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Technical_Brochure - Hi Country Wire and Telephone

1. CallPilot 100 150 User Card Package English Spanish CPC code A0893263 PEC code NTAB9821 This package contains two sets of CallPilot Quick Reference Cards one set of 20 English language cards and one set of twenty Spanish language cards Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Quick Reference Card Eng N A N A P0919418 No 20 CallPilot Quick Reference Card Spa N A N A P0919486 No 20 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 147 Digital Enhanced Cordless Telecommunications With Digital Enhanced Cordless Telecommunications DECT users can travel around their work sites while answering initiating continuing and transferring telephone calls on portable telephones Document descriptions User guides C4010 C4020 Cordless Handset User Guide CPC code English A0802999 CPC code French A0860017 CPC code German A0860019 CPC code Italian A0860020 This guide describes how to use and operate the C4010 EX handset the C4010 handset and the C4020 handsets It describes the various function keys of the handsets and the steps to initiate the functions C4012 Trilingual User Guide Order code A0997039 PEC code NTTQ18AA This user guide describes how to use and operate the C4012 handset It includes information about registering and programming the handset as well as ensuring it is
2. Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot 2 0 702t Installation and N A NTRGO3AF A0520420 Yes 1 Configuration Guide CallPilot 2 02 Installation and N A P0605129 P0605129 Yes 1 Configuration Planner End User Reference Card Package N A NTRG10AC A0783299 Yes 1 CallPilot 2 02 702t Installation and Configuration Guide Binder English CPC code A0516434 PEC code NTRGO3AD This package contains all the documentation required to support the installation and configuration of a CallPilot Release 2 02 system on the 702t platform The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot 2 02 Software Installation and 555 7101 210 P0603577 P0603577 No 1 Maintenance Overview CallPilot 2 02 702t Server Hardware 555 7101 215 P0604536 P0604536 No 1 Installation CallPilot 2 02 Meridian 1 and Call Pilot 555 7101 222 P0603579 P0603579 No 1 Server Configuration CallPilot 2 02 Server Installation and 555 7101 202 P0603581 P0603581 No 1 Maintenance CallPilot 2 0 702t Server Maintenance 555 7101 216 P0949453 P0949453 No 1 and Diagnostics Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 112 CallPilot 2 02 703t Base Documentation Package English CPC code A0506539 PEC code NTRGO3BA
3. Guide Sp Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Mini Reference Guide Sp N A P0990676 P0990676 No 1 CallPilot Mini Networking Guide Sp N A P0990680 P0990680 No 1 CallPilot Mini Desktop Messaging User N A P0990682 P0990682 No 1 CallPilot Mini Quick Start Guide English and French CPC code A0891933 PEC code NTRG28AA This package contains documents describing the usage of CallPilot Mini features for end users The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Mini Quick Start Guide Eng N A P0919414 P0919414 No 1 CallPilot Mini Quick Start Guide Fr N A P0919444 P0919444 No 1 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 131 CallPilot Mini Quick Reference Card English 10 pieces CPC code A0884318 PEC code NTHY34AA This package is a convenient ten pack of CallPilot Mini Quick Reference Cards The package contains Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Mini Quick Reference Card N A P0989497 P0989497 No 10 Eng CallPilot Mini Quick Reference Card French 10 pieces CPC code A0884319 PEC code NTHY34AB This package
4. Meridian 1 International Loss and Level Plan Planning and Engineering This document is a guideline to assist in the installation of the Meridian 1 in countries outside of North America The Nortel Networks technical publication entitled Summary of Transmission Parameters 553 2201 182 Release 6 0 or later describes and defines general transmission concepts This document cross references those transmission concepts and the appropriate Meridian 1 features A summary of how to administer the feature is also included Meridian 1 Summary of Transmission Parameters The transmission parameters in this document apply to Meridian options systems and Meridian SL 1 systems with North American and International versions of X11 software Meridian 1 Communication systems provide two methods of converting signals from analog to digital or from digital to analog and the characteristics of both ulaw and alaw are addressed in this document Meridian 1 System Overview This document applies to the Meridian 1 Internet Enabled System It provides a Meridian product description and an outline of the hardware and software Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 58 architecture References to all documents required for a more in depth look at this system are also listed in this publication Meridian 1 Line Cards Description This document outlines the functions specifications applications and operation of
5. Meridian 1 and Succession Communication Server for Enterprise 1000 DASS2 Maintenance Guide This guide describes all the procedures required to maintain DASS2 links and lists and defines all relevant system error messages including Digital Trunk Maintenance DTM initialize INI link reset channel reset stop count and Clock Controller error messages Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 78 DPNSS1 British Telecom Digital Private Network Signaling System No 1 DPNSS1 is the open signaling protocol standard for intelligent private network digital connections DPNSS1 provides the signaling capability to establish simple telephony and data calls as well as supplementary services features Document descriptions Meridian 1 and Succession Communication Server for Enterprise 1000 DPNSS1 Product Overview Guide This guide provides descriptive information on all relevant components of DPNSS1 functionality such as application protocols and principles as well as hardware and software requirements Meridian 1 and Succession Communication Server for Enterprise 1000 DPNSS1 Installation Guide This guide is designed specifically for technical personnel charged with installing DPNSS1 networks It provides them with descriptions and schematics of all hardware required to install DPNSS1 and APNSS links Meridian 1 and Succession Communication Server for Enterprise 1000 DPNSS1 Features and
6. Meridian Digital Telephones M3905 Call Center Quick Reference Guide Package CPC code A0859356 PEC code NT2F82EA This package contains five copies of one document in the M3900 Series Meridian Digital Telephone documentation suite The package contains the following document Individually Qty in Document Package Title NTP number PEC code CPC code orderable pkg Meridian Digital Telephones M3905 Call N A NT2F82EA A0859356 No 5 Center Quick Reference Guide Meridian Digital Telephones M3905 Call Center Quick Reference Guide Package French CPC code A0859357 PEC code NT2F82FA This package contains five copies of one document in the M3900 Series Meridian Digital Telephone documentation suite The package contains the following document Individually Qty in Document Package Title NTP number PEC code CPC code orderable pkg Meridian Digital Telephones M3905 Call 4 N A NT2F82FA A0859357 No 5 Center Quick Reference Guide French Meridian External Alerter and Recording Interface Installation and Application Guide Package CPC code A0779721 PEC code NT2F77AA This package contains fifteen copies of one document in the M3900 Series Meridian Digital Telephone documentation suite The package contains the following document Individually Qty in Document Package Title NTP number PEC code CPC code orderable pkg Meridian External Alerter and Record
7. Meridian Mail Release 13 Voice Messaging User Guide Package Arabic CPC code A0799626 This package contains fifteen copies of the end user guides for the regular Meridian Mail user interface The package contains the following documents NTP Individually Document Package Title number PEC code CPC code orderable Qty in pkg Voice Messaging User Guide N A P0911004 P0911004 Yes 15 Spanish Voice Messaging Quick Reference Card N A P0911017 P0911017 Yes 15 Spanish Voice Messaging Keypad Template N A NTMD53AA A0725253 No 15 Spanish Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 168 Meridian Mail Release 13 Call Answering VMUIF User Guide Package CPC code A0780896 PEC code NT2F26AA This package contains fifteen copies of the end user guides for the Call Answering Voice Messaging User Interface VMUIF variant of the Meridian Mail user interface The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg Call Answering User Guide VMUIF N A P0904923 P0904923 Yes 15 Call Answering Quick Reference Card N A P0904924 P0904924 Yes 15 VMUIF Meridian Mail Release 13 Voice Messaging VMUIF User Guide Package CPC code A0780897 PEC code NT2F27AA This package contains fifteen copies of the end user guides for the Voice Messa
8. NTP Individually Document Package Title number PEC code CPC code orderable Qty in pkg Voice Messaging User Guide N A P0911016 P0911016 Yes 15 Turkish Voice Messaging Quick Reference Card N A P0911028 P0911028 Yes 15 Turkish Voice Messaging Keypad Template N A NTMD60AA A0725262 No 15 Turkish Meridian Mail Release 13 Voice Messaging User Guide Package Swedish CPC code A0799636 PEC code NTKR55AA This package contains fifteen copies of the end user guides for the regular Meridian Mail user interface The package contains the following documents NTP Individually Document Package Title number PEC code CPC code orderable Qty in pkg Voice Messaging User Guide N A P0911015 P0911015 Yes 15 Swedish Voice Messaging Quick Reference Card N A P0911027 P0911027 Yes 15 Swedish Voice Messaging Keypad Template N A NTMD62AA A0725265 No 15 Swedish Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 166 Meridian Mail Release 13 Voice Messaging User Guide Package Italian CPC code A0799634 PEC code NTKR53AA This package contains fifteen copies of the end user guides for the regular Meridian Mail user interface The package contains the following documents Voice Messaging Keypad Template Ital ian NTP Individually Document Package Title number PEC code CPC code orderable Qty in pkg V
9. CPC code Danish P0941618 CPC code Swedish P0941619 CPC code European French P0935931 CPC code European Spanish P0935932 CPC code German P0935933 CPC code Italian P0935935 CPC code Norwegian P0935936 CPC code Latin American Spanish P0941615 CPC code Canadian French P0941614 CPC code United Kingdom English P0941616 This user card provides instructions for using your telephone if it is a prime telephone A telephone is programmed as a prime telephone for particular external lines on your system This means that any external call on those lines that is not answered or gets transferred parked or put on hold and is not picked up or any call that is not handled rings at your telephone Your system can have several prime telephones Business Communications Manager ATA User Guide CPC code English P0941629 CPC code Latin American Spanish P0941631 CPC code Canadian French P0941630 CPC code United Kingdom English P0941633 CPC code Danish P0941635 CPC code German P0935993 CPC code European Spanish P0935992 CPC code European French P0935991 CPC code Italian P0935994 CPC code Netherlands P0941634 CPC code Norwegian P0935995 CPC code Swedish P0941637 Business Communications Manager Analog Terminal Adapter 2 ATA 2 connects a station port to a standard analog voice device such as a single line telephone or a data Communications device such as a modem or facsimil
10. CallPilot Troubleshooting Guide Order code P0913837 This reference provides step by step troubleshooting procedures for CallPilot release 2 0 There can be minor differences for these procedures between various CallPilot releases Each troubleshooting area contains symptom tables outlining basic checks that include diagnostics and resolutions for each check This guide is applicable to all CallPilot servers Exceptions are noted for each server where necessary in the heading for each symptom or check The appendix in the back of this document contains a listing of parts referred to in this reference Networking guides CallPilot AMIS Networking Implementation and Maintenance Guide NTP number 555 7101 303 Order code P0912734 This guide provides the information and procedures that are necessary to implement Audio Messaging Interchange Specification AMIS Networking It October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 121 outlines the steps to modify configure test maintain and troubleshoot AMIS networking CallPilot Enterprise Networking Implementation and Administration Guide NTP number 555 7101 304 Order code P0886147 This guide provides the information and procedures that are necessary to implement Enterprise networking It outlines the steps to modify configure test maintain and troubleshoot Enterprise networking CallPilot Integrated AMIS Networking Implementation and Maintenanc
11. English N A NTAB9839 A0897173 Yes 1 Modular ICS 6 0 Programming Record N A N A P0992642 No 1 English MICS 6 0 Distribution Kit English CPC code A0897173 PEC code NTAB9839 This package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg Modular ICS Telephone Feature Card N A N A P0992653 No 25 English Modular ICS CAP User Card English N A N A P0941571 No 1 Modular ICS Prime Telephone Card N A N A P0992654 No 1 English Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 302 MICS CICS 6 0 Documentation CD ROM Package CPC code A0897168 PEC code NTAB0935 This documentation CD ROM contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Modular ICS 6 0 Installer Guide N A N A P0992638 Yes Modular ICS Companion Installer Guide N A N A P0992639 Yes Modular ICS 6 0 System Coordinator Guide N A N A P0992640 Yes Modular ICS Companion System Coordinator Guide N A N A P0992641 Yes Modular ICS 6 0 Programming Record N A N A P0992642 Yes Compact ICS 6 0 Installer Guide N A N A P0992669 Yes Compact ICS 6 0 System Coordinator Guide N A N A P0992670 Yes Compact ICS 6 0 Programming Record N A N A P0992671 Yes T7406 Cordless Telephone Installation Guide N A N A P0942257 Yes T7100 T
12. N RTEL NETWORKS Global Enterprise Documentation Catalog S1600000000 Je OOOOOOGOOINHH 000010101010000 1010101001 October 2004 Global Enterprise Documentation Catalog Page 3 Revision history November 2004 Standard 6 00 This document is up issued for Communication Server 1000 Release 4 0 OTM 2 2 IP Line 4 0 and edits October 2004 Preliminary 5 02 This document is up issued for Communication Server 1000 Release 4 0 OTM 2 2 IP Line 4 0 and edits October 2004 Draft 5 01 This document is up issued for Communication Server 1000 Release 4 0 OTM 2 2 and IP Line 4 0 November 2003 Standard 5 00 This document is up issued to incorporate information for Business Communications Manager 3 5 Succession 3 0 CallPilot Release 2 0 703t server support and CallPilot 100 150 Release 2 0 Chapters containing information about Symposium TAPI 2 1 and Succession Communication Server for Enterprise 1000 Release 2 have been removed June 2003 Standard 4 00 This document is up issued to incorporate Localized documentation MSL 100 documents and CallPilot 100 150 documents The Norstar Voice Mail information has been moved to a separate chapter and indexing and editing changes have been incorporated January 2003 Standard 3 00 This document is up issued to incorporate the Business Communications Manager 3 0 Norstar LinkPlexer 1 1 and 1 2 and 802 11 documentation Comments from reviewers have also be
13. Network Planner for the DMS MSL100 Switch 216 223 Network Planner for the M1 Switch 215 Network Planner for the M1 switch 226 Network Planner for the M1 CSE switch 207 Network Planning Guide 50 Network Queuing Description 54 Networking 53 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 368 Networking Binder Package 57 Norstar 18 287 295 T7406 Cordless Telephone User Card 290 297 Norstar Applications Module Installation and Mainte CICS MICS 6 0 Documentation Package 292 293 301 Compact ICS 6 0 Installer Guide 296 Compact ICS 6 0 Programming Record 296 Compact ICS 6 0 System Coordinator Guide 296 Compact ICS 6 1 Installer Guide 288 Compact ICS 6 1 Programming Record 289 Compact ICS 6 1 System Coordinator Guide 288 Compact ICS Telephone Feature Card 299 ICS Hospitality Features Card 291 298 ICS System wide Call Access SWCA User Card 291 298 M7100 Telephone User Card 290 297 M7208 Telephone User Card 290 297 M7310 Telephone User Card 290 297 M7324 Telephone User Card 291 298 MICS 6 0 Distribution Kit English 293 301 MICS CICS 6 0 Documentation CD ROM Package 294 302 Modular ICS 6 0 Installer Guide 295 Modular ICS 6 0 Programming Record 296 Modular ICS 6 0 System Coordinator Guide 295 Modular ICS 6 1 Installer Guide 287 Modular ICS 6 1 Programming Record 288 Modular ICS 6 1 System Coordinator Guide 287 Modular ICS Central Answering Position User Car
14. Operation 45 Meridian Integrated Voice Services Description Instal lation Administration and Maintenance 45 Meridian Internet Telephony Gateway ITG Line 2 0 12004 Internet Telephone Description Installation and Operation 48 Meridian Internet Telephony Gateway ITG Trunk 1 0 Basic Per Trunk Signaling Description Installation and Operation 47 Meridian Internet Telephony Gateway ITG Trunk 1 0 IP Telecommuter Description Installation and Op eration 48 Meridian Internet Telephony Gateway ITG Trunk 2 0 ISDN Signaling Link ISL Description Installa tion and Operation 47 Meridian ITG Trunk 2 1 CD ROM 14 16 Meridian Mail 151 Meridian Mail 12 Meridian Access Application Programming Inter face API Reference Manual 157 Meridian Access Voice Prompt Editor User Guide 158 Meridian Mail AMIS Networking Installation and Administration Guide 159 Meridian Mail Enterprise Networking Installation and Administration Guide 160 Meridian Mail Fax on Demand Application Guide 158 Meridian Mail Hospitality Voice Services Imple mentation Guide 157 Meridian Mail Maintenance System Administration Guide 156 Meridian Mail Messaging Overview 160 Meridian Mail Network Message Service Adminis tration Guide 159 Meridian Mail Networking Installation and Admin istration Guide 159 Meridian Mail Networking Planning Guide 159 Meridian Mail NTP Contents Overview 160 Meridian Mail Outcalling Application Guide
15. Part number Norwegian P0942140 Part number Italian P0942144 Part number Danish P0942128 Note The documents are not separately orderable This Quick Reference Card includes an explanatory diagram of the M3903 and M3904 telephones You can also find sections dealing with feature operation explanations an applications table call log directory and programming the telephone Meridian Digital Telephones M3905 Quick Reference Card Part number English P0942075 Part number French P0942089 Part number German P0942089 Part number Spanish P0942096 Part number Swedish P0942135 Part number Norwegian P0942141 Part number Italian P0942145 Part number Danish P0942129 Note The documents are not separately orderable This Quick Reference Card includes an explanatory diagram of the M3905 telephone You can also find sections dealing with feature operation explanations an applications table Call Center Supervisor information and programming the telephone Full Duplex Handsfree Cartridge Installation and Reference Sheet Part number English P0602200 Part number French P0942083 Part number German P0942090 Part number Spanish P09420497 Part number Portuguese P0942109 Part number Chinese P0942116 Part number Japanese P0942123 Note The documents are packaged with the product and are not separately orderable This reference card features explanatory diagrams of the cartridge
16. 16 108 109 124 125 137 CallPilot 1 07 117 administrator guides 117 CallPilot 1 07 Desktop Messaging Quick Reference Guide 122 CallPilot Administrator s Guide 117 CallPilot AMIS Networking Implementation and Maintenance Guide 120 CallPilot Documentation Addendum 117 CallPilot End User Installation Instructions 118 CallPilot Enterprise Networking Implementation and Administration Guide 121 CallPilot Installation and Configuration Part 2 200i Server Hardware Installation 119 CallPilot Installation and Configuration Part 2 702t Server Hardware Installation 120 CallPilot Installation and Configuration Part 5 1001rp Server Maintenance and Diagnostics Guide 120 CallPilot Installation and Configuration Part 5 200i Server Maintenance and Diagnostics Guide 119 CallPilot Installation and Configuration Part 5 702t Server Maintenance and Diagnostics Guide 120 CallPilot Integrated AMIS Networking Implemen tation and Maintenance Guide 121 CallPilot Network Planning Guide 121 CallPilot NMS Implementation and Administration Guide 121 CallPilot Troubleshooting Guide 120 CallPilot VPIM Networking Implementation and Maintenance Guide 121 CD ROM Documentation Package 122 Custom Commands 117 desktop guides 118 Getting Started Quick Reference Card 117 installation guides 119 networking guides 120 packaging details 122 CallPilot 1 07 Desktop Messaging Quick Reference Guide 122 317 338 CallPilot 1 07 Documentation CD ROM 15 CallPilot
17. 6 2 4 with VPS is Open Signal Computing and Analysis Resource OSCAR software Releases 5 4 1 and 5 4 2 on both Solaris and NT platforms OSCAR Release 5 5 VPS is OSCAR 5 5 Solaris Installation Guide Order code P0988457 This guide provides instructions for installing OSCAR Release 5 5 on the Solaris platform with speech recognition and synthesis resources This document focuses on the software installation procedures needed for OSCAR 5 5 resource processing on the Open Signal Computing and Analysis Resource OSCAR nodes and the VPS is node VPS is OSCAR 5 5 Installation Guide for Windows NT and Windows 2000 Order code P0988458 This document provides instructions for installing OSCAR Release 5 5 on Windows NT and Windows 2000 Open Signal Computing and Analysis Resource OSCAR nodes OSCAR resource processing can be performed on a Windows NT Windows 2000 or Solaris OSCAR node However the VPS is node with which the OSCAR node is associated must be a Solaris VPS is node installed with VPS is Release 5 42 software This document focuses solely on the procedures to install the software needed for OSCAR 5 5 resource processing on Windows NT and Windows 2000 OSCAR nodes It is not intended as a complete guide for installing software on the Windows NT or Windows 2000 platforms October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 273 VPS is OSCAR 5 5 Reference Guide Order code P0988459 This guide doc
18. CPC code Canadian French P0919449 CPC code Latin American Spanish P0919487 CPC code United Kingdom English P0941365 CPC code Netherlands P0941366 CPC code Danish P0941367 CPC code Swedish P0941368 CPC code European French P0936001 CPC code European Spanish P0936002 CPC code German P0936003 CPC code Italian P0936004 CPC code Norwegian P0936005 This Quick Reference Card is for subscribers with display phones that use the CallPilot interface CallPilot Message Networking Set Up and Operation Guide CPC code P0919429 This guide leads a System Administrator through setting up Message Networking and is an ongoing reference aid Use this guide if you have a Business Communications Manager CallPilot Mini or CallPilot 150 system CallPilot Message Networking User Guide CPC code English P0919430 CPC code Canadian French P0919456 CPC code Latin American Spanish P0919493 CPC code United Kingdom English P0936061 CPC code Netherlands P0936062 CPC code Danish P0936063 CPC code Swedish P0936064 CPC code European French P0936065 CPC code European Spanish P0936066 CPC code German P0936067 CPC code Italian P0936068 CPC code Norwegian P0936069 This guide explains how to use Message Networking with your personal mailbox Message Networking links CallPilot or other voicemail systems at different locations CallPilot Fax Set Up and Operation Guide CPC code P09194
19. CallPilot Quick Reference Card Eng N A N A P0919418 No 20 CallPilot Quick Reference Card Spa N A N A P0919486 No 20 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 140 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 141 CallPilot 100 150 Release 1 5 CallPilot 100 150 Release 1 5 is a voicemail unified messaging solution for small businesses using the Norstar business communication systems offering a choice between voice messaging only or unified messaging with on screen access to both voicemail and e mail CallPilot 100 150 supports up to 200 voice mailboxes and up to 100 unified messaging desktops Document descriptions Installation guides CallPilot Manager Set Up and Operation Guide Order code English P0919415 Order code French P0919445 This guide leads a System Administrator through setting up and operating CallPilot on a Business Communications Manager 2 5 CallPilot Mini or CallPilot 150 system CallPilot works with your Business Communications Manager Meridian or Norstar system This guide also explains how to record Broadcast and Inf rmation messages CallPilot Mini 150 Desktop Messaging Installation and Maintenance Guide Order code English P0991509 Order code French P0991615 This guide tells a System Administrator how to install configure and troubleshoot CallPilot Desktop Messaging on subscribers computers Subscribers can perform
20. NTP number 555 4001 103 This guide provides an overview of the cabinet concept cabinet module descriptions system configuration system performance Meridian SL 100 general functions Meridian SL 100 software overview and maintenance and administration information Remote Peripherals General Description NTP number 555 4001 104 This publication describes cabinets remote cabinet components remote cabinet configurations remote features and maintenance and administration information This publication also describes the Remote Line Concentrating Module RECM and Remote Switching Center RSC ISDN Primary Rate Interface Reference Manual NTP number 555 4001 106 This manual describes the applications that can be provided and engineered for Primary Rate Interface PRI connection between two Meridian SL 100 offices Specifically this publication discusses how to apply PRI to a network M2000 Digital Telephones Reference Manual NTP number 555 4001 110 This manual describes the following M2000 Digital Telephones and associated data communications M2009 M2118 M2112 M2317 and Meridian Asynchronous Data Option MADO This manual provides engineering installation operation and maintenance information M3000 Touchphone Reference Manual NTP number 555 4001 112 This manual describes the M3000 Touchphone and the Touch Asynchronous Data Option TADO which provides data communication This manual provides installation operat
21. NTTQOSAA A0858498 or from Helmsman Express located at http www nortelnetworks com documentation October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 151 Meridian Mail Meridian Mail is a comprehensive voice processing system designed for use with Nortel Networks Meridian 1 Communication Systems Each Meridian Mail user is assigned a private voice mailbox number that is set up by the administrator Users log on to their mailboxes using a password that they create themselves Using simple commands at the keypads on their touchtone telephones users can compose and listen to voice messages and perform general messaging functions such as replying to forwarding and deleting messages Meridian Mail 13 document descriptions User guides Meridian Mail 13 What s New in Meridian Mail 13 Order code P0912915 This document provides all the information pertaining to the administration of the new Meridian Mail 13 features This addendum guide when used with your full suite of Meridian Mail documentation enables you to perform all necessary administrative tasks on your Meridian Mail 13 system Meridian Voice Forms Transcriber User Guide Order code P0843625 This user guide provides you with the basic information you need to know in order to work with the transcription service It familiarizes you with the commands and prompts for the system as you read the guide Meridian Mail PC Applications Guide Order
22. Order code none PDF only This guide provides information on maintenance and troubleshooting the voice services card Packaging details This section contains details on how the Symposium Express Call Center Release 4 2 documentation is packaged Each documentation package and its contents are described in detail along with ordering codes Symposium Express Call Center D cumentation CD ROM CPC code A0503511 PEC code NTHF06AE This package contains a CD ROM with all the Symposium Express Call Center 4 2 documentation described in the Document descriptions section in Adobe Acrobat PDF format October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 241 Symposium Express Call Center Release 3 0 Symposium Express Call Center Release 3 0 provides a simplified call center solution for call centers with up to 40 agents and up to 5000 calls per hour Some Symposium Express Call Center advantages are e cradle to grave call control e state of the art user interface e industry standard client server architecture e open interfaces database real time and Meridian Link e client server processing power and leveraging of PBX switching reliability Document descriptions Symposium Express Call Center Planning Installation and Administration Guide NTP number 297 2183 102 This Planning Installation and Administration Guide provides information on how to prepare and install the call center server
23. P0994912 CPC code Netherlands P0994922 CPC code Danish P0994923 CPC code Swedish P0994924 CPC code European French P0994925 CPC code European Spanish P0994926 CPC code German P0994927 CPC code Italian P0994928 CPC code Norwegian P0994929 This card provides instructions for using the System wide Call Appearance SWCA feature This feature enables you to park incoming and outgoing calls on your Business Communications Manager system and at the same time provide call appearance of the call to a group of telephones Business Communications Manager Hospitality Features Card CPC code English P0941622 CPC code Canadian French P0941623 CPC code Latin American Spanish P0941624 CPC code United Kingdom English P0941625 CPC code Danish P0941627 CPC code Swedish P0941628 CPC code European French P0935937 CPC code European Spanish P0935939 CPC code German P0935941 CPC code Italian P0935943 CPC code Norwegian P0935944 CPC code Netherlands P0941626 Hospitality Services HS is a group of features that increases the value of the system in small to medium sized facilities such as hotels motels or hospitals This card shows the Business Series Terminals buttons to use to activate the features on the different types of Nortel Networks telephones Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 312 Business Communications Manager Call D
24. This guide also provides administrative procedures to maintain Symposium Web Center Portal Nortel Networks Symposium Web Center Portal User Guide for Agents and Supervisors NTP number 297 2183 902 The Symposium Web Center Portal User Guide for Agents and Supervisors It provides information on how to use the Agent Workbook and the Web Communication Manager Packaging details This section contains details on how the Symposium Web Center Portal Release 3 0 documentation is packaged Each documentation package and its contents are described in detail along with ordering codes Symposium Web Center Portal 3 0 Documentation CD ROM CPC code A0829409 PEC code NTCT17AA This package contains a CD ROM with all the Symposium Web Center Portal 3 0 documentation described in the Document descriptions section in Adobe Acrobat PDF format Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 238 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 239 Symposium Express Call Center Release 4 2 Symposium Express Call Center Release 4 2 provides a simplified call center solution for call centers with up to 150 agents and up to 5000 calls per hour Some Symposium Express Call Center advantages are e cradle to grave call control e state of the art user interface e industry standard client server architecture e open interfaces database real time and Symposium Link e client
25. amp Maintenance Guide English order code P0991509 e CallPilot Unified Messaging Install amp Maintenance Guide French order code P0990734 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 133 CallPilot 100 150 Release 2 0 CallPilot 100 150 Release 2 0 is a voicemail unified messaging solution for small businesses using the Norstar business communication systems offering a choice between voice messaging only or unified messaging with on screen access to both voicemail and e mail CallPilot 100 150 supports up to 300 voice mailboxes and up to 100 unified messaging desktops Document descriptions Installation guides CallPilot Manager Set Up and Operation Guide Order code English P0605664 This guide leads a System Administrator through setting up and operating CallPilot on a Business Communications Manager 2 5 CallPilot Mini or CallPilot 100 150 system CallPilot works with your Business Communications Manager Meridian or Norstar system This guide also explains how to record Broadcast and Information messages CallPilot 100 150 Desktop Messaging Installation and Maintenance Guide Order code English P0607187 Order code French P0607192 This guide tells a System Administrator how to install configure and troubleshoot CallPilot Desktop Messaging on subscribers computers Subscribers can perform some configuration and troubleshooting tasks with guidance Software Keycode Instal
26. and notification for alarms and events e data entry and propagation employee names and telephone numbers shared in multiple databases e Windows and web based management applications Document descriptions Installing and Configuring Optivity Telephony Manager Release 1 2 NTP 553 3001 230 Order code P0986984 This document provides a step by step outline of the installation process using the Installation Wizard Procedures are included for configuring OTM to manage both Meridian 1 and Succession CSE 1000 systems Information is included on hardware and software requirements An appendix provides detailed engineering guidelines Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 200 Using Optivity Telephony Manager Release 1 2 NTP 553 3001 330 Order code P0986985 This document contains an overview of OTM and a chapter detailing the Common Services provided by OTM This document also includes chapters on the following OTM applications e Web site Services e Station Administration e Alarm Management e Maintenance Applications Traffic Analysis e ESN Analysis and Reporting Tool This document contains an appendix that can be distributed to end users whom the administrator has permitted to access and configure their individual desktop telephones through OTM Additional appendices cover script files and alarm notification control files Using Optivity Telephony Manager Release 1 2 Telemanagement
27. e Call Tracking e General Cost Allocation System GCAS e Consolidated Reporting System CRS Optivity Telephony Manager Desktop User Guide CPC code English P0604681 CPC code French P0604682 CPC code German P0604683 This document is a guide for the users of the desktop services and Telecom Billing System TBS available with Optivity Telephony Manager 2 1 Succession 1000 Succession 1000M Succession 1000 Element Manager Installation and Configuration NTP number 553 3001 232 This document is a reference tool for Element Manager a web based interface that enables configuration maintenance upgrade and patching functions from a PC This document describes the interface and its related functionality October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 193 Succession 1000 Succession 1000M Succession 1000 Element Manager System Administration NTP number 553 3001 332 This document is a reference tool for Element Manager a web based interface that enables configuration maintenance upgrade and patching functions from a PC This document describes the interface and its related functionality Packaging details All OTM documentation is found on the following CD ROM Optivity Telephony Manager Release 2 1 User Documentation Multilingual CD ROM Order code NT8R76AA A0500398 The CD ROM contains a set up program that copies the documents to your hard drive and adds a link to document
28. system This issue of the document reflects the added functionality built into the Business Communications Manager 3 0 release The new hardware and new and updated features described in this and other documentation requires that your Business Communications Manager is running release 3 0 Business Communications Manager Telephony Features Handbook CPC code P0993136 This document describes all the features that you can access from your digital and IP telephones connected to a Business Communications Manager 3 0 system providing that the feature has been enabled during programming Your system administrator can indicate which features are not available to you Business Communications Manager LAN CTE Configuration Guide CPC code P0993299 This guide is intended for network administrators using Windows based computers and Business Communications Manager LAN CTE The LAN CTE software provides an interface among your Personal Computer your telephone and the Business Communications Manager system With the LAN CTE software you can operate CTE Computer Telephony Engine and Telephony Application Programming Interface TAPI applications from your computer October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 325 Business Communications Manager IP Telephony Configuration Guide CPC code P0993474 This guide describes IP Telephony functionality for the Business Communications Manager 3 0 system This includes
29. system alarms and system monitor indicators Software maintenance tools descriptions of diagnostic programs the History File and interactive diagnostics Customer Technical Assistance Service Nortel Networks Technical Assistance Centers and services locating and clearing faults in the Small System based on the assumption that the system is properly installed for example all circuit card locations option October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 35 switch settings and cable connections are correct and was fully operational before the fault Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000M and Meridian 1 Large System Maintenance NTP number 553 3021 500 This document describes maintenance for Meridian 1 and CS 1000M systems Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000S Maintenance NTP number 553 3031 500 This document describes Communication Server 1000S system maintenance with sections on hardware and software maintenance tools technical assistance clearing faults on CS 1000S Call Server Signaling Server CS MG Link Media Gateway 1000S MG 1000S Trunk and Telephone replacing equipment Element Manager and Media Card maintenance and establishing a PPP connection Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000E Maintenance NTP number 553 3041 500 This do
30. your guidance CallPilot Release 2 0 Desktop Messaging User Guide for Novell GroupWise CPC code English None CPC code United Kingdom English None CPC code Netherlands None CPC code European French None CPC code German None This user guide describes how to use the unified messaging features of CallPilot 2 0 with Novell GroupWise e mail October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 317 CallPilot Release 2 0 Desktop Messaging User Guide for Internet Clients CPC code English None CPC code United Kingdom English None CPC code Netherlands None CPC code European French None CPC code German None This user guide describes how to use the unified messaging features of CallPilot release 2 0 with Internet Clients e mail CallPilot Release 2 0 Desktop Messaging User Guide for Lotus Notes CPC code English None CPC code United Kingdom English None CPC code Netherlands None CPC code European French None CPC code German None This user guide describes how to use the unified messaging features of CallPilot release 2 0 with Lotus Notes e mail CallPilot Release 2 0 Desktop Messaging User Guide for Microsoft Outlook CPC code English None CPC code United Kingdom English None CPC code Netherlands None CPC code European French None CPC code German None This user guide describes how to use the unified messaging features of Ca
31. 100 Scripting Quick Reference Card Order code P0911817 This guide provides a quick reference to Symposium Call Center Server scripting guidelines including operators intrinsics scripting commands and keywords October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 215 Symposium Call Center Server DMS MSL 100 Scripting Guide Order code P0911816 The Nortel Networks Symposium Call Center Server Scripting Guide for the DMS MSL 100 provides an overview of the functions of call center scripts and explains the scripting process Symposium Call Center Server Supervisor s Guide Order code P0910107 A supervisor in a call center is responsible for the day to day monitoring and management of the call center resources To provide realistic examples of how to use call center technology effectively this document provides best practices using a fictitious company BestAir Airlines For Meridian 1 Symposium Call Center Server 1003t Installation and Maintenance Guide Order code P0911675 The 1003t Installation and Maintenance Guide provides information and instructions for installing and maintaining a 1003t for Symposium Call Center Server The guide also covers troubleshooting issues Symposium Call Center Server Network Planner for the M1 switch Order code P0913725 Note This planner is bundled with the other planners under a single order code This planner is intended to help you record the required
32. 142 CallPilot Mini CallPilot 150 Installation and Mainte nance Guide 134 142 CallPilot Network Planning Guide 105 121 CallPilot Networking Enhancement Guide 103 CallPilot NMS Implementation and Administration Guide 105 121 CallPilot Planning and Engineering Guide 99 CallPilot Programming Record 124 135 143 314 335 CallPilot Quick Reference Card CallPilot Interface 315 CallPilot Quick Reference Card CP Interface 336 CallPilot Quick Reference Card NVM Interface 314 335 CallPilot Quick Reference Card Remote Users 314 CallPilot Quick Reference Guide CallPilot Interface 136 137 144 CallPilot Quick Reference Guide Norstar Voice Mail In terface 136 144 CallPilot Reference Guide 135 143 314 335 CallPilot Release 2 0 Desktop Messaging Guide for Novel GroupWise 316 CallPilot Release 2 0 Desktop Messaging User Guide for Internet Clients 317 CallPilot Release 2 0 Desktop Messaging User Guide for Lotus Notes 317 CallPilot Release 2 0 Desktop Messaging User Guide for Microsoft Outlook 317 CallPilot Release 2 0 Non English Documentation on kagi tail packaging details CD ROM 109 CallPilot Reporter Guide 103 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 353 CallPilot Telephone Keypad commands 106 CallPilot Unified Messaging Installation and Mainte nance Guide 316 337 CallPilot VPIM Networking Implementation and Main tenance Guide 104 121 Capacity Engineeri
33. 247 Media Processing Server 500 1000 The Media Processing Server 500 MPS500 and the Media Processing Server 1000 MPS 1000 provide state of the art solutions for today s Media Processing and Contact Center environments These systems are website centric and integrate a variety of call processing functions with programmable switching capabilities networking data communication and transaction processing The systems are distinguished by their centric design networking integration flexibility high degree of modularity and scalability lowest lifecycle cost of ownership and modular technology upgrades in an open system design The MPS 500 and 1000 combine full Interactive Call Processing functionality with Programmable Switching fabrics in an integrated system Document descriptions Media Processing Server Series 1000 Software Installation Guide Order code P0988081 This document contains information about the installation considerations and requirements for the Media Processing Server Series 1000 This includes workstation and system requirements pre installation considerations and installation instructions Media Processing Server Series Telephony Reference Manual Order code P0988082 This document serves as a telephony reference for the Media Processing Server Series As such it overviews both analog and digital telephone protocols telephone line monitoring and applications and protocol configuration files Media Proce
34. 4 0 23 Library Navigator Communication Server 1000 Relase 4 0 23 Line Cards Description 58 Line Side T 1 Interface for IPE LTI Services Guide 172 M M1 Base Documentation Package 220 M1 SCCS Scripting Quick Reference Card 217 M1 CSE SCCS Administrator s Guide 207 M1 CSE SCCS Scripting Guide 209 M1 CSE SCCS Scripting Quick Reference Card 209 228 M1 CSE SCCS Set up Guide 209 M2016S Secure Set User Guide 39 M3900 15 94 M3900 Series Computer Telephony Integration Adapter Installation Sheet 87 M3900 Series Display based Expansion Module Instal lation Sheet 88 M3900 Series Key based Expansion Module Installation Sheet 93 M3900 Series Meridian Digital Telephones 72 87 Accessory Connection Module Installation Sheet 93 Analog Terminal Adapter Installation and Refer ence Sheet 88 Description Installation and Administration 92 Full Duplex Handsfree Cartridge Installation and Reference Sheet 91 M3900 Series Computer Telephony Integration Adapter Installation Sheet 87 M3900 Series Display based Expansion Module In stallation Sheet 88 M3900 Series Key based Expansion Module Instal lation Sheet 93 M3901 Quick Reference Guide 88 M3905 Alternate Key Set Instruction Sheet 94 M3905 Handset Installation Sheet 94 Meridian Communications Adapter M3902 M3903 M3904 M3905 User Guide 87 88 Meridian Communications Adapter User Guide Package 98 Meridian Digital Telephones M3901 Quick Refer ence
35. 5 4 1 VPS is Communications Configuration Reference Manual Order code 9090724 I This document details how to configure a VPS is Voice Processing Series with integration and scalability to communicate with various types of host computer systems This manual provides background information and details about configuration parameters common to all VPS is host environments as well as information about optional VPS is features that may be used in individual environments VPS is Features Application Programming Reference Manual Order code 9071310 I This manual details techniques for coding applications in a PeriProducer environment to take advantage of specific VPS is features The current version of the manual covers application programming for Fax PeriPulse Caller Message Recording Isolated Word Recognition ISDN communicating with a TCP IP or UDP based host Interapplication Service Daemon Data Exchange Credit Card Authorization Call Progress Detection use of the VPS File Transfer Protocol Daemon VFTPD and integration of the ABB Transmission Protocol October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 275 File Distribution Feature Supplement for 5 4 1 Order code 9090514 1 This feature supplement contains information regarding installation and use of the PERIperl and PERIdist software packages in Release 5 4 1 Presently you need PERIperl and PERIdist if you use an Open Signal Computing and
36. 6 00 Page 15 Succession 3 0 IP Line 3 1 CD ROM CPC code A0894597 PEC code NTDW81AE The Meridian IP Line 3 1 CD ROM contains the library of documents supporting the IP Line product offering Digital Enhanced Cordless Telecommunications DECT CD ROM CPC code A0858498 PEC code NTTQ05AA The Digital Enhanced Cordless Telecommunications DECT CD ROM contains the library of documents supporting the cordless telecommunications products This is a multilingual CD ROM including documents that have been translated into several different languages IP Line 3 0 Documentation CD ROM CPC code A0894596 PEC code NTDW81AD The IP Line 3 0 Documentation CD ROM contains the library of documents supporting the IP Line product This is an English language only CD ROM M3900 Series Meridian Digital Telephones Documentation CD ROM CPC code A0887753 PEC code NT2F85BA The M3900 Series Meridian Digital Telephones Documentation CD ROM contains the library of documents supporting the M3900 Series Meridian Digital Telephones This is a multilingual CD ROM including documents that have been translated into several different languages Succession Communication Server for Enterprise 1000 802 11 Wireless IP Gateway for Meridian NTP CD ROM CPC code A0843846 PEC code NTLH21AA The Succession Communication Server for Enterprise 1000 802 11 Wireless IP Gateway for Meridian NTP CD ROM contains the library of documents supporting the 802 11 Wireless I
37. A P0994575 Yes Norstar Voice Mail AMIS Set Up and Operation N A N A P0886636 Yes Guide Norstar Voice Mail AMIS User Guide N A N A P0886638 Yes Norstar Voice Mail VPIM Digital Networking Set Up N A N A P0886620 Yes and Operation Guide Norstar Voice Mail VPIM Digital Networking Guide N A N A P0886622 Yes Norstar Voice Mail 4 0 Fax Installation Guide N A N A P0886634 Yes October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 301 Individually Document Package Title NTP number PEC code CPC code orderable Norstar Voice Mail 4 0 Fax Set Up and Installation N A N A P0886629 Yes Guide Norstar Voice Mail 4 0 Fax User Guide N A N A P0886631 Yes Norstar Voice Mail 4 0 Desktop Accessories N A N A P0908823 Yes Client Software Installation Guide Norstar Voice Mail Desktop Messaging Quick N A N A P0908824 Yes Reference Guide Norstar Voice Mail Speech Recognition AA Set Up N A N A P0886635 Yes and Operation Guide CICS MICS 6 0 Documentation Package CPC code A0897168 PEC code NTAB9835 This package contains the documentation required to support CICS MICS 6 0 The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CICS MICS 6 0 User Documentation N A NTAB9835 N A No 1 CD ROM Trilingual MICS 6 0 Distribution Kit
38. ACCESS Configuration Guide 153 Meridian Access Voice Prompt Editor User Guide 158 Meridian and Succession Communication Server for En terprise 1000 12004 Internet Telephone Quick Reference Card 48 12004 Internet Telephone User Guide 48 Meridian Integrated RAN Description Installation and Operation 45 Meridian Application Server 702t Installation and Main tenance Guide 223 226 Meridian BRAnch VOlce 1 0 Description Installation and Operation 46 Meridian BRAnch VOice 1 0 Description Installation and Operation 31 Meridian Branch Voice 1 0 Description Installation and Operation 50 Meridian Communications Adapter M3902 M3903 M3904 M3905 User Guide 87 Meridian Communications Adapter User Guide Package 98 Meridian Communications Unit and Meridian Commu nications Adapter Description Installation Mainte nance Operation 51 Meridian Data Features Operations and Tests 52 Meridian Data Features Traffic Engineering and Config uration 52 Meridian Data Services 51 Meridian Data Services Description 51 Meridian Digital Telephone IP Adapter Installation and Administration Guide 62 Meridian Digital Telephones M3901 Quick Reference Card 90 Meridian Digital Telephones M3901 M3902 M3903 M3904 User Guide Package 95 Meridian Digital Telephones M3901 M3902 M3903 M3904 User Guide Package French 95 Meridian Digital Telephones M3901 M3903 M3904 User Guide 89 Meridian Digital Telephones M3902 Quick Referenc
39. Administra tion 28 193 Succession 3 0 Call Detail Recording Description and Formats 29 12004 Internet Telephone Quick Reference Card 184 IP Line 3 1 CD ROM 15 IP Line 3 1 CD ROM Documentation Package 40 186 Meridian BRAnch VOicesl 0 Description Installa tion and Operation 31 Office Data Administration System Description and Engineering 29 Succession 1000 Element Manager Installation and Configuration 192 Succession 1000 Element Manager System Admin istration 28 193 Summary of Transmission Parameters 57 Supervisor s Guide 210 215 218 226 228 Supervisor s Reference Guide 231 233 Symposium 17 18 225 Symposium Agent 2 3 205 Nortel Networks Symposium Agent Installation Guide 205 Nortel Networks Symposium Agent Planning and Engineering Guide 206 Nortel Networks Symposium Agent Programmer s Guide 206 packaging details 206 Symposium Agent Greeting 2 0 203 NTVQO9AB Installation Guide 203 NTVQO9AB Maintenance and Troubleshooting Guide 203 Symposium Agent Greeting 2 0 Documentation CD ROM 17 Symposium Agent Greeting 2 0 NTVQO9AB Installa tion Guide 203 Symposium Agent Greeting 2 0 NTVQO9AB Mainte nance and Troubleshooting Guide 203 Symposium Agent Greeting 2 0 packaging details 203 Symposium and DMS Switch Guide 213 224 Symposium and MSL 100 Switch Guide 214 224 Symposium Call Center 4 0 Platform Migration Guide 218 Symposium Call Center for the DMS MSL 100 Admin istrator s Guide 213 Symposium
40. Analysis Resource OSCAR speech recognition resource and you want to distribute grammars across a network to remote OSCAR nodes with ZAGNet Zero Administration for Grammars in a Network Glossary of VPS is Terminology Software Release 5 x Order code 9090706 I This guide provides a glossary of terms used for the VPS is system Multilingual Vocabulary Management Guide Software Release ASE 4 6 0 and up Order code 9090910 I The purpose of this manual is to define the grammar rules applications use to generate speech for non conversational conversational money date time percent and ordinal for the various languages that Periphonics supports VPS is System Configuration Reference Manual Order code 9090723 1 This document details the procedures and parameters for configuring the VPS is Voice Processing Series with Integration and Scalability system for online operation in a variety of telephony environments In addition this manual provides configuration parameters and basic file information for elements common to all VPSs within the network as well as for all optional VPS is features that can be installed in individual environments VPS is Solaris System Operator s Guide Order code 9090604 1 The Voice Processing Series with integration and scalability VPS is System Operator s Guide is a roadmap through the major functions in the daily operation and monitoring of the Periphonics VPS is system It is also a gu
41. Applications NTP 553 3001 331 Order code P0986986 This document contains an overview of the telemanagement applications that are available for use with OTM This document includes chapters on the following OTM telemanagement applications e Telecom Billing System TBS e Telecom Billing Systems Web Reports e Call Tracking e General Cost Allocation System GCAS e Consolidated Reporting System CRS October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 201 Optivity Telephony Manager Release 1 2 User Documentation Order code NT8R58BD A0877856 This CD ROM includes Acrobat versions of the following three NTPs e Installing and Configuring Optivity Telephony Manager Release 1 2 NTP 553 3001 230 e Using Optivity Telephony Manager Release 1 2 NTP 553 3001 330 e Using Optivity Telephony Manager Release 1 2 Telemanagement Applications NTP 553 3001 331 The CD ROM contains a set up program that copies the documents to your hard drive and adds a link to documents in Optivity Telephony Manager directory of the Windows navigation tree Start gt Programs gt Optivity Telephony Manager gt OTM Documentation The documents can also be viewed directly from the CD ROM Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 202 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 203 Symposium Agent Greeting 2 0 Symposium Agent Greeting enables
42. Call Center Server 3 0 223 1003t Installation and Maintenance Guide 223 226 Administrator s Guide 227 DMS MSL 100 Scripting Guide 225 DMS MSL 100 Scripting Quick Reference Card 225 End to End Task Flow Guide 227 End to End Task Flow Guide for the DMS MSL 100 224 Historical Reporting and Data Dictionary 225 228 individually orderable documents 229 M1 CSE SCCS Scripting Quick Reference Card 228 Meridian Application Server 702t Installation and Maintenance Guide 223 226 Network Control Center Administrator s Guide 227 Network Planner for Network Skill Based Routing standalone site 226 Network Planner for Skill Based Routing NCC Network Control Center 227 Network Planner for the DMS MSL100 Switch 223 Network Planner for the M1 switch 226 Planning and Engineering Guide 225 Software Installation and Upgrade Guide 223 Supervisor s Guide 226 228 Symposium and DMS Switch Guide 224 Symposium and MSL 100 Switch Guide 224 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 373 Symposium Call Center Server for the DMS MSL100 Administrator s Guide 224 Symposium Call Center Server for the DMS MSL 100 Setup Guide 225 Symposium Call Center Server for the Meridian 1 Scripting Guide 228 Symposium Call Center Server for the Meridian 1 Setup Guide 228 Symposium M1 and Voice Processing Guide 227 Symposium Call Center Server 4 0 213 1003t Installation and Maintenance G
43. Catalog Standard 6 00 Page 179 Access product Also included is an overview of the Meridian SL 100 IGW product and its components This document covers the IGW load CIPL0003 Integrated Gateway Access i2002 i2004 Operations and Maintenance Manual NTP number 555 4031 101 This document provides operations maintenance and configuration information about the i2002 and 12004 Internet Telephones in a Integrated Gateway IGW Access network This document supports Meridian SL 100 offices that use IGW Release 2 3 Integrated Gateway Access Upgrade Guide NTP number 555 4031 201 This document describes how to upgrade Integrated Gateway IGW Access software in an office This document includes flowcharts and step action procedures for each IGW component 802 11 Wireless IP Gateway for the Meridian SL 100 The following documentation 1s released on CD along with the product software on purchase of the 802 11 Wireless IP Gateway for the Meridian SL 100 Using Meridian SL 100 Features on Symbol Wireless Handsets NTP number 555 3001 851 This feature guide introduces the Symbol wireless handsets and provides instructions for accessing and using the Meridian SL 100 features from the handsets 802 11 Wireless IP Gateway for the Meridian SL 100 NTP number 555 3001 206 This manual provides a product overview installation instructions maintenance operations engineering guidelines and support information for the 802 11 Wireless IP G
44. Catalog Standard 6 00 Page 279 Norstar Voice Mail Designed for business sites that require up to 1 000 mailboxes and advanced messaging applications Norstar Voice Mail serves as a personal assistant that answers the telephone and takes messages for everyone in the company It incorporates the Norstar Applications Module that supports up to 16 voice channels and can drive multiple integrated applications such as Voice Mail plus Fax Messaging Desktop Messaging and Digital Networking Document descriptions Norstar Voice Mail 4 1 Norstar Applications Module Installation and Maintenance Manual CPC code English P0908822 CPC code French P0908933 The NAM Installation and Maintenance Manual provides technical information and procedures required by a technician to install the NAM and perform various replacement and upgrade tasks This manual issuseful during and after an initial installation Norstar Voice Mail 4 0 Installation Guide CPC code English P0886605 CPC code French P0886607 This document is intended for the installer of the Norstar Voice Mail system and describes how the system should be installed and prepared for operation This guide is designed to assist you in installing the Norstar Applications Module NAM and initializing the Norstar Voice Mail software Norstar Voice Mail 4 0 Programming Record CPC code English P0886610 CPC code French P0886611 The tables provided in this document give
45. Chinese none PDF only This document provides users with a quick reference to the menu interfaces they encounter when using CallPilot CallPilot Alternative Command Interface Quick Reference Card Order code none PDF only This document provides users with a quick reference to the alternative command interfaces they encounter when using CallPilot CallPilot 2 0 Desktop Messaging User Guide for Microsoft Outlook Order code English none PDF only Order code European French none PDF only Order code German none PDF only Order code Dutch none PDF only Order code Traditional Chinese none PDF only This user guide describes how to use the unified messaging features of CallPilot 2 0 with Microsoft Outlook e mail CallPilot 2 0 Desktop Messaging User Guide for Novell GroupWise Order code English none PDF only Order code European French none PDF only Order code German none PDF only Order code Dutch none PDF only Order code Traditional Chinese none PDF only This user guide describes how to use the unified messaging features of CallPilot 2 0 with Novell GroupWise e mail Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 108 CallPilot 2 0 Desktop Messaging User Guide for Lotus Notes Order code English none PDF only Order code European French none PDF only Order code German none PDF only Order code Dutc
46. IP 2 0 VPS is2 System Specifi cation Description 269 Nortel Networks WUP IP 2 0 Audio Provisioning Tool User s Guide 269 Nortel Networks WUP IP 2 0 Configuration for Guide WUP IP 2 0 269 Nortel Networks WUP IP 2 0 Inter Connect Network Specification 269 Nortel Networks WUP IP 2 0 N Server Feature Guide 269 Nortel Networks WUP IP 2 0 WUP IP SCP Multi IP En gineering Guidelines 268 NT5G01 31 NT5G03 31 NT7D16 Data Access Card Operations and Tests 52 O Office Data Administration System Description and En gineering 29 67 Option 11C 81 Option 11C 1 5 Mb DTI PRI Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 370 Description Installation and Maintenance 84 Option 11C 2 0 Mb DTI PRI Description Installation and Maintenance 84 Option 11C and 11C Mini Central Answering Position Guide 82 Option 11C and 11C Mini Customer Configuration Backup and Restore Guide 82 Option 11C and 11C Mini Fault Clearing Guide 82 Option 11C and 11C Mini Technical Reference Guide 82 Option 11C and 11C Mini Upgrade Procedures Guide 83 Option 11C ISDN BRI Hardware Installation and Main tenance 84 Option 11C Mini Expansion using Fiber Optic and IP Connectivity Guide 85 Option 11C Mini Planning and Installation Guide 85 Option 11C Planning and Installation 84 Option 11C Survivability Operation and Configuration Guide 85 Options 21 through 81C Basic Telecom Management 49 Optivi
47. Installation and Administration NTP number 553 3001 216 Order code English P0944026 Order code French P0942353 Order code German P0942356 Order code Spanish P0942357 Order code Portuguese P0942358 Order code Chinese P0942359 Order code Japanese P0942360 Note The English version is included in the Telephone and Console Description Reference Guides package A0860308 and NTLH02AG This document introduces the M3900 Series Meridian Digital Telephones and provides the user with description installation and administration information for the M3900 Series telephones You can also find hardware options October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 93 configuration information and a section referring to environmental and safety considerations M3900 Series Key based Expansion Module Installation Sheet Part number P0993820 Note This document is packaged with the product and is not separately orderable This document features explanatory diagrams along with text describing the processes of installing the Expansion Module as well as a second module You can also find sections dealing with installation of the KBA Footstand assembly Personal Directory PC Utility Reference Guide Part number English P0986664 Part number French P0986665 Part number German P086671 Part number Spanish P0986670 Part number Portuguese P0986669 Part number Chinese P0986668
48. Link MSDL card This card provides multiple interface types with four Full Duplex serial I O ports that can be independently configured for various operations Peripheral software downloaded to the MSDL controls functionality for each port Synchronous operation is enabled on all MSDL ports Beginning with Meridian 1 Release 19 port 0 can be configured as an asynchronous Serial Data Interface SDI Meridian 1 System Installation Procedures This document provides installation and acceptance testing procedures for Meridian system options The procedures in this document apply to e Option 51C enhanced common control complex with single CPU half network group e Option 61C enhanced common control complex with dual CPU full network group e Option 81C enhanced common control complex with dual CPU multiple network groups Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 70 Meridian 1 Circuit Card Installation and Testing This document provides a list of compatible slots for the circuit cards used in Options 51C 61C and 81C the general procedure for installing a circuit card acceptance tests for circuit cards that provide service functions network control and line and trunk connections option settings for PBX circuit cards and sample option settings for system configurations with NT8D22 System Monitors Meridian 1 Telephone and Attendant Console Installation This document contains the in
49. Multimedia Documen tation CD ROM 39 Nortel Networks IP Phone 2002 User Guide 184 Office Data Administration System Description and Engineering 29 Package details 39 Product Compatibility 25 Set Based Administration 28 Signaling Server Installation and Configuration 27 Simple Network Management Protocol Description and Maintenance 38 Small System Installation and Configuration 26 Small System Overview 22 Software Input Output Administration 28 Software Input Output Maintenance 36 Software Input Output System Messages 34 Spares Planning 24 System Management 27 System Security Management 28 Telephones and Consoles 31 Traffic Measurement Formats and Output 34 Transmission Parameters 24 User guides 39 What s New for Communication Server 1000 Re lease 4 0 22 CTI Release 2 0 4 264 265 Custom Commands 117 D DASS2 32 76 DASS2 Features and Services Guide 76 DASS2 Installation Guide 76 DASS2 Maintenance Guide 77 DASS2 Product Overview Guide 76 Data Extraction Tool User s Guide for the Meridian 1 231 233 Data Networking for Voice over IP 25 DECT 147 DECT CD ROM 15 DECT Description Planning Installation and Operation 32 DECT Handset 4050 Quick Reference Card 149 DECT Handset 4060 Quick Reference Card 149 DECT Handset 4060 Trilingual User Guide 150 DECT Installation Guide 148 DECT Messaging Installation Guide 149 DECT Operation Administration and Maintenance Guide 148 DECT Overview 148 DECT Pro
50. NMS in Meridian Mail Release 12 This guide applies to all Meridian Mail hardware platforms that use NMS Meridian Mail Meridian Networking Installation and Administration Guide NTP number 555 7001 244 Order codes P0875911 This document provides descriptive information and instructions for implementing networking for Meridian Mail This manual explains how to get your Meridian Mail network to work It includes instructions for hardware installation switch configuration Meridian Mail configuration testing backing up the system maintaining the network and troubleshooting network errors Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 160 Overview Meridian Mail Virtual Node AMIS Networking Installation and Administration Guide NTP number 555 7001 245 Order codes P0875912 This document provides descriptive information and instructions for implementing networking for Virtual Node on Meridian Mail system This manual explains how to get your Meridian Mail network to work It includes instructions for switch configuration Meridian Mail configuration testing backing up the system maintaining the network and troubleshooting network errors Meridian Mail Enterprise Networking Installation and Administration Guide NTP number 555 7001 246 Order codes P0875913 This document provides descriptive information and instructions for implementing Enterprise Networking for Meridian Mail This manual exp
51. P0602596 CPC code European French P0602598 CPC code European Spanish P0602599 CPC code German P0602599 CPC code Italian P0602600 CPC code Norwegian P0602601 This guide explains how agents use Call Center an application that handles incoming calls as efficiently and economically as possible by routing calls to the agent with the best skillset to meet the needs of the caller Multimedia Call Center Set Up and Operation Guide CPC code P0935737 This guide assists a Call Center administrator with installing and configuring Multimedia Call Center for Nortel Networks Business Communications Manager 3 0 This guide assumes that you are familiar with using Unified Manager and CallPilot Manager Multimedia Call Center Web Developer Guide CPC code P0935740 This guide is about how a web developer integrates Multimedia Call Center with a company website and customizes its Multimedia Call Center web pages You or the system administrator can e customize the default Multimedia Call Center message templates e create and distribute lists of web pages that Multimedia Call Center agents push to callers October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 341 Packaging details All Business Communications Manager 3 0 documentation is found on the Business Communications Manager 3 0 1 Documentation CD ROM Business Communications Manager 3 0 1 Multilingual Documentation CD ROM CPC code A05182
52. P0919412 No 1 CallPilot Manager Setup amp Operations N A P0919415 P0919415 No 1 Guide Eng Programming Records Eng N A P0941757 P0941757 No 1 CallPilot Mini Technical Guide French CPC code A0891925 PEC code NTRG26AB This binder contains all the information necessary to install administer and maintain your CallPilot Mini system The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Mini Install amp Maintenance N A P0990669 P0990669 No 1 Guide Fr Keycode Install Guide Fr N A P0990670 P0990670 No 1 CallPilot Manager Setup amp Operations N A P0990671 P0990671 No 1 Guide Fr Programming Records Fr N A P0990672 P0990672 No 1 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 129 CallPilot Mini User Guide Package English CPC code A0891929 PEC code NTRG27AA This package contains documents describing the usage of CallPilot Mini features for end users The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Mini Reference Guide Eng N A P0989496 P0989496 No 1 CallPilot Mini Networking Guide Eng N A P0919429 P0919429 No 1 CallPilot Mini Desktop Messaging User N A P0990116 P0990116 No 1 Guide Eng CallPilot
53. Server Series GeoTel Features User Manual 251 Nortel Networks Media Processing Server Series Host Communications Reference Manual 251 Nortel Networks Media Processing Server Series IEX Features User Manual 251 Nortel Networks Media Processing Server Series OS CAR 6 0 1 FAAST 5 2 Resource Guide 256 Nortel Networks Media Processing Server Series OS CAR 6 0 1 Installation Guide and Release Notes 257 Nortel Networks Media Processing Server Series OS CAR 6 0 1 Nuance 8 Dynamic Grammar Feature Guide 257 Nortel Networks Media Processing Server Series OS CAR 6 0 1 Nuance 8 Resource Guide 257 Nortel Networks Media Processing Server Series OS CAR 6 0 1 Reference Guide 256 Nortel Networks Media Processing Server Series OS CAR 6 0 1 SpeechWorks OSR 1 1 3 Resource Guide 257 Nortel Networks Media Processing Server Series Proto col Toolkits Reference Guide 250 Nortel Networks Media Processing Server Series System Operator s Guide 252 Nortel Networks Media Processing Server Series System Reference Manual 250 Nortel Networks Media Processing Server Series Tele phony Reference Manual 252 Nortel Networks Media Processing Server Series VTCPD Features User Manual 251 Nortel Networks Symposium Agent Installation Guide 205 Nortel Networks Symposium Agent Planning and Engi neering Guide 206 Nortel Networks Symposium Agent Programmer s Guide 206 Nortel Networks Symposium Web Center Portal 237 Nortel Networks WUP
54. Services Digital Network ISDN Primary Rate Interface PRI capability on Meridian 1 Options 51C 61C and 81C Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 56 Meridian 1 and Succession Communication Server for Enterprise 1000 ISDN Basic Rate Interface Maintenance This document describes Integrated Services Digital Network Basic Rate Interface ISDN BRI concepts functional and physical characteristics of ISDN Basic Rate operation and general engineering guidelines on configuring ISDN BRI functions and features Meridian 1 ISDN Basic Rate Interface Installation This document applies to Meridian 1 Internet Enabled systems It includes pre installation preparation instructions as well as detailed installation information Meridian 1 ISDN Basic Rate Interface Administration This document applies to Meridian 1 Internet Enabled systems This document incudes information about ISDN BRI implementation sample configurations and instructions for setting up ISDN BRI traffic reports Meridian 1 ISDN Basic Rate Interface Acceptance Testing This document describes acceptance testing of Integrated Services Digital Network Basic Rate Interface ISDN BRI services for Meridian 1 system Options 11C 51C 61C and 81C The document describes how to visually inspect ISDN BRI equipment for possible improper installation how to interpret visual indicators on ISDN BRI cards and how to test basic ISDN BRI featu
55. Swedish P0936074 CPC code European French P0936075 CPC code European Spanish P0936076 CPC code German P0936077 CPC code Italian P0936078 CPC code Norwegian P0936079 Business Communications Manager Personal Call Manager is a Telephony Application Programming Interface TAPI based application that provides an easy to use computer interface for your telephone Personal Call Manager provides several ways to perform each task This document describes all possible methods Business Communications Manager Attendant Console Setup and Operation Guide CPC code P0936570 This guide tells a System Administrator how to install and set up Attendant Console for use in your company The instructions in this guide are designed for experienced computer users who are familiar with client server software installations Business Communications Manager 3 0 technology and Local Area Network LAN technology Business Communications Manager Attendant Console User Guide CPC code English P0936571 CPC code Canadian French P0936576 CPC code Latin American Spanish P0936577 CPC code United Kingdom English P0936572 CPC code Netherlands P0936573 CPC code Danish P0936574 CPC code Swedish P0936575 CPC code European French P0936578 CPC code European Spanish P0936579 CPC code German P0936580 CPC code Italian P0936581 CPC code Norwegian P0936582 Attendant Console is a call management application th
56. The Symposium Call Center Server Release 3 0 documentation is available from Helmsman Express located at http www nortelnetworks com documentation Individually orderable documents The following documents are available as individual merchandise items from Nortel Networks Document Package Title NTP number PEC code CPC code Supervisor s Guide N A P0910107 P0910107 Historical Reporting and Data Dictionary N A P0910108 P0910108 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 230 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 231 Symposium Call Center Web Client 4 0 Symposium Call Center Web Client 4 0 enables call center supervisors and administrators to manage and configure the call center and its users define access to Symposium Web Client applications and data and view real time and historical reports through a web browser on their desktop The following documents support the Symposium Call Center Web Client Symposium Call Center Web Client Planning Installation and Maintenance Guide NTP number 297 2183 150 This guide provides step by step instructions for the procedures you must perform to complete the installation and administration of Symposium Web Client This guide is intended for both Nortel Networks installers and distributors who are responsible for installing Symposium Web Client as well as administrators who a
57. This guide assumes that you have already configured ICM to work with the switch Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 214 Symposium Call Center Server End to End Task Flow Guide for the DMS MSL 100 Order code P0911819 This guide provides an overview of the phases involved in the planning installation setup and configuration of a call center It provides a high level overview of the tasks performed during each phase and it describes where you can find the instructions for performing these tasks By following the recommended sequence of tasks and consulting the appropriate documents you can successfully set up your call center Symposium Call Center Server Symposium and MSL 100 Switch Guide Order code P0915664 This guide explains how to configure the MSL 100 switch to work with Symposium Call Center Server To find out how to configure the server refer to the Administrator s Guide Symposium Call Center Server Planning and Engineering Guide Order code P0918384 The Symposium Call Center Server Planning and Engineering Guide provides information on how to manage the configuration of your Symposium Call Center Server Symposium Call Center Server Historical Reporting and Data Dictionary Order code P0910108 This guide explains how to create and use customized reports It also provides information you need to export data to other applications Symposium Call Center Server DMS MSL
58. Title NTP number PEC code CPC code Orderable Qty in Pkg Software Installation and Maintenance N A P0918383 P0918383 No 1 Guide Network Planners N A P0913275 P0913275 No 4 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 223 Symposium Call Center Server 3 0 Symposium Call Center Server SCCS based on client server architecture is designed on an industry standard platform to enable real time data and host data exchange advanced call handling and can be integrated with multimedia transaction handling and web site enabled functionality Document descriptions For DMS Symposium Call Center Server 1003t Installation and Maintenance Guide Order code P0911675 The 1003t Installation and Maintenance Guide provides information and instructions for installing and maintaining a 1003t for Symposium Call Center Server The guide also covers troubleshooting any problems that can arise Meridian Application Server 702t Installation and Maintenance Guide Order code P0884909 The 702t Installation and Maintenance Guide provides information and instructions for maintaining the current functions of a Nortel Networks 702t Meridian Application Server MAS and for troubleshooting any problems that can arise Symposium Call Center Server Network Planner for the DMS MSL100 Switch Order code Planner 1 The Symposium Call Center Network Planner is intended to help you record the required infor
59. User s Guide for M1 256 PeriProducer for the Business Communications Manager BCM Platform 255 PeriProducer User s Guide Software Release 2 30 258 PeriProducer User s Guide Software Release 3 00 257 PeriRDB User s Guide Software Release 1 0 260 PeriRDB User s Guide Software Release 2 1 260 PeriReporter User s Guide Software Release 1 0 259 PeriStudio 2 20 Release Notes 258 PeriStudio User s Guide Software Release 2 20 258 PeriView Reference Manual Software Release 1 0 259 PeriView Reference Manual Software Release 2 1 260 PeriWeb User s Guide Software Release 2 1 259 User Defined Call Functions in the PeriProducer Environment 253 Visual Voice Recognition Grammar Editor Refer ence Guide Software Release 1 0 259 Visual Voice Recognition Grammar Editor Refer ence Guide Software Release 2 1 259 VoiceXML User s Guide 253 Media Processing Server Series 1000 Release Notes 249 Media Processing Server Series 1000 Software Installa tion Guide 247 Media Processing Server Series 1000 Transition Guide 254 Media Processing Server Series Application Program ming Guide 248 Media Processing Server Series Caller Message Record ing 248 Media Processing Server Series Caller Message Record ing CMR Feature Documentation Guide 254 Media Processing Server Series COMMGR Reference Manual 247 Media Processing Server Series GeoTel Features User Manual 248 Media Processing Server Series So
60. a data system that enables users to send and receive text messages on C4040 and C4050 handsets DECT Site Planning Guide NTP number English 553 3601 101 NTP number French 553 3601 101F NTP number German 553 3601 101DE This guide provides a site survey and ends with deployment The site survey process is an information gathering process The information received in the site survey determines customer requirements and the number of cells required to support traffic The deployment section describes what to know and do before deploying equipment for the system DECT Handset 4050 Quick Reference Card CPC code English P1014050 CPC code French P1014052 CPC code German P1014053 This document provides a quick reference to features of the C4050 handset DECT Handset 4060 Quick Reference Card This document provides a quick reference to features of the C4060 handset Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 150 DECT Handset 4060 Trilingual User Guide CPC code English P1014046 CPC code French P1014047 CPC code German P1014048 Order Number A0541132 PEC code NTTQ33PA This document describes the features of an DECT Handset 4060 and how to use them This user guide is offered in three languages English French and German Packaging details The documents for Digital Enhanced Cordless Telecommunications are available on the DECT Multilingual documentation CD ROM
61. based systems October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 267 e Description of new features and functionality in PeriStudio PeriStudio User s Guide Software Release 2 20 Order code 90907401 This document provides information about the operation and use of the PeriStudio software package PeriStudio is available for both Solaris and Windows NT platforms Operation and performance of the Solaris and NT versions are virtually the same This manual covers both versions and describes the differences where applicable VPS is PeriView Reference Manual Software Release 5 4 1 Order code 90907221 This document provides information about the operation and use of the PeriStudio software package PeriStudio is available for both Solaris and Windows NT platforms Operation and performance of the Solaris and NT versions are virtually the same This manual covers both versions and describes the differences where applicable PeriWeb User s Guide Software Release 2 1 Order code 90713081 The PeriWeb User s Guide provides a feature description and reference for PeriWeb software functions in a VPS VAS VPS sp or VPS is environment This document also includes configuration operation and application programming information Simple Network Management Protocol in the VPS is Environment Software Release 5 4 1 Order code 90713071 This manual contains an overview and brief chronicle of the Simp
62. code orderable Norstar Voice Mail 4 0 Reference Guide N A N A P0886602 Yes Norstar Voice Mail 4 0 Quick Reference Guide N A N A P0886612 Yes Norstar Voice Mail Quick Reference Guide for N A N A P0994348 Yes Remote Users Norstar Voice Mail 4 1 Software Upgrade and N A N A P0994577 Yes Installation Overview Norstar Voice Mail 4 1 Software Upgrade Guide N A N A P0994576 Yes Norstar Voice Mail 4 1 Software Add on Guide N A N A P0994575 Yes Norstar Voice Mail AMIS Set Up and Operation N A N A P0886636 Yes Guide Norstar Voice Mail AMIS User Guide N A N A P0886638 Yes Norstar Voice Mail VPIM Digital Networking Set Up N A N A P0886620 Yes and Operation Guide Norstar Voice Mail VPIM Digital Networking Guide N A N A P0886622 Yes Norstar Voice Mail 4 0 Fax Installation Guide N A N A P0886634 Yes Norstar Voice Mail 4 0 Fax Set Up and Installation N A N A P0886629 Yes Guide Norstar Voice Mail 4 0 Fax User Guide N A N A P0886631 Yes Norstar Voice Mail 4 0 Desktop Accessories Client N A N A P0908823 Yes Software Installation Guide Norstar Voice Mail Desktop Messaging Quick N A N A P0908824 Yes Reference Guide Norstar Voice Mail Speech Recognition AA Set Up N A N A P0886635 Yes and Operation Guide October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 287 Norstar 6 1 Norstar the best selling small business communications system in the world is a fully featured applica
63. code Chinese P0990675 This card is for subscribers with display phones that use the CallPilot interface October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 137 CallPilot Quick Reference Card Remote Users CallPilot interface Order code English P0605667 Order code French P0605683 Order code Spanish P0605682 This card is for remote subscribers with display phones that use the CallPilot interface CallPilot Quick Reference Card Remote Users NVM interface Order code English P0605666 Order code French P0605671 Order code Spanish P0605670 This card is for remote subscribers with display phones that use the Norstar Voice Mail interface CallPilot 2 0 Desktop Messaging User Guide for Microsoft Outlook Order code English none PDF only Order code French none PDF only This user guide describes how to use the unified messaging features of CallPilot 2 0 with Microsoft Outlook e mail CallPilot 2 0 Desktop Messaging User Guide for Novell GroupWise Order code English none PDF only Order code French none PDF only This user guide describes how to use the unified messaging features of CallPilot 2 0 with Novell GroupWise e mail CallPilot 2 0 Desktop Messaging User Guide for Lotus Notes Order code English none PDF only Order code French none PDF only This user guide describes how to use the unified messaging features of CallPilot 2 0 with Lotus Notes
64. code English P0919412 Order code French P0990670 This document provides instructions for enabling software keycodes Predefined bundles of keycodes can be ordered as a single part although individual keycodes must be entered to enable specific features Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 124 CallPilot Mini CallPilot 150 Installation and Maintenance Guide Order code English P0990474 Order code French P0990669 The CallPilot Mini CallPilot 150 is a voice messaging product suited for small to medium sized businesses It combines the voicemail and call processing features of a large business system into a compact easy to use system This guide explains how to install CallPilot Mini CallPilot 150 how to initialize CallPilot Mini CallPilot 150 and how to troubleshoot CallPilot Mini CallPilot 150 Administrator guides CallPilot Mini Reference Guide Order code English P0989496 Order code French P0990466 Order code Spanish P0990467 Order code Chinese P0990676 CallPilot works with the telephone system to provide an automated receptionist service CallPilot answers incoming calls routes them to extensions and mailboxes in the system and provides message taking capability This guide gives you detailed information about using CallPilot features on a Meridian system CallPilot Message Networking Set Up and Operation Guide Order code English P0919429 Order code Fren
65. code German P0602599 CPC code Italian P0602600 CPC code Norwegian P0602601 This guide explains how agents use Call Center an application that handles incoming calls as efficiently and economically as possible by routing calls to the agent with the best skillset to meet the needs of the caller Multimedia Call Center Set Up and Operation Guide CPC code P0935737 This guide assists a Call Center administrator with installing and configuring Multimedia Call Center for Nortel Networks Business Communications Manager This guide assumes that you are familiar with using Unified Manager and CallPilot Manager Multimedia Call Center Web Developer Guide CPC code P0935740 This guide describes how a web developer can integrate Multimedia Call Center with a company website and customizes its Multimedia Call Center web pages You can e customize the default Multimedia Call Center message templates e create and distribute lists of web pages that Multimedia Call Center agents push to callers Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 320 Packaging details All Business Communications Manager 3 5 documentation is found on the Business Communications Manager 3 5 Documentation CD ROM Business Communications Manager 3 5 Multilingual Documentation CD ROM CPC code A0510885 PEC code NTAB9884 This package contains a CD ROM with all the Business Communications Manager 3 5 documentation described
66. code P0907072 This guide provides information to help you install and configure Meridian Mail PC Applications software As well it shows you how to administer your web based personal mailbox and text messaging applications that are installed and configured through the Systems Operations software Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 152 Voice Messaging At a Glance Card Order code English P0904496 Order code French P0911021 Order code German P0911022 Order code Danish P0911018 Order code Turkish P0911028 Order code Swedish P0911027 Order code Italian P0911023 Order code Finnish P0911020 Order code Spanish P0911026 Order code Portuguese P0911025 Order code Dutch P0911019 Order code Norwegian P0911024 Order code Arabic P0911017 This card provides a quick reference reminder of the basic Meridian Mail keypad commands Voice Messaging Keypad Template Order code English P0874544 Order code French P0875603 Order code German P0875602 Order code Danish P0875607 Order code Turkish P0875612 Order code Swedish P0875610 Order code Italian P0875604 Order code Finnish P0875609 Order code Spanish P0875605 Order code Portuguese P0875611 Order code Dutch P0875606 Order code Norwegian P0875608 Order code Arabic P0875601 This template fits over the telephone keypad and identifies the keypad functions in Meridian Mail s Vo
67. configure administer and maintain an IP Trunk 3 01 system IP Trunk 3 01 is an up issue to the IP Trunk 3 0 and ITG Trunk 2 1 applications It enhances Voice over Internet Protocol VoIP networking capability to and from other Meridian 1 Business Communications Manager BCM and Communication Server 1000 systems Meridian 1 Succession 1000 Succession 1000M Meridian BRAnch VOice 1 0 Description Installation and Operation NTP number 553 3001 364 This document provides information about the implementation of the Meridian BRAnch VOice 1 0 application This document describes the BRAnch VOice engineering installation configuration administration and maintenance Nortel Networks Communication Server 1000 Release 4 0 Telephones and Consoles Description Installation and Operation NTP number 553 3001 367 This document provides technical information about analog 500 2500 type digital and modular telephones and attendant consoles This information includes descriptions features and specifications installation and configuration procedures operation administration software wiring and power requirements environmental and safety considerations and installing and using add on modules data options and software A section is also provided on engineering and configuring digital telephone lines Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 32 Nortel Networks Communication Server 1000 Rele
68. e Consolidated Call Cost Reports CCCR e Telecom Billing Systems Web Reports e Call Tracking e General Cost Allocation System GCAS e Consolidated Reporting System CRS October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 197 Optivity Telephony Manager Release 2 01 User Documentation Multilingual CD ROM Order code NT8R58BF A0506838 The CD ROM contains a set up program that copies the documents to your hard drive and adds a link to documents in Optivity Telephony Manager directory of the Windows navigation tree Start gt Programs gt Optivity Telephony Manager gt OTM Documentation The documents can also be viewed directly from the CD ROM Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 198 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 199 Optivity Telephony Manager Release 1 2 Optivity Telephony Manager OTM is designed for managers of telecommunications equipment and authorized Nortel Networks distributors OTM provides a single point of access and control for Nortel Networks Meridian 1 and Succession Communication Server for Enterprise CSE 1000 system management OTM uses IP technology to target the following key customer values e single point of connectivity to Meridian 1 systems Succession CSE 1000s systems and related devices e data collection of traffic and billing records e collection processing distribution
69. e mail CallPilot 2 0 Desktop Messaging User Guide for Internet Clients Order code English none PDF only Order code French none PDF only This user guide describes how to use the unified messaging features of CallPilot 2 0 with Internet Clients e mail Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 138 Call Center Supervisor Guide Order code English P0606200 Order code French P0606213 Order code Spanish P0606214 Call Center is an application that handles incoming calls as efficiently and economically as possible Call Center answers calls then routes the calls to agents in a skillset that most closely matches the needs of the caller If there are no agents available the calls are placed in a skillset to wait for an appropriate agent Waiting callers receive periodic announcements and informative messages This guide describes how you can use Call Center features as a supervisor or an agent Call Center Agent Guide Order code English P0606199 Order code French P0606201 Order code Spanish P0606202 Call Center is an application that handles incoming calls as efficiently and economically as possible Call Center answers calls then routes the calls to agents in a skillset that most closely meets the needs of the caller If there are no agents available the calls are placed in a skillset to wait for an appropriate agent Waiting callers receive periodic announcements and
70. eee 57 Remote iice aa n eee 61 Remote Services AEE ae AB era A ee 63 SEAE e card phe hae ke Panne a AON ak RAE eae RRR aS aR 65 Software Input Output guides 0 0000 cee ee 65 Software system management 000 ccc eee eee eee 67 System WISIN STON isso ie aS chad Sear Sect ded uel gE Gok kw Soda dobre 69 SYSIOMIMAINIONANCE arorik Ree ee anie a se ateneeree en aees 71 Telephone and attendant console description reference guides 72 Upgrades and conversion procedures 2 0 00 ee ee eee eee 73 Meridian Succession Attendant PC 00 0c c eee reen enke 74 DSSS 4 aske de PEE GES Re KARE eS eRe OPEL ORR ERE REA 76 OP ote ce EE EE goede ERE RE E E ET EE T 78 Meridian 1 Release 25 40 Small Systems 81 M3900 Series Meridian Digital Telephones 87 CallPilot Release 2 02 06 iiss ce keen nnn 99 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 6 CallPilot Release 1 07 i0000ss cc avewwda nd adononn nen es 117 CallPilot Mini Release 1 5 0 0c e cece eee eee 123 CallPilot 100 150 Release 2 0 0 20 e eee e eens 133 CallPilot 100 150 Release 1 5 00 2c eee eee eee 141 Digital Enhanced Cordless Telecommunications 147 M ndian NE ee ee ee ee 151 Meridian SL 100 si 0icc cee re cata eee ben 171 LING ee 6 he is bathe hdedshas eens nan beeedadawen canes 183 Optivity Telephony Manager Releas
71. files and features MPS Interface to M1 Order code P0606087 This document provides product descriptions and installation configuration and operations procedures for using Computer Telephony Integration CTD interface software on the Nortel Networks Media Processing Server MPS platforms Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 256 MPS Interface to M1 Release Notes Order code P0606088 This document provides a summary of software issues and required patches related to the Computer Telephony Integration CTI functions available on the Nortel Networks Media Processing Server MPS 500 and 1000 PeriProducer CTI Toolkit User s Guide for M1 Order code P0606089 This document provides product descriptions installation procedures and usage information for using the Computer Telephony Integration CTI Toolkit to develop applications for Nortel Networks Media Processing Server MPS platforms IPML Distributor Software Installation Guide Order code P0606090 This document provides the essential information for installing the Nortel Networks Computer Telephony Integration CTI software on Nortel s Processing Server systems Nortel Networks Media Processing Server OSCAR 6 0 1 Internet Audio Server 1 0 2 Resource Guide Order code P0604229 This guide documents how to implement the Internet Audio Server OSCAR resource on Windows 2000 OSCAR nodes The Internet Audio Server resource is
72. focuses solely on the software installation procedures needed for OSCAR 5 4 2 resource processing on a Open Signal Computing and Analysis Resource OSCAR node a VPS is node and ina MSRS MultiSystem Resource Sharing environment on the PeriView workstation where ORM is configured to run October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 271 VPS is OSCAR SpeechPearl 99 R2 Resource Guide Order code P0989301 This guide documents how to implement Open Signal Computing and Analysis Resource OSCAR processing with the SpeechPearl speech recognition resource on an NT platform VPS is OSCAR VoiceTouch 3 0 Resource Guide Order code P0989302 This guide documents how to implement Open Signal Computing and Analysis Resource OSCAR processing with the VoiceTouch speech recognition resource on the Solaris platform This document applies to VPS is and OSCAR software Releases 5 4 2 and to VoiceTouch software Release 3 0 VPS is OSCAR NT Installation Guide Order code P0989296 This document provides instructions for installing OSCAR Release 5 4 2 on an NT OSCAR node Open Signal Computing and Analysis Resource OSCAR processing can be performed on an NT or Solaris OSCAR node However the VPS is node with which the OSCAR node is associated must be a Solaris VPS is node This document focuses solely on the procedures to install the software needed for OSCAR 5 4 2 resource processing on an NT OSCAR node I
73. for CallPilot Mini CallPilot 150 and Business Communications Manager CallPilot Reference Guide CPC code P0606014 This guide gives you detailed information about using CallPilot features on CallPilot 100 150 and Business Communications Manager systems CallPilot Quick Reference Card NVM Interface CPC code English P0919418 CPC code Canadian French P0919448 CPC code Latin American Spanish P0919486 CPC code United Kingdom English P0941349 CPC code Netherlands P0941362 CPC code Danish P0941363 CPC code Swedish P0941364 CPC code European French P0935996 CPC code European Spanish P0935997 CPC code German P0935998 CPC code Italian P0935999 CPC code Norwegian P0936000 This document provides a quick reference to using CallPilot with a Norstar Voice Mail interface CallPilot Quick Reference Card Remote Users CPC code P0605667 This document provides a quick reference to using CallPilot features as a remote user October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 315 Norstar Voice Mail Quick Reference Card Remote Users CPC code P0605666 This document provides a quick reference to using Norstar Voice Mail as a remote user CallPilot Quick Reference Card CallPilot Interface CPC code English P0919419 CPC code Canadian French P0919449 CPC code Latin American Spanish P0919487 CPC code United Kingdom English P0941365 CPC code Netherland
74. for the Periphonics packages that comprise Release 5 4 1 and run on the Solaris operating system It should be used in conjunction with the user manuals for the packages and the manual entitled VPS is 5 4 1 Release Notes publication 9070723 1 to completely understand the requirements and operation of each System Reference Manuals Release 5 4 2 VPS is Solaris System Operator s Guide Order code 9090604 I The Voice Processing Series with integration and scalability VPS is System Operator s Guide is a road map through the major functions in the daily operation and monitoring of the Periphonics VPS is system It is also a guideline for general problem solving activities VPS is 5 4 2 Release Notes Order code 9011301 I This manual contains information regarding changes to the Nortel Networks packages that make up the software Release 5 4 2 product This information includes that which was originally issued as part of Release 5 4 1 and which is contained in the present version of the software It should be used in conjunction with the user manuals for the packages and the manuals entitled Installing Nortel Networks Software on an NT Platform publication 9070724 1 and Installing Nortel Networks Software on a Solaris Platform publication 9070725 1 to completely understand the requirements and operation of each Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 278 Installing Nortel Networks Softw
75. from the Nortel Networks Media Processing Series system Business Communications Manager BCM IVR Integration Supplement CPC code P0995957 This manual explains variances in COMMGER PeriView and PeriReporter software functionality when it is integrated with BCM It is not meant to replace their individual user guides it is meant only to be used as a supplement to them CallPilot Manager Set Up and Operation Guide CPC code P0605664 CallPilot Manager is a web based application that you use to set up and administer CallPilot This guide leads a System Administrator through setting up and operating CallPilot on a Business Communications Manager or CallPilot 100 150 system CallPilot works with your Business Communications Manager or Norstar system This guide also explains how to record Broadcast and Information messages Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 314 CallPilot Programming Record CPC code P0606019 Use this guide to record how you program your CallPilot Mini CallPilot 150 or Business Communications Manager system You can also use this guide as a reference when you make changes to CallPilot programming This guide includes e alist of programming tasks for setting up your CallPilot system e tables you can use to record CallPilot programming e tables you can use to record CallPilot Fax and Message Networking programming if you have these options installed e system defaults
76. glish 111 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 351 CallPilot 2 0 702t Installation and Configuration Guide Binder English 111 CallPilot 2 0 Desktop Messaging Guide for Novel GroupWise 337 CallPilot 2 0 Desktop Messaging User Guide for Internet Clients 108 137 338 CallPilot 2 0 Desktop Messaging User Guide for Lotus Notes 108 137 338 CallPilot 2 0 Desktop Messaging User Guide for Mi crosoft Outlook 107 137 338 CallPilot 2 0 Desktop Messaging User Guide for Novell GroupWise 107 137 CallPilot 2 0 Documentation CD ROM 16 109 CallPilot 2 0 End User Card Package 115 CallPilot 2 0 Installation and Configuration Part 1 Instal lation and Maintenance Overview 100 CallPilot 2 0 Installation and Configuration Part 2 1001rp Server Hardware Installation 100 CallPilot 2 0 Installation and Configuration Part 2 1002rp Server Hardware Installation 101 CallPilot 2 0 Installation and Configuration Part 3 Suc cession CSE 100 and Call Server Configuration 101 CallPilot 2 0 Installation and Configuration Part 4 Soft ware Installation and Maintenance 101 CallPilot 2 0 Installation and Configuration Part 5 1002rp Server Maintenance and Diagnostics 102 CallPilot 2 0 Installation and Configuration Part 5 200i Server Maintenance and Diagnostics 101 CallPilot 2 0 Installation and Configuration Part 5 201i Server Maintenance and Diagnostics 102 CallPilot 2 0 Installation and Configuration Pl
77. i2002 Internet Telephone User Guide CPC code English P0995228 CPC code Canadian French P0995229 CPC code Latin American Spanish P0995230 CPC code United Kingdom English P0995231 CPC code Netherlands P0995232 CPC code Danish P0995233 CPC code Swedish P0995234 CPC code European French P0995235 CPC code European Spanish P0995236 CPC code German P0995237 CPC code Italian P0995238 CPC code Norwegian P0995239 The Business Communications Manager i2002 Internet Telephone brings voice and data to your desktop This user guide contains information about e telephone buttons and lights e telephone display e telephone setup e how to make and answer calls e how to use the navigation buttons e how to program memory buttons e how to offset the time on your telephone display Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 310 Business Communications Manager i2004 Internet Telephone User Guide CPC code English P0995216 CPC code Canadian French P0995217 CPC code Latin American Spanish P0995218 CPC code United Kingdom English P0995219 CPC code Netherlands P0995220 CPC code Danish P0995221 CPC code Swedish P0995222 CPC code European French P0995223 CPC code European Spanish P0995224 CPC code German P0995225 CPC code Italian P0995226 CPC code Norwegian P0995227 The Business Communications Manager i2004 Internet Telephone
78. in the Document descriptions section in Adobe Acrobat PDF format The BCM documentation is also available from Helmsman Express located at http www nortelnetworks com documentation The BCM documents are not individually orderable from Nortel Networks in hardcopy October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 321 Business Communications Manager 3 0 Business Communications Manager is a comprehensive converged Communications system that delivers Nortel Networks reliable and proven voice processing feature rich business telephony applications and complete data networking services Business Communications Manager integrates PBX call processing functionality VoIP gateway functions web based system management and advanced QoS data routing in a single box while also providing IP services such as DHCP DNS and web caching With Business Communications Manager standalone businesses can converge their voice and data services while enterprise branch offices can extend their advanced Central Office capabilities for a seamless multi site network Document descriptions Business Communications Manager BCM 200 400 Installation and Maintenance Guide CPC code P0993133 This guide describes how to install initialize and maintain the hardware for the Business Communications Manager BCM200 and BCM400 systems Information in these chapters explains e how to set up the hardware e how to start and i
79. information about Nortel IP terminals such as the 12002 12004 telephone and the Nortel Networks 12050 Software Phone the Symbol NetVision and NetVision data telephones H 323 protocol devices and VoIP trunks and H 323 trunking with such applications as NetMeeting Business Communications Manager NetVision Phone Administrator Guide CPC code P0993475 This document describes how to use the Nortel version of the NetVision Phone Administrator NVPA software to configure the features for Symbol NetVision wireless IP telephone handsets Business Communications Manager T7100 Telephone User Card CPC code English P0935242 CPC code Canadian French P0935243 CPC code United Kingdom English P0934567 CPC code Netherlands P0934555 CPC code Danish P0934557 CPC code Swedish P0934558 CPC code European French P0934566 CPC code European Spanish P0934564 CPC code Latin American Spanish P0935244 CPC code German P0934561 CPC code Italian P0934562 CPC code Norwegian P0934560 This user card provides instructions about using the features and interface of your T7100 telephone Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 326 Business Communications Manager T7000 Telephone User Card CPC code United Kingdom English P0912061uk CPC code Netherlands P012061a3 CPC code Danish PP012061a2 CPC code Swedish P012061a4 CPC code European French P0936380b1 CPC
80. instructions for maintaining the current functions of a Nortel Networks 702t Meridian Application Server MAS and for troubleshooting any problems that can arise Symposium Call Center Server Network Planner for the M1 switch Order code Planner 2 This planner is intended to help you record the required information for configuring your Meridian 1 switch for Symposium Call Center Server Symposium Call Center Server Network Planner for Network Skill Based Routing Standalone site Order code Planner 3 This planner is intended to help you record the required information for configuring network skill based routing It is not intended to recommend a particular setup October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 227 Symposium Call Center Server Network Planner for Network Skill Based Routing NCC Network Control Center Order code Planner 4 This planner is intended to help you record the required information for configuring network skill based routing It is not intended to recommend a particular setup Symposium Call Center Server Administrator s Guide Order code P0910110 The Nortel Networks Symposium Call Center Server Administrator s Guide provides information on how to configure and manage the configuration of your Symposium Call Center Server Symposium Call Center Server Symposium M1 and Voice Processing Guide Order code P0910113 The Nortel Networks Symposium Call Ce
81. integrate a variety of call processing functions with networking data communication and transaction processing The MPS 100 has an open modular architecture and shares a very similar software environment with the VPS product family Document descriptions MPS and VPS is Interface to M1 DMS100 Peri IPML V2 0 5 Peri ICM V2 0 5 Order code P0602272 The MPS and VPS is Interface to M1 DMS100 document provides product descriptions and installation configuration and operations procedures for using Computer Telephony Integration CTI interface software on the Nortel Networks Media Processing Server MPS and Voice Processing Series VPS is platforms MPS and VPS is Interface to M1 DMS100 Release Notes Peri IPML V2 0 5 Peri ICM V2 0 5 Order code P0602277 The MPS and VPS is Interface to M1 DMS100 Release Notes document provides a summary of software issues and required patches related to the Computer Telephony Integration CTI functions available on the Nortel Networks Media Processing Server 100 MPS100 and Voice Processing Series with Integration and Scalability VPS is systems IPML ICM Distributor Software Installation Guide Peri IPML V2 0 5 Peri ICM V2 0 5 Order code P0602278 The IPML ICM Distributor Software Installation Guide provides the essential information for installing the Nortel Networks Computer Telephony Integration CTI software on Nortel s Processing Server systems Processing Server PS is the term us
82. ipView Software Wallboard Set Up and Operation Guide CPC code P0995911 This guide is designed to assist a System Manager in the installation set up and operation of Nortel Networks ipView Software Wallboards Use this guide as an ongoing reference Call Center Supervisor Guide CPC code English P06060200 CPC code Canadian French P0602602 CPC code Latin American Spanish P0602603 CPC code United Kingdom English P0602604 CPC code Netherlands P0602605 CPC code Danish P0602606 CPC code Swedish P0602607 CPC code European French P0602608 CPC code European Spanish P0602609 CPC code German P0602610 CPC code Italian P0602611 CPC code Norwegian P0602612 This guide describes how you can use Call Center features as a supervisor or an agent Call Center is an application that handles incoming calls as efficiently and economically as possible Call Center answers calls then routes the calls to agents in a skillset that most closely matches the needs of the caller October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 319 Call Center Agent Guide CPC code English P06060199 CPC code Canadian French P0602691 CPC code Latin American Spanish P0602592 CPC code United Kingdom English P0602593 CPC code Netherlands P0602594 CPC code Danish P0602595 CPC code Swedish P0602596 CPC code European French P0602598 CPC code European Spanish P0602599 CPC
83. is a convenient ten pack of CallPilot Mini Quick Reference Cards The package contains Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Mini Quick Reference Card Fr N A P0990468 P0990468 No 10 CallPilot Mini Quick Reference Card Spanish 10 pieces CPC code A0884320 PEC code NTHY34AC This package is a convenient ten pack of CallPilot Mini Quick Reference Cards The package contains Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Mini Quick Reference Card Sp N A P0990469 P0990469 No 10 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 132 CallPilot Mini Quick Reference Card Chinese 10 pieces CPC code A0891404 PEC code NTHY34AD This package is a convenient ten pack of CallPilot Mini Quick Reference Cards The package contains Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Mini Quick Reference Card N A P0990677 P0990677 No 10 Chinese Individually orderable documents The following documents are available as individual merchandise items from Nortel Networks e CallPilot Message Networking Set Up and Operation Guide English order code P0919429 e CallPilot Message Networking Set Up and Operation Guide French order code P0990678 e CallPilot Unified Messaging Install
84. is the same as PERIsbip failover mechanism Nortel Networks WUP IP 2 0 Audio Provisioning Tool User s Guide Order code P0991932 This user document applies to PERIprov1 0 0 with a minimum patch level 3 This document is intended to be a step by step guide to all functions required to provision and implement service related audio on the Nortel Networks platform Nortel Networks WUP IP 2 0 VPS is2 System Specification Description Order code P0991933 This document is a System Specification Description SSD of the Nortel Networks VPS9500DD is2 system It is configured to operate as an Intelligent Peripheral in a WUP based intelligent network References to the Nortel Networks IP Platform explicitly refer to the Nortel Networks VPS9500DD is2 System The document has been written to complement not replace other technical documents created by Nortel Networks on the Nortel Networks IP Platform and WUP products A comprehensive glossary of abbreviations and acronyms are provided at the end of this document Nortel Networks WUP IP 2 0 Configuration for Guide WUP IP 2 0 Order code P0991934 This document describes the step by step procedures used to install the software packages PERIsbip2 0 PERInserv1 0 and PERIccss6 X on the IP platform and N Server It also describes how to configure the system and perform a health check on the system after it is configured and running Global Enterprise Documentation Catalog Standard 6 00 October 20
85. needs to add or move telephones or make other required changes to the system Norstar Modular ICS Companion System Coordinator Guide CPC code P0992641 This document provides information to the system coordinator about the Norstar Companion system for modular ICS The guide includes information about programming and system programming as well as troubleshooting any issues that arise Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 296 Norstar Modular ICS 6 0 Programming Record CPC code P0992642 This document provides information about programming the features on a telephone that has the modular ICS 6 0 software load Norstar Compact ICS 6 0 Installer Guide CPC code P0992669 This document provides information about the installation and configuration o the Compact ICS 6 0 software load It also includes information about the new features found in this load and instructions for activating these features Norstar Compact ICS 6 0 System Coordinator Guide CPC code P0992670 This guide is designed to give a system coordinator all the information he or she needs to carry out tasks such as adding or moving telephones or making other types of changes to the system Norstar Compact ICS 6 0 Programming Record CPC code P0992671 This document provides information about programming the features on a telephone that has the compact ICS 6 0 software load Norstar T7406 Cordless Telephone Installatio
86. of Nortel Networks proven messaging products and adds highly graphic user interfaces to make system management easy and effective Document descriptions Administrator guides CallPilot Administrator s Guide NTP number 555 7101 300 Order code English P0905796 This guide provides the information you need to set up user and messaging administration of a CallPilot system perform frequent or routine administrative tasks and extend the functionality of a CallPilot system Getting Started Quick Reference Card Order code English P0905790 Order code French P0913651 This Quick Reference Card provides a list of references to complete certain tasks for CallPilot Each task is referenced to a particular guide or guide chapter of the Call Pilot documentation suite It also provides an example of a CallPilot system window CallPilot Documentation Addendum Order code none PDF only The CallPilot Documentation Addendum is a supplement to the CallPilot 1 07 documentation suite It includes updated procedures and documentation changes Note This document is available from Helmsman Express at http www nortelnetworks com documentation Custom Commands Order code none PDF only The Custom Commands service enables users of Speech Activated Messaging to train the system to recognize any or all 39 words or phrases in the Custom Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 118 Comma
87. properly subscribed to features This user guide is offered in three languages English French and German C4050 Trilingual User Guide Order code P0941724 This user guide describes how to use and operate the C4050 handset It includes information about registering and programming the handset as well as ensuring it is properly subscribed to features This user guide is offered in three languages English French and German C4050 User Guide Order code Swedish P0992434 This user guide describes how to use and operate the C4050 handset It includes information about registering and programming the handset as well as ensuring it is properly subscribed to features Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 148 C4012 Quick Reference Card Order code P0603156 This document provides a quick reference to features of the C4012 handset C4030 Trilingual User Guide Order code A0997057 PEC code NTTQ26AA This user guide describes how to use and operate the C4030 handset It also provides guidelines on administering and troubleshooting the handset This user guide is offered in three languages English French and German DECT Installation Guide NTP number English 553 3601 203 NTP number French 553 3601 203F NTP number German 553 3601 203DE This guide describes how to install and configure the DECT system It includes information on IPE shelves base station power and mut
88. provides even more powerful tools for call center managers to rapidly implement and centrally manage highly customized customer care solutions Symposium Agent in combination with Symposium Call Center Server Symposium Express Call Center Symposium VPS is IVR Symposium Web Center Portal or any Meridian 1 call center can dramatically improve agent productivity and customer satisfaction at a very affordable cost Centralized Call Rule and Trigger administration makes telephony enabling legacy application integration easier Symposium Agent enables the call rules database to reside on a server PC and enables that database to be configured from any browser The call rules database can also be partitioned into agent groups enabling the rules executed on a particular agent s PC to be determined by the group to which that agent belongs Symposium Agent Release 2 3 provides several methods for passing telephony information to various applications including website applications This information can be passed to applications such as Microsoft Outlook Microsoft Excel or a custom application using Object Linking and Embedding OLE Automation Dynamic Data Exchange DDE or keystroke macros Symposium Agent also provides the agentCompass feature that enables a user to pass telephony information to a web site application Document descriptions Nortel Networks Symposium Agent Installation Guide Order code sainstall0101 This guide provides instr
89. provides specific information on how to install and maintain this equipment as an integral part of a system Nortel Networks Communication Server 1000 Release 4 0 Carrier Remote IPE Description Installation and Maintenance NTP number 553 3021 355 This document describes the operation of the carrier equipment and provides specific information on how to install and maintain this equipment as an integral part of the PBX systems and system options Carrier Remote IPE equipment configuration is identical to the equivalent standard equipment However there are some additional carrier specific commands that can be executed using the man machine interface MMI terminal to specifically control carrier equipment Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000S Upgrade Procedures NTP number 553 3031 258 This document explains how to upgrade a Communication Server 1000S CS 1000S system from Succession 3 0 software to Nortel Networks Communication Server Release 4 0 software Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 38 Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000E Upgrade Procedures NTP number 553 3041 258 This document explains how to upgrade a Communication Server 1000E CS 1000E system from Nortel Networks Communication Server Release 4 x software This document provides information on software upgrades Nortel Networks Co
90. record how you program your CallPilot Mini CallPilot 150 or Business Communications Manager 3 0 system You can also use this guide as a reference when you make changes to CallPilot programming This guide includes e alist of programming tasks for setting up your CallPilot system e tables you can use to record CallPilot programming e tables you can use to record CallPilot Fax and Message Networking programming if you have these options installed e system defaults for CallPilot Mini CallPilot 150 and Business Communications Manager 3 0 CallPilot Reference Guide CPC code P0919417 This guide gives you detailed information about using CallPilot features on CallPilot 150 and Business Communications Manager 3 0 systems CallPilot Quick Reference Card NVM Interface CPC code English P0919418 CPC code Canadian French P0919448 CPC code Latin American Spanish P0919486 CPC code United Kingdom English P0941349 CPC code Netherlands P0941362 CPC code Danish P0941363 CPC code Swedish P0941364 CPC code European French P0935996 CPC code European Spanish P0935997 CPC code German P0935998 CPC code Italian P0935999 CPC code Norwegian P0936000 This document provides a quick reference to using CallPilot with a Norstar Voice Mail interface Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 336 CallPilot Quick Reference Card CP Interface CPC code English P0919419
91. some configuration and troubleshooting tasks with guidance Software Keycode Installation Guide Order code English P0909884 Order code French P0949357 This document provides instructions for enabling software keycodes Predefined bundles of keycodes can be ordered as a single part although individual keycodes must be entered to enable specific features Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 142 CallPilot Mini CallPilot 150 Installation and Maintenance Guide Order code English P0990474 Order code French P0990475 The CallPilot 150 is a voice messaging product suited for small to medium sized businesses It combines the voicemail and call processing features of a large business system into a compact easy to use system This guide explains how to install CallPilot 150 how to initialize CallPilot 150 and how to troubleshoot CallPilot 150 Nortel Networks Call Center Set Up and Operation Guide Order code English P0919436 Order code French P0919458 This guide leads a Call Center Administrator or a System Administrator through setting up and operating Call Center and is an ongoing reference Call Center is an application that handles incoming calls as efficiently and economically as possible Call Center answers calls then routes the calls to agents in a skillset that most closely matches the needs of the caller You set up and operate Call Center through CallPilot Manager the w
92. the various Meridian 1 line cards This information is intended to be used as a guide when connecting the line cards to customer provided station equipment Meridian 1 Trunk Cards Description This document outlines the functions specifications applications and operation of the various Meridian 1 trunk cards This information is intended for use as a guide to connecting the trunk cards to customer provided equipment and Central Office trunk facilities Meridian 1 Serial Data Interface Cards Description This document describes the following Serial Data Interface SDI cards that are used in the Meridian 1 system e NT8D41AA Serial Data Interface SDI paddleboard e NT8D41BA Quad Serial Data Interface QSDI paddleboard e QPC841 Quad Serial Data Interface QSDI Card e QPC513 Enhanced Serial Data Interface ESDI Card This manual also provides a description of LAPB data link control protocol and a list of terms Meridian 1 Cabling Guide This document provides detailed system engineering guidelines cable routing and connector assignments for the Meridian 1 system signal cabling including Meridian Max and Meridian Mail It also includes cabling information for upgrade from current SL 1 systems to Meridian 1 Options You can also find recommended configurations for the Meridian 1 Options 51C 61C and 81C systems as well as migrations from system Options 51C and 61C to the next system size October 2004 Global Enterprise D
93. to remove and replace the hard feature keys on the M3905 Call Center telephone Packaging details This section contains details on how the M3900 documentation is packaged Each documentation package and its contents are described in detail along with ordering codes Some documents can also be ordered individually from Nortel Networks To see which documents can be ordered individually look at the Individually orderable column in the package description tables Use the order code indicated to order the document Note Not all documents are available in hardcopy from Nortel Networks If you cannot find the English document you require in this section but it is listed in the document descriptions check the SMERL CD ROM Documentation Package NTLH91AA A0518482 or go to http www nortelnetworks com M3900 Series Meridian Digital Telephones Documentation CD ROM CPC code A0887753 PEC code NT2F85BA The M3900 Series Meridian Digital Telephones Documentation CD ROM contains the library of documents supporting the M3900 Series Meridian Digital Telephones This is a multilingual CD ROM including documents that have been translated into several different languages October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 95 Meridian Digital Telephones M3901 M3902 M3903 M3904 User Guide Package CPC code A0858904 PEC code NT2F79EB This package contains five copies of one document in the M3900 Seri
94. to install configure administer and maintain the Meridian Integrated Voice Services card Meridian and Succession Communication Server for Enterprise 1000 Meridian Integrated RAN Description Installation and Operation This document provides all the required information for the installation configuration administration applications and maintenance of Meridian Integrated RAN MIRAN in the Meridian 1 system This document focuses specifically on the application and administration of MIRAN for the Recorded Announcement RAN and Music On Hold MOH features Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 46 Meridian 1 Meridian Integrated Personal Call Director Description Installation Administration and Maintenance Meridian Integrated Personal Call Director MIPCD enables users to automatically forward incoming telephone calls to another number such as a cellular or home telephone MIPCD tries to reach the forwarding numbers until it reaches the user or exhausts all options Users can define different call forwarding rules for different callers at different times of the day MIPCD can also detect and route FAX messages to the appropriate FAX machines This manual offers step by step directions for installing configuring and maintaining the Meridian Integrated Personal Call Director MIPCD Meridian 1 Meridian Integrated Call Assistant MICA Engineering Installation Administration and Ma
95. to their e mail over the telephone The CallPilot 2 02 up issue adds to CallPilot 2 0 s robustness in the area of upgrades In addition CallPilot 2 02 now supports the 703t platform For more information see CallPilot 2 02 What s New Guide 555 7101 901 Document descriptions What s New Guides CallPilot 2 02 What s New Guide NTP number 555 7101 901 Order code none PDF only This document provides information about the CallPilot 2 02 documentation and the new features contained in that documentation Planning Guides CallPilot Planning and Engineering Guide NTP number 555 7101 101 This guide provides descriptive information and instructions for selecting and planning your CallPilot system It also describes key components that need to be provisioned and how these components interact with one another CallPilot 2 02 Installation and Configuration Planner NTP number none Order code P0605129 This document provides high level task flows to help distributors plan and execute installation and upgrades It also contains specific references to more detailed information for each task Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 100 Installation and configuration guides CallPilot 2 02 Installation and Configuration Part 1 Installation and Maintenance Overview NTP number 555 7101 210 Order code P0603577 This document contains a description of the safety guidelines to be followed
96. ture User Guide 308 Call Center Agent Guide 319 Call Center Reporting Set Up and Operation Guide 318 Call Center Set Up and Operation Guide 318 Call Center Supervisor Guide 318 CallPilot 1 07 Desktop Messaging Quick Reference Guide 317 CallPilot Fax Set Up and Operation Guide 316 CallPilot Fax User Guide 316 CallPilot Manager Set Up and Operation Guide 313 CallPilot Message Networking Set Up and Opera tion Guide 315 CallPilot Message Networking User Guide 315 CallPilot Programming Record 314 CallPilot Quick Reference Card CallPilot Interface 315 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 346 CallPilot Quick Reference Card NVM Interface 314 CallPilot Quick Reference Card Remote Users 314 CallPilot Reference Guide 314 CallPilot Release 2 0 Desktop Messaging User Guide for Internet Clients 317 CallPilot Release 2 0 Desktop Messaging User Guide for Lotus Notes 317 CallPilot Release 2 0 Desktop Messaging User Guide for Microsoft Outlook 317 CallPilot Release 2 0 Desktop Messaging User Guide for Novell GroupWise 316 CallPilot Unified Messaging Installation and Main tenance Guide 316 Interactive Voice Response Installation and Config uration Guide 312 Internet Telephone Switch Module Installation Guide 305 ipView Software Wallboard Set Up and Operation Guide 318 Media Processing Server Series COMMGR Refer ence Manual 312 Multimedia Call Center Se
97. 0 AMIS Set Up and Operation Guide CPC code English P0886636 CPC code French P0886637 This guide is designed to assist a System Coordinator in setting up and operating Norstar Voice Mail Audio Messaging Interchange Specification AMIS Use this guide as an ongoing reference aid Norstar Voice Mail 4 0 AMIS User Guide CPC code English P0886638 CPC code French P0886639a CPC code Spanish P0886640 This guide is designed to assist you in using the features of Norstar Voice Mail Audio Messaging Interchange Specification AMIS Norstar Voice Mail 4 0 Desktop Accessories Client Software Installation Guide CPC code English P0908823 CPC code French P0908825 This document provides the user with information about installing and configuring the Desktop Accessories Client software and its features October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 285 Norstar Voice Mail 4 0 Desktop Messaging Quick Reference Guide CPC code English P0908824 CPC code French P0908834 CPC code Spanish P0908835 This document provides a quick reference to the Norstar Voice Mail Desktop Messaging This feature gives you access to voice messages from your personal computer You can manage all your voice fax and e mail messages in one Graphical User Interface GUI You can access your mailbox from your telephone at any time Packaging details This section contains details on how the docum
98. 0 Feature Documentation Soft ware Release CCSS 6 1 264 CTI Release 2 0 IPML ICM Distributor Software Installation Guide Peri IPML V2 0 Peri ICM V2 0 265 MPS and VPS is Interface to M1 DMS 100 Re lease Notes Peri IPML V2 0 Peri ICM V2 0 264 CTI Release 2 0 4 264 265 MPS and VPS is Interface to M1 DMS100 Peri IPML V2 0 Peri ICM V2 0 264 OSCAR 5 4 x VPS is OSCAR 5 4 x Nuance v6 2 x Speaker Verification Feature Guide 272 OSCAR Release 5 4 1 268 VPS is OSCAR 5 4 1 NT Installation Guide 268 VPS is OSCAR 5 4 1 Solaris Installation Guide 268 VPS is OSCAR Reference Guide 268 VPS is OSCAR TrueTalk v2 1 Resource Guide MSRA 268 OSCAR Release 5 4 2 270 VPS is MultiSystem OSCAR Resource Sharing MSRS Supplement Beta 270 VPS is OSCAR BBN Hark 4 0 Resource Guide 270 VPS is OSCAR NT Installation Guide 271 VPS is OSCAR RealSpeak 2 0 x Resource Guide 270 VPS is OSCAR Solaris Installation Guide 270 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 376 VPS is OSCAR SpeechPearl 99 R2 Resource Guide 271 VPS is OSCAR VoiceTouch 3 0 Resource Guide 271 OSCAR Release 5 4 x 271 VPS is OSCAR 5 4 x Nuance v6 2 x Dynam ic Grammar Feature Guide 271 VPS is OSCAR 5 4 x Nuance v6 2 x Re source Guide 272 VPS is OSCAR AcuVoice Resource Guide 271 OSCAR Release 5 5 272 VPS is OSCAR 5 5 Installation Guide for Win dows NT and Windows 2000 272 VPS is OSCAR 5
99. 0 Installation and Configuration Part 5 1002rp Server Maintenance and Diagnostics NTP number 555 7101 206 Order code P0949457 This guide is for administrators technicians and engineers responsible for maintaining a CallPilot server It is intended to act as a guide for using system tools to identify the cause of system problems installing replacing or upgrading hardware components Administration guides CallPilot 2 02 Administrator s Guide NTP number 555 7101 301 This guide contains information about CallPilot 2 02 administration including security mailbox administration and management messaging configuration system monitoring and troubleshooting October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 103 CallPilot Reporter Guide NTP number 555 7101 310 This guide provides information required to e generate reports and alerts using the CallPilot Reporter e analyze and interpret report and alert data using the CallPilot Reporter CallPilot Application Builder Guide NTP number 555 7101 325 This guide contains information about the Application Builder a tool that can be used to create Call Pilot applications that callers access as dialable services The guide includes topics such as designing and creating applications putting them into service and troubleshooting them once they are in service CallPilot Desktop Messaging and My CallPilot Installation Guide NTP number English 555
100. 0 Release Notes Order code 90912031 The manual PeriProducer 2 30 Release Notes provides a summary of new features and enhancements to PeriProducer 2 20 PeriProducer User s Guide Software Release 2 30 Order code 9097521 This manual documents the use and features of PeriProducer PeriRDB User s Guide Software Release 1 1 Order code 90907641 The PeriRDB User s Guide provides a feature description and reference for PeriSQL and SELCInt software functions as well as SQL database libraries This document also includes installation configuration and operation information PeriReporter User s Guide Software Release 5 4 1 Order code 90907111 The PeriReporter User s Guide provides information for the use of the PeriReporter tool It gives step by step instructions on gathering and displaying data from the Periphonics VPS is system PeriStats User s Guide Software Release 5 4 1 Order code 90907341 The PeriStats User s Guide provides information for the use of the Reports Tool It gives step by step instructions on gathering and displaying data from the Periphonics VPS is system PeriStudio 2 20 Release Notes Order code 90905121 This document contains the following information relating to PeriStudio Release 2 20 e Procedures for installing and or upgrading to the new version of PeriStudio on a VPS is VAS workstation standalone workstation or PC Separate chapters are provided for Solaris and Windows NT
101. 002 features Nortel Networks Communication Server 1000 Release 4 0 Nortel Networks IP Phone 2002 User Guide This User Guide describes the IP Phone 2002 features and how to use them Nortel Networks Communication Server 1000 Release 4 0 IP Phone 2004 Call Center User Guide This User Guide describes the IP Phone 2004 features and how they can be used in a call center environment IP Phone 2004 For Nortel Networks Communication Server 1000 Quick Reference Card This Quick Reference Card provides a reference to the IP Phone 2004 features Nortel Networks Communication Server 1000 Release 4 0 IP Phone 2004 User Guide This User Guide describes the IP Phone 2004 features and how to use them Nortel Networks Communication Server 1000 Release 4 0 IP Softphone 2050 Call Center User Guide This User Guide describes the IP Softphone 2050 features and how they can be used in a call center environment October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 185 Nortel Networks Communication Server 1000 Release 4 0 IP Phone Key Expansion Module User Guide This User Guide describes the IP Phone Key Expansion Module features and how to use them Nortel Networks Communication Server 1000 Release 4 0 IP Softphone 2050 and Mobile Voice Client 2050 User Guide This User Guide provides information about the Nortel Networks IP Softphone 2050 and the Nortel Networks Mobile Voice Client MVC 2050 The IP Softphone 2
102. 01 222 P0603579 P0603579 No 1 Server Configuration CallPilot 2 02 Server Installation and 555 7101 202 P0603581 P0603581 No 1 Maintenance CallPilot 2 0 1001rp Server Maintenance 555 7101 218 P0949455 P0949455 No 1 and Diagnostics Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 114 CallPilot 2 02 1002rp Base Documentation Package English CPC code A0520416 PEC code NTRGO5AG This package contains all the documentation required to support a CallPilot Release 2 02 system on the 1002rp platform on initial installation The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot 2 02 1002rp Installation and N A NTRGOS5AH A0520422 Yes 1 Configuration Guide CallPilot 2 02 Installation and N A P0605129 P0605129 Yes 1 Configuration Planner End User Reference Card Package N A NTRG10AC A0783299 Yes 1 CallPilot 2 02 1002rp Installation and Configuration Guide Binder English CPC code A0520422 PEC code NTRGO5AH This package contains all the documentation required to support the installation and configuration of a CallPilot Release 2 02 system on the 1002rp platform The package contains the following documents and Diagnostics Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot 2 02 Softwa
103. 04 Page 270 OSCAR Release 5 4 2 VPS is OSCAR BBN Hark 4 0 Resource Guide Order code P0989299 This guide documents how to implement Open Signal Computing and Analysis Resource OSCAR processing with the BBN Hark speech recognition resource on the Solaris platforms VPS is MultiSystem OSCAR Resource Sharing MSRS Supplement Beta Order code P0989297 This document focuses on sharing Open Signal Computing and Analysis Resource OSCAR resources among multiple VPS is nodes It contains an overview of MSRS OSCAR sharing its architecture setting up the environment and working in it The document also addressed how to transition from an OSCAR non MSRS environment to an MSRS OSCAR sharing environment VPS is OSCAR RealSpeak 2 0x Resource Guide Order code P0987082 This guide documents how to use the RealSpeak text to speech TTS resource on the NT platform RealSpeak is a product of Lernout amp Hauspie Speech Products VPS is OSCAR Reference Guide Order code P0987090 This guide documents the MSRA implementation of OSCAR Release 5 4 2 Open Signal Computing and Analysis Resource OSCAR enables speech recognition and synthesis resource processing in the VPS is environment on Solaris and NT platforms VPS is OSCAR Solaris Installation Guide Order code P0989295 This guide provides instructions for installing OSCAR Release 5 4 2 on the Solaris platform with speech recognition and synthesis resources This document
104. 050 is designed to work on a desktop PC The Mobile Voice Client MVC 2050 is designed to add wireless voice communication to the Personal Digital Assistant PDA Packaging details This section contains details on how the IP Line 4 0 documentation is packaged Each documentation package and its contents are described in detail as well as ordering information Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 186 IP Line 4 0 CD ROM Documentation Package CPC code A0538821 PEC code NTDW81AF This package is a documentation CD ROM containing the following documents Individually Qty in Document Title NTP number PEC code CPC code orderable pkg IP Line Description Installation and 553 3001 365 N A N A No 1 Operation IP Phones Description Installation and 553 3001 368 N A N A No 1 Operation IP Phone 2001 Quick Reference Card N A N A N A No 1 IP Phone 2001 User Guide N A N A N A No 1 IP Phone 2002 Call Center User Guide N A N A N A No 1 IP Phone 2002 User Guide N A N A N A No 1 IP Phone 2002 N A N A N A No 1 For Nortel Networks Communication Server 1000 Quick Reference Card IP Phone 2004 User Guide N A N A N A No 1 IP Phone 2004 N A N A N A No 1 For Nortel Networks Communication Quick Reference Card IP Phone 2004 Call Center User Guide N A N A N A No 1 IP Softphone 2050 Call Center User N A N A N A No 1 Guide IP Ph
105. 08 Scripting Guide N A P0910109 P0910109 End to End Task Flow Guide for Meridian 1 N A P0910114 P0910114 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 213 Symposium Call Center Server 4 0 Symposium Call Center Server SCCS based on client server architecture is designed on an industry standard platform to enable real time data and host data exchange advanced call handling and can be integrated with multimedia transaction handling and web site enabled functionality Symposium Call Center Server 4 0 can be used with Symposium Call Center Web Client 4 0 For more information on the documents supporting that product see Symposium Call Center Web Client 4 0 in this document Document descriptions For DMS Symposium Call Center Server for the DMS MSL 100 Administrator s Guide Order code P0918382 The Nortel Networks Symposium Call Center Server Administrator s Guide provides information on how to configure and manage the configuration of your Symposium Call Center Server In addition the Administrator s Guide provides information on software maintenance tasks such as alarm monitoring and backing up and restoring the database Symposium Call Center Server Symposium and DMS Switch Guide Order code P0911815 This guide explains how to configure the DMS switch to work with Symposium Call Center Server To find out how to configure the server refer to the Administrator s Guide
106. 09290 CPC code Latin American Spanish P0749853 This user card provides information about the features and interface of your M7324 telephone Norstar ICS Hospitality Features Card CPC code English P0941572 CPC code Canadian French P0941581 CPC code Latin American Spanish P0941590 This card provides information on activating the hospitality services on your telephone Hospitality Services HS is a group of features that increases the value of the system in small to medium sized facilities such as hotels motels or hospitals Norstar ICS System wide Call Access SWCA User Card CPC code English P0993140 CPC code Canadian French P0993141 CPC code Latin American Spanish P0993142 This user card provides a reference to the System wide Call Appearance SWCA feature SWCA enables you to park calls on your Norstar system and at the same time provide call appearance on telephone buttons with indicators for all telephones that have the same SWCA code programmed onto buttons with indicators Norstar Modular ICS Central Answering Position User Card CPC code English P0941571 CPC code Canadian French P0941580 CPC code Latin American Spanish P0941589 This user card describes the functions and interface of the Modular ICS Central Answering Position CAP which consists of a Norstar M7324 telephone and one or two CAP modules A CAP module is an add on device that provides 48 extra memory or line buttons
107. 1 EC EC11 Manual Package 162 Meridian Mail Release 13 Voice Messaging VMUIF User Guide Package 168 Meridian Mail Release 13 Voice Messaging User Guide Package Danish 164 Meridian Mail Release 13 Voice Messaging User Guide Package English 163 Meridian Mail Release 13 Voice Messaging User Guide Package Finnish 166 Meridian Mail Release 13 Voice Messaging User Guide Package French 163 Meridian Mail Release 13 Voice Messaging User Guide Package German 164 Meridian Mail Release 13 Voice Messaging User Guide Package Italian 166 Meridian Mail Release 13 Voice Messaging User Guide Package Spanish 167 Meridian Mail Release 13 Voice Messaging User Guide Package Swedish 165 Meridian Mail Release 13 Voice Messaging User Guide Package Turkish 165 Meridian Mail System Administration Guide 157 Meridian Mail System Administration Guide for Multi Customer Systems 156 Meridian Mail System Administration Tools Guide 157 Meridian Mail System Installation and Modification Guide 158 Meridian Mail Virtual Node AMIS Networking Installa tion and Administration Guide 160 Meridian Mail Voice Services Application Guide 158 Meridian Mali System Administration Guide for Multi Customer Systems 157 Meridian SL 100 NTPs Alarm Clearing Procedures 176 ASCII SMDR Data Access Description and Imple mentation 174 Card Replacement Procedures 177 Computer to PBX Interface General Description 175 Corporate Directory Applicat
108. 100 150 Release 1 5 133 141 Call Center Agent Guide 145 Call Center Supervisor Guide 145 CallPilot 150 Basic Call Center Telephone Admin istration Guide 143 CallPilot Manager Set Up and Operation Guide 141 CallPilot Message Networking Set Up and Opera tion Guide 143 CallPilot Message Networking User Guide 144 CallPilot Mini 150 Desktop Messaging Installation and Maintenance Guide 141 CallPilot Mini 150 Desktop Messaging Quick Ref erence Guide 144 CallPilot Mini CallPilot 150 Installation and Main tenance Guide 142 CallPilot Programming Record 143 CallPilot Quick Reference Guide CallPilot Interface 144 CallPilot Quick Reference Guide Norstar Voice Mail Interface 144 CallPilot Reference Guide 143 document descriptions 133 141 Documentation CD ROM 16 Installation Guides 133 141 Nortel Networks Call Center Reporting Set Up and Operation Guide 142 Nortel Networks Call Center Set Up and Operation Guide 142 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 142 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 349 packaging details 145 Software Keycode Installation Guide 141 Telephone Administration Guide 143 CallPilot 100 150 Release 2 0 Call Center Agent Guide 138 Call Center Supervisor Guide 138 CallPilot 100 150 User Card Package English French 139 CallPilot 100 150 User Card Package English Spanish 139 CallPilot 150 Basic Call Center Tel
109. 119 CallPilot Installation and Configuration Part 5 702t Serv er Maintenance and Diagnostics Guide 102 120 CallPilot Integrated AMIS Networking Implementation and Maintenance Guide 104 121 CallPilot Manager Set Up and Operation Guide 313 335 CallPilot Menu Interface Quick Reference Card 107 CallPilot Meridian Mail to CallPilot Migration Utility Guide 104 CallPilot Message Networking Set Up and Operation Guide 124 135 143 315 336 CallPilot Message Networking User Guide 136 144 315 336 CallPilot Mini Documentation Package Chinese 127 CallPilot Mini Documentation Package English 126 146 CallPilot Mini Documentation Package French 126 146 CallPilot Mini Documentation Package Spanish 127 CallPilot Mini Message Networking User Guide 125 136 144 CallPilot Mini Quick Reference Card 125 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 352 CallPilot Mini Quick Reference Card Chinese 132 CallPilot Mini Quick Reference Card English 131 CallPilot Mini Quick Reference Card French 131 CallPilot Mini Quick Reference Card Spanish 131 CallPilot Mini Quick Start Guide English and French 130 CallPilot Mini Reference Guide 124 135 143 CallPilot Mini Release 1 5 123 Administrator Guides 124 135 143 CallPilot Manager Set Up and Operation Guide 123 CallPilot Message Networking Set Up and Opera tion Guide 124 CallPilot Mini Message Networking User Guide 1
110. 14 e Nortel Networks Integrated Call Director e Multimedia Converged Desktop e Symposium Web Center Portal Release 4 0 e Symposium TAPI Service Provider 3 0 e Symposium LinkPlexer 1 2 e Symposium Express Call Center Release 4 2 e Symposium Call Center Web Client Rel 4 5 e Symposium Call Center Server Release 4 2 CPI e Symposium Call Center Server 5 0 M1 e Symposium Agent Release 2 3 e Symposium Agent Greeting Release 2 0 e Nortel Networks Remote Agent Observe e Call Center Management Information System CC MIS Release 5 2 Product specific documentation CD ROMs Meridian ITG Trunk 2 1 CD ROM CPC code A0854137 PEC code NTVQ61AB The Meridian ITG Trunk 2 1 CD ROM contains the library of documents supporting the ITG trunk product offering This is a multilingual CD ROM including documents that have been translated into several different languages Meridian IP Trunk 3 0 CD ROM CPC code A0505028 PEC code NTVQ61BA The Meridian IP Trunk 3 0 CD ROM contains the library of documents supporting the IP Trunk product offering IP Line 4 0 CD ROM CPC code A0538821 PEC code NTDW81AF The IP Line 4 0 CD ROM contains the library of documents supporting the Nortel Networks Communication Server CS 1000 Release 4 0 and Meridian 1 systems This is an English language CD ROM providing technical documents User Guides and Quick Reference Cards for the IP Phones October 2004 Global Enterprise Documentation Catalog Standard
111. 158 Meridian Mail System Administration Guide 157 Meridian Mail System Administration Guide for Multi Customer Systems 156 Meridian Mail System Administration Tools Guide 157 Meridian Mail System Installation and Modification Guide 158 Meridian Mail Virtual Node AMIS Networking In stallation and Administration Guide 160 Meridian Mail Voice Services Application Guide 158 Meridian Mali System Administration Guide for Multi Customer Systems 157 Meridian Mail 13 individually orderable documents 169 Meridian ACCESS Configuration Guide 153 Meridian Mail Guest Administration Console User Guide 153 Meridian Mail Maintenance Messages SEERs Reference Guide 156 Meridian Mail Mini and Enhanced Card Option In stallation and Maintenance Guide 155 Meridian Mail Modular Option EC Installation and Maintenance Guide 154 Meridian Mail Modular Option EC Installation Quick Reference Guide 155 Meridian Mail Modular Option EC Site and Instal lation Planning Guide 154 Meridian Mail Modular Option GP Installation and Maintenance Guide 154 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 365 Meridian Mail Modular Option GP Site and Instal lation Planning Guide 154 Meridian Mail Modular Option Installation and Maintenance Guide 153 Meridian Mail Modular Site and Installation Plan ning Guide 153 Meridian Mail Option 11 EC EC11 Site and Instal lation Planning Guide 155 Meridian
112. 25 136 144 CallPilot Mini Quick Reference Card 125 CallPilot Mini Reference Guide 124 135 143 CallPilot Mini 150 Desktop Messaging Installation and Maintenance Guide 123 CallPilot Mini 150 Desktop Messaging Quick Ref erence Guide 125 CallPilot Mini CallPilot 150 Installation and Main tenance Guide 124 134 142 CallPilot Programming Record 124 135 143 document descriptions 123 Documentation CD ROM 16 individually orderable documents 132 Installation Guides 123 packaging details 125 CallPilot Mini CD ROM Documentation Pack age 126 145 CallPilot Mini Documentation Package En glish 126 127 139 146 CallPilot Mini Quick Reference Card English 131 132 CallPilot Mini Technical Guide English 128 CallPilot Mini User Guide Package English 129 130 Software Keycode Installation Guide 123 User Guides 125 136 144 CallPilot Mini Release 2 0 CallPilot Mini CD ROM Documentation Pack age 138 CallPilot Mini Technical Guide English 128 CallPilot Mini Technical Guide French 128 CallPilot Mini User Guide Package Chinese 130 CallPilot Mini User Guide Package English 129 CallPilot Mini User Guide Package French 129 CallPilot Mini User Guide Package Spanish 130 CallPilot Mini 150 Desktop Messaging Installation and Maintenance Guide 123 133 141 CallPilot Mini 150 Desktop Messaging Quick Reference Guide 125 136 144 CallPilot Mini CallPilot 150 Installation and Mainte nance 124 134
113. 26 This guide leads a System Administrator through setting up CallPilot Fax and is an ongoing reference aid Fax is a CallPilot option that enhances your office Communications by providing incoming and outgoing fax capability With Fax callers can send and retrieve fax messages as easily as they send and retrieve voice messages October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 337 CallPilot Fax User Guide CPC code English P0919427 CPC code Canadian French P0919453 CPC code Latin American Spanish P0919490 CPC code United Kingdom English P0941753 CPC code Netherlands P0941754 CPC code Danish P0941755 CPC code Swedish P0941756 CPC code European French P0936007 CPC code European Spanish P0936008 CPC code German P0936009 CPC code Italian P0936010 CPC code Norwegian P0936011 This guide explains how to use CallPilot Fax with your personal mailbox It explains how to receive print and send fax messages CallPilot Unified Messaging Installation and Maintenance Guide CPC code P0602920 CallPilot Unified Messaging is a multimedia messaging application Unified Messaging works with email clients to provide a single Graphical User Interface GUI for email messages and CallPilot voice fax and text and messages This guide tells a System Administrator how to install configure and troubleshoot CallPilot on a Business Communications Manager 3 0 system and on a sub
114. 277 VPS is 5 4 1 Release Notes 277 VPS is 5 4 2 Release Notes 277 VPS is Communications Configuration Reference Man ual 274 VPS is Features Application Programming Reference Manual 274 VPS is MultiSystem OSCAR Resource Sharing MSRS Supplement Beta 270 VPS is NT System Operator s Guide 276 278 VPS is OSCAR 5 4 1 NT Installation Guide 268 VPS is OSCAR 5 4 1 Solaris Installation Guide 268 VPS is OSCAR 5 4 x Nuance v6 2 x Dynamic Gram mar Feature Guide 271 VPS is OSCAR 5 4 x Nuance v6 2 x Resource Guide 272 VPS is OSCAR 5 4 x Nuance v6 2 x Speaker Verifica tion Feature Guide 272 VPS is OSCAR 5 5 FAAST Resource Guide 273 VPS is OSCAR 5 5 Installation Guide for Windows NT and Windows 2000 272 VPS is OSCAR 5 5 Nuance v7 0 4 Dynamic Grammar Feature Guide 273 VPS is OSCAR 5 5 Nuance v7 0 4 Resource Guide 273 VPS is OSCAR 5 5 Nuance v7 0 4 Speaker Verifica tion Feature Guide 274 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 377 VPS is OSCAR 5 5 Solaris Installation Guide 272 VPS is OSCAR 5 5 SpeechPearl 2000 Resource Guide 273 VPS is OSCAR 5 5 Reference Guide 273 VPS is OSCAR AcuVoice Resource Guide 271 VPS is OSCAR BBN Hark 4 0 Resource Guide 270 VPS is OSCAR NT Installation Guide 271 VPS is OSCAR RealSpeak 2 0 x Resource Guide 270 VPS is OSCAR Reference Guide 268 270 VPS is OSCAR Solaris Installation Guide 270 VPS is OSCAR SpeechPearl 99 R2 Res
115. 3 3011 258 e Communication Server 1000M and Meridian 1 Large System Upgrade Procedures 553 3021 258 e Communication Server 1000S Upgrade Procedures 553 303 1 258 Note The CS 1000 Release 4 0 library does not contain obsolete Meridian 1 hardware and software information Nortel Networks continues to sustain the ordering of Release 24 00 and Release 25 40 documentation in CD ROM and Helmsman website format October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 11 Intended audience This catalog is intended for individuals requiring document descriptions and ordering information for the documentation supporting Nortel Networks portfolio of voice products for business Related information This section lists information sources that relate to this document NTPs The following NTPs are referenced in this document e Features and Services 553 3001 306 Software Input Output Administration 553 3001 311 e Software Input Output Maintenance 553 3001 511 Online To access Nortel Networks documentation online click the Technical Documentation link under Support on the Nortel Networks home page http www nortelnetworks com CD ROM To obtain Nortel Networks documentation on CD ROM contact your Nortel Networks customer representative Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 12 October 2004 Global Enterprise Documentation Catalog Stand
116. 39 The purpose of this manual is to define the grammar rules applications use to generate speech for non conversational conversational money date time percent and ordinal for the various languages supported Media Processing Server Series 1000 Transition Guide Order code P0608216 This guide provides information for making the transition from the Nortel Networks Voice Processing Series with integration and scalability VPS is running software release VPS5 X to the Nortel Networks Media Processing Server MPS 1000 running software release MPS 2 1 This guide does not address the Media Processing Server MPS 100 Nortel Networks Media Processing Server Series Caller Message Recording CMR Feature Documentation Guide Software Release 2 1 Order code P0608217 This manual documents the utilization of Caller Message Recording CMR feature in the Nortel Networks Media Processing Server MPS It contains comprehensive information on implementation of the CMR feature including setup configuration administration and application development Nortel Networks Media Processing Server Customer Supplied Rack Solutions Software Release 2 1 Order code P0608292 This manual describes the technical specifications for the components of an MPS 500 rack system Nortel Networks Media Processing Server 500 Release Notes Software Release MPS 2 1 Order code P0608366 This manual provides a summary of software issues new changed discon
117. 4 Software Installation and Maintenance 101 CallPilot 2 0 Installation and Configuration Part 5 1002rp Server Maintenance and Diagnostics 102 CallPilot 2 0 Installation and Configuration Part 5 200i Server Maintenance and Diagnostics 101 CallPilot 2 0 Installation and Configuration Part 5 201i Server Maintenance and Diagnostics 102 CallPilot 2 0 Installation and Configuration Planner 99 CallPilot 2 0 My CallPilot User Guide 108 CallPilot Alternative Command Interface Quick Reference Card 107 CallPilot AMIS Networking Implementation and Maintenance Guide 104 CallPilot Application Builder Guide103 CallPilot Command Comparison Card A 106 CallPilot Command Comparison Card S 107 CallPilot Desktop Messaging and My CallPilot Ad ministration Guide 103 CallPilot Desktop Messaging and My CallPilot In stallation Guide 103 CallPilot End User Installation Instructions 106 CallPilot Enterprise Networking Implementation and Administration Guide 104 CallPilot Installation and Configuration Part 2 200i Server Hardware Installation 100 CallPilot Installation and Configuration Part 2 201i Server Hardware Installation 100 CallPilot Installation and Configuration Part 2 702t Server Hardware Installation 100 CallPilot Installation and Configuration Part 3 Me ridian 2 and CallPilot Server Configuration 101 CallPilot Installation and Configuration Part 5 1001rp Server Maintenance and Diagnostics Guide 102 CallPilot Installation and Conf
118. 5 MPS and VPS is Interface to M1 DMS100 Peri IPML V2 05 Peri ICM V2 05 Order code P0602272 The Processing Server interface to Meridian 1 DMS100 provides product descriptions and installation configuration and operations procedures for the interface software MPS and VPS is Interface to M1 DMS100 Release Notes Peri IPML V2 05 Peri ICM V2 05 Order code P0602277 This document provides a summary of software issues and required patches related to the Computer Telephony Integration CTI functions available on the Nortel Networks Media Processing Server 100 MPS100 and Voice Processing Series with Integration and Scalability VPS is systems IPML ICM Distributor Software Installation Guide Peri IPML V2 05 Peri ICM V2 05 Order code P0602278 This document provides the essential information for installing the Nortel Networks Computer Telephony Integration CTI software on Nortel Network s Processing Server systems IPML ICM Distributor Software Installation Guide Peri IPML V2 05 Peri ICM V2 05 Order code P0602279 This document provides product descriptions installation procedures and usage information for using the Computer Telephony Integration CTI Toolkit to develop applications for Nortel Networks Media Processing Server MPS and Voice Processing Series VPS is platforms Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 266 Graphical Tools Release 5 4 1 PeriProducer 2 3
119. 5 Nuance v7 0 4 Dynamic Grammar Feature Guide 273 VPS is OSCAR 5 5 Nuance v7 0 4 Resource Guide 273 VPS is OSCAR 5 5 Nuance v7 0 4 Speaker Verification Feature Guide 274 VPS is OSCAR 5 5 Solaris Installation Guide 272 VPS is OSCAR 5 5 Reference Guide 273 packaging details 278 Software Reference Manuals Release 5 4 1 VPS is NT System Operator s Guide 276 System Reference Manual Release 5 4 2 VPS is NT System Operator s Guide 278 System Reference Manuals Release 5 4 1 274 File Distribution Feature Supplement for 5 4 1 275 Glossary of VPS is Terminology Software Re lease 5 x 275 Installing Periphonics Software on a Solaris Platform 277 Installing Periphonics Software on an NT Plat form 276 Multilingual Vocabulary Management Guide Software Release ASE 4 6 0 and up 275 User Defined Call Functions in the PeriProduc er Environment 276 VPS is 5 4 1 Release Notes 277 VPS is Communications Configuration Refer ence Manual 274 VPS is Features Application Programming Reference Manual 274 VPS is Solaris System Operator s Guide 275 VPS is System Configuration Reference Manu al 275 VPS is Telephone Line Configuration Refer ence Manual 276 VPS is Transition Guide 276 System Reference Manuals Release 5 4 2 277 Installing Nortel Networks Software on a So laris Platform 278 Installing Nortel Networks Software on an NT Platform 278 VPS is 5 4 2 Release Notes 277 VPS is Solaris System Operator s Guide
120. 547 PEC code NT8R76BA The Optivity Telephony Manager CD ROM contains the library of documents supporting the Optivity Telephony Manager 2 2 product offering Optivity Telephony Manager Release 2 01 Multilingual Documentation CD ROM CPC code A0506838 PEC code NT8R58BF The Optivity Telephony Manager OTM Release 2 01 Documentation CD ROM contains the library of documents supporting the OTM Release 2 01 product offering October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 17 The CD ROM also contains a set up program that copies the documents to your hard drive and adds a link to documents in the OTM directory of the Windows navigation tree Start gt Programs gt Optivity Telephony Manager gt OTM Documentation The documents can also be viewed directly from the CD ROM Optivity Telephony Manager Release 1 2 Documentation CD ROM CPC code A0877856 PEC code NT8R58BD The Optivity Telephony Manager OTM Release 1 2 Documentation CD ROM contains the library of documents supporting the OTM Release 1 2 product offering Symposium Agent Greeting 2 0 Documentation CD ROM CPC code A0824343 PEC code NTPH13AA The Symposium Agent Greeting 2 0 Documentation CD ROM contains the library of documents supporting the Symposium Agent Greeting 2 0 product offering Symposium Call Center Server Release 3 0 Documentation CD ROM CPC code A0797908 PEC code NTUF25AA The Symposium Agent Greeting 3 0 Documenta
121. 58 PEC code NTAB9909 This package contains a CD ROM with all the Business Communications Manager 3 0 documentation described in the Document descriptions section in Adobe Acrobat PDF format The BCM documentation is also available from Helmsman Express located at http www nortelnetworks com documentation The BCM documents are not individually orderable from Nortel Networks in hardcopy Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 342 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 343 Index Numerics 1003t Installation and Maintenance Guide 215 223 226 802 11 Wireless IP Gateway for Meridian Documenta tion CD ROM 15 802 11 Wireless IP Gateway for the Meridian SL 100 179 802 11 Wireless IP Gateway for the Meridian SL 100 179 Meridian SL 100 ITG Configuration Tool online Help system 179 Read Me First for the 802 11 Wireless IP Gateway for Meridian SL 100 180 Using Meridian SL 100 Features on Symbol Wire less Handsets 179 A Accessory Connection Module Installation Sheet 93 Administrator s Guide 102 227 Agent Greeting 2 0 203 AMIS Set Up and Operation Guide for Norstar Voice Mail 284 AMIS User Guide for Norstar Voice Mail 284 Analog Terminal Adapter Installation and Reference Sheet 88 Attendant Consoles 72 Attendant PC Description Installation and Operation 33 Automatic Call Distribution 41 Automatic Call Distribution Des
122. 7 Software system management These documents contain descriptions and administration procedures for Traffic Measurement Formats Call Detail Recording Description and Formats Office Data Administration System System Management Applications and Security Set Based Administration and Emergency Services Access Document descriptions Meridian 1 and Succession Communication Server for Enterprise 1000 System Security Management The purpose of this document is to instruct system distributors and adminis trators on how to detect possible unauthorized access to the system and Meridian Mail and how to implement system wide security features This document describes how to plan and implement security options for a new system beginning with procedures for auditing existing system security and how to upgrade existing system security features where necessary This document also describes how to verify that security features are in place and how to use built in system monitoring and reporting facilities to uncover fraudulent and unauthorized use of telecommunication facilities Meridian 1 Traffic Measurement Formats and Output This guide includes a description of traffic control overlay types of traffic reports and the factors affecting traffic as well as the procedures for traffic collection Meridian 1 and Succession Communication Server for Enterprise 1000 CDR Descriptions and Formats The Call Detail Recording CDR feature prov
123. 7101 505 NTP number European French none PDF only This document includes information on how to install Desktop Messaging and My CallPilot Desktop Messaging is a unified messaging application that works with an e mail client to provide a single Graphical User Interface GUI for managing CallPilot voice fax and text messages as well as e mail messages My CallPilot is a web based portal that provides access to CallPilot messages and mailbox configuration over the Internet CallPilot Desktop Messaging and My CallPilot Administration Guide NTP number English 555 7101 503 NTP number European French none PDF only This guide provides instructions for configuring Desktop Messaging e mail clients configuring servers for Desktop Messaging and My CallPilot after installation and troubleshooting information This guide is intended for the CallPilot system administrator CallPilot Networking Enhancement Guide NTP number 555 7101 507 This guide was written for administrators who are responsible for configuring and maintaining the CallPilot messaging network Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 104 CallPilot Meridian Mail to CallPilot Migration Utility Guide NTP number 555 7101 801 This guide includes information and procedures about how to prepare and gather Meridian Mail data move the gathered data to the CallPilot environment and troubleshoot problems that can occur in either
124. Basic Call Center using any two line display telephone on your telephone system You can Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 136 also use the web based CallPilot Manager to set up and operate Basic Call Center User guides CallPilot 1 07 Desktop Messaging Quick Reference Guide Order code English P0607188 Order code French P0607194 Order code Spanish P0607198 This guide describes how to use CallPilot Desktop Messaging It provides information on how to manage all your voice fax and e mail messages in one Graphical User Interface GUI for a particular environment CallPilot Message Networking User Guide Order code English P0606016 Order code French P0606021 Order code Spanish P0606022 Message Networking links CallPilot or other voicemail systems at different locations This guide explains how to use Message Networking with your personal mailbox It describes how to send messages using a network delivered mailbox site based addressing and direct addressing CallPilot Quick Reference Card Norstar Voice Mail Interface Order code English P0919418 Order code French P0919448 Order code Spanish P0919486 Order code Chinese P0990674 This card is for subscribers with display phones that use the Norstar Voice Mail interface CallPilot Quick Reference Card CallPilot Interface Order code English P0919419 Order code French P0919449 Order code Spanish P0919487 Order
125. CS Central Answering Position User Card N A N A P0941571 Yes Modular ICS Prime Telephone User Card N A N A P0992654 Yes Modular ICS Telephone Feature Card N A N A P0992653 Yes Compact ICS Telephone Feature Card N A N A P0992678 Yes October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 295 Norstar 6 0 Norstar the best selling small business communications system in the world is a fully featured applications rich communications platform perfect for small and medium business and enterprise branch offices Norstar solutions are perfect for any business with 2 to 192 employees and provide an unparalleled choice in application options including voicemail fax and Desktop Messaging call centers mobility and Computer Telephony Integration CTI Document descriptions Norstar Modular ICS 6 0 Installer Guide CPC code P0992638 This guide provides core installation and programming information for MICS 6 0 and MICS XC 6 0 systems Norstar Modular ICS Companion Installer Guide CPC code P0992639 This document provides information about the installation of Norstar Companion using the MICS XC software It includes information about planning the installation performing the installation and troubleshooting any issues that arise Norstar Modular ICS 6 0 System Coordinator Guide CPC code P0992640 This guide is designed to give the system coordinator all the information he or she
126. CallPilot CallPilot Reference Guide Order code English P0606014 Order code French P0607755 Order code Spanish P0607759 This guide gives you detailed information about using CallPilot features on CallPilot 100 150 and Business Communications Manager 2 5 systems CallPilot Message Networking Set Up and Operation Guide Order code English P0606015 Order code French P0607754 Message Networking links your voicemail system with voicemail systems at different locations This guide leads a System Administrator through setting up Message Networking and is an ongoing reference aid Use this guide if you have a Business Communications Manager CallPilot Mini or CallPilot 100 150 system CallPilot Programming Record Order code English P0606019 Order code French P0607753 Use this guide to record how you program your CallPilot Mini CallPilot 100 150 or Business Communications Manager 2 5 system This guide includes a list of programming tasks for setting up your CallPilot system tables you can use to record CallPilot programming tables you can use to record CallPilot Fax and Messages and system defaults for CallPilot Mini CallPilot 100 150 and Business Communications Manager 2 5 CallPilot 100 150 Basic Call Center Telephone Administration Guide Order code English P0607190 This guide leads a Call Center Administrator through setting up and operating Basic Call Center on a CallPilot 100 150 system You can program
127. Card 90 Meridian Digital Telephones M3901 M3902 M3903 M3904 User Guide Package 95 Meridian Digital Telephones M3901 M3903 M3904 User Guide 89 Meridian Digital Telephones M3902 Quick Refer ence Card 90 Meridian Digital Telephones M3902 M3903 M3904 Quick Reference Guide Package 96 Meridian Digital Telephones M3902 M3904 Quick Reference Guide 92 Meridian Digital Telephones M3903 M3904 Quick Reference Card 91 Meridian Digital Telephones M3905 Call Center Quick Reference Guide 92 Meridian Digital Telephones M3905 Call Center Quick Reference Guide Package 97 Meridian Digital Telephones M3905 Quick Refer ence Card 91 Meridian Digital Telephones M3905 User Guide 89 Meridian Digital Telephones M3905 User Guide Package 95 96 Meridian External Alerter and Recording Interface Installation and Application Guide 87 Meridian External Alerter and Recording Interface Installation and Application Guide Package 97 Meridian SL 100 M905 Call Center User Guide 90 Personal Directory PC Utility Reference Guide 93 M3900 Series Meridian Digital Telephones CD ROM 15 94 M3900 Series Meridian Digital Telephones Description Installation and Administration 92 M3901 Quick Reference Guide 88 M3905 Alternate Key Set Instruction Sheet 94 M3905 Handset Installation Sheet 94 M7100 Telephone User Card 290 297 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 359 M7208 Telephone User Ca
128. DMS MSL 100 Scripting Guide 215 225 DMS MSL 100 Scripting Quick Reference Card 214 225 Documentation Addendum for Norstar Voice Mail 280 DPNSS1 33 78 DPNSS1 Features and Services Guide 78 DPNSS1 Installation Guide 78 DPNSS1 Maintenance Guide 78 DPNSS1 Product Overview Guide 78 E Electronic Switched Network Description Installation Administration and Maintenance 53 Electronic Switched Network Signaling and Transmis sion Guidelines 25 Electronic Switched Network Transmission Guidelines 53 Emergency Services Access Description and Adminis tration 32 Emergency Services Access Product Description and Administration 68 End to End Task Flow Guide 227 242 End to End Task Flow Guide for Meridian 1 208 End to End Task Flow Guide for the DMS MSL 100 214 224 End to End Task Flow Guide for the Meridian 1 217 Engineering and Capacity Rules 245 Equipment Identification 24 60 Ethernet Interface Unit on LPP Services Guide 172 F Fault Clearing 71 FAX Installation Guide for Norstar Voice Mail 283 FAX Set Up and Operation Guide for Norstar Voice Mail 283 FAX User Guide for Norstar Voice Mail 283 Feature Group D Description and Operation 55 Feature Listing 23 65 Features and Services 65 81 Features and Services Book 1 of 3 A to C 32 Fiber Remote IPE Description Installation and Mainte nance 63 Fiber Remote Multi IPE Interface Description Installa tion and Maintenance 64 File Distribution Featu
129. Description 42 Background Terminal Facility Description 43 CDR Descriptions and Formats 67 DASS2 Features and Services Guide 76 DASS2 Installation Guide 76 DASS2 Maintenance Guide 77 DASS2 Product Overview Guide 76 DPNSS1 Features and Services Guide 78 DPNSS1 Installation Guide 78 DPNSS1 Maintenance Guide 78 DPNSS1 Product Overview Guide 78 Feature Listing 65 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 363 Features and Services 65 81 Integrated Conference Bridge Description Installa tion Administration and Maintenance 45 International ISDN Primary Rate Interface Feature Description and Administration 55 ISDN Basic Rate Interface Maintenance 56 Meridian 1 Guide for the UK Options 21 through 81C 49 Message Center Description and Operation 43 Message Registration Description and Operation 44 Networking Binder Package 57 Option 11C 1 5 Mb DTI PRI Description Installation and Maintenance 84 Option 11C and 11C Mini Technical Reference Guide 82 System Management 68 System Management Applications 68 System Security Management 67 81 Meridian 1 Basic Reference Library Package 41 Meridian 1 European Digital Telephones 72 Meridian 1 Guide for the UK Options 21 through 81C 49 Meridian 1 Library Navigator 41 Meridian 1 Standalone Guides 49 Meridian 1 Telephones Description and Specifications 72 Meridian Access Application Programming Interface API Reference Manual 157 Meridian
130. EC Installation and Maintenance Guide NTP number 555 7061 250 Order codes P0904489 This document describes installation and maintenance procedures to be followed by the technician or technical support engineer who installs and or maintains Meridian Mail or by the Meridian Mail system administrator It explains how to install and configure a Meridian Mail Modular Option EC system and how to connect cables between the switch and Meridian Mail This guide also shows you how to expand a Meridian Mail system October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 155 Meridian Mail Mini and Enhanced Card Option Installation and Maintenance Guide NTP number 555 7071 210 Order codes P0904492 The Meridian Mail Enhanced Card Option adds voice messaging capabilities to a Meridian 1 Option 11 system This guide provides hardware and software installation and maintenance procedures for the Meridian Mail Mini and the Meridian Mail Enhanced Card Option Meridian Mail Option 11 EC EC11 Site and Installation Planning Guide NTP number 555 7081 200 Order codes P0904490 This document helps you prepare for Meridian Mail Option 11 EC EC11 installation By following the guidelines described here you can determine the best location for your system It also outlines how to estimate the number of ports nodes and hours of storage your system requires based on the estimated system usage The methods for determining port an
131. End Task Flow Guide for Meridian 1 208 Historical Reporting and Data Dictionary 209 Host Data Exchange API Programmer s Guide 210 individually orderable documents 212 Installation and Maintenance Guide 207 M1 CSE SCCS Administrator s Guide 207 M1 CSE SCCS Scripting Guide 209 M1 CSE SCCS Scripting Quick Reference Card 209 M1 CSE SCCS Set up Guide 209 Network Control Center Administrator s Guide 209 Network Planner for Network Skill Based Routing NCC at independent locations 207 208 Network Planner for Skill Based Routing NCC at service locations 208 Network Planner for the M1 CSE switch 207 Planning and Engineering Guide 210 Platform Migration Guide 210 211 Real time Statistics Multicast Programmer s Guide 211 Set up Guide Assembly 212 Supervisor s Guide 210 Symposium M1 CSE 1000 and Voice Processing Guide 208 What s New in Release 4 2 210 Symposium Call Center Server 4 2 Documentation CD ROM 17 Symposium Call Center Server for the DMS MSL100 Administrator s Guide 224 Symposium Call Center Server for the DMS MSL 100 Setup Guide 225 Symposium Call Center Server for the Meridian 1 Ad ministrator s Guide 218 Symposium Call Center Server for the Meridian 1 Script ing Guide 217 228 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 374 Symposium Call Center Server for the Meridian 1 Setup Guide 228 Symposium Call Center Server Release 3 0 Doc
132. Fiber Optic and IP Connectivity Guide 85 Option 11C Mini Planning and Installation Guide 85 Option 11C Planning and Installation 84 Option 11C Survivability Operation and Configura tion Guide 85 Options 21 through 81C Basic Telecom Manage ment 49 Packaging details 79 85 Power Engineering 59 Product Compatibility 60 Property Management System Interface Description 44 Remote Peripheral Equipment Description Installa tion and Testing 63 Serial Data Interface Cards Description 58 Set Based Administration 68 Software Conversion Procedures 73 Software Features 65 Software Input Output Guide Administration 65 83 Software Input Output Guide Maintenance 66 83 Software Input Output Guide System Messages 66 83 Software Input Output Guides 65 Software System Management 67 Spares Planning 59 Summary of Transmission Parameters 57 System Engineering 59 System Installation 69 System Installation Procedures 69 System Maintenance 71 System Overview 57 Telephone and Attendant Console Installation 70 Telephone and Console Description Reference Guides 72 Traffic Measurement Formats and Output 67 Transparent Data Networking 52 Trunks Cards Description 58 Upgraded System Installation Upgrade to Options 51C 61C 81C 73 Upgrades and Conversion Procedures 73 user guides 42 What s New for Meridian 1 41 Meridian 1 and Succession Communication Server for Enterprise 1000 Automatic Call Distribution Feature
133. Follow the instruction on which system you have installed Norstar Voice Mail 4 0 FAX Set Up and Operation Guide CPC code English P0886629 CPC code French P0886630 This guide is intended to lead a System Coordinator through the Norstar Voice Mail FAX set up and continue as an ongoing reference aid Norstar Voice Mail 4 0 FAX User Guide CPC code English P0886631 CPC code French P0886632 CPC code Spanish P0886633 This guide explains how to use the Norstar Voice Mail FAX option with your personal mailbox It explains how to receive print and send fax documents Fax messages Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 284 Norstar Voice Mail 4 0 VPIM Digital Networking Set Up and Operation Guide CPC code English P0886620 CPC code French P0886621 This guide is designed to assist you in setting up and operating the Norstar Voice Mail Voice Profile for Internet Mail VPIM Digital Networking option This guide is intended to lead a System Coordinator or Network Administrator through the VPIM Digital Networking set up and continue as an ongoing reference aid Norstar Voice Mail 4 0 VPIM Digital Networking User Guide CPC code English P0886622 CPC code French P0886623 CPC code Spanish P0886624 This guide is designed to assist you in using the features of Norstar Voice Mail Voice Profile for Internet Mail VPIM Digital Networking option Norstar Voice Mail 4
134. G e Communication Server 1000M Multi Group CS 1000M MG e Communication Server 1000E CS 1000E e Meridian 1 PBX 11C Chassis Meridian 1 PBX 11C Chassis e Meridian 1 PBX 11C Cabinet Meridian 1 PBX 11C Cabinet Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 10 e Meridian 1 PBX 51C e Meridian 1 PBX 61C e Meridian 1 PBX 61C CP PII e Meridian 1 PBX 81 e Meridian 1 PBX 81C e Meridian 1 PBX 81C CP PII Memory upgrades may be required to run CS 1000 Release 4 0 software on CP3 or CP4 systems Options 51C 61C 81 81C System migration When particular Meridian 1 systems are upgraded to run CS 1000 Release 4 0 software and configured to include a Signaling Server they become CS 1000M systems Table 1 lists each Meridian 1 system that supports an upgrade path to a CS 1000M system Table 1 Meridian 1 systems to CS 1000M systems This Meridian 1 system Maps to this CS 1000M system Meridian 1 PBX 11C Chassis CS 1000M Chassis Meridian 1 PBX 11C Cabinet CS 1000M Cabinet Meridian 1 PBX 51C CS 1000M Half Group Meridian 1 PBX 61C CS 1000M Single Group Meridian 1 PBX 61C CP PII CS 1000M Single Group Meridian 1 PBX 81 CS 1000M Multi Group Meridian 1 PBX 81C CS 1000M Multi Group Meridian 1 PBX 81C CP PII CS 1000M Multi Group For more information see one or more of the following NTPs e Communication Server 1000M and Meridian 1 Small System Upgrade Procedures 55
135. It gives step by step instructions on installation and configuration of various files and features CCSS Release 6 2 CCSS 1000 2000 Feature Documentation Software Release CCSS 6 2 Order code P0602472 This manual provides information for anyone using the SS7 out of band signaling system It gives step by step instructions on installation and configuration of various files and features CTI Release 2 0 4 MPS and VPS is Interface to M1 DMS100 Peri IPML V2 0 Peri ICM V2 0 Order code P0988599 The Processing Server interface to Meridian 1 DMS100 provides product descriptions and installation configuration and operations procedures for the interface software MPS and VPS is Interface to M1 DMS100 Release Notes Peri IPML V2 0 Peri ICM V2 0 Order code P0988600 This document provides a summary of software issues and required patches related to the Computer Telephony Integration CTI functions available on the Nortel Networks Media Processing Server 100 MPS100 and Voice Processing Series with Integration and Scalability VPS is systems October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 265 IPML ICM Distributor Software Installation Guide Peri IPML V2 0 Peri ICM V2 0 Order code P0988601 This document provides the essential information for installing the Nortel Networks Computer Telephony Integration CTI software on Nortel Network s Processing Server systems CTI Release 2 0
136. ML Service Daemon User s Guide Order code P0607297 This document describes the installation configuration and use of the HTML Service Daemon The HTML Service Daemon retrieves any type of file from a web site HTML XML graphic audio video binary and so on and serves them to Nortel Networks Interactive Voice Response IVR applications created with PeriProducer or VRAM Nortel Networks Media Processing Server Series Protocol Toolkits Reference Guide Order code P0602287 This document describes how to use protocol toolkits to create applications with the PeriProducer application development tool in order to interact with specific telephony protocol services Nortel Networks Media Processing Server Series Command Reference Manual Order code P0602476 This manual is a reference for the command line interface of the Nortel Networks Media Processing Server Series MPS Other manuals provided with the MPS make reference to commands and utilities and specific instances of their usage This manual is intended as a comprehensive reference for all MPS command line functions Nortel Networks Media Processing Server Series System Reference Manual Order code P0602477 This document details the procedures and parameters for configuring the Nortel Networks Media Processing Server MPS Series system for online operation in a variety of telephony environments In addition this manual provides configuration parameters and basic file in
137. Mail 279 Property Management System Interface Description 44 Q Quick Reference for Remote Users for Norstar Voice Mail 280 Quick Reference Guide for Norstar Voice Mail 280 R Reach Line Card Installation and Administration Guide 61 Real time Statistics Multicast Programmer s Guide 211 Reference Guide for Norstar Voice Mail 280 Release 4 0 M2016S Secure Set User Guide 39 Release Notes 262 Remote Office 61 Meridian Digital Telephone IP Adapter Installation and Administration Guide 62 Reach Line Card Installation and Administration Guide 61 Remote Office 911x Series Installation and Admin istration Guide 61 Remote Office 9150 Installation and Administration Guide 61 Remote Office and RLC 1 3 1 Release Notes 61 Remote Office Network Engineering Guidelines 62 Remote Office 911x Series Installation and Administra tion Guide 61 Remote Office 9150 Installation and Administration Guide 61 Remote Office Network Engineering Guidelines 62 Remote Peripheral Equipment Description Installation and Testing 63 Remote Services 63 Reports and Display Guides 241 S Security Key Code Installation Guide for Norstar Voice Mail 281 Serial Data Interface Cards Description 58 Set Up and Operation Guide for Norstar Voice Mail 280 Set Based Administration 28 68 Set up Guide Assembly 212 Signaling Server Installation and Configuration 27 Simple Network Management Protocol Description and Maintenance 38 Simple Ne
138. Mail Option 11EC EC11 Site and Instal lation Planning Guide 155 Meridian Mail PC Applications Guide 151 Meridian Mail Release 13 Call Answering VMUIF User Guide Package 168 Meridian Mail Release 13 CD ROM Documenta tion Package 161 Meridian Mail Release 13 Modular Option EC Man ual Package 161 Meridian Mail Release 13 Modular Option GP Man ual Package 162 Meridian Mail Release 13 Modular Option Manual Package 162 Meridian Mail Release 13 Option 11 EC EC11 Manual Package 162 Meridian Mail Release 13 Voice Messaging VMUIF User Guide Package 168 Meridian Mail Release 13 Voice Messaging User Guide Package 163 164 165 166 167 Meridian Voice Forms Transcriber User Guide 151 Voice Messaging At a Glance Card 152 Voice Messaging Keypad Template 152 Voice Messaging User Guide 152 What s New in Meridian Mail 13 151 Meridian Mail 13 Document Descriptions 151 Meridian Mail AMIS Networking Installation and Ad ministration Guide 159 Meridian Mail Enterprise Networking Installation and Administration Guide 160 Meridian Mail Fax on Demand Application Guide 158 Meridian Mail Guest Administration Console User Guide 153 Meridian Mail Hospitality Voice Services Implementa tion Guide 157 Meridian Mail Maintenance Messages SEERs Refer ence Guide 156 Meridian Mail Maintenance System Administration Guide 156 Meridian Mail Messaging Overview 160 Meridian Mail Mini and Enhanced Card Option Insta
139. Meridian ITG Trunk 1 0 card This includes a description of the ITG functional and physical characteristics the requirements for the successful integration of ITG with a customer s existing intranet the steps involved in installing and configuring the ITG card the ITG administration procedures and parameter configuration maintenance and report generating ITG cabling ITG card product integrity and how to convert subnet masks from Classless Inter Domain Routing CIDR to dotted decimal format Meridian 1 Meridian Internet Telephony Gateway ITG Trunk 2 0 ISDN Signaling link ISL Description Installation and Operation This guide explains how to engineer install configure administer and maintain a Meridian Internet Telephony Gateway ITG Trunk 2 0 system The ITG Trunk 2 0 compresses PCM voice demodulates Group 3 fax routes data packets over a private intranet or the Internet and provides virtual analog ISDN Signaling Link ISL TIE trunks between Meridian 1 ESN nodes ITG Trunk 2 0 routes voice traffic over existing private IP network facilities with available under used bandwidth on the private Wide Area Network WAN backbone Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 48 Meridian 1 Meridian Internet Telephony Gateway ITG Trunk 1 0 IP Telecommuter Description Installation and Operation This document provides information on the Meridian Internet IP Telecommuter and IP Line card produc
140. Mini User Guide Package French CPC code A0891930 PEC code NTRG27AB This package contains documents describing the usage of CallPilot Mini features for end users The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Mini Reference Guide Fr N A P0990466 PO990466 No 1 CallPilot Mini Networking Guide Fr N A P0990470 P0990470 No 1 CallPilot Mini Desktop Messaging User N A P0990681 P0990681 No 1 Guide Fr October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 130 CallPilot Mini User Guide Package Spanish CPC code A0891931 PEC code NTRG27AC This package contains documents describing the usage of CallPilot Mini features for end users The package contains the following documents Guide Chinese Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Mini Reference Guide N A P0990467 P0990467 No 1 Chinese CallPilot Mini Networking Guide N A P0990471 P0990471 No 1 Chinese CallPilot Mini Desktop Messaging User N A P0990473 P0990473 No 1 CallPilot Mini User Guide Package Chinese CPC code A0891932 PEC code NTRG27AD This package contains documents describing the usage of CallPilot Mini features for end users The package contains the following documents
141. Network Authorization Code Description The Basic and Network Authorization Code features enable selected users to temporarily override the access restrictions assigned to a station or trunk This publication describes the authorization code features as offered on the Basic Authorization Code BAUT for general applications and on the Network Authorization Code NAUT for network applications Meridian 1 Flexible Numbering Plan Description Operation and Administration Flexible Numbering Plan FNP package 160 was introduced to the international marketplace as part of X11 with Supplementary Features Group E Phase 5 Release FNP accommodates Global Numbering Plan requirements by modifying the Electronic Switched Network ESN dialing plan This document describes on net and off net dialing and its implementation and operation It also provides an overview of possible feature interactions Meridian 1 Multi frequency Compelled Signaling Description Hardware and Engineering The Multi frequency Compelled Signaling MFC guide provides descriptions hardware information and engineering guidelines for signaling protocols based on MFC Information on the features supported by these signaling systems is October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 55 also provided in this book Also included are the MFC dependent signaling systems R2MFC and Multi frequency Signaling for Socotel and the features supported b
142. Network Skill Based Routing NCC at independent locations Order code P0913275b This planner is intended to help you record the required information for configuring network skill based routing It is not intended to recommend a particular configuration Symposium Call Center Server Network Planner for Network Skill Based Routing NCC at service locations Order code P0913275c This planner is intended to help you record the required information for configuring network skill based routing It is not intended to recommend a particular setup Symposium Call Center Server Symposium Meridian 1 Succession Communication Server for Enterprise 1000 and Voice Processing Guide Order code P0990543 The Nortel Networks Symposium Call Center Server Symposium Meridian 1 Succession CSE 1000 and Voice Processing Guide provides descriptive information and instructions on how to set up and configure the Meridian 1 Meridian Link Services Meridian Mail Meridian Integrated RAN MIRAN and voice processing for use with Symposium Call Center Server Symposium Call Center Server End to End Task Flow Guide for the Meridian 1 Order code P0910114 This guide provides an overview of the phases involved in the planning installation setup and configuration of a call center It provides a high level overview of the tasks performed during each phase and it describes where you can find the instructions for performing these tasks By following the recom
143. P Gateway for Meridian product offering CallPilot 1 07 CD ROM Documentation CD ROM CPC code A0820762 PEC code NTRG19AE The CallPilot 1 07 Documentation CD ROM contains the library of documents supporting the CallPilot 1 07 product offering Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 16 CallPilot 2 02 Documentation CD ROM CPC code A0506541 PEC code NTRG19AH The CallPilot 2 02 Documentation CD ROM contains the library of documents supporting the CallPilot 2 02 product offering CallPilot Release 2 0 Non English Documentation on CD ROM CPC code A0887625 PEC code NTRG19BF This CD ROM contains a library of unified and Desktop Messaging user guides in multiple languages supporting the CallPilot 2 0 product offering CallPilot Mini Documentation CD ROM CPC code A0891918 PEC code NTHY10AA The CallPilot Mini Documentation CD ROM contains the library of documents supporting the CallPilot Mini product offering CallPilot 100 150 Documentation CD ROM CPC code A0994337 PEC code NTAB9867 The CallPilot 100 150 Documentation CD ROM contains the library of documents supporting the CallPilot 100 150 product offering Meridian Mail Release 13 Documentation CD ROM CPC code A0779152 PEC code NT2F25AA The Meridian Mail Release 13 Documentation CD ROM contains the library of documents supporting the Meridian Mail Release 13 product offering Optivity Telephony Manager 2 2 CD ROM CPC code A0544
144. P0603582 No 1 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 113 CallPilot 2 02 1001rp Base Documentation Package English CPC code A0520417 PEC code NTRGO4AG This package contains all the documentation required to support a CallPilot Release 2 02 system on the 1001rp platform on initial installation The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot 2 02 1001rp Installation and N A NTRGO4AH A0520421 Yes 1 Configuration Guide CallPilot 2 02 Installation and N A P0605129 P0605129 Yes 1 Configuration Planner End User Reference Card Package N A NTRG10AC A0783299 Yes 1 CallPilot 2 02 1001rp Installation and Configuration Guide Binder English CPC code A0520421 PEC code NTRGO4AH This package contains all the documentation required to support the installation and configuration of a CallPilot Release 2 02 system on the 100I1rp platform The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot 2 02 Software Installation and 555 7101 210 P0603577 P0603577 No 1 Maintenance Overview CallPilot 2 0 1001rp Server Hardware 555 7101 217 P0605618 P0605618 No 1 Installation CallPilot 2 02 Meridian 1 and Call Pilot 555 71
145. P0904491 P0904491 Yes 1 Maintenance Guide October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 163 Meridian Mail Release 13 Voice Messaging User Guide Package English CPC code A0779151 PEC code NT2F24AA This package contains fifteen copies of the end user guides for the regular Meridian Mail user interface The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg Voice Messaging User Guide N A P0904495 P0904495 Yes 15 Voice Messaging Quick Reference Card N A P0904496 P0904496 Yes 15 Meridian Mail Release 13 Voice Messaging User Guide Package French CPC code A0799632 This package contains fifteen copies of the end user guides for the regular Meridian Mail user interface The package contains the following documents NTP Individually Document Package Title number PEC code CPC code orderable Qty in pkg Voice Messaging User Guide French N A P0911009 P0911009 Yes 15 Voice Messaging Quick Reference Card N A P0911021 P0911021 Yes 15 French Voice Messaging Keypad Template N A NTMD55AA A0725256 No 15 French October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 164 Meridian Mail Release 13 Voice Messaging User Guide Package German CPC code A0832126 PEC code NTRM27AA This pa
146. P0995825 CPC code United Kingdom English P0995825b CPC code European French P0993304 CPC code European Spanish P0993305 CPC code German P0993306 CPC code Italian P0993307 This document provides instructions on how to use the features and interface of the NetVision Telephone model NP 4046 300 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 332 Business Communications Manager System wide Call Access SWCA Features Card CPC code English P0994918 CPC code Canadian French P0994919 CPC code Latin American Spanish P0994920 CPC code United Kingdom English P0994912 CPC code Netherlands P0994922 CPC code Danish P0994923 CPC code Swedish P0994924 CPC code European French P0994925 CPC code European Spanish P0994926 CPC code German P0994927 CPC code Italian P0994928 CPC code Norwegian P0994929 This card provides instructions for using the System wide Call Appearance SWCA feature This feature enables you to park incoming and outgoing calls on your Business Communications Manager system and at the same time provide call appearance of the call to a group of telephones Business Communications Manager Hospitality Features Card CPC code English P0941622 CPC code Canadian French P0941623 CPC code Latin American Spanish P0941624 CPC code United Kingdom English P0941625 CPC code Danish P0941627 CPC code Swedish P0941628 C
147. PC code European French P0935937 CPC code European Spanish P0935939 CPC code German P0935941 CPC code Italian P0935943 CPC code Norwegian P0935944 CPC code Netherlands P0941626 Hospitality Services HS is a group of features that increases the value of the system in small to medium sized facilities such as hotels motels or hospitals This card shows the Business Series Terminals buttons to use to activate the features on the different types of Nortel Networks telephones Business Communications Manager Call Detail Recording System Administration Guide CPC code P0993139 This guide provides information about how to program a Business Communications Manager telephone This information includes items such as programming personal speed dials transferring a call and using special features Some of the features included in the Business Communications Manager telephone system are conference calls group listening group pickup directed pickup and call tracking This guide is aimed at the day to day operators of the BCM telephone system October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 333 Business Communications Manager Personal Call Manager User Guide CPC code English P0936569 CPC code Canadian French P0936567 CPC code Latin American Spanish P0936568 CPC code United Kingdom English P0911644 CPC code Netherlands P0936072 CPC code Danish P0936073 CPC code
148. PC code German None This user guide describes how to use the unified messaging features of CallPilot 2 0 with Microsoft Outlook e mail CallPilot 1 07 Desktop Messaging Quick Reference Guide CPC code English P0907835 CPC code Canadian French P0919400 CPC code Latin American Spanish P0913786 CPC code United Kingdom English P0907835b CPC code Netherlands P0913753 CPC code Danish P0913749 CPC code Swedish P0913793 CPC code European French P0912909 CPC code European Spanish P0913755 CPC code German P0913758 CPC code Italian P0913761 CPC code Norwegian P0913788 This document describes how to use CallPilot Desktop Messaging It provides information on how to manage all your voice fax and e mail messages in one Graphical User Interface GUI for a particular environment October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 339 Call Center Set Up and Operation Guide CPC code P0993308 This guide leads a Call Center Administrator or a System Administrator through setting up and operating Call Center and is an ongoing reference Call Center is an application that handles incoming calls as efficiently and economically as possible Call Center answers calls then routes the calls to agents in a skillset that most closely matches the needs of the caller Call Center Reporting 3 0 Set Up and Operation Guide CPC code P0995910 This guide is designed to assist a Sys
149. Part number Japanese P0986667 Note The documents are packaged with the product and are not separately orderable This document provides instructions on how to install the Personal Directory PC utility cartridge and software You can find descriptions and diagrams of the functionality as well as methods for creating a Personal Directory PD and PD features Accessory Connection Module Installation Sheet Part number English P0987212 Part number French P0987335 Part number German P0867336 Part number Spanish P0987337 Part number Portuguese P0987338 Part number Chinese P0987340 Part number Japanese P0987339 Note The documents are packaged with the product and are not separately orderable This document contains directions for the installation of the Accessory Connection Module ACM in this guide as well as a section on ACM compatibility Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 94 M3905 Handset Installation Sheet Part number P1002720 Note This document is packaged with the product and is not separately orderable This document is designed to instruct the installer on how to add an optional handset to the M3905 Call Center telephone M3905 Alternate Key Set Instruction Sheet Part number P0987212 Note This document is packaged with the product and is not separately orderable This document is designed to provide the installer with instruction on how
150. PeriProducer 2 30 Release Notes 258 266 PeriProducer CTI Toolkit User s Guide for M1 256 PeriProducer for the Business Communications Manager BCM Platform 255 PeriProducer User s Guide Software Release 2 30 258 266 PeriProducer User s Guide Software Release 3 00 257 PeriRDB User s Guide Software Release 1 0 260 PeriRDB User s Guide Software Release 1 1 266 PeriRDB User s Guide Software Release 2 1 260 PeriReporter User s Guide Software Release 1 0 259 PeriReporter User s Guide Software Release 5 4 1 266 PeriStats User s Guide Software Release 5 4 1 266 PeriStudio 2 20 Release Notes 258 266 PeriStudio User s Guide Software Release 2 20 258 267 PeriView Reference Manual Software Release 1 0 259 PeriView Reference Manual Software Release 2 1 260 PeriWeb User s Guide Software Release 2 1 259 267 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 371 Personal Directory PC Utility Reference Guide 93 Planning and Engineering Guide 210 214 225 Planning and Engineering Guide Package 222 Planning and Engineering Guides 57 Planning Installation and Maintenance Guide Sympo sium Call Center Web Client 231 233 Planning Installation and Administration Guide 241 Platform Migration Guide 210 211 218 Platform Vendor Independence Base Configuration Guide 218 Power Engineering 59 Product Compatibility 25 60 Programming Record for Norstar Voice
151. Procedures NTP number 555 4031 547 This publication provides information about replacing cards in Nortel Networks equipment It is intended for personnel involved in the maintenance of a Commercial Systems office Feature Description Manual NTP number 555 4031 801 This publication describes Commercial Systems features and services Each feature description provides the following feature name release applicability hardware requirements operating parameters interactions datafill service orders OMs logs user interface and billing Feature Change Reference Guide NTP number 555 4031 802 This document provides advance planning information to be used in determining hardware and software requirements associated with a new software release Each new release introduces new hardware and software both of which are described in this document Service Order Reference Manual NTP number 555 4031 808 This manual describes the service order system which provides the following adding or removing subscriber services or features from lines adding or deleting line service options and changing Line Equipment Numbers LENs or Directory Numbers DNs of existing lines Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 178 Operational Measurements Reference Manual NTP number 555 4031 814 This manual contains operational measurement OM descriptions for OM groups and registers applicable to Commercial S
152. S Companion System Coordinator Guide CPC code English P0992641 CPC code Canadian French P0992647 CPC code Latin American Spanish P0992651 This document provides information to the system coordinator about the Norstar Companion system for modular ICS The guide includes information about programming and system programming as well as troubleshooting any issues that arise Norstar Modular ICS 6 1 Programming Record CPC code English P0603536 CPC code Canadian French P0603550 CPC code Latin American Spanish P0603560 This document provides information about programming the features on a telephone that has the modular ICS 6 1 software load Norstar Compact ICS 6 1 Installer Guide CPC code English P0603539 CPC code Canadian French P0603553 CPC code Latin American Spanish P0603563 This document provides information about the installation and configuration o the Compact ICS 6 1 software load It also includes information about the new features found in this load and instructions for activating these features Norstar Compact ICS 6 1 System Coordinator Guide CPC code English P0603544 CPC code Canadian French P0603554 CPC code Latin American Spanish P0603564 This guide is designed to give a system coordinator all the information he or she needs to carry out tasks such as adding or moving telephones or making other types of changes to the system October 2004 Global Enterprise Documentati
153. Selection BARS and Network Alternate Route Selection NARS features enable a customer with a number of Meridian 1 systems in different locations to create a private telecommunications network The BARS or NARS features direct a call from a Meridian in one geographical location to a Meridian 1 in any other geographical location in a cost efficient and easy to use manner This document describes BARS NARS including the following elements network access codes Uniform Dialing Plan UDP dialing transparency automatic least cost routing digit manipulation Time of Day TOD routing routing control and network controls Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 54 Meridian 1 Network Queuing Description This document describes the queuing features and options that are available to Meridian 1 systems operating in a private network environment The queuing features include Off Hook Queuing OHQ Call Back Queuing CBQ Coordinated Call Back Queuing CCBQ and Call Back Queuing to Conventional Mains CBQCM Meridian 1 Coordinated Dialing Plan Description The Coordinated Dialing Plan CDP feature enables a customer with a number of local Meridian 1 systems to coordinate the dialing plan for stations at these switches This document provides a description of the process and set up as well as illustrations of a Coordinated Dialing Plan implemented at two customer locations Meridian 1 Basic and
154. Services Guide This guide provides an in depth description of DPNSS1 features and defines the procedures required for administering the overlay programs necessary for these features and other DPNSS1 capabilities Meridian 1 and Succession Communication Server for Enterprise 1000 DPNSS1 Maintenance Guide This guide defines the procedures required to maintain the DPNSS1 links including IDA status check and start up It also lists and describes all relevant system error messages October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 79 Packaging details All Large System documentation for Meridian 1 Release 25 40 is available from Helmsman Express located at http www nortelnetworks com documentation They can also be found on the Meridian Electronic Reference Library MERL CD ROM The Large System documents for Meridian 1 Release 25 40 are not individually orderable from Nortel Networks in hardcopy Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 80 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 81 Meridian 1 Release 25 40 Small Systems The Option 11C system is designed for stand alone or networked sites of medium sized companies The Option 11C system delivers applications including e Mobility unified messaging ISDN networking and call center capabilities The Option 11C Mini is a small digital communications system It o
155. Standard 6 00 October 2004 Page 298 Norstar M7324 Telephone User Card CPC code P0749852 This user card provides information about the features and interface of your M7324 telephone Norstar ICS Hospitality Features Card CPC code P0941572 This card provides information on activating the hospitality services on your telephone Hospitality Services HS is a group of features that increases the value of the system in small to medium sized facilities such as hotels motels or hospitals Norstar ICS System wide Call Access SWCA User Card CPC code P0993140 This user card provides a reference to the System wide Call Appearance SWCA feature SWCA enables you to park calls on your Norstar system and at the same time provide call appearance on telephone buttons with indicators for all telephones that have the same SWCA code programmed onto buttons with indicators Norstar Modular ICS Central Answering Position User Card CPC code P0941571 This user card describes the functions and interface of the Modular ICS Central Answering Position CAP which consists of a Norstar M7324 telephone and one or two CAP modules A CAP module is an add on device that provides 48 extra memory or line buttons for an M7324 telephone You can connect up to two CAP modules to an M7324 telephone Your telephone is assigned as a central answering position by your installer or customer service representative Norstar Modular ICS Prime Telephone U
156. Standard 6 00 October 2004 Page 8 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 9 About this document Subject The Global Enterprise Documentation Catalog contains publication information for the technical documentation available to support Nortel Networks portfolio of voice products for business customers This catalog describes e the contents of the various documents in each product s suite e how the documents are packaged e the order codes associated with the packages and or individual documents This document is not an ordering tool and does not contain pricing for the documents Customers must follow their standard ordering procedures to obtain documentation and prices through their local Nortel Networks distributor Note on legacy products and releases This NTP contains information about systems components and features that are compatible with Nortel Networks Communication Server 1000 Release 4 0 software For more information on legacy products and releases click the Technical Documentation link under Support on the Nortel Networks home page http www nortelnetworks com This document applies to the following systems e Communication Server 1000S CS 1000S e Communication Server 1000M Chassis CS 1000M Chassis e Communication Server 1000M Cabinet CS 1000M Cabinet e Communication Server 1000M Half Group CS 1000M HG e Communication Server 1000M Single Group CS 1000M S
157. Talk Version 2 1 VPS is OSCAR 5 4 1 NT Installation Guide Order code 9090508 I This document provides instructions for installing OSCAR Release 5 4 1 on an NT OSCAR node Open Signal Computing and Analysis Resource OSCAR processing can be performed on an NT or Solaris OSCAR node However the VPS is is node with which the OSCAR node is associated must be a Solaris VPS is node WUP IP Release 2 0 VPS is Release 5 4 1 Nortel Networks WUP IP 2 0 WUP IP SCP Multi IP Engineering Guidelines Order code P0991929 This document provides guidelines for engineering multiple IPs in an IN network Guidelines presented are specific to the Wireless Unified Payment SCP Network engineering may vary depending on the Saps in a customer network October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 269 Nortel Networks WUP IP 2 0 Inter Connect Network Specification Order code P0991930 This document provides guidelines for engineering multiple IPs in an IN network Guidelines presented are specific to the Wireless Unified Payment SCP Network engineering may vary depending on the Saps in a customer network Nortel Networks WUP IP 2 0 N Server Feature Guide Order code P0991931 This document applies to the N Server component which is integrated into the current setup to improve scalability and efficiency The document addresses main components of N Server and their functionality The N Server failover mechanism
158. This package contains all the documentation required to support a CallPilot Release 2 02 system on the 703t platform on initial installation The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot 2 02 703t Installation and N A NTRGO3BB A0506540 Yes 1 Configuration Guide CallPilot 2 02 Installation and N A P0605129 P0605129 Yes 1 Configuration Planner End User Reference Card Package N A NTRG10AC A0783299 Yes 1 CallPilot 2 02 703t Installation and Configuration Guide Binder English CPC code A0506540 PEC code NTRG03BB This package contains all the documentation required to support the installation and configuration of a CallPilot Release 2 02 system on the 703t platform The package contains the following documents and Diagnostics Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot 2 02 Software Installation and 555 7101 210 P0603577 P0603577 No 1 Maintenance Overview CallPilot 2 0 703t Server Hardware 555 7101 226 P0603578 P0603578 No 1 Installation CallPilot 2 02 Meridian 1 and Call Pilot 555 7101 222 P0603579 P0603579 No 1 Server Configuration CallPilot 2 02 Server Installation and 555 7101 202 P0603581 P0603581 No 1 Maintenance CallPilot 2 0 703t Server Maintenance 555 7101 227 P0603582
159. This package contains the basic documentation required to get a CallPilot Mini system up and running as well as a single package of end user guides The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Mini Technical Guide Eng N A NTRG26AA A0891923 Yes 1 CallPilot Mini Quick Reference Card N A NTHY34AA A0884318 Yes 1 Eng CallPilot Mini Documentation Package French CPC code A0884372 PEC code NTRG25AB This package contains the basic documentation required to get a CallPilot Mini system up and running as well as a single package of end user guides The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Mini Technical Guide Fr N A NTRG26AB A0891925 Yes 1 CallPilot Mini Quick Reference Card Fr N A NTHY34AB A0884319 Yes 1 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 127 CallPilot Mini Documentation Package Spanish CPC code A0884373 PEC code NTRG25AC This package contains the basic documentation required to get a CallPilot Mini system up and running as well as a single package of end user guides The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Q
160. Voice Processing Series VPS Platforms hereafter collectively known as Processing Server PS PeriProducer 2 30 Release Notes Order code P0987102 The manual PeriProducer 2 30 Release Notes provides a summary of new features and enhancements to PeriProducer 2 20 PeriStudio User s Guide Software Release 2 20 Order code P0988091 This document provides information about the operation and use of the PeriStudio software package PeriStudio is available for both Solaris and Windows NT platforms Operation and performance of the Solaris and NT versions are virtually the same This manual covers both versions and describes the differences where applicable PeriStudio 2 20 Release Notes Order code P0987098 This document contains the following information relating to PeriStudio Release 2 20 e Procedures for installing and or upgrading to the new version of PeriStudio on a VPS is VAS workstation standalone workstation or PC Separate chapters are provided for Solaris and Windows NT based systems e Description of new features and functionality in PeriStudio October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 259 PeriWeb User s Guide Software Release 2 1 Order code P0988092 The PeriWeb User s Guide provides a feature description and reference for PeriWeb software functions on Nortel Networks Media Processing Server Series MPS and Voice Processing Series VPS Platforms hereafter collect
161. a CallPilot 150 system You can program CallPilot using any two line display telephone on your Norstar system You can also use the web based CallPilot Manager to set up and operate CallPilot CallPilot Reference Guide Order code English P0919417 Order code French P0919447 Order code Spanish P0919485 Order code Chinese P0990673 This guide gives you detailed information about using CallPilot features on CallPilot 150 and Business Communications Manager 2 5 systems CallPilot Message Networking Set Up and Operation Guide Order code English P0919429 Order code French P0919455 Message Networking links your voicemail system with voicemail systems at different locations This guide leads a System Administrator through setting up Message Networking and is an ongoing reference aid Use this guide if you have a Business Communications Manager CallPilot Mini or CallPilot 150 system CallPilot Programming Record Order code English P0941757 Order code French P0936073 Use this guide to record how you program your CallPilot Mini CallPilot 150 or Business Communications Manager 2 5 system This guide includes a list of programming tasks for setting up your CallPilot system tables you can use to record CallPilot programming tables you can use to record CallPilot Fax and Messages and system defaults for CallPilot Mini CallPilot 150 and Business Communications Manager 2 5 CallPilot 150 Basic Call Center Telephone Admini
162. a Nortel Networks product Nortel Networks Media Processing Server Series OSCAR 6 0 1 Reference Guide Order code P0988102 This guide documents OSCAR Release 6 0 1 resource processing with the Nortel Networks Media Processing Server MPS on Windows 2000 OSCAR nodes OSCAR provides speech recognition and synthesis resource capabilities to the MPS environment Nortel Networks Media Processing Server Series OSCAR 6 0 1 FAAST 5 2 Resource Guide Order code P0988105 This guide documents how to implement OSCAR resource processing with FAAST text to speech speech synthesis on Windows 2000 OSCAR nodes October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 257 Nortel Networks Media Processing Server Series OSCAR 6 0 1 Nuance 8 Resource Guide Order code P0988106 This guide documents how to work with the Nuance Large Vocabulary Resource LVR This document applies to Nuance Version 8 0 with MPS software release 1 0 and OSCAR Software Release 6 0 1 in the Nortel Networks Media Processing Server MPS environment Nortel Networks Media Processing Server Series OSCAR 6 0 1 SpeechWorks OSR 1 1 3 Resource Guide Order code P0990934 This guide documents how to implement OSCAR resource processing with the SpeechWorks speech recognition resource on Windows 2000 OSCAR nodes Nortel Networks Media Processing Server Series OSCAR 6 0 1 Nuance 8 Dynamic Grammar Feature Guide Order code P0991643 This guide docume
163. agents with Agent Greeting Allowed Class of Service to pre record the greeting that they would normally use to introduce themselves at the start of a customer call With Symposium Call Center Server agents can have a skillset specific greeting for example Welcome to Sales Joe speaking how can I help you For ACD or MAX based call centers the greeting is generic for calls that the agent receives Welcome to Company X Joe speaking how can I help you Document descriptions Symposium Agent Greeting 2 0 NTVQO9AB Installation Guide NTP number 297 2183 201 This document describes the steps required to install the Agent Greeting card hardware and software in Meridian 1 systems and how to configure Agent access to the Agent Greeting features Symposium Agent Greeting 2 0 NTVQO09AB Maintenance and Troubleshooting Guide NTP number 297 2183 501 This document describes the maintenance procedures related to the Agent Greeting hardware and software and provides information on troubleshooting installation issues and the commands available to debug these issues Packaging details This section contains details on how the documentation is packaged Each documentation package and its contents are described in detail along with ordering codes Some documents can also be ordered individually from Nortel Networks To see which documents can be ordered individually look at the Individually orderable column in the package desc
164. an 1 and Voice Processing Guide provides descriptive information and instructions on how to set up and configure the Meridian 1 Meridian Link Services Meridian Mail Meridian Integrated RAN MIRAN and voice processing for use with Symposium Call Center Server October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 217 Symposium Call Center Server End to End Task Flow Guide for the Meridian 1 Order code P0910114 This guide provides an overview of the phases involved in the planning installation setup and configuration of a call center It provides a high level overview of the tasks performed during each phase and it describes where you can find the instructions for performing these tasks By following the recommended sequence of tasks and consulting the appropriate documents you can successfully configure your call center Symposium Call Center Server Network Control Center Administrator s Guide Order code P0910106 The Nortel Networks Symposium Call Center Server Network Control Center Administrator s Guide provides information on how to implement Network Skill Based Routing NSBR in a call center Symposium Call Center Server Historical Reporting and Data Dictionary Order code P0910108 The Nortel Networks Symposium Call Center Historical Reporting and Data Dictionary Guide explains how to create and use customized reports It also provides information to export data to other applications S
165. anager CAPN User Card 329 Business Communications Manager Companion Config uration Guide 306 Business Communications Manager DECT Deployment Tool 322 Business Communications Manager DECT Installation and Maintenance Manual 323 Business Communications Manager Hospitality Fea tures Card 311 332 Business Communications Manager 12002 Internet Tele phone User Guide 309 Business Communications Manager 12002 User Card 327 Business Communications Manager 12004 Internet Tele phone User Guide 310 Business Communications Manager 12004 User Card 328 Business Communications Manager 12050 Software Phone Installation Manual 323 Business Communications Manager Internet Telephone Switch Module Installation Guide 305 323 Business Communications Manager IP Telephony Con figuration Guide 325 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 347 Business Communications Manager LAN CTE Configu ration Guide 308 324 Business Communications Manager M7324 User Card 328 Business Communications Manager M7324N User Card 329 Business Communications Manager Media Processing Server Series COMMGR Reference Manual 312 334 Business Communications Manager NetVision Phone Administrator Guide 309 325 Business Communications Manager NetVision Tele phone and NetVision Data Telephone IP Telephone Feature Card 310 Business Communications Manager NP 4046 100 NetVision Telephone Feature Card 331 Business Comm
166. ance 45 Meridian Internet Telephony Gateway ITG Line 2 0 12004 Internet Telephone Description In stallation and Operation 48 Meridian Internet Telephony Gateway ITG Trunk 1 0 Basic Per Trunk Signaling Description Installation and Operation 47 Meridian Internet Telephony Gateway ITG Trunk 1 0 IP Telecommuter Description Installa tion and Operation 48 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 362 Meridian Internet Telephony Gateway ITG Trunk 2 0 ISDN Signaling Link ISL Description Installation and Operation 47 Mini Carrier Remote Description Installation and Maintenance 50 Multi frequency Compelled Signaling Description Hardware and Engineering 54 Multi purpose Serial Data Link Description 69 Network Automatic Call Distribution Description and Operation 42 Network Planning Guide 50 Network Queuing Description 54 NT7D16 Data Access Card Operations and Tests 52 Office Data Administration System Description and Engineering 67 Option 11C 81 Option 11C 2 0 Mb DTI PRI Description Installa tion and Maintenance 84 Option 11C and 11C Mini Central Answering Posi tion Guide 82 Option 11C and 11C Mini Customer Configuration Backup and Restore Guide 82 Option 11C and 11C Mini Fault Clearing Guide 82 Option 11C and 11C Mini Upgrade Procedures Guide 83 Option 11C ISDN BRI Hardware Installation and Maintenance 84 Option 11C Mini Expansion using
167. and Console Description Reference Guides 72 Telephones Meridian Communications Adapter M3902 M3903 M3904 M3905 User Guide 88 Telephones and Consoles 31 Traffic Measurement Formats and Output 34 67 Transmission Parameters 24 Transparent Data Networking 52 Trunks Card Description 58 U Unified Messaging Quick Reference Card 106 Unified Messaging Wallet Card 106 Unit Installation Guide 74 Unit Quick Reference Guide 75 Upgraded System Installation Upgrade to Options 51C 61C 81C 73 Upgrades and Conversion Procedures 73 User 39 125 136 144 User guides 39 User Defined Call Functions in the PeriProducer Envi ronment 253 276 Using 196 Using Optivity Telephony Manager Release 1 2 200 Using Optivity Telephony Manager Release 1 2 Telem anagement Applications 200 Using Optivity Telephony Manager Release 2 0x Telem anagement Applications 196 V Visual Voice Recognition Grammar Editor Reference Guide Software Release 1 0 259 Visual Voice Recognition Grammar Editor Reference Guide Software Release 2 1 259 Voice Channel Upgrade Guide for Norstar Voice Mail 281 Voice Messaging User Guide 152 Voice Processing Series interaction server 263 VoiceXML User s Guide 253 VPIM Digital Networking Set Up and Operation Guide 284 VPIM Digital Networking User Guide for Norstar Voice Mail 284 VPS is 263 CCSS Release 5 4 x 263 CCSS 1000 2000 Feature Documentation 263 CCSS Release 6 1 264 CCSS 1000 200
168. and client software and configure call center resources for the Symposium Express Call Center Symposium Express Call Center Call Center Management Guide NTP number 297 2183 904 This guide explains how to manage the day to day activities of your Symposium Express Call Center Symposium Express Call Center Reports and Display Guides NTP number 297 2183 502 This guide provides the information you need to create and manage system reports and to use reports and displays to monitor your system performance This guide also contains descriptions of the standard reports and a data dictionary you can use to create your own custom reports This guide is for Symposium Express Call Center administrators who are responsible for creating and managing reports and using reports and displays Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 242 Symposium Express Voice Services Card Installation Guide Order code none PDF only This guide describes the steps required to install the Symposium Express Voice Services card hardware and software in Meridian 1 systems and to perform initial configuration Symposium Express Call Center End to End Task Flow Guide Order code P0913586 This guide provides an overview of all of the tasks involved in planning installing setting up configuring and managing a call center and tells you where to find the information that you need to perform these tasks The tasks are
169. anner 99 CallPilot 2 0 Multilingual Documentation CD ROM 16 CallPilot 2 0 My CallPilot User Guide 108 CallPilot Administrator s Guide 117 CallPilot Alternative Command Interface Quick Refer ence Card 107 CallPilot AMIS Networking Implementation and Main tenance Guide 104 120 CallPilot Application Builder Guide 103 CallPilot Command Comparison Card A 106 CallPilot Command Comparison Card S 107 CallPilot Desktop Messaging and My CallPilot Admin istration Guide 103 CallPilot Desktop Messaging and My CallPilot Installa tion Guide 103 CallPilot End User Installation Instructions 106 118 CallPilot Enterprise Networking Implementation and Administration Guide 104 121 CallPilot Fax Set Up and Operation Guide 316 336 CallPilot Fax User Guide 316 337 CallPilot Installation and Configuration Part 2 200i Serv er Hardware Installation 100 119 CallPilot Installation and Configuration Part 2 2011 Serv er Hardware Installation 100 CallPilot Installation and Configuration Part 2 702t Serv er Hardware Installation 100 120 CallPilot Installation and Configuration Part 3 Meridian 2 and CallPilot Server Configuration 101 CallPilot Installation and Configuration Part 3 Switch Setup and CallPilot Server Configuration 119 CallPilot Installation and Configuration Part 5 1001rp Server Maintenance and Diagnostics Guide 102 120 CallPilot Installation and Configuration Part 5 200i Serv er Maintenance and Diagnostics Guide
170. ard 6 00 Page 13 Documentation CD ROMs Documentation CD ROMs fall into two categories library and product specific The files on each CD ROM are in Portable Document Format PDF To view PDF files you must have Adobe Acrobat Reader installed Nortel Networks recommends that you use a minimum of Adobe Acrobat Reader Release 4 0 Documentation library CD ROMs Nortel Networks Enterprise Multimedia Documentation CD ROM CPC code A0539891 PEC code NTLH91AB The Nortel Networks Enterprise Multimedia Documentation CD ROM contains the entire CS 1000 Release 4 0 library This is an English language CD ROM The Nortel Networks Enterprise Multimedia Documentation CD ROM contains documentation for the following products e Communication Server 1000 Release 4 0 e Survivable Remote Gateway 1 0 IP Line Release 4 0 e Optivity Telephony Manager Release 2 2 e Nortel Networks WLAN IP Telephony e User Guides M2000 M3000 M3900 e Remote Office Release 1 5 e Network Administration Center Release 2 5 e Meridian MAX Release 10 e Meridian IVR Release 2 0 e Meridian Home Office II Release 2 1 e Digital Enhanced Cordless Telecommunications e Desktop Tapi Service Provider Release 1 5 2 0 e Customer Controlled Routing 3C Meridian Link 5C e CallPilot Release 2 02TR e CallPilot Mini Release 1 5B e Nortel Networks Integrated Conference Bridge Release 4 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page
171. ard dialing and Hayes keyboard dialing and descriptions of Hayes AT commands and script file menus Voice Message Exchange VMX Interface General Description NTP number 555 4001 124 This publication describes the VMX interface that enables users to send and receive digitized voice messages It includes configuration implementation and OA amp M October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 175 Computer to PBX Interface General Description NTP number 555 4001 125 This publication describes the Meridian SL 100 Computer to PBX Interface CPI elements protocol and operation Asynchronous Interface Line Unit Reference Manual NTP number 555 4001 123 This publication describes the Asynchronous Interface Line Unit including the following use of the AILU hardware compatible DTE devices ordering installation and operating procedures and keyboard dialing Simplified Message Desk Interface Description and Implementation NTP number 555 4001 127 This publication describes the Simplified Message Desk Interface SMDD which provides an interface between the Meridian SL 100 and a message desk from which calls can be forwarded It describes the maintenance system and the fundamentals of the MAP terminal as it relates to SMDI Intelligent Peripheral Equipment IPE Reference Manual NTP number 555 4001 129 This manual describes the IPE that contains a controller card and slots for 16 additio
172. are on a Solaris Platform Order code 9070725 1 This manual contains installation procedures for the Nortel Networks packages that make up the software Release 5 4 2 product and run on the Solaris operating system It should be used in conjunction with the user manuals for the packages and the manual entitled VPS is 5 4 2 Release Notes publication 9011301 1 to completely understand the requirements and operation of each Installing Nortel Networks Software on an NT Platform Order code 9070724 1 This manual contains installation procedures for the Nortel Networks packages that make up the software Release 5 4 2 product and run on the Windows NT operating system It should be used in conjunction with the user manuals for the packages and the manual entitled VPS is 5 4 2 Release Notes publication 9011301 1 to completely understand the requirements and operation of each VPS is NT System Operator s Guide Order code 9090605 1 The Voice Processing Series with integration and scalability VPS is System Operator s Guide is a roadmap through the major functions in the daily operation and monitoring of the Periphonics VPS is system It is also a guideline for general problem solving activities Packaging details The guides for VPS is are available on the software CD ROM that came with your system or from Helmsman Express located at http www nortelnetworks com documentation October 2004 Global Enterprise Documentation
173. as well as descriptions of its functionality You can also find how to connect the cartridge and its operating parameters in this document Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 92 Meridian Digital Telephones M3902 M3903 M3904 Quick Reference Guide CPC code English A0859354 PEC code English NT2F81EA CPC code French A0859355 PEC code French NT2F81FA Note The packages contain five copies of the guide Part number Spanish P0942104 Part number Portuguese P0942105 Part number Chinese P0942114 Part number Japanese P0942121 This document provides descriptions of all of the features available on these telephones as well as explanations of the various functions It also includes sections on the Call Log and Personal Directory features Meridian Digital Telephones M3905 Call Center Quick Reference Guide CPC code English A0859356 PEC code English NT2F82EA CPC code French A0859357 PEC code French NT2F82FA Note The packages contain five copies of the guide Part number Spanish P0942113 Part number Portuguese P0942107 Part number Chinese P0942015 Part number Japanese P0942122 This document provides descriptions of all features available on the M3905 telephone from the point of view of the Agent as well as the Supervisor You can also find explanations of the various functions Meridian 1 M3900 Series Meridian Digital Telephones Description
174. ase 4 0 Features and Services NTP number 553 3001 306 This document describes the software features available with CS 1000 and Meridian 1 systems The document is divided into three volumes Nortel Networks Communication Server 1000 Release 4 0 Emergency Services Access Description and Administration NTP number 553 3001 313 This document describes the Emergency Services Access feature Nortel Networks Communication Server 1000 Release 4 0 ISDN Primary Rate Interface Features NTP number 553 3001 369 This document provides an introduction to Integrated Services Digital network ISDN and a description of the ISDN features available on CS 1000 and Meridian systems with ISDN Primary Rate Interface PRI Nortel Networks Communication Server 1000 Release 4 0 DECT Description Planning Installation and Operation NTP number 553 3001 370 This document describes the Nortel Networks Integrated DECT DECT system and explains how to plan install and operate DECT Nortel Networks Communication Server 1000 Release 4 0 DASS2 NTP number 553 3001 371 This document provides e information on DASS2 components and functionality including features application protocols hardware components and schematics and hardware and software requirements e procedures for installing and administering features through overlay programs and to maintaining DASS2 links e lists of applicable system error messages October 2004 Global Ent
175. at document how to configure an application in Meridian Mail Installation Meridian Mail System Installation and Modification Guide NTP number 555 7001 215 Order codes P0875888 This guide is divided into chapters each of which describes a single utility and the procedures necessary to perform the Meridian Mail system operation that the utility facilitates October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 159 Networking Meridian Mail Networking Planning Guide NTP number 555 7001 241 Order codes P0875906 This document provides descriptive information and instructions for deciding which networking service a customer should implement It also provides planning information for the networking services available for Meridian Mail Meridian Mail AMIS Networking Installation and Administration Guide NTP number 555 7001 242 Order codes P0875908 This document provides descriptive information and instructions for implementing networking for Meridian Mail It includes instructions for switch configuration Meridian Mail configuration testing backing up the system maintaining the network and troubleshooting network errors Meridian Mail Network Message Service Administration Guide NTP number 555 7001 243 Order codes P0839922 This document details the administration procedures to be performed by the Meridian Mail system administrator in order to implement configure and maintain Network Message Service
176. at gives your business centralized call management and call activity reporting capability Attendant Console runs on one or more Pentium class personal computers This guide tells an attendant how to set up and use Attendant Console and how to use Attendant Console setups to meet your business call handling needs Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 334 Interactive Voice Response Installation and Configuration Guide CPC code P0994824 This guide leads a system administrator through installing and configuring Interactive Voice Response on a Business Communications Manager 3 0 system Interactive Voice Response is an automated telephony application that prompts callers with a combination of recorded menus and prompts and real time data from databases Business Communications Manager Media Processing Server Series COMMGR Reference Manual CPC code P0988083 This document details how to configure a Media Processing Server Series MPS system to communicate with various types of host computer systems This manual provides background information and details about configuration parameters common to most host environments as well as information about optional MPS features that can be used at specific sites This manual covers topics that are specific to the configuration and operation of MPS systems Business Communications Manager PeriView Reference Manual CPC code P0988094 This document prov
177. at security features are in place and how to use built in system monitoring and reporting facilities to discover fraudulent and unauthorized use of telecommunications facilities Nortel Networks Communication Server 1000 Release 4 0 Set Based Administration NTP number 553 3001 303 This document describes how to configure and use the Set Based Adminis tration SBA feature Set Based Administration enables administrative and maintenance procedures using a telephone set including e changing set feature data e adding or changing Calling Party Name Display data e changing system data and time e changing toll restrictions e determining DN TN correspondence Nortel Networks Communication Server 1000 Release 4 0 Element Manager System Administration NTP number 553 3001 332 This Nortel Networks Technical Publication NTP is a reference tool for Element Manager a web based interface that enables configuration maintenance upgrade and patching functions This document describes the interface and its related functionality Nortel Networks Communication Server 1000 Release 4 0 Software Input Output Administration NTP number 553 3001 311 This Data Administration NTP documents input and output in CS 1000 systems October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 29 Nortel Networks Communication Server 1000 Release 4 0 Call Detail Recording Description and Formats NTP number 553 3001 350 This
178. ateway for the Meridian SL 100 Meridian SL 100 ITG Configuration Tool online Help system NTP number N A This HTML online help system describes how to use the Meridian SL 100 ITG Configuration Tool that you use to configure and maintain the line card for the 802 11 Wireless IP Gateway for the Meridian SL 100 Bundled with the Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 180 Meridian SL 100 ITG Configuration Tool for the 802 11 Wireless Gateway for Meridian SL 100 Read Me First for the 802 11 Wireless IP Gateway for the Meridian SL 100 Order Code N A This document provides information you need to know before you install configure and use the Nortel Networks 802 11 Wireless IP Gateway for Meridian SL 100 Packaging details This section contains details on how the documentation is packaged Each documentation package and its contents is described in detail along with ordering codes Meridian SL 100 NTPs are available on Helmsman CD ROMs and on line through Helmsman Express http www nortelnetworks com documentation With the exception of a select few end user guides Meridian SL 100 NTPs are available in electronic format only MSL17 Documentation CD ROM Order Code HLM 4031 ENDCRPDF 13 03 MSL17 Because of the diverse product structure of the Meridian SL 100 switch a large number of related NTPs and documents that are not Meridian SL 100 specific but do provide useful product inf
179. ation Wizard Procedures are included for configuring OTM to manage both Meridian 1 and Succession CSE 1000 systems Information is included on hardware and software requirements An appendix provides detailed engineering guidelines Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 196 Using Optivity Telephony Manager Release 2 01 NTP 553 3001 330 CPC code English P0986988 CPC code French P0602448 CPC code German P0602451 This document contains an overview of OTM and a chapter detailing the Common Services provided by OTM This document also includes chapters on the following OTM applications e Web site Services e Station Administration e Alarm Management e Maintenance Applications Traffic Analysis e ESN Analysis and Reporting Tool This document contains an appendix that can be distributed to end users whom the administrator has permitted to access and configure their individual desktop telephones through OTM Additional appendices cover script files and alarm notification control files Using Optivity Telephony Manager Release 2 01 Telemanagement Applications NTP 553 3001 331 CPC code English P0986989 CPC code French P0602449 CPC code German P0602452 This document contains an overview of the telemanagement applications that are available for use with OTM This document includes chapters on the following OTM telemanagement applications e Telecom Billing System TBS
180. bled with a Security Key Code are e Audio Messaging Interchange Specification AMIS e Digital Networking e Desktop Messaging seat licences e Speech Recognition 2 Channels e Speech Recognition 2 to 4 Channel Upgrade Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 282 Norstar Voice Mail 4 0 Software Upgrade and Installation Overview CPC code English P0994577 CPC code French P0994580 Use this document in conjunction with the Norstar Voice Mail 4 1 CD ROM Norstar Voice Mail 4 1 Upgrade Boot diskette and Norstar Voice Mail 4 1 Security Key Code Installation diskette to e upgrade an existing Norstar Voice Mail system to release 4 1 or e add Norstar Voice Mail 4 1 to a Norstar Applications Module II NAM II or Norstar Norstar Voice Mail 4 1 Software Upgrade CPC code English P0994576 CPC code French P0994579 This guide is intended for the person performing the Software Upgrade The Norstar Voice Mail 4 1 Software Upgrade can be performed on any Norstar Voice Mail system installed on either a Norstar Applications Module NAM or a Norstar Applications Module IT NAM ID Norstar Voice Mail 4 1 Software Add on Guide CPC code English P0994575 CPC code French P0994578 This guide leads you through installing the Norstar Voice Mail 4 1 Software add on from a Norstar two line display telephone You cannot install the Norstar Voice Mail 4 1 Software add on from a monitor and k
181. bout IEX specific configuration parameters and commands This manual does not explain general telephony or host computer communications concepts Nortel Networks Media Processing Server Series GeoTel Features User Manual Order code P0602482 This manual documents the use of Nortel Networks Media Processing Server Series MPS systems to provide interactive voice response functions in an enterprise wide GeoTel ICM Intelligent Contact Management environment Nortel Networks Media Processing Server Series VTCPD Features User Manual Order code P0602483 This manual documents the use of VTCPD This manual provides background information and details about VTCPD configuration parameters and commands Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 252 Nortel Networks Media Processing Server Series System Operator s Guide Order code P0602484 This document provides information and procedures related to the daily operation monitoring and maintenance of the Media Processing Server Series system Disk Mirroring Installation and Recovery Order code P0602567 This document guides you through the installation and configuration of Sun DiskSuite 4 2 on the Nortel Networks Media Processing Server MPS Series System This procedure is intended as an upgrade to an existing Nortel Networks Media Processing Server Series system Installing MPS Software on the Solaris Platform Order code P0602568 This manua
182. brings voice and data to your desktop This guide contains information about e telephone buttons and lights e telephone display e telephone setup e how to make and answer calls e how to use the navigation buttons e how to program memory buttons e how to offset the time on your telephone display Business Communications Manager NetVision Telephone and NetVision Data Telephone IP Telephone Feature Card CPC code English P0988138 CPC code European French P0988426 CPC code European Spanish P0988625 CPC code German P0988626 CPC code Italian P0988627 This document provides instructions on how to use the features and interface of the NetVision Telephone and NetVision Data Telephone model NP 4046 100 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 311 Business Communications Manager Symbol NetVision IP Telephone Feature Card CPC code English P0995825 CPC code United Kingdom English P0995825b CPC code European French P0993304 CPC code European Spanish P0993305 CPC code German P0993306 CPC code Italian P0993307 This document provides instructions on how to use the features and interface of the NetVision Telephone model NP 4046 300 Business Communications Manager System wide Call Access SWCA Features Card CPC code English P0994918 CPC code Canadian French P0994919 CPC code Latin American Spanish P0994920 CPC code United Kingdom English
183. c or IP expansion e upgrade the software on existing Meridian 1 PBX or Communication Server 1000M CS 1000M Small Systems e upgrade Internet enabled Option 11C or Option 11C Mini systems to become Meridian 1 or CS 1000M Small Systems running Nortel Networks Communication Server 1000 Release 4 0 software e convert an existing stand alone Meridian 1 or CS 1000M Small System to a Media Gateway 1000B MG 1000B Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000M and Meridian 1 Large System Upgrade Procedures NTP number 553 3021 258 Use this document to perform upgrades on Meridian Large Systems This document also contains information on database transfers Call Processor card upgrades and network group upgrades October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 37 This document also contains information on converting Release 19 0x or later software to CS 1000 Release 4 0 or later on Meridian 1 Options 51C 61C 81 81C and 81C Call Processor Pentium II CP PII This book is divided into three volumes Nortel Networks Communication Server 1000 Release 4 0 Fiber Remote IPE Description Installation and Maintenance NTP number 553 3021 354 This Nortel Networks technical publication NTP provides information specific to the implementation of the Fiber Remote Intelligent Peripheral Equipment IPE service It describes the operation of the fiber optic equipment and
184. cation Feature Packages are listed in two separate sections in this manual both alphabetically and numerically Meridian 1 Software Input Output Guide System Messages This publication is intended as a comprehensive reference guide to interpreting and responding to error messages This material is applicable to Meridian 1 and Meridian SL 1 switches equipped with generic software Meridian 1 Software Input Output Guide Maintenance This document describes and explains when to use the various Meridian 1 commands that can be input to view and print status of switch information perform background tests and disable enable and test system hardware for example a particular telephone Meridian 1 Intelligent Peripheral Equipment Circuit Cards Option 11 Description and Installation This document is a Supplement to the Option 11 Installation Guide 553 3011 210 It describes the functions and applications of the circuit cards available for specific regions or countries Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 84 Option 11C specific documents Meridian 1 and Succession Communication Server for Enterprise 1000 Option 11C 1 5 Mb DTI PRI Description Installation and Maintenance The 1 5 Mb standard is specific to the North American market This document contains specific information on how to install configure and maintain ISDN DTI PRI on Meridian 1 Option 11C systems It provides informa
185. ch P0990678 Message Networking links your voicemail system with voicemail systems at different locations This guide leads a System Administrator through setting up Message Networking and is an ongoing reference aid Use this guide if you have a Business Communications Manager CallPilot Mini or CallPilot 150 system CallPilot Programming Record Order code English P0941757 Order code French P0990672 Use this guide to record how you program your CallPilot Mini CallPilot 150 or Business Communications Manager 2 5 system This guide includes a list of programming tasks for setting up your CallPilot system tables you can use to record CallPilot programming tables you can use to record CallPilot Fax and Messages and system defaults for CallPilot Mini CallPilot 150 and Business Communications Manager 2 5 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 125 User guides CallPilot Mini Quick Reference Card Order code English P0989497 Order code French P0990468 Order code Spanish P0990469 Order code Chinese P0990677 This card diagrams the keypad strokes to initialize your mailbox and use the various features of your mailbox CallPilot Mini 150 Desktop Messaging Quick Reference Guide Order code English P0990116 Order code French P0990681 Order code Spanish P0990473 Order code Chinese P0990682 This guide describes how to use CallPilot Desktop Messaging It prov
186. ckage contains fifteen copies of the end user guides for the regular Meridian Mail user interface The package contains the following documents man NTP Individually Document Package Title number PEC code CPC code orderable Qty in pkg Voice Messaging User Guide N A P0911010 P0911010 Yes 15 German Voice Messaging Quick Reference Card N A P0911022 P0911022 Yes 15 German Voice Messaging Keypad Template Ger N A P0875602 P0875602 No 15 Meridian Mail Release 13 Voice Messaging User Guide Package Danish CPC code A0799630 PEC code NTKR50AA This package contains fifteen copies of the end user guides for the regular Meridian Mail user interface The package contains the following documents Danish NTP Individually Document Package Title number PEC code CPC code orderable Qty in pkg Voice Messaging User Guide N A P0911006 P0911006 Yes 15 Danish Voice Messaging Quick Reference Card N A P0911018 P0911018 Yes 15 Danish Voice Messaging Keypad Template N A NTMD59AA A0725261 No 15 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 165 Meridian Mail Release 13 Voice Messaging User Guide Package Turkish CPC code A0799638 PEC code NTKR56AA This package contains fifteen copies of the end user guides for the regular Meridian Mail user interface The package contains the following documents
187. code European Spanish P0936380b2 CPC code German P0936380b3 CPC code Italian P0936380b4 CPC code Norwegian P0936380b5 This user card provides instructions about using the features and interface of your T7000 telephone Business Communications Manager T7208 Telephone User Card CPC code English P0935245 CPC code Canadian French P0935246 CPC code United Kingdom English P0934577 CPC code Netherlands P0934568 CPC code Danish P0934569 CPC code Swedish P0934570 CPC code European French P0934576 CPC code European Spanish P0934575 CPC code Latin American Spanish P0935247 CPC code German P0934573 CPC code Italian P0934574 CPC code Norwegian P0934572 This user card provides instructions about using the features and interface of your T7208 telephone Business Communications Manager T7316 Telephone User Card CPC code English P0935248 CPC code Canadian French P0935249 CPC code United Kingdom English P0934586 CPC code Netherlands P0934578 CPC code Danish P0934579 CPC code Swedish P0934580 CPC code European French P0934585 CPC code European Spanish P0934584 CPC code Latin American Spanish P0935250 CPC code German P0934582 CPC code Italian P0934583 CPC code Norwegian P0934581 This user card provides instructions about using the features and interface of your T7316 telephone October 2004 Global Enterprise Documentation Catalog Sta
188. code indicated to order the document Symposium Web Center Client 4 0 Base Application Documentation Package CPC code A0814663 PEC code NT9F98BA This package includes the documentation for the Symposium Web Center Client 4 0 as indicated below CD ROM CPC Individually Document Package Title NTP number PEC code code orderable Qty in pkg Planning Installation and Administration 297 2183 150 N A N A No 1 Guide Supervisor s Reference Manual 297 2183 801 N A N A No 1 Symposium Web Client Documentation N A NTORO1AA A0838247 Yes 1 Symposium Web Center Client 4 0 Documentation CD ROM CPC code A0838247 PEC code NTORO1AA This CD ROM includes all the documentation for the Symposium Web Center Client 4 0 as described in the document descriptions October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 233 Symposium Call Center Web Client 4 5 Symposium Call Center Web Client 4 5 enables call center supervisors and administrators to manage and configure the call center and its users define access to Symposium Web Client applications and data and view real time and historical reports through a web browser on their desktop The following documents support the Symposium Call Center Web Client Symposium Call Center Web Client Planning Installation and Maintenance Guide NTP number 297 2183 117 This guide provides step by step instructions for the
189. cription 29 Automatic Call Distribution Feature Description 42 Automatic Call Distribution Management Commands and Reports 42 B Background Terminal Facility Description 43 Base Application Documentation Package Symposium Call Center Web Client 232 234 Basic and Network Alternate Route Selection General Description 53 Basic and Network Authorization Code Description 54 Basic Network Features 33 BCM 3 0 303 321 BCM IVR Integration Supplement 255 Branch Office 27 British Telecom Digital Access Signaling System No 2 76 British Telecom Digital Private Network Signaling Sys tem No 1 78 Buffer Interface Protocol Converter 44 Business Communications Manager 3 0 303 321 BCM 1000 Installation and Maintenance Guide 321 BCM 200 400 Installation and Maintenance Guide 321 Bix Box Wiring Guide 321 Business Communication Manager Attendant Con sole Setup and Operation Guide 333 Business Communication Manager Attendant Con sole User Guide 333 Business Communication Manager Media Process ing Server Series COMMGR Reference Man ual 334 Business Communications Manager ATA User Guide 330 Business Communications Manager BCM IVR In tegration Supplement 334 Business Communications Manager Call Detail Re cording System Administration Guide 332 Business Communications Manager CAP User Card 329 Business Communications Manager CAPN User Card 329 Business Communications Manager DECT Deploy ment Tool 322 Business Communicat
190. cription tables Use the order code indicated to order the document Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 300 Norstar Voice Mail 4 1 CD ROM Documentation Package CPC code AA0991035 PEC code NTAB3387 This documentation CD ROM contains all the documents required to support Norstar Voice Mail 4 1 Individually Document Package Title NTP number PEC code CPC code orderable Norstar Applications Module Installation and N A N A P098822 Yes Maintenance Manual Norstar Voice Mail 4 0 Installation Guide N A N A P0886605 Yes Norstar Voice Mail 4 0 Security Key Code Installa N A N A P0908825 Yes tion Guide Norstar Voice Mail 4 0 Set Up and Operation Guide N A N A P0886600 Yes Norstar Voice Mail 4 0 Programming Record N A N A P0886610 Yes Norstar Voice Mail 4 1 Documentation Addendum N A N A P0994346 Yes Norstar Voice Mail PRI Addendum N A N A P0889480 Yes Norstar Voice Mail Voice Channel Upgrade Guide N A N A P0886617 Yes Norstar Voice Mail 4 0 Reference Guide N A N A P0886602 Yes Norstar Voice Mail 4 0 Quick Reference Guide N A N A P0886612 Yes Norstar Voice Mail Quick Reference Guide for N A N A P0994338 Yes Remote Users Norstar Voice Mail 4 1 Software Upgrade and N A N A P0994577 Yes Installation Overview Norstar Voice Mail 4 1 Software Upgrade Guide N A N A P0994576 Yes Norstar Voice Mail 4 1 Software Add on Guide N A N
191. ctionality from a two line display telephone Nortel Networks Call Center Reporting Set Up and Operation Guide Order code English P0995910 This guide is designed to assist a System Manager in the installation set up and operation of Nortel Networks Call Center Reporting Nortel Networks Call Center Reporting is common to both the Business Communications Manager 2 5 and the CallPilot 100 150 Call Center systems Use this guide as an ongoing reference Nortel Networks ipView Software Wallboard Set Up and Operation Guide Order code English P0995911 Order code French P0988908 Nortel Networks ipView Software Wallboard is a Windows software application that provides a software based IP enabled wallboard on the PC desktop of Call Center Agents Nortel Networks ip View Software Wallboard is often referred to as the ipView SoftBoard Call Center Statistics and Messages from the Nortel Networks Call Center Reporting application are displayed in Real Time on the ipView SoftBoard October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 135 Administrator guides CallPilot 100 150 Telephone Administration Guide Order code English P0607189 This guide leads a System Administrator through setting up and operating CallPilot on a CallPilot 100 150 system You can program CallPilot using any two line display telephone on your Norstar system You can also use the web based CallPilot Manager to set up and operate
192. cument describes system maintenance for the CS 1000E system This document is intended for individuals responsible for configuring maintaining and troubleshooting CS 1000E systems Nortel Networks Communication Server 1000 Release 4 0 ISDN Primary Rate Interface Maintenance NTP number 553 3001 517 This document provides maintenance procedures for ISDN Primary Rate Interface PRI capability on Meridian 1 CS 1000S and CS 1000M systems Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 36 Nortel Networks Communication Server 1000 Release 4 0 ISDN Basic Rate Interface Maintenance NTP number 553 3001 518 This document describes ISDN Basic Rate Interface BRI maintenance tools and procedures to assist in identifying faults locating defective units correcting problems by fixing or replacing defective units and verifying operation after the corrections or replacements have been made Nortel Networks Communication Server 1000 Release 4 0 Software Input Output Maintenance NTP number 553 3001 511 This document contains system commands which are input to e view and print status of switch information e perform background tests e disable enable and test system hardware for example a particular phone Communication Server 1000M and Meridian 1 Small System Upgrade Procedures NTP number 553 3011 258 This document contains information required to e expand existing Small Systems using fiber opti
193. d 291 298 Modular ICS Companion Installer Guide 287 295 Modular ICS Companion System Coordinator Guide 288 295 Modular ICS Prime Telephone User Card 298 Modular ICS Telephone Feature Card 299 Norstar Voice Mail 4 1 CD ROM Documentation Package 300 T7100 Telephone User Card 289 296 T7208 Telephone User Card 289 297 T7316 Telephone User Card 289 297 T7316E Telephone User Card 290 T7406 Cordless Telephone Installation Guide 289 296 nance Manual 279 Norstar Voice Mail 279 AMIS Set Up and Operation Guide 284 AMIS User Guide 284 Desktop Accessories Client Software Installation Guide 284 Desktop Messaging Quick Reference Guide 285 document descriptions 279 Documentation Addendum 280 FAX Installation Guide 283 FAX Set Up and Operation Guide 283 FAX User Guide 283 Installation Guide 279 ISDN PRI Addendum 281 Norstar Applications Module Installation and Main tenance Manual 279 Norstar Voice Mail 4 1 CD ROM Documentation Package 285 packaging details 285 Programming Record 279 Quick Reference for Remote Users 280 Quick Reference Guide 280 Reference Guide 280 Security Key Code Installation Guide 281 Set Up and Operation Guide 280 Software Add on Guide 282 Software Upgrade 282 Software Upgrade and Installation Overview 282 Speech Recognition Automated Attendant Set Up and Operation Guide 283 Voice Channel Upgrade Guide 281 VPIM Digital Networking Set Up and Operation Guide 284 VPIM D
194. d Authorization Features User Manual 251 Nortel Networks Media Processing Server Series GeoTel Features User Manual 251 Nortel Networks Media Processing Server Series Host Communications Reference Manual 251 Nortel Networks Media Processing Server Series IEX Features User Manual 251 Nortel Networks Media Processing Server Series OSCAR 6 0 1 FAAST 5 2 Resource Guide 256 Nortel Networks Media Processing Server Series OSCAR 6 0 1 Installation Guide and Release Notes 257 Nortel Networks Media Processing Server Series OSCAR 6 0 1 Nuance 8 Dynamic Grammar Feature Guide 257 Nortel Networks Media Processing Server Series OSCAR 6 0 1 Nuance 8 Resource Guide 257 Nortel Networks Media Processing Server Series OSCAR 6 0 1 Nuance 8 Speaker Verification Feature Guide 257 Nortel Networks Media Processing Server Series OSCAR 6 0 1 Reference Guide 256 Nortel Networks Media Processing Server Series OSCAR 6 0 1 SpeechWorks OSR 1 1 3 Re source Guide 257 Nortel Networks Media Processing Server Series Protocol Toolkits Reference Guide 250 Nortel Networks Media Processing Server Series System Operator s Guide 252 Nortel Networks Media Processing Server Series System Reference Manual 250 Nortel Networks Media Processing Server Series Telephony Reference Manual 252 Nortel Networks Media Processing Server Series VTCPD Features User Manual 251 PeriProducer 2 30 Release Notes 258 PeriProducer CTI Toolkit
195. d Services DWS Services Guide NTP number 555 4001 023 This guide contains Dialable Wideband Services DWS descriptions for the Meridian SL 100 system These descriptions include translations log messages operational measurements and card replacement procedures Ethernet Interface Unit on LPP Services Guide NTP number 555 4001 024 This guide describes TCP IP architecture and explains how to use TCP IP protocols to connect a computer to the EIU located in the Meridian SL 100 The guide shows how to use Telnet to access the switch for maintenance and describes how to use FTP to retrieve data from the switch Meridian 1 Interworking Services Guide NTP number 555 4001 026 This guide describes how the Meridian and Meridian SL 100 PBXs can exist in the same network the interworking features used across a hybrid network and known feature compatibilities and incompatibilities Network Management for SPECTRUM Services Guide NTP number 555 4001 027 This guide provides information on setting up and using the Meridian SL 100 network management system for SPECTRUM October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 173 Digital Line Module DLM Reference Manual NTP number 555 4001 101 This manual describes the DLM associated hardware and maintenance and diagnostics User interface data schema service orders logs and operational measurements are also described Meridian SL 100 Product Guide
196. d logging into ACD queues Meridian 1 Option 11C and 11C Mini Customer Configuration Backup and Restore Guide The CCBR feature provides you with the ability to store the configuration database of an Option 11C system on a floppy disk or hard drive using a personal computer such as an IBM type PC or a Macintosh computer The stored information is used to restore the Option 11C system configuration database in the unlikely event of a system failure or to update the configuration database on an existing Option 11C system This guide contains information about computer equipment requirements It includes instructions on how to operate and use the feature from a remote or on site location October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 83 Meridian 1 Option 11C and 11C Mini Upgrade Procedures Guide This guide contains the information required to upgrade existing Option 11 and Option 11E systems to an Option 11C This includes an upgrade to Option 11C compatible with dual port expansion daughterboards from an existing Option 11C that is not compatible This guide also contains the procedures for updating software to a new release or a same release upgrade The database procedures to revert restore and archive are also included Meridian 1 Software Input Output Guide Administration This document describes input and output in the Meridian prompt response system required for switch configuration and modifi
197. d storage hours requirements are broken down by feature Meridian Mail Option 11 EC EC11 Site and Installation Planning Guide NTP number 555 7081 250 Order codes P0904491 This document helps you prepare for Meridian Mail Option 11 EC EC11 installation By following the guidelines described here you can determine the best location for your system It also outlines how to estimate the number of ports nodes and hours of storage your system requires based on the estimated system usage The methods for determining port and storage hours requirements are broken down by feature Meridian Mail Modular Option EC Installation Quick Reference Guide Order code P0907859 This document outlines installation procedures for Meridian Mail It shows you how to install and configure a Meridian Mail system connect cables between the switch and Meridian Mail program the switch to communicate with Meridian Mail and verify that your Meridian Mail system is working properly Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 156 Troubleshooting Meridian Mail Maintenance Messages SEERs Reference Guide NTP number 555 7001 510 Order codes P0904493 This document introduces you to SEERs SEER categories are described and the steps for filtering and throttling are discussed It also lists in numeric order reports belonging to a specific class Return codes and error codes are listed by SEER class along with a brief desc
198. dia Processing Server Series 1000 including known issues and resolutions Simple Network Management Protocol in the MPS Environment Order code P0607269 This document contains an overview and description of the Simple Network Management Protocol SNMP its developmental structure and its function in managing network components The Nortel Networks enterprise Management Information Base MIB its relationship to SNMP and its practical use in managing the Nortel Networks Media Processing Server Series MPS system is discussed in more detailed terms Comparisons to analogous tools and functions in Nortel s PeriView MPS management Graphical User Interface GUI are also included Java Services Bridge User s Guide Software Release 1 3 0 Order code P0607268 This document describes installation configuration and use of the Java Services Bridge JSB The JSB provides a message interface between Nortel Networks Interactive Voice Response IVR applications created with PeriProducer or in VRAM and any Java facility accessible through a Java API Java Services Bridge Release Notes Order code P0607938 This document describes software updates and enhancements that have occurred to the Java Services Bridge product The Java Services Bridge provides a message interface between IVR applications and any Java facility accessible through a Java API Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 250 HT
199. divided into 11 phases for the initial setup and configuration many of which are performed by your Nortel Networks distributor Symposium Express Call Center Call Center Maintenance and Troubleshooting Order code none PDF only This guide describes the maintenance procedures related to the Voice Services card hardware and software Packaging details This section contains details on how the Symposium Express Call Center Release 3 0 documentation is packaged Each documentation package and its contents are described in detail along with ordering codes Symposium Express Call Center Documentation CD ROM CPC code A0812239 PEC code NTHFO6AD This package contains a CD ROM with all the Symposium Express Call Center 3 0 documentation described in the Document descriptions section in Adobe Acrobat PDF format This is a multilingual CD ROM including documents that have been translated into several different languages October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 243 Symposium LinkPlexer Releases 1 1 and 1 2 LinkPlexer 1 1 is a Windows NT application that enables multiple IP clients to share the same session and DMS MSL 100 resources by acting as a proxy server between the two LinkPlexer 1 1 can connect to the switch by means of IP ICM or X 25 CompuCALL When LinkPlexer 1 1 acts as an IP capable server it enables applications that can only connect by means of IP to communicate with a swi
200. document provides the following information on Call Detail Recording CDR e an overview of CDR features e administration options e record type descriptions e record field descriptions e record output formats e record output examples Nortel Networks Communication Server 1000 Release 4 0 Automatic Call Distribution Description NTP number 553 3001 351 This document describes Automatic Call Distribution ACD the ACD Load Management System and Network Automatic Call Distribution NACD It includes feature descriptions management commands and options and feature interaction information Nortel Networks Communication Server 1000 Release 4 0 Office Data Administration System Description and Engineering NTP number 553 3001 352 This document describes the features programs and engineering requirements of Office Data Administration System ODAS ODAS enables record keeping for telephones and attendant consoles Nortel Networks Communication Server 1000 Release 4 0 Hospitality Features Description and Operation NTP number 553 3001 353 This document provides e guidelines for hospitality and health care personnel who use Background Terminal BGD to enter retrieve and modify data e description and operation information for the Message Center MC e description and configuration information for Message Registration MR e feature message control and installation and configuration information for the Property Manage
201. dows 98 clients to monitor and control Meridian 1 telephones Together these products enable the telephony capabilities of the Meridian 1 to be easily and very cost effectively integrated with Windows based business applications Document descriptions Engineering and Capacity Rules Symposium TAPI Service Provider for Meridian 1 Release 2 3 Order code P0889315 This document provides information and instructions for installing engineering and maintaining Symposium TAPI Service Provider The guide also covers troubleshooting problems Nortel Symposium Network Manager s Guide Reference Guide for Installing Configuring and Maintaining Symposium TAPI Service Provider Release 2 3 Order code NMG122000 This document describes how to install and maintain the Symposium TAPI Service Provider for Meridian 1 Release 2 3 Information in this document is intended for use by Meridian users who have bought or developed a TAPI compliant application and need a Symposium TAPI Service Provider platform to support the deployment of the application or for application developers who want to write TAPI compliant applications for deployment on the Meridian 1 Packaging details All Symposium TAPI documentation is available on the Internet at http www nortelnetworks com documentation Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 246 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page
202. e cording System Administration Guide 312 Business Communications Manager CAP User Guide 306 Business Communications Manager Companion Configuration Guide 306 Business Communications Manager Hospitality Features Card 311 Business Communications Manager i2002 Internet Telephone User Guide 309 Business Communications Manager i2004 Internet Telephone User Guide 310 Business Communications Manager LAN CTE Configuration Guide 308 Business Communications Manager NetVision Phone Administrator Guide 309 Business Communications Manager NetVision Telephone and NetVision Data Telephone IP Telephone Feature Card 310 Business Communications Manager PeriReporter User s Guide 313 Business Communications Manager Peri View Ref erence Manual 313 Business Communications Manager Programming Records 305 Business Communications Manager System wide Call Access SWCA Features Card 311 Business Communications Manager T24 Key Indi cator Module KIM Installation Card 306 Business Communications Manager T7100 Tele phone User Card 306 Business Communications Manager T7208 Tele phone User Card 306 Business Communications Manager T7316 Tele phone User Card 306 Business Communications Manager T7316E Tele phone User Card 306 Business Communications Manager T7406 Cord less Handset Installation Guide 307 Business Communications Manager T7406 Cord less Telephone User Guide 307 Business Communications Manager Telephone Fea
203. e Card 90 Meridian Digital Telephones M3902 M3903 M3904 Quick Reference Guide Package 96 Meridian Digital Telephones M3902 M3903 M3904 Quick Reference Guide Package French 96 Meridian Digital Telephones M3902 M3904 Quick Ref erence Guide 92 Meridian Digital Telephones M3903 M3904 Quick Ref erence Card 91 Meridian Digital Telephones M3905 Call Center Quick Reference Guide 92 Meridian Digital Telephones M3905 Call Center Quick Reference Guide Package 97 Meridian Digital Telephones M3905 Call Center Quick Reference Guide Package French 97 Meridian Digital Telephones M3905 Quick Reference Card 91 Meridian Digital Telephones M3905 User Guide 89 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 364 Meridian Digital Telephones M3905 User Guide Pack age 95 Meridian Digital Telephones M3905 User Guide Pack age French 96 Meridian External Alerter and Recording Interface In stallation and Application Guide 87 Meridian External Alerter and Recording Interface In stallation and Application Guide Package 97 Meridian Integrated Call Assistant MICA Engineering Installation Administration and Maintenance 46 Meridian Integrated Conference Bridge Description In stallation Administration and Maintenance 45 Meridian Integrated Personal Call Director Description Installation Administration and Maintenance 46 Meridian Integrated RAN Description Installation and
204. e French P0994349 CPC code Spanish P0994350 This document provides a quick reference to the features of Norstar Voice Mail and how to use the feature codes to implement those features when in a remote location October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 281 Norstar Voice Mail 4 0 ISDN PRI Addendum CPC code English P0889480 CPC code French P0889481 If your Norstar Voice Mail system is connected to a Norstar ICS that is using Integrated Services Digital Network ISDN PRI lines use this document to access information that is not covered in any other Norstar Voice Mail documentation Norstar Voice Mail 4 0 Voice Channel Upgrade Guide CPC code English P0886617 CPC code French P0886617f This document provides instructions for enabling the spare Voice Channels on a DVC or a BIC based system This guide also provides the requirements and procedures for enabling additional Voice Channels for the Norstar Voice Mail application Voice Channels for other applications running on your system must be enabled separately Norstar Voice Mail 4 0 Security Key Code Installation Guide CPC code English P0908825 CPC code French P0908825f This document provides information about the Norstar Voice Mail options that are enabled with a Security Key Code and provides instructions for enabling any Norstar Voice Mail Security Key Code The Norstar Voice Mail system options that are ena
205. e NTLH91AB CPC code A0539891 This package contains two CD ROMS containing the entire library of documents for CS 1000 Release 4 0 The package contains the following items Individually Qty in Document Package Title NTP number PEC code CPC code orderable pkg Nortel Networks Enterprise Multimedia N A NTLH91AB A0539891 Yes 1 Documentation CD ROM Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 40 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 41 Meridian 1 Release 25 40 Large Systems The following sections describe the documents available to support Meridian 1 Release 25 40 software General document descriptions Meridian 1 What s New for Meridian 1 This document is an update with references to the features introduced with Meridian 1 Release 25 40 software These features include a corporate directory the CP PII software upgrade BRI Trunk with Night Service Enhancement Scheduled Electronic Lock and Survivable IP Expansion It also includes administration maintenance and system message updates for Meridian 1 Release 25 40 Library Navigator The Library Navigator provides an overview of the library lists the library s contents and explains how the library is organized Automatic Call Distribution A Meridian 1 system with the Automatic Call Distribution ACD feature is divided into two parts the ACD system and t
206. e P0607323 This document provides instructions for enabling any Software Keycode Predefined bundles of keycodes can be ordered as a single part although individual keycodes must be entered to enable specific features Business Communications Manager UPS Installation and Configuration Guide CPC code P0607323 This book describes how to install configure and monitor the Uninterruptable power supply UPS on the Business Communications Manager BCM 200 400 and 1000 models Nortel Networks M626x DECT Deployment Tool CPC code MNPS9006DAAAA01 The purpose of this guide is to show the user how to optimize operation of the M626x DECT deployment tool and to carry out deployment successfully The first part of this guide provides details for installing the equipment and putting it in service The second part of this guide contains an overview of the basic notions and provides advice on how to carry out deployment of the best possible quality at the customer site Business Communications Manager version 3 5 software DECT Installation and Maintenance Manual CPC code P0606013 This manual describes how to install and initialize a DECT system Information in this document explains e how to set up and operate the DECT media bay module e how to set up and operate the radio base stations e how to subscribe the cordless handsets to the system October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 305 Busine
207. e machine The ATA 2 provides on premise service only This guide includes e ATA 2 features used with the Business Communications Manager base unit e Data Communications information e Troubleshooting information October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 331 Business Communications Manager Telephone Feature Card CPC code English P0993297 CPC code Canadian French P0941607 CPC code Latin American Spanish P0941608 CPC code United Kingdom English P0941609 CPC code Netherlands P0941610 CPC code Danish P0941611 CPC code Swedish P0941612 CPC code European French P0935986 CPC code European Spanish P0925987 CPC code German P0935988 CPC code Italian P0935989 CPC code Norwegian P0935990 This book indicates which buttons to use on the different types of Nortel Networks telephones to use the available telephone features Refer to each user card for specific details about each type of telephone Business Communications Manager NP 4046 100 NetVision Telephone Feature Card CPC code English P0988138 CPC code European French P0988426 CPC code European Spanish P0988625 CPC code German P0988626 CPC code Italian P0988627 This document provides instructions on how to use the features and interface of the NetVision Telephone model NP 4046 100 Business Communications Manager NP 4046 300 NetVision Telephone Feature Card CPC code English
208. e 184 IP Phone Key Expansion Module User Guide 185 IP Phones Description Installation and Operation 183 IP Softphone 2050 and Mobile Voice Cllient 2050 User Guide 185 IP Softphone 2050 Call Center User Guide 184 IP Trunk Description Installation and Operation 31 IPML Distributor Software Installation Guide 256 IPML ICM Distributor Software Installation Guide Peri IPML V2 0 Peri ICM V2 0 265 IPML ICM Distributor Software Installation Guide Peri IPML V2 05 Peri ICM V2 05 265 ip View Software Wallboard Set Up and Operation Guide 318 339 ISDN Basic Rate Interface Acceptance Testing 56 ISDN Basic Rate Interface Administration 56 ISDN Basic Rate Interface Features 33 ISDN Basic Rate Interface Installation 56 ISDN Basic Rate Interface Installation and Configura tion 27 ISDN Basic Rate Interface Maintenance 36 56 ISDN PRI Addendum for Norstar Voice Mail 281 ISDN PRI Maintenance 55 ISDN Primary Rate Interface Features 32 ISDN Primary Rate Interface Installation 55 ISDN Primary Rate Interface Installation and Configura tion 26 ISDN Primary Rate Interface Maintenance 35 J Java Services Bridge Release Notes 249 Java Services Bridge User s Guide Software Release 1 3 0 249 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 358 L LAN Interface Installation Guide 75 Large System Installation and Configuration 26 Library Navigator 41 Communication Server 1000 Release
209. e 2 2 0 187 Optivity Telephony Manager Release 2 1 191 Optivity Telephony Manager Release 2 01 195 Optivity Telephony Manager Release 1 2 199 Symposium Agent Greeting 2 0 200e eee 203 Symposium Agent 2 3 M AOV ee 205 Symposium Call Center Server 4 2 000 eee eens 207 Symposium Call Center Server 4 0 2200c ee eens 213 Symposium Call Center Server 3 0 200c eee eens 223 Symposium Call Center Web Client 4 0 005 231 Symposium Call Center Web Client 4 5 0005 233 Symposium Web Center Portal 3 0 000eeeeees 237 Symposium Express Call Center Release 4 2 239 Symposium Express Call Center Release 3 0 241 Symposium LinkPlexer Releases 1 1 and 1 2 243 Symposium TAPI 2 3 1 and TAPI Service Provider 245 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Media Processing Server 500 1000 200eeeeee 247 Media Processing Server 100 000 2 eee eee eens 261 VP one sii sien end e DEERE TERE ewes 263 Norstar Voice Mail os occ ce cna LEDENDE ewe ee wa 279 iS ee ee ee ee 287 Norstar a eee ee ee er ee 295 Business Communications Manager 3 5 55 303 Business Communications Manager 3 0 321 AEX ccs Gd KA SSR eRe SEES ld ee Sew Rew eee ee 343 Global Enterprise Documentation Catalog
210. e Guide NTP number 555 7101 305 Order code P0886148 This guide provides the information and procedures that are necessary to implement integrated Audio Messaging Interchange Specification AMIS networking It outlines the steps to configure the switch and CallPilot for integrated AMIS networking It also describes how to add sites test maintain and troubleshoot CallPilot VPIM Networking Implementation and Maintenance Guide NTP number 555 7101 306 Order code P0886149 This guide provides the information and procedures that are necessary to implement integrated VPIM networking It outlines the steps to configure the switch and CallPilot for VPIM networking It also describes how to add sites test maintain and troubleshoot CallPilot NMS Implementation and Administration Guide NTP number 555 7101 302 Order code P0886145 This guide provides the information and procedures that are necessary to implement integrated NMS networking It outlines the steps to configure the switch and CallPilot for NMS networking It also describes how to test maintain and troubleshoot NMS CallPilot Network Planning Guide NTP number 555 7101 100 Order code P0886144 This guide provides a brief overview of key concepts and terminology necessary to implement a messaging network This guide introduces all the networking solutions offered with CallPilot and describes specific feature interactions This guide also explains the process that you follow to
211. e Release 1 0 Order code P0993002 This document provides a feature description and reference for PeriSQL and SQLCInt software functions as well as SQL database libraries This document also includes installation configuration and operation information PeriRDB User s Guide Software Release 2 1 Order code P0602814 This document provides a feature description and reference for PeriSQL and SQLClnt software functions as well as SQL database libraries This document also includes installation configuration and operation information PeriView Reference Manual Software Release 2 1 Order code P0602566 PeriView is a Graphical User Interface GUI tool that you use with the Nortel Networks Media Processing Server Series This document provides information about how to use PeriView and its subset of tools A companion document PeriView Quick Start Guide offers a concentrated version of this material Packaging details The documents for Media Processing Server 500 and Media Processing Server 1000 are available on the software CD ROM that came with your system or from Helmsman Express located at http www nortelnetworks com documentation October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 261 Media Processing Server 100 The Media Processing Server 100 MPS 100 provides state of the art solutions for today s Media Processing and Contact Center environments These systems are web centric and
212. eb based interface and from a telephone If you use the CallPilot 150 system you can set up and administer some Call Center functionality from a two line display telephone Nortel Networks Call Center Reporting Set Up and Operation Guide Order code English P0919439 Order code French P0937686 This guide is designed to assist a System Manager in the installation set up and operation of Nortel Networks Call Center Reporting Nortel Networks Call Center Reporting is common to both the Business Communications Manager 2 5 and the CallPilot 100 150 Call Center systems Use this guide as an ongoing reference Nortel Networks ipView Software Wallboard Set Up and Operation Guide Order code English P0988907 Order code French P0988908 Nortel Networks ipView Software Wallboard is a Windows software application that provides a software based IP enabled wallboard on the PC desktop of Call Center Agents Nortel Networks ip View Software Wallboard is often referred to as the ipView SoftBoard Call Center Statistics and Messages from the Nortel Networks Call Center Reporting application are displayed in Real Time on the ipView SoftBoard October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 143 Administrator guides CallPilot 150 Telephone Administration Guide Order code English P0919416 Order code French P0919446 This guide leads a System Administrator through setting up and operating CallPilot on
213. ed to describe both the Nortel Networks Media Processing Server Series MPS100 and MPS1000 and the Voice Processing Series with Integration and Scalability VPS is platforms Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 262 PeriProducer CTI Toolkit User s Guide for M1 DMS100 Peri IPML V2 0 5 Peri ICM V2 0 5 Order code P0602279 This document provides product descriptions installation procedures and usage information for using the Computer Telephony Integration CTI Toolkit to develop applications for Nortel Networks Media Processing Server MPS and Voice Processing Series VPS is platforms In this document Nortel Networks MPS MPS100 and MPS1000 and VPS is systems are both referred to as Processing Server PS systems or Interactive Voice Response IVR systems Packaging details The guides for the Media Processing Server 100 are available on the software CD ROM that came with your system or from Helmsman Express located at http www nortelnetworks com documentation October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 263 VPS is The Voice Processing Series interaction server VPS is products provide state of the art solutions for today s mission critical call processing environments These systems integrate a variety of call processing functions with data communication and transaction processing The VPS is family distinguishes itself by its networking f
214. elephone User Card N A N A P0935242 Yes T7208 Telephone User Card N A N A P0935245 Yes T7316 Telephone User Card N A N A P0935248 Yes T7406 Cordless Telephone User Card N A N A P0942259 Yes M7100 Telephone User Card N A N A P0749846 Yes M7208 Telephone User Card N A N A P0749848 Yes M7310 Telephone User Card N A N A P0749850 Yes M7324 Telephone User Card N A N A P0749852 Yes Norstar ICS Hospitality Features Card N A N A P0941572 Yes Norstar ICS System wide Call Access SWCA User N A N A P0993140 Yes Card Modular ICS Central Answering Position User Card N A N A P0941571 Yes Modular ICS Prime Telephone User Card N A N A P0992654 Yes Modular ICS Telephone Feature Card N A N A P0992653 Yes Compact ICS Telephone Feature Card N A N A P0992678 Yes October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 303 Business Communications Manager 3 5 Business Communications Manager BCM is a comprehensive converged communications system that delivers Nortel Networks reliable and proven voice processing feature rich business telephony applications and complete data networking services Business Communications Manager integrates PBX call processing functionality VoIP gateway functions web based system management and advanced QoS data routing in a single box while also providing IP services such as DHCP DNS and web caching With Business Communications Manager standalone bu
215. en incorporated November 2002 Standard 2 00 This document is up issued to incorporate OTM 2 0 CallPilot 2 0 Succession Communication Server for Enterprise 1000 Release 2 0 SCCS 3 0 SCCS 4 0 SCCS 4 2 Symposium Agent Symposium Agent Greeting MPS 100 MPS 1000 VPS is Symposium TAPI Symposium Express Call Center Release 3 0 and Symposium Web Center Portal The title of the document has been changed September 2002 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 4 Standard 1 00 First issue of this document October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 5 Contents About this document 4 iicdc cc eas eee whens eee enke anus seen 9 Documentation CD ROMS 20 c eee eee eee 13 Documentation library CD ROMS 2000 0c eee 13 Product specific documentation CD ROMS 0000 eee eae 14 CS 1000 Release 4 0 2 cca nnn eer ceesnwnn ena nn nen ee eens 21 Meridian 1 Release 25 40 Large Systems 41 General document descriptions 0000 eee eee 41 Automatic Gall Distribution sssaaa Code Ad ER Ed ak RA Ma ED 41 FOS IAN AATTEET IEIET ENVE TTT TEET T 43 Integrated Applications s sssri ER RE ERE eoori rits digi ERE RA 45 Meridian 1 standalone guides 2 255 SEERE EET ER eee 49 Meridian Data Services MA 0c cee eee 51 Networking jug suse negre essens M A o 53 Plafining anGLEngineeinigiQuides A MG MM
216. ence Guide If you are working with dynamic grammars and speaker verification you need the VPS is OSCAR Nuance Dynamic Grammar Application Guide and the VPS is OSCAR Nuance Speaker Verification Application Guide VPS is OSCAR 5 5 Nuance v7 0 4 Dynamic Grammar Feature Guide Order code P0988462 This guide documents how to implement the Dynamic Grammar feature This document applies to the Nuance Large Vocabulary Resource Version 7 0 4 with Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 274 OSCAR Open System Computing and Analysis Resource software Release 5 5 and VPS is software Release 5 4 2 The Nuance resource is available on Solaris and Windows NT OSCAR nodes In addition to this manual you also need the VPS is OSCAR 5 5 Nuance 7 0 4 Resource Guide for information about Nuance resource processing in a VPS is OSCAR network environment VPS is OSCAR 5 5 Nuance v7 0 4 Speaker Verification Feature Guide Order code P0988463 This guide documents how to implement the Speaker Verification application This document applies to the Nuance Large Vocabulary Resource Version 7 0 4 with VPS is Open Signal Computing and Analysis Resource OSCAR software Releases 5 5 on both Solaris and Windows NT platforms In addition to this manual you also need the VPS is OSCAR Nuance Resource Guide for information about Nuance resource processing in a VPS is OSCAR network environment System Reference Manuals Release
217. entation is packaged Each documentation package and its contents are described in detail along with ordering codes Some documents can also be ordered individually from Nortel Networks To see which documents can be ordered individually look at the Individually orderable column in the package description tables Use the order code indicated to order the document Norstar Voice Mail 4 1 CD ROM Documentation Package CPC code A0991035 PEC code NTAB3387 This documentation CD ROM contains all the documents required to support Norstar Voice Mail 4 1 Individually Document Package Title NTP number PEC code CPC code orderable Norstar Applications Module Installation and N A N A P098822 Yes Maintenance Manual Norstar Voice Mail 4 0 Installation Guide N A N A P0886605 Yes Norstar Voice Mail 4 0 Security Key Code Installa N A N A P0908825 Yes tion Guide Norstar Voice Mail 4 0 Set Up and Operation Guide N A N A P0886600 Yes Norstar Voice Mail 4 0 Programming Record N A N A P0886610 Yes Norstar Voice Mail 4 1 Documentation N A N A P0994346 Yes Addendum Norstar Voice Mail PRI Addendum N A N A P0889480 Yes Norstar Voice Mail Voice Channel Upgrade Guide N A N A P0886617 Yes Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 286 Individually Document Package Title NTP number PEC code CPC
218. ephone 500 2500 to work simultaneously with your M3902 M3903 M3904 or M3905 Meridian Digital Telephone M3901 Quick Reference Guide Part number P0903805 Note This document is packaged with the product and is not separately orderable This document presents the M3901 entry telephone features in a brief easily referenced format You can find descriptions of the telephone features and their mode of use M3900 Series Display based Expansion Module Installation Sheet Part number P0907186 Note This document is packaged with the product and is not separately orderable This quick reference document provides a brief illustrated description the installation procedure and the configuration method for both the Meridian 1 and the Meridian SL 100 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 89 Meridian Digital Telephones M3901 M3902 M3903 M3904 User Guide CPC code English A0858904 PEC code English NT2F79EB CPC code French A0858930 PEC code French NT2F79FA Note The packages contain five copies of the guide Part number German P0942048 Part number Spanish P09420491 Part number Portuguese P0942100 Part number Chinese P09420110 Part number Japanese P0942117 Part number Swedish P0942130 Part number Norwegian P0942136 Part number Danish P0942124 This comprehensive document includes a description of the controls on the M3900 series telephones It al
219. ephone Admin istration Guide 135 CallPilot 2 0 Desktop Messaging User Guide for In ternet Clients 137 CallPilot 2 0 Desktop Messaging User Guide for Lotus Notes 137 CallPilot 2 0 Desktop Messaging User Guide for Microsoft Outlook 137 CallPilot 2 0 Desktop Messaging User Guide for Novell GroupWise 137 CallPilot Manager Set Up nd Operation Guide 133 CallPilot Message Networking Set Up and Opera tion Guide 135 CallPilot Message Networking User Guide 136 CallPilot Mini 150 Desktop Messaging Installation and Maintenance Guide 133 CallPilot Mini 150 Desktop Messaging Quick Ref erence Guide 136 CallPilot Mini CallPilot 150 Installation and Main tenance Guide 134 CallPilot Programming Record 135 CallPilot Quick Reference Guide CallPilot Interface 136 137 CallPilot Quick Reference Guide Norstar Voice Mail Interface 136 CallPilot Reference Guide 135 Nortel Networks Call Center Reporting Set Up and Operation Guide 134 Nortel Networks Call Center Set Up and Operation Guide 134 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 134 packaging details 138 Software Keycode Installation Guide 133 Telephone Administration Guide 135 CallPilot 100 150 User Card Package English French 139 CallPilot 100 150 User Card Package English Spanish 139 CallPilot 150 Basic Call Center Telephone Administra tion Guide 135 143 CallPilot 2 0 99 Administration guides 102 CallPilot 2 0 1001rp Base Docume
220. ephone Feature User Guide 308 Business Communications Manager Telephone Features Handbook 324 Business Communications Manager User Guide 305 Business Communications Manager version 3 5 soft ware DECT Installation and Maintenance Manual 304 C C4010 C4020 Cordless Handset User Guide 147 322 C4012 Quick Reference Card 148 C4012 Trilingual User Guide 147 C4030 Trilingual User Guide 148 C4050 Swedish User Guide 147 C4050 Trilingual User Guide 147 322 Cabling Guide 58 Call Center Agent Guide 138 145 319 340 Call Center Business Planning Guide and Tools 322 Call Center Maintenance and Troubleshooting 242 Call Center Management Guide 241 Call Center Reporting 3 0 Set Up and Operation Guide 339 Call Center Reporting Set Up and Operation Guide 318 Call Center Set Up and Operation Guide 318 339 Call Center Supervisor Guide 138 145 318 339 Call Detail Recording Description and Formats 29 Call Pilot 1 07 CallPilot from Aria Command Comparison Card 118 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 348 CallPilot from Audix Command Comparison Card 118 CallPilot from PhoneMail Command Comparison Card 118 CallPilot from Serenade Command Comparison Card 119 CallPilot Installation and Configuration Part 3 Switch Setup and CallPilot Server Configura tion 119 Call Pilot Manager Set Up and Operation Guide 123 133 141 Call Processor Field Memory Upgrade 50 CallPilot 15
221. er 553 3041 210 This document provides the information necessary to install and configure a Nortel Networks Communication Server 1000E system Nortel Networks Communication Server 1000 Release 4 0 ISDN Primary Rate Interface Installation and Configuration NTP number 553 3001 201 This document describes the basic hardware and the associated installation procedures needed to equip ISDN Primary Rate Interface PRI on CS 1000M CS 1000S and Meridian 1 systems October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 27 Nortel Networks Communication Server 1000 Release 4 0 Circuit Card Description and Installation NTP number 553 3001 211 This document outlines the functions specifications applications and operation of the various circuit cards Nortel Networks Communication Server 1000 Release 4 0 ISDN Basic Rate Interface Installation and Configuration NTP number 553 3001 218 This document contains instructions for installing ISDN BRI hardware applicable to all system types It also describes acceptance testing of ISDN BRI services for Large Systems Small Systems and CS 1000S systems Nortel Networks Communication Server 1000 Release 4 0 Branch Office Installation and Configuration NTP number 553 3001 214 This document describes the Branch Office feature and contains information on planning installing configuring and maintaining branch offices Information in this document complements inf
222. er 2004 Page 290 Norstar T7316E Telephone User Card CPC code English P0603479 CPC code Canadian French P0604010 CPC code Latin American Spanish P0604011 This user card provides information about the features and interface of your T7316E telephone Norstar T7406 Cordless Telephone User Card CPC code English P0606142 CPC code Canadian French P0606143 CPC code Latin American Spanish P0942261 This user card provides information about the features and interface of your T7406 cordless telephone Norstar M7100 Telephone User Card CPC code English P0749846 CPC code Canadian French P0709281 CPC code Latin American Spanish P0749847 This user card provides information about the features and interface of your M7100 telephone Norstar M7208 Telephone User Card CPC code English P0749848 CPC code Canadian French P0709284 CPC code Latin American Spanish P0749849 This user card provides information about the features and interface of your M7208 telephone Norstar M7310 Telephone User Card CPC code English P0749850 CPC code Canadian French P0709286 CPC code Latin American Spanish P0749851 This user card provides information about the features and interface of your M7310 telephone October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 291 Norstar M7324 Telephone User Card CPC code English P0749852 CPC code Canadian French P07
223. er to the Unified Messaging functions and commands CallPilot End User Installation Instructions Order code none PDF only Administrators can provide these instructions to users who wish to install CallPilot Desktop Messaging CallPilot Telephone keypad commands What s new in 2 0 Order code English none PDF only Order code European French none PDF only Order code German none PDF only Order code Dutch none PDF only Order code Traditional Chinese none PDF only This document provides a quick reference to the changes to the telephone keypad commands in CallPilot 2 0 CallPilot Command Comparison Card A Order code none PDF only This Quick Reference Card helps users to learn the new CallPilot A style alternate user interface by showing them the key differences between CallPilot and their previous messaging system October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 107 CallPilot Command Comparison Card S Order code none PDF only This Quick Reference Card helps users to learn the new CallPilot S style alternate user interface by showing them the key differences between CallPilot and their previous messaging system CallPilot Menu Interface Quick Reference Card Order code English none PDF only Order code European French none PDF only Order code German none PDF only Order code Dutch none PDF only Order code Traditional
224. eration and Administration 54 General Maintenance Information 71 Hardware Replacement 71 Installation Planning 59 Intelligent Peripheral Equipment Circuit Cards Op tion 11 Description and Installation 83 International Loss and Level Plan Planning and En gineering 57 ISDN Basic Rate Interface Acceptance Testing 56 ISDN Basic Rate Interface Maintenance 56 ISDN PRI Maintenance 55 ISDN Primary Rate Interface Installation 55 Library Navigator 41 Line Cards Description 58 M3900 Series Meridian Digital Telephones 72 M3900 Series Meridian Digital Telephones De scription Installation and Administration 92 Meridian European Digital Telephones 72 Meridian 1 Telephones Description and Specifica tions 72 Meridian BRAnch VOlIce 1 0 Description Installa tion and Operation 46 Meridian Branch Voice 1 0 Description Installa tion and Operation 50 Meridian Communications Unit and Meridian Com munications Adapter Description Installa tion Maintenance Operation 51 Meridian Data Features Operations and Tests 52 Meridian Data Features Traffic Engineering and Configuration 52 Meridian Data Services Description 51 Meridian Integrated Call Assistant MICA Engi neering Installation Administration and Maintenance 46 Meridian Integrated Personal Call Director Descrip tion Installation Administration and Mainte nance 46 Meridian Integrated Voice Services Description In stallation Administration and Mainten
225. erprise Documentation Catalog Standard 6 00 Page 33 Nortel Networks Communication Server 1000 Release 4 0 DPNSS1 NTP number 553 3001 372 This document describes DPNSS1 It includes the following information e application protocols and principles e hardware and software requirements e hardware descriptions and schematics required to install DPNSS1 and APNSS links e overlay program administration procedures for DPNSS1 features e DPNSS1 links maintenance procedures and lists of system error messages Nortel Networks Communication Server 1000 Release 4 0 Attendant PC Description Installation and Operation NTP number 553 3001 320 This document contains information about Attendant PC software It describes software features installation and configuration administration and use of the Attendant PC LAN Interface Nortel Networks Communication Server 1000 Release 4 0 Basic Network Features NTP number 553 3001 379 This document describes networking features and packages that can be configured to meet users specific requirements Nortel Networks Communication Server 1000 Release 4 0 ISDN Basic Rate Interface Features NTP number 553 3001 380 This document describes the following for Integrated Services Digital Network Basic Rate Interface ISDN BRD e features e concepts e functional and physical characteristics e general engineering guidelines on configuring ISDN BRI functions and features Global Ent
226. erprise Documentation Catalog Standard 6 00 October 2004 Page 34 Nortel Networks Communication Server 1000 Release 4 0 Software Input Output System Messages NTP number 553 3001 411 This document provides information on interpreting and responding to an error message Nortel Networks Communication Server 1000 Release 4 0 Traffic Measurement Formats and Output NTP number 553 3001 450 This NTP provides information on how traffic data is accumulated processed and output and how to interpret the traffic reports The available traffic reports are system reports customer reports customer network reports threshold reports and traffic reports on selected terminals Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000M and Meridian 1 Small System Maintenance NTP number 553 3011 500 This document contains information required to maintain equipment and customer data clear faults and replace defective components in the Small System It includes information on e database management backing up customer data restoring customer data using the Customer Configuration Backup and Restore feature e maintenance features for Small Systems Precautions guidelines for avoiding personal injury and equipment damage Communicating with the system methods for exchanging information with the system Hardware maintenance tools descriptions of circuit card hardware CPU controls
227. es Meridian Digital Telephone documentation suite The package contains the following document Individually Qty in Document Package Title NTP number PEC code CPC code orderable pkg Meridian Digital Telephones M3901 N A NT2F79EB A0858904 No 5 M3902 M3903 M3904 User Guide Meridian Digital Telephones M3901 M3902 M3903 M3904 User Guide Package French CPC code A0858930 PEC code NT2F79FB This package contains five copies of one document in the M3900 Series Meridian Digital Telephone documentation suite The package contains the following document Individually Qty in Document Package Title NTP number PEC code CPC code orderable pkg Meridian Digital Telephones M3901 N A NT2F79FB A0858930 No 5 M3902 M3903 M3904 User Guide French Meridian Digital Telephones M3905 User Guide Package CPC code A0858929 PEC code NT2F80EB This package contains five copies of one document in the M3900 Series Meridian Digital Telephone documentation suite The package contains the following document Individually Qty in Document Package Title NTP number PEC code CPC code orderable pkg Meridian Digital Telephones M3905 User N A NT2F80EB A0858929 No 5 Guide Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 96 Meridian Digital Telephones M3905 User Guide Package French CPC code A0858934 PEC code NT2F80FB This package con
228. es operation and modes of operation keyboard and Hayes dialing specifications installation and testing procedures October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 53 Networking These documents contain an overview of Integrated Services Digital Network ISDN Primary Rate Interface PRI and Basic Rate Interface BRI descriptions of Network system operations administration and maintenance applications and descriptions of Networking features and services Document descriptions Meridian 1 Electronic Switched Network Description Installation Administration and Maintenance This document describes the signaling guidelines and considerations applicable to Electronic Switched Networks ESN You can use the information presented here to determine the compatibility of a switch that is to be incorporated as part of an ESN network To determine transmission requirements use the Electronic Switched Network Transmission Guidelines 309 3001 181 in conjunction with this document Meridian 1 Electronic Switched Network Transmission Guidelines This document describes the major transmission considerations that must be taken into account when planning an Electronic Switched Network ESN network The ESN transmission objective is to provide transmission quality comparable to public network calling Meridian 1 Basic and Network Alternate Route Selection General Description The Basic Alternate Route
229. escribed in detail along with ordering codes Some documents can also be ordered individually from Nortel Networks To see which documents can be ordered individually look at the Individually orderable column in the package description tables Use the order code indicated to order the document Symposium Call Center Server Release 4 0 Documentation CD ROM CPC code A0827206 PEC code NTUF25AB This package contains a CD ROM with all the Symposium Call Center Server 4 0 documentation described in the Document descriptions section in Adobe Acrobat PDF format Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 220 Individually orderable documents The following documents are available as individual merchandise items from Nortel Networks Individually Qtyin Document Package Title NTP number PEC code CPC code Orderable pkg Administrator s Guide N A P0918381 P0918381 No 1 Scripting Quick Reference Card N A P0911677 P0911677 No 1 Supervisor s Guide N A P0910107 P0910107 No 1 Historical Reporting and Data Dictionary N A P0910108 P0910108 No 1 Scripting Guide N A P0910109 P0910109 No 1 End to End Task Flow Guide for M1 N A P0910114 P0910114 No 1 Symposium Call Center Server M1 Base Documentation Package CPC code A0828153 PEC code NTUF24AB This package contains the following documents Individuall
230. escribed in detail along with ordering codes Some documents can also be ordered individually from Nortel Networks To see which documents can be ordered individually look at the Individually orderable column in the package description tables Use the order code indicated to order the document Symposium Web Center Client 4 5 Base Application Documentation Package CPC code A0875392 PEC code NT9F98BB This package includes the documentation for the Symposium Web Center Client 4 5 as indicated below CPC Individually Document Package Title NTP number PEC code code orderable Qty in pkg Planning Installation and Administration 297 2183 117 N A N A No 1 Guide Supervisor s Reference Manual 297 2183 918 N A N A No 1 Symposium Web Client Software N A NT9F97BB A0874740 Yes 1 Installation and Documentation CD ROM Symposium Web Center Client 4 0 to 4 5 Upgrade Base Application Documentation Package CPC code A0512352 PEC code NT9F98CA This package includes the documentation for the Symposium Web Center Client 4 0 to 4 5 upgrade as indicated below CPC Individually Document Package Title NTP number PEC code code orderable Qty in pkg Crystal Decisions RTU for Upgrade from 297 2183 117 N A N A No 1 Crystal Report CR 8 to CR 9 Keycode label N A N A P0937936 No 1 Symposium Web Client Software N A NT9F97BB A0874740 Yes 1 Installation and Documentat
231. essage Services Module MSM platform This guide includes information on the initial setup of your system its daily operation and its routine maintenance Meridian Mail System Administration Guide for Multi Customer Systems NTP number 555 7051 308 Order codes P0875929 This guide provides the procedures and related information necessary to administer a Meridian Mail Release 12 Multi Customer system operating on either a Modular Option GP Mod Op GP platform or a Message Services Module MSM platform This guide includes information on the initial setup of your system its daily operation and its routine maintenance Meridian Mail Hospitality Voice Services Implementation Guide NTP number 555 7001 221 Order codes P0875899 This document is designed to familiarize you with the Hospitality Voice Services system and features It also provides you with instructions for the installation and maintenance of the system Meridian Access Application Programming Interface API Reference Manual NTP number 555 7001 317 Order codes P0815539 Meridian ACCESS enables computers to connect to and interact with a Meridian Mail voice messaging system This guide describes the use of Meridian ACCESS Release 2 0 and its API library functions Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 158 Meridian Access Voice Prompt Editor User Guide NTP number 555 7001 318 Order codes P0875933 The guide explains how to
232. est Administration Console GAC usually by the switchboard staff Installation and maintenance Meridian Mail Modular Site and Installation Planning Guide NTP number 555 7041 200 Order codes P0904484 This document helps you prepare for Meridian Mail installation By following the guidelines described here you can determine the best size and location for your system Worksheets and checklists are provided to aid you in planning your Meridian Mail installation Information about and specifications for the installation of a Meridian 1 switch are included in this document where they pertain to Meridian Mail installation Meridian Mail Modular Option Installation and Maintenance Guide NTP number 555 7041 250 Order codes P0904485 This document describes installation and maintenance procedures to be followed by the technician or technical support engineer who installs and or maintains Meridian Mail or by the Meridian Mail system administrator It explains how to install and configure a Meridian Mail system and how to connect cables between the switch and Meridian Mail This guide also shows you how to expand a Meridian Mail system Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 154 Meridian Mail Modular Option GP Site and Installation Planning Guide NTP number 555 7051 200 Order codes P0904488 This document helps you prepare for Meridian Mail Modular Option GP installation By following the guideline
233. et Telephone Quick Reference Card The Meridian 1 and Succession Communication Server for Enterprise CSE 1000 12004 Internet Telephone connects directly to the LAN through the Ethernet connection The 12004 Internet Telephone Quick Reference Card includes an explanatory diagram of the telephone as well as brief descriptions of the features and how to use them October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 49 Meridian 1 standalone guides The Meridian 1 is a Private Branch Exchange PBX type of telephone system that is manufactured by Nortel Networks PBXs are designed to provide telephone service to large numbers of users usually between 30 and 10 000 The PBX receives the digits dialed interprets them and connects a call to the destination whether it is an internal telephone connected to the same PBX or an external telephone connected to the PBX by a trunk The Meridian 1 is a digital PBX system that can be connected to both analog and digital trunks Of the three distinct families or generations of PBX systems manufactured by Nortel Networks the most recent generation is the Meridian 1 Document descriptions Meridian 1 Options 21 through 81C Basic Telecom Management This document is intended for the novice Meridian 1 administrator or programmer It is useful whether you are installing telephones or performing programming changes on existing telephones You can find detailed instructions for pr
234. etail Recording System Administration Guide CPC code P0993139 This guide provides information about how to program a Business Communications Manager telephone This information includes items such as programming personal speed dials transferring a call and using special features Some of the features included in the Business Communications Manager telephone system are conference calls group listening group pickup directed pickup and call tracking This guide is aimed at the day to day operators of the BCM telephone system Business Communications Manager Personal Call Manager User Guide CPC code English P0604633 CPC code Canadian French P0936567 CPC code Latin American Spanish P0936568 CPC code United Kingdom English P0911644 CPC code Netherlands P0936072 CPC code Danish P0936073 CPC code Swedish P0936074 CPC code European French P0936075 CPC code European Spanish P0936076 CPC code German P0936077 CPC code Italian P0936078 CPC code Norwegian P0936079 Business Communications Manager Personal Call Manager is a Telephony Application Programming Interface TAPI based application that provides an easy to use computer interface for your telephone Personal Call Manager provides several ways to perform each task This document describes all possible methods Interactive Voice Response Installation and Configuration Guide CPC code P0994824 This guide leads a system administrator through i
235. etherlands P0995220 CPC code Danish P0995221 CPC code Swedish P0995222 CPC code European French P0995223 CPC code European Spanish P0995224 CPC code German P0995225 CPC code Italian P0995226 CPC code Norwegian P0995227 The Business Communications Manager i2004 Internet Telephone brings voice and data to your desktop This card contains information about e telephone buttons and lights e telephone display e telephone setup e how to make and answer calls e how to use the navigation buttons e how to program memory buttons e how to offset the time on your telephone display Business Communications Manager M7324 User Card CPC code English P0941600 CPC code Canadian French P0941602 CPC code Latin American Spanish P0941760 This user card provides information about the features and operation of your Business Communications Manager M7324 telephone October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 329 Business Communications Manager M7324N User Card CPC code United Kingdom English P0911595 CPC code Danish P0911605 CPC code German P0936562 CPC code European Spanish P0936561 CPC code European French P0936560 CPC code Italian P0936563 CPC code Netherlands P0911600 CPC code Norwegian P0936564 CPC code Swedish P0911610 This user card provides information about the features and operation of your Business Communications Manage
236. eyboard connected to the NAM If your system has a monitor package installed ignore any commands or prompts that appear on the screen You can add the Norstar Voice Mail 4 1 Software add on to any Norstar Applications Module NAM or Norstar Applications Module II NAM II running other Nortel approved software such as Norstar IVR applications Installing the Norstar Voice Mail 4 1 Software add on has two tasks e Entering the Norstar Voice Mail 4 1 Security Key Code e Adding the Norstar Voice Mail 4 1 Software to the system October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 283 Norstar Voice Mail Speech Recognition Automated Attendant Set Up and Operation Guide CPC code P0886635 This guide is intended to assist the System Coordinator with the set up of the Speech Recognition Automated Attendant and to serve as an ongoing reference aid Norstar Voice Mail 4 0 FAX Installation Guide CPC code English P0888634 CPC code French P0888637 Norstar Voice Mail FAX provides Norstar Voice Mail with fax functionality This installation guide is intended for the installer of Norstar Voice Mail FAX and describes how the FAX option should be installed and prepared for operation Norstar Voice Mail FAX can be installed on systems equipped with either a Media Services Base Interface Card BIC or Digital Voice Cards DVC s The procedures for installing the Digital Fax Card DFC differs between the systems
237. ffers full Meridian feature functionality Document descriptions The Small System document descriptions are divided into the following three categories e books that are common to both Option 11C and Option 11C Mini e books that are specific to Option 11C e books that are specific to Option 11C Mini Option 11C and Option 11C Mini common documents Meridian 1 and Succession Communication Server for Enterprise 1000 Features and Services This document describes the software features available with the system The features are described in feature modules arranged alphabetically Each feature module includes feature descriptions operating parameters feature interactions and feature packaging implementation and operation Meridian 1 and Succession Communication Server for Enterprise 1000 System Security Management The purpose of this document is to instruct system distributors and adminis trators on how to detect possible unauthorized access to the system and Meridian Mail and how to implement system wide security features This document describes how to plan and implement security options for a new system beginning with procedures for auditing existing system security and how to upgrade existing system security features where necessary This document also describes how to verify that security features are in place and how to use built in system monitoring and reporting facilities to uncover fraudulent and unauthorized use of te
238. following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg Modular Option Site and Installation and 555 7041 200 P0904484 P0904484 Yes 1 Planning Guide Modular Option Installation and 555 7041 250 P0904485 P0904485 Yes 1 Maintenance Guide Meridian Mail Release 13 Modular Option GP Manual Package CPC code A0779148 PEC code NT2F21AA This package contains documentation required to install and maintain a Meridian Mail Release 13 Modular Option GP platform The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg Modular Option GP Site and 555 7051 200 P0904486 P0904486 Yes 1 Installation and Planning Guide Modular Option GP Installation and 555 7051 250 P0904487 P0904487 Yes 1 Maintenance Guide Meridian Mail Release 13 Option 11 EC EC11 Manual Package CPC code A0779148 PEC code NT2F23AA This package contains documentation required to install and maintain a Meridian Mail Release 13 Modular Option GP platform The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg Option 11 EC EC11 Site and 555 7081 200 P0904490 P0904490 Yes 1 Installation Planning Guide Option 11 EC EC11 Installation and 555 7081 250
239. for an M7324 telephone You can connect up to two CAP modules to an M7324 telephone Your telephone is assigned as a central answering position by your installer or customer service representative Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 292 Packaging details This section contains details on how the documentation is packaged Each documentation package and its contents are described in detail along with ordering codes Some documents can also be ordered individually from Nortel Networks To see which documents can be ordered individually look at the Individually orderable column in the package description tables Use the order code indicated to order the document CICS MICS 6 1 Documentation Package English CPC code A0500026 PEC code NTAB3435 This package contains the documentation required to support CICS MICS 6 1 The package contains the following documents English Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CICS MICS 6 1 User Documentation N A NTAB3435 A0500026 No 1 CD ROM Trilingual Norstar ICS Telephone Feature Guide N A P0603537 No 10 English Modular ICS 6 1 Programming Record N A N A P0603545 No 1 CICS MICS 6 1 Documentation Package French CPC code A0500033 PEC code NTAB3442 This package contains the documentation required to support CICS MICS 6 1 The package co
240. formation for elements common to all MPS within the network Nortel Networks Media Processing Server Series Alarm Reference Manual Order code P0602478 This manual is a reference for the system alarm messages generated by the Nortel Networks Media Processing Server MPS Series October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 251 Nortel Networks Media Processing Server Series Host Communi cations Reference Manual Order code P0602479 This document details how to configure a Nortel Networks Media Processing Server MPS Series system to communicate with various types of host computer systems This manual provides background information and details about configuration parameters common to most host environments as well as information about optional MPS features that can be used at specific sites Nortel Networks Media Processing Server Series Credit Card Authorization Features User Manual Order code P0602480 This document details how to configure and use a MPS system to connect with financial computer networks for performing Credit Card Authorization CCA functions Nortel Networks Media Processing Server Series IEX Features User Manual Order code P0602481 This manual documents details on how the Nortel Networks Media Processing Server MPS systems provide interactive voice response functions in an enterprise wide IEX environment This manual provides background information and details a
241. from Helmsman Express at http www nortelnetworks com documentation October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 119 CallPilot from Serenade Command Comparison Card Order code none PDF only This card helps you to learn CallPilot by showing you the key differences between CallPilot and your previous messaging system Note This document is available from Helmsman Express at http www nortelnetworks com documentation Installation guides CallPilot Installation and Configuration Part 2 200i Server Hardware Installation NTP number 555 7101 213 Order code P0905786 This guide shows the steps to complete in Part 2 of the CallPilot installation It details the steps to unpack and inspect the server install the server cabling and peripheral devices and boot up the system CallPilot Installation and Configuration Part 3 Switch Setup and CallPilot Server Configuration NTP number 555 7101 211 Order code English P0905783 Order code French P0935264 This guide shows the steps to complete in Part 3 of the CallPilot server installation It details the steps to configure the switch and server program or datafill the switch to work with CallPilot and connect the Call Pilot server to the switch It also details the steps to run the Configuration Wizard change passwords and configure Remote Access Service or ppANYWHERE Steps are also included to verify test and diagnose call functi
242. ge 307 Business Communications Manager T7406 Cordless Handset Installation Guide CPC code P0606142 This document provides procedures for the first time charge of your handset battery packs and when you first set up your T7406 system Business Communications Manager T7406 Cordless Telephone User Card CPC code P0942259 This card is a guide to the features and components of the T7406 telephone Business Communications Manager BST Doorphone Installation and Configuration Guide CPC code P0606224 This guide leads a Nortel Networks installer and or system administrator through installing and configuring a BST Doorphone on a Business Communications Manager system Business Communications Manager BST Doorphone User Guide CPC code P0605668 This document is a guide to the features and components of the T7406 telephone Business Communications Manager ATA User Guide CPC code P0941629 Business Communications Manager Analog Terminal Adapter 2 ATA 2 connects a station port to a standard analog voice device such as a single line telephone or a data communication device such as a modem or facsimile machine The ATA 2 provides on premise service only This guide describes e ATA 2 features used with the Business Communications Manager base unit e data communication information e troubleshooting Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 308 Business Communications Manager Telep
243. ging User Interface VMUIF variant of the Meridian Mail user interface The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg Voice Messaging User Guide VMUIF N A P0904925 P0904925 Yes 15 Voice Messaging Quick Reference Card N A P0904926 P0904926 Yes 15 VMUIF October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 169 Individually orderable documents for Meridian Mail The following documents are available as individual merchandise items from Nortel Networks Individually Document Package Title NTP number PEC code CPC code orderable What s New on Meridian Mail Release 13 N A P0904567 P0904567 Yes PC Application Guide N A P0907072 P0907072 Yes System Installation and Modification Guide 555 7001 215 P0875888 P0875888 Yes Meridian Mail Release 13 Card Option 555 7071 210 P0904492 P0904492 Yes Installation and Maintenance Guide System Administration Guide 555 7001 301 P0875921 P0875921 Yes System Administration Tools Guide 555 7001 305 P0875922 P0875922 Yes Meridian Mail Release 12 Administration 555 7001 302 P0875923 P0875923 Yes Manual for Multi Customer Systems Book1 2 Meridian Mail Release 12 Administration 555 7001 302 P0875924 P0875924 Yes Manual for Multi Customer Sy
244. guration of an Option 11C IP Expansion Cabinet for survivability that is the ability to perform call processing from local resources when it is no longer connected to the main cabinet This includes procedures for configuring the system trunks and Internet Telephony Gateway ITG cards required Option 11C Mini specific documents Meridian 1 Option 11C Mini Expansion using Fiber Optic and IP Connectivity Guide This guide provides an overview of the available fiber optic and IP connectivity expansion options for an Option 11C Mini system It describes the main components required for expanding an Option 11C Mini system using fiber optic cables IP Cables and chassis The Mini System Controller MSC card installs modifies or upgrades system software to enable the system Meridian 1 Option 11C Mini Planning and Installation Guide Use this guide as a reference tool for Option 11C Mini installations The planning chapters describe the general design features limits and site requirements of the Option 11C Mini system The installation chapters provide complete installation instructions for installing a new Option 11C Mini system Packaging details All Small System documentation for Meridian 1 Release 25 40 is available from Helmsman Express located at http www nortelnetworks com documentation They can also be found on the Meridian Electronic Reference Library MERL The Small System documents for Meridian Release 25 40 are not i
245. guration of the Optivity Telephony Manager 2 2 Optivity Telephony Manager System Administration NTP 553 3001 330 This document is intended for CS 1000 and Meridian 1 system administrators using a Microsoft Windows based PC for management activities This document provides information for System Administration for Optivity Telephony Manager 2 2 Optivity Telephony Manager Release 2 2 Telemanagement Applications NTP 553 3001 331 This guide is intended for Communication Server 1000 and Meridian 1 system administrators using a Microsoft Windows based PC for management activities Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 188 This guide provides information for Optivity Telephony Manager 2 2 Teleman agement Applications Optivity Telephony Manager Desktop User Guide CPC code English P0609276 CPC code French P0609277 CPC code German P0609278 This document applies to OTM 2 2 for Nortel Networks Communication Server 1000 Release 4 0 software Optivity Telephony Manager OTM Desktop User Guide enables you to view and modify the configuration of your telephone through a web browser This document provides instructions for user login viewing the profile changing telephone pages and web reporting Packaging details Optivity Telephony Manager Release 2 2 User Documentation CD ROM Order code NT8R76BA A0544547 All OTM documentation is found on this CD ROM October 2004 Gl
246. h P0919486 Order code Chinese P0990674 This card is for subscribers with display phones that use the Norstar Voice Mail interface CallPilot Quick Reference Guide CallPilot Interface Order code English P0919419 Order code French P0919449 Order code Spanish P0919487 Order code Chinese P0990675 This card is for subscribers with display phones that use the CallPilot interface October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 145 Call Center Supervisor Guide Order code English P0919438 Order code French P0919460 Order code Spanish P0941638 Order code Chinese P0990683 Call Center is an application that handles incoming calls as efficiently and economically as possible Call Center answers calls then routes the calls to agents in a skillset that most closely matches the needs of the caller If there are no agents available the calls are placed in a skillset to wait for an appropriate agent Waiting callers receive periodic announcements and informative messages This guide describes how you can use Call Center features as a supervisor or an agent Call Center Agent Guide Order code English P0919437 Order code French P0919459 Order code Spanish P0919496 Order code Chinese P0990684 Call Center is an application that handles incoming calls as efficiently and economically as possible Call Center answers calls then routes the calls to agents in a skillset that most closely mee
247. h none PDF only Order code Traditional Chinese none PDF only This user guide describes how to use the unified messaging features of CallPilot 2 0 with Lotus Notes e mail CallPilot 2 0 Desktop Messaging User Guide for Internet Clients Order code English none PDF only Order code European French none PDF only Order code German none PDF only Order code Dutch none PDF only Order code Traditional Chinese none PDF only This user guide describes how to use the unified messaging features of CallPilot 2 0 with Internet Clients e mail CallPilot 2 0 My CallPilot User Guide Order code English none PDF only Order code European French none PDF only Order code German none PDF only This user guide describes how to use the new My CallPilot web based interface that enables users to get their e mail voice and fax mail from a web based interface and change various settings on their CallPilot mailbox October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 109 Packaging details This section contains details on how the CallPilot 2 02 documentation is packaged Each documentation package and its contents is described in detail along with ordering codes Some documents can also be ordered individually from Nortel Networks To see which documents can be ordered individually look at the Individually orderable column in the package description
248. hardware information and engineering guidelines for signaling protocols based on Multifrequency Compelled Signaling MFC This document includes the MFC dependent signaling systems R2MFC and Multifrequency Signaling for Socotel This document includes information on the features supported by MFC and R2MFC Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 26 Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000M and Meridian 1 Small System Installation and Configuration NTP number 553 3011 210 This document is a reference tool for first time installations of Small Systems In addition to complete installation instructions it includes information about Survivability and the Central Answering Position CAP feature Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000M and Meridian 1 Large System Installation and Configuration NTP number 553 3021 210 This document provides installation and acceptance testing procedures for Meridian 1 Large Systems and Communication Server 1000M Large Systems Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000S Installation and Configuration NTP number 553 3031 210 This document provides the information necessary to install and configure a CS 1000S system Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000E Installation and Configuration NTP numb
249. he switch Incoming calls to the ACD portion of the system are compiled in a queue by the switch and answered by a group of assigned ACD telephones Each ACD telephone called an agent position is dedicated to a particular ACD Directory Number DN queue Each queue is defined by its ACD DN The ACD DN is a unique number of up to seven digits taken from the customer s numbering plan Incoming calls are assigned queue positions based on priority and then first in order Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 42 Document descriptions Meridian 1 and Succession Communication Server for Enterprise 1000 Automatic Call Distribution Feature Description This document is a comprehensive list of all the Automatic Call Distribution ACD basic and advanced features for agents and supervisors It also describes the ACD hardware types and options and testing procedures for both the basic and advanced ACD features Meridian 1 and Succession Communication Server for Enterprise 1000 Automatic Call Distribution Management Commands and Reports This document sets out the Automatic Call Distribution ACD load management commands that a supervisor can use to have the system respond to the customer s individual needs It also describes the optional Management Reports package listing available reports and providing the inputs for requesting various reports The ACD Management Reports feature enables the customer to mo
250. headset to logging off including using the help function Meridian Succession Attendant PC Unit Installation Guide This guide lists the steps required for installation including configuration of the Attendant PC self test and diagnostics It also provides some basic troubleshooting information related to the installation process and some future problem solving for the system administrator October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 75 Meridian Succession Attendant PC Unit Quick Reference Guide This document provides the user with a description of the basic components of Meridian Succession Attendant PC as well as first line instructions on what to do in the event of a power failure or PC failure including how to continue answering calls Meridian Succession Attendant PC LAN Interface Installation Guide This brief booklet guides you through the step by step process required for installing the Meridian Succession Attendant PC LAN Interface software It also includes instructions for configuring access privileges Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 76 DASS2 British Telecom Digital Access Signaling System No 2 DASS2 is the signaling protocol defined for PBX access to the Integrated Services Digital Network ISDN In the United Kingdom DASS2 provides digital access for PBX to U K ISDN for voice and data calls supplementary facilities s
251. hone Feature User Guide CPC code P0605795 This document is a guide to the features available on the telephones used with the Business Communications Manager Business Communications Manager LAN CTE Configuration Guide CPC code P0993299 This guide is intended for network administrators using Windows based computers and Business Communications Manager LAN CTE The LAN CTE software provides an interface among your Personal Computer your telephone and the Business Communications Manager system With the LAN CTE software you can operate Computer Telephony Engine CTE and Telephony Application Programming Interface TAPI applications from your computer Business Communications Manager 3 5 IP Telephony Configuration Guide CPC code P0604630 This guide describes IP Telephony functionality for the Business Communications Manager 3 5 system This includes information about Nortel IP telephones and the Nortel Networks 12050 Software Phone the Symbol NetVision and NetVision data telephones H 323 protocol devices and VoIP trunks H 323 and SIP October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 309 Business Communications Manager NetVision Phone Administrator Guide CPC code P0993475 This document describes how to use the Nortel version of the NetVision Phone Administrator NVPA software to configure the features for Symbol NetVision wireless IP telephone handsets Business Communications Manager
252. ian SL 100 specific NTPs map into one of the following NTP layer numbers e 555 4001 XXX and 555 8001 XXX for information common to all Meridian SL 100 PCLs e 555 4021 XXX for information specific to Defense Switched Network DSN functionality 555 4031 XXX for information specific to Commercial Systems offices Document descriptions Meridian SL 100 NTPs The Meridian SL 100 NTPs are included on the MSL17 customer documentation CD ROM order code HLM 4031 ENDCRPDF 13 03 MSL17 Service Operation Support NTP number 555 4001 011 This document provides guidelines for performing and receiving service for the Meridian SL 100 office The commitments described in this document are in support of the terms and conditions of sale of the systems and the System Support Agreement covering the system Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 172 Enhanced MAP Workstation Product Guide NTP number 555 4001 012 This guide provides an overview of the Enhanced MAP Workstation EMAP installation procedures MAP functions CD ROM electronic documentation functions and a description of how MAP and CD ROM functions can be performed simultaneously Line Side T 1 Interface for IPE LTI Services Guide NTP number 555 4001 022 This guide provides general information about the line side T 1 line interface card including hardware information card replacement procedures and data schema Dialable Wideban
253. ibed in the Document descriptions section in Adobe Acrobat PDF format October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 123 CallPilot Mini Release 1 5 CallPilot Mini Release 1 5 is a voicemail unified messaging solution for small businesses using Meridian 1 Option 11C and Meridian 1 Option 11C Mini PBX telephone systems offering a choice between voice messaging only or unified messaging with on screen access to both voicemail and e mail CallPilot Mini supports up to 200 voice mailboxes and up to 100 unified messaging desktops Document descriptions Installation guides CallPilot Manager Set Up and Operation Guide Order code English P0919415 Order code French P0990671 This guide leads a System Administrator through setting up and operating CallPilot on a Business Communications Manager 2 5 CallPilot Mini or CallPilot 150 system CallPilot works with your Business Communications Manager Meridian or Norstar system This guide also explains how to record Broadcast and Information messages CallPilot Mini 150 Desktop Messaging Installation and Maintenance Guide Order code English P0991509 Order code French P0990734 This guide tells a System Administrator how to install configure and troubleshoot CallPilot Desktop Messaging on subscribers computers Subscribers can perform some configuration and troubleshooting tasks with guidance Software Keycode Installation Guide Order
254. ice Gateway Media Cards e explains how to engineer install configure administer and maintain an IP Telephony node that contains Voice Gateway Media Cards Nortel Networks Communication Server 1000 Release 4 0 IP Phones Description Installation and Operation NTP number 553 3001 368 This document contains description installation and administration information for the following e Nortel Networks IP Phone 2001 IP Phone 2002 and IP Phone 2004 e Nortel Networks IP Phone Key Expansion Module KEM e Nortel Networks IP Softphone 2050 e Nortel Networks Mobile Voice Client MVC 2050 for Personal Digital Assistants PDAs e Nortel Networks WLAN Handset 2210 and WLAN Handset 2211 Nortel Networks IP Phone 2001 For Nortel Networks Communication Server 1000 Quick Reference Card This Quick Reference Card provides a reference to the IP Phone 2001 features Nortel Networks Communication Server 1000 Release 4 0 IP Phone 2001 User Guide Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 184 This User Guide provides a reference to the IP Phone 2001 features Nortel Networks Communication Server 1000 Release 4 0 IP Phone 2002 Call Center User Guide This User Guide describes the IP Phone 2002 features and how they can be used in a call center environment IP Phone 2002 For Nortel Networks Communication Server 1000 Quick Reference Card This Quick Reference Card provides a reference to the IP 2
255. ice Messaging Voice Messaging User Guide Order code English P0904495 Order code French P0911009 Order code German P0911010 Order code Danish P0911006 Order code Turkish P0911016 Order code Swedish P0911015 Order code Italian P0911011 Order code Finnish P0911008 Order code Spanish P0911014 Order code Portuguese P0911013 Order code Dutch P0911007 Order code Norwegian P0911012 Order code Arabic P0911004 This guide explains how to use Voice Messaging It familiarizes yourself with the frequently used procedures such as logging in playing your messages and October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 153 Applications recording your greetings Then it explores the many convenient features available with Voice Messaging Meridian ACCESS Configuration Guide NTP number 555 7001 315 Order codes P0904494 This guide describes the Meridian ACCESS Enable option configuration on Meridian Mail The guide is intended for the technical administrator responsible for Meridian ACCESS based applications This guide assumes that the technical administrator is familiar with Meridian Mail and private branch exchange PBX administration Meridian Mail Guest Administration Console User Guide Order code P0904927 This guide is designed to be read by front desk or switchboard staff in a hotel environment This guide describes the functions that can be carried out at the Gu
256. ideline for general problem solving activities Release 5 4 introduces the Windows NT operating system into the Periphonics VPS is family for the first time Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 276 VPS is Telephone Line Configuration Reference Manual Order code 9090725 1 This manual for the Voice Processing Series with integration and scalability VPS is describes how to configure the VPS to communicate with various types of telephone lines interfaces and networks VPS is Transition Guide Order code 9090721 I The purpose of this manual is to facilitate the upgrading of your Voice Operating Software from Version 4 3 VOS 4 3 to Version 5 x VOS 5 x Some VOS 4 2 4 2 1 commands are included in some of the updated command listings to aid those upgrading from pre 4 3 systems All differences between VOS 4 2 4 2 1 and 4 3 are documented in the VOS Release 4 3 Documentation Supplement User Defined Call Functions in the PeriProducer Environment Order code 9090751 I This manual is intended as a guide to producing and integrating custom Call Functions for use mm the PeriProducer environment It should be used in conjuction with the PeriProducer User s Guide and the VPS Application Server Reference Manual It is not intended as a style guide or tutorial on how to program a custom Call Function Installing Periphonics Software on an NT Platform Order code 9070724 1 This manual c
257. ides information on how to manage all your voice fax and e mail messages in one Graphical User Interface GUI for a particular environment CallPilot Mini Message Networking User Guide Order code English P0989498 Order code French P0990470 Order code Spanish P0990471 Order code Chinese P0990680 Message Networking links CallPilot or other voicemail systems at different locations This guide explains how to use Message Networking with your personal mailbox It describes how to send messages using a network delivered mailbox site based addressing and direct addressing Packaging details This section contains details on how the CallPilot Mini documentation is packaged Each documentation package and its contents are described in detail along with ordering codes Some documents can also be ordered individually from Nortel Networks To see which documents can be ordered individually look at the Individually orderable column in the package description tables Use the order code indicated to order the document Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 126 CallPilot Mini CD ROM Documentation Package CPC code A0891918 PEC code NTHY10AA This package contains a CD ROM with all the CallPilot Mini documentation described in the Document descriptions section in Adobe Acrobat PDF format CallPilot Mini Documentation Package English CPC code A0884371 PEC code NTRG25AA
258. ides information about how to use PeriView and its subset of tools Peri View 1s a Graphical User Interface GUD tool that you use with the Nortel Networks Media Processing Server Series and Voice Processing Series Platforms Business Communications Manager PeriReporter User s Guide CPC code P0988093 This guide provides information for the use of the PeriReporter tool It gives step by step instructions on gathering and displaying data from the Nortel Networks Media Processing Series system Business Communications Manager BCN IVR Integration Supplement CPC code P0995957 This manual explains variances in COMMGR PeriView and PeriReporter software functionality when it is integrated with BCM It is not meant to replace their individual user guides it is meant only to be used as a supplement to them October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 335 CallPilot Manager Set Up and Operation Guide CPC code P0919415 CallPilot Manager is a web based application that you use to set up and administer CallPilot This guide leads a System Administrator through setting up and operating CallPilot on a Business Communications Manager CallPilot Mini or CallPilot 150 system CallPilot works with your Business Communi cations Manager Meridian or Norstar system This guide also explains how to record Broadcast and Information messages CallPilot Programming Record CPC code P0941757 Use this guide to
259. ides information on incoming and outgoing calls for accounting and administration purposes This document provides you with an overview of CDR features administration options record type and record field descriptions and record output formats and examples Meridian 1 Office Data Administration System Description and Engineering The Office Data Administration System ODAS is an optional software package This feature assists in keeping records of information regarding Meridian 1 telephones and attendant consoles This document provides a Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 68 description of the programs and features included in ODAS as well as the engineering specifications Meridian 1 and Succession Communication Server for Enterprise 1000 System Management This document consists of a comprehensive overview of System Management including architecture and re partitioning You can also find sections describing Communication with the system including diagnostics and maintenance programs and LAN access Finally the guide features descriptions and procedures for system reporting security and system management applications Meridian 1 and Succession Communication Server for Enterprise 1000 System Management Applications This document describes system management applications The applications are described in modules arranged alphabetically by application name Each application module incl
260. igital Networking User Guide 284 Norstar Voice Mail 4 1 Documentation CD ROM 18 Norstar Voice Mail Quick Reference Card Remote Us ers 315 Nortel Networks Call Center Reporting Set Up and Op eration Guide 134 142 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 369 Nortel Networks Call Center Set Up and Operation Guide 134 142 Nortel Networks DECT Handset 4060 User Guide 184 Nortel Networks Enterprise Multimedia Documentation CD ROM 13 39 Nortel Networks IP Phone 2002 User Guide 184 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 134 142 Nortel Networks M626x DECT Deployment Tool 304 Nortel Networks Media Processing Server 1000 Release Notes 253 Nortel Networks Media Processing Server 500 Hardware Installation and Maintenance 253 Nortel Networks Media Processing Server 500 Overview Manual 253 Nortel Networks Media Processing Server 500 Release Notes Software Release MPS 2 1 254 Nortel Networks Media Processing Server Customer Supplied Rack Solutions Software Release 2 1 254 Nortel Networks Media Processing Server OSCAR 6 0 1 Internet Audio 1 0 2 Resource Guide 256 Nortel Networks Media Processing Server Series Alarm Reference Manual 250 Nortel Networks Media Processing Server Series Com mand Reference Manual 250 Nortel Networks Media Processing Server Series Credit Card Authorization Features User Manual 251 Nortel Networks Media Processing
261. igital Telephones M3901 Quick Reference Card Part number English P0942072 Part number French P0942079 Part number German P0942086 Part number Spanish P09420493 Part number Portuguese P0942103 Part number Japanese P0942119 Part number Swedish P0942132 Part number Norwegian P0942138 Part number Italian P0942142 Part number Danish P0942126 Note The documents are not separately rderable This Quick Reference Card includes an explanatory diagram of the M3901 model You can also find a quick reference table of the telephone s functions plus a section on feature operation and explanations Meridian Digital Telephones M3902 Quick Reference Card Part number English P0942073 Part number French P0942080 Part number German P0942087 Part number Spanish P09420494 Part number Swedish P0942133 Part number Norwegian P0942139 Part number Danish P0942127 Note The documents are not separately orderable This Quick Reference Card includes an explanatory diagram of the M3902 model You can also find sections dealing with feature operation explanations and programming the telephone October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 91 Meridian Digital Telephones M3903 M3904 Quick Reference Card Part number English P0942074 Part number French P0942081 Part number German P0942088 Part number Spanish P09420495 Part number Swedish P0942134
262. iguration Part 5 702t Server Maintenance and Diagnostics Guide 102 CallPilot Integrated AMIS Networking Implemen tation and Maintenance Guide 104 CallPilot Menu Interface Quick Reference Card 107 CallPilot Meridian Mail to CallPilot Migration Util ity Guide 104 CallPilot Network Planning Guide 105 CallPilot Networking Enhancement Guide 103 CallPilot NMS Implementation and Administration Guide 105 CallPilot Planning and Engineering Guide 99 CallPilot Reporter Guide 103 CallPilot Telephone Keypad commands 106 CallPilot VPIM Networking Implementation and Maintenance Guide 104 Desktop Messaging Quick Reference Guide 105 Installation and Configuration Guides 100 MultiMedia Messaging User Guide 105 Networking Guides 104 Planning Guides 99 Quick Reference and User Guides 106 Speech Activated Messaging User Guide 105 Unified Messaging Quick Reference Card 106 Unified Messaging Wallet Card 106 What s New Guide 99 What s New Guides 99 CallPilot 2 0 1001rp Base Documentation Package En glish 113 CallPilot 2 0 1001rp Installation and Configuration Guide Binder English 113 CallPilot 2 0 1002rp Base Documentation Package En glish 114 CallPilot 2 0 1002rp Installation and Configuration Guide Binder English 114 CallPilot 2 0 201i Base Documentation Package En glish 110 112 CallPilot 2 0 2011 Installation and Configuration Guide Binder English 110 112 CallPilot 2 0 702t Base Documentation Package En
263. implement one or more networking solutions Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 122 CallPilot 1 07 Desktop Messaging Quick Reference Guide Order code English P0907835 Order code Brazilian Portuguese P0913804 Order code Danish P0913749 Order code Dutch P0913753 Order code European Spanish P0913755 Order code Finnish P0913751 Order code European French P0912909 Order code Canadian French P0919400 Order code German P0913758 Order code Italian P0913761 Order code Japanese P0913764 Order code Korean P0913784 Order code Latin American Spanish P0913786 Order code Norwegian P0913788 Order code Simplified Chinese P0913791 Order code Swedish P0913793 Order code Traditional Chinese P0913796 This guide describes how to use CallPilot Desktop Messaging It provides information on how to manage all your voice fax and e mail messages in one Graphical User Interface GUI for a particular environment Packaging details This section contains details on how the documentation is packaged CallPilot 1 07 documentation is available in CD ROM format or on line at http www norteInetworks com documentation CallPilot 1 07 documentation is no longer available in hardcopy format CallPilot 1 07 CD ROM Documentation Package CPC code A0820762 PEC code NTRG19AE This package contains a CD ROM with all the CallPilot Release 1 07 documentation descr
264. in this document are based on the assumption that the Meridian 1 system has been installed properly and was fully operational before the fault This document does not provide procedures for replacing equipment Meridian 1 Hardware Replacement This document tells you how to replace hardware in Meridian systems including accessing the system a list of replacement guidelines and methods for replacing equipment Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 72 Telephone and attendant console description reference guides The documents in this section provide general or in depth information relating to various Meridian Series telephones Document descriptions Meridian 1 Meridian 1 Telephones Description and Specifications This document provides feature add on module and specification information for the M2000 Series Meridian Digital Telephones the M2317 Telephone the M3900 Series Meridian Digital Telephones and MCA MCU and ATA For each model you can find descriptions of the functionality physical characteristics software requirements modular options and more Meridian 1 Meridian 1 European Digital Telephones This guide provides a functional description an overview of terminal options installation procedures and specifications for European digital telephones Meridian 1 Attendant Consoles Attendant consoles are used to place and extend calls in and out of telephone switching syste
265. ines the steps to configure the switch and CallPilot for VPIM networking It also describes how to add sites test maintain and troubleshoot October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 105 CallPilot NMS Implementation and Administration Guide NTP number 555 7101 302 The guide provides the information and procedures that are necessary to implement integrated NMS networking It outlines the steps to configure the switch and CallPilot for NMS networking It also describes how to test maintain and troubleshoot NMS CallPilot Network Planning Guide NTP number 555 7101 100 This guide provides a brief overview of key concepts and terminology necessary to implement a messaging network This guide introduces all the networking solutions offered with CallPilot and describes specific feature interactions This guide also explains the process that you follow to implement one or more networking solutions Desktop Messaging Quick Reference Guide Order code none PDF only This guide describes how to use CallPilot Desktop Messaging It provides information on how to manage all your voice fax and e mail messages in one Graphical User Interface GUI for a particular environment MultiMedia Messaging User Guide Order code English none PDF only Order code European French none PDF only Order code German none PDF only Order code Dutch none PDF only Order code Traditiona
266. information for configuring your Meridian 1 switch for Symposium Call Center Server Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 216 Symposium Call Center Server Network Planner for Network Skill Based Routing NCC at independent locations Order code P0913725 Note This planner is bundled with the other planners under a single order code This planner is intended to help you record the required information for configuring network skill based routing It is not intended to recommend a particular configuration Symposium Call Center Server Network Planner for Network Skill Based Routing NCC at service locations Order code P0913725 Note This planner is bundled with the other planners under a single order code This planner is intended to help you record the required information for configuring network skill based routing Itis not intended to recommend a particular configuration Symposium Call Center Server Network Planner for the DMS MSL100 Switch Order code P0913725 Note This planner is bundled with the other planners under a single order code The Symposium Call Center Network Planner is intended to help you record the required information for configuring your DMS MSL100 switch for Symposium Call Center Server Release 4 0 Symposium Call Center Server Symposium M1 and Voice Processing Guide Order code P0910113 The Nortel Networks Symposium Call Center Server Symposium Meridi
267. informative messages This guide explains how agents use Call Center Packaging details This section contains details on how the CallPilot 100 150 documentation is packaged Each documentation package and its contents are described in detail along with ordering codes CallPilot 100 150 CD ROM Documentation Package CPC code A0994337 PEC code NTAB9867 This package contains a CD ROM with all the CallPilot 100 150 documentation described in the Document descriptions section in Adobe Acrobat PDF format October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 139 CallPilot 100 150 User Card Package English French CPC code A0893264 PEC code NTAB9822 This package contains two sets of CallPilot Quick Reference Cards one set of 20 English language cards and one set of twenty French language cards Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Quick Reference Card Eng N A N A P0919418 No 20 CallPilot Quick Reference Card Fr N A N A P0919448 No 20 CallPilot 100 150 User Card Package English Spanish CPC code A0893263 PEC code NTAB9821 This package contains two sets of CallPilot Quick Reference Cards one set of 20 English language cards and one set of twenty Spanish language cards Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg
268. ing N A NT2F77AA A0779721 No 15 Interface Installation and Application Guide Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 98 Meridian Communications Adapter User Guide Package CPC code A0779717 PEC code NT2F75AA This package contains fifteen copies of one document in the M3900 Series Meridian Digital Telephone documentation suite The product documented in this user guide is no longer being manufactured by Nortel Networks The package contains the following document Individually Qty in Document Package Title NTP number PEC code CPC code orderable pkg Meridian Communications Adapter User N A NT2F75AA A0779717 No 15 Guide October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 99 CallPilot Release 2 02 CallPilot is a unified messaging tool that brings together voicemail e mail and faxes to create a personal Communications management system that can be easily used through voice commands from virtually anywhere CallPilot builds on the customer driven functionality of Nortel Networks proven messaging products and adds highly graphic user interfaces to make system management easy and effective CallPilot 2 0 delivers over forty new high value features Among many others these new features include a new web based interface to administer the system new web based message retrieval for end users and the ability to end users to listen
269. ing multi site mobility networking and handset subscription DECT Operation Administration and Maintenance Guide NTP number English 553 3601 301 NTP number French 553 3601 301F NTP number German 553 3601 301DE The DECT operation administration and maintenance guide provides information for planners installers site maintenance personnel and administrators It contains administration programs and maintenance information about the Companion system DECT Overview NTP number English 553 3601 103 NTP number French 553 3601 103F NTP number German 553 3601 103DE This guide provides an overview of the DECT system It includes information on site planning system installation OTM DECT systems concentration traffic alarms response system and DECT provisioning records October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 149 DECT Provisioning Records NTP number English 553 3601 102 NTP number French 553 3601 102F NTP number German 553 3601 102DE This document provides information for sales representatives planners installers site maintenance personnel and administrators about provisioning Digital Enhanced Cordless Telecommunications products DECT Messaging Installation Guide Order code P0989045 The DECT Messaging Installation Guide provides information for sales representatives planners installers site maintenance personnel and administrators DECT Messaging is
270. ing 248 Media Processing Server Series Caller Message Re cording CMR Feature Documentation Guide 254 Media Processing Server Series COMMGR Refer ence Manual 247 Media Processing Server Series GeoTel Features User Manual 248 Media Processing Server Series Solaris System Op erator s Guide 248 Media Processing Server Series System Reference Manual 248 Media Processing Server Series Telephony Refer ence Manual 247 Media Processing Server Series Transition Guide 249 MPS Hardware Installation and Maintenance 255 MPS Interface to M1 Release Notes 256 Multilingual Vocabulary Management User s Guide 254 Nortel Networks Media Processing Server 1000 Re lease Notes 253 Nortel Networks Media Processing Server 500 Hardware Installation and Maintenance 253 254 255 Nortel Networks Media Processing Server 500 Overview Manual 253 Nortel Networks Media Processing Server 500 Re lease Notes Software Release MPS 2 1 254 Nortel Networks Media Processing Server Custom er Supplied Rack Solutions Software Release 2 1 254 Nortel Networks Media Processing Server OSCAR 6 0 1 Internet Audio 1 0 2 Resource Guide 256 Nortel Networks Media Processing Server Series Alarm Reference Manual 250 Nortel Networks Media Processing Server Series Command Reference Manual 250 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 360 Nortel Networks Media Processing Server Series Credit Car
271. intenance The Meridian Integrated Call Assistant MICA is an Intelligent Peripheral Equipment IPE card that automatically answers incoming calls and provides automated call attendant functionality to Meridian 1 Options 11 through 81C Based on caller input and other information MICA routes callers to their desired destination This document explains how to engineer install configure administer and maintain the NT5G01 and NT5G03 MICA cards Meridian 1 Meridian BRAnch VOlce 1 0 Description Installation and Operation This document provides information about the implementation of the Meridian BRAnch VOice 1 0 application in the Meridian 1 system This document describes the BRAnch VOice engineering installation configuration adminis tration and maintenance October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 47 Internet Applications and Terminals description guides The Meridian Internet Telephony Gateway products described in the documents listed below either support Internet Telephones by providing a Communication gateway between the IP data network and the Meridian 1 or describe the telephones themselves and how to install and operate them most effectively based on their various features Document descriptions Meridian 1 Meridian Internet Telephony Gateway ITG Trunk 1 0 Basic Per Trunk Signaling Description Installation and Operation This document provides information on the NTCW80
272. ion and maintenance information for the M3000 Touchphone and TADO Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 174 Meridian Modular Telephones Reference Manual NTP number 555 4001 114 This manual describes the Meridian Modular Telephones features installation procedures specifications hardware options testing and maintenance and ordering information It covers the following telephones M2006 M2008 M2008HF M2016S M2216 and M2616 Meridian SL 100 NTPs ASCII SMDR Data Access Description and Implementation NTP number 555 4001 119 This publication describes the ASCII Station Message Detail Recording SMDR Data Access feature It includes the following hardware requirements feature packaging datalink and X 409 410 protocols remote operations call formats datalink characteristics and user interface Meridian Programmable Data Adapter MPDA User Guide NTP number 555 4001 122 This guide describes the MPDA circuit card that mounts in a Meridian Modular Telephone The MPDA provides integrated voice and data Users can access all MPDA call processing functions and feature activations or deactivations through keypad or keyboard dialing Meridian Communications Adapter MCA Reference Manual NTP number 555 4001 123 This manual provides the following information about the MCA and its operation introduction to MCA specifications and functions a description of keypad dialing NT keybo
273. ion CD ROM October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 235 Symposium Web Center Client 4 5 Documentation CD ROM CPC code A0874740 PEC code NT9F97BB This CD ROM includes all the documentation for the Symposium Web Center Client 4 5 as described in the document descriptions Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 236 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 237 Symposium Web Center Portal 3 0 Nortel Networks Symposium WebResponse Server is a client server call center application that expands call center e mail capabilities to enables agents to view respond to and track requests from the Internet Unlike conventional e mail requests to a single e mail account Symposium WebResponse Server not only lists all of your customers requests but also records all your agents responses with the initial request This enables you to measure and control the volume of traffic from the Internet Supervisors and administrators can view both real time displays of call center activities as well as run historical reports Document descriptions Nortel Networks Symposium Web Center Portal Installation and Administration Guide NTP number 297 2183 151 The Nortel Networks Symposium Web Center Portal Installation and Administration Guide provides step by step instructions to install and configure Symposium Web Center Portal
274. ions Manager DECT Installa tion and Maintenance Manual 323 Business Communications Manager Hospitality Features Card 332 Business Communications Manager 12002 User Card 327 Business Communications Manager 12004 User Card 328 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 344 Business Communications Manager i2050 Software Phone Installation Manual 323 Business Communications Manager Internet Tele phone Switch Module Installation Guide 323 Business Communications Manager IP Telephony Configuration Guide 325 Business Communications Manager LAN CTE Configuration Guide 324 Business Communications Manager M7324 User Card 328 Business Communications Manager M7324N User Card 329 Business Communications Manager NetVision Phone Administrator Guide 325 Business Communications Manager NP 4046 100 NetVision Telephone Feature Card 331 Business Communications Manager PeriReporter User s Guide 334 Business Communications Manager PeriView Ref erence Manual 334 Business Communications Manager Personal Call Manager User Guide 333 Business Communications Manager Prime Tele phone User Card 330 Business Communications Manager Programming Operations Guide 324 Business Communications Manager Programming Record 324 Business Communications Manager System wide Call Access SWCA Features Card 332 Business Communications Manager T7100 Tele phone User Card 325 326 Business Communica
275. ions User Guide 175 Customer Data Schema 178 Dialable Wideband Services DWS Services Guide 172 Digital Line Module DLM Reference Manual 173 Enhanced MAP Workstation Product Guide 172 Ethernet Interface Unit on LPP Services Guide 172 Feature Change Reference Guide 177 Feature Description Manual 177 Getting Started with Optivity Telephony Manager User Guide 176 Intelligent Peripheral Equipment IPE Reference Manual 175 ISDN Primary Rate Interface Reference Manual 173 Line Side T 1 Interface for IPE LTT Services Guide 172 Log Report Reference Manual 178 M2000 Digital Telephones Reference Manual 173 M3000 Touchphone Reference Manual 173 M3900 Series Meridian Digital Telephones Refer ence Manual 176 Meridian Interworking Services Guide 172 Meridian Communications Adapter MCA Refer ence Manual 174 Meridian Integrated Conference Bridge Service Im plementation Guide 175 Meridian Modular Telephones Reference Manual 174 Meridian Programmable Data Adapter MPDA User Guide 174 Meridian SL 100 Product Guide 173 Network Management for SPECTRUM Services Guide 172 Network Services System Reference Manual 178 Office Parameters Reference Manual 178 Operational Measurements Reference Manual 178 Peripheral Module Release Document PM REL DOC 176 Recovery Procedures 177 Remote Peripherals General Description 173 Routine Maintenance Procedures 177 Service Operation Support 171 178 179 Service Orde
276. ity Integrated Voice Services card The Hospitality Integrated Voice Services card is an Intelligent Peripheral Equipment IPE card that provides the hospitality services of Automatic Wake Up AWU and Do Not Disturb DND Hospitality Integrated Voice Services allows a guest to order their own wake up call and set a DND order through a user friendly series of voice prompts Nortel Networks Communication Server 1000 Release 4 0 Integrated Recorded Announcer Service Implementation Guide NTP number 553 3001 360 This document provides information about the implementation of the Nortel Networks Integrated Recorded Announcer in CS 1000 and Meridian 1 systems October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 31 It describes Integrated Recorded Announcer operation and applications as well as how to install configure administer and maintain Integrated Recorded Announcer Integrated Call Assistant Service Implementation Guide NTP number 553 3001 362 This document explains how to engineer install configure administer and maintain the NTSGO1 and NT5G03 Nortel Networks Integrated Call Assistant Integrated Call Assistant is an Intelligent Peripheral Equipment IPE card that provides automated call attendant functionality Nortel Networks Communication Server 1000 Release 4 0 IP Trunk Description Installation and Operation NTP number 553 3001 363 This document describes how to engineer install
277. ively known as Processing Server PS This document also includes configuration operation and application programming information PeriReporter User s Guide Software Release 1 0 Order code P0988093 The PeriReporter User s Guide provides information for the use of the PeriReporter tool It gives step by step instructions on gathering and displaying data from the Nortel Networks Media Processing Series system PeriView Reference Manual Software Release 1 0 Order code P0988094 The PeriView Reference Manual provides information about how to use PeriView and its subset of tools A companion document PeriView Quick Start Guide offers a concentrated version of this material Visual Voice Recognition Grammar Editor Reference Guide Software Release 1 0 Order code P0989403 This manual describes the Nortel Networks Visual Voice Recognition Grammar Editor VRG This is a GUI driven grammar development tool which can be used without any knowledge of a specific grammar vendor s rules or syntax Visual Voice Recognition Grammar Editor Reference Guide Software Release 2 1 Order code P0602866 This manual describes the Nortel Networks Visual Voice Recognition Grammar Editor VRG This is a GUI driven grammar development tool which can be used without any knowledge of a specific grammar vendor s rules or syntax Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 260 PeriRDB User s Guide Softwar
278. kit along with other tools involved in the process Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 74 Meridian Succession Attendant PC The Attendant PC software enables you to perform attendant console and call processing functions on a computer workstation using pointing device or keyboard This Software operates within a Windows 95 Windows 98 Windows 20002 or Windows NT operating system environment Document descriptions Meridian Succession Attendant PC Software Installation Guide This guide provides you with all the instructions necessary for installing the Meridian Succession Attendant PC software application After you have completed the software installation you can also refer to Installing the Attendant PC interface unit and follow the procedures that describe how to install the Attendant PC unit Meridian Succession Attendant PC Software User Guide This guide is a comprehensive description of how to set up the Tools menu configure features use the Attendant PC Help facility and do common call processing tasks It includes an overview of the new features that are included with the Attendant PC software Meridian Succession Attendant PC Software Quick Start Guide This document is a condensed version of the Software User Guide making it easier for you to locate quick descriptions of the functions you require The document covers all points from connecting the handset or
279. l Chinese none PDF only CallPilot Multimedia Messaging stores all of your voice and fax messages in one personal mailbox This guide shows how to perform mailbox operation such as setting up a mailbox reviewing your messages responding to your messages and sending messages Speech Activated Messaging User Guide Order code English none PDF only Order code European French none PDF only Order code German none PDF only This guide explains how to use the Speech Activated Messaging features of CallPilot It shows you how to play your messages compose edit forward and reply to messages Steps to receive print and send fax messages are also provided Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 106 Quick Reference and User Guides Unified Messaging Wallet Card Order code English P0949466 Order code European French none PDF only Order code German none PDF only Order code Dutch none PDF only Order code Traditional Chinese none PDF only This document provides users with a wallet sized reference to the Unified Messaging functions and commands Unified Messaging Quick Reference Card Order code English P0949465 Order code European French none PDF only Order code German none PDF only Order code Dutch none PDF only Order code Traditional Chinese none PDF only This document provides a quick reference for the us
280. l Module Release Document PM RELDOC NTP number 555 4001 599 Use this document to update the software in Meridian SL 100 Peripheral Modules PMs and hardware types This document provides load names update procedures and other release specific information Translations Guide NTP number 555 4031 350 This guide describes specific datafill requirements applicable to Commercial Systems offices Alarm Clearing Procedures NTP number 555 4031 543 This publication provides alarm clearing procedures for each MAP subsystem This publication also contains common alarm clearing procedures not associated with a specific MAP subsystem Trouble Locating and Clearing Procedures NTP number 555 4031 544 This publication contains procedures for locating and clearing a fault in Commercial Systems offices These procedures are used by switch maintenance personnel to troubleshoot and clear faults October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 177 Recovery Procedures NTP number 555 4031 545 This publication contains procedures for restoring Commercial Systems offices to service These procedures are used by switch maintenance personnel Routine Maintenance Procedures NTP number 555 4031 546 This publication provides information about routine maintenance procedures on Nortel Networks equipment It is intended for personnel involved in the maintenance of the Meridian SL 100 switch Card Replacement
281. l as troubleshooting scenarios to address possible problems Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 62 Remote Office Network Engineering Guidelines This document describes the network engineering guidelines for the Remote Office 9150 unit Remote Office 911x series unit 9110 and 9115 Meridian Digital Telephone IP Adapter unit internal and external and the Reach Line Card RLC This document is intended to provide a clear understanding of how to plan your network an in depth description of Nortel Networks QoS Transitioning Technology and background information on Differentiated Services DiffServ Meridian Digital Telephone IP Adapter Installation and Administration Guide This guide provides step by step procedures for installing configuring and managing the Meridian Digital Telephone IP Adapter unit as a part of your remote services network You can find detailed descriptions of the Meridian Digital Telephone IP Adapter units all the procedures necessary to install configure and manage Meridian Digital Telephone IP Adapter units in a remote or Branch Office and suggested troubleshooting procedures for addressing possible problems October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 63 Remote Services These documents contain a description of Remote Peripheral Equipment RPE installation testing and maintenance They also describe Intelligent Pe
282. l contains installation procedures for the Nortel Networks Media Processing Server MPS software packages that make up the software release 2 1 product and run on the Solaris operating system It should be used in conjunction with the user and release notes manuals for the packages to completely understand the requirements and operation of each Nortel Networks Media Processing Server Series Telephony Reference Manual Order code P0602811 This document describes how to configure the Nortel Networks Media Processing Server Series MPS to communicate with various types of telephone lines interfaces and networks Glossary of Nortel Networks Media Processing Server Series Terminology Order code P0602812 This document defines terms specific to the programming operations and documentation of the Nortel Networks MPS Series system October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 253 VoiceXML User s Guide Order code P0603287 This document describes installation configuration and use of the Voice eXtensible Markup Language VoiceXML interpreter on the Nortel Networks Media Processing Server MPS Series Platform Nortel Networks Media Processing Server 500 Hardware Installation and Maintenance Order code P0603484 1 This document provides information about the Nortel Networks Media Processing Server MPS 500 Hardware Installation and Maintenance User Defined Call Functions in PeriProducer En
283. lains how to get your Meridian Mail network to work It includes instructions for switch configuration Meridian Mail configuration testing backing up the system maintaining the network and troubleshooting network errors Meridian Mail NTP Contents Overview NTP number 555 7001 000 Order codes P0875913 This document describes each of the Meridian Mail installation maintenance and administration NTPs and feature manuals This guide is intended for those individuals responsible for or who assist in ordering Meridian Mail documentation Meridian Mail Messaging Overview NTP number 555 7001 100 Order codes P0875913 This document describes the features and capabilities of the Meridian Mail Release 12 system and provides an overview of the supported hardware platforms and peripherals This guide is intended for anyone who wants a general understanding of the Meridian Mail hardware and system and their capabilities and limitations October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 161 Packaging details This section contains details on how the documentation is packaged Each documentation package and its contents are described in detail along with ordering codes Some documents can also be ordered individually from Nortel Networks To see which documents can be ordered individually look at the Individually orderable column in the package description tables Use the order code indicated to o
284. laris System Opera tor s Guide 248 Media Processing Server Series System Reference Man ual 248 Media Processing Server Series Telephony Reference Manual 247 Media Processing Server Series Transition Guide 249 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 361 Meridian 14 Meridian 1 ISDN Basic Rate Interface Administration 56 ISDN Basic Rate Interface Installation 56 Attendant Consoles 72 Automatic Call Distribution Management Com mands and Reports 42 Basic and Network Alternate Route Selection Gen eral Description 53 Basic and Network Authorization Code Description 54 Buffer Interface Protocol Converter 44 Cabling Guide 58 Call Processor Field Memory Upgrade 50 Capacity Engineering 59 Carrier Remote IPE Description Installation and Maintenance 63 Circuit Card Installation and Testing 70 Coordinated Dialing Plan Description 54 Digital Telephones Line Engineering Description Installation Administration and Maintenance 57 document descriptions 42 Electronic Switched Network Description Installa tion Administration and Maintenance 53 Electronic Switched Network Transmission Guide lines 53 Emergency Services Access Product Description and Administration 68 Equipment Identification 60 Fault Clearing 71 Feature Group D Description and Operation 55 Fiber Remote IPE Description Installation and Maintenance 63 Flexible Numbering Plan Description Op
285. lation Guide Order code English P0607323 Order code French P0949357 This document provides instructions for enabling software keycodes Predefined bundles of keycodes can be ordered as a single part although individual keycodes must be entered to enable specific features Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 134 CallPilot 100 150 Installation and Maintenance Guide Order code English P0604218 Order code French P0607192 The CallPilot 150 is a voice messaging product suited for small to medium sized businesses It combines the voicemail and call processing features of a large business system into a compact easy to use system This guide explains how to install CallPilot 150 how to initialize CallPilot 150 and how to troubleshoot CallPilot 150 Nortel Networks Call Center Set Up and Operation Guide Order code English P0605665 This guide leads a Call Center Administrator or a System Administrator through setting up and operating Call Center and is an ongoing reference Call Center is an application that handles incoming calls as efficiently and economically as possible Call Center answers calls then routes the calls to agents in a skillset that most closely matches the needs of the caller You set up and operate Call Center through CallPilot Manager the web based interface and from a telephone If you use the CallPilot 150 system you can set up and administer some Call Center fun
286. le Network Management Protocol SNMP its developmental structure and its function in managing network components The Periphonics enterprise Management Information Base MIB its relationship to SNMP and its practical use in managing the VPS is system is discussed in more detailed terms Comparisons to analogous tools and functions in Periphonics PeriView VPS is management platform are also included Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 268 OSCAR Release 5 4 1 VPS is OSCAR Reference Guide Order code 9091312 1 This guide documents the MSRA implementation of OSCAR Release 5 4 1 Open Signal Computing and Analysis Resource OSCAR enables speech recognition and synthesis resource processing in the VPS is environment on Solaris and NT platforms This document is valid only for VPS is software Releases 5 4 1 The contents of the document is not supported in earlier VPS is software releases VPS is OSCAR 5 4 1 Solaris Installation Guide Order code 9090506 1 This guide provides instructions for installing OSCAR Release 5 4 1 on the Solaris platform in the MSRA environment VPS is OSCAR TrueTalk v2 1 Resource Guide MSRA Order code 9090743 1 This guide documents how to implement Open Signal Computing and Analysis Resource OSCAR resource processing with the TrueTalk text to speech speech synthesis resource in an MSRA environment This document is valid for OSCAR Release 5 4 1 and True
287. lecommunication facilities Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 82 Meridian 1 and Succession Communication Server for Enterprise 1000 Option 11C and 11C Mini Technical Reference Guide This guide contains detailed technical information about the Option 11C and Option 11C Mini systems It includes information on circuit cards spares planning SDI ports tones cadences transmission parameters Meridian modular telephone sets and attendant consoles The guide is designed to provide administrators with working functionality for the components Meridian 1 Option 11C and 11C Mini Fault Clearing Guide This guide contains fault clearing information for Option 11C and Option 11C Mini It contains information required to maintain clear faults and replace defective components in the Option 11C system This includes maintenance features communicating with the system hardware maintenance tools and software maintenance tools It also provides guidelines to avoid personal injury and equipment damage with a listing for Nortel Networks assistance centers Meridian 1 Option 11C and 11C Mini Central Answering Position Guide This guide describes the Central Answering Position CAP used with Option 4 1G systems Fhe information in this guide includes a description and procedures of CAP features and a list of the required equipment The guide outlines procedures for configuring CAP key expansion modules an
288. lection of traffic and billing records e collection processing distribution and notification for alarms and events e data entry and propagation employee names and telephone numbers shared in multiple databases e Windows and web based management applications Document descriptions Optivity Telephony Manager Installation and Configuration NTP 553 3001 230 This document provides a step by step outline of the installation process using the Installation Wizard Procedures are included for configuring OTM to manage Succession 3 0 systems Information is included on hardware and software requirements An appendix provides detailed engineering guidelines Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 192 Optivity Telephony Manager System Administration This document contains an overview of OTM and a chapter detailing the Common Services provided by OTM This document also includes chapters on the following OTM applications e System Navigator e Web Navigator e Script and control files Optivity Telephony Manager Release 2 1 Telemanagement Applications NTP 553 3001 331 CPC code English P0604680 This document contains an overview of the telemanagement applications that are available for use with OTM This document includes chapters on the following OTM telemanagement applications Telecom Billing System TBS e Consolidated Call Cost Reports CCCR e Telecom Billing Systems Web Reports
289. lexibility high degree of scalability lowest lifecycle cost of ownership and modular technology upgrades in an open system design The enterprise centric architecture of the VPS is systems supports UNIX as well as the Windows NT operating system environment All VPS is products share an open modular architecture and the same software which enables applications developed for any system to operate across an entire range of systems Application development and systems management is made easy with an integrated suite of Graphical User Interface GUI tools The VPS is family of products is supported by documents grouped in the following manner e CCSS Releases 5 4 x 6 1 and 6 2 e Graphical Tools Release 5 4 1 e CTI Release 2 0 4 e CTLRelease 2 0 5 e OSCAR Releases 5 4 1 5 4 2 5 4 x and 5 5 e System Reference Manuals Releases 5 4 1 and 5 4 2 e WUP IP Release 2 0 Document descriptions CCSS Release 5 4 x CCSS 1000 2000 Feature Documentation Order code 9071307 I This manual provides information for anyone using the SS7 out of band signaling system It gives step by step instructions on installation and configuration of various files and features Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 264 CCSS Release 6 1 CCSS 1000 2000 Feature Documentation Software Release CCSS 6 1 Order code P0994069 This manual provides information for anyone using the SS7 out of band signaling system
290. llPilot release 2 0 with Microsoft Outlook e mail CallPilot 1 07 Desktop Messaging Quick Reference Guide CPC code English P0907835 CPC code Canadian French P0919400 CPC code Latin American Spanish P0913786 CPC code United Kingdom English P0907835b CPC code Netherlands P0913753 CPC code Danish P0913749 CPC code Swedish P0913793 CPC code European French P0912909 CPC code European Spanish P0913755 CPC code German P0913758 CPC code Italian P0913761 CPC code Norwegian P0913788 This document describes how to use CallPilot Desktop Messaging It provides information on how to manage all your voice fax and e mail messages in one Graphical User Interface GUI for a particular environment Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 318 Call Center Set Up and Operation Guide CPC code P0605665 This guide leads a Call Center Administrator or a System Administrator through setting up and operating Call Center and is an ongoing reference Call Center is an application that handles incoming calls as efficiently and economically as possible Call Center answers calls then routes the calls to agents in a skillset that most closely matches the needs of the caller Call Center Reporting Set Up and Operation Guide CPC code P0995910 This guide is designed to assist a System Manager in the installation setup and operation of Nortel Networks Call Center Reporting
291. lla tion and Maintenance Guide 155 Meridian Mail Modular Option EC Installation and Maintenance Guide 154 Meridian Mail Modular Option EC Installation Quick Reference Guide 155 Meridian Mail Modular Option EC Site and Installation Planning Guide 154 Meridian Mail Modular Option GP Installation and Maintenance Guide 154 Meridian Mail Modular Option GP Site and Installation Planning Guide 154 Meridian Mail Modular Option Installation and Mainte nance Guide 153 Meridian Mail Modular Site and Installation Planning Guide 153 Meridian Mail Network Message Service Administra tion Guide 159 Meridian Mail Networking Installation and Administra tion Guide 159 Meridian Mail Networking Planning Guide 159 Meridian Mail NTP Contents Overview 160 Meridian Mail Option 11 EC EC11 Site and Installa tion Planning Guide 155 Meridian Mail Option 1 1EC EC11 Site and Installation Planning Guide 155 Meridian Mail Outcalling Application Guide 158 Meridian Mail PC Applications Guide 151 Meridian Mail Release 13 Call Answering VMUIF User Guide Package 168 Meridian Mail Release 13 Documentation CD ROM 16 Meridian Mail Release 13 Modular Option EC Manual Package 161 Meridian Mail Release 13 Modular Option GP Manual Package 162 Meridian Mail Release 13 Modular Option Manual Package 162 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 366 Meridian Mail Release 13 Option 1
292. lobal Enterprise Documentation Catalog Standard 6 00 October 2004 Page 294 MICS CICS 6 1 Documentation CD ROM Package CPC code A0500026 PEC code NTAB3435 This documentation CD ROM contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Modular ICS 6 0 Installer Guide N A N A P0992638 Yes Modular ICS Companion Installer Guide N A N A P0992639 Yes Modular ICS 6 0 System Coordinator Guide N A N A P0992640 Yes Modular ICS Companion System Coordinator Guide N A N A P0992641 Yes Modular ICS 6 0 Programming Record N A N A P0992642 Yes Compact ICS 6 0 Installer Guide N A N A P0992669 Yes Compact ICS 6 0 System Coordinator Guide N A N A P0992670 Yes Compact ICS 6 0 Programming Record N A N A P0992671 Yes T7406 Cordless Telephone Installation Guide N A N A P0942257 Yes T7100 Telephone User Card N A N A P0935242 Yes T7208 Telephone User Card N A N A P0935245 Yes T7316 Telephone User Card N A N A P0935248 Yes T7406 Cordless Telephone User Card N A N A P0942259 Yes M7100 Telephone User Card N A N A P0749846 Yes M7208 Telephone User Card N A N A P0749848 Yes M7310 Telephone User Card N A N A P0749850 Yes M7324 Telephone User Card N A N A P0749852 Yes Norstar ICS Hospitality Features Card N A N A P0941572 Yes Norstar ICS System wide Call Access SWCA User N A N A P0993140 Yes Card Modular I
293. mation for configuring your DMS MSL100 switch for Symposium Call Center Server Release 3 0 Symposium Call Center Server Software Installation and Upgrade Guide Order code P0910112 The Symposium Call Center Server Software Installation and Upgrade Guide provides step by step instructions for all of the procedures you must perform to complete an installation of or perform an upgrade on the Symposium Call Center Server client and server applications Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 224 Symposium Call Center Server for the DMS MSL 100 Administrator s Guide Order code P0911818 The Nortel Networks Symposium Call Center Server Administrator s Guide provides information on how to configure and manage the configuration of your Symposium Call Center Server In addition the Administrator s Guide provides information on software maintenance tasks such as alarm monitoring and backing up and restoring the database Symposium Call Center Server Symposium and DMS Switch Guide Order code P0911815 This guide explains how to configure the DMS switch to work with Symposium Call Center Server To find out how to configure the server refer to the Administrator s Guide This guide assumes that you have already configured ICM to work with the switch Symposium Call Center Server End to End Task Flow Guide for the DMS MSL 100 Order code P0911819 This guide provides an overview of the phase
294. mended sequence of tasks and consulting the appropriate documents you can successfully set up your call center October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 209 Symposium Call Center Server Network Control Center Administrator s Guide Order code P0990170 The Nortel Networks Symposium Call Center Server Network Control Center Administrator s Guide provides information on how to implement Network Skill Based Routing NSBR in a call center Symposium Call Center Server Historical Reporting and Data Dictionary Order code P0910108 The Nortel Networks Symposium Call Center Historical Reporting and Data Dictionary Guide explains how to create and use customized reports It also provides information you need to export data to other applications Symposium Call Center Server Meridian 1 and Succession Communication Server for Enterprise 1000 SCCS Scripting Quick Reference Card Order code P0911677 This guide provides a quick reference to Symposium Call Center Server scripting guidelines including operators intrinsics scripting commands and keywords Symposium Call Center Server Meridian 1 and Succession Communication Server for Enterprise 1000 SCCS Scripting Guide Order code P0910109 The Nortel Networks Symposium Call Center Server Scripting Guide for the Meridian provides an overview of the functions of call center scripts and explains the scripting process Symposium Call Center Serve
295. ment System Interface PMSI Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 30 Nortel Networks Communication Server 1000 Release 4 0 Mini Carrier Remote Service Implementation Guide NTP number 553 3001 357 This document provides information about implementing the Mini Carrier Remote feature on CS 1000 and Meridian 1 systems It describes the operation of the mini carrier equipment and provides specific information on how to install and maintain this equipment as an integral part of the PBX systems Mini Carrier Remote equipment configuration is identical to the equivalent standard system equipment However there are some additional mini carrier specific commands that can be executed using the Man Machine Interface MMI terminal to specifically control mini carrier equipment Nortel Networks Communication Server 1000 Nortel Networks Communication Server 2100 Meridian SL 100 Nortel Networks Integrated Conference Bridge Service Implementation Guide NTP number 553 3001 358 This document explains how toinstall configure administer and maintain the Nortel Networks Integrated Conference Bridge It also describes the reports that the ICB can generate Nortel Networks Communication Server 1000 Release 4 0 Hospitality Integrated Voice Services Service Implementation Guide NTP number 553 3001 359 This document explains how to install configure administer and maintain the Nortel Networks Hospital
296. ment and a local or national code follow the code Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000E Planning and Engineering NTP number 553 3041 120 This document provides the information necessary to properly engineer a Communication Server 1000E CS 1000E system There are two major purposes for using this document to engineer an entirely new system and to evaluate a system upgrade Nortel Networks Communication Server 1000 Release 4 0 Transmission Parameters NTP number 553 3001 182 This document assists in the system installations for North American and non North American locations It also contains information about transmission parameters for all systems Nortel Networks Communication Server 1000 Release 4 0 Dialing Plans Description NTP number 553 3001 183 This document includes description operation implementation administration and maintenance information about Coordinated Dialing Plan Flexible Numbering Plan and Feature Group D Nortel Networks Communication Server 1000 Release 4 0 Spares Planning NTP number 553 3001 153 This document provides the information needed to calculate and plan for spare replaceable equipment The document also contains failure rate information for the equipment Nortel Networks Communication Server 1000 Release 4 0 Equipment Identification NTP number 553 3001 154 This document identifies equipment that can be used with Communication Serve
297. ment describes how to install the CallPilot server hardware for the 100 1rp server October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 101 CallPilot 2 02 Installation and Configuration Part 2 1002rp Server Hardware Installation NTP number 555 7101 205 Order code P0604537 This document describes how to install the CallPilot server hardware for the 1002rp server CallPilot Installation and Configuration Part 3 Meridian 1 and CallPilot Server Configuration NTP number 555 7101 222 Order code P0603579 This guide shows the steps to complete in Part 3 of the CallPilot 201i installation It details the steps for CallPilot specific switch programming running the configuration wizard and connecting Call Pilot to the switch and to the CLAN CallPilot 2 02 Installation and Configuration Part 3 Succession Communication Server for Enterprise 1000 and Call Server Configuration NTP number 555 7101 510 Order code P0604540 This guide describes the Succession CSE 1000 system setup and CallPilot server configuration steps of the CallPilot installation This includes e configuring the Succession CSE 1000 system for correct operation with CallPilot e connecting the CallPilot system to the Succession CSE 1000 system and the CLAN e configuring the CallPilot server CallPilot 2 02 Installation and Configuration Part 4 Software Installation and Maintenance NTP number 555 7101 202 Order code P0604539 Thi
298. mmunication Server 1000 Release 4 0 Communication Server 1000 System Redundancy NTP number 553 3001 307 This document provides the information necessary to plan install and configure system redundancy for CS 1000E systems and CS 1000M Large Systems Nortel Networks Communication Server 1000 Release 4 0 Simple Network Management Protocol Description and Maintenance NTP number 553 3001 519 This document describes the Simple Network Management Protocol SNMP capabilities in terms of the Call Server Signaling Server Voice Gateway Media Cards and other ITG devices It describes how SNMP is configured and how it operates to allow the management system to receive management information on the system components October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 39 User guide descriptions Nortel Networks Communication Server 1000 Release 4 0 M2016S Secure Set User Guide This User Guide provides a guide to the M2016S Secure Set features Nortel Networks Communication Server 1000 Release 4 0 M2016S Secure Set Quick Reference Guide This Quick Reference Card provides a reference to the M2016S Secure Set features Packaging details This section contains details on how the CS 4000 Release 4 0 documentation is packaged Each documentation package and its contents are described in detail along with ordering codes Nortel Networks Enterprise Multimedia Documentation CD ROM Package PEC cod
299. mposium Call Center Server Symposium Call Center Server Platform Vendor Independence Base Configuration Guide Order code P0918380 This document provides information and instructions for installing and maintaining a third party Windows NT server for Symposium Call Center Server Release 4 0 The guide also covers any troubleshooting problems that can arise Symposium Call Center Server for the Meridian 1 Administrator s Guide Order code P0918381 This document provides information on how to configure and manage the configuration of your Symposium Call Center Server This guide contains sensitive information about maintaining your Symposium Call Center Server including passwords procedures and information that can damage the system if not used correctly Nortel Networks recommends that access to this guide be restricted only to senior administrators October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 219 Symposium Call Center Server Software Installation and Maintenance Guide Order code P0918383 This document provides step by step instructions for the procedures to install or reinstall software convert software from a previous release manage and troubleshoot the server and its utilities and back up and restore data Packaging details This section contains details on how the Symposium Call Center Server Release 4 0 documentation are packaged Each documentation package and its contents are d
300. mputer Telephony Integration Adapter Installation Sheet Part number P0903265 Note This document is packaged with the product and is not separately orderable The M3900 Series Computer Telephony Integration Adapter CTIA provides an interface between M3900 Series telephones M3902 M3903 and M3904 and your PC for first party call control applications This quick reference document provides an illustrated guide to installation pin requirements the required physical environment and storage conditions Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 88 Meridian Communications Adapter M3902 M3903 M3904 M3905 User Guide CPC code A0779717 PEC code NT2F75AA Note This is a package of fifteen copies of the guide The Meridian Communications Adapter MCA is an interface that supports many desktop applications This User Guide describes how to use the MCA to interface with these desktop applications and the Meridian 1 The product described in this document is no longer being manufactured by Nortel Networks Analog Terminal Adapter Installation and Reference Sheet Part number P0903785 Note This document is packaged with the product and is not separately orderable This installation and reference card describes how to install and use the Analog Terminal Adapter ATA NTMN68 with your M3900 Series Meridian Digital Telephone The ATA enables an off the shelf analog device FAX modem or analog tel
301. ms This document provides a comprehensive description of the M1250 and M2250 attendant consoles as well as the Meridian 1 Attendant PC software application Meridian 1 M3900 Series Meridian Digital Telephones This document introduces the M3900 Series Meridian Digital Telephones It provides the user with a complete functional description a section describing enhancements for Meridian 1 Release 25 and Release 25 40 hardware options configuration procedures installation information and environmental and safety considerations October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 73 Upgrades and conversion procedures The documents in this section are resources for individuals charged with software conversion or memory upgrades on Meridian 1 systems Document descriptions Meridian 1 Software Conversion Procedures This document can be used to convert Release 19 0x or later software to Release 25 xx on Options 51C 61C 81 81C and 81C Call Processor Pentium II CP PII This document is for software conversion and memory upgrades only It contains the procedures required for pre conversion conversion and post conversion as well as descriptions and instructions for the software tools Meridian 1 Upgraded System Installation Upgrade to Options 51C 61C 81C This document sets out the preparatory steps required for the upgrades It also describes the upgrade strategy and the software installation
302. n Guide CPC code P0942257 This document provides instructions for the installation of a T7406 cordless telephone unit including information about initial charging of the battery provisioning the unit and activating features using the handset Norstar T7100 Telephone User Card CPC code P0935242 This user card provides information about the features and interface of your T7100 telephone October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 297 Norstar T7208 Telephone User Card CPC code P0935245 This user card provides information about the features and interface of your T7208 telephone Norstar T7316 Telephone User Card CPC code P0935248 This user card provides information about the features and interface of your T7316 telephone Norstar T7406 Cordless Telephone User Card CPC code P0942259 This user card provides information about the features and interface of your T7406 cordless telephone Norstar M7100 Telephone User Card CPC code P0749846 This user card provides information about the features and interface of your M7100 telephone Norstar M7208 Telephone User Card CPC code P0749848 This user card provides information about the features and interface of your M7208 telephone Norstar M7310 Telephone User Card CPC code P0749852 This user card provides information about the features and interface of your M7310 telephone Global Enterprise Documentation Catalog
303. n Release 4 0 N A P0918377 P0918377 No 1 Platform Vendor Independence Base N A P0918380 P0918380 No 1 Configuration Guide Platform Migration Guide N A P0918378 P0918378 No 1 Supervisor s Guide N A P0910107 P0910107 No 1 Historical Reporting and Data N A P0910108 P0910108 No 1 Dictionary Symposium and DMS Switch Guide N A P0911815 P0911815 No 1 Scripting Guide N A P0911816 P0911816 No 1 DMS Scripting Quick Reference Card N A P0911817 P0911817 No 1 DMS MSL Administrators Guide N A P0918382 P0918382 No 1 End to End Task Flow Guide N A P0911819 P0911819 No 1 DMS Setup Guide Package N A NTPHO4AA A0807348 No 1 Planning and Engineering Guide N A NTPHO3AB A0928156_ No 1 Package Software Installation and Maintenance N A NTPHOS5AB A0807344_ No 1 Guide Package Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 222 Symposium Call Center Server Planning and Engineering Guide Package CPC code A0828156 PEC code NTPH03AB This package contains the following document Individually Document Package Title NTP number PEC code CPC code Orderable Qty in Pkg Planning and Engineering Guide N A P0918384 P0918384 No 1 Symposium Call Center Server Software Installation and Maintenance Guide Package CPC code A0828154 PEC code NTPH05AB This package contains the following documents Individually Document Package
304. nager BCM 3 0 product offering Business Communications Manager 3 5 Multilingual Documentation CD ROM CPC code A0510885 PEC code NTAB9884 The Business Communications Manager 3 5 Documentation CD ROM contains the library of documents supporting the Business Communications Manager BCM 3 5 product offering Norstar Voice Mail 4 1 Documentation CD ROM CPC code A091035 PEC code NTAB3387 The Norstar Voice Mail 4 1 Documentation CD ROM contains the library of documents supporting the Norstar Voice Mail 4 1 product offering MICS CICS 6 0 Documentation CD ROM CPC code A0897168 PEC code NTAB9835 The MICS CICS 6 0 Documentation CD ROM contains the library of documents supporting the MICS CICS 6 0 product offering October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 19 MICS CICS 6 1 Documentation CD ROM CPC code A0500026 PEC code NTAB3435 The MICS CICS 6 1 Documentation CD ROM contains the library of documents supporting the MICS CICS 6 1 product offering MSL17 Documentation CD ROM Order Code HLM 4031 ENDCRPDF 13 03 MSL17 The MSL 17 Documentation CD ROM contains the library of documents supporting the Meridian SL 100 product offering Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 20 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 21 CS 1000 Release 4 0 CS 1000 Release 4 0 is the next generation communications system
305. nal cards It includes the following hardware configuration environmental specifications feature implementation service orders logs software maintenance and operational measurements Corporate Directory Applications User Guide NTP number 555 4001 131 This guide describes the Meridian SL 100 Corporate Application for use in M3900 telephones It includes graphic user interface screen descriptions installation and application functions Meridian Integrated Conference Bridge Service Implementation Guide NTP number 555 4001 135 This guide describes the Meridian Integrated Conference Bridge 3 MICB 3 MICB enables multiple simultaneous conferences This guide shows how to install configure operate and maintain the MICB as a part of the overall Meridian SL 100 system Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 176 M3900 Series Meridian Digital Telephones Reference Manual NTP number 555 4001 136 This manual describes the M3900 Series Meridian Digital Telephones and available accessories It provides specification information feature key usage and procedures for downloading firmware and upgrading software Getting Started with Optivity Telephony Manager User Guide NTP number 555 4001 316 This document introduces the Optivity Telephony Manager OTM for Meridian SL 100 2 0 This document s audience is service provisioning administrative and network management personnel Periphera
306. ndard 6 00 Page 327 Business Communications Manager T7406 Cordless Telephone User Card CPC code English P0942259 CPC code Canadian French P0942260 CPC code Latin American Spanish P0942261 This user card provides instructions about using the features and interface of your T7406 cordless telephone Business Communications Manager i2002 User Card CPC code English P0995228 CPC code Canadian French P0995229 CPC code Latin American Spanish P0995230 CPC code United Kingdom English P0995231 CPC code Netherlands P0995232 CPC code Danish P0995233 CPC code Swedish P0995234 CPC code European French P0995235 CPC code European Spanish P0995236 CPC code German P0995237 CPC code Italian P0995238 CPC code Norwegian P0995239 The Business Communications Manager i2002 Internet Telephone brings voice and data to your desktop This card contains information about e telephone buttons and lights e telephone display e telephone setup e how to make and answer calls e how to use the navigation buttons e how to program memory buttons e how to offset the time on your telephone display Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 328 Business Communications Manager i2004 User Card CPC code English P0995216 CPC code Canadian French P0995217 CPC code Latin American Spanish P0995218 CPC code United Kingdom English P0995219 CPC code N
307. ndividually orderable from Nortel Networks in hardcopy Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 86 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 87 M3900 Series Meridian Digital Telephones Nortel Networks M3900 Series Meridian Digital telephones redefine value in business digital telephones providing you with more value than ever Features such as the new display based interface and Call Log help enhance your productivity while self labeling keys and simplified administration greatly reduce the total cost of ownership The new display based user interface on the M3902 M3903 M3904 and M3905 helps increase your productivity by giving you access to more features with fewer keys The displays are bordered by programmable line feature keys and interactive soft keys providing access to the features you need when you need them The navigation cluster guides you through the on screen menus and prompts giving you a new level of customization and personalization Document descriptions Meridian External Alerter and Recording Interface Installation and Application Guide CPC code A0779721 PEC code NT2F77AA Note This is a package of fifteen copies of the guide This document provides all the required installation procedures along with four separate illustrated application examples product specifications and a trouble shooting guide M3900 Series Co
308. nds vocabulary This guide provides information on how to setup train and test the commands Note This document is available from Helmsman Express at http www nortelnetworks com documentation Desktop guides CallPilot End User Installation Instructions Order code none PDF only This reference guide is designed to aid the administrator of a CallPilot system facilitate end user installation It details the steps to install the various end user configuration options Note This document is available from Helmsman Express at http www nortelnetworks com documentation CallPilot from Aria Command Comparison Card Order code none PDF only This card helps you to learn CallPilot by showing you the key differences between CallPilot and your previous messaging system Note This document is available from Helmsman Express at http www nortelnetworks com documentation CallPilot from Audix Command Comparison Card Order code none PDF only This card helps you to learn CallPilot by showing you the key differences between CallPilot and your previous messaging system Note This document is available from Helmsman Express at http www nortelnetworks com documentation CallPilot from PhoneMail Command Comparison Card Order code none PDF only This card helps you to learn CallPilot by showing you the key differences between CallPilot and your previous messaging system Note This document is available
309. ng 59 Carrier Remote IPE Description Installation and Main tenance 63 CCSS 1000 2000 Feature Documentation 255 263 CCSS 1000 2000 Feature Documentation Software Re lease CCSS 6 1 264 CCSS Release 5 4 x 263 CCSS Release 6 1 264 CDR Descriptions and Formats 67 CD ROMs 13 802 11 Wireless IP Gateway for Meridian 15 Business Communications Manager 3 0 18 341 Business Communications Manager 3 5 320 Call Pilot 100 150 Release 1 5 16 Call Pilot Mini Release1 5 16 CallPilot 1 07 15 122 CallPilot 2 0 16 109 Digital Enhanced Cordless Telecommunications 15 IP Line 3 0 15 IP Line 4 0 14 M3900 Series Meridian Digital Telephones 15 94 Meridian IP Trunk 3 0 14 Meridian ITG Trunk 2 1 14 Meridian Mail Release 13 16 Meridian Mail Release 13 CD ROM Documenta tion Package 161 MERL Global Release 3 0 13 MICS CICS 6 0 18 294 302 MICS CICS 6 1 19 Norstar Voice Mail 4 1 18 285 300 Optivity Telephone Manager Release 1 2 17 Optivity Telephony Manager Release 2 0 16 OTM 16 Symposium Agent Greeting 2 0 17 Symposium Call Center Server 4 0 219 Symposium Call Center Server 4 2 17 211 Symposium Call Center Server Release 3 0 17 Symposium Call Center Server Release 4 0 17 Symposium Call Center Web Client 4 0 232 235 Symposium Express Call Center 18 Symposium Express Call Center 3 0 240 242 Symposium Web Center Portal 3 0 18 237 CICS MICS 6 0 Documentation Package 292 293 301 Circuit Card Description and Installation 27 Circui
310. ng Server Series MPS systems to provide interactive voice response functions in an enterprise wide GeoTel ICM Intelligent Contact Management environment This manual provides background information and details about Geo Tel specific configuration parameters and commands Media Processing Server Series Application Programming Guide Order code P0988090 This manual contains reference information for developing call applications for the Nortel Networks Media Processing Server Series MPS Product Family Applications are developed using the PeriProducer graphical development tool with an extended tool kit Media Processing Server Series Solaris System Operator s Guide Order code P0988097 This document is a road map through the major functions in the daily operation and monitoring of the Media Processing Server Series system It is also a guideline for general problem solving activities October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 249 Media Processing Server Series Transition Guide Order code P0988098 This guide provides information for making the transition from the Nortel Networks Voice Processing Series with integration and scalability VPS is running software Release VPS5 x to the Nortel Networks Media Processing Server 1000 MPS1000 running software Release MPS 1 0 Media Processing Server Series 1000 Release Notes Order code P0988100 This document contains release notes for the Me
311. nitialize the hardware e how to troubleshoot and maintain the hardware Business Communications Manager BCM 1000 Installation and Maintenance Guide CPC code P0993298 This guide describes how to install initialize and maintain the Business Communications Manager 1000 BCM1000 hardware for the Business Communications Manager 3 0 system Business Communications Manager Bix Box Wiring Guide CPC code P0993134 This guide provides a pictorial overview about how to install a Bix box and wire it for the internal and external trunks hardwired connections for the Business Communications Manager Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 322 Business Communications Manager Software Keycode Installation Guide CPC code P0909884 This document provides instructions for enabling any Software Keycode Predefined bundles of keycodes can be ordered as a single part although individual keycodes must be entered to enable specific features C4010 C4020 Cordless Handset User Guide CPC code United Kingdom English None CPC code German None CPC code European French None This guide describes how to use and operate the C4010 Ex handset the C4010 handset and the C4020 handset It describes the various function keys of the handsets and the steps to initiate the functions C4050 User Guide CPC code United Kingdom English None CPC code German None CPC code European French None This u
312. nitor the ACD traffic loads and make changes when necessary Meridian 1 and Succession Communication Server for Enterprise 1000 Network Automatic Call Distribution Description and Operation This document describes how Enhanced Overflow EOVF vastly expands the operations for overflow queues and target queues within an existing Automatic Call Distribution ACD switch The EOVF package can operate in any existing ACD application Network ACD supports ACD functions over Integrated Services Digital Network ISDN This document also lists the software and hardware requirements for this feature October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 43 Hospitality The Hospitality documents provide e guidelines for hospitality and health care personnel who use Background Terminal BGD to enter retrieve and modify data e description and operation information for the Message Center MC e description and configuration information for Message Registration MR e description installation and operating procedures as well as ordering information and specifications for the Buffer Interface Protocol Converter BIPC e feature message control and installation and configuration information for the Property Management System Interface PMSI Document descriptions Meridian 1 and Succession Communication Server for Enterprise 1000 Background Terminal Facility Description This document provides guideline
313. nstallation and configuration information for the Property Management System Interface PMSI October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 45 Integrated Applications These documents contain information for the installation engineering maintenance and administration of the Conference Bridge Voice Services Personal Call Director and Call Assistant applications Document descriptions Meridian and Succession Communication Server for Enterprise 1000 Meridian Integrated Conference Bridge Description Installation Administration and Maintenance This document provides information about the implementation of the Meridian Integrated Conference Bridge MICB It describes operations installation configuration administration applications and maintenance for MICB as part of an overall system It focuses on the application and administration of the MICB for scheduling and configuring multiple simultaneous conferences over a single MICB card Meridian 1 Meridian Integrated Voice Services Description Installation Administration and Maintenance Meridian Integrated Voice Services MIVS are provided through an Intelligent Peripheral Equipment IPE card that enables the hospitality services of Automatic Wake Up AWU and Do Not Disturb DND Through MIVS hotel and other users can order and set their own wake up calls or DND orders guided by a voice prompting sequence This document explains how
314. nstallation and N A P0605129 P0605129 Yes 1 Configuration Planner End User Reference Card Package N A NTRG10AC A0783299 Yes 1 CallPilot 2 02 201i Installation and Configuration Guide Binder English CPC code A0516432 PEC code NTRG01AD This package contains all the documentation required to support the installation and configuration of a CallPilot Release 2 02 system on the 201i platform The package contains the following documents and Diagnostics Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot 2 02 Software Installation and 555 7101 210 P0603577 P0603577 No 1 Maintenance Overview CallPilot 2 0 201i Server Hardware 555 7101 220 P0949449 P0949449 No 1 Installation CallPilot 2 02 Meridian 1 and Call Pilot 555 7101 222 P0603579 P0603579 No 1 Server Configuration CallPilot 2 02 Server Installation and 555 7101 202 P0603581 P0603581 No 1 Maintenance CallPilot 2 0 201i Server Maintenance 555 7101 119 P0949451 P0949451 No 1 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 111 CallPilot 2 02 702t Base Documentation Package English CPC code A0520415 PEC code NTRGO3AE This package contains all the documentation required to support a CallPilot Release 2 02 system on the 702t platform on initial installation The package contains the following documents
315. nstalling and configuring Interactive Voice Response on a Business Communications Manager system Interactive Voice Response is an automated telephony application that prompts callers with a combination of recorded menus and prompts and real time data from databases Business Communications Manager Media Processing Server Series COMMGR Reference Manual CPC code P0988083 This document details how to configure a Media Processing Server MPS Series MPS system to communicate with various types of host computer October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 313 systems This manual provides background information and details about configuration parameters common to most host environments as well as information about optional MPS features that can be used at specific sites This manual covers topics that are specific to the configuration and operation of MPS systems Business Communications Manager PeriView Reference Manual CPC code P0988094 This document provides information about how to use PeriView and its subset of tools PeriView is a Graphical User Interface GUI tool that you use with the Nortel Networks Media Processing Server Series and Voice Processing Series Platforms Business Communications Manager PeriReporter User s Guide CPC code P0988093 This guide provides information for the use of the PeriReporter tool It gives step by step instructions on gathering and displaying data
316. ntains the following documents French Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CICS MICS 6 1 User Documentation N A NTAB3435 A0500026 No 1 CD ROM Trilingual Norstar ICS Telephone Feature Guide N A P0603551 No 10 French Modular ICS 6 1 Programming Record N A N A P0603555 No 1 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 293 CICS MICS 6 1 Documentation Package Spanish CPC code A0500035 PEC code NTAB3444 This package contains the documentation required to support CICS MICS 6 1 The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CICS MICS 6 1 User Documentation N A NTAB3435 A0500026 No 1 CD ROM Trilingual Norstar ICS Telephone Feature Guide N A P0603561 No 10 Spanish Modular ICS 6 1 Programming Record N A N A P0603565 No 1 Spanish MICS 6 1 Distribution Kit English CPC code A0500030 PEC code NTAB3439 This package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg Modular ICS Telephone Feature Card N A N A P0992653 No 25 English Modular ICS CAP User Card English N A N A P0941571 No 1 Modular ICS Prime Telephone Card N A N A P0992654 No 1 English G
317. ntation Package English 113 CallPilot 2 0 1001rp Installation and Configuration Guide Binder English 113 CallPilot 2 0 1002rp Base Documentation Package English 114 CallPilot 2 0 1002rp Installation and Configuration Guide Binder English 114 CallPilot 2 0 201i Base Documentation Package English 110 112 CallPilot 2 0 2011 Installation and Configuration Guide Binder English 110 112 CallPilot 2 0 702t Base Documentation Package English 111 CallPilot 2 0 702t Installation and Configuration Guide Binder English 111 CallPilot 2 0 Administrator s Guide 102 CallPilot 2 0 CD ROM Documentation Package 109 CallPilot 2 0 Desktop Messaging User Guide for In ternet Clients 108 CallPilot 2 0 Desktop Messaging User Guide for Lotus Notes 108 CallPilot 2 0 Desktop Messaging User Guide for Microsoft Outlook 107 CallPilot 2 0 Desktop Messaging User Guide for Novell GroupWise 107 CallPilot 2 0 End User Card Package 115 CallPilot 2 0 Installation and Configuration Part 1 Installation and Maintenance Overview 100 CallPilot 2 0 Installation and Configuration Part 2 1001rp Server Hardware Installation 100 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 350 CallPilot 2 0 Installation and Configuration Part 2 1002rp Server Hardware Installation 101 CallPilot 2 0 Installation and Configuration Part 3 Succession CSE 100 and Call Server Config uration 101 CallPilot 2 0 Installation and Configuration Part
318. nter Server Symposium Meridian 1 and Voice Processing Guide provides descriptive information and instructions on how to set up and configure the Meridian 1 Meridian Link Services Meridian Mail Meridian Integrated RAN MIRAN and voice processing for use with Symposium Call Center Server Symposium Call Center Server End to End Task Flow Guide Order code P0910114 This guide provides an overview of the phases involved in the planning installation setup and configuration of a call center It provides a high level overview of the tasks performed during each phase and it describes where you can find the instructions for performing these tasks By following the recommended sequence of tasks and consulting the appropriate documents you can successfully set up your call center Symposium Call Center Server Network Control Center Administrator s Guide Order code P0910106 The Nortel Networks Symposium Call Center Server Network Control Center Administrator s Guide provides information on how to implement Network Skill Based Routing NSBR in a call center Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 228 Symposium Call Center Server Historical Reporting and Data Dictionary Order code P0910108 The Nortel Networks Symposium Call Center Historical Reporting and Data Dictionary Guide explains how to create and use customized reports It also provides information you need to export data to other ap
319. nts how to implement the Dynamic Grammar feature Nortel Networks Media Processing Server Series OSCAR 6 0 1 Nuance 8 Speaker Verification Feature Guide Order code P0991644 This guide documents how to implement the Speaker Verification application Nortel Networks Media Processing Server Series OSCAR 6 0 1 Installation Guide and Release Notes Order code P0995215 This document provides instructions for installing OSCAR Release 6 0 1 resources on a Windows 2000 OSCAR node In addition it provides instructions for installing software on the MPS node that is required for Nuance resource processing This document also includes OSCAR 6 0 1 Release Notes and software update information Each OSCAR node is associated with one or more MPS 2 1 application processor nodes PeriProducer User s Guide Software Release 3 00 Order code P0995131 This manual documents the use and features of PeriProducer on Nortel Networks Media Processing Server Series MPS and Voice Processing Series VPS Platforms Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 258 PeriProducer 3 00 Release Notes Software Release 3 00 Order code P0605081 This document provides a summary of new features and enhancements to PeriProducer 3 00 PeriProducer User s Guide Software Release 2 30 Order code P0987071 This manual documents the use and features of PeriProducer on Nortel Networks Media Processing Server Series MPS and
320. obal Enterprise Documentation Catalog Standard 6 00 Page 189 Optivity Telephony Manager Release 2 2 Documentation Package CPC code NT8R76BA PEC code A0544547 This package is a documentation CD ROM containing the following documents Individually Qty in Document Title NTP number PEC code CPC code orderable pkg Optivity Telephony Manager 553 3001 230 N A N A No 1 Installation and Configuration Optivity Telephony Manager 553 3001 330 N A N A No 1 System Administration Optivity Telephony Manager 553 3001 331 N A N A No 1 Telemanagement Applications Optivity Telephony Manager N A N A P0609276 Yes 1 Desktop User Guide English Optivity Telephony Manager N A N A P0609277 Yes 1 Desktop User Guide French Optivity Telephony Manager N A N A P0609278 Yes 1 Desktop User Guide German Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 190 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 191 Optivity Telephony Manager Release 2 1 Optivity Telephony Manager OTM is designed for managers of telecommunications equipment and authorized Nortel Networks distributors OTM provides a single point of access and control for Nortel Networks Succession 3 0 system management OTM uses IP technology to target the following key customer values e single point of connectivity to Succession 3 0 systems and related devices e data col
321. ocumentation Catalog Standard 6 00 Page 59 Meridian 1 Installation Planning This document provides guidelines for planning the Meridian 1 environment including setting up the equipment area establishing grounding and power and meeting cabling requirements This information helps you select a site plan a site and plan the Meridian 1 installation Most of the considerations for site planning and installation are common for AC powered systems and DC powered systems Any differences have been noted Meridian 1 Capacity Engineering This document is intended to provide the information necessary to properly engineer a Meridian 1 switch It covers system architecture system capacities multipurpose data link and CLASS network engineering rules Worksheets and design parameters have also been included Meridian 1 System Engineering This document provides guidelines t determine the equipment requirements for a system installation configure and assign equipment in the system distribute traffic equally over the system components and maintain traffic distribution and equipment utilization levels when adding or removing equipment or when altering the system configuration Meridian 1 Power Engineering This document describes Meridian 1 ac powered systems and dc powered systems as well as reserve power options for both systems It also offers operating power requirements including guidelines for calculating system power consumpti
322. ogramming new telephones moving and removing telephones and making programming changes related to features that can be assigned to telephones Meridian 1 and Succession Communication Server for Enterprise 1000 Meridian 1 Guide for the UK Options 21 through 81C This document is intended for personnel responsible for installing and maintaining Meridian systems in the United Kingdom UK This guide is to be used in conjunction with the Meridian 1 suite of documents Some of the information and procedures in the Meridian documentation suite do not apply directly to the United Kingdom market This document provides the additional information required to install and maintain a Meridian 1 system in the United Kingdom Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 50 Meridian 1 Call Processor Field Memory Upgrade This document was created to specifically address how to increase the DRAM or Flash memory on Meridian 1 Motorola based Call Processor CP cards If you intend to make this change during the course of a system or software upgrade you should consult Hardware Upgrade Procedures 553 3001 258 or software upgrades in Software Conversion Procedures 553 2001 320 Both documents include steps to upgrade CP memory Meridian 1 Meridian Branch Voice 1 0 Description Installation and Operation This document provides information about the implementation of the Meridian Branch Voice 1 0 application in
323. oice Messaging User Guide Italian N A P0911011 P0911011 Yes 15 Voice Messaging Quick Reference Card N A P0911023 P0911023 Yes 15 Italian N A NTMD56AA A0725257 No 15 Meridian Mail Release 13 Voice Messaging User Guide Package Finnish CPC code A0799631 PEC code NTKR51AA This package contains fifteen copies of the end user guides for the regular Meridian Mail user interface The package contains the following documents Finnish NTP Individually Document Package Title number PEC code CPC code orderable Qty in pkg Voice Messaging User Guide N A P0911008 P0911008 Yes 15 Finnish Voice Messaging Quick Reference Card N A P0911020 P0911020 Yes 15 Finnish Voice Messaging Keypad Template N A NTMD63AA A0725266 No 15 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 167 Meridian Mail Release 13 Voice Messaging User Guide Package Spanish CPC code A0799635 This package contains fifteen copies of the end user guides for the regular Meridian Mail user interface The package contains the following documents NTP Individually Document Package Title number PEC code CPC code orderable Qty in pkg Voice Messaging User Guide N A P0911014 P0911014 Yes 15 Spanish Voice Messaging Quick Reference Card N A P0911026 P0911026 Yes 15 Spanish Voice Messaging Keypad Template N A NTMD57AA A0725258 No 15 Spanish
324. on CallPilot Installation and Configuration Part 5 200i Server Maintenance and Diagnostics Guide NTP number 555 7101 214 Order code P0912732 This guide provides information and instructions for maintaining the current functions of a CallPilot 200i server and for troubleshooting problems that can arise Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 120 CallPilot Installation and Configuration Part 2 702t Server Hardware Installation NTP number 555 7101 215 Order code English P0905787 Order code French P0913664 This guide shows the steps to complete in Part 2 of the CallPilot 702t installation It details the steps to unpack and inspect the server install the server cabling and peripheral devices and bootup the system CallPilot Installation and Configuration Part 5 702t Server Maintenance and Diagnostics Guide NTP number 555 7101 216 Order code English P0912733 Order code French P0913665 This guide provides information and instructions for maintaining the current functions of a CallPilot 702t server and for troubleshooting any problems CallPilot Installation and Configuration Part 5 1001rp Server Maintenance and Diagnostics Guide NTP number 555 7101 218 Order code English P0912734 Order code French P0913668 This guide provides information and instructions for maintaining the current functions of a CallPilot 1001rp server and for troubleshooting any problems
325. on 555 7001 243 P0875910 P0875910 Yes and Administration Guide Meridian Mail Meridian Networking Installation and 555 7001 244 P0875911 P0875911 Yes Administration Guide Meridian Mail Virtual Networking Installation and 555 7001 245 P0875912 P0875912 Yes Administration Guide Meridian Mail Enterprise Networking Installation and 555 7001 246 P0875913 P0875913 Yes Administration Guide ACCESS Configuration Guide N A P0904494 P0904494 Yes Meridian Mail Reporter User Guide N A P0847870 P0847870 Yes October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 171 Meridian SL 100 This chapter includes information about e Meridian SL 100 specific NTPs for the MSL17 release e the following Meridian SL 100 off stream product documentation 802 11 Wireless IP Gateway for the Meridian SL 100 documents Internet Gateway Access for Meridian SL 100 documents The Meridian SL 100 is a carrier grade PBX based on DMS switching technology The Meridian SL 100 has a capacity of up to 80 000 lines making it ideal for universities hospitals and other institutions demanding superior capacity reliability and performance The NTP numbering is aligned to mirror the software structure and to enable identification of NTPs to their corresponding Product Computing module Load PCL To make NTP numbering easier to follow from one software release to the next Merid
326. on and provides guidelines for determining wire size for power connections Meridian 1 Spares Planning This document provides the information needed to calculate and plan for spare replaceable equipment You can find definitions and assumptions related to spares This guide also provides hardware failure rates A table of NFT values is available as well as a reference list of failure rates Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 60 Meridian 1 Equipment Identification This document provides the information required to identify equipment that can be ordered and used with Meridian 1 system Options 51C 61C and 81C The equipment listed in this document is available in the United States as well as internationally Where appropriate the purpose quantity required and system compatibility have been included Meridian 1 Product Compatibility This document is intended for individuals responsible for administering Meridian 1 Meridian SL 1 and SL 1 systems The document summarizes system level compatibility for software generics and releases and individual hardware products introduced on those specific systems October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 61 Remote Office Remote Office guides provide telecom and data managers with the information and instructions required to install test and maintain Remote Office series units and Peripheral Equipmen
327. on Catalog Standard 6 00 Page 289 Norstar Compact ICS 6 1 Programming Record CPC code English P0603545 CPC code Canadian French P0603550 CPC code Latin American Spanish P0603565 This document provides information about programming the features on a telephone that has the compact ICS 6 1 software load Norstar T7406 Cordless Telephone Installation Guide CPC code English P0606142 CPC code Canadian French P0606143 This document provides instructions for the installation of a T7406 cordless telephone unit including information about initial charging of the battery provisioning the unit and activating features using the handset Norstar T7100 Telephone User Card CPC code English P0605068 CPC code Canadian French P0605069 CPC code Latin American Spanish P0605070 This user card provides information about the features and interface of your T7100 telephone Norstar T7208 Telephone User Card CPC code English P0605065 CPC code Canadian French P0605066 CPC code Latin American Spanish P0605067 This user card provides information about the features and interface of your T7208 telephone Norstar T7316 Telephone User Card CPC code English P0935248 CPC code Canadian French P0935249 CPC code Latin American Spanish P0935250 This user card provides information about the features and interface of your T7316 telephone Global Enterprise Documentation Catalog Standard 6 00 Octob
328. one Key Expansion Module N A N A N A N A 1 User Guide IP Softphone 2050 and Mobile Voice N A N A N A No 1 Client 2050 Online To access Nortel Networks documentation online click the Technical Documentation link under Support on the Nortel Networks home page http www nortelnetworks com CD ROM To obtain Nortel Networks documentation on CD ROM contact your Nortel Networks customer representative October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 187 Optivity Telephony Manager Release 2 2 Optivity Telephony Manager OTM is designed for managers of telecommuni cations equipment and authorized Nortel Networks distributors OTM provides a single point of access for management of Nortel Networks systems OTM uses internet protocol IP technology to target e single point of connectivity to systems and related devices e data collection for traffic and billing records e collection processing distribution and notification for alarms and events e data entry and propagation employee names and telephone numbers shared in e multiple databases e Windows and web based management applications Document descriptions Optivity Telephony Manager Installation and Configuration NTP 553 3001 230 This document is intended for CS 1000 and Meridian 1 system administrators using a Microsoft Windows based PC for management activities This document provides information on the Installation and Confi
329. ontains installation procedures for the Periphonics packages that make up the software Release 5 4 1 product and run on the Windows NT operating system It should be used in conjunction with the user manuals for the packages and the manual entitled VPS is 5 4 1 Release Notes publication 9070723 i to completely understand the requirements and operation of each VPS is NT System Operator s Guide Order code 9090605 1 The Voice Processing Series with integration and scalability VPS is System Operator s Guide is a road map through the major functions in the daily operation and monitoring of the Periphonics VPS is system It is also a guideline for general problem solving activities October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 277 VPS is 5 4 1 Release Notes Order code 9070723 1 This manual contains information regarding changes to and the status of known undesirable situations against the Periphonics packages that make up the software Release 5 4 1 product It should be used in conjunction with the user manuals for the packages and the manuals entitled Installing Periphonics Software on an NT Platform publication 9070724 1 and Installing Periphonics Software on a Solaris Platform publication 9070725 1 to completely understand the requirements and operation of each Installing Periphonics Software on a Solaris Platform Order code 9070725 1 This manual contains installation procedures
330. ordered individually from Nortel Networks To see which documents can be ordered individually look at the Individually orderable column in the package description tables Use the order code indicated to order the document Symposium Call Center Server 4 2 Documentation CD ROM CPC code A0874718 PEC code NTUF25AC This package contains a CD ROM with all of the Symposium Call Center Server 4 0 documentation described in the Document descriptions section in Adobe Acrobat PDF format Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 212 Symposium Call Center Server 4 2 Set up Guide Assembly CPC code A0807344 PEC code NTPHO2AA This package includes the setup and implementation guide and a setup diskette for the Meridian 1 in a Symposium Call Center Server 4 2 system Individually Qty in Document Package Title NTP number PEC code CPC code orderable pkg Symposium Call Center Server for the N A P0910111 P0910111 No 1 Meridian 1 Setup Guide Individually Orderable documents The following Symposium Call Center Server 4 2 documents are available as individual merchandise items from Nortel Document Package Title NTP number PEC code CPC code Administrator s Guide N A P0918381 P0918381 Scripting Quick Reference Card N A P0911677 P0911677 Supervisors Guide N A P0910107 P0910107 Historical Reporting and Data Dictionary N A P0910108 P09101
331. ormation are also included in the MSL17 suite This index describes Meridian SL 100 specific NTPs only To help you find available related NTPs a cover letter is included with the CD ROMs for each MSL Release usually the first document on the CD The Helmsman letter provides the following e a description of the structure of the documentation suite e lists of any new documents introduced with the release any modified documents for the release any documents discontinued in the release related documentation for example XPM remote products documentation October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 181 e a description of Helmsman configuration information technical requirements and installation instructions Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 182 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 183 IP Line 4 0 The IP Line 4 0 application provides an interface that connects an IP Phone to a Meridian 1 PBX and a CS 1000 Call Server Document descriptions Nortel Networks Communication Server 1000 Release 4 0 IP Line Description Installation and Operation NTP number 553 3001 365 This document e describes the physical and functional characteristics of the IP Line 4 0 application for Nortel Networks Communication Server CS 1000 Release 4 0 and Meridian 1 systems and describes its use on the Vo
332. ormation found in documents in the Communication Server 1000 documentation suite Nortel Networks Communication Server 1000 Release 4 0 IP Peer Networking NTP number 553 3001 213 This document describes the IP Peer Networking feature as well as how to implement IP Peer Networking as part of your system Nortel Networks Communication Server 1000 Release 4 0 Signaling Server Installation and Configuration NTP number 553 3001 212 This document describes the Signaling Server and provides the information necessary to install and configure it in a Communication Server 1000S Communication Server 1OOOE or Communication Server 1000M system Nortel Networks Communication Server 1000 Release 4 0 System Management NTP number 553 3001 300 This document provides a description of the overall management solution for CS 1000 and Meridian 1 systems Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 28 Nortel Networks Communication Server 1000 Release 4 0 System Security Management NTP number 553 3001 302 The subject of this document is the detection of possible unauthorized access to the system and Meridian Mail and the implementation of system wide security features This document describes how to e plan and implement security options for a new system e audit an existing system s security e upgrade an existing system s security features where necessary This document also describes how to verify th
333. ource Guide 271 VPS is OSCAR TrueTalk v2 1 Resource Guide MSRA 268 VPS is OSCAR VoiceTouch 3 0 Resource Guide 271 VPS is PeriView Reference Manual Software Release 5 4 1 267 VPS is Solaris System Operator s Guide 275 277 VPS is System Configuration Reference Manual 275 VPS is Telephone Line Configuration Reference Manual 276 VPS is Transition Guide 276 WwW What s New for Communication Server 1000 Release 4 0 22 What s New for Meridian 1 41 What s New Guide CallPilot 2 0 99 What s New in Meridian Mail 13 151 What s New in Release 4 0 218 What s New in Release 4 2 210 WUP IP Release 2 0 VPSis Release 5 4 1 268 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 378 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Hi Count WIRE amp TELEPHONE 303 467 5500 www hewt com Global Enterprise Documentation Catalog Copyright 2002 2004 Nortel Networks All Rights Reserved Information is subject to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant Document Version Standard 6 00 Document Date November 2004 NORTEL NETWORKS
334. p CallPilot Fax and is an ongoing reference aid Fax is a CallPilot option that enhances your office Communications by providing incoming and outgoing fax capability With Fax callers can send and retrieve fax messages as easily as they send and retrieve voice messages CallPilot Fax User Guide CPC code English P0606018 CPC code Canadian French P0919453 CPC code Latin American Spanish P0919490 CPC code United Kingdom English P0941753 CPC code Netherlands P0941754 CPC code Danish P0941755 CPC code Swedish P0941756 CPC code European French P0936007 CPC code European Spanish P0936008 CPC code German P0936009 CPC code Italian P0936010 CPC code Norwegian P0936011 This guide explains how to use CallPilot Fax with your personal mailbox It explains how to receive print and send fax messages CallPilot Unified Messaging Installation and Maintenance Guide CPC code P606020 CallPilot Unified Messaging is a multimedia messaging application Unified Messaging works with email clients to provide a single Graphical User Interface GUI for email messages and CallPilot voice fax and text and messages This guide tells a System Administrator how to install configure and troubleshoot CallPilot on a Business Communications Manager 3 5 system and on a subscriber s computer You can install CallPilot on subscribers computers or subscribers can perform some configuration and troubleshooting tasks under
335. ping applications that use the Host Data Exchange API for Symposium Call Center Server Release 4 2 This guide also covers migration from Releases 1 5 3 0 and 4 0 to Release 4 2 of Symposium Call Center Server Symposium Call Center Server Planning and Engineering Guide Order code P0985400 This document outlines various methods that can be used to plan and engineer the Symposium Call Center Server October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 211 Symposium Call Center Server Platform Migration Guide Order code P0985401 This guide provides the procedures you must perform to migrate the data on your Release 4 2 Symposium Call Center Server to another server platform that is also running Release 4 2 of Symposium Call Center Server Symposium Call Center Server Real time Statistics Multicast Programmers Guide Order code RTSTAT The Real time Statistic Multicast RSM interface provides basic status reporting capability to third party application developers using IP Multicast technology This enables third party applications to interface with the Symposium Call Center Server responsible for collecting and maintaining real time display statistics Packaging details This section contains details on how the Symposium Call Center Server Release 4 2 documentation is packaged Each documentation package and its contents are described in detail along with ordering codes Some documents can also be
336. plications Symposium Call Center Server Meridian 1 and Succession Communication Server for Enterprise SCCS Scripting Quick Reference Card Order code P0911677 This guide provides a quick reference to Symposium Call Center Server scripting guidelines including operators intrinsics scripting commands and keywords Symposium Call Center Server for the Meridian 1 Scripting Guide Order code P0910109 The Nortel Networks Symposium Call Center Server Scripting Guide for the Meridian 1 provides an overview of the functions of call center scripts and explains the scripting process Symposium Call Center Server for the Meridian 1 Setup Guide Order code P0910111 This guide explains how to setup and plan the implementation of the Meridian 1 switch to work with Symposium Call Center Server To find out how to configure the server refer to the Administrator s Guide Symposium Call Center Server Supervisor s Guide Order code P0910107 A supervisor in a call center is responsible for the day to day monitoring and management of the call center resources To provide realistic examples of how to use call center technology effectively this document provides best practices using a fictitious company BestAir Airlines October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 229 Packaging details This section contains details on how the Symposium Call Center Server Release 3 0 documentation is packaged
337. posium Call Center Server DMS MSL 100 Scripting Guide Order code P0911816 The Nortel Networks Symposium Call Center Server Scripting Guide for the DMS MSL 100 provides an overview of the functions of call center scripts and explains the scripting process Symposium Call Center Server for the DMS MSL 100 Setup Guide Order code P0911820 This guide explains how to setup and plan the implementation of the MSL 100 switch to work with Symposium Call Center Server To find out how to configure the server refer to the Administrator s Guide Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 226 Symposium Call Center Server Supervisor s Guide Order code P0910107 A supervisor in a call center is responsible for the day to day monitoring and management of the call center resources This document provides realistic examples of how to effectively use call center technology using a fictitious company called BestAir Airlines For Meridian 1 Symposium Call Center Server 1003t Installation and Maintenance Guide Order code P0911675 The 1003t Installation and Maintenance Guide provides information and instructions for installing and maintaining a 1003t for Symposium Call Center Server The guide also covers any troubleshooting problems that can arise Meridian Application Server 702t Installation and Maintenance Guide Order code P0884909 The 702t Installation and Maintenance Guide provides information and
338. procedures you must perform to complete the installation and administration of Symposium Web Client This guide is intended for both Nortel Networks installers and distributors who are responsible for installing Symposium Web Client as well as administrators who are responsible for monitoring and maintaining the application server Symposium Call Center Web Client Supervisor s Reference Guide NTP number 297 2183 918 Of these components call center supervisors typically use Contact Center Management Real Time Reporting Historical Reporting and Emergency Help This guide discusses these components Symposium Call Center Web Client Data Extraction Tool User s Guide for the Meridian 1 NTP number 297 2183 919 Symposium Call Center Web Client enables call center supervisors and administrators to manage and configure the call center and its users define access to Symposium Web Client applications and data and view real time and historical reports through a web browser on their desktop Of these components call center supervisors typically use Contact Center Management Real Time Reporting Historical Reporting and Emergency Help This guide discusses these components Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 234 Packaging details This section contains details on how the Symposium Call Center Web Client Release 4 5 documentation is packaged Each documentation package and its contents are d
339. quipment configuration The categories are designated as follows e Local Terminal to Terminal activities involving in house Communication among intelligent terminals display terminals and data entry devices e Terminal to Terminal Computer Port configurations supporting applications such as distributed data processing time shared computing and inquiry response e Terminal to Remote Device applications involving the use of a modem pool to access analog lines for external data communications Document descriptions Meridian 1 Meridian Data Services Description This document provides a description of Meridian data features Meridian 1 data features are optional packages that are compatible with X11 software They provide integrated voice and data functions This document offers a list and description of all the features available and directs you to a list of documents available for more in depth details of each data service or feature Meridian 1 Meridian Communications Unit and Meridian Communications Adapter Description Installation Maintenance Operation The Meridian Communications Adapter MCA and Meridian Communications Unit MCU provide an interface between compatible asynchronous or synchronous Data Terminal Equipment DTE and the Meridian 1 switching network This document describes their features and functionality and then addresses installation maintenance and operation Global Enterprise Documentation Catalog S
340. r Meridian 1 and Succession Communication Server for Enterprise 1000 SCCS Set up Guide Order code P0910111 This guide explains how to setup and plan the implementation of the Meridian 1 switch to work with Symposium Call Center Server To find out how to configure the server refer to the Administrator s Guide Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 210 Symposium Call Center Server Supervisor s Guide Order code P0910107 A supervisor in a call center is responsible for the day to day monitoring and management of the call center resources To provide realistic examples of how to use call center technology effectively this document provides best practices using a fictitious company BestAir Airlines Symposium Call Center Server What s New in Release 4 2 Order code P0985398 This document contains important information about Nortel Networks Symposium Call Center Server Release 4 2 What s New in Release 4 2 highlights documentation changes new features and product changes for this release Symposium Call Center Server Platform Migration Guide Order code P0918378 This guide provides the procedures you must perform to migrate to another server platform that uses the same Release 4 0 of Symposium Call Center Server as your present platform Symposium Call Center Server Host Data Exchange API Programmer s Guide Order code APIPROG This document provides information for develo
341. r 1000 and Meridian systems October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 25 Nortel Networks Communication Server 1000 Release 4 0 Product Compatibility NTP number 553 3001 156 The information in this document summarizes compatibility for software releases and individual hardware products for Nortel Networks Communication Server 1000 and Meridian 1 systems Nortel Networks Communication Server 1000 Release 4 0 Data Networking for Voice over IP NTP number 553 3001 160 The purpose of this document is to ensure that the data network has been properly provisioned to support IP Telephony services Nortel Networks Communication Server 1000 Release 4 0 Electronic Switched Network Signaling and Transmission Guidelines NTP number 553 3001 180 This document describes the signaling guidelines and considerations applicable to Electronic Switched Networks ESNs Readers can reference information in this document to determine the compatibility of their switches with an ESN An ESN is a private communications network intended for use by large corporate end users with distributed operation locations This document also describes the major transmission considerations that must be considered when planning an ESN Nortel Networks Communication Server 1000 Release 4 0 Multifrequency Compelled Signaling Description Hardware and Engineering NTP number 553 3001 184 This document provides descriptions
342. r 1000M and Meridian 1 Large System Overview NTP number 553 3021 010 This document provides an overview of the general design and features of CS 1000M and Meridian 1 Large Systems Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000S Overview NTP number 553 3031 010 This document provides an overview of the general design and features of the CS 1000S system Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000E Overview NTP number 553 3041 010 This document describes CS 1000E system architecture software and hardware requirements components and network connections Nortel Networks Communication Server 1000 Release 4 0 Small System Overview NTP number 553 3011 010 This document provides an overview of the general design and features of Small Systems October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 23 Nortel Networks Communication Server 1000 Release 4 0 Library Navigator Communication Server 1000 Release 4 0 NTP number 553 3001 000 The CS 1000 Release 4 0 Library Navigator provides an overview of the CS 1000 Release 4 0 library lists the library s contents and explains how the library is organized Nortel Networks Communication Server 1000 Release 4 0 Feature Listing NTP number 553 3001 011 The purpose of this document is to provide a complete list of software features available on CS 1000 and Meridian 1 system
343. r M7324N telephone Business Communications Manager CAP User Card CPC code English P0941603 CPC code Latin American Spanish P0941605 CPC code Canadian French P0941604 This user card provides instructions on how to use the Central Answering Position which enables you to e answer calls made from outside your system e check the Busy not Busy or Do Not Disturb status of the telephones in your system e transfer calls to your co workers telephones e use many more features and autodial numbers with one touch access Business Communications Manager CAPN User Card CPC code United Kingdom English P0911596 CPC code Danish P0911606 CPC code German P0936557 CPC code European Spanish P0936556 CPC code European French P0936555 CPC code Italian P0936558 CPC code Netherlands P0911601 CPC code Norwegian P0936559 CPC code Swedish P0911611 This user card provides instructions on how to use the Central Answering Position which enables you to e answer calls made from outside your system e check the Busy not Busy or Do Not Disturb status of the telephones in your system e transfer calls to your co workers telephones Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 330 e use many more features and autodial numbers with one touch access Business Communications Manager Prime Telephone User Card CPC code English P0941613 CPC code Netherlands P0941617
344. r Reference Manual 177 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 367 Simplified Message Desk Interface Description and Implementation 175 Translations Guide 176 Trouble Locating and Clearing Procedures 176 Voice Message Exchange VMX Interface General Description 174 Meridian Voice Forms Transcriber User Guide 151 Meridian Succession Attendant PC 74 LAN Interface Installation Guide 75 Software Installation Guide 74 Software Quick Start Guide 74 Software User Guide 74 Unit Installation Guide 74 Unit Quick Reference Guide 75 MERL Global Release 3 0 CD ROM 13 Message Center Description and Operation 43 Message Registration Description and Operation 44 MICS 18 19 MICS 6 0 Distribution Kit English 293 301 MICS CICS 6 0 Documentation CD ROM 18 19 Mini Carrier Remote Service Implementation Guide 30 Mini Carrier Remote Description Installation and Maintenance 50 Modular ICS 6 0 Installer Guide 295 Modular ICS 6 0 Programming Record 296 Modular ICS 6 0 System Coordinator Guide 295 Modular ICS 6 1 Installer Guide 287 Modular ICS 6 1 Programming Record 288 Modular ICS 6 1 System Coordinator Guide 287 Modular ICS Central Answering Position User Card 291 298 Modular ICS Companion Installer Guide 287 295 Modular ICS Companion System Coordinator Guide 288 295 Modular ICS Prime Telephone User Card 298 Modular ICS Telephone Feature Card 299 MPS and VPS is Interface to M1 DMS 100 Release Notes Pe
345. rd 290 297 M7310 Telephone User Card 290 297 M7324 Telephone User Card 291 298 man machine interface MMI terminal 30 Media Processing Series 500 1000 Simple Network Management Protocol in the MPS Environment 249 Media Processing Server 100 261 IPML ICM Distributor Software Installation Guide 261 MPS and VPS is Interface to M1 DMS100 261 MPS and VPS is Interface to M1 DMS100 Release Notes 261 PeriProducer CTI Toolkit User s Guide for M1 DMS100 262 Release Notes 262 Media Processing Server 1000 247 Media Processing Server 500 MPS Interface to M1 255 Media Processing Server 500 1000 BCM IVR Integration Supplement 255 CCSS 1000 2000 Feature Documentation 255 Disk Mirroring Installation and Recovery 252 Glossary of Nortel Networks Media Processing Server Series Terminology 252 HTML Service Daemon User s Guide 250 Installing MPS Software on the Solaris Platform 252 253 Installing MPS Software on the Windows Platform Software Release 2 1 253 IPML Distributor Software Installation Guide 256 Java Services Bridge Release Notes 249 Java Services Bridge User s Guide Software Re lease 1 3 0 249 Media Processing Server Series 1000 Release Notes 249 Media Processing Server Series 1000 Software In stallation Guide 247 Media Processing Server Series 1000 Transition Guide 254 Media Processing Server Series Application Pro gramming Guide 248 Media Processing Server Series Caller Message Re cord
346. rder the document Note Not all documents are available in hardcopy from Nortel Networks If you cannot find the document you require in this section but it is listed in the document descriptions check the Nortel Networks web site at http www nortelnetworks com documentation Meridian Mail Release 13 CD ROM Documentation Package CPC code A0779152 PEC code NT2F25AA This package contains a CD ROM with all the Meridian Mail Release 13 documentation described in the Document descriptions section in Adobe Acrobat PDF format Meridian Mail Release 13 Modular Option EC Manual Package CPC code A0779149 PEC code NT2F22AA This package contains documentation required to install and maintain a Meridian Mail Release 13 Modular Option EC platform The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg Modular Option EC Site and 555 7061 200 P0904488 P0904488 Yes 1 Installation amp Planning Guide Modular Option EC Installation and 555 7061 250 P0904489 P0904489 Yes 1 Maintenance Guide Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 162 Meridian Mail Release 13 Modular Option Manual Package CPC code A0779147 PEC code NT2F20AA This package contains documentation required to install and maintain a Meridian Mail Release 13 Modular Option platform The package contains the
347. re Installation and 555 7101 210 P0603577 P0603577 No 1 Maintenance Overview CallPilot 2 02 1002rp Server Hardware 555 7101 205 P0604537 P0604537 No 1 Installation CallPilot 2 02 Meridian 1 and Call Pilot 555 7101 222 P0603579 P0603579 No 1 Server Configuration CallPilot 2 02 Server Installation and 555 7101 202 P0603581 P0603581 No 1 Maintenance CallPilot 2 0 1002rp Server Maintenance 555 7101 206 P0949457 P0949457 No 1 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 115 CallPilot 2 0 End User Card Package CPC code A0783299 PEC code NTRG10AC This binder contains the end user card package This binder contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot 2 0 Unified Messaging Quick N A P0949465 P0949465 No 10 Reference Card CallPilot 2 0 Unified Messaging Wallet N A P0949466 P0949466 No 10 Card Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 116 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 117 CallPilot Release 1 07 CallPilot is a unified messaging tool that brings together voicemail e mail and faxes to create a personal Communications management system that can be easily used through voice commands from virtually anywhere CallPilot builds on the customer driven functionality
348. re Supplement for 5 4 1 275 Flexible Numbering Plan Description Operation and Administration 54 Full Duplex Handsfree Cartridge Installation and Refer ence Sheet 91 G General Maintenance Information 71 Getting Started Quick Reference Card 117 Glossary of Nortel Networks Media Processing Server Series Terminology 252 Glossary of VPS is Terminology Software Release 5 x 275 Graphical Tools Release 5 4 1 266 H Hardware Replacement 71 Historical Reporting and Data Dictionary 209 214 217 225 228 Hospitality 43 Hospitality Features Description and Operation 29 Hospitality Integrated Voice Services 30 Host Data Exchange API Programmer s Guide 210 HTML Service Daemon User s Guide 250 l 12004 Internet Telephone Quick Reference Card 48 184 12004 Internet Telephone User Guide 48 ICS Hospitality Features Card 291 298 ICS System wide Call Access SWCA User Card 291 298 Installation and Configuration Guide 243 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 357 Installation and Configuration of Optivity Telephony Manager 2 1 187 191 Installation and Maintenance Guide 207 Installation Guide for Norstar Voice Mail 279 Installation Planning 59 Installing and Configuring Optivity Telephony Manager Release 1 2 199 Installing MPS Software on the Solaris Platform 252 Installing MPS Software on the Windows Platform Software Release 2 1 253 Installing Nortel Net
349. re responsible for monitoring and maintaining the application server Symposium Call Center Web Client Supervisor s Reference Guide NTP number 297 2183 801 Of these components call center supervisors typically use Contact Center Management Real Time Reporting Historical Reporting and Emergency Help This guide discusses these components Symposium Call Center Web Client Data Extraction Tool User s Guide for the Meridian 1 NTP number 297 2183 901 Symposium Call Center Web Client enables call center supervisors and administrators to manage and configure the call center and its users define access to Symposium Web Client applications and data and view real time and historical reports through a web browser on their desktop Of these components call center supervisors typically use Contact Center Management Real Time Reporting Historical Reporting and Emergency Help This guide discusses these components Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 232 Packaging details This section contains details on how the Symposium Call Center Web Client Release 4 0 documentation is packaged Each documentation package and its contents are described in detail along with ordering codes Some documents can also be ordered individually from Nortel Networks To see which documents can be ordered individually look at the Individually orderable column in the package description tables Use the order
350. res and verify traffic reporting Meridian 1 ISDN Basic Rate Interface Maintenance This document describes Integrated Services Digital Network Basic Rate Interface ISDN BRI maintenance tools and procedures to identify faults locate defective units correct problems by fixing or replacing defective units and verify operation after the corrections or replacements have been made This document focuses on the maintenance of ISDN BRI equipment installed in Meridian systems with the prerequisite that non ISDN BRI functions operate correctly before starting to diagnose ISDN BRI problems October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 57 Planning and Engineering guides The following publications include all the implementation operation testing and maintenance specifications for administering Meridian 1 Meridian SL 1 and SL 1 systems You can also find documents describing the functionality and characteristics of these systems as well as various features that align with them Document descriptions Meridian 1 Digital Telephones Line Engineering Description Installation Administration and Maintenance This document is intended for individuals responsible for configuring digital telephone lines The document applies to Meridian 1 Internet Enabled systems and as part of the engineering of digital telephone lines it includes loop digit tests procedures to measure input and background noise and more
351. ri IPML V2 0 Peri ICM V2 0 264 MPS and VPS is Interface to M1 DMS100 Peri IPML V2 0 Peri ICM V2 0 264 MPS and VPS is Interface to M1 DMS100 Peri IPML V2 05 265 MPS and VPS is Interface to M1 DMS100 Release Notes 265 MPS Hardware Installation and Maintenance 255 MPS Interface to M1 Release Notes 256 MSL17 Documentation CD ROM 19 Multi frequency Compelled Signaling Description Hardware and Engineering 54 Multifrequency Compelled Signaling Description Hard ware and Engineering 25 Multilingual Vocabulary Management Guide Software Release ASE 4 6 0 and up 275 Multilingual Vocabulary Management User s Guide 254 Multimedia Call Center Set Up and Operation Guide 319 340 Multimedia Call Center Web Developer Guide 319 340 MultiMedia Messaging User Guide 105 Multi purpose Serial Data Link Description 69 N Network Automatic Call Distribution Description and Operation 42 Network Control Center Administrator s Guide 209 PTT 2A Network Manager s Guide Reference Guide for Installation Configuration and Maintenance 245 Network Planner for Network Skill Based Routing stan dalone site 226 Network Planner for Network Skill Based Routing NCC at independent locations 207 208 216 Network Planner for Network Skill Based Routing NCC at service locations 216 Network Planner for Skill Based Routing NCC Net work Control Center 227 Network Planner for Skill Based Routing NCC at ser vice locations 208
352. ripheral Equipment IPE that is remotely located from a Meridian 1 system and interconnected over a fiber optic link Document descriptions Meridian 1 Remote Peripheral Equipment Description Installation and Testing This guide provides a definition of Remote Peripheral Equipment along with detailed information about configuration You can find a complete description of the equipment as well as installation and testing procedures Meridian 1 Fiber Remote IPE Description Installation and Maintenance This document provides information specific to the Meridian 1 implementation of the Fiber Remote Intelligent Peripheral Equipment IPE service It describes the operation of the fiber optic equipment and provides specific information on how to install and maintain this equipment as an integral part of the Meridian 1 system Meridian 1 Carrier Remote IPE Description Installation and Maintenance This document is a supplement to Meridian 1 NTPs It provides information specific to system options 11C 61 61C 71 81 and 81 C as well as NT and XT system implementations of the Carrier Remote IPE feature It describes the operation of the carrier equipment and provides specific information on how to install and maintain this equipment as an integral part of the PBX systems and system options Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 64 Meridian 1 Fiber Remote Multi IPE Interface Description In
353. ription of each code Meridian Mail 12 document descriptions Administration Meridian Mail Maintenance System Administration Guide NTP number 555 7001 301 Order codes P0875914 This guide provides the procedures and related information necessary to administer a Meridian Mail Release 12 system operating on a Meridian 1 platform This guide includes the initial setup of your system its daily operation and its routine maintenance Meridian Mail System Administration Guide for Multi Customer Systems NTP number 555 7001 302 Order codes P0875923 This guide provides the procedures and related information necessary to administer multi customer systems on a Meridian Mail Release 12 system This guide includes the initial setup of your system its daily operation and its routine maintenance October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 157 Applications Meridian Mail System Administration Tools Guide NTP number 555 7001 305 Order codes P0875922 This guide describes the system utility tools available on the system It outlines the procedures to administer and maintain the Meridian Mail system using the tools interface menu Meridian Mail System Administration Guide NTP number 555 7051 307 Order codes P0875925 This guide provides the procedures and related information necessary to administer a Meridian Mail Release 12 system operating on either a Modular Option GP Mod Op GP platform or a M
354. ription tables Use the order code indicated to order the document Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 204 Symposium Agent Greeting 2 0 CD ROM Documentation package CPC code A0824343 PEC code NTPH13AA This package contains a CD ROM with the following Symposium Agent Greeting 2 0 documentation as described in the Document descriptions section in Adobe Acrobat PDF format Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg Symposium Agent Greeting 2 0 297 2183 201 N A N A No 1 NTVQO9AA Installation Guide Symposium Agent Greeting 2 0 297 2183 202 N A N A No 1 NTVQO9AA Maintenance and Troubleshooting Guide Symposium Agent Greeting 2 0 TUI Guide CPC code A0779147 PEC code NT2F20AA This package contains ten copies of the Symposium Agent Greeting 2 0 Technical User Interface Guide Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg Symposium Agent Greeting 2 0 TUI P0918124 NTPH12AA A0824342 No 10 Guide October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 205 Symposium Agent 2 3 Symposium Agent sets a new standard for call center and agent productivity using Microsoft Internet technology to unify the agent access to services while providing completely centralized application administration Symposium Agent
355. s P0941366 CPC code Danish P0941367 CPC code Swedish P0941368 CPC code European French P0936001 CPC code European Spanish P0936002 CPC code German P0936003 CPC code Italian P0936004 CPC code Norwegian P0936005 This Quick Reference Card is for subscribers with display phones that use the CallPilot interface CallPilot Message Networking Set Up and Operation Guide CPC code P0606015 This guide leads a System Administrator through setting up Message Networking and is an ongoing reference aid Use this guide if you have a Business Communications Manager CallPilot Mini or CallPilot 150 system CallPilot Message Networking User Guide CPC code English P0606016 CPC code Canadian French P0919456 CPC code Latin American Spanish P0919493 CPC code United Kingdom English P0936061 CPC code Netherlands P0936062 CPC code Danish P0936063 CPC code Swedish P0936064 CPC code European French P0936065 CPC code European Spanish P0936066 CPC code German P0936067 CPC code Italian P0936068 CPC code Norwegian P0936069 This guide explains how to use Message Networking with your personal mailbox Message Networking links CallPilot or other voicemail systems at different locations Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 316 CallPilot Fax Set Up and Operation Guide CPC code P0606017 This guide leads a System Administrator through setting u
356. s and to indicate the source document where descriptive information can be found Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000M and Meridian 1 Small System Planning and Engineering NTP number 553 3011 120 This document is areference tool for activities surrounding the planning and engineering of a Small System Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000S Planning and Engineering NTP number 553 3031 120 This document provides the information necessary to properly engineer a Communication Server 1000S CS 1000S system There are two major purposes for using this document to engineer an entirely new system and to evaluate a system upgrade The Nortel Networks Enterprise Configurator NNEC provides an alternative to the manual processes described in this document However a description of the NNEC process is beyond the scope of this document Nortel Networks Communication Server 1000 Release 4 0 Communication Server 1000M and Meridian 1 Large System Planning and Engineering NTP number 553 3021 120 This document provides guidelines for selecting a site planning a site and planning the system It includes information on setting up the equipment area establishing grounding and power and meeting cabling requirements If there is Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 24 a conflict between information in this docu
357. s described here you can determine the best size and location for your system Worksheets and checklists are provided to aid you in planning your Meridian Mail installation Information about and specifications for the installation of a Meridian 1 switch are included in this document where they pertain to Meridian Mail installation Meridian Mail Modular Option GP Installation and Maintenance Guide NTP number 555 7051 250 Order codes P0904487 This document describes installation and maintenance procedures to be followed by the technician or technical support engineer who installs and or maintains Meridian Mail or by the Meridian Mail system administrator It explains how to install and configure a Meridian Mail Modular Option GP system and how to connect cables between the switch and Meridian Mail This guide also shows you how to expand a Meridian Mail system Meridian Mail Modular Option EC Site and Installation Planning Guide NTP number 555 7061 200 Order codes P0904488 This document helps you prepare for Meridian Mail Modular Option EC installation By following the guidelines described here you can determine the best size and location for your system Worksheets and checklists are provided to aid you in planning your Meridian Mail installation Information about and specifications for the installation of a Meridian 1 switch are included in this document where they pertain to Meridian Mail installation Meridian Mail Modular Option
358. s document contains procedures for upgrading from CallPilot 1 07 to CallPilot 2 02 CallPilot 2 0 Installation and Configuration Part 5 703t Server Maintenance and Diagnostics NTP number 555 7101 227 Order code P0603582 This document contains instructions for troubleshooting using diagnostic utilities and performing server hardware maintenance Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 102 CallPilot 2 0 Installation and Configuration Part 5 201i Server Maintenance and Diagnostics NTP number 555 7101 119 Order code P0949451 This guide is for administrators technicians and engineers responsible for maintaining a CallPilot server It is intended to act as a guide for using system tools to identify the cause of system problems as well as installing replacing or upgrading hardware components CallPilot Installation and Configuration Part 5 702t Server Maintenance and Diagnostics Guide NTP number 555 7101 216 Order code P0949453 This guide provides information and instructions for maintaining the current functions of a CallPilot 702t server and for troubleshooting any problems CallPilot Installation and Configuration Part 5 1001rp Server Maintenance and Diagnostics Guide NTP number 555 7101 218 Order code P0949455 This guide provides information and instructions for maintaining the current functions of a CallPilot 1001rp server and for troubleshooting any problems CallPilot 2
359. s for personnel working in the health care and hospitality industries to use the Background Terminal BGD to enter retrieve and modify data and to produce effective and informational reports Meridian 1 and Succession Communication Server for Enterprise 1000 Message Center Description and Operation This document describes Message Center functionality which enables you to receive and take messages for calls forwarded to the Message Center to convey messages to called telephones or consoles on request and to activate and deactivate Message Waiting Indication at users telephones It also describes the automatic and manual diagnostics provided to clear all active Message Waiting Indications when required Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 44 Meridian 1 and Succession Communication Server for Enterprise 1000 Message Registration Description and Operation This document provides an in depth description of Message Registration MR functionality It also describes the diverse configurations available and adaptable to different situations and how to set them up Meridian 1 Buffer Interface Protocol Converter This document contains descriptions installation and operating procedures ordering information and specifications for the Buffer Interface Protocol Converter BIPC Meridian 1 Property Management System Interface Description This document provides feature message control and i
360. s in the Optivity Telephony Manager directory of the Windows navigation tree Start gt Programs gt Optivity Telephony Manager gt OTM Documentation The d cuments can also be viewed directly from the CD ROM Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 194 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 195 Optivity Telephony Manager Release 2 01 Optivity Telephony Manager OTM is designed for managers of telecommunications equipment and authorized Nortel Networks distributors OTM provides a single point of access and control for Nortel Networks Meridian and Succession Communication Server for Enterprise CSE 1000 system management OTM uses IP technology to target the following key customer values e single point of connectivity to Meridian 1 systems Succession CSE 1000 systems and related devices e data collection of traffic and billing records e collection processing distribution and notification for alarms and events e data entry and propagation employee names and telephone numbers shared in multiple databases e Windows and web based management applications Document descriptions Installing and Configuring Optivity Telephony Manager Release 2 01 NTP 553 3001 230 CPC code English P0986987 CPC code French P0602447 CPC code German P0602450 This document provides a step by step outline of the installation process using the Install
361. s involved in the planning installation setup and configuration of a call center It provides a high level overview of the tasks performed during each phase and it describes where you can find the instructions for performing these tasks By following the recommended sequence of tasks and consulting the appropriate documents you can successfully set up your call center Symposium Call Center Server Symposium and MSL 100 Switch Guide Order code P0915664 This guide explains how to configure the MSL 100 switch to work with Symposium Call Center Server To find out how to configure the server refer to the Administrator s Guide October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 225 Symposium Call Center Server Planning and Engineering Guide Order code P0910115 The Symposium Call Center Server Planning and Engineering Guide provides information on how to manage the configuration of your Symposium Call Center Server Symposium Call Center Server Historical Reporting and Data Dictionary Order code P0910108 This guide explains how to create and use customized reports It also provides information you need to export data to other applications Symposium Call Center Server DMS MSL 100 Scripting Quick Reference Card Order code P0911817 This guide provides a quick reference to Symposium Call Center Server scripting guidelines including operators intrinsics scripting commands and keywords Sym
362. scriber s computer You can install CallPilot on subscribers computers or subscribers can perform some configuration and troubleshooting tasks under your guidance CallPilot 2 0 Desktop Messaging User Guide for Novell GroupWise CPC code English None CPC code United Kingdom English None CPC code Netherlands None CPC code European French None CPC code German None This user guide describes how to use the unified messaging features of CallPilot 2 0 with Novell GroupWise e mail Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 338 CallPilot 2 0 Desktop Messaging User Guide for Internet Clients CPC code English None CPC code United Kingdom English None CPC code Netherlands None CPC code European French None CPC code German None This user guide describes how to use the unified messaging features of CallPilot 2 0 with Internet Clients e mail CallPilot 2 0 Desktop Messaging User Guide for Lotus Notes CPC code English None CPC code United Kingdom English None CPC code Netherlands None CPC code European French None CPC code German None This user guide describes how to use the unified messaging features of CallPilot 2 0 with Lotus Notes e mail CallPilot 2 0 Desktop Messaging User Guide for Microsoft Outlook CPC code English None CPC code United Kingdom English None CPC code Netherlands None CPC code European French None C
363. scribes how to manage maintain and sustain Business Communications Manager network services Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 306 Business Communications Manager Companion Configuration Guide CPC code P0605793 This guide explains how to install and program Companion base stations and handsets Business Communications Manager T7100 Telephone User Card CPC code P0605068 This card is a guide to the features and components of the T7100 telephone Business Communications Manager T7208 Telephone User Card CPC code P0605065 This card is a guide to the features and components of the T7208 telephone Business Communications Manager T7316 Telephone User Card CPC code P0930548 This card is a guide to the features and components of the T7316 telephone Business Communications Manager T7316E Telephone User Card CPC code P0603579 This card is a guide to the features and components of the T7316E telephone Business Communications Manager T24 Key Indicator Module KIM Installation Card CPC code P0603481 This card is a guide to installing the T24 Key Indicator Module KIM Business Communications Manager CAP User Guide CPC code P0603480 This document provides information about features of the Central Answering Position CAP It also provides guidelines for programming and using the features October 2004 Global Enterprise Documentation Catalog Standard 6 00 Pa
364. ser Card CPC code P0992654 This user card provides information about the features and interface of your telephone if it has been designated as a prime telephone for particular external lines on your system This means that any external call on those lines that is not answered or gets transferred parked or put on hold and is not picked up or any October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 299 call that is not handled rings at your telephone A system can have several prime telephones Norstar Modular ICS Telephone Feature Card CPC code P0992653 This card provides a quick reference for accessing the Norstar features on your modular ICS telephone Your system administrator can inform you of the availability of these features on your particular telephone Norstar Compact ICS Telephone Feature Card CPC code P09922678 This card provides a quick reference for accessing the Norstar features on your compact ICS telephone Your system administrator can inform you of the availability of these features on your particular telephone Packaging details This section contains details on how the documentation is packaged Each documentation package and its contents are described in detail along with ordering codes Some documents can also be ordered individually from Nortel Networks To see which documents can be ordered individually look at the Individually orderable column in the package des
365. ser guide describes how to use and operate the C4050 handset It includes information about registering and programming the handset as well as ensuring it is properly subscribed to features Business Communications Manager DECT Deployment Tool CPC code 7500 1 The purpose of this guide is to show the user how to optimize operation of the M626x DECT deployment tool and to carry out deployment successfully The first part of this guide provides details for installing the equipment and putting it in service The second part of this guide contains an overview of the basic notions and provides advice on how to carry out deployment of the best possible quality at the customer site October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 323 Business Communications Manager DECT Installation and Maintenance Manual CPC code P0993137 This manual describes how to install and initialize a DECT system Information in this document explains e how to set up and operate the DECT media bay module e how to set up and operate the radio base stations e how to subscribe the cordless handsets to the system Business Communications Manager Internet Telephone Switch Module Installation Guide CPC code P0919850 The steps included in this guide supplement the installation instructions included in the 12004 Internet Telephone Getting Started guide that came with your 12004 telephone Business Communications Manager i2050 Sof
366. server processing power and leveraging of PBX switching reliability Document descriptions Symposium Express Call Center Planning Installation and Administration Guide NTP number 297 2183 116 The Symposium Express Call Center Planning Installation and Administration Guide provides information on how to prepare and install the call center server and client software and configure call center resources Symposium Express Call Center Call Center Management Guide NTP number 297 2183 917 This guide provides information on how to set up configure and maintain Symposium Express Call Center for local routing calls Symposium Express Call Center Reports and Display Guides NTP number 297 2183 515 This guide provides the information you need to create and manage system reports and to use reports and displays to monitor your system performance This guide also contains descriptions of the standard reports and a data dictionary you can use to create your own custom reports This guide is for Symposium Express Call Center administrators who are responsible for creating and managing reports and using reports and displays Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 240 Symposium Express Voice Services Card Installation Guide Order code none PDF only This guide provides information on installing the voice services card Symposium Express Call Center Call Center Maintenance and Troubleshooting
367. sinesses can converge their voice and data services while enterprise branch offices can extend their advanced Central Office capabilities for a seamless multi site network Document descriptions Business Communications Manager BCM 200 400 Installation and Maintenance Guide CPC code P0993133 This guide describes how to install initialize and maintain the hardware for the Business Communications Manager BCM200 and BCM400 systems Information in these chapters explains e how to set up the hardware e how to start and initialize the hardware e how to troubleshoot and maintain the hardware Business Communications Manager BCM 1000 Installation and Maintenance Guide CPC code P0607659 This guide describes how to install initialize and maintain the Business Communications Manager 1000 BCM1000 hardware for the Business Communications Manager 3 5 system It provides supplemental information for the BCM 3 5 software release for systems using BCM 1000 hardware that has been upgraded from earlier versions of BCM software Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 304 Business Communications Manager Bix Box Wiring Guide CPC code P0993134 This guide provides a pictorial overview about how to install a Bix box and wire it for the internal and external trunks hardwired connections for the Business Communications Manager Business Communications Manager Software Keycode Installation Guide CPC cod
368. sium TAPI 2 1 245 Engineering and Capacity Rules 245 Network Manager s Guide Reference Guide for Installation Configura tion and Maintenance 245 Symposium TAPI 2 3 245 Engineering and Capacity Rules 245 Network Manager s Guide Reference Guide for Installation Configura tion and Maintenance 245 Symposium Web Center Portal 3 0 237 Documentation CD ROM 237 Symposium Web Center Portal 3 0 Documentation CD ROM 18 Symposium M1 and Voice Processing Guide 216 227 Symposium M1 CSE 1000 and Voice Processing Guide 208 System Administration of Optivity Telephony Manager 2 1 187 192 System Engineering 59 System Installation 69 System Installation Procedures 69 System Maintenance 71 System Management 27 68 System Management Applications 68 System Overview 57 System Reference Manuals Release 5 4 1 274 System Reference Manuals Release 5 4 2 277 System Security Management 28 67 81 T T7100 Telephone User Card 289 296 T7208 Telephone User Card 289 297 T7316 Telephone User Card 289 297 T7316E Telephone User Card 290 T7406 Cordless Telephone Installation Guide 289 296 T7406 Cordless Telephone User Card 290 297 TAPI Service Provider 245 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 375 Telemanagement Applications for Optivity Telephony Manager 2 1 187 192 Telephone Administration Guide 135 143 Telephone and Attendant Console Installation 70 Telephone
369. so lists and defines important terms and call features You can find sections addressing separate functions both basic and advanced hospitality features display options and other optional characteristics Meridian Digital Telephones M3905 User Guide CPC code English A0858929 PEC code English NT2F80EB CPC code French A0858934 PEC code French NT2F80FB Note The packages contain five copies of the guide Part number German P0942085 Part number Spanish P09420492 Part number Portuguese P0942101 Part number Chinese P09420111 Part number Japanese P0942118 Part number Swedish P0942131 Part number Norwegian P0942137 Part number Danish P0942125 This document includes a description of the telephone and its controls and a list of terms and display options You can find sections addressing agent and supervisor features viewing queue status non ACD call features and how to make the most effective use of the various functions Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 90 Meridian Digital Telephones Meridian SL 100 M905 Call Center User Guide CPC code English A0863879 PEC code English NT2F80TA Note The packages contain five copies of the guide This document provides descriptions of all features available on the M3905 telephone from the point of view of the Agent as well as the Supervisor You can also find explanations of the various functions Meridian D
370. ss Communications Manager Internet Telephone Switch Module Installation Guide CPC code P0919850 The steps included in this guide supplement the installation instructions included in the 12004 Internet Telephone Getting Started guide that came with your 12004 telephone Business Communications Manager 3 5 Programming Operations Guide CPC code P0604629 This guide explains how to program your Business Communications Manager system This issue of the document reflects the added functionality built into the Business Communications Manager 3 5 release The new hardware and new and updated features described in this and other documentation requires that your Business Communications Manager is running release 3 5 Business Communications Manager 3 5 Programming Operations Guide CPC code P0604629 This guide explains how to program your Business Communications Manager system This issue of the document reflects the added functionality built into the Business Communications Manager 3 5 release The new hardware and new and updated features described in this and other documentation requires that your Business Communications Manager is running release 3 5 Business Communications Manager Programming Records CPC code P0604628 This document provides forms to record information about system identification and hardware configuration of your BCM 3 5 system Business Communications Manager User Guide CPC code P0605428 This document de
371. ssing Server Series COMMGR Reference Manual Order code P0988083 This document details how to configure a Nortel Networks Media Processing Server Series MPS system to communicate with various types of host computer systems This manual provides background information and details about configuration parameters common to most host environments as well as information about optional MPS features that can be used at specific sites Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 248 Media Processing Server Series System Reference Manual Order code P0988084 This document details the procedures and parameters for configuring the Nortel Networks Media Processing Server Series MPS system for online operation in a variety of telephony environments In addition this manual provides configuration parameters and basic file information for elements common to all Media Processing Servers MPS within the network Media Processing Server Series Caller Message Recording Order code P0988085 This manual documents the use of the Caller Message Recording CMR feature in the Nortel Networks Media Processing Server Series MPS It contains comprehensive information on implementation of the CMR feature including setup configuration administration and application development Media Processing Server Series GeoTel Features User Manual Order code P0988087 This manual documents the use of Nortel Networks Media Processi
372. stallation and Maintenance This document is a supplement to Meridian 1 NTPs It provides information specific to the Meridian 1 implementation of fiber optic links that connect the Meridian system to multiple Remote IPE modules using a pair of Fiber Remote Multi IPE Interface units It describes the operation of the Fiber Remote Multi IPE Interface equipment and provides specific information on how to install and maintain it October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 65 Software features The documents in this section describe the features available on the Meridian 1 and Succession Communication Server for Enterprise CSE 1000 Document descriptions Meridian 1 and Succession Communication Server for Enterprise 1000 Feature Listing The purpose of this document is to provide a complete list of all software features available on Meridian 1 and Succession Communication Server for Enterprise 1000 systems and to reference the appropriate source document where descriptive information can be found Meridian 1 and Succession Communication Server for Enterprise 1000 Features and Services This d cument describes the software features available with the system The features are described in feature modules arranged alphabetically Each feature module includes feature descriptions operating parameters feature interactions and feature packaging implementation and operation Software Input Outpu
373. stallation procedures for attendant consoles telephones and add on modules It also features apparatus designations information about the wiring for current Nortel Networks telephones and the M2250 Attendant Console a description of the installation and removal process for QCW type and M1250 M2250 attendant consoles procedures for installing and removing the M1109 M2000 M2006 M2008 M2016S M2216 M2616 and M3000 telephones and installation and removal information for all add on modules and options for all telephones and attendant consoles October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 71 System maintenance The documents in this section all pertain to various maintenance aspects of Meridian systems Document descriptions Meridian 1 General Maintenance Information This document provides a complete description of the maintenance features for all Meridian 1 systems The document includes guidelines to avoid personal injury and equipment damage methods for exchanging information with the system routine maintenance procedures and hardware maintenance tools This document also includes descriptions of diagnostic programs user reports and customer technical assistance information This document does not provide procedures for locating and clearing faults or replacing equipment Meridian 1 Fault Clearing This document provides instructions for locating and clearing faults The procedures
374. stems Book 2 2 Meridian Mail Release 12 Modular Option GP 555 7051 307 P0875925 P0875925 Yes System Administration Guide Book 1 2 Meridian Mail Release 12 Modular Option GP 555 7051 307 P0875927 P0875927 Yes System Administration Guide Book 2 2 Meridian Mail Release 12 Modular Option GP 555 7051 308 P0875929 P0875929 Yes Administration Manual for Multi Customer Systems Book 1 2 Meridian Mail Release 12 Meridian Mail 555 7051 308 P0875930 P0875930 Yes Modular Option GP Administration Manual for Multi Customer Systems Book 2 2 Meridian Mail HVS Implementation Guide 555 7001 221 P0875899 P0875899 Yes Meridian Mail HVS GAC Guest Voice 555 7001 222 P0904927 P0904927 Yes Messaging Reference Guide Meridian Mail Voice Forms Transcibers User Guide N A P0875902 P0875902 Yes Meridian Mail Voice Service Application Guide 555 7001 325 P0875903 P0875903 Yes Meridian Mail Fax On Demand Application Guide 555 7001 327 P0875904 P0875904 Yes Maintenance Messages SEERs 555 7001 510 P0904493 P0904493 Yes Meridian Mail Networking Planning Guide 555 7001 241 P0875906 P0875906 Yes Meridian Mail AMIS Networking Installation and 555 7001 242 P0875908 P0875908 Yes Administration Guide Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 170 Individually Document Package Title NTP number PEC code CPC code orderable Meridian Mail Network Message Service Installati
375. stration Guide Order code English P0945709 Order code French P0945711 This guide leads a Call Center Administrator through setting up and operating Basic Call Center on a CallPilot 150 system You can program Basic Call Center Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 144 using any two line display telephone on your telephone system You can also use the web based CallPilot Manager to set up and operate Basic Call Center User guides CallPilot Mini 150 Desktop Messaging Quick Reference Guide Order code English P0990116 Order code French P0990472 Order code Spanish P0990473 Order code Chinese P0990682 This guide describes how to use CallPilot Desktop Messaging It provides information on how to manage all your voice fax and e mail messages in one Graphical User Interface GUI for a particular environment CallPilot Message Networking User Guide Order code English P0919430 Order code French P0919456 Order code Spanish P0919493 Order code Chinese P0990679 Message Networking links CallPilot or other voicemail systems at different locations This guide explains how to use Message Networking with your personal mailbox It describes how to send messages using a network delivered mailbox site based addressing and direct addressing CallPilot Quick Reference Guide Norstar Voice Mail Interface Order code English P0919418 Order code French P0919448 Order code Spanis
376. t Document descriptions Remote Office and RLC 1 3 1 Release Notes This document describes the features known problems and workarounds for the Remote Office 9150 unit Remote Office 911x series units Meridian Digital Telephone IP Adapter units and the Reach Line Card RLC It also provides some information on issues arising from incorrect configurations Reach Line Card Installation and Administration Guide This document is most useful to telecom and data network managers and administrators who plan install and manage corporate telecommunications and data networks This guide contains a detailed description of the Reach Line Card REC the procedures required to properly install configure and manage the RLC in a host PBX PBX configuration information and troubleshooting procedures Remote Office 9150 Installation and Administration Guide This guide provides a description of the step by step processes required to install configure and manage the Remote Office 9150 unit in a Branch Office It includes all the information necessary to manage the unit system on a daily basis Remote Office 911x Series Installation and Administration Guide This guide is intended for telecom and data network managers and adminis trators It contains detailed descriptions of the Remote Office 911x Series units The document also lists the procedures necessary to install configure and manage the series units in a remote or Branch Office as wel
377. t Card Installation and Testing 70 Communication Server 1000 System Redundancy 38 Communication Server 1000M and Meridian Large System Maintenance 35 Communication Server 1000M and Meridian Large System Overview 22 Communication Server 1000M and Meridian Large System Planning and Engineering 23 Communication Server 1000M and Meridian Large System Upgrade Procedures Book 1 of 3 36 Communication Server 1000M and Meridian 1 Small System Maintenance 34 Communication Server 1000M and Meridian 1 Small System Planning and Engineering 23 Communication Server 1000M and Meridian 1 Small System Upgrade Procedures 36 Communication Server 1000S 22 23 Upgrade Procedures 37 Communication Server 1000S Installation and Configu ration 26 Communication Server 1000S Maintenance 35 Compact ICS 6 0 Installer Guide 296 Compact ICS 6 0 Programming Record 296 Compact ICS 6 0 System Coordinator Guide 296 Compact ICS 6 1 Installer Guide 288 Compact ICS 6 1 Programming Record 289 Compact ICS 6 1 System Coordinator Guide 288 Compact ICS Telephone Feature Card 299 Coordinated Dialing Plan Description 54 CS 1000 Relase 4 0 Library Navigator Communication Server 1000 Release 4 0 23 Library Navigator Communication Server 1000 Relase 4 0 23 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 354 CS 1000 Release 4 0 21 23 Attendant PC Description Installation and Opera tion 33 Automatic Call Distribu
378. t Up and Operation Guide 319 Multimedia Call Center Web Developer Guide 319 Norstar Voice Mail Quick Reference Card Remote Users 315 Nortel Networks M626x DECT Deployment Tool 304 Packaging details 320 Personal Call Manager User Guide 312 Software Keycode Installation Guide 304 UPS Installation and Configuration Guide 304 Business Communications Manager 3 5 IP Telephony Configuration Guide 308 Business Communications Manager 3 5 Multilingual Documentation CD ROM 320 Business Communications Manager 3 5 Programming Operations Guide 305 Business Communications Manager ATA User Guide 307 330 Business Communications Manager Attendant Console Setup and Operation Guide 333 Business Communications Manager Attendant Console User Guide 333 Business Communications Manager BCM 1000 Installa tion and Maintenance Guide 303 321 Business Communications Manager BCM 200 400 In stallation and Maintenance Guide 303 321 Business Communications Manager BCM IVR Integra tion Supplement 313 334 Business Communications Manager Bix Box Wiring Guide 304 321 Business Communications Manager BST Doorphone In stallation and Configuration Guide 307 Business Communications Manager BST Doorphone User Guide 307 Business Communications Manager Call Detail Record ing System Administration Guide 312 332 Business Communications Manager CAP User Card 329 Business Communications Manager CAP User Guide 306 Business Communications M
379. t guides The Meridian 1 uses a prompt response system for switch configuration and alteration When the data administrator loads an Administration Overlay into memory on a Terminal the switch outputs a prompt The data administrator is then able to type a response to answer that prompt If the response is valid the program outputs the next prompt If the response is invalid a message is output Meridian 1 Software Input Output guide Administration This Data Administration document describes input and output in the Meridian prompt response system required for switch configuration and modification Feature Packages are listed in two separate sections in this NTP both alphabetically and numerically Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 66 Meridian 1 Software Input Output guide System Messages This publication is intended as a comprehensive reference guide to interpreting and responding to error messages This material is applicable to Meridian 1 and Meridian SL 1 switches equipped with generic software Meridian 1 Software Input Output guide Maintenance This document describes and explains when to use the various Meridian 1 commands that can be input to view and print status of switch information perform background tests and disable enable and test system hardware for example a particular telephone October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 6
380. t is not intended as a complete guide for installing software on an NT platform OSCAR Release 5 4 x VPS is OSCAR AcuVoice Resource Guide Order code P0987078 This guide documents how to implement Open Signal Computing and Analysis Resource OSCAR processing with the AcuVoice text to speech speech synthesis resource in an MSRA environment on both Solaris and NT platforms VPS is OSCAR 5 4 x Nuance v6 2 x Dynamic Grammar Feature Guide Order code P0989300 This guide documents how to implement the Dynamic Grammar feature This document applies to the Nuance Large Vocabulary Resource Version 6 2 x 6 2 1 6 2 3 6 2 4 with VPS is OSCAR Open System Computing and Analysis Resource software Releases 5 4 1 and 5 4 2 on both Solaris and NT platforms Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 272 VPS is OSCAR 5 4 x Nuance v6 2 x Resource Guide Order code P0987073 This guide documents how to work with the Nuance Large Vocabulary Resource LVR This document applies to Nuance Version 6 2 x 6 2 1 6 2 3 6 2 4 with VPS is Open Signal Computing and Analysis Resource OSCAR software Releases 5 4 1 and 5 4 2 on both Solaris and NT platforms VPS is OSCAR 5 4 x Nuance v6 2 x Speaker Verification Feature Guide Order code P0989305 This guide documents how to implement the Speaker Verification application This document applies to the Nuance Large Vocabulary Resource Version 6 2 x 6 2 1 6 2 3
381. tables Use the order code indicated to order the document Note Not all CallPilot documents are available in hardcopy from Nortel Networks If you cannot find the document you require in this section but it is listed in the document descriptions check the CallPilot CD ROM Documentation Package NTRG19AH A0506541 or at http www nortelnetworks com documentation CallPilot 2 02 CD ROM Documentation Package CPC code A0506541 PEC code NTRG19AH This package contains a CD ROM with all the CallPilot Release 2 02 documentation described in the Document descriptions section in Adobe Acrobat PDF format CallPilot Release 2 0 Non English Documentation on CD ROM CPC code A0887625 PEC code NTRG19BF This CD ROM contains a library of unified and Desktop Messaging user guides in multiple languages supporting the CallPilot 2 0 product offering Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 110 CallPilot 2 02 201i Base Documentation Package English CPC code A0520414 PEC code NTRGO1 AE This package contains all the documentation required to support a CallPilot Release 2 02 system on the 201i platform on initial installation The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot 2 02 201i Installation and N A NTRGO1AF A0520419 Yes 1 Configuration Guide CallPilot 2 02 I
382. tains five copies of one document in the M3900 Series Meridian Digital Telephone documentation suite The package contains the following document Document Package Title Individually Qty in NTP number PEC code CPC code orderable pkg Guide French Meridian Digital Telephones M3905 User N A NT2F80FB A0858934 No 5 Meridian Digital Telephones M3902 M3903 M3904 Quick Reference Guide Package CPC code A0859354 PEC code NT2F81EA This package contains five copies of one document in the M3900 Series Meridian Digital Telephone documentation suite The package contains the following document Document Package Title Individually Qty in NTP number PEC code CPC code orderable pkg Meridian Digital Telephones M3902 N A M3903 M3904 Quick Reference Guide NT2F81EA A0859354 No 5 Meridian Digital Telephones M3902 M3903 M3904 Quick Reference Guide Package French CPC code A0859355 PEC code NT2F81FA This package contains five copies of one document in the M3900 Series Meridian Digital Telephone documentation suite The package contains the following document Document Package Title Individually Qty in NTP number PEC code CPC code orderable pkg Meridian Digital Telephones M3902 N A M3903 M3904 Quick Reference Guide NT2F81FA A0859355 No 5 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 97
383. tandard 6 00 October 2004 Page 52 Meridian 1 Transparent Data Networking Transparent Data Networking TDN enables end to end protocol exchange between two data modules that use end to end protocols such as T Link and Public Switched Data Service PSDS This document offers an overview of the process and equipment lists the operating parameters and describes feature implementation and operation Meridian 1 Meridian Data Features Traffic Engineering and Configuration This document provides configuration guidelines for implementing Meridian data features in Meridian 1 systems The Meridian data features integrate dial up data switching capabilities with voice calling capabilities from telephone sets This publication also gives recommendations for the distribution of service facilities allocated when engineering Meridian data features in various application types Meridian 1 Meridian Data Features Operations and Tests This document describes how to operate the Meridian data station and how to test its online transmission performance Included in this book is a complete suite of tests and of performance testing operations to ensure that each ADM is functional and properly configured Meridian 1 NT7D16 Data Access Card Operations and Tests This document outlines the characteristics and operation of the NT7D16 Data Access Card DAC Beginning with a description of the data access card and its functions this publication includ
384. tandard platform to enable real time data and host data exchange advanced call handling and can be integrated with multimedia transaction handling and website enabled functionality Symposium Call Center Server 4 2 is bundled with Symposium Call Center Web Client 4 0 For more information on Symposium Call Center Web Client see Symposium Call Center Web Client 4 0 in this document Document descriptions Symposium Call Center Server Installation and Maintenance Guide Order code P0985399 The Installation and Maintenance Guide provides information and instructions for installing and maintaining Symposium Call Center Server The guide also covers troubleshooting problems that can arise Symposium Call Center Server Meridian 1 and Succession Communication Server for Enterprise 1000 SCCS Administrator s Guide Order code P0918381 This document provides information on how to configure and manage the configuration of your Symposium Call Center Server Symposium Call Center Server Network Planner for the Meridian 1 and Succession Communication Server for Enterprise 1000 switch Order code P0913275a This planner is intended to help you record the required information for configuring your Meridian 1 or Succession Communication Server for Enterprise 1000 switch for Symposium Call Center Server Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 208 Symposium Call Center Server Network Planner for
385. tch that uses an X 25 connection Document descriptions LinkPlexer 1 1 Installation and Configuration Guide Order code P0993516 This document describes how to install and configure the Nortel Networks LinkPlexer 1 1 application LinkPlexer 1 2 Installation and Configuration Guide Order code P0993516 This document describes how to install and configure the Nortel Networks LinkPlexer 1 2 application Packaging details The Symposium LinkPlexer Release 1 1 and 1 2 documentation is available from Helmsman Express located at http www nortelnetworks com documentation These documents are not individually orderable from Nortel Networks in hardcopy Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 244 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 245 Symposium TAPI 2 3 1 and TAPI Service Provider The Symposium TAPI Service Provider for Meridian 1 is a multifunctional TAPI 2 x compliant service provider that marries the Microsoft TAPI 2 0 and 2 1 Application Programming Interfaces APIs to the Meridian 1 In combination with Microsoft TAPI 2 0 software the Service Provider enables applications running on Windows NT 4 0 and 2000 servers to monitor and control Meridian 1 telephones In combination with Microsoft TAPI 2 1 software the Service Provider enables applications running on Windows NT and Windows 2000 servers or Windows NT workstation Windows 95 or Win
386. tem Manager in the installation setup and operation of Nortel Networks Call Center Reporting ipView Software Wallboard Set Up and Operation Guide CPC code P0995911 This guide is designed to assist a System Manager in the installation set up and operation of Nortel Networks ip View Software Wallboards Use this guide as an ongoing reference Call Center Supervisor Guide CPC code English P0602558 CPC code Canadian French P0602602 CPC code Latin American Spanish P0602603 CPC code United Kingdom English P0602604 CPC code Netherlands P0602605 CPC code Danish P0602606 CPC code Swedish P0602607 CPC code European French P0602608 CPC code European Spanish P0602609 CPC code German P0602610 CPC code Italian P0602611 CPC code Norwegian P0602612 This guide describes how you can use Call Center features as a supervisor or an agent Call Center is an application that handles incoming calls as efficiently and economically as possible Call Center answers calls then routes the calls to agents in a skillset that most closely matches the needs of the caller Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 340 Call Center Agent Guide CPC code English P0602557 CPC code Canadian French P0602691 CPC code Latin American Spanish P0602592 CPC code United Kingdom English P0602593 CPC code Netherlands P0602594 CPC code Danish P0602595 CPC code Swedish
387. that provides a single solution for telephony and data capabilities CS 1000 Release 4 0 software provides Large and Small system solutions as well as a CS 1000 system solution CS 1000 Release 4 0 software enables Meridian 1 customers to move to Voice over IP VoIP while still protecting their investment in Meridian 1 products CS 1000 Release 4 0 software is supported on the following systems e Communication Server 1000S CS 1000S e Communication Server 1000M Chassis CS 1000M Chassis e Communication Server 1000M Cabinet CS 1000M Cabinet e Communication Server 1000M Half Group CS 1000M HG e Communication Server 1000M Single Group CS 1000M SG e Communication Server 1000M Multi Group CS 1000M MG e Communication Server 1000E CS 1000E Online To access Nortel Networks documentation online click the Technical Documentation link under Support on the Nortel Networks home page http www nortelnetworks com CD ROM To obtain Nortel Networks documentation on CD ROM contact your Nortel Networks customer representative Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 22 Document descriptions Nortel Networks Communication Server 1000 Release 4 0 What s New for Communication Server 1000 Release 4 0 NTP number 553 3001 015 This document describes features and enhancements implemented for CS 1000 Release 4 0 Nortel Networks Communication Server 1000 Release 4 0 Communication Serve
388. the Meridian 1 system It covers everything from a comprehensive description engineering guidelines installation and configuration administration and maintenance to a list of terms Meridian 1 Mini Carrier Remote Description Installation and Maintenance This document is intended as a supplement to Nortel Networks technical publications for Meridian 1 It provides information specific to system options 11 11C 11E 21 21A 21E 51 51C 61 61C 71 81 and 81C implementations of the Mini Carrier Remote feature You can find a description of the operation of the mini carrier equipment as well as specific information on how to install and maintain this equipment as an integral part of the PBX systems and system options Meridian 1 Network Planning Guide This guide contains the background information advice on implementation and detailed instructions required to establish a plan for the implementation of network solutions on Meridian 1 systems It complements the technical and programming information presented in the previous technical publications It does not cover the programming and installation of hardware already explained in other technical publications October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 51 Meridian Data Services The Meridian Data Services features support a wide range of dial up data Communication activities These applications fall into different basic categories based on e
389. the data collection or the migration This guide provides information on running Meridian Mail and CallPilot in parallel It also compares call routing between Meridian Mail and CallPilot Networking guides CallPilot AMIS Networking Implementation and Maintenance Guide NTP number 555 7101 303 The guide provides the information and procedures that are necessary to implement Audio Messaging Interchange Specification AMIS Networking It outlines the steps to modify configure test maintain and troubleshoot AMIS networking CallPilot Enterprise Networking Implementation and Administration Guide NTP number 555 7101 304 The guide provides the information and procedures that are necessary to implement Enterprise networking It outlines the steps to modify configure test maintain and troubleshoot Enterprise networking CallPilot Integrated AMIS Networking Implementation and Maintenance Guide NTP number 555 7101 305 The guide provides the information and procedures that are necessary to implement integrated Audio Messaging Interchange Specification AMIS networking It outlines the steps to configure the switch and CallPilot for integrated AMIS networking It also describes how to add sites test maintain and troubleshoot CallPilot VPIM Networking Implementation and Maintenance Guide NTP number 555 7101 306 The guide provides the information and procedures that are necessary to implement integrated VPIM networking It outl
390. the user an approach to Norstar Voice Mail programing It provides a guideline and tables to determine which features require programming and if applicable what the default programming values are Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 280 Norstar Voice Mail 4 1 Documentation Addendum CPC code English P0994346 CPC code French P0994347 This document provides additional information about programming Norstar Voice Mail that is not included in the other Norstar Voice Mail documents Norstar Voice Mail 4 0 Set Up and Operation Guide CPC code English P0886600 CPC code French P0886601 This document provides information about setting up and administering your Norstar Voice Mail system Norstar Voice Mail 4 0 Reference Guide CPC code English P0886602 CPC code French P0886603 The Norstar Voice Mail Reference Guide is to be used with the Norstar Voice Mail Quick Reference Guide The Norstar Voice Mail Reference Guide gives more detailed information to a user about using the Norstar Voice Mail system Norstar Voice Mail 4 0 Quick Reference Guide CPC code English P0886612 CPC code French P0886613 CPC code Spanish P0886614 This document provides a quick reference to the features of Norstar Voice Mail and how to use the feature codes to implement those features Norstar Voice Mail 4 0 Quick Reference Card for Remote Users CPC code English P0994348 CPC cod
391. tinued features and required patches for the Nortel Networks Media Processing Server MPS 500 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 255 MPS Hardware Installation and Maintenance Order code P0992816 I This document provides information about the Media Processing Server MPS 1000 PeriProducer for the Business Communications Manager BCM Platform Order code P0995956 The PeriProducer Integration with BCM manual explains variances in PeriProducer functionality when it is integrated with BCM BCM IVR Integration Supplement Order code P0995957 The BCM IVR Integration manual explains variances in COMMGR Peri View and PeriReporter software functionality when it is integrated with BCM It is not meant to replace their individual user guides it is meant only to be used as a supplement to them CCSS 1000 2000 Feature Documentation Software Release CCSS 6 1 Order code P0994069 The CCSS 1000 2000 Feature Documentation manual provides information for anyone using the SS7 out of band signaling system It gives step by step instructions on installation and configuration of various files and features CCSS 1000 2000 Feature Documentation Software Release CCSS 6 2 Order code P0602472 The CCSS 1000 2000 Feature Documentation manual provides information for anyone using the SS7 out of band signaling system It gives step by step instructions on installation and configuration of various
392. tion 29 Hospitality Integrated Voice Services Service Im plementation Guide 30 Integrated Call Assistant 31 Integrated Recorded Announcer Service Implemen tation Guide 30 IP Line Description Installation and Operation 183 IP Peer Networking 27 IP Phone 2001 For Nortel Networks Communica tion Server 1000 Quick Reference Card 183 IP Phone 2001 User Guide 183 IP Phone 2002 Call Center User Guide 184 IP Phone 2002 Quick Reference Card 184 IP Phone 2004 Call Center User Guide 184 IP Phone 2004 User Guide 184 IP Phone Key Expansion Module User Guide 185 IP Phones 183 IP Softphone 2050 and Mobile Voice Cllient 2050 User Guide 185 IP Softphone 2050 Call Center User Guide 184 IP Trunk Description Installation and Operation 31 ISDN Basic Rate Interface Features 33 ISDN Basic Rate Interface Installation and Config uration 27 ISDN Basic Rate Interface Maintenance 36 ISDN Primary Rate Interface Features 32 ISDN Primary Rate Interface Installation and Con figuration 26 ISDN Primary Rate Interface Maintenance 35 Large System Installation and Configuration 26 Library Navigator Communication Server 1000 Relase 4 0 23 Mini Carrier Remote Service Implementation Guide 30 Multifrequency Compelled Signaling Description Hardware and Engineering 25 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 355 Nortel Networks DECT Handset 4060 User Guide 184 Nortel Networks Enterprise
393. tion CD ROM contains the library of documents supporting the Symposium Agent Greeting 3 0 product offering Symposium Call Center Server 4 2 Documentation CD ROM CPC code A0874718 PEC code NTUF25AC The Symposium Call Center Server 4 2 Documentation CD ROM contains the library of documents supporting the Symposium Call Center Server 4 2 product offering Symposium Call Center Server Release 4 0 Documentation CD ROM CPC code A0827206 PEC code NTUF25AB The Symposium Call Center Server Release 4 0 Documentation CD ROM contains the library of documents supporting the Symposium Call Center Server Release 4 0 product offering Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 18 Symposium Web Center Portal 3 0 Documentation CD ROM CPC code A0829409 PEC code NTCT17AA The Symposium Web Center Portal 3 0 Documentation CD ROM contains the library of documents supporting the Symposium Web Center Portal 3 0 product offering Symposium Express Call Center Documentation CD ROM CPC code A0503511 PEC code NTHF06AE The Symposium Express Call Center Documentation CD ROM contains the library of documents supporting the Symposium Express Call Center product offering Business Communications Manager Multilingual Documentation CD ROM CPC code A0518258 PEC code NTAB9909 The Business Communications Manager 3 0 1 Documentation CD ROM contains the library of documents supporting the Business Communications Ma
394. tion Description 29 Basic Network Features 33 Branch Office 27 Call Detail Recording Description and Formats 29 CD ROM 39 Circuit Card Description and Installation 27 Communication Server 1000 System Redundancy 38 Communication Server 1000M and Meridian 1 Large System Maintenance 35 Communication Server 1000M and Meridian 1 Large System Overview 22 Communication Server 1000M and Meridian 1 Large System Planning and Engineering 23 Communication Server 1000M and Meridian 1 Large System Upgrade Procedures Book 1 of 3 36 Communication Server 1000M and Meridian 1 Small System Maintenance 34 Communication Server 1000M and Meridian 1 Small System Planning and Engineering 23 Communication Server 1000M and Meridian 1 Small System Upgrade Procedures 36 Communication Server 1000S Upgrade Procedures 37 Communication Server 1000S Installation and Con figuration 26 Communication Server 1000S Maintenance 35 Communication Server 1000S Overview 22 Communication Server 1000S Planning and Engi neering 23 DASS2 32 Data Networking for Voice over IP 25 DECT Description Planning Installation and Op eration 32 Dialing Plans Description 24 DPNSS1 33 Electronic Switched Network Signaling and Trans mission Guidelines 25 Emergency Services Access Description and Ad ministration 32 Equipment Identification 24 Feature Listing 23 Features and Services Book 1 of 3 A to C 32 Hospitality Features Description and Opera
395. tion on hardware and software installation with procedures to establish basic call service Meridian 1 Option 11C ISDN BRI Hardware Installation and Maintenance This document contains ISDN BRI Option 11C specific hardware installation information It outlines compatible circuit cards for line and packet data applications It also provides the procedures for installation and removal of the circuit cards Meridian 1 Option 11C 2 0 Mb DTI PRI Description Installation and Maintenance The 2 0 Mb standard is specific to the European market This document contains specific information on how to install configure and Maintain ISDN DTI PRI on Meridian 1 Option 11C systems It provides information on hardware installation and software programming utilizing IP expansion cabinets connected with a 100baseT or 100baseF cable Meridian 1 Option 11C Planning and Installation This document provides information for the planning and installation of the Option 11C system The planning chapters describe the general design features limits and site requirements of the Option 11C system The installation chapters give complete installation instructions and outline the process of installing a new Option 11C main cabinet system and expansion cabinets if required October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 85 Meridian 1 Option 11C Survivability Operation and Configuration Guide This document outlines the confi
396. tions Manager T7208 Tele phone User Card 326 Business Communications Manager T7316 Tele phone User Card 326 Business Communications Manager T7406 Cord less Handset Installation Guide 323 Business Communications Manager T7406 Cord less Telephone User Card 327 Business Communications Manager Telephone Fea C4010 C4020 Cordless Handset User Guide 322 C4050 Trilingual User Guide 322 Call Center Agent Guide 340 Call Center Reporting 3 0 Set Up and Operation Guide 339 Call Center Set Up and Operation Guide 339 Call Center Supervisor Guide 339 CallPilot 1 07 Desktop Messaging Quick Reference Guide 338 CallPilot 2 0 Desktop Messaging User Guide for In ternet Clients 338 CallPilot 2 0 Desktop Messaging User Guide for Lotus Notes 338 CallPilot 2 0 Desktop Messaging User Guide for Microsoft Outlook 338 CallPilot 2 0 Desktop Messaging User Guide for Novell GroupWise 337 CallPilot Fax Set Up and Operation Guide 336 CallPilot Fax User Guide 337 CallPilot Manager Set Up and Operation Guide 335 CallPilot Message Networking Set Up and Opera tion Guide 336 CallPilot Message Networking User Guide 336 CallPilot Programming Record 335 CallPilot Quick Reference Card CP Interface 336 CallPilot Quick Reference Card NVM Interface 335 CallPilot Reference Guide 335 CallPilot Unified Messaging Installation and Main tenance Guide 337 Interactive Voice Response Installation and Config uration Guide 334 ipVie
397. tions rich communications platform perfect for small and medium business and enterprise branch offices Norstar solutions are perfect for any business with 2 to 192 employees and provide an unparalleled choice in application options including voicemail fax and Desktop Messaging call centers mobility and Computer Telephony Integration CTI Document descriptions Norstar Modular ICS 6 1 Installer Guide CPC code English P0603534 CPC code Canadian French P0603548 CPC code Latin American Spanish P0603558 This guide provides core installation and programming information for MICS 6 1 and MICS XC 6 1 systems Norstar Modular ICS Companion Installer Guide CPC code English P0992639 CPC code Canadian French P0992644 CPC code Latin American Spanish P0992649 This document provides information about the installation of Norstar Companion using the MICS XC software It includes information about planning the installation performing the installation and troubleshooting any issues that arise Norstar Modular ICS 6 1 System Coordinator Guide CPC code English P0603535 CPC code Canadian French P0603549 CPC code Latin American Spanish P0603559 This guide is designed to give the system coordinator all the information he or she needs to add or move telephones or make other required changes to the system Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 288 Norstar Modular IC
398. ts It includes a description of the functional and physical characteristics the features and operation of the H 323 desktop terminal or client used by IP Telecommuter the requirements for the successful integration of IP Telecommuter with the customer s existing intranet the steps involved in installing and configuring the IP Line card ITG Line card administration procedures and parameter configuration maintenance and report generating and more Meridian 1 Meridian Internet Telephony Gateway ITG Line 2 0 i2004 Internet Telephone Description Installation and Operation This document provides an in depth description of the physical and functional characteristics of the Meridian Internet Telephony Gateway Line 2 0 NTZC80 card and the 12004 Internet Telephone NTEX00 This document also explains how to engineer install configure administer and maintain a network node that contains the Meridian ITG Line 2 0 card and the 12004 Internet Telephone in Meridian 1 large and small systems Meridian 1 and Succession Communication Server for Enterprise 1000 i2004 Internet Telephone User Guide The Meridian and Succession Communication Server for Enterprise CSE 1000 i2004 Internet Telephone connects directly to the LAN through the Ethernet connection This document offers you a complete description of the 12004 features and how to use the 12004 telephone Meridian 1 and Succession Communication Server for Enterprise 1000 i2004 Intern
399. ts the needs of the caller If there are no agents available the calls are placed in a skillset to wait for an appropriate agent Waiting callers receive periodic announcements and informative messages This guide explains how agents use Call Center CallPilot 100 150 Quick Start Guide Order code English P0994765 Order code French P0994766 This document provides instructions for installing initializing and configuring your CallPilot 100 150 Packaging details This section contains details on how the CallPilot 100 150 documentation is packaged Each documentation package and its contents are described in detail along with ordering codes CallPilot 100 150 CD ROM Documentation Package CPC code A0994337 PEC code NTAB9867 This package contains a CD ROM with all the CallPilot 100 150 documentation described in the Document descriptions section in Adobe Acrobat PDF format Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 146 CallPilot 100 150 User Card Package English French CPC code A0893264 PEC code NTAB9822 This package contains two sets of CallPilot Quick Reference Cards one set of 20 English language cards and one set of twenty French language cards Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Quick Reference Card Eng N A N A P0919418 No 20 CallPilot Quick Reference Card Fr N A N A P0919448 No 20
400. tware Phone Installation Manual CPC code P0988431 This guide describes how to install the Nortel Networks i2050 Software Phone Review this guide before installing upgrading or modifying the i2050 Software Phone This guide also contains information regarding the Nortel Networks USB Audio Kit This guide is intended for the person installing the 12050 Software Phone and assumes that the Communications Server is installed and initialized Business Communications Manager T7406 Cordless Handset Installation Guide CPC code P0942257 This document provides information about provisioning the T7406 telephone as well as installing the base station and charging the battery for the first time This document also provides an overview of the handset interface and how to customize the handset to your preferences Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 324 Business Communications Manager Programming Record CPC code P0993135 The programming record is divided into the following four groups of forms to provide you with quick access to the part of the programming on which you are working e Getting Started System Setup e Data Settings Connecting to the Network e Telephony Settings Setting Up Your Telephones e Post Installation Application Setups Business Communications Manager Programming Operations Guide CPC code P0993211 This guide explains how to program your Business Communications Manager
401. twork Management Protocol in the MPS En vironment 249 Simple Network Management Protocol in the VPS is En vironment Software Release 5 4 1 267 Small System Installation and Configuration 26 Small System Overview 22 small systems 81 Software Add on Guide for Norstar Voice Mail 282 Software Conversion Procedures 73 Software Features for Meridian 1 65 Software Input Output Administration 28 Software Input Output Guide Administration 65 83 Software Input Output Guide Maintenance 66 83 Software Input Output Guide System Messages 66 83 Software Input Output Guides 65 Software Input Output Maintenance 36 Software Input Output System Messages 34 Software Installation and Maintenance Guide 219 Software Installation and Maintenance Guide Package 222 Software Installation and Upgrade Guide 223 Software Installation Guide 74 Software Keycode Installation Guide 123 133 141 Software Quick Start Guide 74 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 372 Software System Management 67 Software Upgrade and Installation Overview for Norstar Voice Mail 282 Software Upgrade for Norstar Voice Mail 282 Software User Guide 74 Spares Planning 24 59 Speech Activated Messaging User Guide 105 Speech Recognition Automated Attendant Set Up and Operation Guide for Norstar Voice Mail 283 Succession 1000 Element Manager Installation and Con figuration 192 Succession 1000 Element Manager System
402. ty 16 17 187 188 192 Optivity Telephony Manager 1 2 199 Installing and Configuring Optivity Telephony Manager Release 1 2 199 Optivity Telephony Manager Release 1 2 User Doc umentation 201 Using Optivity Telephony Manager Release 1 2 200 Using Optivity Telephony Manager Release 1 2 Telemanagement Applications 200 Optivity Telephony Manager 2 0 OTM 2 0 187 191 195 Optivity Telephony Manager 2 01 Installing and Configuring Optivity Telephony Manager Release 2 01 195 Optivity Telephony Manager Release 2 01 User Documentation 197 Using Optivity Telephony Manager Release 2 01 196 Using Optivity Telephony Manager Release 2 01 Telemanagement Applications 196 Optivity Telephony Manager 2 1 Desktop User Guide 188 192 Installation and Configuration 187 191 Optivity Telephony Manager Release 2 1 User Doc umentation 188 193 System Administration 187 192 Telemanagement Applications 187 192 Optivity Telephony Manager Release 1 2 User Docu mentation 201 Optivity Telephony Manager Release 2 0 Documenta tion CD ROM 16 Optivity Telephony Manager Release 2 01 User Docu mentation Multilingual CD ROM 197 Optivity Telephony Manager Release 2 1 User Docu mentation Multilingual CD ROM 188 193 OSCAR Release 5 4 1 268 OSCAR Release 5 4 2 270 OSCAR Release 5 4 x 271 OSCAR Release 5 5 272 OTM 1 2 199 P Package details 39 Packaging 85 320 Packaging details 94 Packaging details for Meridian 1 79 85
403. ty in pkg CallPilot Mini Technical Guide Eng N A NTRG26AA A0891923 Yes 1 CallPilot Mini Quick Reference Card N A NTHY34AA A0884318 Yes 1 Eng CallPilot Mini Quick Reference Card Sp N A NTHY34AC A0884320 Yes 1 CallPilot Mini Documentation Package Chinese CPC code A0891605 PEC code NTRG25AD This package contains the basic documentation required to get a CallPilot Mini system up and running as well as a single package of end user guides The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Mini Technical Guide Eng N A NTRG26AA A0891923 Yes 1 CallPilot Mini Quick Reference Card N A NTHY34AA A0884318 Yes 1 Eng CallPilot Mini Quick Reference Card Ch N A NTHY34AD A0891404 Yes 1 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 128 CallPilot Mini Technical Guide English CPC code A0891923 PEC code NTRG26AA This binder contains all the information necessary to install administer and maintain your CallPilot Mini system The package contains the following documents Individually Document Package Title NTP number PEC code CPC code orderable Qty in pkg CallPilot Mini Install amp Maintenance N A P0990474 P0990474 No 1 Guide Eng Keycode Install Guide Eng N A P0919412
404. uch as Call Charge Indication and Calling Line Identity and TIE line user to user signaling facility enabling semi permanent private connections to be established between PBXs using ISDN Document descriptions Meridian 1 and Succession Communication Server for Enterprise 1000 DASS2 Product Overview Guide This document is a general information base relating to DASS2 functionality It provides descriptive information on all relevant aspects of DASS2 including application protocols and principles channels and channel configurations dialing plans and concepts and hardware and software requirements Meridian 1 and Succession Communication Server for Enterprise 1000 DASS2 Installation Guide This guide contains descriptions and schematics of all the hardware components required to install a DASS2 link It also delineates the procedures necessary for running the installation overlay programs Meridian 1 and Succession Communication Server for Enterprise 1000 DASS2 Features and Services Guide This guide describes DASS2 features and the procedures to be followed for the administration of overlay programs required for these features and other basic DASS2 capabilities The guide includes configuration information related to basic DASS2 features and functionality implementation information for specific DASS2 features and traffic monitoring procedures October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 77
405. uctions on how to install and configure Release 2 3 of the Symposium Agent software It is designed for system administrators and technical support personnel who are responsible for installing configuring and administering Symposium Agent Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 206 Nortel Networks Symposium Agent Programmer s Guide Order code saprogram0101 This guide describes how to create Object Linking and Embedding OLE DDE and keystroke macro triggers This guide also demonstrates the use of the agentCompass module in Symposium Agent Release 2 3 Nortel Networks Symposium Agent Planning and Engineering Guide Order code sape0601 This guide provides information for selecting and planning your Symposium Agent system Information in this document is intended for technical planning and purchasing personnel who are responsible for determining the requirements for installing and operating a Symposium Agent system in their organization Packaging details The documents for Symposium Agent Rele se 2 3 are available on the software CD ROM that came with your system order code NTL431BA or from Helmsman Express located at http www nortelnetworks com documentation October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 207 Symposium Call Center Server 4 2 Symposium Call Center Server SCCS based on client server architecture is designed on an industry s
406. udes an Overview Operating parameters Feature interactions Feature packaging Feature implementation and Feature operation Meridian 1 Set Based Administration Set Based Administration is a feature that simplifies system installation and administration by enabling a set to be used to perform several administrative and maintenance procedures This document consists of a complete Set Based Administration manual of operation It includes an in depth description of the functions and features as well as all procedures for implementing Set Based Administration Meridian 1 Emergency Services Access Product Description and Administration This document explains how the Emergency Services Access ESA feature works and how to successfully implement it on the Meridian 1 System ESA ensures a customer s compliance with federal legislation that requires the Private 911 type of functionality provided by ESA October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 69 System installation These documents contain procedures for installing a system and tests to verify that the system operates properly They also have information on installing and testing cards settings for cards equipped with option switches or jumpers procedures for installing telephones attendant consoles and add ons Document descriptions Meridian 1 Multi purpose Serial Data Link Description This document describes the Multi purpose Serial Data
407. uide 215 DMS Base Documentation Package 221 DMS MSL 100 Scripting Guide 215 DMS MSL 100 Scripting Quick Reference Card 214 Documentation CD ROM 219 End to End Task Flow Guide for the DMS MSL 100 214 End to End Task Flow Guide for the Meridian 1 217 Historical Reporting and Data Dictionary 214 217 individually orderable documents 220 M1 Base Documentation Package 220 M1 SCCS Scripting Quick Reference Card 217 Network Control Center Administrator s Guide 217 Network Planner for Network Skill Based Routing NCC at independent locations 216 Network Planner for Network Skill Based Routing NCC at service locations 216 Network Planner for the DMS MSL100 Switch 216 Network Planner for the M1 Switch 215 Planning and Engineering Guide 214 Planning and Engineering Guide Package 222 Platform Vendor Independence Base Configuration Guide 218 Software Installation and Maintenance Guide 219 Software Installation and Maintenance Guide Pack age 222 Supervisor s Guide 215 218 Symposium and DMS Switch Guide 213 Symposium and MSL 100 Switch Guide 214 Symposium Call Center for the DMS MSL 100 Ad ministrator s Guide 213 Symposium Call Center Server for the Meridian 1 Administrator s Guide 218 Symposium Call Center Server for the Meridian 1 Scripting Guide 217 Symposium M1 and Voice Processing Guide 216 What s New in Release 4 0 218 Symposium Call Center Server 4 2 207 Documentation CD ROM 211 End to
408. umenta tion CD ROM 17 Symposium Call Center Server Release 4 0 Documenta tion CD ROM 17 Symposium Call Center Web Client Supervisor s Reference Guide 231 Symposium Call Center Web Client 4 0 231 Base Application Documentation Package 232 Data Extraction Tool User s Guide for the Meridian 1 231 Documentation CD ROM 232 packaging details 232 Planning Installation and Maintenance Guide 231 Supervisor s Reference Guide 231 233 Symposium Call Center Web Client 4 5 233 Base Application Documentation Package 234 Data Extraction Tool User s Guide for the Meridian 1 233 Documentation CD ROM 235 packaging details 234 Planning Installation and Maintenance Guide 233 Supervisor s Reference Guide 233 Symposium Express Call Center 239 240 Symposium Express Call Center 3 0 241 Call Center Maintenance and Troubleshooting 242 Call Center Management Guide 241 Documentation CD ROM 240 242 End to End Task Flow Guide 242 Planning Installation and Administration Guide 241 Reports and Display Guides 241 Symposium Express Voice Services Card Installa tion Guide 242 Symposium Express Call Center 4 2 239 Symposium Express Call Center Documentation CD ROM 18 Symposium Express Voice Services Card 240 Symposium Express Voice Services Card Installation Guide 242 Symposium LinkPlexer 1 1 243 Installation and Configuration Guide 243 Symposium LinkPlexer 1 2 243 Installation and Configuration Guide 243 Sympo
409. uments the MSRA implementation of OSCAR Release 5 5 Open Signal Computing and Analysis Resource OSCAR enables speech recognition and synthesis resource processing in the VPS is environment on Solaris Windows NT and Windows 2000 platforms VPS is OSCAR 5 5 FAAST Resource Guide VPS is Software Release 5 4 2 OSCAR Software Release 5 5 Order code P0988460 The VPS is OSCAR 5 5 FAAST Resource Guide documents how to implement Open Signal Computing and Analysis Resource OSCAR resource processing with the FAAST text to speech speech synthesis resource on the Windows NT platform VPS is OSCAR 5 5 SpeechPearl 2000 Resource Guide VPS is Software Release 5 4 2 OSCAR Software Release 5 5 Order code P0988464 The VPS is OSCAR 5 5 SpeechPearl Reference Guide documents how to implement Open Signal Computing and Analysis Resource OSCAR resource processing with the SpeechPearl 2000 speech recognition resource on a Windows NT platform SpeechPearl is a product of ScanSoft VPS is OSCAR 5 5 Nuance v7 0 4 Resource Guide Order code P0988461 This guide documents how to work with the Nuance Large Vocabulary Resource LVR This document applies to Nuance Version 7 0 4 with VPS is OSCAR software Releases 5 5 on both Solaris and Windows NT platforms VPS is Release 5 4 2 In addition to this manual you also need the VPS is OSCAR Solaris Installation Guide VPS is OSCAR Installation Guide for Windows NT and Windows 2000 and VPS is OSCAR Refer
410. unications Manager NP 4046 300 Tele phone Feature Card 331 Business Communications Manager PeriReporter User s Guide 313 334 Business Communications Manager PeriView Refer ence Manual 313 334 Business Communications Manager Personal Call Man ager User Guide 312 333 Business Communications Manager Prime Telephone User Card 330 Business Communications Manager Programming Op erations Guide 324 Business Communications Manager Programming Record 324 Business Communications Manager Programming Records 305 Business Communications Manager Software Keycode Installation Guide 304 322 Business Communications Manager Symbol NetVision IP Telephone Feature Card 311 Business Communications Manager System wide Call Access SWCA Features Card 311 332 Business Communications Manager T24 Key Indicator Module KIM Installation Card 306 Business Communications Manager T7100 Telephone User Card 306 325 326 Business Communications Manager T7208 Telephone User Card 306 326 Business Communications Manager T7316 Telephone User Card 306 326 Business Communications Manager T7406 Cordless Handset Installation Guide 307 323 Business Communications Manager T7406 Cordless Telephone User Card 327 Business Communications Manager T7406 Cordless Telephone User Guide 307 Business Communications Manager T7613E Telephone User Card 306 Business Communications Manager Telephone Feature Card 331 Business Communications Manager Tel
411. use the voice prompt editor to create and maintain voice segment files and individual voice segments Included is an overview of the editor and its functions tips on designing and creating prompts and specific information about using the editor A reference section describes each command Meridian Mail Outcalling Application Guide NTP number 555 7001 320 Order codes P0875898 The guide describes the planning activity required for class of service parameters outcalling administration parameters user administering parameters and outcalling configuration It also provides a summary of administration tasks and worksheets Meridian Mail Voice Services Application Guide NTP number 555 7001 325 Order codes P0875903 This guideprovides an overview of how the various voice services work It also describes in more detail how to plan these applications and set them up on the system Meridian Mail Fax on Demand Application Guide NTP number 555 7001 327 Order codes P0839934 This guide is intended as a step by step guide to the successful implementation of Fax on Demand It includes planning information and administration procedures to guide you through the configuration of a Fax on Demand application Worksheets and forms are provided to help you plan your applications Following each worksheet are descriptions of the fields on the worksheet Illustrations of the Meridian Mail administration screens are provided in the sections of this guide th
412. vironment Order code P0603935 This manual is intended as a guide to producing and integrating custom Call Functions for use in the PeriProducer environment It should be used in conjunction with the PeriProducer User s Guide It is not intended as a style guide or tutorial on how to program a custom Call Function Nortel Networks Media Processing Server 500 Overview Manual Order code P0603951 This manual covers all facets of using the Nortel Networks Media Processing Server MPS 500 from setting it up to processing the data This guide will enable you as a distributor to prepare and deploy MPS 500 on both Solaris and Windows 2000 for your customers The chapters that follow contain practical information helpful hints and easy to understand tasks Nortel Networks Media Processing Server 1000 Release Notes Order code P0605090 This manual provides a summary of software issues new changed discontinued features and required patches for the Nortel Networks Media Processing Server MPS 1000 Installing MPS Software on the Windows Platform Software Release 2 1 Order code P0607270 This document provides product descriptions and installation configuration and operations procedures for installing Nortel Networks Media Processing Server MPS software on the Windows 2000 platform Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 254 Multilingual Vocabulary Management User s Guide Order code P06079
413. visioning Records 149 DECT Site Planning Guide 149 Desktop Accessories Client Software Installation Guide for Norstar Voice Mail 284 Desktop Messaging Quick Reference Guide 105 Desktop Messaging Quick Reference Guide for Norstar Voice Mail 285 Desktop User Guide for Optivity Telephony Manager 2 1 188 192 Dialable Wideband Services DWS Services Guide 172 Dialing Plans Description 24 Digital 15 Digital Access Signaling System No 2 76 Digital Enhanced Cordless Telecommunications C4010 C4020 Cordless Handset User Guide 147 Digital Enhanced Cordless Telecommunications DECT 147 148 C4012 Quick Reference Card 148 C4012 Trilingual User Guide 147 C4050 Trilingual User Guide 147 DECT Handset 4050 Quick Reference Card 149 DECT Handset 4060 Quick Reference Card 149 DECT Handset 4060 Trilingual User Guide 150 DECT Installation Guide 148 DECT Messaging Installation Guide 149 DECT Operation Administration and Maintenance Guide 148 DECT Overview 148 DECT Provisioning Records 149 DECT Site Planning Guide 149 packaging details 150 185 Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 356 Digital Enhanced Cordless Telecommunications DECT CD ROM 15 Digital Private Network Signaling System No 1 78 Digital Telephones Line Engineering Description In stallation Administration and Maintenance 57 Disk Mirroring Installation and Recovery 252 DMS Base Documentation Package 221
414. w Software Wallboard Set Up and Operation Guide 339 Multimedia Call Center Set Up and Operation Guide 340 Multimedia Call Center Web Developer Guide 340 NP 4046 300 NetVision Telephone Feature Card 331 packaging details 341 ture Card 331 Software Keycode Installation Guide 322 Business Communications Manager Telephone Fea Business Communications Manager 3 0 1 Multilingual tures Handbook 324 Documentation CD ROM 341 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 345 Business Communications Manager 3 0 Multilingual Documentation CD ROM 18 Business Communications Manager 3 5 BCM 1000 Installation and Maintenance Guide 303 BCM 200 400 Installation and Maintenance Guide 303 Bix Box Wiring Guide 304 Business Communication Manager Symbol NetVi sion IP Telephone Feature Card 311 Business Communication Manager User Guide 305 Business Communication Manager version 3 5 soft ware DECT Installation and Maintenance Manual 304 Business Communications Manager 3 5 IP Telepho ny Configuration Guide 308 Business Communications Manager 3 5 Program ming Operations Guide 305 Business Communications Manager ATA User Guide 307 Business Communications Manager BCM IVR In tegration Supplement 313 Business Communications Manager BST Door phone Installation and Configuration Guide 307 Business Communications Manager BST Door phone User Guide 307 Business Communications Manager Call Detail R
415. when installing and maintaining your CallPilot 2 0 system It also contains a high level overview of the installation procedures checklists for determining that site and tool requirements are met and worksheets for preparing the server and switch configuration CallPilot Installation and Configuration Part 2 703t Server Hardware Installation NTP number 555 7101 226 Order code P0603578 This guide shows the steps to complete in Part 2 of the CallPilot installation for the 703t platform It details the steps to unpack and inspect the server install the server cabling and peripheral devices and boot up the system CallPilot Installation and Configuration Part 2 201i Server Hardware Installation NTP number 555 7101 220 Order code P0949449 This guide shows the steps to complete in Part 2 of the CallPilot 201i installation It details the steps to unpack and inspect the server install the server cabling and peripheral devices and boot up the system CallPilot Installation and Configuration Part 2 702t Server Hardware Installation NTP number 555 7101 215 Order code P0604536 This guide shows the steps to complete in Part 2 of the CallPilot 702t installation It details the steps to unpack and inspect the server install the server cabling and peripheral devices and bootup the system CallPilot 2 0 Installation and Configuration Part 2 1001rp Server Hardware Installation NTP number 555 7101 217 Order code P0605618 This docu
416. works Software on a Solaris Plat form 278 Installing Nortel Networks Software on an NT Platform 278 Installing Periphonics Software on a Solaris Platform 277 Installing Periphonics Software on an NT Platform 276 Integrated Applications 45 Integrated Call Assistant Service Implementation Guide 31 Integrated Gateway Access f r Meridian SL 100 Integrated Gateway Access 12002 12004 Operations and Maintenance Manual 179 Integrated Gateway Access Service Implementation Guide 178 Integrated Gateway Access Upgrade Guide 179 Integrated Recorded Announcer Service Implementation Guide 30 Intelligent Peripheral Equipment Circuit Cards Option 11 Description and Installation 83 Interactive Voice Response Installation and Configura tion Guide 312 334 International ISDN Primary Rate Interface Feature De scription and Administration 55 International Loss and Level Plan Planning and Engi neering 57 Internet Applications and Terminals Description Guides 47 IP 14 15 IP Line 3 0 CD ROM 15 IP Line 3 1 CD ROM 15 IP Line 3 1 CD ROM Documentation Package 40 186 IP Line 4 0 183 IP Line Description Installation and Operation 183 IP Peer Networking 27 IP Phone 2001 For Nortel Networks Communication Server 1000 Quick Reference Card 183 IP Phone 2001 User Guide 183 IP Phone 2002 Call Center User Guide 184 IP Phone 2002 Quick Reference Card 184 IP Phone 2004 Call Center User Guide 184 IP Phone 2004 User Guid
417. y Document Package Title NTP number PEC code CPC code Orderable Qty in Pkg What s New in Release 4 0 N A P0918377 P0918377 No 1 Platform Vendor Independence Base N A P0918380 P0918380 No 1 Configuration Guide Platform Migration Guide N A P0918378 P0918378 No 1 Network Control Center Administrators N A P0910106 P0910106 No 1 Guide Supervisor s Guide N A P0910107 P0910107 No 1 Historical Reporting and Data Dictionary N A P0910108 P0910108 No 1 Meridian 1 Scripting Guide N A P0910109 P0910109 No 1 Meridian 1 Administrators Guide N A P0918381 P0918381 No 1 October 2004 Global Enterprise Documentation Catalog Standard 6 00 Page 221 Individually Document Package Title NTP number PEC code CPC code Orderable Qty in Pkg Symposium Meridian 1 and Voice N A P0910113 P0910113 No 1 Processing Guide End to End Task Flow Guide N A P0910114 P0910114 No 1 Meridian 1 Scripting Quick Reference N A P0911677 P0911677 No 1 Card Planning and Engineering Guide N A NTPHO3AB A0928156_ No 1 Package Software Installation and Maintenance N A NTPHOSAB A0807344 No 1 Package Symposium Call Center Server DMS Base Documentation Package CPC code A0827462 PEC code NTUF63AB This package contains the following documents Individually Document Package Title NTP number PEC code CPC code Orderable Qty in Pkg What s New i
418. y MFC and R2MFC Meridian 1 Feature Group D Description and Operation Feature Group D FGD provides access to corporate networks from off network sources Feature Group D defines interconnection rules between the Local Exchange Carrier LEC and an Inter Exchange Carrier IEC such as AT amp T or MCI This document provides a description of all features including hardware implementation diagnostics and maintenance Meridian 1 ISDN Primary Rate Interface Installation This document describes the basic hardware and the associated installation procedures needed to equip Integrated Services Digital Network ISDN Primary Rate Interface PRI on Meridian 1 Internet Enabled system Options 51C 61C and 81C Meridian 1 and Succession Communication Server for Enterprise 1000 International ISDN Primary Rate Interface Feature Description and Administration This document provides an introduction to the Integrated Services Digital Network ISDN and a description of the features available on the Meridian 1 Internet Enabled and Succession Communication Server for Enterprise 1000 systems with ISDN Primary Rate Interface PRI It also contains a chapter describing ISDN Basic Rate Interface BRI feature support on the Meridian Internet Enabled and Succession CSE 1000 systems Meridian 1 ISDN PRI Maintenance This document applies to Meridian 1 Internet Enabled systems This document provides operation and maintenance procedures for Integrated
419. ymposium Call Center Server M1 SCCS Scripting Quick Reference Card Order code P0911677 This guide provides a quick reference to Symposium Call Center Server scripting guidelines including operators intrinsics scripting commands and keywords Symposium Call Center Server for the Meridian 1 Scripting Guide Order code P0910109 The Nortel Networks Symposium Call Center Server Scripting Guide for the Meridian provides an overview of the functions of call center scripts and explains the scripting process Global Enterprise Documentation Catalog Standard 6 00 October 2004 Page 218 Symposium Call Center Server Supervisor s Guide Order code P0910107 A supervisor in a call center is responsible for the day to day monitoring and management of the call center resources To provide realistic examples of how to use call center technology effectively this document provides best practices using a fictitious company called BestAir Airlines Symposium Call Center Server What s New in Release 4 0 Order code P0918377 This document contains important information about Nortel Networks Symposium Call Center Server Release 4 0 What s New in Release 4 0 highlights documentation changes new features and product changes for this release Symposium Call Center Server Platform Migration Guide Order code P0918378 This guide provides the procedures you must perform to migrate to another server platform that uses Release 4 0 of Sy
420. ystems offices In addition information is provided on how to use OMs to evaluate product performance Log Report Reference Manual NTP number 555 4031 840 This manual provides information necessary to understand log reports generated by a Commercial Systems office This manual includes an overview of the log system and detailed log report descriptions Customer Data Schema NTP number 555 4031 851 This publication contains all data schema information applicable to Commercial Systems offices Office Parameters Reference Manual NTP number 555 4031 855 This manual contains all office parameter OPARM information applicable to Commercial Systems offices Network Services System Reference Manual NTP number 555 8001 115 This manual describes the features and capabilities available through the Meridian SL 100 Network Services System NSS product This manual also describes the datafill required by the various features and the impact and restrictions or limitations of the features Internet Gateway Access for Meridian SL 100 The following Internet Gateway Access documents are delivered on the Integrated Gateway Access software CD at the time of purchase Integrated Gateway Access Service Implementation Guide NTP number 555 4031 301 This document describes the technical requirements functionality and implementation guidelines for Release 2 3 of the Integrated Gateway IGW October 2004 Global Enterprise Documentation

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