EZ 3G and EZ 4G
Contents
1. Power Jack ON Uplink inactivity in that band OFF Working properly Blinking AGC operating OFF Working properly OFF Working properly OFF Working properly Red light blinking Shut down due to over powering Red light and yellow light blinking Self oscillating SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com roubleshooting Step 5 Configure Gain Settings 1 EZ 3G Find the PCS and Cellular dials on the top of the signal booster 2 EZ 4G Find the LTE A LTE V PCS Cellular and AWS dials on top of the signal booter Set the dials according to the coverage area and the distance between the indoor antenna and boost EZ 3G EZ 4G O O Alert Alert CELLULAR dB Gain dB Gain dB Gain dB Gain dB Gain 3000 6000 square feet 65 default setting 60 80 feet 2000 4000 square feet 60 50 75 feet 1500 2000 square feet 55 40 60 feet 1000 1500 square feet 50 35 50 feet If you Want to Improve Coverage e Find a location that receives a stronger signal and relocate the booster to that location e Increase the distance between the booster and inside antenna e Be sure your signal booster s dB gain is turned up to maximum gain on each dial Warning Do not adjust the uplink and downlink dB attenuation settings more than 20dB this could cause the booster to shut down SureCall 48346 Milmont2. Drive Fremont CA 94588 1 888 365 6283 sales surecall com roubleshooting Signal booster has no power Verify that the booster switch is turned on Connect the power supply to an alternate power source Be sure the AC outlet is working and is not controlled by a wall switch that can cut power to the outlet If the green POWER LED on the signal booster is OFF return the power supply to SureCall Contact tech support at 1 888 365 6283 or support surecall com or go to www surecall com and log on to online support to receive a Return Merchandise Authoriza tion RMA After installing your signal Check the strength of the outside signal as close as you can to the outside antenna see booster system you have instructions on page 14 no signal or reception Double check all signal booster and antenna cable connections Be sure your signal booster s dB gain is turned up to full power on each dial See page 8 This means that the Automatic Gain Control AGC is adjusting which is part of the LED flashing yellow boosters normal operation Red Flashing LED Signal coming into booster from cellular tower is too strong causing the booster to automatically shut down There are two possible solutions 1 Add an inline attenuator to the cable coming into the booster 2 Relocate the EZ booster to a location where the signal is weaker Your signal booster restarted and shut Each SureCall signal booster is equipped with Auto Shutdown to prev
3. 000000000000000000 oooooo0o0000000000000000009 CODODDDDDDDDDO ND OOOO OOOO Fo0000000000000000000 C000000000000000000000 oO00000000000000000000 oooo0oo000000000000000000l ec000000000D000N0000000 CO0000000000000000000 C00000000000000000000 000000000000000000000 000000000000000000000 ooo0o00000 pa oo0oo0oo00000 00000000 D j 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 ll l Y Yy ul tl 20000000 00000000 uf a Tu a e ooo0oo00000 00000000 ja pO jao e arl e O 00000000 00000000 ore lore mies fore es own on in 00000000 00000000 pcan poen Ea aha EOR oo0oo0o00000 00000000 2 2 2 2 2 00000000 00000000 h pa ae eee ie o00000000 00000000 a as 00000000 00000000 Sure SureCall 00000000 a a a a 00000000 00000000 00000000 20000000 00000000 20000000 00000000 00000000 00000000 00000000 00000000 20000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 20000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 a UY UY WY KM H UY Wy WY W The following image shows the key hardware components on the cellullar booster Refer to this image as you install your EZ booster components Power Jack Power Switch N connector to inside antenna Booster with Built in Outside Antenna Connector to Inside Antenna Power Switch
4. LLLLLLHHHHT1ITI Pg 10 Configure Gain Setting H___LLcc Y Pg 11 Troubleshooting H H H H_H___ Po 12 Specification A ADP Pg 13 Warranty HH _ Pg 14 15 Safety Information 1 Pg 15 SureCall 48346 Milmont Drive Fremont CA 94588 1 888 365 6283 sales surecall com How It Works SureCall s EZ 3G and EZ 4G are high quality bidirectional signal boosters that enhance cellular signals to areas that are prone to weak cellular coverage EZ works with two antennas e An inside desktop antenna that communicates with your cell phone e An antenna built into the back of the booster that communicates with the cell tower Signals sent from a cell tower are received by EZ 3G or EZ 4G amplified and then broadcast to your phone via the inside antenna When your phone transmits the signal is sent to the inside antenna amplified and then sent to the cell tower via the EZ 3G or EZ 4G SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Package Contents 1 Unpack all package contents For missing or damaged items contact your reseller 2 Turn over the signal booster and record the model and serial number for reference Serial Purchase Date 3 Keep the carton and packing material to store the product in case you need to return it Your EZ signal booster package includes the following items e One SureCall EZ signal booster with built in ou
5. SureCall RAISE YOUR BARS EZ 3G and EZ new Home Signal Booster Kit User Guide A y PE Thank you for your purchase of the EZ 3G or EZ 4G With this easy set up guide this booster can be installed in as little as 10 minutes in which time you can be enjoying a reliable and consistent cellular connection SureCall s EZ 3G or EZ 4G were specifically designed to eliminate frustrations over dropped calls limited range and slow data rates by amplifying incoming and outgoing cel lular signals in homes and offices EZ 3G enhances 2G and 3G voice and reception data for all major U S carriers EZ 4G is the only 5 band cellular booster that enhances 2G 3G and 4G voice and data If you need any assistance while installing this product please contact tech support at 1 888 365 6283 or email us at support surecall com SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Table of Contents How It Works P 4 Package Contents Pg 5 Before You Install 2 _______LLL__HT_ Pg 6 Installing Your Hardware 2 Pg 7 10 Finding the Strongest Signal H _____ _ Pg 7 Installing the Signal Booster Pg 8 Installing the Insides Anntenna _ Pg 9 Booster Hardware W____
6. ance requirements that were published in the product specification literature or in accordance with samples provided by SureCall This warranty shall not apply to any products or parts thereof which have been subject to accident negligence alteration abuse or misuse SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it A 7 ZL line SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Limitations of Warranty Damages and Liability EXCEPT AS EXPRESSLY SET FORTH HEREIN THERE ARE NO WARRANTIES CONDITIONS GUARANTEES OR REPRE SENTATIONS AS TO MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR OTHER WARRANTIES CONDITIONS GUARANTEES OR REPRESENTATIONS WHETHER EXPRESSED OR IMPLIED IN LAW OR IN FACT ORAL OR IN WRITING SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT IF ANY RECEIVED BY CELLPHONE MATE INC FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED AS THE CASE MAY BE WHICH IS THE SUBJECT OF CLAIM OR DISPUTE IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES HOWSOEVER CAUSED SAFETY INFORMATION This is a CONSUMER device BEFORE USE you MUST REGISTER THIS DEVICE with your wireless provider and have your provider s consent Most wireless providers consent to the use of signal boosters Some providers may not consent to the use of this device on their netwo
7. ansportation Store and place in non extreme room temperature and dry environment e Attention This antenna should not be used near open fire or flame Warning Window films that are used to block UV rays also block cellular signals When using a cellular signal booster with a home comprised of film coated windows a booster that comes with an outdoor antenna must be used SureCall 48346 Milmont Drive Fremont CA 94588 1 888 365 6283 sales surecall com EZ 3G EZ 4G Yellow light Red light blinking Yellow light blinking Red light yellow light alternately blinking Installing your Hardware Booster Hardware 000000000000000000000000 0000000000000000 00000 o 000000000000 000000000000 000000000000 000000000000 000000000000 000000000000 000000000000000000000000000000000000000000000 O0000000 O0O000000 ooo ooo O00 ooooocooo0oo0o000000000000000000
8. ate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help SureCall 48346 Milmont Dirve Fremont CA 94588 1 888 365 6283 sales surecall com
9. be free from defects in material and workman ship and will perform in full accordance with applicable specifications The limit of liability under this warranty is at SureCall s option to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1 2014 or TWO YEARS for products purchased before May 1 2014 as determined by examination by SureCall prove defective in material and or workmanship Warranty returns must first be authorized in writing by SureCall Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products As a condition to the warranties provided for herein the Buyer will prepay the shipping charges for all products returned to SureCall for repair and SureCall will pay the return shipping with the exception of products returned from outside the United States in which case the Buyer will pay the shipping charges The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise which are found to meet the applicable specifications or which are not defective or not covered by this warranty Products sold by SureCall shall not be considered defective or non conforming to the Buyer s order if they satisfactorily fulfill the perform
10. e sure the power source is not controlled by a switch that can remove power from the outlet Check the green POWER LED on the signal booster If it is OFF return the power sup ply to SureCall Contact tech support at 1 888 365 6283 or support surecall com or go to www surecall com and log on to online support to receive an RMA SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Specification Uplink Frequency Range MHz 824 849 1850 1910 698 716 776 KO 824 849 TETON 1710 1755 Downlink Frequency Range MHZz 869 894 1930 1990 728 746 746 757 869 894 1930 1990 2110 2155 Supported Standards CDMA WCDMA GSM EDGE HSPA EVDO LTE and all cellular standards VSWR lt 2 0 Cable SC 004 50 NN RF Connectors N Female both ends Dimensions 11 3 8 X 9 1 8 X 2 3 4 10 3 4 X 11 1 4 X 3 1 4 Weight 2 lbs 5 oz 4 lbs 8 oz FCC ID RSNEZBOOST RSNEZBOOSTS5 Kitting Information Inside Cable SC 004 50NN 4 83 dB SC240 50 Feet or longer All equivalent antennas and cables are suitable for use with the EZ 3G or 4G Note Due to the recent change of our company name from Cellphone Mate CM to SureCall SC we have changed the prefix on all of our antennas cables and accessories from CM to SC SureCall 48346 Milmont Drive Fremont CA 94588 1 888 365 6283 sales surecall com Warranty Three Year Product Warranty SureCall warrants its
11. ent cell tower down for 15 minutes and is now shut interference The outside antenna may be close to a cell tower Move the outside down antenna to a location that provides sufficient distance from the cell tower to prevent permanently the signal booster from automatically enabling Auto Shutdown Once away from the original location The red LED goes ON More antenna separation is needed If you cannot provide more antenna separation and the Alert LEDs flash after the initial activation period lower the dial above the blink ing LED by 5dB for example from 50 to 45 and monitor the bars on your cell phone to see whether reception improves The Power LED does not Be sure the AC outlet is working and is not controlled by a wall switch that can cut turn ON power to the outlet Yellow Red Flashing LED Oscillation is detected First try increasing the separation between the indoor and outdoor antennas If this doesn t eliminate oscillation lower the dB gain in 5dB incre ments The Alert LEDs continue The signal booster shuts down automatically and then restarts after 60 seconds Turn to flash down the PCS or Cellular dial that is oscillating to prevent the signal booster from shut ting down automatically This may indicate that additional antenna separation is needed Your signal booster has Verify that the switch on the power supply is turned on and Green no power LED is ON Connect the power supply to an alternate power source B
12. h can limit signal strength at your location SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Installing Your Hardware Step 4 Install the Signal Booster 1 Select a location close to a working AC outlet Do not expose the signal booster to excessive heat direct sunlight moisture and airtight enclosures In areas where there are higher temperatures install the booster vertically so air can move between the metal channels on the faceplate 2 Use supplied screws or appropriate screws for surface of mounting location and drill through screw tabs holes on boosters 3 Connect the inside antenna cable to the signal booster connector marked INSIDE see page 14 Hand tighten the connection 4 Connect the AC power cord to the signal booster 5 Connect the plug on the other end of the 110V AC power outlet 6 Turn the booster s power switch on e The signal booster turns on automatically e The Power LED lights up to show that the signal booster is ready for use e The Alert LEDs flash 5 times on each band to show the band is activated Note f the Power LED does not turn ON or the Alert LEDs continue to flash see Troubleshooting page 12 This booster is rated for 5 15V input voltage DO NOT use the booster with a higher voltage power supply This can damage the booster cause personal injury and void your warranty 1 The back of the booster should be pointed in the direction of the nea
13. nt with and for its customers SureCall shall not be held liable to anyone for any indirect special or consequential damages due to omissions or errors The information and specifications in this document are subject to change without notice 2014 All Rights Reserved All trademarks and registered trademarks are the property of their respective owners SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com This is aCONSUMER device BEFORE USE you MUST REGISTER THIS DEVICE with your wireless provider and have your providers consent Most wireless providers consent to the use of signal boosters Some providers may not consent to the use of this device on their network If you are unsure contact your provider You MUST operate this device with approved antennas and cables as specified by the manufacturer Antennas MUST be installed at least 20 cm 8 inches from any person You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider WARNING E911 location information may not be provided or may be inaccurate for calls served by using this device Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radi
14. of low 100 dBm to high 90 dBm Signal readings usually appear as a negative number for example 85 The stronger the EZ signal the closer it gets to zero Aim for a signal close to 50 dB Signals stronger than 50 dB may cause the booster to shut down see the graph below Before install ing the outside antenna find the area with the strongest cellular signal source from your service provider by following the directions below You can also go to www antennasearch com to find the general location of your carrier s towers Measure the strength of the existing cellular signal in various locations e Apple iPhones Dial 3001 12345 and press Call In the top left corner a number appears instead of bars e Android devices download apps such as Network Signal Info in the Google Play store to measure signal strength Search check real signal strength to find other cell signal measurement apps e Internet go to www speedtest net Signal Strength Good ecient NYY ae MN yy A ower My T 2 Select a window sill location away from buildings walls trees hills and other terrain features that can block or reflect wireless signals with the strongest signal Note Where you install your booster in relation to the carrier s cell phone tower also determines signal strength Although cell phone carriers try to place towers for maximum coverage local ordinances and terrain features can restrict tower locations whic
15. products for three years from the date of purchase against defects in workmanship and or materials Specifications are subject to change The three year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2 20 2013 and going into effect April 30 2014 A two year warranty applies to any products manufactured before May 1 2014 Products returned by customers must be in their original un modified condition shipped in the original or protective packaging with proof of purchase documentation enclosed and a Return Merchandise Authorization RMA number printed clearly on the outside of the shipping container Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll free at 1 888 365 6288 Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender In order to receive full credit for signal boosters all accessories originally included in the signal booster box must be returned with the signal booster The Buyer does not need to include accessories sold in addition to the signal booster such as antennas or cables This warranty does not apply to any product determined by SureCall to have been subjected to misuse abuse neglect or mishandling that alters or damages the product s physical or electronic properties SureCall warrants to the Buyer that each of its products when shipped will
16. rest cell tower Go to www antennasearch com for information 2 Place the table top antenna in a central location at least 20 feet from the booster 3 To set the attenuation value please use the chart below for reference Distance between antenna and equipment Distance between antenna and equipment Attenuation value 10 20 feet 15 20 dB 20 35 feet 10 15 dB 35 50 feet 5 10 dB 4 The equipment must be restarted when attenuation adjustments are completed FCC 27 5 d 4 Statement Fixed mobile and portable hand held stations operating in the 1710 1755 MHz band as well as mobile and portable stations operating in the 1695 1710 MHz and 1755 1780 MHz bands are limited to 1 watt EIRP Fixed stations operating in the 1710 1755 MHz band are limited to a maximum antenna height of 10 meters above ground Mobile and portable stations operating in these bands must employ a means for limiting power to the minimum necessary for successful communications SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Installing Your Hardware Step 3 Install the Inside Antenna For areas of 1 000 square feet and below allow 30 35 feet of separation between the booster and the desktop antenna The range of the antenna is dependent on three factors 1 physical obstructions 2 power generated by booster 3 reception from outside signal received and distributed by outside antenna e Storage and tr
17. rk If you are unsure contact your provider You MUST operate this device with approved antennas and cables as specified by the manufacturer Antennas MUST be installed at least 20 cm 8 inches from any person You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Associa tion and judgment upon the award rendered may be entered in any court having jurisdiction thereof If one or more provisions provided herein are held to be invalid or unenforceable under applicable law then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof WARNING E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE 48346 Milmont Drive Fremont California 94538 USA 888 365 6283 Fax 510 996 7250 www surecall com SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties except as may be stated in its written agreeme
18. tdoor antenna e One inside antenna e Cable for connecting the inside antenna to the signal booster e One power supply EZ 3G or EZ 4G with built in SC 303 antenna SC 302W Desktop Antenna Warning Unauthorized antennas cables and or coupling devices are prohibited by FCC new rules Please contact FCC for details 1 888 CALL FCC Changes or modifications not expressly approved by SureCall could void the user s authority to operate the equipment SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Before You Install Step 1 Make sure you have positioned the booster in a window with the strongest signal close enough to an existing electrical outlet Step 2 Make sure you have sufficient cable length between proposed inside antenna location and booster connector Installation Overview Step 1 Find the window that has the strongest signal See page 7 for instruction Step 2 Mount the signal booster connect the inside antenna cable to the signal booster and connect the booster to an AC power source See page 9 for instruction Step 3 Install the inside antenna See page 8 for instruction Step 4 Configure gain settings on the signal booster if needed SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Installing Your Hardware Step 1 Find the area with the Strongest Signal The signal booster requires a minimum cellular signal
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