NCR personaS88 ATMs
Contents
1. What Services Can The personaS88ATM Offer What Services Can The personaS ATM Offer The services offered by the multi functional personas 88 cash dispensing ATMs are Dispensing cash Account transactions e Transfers e Order cheque book e Account enquiries e Account balance e Next loan payment e Credit card limit e Interest rates Deposits Document processing Coin dispensing Envelope dispensing Mini statement printing using a dual mode sideways receipt printer capable of printing a standard receipt or a statement of up to 20 lines of 60 characters Many financial institutions provide a range of general financial services unconnected with personal accounts NCR recognise this as a rapidly expanding area and consequently the personas 88 have been designed to allow you to provide these services as a secondary function Examples of general financial services include insurance policies stock market prices share buying and foreign exchange rates To allow cardholders and non cardholders to make enquiries personal account services could be combined with information services A service like this could for example market a special interest rate on a certain type of account 2 NCR personaS 88 ATM System Description personaS88 Installation Locations personas 88 Installation Locations The personas 88 is a drive up ATM that may be installed in the following locations e Ona drive up island that must be a minim2. NCR NCR persona 55 ATMs System Description B006 0000 6065 01 00 00 April 1998 The product described in this book is a licensed product of NCR Corporation Trademark Information It is the policy of NCR Corporation NCR to improve products as new technology components software and firmware become available NCR therefore reserves the right to change specifications without prior notice All features functions and operations described herein may not be marketed by NCR in all parts of the world Insome instances photographs are of equipment prototypes Therefore before using this document consult with your NCR representative or NCR office for information that is applicable and current To maintain the quality of our publications we need your comments on the accuracy clarity organization and value of this book Address correspondence to NCR Financial Solutions Ltd Information Products Kingsway West Dundee Scotland DD2 3XX Copyright 1998 By NCR Corporation Dayton Ohio U S A All Rights Reserved Canadian Class A Device Declaration Information to User Caution Federal Communications Commission FCC Radio Frequency Interference Statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is oper
3. 44 MB The two possible configurations of disk drives for the pers onaS 88 are as follows Fixed 1 44 MB One One One Two To reduce the viewing angle of the customer display and thus increase customer privacy a privacy filter can be fitted to the front of the colour display The disk drives and terminal control electronics can be provided with the capability to fit a tamper indicating seal or padlock to prevent unauthorized access to these devices NCR personas 83 ATM System Description 17 Features And Options U Encryptors Data Security Besides the physical security provided by the security enclosure option available for the pers onaS 88 data security can be provided in two levels of data encryption e Encryptor Keyboard Controller EKC e Basic Alpha Pinpad Encryptor BAPE Encryptor Keyboard Controller The EKC provides the following functions Password protected clear key loading Hierarchical key exchange DEA1 DES data encryption decryption DEA1 DES based Personal Identification Number PIN encryption DEA1 DES based PIN verification X9 9 message authentication EKC authentication DEA2 RSA based on line authentication and initial key loading ANSI X9 8 PIN block generation e IBM local PIN verification e VISA type local PIN verification Unauthorized access or tampering with the EKC module causes the module to enter a secure password only access mode Basic Alp
4. AUdiO M Private Audio Enable Voice Assisted Leadthrough Disk Driv Scenen M Display Exivacy PUEGE o css sun Electronics And Disk Drive Security usins Encryptors Data Security aono ed ron doeosb liani diee etu Envelope Depository saunas sed Envelope Disp f taseseiesseeesouwedsusmeeadetmu mmm UR anes Integrated Camera Ema le iae oen rrt pa Fe s Night Deposit Inter Ia6B si ana On Line CIDeSaDOINcerescsetestr second saa S ur M 0 EEIIDIOIS 5 EUGIPU RIEN RS 232 Device Interface sess tnnt enne Remote Status Indicator essere System ArchitectUte eani adt vies Rn I Ron EN NE Gere etnies The System SOC WAfE oce nib enis passt tie ebibr tss or ipae isein PvP iin The Application SOLAN sen NCR Direct Connect Software eese Terminal Management System ue do sees esee pr rp Software Management Applicatioti oaist eerte ctis NC R personas 88 ATM System Description V Table of Contents vi The Dev lopm ntEnyifontte teeeo sanesu Operating Environments das nes s kasti 29 Appendix A Publications Guide IntrOGuctiOn ccccccscccsssccssecesseceesscesseccesseccssecseseceeeecssecesseceaeecssseessnees Customer Publications essent eren Field Engineering PabltCatlOms su ose ertet ttu oth itae eset Software Publications cccceccssccssccessscessecsssseesseecssecessecessecesseeeesseeed How To Order Publications cccc
5. Industry Standard Architecture ISA NCR personaS 88 ATM System Description 23 The System Software 24 The System Software The Self Service System Software S4 is specially developed software that runs using the industry standard operating system OS 2 OS 2 provides a multitasking environment that S4 uses to run all the application tasks such as high order message handling and transaction logging concurrently This ensures speedy and efficient operation of the whole system and even though the ATM is performing many other functions simultaneously the customer using the ATM will not be aware that anything else is going on S4 consists of many executable files device drivers and dynamic link libraries The application accesses S4 through an application programming interface api called ADI Features such as memory services are available through ADI Another api called the FMIF file management interface is provided to access the file system The application can make use of these services or make use directly of the OS 2 operating system DOS api Application Tasks fl OS 2 API s S DOS etc km y OS 2 Drivers Et 3 NCR personaS 88 ATM System Description fee NCR Direct Connect Software jas e3333iO XXk kxjKl Terminal Management System The Application Software The Application Software Besides the Self Service System Software 54 which provides the pers onaS 88 operating system the pers
6. Keyboard Input 10 The integrated security enclosure of the pers onaS 88 houses the following modules Currency dispenser Basic Alpha Pinpad Encryptor BAPE Alarm systems Envelope depository The standard level of security is the integrated security enclosure available for the pers onaS 88 A personas 88 application can accept input from a keyboard This might be appropriate for entering confidential information such as Personal Identification Numbers PIN or for selecting items features from the monitor Standard Keyboard The standard numeric keyboard is a 16 key keyboard that can be configured as numeric alphanumeric or functions keys depending on requirements Keyboard layouts compatible with existing 5088 Drive up ATMs are available Keyboards are supplied with stainless NCR personaS 88 ATM System Description Features And Options steel keytips and the choice of either a stainless steel or polycarbonate keyboard surround Besides the 16 key keyboard an pers onaS 88 also has two rows of four Function Display Keys FDKs mounted alongside the monitor Tactile Keyboard The personas 88 may be configured with the tactile keyboard which has been designed to cope with the rigors of the self service environment yet provide optimum usability The tactile keyboard has the following features e Protruding keytips which enable the visually impaired to feel the edge of individual keys and so determine the e
7. Software Available Services Basic Alarm System Card Capture Card Return On Power Fail Coin Dispensing Currency cassettes 7 Customer Lead Through Developement Environment 31 Digitized Audio Disk Drives B Display Monitor Display Privacy Filter Document Processing Electronic Logging B Electronics and Disk Drive Security Encryptors Basic Alpa Pinpad Encryptor Encryptor Keyboard Controller Envelope Depository Envelope Dispenser Capacity Error Logging Index 1 Index Index 2 FDK Mapping Features and Options Control Electronics Currency Cassettes Display Monitor n Electronic Logging Error handling and Recovery n Integrated Security n Keyboard Magnetic Card Reader Writer n Note Handler W Off line Operation n State of Heath Monitoring T Supervisor Interface Function Display Keys n Integrated Camara Enable Integrated Security Keyboard Input Magnetic Card Operation Motorized Card Readers NCR Direct Connect Software NCR IBM Compatible Software 29 Night Deposit Interface Note Handler System 7 Numeric Keyboard Off Line Operation Full Off Line Partial Off Line On Line Operation Communications Protocols Network Connectability Operating Environment 32 Personal Identification Number personaS88 personaS88ATM Printers Private Voice Enable Programmable ATM Software Remote Status Indicator RS 232 Device Int
8. iii iii Display Privacy Filter Electronics And Disk Drive Security Features And Options The application can control digitized seguences of sound stored either on the pers onaS 88 fixed disk drive or in CD ROM The digitized sound is converted into analogue sound that can be amplified for playback on the ATMs internal speakers When developing an application that is to use digitized audio you require a digitized sound editor running on your development system The editor can mix and match sounds to create sequences relevant to the current stage of a transaction The sound sequence will typically be a spoken sentence This feature used in conjunction with the digitized audio can provide voice assisted leadthrough for those with impaired vision Up to 999 messages of voice leadthrough can be provided through a standard Walkman headset which can be plugged into a socket located on the terminal facia A head set is used rather than a telephone style handset to leave the user s hands free The terminal software that runs an per sonaS 88 resides on a fixed disk drive The software system allows the application to read from and write to files held on disk The terminal can have a maximum of one hard disk drive and two flex disk drives The drives fitted as standard are e Hard disk drive capacity 1 2Gb at present e 3 5 flex disk drive capacity 1 44 MB with the option of fitting a second 3 5 flex disk drive capacity 1
9. so A Network Connectability personas 88 can operate in many major networks including branch store networks You can set up your terminals to be remote or local to a Host Depending on terminal configuration you can connect an ATM to two Host devices Communications Protocols The Self Service System Software 54 supports an extensive range of communication protocols including NCR ISO Async IBM 3275 Bisync IBM 3270 Bisync Burroughs TC500 Sync Burroughs TC500 Async SNA 3624 SDLC SNA LU 0 SDLC X 25 LAPB X 21 Bis SNA X 25 OLLC IBM Financial Loop Token Ring A more complete list of the communications protocols supported by the Persona 88 can be found in NCR publication NCR Quick Reference Guide To Communications Manuals D1 2215 A NCR personas 83 ATM System Description 21 Features And Options eS Printers 22 By making use of a printer a pers onaS 88 can provide the customer with a permanent printed record of transaction or enquiry details Information like this is often useful for future reference or to increase the customer s confidence The pers onaS 88 offers a range of printers 40 column receipt printer 40 column dual mode sideways printing receipt printer 40 column journal printer 40 column graphics receipt printer thermal 40 column graphics journal printer thermal Typically an application can provide e Receipts e Mini statements sideways printing receipt p
10. D1 2487 B A 8 NCR personaS 88 ATM System Description Publications Guide How To Order Publications How To Order Publications To order a copy or copies of any NCR publication you should complete a documentation order form and then submit this form using one of the following methods World Wide Orders i e Non U S A Contact your local NCR office for ordering information Mail the order form to IPP Brussels Rue de la Fusse 50 Raketstraat B 1130 Brussels Belgium Electronic mail Christel Depooter OTC NCR COM Telecopy fax 32 2 727 95 50 Visit website at http wwisnt INFOPROD order htm Access available to NCR sites only e Telephone 32 2 727 95 49 U S A Customers Submit the order form to your local NCR office Mail the order form to Information Products Publishing EMD 1 1529 Brown and Caldwell Streets Dayton Ohio U S A 45479 Electronic Mail MAILplus domain pub services daytonOH Call VOICEplus 622 3727 or 1 513 445 3727 Telecopy fax the order form to 1 513 445 7791 Visit website at http wwisnt INFOPROD order htm Access available to NCR sites only e Call the toll free number 1 800 543 2010 NCR personaS 88 ATM System Description A 9 Publications Guide How To Order Publications A 10 NCR personaS 88 ATM System Description Index Index Alarm Systems Basic Alarm System Enhanced Alarm System High Security Alarm System Application
11. a sealed locked door in the bin must be opened to remove the deposited envelopes either in situ or in a secure area NCR personaS 88 ATM System Description 19 Features And Options Envelope Dispenser TT Integrated Camera Enable a Night Deposit Interface 20 The motorized envelope dispenser has the capacity of between 160 and 250 envelopes and has an adjustable back stop Note The capacity is dependent on the thickness of the envelopes The motorized envelope dispenser can dispense one envelope through a slot in the fascia when instructed to do so by the application program If the envelope is not removed from the fascia slot in a predetermined time it is retracted In this type of envelope dispenser the envelopes are not readily available to passers by this removes the possibility of anyone other than genuine customers removing envelopes An envelope dispenser would normally be fitted along with an envelope depository or the document processing module The capability is provided to install a third party film or video camera within the terminals An interface is available that permits a personas 88 to control a remote night deposit safe The interface is compatible with Mosler Magna NCR 5285 and Diebold Securomatic night safes This facility allows a customer to perform a night deposit transaction from a personaS 88 NCR personaS 88 ATM System Description Features And Options es On Line Operation
12. ally done today e It gives you greater flexibility by letting you download software and data files when the network is quiet You can install files simultaneously across your whole network of terminals when it suits you Also multiple versions of software can be held at the terminal depending on disk space and installed when required To use Software Management your Host system must have either IBM Netview DM or NCR SWDA installed NCR personaS 88 ATM System Description The Development Environment The Development Environment Ctm DI iv ir s The development environment is the combination of hardware and software that you need to develop an application and to build a working load disk suite Typically application programs are developed on PC workstations and then debugged on an ATM Full details of the hardware and software reguired to migrate or develop an application can be found in the relevant software migration or programmer s manual NCR personas 83 ATM System Description 27 Operating Environment 28 Operating Environment The personas 88 are designed to operate in an outdoor environment that is within the following limits e Normal operating range Interior to wall Temperature 10 C to 40 C 50 F to 104 F Temperatur
13. are Management Application 26 The Terminal Management System will report on the terminal s performance and will also allow the interrogation of the terminal by the central site In addition State Of Health changes will be automatically forwarded to the central Terminal Management System software for processing This includes the situation where a fault has occurred but also includes pre emptive alerts indicating that a condition which affects downtime of the terminal will occur soon The Terminal Management System includes a product that incorporates a knowledge base This product will on be cause of the fault and give a recommended course of action Software Management is a means of collecting operating software and data files from a development PC or terminal storing and managing these files at the Host distributing them to a network of NCR personas terminals and then installing these files on command from the Host Software Management offers several benefits For example e ltisasignificantly more cost effective method installing files on each terminal in a network Software Distribution saves both media and manpower and reduces the time required to install new software data on a terminal e It makes it easier to manage and control a network of terminals using the Host s centralized management facilities This increased manageability makes it viable to distribute software and or data much more frequently than is typic
14. ated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num rigues de la classe A prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada This equipment must be installed and used in strict accordance with the manufacturer s instructions However there is no guarantee that interference to radio communications will not occur in a particular commercial installation If this equipment does cause interference which can be determined by turning the equipment off and on the user is encouraged to consult an NCR service representative immediately NCR Corporation is not responsible for any radio or television interference caused by unauthorised modifications of this equipment or the substitution or attachment of co
15. cal Add more troubleshooting information Add more detail DODDO CODODD Make it more concise brief Write any additional comments you may have below and on additional sheets if necessary Include page numbers where applicable Use the following addresses to send your comments electronically to the Information Products Department at Dundee WWW http www ncr com product infoprod dundeeip e mail Information Products Dundee ncr com ies e S za R at he OR As So tei DG Kat ts gt st Best Ke dy i AM te ss Zeli d ee d hd ES TEE If we may contact you concerning your comments please fill in the information below Name Organization Company Address Phone Fax Thank you for your evaluation of this publication Fold the form where indicated tape please do not staple and drop in the mail F 8763 0695 Leu i pa i Be e SO ee es ay i ie S eS d at Ea ee is sa 8 ip sti S is i ee Fa el yes ee ei a a A ee i S Be aie el a CZ NCR TU Postage Stamp Here NCR Financial Solutions Group Ltd Information Products Kingsway West Dundee Scotland DD2 3XX
16. ccsccccssscseceesseecssecessecesseseseeeceseeeed User Feedback Form NCR personaS 88 ATM System Description What Is The NCR personaS88 ATM What Is The NCR persona ATM The NCR personaS 88 belongs to the new personaS series of NCR Automated Teller Machines ATMs This new PC based ATM is designed to replace the existing generation of NCR Drive up ATM by offering additional functionality and an even higher level of reliability The pers onaS 88 should be considered not as stand alone boxes but as part of NCR s System Solution that combines hardware software and networking capability to provide a total solution to your automation requirements The pers 014588 can run a range of application software products NCR Direct Connect NDC software NCR s Terminal Management software and Software Management software The pers onaS 88 are as far as is possible while offering additional functionality and higher levels of reliability compatible regarding site preparation cabling requirements currency cassette types and printer media with the previous 5688 generations of drive up ATMs This means that you can replace an existing 5688 ATM with anew pers onaS 88 with minimal disruption to your location To facilitate a smooth transition from the old to the new software migration facilities are available that allow you to migrate your existing applications to the new terminals NCR personaS 88 ATM System Description 1
17. d external alarm system Three levels of alarm system are available e Basic alarm system e Enhanced alarm system e High security alarm system The basic alarm system detects certain mechanical and thermal attacks on the security enclosure Opening the security enclosure door also triggers the basic alarm system The enhanced alarm system gives a more sensitive detection of an attack on the security enclosure using a seismic sensor Opening of the security enclosure door or the diskette disk drive security cover is also monitored The high security alarm system is only available for the high security RAL 626 3 French C1 CEN grade A3 or CEN grade A5 security enclosures and is similar to the enhanced alarm system in functionality The following four signals are sensed in the ATM when equipped with an enhanced or high security alarm system Mechanical or thermal attack on the security enclosure Switch sensing safe door unlocked Switch sensing safe door open Microswitch sensing diskette disk drive security cover status and an output alarm signal is generated within the ATM for triggering an external alarm system The personas 88 can be fitted with indicators that illuminate to indicate to your customers where and when they should insert magnetic cards and envelopes into the terminal NCR personaS 88 ATM System Description EEEE Digitized Audio Private Audio Enable Voice Assisted Leadthrough Disk Drives
18. d reader ISO track 2 Motorized card reader writer ISO tracks 1 2 and 3 track 3 write e Motorized card reader writer ISO tracks 1 2 and 3 writes to all three tracks e Name extracted from ISO track 1 and displayed on screen or printed on a receipt e Card ejected or captured by motorized card reader on completion of transaction e Retract and capture of card by motorized card reader under application control if the customer fails to take card within a specified period e Card return on power fail this is an optional extra not available when Smart Card feature is used This feature ejects a card from a motorized card reader if the power should fail during a transaction The card is subsequently captured if it is not removed from the card reader e Smart card capability an optional feature This feature offers the functionality of smart card technology for example increased security and data storage The card readers are available with either a standard open card capture container or a latchfast card capture container When the latchfast bin is removed from the terminal its entry slot is closed and a sealed locked door in the bin must be opened to remove the captured cards NCR personaS 88 ATM System Description Features And Options S Off Line Operation RMIN miS AL a 9 Pd Sy T DON m Partial Off line You can configure your application to allow you to provide services to customers when communicatio
19. e change rate 10 C hour 18 F hour Relative humidity 20 to 80 Relative humidity change rate 10 hour Dew point temperature restriction 26 C 79 F maximum e Normal operating range Exterior to wall Temperature 35 C to 50 C 30 F to 122 F Temperature change rate 10 C hour 18 F hour Relative humidity 20 to 80 Relative humidity change rate 10 hour Fuller details of the environmental requirements for the ATMs are provided in e NCR personas 88 ATM Site Preparation B006 0000 6066 NCR personaS 88 ATM System Description Table of Contents Publications Guide Appendix A Publications Guide gt Introduction Customer Publications A N Field Engineering Publications Hi Software Publications RI How To Order Publications g O NCR personaS88 ATM System Description Table of Contents Publications Guide NCR personaS 88 ATMs System Description Publications Guide Introduction Introduction To assist you to use and maintain your personas 88 NCR have produced a range of publications which covers all aspects of terminal ownership This guide contains details of all these publications and how you can order copies of them The publications can be divided into three categories e Customer publications intended for customer management operator supervisors operators educational training and field support personnel e Field engineering publ
20. e to design develop or modify applications that are to run on the 56XX personas range of Self Service Terminals NCR persona 88 ATM System Description Pascal Programmer s Reference Manual B006 0000 4590 Self Service System Software Building A Load Disk B006 0000 1797 SM SWDA User s Manual B006 0000 2446 NCR Quick Reference Guide To Communications Manuals D1 2215 Trouble Shooting On A Development Terminal B006 0000 2561 NDC General Description ST 2117 52 NDC Programmer s Overview B006 0000 2485 NDC Programmer s Reference Manual B006 0000 2486 Publications Guide Software Publications This publication provides Application Development Engineers System Analysts and Pascal Programmers with the necessary information to be able to design develop or modify applications that are to run on the 56XX personas range of Self Service Terminals This is a guide to using the Self Service System Software Build Load Disk utility It provides a step by step description of the utility s menus and explains how to build a load disk The load disk is a set of 3 5 microdiskettes used to create or update a 56XX personas terminal s fixed disk This publication is an introduction to NCR SWDA Software Management system In this publication we explain what software distribution is and how you use it We also list the manuals that you can then turn to for more detailed information This publication tells y
21. ed and pass through the note handling system they are checked for size and singularity If the bills fail these tests they are sent to the currency purge bin and the system automatically retries to pick the correct notes the system will try a total of four times to pick the correct notes The note handling system s currency cassettes can be adjusted to hold all sizes of bills used in the world today Four versions of currency cassette are available a standard version with tamper indication a standard version without tamper indication a standard wide bodied version with tamper indication and a standard wide bodied version without tamper indication 6 NCR personaS 88 ATM System Description Features And Options ES S Display Monitor The personaS 88 offer the following range of monitors e 10inch VGA colour display with Functional Display Keys FDKs e 10inch sunlight viewable VGA monochrome display with FDKs The graphics images that the ATM presents to customers can be generated by a standard PC package You can use a standard PC graphics package to create images and store them on a disk The application can retrieve and display these images during customer transactions On the monitor computer generated graphics can have a dramatic effect the screen s resolution and depth of colour are excellent NCR personas 83 ATM System Description 7 Features And Options Electronic Logging 13 06 5 STA Te o 2046 N e e S i
22. erface 26 Index Security Enclosure Standard Security Smart Card Software Management Application 30 Standard Keyboard State of Health Monitoring Supervisor Interface System Architechure 26 System Software Tactile Keyboard F Terminal Management System 29 Voice Assisted Leadthrough Index 3 Index Index 4 Cut e NCR User Feedback Form Title NCR personaS88 ATM System Description Number B006 0000 6065 Release 01 00 00 Date NCR welcomes your feedback on this publication Your comments can be of great value in helping us improve our information products You may send your comments electronically to the Information Products Department at Dundee See over for details Circle the numbers below that best represent your opinion of this publication Ease of use 5 4 32 1 0 5 Excellent Accuracy 5 4 3 2 1 0 E MOS equate Clarity 5 4 3 2 1 0 2 Fair Completeness 5 4 3 2 1 0 Day Peer Organization 5 4 3 2 1 0 0 Not applicable Appearance 5 4 3 2 1 0 Examples 5 4 3 2 1 0 Illustrations 5 4 3 2 1 0 Job performance 5 4 3 2 1 0 Question resolution 5 4 3 2 1 0 Overall satisfaction 5 4 3 2 1 0 Indicate the ways you feel we could improve this publication L Improve the table of contents L Add more better quick reference aids Improve the overview introduction Add more examples Improve the organization Add more illustrations Improve the index Add more step by step procedures Make it less techni
23. ha Pinpad Encryptor The BAPE provides a lower level of security than the EKC with the functions available being a subset of the EKC functions Key exchange DEA1 DES data encryption decryption ECB mode DEA1 DES data encryption decryption CBC mode DEA1 DES based Personal Identification Number PIN encryption e X9 9 message authentication 18 NCR personaS 88 ATM System Description Features And Options e ANSI X9 8 PIN block generation e IBM local PIN verification e VISA type local PIN verification Unauthorized access or tampering with the BAPE module causes erasure of the stored encryption keys D Envelope Depository 04 5 The personas 88 can be fitted with an envelope depository that can accept envelopes with contents up to 12 7 mm 0 5 in thick A printer built into the depository can print up to 80 alphanumeric characters along the envelope as it is transported to the depository bin The data printed on the envelope is under application control Three versions of depository bin are available a standard open bin a standard open bin with an access door and a latchfast bin with an access door If the ATM does not have the AUTO Supervisor feature fitted or has the In Service replenishment option fitted the standard open bin with the access door can be emptied in situ without taking the ATM out of service When the latchfast bin is removed from the terminal its envelope entry slot is closed and
24. ications intended for rework field support and educational training personnel e Software publications intended for those personnel responsible for the production of terminal applications NCR personaS 88 ATM System Description A 1 Publications Guide Customer Publications Customer Publications R The following list shows the customer publications available for the pers onaS 88 A brief description of the contents of each publication is given after the list e NCR personas 88 ATM Site Preparation Manual B006 0000 6066 NCR personaS88 ATM Installation Manual B006 0000 6067 NCR personas 88 ATM Operator s Manual B006 0000 6068 A 2 NCR persona 88 ATM System Description iem si NCR personas ATM Site Preparation Manual B006 0000 6066 Publications Guide Customer Publications This site preparation manual provides the information reguired to prepare a site prior to the installation of a vestibule through the wall NCR personaS 88 The subjects covered are An overview of the ATM Dimensions and service clearances Hole in wall requirements Floor requirements Customer responsibilities Environmental specifications Power and grounding requirements Cable specifications Transient protection Media specifications Planning check list List of installation accessories NCR personaS 88 ATM System Description A 3 Publications Guide Customer Publications S S This pub
25. lication is intended for NCR or NCR customer personnel NCR perso naS ATM who are required to install an NCR pers onaS 88 Installation Manual Re EE Tem NT Y e aim of this publication is to allow you to take your rom cBOD e D000 6007 its point of delivery and to install the ATM in the required location ee This publication is intended for NCR customer personnel who are NCR perso naS ATM responsible for the day to day operation and maintenance of either Operator s Manual a personaS 88 B006 0000 6068 The function of this manual is to allow you to maintain your ATM in an operational state by providing you with the procedures you will reguire to replenish the various devices which make up your ATM A 4 NC R personaS 88 ATM System Description I S NCR 56XX personaS Self Service Financial Terminals Hardware Module Descriptions D2 0198 A a a NCR 56XX personaS ATMs Service Aids Mini Manual FM 0547 EE l NCR 56XX personas ATMs Module Replacement Manual D2 0488 A Publications Guide Field Engineering Publications Field Engineering Publications The following publications are associated with the personas 88 e NCR 56XX pers onaS Self Service Financial Terminals Hardware Module Descriptions D2 0198 A e NCR56XX personas ATMs Service Aids Mini Manual FM 0547 e NCR56XX personas ATMs Module Replacement Manual D2 0488 A This publication describes the hardware modules of the NCR pe
26. nd of one key and the start of another e Fulltravel positive action keys the full movement of the key confirms to the user that the key has been pressed firmly enough The force needed to press the key is greatly reduced e Increased character size gives the partially sighted a better view of the keyboard legends e Function key offset the function keys that is the CANCEL key ENTER key and so on are offset from the numeric keyboard to give greater definition to the numeric area e Pip on No 5 key the number 5 key can be configured with a pip which locates the center of the keyboard FDK Touch Screen Mapping Function Display Key FDK Touch Screen mapping enables the FDKs that are at the side of the pers onaS 88 display and the touch screen display to be software mapped down to the 16 key keyboard This aids the visually impaired user by removing the need to search around the facia for the function keys or the touch screen NCR personas 83 ATM System Description 11 Features And Options A Magnetic Card Operations 12 PLEASE INSERT YOUR CARD gt Customers can begin transactions by inserting a magnetic card into a card reader Magnetic cards can be used for security for identifying customers and for permitting access to restricted services An application can use the information on the card to personalize transactions The software system supports the following card functions e Motorized car
27. nnecting cables and equipment other than those specified by NCR Such unauthorized modifications substitutions or attachments may void the user s authority to operate the equipment The correction of interference caused by such unauthorized modifications substitutions or attachments will be the responsibility of the user NCR personaS s8 ATM System Description NCR personaS 88 ATM System Description Revision Record Date Page Description of Change Mar 98 All New publication NCR personaS 88 ATMs System Description NCR personaS88 ATMs System Description Table of Contents Contents What Is The NCR personaoBS ATM sve os What Services Can The personaS88ATM Offer sss personaS88 Installation Locations sss Features And OPtiONS sanes m sudus Note Handling 5ySl lsssrcsstasieetnesat esst kasiroiesmse v ra 7 Display MOnitof P El tronic Logging ass a UD EE Error Ko fidj swndde a Integrated s tu 5s aaa d ji Keyboard Input essiens i i n Magnetic Card Operations sv sd d tas ri Lim eC psa On x a n REFIEREN I Nam INE IN INC State Of Health Monitoring Error Reporting SUID ORV ISON IE HERO ee picea ute cp nte omite iria naiaiae eiae Alarm Syste MS PR RN NM adodus ea s uestd estbyuui Customer Lead Through Media Entry Indicators Digi zed
28. ns with a Host computer is not available To do this the application makes use of an off line subsystem which records each transaction processed while the terminal is off line Details of transactions are recorded in an electronic log on disk If power fails while a terminal is off line the current transaction data remains safe because it is held in battery backed NVRAM until the terminal recovers When communications with the Host are restored the personas 88 can then transfer the electronic log to the Host You can also print out the contents of the log on one of the ATM s printers Off line operation is not a standard feature since it requires your terminal to support High Order Communications see ON LINE OPERATION and is not supported by NDC applications Full Off line A fully off line pers onaS 88 has no communications link with a Host computer The electronic log is recorded on microdiskette and you must physically take it to a Host for reading Under supervisor control you can also print out the contents of the electronic log on one of the ATM s printers NCR persona Sss ATM System Description 13 Features And Options ers State Of Health Monitoring Error Reporting 14 The terminal software can monitor the status of all the replaceable replenishable modules of the ATM and indicates the current health of the terminal The state of health messages show if a mod
29. o g BALAN q BILLS er If you are using an NDC application you can set up an electronic log to keep a record on disk of all significant customer and supervisor activity The electronic log can be used in place of or complimentary to a journal printer log NCR personaS 88 ATM System Description Features And Options El Error Logging Ns Ging m Error logging is the responsibility of the ATM s system software known as the Self Service System Software 54 S4 handles error reporting and error recovery for all devices within the ATM It handles most transient errors and maintains a dynamic status report of the ATM s devices S4 logs all errors in Non Volatile Random Access Memory NVRAM with a code that lets you see the severity of the error There are four severity levels Routine conditions from which the terminal has recovered Warning conditions from which the terminal has recovered but may require operator attention Suspend conditions that indicate possible customer tampering Fatal conditions that indicate a device failure requiring operator attention Error conditions are reported to the operator in text form using the ATM s state of health reporting system The pers onaS 88 supports local language reporting this allows error messages to be displayed in one of several languages NCR personaS 88 ATM System Description 9 Features And Options ss EE Integrated Security SS
30. onaS 8 amp 8 can run on NCR Direct Connect Plus Software NDC Besides the above customer application products a personas 88 can also run the following system application products e Terminal Management e Software Management SM SWDA and SM DME ndc NCR Direct Connect NDC software can provide NCR Native Mode operation NCR Native Mode operation plus an interface to the terminal management software e Diebold 910 911 emulation To use the terminal management interface your Host system must pass messages to the terminal management software NDC is supplied as object modules from which you build load disks using a disk build utility The software characterizes the terminal so that it is able to perform various functions defined by table and screen data downloaded from the network Host processor The software presents a well defined message level interface to the Host processor The Terminal Management System is the umbrella name given to the suite of products provided by NCR to aid the management of Self Service Terminals The Terminal Management System consists of software that runs in the ATM Operations Centre on a Host system and software that runs on the terminals themselves This combination of central and remote software enables the Financial Institution to manage the condition of their Self Service Terminals more effectively NCR personaS 88 ATM System Description 25 The Application Software es Softw
31. ou which software hardware and manual s to order for the communications protocol s that you want to use This publication is designed for software developers writing or setting up terminal applications and provides information on how to deal with problems with those applications This publication provides a brief and general description of the current and future features of NDC the 4th generation NDC software that drives the new family of NCR Self Service Financial Terminals SSFT In the main it discusses the terminal application and the software system it resides in It also introduces other complementary applications which will enhance the performance and manageability of the terminal and networks This publication provides a programmer s introduction to NDC Plus and identifies the elements of an NDC Plus system Included in this manual are details of what a programmer needs to do to create an NDC system This publication is aimed at programmers It provides information on NDC states screens Financial Institution Tables and customization parameters Also included are details of the messages passed between an NDC Plus system and a host NCR personaS 88 ATM System Description A 7 Publications Guide Software Publications Le This manual is aimed at supervisors and provides instruction on the NDC Supervisor s NDC supervisor functions which are required for the day to day Reference Manual operation of an NDC Plus system
32. rinter e Transaction details You can use preprinted stationery paper that has a black mark printed on it to define form length and in addition may have preprinted text or blank paper in the 40 column printers The pers onaS 88 supports the International and Arabic character sets and three different character sizes with a combination of character sizes printed on any line Graphics characters can also be printed The dual mode sideways printing receipt printer allows you to produce mini statements of between 112 mm and 191 mm 4 4 in and 7 5 in in length on which up to 20 lines of 60 characters can be printed The sideways printing printer supports the International character set and can be configured to print sideways or as a standard receipt printer Note The size of the mini statements depends upon the form length NCR personaS 88 ATM System Description RS 232 Device Interface Remote Status Indicator u System Architecture Features And Options One or two RS 232 interfaces can be provided to allow you to connect either of the following devices to your ATM e Remote security camera e Remote card access device The remote devices may be up to 15 m 50 ft from your personaS 88 The remote status indicator uses three lamps to keep bank staff up to date with the status of a terminal The indicator can be located up to 75 meters 245 ft away from the terminal The personas 88 can support the
33. rsonas 88 self service financial terminals Each chapter is dedicated to a single module which it describes under the following headings e General description an overview of the module s operation Theory of operation detailed description to component level of the functioning of the module using schematic diagrams e Service aids explains fault finding on the module using diagnostic tests and gives cable information This publication is primarily intended for use at a rework centre and provides all the information required to repair any of the modules in your terminal The Service Aids Mini Manual SAMM contains the field service information required for an on site repair of a personas 88 The contents of this publication are an extract from the hardware module description publication This manual gives information to help NCR Field Engineers to identify a faulty module or sub module in a pe7r 0714 88 and to remove and replace that module or sub module This manual is intended to replace the Module Replacement Procedures section of the field engineers training course formerly prepared by UKTEC training personnel NCR persona 88 ATM System Description A 5 Publications Guide Software Publications Self Service Platform Software Overview B006 0000 4587 Self Service Platform Software Programmer s Guide B006 0000 4588 E Self Service Platform Software C Programmer s Reference Manual B006 0000 4589 Soft
34. ule needs immediate replenishment if it will shortly require replenishing if it needs to be replaced immediately or if it will need to be replaced shortly This form of reporting maximizes ATM up time by warning you in advance of any possible module failures and of any replenishment requirements State of health text messages are displayed on the supervisor interface The text can be in one of the several languages supported by the personaS 88 NCR personaS 88 ATM System Description Features And Options Ss Supervisor Interface PAPER kw ce IT3 ais S Pa P The application software allows you to put your pers 0H4 88 in a supervisor mode where you can carry out replenishment and maintenance procedures The operator panel is the enhanced operator panel that has a 16 line display two columns of four FDKs and a 16 key keyboard The software lets you define which functions are to be restricted to supervisor mode and which are always to be available NCR persona Sss ATM System Description 15 Features And Options ss Alarm Systems M Customer Lead Through Media Entry Indicators 16 The alarm system options offered on the ers onaS 88 incorporate alarm status monitoring capabilities The signals from the detecting devices within the security enclosure are connected to the terminal s processor system and are available for connection into an external alarm system including the Diebol
35. um of 1066 8 mm 42in wide e Ina kiosk on an island or in other drive up locations for example in a car park e Ina first lane location that is installed through an exterior wall of the bank to a drive up lane NCR persona Sss ATM System Description 3 Features And Options Features And Options The following list shows the standard features available for the personas ss e Control electronics includes a hard disk drive 1 2Gb at present and one 3 5 1 44 MB flex disk drive e Currency cassettes e Standard cassette tamper indicating e Standard cassette e Standard cassette wide bodied tamper indicating e Standard cassette wide bodied Note handler 4 denominations Customization possibilities Display monitor e Sunlight viewable colour with Function Display Keys FDKs e Sunlight viewable monochrome with FDKs Electronic logging Error handling and recovery Integrated security e Standard security e Various local national alternative securities e Keyboard e Standard e Tactile e Magnetic card reader or reader writer e Card Return On Power Fail CROPF is available as a motorized card reader option e Smart card capability is available as a motorized card reader option Off line operation State of health monitoring Supervisor interface NCR personaS 88 ATM System Description Features And Options The following list sho
36. ware Publications The following list shows some of the main software publications associated with the pers onaS 88 A brief description of the contents of each publication is given after the list Self Service Platform Software Overview B006 0000 4587 Self Service Platform Software Programmer s Guide B006 0000 4588 e SelfService Platform Software C Programmer s Reference Guide B006 0000 4589 e The NCR Self Service Platform Software Programmer s Bookset B006 0000 0355 e Self Service System Software Building A Load Disk B006 0000 1797 SM SWDA User s Manual B006 0000 2446 NCR Quick Reference Guide To Communications Manuals D1 2215 e Trouble Shooting On A Development Terminal B006 0000 2561 NDC General Description ST 2117 52 NDC Programmer s Overview B006 0000 2485 NDC Programmer s Reference Manual B006 0000 2486 NDC Supervisor s Reference Manual B006 0000 2487 This publication supports all versions of S4 up to S4 7 03 as well as all versions of S4i up to S4i 3 04 This is a publication for programmers developing or modifying a Transaction Processing Application to run on NCR pers onaS Self Service Terminals It should also be read by employees and customers who wish to understand more about the underlining structure of the Self Service Platform Software This publication provides Application Development Engineers System Analysts and C Programmers with the necessary information to be abl
37. ws the current and future major options that are available for the personas 88 Alarm system Customer lead through media entry indicators Digitized audio Disk drives e A second 3 5 1 44 MB flex disk drive Display privacy filter colour monitor only Electronics and file device security Encryptor FDK Touch Screen mapping Integrated camera enable e Film e Video Night deposit interface On line operation Printers Receipt standard Receipt sideways Journal 40 column graphics receipt printer thermal 40 column graphics journal printer thermal Private Audio Enable Voice Assisted Leadthrough Remote status indicator RS 232 device interface s Industry standard architecture ISA Envelope dispenser e Standard capacity 160 to 250 envelopes e Envelope depository NCR personaS 88 ATM System Description 5 Features And Options ee Note Handling System 2 A The note handling system of the pers onaS 88 comprises the following modules Currency picker Currency cassettes Currency purge retract bin Currency presenter The note handling system can present up to 40 bills in any combination from 1 2 3 or 4 currency cassettes The bills are presented to the customer in a single bunch and are protected against dislodgment until they are removed by the customer If the bills are not removed from the exit slot they can be retracted into the ATM s currency purge bin As bills are pick
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