Operating Problems - Warren County Schools
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1. DC166 DC211 DC260 DC265 PS650 PS660 i When you use USB cable to connect document camera and PC PC will detect your document camera as a removable disk Please Do Not power on unit Then you can access the captured images form the internal memory 17 My Document Camera is projecting a Black amp White images how do I change it back to Default a Do a factory reset on the document camera In order to do this Enter into the Menu Function Go under Advance Tab Highlight Factory Reset and select Yes Press Enter b Check the Auto Image function of the projector For a more detailed explanation refer to the projector s user manual 18 How do you set for the document camera to projector under C Video a Please refer to user manual to set the dip switch to C Video mode b Connect C Video cable between your document camera and projector c Search Input Source of your projector For a more detailed explanation refer to the projector s user manual 19 How to use the Preset Load amp Save function a Notall setting can be saved by Preset Save function For different mode Normal Slide Film Microscope only below setting can be saved 1 Brightness level 2 Mode Photo Text Gray 3 AE On Off 4 Lamp Arm Light Backlight Off b Please note if you do the factory reset the saved setting will be erase 20 How do I connect my document camera to a projector a Connect the included VGA cabl2. Operating Problems 1 Ihave plugged the power cord into the AC outlet but the LED indicator remains unlit a Check if the power cord is securely connected to both the AC outlet and your document camera b Unplug and re plug the power cord from the camera and outlet 2 Ihave power on the document camera but the LED indicator is flickering and the unit will not power on a Try plugging the power cord into a different AC outlet b Unplug and re plug the power cord from the camera and outlet 3 Ihave powered on the camera but no image appears on the screen a Press the Source button on the projector and cycle through the available input options Ensure that VGA input is selected b If no image is detected after step 1 power off the camera turn the document camera upside down and check the dipswitch settings to see if they are set to default Default setting is set ALL to OFF nearest to the numbers c Ifthe problem remains please process an RMA request to have the doc camera repaired 4 can see the image but it is too dark or bright a Adjust the BRT function On the control panel or remote b Use the Auto Tune function to improve the image Can be selected on the remote 5 I can only see a portion of the image a Unplug and Re plug the VGA cable b Check the Auto Image function of the projector For a more detailed explanation refer to the projector s user manual 6 have powered on the camera bu
3. desired button a second time to insure the button was pressed b If the problem remains please process an RMA request to have the document camera repaired 11 How do capture an image a Press the Capture button on the base unit or remote control While the image is being saved to the internal memory you will see a small hourglass in the top left corner of your display screen 12 How do I play back a Captured Image a Press the Source or Play button on the keypad or remote control to find the captured image in the internal memory listing b Use the arrow keys on the remote control or keypad to select your desired image and press Enter c To return to a live image press the Menu or Source button twice 13 cannot show zoom in captured image from playback mode a The captured image is unable to show zoom in under playback mode 14 How can flip the captured image from playback mode a Please press Rotate button on remote to flip the captured image 15 I cannot display any image on the projector screen when I use a DVI VGA adaptor to the VGA In DVI Out a Please press Source button on the keypad that switches your input sources so you can switch between the image from your camera to an image on your computer For DC155 DC162 model only 16 Can download the captured images to the PC a Please use queue Ladibug software to capture images and save to your PC For all model b For
4. e to the output port VGA OUT on the visual presenter base unit and projector s VGA input port Computer IN RGB IN b Power up both the projector and the document camera c Press the Auto Tune button on your document camera or remote 21 How can I connect my document camera with interactive white board a Please visit Lumens Support page at http Awww mylumens com support cfm b Browse White Papers c There will be installation guides for Lumens document camera with interactive white board 22 What is the resolution of the document camera a Please refer to User Manual to set the DIP switch to get the resolution you desire b Below is the common resolution for Lumens document camera i SVGA 800 x 600 ii XGA 1024 x 768 iii SXGA 1280 x 1024 iv 720P 1280 x 720 23 What video output does Lumens Document camera support a Lumens document camera supports below video output i VGA ii DVI iii C video iv HDMI For DC260 DC265 PS660 model only 24 Is there a user guide that provide information on basic set up a Please visit Lumens download page at http Awww lumens com tw eng goto asp b Select your model c There will be Basic Installation Guide file within each model 25 What is the difference between queue and Ladibug software a Queue is an software with support for Windows XP Vista Mac OS X along with powerful new capabilities for video audio and still picture recording and annotation C
5. ompatible model DC133 DC155 DC162 DC210 PS400 PS600 b Ladibug is a software with support for Windows XP Vista 7 Mac OS X and Linux along with powerful new capabilities for video audio and still picture recording and annotation Compatible model DC120 DC158 DC166 DC211 DC260 DC265 PS650 PS660 RMA Process 26 have a document camera that is defective How do request an RMA to send the camera back for repair Please visit Lumens website at http Avww myladibug com support cfm Please complete and fax this Service Request Form with original invoice as proof of purchase to 510 252 1389 c Acase number and return instruction will be issued to you via email once we receive your Service Request Form Service Documents Download 27 Where can obtain the RS 232 commands a Please visit our download page at http Awww lumens com tw eng goto asp b Select your model c There will be a RS232 Command Sets file for each model 28 Where can download the user manual amp quick start guide a Please visit our download page at http Awww lumens com tw eng goto asp b Select your model c There will sbe user manual amp quick start guide for each model Software amp Driver Issue 29 What is the minimum System requirement on PC when using the Ladibug software a Please refer to below system requirement for Ladibug software i Windows XP CPU P4 1 8 GHz and above Memory 512MB Su
6. pport Direct X 9 Resolution 1024x768 100MB Min Disc Space Windows XP SP2 and above ii Windows Vista 7 Min CPU P4 2 4 Ghz Min Memory 1GB 32 bits 2GB 64 bits Direct X 9 Compatible Min Resolution 1024x768 100MB Min Disc Space iii MAC OS X 10 4 10 5 10 6 32 bits Kernel Min CPU PowerPC G4 866MHZz or Intel Pentium 1 83GHz Intel Core 2 Duo o o Min Memory 512MB Min resolution 1024x768 24 bit color display monitor 1GB Min Disc Space Min QuickTime 7 4 5 30 How do I install the Lumens Ladibug software a Please visit Lumens download page at http www lumens com tw eng goto asp b Select your model c There will be an installation guide for the Ladibug software for each model 31 No image is displayed when I launch queue Ladibug software a Please check if your computer is supported the system requirement b Please check if USB cable is connected with your camera and computer c Please check the dip switch setting is correct VGA OUT is not supported once C Video is enabled Please refer to DIP Switch Setting 32 The video is no sound when using queue Ladibug to record a Please go to Options to check Enable Audio Recorder and select the proper audio source b Please go to Options to turn on the volume 33 There is a M symbol in the middle of my Queue software d Upgrade to Queue PC 4 0 2 and later i Uninstall your current ve
7. rsion of Queue ii Download our latest Queue software at the following link http Awww lumens com tw eng goto asp
8. t the lamp bulb is not lighted Press the Lamp Button on the remote Enter the menu function and make sure the Lamp setting is On c Doa factory reset on the document camera In order to do this Enter into the Menu Function Go under Advance Tab Highlight Factory Reset and select Yes Press Enter d Ifthe problem remains please process an RMA request to have the doc camera repaired 7 The zoom function isn t working a Check that the image mode is set to Normal This can be view within the Menu Function The zoom function is disabled in Microscope mode b Exit Rotate 90 270 degree and PAN modes The Zoom function is not accessible in these modes since the up and down arrow keys are assigned to other functions 8 The remote control doesn t work a Press the desired button a second time to insure the button was press b Replace the battery c Ifthe problem remains please process an RMA request to have the remote replace 9 The color is off a Please check the VGA connection is well b Use the Auto Tune function to improve the image Can be selected on the remote c Doa factory reset on the document camera In order to do this Enter into the Menu Function Go under Advance Tab Highlight Factory Reset and select Yes Press Enter d Ifthe problem remains please process an RMA request to have the document camera repaired 10 The control panel doesn t work a Press the
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