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USER INFORMATION

1. Toll Collect GmbH its representatives and its vicarious agents only bears liability for this user information in the case of wilful intent or gross negligence Any other lia bility is excluded This exclusion of liability excludes liability of Toll Collect GmbH and its representatives and vicarious agents for damages resulting from death physical in jury or impairment to health and in accord ance with product liability law A valid edition of the user information bro chure can be downloaded free of charge from the Internet at www toll collect de Toll Collect s general standard terms and conditions are available online at www toll collect de Commissioned by MA TOLL COLLECT service on the road FR Bundesamt f r G terverkehr Toll Collect GmbH Berlin 006 V 9 1 GB As at 07 2015
2. fying the payment method or in the case of a change of payment method you can initiate the change using the Payment method with payment guarantee e g credit card Payment method fuel card Payment method settlement by credit account or Direct debit prepaid service form lam a registered customer and I have se lected a payment method with payment guarantee to pay the toll If I log on a route on a toll station terminal as a one off how do I pay for it If you want your log on to appear on your toll statement you must select the vehicle card for payment This selects the pay ment method you set during registration How much time do I have to pay the toll charge As a customer you have a general obliga tion to pay the toll calculated in advance based on the details you provide and us ing your selected toll collection method Depending on the payment method spe cific periods may be applicable for when the amount is debited from the account e g for credit cards or fuel cards use the Toll Collect settlement by credit account payment method What happens if my credit account balance is insuffi cient In this case where fitted the On Board Unit is blocked An Internet log on is then no longer possible You can only log on your journeys manually at a toll sta tion terminal and you must pay the toll amounts due immediately In this case the vehicle card cannot be used as a pay me
3. s respon sibilities include measuring the route sec tions that make up the toll road network Continuously updating the toll road network e g when new route sections are complet ed is also the responsibility of the BASt Updated details of the toll road network are published online at www mauttabelle de 3 REGISTRATION The first step to ensure convenient toll pay ment is registration of the company and its vehicles subject to toll with Toll Collect Registered customers can choose from three log on options Automatic log on using an On Board Unit is the easiest and most con venient way to pay the toll Manual log on options are also available either online or at a toll station terminal Registered customers have various options for paying the toll Further information can be found in chapter 6 After successful registration the customer receives a welcome letter containing their user ID and two additional PIN mailings m The first mailing contains the master PIN which is used to authenticate the regis tered customer This is required for tele 3 REGISTRATION 12 phone contact with customer service to change data and as the default password for initial registration when using Internet log on m The second mailing contains the fleet PIN This is valid for the entire fleet and makes it easier to log on at a toll station terminal using a vehicle card The user registration forms can be found on th
4. For vehicles that do not belong to any emis sion class or emission class S1 the toll rates for category F apply for vehicles in emission class S2 the rates for category E Vehicles in emission class S2 with a particulate reduc tion system from particulate reduction class 1 2 3 or 4 use the lower toll rates for category D For vehicles in emission class S3 com bined with particulate reduction class 2 3 or 4 the rates for category C apply For vehi cles in emission classes S5 and EEV class 1 the category B rates are applicable and for vehicles in emission class S6 the rates for category A Procedure for registered vehicles with out On Board Unit After installation of a particulate reduction system in a truck registered with Toll Collect the customer can take advantage of the lower toll rates by changing the vehicle data All registered customers can access the custom er portal to do this Once the change has been made the customer receives a confir mation by e mail and by post Procedure for registered vehicles with On Board Unit TOLL EasyChange is available to customers for changing the vehicle data for a truck with an On Board Unit Once the change request has been issued the changed vehicle data is simply transferred to the On Board Unit wire lessly In addition to the vehicle data emis sion class number of axles and gross vehicle weight TOLL EasyChange can also be used to change the licence plate number a
5. and carry out checks This enables the Federal Office for Goods Transport BAG employees to immediately clarify the situation and to levy retrospective toll and fines on the spot Mobile enforcement Around 300 mobile Federal Office for Goods Transport BAG teams enforce correct payment of the toll around the clock This guarantees compre hensive and flexible enforcement over the entire toll road network The mobile en forcement teams operate in a similar way to the enforcement gantries and identify whether a truck has an On Board Unit and is part of the automatic toll collection scheme and if so whether the settings are correct If they establish that a truck is not using an On Board Unit for automatic toll collection the enforcement team com pares the vehicle s licence plate number with the manual log on data in the central database If there is any doubt about cor rect payment of the toll the vehicle is pulled over at the next parking area If the suspected toll violation is confirmed the 35 S ENFORCEMENT 36 Federal Office for Goods Transport BAG enforcement personnel can retrospective ly collect the toll on the spot and initiate civil offence proceedings Before continu ing their journey drivers of foreign vehi cles must pay a bond amounting to the unpaid toll plus the expected fine includ ing additional costs m On site enforcement Federal Office for Goods Transport BAG employees also carry out on
6. are obliged to log on manually without delay This may mean that you have to leave the route subject to toll at the next exit Log on is possible at service stations when entering or leav ing the motorway at truck stops service areas and border crossings using a toll Station terminal and can also be carried out online by your office In such cases switch the On Board Unit to manual log on The message AUTOMATIC COLLECT INACTIVE must be shown on the display and the red LED must light up In your own interest contact a Toll Collect service partner as soon as possible to arrange inspection of the On Board Unit The toll atlas the directory of toll stations and service partners is useful here However the locations can also be found online at www toll collect de If the error message OPERATING DATA INVALID appears what should I do The OPERATING DATA INVALID message appears if no valid operating data for the automatic toll collection system is avail able when starting up the On Board Unit The red LED on the unit lights up The On Board Unit is not ready for operation Before driving on a toll route stop and restart the ignition If the message is still displayed set the unit to TOLL COLLEC TION MANUAL and log on for the route using a manual log on After around four hours with the ignition on inside Germa ny stop and restart the ignition again If the OPERATING DATA INVALID message still appear
7. centre Personalisation of the On Board Unit in volves loading the specific data for the truck e g its emission class The vehicle s official licence plate number and country code are saved This creates a unique as signment to the On Board Unit Where re quired this data can be changed directly with Toll Collect at a later date Once the On Board Unit has been in Stalled it is handed over to the customer They receive a briefing from the Toll Collect service partner and a user manual In return the customer signs the installation certificate for the service part ner to acknowledge acceptance The following expenses have to be paid by the customer m the costs of installing the On Board Unit m the costs for removal in the event of the vehicle being decommissioned or sold or if the business relationship with Toll Collect is terminated m the costs of a change of licence plate number or for any data relevant for the toll to be changed by a Service partner m travel to and from the service partner and the time spent there to have the above work carried out DSRC stands for Dedicated Short Range Communication Short range communication using infra red or microwaves 15 4LOG ON OPTIONS 16 4 1 2 Operation of the On Board Unit The On Board Unit is switched on auto matically when the ignition is started The driver must check the data entered num ber of axles and gross vehicle weight be fo
8. log on The prerequisite for using the Internet log on option is that the company must first be registered with Toll Collect The customer can access the Internet Res ervation System IEBS home page from www toll collect de The log on is possi ble in German English French and Polish No special software is required The log on requires just a few steps For the initial login the customer enters their user ID and master PIN They then set a personal Internet login and password After login all of the customer s registered vehicles are displayed The customer can either select a saved vehicle or enter the data for another vehicle e g a rented truck They then set the start and end point for the route The shortest route in the toll road network is then determined automatically from the data entered The customer can either ac cept this or adapt the route to meet their re quirements by entering up to four via points i e junctions or motorway intersections the route should include For journeys that in clude isolated stages islands several log ons may be necessary The period of validity and the toll to be paid is then determined If the customer agrees they receive a log on receipt that includes a log on number The driver can use this number to prove that the correct toll has been paid if checked by the en forcement authority It is also necessary for cancellations The customer can print out the log on rec
9. national currency at the relevant location at the toll station terminals If change is due this is paid in euros For outdoor terminals note that payment is only possible using notes either in euros or in the relevant na tional currency 6 2 2 Fuel card and credit card Every customer can pay their toll without cash at all toll station terminals The fuel and credit cards accepted by Toll Collect can be checked online at any time at www toll collect de or requested from cus tomer service Note When using the vehicle card ata toll station terminal and select ing this as the payment method the payment method agreed with the registered customer is used for payment of the toll 6 PAYMENT METHODS 31 7 INVOICING FOR REGIS TERED CUSTOMERS 7 1 Regular toll statement Every registered customer receives a toll statement on a regular basis currently once a month This shows the total toll amount incurred in an invoicing period Under some circumstances a toll statement may also in clude toll charges due from a previous in voicing period but not yet paid The toll statement is sent by post or by e mail as a PDF file On request the custom er can also receive a free itemised journey list which is also sent by post or e mail The itemised journey list is a detailed list of the journeys subject to toll made enabling the toll amounts to be precisely tracked Expla nations of the toll statement and
10. site enforcement across Ger many in the form of spot checks This en forcement is partially based on random selection and partially where there is a specific suspicion They check on site whether the toll has been correctly paid in the past This is done by scrutinising freight documents fuel receipts charts etc Toll enforcement is carried out round the clock on all sections of the toll road network If correct payment of the toll cannot be veri fied the toll for the distance subject to toll actually travelled is retrospectively collect ed Where this actual distance cannot be established the toll is collected retrospec tively for a distance of 500 kilometres per journey In all cases the Federal Office for Goods Transport BAG evaluates all information relevant to enforcement and initiates fine proceedings where appropriate Fines of up to 20 000 euros can be imposed QUESTIONS AND Here you will find a selection of frequently asked questions with the relevant an swers A more detailed list can be found on the Internet at www toll collect de ANSWERS Questions about registration What happens if I have forgotten to select a particular payment method during reg istration If you have not selected a payment meth od in the registration form settlement by credit account is set as your default pay 9 QUESTIONS AND ANSWERS 35 ment method Changes to the payment method are possible at any time
11. tered and the original destination is then refunded If the toll was paid in cash the customer receives a ticket against which the toll to be refunded is paid out at the cash desk If the cancellation is made at an outdoor terminal the amount to be refunded mi nus the cancellation fee is paid out in cash in euro coins If the toll was paid by card the corre sponding card should be inserted in the terminal and the refund is made using this payment method Einbuchungsbeleg G ltig als Nachweis im Sinne des Bundesfernstra enmautgesetzes i Es gelten die Allgemeinen Geschaftsbedingungen der Toll Collect GmbH Ein wendungen gegen diesen Beleg sind innerhalb von zwei Monaten schrift TOLL COLLECT lich bei der Toll Collect GmbH geltend zu machen Die Unterlassung recht service on the road zeitiger Einwendungen gilt als Genehmigung Eine Stornierung bereits entrichteter Maut kann bis zum Beginn des G ltigkeitszeitraums des Ein buchungsbelegs an jedem Mautstellen Terminal und w hrend des G ltig keitszeitraums des Einbuchungsbelegs nur an einem Mautstellen Terminal an der gebuchten Strecke f r den noch nicht befahrenen Streckenteil erfolgen Im Auftrag des R Inland 0800 222 26 28 Ausland 008000 222 26 28 m Toll Collect GmbH Postfach 11 03 29 10833 Berlin FR on r G terverkehr kostenfrei Mobilfunkpreise k nnen abweichen 4 4 Refund requests after expiry of log
12. the invoice from Toll Collect called a toll statement The truck toll is a charge levied by the Federal Republic of Germany for the use of motorways and certain federal trunk roads The customer uses Toll Collect to pay the toll for them After completing this task Toll Collect notifies the customer of the toll amounts incurred and paid This information is provided in the toll state ment The toll statement is therefore not an invoice as defined under VAT legis lation but is a statement of account as defined in 666 of the German civil code BGB Why does the Toll Collect toll statement not include VAT Toll is not subject to VAT have heard that you can enter a cost cen tre in the On Board Unit when starting a journey How does this benefit me Entering the cost centre in the On Board Unit allows you to allocate the journeys to different cost centres This assignment is included in the itemised journey list would like to switch to a payment meth od with payment guarantee credit card LogPay plan fuel card Do have to ar range a contract with the payment servic es provider first Yes you must arrange a contract with the relevant payment services provider The contract documents and further informa tion on the terms of the agreement can be requested directly from the selected pay ment services provider You can then register with Toll Collect using the User registration form speci
13. the item ised journey list can be found online at www toll collect de 7 2 Exceptional statement In addition to the regular toll statement it is possible that exceptional statements will be issued There are currently two reasons for issuing an exceptional statement m If the user account reaches a negative figure The statement is marked Sonder aufstellung exceptional statement m If the payment method is changed The statement is marked Sonderaufstellung nach Zahlwegwechsel exceptional statement after change of payment meth od In both cases the exceptional statement contains the same information as the regu lar toll statement 7 3 Complaint toll statement If there are any queries relating to the toll statement customers can contact Toll Collect customer service in writing or by telephone Complaints must be made within two months of receipt of the toll statement and must be in writing Toll Collect provides a form for this purpose It can be downloaded from www toll collect de or requested from cus tomer service Further details can be found in Toll Collect s general standard terms and conditions which are available online at www toll collect de 7 4 Toll related supplementary services Toll related supplementary services are all Toll Collect services used in the invoicing pe riod e g duplicates of toll statements or itemised journey lists Any claims for com pensation e g for th
14. 17 6 4 11 7 18 0 5 or higher 13 5 19 8 2 8 1 15 4 E 7 3 3 11 3 18 6 4 11 7 19 0 5 or higher 13 5 20 8 2 8 1 16 4 F 8 3 3 11 3 19 6 4 11 7 20 0 5 or higher 13 5 21 8 The tandem axle counts as two axles the tridem axle counts as three axles Lift and retractable axles are always taken into account re gardless of whether a vehicle axle is being used or is lifted during transportation in other words has no road contact The road user subject to toll must prove the accuracy of all relevant data for toll collection when requested by the German Federal Office for Goods Transport BAG by showing appropriate documents section 5 of the German Federal Trunk Road Toll Act BFStrMG in conjunction with section 7 of the German Truck Toll Regulations LKW MautV For all trucks registered in Germany the emission class can be proven by the vehicle licence part I of the vehicle registration certificate or the vehicle tax document section 8 of the German Truck Toll Regula tions For vehicles registered outside of Germany time based presumptions apply if the emission class cannot be proven in another way in particular with documents attesting the fulfilment of certain environmental requirements in ECMT transport European Conference of Ministers of Transport section 9 of the German Truck Toll Regulations The road user subject to toll is responsible for demonstrating and proving all data relevant for toll collection Failure to provide proof will b
15. European haulage companies to pay toll The technical design of the Toll Collect system also means that it supports other toll sys tems The TOLL2GO service has been set up in conjunction with ASFINAG the Austrian toll operator TOLL2GO enables the toll for vehicles weighing 7 5 tons or more to be paid in Austria using the Toll Collect On Board Unit installed in the truck This brochure provides all the information you need to know about truck toll in Germany from registration to log on options to the toll statement We hope you always have a good journey Kind regards Toll Collect MI EEE se iamniseaatesanee AN S EENEEEL EERUREENEELUEEIEREEN EEE EHRE 4 Me ee 6 2 1 Toll requirement regulations csecseccsccsccsccsscsecsecesceecascscescesceecescescesceees 6 2 1 1 Vehicles subject to Ol een 6 2 1 2 Toll free or toll exempted vehicleS sssssssosesessesesessssesesessosessesosesessese 7 2 413 Toll FOR Network ccccseveavenswenaiaeanedveacesswenswenbecadesecenatewinnasacacveecusterieaena sens 8 2 2 RESBONSIDINLIO Sn ea DER 9 2 2 1 Responsibility in public private partnership Federal Republic of Germany and Toll Collect zuzz2c02s0ssonennennennennenn 9 2 2 2 Responsibility for enforcement and fine proceedings Federal Office for Goods Transport BAG ssscceseccsssccesscesesceeseceeescs 9 2 2 3 Responsibility for the toll road network German Federal Highway Research Institute BASt sscccss
16. On Board Unit installa tion As well as fitting of the On Board Unit in stallation involves the following steps m Personalisation of the On Board Unit on site by the service partner loading of vehicle and customer data m Routing of the antenna cable and instal lation of the antenna m Connection to a suitable speed signal e g tachograph m Connection to the vehicle electrical sys tem m Assembly of the On Board Unit Test drive and customer briefing m Confirmation of proper installation of the On Board Unit on an installation cer tificate both by the customer and by the service partner Registered customers can currently choose from two different On Board Unit models subject to availability m Dashboard mounted OBU This On Board Unit is mounted directly on the dashboard The On Board Unit contains a DSRC module which is used to trans fer On Board Unit data to enforcement gantries Federal Office for Goods Trans port BAG enforcement vehicles and support beacons It guarantees effective interaction interoperability with other toll systems m DIN slot On Board Unit This type of On Board Unit is installed in a DIN slot in a similar way to a car radio During instal lation a DSRC module is also attached to the windscreen For both On Board Unit types a combined antenna is fitted on the roof of the vehicle This antenna receives the GPS signal and transmits data wirelessly to the Toll Collect computing
17. TOLL COLLECT service on the road TRUCK TOLL IN GERMANY USER INFORMATION Commissioned AR Bundesamt www toll collect de by f r G terverkehr Dear customer Its location at the heart of Europe has made Germany the hub of international truck traffic with thousands of vehicles from throughout Europe driving through the country every day Transportation of goods is increasing constantly which puts an enormous Strain on the roads and means that investments must be made to maintain and expand them To ensure that users contribute to these costs in an equitable way in January 2005 the German government introduced a distance based toll for all domestic and foreign trucks From 01 10 2015 this toll applies for a gross vehicle weight of 7 5 tons or more As part of a public private partnership Toll Collect was commissioned by the German gov ernment to develop and set up a toll system that combines satellite positioning with state of the art wireless technology The charges are levied according to the distance travelled on toll roads the number of axles and the emission class including the air pollution costs Toll Collect has created a system in which toll collection does not interfere with traffic flow Unlike most conventional toll systems the innovative technology makes it unnecessary for vehicles to reduce their speed stop or stay within prescribed lanes The result is an ad vanced and flexible system for German and
18. ables the enforce ment system to be adapted to constantly changing conditions All data is handled in line with statutory data protection require ments On 19 July 2011 the German Federal Trunk Road Toll Act BFStrMG came into force re placing the motorway toll act as the legal basis for collection of the truck toll The modification to the legal code states that the toll road network not only includes mo torways but also federal trunk roads or sec tions of these The legal framework for distance based toll collection is pro vided by m German Federal Trunk Road Toll Act BFStrMG of 12 July 2011 BGBI p 1378 most recently modified by article 1 of the law of 10 June 2015 BGBI p 922 Truck toll regulations for levying toll and regulating the provision of proof of correct toll payment and the refund ing of toll charges German Truck Toll Regulations LKW MautV of 24 June 2003 BGBl p 1003 most recently modified by article 3 of the law of 5 December 2014 BGBl I p 1980 Toll extension regulations regulating the extension of the toll to specific segments of federal trunk roads Toll exten sion regulations MautStrAusdehnV of 8 December 2006 BGBI I p 2858 most recently modified by article 4 of the law of 12 July 2011 BGBI I p 1378 Toll junction regulations regulating toll junctions for spe cific sections of federal trunk roads Federal trunk road toll junction regulations BStrMKnotV
19. ansport emergency aid in serious humanitarian crises The prerequisite for toll exemption except for buses and coaches or vehicles used by non profit making organisations is that the motor vehicles must be externally identifia ble as being intended for the relevant pur pose 2 TOLL REQUIREMENT Owners or keepers of toll free or toll ex empted vehicles or vehicle combinations can register them with Toll Collect as not subject to toll on a voluntary basis Registra tion is valid for two years and can be extend ed on request Further information and the appropriate forms are available online at www toll collect de or from our customer service team All information provided on the form for reg istration of toll exempt vehicles must be truthful and complete The owner or keeper is responsible for the accuracy and com pleteness of the information for registration of a toll exempt vehicle self declaration principle Therefore registration does not constitute recognition of toll exemption by Toll Collect or the Federal Office for Goods Transport BAG The responsible authorities are entitled to verify the accuracy of the in formation provided at any time For the rele vant requirements refer to 1 Paragraphs 1 and 2 of the German Federal Trunk Road Toll Act BFStrMG 2 1 3 Toll road network The toll requirement applies on all motor ways including service areas unless explic itly excluded below and starts when join
20. e Internet at www toll collect de and can be completed directly online or downloaded to print and complete by hand Alternatively the forms can also be requested from cus tomer service by telephone refer to chapter 10 Service and contact The documents must then be printed signed and returned to Toll Collect by fax or post with a company stamp Vehicles can also be registered quickly and easily in the customer portal Customer portal The customer portal is a secure online area for registered Toll Collect customers In this area customers can see an overview of their current company and vehicle data New vehicles can be registered and vehicle data already entered can be changed with just a few clicks Vehicle data can be changed by selecting Displaying and changing vehicles In addition to the emis sion class the number of axles and the gross vehicle weight the licence plate num ber country code and vehicle identification number can also be changed Once the re quired changes have been made the cus tomer receives a written confirmation Two activation codes are required for the in itial login to the Toll Collect customer portal These can be ordered using the contact form Once the two mailings have been re ceived the web account can be activated New customers receive their initial access data for the customer portal directly with their user registration The Toll Collect customer portal provides a
21. e log on data is sent directly to Toll Collect after the log on and the enforce ment system can identify whether the vehi cle is correctly logged on for the relevant toll route at the corresponding time Log ons can be cancelled before the be ginning of the log on receipt period of va lidity at any toll station terminal and par tially cancelled during the period of validi ty at toll station terminals along the booked route for the distance not yet driven Detailed information about can cellations can be found in chapter 4 3 Cancellation of manual log on Also refer to the information at the end of chapter 4 2 1 Internet log on 4 3 Cancellation of manual log on Manual log ons can be cancelled This can be done in the following ways Journeys whose period of validity has not yet begun can be cancelled online for registered customers and at any toll station terminal for registered and non registered cus tomers A cancellation may be rejected due to in put errors or temporary technical faults on the toll station terminal If there is a tech nical fault the amount paid is refunded to the customer after submission of the Complaint cancellation log on receipt form and inspection by Toll Collect in the case of input errors no refund is given Therefore the driver should first use the call button on the terminal to speak to Toll Collect and clarify whether there has been an input error The cust
22. e loss of an On Board Unit are also invoiced as toll related supple mentary services Further information on toll related supplementary services and the associated prices can be found in the service description and price list both of which are at www toll collect de These services are always invoiced separate ly The invoice is sent by post Payment is normally made using the payment method agreed with the customer except for settle ment by credit account 33 ENFORCEMENT The enforcement system monitors correct payment of the toll and compliance with the regulations set out in the German Federal Trunk Road Toll Act BFStrMG The associat ed tasks are split between Toll Collect and the Federal Office for Goods Transport BAG Toll Collect provides the required technology for enforcement such as enforcement gan tries and the equipment used in Federal Of fice for Goods Transport BAG enforcement vehicles The number and locations of en forcement gantries are stipulated by the German government In cases where an en forcement gantry is used to detect that the toll has not been properly paid Toll Collect also operates the retrospective collection procedure On the other hand it is the Federal Office for Goods Transport BAG s task to initiate civil offence proceedings in case of violations of the German Federal Trunk Road Toll Act BF StrMG such as failure to pay incomplete payment or late payment
23. e penalised with a fine 27 PAYMENT METHODS There are various ways to pay the toll The following payment methods are available Non registered customer m Cash m Credit card m Fuel card Registered customers Toll Collect credit system m Advance transfer settlement by credit account m Payment by SEPA direct debit direct debit prepaid service Other payment methods m Credit card m Fuel card m LogPay 6 1 Payment methods for registered customers Customers who register with Toll Collect can take advantage of various methods for pay ing their toll 6 1 1 Toll Collect credit system If the customer wants to pay the toll directly to Toll Collect they can choose from the fol lowing options Advance transfer settlement by credit account The customer pays an amount correspond ing to the expected travel distance in ad vance to their Toll Collect credit account which is continuously debited to settle the toll due The transfer is made to the follow ing bank account specifying the user ID as the Reference Recipient Toll Collect GmbH Bank Helaba IBAN DE88 3005 0000 0001 6401 19 BIC Swift code WELADEDD The credit balance can be requested by tele phone from customer service at any time but note that the actual credit may be lower as a result of delayed charging of toll due to technical conditions at the time of the en quiry Payment by SEPA direct debit direct debit pr
24. each individual journey with precise details of the start point des tination distance travelled etc How frequently is toll invoiced As a registered customer you regular ly currently once a month receive a statement showing the toll incurred in an invoicing period How is the invoicing period defined As a customer you have a general ob ligation to pay the toll calculated to Toll Collect in advance based on the de tails you provide and using your selected toll collection method advance payment obligation in accordance with 669 of the German civil code BGB As a registered customer you receive a periodic summary of your journeys made during an invoicing period This invoicing period is currently set at one month However a toll state ment may also include journey data from previous invoicing periods But duplicate invoicing is not possible Can I decide when want to receive my toll statement Toll Collect spreads the invoices to all customers evenly over an invoicing cycle month As with other technically based in voicing processes in public transportation and for telecommunications providers and energy suppliers for example it is not possible to accommodate individual date preferences on technical grounds Every customer receives their toll state ment regularly currently once a month This enables you to incorporate them into your operational processes 39 9 QUESTIONS AND ANSWERS 40 Why is
25. ed customers ccccssceccescescesccsccscesceccecesccscescesceeceess 32 7 4 Regular toll Statement euere 32 7 2 Exceptional statement s esessesessesseseesesecsseseseeseescseeseescsroseseeseesesseseesesresesseo 33 73 Complaint toll statement 33 7 4 Toll related supplementary ServiceS ssssesessssesessssesossssososcssososeseseosesessesoseo 33 ENTOT OMONE een 34 Questions and ANSWETS ccceccesccecceccecsscesceccascascascesccsccscasceeccscesceecsesesceess 37 LO Service and contact ssssesssesesesesecescsesessesesessercseesercsessesoseseseoseseseesesesseseseseee 44 1 OVERVIEW The Toll Collect toll system provides three log on options m Automatic using an installed On Board Unit OBU m manual on the Internet and m manualatatoll station terminal Automatic log on is at the heart of the sys tem An On Board Unit installed in the truck uses satellite signals GPS Global Position ing System and additional supporting posi tioning sensors to detect which route sec tions subject to toll the truck drives on The On Board Unit locates the position of the truck and can assign it to one of the route sections in the approximately 30 000 kilo metre toll road network both directions at any time The unit then uses the customer information for emission class and number ofaxlesto calculate the charge and forwards this data to the Toll Collect computing centre using wireless tech
26. eipt or have it sent by e mail This document contains a security code known as the digital signature which verifies the authenticity of the doc ument 17 4LOG ON OPTIONS 15 Manual log on Log on via Internet Customer 1 Log on via Internet 4 Toll Collect settles toll amounts with the customer on toll road The customer has the option of entering a cost centre for internal cost allocation as part of the log on Only entire journeys can be cancelled on line before the start of the period of valid ity Partial cancellations are only possible at toll station terminals along the sched uled route Protective measures are in place to pre vent unauthorised log on attempts After an incorrect password has been entered several times personal access is blocked and can only be unlocked by Toll Collect customer service The SSL standard with a key length of 128 bit is used for secure transmission Note The routing method used with the manual log on suggests routes within the toll road network and uses this as a basis for calculating the toll for the shortest route Therefore the route offered by the system may not be the shortest route Customers who prefer an alternative route can register this route using individual stages 2 Vehicle travelling Destination 3 Enforcement stationary and mobile MA TOLL COLLECT service on the road This excludes toll free network links When using a lo
27. epaid service Toll Collect adjusts the customer s credit in their credit account daily according to their current distance travelled Before the credit is used up Toll Collect requests a direct deb it payment from the customer s bank ac count The customer can choose whether they want to top up their credit account for the next 14 or 30 days Advantages m No effort to monitor the credit balance m The amount debited is based on individ ual travel distance m Avoids follow on costs due to lack of credit m Advance information on amount and time of debits by e mail Further information is available at www toll collect de or directly from custom er service 6 1 2 Other payment methods When the toll is paid through a payment ser vices provider the provider guarantees to Toll Collect that the toll payments due will be settled up to the agreed credit limit Credit cards To pay the toll using a credit card the cus tomer must first set up a contract with a credit card provider accepted by Toll Collect The customer then pays the toll to Toll Collect as part of the existing credit card 29 30 contract with the provider Depending on the provider prepaid and post paid options are available i e the toll is either paid be fore or after using the toll road network Fuel cards The toll can also be paid using a fuel card First of all Toll Collect asks the fuel card issuer selected by the customer during regi
28. g on in the manual sys tem toll free links make it easier to log on for preferred routes The suggested route then includes both sections subject to toll and toll free sections 4 2 2 Log on at a toll station terminal All customers whether registered or not can log on manually at a toll station termi nal These are clearly marked Toll Collect and can be found in Germany and in neighbouring countries close to junctions at truck stops service areas and service Stations The log on procedure is the same on all toll station terminals regardless of wheth er they are indoor terminals inside a cash office or outdoor terminals set up in the open air On a toll station terminal the log on is possible in German English French and Polish If the driver has any questions they can use the call button at any time to contact Toll Collect They can then get the information they need directly from an ad visor either in German English French or Polish The log on procedure on the terminal is similar to that for buying a train ticket It is operated using a touch screen and a PIN keypad for the card payment The driver enters all the relevant vehicle data or uses a vehicle card sets the start date as well as the start point and destination of the journey The toll station terminal then au tomatically calculates the shortest route within the toll road network The driver can accept the suggested route or change the ro
29. ing the motorway According to the German Fed eral Trunk Road Toll Act BFStrMG motor ways are all federal trunk roads formally designated as motorways The toll requirement also applies to federal trunk roads that meet the following criteria m The routes must be owned and main tained by the federal government and must have at least two lanes in each di rection m Continuous structural separation of the two directions central reservation is re quired This excludes at grade intersec tions m In addition the roads may not pass through towns cities or villages m They must either be linked directly to a motorway or indirectly linked to a motor way via another federal trunk road sub ject to toll or have a minimum length of four kilometres The criteria listed do not apply to the follow ing routes which are also part of the toll road network and have been subject to the toll requirement since 1 January 2007 m B 75 between A 253 motorway and A 7 motorway Hamburg m B 4 north of A 23 motorway as far as Bad Bramstedt Schleswig Holstein and Ham burg m B 9 between the German French border and the Kandel S d junction on the A 65 motorway Rhineland Palatinate In accordance with 1 Paragraph 3 no 1to 4 of the German Federal Trunk Road Toll Act BFStrMG the following sections of motor way have no toll requirement m section of A 6 motorway from the Ger man French border to the Saarbriick e
30. ire this information in writing using the relevant forms m Change address and services m Payment method with payment guar antee e g credit card m Payment method fuel card m Payment method settlement by credit account m Direct debit prepaid service m Change of company name legal form transfer of contract m Change vehicle data for vehicles reg istered with Toll Collect The corresponding form can be found on the Internet at www toll collect de How can I make changes to the informa tion entered at vehicle registration at a later date Regardless of whether or not your vehicle is equipped with an On Board Unit if your vehicle data changes e g number of ax les emission class licence plate number use the customer portal If you want to change the official licence plate number and or country code we also require a copy of the vehicle registra tion certificate section 1 vehicle licence As soon as the change has been imple mented in the Toll Collect systems you will receive a confirmation from customer service For vehicles with On Board Units the re quested changes will be transferred to the installed On Board Unit wirelessly With the customer portal and TOLL EasyChange Toll Collect makes it easier for you to change the vehicle data for a vehicle with On Board Unit installed Your requested changes are then transferred wirelessly to your OBU in the receptio
31. lowing tasks m identification of road usage subject to toll m verification of correct toll payment m retrospective collection of toll in certain cases As a private company Toll Collect has no in fluence on the decision as to what vehicles are required to pay toll which routes have a toll requirement the level of toll rates and which emission classes are defined These decisions are made by the legislator 2 2 2 Responsibility for enforcement and fine proceedings Federal Office for Goods Transport BAG The Federal Office for Goods Transport BAG is responsible for punishing violations of the toll requirement If it is identified that the toll due for a vehicle subject to toll hav ing driven on a toll road has not been paid the charge for the distance travelled is col 9 2 TOLL REQUIREMENT 10 lected retrospectively If the actual distance subject to toll travelled cannot be deter mined the toll is levied retrospectively fora standard distance of 500 kilometres For enforcement purposes the Federal Office for Goods Transport BAG records the required input data such as the licence plate number and toll rates It then initiates fine proceed ings Fines can reach up to 20 000 euros 2 2 3 Responsibility for the toll road network German Federal High way Research Institute BASt The toll road network is the responsibility of the German Federal Highway Research Insti tute BASt For example the BASt
32. m panies whose trucks frequently travel in both Austria and Germany Questions about the manual log on How do I find the toll station terminals The locations can be found on the Internet at www toll collect de and in the toll atlas The toll station terminal is defective or closed Who do I contact Ifa toll station terminal on which you want to log on has a fault or if the location is closed every customer has an obligation to use the nearest available toll station terminal for the log on Questions about enforcement What is the purpose of the enforcement gantries The enforcement gantries check whether the vehicles driving past are subject to toll and whether the toll requirement has been complied with i e whether the truck has been logged on properly Any suspi cious cases arising from these checks are saved and sent to the Toll Collect control centre for investigation Taking into ac count the applicable deletion periods the data is checked by two employees working independently of one another If a suspi cion is confirmed Toll Collect carries out appropriate retrospective toll collection and the Federal Office for Goods Transport BAG may also initiate fine proceedings If the suspicion is not confirmed the data is deleted Further information can be found on the Internet at www toll collect de or is avail able from customer Service 43 10 SERVICE AND CONTACT You can contact our customer se
33. n Fechingen junction in both direc tions m section of A 5 motorway from the Ger man Swiss border and the German French border to the Millheim Neuen berg junction in both directions m sections of motorway for use of which a toll is levied in accordance with the appli cable version of 2 of the private financ ing of trunk roads act of 30 August 1994 BGBI I page 2243 m sections of motorway that have only one lane and are not directly linked to the motorway network way Sa be An updated description of the toll road network can be found online at www mauttabelle de 2 2 Responsibilities 2 2 1 Responsibility in public private partnership Federal Republic of Germany and Toll Collect The legal toll regulations set out in detail the vehicles and routes for which a toll is to be paid how it is to be collected and how com pliance with the toll requirement is to be en forced The way in which the responsibilities and procedures for enforcement of compli ance with toll requirements are regulated is set out in chapter 8 Enforcement The toll requirement regulations set out the framework within which Toll Collect operates as a contractor as part of a public private partnership Toll Collect has set up the sys tem for satellite based toll collection and op erates it as a trusted partner of the Federal Republic of Germany In addition Toll Collect has been appointed as a contractor to carry out the fol
34. n area This al lows you to avoid workshop costs and downtimes You will find more details in the Guide to changing vehicle data which is available online at www toll collect de The data is transferred when the vehicle is in the following states Belgium Denmark France Italy Luxembourg Nether lands Austria Poland Switzerland Spain Czech Republic and Hungary would like to receive my toll statement by a different method in future Who do contact If you have any questions of this type contact Toll Collect customer service using the Change address and services form The form can be found on the Internet at www toll collect de However you can also change the delivery method on the telephone by providing your master PIN Questions about payment methods and invoicing An On Board Unit is installed in my vehi cle How is the toll invoiced The key issue for you as a member of the automatic toll collection system is the On Board Unit installed in the truck This On Board Unit uses GPS positioning to determine the positioning data for the individual route sections driven by the vehicle This data is transmitted wirelessly to the Toll Collect computing centre and is compiled into journeys Toll Collect lists this data and sends you a toll statement as an overview of all journeys subject to toll The itemised journey list which is available free of charge from Toll Collect on request shows
35. nd the country code This prevents workshop costs and downtimes Changes to the vehicle data can also be made conveniently in the customer portal The next time the On Board Unit is started up the change request in the customer por tal is then indicated by NEW VEHICLE DATA REQUESTED appearing for a short time in the On Board Unit display The message VE HICLE DATA UPDATE does not appear until after the next ignition cycle and the changed data is displayed for a few seconds Once the change has been made in the Toll Collect sys tems the customer receives a written confir mation from customer service As soon as the new data is loaded in the On Board Unit the kilometres travelled are invoiced at the lower rates In the period before the change has been completed the customer can pay their toll at a toll station terminal or using the Internet Reservation System by manually entering the vehicle data or they can request a refund of any excess toll paid from the Federal Office for Goods Transport BAG Particulate reduction classes are retrofitting standards to lower par ticulate emissions 295 5 TOLL AMOUNT 26 Determination of the emission class for a vehicle subject to toll For domestic vehicles registered in Germany using standard EU vehicle documents the emis sion class can be determined by the text in section 14 or from the 3rd and 4th digits of the code number in 14 1 In older vehicle documen
36. nology Alternatively the customer can log on for the section subject to toll using the manual log on options at a toll station terminal or online This data is also sent to the Toll Collect computing centre You have to register your company and its vehicles with Toll Collect before you can log on using the On Board Unit or online Registered customers can pay the toll using the payment methods provided by Toll Collect particularly using credit or fuel cards Log on at a toll station terminal is available to all customers Non registered users can choose to pay by cash fuel card or credit card Further information on payment meth ods can be found in chapter 6 The customer service team is available to answer any questions on payment methods and on the entire toll system To guarantee compliance with toll require ments Toll Collect has provided the Federal Office for Goods Transport BAG with a com prehensive enforcement system As part of this enforcement the Toll Collect computing centre checks for a valid log on for all vehicles subject to toll The enforce ment system consists of automatic enforce ment using enforcement gantries and porta ble enforcement units as well as stationary and mobile enforcement using appropriate enforcement equipment and on site en forcement The combination of all these en forcement types guarantees adequate and continuous enforcement of compliance with toll requirements and en
37. nt method use one of the other payment meth ods What happens if my payment ser vices provider withdraws the credit facili ty granted In this case your payment method is changed to settlement by credit account and you will receive a corresponding noti fication from Toll Collect If fitted the On Board Unit will also be blocked An Inter net log on is then no longer possible You can only log on your journeys manually at a toll station terminal and you must pay the toll due immediately In this case the vehicle card cannot be used as a payment method As soon as you have paid a suffi cient amount into your credit account the On Board Unit is unlocked Internet log ons and payments using the vehicle card at a toll station terminal are then possible again Questions about the automatic pro cedure What should do if the On Board Unit is stolen from my truck or is unusable after an accident If the On Board Unit has been stolen or can no longer be used due to an accident send a written loss report to Toll Collect customer service as soon as possible Toll Collect will deactivate the stolen On Board Unit to prevent any misuse of the unit You can have the unit blocked imme diately over the telephone by providing your master PIN This procedure has been put in place for your own security If the On Board Unit in my truck malfunc tions what do I do If the On Board Unit malfunctions dur ing a journey you
38. of 9 August 2013 BGBI I p 3218 The currently valid versions of all relevant legal regulations are available at www gesetze im internet de 2 TOLL REQUIREMENT The German Federal Highway Research In stitute BASt publishes updated details of the toll road network on the Internet At www mauttabelle de there is a list of all mo torways and federal trunk roads subject to toll for all vehicles subject to toll with a gross vehicle weight of 7 5 tons or more 2 1 Toll requirement regulations 2 1 1 Vehicles subject to toll Vehicles subject to toll are defined as all commercial vehicles or vehicle combina tions with a gross vehicle weight of at least 7 5 tons which m are intended exclusively for transporta tion of goods 1st alternative or m are being used for this purpose 2nd al ternative To justify a liability to pay toll it is sufficient to be covered by one of the two alternatives set out in 1 Paragraph 1 clause 2 no 1 Ger man Federal Trunk Road Toll Act BFStrMG Vehicles that are intended exclusively for transportation of goods 1st alternative are subject to toll regardless of whether m a journey is for private purposes m goods are actually being transported m transportation of goods is for commercial or internal purposes intercompany traf fic or m the affected vehicle is exempt from vehi cle tax Where any vehicles or vehicle combinations are used for charged or business
39. of toll and to set fines Compliance with the toll requirement is en forced as follows m Automatic enforcement A total of 300 permanently installed enforcement gan tries register approaching vehicles and as traffic is flowing they check whether the trucks subject to toll have a correct log on in the system If an On Board Unit is installed and is activated the gantry checks whether it is set correctly For ve hicles subject to toll the licence plate number is scanned and compared with the data stored in the Toll Collect comput ing centre If no log on is identified Toll Collect conducts the necessary inves tigations and any retrospective toll col lection Toll Collect must forward any in formation relevant to the proceedings to the Federal Office for Goods Transport BAG where it is evaluated If there is a correct log on the vehicle data is imme diately deleted To ensure more effective and flexible enforcement of compliance with the toll requirement a portable enforcement unit is used which operates as a portable enforcement gantry Because the enforcement unit can be set up and dis mantled quickly unexpected enforce ment checks can be made Stationary enforcement Alternatively the data for potential toll violators can be sent to Federal Office for Goods Transport BAG employees parked further along the road from an enforcement gantry who can then pull over the relevant vehi cles from moving traffic
40. omer can ob tain a complaint form directly at the loca tion of the manual log on or download it online at www toll collect de There is a charge for partial and full can cellations This excludes immediate can cellations within 15 minutes at the issuing toll station and within five minutes after an Internet log on For all other cancella tions a fee of 3 euros is charged Cancel lation is not possible if the amount to be refunded or the available credit is less than or equal to the cancellation fee of 3 euros Journeys can no longer be cancelled with Toll Collect once the log on receipt period of validity has elapsed In this case a refund can only be obtained from the Federal Office for Goods Trans port BAG see chapter 4 4 Refund re quests after expiry of log on receipt peri od of validity Note A log on can only be amended by cancelling and log ging on for the new route 4 3 1 Online cancellation A route booked online can be cancelled before the period of validity begins To do this select the Cancellation function enter the log on number of the route to be cancelled and confirm The log on is then flagged as invalid in the toll system which means that the log on receipt and the log on number are no longer valid The refund 21 4LOG ON OPTIONS 22 is made as a credit using the payment method selected by the customer during registration Partial cancellations of journeys subject to
41. on 5 Enforcement 6 On Board Unit stationary calculates toll fees and mobile Mh TOLL COLLECT service on the road 8 Toll Collect settles toll amounts with the customer The toll information is sent to the Toll Collect computing centre wirelessly in encrypted form They then create the in voice see chapter 7 Transparency is guaranteed Every registered customer can use the toll statement or the detailed itemised journey list selectable as an op tion for customers during user registra tion to monitor the toll due and thus to check that the toll levied is correct 4 1 1 Installation of the On Board Unit The customer agrees installation of the On Board Unit with a service partner author ised by Toll Collect These workshops spe cially selected and trained by Toll Collect can be found throughout Germany and in other European countries A detailed list can be found on the Internet at www toll collect de The On Board Unit is available free of charge and remains the property of Toll Collect when installed The installation dm 7 The payable amount is transmitted to the Toll Collect computer centre via wireless mobile communication costs and other expenses involved are paid by the customer The installation time is generally no longer than four hours per ve hicle For a new vehicle this time can be reduced if the customer requests that the truck is factory fitted with a cable set and an antenna for the
42. on receipt period of validity After expiry ofthe log on receipt period of validity the customer can request a re fund from the Federal Office for Goods Transport BAG Evidence must be provid ed that there are genuine reasons why a prior claim could not have been made This must be done within two months of the end of the log on receipt period of va lidity The corresponding form can be downloaded from the Internet at www bag bund de or requested from the following address Bundesamt f r G terverkehr BAG Werderstra e 34 50672 Cologne Germany The refund procedure at the Federal Office for Goods Transport BAG is subject to charges 23 D TOLL AMOUNT The toll is determined by the distance trav elled by the vehicle or vehicle combination on roads subject to toll and a toll rate per kilometre which takes into account infra structure costs and the costs of air pollution caused The proportion of the toll rate made up of in frastructure costs differs for trucks with two axles three axles four axles and five or more axles The proportion of the toll rate made up of costs for air pollution caused is based on the emission class Every vehicle is assigned to one of six categories A B C D E and F ac cording to its emission class Specifying the emission class is the responsibility of the customer who according to the self declara tion principle is obliged to provide correct data relevant for the toll
43. once reg istration is complete To do this send the completed and signed Payment method with payment guarantee e g credit card Payment method fuel card or Direct debit prepaid service form which you can download from www toll collect de to Toll Collect customer service Can I make changes to the information enter at registration at a later date You can change the method by which the toll statement is sent or the pay ment method according to your pref erences To do this depending on the nature of the change either complete the Change address and services Pay ment method with payment guarantee e g credit card Payment method fuel card Payment method settlement by credit account or Direct debit pre paid service form The corresponding form can be found on the Internet at www toll collect de Who do contact if want to change the data entered during registration at a lat er date Please notify customer service of all changes as soon as possible in writing We can then deal with your changes im mediately You can also change your con tact data such as the address telephone number contact name or e mail address on the telephone by providing the master PIN If there is any change to your payment method the legal form of your company or in terms of your vehicles the vehicle data relevant for toll and or the official licence plate number country code we re qu
44. pt This receipt contains the following information the vehicle data the selected route the length of the journey the toll amount the log on number and the period of validity For a log on with cash payment on an in door terminal the terminal issues two re ceipts a log on receipt for the customer 19 4LOG ON OPTIONS 20 Manual log on Log on at a toll station terminal Customer Be a o00 0 1 Log on ata toll station terminal on toll road TOLL COLLECT Destination 2 Vehicle travelling MA 3 Enforcement stationary and mobile service on the road and a cash receipt for the toll station op erator After payment the driver receives the log on receipt back from the cashier completed with the log on number On outdoor terminals cash can be paid directly The machines only accept bank notes not coins Change is paid in coins along with a receipt Cashless payment direct on the terminal is possible on both indoor and outdoor terminals Non registered customers have the option of paying with an accepted credit card or a fuel card that is authorised for the manual log on method Registered customers can also pay using the vehicle card and the payment method stored on it In this case only a log on receipt is is sued Invoicing is then carried out accord ing to the agreed payment method The terminals are connected to the Toll Collect computing centre This means that th
45. range of benefits m Faster registration of vehicles As Soon as registration is confirmed customers can immediately have an On Board Unit OBU installed by a service partner m Data for vehicles already registered can be changed more easily and synchro nised to the On Board Unit wirelessly m Current customer and vehicle data and the payment method can be viewed at any time ra LOG ON OPTIONS The toll is only due when toll roads are used The system that Toll Collect has set up for toll collection operates on this prin ciple The company provides customers with three log on options m automatic log on using an On Board Unit OBU m manual log on on the Internet m manual log on at a toll station terminal 4 1 Automatic log on using an On Board Unit After registration every customer can have an On Board Unit installed in their vehicle The OBU uses GPS satellite sig nals and other positioning sensors to de tect the route sections subject to toll trav elled and automatically calculates the toll to be paid based on the set vehicle data and the applicable toll rates 4LOG ON OPTIONS 14 Automatic log on A Customer F Ra ae 00 0 00 0 00 0 00 0 00 0 00 0 3 GPS based identification of road segment 1 Installation 2 Entering of vehicle data On Board Unit 4 On Board Unit identifies toll road segments Satellite transmits location data Global Positioning System GPS Destinati
46. re every journey and must edit it if nec essary The settings from the last journey are retained When the ignition has been started the driver has checked the data and confirmed with OK and the green LED on the On Board Unit lights up automatic toll collec tion for the relevant vehicle is activated Further details can be found in the On Board Unit user manual To allow automatic toll collection the On Board Unit is continuously supplied with positioning data by GPS signals This ena bles the On Board Unit to detect where the vehicle is and it then continuously com pares this position with maps stored in the unit To support this positioning in the On Board Unit and thus to maximise the positioning accuracy additional sensors are used So called dual positioning uses a gyroscope and the tacho signal to moni tor vehicle movements and direction Dual positioning is totally independent of the GPS positioning method The results from satellite and dual positioning are continu ously compared The lengths of the route sections subject to toll have been specified by the German Federal Highway Research Institute BASt and are stored in the On Board Unit A fault with the On Board Unit or the DSRC module can lead to the Feder al Office for Goods Transport BAG TOLL COLLECT KEEPING IN TOUCH stopping the customer as part of its enforcement activity Information on correct use of the On Board Uni
47. related transportation of goods commercial goods transportation or intercompany traffic a toll requirement exists as defined by the 2nd alternative Details of how the gross vehicle weight of vehicle combinations is calculated can be found in 34 Paragraph 7 of the German road traffic registration regulations StVZO Regardless of their country of origin all cus tomers must pay the toll for the distance travelled by their vehicles subject to toll on toll roads 2 1 2 Toll free or toll exempted vehicles Vehicles or vehicle combinations with a gross vehicle weight below 7 5 tons are not subject to the truck toll Vehicles or vehicle combinations with a gross vehicle weight of at least 7 5 tons which are not intended exclusively for trans portation of goods and are not being used for that purpose are toll free In addition as set out in 1 Paragraph 2 of the German Federal Trunk Road Toll Act BFStrMG the following vehicles and vehi cle combinations are toll exempt 1 Buses and coaches 2 Vehicles owned by the military the police authorities civil defence and disaster control vehicles fire service and other emergency vehicles and federal govern ment vehicles 3 Vehicles used exclusively for road main tenance and operation including road cleaning and winter services 4 Vehicles used exclusively in the carnival and circus trade 5 Vehicles used by non profit making or charitable organisations to tr
48. rvice team Monday to Friday from 7 a m 7 p m For registered and non registered cus tomers For calls within Germany dial Tel 0800 222 26 28 and for calls from outside Germany Tel 008000 222 26 28 The team can answer all your questions about the toll system whether they relate to log on options registration or On Board Unit installation claims or complaints loss of an On Board Unit or changes to a con tract Truck drivers can connect at any toll station terminal simply by pressing the call button to get assistance with the log on or cancellation Assistance is available in Ger man English French and Polish You can also contact the Toll Collect custom er service team by fax post or e mail An on line contact form is also available on our website at www toll collect de You can re quest other information here Toll Collect GmbH Customer Service Postfach 11 03 29 10833 Berlin Germany Fax 49 180 1 22 26 28 info toll collect de www toll collect de Free call mobile phone charges may vary Within Germany EUR 0 039 per minute from fixed line networks mobile phone rate max EUR 0 42 per minute 45 Toll Collect hereby advises that all the infor mation contained in this document is sub ject to amendment where it does not relate to circumstances that are subject to contin uous change In particular this applies to information about the service partner and toll station network
49. s after doing this contact a Toll Collect service partner 41 9 QUESTIONS AND ANSWERS 42 What happens to the On Board Unit if sell or scrap my truck The On Board Unit remains the property of Toll Collect after installation in the vehicle Therefore you should drive to a Toll Collect service partner and have the On Board Unit removed You then have to deregister the vehicle with Toll Collect customer service You can only deregister on the telephone by specifying your user ID the licence plate number and the master PIN To deregister in writing use the Deregistration of a vehicle without an On Board Unit OBU form which you can download from www toll collect de or request from cus tomer service There is a charge for removal of the On Board Unit We may make a claim for damages for On Board Units returned to Toll Collect that have not been removed by a service partner Does the Toll Collect system also support toll systems in other countries The Toll Collect system is designed to pro vide the technical framework to support other toll systems With the TOLL2GO service Toll Collect and ASFINAG the operator of the toll system in Austria allow interaction between a microwave based toll system and a sat ellite based toll system TOLL2GO ena bles the toll for trucks weighing 7 5 tons or more to be paid in Austria using the Toll Collect On Board Unit The service is particularly attractive to transport co
50. sceseeeees 10 Roga ON EEE RE EEE SEE T 11 EA 00 NS ee near 13 4 1 Automatic log on using an On Board Unit cccccscsccscececcececcscecsscecseesecess 13 4 1 1 Installation of the On Board Unit zeressesessosesensnnenenennenennnnennnnenenennenne 14 4 1 2 Operation of the On Board Unit cc eecceccsecsscecsecscesceecescescescesceeees 16 42 Mantal FO Sd inea 17 4 21 ntemmet 09 00 eine 17 4 2 2 Log on at a toll Station terminal ccccscecsccscsececscsccecssescsceseecscssesees 18 4 3 Cancellation of manual log on sessssssssssssssssesososossesososssossesososossssososesoesesosesoso 21 4 31 Online cancellati n 6 osnneee neun 21 4 3 2 Cancellation at a toll Station terminall cccceccscsccscsccscecscssescescscecess 22 4 4 Refund requests after expiry of log on receipt period of validity ccesceees 23 TO UN TAN es a es 24 Payment methods uc 0400u00 u004u00004 Henna sans 28 6 1 Payment methods for registered customers ssssssesessesesessosossssesosessososeseseose 29 6 1 1 Toll Collect credit systen nc u nen 29 6 1 2 Other payment Method s ccscssscsecsccsccsecsecssceecsecscsscesceecescescescescees 29 6 2 Payment methods for non registered customers zuseossensonsonsnnennnnnnnnennensensnnn 30 Te EE E A E O EN E 30 6 2 2 Fuel Card and credit card ccceccececsccscsccececscceccscececcscsccececsscesecesseces 30 Invoicing for register
51. stration for a sufficient limit to cover the customer s monthly mileage plus a safety margin As soon as the requested limit has been confirmed Toll Collect sets up the preferred payment method When using this method the payments are actually made according to the terms agreed between the customer and the fuel card issuer LogPay plan To pay the toll using a LogPay plan the cus tomer must first set up a LogPay contract with DVB Bank S E As part of this contract the toll is then paid by a SEPA direct debit mandate by LogPay Financial Services GmbH formerly DVB LogPay GmbH from the customer s bank account To qualify for a LogPay plan the customer must have a sufficient credit rating which is calculated based on monthly mileage with a safety margin The toll is debited from the custom er s bank account after use of the toll roads Further information is available on the pro vider s website When paying the toll through a payment ser vices provider If the payment services provider selected during registration withdraws the payment guarantee to Toll Collect this leads to a change in the selected payment method to settlement by credit account or to another payment method requested by the customer after registration 6 2 Payment methods for non registered customers Non registered customers can pay their toll directly on the toll station terminal 6 2 1 Cash The toll can be paid in euros as well as in the
52. t is provided in the Keeping in touch bulletin which can be found online at www toll collect de Based on the route information the toll rates and the saved vehicle data the On Board Unit calculates the toll to be paid The On Board Unit stores this information and sends it wirelessly in encrypted form to the Toll Collect computing centre The information is sent whenever a particular toll amount is reached or when a defined time has elapsed If the unit is switched off at this time the data is sent as soon as the unit is next activated When the driver turns off the vehicle ignition the On Board Unit is also switched off In the Toll Collect computing centre the toll to be paid is assigned to the customer based on the vehicle s licence plate num ber and the company receives a regular currently monthly toll statement if any toll is due for further information see chapter 7 Invoicing for registered cus tomers i na Thanks to additional positioning sensors the Toll Collect sys tem works even if there is a temporary loss or interference of the GPS signal Digital encryption guarantees the security of every log on 4 2 Manual log on The alternative to automatic toll collection using an On Board Unit is manual log on online or at a toll station terminal The log on is possible up to three days before the start time i e the beginning of the log on receipt validity period 4 2 1 Internet
53. toll that have already been started can only be made at a toll station terminal along the booked route 4 3 2 Cancellation at a toll station terminal The cancellation procedure is the same at all toll station terminals regardless of whether they are indoor or outdoor terminals A customer can fully cancel a route booked on a toll station terminal at any toll station terminal and get a refund for the toll charge paid provided the full cancellation is made before the period of validity begins During the period of validity the customer can only make a full cancellation of the route booked on a toll station terminal at a toll station terminal assigned to the start point of the booked route For partial cancellation route sections subject to toll not yet travelled can be cancelled at a toll station terminal along the booked route The refund amount calculation is based on the distance subject to toll not yet trav elled starting from the location of the toll station terminal at which the cancellation is made to the destination of the selected route To do this the customer selects the Can cel function and inserts the log on re ceipt For a partial cancellation the driver specifies a new destination on the original route This destination must be between the location of the toll station terminal at which the cancellation is made and the original destination The toll for the dis tance between the new destination en
54. ts the code number entered under section 1 should be used In this case the 5th and 6th digits of the code number are relevant Further information about the individual emission classes can be found in the Guide for de termining the emissions classes of heavy commercial vehicles online at www toll collect de Emission classes according to the German Federal Trunk Road Toll Act BFStrMG Category A Category B Category C Category D Category E Category F S4 S3 s1 ieee EEV class 1 S3 with S2 with Me Emission class S6 S2 no emission S5 particulate particulate alase reduction class 2 reduction class 1 Euro 4 Euro 3 Euro 3 Euro 2 Eu Euro 6 N particulate particulate Euro 2 EUS emission class Euro 5 5 E gt Euro 0 reduction class reduction class 2 1 Particulate reduction classes are retrofitting standards to lower particulate emissions For category D particulate reduction class 1 or higher is required for category C particulate reduction class 2 or higher is required Toll rates per kilometre from 01 October 2015 Proportion of toll rate in Proportion of toll rate in Category cent Number of Ent Toll rate k k i Costs for air pollution HAGE Costs for infrastructure in cents 2 8 1 8 1 A 0 3 11 3 11 3 4 11 7 11 7 5 or higher 13 5 13 5 2 8 1 10 2 B 2 1 3 11 3 13 4 4 11 7 13 8 5 or higher 13 5 15 6 2 8 1 11 3 C 3 2 3 11 3 14 5 4 11 7 14 9 5 or higher 13 5 16 7 2 8 1 14 4 D 6 3 3 11 3
55. ute by entering up to four intermediate points known as Via points that the route should include Changes can be made using the Change route button and then selecting on a map For example beginning at the start point the driver should select the most important motorway intersections as via points on the map For journeys that in clude isolated stages islands several log ons may be necessary When the driver is satisfied with the route they confirm it and select the preferred payment method The system automati cally calculates the latest time by which the journey has to end This calculation takes into account the start time the length of the journey and a time buffer for short breaks traffic jams and other de lays However the time window is de signed to prevent multiple journeys with a single log on A toll atlas showing all toll station terminal locations is available from Toll Collect and can also be found at every toll station A list of locations as well as a location search on a PC smartphone or tablet are available online at www toll collect de 000000000000000000000000000 The driver must organise the log ons so that they can comply with the statutory driving and rest times Starting the jour ney as close as possible to the beginning of the validity period of the log on is rec ommended Finally the driver receives a log on re ceipt or for card payments a payment re cei

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