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1. Multi Merchant Credit SALE SWIPED Use the chart below to process a sale when there is more than one Merchant MID using the same Dejavoo terminal device for payment processing Step Action Display 02 01 08 From the IDLE PROMPT Swipe or manually enter Card Swipe or Enter Card F Favorites FY Select Merchant Use the down arrow to select the desired Merchant Nails bv Lisa MID processing ths transaction Spa La Di Da For Magic For V Series Press the down arrow Press the F4 key to select to select CREDIT CREDIT Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale The terminal Enter Amount displays the numeric value as it is being entered 0 00 Credit Press OK to confirm the amount entered Connecting The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints sales TRANSACTION re Ce pt APPROVED Terminal returns to the idle prompt Sron Multi Merchant Credit SALE MANUAL ENTRY Use the chart below to process a credit sale when the credit card number and expiration date are manually entered at the point of sale using the terminal s key pad Tip It is always a best practice to swipe the credit card through the terminals card i reader Manual entry of a card number should be done only when
2. 02 01 08 Swipe or Enter Card F Favorites EY Enter Amount 0 00 Credit VOID TRANS 0003 SA 23 00 0016 RTS 6 00 CONFIRM AMOUNT VOID 23 00 Connecting VOID CREDIT TRANS SEARCH BY CARD CONTINUED Action TRANSACTION The terminal flashes the host response and prints APPROVED receipt 8 Terminal returns to the idle prompt RETAIL RECEIPT VOID SALE MERCHANT COPY CUSTOMER COPY nnn ABC STORE ABC STORE 4534 Any Street Somewhere NY 111111 2 aE ha 555 777 8888 lel 04 07 07 00 Wo7 09 00 Trans 1 Batch 1 a H a 10 Invoice 105 ae Clerk 4 i ile VOID SALE VOID SALE acne wae Acct Fkk kkk 555 ype 2 Type VISA VOIDED AMOUNT 164 38 VOIDED AMOUNT 164 38 Code 123456 Resp VOIDED Code 123456 Disclaimer here Refunds accepted with receipt ee www abcstore com Customer Name CUSTOMER COPY MERCHANT COPY 69 Dejavoo Systems Instruction Manual V429 12 RETAIL RECEIPT VOID REFUND MERCHANT Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 VOID REFUND Acct RK RK ACK RAK KKB BH HS Type VISA VOIDED AMOUNT 164 38 Resp VOIDED Code 123456 Disclaimer here Customer Name MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 VOID
3. RETURNS CREDIT CARD RETURN SWIPED A Credit Card RETURN is the reversal of an approved and settled transaction which will post i a credit amount to the customer s credit card Traditionally a RETURN is processed when the original transaction has already been settled when the original transaction still resides in the current batch and has not been settled a VOID may be processed instead to nullify the charge Use the steps below to complete a RETURN transaction item for credit The original purchase has already been settled in a previous T For Example The customer made a purchase last week and came in today to return the batch so processed a RETURN to post the refund back to her credit card Action 02 01 08 From the IDLE PROMPT Swipe Credit Card Swipe or Enter Card F Favorites EY Press the up or down arrow on the keypad to RETURN change the transaction type until the terminal displays Enter Amount RETURN 0 00 Credit The terminal now displays RETURN Enter Amount as Input the dollar amount of the Ticket Only sale and Press RETURN OK to confirm the amount Enter Amount The terminal displays the numeric value as it is being 5 00 entered Credit For Magic For V Series S If the amount shown is correct press the a up a A arrow to confirm if it is not correct press the F2 Key RETURN 5 00 to confirm if it is not correct press the down correct press the F4 Key arrow and re en
4. TRANSACTION The terminal flashes the host response and prints APPROVED sales receipt 8 Terminal returns to the idle prompt RETAIL RECEIPT RETAIL WITH TIP MERCHANT COPY PUR ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 04 07 07 Trans 1 Batch 1 Trans 1 Batch 1 Invoice 105 Invoice 105 Clerk 4 Clerk 4 SALE SALE Type MASTERCARD Type MASTERCARD Entry Card Swiped 3 Entry Card Swiped TRANS AMOUNT 40 38 TRANS AMOUNT 40 38 TIP AMOUNT 15 00 TIP AMOUNT 15 00 TOTAL AMOUNT 55 38 TOTAL AMOUNT 55 38 Resp Approved Resp Approved Code 123456 Slr aE Disclaimer here l l Refunds accepted with receipt www abcstore com X CUSTOMER COPY Customer Name MERCHANT COPY 41 Dejavoo Systems Instruction Manual V429 12 CREDIT W TIP MANUALLY ENTERED Use the chart below to process a credit Retail with Tip sale when the credit card number and expiration date are manually entered at the point of sale using the terminal s key pad Tip It is always a best practice to swipe the credit card through the terminals card i reader Manual entry of a card number should be done only when necessary Action Display 02 01 08 From the IDLE PROMPT Use the numeric keypad to Swipe or manually key in the credit card account number Enter
5. rental The merchant processes an Auth Only transaction for the 75 00 receiving an authorization code for the funds but not actually charging the credit card The merchant charges the credit card when the canoe is brought back by processing a TICKET ONLY sale using the authorization number he she previously obtained T For Example To rent a canoe at Lake Cawanna there is a 75 00 deposit at the time of the Action 02 01 08 From the IDLE PROMPT Swipe Credit Card Swipe or Enter Card F Favorites FY a Ss Press the up or down Press the F2 Key or the TICKET v arrow on the keypad F4 Key on the keypad to Enter Amount to change the transaction change the transaction 0 00 type until the terminal type until the terminal displays TICKET displays TICKET Credit The terminal now displays TICKET Enter Amount Input the dollar amount of the Ticket Only sale and TICKET Press OK to confirm the amount Enter Amount The terminal displays the numeric value as it is being 5 00 entered Credit The terminal displays AUTH CODE a Input the Authorization code previously obtained for this transaction AUTH CODE The terminal displays the numeric value as it is being entered 123456 Press OK to confirm your entry Continued on next page 23 Dejavoo Systems Instruction Manual V429 12 TICKET ONLY SALE CONTINUED Action If Then Transaction is offline Not host based The Termin
6. Customized reports are reports that have been saved when using the Report Generator tool See page 111 Once they are saved they will be listed and can be printed from the Custom Report menu of all Payment Types and All Transaction types sorted by Clerk IDs The report was saved with the name Clerk Report When the merchant wants to run this report he no longer has to use the Report Generator to do it he can use the menu Custom Reports and scroll down to Clerk Report which has all his her saved configurations T For Example The local retail merchant used the Report Generator to print and save a report Action 02 01 08 From the idle prompt press the OK key to access the Dejavoo Core Menu Swipe or Enter Card FAN Favorites FY Core Menu From the Core Main Menu use the up arrow to highlight APPLICATIONS Way Press the Green OK key to select GUT EES AUT a Applications gt Use the navigation keys to highlight CREDIT DEBIT application T Credit Debit Press the Green OK key to select Use the down arrow key to highlight the option for REPORT Press the Green OK key to select Report gt Host Utility gt Continued on next page Dejavoo Systems Instruction Manual V429 12 126 CUSTOM REPORTS CONTINUED Action From the Report Menu use the upa or down v arrow keys to highlight the option for CUSTOM a REPORTS History Report Press the Green OK key t
7. Press the Green OK key to select Display Trans Prompts Card Code AVS Fraud Prevention gt eee eee aaa Fraud Prevention Reenter Last 4 gt Reenter All gt Transaction Prompt Fraud Prevention has been set Terminal returns to the Transaction Prompts Menu Stor CASH BACK Action From the idle prompt press the OK key to access the Core Menu From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green OK key to select This feature allows the user to assign a maximum cash back limit on debit transactions Use the chart below to enable and configure Cash Back for debit transactions Tip Setting a maximum of 0 00 dollars will disable cash back on debit transactions Display 02 01 08 Swipe or Enter Card FAN Favorites FY Core Menu Utility Retrieve Password gt Applications gt Continued on next page Dejavoo Systems Instruction Manual V429 12 CASH BACK CONTINUED Action Use the navigation keys _ to CREDIT DEBIT application Press the Green OK key to select highlight Use the upa and down arrow keys to highlight the option for SET UP Press the Green OK key to select Use the upa and down arrow keys to highlight the option for TRANS PROMPTS Press the Green OK key to select Use the upa and down arrow keys to highlight the option for CASH BACK Press the Green OK key to se
8. D javoo Rethinking Transactions USER MANUAL ALL TERMINAL PRODUCTS IDC Magic Models C5 X5 X8 M3 M8 V Series Models V5 V8 V9 V8 Plus V9 Plus 1 Dejavoo Systems Instruction Manual V429 12 Instruction Manual V429 12 This manual provides basic instructions for user of Dejavoo Systems terminal products read through this document to assist you in getting the full value of using the features provided by your Dejavoo Systems product Should you need to download additional copies of this manual you can do so on our website ABOUT THIS MANUAL www dejavoosystems com or by emailing support dejavoosystems com DOCUMENT CONVENTIONS The following symbols were used throughout this manual allowing the reader to easily identify instructions explanations and examples of the features found in the Dejavoo Systems terminal application When you see this symbol it represents an explanation or a definition of the feature or option you are reading about Information is provided to assist the user when using the many features and options provided by Dejavoo Systems software of how the feature can be used an important tip for using the feature or an important note to T When you see this symbol it represents important additional information such as an example be brought to your attention DEFAULT PASSWORD The terminal s factory default password is 1234 This password can be
9. O Use the directions below to configure how many points a customer needs to accrue to receive their reward or Free Item Note Consumers participating in the loyalty program will be prompted for their mobile phone number during the transaction to identify their loyalty account Action From the idle prompt press the OK key to access the Core Menu From the Core Main Menu use the down arrow to highlight UTILITY Press the Green OK key to select Press the up arrow to highlight LOYALTY Press the Green OK key to select Use the upa or down arrow keys to highlight POINTS TO FREE ITEM and press the Green OK Key If there is already something in that field press the Yellow BACK Key to delete Using the keypad input the threshold for number of points the Customer must earn to receive their award and press the Green OK Key Use the yellow back space key to clear out the field Display 02 01 08 Swipe or Enter Card F Favorites EY Reports Favorites Utility gt UTILITY Training Mode Loyalty gt Restart Terminal Points Per Dollar Points to Free Item Free Item Points to Free Item The terminal display will flash with the response confirming the new Points to Free Item setting Example Points to Free Item Set to 500 Sron Dejavoo Systems Instruction Manual V429 12 110 LOYALTY CONFIGURING FREE ITEM D Use the directions bel
10. Credit Debit gt Press the Green OK key to select ae i Use the upa and down arrow keys to highlight the option for SET UP Tip gt Press the Green OK key to select Reprint Receipt gt Set Up gt Use the upa and down arrow keys to highlight Trans Prompts Press the Green OK key to select Tips gt SS Se nn Continued on next page Dejavoo Systems Instruction Manual V429 12 INLINE TIPS CONTINUED Action From the Tips Menu press the Green OK Key to select INLINE Use the arrow keys to highlight ON OFF Press the Green OK key to make your selection Display TIPS Inline gt On Inline TIPS have been set The terminal returns to the idle prompt Stor Dejavoo Systems Instruction Manual V429 12 170 PRINT PARAMETERS D Printing the terminal set up report will provide the user with a print out of all the current terminal SET UP parameters For a list of all Set Up options see page 133 Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card FAN Favorites FY Core Menu From the Core Main Menu Press the up arrow Utility gt to highlight APPLICATIONS Press the Green OK key to select Retrieve Password gt Applications gt Use the navigation keys to highlight CREDIT DEBIT application Credit Debit Press the Green OK key to select Credit Debit U
11. Press OK to confirm the amount entered Connecting The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Continued on next page CREDIT CARD SALE SWIPED CONTINUED Action The terminal flashes the host response and prints sales TRANSACTION receipt APPROVED ES Terminal returns to the idle prompt Sron CREDIT CARD SALE MANUAL ENTRY Use the chart below to process a credit sale when the credit card number and expiration date are manually entered at the point of sale using the terminal s key pad Tip It is always a best practice to swipe the credit card through the terminals card i reader Manual entry of a card number should be done only when necessary Action 02 01 08 From the IDLE PROMPT Use the numeric keypad to Swipe or manually key in the credit card account number Enter Card FA Favorites F Account Number DISSDDIIIIIIIOIIS Press OK to confirm your entry Terminal Displays Enter Expiration Date From Card MMYY Input the expiration date from the front of the Po card EXP DATE MMYY Press OK to confirm your entry 00 00 Continued on next page 15 Dejavoo Systems Instruction Manual V429 12 CREDIT CARD SALE MANUAL ENTRY CONTINUED Action Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale The terminal Ente
12. Press the Green OK key to select Trans Prompts gt eS Use the upa and down arrow keys to highlight Trans Prompts the option for CLERK C erks gt Press the Green OK key to select Invoj nvoice gt Card Present Press OK to select the option for PROMPT then Press the Green OK key Prompt gt Personnel gt Use the upa and down arrow keys to highlight On to prompt for Clerk ID during the transaction To prompt for SERVER ID or EMPLOYEE ID instead of CLERK ID use the navigation keys to highlight the desired option On gt Press the Green OK key to select On Server gt Transaction Prompt Clerk ID has been set the terminal returns to the Transaction Prompts Menu Sron Dejavoo Systems Instruction Manual V429 12 156 CONFIGURE PERSONNEL The Personnel option is used to configure a persons name to their invidual Clerk server or Employee ID This configuration provides name identification on reports and receipts for each employee using the terminal For Example The merchant wants to print a daily report sorted by each Clerk s name i because they had previously enable the prompt for Clerk ID and configured Personnel options the report prints showing each Clerks Name i e Clerk 1 Lisa Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card F Favorites FY Core Menu Utility gt
13. Type EBT Entry Swiped Trace 123456 Uchr 12345679 Benefit Cash AMOUNT 164 38 Resp Approved Code 123456 FS Ledger Bal 64 57 FS Avail Bal 80 00 FS Begin Bal 100 00 Ch Ledger Bal 55 00 Ch Avail Bal 102 00 MERCHANT COPY 83 Dejavoo Systems Instruction Manual V429 12 EBT BALANCE INQUIRY Use the chart below to process an EBT Balance Inquiry Step Action DIRE 02 01 08 From the IDLE PROMPT Swipe the EBT Card Swipe or Enter Card Favorites EY For Magic For V Series CARD MODE Press the Down Press the F4 Key to arrow to select EBT select EBT For Magic For V Series Terminal displays Terminal displays BENEFIT TYPE BENEFIT TYPE Benefit Type Pres the Down arrow Pres the F4 Key to to select BALANCE select BALANCE For Magic For V Series Terminal displays Terminal displays BENEFIT TYPE BENEFIT TYPE e Press the up arrow for Press the F2 Key for FOOD balance FOOD balance e Press the Middle Hot e Press the F3 Key for Key for CASH balance CASH balance e Press the down arrow for Press the F4 Key for BOTH BOTH Customer Inputs PIN on PIN PAD then presses ENTER The terminal communicates out to the host via dialing or IP connection Connecting Terminal displays Connecting Transmitting Receiving Data Continued on next page Dejavoo Systems Instruction Manual V429 12 84 EBT BALANCE
14. AMOUNT Step Action Display 02 01 08 From the IDLE PROMPT Swipe CREDIT Card Swipe or Enter Card FAN Favorites FY Select Merchant Use the down arrow to select the desired Merchant Nails by Lisa MID processing ths transaction Spa La Di Da Press the up or down arrow on the keypad to change the transaction type until the terminal displays VOID Enter Amount Input the dollar amount to be VOIDED then Press OK 0 00 Credit lf the amount shown is correct press the F2 Key to confirm CONFIRM AMOUNT if it is not correct press the F4 Key and re enter the The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Connecting TRANSACTION The terminal flashes the host response and prints APPROVED receipt Terminal returns to the idle prompt wo VOID CREDIT TRANS TRANS Step _ Action From the IDLE PROMPT Swipe CREDIT Card Press the up or down arrow on the keypad to change the transaction type until the terminal displays VOID Press OK leaving amount at 0 00 Value Input the transaction number for the transaction you wish to VOID for this card then Press OK to confirm your entry For Magic For V Series If the amount shown is correct press the a up arrow to confirm if it is not correct press the down arrow and re enter the amount from Step 3 If the amount shown is corre
15. INQUIRY CONTINUED Action Printing Prints the requested EBT balance information a Terminal returns to the idle prompt E EBT RECEIPT FOOD BAL INQUIRY EBT RECEIPT CASH BAL INQUIRY ABC STORE ABC STORE 4534 Any Street 4534 Any Street Somewhere NY 111111 Somewhere NY 111111 555 777 8888 555 777 8888 04 07 07 09 00 04 07 07 09 00 FS Ledger Bal 75 00 Ch Ledger Bal 75 00 FS Avail Bal 76 00 Ch Avail Bal 101 00 FS Begin Bal 100 00 85 Dejavoo Systems Instruction Manual V429 12 UNIVERSAL TERMINAL FEATURES CORE MENU The following section provides feature explanations and steps for global terminal settings Due to the secure multiple application capabilities of the Dejavoo product each host application functions independently it is for this reason that the Core System Menu is where you will find features that share information of all applications combined The Global Terminal features outlined in this section are as follows m Date amp Time m Display Contrast Backlight Settings m Keyboard Beep m Printer Contrast m Security Settings Communication Settings Global Reports Global Settlement Loyalty Training Mode i Download Software For assistance with this menu option please contact your Help Desk or Merchant Services provider EDIT THE DATE amp TIME Use the steps below to edit the Date amp Time in your Dejavoo terminal Date is in MM
16. Instruction Manual V429 12 EBT CASH BENEFIT VOUCHER SALE Use the chart below to process an EBT Cash Benefit Voucher Sale Transaction Step Action DREN 02 01 08 From the IDLE PROMPT Swipe the EBT Card Swipe or Enter Card Favorites EY For Magic For V Series CARD MODE Press the Down arrow Press the F4 Key to to select EBT select EBT Terminal displays BENEFIT TYPE Press the Middle Hot Key AKA Favorites Key to select CASH Terminal defaults to Sale Press the Up arrow to change the transaction VOUCHER SALE type to VOUCHER SALE Enter Amount 0 00 Input the dollar amount of the Cash Benefit Voucher EBT NEXT Sale then Press OK EBT A Cod Input the previously obtained voice authorization PP n code then Press OK Input the EBT Serial Number from the manual EBT Serial Num ee Continued on next page Dejavoo Systems Instruction Manual V429 12 82 EBT CASH BENEFIT VOUCHER SALE CONTINUED Action CASHBACK Input the customer s Cash back amount then Press OK Enter Amount 0 00 The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Connecting 9 Terminal returns to the idle prompt amp ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 SALE Acct RK RAK AK RAK KKH HOG
17. Loyalty Program Points can only be redeemed when the card is swiped Note Points are tracked by card only Using different credit cards will result in separate point balances per card The customer will have the opportunity to opt in or out for each different card swiped in the terminal Action DIETON 02 01 08 From the Idle Prompt SWIPE the Credit or Debit card Swipe or Enter Card INPUT the dollar amount 0 00 of the Sale and press the Green OK Key e a 0 00 Debit Connecting The Terminal will connect with the HOST and display the response Connecting Sending Receiving before providing the Approval Response For Magic For V Series i Loyalty The Terminal will prompt The Terminal will prompt ooo pole e p euch Would you like to be part of Would You Like To Loyalty YES or NO 5 Use th ae Loyalty YES or NO Be Part of Loyalty Se Me ab arrow Key t9 Use the F2 key to select select YES or the down ves or the F4 key for NO arrow key for NO Upon Approval the Terminal will print out the Sale Receipt which will then include the Points Earned on that transaction the Points Balance and Number of Points needed to receive Reward Ston Dejavoo Systems Instruction Manual V429 12 112 LOYALTY PROGRAM RECEIPT EXAMPLES Customer Copy When Reward Received ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 Trans 1 Batch
18. ON or OFF Note All ations in Training Mode are fictitious and NOT real To process live actions and transactions in the terminal you must have Training Mode OFF When Training Mode is on the terminal idle prompt will blink TRAINING MODE and every receipt and report will print with a training mode disclaimer reminder at the bottom of the print Action 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card F Favorites FY Core Menu From the Core Main Menu use the down arrow to highlight UTILITY Reports gt Press the Green OK key to select Favorites Utility gt Press the up arrow to highlight TRAINING MODE Training Mode gt Press the Green OK key to select Loyalty gt Restart Terminal The terminal will prompt ENTER TRAINING Training Mode For Magic For V Series Press the Up arrow Press the F2 Key for YES eae for YES to turn Training to turn Training Mode ON Enter Training Mode Mode ON or Press the or Press the F4 Key for YES NO Down arrow for NO to NO to turn Training Mode turn Training Mode OFF OFF When put in Training Mode the terminal will print out a disclaimer advising that transactions run in Training Mode are fictitious and not live actions or transactions If Training Mode is on the idle prompt will blink TRAINING MODE to remind you the terminal is not in live mode Sron 107 Dejavoo Systems Instruction M
19. Press the Green OK key to select Reports gt Favorites gt Report Menu From the Report Menu Press OK to select l SUMMARY REPORT Daily Report gt Summary Report gt 4 Terminal returns to the Core Menu 105 Dejavoo Systems Instruction Manual V429 12 RETRIEVE PASSWORD CORE MENU When a password is forgotten it is possible to retrieve it at the terminal To do this the terminal will prompt for the answer to the security information previously set up when the password was first edited from the default password of 1234 For more information on how to edit the password see page 139 Use the steps below to retrieve a forgotten password from the terminal Action 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card Favorites From the Core Main Menu use the down arrow to highlight RETRIEVE PASSWORD Favorites gt Press the Green OK key to select Utility Retrieve Password gt Use the alphanumeric keypad to input the answer SECURE QUESTION to your previously set up security question y P y P y9 Last 4 of SS Press the Green OK key to confirm your answer PASSWORD The terminal will display the current password for 02 01 08 3 seconds Terminal returns to the Security main menu Srog Dejavoo Systems Instruction Manual V429 12 106 TRAINING MODE ON OFF O Use the directions below to turn training mode
20. REFUND Acct RK RAK AK KA KKK HHS Type VISA VOIDED AMOUNT 164 38 Resp VOIDED Code 123456 Refunds accepted with receipt www abcstore com CUSTOMER COPY RETAIL RECEIPT VOID FORCED SALE MERCHANT COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 VOID FORCED Acct aoe ek eee or Type VISA VOIDED AMOUNT 164 38 Resp VOIDED Code 123456 Disclaimer here Customer Name MERCHANT COPY CUSTOMER COPY Peereere rrr rrr rrer tert rrr rrr errr terre rrr rr tree rrr rrr rr irr irr rrr errr errr rr rrr r iri irri rrr iri rrr rrr rrr iii rrr ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 VOID FORCED Acct aoe ee oe i Type VISA VOIDED AMOUNT 164 38 Resp VOIDED Code 123456 Refunds accepted with receipt www abcstore com CUSTOMER COPY Dejavoo Systems Instruction Manual V429 12 EBT FooD BENEFIT SALE ELECTRONIC BENEFITS TRANSFER EBT Electronic Benefits Transfer provides both food stamp and or cash benefits to i customers With EBT transactions customers access their benefits through the terminal by using their EBT cards Merchants must be subscribed to an EBT host and an active PIN Pad is required Use the chart below to process an EBT Food Stamp Transactions Step Action From the IDLE PROMPT Swipe the EBT Card For Magic Press th
21. Retrieve Password Applications gt Use the navigation keys to highlight a CREDIT DEBIT application Credit Debit gt Press the Green OK key to select ee Continued on next page 135 Dejavoo Systems Instruction Manual V429 12 EDC REPORT CONTINUED Action From the Credit Debit Menu use the down arrow to highlight HOST UTILITY Press the Green OK key to select Host Utility gt From the Host Utility Menu use the use the up and down arrow keys to highlight EDC REPORT Press the Green OK key to select value Added n EDC Report 6 EDC Report Prints Terminal returns to the idle prompt See example below Sron EXAMPLE OF EDC REPORT a A EDC Report Host Name Host X TPN 12300022X EDC Supported Credit Debit Capture Type Host Batch Type Auto Merchant 123123 Terminal Fo 321321 Client 2 111222 Auth Dial Phone1 800 555 1212 Baud Rate 3600 STOP Bice 32 Parody 32 Phone2 888 555 1212 Baud Rate 7200 SCOp Bite 32 Parody 32 Phone 3 866 555 1212 Baud Rate 5200 Stop Bres32 Parody 32 Settle Dial Phonel 886 555 1212 Baud Rate 7200 OCOD Bits 32 Parody 22 End of Report Dejavoo Systems Instruction Manual V429 12 136 SET BATCH NUMBER that this feature be utilized only with the instruction and assistance of the users Help Desk T This feature allows the batch number to be changed at the terminal level It is re
22. Swipe Credit Card Use the down arrow to select the desired Merchant MID processing ths transaction Press the up or down arrow on the keypad to change the transaction type until the terminal displays RETURN The terminal now displays RETURN Enter Amount Input the dollar amount of the Ticket Only sale and Press OK to confirm the amount The terminal displays the numeric value as it is being entered For Magic lf the amount shown is correct press the a up arrow to confirm if it is not correct press the down arrow and re enter the amount 55 For V Series If the amount shown is correct press the F2 Key to confirm if it is not correct press the F4 Key and re enter the amount Dejavoo Systems Instruction Manual V429 12 Display 02 01 08 Swipe or Enter Card F Favorites EY Select Merchant Nails by Lisa Spa La Di Da RETURN Enter Amount 0 00 Credit RETURN Enter Amount 5 00 Credit CONFIRM AMOUNT RETURN 5 00 Continued on next page Multi Merchant MULTI MERCHANT CREDIT CARD RETURN SWIPED CONTINUED Action Display Transaction is offline Not host based The Terminal Does Not Dial Out Prints Receipt Only Connecting The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Transaction is Live Host Based TRANSACTION
23. T For Example The local retail store created a report that prints a daily report of ALL Payment Action 02 01 08 From the idle prompt press the OK key to access the Dejavoo Core Menu Swipe or Enter Card FAN Favorites FY From the Core Main Menu use the up arrow to highlight APPLICATIONS Utility gt Press the Green OK key to select Retrieve Password gt Applications gt Use the navigation keys to highlight CREDIT DEBIT application ee Credit Debit Press the Green OK key to select ee Use the down arrow key to highlight the option for REPORT Run a Transaction gt Press the Green OK key to select Report gt Host Utility gt Continued on next page 123 Dejavoo Systems Instruction Manual V429 12 REPORT GENERATOR CONTINUED Action Display From the Report Menu use the upa or down arrow keys to highlight the option for REPORT Detailed Report gt GENERATOR History Report gt Press the Green OK key to select Report Generator gt B The terminal displays REPORT TYPE Use the navigation keys to highlight the desired Daily gt selection then press the Green OK key The terminal displays PAYMENT TYPE Use the navigation keys to highlight the desired selection then press the Green OK key Credit Debit The terminal displays TRANSACTION TYPE use ype the upa and down arrow keys to highlight your selection A
24. The terminal returns to the idle prompt Sron Tl eZ r A moov O Z RETAIL RECEIPT CREDIT SALE MERCHANT S Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 SALE MASTERCARD Card Swiped Acct Type Entry AMOUNT 164 38 Approved 123456 Resp Code Disclaimer here Customer Name MERCHANT COPY err er erie rr errr re rrerrrrrr rrr rr rr errr rrr errr rr errr rrr rrr rir iret r rrr rr iret r rrr rrr iri rrr rrr rrr iri rrr rrr titi rrr iii rrr Definition Line 21 Dejavoo Systems Instruction Manual V429 12 a RETAIL RECEIPT CREDIT SALE CONTINUED CUSTOMER S COPY Line ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 Trans 1 Batch 1 SALE Card Swiped Resp Approved Code 123456 AMOUNT 164 38 Refunds accepted with receipt www abcstore com CUSTOMER COPY Definition Merchant Header 5 lines 24 characters per line Date amp Time of transaction Transaction and Batch Transaction Type i e Sale Refund Void etc Merchant Trailer up to 5 lines 24 characters per line Identifies this is the Customer s Copy TICKET ONLY SALE This transaction is used when an Authorization Number has already been obtained via Authorize only transaction or through voice authorization
25. The trminal returns to the Transaction Prompts Menu Sron Display Applications O O Credit Debit gt Credit Debit Menu Tip gt Reprint Receipt gt Set Up gt Set Up Security Card Types gt Trans Prompts gt nQD SSS SaaS Sa Trans Prompts Card Present gt Card Present Dejavoo Systems Instruction Manual V429 12 CARD CODE Use the chart below to enable or disable and configure settings for Card Code prompts during l a transaction Tip If Then Where to Find it Will Prompt for CVV Back of card M C Will Prompt for CVV2 Back of card Will Prompt for CID Front of card Will Prompt for CID Front of card Step Action Display 02 01 08 From the idle prompt press the OK key to access Swipe or the Core Menu p nter Card FAN Favorites F Core Menu Utility Retrieve Password gt From the Core Main Menu Press the up arrow to highlight APPLICATIONS Press the Green OK key to select Applications gt Use the navigation keys to highlight ae CREDIT DEBIT application Credit Debit gt Press the Green OK key to select ee N Use the upa and down arrow keys to highlight Press the Green OK key to select Reprint Receipt Set Up gt Set Up Use the upa and down arrow keys to highlight the option for TRANS PROMPTS Press the Green OK key to select Security Card Types gt Trans Prompts g
26. Type RETURN Enter Amount 0 00 EBT Amount 14 33 Continued on next page Dejavoo Systems Instruction Manual V429 12 76 EBT FOOD BENEFIT RETURN CONTINUED Action Display Customer Inputs PIN on PIN PAD then presses ENTER The terminal communicates out to the host via dialing or IP connection ee Terminal displays Connecting Transmitting Receiving Data TRANSACTION The terminal flashes the host response and prints APPROVED receipt ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 RETURN Acct EKI en en Type EBT Entry Swiped Trace 123456 Benefit Food AMOUNT 164 38 Resp Approved Code 123456 FS Ledger Bal 64 57 FS Avail Bal 80 00 FS Begin Bal 100 00 Ch Ledger Bal 55 00 Ch Avail Bal 102 00 MERCHANT COPY gi Dejavoo Systems Instruction Manual V429 12 EBT FOOD BENEFIT VOUCHER RETURN Use the steps below to process a Return for a Food Benefit Voucher Sale Note that a VOID is not allowed for EBT Food Benefit transactions a return must be processed instead Action Display 02 01 08 1 From the IDLE PROMPT Swipe the EBT Card Swipe or Enter Card For Magic For V Series CARD MODE 2 Press the down Press the F4 Key to arrow to select EBT select EBT For Magic For V Series Terminal displays Terminal displays 3 BENEFIT TYPE BENEFIT TYPE Be
27. batch Found and cancel the VOID transaction later because it didn t fit Since the terminal has not settled and the original transaction resides in the current batch the merchant processed a VOID transaction to nullify the original sale T For Example The customer purchased a summer dress then brought it back a few hours VOID CREDIT TRANS BY DOLLAR AMOUNT Step Action Display 02 01 08 From the IDLE PROMPT Swipe CREDIT Card Swipe or Enter Card FAN Favorites Press the up or down arrow on the keypad to change the transaction type until the terminal displays VOID Input the dollar amount to be VOIDED then Press OK Enter Amount 0 00 Credit Continued on next page VOID CREDIT TRANS BY DOLLAR AMOUNT CONTINUED Step Action For Magic For V Series correct press the up CONFIRM AMOUNT 3 correct press the F2 Key to confirm if it is not correct VOID 5 00 press the F4 Key and re enter the amount arrow to confirm if it is not correct press the down arrow and re enter the amount The terminal communicates out to the host via dialing EELT E 4 or IP connection Terminal displays Connecting Transmitting Receiving Data TRANSACTION The terminal flashes the host response and prints APPROVED receipt 6 Terminal returns to the idle prompt Sron 65 Dejavoo Systems Instruction Manual V429 12 MULTI MERCHANT VOID CREDIT TRANS BY DOLLAR
28. code is used at a later time to perform a Ticket Only sale transaction to charge the account For Example To reserve a cabin at Lake Cawanna there is a 100 00 deposit required at i the time of the reservation The merchant processes an AUTH ONLY transaction for the 100 00 receiving an authorization code to hold the funds When the customer completes his her stay the merchant charges the credit card by processing a TICKET ONLY sale using the authorization number that was previously obtained AUTH ONLY ALLOWED FOR CREDIT ONLY Action From the IDLE PROMPT Swipe CREDIT Card Press the up or down arrow on the keypad to change the transaction type until the terminal displays AUTHORIZATION Input the dollar amount to be AUTHORIZED then Press OK The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints receipt 02 01 08 Swipe or Enter Card FAN Favorites AUTHORIZATION Enter Amount 5 00 Credit Connecting TRANSACTION APPROVED Terminal returns to the idle prompt E RETAIL RECEIPT AUTHORIZATION ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 AUTHORIZATION ONLY Acct TA Ae NG ote Xe ae ale oe By EE Type VISA Entry Card Swiped AUTH AMOUNT
29. customized either through programming or manually at the terminal level For more information on how to customize the terminal s security password at the terminal level see page 82 for instructions DEJAVOO MENUS There are multiple menu s that reside in the Dejavoo Systems software the exact number depends primarily on how many applications are being run in the terminal Please see definitions below Core Menu Application Menu In this menu you will find features settings that are Global to the terminal used by all applications Some examples of Core Menu items are Adjusting the terminal s Contrast Setting the terminal s time and date Printing reports for all applications running in the terminal etc For detailed instructions of Core Menu options see page 75 From the Core menu you can navigate to the different host Application Menu s for example you can access the Credit Debit menu where you will find options such as Transaction Prompts Value Added Server and printing Reports only for Credit Debit transactions etc For detailed instructions on Host Application options see page 102 It is suggested that you IDENTIFYING WHICH DEJAVOO PRODUCT YOU HAVE In this manual you will see instructions and step action guides for both the Dejvoo MAGIC LINE of terminal products and Dejavoo V SERIES terminal products Use the chart below to identify which of the instructions to follow for the terminal you are
30. for Ethernet communication Use the steps below to edit the terminals global communication settings from the Core Menu Step Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card F Favorites EY From the Core Main Menu use the down arrow to highlight UTILITY kes Press the Green OK key to select Eo e Utility gt From the Core Main Menu use the down arrow to highlight COMMUNICATIONS ECIN Software Download gt Press the Green OK key to select Communications gt Use the down arrow key to highlight LOCAL ee PARAMS Print Details gt Press the Green OK key to select Test gt Local Params Use the wdown arrow key to highlight ETHERNET Press the Green OK key to select thernet gt Continued on next page 99 Dejavoo Systems Instruction Manual V429 12 COMMUNICATION SETTINGS ETHERNET CONTINUED Step Action Display OT Then Press OK amp go to step 7 P 1X amp P Mode ress v arrow ress SE EA OK Skip to step 10 DHCP Press OK amp stop Sron ETHERNET MODE Static Press arrow 1X amp Press DHCP gt OK Proceed to step 8 Note The Ethernet Mode option that is currently set for the Modem Communication will be marked with an asterisk Use the up and down arrow keys to highlight desired option Press the Green OK key to select Netmask gt Note Repeat to configure each I
31. is optional you do not have to print a presale ticket for retail with tip it simply eliminates having to ask the customer if he she will be leaving a tip on the card during the transaction Action 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card F Favorites EY From the Core Main Menu use the down arrow to highlight APPLICATIONS Utility gt Press the Green OK key to select Retrieve Password gt Applications gt Applications Use the navigation keys to highlight H CREDIT DEBIT application Credit Debit Press the Green OK key to select a From the Credit Debit Menu use the down arrow to highlight PRESALE TICKET Report gt Press the Green OK key to select Host CAA Presale Ticket gt Continued on next page Dejavoo Systems Instruction Manual V429 12 140 PRESALE TICKET CONTINUED Action Input the dollar amount for the presale ticket Important Note This is NOT a sale A sale PRESALE transaction will need to be completed after the Enter Amount presale ticket is completed by the cardholder 0 00 The presale ticket prints Allow customer to complete presale ticket and return to cashier with their E method of payment See example of Presale Ticket Below Sron EXAMPLE OF PRESALE TICKET ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 01 07 07 PRESALE TICKET AMOUNT 40 38 TIP AMOUN
32. learn more about Card Code options and configurations see page 150 Swiping MasterCard prompts for CVC2 code 3 digits found on the back of the card T Swiping VISA prompts for a CVV2 code 3 digits found on the back of the card Amex amp Discover prompts for CID code 4 digits found on front of the card Action Display 02 01 08 From the IDLE PROMPT Use the numeric keypad to Swipe or manually key in the credit card account number Enter Card F Favorites FY Account Number Press OK to confirm your entry 3715535535350039 Terminal Displays Enter Expiration Date From Card ee MMYY Input the expiration date from the front of the card Press OK to confirm your entry 00 00 Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale The terminal Enter Amount displays the numeric value as it is being entered 0 00 Credit EXP DATE MMYY Continued on next page 19 Dejavoo Systems Instruction Manual V429 12 CREDIT CARD SALE WITH CARD CODE CVV CVC CID CONTINUED Action Input the CVV2 CID or CVC2 information found on the Oo INPUT CID CODE credit card Press OK to confirm your entry The terminal communicates out to the host via dialing or Connecting IP connection Terminal displays Connecting Transmitting Receiving Data TRANSACTION The terminal flashes the host response and prints sales fp OE receipts
33. menu Step Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card F Favorites FY Core Menu Utility gt Retrieve Password From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green OK key to select Applications gt Use the navigation keys to highlight nae CREDIT DEBIT application Credit Debit gt Press the Green OK key to select ee Use the upa and down arrow keys to highlight Press the Green OK key to select Reprint Receipt Set Up gt Print Options gt Security Use the upa and down arrow keys to highlight the option for CARD TYPES Press the Green OK key to select Card Types gt i Y Continued on next page 153 Dejavoo Systems Instruction Manual V429 12 CARD TYPES CONTINUED Action Display Use the upa and down arrow keys to highlight the Card Type you wish to enable or disable All gt Press the Green OK key to select Vj isa gt MasterCard Use the navigation keys to highlight the desired action for the selected card type Press the Green OK key to select On gt On Credit gt Card Type settings successfully made and the terminal returns to the Card Types Menu Sron Dejavoo Systems Instruction Manual V429 12 154 TRANSACTION PROMPTS The Transaction Prompts menu option allows the user to disab
34. question y P y P y9 Last 4 of SS Press the Green OK key to confirm your answer PASSWORD The terminal will display the current password for 3 seconds Terminal returns to the Security main menu Srog Dejavoo Systems Instruction Manual V429 12 96 COMMUNICATION SETTINGS MODEM The following options enable edits to the following modem communication parameters Dialing Prefix Dialing Suffix E Dial Type The definition of each modem communication parameter is as follows i When a number i e 9 is needed before a phone to dial out Dialing Suffix When a number i e 9 is needed after a phone to dial out Dial Type Sets the dial to either Touch Tone or Pulse dial Use the steps below to edit the terminals global communication settings from the Core Menu Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card Core Menu From the Core Main Menu use the down arrow to highlight UTILITY Reports gt Press the Green OK key to select Favorites gt Utility gt From the Core Main Menu use the down arrow to highlight COMMUNICATIONS Settings gt Press the Green OK key to select saioa Mon oal Communications gt Communications Use the down arrow key to highlight LOCAL PARAMS Print Details gt Press the Green OK key to select Test gt Local Params gt Local Parameters Press the Green O
35. s secure multi application functionality allows applications to coexist yet function Zs independent of each other Terminal level passwords are configurable for each host application and for the Core Menu The following are security option that can be configured for the Core Menu E Menu Security m Edit Password E Retrieve Password MENU SECURITY CORE MENU Use the chart below to configure the password requirement for accessing Core Menu options Action Display From the idle prompt press the OK key to access 02 01 08 the Core Menu Seo Enter Card F Favorites EY From the Core Main Menu use the down arrow to highlight UTILITY Renae Press the Green OK key to select Bavainteds Utility gt From the Core Main Menu use the down arrow to highlight SECURITY Communications gt Press the Green OK key to select Favorites Security gt EE Press the Green OK key to select Menu Utility Menu Utility gt Press the Green OK key to select Note The Menu Security option that is currently Password On gt set for the Core Menu will be marked with an asterisk Password Off 6 Terminal returns to the Security main menu Srog 93 Dejavoo Systems Instruction Manual V429 12 Use the arrow keys to highlight desired option EDIT PASSWORD CORE MENU As stated in the About this Manual section the Terminal s default password is 1234 The default password can be customized
36. the Core Menu to print totals for all applications For information on how to print a report for a specific host application only see page 103 DAILY REPORT FOR ALL APPLICATIONS This Core Menu option provides daily report information for ALL active terminal applications The Daily Report prints the transaction Card Type Transaction Type Last four digits of the Account Number and dollar amount for each transaction that are in the current open batch Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card From the Core Main Menu press the downy Core Menn arrow key to highlight REPORTS Settlement gt Press the Green OK key to select Reports Favorites From the Report Menu Press OK to select DAILY Report Menu REPORT Daily Report gt Summary Report gt 4 Terminal returns to the Core Menu Dejavoo Systems Instruction Manual V429 12 104 SUMMARY REPORT FOR ALL APPLICATIONS D This Core Menu option provides transaction totals information for ALL active terminal applications This Summary Report prints total amounts for each transaction type for all active applications in the current and open batch Action 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card Favorites Core Menu From the Core Main Menu press the down v arrow key to highlight REPORTS seu amen
37. the GSM Network GPRS YES Successfully located the GPRS Network PPP YES Sucessfully registered onto the GPRS Network LED LIGHT COMMUNICATION INDICATORS V SERIES ONLY The V Series has a series of LED indicator lights located top left above the Display window These three indicator lights assist in troubleshooting and identifying communication connectivity as follows Light Indicates Example Solid green on left LED Successful communication Blinking orange on center Terminal is attempting LED communication Solid red on right LED Communication failed eee For example Assoon as connection was established the green light will turn on and blink while sending receiving data When send receive is over light turns to steady green 1 priority is dial as soon as modem initialization starts and until dialing is over the orange light will be ON or blinking If connection failed the light should be turned to red until re try sequence starts lf current media is being disconnected the lights will be OFF upon completion of disconnect Dejavoo Keypad Layouts All Dejavoo terminals have a number of keys in common These keys are the same and perform the same function regardless of the Dejavoo model Other keys are unique to either one model or a series of models Common Keys KEY FUNCTION 1 0 Number Enter amounts account numbers dates and such Keys e Alphanumeric entry multitap to ac
38. the base amount and Input Tip Amount Input the tip amount from the Presale Ticket presale ticket then Press OK was used Input the tip amount requested Presale Ticket by customer then Press OK was NOT used For Magic For V Series If the amount shown is correct press the up arrow to confirm if it is not correct press the down arrow and re enter the amount from Step 3 For Magic lf the amount shown is correct press the F2 Key to confirm if it is not correct press the F4 Key and re enter the amount from Step 3 For V Series Terminal Displays Is The Card Present press the up arrow to confirm card present or if it is not present press the down arrow Press OK to confirm Terminal Displays Is The Card Present press the F2 Key to confirm card present or if it is not present press the F4 Key Press OK to confirm Then If Proceed to Card Present Step 9 Card Not Present Proceed to Step 8 Terminal Displays Enter Address Input the numeric portion of the address only The terminal displays the numeric value as it is typed Press OK to confirm your entry 45 Dejavoo Systems Instruction Manual V429 12 Display ADD TIP AMOUNT Sale 20 00 TIP 0 00 CONFIRM AMOUNT Total Amount 25 00 CARD PRESENT ENTER ADDRESS 432 Continued on next page Credit W Tip With AVS CONTINUED Action Terminal Displays
39. to select Applications gt Use the navigation keys to highlight ae CREDIT DEBIT application Credit Debit Press the Green OK key to select ee Presale Ticket gt Reprint Receipt gt Use the up and down arrow keys to highlight the option for SET UP Press the Green OK key to select Use the upa and down arrow keys to highlight the option for TRANS PROMPTS Security Press the Green OK key to select Card Types _ Trans Prompts gt a Continued on next page Dejavoo Systems Instruction Manual V429 12 164 AVS PROMPT CONTINUED Action Display Trans Prompts Use the upa and down arrow keys to highlight the option for AVS Press the Green OK key to select Card Present Card Code Use the navigation keys to highlight the Card Type you wish to manage AVS settings for Press the Green OK key to select Use the navigation keys to highlight the desired AVS prompt setting Off Press the Green OK key to select Awan On Manually Entered gt Cenna ate and Card Permina AND the input Prompts for Entry i S Card Present Response Is Mnom sweet OONO Anetcudrmws Pomaro manon aint v eres Pomeren Card Not Present Card Present YES Does NOT prompt for any AVS Card Not Present Card Present NO Prompts for ZIP then ADDRESS Then Terminal Prompts 165 Dejavoo Systems Instruction Manual V429 12 F
40. will be lengthy be sure lj to check the terminal s paper supply Step Action Display 02 01 08 From the idle prompt press the OK key to access the Dejavoo Core Menu Swipe or Enter Card FAN Favorites FY From the Core Main Menu use the up arrow to highlight APPLICATIONS Utility Press the Green OK key to select Retrieve Password Applications gt Use the navigation keys to highlight CREDIT DEBIT application SS SSS SEE Credit Debit Press the Green OK key to select ee Use the down arrow key to highlight the option for REPORT Run a Transaction gt Press the Green OK key to select Report Host Utility gt From the Report Menu use the down arrow key to highlight the option for DETAILED REPORT Daily Report Press the Green OK key to select Summary Report Detailed Report Continued on next page 119 Dejavoo Systems Instruction Manual V429 12 DETAILED REPORT CONTINUED Action 3 29 07 2 30pm l TOPON PRINTING DETAILED Report Prints and terminal displays Printing KORT Summary Report Use the navigation keys to highlight the desired selection Print Detailed to print the report from the terminal OR View Detailed to view the report from the terminal display View Detailed Print Detailed 8 Terminal returns to the Report Menu Sro See Report Example Below MY BUSINESS 123 MAIN ST ANYTOWN NY 11111 T g00 929712324 Detai
41. working with The models in this line of products includes C5 X5 X8 M3 amp M8 You can identify if your terminal model is part of the MAGIC Line by the following Turn your terminal over the label will identify MAGIC and the MAGIC LINE model of that specific terminal X5 and X8 terminals will say MAGIC INSIDE on the printer cover There are 3 Navigation Keys under the display an up arrow a favorite key and a down arrow The models in this line of products includes V5 V8 V9 V8 V9 You can identify if your terminal model is part of the V Series by the following The model number printed on the display will begin with a V V SERIES Turn your terminal over the label will identify VEGA and the model of that specific terminal le VEGA5000 There are 6 Navigation Keys under the display an F1 F2 F3 F4 an up arrow and a down arrow 3 Dejavoo Systems Instruction Manual V429 12 ICONS ON TERMINAL DISPLAY Magic Line Icon Definition f Confirms terminal has power plugged in i Shows the terminal modem is currently using the phone line Shows terminal modem has been MAGIC LINE disconnected from phone line or Line is not in use by terminal Padlock is displayed when Internal PinPad is prompting use to enter PIN during Debit EBT transaction Activity Similar to an hourglass on a PC Terminal is thinking This is usually seen on Booting ISE Confirms a USB Do
42. 1 SALE Acct ARK RAK ACK KK KKH HHS Type VISA Entry Card Swiped Server 2 Lisa AMOUNT 50 35 TIP AMT TOTAL AMT Tip Sugg 1 15 7 55 Tip Sugg 2 18 9 06 Tip Sugg 3 20 10 07 Resp Approved Code 123456 Congratulations you Have wona 10 Discount Your New Points Balance is 10 Refunds accepted with receipt www abcstore com CUSTOMER COPY 113 Customer Copy When Points Earned ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 Trans 1 Batch 1 SALE Acct ARK RAK ACK KK KKH HHH Type VISA Entry Card Swiped Server 2 Lisa AMOUNT TIP AMT TOTAL AMT Tip Sugg 1 15 7 55 Tip Sugg 2 18 9 06 Tip Sugg 3 20 10 07 Resp Approved Code 123456 Points Earned 50 Points Balance 350 Only 150 more points to receive reward Refunds accepted with receipt www abcstore com CUSTOMER COPY Dejavoo Systems Instruction Manual V429 12 CREDIT DEBIT APPLICATION MENU RUN A TRANSACTION O By selecting Run a Transaction in the credit debit application menu the terminal will initiate a credit debit transaction This option is in addition to the terminal default of swiping or manually entering a card number from the idle prompt Action Display 02 01 08 From the idle prompt press the OK key to access the Dejavoo Core Menu Swipe or Enter Card FAN Favorites FY Core Menu From the Core Main Menu use the up arrow
43. 12 DEBIT CARD SALE CONTINUED Action Display Have Customer Input PIN number and then Press A OK The terminal communicates out to the host via dialing or Paes IP connection Terminal displays Connecting Transmitting Receiving Data TRANSACTION The terminal flashes the host response and prints debit APPROVED receipt The terminal returns to the idle prompt Sron RETAIL RECEIPT DEBIT SALE MERCHANT Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 SALE Acct KKKKKKKKKKKKEDEE Type Debit Entry Card Swiped Resp Approved Code 123456 TRANS AMOUNT 40 38 CASH BACK 15 00 TOTAL AMOUNT 55 38 MERCHANT COPY Dejavoo Systems Instruction Manual V429 12 CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 Trans 1 Batch 1 Invoice 105 Clerk 4 SALE Acct ed Reet ede eS Type Debit Entry Card Swiped Resp Approved Code 123456 TRANS AMOUNT 40 38 CASH BACK 15 00 TOTAL AMOUNT 55 38 Refunds accepted with receipt www abcstore com CUSTOMER COPY MULTI MERCHANT DEBIT CARD SALE Use the chart below to process a Debit Card sale It is important to note that for security and regulations manually entering a debit card is not allowed debit cards must always be swiped at the point of sale F
44. 164 38 Resp Approved Code 123456 MERCHANT COPY transactions obtain an approval code for the requested amount a Ticket only sale needs to be completed for the merchant to acquire funds for the transaction Only a merchant copy of the receipt will print for Authorization Only transactions Important Note This is NOT a sale Authorization Only 63 Dejavoo Systems Instruction Manual V429 12 VOIDS A Void transaction will nullify a transaction only when that transaction resides in the current l batch the transaction amount must be exactly the same as the original transaction amount The Dejavoo Terminal will check the data base for the original transaction use the If Then chart below for more information Support of Void transactions on debit cards will vary by host it may or may not be allowed check with your Merchant Services provider for further clarification You can void the following transaction types Sale Return amp Ticket Only This section will provide the process for LI Void by CARD LI Void Transaction Find Transaction Then If If the Terminal can match nee card and Amount in batch The Terminal will process a VOID lf the Terminal can match the The terminal will then allow you to search card but not the dollar by transaction number or view all open amount transactions with that account number If the Terminal does not find The Terminal will display Card Not card in
45. 2 Key to confirm if it is not correct press the F4 Key to cancel the VOID request and return to the idle prompt Terminal Dials Out and displays responses Connecting Connected Sending Receiving host response Terminal prints VOID receipt and returns to idle prompt Sron 133 Amount 20 00 CANCEL Connecting Dejavoo Systems Instruction Manual V429 12 VALUE ADDED SERVER The Value Added Server feature allows for communication between the terminal and a third party information source such as a Merchant Management web system This feature allows the user to initiate the communication and retrieve the third party data Please Note The data available for reporting is predetermined by the merchant services provider For Example The merchant needs information on his her cash advance outstanding i balance however he she doesn t have access to a PC to look it up on the internet The merchant can use the Value Added Server option in their Dejavoo terminal to retrieve the information because it has been programmed to do so Step Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card FAN Favorites F From the Core Main Menu use the down arrow to highlight APPLICATIONS Utility gt Press the Green OK key to select Retrieve Password gt Applications gt Use the navigation keys to highlight Applications CREDIT DEBIT appli
46. 2 digit month DD 2 digit day YY 2 digit year and Time is in Military format HH 2 digit hour MM 2 digit minute SS 2 digit second both entries done without spaces Action 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card F Favorites EY From the Core Main Menu use the down arrow to highlight UTILITY Reports ress the Green OK key to select Favorites gt Utility gt Utility Press the Green OK key to select SETTINGS Settings Software Download Communications Continued on next page EDIT THE DATE amp TIME CONTINUED Dejavoo Systems Instruction Manual V429 12 86 87 Action Press the Green OK key to select DATE AND TIME Use the yellow 4 backspace key to clear the date currently set in the terminal Use the keypad to input the correct date in MMDDYY format Press the Green OK key to confirm date is accurate Use the yellow 4 backspace key to clear the time currently set in the terminal Use the keypad to input the correct time in Military format HHMMSS hour minute second format Press the Green OK key to confirm date is accurate Note for a chart of military time conversions see below Settings Date and Time gt Display gt Backlight gt Date MMDDYY 071208 Time HH MM SS 160422 Dejavoo Systems Instruction Manual V429 12 ADJUSTING THE DISPLAY CONT
47. Card FAN Favorites FY Account Number IIIS IVISOIS IOS Press OK to confirm your entry Terminal Displays Enter Expiration Date From Card MMYY EXP DATE MMYY Input the expiration date from the front of the card Press OK to confirm your entry 00 00 Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale before the tip The terminal Enter Amount displays the numeric value as it is being entered 0 00 Credit Continued on next page CREDIT W TIP MANUALLY ENTERED CONTINUED Step Action Display The terminal displays the base amount and Input Tip Amount Presale Ticket presale ticket then Press OK was used ADD TIP AMOUNT Input the tip amount requested Presale Ticket by customer then Press OK Sale 20 00 was NOT used TIP 0 00 No tip is being Press OK to bypass the tip lefton the card amount If the amount shown is If the amount shown is ss correct press the a up correct press the F2 Key CONFIRM AMOUNT arrow to confirm if it is not to confirm if it is not correct press the down correct press the F4 Key Total Amount SZS Uy arrow and re enter the and re enter the amount amount from Step 3 from Step 3 ENTER CLERK ID The terminal displays Enter Clerk ID Using the keypad input the Clerk ID Press OK to confirm your entry 12 The terminal communicates out to the host via dialing or IP connection Terminal display
48. Dejavoo Core Menu From the Core Main Menu use the up arrow to highlight APPLICATIONS Press the Green OK key to select Use the navigation keys to highlight CREDIT DEBIT application Press the Green OK key to select Use the down arrow key to highlight the option for REPORT Press the Green OK key to select From the Report Menu highlight the option for SUMMARY REPORT Press the Green OK key to select Display 02 01 08 Swipe or Enter Card F Favorites EY Utility gt Retrieve Password Applications gt Applications i en Credit Debit Credit Debit Menu Run a Transaction Report gt Host Utility Report Menu Daily Report gt Summary Report gt Detailed Report Continued on next page Dejavoo Systems Instruction Manual V429 12 SUMMARY REPORT CONTINUED Step Action Display e Terminal returns to the Report Menu see Report Example Below MY BUSINESS 123 MAIN ST ANYTOWN NY 11111 l 800 33371234 Terminal Number 123456 Merchant 6543215432 Batch Number S Amount 64 33 Return 00 Void 00 Auth Ticket Records End of Report Dejavoo Systems Instruction Manual V429 12 118 DETAILED REPORT The Detailed Report will print OR display a full receipt Without the Header or Trailer for each transaction in the current batch N Important Note If there are many transactions in the batch this report
49. ENU SECURITY Use the chart below to enable or disable a password requirement prior to accessing 4 specifically designated menu options or all menu options Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card FA Favorites F Core Menu Utility gt Retrieve Password gt From the Core Main Menu Press the up arrow to highlight APPLICATIONS Press the Green OK key to select Applications gt Applications Use the navigation keys to highlight ee CREDIT DEBIT application Credit Debit gt Press the Green OK key to select ee Use the upa and down arrow keys to highlight the option for SET UP Tip gt Press the Green OK key to select Reprint Receipt gt Set Up gt Use the upa and down arrow keys to highlight the option for SECURITY Print Options gt Press the Green OK key to select Security gt Card Types Continued on next page 149 Dejavoo Systems Instruction Manual V429 12 MENU SECURITY CONTINUED Action You will be required to input the terminal s a password to access the security settings Manager Password Use the keypad to input the password Press the Green OK key to select Note The Default Password is 1 2 3 4 Security Use the upa and down arrow keys to highlight the option for MENU SECURITY Press the Green OK key to select Transaction Type Menu Security Ed
50. ESENT Then If Proceed to Card Present Step 10 Card Not Present Proceed to Step 8 Terminal Displays Input CID Code E Input the CVV2 CID or CVC2 information found on the DT DA credit card Press OK to confirm your entry 4532 Continued on next page CREDIT W TIP CARD CODE CVV CVC CID CONTINUED Action The terminal displays Enter Clerk ID Using the keypad input the Clerk ID Press OK to confirm your entry The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints sales receipt ENTER CLERK ID 12 Connecting TRANSACTION APPROVED 12 Terminal returns to the idle prompt Sron 49 Dejavoo Systems Instruction Manual V429 12 DEBIT WITIP SALE Use the chart below to process a retail with tio Debit Card sale It is important to note that for security and regulations manually entering a debit card is not allowed debit cards must always be swiped at the point of sale For a successful transaction you must be a debit card accepting merchant Step Action From the IDLE PROMPT Swipe DEBIT Card For Magic For V Series Press the up arrow to Press the F2 Key to select select DEBIT DEBIT Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale before the tip The terminal displa
51. Enter Zip Code Using the key pad input the card holder s zip code The terminal displays the ENTER ZIP CODE numeric value as it is typed 11001 Press OK to confirm your entry The terminal displays Enter Clerk ID ENTER CLERK ID Using the keypad input the Clerk ID Press OK to confirm your entry 12 The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Connecting TRANSACTION The terminal flashes the host response and prints the APPROVED sales receipts Terminal returns to the idle prompt Sron CREDIT W TIP CARD CODE CVV CVC CID When the Card Code option is enabled the terminal will prompt during the Retail with Tip sale for the three digit code on the back of the card or the four digit code on the front of the card for American Express amp Discover cards Please note Card Code needs to be enabled in the Set Up Menu for Credit Debit To learn more about Card Code options and configuration see page 150 Swiping MasterCard prompts for CVC2 code 3 digits found on the back of the card T Swiping VISA prompts for a CVV2 code 3 digits found on the back of the card Amex amp Discover prompts for CID code 4 digits found on front of the card Action 02 01 08 From the IDLE PROMPT Use the numeric keypad to Swipe or manually key in the credit card account number Enter Card Account Num
52. K key to select MODEM Modem Continued on next page 97 Dejavoo Systems Instruction Manual V429 12 COMMUNICATION SETTINGS MODEM CONTINUED Action Dialing Prefix Press OK amp go to step 7 eeu Dialina Suffix Press w arrow 1X amp Press Prefix 9 OK Skip to step 9 Suffix Press arrow 2X s amp Press Dial Type Dial Type OK Skip to step 11 Using the keypad input the desired dialing prefix Dial Prefix Press the Green OK button to confirm Enter odak Terminal returns to the modem communications menu Sro Using the keypad input the desired dialing suffix Dial Suffix Press the Green OK button to confirm Enter 4 to dial Terminal returns to the modem communications menu Stor Use the up and down arrow keys to highlight desired option ETHERNET MODE 11 Press the Green OK key to select Tone Note The Dial Type option that is currently set for the Modem Pulse gt Communication will be marked with an asterisk Terminal returns to the modem communications menu Sron Dejavoo Systems Instruction Manual V429 12 98 COMMUNICATION SETTINGS ETHERNET The following options enable edits to the following Ethernet communication parameters E DHCP or Static IP Communication Parameters T The definition of each Ethernet communication parameter is as follows Configures the choice of DHCP or Static IP for Ethernet communication Set Up Sets up Static IP parameters
53. OOD BENEFIT VOUCHER SALE Action From the IDLE PROMPT Swipe the EBT Card For Magic Press the w down arrow to select EBT For Magic Terminal displays BENEFIT TYPE Press the Up arrow to select FOOD For V Series Press the F4 Key to select EBT For V Series Terminal displays BENEFIT TYPE Press the F2 Key to select FOOD When a voice authorization has been previously obtained you should follow the steps below to complete an EBT Voucher Sale using the obtained voice authorization Display 02 01 08 Swipe or Enter Card Favorites FY CARD MODE Benefit Type Terminal defaults to Sale Enter Amount 0 00 Press the down arrow until you see VOUCHER SALE Enter Amount on the display VOUCHER SALE Enter Amount Input the dollar amount of the VOUCHER sale then 0 00 Press OK EBT a EBT Appr Code Input the previously obtained voice authorization code then Press OK EBT Serial Num Input the EBT Serial Number from the manual Voucher then Press OK Continued on next page Dejavoo Systems Instruction Manual V429 12 74 EBT FOOD BENEFIT VOUCHER SALE CONTINUED Action The terminal communicates out to the host via dialing or IP connection ee Terminal displays Connecting Transmitting Receiving Data TRANSACTION The terminal flashes the host response and APPROVED prints receipt E Terminal returns t
54. P parameter setting Gateway gt Terminal returns to the Ethernet communications menu Sron me mele a For V Series 10 Press the down Press the F4 key for arrow key for NO NO Use DHCP Yes No Use the keypad to input the static IP address in the following format NNN NNN NNN NNN To edit additional IP Params such as Netmask Gateway DNS1 amp DNS2 continue to press the Ethernet Setup down arrow Magic or F4 Key V Series for NEXT IP after each entry 000 000 000 000 DA OE E When Static IP parameters have been completed press the Middle Hot Key Magic or F3 Key V Series for DONE Terminal returns to the Ethernet communications menu Sro Dejavoo Systems Instruction Manual V429 12 100 SETTLEMENT FOR ALL APPLICATIONS Dejavoo provides features and options for efficient management of multiple applications The i Global Settlement feature allows for batch configuration and batch settlement of all active applications at the same time WE Global Daily Settlement E Global Batch Settings For Example XYZ Merchant is subscribed to Credit and Debit Gift Card and Check i applications He wants all three applications to batch at the same time so he uses the Settlement option in the Core Menu to configure the batch settings for all applications Settle Daily Batch FOR ALL APPLICATIONS Use the steps below to manually settle the daily batch for all terminal applications i e Credi
55. RAST O Use the steps below to adjust the contrast on your terminal display Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card F Favorites FY Core Menu From the Core Main Menu use the down arrow to highlight UTILITY Reports gt ress the Green OK key to select eon a e Utility gt Utility Press the Green OK key to select SETTINGS Settings gt Software Download Communications Settings Date and Time Press the down arrow to highlight DISPLAY Press the Green OK key to select Display gt Backlight gt Use the upa and down arrow keys or the Use ee the F2 and F4 keys to increase and decrease the Pisniavicentast display contrast as desired 71 Press the Green OK key to save your setting Valid f 6 Terminal returns to the Settings main menu Sron Dejavoo Systems Instruction Manual V429 12 88 TERMINAL DISPLAY BACKLIGHT SETTINGS Use the steps below to configure the backlight settings on the terminal display Step Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card F Favorites EY From the Core Main Menu use the down arrow to highlight UTILITY Press the Green OK key to select avorites gt Utility gt Utility C Settings Press the Green OK key to select SETTINGS Software Download Com
56. RAUD PREVENTION O Use the chart below to configure Fraud Prevention features to protect against the possibility of counterfeit cards This is an optional feature and can be enabled and disabled in the terminal menu Multiple options for Fraud Prevention have been provided they include E Re enter Full Re enter Last 4 Digits on Card W Display Account to Verify Step Action Display From the idle prompt press the OK key to access rane the Core Menu Swipe or Enter Card FA Favorites FY Core Menu From the Core Main Menu Press the up arrow to highlight APPLICATIONS Utility gt Press the Green OK key to select Retrieve Password gt Applications gt Applications Credit Debit Use the navigation keys to highlight CREDIT DEBIT application Press the Green OK key to select Use the upa and down arrow keys to highlight Press the Green OK key to select Reprint Receipt gt Set Up gt Use the upa and down arrow keys to highlight the option for TRANS PROMPTS Security gt Press the Green OK key to select Card Types Trans Prompts gt C E a I A Continued on next page Dejavoo Systems Instruction Manual V429 12 166 FRAUD PREVENTION CONTINUED Action Use the up and down arrow keys to highlight the option for FRAUD PREVENTION Press the Green OK key to select Use the navigation keys to highlight the desired Fraud Prevention prompt setting
57. Retrieve Password gt From the Core Main Menu Press the up arrow to highlight APPLICATIONS Press the Green OK key to select Applications gt Use the navigation keys to highlight se CREDIT DEBIT application Credit Debit Press the Green OK key to select ee Credit Debit Menu Use the upa and down arrow keys to highlight Tip gt the option for SET UP Reprint Receipt gt Press the Green OK key to select Set Up Use the upa and down arrow keys to highlight the option for TRANS PROMPTS Security gt T Press the Green OK key to select CEL eS Trans Prompts gt OOo Continued on next page 157 Dejavoo Systems Instruction Manual V429 12 CONFIGURE PERSONNEL CONTINUED Step Action Display Use the up and down arrow keys to highlight the option for CLERK Clerks gt Press the Green OK key to select Invoice Card Pracant Clerks Press the down w_ arrow key to highlight PERSONNEL Press the Green OK key to select Personnel O Manage Servers Press the down arrow key to highlight ADD Press the Green OK key to select Add gt Using the keypad input the unique Number for this Add Server Server Clerk or Employee 1D ee Using a multi tap method input the persons name associated with the ID from Step 9 Then Press OK Note find the right letter on the keypad then press that key until the correct letter cycle
58. T Please Complete and Submit wuart FE aZ M L A Important Note This is NOT a sale A sale transaction will o need to be completed after the presale ticket is completed by the cardholder 141 Dejavoo Systems Instruction Manual V429 12 REPRINT RECEIPT D The Reprint Receipt option allows the user to print a copy of a receipt for any transaction residing in the current and open batch Dejavoo provides several methods for reprinting a receipt The options provided to reprint receipts are as follows Last Receipt E By Transaction E By Card LAST RECEIPT Use the chart below to reprint the receipt for the last processed transaction Step Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card FAN Favorites FY Core Menu From the Core Main Menu use the down arrow to Utility gt highlight APPLICATIONS Press the Green OK key to select Retrieve Password gt Applications gt Applications Use the navigation keys to highlight CREDIT DEBIT application l Credit DI o i a Press the Green OK key to select ae From the Credit Debit Menu use the down arrow to highlight REPRINT RECEIPT Host Utility Press the Green OK key to select Presale Ticket Reprint Receipt gt Reprint Receipt Last gt Press the Green OK key to select the option for LAST By Transaction By Card Number g
59. The terminal flashes the host response and prints COMPLETE Refund receipt E Terminal returns to the idle pompt Sro DEBIT CARD RETURN Use the steps below to complete a Debit Card Return Debit Cards cannot be manually entered and must be swiped at point of sale You must be subscribed to a Debit Host and PED is required Tip A debit card sale cannot be VOIDED to refund a debit sale transaction you must i process a RETURN to the debit card Action Display 02 01 08 i From the IDLE PROMPT Swipe DEBIT Card Swipe or Enter Card _ yy CARD MODE Press the up arrow to Press the F2 Key to select select DEBIT DEBIT Press the up or down arrow on the keypad to change a the transaction type until the terminal displays RETURN RETURN Enter Amount Input the dollar amount of the RETURN then Press OK 0 00 Debit rre nn It the amount shown is correct lf the amount shown is correct CONFIRM AMOUNT press the up arrow to ress F2 Key to confirm if it is confirm if it is not correct p y i RETURN 5 00 ENA E S not correct press the F4 Key P and re enter the amount NO re enter the amount from from Step 3 Step 3 PIN Have Customer Input PIN number and then Press OK kkkk Continued on next page 57 Dejavoo Systems Instruction Manual V429 12 DEBIT CARD RETURN CONTINUED Action Transaction is offline The Terminal Does Not Dial Not host Out Prin
60. al Does Not Dial Out Prints Receipt Only Connecting The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Transaction is Live Host Based TRANSACTION The terminal flashes the host response and prints COMPLETE sales receipt Terminal returns to the idle prompt Sron RETAIL RECEIPT TICKET ONLY POereere rrr re rrrrrerrrrrrrrrrr irre terre rrr rr tree rr rrr rrr rr rrr rrr rr rrr rrr errr rrr rrr iri trite r rrr rrr r rrr rir rrr 25 MERCHANT COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 TICKET Acct RK RAK AK KR A KKK OBOE Type VISA Entry Card Swiped AMOUNT 164 38 POST AUTH Code 123456 Disclaimer here Customer Name MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 Trans 1 Batch 1 Invoice 105 Clerk 4 TICKET Acct ele Ae ee eek ae cteis ey FE Type VISA Entry Card Swiped AMOUNT 164 38 POST AUTH Code 123456 Refunds accepted with receipt www abcstore com CUSTOMER COPY shown on the receipt will be the authorization number Note With a TICKET ONLY sale the authorization code previously obtained and used during the TICKET ONLY transaction Dejavoo Systems Instruction Manual V429 12
61. ans Prompts E Tips E Print Parameters PRINT OPTIONS Use the chart below to set the number of receipts and number of reports printed per request or event i Tip Setting print options to 0 zero the terminal operates in No Paper Mode Action 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card FAN Favorites FY From the Core Main Menu use the down arrow to Utility gt highlight APPLICATIONS Retrieve Password gt Press the Green OK key to select Applications gt Applications Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green OK key to select ee From the Credit Debit Menu use the down arrow Press the Green OK key to select eae ae Set Up gt Continued on next page 145 Dejavoo Systems Instruction Manual V429 12 PRINT OPTIONS CONTINUED Step Action DEW Use the upa and down arrow keys to highlight the option for PRINT OPTIONS Print Options gt Press the Green OK key to select Security gt Card Types Setting 1 Highlight NUM RECEIPTS of o t 2 Press Green OK woa P 3 Proceed to Step 7 Num Receipts gt Setting 1 Highlight NUM REPORTS of Re A 2 Press Green OK i 3 Proceed to Step 10 Copies Press the Green OK to continue Use the up and down arrow keys to highlight the desired number of receipts to print None Press the Green OK key to s
62. anual V429 12 LOYALTY CONFIGURING POINTS PER DOLLAR O Use the directions below to configure how many points customers will earn for every dollar they at the merchant location Note Consumers participating in the loyalty program will be prompted for their mobile phone number during the transaction to identify their loyalty account Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card From the Core Main Menu use the down arrow to highlight UTILITY Reports gt Press the Green OK key to select Favorites Utility gt UTILITY Press the up arrow to highlight LOYALTY Press the Green OK key to select Loyalty gt Restart Terminal Press the Green OK Key to select POINTS PER OOOO DOLLAR Points Per Dollar gt Points to Free Item Free Item Continued on next page Dejavoo Systems Instruction Manual V429 12 108 LOYALTY CONFIGURING POINTS PER DOLLAR CONTINUED Action Using the keypad input the number of points you would like to award for each dollar spent and press the Green OK Key Points Per Dollar Terminal display will flash with the response confirming the new Points per Dollar setting Example 109 Points per Dollar set to 1 and return to the Loyalty Menu Sron Dejavoo Systems Instruction Manual V429 12 LOYALTY CONFIGURING POINTS TO FREE ITEM Step
63. ber Press OK to confirm your entry 5 1535 5555 5555555 Terminal Displays Enter Expiration Date From Card MMYY ae Input the expiration date from the front of the card EXP DATE MMYY Press OK to confirm your entry 00 00 Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale before the tip The terminal Enter Amount displays the numeric value as it is being entered 0 00 Credit Continued on next page 47 Dejavoo Systems Instruction Manual V429 12 CREDIT W TIP CARD CODE CVV CVC CID CONTINUED Step Action Display The terminal displays the base amount and Input Tip Amount Presale Ticket Input the tip amount from the ADD TIP AMOUNT was used presale ticket then Press OK Sale 20 00 Presale Ticket Input the tip amount requested TIP 0 00 was NOT used by customer then Press OK No tip is being Press OK to bypass the tip left on the card amount anche Se lf the amount shown is If the amount shown is correct press the up correct press the F2 Key aeS arrow to confirm if itisnot to confirm if it is not Total Amount 25 00 correct press the down correct press the F4 Key arrow and re enter the and re enter the amount amount from Step 3 from Step 3 Terminal Displays Is The Card Present Using the up and down arrow keys move the cursor to highlight your D selection Press OK to confirm CARD PR
64. ber that i was used for the transaction Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card Favorites EY Core Menu From the Core Main Menu use the down arrow to highlight APPLICATIONS Utility gt Press the Green OK key to select Retrieve Password gt Applications gt Use the navigation keys to highlight an O Z USN CREDIT DEBIT application Credit Debit gt Press the Green OK key to select S From the Credit Debit Menu use the down arrow to highlight REPRINT RECEIPT Press the Green OK key to select Reprint Receipt Reprint Receipt From the Reprint Receipt Menu use the down Last gt arrow to highlight BY CARD By Transaction gt Press the Green OK key to select By Card Number gt Use the terminal keypad to input the a corresponding card number for the receipt that is ACCOUNT NUMBER being reprinted Press the Green OK key to continue 5425999999999999 Duplicate receipt prints for specified card number Terminal returns to Reprint Receipt Menu Sron Dejavoo Systems Instruction Manual V429 12 144 SET UP The Set Up option allows the user to enable and configure transaction options at the terminal level Dejavoo provides several configurable options during a transaction The menu options that can be found in the Set Up menu are as follows E Print Options Security E Card Types E Tr
65. cation E Credit Debit Press the Green OK key to select ee From the Credit Debit Menu use the down arrow to highlight HOST UTILITY Run a Transaction Press the Green OK key to select Reports gt Host Utility From the Host Utility Menu use the use the up a and down w arrow keys to highlight VALUE ADDED SERVER Settlement gt Press the Green OK key to select Void Transaction gt Value Added Srv gt Host Utility Menu Continued on next page Dejavoo Systems Instruction Manual V429 12 134 VALUE ADDED SERVER CONTINUED Action Display Press the Green OK key to select MANUAL Value Added Sery REQUEST and initiate communication between Manual Request the terminal and the third party data source a 7 The terminal communicates and connects to the third party data source and retrieves the preselected information Sron EDC REPORT The EDC report prints out all the host settings currently programmed into the terminal i Typically used by Help Desks you can find the following information on the EDC report E Host Name m Terminal Profile m Payment Types Supported E Host Parameters W Authorization Ph E Settlement Ph E Baud Rate Action 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card F Favorites FY From the Core Main Menu use the down arrow to highlight APPLICATIONS Utility gt Press the Green OK key to select
66. cess the alpha characters e From the idle prompt is used to access the Main Menu e Functions as the OK key e Cancels a transaction Red X e Exits menu options to return to idle prompt e Back space to clear data fields Yellow e Back out of menu options one level at a time aye e Navigate up moun the menu options e Change transaction types ANON e Navigate down uate the menu options e Change transaction types T Dejavoo Systems Instruction Manual V429 12 Dejavoo Magic Line Terminal Keypad Layout O Use the diagram below for keypad layout definitions and navigation of the C5 X5 X8 M3 and M8 Magic Line terminals 1 Display 28X64 Pixels Graphical Backlit with Icons Bar 2 Navigation Buttons Up Arrow to Scroll through menus or change Transaction Types Favorites FY D javoo ri AE Down Arrow to Scroll through menus or change transaction types QI ee Ge Hot Key to Access the Favorites Menu 3 Command Keys E 3 ES Cancel Transaction or Return to idle Prompt xX Backspace or Back one menu level 3 ENTER or Access Core Menu 4 Alpha Numeric Keypad Multi tap Alpha Numeric Entry 5 00 On Screen Help Access Access terminal level on screen Help Dejavoo V Series Terminal Keypad Layout O Use the diagram below for keypad layout definitions and navigation of the V5 V8 V9 V8 Plus and V9 Plus V Series terminals 1 Display 28X64 Pixels Graph
67. commended support Changing the batch number effects the successful settlement of the open batch Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card F Favorites FY From the Core Main Menu use the down arrow to highlight APPLICATIONS ated E Press the Green OK key to select Retrieve Password Applications gt Use the navigation keys to highlight er ee CREDIT DEBIT application Credit Debit gt Press the Green OK key to select a From the Credit Debit Menu use the down arrow to highlight HOST UTILITY Run a Transaction ress the Green OK key to select Reports gt Host Utility From the Host Utility Menu use the use the up a and down arrow keys to highlight SET BATCH H Void Transaction gt EDC Report Set Batch gt Host Utility Menu Press the Green OK key to select Continued on next page 137 Dejavoo Systems Instruction Manual V429 12 SET BATCH NUMBER CONTINUED Action Using the key pad input the desired batch number Set Batch Press the Green OK key to continue Starting Batch 3 Terminal sets batch to the number entered in step 6 and returns to the Host Utility Menu Sron DELETE OPEN BATCH This Utility is used to delete the current open batch and all open transactions that reside in the open batch Transactions in the deleted batch will not be sent for settlemen
68. ct Acct Type Entry AMOUNT Approved Resp 123456 Code Disclaimer here Customer Name MERCHANT COPY Type Entry Resp Code CUSTOMER COPY Nails by Lisa 4534 Any Street Somewhere NY 111111 555 777 8888 02 07 13 Trans 1 Batch 1 Merchant 1 Merchant Name Nails by Kate SALE KERR EK AK RE EEE EE MASTERCARD Card Swiped AMOUNT 164 38 Approved 123456 CUSTOMER COPY DEBIT CARD SALE Use the chart below to process a Debit Card sale It is important to note that for security and regulations manually entering a debit card is not allowed debit cards must always be swiped at the point of sale For a successful transaction you must be a debit card accepting merchant Action 02 01 08 From the IDLE PROMPT Swipe DEBIT Card Swipe or Enter Card FAN Favorites For Magic For V Series CARD MODE Press the up arrow to Press the F2 Key to select DEBIT select DEBIT Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale The terminal displays the Enter Amount numeric value as it is being entered 0 00 Debit Terminal displays Enter Cash Back Amount i C No Cash Back Press OK CASHBACK is Desired Enter Amount Input dollar amount 0 00 of cash back Cash Back desired then Press OK to confirm your entry Requested Continued on next page 29 Dejavoo Systems Instruction Manual V429
69. ct press the F2 Key to confirm if it is not correct press the F4 Key and re enter the amount from Step 3 The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints receipt Display 02 01 08 Swipe or Enter Card FAN Favorites FY Enter Amount 0 00 Credit VOID TRANS CONFIRM AMOUNT VOID 5 00 Connecting TRANSACTION APPROVED Terminal returns to the idle prompt 67 Dejavoo Systems Instruction Manual V429 12 VOID CREDIT TRANS SEARCH BY CARD Action From the IDLE PROMPT Swipe CREDIT Card Press the up or down arrow on the keypad to change the transaction type until the terminal displays VOID Press OK leaving amount at 0 00 Value Press the lt up arrow to search through all transactions for this card Highlight the transaction that is to be VOIDED Press OK to confirm your selection For Magic lf the amount shown is correct press the up arrow to confirm if it is not correct press the down arrow and re enter the amount For V Series If the amount shown is correct press the F2 Key to confirm if it is not correct press the F4 Key and re enter the amount The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data
70. dial out at 3 00am and send all open batches to the corresponding host processors for settlement He she selects the option for Automatic DIAL 2 The merchant wants the terminal to purge all open batches and print out a batch report because all host processors are settling the batch without terminal communication He she selects the option for Automatic NO DIAL 3 The merchant wants to manually initiate the batch settlement process for all applications and does not want the terminal to settle at any time or with any host automatically He she selects the OFF option Action 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card Core Menu ees From the Core Main Menu press the Green OK key to select SETTLEMENT Settlement Keports gt Favorites Settlement Press the down arrow key to highlight BATCH SETTINGS Settle Daily Batch Press the Green OK key to select Batch Settines gt Continued on next page Dejavoo Systems Instruction Manual V429 12 102 BATCH SETTINGS FOR ALL APPLICATIONS CONTINUED Step Action Display Use the up arrow middle key or down arrow to configure the terminals automatic settlement options Batch Settings Then Press the up Arrow Magic or F2 Key V Series Press the middle favorites button NoDial Magic or F3 Key V Series Press the down arrow Magic or F4 Key V Series Use the key
71. dit Continued on next page 17 Dejavoo Systems Instruction Manual V429 12 CREDIT CARD SALE AVS CONTINUED Action Terminal Displays Is The Card Present Using the navigation keys move the cursor to highlight your selection Press OK to confirm If Then Press YES Step 8 If Card is Not Present Proceed to Press NO Terminal Displays Enter Address Input the numeric portion of the address only The terminal displays the numeric value as it is typed Press OK to confirm your entry Terminal Displays Enter Zip Code Using the key pad input the card holder s zip code The terminal displays the numeric value as it is typed Press OK to confirm your entry The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints sales receipt Display CARD PRESENT ENTER ADDRESS 432 ENTER ZIP CODE 11001 Connecting TRANSACTION APPROVED Terminal returns to the idle prompt Sron CREDIT CARD SALE WITH CARD CODE CVV CVC CID D When the Card Code option is enabled the terminal will prompt during the transaction for the three digit code on the back of the card or the four digit code on the front of the card for American Express amp Discover cards Please note Card Code needs to be enabled in the Set Up Menu for Credit Debit To
72. e Down arrow to select EBT For Magic Terminal displays BENEFIT TYPE Press the Up arrow to select FOOD Terminal defaults to Sale For V Series Press the F4 Key to select EBT For V Series Terminal displays BENEFIT TYPE Press the F2 Key to select FOOD Enter Amount 0 00 Using the keypad input the dollar amount of the food benefit sale then Press OK Customer Inputs PIN on PIN PAD then presses ENTER Display 02 01 08 Swipe or Enter Card Favorites EY CARD MODE Benefit Type Enter Amount 0 00 EBT Continued on next page Dejavoo Systems Instruction Manual V429 12 72 EBT FOOD BENEFIT SALE CONTINUED Action The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Connecting TRANSACTION The terminal flashes the host response and APPROVED prints receipt Bo Terminal returns to the idle prompt ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Clerk 4 SALE Acct RK KKK AK KA K KKH HOG Type EBT Entry Swiped Trace 123456 Benefit Food AMOUNT 164 38 Resp Approved Code 123456 FS Ledger Bal 64 57 FS Avail Bal 80 00 FS Begin Bal 100 00 Ch Ledger Bal 55 00 Ch Avail Bal 102 00 MERCHANT COPY 73 Dejavoo Systems Instruction Manual V429 12 EBT F
73. e chosen security question Last 4 of SS Press the Green OK key to confirm your answer Use the key pad to input the terminals current password the one you wish to change CURRENT PASSWORD Press the Green OK key to confirm Note If this is the first time the password has been changed the default password is 1234 Use the key pad to input the customized NEW NEW PASSWORD password you are changing it to Press the Green OK key to confirm Use the key pad to re enter the customized NEW CONFIRM PASSWORD password for confirmation Press the Green OK key Terminal returns to the Security main menu Srog 95 Dejavoo Systems Instruction Manual V429 12 RETRIEVE PASSWORD CORE MENU O When a password is forgotten it is possible to retrieve it at the terminal To do this the terminal will prompt for the answer to the security information previously set up when the password was first edited from the default password of 1234 For more information on how to edit the password see page 139 Use the steps below to retrieve a forgotten password from the terminal Action 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card From the Core Main Menu use the down arrow to highlight RETRIEVE PASSWORD Favorites Press the Green OK key to select Retrieve Password Use the alphanumeric keypad to input the answer SECURE QUESTION to your previously set up security
74. elect 2 The terminal sets of receipt copies and returns to the Print Options Menu Sron Use the upa and down arrow keys to highlight the desired number of report copies to print Press the Green OK key to select eae Use the navigation keys to highlight MERCHANT Num Receipts Copies S Setting Merchant gt Gisiomer Use the navigation keys to The terminal sets the of report copies and returns to the Print Options Menu Sron Dejavoo Systems Instruction Manual V429 12 146 SECURITY The Security menu options allow the merchant to set and change password security settings L for the terminal Several password security options are provided to the merchant they are as follows E Transaction Types Menu Security E Edit Password Tip Use the security menu to password protect menu items or transaction types that you wish to monitor more closely by not allowing employees general access TRANSACTION TYPES Use the chart below to enable or disable a password requirement prior to execution of specifically designated transaction types or all transaction types Action Display From the idle prompt press the OK key to access REAS the Core Menu Swipe or Enter Card F Favorites EY Core Menu Utility Retrieve Password gt From the Core Main Menu Press the up arrow to highlight APPLICATIONS Press the Green OK key to select Applications gt Applications Use the navigati
75. ey to select Detailed Report History Report Continued on next page 121 Dejavoo Systems Instruction Manual V429 12 HISTORY REPORT CONTINUED Action Using the keypad input the FROM date of the desired date range MMDDYY Press the Green OK key to continue Using the keypad input the TO date of the desired date range Press the Green OK key to continue MMDDYY 3 29 07 2 30pm o PRINTING HISTORY Report Prints and terminal displays Printing REPORT History Report MY BUSINESS 123 MAIN ST ANYTOWN NY 11111 l e00 5 55 1234 Terminal Number 123456 Merchant 654321456 Oa Or tO 07720707 KKKKKKKKKKKKKKKKKKKKKKKKKK EDG CREDIT Overall 539 6425 50 KK KK KK KK KK OK RK KK KKK KKK EDO DEBIT Overall Sal 3120 97 Incl Cash Back 38000 KKKKKKKKKKKKKKKKKKKKKKK KKK End of Report Dejavoo Systems Instruction Manual V429 12 122 REPORT GENERATOR The Report Generator uses a drill down method to create custom reporting option This tool i provides the ability to decide the type of data to print on the report how that data should be sorted etc Reports created with the Report Generator can optionally be saved to the Custom Reports menu types and ALL Transaction types and sorts the information by CLERK ID so they can manage their sales and employees at the same time They saved it as Clerk Report in the terminals Custom Report Menu
76. from the default password of 1234 For more information on how to edit the password see page 139 Use the steps below to retrieve a forgotten password from the terminal Step Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card FAN Favorites FY Core Menu From the Core Main Menu Press the up arrow Utility gt to highlight APPLICATIONS Press the Green OK key to select Retrieve Password gt Applications gt Use the navigation keys to highlight nae aE CREDIT DEBIT application Credit Debit a Press the Green OK key to select From the Core Main Menu Press the up arrow to highlight RETRIEVE PASSWORD Press the Green OK key to select Set Up Retrieve Password gt Use the alphanumeric keypad to input the answer SECURE QUESTION to your previously set up security question Last 4 of SS Press the Green OK key to confirm your answer PASSWORD The terminal will display the current password for 3 seconds Terminal returns to the Security main menu Sron 173 Dejavoo Systems Instruction Manual V429 12
77. gt Press the down arrow three times to highlight FAVORITES Software Download Press the Green OK key to select SA OD Saas Favorites gt Use the upa and down arrow keys to highlight the desired option ress the Green OK key to select Delete Add All Apps gt The terminal initiates the requested action Sron 13 Dejavoo Systems Instruction Manual V429 12 TRANSACTIONS SALE TRANSACTIONS This section describes the steps necessary to complete a Credit or Debit card sale Please note that if additional transaction prompts are enabled they will present themselves in the flow of the transaction for example If Clerk ID is enabled then you will also be prompted to enter the Clerk ID during the transaction Sale transactions demonstrated in this section are the following Credit Swiped Credit Manual Entry Credit AVS Credit with Card Code W Debit Sale mM Cash Sale Multi Merchant Sale CREDIT CARD SALE SWIPED Use the chart below to process a credit sale when the credit card is swiped at the point of Sale Action 02 01 08 From the IDLE PROMPT Swipe Credit Card Swipe or Enter Card For Magic For V Series Press the down arrow Press the F4 key to select to select CREDIT CREDIT Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale The terminal Enter Amount displays the numeric value as it is being entered 0 00 Credit
78. hlight the desired action for Invoice Number Prompt during transaction On gt Press the Green OK key to select On PO gt se Transaction Prompt Invoice has been set Terminal returns to the Transaction Prompts Menu Sron CARD PRESENT Use the chart below to enable or disable the prompts for verifying if the Card is Present during the transaction Action 02 01 08 From the idle prompt press the OK key to access Swipe or the Core Menu Enter Card FAN Favorites Core Menu From the Core Main Menu Press the up arrow Utility gt to highlight APPLICATIONS Press the Green OK key to select Retrieve Password gt Applications gt Continued on next page Dejavoo Systems Instruction Manual V429 12 160 CARD PRESENT CONTINUED 161 Action Use the navigation keys _ to CREDIT DEBIT application Press the Green OK key to select highlight Use the upa and down arrow keys to highlight the option for SET UP Press the Green OK key to select Use the upa and down arrow keys to highlight the option for TRANS PROMPTS Press the Green OK key to select Use the upa and down arrow keys to highlight the option for CARD PRESENT Press the Green OK key to select Use the navigation keys to highlight the desired action for the Card Present Prompt during transaction Press the Green OK key to select The transaction prompt for Card Present has been set
79. ical Backlit with Icons Bar 2 Navigation Buttons Power terminal on and off reboot terminal power a Respond YES to terminal prompts F3 Hot Key to Access the Favorites Menu F Respond NO to terminal prompts fe gt These arrow keys can also be used to navigate up and down through the terminal menu options and to change the transaction type 19888 Roh FR OF a Gp Ge 3 Command Keys 2 asc 3 DEF Cancel Transaction or Return to idle Prompt 5 JKL 6 MNO Backspace or Back one menu level 8 TUV ENTER or Access Core Menu 0 s 4 Alpha Numeric Keypad Multi tap Alpha Numeric Entry 5 e On Screen Help Access Access terminal level on screen Help 6 Save to Favorites User to save menu Items to the Favorites Menu 9 Dejavoo Systems Instruction Manual V429 12 ON SCREEN HELP FEATURE At any time during a transaction or within any Dejavoo menu the user may press the 00 key on Magic terminals Double Zero key and the Key on the V Series terminals to access the on screen help feature This feature will provide information on the feature itself as well as next step directions See the examples provided below for guidance Example 1 The merchant swiped the customer s credit card but is not sure how to change i the transaction type from Credit Sale to Credit Return He She can press the 00 key Magic or the key V Series to access screen level help and the fo
80. inal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale before the tip The terminal displays the numeric value as it is being entered The terminal displays the base amount and Input Tip Amount Presale Ticket was used Presale Ticket was NOT used No tip is being left on the card 39 Input the tip amount from the presale ticket then Press OK Input the tip amount requested by customer then Press OK Press OK to bypass the tip amount M Credit AVS HM Credit CVV2 02 01 08 Swipe or Enter Card FAN Favorites Enter Amount 0 00 Credit ADD TIP AMOUNT Sale 20 00 TIP 0 00 Continued on next page Dejavoo Systems Instruction Manual V429 12 CREDIT WITH TIP SWIPED CONTINUED Action For Magic If the amount shown is correct press the up arrow to confirm if it is not correct press the down arrow and re enter the amount from Step 3 For V Series lf the amount shown is correct press the F2 Key to confirm if it is not correct press the F4 Key and re enter the amount from Step 3 Display CONFIRM AMOUNT Total Amount 25 00 The terminal displays Enter Clerk ID ENTER CLERK ID Using the keypad input the Clerk ID Press OK to confirm your entry 12 The terminal communicates out to the host via dialing Connecting or IP connection Terminal displays Connecting Transmitting Receiving Data
81. int Options Press the Green OK key to select Security gt Card Types Continued on next page 151 Dejavoo Systems Instruction Manual V429 12 EDIT PASSWORD CONTINUED Action You will be required to input the terminal s password to access the security settings Use the keypad to input the password Press the Green OK key to select Note The Default Password is 1 2 3 4 Use the up and down arrow keys to highlight the option for EDIT PASSWORD Press the Green OK key to select Use the keypad to input the current security password Press OK to confirm your entry Use the keypad to input the desired new password 4 6 digits Press OK to confirm your entry Re enter the new password to confirm 4 6 digits Press OK to confirm your entry Display Manager Password Security Transaction Type Edit Password Current Password New Password Confirm Password The password is successfully changed The terminal returns to the Security Menu Sron Dejavoo Systems Instruction Manual V429 12 152 CARD TYPES The Card Types menu allows the merchant to disable and enable specific card types at the L terminal level For example you wish to disable terminal acceptance of American Express cards You can do so from this menu option For Example The merchant wants to disable terminal acceptance of American Express card he she can disable from the Card Type
82. ipe the EBT Card Swipe or Enter Card Favorites EY For Magiv For V Series CARD MODE Press the Down arrow Press the F4 Key to to select EBT select EBT MAGIC LINE V SERIES Terminal displays BENEFIT TYPE Press the Middle Hot Key Benefit Type Benefit Type AKA Favorites Key to select CASH Terminal defaults to Sale Enter Amount 0 00 Using the keypad input the dollar amount of the Enter Amount cash benefit sale then Press OK 0 00 EBT CASHBACK Input the customer s Cash back amount then Press OK Enter Amount 0 00 PIN Customer Inputs PIN on PIN PAD then presses ENTER Continued on next page Dejavoo Systems Instruction Manual V429 12 80 EBT CASH BENEFIT SALE CONTINUED Action The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Connecting l TRANSACTION The terminal flashes the host response and APPROVED prints receipt DE Terminal returns to the idle prompt Sron ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 SALE Acct KEFIEK EEEETDD5S Type EBT Entry Swiped Trace 123456 Benefit Cash AMOUNT 164 38 Resp Approved Code 123456 FS Ledger Bal 64 57 FS Avail Bal 80 00 FS Begin Bal 100 00 Ch Ledger Bal 55 00 Ch Avail Bal 102 00 MERCHANT COPY 81 Dejavoo Systems
83. it Password Use the navigation keys to highlight the Menu Item you wish to password protect All Menus gt Press the Green OK key to select Reports Use the navigation keys to highlight the desired option to turn password security On or Off for the selected Menu item Password On Press the Green OK key to select Password Password Off 10 The Terminal sets the designated menu security and returns to Security Menu Sron Dejavoo Systems Instruction Manual V429 12 150 EDIT PASSWORD The Edit Password feature provides the merchant with a way to customize or change gt the terminal s default password User is required to confirm the current password in order to change it if the current password Is forgotten see Retrieving the Password on page 145 Step Action Display 02 01 08 From the idle prompt press the OK key to access WIED the Core Menu Enter Card FAN Favorites FY From the Core Main Menu Press the up arrow to highlight APPLICATIONS Utility Press the Green OK key to select Retrieve Password gt Applications gt Use the navigation keys to highlight ne CREDIT DEBIT application Credit Debit gt Press the Green OK key to select as Use the upa and down arrow keys to highlight the option for SET UP Tip gt Press the Green OK key to select Reprint Receipt Set Up gt Use the up and down arrow keys to highlight the option for SECURITY Pr
84. le Daily Batch gt Batch Settings Connecting screen Flashes Host Response ie Approved or Declined Batch Report Prints and the terminal returns to the Settlement Menu Sro Dejavoo Systems Instruction Manual V429 12 BATCH SETTINGS Use the chart below to designate automatic batch settings at the terminal level The merchant can configure settings for transaction settlement to be one of the following options 1 Automatically dial to the host for settlement at a specified time 2 Automatically settle without communicating and dialing to the host 3 Disable automatic batching by turning the completely feature off Note When disabling automatic batch it is important to note that the merchant will need to manually batch his her transactions For information on manual batch see page 116 T For Example 4 The merchant wants the terminal to dial out at 3 00am and send the open batch to the host processor for settlement He she selects the option for Automatic DIAL 5 The merchant wants the terminal to purge the open batch and print out a batch report because the host processor is settling the batch without terminal communication He she selects the option for Automatic NO DIAL 6 The merchant wants to manually initiate the batch settlement process and does not want the terminal to settle at any time automatically He she selects the OFF option Action Display 02 01 08 From the idle pro
85. le and enable Industry specific prompts during the transaction Options Include E Clerks E Invoice E Card Code E Card Present WE Card Code W AVS E Fraud Prevention im Cash Back Tips 1 If prompts are turned off information specific to that prompt will not be captured and i not be available on reports 2 For CVV2 and Card Present options you should first check settings with your merchant services provider CLERKS SERVERS Use the chart below to enable or disable the Clerk ID Server ID or Employee ID prompt during a transaction To associate the Clerk Servers name to their ID see page 145 Action 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card F Favorites EY From the Core Main Menu Press the up arrow to highlight APPLICATIONS Utility Press the Green OK key to select Retrieve Password gt Applications gt Use the navigation keys to highlight ne EE CREDIT DEBIT application Credit Debit gt Press the Green OK key to select Credit Debit Menu Use the upa and down arrow keys to highlight the option for SET UP Press the Green OK key to select Tip gt Reprint Receipt gt Set Up gt Continued on next page 155 Dejavoo Systems Instruction Manual V429 12 CLERKS SERVERS CONTINUED Action Display Use the upa and down arrow keys to highlight Security the option for TRANS PROMPTS Card Types gt
86. lect Use the keypad to input the maximum dollar amount to be allowed for cashback on debit transactions Press the Green OK key to confirm Input of 0 00 dollars will disable cashback on debit transactions The Cash Back option has been set The terminal returns to the Transaction Prompts Menu Sron Display Applications R Credit Debit gt Presale Ticket gt Reprint Receipt gt Set Up gt Security gt Card Types gt Trans Prompts gt Trans Prompts AVS gt Fraud Prevention Cashback Cash Back Enter Amount 40 00 Dejavoo Systems Instruction Manual V429 12 168 INLINE TIPS 169 O When the Inline Tips option is turned on the terminal will prompt for a tip amount during the transaction This is necessary for Retail With Tip and Presale Ticket transactions include the tip amount in their credit and debit transactions He she enables inline tips so they can fully utilize the Presale Ticket and Retail Tips functionality For Example Quick Kuts Salon is a retail hair salon merchant that needs to be able to Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card F Favorites FY From the Core Main Menu Press the up arrow to highlight APPLICATIONS Press the Green OK key to select Applications gt Use the navigation keys to highlight er CCS CREDIT DEBIT application
87. led Report 08701 2007 13 09 00 Terminal Number 123455 Merchant 6543215432 Batch 21 EDC CREDIT Sale 112 00 Transaction 1 Trans Date 08 01 07 Trans Time 09 10 00 Entry Swipe Acc kxkxxxx xk xx x xx xxx 234 Type MASTERCARD Resp Approved Code 123456 KKKKKKKKKKKKKKKKKKKKKKKKKK Records 1 TOTAL 112 00 EDC DEBIT Sale 22 00 Transaction 2 Trans Date 08 01 07 Dejavoo Systems Instruction Manual V429 12 120 HISTORY REPORT The History report will print total settlement amounts for each EDC Payment type for a specified date range For Example To print a report that shows the settlement amounts for Credit and for Debit for i the past two months the History Report is the report that has this information Step Action Display 02 01 08 From the idle prompt press the OK key to access the Dejavoo Core Menu Swipe or Enter Card FAN Favorites FY From the Core Main Menu use the up arrow to highlight APPLICATIONS Utility gt Press the Green OK key to select Retrieve Password gt Applications gt Use the navigation keys to highlight CREDIT DEBIT application SS a Credit Debit Press the Green OK key to select ee Use the down arrow key to highlight the option for Press the Green OK key to select Report gt Host Utility gt From the Report Menu use the down arrow key to highlight the option for History Report Summary Report gt Press the Green OK k
88. lete Open Press UP arrow Press F2 Key Batch for YES or for YES or F4 DOWN Arrow Key for NO for NO Then If YES terminal will flash Warning For Use With Help hi NO Terminal returns to the peek ASSI ADLET previous menu END Proceed To Step 8 The terminal displays Are You Sure YES NO For V Series sor SOND Press UP arrow Press F2 Key for YES or for YES or F4 DOWN Arrow Key for NO for NO Then NO Terminal returns to the If YES terminal should flash Warning For Use With previous menu END Help Desk Assistance Only ES g Y The terminal deletes the open batch as requested and returns to the Host Utility Menu amp 139 Dejavoo Systems Instruction Manual V429 12 PRESALE TICKET Presale ticket is a feature designed to support the Retail with Tip merchant environment In order to complete the steps necessary to print a Presale Ticket the Inline Tip feature must first be enabled A Presale ticket is a pre transaction receipt which displays sale amount information only It allows the merchant to hand their customers a receipt showing the amount of the transaction along with a tip line The customer can then fill out the tip line the total line and hand the receipt and their credit card back to the merchant for payment This allows the merchant to swipe the card enter the amount of the transaction as well as the inline tio amount when prompted during the transaction Use of this feature
89. ll gt Press the Green OK key to select Sales Refunds Dejavoo Systems Instruction Manual V429 12 Continued on next page 124 REPORT GENERATOR CONTINUED Action The terminal displays Sort By and list possible sorting options Use the arrow keys to highlight your selection Press OK to confirm your selection Sort By Note Options below are available if transaction prompt enabled at the point of sale Trans Trans Type Card Type Server Restaurant Clerk Retail Table Restaurant Invoice Retail Ticket Restaurant Transaction gt Transaction Type The terminal displays Save as Custom Report k a For Magic For V Series Renort Generator Press UP arrow Press F2 Key Save As for YES or for YES or F4 Custom Report DOWN Arrow Key for NO for NO YES NO Using a multi tap method find the key on the alpha numeric keypad with the desired character Continue to press that key until the appropriate letter or number displays scien rnb fa ass Use the yellow CLEAR key to backspace and the REPORT 1 red CANCEL key to delete single characters Press OK upon completion to confirm your entry 12 The report will print and the terminal returns to the Report Menu You will be able to view your custom report by selecting Custom Reports in the Report Menu Sron 125 Dejavoo Systems Instruction Manual V429 12 PRINT CUSTOM REPORTS
90. llowing help screen will appear on the terminal display Pressing Enter or will return him her back to the transaction screen i Example 2 Pressing 00 key Magic or the key V Series over any menu option will provide you with a description and next steps associated with that option Example 3 The merchant is prompted to input a TIP amount for the transaction but the i customer is not leaving a tip on the card Unsure what to do he she presses the 00 key Magic or the key V Series and is prompted to Press OK to bypass entering a TIP User Arrow keys to change transaction type Access Value Added Input the tip amount Services Such as 3 then Press OK or and input dollar amount Press OK to D javoo e C D 0 7 Example 3 party reporting Press bypass tip by pressing tha Craon ENTER D javoo l D javoo oe Oe a A Soe A WO tv 28 eo Example 1 Example 2 DEJAVOO FAVORITES MENU WHAT IS THE DEJAVOO FAVORITES MENU You can designate any menu item from your Dejavoo terminal to be listed in your very own customized terminal menu so you can quickly and easily access the features that matter to you most or as we like to call them your Favorites your fingertips than you SAVING MENU OPTIONS TO FAVORITES 11 Who better to decide what should be at You decide what goes in your Favorite Menu You can select up to 20 menu items that you
91. m the idle prompt press the OK key to access the Core Menu From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green OK key to select Display 02 01 08 Swipe or Enter Card FA Favorites Utility gt Retrieve Password gt Applications gt Continued on next page Dejavoo Systems Instruction Manual V429 12 132 VOID TRANSACTION CONTINUED Action Applications aay Credit Debit Credit Debit Menu Run a Transaction gt Use the navigation keys to CREDIT DEBIT application Press the Green OK key to select highlight From the Credit Debit Menu use the down arrow to highlight HOST UTILITY Ea Press the Green OK key to select en 0 Host Utility gt From the Host Utility Menu use the use the up and down arrow keys to highlight VOID TRANSACTION Press the Green OK key to select Host Utility Menu Settlement gt Void Transaction EDC Report Use the upa and down arrow keys to scroll through transactions in current batch Highlight the desired transaction to be voided then Sale 20 00 press the Green OK key to void transaction Tr 1 Void Select Tr Date 06 18 08 For Magic For V Series If the amount shown is correct press the a up arrow to confirm if it is not correct press the down arrow to cancel the VOID request and return to the idle prompt If the amount shown is correct press the F
92. matically and settle open transactions Note Time format is HH MM and is in military Time HHMM format le 4 00pm would be input as 16 00 while 4 00am is 04 00 03 00 Batch Time Continued on next page 131 Dejavoo Systems Instruction Manual V429 12 BATCH SETTINGS CONTINUED Action Use the keypad to input how many minutes before the terminal should continue to retry to close the batch should the first attempt be unsuccessful Press OK to confirm Note The example to the right shows that the terminal will dial out every ten minutes to retry the settlement Use the keypad to input the time period the terminal should continue to try to close the batch Press OK to confirm le The terminal will continue to retry the settlement every 10 minutes for up to 1 hour according to the example on the right Batch Time Retry Interval HHMM 00 10 Batch Time Retry Period HHMM 01 00 Terminal Returns To Settlement Menu VOID TRANSACTION O This menu feature allows you to Void transactions by viewing all the transaction in the current open batch and scrolling through to the desired transaction to highlight and make your selection For Example The merchant wishes to void a credit transaction in the current and open i batch however he does not have the credit card so he needs to scroll through the transactions in his open batch until he finds the credit sale he wants to void Action Fro
93. mpt press the OK key to access Swipe or the Core Menu F nter Card FA Favorites Core Menu From the Core Main Menu use the down arrow to Utility gt highlight APPLICATIONS Press the Green OK key to select Retrieve Password gt Applications gt Use the navigation keys to highlight Applications ae CREDIT DEBIT application Credit Debit Press the Green OK key to select ae Continued on next page Dejavoo Systems Instruction Manual V429 12 130 BATCH SETTINGS CONTINUED Action From the Credit Debit Menu use the down arrow to highlight HOST UTILITY ae Press the Green OK key to select esi Host Utility From the Host Utility Menu use the use the up a and down v arrow keys to highlig ht Host Utility Menu SETTLEMENT Scilenent Press the Green OK key to select Void Transaction gt EDC Report From the Settlement Menu use the up and Settlement down arrow keys to highlight BATCH SETTINGS Settle Daily Batch Press the Green OK key to select Batch Settings Use the navigation keys as directed below to configure the terminals automatic settlement options Batch Settings if Then Press the up Arrow Magic or the F2 Key V Series NoDial No Dial Press the middle favorites button Magic or the F3 Key V Series Off Press the down arrow Magic or F4 Key V Series Use the keypad to input the desired time to have the terminal dial out auto
94. munications Press the down arrow to highlight BACKLIGHT Date and Time Display gt Press the Green OK key to select Backlight me mele a For V Series Press the uparrow to Press the F2 Key to select YES and activate select YES and the terminals backlight or activate the terminals press the down arrow backlight or press the to select NO and F4 Key to select NO deactivate and deactivate Use the upa and down arrow keys or the Use ee the F2 and F4 keys to increase and decrease the Backlight seconds for the backlight timeout Taes Timeout Setup Press the Green OK key to save your setting Terminal returns to the Settings main menu Srog Activate Backlight 89 Dejavoo Systems Instruction Manual V429 12 Dejavoo Systems Instruction Manual V429 12 90 Keyboard Beep On Off Use the steps below to turn the terminal s keyboard beep on or off Step Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card From the Core Main Menu use the down arrow to highlight UTILITY ore Menu ress the Green OK key to select Favorites Utility gt Utility Press the Green OK key to select SETTINGS Settings gt Software Download Communications Press the down arrow to highlight KEYBOARD Display Press the Green OK key to select ees eat Keyboard Press the button below
95. nd Debit menu 2 The merchant wants to settle the batch for all transactions in his terminal including his Gift and Loyalty transactions so he she uses the Settle Daily Batch option from the Dejavoo Core menu Action 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card Favorites EY Core Menu From the Core Main Menu use the down arrow to highlight APPLICATIONS Press the Green OK key to select Utility gt Retrieve Password gt Applications gt Continued on next page Dejavoo Systems Instruction Manual V429 12 128 SETTLEMENT CREDIT amp DEBIT CONTINUED Action Use the navigation keys to highlight CREDIT DEBIT application Press the Green OK key to select From the Credit Debit Menu use the down arrow to highlight HOST UTILITY Press the Green OK key to select From the Host Utility Menu use the use the up and down arrow keys to highlight SETTLEMENT Press the Green OK key to select From the Settlement Menu press the Green OK key to select SETTLE DAILY BATCH Terminal Dials Out and displays responses Connecting Connected Sending Receiving host response Display Applications SSS eae Credit Debit Credit Debit Menu Run a Transaction gt Reports Host Utility gt Host Utility Menu Settlement Void Transaction gt EDC Report gt Settlement a ee eee Sett
96. necessary Step Action Display 02 01 08 From the IDLE PROMPT Use the numeric keypad to Swipe or manually key in the credit card account number Enter Card FAN Favorites FY Account Number SDD DIS IOS IID IOS Press OK to confirm your entry Terminal Displays Enter Expiration Date From Card MMYY Input the expiration date from the front of the PO card EXP DATE MMYY Press OK to confirm your entry 00 00 Select Merchant Use the down arrow to select the desired Nails by Lisa Merchant MID processing ths transaction Spa La Di Da Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale The terminal Enter Amount displays the numeric value as it is being entered 0 00 Credit 21 Dejavoo Systems Instruction Manual V429 12 CREDIT CARD SALE MANUAL ENTRY CONTINUED Action The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data The terminal flashes the host response and prints sales receipt DIREN Connecting TRANSACTION APPROVED e Terminal returns to the idle prompt Sron RETAIL RECEIPT MULTI MERCHANT MERCHANT Copy Nails by Lisa 4534 Any Street Somewhere NY 111111 555 777 8888 02 07 13 Trans 1 Batch 1 Merchant 1 Merchant Name Nails by Kate SALE ARR K KK KK RK KAKO OH MASTERCARD Card Swiped 164 38 Ac
97. nefit Type Press the Up arrow Press the F2 Key to to select FOOD select FOOD Terminal defaults to Sale Enter Amount 0 00 Be VOUCHER RETURN Press the Up arrow to change the transaction Enter Amount type to VOUCHER RETURN 0 00 EBT Input the dollar amount of the food benefit voucher return then Press OK EBT Appr Code Input authorization code from the Voucher Sale that is being returned and then Press OK Continued on next page Dejavoo Systems Instruction Manual V429 12 78 EBT FOOD BENEFIT VOUCHER RETURN CONTINUED Step Action Display EBT Serial Num Input the EBT Serial Number from the Voucher and then Press OK For Magic For V Series Confirm transaction is Confirm transaction is correct by pressing correct by pressing the a up arrow to the F2 Key to select select OK OK Amount 14 33 Customer Inputs PIN on PIN PAD then presses ENTER The terminal communicates out to the host via Connecting dialing or IP connection Terminal displays Connecting Transmitting Receiving Data TRANSACTION The terminal flashes the host response and prints APPROVED receipt Terminal returns to the idle prompt Sron 19 Dejavoo Systems Instruction Manual V429 12 EBT CASH BENEFIT SALE Use the chart below to process an EBT Cash Benefit Sale Transaction Step Action DRIEN 02 01 08 From the IDLE PROMPT Sw
98. nt then press the Green OK key to continue Congratulations You have just saved your first menu item to your Favorites Menu The terminal will return to the Main Menu Sro ACCESSING YOUR FAVORITES MENU Action MAGIC LINE From the idle prompt you can access your list of Favorites by pressing the middle key located underneath the word favorites see illustration on right The menu items you have designated as favorites display as your customized menu Use the navigation keys to locate and highlight the desired option Press the Green OK key to select Set Your Favorite A 0 Reports M 1 Free M 2 Free Favorite Menu Favorite Has Been Set V SERIES 02 01 08 Swipe or Enter Card Favorites Reports ettle Daily Batc Presale Ticket 3 The terminal initiates the selected action Sro MANAGING FAVORITES D From time to time it may become necessary for the user to manage the favorites they previously set up This too can be done from the terminal level The following options are provided to Manage the terminal s Favorites Menu E List E Delete Add All Apps E Print Action 02 01 08 From the idle prompt access the Core menu options by Swipe or pressing the Green OK key Enter Card FAN Favorites FY From the Core Menu use the arrow keys to scroll down and highlight UTILITY Settlement Then press the Green OK Key Reports oe Utility
99. o select Report Generator Custom Reports From the Report Menu use the navigation keys to a highlight the option for the desired custom report Report Menu note You would have to have saved a custom Clerk Report report prior to it showing in the options Returns Report Press the Green OK key to select Use the navigation keys to highlight the desired optio n Clerk Report Highlight PRINT to print out the report OR highlight DELETE for the option to Delete the report Delete gt Press the Green OK key to select The report will print and the terminal returns to the Report Menu Sron 127 Dejavoo Systems Instruction Manual V429 12 HOST UTILITY The Host Utility menu provides terminal options that have to do with items in the current batch The features found in Host Utility are the following E Settlement Void Transaction m Value Added Server E EDC Report E Set Batch Delete Open Batch SETTLEMENT CREDIT amp DEBIT SETTLE DAILY BATCH This Settle Daily Batch option is used to settle the transactions within the current open batch for the Credit and Debit host only To settle open transactions for all transactions in all active terminal applications use the Settlement option in the Dejavoo Core Menu Page 82 T For Example 1 The merchant wants to settle the batch for the current Credit and Debit transactions only so he she uses the Settle Daily Batch option from the Credit a
100. o the idle prompt ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Clerk 4 SALE Acct RK KKK AK KA K KKH HOG Type EBT Entry Swiped Trace 123456 Benefit Food AMOUNT 164 38 Resp Approved Code 123456 FS Ledger Bal 64 57 FS Avail Bal 80 00 FS Begin Bal 100 00 Ch Ledger Bal 55 00 Ch Avail Bal 102 00 MERCHANT COPY 15 Dejavoo Systems Instruction Manual V429 12 EBT FOOD BENEFIT RETURN Use the steps below to process a Return for a Food Benefit Sale Note that a VOID is not allowed for EBT Food Benefit transactions a return must be processed instead Action From the IDLE PROMPT Swipe the EBT Card For Magic Press the w down arrow to select EBT For Magic Terminal displays BENEFIT TYPE Press the Up arrow to select FOOD Terminal defaults to 0 00 For V Series Press the F4 Key to select EBT For V Series Terminal displays BENEFIT TYPE Press the F2 Key to select FOOD Sale Enter Amount Press the down arrow to change the transaction type to RETURN Input the dollar amount of the food benefit return then Press OK For Magic Confirm transaction is correct by pressing the up arrow to select OK For V Series Confirm transaction is correct by pressing the F2 Key to select OK Display 02 01 08 Swipe or Enter Card Favorites CARD MODE Benefit
101. ollar amount for the presale ticket Important Note This is NOT a sale A sale PRESALE transaction will need to be completed after the presale Enter Amount ticket is completed by the cardholder 0 00 Ez The presale ticket prints Allow customer to complete presale ticket and return to cashier with their method of payment See example of Presale Ticket on next page Sron RETAIL RECEIPT PRESALE TICKET ONLY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 PRESALE TICKET AMOUNT 40 38 TIP AMOUNT Please Complete and Submit With Your Payment i Important Note This is NOT a sale A sale transaction will need to be completed after the presale ticket is completed by the cardholder RETAIL W TIP TRANSACTIONS Use the charts in this section to process RETAIL Credit card and Debit card sale transactions with a tip For documentation purposes the steps provided include the transaction prompt for entering CLERK ID but it should be noted that this and other prompts are configurable in the terminals SET UP Transaction Prompts menu and are optional Retail with tip can be enabled and disabled in the terminal menu for more information please see page 157 This document includes the following retail with tip transactions M Credit Swiped Credit Manual Entry M Debit Sale Credit With Tip Swiped Action From the IDLE PROMPT Swipe CREDIT Card Term
102. on keys to highlight ooo O CREDIT DEBIT application Credit Debit Press the Green OK key to select ee Use the upa and down arrow keys to highlight the option for SET UP Tip gt Press the Green OK key to select Reprint Receipt Set Up gt Continued on next page 147 Dejavoo Systems Instruction Manual V429 12 TRANSACTION TYPES CONTINUED Action Use the upa and down arrow keys to highlight the option for SECURITY Press the Green OK key to select You will be required to input the terminal s password to access the security settings Use the keypad to input the password Press the Green OK key to select Use the upa and down arrow keys to highlight the option for TRANSACTION TYPE Press the Green OK key to select Use the arrow keys to highlight the transaction type you wish to password protect Press the Green OK key to select Use the arrow keys to highlight the desired option to turn password security On or Off for this transaction type Press the Green OK key to select Print Options Security gt Card Types gt Manager Password Transaction Type Menu Security Edit Password gt All Transactions Return Void gt Password On gt Password Off gt Dejavoo Systems Instruction Manual V429 12 The Terminal sets the designated transaction security and returns to Security Menu Srog 148 M
103. or a successful transaction you must be a debit card accepting merchant Action From the IDLE PROMPT Swipe DEBIT Card Use the down arrow to select the desired Merchant MID processing ths transaction For Magic For V Series Press the up arrow to Press the F2 Key to select DEBIT select DEBIT Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale The terminal displays the numeric value as it is being entered Terminal displays Enter Cash Back Amount If Then is Desired Input dollar amount of cash back desired then Press OK to confirm your entry Cash Back Requested Display 02 01 08 Swipe or Enter Card FAN Favorites FY Select Merchant Nails by Lisa Spa La Di Da CARD MODE Enter Amount 0 00 Debit CASHBACK Enter Amount 0 00 Continued on next page MULTI MERCHANT DEBIT CARD SALE CONTINUED Action Display Have Customer Input PIN number and then Press A OK The terminal communicates out to the host via dialing or Paes IP connection Terminal displays Connecting Transmitting Receiving Data TRANSACTION The terminal flashes the host response and prints debit APPROVED receipt 4 The terminal returns to the idle prompt Sron 33 Dejavoo Systems Instruction Manual V429 12 CASH SALE D Use the chart below to record a cash sale in your Dejavoo payment terminal Itis im
104. ow to configure what the reward or Free Item will be when the customer reaches the reward point threshold Note Consumers participating in the loyalty program will be prompted for their mobile phone number during the transaction to identify their loyalty account Action DISSE 02 01 08 From the idle prompt press the OK key to access the Swipe or Core Menu Enter Card F Favorites EY Core Menu From the Core Main Menu use the down arrow to highlight UTILITY Reports gt Press the Green OK key to select Favorites gt Utility gt UTILITY Press the up arrow to highlight LOYALTY Training Mode Press the Green OK key to select Loyalty Restart Terminal Points Per Dollar Points to Free Item Use the upa or down arrow keys to highlight FREE ITEM and press the Green OK Key Free Item gt Using the alphanumeric keypad input the Free Item the customer will be awarded when they meet the point threshold Then press the Green OK key eee eM Use the yellow back space key to clear out the field if pace Upc zer necessary The Terminal display will flash with the response confirming the Free Item to be awarded Example Free Item set to Free Appetizer Stor 111 Dejavoo Systems Instruction Manual V429 12 LOYALTY PROGRAM OPT IN OUT DURING SALES TRANSACTION Follow the steps below during a Sale Transaction to opt a new customer into the
105. pad to input the desired time to have the terminal dial out automatically and settle open Serena transactions Note Time format is HH MM and is in military Time HHMM format 03 00 le 4 00pm would be input as 16 00 while 4 00am is 04 00 Use the keypad to input how many minutes before the terminal should continue to retry to close the batch should the first attempt be unsuccessful Press OK to confirm Retry Interval HHMM Note The example to the right shows that the terminal will dial out 00 10 every ten minutes to retry the settlement Use the keypad to input the time period the Batch Time terminal should continue to try to close the batch Press OK to confirm Retry Period HHMM le The terminal will continue to retry the settlement every 10 minutes for up to 1 hour according to the example on the right 01 00 8 Terminal Returns to the Core Menu Sron 103 Dejavoo Systems Instruction Manual V429 12 REPORTS FOR ALL APPLICATIONS Dejavoo provides features and options for efficient management of multiple applications The Global Report options provide cumulative reporting of all active terminal applications E Global Daily Report E Global Summary Report For Example ABC Merchant is subscribed to Credit and Debit Gift Card and Check i applications He she wants to print a report that will show transaction totals for all three applications on the same report He uses the Summary Report option in
106. portant to note that cash transactions do not communicate with your processing bank They are recorded in your terminal for your reporting purposes Action Display MAGIC LINE V SERIES From the IDLE PROMPT press the button under the word FAVORITES Swip Jee Swipe or SULED Ad Enter Card 02 01 08 Favorites Press the down arrow to highlight RUN A CASH TRANSACTION in the favorites menu then press the MeO Manage Bavcuiles Green OK key 1 Run Cash Trans M 2 CR DBT Daily Report Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the cash sale The terminal displays the numeric value as it is being entered Enter Amount 0 00 Press the Green OK key Cash The terminal prints the cash receipts and returns to the idle prompt STOP RECEIPT EXAMPLE CASH SALE MERCHANT Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 SALE Type Cash Entry Manual AMOUNT 55 38 Resp Approved Code X MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 SALE Type Cash Entry Manual AMOUNT 55 38 Resp Approved Code X CUSTOMER COPY 35 Dejavoo Systems Instruction Manual V429 12 RETAIL WITH TIP TRANSACTIONS Retail with tip transactions are de
107. r Amount displays the numeric value as it is being entered 0 00 Credit The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Connecting TRANSACTION The terminal flashes the host response and prints sales APPROVED receipt 7 Terminal returns to the idle prompt Sron CREDIT CARD SALE AVS O Use the chart below to process a credit sale when AVS options have been enabled The following instructions depict AVS settings of Manual Entry when Card is NOT Present Please note that AVS prompts during a transaction will vary depending on individual configuration To learn more about setting AVS options and configurations see page 153 Tip Itis recommended you check with your merchant bank prior to changing AVS i settings in your terminal Action 02 01 08 From the IDLE PROMPT Use the numeric keypad to manually key in the credit card account number Swipe or Enter Card F Favorites EY Account Number Press OK to confirm your entry IIIIOIOII OI IO IIS Terminal Displays Enter Expiration Date From Card PO MMYY Input the expiration date from the front of the card EXP DATE MMYY Press OK to confirm your entry 00 00 Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale The terminal Enter Amount displays the numeric value as it is being entered 0 00 Cre
108. s Connecting Transmitting Receiving Data Connecting TRANSACTION The terminal flashes the host response and prints APPROVED sales receipt Terminal returns to the idle prompt Sron 43 Dejavoo Systems Instruction Manual V429 12 Credit W Tip With AVS O Use the chart below to process Retail with Tip sale when AVS options have been enabled The following instructions depict AVS settings of Manual Entry when Card is NOT Present Please note that AVS prompts during a transaction will vary depending on individual configuration To learn more about AVS options and configuration see page 152 Tip It is recommended you check with your merchant bank prior to changing AVS i settings in your terminal Action 02 01 08 From the IDLE PROMPT Use the numeric keypad to Swipe or manually key in the credit card account number Enter Card FAN Favorites FY Account Number Press OK to confirm your entry 55555555555555555 Terminal Displays Enter Expiration Date From Card MMYY e Input the expiration date from the front of the card EXP DATE MMYY Press OK to confirm your entry 00 00 Terminal defaults to Sale Enter Amount 0 00 Input the dollar amount of the sale before the tip The terminal Enter Amount displays the numeric value as it is being entered 0 00 Credit Continued on next page Credit W Tip With AVS CONTINUED Action The terminal displays
109. s Repeat until desired name is visible on the display Personnel has been configured the terminal returns to the Transaction Prompts Menu Add Server Lisa Dejavoo Systems Instruction Manual V429 12 158 INVOICE NUMBER O Use the chart below to disable and enable the prompt for an Invoice Number or Purchase Order Number during the transaction Step Action Display From the idle prompt press the OK key to access Aaii the Core Menu Swipe or Enter Card F Favorites EY From the Core Main Menu Press the up arrow to highlight APPLICATIONS Utility gt Press the Green OK key to select Retrieve Password gt Applications gt Use the navigation keys to highlight Tee Credit Debit CREDIT DEBIT application Press the Green OK key to select S Use the upa and down arrow keys to highlight the option for SET UP Tip gt Press the Green OK key to select Reprint Receipt Set Up gt a Use the up and down arrow keys to highlight the option for TRANS PROMPTS Security Press the Green OK key to select CARING LES Trans Prompts gt SS Continued on next page 159 Dejavoo Systems Instruction Manual V429 12 INVOICE NUMBER CONTINUED Action Display Trans Prompts Use the upa and down arrow keys to highlight the option for INVOICE Press the Green OK key to select invoice Card Present Use the navigation keys to hig
110. se the up and down arrow keys to highlight Tip gt the option for SET UP Reprint Receipt gt Press the Green OK key to select Set Up Use the upa and down arrow keys to highlight Been _ the option for PRINT PARAMETERS ue Trans Prompts Press the Green OK key to select Print Parameters gt 6 The terminal will print out a Paramter Set Up report detailing your terminal level settings Sron 171 Dejavoo Systems Instruction Manual V429 12 EXAMPLE OF PARAMETER REPORT T27 0472007 12 45 21 Setup Parameters TPN 12312330 Prompt Clerk Invoice Caro Present Fraud Prevent Tip Mode suggested 1 suggested z2 suggested 3 Automatic Num Automatic Percent Auto Batch Batch Time Baten Interval Batch Period Print Option Receipt Merchant Customer Print Option Report Copies Secure Trans Type Return Void Authorization Ticket Secure Menu Report Host Ygerlity TID RESPEIT Receipt Setup Manually Entered Manually Entered Manually Entered Manually Entered Manually Entered Manually Entered Manually Entered Manually Entered Always On Merchant Fee O00 Cashback 500 00 Dejavoo Systems Instruction Manual V429 12 172 RETRIEVE PASSWORD CREDIT DEBIT MENU When a password is forgotten it can be retrieved it at the terminal The terminal prompts for i the answer to the security information previously when the password was first edited
111. signed for those merchants that accept gratuity but are assigned retail MCC codes For example Taxi Car Service Salon Maintenance etc It is required for retail transactions with tip that both the transaction amount and the tip amount are authorized as one amount during the original sale unlike the pre auth and post auth of a restaurant tip transaction Retail tips cannot be added at a later time To accomplish this we use a process that includes a PRESALE TICKET which has only sale amount information on it The presale ticket will allow the merchant to hand their customers a receipt showing the amount of the transaction along with a tip line The customer can then fill out the tip line the total line and hand the receipt and their credit card back to the merchant for payment This allows the merchant to swipe the card enter the amount of the transaction as well as the tip amount when prompted during the transaction Use of this feature is optional you do not have to print a presale ticket for retail with tip it simply eliminates having to ask the customer if he she will be leaving a tip on the card during the transaction Transaction types that allow retail with tip are the following Swiped Credit Manual Credit E AVS Credit CVV2 Credit M Debit Sale For Example The customer gets a haircut at the local barber shop When finished the merchant the barber prints out a presale ticket for 20 00 which is the dollar amount d
112. t Continued on next page Dejavoo Systems Instruction Manual V429 12 162 CARD CODE CONTINUED Action Trans Prompts Use the up and down arrow keys to highlight the option for CARD CODE Invoice Press the Green OK key to select Aneel Card Code gt Use the navigation keys to highlight the Card Type Card Code you wish to set the Card Code prompt for AN gt Press the Green OK key to select Visa gt MasterCard gt Use the navigation keys to highlight the desired setting for the Card Code transaction prompt Press the Green OK key to select Always On gt Manually Entered gt The transaction prompt for Card Code has been set The terminal returns to the Transaction Prompts Menu fron 163 Dejavoo Systems Instruction Manual V429 12 AVS PROMPT Use the chart below to enable or disable and configure settings for AVS prompts during a transaction This feature provides you with multiple options when setting the AVS parameters for individual card types Tip Prior to changing terminal AVS settings it is recommended that you check with your merchant services provider Step Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card FAN Favorites FY Core Menu Utility Retrieve Password gt From the Core Main Menu Press the up a arrow to highlight APPLICATIONS Press the Green OK key
113. t 6 Copy of last transaction receipt prints Terminal returns to the Reprint Receipt Menu Sron Dejavoo Systems Instruction Manual V429 12 142 BY TRANSACTION Use the chart below to reprint the receipt for a specific transaction using the transaction i number Action Display From the idle prompt press the OK key to access gi the Core Menu Swipe or Enter Card Core Menu From the Core Main Menu use the down arrow to highlight APPLICATIONS Utility gt Press the Green OK key to select Retrieve Password gt Applications gt Use the navigation keys to highlight E CREDIT DEBIT application Press the Green OK key to select E bit From the Credit Debit Menu use the down arrow Credit Debit Menu to highlight REPRINT RECEIPT Host Utility gt Press the Green OK key to select Tip gt Reprint Receipt From the Reprint Receipt Menu use the down arrow to highlight BY TRANSACTION Press the Green OK key to select By Transaction gt By Card Number gt Use the terminal keypad to input the desired transaction number for the receipt that is being TRANSACTION reprinted Press the Green OK key to continue Receipt copy prints for specified Transaction Terminal returns to Reprint Receipt Menu Sron 143 Dejavoo Systems Instruction Manual V429 12 By Card Number Use the chart below to print a duplicate copy of a transaction receipt using card num
114. t Debit Gift Card Check Loyalty etc Action 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card F Favorites EY From the Core Main Menu press the Green OK key to select SETTLEMENT Settlement gt Reports Favorites gt Settlement Press the Green OK key to select SETTLE DAILY meee ee ee BATCH Settle Daily Batch Batch Settings Terminal Dials Out and displays responses Connecting Connecting Connected Sending Receiving host response Screen Flashes Host Response i e Approved or Declined ES Batch Report Prints and the terminal returns to the Core Menu Sron 101 Dejavoo Systems Instruction Manual V429 12 Batch Settings FOR ALL APPLICATIONS Use the chart below to designate automatic batch options for all terminal applications i e Credit Debit Gift Card Check Loyalty etc Configure settings for transaction settlement to be one of the following options 1 Automatically dial to each applications host for settlement at a specified time 2 Automatically settle without communicating and dialing to any of the terminals host 3 Disable automatic batching for all applications by turning the option completely off Note When disabling automatic batch it is important to note that the merchant will need to manually batch his her transactions see page 89 T For Example 1 The merchant wants the terminal to
115. t It is recommended that deleting an open batch only be done with the assistance of your technical support help desk representative T Important Note Deleting the current batch is permanent and NOT reversible Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card Core Menu From the Core Main Menu use the down arrow to highlight APPLICATIONS Utility gt Press the Green OK key to select Retrieve Password Applications gt Applications Use the navigation keys to highlight CREDIT DEBIT application Credit Debit Press the Green OK key to select ee Continued on next page Dejavoo Systems Instruction Manual V429 12 138 DELETE OPEN BATCH CONTINUED Step Action Display From the Credit Debit Menu use the down arrow to highlight HOST UTILITY Run a Transaction Press the Green OK key to select Reports Host Utility gt From the Host Utility Menu use the use the up and down w arrow keys to highlight DELETE vee OPEN BATCH eport Set Batch gt Press the Green OK key to select Delete Open Batch gt E You will be required to input the terminals password to delete the batch Use the keypad to z input the password Press the Green OK key to select Note Default Password is 1 2 3 4 Manager Password The terminal displays Delete Open Batch YES NO Host Utility For V Series De
116. ter the amount and re enter the amount Continued on next page CREDIT CARD RETURN SWIPED CONTINUED Action Display Transaction is offline Not host based The Terminal Does Not Dial Out Prints Receipt Only Connecting The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Transaction is Live Host Based TRANSACTION The terminal flashes the host response and prints COMPLETE Refund receipt Terminal returns to the idle pompt Srog 53 Dejavoo Systems Instruction Manual V429 12 RETAIL RECEIPT CREDIT RETURN MERCHANT COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 RETURN Acct ARK AR ARR ARK OR KK KK KD OB 5 Type VISA Entry Card Swiped RETURN AMOUNT 164 38 Resp Approved Code 123456 Disclaimer here Customer Name MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 Trans 1 Batch 1 Invoice 105 Clerk 4 RETURN Acct RK RAK ACK RAK KK OBOE Type VISA Entry Card Swiped RETURN AMOUNT 164 38 Resp Approved Code 123456 Refunds accepted with receipt www abcstore com CUSTOMER COPY Multi Merchant CREDIT CARD RETURN SWIPED Step _ Action From the IDLE PROMPT
117. the MAGIC LINE V SERIES desired selection e YES turns the Keyboard Warning Warning beep ON e NO turns the Keyboard beep OFF i Keyboard Beep Keyboard Beep e CANCEL to cancel the Yes No Cancel Yes 6 Terminal returns to the Settings main menu Srog 91 Dejavoo Systems Instruction Manual V429 12 ADJUSTING THE PRINTER CONTRAST Use the steps below to adjust the contrast for the terminal s printer Step Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card Reports Favorites Utihtv a From the Core Main Menu use the down arrow to highlight UTILITY Press the Green OK key to select Utility Press the Green OK key to select SETTINGS Settings Software Download Communications Settings Backlight gt Keyboard gt Printer Press the down arrow to highlight PRINTER Press the Green OK key to select For Magic Use the upa and down arrow keys to increase and decrease the printer contrast as desired Press the Green OK key to save your setting For V Series Use the F2 and F4 keys to increase and decrease the printer contrast as desired Press the Green OK key to save your setting Printer Control J Valid Terminal returns to the Settings main menu Sron Dejavoo Systems Instruction Manual V429 12 92 SECURITY SETTINGS CORE MENU Dejavoo
118. to Utility gt highlight APPLICATIONS Press the Green OK key to select Retrieve Password gt Applications gt Use the navigation keys to highlight CREDIT DEBIT application Credit Debit gt Press the Green OK key to select ee Use the upa and down arrow keys to highlight Press the Green OK key to select Run a Transaction gt Reports gt Host Utility gt 02 01 08 2 03 The terminal returns to the idle prompt ready to Credit Debit process a Credit Debit transaction Swipe or Enter Card FAN Favorites FY 6 Terminal returns to the idle prompt STO Dejavoo Systems Instruction Manual V429 12 114 REPORTS CREDIT DEBIT The Dejavoo Credit Debit application provides a variety of report options including the option to customize reports at the terminal level Report options allow the user a variety of report types Including E Daily Report m Summary Report mM Detailed Report History Report E Report Generator Custom Reports DAILY REPORT D The Daily Report prints the transaction Card Type Transaction Type Last four digits of the Account Number and dollar amount for transactions that are in the current open batch Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card From the Core Main Menu use the up arrow to Core Menu highlight APPLICATIONS Utility gt Press the Green OK key to select Retrieve Pass
119. to an alphanumeric password of choice When changing the password from the default password the first time you are prompted to set up 1 of 3 security questions If the customized password is ever forgotten it can be retrieved by the terminal after providing the security information you provided here For more information on retrieving a password see page 139 Use the steps below to Edit the current Core Menu password Action Display 02 01 08 From the idle prompt press the OK key to access the Core Menu Swipe or Enter Card F Favorites EY From the Core Main Menu use the down arrow to highlight UTILITY Reports gt Press the Green OK key to select Favorites gt Utility gt From the Core Main Menu use the down arrow Utility to highlight SECURITY Communications gt Press the Green OK key to select Favorites Security gt Press the down arrow to highlight EDIT Press the Green OK key to select Edit Password gt Use the up and down arrow keys to highlight a security question to be set up Middle Name gt Press the Green OK key to select Mom s Bday gt Note This will only prompt the first time the password is Last 4 of SS gt changed from the factory default Continued on next page Dejavoo Systems Instruction Manual V429 12 94 EDIT PASSWORD CORE MENU CONTINUED Action Use the alphanumeric key pad to set up your SECURE QUESTION answer to th
120. ts Receipt Only P EREE OA based The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Transaction is Live Host Based TRANSACTION The terminal flashes the host response and prints COMPLETE Refund receipt E Terminal returns to the idle prompt Sron RETAIL RECEIPT DEBIT RETURN MERCHANT Copy ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 09 00 Trans 1 Batch 1 Invoice 105 Clerk 4 RETURN Acct ARK RAK ACK RAK KK DB HG Type Debit Entry Card Swiped RETURN AMOUNT 164 38 Resp Approved Code 123456 MERCHANT COPY CUSTOMER COPY ABC STORE 4534 Any Street Somewhere NY 111111 555 777 8888 04 07 07 Trans 1 Batch 1 Invoice 105 Clerk 4 RETURN Acct ARK RAK AK RAK KK OB HG Type Debit Entry Card Swiped RETURN AMOUNT 164 38 Resp Approved Code 123456 Refunds accepted with receipt www abcstore com CUSTOMER COPY 59 Dejavoo Systems Instruction Manual V429 12 CASH RETURN Use the chart below to record a cash Return in your Dejavoo payment terminal It is important to note that cash transactions do not communicate with your processing bank They are recorded in your terminal for your reporting purposes Action Display MAGIC LINE V SERIES From the IDLE PROMPT 02 01 08 2 03 02 01 08 press the button
121. ue to for the haircut and hands it to the customer The customer writes down another 5 00 on the tip line and writes 25 00 on the total line then hands it back to the barber with his credit card When the barber completes the sale he is prompted to enter the amount which is 20 00 and then prompted to enter the tip amount which he now knows from the Presale Ticket is 5 00 he doesnt have to ask the customer if he s leaving a tip PRESALE TICKET 37 Use the chart below to enable the Inline Tip function This will allow you to access the Presale Ticket feature Step Action From the idle prompt press the OK key to access the Core Menu From the Core Main Menu use the navigation keys to highlight APPLICATIONS Press the Green OK key to select Use the arrow keys to highlight CREDIT DEBIT application Press the Green OK key to select Use the navigation keys to highlight the option for TIP Press the Green OK key to select Use the navigation keys to highlight the option for PRESALE TICKET Press the Green OK key to select Display 02 01 08 Swipe or Enter Card FAN Favorites FY Utility Retrieve Password Applications gt Applications eee Credit Debit Report Host Utility gt Tip gt ee Presale Ticket gt Continued on next page Dejavoo Systems Instruction Manual V429 12 PRESALE TICKET CONTINUED Action Input the d
122. under the Swipe or Swipe or word FAVORITES Enter Card Enter Card Favorites Press the down arrow to highlight RUN A CASH pis Manas ce navOulss TRANSACTION in the favorites menu then press the M 1 Run Cash Trans Green OK key M 2 CR DBT Daily Report Press the up or down arrow on the keypad to change the transaction type until the terminal displays RETURN Enter Amount Input the dollar amount of the RETURN then Press OK 0 00 Cash 4 The terminal prints the cash receipts and returns to the idle prompt amp RECEIPT EXAMPLE CASH RETURN MERCHANT Copy CUSTOMER COPY ABC STORE ABC STORE 4534 Any Street 4534 Any Street Somewhere NY 111111 somewhere NY 111111 555 777 8888 555 777 8888 04 07 10 09 00 04 07 10 09 00 Trans 1 Batch 1 Trans 1 Batch 1 Invoice 105 Invoice 105 Clerk 4 Clerk 4 RETURN RETURN Type Cash Type Cash Entry Manual Entry Manual AMOUNT 55 38 AMOUNT 55 38 Resp Approved 2 Resp Approved Code X Code X MERCHANT COPY CUSTOMER COPY 61 Dejavoo Systems Instruction Manual V429 12 AUTHORIZATION AUTH ONLY An Authorization Only transaction is used to verify funds and obtain an approval code It is important to note that an Authorization Only does NOT CHARGE the customer s credit card however places a hold for the requested amount on the customer s open to buy limit After an Auth Only is processed the approval
123. utilize most often or want quick and easy access to Creating your customized menu is easy Use the steps below to create a menu all your own Action From the idle prompt access the menu options by pressing the Green OK For Magic Use the up and down arrow keys to locate and highlight the menu option you wish to save as a Favorite item Once highlighted press the asterisk key on the terminals keypad For Magic Press the up arrow to select YES For V Series Use the up and down arrow keys to locate and highlight the menu option you wish to save as a Favorite item Once highlighted press the long arrow 4 key on the terminals keypad For V Series Press the F2 Key to select YES 02 01 08 Swipe or Enter Card FAN Favorites FY Credit Debit Run a Transaction Reports Host Utility gt Favorites Menu Do you want to add a favorite to this item Continued on next page Dejavoo Systems Instruction Manual V429 12 CREATING YOUR FAVORITES MENU CONTINUED Action In addition to viewing your favorites in a list you will be able to access all favorite items by pressing either the up arrow Magic Line or F2 key V Series it s assigned number or the down arrow Magic Line or F4 key V Series it s assigned number Using the navigation keys highlight the desired hotkey placement Highlight your numeric hotkey assignme
124. wnload Key is plugged into the terminal Confirms an Ethernet Cable is plugged into terminal and has current ALSO confirms if WIFI network is being detected Confirms terminal has a SECURITY MAGIC LINE icon Definition Wireless Only M3 amp M8 T Wireless Signal Strength Indicator Monl In addition to icons above T Battery Icon indicates charge level ICONS ON TERMINAL DISPLAY V Series V Series icon Definition Countertop V5 V8 amp oie Icon Definition V Series Wireless Signal Strength Indicator Wireless V9 amp Battery Icon indicates charge level V9 PLUS Indicates Issue with SIM Card Check SiM Card placement Sim Card Activation etc Indicates terminal running on AC power not battery J power Confirms an Ethernet Cable is plugged into terminal and has current ALSO confirms if WiFi network is being detected x 5 Dejavoo Systems Instruction Manual V429 12 WIRELESS REGISTRATION INDICATORS M3 M8 V9 AND V9 PLUS O There are four steps to the wireless initialization to register the GPRS wireless network All four indicators should register to YES when the unit is turned on They will change from NO to YES one by one starting from the top Failure to register to YES indicates the issue is with the WIRELESS connectivity Status Definition Always ON YES Wireless Radio initialization is complete GSM YES sucessfully located
125. word gt Applications gt Use the navigation keys to highlight CREDIT DEBIT application Ca Credit Debit gt Press the Green OK key to select ee Use the down arrow to highlight REPORT Run a Transaction gt Press the Green OK key to select Report gt Host Utility gt Continued on next page 115 Dejavoo Systems Instruction Manual V429 12 DAILY REPORT CONTINUED Action From the Report Menu highlight the option for DAILY REPORT Daily Report gt Press the Green OK key to select Summary Report gt Detailed Report 6 Terminal returns to the Report Menu See Report Example Below MY BUSINESS 123 MAIN ST ANYTOWN NY 11111 T 800 599 1212 Terminal Number Merchant Number Batch Number CRE DIH Ira Cri Ip Arcee o Amoun KKEKKKKKKKKKKKKKKKKKKKKKKKHK se aS cme deme e 10 00 20 M C SL 5454 55 40 Se ee Seal TON KKEKKKKKKKKKKKKKKKKKKKKKKKHK CREDIT Records CREDIT Total Ton Tp Acer eo Amoun kkk KK RR KKK KR RK RK KR KERR RK KEES SL 7890 T700 2 SL 8901 S00 KKK KK RR KER KEK RRR RRR RRR KEE SE DEBIT Records DEBIT TOTAL Incl Cash Back Records Overall End of Report Dejavoo Systems Instruction Manual V429 12 116 SUMMARY REPORT 117 O batch The Summary Report prints total amount s for each transaction type that is in the current and open Action From the idle prompt press the OK key to access the
126. ys the numeric value as it is being entered The terminal displays the base amount and Input Tip Amount Terminal displays Enter Cash Back Amount Then is Desired Input dollar amount of cash back desired then Press OK to confirm your entry Cash Back Requested Display 02 01 08 Swipe or Enter Card FAN Favorites FY CARD MODE Enter Amount 0 00 Debit ADD TIP AMOUNT Sale 20 00 TIP 0 00 CASHBACK Enter Amount 0 00 Continued on next page DEBIT WITIP SALE CONTINUED Step Action Display For Magic For V Series lf the amount shown is lf the amount shown is a correct press the a up correct press the F2 Key CONFIRM AMOUNT arrow to confirm if itis not to confirm if it is not Total Amount 25 00 correct press the down correct press the F4 Key arrow and re enter the and re enter the amount amount from Step 3 from Step 3 The terminal displays Enter Clerk ID ENTER CLERK ID Using the keypad input the Clerk ID Press OK to confirm your entry Have Customer Input PIN number and then Press OK The terminal communicates out to the host via dialing or IP connection Terminal displays Connecting Transmitting Receiving Data Connecting TRANSACTION The terminal flashes the host response and prints debit APPROVED receipt Terminal returns to the idle prompt Srog 51 Dejavoo Systems Instruction Manual V429 12

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