PC Cillin 2002 user manual (PDF format)
Contents
1. Using Intelligent Update 4 4 Enable Intelligent Update so you never miss the latest Trend Micro update including virus pattern files scan engine other program files Personal Firewall rules and PC cillin for Wireless files Ensure PC cillin 2002 is using the latest updates to prevent hacker attacks and detect the latest viruses To enable Intelligent Update 1 Click Start gt Programs gt Trend Micro PC cillin 2002 gt PC cillin 2002 Settings The Settings window appears 2 On the Settings menu click the Program Update link The menu expands 3 Click Intelligent Update The Intelligent Update screen appears Select the Enable Intelligent Update check box Click Apply Enabling the Real time Monitor Protecting your computer This section contains information about basic tasks you should perform to protect your computer Enabling the Real time Scanning all drives Monitor Activating the Emergency Lock Scanning a single file Creating Rescue Disks Scanning folders Enabling the Real time Monitor The Real time Monitor watches over your system and detects viruses when they arrive at your computer Every time you open copy save or move a file the Real time Monitor ensures the real time scanner performs a guick check of the file Because it works in the background it doesn t interfere with your normal daily computing In addition the Real time Monitor lets you guickly perform common PC cil2. When prompted insert the Pattern File Disk 3 and press Enter The last command tells PC cillin to scan and clean all files on all drives including the boot sector Note Boot viruses spread easily If PC cillin detects a boot virus it is very likely that one or more of your floppy disks are also infected Be sure to run the Floppy Scan task and check all your floppies for viruses Chapter 5 Handling Viruses With the amount of viruses already in the wild and the number of viruses created and released it is very likely you will encounter a virus This section contains the following topics e Virus prevention What happens if a virus is detected e Actions to take if PC cillin cannot clean the file Virus prevention You can take measures to protect your computer from becoming infected by a virus Use the latest virus pattern file Register your software and download the latest versions of the PC cillin pattern files and program components to ensure PC cillin uses the latest antivirus technology Beware of suspicious email attachments Email is the most common way viruses and malicious code spread If an email is sent to you by a stranger you shouldn t save or run any files attached to the email However regardless of who sent you the email be suspicious of email attachments that contain executable files exe com Enable Real time Scan Real time scanning provides constant protection against virus
3. On the Settings menu click the Personal Firewall link The menu expands 3 Click the Security Level link The Security Level screen appears 4 Select the Enable Personal Firewall check box 5 Click Apply Activating the Emergency Lock If you suspect an attack originating from the Internet use the Emergency Lock function to quickly halt all Internet activity Activating the Emergency Lock immediately stops all incoming and outgoing Internet traffic and is particularly useful during times when someone is trying to remotely break into your computer or there is a virus outbreak To activate the Emergency Lock 1 Make sure the Real time Monitor is displayed in the system tray If not click Start gt Programs gt Trend Micro PC cillin 2002 gt Real time Monitor Trend Micro PC cillin 2002 Quick Start Guide 2 Inthe system tray right click the Real time Monitor icon and click Emergency Lock the Real time Monitor icon changes into a lock 3 All Internet traffic is stopped To deactivate the Emergency Lock on the shortcut menu clear the check beside Emergency Lock Note If the Real time Monitor is already displayed in the system tray and you try to open the Real time Monitor the Real time Monitor dialog box appears You can also activate the Emergency Lock if a Real time Scan detects a virus Simply click Emergency Lock on the dialog box that appears Creating Rescue Disks 4 8 Certain types of boot virus
4. The Quick Access screen appears 3 Select the Enable Site filter check box 4 Click Apply A message box appears notifying you that the change will not take effect until you restart your computer or log on again Click Yes Restart your computer or log on again to immediately enable the function 7 Click Apply Blocking harmful Internet connections 3 6 The PC cillin 2002 Personal Firewall protects your computer against attacks from the Internet A firewall creates a barrier between your computer and the network LAN Internet This barrier examines and filters incoming and outgoing Internet traffic By filtering Internet traffic the firewall prevents malicious programs or files from entering your computer With the PC cillin 2002 Personal Firewall you can also control the security level create a list of sites you know can be trusted and view a list of blocked ports The Personal Firewall is actually composed of the following components e Cloaking Prevents your computer from being found Firewall examines and filters network traffic Trojan Backdoor Blocking If a hacker has already broken into your system he or she could have installed a Trojan small hidden program Adjusting Personal Firewall security levels onto your computer unlike viruses Trojans do not replicate themselves but can still wreak havoc on your system There is also an Internet Emergency Lock feature that lets you immediately dis
5. This chapter describes what PC cillin 2002 can immediately do for you right out of the box In addition it covers both installation and uninstallation procedures for PC cillin The following sections are included in this chapter Hit the ground running e Installing PC cillin e Uninstalling PC cillin Hit the ground running Even before you completely install PC cillin it checks your main system files for viruses and Trojan horses Then after it s installed PC cillin keeps your computer virus free with a series of pre defined automated tasks What PC cillin does right out of the box Checks for viruses every time you open copy move or save a file e Protects against downloading infected files from Internet or FTP sites e Guards against malicious Java applets and ActiveX controls while you are surfing the Web Detects and cleans Trojans installed on your system Trend Micro PC cillin 2002 Quick Start Guide Scans your email message attachments as they are being downloaded from the POP3 email server if you use the email clients Microsoft Outlook 98 or above Outlook Express 4 0 or above or Eudora Pro 4 0 or above Protects your computer against attacks from the Internet Monitors your Microsoft Word and Excel sessions for macro viruses using MacroTrap a system that detects macro viruses through heuristics i e rule based methods rather than pattern matching Checks for
6. Trend Micro PC cillin 2002 Quick Start Guide Intelligent Update Intelligent Update automatically searches for and downloads the latest files for PC cillin 2002 from the Trend Micro ActiveUpdate server This includes pattern files and program files for both the main program and PC cillin for Wireless In addition Intelligent Update ensures you have the latest Personal Firewall rules This powerful function keeps PC cillin 2002 and all its components updated to offer you maximum protection with minimum user intervention Just use your computer and the Internet and PC cillin makes sure you are protected with the most up to date software For Intelligent Update information refer to Using Intelligent Update on page 4 4 New product registration method 1 4 Trend Micro PC cillin 2002 offers a new way to register your software online Simply fill out a few details on our Registration Web page receive your License Key via email and then under Step 3 insert it into the field on the Register Now screen of the PC cillin window Registration only takes a few minutes and once you ve registered you receive the following benefits e virus pattern file and scan engine updates for one year e access to technical support information about future updates and the latest virus threats Refer to Registering your software on page 4 1 for information about registering your software Chapter 2 Installing and Removing PC cillin 2002
7. only guards against harmful known script based viruses ILOVEYOU and Anna Kournikova but can also protect your PC from new unknown script based threats Without any user intervention ScriptTrap automatically scans for scripting viruses based on what they do rather than how they are written It does this using processes called lexical analysis the division of the script s source code into components called tokens based on punctuation and other keys and semantic parsing attempts to determine the meaning of each component Emergency Lock PC cillin includes an Internet Emergency Lock function that lets you instantly disable all Internet activity if you suspect an attack Enabling the Emergency Lock function immediately stops all traffic to and from the Internet Use the Emergency Lock during a virus outbreak or if you suspect someone is trying to remotely break into your computer Refer to Activating the Emergency Lock on page 4 7 for Emergency Lock information User Interface Designed for the home or small office user the program s friendly interface guickly familiarizes you with the powerful features of PC cillin 2002 The tab interface now includes a Simple and Standard mode that lets you easily switch between the two modes Simple mode is ideal for users who are just getting started with antivirus and Internet security When you want more control and access to advanced functions just switch to Standard mode 1 3
8. running the installation program To install PC cillin 1 Insert the PC cillin 2002 program CD into your CD ROM drive and do the following If the installation program automatically starts Click Next If the installation program doesn t automatically start click Start gt Run In the Open box type D setup exe and click OK where D is the drive letter of your CD ROM Click Next Click 1 accept the terms of the license agreement to accept and continue installing PC cillin The installation procedure will guit if you do not accept the terms Click Next PC cillin scans your system memory boot sector and critical files before installing the program files If PC cillin finds a virus infected file or Trojan it cleans or deletes it Do the following In the User Name box type a user name You must provide a user name to continue installation In the Organization box type the name of your organization In the Serial Key boxes type your serial key If you do not have a serial key you can continue installation and install a 30 day trial version If you install the trial version an additional screen appears when you click Next asking if you want to install the trial version Select the 7 wish to install as trial version check box and click Next Click Next The Destination Folder screen appears You can choose where PC cillin will be installed or use the default location To change the location where PC cilli
9. script based viruses based on the behavior of a script using ScriptTrap technology Scans and cleans all files on your hard drive according to the default scan task Scans all program files for viruses according to the default scan task Checks all your saved documents for macro viruses What you can do with the click of a button Scan every file on your system and clean any infected files Scan any file from Windows Explorer or My Computer by right clicking the file icon Scan floppy disks and clean any infected files Check all your Word and Excel documents for macro viruses Make whatever Web sites you want off limits to other users of the computer Protect your handheld devices with PC cillin for Wireless Installing PC cillin 2 2 Installing PC cillin is simple and only takes a few minutes If you have software for your Personal Digital Assistant PDA installed on your computer the procedure will include other screens depending on your PDA type Palm Pocket PC EPOC These other screens describe installing the PC cillin for Wireless software Follow the onsceen instructions for your specific PDA device What you can do with the click of a button Note To install PC cillin for Wireless while installing the PC cillin 2002 main program it is necessary to have PDA synchronization software for your PDA installed on your computer In addition the PDA device must be connected to the computer before
10. 2 Likewise if you created your rescue disks under Windows 95 and have upgraded to Windows 98 you need to create a new set of rescue disks Of course you can re use your old floppies for the new disks All data on the old disks will be lost in the creation of the new disks To create your rescue disks 1 Obtain some disks and insert one into the floppy drive of your computer 2 Click Start gt Programs gt Trend Micro PC cillin 2002 gt Create the Rescue Disks A message box appears asking for confirmation 3 Click Yes The Creating the rescue disks dialog box appears You can choose where the rescue disk files will be extracted or just use the default location To change where the rescue disks files will be extracted click Change and browse to a different folder 4 Click Next PC cillin extracts the rescue disk files to the specified location 5 Click Complete Rescue Disk set and then Click Next 6 Make sure the Target drive is correct and click Next The Format dialog box appears 7 Choose your format type we recommend Full and click Start The disk starts formatting 8 When the formatting is finished click Close The Format dialog box closes and PC cillin starts copying the files to the disk 9 As each floppy is finished remove it and immediately label it Slide up the plastic button that is in the upper left hand corner of the back of the disk to write protect it The disk is write protected when you can see
11. 2002 Hit the ground running ns rninn 2 1 What PC cillin does right out of the box 2 1 What you can do with the click ofa button 2 2 Installing PC cillin GRWN CUD NF O OR 2 2 Uninstalling PC cillin i GY Gy a 2 4 Getting to Know PC cillin 2002 Viewing the PC cillin window e e enenn 3 1 About the Simple mode sssssnsnnssensseseeesesseese 3 2 About the Standard mode 1 0 00 ee eeeeeeeeeeeeeee 3 2 Viewing the Settings window sssseeseseseessese1 3 3 Performing Quick Tasks as Y i 3 4 Maintaining protection from 111868 3 4 Protecting against email threats 3 4 Preventing Internet programs from harming your COMP TET crcire eienen iese p REEE RRS 3 5 Filtering unwanted Web content 3 6 Trend Micro M PC cillin 2002 Quick Start Guide Chapter 4 Chapter 5 Blocking harmful Internet 6006011008 3 6 Adjusting Personal Firewall security levels 3 7 Accessing PC cillin online help 3 8 Getting Started Registering your software eeeueeeeun 4 Upgrading your trial version software 4 2 Updating your software ceeccesseceteeeteeeteees 4 3 4 3 Updating PC cillin for Wireless 4 3 Using Intelligent 120816 4 4 Protecting your computer uu Dy 4 5 Enabling the Real time Monitor 4 5 Scanning a smglec le uu GG YO 9 4 6 0 0 4 6 Scanning all drives a GUY
12. 4 6 Enabling your Personal Firewall 4 7 Activating the Emergency Lock 4 7 Creating Rescue Disks yiii YR 4 8 Cleaning boot viruses 0 40 4 10 Handling Viruses Virus prevention 3 GOD Gi UA 5 1 What happens if a virus is detected 5 2 Actions to take if PC cillin cannot clean the file 2 Understanding viruses and Trojans 5 4 About viruses GN GAUAF CY 5 4 About Trojans ue NY CG 5 4 Contents Chapter 6 Getting Support Contacting Technical Support eceeeeeeee 6 1 Before Contacting Technical Support 6 2 Visiting the Trend Micro User s page 6 2 Visiting the Technical Support Web site 6 3 Trend Micro M PC cillin 2002 Quick Start Guide Chapter 1 Welcome to Trend Micro PC cillin Trend Micro PC cillin provides complete Internet era virus and hacker protection for your computer PC cillin 2002 includes a Personal Firewall Site filter Internet mail scanning and more for all your secure computing needs Designed for the home or small office user the friendly interface lets you quickly become familiar with all the powerful features of the software However the program behind the interface uses the latest technology and protects you from the nastiest viruses sneakiest Trojans and the meanest hackers With firewall technology the Trojan System Cleaner tool and more PC cilli
13. TREND MICRO Complete Internet era virus and hacker protection for your computer Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice Before installing and using the software please review the readme files release notes and the latest version of the Ouick Start Guide which are available from Trend Micro s Web site at http www antivirus com download documentation NOTE A license to the Trend Micro Software includes the right to product updates pattern file updates and basic technical support for one 1 year from the date of purchase only Thereafter you must renew Maintenance on an annual basis by paying Trend Micro s then current Maintenance fees to have the right to continue receiving product updates pattern updates and basic technical support To order renewal Maintenance you may download and complete the Trend Micro Maintenance Agreement at the following site http www trendmicro com license Trend Micro PC cillin PC cillin for Wireless MacroTrap ScriptTrap and the Trend Micro t ball logo are trademarks of Trend Micro Incorporated and are registered in certain jurisdictions All other brand and product names are trademarks or registered trademarks of their respective companies or organizations Copyright 1998 2002 Trend Micro Incorporated All rights reserved No part of this publication may be reproduced photocopied store
14. able all Internet activity if you suspect you are under attack For more Personal Firewall and Internet Emergency Lock information refer to the online help To block harmful Internet connections 1 Click Start gt Programs gt Trend Micro PC cillin 2002 gt PC cillin 2002 Settings The Settings window appears 2 On the Settings menu click the Ouick Access link The Ouick Access screen appears 3 Select the Enable Personal Firewall check box 4 Click Apply Adjusting Personal Firewall security levels Anytime your computer connects to another computer the threat of invasion by an outside intruder exists The more computers connected to your computer the greater the threat and the higher the probability your computer will be singled out for an attack Each time you connect to the Internet there are millions of computers that can also connect to your computer Since different users have different needs PC cillin provides three levels of security The High Security level offers maximum protection from outside attacks while the Low Security level offers minimum protection Unless you use your computer as a server use Medium Security level we recommend you use the default setting High To adjust the Personal Firewall security level settings 1 Click Start gt Programs gt Trend Micro PC cillin 2002 gt PC cillin 2002 Settings The Settings window appears 2 On the Settings menu click the Personal Firewall link The
15. about the following topics About viruses About Trojans About viruses Simply put a computer virus is a program that replicates To do so it will need to attach itself to other program files for example exe com dll and execute whenever the host program executes Beyond simple replication a virus almost always seeks to fulfill another purpose to cause damage Called the damage routine or payload the destructive portion of a virus can range from overwriting critical information stored on your hard disk s partition table to scrambling the numbers in your spreadsheets to just taunting you with sounds pictures or obnoxious effects To learn more about any particular virus or about viruses in general you can access the Trend Micro online Virus Encyclopedia or visit our Web site at www antivirus com About Trojans 5 4 Trojans or Trojan horses are small seemingly harmless programs To cause damage these programs must be installed onto your system Once installed a Trojan has all the same privileges as the user of the computer and can exploit the system to do something the user did not intend The main difference between a Trojan and a virus is that Trojans cannot replicate or spread on their own Chapter 6 Getting Support Trend Micro is committed to providing service and support that exceeds our user s expectations regardless of their location This chapter contains information on how to get technical sup
16. attern file and successfully identify the virus and clean the infected file To update PC cillin 2002 1 Click Start gt Programs gt Trend Micro PC cillin 2002 gt PC cillin 2002 The PC cillin window appears 2 On the PC cillin window click the Simple tab The Simple mode menu appears 3 Click the Update Now link The Upgrade Now screen appears 4 The meter displays the update progress If you need to halt the update click Stop To continue updating click Update Updating PC cillin for Wireless To ensure protection against the latest threats on your PDA you need to regularly update your PC cillin for Wireless pattern and program files PC cillin can download the latest PC cillin for Wireless files and you can synchronize the files to your PDA Trend Micro PC cillin 2002 Quick Start Guide During installation you specified your PDA OS type If you changed PDAs make sure you set your new PDA OS type in the Settings window To update PC cillin for Wireless 1 Click Start gt Programs gt Trend Micro PC cillin 2002 gt PC cillin 2002 The PC cillin window appears 2 On the PC cillin window click the Standard tab The Standard mode menu appears 3 Click the Sync PDA link The Sync PDA screen appears Click your PDA type Click Sync Now Note You must connect your PDA device to your PC before executing Sync Now Do not use any applications or remove your PDA device during synchronization
17. comprehensive information about PC cillin Search both documents to see if they contain your solution Visit our Technical Support Web site our Technical Support Web site contains the latest information about all Trend Micro products Previous user inguiries that have been answered are posted on the support Web site Visiting the Trend Micro User s page 6 2 Built exclusively for Trend Micro users visit the Trend Micro user s page to receive the latest news about PC cillin As a registered user you can access information that is not available outside this Web site To visit the Trend Micro User s page On the PC cillin menu bar click Support gt Trend Micro User Home Page The Trend Micro User s page loads in your browser Visiting the Technical Support Web site Visit the Trend Micro Technical Support Web site to find answers to your inguiries The Trend Micro Technical Support Web site contains the latest updated information about our products To visit the Technical Support Web site On the PC cillin menu bar click Support gt Technical Support Home Page The Technical Support Home Page loads in your browser Trend Micro PC cillin 2002 Quick Start Guide 6 4
18. d archive Insufficient disk space or write protected diskettes PC cillin creates a backup file rb0 before attempting to clean an infected file This is to prevent files from being corrupted if the cleaning fails You therefore need to provide enough disk space or you have to copy the infected files to a floppy disk before attempting to clean the files If the disk is write protected make it writeable before attempting to clean the file Password protected files If the infected file is password protected for example a password protected ZIP or Word file PC cillin will not be able to clean it Please disable the password protection before attempting to clean the file PE type virus infection Virus name PE_xxxx Since PE type viruses Portable Executable standard Win32 file format always stay in memory the virus code may not be completely cleaned To clean a PE type virus 1 Start your computer with the rescue disk labeled Emergency Boot Disk Disk 1 2 Insert the PC cillin rescue disk labeled PCSCAN Files Disk Disk 2 into the floppy drive and then at the DOS command prompt type A gt PCSCAN V C Follow the onscreen instructions Trend Micro PC cillin 2002 Quick Start Guide You can now start scanning and cleaning the viruses Note If you do not have emergency rescue disks refer to Creating Rescue Disks on page 4 8 Understanding viruses and Trojans This section contains information
19. d how to use the PC cillin 2002 online help Included in this chapter are the following sections e Viewing the PC cillin window e Viewing the Settings window e Performing Quick Tasks e Accessing PC cillin online help Viewing the PC cillin window The PC cillin window provides the interface to rapidly execute your actions On the PC cillin window you can view both Simple and Standard modes and the menu bar To view the PC cillin window do one of the following e Click Start gt Programs gt Trend Micro PC cillin 2002 gt PC cillin 2002 In the system tray right click the Real time Monitor amp and click Startup PC cillin Trend Micro PC cillin 2002 Quick Start Guide The PC cillin window appears Standard Mode Click to view the Standard mode and perform eas Menu Bar Use the menu bar to advanced PC cillin functions quickly access useful information Simple Mode Click to view the HELP SUPPORT SECURITY INFO ABOUT Simple mode and System Status quickly perform TH PO c lin 2002 protects Hee tro h sand aes atad The curromt stabs o PC cllin 2002 19 deployed below common PC cillin o 4 tasks Aan rau the menu bar clkk Settings Real time Scar Enabled Time of test virus found Last virus found Last infected fle Personal Firewat Personal Firewall Enabled Time of last attack 0342 PM Aug 15 2001 Source of test attack 19216810010 Last attack ype NetBIOS Name Confict Bas sent 490362 Bas r
20. d in a retrieval system or transmitted without the express prior written consent of Trend Micro Incorporated Document Part No PCEM90992 20108 Release Date February 2002 Protected by U S Patent No 5 951 698 and 5 623 600 The Quick Start Guide for Trend Micro PC cillin 2002 is intended to introduce the main features of the software and installation instructions for your production environment You should read through it prior to installing or using the software Detailed information about how to use specific features within the software are available in the online help file and online SolutionBank at Trend Micro s Web site At Trend Micro we are always seeking to improve our documentation If you have guestions comments or suggestions about this or any Trend Micro document please contact us at docs trendmicro com Your feedback is always welcome Please evaluate this document on the following site http Www antivirus com download documentation rating asp Contents Contents Chapter 1 Chapter 2 Chapter 3 Welcome to Trend Micro PC cillin What s New in PC cillin 2002 nn 1 1 Yn 1 2 PC cillin for Wireless 2 ry 1 2 Trojan System Cleaner us 1 2 ScriptTrap Technology ceceecceseceneeneeees 1 3 Emergency Lock 1 3 User Interface ik TN 1 3 Intelligent Update socsscisssistecsnocticcesscsacanastocexs 1 4 New product registration method 1 4 Installing and Removing PC cillin
21. den inside files email or on the Web can enter your Palm Pocket PC or EPOC handheld device during beaming synchronization or Internet access Trend Micro PC cillin for Wireless provides portable easy to use antivirus security for wireless devices to defend against potential threats Best of all PC cillin for Wireless is bundled with PC cillin 2002 providing you with secure computing on both your desktop and your PDA For more PC cillin for Wireless information refer to Updating PC cillin for Wireless on page 4 3 Trojan System Cleaner 1 2 PC cillin automatically runs the Trojan System Cleaner TSC during initial installation and every time PC cillin performs a real time scan The TSC detects the activity of Trojan horses Trojans and recovers system files which have been modified by Trojans In addition the TSC deletes Trojan processes and deletes the files dropped by them Unlike the TSC traditional antivirus products only scan files by opening files and checking for virus code They don t check and clean system files and can t clean or delete a Trojan if it has already run in the system What s New in PC cillin 2002 The TSC uses a pattern to define how to clean a Trojan These patterns are built into Trend Micro pattern files and are kept up to date Whenever TSC is executed it also looks for an updated pattern file ScriptTrap Technology Using ScriptTrap technology added to the scan engine PC cillin not
22. eceiwed 10399779 About the Simple mode Ideal for users new to antivirus and security the Simple mode lets you access the following commonly used functions viewing a simplified version of the system status scanning all drives and updating and registering your software To view the Simple mode On the PC cillin window click the Simple tab The Simple mode menu appears About the Standard mode 3 2 The Standard mode lets you perform advanced PC cillin 2002 functions including viewing your system status in more detail selectively scanning folders syncing your PDA quarantining files and viewing logs In the Standard mode as in the Simple mode you can also update and register your software About the Standard mode To view the Standard mode On the PC cillin window click the Standard tab The Standard mode menu appears Viewing the Settings window The Settings window provides the interface where you configure the functions of PC cillin To view the Settings window do one of the following e Click Start gt Programs gt Trend Micro PC cillin 2002 gt PC cillin 2002 Settings In the system tray right click the Real time Monitor 4 and click Configuration The Settings window appears Menu Bar Use the menu bar to Click to display the guickly access useful information PC cillin window Click the links to YN PC cilia Se display the reen wan Screens you want Quick Access to configure Fo
23. ed your pattern files scan engine and program files and find that an infected file still cannot be cleaned This depends on the actions you have set for the different PC cillin scans Real time Scan Manual Scan Internet mail scan The default action for the Real time and Manual Scan is Quarantine This means PC cillin will move the file to the Quarantine folder Files placed in the Quarantine folder are isolated and rendered harmless After you quarantine the file you have several options for example perhaps after the next pattern file update you can clean the file You can also restore it send it to Trend Micro for analysis and manual cleaning or ultimately you can still delete it if you choose The following provides further information about alternate methods on how to proceed for different types of viruses Actions to take if PC cillin cannot clean the file Backdoor Trojan type viruses Virus name BKDR_xxx Because Trojan type viruses do not infect other files but rather destroy or steal information from your computer there is no way to clean the file The only way to delete a Trojan virus is to delete the file that is hosting it Compressed files While the Trend Micro scan engine can detect viruses within compressed files it cannot clean files inside a compressed archive beyond the second layer of compression To remove the virus from files that are compressed beyond the second layer you must first decompress the compresse
24. es With real time scanning enabled you reduce the chance of your computer becoming infected Because it is so powerful and because it operates imperceptibly in the background we recommend that you always keep real time scanning enabled Trend Micro PC cillin 2002 Quick Start Guide Set scheduled scan tasks Scan tasks are a quick and easy way to perform a variety of scans Using scan tasks automates routine antivirus maintenance procedures on your desktop and improves antivirus management efficiency and control over antivirus policy For more information refer to the online help topic About scan tasks Keep informed Regularly visit the Trend Micro Web site www antivirus com for the latest virus information and security alerts In addition you can learn more about viruses by accessing the online Trend Micro Virus Encyclopedia www antivirus com vinfo virusencyclo What happens if a virus is detected If PC cillin detects a virus using Real time Scan Manual Scan or an Internet mail scan PC cillin notifies you about the virus and the action it takes The respective actions for Real time Scan Manual Scan or Internet mail scan depend on the setting you have configured for each scan However the default scan action for all scans is Clean So if a file does become infected with a virus PC cillin first attempts to clean the file Actions to take if PC cillin cannot clean the file 5 2 What do you do if you have updat
25. es can prevent your computer from booting normally To clean these viruses you need to start your computer from a clean disk and not the infected hard drive A rescue disk is a bootable floppy disk that PC cillin can create if you are running Microsoft Windows 95 98 Me Note Rescue disks should be write protected after they are created A disk is write protected when you can see through both sguares in the upper corners Emergency Boot Disk Disk 1 Contains files necessary to start your computer Use to start your computer if a boot virus has infected your computer and you cannot start your computer normally PCSCAN Files Disk Disk 2 Contains the scan engine Use with the Pattern File disks to detect and clean viruses located in the boot sector of your computer Pattern File Disks Disks 3 and others Contains pattern files to detect the latest viruses Use with the PCSCAN Files disk to detect and clean viruses located in the boot sector of your computer Note Do not restart your computer using rescue disks that were created for an earlier version of PC cillin this can result in data loss Creating Rescue Disks Before creating your rescue disks make sure you have a writing utensil to label the disks You need at least five disks to create a complete set of rescue disks If you ve already got a set of rescue disks from a previous version of PC cillin you should create a new set after installing PC cillin 200
26. lin commands To enable the Real time Monitor 1 Click Start gt Programs gt Trend Micro PC cillin 2002 gt Real time Monitor The Real time Monitor appears in the system tray 2 Right click the Real time Monitor A pop up menu appears You can choose the following Startup PC cillin Displays the PC cillin window Emergency Lock Sets the Emergency Lock which immediately halts all network activity Real time Monitor Enables real time scanning Configuration Displays the Settings window Real time Status Displays Real time scan information including the pattern file version and the last scanned file Exit Disables the Real time Monitor and asks if you also want to stop the real time scanning Trend Micro PC cillin 2002 Quick Start Guide Scanning a single file PC cillin can easily run a quick scan of any file PC cillin scans the file types and executes the necessary virus actions according to the Manual Scan settings For the quickest results use one of the following methods To scan a single file using Windows Explorer do one of the following e Right click the file and then click PC cillin e Right click the file you want to scan and click Properties Click the Virus Property tab PC cillin scans the file To scan a single file drag the file onto the PC cillin window Scanning folders With PC cillin you can scan the entire contents of a folder including sub folders PC cilli
27. menu expands 3 Click the Security Level link The Security Level screen appears 3 7 Trend Micro M PC cillin 2002 Quick Start Guide 4 Make sure the Enable Personal Firewall check box is selected and under Security Level choose the level of security High Default Cloaking Trojan backdoor blocking and Firewall all enabled This is the default and most secure setting At this security level your computer s entry points are invisible and Trojan backdoor programs are blocked In addition a barrier filters and examines both incoming and outgoing Internet traffic This setting is recommended for the expert Internet user that frequently visits many different Web sites often transfers files online and receives a lot of email from numerous accounts Also recommended for users with always on Internet connections Do not use this security level if you want to use your computer as a server Choose the Medium Security level e Medium Trojan backdoor blocking and Firewall enabled Use this setting if you want to use your computer as a server At this security level Trojan backdoor programs are blocked and a barrier filters and examines both incoming and outgoing Internet traffic However your computer s entry points are visible and server functions will function normally Also recommended for the casual Internet user who spends less time online doesn t often transfer files and only uses one email account Low Firewall e
28. n gives you peace of mind whenever you connect to the Internet And now that Trend Micro s award winning ICSA approved scan engine also includes ScriptTrap technology personal computing has never been more secure What s New in PC cillin 2002 This section describes the latest features added to Trend Micro PC cillin 2002 Personal Firewall Emergency Lock PC cillin for Wireless User Interface Trojan System Cleaner Intelligent Update ScriptTrap Technology New product registration method 1 1 Trend Micro PC cillin 2002 Quick Start Guide Personal Firewall PC cillin 2002 provides secure Internet computing with its new Personal Firewall feature Easy to operate the Personal Firewall protects your computer from unwanted Internet connections With adjustable security levels a trusted site list and a port blocking function the Personal Firewall gives you the control to keep your computer safe from malicious programs like spyware and Trojan horses The Personal Firewall is ideal for computers using always on broadband connections xDSL cable modem or for those computers that are often online But even computers that only connect to the Internet for short periods of time are still vulnerable to hacker attacks and need protection Refer to Blocking harmful Internet connections on page 3 6 for more Personal Firewall information PC cillin for Wireless Malicious code and other unique threats hid
29. n is installed click Change and then browse to the desired location Click Next If you are ready to complete installation click Install If you want to make changes click Back to navigate to the screen where you want to make your changes 2 3 Trend Micro M PC cillin 2002 Quick Start Guide Uninstalling PC cillin 2 4 Before uninstalling PC cillin you must stop Real time scanning To halt real time scanning right click the PC cillin Real time Monitor in the system tray and then click Real time Monitor to clear the check The lightning bolt icon turns gray when real time scanning is disabled During uninstallation PC cillin deletes all guarantined files These files may contain viruses and should not be left on your computer If you must preserve them we suggest that you copy the entire directory to a safe location such as a specially marked floppy disk To uninstall PC cillin do one of the following e Click the Windows Start button then Programs gt Trend Micro PC cillin 2002 gt Uninstall PC cillin 2002 e Click the Windows Start button then Settings gt Control Panel Double click Add Remove Programs and select PC cillin 2002 Click Add Remove A confirmation dialog box appears Click Yes to uninstall PC cillin PC cillin uninstalls Getting to Know PC cillin 2002 This chapter contains sections helpful to Know to become familiar with PC cillin In addition it describes how to perform Ouick Tasks an
30. n scans the file types and executes the necessary virus actions according to the Manual Scan settings For the quickest results use one of the following methods To scan a folder using Windows Explorer right click the folder and then click PC cillin To scan a folder drag the folder onto the PC cillin window Scanning all drives 4 6 Scan all drives to make sure your system is virus free With one click PC cillin scans for infected files on all drives that are connected to your computer To scan all drives 1 Click Start gt Programs gt Trend Micro PC cillin 2002 gt PC cillin 2002 The PC cillin window appears 2 On the PC cillin window click the Simple tab The Simple mode menu appears Enabling your Personal Firewall 3 Click the Scan All Drives link The Scan Files dialog box appears and PC cillin begins scanning To stop scanning click Stop A confirmation message box appears Click Yes to stop Note PC cillin scans the file types and executes the necessary virus actions according to the Manual Scan settings Enabling your Personal Firewall Enable your Personal Firewall so you can connect to the Internet without worrying about someone invading your computer The Personal Firewall protects you from hackers trying to damage files steal personal information or create mischief To enable your Personal Firewall 1 On the PC cillin window click Settings The Settings window appears 2
31. nabled At this security level a barrier filters and examines both incoming and outgoing Internet traffic This level is recommended for users that rarely go online don t transfer files over the Internet and don t use email on their computer 5 Click Apply Accessing PC cillin online help 3 8 PC cillin s online help provides comprehensive coverage of all the functions and features of PC cillin 2002 Use the PC cillin online help to find the answers for your PC cillin guestions To access PC cillin online help e On the PC cillin menu bar click Help The online help appears Adjusting Personal Firewall security levels In addition when you are using the program you may also see Help buttons Click these buttons to view context sensitive help relevant help information based on what you are currently viewing 3 9 Trend Micro PC cillin 2002 Quick Start Guide 3 10 Getting Started This chapter contains information about registering your software and upgrading your 30 day trial version software In addition it includes information describing how to protect your computer from viruses and other malicious attacks The following sections are described in this chapter e Registering your software Upgrading your trial version software e Updating your software e Protecting your computer Registering your software Take a few minutes to register your software online and receive the benefits Trend Micro p
32. or example each time a file is opened copied moved saved compressed or decompressed downloaded from the Internet and in the case of email attachments read Because it is so powerful and operates in the background we recommend you keep Real time scanning enabled To maintain constant protection from viruses 1 Click Start gt Programs gt Trend Micro PC cillin 2002 gt PC cillin 2002 Settings The Settings window appears 2 On the Settings menu click the Quick Access link The Quick Access screen appears 3 Select the Enable Real time Scan check box 4 Click Apply Protecting against email threats PC cillin can scan data packets as you download mail messages from an Internet POP3 mail server This makes sure virus infected attachments 3 4 Preventing Internet programs from harming your computer don t infect your computer Some examples of mail clients that use POP3 mail servers include Microsoft Outlook Outlook Express Eudora Pro and Netscape Messenger To protect against email threats 1 Click Start gt Programs gt Trend Micro PC cillin 2002 gt PC cillin 2002 Settings The Settings window appears 2 On the Settings menu click the Quick Access link The Quick Access screen appears 3 Select the Enable Internet mail scan check box 4 Click Apply Preventing Internet programs from harming your computer WebTrap protects against malicious Java and ActiveX applets Altho
33. port Remember you must register your product to be eligible for support The following topics are discussed in this section e Contacting Technical Support Before Contacting Technical Support e Visiting the Trend Micro User s page e Visiting the Technical Support Web site Contacting Technical Support Trend Micro provides technical support virus pattern downloads and program updates for one year to all registered users after which you must purchase renewal maintenance To speed up your problem resolution when you contact our staff please provide as much of the following information as you can e Product serial number PC cillin program scan engine pattern file version number OS name and version and Internet connection type e Exact text of any error message given e Steps to reproduce the problem 6 1 Trend Micro M PC cillin 2002 Quick Start Guide The best way to receive support is to send an email to our highly trained Technical Support staff or visit our Web site Email pc cillin support trendmicro com For other ways to contact PC cillin Technical Support check the Support section of our Web site at URL www pc cillin com Before Contacting Technical Support While our Technical Support staff is always pleased to handle your inguiries there are a number of things you can guickly do to try to find the answer you are seeking Check your documentation the manual and online help provide
34. r Virus Scan Select the check boxes of the following sellings to enable commonty most links the used funclions To conSgure each ilem select from the left menu menu expands to gt FF Enable Realtime Scan Real time Scan monitors system acli ty to protect it from display sub menu virus infaction EV Enable Internet mail scan scanning incoming messages Enable WebTrap WebTrap fillers out malicious Java and Activex programs from entering your comauter items Sc Sks CE internet mail POP3 mall scan protects your email box by D A I Enable Ste fitter Sile Sfer blocks access to offensive sites z Enabse Personal Firewall Pesonal Firewall protects your system from intrusive access throuch the intemet op r Reset Help 3 3 Trend Micro PC cillin 2002 Quick Start Guide Performing Quick Tasks PC cillin allows you to quickly configure common settings This section contains the following topics e Maintaining protection from viruses e Protecting against email threats e Preventing Internet programs from harming your computer e Filtering unwanted Web content e Blocking harmful Internet connections Maintaining protection from viruses Real time scanning provides constant protection against viruses With Real time scanning turned on you can significantly reduce the chances of your computer becoming infected The real time scanner checks files for viruses whenever they are used f
35. rovides technical support virus pattern downloads and program updates for one year to all registered users after which you must purchase renewal maintenance In addition you receive access to technical support and information regarding future updates and the latest virus threats To register your software 1 Click Start gt Programs gt Trend Micro PC cillin 2002 gt PC cillin 2002 The PC cillin window appears 2 On the PC cillin window click the Standard tab The Standard mode menu appears Trend Micro M PC cillin 2002 Quick Start Guide 9 On the Standard mode menu click the Register link The Register Now screen appears Confirm that your full version serial number already exists and click Register Now The Register Web page loads in your browser On the Register Web page in the appropriate fields type your name and email address Type your email address again to confirm it s the correct address Click Send A Confirmation Web page loads and a License Key is sent via email Copy the License Key from the email and paste it under Step 3 in the Register Now screen Click Finish Congratulations You have registered your software You can now use the full functionality of PC cillin 2002 and receive the benefits Upgrading your trial version software 4 2 Upgrade your software and register online to take full advantage of PC cillin 2002 If you use the trial version after 30 days the virus scanning
36. services are disabled Upgrading your software to the full version and registering enables you to use the full functionality of PC cillin 2002 In addition after you upgrade your software and register online you receive the following benefits a year of virus pattern file and scan engine updates technical support and information about future updates and the latest virus threats To upgrade your trial version software 1 Click Start gt Programs gt Trend Micro PC cillin 2002 gt PC cillin 2002 The PC cillin window appears On the PC cillin window click the Standard tab The Standard mode menu appears On the Standard mode menu click the Register link The Register Now screen appears Under Step 1 on the Register Now screen type your serial number Updating PC cillin 5 Click Upgrade Now Congratulations You have upgraded your trial version software to the full version You should now continue and register your software Updating your software Since new viruses are constantly being discovered you need to update your virus pattern files regularly In addition as new viruses appear and existing ones evolve it becomes necessary to add new functionality to the scan engine In this section you can view information about the following Updating PC cillin Updating PC cillin for Wireless Updating PC cillin Updating your scan engine ensures PC cillin can act according to the new instructions in the virus p
37. through both squares in the upper corners Creating the rescue disks takes about 10 minutes 10 Repeat the procedure for each disk starting from the formatting step 11 Click Finish Trend Micro PC cillin 2002 Quick Start Guide Note You cannot make rescue disks on a machine infected with a boot virus Be sure to clean or delete any viruses that have been detected Cleaning boot viruses Boot sector viruses are especially troublesome and dangerous because they occupy a Sensitive part of the hard drive the boot sector and load into memory whenever the system is started From memory they spread easily to any files that are subsequently opened and to floppy disks that are used To clean a boot virus 1 2 Shut down your computer and turn off the power Insert the rescue disk labeled Emergency Boot Disk Disk 1 in the floppy drive of your computer After waiting a few seconds turn your computer on Make sure your computer boots from the floppy drive You may have to make changes to your computer s BIOS in order to boot from the floppy drive instead of the hard drive Refer to your computer s manual or support Web site for detailed instructions how to perform this Insert the PCSCAN Files Disk Disk 2 and then at the DOS prompt type the following pcscan V C Press Enter When prompted insert the Pattern File Disk 1 and press Enter When prompted insert the Pattern File Disk 2 and press Enter
38. ugh most Web sites are harmless it is possible for someone to create a small program and set it to run invisibly whenever their Web page is accessed These programs can destroy files steal passwords corrupt data etc PC cillin s WebTrap protects you against malicious Java and ActiveX programs while allowing harmless ones to safely pass through To prevent Internet programs from harming your computer 1 Click Start gt Programs gt Trend Micro PC cillin 2002 gt PC cillin 2002 Settings The Settings window appears 2 On the Settings menu click the Ouick Access link The Ouick Access screen appears 3 Select the Enable WebTrap check box 4 Click Apply A message box appears notifying you that the change will not take effect until you restart your computer or log on again 5 Click Yes 6 Restart your computer or log on again to immediately enable the function 3 5 Trend Micro PC cillin 2002 Quick Start Guide Filtering unwanted Web content For protection against offensive Web content PC cillin offers the Site filter This utility lets you set whatever Web sites you want off limits to other users of the computer This function is especially useful when many family members share one computer To filter unwanted Web content 1 Click Start gt Programs gt Trend Micro PC cillin 2002 gt PC cillin 2002 Settings The Settings window appears 2 On the Settings menu click the Quick Access link
Download Pdf Manuals
Related Search