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1. d make a quick phone call and we d have resolved our issues said Project Manager Arnold Clemente When asked if they had a chance to do it all again would they Allen R Davidson senior power systems engineer said Yes we re very pleased Definitely pleased IAM 5 Improved and CE Certified PS has DS CE f certification on the recently redesigned IAM 5 CE certification required the unit pass electromagnetic emis sions and immunity test ing i The CE certification will allow the unit to be deployed into the European telecommuni cations marketplace This certification process has inspired several improvements in the IAM 5 Additional fans were added for greater cooling of the unit which will increase the life of the equip illi greater flexibility and expandability in the ny future The new 5 rack unit size has allowed for more space between the connectors on the back panel The extra space o makes connections and i cleaning easier and reduces your service and maintenance time We now have room for a ieil The IAM 5 is certified for ee ie RAID controller to be electromagnetic emissions and immunity added in later for auto ment and require less maintenance hard drive backup The new IAM 5 is a low mainte nance expert solution to alarm monitoring For more information contact DPS at 1 800 622 3314 or visit www dpstele com over its lifetime A CD ROM and tap2. throughout Texas Louisiana Arkansas Oklahoma New Mexico and Arizona Earlier this year Miquel Mike Stewart central office engineer for CapRock mentioned to DPS a specific need to send copies of their alarm to co located equip ment Through a series of interviews and research DPS engineers pro posed a specification CapRock Communications approved it and the Alarm Distribution Shelf DEPENDABLE PowerFuL SOLUTIONS 12 gt DAS Triecons ADS was born You guys talked us through a rather difficult stage where we had to make up our minds what we wanted to do and then we implemented it and you were an excel lent source for help said Stewart DPS is commit ted to building solutions that work and gain cus tomer satisfaction Both products did exactly what you said they would do and how you said they would do it The beautiful part about it is that there are no follow ups The sucker works said Stewart According to CapRock integrat ing their custom designed system has been relatively quick and easy Our DPS system is very user friendly We have not had any problems implementing and oper ating this system said Joey Todd jpg ops Nes The CapRock crew from left to right Joey Todd Kevin Bernhardt Allen R Davidson and Arnold Clemente manager of inside plant engineer ing DPS offers around the clock support Every time we ended up having a problem with the unit we
3. GOOD CUSTOMER SERVICE BUT DO NOT REALLY EVER REACH THE LEVEL WHICH SEAN HAS SHOWN EXCEL REST ASSURED WHEN SEAN IS WORKING WITH A CUSTOMER THAT THEY ARE IN THE BEST OF HANDS Please accept our praise and compliments from the EXCEL NOC team here in Carrolton Texas B Nelson manager NOC Carrolton Texas I just wanted to take a moment to let you know that we were very pleased with both the top notch professionalism and the friendly atti tude of your field installer John Maldonado JOHN SHOWED UP AT OUR SITE ON TIME AND READY TO GO HE LIS TENED CAREFULLY TO OUR QUESTIONS AND OPENLY DISCUSSED EVERY DETAIL OF THE INSTALLATION PROCESS HE WAS VERY SKILLED AND PATIENT IN TRAINING US ON THE OPERATION OF THE ALL THE SCREENS AND FUNCTIONS OF THE IAM I am sure you are already aware of John s value to your organization He represents DPS Telecom in the best possible way in front of the customer You are very fortunate to have such a talent T Flodin field engineer manager Saint Paul Minnesota Website Update ULTIMATE BULLETIN BOARD The Ultimate Bulletin Board is now available for tech support general questions suggestions and discus sions with other DPS partners Order Your Free Video or cD NOWI To learn more about our products and services call 1800 622 3314 Ore maile Sales dpstele com EXPANDED PDF LIBRARY All new pdf s now contain book marks for easy navigation Library now include
4. redesign ADS takes flight SNMP tutorial Fast prototypes LELEG BlUJOJI EO OUS JA NUAY S EA F GG6V ovaj l Sda Gaf DEPENDABLE PowerFuL SOLUTIONS The Protocol Vol 8 Issue 4 September October 2000 T MonXM Version 3 5 Release ManXM Alarm Manitaring Remote Accets DPS lelecam Microcott internet Explarer lajx Ble Eih View Go Favorites Help Taero D ola 8 9 elo orga Bath Slap Refresh Hame Senh Fonehes Hatery Channels Fullereen Mab Pri Eal Address E np 26 10 220 160 _LOGON I Alarm Summary Preferences Reparts Log Out jies DPS Telecom Refresh Bark Refresh Tag This Alarm Unachnowledged COS Details Dam4 Time Level AlarmStatus Site Name Description Ahrmi AckInitials AckDam 0 Ack Time 2 Foen Index There ime po unacknowledged COSes Standing Details Date 4 Time 2 Level Alarm Status Site Name Deseriptisn Alarm id Ack initials AckDaw Ack Tine 2 lignes so GRE cos a Eins ors 6na 13 Text Message Trouble Log New Close Prey Nest Jun 12 2000 16 0301 ERB Legand J problem oc A to t curred Cali the FAA IMMEDIATELY at 1 300 555 4262 Eray 9 0 9 new entry Latitude 36 3N Longitude 119 6 Height 160 Elevation Height 1505 Associated Alarm Groups E http 2610 220 160 _CONTALT hieme zone Version 3 5 offers a web browser with the ability to send e mail notification and responses set tags and ping IP addresses It
5. will also Network an Automatic Database transfer and has an ASCII debugger PS Telecom proudly announces we are now shipping the newest T Mon and IAM software release Version 3 5 Our software engineers have worked hard at improving its functionality and features which has provided several other means of retrieving and acknowledging alarms among numerous other capabilities Version 3 5 is guaran teed to make your T Mon experi ence a good one Our field technicians use the web browser to access alarm detail once they get on site said Linna Zile of Cypress The interface which has been tested with Internet Explorer 4 5 and Netscape Navigator 4 0 is great for letting multiple users know what is going on It serves as an alternate means for users to perform the basics of alarm man agement such as acknowledging and viewing alarms text messages and reports without any additional DPS software Another feature of the interface is that it allows the user to set tags directly from their browser with a simple click of the mouse This silences alarms temporarily to avoid redundant and nuisance pages I like the second page so that you can see all the associated alarm groups trouble log and the whole works It s the tag I like immensely said Rick Jake Jacobson of Three Rivers Zile also had nice things to say about the tag feature My technicians especially like the tag feature in the web browser
6. DFE Your Partners In Telecom Management Networks September October 2000 Volume 8 Issue 4 THE PROTOCOL For Users of Telecom Management Networks You re our priority DPS invests a lot of time in developing solutions for our cus tomers We know that your success is the key to our success gt Not only do I want you to be addressing your evolving needs Today s marketplace is very competitive Less downtime of revenue generating equipment gives you an advantage over your competitors We want to make happy with the products and Robert A Berry EO sure your system is up and run services you receive from DPS I want you to be happy enough to tell others We are not interested in just getting the sale We want a long term relationship with you from our consultative quoting process to our on site installation and training As your needs change we will be there to enhance our products STIPT ON LINY3d TOLE6 WO ONSIU4 alyd JOVLSOd S N YYANYLS GALYOS 3ud ning and that you know when problems arise Our engineers work with you to design that Perfect Fit Solution giving you the upper hand Our goal is to offer you the perfect solution through expert sales consultants innovative designs and cutting edge tech nology developed just for you oOo N DD MN GM AN lt a mr i y S N T MonXM amp IAM 3 5 release T GrafX maps out networks CapRock Communications IAM 5
7. FH ETEN ETE Foran 206A nl B IEI masna fication of the alarms The ADS is nean n 126 02 easy to install TINE Ae 4614 EEEE EI vai ee eeii and eliminates the rat nest of B wires that d would other Fig 1 Use the software to program the Boolean logic equations all scrambling for visibility of the same alarms At co located equip ment sites each company might have its own rack but since the equipment is in the same room it is subject to the same environmen tal alarm producing conditions such as extreme temperatures humidity water power or security The ADS effectively isolates the individual alarm systems allowing potentially non compatible sys tems to co exist This is accom plished through a dedicated set of 16 relays for each user giving you wise need to be used to distrib ute alarms Not only is it a clean install it creates a system that doc uments the wiring with alarm point lists This allows you to easi ly change or upgrade your equip ment Housing for the ADS is provid ed in a 13 slot 460 type shelf for 23 rack mounting The ADS is a scalable solution One or two shelf applications are available Capacity can be from 32 to 256 source alarm inputs and from 1 to 20 user outputs plus a copy of all i Wana ldall d C IAIA the source alarms for the site owner User output points are programmable and can
8. Mr Berry brought me a drawing on a napkin right after meeting with a customer We made the box out of sheet metal and had the design fin ished that afternoon The silk screen ing was done the next morning in time for the customer to see it again related Paul It was exactly what the customer wanted and that s why DPS is so successful because we can respond so quickly and do exactly what our customer needs Paul Velasquez The Protocol DPS Telecom 4955 East Yale Avenue Fresno California 93727 800 622 3314 Fax 559 454 1688 dpstele com
9. RTUs to report alarms This notifies the SNMP manager as soon as an alarm condition occurs instead of waiting for the SNMP manager to ask The small number of com mands used is only one of the reasons SNMP is simple The other simplifying factor is its reliance on an unsupervised or connectionless communication link This simplicity has led directly to its widespread use specifically in the Internet Network Management Framework Within this frame work it is considered robust because of the independence of the managers from the agents e g if an agent fails the manager will continue to function or vice versa The unsupervised commu nication link does however create some interesting issues for telemetry monitoring we will dis cuss more thoroughly in a later issue of our tutorial Please send comment and ques tions to protocol dpstele com The Protocol DPS Telecom 4955 East Yale Avenue Fresno California 93727 800 622 3314 Fax 559 454 1688 dpstele com DEPENDABLE PowerFuL SOLUTIONS Praise FROM OUR PARTNERS 66 I would like to acknowledge Sean Crispin for his tireless effort in resolving the problems we have been experienc ing with the EXCEL environmental alarm system Sean has demonstrated his knowledge and skill of the KDA 864 unit in this effort but most of all Sean has demonstrated what customer service is all about MOST COMPANIES TALK ABOUT IT AND BELIEVE THEY PROVIDED
10. Yet another means of keeping people in touch with their network status is the new e mail notifica tion feature It provides an alter nate method to alpha paging for receiving alarms T MonXM sends alarm notifications through e mail in much the same way as it does with alpha paging They can also respond via e mail to acknowledge and tag alarms We use e mail to keep people who don t have pagers informed said Zile E mail notification is also ideal for those who want to keep track of alarm occurrences in a multiplatform environment T Mon 3 5 has the ability to Ping IP addresses It is a very use ful feature that allows T Mon to check other network elements to see if they are present This enables T Mon to monitor IP net works containing such things as servers routers and gateways to determine if they are available on the network and provide the first level of visibility to an alarm Many companies would use this as a backup or a fail safe to whatever other in house monitor ing they had for those servers Once those alarms come into T Mon you can take full advan tage of T Mon paging notification so you can let people know if you cannot talk to a server The new Network Automatic Database Transfer feature allows a database to be sent to another unit on a pre determined day and time This helps ensure databases are backed up and remain in sync The new ASCII debugger is a mode that allows you to try out
11. be patched directly filtered or summarized with NEMEAN Boolean logic func tions T ADS a Windows configu ration utility is used to compile the mapping rules and to program the Boolean logic equations see figure 1 The Boolean logic gives a great amount of flexibility in determin ing which alarms are sent to each user A user may receive a point for point copy of the alarms that are pertinent to their equipment By using the Boolean operators AND OR this provides control over summarizing and filtering alarm data and can be used in cases where a vendor wants to know if any one of a group of alarms was triggered With the ADS programmability and scalable capacity it is the clear solution for co located equip ment alarm monitoring needs Call DPS today at 1 800 622 3314 to find out about tailoring the ADS to suit your needs ADA 1 Door 1 gt Door 2 gt ADS m Any Door Door 3 gt OR operator Summary Rect gt Rect 2 ADS Rect 3 gt ALL Rectifi Failed AND operator Filtering Fig 2 Logic functions provide the user flexibility by filtering and summarizing alarm points The Protocol DPS Telecom 4955 East Yale Avenue Fresno California 93727 800 622 3314 Fax 559 454 1688 dpstele com The Protocol Vol 8 Issue 4 September October 2000 SNMP TUTORIAL J An introductio
12. country region state county site floor plan and even equip ment racks T GrafX requires little skill to learn T GrafX comes with a map generation program allowing you to create maps down to a street level and even has the option of adding your own customized graphics for additional detail of the site and rack if desired This program allows you to quickly ascertain the health of your network and determine the cause and the extent of any prob lems As with T Mon when an alarm changes state the icon s label will blink and change colors fo tone ala 4 ei The pictorial repre haon i to indicate the severity By simply clicking on an icon incremental steps of map detail will display which will provide the specifics of an alarm condition and allow you to respond to that alarm T GrafX has many features including the ability to view alarm activity at any level This allows you to see all alarms as easily as viewing alarms at a sin gle site You will be able to view the big picture and address local sites through the multiple maps feature In T GrafX alarms on your network will display on a map in a series of layers sentation can be presented on a broad to the equipment rack The application utilizes the same alarm format as T Mon so it s easy to use with just a point and click It shows active or standing alarms and con tinuously updates for the current networ
13. dded and modified by import ing them from a delimited text file The general format of the file is the same as that generated by the Export Alarms report ASCII scripts save the user from performing repetitive com mands by building scripts that fol low user defined pattern recogni tion Scripts are a series of com mands that may be sent to an ASCII device For example based on scripts from the ASCII device a rule can be written to recognize when a remote device has sponta neously logged you off and auto matically send a script to log you back on when such a message is received po p Dece Cm FJsBlank Fo Sav DEPENDABLE PoweRrFuUL SOLUTIONS z f pe Ping Definitions The Ping Interrogator enables T Mon to monitor IP networks checking to see if other network elements are present by pinging them ASCII Test Message EX2 Device Rules FeeSelect Message FoeReset FSeView Slots F10 EscsExit The ASCII debugger allows you to use actual ASCII alarm messages to test your rules making ASCII rule programming much easier Additional features have been given to alarm remotes in V3 5 The Net Guardian is now support ed in DCPX and alternate path dial up configurations Systems with ASCII modules can also process the alarms coming from ASCII devices connected to the Net Guardian serial ports Plus Net Guardian firmware updates can now be downloaded directly over the LAN T MonXM now supports u
14. e backup bay slots were added Both expan sion slots will provide you with The Protocol DPS Telecom 4955 East Yale Avenue Fresno California 93727 800 622 3314 Fax 559 454 1688 dpstele com DEPENDABLE PowerFuL SOLUTIONS The Protocol Vol 8 Issue 4 September October 2000 ADS performs multi vendor alarm monitoring et anoth Y DPS solution has entered the telemetry industry this year The ADS Alarm Distribu tion Shelf dupli cates source alarms to multiple ven dors giving each one their own private copy of the alarms The ADS gives owners complete con trol over the building and facility and which alarms are duplicated The ADS is a great solution for site owners with multiple vendors 1 Wii h ijn i 1 ADS monitors up to 256 ground closures and distributes alarms to up to 20 users Two shelves can be cascad ed together for high density applications the ability to monitor all types of equipment with one monitoring device Additionally a copy of all the source alarms are provided for the facility owner so they can keep track of the site in its entirety TE I AN tee Wintana panata Bie FR Div BR linden Ee Lik tla B S Aata Ales Punts Curaagna Um a 1 Dairee ADS is designed to connect directly REE Andik Eta with DPS Rdw Equstion Cuser ww D 25 EET aSa i KDAs for the site owner noti sins Senan TEA
15. elatively small set of commands to exchange infor mation The MIB is organized in a tree structure with individual variables such as point status or description being represented as leaves on the branches A long numeric tag or object identifier OID is used to distinguish each variable uniquely in the MIB and in SNMP messages SNMP uses five basic mes sages GET GET NEXT GET RESPONSE SET and TRAP to communicate between the manag er and the agent The GET and GET NEXT messages allow the manager to request information for a specific variable The agent upon receiving a GET or GET NEXT message will issue a GET RESPONSE message to the manager with either the informa tion requested or an error indica tion as to why the request cannot DEPENDABLE PowerruL SOLUTIONS be processed A SET message allows the manager to request a change be made to the value of a specific variable in the case of an alarm remote that will operate a relay The agent will then respond with a GET RESPONSE message indicating the change has been made or an error indication as to why the change cannot be made The TRAP message allows the agent to spontaneously inform the manager of an important event As you can see most of the messages GET GET NEXT and SET are only issued by the SNMP manager Because the TRAP message is the only mes sage capable of being initiated by an agent it is the message used by DPS Remote Telemetry Units
16. k status Using T GrafX you will be able to use site con trols which allow you to define commands for operating control equip ment within the alarm network T GrafX pro vides you with the same levels of secured access as T MonXM does Some users can have view only levels while others can acknowledge alarms In T Mon your initials are placed on any alarm you acknowledge You can also view text message and enter trouble logs as well These feature allow you to have greater control over your network By using T GrafX on your existing T Mon or IAM network you can benefit from the advanced features of a graphic display and the increased speed in accessing your network Simply connect the factory integrated T GrafX workstation with its large 17 monitor to any available port on the DPS master or install T GrafX on any PC running Windows 95 98 or NT jgz The Protocol DPS Telecom 4955 East Yale Avenue Fresno California 93727 800 622 3314 Fax 559 454 1688 dpstele com The Protocol Vol 8 Issue 4 September October 2000 Success Story CapRock utilizes ADS for housekeeping alarms hrough the years DPS T had a very successful relationship in working with CapRock Communications a southwestern U S integrated com munications provider ICP that offers local long distance Internet data and private line services to business customers via its 7 500 mile fiber network
17. n to SNMP Management System Manager Human Network Manager Management Database Network Protocol Managed Element Agent Messages Management Managed Database Objects SNMP is based on the manager agent model of a network management architecture ver the next few issues of The Protocol we will feature a tutorial column on SNMP Simple Network Management Protocol explaining its general use and structure its growing use in telemetry monitoring systems and its specific use in DPS equip ment Since its creation in 1988 as a short term solution to manage elements in the growing Internet and other attached networks SNMP has achieved widespread acceptance SNMP was derived from its predecessor SGMP Simple Gateway Management Protocol and was intended to be replaced by a solution based on the CMIS CMIP Common Management Information Service Protocol architecture This long term solution however never received the widespread acceptance of SNMP SNMP is based on the manag er agent model consisting of a manager an agent a database of management information man aged objects and the network pro tocol The manager provides the interface between the human net work manager and the manage ment system The agent provides the interface between the manager and the physical device s being managed see the illustration above The manager and agent use a Management Information Base MIB and a r
18. p to eight SNMP mangers Each man ager can report an individual sec tion or an entire database T MonXM now allows you to specify the port numbers the traps are sent to for non standard SNMP implementations For the first time in DPS histo ry the T MonXM and IAM User s Manual is offered in a searchable PDF Portable Document File format making it even easier to find answers or more information on a subject If you have a maintenance agreement or would like an upgrade please call our headquar ters at 1 800 622 3314 to order your copy now The Protocol DPS Telecom 4955 East Yale Avenue Fresno California 93727 800 622 3314 Fax 559 454 1688 dpstele com DEPENDABLE PowerFuL SOLUTIONS The Protocol Vol 8 Issue 4 September October 2000 we GrafX pro vides you with a high end intuitive alarm display for your net work operation center NOC T GrafX makes it easy to find new alarms that occur in your network It is ideal for viewing the status of an entire alarm network using maps floor plans and other graphic repre sentations T GrafX makes a great impression on clients and coin L av a national level and other VIPs by giving you afro uae ae state of art visibility and Ferree CENENA IOI also specify the exact by allowing you to depict ms eo ib street location down your network graphically mrm F a in as many layers as you want You can view your network by
19. s the T MonXM 3 5 manual T MonXM 3 5 DEMO T MonXM 3 5 Web Browser inter face demo now available SITE Map Improved site map provides easier navigation and more direct links to various topics AUTHORIZATION FORM Return authorization RMA form available online Go to support for a direct link The Protocol Vol 8 Issue 4 September October 2000 In house design team produces fast prototypes Remarkable employees make for a remarkable company Paul Velasquez designs the metal cases used for DPS devices Our job is to come up with new ideas and new designs for the future explained Paul Redesigning the Net Guardian was his first major project He decided to redesign the speaker bringing it up front where it can be more easily heard We try to make the new designs something the customer will enjoy something eye catching said Paul Paul went to the top mechanical design trade school in 1991 and has been in the field ever since Now he works with Don Randall DPS Manager of Special Projects taking a new case from the preliminary ideas to finished product in a very quick time frame Because we have the technology to do whatever the customer needs I can take care of the whole project in house said Paul If we had to go outside for metal we d have to wait Paul can take a rough sketch and design new screen art new cases and make a finished prototype with DPS resources
20. your ASCII before you go into monitor mode This lets you do an in depth analysis and single step See T Mon on page 3 The Protocol is published six times a year by DPS Telecom Copyright 2000 All rights reserved Subscriptions are free For comments and suggestions contact us by e mail at protocol dpstele com The Protocol DPS Telecom 4955 East Yale Avenue Fresno California 93727 800 622 3314 Fax 559 454 1688 dpstele com The Protocol Vol 8 Issue 4 September October 2000 T Mon continued from page 2 through your ASCII rules to get them to do exactly what you want before activating them in your system Derived alarms are now sup ported in templates for standard and ASCII alarms Derived alarms allow you to take different alarm points and have relationships between them The alarm status of various other alarm points are fed into an equation to develop a vir tual alarm Based on that you can declare an alarm issue a control or do both The derived alarm template allows you to make a relationship applicable across multiple sites The derived tem plate is helpful because it only needs to be defined in one loca tion instead of having to be defined for each site independent ly Expert T MonXM users who are maintaining databases on other platforms may now import that data directly into T MonXM by using the Import Alarm Definitions feature This feature allows alarm point definitions to be a
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