ssd support solutions
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1. KONICA MINOLTA SSD SUPPORT SOLUTIONS FAX 9660 ALL ACTIVE SOLUTIONS October 2006 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE O2. 000 sheets The CHANGE DRUM SOON message does not mean that the drum must be replaced immediately nor does it cause the fax to stop working The drum can be used as long as print quality is acceptable however a replacement image drum and toner cartridge should be on hand Replace the drum when print quality deteriorates below an acceptable level Solution ID TAUS0610841EN00 Solution Usage 1 Description How to print an activity journal Solution To print an Activity Journal perform the following 1 Press the Select Function button 2 Press the Report Print one touch 6 button 3 Press the Yes button Solution ID TAUS0611486EN00 Solution Usage 1 Description Can quick dial be disabled Solution Quick dial cannot be disabled Solution ID TAUS0612817EN00 Solution Usage 1 Description How to adjust the line monitor speaker volume Solution To adjust the line monitor speaker volume perform the following 1 Power the machine OFF 2 Press and hold the Select Function button down while powering the machine ON 3 Press YES 4 Enter 0 then 6 Note Do not use the one touch button 6 5 Press NO to select OFF LOW or high 6 Press yes after making selection 7 Press stop until the normal standby screen is displayed Solution ID TAUS0613023EN00 Solution Usage 1 Description Does the FAX 9660 have dual access Solution Yes the FAX 9660 has dual access This feature allows you to load and prepare multip
3. and then 3 Press NO until the proper paper size is displayed then press YES The second paper tray selection will be displayed Press NO until the correct paper size is displayed Press STOP until the standby screen is displayed NOAA AN Solution ID TAUS0614424EN00 Solution Usage 4 Description Unable to receive faxes Solution CAUSE Memory is corrupted SOLUTION Initialize the machine by performing the following Power machine OFF Hold the Copy key down while powering the machine ON Press 3 Press the LEFT ARROW key three times Press STOP to return to the standby display aE ON a Solution ID TAUS0624521EN00 Solution Usage 4 Description Add Toner Message does not clear after replacing the toner cartridge Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 FAX 9660 Solution CAUSE Toner packed in reservoir caused lever to move out of position SOLUTION Reposition magnet lever in drum unit Before replacing the toner cartridge in the future perform the following 1 Remove the drum toner assembly and gently shake the assembly to the left and right 2 Tap lightly on the left side of the drum toner assembly to dislodge toner caked in the drum unit toner reservoir 3 This will help the magnet lever from being forced out position within the toner reservoir prior to adding the new toner cartridge Solution ID TAUS0610822EN00 Solution Usage 3 Description How to adjust the buzzer volu
4. F THIS DOCUMENT Copyright 2006 Konica Minolta Business Solutions U S A Inc FAX 9660 Solution ID TAUS0610825EN00 Solution Usage 12 Description How to initialize the machine Solution To initialize the machine perform the following 1 Power the machine OFF 2 Hold the COPY key down while powering the machine ON Press 3 ALL DATA CLR is displayed To clear all data press YES or press NO to select LOCATION DATA CLR or CONFIG DATA CLR and press YES ARE YOU SURE is displayed Press YES Press STOP three times to return to the standby display NOOR W Solution ID TAUS0610824EN00 Solution Usage 5 Description How to enable the TCR MCF Solution To enable the TCR MCF transmit confirmation report message confirmation report perform the following 1 Power ON the machine while pressing the SELECT FUNCTION key Press YES Press 0 and then 1 Press NO to cycle between ON or OFF Press YES to save setting Press STOP four times to return to normal operation OakwNn Solution ID TAUS0610983EN00 Solution Usage 5 Description How to program the fax for direct or memory transmission Solution To program the FAX 9660 to transmit directly or from memory perform the following 1 Press the SELECT FUNCTION key Press the one touch 09 key Press the YES key Enter 1 and 8 from the keypad Press NO to toggle between MEM and FEED and press YES Press STOP four times Oahwn Solution ID TA
5. US0613663EN00 Solution Usage 5 Description How to program and send to a group Solution The FAX 9660 can be programmed for up to 20 groups with each location having up to 129 locations All locations to be called in a group must be programmed as one touch or auto dial numbers To program the group perform the following 1 Press the Select Function key 2 Press one touch key 8 Location Program The display shows LOCATION PROGRAMMING On the numeric keypad press the key The display shows GROUP SETTING Using the numeric keypad enter the 2 digit group number you want to program The range is 01 to 20 The display shows the number of your current group and SELECT LOC SAO You can now add a location to your group a To add a one touch location press the one touch key Press YES to add to the group b To add an auto dial enter the 2 digit auto dial number Press YES to add to the group 7 After you have completed the selection by pressing YES the display shows SELECT LOC again Continue to add or delete locations from your group Each group can contain up to all the one touch and auto dial locations of the FAX 9820 8 When finished programming the group press NO the display will show LOCATION PROGRAMMING 9 To program another group go back to step 3 to end press SELECT FUNCTION AAW Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 FAX 9660 To Broadcast using a group pe
6. age is a warning that the image drum cartridge in the fax may be approaching the end of its usable life CAUTION Do not reset the drum counter at this time as this will accelerate drum life deterioration The drum has used approximately 90 of its life based on an internal calculation The drum yield count is based on the following print criteria Using the ITU T 4 Test Chart 1 1 page jobs yields approximately 9000 sheets 3 page jobs yields approximately 14 000 sheets Continuous job yields approximately 20 000 sheets SOLUTION This message does not mean that the drum must be replaced immediately nor does it cause the fax to stop working The drum can be used as long as print quality is acceptable however a replacement image drum and toner cartridge should be on hand Replace the drum when print quality deteriorates below an acceptable level Note Reset the drum counter only when finished installing a new image drum Only reset the counter when the CHANGE DRUM SOON message is on the display After replacing the drum clear the message by performing the following Wait until the time date and the answering mode appear on the display Press the SELECT FUNCTION key Press the one touch 7 key The display shows DRUM COUNT Press the Yes key to clear the image drum unit counter Press the STOP key to finish and return to normal operation oe ON Solution ID TAUS0611213EN00 Solution Usage 2 Description How to enable time and date stam
7. ch key 1 15 to program The display briefly shows NO ID Note To program one touch keys 16 30 lift the one touch keyboard up and swing to the right After the display clears enter the main fax number and press the Start key The display shows NO for about three seconds Enter the optional alternate fax number if desired Press the Start key to finish programming The display shows LOCATION PROGRAMMING To continue programming go back to step 3 When completed press the Select Function key ANOS Solution ID TAUS0618246EN00 Solution Usage 1 Description Unable to select features after the select function key has been pressed with the one touch keys Solution CAUSE The one touch keypad cover is not actuating the switch on the operator panel board so that one touch keys 16 through 30 are the only available keys SOLUTION Fully close the one touch keypad cover or adjust so that the switch is actuated Solution ID TAUS0607980EN00 Solution Usage 0 Description Availability of the FAX 9660 Solution The FAX 9660 was introduced in Info Source Branch Bulletin 42 00 Solution ID TAUS0610583EN00 Solution Usage 0 Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 FAX 9660 Description How to enable the TCR Solution To enable the TCR perform the following 1 Power ON the machine while pressing the SELECT FUNCTION button Press YES Press 0 and then 1 Press NO to cycle betwee
8. le documents for transmission while the FAX 9660 is sending or receiving another fax Note This feature will not work when the fax unit is dialing a number to transmit Once a connection is made the originals can be loaded and scanned for transmission Solution ID TAUS0614119EN00 Solution Usage 1 Description How many activity journal transmissions can be stored on the activity journal log Solution The activity journal stores a maximum of 30 transmissions the last 30 transmissions which can also be printed Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 FAX 9660 Solution ID TAUS0614859EN00 Solution Usage 1 Description Can the fax be connected to a T1 digital line Solution The fax unit must connected to an analog phone line to communicate Solution ID TAUS0614875EN00 Solution Usage 1 Description Black band from lead to trail on copies and transmitted faxes Received faxes and internal reported are fine Solution CAUSE The Contact Image Sensor CIS is soiled or defective SOLUTION Clean the CIS and white reference roller If the problem persists replace CIS p n 40141401 Solution ID TAUS0615110EN00 Solution Usage 1 Description How to program a one touch key Solution To program a one touch number perform the following 1 Press the Select Function key 2 Press the one touch 8 program key The display shows LOCATION PROGRAMMING ENTER SRCH OT A D 3 Press a one tou
9. me Solution To adjust the buzzer volume perform the following 1 Power the machine OFF 2 Press and hold the Select Function button down while powering the machine ON 3 Press YES 4 Enter 0 then 7 Note Do not use the one touch button 7 5 Press NO to select LOW MID or HIGH 6 Press YES after making selection 7 Press STOP until the normal standby screen is displayed Solution ID TAUS0614180EN00 Solution Usage 3 Description The Activity Journal is not automatically printing Solution CAUSE The activity journal does not print automatically The Activity Journal must be manually printed SOLUTION To print an Activity Journal perform the following 1 Press the Select Function button 2 Press the Report Print one touch 6 button 3 Press the Yes button Solution ID TAUS0614654EN00 Solution Usage 3 Description Light prints Image on the drum is solid Solution CAUSE Poor contact for the transfer roller SOLUTION Clean and reform the copper contacts to the left side of the drum unit Verify operation Solution ID TAUS0610713EN00 Solution Usage 2 Description Does the FAX 9660 support the Printer multifunctional Kit Solution The FAX 9660 does not support the multifunctional kit Solution ID TAUS0611011EN00 Solution Usage 2 Description CHANGE DRUM SOON message Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 FAX 9660 Solution CAUSE CHANGE DRUM SOON mess
10. n ON or OFF Press YES to save setting Press STOP three times AARON Solution ID TAUS0610642EN00 Solution Usage 0 Description Video training available for the FAX 9660 Solution Video training is available for the FAX 9660 and the FAX 9760 using the FAX 9820 Technical Training Video p n FVT 9820 See Media Bulletin 64 for more details Solution ID TAUS0616099EN00 Solution Usage 0 Description FAX 9660 will print same fax multiple times Solution CAUSE Memory is corrupted SOLUTION Initialize the machine by performing the following Power machine OFF Hold the copy key down while powering the machine ON Press 3 Press the LEFT ARROW key three times Press STOP to return to the standby display OF GON Solution ID TAUS0619613EN00 Solution Usage 0 Description Jamming and or paper skew from the Second Paper Feed Tray accompanied by a squeaking noise and evidence of wear on the paper tray feed roller Solution CAUSE Improperly installed paper weight bar reversed The placement angle of the weight bar is not correct SOLUTION Reverse the paper weight bar by removing the retaining clamps on the two ends of the weight bar and reinstall the bar in the correct position Replace the paper tray feed roller p n 50409501 and or the paper separator pad p n 53345801 if there is evidence of excessive wear Solution ID TAUS0630560EN00 Solution Usage 0 Description How to enable the Transmit Message Confirmation Re
11. n activity report Solution To print an Activity Journal perform the following 1 Press the Select Function button 2 Press the Report Print one touch 6 button 3 Press the Yes button Solution ID TAUS0610840EN00 Solution Usage 1 Description How to reset the drum counter Solution Reset the drum counter only when you have finished installing a new image drum You can only reset the counter when the CHANGE DRUM SOON message is on the display After replacing the drum clear the message by performing the following Wait until the time date and the answering mode appear on the display Press the SELECT FUNCTION key Press the one touch 7 key The display shows DRUM COUNT Press the Yes key to clear the image drum unit counter Press the STOP key to finish and return to normal operation Oe ON Note The CHANGE DRUM SOON message is a warning that the image drum cartridge in the fax may be approaching the end of its usable life CAUTION Do not reset the drum counter at this time as this will accelerate drum life deterioration The drum has used approximately 90 of its life based on an internal calculation The drum yield count is based on the following print criterion Using the ITU T 4 Test Chart 1 1 page jobs yields approximately 9000 sheets 3 page jobs yields approximately 14 000 sheets Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 FAX 9660 Continuous job yields approximately 20
12. p on received faxes Solution To enable time and date stamp perform the following 1 Press Select Function button Press Copy twice to display TECH PROGRAMMING Press 2 from the keypad Press Left Arrow YES button Press 0 and then 4 from keypad The display should read TIME AND DATE PRINT Press NO until desired setting is displayed The options are OFF ONCE or ALL Press YES to enable the change Press Stop button repeatedly until back to the standby mode O ND Oe O N Solution ID TAUS0611470EN00 Solution Usage 2 Description Black vertical lines on transmitted facsimiles and copies Solution CAUSE The CIS Contact Image Sensor is dirty or has failed SOLUTION Clean CIS Document Scanner Glass with glass cleaner and soft cotton pad Replace CIS p n 40141401 if the problem persists after cleaning Solution ID TAUS0611707EN00 Solution Usage 2 Description How to print a Phone Directory Solution To print a Phone Directory perform the following Press the SELECT FUNCTION key Press the one touch key 6 Press NO until Phone Directory is in the display Press the YES button The Phone Directory will print out S a Solution ID TAUS0613064EN00 Solution Usage 2 Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 FAX 9660 Description How to display the print total scan or drum counters Solution To display the counters perform the following 1 Press Select Function b
13. port MCF TCR Solution To enable the TCR perform the following 1 Press the SELECT FUNCTION key Press one touch key 9 Press YES Press 0 and then 1 Press NO to cycle between ON or OFF Press YES to save setting Press STOP three times to return to normal operation NOaRWNn Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 10 FAX 9660 Solution ID TAUSO630609ENO00 Solution Usage 0 Description How to enable the Service Bit Solution To enable the Service Bit 1 Power off the Fax Hold the COPY key down and Power ON TECHNICAL PROGRAMMING will be displayed Selection by YES NO keys or digit 1 to 8 Select 2 and press YES key TECHNICAL FUNCTION will display push 0 then 1 in the 01 press YES key Service Bit will be displayed and OFF will be displayed select NO and the OFF will change to ON then press YES Press Auto Reset to return to Technical Programming and then power OFF fax and power back ON NOOR WN Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 11
14. rform the following 1 Load documents 2 Press SELECT FUNCTION 3 Press one touch key 2 Broadcast Feeder Display shows BROADCAST MEMORY TX 4 Using the numeric keypad press followed by the 2 digit group number 5 Press YES to confirm 6 Press NO at SELECT LOCATION S to finish selection 7 IF multiple locations have been selected the machine will display a confirmation screen Follow the prompts When all selections are correct press the START key The documents will be scanned and transmission will begin Solution ID TAUS0613468EN00 Solution Usage 4 Description The image of the first page is not printed on the TCR Solution To have the image of the first transmitted page printed on the TCR perform the following 1 Turn OFF machine Press and hold the Select Function button while turning the machine ON Press Yes Press 0 and then 4 Press the No button until ON is shown in the display Press Yes Turn the machine OFF ON to exit the service mode Note The image will print on the TCR report as long as a memory transmission is performed See to page 2 60 Image in MCF in the FAX 9660 Service Manual for details NOAA WN Solution ID TAUS0614032ENO00 Solution Usage 4 Description How to program the paper size for the paper trays Solution To program the paper trays perform the following 1 Press the SELECT FUNCTION button Press one touch key 9 Press YES On the key pad press 1
15. tion CAUSE Soiled or worn lower fuser roller SOLUTION Clean and or replace the roller p n 53343701 SPECIAL NOTE Solution provided by Steven Deutsch KBT Minneapolis Solution ID TAUSO600602EN00 Solution Usage 1 Description How to print out a phonebook in alphabetical order Solution The FAX 9660 does not have the capability to print the phonebook in alphabetical order Copyright 2006 Konica Minolta Business Solutions U S A Inc October 2006 FAX 9660 Solution ID TAUS0608042EN00 Solution Usage 1 Description Product Configurator FAX 9660 Solution FAX 9660 Product Configurator Solution ID TAUS0610787EN00 Solution Usage 1 Description PRINTER ALARM 2 error message Solution CAUSE PRINTER ALARM 2 indicates an engine control error optional second tray SOLUTION Power the unit OFF ON If a lower tray option is installed make sure the manual feed tray is open If this does not clear the message replace the main CB p n 550825501 Solution ID TAUS0610815EN00 Solution Usage 1 Description Will faxes received into memory be lost if power is turned off to clear a printer alarm error Solution The FAX 9660 will lose all documents in memory when power is turned off since it does not have a battery backup for the memory Note Similar fax units that do have memory battery backup are FAX 9820 FAX 9825 FAX 9830 and FAX 9925 Solution ID TAUS0610820EN00 Solution Usage 1 Description How to print out a
16. utton 2 Press One touch key 7 Counter Display 3 Press No right arrow button repeatedly for one of the desired selections DRUM COUNT Do not clear the drum counter until replacement drum has been installed PRINT COUNT This is the total counter of receive faxes internal test pages and copies SCAN COUNT This is the total number of copies and transmitted faxes 4 Press Stop to return to standby mode Note The drum counter will only shown when the Technical Function Service Bit 01 to set to ON Solution ID TAUS0614622EN00 Solution Usage 2 Description How to program the first tray for legal paper Solution To program the upper tray for legal paper perform the following 1 Power the fax OFF Press Select Function while powering the machine ON Function Program will display Press Yes Press 1 and then 3 on the ten key pad Press No until LGL14 displays Press Yes to save setting Press Stop until fax is in standby NOAA AN Solution ID TAUS0614931EN00 Solution Usage 2 Description User s Manual FAX 9660 Solution FAX 9660 User s Manual Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0618546EN00 Solution Usage 2 Description Paper jams in the fuser unit Solu
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