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Collateral Headquarters User Manual for Chase

1. Search Result 7 El Auto Syne Refresh Results Export to Excel Generate Chart Show Results Hide Results 8 12771577 EXCEP nlaying page Lor 1 items ito lofi M Past Due or Due Today rom Service Provider M Due Tomorrow from Service Provider O Selected Order Locked By Kagan Coughlin 9 26 2011 12 24 58 PM y Doc Status EXCEPTION REVIEWER Correspondent Loan Number 77157715 Doc ID 20110926 0006 1 Folder 20110926 0006 Ei Service Automated Review Address 123 WESTBURY CIR OXFORD LAFAYETTE MS 38655 Borrower Appraised Value Correspondent Price Correspondent Second National Bank Sales Price 50 00 Channel Loan Officer Broker Kagan Coughlin Loan Amount 50 00 Sub Loan Type Due to Correspondent Due From Service Provider Government Case Number Reviewer Inspection Date Loan Information Associated Files Log and Message UCDP l Internet Protected Mode On My Orders 37 2012 FNC Inc All Rights Reserved The My Orders search menu is a status search that will search for orders associated with the loan officer My Orders also provides the ability to search for orders that have new messages and or follow ups 1 Click the Orders menu 2 Select Search 3 The My Orders search will open on the CHQ screen 4 Select the status statuses for the orders you wish to search for Note Click the Select All button to select all
2. Collateral Headquarters HO Collateral Headquarters User Manual for Chase Correspondent Pre Delivery Disclaimer 2012 FNC Inc All Rights Reserved This training manual and the information found in it are provided as a service of FNC Inc FNC solely for the convenience of its users The information computations if any and map images including the location of individual parcels on maps while believed reliable cannot be guaranteed as accurate and the users of this training manual are obligated to secure such confirmation of such information and computations as good professional practices dictate While FNC attempts to keep this manual as up to date as possible the changing nature of the FNC systems may result in some information being outdated from time to time FNC may have patents patent applications trademarks copyrights or other intellectual property rights covering subject matter in this document Except as expressly provided in any written license agreement from FNC the furnishing of this document does not give you any license to these patents trademarks copyrights or other intellectual property including trade secrets 2 2012 FNC Inc All Rights Reserved Table of Contents ANISTON waicnin cua aanie tes NAE 4 AGO EQ CDP Vii ORT VAUO i iecsintve fase Aa 4 Create a New Users siarcs ltd aaa 5 EGIEMNG an EXISUAG Ur E I E 12 System Basics 14 MSHI MEM A A O O 14 Change TEMPOrary PASSW Ol G i
3. UCDP Correspondent Loan Number 45674567 Doc ID 20111011 0007 1 Folder 20111011 0007 El Service Automated Review Address 123 Westbury CR OXFORD LAFAYETTE MS 38655 Borrower Appraised Value Correspondent Price Correspondent Second National Bank Sales Price 0 00 Channel Loan Officer Broker Kagan Coughlin Loan Amount 0 00 Sub Loan Type Due to Correspondent Due From Service Provider Government Case Number Reviewer Inspection Date Loan Information Associated Files Log and Message LCP oD Business Unit Submit to Fannie Submit to Freddie Fannie Seller Service Number Freddie Seller Service Number 999999999 Loan Number 456 4567 Submission ID 2811AGOBSNTGKLGPSEMD UCDP 1D 1180050616 Fannie Status 150003 Freddie Status 150983 Beceni Suli 10 11 2011 11 32 54 AM Recent Fini 10 11 2011 11 36 32 AM Gateway Status Exception ERROR 200004 Duplicate submission a a submission has already been received for FNC Test loan 123456789 If you wish to make a correction you must reference DocumentFileldentifier ba Manual Override A Manual Override 49 2012 FNC Inc All Rights Reserved 1 Click the Manual Override link located at the bottom of the UCDP page Loan Number 456 4567 Submission ID 28114AG0B5NTGKLGPS6MD UCDP ID 118665C616 Fannie Status 150083 Freckle Status 150003 Recent Submission 18 11 2011 11 32 54 AM Recent Finding 16 11 2611 11 36 32 AM Gateway Status Exceptio
4. b Bing File Edit View Favorites Tools Help ie Favorites Collateral Headquarters Collateral A aI as E HQ Headquarters V18 Ampie loo support User Management Manage Subordinate Users Basic Information AN Provider List CORRESPONDENT NAME SECOND NATIONAL BANK Org Pk 111565 i Add Loan Officer f Broker A Correspondent Name Correspondent ID Second National Bank Parent Group Address 1 PO Address 2 City Zip Code een E Fax E El 7 m HH 7 m a m 2 g m m o mim o 0 Internet Protected Mode On 5 Enter an ID First Name Last Name and Email for the new loan officer broker These are all required fields 6 Click Create 6 O 2012 FNC Inc All Rights Reserved Add Loan Officer Broker Add New Loan Officer Broker First Name e Last Name l 5 z Email jjones custabc com Note When a new loan officer broker is created there are three pages of information within their profile Basic Information Access Control Level and Email Alerts A Basic Information 7 2012 FNC Inc All Rights Reserved The Basic Information page provides the ability to edit and maintain the loan officer broker s name and email address This page Is also used to assign the user a User Name and enable and or disable their CHQ account Enter or edit the loan officer broker s general information Remember to click Save after making
5. used offering price s and date s elie AT y According to MLS records and an owner interview there have been no offerings of the subject within the prior 12 months FIC C IMP 309 04 did w did not anahyze the contract for sale for the subject purchase transaction Explain the results of the analysis of the contract for sale or why the analysis was not ze a 3 performed FNC C SCAHIES 015 01 Sales contract information is not siias as the assignment type is refinance FNC C RECDATE 000 02 ls the property seller the owner of public record Mes No Dats Source s yes FNC C CERT 048 01 ls there amy financial assistance loan changes sale concessions gift or downpayment assistance etc to be paid by any party on behalf of the borrower C e Jo FNC C CERT 051 01 lf Yes report the total dollar amount and describe the items to be paid FE SEEN LL Note Race and the racial composition of the neighborhood are not appraisal factors FNC C CERT 111 01 Neighborhood Ct istic t Housing Unit Housing Present Land Use ti F F i e St l De RICI One Unit 80 GAAR Risk lt e under 253 Demand Supphr J a Balance Lover Supply Grs 2 4 Unit O a Jstape slow Marketing Time Under 3 mths emths lovers miis 200 Low New MuttiFamity 07 FNC R CO NT 00 9 0 1 A o o P n Hirsh 10 Dinneri fi L Mi FNC R CONT 012 01 FNC R N 027 01 FNC R SCA 210 01 40h 04200 GAAR External E Internet Aio Appraisal Score 56 2012 F
6. Loan Officer Id First Name 7 MI Last Name _ Suffix Email Address 7 po jjones custabe com Notes Saye F Internet Protected Mode On B Access Control Level The Access Control Level page is where a loan officer broker is given permissions to perform duties within CHQ Each attribute provides different levels of access for the loan officer broker Refer to the table on the next page for a detailed description of each attribute 8 2012 FNC Inc All Rights Reserved Mark the appropriate checkboxes and click the Save button at the bottom of the screen Collateral Headquarters Windows Internet Explorer Sa Y e F g https collateralhg fncinc com detau ILaspxipag eld entrytop File Edit View Favorites Tools Help E qi Favorites Collateral Headquarters HO KEO ers One Simple Tool Support ON Manage Subordinate Users Basic Information Access Control Leve Email Alerts 2 ndent Search Select the appropriate level of access for each of your Loan Officer Brokers Descriptions for each access level are listed below LOAN OFFICER BROKER JANE SMITH Broker Broker Rights Create User Ability to create subordinate users GAAR Results Ability to view all GAAR related results Loan Officer Basic Loan Officer rights 1 Create Automated Review Ability to create new automated review orders Read Only Read only access to orders assigned to the Loan Officer Loan Officer Sup
7. Reviewer Inspection Date Loan Information Associated Files Log and Message UCDP ED Internet Protected Mode On Search by Property Address 34 2012 FNC Inc All Rights Reserved 1 Click the Orders menu 2 Select Search 3 Click to expand the General Search menu 4 Select By Property Address ec Collateral Headquarters Windows Internet Explorer A PEER SN ae z a File Edit View Favorites Tools Help E https fwww collateralhq com TINA a AZ ve Favorites Collateral Headquarters a H Spas ba Ine Simple Too Support f Orders A coser Management Ad Dowiew LA Review Search Result E auto Sync My Orders Research My C rders 1 By Correspondent Loan Number Status By Property Address Property By Property Address 4 Select Deselect All By Service ACCEPTED By Status Due Toda APPROVED AS y Due Tomorrow APPROVED WI Past Due CF EN B S By Government Case Number AUTO ASSIGN REVIEWER WIIN PROCESS CANCEL PENDING T INCOMING NEW E CANCELLED BY REQUEST El on HOLD CANCELLED DUPLICATE REQUEST V PROVIDER ACCEPTS W CONDITION Fl CANCELLED GENERAL Y READY FOR REVIEW E CANCELLED REFUND DUE W REJECTED ONLINE BY PROVIDER CANCELLED WITH FEE REJECTED NO PROVIDER RESPONSE Orders with New Messages Orders with Messages marked as Follow Up Orders with New Messages or Messages marked as Follow Up j
8. additions and click the Save button 13 O 2012 FNC Inc All Rights Reserved E Collateral Headquarters Windows Internet Explorer File Edit View Favorites Tools Help y Favorites Collateral Headquarters He Collateral Pra ei HQ Td nee Support A A llas r pm _ de A user Management Manage Subordinate Users Basic Information Access Control Level Email Alerts F RETURN TO Correspondent Create accounts for your Loan Officer Brokers by entering their contact information and selecting their user names They will receive confirmation e mails with temporary login information and instructions to begin using their account You may disable an logia information and Instructions to User Name kChaseCustomer Loan Officer Broker Id 2 First Name E M Last Name kChasetustomer Kagan Coughlin Customer Suffix E Email Address kcoughlingfncine com Notes Internet Protected Mode On System Basics Logging In 14 2012 FNC Inc All Rights Reserved Before logging in for the first time you will receive an email from Collateral Headquarters containing your production URL web address User Name and a temporary password 1 Point your web browser to the following URL https www collateralhq com 2 Select the Login option Collateral Headquarters Windows Internet Explorer lt OEEO Po VE in i Fle Edit View Favorites Took Hep ile Favorites Collateral Headqua
9. display all orders that match the search criteria selected The Search Results lists each order individually and provides a great deal of information about each order Use the scroll bar on the right side of 20 2012 FNC Inc All Rights Reserved the screen to move through the Search Results Sort each column by clicking on the heading Select an order by clicking on the magnifying glass in the far left column Search Result Fl Displaying page 1 of 1 items 1 to 14 of 14 Loan Status Service Name Borr Processor Service Provider Reviewer Order Date E 2010090919 ASSIGNED TO PROVIDER Appraisal Exterior JAMES FRANCO Daniel Martin IVGIVG 9 9 2010 1 27 00 PM 09 17 2010 Ed 08006497265 ACCEPTED Appraisal Exterior ANGELA ZECCOLA Daniel Martin LPS LPS appraisal 9 13 2010 9 18 48 AM 09 23 2010 a M M Past Due or Due Today from Service Provider M Due Tomorrow from Service Provider O Selected e The number of orders returned is displayed at the top left corner of the order list If there are multiple pages arrows will be available to move from page to page e Select the Auto Sync checkbox to automatically open the first order that appears in the search results list e Click Refresh Results to re run the last search to get the most up to date results e Clicking Export to Excel will transfer the Search Results into an Excel spreadsheet format e Generate Chart provides the user the ability to view the Search Results in a bar pi
10. s how to reach them Monday through Friday 7 00 AM to 7 00 PM CST Phone 1 888 963 3330 Email support fncinc com 60 2012 FNC Inc All Rights Reserved
11. 00 Channet Loan Officer Broker Kagan Coughlin Loan Amount 0 00 Sub Loan Type Due to Correspondent Due From Service Provider Government Case Number Reviewer Inspection Date Loan Information Associated Files Log and Message UCDP Internet Protected Mode On Working with Orders 39 2012 FNC Inc All Rights Reserved The following pages provide a brief explanation of each working page for an order and what information can be accessed within each page Loan I nformation The Loan Information page contains details about the order including correspondent loan number and investor loan number If any changes need to be made to the information listed here simply type directly into the appropriate field and click the Save button Note The only information that cannot be updated on this page Is Correspondent Loan Number Log and Message UCDP Correspondent Loan Number Borrower First Name Borrower Last Name Loan Purpose Loan Amount Sales Price Owner Estimated Value Investor Loan Number 7654321 Government Case Number Sub Loan Type select one El High Value Property El 1004 me Required Save Associated Files 40 O 2012 FNC Inc All Rights Reserved The Associated Files page provides access to all documents associated with the order This is where the appraisal product is uploaded to the order When the order changes to the Ready for Review status the GAAR results and Appraisal
12. C S 027 01 Zoning Description Field noted as Agricultural Residential FNC R IMP 043 01 Foundation Basement FULL BASEMENT or PARTIAL BASEMENT boxis checked and more than 1 of the first 3 comparables contains upward adjustment for BASEMENT AND FINISHED ROOMS BELOW GRADE FNC R SCA 006 01 There are COMPARABLE PROPERTIES CURRENTLY OFFERED FOR SALE in the subject neighborhood ranging in price ranging in price from to The SUBJECTS OPINION OF MARKET VALUE 265 000 is outside lower or higher the numeric entries in field for range of PROPERTIES OFFERED FOR SALE 299 900 to 299 900 FNC R SCA 243 02 Gross Living Area Comparables Line item adjustment for COMPS 1 is greater than 10 of the comparable s sale price FNC R SCA 252 01 Basement and Finished Rooms Below Grade Comparables Line item adjustment for COMPS 1 is greater than 10 ofthe comparable s sale price FNC R SCA 252 01 Basement and Finished Rooms Below Grade Comparables Line item adjustment for COMPS 2 is greater than 10 of the comparable s sale price FNC R SCA 252 01 Basement and Finished Rooms Below Grade Comparables Line item adjustment for COMPS 3 is greater than 10 ofthe comparable s sale price FNC R SCA 252 01 Basement and Finished Rooms Below Grade Comparables Line item adjustment for COMPS 4 is greater than 10 of the comparable s sale price FNC R SCA 252 02 Basement and Finished Rooms Below Grade Comparables Comparables 1 3 contain POSITIVE adjustments ac
13. File Type select one 3 Select the appraisal product file being uploaded from the browser window 4 Click Open Choose File to Upload Organize New folder sk a Mame Date modified BZ Desktop lg Downloads S Recent Places Ti 09 1004_2631 Howard_Ave_San_Diego_ CA 8 26 2009 11 38 AM Adobe Acrobat D E 14 1004_5445_Becks_Church_Rd_Winsto E 81GE7FFF89EC KEPNBBEB 8 26 2009 11 38 AM Adobe Acrobat D 10 6 2009 2 27 PM Adobe Acrobat D A LULA 1631 nad St Lo MSA LAL PM Adol M4 1451_4 2 Acrobat D Tulare sie ign dobe Acrobat D Adobe Acrobat D Libraries 1 5 Use the File Type drop down arrow to select Appraisal Report 2012 FNC Inc All Rights Reserved Documents a Music Pictures E Videos a Computer EL os c 1 FL 1004 3 2 E 1004 3 7 1208 Tulare 0 alamodel004 my Easter_Circle Tm Lake_Hermosa File name 1004 1451_2nd_St 51 1 3 2006 12 41 PM 1 3 2006 12 41 PM 7 6 2011 4 18 PM 4 22 2009 4 03 PM 7 6 2011 4 18 PM 7 6 2011 4 17 PM Adobe Acrobat D Adobe Acrobat D Adobe Acrobat D Adobe Acrobat D Adobe Acrobat D 6 Click Upload Select File 3 File Type Appralsal Report LE 9 s The corrected appraisal product will upload to the order The system will submit the corrected appraisal product to UCDP and the file will re run through the internal review process providing new GAAR and Apprai
14. NC Inc All Rights Reserved What is the Appraisal Score e The Appraisal Score is an automated collateral underwriting tool that is based on weighted Generally Accepted Appraisal Rules GAAR The Appraisal Score scores appraisals on a range of 0 to 1000 where 1000 is best e The score is intended to allow lenders to preset a risk threshold score to determine the follow up action required if any e The Appraisal Score is calculated once the appraisal has been run through GAAR Available Appraisal Forms for Appraisal Score e Fannie Mae 1004 Freddie Mac 70 Uniform Residential Appraisal Report URAR March 2005 e Fannie Mae 1004C Freddie Mac 70B Manufactured Home Appraisal Report March 2005 e Fannie Mae 2055 Freddie Mac 2055 Exterior Only Inspection Residential Appraisal Report e Fannie Mae 1073 Freddie Mac 465 Individual Condominium Unit Appraisal Report March 2005 e Fannie Mae 1075 Freddie Mac 466 Exterior Only Inspection Individual Condominium Unit Appraisal Report March 2005 Locations in CHQ The Appraisal Score will be automatically generated on every order e The Appraisal Score can be found in CHQ Associated Files e Score Report Loan Information Log and Message UCDP Fi Show all files associated with the same folder Hit File Type Edit Doc Id Date Other Documents 20110907 0010 1 9 7 2011 2 00 45 PM Appraisal Report 20110907 0010 1 9 7 2011 2 00 35 PM Email Selected Files to Sep
15. Score Report will become available for viewing Once the upload to UCDP is successful the Fannie Mae SSR and or Freddie Mac SSR documents can be viewed and printed from Associated Files This page can also be used to upload documents to an order and to email files out from CHQ To Open an Associated File 1 Under the File Type list locate the file you wish to open 2 Click either the magnifying glass or Download button The file will then open in a new window on the screen Note Click the GAAR button to view the GAAR results Click the Score Report button to open the Appraisal Score report Loan Information Log and Message LICOP 1 Show all files associated with the same folder Hit File Type Edit Doc Id Date A A Freddie SSR 20110926 0006 1 9 26 2011 12 17 00 PM 3 Fannie SSR 20110926 0006 1 9 26 2011 12 17 00 PM 2 F Other Documents 20110926 0006 1 9 26 2011 12 14 30 PM a A Appraisal Report 20110926 0006 1 9 26 2011 12 14 20 PM Print an Associated File 41 O 2012 FNC Inc All Rights Reserved Once you have a file opened you can print out a hard copy of the file If you use the Download option to open a file click the printer icon to print a hard copy of the document The Download option Is available for the Appraisal Report Fannie Mae SSR and Freddie Mac SSR 7 S5R_FRE_1100058F95 1 PDF SECURED Adobe Acrobat Pro 1 ey GF a kG ols 0 Comment 0 Share UCDP Submission Summar
16. am 10 AUTO ASSIGN REVIEWER JIN PROCESS CANCEL PENDING INCOMING NEW CANCELLED BY REQUEST ON HOLD CANCELLED DUPLICATE REQUEST V PROVIDER ACCEPTS W CONDITION CANCELLED GENERAL READY FOR REVIEW CANCELLED REFUND DUE REJECTED ONLINE BY PROVIDER CANCELLED WITH FEE REJECTED NO PROVIDER RESPONSE Orders with New Messages Orders with Messages marked as Follow Up Orders with New Messages or Messages marked as Follow Up javascript__doPostBack corderloMyOrdersConfig searchMenu corderloMyOrde Internet Protected Mode On 5 Enter the correspondent loan number of the order being searched for 6 Click the Search button 32 2012 FNC Inc All Rights Reserved Collateral Headquarters Windows Internet Explorer Gi le https www collateralhg com File Edit View Favorites Tools Help y Favorites Collateral Headquarters Collateral 4 HQ y 7 j E mE 5 Far pre io ol support Orders 4 A Review Search Search Result E auto Sync My Orders General Search Research Loan Number eS Internet Protected Mode On 7 All orders matching the correspondent loan number entered will be displayed in the Search Results 8 To select an order click the magnifying glass on the left side 33 O 2012 FNC Inc All Rights Reserved 9 The order will open in the Workspace Note Order status can be found in both the Search Results and the Order Summary Collateral Headquarter
17. any changes Enter a User Name for the CHQ user under the Login Control section Click Enable to enable the loan officer broker s CHQ account When the Enable button is selected CHQ will automatically send the loan officer broker an email containing their User Name and a temporary password to use to log in to CHQ Deactivate a loan officer broker by clicking the Disable button After completing the new loan officer broker setup click the RETURN TO Correspondent link under the Basic Information page to go back and continue adding users or editing users in the current correspondent Note To reset a loan officer broker s password simply click the Disable button and then the Enable button immediately after CHQ will send the loan officer broker an email containing a newly generated temporary password E Collateral Headquarters Windows Internet Explorer pro OU kd E https chentname fnecms com X 4 A X o Bing P File Edit View Favorites Tools Help 7 Favorites Collateral Headquarters Collateral Peers HQ Headquarters 918 Simple Tool RETURN TO Correspondent Create accounts for your Loan Officers Brokers by entering their contact information and selecting their user names They will receive confirmation e mails with temporary login User Name Jjonesl2s information and instructions to begin using their account You may disable an account at Enti Eisat any time by clicking Disable General Information
18. arate multiple recipients with a comma Benefits of Using Appraisal Score e Separates out those appraisals that might require more intensive follow up review e Reduces the costs and time associated with appraisals that may not require manual reviews e Ensures regulatory compliance and mitigates risk e Establishes a standard quality level for capital markets and investors e Provides a means to achieve and document a consistent comprehensive review of 100 of appraisal volume Information Provided by Appraisal Score e Front view image of subject property pulled directly from the appraisal e Appraisal Score and score report date e Subject property details address value appraiser info sq ft etc e GAAR results Example of Appraisal Score Report 57 2012 FNC Inc All Rights Reserved Collateral DIVA Data and Analytics for the Real Estate Industry GAAR 9 Version 5 0 Report Date 24 Aug 2009 5 7 Score Key The higher the score the higher the recommendation A AS Appraisal Score O 100 200 300 400 500 600 700 800 900 1000 Subject Property Subject Property Address 1473 PEARL RD Sq Ft City State Zip CLEVELAND OH 44109 Year Built Value 265 000 00 Bedrooms Appraisal Date 06 Dec 2007 Full Baths Appraiser Name Gary Paschall Census Tract 0024 02 Appraiser Lic CR 2701 Form Type 1004 Failed Rule Description FNC C S 024 01 Specific Zoning Classification Field noted as AG FNC
19. avascript _doPostBack corderloMyOrdersConfigSsearchMenu cc E Internet Protected Mode Un A E IA nm 5 Enter the property address of the order being searched for You can enter as little or as much information as you would like as all fields are optional Just remember the more information entered the more precise the search results will be 35 2012 FNC Inc All Rights Reserved 6 Click the Search button Collateral Headquarters Windows Internet Explorer COO hn El https www callateralhg com File Edit View Favorites Tools Help ve Favorites Collateral Headquarters ee Collateral HQ Headquarters de Tgi 7 J 7 R y J One Simple fool Support Orders 4 My Orders General Search Research A Street Name j County Internet Protected Mode On 7 All orders matching the property address entered will be displayed in the Search Results 8 To select an order click the magnifying glass on the left side 36 O 2012 FNC Inc All Rights Reserved 9 The order will open in the Workspace Note Order status can be found in both the Search Results and the Order Summary Collateral Headquarters Windows Internet Explorer a mom Oo E https www collateralhg com 7 3 pl S Bing Pr File Edit View Favorites Tools Help PARA i Favorites Collateral Headquarters E ee iG Collateral One Simple Tool Sunport Headquarters pp A a r ER Orders
20. ce provider does not accept or reject the order within the set amount of time The file upload to UCDP is currently in progress If the upload is successful the order will change to the Exception Reviewer status If the upload fails the order will change to the Exception UCDP status An order will remain in this status until payment by credit card is received by the system The Wholesale order is waiting for the valuation product to be uploaded to CHQ The order has been assigned to a reviewer and is currently under review Create an Order and Upload an Appraisal Product To Create an Order for Review 26 2012 FNC Inc All Rights Reserved The Review option is used to create an order in CHQ Once the order is created the completed appraisal product can be uploaded to the order When the appraisal product Is received in CHQ the system will run the report through GAAR and the GAAR results and Appraisal Score Report will become available 1 Click the Orders menu 2 Select Review 3 The order form will open Note Required fields are marked by a red asterisk 4 Begin filling out the form O Date Time Ordered This field will auto populate based on the current date and time Correspondent Loan Number Enter the correspondent loan number for the order This is a required field Investor Loan Number Enter the investor loan number for the order This is an optional field Correspondent The correspondent fo
21. e or line chart based on order status e Hide Results will collapse the Search Results section Show Results will expand the Search Results section after it has been collapsed e An envelope icon to the left of an order indicates that the order has a new message for the user to read e A flag icon indicates a follow up action item is open for the order e The different colors in the Search Results pertains to the product due date for the order e Red product is past due or due the current day e Orange product is due in one additional day from the current day e White or Blue product is due two or more days from current day e When an order is selected by clicking the magnifying glass the color of the order will change to yellow Order Screen Once an order has been searched for and selected it will open in the CHQ window The order screen is divided into two different sections Order Summary and Workspace 21 2012 FNC Inc All Rights Reserved Order Locked By Kagan Coughlin 9 26 2011 11 19 37 AM Doc Status EXCEPTION REVIEWER Correspondent Loan Number 1234567 Doc ID 20110907 0018 1 Folder 20110907 0013 Service Automated Review Address 355 MAIN ST WASHINGTON DISTRICT OF COLUMBIA DC 20016 Borrower Appraised Value Correspondent Price Correspondent Second National Bank Sales Price 50 00 Channel Loan Officer Broker Kagan Coughli Loan Amount 0 00 Sub Loan Type Due to Correspondent Due From S
22. ervice Provider Government Case Number Reviewer Inspection Date Loan Information Assodated Files Log and Message UCOP Correspondent Loan Number Borrower First Name Borrower Last Name 1234567 J fC Loan Purpose Loan Amount Sales Price Owner Estimated Value Investor Loan Number 50 00 E Government Case Number Sub Loan Type High Value Property 1004 MC Required Save Order Summary At the top of the order screen is the Order Summary section It contains a summary of order details always in view while working within an order 22 O 2012 FNC Inc All Rights Reserved A General information about the order including the correspondent loan number and property address can be found within the Order Summary B Order Status can be found at the top of the Order Summary in bold print C The Order Locked By section will list the CHQ user who currently has the order opened and locked The locked by user Is the only person who Is able to save any changes made to the order D Click the Close Order button to close the order screen Order Locked By Kagan Coughlin 9 26 2011 11 19 37 AM C 1 Doc Status EXCEPTION REVIEWER B Correspondent Loan Number 1234567 Doc ID 20110907 0018 1 Folder 20110907 0018 amp Service Automated Review Address 355 MAIN ST WASHINGTON DISTRICT OF COLUMBIA DC 20016 Borrower Appraised Value Correspondent Price Correspondent Second National Bank A Sales P
23. ervisor Customer level based rights Create Order Ability To Create New Orders Parent Organization Manager Access to Entity searches Add Change Service Ability To Add or Change Service UCDP Ability to modify FNC UCDP Panel Upload Appraisal File Ability to upload and view Appraisal Files and Automated Review results Gi Local intranet Protected Mode Off a d MO Provides the user access to the order form search module and limited view of an order 9 O 2012 FNC Inc All Rights Reserved GAAR Results Create Automated Review Read Only Loan Officer Supervisor Parent Organization Manager Add Change Service Upload Appraisal File C Email Alerts Brokers can add government case numbers to an FHA order message back and forth with lender upload a purchase agreement and view completed appraisal product Allows the ability to create additional loan officer CHQ users within an existing Correspondent Allows the user to access and view GAAR findings using the GAAR Viewer Appraisal Score and GAAR Compliance Report Provides the user access to the order form search module and limited view of an order Loan Officers can add government case numbers to an FHA order message back and forth with lender upload a purchase agreement and view completed appraisal product Allows the user to create new automated review orders using the Review option under the Orders main menu Read Only access will all
24. ew with rules that target risk These rules are based on experience input of FNC s Chief Appraiser and other Real Estate and Appraisal Quality Control subject matter experts On going analysis of appraisals enhances and updates this series These rules are not published in existing industry sources guidebooks This series focuses on potential red flag issues Its goal is to mitigate risk and provides alerts to areas within the appraisal that may warrant follow up action such as inconsistencies and weak support for the final valuation External Data Series This set of rules supplements GAAR by bringing in external sources of data The focus of this module is to provide additional market information about the subject property and its neighborhood For example the subject property s gross living area as reported in the appraisal is checked against public records A market based price trend and momentum analysis is also provided to identify declining trends FHA Series The FHA series automatically reviews each appraisal checking for FHA s minimal property standards All FHA appraisals must undergo manual review The FHA GAAR series accommodates the process by providing the reviewer with alerts based on the automated review The FHA rules search the appraisal for certain keywords that may indicate a problem and if any red flags are found an alert is issued UAD Series The UAD Uniform Appraisal Dataset is a collection of very specific i
25. ewer be reviewed by a processor and approved before the order can be assigned to a service provider The appraisal product has been uploaded in CHQ but data cannot be analyzed from the appraisal format received Please verify the appraisal is either Al Ready MISMO or 1 Generation PDF The upload to UCDP failed and must now be researched to determine what caused the failure Once any adjustments are made the file can be manually uploaded again to UCDP An order is in this status after it has been entered using the Review order form and the valuation product has been uploaded The valuation product is currently being reviewed by GAAR An order is in this status when it is initially received and is waiting for the appraisal file to be uploaded The order has been manually placed on hold pending information to determine the next step needed for the order in the CHQ process This status occurs automatically when a service provider on AppraisalPort or InspectionPort accepts the order with a condition The Message Log records the condition i e higher fee The appraisal has successfully been loaded in CHQ and GAAR and Appraisal Score have successfully executed The appraisal GAAR and Appraisal Score Report are now available for viewing from the Associated Files tab This status occurs automatically when the service provider rejects the service request on AppraisalPort or InspectionPort This status occurs automatically when the servi
26. f My Computer 1004 Tulare pdf 642010 Expense Report xls Am My Network File name 004 3 pdf hd Places Files of type El Files Cancel 11 Use the File Type drop down arrow to select Appraisal Report 12 Click Upload Select File File Type Appralsal Report 12 The appraisal product will upload to the order and begin the internal review process Search for Orders 31 2012 FNC Inc All Rights Reserved The Search module in CHQ provides users the ability to enter search criteria and find the order s they wish to open There are three search menus available which provide many options for a user to search for an order My Orders General Search and Research The following pages provide a few examples on how to search for an order Search by Correspondent Loan Number 1 Click the Orders menu 2 Select Search 3 Click to expand the General Search menu 4 Select By Correspondent Loan Number Collateral Headquarters Windows Internet Explorer File Edit View Favorites Tools Help qir Favorites E Collateral Headquarters HQ i 1 Jl e Simple Tool Support Pa E EERSTENS I re j A drine tr atirar Order 5 Lal YaNnagdement Ad Savon A A Review 2 Search Result Bl auto Sync My Orders Research Status By Property Address By Service ACCEPTED By Status APPROVED ag CUP Today Due Tomorrow APPROVED W Past Due sa
27. ge A Click Compose New Message to enter and send a new message B Each message received will list who the message is from along with the subject of the message C A closed envelope icon indicates a new message An open envelope icon indicates a read or opened message D Click the plus sign button to open the body of the message Click the same button to close the message E Click the reply icon to send a reply to the received message F Click the edit button to change the status of the message from new to read G Mark the Show system messages checkbox to view all system generated messages W Show system messages Print Current View E Subject Doc ID Service Type Post Date Edit Jane Smith B j approved 20101124 1242 1 1004 URAR 11 24 2010 12 05 19 PM F Compose Hew Message A j To Compose a New Message 1 Click Compose New Message 45 2012 FNC Inc All Rights Reserved Loan Information Associated Files Log and Message UCDP show all messages in same folder C Show system messages Print Current View Sa Compose Mew Message Expand All Jane Smith approved 20101124 1242 1 1004 URAR 11 24 2010 12 05 19 PM Compose New Message 2 Enter a Subject and Body 3 Click Save Note Before clicking Save to send the message you can check your spelling by clicking the Check Spelling link or you can mark the message for a follow up red flag by selecting the Follow up required chec
28. gher the recommendation Work Offline A Exit 0 100 200 300 400 500 606 00 806 900 1000 GAAR Compliance Indicator The fewer the issues indicated the higher the compliance MARY ISSUES FEW ISSUES Prints this page Add a File to the Associated Files Page 1 Under the Add File section click the Browse button to retrieve the file being uploaded 43 2012 FNC Inc All Rights Reserved 2 Use the drop down arrow to select the File Type Note It is important to select the correct file type when uploading a file Your options are to select either Purchase Agreement when uploading a sales contract or Other Documents for all other types of files 3 Click the Upload button Select File Se 1 File Type other Doces EJ 2 3 Email a Document from Associated Files 1 Mark the checkbox es of the file s you wish to send 2 Enter the email address of the recipient s Separate multiple email addresses with a comma 3 Click Send Email Show all files associated with the same folder File Type Edit Doc Id Date EL Appraisal Report 20101109 1202 1 11 10 2010 3 50 23 PM Appraisal Score 1 3 Email Selected Files to test email com 2 Log and Message 44 O 2012 FNC Inc All Rights Reserved The Log and Message Page contains a listing of all messages associated with an order Messages can be composed read and replied to from this pa
29. he Workspace Note Order status can be found in both the Search Results and the Order Summary Collateral Headquarters Windows Internet Explorer te El A cotteralhg com q pl E Bing Pr Ste ASE A a a a File Edit View Favorites Tools Help yy Favorites E Collateral Headquarters One Simple Tool Support HO Collateral Headquarters E irrar LM ae 5 APP E PI REVIEW Search Result 6 Auto Sync Refresh Results Export to Excell Generate Chart Show Results Hide Results Displaying page 1 of 1 items 1 to 4 of 4 PA o A A A 12345 EXCEPTION REVIEWER Automated Review 9 7 2011 2 00 07 PM 1934567 EXCEPTION REVIEWER Automated Review 9 7 2011 3 21 25 PM Aa 12321 EXCEPTION REVIEWER Automated Review 9 12 2011 9 49 30 AM y Fi 77157715 EXCEPTION REVIEWER Automated Review 9 26 2011 11 57 29 AM ssflaying page 1 of 1 items 1to 4of4 hd M Past Due or Due Today from Service Provider M Cue Tomorrow from Service Provider Selected Order Locked By Kagan Coughlin 9 26 2011 12 24 58 PM 3 Doc Status EXCEPTION REVIEWER Correspondent Loan Number 77157715 Doc ID 20110926 0006 1 Folder 20110926 0006 Service Automated Review Address 123 WESTBURY CIR OXFORD LAFAYETTE MS 38655 Borrower Appraised Value Correspondent Price Correspondent Second National Bank Sales Price 50
30. information includes Business Unit Fannie Seller Service Number and Freddie Seller Service Number The Submit to Fannie and Submit to Freddie checkboxes allow you to determine which GSE can be both to submit files to 5 Click Save 4 2012 FNC Inc All Rights Reserved Collateral Headquarters Windows Internet Explorer OU Y https collateralhq fncinc com default aspx pageld entrytop File Edit View Favorites Tools Help we Favorites E Collateral Headquarters Ho Collateral i a t 1Q Headquarters z i Suppor Orders User Management 1 Manage Subordinate Users Basic Information io Provider List 3 a Org Pk CORRESPONDENT NAME SECOND NATIONAL BANK g 11186 Add Loan Officer Broker Correspondent Name Correspondent ID Second National Bank Branch Number Parent Group Chase Correspondent ii Code C ew EE ax Jug Price Plan Fee Plan E 1s Billable E Allow Rush Ordering E Display vendor fee Comments A Business Unit IV submit to Freddie Freddie Seller Service Number 999999999 vr Add a New Loan Officer Broker 1 Click the User Management menu 2 Select Manage Subordinate Users 3 The Correspondent page will open 4 Click the Add Loan Officer Broker button 5 2012 FNC Inc All Rights Reserved E Collateral Headquarters Windows Internet Explorer le https collateralhg fncinc com default aspx pageld entrytop y
31. isal The chosen rule will highlight in green on the appraisal and the rule definition will be displayed at the bottom of the page GAARViewer Windows Internet Explorer Soc a E File Edit View Favorites Tools Help ot PS cnanviewer i Page E Toos ir P GAAR Viewer 1 Renshaw Place Palm Coast FL 32164 6628 oy canzcompianc Eee FNC C ATT 000 05 19581106180 FNC C ATT 000 06 Uniform Residential Appraisal Report File envi_pass FNC C IMP 075 00 Collateral DAA Se FNC City Palm Cosst State FL Zip Code 32164 6628 FNC C IMP 093 00 i Danar of Public Record Grahm and Ginger Kraker County Flagler ENC C IMP 096 00 Legs Description Lot 48 Block 72 Section 44 Palm Cosst FNC C IMP 107 4 Assessors Parcel 07 11 42 8044 00720 00480 Tax Year 2005 R E Taxes 5 574 64 Neighborhood Name we are good Wap Referente 45 1 Census Tract 0602 02 FNC C IMP 105 00 Occupant WJowner C Jrenant C scant Special Assessments 3 None Jeu D HOA 3 WA C leer yasar Cle month 9 ENC C IMP 108 0 Property Rights Apersised W ree Simple lessehola Jother describe OF i Assignment Typs Purchase Transaction M Refinsrce Transaction Jother describe FNC C IMP 111 0 Leandar Client Chesspeske EMail Address 1111 Main Strest FNC C IMF 114 00 ls the subject property currently offered for sale or has it been offered for sale in the twelve months prior to the effective date of this appraisal fyes No ENC C IMP 126 00 Report data source s
32. kbox Compose New Message From Jane Smith Loan 123456 Document ID 281801124 1242 1 Subject order recertification ay d Message Body Please order a recertifictation on this loan Thank you 57 4000 A Mark As New a Dr ollow up required Y Service Provider Customer Check Spelling 3 UCDP 46 2012 FNC Inc All Rights Reserved The UCDP page will display the Business Unit number Fannie Seller Service number and or Freddie Seller Service Number as well as the results Success or failure of the appraisal product upload to UCDP Click the Summary Report link at the bottom of the page to view a summary of the upload In the case of a failure the Summary Report will provide further details on why the upload was not successful When the upload Is successful the status of the order will be Ready for Review and the appropriate SSR s will be available under the Associated Files page When the upload fails the status of the order will be Exception UCDP f there is a failure the UCDP page will display the cause of the failure and can then be used to manually override the exception or a corrected file can be re submitted under the Associated Files page The UCDP page is available to those users who have been given access within their individual user profile If you do not see this page any UCDP issues will be handled by the correspondent To be granted access to the UCDP page contact your system administrator No
33. ll out the short form below to identify this appraisal 2 Browse your desktop and select the file to upload Select Appraisal Report as the File Type 3 Check the Feedback Report for your automated review results or access OC Vigilance under the Review tab to verify your comparables Date Time Ordered Correspondent Loan Number Investor Loan Number Correspondent 9 26 2011 11 46 44 AM 77157715 7654321 Second National Bank 123 Westbury Circle Street Prefix Street Unit Suffix Zip Service Type City State County 38655 Automated Review e OXFORD LAFAYETTE 5 E Internet Protected Mode On 6 The order confirmation screen will open 7 Click Upload Files to upload the completed appraisal product to the order 28 2012 FNC Inc All Rights Reserved E Collateral Headquarters Windows Internet plorer KO E https www collateralhq com File Edit View Favorites Tools Help iy Favorites Collateral Headquarters Collateral aes 2 HQ Headquarters YE opie roo Support order contmaton 6 P Document ID Folder 28110926 6606 1 20110926 0006 Service Received Automated Review 9 26 2011 11 46 44 AM Property Address Status 123 WESTBURY CIR OXFORD MS 38655 INCOMING NEW rr 7 Internet Protected Mode On Upload an Appraisal Product 8 The order will open to the Associated Files page Click the Browse button under the Add File section 29 2012 FNC Inc All Rights Re
34. n Manual Override ManualOverideRequired Gateway Note Summary Report 2 The UCDP Gateway window will open 3 Use the drop down arrow to select the appropriate Override Reason 4 Enter any Comments 5 Click the Submit button Override Windows Internet Explorer Fa 7 N y 1 wry y 2 https uat fnecinc com ucdp Submission Override 201LAGOBSNTGKLGPS8 a X File Edit View Favorites Tools Help sup Favorites E Override WFIMC UCDP Gateway 2 Override Submission ID 2011 AGOB5NTGKLGP538MD Loan Number 45674567 Appraisal Hard Stop Code Hard Stop Description 1 101 Appraised value is less than 5 000 Override Reason Comments Value is correct and validated by lender LE 3 override comments 4 MI gt Copyright 2011 All Rights Reserved FNC INC Es Internet Protected Mode On B Submit a Corrected File 50 O 2012 FNC Inc All Rights Reserved After reviewing the Summary Report and requesting and receiving the corrected appraisal product 1 Open the appropriate order and navigate to the Associated Files page 2 Click the Browse button under the Add File section Loan Information eel o and Message UCDP Show all files associated with the same folder a Other Documents 20111011 0007 1 10 11 2011 11 32 44 AM E Appraisal Report 20111011 0007 1 10 11 2011 11 32 38 AM Email Selected Files to Separate multiple recipients with a comma Send Email Select File
35. n of form XXX 006 00 Rule Number Uniform Residential Appraisal Report URAR Sections of Form SUB Subject e CONT Contract N Neighborhood o S Site IMP Description of Improvements SCA Sales Comparison Approach ATT Appraisal Attachments GAAR Examples e Compliance Series FNC C SCA 099 03 SCAHI S Sales Comparison Analysis History SCAVALUE Indicated Value by Sales Comparison Approach REC Reconciliation CA Cost Approach PUDI NFO PUD Information CERT Appraiser Details EXT External Rule Date of Sale Time Field for any comparable 1 3 is more than six months old FNC C SCAHIS 024 01 COMPARABLES DATE of Prior Sale Transfer Field contains date for the year prior to the date of sale of the comparable sale e Risk Series FNC R SCA 099 01 Date of Sale Time Comparables Fields for any comparables contain NEGATIVE adjustments and are closed sales FNC R SCAHIS 030 01 Price of Prior Sale Transfer COMPARABLES Prior Sales Price is HIGHER than COMPARABLE S PRICE reported in appraisal e External Data Series 54 O 2012 FNC Inc All Rights Reserved FNC EXT MKT 000 38 Zip Code 1 month Median Price trend is decreasing at a faster rate than it has been over the last 12 months FNC EXT PROP 000 16 The most recent recording for the Subject Property Is a Distressed Sale e FHA Series FNC FHA SCA 066 01 Proximity to Subject Field does not contain both a numeric e
36. nstructions for how to fill out an appraisal form Since the instructions are consistent and all appraisers are required to follow them explicitly underwriters will see uniform terms terminology and descriptions in the appraisals The GAAR engine includes Compliance rules to check appraisal conformance to these UAD requirements The goal is to make sure the appraiser has completed the form properly such that when an appraisal is subsequently processed by your systems and submitted to the UCDP that no UAD issues are present Appraisal Forms Supported By GAAR 53 2012 FNC Inc All Rights Reserved March 2005 e Fannie Mae 1025 Freddie Mac 72 Small Residential Income Property Appraisal Report GAAR Naming Convention Ex FNC C CONT 006 00 Fannie Mae 1004 Freddie Mac 70 Uniform Residential Appraisal Report URAR March 2005 Fannie Mae 1004C Freddie Mac 70B Manufactured Home Appraisal Report March 2005 Fannie Mae 2055 Freddie Mac 2055 Exterior Only Inspection Residential Appraisal Report Fannie Mae 1073 Freddie Mac 465 Individual Condominium Unit Appraisal Report March 2005 Fannie Mae 1075 Freddie Mac 466 Exterior Only Inspection Individual Condominium Unit Appraisal Report did did not analyze the contract for sale for the subject Description field is blank and ASSIGNMENT TYPE is noted as PURCHASE TRANSACTION XXX FNC Ownership X C Type of Rule Compliance Risk External FHA XX CONT Sectio
37. ntry AND one of the terms north northeast northwest south southeast southwest west or east FNC FHA CONT 009 01 Sales Price field for Contract Price is not blank or does not contain the term REFINANICE REFI AND the box is checked Refinance Transaction in the Subject Assignment Type section e UAD Series GAAR Viewer FNC C CA 006 01 Estimated Reproduction or Replacement Cost New More than one box is checked and field INDICATED VALUE by COST APPROACH contains a value FNC C I MP 069 01 FOUNDATION Evidence of Dampness Box is checked 55 O 2012 FNC Inc All Rights Reserved The GAAR Viewer is a reviewer tool that provides a visual of the GAAR findings for an appraisal Open the GAAR viewer by clicking the GAAR button in the Associated Files tab Loan Information P Associated Files Log and Message UCDP 52 Show all files associated with the same folder Hit File Type Edit Doc Id Date Oo 4 Other Documents 20110907 0010 1 9 7 2011 2 00 45 PM o 4 Appraisal Report 20110907 0010 1 9 7 2011 2 00 35 PM Email Selected Files to Separate multiple recipients with a comma Once opened the GAAR viewer will list all rules that fired against the appraisal on the left hand side of the screen while displaying the appraisal file on the right The red highlighted areas indicate where a rule fired against the appraisal Select a rule from the list on the left to pinpoint the location of that rule firing within the appra
38. ome screen will be displayed providing order summary information about orders that are currently in the CHQ pipeline 18 2012 FNC Inc All Rights Reserved Collateral Headquarters Windows Internet Explorer e ad E bttps www collateralhg com File Edit View Favorites Tools Help diy Favorites Collateral Headquarters tie Collateral One Simole Tool Support 1Q Headquarters dd 0H Support j gerne A user Management A roere Sl Welcome Kagan Coughlin Below is a summary of the orders that are in the pipeline ORDER SUMMARY for Correspondent Portal as of Sep 26 2011 11 04AM CUSTOMER Second National Bank Orders Created Today 0 Orders Assigned to Service Provider s 0 Orders Accepted by Service Provider s O Orders Assigned to You 5 Orders Ready for Review 0 Orders Currently in Review 0 Orders Closed Today 0 Internet Protected Mode On CHQ Menu Toolbar The CHQ Menu Toolbar provides access to all modules within CHQ 19 O 2012 FNC Inc All Rights Reserved e Orders provides access to the Search module e User Management provides users the ability to add a new loan officer to a Correspondent e Administration provides users the ability to change their password e Logout allows a user to log out of their current CHQ session Note Depending on how you are set up in CHQ you may not have access to the User Management menu Search Results The Search Results section of CHQ will
39. ordinate Users Basic Information Access Control Level Email Alerts Create accounts for your Loan Officers Brokers by entering their contact information and iia P selecting their user names They will receive confirmation e mails with temporary login User Name Sa III Loan Officer Id First Name Last Name MI 1234 Benes Suffix E Email Address E po jJjones custabc com Notes Edit an Existing Loan Officer Broker 1 Click the User Management menu 2 Select Manage Subordinate Users 12 2012 FNC Inc All Rights Reserved 3 The Correspondent page will open 4 Locate the appropriate loan officer broker the Edit button fs Collateral Headquarters Windows Internet Explorer ey https collateralhg fncinc com default aspx pageld entrytop File Edit View Favorites Tools Help y Favorites Collateral Headquarters tio Collateral One Simple Tool Support 19 Headquarters lt rc a Pcia Mrderc I jeer A LN Pe o rw Orders User Management rato Logout 4 Manage Subordinate Users Basic Information od Provider List 3 A CORRESPONDENT NAME SECOND NATIONAL BANK 11166 Add Loan Officer Broker Correspondent Name Correspondent ID Second National Bank Parent Group Address 1 EA AAA l Address 2 City Zip Code iene E Fax 4 Internet Protected Mode On 5 The selected loan officer broker will open Make the needed edits or
40. ow a user to search for an order and view order information Read Only users are not able to save any changes updates to an order User can access view and maintain orders created by other loan officers brokers within their Customer Provides the loan officer broker access to create a new service request using the manual order form Provides the customer user with access to all orders associated with any customers who have been selected as children customers A user with this attribute is able to update the existing service request type under the Loan Information page or add an additional service to the order using the Add New Service page Allows a user to view and modify UCDP information within an order When this access control is selected the user will see a UCDP page in the workspace of each order Provides the user the ability to upload and view appraisal files The Email Alerts page is used to set up a loan officer broker to receive email alerts outside of CHQ based on certain events within the system Email alerts can be generated and sent to a loan officer broker based on order status changes when an inspection date Is set and when there is a new message received for an order 10 2012 FNC Inc All Rights Reserved Mark the appropriate checkboxes for the events you wish the loan officer broker to receive email alerts for Click the Save button Note Use the Select Deselect All button to check or uncheck all option
41. r the order will auto populate Street Enter the street number and name including any prefix suffix or unit number and then click the Populate button CHQ will distribute the address into the appropriate fields Street Type the Street Number directly into this field if not using the Populate option Prefix Type the Prefix directly into this field if not using the Populate option Street Type the Street Name directly into this field if not using the Populate option Suffix Type the Suffix directly into this field if not using the Populate option Unit 4 Type the Unit Number directly into this field if not using the Populate option Zip Enter the subject s Zip Code and then click the Complete button CHQ will auto populate the City State and County fields based on the zip code entered Service Type The Automated Review option will automatically be selected All orders should have Automated Review selected as the Service Type City Type the City directly into this field if not using the Complete option State Use the drop down arrow to select the State if not using the Complete option County Type the County directly into this field if not using the Complete option 5 Click Submit 27 2012 FNC Inc All Rights Reserved File Edit View Favorites Tools Help y Favorites Collateral Headquarters Collateral 5 a e j HQ Headquarters iar i E To start the review process now follow these three simple steps 1 Fi
42. racters One or more uppercase characters One or more special characters One or more numbers 3 Select and enter a Secret Question and Secret Answer 4 Click Save when you are finished Note The password you select will expire in 90 days Collateral Headquarters Windows Internet Explorer OU https collateralhq fncinc com default aspx pageld login File Edit View Favorites Tools Help ve Favorites Collateral Headquarters Change Password Change Password This is your first time logging into the system your password has been reset or your password has expired Please provide a new password and password question and answer Your password must contain at least 8 characters no spaces have one lowercase letter one uppercase letter one number one special character 02 5 _ and not be one of your last 6 passwords User Name jsmith Old Password Confirm New Password New Secret Question favorite color New Secret Question Answer Y Internet Protected Mode On Sa y Q10 v 5 A message will pop up indicating you have successfully changed your password Click the OK button 17 2012 FNC Inc All Rights Reserved Collateral Headquarters Windows Internet Explorer va fee Sees OW Collateral Headquarters H User Name loanofficer Password E Internet Protected Mode On Upon logging in to CHQ a welc
43. re the product is completed by the service provider An order that is cancelled but the service provider is due a partial or full fee for work completed After the review of the valuation product report is complete the order is manually changed to this status if the reviewer determines that the loan should not be approved The report is deemed unacceptable because of missing incomplete or inaccurate information The report has been received from the service provider and is currently being reviewed by GAAR A reviewer underwriter has determined that an escalated review is needed for the order by selecting the Escalated Review Required reviewer decision The order was found to be a duplicate of an open existing order based on property address An entry in the message log is made stating which order was a match to the current order Indicates the system was unable to automatically assign the order or the service provider rejected the order Before manually assigning an order the user should read the Message Log to learn the history Access Instructions were entered by the Customer on the order form and must 25 O 2012 FNC Inc All Rights Reserved Exception Reviewer Exception UCDP In Process Incoming New On Hold Provider Accepts w Condition Ready For Review Rejected Online By Provider Rejected No Provider Response UCDP in Progress Waiting For Payment Wholesale Waiting for APSL With Revi
44. rice 50 00 Channel Loan Officer Broker Kagan Coughlin d Loan Amount 0 00 Sub Loan Type Due to Correspondent Due From Service Provider Government Case Number Reviewer Inspection Date Workspace Directly under the Order Summary is the Workspace The Workspace consists of four different working pages Loan Information Associated Files Log and Message and UCDP An explanation of each working page can be found within the Working with Orders section of this manual 23 2012 FNC Inc All Rights Reserved Loan Information Associated Files Log and Message UICDP Correspondent Loan Number Borrower First Name Borrower Last Name Loan Purpose Loan Amount Sales Price Owner Estimated Value Investor Loan Number Government Case Number Sub Loan Type sd E High Value Property Fl 1004 m0 Required Save Status Definitions CHQ is a status based system The status of an order indicates at what point in the CHQ process the order is currently in The statuses highlighted in all bold print are the statuses that will be seen used most often 24 O 2012 FNC Inc All Rights Reserved Accepted Approved As Is Approved With Conditions Assigned to Provider Auto Assign Reviewer Cancelled By Request Cancel Pending Cancelled Duplicate Request Cancelled General Cancelled Refund Due Cancelled With Fee Declined Draft Not Acceptable Draft Received From Provider E
45. ross the board FNC C SCA 348 01 Adjusted Sales Price of Comparables The Net adjustment for COMPS 1 exceeds 15 percent of the unadjusted sales price FNC C SCA 348 01 Adjusted Sales Price of Comparables The Net adjustment for COMPS 4 exceeds 15 percent of the unadjusted sales price FNC C SCA 351 01 Adjusted Sales Price of Comparables The Gross adjustment for COMPS 1 exceeds 25 percent of the unadjusted sales price FNC C RECDATE 000 02 Effective Date of the Appraisal Field contains date thatis more than 120 days older than current date 12 06 2007 GAAR External FNC EXT N 012 01 There is a decrease in subject neighborhood Price trends FNC EXT SCA 219 02 The Subject Number of Bedrooms is non conformina to the neighborhood when the neighborhood is homogenous FNC EXT SCA 219 03 The Subject Number of Bedrooms is non conforming to the neighborhood FNC EXT SCA 228 02 Bedrooms of Comp as reported in the NCD varies significantly from the subjects Bedrooms as reported in the NCD for at least 2 of the 1st 3 comps FNC EXT SCA 237 01 Gross Living Area of subject property reported by Appraiser 3 166 differs significantly from the NCD 2484 Collateral DIVA Data and Analytics for the Real Estate Industry We know the score 009 FNC Inc All Rights Reserved Terms of Use Privacy Policy as a service of FNC 58 2012 FNC Inc All Rights Reserved Administration Change Password The Administration menu pro
46. rters m HO Collateral 19 Headquarters One Simple Too One Simple Tool Order Assign Review See How lt Works CHO for Management Companies Grow your business while cutting your Turbocharge your appraisal review To get help setting up your Collateral costs With Collateral Headquarters process with a consistent automated Headquarters contact us here you can automatically order assign review process Collateral documents track and review your collateral arrive in a secure data stream documents from one revolutionary automatically screened for accuracy system and completeness mid 3 F es CHANGE YOUR BUSINESS Y CHANGE YOUR BUSINESS Y for CHQ Now gt 3 Enter your assigned User Name and Password 4 Click the Log In button 15 O 2012 FNC Inc All Rights Reserved Collateral Headquarters Windows Internet Explorer ee File Edit View Favorites Tools Help py Favorites Collateral Headquarters Password E Internet Protected Mode SSS Change Temporary Password When logging in for the first time you will be prompted to select a permanent password 16 2012 FNC Inc All Rights Reserved 1 Enter your temporary password in the Old Password field 2 Select and enter your new password into the New Password and Confirm New Password fields Note Your password must be at least 8 characters and include all four of the following requirements One or more lowercase cha
47. s Windows Internet Explorer o o eS OU T El https www collateralhg com 3 gt lt Bing Pr File Edit View Favorites Tools Help mie AO y Favorites Collateral Headquarters o PA HQ Than nah N One Simple Tool Support Orders 4 User Management Adm Ame Review Search Result 7 El Auto Syne Refresh Results Export to Excel Generate Chart Show Results Hide Results Displaying page Lof 1 items 1 to 1 Correspom 1 Numb oa SS as ee a fo Sees oleae TATI AAA A r EG AAA A E E K i ihe roe errana eA orbaina Tiara a mA p Bena aft 7 PL L L El J gt 7 F ME AAA PA A i TEE Li Pe POET L 8 H r 75 EXLEP A REVIEYERA AME 1 E Sy fy 2 L calf otto Al Pr lO a 1 L i p p WFF LJ T La ALL playing page 1 of 1 items 1 to 1of1 E Past Due or Due Today Form Service Provider M Due Tomorrow from Service Provider O Selected Order Locked By Kagan Coughlin 9 26 2011 12 24 58pmM 9 Doc Status EXCEPTION REVIEWER Correspondent Loan Number 77157715 Doc ID 20110926 0006 1 Folder 20110926 0006 S Service Automated Review Address 123 WESTBURY CIR OXFORD LAFAYETTE MS 38655 Borrower Appraised Value Correspondent Price Correspondent Second National Bank Sales Price 0 00 Channet Loan Officer Broker Kagan Coughlin Loan Amount 50 00 Sub Loan Type Due to Correspondent Due From Service Provider Government Case Number
48. s at the same time Collateral Headquarters Windows Internet Explorer htps clientname fnccms com File Edit View Favorites Tools Help y Favorites Collateral Headquarters IN HQ feodvccrters One Simple Tool Support ns r ders A See ee Manage Subordinate Users Basic Information Access Control Level Emai alerts C send e mail notifications to users for specific order milestones Check the box for any combination of events below and this user will receive an email notice when an order they are assigned to reaches any of these markers Select Status Non Status Alerts C M inspection date has been set ACCEPTED M New message has been received V APPROVED AS IS W APPROVED WITH CONDITIONS ASSIGNED TO PROVIDER CANCEL PENDING CANCELLED BY REQUEST Pl CANCELLED DUPLICATE REQUEST Z CANCELLED GENERAL CANCELLED REFUND DUE CANCELLED WITH FEE DECLINED NOT ACCEPTABLE DRAFT RECEIVED FROM PROVIDER EXCEPTION DUPLICATE ORDER EXCEPTION MANUAL ASSIGN EXCEPTION PROCESSOR EXCEPTION REVIEWER Save Internet Protected Mode On all After completing the new loan officer broker setup click the RETURN TO Correspondent link under the Basic Information page to go back and continue adding users or editing users in the current correspondent 11 2012 FNC Inc All Rights Reserved Orders User Management Administration Logout Manage Sub
49. sal Score results GAAR 52 2012 FNC Inc All Rights Reserved What is GAAR e The Generally Accepted Appraisal Rules GAAR_ is a collection of standardized appraisal review rules that Check for compliance with respect to regulations and industry standards Search for inconsistent unusual or potentially aggressive opinions that reduce the credibility of an appraisal report Disclose unusual property traits or omissions in the valuation report itself that increases collateral risk in the lending decision Purpose of GAAR e Enhance speed of valuation review process e More efficient reviews of valuation products e Adds consistency to the review process e Quality control in the valuation review process e Allows users to focus on problem reports for a more thorough manual review e Provides automated tracking of valuation review procedures guidelines and results Locations in CHQ e GAAR results can be found in CHQ Associated Files e Appraisal Score Report e GAAR Viewer GAAR Categories Compliance Series The foundation of the compliance rule set is based on a variety of appraisal guidelines and regulatory requirements such as the Uniform Standards of Appraisal Practice USPAP along with Government Sponsored Enterprises GSE s such as Fannie Mae and Freddie Mac This series reflects industry minimal appraisal standards and guidelines Risk Series This series provides the next level of revi
50. sc a AAA 16 CHO Ment Too Diada 19 DOANE A po CPP E A AO 20 OTAN aos 21 OA ES UMD DA io 22 WAS 23 Status DEMONIOS iii 24 Create a NeW Ordenada 26 Create a NeW Order for Re Messina 26 Upload an AOD alSdl ProqU class 28 Search TOF Ode Simat 31 By Loan Nun De Rca dada 31 By Property Add ES Sesana a a ANS 34 MY OS cra ns 37 Working WIEN Orders narices 39 Loan INTONACO q POR POR PARES CO 5 o 0 O teres A A 39 PSSO CIA COO lei Sidi 40 OO 40 ett ea ree a cr hea rc eta ea dcr tcl a E SPaae ale aa 41 Aaa ps I APE cin ces o ae E E aucun Au ed ee eto 43 PS o O ee a E AES 43 LOg ana MC SSAC masia 44 A deveevicsuhe a E a cenianial 45 IED 46 EXCEL UE aia iia 48 Manta OEM 49 Sube Gorrected AD Dr alSalP KOC Uat ais 50 A 52 GAAR WIG W Cl ena s 55 ADO Sal COS 56 Change PasSWodiunatnai ii 58 SUD Ecos 59 3 O 2012 FNC Inc All Rights Reserved Administration The User Management module is used to add and maintain Correspondent Loan Officer and UCDP information Add Edit UCDP I nformation 1 Click the User Management menu 2 Select Manage Subordinate Users 3 The Correspondent page will open Add edit basic information about the correspondent like address and phone number Note The Price Plan Fee Plan Is Billable Display vendor fee and Allow Rush Ordering fields do not apply to the current use of the system and should be left as is 4 Scroll down to the UCDP section and add or edit necessary information This
51. scalated Review Exception Duplicate Order Exception Manual Assign Exception Processor The service provider has accepted the assignment This will occur automatically when service providers accept the assignment on AppraisalPort or InspectionPort The received product has been reviewed and the reviewer decision of Acceptable has been selected The received product has been reviewed and the reviewer decision of Acceptable with Minor Defects has been selected The product is approved and values are now avallable for viewing by the Customer The order has been assigned to the service provider either automatically or manually but not yet accepted or rejected by the service provider The valuation product has been received and GAAR has run The order is ready to be auto assigned by the system or manually assigned to a reviewer A processor should select this status if he she receives notification to cancel the order A CHQ user can manually place the order in this status when waiting on confirmation to officially cancel the order or to put it back in an active status After researching an Exception Duplicate Order place the order in this status to cancel when duplication is verified This is a catch all status to use when cancelling an order if the reason for the cancellation does not fit into any of the other Cancelled statuses An order that has been paid for by the Customer when it was placed and is cancelled befo
52. served E Collateral Headquarters Windows Internet Explorer SE El https www collateralhg com x a x E Bing File Edit View Favorites Tools Help y Favorites Collateral Headquarters HS Collateral ee ee ae 2 HQ Headquarters o ene support Order Locked By Kagan Coughlin 9 26 2011 12 00 29 PM Doc Status INCOMING NEW Correspondent Loan Number 77157715 Doc ID 20110926 0006 1 Folder 20110926 0006 Service Automated Review Address 123 WESTBURY CIR OXFORD LAFAYETTE MS 38655 Borrower Appraised Value Correspondent Price Correspondent Second National Bank Sales Price 50 00 Channel Loan Officer Broker Kagan Coughlin Loan Amount 50 00 Sub Loan Type Due to Correspondent Due From Service Provider Government Case Number Reviewer Inspection Date Loan Information Associated Fies Log and Message UCOP Show all files associated with the same folder No records to display Email Selected Files to Separate multiple recipients with a comma Send Email Select File File Type select one Eb Internet Protected Mode On 9 Select the appraisal product file being uploaded from the browser window 10 Click Open 30 O 2012 FNC Inc All Rights Reserved Choose file Look in Ej Desktop T My Recent New Baseline Documents New cms New Reports module PHH Reports Online Help shower invites g 1004_1208 AS PA 21004 1451 _2nd_St po
53. statuses at once and return all orders you have created Note To search for orders that have a new message and or a follow up mark the checkbox es at the bottom of the page 5 Click Search Collateral Headquarters Windows Internet Explorer OO gt e nuosrmarcotaenzcon x SCS File Edit View Favorites Tools Help iy Favorites Collateral Headquarters Hi Colloterc Headau pne Simple Tool support r r ce kani iio r Review Search la Search Result E puto Sync My Orders 3 EEEE Research Status ACCEPTED EXCEPTION MANUAL ASSIGN Fl APPROVED AS IS J Pl EXCEPTION PROCESSOR APPROVED WITH CONDITIONS EXCEPTION REVIEWER ASSIGNED TO PROVIDER EXCEPTION UCDP AUTO ASSIGN REVIEWER IN PROCESS CANCEL PENDING INCOMING NEW IF CANCELLED BY REQUEST Fl on HOLD Pl CANCELLED DUPLICATE REQUEST PROVIDER ACCEPTS W CONDITION CANCELLED GENERAL READY FOR REVIEW CANCELLED REFUND DUE REJECTED ONLINE BY PROVIDER CANCELLED WITH FEE REJECTED NO PROVIDER RESPONSE Dc with New Messages Orders with Messages marked as Follow Up Orders with New Messages or Messages marked as Follow Up EJ s Internet Protected Mode On 6 All orders associated with the loan officer in the statuses selected will be displayed in the Search Results 38 O 2012 FNC Inc All Rights Reserved 7 Click the magnifying glass on the left side to select an order 8 The order will open in t
54. te The UCDP page screen shot below represents a successful file upload Loan Information Associated Files Log and Message UCP Business Unit PT685626 Submit to Fannie Submit to Freddie Fannie Seller Service Number Freddie Seller Service Mumber 27541060084 999999999 Loan Number 477157715 Submission ID 20119NIIGCOHNUJGKECA UCDP ID 1100058F95 Fannie Status 158088 Freddie Status 150008 Recent Submission 9 26 2011 12 14 48 PM Recent Finding 9 26 2011 12 16 37 PM Gateway Status Complete Complete Gateway Note Summary Report Example of a Summary Report 47 2012 FNC Inc All Rights Reserved E UCDP Summary 20114GOBS5NTGKLGP58MD Windows Internet Explorer e 2 https uatfneine com ucdp Submission UCDPReport 201 LAGOBSNTGELC 4 X lo Bing Pp Eile Edit View Favorites Took Help ir Favorites E UCDP er 2011 AGOBSNTGKLGPS8MD UCDP SUBMISSION SUMMARY REPORT Document File Owner Correspondent Portal A Fre ddie Lender Loan Number 45674567 UCDP Document File ID 1100050616 Mac AN F Submitted Date Time 10 11 2011 11 35 25 AM We make home possible ni M Report Date Time 10 11 2011 11 36 32 AM an e ae Document File Status Exception Manual Override UCDP Submission Summary Report Report Date Time a 11 11 36 32 Document File ID 110005C616 Document File Exception Manual Lender Loan Status Override Number asias Doument File Die Correspondent Portal 5 N
55. umber Status Code Description Freddie Mac ee 150003 jeden eae encountered while processing submission Review the HARD E ce oe NOT SUCCESSFUL Hard Stop s encountered while processing submission Review the HARD Fannie Mae 275410004 150003 ES Appraisal 1 67 Legare St Charleston SC 79401 Submitted Date Time 10 11 2011 11 35 26 AM Document Status 150003 Subject Address 67 Legare St Charleston SC 29401 Form Type 10043 2005 UAD UAD Version 9 2011 Appraised Value 2 750 Date of Appraisal 05 31 2011 Appraiser Jasper 444555666111222333 Supervisory Appraiser fi Comp 1 66 Legare St 5C 29401 Charleston 322 000 Comp 2 68 Legare St 5C 29401 Charleston 392 000 Comp 3 69 Legare St SC 29401 Charleston 360 000 Hard Stop Override Position Code Description FNMA FMAC Code Override Decision Description Unverified appraiser license information Override automatically approved Annraiced valne ie lece Han 5 ana Internet Protected Mode On Exception UCDP 48 O 2012 FNC Inc All Rights Reserved When there is a failure the status of the order will change to Exception UCDP and the UCDP page will display the cause of the failure At this point the UCDP page can be used to manually override the exception or a corrected file can be submitted under the Associated Files page Remember to click the Summary Report link to view a more detailed description on why the upload was not successful Doc Status EXCEPTION
56. vides users with the ability to manually change their password at any time Change Password 1 Click the Administration menu 2 Select Change Password 3 Enter your current password in the Old Password field 4 Select and enter your new password into the New Password and Confirm New Password fields Note Your password must be at least 8 characters long and include all four of the following requirements One or more lowercase characters One or more uppercase characters One or more special characters One or more numbers 5 Select and enter a Secret Question and Secret Answer 6 Click Save when you are finished Note The password you select will expire in 90 days fe Collateral Headquarters Windows Internet Explorer https collateralhg fncinc com default aspx pageld q e X File Edit View Favorites Tools Help y Favorites e Collateral Headquarters Collateral oe A HQ Headquarters One Simple Tool oy User Management Administration User Name jsmith Old Password Mew Password Save Cancel a Internet Protected Mode On 59 E sing Mao Y P support O 2012 FNC Inc All Rights Reserved 7 A message will pop up indicating you have successfully changed your password Click the OK button Windows Internet Explorer Ed A Password reset successfully Support FNC s Customer Support department is available to help with any questions you have concerning CHQ Here
57. y Report Document Fils Status pea tre Appraisal 1 A A AI A 3617 E Easter Cir Centenmial CO 80122 For Type Ene Forington Licensed Appralser AL 5100003781 3330 E Briarwood Ave Centennial LO 601 22 EAS If you use the magnifying glass to open the Appraisal Score Fannie Mae SSR or Freddie Mac SSR or when clicking the Score Report button to open the Appraisal Score Report there are several print options available depending on your browser settings 42 O 2012 FNC Inc All Rights Reserved Click to open the File menu at the top left corner of the screen then select the Print option Click the printer icon located in the toolbar at the top of the screen if visible Right click with your mouse to open a menu of options then select Print Enter Ctrl P on your keyboard Note The File gt Print option is highlighted in the screen shot below Collateral DNA Windows Internet Explorer we ha El a Uv x 88 Bing Edit View Favorites Tools Help New Tab Ctrl T Duplicate Tab Ctrl K New Window Ctrl M New Session a Open Ctri 0 i i Edit with Microsoft Word SS Appra isal Score Save Ctrl 3 Save As Close Tab Ctrl W Page Setup l Print Preview Report Date 26 Sep 2014 Send Report ID 201109 26 0006 1 hitps collateralhg fncinc com default aspx pageld gaarrulereport amp score q Import and Export Pronerti score Key Sola tel ee 3 The higher the score the hi

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