Home

Configuration - Avaya Support

1. 29 Debugging SNMP 56565 eros REOR da A 35 Running and verifying Core Services 35 Core Services Logging 2 2 2 eee eee 36 Using the log viewer lt lt cocca ia A mom A OR Ee a 37 Core Services limitations and known issues 38 General System Configuration len 38 System Information system cfg lll en 38 Supported Video Channels 41 Supported Video Endpoints 41 Video Configurations for CMS 6000 2 42 Software Media Server Configuration S6200 only eds Setting the active speaker notification interval 44 SIP Enablement Server SES and Meeting Exchange 45 Proxy Configuration proxyConfigTable cfg lt lt 47 Issue 1 March 2009 3 Contents Telephone number to URI translation table Configuration for Web Portal or Bridge Control API BCAPI URI to telephone number translation table Software Process Configuration c LOOP i 0 a io a o a A A E a A Musie QUEDE usd ir A AA e e Setting Time Zones for a Linux Operating System Time Zone Setting Procedure Ln USING a n NES Server uoa Fon ode ra EO gra AAA AAA Upgrading from a prior configuration
2. User ID Password Confirm Password First Name Host 135 35 81 179 w Last Name Address 1 Address 2 office City State Country Add Media Server O Extension Enter user information Fields with an asterisk are required Primary Handle Meeting Exchange DNIS DDI for example 5500 Password Must be a minimum of 6 characters Host IP of the SES Server First Name Enter a name for example mx Last Name Enter a name for example bridge SAVE the new user information 12 13 14 Create a new user for each DNIS DDI configured on the conferencing server Telnet to the SES server Enter terminal type vt100 Zip Fields marked are required Working with SNMP 15 Enter the following command vi usr impress sip server etc ccs conf 16 Arrow down to the Registrar section 17 Set EnableAuthentication to false 18 Restart the SES server 19 Add each SES User to the proxy configuration table as shown in the next section Ww Tip If the Meeting Exchange solution includes a CRS do not add the proxy information to proxyConfigTable cfg See Configure the CRS on page 67 to add proxy information Proxy Configuration proxyConfigTable cfg When the Meeting Exchange solution does not include a CRS each proxy that the S6x00 registers with is configured in the proxy configuration table file
3. 125 Chdbased reg settings for multiple 6200 solution 126 Translation Table Configuration for Operator DialIn 127 telnumToUri tab 2 2 ee 127 UrifoTelnumitab ss ss serem ew a S 127 Proxy Table Configuration for use with OperatorDialln 129 Verifying Network Configuration and adding NTP Servers 130 Adding a Network Time Protocol Server 130 Creating a new IP Address 131 Changing the hostname 131 Appendix D Validating the System 133 lip o P PED DE DROS TT 133 Testing for application server failover ee eee 133 Testing application server to CRS communication 133 Appendix E Server Upgrade 135 Upgrade considerations 2 22 cee hae bee A om 135 Before upgradiig cc ee do dec dom m EERE OTA SS CSREES RSS SE 135 Backing up your current configuration 136 Upgrading Meeting Exchange 137 Afer ccpoo MEME 140 Rolling back to a previous version 143 Appendix F Troubleshooting 145 General 8068 4 4 10s o mca as AAA e A ae e 145 Identifying Installation Problems sn 145 Setting Network Drivers to 100 Full Duplex 145 Connecting to a Gig
4. 3202 Failed to create process for The specified process could not name be created for execution 3203 Process s d s Receive a SIGCLD signal on specified process 3204 Process s d Respawning The system terminated Too Rapidly respawning of a dead process 3304 Cannot initialize alarm database An attempt to initialize the alarm database failed 3305 Cannot map dual port memory A failed attempt to write the reference memory using the dual port memory defining DSo timeslots for use by the transmit PLD on the MVIP bus 3306 Out of memory for No memory was available for announcement d use by the specified announcement 3307 Out of memory No memory was available for internal use by a process 3400 Cannot initialize shared memory Could not initialize latch onto the shared database System probably not running 3401 Cannot initialize shared An error occurred while trying to database latch onto the shared database 3402 Cannot open shared database A process was unable to access the shared database 3501 Rt_lock error A process was unable to lock itself into memory for quick response to external events 3600 Cannot set real time priority An attempt to specify the priority of a process failed 3700 Cannot set cancel real time A request for a real time alarm alarm failed 3802 Cannot receive IPC message Interprocess communication failed when a process attempted to receive a message 3 of 4 Issue 1 March
5. 58 Issue 1 March 2009 193 Index 194 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers
6. Message Meaning Corrective Action Message Meaning Corrective Action Message Meaning Corrective Action SIP Utility Messages Can t print a message of d chars The software can handle user input messages that are 2 5 bytes but not other lengths No action required The user should try to enter the expected number of digits Media Server is not in the process table The media server process was not found in processTable cfg Either load a known good backup copy of processTable cfg or manually edit it to add a media server process Error Couldn t find appsendto interface Could not find the process to which the media server sends messages Either load a known good backup copy of processTable cfg or manually edit it to add the to which the media server sends messages 184 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Message Meaning Corrective Action Message Meaning Corrective Action Message Meaning Corrective Action Message Meaning Corrective Action Message Meaning Corrective Action Application Server Errors Error Couldn t find DSP send to interface Could not find the process which handles network events Either load a known good backup copy of processTable cfg or manually edit it to add the process Error Couldn t find the init process Key Could not find the IPC message queue ID in processTable cfg Either
7. ref HOST LOG SERVER gt lt root gt Using the log viewer To use the log viewer 1 On the internet go to http bridgelP 8080 CS OAM Example http 12 21 12 125 8080 CS OAM Y Tip Disable pop up blockers 2 On the logging screen enter the following Login ID sroot Password srootpw 3 Go to System Maintenance gt Log Viewer or Alarm Manager 4 Select the required settings and click OK 5 The logs alarms display in a popup window Issue 1 March 2009 37 Configuration Core Services limitations and known issues The following limitations and known issues have been identified with core services 1 Core services may fail to come up First verify that core services are installed then run the following command cd etc rc d init d mx runOnce 2 Checking the status of core services with opt coreservices bin lifecycle lc list will cause an exception if core services have been stopped with the following command sbin services wdinit stop 3 Reboot of a conferencing server results in core services restarting A complete reboot takes 10 to 15 minutes General System Configuration If the EPW is not used for configuration to manually configure settings you will need to configure 1 The system cfg located in usr ipcb config You may also need to configure the server to support 2 conference scheduler 3 call branding The following sub sections describe how to configure these feat
8. Configuring the NFS Server Firewalls sica AAA Conferencing Application Server Linux NFS Server so o Se OED on c Rod Se PRD a A Hardware Media Servers 2 2 eee eee 4 Software Media Servers Server Redundancy s d sk mom A Establishing the CRS Data Source lll n Obtain the SIP proxy settings ee ee eee Workgroup Redundancy Setup a Configuring the mxMonitor o Activating the Monitor Process Configure the CRS 2 40 602 oon ra RO o e OS Working with Prompt Sets Adding new Prompt Sets ll ln Breaking the link between prompt sets Replacing the link between promptsets Loading the customized prompts onto the Media Server About Annunciator Numbering Chapter 3 Switched Circuit Integration optional OVEN parada AA Configuring the S6200 Server eee Configuring the Gateway llle Configuring the AudioCodes Mediant 2000 QUISE SERIO emp Protocol Management c n Advanced Configuration c n Statistics and Diagnostics
9. usr dcb bin convMS Designates the server number of the application server when part of a cluster If there are 3 app servers and 3 media servers per bridge the second app server has MediaServerPriority 4 and the third app server has MediaServerPriority 7 Number of media servers in the conferencing solution o 3 of 3 4 Save the changes Supported Video Channels The maximum number of video channels supported by the server depends on the number of licenses purchased and the bit rate used Video port licensing is configured in the MaxVideoChannelsAllowed parameter as shown in System cfg General Information Settings on page 39 The S6800 supports from 128 to 768 kilobits per second Table 5 shows the number of video channels available based on supported bitrates picture size and frame rate Y Tip A maximum of 16 video channels are supported in a single conference for bi directional video ports Supported Video Endpoints The conferencing server supports the following video endpoints e Polycom_VSX 8 5 3 e Polycom V500 8 5 3 e Polycom V700 8 5 3 Polycom HDX Series e Avaya IPSP H 323 e Avaya UC Communicator H 323 amp SIP Issue1 March 2009 41 Configuration Ww Tip To dial out to a Polycom VSX endpoint configure the Polycom in the TelnumtoURI table as shown in Figure 3 Figure 3 Polycom Endpoint Configuration 6060 sip 135 35 70 112 Polycom VSX Table 5 Video Channel Limits with CMS 6000
10. Hif this setting is populated will Overwrite the contact field in responses respContact sip 6000 135 35 53 50 5061 transport tls Adhoc conference parameters AdhocConferenceURI Pattern lt sip adhocDirect 1 5061 2 transport tls gt AdhocMinPortsAvailable 20 AdhocDefaultConferenceSize 5 Sipping Notification Interval 1 5 sippingNotification 1 Set if outbound proxy is configured outboundProxyRoute sip 135 64 29 108 5061 transport tls lr Conference Profiles conferenceProfiles cfg The bridgeTranslator uses conferenceProfiles cfg to map conference profiles to the conferencing server The configurable parameters are Table 14 conferenceProfiles cfg integration Parameter Definition ModHang Moderator Hang Up VMailFilter Voice Mail Filter EntryExitAnn Entry Exit Announcement Options on off on off on off Issue 1 March 2009 105 Integration with Communications Process Manager Verify the following conference profile settings Table 15 Conference Profile Settings FactoryName ModHang VMailFilter EntryExitAnn ReservationSetup on on on ReservationSetupNoVMB on off off URItoTelnum tab The default configuration for adhocDirect in URItoTelnum tab allows for dialing out to ad hoc conference participants only Table 16 Default ad hoc Configuration TelnumPattern TelnumConversion comment adhocDirect 2 diamond_adhoc_conf_support To enable
11. S6200 56800 Conferencing Servers Overview The S6200 S6800 Conferencing Servers consists of the S6200 media server by itself for small systems in a cluster for larger systems or combined with an external hardware media server for larger systems Table 1 Configurations for S6200 S6800 Conferencing Servers S6200 S6200 S6800 separate app Media and media Server servers Application Server S6200 6200 max of 6 6200 standalone 1 app failover up to 4 with integrated 3 media failover 2PPlication Media Server servers 3 primary and 1 standby Client Registration System available available suggested Server Redundancy available available Workgroup Hardware Media Server not applicable not applicable CMS 6000 AudioCodes Media Mediant 2000 Mediant 2000 Mediant 3000 Gateway Servers 24 to 384 T1 24 to 384 T1 168 to 2016 T3 ports per ports per Mediant ports per optional for TDM support Mediantserver server server Ports up to 2000 with a up to 2000 up to 6000 1 gigabit network a S6800 supports up to 12 MPC cards 9 used as primary MPC and 3 used as backup MPC Suppport up to 4 application servers 3 used as primary and 1 for backup b Optional Booking and scheduling is handled by the CRS and the reservations are pushed down to the bridge o Optional a For failover with a single server solution each backup server provides failover for only one specific primary server Conference participants mu
12. Error defining alarm in alarm database During initialization the specified DSP was detected The system has attempted to define an alarm but the alarm definition table is full Internal debug error only should not occur in production software 0122 Event 96d out of sequence on channel d A DSP event was not received in the correct sequence This usually indicates that the host was expecting notification from a DSP that one annunciator buffer was ready and instead received notification about the other 0123 Initiating network device cold restart Indicates that the network devices trunks in the system are being restarted Cold indicates that the trunks will be re initialized 0124 Initiating network device warm restart Indicates that the network devices trunks in the system are being restarted Warm indicates that the current states of the trunk will not be affected 0125 No transition found for channel d message 0x X state s Indicates a T1 Call Handler state transition error An event has occurred on a channel which is not defined for the state that the channel is in The channel event and channel state are variables To fully understand the meaning of the message a thorough knowledge of the T1 and Call Handler state machines is required 0126 No transition found for channel d message 0x X state s Indicates a T1 Call Handler state transition error An event has oc
13. Total Bit Rate Picture Size MPI Audio Codec Ports per MPC Resource Allocation for Video on MPC 768 kbits s CIF1 G 711 45 9196 512 kbits s CIF 2 G 711 80 8396 384 kbits s CIF 1 G 711 90 8396 256 kbits s CIF 4 G 711 170 7596 128 kbits s QCIF 4 G 711 250 66 768 kbits s CIF 2 G 722 40 8396 384 kbits s CIF 4 G 722 80 6696 The video codec setting for the CMS 6000 is H 263 as shown in Figure 5 Note Convedia does not support linking of video conferences See Media Server Interface Configuration Video Settings on page 118 for detailed information to enable video for your conferencing server Video Configurations for CMS 6000 Set the following configurations on your Convedia media server for video conferencing Log into the Convedia web interface http lt Convedia IP From the interface 1 Go to Configuration Slot Configurtion Configure Video 42 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Working with SNMP 2 Set Video Maximum Desired Bandwidth to 768 Y Tip Set this to the maximum supported setting of 768 and let the VdeoBandwidth setting in the S6200 mediaServerlnterface cfg limit the bandwidth 3 Select SIP INFO as the Video I Frame Request Method Figure 4 Convedia Video Configuration Configure Video i Video MTU 1492 Video Maximum Desired Bandwidth 768 Video Frame Request Method s v SIP INFO C RTP FIR 4 Go to Configuration gt Slot Configurati
14. 0135 Timer lost source process d Memory allocation error in the Timer tag 0X018X operation s process 0136 Warm restart requested but A system re initialization was started but network device not configured when the system came up the network boards had reset This could occur during the re initialization due to board installation problems 0139 Operator database updated Database updated 0141 Network database updated Database updated 0142 Possible d CDR s Lost For Indicates an internal queuing problem Channel d has occurred and CDRs CODRs may have been lost Will only occur under an extreme load condition 0143 Auxiliary Channel 96s Indicates that channels on the FDAPI Unavailable have gone out of service 0144 Auxiliary Channel s Available Indicates that channels on the FDAPI have come into service 168 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Message Code Message Log Message Codes Meaning 0146 Unattended database group Database updated name message file created file deleted group config updated d codes added d codes changed d codes deleted 0147 Possible d CODR s Lost For Indicates an internal queuing problem Conference d has occurred and CDRs CODRs may have been lost Will only occur under an extreme load condition 0148 Conference activity screen Conference has so many CDRs window is full associated with it that the maximum
15. 16 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers 6200 S6800 Conferencing Servers Overview Convedia Hardware Media Servers The hardware media server configuration works in conjunction with the S6200 software media server and supports any combination of G 711 G 722 G 726 G 729 and other codecs This configuration offers the possibility of up to 2016 ports Other capabilities of the Hardware Media Servers are e RFC 2833 DTMF support e In band and out of band DTMF support e Up to 999 user conferences and 70 operator conferences e Full support of the media server interface e Support for 1 recorded music channel and up to 4 connection based FDAPI music channels e Support for wideband conferencing 16kHz sampling rate with a G 722 codec Wideband conferencing is enabled via Conference Configuration Sample Rate config of the CMS 6000 web configuration interface Currently the S6200 is compatible with the CMS 6000 Convedia server S6800 Media Server The 6800 media server uses the 6200 as the application server and the CMS 6000 as a media server Issue1 March 2009 17 Overview Figure 2 S6800 Media Server Note Refer to Convedia s CMS 6000 Media Server Installation and Operations Manual part number 95 0062 00 10 for additional information on the CMS 6000 18 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers 6200 S6800 Conferencing Servers Over
16. 4127 MVIP Connection Initialization Failed Result d Initialization of the T1 MVIP switch connection failed with the specified result code 4128 DSP node d responded to d at Ox d During DSP testing the specified DSP node responded to a write request that was intended for the specified DSP response node at the specified location 4129 DSP node d reports a missing frame sync The specified DSP reported that it missed frame synchronization while performing other work This is not a serious condition unless it happens repeatedly within the same second or two on the same DSP 4130 ESQL d s An embedded SQL error occurred in either sqlsd the SQL server daemon or pdbadmin The first string contains either the SQL statement that failed or the function name in which the error occurred The next two arguments are provided by Informix The first is an Informix error code that can be looked up in Informix documentation 7 of 7 Issue 1 March 2009 3183 System Log Messages Application Server Errors The following sections describe errors which are unique to the S6200 S6800 Conferencing Servers Message Meaning Corrective Action Debug Process Errors DEBUGPROCCESS Couldn t find interface for s Can not find information for named process in processTable cfg Either load backup copy of processTable cfg or manually add the information for the missing process
17. 7 sip 7S1 lt gateway ip address gt AnyNumber7xxxx g sip 8S1 lt gateway ip address gt AnyNumber8xxxx 9 sip 9S1 lt gateway ip address gt AnyNumber9xxxx sip 1234 lt webportal ip address gt APIDialOutOperator Where lt gateway ip address gt is the IP address of the gateway or proxy server to be used lt webportal ip address gt is the IP address of the server where Web Portal resides URI to telephone number translation table 50 The S6x00 servers allow different participants dialing into the system to be routed to different call flows Call routing is determined by entries in the UriToTelnum tab file located in the usr ipcb config directory Example UriToTelnum tab file request URI to telnum conversion table This table converts the Request URI in the SIP INVITE request to the appropriate value specified when a pattern is matched For example if the request Uri was lt sip 3333 10 220 10 4 gt and one of the patterns was lt sip a match would take place If the conversion for that match was 1 then 3333 would be passed as the ddi for the call If the conversion for that match were 0000 then 0000 would be passed as the ddi for the call m elnumPatternTelnumConversioncomment 810 221 10 90 0Bridge S0OtherBridge Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Software Process Configuration Software Process Configuration The proce
18. 1 TN 1 TAC 198 Direction two way Outgoing Display n Dial Access n Busy Threshold 255 Night Service Queue Length 0 Service Typ ti Auth Code n Signaling Group 60 Number of Members 100 TRUNK PARAMETERS Unicode Name y Redirect On OPTIM Failure 5000 SCCAN n Digital Loss Group 18 Y 5 Add a Station Extension On the Station screen e Set the Extension to the entention number associated with the S6200 S6800 Set the Type to 6408D e Set the Port to X e Setthe Name to the bridge name associated with the server i e Bridge116 in the following figure Station screen add station 326116 Hunt to Station STATION OPTIONS Loss Group 2 Data Module n Speaker Phone 2 way Display Language english Media Complex IP Softphone STATION Extension 326116 Lock Messages n BCC O Type 6408D Security Code TNT Port X Coverage Pathl COR 1 Name Bridgell6 Coverage Path2 COS 1 Personalized Ringing Pattern 1 Message Lamp Mute Button Ext 326127 Enabled y Ext n Remote Offic Phone m 6 Associate the station with the trunk 100 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers e Set the Application to OPS for off pbx extensions e Set the Trunk Selection to the trunk used for this extension 60 in this example e On Page 2 set the Mapping Mode to Both to match all settings Issue 1 March 2009 101 Video I
19. 4 To proceed with dialing press pound 306 307 am sorry your entry 307 308 IS not valid Enter the valid digits followed by pound 308 309 After joining the call to record your conference press star 2 For assistance press star 0 To start your conference press 1 now 309 310 Default conference options All changes made to the default options will apply to active and future conferences with the exception of Quick Start Changes to Quick Start will apply to future conference only When a system is configured to work with an external server such as EPV or a CRS this message states Default conference options All changes made to the default options will apply to active conferences 76 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers About Annunciator Numbering Table 10 Annunciator Messages and Message Numbering continued File Number Message Number Message 310 311 312 313 314 315 316 317 318 319 320 311 312 313 314 315 316 317 318 319 320 321 Main Menu To change your 4 digit Leader PIN press 1 To configure Participant Name Record and entry and exit announcement options press 2 To change Quick Start options press 3 To change Auto Continuation option press 4 For an overview of different conference options press 9 To return to the previous menu press star I m sorry This feature is not enabled Plea
20. 420 Someone has joined the conference Virtual Link Line 420 421 Someone has left the conference Virtual Link Line 421 422 Virtual Link Line has entered the conference 422 423 Virtual Link Line has left the conference 423 424 Conference gain is on 424 425 Conference gain is off 425 426 Please stand by for Operator Help Issue1 March 2009 83 Configuration Table 10 Annunciator Messages and Message Numbering continued File Message Message Number Number 426 427 The conference is in lecture mode 427 428 The conference is no longer in lecture mode 428 429 Your leader PIN has expired and must be changed now 429 430 Your leader PIN will expire in Note used with 430 and 431 430 431 days To change your leader PIN press 1 To keep your current leader PIN and continue press 2 Note used with 429 431 432 day To change your leader PIN press 1 To keep your current leader PIN and continue press 2 Note used with 429 432 433 Your new leader PIN must be different from the current leader PIN 433 434 digits Note used at the end of 436 434 435 There was a system error when trying to change your leader PIN The leader PIN is still 435 436 The billing code entered is invalid and you will now be disconnected 436 437 The number of participants is below the minimum required The call will be disconnected if more participants do not join 437 438 The conference will now be disconnecte
21. Configuration Table 10 Annunciator Messages and Message Numbering continued File Message Message Number Number 353 354 The conference will end when you disconnect To allow the conference to continue after you disconnect press star 8 354 355 You will now be placed into conference To mute your line press star 6 To unmute press star 7 355 356 The leader has not arrived yet Please stand by 356 357 To start the conference recording press 1 To cancel press star 357 358 Please stand by while your recording connection is established To cancel the recording press star 2 358 359 The conference is now being recorded 359 360 To stop the conference recording press 1 To cancel press star 360 361 This conference is no longer being recorded 361 362 After tone state your name followed by pound 362 363 Sorry no dial out line is available 363 364 lt The system sounds two short beeps gt 364 365 I m sorry that conference code is invalid Please stay on the line for the next available operator 365 366 I m sorry the Leader PIN is invalid For assistance please contact your service provider 366 367 An operator is requesting to join your lockedconference To allow operator entry press star 5 to unlock your conference 367 368 This is a Quick Start conference 368 369 Please enter your new leader PIN followed by a pound sign The leader PIN must be 369 370 iot 370 371 digits To return to the previ
22. Configuration Meeting Exchange 5 0 Administration and Maintenance S6200 S6800 Media Servers Document 04 602167 Chapter 4 Issue1 March 2009 23 Configuration Table 2 EPW Settings EPW Page Description Information Cross Reference Scheduler Scheduler Settings Meeting Exchange 5 0 Bridge Talk User s Guide Document 04 602163 Chapter 11 Sign in Maintenance Operator and Meeting Exchange 5 0 Administration Scheduler sign in and Maintenance S6200 S6800 Media configuration Servers Document 04 602167 Chapter 2 SIP SIP Proxy Configuration Proxy Address with which to register URI to Telephone Number URI to telephone number translation Configuration table on page 50 Telephone Number to URI Telephone number to URI translation Configuration table on page 49 Logging Set file to capture logging default var log MX information SNMP Configure IP for SNMP trap Verifying SNMP trap information using receivers the EPW on page 25 Loading the EPW Once you have configured all the settings in the EPW download the spreadsheet to your conferencing server 1 Follow steps 1 through 6 in Obtaining a copy of the EPW on page 22 oa BO N Stop the server Close your WinSCP session Log in to the server as a superuser service mx bridge stop 7 Run the utility Copy the completed EPW from your PC to usr dcbguest on the conferencing server Copy the new file from dcbguest to usr dcb bin mx_epw ru
23. EE HE he cabin FE FEAE FE AE E AE AE AE AE AE AE FE AE FE AE AE AE FE AE AE FE FE FE FE FE FE FE FE FE EHE EHE H ETINGXCHANGE 5 0 AND CRS our mxworkgroup Delete any entries not needed t valu to the Bridge Ref number of the FE at a EAE E E E AE AE E AE AE AE E AE E AE E AE E AE E AE FE AE FE AE a AE FE FE FE AE FE FE FE AE FE FE FE AE AE AE FE AE TE AE AE AE AE AE E AE AE AE AE EH mxworkgroup g se sipsource crs sipupdateperiod 60000 reqtimeout 300000 checkstatustimer 60000 numstatus aps1 requests 2 process aps1 role active cabinet 1 aps2 standby process s tandby role standby cabinet 4 124 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers chdbased reg settings for 6800 and MXShare MXMonitor chdbased reg settings for S6800 and MXShare MXMonitor When the mxMonitor is used on an application server edit the chdbased reg file to include the crsdatasource Edit the settings in the crsdatasource to reflect the cabinet reference value from the CRS Front End This file is located in usr dcb dbase admin datasources nullds xmldatasource odbcds crsdatasource HKEY DCB ROOT chdbased keepaliveperiod 30000 datasource informixds crsextend false xnldatasource version 1 0 bridgeid spectel10 installed true name xmldatasource address localhost URI epvtest pingURI epvtest ping htm port 80 te
24. Settings Use TDM Bus Settings to configure PCM Law to A law or mu Law TDM Bus Clock Source and idle patters Configuration File Use Configuration File to backup and restore the gateway s configuration via an ini file stored on a local computer Regional Settings Use Regional Settings to set and view the server s internal date and time as well as to load Call Progress Tones CAS and Voice Prompt configuration files to the gateway Security Settings Use Security Settings to configure Web User Accounts the Web and Telnet Access List Firewall Settings Certificates General Security Settings the IPSec Table and the IKE Table e Management Settings Use Management Settings to configure Syslog Settings SNMP Settings and Activity Types to report 92 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Configuring the Gateway Statistics and Diagnostics 3000 Use this menu to monitor Gateway Statistics Message Logs Device Information Ethernet Port Information and Performance Statistics Software Update 3000 Use Software Update to upgrade the gateway server s software by loading a new cmp file along with the ini file and several auxiliary files Save Configuration Select Save Configuration to save the current parameter configuration and the loaded auxiliary files to the non volatile memory so they are available after a power failure Reset Device User Reset Device to reset the Med
25. SoftwareUpdate lll ll ln 4 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers 49 50 50 51 52 53 54 54 55 55 56 56 56 57 57 57 57 59 60 61 62 66 67 68 68 69 69 70 71 85 85 86 86 86 87 88 89 90 90 Maintenance 2 Configuring the AudioCodes Mediant 3000 Quick Setup 3000 lt lt lt lt Protocol Management 3000 Advanced Configuration 3000 Statistics and Diagnostics 3000 Software Update 3000 Save Configuration ee eee Reset Device 22s aou eae eed hd eae a a Appendix A Video Integration with Communication Manager OVOIMVIOW su oec oe eR HESS Se de do Ew aie en Video Integration lt lt occ reco Rak RR a System cfg Configurations Configuring outbound SIP proxies Configuring Timer Settings Configuring Communication Manager Contents TETEE 90 af de a 90 y up xd d 91 iow o ed 91 jos dos 92 bu ice 93 TP 93 Tr 93 T 93 io ee 95 T 95 Po 95 Ep dri 96 joo ire 97 T 97 TE 98 Appendix B Integration with Communications Process Manager 103 OVEIVIEW arras Aa AAA Accessing an Ad Hoc Conference Process Table Configuration processTable cfg Syste
26. To mute all lines except the leader press To unmute all lines press 99 To join a sub conference press 93 To hear the recording file name press 94 To end the conference press 77 339 340 The following conference commands are available To request an operator join your conference press star 0 To request an operator speak to you individually press 00 To mute your line press star 6 To unmute your line press star 7 To hear a private roll call of participants press star 9 To hear a private participant count press star To join a subconference press 93 340 341 You are now muted 341 342 You are no longer muted 342 343 The conference is now in silent mode 343 344 The conference is now in talk mode 344 345 am sorry that entry is not valid Stand by for an operator sequence of 4 short beeps 345 346 I m sorry This feature is not enabled 346 347 The following participants are in the conference 347 348 Name has joined the conference 348 349 Name has left the conference 349 350 Your request will be answered by the next available operator To cancel your request press star O 350 351 Your operator request has been cancelled 351 352 To change conference entry and exit announcement options press 2 To return to conference press star 352 353 The conference will be allowed to continue after you disconnect To set the conference to end when you disconnect press star 8 Issue1 March 2009 79
27. an error in the select command which is used to delay a few seconds The error message includes an error code which is defined in usr include sys errno h Look up the error code in usr include sys errno h Then take the corrective action implied by the error code Issue 1 March 2009 187 Message Meaning Corrective Action Message Meaning Corrective Action Message Meaning Corrective Action Message Meaning Corrective Action Message Meaning Corrective Action System Log Messages sleeping for another x seconds The process is waiting for the specified period This is not an error None unknown queue id responded d recvdQueuelD The program got a message with an unknown message queue ID This may be caused by an internal software error restarting process lt s gt A process was automatically restarted That is done to recover when a process ends unexpectedly or when the init process kills a process that appears to be frozen 1 The system may be overloaded Use the ipcs qa message to see if the message queue has many messages in it If that is the case a faster CPU and more RAM may help 2 There could be an internal error in that process Killed process lt s gt with pid lt d gt A process was killed Either because 1 The process failed to respond to poll messages which implies it is either overloaded or stuck 2 The system is shutting down Look
28. at 1 800 3 2353 for the United States and Canada Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com For additional support telephone numbers see the Avaya Web site http www avaya com support Trademarks Avaya and the Avaya logo are registered trademarks of Avaya Inc in the United States of America and other jurisdictions Unless otherwise provided in this Documentation marks identified by 0 TM and SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective owners For the most current versions of documentation go to the Avaya support Web site http www avaya com support Chapter 1 Overview Product The Avaya S6200 S6800 Conferencing Servers provide a highly scalable highly configurable audio conferencing facility The S6x00 media servers are SIP based voice and web conferencing solutions that extend Avaya s teleconferencing applications including reservation less attended event mobile and web conferencing to support IP network implementations This solution offers a flexible comprehensive conferencing solution in a pure IP environment Scope This document describes only the software configuration of the S6200 S6800 Conferencing Servers and associated CRS and application servers After the equipment is installed and connected to the LAN and netwo
29. cd mount mnt cdrom Alternatively you can copy the iso image of the new build for example MX 5 0 2 0 14 on the server a Open a WinSCP session with craft login b SCP the iso image to the home craft directory on the conferencing server C Log into the server cd home craft mount o loop MX5 0 2 0 14 iso mnt cdrom T Install the Signing Authority certificates The install def dev certs linux file is stored at the same location as the ISO image of the new build March 2009 137 Server Upgrade 10 11 12 13 14 e Open a WinSCP session to the conferencing server to SCP the attached file install def dev certs linux to the server scp bridge IP cd home craft chmod 777 install def dev certs linux install def dev certs linux List all software images currently stored on the system up to a maximum of three cinstall q List the release available on the CD This information is used in the b and x steps to follow cinstall q file mnt cdrom Check all partitions cpartition Note cpartition a lists the currently active build cpartition s lists the current standby build Download the release onto the system disk for example MX 5 0 2 0 14 cinstall b MX 5 0 2 0 14 file mnt cdrom If the system disk repository is full you may not be able to download the release If you cannot download the release you can remove software files from the repository To see a list of files in t
30. entry is invalid Enter the valid digits followed by pound 331 332 Welcome to Avaya s instant conferencing Enter your conference code followed by pound 332 333 The conference has been locked by the leader 333 334 The conference has been unlocked 334 335 If you are the leader press star now 335 336 Please enter your leader PIN followed by pound 336 337 I m sorry this conference has been locked by the leader Please hang up and contact your service provider for assistance You will now be disconnected by the system 337 338 lt Short silence gt 78 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers About Annunciator Numbering Table 10 Annunciator Messages and Message Numbering continued File Message Message Number Number 338 339 The following conference commands are available to the leader To request an operator join your conference press star 0 To request an operator speak to you individually press 00 To dial out press star 1 To record the conference press star 2 To change conference entry and exit announcement options press star 3 To lock the conference press star 4 To unlock the conference press star 5 To mute your individual line press star 6 To unmute your line press star 7 To select or de select conference continuation after you disconnect press star 8 To hear a private roll call of participants press star 9 To hear a private participant count press star
31. for previous messages to see the sequence of events If there are previous messages about this process not responding then that process could either be overloaded or stuck If the process repeatedly dies and restarts try restarting the software If that fails to resolve the problem try rebooting the machine Can t kill missing process lt s gt with pid lt d gt The init process tried to kill a process that doesn t exist Usually that means the process aborted or exited already Normally no action is needed The init process should automatically restart the process 188 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Message Meaning Corrective Action Message Meaning Corrective Action Message Meaning Corrective Action Message Meaning Corrective Action Application Server Errors Error d when killing process lt s gt with pid lt d gt A system error occurred when killing a process Look up the error code in usr include sys errno h Take the corrective action implied by the error code Error d in waitpid errno A system error occurred when trying to determine why a process ended Look up the error code in usr include sys errno h Then take the corrective action implied by the error code Process s id d exited normally with exit status d A program exited with the specified code Normally a zero means the program ended normally while a nonzero
32. network settings It also describes how to use the system s file management utilities e Meeting Exchange 5 0 Relational Database Guide e Meeting Exchange 5 0 Release Notes for the S6200 S6800 Conferencing Servers Describes known bugs for this release and bugs fixed from the previous release Refer to the latest revisions of these Dell documents for additional information about the Dell PowerEdge 1950 System e Dell PowerEdge 1950 Systems Hardware Owner s Manual e Dell Rack Installation Guide e Dell PowerEdge 1950 Systems Getting Started with Your System P N Y C585 Refer to the latest revisions of these Convedia documents for additional information about the CMS 6000 media servers e CMS 6000 Media Server Installation and Operations Manual Refer to the latest revision of these AudioCodes documents for additional information about the Gateway server e AudioCodes Mediant 2000 SIP User s Manual Document LTRT 68805 e AudioCodes Mediant 3000 SIP User s Manual Document LTRT 89701 Refer to the following document for information on the Conference Scheduler Plug in for Microsoft Outlook e Avaya Meeting Exchange 5 0 for Microsoft Applications Installation and Configuration Guide Refer to the following document for information on the Conference Scheduler Plug in for IBM Lotus Notes e Avaya Meeting Exchange 5 0 for IBM Applications Installation and Configuration Guide Issue1 March 2009 13 Overview
33. number means an error occurred This message is only an error if a program ends when it is not expected to end This message is normal when the system is shutting down Process s id d killed by signal d A program was killed by init or some other process or by a signal generated by the process that died The signal that killed the process is listed Look up the signal in usr include sys signal h If the signal is SIGABRT SIGBUS or SIGSEGV that is an internal Avaya error so contact Avaya support The SIGTERM or SIGKILL signals are used by the init process To see if those are related to a problem you need to look at the sequence of messages related to this process If there are messages about a process not responding then use the recommended corrective action for that Issue 1 March 2009 189 System Log Messages Message Meaning Corrective Action Message Meaning Corrective Action Process s id d stopped by signal d A program was stopped by the specified signal Normally a program is stopped by sending it a suspend signal That is normally done from a shell and is not expected when the software is running in the background Look up the signal in usr include sys signal h If the signal is SIGABRT SIGBUS or SIGSEGV that is an internal system error The SIGTERM or SIGKILL signals are used by the init process To see if those are related to a problem you need to look at the sequence of messages related
34. number of lines has been reached 0149 Duplicate DTMF Digits in Indicates that the digits txt file has been digits txt s and s modified and that an error has occurred in the definition of the indicated digits Two digit events are defined to have the same DTMF digit 0150 Digit Collection Error Channel Indicates that insufficient DNIS digits d Status d Digits d have been collected The channel collection status Timeout Error and digits collected are variables 0151 Call Branding Database Database updated Updated 0152 Socket connected to host A LAN process has accepted a socket host name at IP address connection to host host name at IP IP addr address P addr 0153 Closing socket connection to A LAN process is purposely closing a host host name at IP address socket connection to host host name at IP addr IPaddress P addr Either the LAN process is being shut down or an error has occurred on the socket connection A previously logged error message from the LAN process may indicate the reason 0154 Lost socket connection to host A LAN process lost a socket connection host name at IP address IP addr to host host name at IP address P addr Either the indicated host closed the connection or the connection timed out due to a LAN hardware problem Issue 1 March 2009 169 System Log Messages Message Code Message Meaning 0155 Received bad cmd strin
35. proxyConfigTable cfg in usr ipcb config The following example proxyConfigTable cfg file wraps for clarity proxyConfigTable cfg file example proxy configuration ProxyUriContactTo From usrNamepassWord refreshTime sip 10 220 15 50sip 0192 10 221 10 192sip 0192 10 220 15 50sip 0192 10 221 10 192 customerABC123 180 Add each proxy as shown in Table 6 Table 6 Proxy Configuration Settings Setting Description ProxyURI The valid SIP URI of the Proxy Server Contact The default Contact SIP header used on dialouts or on the proxy registration To The default To SIP header used by the system when dialing out or on the proxy registration From The default From SIP header used by the system when dialing out or on the proxy registration 1 of 2 Issue 1 March 2009 47 Configuration Table 6 Proxy Configuration Settings continued Setting Description usrName The user name of the person listed as the contact passWord The password of the user refreshTime The refresh rate for the SIP timer The default is 180 Support suggests a value of 360 or six minutes 2 of 2 Refer to Proxy Table Configuration for use with Operator Dial In on page 129 for another example of this file 48 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Working with SNMP Telephone number to URI translation table 6200 S6800 Conferencing Servers allows conferees to dial out during a co
36. redirects the call to the active server Sites installed with at least three application servers a single Client Registration Server and a standby server can use the Workgroup Redundancy Setup One of the servers is reserved as a standby server This method is detailed later in this section but first you will need to configure the application server so that it can identify the CRS 58 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Server Redundancy Establishing the CRS Data Source Systems configured for failover rely on the Client Registration Server CRS The chdbased reg file found in usr dcb dbase admin identifies the CRS to the application server This file contains the section crsdatasource with the settings required to connect the application server to a CRS Most of the default attribute values set in this file apply to any installation However the address attribute specifies the name of the CRS Make sure that you edit the file to supply the address attribute but remember that raw IP addresses are not supported Y Tip If the CRS is not registered with the Domain Name Service add an entry for the CRS in the application server s etc hosts file Find the default settings in the following example CRS data source section of the hosts file CRS data source section of the hosts file crsdatasource installed true name crsdatasource version 0 1 address voyager po
37. restart ipcb to restart the ipcb processes Configuring Timer Settings Configure the following two settings when connecting to Communication Manager Navigate to system cfg Issue1 March 2009 97 Video Integration with Communication Manager Inthe Session Timers section ensure that the following values are set minSETimerValue 100 sessionRefreshTimer 1800 A Important The minSETimerValue must be below the minSETimerValue default setting for when connecting to Communication Manager 4 0 If this value is not correctly configured moderators cannot dial out from the conferencing server The server generates 422 session too small errors Configuring Communication Manager Y Tip For additional information related to SIP trunking and signaling on the Communication Manager refer to document number 555 245 206 SIP Support in Avaya Communication Manager Follow these steps to configure connectivity from Avaya Communication Manager to the S6200 S6800 Conferencing Servers 1 Add a Node Name for the S6200 S6800 by entering change node name IP This value is the SES 2 Select a CLAN or G700 for connection to the S6200 S6800 Note its node name 3 Add one or two signaling groups For each Signaling Group set the e Group Type to sip e Near end Node Name to value set in step 2 i e CLAN This value is resolved through the hosts file on the Communication Manager e Far end Node Name to the same setting us
38. role cabinet Process name This value matches the value specified as the last property in the mxmonitor entry in processTable cfg Do not change this value without changing the process Table cfg file The server s role Set to active for an active server Set to standby for a standby server Identifies this application server to the CRS which uses this value to know which set of Sip Proxy Configuration data to send when requested This attribute matches the bridgeref attribute in CRS standby active standby 3 of 3 Activating the Monitor Process Following the installation the processTable cfg file contains the required lines for server redundancy However these lines are commented out by default The installer may use a text editor to remove the comment character from these mxmonitor process lines to enable redundancy Notice the mxmonitor lines in the following processTable cfg excerpt The TCP IP address is a sample 66 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Server Redundancy processTable cfg with entries for server redundancy f processes file enumerates the number of processes in the network mxmonitor 201 1 usr dcb bin mxmonitor 1 SAN 4 appEvents msDispatcher netEvents msDispatcher apsl mxmonitor 201 1 usr dcb bin mxmonitor 1 3 99 29 13 appEvents msDispatcher netEvents msDispatcher apsl mxmonitor 203 1 usr dcb bin mxmonito
39. screen These files have no extension For example annunciator 2 is stored in a file named 1 and annunciator 1 is stored in a file named 0 Technically you can use any annunciator message for any purpose however the following configuration works most often e Annunciators 1 to 178 are used for the dial in greetings dial out greetings and Call Routing messages These messages are customized e Annunciators 179 to 253 384 to 428 and 436 to 438 are factory prerecorded and used for various system prompts and messages but you can replace them with different messages that meet conference specific requirements Issue1 March 2009 71 Configuration e Annunciators 254 to 300 are not preonfigured e Annunciators 301 to 383 and 428 435 are used for Flex messages but you can replace them with different messages that meet conference specific requirements Messages are limited to a one minute in duration Table 10 Annunciator Messages and Message Numbering describes each message Table 10 Annunciator Messages and Message Numbering File Message Message Number Number 0 1 Welcome You have reached the Audioconferencing System After the tone enter your conference security code followed by the pound key Thank you 1 177 2 178 configurable 178 179 After the tone please state your name followed by the pound key 179 180 The following participants have been connected to the conference 180 181 I m sorry Or
40. seconds 2 default VideoSpeakerSees Which speaker the video current or previous shows to the end user previous default VideoSize Support video resolution CIF or QCIF CIF default VideoBandwidth Supported codec size 128 192 256 384 512 kbit s 768 384 default VideoMPI Minimum picture interval 1 32 the minimum time between 4 default encoding of pictures Set VideoSl video switching interval to the minimum number of seconds required for the video to switch to the active speaker If the last switch happened SI seconds ago and the active speaker has been speaking since then the video switch will happen immediately after the active speaker switches If the last video switch happened less then SI seconds ago the media server will wait at least SI seconds before another video switch can occur The file is stored in usr ipcb config on each application server Each application server in mxshare uses the same file settings with the exception of the NFS Server IP Address Note To see the video port capacity per MPC for your supported codec see Table 5 Video Channel Limits with CMS 6000 on page 42 118 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Hosts File Configuration Hosts File Configuration The hosts file is stored in etc Edit the hosts file to provide settings that allow the server to communicate with the CRS other Application Servers and Convedia Resources Y Tip
41. the phone number that you wish to dial followed by the pound key or press to cancel 225 226 Originator Dial Out has been cancelled 226 227 The phone number you have entered is digits 227 228 Press 1 to make this call press 2 to re enter the phone number or press to cancel 228 229 Your call could not be completed as dialed or the line was busy 229 230 The selected conference is not currently active Please confirm the scheduled time including the time zone 230 231 This conference has been secured by the moderator and entry is not allowed at this time Please contact the meeting organizer for additional information 231 232 This conference has reached its maximum capacity Please contact the meeting organizer for additional information 232 233 No security code has been detected To obtain a security code please contact the meeting organizer 233 234 Please enter the Billing Code for this conference followed by the pound sign or press to cancel 234 235 The Billing Code entered for this conference is digits 235 236 Press one to accept press two to change or press star to cancel 236 237 This conference will end when the last moderator hangs up 74 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers About Annunciator Numbering Table 10 Annunciator Messages and Message Numbering continued File Message Message Number Number 237 238 This conference will continue whe
42. usr3 adminNew Verify that the boot partition contains new software cpartition Example output of this command dev sda6 active MX 5 0 1 0 18 dev sdal standby MX 5 0 2 0 14 dev sda6 boot MX 5 0 2 0 14 Reboot the bridge reboot The system boots into the new software as displayed in the boot partition To verify that the configuration is complete run the following command and wait for the message MeetingExchange Server configured successfully tail f var disk logs S94mx runOnce The completion of the configuration can take between 30 and 45 minutes Verify that the standby partition is now active cpartition Make the current active standby boot partition configuration permanent for subsequent reboots All subsequent reboots will boot into the new release cpartition p Verify the current partition status cpartition March 2009 139 Server Upgrade 23 Verify that coreservices is fully up by running the following 3 commands opt coreservices lifecycle bin lc list This command should list 12 services all with status of STARTED opt coreservices dss bin dss list h localhost p 31050 This command should list 21 services opt coreservices dss bin dss list h localhost p 50000 This command should list 2 services 24 If core services is not fully started as detailed above stop it service wdinit stop 25 Verify that the tomcat5 process has been stopped service tomcat5 status If the tomcat5 process has no
43. ways e They can accept the invitation and be placed into conference e They can respond through the Communications Process Manager User Portal and provide a callback number to have Communications Process Manager call them and place them into conference e They can call into Communications Process Manager to join the conference Issue 1 March 2009 103 Integration with Communications Process Manager Process Table Configuration processTable cfg Table 13 defines the required configurations in processTable cfg for integration with Communications Process Manager Table 13 processTable cfg with Communications Process Manager process ipcKey ProcessExe ipAddress route process Name Number Args initipcb 110 noexecute 0 0 0 0 bridget700 100 noexecute 0 0 0 0 dspEventmsDispatcher netEvents sipAgent comms 111 lusr dcb bin 0 0 0 0 Process serverComms sipAgent 101 lusr dcb bin 0 0 0 0 sipagent ms 102 lusr dcb bin 0 0 0 0 netEvents Dispatcher msdispatcher sipAgent appEvents bridget700 dspEvents mediaServer media 103 usr dcb bin 0 0 0 0 appEvents 1 Server softms msDispatcher netEvents msDispatcher notifyService 113 noexecute 127 0 0 1 10235 snmpAgent 120 noexecute 0 0 0 0 104 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers System Configuration system cfg Verify the following settings are correct in system cfg MyListener sips 60008135 35 53 50 5061 transport tls
44. 0 sip 5209 10 20 30 50 prxyusrname prxypswd 180 sip 10 20 30 50 sip 5210 10 20 30 1 sip 5210 10 20 30 50 sip 5210 10 20 30 50 prxyusrname prxypswd 180 sip 10 20 30 50 sip 5211 10 20 30 1 sip 5211 10 20 30 50 Issue 1 March 2009 129 Configuration Files Verifying Network Configuration and adding NTP Servers To verify the current LAN configuration and add NTP Servers if they are not already configured for your system use the mx ipChange sh script cd usr dcb bin mx ipChange sh mx ipChange sh mx ipChange sh mx ipChange sh mx ipChange sh mx ipChange sh mx ipChange sh mx ipChange sh mx ipChange sh mx ipChange sh mx ipChange sh mx ipChange sh mx ipChange sh mx ipChange sh mx ipChange sh NOTICE SYSTEM REBOOT REQUIRED A system reboot is required to update the conferencing bridge IP configuration Additional warnings will be issued prior to applying changes and prior to rebooting Type Ctrl C within 10 seconds to terminate this procedure Current customer LAN configuration is Host name Domain name IP address Netmask Gateway Network Time Server s Domain Name Server s Domain Search List NIC bonding state NIC device testsystem du rnd avaya com 135 64 21 107 255 255 255 0 135 64 21 1 135 64 25 1 135 64 21 5 du rnd avaya com enabled bondO Domain name default du rnd avaya com Enter h for help q to quit Adding a Network Time Proto
45. 0 0 0 0 which can be used as the local IP address of the Application Server This configuration file can be edited to work on all Application Servers by adding the full IP Addresses for MXShare and MXMonitor These settings are located at the bottom of the file Processirgs initipcb 110 noexecute 0 0 0 0 cormsProcess 111 1 usr dcb bin serverCornms 0 0 0 0 bridget 700 100 D noexecute 0 0 0 0 dspEvents msDispatcher netEvents sip igent sipigent 101 D usr dcb bin sipagent 0 0 0 0 dspEvents msDispatcher appEvents bridget700 msDispatcher 102 1 usr dcb bin msdispatcher 0 0 0 0 netEvents sip igent appEvents bridget700 dspEvents mediaServer mediaServer 103 0 usr dcb bin convMS 0 0 0 0 appEvents msDispatcher netEvents msDispatcher 1 mediaServer 104 0 usr dcb bin convMS 0 0 0 0 appEvents msDispatcher netEvents msDispatcher 2 msResManager 220 1 usr dcb bin mxshare 135 35 23 190 appEvents msDispatcher netEvents msDispatcher 0 msResManager 221 1 usr dcb bin mxshare 135 35 23 123 appEvents msDispatcher netEvents msDispatcher 1 mxmonitor 200 1 usr dcb bin mxmonitor 135 35 23 190 appEvents msDispatcher netEvents msDispatcher apsi mxmonitor 201 1 usr dchb bin mxmonitor 135 35 23 123 appEvents msDispatcher netEvents msDispatcher standby notifyService 113 1 noexecute 127 0 0 1 10235 snmpAgent 120 1 noexecute 0 0 0 0 110 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Process Table Configuration processTabl
46. 0 Software CD Configuration Utilities Gateway Software Required Issue 1 March 2009 85 Switched Circuit Integration optional Configuring the S6200 Server Set the following configurations on the S6200 Application server cd usr ipcb config vi system cfg Add the following lines to set the Min SE timer to 1800 seconds in SIP INVITE messages sessionRefreshTimerValue 1800 minSETimerValue 1800 Note These values are provisioned in seconds and should be provisioned to be greater than or equal to the value used by SIP User Agents such as the Audio Codes Mediant 2000 connecting to the server Configuring the Gateway In order to configure the AudioCodes gateway server you need to connect the server to a laptop or PC which is running the Microsoft Windows XP or Windows2000 operating system A Important Verify that the media server software is fully installed configured and tested before you configure the AudioCodes server Configuring the AudioCodes Mediant 2000 The following section describes the steps to configure the AudioCodes Mediant 2000 Media Gateway to interoperate with both the conferencing server and the PSTN To configure the AudioCodes server 1 Open a web browser and enter the following http lt IP Address of AC Mediant 2000 Media Gateway gt 2 Log into the Gateway with the appropriate credentials 3 Use the AudioCodes Mediant 2000 Web interface to configure and view settings fo
47. 000 10 220 15 50 userl password 120 2000 A Important This list contains the information that you will enter to Configure the CRS Press the Enter key to display additional information Workgroup Redundancy Setup A workgroup architecture provides support for server redundancy In the default configuration a workgroup is defined as three primary application servers one standby application server and one Client Registration Server CRS Figure 7 illustrates a typical workgroup Figure 7 Application Server Workgroup Active Application Server Media Server Cluster 1 Pyramid System Standby Application Server Issue 1 March 2009 61 Configuration The primary application server provides the IP Audio Conferencing Application Each application server can support a specific number of IP calls and audio conferences The standby server monitors each primary application server in its workgroup and detects failure When a primary application server fails the standby server assumes the failed server s role in the workgroup and ceases its monitoring function This takeover function is possible because e Each Application Server and the Standby Server contain all reservations for that workgroup e Each Application Server and the Standby Server contain all Call Branding Tables for that workgroup e Each Application Server and the Standby Server contain or have a
48. 07 Your conference is currently locked so an operator is unable to assist you Press one if you want to unlock your conference and request help Press star if you want to cancel the help request 407 408 Your conference is in the help queue If you secure it an operator will be unable to assist you Press 1 if you want to secure your conference and be removed from the help queue Press if you want to cancel the secure request and remain in the help queue 408 409 Your conference is currently secured so an operator is unable to assist you 409 410 The Conference File Number is 410 411 Please hold while an operator is dialed After the operator joins press 1 to add the operator to your conference or 2 to hang up the operator and return to your conference 411 412 am sorry An operator cannot be reached at this time Please try again later You will now be returned to your conference 412 413 This is a secure conference The option to add the operator to the conference is not available at this time 413 414 Please hold while an operator is dialed Press 2 to hang up the operator at anytime 414 415 I m sorry An operator cannot be reached at this time Please try again later You will now be disconnected 415 416 Please dial insert number here gt for operator assistance 416 417 I m sorry Conference recording was unable to start 417 418 Please press any key on your phone to remain in conference 418 419 Virtual Link Line 419
49. 120 130 and the port is 162 To insert an SNMP trap receiver entry 1 Obtain the IP address of the SNMP trap destination 2 Connect to coreservices database sroot nidhi su postgres bash 3 00 psql coreservices Welcome to psql 8 1 4 the PostgreSQL interactive terminal Type copyright for distribution terms h for help with SQL commands for help with psql commands g or terminate with semicolon to execute query q to quit 26 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Working with SNMP 3 View the SNMP trap receiver table coreservices select from snmptrapreceiver id enabled snmpdevicetype ipaddress portnumber snmpnotifytype snmpversion name authprotocol authpassphrase privprotocol privpassphrase 0 rows 4 Insert or delete the SNMP trap receiver entry e To insert You must configure the SNMP in the database for Network Management System NMS and Initialization and Administration System INADS Configuring the traps is slightly different in both cases For NMS the SNMPdevicetype 1 ForINADS the SNMPdevicetype 2 coreservices insert into snmptrapreceiver id enabled snmpdevicetype ipaddress portnumber snmpnotifytype snmpversion name authprotocol authpassphrase privprotocol privpassphrase values 1 true 1 100 110 120 130 162 1 2 avaya 1 1 INSERT O 1 e To delete Enter the following command coreser
50. 2 10 221 10 111 URI would be used to dial out The 6352 is the dialout attendant and 10 221 10 111 is the IP address of the IP phone or proxy server If 936388 is entered during a conference after 1 then sip 936388 10 221 11 250 is dialed where 936388 is the line dialed and 10 221 11 250 is the IP address of the media gateway Note The 1 in the TelnumConversion column replaces the first wildcard matched from the TelnumPattern column Issue1 March 2009 49 Configuration Configuration for Web Portal or Bridge Control API BCAPI Audio Console and BCAPI need to be able to place a call which does not connect but at the same time does not receive a disconnect To create this situation add entries to the telnumToUri table that will route the moderator call to the web server or to BCAPI When a CRS is installed this routing allows the call to not be answered and not be disconnected Edit the telnumToUri table to replace the last wildcard entry with the following lines TelnumPatternTelnumConversioncomment O sip 0S1 lt gateway ip address gt defaultmediagateway sip 1S1 lt gateway ip address gt AnyNumberlxxxx 2 sip 2S1 lt gateway ip address gt AnyNumber2xxxx 3 sip 3S1 lt gateway ip address gt AnyNumber3xxxx 4 sip 4S1 lt gateway ip address gt AnyNumber4xxxx 5 sip 5S1 lt gateway ip address gt AnyNumber5xxxx 6 sip 6S1 lt gateway ip address gt AnyNumber6xxxx
51. 200 solution The following is an example of the system cfg file for a solution with separate S6200 application and media servers ip address of the server IPiddress 135 35 23 72 SIPAddress 192 168 0 10 request we will be listening to MyListener sip 60008135 35 23 72 MyListener sip 60008192 168 0 10 if this setting is populated will Overwrite the contact field in responses SrespContact sip 60008135 35 23 72 respContact sip 60008192 168 0 10 MaxChannelCount 2000 refresh timer settings to refresh the sessions that are connected recomended value is to set both at 180 3 minutes refreshes sessionRefreshTimerValue 120 sessionRefreshTimerValue 300 minSETimerValue 100 minSETimerValue 180 video port licensing MaxVideoChannelsilloved 0 diff serv this value will appear on the TOS field of the IP packet DiffServTOSValue 0 vlan value EthernetV lanValue 0 Issue 1 March 2009 117 Configuration Files Media Server Interface Configuration Video Settings Meeting Exchange provides the capability for system wide video conferencing parameters These parameters are negotiated with connecting video endpoints for incoming and outgoing video calls Set video parameters in the video section of mediaServerlnterface cfg Table 17 Video Settings Field Definition Setting EnableVideoSupport Defines whether video is 07 No video default available for the server 12 Video enabled VideoSI Video switching interval 1 10
52. 2009 113 Configuration Files Settings for the multiple S6200 solution TEMPLATE THIS FILE REQUIRES MODIFICATIONS TO WORK The file is Preconfigured for a single MS and has lines commented out for an extra 6 media servers it requires manual replacement of the following data MSx IP this is the IP address of the MEdia servers there is a different IP for each of them The lines mediaServer and mediaServerExt need to be uncomented when more than 1 media server are required each line in consequtive numbers depending on the number of media servers required proccessName ipcKeyNumber autoStart initipcb 100 1 commsProcess 101 1 bridget700 102 1 nts sipigent sipigent 131 1 nts bridget700 msDispatcher 132 1 bridget 700 dspEvents mediaServerExt mediaderver 120 1 nts msDispatcher 1 fmediaServer 121 1 ents msDispatcher 2 fmediaServer 122 1 ents msDispatcher 3 fmediaServer 123 1 ents msDispatcher 4 fmediaServer 124 1 ents msDispatcher 5 fmediaServer 125 1 ents msDispatcher 6 mediaServerExt 140 1 nts msDispatcher 1 mediaServerExt 141 1 ents msDispatcher 2 mediaServerExt 142 1 ents msDispatcher 3 mediaServerExt 143 1 ents msDispatcher 4 mediaServerExt 144 1 ents msDispatcher 5 ProcessExe noexecute fusr dch bin serverConmms noexecute usr dcb bin sipagent usr dcb bin msdispatcher usr dcb bin msInterface usr dcb bin msInterface usr dcb bin msInterface usr dcb bin msInterface usr dcb bin
53. 2009 175 System Log Messages Table 24 Unix System Error Messages continued Message Code 3805 Message Cannot send message to process Meaning Interprocess communication failed when a process attempted to send a message to the specified process 3900 Process terminating func name function call failed A LAN process terminated trying to set up a listener for a particular LAN service due to either inadequate system resources or a system software error when trying to execute func name 3901 Error receiving data from host host name at IP address IP addr A LAN process received an error while trying to read socket data from host host name at IP address P addr This error may occur due to either inadequate system resources or a LAN hardware software problem 3902 Error sending data to host host name at IP address IP addr A LAN process received an error while trying to send socket data to host host name at IP address IP addr This error may occur due to either inadequate system resources or a LAN hardware software problem 4 of 4 176 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers 4000 4999 Hardware and Device Messages Table 25 Hardware and Device Messages Log Message Codes Message Code Message Meaning 4000 Annunciator ready event d An attempt to report to the failed for cha
54. 21 10 254 2 If the problem remains reboot the server 3 If the problem remains after rebooting contact support How can capture or monitor IP traffic Use a second system to monitor IP traffic The system should run Ethereal or tepdump Connect this system to a mirrored port on the Ethernet switch router hub That port should be a mirror of all traffic sent to the VoIP system SIP Agent failures SIP agent fails when the proxy server is not available to register the bridge Issue 1 March 2009 155 Troubleshooting Problems This section provides procedures for troubleshooting common audio problems No Audio When a call appears to connect but no audio is heard follow this procedure 1 Check the SIP phone configuration used by the person who reported the problem 2 Verify the correct media server program is running on the server e convMS for Convedia e softms for the S6200 media server 3 Check the system configuration file system cfg If a hardware media server is in use check those configuration files as well Refer to Chapter 2 Configuration for details 4 Use a packet sniffer program to verify the RTP packets are delivered to the system 5 External hardware media servers only 6 Verify the hardware media server is connected to the network and operating correctly Refer to the manufacturer s documentation for the hardware media server Static Heard in Conference When participants hear static in
55. 5 0 AND CRS the IPAddress to the IP Address of this machine the MyListener Chang 4 Chang available THEE EE EE ip addre IPAddress request ie CALS respContac axChannel DiffServTO vlan val EthernetVl numMediaServers recources the MediaServerPriority to 1 if APS1 Takes MPC 1 amp 2 to 2 so it will take 2 MPC resources from the pool of FE AE E aE E AE ea aE a aE a a a EEE EEE EEE E E E E E E E E E E E EET EEE EEE EAEE EE ss of the server 10 20 30 1 we will be listening to yListener sip 6000 10 20 30 1 setting is populated will Overwrite the contact field in responses tz Count 2000 SValue 0 ue anValue 0 refresh t recomend diff serv this value will appear on the TOS field of the IP packet imer settings to refresh the sessions that are connected d value is to set both at 180 3 minutes refreshes sessionRef minSETimer Not used MaxMeeting MaxConfere MaxOperato configur MXShare reshTimerValue 180 Value 1800 for Unixware Meet Count 400 nceCount 500 rCount 10 ation for the medi MediaServerPriority 1 numMediaS ervers 2 0 ingXchange a sharing process to know how many media Issue 1 March 2009 115 Configuration Files Y Tip In addition set up the MPCs in mediaServerInterface cfg lnthe example below The example has two as shown in the numMediaServer values SCC 1 MPC 2 FSServerIPAddres
56. 5061 tran transport to be sport tls secured by tls so that For TCP each hop uses tls MyListener sip 6000 135 35 32 35 5060 transport tcp respContact This setting overwrites the default contact header on MaxChannelCount MaxVideoChannelsAllowed responses If an Avaya CM is being used add the following lines Comment out the unused transport type SIP Address For secure transport respContact lt sip 6000 135 35 32 35 5061 tr ansport tls gt For TCP respContact sip 60008135 35 32 35 5060 tr ansport tcp gt Set this value to e 00 with one media server e 1500 with two media servers e 2000 with three media servers Set the number of video licenses Values allowed 0 2000 Default 0 10f 3 Issue 1 March 2009 39 Configuration Table 4 System cfg General Information Settings continued Setting Description DiffServTOSValues EthernetVlanValues MaxMeetingCount MaxConferenceCount MaxOperatorCount BillingDirectory PlatformName AdHocMinPortsAvailable AdHocDefaultConferenceSize SippingNotificationInterval processKeepAlivePollTime softmsTimelnterval bridgetranslatorTimelnterval Value that is inserted into the IP header s type of service TOS field This is used to differentiate the service Some routers will route specific values faster or with priority DiffServSignallingTOSValue DiffServMediaT OSValue Value that is inserted into the IP header s virtua
57. 5200x4 Op4 lt sip 5204 OP5200x5 Op5 lt sip 5205 OP5200x6 Op6 lt sip 5206 OP5200x7 Op7 lt sip 5207 OP5200x8 Op8 lt sip 5208 OP5200x9 Op9 lt sip 5209 OP5200x10 Op10 sip 6389 6389 10 220 15 133 Avaya idnis 2 ddi folwd by addtnl prmtrs dnis 2 ddi not flwd by addtnl prmtrs ksip 2 AvayaPhone sip 1 ddibeforePaddressRequestUri lt sip 1 ddbeforelPaddressinRequestUri lt sip 1900 noddibeforelPaddrinRequestUri sapien 1900 noddibeforelPaddrinRequestUri lt 51pi 1900 noddibeforelPaddrinRequestUri i 0 wildcard 128 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Proxy Table Configuration for use with Operator Dial In Proxy Table Configuration for use with Operator Dial In Location usr ipcb config proxyConfigTable cfg The information in this configuration table is sent to the proxy The CRS also sends information to the proxy and CRS data overrides data from this file It is ok to have data in both files The CRS data is to be changed dynamically where this file cannot proxy configuration dt dll tl ERE E E E E EE E E DIRECTIONS FOR USE WITH MEETINGXCHANGE 5 0 AND CRS The information in this config table will be sent to the proxy NOTE the CRS also sends information to the proxy and CRS data overides data from this file It is ok to have data in both files the CRS data if to be
58. AVAYA Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers 04 603321 Issue 1 March 2009 Contents Chapter 1 Overview 6 4246 ea dk ESOS EOS HED OR n 11 CONVENTIONS aoo eh ew OO AA i 12 Related Documentation lt lt lt caceria RR eee eae eee 13 6200 S6800 Conferencing Servers Overview 14 Gigabit Connections cll 15 Failover Detection llle 15 S6200 Media Server leer 16 Convedia Hardware Media Servers 17 206900 Media Serve Joy oro Gee AA e 17 Server Redundaliby uua dcs 4c ede 33 AAA 19 a co rrr 19 Installation Steps lll rrr 19 Chapter 2 Configuration uus cow CUR ox SO Co X 21 Introduce OH 2 e ep CUR A ee RW eg e ce CERRO a own 21 Enabling srooot login gt 64 ua xoc RES ee ee we Ow 21 Electronic Preinstallation Worksheet EPW 22 Obtaining a copy ofthe EPW lll 22 Configuring the SPY sa so oe ook KR OO RC OR AR Re 23 Loading the BP Vi 6 uo E ARA OE AIR Ow OHS 24 Verifying SNMP trap information using the EPW 25 Working wilh SNMP gt s uu suos 9 o Ro ome A ee eee 26 Inserting and deleting entries in the snmptrapreceiver table 26 Setting the productid in system cfg if usingINADS 28 Verifying that SNMP is running llle 29 Looking atthe SNMP trapS
59. Billing code prompt 92 Initiate uBlast 93 Subconference 94 Request recording file name 95 Enter Webld 96 Toggle mute all 98 Toggle moderator hang up End conference 2 Modify the settings as required 3 Save your changes and close the file wq 4 Reboot the system to implement the changes Use the following utility to verify the changes cd usr dcb bin chksflowdigits Y Tip System will run with valid command initiation strings and ignore ambiguous or duplicate strings Modifying DTMF Input Settings for Flex flexflow cfg reg Systems configured for Flex call flows can be configured to accept various DTMF input to use special conference features Modifications are made to the flexflow cfg reg file 122 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Modifying DTMF Input Settings for Flex flexflow cfg reg Note If a function is missing or has an empty DTMF sequence that function is disabled Follow this procedure to configure the DTMF Edit the flexflow cfg reg file with the vi text editor vi usr dcb dbase admin flexflow cfg reg The system displays the file which contains two sections InConference and AccountManagement The sections may be in any order Within each section each line corresponds to a DTMF command For example function name gt DTMF sequence to invoke An example file with default settings follows InConference OperatorConf
60. DR file for that current day of MM DD last NNNNN indicates the last sequence number read from the CDR file and current NNNNN indicates the current sequence number received from the call handler to be sent next 3 of 3 3000 3999 UNIX System Error Messages These are UNIX directory file fork exec alloc shm lock prio rtalarm and ipc errors Table 24 Unix System Error Messages Message Code Message Meaning 3000 Cannot change to name The process cannot change to directory the specified directory The directory may be missing or have the wrong permissions 3001 Cannot open name directory The process cannot open the specified directory The directory may be missing or have the wrong permissions 3002 Cannot get current working An error was returned from the c directory function getcdw 3c 3100 Cannot load DCB database Process had an error attempting to read in the dat files 3105 Cannot save DCB database One of dat files had a general write error 1 of 4 Issue 1 March 2009 173 System Log Messages Table 24 Unix System Error Messages continued Message Code 3106 Message Cannot access name Meaning A process cannot determine the status of the specified file 3107 Cannot move file from source to destination A file cannot be moved from one name and or directory to another Permission may be wrong the directory may be missing or the name inv
61. HTOOL OPTS speed 1000 duplex full autoneg on Y Tip Do not connect a network cable on eth1 3 Verify that the network switch ports are also configured as above gb full duplex autoneg on This will ensure that the network will establish a gigabit link to the server 4 Verify that the following is not added in the rc local file ethtool s ethO autoneg on 5 Reboot the server Failover Detection Failover can be detected by setting the following parameters in mxMonitor reg on page 63 checkstatustimer timer in milliseconds default 60000 numstatusrequests number of times active server is checked in case of no response default is 2 Issue 1 March 2009 15 Overview 6200 Media Server The S6200 media server runs on a Linux host the Dell PowerEdge 1950 Figure 1 S6200 Media Server This solution provides the callhandler applications and the media resources required to support up to 600 ports in a standalone server and up to 700 ports when configured with a separate application server The S6200 media server has these capabilities e 2000 ports of G 711 a law or u law Y Tip 2000 port single server solution requires a 1 gigabit network e RFC 2833 DTMF support e In band DTMF support 70 operator conferences Up to 2000 participants in a single conference e Full support of the media server interface Support for 1 recorded music channel and up to 4 connection based FDAPI music channels
62. Login Copy EPW MX xls from dcbguest to a directory on your PC Close WinSCP Oo o N O 22 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Configuring the EPW Open the worksheet on your pc and enter specifics about your conferencing server by paging through the tabs at the bottom of the page You will need information for the following pages shown in Table 2 Table 2 EPW Settings EPW Page Description Information Cross Reference Intro Provides description of EPW Read only Status Quick reference to determine Read only completion status of each EPW page Checklist Overview of items needed for Read only software install Usage Enter server names and IP Verifying Network Configuration and Platform Addresses adding NTP Servers on page 130 Information Note If the conferencing server does not use NTP provide an IP address of 0 0 0 0 in this field NFS Config Details for setting up an NFS Configuring the NFS Server on server for audio files page 56 Server Server Configuration Table 4 System cfg General Parameters Information Settings on page 39 Media Server Runtime Sample softMediaServer cfg file on Parameters page 44 Media Server Interface Configuring the NFS Server on page 56 Configuration Video Conferencing System Media Server Interface Configuration Parameters Video Settings on page 118 Process Configuration Table 7 processTable cfg on page 51 Parameters System System
63. P to Tel Routing Table Tel to IP Routing Table parameters associated with routing tables e Profile Definitions Use Profile Definitions to set up preferred behavior for codecs trunk groups and trunk group routing e Trunk Group Use the Trunk Group table to assign trunk groups profiles and logical telephone numbers to the gateway s E1 T1 B channels Trunk Groups route IP to Tel calls e Trunk Group Settings The Trunk Group Settings table is used to determine the order in which new calls are assigned to B channels within each trunk group Issue1 March 2009 91 Switched Circuit Integration optional Note To reduce glare conditions set the channels to hunt from opposite sides of the hunt group on the user side and the PSTN side For example set Channel Select Mode to Ascending on the Mediant Gateway and Descending on the PSTN side Advanced Configuration 3000 To set advanced configuration settings for the gateway server select Advanced Configurations Settings include e Network Settings Use Network Settings to configure IP settings application settings NFS settings IP routing table and VLAN settings e Media Settings Use Media Settings to define Voice settings FAX Modem and CID settings RTP RTCP settings IPmedia settings and general media settings e Trunk Settings Use Trunk Settings to configure trunk parameters e SS7 Configuration Use SS7 Configuration to configure SS7 tunneling parameters e TDM Bus
64. RTED 07a398cali2ezcc 7dO0lizZeZzcc8aea000e PEHostLogServerxxxx STARTED 07a395cal2e2cc d0112e2cc8af20016 PEHostLogRetrieverServerxxxx STARTED D 7a398calzeZcc 7d0112eZcc8aeiD0009 PEOAM key STARTED 07a398ca12e2cc7d0112e2cc8b10002a PEluthorizationServiceKey STARTED 07a398calZe2cc7dO0iize2cc8b080022 PEA larmConfigServer key STARTED If the services are not up and running the user may see STOPPED status for some of them The verification command generates an exception if the core services are stopped AX CAUTION If the core services do not start up the conferencing server will come up within one minute If the core services start up correctly the server will take between 10 and 15 minutes to fully load Core Services Logging To control logging to the host log server provided by core services modify the following xml file on the conferencing server lusr ipcb config ipcblog4j xml 36 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Working with SNMP The following lines at the end of the file enable the logging to HOST LOG SERVER root priority value all gt lt appender ref ref system gt lt appender ref ref HOST LOG SERVER root In order to disable logging to HOST LOG SERVER modify the lines to root priority value all gt appender ref ref system lt appender ref
65. Record Stopped Setting up conference lt name gt use diallist lt listname gt Blast does not begin as all annunciators are busy There are several possibilities Operator blasted empty list or list without phone numbers Operator requested Blast reBlast with all items excluded Operator requested reBlast but all lines are already in conference Any combination of the above Only one 30 minute segment remains for digital record Someone is using the final 30 minute segment for digital record Future digital record requests will be denied While a digital conference record was in progress the remaining disk space was consumed The system stopped recording and will deny future digital record requests An attended conference is scheduled to begin Wait a few seconds for an annunciator to become available and try again View dial list to determine nature of error and try again Delete obsolete digital record files to free disk space Delete obsolete digital record files to free disk space Delete obsolete digital record files to free disk space None 2 of 2 162 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Log Message Codes Log Message Codes The following sections describe the error messages associated with specific codes in the system log files If you need more information concerning a particular error contact Avaya Customer Support Each mess
66. SP Board d fails MVIP RX The specified MVIP control test TX ping pong test failed for the specified DSP board 4118 DSP node d minimum MVIP The specified DSP failed the RX TX frame count d got d MVIP frame count test The amp 9od received counts should have been at least as much as the specified amount and be different by no more than one 4119 DSP node d interrupts Sent During DSP testing the host d DSP got d Host got d sent the specified number of interrupts to the DSP The number received by the DSP and the number received by the host in return are also specified 5 of 7 Issue 1 March 2009 181 System Log Messages Table 25 Hardware and Device Messages continued Message Code 4120 Message name d path error code d Meaning During connectivity testing of the named path the error specified by the two digit code was detected The first digit identifies a problem encountered in the test 1 The digits received identify the wrong channel path 2 An unknown event was received from a DSP 4 An unexpected command was detected in the channel used for testing 8 A DSP required for the test has failed or is not present Any other hexadecimal number recorded for the first digit is the sum of the above digits for the problems indicated The second digit indicates the number of DTMF digits detected over the specified path Three digits must be received that correct
67. SS7 tunneling parameters e TDM Bus Settings Use TDM Bus Settings to configure PCM Law to A law or mu Law TDM Bus Clock Source and idle patters Configuration File Use Configuration File to backup and restore the gateway s configuration via an ini file stored on a local computer e Regional Settings Use Regional Settings to set and view the server s internal date and time as well as to load Call Progress Tones CAS and Voice Prompt configuration files to the gateway Issue1 March 2009 89 Switched Circuit Integration optional e Security Settings Use Security Settings to configure Web User Accounts the Web and Telnet Access List Firewall Settings Certificates General Security Settings the IPSec Table and the IKE Table e Management Settings Use Management Settings to configure Syslog Settings SNMP Settings and Activity Types to report Statistics and Diagnostics Use this menu to monitor Gateway Statistics Message Logs Device Information Ethernet Port Information and Performance Statistics Software Update Use Software Update to upgrade the gateway server s software by loading a new cmp file along with the ini file and several auxiliary files Maintenance Select Maintenance to lock and unlock the gateway server save the gateway configuration and reset the gateway Note Detailed information for each setting listed above is provided in the following guide AudioCodes SIP Mediant 2000 TP 1610 Boa
68. ST with a parameter of 1 not 4 As a result when the CRS receives the TAKE OVER BRIDGE message it does NOT remap DDI s 134 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Appendix E Server Upgrade This appendix describes the upgrade procedure for an upgrade from a prior Meeting Exchange 5 0 Release This appendix contains the following sections e Upgrade considerations e Before upgrading Backing up your current configuration Upgrading Meeting Exchange e After upgrading e Rolling back to a previous version Upgrade considerations In a Pyramid configuration with external software media servers the media servers can be upgraded first one at a time Call connections will be maintained provided the call load is not high at the time of the upgrade For configurations with application server failover using mxmonitor the standby server can be upgraded first followed by the other servers one at a time allowing them to fail over during upgrade This will result in dropped calls but the downtime will be limited to the time required to detect and fail over approximately two minutes For installations with Avaya Plug ins for for Microsoft Outlook Microsoft Office Communicator Microsoft Live Meeting IBM Lotus Notes or IBM Lotus Sametime configurations are not copied across by default as part of the bridge upgrade Therefore additional steps are required once the upgrad
69. Service Affecting Sync Loss of Minor Non Service Secondary Affecting Alarm Location T1 Card N Board X where N 1 3 X A B or T1 Auxiliary Trunk 0108 Administrator database An administrator changed the settings for updated the auxiliary terminal Operator Configuration 0109 Annunciator conference d Annunciator message has completed but indicates 96s still has active channels all the channels could not be moved into the Enter Conference This is an internal software error and may be preceded with Message 0126 No Transition Issue 1 March 2009 165 System Log Messages Message Code Message Meaning 0110 Blast dial list Yd 96s A blast reblast has been requested but insufficient channels available insufficient user channels are available The channels are either in use for other calls still disconnecting from previous calls or are out of service faulted 0111 Blast dial list d Vos item d Blast could not be initiated on a channel Vos channel d in use due to an internal processing error or a network glare condition 0112 Blast dial list d 96s no A blast reblast has been requested but all annunciator available annunciators are in use for other calls or digital conference record playback 0113 Blast dial list d s no A blast reblast has been requested but items marked for dialing either the blast list is empty or all items have been deselected 0114 Channel d in s
70. The CRS host name is also referenced in the chdbased reg file for communication Put this value in the etc hosts file and verify that you can ping the address name i e ping autocrs A Important Verify to specify the fully qualified domain name for each server crsdatasource installed true name crsdatasource version 0 1 address autocrs port 5050 user ACS3 cabinet 3 sroot mxsitel admin pg etc hosts 127 0 0 1 localhost BRIDGES 1354354234423 auto 50 usae avaya com auto 50 MPC SITE 1 135 35 23 92 mpc2 com mpc2 195 352 2395 mpc3 com mpc3 CRS WITH FAILOVER ENTRIES T3595 70 115 crstwo usae avaya com crsmike 1 35 5354 23 710 autocrs usae avaya com autocrs 4 1 MULTISITE NETWORK T35 954223 102 crsmultisitela usae avaya com crsmultisitela 135 35 24 102 crsmultisite2 usae avaya com crsmultisite2 135495 254T102 crsmultisite3a usae avaya com crsmultisite3a 135 95 23 107 crsmultisitela usae avaya com crsmultistela 135 35 23 107 newyorkbkcrsl usae avaya com newyorkbkcrsl BEGIN Edits by f fixup csHostsFile Thu Mar 15 17 31 12 EDT 2007 135 35 22 190 mxsitel usae avaya com mxsitel 192 Uk 1306 serviceLan usae avaya com serviceLan END Edits by f fixup csHostsFile Issue 1 March 2009 119 Configuration Files Modifying DTMF Input Settings sFlowDigits reg The system accepts various DTMF input Conferees and moderators press predeter
71. URI user name and URI password fields Issue1 March 2009 67 Configuration i Enter 120 or site specific value in the URI Refresh field This is the number of milliseconds that the CRS uses to send changes to the application server j Enter the digits of dialed number to be forwarded to an answering service such as 1234 in the URI DNIS field 3 Configure the S6x00 media server Y Tip Set up one bridge in the CRS for each active and standby application server Initially reset the status of the active and standby application servers 4 Configure the cabinet Map each cabinet to the S6x00 media server acting as the bridge Working with Prompt Sets The system has 20 prompt sets available for recording messages in multiple languages By default the following prompt sets are stored on the system Table 9 Prompt Sets lusr2 prompt set number Bridge Talk prompt set Language number 0 1 English 1 2 Canadian French 2 3 Parisian French 3 4 Latin American Spanish 4 5 European Spanish 5 6 German 6 7 Russian Adding new Prompt Sets Before adding new prompts to the conferencing server be sure that the selected prompt set does not have a link to Set0 68 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Working with Prompt Sets Breaking the link between prompt sets Log in with sroot cd usr2 Prompts ls 1 If the prompt set that you wish to copy to for example Set15 does not sho
72. a conference 1 Follow the procedure for Slow System Performance on page 150 2 Verify that the correct codec is in use by using a software phone that can display the code 3 Double check the router and network configuration to verify that RTP packets get the correct quality of service and are not being delayed by data traffic After entering code line disconnects or no audio is heard If callers hear the annunciator greeting when dialing in but there is dead air after they enter code 1 Check usr3 ipc logs for error messages 2 Check system cfg Ensure that no IP is listed in MyListener and respContact if Communication Manager is not a part of the solution 3 Check User Transaction Logs usr dcb ulogs to verify that DTMF is being passed 4 Check rtpm for memory being used and to determine if large numbers of calls are being sent to the server simultaneously 156 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers 5 Problems Use a packet sniffer program to verify the RTP packets are delivered to the system Static Heard in Conference When participant hear static in a conference Js 2 3 Follow the procedure for Slow System Performance on page 150 Verify that the correct codec is in use by using a software phone that can display the code Double check the router and network configuration to verify that RTP packets get the correct quality of service and are not being delaye
73. abit Switch 146 6 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Contents Correcting Uptime Reporting 146 Obtaining Debug Information lll 146 Soli up Debug uas di aco wo wo AAA AAA 148 IP Trace Packet Utilities 148 REGIA Progra e Lou e II ee A A A we a 148 Unable to create new files eee 149 Software version eee eee 149 System Configuration Problems 0G 149 Slow System Performance c 150 System does not Accept Calls 150 Processes are running but calls do not connect 151 Caller hears busy signal o 152 Caller hears fast DUST ios aa ia RA Rd e a A Kem m c8 152 VoIP programs restarted 153 Backing up Configuration Files 153 Restoring Configuration Files 153 Network Problems eee 154 Debug a Network Problem 154 Network is unreachable eee ee ee ln 155 How can capture or monitor IP traffic 155 SIP Agent failles 0 ad kx Od CX RC ACER Oe ee ee Oe Os 155 gig cca rcr 156 NO MUDO gt x 6 24 ee RS ee OA AAA 156 After entering code line d
74. age is in a 6 line format The first line of each message is blank and the sixth line contains a single semicolon Tem 2 systemName nodeName date amp time 3 AsequenceNumber messageNumber REPT AUTO 4 processName fileName lineNumber messageType UNIXerrorString 5 messageString 6 Message strings may be truncated to maintain an 80 character line limit The messages themselves are numbered on the following pages with each message followed by a short paragraph describing its meaning Variable data is represented according to the percentage conventions described below When the set of variable strings is known and limited the choices are included in the message and separated by forward slashes Conventions used in the messages variable d decimal number s string x hexadecimal number 0x X Issue 1 March 2009 163 System Log Messages 0000 0999 Status Messages Message Code Message Meaning 0100 DCB SYSTEM RESTARTED Someone ran a system shutdown and the system restarted at the specified time Typically followed by diagnostics and cold restart messages 0103 s alarm clear on s s Indicates a network T1 alarm has been cleared Variables are alarm type alarm location Trunk alarm classification Alarm Type Alarm Classification Red Carrier Major Service Affecting Yellow Remote Major Service Affecting Carrier Blue AIS Non Alarmed Service Affecting Not Installed N
75. alid 3108 Cannot open name The specified file cannot be opened It may be missing or have the wrong permissions 3109 Failed to load name file The specified file cannot be downloaded to a DSP 3110 File not COFF format A file to be downloaded to a DSP has the wrong format for downloading 3111 Cannot read name The specified file cannot be read 3112 Cannot seek name An attempt to move to a desired position in the specified file failed 3114 Cannot write name An attempt to write the specified file failed 3115 3117 Cannot get set controls for device Cannot extend RTFS file name An attempt to read or write control information for the specified device failed An attempt to increase the size of the specified real time file failed 3118 Cannot write read RTFS file name An attempt to perform the specified operation on the named file failed 3200 Cannot execute process An attempt to start execution of the specified process failed 3201 Cannot start name process An attempt to start execution of the specified process failed A previous log message gives more details 2 of 4 174 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Table 24 Unix System Error Messages continued Log Message Codes Message Code Message Meaning
76. aning Corrective Action Application Server Errors started process lt s gt with pid lt d gt Args lt s s gt This is only an error if proceeded by a message saying a process ended killed aborted exited etc If a process is frequently restarting it could be caused by 1 Lack of some resource 2 A timeout 3 Internal error Restart the software unable to start process lt s gt The executable file for the process may not exist or it may not be set to be executable or you may have manually started the software as a normal user when you should start the software with root permissions 1 Look for the name of the executable program in processTable cfg 2 Go to usr dcb bin to see if the executable file exists 3 See if the file is owned by root and the permission for the file includes an x for the file owner 4 See if the system is out of virtual memory using the SCO administration utilities If it is out of memory then reboot process 96s not responding after d tries A process is not replying to poll messages probably because it is overloaded or locked The software should automatically restart the process to recover If not 1 The system may be overloaded Use the ipcs qa message to see if the message queue has many messages in it If that is the case a faster CPU and more RAM may help 2 There could be an internal error in that process select error d There was
77. ap is generated when the port pool usage exceeds 80 of the maximum number of ports avMX6200Notifications 103 avMX6200PortPoolUsageDecrease NOTIFICATION TYPE Issue1 March 2009 33 Configuration OBJECTS sysName ipAdEntAddr entPhysicalAssetID csAlarmSeverity applSrvName ituAlarmAdditionalText STATUS current DESCRIPTION This trap is generated when the port pool usage no longer exceeds 80 of the maximum number of ports avMX6200Notifications 104 avMX6200ApplicationServerFailover NOTIFICATION TYPE OBJECTS sysName ipAdEntAddr entPhysicalAssetID csAlarmSeverity applSrvName ituAlarmAdditionalText STATUS current DESCRIPTION This trap is generated when the application server fails over avMX6200Notifications 105 avMX6200MediaServerFailed NOTIFICATION TYPE OBJECTS sysName ipAdEntAddr 34 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Working with SNMP entPhysicalAssetID csAlarmSeverity applSrvName ituAlarmAdditionalText STATUS current DESCRIPTION This trap is generated when the media server does not respond avMX6200Notifications 106 END Debugging SNMP This section describes some of the common issues with SNMP It contains steps and suggestions to overcome these issues e If traps are not generating you should ensure the following core services are running opt coreservices lifecycle bi
78. arameters look favorable then there may be a message format difference between the sending and receiving computers You will need to debug that you need some type of packet sniffer program or computer See the tip for the symptom How can capture of monitor IP traffic If you have not located the problem gather all the information and send it to the developers for further investigation 154 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Network Problems Network is unreachable Verify network connectivity by following this procedure 1 List all Ethernet interfaces by typing this command ifconfig a This command should return more than lo loop back When it returns only the loop back or displays the message Network is unreachable then install the driver for your Ethernet interface When the command returns ethO netO or another network interface that has the state DOWN refer to Need to configure Network interface a Confirm that the Ethernet cable is firmly connected to the back of the server and to the router switch hub b Verify the port on the router switch hub is enabled and correctly configured When the command returns ethO net0 or another network interface that has the state If the state is Up c Verify the IP address of the interface is correct d Test communication with other computers in the network by using the ping command For example ping 10 2
79. ator channel tries and fails to grab a semaphore while playing recording 4 DTMF CHAR ERROR set 4 The DSP detected an invalid character in the digit array 4104 DSP node d diagnostic failed The diagnostic for the specified DSP failed 4105 Failure detected on DSP node d A process reported that the specified DSP failed 4106 Invalid data 0x d for channel Jod The host found that a DSP contains the indicated invalid event buffer tail index for the specified logical channel number 4107 Network d failed switch c memory s stream 96d channel d The memory diagnostic for the specified network failed for the indicated switch memory stream and channel 3 of 7 Issue 1 March 2009 179 System Log Messages Table 25 Hardware and Device Messages continued Message Code 4108 Message Network in service s channel s 96s restored Meaning Indicates a network trunk has come into gone out of service The channel types for example User or Remote Operator and channel numbers are variables 4109 Network out of service s channel s Vos removed from service Indicates a network trunk has come into gone out of service The channel types for example User or Remote Operator and channel numbers are variables 4110 Unexpected DSP command Ox d on annunciator d An announcement or playback has been requested on the in
80. by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available on Avaya s web site at http support avaya com ThirdPartyLicense For full information please see the complete document Avaya Third Party Terms Document number 04 601558 To locate this document on the website simply go to http www avaya com support and search for the document number in the search box Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline
81. cb config Network Problems This section describes some common network related problems Debug a Network Problem Use these guidelines to determine the cause of a problem on the network 1 2 3 Make sure the network cable is firmly seated in both the server and the switch Verify that the LAN is set to 100 Full Duplex on both the server and the switch Ensure the software media server can communicate with the network by logging on to a bridge and using the ping command to test communication with another computer on the network If you get an error saying Network is unreachable refer to the procedure Network is unreachable on page 155 before continuing Verify the IP address of both computers which are experiencing communication problems Use the ifconfig a command Ignore the lo loop back device and look for inet parameter for the netO device Use netstat while trying to communicate with the system If communication is working the system should display a line describing a socket from the source computer to the destination bridge computer If successful the state of the socket is ESTABLISHED Note This step applies to TCP IP communication not UDP If you are debugging VoIP configuration then refer to System does not Accept Calls on page 150 View var adm syslog file to see if there are any errors related to network communication problems If all the configuration files and p
82. ccess to via the CRS the SIP Proxy configuration data for that workgroup Failover is enabled on the system when e Each server in the workgroup contains the configuration file mxmonitor reg Configuring the mxMonitor on page 62 describes this file e Each server in the workgroup is configured for redundancy by editing the processTable configuration file Activating the Monitor Process on page 66 provides information on configuring the Process Table e Each server in the workgroup is configured to send messages to a Client Registration Server CRS Refer to Establishing the CRS Data Source on page 59 Configuring the mxMonitor The mxmonitor process identifies the servers and monitors each server to ensure that it responds to request messages When a server denies a request from the monitor the monitor sends the request to the next server in the workgroup The server that responds to the request takes over the role of the server that denied the request When a server is configured as a standby but determines that the workgroup already has a standby via a denied request it switches to an active server and restarts the registration process This design ensures that a failed application server can re join the workgroup and take over as the standby Each server requires a configuration file named mxmonitor reg This file contains the list of servers comprising the workgroup The file has a section for each server containing its confi
83. ce Reservation Server CRS4 wu gw ia XO dote a ee gc 59 Configuration 44 49 54 DTMF input settings 120 122 problems llle 149 Configuring the EPW 23 Convedia loading custom audio prompts 71 84 Core Services limitations and known issues 38 Core Services Logging 36 CRS oo a Ghee dy ci dia e te 59 Conference Reservation Server 59 Custom Audio Prompts Index Convedia s a os ea a a a 71 84 D Debug x ite bem ce axem E dele n PR he e fne 146 Setting UP vous oec eee mmo E 148 o Rp M MET 147 DIO IDEs aee us si mox ees vie esta sn dra o Preig 50 dial OU toas gat do pao Seton RTI ca ote RIA UR y 49 digits xt lll 120 DTMF input settings modifying 120 122 F fall Ver ess ok xe a sh wey 3s 57 COMM Gc oue de dee ne o REM d es 147 HIS ute a Se Sox Agr ee eu wa 147 ipcb_config a 153 Flex annunciators 12 flexlow cfg yreg o sns 122 G Gigabit Connections 15 H Hardware Media Server 17 hostname 147 Hosts File Configuration 119 Installation Steps cl 19 IP Trace Packet Utilities 148 ipcb coriflg sous wi e ee ee Re 153 IDCDIDIE ui soe as cher A S 51 IDOS sc Tc 147 K d DIM TTL 147 KVM Switc
84. changed dynamically where this file is not NOTE No brackets lt gt around any values or else the values will not be sent to the proxy correctly The below configuration will work for proxy registration for Operator Dial In h hanges will also ave to be made in the UritoTelnum tab and TelnumtoUri tab Hata E E aE AE aE a aE E aE E E E E E a E AE E AE aE a a a a a a a EEE EEE EEE HE ProxyUri Contact To From usrName passWord refreshTime sip 10 20 30 50 sip 5200 10 20 30 1 sip 5200 10 20 30 50 sip 5200 10 20 30 50 prxyusrname prxypswd 180 sip 10 20 30 50 sip 5201 10 20 30 1 sip 5201 10 20 30 50 sip 5201 10 20 30 50 prxyusrname prxypswd 180 sip 10 20 30 50 sip 5202 10 20 30 1 sip 5202 10 20 30 50 sip 5202 10 20 30 50 prxyusrname prxypswd 180 sip 10 20 30 50 sip 5203 10 20 30 1 sip 5203 10 20 30 50 sip 5203 10 20 30 50 prxyusrname prxypswd 180 sip 10 20 30 50 sip 5204 10 20 30 1 sip 5204 10 20 30 50 sip 5204 10 20 30 50 prxyusrname prxypswd 180 sip 10 20 30 50 sip 5205 10 20 30 1 sip 5205 10 20 30 50 sip 5205 10 20 30 50 prxyusrname prxypswd 180 sip 10 20 30 50 sip 5206 10 20 30 1 sip 5206 10 20 30 50 sip 5206 10 20 30 50 prxyusrname prxypswd 180 sip 10 20 30 50 sip 5207 10 20 30 1 sip 5207 10 20 30 50 sip 5207 10 20 30 50 prxyusrname prxypswd 180 sip 10 20 30 50 sip 5208 10 20 30 1 sip 5208 10 20 30 50 sip 5208 10 20 30 50 prxyusrname prxypswd 180 sip 10 20 30 50 sip 5209 10 20 30 1 sip 5209 10 20 30 5
85. col Server You can use the mx ipChange sh script to add up to three NTP Servers to your system To add NTP servers in the configuration start the mx ipChange sh script Press Enter Enter the IP 130 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Verifying Network Configuration and adding NTP Servers addresses requested At the Network Time Server prompt you can enter up to three server IP addresses If you have only one NTP server enter the server address and press Enter Domain name default du rnd avaya com Enter h for help q to quit du rnd avaya com Enter IP address 1 of 1 for New subnet mask 255 255 255 0 Enter IP address 1 of 1 for New gateway address 135 64 21 1 Multiple query Type return if you have fewer addresses to enter Enter IP address 1 of 3 for Network Time Servers 135 64 25 1 Enter IP address 2 of 3 for Network Time Servers Multiple query Type return if you have fewer addresses to enter Enter IP address 1 of 3 for DNS servers 135 64 21 5 Enter IP address 2 of 3 for DNS servers DNS search domains eg yours net mine net du rnd avaya com Note There is no Hostname or IP address configuration option when running this script Run the script to make the changes The server will reboot automatically to install the new network configurations To verify the changes open the script again At the prompt enter q to quit the program Creating a new IP Address To c
86. curred on a channel which is not defined for the channel s current state The channel event and channel state are variables To fully understand the meaning of the message a thorough knowledge of the T1 and Call Handler state machines is required 0127 DSP node d got DSP controlled semaphore d During DSP testing the host was able to obtain control of the specified semaphore which was expected to be controlled by the specified DSP Issue 1 March 2009 167 System Log Messages Message Code Message Meaning 0128 Previous call not terminated or A new call has been declared on a multiple start call on channel channel but the previous call has not d been terminated Internal debug error only should not occur in production software 0129 Received unknown event 0x d The specified event was received from a DSP but is not defined 0130 Recursive execution of state Internal debug error only should not machine s occur in production software 0131 Request for annunciator d in A request to use the specified failed active mode annunciator was received when the annunciator was already in use or was not usable due to a previously reported failure 0132 Request for channel d on A request was received to access a failed DSP node channel on a DSP that had previously failed 0133 System database updated Database updated 0134 System time has been reset Database updated
87. d 84 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Chapter 3 Switched Circuit Integration optional This chapter describes the hardware features and configuration procedures for the AudioCodes Gateway server which enables S6x00 servers to process incoming calls from switched circuit networks Once the AudioCode media gateway server is connected to the conferencing server customers can easily integrate existing PSTN T1 E1 users into their IP network Overview The AudioCode s Mediant 2000 and 3000 media gateway servers provide PCI Boards that may be connected to the S6200 media server to act as a gateway Installation instructions are provided in Chapter 3 Updating Hardware of Meeting Exchange 5 0 Installing the S6200 S6800 Conferencing Servers Complete information on AudioCodes Mediant 2000 and 3000 is available from the manufacturer Refer to the following AudioCodes documents for detailed configuration information for the gateway servers AudioCodes SIP Mediant 2000 TP 1610 Board User s Manual Document Version 5 0 Document LTRT 68805 AudioCodes SIP Mediant 2000 TP 6310 Board User s Manual Document Version 4 8 Document st LTRT 89701 Before you begin ensure that you have the software identified in Table 11 Table 11 Media Requirements Part Number Media Description Comments Mx6200 Manufacturing Image CD OS Informix DCB S6x00 Image GA releases Mediant 2000 or 300
88. d by data traffic Use a packet sniffer program to verify the RTP packets are delivered to the system Check SIP messages Look at STP for port and IP address of media server Check UDP traffic on the media server port Extract both outgoing and incoming audio with the network trace program Try to record the static If no static is heard on the recording the issue originates with the output If the static is heard on the recording the issue originates with the input If static is heard during a conference use Line Listen from the operator display to isolate the issue T Verify that the conferencing server is set to Full Duplex 8 Verify that the SIP Agent switch is set to Full Duplex Y Tip The conferencing server supports Full Duplex only Dialout Issues This section provides tools for troubleshooting dialout issues 1 If the conferencing server is configured with a Communication Manager verify that the transport method has been added to the telnumToURI table Verify that the correct transport tcp or tls is listed in the table If the conferencing server is not configured with a Communication Manager verify that the CLAN address is in the telnumToURI table 3 Verify that the correct IP is being called 4 Verify the error code in usr ipc logs 5 Verify that you can ping the gateway Issue 1 March 2009 157 Troubleshooting 6 For non CRS solutions verify the proxy server IP ad
89. dcb bin ipcb nfsinst sh 3 Restart the NFS server service nfs restart Note Restart forces nfs to flush its cache host name Hardware Media Servers Set up the APP and NFS servers as described in Conferencing Application Server and Linux NFS Server before configuring the Convedia media servers 1 Configure a mount point on each MPC to reference the exported directory usr3 ipcb on the NFS server 2 Configure the MPC to automount the exported directory as startup 3 Mount the export directory and verify correct operations Software Media Servers In a solution with 56200 media servers NFS will be automatically mounted To confirm the NFS mount point on the server log in as a superuser Enter mount to see a listing of NFS directories sroot mount Server Redundancy Server redundancy or failover occurs when the primary application server fails and the standby server automatically assumes operation for the failed server Issue1 March 2009 57 Configuration When this failover occurs the standby server e Changes its role from standby to primary e Sends the Takeover message to the Client Registration Server CRS View the server role changes in the Bridge tab of the CRS front end Registers with the SIP proxy server so that calls intended for the failed server route to the standby e Ceases monitoring the other application servers e If a call is sent to a standby server the Back to Back User Agent B2BUA
90. demand port pool and returns conference URI Communication Manager invokes a SIP INVITE to Meeting Exchange with conference URI to each of the video endpoints Once Communication Manager has an RTP stream for each video endpoint it invokes bridgeMove which moves each endpoint to the Meeting Exchange stream Communication Manager is no longer involved in the RTP stream between the video endpoints and Meeting Exchange Calls with more than two video endpoints will be transferred to the conferencing server via a Fast Transfer button on the Avaya phone The originating caller will not be required to enter any dialing digits to initiate the dialout to the third party Fast Transfer is facilitated with the SA8953 button that is controlled via the system parameters special application form of the Communication Manager Callers without video capability will be connected to the conference as audio participants System cfg Configurations Configure the following fields in system cfg to provide video conferencing integrated with Communication Manager Table 12 system cfg for video Field Description Settings RAINotificationInterval The amount of time NotificationCtriServer will 1 300 seconds Note wait before sending a forced RAI notification Default 60 RAI Resource Availability Indicator RAIHighThreshold Value in percentage of the minimum number of Default 90 ports in use when a notification is sent to Communicatio
91. deo Mouse switch KVM should be installed to allow one monitor and keyboard to connect to the S6200 S6800 Conferencing Servers and up to three associated application or media servers Installation Steps Installation consists of the following steps 6 Verify installation of power thermal management LAN and network connections 7 Verify receipt of necessary hardware and cables 8 Mount hardware to racks or as specified 9 Connect power keyboard video mouse modems LAN and network connections 10 Verify system operation 11 Notify Support Help Desk that system is ready to be configured Note any discrepancies between installed facilities and Site Survey Issue1 March 2009 19 Overview 12 Install the Linux Operating System and the Meeting Exchange software 13 Configure the system The first six steps are covered in Meeting Exchange 5 0 Installing the S6200 S6800 Conferencing Servers Step 7 and 8 are the subject of this document 20 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Chapter 2 Configuration This chapter describes basic configuration recommendations for the supported S6x00 configurations as well as information regarding core services integration Introduction Following the initial software installation you will need to configure server specific files The following sections describe the configuration requirements for the following e Configuring and loading the Electron
92. dicated annunciator which is busy with the specified command 4111 DSP node d expected 0x d got 0x d at 0x d During DSP testing the specified DSP expected to read one value but got another at the specified address If expected value and read value do match the host received the correct value on the second read 4112 DPM corrupted A process has detected that one of the circular buffers maintained in dual port memory was corrupted The command process or the init process found a problem with the head of the remove talker buffer or the event process found a problem with the head of the event buffer 4113 DSP node d not running During DSP testing the specified DSP was not started as desired 4114 DSP node d not responding to fest The downloaded DSP test code does not respond for the specified test 4115 DSP node 96d test Undefined response Ox9od The downloaded DSP test code gave an undefined response to the specified test 4 of 7 180 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Table 25 Hardware and Device Messages continued Log Message Codes Message Code Message Meaning 4116 DSP Board d cannot set MVIP An attempt to write the reference reference memory memory for the specified DSP board via the dual port memory defining DSO time slots for use by the transmit PLD on the MVIP bus failed 4117 D
93. dress 10 1 2 3 Setting the active speaker notification interval By default the S6200 bridge checks each channel every 2000ms to see if someone is speaking This value can be changed by setting the asninterval in the softMediaServer cfg file as shown in the example below Active speaker notification interval asnInterval 500 44 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Working with SNMP If asnInterval is specified as 500 each channel is checked every 500ms to monitor if someone is speaking Note The asnInterval value overrides the bridge default value SIP Enablement Server SES and Meeting Exchange When the Meeting Exchange solution includes an SES Server all DNIS DDI numbers must be added as users on the the SES server 1 Obtain a list of all DNIS DDI configured for the Meeting Exchange server 2 Log into the SES Server as follows https lt SES IP gt admin Click OK at the digital certificate prompt Click Yes at the Security Alert Click Continue O nan 2 CO Log in ID craft Password craftO 1 N Click Yes at Suppress alarm origination prompt 8 Select Launch Administration Web Interface 9 On the web interface select Users gt Add The following screen appears Issue 1 March 2009 45 Configuration 10 11 46 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Add User Primary Handle
94. dress in ProxyConfigTable cfg Verify that Session Timer is set to 300 Verify settings in mxmonitor reg chdbased reg and processTable cfg Server Failover The following sections provide some tools for systems configured for server redundancy see Server Redundancy on page 57 Failover failure If a server does not automatically fail over as expected 1 Verify that mxmonitor has servers set up as active and standby in processTable cfg 2 Verify that all media servers are registered 3 Verify that the information for each application server in mxmonitor reg matches that in chdbase reg Determining a server s status There are two methods available to determine whether a server is acting as an application server APS or as a standby STBY server On the application server type this command pg usr dcb logs date lt where date is today s date The server status is displayed as either STBY or APS Alternately you can list the server s status by typing these commands pg usr dcb logs date grep MXMONITOR where date is the current date dcbps When there are two ConvMS processes started then the server is an APS If there are no ConvMS or sipagent started then it is the STBY 158 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Server Failover Preventing failover Occasionally you may need to make configuration changes that require a reboot and you do NOT want the system t
95. e ipaddress portnumber snmpnotifytype s nmpversion name authprotocol authpassphrase privprotocol privpassphra se i t 1 135 35 70 202 162 1 2 avaya 1 1 2 e 1 135 35 70 104 162 i 2 avaya ig 1 Issue1 March 2009 25 Configuration Working with SNMP This section describes simple network management protocol SNMP Avaya use SNMP to monitor the performance of the conferencing server The SNMP system emits alarms which are called traps You can use the EPW to configure SNMP traps or you can use a manual method This section describes the manual method If you do not use the EPW to configure the audio conferencing server the mandatory tasks required to use SNMP alarming are e Inserting and deleting entries in the snmptrapreceiver table e Setting the productid in system cfg if using INADS This section also describes a number of additional tasks It contains the following sections e Verifying that SNMP is running e Looking at the SNMP traps e Debugging SNMP Note If you make changes to system cfg you must restart the server If you make changes to the database you do not need to restart the server Inserting and deleting entries in the snmptrapreceiver table The following script provides an example for manually inserting and deleting an SNMP trap receiver entry Each entry requires a unique ID In this example the ID is 1 the trap receiver IP is 10 110
96. e cfg Settings for S6800 without MXShare MXMonitor The settings in this example file configure a system with two MPC cards with no MXShare or MXMonitor Some lines in the following example wrap for clarity initipcb 110 noexecute 0 0 0 0 bridget 700 100 noexecute 0 0 0 0 dspEvents msDispatcher netEvents sipagent commsProcess 111 usr dcb bin serverCormms 0 0 0 0 sipigent 101 usr dcb bin sipagent 0 0 0 0 dspEvents msDispatcher appEvents bridget700 msDispatcher 102 usr dcb bin msdispatcher 0 0 0 0 netEvents sip gent appEvents bridget700 dspEvents mediaServer mediaServer 103 usr dcb bin convMS 0 0 0 0 appEvents msDispatcher netEvents msDispatcher 1 mediaServer 104 usr dcb bin convMS 0 0 0 0 appEvents msDispatcher netEvents msDispatcher 2 notifyService 113 noexecute 127 0 0 1 10235 snmp igent 120 noexecute 0 0 0 0 Issue 1 March 2009 111 Configuration Files Settings for MxShare without MxMonitor processes file enumerates the number of processes in the network will have the name of the process Key ID and the IP address Processirgs initipcb 110 0 noexecute commsProcess 111 1 usr deb bin serverCormms bridget 700 100 0 noexecute dspEvents msDispatcher netEvents sipigent sipigent 101 0 usr deb bin sipagent dspEvents msDispatcher appEvents bridget700 msDispatcher 102 1 usr dcb bin msdispatcher netEvents sip gent appEvents bridget700 dspEvents mediaServer mediaServer 103 0 usr dcb bin convMS appEve
97. e is complete to reconfigure For more information see step 34 in After upgrading on page 140 The following upgrade path is supported e 5 0 gt 5 0 Service Pack 2 To complete the steps described in this chapter you must run the commands at sroot level Before upgrading e Make sure that domain name is specified during install Meeting Exchange requires the fully qualified hostname to be set during the software installation Before proceeding with March 2009 135 Server Upgrade the upgrade ensure that the domain name is in the etc hosts file as required If the mx ipChange sh script was run on the bridge the domain information may have been modified An example of domain information 135 64 27 81 duqaMX5L 2781 du rnd avaya com duqaMX5L 2781 e Ensure that core services are running on your Meeting Exchange server opt coreservices lifecycle bin lc list e Password expiry changes are not copied across as part of the upgrade Prior to the upgrade collect password expiry details The key accounts are here sroot craft dcbmaint dcbadmin dcbguest The command is chage 1 dcbguest After the upgrade set password expiry changes if required Example To turn password expiry off for dcbadmi n run command chage I 1 m 0 M 99999 E 1 dcbguest e The syslog conf file is not copied across as part of the upgrade If customizations have been made to this file they will need to be implemented after the upgrade Backing up yo
98. e linked to the corresponding file in usr3 runtime softms lusr dcb bin CS700 legacy lusr dcb bin for most processes applications System log file usr dcb logs For specific advice refer to the following sections which describe specific symptoms Table 19 lists commands that can assist you with resolving problems 146 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers General Issues Table 19 Common Linux Commands Type this command To df k determine if the system is running low on disk space ifconfig a list Ethernet interfaces hostname find the computer s name ipcs qa find the number of IPC messages used by each queue The number in the QNUM column represents the number of messages waiting in a queue kill stop a process man k topic search for help on a topic netstat s ping ip address get detailed statistics including dropped packets for all protocols IP UDP ICMP etc test connectivity to another system on the network ps eaf list running processes sar 55 List Linux version plus list available CPUs uname a determine which kernel is running uptime identify the length of time a computer has been running who determine which users are logged onto the computer who b view the last reboot Table 20 lists log files that can be helpful in diagnosing common problems Table 20 Log File
99. ect the program restarted For example if you suspect that the VoIP programs restarted on July 28 follow these steps cd usr3 ipcb log grep start system log Ju128 1 Look for messages in the log which say INIT started process and the date and time that occurred Backing up Configuration Files Use the Administration menu to access the restore option 1 Start the administration client by typing this command dcbadmin 115 Select Administrator Menu gt File Management gt Backup Restore Select Backup Select MeetingXchange Wait for the message stating Backup of sip config is complete Press any key to exit ona A C N Press any key Note The system store backup files in usr3 BACKUPS usr dcb ipcb config The currently used versions of the files are in usr ipcb config There is a link from usr ipcb config to usr dcb ipcb config Restoring Configuration Files Use the Administration menu to access the restore option 1 Start the administration client by typing this command dcbadmin 115 2 Select Administrator Menu File Management Backup Restore 3 Select Restore 4 Select MeetingXchange 5 Wait for the message stating that the restore was successful Issue 1 March 2009 153 Troubleshooting Note Backup files are stored in usr3 BACKUPS usr dcb ipcb config The currently used versions of the files are in usr ipcb config There is a link from usr ipcb config to usr dcb ip
100. ed in step 1 i e SES This value is resolved through the hosts file on the Communication Manager e Near end Listen Port to 5061 for TLS or to 5060 for non TLS e Far end Listen Port to 5061 for TLS or to 5060 for non TLS e Far end Network Region to the codec set referred to in step 1 e Verify the Transport Method is set to TLS or TCP 98 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Signaling Group screen add signaling group Group Number 60 Group Type sip Transport Method tls Near end Node Name C LAN1 Far end Node Name ses Near end Listen Port 5061 Far end Listen Port 5061 Far end Network Region Far end Domain Bypass If IP Threshold Exceeded n DTMF over IP rtp payload Direct IP IP Audio Connections y IP Audio Hairpinning y Session Establishment Timer min 3 4 Add one or two Trunk groups e The Group Number is the Trunk Group Number e The Signaling Group is the group associated with the Trunk Group e The Number of Members for each group is the number of SIP channels supported on this trunk Note If the Number of Members is set to O you will not be able to administer the members for this trunk group correctly Issue1 March 2009 99 Video Integration with Communication Manager Trunk Group screen TRUNK GROUP Group Number 60 Group Type sip CDR Reports Group Name CM Bridge127 COR
101. ent that will be combined with another segment is generally 0 05 Issue1 March 2009 69 Configuration 0 09 seconds If the segment will lead into another segment then its trailing silence is shorter in the range of 0 2 0 3 seconds The following examples show the silence increments in square brackets Initial Middle Tail 5 There are currently 03 05 seven 03 05 participants currently in conference 5 Stand alone Segment 5 Conference security has been activated 9 Loading the customized prompts onto the Media Server S6200 Media Server To load the prompts onto an S6200 media server verify that there is no link between the Prompt set you wish to install and Set0 See Breaking the link between prompt sets on page 69 Use WinSCP to copy the newly recorded files from your PC to the dcbguest directory on the conferencing server 1 Open a WinSCP session on your PC 2 Enter conferencing server IP address 3 Login dcbguest Password abc123 Protocol SFTP Click Login Copy the prompt set ex Set8 from a directory on your PC to dcbguest Close WinSCP Log into the conferencing server as a superuser 0 NO OC A cd usr dcbguest cp Set8 usr2 Prompts Set8 Verify that the usr2 Prompts Set8 directory has been updated 70 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers About Annunciator Numbering Convedia Media Server For c
102. erence 0 OperatorIndividual 00 DialOut 1 ConferenceRecord 2 ChangeEntryExit 3 LockConference 4 UnlockConference 5 uteIndividual 6 UnmuteIndividual 7 ConferenceContinuation 8 PrivateRollCall 9 uteGroup UnmuteGroup 99 ParticipantCount d ListKeypadCommands DTMFConferenceHangup 77 GoToSubParent 93 PlayRecordFileNumber 94 AccountManagement ChangeLeaderPIN 1 NameRecTones 2 QuickStart 3 AutoContinuation 4 Describe 9 5 Save the file Issue 1 March 2009 123 Configuration Files Y Tip Use the usr dcb bin flexdigits utility to test the flexflow_cfg reg file before putting it on a live bridge This program will parse the input file reporting any errors or warnings To run the utility use the name of the file as an argument For example usr dcb bin flexdigits testFlexFlow cfg ini MxMonitor for use with Convedia and MXShare MXMonitor Stored in usr ipcb config the mxmonitor reg file contains the configuration information for the Application Servers and the Standby This file is only required when an application server uses the mxMonitor B tt tt Hatt tH HHH apsl standby mxconfi trace fal BERE REE EE HE DIRECTIONS FOR USE WITH ME 1 List all systems in 2 For apsx change t corresponding AppServer 3 Duplicate for all APS and STBY with their corresponding Bridge Ref number listed on CRS Front End THERE FE AE E AE E AE
103. estart processes if needed service mx bridge restart 7 Verify that each process has a unique key ID 8 Verify that each media server in the cluster has a unique number 9 Verify the IP address of each media server Y Tip With a single server system list the IP of the server as 0 0 0 0 to prevent IP errors and to prevent the need to change the IP at any time 10 Verify that Autostart is set to 0 when configuring with a separate application server Set Autostart to 1 when configuring as a standalone server 11 Check the log files stored in usr dcb logs for reasons why the system is not accepting the calls Some clues might include processes which are repeatedly stopping and restarting or SIP stack errors cd usr ipcb config 12 Look for core files Type cores to determine if new core files exist 13 Change directories cd usr3 ipcb log Tail the daily log to look for errors Y Tip Daily log files usr dcb logs are on the application server only usr3 ipcb log is on both the application and the media server 14 Verify system cfg is correctly configured 15 Check the SIP call flow using a network trace Processes are running but calls do not connect Once you verify the correct processes are running on the server if calls still do not connect check the following 1 Verity the SIPAgent is running Issue 1 March 2009 151 Troubleshooting 2 Change directories to system cfg Verify that the correct transpo
104. et 1 aps2 process aps2 role active cabinet 2 aps3 process aps3 role active cabinet 3 standby process standby role standby cabinet 4 Issue 1 March 2009 63 Configuration Table 8 mxMonitor Configuration Settings describes each section of this file and lists valid attributes with default settings Table 8 mxMonitor Configuration Settings Section Description Attribute Description Default mxworkgroup Lists the servers not applicable not applicable aps1 in the workgroup aps2 The name aps3 corresponds to tandb the section for that standby server s configuration mxconfig General trace Turns on diagnostic false configuration tracing when set to true information sipsource Identifies the location of crs the SIP proxy settings Note Support for CRS only for this release sipupdateperiod Frequency in 60000 milliseconds to request 1 minute the SIP proxy configuration from the source startdelaytimeout Time in milliseconds that 30000 sip request will time out 30 secs if no reponse reqtimeoutperiod Time to wait in 300000 milliseconds for a 5 minutes response to an MXMONITOR REGISTER REQUEST message checkstatustimer Frequency in 60000 milliseconds for the 1 minute standby server to check the status of the application servers 1 of 3 64 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Table 8 mxMonitor Configuration Settings continued Section Descript
105. everyone to rejoin the main conference You will now be transferred back to the main conference 398 399 Sub conference number one nine 399 400 Is currently locked A participant from another sub conference is trying to enter this sub conference Press one to unlock sub conference or press star to cancel Note File 399 and 400 are played as one sentence 400 401 The main conference is currently locked A participant from a sub conference is requesting re entry Press one to unlock the main conference or press star to cancel 401 402 has been locked by the moderator and entry is not allowed at this time A moderator has been notified of your request Please stand by Note Message 399 and 402 are played as one sentence 402 403 Everyone has been moved back to the main conference Please rejoin the main conference now by pressing 93 93 0 403 404 Entry to the sub conference you were trying to join is now allowed 404 405 am sorry but the conference you were trying to join cannot be unlocked at this time 405 406 Please enter one through nine to join a sub conference Enter zero to go back to the main conference pound to return all participants to the main conference or press star to cancel 82 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers About Annunciator Numbering Table 10 Annunciator Messages and Message Numbering continued File Message Message Number Number 406 4
106. eway registers to a proxy server registrar upon start up 6 Click the arrow associated with Coders Table Use the Coders Screen to configure coders used with your gateway List coders in order of preference starting with the highest priority coder 7 Click the arrow associated with Tel to IP Routing Table Use the Tel to IP Routing Screen to route incoming telephone calls to IP addresses 8 Click the arrow associated with Trunk Group Table Use the Trunk Group Table Screen to configure E1 T1 B channels 9 Click the Reset button and click OK at the prompt The gateway applies the changes and restarts 10 Once the gateway resets select Advanced Configuration Trunk Settings Select the gateway s E1 T1 protocol type and the Framing method that meets your system requirements Note For E1 spans always select Extended Super Frame The gateway server is ready to use with the basic settings configured as shown To configure more advanced settings go to Protocol Management Protocol Management To administer the gateway s SIP parameters and tables select Protocol Management Settings that can be configured from this menu include e Protocol Definition Parameters General parameters supported codecs DTMF and dialing parameters Advanced Parameters SIP protocol parameters and miscellaneous parameters e Manipulation Tables IP to Tel Source and Destination tables Tel to IP Source and Destination tables e Routing Tables IP
107. failure Will always follow a 4007 when logged from maintenance 4016 Cannot get set DSP register for board d A request to the DSP driver to read or write a register on the specified DSP board has failed 4019 Put in active error An attempt to set a DSP node active or inactive has failed 4020 Read intr error The event process failed to read a interrupt message from the DSP driver 4100 device diagnostic failed The diagnostic for the specified device failed 4101 device diagnostic passed The diagnostic for the specified device was completed with no problems found 2 of 7 178 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Table 25 Hardware and Device Messages continued Log Message Codes Message Code 4103 Message DSP reports error d on channel d Meaning A DSP reported error on the specified logical channel number Recognized errors are 1 ILLEGAL COMMAND set 1 This command never gets reported If an illegal command is detected the system ignores it and goes to the next channel 2 RECORD ERROR set 2 The DSP encountered an error during a record operation 3 PLAY ERROR set 3 The DSP encountered an error during a playback operation Possible causes include Non annunciator channel is asked to play or record Annunciator channel is asked to play record when it is already so doing Annunci
108. g A LAN process received an invalid ASCII command from host text command cmd string over a socket host name at IP address connection from host host name at IP IP addr address P addr Cmd string is either an invalid command or it has an invalid format or length and cannot be processed 0156 Closing socket IP address A LAN process closed a socket IP addr not found in etc hosts connection to a remote host at IP file address P addr because no entry was provided in the etc hosts file for that host to be allowed access to that service 0157 Bad Parameters Passed For Incorrect information entered by operator DigConf Rec Play and not trapped in operator screen 0158 Could Not Allocate Annunciator Operator requested DigRP channel but it For DigConf Rec Play was allocated for another function after the request and before it was put into conference 0159 DigRP Channel c Already In Indicates that a DigRP channel was not Use stopped before it was moved to another conference 0160 Could Not Return DigRP Indicates an internal DigRP processing Annunciator d to Annunciator database error condition Conf 0161 Bad DigConf Rec Play Mode Indicates an internal DigRP processing DigRP Channel c Conf d database error condition 0162 Error Starting DigConf Rec Indicates an internal DigRP processing Play DigRP Channel c Conf database error condition Jod 0163 Error Stopping DigConf Rec Indicates an internal DigRP processi
109. ge Indicates a message has been received type 0x X received by a process that could not be from process d processed 2104 Unknown delayed The command process does not command 0x d for recognize the specified command that it channel d saved for delayed processing on the specified logical channel number 2200 Poll returned A process detected an unexpected unexpected OxXX event event while polling for data to be received or sent XX indicates the hexadecimal value of the unexpected event 2201 Process terminating ALAN process terminated trying to set unable to obtain up a listener for a particular LAN service information for because it was unable to obtain IP hostname host name address information regarding hostname host name from the etc hosts file 2 of 3 172 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Table 23 Process Interface Messages continued Log Message Codes Message Code Message Meaning MM DD last NNNNN current NNNNN 2202 Process terminating A LAN process terminated trying to set service name service up a listener for a particular LAN service not found in etc because it was unable to obtain port services file assignment information regarding service service name from the etc services file 2203 CDR sequence error for The autocdr LAN process was not able to sync up with the call handler after sending data from a C
110. guration as well as a section titled mxconfig containing attributes common to all servers regardless of their role For example the sipupdateperiod attribute specifies how often in milliseconds the CRS is checked for SIP Configuration data mxMonitor reg shows a sample of file installed on each system 62 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Server Redundancy mxMonitor reg List the systems in our workgroup Note we are included in the list mxworkgroup apsl aps2 aps3 standby Which system are we and what is the DDI refresh rate That is how often to we get the DDI SIP config data from the database or CRS Note only crs is supported as the source for DDI SIP config data Future versions may support storing this data in the local database NOTE the cabinet reference under apsl aps2 is the Reference valu on the Bridges Tab on CRS Front End mxconfig trace false sipsource crs sipupdateperiod 60000 reqtimeout 30000 checkstatustimer 60000 numstatusrequests 2 Name of cache file If the file name is empty caching will not be used cachefile sipproxy tab Rate of cache refresh in milliseconds defaults to 1 hour cacherefresh 3600000 Source for SIP proxy data Currently only crs is used In the new version it will be none if CRS is not used The default value will be crs sipsource crs aps1 process apsl role active cabin
111. guration Guide for the S6X00 Servers Translation Table Configuration for Operator Dial In Translation Table Configuration for Operator Dial In Two files support operator dial in telnumToUri tab and uriToTelnum Changes to these files required to support operator dial in are described in the following sections telnumToUri tab When operator dial in will be used on the system edit the telnumToUri tab stored in usr ipcb config No particular values are needed for the Operator Dial In feature Note Refer to Telephone number to URI translation table on page 49 for additional information telnum to uri conversion table HR EEE EE EE TE FE EFE HE FE FE AE EE E EE BE GE DIRECTIONS FOR USE WITH MEETINGXCHANGE 5 0 AND CRS 1 For Operator Dial In change lt sip 5200 OP5200x1 accordingly where currently 5200 is the dial in for Opl Change both instances of 5200 to change 2 For 93 sip 1 10 221 11 250 if 936543 is dialed sip 936543 10 221 11 250 is sent 3 For 10 sip 10 10 20 30 1 if 10234 is dialed sip 10 10 221 10 234 is sent FE HE FE FE TE FE TE EERE REE FE EEE EEE EE EE EE EE FE FE FE TE FE TE HEHE EE EEE HE EE FE FE HEFE HE FE FE FE EE HEE HEF TelnumPatternTelnumConversioncomment 1900 sip 1900 10 20 30 54 ws54 93222 sip 1 10 221 11 250two LO 22 sip 10 10 20 30 1 three 6389 sip 6389 10 20 30 133Lab Avaya 1234 sip 1234 10 20 30 140 Lab Ci
112. h les 19 L Loading the EPW lll sns 24 Issue 1 March 2009 191 lOg e bok hb xe om WA dm mom ROS Ee meu s 147 LOG EOS s x uud use a ECESSU RO RECON S 147 loQS s 66 ba be ew teu ed mu eee Rum o 147 M ur cars T IE 147 Media Server Hardware iu oz le d 3o wm dem dens 17 OVerVIGW soani sese kk Rd a R 14 96200 aoa ad owe e ede eA 16 6800 2 2 s fas a eas Oe xou a aS d 17 mxipChange sh ee ee eee 130 MXMonitor configuration llle 62 mxmonitorreg llle 62 N NETSTAT sus us E ers lok dp om ae SUR d io D ie e 147 Network Configuration verifyint 130 NFS Se mVer a s cmo ed RR RH ES 54 CODTIGUI amp s des ou dedo uh Bedok Ge de ee 54 NFS Server using forrecordings B5 NFS on Application Server 56 NTP Server adding ls 130 P PING x Lon Gia ede Ee ee ue Bg dede 5 ode 147 proessTable dfg 51 109 Prompt Sets breaking the link 69 Prompt Sets loading customized prompts 70 Prompt Sets recording messages 69 Prompt Sets replacing the link 69 Protocol Management a 88 91 Protocol Management 3000 91 DS3 2 mem ws deed s erattu n ada ue at a 147 Q Quick Setup les 87 91 R Redundancy Server 19 Related Documents 13 Reset Device 29 mom a ani a ben GA ses 93 Runn
113. hange the IP address on a system run the following script from usr dcb bin ip Change Mx Cs sh You must enter the old and new ip address after the script ip Change Mx Cs sh old ip address new ip address Changing the hostname To change the hostname on the system run the following script from usr dcb bin hn Change Mx Cs sh This script prints out usage information Issue 1 March 2009 131 Configuration Files Note When you make any of these changes such as creating an IP address and changing the hostname verify that core services start up after you make the changes 132 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Appendix D Validating the System Overview This appendix provides guidance for validating communication between the CRS and the application servers This section describes how the installer can test for both application server failover and for CRS failover if there is a cluster Additionally a procedure outlines verifying the communication between the CRS and the application server Testing for application server failover Once all of the application servers and the CRS are configured properly the CRS is updated with the status of the bridges displaying Active or Standby This can be seen on the Bridges tab on the CRS Front End If a failover occurs the MxMonitor updates the CRS and the status of the failed and failover bridges changes on the display Testing ap
114. he information in this document may be incorporated in future releases Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this Documentation unless such modifications additions or deletions were performed by Avaya Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked third party Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor mea
115. he repository enter cinstall q To remove the oldest software files for example MX 5 0 0 0 18 enter cinstall e MX 5 0 0 0 18 Eject the CD when the cinstall b step completes successfully eject Upgrade the Standby partition to the new release from the disk s repository cinstall x MX 5 0 2 0 14 Do not reboot the system at this stage 138 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers 15 16 17 18 19 20 21 22 Upgrading Meeting Exchange Backup the etc services new default file so that it can be referenced later The etc services file is copied across during upgrade therefore newly added default ports are not saved cp root2 etc services usr3 NewDefaultservices txt diff etc services root2 etc services cat gt usr3 Diffservices txt This command will highlight changes in the new services file and you may need to merge the two versions to include new features with your own previous port allocations Backup the new default usr dcb dbase admin files so that they can be referenced later The existing files are copied across during the upgrade For Meeting Exchange files being transferred are detailed in etc opt ecs backup mx backup ds conf The purpose of this step is to ensure that there is a copy of the new default files available on the system after the upgrade This copy is for reference only mkdir usr3 adminNew cp root2 usr dcb dbase admin
116. iant 3000 gateway Prior to resetting the gateway you are provided with the option to save the current configurations Note Detailed information for each setting listed above is provided in the following guide AudioCodes SIP Mediant 2000 TP 6310 Board User s Manual Document Version 4 8 Document LTRT 89701 Issue 1 March 2009 93 Switched Circuit Integration optional 94 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Appendix A Video Integration with Communication Manager This appendix describes the configuration settings that are required when Meeting Exchange provides video integrated with Avaya s Communication Manager via a SIP Enablement Server Overview Avaya s Communication Manager is an open scalable telephony application that can be integrated with value added applications to solve business challenges It organizes and routes voice data and video transmissions Communications Manager can connect to public and private networks ethernet LANs ATM networks and the internet For Meeting Exchange Communications Manager in conjunction with an S6800 media server enables a moderator to connect video endpoints to an ad hoc or scheduled conference via a button on an Avaya softphone The moderator presses the softphone Conference button to dial out to the endpoint and presses the button again to transfer the caller into the ad hoc conference Note An Ad Hoc conference expires after 30
117. ic Preinstallation Worksheet EPW e Configuring and verifying SNMP e Verifying core services e Software Application and Media Servers S6200 e Hardware Media Servers 86800 e Setting Time Zones on a Linux server Enabling sroot login When an 6200 server is newly installed you must log in using craft then su to sroot To add sroot as a direct login log in with craft and the craft password Enter the following command su sroot vi etc ssh sshd config Page down to the entry PermitRootLogin no Change the entry to permit root login PermitRootLogin yes Save the change Issue a restart command for the new setting to take effect sbin service sshd restart Issue1 March 2009 21 Configuration Electronic Preinstallation Worksheet EPW To facilitate configuration of settings for the conferencing server an Electronic Preinstallation Worksheet is included with the software installation After you install the Linux and Meeting Exchange software on your server use SCP to copy the EPW to your PC Configure the settings for your conferencing server and download the completed EPW to the conferencing server Y Tip Use the EPW only for a new install not for an upgrade Obtaining a copy of the EPW Go to usr dcb bin mx epw Copy the EPW MX xls file to usr dcbguest Open a WinSCP session on your PC Enter conferencing server IP address a A O N gt Login dcbguest Password abc123 Protocol SFTP Click
118. iginator Dial Out is currently unavailable 181 182 I m sorry Your conference is at capacity Originator dial out cannot be performed 182 183 The system is unable to authorize access to the dial out feature 183 184 Conference security feature has been activated 184 185 Conference security has been turned off 185 186 Someone has entered the conference 186 187 Someone has left the conference 187 188 I m sorry You have entered an invalid security code Please try again 188 189 I m sorry You have entered an invalid security code Please stay on the line for the next available operator 189 190 I m sorry You have entered an invalid PIN code Please try again 190 191 I m sorry You have entered an invalid PIN code Please stay on the line for the next available operator 191 192 You conference is scheduled to end in 15 minutes 192 193 14 minutes 72 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers About Annunciator Numbering Table 10 Annunciator Messages and Message Numbering continued File Message Message Number Number 193 LISO on 13 minutes 194 1 dee 12 minutes 195 RET 11 minutes 196 T97 asses 10 minutes 197 1987 TJI eee 9 minutes 198 199 diusasss 8 minutes 199 200 Wee 7 minutes 200 201 eese 6 minutes 201 202 NM e 5 minutes 202 20S subse 4 minutes 203 204 TE 3 minutes 204 205 aimn 2 minutes 205 206 E ee 1 m
119. ine has seized in answered but no wink was received Although a valid conference code was entered all conferences are in use or have not been cleared Call came in on an accessed line before operator dialed a number on that line System returns operator to main menu Call came in on line reserved for blast before system dialed out on the line More channels specified for blast than are currently available Contact the phone network provider to verify dialout supervision type wink or delay and reconfigure dialout supervision for Delay if necessary From the operator console run a Conference Clear all on all empty conferences to free them up for use If no conferences are empty check to see if any conferences have exceeded their time limit and ask them to hang up Access another line for dial out The system hunts for an additional line It may be necessary to free up lines if the system is full Attempt to free up sufficient lines by purging disconnects or politely interrupting conferees who have exceeded their time limit 1 of 2 Issue 1 March 2009 161 System Log Messages Table 21 System Messages and Recommended Responses continued Message Meaning Action No Annunciator Available For Blast Empty Blast List Or No Items Selected WARNING Only 30 more minutes available for digital record WARNING FINAL 30 minutes of digital record time NOTICE Disk Full Digital
120. ing and verifying Core Services 25 S S6200 Media Server ls 16 S6800 Media Server a a a 17 Save Configuration Server Redundancy Server Upgrade sFlowDigits reg Signaling Group SIP Enablement Server SES 45 SIP proxy softMediaServer cfg Software Media Server configure Software Update Software Update 3000 specteltest Statistics and Diagnostics Supported Video Channels switched circuit syslog System logmessages system cfg T telnumToUri tab Time Zones setting for Linux TP 260 AudioCodes Translation table configure translation tables Tr nK s ce cee as ee ae ras s QP a a aea aa a a a fconfig hostname uptime Uptime Reporting UriToTelnum tab ae eer ee a 147 NONI 147 MM 147 SG oa ed ha 147 Mann 147 bee ced 147 Le s UE ee 147 Peewee aoe 147 n 147 huie peu 147 ist uote eta ae 147 Reque M a 147 DI ee UAE 147 Pedo d e 147 Plug tee 146 TQ 147 OMM 146 Issue 1 March 2009 192 Index Using the Log Viewer 37 V Video Endpoints supported 41 Voice Message Assignments 72 W Web Portal segon a goo G 10 50 WAOS a aea b oos AS A 147 workgroup srl 61 Workgroup Redundacy Method
121. inute 206 207 Your conference time has now expired Thank you 207 208 Thank you for your patience Please stay on the line for the next available operator 208 209 l m sorry Conference recording is unavailable 209 210 I m sorry Conference playback is unavailable 210 211 Please enter your conference file number followed by the the pound key or press star to cancel 211 212 Conference recording has stopped 212 213 The recording file name is digits played here 213 214 Press 1 to begin recording press 2 to re enter the file number or press to cancel 214 215 Press 1 to begin the playback press 2 to re enter the file number or press to cancel 215 216 Conference playback has stopped 216 217 I m sorry The number you have entered cannot be used Issue1 March 2009 73 Configuration Table 10 Annunciator Messages and Message Numbering continued File Message Message Number Number 217 218 Conference recording has been turned on 218 219 Conference playback has been turned on 219 220 Enter the number of minutes to skip starting at the beginning of the playback followed by the pound key or press the key to cancel 220 221 You are currently the only participant in this conference 221 222 There are currently number of participants 222 223 participants in your conference Note Messages 222 and 223 are played as one sentence 223 224 Roster playback is complete 224 225 Please enter
122. ion Attribute numstatusrequests aps1 Application Server process configuration role cabinet role Server Redundancy Description Number of check status retries before declaring an application server failure Note This value is zero based The default value of 2 really means if it does not get a response after 1 attempt the AppServer will fail over Default 2 Process name This value matches the value specified as the last property in the mxmonitor entry in processTable cfg Do not change this value without changing the processTable cfg file The server s role Set to active for an application server Set to standby for a for the standby server Identifies this application server to the CRS which uses this value to know which set of Sip Proxy Configuration data to send when requested This attribute matches the bridgeref attribute in CRS The server s role Set to active for an active server Set to standby for a standby server aps1 active active 2of 3 Issue1 March 2009 65 Configuration Table 8 mxMonitor Configuration Settings continued Section Description Attribute cabinet Description Identifies this application server to the CRS The CRS uses this to discern which set of Sip Proxy Configuration data to send when requested Tip This attribute matches the bridgeref attribute in CRS Default 2 standby Application Server process configuration
123. ions press 2 To return to the previous menu press star Participants will be announced when joining and leaving the conference with tones To select name announce press 1 To select tones press 2 To select silence press 3 To return to the previous menu press star Issue1 March 2009 77 Configuration Table 10 Annunciator Messages and Message Numbering continued File Message Message Number Number 321 322 Participants will be announced when joining and leaving the conference with names To select name announce press 1 To select tones press 2 To select silence press 3 To return to the previous menu press star 322 323 Participants will be announced when joining and leaving the conference with silence To select name announce press 1 To select tones press 2 To select silence press 3 To return to the previous menu press star 323 324 I m sorry participant record name must be on to choose this option 324 325 l m sorry that entry is not valid 325 326 I m sorry this feature is not currently implemented 326 327 I m sorry that conference code is invalid For assistance please contact your service provider 327 328 You will now be placed into conference To mute your line press star 6 To unmute press star 7 328 329 You are the first participant To mute your line press star 6 To unmute press star 7 329 330 To mute your line press star 6 To unmute press star 7 330 331 l m sorry your
124. isconnects or no audio is heard 156 Static Heard in Conference less 157 Dialout ISSUES ces so 62 33 35 ea C Ao a XO CR CK GC OR A 157 cio Lux Se we EE ZR ceo de QR RR RC RAS ee ee a Re ee e a 158 Failoverfailure llle 158 Determining a server s status 158 Preventing THNDUBE ou uinea dd A A RA ti SO 159 Appendix G System Log Messages 161 System Messages coc cio ROXCE R8 EORR ORC ER UR OR a 161 Log Message Codes es 163 0000 0999 Status Messages o 164 1000 1999 User Usage Messages ll 171 2000 2999 Process Interface Messages 171 4000 4999 Hardware and Device Messages 177 Application Server Errors ellen 184 Debug Process Errors te nn 184 Issue1 March 2009 7 Contents SIP Utility Messages llle INIT MESSAGES sic xa uoa Rh a eee a E ee RR Moor bee de Wd XR EEE 3E ub Xe de Oe OE d ORE 3 8 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Contents Issue1 March 2009 9 2009 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to t
125. l LAN VLAN field EthernetSignalling TOSValue EthernetMediaTOSValue Not implemented in this release Not Implemented in this release Not Implemented in this release Not implemented in this release Not implemented in this release Not implemented in this release Number of ports set aside per conference for ad hoc conferences default 5 Notifications are sent from Notification Service to populate ad hoc conferences for an external device With SippingNotificationInterval set to 5 one notification per conference with updated participant information is sent every 5 seconds Default 5 Select 1 15 Number of seconds between polls for process functionality Keepalive polls the processes 3 times at the specified poll intervals If the processes do not respond after the third poll they will be restarted default 11 seconds Packetization interval for RTP For each interval softms reads and sends out a packet default 20000 microseconds Time interval to convert data to allow two way data flow between endpoints default 6 seconds 2of 3 40 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Working with SNMP Table 4 System cfg General Information Settings continued Setting Description Back to Back User Agent allRouteTo MediaServerExecName MediaServerPriority NumMediaServers B2BUA Reroutes calls from standby to active server sip 4001 lt active server IP gt
126. load a known good backup copy of processTable cfg or manually edit it to add the process Error Creating IPC on start up s strerror errno Failed to create an IPC message queue The message contains the error number which is defined in usr include sys errno h Make sure the software is running as root If you logged in as another user to manually stop or start the software you must first su root If that is not the problem the system may be out of resources The safest way to fix that is to reboot ERROR msgctl failed errno d qid din errno id Failed to increase the size of an IPC message queue Make sure the software is running as root If you logged in as another user to manually stop or start the software you must first su root If that is not the problem the system may be out of resources The safest way to fix that is to reboot ERROR msgctl failed errno d qid din errno id Failed to read the seize of an IPC message queue Make sure the software is running as root If you logged in as another user to manually stop or start the software you must first su root If that is not the problem the system may be out of resources The safest way to fix that is to reboot Issue 1 March 2009 185 Message Meaning Corrective Action Message Meaning Corrective Action Message Meaning Corrective Action System Log Messages ERROR msgsnd failed errno d destKey 0x x q d total
127. look configuration xml The previous file will be backed up to root2 usr ipcb Outlook configuration xml Typical configurations include audionumbers and features For example for audionumbers audionumbers Internal 35682 L0cal 01 2075682 International 4353 1 2075682 lt audionumbers gt For features enable the parameters webconference 1 showjoinconferencebutton 1 c Restart the outlook plugin service service outlook plugin restart 35 If your installation of Meeting Exchange uses UserTransactionLogs restart syslog to start logging service syslog restart 36 Check that all processes are up and that you can make a call to the bridge dcbps Rolling back to a previous version 37 Verify current partition status cpartition 38 Make the current standby partition active upon the next reboot cpartition o 39 Reboot the bridge reboot 40 Verify active standby boot status cpartition March 2009 143 Server Upgrade 41 Make the active partition permanent cpartition p 144 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Appendix F Troubleshooting Describes common problems and suggested resolutions General Issues This section discusses general problems and also problems that are common to the operating system Identifying Installation Problems The installation script ipcb cdinst sh maintains a complete recording of the installation and any reinstallati
128. ly identify the channel path being tested 4121 DSP d MVIP Ref Memory Wrote 0x d got 0x d at Ox9od During testing of the specified DSP the host wrote the specified value and read a different value at the specified memory address 4122 DSP node 96d test command Wrote 0x d got 0x d During the specified DSP test the specified command was written but the DSP got a different one or did not recognize the command 4123 DSP node d test parameter Wrote 0x d got 0x d During the specified DSP test the specified parameter was written but the DSP got a different one or did not recognize the parameter 6 of 7 182 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Table 25 Hardware and Device Messages continued Log Message Codes Message Code 4124 Message DSP d test Mem After d cycles DSP wrote 0x d got Ox d at Ox d Meaning After the specified number of cycles of the specified DSP memory test the DSP wrote the specified value and gota different one at the specified location 4125 DSP node d Transmission Sent Ox d got Ox d at Ox d During the specified MVIP transmission test the DSP sent the specified byte and received a different value at the specified word address 4126 device diagnostic completed A diagnostic for the specified device has been completed Problems if any have already been logged
129. m Configuration system cfg Conference Profiles conferenceProfiles cfg URHGTelnunitab o e aa re x a e ara YO id INEA Ad hoc Conference Properties AA 11271 2011271 NotificationCtriServer ll nln Troubleshooting as a A AAA A A AAA notificationCtriServer Appendix C Configuration Files Process Table Configuration processTable cfg Settings for S6800 with MXShare and MXMonitor Settings for S6800 without MXShare MXMonitor Settings for MxShare without MxMonitor Settings for the standalone 56200 Settings for the multiple S6200 solution Issue1 March 2009 5 Contents System Configuration File system cfg 114 Settings for S6800 with MXShare 115 Settings for the standalone 86200 es 116 Setting for the multiple S6200 solution 117 Media Server Interface Configuration Video Settings 118 Hosts File Configuration lt lt ee 11 5 04 119 Modifying DTMF Input Settings sFlowDigits reg 120 Modifying DTMF Input Settings for Flex flexflow_cfg reg 122 MxMonitor for use with Convedia and MXShare MXMonitor 124 chdbased reg settings for S6800 and MXShare MXMonitor
130. me from the Meeting Exchange MIB AV MX S6200 MIB DEFINITIONS BEGIN IMPORTS MODULE IDENTITY OBJECT TYPE NOTIFICATION TYPE enterprises FROM SNMPv2 SMI MODULE COMPLIANCE OBJECT GROUP NOTIFICATION GROUP FROM SNMPv2 CONF sysName FROM SNMPv2 MIB entPhysicalAssetID FROM ENTITY MIB applSrvName FROM APPLICATION MIB ipAdEntAddr FROM IP MIB ItuPerceivedSeverity FROM ITU ALARM TC MIB ituAlarmAdditionalText FROM ITU ALARM MIB avmx6200mib MODULE IDENTITY LAST UPDATED 200609300000Z 30 Sep 2006 ORGANIZATION AVAYA CONTACT INFO Avaya Customer Services 30 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Working with SNMP Postal Avaya Inc 211 Mount Airy Rd Basking Ridge NJ 07920 USA Tel 1 908 953 6000 WWW http www avaya com DESCRIPTION A MIB to support Meeting Exchange Groupware Edition S6200 Copyright C 2007 by Avaya Inc All rights reserved REVISION 01 30 September 2006 DESCRIPTION Revision 1 0 0 Marc Zehngut Original version avMX6200Mibs 1 The following are defined in AVAYA GEN MIB avaya OBJECT IDENTIFIER products OBJECT IDENTIFIER avaya 1 mibs OBJECT IDENTIFIER avaya 2 enterprises 6889 avMX6200Prod OBJECT IDENTIFIER products 22 avMX6200Mibs OBJECT IDENTIFIER mibs 22 Top level components of this MIB avMX6200Notifications OBJECT IDENTIFIER avmx6200mib 1 Notification grou
131. mined digits on their touch tone telephones to use specific features Figure 10 shows the standard settings for the DTMF input when the system is configured for the default call flow sFlowDigits reg Note sFlowDigits reg replaces digits txt If a customer requires different settings use the following guidelines to modify the Command Initiation String CIS for both moderators and conferees CIS can be from 0 to 4 digits in length Digits accepted 0123456789 aAbBcCdD Sign in conferee column indicates the command string is the same as for moderator If no digits are present corresponding command feature is disabled in sFlow Command names are case sensitive and may be used multiple times with different CIS White space and sign and comments are optional Two pipes must be present The system checks for duplication of digits 120 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Modifying DTMF Input Settings sFlowDigits reg Figure 10 sFlowDigits reg it Feature Name iMod Conferee Comme Mr EO INCONF COMMANDS reqHelp ix 1 i playHe lpMsg i I i odoInit pal i i recordingToggle 192 i i recordingOn i 1 i recordingOff i I i playbackToggle 1x3 i i playbackOn i p i playbackOff i 1 i gainToggle 1 4 1 4 i gainn i i i gainOff i i i lectureToggle 1x5 i i lectureOn i i i lectureOff i i i selfMuteToggle 1 6 1 i selfMuteOn i 1 i selfMuteOff i 1 i secureToggle 1 7 i i secureO
132. minutes if no one joins For more information about Avaya s Communication Manager see Overview for Communication Manager Release 4 1 Document 03 300468 A Important Video integration in Meeting Exchange requires an Avaya SIP Enablement Server in conjunction with Avaya Communication Manager Video Integration Video integration with Meeting Exchange is limited to voice activated switching It does not support the transcoding of different video signals into a conference Therefore a participant who connects in 768 kbps CIF video mode for an endpoint to endpoint call might join the conference in 128 kbps QCIF video mode in accordance with Meeting Exchange settings A participant establishes a conference call via Meeting Exchange as outlined in the following example 1 Callers A and B are in an endpoint to endpoint call via Communication Manager 2 Caller A presses Conference on their Avaya phone to invite caller C 3 Caller A hears dial tone and dials out to Caller C who answers Issue 1 March 2009 95 Video Integration with Communication Manager Caller A presses the Conference button again The audio RTP stream for callers A and B is placed on the Communication Manager media processor into the same service as RTP for caller B Communication Manager detects a multiparty call and sends a SIP INVITE to Meeting Exchange with ad hoc conference URI Meeting Exchange creates an ad hoc conference reserving 6 lines from the
133. msInterface usr dcb bin msInterface usr dcb bin softms usr dcb bin softms usr dcb bin softms usr dcb bin softms usr dcb bin softms System Configuration File system cfg APS IP this has to be replaced with the IP address of the APP server without the ip ddress p 0 0 0 ooo ooo ooo APS IP APS IP APS IP APS IP APS IP APS IP APS IP APS IP MS1 IP MS2 IP MS3 IP MS4 IP MS5 IP The system configuration is stored in the system cfg file located in the usr ipcb config directory Use this file to set the IP address of the application server and the media server priority The media server priority depends on the application server 114 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers System Configuration File system cfg Settings for S6800 with MXShare The Media Server Priority depends on the Application Server Application Server Explanation The following is TIE EE EE EE DIRECTIO 1 Change 2 Change 3 APS1 The application server uses the first two resources available in the pool APS2 APS 1 uses the first two available resources so this application server uses the next two available resources an example FE AE E AE FE AE REE EE EE EE FE H FE AE FE AE FE AE FE AE FE AE FE AE FE AE FE AE FE AE FE AE FE FE FE AE FE AE FE AE AAA NS FOR USE WITH ME ETINGXCHANGE
134. n usr3 ipcb log notificationCtrlServer log 108 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Appendix C Configuration Files This appendix describes the different configuration files that are required for the various S6200 6800 Conferencing Servers media server configurations Process Table Configuration processTable cfg The S6200 S6800 Conferencing Servers uses the process table to identify the location of the various processes that run on the system The media server will not function unless the process table contains the appropriate information This information is stored in usr ipcb config to a file named processTable cfg To manually enter configuration settings for processTable cfg use the templates provided for each solution To view the available templates go to usr ipcb config To edit processTable cfg settings for a standalone S6200 solution enter vi processTable singleMS cfg To edit the settings for a solution with multiple S6200 servers enter one of the two following commands one for a solution with failover one for a solution with no failover vi processTable pyramid appServerFailOver cfg vi processTable pyramid noappServerFailover cfg To edit the settings for a solution with the S6800 media server enter vi processTableConvedia cfg Issue 1 March 2009 109 Configuration Files Settings for S6800 with MXShare and MXMonitor The following file contains IP Addresses of
135. n Manager with AlmostOutOfResources True 96 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Table 12 system cfg for video Field Description Settings RAlLowThreshold Value in percentage of the maximum number Default 275 of ports in use when a notification is sent to Communication Manager with AlmostOutOfResources False MaxRAISubscribers Maximum number of Communication Maximum 10 Managers that can use a single Meeting Default 10 Exchange server to create an ad hoc conference For a single server Meeting Exchange bridge with video integration With the maximum number of RAI subscribers set to 10 and the notification interval set to 60 the conferencing server will send 10 simultaneous notifications if the maximum number of subscribers is reached Configuring outbound SIP proxies When using SIP proxies on the audio conferencing server edit the system cfg file on the server to add the outbound SIP proxy route 1 Log in with craft login Type vi usr ipcb config system cfg Go to the end of the file press SHIFT g Type o to insert a new edit line For non TLS servers type outboundProxyRoute lt sip xxx xx xx xx 5060 1r gt Replace xxx xx xx xx with the IP of the sip proxy For TLS servers type outboundProxyRoute lt sip xxx xx xx xx 5061 transport tls lr gt Press ESC to exit edit mode Save and quit Type wq Type sudo lc
136. n i i i secureOf f i i i countllithRoster 1x8 1 i rosterOnlyPriu i I i rosterOnlyBroad i i i countOnlyPriv i je i countOnlyBroad i p i reqBillingCode i 1 i i uBlast 1x92 i i subConfCntrl 1x93 i i reqRecordingName 24 i i enterllebID 1x95 i i muteAllToggle 1x96 i i mutefillOn i i i mutefi1lOff i i i moHangToggle 1x98 i i moHangOn i i i moHangOff i i i ga dd i i i i qaRen 11 i i endConf Now iit i i IBEHHHEGHHHENHHHHHEE E HIHHH rr rt ri rt O TT TTT TTT TTT TTT Tr Ere rere odoConf and odoHangup are context sensitive and only compared to each other HINODO COMMANDS odoConf 192 i i odoHangup x3 i i EEIEIIE AEA HEAR AE AR ARAR AE AEAN AAAA AEDE AN AN AN AO AAE AAO A ADDE EEE EE AE BE TT TTT TTT TTT Terr TTT Terre HhlastAccept is context sensitive and is compared to nothing else HINBLAST COMMANDS blastficcept ii 1 i Steps to change command initiation strings in sFlowDigits reg 1 From the root prompt open the sFlowDigits reg file with the vi text editor vi usr dcb dbase admin sFlowDigits reg The file includes the following default settings 0 Operator Help 1 Initiate ODO dialout 2 Return to call with dialed line as a result of ODO Issue 1 March 2009 121 Configuration Files 3 Return to call without dialed line as a result of ODO 2 Toggle recording 9 Toggle playback 4 Toggle gain 5 Toggle lecture 6 Toggle self mute 7 Toggle security 8 Count with roster 91
137. n lc list There should be 12 services started opt coreservices dss bin dss list h localhost p 50000 There should be 2 services started opt coreservices dss bin dss list h localhost p 31050 There should be 21 services started Note If coreservices does not appear to be running properly see Running and verifying Core Services on page 35 for advice on how to restart core services correctly Running and verifying Core Services Core services are integrated with the S6200 6800 Meeting Exchange solution Use the following commands to start stop and verify core services e Start sbin service wdinit start Issue1 March 2009 35 Configuration e Stop sbin service wdinit stop e Restart sbin service wdinit restart To verify that all processes are running as part of core services execute the following command opt coreservices lifecycle bin lc list The output will include the ten services listed as started in the figure below 07a398calZeZ2cc7dO0liizez2cc8b0c0026 PEAlarmRetrieverServer key STARTED 07a398calZeZcc7dO0lilze2cc8aee0012 PENetworkLogServer key STARTED 07a398calZeZcc7dO0lilze2cc8af8001a PENetworkLogRetrieverServer key STARTED 07a398calZeZcc 7dO0iize2cc8b05001e PEAlarmServer key STARTED 07a398calZeZcc 7dO0lilze2cc8ae6000b PESDAS key STARTED 07a398caizZe2cc7d0112e2cc8a580003 MessageBrokerService STARTED 07a398ca12e2cc7d0112e2cc8a710007 AdminTomeat STA
138. n mx epw sh Excel spreadsheet name 8 Verify the installation in the generated log file at var disk logs run mx epw log 24 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers 9 If you are using SNMP run the commands shown in Verifying SNMP trap information using the EPW on page 25 10 Reboot the server to install the new configurations Verifying SNMP trap information using the EPW The EPW utility modifies a SQL script usr ipcb config mxalarms postgres sql which is then used to populate the trap destination information into the snmptrapreceiver table in the Core Services database To verify that the SNMP trap information has been populated to postgres execute the following commands after running the EPW utility su postgres At the bash prompt enter psql coreservices f usr ipcb config mxalarms postgres sql This command will execute the usr ipcb config mxalarms postgres sql command which will populate the snmptrapreceivers table To see the configured SNMP trap services at the bash prompt enter psql coreservices At the coreservices prompt enter select from snmptrapreceiver Y Tip Verify that you have included the semicolon at the end of the command This will return the information for the SNMP trap server that has been set up for your system The following is sample output from a conferencing server that has SNMP trap servers configured id enabled snmpdevicetyp
139. n the last moderator hangs up 238 239 This operation has been cancelled 239 240 This operation is currently unavailable 240 241 Your conference has been extended an additional 25 minutes 241 242 Hello Your conference call is about to begin To join the conference please enter one on your touch tone keypad Thank you 242 243 Hello Your conference call is about to begin To join the conference please enter your security code followed by the pound key Thank you 243 244 Please stand by while your participants are dialed 244 245 Not enough lines were available to dial all of your numbers Please stand by while some of your numbers are dialed To determine the number of people in your call press eight when dialing is complete 245 246 Your blast dialing is complete 246 247 Please enter your PIN code followed by the pound key An alternate version of this message is available from annunciator file 246a message 247a 246a 247a Please enter your PIN code followed by the pound key If you don t have a PIN Code simply press pound 247 248 The system is unable to recognize the security code that was entered Please disconnect now thank you 248 249 The system is unable to recognize the PIN code that was entered Please disconnect now Thank you 249 250 The main conference has been secured and entry is not allowed at this time The moderator has been notified of your request Please stand by 250 251 Your conference is cur
140. nference by pressing 1 followed by the phone number The system matches the entered DTMF number to an entry in the telnumToUri tab file This file resides in the usr ipcb config directory Sample telnumToUri tab file telnum to uri conversion table This file is for dialing out from the Bridge to an external party The digits that are dialed are converted into the Request URI in the SIP INVITE For example if the digits dialed were 936543 and one of the patterns was 93 a match would take place If the conversion for that match was 1 then the Request URI for the SIP INVITE would be sip 936543 10 221 11 250 Entries to any column may not contain SPACES For example a valid entry in the Comment Column is Operator Line while Operator Line is not valid note 0000 entry is used to dialout operator TelnumPattern TelnumConversioncomment 0000 sip 6352 10 221 10 111Bridge 93 sip 93 1 10 221 11 25mediagateway w sip 0 10 221 10 111 5060 transport tcp defaultmediagateway E sip 0 10 221 10 111 5061 transport tls defaultmediagateway Ww Tip Add either transport tcp ortransport tls tomedia gateway only if connecting with an Avaya CM Note The last entry in the file is always an asterisk This is the default number that the system dials when a number is not entered via DTMF In the preceding file sample if 0000 is dialed during a conference after 1 then the sip 635
141. ng Play DigRP Channel c Conf database error condition Jod 0164 DigRP Request s on DigRP Indicates an internal DigRP processing Channel c Not In Use database error condition 0165 DigRP Request s on DigRP Indicates an internal DigRP processing Channel c Not Found database error condition 0166 Error Executing DigRP Indicates an internal DigRP processing Request s on DigRP Channel database error condition C 0167 Flexible Annunciator Message An administrator updated the flexible Database Updated annunciator message database 170 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Message Code Message Log Message Codes Meaning 0168 LAN configuration updated 0174 Rebuilt conference scheduler shared database An administrator changed the LAN configuration This message follows 0134 on a system running the Conference Scheduler administrator resets system date time or 0146 administrator activates Conference Scheduler The system updates the scheduler database after these events 1000 1999 User Usage Messages Table 22 User Usage Messages Message Code Message Meaning 1001 USAGE s lt terminal Process was spawned with insufficient d 1 d gt command line arguments 1003 USAGE s lt display Tells how to run s from the command d 1 10 gt line 2000 2999 Process Interface Messages Table 23 Process Interface Me
142. nnel d annunciator process that the specified buffer is ready for the logical channel failed 4001 Cannot get attributes for output A TCGETA call to ioctl returned device an error 4007 Error d Vos during network Indicates that a network driver driver operation s error occurred This occurs only when the network software loses synchronization with the network driver for example after system reinitialization 4008 Cannot set attributes for output A TCSETAF call to ioctl returned device an error 4009 Cannot configure analog board An attempt to configure the analog board failed 4010 Cannot get DSP memory An attempt to get the physical address address at which DPM is mapped from the DSP driver failed 4011 Cannot get DSPs installed An attempt to determine the installed DSPs from the DSP driver failed 4012 Cannot get active DSP nodes An attempt to determine the active DSPs from the DSP driver failed 4013 Cannot get return interrupt An attempt to acquire or return vector control of an interrupt vector for testing purpose failed 4014 Cannot initialize alarms Failed to set real time I O operation to allow the read write access necessary to placate the deadman timer 10f7 Issue 1 March 2009 177 System Log Messages Table 25 Hardware and Device Messages continued Message Code 4015 Message Network 96s failure Meaning A library call to enable or disable a network card returned
143. ns a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more Servers so long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software Units may be linked to a specific identified Server Database License DL Customer may install and use each copy of the Software on one Server or on multiple Servers provided that each of the Servers on which the Software is installed communicate with no more than a single instance of the same database Copyright Except where expressly stated otherwise the Product is protected
144. nt of Communications Process Manager SES and Meeting Exchange includes certificates signed by Avaya Certificate Authority A SIP Refer is allowed only if the P Asserted Identity SIP header of Communications Process Manager matches the same header in the invite to the conferencing server NotificationCtrlServer NotificationCtrlServer is a new process usr dcb bin to support conference event subscription through SIP It is not required to be running and if it is not SIP Subscribe messages are expected Currently this process always starts when the bridge starts up and logs in as the first operator through BCAPI It receives Subscribe messages from the SIP Agent through commsProcess and sends Notify messages through the SIP Agent with an xml body Currently participant entry and exit notifications are sent once every notification interval with a default setting of 1 second Troubleshooting Set the following debug logging to troubleshoot the SIP Agent and notificationCtriServer when working with Communications Process Manager Issue 1 March 2009 107 Integration with Communications Process Manager Sip Agent e ipcbdbg f sipAgent t e ipcbdbg f eventHandler t The output logs are in usr3 ipcb log debug log notificationCtrlServer 1 Go to usr dcb bin notificationCtriServer MXLog xml 2 Locate com avaya conferencing notificationctriserver e Change the priority to debug 3 Restart the process The output logs are i
145. ntegration with Communication Manager 102 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Appendix B Integration with Communications Process Manager This appendix describes the configuration settings that are required when Meeting Exchange is integrated with Avaya s Communications Process Manager Overview Communications Process Manager initiates a Notify and Conference Server request to recipients when an external application sends an error trap Recipients are requested to join an ad hoc exception conference on Meeting Exchange When a notified user answers the phone the service provides contextual information and asks the caller if they want to join the exception conference Callers who accept are placed into the conference The service attempts to first place moderators into the conference then notifies other users via phone email or Short Messaging Service SMS If a moderator cannot be found the service attempts to contact a moderator periodically until either a moderator joins the conference or the conference expires The conference ends after all participants disconnect Note An Ad Hoc conference expires after 30 minutes if no one joins For more information about Communications Process Manager see Avaya Communications Process Manager Release 2 0 Administration and Configuration Guide Document 04 601159 Accessing an Ad Hoc Conference Callers can join an ad hoc conference in one of three
146. nts msDispatcher netEvents msDispatcher 1 mediaServer 104 0 usr dcb bin convMS appEvents msDispatcher netEvents msDispatcher 2 msResManager 220 1 usr dcb bin mxshare appEvents msDispatcher netEvents msDispatcher 0 msResManager 221 1 usr dcb bin mxshare appEvents msDispatcher netEvents msDispatcher 1 notifyService 113 1 noexecute snmp gent 120 1 noexecute oo o ooo ooo ooo 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 135 35 23 190 135 35 23 123 127 0 0 1 10235 0 0 0 0 112 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Process Table Configuration processTable cfg Settings for the standalone S6200 The file below shows the configuration for softms the application media server No external hardware is required processes file enumerates the number of processes in the network will have the name of the process Key ID and the IP address Processargs initipcb 110 noexecute 0 0 0 0 bridget 700 100 noexecute 0 0 0 0 dspEvents msDispatcher netEvents sipigent commsProcess 111 usr dcb bin serverCormms 0 0 0 0 sipigent 101 usr dcb bin sipagent 0 0 0 0 dspEvents msDispatcher appEvents bridget700 msDispatcher 102 usr dcb bin msdispatcher 0 0 0 0 netEvents sip gent appEvents bridget700 dspEvents mediaServer mediaServer 103 fusr dch bin softms 0 0 0 0 appEvents msDispatcher netEvents msDispatcher 1 notifyService 113 noexecute 127 0 0 1 10235 snmpAgent 120 noexecute 0 0 0 0 Issue 1 March
147. nts passed to a process The use is specific to the process so there is no general guideline on what values to use 2 of 2 Refer to Appendix C Configuration Files on page 109 to view example files for various media server configurations Log Files The log files for the platform processes are located in usr3 ipcb log directory The log name format is system log lt year gt lt month gt lt day gt for example system log 2007 04 22 The file contains all logging information for the processes 52 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Software Process Configuration Music Source Music sources are implemented as audio files in usr2 annun on the media servers Music file names are music source 1 4 Customized music files can be created in pcm format and copied in place of the default music sources Issue1 March 2009 53 Configuration Setting Time Zones for a Linux Operating System Use the following utility to set time zones with Meeting Exchange 5 0 and above as Linux does not support the scoadmin utility A Important Set the bridge time zone after the Linux box has been set to the correct time zone Time Zone Setting Procedure 1 Access the server via SSH Log in with sroot You will be logged into root server IP 2 root server IP cd usr dcb bin 3 root server IP f tzset help This returns a list of supported time zones and
148. nux command line and in response to script prompts For example pkgadd d patch ptf7401c Used to highlight keyboard commands screen menu menu option and screen option references for emphasizing other terms where required For example Press Enter to select Default all packages Used for references to publications For example See the Meeting Exchange 4 1 Administration and Maintenance Guide for the SS6200 S6800 Conferencing Servers Used for references to sections in this manual For example See Chapter 1 Overview for more information Used to indicate the navigational path to an option For example Select Host Exit means select the Exit option from the Host menu or option Provides additional information A Important Provides information of special importance AX CAUTION Provides information about actions that may corrupt system resources or processes WARNING Provides information relating to personal safety 12 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Related Documentation Related Documentation Refer to the latest revisions of these Avaya documents for additional information e Meeting Exchange 5 0 Installing the S6200 S6800 Conferencing Servers e Meeting Exchange 5 0 Administration and Maintenance Guide for the 6200 86800 Conferencing Servers Describes how to use the system s management interface to configure system conference and
149. o fail over to the standby application server Follow this procedure 1 Issue the command uninitdcb on both the APS the one you are making the changes to and STBY This command ensures that the other two APS remain up and functioning 2 Issue the command initdcb amp on both the APS the one you are making the changes to and STBY This command starts all processes with the any configuration file changes Note Issue this command on the APS first although it should not make a difference After issuing the command both application servers should work as configured APS or STBY Issue 1 March 2009 159 Troubleshooting 160 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Appendix G System Log Messages Describes messages and logs generated by S6200 S6800 Conferencing Servers System Messages The following messages may appear across the top of the operator screen The appropriate action for each situation is described Table 21 System Messages and Recommended Responses Message Meaning Action Seizure On Line 001 575 Expected Wink Outgoing Call Aborted Could Not Create Unattended Conference All Confs In Use Incoming Call On Line 001 575 Operator Access Canceled Incoming Call Blast Dial Canceled on Line 001 575 Insufficient Channels To Complete Blast System configured for wink start dialout supervision Operator initiated blast or dialout l
150. omplete documentation on how to load audio prompts on to the Convedia Media Server please refer to the Audio Storage Management section of the CMS 6000 Installation and Operations Manual Here s a simple list of what needs to be done e Record or convert the audio prompt to Microsoft wav format G 711 8kHz sample rate 16 bit resolution mono mu Law e If Bridge Talk is used to record audio prompts the audio prompts will be recorded in the correct Microsoft wav format to the usr2 Prompts directory on the NFS share where recordings are configured to be saved e Configure the TFTP Server s root directory to be the directory where the audio prompts reside e Use the Convedia User Interface to add the audio prompt to the Convedia Media Server e The clip type should be named e The audio clip identifier should be the usr2 Prompts set1 message followed by the audio prompt file number with a wav file extension For example the Welcome prompt would be usr2 Prompts set1 0 wav e The IP address should be the IP address of the TFTP server The path and filename on the TFTP Server should be the audio prompt file number with a wav file extension For example the Welcome prompt would be 0 wav About Annunciator Numbering The system stores 400 annunciator messages Each annunciator is associated with a unique file number 0 399 This file number is always one less than message number displayed on the Flexible Annunciator Messages
151. on gt Configure Video Codec List 5 Set the codec as shown in Figure 5 Figure 5 Convedia Video Codec Configure Video Codec List 1 Slot Codec Picture Size MPI 4 Y Entry 1 H 263 vw CF 1 6 Go to Configuration gt Slot Configuration gt Configure Resource Allocation 7 Configure SIP settings according to recommendations shown in Table 5 Video Channel Limits with CMS 6000 on page 42 Issue 1 March 2009 43 Configuration Figure 6 Convedia SIP Configuration MPC SIP Port 5060 Minimum Session Expiration Time 600 minutes Session Expiration Time 600 minutes SIP Session Timer O enabled 9 disabled SIP Custom Profile None v SIP Standards Profile Default MSML Version Number v Software Media Server Configuration S6200 only The software media server features are configured in the softMediaServer cfg This file is stored in the usr ipcb config directory The sample softMediaServer file shown in the following example contains field explanations Sample softMediaServer cfg file Media server runtime parameters Automatic gain on or off 1 or 0 AutomaticGain 0 generate confort noise on 1 off 0 ComfortNoiseGeneration 0 initial port for the rtp data baseRtpPort 42000 Max number of channels in media server maxChannels 702 Max conference size maxChannelsPerConference 300 Ip Address for NFS Server Pyramid mounts If not set then default to appserver ip address NFSServerlIPAd
152. on Alarmed Non Service Affecting Maint Local Non Alarmed Service Maintenance Affecting Limit Out of Minor Non Service Frame Affecting Limit Slip Minor Non Service Affecting Limit Bipolar Minor Non Service Violations Affecting Limit CRC Errors Limit Errored Seconds Sync Loss of Primary Sync Loss of Secondary Sync No Synchronization Alarm Location T1 Card N Board X Minor Non Service Affecting Minor Non Service Affecting Minor Non Service Affecting Minor Non Service Affecting Critical Service Affecting where N 1 3 and X A B or T1 Auxiliary Trunk 164 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Message Code Message Meaning Log Message Codes 0104 s alarm set on s s Indicates a network T1 alarm has been set Variables are alarm type alarm location Trunk and alarm classification Alarm Type Alarm Classification Red Carrier Major Service Affecting Yellow Remote Carrier Major Service Affecting Blue AIS Non Alarmed Service Affecting Not Installed Non Alarmed Non Service Affecting Maint Local Non Alarmed Service Maintenance Affecting Limit Out of Frame Minor Non Service Affecting Limit Slip Minor Non Service Affecting Limit Bipolar Violations Minor Non Service Affecting Limit CRC Errors Minor Non Service Affecting Limit Errored Seconds Minor Non Service Affecting Sync Loss of Primary Minor Non
153. ons The file is stored in usr ipcb ipcb cdinst sh log Check the following logs for installation issues e usr dcb logs for daily logs e usr3 ipcb logs for mx logs e var adm Setting Network Drivers to 100 Full Duplex If the network drivers for your server are set to Auto they must be reset to 100 Full Duplex A Important Do not use a network connection when making this change Connect to the server via modem cd etc sysconfig network scripts more ifcfg eth0 Issue 1 March 2009 145 Troubleshooting Connecting to a Gigabit Switch If your network has a gigabit connection set your server ports as shown in Gigabit Connections on page 15 Correcting Uptime Reporting When you reboot a Dell 1950 server the system uptime report may not be accurate Ensure that the uptime is reported accurately Obtaining Debug Information For issues most problems require that you use Linux commands and edit configuration files The S6x00 log files provide a key source of information The following table will help you to locate core and log files on the different servers Table 18 S6x00 Core and Log File Directories Application Core and log file directory bridgeTranslator lusr dcb bin initipcb lusr dcb bin Platform log file usr3 ipcb log sipagent lusr3 runtime sipagent logsO for the first file and usr3 runtime sipagent logs1 for the second file and so on Note Log files in usr dcb bin ar
154. ou must ask the Meeting Exchange System Administrator at the customer site After the upgrade the new default firewall rules are active Any customizations need to be reapplied The old firewall rules remain stored in root2 etc firewall conf mx firewall rules The new rules are stored in etc firewall conf mx firewall rules After making any changes restart iptables service iptables restart Reapply the dcbguest dcbmaint dcbadmin password expiry settings if required For example to turn password expiry off for dcbadmin run this command chage I 1 m 0 M 99999 E 1 dcbadmin Reapply syslog conf customizations if required The location of the original file is root2 etc syslog conf This step applies to S6800 systems only After upgrading the system verify that the mounts on the MPC are updated by checking the alarms To update the mounts Enable and disable the mounts on the S6800 server a Log into the S6800 user interface b Select Configuration Node Configuration Configure NFS The NFS Configuration screen opens March 2009 141 Server Upgrade Figure 11 NFS Configuration Screen 34 Elo Ed yew Fgevtes Tools Heb gt Qu 3 DD s ferrer 9 S Z Das Google Gr GeO Be podeis Hbirstodes Ced Aur m Jens d D 2 Ri redo server Prope W RadiSys Conngtration Alum Critical Major Miner SCC Online Active a Configure NFS EA Slot NF ln Mount m NF Outp
155. ous menu press star 371 372 Your new leader PIN is 372 373 I m sorry the leader PIN must be between 373 374 and 374 375 digits long Please re enter your leader PIN followed by a pound sign 80 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers About Annunciator Numbering Table 10 Annunciator Messages and Message Numbering continued File Message Message Number Number 375 376 To bypass a conference passcode press star now To enter a conference passcode please enter the conference passcode followed by the pound sign The passcode may be 4 to 9 digits 376 377 A conference passcode will not be required for this conference 377 378 Your conference passcode is 378 379 To change this entry press star now 379 380 Please enter the conference passcode followed by the pound sign 380 381 I m sorry the conference passcode must be between four and nine digits long Please re enter your passcode followed by the pound sign 381 382 Please enter the conference passcode followed by the pound sign 382 383 I m sorry that conference passcode is not correct For assistance please contact your conference leader 383 384 Please enter the Billing Code for this conference followed by pound 384 385 You will now be disconnected by the leader 385 386 The phone number you entered is not allowed at this time 386 387 This conference has been secured by the moderator and en
156. p Issue 1 March 2009 31 Configuration avMX62000bjects OBJECT IDENTIFIER avmx6200mib 2 Objects Common Object groups for CoreServices MIB avMX6200NotifyObj OBJECT IDENTIFIER avMX62000bjects 1 Core Services Notify group csNotifyObj avMX6200AlarmSeverity OBJECT TYPE SYNTAX ItuPerceivedSeverity MAX ACCESS read only STATUS current DESCRIPTION Alarm severities are based on ITUPerceivedSeverity RFC 3877 avMX6200NotifyObj 1 MX Suite 5 0 Notifications avMX6200ProcessStartedNotification NOTIFICATION TYPE OBJECTS sysName ipAdEntAddr entPhysicalAssetID csAlarmSeverity applSrvName ituAlarmAdditionalText STATUS current DESCRIPTION 32 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Working with SNMP This trap is generated when an Avaya Meeting Exchange process has been started avMX6200Notifications 101 j avMX6200ProcessStoppedNotification NOTIFICATION TYPE OBJECTS sysName ipAdEntAddr entPhysicalAssetID csAlarmSeverity applSrvName ituAlarmAdditionalText STATUS current DESCRIPTION This trap is generated when an Avaya Meeting Exchange process has been stopped avMX6200Notifications 102 avMX6200PortPoolUsageIncrease NOTIFICATION TYPE OBJECTS sysName ipAdEntAddr entPhysicalAssetID csAlarmSeverity applSrvName ituAlarmAdditionalText STATUS current DESCRIPTION This tr
157. participants to dial in to an ad hoc conference via SIP INVITE 1 Change TelnumConversion for adhocDirect to include a DNIS number similar to 5555 2 2 Replace 5555 with a valid DNIS entry that has been configured in with a function of DIRECT SES Proxy The SES Proxy should include a pre defined host map with the following entries routed to the conferencing server e sip ReservationSetup e sips ReservationSetup e sip AdhocDirect e sips AdhocDirect For detailed instructions on configuring an SES Proxy with Meeting Exchange see SIP Enablement Server SES and Meeting Exchange on page 45 106 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Y Tip There is no requirement to define proxies on Meeting Exchange for registration Ad hoc Conference Properties The following properties define an ad hoc conference as provided on the conferencing server e ASIP invite from Communications Process Manager creates a new reservation with a passcode for the ad hoc conference e The conference is valid immediately after the reservation is created e The reservation is valid for 24 hours as long as it is active e The conference instance will be removed if no callers join within 30 minutes e Ad hoc conferences use on demand ports Security To provide a secure conference instance Meeting Exchange is configured to listen only on Transport Layer Security TLS traffic The current deployme
158. pe the command to start the process 148 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers System Configuration Problems Ay WARNING Manually starting a process is not recommended because there may be required command line parameters Therefore manually starting a process should be done in consultation with the development staff Unable to create new files Systems that are unable to create new files will exhibit the problem in a number of ways Typically the system may not be able to perform these functions e Save recording files e Write new log messages e Open a new window e Edit a file Administrators can use the df command with the k switch to determine if the system is running low on disk space df k When the system is more than 80 full free up space by removing old log or core files Software version The software version information is stored in the version xml file located in usr dcb bin This file lists the version of e Meeting Exchange e Bridge software included in the release e Linux System Configuration Problems This section describes problems related to installation or configurations Issue 1 March 2009 149 Troubleshooting Slow System Performance When the system s response time is slow take these actions 1 Check the amount of free CPU time using this command sar 5 5 Idle time should be 50 or more If the idle time is less than 50 list all running processe
159. plication server to CRS communication Communication between the CRS and the application server is a one way process The application server sends messages to the CRS The application server can send either the GET ACCESS NUMBERS LIST or the TAKE OVER BRIDGE message to the CRS e The GET ACCESS NUMBERS LIST message is a request for the DDI Phone fields e The TAKE OVER BRIDGE message informs the CRS that one application server is taking over for another Note The CRS uses the TAKE OVER BRIDGE message to set a bridge as active or standby The CRS does not remap DDI s or any other value because the application servers govern this Issue 1 March 2009 133 Validating the System For example imagine an installation with four application servers each numbered 1 to 4 Servers 1 to 3 are active and server 4 is standby In the CRS set up four bridges to correspond to each of the application servers Make sure you use the corresponding ddi phones When application server 1 wants its access numbers it sends the GET ACCESS NUMBERS LIST message with 1 as its parameter The CRS returns a list of the ddi phone numbers for the bridge application server 1 If application server 1 fails and application server 4 takes over then application server 4 sends the TAKE OVER BRIDGE message to the CRS Application server 4 now assumes the identity of application server 1 as far as communication with the CRS is concerned i e it sends the GET ACCESS NUMBERS LI
160. r 1 30880623314 appEvents msDispatcher netEvents msDispatcher standby A Important Configure each application and standby server with the settings required for its workgroup Configure the CRS This section outlines the steps required to configure the CRS with the S6x00 media servers in order to provide server redundancy Y Tip Refer to document number 04 602179 Avaya Meeting Exchange 5 0 Client Registration Server System Administrator Guide for configuration details on clustering Follow this procedure to configure the CRS 1 Configure new Direct Dial Inward DDI phone entries using the CRS front end 2 Set up the telephone numbers a b C d Select the DDI Enter the digits of the Phone Number associated with the DDI Enter descriptive information in the Location and Description fields Enter the sip address of the application server in the URI proxy field Use sip format e g sip 111 222 333 000 Enter the sip address of the application server using the value in the Phone number field in the URI contact field Use sip format e g sip 1234 000 222 333 444 Enter the sip address of the proxy to which the application server forwards the number in the URI to field Enter the sip address of the proxy from which the application server expects the number in the URI from field Enter the login information which the application server uses to log in to the CRS in the
161. r the menus shown in Figure 8 86 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Configuring the Gateway Figure 8 Mediant 2000 Setup Menus Mediant 2000 Quick Setup Quick Setup IP Address 10 4 4 1 13 NAT IP Address 0 0 0 0 Subnet Mask 255 255 0 0 Default Gateway IP Address SIP Parameters 10 4 0 1 Gateway Name Working with Proxy No ba Proxy IP Address 0 0 0 0 Proxy Name mm Enable Registration Disable y Coders Table Tel to IP Routing Table Trunk Group Table Use this menu to configure the server s basic settings including IP Configuration Trunk Configuration and SIP Parameters Use Quick Setup also to configure the Tel to IP Routing Table Trunk Group Table and the Coders Table 1 If the gateway is connected to a router using NAT determine the router s public IP address If the IP address is static enter the IP address in NAT IP Address Enable the DMZ configuration on the router for the LAN port where the gateway is connected 2 Optionally enter the gateway s domain name in the Gateway Name field 3 If applicable set Working with Proxy to Yes and enter the Proxy IP Address Issue1 March 2009 87 Switched Circuit Integration optional 4 Optionally enter the Proxy Name The proxy name will replace the proxy IP address in all SIP messages 5 Enable Registration if the gat
162. rd User s Manual Document Version 5 0 Document LTRT 68805 Configuring the AudioCodes Mediant 3000 The following section describes the steps to configure the AudioCodes Mediant 3000 Media Gateway to interoperate with both the conferencing server and the PSTN To configure the AudioCodes server 1 Open a web browser and enter the following http IP Address of AC Mediant 3000 Media Gateway 2 Log into the Gateway with the appropriate credentials 3 Use the AudioCodes Mediant 3000 Web interface to configure settings as shown in Figure 9 Figure 9 Mediant 3000 Menu Settings 90 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Configuring the Gateway POP X ES WICUIGIN JU THCY MILI Quick Setup 3000 Use this menu to configure the server s basic settings including IP Configuration Trunk Configuration and SIP Parameters Use Quick Setup also to configure the Tel to IP Routing Table Trunk Group Table and the Coders Table Protocol Management 3000 To administer the gateway s SIP parameters and tables select Protocol Management Settings that can be configured from this menu include e Protocol Definition Parameters General parameters supported codecs DTMF and dialing parameters e Advanced Parameters SIP protocol parameters and miscellaneous parameters e Manipulation Tables IP to Tel Source and Destination tables Tel to IP Source and Destination tables Routing Tables I
163. rently secured A participant of the Sub Conference is requesting re entry Please turn off security to unlock the conference 251 252 Re entry to the main conference is now allowed 252 253 You are the only moderator in this conference Please unlock the conference before joining the sub conference Issue1 March 2009 75 Configuration Table 10 Annunciator Messages and Message Numbering continued File Message Message Number Number 253 254 Your operator request has been cancelled 254 255 Operator unavailable 255 256 Plays a list of dtmf commands available to moderators 256 257 Plays a list of dtmf commands available to conferees 257 258 You are being placed into conference in self mute mode To unmute yourself press 7 For Mute All command 258 259 I m sorry The system did not detect any entry 300 301 Thank you 301 302 Enter the area code and number followed by the pound sign To cancel this request and return to the conference press star 302 303 The number you dialed is 303 304 To proceed with dialing press To change this number press 304 305 iS invalid Please enter the correct digits followed by pound 305 306 The following options are available once you press pound to begin dialing To join the participant to conference press star 1 to join the participant and continue dialing press star 2 to disconnect the line press star 3 to disconnect the line and continue dialing press star
164. rk the servers are configured by Avaya Support using LAN or modem connections Y Tip For information on configuring the server with the Electronic Preinstallation Worksheet EPW available from Avaya see Electronic Preinstallation Worksheet EPW on page 22 Audience This document is intended for authorized Avaya personnel who install software and configure the S6200 S6800 Conferencing Servers It includes instructions for setting up and configuring factory installed hardware and system software and enabling system features It also includes additional information for troubleshooting and maintaining the system This document is not intended for customer use Most of the procedures described in this document require root level or administrator level access The account names and passwords are not provided to the customer for security reasons Users of this guide should have basic knowledge of Linux shell commands and resources Windows 2003 Server Edition network setup and 6200 86800 Conferencing Servers features Issue1 March 2009 11 Overview Conventions This guide uses the following conventions Convention System System Bold Bold Italic Double Quotes Vertical Slash Note Description Used for text the Linux system displays including script text For example This installation may be used to install the Easysoft ODBC ODBC Bridge Used for text you enter at the Li
165. rt tls or tcp is identified in MyListener and respContact 3 Check for errors tail f usr3 ipcb log system log tail f usr3 ipcb log debug log 4 Change directory to usr3 runtimeSIPAgent logO Look in pdtrc log for errors 5 Check the UDP port for the transport Port is 5060 for tcp and 5061 for tls netstat a grep 5060 or 5061 Verify that the switch is sending a call to the server 6 Type ifconfig a Verify that the local IP address shown here matches system cfg T Verify that the server can ping the gateway and itself 8 Run a network trace Caller hears busy signal A network busy signal can result if there is a transport mismatch between the conferencing server and the Communication Manager Verify that the transport setting tls or tcp is the same for both Caller hears fast busy Check the folllowing files if callers report hearing a fast busy when dialing into the server 1 Verify that media server resources are available cd usr3 ipcb log grep regstring Verify the number of registered media servers ar shown and that they have the correct IDs If the information is not correct go to processTable cfg msInterface to verify media server count 2 Check log files Message 486 reports that the system is out of resources 152 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers System Configuration Problems VoIP programs restarted You can search the log file for the date you susp
166. rt 5050 user ACS cabinet 14 obtain this value from the CRS gt A Important If the CRS is running when the mxmonitor process starts up then the mxmonitor process initializes and begins polling for sip data Later if the CRS stops running the polling thread continuously attempts to reconnect and when the CRS comes back will reconnect In the interim the system runs with the data it has until the connection to the CRS is restored The system is not usable if mxmonitor cannot get at an initial copy of sip data from the CRS Therefore if the CRS is not running when the mxmonitor starts up the system kills the mxmonitor process and the initpcb process tries to restart the mxmonitor process In this situation mxmonitor writes a core file to the usr dcb directory These files can quickly fill the drive Note Additional information on installing the Client Registration Server is available in the following document System Administrator Guide for CRS Issue 1 March 2009 59 Configuration Obtain the SIP proxy settings Run specteltest from the application server s command line to identify the SIP proxy entries that are needed to configure the CRS Front End The file is located in usr dcb bin directory Follow these steps to discover the SIP proxy entries need by the CRS front end 1 Type this command specteltest The system displays Menu choices V validate passcode n new reservation u update rese
167. rvation t update reservation by tui extend reservation T resinst test a auto add p display product info il list reservations Zz get time zone ref e add entry to call branding table it update an entry in the call branding table 2 delete an entry in the call branding table 3 list all entries in the call branding table 4 get the total number of entries in the call branding table 5 get list of duplicat ntries created for new DNIS length 6 set the DNIS length to a new value and delete duplicates 7 add our test set to the call branding table 8 dump secCode for first conference 9 list sip proxy configuration entries x update sip proxy configuration table y take over for specific cabinet d get call brand entry by DNIS b test Config Services h print this message q quit 2 Type 9 at the command line The system displays this prompt Enter Bridge Reference Number 60 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Server Redundancy 3 Type the bridge number at the command line for example 5 The system displays the information related to bridge 5 Press ENTER to continue Ref ProxyURI Contact From UsrName Pwd RefreshTime 10 sip 10 220 15 50 sip 1900 10 220 15 52 sip 1900 10 220 15 50 sip 1900 10 220 15 50 userl password 120 1900 11 sip 10 220 15 50 sip 2000 10 220 15 52 sip 2000 10 220 15 50 sip 2
168. rver IP for both the APP and the NFS Firewall Turn off the iptables firewall chkconfig level 0123456 iptables off Conferencing Application Server The following steps configure NFS on the Application Server 1 For solutions installed with an S6800 on th Application Server go to lusr ipcb config mediaServerlnterface cfg 2 Specify NFSServerlPAddress 3 Add the following entries to etc exports usr3 ipcb usr3 confrp MS 1 rw async no root squash usr3 ipcb usr2 roster MS 1 rw async no root squash Y Tip If you have multiple MPCs add entries for each one For example usr3 ipcb usr3 confrp MS 1 rw async no root squash usr3 ipcb usr3 confrp MS 2 rw async no root squash usr3 ipcb usr2 roster MS 1 rw async no root squash usr3 ipcb usr2 roster MS 2 rw async no root squash 4 If you plan to record additional Prompt sets create the following directory mkdir p usr3 ipcb usr3 confrp Prompts 5 Restart the NFS services service nfs restart 56 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Server Redundancy Linux NFS Server The following steps describe the configuration of NFS on a separate NFS server 1 Create an entry for each MPC into local etc hosts For example 10 0 0 101 MS 1 company com MS 1 10 0 0 102 MS 2 company com MS 2 10 0 0 103 MS 3 company com MS 3 2 Verify the following directories exist or create as needed e NFS server on the APP server usr
169. s Directory File File description usr dcb logs Daily log files for Meeting Exchange usr3 ipcb log Daily log files for MX software Ivar lock subsys syslog log file containing messages and errors Issue 1 March 2009 147 Troubleshooting Setting up Debug System log files are located usr3 ipcb log e debug log e dcbsched log gt system log To turn on logging information for softms ipcbdbg f mediaserver t To enable disable for a particular process you need to specify the associated process name provided in usr ipcb config processTable cfg Note Logging returns to the WARN level when the process is restarted To turn off logging information for softms ipcbdbug f all w IP Trace Packet Utilities Run the following utilities to trace packets e Ethereal mirrors all ports in a complete system e tcpdump for 56200 and S6800 signalling Captures SIP signalling and RTP audio stream Restart a Program Normally let the bridge software automatically start and stop its processes However if you need to manually restart a process you will need to manually stop the process first Use the kill command to stop a process This command requires the process ID number To obtain the process ID number use the ps ef command to list processes and locate the one you want to stop To start the process you can either let the init process automatically restart it or for debugging purposes you can ty
170. s 135 35 23 190 diaServerIP 1 135 35 23 92 MPC 3 diaServerInterfaceSipListenPort 1 5050 diaServerIP 2 135 35 23 95 For each server list the diaServerInterfaceSipListenPort 2 5040 NFS Server IP the Media Server IP the MPC number assigned to the media server and the and the Listen Port for the media server as shown above Settings for the standalone S6200 A system configured as an S6200 application server requires that the IP Address values be edited in the configuration file HEPEHEE HEE EHE E E EE ip address of t IPAddress 10 20 3 request we will yListener sip 60 if this setting respContact axChannelCount 6 DiffServTOSValue vlan value recomended valu HEE HH EE EEE EH FE FE HEE HH EE HEE EE TE AE EE HEE HEE EH ER EE E E E E HEE HE E he server 0 1 be listening to 00 10 20 30 1 is populated will Overwrite the contact field in responses 00 diff serv this value will appear on the TOS field of the IP packet 0 EthernetVlanValue 0 refresh timer settings to refresh the sessions that are connected is to set both at 180 3 minutes refreshes rValue 1800 sessionRefreshTim minSETimerValue 1800 Not used for Unixware MeetingXchange MaxMeetingCount 400 MaxConferenceCount 500 MaxOperatorCount 10 116 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers System Configuration File system cfg Setting for the multiple S6
171. s by typing ps eaf Note The idle percentage is an unreliable way of determining the system load A better indicator is to verify that DTMF digits are handled promptly by making a test call to the system 2 Look for the processes which use the most cumulative CPU 3 To check CPU memory run the following command top A Important The system may be trying to handle more calls than is optimal when the softms process is using the most CPU time 4 Ensure the system is running a minimum amount of other software For best performance the server running should be dedicated to use as a VoIP bridge Do not use the system to run other enterprise applications such as billing or server applications such as file print database web application etc It is not recommended that shared disks tapes or other devices be connected to a VoIP system System does not Accept Calls Follow this procedure 1 Telnet to the system to make sure it is on the network and running 2 Concantenate process Table cfg cat usr ipcb config processTable cfg 3 Change directories to usr dcb bin cd usr dcb bin 4 List the currently running processes using the dcbps command dcbps 150 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers System Configuration Problems 5 Verify that the listed processes include e bridgeTranslator e sipagent e appropriate media server process es e softms for software based DSP 6 R
172. s column determines whether initipcb will automatically start processes when it runs e When autoStart 0 then initipcb will not automatically start the process until told to do that by another process such as mxshare or mxmonitor e When autoStart 1 then the process automatically starts if the IP address is for the local machine and the full path to the executable is correct Note When new software is used with prior versions of the processTable cfg the default for autoStart is 1 initipcb starts all processes it finds in the processTable cfg unless the IP address was for a remote computer or the path name was set to noexecute This is the path to the executable file for this process It is used by the ipcbinit process to automatically start and stop processes If you don t want a process started or stopped then set this to noexecute For example use noexecute for processes that are started by dcbinit such as bridget700 This is the IP address of the computer where this process runs You can enter it in numeric format such as 10 221 10 192 use local without quotes or 0 0 0 0 for processes running on the local computer where the processTable cfg file is located Use 0 0 0 0 for processes that should run on each system in a multiserver configuration This defines the destination processes for messages sent by the process being defined If there is more than one use a comma separated list These are command line argume
173. sco 6229 sip 6229 10 20 30 184 Lab Pingtel 222 sip 1 10 20 30 50 mediagateway E sip 0 10 20 30 50 defaultmediagateway UriToTelnum tab The following is an example of a UriToTelnum tab file with settings configured for Operator Dial In The file is located in usr ipcb config Issue 1 March 2009 127 Configuration Files Note For more information refer to URI to telephone number translation table on page 50 request URI to telnum conversion table This table converts the Request URI in the SIP INVITE request to the appropriate value specified when a pattern is matched For example if the request Uri was lt sip 3333 10 220 10 4 gt and one of the patterns was lt sip a match would take place If the conversion for that match was 1 then 3333 would be passed as the ddi for the call If the conversion for that match were 0000 then 0000 would be passed as ther ddi for the call dd DIRECTIONS FOR USE WITH MEETINGXCHANGE 5 0 AND CRS 1 For Operator Dial In change lt sip 5200 OP5200x1 accordingly where currently 5200 is the dial in for Opl Change both instances of 5200 to change HEE HEHE EH EE EH FE AE EEE HE HEE EH TE FE EEE HH EE EE EE EEE TE TE E EE EH E FE EH RHEE HEE EH EEE HEE TelnumPattern TelnumConversion comment lt sip 5200 OP5200x1 Op1 lt sip 5201 OP5200x2 Op2 lt sip 5202 OP5200x3 Op3 lt sip 5203 OP
174. se contact your service provider to change your leader PIN To return to the previous menu press star I m sorry This feature is not enabled Default options overview Role call prompts callers to record their name as they join a conference call At any time during the conference these names can be replayed privately to any conference participant by pressing star 9 Quick Start allows conferences to begin immediately without waiting for the leader to arrive Auto continuation allows all conferences to automatically continue after the leader disconnects Entry and exit announcement options determine what will be heard when participants join and leave the conference Options include name announce tones or silence Quick Start is on To turn Quick Start off press 1 To return to the previous menu press star Quick Start is off To turn Quick Start on press 1 To return to the previous menu press star Auto continuation is on To turn auto continuation off press 1 To return to the previous menu press star Auto continuation is off To turn auto continuation on press 1 To return to the previous menu press star Participant name record is on To turn participant name record off press 1 To change conference entry and exit announcement options press 2 To return to the previous menu press star Participant name record is off To turn participant name record on press 1 To change conference entry and exit announcement opt
175. send errors d n Failed to send an IPC message Log in and use the ipcs qa command Look for the message queue with the matching key Determine if the queue is full If it is then restart that process or the server software If the message queue doesn t exist then restart the process which reads messages from that queue The system may be out of messages ed Unknown event queue to process d An IPC message contains an unknown message queue ID Check the configuration in processTable cfg Make sure the event queue and process are listed Then check the process is running using the dcbps command line utility If that looks good then restart the software No entry for the process s interface c str There was no record in processTable cfg for the named process Either load a known good backup copy of processTable cfg or manually edit it to add the information for the missing process Message Meaning Corrective Action INIT Messages s is not in the process table IPCBINIT PROC NAME There was no record in processTable cfg for the named process Either load a known good backup copy of processTable cfg or manually edit it to add the information for the missing process 186 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Message Meaning Corrective Action Message Meaning Corrective Action Message Meaning Corrective Action Message Me
176. ssTable cfg file defines all software processes started by ipcbinit Usually following installation there is a version of processTable cfg for each supported media server S6200 media server Software based DSP or S6800 media server Following installation 1 Copy the appropriate version of processTable cfg to usr ipcb config processTable cfg 2 Edit the file to delete extra media servers Other settings retain the default settings installed The processTable cfg file may contain comment lines which start with the Any blank lines in the file are ignored Table 7 defines the fields contained in the file Table 7 processTable cfg Field Description processName This string identifies which process to run The process name starts an executable file where Process Name Starts this executable initipcb bridget700 commsProcess sipAgent msDispatcher mediaServer notifyService snmpAgent initipcb bridgeTranslator serverComms sipagent msdispatcher softms for 56200 convms for S6800 notifyservice snmpAgent IpcKeyNumber This is a unique number used to identify the System V message queue used as the input for each process To list all the IPC queues and the keys they use enter the ipcs q command 1 of 2 Issue 1 March 2009 51 Configuration Table 7 processTable cfg continued Field Description autoStart ProcessExe IpAddress Route ProcessArgs The value in thi
177. ssages Message Code Message Meaning 2000 MakeNull Add Peek Delete link list failure The specified software operation with respect to link lists failed 2001 Cannot start stop timer An attempt to start or stop a timer provided by the timer process or to create a queue for such timers failed 2002 Reply dial done error A failed attempt to inform the call handler that a previous request to dial a number was completed 1 of 3 Issue 1 March 2009 171 System Log Messages Table 23 Process Interface Messages continued Message Code Message Meaning 2003 Report DSP fail error A process was unable to inform the call handler that a DSP failed 2004 Report digits error The event process was unable to inform either the call handler that DNIS digits have been received or the command process that DTMF digits have been received 2005 Cmd dial done error A failed attempt to report to the command process that dialing is completed 2006 Cmd tone done error A failed attempt to report to the command process that a tone is completed 2100 Error message has The log process has been requested to unknown source key enter a log message from an unknown Ox d process with the specified source key 2101 Received unknown A process received a message to command 0x d perform an unknown or unsupported operation with the specified command number 2102 Undefined messa
178. st false informixds installed true default true name informixds version 1 0 database bridgedb user brdgdbu password brdgdbu odbcds installed true default true name odbcds version 1 0 database bridgedb user brdgdbu password brdgdbu DIRECTIONS FOR USE WITH ME ETINGXCHANGE 5 0 AND CRS 1 Please change the cabinet value under crsdatasource to the actual CABINET ref value seen for this bridge IP address on the CRS Front End gt System Administration Cabinets 2 Also make sure there is a username password of ACS acs System Administration gt Logins 3 Change the address to the host name of the CRS Server HHPERREREEE EEE EE EH GHEE dt EH EE EEE HH EE HH REE HERE E EEE Issue 1 March 2009 125 Configuration Files crsdatasource installed true name crsdatasource version 0 1 address CRS port 5050 user ACS cabinet 1 Chdbased reg settings for multiple 6200 solution sroot appS1 admin vi chdbased reg BoduRI epvtest epvemd html pinURI epvtest pin htm port 50 test false informixds installed true default true name informixds version 1 0 database bridgedb user brdgdbu password brdgdbu odbcds installed true default true name odbcds version 1 0 database bridgedb user brdgdbu password brdgdbu crsdatasource installed true name crsdatasource version 0 1 address voyager port 5050 user ACS cabinet 14 126 Meeting Exchange 5 0 Service Pack 2 Confi
179. st reconnect their lines in the event of a failover e The system currently supports only the Convedia hardware media server models identified in this table There may be additional redundant servers as well as other types of application Client Registration Web Portal Web Conferencing servers included in the system 14 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers 6200 S6800 Conferencing Servers Overview A Important For a multiserver solution the network must support a Gigabit Ethernet Gigabit Connections For Application Servers connecting to a Gigabit switch change the following configurations 1 Go to the network scripts directory cd etc sysconfig network scripts ls ls ifcfg sroot automation 50 cd etc sysconfig network scripts sroot automation 50 network scripts ls ls ifcfg 4 rw r r 1 sroot root 196 Jun 20 18 18 ifcfg bondO 4 ry r r 1 sroot root 172 Jun 20 18 18 ifcfg ethO 4 rw r r 1 sroot root 97 Jun 20 18 06 ifefg ethl 4 ry r r 1 sroot root 172 Jun 20 18 18 ifcfg eth2 4 1 sroot root 172 Jun 20 18 18 ifcfg eth3 4 1 sroot root 254 Jun 20 2001 ifcfg lo rfW r r rW r r 2 Edit the following the three configuration files ifcfg ethO idcfg eth2 ifcfg eth3 as shown below to change the autoneg from Off to On and to set the speed from 100 to 1000 For each of the configuration files ethO eth2 eth3 edit the ETHTOOL OPTS field as shown ET
180. stall the software and the hardware media servers prior to configuring the NFS server You need the following information about your hardware media servers e IP address assigned to each hardware media server e The fully qualified DNS host name for each hardware media server or the DNS alias name for each These steps are required to configure an NFS Server for use with the S6800 Hardware Media Server solutions e Configure the NFS Server e Configure the Convedia Media Server e Configure the software media server Upgrading from a prior configuration When upgrading from an earlier version of the media server you will need to run a script that moves audio files into the usr3 directory and creates links so that the server can locate the files After successful installation of the media server follow this procedure to run the script 1 Log in as sroot 2 Execute this command ipcb nfsinst sh A Important Do not interrupt this process The script may take a few minutes to run if there are existing recording files Issue 1 March 2009 55 Configuration Configuring the NFS Server The NFS server can be running on one or more Application APP servers or on one or more NFS servers The instructions below are split into three sections for clarity NFS APP and media server The media server section is divided into hardware and software media servers When the same machine runs as both NFS and APP servers use the same se
181. state An attempt has been made to place a without annunciator channel into an annunciator conference but there is no annunciator playing the requested message This indicates an internal processing error Systems with multiple DNIS calls moving from the input conference to an annunciator conference may receive 0114 errors In fact the system does play annunciator messages to the channels 0115 Channel database updated Database updated 0116 Channel database updated Database updated remote operator channel removed 0117 Continuous annunciator The continuous annunciator has indicates done call progress terminated unexpectedly Either an channels present internal processing error or file system hard disk error 0118 Cannot find channel d in Whenever a channel is placed into a conference d conference it is always moved from one conference to another This error indicates that the channel could not be found in its previous conference The channel still ends up in the new conference This error indicates that the internal database has been corrupted 0119 DSP 96d semaphore d not The host attempted to obtain the available specified semaphore while the semaphore was locked by the specified DSP 166 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Message Code Message Log Message Codes Meaning 0120 0121 DSP d installed supports network line 9od
182. t stopped try stopping the service service tomcat5 stop If the tomcat5 process has still not stopped search for the process ID and kill it ps ef grep i tomcat5 kill 9 lt process ID gt 26 Start core services service wdinit start 27 Wait until those 3 commands listed above in step 23 in cp root2 usr dcb dbase admin usr3 adminNew on page 139 show that it is fully initialized This process takes 4 or 5 minutes After upgrading 28 After the upgrade new default usr ipcb config files have been installed Any previous configurations will need to be reapplied for example system cfg tls configuration The old usr ipcb config parameters are stored in root2 usr ipcb config Do not copy old configuration files across Edit the new default files as new parameters may have been introduced in this release Files typically customized are system cfg telnumToUri tab UriToTelnum tab processTable cfg 140 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers 29 30 31 32 33 After upgrading mediaServerInterface cfg softMediaServer cfg mxmonitor reg Before you perform this step stop the bridge as follows service bridge stop After you perform this step start the bridge as follows service mx bridge restart After the upgrade customized stored procedures need to be reapplied To find out if any stored procedures have been applied y
183. the number associated with them For example the number 82 corresponds to US Eastern When the system returns to root server IP enter the desired time zone for your conferencing server For example root server IP tzset Message displays Enter timezone number or press 0 for list of timezones root server IP 82 Message displays Bridge timezone will be set to US Eastern Please restart computer in order the changes will take effect 4 root server IP init 6 Once the reboot is complete verify that the new timezone has taken effect 5 root server IP Hecho TZ The system displays the currently supported time zone A Important If you do not run tzset for your server logs will be generated in GMT 54 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Using an NFS Server Using an NFS Server The S6x00 can create audio recordings of conferences Software media servers running directly on the S6x00 use a local file system to write recording files Hardware media servers use NFS to write recording files to an NFS server Note Recording files are stored in usr3 ipcb usr3 confrp as raw pcm files The Convedia servers store recording files with the digit names and a wav extension These servers do not use raw pcm files Files in usr3 confrp will not have the wav extension are 0 bytes in length and cannot be played in BridgeTalk In
184. to Tel Routing Table Tel to IP Routing Table parameters associated with routing tables e Profile Definitions Use Profile Definitions to set up preferred behavior for codecs trunk groups and trunk group routing 88 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Configuring the Gateway e Trunk Group Use the Trunk Group table to assign trunk groups profiles and logical telephone numbers to the gateway s E1 T1 B channels Trunk Groups route IP to Tel calls e Trunk Group Settings The Trunk Group Settings table is used to determine the order in which new calls are assigned to B channels within each trunk group Note To reduce glare conditions set the channels to hunt from opposite sides of the hunt group on the user side and the PSTN side For example set Channel Select Mode to Ascending on the Mediant Gateway and Descending on the PSTN side Advanced Configuration To set advanced configuration settings for the gateway server select Advanced Configurations Settings include e Network Settings Use Network Settings to configure IP settings application settings NFS settings IP routing table and VLAN settings e Media Settings Use Media Settings to define Voice settings FAX Modem and CID settings RTP RTCP settings IPmedia settings and general media settings e Trunk Settings Use Trunk Settings to configure trunk parameters e SS7 Configuration Use SS7 Configuration to configure
185. to this process If there are messages about a process not responding then use the recommended corrective action for that invalid message x The message type in the message is wrong This is probably caused by either in internal error or an incompatible mixture of different processes 190 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Index Symbols fust dCB uou e ede x a a 147 151 MUSTAPCD 4 ies obo Re ode a a E 153 lusrlippcb config 38 49 usr2 flexannun llle 71 lusr2E pcb 147 153 usr3 BACKUPS usr dcb o 153 Ivarllock subsyS 147 A Advanced Configuration 3000 92 Annunciators numbering F AudioCodes TP lt 260 54 d ke pac dew Siok Rr eun Be a 85 C Call routing coco 3 ed doe e URGES Eon 50 chdbasedreg lll sn 59 CMS 6000 Video Configurations 42 Commands UD PEPENDIT 147 Ol ue iter iere agre i eR HUNE T Rain aA 147 Tconfig uus acu x Re xS 147 hostname culos Renee os 147 IPOS ic uc oue Sete eda tiene ee oen e cae Be 147 A E A E EE 147 MaN s ania de e 83 147 n tstab a ons uos Ake o uou e a grs 147 PINO MX 147 A he M te 147 Ss a Qui enden do ep 147 UNAME Lou o ea a a a ees POR as 147 Uptime s ud uus ege dms cox RIS UV 147 WHO uu c eec obe eR ee he 3g 147 Conference ManagerAPI 50 Conferen
186. try is not allowed at this time Please disconnect now Thank you 387 388 I m sorry we did not get your name After you state your name please press the pound key 388 389 Your call will now begin For operator assistance anytime during your call press star zero To mute your line press star six To unmute press star seven For more information press star star 388a 389a Your call will now begin For operator assistance anytime during your call press star zero To mute your line press star six To unmute press pound six For more information press star star 389 390 Recording 390 391 You are being placed into a conference in muted mode 391 392 To stop conference recording press star two Issue 1 March 2009 81 Configuration Table 10 Annunciator Messages and Message Numbering continued File Message Message Number Number 392 393 An Operator is requesting to join your locked conference To allow Operator entry press star seven to unlock your conference 393 394 l m sorry we did not get your name Please stand by for an operator 394 395 Please select the sub conference you wish to join by pressing a digit between one and nine You may also enter zero to go back to the main conference or star to cancel 395 396 The sub conference number you have entered is invalid You will now be returned to your conference 396 397 The sub conference number you have entered is invalid 397 398 A moderator has requested for
187. un the following commands to verify that the SNMP trap receiver is receiving the traps bridge restart You should receive multiple traps Looking at the SNMP traps Table 3 shows the SNMP traps generated by the system These traps operate for both NMS and INADS Table 3 SNMP Traps Trap avMX6200ProcessStartedNotification avMX6200ProcessStoppedNotification avMX6200ApplicationServerFailover avMX6200MediaServerFailed Trap Description This trap is generated when a critical Avaya Meeting Exchange process has been started This trap is generated when an Avaya Meeting Exchange process has been stopped When you kill a softms process on a Pyramid sys tem the following is the trap sequence Kill softms A Trap receiver shows e softms A stopped e softms B started e softms C started e softms B stopped This trap is generated when the application server fails over This trap is generated when the media server does not respond Note This trap is only generated on 6200 amp 6800 configurations It is not generated in a Pyramid sys tem Issue1 March 2009 29 Configuration Table 3 SNMP Traps Trap Trap Description avMX6200PortPoolUsagelncrease Generated when the port pool usage exceeds 80 of the maximum number of ports avMX6200PortPoolUsageDecrease Generated when the port pool usage no longer exceeds 80 of the maximum number of ports Most of the traps generated by the system co
188. ur current configuration Use the following steps to back up existing data and configurations Although backups run automatically on the server Avaya strongly recommend that you manually back up existing data and configurations Avaya considers it to be a mandatory step in the upgrade procedure The usr3 directory is not overwritten as part of the upgrade so it s not strictly required to perform this step It is included as an additional precautionary measure 1 Stop the conferencing server and informix service mx bridge stop service informix stop 2 Run the two standard bridge backup tools usr dcb bin backup sh usr dcb dbase bridgedb batch backup sh full force directory usr3 BACKUPS autobackups 136 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Upgrading Meeting Exchange 3 Manually tar additional elements tar zcvf usr3 BACKUPS autobackups extras tar gz opt informix etc sqlhosts V usr brdgdbo usr brdgdbu usr dcbadmin usr dcbguest usr dcbmaint usr ipcb usr splibdbu etc sysconfig network scripts ifcfg 4 Copy the three backup sets created above from usr3 BACKUPs autobackups to another machine 5 Restart the bridge and informix service mx bridge restart service informix restart Upgrading Meeting Exchange After performing the upgrade additional manual steps are required to restore configurations from the prior release 6 Mount the upgrade
189. ures System Information system cfg 6200 S6800 Conferencing Servers default system information must be configured in order for the system to function properly The configuration file is named system cfg and is located in usr ipcb config Follow this procedure to configure S6200 S6800 Conferencing Servers 1 Open the system cfg file for editing 2 Locate the General system information section 38 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Working with SNMP 3 Edit the address and extension settings for the site Table 4 describes the settings and System Configuration File system cfg on page 114 contains example files Table 4 System cfg General Information Settings Setting Description IPAddress The IP address of the 6200 86800 Conferencing Servers MyListener The SIP URI of the port and transport on which S6200 S6800 Conferencing Servers listen To listen to a different port number to the end of the entry Note add HHHH where is the port number Use tls when only the To use a different transport add sips for a secured current hop bridge transport or transport tls to the end of the entry to next level Example sip 001s6800 lt IP Address of 56200 requires tls Use If an Avaya CM is being used add one of the following Sips when you need lines Comment out the unused transport type For secure the entire end to end Pour MyListener sip 6000 135 35 32 35
190. ut Messages 2979 Doom nct salate on hitg J1385 64 27 7 7 A Local intranet c In the Mount section change Mount Operational Mode to Disabled d Save the changes e Change Mount Operational Mode back to Enabled f Save the changes g Follow these steps for all mounted MPCs For installations with Avaya Plug ins for Microsoft Outlook Microsoft Office Communicator Microsoft Live Meeting IBM Lotus Notes or IBM Lotus Sametime see the Meeting Exchange 5 1 IBM Lotus Installation and Configuration Guide and the Meeting Exchange 5 1 Microsoft Installation and Configuration Guide for information on how to reconfigure the bridge after upgrade Both of these guides are available on support avaya com Sample SOAP configuration The usr share tomcat 5 5 9 conf server xml needs to be configured with the IP address of the CRS The previous file is backed up to root2 usr share tomcat 5 5 9 conf server xml a Navigate to usr share tomcat 5 5 9 conf server xml and apply the CRS IP in the below statement url jdbc sqlserver lt CRS IP gt 1433 databaseName BSRes2 b Restart the service service wdinit restart 142 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Rolling back to a previous version Sample Outlook configuration a Install Outlook Conference Scheduler rpm qa grep outlook rpm Uvh outlook plugin xxxxxx rpm service outlook plugin restart b Configure the file usr ipcb out
191. vices delete from snmptrapreceiver where id 1 DELETE 1 5 Verify the insertion or deletion Issue1 March 2009 27 Configuration e To verify an insertion coreservices select from snmptrapreceiver id enabled snmpdevicetype ipaddress portnumber snmpnotifytype snmpversion name authprotocol authpassphrase privprotocol privpassphrase 1 t 1 100 110 120 130 162 1 2 avaya 1 1 1 row e To verify a deletion coreservices select from snmptrapreceiver id enabled snmpdevicetype ipaddress portnumber snmpnotifytype snmpversion name authprotocol authpassphrase privprotocol privpassphrase 0 rows 6 Exit Coreservices coreservices q bash 3 00 exit exit sroot nidhi Setting the productid in system cfg if using INADS You must set the Product ID if you are using INADS You can configure the Product ID either using the EPW method or by configuring the system cfg file The Product ID must be a unique number of no more than 10 digits which is sent in all INADS traps to distinguish which system is generating the traps Note If you make changes to system cfg you must restart the server If you make changes to the database you do not need to restart the server 28 Meeting Exchange 5 0 Service Pack 2 Configuration Guide for the S6X00 Servers Working with SNMP Verifying that SNMP is running To verify that SNMP is operating correctly r
192. view Server Redundancy Server redundancy is not supported on the single S6200 media server because the application server and the media processing function are both part of a single point of failure device Redundancy requires that these functions be separated In the S6800 systems and the multiple S6200 solutions there are separate application servers and media servers The S6800 systems use a workgroup to provide redundancy Depending on the redundancy required there can be up to three active application servers and one standby application server monitoring the active servers Each S6800 server supports up to 9 active MPCs with 3 standby MPCs Each set of 3 active MPCs is configured to fail over to a specific standby MPC In the multiple S6200 solution there can be one active application server with one standby application server and up to four media servers The four media servers share the call processing across all servers If one of the media servers fails the calls on that server fail over in equal proportion to the three remaining media servers Each S6200 can process up to 2 000 calls The standby application server takes over automatically as necessary with a configurable period and exception count The schedules from the CRS database are pushed to all application servers active and standby so that conferences are available on all application servers in case of any type of failover KVM Switch A Keyboard Vi
193. w as the following Set15 gt Set0 then the link is already broken and you may copy the new prompts to this set If the set is linked to Set0 enter the following rm Set15 mkdir Set15 You may also create separate directories for the messages and the numbers mkdir Set15 messages mkdir Set15 numbers Set15 can now be used to copy new prompts Replacing the link between prompt sets If you wish to re establish the link between Set15 and Set0 mv Set15 Set15 sav This will save a backup copy of Set15 To add the link rm rf Setl5 ln s Set0 Set15 The link has now been re established between Set15 and SetO If you copy new files to Set15 they will also copy to Seto Recording Messages For best performance create the recordings in any manner that will result in a good quality digital file Then use an audio editing program to insert or trim the leading and or trailing silences as described below Each message has a beginning and an end Some messages are Initial Segments e g The file number you entered is some mostly the digits 0 9 are Middle segments some are Tail Segments e g participants currently in your conference and some are stand alone segments e g Conference security has been activated Each segment of the recorded message must be preceded and followed by silence Record approximately 0 5 0 9 seconds of complete silence before and after the complete sentence The silence before a segm

Configuration - Avaya Support

Contents

Download Pdf Manuals

Related Search

Related Contents