they are correct if not simply touch them to move them back to the bill gt and press OK gt the bill for that Group will print out gt if you have more than one group gt the window that allows you to select the group name will pop up again gt if you want to continue splitting and printing the bills select the group and press OK gt if not press cancel to return to the order If the Group button is enabled on the far right side of the main menu screen you will be able to create a group name AS YOU ORDER Before you order an item select the Group but ton fill in a name for the group and ring in the items that you need for that group gt press the Group button gt the keyboard will pop up again gt fill in the name of the next group gt and so on p Add Message On occasion you will need to add a very spe cific preparation message to a specific item and that prep instruc tion is not available on any of the existing modifier pages To add a message to an item gt select the item that you would like to add the message to gt press List Functions gt press Add Message gt a keyboard will pop up allowing you to type in a message gt when finished press
6. Close Check The Close Check button works identically to the Retrieve and Tender button covered in the previous section except that it is intended for the check that you are currently editing Next to the Close Check button you may depending on options set by your manager see the Fast Cash button Again the Fast Cash button works exactly the same as the Fast Cash button on the Retrieve Order screen covered in the previous section but is intended for the check that you are currently edit ing To the right of the Fast Cash button is the Quick Screen button If this option is turned on This button will take you directly to the Quick screen which is a screen used mostly by busy bars and clubs by the bartender Sel the section on the Quick Screen for more details To the right of the Quick Screen button is a red box This box will display the price of the last item selected Above the order window you ll notice a row of blue boxes The first two Pop up PLU Barcode and PLU checkbox intend ed for use with menus that use Price Look Ups PLU for certain items or that use barcode scanning to input items Next you will see a check box with the word Multi under it This is short for Multi Select When this box is unchecked you will only be allowed to select one item by highlighting it with your finger before the Keep Delete screen pops up See the
7. Figure 14 allowing you to fill in a table number gt if there is no Table Number filled in in the black box near the top of the screen Add Message joNormal Delivery Take Outs Return to Security Screen Cancel Send Covers Keep Order Open GrandTotal 5 35 FIGURE 14 The Send Screen The Send screen has a number of different functions which we will discuss in the next section ii SENDING ORDERS THE SEND SCREEN Pictured above is the Send screen Depending on configurations set up by your manager this screen may or may not appear The Send screen allows not only the ability to change table name number it allows you to change order type timing options number of covers guests perform a wide variety of other functions a To Change a Table Name Number The long rectangular box near the top of the Send screen displays the current table name number in yellow If this box is blank you can type the table name using the keyboard To change from UPPER to lower case letters use the Shift button To make changes use the Erase key which will either backspace one character at a time or will erase any highlighted portion of the name If you press the Send key and the message That table number is already in use appears it is because your manager has chosen to not allow duplicate table numbers in the system You can change the table
8. Menu screen Ensure the order list window is blank gt press the Recall button gt the Retrieve Order screen will appear gt either highlight the order you would like to edit and press Retrieve Order or gt press the Retrieve by Table button gt fill in the table number and press OK gt gt the Main Menu screen will appear on the right with the order open for editing on the left At this point regardless of where you started you will have an order open for editing From here you can add items exactly as you would for a new order To delete items that were previous ly sent however will require management authorization gt press the Send button gt the order will print in the kitchen bar To Change A Table Number Depending on options when you press the Send button on any order that isn t new System3 may skip the Send screen To get to the Send screen press the Options button next to the Main Menu button on the Main Menu screen gt there should be a but ton entitled Send Keyboard gt press it and the Send screen will appear gt change the Table Number gt press Send 017 SYSTEM3 POS USER MANUAL Table Service To Print a Receipt a From the Retrieve Order Screen Select the order s you would like printed from the Order List window press the Print Receipt button b From the Main Menu Screen With the order open for edit ing press the
9. Multiple Orders Carefully select all of the orders that you would like to quickly settle to cash and press Fast Cash You will be prompted with Are you sure you want to Fast Cash these orders Yes No gt Ensure that you have the cor rect orders selected and press Yes The orders will disappear from the screen If you close an order in error you will need a manager to re open the order b Combining Multiple Orders into One Carefully select the orders that you would like to combine gt press the Retrieve Order button gt Retrieving Multiple Orders will cause System3 to combine these orders Would you like to continue Yes No gt ensure that you have the correct orders selected and press Yes The main menu screen will come up with the combined order open in the Order Window c Combining and Cashing out Multiple Orders If you would like to select a number of bills to combine and take you directly to the Tender screen gt Carefully select the orders gt press the Retrieve and Tender button You will be prompted with Retrieving Multiple Orders will cause System3 to combine these orders Would you like to Continue Yes No gt ensure that you have the correct orders selected and press Yes The tender type screen will come up next with the combined total of all of the bills that you ve selected Proceed with the tender as described in the section on Retrieve and Tender d Transferring Multiple Orders If y
10. Take Out Delivery we ll examine THE ORDERING PROCESS TABLE SERVICE Covered in This Section gt Introduction gt Review gt Main Menu Screen Layout 1 the active order window main sub menu buttons iil modifiers the most common one first Table Service Most Table Service restaurants will perform the everyday processes Ordering send ing printing bills in much the same way with only minor variations in the way they do things If the way you do things in your restaurant different consult one of the other sections of the manual iv function buttons v other buttons gt The List Functions Button gt The Ordering Process i starting a new order it sending orders the send screen iit making changes to a new order iv the summary screen gt The Ordering Process REVIEW gt Adding to Managing Existing Orders gt Separate Checks Review The process of ordering is closely tied in with managing active orders and closing out bills so let s review the ordering process that we ve already covered the sections on The Security Screen and on The Retrieve Order Screen If you need more detail please refer to those sections To enter from the security screen gt swipe your card or punch in your number gt press OK gt you will either be brought to the Retrieve Order screen in which case follow step 2 gt if you are brought directly to the Main Menu sc
11. The Change Due Screen payment for gt press Retrieve and Tender gt select Cash as the payment method gt enter the amount keep in mind that System3 automatically assumes 2 decimal places so pressing 1 0 0 without pressing the decimal point will put 100 dollars on the screen To enter 1 00 you ll need to press l then the decimal then 0 0 gt press Reset at any time if you make a mistake entering an amount gt verify that the correct amount is entered gt press OK gt a large screen will then be displayed highlighting the Amount Entered and the Change Due as well as the number of guests at the table which can be changed using the keys and a Cancel button gt 06 SYSTEM3 POS USER MANUAL Table Service Master Card House Acct Paid In Out Gift Cert FIGURE 8 The Tender Type Screen Verify that all amounts are cor rect if not press Cancel to re enter the amount gt touch the screen anywhere in the Red Blue area to accept the transaction gt the order is now closed Open Orders Cancel All Credit Cards Not using Credit Card Interface If a cus tomer pays with his credit card and has signed their slip and left you a tip this is how you would settle it gt Select the bill you would like to Tender and press Retrieve and Tender gt select the Card Type as the payment method gt fill in the total amount of the charge slip including tip gt press Reset at any time if you mak
12. are sorted in this manner is to prevent too many orders from appearing in the window If you just want to find a specific Takeout order you don t have to sort through all of the other Order Types also just press the Takeout button and only Takeout orders are shown NOTE If restaurant is using specific terminals for either Drive Thru or Delivery orders all orders of those types will automatically migrate to their specified terminals additionally these types of orders will not show up under Normal Orders To see orders that are at the bottom of the window use the grey scrollbar on the extreme right hand side of the window The scrollbar will only appear if the length of the order list exceeds the length of the window To use the scrollbar simply touch and hold it and then move it up or down until you see the order you need 3 Retrieve Order Screen Function Buttons Following is a summary of the buttons that are located on the right half of the retrieve order screen We ll group some of the ones that have similar functionality together i FINDING AND ACCESSING ACTIVE ORDERS a Terminal Number ID button As discussed before by press ing the yellow button in the top right corner you can switch the order list window to reflect what is on any of the other termi nals For example if you are at a terminal labeled T2 as you press the button the number will change from T2 to T3 and you will see all of th
13. arrows to change them 4 Check that the Expiry Date amp Time are correct You can change them as detailed in Step 3 above The expiry date and time control how long the message will be kept unread in System3 memory before being deleted Eg If a message is sent to an employee and they don t read it before the expiry date the message will be automatically delet ed from memory 5 Fill the subject of the message in the Subject line by touching the white box An on screen keyboard will pop up allowing you to type the subject When done press Enter 6 Fill the message in the box marked Message by touching the white box Again an on screen keyboard will pop up allowing you to fill in the body of the message 7 Press the Send button to send the message or the Cancel button to cancel the message B Select Specific Job Codes To send a message to all people in a specific Job Code s Select the Job Codes from the Job Code list that you would like the message to go to 2 Make sure that the Selected button is deselected no black circle in the box 3 Follow steps 3 7 above C To All Employees To send a message to all employees Select the All Employees button 2 Follow steps 3 7 listed above under Selected Employees D Select All Logged In Employees To send a message to all employees currently logged in aye SYSTEM3 POS USER MANUAL Table Service
14. before you press the Send button Pop Up Sel B insert ihai i Menu Items Options More Options Bud ew List Lite Functions eh Gen cee a e my ma 7 N 1 gt Harcoda All PLU Multi men Coors Lite Canadian Remove Last Out Tax Exempt Coffee Manu litern Functions Cer Ly iban woos 0 00 Print Grand Total Clear All New h Keep Order Open If you would like to keep the order open for editing and still send items that you have rung in to the kitchen bar ensure that the box labeled Keep Order Open is highlighted before pressing the send button i Send Used to send the current order to the kitchen bar Remember that any items that have already been sent to the kitchen bar will not reprint When you are satisfied that all of the options on this page are correct press the Send button Depending on how your manager has set up your terminal you may see this screen every time you press the Send button on the Main Menu screen iii MAKING CHANGES TO A NEW ORDER Hold item Unhold item Stop Timer Comp Item Replace Go To Mods Delete Waste Item Don t Discount item Remove Reorder Discount Item Edit Price Edit Seat Level Edit Prep Edit Group Add Description Message Group Figure 16 The List Functions Window Often in the middl
15. management auth gt the item will reprint to the kitchen bar g Tax Exempt There are certain places Canada is one where specific groups of people are exempt from paying sales taxes in Canada all native peoples are exempt In order to make an item or items tax exempt gt select the item s gt press the List Functions button gt press the Tax Exempt button gt the manage 011 SYSTEM3 POS USER MANUAL Table Service The List Functions Button Window ment authorization screen will appear gt enter management auth gt taxes will be removed from these items h Discount Item Discounts can be applied in a number of dif ferent ways They can be discounted by a specific dollar amount or they can be discounted by a specific percentage depending on how it is set up by your manager Additionally miscellaneous dol lar amount discounts can be applied If an entire bill can be dis counted instead of item specific perhaps using the discount function on the Close Check screen may be a better idea Select the items that you would like to discount gt press the List Functions button gt press the Discount Item button gt choose the discount you would like to apply gt if it is a miscellaneous amount discount press the Enter Misc Amount button near the bottom of the discounts page gt the management authorization screen will appear gt enter management auth gt the it
16. need to remove an item NOTE To Delete previously sent items you ll need management authorization If the Multi check box is turned on select the item or items that you would like to delete and press the List Functions but ton A window will pop up on the screen that has the name of the item you want to remove at the top Below the name of the item are 2 large buttons one red one green that read Delete red and Keep green To the right of these buttons are sever al blue function buttons we ll cover those later If you re sure you want to delete the item press the Delete button if you don t want to delete them press Keep The item is now removed from the order If the Multi check box is tuned off as soon as you select an item the List Functions Window will automatically pop up allowing you to Delete the item or to perform one of the other func tions listed To delete all items in an order use the Sel All button and again the List Functions window will pop up allowing you to Delete the items b Hold Item Unhold Item Used to time orders to the kitchen If you want to ring an entire order but only send part of it to the kitchen select the items that you wish to HOLD back from printing They will turn blue to remind you that they are Waste Item Pont Tax Exempt Reprint Discount item Remove Reorder Discount Item Hold Item Unhold Item Stop T
17. number by adding a number or letter to it or change it altogether NOTE Table Name Number can be changed at any point by returning to this screen b To Change Order Type Depending on how a terminal is set up the default Order Type will be Normal You ll find the Order type switches on the top of the screen The one that has the black circle filled in is the current order type Simply highlight one of the other order types in order to change it If the Order Type is anything besides Normal a header will print on the kitchen ticket with the order type on it NOTE Keep in mind that changing the order type may affect where the bill prints in the kitchen as well as possible discounts for that order type c To Change Timing Options The switches near the top right of the screen are used to time an order By default an order will have the Normal switch selected You can choose to Rush Hold 15 Hold 30 Hold 45 or Hold 60 These options will print a header on the kitchen ticket requesting that the order be rushed or held for 15 30 45 or 60 minutes These switches will not delay the print job in the kitchen To delay the order from printing until a specified time gt press the orange Postpone button gt change the time using the up down arrows to whatever time you would like the order to print in the kitchen gt press OK gt answer yes t
18. out on which a customer can add tip and sign his name gt at this point Cancel the transaction and bring the customer the receipt to sign Once they have signed it repeat the above steps but when System3 asks if you would like to print a receipt gt press No gt enter the total amount of the receipt including tip gt verify that the amount is correct gt press OK gt If the amount entered is greater than the amount of the bill System3 will ask Would you like the Difference to be Gratuity gt If you select No the difference will be treated as change for the customer House With Card The steps are identical to those above except that System3 will require you to swipe the customers card through the magnetic card reader attached to the terminal as soon as you select this as a tender type m Retrieve amp Tender Multiple Tender Types Used when a table is paying a bill with more than one type of payment For our example let s assume a 100 tab and a table wants to pay 50 in cash and the rest on Visa Select the 100 bill from the order list window gt press Retrieve and Tender gt select Cash as the Tender Type gt type in 50 gt press OK gt System3 pops up a window that says The Amount You entered is not enough What would you like to do Split Tender Send the Order with Partial Payment Try Again gt select Split Tender gt the tender type screen comes up again gt select Visa gt enter t
19. section on The List Functions screen for more details When the box is checked you will be able to select as many items as you wish and the Keep Delete screen will not pop up until you press the List Functions button Which is probably on the far right of the screen unless it has been changed by a manager The last item on the Main Menu screen that we ll discuss is the Sel All button To Select All items in the currently active order press the Sel All button This will automatically highlight all of the items in the current order and will pop up the Keep Delete screen The List Functions Button Window As mentioned before the 10 buttons on the far right hand side of the screen are called Function Buttons Unless changed by your manager one of those buttons will have the name List Functions Sometimes to simplify things the button is renamed Keep Delete as that is what it is used primarily for It does however offer the option of performing many functions on an item or a group of items NOTE It is very important to learn the List Functions button thor oughly as you will probably end up using it frequently 010 SYSTEM3 POS USER MANUAL Table Service The List Functions Button Window a The Delete Button As stated above the main purpose of the List Functions button is to delete an item When you make a mistake in mid order and realize that you
20. the replacement mod ifier item gt continue with the ordering process e Waste Item If an item is rung in and is made but something happens to it dropped cold customer hates it it will need to come off of the bill but it will also need to be accounted for for inventory purposes This is where the Waste Item function comes in handy To Waste an item gt select the item from the order list window gt press List Functions gt press Waste Item gt the management authorization window will appear gt enter authorization gt select the reason for the waste from the window that pops up gt press OK gt the item will disappear from the bill but will show up in any Waste report run by management f Don t Make Reprint formerly the Make New Old function To ring in an item that you don t want printing at the kitchen bar select the item that you don t want to print gt press the List Functions button gt press the Don t Make Reprint button gt the message Do you want this item to print at the Kitchen Bar Yes No will appear gt select No and the item will not print to the kitchen bar To force an item to print again to the kitchen or bar without ring ing it in again gt select the item s that you would like to reprint gt answer Yes to the question Do you want this item to print at the Kitchen Bar Yes No gt the management authorization screen will appear gt enter
21. will also take Delivery Surcharges into consideration The Pre Auth button allows for Charge Card processing an order but will only work if using System3 to process credit cards Remove Discount will cancel any discounts that were applied in error And Print Receipt allows for check printing before the order is sent if enabled When everything is to the users satis faction they simply choose the order type Drive Thru Pick Up Delivery Dine In and the order is sent to the appropriate print ers kitchen displays If using the Retrieve Order screen as a starting point chances are the Send screen will not display after hitting the Send but ton but will be replaced by the Summary screen Bud a Return to Security Screen Bud Lite 50 Labatt Ice Canadian Canadian Ice LGD Cance Correct Info Promo Remove _ Discount 2 Print Receipt Drive Thru 5 19 46 19 46 19 46 Figure 18 The Summary Screen The Ordering Process REVIEW Pick Up Delivery Dine 4 Discount I cracy 0 As you can see by viewing the diagram on the preceding page the ordering process in System3 depends highly on how certain options are set up by your manager Certain steps are common System3 always needs to know who is ringing in the order so at some point input needs to come in the form of a security card or ID number 2 System3 always ne
22. Group by Seat Evenly It places the items automatically into the new windows but does not print until you Print 8 Lock Print Lock Print Figure 20 The Split Order Screen hit done This way you can ensure accuracy of the new bills before printing them UnSplit All Evenly by Seat 018
23. OK gt a confirmation message You message was successfully attached will appear gt press OK again gt you will notice that the message does not appear in the order list win dow but WILL BE attached to the item when it prints at the kitchen bar printer NOTE This function may be disabled by management and its use will be protected by the management authorization screen If this is the case you will need a manager to complete the func tion Enter Cancel q Stop Timer Certain items can be set to be charged for based on the amount of time used A good example of this would be a pool table rental If a person is done playing pool but would like to continue with an open tab you would select the pool table from the order list window gt press the List Functions button gt press the Stop Timer button gt the timer on the item is stopped immediately and the charge is calculated based on the number of minutes used The Ordering Process STARTING A NEW ORDER a When using the Retrieve Order screen as a starting point as determined by your manager in Terminal Options this button is used just as you thought it might be To start a new order table Press the New Order button gt the Keyboard Screen will pop up gt if the large grey box at the top of the keyboard is blank fill in a table name by typing on the keyboard gt press Enter gt or if the box already has a number in it it s beca
24. S Between the Main Menu Buttons and the Function Buttons you ll notice number buttons I thru 0 plus a decimal and a lt which is used for erasing The numbers can be used for Seat Number or for quantity of an item depending on the option your manag er has set On the bottom left of the screen there is a button that says Recall This button will change to Send as soon as items are added to the bill The Recall function will take you back to the Retrieve Order screen so that you can access other tables The Send button will send only NEW previously unsent items to the kitchen bar One of the most commonly misunderstood con cepts when training people in System3 is that ANY TIME an active bill is Retrieved re opened the Recall button will change to Send If no new items are added to the bill and you hit Send the items that are already the bill won t be reprinted at the kitchen bar so there is no need to worry of items being remade Additionally if you have an order open for editing you can t sim ply hit the Exit button You will be greeted with the warning mes sage You Currently Have an Order Open for Editing You must Send this order In order to exit to either the security screen or to the retrieve order screen while you have an order open you ll need to hit the Send button Next to the Recall button you ll notice a button that says
25. SYSTEM3 POS USER MANUAL The Security Screen Functions THE SECURITY SCREEN The screen that appears Covered in This Section whenever System3 is start ed or restarted or when a staff member chooses to return to it is called the Security Screen It s given this name as it provides secure access only to indi viduals who have the permission to use it If for some reason a customer walks up to the screen and types in a random number chances are that they will be greeted with the large warning mes sage Invalid ID gt Functions of the Security Screen gt How to Use It gt Clocking In and Out gt E Mail Staff Messaging gt Printing Logout Reports The security screen also acts as a tool for staff to clock in and out to send e mail staff messaging and to print copies of Log out reports How to Use It You may notice the 5 buttons in the top right corner By default the button labeled Use POS is highlighted There is also Clock In Clock Out Print Copy and Send E Mail To use of these other functions the button needs to be highlighted These functions are accessed in one of two ways System Z POS nee POS Print Clock Copy Out www system3pos com com 1 ee System3 gives the option to either use a magnetic swipe card or the number pad to access its funct
26. d be if you rang in a steak items a page of modifiers _09 SYSTEM3 POS USER MANUAL Table Service pops up to allow you to choose meat temp rare medium rare etc Another example would if you rang in a vodka item and you want it on the rocks modifier The quickest way to know that you have rung in a modifier is to look at the order window Items will appear in BLACK and modifiers are spaced over from the left and are RED iv FUNCTION BUTTONS ptions On the far right of the screen you may notice a number of different buttons organized from the top of the screen to the bottom These called Function Buttons System3 currently has over 100 functions to choose from these are covered in a separate section for use on these 10 buttons If you need more than 10 of the functions most will we recommend putting the 10 most common functions that you per ae form on these 10 buttons and put the other ones underneath the Options or More Options tabs right next to the Main Menu tab To get to Options or More Options just touch where the words are printed amp to get back to the Main Menu touch where it says Main Menu full list of these options and FIGURE 12 Function Buttons their use see the section labeled Edit Function Buttons List Functions Remove Last Print Receipt Clear New OTHER BUTTON
27. e a mistake entering the amount gt verify that the amount you ve punched in is correct gt press OK gt System3 will ask Would you like the difference to be Gratuity Yes No gt Press Yes if you would gt Pressing No will assume that the difference will be treat ed like change House No Card System3 allows the use of House Accounts Some restaurants bars call them Tabs others call them Credit Accounts They function as an Eat Now Pay Later form of payment but can also be used in a prepaid fashion where the customer pays a set amount in advance and then uses this prepaid account whenever they come in These House Accounts can be tracked using either a Magnetic Card for security or with no card The House No Card payment type is used to settle an order to a House Account without a card To do this accounts will have to have been set up in advance Select the bill you would like to Tender gt press Retrieve and Tender gt select House No Card as a payment type gt a window will pop up with a full list of Active House Accounts if this is an extensive list you can use the Alpha Hot Keys on the left to take you directly to all accounts that start with a particular letter gt select the House Account you would like to settle the order to and press OK gt System3 will then ask Would you like to Print a Receipt for The Customer to Sign Yes No gt Select yes and a double receipt is printed
28. e active orders on T3 Press it again to switch it to 4 etc When it reaches the last terminal in the network it will start at the lowest numbered terminal again 1 and continue on from there Or to move back in the list use the yellow lt but ton To make the order active the terminal you re standing at select the order by highlighting it gt press the Retrieve Order button The order will then be open for editing on the current terminal and now resides on this terminal b Retrieve Order by Table button Use this if you know the table name or number of the table you would like to access Touch Retrieve by Table gt Fill in the exact name number of the table gt Press Enter gt The order should now be open for editing c The Retrieve by Order button Starting with the first new order of each day as System3 sequentially numbers all orders that have been started and tags those orders in addition to their table name number The reason for this is that some restau rants bars that allow servers to use the same table number more than once at the same time eg 2 Table 44s will often use the 3 00 4 62 15 28 15 28 By Table By Order View View All Order Transfer Print Order Receipt No Sale Fast Cash RRR Retrieve amp Tender Security Retrieve Screen Order Postponed Closed Orders Orders Drive Thru fe Norai Delivery Take O
29. e of making a new order you will need to make a change or changes to the current order The way you make the change will depend on if the change needs to be made to an item black or to a modifier red a Item Changes To change an item gt highlight the item that you want to change gt if you have the Multi check box turned on System3 assumes that you need to change many items and will not display the List Functions Window until you press List Functions on the right side of the screen gt if the Multi box is not checked the List Functions window will appear automatical ly gt if you would like to select all items in the Active Order win dow use the Sel ALL button gt when the List Functions window appears press Delete to remove an item gt if you chose the wrong item press Keep gt the items chosen will be removed from the active order window gt return to the Main Menu page gt select the menu category of the item you would like to add gt choose the correct items b Modifier Changes Changing modifiers can be a little more tricky as modifier pages may only appear after ringing in certain items and therefore cannot be accessed from anywhere on the main menu To change a modifier gt highlight the modifier that you need to replace gt if the List Functions window does not appear press the List Functions button on the right side of the screen gt selec
30. ed and try again If it happens again ensure you ve got YOUR card or double check your number It may have been changed by your manager At the end of your shift highlight the Clock Out button by touching it Either key in your ID number on the number pad or swipe your card The screen will change to Please Wait Gathering Data When System3 is finished gathering your time and attendance data it will print a chit receipt detailing your hours If you ve been using System3 s POS features and have acci dentally left a bill open a list of open bills and which terminals theyre on will print instead If this is the case you are not clocked out and must close ALL bills before being allowed to Delivery Date amp Time 071712002 amp All Logged In a 08 17 2002 15 47 00 15 47 00 Subject Only On Log In Selected Expiry Date amp Time Cashier Dispatcher Driver 1 Entertainer 1 Hostess Kitchen 1 Manager 1 Server Bartender Driver Entertainer Kitchen Manager Server Bartender Drives Entertainer Kitchen Manager Server ed 2 2 Send Cancel W WNN FIGURE 2 The E Mail Screen clock out If the number of hours on the chit does not match your own cal culations alert a manager in order to correct the situation E Mail Staff Messaging Not to be confus
31. ed with internet based e mail System3 s E mail function is designed to be used as a staff to staff or manager to staff messaging system To use this feature you must have been given proper access in your employee security setup Highlight the Send E mail button by touching it and either type in your number or swipe your card This will bring up a box as shown in Figure 1 1 Along the left side is a list of All Employees To the right is a list of Job Codes and above that are a number of Switches that you can use to determine who the e mail is deliv ered to The last options to decide on are Delivery Date Time and Expiry Date Time which determine when the message is sent The Subject field allows you to fill in subject line for the e mail and the Message box allows you to type an actual message to be delivered There are several different ways to send messages among staff Once the E mail window is displayed choose from the following options A Select Specific Employees To send a message to a specific employee or employees Select the employee s from the list that you would like the message to go to 2 Ensure that the Selected button is filled with a black circle If it doesn t have a black circle just touch it 3 Check that the Delivery Date amp Time are correct To cor rect them touch the portions of the date or time that you would like to change and then use the up down
32. eds to know what table number or name is associated with the bill This can come before Retrieve Order Screen or after Main Menu Screen 3 System3 needs to know which items and modifiers are going on the bill 4 The order needs to be sent whether using the Send screen the Summary screen or just the Send button from the Main Menu Once the order has been sent ie printed at the kitchen bar the process for adding to that order is slightly different than ring ing in new orders v ADDING TO MANAGING EXISTING ORDERS a From the Security Screen Swipe your card or enter your ID number press OK gt if the table appears in the order list window highlight it and press Retrieve Order gt if the table does not appear in the order list window press the View All button to see a full list of your active orders gt highlight the order gt press Retrieve Order or press the Retrieve by Table Number button gt fill in the table number press Enter gt gt the main menu will appear on the right with the order open for editing on the left b From the Retrieve Order Screen Either highlight the order you want to select and press Retrieve Order gt or press the Retrieve by Table button gt fill in the table number and press OK gt gt the Main Menu screen will appear on the right and the order list window will have the order open for editing on the left c From the Main
33. em is now discounted by the selected amount and will change color to dark purple to indicate that it has been discounted i Split Item The best way to explain the Split Item function is by using a couple of examples Example In order to save some time ringing in the same item repeatedly you ve chosen to ring in a quantity of an item and then the actual item 3 gt Miller Lite instead of Miller Lite gt Miller Lite gt Miller Lite In the order list window you see a 3 Miller Lite 15 00 and not b Miller Lite 5 00 Miller Lite 5 00 Miller Lite 5 00 Which was fine until the customer told you that they want each of the 3 beers on a separate tabs To make a look like b select the item you would like to split in this example the 3 Miller Lite and press the List Functions button gt press the Split Item button gt a number pad appears asking you for how many ways you would like the item split up gt in this case press 3 gt now the order list window should look like b which will allow you to now separate the tabs Example 2 You ve rung in a bottle of wine at a table of 4 and the two couples want to share the cost of the bottle of wine In the order list window you see Bottle Valpolicella 35 00 To split the wine bottle two ways select the bottle gt press the List Functions button gt press the Split Item button g
34. he amount including tip gt System3 will ask Would you Like the Difference to be Gratuity Yes No select Yes if you would like the difference to be treated as tip or select No if you would like the difference to be treated as change for the customer NOTE If you had chosen Send this order with Partial Payment you would have been brought to either the security screen or the retrieve order screen depending on Terminal Options set by your man ager to continue using the system as normal In this case the bill Total in the order list window would remain 100 but when you get to the 3 00 4 62 15 28 15 28 By Table y Order View View All Order Transfer Print Order Receipt No Sale Fast Cash Retrieve amp Tender Retrieve Order Security Screen Postponed Closed Orders Orders P Drive Thru FIGURE 9 The Retrieve Order Screen Normal Take Out Delivery 07 SYSTEM3 POS USER MANUAL Table Service screen that allows you to enter a Payment amount the 50 cash will have been deducted from the bill total leaving you with only 50 to pay This use of this function is intended for situation for example where a customer s is leaving a table and wants to pay part of the bill but the other people at the table want to keep the tab open iv STARTING NEW ORDERS n New Order When using the Retrieve Order screen as a starting point as determined by your manage
35. imer Comp Item Replace Go To Mods Delete Edit Price Edit Seat Level Edit Prep Edit Group Add Group Description Message FIGURE 13 The List Functions Window held To make the items print to the kitchen select the blue color coded items and press the UNHOLD button The items will then print to the kitchen c Comp Item Comp is short for complementary so to Comp an item is to make it free for the guest Comps require manage ment authorization to perform Select the item s that you want to comp and press the List Functions button gt when the Window pops up select the Comp Item button gt the manage ment authorization window will pop up gt once authorization is entered gt select a reason for the comp from the pop up list The item will remain on the bill but will have a zero charge this way it can be uncomped and it will show up on reports as a sold item with a zero total d Replace On occasion in the middle of the ordering process you ll realize that you ve rung in an incorrect item modifier for example medium well instead of medium rare or large pizza instead of small pizza To take you back to the page that con tained the modifier or item that you rang in highlight the mistake gt press the List Functions button gt press the Replace button gt the item modifier will be removed gt the page that contained the original modifier will pop up gt choose
36. ionality To use the number pad a manager MUST give you a valid personal ID number Simply type in your number using the number pad If you make a mistake press the Undo button and start over Once you ve typed in your correct Personal ID code press the OK button to access the function you need NOTE Unless you select something else System3 will default to the Use POS function 2 Using a Magnetic Swipe Card Another way to access System3 functions is with a magnetic swipe card reader This card would have been issued to you by your manager and like your personal ID number it is tied direct ly to your individual security profile This means anyone who obtains your card would have access to all of the functions that you do as well as access to your tables when using POS fea tures For this reason it is very important to keep your card in a safe place at all times To use your card the security screen needs to be in swipe card mode You ll know it s in this mode if you don t see the number pad on the security screen but rather a store logo or the default message Please swipe your card to gain access to System3 which appears where the number pad would normally be If you see n i the num l ber pad System POS but want Use Clock to use Please swipe ice Print Clock m your card to HH a can gain access to ae System3 POS swipe cara Show Pad mode by Sys
37. low steps 3 7 listed above under Selected Employees The last option in this window is the Only On Log In check box With this selection checked delivery will be delayed until at least the next time the selected employees log in Print Copy The Print Copy function is used to print a copy of a server bar tender s logout report Clocking out with no open orders will produce the same results but will also stop tracking your Time and Attendance information for that shift Using the Print Copy function a Server Logout Report can be produced while staying logged in for Time and Attendance purposes NOTE Using the Print Copy function will cause System3 to print a line reading Copy of Logout this way a manager can tell if a server is actually Logged Out THE RETRIEVE ORDER SCREEN Covered in This Section gt Introduction gt Screen Layout i terminal number ID button Introduction it order list window layout 560 gt Function Buttons Depending on the options i finding and accessing active orders set by your manager the Retrieve Order screen is probably the first screen you ll be presented with after swiping your card or keying in your security code The screen allows you to manage it other functions iit cashing out orders iv starting new orders v the multiple select button your tables and to view them all at a glance It is also one of the screens that will al
38. low you to start a New Table If you don t see the Retrieve Order screen upon swipe in then your manager has set the terminal to start at the Main Menu in which case you ll see the Retrieve Order screen anytime you need to access an active order NOTE If you don t ever see the Retrieve Order screen it s because your manager has decided to use the graphical interface fo able on the Retrieve Order screen are available on the Graphical Table Management screen Use of Table Management is covered in a sepa rate section Retrieve Order Screen Layout The screen is organized as follows i TERMINAL NUMBER ID BUTTON The bright yellow button in the top left corner of the screen indi cates by default which terminal you are currently working on Most of the time the name will start with T but not always and will be followed by a number If you d like to view access orders that currently reside on another terminal you can switch to the Order List for another terminal by touching the button the terminal number will change If you have several terminals on the network you may have to press it numerous times in order to get to the terminal you d like to access See the section on Finding and Opening Active Orders for more details ii ORDER LIST WINDOW Contains a list of current orders in the system If you ve been given access to view others orders you will see yo
39. n In addition to time info you ll notice that other cru cial information is listed such as table name number the value of the order and the server who owns the order all under the corresponding column headings Another key piece of info to 04 SYSTEM3 POS USER MANUAL Table Service watch for is Order Number if this function is turned on the order number will appear in brackets next to the table name on the Order List window B The Color Coding of the orders is very simple Orders that appear in Red have exceeded the preset warning time Manager Side gt Terminal Options gt Program Flow gt Number of minutes before warning on no server access since they were last accessed This gives both servers and managers a quick visual cue as to which tables have been accessed recently and which haven t If an order appears in blue it has been closed and reopened by a manager If the order is in black it is not in any sort of warning state C Along the bottom of the window there are 4 switches that correspond to Order Types By default System3 shows the order type as Normal This includes Dine In Delivery Take Out and Drive Thru orders which were last accessed on this terminal To see only Takeout or only Delivery orders simply highlight the button that corresponds to whichever type of order you d like to see for Delivery orders press the Delivery button etc The reason orders
40. nstead of red ii MAIN SUB MENU BUTTONS Directly to the right of the order window is the Main Menu You can t actually order anything directly from the Main Menu as it is used to organize the menu into different categories Those cate gories should closely resemble the breakdown of your actual menu For example all pasta would be under the Pasta button appetizers would fall under an Appetizer button bottled wines would be found under the Wines section etc Obviously your actual menu buttons will vary but that is the general idea with Main Menu Buttons as they will be referred to from here on Generally when you touch a main menu button you will go directly to a page of items but not always From time to time a main menu category needs to be broken into sub categories We call these Submenus An example of a submenu would be if you have a main menu button Beer gt you touch the Beer button gt a screen pops up that gives you the choices Draught Beers or Bottled Beers this isa SubMenu gt Once you make a choice touch the button you want gt another screen appears with actu al items on it iii MODIFIER BUTTONS The last type of button that you will encounter underneath the Main Menu is the Modifier button A modifier is very similar to an item except that it s specific purpose is to MODIFY the prepa ration of a particular item Thus the name An example of mod ifiers woul
41. o the question Are you sure gt the order will NOT print in the kitchen until the spec ified time and will not appear on your Order List window until it has been activated in the kitchen NOTE The Postpone order function can be turned off by man agement You ll know that it is turned off if nothing happens when you press the Postpone button d To Change of Covers Guests You can change the num ber of guests associated with any order by using the blue Covers button on this screen Simply press the Covers but ton and fill the number of covers gt answer Yes to the Are you sure question e Speak to Server This checkbox when turned on x will print Please Speak to the Server about This Order on the top of the kitchen bar ticket This function is handy if you need to convey some explicit instructions to the kitchen that are too detailed for the various messaging functions f Add Message Vill allow you to type in a custom message to the kitchen bar The message appears at the bottom of the print ticket g Return to Security Screen If this button is highlighted it may be by default you will be returned to the Security screen after you press the Send button If you do not want to return to the Security Screen ensure that this box is UN highlighted you may 014 SYSTEM3 POS USER MANUAL Table Service have to do this yourself by touching it
42. ordered along with all toppings Edit Price Level Certain or all items on a menu might have different Price Levels A simple example of this might be a restaurant that offers the same items at dinner that they offer during the day and only the price changes automatically Using the same example there may be situation where a customer comes in at night and wants the Lunch portion and price Ring the item in as normal gt select it gt press the List Functions but ton gt press Edit Price Level gt the Management Authorization Window will appear gt enter management auth gt a keyboard will appear asking for the new price level gt type it in and press OK gt the item will be re priced according to what is filled in for that price level on that item m Edit Seat Some restaurants prefer to ring items in using seat numbers as it is sometimes easier to separate the checks ataa later time To change the seat number that an item is associated with gt select the item gt press the List Functions button gt press the Edit Seat button gt a number pad will appear gt fill in the new seat number gt press OK gt that item will now have the new seat number attached to it NOTE Unless entered already all items will have a default seat number of 0 012 SYSTEM3 POS USER MANUAL Table Service n Edit Prep Group The Prep Group of an item describes what it is and whe
43. ou would like transfer a number of orders to the same server gt Carefully select the orders that you would like Transfer gt press the Transfer Order button gt you will be prompted with This action will transfer mul tiple orders Would you like to continue Yes No gt Ensure that you have the correct orders selected and press Yes gt you will be prompted with a list of servers to transfer to gt select the serv er from the list gt press OK gt you will be prompted with Are you sure you want to transfer these orders to Server Name Yes No gt ensure that it is the correct server name gt press Yes gt the orders will disappear from the screen and are no longer owned by you NOTE The transfer function can be set to only be authorized by a manager If this is the case you ll need a manager to perform the previous function We Neale A 3 00 09 45 09 45 Retrieve 4 62 15 28 15 28 By By Table Ordert View View All Order Transfer Print Order Receipt No Sale Fast Cash Retrieve amp Tender Security Retrieve Screen Order Postponed Closed Orders Orders Drive Thru BS Multiple Select FIGURE 10 The Retrieve Order Screen Normal Delivery Out 08 SYSTEM3 POS USER MANUAL Table Service Introduction Because the process of ordering can vary substan tially depending on what type of restaurant is being operated Table Service Counter Service
44. ount is derived by subtract ing any Non Cash Sales Credit Cards House Accounts etc as well as any gratuities made on Credit Cards or House Accounts from total cash sales As stated before these amounts will be broken down by shift and a total will be printed near the bottom of the printout To cash out servers should verify that they have the correct num ber of credit card receipts Once verified servers need simply remit the amount indicated on the line that reads Server Drop As per IRS legislation servers need to report 8 of cash sales as well as total Credit Card sales when filing their individual tax returns These amounts are calculated and listed on the bottom of the Log Out Report Management can also turn on the option to have Department totals Discounts and or Voids printed on the cashout ook ook ook i ek aco eek oe COPY of Server Log Out Report YOU ARE NOT LOGGED OUT TRE KEER Name Manager 1 y Log In 12 30 PM Wednesday July 03 2002 Log Out 03 18 PM Wednesday July 03 2002 Hours Worked 2 80 Run On Shift 1 5 Cash 64 48 0 00 64 48 2 Visa 79 25 20 75 100 00 1 Master Car 30 16 9 84 40 00 Total 73 30 59 204 48 Gratuity 1 30 59 ServerDrop1 33 89 8 Cash 1 5 16 Total Credit 1 140 00 03 SYSTEM3 POS USER MANUAL Table Service Select the All Logged In button by pressing it 2 Fol
45. r in Terminal Options this button is used just as you thought it might be To start a new order table Press the New Order button gt the Keyboard Screen will pop up gt if the large grey box at the top of the keyboard is blank fill in a table name by typing on the keyboard gt press Enter gt or if the box already has a number in it it s because your manager has set it to automatically generate table names gt to accept this table name press Enter gt to change this table name take your finger and touch and drag over the table name that is already filled in there gt when it s highlighted press Erase gt the dark grey box should be blank now gt type in the desired table name gt press Enter gt the main menu screen will appear along with a blank order window ready for a new order v THE MULTIPLE SELECT BUTTON On the bottom of the Retrieve Order screen You ll notice a tiny whit check box with the words Multiple Select next to it When the box is unchecked default setting you will only be able to select one order at a time When the box IS checked you wi allowed to select as many orders as you like NOTE Be extra careful when Multiple select is turned on checked as you can cause issues by incorrectly combining bills etc The multi select works with many of the functions on the Retrieve Order screen For any of the following functions ensure that the Multiple Select is checked a Fast Cashing
46. re it will print on a bill For example a table orders a steak and an order of nachos Normally the ticket in the kitchen would print out Appetizers and all appetizers includ ing the nachos would print first and the ticket would then read skFntrees all entrees would print out including the steak If you want the order of Nachos to print out under Entrees simply select the nachos gt press the List Functions button gt press the Edit Prep Group button gt a list of prep groups will appear gt select Entrees gt press OK NOTE All items with the same Prep Group will print together regardless of where on the bill they were rung in o Edit Group Description Instead of using seat numbers to keep items on a bill organized they can be associated to group names For example four people sit down and order some items and inform you that they will be on two tabs You ask them their names gt Jim and Bob gt ring in the items as normal gt send to the kitchen gt highlight the items for Jim gt press Edit Group Description gt fill in the name on the keyboard gt press Enter gt select the items for Bob gt press the Edit Group Description gt fill in the name on the keyboard gt press enter Now when you would like to split the bills go to the options Tab on the Main Menu and find the Split by Group button
47. reen skip step 2 2 You are now on the Retrieve Order screen gt press New Order gt if the box above the on screen keyboard is blank type in a table name number using the on screen keyboard gt if the box above on screen has a number already filled it s because a manager has the option turned on right now to use current order number as table number gt to change this number touch and drag your finger over the number and press Erase then fill in the new number gt to accept the table number press Enter 3 You are now on the Main Menu screen and ready to enter items Main Menu Screen Layout i ACTIVE ORDER WINDOW On the left side of the screen you ll see a large white box This is the actual order window where items will appear as you order them as well as where you will be able to make changes Items will appear in BLACK and modifiers will appear in RED Additionally if you re open an order you ll notice that items that Pop Up Garcoda Z List Budi Lite Functions Coors Lite 2 Canadian Remove Canadian Icd lt a SS Last Tax Coffee Manu ltern Functions Lior Surnel Ye Manyu Li 000 Print Gratuity 0 00 Total Clear All New FIGURE 11 The Main Menu Screen were previously sent have changed color slightly Previously sent items are now DARK GREY instead of black and previously sent modifiers are now PINK i
48. ress OK gt all items ordered for that group will appear in the new window gt ensure that they are correct gt press OK gt con tinue splitting at will Split Order by Seat See the explanation above on Splitting by Group but use Seat instead Split Order Evenly Will split the bill in as many ways as you specify gt press Split Order Evenly gt select how many ways you would like the bill split gt press OK gt System3 tells you The bills have been split evenly You can retrieve them VVould you like to print copies of the bill gt press if you want the bills printed NOTE Splitting bills this way may result in some ITEMS being split into fractions as System3 splits the bill EXACTLY as you specify Split Order Screen Now instead of having to choose one of the options above to split a bill the Split Order Screen will provide you with all of these options on one screen The current bill will appear on the left side of the screen with several blank boxes next to it To split the bill manually gt drag items from the origi nal bill to a blank window gt each window represents new bill gt continue dragging items to the different bills until satisfied gt if you have more than three new bills to create use the arrows to navigate left and right to more new bills gt press gt the new bills will print The screen also allows you all of the other split ting options by
49. sfer Order Used to transfer ownership of an active order to another server To transfer an order Select the order gt press Transfer Order gt Select a server from the pop up win dow gt press OK gt The message Are you sure you want to Yes No will appear gt If you are not sure about transferring the order select No and the transfer will be cancelled gt If you are sure about the transfer select Yes and the order will disappear from the order list or will at least change the name under the Server column and the order is no longer owned by you NOTE As a security measure management can turn off a serv er s ability to transfer orders You will know this is the case if you see a message appear that says Please Enter Your Manager ID To Cancel Touch this Box at any point during the transfer process If this is the case you will need someone with Manager Override access to com plete the transfer h Print Receipt Used to print a receipt for a customer To print a receipt Select the order gt press Print Receipt gt a receipt will print on the designated receipt printer i No Sale Used to open a cash drawer without tendering a sale To use the No Sale function Ensure no bills are selected gt press the No Sale button gt if you have access to the cash draw er it will automatically open NOTE Any time the No Sale button is pressed it is registered on the
50. t a number pad will appear asking you how many ways you would like to split the item up gt in this example press 2 gt you will then see in the order window 17 50 17 50 0 5 Bottle Valpolicella 0 5 Bottle Valpolicella Which will now allow you to split the two halves of the bot tle of wine on to two separate bills NOTE You can split an item into as many ways as you like An item has to have been sent before it can be split j Remove Discount On occasion it will be necessary to remove a previously applied discount from an item To do this gt select the item gt press List Functions gt press Remove Discount gt answer Yes to the question Are you sure you want to remove the discount from this item gt the item will then be regular price k Reorder Item If you would like to re order an item or items gt select the item you would like to reorder gt press the List Functions button gt press Reorder Item gt the items including any modifiers that were previously rung in will then appear in the order list window gt ring in any other items that you might need gt press Send This function can be used before sending an order This would be handy in a situation where a customer orders a pizza with numerous toppings and then says Make it 2 pizzas with the same toppings gt simply select the pizza and press the Reorder Item button and the pizza will be re
51. t the Replace button gt the modifier will be removed from the order list window gt you will automatically be returned to the page of modifiers that you have selected gt select the correct modifier gt continue with the order as normal NOTE The Replace button can also be used for items It works the same way in that it will remove the currently selected item and return you to that page of items allowing you to select a replacement item The Remove Last function if turned on as one of the 10 func tions button on the right side of the screen can be used to remove the last item rung in on a bill There is no need to high light the item gt just press Remove Last and the last item rung in will be deleted from the order iv THE SUMMARY SCREEN The following screen can be accessed one of two ways See next page It be accessed manually by pressing the Summary Screen option button the Main Menu page or it can be set to pop up automatically after the Send button is pressed The lat ter way is set up by a manger Terminal Options gt Program Flow gt Use Summary Screen on Send This screen gives an order taker one more chance to make 015 SYSTEM3 POS USER MANUAL Table Service THE ORDERING PROCESS Security Screen Input 10 Card Retrieve Order Screen Press New Order Fill in ar change Table Number Press Enter
52. tem3 simply ssiectpeystens3pen com touching the top FIGURE 1b The Security Screen Swipe Card of the screen where the System3 logo is Swipe the card through the reader Most card readers will allow you to swipe the card in either direction as long as the black mag netic stripe passes through the reader If nothing happens run the card through again this time either slower or quicker than you tried previously as some card readers models read data at differ ent speeds If your card still does not work which will happen on occasion due to the magnetic stripe wearing out either have your manag er issue you a new card or use your personal ID in the number pad mode If you do not know your personal ID number your manager can provide it to you from the Employee Setup file Clocking In Out When starting a shift highlight the Clock In button by touching it Either key in your ID number on the number pad or swipe your card as discussed in the previous sections A confirmation question Attempting to Log In Your Name Yes No will appear If your name appears with that message choose Yes and a sec ie SYSTEM3 POS USER MANUAL ond confirmation message will appear You are successfully logged in This same message will appear if you attempt to use the clock in function again before clocking out If a name other than yours appears when attempting to log in choose No when prompt
53. ur orders as well as other server bartenders Managers and cashiers will by default see ALL active orders in the system NOTE Because of the unique Peer to Peer configuration of the System3 network only orders that were last accessed on this particu lar terminal will be visible on this terminal For example if you started an order on this terminal but retrieved it on another terminal and are now back at this terminal you will not see the order in this list To see this order there are a couple of ways to bring it back to the screen See the section on Finding and Accessing Active Orders 3 00 4 62 15 28 15 28 By Table By Order View View All Order Transfer Order Print Receipt No Sale Fast Cash Retrieve amp Tender Retrieve Order Security Screen Postponed Closed Orders Orders Delivery Take Out FIGURE 4 The Retrieve Order Screen The Order List Window is the large white box that covers the entire left half of the retrieve order screen The window is orga nized in a number of different fashions A Along the top of the window in white letters on a blue back ground you ll notice the headings Table Name Server Value Sent and Started Orders are listed in time sorted order with the most recently accessed order on the bottom of the list the second most recently accessed order is second from the bottom and so o
54. use your manager has set it to automatically generate table names gt to accept this table name press Enter gt to change this table name take your finger and touch and drag over the table name that is already filled in there gt when it s highlighted press Erase gt the dark grey box should be blank now gt type in the desired table name gt press Enter gt the main menu screen will appear along with a blank order window ready for a new order b You can also start a new order from the Main Menu screen as determined by your manager in Terminal Options There is no button to press to start a new order from the Main Menu screen If the Order List Window is blank you will start a new order as soon as you ring in items and press the Send button Enter your ID number or card gt determine which main menu 013 SYSTEM3 POS USER MANUAL Table Service button will have the item you would like to ring in under it gt press that Main Menu button gt now you can select the items you would like to ring in gt the items will appear in the order list win dow to the left gt ring in any modifiers that may pop up after the item you ring in gt to ring an item in that is under another Main Menu button press the Main Menu button on the right hand side of the screen gt select the Main Menu category gt continue ring ing in the order until you are finished gt press Send gt the Send screen may now appear see
55. ut FIGURE 5 The Retrieve Order Screen order number to retrieve the table instead as it presents less confusion To use it gt press Retrieve by Order gt Fill in the order that you would like to access gt press Enter gt The order should now be open for editing d View All Short for View All Orders the View All Button will collect all active orders on the network and display their summary info on the current terminal s Order List window At this point you can highlight one of the orders by touching it it will turn blue to indicate that it is selected and then you can perform most of the following functions e Retrieve Order Used to retrieve an order that is currently 05 SYSTEM3 POS USER MANUAL Table Service visible on the screen Select the order you would like to access by touching it it will turn blue gt press Retrieve Order The order should now be open for editing ii OTHER FUNCTIONS f View Order If you want to see details of an order actual items ordered rather than just what appears in the Order List window you can highlight the order you want to see the details for touch it and it will turn blue to indicate selection and then press gt View Order A small window will pop up to the right of the order list allowing you to see the details of the order To make the View Order window disappear touch anywhere else on the Order List Window Tran
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