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A760 User Guide

1. 3 Double click on System Windows NT The Windows NT operating system does not provide native support for USB devices You must install the TPG Inc RS 232C Emulation USB driver to support USB hardware on your PC A760 D100 10 04 189 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide 56 Appendix A USB Driver Installation The native USB solutions The TPG Inc native USB solutions provide USB connectivity for applications that can talk directly to a USB port This solution is comprised of two distinct versions an TPG Inc vendor class USB and a USB Printer Class TPG Inc vendor class USB version The TPG Inc vendor class USB solution provides a vendor specific class USB interface This solution works on the Windows 98 Me 2000 and XP operating systems and requires an TPG Inc printer capable of being configured as an TPG Inc USB device This solution is best for use with applications that can communcate with a device through a vendor specific USB interface USB printer class version The USB printer class solution provides a standard USB interface that is supported by many operating systems Drivers to support this USB interface are available for download and installation using the following instructions but may not be required This solution works on the Windows 98 Me 2000 and XP operating systems and requires an TPG Inc printer capable of being configured as a USB printer
2. Documentation and LogoEZ utility Contact a sales representative to order the following A760 ColorPOS User Guide A760 D100 A760 ColorPOS User Guide Programming Supplement A760 D100 PS A760 ColorPOS Service Guide A760 D200 TPG Inc certified service technicians only A760 ColorPOS Setup Guide A760 D110 TPG Inc LogoEZ colorization utility Downloadable from TPG Inc Web site http www TPGprinters com documentation provided in pdf format A760 D100 10 04 189 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide 54 Chapter 5 Paper and Supplies This page intentionally left blank A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04 Appendix A USB Driver Installation 55 Appendix A HOD gja USB Driver installation UNIVERSAL SERIAL BUS USB and the host system TPG Inc provides two USB solutions If your application is designed to talk to the printer as an RS 232C device we offer an RS 232C Emulation USB Driver If your application is capable of talking to a USB device we offer two Native USB Drivers an TPG Inc vendor class and a Printer class The RS 232C Emulation USB driver is compatible with PCs that run Windows 95 OSR 2 1 and up 98 Me NT SP 3 and higher 2000 or XP operating systems The native USB driver is compatible with PCs that run Windows 98 Me 2000 or XP operating systems To instal
3. Condition Possible causes Whattodo The optional MICR Magnetic Ink Character Recognition check reader does not read or misreads checks fraudulent The check is inserted improperly The check is fraudulent A nearby magnetic source is interfering with the check reader Make sure the check is inserted properly with the MICR characters down See Verifying and validating checks page 28 Make sure that the check is not On fraudulent checks the characters the printer reads may be different from those that are visible on the check face Devices such as CRT monitors security devices or large metal surfaces that are near the printer can affect the printer s magnetic field causing intermittent reading errors when the MICR check reader is in operation Move the printer away from such items or areas Print cassette ribbon jams when check flip options is used the check flip option Improper ribbon cassette Approved TPG Inc cassette must be used with Replace ribbon cassette with a cassette approved for the check flip option Knife does not operate Condition Possible causes Whattodo Receipt is not cut Other conditions Paper is jammed The printer has a knife but the firmware is not configured for a knife All other problems Open the receipt cover inspect the knife and clear any jammed paper Enable the knife option by reconfiguring the printer See Confi
4. page 50 Printer has power but doesn t print A760 Two Color Thermal Impact Hybrid Printer User Guide Cables may not be connected properly DIP switches not set correctly All other causes 189 9200303 Rev D Check all cable connections Check that the host computer and power supply are both on the power supply is turned on by plugging it into an outlet See Connect the cables page 21 Check the switch setting DIP switch one should be off down for normal operation Contact a service representative A760 D100 10 04 Chapter 4 Using the Printer 43 On line paper status error LED flashes Condition Possible causes Whattodo On line paper status error LED is blinking Receipt paper is out Change the paper now Do not run a transaction without paper Data may be lost Receipt front or flip cover is open The knife is jammed The slip is jammed The carriage is jammed A jam during flip Receipt paper is low AC supply voltage is out of range Thermal printhead temperature is out of range Receipt paper is out Change the paper immediately See Load and change the receipt paper page 18 Close the cover The printer will not operate with any of the covers open Open the receipt cover and check the knife Clear any jammed paper you can see Tear off any excess paper against the tear off blade Open the front cover and clear paper from path
5. 44 Chapter 4 Using the Printer Poor forms print quality Condition Possible causes Whattodo Printer starts to print but stops while the form is being printed Communication error or software error Check the interface cable Check that the software is working properly Forms print is light or spotty Form not inserted incorrectly Impact printhead is dirty or defective Improper internal cable connections Ribbon cassette is defective See Printing on forms or checks page 27 Contact a service representative Contact a service representative See Installing or replacing the ribbon cassette page 19 Ribbon cassette is worn Replace the ribbon cassette See Installing or replacing the ribbon cassette page 19 Light print smudging or slip skews Platen gap needs adjustment Contact a service representative Poor receipt print quality Condition Possible causes What to do Colored stripe on receipt Paper is low Change the paper Receipt does not come out all the way Paper is jammed Open the receipt cover inspect the knife and clear any jammed paper Printer starts to print but stops while the receipt is being printed Paper is jammed Open the receipt cover inspect the knife and clear any jammed paper Print is light or spotty continued A760 Two Color Thermal Impact Hybrid Printer User Guide
6. Open front cover and clear paper from path If visible through front window open access door and clear paper jam if not open front cover and clear jam There are about 4 5 meters 3 meters 15 feet 10 feet of paper left Change the paper soon to avoid running out of paper part way through a transaction See Load and change the receipt paper page 18 If paper is not low and no conditions indicate that the thermal printhead is too hot the power supply voltage is out of range Contact a service representative The printhead may overheat when printing in a room where the temperature is above the recommended operating temperature or when printing high density graphics continuously regardless of the room temperature In either case the printer will shut off If the temperature of the printhead is too hot adjust the room temperature or move the printer to a cooler location If the printhead is overheating because of printing high density graphics continuously reduce the demand on the printer Slip in LED does not light rectangular green LED on slip table Condition Possible causes What to do LED does not light A760 D100 10 04 189 9200303 Rev D No check or form inserted into printer Check or form incorrectly inserted Ensure the check or form is aligned against the check guide See Printing on forms or checks page 27 A760 Two Color Thermal Impact Hybrid Printer User Guide
7. Resident character sets Code Pages 437 US 850 Multilingual 737 Greek 852 Slavic 858 with Euro symbol 860 Portuguese 862 Hebrew 863 French Canadian 865 Nordic 866 Cyrillic and 1252 Windows Latin 1 Prints standard linear bar codes Code 39 UPC A UPC E JAN8 EAN JAN13 EAN Interleaved 2 of 5 Codabar Code 93 Code 128 and EAN 128 Double wide and rotated print modes a double strike print mode improves contrast Software selectable pitch either standard 13 9 characters per inch 66 columns or compressed 17 1 characters per inch 80 columns 4 8 lines per second 16 mm second print speed Optional check handling features see Impact slip printer options on the next page A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04 Chapter 2 About the Printer 15 Exceptions Options Print speed and throughput will decline when Temperature is less than 25 C Energy setting is greater than 100 Dot coverage is greater than 25 or the format contains solid horizontal lines The printer is waiting for data or on an Ethernet interface network traffic is heavy Power setting is equal to 48 Watts Connectivity Six standard plug in printed circuit boards are available depending on the communication interface required Interfaces with 9 pin or 25 pin RS 232C only USB only a combination 9 pin RS 232C and USB an IEEE 1284 parallel or an Ethern
8. Set Communication Interface gt 3 clicks Set Diagnostics Modes gt 4 clicks Set Emulation Software Options gt 5 clicks Set Hardware Options gt 6 clicks Set Paper Type gt 7 clicks Enter code than hold Button DOWN at least 1 second to validate 5 Follow the printed instructions on the scrolling menu by pressing the paper feed button as indicated below to make selections e Indicate Yes with a long click Press and hold paper feed button for more than one second Indicate No with a short click Press paper feed button quickly 6 Continue through your menu selections until you are asked Save New Parameters Select Yes or No a Ifyou wish to save select Yes then return DIP switch to the Off position down b Press the reset button The printer resets with the new selections You can verify the setting by pressing the paper feed button to print out a diagnostics form or by holding the paper feed button and opening and closing the receipt cover 7 If you would like to continue configuring the printer select No The printer returns to the configuration menu where you can set parameters again 189 9200303 Rev D A760 D100 10 04 Chapter 4 Using the Printer 33 Communication interface To change the communication interface settings except Ethernet enter the configuration menu select Set Press the paper feed button as instructed to select the com
9. Alternate Reset Knife Paper Low Sensor MICR MICR Dual Pass MICR DC offset Check Flip Comm Interface RX Buffer Size Interface type Parameters Baud Rate Data Bits Stop Bit Parity Flow Control Reception Errors Type 1 Version 0 0 100 100 mm sec 55W Disabled Enabled Enabled Enabled Disabled Enabled 4096 RS232 USB DTR DSR Ignore Disable Resident Code Pages Available Paper Types Logo s defined User Char s defined To enter Printer Config Menu 1 Flip DIP switch 1 2 Reset the printer gt 437 850 852 858 860 863 865 866 1252 862 737 00 00 01 00 55 00 up while holding the Paper Feed button down A760 Printer Config Menu This config menu allows you to set general printer parameters Sub menus are entered and selections are made using the Paper Feed Button short click Feed Button is quickly depressed then released long click Feed Button is held down more than 1 second then released CAUTION The settings are predetermined in factory and should generally not be changed If you must change the settings do so carefully to avoid changing other functions KRKKEREREEERERER Select a sub menu EXIT gt 1 click Print Current Configuration gt 2 clicks Set Communication Interface gt 3 clicks Set Diagnostics Modes gt 4 clicks Set Emulation Software Options gt 5 clicks S
10. Paper roll loaded incorrectly Thermal printhead is dirty Improper internal cable connections Printhead is defective 189 9200303 Rev D Check that the paper is loaded properly Use recommended thermal receipt paper Clean the thermal printhead with an alcohol pen prior to going back to an approved paper Do not spray the thermal printhead with household cleaner as this may damage it and the electronics The thermal printhead does not normally require cleaning if the recommended paper grades are used If non recommended paper has been used for an extended period of time cleaning the printhead with an alcohol pen will not be of much benefit Contact a service representative Contact a service representative A760 D100 10 04 Poor receipt print quality Chapter 4 Using the Printer 45 Condition Possible causes Whattodo Color print is light Variations in paper Increase energy level of printhead in Color Density Adj of the printer configuration menu see Configuring the printer page 32 and the Programming Supplement Inconsistant printing no two color print Paper type used and paper type setting do not match Print diagnostic form and verify paper type setting to type 0 1 4 or 5 see Configuring the printer page 32 paper type on page 48 and the Programming Supplement Vertical column of print is missing one side of receipt is missing or top or botto
11. measured over one minute of continuous printing Amount of solid coverage Ambient temperature 25 C 35 C 50 C Duty cycle 20 100 50 20 Percentage of time that the specified Amount of solid coverage can be printed 40 50 25 10 during a one minute period of time 100 20 10 4 Example at 20 solid coverage a E E 35 C temperature a 50 duty cycle is to be used resulting in 30 seconds of printing and 30 seconds without printing For reference e A typical receipt with text contains some blank e Graphics are approximately 40 dot coverage spaces 1s approximately 12 dot coverage e Barcodes are approximately 50 dot coverage e A full line of text characters every cell on the line has ae e A solid black line is 100 dot coverage a character in it is approximately 25 dot coverage A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04 Troubleshooting the printer Chapter 4 Using the Printer 41 The A760 ColorPOS printer is a simple generally trouble free printer however unexpected conditions my arise For example the power supply may be disconnected or the thermal printhead may overheat The on line paper status error LED on the operator panel may signal that something is wrong The light on the front right side of the printer is used only to indicate when a form is inserted properly It does not indicate an error For some unexpe
12. 1 Enable the receipt test mode in the configuration 1 Enter the configuration menu again See menu Configuring the printer page 32 2 Exit the configuration menu 2 Disable the receipt test mode 3 Push the paper feed button The receipt station 3 Exit the configuration menu prints two code pages and cuts the receipt The printer is on line and can again communicate 4 To repeat this test push the paper feed button again normally with the host computer Enable or disable slip test mode The slip test mode verifies proper printing on a slip Slip test is enabled or disabled by selecting the Diagnostic Modes sub menu of the configuration menu See Configuring the printer page 32 for instructions on how to enter the configuration menu To run the slip test mode To exit the slip test mode 1 Enable the slip test mode in the configuration menu 1 Enter the configuration menu again See Exit the configuration menu Configuring the printer page 32 2 Disable the slip test mode 2 3 Insert a slip into the slip station 4 3 Exit the configuration menu Push the paper feed button Two code pages will be printed The printer is on line and can again communicate normally with the host computer 5 To repeat this test preform steps 3 and 4 again Enable or disable MICR test mode MICR test mode tests the MICR operation In this mode the MICR reads the characters on a check but instead of transmitting
13. 232C only USB only a combined USB 9 pin RS 232C board an IEEE 1284 parallel board or an Ethernet board Cash drawer kickout connector and software support for up to two cash drawers Advanced interface design Sensors detect whether any of the covers are open the paper is low in the receipt printer or the paper is positioned properly in the slip printer Software controlled audible tone for various alerts Online configuration menu the printer guides the user through its configuration settings by printing instructions and a menu on receipt paper Electronics and firmware continued A760 D100 10 04 Industry standard command set makes the printer compatible with existing software yet enables new features Remote diagnostics capability tracks important printer data 189 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide 14 Chapter 2 About the Printer Electronics and firmware continued 1MB flash memory standard available memory for multiple logos graphics user defined character set and user data storage The printer is also available with 2 MB flash memory for additional user memory 320 kbyte to 1320 kbyte available 16 bit electronics architecture Communication rate up to 115 200 baud Flash download mode lets the user upgrade the printer s firmware Thermal receipt printer Extremely fast and quiet two color thermal printhead No ribbon or ink cartridge to chan
14. 47 A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04 A760 D100 10 04 Chapter 5 Paper and supplies ccccccccsssscsssccscccsssscscscssssescssees 48 Ordering from TPG INC scsisscccoscsaseosssossscsecsesessossanssanssossscssnsenssesesses 48 Ordering thermal paper ccssccccccscscssssccsssscsssscssscssesssseessees Thermal paper specifications Manufacturers ssion Ordering paper from TPG INC sescssssscssssessssssssssccsssecssusecssnsesssneccssseeessseesssseeses 49 Ordering miscellaneous supplies cccccccscsccscscsssscssssssceeseees 49 Cash AWTS onnenn NRSR Power supply and power cords COMMUNICATION CADIES ou eessesesscnsesscnssecsensecceseseessesecnsseeeesseeessesceeseseseseeeseneeeee Forms Specificatii Sienen rria rain oi i aceeiasi Slip forms recommendations GHEGK SPECICATION S zicsess sissssstnsssecnss onsssecsnnsesensssecnscceanecsesndaconsasstassssdessesbassageabsits MICR reader additional information sssccssssseccessssceccseeecsenneeeeees 53 Ordering ribbon cassettes uo sssesssssecssecssecsssccssccsssecsuccsssecsuecesscesseeesecceseessecesees 53 Ordering extended slip tables esssssssscsssesseesssesssecesseesasecsecceseessseseseesees 53 Documentation and LOGOEZ Utility sssesscsssseesceesssescessseseseessseeeesssneeeesees 53 Appendix A USB Driver Installation ss ssssesossessossesoccosoesosoecoosoeoosoosossosoesoe
15. 8 Chapter 1 About this Guide This page intentionally left blank A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04 Chapter 2 About the Printer 9 Chapter 2 About the Printer Introducing the A760 ColorPOS printer Paper feed button Receipt On line cover paper status error LED green Receipt Front cover Slip or chock Cash drawer Power USB connector supply connector connector Back of printer ne RS 232C USB DIP 9 pin RS 232C Extended cor in configuration Switches communication slip table green sample shown connector The A760 ColorPOS two color printer is an extremely fast quiet and reliable point of sale POS printer It The printer s standard command set allows it to work with software written for TPG Inc or other compliant consists of two specialized printers in one compact package a two color thermal printer on top that prints receipts and an impact slip printer in front to print on forms and checks that you insert The thermal printer is optimized for ease of use in busy environments There is no ribbon or ink cartridge to change and you load the paper by simply dropping in a new roll The impact printer provides the power and flexibility necessary to print on checks or multi part forms up to five plies in a wide variety of sizes and orientations The A760 easily fits in an
16. A760 Two Color Thermal Impact Hybrid Printer User Guide 4 Contents Chapter 4 Using the Printer sccccccscssssscsscsssssssssesssssscsesssees 27 Printing on forms OF CHECKS cscccccssecsssceccsscssscseccssscessssssssssess 27 Verifying and validating checks sssesssssesssosocsssssososossssssosososssee 28 Clearing check flip paper jams sccsscssscssscsssseccsescssssescsesees 29 Printer CONFIQUIATIONS ccscsssccssescssscescssscessseccssssescsessssssesseass 30 Ethernet OP tloin ccssaseisesdsatcachisaccssess dacessiccstccssatesctctacestesiiebcnusetbecenalecencemantesdtoees 31 Configuring the printer ccscssccsssssscssssssssscsssseccsessesssescsscees COMMUNICATION interface eeesssesecceessessceesnsescesssseececsssteceeenusecceennsteccesneeceeentes RS 232C serial interface settings Parallel COMMUNICATION ssia Ethernet Settings ceuden en O AO Diagnostic modes ssssssssssssssssssssssssssesss Enable or disable data scope mode sssssssssssssssssssssssssssssssessrssrressesssssssssssssseese Enable or disable receipt test mode ssssssssssssssssssssssssssssssssssrerssrsnnssssssssesseese Enable or disable slip test mode sssssssssssssssesssssssssssssessrssssrsesssssssssssssssreese Enable or disable MICR test mode ssss ssssssssssssssssseessssnseoecessssoseensssoseeesssss 35 Enable or disable check flip test mode nssss sssssssssssssssssrssssssserssssssrsresssss 36 Setting the printer emu
17. Connect the cable to the host computer 5 Turn host computer on 6 After you have connected the printer you must go into the printer configuration menu Communication Interface submenu and set the interface type to parallel See page 32 to enter configuration menu Power supply cable Note To avoid damage to the printer connect the power supply cable last Communication connector panel RS 232C USB shown iS oA ab A T T T Power RS 232C USB supply communication connector connector connector Q 1 Plug the power cord into the power supply 2 Route the cash drawer and power supply cables through the strain relief as shown in the next page When the printer is configured for USB and the native Cable routing A760 D100 10 04 189 9200303 Rev D WARNING Using this device without a grounded outlet is a safety hazard and voids the printer Warranty Safety FCC and CE Mark designation 3 Plug the power cord into the power supply then plug the power supply into an outlet The green LED on the top cover will light up A760 Two Color Thermal Impact Hybrid Printer User Guide 24 Chapter 3 Setting up the Printer Cable routing To prevent the printer from becoming unplugged accidentally make sure the cables are routed as shown in the illustration below To the RS 232C IEEE 1284 parallel N or Ethernet connector when used To the USB h a S Strain connector when used RS 23
18. Enabled Disabled 7E Enabled 4096 10BaseT 00 E 0 70 00 35 CO 10 1 2 185 0 0 0 0 0 0 0 0 Disabled Enabled Disabled Enabled Enabled Disabled 437 850 852 858 860 863 865 866 1252 862 737 00 00 01 00 05 00 gt YES NO To enter Printer Config Menu 1 Flip DIP switch 1 up 2 Reset the printer while holding the Paper Feed button down 189 9200303 Rev D To change the current Ethernet settings or to set printer for Ethernet see Ethernet terminology and setup page 14 of the Programming supplement Ethernet Sample diagnostic printout Highlighted area shows Ethernet settings These settings can not be changed through the configuration menu and must be set by sending commands from the host See Ethernet terminology and setup page 14 of the Programming supplement A760 Two Color Thermal Impact Hybrid Printer User Guide 32 Chapter 4 Using the Printer Configuring the printer The configuration menu allows you to select functions or change various settings for the printer Instructions printed on the receipt guide you through the processes Note When changing the paper type you will need to either send the Set paper type 1D 81 mn command or use the Set Paper Type selection from the configuration menu See paper types available on page 48 Caution Be extremely careful changing any of the printer settings to avoid inadver
19. Recognition MICR check reader installed you may RS 232C interface you can place the printer up to 50 feet need to make additional adjustments to the printer s with the USB interface up to 15 feet from the host location computer and power supply j x PES Because devices such as CRT monitors or large metal Place the printer on a level surface and make sure there is surfaces affect the printer s magnetic field they can enough room to open the receipt cover to change the paper cause intermittent check reading errors and to open the front cover to change the impact printer s ribbon cassette Leave several inches around the printer for connecting and accessing the cables A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04 Chapter 3 Setting up the Printer 21 Connect the cables Cable connections are made at the back of the printer Caution Connect the cables to the printer before applying power The host computer should always be turned off before connecting communication cables Warning When instructed to connect the USB cable from the host to the printer be careful to plug it into the USB board connector only A Do not insert the USB cable into the Cash Drawer connector B on the left back of the printer Damage to the printer could occur If you are not sure of your printer configuration contact TPG Inc before proceeding Cash drawer Power Strain USB connector supp
20. and flow control is the same as the host application Native and RS 232C Emulation solutions Check for USB hub faults by plugging printer directly into host Make sure the printer model you are connecting to the computer supports the USB driver you have downloaded and installed USB driver is installed on Printer beeps but does not print host computer printer is recognized but does not print RS 232C Emulation solution only Check communication port assignment of application Determine serial port assignment of USB printer set application to the same port In Edgeport set automatic assignment of port numbers A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04 Appendix A USB Driver Installation 63 This page intentionally left blank A760 D100 10 04 189 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04
21. computer must have Internet access in order to download the drivers Keep in mind that as TPG Inc continues to improve its customer relations the architecture of the Web site may change 1 Using your preferred Web browser go to http www TPGprinters com 2 Go to the Service amp Support section off the main page 3 Go to the Downloads section 4 In the pull down menu select A795 then click continue 5 Scroll down for USB Printer Class Driver not operating system dependent and click View Detail Then click Zo Continue to download the driver 6 Run the EXE that you have downloaded and expand the files to a directory Install the native driver 1 Turn on the host computer 2 Turn on the printer Windows 98 Me 2000 XP 1 When the printer is connected and turned on the operating system will detect the new hardware and prompt for the location of the driver that you downloaded 2 The computer will prompt that a new device has been detected When you are given a chance to select the driver point the installation wizard to the files you expanded from the downloaded file 3 The printer beeps when the USB device has been recognized Note When a native USB solution is used the diagnostic printout will show either USB Driver Type TPG Inc or USB Driver Type Printer Class When the RS 232C USB Emulation is used no driver type will be shown Use the native driver For i
22. connector port on the printer A760 Two Color Thermal Impact Hybrid Printer User Guide of USB cable Computer end of USB cable 3 Route the cable from the printer as shown on the following page to provide strain relief 4 Plug the computer end of the USB cable into the computer 189 9200303 Rev D A760 D100 10 04 Chapter 3 Setting up the Printer 23 If installing the Ethernet communication cable Ethernet communication connector panel E jj Ethernet Power connector supply A connector 1 Host computer can remain on 2 Plug the printer end of the Ethernet cable into the Ethernet connector port on the printer A Make sure the connector snaps firmly in place 3 Plug the computer end of the Ethernet cable into the Ethernet port of the computer Make sure the connector snaps firmly in place 4 After you have connected the printer you must set the printer internal parameters for Ethernet operation See Ethernet terminology and setup page 14 of the A760 Programming supplement If installing the IEEE 1284 Parallel communication cable IEEE parallel communication connector panel a gt T Parallel Power communication supply connector connector 1 Turn off the host computer 2 Plug the communication cable into the connector at the bottom back of the printer 3 Secure the connector by tightening the screws 4
23. to either send the Set paper type 1D 81 mn command or use the Set Paper Types selection from the configuration menu See paper types available on page 48 Caution Be extremely careful changing any of the printer settings to avoid inadvertently changing other settings that might affect the performance of the printer The following functions and parameters can be changed in the scrolling configuration menu except as noted e Communication Interface RS 232C serial interface 9 pin RS 232C serial interface 25 pin Universal serial bus USB IEEE 1284 parallel Ethernet cannot be set see next page e RS 232C serial interface settings Baud rate Data bits can not be changed Stop bits can not be changed Parity can not be changed Hardware DTR DSR or software XON XOFF flow control Data reception errors Alternate DTR DSR e Diagnostic Modes Normal Datascope Receipt test Slip test MICR test Check flip test A760 Two Color Thermal Impact Hybrid Printer User Guide e Printer Emulations A760 native mode A756 emulation A758 emulation e Printer settings and functions Emulation software option sub menu Printer ID mode Default lines per inch Carriage return usage Default font Font size Slip position MICR printers Slip eject at receipt select Hardware options sub menu Printhead setting Paper type name Color density Print density mono Power supply wattage max power Alternate res
24. to http 5 Scroll down for A760 Win xx RS232 Emulation USB www TPGprinters com Drivers where xx 95 98 amp Me NT 2000 amp XP and click View Detail Then click To Continue to download the driver 6 Run the EXE that you have downloaded and expand the files to a directory 2 Go to the Service amp Support section off the main page 3 Go to the Downloads section 4 In the pull down menu select A760 then click continue Install the driver 1 Turn on the host computer Windows 95 98 Me XP NT 2000 2 Turn on the printer 1 Go to the location where you downloaded the driver Double click on the downloaded driver file 2 The computer will prompt that a new device has been detected When you are given a chance to select the driver point the installation wizard to the files you expanded from the downloaded file 3 The printer beeps when the USB device has been recognized Note When a native USB solution is used the diagnostic printout will show either USB Driver Type TPG Inc or USB Driver Type Printer Class When the RS 232C USB Emulation is used no driver type is shown A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04 Appendix A USB Driver Installation 59 Check the installation After you are finished installing the drivers you should check to make sure they were installed correctly Windows 95 98 Me
25. 2C Cash drawer USB Cash drawer IEEE 1284 parallel cable communication cable or Ethernet cable communication cable Test the printer The test prints a list of various printer settings Diagnostic form and partially cuts the paper if a knife is installed see sample on next page The test printout items may vary depending on the printer model This printout may be useful to a service representative if there is a problem If something appears to be wrong with the test printout such as missing or faded text see page 44 in the troubleshooting section in this document At the end of the test printout are instructions how to enter the configuration menu The configuration menu allows you to change the current settings of the printer See page 32 for more information on changing the configurations Push and hold paper feed button while closing receipt cover 1 To run the test either 3 Review this printout for printer settings If you wish a Open 1 then while holding down the paper feed to change any of these settings go to the button close the receipt cover 2 configuration menu as instructed at the bottom of the rintout OR p Caution Be extremely careful changing any of the b Press the paper feed button and the reset button at the same time The Diagnostic printout will print printer settings to avoid inadvertently changing other settings that might affect the performance of the printer 4 Make selections a
26. 89 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide 62 Appendix A USB Driver Installation USB driver installation troubleshooting This section lists some conditions you may run into during and immediately after driver installation If you think the condition may not be related to USB look in Chapter 4 Using the Printer Troubleshooting the printer That section describes other USB conditions which may arise or may not be apparent until after installation Additional information on most of the conditions below can be found within this appendix Conditions Characteristics Solution USB printer not recognized by host Red LED on USB jack is off computer Check that host has functional USB hardware Check the host for USB hub conflicts Check for USB driver in Device Manager make sure system requirements for driver are met and the correct driver was installed Make sure the printer model you have supports the USB driver you have downloaded Some printer models support the Native USB solution and some support the RS 232C Emulation USB solution USB driver is installed on LED blinks then goes out host computer but printer is not recognized RS 232C Emulation solution only Check that the Edgeport driver installation is complete uninstall then reinstall driver Check that the printer firmware is Boot V3 05 Flash V3 02 or higher Check that the printer communication mode is serial
27. A760 Two Color Thermal Impact Hybrid Printer 99 gt New TPG Inc LogoEZ colorization Z utility information included Made under one or more of the following U S patents 4886381 5579043 5613787 5651624 5713678 5752779 5789916 5800080 5879090 5887999 5975776 6027266 6085973 6089450 6129465 6155483 6404452 6486902 6504331 5749277 6722754 6739773 6784909 Other U S and international patents pending eee A760 D100 Federal Communications Commission FCC Radio Frequency Interference Statement Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Information to the User This equipment must be installed and used in strict accordance with t
28. Hybrid Printer User Guide 12 Chapter 2 About the Printer Printer controls Receipt cover Receipt 0 ie Paper feed button 2 On line paper status error LED green Extended Slip in Reset slip table LED green button The printer has the following controls The printer also indicates its status when it is first turned on or after it has been reset by beeping A single beep indicates the printer has successfully completed its startup routine If the printer beeps in a single double or triple pattern at first power on please 3 The slip in LED indicates that a form is inserted call your service representative properly 4 The reset button clears the printer s memory or begins special modes 1 The paper feed button advances the receipt paper 2 The on line paper status error LED shows the printer status by shining or flashing A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04 Available printer configurations Chapter 2 About the Printer 13 There are several configurations of the printer depending on the combination of desired options Printer configuration identification See the sample below to determine the printer configuration The printer configuration identification model ID is located on the model label attached to the right side of the printer This information is also shown on the installation quality repor
29. PG Inc box click on Click Here to Contact Us 4 Fill in form information on window that comes up 5 Send 189 9200303 Rev D A760 D100 10 04 Remove the packing restraints Receipt cover Cardboard Sample paper roll 1 Open the front cover remove the foam restraint holding the carriage 1 2 Remove the cardboard support 2 from the slip path 3 Open the receipt cover 3 A760 D100 10 04 189 9200303 Rev D Chapter 3 Setting up the Printer 17 Receipt cover Front cover Carriage Foam restraint Paper roll supports Test printout 4 Remove the test printout 4 5 Lift the sample thermal paper roll out of the paper bucket and remove the paper roll supports 5 Continue to Load or change the receipt paper on next page A760 Two Color Thermal Impact Hybrid Printer User Guide 18 Chapter 3 Setting up the Printer Load or change the receipt paper Change the paper when either a colored stripe appears on the receipt paper or the printer s on line paper status error LED slowly flashes indicating that 15 10 feet of paper remains on the roll Change the paper as soon as possible to avoid running out of paper part way through a transaction If the on line paper status error LED blinks fast the paper is out Change the paper immediately or data may be lost The printer will not operate without paper but it may continue to accept data into memory from the hos
30. User Guide 28 Chapter 4 Using the Printer Verifying and validating checks If the printer has the optional MICR check reader checks are verified and then validated If the printer also has the optional check flip feature the printer is able to flip the check over and print on the front of the check First line of print guide Slip table To verify and validate a check 1 Place the check face down on the slip table with the bottom edge of the check to the right Move the check to the right until it aligns against the check guide 2 Slide the check straight forward into the printer until it stops The green slip in LED on the front of the printer comes on Note Hold the check to the right against the check guide and release it as soon as the printer begins to run 3 Follow the instructions on the host computer to complete the MICR process a When instructed by the host the check is fed into the printer read and backed out to a position ready for endorsement if desired A760 Two Color Thermal Impact Hybrid Printer User Guide Extended slip table Note To ensure that checks are properly verified and validated they must be free of folds and wrinkles and inserted correctly into the MICR printer Smooth a wrinkled or folded check for best performance Check orientation face down Do not fold check ENDORSE HERE DO NOT WRITE STAMP RESERVED FOR FINArees Green slip in LED Check g
31. XP 2000 1 Open the Device Manager window as you did when initially checking for USB support System Properties x General Device Manager Hardware Profiles Performance View devices by type View devices by connection a Display adapters a Floppy disk controllers EEE Hard disk controllers a Imaging Device 2 44 Keyboard aa Monitors a4 Mouse 2 9 Network adapters ad Ports COM amp LPT a Sound video and game controllers a System devices s Universal Serial Bus controllers ep Axiohm A758 Printer s Axiohm A758 Serial Ports Port 2 Ca Intel 82371AB5 EB PCI to USB Universal Host Controller S OPTI 82C861 PCI to USB Open Host Controller S USB Root Hub USB Root Hub z Properties Refresh Remove Print 2 Scroll down to Universal Serial Bus controllers The following devices should be displayed e TPG Inc A758 Printer e TPG Inc A758 Serial Ports Port is a number indicating the location of the port Note The TPG Inc A758 is a monochrome only thermal receipt printer The TPG Inc A758 and A760 both use the same USB controller 3 Scroll up to Ports 4 You should see a COM number and port description for the TPG Inc printer If the drivers are missing or are incorrectly listed the installation was not successful Install the drivers again A760 D100 10 04 189 9200303 Rev D Windows NT 1 Go to the Windows Start button and select Programs gt InsideOut Network
32. an approved TPG Inc ribbon cassette with the check flip option to prevent jamming or other ribbon problems Cassette Ribbon cassette shown in position Printhead Ribbon shield Replacing a used ribbon cassette Installing anew ribbon cassette 1 Open the front cover 1 by grasping the cover on each 1 Open the front cover 1 by grasping the cover on each side at the bottom and swing up side at the bottom and swing up 2 Pinch in tabs 2 of the old ribbon cassette and pull 2 Unwrap the new ribbon cassette and tighten the ribbon to remove it by turning the knob 3 on the cassette in the direction of the arrow 3 Continue to Installing a new ribbon cassette step 2 Caution DO NOT remove the mylar shield 3 Position the ribbon cassette onto the carriage as shown 4 making sure the ribbon is underneath the printhead 4 Snap the cassette into place and snap the front cover closed A760 D100 10 04 189 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide 20 Chapter 3 Setting up the Printer Choose a location y Receipt cover 280 mm 11 0 a Extended slip table 178 mm 7 0 SST e 229 mm 9 0 ka 264 mm 10 4 347 mm 13 7 The A760 printer takes up relatively little counter space If the printer has an optional Magnetic Ink Character and may be set on or near the host computer With the
33. andard ISO 1004 e Minimum check size 70 mm 2 75 wide x 152 mm 6 00 long e Maximum check size 95 mm 3 75 wide x 222 mm 8 75 long MICR reader additional information e The check must be flat and void of curls folds or wrinkles especially at the edges Wrinkled checks may rub against the ribbon causing them to become ink stained e Checks must be void of clips or staples Paper jams MICR read errors and or MICR head damage could occur e Immediately release the check once the printer starts to feed it Failure to release the check could skew it causing paper jams and MICR read errors Ordering ribbon cassettes To order ribbon cassettes contact your sales representative or order from TPG Inc at the following address or toll free number TPG Inc 950 Danby Road Ithaca NY 14850 Voice 1 800 377 2750 Stock numbers A152 0004 purple ribbon cassette 3 million character life Qty 12 A152 0005 black ribbon cassette 3 million character life Qty 12 A152 0011 purple long life ribbon cassette 5 million character life Qty 12 A152 0012 black long life ribbon cassette 5 million character life Qty 12 Ordering extended slip tables Contact a sales representative to order slip tables The numbers listed below are for reference only Suppliers may use other numbers A760 K280 A760 K28 1 Extended slip table standard Extended slip table short
34. class device This solution is best for customers who want to use Windows printer drivers Installing native drivers If you have any difficulties installing the driver or operating the printer after installation look in Appendix A USB Driver Installation USB driver installation troubleshooting page 62 Download the TPG Inc vendor class native driver Printer drivers are available for download from TPG Inc s corporate Web site The host computer must have Internet access in order to download the drivers Keep in mind that as TPG Inc continues to improve its customer relations the architecture of the Web site may change 1 Using your preferred Web browser go to http www TPGprinters com 2 Go to the Service amp Support section off the main page 3 Go to the Downloads section 4 In the pull down menu select A795 then click continue continued A760 Two Color Thermal Impact Hybrid Printer User Guide 5 Scroll down for A795 Native USB Drivers not operating system dependent and click View Detail Then click To Continue to download the driver 6 Run the EXE that you have downloaded and expand the files to a directory 189 9200303 Rev D A760 D100 10 04 Appendix A USB Driver Installation 57 Installing a native driver continued Download the Printer class native driver Printer drivers are available for download from TPG Inc s corporate Web site The host
35. configuration menu 2 Run a transaction from the host computer All commands and data sent from the host computer will be printed as hexadecimal characters as shown in the illustration A760 Two Color Thermal Impact Hybrid Printer User Guide 10 1B 76 7 oY 1C 12 20 20 20 20 20 20 20 20 20 20 20 20 2A 20 20 43 4F 4E 54 49 4E 55 CONTINU 4F 55 53 20 52 4F 4C 4C 20 20 2A 20 OUS ROLL x 20 20 17 1C 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 51 75 61 6E 74 69 Quanti 74 79 20 20 34 35 20 20 20 20 20 20 ty 45 20 20 20 20 20 20 20 20 20 24 31 36 16 2 17 iC 20 0 20 2020 65 To exit the data scope mode 1 Enter the configuration menu again See Configuring the printer page 32 2 Disable the data scope mode 3 Exit the configuration menu The printer is on line and can communicate normally with the host computer For more information about Seethis section Enabling the data scope mode Configuring the printer page 32 189 9200303 Rev D A760 D100 10 04 Chapter 4 Using the Printer 35 Enable or disable receipt test mode The receipt test mode verifies proper receipt printing Receipt test is enabled and disabled by selecting the Diagnostic Modes sub menu of the configuration menu See Configuring the printer page 32 for instructions on how to enter the configuration menu To run the Receipt test mode To exit the receipt test mode
36. cted conditions the printer communicates the information to the host computer and relies on the application to indicate what the condition is The information on the following pages describes some conditions that you may encounter conditions that you can easily fix and others that you will need to contact a service representative for You may be able to correct many of the conditions without calling for service However if a condition persists contact a service representative See Contacting a service representative at the end of this chapter If an unexpected condition has occurred take the following general steps 1 Cycle the power of the printer and note its behavior 2 Check the on line paper status error LED and compare its behavior to the following table A760 D100 10 04 189 9200303 Rev D Status LED behavior Power off Off Firmware download Fast blink Level 0 diagnostics Fast blink entered at power on or in reset Paper low Slow blink Temperature error Voltage error Cover open receipt slip or flip Fast blink Paper out Carriage jam Slip jam Flip jam Knife jam All other states On 3 Test the receipt printer or slip printer by printing a sample test print as described elsewhere in this document 4 Determine if the condition is with the thermal receipt printer or the impact slip printer and refer to the tables on the following pages If unexpected conditions arise whi
37. e BSS SROTCEMBVET COBSICA ENED CREST h SESERENSCEMHBVET When such trouble occurs the user may be required to take corrective actions Disclaimer Information in this document is subject to change without notice Consult your TPG Inc sales representative for information that is applicable and current TPG Inc reserves the right to improve products as new technology components software and firmware become available No part of this document may be reproduced transmitted or translated in any form or by any means electronic or mechanical for any purpose without the express written permission of TPG Inc Copyright Copyright 2004 by TPG Inc 950 Danby Road Ithaca New York 14850 USA All rights reserved Printed in USA Confidential Unpublished Property of TPG Inc Trademarks TPG Inc is a trademark of TPG Inc and its subsidiaries Microsoft Windows NT are registered Trademarks of Microsoft Corporation in the U S A and or other countries Inside Out Networks Inside Out EPIC and Edgeport are trademarks of Inside Out Networks All other trademarks and registered trademarks are the property of their respective holders Patents Made under one or more of the following U S patents 4886381 5579043 5613787 5651624 5713678 5752779 5789916 5800080 5879090 5887999 5975776 6027266 6085973 6089450 6129465 6155483 6404452 6486902 6504331 5749277 6722754 6739773 6784909 Other U S and in
38. ed not shown second to validate the selection on printout For more information about Seethis section e Stop bits can not be changed not shown on printout Setting the RS 232C Serial interface settings Configuring the printer e Parity can not be changed not shown on printout page 32 Parallel communication For the printer to operate in parallel you must go into the configuration menu Communication Interface submenu and set interface type to parallel Ethernet settings For the printer to operate with Ethernet a series of commands must be set within the printer These commands can only be set through the host computer and are not configurable through the printer configuration menu See A760 User programming supplement Ethernet terminology and setup page 14 A760 D100 10 04 189 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide 34 Chapter 4 Using the Printer Diagnostic modes To change the diagnostic modes enter the configuration menu select Set Diagnostic Modes from the main menu and select one of the following modes e Normal normal operating mode of the printer e Datascope the receipt printer prints incoming commands and data in hexadecimal format to help troubleshoot communication problems e Receipt test the receipt printer prints two code pages to verify proper printing of the receipt e Slip test the slip printer prints t
39. ensity Appleton Papers Inc USA Voice 800 922 1729 825E WisconsinAve Fax 800 922 1712 Appleton W1I54912 OptimaT1030 Light OptimaT1012A Standard Optima POS Plus Light OptimaT2162 Light Optima Superior Standard KanzakiSpecialtyPapers USA Voice 888 526 9254 20CummingsSt Fax 413 731 8864 Ware MA01082 2002 A760Two ColorThermal Impact Hybrid Printer User Guide P 300 Light P 310 Standard P 350 Standard P 354 Standard P 390 Standard TO 260 Standard TO 381L Standard 189 9200303 Rev D A760 D100 10 04 Chapter 5 Paper and Supplies 49 Jujo Thermal LTD Voice 358 2 8393 2900 AF50KS E3 Standard P O Box 92 FIN 27501 Fax 358 2 3893 2419 AP62KS E3 Standard Kauttua Finland Mitsubishi Int l Corp USA Voice 212 605 2000 P 5035 Light 520 Madison Ave Fax 212 605 2597 T 8051 Standard New York New York 10022 4223 TP 8065 Standard OJI Paper Company Ltd Voice 81 3 5550 3076 KF 60 Standard 5 12 8 Ginza Chuo ku Fax 81 3 5550 2950 PD 170R Light Tokyo 104 Japan PD 160R Standard Two color paper Qualified manufacturers Phone Paper grade density Kanzaki Specialty Papers USA Voice 888 526 9254 P 310 RB Red and Black 20 Cummings St Fax 413 731 8864 P 320 RB Red and Black Ware MA 01082 2002 P 320 BB Blue and Black Ordering paper from TPG Inc TPG Inc can provide paper in small lots to facilitate product evaluation and testi
40. esasees Starting the Edgeport utility 0 esssssecssseecessesecssesccsssesesseesesseecesseeese Serial port assignment in the Edgeport utility Uninstalling the driver cise dstssscetecsnvssstdssrsvdecdeccscsassssesveiesnncasaciasenalant USB driver installation troubleshooting s ssessesssesssesssssossosssse 62 Contents 5 189 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide 6 Contents This page intentionally left blank A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04 Chapter 1 About this Guide Chapter 1 About this Guide How to use this guide The guide is designed to help you find the information you need quickly and easily whether you are installing servicing or making adjustments to an TPG Inc printer The chapter headings are self explanatory and the index at the back can also point you in the right direction For basic printer setup refer to Chapter 3 Setting up the Printer This section has been written under the assumption that the printer will arrive pre configured For instructions on checking the configuration or reconfiguring the printer look in Chapter 4 Using the Printer Having problems Check the troubleshooting section in the back of Chapter 4 Need paper specs Look in Chapter 5 Paper and Supplies Where to find advanced technical information Since TPG Inc printers are shipped pre configured and have been desig
41. et board can be provided Communication cables are available for the RS 232C interfaces see below Power supplies are available in 55 watt or 75 watt versions 3 pin to 6 pin power connection adapter to allow previous version power supplies or terminal cables to be connected to the A760 Thermal receipt printer The optional receipt cutter Impact slip printer The slip table is available in either standard or an extended size An extended slip table is standard with the MICR check reader and flip options The Magnetic Ink Character Recognition MICR check reader is built into the slip station It reads checks that use standard E 13B or CMC 7 MICR fonts Check flip option after reading the MICR line on the front of the check and printing on the back the printer is able to flip the check over and print on the face of the check Electronics and firmware 2 MB expanded flash memory is available as factory configuration Communication cables RS 232C 9 pin or 25 pin available LogoEZ utility A760 D100 10 04 Logo and colorization utility is available from your TPG Inc representative or downloadable from www TPGptinters com Web site Provides a basic two color and logo format for receipts 189 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide 16 Chapter 3 Setting up the Printer Chapter 3 Setting up the Printer Unpack the printer Check the packing list Save all packin
42. et Hardware Options gt 6 clicks Set Paper Type gt 7 clicks Enter code then hold Button DOWN at least 1 second to validate Important Ensure that the configuration settings match your host computer if not enter the configuration menu to make changes Current printer tallies are printed after the diagnostic information and will vary per printer use Sample diagnostic menu and print test for serial connection show approximately 60 of size Ethernet diagnostic printout not shown Ethernet parameters can not be changed in the configuration menu A760 D100 10 04 189 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide 26 Chapter 3 Setting up the Printer This page intentionally left blank A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04 Chapter 4 Using the Printer Printing on forms or checks There are several types of transactions that may require the insertion of a form or check into the printer Credit card transaction requiring a merchant verification or authorization slip Multiple part forms such as credit transactions or merchandise returns Electronic funds transfers Chapter 4 Using the Printer 27 e Check printing printing the date payee and amount on the check face e Check endorsement Although the illustration below shows a check being inserted into the printer these instructions apply to any ty
43. et feature Knife option Paper low sensor MICR option MICR dual pass option Check flip option For more information about See this section Using the configuration menu to configure the printer Configuring the printer on page 32 189 9200303 Rev D A760 D100 10 04 Chapter 4 Using the Printer 31 Ethernet option Ethernet settings can not be changed in the configuration menu If printer is currently configured for Ethernet use refer to the Diagnostic Form printout for current settings A760 D100 10 04 A760 Diagnostics Form Model number Serial number Boot Firmware Revision CRC P N Flash Firmware Revision CRC P N H W parameters Flash Memory Size Flash Logos Fonts Flash User Storage SRAM Size Head setting Paper Type Name Print Density Mono Max Speed Max Power Alternate Reset Knife Paper Low Sensor MICR MICR Dual Pass MICR DC offset Check Flip Comm Interface RX Buffer Size Interface type Parameters MAC Address IP Address Net Mask Gateway LP Daemon Telnet Raw TCPIP Port BootP DHCP Inactivity Timeout Keep Alive Pings Resident Code Pages Available Paper Types Logo s defined User Char s defined D Type 0 Version 0 9001 A760 1125 A013551880 VET8t 49F7 E 26 Nov 01 VETGe 80CD 10 25 040ct 16 2001 2 Mbyte 320 kbytes O kbytes 512 kbytes 100 100 mm sec 55W Disabled Enabled Enabled
44. g Request an RMA process be sent to you if required 2 Pack the printer as follows Receipt cover Receipt Cardboard support A760 D100 10 04 189 9200303 Rev D a Place receipt paper between the receipt cover and the printhead for protection 1 b Remove the ribbon cassette move the carriage to the right 2 and place the foam restraint between the left side of the printer and the carriage to protect the carriage 3 Place the cardboard support on the slip table 4 d Place the printer in the plastic bag and foam pack place the packed printer in the box and secure the box with packing tape Write the RMA on the outside of the box and send the printer to the following address according to the RMA process TPG Inc 950 Danby Road Ithaca NY 14850 U S A RMA 907456 sample number for example only Remove ribbon cassette move carriage to the right Foam restraint A760 Two Color Thermal Impact Hybrid Printer User Guide 48 Chapter5 PaperandSupplies Chapter5 Paperandsupplies OrderingfromTPG Inc Printer parts accessories and small quantities of paper can be ordered directly from TPG Inc While the TPG Inc part numbers are listed here for your convenience keep in mind that these numbers may change before this guide is outdated To place an order or get more non technical information call your TPG Inc representative or the sales line at 800 732 8950 TPG Inc is able to p
45. g materials in case you need to repack the printer for shipping or storage Before installation check that all the items on this list have been shipped printers shipped in bulk may not include all these items e Printer enclosed in a plastic bag with foam pack Thermal receipt sample paper roll inside receipt bucket Test printout protecting the printhead inside receipt bucket e Cardboard support for cantilever on slip table Foam restraint for carriage behind front cover e Power supply with cable connecting to printer and power supply cord connecting to power outlet only if ordered with the printer Ribbon cassette e Installation quality report card complete and return to TPG Inc e A760 ColorPOS Two Color Thermal Receipt and Impact Slip Printer Setup Guide e RS 232C Communication cable from host to printer is available if ordered with printer Other cables must be obtained by the user A760 Two Color Thermal Impact Hybrid Printer User Guide To report any missing materials or to report a printer that was damaged during shipping call your supplier or call an TPG Inc representative at Sales General Information 1 800 732 8950 Service Operational Questions 1 877 209 0156 0r You can visit our Web set at http www TPGprinters com and contact us by email 1 Click on Contact TPG Inc on main page 2 Click on your region i e North America for USA 3 Inthe T
46. ge Drop in paper loading Paper type selection through command Set paper type 1D 81 m n or configuration menu Double high double wide bold inverse underlined superscript and subscript italics scalable and rotated print modes Resident character sets Code Pages 437 US 850 Multilingual 737 Greek 852 Slavic 858 with Euro symbol 860 Portuguese 862 Hebrew 863 French Canadian 865 Nordic 866 Cyrillic and 1252 Windows Latin 1 Prints standard bar codes Code 39 UPC A UPC E JAN8 EAN JAN13 EAN Interleaved 2 of 5 Codabar Code 93 Code 128 EAN 128 and PDF 417 two dimensional code Also prints ladder bar codes Host selectable 44 or 56 columns on 80 mm wide POS grade monochrome or two color thermal paper See page 45 for paper manufacturers 8 dots mm print resolution Up to 53 3 lines per second 180 mm second throughput print speed monochrome up to 29 3 line per second 100 mm second throughput print speed two color Standard receipt cutter LogoEZ utility compatible see options next page Impact slip printer Bi directional impact printhead designed for a very long life Snap on ribbon cassette Prints on forms up to five plies Horizontal flatbed slip table with an optional extension which is standard with the MICR check reader option Form insertion flexibility insert forms in front or from the side Form alignment sensors and LED indicator
47. ge the printer emulations settings select the Emulations Software Options sub menu of the main menu and answer Yes to Set the Printer Emulations printed on the receipt This will take you to the instructions for setting the printer emulation Caution Be extremely careful changing any of the printer settings to avoid inadvertently changing other settings that might affect the performance of the printer Press the paper feed button as instructed to select the printer emulation you want e A760 native mode e A758 emulation e A756 emulation A760 D100 10 04 189 9200303 Rev D Note The A756 and A758 emulations do not recognize the ColorPOS commands Note Press the paper feed button for at least one second to validate the selection For more information about Seethis section Setting the printer emulation Configuring the printer and print setup page 32 and Emulation modes page 25 of A760 Programming supplement A760 Two Color Thermal Impact Hybrid Printer User Guide 38 Chapter 4 Using the Printer Printer settings and functions To change the printer settings and functions enter the configuration menu select the sub menu from the main menu and answer the questions printed on the receipt until you come to the instructions for selecting the printer settings Caution Be extremely careful changing any of the printer settings to avoid inadvertently changing other settings that mig
48. guring the printer page 32 Contact a service representative The following problems all need to be corrected by a qualified service representative See the next section Contacting a service representative e MICR check reader not operating properly e Knife will not cycle or cut e Forms not feeding into the slip forms area properly e Platen will not open or close e Missing dots in slip or forms printing e Printer will not communicate with the host computer e Printer will not cycle or stop when required e Illegible characters e Paper will not feed Contacting a service representative For serious problems such as the printer not printing not communicating with the host computer or not turning on contact TPG Inc technical support at 1 877 209 0156 For self maintenance organizations a service guide service video when available and other service documents can be obtained from TPG Inc A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04 Returning a printer Chapter 4 Using the Printer 47 Follow these instructions if you need to return a printer for servicing 1 Ifyou are sending the printer to TPG Inc for repair call TPG Inc for a Return Material Authorization number RMA at 1 877 209 0156 in USA or email support TPGprinters com or go to the TPG Inc Web site at http www TPGprinters com Be prepared to answer questions concerning shipping and billin
49. he manufacturer s instructions However there is no guarantee that interference to radio communications will not occur in a particular commercial installation If this equipment does cause interference which can be determined by turning the equipment off and on the user is encouraged to contact TPG Inc immediately TPG Inc is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by TPG Inc The correction of interferences caused by such unauthorized modification substitution or attachment will be the responsibility of the user In order to ensure compliance with the Product Safety FCC and CE marking requirements you must use the power supply power cord and interface cable which are sold for use with this product or which meet the following parameters Power Supply UL Listed QQGQ Class 2 power supply with SELV Secondary Extra Low Voltage non energy hazard output limited energy source input rated 100 240 Vac 1 5 0 8 A 50 60 Hz output rated 24 Vdc 2 3 A for 55 watt unit 100 240 Vac 2 0A 50 60 Hz output rate 24 Vdc 3 125 A for 75 watt unit Use of this product with a power supply other than the TPG Inc power supply will require you to test the power supply and TPG Inc printer for FCC and CE mark certification Communication Interface Cable A shielded 360 degree inte
50. hitecture personal computers have the hardware to support USB and a large number of computers exist that have both the hardware and software support required to interface with USB peripherals Advantages of USB connections USB has a number of advantages over Application Compatible Escape Commands connection schemes e g serial RS 232C parallel IEEE 1284 These advantages include e High Speed up to 12 MB second for high speed devices e Plug and Play Devices are automatically recognized and configured at installation Hot plug Bus supports installation and removal of devices with the power applied e Up to 127 devices One host can support up to 127 devices with the use of hubs e Free ports Most PC architecture machines contain two USB ports in the base hardware These advantages have become attractive to the POS industry for a couple of reasons Additional POS devices Some POS systems are required to host more peripherals than can be supported by two RS 232C ports typical in a platform With the addition of one or two USB connectors the platform can now support the additional devices that had previously required a serial port expander card Higher bandwidths New devices coming into use have bandwidth requirements that are higher than the bandwidth that can be supported on Application Compatible Escape Commands interfaces These devices include image scanners and printers As the speed and capab
51. ht affect the performance of the printer Note Jf it becomes necessary to clear lasting printer tallies please contact an TPG Inc representative for instructions Press the paper feed button as instructed to select the printer settings you want Select the emulation software options sub menu to set e Printer ID mode This function is used to determine what printer ID value is returned in response to a Transmit printer ID command 1D 49 n when the printer is in A756 emulation mode The printer can be configured to send back the ID of the A760 A758 or A756 e Default lines per inch This function allows you to set the default for lines per inch to either 8 13 lines per inch 7 52 lines per inch 6 77 lines per inch 6 00 lines per inch e Carriage return usage This function allows the printer to ignore or use the carriage return hexadecimal 0D command depending on the application Some applications expect the command to be ignored while others use the command as a print command A760 Two Color Thermal Impact Hybrid Printer User Guide Default font Sets the default font for monochrome two color and Application Compatible Escape Commands emulations Font size Allows user to set font size for the emulation being used Slip position MICR printers This function is used by manufacturing to align the carriage Slip eject at receipt select When enabled the printer ejects the slip when receipt is
52. ication cables Length Order number RS 232C 25 pin male printer 2 meters 6 6 A141 0005 to 9 pin female host RS 232C 25 pin male printer 6 meters 19 7 A141 0006 to 9 pin female host RS 232C 25 pin female host 3 meters 9 8 A141 0008 to 9 pin female printer RS 232C 9 pin female ferrite host 3 meters 9 8 A141 0007 to 9 pin female printer USB Not available IEEE 1284 parallel Not available Ethernet Not available Obtain a standard USB cable 3 meters 9 8 in length from any supplier A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04 Chapter 5 Paper and Supplies 51 Forms specifications The A760 prints on single or multiple part forms in the slip station up to five part forms Forms and slips must meet the following requirements e Front insertion minimum 51 mm 2 00 wide 68 mm 2 68 long e Side insertion minimum 203 mm 8 0 wide 51 mm 2 0 long Single ply forms should be on paper that is greater than 15 pounds e Multiple part forms up to five parts should be no thicker than 0 40 mm 0 016 and a minimum thickness of 0 08 mm 0 003 Important Do not use forms containing holes along the top or right edge Forms for use with flip check minimum 51 mm 2 00 wide 70 mm 2 75 long Slip forms recommendations The slip form should be flat and void of curls or wrinkle
53. ility of POS printers increases the performance of the printer in an application can become limited by the speed of the communications interface USB provides ample bandwidth to support current and future POS printer requirements Advantages of the TPG Inc USB solution TPG Inc provides two USB solutions If your application is designed to talk to the printer as an RS 232C device we offer an RS 232C Emulation USB Driver If your application is capable of talking to a USB device we offer a Native USB Driver A760 Two Color Thermal Impact Hybrid Printer User Guide The RS 232C Emulation USB driver is compatible with PCs that run Windows 95 OSR 2 1 and up 98 Me NT SP 3 and higher 2000 or XP The native USB driver having two versions TPG Inc solution or Printer Class solution is compatible with PCs that run Windows 98 Me 2000 or XP See Appendix A for more information 189 9200303 Rev D A760 D100 10 04 Chapter 2 About the Printer 11 About the Ethernet Interface Option Ethernet is a base band Local Area Network used to TPG Inc s POS implementation is 10baseT This connect multiple personal computers and peripherals configuration of speed cable and connector design stations over twisted pairs of wire or co axial cable It allows installation and reconfiguration simplicity Print closely resembles IEEE 802 3 specification jointly speed may be reduced during heavy network traffic developed by Digital Equip
54. l the USB driver the host computer must be equipped with a USB port If it is not you will need to install a USB interface card Windows 95 OSR 2 1 and up 98 Me 2000 and XP operating systems provide native support for USB while the Windows NT operating system does not so there will be extra steps to install the RS 232C Emulation USB driver on this operating system Follow the instructions that come with the driver Checking for USB support on the host computer Make sure that the host computer is equipped with a USB port by checking the back of the computer If the computer does not have USB hardware install a third party USB card Windows 95 98 Me 2000 XP 1 If you have Windows 95 the operating system 4 Click the Device Manager tab version should read 4 00 950 B Right click on the My Computer icon on the desktop and choose Properties from the pop up menu The version will be listed on the General tabbed page of the System Properties dialog If your system is not current you will need to upgrade to Windows 95 OSR 2 1 and operation If this entry does not appear consult your up 98 or Me before proceeding computer documentation to see if USB must be enabled in the BIOS set up 5 In the Device Manager window scroll down the list of installed hardware devices until you find an entry that reads Universal serial bus controller If this entry exists the host computer is set up for USB 2 Open the Control Panel
55. lations oc ssssssessssecseeccseecsscccssecsseceseecsneccssecsssecsseeess 37 Printer settings and FUNCTIONS ssesssscssssecsssescssssccssneccssseccssssccssuecessneccssneeesses 38 Select the emulation software options sub menu to set 38 Select the hardware Options sub menu tO set sssecsseecseccetecseecseees 39 Preventing overheating of the printhead cccsscssscsssceees 40 Troubleshooting the printer ccccccscsccssccsssssssssssccssessscsesees 41 Printer DE SDS erscsesccesczsscsciaseatssstnsscsoecconscatesssssccsseccnasssavisbascansecessieidersoseettuisnibeceascsneted 42 Printer will MOE PPM scssicisccsnssasivecssecsnsesoscesnseccssectassnavssteacansscessissasccoesnaasbsabeanbesetesiin 42 On line paper status error LED flashes sescssssscsssseccsseecssscccsscccssesccssneeees 43 Slip in LED does not light rectangular green LED on slip table 43 Poor forms Print quality sssini isise nas 44 Poor receipt Print Quality ou esseessssecssecsssccseccsccsssecsecsseccsuceesseesuseesseesseeeseeees 44 Slip station MICR and flip problems sssssssscscsssecceesseseescssseecessnseeceesneeeeeees 45 Knife does NOt OPCLAate sasini inai rn iin 46 Other conditions sesssssesesoesscsesoesossesossoesosoesoesosossossoeossoesoesosossossees 46 Contacting a service representative se ssessssesessssssssscssssssssssssse 46 Returning a printer ssssssisssissssssssinssssssoinssssoossssssssossssssosssossssssssossssss
56. le installing the USB driver take a look in Appendix A USB Driver Installation Installation troubleshooting on page 62 A760 Two Color Thermal Impact Hybrid Printer User Guide 42 Chapter 4 Using the Printer Printer beeps Condition Possible causes Whattodo Printer beeps in a single double or triple pattern at first power on the on line paper status error LED blinks in the same pattern and the printer won t power up The printer has a problem with its electronics Contact a service representative Printer beeps during normal operation manual The printer may be programmed to Consult your application software beep during normal operation by the software application used on the host computer Printer will not print Condition Possible causes What to do The on line paper status error LED is blinking and the printer won t print The receipt paper may be out the cover open the knife jammed the supply voltage out of range or the printhead temperature out of range Check that the receipt paper is properly loaded and covers are closed See the table at the beginning of this section For problems not user correctable contact a service representative Printer doesn t have power LED not on Power supply may be defective If the power supply is plugged in but does not come on you will need to order a new power supply See Power supply and power cords
57. lled on one host Using the Edgeportutility The Edgeport utility functions the same in all systems However accessing it varies according to system so follow the access instructions that apply to the host computer Starting the Edgeport utility Windows 95 98 Me XP 2000 1 Open the Device Manager and make sure View devices by type is selected 2 Scroll down to Universal Serial Bus controller and expand the list by pressing the button You will see two entries for the A758 3 Select the printer and click Properties 4 Select the Details tab then press the Details button to start the Edgeport utility Window NT 4 0 1 Go to the Windows Start button and select Programs gt InsideOut Networks Utilities gt Edgeport Configuration Utility Serial port assignment in the Edgeport utility e To determine the printer s serial port assignment go to the General window and click on the A758 printer entry A760 Two Color Thermal Impact Hybrid Printer User Guide e To assign a specific serial port to the printer go to the General window e To assign a specific serial port to a specific USB port go to the Advanced window 189 9200303 Rev D A760 D100 10 04 Appendix A USB Driver Installation 61 Uninstalling the drivers Edgeport Properties oe 1 Start the Edgeport utility 3 Click the Uninstall button and follow the on screen 2 Click the Advanced tab instructions A760 D100 10 04 1
58. ly relief connector connector CAUTION DO NOT plug the USB cable here Back of printer DIP RS 232C communication Parallel amp Ethernet switches connector connectors not shown 9 pin shown Note Connector panel varies with printer configuration parallel and ethernet connector versions not shown Cash drawer cables The cash drawer cable connects the printer to one or Y cable two cash drawers s Cash Warning Be careful to connect correct cable into drawer printer cash drawer connector Print 1 Plug the cable into the cash drawer connector ee standard phone jack located at the rear of the aoe printer Note If your system has two cash drawers attach a Printer connector Y cable to the printer s cash drawer connector as standard phone jack shown A760 D100 10 04 189 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide 22 Chapter 3 Setting up the Printer Communication cables The communication cable connects the printer to the host computer If installing the RS 232C communication cable RS 232C 9 pin communication connector panel gt SG T T Power 9 pin RS 232C USB supply communication connector connector connector not used 1 Turn off the host computer 2 Plug the communication cable into the connector at the bottom back of the printer RS 232C 25 pin or parallel communication connect
59. m half of characters are missing Printhead is defective Contact a service representative Print cassette ribbon jams when check flip option is used Improper ribbon cassette An approved TPG Inc cassette must be used with the check flip option Replace cassette with a cassette approved for the check flip option Slip station MICR and flip problems Condition Possible causes What to do Slip table LED does not come on Form or check not inserted properly Line up the form or check against the check guide wall and slide it toward the back of the printer until it contacts the form stop and can t go any further Extra long forms may need to be inserted from the side to disengage the Form Stop See Printing on forms or checks page 27 or Verifying and validating checks page 28 Forms or checks skew or catch in the slip station There is an obstruction or paper jam in the slip station Open the front cover and check for any paper jams or obvious obstruction in the slip station Clear the obstruction or jammed paper The optional check flip mechanism doesn t work continued A760 D100 10 04 There is an obstruction or paper jam in the check flip mechanism 189 9200303 Rev D See Clearing check flip paper jams page 29 A760 Two Color Thermal Impact Hybrid Printer User Guide 46 Chapter 4 Using the Printer Slip station MICR and check flip problems
60. ment Intel and Xerox conditions Some 100baseT 100Mbs environments Originally invented by Xerox Ethernet is a carrier sense can be supported if the network has implemented auto multiple access collision detect network CSMA CD It negotiation features that automatically down switch to a is designed to serve in networks with sporadic 10Mbs data rates upon detection of slower attached occasionally heavy traffic environments stations Summary of Design Features Ethernet Type Speed Cable Connector Network Status LEDS MAC address configuration IP address configuration Protocol Support Client Support 10baseT 10Mb sec 2 twisted pairs Maximum cable segment length between stations is 100m Shielded RJ 45 communications connector will provide peripheral shielding capability for twisted pair cables Transmit active Receive active Link integrity and Board select Stored in EEROM Specify IP BOOTP Raw TCP LP TELNET with binary and timing mark support Windows 95 98 2000 NT with standard Native com serial emulation port Windows 95 98 2000 NT with TCP IP implemented by customer Windows 2000 NT with standard windows drivers UNIX with TCP IP implemented by customer See If installing the Ethernet communication cable section page 23 this manual and Ethernet terminology and setup in the A760 User programming supplement pages 14 and 136 A760 D100 10 04 189 9200303 Rev D A760 Two Color Thermal Impact
61. munication interface you want Communication Interface from the main menu and answer Yes to SET INTERFACE TYPE printed on the receipt e Communication interface RS 232C interface USB see Appendix A USB driver installation IEEE 1284 parallel see below Caution Be extremely careful changing any of the printer settings to avoid inadvertently changing other settings that might affect the performance of the printer Ethernet see Ethernet settings below RS 232C serial interface settings To change the RS 232C serial interface settings enter the configuration menu select Set Communication Interface from the main menu and answer No to SET INTERFACE TYPE printed on the receipt This will take you to the instructions for selecting the RS 232C settings Caution Be extremely careful changing any of the printer settings to avoid inadvertently changing other settings that might affect the performance of the printer Press the paper feed button as instructed on the configuration menu to select the RS 232C settings you want to change e Hardware flow control Software XON XOFF e Baud rate 115200 baud 57600 baud Hardware DTR DSR 38400 baud e Data reception errors 19200 baud Ignore errors 9600 baud Print 4800 baud Alternate DTR DSR 2400 baud Enabled 1200 baud Disabled Note Press the paper feed button for at least one Number of data bits can not be chang
62. ned to operate with no maintenance this guide provides only essential technical and configuration information TPG Inc also has a programming supplement for this printer with more detailed discussion of programming capabilities The A760 Programming Supplement has been developed as a companion to the User Guide and includes additional programming information The A760 Service Guide is available to qualified service technicians who have been certified by TPG Inc to perform advanced procedures Because of the printer s wide array of printing capabilities you may prefer to contact TPG Inc support for more assistance A760 D100 10 04 189 9200303 Rev D Download manuals The A760 Setup Guide A760 User Guide and A760 Programming Supplement can be downloaded from the TPG Inc Web site in pdf format http www TPGprinters com in the Service and Support window Support For more advanced procedures and troubleshooting you may need to refer to the printer s programming or service guides or speak to TPG Inc technical support Your TPG Inc representative is also able to provide you with necessary information Additional information about TPG Inc s products and services is posted on the TPG Inc Web site at http www TPGprinters com The Web site can also direct you to service and support within your area or e mail support TPGprinters com A760 Two Color Thermal Impact Hybrid Printer User Guide
63. ng To order monochrome paper rolls directly from TPG Inc use the following part numbers Standard density 50 Rolls 90 mm dia TPG Inc A152 0034 Light density 50 Rolls 90 mm dia TPG Inc A152 0035 Ordering miscellaneous supplies Cash drawers Order cash drawers from the following suppliers Cash drawers Number NCR 7052 K657 M S Cash Drawer Corp EP 125 Kseries EP 127 EP 102 APG Cash Drawer Model 322 Indiana Cash Drawer Model SLD A760 D100 10 04 189 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide 50 Chapter 5 Paper and Supplies Power supply and power cords Other suppliers may use different part numbers Item Type Number 55 watt power supply with attached A760 K330 cable to printer and U S power supply cord 75 watt power supply with attached A760 K331 cable to the printer and U S power supply cord 55 watt power supply attached cable A760 K301 75 watt power supply attached cable A760 K302 Power supply cord to outlet United States A760 K320 International no plug A760 K321 United Kingdom A760 K322 S EV A760 K323 Australia A760 K324 International with plug A795 K326 6 pin female to 3 pin male power adapter A760 K303 3 pin female to 6 pin male power adapter A760 K304 Power supply mounting bracket A760 K309 Communication cables Other suppliers may use different part numbers Commun
64. nical support if you have any questions e Print density monochrome papers only Adjusts printhead energy level to darken printout or adjust for paper variations When the printer prints high density color print lines text or graphics it automatically slows down Factory setting is 100 WARNING Choose a print density setting no higher than necessary to achieve acceptable print density Failure to observe this rule may result in a printer service call and may void the printer warranty Running at a higher energy level will reduce the printhead life Consult your TPG Inc technical support specialist if you have questions A760 D100 10 04 189 9200303 Rev D e Power supply wattage Max power You can choose between a 55 watt or 75 watt power supply This matches the wattage of the printer to the power supply 55 watt power supply standard 75 watt power supply Enables printer to optimize speed at higher dot coverage e Alternate reset feature This feature allows you to reset the A760 by opening and closing the front cover instead of using the dip switch or reset button e Knife option This should only be changed if the option is added or removed e Paper low sensor Senses when the paper roll is getting low on paper See Troubleshooting section Receipt paper is low page 42 e MICR option Allows the user to enable or disable the MICR option to read checks This setting should only be changed if the opti
65. nstructions on using the native driver please see the documentation bundled with the EXE that you have downloaded and expanded A760 D100 10 04 189 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide 58 Appendix A USB Driver Installation The RS 232C Emulation USB solution The TPG Inc RS 232C Emulation USB solution eliminates any cost associated with porting applications to USB by implementing a USB solution that emulates standard RS 232C serial communication Application developers only have to direct their software to the virtual RS 232C serial port created by the TPG Inc RS 232C Emulation USB driver to use the printer The RS 232C emulation is accomplished by the use of Edgeport drivers provided under license to TPG Inc from Inside Out Networks You need the correct model of TPG Inc printer to work with this driver solution Installing the RS 232C USB printer driver If you have any difficulties installing the driver or operating the printer after installation look in Appendix A USB Driver Installation USB driver installation troubleshooting page 62 Download the driver Printer drivers are available for download from TPG Inc s corporate Web site The host computer must have Internet access in order to install the drivers Keep in mind that as TPG Inc continues to improve its customer relations the architecture of the Web site may change 1 Using your preferred Web browser go
66. on is added or removed e MICR dual pass option This feature when enabled allows the printer to attempt a second reading of the check MICR number if the first attempt was unsuccessful e Check flip option Allows the user to enable or disable the check flip feature This should only be changed when the option is added or removed For more information about Seethis section Setting the printer functions Configuring the printer and settings See page 32 A760 Two Color Thermal Impact Hybrid Printer User Guide 40 Chapter 4 Using the Printer Preventing overheating of the printhead There are restrictions on the duty cycle because of the heat generated by the thermal printhead when printing solid blocks regardless of the length of the block in relation to the print line The restrictions are ambient temperature the percentage of time measured against one minute of continuous solid printing and the amount of coverage Keep in mind that the ambient temperature may be affected by factors such as direct exposure to sun or close proximity to heating elements Caution When the duty cycle exceeds the limits shown To avoid this problem do one or a combination of the in the table the receipt printhead will heat up and following hut down Thi d the printhead Pe a eeprom 1 Reduce the amount of coverage 2 Reduce the time of continuous solid printing 3 Reduce the ambient temperature Allowable duty cycle
67. or panel eao ji Power 25 pin RS 232C supply communication connector connector 3 Secure the connector by tightening the screws 4 Connect the cable to the host computer 5 Turn host computer on If installing the USB communication cable USB communication connector panel EJee AA Power RS 232C USB supply communication connector Printer end connector connector of USB cable 1 Host computer can remain on 2 Plug the printer end of the USB cable into the USB connector port on the printer A 3 Route the cable from the printer as shown on the following page to provide strain relief 4 Plug the computer end of the USB cable into the computer Make sure the USB symbol on the connector is facing up when you plug it in Computer end of USB cable After you have completed setting up the printer you can install the USB driver onto the host computer Download the USB driver to the host computer from the TPG Inc corporate Web site at http www TPGprinters com Downloads can be found in the Service amp Support section of the site For full instructions on downloading and installing the drivers see Appendix A USB Driver Installation page 55 If installing the Powered USB cable Powered USB communication connector panel Powered USB connector 1 Be sure the host computer is powered off 2 Plug the printer end of the USB cable into the USB
68. p an inserted check only It does not read the check Check flip test is enabled or disabled by selecting the Diagnostic Modes sub menu of the configuration menu See Configuring the printer page 32 for instructions on how to enter the configuration menu Slip table To run the check flip test mode 1 Enable the check flip test mode 2 Exit the configuration menu 3 Insert a check lengthwise and face down into the slip station as if validating See Verifying and validating checks page 28 Note You must use a check to conduct the test The test will not run if a slip or form is inserted 4 Push paper feed button The check is flipped and returned but no printing is performed A760 Two Color Thermal Impact Hybrid Printer User Guide Paper feed button Extended slip table Check orientation face down Do not fold check ENDORSE HERE DO NOT WRITE STAMP RESERVED FOR FINAre Green slip in LED Check guide To exit the check flip test mode 1 Enter the configuration menu and Diagnostic Modes sub menu again See page 32 2 Disable the Check flip test mode 3 Exit the configuration menu The printer is on line and can again normally communicate with the host computer 189 9200303 Rev D A760 D100 10 04 Chapter 4 Using the Printer 37 Setting the printer emulations Printer emulations determine what commands are available to the printer To chan
69. pe of form The A760 can print on forms up to five parts thick Electronic check PAY TO THE ORDER OF DOLLARS MEMO O3bcOUS9be Ob BOOMORCIT EI Abe First line of print guide Slip table To print on a form or check 1 Insert the form or check check shown in the illustration from the front and place it on the slip table with the print side up If the form is extra long you may need to insert it from the side A slight resistance may be felt when the form comes in contact with the form stop Slide the form or check to the right until it aligns against the check guide Slide a short form or check toward the back of the printer until it contacts the form stop it will not be able to go any further A760 D100 10 04 189 9200303 Rev D Check orientation Front cover non flip model Green slip in LED Check guide Extended slip table For a long form position it appropriately using the first line of print guide on the left side of the printer The green slip in LED on the slip table turns on when the form or check is properly inserted the form has to cover two sensors on the slip table 4 Follow the instructions from the host computer The printer begins printing 5 Remove the form or check after it has been fed back out 6 Follow the instructions from the host computer to finish the transaction A760 Two Color Thermal Impact Hybrid Printer
70. rface cable must be used with this product The shield must be connected to the frame or earth ground connection or earth ground reference at EACH end of the cable Use of a cable other than described here will require that you test the cable with the TPG Inc printer and your system for FCC and CE mark certification Power Cord A UL listed detachable power cord must be used For applications where the power supply module may be mounted on the floor a power cord with Type SJT marking must be used For applications outside the US power cords which meet the particular country s certification and application requirements should be used Use of a power cord other than described here may result in a violation of safety certifications which are in force in the country of use Industry Canada IC Radio Frequency Interference Statement This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Voluntary Control Council for Interference VCCI Radio Frequency Interference Statement This is a Class A product based on the standard of the Voluntary Control l TORE HEMBERSRRMSALMHUMA VCCI DE Council for Interference by Information Technology Equipment VCCI If this EOC ISRARRRREETH COMBERERR CHAT SCE equipment is used in a domestic environment radio disturbance may aris
71. rovide paper in small lots to facilitate product evaluation and testing Contact your TPG Inc representative for more information on ordering Orderingthermalpaper Thermal paperspecifications The printer requires qualified thermal paper with the following dimensions Width Diameter Length 80 0 2 mm 3 15 0 02 90mm max 3 54 The paper must not be attached at the core Use paper with a colored stripe at the end to indicate that the paper is running low 98 meters 322 2 4 milthick The above lengths are based on a core diameter of 22 0 5 mm 0 87 outside 11 5 0 5 mm 0 45 inside Manufacturers Contact the converter of your choice to order paper TPG Inc recommends the following paper grades produced by their respective manufacturers There are a number of paper converters qualified to provide this paper provided the POS rolls are from these recommended grades Note When changing paper type you will need to set the printer to that paper type by sending the Set Monochrome blackink paper paper type command 1D 81 m n or by changing the paper type setting in the configuration menu See Programming Supplement or page 32 to enter the configuration menu Caution Use of other non TPG tested approved papers may result in excessive print head contamination light print missing print and or void the printer warranty Qualified manufacturers Phone Paper grade d
72. s especially at the top e Considerations for glued edges on slip paper a No glue on bottom edge 1 A760 D100 10 04 189 9200303 Rev D Glued portion Paper feed direction b Right or top edge 2 Paper feeding and insertion are affected by gluing method length of edge and quality of glue used c Left edge or wide slip paper 3 Skewing may occur A760 Two Color Thermal Impact Hybrid Printer User Guide 52 Chapter 5 Paper and Supplies Slip MICR sensor head Sr Slip LED sensor Slip side guide 19 mm 0 747 8 mm 0 315 6mm 0 236 __ Slip edge Paper feed direction Paper holes and low reflection prohibited areas B A The Slip LED sensors use a reflective photo sensor e Do not use paper that has holes on dark areas with low reflection less than 60 reflection at the slip e Do not use paper that has holes or is translucent at ie sensor location See B in above illustration the Slip LED sensor location See A in above illustration e Thin paper should be used between the top and bottom sheets of multi ply paper Thick paper reduces the copy capability A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04 Chapter 5 Paper and Supplies 53 Check specifications Check specifications for paper are defined by American Standards ANSI X9 13 and ANSI X9 18 and International St
73. s Utilities gt Edgeport Configuration Utility Edgeport Properties x General Version Advanced Information 3 Part COM2 il Configure 2 A window opens up that should contain the name of the printer and the port assignment If this information is not listed the installation was not successful Install the drivers again A760 Two Color Thermal Impact Hybrid Printer User Guide 60 Appendix A USB Driver Installation Configuring serial port number assignments There are three ways that the Edgeport utility assigns serial port numbers to the printer The serial port assignments are controlled and stored in the host computer not the printer You can change the way assignments are made in the Edgeport utility Serial port configuration methods Automatic default When the printer is plugged into the USB port of the host and the drivers are loaded the printer will default to the next available serial port number In many cases this is exactly what is desired Assigning a serial port to the printer If the default assignment does not meet the requirement of the installation you can assign a different serial port to the printer Assigning a specific serial port to a specific USB port This option is only available in Windows 98 NT XP and 2000 In certain installations it is desirable to associate a serial port number with a specific USB port e g multiple identical printers insta
74. s instructed on the printout 2 When the printer begi inting let f th ee ee R a E See page 32 for more information feed button The diagnostic printout will print A760 Two Color Thermal Impact Hybrid Printer User Guide 189 9200303 Rev D A760 D100 10 04 Paper type can be changed in the configuration menu Paper types and grades available Type 0 Type 1 Type 4 Type 5 See page 48 and Programming Monochrome grades Kanzaki P 310 Two color grades Kanzaki P 310 RB Two color grades Kanzaki P 310 BB Two color grades Kanzaki P 320 RB guide for more information When the printer is configured for USB and the native USB solution driver is used this location will show either USB Driver Type TPG Inc or USB Driver Type Printer Class If the RS 232C USB emulation solution driver is used nothing is printed here See User Guide Appendix A lt Chapter 3 Setting up the Printer 25 Alternate DTR DS A760 Diagn Model number Serial number Boot Firmware Revision CRC P N Flash Firmware Revision CRC P N H W parameters Flash Memory Size Flash Logos Fonts Flash User Storage SRAM Size ostics Form A760 1125 A012451679 V1 03 FFDE 189 7600118A V1 05 7196 189 7600117A 1 Mbyte 320 kbytes 0 kbytes 256 kbytes D setting Paper Type Name olor Density Adj Print Density Mono Max Speed Max Power
75. selected 189 9200303 Rev D A760 D100 10 04 Chapter 4 Using the Printer 39 Select the hardware options sub menu to set e Printhead setting This setting is the printhead energy rating and must match the rating marked on the the front right of the thermal mechanism in the printer Whenever a new thermal mechanism is installed this setting must match the indicated energy rating on the mechanism See A760 Service Guide for replacing the thremal mechanism e Paper type name Sets the printer to optimum performance for paper being used This can also be done through the command 1D 81 m n See Programming Supplement for command usage or page 32 to enter the configuration menu Available paper types may vary Currently these are 4 types 0 monochrome Kanzaki P 310 1 two color Kanzaki P 310RB 4 two color Kanzaki P 320BB 5 two color Kanzaki P 320RB See page 48 for available paper manufacturers e Color density Adjusts printhead energy level to darken color printing or adjust to paper variations When the printer prints high density color print lines text or graphics it automatically slows down Factory setting is 100 WARNING Choose an energy level no higher than necessary to achieve a dark printout Failure to observe this rule may result in a printer service call or voiding the printer warranty Running at a higher energy level will reduce the printhead life Consult your TPG Inc tech
76. sesss 15 Chapter 3 Setting up the Printer sccsccsssssscscsssccssscsscsesseees 16 Unpack the printer sssssssssesssesosssosssescecsossosscsessosesossossssssossosesossssee 16 Check thepacking list sacrate sssrin iiis 16 Remove the packing restraints e ssesssssssssessosesossossssssossosesosessee 17 Load or change the receipt paper ssssssssesssesosescessesosesossosessssosse 18 Installing or replacing the ribbon cassette esssesssesessssessesssse 19 Replacing a used ribbon cassette sssssssssssssssesssessssssssssssssssreesesssnsssssseesreese 19 Installing a new ribbon cassette ssssssssessssssssssssssessssssssesssessreeerssnesssssssesseest 19 Choose a location eessesssssssessesesoesocsosoesoesocoesoosoccosossoesecoesoesocoesosssso 20 If installing the USB communication cable eecssseesssseesssetecessteseseeeees 22 If installing the powered USB cable uu ssscsssscsssseccsseccssssccssecssssecssseeees 22 If installing the Ethernet communication cable esscssseessseecceseeees 23 If installing the IEEE 1284 Parallel communication cable 23 Power SUPPLY CAbIE essssssssssccsecsseccsssccssecsssccssccsssccsuseesuccssecesuceessecsaceesueeenseesseets 23 Cable TOUNO eessen sateen exsnsnddbstscenssdessbedeaccodalatsteciasisdssbssszetsbsaatesnahetss 24 Test the printer ssssscsssssssssssssosssissssssssissssssssssssssossssiosseossssssesssosisssssses 24 A760 D100 10 04 189 9200303 Rev D
77. sseoseoe 55 USB and the host system s ssssessessesesoesosoosoesoesseoesoesosoesosssssssseseese Checking for USB support on the host computer The native USB solutions ssesssosessocsesocessocessocessosesooeesoosesoosssosse TPG Inc vendor class USB version wicscsessesssssssescssssssscssessssessssssessssssssessessess USB printer class VErSiON ssssssssscsescsssecsssccssccsssccsseccssecssscessccessecsssessucceseeesseeeseees Installing Mative AiVEMS sssssesssssesscsssesssssesssecceeseseessesesssseeseneeseesesseeseseseseeeses Download the TPG Inc vendor class native driver Download the Printer class Native driver essesseesseessesssesseessesssessseeseessees Install the native driver eessessessesssesssesssessscssecssecssessscsscssecssecsscssecesecsseeseeesees Use the native driver vu cscscessssssessssscsssssessessesssssessssssssssssssssssessesscsssssesssssessssseeeeees The RS 232C Emulation USB solution cccccsssccscccsssscssceeees 58 Installing the RS 232C driver uence Download the RS 232C driver Stall the RS 232C IVER ss csssssssscesssssssersevennszsosscessssavsssnstassesanssesasscosdecsangsaveetnees Check the RS 232C installation Configuring serial port number assignMents ccscsssceseees 60 Serial port configuration methodS csesssseccssseccsssescssecssssecssneccsssecessneecsseees Using the Edgeport utility 0 cssssscsssessssccssessseecssscsssecssescsssecssecsaeeesseeesee
78. t computer Because the printer cannot print any transactions this data in memory may be lost If changing the type of paper being used monochrome vs two color ColorPOS version or manufacturer type you will need to send the Set paper type 1D 81 mn command Use the Set paper type description found in the Programming Supplement or selection in the configuration menu See page 32 for how to enter the configuration menu and page 48 for types of paper available A760 Two Color Thermal Impact Hybrid Printer User Guide 1 Open the receipt cover and remove the used roll if present 2 Tear off the end of the new roll so that the edge is loose 3 Place the roll into the paper bucket with the paper unrolling from the bottom of the roll 6 and with a few inches of paper extending over the cabinet front Note Paper must unroll from the bottom of the roll to insure that the image will print 4 Close the receipt cover while holding the paper over the front of the cabinet 7 5 Remove the excess paper by tearing it against the tear off blade 8 6 Press the paper feed button to advance the paper if necessary 189 9200303 Rev D A760 D100 10 04 Chapter 3 Setting up the Printer 19 Installing or replacing the ribbon cassette Change the impact printer s ribbon cassette if it is printing lightly or produces marks lines or other inconsistent printing on the receipt Note You must use
79. t card The model ID description is shown below 1 1 MB Flash Memory TPG amp Printer Class USB Drivers 2 2 MB Flash Memory TPG amp Printer Class USB Drivers 3 1 MB USB Serial RS 232C USB emulation 4 2 MB USB Serial RS 232C USB emulation 7 Ethernet Communication interfaces RS 232C serial interface 9 pin RS 232C serial interface 25 pin Universal Serial Bus USB Combination RS 232C 9 pin and USB IEEE 1284 parallel interface Ethernet interface 0 no MICR 1 MICR 2 MICR with check flip 5 check flip only 5 knife 1 light gray case 3 dark gray case AX c 5125199 US ee Model ja Ithaca N Y Cust Part No Assembledin Revision Mexico Serial No A760 1115 3 2A Important When the USB option board is ordered the numbers 1 or 2 shown in the second position of the Model number designate that the printer is compatible with the Native USB drivers TPG Inc vendor class and printer class see page 56 in this manual When the numbers 3 or 4 are shown the printer is compatible with the RS 232C USB emulation drivers see page 58 of this manual Standard features Connectivity features Industry standard 9 pin and 25 pin RS 232C USB Universal Serial Bus IEEE 1284 parallel or Ethernet interfaces are available options for communication with the host computer These are provided via option boards 9 pin RS 232C only 25 pin RS
80. tently changing other settings that might affect the performance of the printer 1 Open the receipt cover and check if there is paper in the printer If not follow the instructions on page 18 for loading paper 2 Turn the printer so the back is facing you Switch 1 is shown in the ON position On 2 position DIP switches Back of printer 3 Set DIP switch 1 to the On position up 4 Open the front cover of the printer and press the reset button while holding the paper feed button Front Paper feed cover button Reset button A760 Two Color Thermal Impact Hybrid Printer User Guide e The printer beeps prints the diagnostic form and the configuration main menu The printer pauses and waits for a main menu selection to be made see sample printout below A760 Printer Config Menu This config menu allows you to set general printer parameters Sub menus are entered and selections are made using the Paper Feed Button short click Feed Button is quickly depressed then released long click Feed Button is held down more than 1 second then released CAUTION The settings are predetermined in factory and should generally not be changed If you must change the settings do so carefully to avoid changing other functions KRERERREEERERERE Select a sub menu EXIT gt 1 click Print Current Configuration gt 2 clicks
81. ternational patents pending Web Site http www TPGprinters com Contents 3 Contents Chapter 1 About this Guide e sssssssseesosssossossssssoseccsssssssesosssesoosessee 7 HOW to use this guide e ssesssesosssosssesscesoseoesscesosescesossosssosecsssssesossse 7 Where to find advanced technical information sssssssssssssssrssssssserssssssseesssss 7 Download manuals sesssssseessssecssecsstecssecestecsssecsseecsscessecesseesssecsatessueeeseeesaees 7 STUND 0101 1 a IA EEEN ATASE OEE E T EEE ENA E E 7 Chapter 2 About the Printer cccsccssscscsscssccsssccsssssscscsssssscsssnees 9 Introducing the A760 ColorPOS printer ccscsssssccsssssscssssees 9 About the Universal Serial Bus Advantages Of USB CONNECTIONS ssssssssessssesssecsssecssecessesssecssecssecsasessseesses Advantages of the TPG INC USB solution sssssssssseccssseccssesccsssecssssecesnseees 10 About the Ethernet Interface Option csccccsscsecsssesccessees 11 Printer CONTKOIS ccccccscscsscscssccsssccsccccssscscsscsscsssscessssesssssssessoees 12 Available printer configurations Printer Configuration identification escsssecssseccssseecssssccsseessssseccsssecesseeessee Standard featur sicccccscccccciccssssscivcs Gicvitcccesesceassdsocevcwosessssscassessosces Communication interfaces OPTIONS iicsscsisstcccccesessssies cdctssccssneccsessesedscscasssssscedctsscceddsvedsivsesesdsse
82. the values to the software it prints them out MICR test is enabled or disabled by selecting the Diagnostic Modes sub menu of the configuration menu See Configuring the printer page 32 for instructions on how to enter the configuration menu To run the MICR test mode 1 Enable the MICR test mode through the configuration menu see page 32 Then exit the MICR Data configuration menu Aes 123456789 12345677 010925 2 Insert a check into the slip station See Verifying and validating checks page 28 3 Once a check is detected by the printer the platen To exit the MICR test mode closes and the characters are read by the MICR a 1 Enter the configuration menu again check reader The decoded data is printed as characters on receipt paper The platen is then 2 Disable the MICR test mode opened and the test 3 Exit the configuration menu is re started The printer returns to normal mode and can again 4 The printed characters should match the characters communicate with the host computer on the check If the MICR check reader misreads a character a question mark is printed If no characters can be read NO MICR CHARACTERS is printed A760 D100 10 04 189 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide 36 Chapter 4 Using the Printer Enable or disable check flip test mode The check flip test verifies that the check flip mechanism will fli
83. uide b With the optional check flip feature the check is fed into the printer verified fed up into the check flip mechanism flipped fed back into the printer printed on the front and released Note If the terminal indicates an incorrect read of the MICR Remove the check Reinsert the check ensuring instructions 1 through 3 are followed 4 Only remove the check when it is fully released by the printer 5 Continue to follow the instructions from the host computer to finish the transaction 189 9200303 Rev D A760 D100 10 04 Chapter 4 Using the Printer 29 Clearing check flip paper jams Check Check flip window door To clear a paper jam from the optional check flip assembly 1 Look in the window of the check flip assembly If 2 Ifthe jammed check is not visible in the window the jammed check is visible open the window and open the front cover 2 and remove the jammed remove it 1 check from behind the check flip assembly A760 D100 10 04 189 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide 30 Chapter 4 Using the Printer Printer configurations Printers are shipped with all the functions and parameters pre set at the factory Settings for various printer parameters can be changed This menu is printed on the receipt and scrolls through instructions for selecting and changing user changeable functions or parameters Note When changing the paper type you will need
84. wo code pages to verify the slip printer is operating properly e MICR test mode the receipt printer prints all characters recognized by the MICR check reader to verify proper reading of an inserted check e Check flip test verifies that the check flip mechanism will flip an inserted check Caution Be extremely careful changing any of the printer settings to avoid inadvertently changing other settings that might affect the performance of the printer See Configuring the printer page 32 for instructions on how to enter the configuration menu Enable or disable data scope mode The data scope mode test prints a hexadecimal dump of all data sent to the printer 1 prints as hexadecimal 31 A as hexadecimal 41 and so on This helps troubleshoot communication problems and runs during a normal application after being enabled through printer configuration Note Data scope mode is usually considered a level I diagnostic test Data scope mode is enabled and disabled by selecting the Diagnostic Modes sub menu of the configuration menu Press the paper feed button as instructed on the Diagnostic Modes Menu to enable or disable the data scope mode test e Off normal mode Data scope mode disabled e Data scope mode enabled Note Press the paper feed button for at least one second to validate the selection To run the data scope mode 1 After you have enabled the data scope mode exit the
85. ywhere It connects to any host computer that uses the standard 9 pin or 25 pin RS 232C or USB Universal Serial Bus interface An IEEE 1284 parallel and an Ethernet interface are also available printers A variety of sensors enable the printer to communicate its status and the printer s journal is kept electronically by the host computer Several state of the art check handling options are also available The Magnetic Ink Character Recognition MICR option enables the printer to read the special codes printed on checks and send this information to the host computer to verify the check The check flip option saves transaction time by making check handling a one step process after reading the front of the check and printing on the back the printer is able to flip the check over and print on the front of the check This section describes the printer s features and options in more detail This printer is compatible with TPG Inc s LogoEZ logo and colorization utility See Programming Supplement for more information on obtaining this utility and using the LogoEZ commands ColorPOS and LogoEZ patent pending A760 D100 10 04 189 9200303 Rev D A760 Two Color Thermal Impact Hybrid Printer User Guide 10 Chapter 2 About the Printer About the Universal Serial Bus The Universal Serial Bus USB is a peripheral bus for personal computers that was first released in January 1996 Since that time virtually all Intel Arc

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