TEMPUR-Ergo Premier
Contents
1. Apple iOS device ANDROID device STEP 5 Tap Save NOTE See TEMPUR Ergo Smart Control Operating Instructions on page 27 CUSTOMER SERVICE 1 800 821 6621 y gt m CX amp TEMPUR PEDIC TEMPUR Ergo Premier Wireless Remote Control Features READ ADVISORY INFORMATION IN THE SAFETY PRECAUTIONS SECTION OF THIS GUIDE CAREFULLY BEFORE USING THIS PRODUCT THE POTENTIAL FOR ELECTRIC SHOCK EXISTS IF ELECTRICAL COMPONENTS ARE NOT INSTALLED OR OPERATED PROPERLY 1 STATUS LED 2 LCD 5 LEG UP LU 3 HEAD UP HU 4 HEAD DOWN HD 6 LEG DOWN LD 7 FLAT F 8 MEMORY 1 AND 2 M1 AND M2 9 MEMORY 3 AND 4 M3 AND M4 12 LUMBAR MASSAGE INTENSITY LUM 10 HEAD MASSAGE INTENSITY HM 13 LUMBAR MASSAGE INTENSITY LUM 11 HEAD MASSAGE INTENSITY LM 15 LEG MASSAGE 16 STOP MASSAGE S INTENSITY LM 17 MASSAGE MODE 1 CONSTANT 20 MASSAGE MODE 4 PULSE 18 MASSAGE MODE 2 WAVE 19 MASSAGE MODE 3 SIMULTANEOUS WAVE CUSTOMER SERVICE 1 800 821 6621 22 Operating Instructions Operation To ensure safe operation of the system please observe the following safety instructions CAUTION Keep children away from electrically adjustable beds and control units There is risk of injury and electric shock CAUTION Unplug the power cord during a thunderstorm or if you do not intend to use the system for an extended period of time NOTE Do not p2. Frame Bolt 4 Lock Washer 12 Bracket Bolt 8 om M O U gt Locking Nut 12 TOOLS REQUIRED Flat Head Screwdriver Wrench 7 16 NOTE This step is needed if using a headboard ONLY not headboard footboard and side rails NOTE Failure to follow the proper headboard bracket installation instructions may result in damage to your TEMPUR Ergo Premier WARNING The bottom of the headboard cross member must be positioned so that there is no more than 3 inches between the bottom of the headboard and the top of the mattress Failure to follow this instruction could result in serious injury or death to a person or pet caught between the mattress and the headboard STEP 1 Assemble the Headboard Bracket STEP 1A Use the wireless remote to raise the head of the bed in order to gain access to the TEMPUR Ergo Premier frame CUSTOMER SERVICE TEMPUR Ergo Premier STEP 1B Place the Inner Headboard Bracket A over the square tube frame making sure the open side of the channel is facing inboard Align two 2 holes from the pattern of the Inner Headboard Bracket A with the two 2 holes of the square tube frame such that a distance of approximately 1 5 inches to 2 inches exists between the edge of the TEMPUR Ergo Premier adjustable base and the Headboard Bracket assemblies The exterior setting is for Split CA King The middle setting is for Twin Long Queen and Split Queen The interior s
3. O Pm a TEMPUR PEDIC TEMPUR Ergo Premier Complete Reference Guide Patents pending 2013 Tempur Pedic Management LLC All Rights Reserved 10003 PC A1 43 01 Rev 2 O gt P TEMPUR PEDIC TEMPUR Ergo Premier Table of Contents SAFETY PRECAUTIONS eee 3 COMMONLY ASKED QUESTIONS AND ANSWERS cscceccceseeeeseeeesesenseeeeeesensseeeeneeeesoeees 7 Be MP ATIONS ea ebenaewcasanes 9 OS aN RERO ER EE ER NT RER 10 INSTALL EION INSUCTIDNS nnssssse sa sas a sieste 10 Pre Delivery Procedure visiniieniesicsdsiccavendacsiveeeaandccutanessewsesauseuduade cundaniessusgstuseeacaavanns 11 Delivery Procedure ne sas aa ce nu que 12 Wireless Remote Control Programming ss 14 HeadDoard inStalAatiON 2 5 2 nsc sncasarmesmsemconcemseuesseecsnesesss 16 Wi Fi Module and TEMPUR Ergo Smart Control Device Setup 18 OPERATION Wireless Remote Control Features cccsccssceeceesceeeensseneeneeeseonseeseensonssaeeasesseonenes 22 Operating ns tel UNS sm mmmencdinmiummtimionnmiicohoiees 23 TEMPUR Ergo Smart Control Operating Instructions ss 27 ADVANCED REMOTE CONTROL PROGRAMMING 2 cccseceeeesseceeeeeseseeeeeeeseneeeesseneeeees 28 BP BC IAL RUIN CTO cee iscnidcnietaetsnctestusicisenstisancieetssinsianras canine te entanianiacnnessaceeiesineamnaasannas 30 EE E E E E anses se semsaneenaenstavesnececceecsbaszesckext 30 m rgency POwer DOWD 5555 gnennessesnsonsnss nsc scmesoceocmececessiscieieee 30 Change from Tandem
4. 3 Memory 3 7 Leg Up 4 Memory 4 8 Leg Down STEP 7 Press the FLAT button on the first remote to confirm the RF channel The RF channel number will flash for 30 seconds Make note of this number it will need to be programmed into the second remote so both remotes operate the base STEP 8 Within 30 seconds reconnect the first base into the power outlet You will hear two double clicks STEP 9 Program the second remote Press and hold the FLAT and STOP buttons on the second remote for 10 15 seconds The current RF channel number will be shown on the LCD screen STEP 10 Enter the same RF channel number you selected for the first remote and press FLAT to confirm the RF channel STEP 11 Within 30 seconds reconnect the second base into the power outlet You will hear two double clicks Then press the STOP button STEP 12 Perform System Reset Press and hold the FLAT button 7 After 15 seconds the LCD changes from FLAT to RST Continue holding the FLAT button for 30 60 seconds as the bed moves forward and backward The reset process is complete when no audible clicks or movement occurs for a minimum of 10 seconds 1 800 821 6621 OS gt x TEMPUR PEDIC Headboard Installation Before discarding any packing materials check your Headboard Bracket Kit and verify the following items in the parts list are included PARTS LIST Inner Headboard Bracket 2 Outer Headboard Bracket 2
5. Remove the obstruction The head section may be too close to the wall The headboard may be too close to the edge of the mattress Verify that a 1 5 38 1mm to 2 50 8 mm distance is between the headboard brackets and the mattress Adjust if required CUSTOMER SERVICE 1 800 821 6621 Troubleshooting Head and or Leg lift function has minor interference during operation Excessive massage motor noise A clicking noise is heard under the bed when raising or lowering Massage motor overheats or stops Check batteries in Wireless Remote Control replace with two 2 new AA batteries if necessary Make sure that you are following the duty cycle of the motors do not operate more than 2 minutes over a 20 minute period or approximately 10 duty cycle Press the lift buttons squarely and accurately Wireless Remote Control may be experiencing common Radio Frequency Interference from other radio transmitting devices Wait several seconds and then try pressing appropriate button again See FCC Compliance Statement on page 6 of this guide If the bed is located on hard surface flooring place carpet pieces or rubber pieces not included under each leg or caster of your TEMPUR Ergo Premier Using the Wireless Remote Control elevate the head or leg section a short distance to realign the lift lower mechanisms with the bed support platform Verify that your TEMPUR Ergo Premier is not positioned against a wall nig
6. Select the correct Wi Fi network in the Settings screen of your smart device and restart the App STEP 3B Check the distance between your smart device and the Wi Fi Module STEP 4 Identify the correct module select it Care and the system is ready to operate Your smart device displays a screen similar to the one shown here with all of the applicable controls for your bed NOTE If you wish to use your smart device to access the Internet through your home network follow the instructions in the next section Using the TEMPUR Ergo Smart Control App with Your Home Network Installation USING THE TEMPUR ERGO SMART CONTROL APP WITH YOUR HOME NETWORK Your router for your home network uses either DHCP or static IP settings Most routers use the DHCP mode INTEGRATING WITH A DHCP HOME NETWORK Follow these instructions to use the App with most home networks STEP 1 Make sure your smart device is connected to the adjustable base s Wi Fi network as described in Step 2 of Making a Direct Connection to the Base STEP 2 n Tap the Setting icon on your TEMPUR Ergo Smart Control App on your smart device STEP 3 Tap the next to the appropriate Wi Fi Module STEP 4 Set the home network setting to ON Apple iOS device ANDROID device Home Network Mode EN STEP 5 Select the SSID Wi Fi Network Name of your home network STEP 5A For Apple iOS devices or if your SSID Wi Fi Netw
7. network name or in the network s encryption Contact the manufacturer of your device for password confirmation e The router must have sufficient range to comfortably reach the Wi Fi Module of the adjustable base as WHAT IS THE DIFFERENCE BETWEEN HOME well as the smart device NETWORK MODE AND DIRECT MODE WHICH ONE SHOULD I USE The direct mode makes a connection between your smart device and the adjustable base s included Wi Fi Module This is the quickest way to make a connection but it doesn t allow you to access your home network which may prevent you from using Internet based functions on your smart device while controlling your bed The home network mode integrates the Wi Fi Module into your home wireless network This means that your smart device can control your adjustable base but it can also continue to access the Internet or other devices on your home network Most owners with a home wireless network will want to use home network mode iPad and iPhone are registered trademarks of Apple Inc Cupertino CA ANDROID is a trademark of Google Inc Mountain View CA CUSTOMER SERVICE 1 800 821 6621 Bed Type Specifications Twin Twin Long Double Queen Split Queen Split CA King 54 3 4 N Measurements are approximate and based on standard leg No Leg rubber foot 41 2 Riser Leg without caster without caster Caster Only with caster D To Frame 4 1 2 Toe
8. 5 3 4 9 12 3 4 6 1 2 7 3 4 11 14 3 4 18 5 8 1 7 8 8 1 4 3 1 4 5 1 8 110172 E To Base F To Mattress CUSTOMER SERVICE 1 800 821 A Frame Width 24 3 4 24 3 4 39 1 2 391 2 24 3 4 24 3 4 41 2 Riser Leg 61 2 Riser Leg 61 2 Riser Leg with caster 9 3 4 6621 Specifications B Base Width 37 1 2 SH MS 53 1 4 58 1 4 29 1 2 35 3 4 Standard Leg without caster 10 1 4 17 1 4 C Base Weight Length 74 1 4 Te 79 rich ro 82 3 4 Standard Leg with caster 12 1 4 13 1 2 20 1 2 OS gt x amp TEMPUR PEDIC TEMPUR Ergo Premier Installation Instructions Before discarding any packing materials check your TEMPUR Ergo Premier carton and verify the following Attached to base for shipping items in the parts list are included Appearance of some parts may differ from photos PARTS LIST A Wireless Remote Control 1 and AA Batteries 2 Mattress Retainer Bar 1 Retainer Bar Bolt 4 Retainer Bar Plate 2 Legs 4 nm M o DW Connection Cable 1 Only on Twin Long Split King Split Queen and Split CA King Q Power Cord 1 H 9 Volt Batteries 2 CUSTOMER SERVICE 1 800 821 6621 Pre Delivery Procedure STEP 1 Lift carton top off box to reveal the bottom of the base STEP 2 Remove power cord from accessory pack and plug into power supply Using a
9. System to Single SySteM c ccccscsecseseseeeesseeeeneeesseneeeeeeneoees 30 Using Factory Reset for the Wi Fi Module csccesceesceeeeeseeeeenssenseneeeneeneeeeeeneones 31 TROUBLESHOOTING Essen nant ess aesn sde eee ess nessona sisi 32 C US LISTED Intertek Conforms to UL Standard 962 Certified to CSA Standard C22 2 No 68 CUSTOMER SERVICE 1 800 821 6621 safety Precautions WARNING IMPORTANT SAFETY INSTRUCTIONS PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT SAVE THESE INSTRUCTIONS Your TEMPUR Ergo Premier system has been designed to provide you with the reliable operation and durability you expect This product has been inspected and tested prior to shipment When using an electrical furnishing basic precautions should always be followed including the following READ ALL INSTRUCTIONS BEFORE USING YOUR TEMPUR ERGO PREMIER DANGER To reduce the risk of electric shock e Always unplug this furnishing from the electrical outlet before cleaning WARNING To reduce the risk of burns fire electric shock or injury to persons e Unplug from outlet before putting on or taking off parts e Close supervision is necessary when this furnishing is used by or near children invalids or disabled persons Use this furnishing only for its intended use as described in these instructions Do not use attachments not recommended by the manufacturer e Never op
10. of this product all four casters should be in the locked position STEP 7 Carefully flip the TEMPUR Ergo Premier over to the topside up position NOTE Make sure to lift the adjustable base off the ground before flipping over DO NOT use legs as a leverage point to ensure they do not break AN ATTENTION Improper handling DO NOT lean the bed against the installed legs to flip it over STEP 8 Remove retainer bar and install in upright position using a standard screw driver or hex head driver not provided STEP 9 If this delivery involves dual bases and or split mattresses program accordingly Program remote control s per the instructions contained in the Complete Reference Guide CUSTOMER SERVICE 1 800 821 6621 OS gt x TEMPUR PEDIC TEMPUR Ergo Premier Wireless Remote Control Programming SETUP PROCEDURE SINGLE BASE OR TWO BASES OPERATING INDEPENDENTLY NOTE The remote control included with the TEMPUR Ergo Premier adjustable base will already be programmed to operate the accompanying base without any additional setup Follow these steps if you replace your remote control or if your base does not function out of box STEP 1 Ensure two 2 AA batteries have been inserted into the wireless remote control STEP 2 Ensure the TEMPUR Ergo Premier is disconnected from power STEP 3 Press and hold the FLAT and STOP buttons for at least 10 15 seconds The current RF c
11. power extension cord to reach the base plug in the base s power cord NOTE Do not uncoil the base power cord which is packaged for shipment STEP 3 Slide the cover off the battery compartment on the power supply and install the provided 2 9 Volt batteries Replace the battery compartment cover STEP 4 Remove the remote control and 2 AA batteries from the accessory pack remove the cover from the remote control s battery compartment and install the batteries STEP 5 Power Test Procedure Press each of the following buttons long enough to illuminate the green LED signature light on the remote control and watch listen for the base to activate This ensures you will be delivering a base that is fully functional Test the base by pressing the buttons in the following sequence 1 Head Lift 5 Leg Massage 2 Leg Lift 6 Stop 3 Head Massage 7 Flat 4 Lumbar Massage NOTE Only press each button long enough to hear or see the function activate on the base Installation STEP 6 Once the warehouse test is successful and complete e Unplug the power extension cord e Remove the batteries from the remote control and return both to the accessory pack e Remove the power cord and return it to the accessory pack Place the lid back on the outer carton and secure for delivery NOTE Always keep the Ergo base in a flat horizontal position during transportation and delivery NOTE To avoid damage to the TEM
12. the RF channel number will remain unchanged and the steps must be repeated CUSTOMER SERVICE 1 800 821 6621 Advanced Remote Control Programming LEARN PROCEDURE WITH RF CHANNEL NUMBER CHANGE SHOWROOM MODE In contrast to the home mode the RF channel number can be chosen yourself The advantage of this procedure is that you can use up to eight systems in one showroom without interrupting each other The following steps must be performed STEP 1 Disconnect the power cord G from wall outlet D Press and hold both FLAT button 7 and STOP button 16 for at least 10 seconds p MU The current RF channel number will be shown on the display e g 2875 for 10 seconds STEP 3 Press one of the memory buttons 1 4 or one of the manual movement buttons 5 8 to select the first part of the RF channel number Select a unique number for each base The LCD shows the first selection as a number from 1 to 8 for 10 seconds The RF channel number which will be shown depends on the pressed button STEP 4 Press one of the memory buttons 1 4 or one of the manual movement buttons 5 8 to select the second part of the RF channel number The LCD shows the second part of the selection as 1 to 8 for 10 seconds the RF channel number which will be shown depends on the pressed button STEP 5 Press the FLAT button to confirm the RF channel number The RF channel number will flash for
13. 30 seconds The LCD will show the following segments for example NOTE The first part of the RF channel number selects a specific frequency range whereas the second part selects a RF channel number within that frequency range The showroom mode allows up to 64 different RF channel numbers NOTE In showrooms when several bases will operate simultaneously it is required that the first digit of the RF channel be unique e g RF channel number 12 can be used at the same time as 22 or 32 but not necessarily at the same time with 13 or 15 etc STEP 6 Re connect the power cord G to the wall outlet within 30 seconds of step 5 You will hear two double clicks Then press the STOP button NOTE If the 30 seconds of RF channel number transmission expire before the system is re connected to the power the control box and the wireless remote control will not work together In this case the procedure must be repeated CUSTOMER SERVICE 1 800 821 6621 OS gt CX amp TEMPUR PEDIC TEMPUR Ergo Premier Special Functions SYSTEM RESET TANDEM OPERATION This function resets the system to the zero position Each base must be moved to the flat position separately by following the single system instructions A reset is required in following cases e One of the components is removed After this procedure the two 2 9 Volt batteries e The bases don t work synchronously in tandem o
14. CE 1 800 821 6621 STEP 7 Reconnect the second TEMPUR Ergo Premier to a working outlet within the same 30 seconds You will hear two double clicks STEP 8 Perform System Reset Press and hold the FLAT button 7 After 15 seconds the LCD changes from FLAT to RST Continue holding the FLAT button for 30 60 seconds as the bed moves forward and backward The reset process is complete when no audible clicks or movement occurs for a minimum of 10 seconds SETUP PROCEDURE TWO BASES OPERATING IN TANDEM BY TWO REMOTES Follow these instructions to set up a tandem system which can be operated by either remote STEP 1 Ensure two 2 AA batteries have been inserted into each wireless remote control STEP 2 Ensure both TEMPUR Ergo Premier bases are disconnected from power STEP 3 Install connection cable by inserting one connector into each control box pairing together both bases STEP 4 Press and hold the FLAT and STOP buttons on the first remote for 10 15 seconds The current RF channel number will be shown on the LCD screen STEP 5 Press one of the following buttons to set the first part of the RF channel number 1 Memory 1 5 Head Up 2 Memory 2 6 Head Down 3 Memory 3 7 Leg Up 4 Memory 4 8 Leg Down CUSTOMER SERVICE Installation STEP 6 Press one of the following buttons to set the second part of the RF channel number 1 Memory 1 5 Head Up 2 Memory 2 6 Head Down
15. E the Headboard Bracket and or the head of the frame THIS device complies with part 15 of the FCC should be positioned close to a wall Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation TO comply with the FCC RF exposure compliance requirements no change to the antenna or the device is permitted Any change to the antenna or the device could result in the device exceeding the RF exposure requirements and void user s authority to operate the device PRODUCT RATINGS The lift motors in your TEMPUR Ergo Premier are NOT designed for continuous use Reliable operation and full life expectancy will be attained as long as the lift motors do not operate more than two 2 minutes over an 20 minute period or approximately 10 duty cycle Any attempt to circumvent or exceed this rating will shorten the life expectancy of this product and may void the warranty The recommended weight restrictions on our TEMPUR Ergo Premier systems are as follows Twin Twin Long Double Queen Split Dual Queen and Split Dual CA King bases up to 650 lbs each This TEMPUR Ergo Premier will structurally support the recommended weight distributed evenly across the head and foot sections This product is not designed to support or lift this amount of weight in the head or foot sec
16. PUR Ergo Premier always open the carton while the bed is in the flat position YESS OPEN FLAT CUSTOMER SERVICE 1 800 821 6621 OS gt x TEMPUR PEDIC Delivery Procedure NOTE Always keep the TEMPUR Ergo Premier in a flat horizontal position during transportation and delivery Always open the box in the flat position STEP 1 Carefully take base in the carton to the bedroom and place next to where the customer wants it set up STEP 2 Carefully lift your TEMPUR Ergo Premier out of the shipping carton keeping the unit topside down For safety reasons this should be performed by two people NOTE To avoid damage Tuen to the adjustable base always open the carton OPEN FLAT while the bed is in the flat position STEP 3 The products come packed in a cardboard box Some components are also sealed in plastic film To unpack proceed as follows STEP 3A Remove the cardboard and plastic film from the components STEP 3B Check the package contents STEP 3C Dispose of the packaging materials STEP 3D Keep the user manual at hand for the operators TEMPUR Ergo Premier STEP 4 Remove the remote control and 2 AA batteries from the accessory pack remove the cover from the remote control s battery compartment and install the 2 AA batteries into the remote Cut power supply free from its attachment to the frame Install 2 9 Volt batteries into the battery
17. Premier installation is now STEP 2 complete Refer to the Wireless Remote Control Guide Attach your headboard to the Headboard Brackets on the following pages or the supplied Quick Reference following the steps below Guide for additional usage instructions STEP 2A Measure the center to center distance of the mounting holes in your headboard STEP 2B Measure the center to center distance of the mounting holes in the Headboard Bracket assemblies CUSTOMER SERVICE 1 800 821 6621 OS gt a on amp TEMPUR PEDIC TEMPUR Ergo Premier Wi Fi Module and TEMPUR Ergo Smart Control Device Setup your adjustable base is connected to a power source Lege Bi j epson INSTALLING THE TEMPUR ERGO SMART CONTROL APP mn ex igj ra ma Ce p Hei Follow the instructions in this section to install the di par x c gt TEMPUR Ergo Smart Control App on your smartphone CRETE or tablet and pair the Wi Fi Module on the bed to the App The steps contain instructions for use with either an Apple iOS or an ANDROID smartphone or tablet and the example screens shown include those for an Apple iOS device and an ANDROID device STEP 1 Download the TEMPUR Ergo Smart Control App from the App Store or the Play Store STEP 2 Install the App to your smart device The TEMPUR Ergo icon displays on your device NOTE A tandem system contains two Wi Fi Modules Such a tandem system can only be operated by on
18. R SERVICE 1 800 821 6621 ET Special Functions Using Factory Reset for the Wi Fi Module STEP 3 Tap Reset to Factory Settings Ap ple iOS device E Tri AATE If you have your Wi Fi Module integrated into your Home Network and want to make the Wi Fi Module directly accessible again via its own Wi Fi network you must first perform a Factory Reset to reset the Wi Fi Module PERFORM A RESET ON THE HARDWARE Press and hold the button on the Wi Fi Module for approximately 5 seconds until the red LED switches on STEP 4 SSS SS aaa Tap OK PERFORM A RESET ON THE APP You can only perform a reset on your App if the Wi Fi i Module is integrated into your Home Network and there fai is an active connection to it To perform a reset follow these instructions STEP 1 Tap the Settings screen icon a on the TEMPUR Ergo Smart Control App screen STEP 2 Select the corresponding Wi Fi Module by tapping either the or the on your Apple iOS or Android device respectively CUSTOMER SERVICE 1 800 821 6621 OS gt un TEMPUR PEDIC 32 Troubleshooting TEMPUR Ergo Premier In the event that your TEMPUR Ergo Premier fails to operate properly investigate the symptoms and possible solutions provided in the chart below Wireless Remote Control LED Signature Light illuminates and appears to be operable but will not activate the TEMPUR Ergo Premier No f
19. an or serviceman if you are in doubt as to whether the product is properly grounded Do not modify the plug provided with the product If it will not fit the outlet have a proper outlet installed by a qualified electrician CUSTOMER SERVICE 1 800 821 6621 OS gt x TEMPUR PEDIC SAVE THESE INSTRUCTIONS GROUNDING SAFETY This product is for use on a nominal 120 volt circuit and has a grounding plug that looks like the plug illustrated in sketch A see figure A temporary adapter as illustrated in sketches B and C can be used to connect this plug to a 2 pole receptacle as shown in sketch B if a properly grounded outlet is not available The temporary adapter should be used only until a properly grounded outlet sketch A can be installed by a qualified electrician The green colored rigid ear lug or the like extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box cover Whenever the adapter is used it must be held in place by a metal screw This product is for use on a circuit having a nominal rating of more than 120 volts and is factory equipped with a specific electric cord and plug to permit connection to a proper electric circuit Make sure that the product is connected to an outlet having the same configuration as the plug No adapter should be used with this product If the product must be reconnected for use on a different type of electric circuit the reconnecti
20. bed in these instructions Do not use attachments not recommended by the manufacturer If there is an overload weight condition on the head or foot mechanism the control unit will automatically stop the corresponding functions Once the excess weight is removed the control unit will automatically allow all functions to resume Locking casters are available for aftermarket purchase In order to prevent the movement of this product with casters all four casters should be in the locked position This can be accomplished by pushing down the locking latch on the caster To resume mobility of the product lift the locking latch up You are strongly encouraged to place rubber caster cups or carpet squares under the casters in addition to locking them in place if the product is positioned on a hard surface floor such as hardwood tile or linoleum Although the casters are locked and will not roll they may slide CONSUMERS WITH PACEMAKERS As with any product that produces a vibrating motion optional it is possible that some pacemakers may interpret this motion as a false sense of movement and or exercise This may or may not affect your pacemaker If you have any concerns please consult your physician For information on disabling the vibrating motors please contact customer service by calling 1 800 821 6621 USER SERVICEABLE PARTS This product is specifically designed to be maintenance free for the user Therefore you are encouraged n
21. change The LCD will show the following segments NOTE If you change the massage mode or change from massage mode to manual massage it will take approximately 2 seconds before the new massage program will start Massage Program 1 Constant 17 Massage Program 4 Pulse 20 In this massage mode all three massage motors run In this massage mode the three massage motors at a constant intensity are switched on one after another in a pulse Press Massage Mode 1 button 17 and massage Press Massage Mode 4 button 20 and massage mode 1 will start at 50 intensity at all three motors mode 4 will start at 50 intensity at all three motors The LCD will show the following segments The LCD will show the following segments Massage Program 2 Wave 18 STOP MASSAGE In this massage mode the three massage motors WR Press the button Stop Massage button are switched on one after another in a wave 16 all massage motors stop running Press Massage Mode 2 button 18 and massage The LCD will show the following segments mode 2 will start at 50 intensity at all three motors The LCD will show the following segments CUSTOMER SERVICE 1 800 821 6621 Operation TEMPUR Ergo Smart Control Operating Instructions Once your Wi Fi Module is installed you can operate SAVING AND RECALLING MEMORY POSITIONS your bed from your smartphone or tablet This section To save a position on the identifies all of the adjustments and s
22. cluded with each base including other information for making claims IS AN EXTENDED WARRANTY AVAILABLE No DO I GET A FULL WARRANTY IF PURCHASE A FLOOR MODEL Yes However your warranty start date is the date of manufacture which is clearly marked on the law tag attached to the base not your actual purchase date WHAT ARE THE ELECTRICAL REQUIREMENTS OF THE TEMPUR ERGO PREMIER During normal operation the base can draw up to 2 5A of electricity from a normal AC wall outlet WHAT IS THE WI FI MODULE The Wi Fi Module is a device included with TEMPUR Ergo Premier and TEMPUR Ergo Grand adjustable bases that allows you to control the system with a supported smart device CUSTOMER SERVICE 1 800 821 6621 OS gt x fa TEMPUR PEDIC TEMPUR Ergo Premier WHICH SMART DEVICES ARE SUPPORTED WHICH WIRELESS ROUTERS ARE SUPPORTED e Mobile phones and tablet computers running Android Wireless routers must have the following specifications operating system version 2 3 or higher and with e 802 11 b g on 2 4GHz Wi Fi capabilities specifically 802 11 b g at 2 4GHz e Apple iPhone iPod touch iPad and iPad Mini devices running iOS version 4 3 and higher e Must support one of the following encryption modes none WPA PSK WPA2 PSK e UDP Port 50007 and TCP Port 2000 must be open l M NOT SURE WHETHER MY SMART DEVICE IS e The character must not be used in the SSID COMPATIBLE WITH THE WI FI MODULE AND APP
23. compartment of the power supply as Remove power cord from accessory pack and plug into power supply STEP 5 Thread the power cable through the strain relief hooks on the power supply Snap in the power cords to the hooks The purpose of the hooks is to relieve the cable connector It protects the power cord from damage NOTE Ensure the cables are not under tension Uncoil power supply and place on the floor Connect the power lead from the power supply to the surge protector not included CUSTOMER SERVICE 1 800 821 6621 Installation STEP 6 STEP 10 Attach TEMPUR Ergo Premier Legs Open the Place the mattress es on the base s accessories box take out the 4 legs and thread them in a clockwise direction into the pre threaded STEP 11 holes in the frame Ensure the power switch on the surge protector is in NOTE Hand tighten the legs securely to the the on position and that it is plugged into the wall frame DO NOT over tighten Make sure the legs outlet Check the system for functionality with the are screwed completely into the frame Legs mattress in place that are not securely attached may become NOTE If the system does not respond follow unsafe DO NOT unscrew a leg to compensate the Setup Procedure on page 14 to ensure the for an uneven floor base and remote control are communicating NOTE Locking casters are available for aftermarket purchase In order to prevent the movement
24. e in your device s Wi Fi settings menu and start the app again e Ensure that your Internet connection and your restrictions settings on the smart device allow downloading and installation of apps from the App Store or Play Store e Be sure to use a Supported device listed in the supported devices section The settings in the app will have to be updated to accommodate the change to your home network Perform a factory reset on the Wi Fi Module by pressing the button on the module until the red LED lights up and then releasing the button Go through the home network setup again this time using the new settings CUSTOMER SERVICE 1 800 821 6621 35 SSS AN amp TEMPUR PEDIC TEMPUR Ergo Premier Serial Number FOR TECHNICAL SUPPORT OR SERVICE QUESTIONS ABOUT YOUR TEMPUR PEDIC MATTRESS OR TO ORDER TEMPUR ERGO PREMIER ACCESSORIES 1 800 821 6621 OR VISIT WWW TEMPURPEDIC COM a TEMPUR PEDIC 36
25. e of the two Wi Fi Modules You may need to try both modules to determine the MAKING A DIRECT CONNECTION TO THE BASE one that controls the system STEP 1 Select the Wi Fi network settings of your smart STEP 3 device Select the App on your smart device to start the TEMPUR Ergo Smart Control App The App looks STEP 2 PP for the Wi Fi Module and displays a list of all Connect to the network of your adjustable base The modules found proper network name begins with WM followed by a combination of 6 alpha numeric characters and Apple iOS device ANDROID device is printed on the type plate of your Wi Fi Module Fi Choose a Wi Fi Modula SSIDs do not include the letter O but may contain WMID80adab Bett Test 1 WMIDEDbSEN the numeric digit zero or O The TEMPUR Ergo Demo Mode Smart App should be used in close proximity to the adjustable base to ensure the wireless connection is not interrupted Once your Wi Fi Module is located by your smart device a check mark appears to the right of the SSID CUSTOMER SERVICE 1 800 821 6621 NOTE When the smart device is removed from the network and returned there may be a slight delay as it reconnects with the network Apple iOS device ANDROID device Waring for Wi Fi Module SES ir Pa Cancel If you experience a delay due to the smart device being removed and then returned to the network follow steps 3A and 3B to resolve STEP 3A
26. eatures of the TEMPUR Ergo Premier will activate Wireless Remote Control LED Signature Light will not illuminate Head and or Leg section will elevate but will not return to the horizontal Flat position Verify that the power cord is plugged into a working grounded electrical outlet A grounded electrical surge protection device is recommended Test the outlet by plugging in another working appliance Verify that the power cord is plugged into power supply Verify the control box is learned to the remote by following the Setup Procedure on page 14 Verify the red LED light on the power supply is lit if not the unit is not receiving power Program the Wireless Remote Control see the Wireless Remote Control Guide included with this product for programming procedures Make certain the Power Down Box is easily accessible Relocate the Power Down Box if necessary Unplug the power cord wait 60 seconds and plug the power cord back in to reset the electronic components Your surge protection device and or electrical circuit breaker may be tripped Check both to verify Your surge protection device and or electrical outlet may be defective Test the outlet by plugging in another working appliance Replace the batteries in the Wireless Remote Control The unit requires two 2 AA batteries Ensure the batteries are installed correctly The TEMPUR Ergo Premier may be obstructed Elevate and check for an obstruction
27. erate this furnishing if it has a damaged cord or plug is not working properly has been dropped or damaged or dropped in water Return the furnishing to a service center for examination and repair e Keep the cord away from heated surfaces Safety Precautions Never operate the furnishing with the air openings blocked Keep the air openings free of lint hair and the like Never drop or insert any object into any opening e Do not use outdoors e Do not operate where aerosol spray products are being used or where oxygen is being administered e To disconnect turn all controls to the off position then remove plug from outlet WARNING Risk of Injury keep children away from extended foot support or other similar parts WARNING Risk of electric shock connect this furnishing to a properly grounded outlet only See grounding instructions GROUNDING INSTRUCTIONS This product must be grounded If it should malfunction or breakdown grounding provides a path of least resistance for electric current to reduce the risk of electric shock This product is equipped with a cord having an equipment grounding conductor and a grounding plug The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances DANGER Improper connection of the equipment grounding conductor can result in a risk of electric shock Check with a qualified electrici
28. etting is for Twin and Double Place the two 2 Frame Bolts C with two 2 Lock Washers D through the holes and fasten with Locking Nuts F 1 Hand tighten the Frame Bolt and Locking Nut in place using a flat head screwdriver and a crescent wrench Repeat on other side of the frame 1 800 821 6621 Installation STEP 1C STEP 2C Place the open side of the Outer Headboard Bracket If the Headboard Brackets require adjustment B over the rectangular plate of the Inner Headboard loosen the bolts that are holding the Outer Bracket A Headboard Brackets and move them so that the mounting holes on the Outer Headboard Bracket align with the mounting holes on your headboard Reinstall the bolts on the Outer Headboard Bracket and firmly tighten STEP 2D Place your headboard bolts through the mounting holes on both the Outer Headboard Bracket and your headboard Firmly tighten STEP 3 Place four 4 Bracket Bolts E with four 4 Lock Place your Tempur Pedic mattress on top of your Washers D through the slots of the Outer Headboard TEMPUR Ergo Premier Bracket B and into the holes of the Inner Headboard p Bracket A Use four 4 Locking Nuts F to secure the brackets in place but loose enough to allow adjustment WARNING Verify the space between the headboard cross member and the top of the mattress is no more than 3 inches Repeat on other side of the frame Your TEMPUR Ergo
29. ettings you can bed tap and hold one of control from your device the numbered memory positions for 3 seconds gt To recall a memory a TEMPUR PEDIC 7 position tap the numbered memory button USING MASSAGE FEATURES Tap and slide the button for the Head Lumbar or Leg to adjust HEAD LUMBAR LEG the massage intensity When the massage motor is in operation the text below the slider which indicates the active zone IS green Tap one of these buttons to select the desired massage mode USING THE HEAD AND FOOT LIFT CONTROLS Tap and slide the button for either the Head or Leg sliders until the Tap the STOP button to stop the massage desired height is reached Press the FLAT button and the bed frame automatically moves to its complete flat position CUSTOMER SERVICE 1 800 821 6621 27 OS gt G m TEMPUR PEDIC TEMPUR Ergo Premier Advanced Remote Control Programming The control box and the wireless remote control need to be able to communicate via different RF channel numbers in order to avoid interference with other wireless remote controls or other remote control equipment used near the system For this case the system offers ways to set up or change the RF channel number LEARN PROCEDURE WITH RF CHANNEL NUMBER CHANGE HOME MODE This channel setup procedure changes the RF channel number from the factory setting The new RF channel number wi
30. f both power supplies must be changed operation Once power returns the user must perform a system e After a power outage only for tandem operation reset to connect both systems with each other see e System error System Reset on page 30 RESET PROCEDURE NOTE After emergency power down in a tandem system a system reset must be Press and hold the FLAT button 7 performed see System Reset on page 30 After 15 seconds the LCD changes from FLAT to RST Continue holding the FLAT button for 30 60 seconds as the bed moves forward and backward The reset process is complete when no audible clicks Change from a Tandem or movement occurs for a minimum of 10 seconds System to a Single System Emergency Power Down STEP 1 Disconnect both bases from wall outlet STEP 2 Remove connection cable from each control box The power down button on the power supply gives the STEP 3 user the possibility to move the bed to a flat position Learn Remote 1 to Base 1 following Learn during power failure Procedure on page 28 SINGLE SYSTEM STEP 4 Press the power down button on the power supply Perform System Reset on page 30 for Remote 1 until the bed arrives at the flat position After this and Base 1 procedure the two 2 9 Volt batteries must be STEP 5 changed Repeat steps 3 4 using Remote 2 and Base 2 DANGER Risk of pinching NOTE During the emergency power down procedure the lowering speed will be reduced CUSTOME
31. hannel number will be shown on the LCD screen STEP 4 Press the FLAT button to confirm the RF channel number The RF channel number will flash for 30 seconds STEP 5 Within 30 seconds reconnect the TEMPUR Ergo Premier power supply to a working outlet You will hear two double clicks when the set up is successfully completed You may use the remote when the RF channel stops flashing Alternately you can press the STOP button to stop the RF channel from flashing NOTE Pressing the STOP button prematurely will cause the set up process to fail and require you to repeat Steps 1 5 SETUP PROCEDURE TWO BASES OPERATING IN TANDEM BY A SINGLE REMOTE Follow these simple steps to set up a tandem system STEP 1 Ensure two 2 AA batteries have been inserted into one wireless remote control Store extra remote for future use STEP 2 Ensure both TEMPUR Ergo Premier bases are disconnected from power STEP 3 Install connection cable by inserting one connector into each control box pairing together both bases STEP 4 Press and hold the FLAT and STOP buttons on the remote control for 10 15 seconds The current RF channel number will be shown on the LCD screen STEP 5 Press the FLAT button to confirm the RF channel number The RF channel number will flash for 30 seconds STEP 6 Within 30 seconds reconnect the first base into the power outlet You will hear two double clicks CUSTOMER SERVI
32. he adjustable base with my smart device after changing my router settings or password Unable to correct my password network name encryption mode Unable to use my home network even though the settings are all correct App does not work from my smart device Unable to install the app on my smart device Unable to get my new router to work with my smart device to control the adjustable base The settings in the app will have to be updated to accommodate the change to your home network Perform a factory reset on the Wi Fi Module by pressing the button on the module until the red LED lights up and then releasing the button Go through the home network setup again this time using the new settings Perform a factory reset on the Wi Fi Module by pressing the button on the module until the red LED lights up and then releasing the button Go through the home network setup again this time using the correct settings e Ensure that your router is compatible with the Wi Fi Module review the question supported routers e The character must not be used in the network name SSID or encryption password e WEP security is not supported by the Wi Fi Module select another type of security supported by the Wi Fi Module see question Which wireless routers are supported If the app doesn t find a Wi Fi Module to connect to it may be in Demo Mode Close the app connect the smart device to the Wi Fi Modul
33. he movement to the flat position is active it is possible to interrupt the movement with any of the movement buttons 3 9 at any time during movement for safety reasons MEMORY Store a memory position 8 9 O HEMDAT 9 The system is able to store up to four 4 memory positions Memory 1 to Memory 4 First move the head and leg sections to the desired position Then press one of the buttons MEMORY 1 to MEMORY 4 for more than 3 seconds The corresponding memory position will be stored After a position has been stored the backlight and the LED signature light on the remote flash three times The following segments are flashing on the LCD TEMPUR Ergo Premier Recall a memory position 8 9 O EMORY Press one of the buttons Memory 1 to Memory 4 button 8 9 for less than 3 seconds The base will move to the corresponding memory position The LCD will show the following segments by pressing the button MEMORY 1 button 8 NOTE When the new position of the head is higher than the current position of the head first the head section and then the leg section move to the corresponding memory position NOTE If the new position of the head is equal or lower than the current position of the head first the leg section and then the head section move to the corresponding memory position NOTE When the movement to a memory position is active it is possible to interrupt the movement with any of the mo
34. ht stand or other object that may cause the vibration or noise If the TEMPUR Ergo Premier is installed over a bed frame verify that the massage motors are not causing the bed frame or bed frame components to vibrate Verify that the headboard attachment hardware is properly tightened if used This is normal The lift motor relays click when they are engaged No action is required If the vibration motor overheats the thermal protection will turn the motor off Wait 30 minutes turn the massage back on If it does not come on turn it off and report the situation to customer service CUSTOMER SERVICE 1 800 821 6621 33 O m amp TEMPUR PEDIC TEMPUR Ergo Premier e Ensure the smart device is not set to a static IP address e Ensure the adjustable base and Wi Fi Module is in close proximity to your smart device so it can receive a strong signal e Ensure there is not a high level of wireless network traffic Multiple networks in the same area or streaming of audio and video can clutter up a network and interfere with proper signal reception Unable to connect to the Wi Fi Module in direct mode e f using a tandem bed system two adjustable bases ensure you are connected to the primary bed s Wi Fi Module This may require connecting to both modules to determine which is controlling the system e Ensure the router is powered on and functional e Be sure you entered the login data correctly ne
35. ll be chosen automatically by the system NOTE Use this procedure to avoid interference with other wireless remote controls or other remote control equipment e g remote controlled toys garage door openers which are used near the system STEP 1 Disconnect the power cord G from wall outlet STEP 2 Press and hold both FLAT button 7 and pm STOP button 16 for at least 10 seconds The current RF channel number will be shown on the display e g 2875 for 10 seconds STEP 3 Press one of the massage buttons 10 15 17 19 to select a new random RF channel number The LCD shows the new random RF channel number on the display STEP 4 Press the FLAT button 7 to confirm the PM RF channel number and the wireless remote control sends its current RF channel number for 30 seconds The LED signature light and the backlight of the buttons are flashing during this time During this time also the LCD still shows the RF channel number STEP 5 Re connect the power cord G to the wall outlet within 30 seconds of step 4 You will hear two double clicks Then press the STOP button NOTE If the 30 seconds of RF channel number transmission expire before the system is re connected to the power the control box and the wireless remote control will not work together In this case the procedure must be repeated NOTE If the new RF channel number is not confirmed with the FLAT button
36. lose proximity to the bed CUSTOMER SERVICE 1 800 821 6621 INTEGRATING WITH A STATIC IP SETTING HOME NETWORK If your router uses a Static IP setting follow these instructions to integrate your Home Network STEP 1 Perform step 1 through step 6 in the Integrating with a DHCP Home Network section STEP 2 Change the Static IP Expert Mode to ON Apple iOS device ANDROID device Seacic EP Expert Mode IP Address Tunet Mask STEP 3 Enter the IP Address and the Subnet Mask for your Home Network STEP 4 Perform step 7 through step 11 in the Integrating with a DHCP Home Network section USING THE SETTINGS SCREEN IN THE TEMPUR ERGO SMART CONTROL APP The Settings screen in the TEMPUR Ergo Smart Control App allows you to turn sound effects on and off and change the name of the Wi Fi Module CONTROLLING SOUND EFFECTS STEP 1 Launch the TEMPUR Ergo Smart Control App STEP 2 gt Tap the Settings icon in the TEMPUR Ergo Smart Control App Installation STEP 3 Change Sound effects to ON Apple iOS device ANDROID device CHANGING THE NAME OF THE WI FI MODULE STEP 1 Launch the TEMPUR Ergo Smart Control App STEP 2 gt Tap the Settings icon in TEMPUR Ergo Smart Control App STEP 3 Select the corresponding Wi Fi Module by tapping the or the for Apple iOS or ANDROID respectively STEP 4 Enter the new name for the Wi Fi Module in the Name field
37. on should be made by qualified service personnel Unauthorized modifications could void the electrical portion of your warranty Failure to use a properly grounded outlet for this product or modification of the plug will compromise this important grounding safety feature and may result in electric shock electrical fire or faulty operation of the product GROUNDING PIN TEMPUR Ergo Premier ADAPTER METAL seu X GROUNDING screw CC GROUNDED OUTLET CO OUTLET BOX FOR BEST RESULTS YOUR TEMPUR Ergo Premier SHOULD BE PLUGGED INTO A SURGE PROTECTOR not included WARRANTY PRECAUTION Do not open control box motors or wireless remote control with the exception of the battery compartments The warranty is void if these units are tampered with Any repair or replacement of TEMPUR Ergo Premier parts must be performed by an authorized service person IN HOME USE AND HOSPITAL DISCLAIMER Your TEMPUR Ergo Premier is strictly designed for in home use only It is NOT designed for hospital use and is NOT designed to meet hospital standards DO NOT USE this bed with TENT TYPE oxygen therapy equipment or near explosive gases WARNING DO NOT USE NEAR PEOPLE USING OR WEARING MEDICAL DEVICES FOR HOUSEHOLD RESIDENTIAL USE ONLY DO NOT USE OUTDOORS This product conforms to UL STD 962 CUSTOMER SERVICE 1 800 821 6621 IMPORTANT SAFETY FEATURES Use this furnishing only for its intended use as descri
38. ork Name is not shown in the list on your ANDROID device enter your Router SSID in the Enter SSID Network Name field The SSID for your SSID Wi Fi Network Name can usually be found on the type plate of your router STEP 5B For ANDROID devices select the SSID Wi Fi Network Name from the list CUSTOMER SERVICE 1 800 821 6621 OS gt CX amp TEMPUR PEDIC TEMPUR Ergo Premier STEP 6 STEP 8 Enter your password in the Password field on both Tap Proceed The following message appears Apple iOS and ANDROID devices For some routers Apple iOS device this can also be called the Web Key Your TEVA LAE no Mocs abe ete ati Wi Fi acca STEP 7 RS LE etia has been Tap Save This message informs you that the next iif T pi a L parar ml Pe F F OTe ee Tork Gaele gati step can only be undone by performing a factory reset at the Wi Fi Module Take care to ensure your network name and password are correct before proceeding Figg rt mu om En 7 p_e Celore seleching eraser ELITE STEP 9 Tap OK STEP 10 Select the appropriate SSID Wi Fi Network Name in the Settings screen of your device STEP 11 Start the TEMPUR Ergo Smart Control App WARNING Check to be sure your SSID Wi Fi The App should locate the corresponding Wi Fi Network Name and password are correct before Module and be ready to operate proceeding NOTE For best performance your router should be in c
39. ot to open any motors alter the wiring or adjust modify or change the structure of the product as it will void the warranty POWER RATINGS MODEL NO TES200 TES300 INPUT AC 120V VAC 60 HZ 2 5 A MAX OUTPUT DC 29V 2 5A Safety Precautions SMALL CHILDREN AND PETS WARNING After your TEMPUR Ergo Premier has been unboxed immediately dispose of packaging as it can smother small children and pets To avoid injury children and pets should not be allowed to play on or under the bed Children should not operate this product without adult supervision Close supervision is necessary when this furnishing is used by or near children invalids or disabled persons SAVE THESE INSTRUCTIONS Your TEMPUR Ergo Premier has been designed to provide you with the reliable operation and durability you expect This product has been inspected and tested prior to shipment SERVICE REQUIREMENTS Service technicians are not responsible for moving furniture removing headboards and footboards or any items required to perform maintenance on your adjustable bed In the event the technician is unable to perform service due to lack of accessibility the service call will be billed to the purchaser and the service will be re scheduled CUSTOMER SERVICE 1 800 821 6621 OS gt x amp TEMPUR PEDIC TEMPUR Ergo Premier RADIO FREQUENCY IS 433 MHZ INTENDED USAGE The electric adjustable bed should be installed with FCC COMPLIANC
40. sets may be required in some cases WILL THE TEMPUR ERGO PREMIER FIT INSIDE EXISTING FURNITURE The TEMPUR Ergo Premier is designed to fit into most freestanding beds We always recommend you measure the inside dimensions of the assembled bed to be sure the TEMPUR Ergo Premier will fit Please refer to the specifications on page 9 for dimensions of the base One of our riser leg sets may be required in some cases The adjustable base should not be used in conjunction with bed slats The weight of the base can cause slats to break Slats should be removed or the base height should be adjusted such that the base stands above the slats and the slats bear no weight WHERE IS THE SERIAL NUMBER ON THE TEMPUR ERGO PREMIER The serial number can be found on the law tag attached to the cover the power supply under the base and on the frame right below the foot end of the base It may be easier to see by lifting the foot slightly if possible The serial number is also located on a sticker on the back cover of the Complete Reference Guide owner s manual shipped with the base DOES THE UNIT HAVE AC OR DC MOTORS The lift motors used on the TEMPUR Ergo Premier are DC motors The base s power supply converts the AC power from the wall outlet to DC power WHO DO I CALL FOR SERVICE OR SUPPORT IF NEEDED Service and technical support is available by calling our dedicated customer service group at 1 800 821 6621 An owner s manual is in
41. sity pressed the massage motor intensity increases accordingly The following segments are flashing or decreases by one level This can be repeated on the LCD until the intensity reaches the maximum or minimum value Head massage 10 11 Press the HEAD Massage Intensity button 10 the head massage switches on at 10 intensity The corresponding level of the intensity of the MASSAGE MODES massage is shown on the display LO to L10 3 D A massage mode is a program Press the buttons 10 11 to adjust the intensity 2 which changes intensity and accordingly The following segments are flashing on speed of one or more massage zones In doing so each of the massage motors the LCD runs automatically through a predefined sequence The system offers the following four 4 predefined massage modes e Constant e Simultaneous Wave e Wave e Pulse CUSTOMER SERVICE 1 800 821 6621 OS gt CX amp TEMPUR PEDIC TEMPUR Ergo Premier The intensity of each motor zone can be changed Massage Program 3 Simultaneous Wave 19 while the program is running In this massage mode all three massage motors Press one of the Massage buttons Head Massage simultaneously follow a wave 10 11 Lumbar Massage 12 13 or Leg Massage 14 15 the intensity of the Press Massage Mode 3 button 19 and massage mode 3 will start at 50 intensity at all three motors corresponding massage motor will
42. tions alone NOTE Exceeding the recommended weight restrictions could damage your TEMPUR Ergo Premier and void your warranty For best performance you should enter and exit the TEMPUR Ergo Premier while it is in the flat or fully lowered position CUSTOMER SERVICE 1 800 821 6621 Questions and Answers Commonly asked Questions and Answers WHAT IS THE HEIGHT OF THE TEMPUR ERGO PREMIER ADJUSTABLE BASE With standard legs installed the overall height is approximately 17 25 inches floor to the bottom of the mattress The distance between the floor and the bottom edge of the base with standard legs installed is approximately 9 inches See chart on page 9 for other options IS IT POSSIBLE TO RAISE THE HEIGHT OF THE TEMPUR ERGO PREMIER The height of the TEMPUR Ergo Premier can be adjusted from approximately 8 inches to approximately 20 inches with leg and caster sets available from Tempur Pedic See the chart on page 9 for available options DOES THE TEMPUR ERGO PREMIER COME WITH FOOTBOARD ATTACHMENTS No you cannot attach a footboard directly to the TEMPUR Ergo Premier However you can use a freestanding bed including headboard footboard and side rails by placing the complete TEMPUR Ergo Premier within the assembled bed It may be easiest to assemble the bed around the adjustable base You should measure the inside dimensions of the assembled bed to be sure adjustable base will fit One of our riser leg
43. twork name password type of security in order to connect your Wi Fi Module to your home network router e Be sure that the IP settings of the wireless router smart device and Wi Fi Module are compatible with one another e f not using expert mode on the smart device s app be sure that DHCP is active on the router e Be sure that your router does not use WEP encryption which is outdated and unsupported Cannot use the system in the home e Be sure that UDP Port 50007 and TCP Port 2000 are not network mode blocked on your router e Ensure that the bed is in close proximity to the router preferably in the same room or next room and not ona different floor of the home e Ensure that the smart device is receiving strong signal from the home network wireless router e Ensure that no other smart device is operating the same bed at the same time e Ensure that high network traffic on your wireless network isn t influencing the Wi Fi connection A high number of connected devices or audio and video streaming are common examples Your smart device can only connect to one network at a time If you would like to use the Tempur Pedic App and surf the Internet integrate the Wi Fi Module into the home network following the instructions in the owner s manual Cannot access the Internet on my smart device while connected to the Wi Fi Module CUSTOMER SERVICE 1 800 821 6621 34 Troubleshooting Unable to control t
44. ut the remote control button side down The LCD display must be facing upward NOTE If the LCD is not readable any more you may need to change the batteries NOTE The actuators will continue moving until you release button or the maximum height is reached MANUAL ADJUSTMENT OF HEAD AND FOOT Head 3 4 ag This function adjusts the Head section to the desired position Press the HEAD UP button 3 _ a Keep pressing the button until the desired height is reached The LCD will show the following segments Press the HEAD DOWN button 4 Keep pressing the button until the desired height is reached The LCD will show the following segments CUSTOMER SERVICE Leg 5 6 This function adjusts the Leg section to the desired position Press the LEG UP button 5 Keep pressing the button until the desired height is reached The LCD will show the following segments Press the LEG DOWN button 6 Keep pressing the button until the desired height is reached The LCD will show the following segments 1 800 821 6621 O TEMPUR PEDIC Flat 7 Press the FLAT button 7 and the bed frame will automatically move to its ame flat position The LCD will show the following segments NOTE Ensure all obstructions are clear of the base s undercarriage when lifting or lowering the base s head and leg sections to avoid risk of pinching or damage NOTE When t
45. vement buttons 3 9 at any time during movement for safety reasons CUSTOMER SERVICE 1 800 821 6621 Operation MANUAL MASSAGE Lower back massage 12 13 MM The bed frame is equipped with three 3 Press the LUMBAR Massage Intensity button massage motors head lumbar and leg 12 the lower back massage switches on at 10 The system offers manual massage intensity and four 4 predefined massage modes The corresponding level of the intensity of the massage is shown on the display LO to L10 NOTE Once a massage is switched on it Press the buttons 12 13 to adjust the intensity automatically switches off completely after accordingly The following segments are flashing on 30 minutes or when the STOP button on the the LCD remote control is pressed NOTE Whenever any massage function is on and the user operates one of the lift buttons the massage switches off as long as the base is moving After the movement is finished the massage switches on with the same settings it had before the stop Leg massage 14 15 Press the LEG Massage Intensity button 14 NOTE Each massage zone is adjustable in the leg massage switches on at 10 intensity F 10 increments The corresponding level of the intensity of the NOTE Whenever the massage motor is on massage is shown on the display LO to L10 and the manual massage button or is Press the buttons 14 15 to adjust the inten
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