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IBM Tealeaf CX Mobile: Tealeaf CX Mobile User Manual

1. if F factCount TL F E MOBILE SESSION START gt 0 amp amp P TL STEP MESSAGE TYPE firstValue toUpperCase 6 Set fact for Report Group No Dimension Report Group F setFact CUST F E EXCEPTION TLT NULL Set fact for Report Group Gesure Report Group F setFact CUST F E EXCEPTION FACT2 TLT NULL Set fact for Report Group Gesure Report Group 3 F setFact CUST F E EXCEPTION FACT3 TLTS NULL 36 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Gesture Any recorded gesture qualifies Display Name Gesture Internal Name CUST E GESTURE Advanced Mode true Description Any recorded gesture qualifies ImageSrc default gif DisplayInPortal true DisplayInSessionList true JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function CUST E GESTURE if F factCount TL F E MOBILE SESSION START BB gt 0 amp amp P TL STEP MESSAGE TYPE firstValue toUpperCase 11 Set fact for Report Group No Dimension Report Group F setFact CUST F E GESTURE TLT NULL Set fact for Report Group Gesure Report Group F setFact CUST F E GESTURE FACT2 TLT NULL Mobile Model Mobile model name Display Name Mobile Model Name Internal Name CUST E MOBILE MODEL Advanced Mode true Description Mobile model name ImageSrc default gif DisplayInPortal true DisplayIn
2. JavaScript Advanced Mode only function CUST E_UNRESPONSIVE_GESTURES_BB var ugDetected false var offsetThreshold 100 in ms Detect root ScreenView load from UIC as an unresponsive state Event offset in UIC reset on each page so it is unreliable when the page changes if P TL STEP SCREENVIEW TYPE firstValue toUpperCase LOAD amp amp P TL STEP SCREENVIEW NAME firstValue toUpperCase ROOT ugDetected true F setFact TL F E LAST GESTURE OFFSET BB 1 F setFact TL F E LAST GESTURE BB else if P TL STEP MESSAGE TYPE patternFound amp amp P TL STEP_ OFFSET patternFound var lastGestureOffset F factCount TL F E LAST GESTURE_ OFFSET BB gt 0 parseInt F getLastFact TL F E LAST GESTURE OFFSET BB Value 1 var lastGestureType F factCount TL F E LAST GESTURE BB gt 0 F getLastFact TL F E LAST GESTURE BB Value var messageType P TL STEP MESSAGE TYPE firstValue var offset parseInt P TL STEP OFFSET firstValue var tooLong lastGestureOffset 1 amp amp offset lastGestureOffset gt offsetThreshold var isExpectedMessageType false Detect unresponsive gesture gesture not followed by the expected type within the threshold default 100ms if lastGestureOffset 1 switch lastGestureType case pinch isExpectedMessageType messageType 1 IBM Tealeaf CX Mobile Tealeaf
3. IBM Tealeaf CX Mobile Version 9 Release 0 1 December 4 2014 Tealeaf CX Mobile User Manual all Note Before using this information and the product it supports read the information in Notices on page 65 This edition applies to version 9 release 0 modification 1 of IBM Tealeaf CX Mobile and to all subsequent releases and modifications until otherwise indicated in new editions Copyright IBM Corporation 1999 2014 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Tealeaf CX Mobile User Manual Chapter 1 IBM Tealeaf CX Mobile The mobile user experience and the desktop user experience are not the same Why use Tealeaf What IBM Tealeaf CX Mobile does Available Mobile Data by License Where to look for information Enabling CX Mobile Get a license key Get the latest BrowsCap csv Get the latest WURFL xm Convert the latest WURFL xm1 file m Iealeaf fonat Get mobile dashboards from IBM Tealeaf cxView NO QO QO NI QO N N Update the Event Values Lists with the latest User Agent data Integrate IBM Tealeaf Cx Mobile wiih your mobile applications Chapter 2 Search Replay for mobile web sessions Identify mobile web sessions from mobile es Search for mobile visitors or sessions 3 Searching for mobile sessions by Traffic Type Replay Mobile Re
4. In the Event Selector open the Tealeaf Standard Events label Select the Page Count event Click Select The Page Count event is selected Click Any Dimension e p In the Dimension Selector select the Mobile Device dimension If the Mobile Device dimension is not available the report group that contains it Traffic Type report group is not associated with the event that you selected to use Chapter 3 Search and Replay for Mobile Apps 23 g In the Dimension Value Selector select either Android or I0S depending on the type of session for which you are searching h Click Select The dimension value is selected as part of the search term 8 Optional Search for sessions from one of multiple mobile native application frameworks a Change the Search Scope value to OR Any Session b Repeat the steps to add the Page Count event by using the Mobile Device dimension c For the dimension value select a different mobile native application type 9 Optional Search for sessions that are initiated from either iOS or Android devices Set your search page to look like D O H 1 Ee Template Default Completed This will search across available Completed sessions Search Range Only Today Available Dates 04 03 2012 00 00 04 10 2012 14 42 Basic Search Fields Search Scope Any Session All Text Text in Request Text in Response Session includes Page Count with Mobile Device Android Events Ev
5. Through the Tealeaf Portal you can create analysis of events Through the Tealeaf Portal select Analyze Report Builder The list of available menu options are displayed For more information about individual reports for IBM Tealeaf CX Mobile see Chapter 5 Generate reports for Mobile web on page 57 Average Session Size and Length by Platform report This report shows the average session size in MB per mobile session count and the average mobile session length in seconds per session count Data is filtered by platform Chapter 4 Events for mobile visitors 51 This table lists and describes the information in this report Value Description Platform The mobile platform that the application is running on Valid values are iOS Android Mobile Session Size MB per Mobile Session The ratio of session size in MB to session Count count for the Mobile platform Mobile Session Length sec per Mobile The ratio of session length in seconds to Session Count session count for the Mobile platform Exceptions By Day And Platform Report This report shows the number of exceptions for a Mobile application the data is filtered by day and by platform The report also provides an hourly average of exceptions This table lists and describes the information in this report Value Description Day The current day Totals The total number of exceptions logged on the platform on the
6. Available Dates Feb 16 2011 00 00 Feb 23 2011 15 57 Search Scope Same Session zj Event Values Hit Count gt 2 Events Session includes Hit Count with Traffic Type MOBILE Basic Search Fields All Text Text in Request Text in Response Events Event Values Session Info Page Into Portal Search Configured to Find Mobile Sessions 13 Click Search 14 Results are displayed in a session list See Searching Session Data in the IBM Tealeaf cxImpact User Manual Replay Mobile Replay overview You can replay visitor sessions that were experienced through mobile devices through Browser Based Replay through the Tealeaf Portal IBM Tealeaf UI Capture can provide better dimensions Therefore it is recommended to have UI Capture installed for better replay of mobile sessions The Chrome renderer must be enabled See Configuring the Replay Server in the IBM Tealeaf CX Configuration Manual Browser based replay Sessions that are requested by a BBR user are passed by the Replay Server to a renderer that is appropriate for the source of the session For example Firefox sessions are passed to the Gecko renderer while Chrome WebKit sessions are passed to the Chrome renderer Chapter 2 Search and Replay for mobile web sessions 13 14 For BBR sessions that are delivered for replay are rendered on the Replay Server This content is delivered to Tealeaf user s browser an
7. IBM Tealeaf CX UI Capture j2 Capture mobile device properties and UI events gesture touch and so on When the IBM Tealeaf CX license is enabled customers can deploy the IBM Tealeaf CX UI Capture j2 solution This Javascript based solution is deployed from your web servers to the visitor s browser It captures mobile specific events such as gesture and touch events as well as mobile device properties Note This license is not enforced in the product and operates independently of the other licenses It is managed through limited distribution of the library For more information about IBM Tealeaf CX UI Capture j2 see the IBM Tealeaf UI Capture for j2 Guide Chapter 1 IBM Tealeaf CX Mobile 5 6 Table 1 Available Mobile Data by License continued License Capability Description IBM Tealeaf Capture mobile user agent data When the IBM Tealeaf CX Mobile CX Mobile module is licensed the Tealeaf module Reference session agent can perform more mobile specific lookups for user agent information by using the WUREL public standard This standard contains detailed data on known mobile devices which are based upon the user agent string that is submitted in the request IBM Tealeaf CX Mobile requires the XML version of the WURFL standard to be converted to an internally usable CSV format If the IBM Tealeaf CX Mobile module is not licensed access to the utility provided by Tealeaf to perform this
8. Movers in the IBM Tealeaf Reporting Guide Drill down search for data From either Top Mover or Report Builder reports you can drill into the report to explore individual sessions From the Top Mover report use links in the data table to open the Tealeaf Report Builder with a report on the underlying event or dimension that is displayed by using the appropriate date range Report Builder report you can use the links in the data table to open a session list It contains the sessions that are supporting the data reported in the link you clicked From the session list you can explore individual sessions including locating the exact hit where the event or dimension was recorded See Searching Session Data in the IBM Tealeaf cxImpact User Manual Portal search You can also search sessions that are containing individual events or event dimension combinations through the Portal See Searching Session Data in the IBM Tealeaf cxImpact User Manual Available Dashboards Tealeaf provides report templates and dashboards that you can download and install in your Tealeaf solution Chapter 6 Generate reports for Mobile App 61 62 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Chapter 7 IBM Tealeaf documentation and help IBM Tealeaf provides documentation and help for users developers and administrators Viewing product documentation All IBM Tealeaf product documentation is available at the following
9. Teakeal culmpact Portal Replay CANISTER dbs LS5N_20110224_ CINDERELLA dat 206 Mozilla Firefox E 161 xij 6 hittp fjcinderellaportalReplar asp servers CINDERELLA S 3A 1 90008 canicter CANISTER dsl SSN 20110224 CINDERELLA daktesessionide 4BBOFB095 3EBSFFFG73FDE467DCB3EEBres Page List Vee Navigation R S b d 2 Page O O Browser Android Webkit Browser Platform Android Traffic Type MOBILE 3 http www googla com csi Ut 3 ut 2 xpath MTML o BOD Y 4 http www google comms Ul 4 UI UI 15 OrientabonChange 320x45 Web Images Videos Maps Mews Shopping Ut 4 UI 3 OrientabonChange 320x45 Settings w Sign in Ut 4 ut 4 id og last value event to Ui 401 5 id og last value event to Google News gt Ut 4 ut 6 id og last value event to topic criminal minds Ut sur 7 19 og last value event cli Ui 4 UL UL 16 OrientsbonChange 320x45 5 News 5 Y Google News Y hitpi www google com c Top Stories Follow topic crimii More sections Done Fidder OFF auto e Figure 3 BBR replay of a mobile device For more information about Browser Based Replay see CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual Chapter 2 Search and Replay for mobile web sessions 17 18 If UI Capture is licensed and deployed more UI events are displayed during replay See User interface events captured from mobile browsers in BBR on page 19 User agent information
10. These messages are inserted into the request from which you can create attributes and events For more information on step based eventing see Step Based Eventing in the IBM Tealeaf Event Manager Manual Configure Event Objects Tealeaf provides a set of step attributes and events to support the tracking of user interface events that are captured through a Tealeaf client framework These objects can be used as the basis for building other event objects for tracking the specifics of your client application For more information about the provided event objects and other objects of value to create see Integrating Client Framework Data into Tealeaf in the IBM Tealeaf Client Framework Data Integration Guide Report data You create attributes events and dimensions to track mobile native application events and data You use the attributes events and dimensions to build reports Or you can use objects in reports that you already created in the Tealeaf Report Builder Dimensions and events For tracking purposes dimensions such as the Mobile Device dimension must be associated with events before dimensional data can be recorded for the events By default this dimension is associated with some Tealeaf Standard Events Before you track event activities by mobile device type this dimension must be associated with those events first and event instances must be detected and recorded See TEM Events Tab in the
11. BBR by using following steps Configuring BBR to auto resize the screen for user groups Through the Portal Management page Tealeaf administrators can configure BBR replay to auto resize according to the screen of the visitor s device for Tealeaf user groups DEN o m Log in to the Tealeaf Portal as an administrator In the Portal menu select Tealeaf gt Portal Management In the left pane click CX User Administration Click Groups Select the group Click Browser Replay Profile Select the Resize Replay pane to Match Session check box Click Save Chapter 2 Search and Replay for mobile web sessions 15 Resizing the BBR replay screen for a session When a session is selected for replay in BBR you can resize the display window that is based on the information that is provided by the visitor s browser In BBR select Options gt Options gt Resize Replay Pane to Match Session If device window size information is available in the user agent data for the Page List gt I Overlays Navigation e me Net T 1 61 R 1 9 View Tite 1 Home page Browser Openwave Mobile Browser Session 2 Customer Login Show Sidebar 3 My Account Show Events Search Completed Sessions Close Session Show Form Fields Ul Events Load TLA Enable Mighbghting Use Ht Number in Navagation List Use Page Titles When Available Merge Se
12. CUST F E MOBILE SESSION COUNT TLT NULL Mobile Session Length sec Total length of the session in seconds end of session 38 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Display Name Mobile Session Length sec Internal Name CUST E MOBILE SESSION SECS Advanced Mode true Description Total length of the session in seconds end of session ImageSrc default gif DisplayInPortal true DisplayInSessionList false JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function CUST E MOBILE SESSION SECS if F factCount TL F E MOBILE SESSION START BB gt 0 Set fact for Report Group No Dimension Report Group F setFact CUST F E MOBILE SESSION SECS DG NONE S TotalTime Set fact for Report Group Traffic Type F setFact CUST F E MOBILE SESSION SECS DG TLT TRAFFIC TYPE S TotalTime Set fact for Report Group Gesure Report Group 3 F setFact CUST F E MOBILE SESSION SECS FACTI S TotalTime Set fact for Report Group Gesure Report Group F setFact CUST F E MOBILE SESSION SECS FACT2 S TotalTime Mobile Session Size MB Total of all Rep and Req sizes end of session Display Name Mobile Session Size MB Internal Name CUST E MOBILE SESSION MB Advanced Mode true Description Total of all Rep and Req sizes end of session ImageSrc default gif DisplayInPortal true Di
13. CX Mobile User Manual break case swipe isExpectedMessageType messageType 1 messageType ons break case tap case doubleTap case tapHold default isExpectedMessageType messageType 4 break ugDetected isExpectedMessageType amp amp tooLong If we see a gesture track its timestamp for the next call of this event if messageType 11 lastGestureOffset offset if P TL P SESSIONS 0 MESSAGE STEP ENTRY IN REQUEST patternFound F setFact TL F E LAST GESTURE BB P TL P SESSIONS 0 MESSAGE STEP ENTRY IN REQUEST firstValue else F setFact TL F E LAST GESTURE BB else F setFact TL F E LAST GESTURE OFFSET BB 1 if ugDetected F setFact CUST F E UNRESPONSIVE GESTURES BB TLT NULL Define mobile browser based session events with the Event Manager Through the Tealeaf Event Manager you can define events that apply only to mobile browser based sessions By including this condition in your event definition the event is triggered only for mobile browser sessions Events All of the following conditions must be met z Hit Attributes Session Attribute x Session Attributes Browser Traffic Type Equals MOBILE EI r Figure 7 Session attribute Browser Traffic Type as event condition In the example event the initial condition is set to test for the Browser Traffic Type session agent that is equal to
14. Generated by Tealeaf Event Manager NOTE Do not change event name function CUST E STEP DEVICE MODEL BB if P CUST P STEP DEVICE MODEL STEP ENTRY IN REQUEST patternFound Set fact for Report Group No Dimension Report Group F setFact CUST F E STEP DEVICE MODEL BB DG NONE P CUST P_STEP_ DEVICE MODEL STEP ENTRY IN REQUEST f irstValue OS Version BB Mobile OS Version BB Event for Dimensions Display Name Step OS Version BB Internal Name CUST E STEP OS VERSION BB Advanced Mode true Description Mobile OS Version BB Event for Dimensions ImageSrc default gif DisplayInPortal false DisplayInSessionList false JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function CUST E STEP OS VERSION BB if P CUST P STEP OS VERSION ENTRY IN REQUEST patternFound Set fact for Report Group No Dimension Report Group F setFact CUST F E STEP OS VERSION BB DG NONE P CUST P_ STEP OS VERSION ENTRY IN REQUEST firstValue Chapter 4 Events for mobile visitors 45 Swipe Gesture sessions 0 message Event Display Name Swipe Gesture Internal Name CUST E SWIPE GESTURE Advanced Mode true Description sessions 0 message Event ImageSrc default gif DisplayInPortal true DisplayInSessionList true JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not
15. IBM Tealeaf Event Manager Manual For more information about creating reports see Tealeaf Report Builder in the IBM Tealeaf Reporting Guide Track Variations For events captured from mobile native applications you might want to track variations in reported values For example you want to identify changes in reported hit counts for the mobile native applications which might signal disinterest with the application Through the Event Manager you can create Top Movers to track variations in reported values for specific events or dimensions These Top Movers can be configured to be calculated on hourly or daily intervals For more information about creating Top Movers see TEM Top Movers Tab in the IBM Tealeaf Event Manager Manual 60 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual When Top Movers are created and capturing data you can create and review reports on Top Movers through the Portal These easy to use reports provide a basic mechanism for tracking variations in captured values on key metrics that are related to application health You can display multiple Top Movers of your mobile native application data to monitor basic changes in customer interactions with it Note Some components of Top Movers reporting are available with the IBM Tealeaf cxView license See Enhancements to Top Movers for cxView in the IBM Tealeaf cxView User Manual For more information about creating Top Movers reports see Analyzing Top
16. TRAFFIC TYPE firstValue MOBILE P TL TLT_TRAFFIC_TYPE firstValue MOBILE APP Set fact for Report Group No Dimension Report Group F setFact TL F E MOBILE SESSION START BB TLT NULL Pinch Gesture sessions 0 message Event 40 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Display Name Pinch Gesture Internal Name CUST E PINCH GESTURE Advanced Mode true Description sessions 0 message Event ImageSrc default gif DisplayInPortal true DisplayInSessionList true JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function CUST E_PINCH_GESTURE if F factCount TL F E MOBILE SESSION START gt 0 amp amp P TL P_ SESSIONS 0 MESSAGE STEP ENTRY IN REQUEST firstValue toUpperCase PINCH Set fact for Report Group No Dimension Report Group F setFact CUST F E PINCH GESTURE TLT NULL Set fact for Report Group Gesure Report Group F setFact CUST F E PINCH GESTURE FACT2 TLT NULL Resize Gesture Any pinch or double tap gesture Display Name Resize Gesture Internal Name CUST E RESIZE GESTURE Advanced Mode true Description Any pinch or double tap ImageSrc default gif DisplayInPortal true DisplayInSessionList true Chapter 4 Events for mobile visitors 41 42 JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE D
17. are represented in replay See User interface events captured from mobile browsers in BBR on page 19 Through mobile replay Tealeaf users can identify problem areas in the web application s presentation to visitors to improve it and resolve disputes Identify mobile web sessions from mobile devices Tealeaf uses user agent information to identify sessions that are experienced with a mobile browser The user agent information is submitted in each request by the browser to a web server This capability is enabled by default for fixed user agents such as desktop browsers For mobile devices more configuration is required and a standard that is known as WURFL is used How the user agent information is used When a hit is processed through the Canister the Windows pipeline scans the request for the user agent information The user agent information is then matched up against a public standard of known mobile devices If a match for the user agent is found in the WUREL standard more information about the device from WURFL is inserted into the request of each hit This information includes the screen resolution and JavaScript capabilities of the mobile browser Example of ExtendedUserAgent section of a request This information is inserted into the ExtendedUserAgent section of the request In this example the TLT_TRAFFIC_TYPE MOBILE name value pair indicates that Tealeaf Reference session agent is successfully matched the TLT_BR
18. change event name function CUST E_SWIPE_GESTURE if P CUST P SESSIONS 0 MESSAGE STEP ENTRY IN REQUEST firstValue toUpperCase SWIPE Set fact for Report Group No Dimension Report Group F setFact CUST F E SWIPE GESTURE TLT NULL Set fact for Report Group Gesure Report Group F setFact CUST F E SWIPE GESTURE FACT2 TLT NULL Tap and Hold Gesture sessions 0 message Event Display Name Tap and Hold Gesture Internal Name CUST E TAP AND HOLD GESTURE Advanced Mode true Description sessions 0 message Event ImageSrc default gif DisplayInPortal true DisplayInSessionList true 46 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function CUST E TAP AND HOLD GESTURE if F factCount TL F_E MOBILE SESSION START BB gt 0 amp amp P TL P_ SESSIONS 0 MESSAGE STEP ENTRY IN REQUEST firstValue toUpperCase TAPHOLD Set fact for Report Group No Dimension Report Group F setFact CUST F E AND HOLD GESTURE TLT NULL Set fact for Report Group Gesure Report Group F setFact CUST F E TAP AND HOLD GESTURE FACT2 TLT NULL Set fact for Report Group Gesure Report Group 2 F setFact CUST F E TAP AND HOLD GESTURE FACT3 TLT NULL Unresponsive Gestures Any unresponsive gestur Display Name Unresponsive Gestu
19. more information about search and replay for Mobile web see Chapter 2 Search and Replay for mobile web sessions on page 11 For more information about search and replay for Mobile App see Chapter 3 Search and Replay for Mobile Apps on page 21 For more information about Browser Based Replay see CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual Mobile visitor and device metrics IBM Tealeaf CX Mobile enables detailed data capture on mobile visitors and their devices Usage statistics and trending patterns can be monitored through provided reports You can also create ad hoc visitor segments that are based on mobile attributes such as device manufacturer operating system screen resolution and more For more information about visitor segments see Analyzing Visitor Segments in the IBM Tealeaf cxResults User Manual Available Mobile Data by License The available mobile data that is captured differs based on the Tealeaf product licenses that you have This table lists and describes the data that is captured by Tealeaf licensed products Chapter 1 IBM Tealeaf CX Mobile 3 4 Table 1 Available Mobile Data by License License Capability Description IBM Tealeaf cxImpact Capture user agent data When extended user agent parsing is enabled IBM Tealeaf cxImpact can capture data that is submitted with each request by the visitor s user agent This data is inserted into the request b
20. of the week as the current report This table lists and describes the information in this report Value Description Hour of the day The hour of the current day Mobile Session Count The number of mobile sessions for the hour Mobile Session Count Count 4 Same DoW The average number of sessions for the same Avg hour for the last for same days of the week Session Count by OS Version report This report shows the number of Mobile sessions counted Data is filtered by OS version This table lists and describes the information in this report Value Description Hour of the Day The hour of the day Step OS Version The OS version for the session Mobile Session Count The number of mobile sessions for the OS version for the hour Session Count by Platform report This report shows the number of Mobile sessions per hour for the current day Data is filtered by platform This table lists and describes the information in this report Value Description Hour of the Day The hour of the day Platform The platform for the session Valid values are iOS Android UIC Mobile Session Count The number of mobile sessions for the platform for the hour 54 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Unresponsive Gesture Struggles by ScreenView report This report shows the number of unresponsive Mobile gesture struggles D
21. page on your website before leave Which pages are viewed the most by mobile visitors in one page sessions login status update or other If mobile visitors are hitting only the login page perhaps there are functional problems with the page that are preventing mobile users from accessing the site If visitors are hitting a status update page then content to that page can be tailored for maximal effect for mobile users with more links to useful pages deeper in the site Tealeaf CX Mobile Dashboard The IBM Tealeaf CX Mobile module includes the Mobile Traffic Dashboard which must be imported into your Tealeaf solution Build Your Own Reports Based on the reference data for mobile devices and the events that are created to monitor them you can create event based reports to identify mobile activities In the Tealeaf Report Builder you can create reports that are filtered by the Traffic Type dimension which can be used to identify sessions that are initiated from a mobile browsing device Traffic Type Dimension Value Description MOBILE Session was initiated from a mobile web browser and was captured by IBM Tealeaf CX UI Capture for AJAX See Integrating Client Framework Data into Tealeaf in the IBM Tealeaf Client Framework Data Integration Guide MOBILE_APP Session was initiated from a mobile native application and was captured by a Tealeaf client framework See Integrating Client Framework Data into Teal
22. service names might be trademarks of IBM or other companies A current list of IBM trademarks is available on the Web at Copyright and trademark information at www ibm com legal copytrade shtml Privacy Policy Considerations IBM Software products including software as a service solutions Software Offerings may use cookies or other technologies to collect product usage information to help improve the end user experience to tailor interactions with the end user or for other purposes A cookie is a piece of data that a web site can send to your browser which may then be stored on your computer as a tag that identifies your computer In many cases no personal information is collected by these cookies If a Software Offering you are using enables you to collect personal information through cookies and similar technologies we inform you about the specifics below Depending upon the configurations deployed this Software Offering may use session and persistent cookies that collect each user s user name and other personal information for purposes of session management enhanced user usability or other usage tracking or functional purposes These cookies can be disabled but disabling them will also eliminate the functionality they enable Various jurisdictions regulate the collection of personal information through cookies and similar technologies If the configurations deployed for this Software Offering provide you as customer the
23. views and user interface changes are not numbered For more information on Browser Based Replay see CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual Interaction timing If your mobile native application enables web based interactions with a web server that is monitored by Tealeaf these web interactions are transmitted as soon as they occur Mobile native application interactions are batched and submitted periodically They are timestamped by the PCA after web interactions which are submitted in real time During replay the web interactions can be listed and displayed before the mobile native application interactions that occurred beforehand This issue is addressed in a later build Depending on how data is captured by the Logging Framework and client application user data can be available in the Navigable List entries between the screen capture entries Recommended Browser Based Replay configuration For best results in displaying sessions through BBR IBM Tealeaf recommends specific configuration settings in BBR Chapter 3 Search and Replay for Mobile Apps 31 32 Options that are not referenced here can be specified based on your Tealeaf environment Table 4 BBR configuration This table lists and describes the recommended BBR configuration settings Setting Value Notes View gt User Agent Info Do not select By default user agent information is not populated for mobile native
24. 23 2012 10 21 03 00 03 26 Hh Sond 2 GHQ5 21 124 Beo C A 01 19 2012 15 54 29 00 07 01 A EJ i moSeHe 124 Be 04 01 19 2012 15 34 48 00 02 15 tishopper VOR EEF BHS 0 2 122 lt y es B N 01 23 2012 11 05 46 00 06 07 tester E euil ROHQROD NU 108 WANALEA 01 20 2012 15 50 17 00 00 53 tishopper Ages Ei oLan me s 106 Fr p BPM 0119 201217 50 13 00 01 07 tishopper 131 ROBYED voc 106 4 x BALEA 01 19 2012 15 36 45 00 03 11 tishopper VU ROB ED er 106 SPC EL 01 19 2012 14 29 38 00 01 03 samsung ond REDS w Cr 194 Se Q iX 01 18 2012 16 24 16 00 00 07 tishopper AG 535 RB SD t voca 101 5 Qe WX 01 19 2012 15 02 31 00 04 37 samsunga 55 8Bgsonsses c 100 FUER 01 19 2012 16 01 21 00 01 23 samsungi2 A CUO i RUGE 50 nn gg FUR 01 20 2012 17 14 16 00 03 27 A end i 7808850 FMLA 01 19 2012 11 45 00 00 01 03 samsung 4om31I gRESgSDE voce r 1 Beo iiS 01 19 2012 17 38 44 00 01 20 tishopper Aseng i ROHF SDLLISIBD 69 12345 Page 1 of 5 100 items Show Server Results Distribution Search Query titstseventuniqueid contains 75 Search Range 01 16 2012 00 00 00 01 23 2012 23 59 59 Figure 5 Portal Search Search Results The session list includes columns for the user identifier that is captured by each of the deployed Logging Frameworks For more information about configuring search templates see Configuring Search Templates in the IBM Tealeaf cxImpact Adminis
25. 3645 event change 124 Ul id 958 value 354534645 event change 124 Ut id 1 value event UlKeyboardDidHideNotification Address 123 main street b 3 _ http sandp tl islab ibm com Confirm Order v E http sandp tl islab ibm com Confirm Order 174 http sandp tl islab ibm com store index php catalo City san francisco State Zip 3 172 http sandp tl islab ibm com store index php catalo 3 185 http sandp tl islab ibm com store index php electri 3 186 http sandp tl islab ibm com store index php electri 3 191 http sandp tLislab ibm com store index php electri 3 192 http sandp tlislab ibm com store index php electri Phone 3 197 http sandp tl islab ibm com store index php electri 198 http sandp tlislab ibm com store index php electri Delivery Date gt 3 http sandp tlislab ibm convTProtoCategoriesView gt B http sandp tl islab ibm com Cameras Accessorie f b 3 _ http sandp tl islab ibm com Product B http sandp tl islab ibm com Product 3 http sandp tl islab ibm com TProtoCategories View b 3 _ http sandp tl islab ibm com Cell Phones B http sandp tl islab ibm com Product B http sandp tl islab ibm com Cell Phones gt B http sandp tl islab ibm com TProtoCategoriesView b 3 _ http sandp tl islab ibm com Cameras Accessorie gt 3 http sandp tl islab ibm com Product A 4 r h HTML Representation limitations When replaying HTML r
26. BM Bay Area Lab 1001 E Hillsdale Boulevard Foster City California 94404 U S A Such information may be available subject to appropriate terms and conditions including in some cases payment of a fee The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement IBM International Program License Agreement or any equivalent agreement between us Any performance data contained herein was determined in a controlled environment Therefore the results obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Information concerning non IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources IBM has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those products All statements regarding IBM s future direction or intent are subject to change or withd
27. CX Mobile is licensed customers can request access to the iOS and Android Logging Frameworks When these frameworks are deployed as part of the native applications that you build and deploy to your visitors by using iOS and Android devices a large set of device properties and application events are captured and submitted to Tealeaf for processing enabling close monitoring of device specific activities Note This license is not enforced in the product and operates independently of the other licenses It is managed through limited distribution of the library See the IBM Tealeaf iOS Logging Framework Guide See the IBM Tealeaf Android Logging Framework Guide Where to look for information IBM Tealeaf CX Mobile is pre configured to analyze on sessions that are captured from visitors by using mobile devices To meet the requirements of your enterprise review this configuration and documentation reference information Capability Description Documentation Reference data WURFL Tealeaf can identify mobile devices that are based on the device type or browser type Additionally Tealeaf can monitor specific features of the device such as video streaming picture display and JavaScript capabilities Tealeaf relies on a publicly available standard for identifying mobile devices This standard requires regular updating from the source If your UI Capture is licensed and deployed to trac
28. L replay rule to filter your unconventional Tealeaf Target pages out of the Navigation List Configuration Replaying mobile app sessions through HTML representation requires configuration of the IBM Tealeaf Logging Framework CX Mobile Android Logging Framework See Log Screen Layout for Android Mobile App Replay in the IBM Tealeaf CX Mobile Android Logging Framework Guide CX Mobile iOS Logging Framework See Log Screen Layout for iOS Mobile App Replay in the IBM Tealeaf CX Mobile iOS Logging Framework Guide Note If you replay a mobile app session with no CX UI Capture j2 data the mobile skin might be large The large mobile skin is because IBM Tealeaf did not receive any data from CX UI Capture j2 When there is no CX UI Capture j2 data User Agent data is the fallback The User Agent data might not be a correct or normalized properly Chapter 3 Search and Replay for Mobile Apps 27 Gen Time 0 001 Net Trip 0 164 Round Trip 0 165 Response Size 272b St gt B http sandp tlislab ibm com TProtoMyCartViewCor Browser StraussAndPlesser_ARC Native Browser Platform iOS Best Replay gt 3 http sandp tl islab ibm com Payment Details vi http sandp tl islab ibm com Delivery Details Ul id 1 value event UlKeyboardDidSho w Notificatior Ul id 950 value 123 main street event change 124 Ul id 952 value france event change 124 Ul id 954 value ca event change 124 Ul id 956 value 4235
29. MOBILE This event tests for all conditions to be true for the event to fire You can add other conditions to the event to create events that apply to mobile only sessions For each event that you create for mobile browsers you must add the session agent as a test condition to restrict the test to only mobile sourced sessions Chapter 4 Events for mobile visitors 49 For more information about editing events see TEM Events Tab in the IBM Tealeaf Event Manager Manual Use the Traffic Type dimension to identify sessions from self reporting browsers You can use the provided Traffic Type dimension to filter your reports to display only information from sessions that are sourced from self reporting mobile browsers When the Traffic Type dimension is added to the report you can filter the dimension to display one of the following values to report on events and ratios for mobile web or mobile native application sessions Traffic Type Dimension Value Description MOBILE Session was initiated from a mobile web browser and was captured by IBM Tealeaf CX UI Capture j2 See Integrating Client Framework Data into Tealeaf in the IBM Tealeaf Client Framework Data Integration Guide MOBILE APP Session was initiated from a mobile native application and was captured by a Tealeaf client framework See Integrating Client Framework Data into Tealeaf in the IBM Tealeaf Client Framework Data Integration Guide For mor
30. OWSER against the WUREL public standard for mobile user agents ExtendedUserAgent TLT BROWSER Openwave Mobile Browser TLT BROWSER VERSION Openwave Mobile Browser6 2 TLT BROWSER PLATFORM TLT TRAFFIC TYPE MOBILE TLT BROWSER JAVASCRIPT false TLT BROWSER COOKIES true TLT BRAND LG TLT MODEL LG MX510 TLT SCREEN HEIGHT 220 TLT SCREEN WIDTH 176 O Copyright IBM Corp 1999 2014 11 TLT COLOR DEPTH 65536 TLT PICTURE SUPPORT true TLT VIDEO SUPPORT false TLT STREAMING SUPPORT false Use the example code to search for mobile sessions Using the ExtendedUserAgent section of the request you can search for mobile sessions To improve search performance create and use event objects through the Tealeaf Event Manager to identify mobile visitors You can use the Traffic Type hit attribute and dimension to design a search for mobile device sessions 1 Tealeaf provides a Traffic Type hit attribute to scan the request for the value of the TLT TRAFFIC TYPE variable name For example the value for this hit attribute for the hit is MOBILE 2 The hit attribute is used to populate the dimension Traffic Type which can be used as a criterion for an event search term For example you can search for specific events where the Traffic Type dimension value is MOBILE Searches of this type return all sessions in which the event occurred when the Traffic Type dimension indicated that it was a mobile session 3 To locate mobile sessions you se
31. ROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Copyright IBM Corp 1999 2014 65 66 IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Licensees of this program who wish to have information about it for the purpose of enabling i the exchange of information between independently created programs and other programs including this one and ii the mutual use of the information which has been exchanged should contact I
32. SessionList true Chapter 4 Events for mobile visitors 37 JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function CUST E MOBILE MODEL if F factCount TL F E MOBILE SESSION START BB gt 0 amp amp P TLT P MODEL patternFound Set fact for Report Group No Dimension Report Group F setFact CUST F E MOBILE MODEL P TLT P MODEL firstValue Mobile Session Count Count of mobile sessions Display Name Mobile Session Count Internal Name CUST E MOBILE SESSION COUNT Advanced Mode true Description Count of mobile sessions ImageSrc default gif DisplayInPortal true DisplayInSessionL ist true JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function CUST E MOBILE SESSION COUNT if F factCount TL F E MOBILE SESSION START BB 0 Set fact for Report Group No Dimension Report Group F setFact CUST F E MOBILE SESSION COUNT DG NONE TLT NULL Set fact for Report Group Gesure Report Group F setFact CUST F E MOBILE SESSION COUNT FACTI TLT NULL Set fact for Report Group Gesure Report Group 2 F setFact CUST F E MOBILE SESSION COUNT FACT2 TLT NULL Set fact for Report Group Gesure Report Group 3 F setFact CUST F E MOBILE SESSION COUNT FACT3 TLT NULL Set fact for Report Group Device Model OS Version F setFact
33. Tea Viewer User Manual IBM Tealeaf CX Release Notes IBM Tealeaf CX Release Upgrade Manual IBM Tealeaf CX Support Troubleshooting FAQ IBM Tealeaf CX Troubleshooting Guide IBM Tealeaf CX UI Capture j2 Guide IBM Tealeaf CX UI Capture j2 Release Notes IBM Tealeaf cxImpact IBM Tealeaf cxImpact Administration Manual IBM Tealeaf cxImpact User Manual IBM Tealeaf cxImpact Reporting Guide IBM Tealeaf cxConnect IBM Tealeaf cxConnect for Data Analysis Administration Manual IBM Tealeaf cxConnect for Voice of Customer Administration Manual IBM Tealeaf cxConnect for Web Analytics Administration Manual IBM Tealeaf cxOverstat IBM Tealeaf cxOverstat User Manual IBM Tealeaf cxReveal IBM Tealeaf cxReveal Administration Manual IBM Tealeaf cxReveal API Guide IBM Tealeaf cxReveal User Manual IBM Tealeaf cxVerify IBM Tealeaf cxVerify Administration Manual Tealeaf cx View IBM Tealeaf cxView User Manual IBM Tealeaf CX Mobile IBM Tealeaf CX Mobile Android Logging Framework Guide IBM Tealeaf Android Logging Framework Release Notes IBM Tealeaf CX Mobile Administration Manual IBM Tealeaf CX Mobile User Manual IBM Tealeaf CX Mobile iOS Logging Framework Guide IBM Tealeaf iOS Logging Framework Release Notes IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Notices This information was developed for products and services off
34. a into Tealeaf in the IBM Tealeaf Client Framework Data Integration Guide Replaying mobile app sessions through JSON requires configuration of the IBM Tealeaf Logging Framework CX Mobile Android Logging Framework See UPDATE TITLE HERE in the IBM Tealeaf CX Mobile Android Logging Framework Guide CX Mobile iOS Logging Framework See UPDATE TITLE HERE in the IBM Tealeaf CX Mobile iOS Logging Framework Guide Identify mobile app sessions with Mobile Device Mobile app session data from mobile native applications has specific information in the HTTP header The header information identifies the device framework and version of the capturing framework Haader information In session data sessions that are generated from mobile native applications are identified by the following request variable which is inserted into the HTTP header HTTP X TEALEAF device framework Lib version Where device a hardcoded string framework i0S or Android e Lib a hardcoded string version the version number of the capturing framework For JSON based versions of UI Capture the header value is UIC in the format HTTP X TEALEAF device framework Lib lt version gt O Copyright IBM Corp 1999 2014 21 22 Where device a hardcoded string framework 10 or Android Lib a hardcoded string lt version gt the version number of the capturing framework For XML based versions o
35. ability to collect personal information from end users via cookies and other technologies you should seek your own legal advice about any laws applicable to such data collection including any requirements for providing notice and consent where appropriate IBM requires that Clients 1 provide a clear and conspicuous link to Customer s website terms of use e g privacy policy which includes a link to IBM s and Client s data collection and use practices 2 notify that cookies and clear gifs web beacons are being placed on the visitor s computer by IBM on the Client s behalf along with an explanation of the purpose of such technology and 3 to the extent required by law obtain consent from website visitors prior to the placement of cookies and clear gifs web beacons placed by Client or IBM on Client s behalf on website visitor s devices For more information about the use of various technologies including cookies for these purposes See IBM s Online Privacy Statement at http www ibm com privacy details us en section entitled Cookies Web Beacons and Other Technologies Notices 67 68 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Printed in USA
36. applications See Tealeaf Reference Session Agent in the IBM Tealeaf CX Configuration Manual Options gt Page Numbering gt Use Hit Numbers Select When the list of pages is displayed by hit number then items are numbered in the following format lt Letter gt lt Index gt where lt Letter gt corresponds to an alphabetical letter each of which identifies a different session fragment lt Index gt corresponds to the index of views within an ScreenView Options gt Page Naming gt Use Page Title Select When selected you can easily see which pages are marked as Tealeaf Target Some of the Tealeaf Target pages identify the screen captures to review When deselected pages are displayed by URL which may require you to widen or scroll the Navigable Page List to review Options gt Advanced gt Merge Session Fragments Do not select Since mobile native applications are sessioned in a different manner this option does not work for mobile native application display Options gt Advanced gt Report Javascript Errors Options gt Resize View to Match Session Do not select Do not select Does not apply Replay pane is auto resized to the size of the screen capture that is provided by the Logging Framework This setting requires user agent information to apply See User agent requirement on page 29 See CX Browser Based Replay in the IBM Teal
37. arch for an event that occurs in every session such as Hit Count which is also associated with the Traffic Type dimension Whenever that event fires the value of the Traffic Type dimension is also recorded with the event data in the request 4 The combination of event Hit Count and dimension Hit Count and dimension value MOBILE is then used to locate sessions that Tealeaf identified as being sourced from a mobile device For more information about searching for mobile sessions see Search for mobile visitors or sessions Search for mobile visitors or sessions 12 The ability to search for mobile sessions requires that extended user agent parsing is enabled in the Tealeaf Reference session agent that is deployed in your pipeline Some search capabilities rely on other Tealeaf CX platform components See Tealeaf Reference Session Agent in the IBM Tealeaf CX Configuration Manual See Chapter 3 Search and Replay for Mobile Apps on page 21 to search for mobile sessions from native applications See Searching for Visitors in the IBM Tealeaf cxResults User Manual to search for mobile visitors cxResults is a separately licensable component of the Tealeaf CX platform For more information please contact your IBM Tealeaf representative Searching for mobile sessions by Traffic Type Use traffic type to search for mobile sessions 1 From the Portal menu select Search Completed Sessions You can select Activ
38. ata is filtered by ScreenView This table lists and describes the information in this report Value Description Step ScreenView The ScreenView on which the unresponsive gesture struggle was logged Unresponsive Gestures Count The number of unresponsive gesture struggles for the ScreenView Unresponsive Gesture Struggles by Day and Platform report This report shows the number of Mobile gesture struggles Data is filtered by day and platform This table lists and describes the information in this report Value Description Hour of the Day The hour of the day Platform The platform for the session Valid values are iOS Android UIC Unresponsive Gestures The number of unresponsive gestures for the platform for the hour Chapter 4 Events for mobile visitors 55 56 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Chapter 5 Generate reports for Mobile web With the ability to filter analysis based on the type of device you can generate reports on mobile devices These mobile devices are used to access the monitored web application This information applies to sessions initiated through mobile web browsers to your web application For example suppose that you are able to identify mobile users by device type Through Tealeaf reporting you discover that mobile users are predominantly creating one page sessions meaning that they view a single
39. browsers in BBR If UI Capture is deployed user interface events that are captured from mobile browsers are displayed in the Viewable Pages List in BBR See the IBM Tealeaf UI Capture for j2 Guide Replay of scroll events that are captured by UI Capture is supported for mobile sessions only in BBR In addition to actions such as clicks gestures such as pinching and zoom in and zoom out are displayed in BBR When the orientation changes in the session the mobile skin is displayed along the new axis in BBR Troubleshooting This section contains some basic troubleshooting information for replay of mobile visitor sessions Traffic Type is not populated You are trying to replay a mobile session in BBR and the Traffic Type values is set to TM In this case mobile replay cannot be properly configured Support for mobile replay requires a separate installation and configuration and is not enabled by default You cannot download install and convert the public standard WURFL csv for use in Tealeaf Use of WURFL conversion tools is a component of CX Mobile a separately licensable component of the Tealeaf CX platform For more information please contact your IBM Tealeaf representative See Configuring Tealeaf for Mobile Visitors in the IBM Tealeaf CX Mobile Administration Manual Chapter 2 Search and Replay for mobile web sessions 19 Ul Events are not displayed in mobile session replay You do not see UI events in a m
40. conversion is forbidden For more information about WURFL and this utility see Overview of User Agents for CX Mobile in the IBM Tealeaf CX Mobile Administration Manual IBM Tealeaf CX Mobile module Replay of mobile user agent data device properties and UI events IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual When IBM Tealeaf CX Mobile is licensed the replay of mobile sourced sessions is supported in Browser Based Replay BBR Note When IBM Tealeaf CX Mobile module is not licensed the following limitations are applied to replay of mobile based sessions 1 No display of mobile specific events such as scroll and touch 2 No display of mobile device data during replay 3 No use of a mobile skin Extended user agent parsing is also required 4 No display of device orientation changes 5 No resizing of the screen to the mobile browser dimensions The underlying data is captured independent of the license enabling the license allows mobile based replay of sessions that are already captured BBR is a Portal based method of replaying sessions For more information about BBR replay see CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual Table 1 Available Mobile Data by License continued License Capability Description IBM Tealeaf CX Mobile for Mobile App Capture of native app events for iOS and Android systems When IBM Tealeaf
41. current day Hourly Average The average number of exceptions that are received in an hour Platform The mobile platform that the application is running on Valid values are iOS Android Hybrid Exceptions by ScreenView report This report shows the exceptions for a Mobile application Data is filtered by ScreenView This table lists and describes the information in this report Value Description Step ScreenView The ScreenView that had the exception Count The number of exceptions that occurred on the ScreenView Percentage of Sessions with Exceptions report This report shows the percentage of Mobile application sessions that had exceptions This table lists and describes the information in this report 52 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Value Description Day of Month The current date Session with at least one exception per Mobile Session The number of mobile sessions that had at least one exception Percentage of sessions with exceptions The percentage of mobile sessions that had at least one exception out of all of the sessions that had at least one exception Resizes by ScreenView report This report shows the number of Mobile sessions that logged resize gestures Data is filtered by ScreenView This table lists and describes the information in this report Value Description Step ScreenView The ScreenVie
42. d Mode true Description Last Gesture BB for Unresponsive Gestures ImageSrc default gif Chapter 4 Events for mobile visitors 43 DisplayInPortal false DisplayInSessionList false JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function TL E LAST GESTURE BB Set fact for Report Group No Dimension Report Group F setFact TL F E LAST GESTURE BB 1 Step Last Gesture Offset BB Last Gesture Offset BB for Unresponsive Gestures Display Name Step Last Gesture Offset BB Internal Name TL E LAST GESTURE OFFSET BB Advanced Mode true Description Last Gesture Offset BB for Unresponsive Gestures ImageSrc default gif DisplayInPortal false DisplayInSessionList false JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function TL E LAST GESTURE OFFSET BB Set fact for Report Group No Dimension Report Group F setFact TL F E LAST GESTURE OFFSET BB 1 Step Device Model BB Mobile Device Model BB Event for Dimensions Display Name Step Device Model BB Internal Name CUST E STEP DEVICE MODEL BB Advanced Mode true 44 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Step Description Mobile Device Model BB Event for Dimensions ImageSrc default gif DisplayInPortal false DisplayInSessionList false JavaScript Advanced Mode only
43. d by the mobile browser If no screen information is shown in the title bar for a mobile session the screen dimension data was not inserted into the request by the Windows pipeline session agent This omission typically occurs when the mobile browser cannot display JavaScript or that feature is disabled IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual More configuration is required See BBR configuration on page 15 Screen Dimensions for Mobile Devices BBR and RTV have multiple mechanisms for evaluating the screen dimensions as reported from the mobile device 1 If UI Capture is deployed and is submitted UI events to Tealeaf for capture then the screen dimensions that are used in replay are taken UI events that are captured in first hit of the session in replay from the browser of the mobile device 2 If UI Capture is not deployed or if UI events are not reported and captured in the first hit then screen dimensions are taken from the WUREL standard for the device that is used by the visitor Note Since the device and the browser for the device can not report the same values it is possible that replay of a session by using the screen dimensions reported by WUREL can not exactly match the dimensions of the captured session 3 If neither of the methods yields values for the screen dimensions BBR and RTV set the screen dimensions during replay to the full normal replay size User interface events captured from mobile
44. d in BBR replay Sessions that are requested by a BBR user are passed by the Replay Server to a renderer that is appropriate for the source of the session For example Firefox sessions are passed to the Gecko renderer while Chrome WebKit sessions are passed to the Chrome renderer To render sessions that are captured from mobile devices for display in the web browser the Tealeaf Replay Server uses an embedded renderer that is based on the Chromium engine For best results in replay of mobile based sessions Tealeaf recommends that you use the Chrome browser in Browser Based Replay The Chrome renderer must be enabled See Configuring the Replay Server in the IBM Tealeaf CX Configuration Manual Browser specific styling cannot be appropriately applied to sessions that are delivered to a different type of browser For example WebKit specific styles cannot be applied to a session that is rendered for and delivered to a Firefox browser Chapter 3 Search and Replay for Mobile Apps 29 30 Image capture screen dimensions for mobile devices If the IBM Tealeaf CX Mobile license and extended user agent parsing is enabled captured images are displayed in the screen dimensions that are used on the mobile device This device is the same device from which the native application session was captured For mobile native application sessions image display is determined by the Logging Framework which always screen captures the currently con
45. d rendered in an iframe inside of that browser Browser specific styling cannot be appropriately applied to sessions that are delivered to a different type of browser For example WebKit specific styles cannot be applied to a session that is rendered for and delivered to a Firefox browser For more information about BBR see CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual Mobile skin A mobile license is required for the mobile skin to show in the Mobile Replay IBM Tealeaf receives mobile dimensions from two sources IBM Tealeaf UI Capture and WURFL WUREL is used as a fallback if UI Capture is not installed If both sources are missing there is no data to render the mobile skin A default dimension is applied and you see the skin with no page inside Limitations in Replay of mobile visitors Replay of mobile visitor sessions works best for web pages that are designed for a mobile platform These web pages are designed to fit the smaller screens of mobile devices and work well within the limitations of the device For more information about replay for mobile native applications see Chapter 3 Search and Replay for Mobile Apps on page 21 Personal computer designed web pages Replay of web pages that are targeted for personal computers can vary widely from the actual experience Many cell phones and cell phone networks modify the web page to best fit the display Typical modifications include collapsing of fra
46. data transmission methods Configure Event Objects Report data Available Dashboards 59 59 59 60 60 61 iv IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Chapter 7 IBM Tealeaf documentation andhelp 63 Notices Re 65 Trademarks gt 67 Privacy Policy Considerations 67 Tealeaf CX Mobile User Manual Tealeaf CX Mobile User Manual details the IBM Tealeaf CX Mobile module for the IBM Tealeaf CX platform which enables analysis and reporting on visitors who use mobile devices to access your web application Use these links to access specific topics in the manual O Copyright IBM Corp 1999 2014 Vi IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Chapter 1 IBM Tealeaf CX Mobile The IBM Tealeaf CX Mobile modules capture replay and analyze the experiences of visitors who access your web application through web browsers or mobile native applications on mobile devices Through IBM Tealeaf CX Mobile you can monitor the mobile user experience with the same IBM Tealeaf suite of analysis tools that are used for visitors on desktop systems As the mobile device installation base expands gaining insight into this rapidly developing market is critical to making more informed decisions about optimizing your website for the mobile experience Given the wide array of mobile devices in use on the web forward thinkin
47. e Sessions or All Sessions These search options are available for those types of searches as well See Searching Session Data in the IBM Tealeaf cxImpact User Manual 2 Select the Completed search template if it is not selected already e From the Search Scope select AND Same Session 4 In the search pane click Event Values IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Click lt Select an event In the Event Selector select Hit Count Next select the gt value from the drop down Enter the value 2 In the Search pane click Events A second search term is added In the Events pane Click lt Select an event In the Event Selector select Hit Count 9 Click Any Dimension 10 In the Dimension Selector select Traffic Type and click Select 11 The Dimension Value Selector is displayed Select Mobile Note If you have Tealeaf license and deployed a Tealeaf client framework to capture session data from mobile native applications you can search for sessions of those types by selecting the value Mobile_App from the Dimension Value Selector See Integrating Client Framework Data into Tealeaf in the IBM Tealeaf Client Framework Data Integration Guide Click Select 12 The search screen look like Completed Session Search gt Session List EJ IE el EE 8 Template lt Default Completed gt This will search across available Completed sessions Search Range Only Today
48. e information about creating reports with the Traffic Type dimension see Tealeaf Report Builder in the IBM Tealeaf Reporting Guide The Traffic Type dimension is sourced from the same information on the request as the Browser Traffic Type session attribute See TEM Dimensions Tab in the IBM Tealeaf Event Manager Manual Creating mobile events based on data for the device 50 You can create other events that are based on the mobile data for the device as extracted from the WURFL standard Since this information is stored in the request record you can create a hit attribute to look for values for each of the request variables listed Then you can create events or dimensions that use these hit attributes as source data 1 Create hit attribute a In the Portal select Configure gt Event Manager b Click the Hit Attributes tab See TEM Hit Attributes Tab in the IBM Tealeaf Event Manager Manual C Click New Hit Attribute d Specify the hit attribute properties 1 You can name it similar to the request variable for easy identification 2 Search in Request 3 Use Start Tag End Tag selected 4 Start Tag Use the following request variable and an equal sign as in the IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual TLT TRAFFIC TYPE 5 End Tag Use the following string r n e Click Save Draft f Click Save Changes 2 Create event a In the Portal select Configure gt Event Manager b Click the Even
49. eaf in the IBM Tealeaf Client Framework Data Integration Guide For more information about creating reports with the Traffic Type dimension see Tealeaf Report Builder in the IBM Tealeaf Reporting Guide These reports can then be integrated as components in custom dashboards See Configuring Dashboards in the IBM Tealeaf cxView User Manual Copyright IBM Corp 1999 2014 57 58 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Chapter 6 Generate reports for Mobile App The IBM Tealeaf Mobile App logging frameworks enable the capture of a large array of device properties and user interface events into Tealeaf where these values can be made available for reporting Using data that is sourced from the Tealeaf Logging Frameworks you can create event objects such as hit attributes dimensions and events to capture this data for reporting purposes When the objects are created you can use them in the same reports that are described at the end of section You can also use them in reports that are already created Use of the Tealeaf Logging Frameworks for mobile native applications requires the Tealeaf CX Mobile license for Mobile App For more information contact your Tealeaf representative Licensees must implement in their apps code that is provided by Tealeaf For more information on downloading Tealeaf software see Tealeaf CX Downloads Pre requisites for Mobile application reports IBM Tealeaf CX Mobi
50. eaf cxImpact User Manual See BBR Options in the IBM Tealeaf cxImpact User Manual IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Chapter 4 Events for mobile visitors Through WUREL reference data Tealeaf can be configured to identify mobile visitors that are based on data that is stored in the request by Tealeaf You can configure Tealeaf to detect mobile visitors and to generate events to detect them Enable extended user agent detection To identify mobile visitors through WUREL reference data you must enable User Agent Detection See Configuring User Agent Detection in the IBM Tealeaf cxImpact Administration Manual Import CX Mobile Dashboard The IBM Tealeaf CX Mobile module includes a suite of events for mobile visitors These events can be imported with the Mobile Traffic Dashboard which must be imported into your Tealeaf solution How mobile visitors are detected When extended user agent detection is enabled the data relevant to mobile devices is captured and inserted into the ExtendedUserAgent section of request by the Tealeaf Reference session agent The Tealeaf Reference session agent must be enabled in your Tealeaf processing pipeline See Tealeaf Reference Session Agent in the IBM Tealeaf CX Configuration Manual See TMS Pipeline Editor in the IBM Tealeaf cxImpact Administration Manual How Mobile Visitors Are Detected When extended user agent detection is enabled the data rel
51. eaf you can Detect user struggle Drill down into visitor behavior to analyze individual sessions Correlate visitor behavior with network data What IBM Tealeaf CX Mobile does 2 IBM Tealeaf CX Mobile captures web and application events replays mobile sessions and collects visitor and device metrics Capture web and application events IBM Tealeaf CX Mobile enables the monitoring and capture of client side interactions through mobile web browsers and native applications These events are captured transparently to the user and submitted to Tealeaf for capture and processing through your installed Tealeaf solution Device demographics can be captured through the user agent string that is submitted by the device or the installed Tealeaf client framework that is used to monitor the device Capture of exception messages for processing and rapid reporting IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Mobile session replay IBM Tealeaf CX Mobile captures the complete set of interactions of every mobile visitor You can replay captured sessions in a browser level recording through Browser Based Replay Session replay for mobile devices accounts for browser capabilities screen sizes and other characteristics of the device and its browser Support for mobile specific actions such as orientation change swipe and more Render in replay by using screen dimensions known device characteristics and orientation For
52. ents x Event Values Session includes z Count with Mobile Device iOS Session Into Figure 4 Portal Search Event Dimension Value search terms 10 Optional Modify your search as needed Set the Search Range to be as narrow as possible to locate the necessary sessions 11 When you are ready to search click Search Results are displayed in the default session list See Search Results Search Results After your search results are returned they are displayed in the default session list template that is associated with the search template that you used This diagram shows the Portal Search Results for a search for all mobile sessions 24 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Completed Session Search Displaying 100 of 233 matching sessions ka ont eet Oo Active Session Drag Column Headers Here To Group Session Time gt Session List Duration Displayed Time Zone UTC 08 Pacific Standard Tim Session List Template Mobs 2 Android Login Name 105 Login Name Events Beg A 01 19 2012 15 42 33 00 02 14 useridz22 gt ONO i ROBYS DSB 237 SER 01 18 2012 15 23 12 00 03 35 Testeri A OED 174 VFB 01 18 2012 16 18 35 00 06 36 Gigo O ene i A ADs Lev 172 Qe 2004 01 19 2012 14 50 00 00 04 03 AO q1 gSHe 168 FRIE 01 19 2012 14 12 02 00 02 31 Hdd AG Den L7RESS Sis 161 Bp AES 01 17 2012 15 57 39 00 00 01 147 SFM LES 01
53. epresentation of the page 21 native mobile session with information related to multiple screens You can replay mobile app sessions in Browser Based Replay Enabling CX Mobile There are several options to enable CX mobile Some of the options involve working with IBM Tealeaf CX IBM Tealeaf cxView and IBM Tealeaf cxImpact Get a license key IBM Tealeaf CX Mobile is enabled through the license key that you enter in the Tealeaf Installer at upgrade time A new license key is required Contact your IBM Tealeaf representative Get the latest BrowsCap csv BrowsCap is a publicly maintained standard for identifying user agents on the web You must download and install the latest version of Browscap csv into your Tealeaf solution See Maintaining the CX System in the IBM Tealeaf CX Installation Manual Get the latest WURFL xml WUREL is a publicly maintained standard for identifying mobile devices in use on the web You must download the latest version of WURFL xml and convert to use in your Tealeaf solution 8 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual See Maintaining the CX System in the IBM Tealeaf CX Installation Manual Convert the latest WURFL xml file to Tealeaf format After you get the latest WURFL xm1 file you must convert it to a form that is usable by your Tealeaf solution Tealeaf provides an external tool to convert the downloaded file Use the WURFL2csv exe program to con
54. epresentations of sessions that are generated from Android apps there are often empty target pages in the Navigation List During rendering the target pages are converted to ScreenViews and UI Events However the original target pages remain in the Navigation List and appear as empty pages You can use the Ignore URLs rule to remove any of these original pages from the Navigation List that are not required To remove these original pages from the Navigation List right click the target php page in the Navigation list and click Remove this page from Replay The Ignore URLs rule does not work on sessions that are generated from iOS apps Replay mobile app sessions as screen captures 28 You can replay sessions with mobile app screen captures in Browser Based Replay Screen capture requires configuration of the IBM Tealeaf Logging Framework Android Logging Framework See the IBM Tealeaf Android Logging Framework Guide iOS Logging Framework See the IBM Tealeaf iOS Logging Framework Guide BBR session replay on page 30 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Replay screen capture limitations As the visitor steps through different views of the native application a screen capture can be captured and submitted to Tealeaf for display During display of mobile native apps static screen captures of each view are displayed Screens are captured as soon as the view is initialized and before data is pop
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56. es Ability to mask private information Ability to draw user interactions UI events onto the HTML pages that are created from the JSON data Smaller data size JSON data The HTML Representation method uses JSON data that is captured by the CX Mobile Logging Frameworks to create a collection of HTML pages Each page is a collection of UI events within a JSON string When the Replay Server finds a hit with a JSON string Type 10 messages are converted into HTML through a template engine to render the collection of HTML pages that represent the mobile app screens Type 4 messages that follow a Type 10 message are filtered to produce associated UI Events that are visible in the Navigation List The message breakdown provides you with a deeper insight into your mobile app sessions IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Templates The templates that are used by the template engine can be customized to meet your business needs To configure your templates contact IBM Tealeaf Professional Services or see Native app session replay customization in the IBM Tealeaf CX Configuration Manual Naming conventions When you replay a mobile app session and use a Tealeaf Target page that does not match the naming convention of TealeafTarget you might see native UI events that are associated to your unconventional Tealeaf Target pages when they belong to an earlier page To avoid this association create an Ignore UR
57. evant to mobile devices is captured and inserted into the ExtendedUserAgent section of request by the Tealeaf Reference session agent The Tealeaf Reference session agent must be enabled in your Tealeaf processing pipeline See Tealeaf Reference Session Agent in the IBM Tealeaf CX Configuration Manual See TMS Pipeline Editor in the IBM Tealeaf cxImpact Administration Manual Information inserted into the request When the Tealeaf Reference session agent detects a mobile session the WURFL standard is checked and any available information is inserted into the request This code is an example of the ExtendedUserAgent section of request ExtendedUserAgent TLT BROWSER Openwave Mobile Browser TLT BROWSER VERSION Openwave Mobile Browser6 2 TLT BROWSER PLATFORM TLT TRAFFIC TYPE MOBILE TLT BROWSER JAVASCRIPT false O Copyright IBM Corp 1999 2014 33 TLT BROWSER COOKIES true TLT_BRAND LG TLT_MODEL LG MX510 TLT_SCREEN_HEIGHT 220 TLT_SCREEN_WIDTH 176 TLT_COLOR_DEPTH 65536 TLT_PICTURE_SUPPORT true TLT VIDEO SUPPORT false TLT STREAMING SUPPORT false How self reporting mobile web browsers are identified Self reporting mobile browsers are identified in the Tealeaf Canister based on the value of the extended user agent variable When the ExtendedUserAgent variable TLT TRAFFIC TYPE MOBILE value is set to MOBILE the user agent is a mobile device This value is used to populate the provided session attribute Browser Traf
58. evice Carrier BB Step Last Gesture BB Step Last Gesture Offset BB Step Device Model Step OS Version BB Swipe Gesture Tap and Hold Gesture Unresponsive Gestures Unresponsive Gestures BB Define mobile browser based session sente with the Event Manager Use the Traffic Type dimension to identify sessions from self reporting browsers Creating mobile events based on data for the device Dimension value lists Mobile event reports Average Session Size and Length by Platformi report I Exceptions By Day And Platform Report Exceptions by ScreenView report Percentage of Sessions with Exceptions report Resizes by ScreenView report Session Count by Date report Session Count by Day and Carrier report Session Count by Hour report Session Count by OS Version report Session Count by Platform report Unresponsive Gesture Struggles by Screen View report Unresponsive Gesture Struggles by Day and Platform report Chapter 5 Generate for Mobile web Tealeaf CX Mobile Basha Build Your Own Reports 30 33 33 33 35 nS 96 37 37 38 38 39 40 40 41 42 43 43 44 44 45 46 46 47 48 49 OU 50 sol 51 51 52 492 52 2 99 53 53 54 54 54 Do 55 97 57 57 iii Chapter 6 Generate reports for Mobile App Pre requisites for Mobile application reports Two
59. f UI Capture the header is the following exactly HTTP_X_TEALEAF ClientEvent Mobile Device Type hit attribute For all client framework sessions the header information is detected by the Mobile Device hit attribute This hit attribute detects the values for the lt framework gt value Mobile Device dimension The values that detected by using the Mobile Device hit attribute are recorded to the Mobile Device dimension If the Mobile Device Type hit attribute is found the Mobile Device building block event is triggered This event is used only to record the values into this dimension These values can be recorded Dimension Value Description i0S Indicates a session that is captured from an iOS device by the IBM Tealeaf CX Mobile iOS Logging Framework Android Indicates a session that is captured from an Android device by the IBM Tealeaf CX Mobile Android Logging Framework null value Note For any other session including sessions that are captured from IBM Tealeaf CX UI Capture j2 a null value is recorded Associated events The Mobile Device dimension is pre configured to be included in the Traffic Type report group This report group is associated with a number of events that are provided by Tealeaf When those events are triggered values for the Mobile Device dimension are recorded as soon as the installation or upgrade is completed The Page Count event is used as an example event for locating sessions by using
60. fic Type which contains the value MOBILE for these self reporting mobile browsers This session attribute can then be referenced in your event definitions Identify mobile web applications by Traffic Type dimension With the Android and iOS logging frameworks you can use the Traffic Type dimension to identify sessions that were captured You must have licenses for these products to use the Traffic Type dimension to identify sessions IBM Tealeaf Android Logging Framework Guide IBM Tealeaf iOS Logging Framework Guide These client frameworks submit user agent information for capture by Tealeaf The Tealeaf Reference session agent interprets the user agent information and populates the ExtendedUserAgent section including the TLT TRAFFIC TYPE variable TLT TRAFFIC TYPE MOBILE APP When this value is set to MOBILE APP the user agent is a mobile native application This value is displayed in the Traffic Type dimension See Use the Traffic Type dimension to identify sessions from self reporting browsers on page 50 Request variable reference Request variables are used in events This table lists and describes the request variables Header Header TLT BROWSER Browser type for the mobile device TLT BROWSER VERSION The version of browsers for the mobile device TLT BROWSER PLATFORM The operating system in use if the device is a mobile one TLT TRAFFIC TYPE The type of traffic for the device Self reporti
61. figured resolution for the device The dimensions cannot be configured in BBR for mobile native application sessions For the Android logging framework the screen capture s dimensions are represented in the left navigation bar and the image is resized in BBR If the Android device has a width or height fewer than 320 pixels the image is not scaled For more information about extended user agent parsing see Managing User Agents in the IBM Tealeaf cxImpact Administration Manual BBR session replay In BBR you can review screen images by selecting the appropriate items in the Navigation List These entries signify that a new view is loaded but not populated with data yet This diagram shows the Navigation List IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Ptpsi www straussajr Tealeaf Target z Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target a Mobile Customer Experience Figure 6 Mobile Native Application BBR Session Replay In the Navigable Pages List mobile native application
62. g enterprises must be able to examine how to best serve this diverse and growing customer segment The IBM Tealeaf event driven capabilities segment mobile users for detailed reporting to meet your enterprise requirements Information capture The IBM Tealeaf CX Mobile for Mobile Application components capture information from the mobile native applications that you deploy for your customers The captured information includes User interface events Application events Mobile device properties Developers can integrate the supported Logging Frameworks with their deployed applications and enable the capture of this rich set of application data for use in IBM Tealeaf See Integrate IBM Tealeaf CX Mobile with your mobile applications on page 9 Information about module The IBM Tealeaf CX Mobile module is a separately licensed module of the IBM Tealeaf CX platform please contact your IBM Tealeaf representative The mobile user experience and the desktop user experience are not the same Copyright IBM Corp 1999 2014 The mobile user s experience and expectations are fundamentally different from the desktop browser user s experience and expectations Mobile users Are task oriented Want efficient and quick resolution of their transactions Are easily frustrated Have a more personal point of view with online interactions The methods for monitoring customer struggle with Tealeaf provide unique insight i
63. isplay of device orientation changes No resizing of the screen to the mobile browser dimensions The underlying data is captured independent of the license enabling the license allows mobile based replay of already captured sessions See Chapter 1 IBM Tealeaf CX Mobile on page 1 Android based device Replay limitations Some mobile replay limitations are because of the basic differences between mobile web design and desktop web design Some mobile replay limitations are device based Android based device Replay limitations include Android based devices can screen capture the main window but cannot capture pop up windows For hybrid applications screen capture can be captured in a random order and some screen capture can be missing due to timing issues Clicks of the device buttons are not captured by the Android logging framework When an Android based web browser is minimized the application is slept instead of killed As a result session identifiers are not renewed when the application is reawakened and the same session identifier can be used for what are two separate visitor sessions When hits from this visitor s sessions are gathered into Tealeaf the session data is mixed under a single session identifier For more information about debugging this issue see Tealeaf Android Logging Framework Installation and Implementation in the IBM Tealeaf Android Logging Framework Guide BBR configuration You can configure the
64. ited distribution of the library For more information about IBM Tealeaf CX UI Capture for AJAX see UI Capture FAQ in the IBM Tealeaf UI Capture for Ajax FAQ For more information about mobile specific features of IBM Tealeaf CX UI Capture for AJAX see UI Capture for Ajax Reference in the IBM Tealeaf UI Capture for Ajax Guide IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Table 1 Available Mobile Data by License continued License Capability Description IBM Tealeaf Capture mobile device properties and When the IBM Tealeaf CX license is CX license UI events gesture touch and so on enabled customers can deploy the IBM Tealeaf CX UI Capture for AJAX IBM Tealeaf CX UI Capture for AJAX solution This Javascript based solution is deployed from your web servers to the visitor s browser It captures mobile specific events such as gesture and touch events as well as mobile device properties Note This license is not enforced in the product and operates independently of the other licenses It is managed through limited distribution of the library For more information about IBM Tealeaf CX UI Capture for AJAX see UI Capture FAQ in the IBM Tealeaf UI Capture for Ajax FAQ For more information about mobile specific features of IBM Tealeaf CX UI Capture for AJAX see UI Capture for Ajax Reference in the IBM Tealeaf UI Capture for Ajax Guide IBM Tealeaf CX license
65. k user interface events events specific to mobile device browsers can be captured and processed by Tealeaf See Configuring Tealeaf for Mobile Visitors in the IBM Tealeaf CX Mobile Administration Manual See Configuring Tealeaf for Mobile Visitors in the IBM Tealeaf CX Mobile Administration Manual Chapter 1 IBM Tealeaf CX Mobile 7 Capability Description Documentation Creating events Based on the captured user See Chapter 4 Events for agent data you can create mobile visitors on page 33 events that can be used to identify mobile visitor activities and device capabilities Based on these events you can create alerts and reports for display in the Portal Reports on mobile visitors As needed you can See Chapter 5 Generate and devices download report templates reports for Mobile web on or create custom reports to page 57 surface information about the mobile visitor experience Mobile Web Replay Segments from mobile See Chapter 2 Search and visitors and devices can be Replay for mobile web replayed through sessions on page 11 Browser Based Replay in the Tealeaf Portal Browser Based Replay can be configured to replay the visitor session at the appropriate screen size for the device in use and to indicate user interface events Mobile App Replay Sessions can be replayed as See Chapter 3 Search and screen captures or as an Replay for Mobile Apps on HTML r
66. le for Mobile App uses one or more Tealeaf Logging Frameworks which must be deployed and configured with the mobile native applications deployed to your visitors YOu must download and deploy these frameworks before you can report on mobile applications See the IBM Tealeaf iOS Logging Framework Guide See the IBM Tealeaf Android Logging Framework Guide Two data transmission methods The Tealeaf Logging Frameworks support two methods of submitting data and capturing it in Tealeaf This table lists and describes the data transmission methods Table 5 Two data transmission methods Method Supported Releases Description Hit Release 8 4 If you implemented a Tealeaf logging framework splitting to interact with your Release 8 4 system you must deploy a session agent in your Windows pipeline This session agent splits captured messages into individual hits which are inserted into the regular session data This legacy method of processing client framework is supported in the current release In a future release it is likely to be deprecated For more information on this session agent see JSON Mobile Parser Session Agent in the IBM Tealeaf CX Configuration Manual Copyright IBM Corp 1999 2014 59 Table 5 Two data transmission methods continued Method Supported Releases Description Step based Release 8 5 and later The logging frameworks submit messages in a eventing unified JSON format
67. mes restructuring of tables and resizing of images Because these modifications are specific to the device or network Tealeaf does not attempt to emulate these behaviors As standards improve for presentation of content that is targeted for personal computer screens delivered to small mobile screens Tealeaf improves this emulation Mobile browser designed web pages Replay of sessions for mobile devices that are captured from web applications that are designed for mobile browsers is likely to feature improved performance and visual display However if the content is delivered for a mobile only device there can be visual discrepancies in the replay due to differences in the rendering and display issues of the browser controllers that are used in BBR Depending on the pixel density of the device and the pixel density of the monitor on which you are viewing the replay the physical size of the displayed image cannot match the original image For Android devices if the width or height is fewer than 320 pixels the image is not scaled IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Limitations for unlicensed components When IBM Tealeaf CX Mobile module is not licensed the following limitations are applied to replay of mobile based sessions No display of mobile specific events such as scroll and touch No display of mobile device data during replay No use of a mobile skin Extended user agent parsing is also required No d
68. ng mobile devices have this value that is set to MOBILE 34 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Header Header TLT BROWSER JAVASCRIPT Does the device accept and run JavaScript Possible values True False or Unknown which means that the data is not present TLT BROWSER COOKIES Does the device accept cookies Possible values True False or Unknown which means that the data is not present TLT BRAND The brand of the mobile device TLT MODEL The model name for the mobile device LT SCREEN HEIGHT Height of the screen in the mobile device Width of the screen in the mobile device TLT_SCREEN_WIDTH TLT COLOR DEPTH Number of colors that the device can display TLT PICTURE SUPPORT Does the device support display of picture formats Possible values True False or Unknown which means that the data is not present TLT VIDEO SUPPORT Does the device support download of video Possible values True False or Unknown which means that the data is not present TLT STREAMING SUPPORT Does the device support video streaming Possible values True False or Unknown which means that the data is not present Mobile Events Tealeaf provides a set of Mobile events to support the tracking of user interface events that are captured through a Tealeaf client framework These objects can be used as the basis for building other even
69. nto areas where your mobile customers are getting frustrated and potentially abandoning transactions By deploying IBM Tealeaf CX Mobile you can monitor mobile customer experience and processes with a fidelity not available in other solutions Why use Tealeaf IBM Tealeaf CX Mobile delivers key information on the mobile user experience In addition to standard analytics capabilities in capturing user profiles and reporting on time based activities the Tealeaf mobile solution provides insight into why activities are happening Mobile user experience information Tealeaf provides mobile user experience information that gives you Visibility into mobile user success and failure Detect obstacles or issues without relying on user feedback Understand usage by mobile devices across the user base site and apps Identify cause without having to update or relaunch services Visibility into usage patterns across the entire user base Accelerated time to market Stop waiting on user feedback before you make improvements Rapidly evaluate mobile features adoption success and failure points Eliminate poor quality to deliver winning mobile services Informed mobile investments Quantify business impact to prioritize decisions fix invest and remove See the actual usage of mobile services rather than the expected usage Use the mobile user experience information With the information that you collect with Teal
70. o not change event name function CUST E_RESIZE_GESTURE if F factCount TL F E MOBILE SESSION START BB gt 0 F getLastFact CUST F E DOUBLE TAP GESTURE HitNumber H HitNumber amp amp F getLastFact CUST F E DOUBLE TAP GESTURE StepNumber H StepNumber F getLastFact CUST F E PINCH GESTURE HitNumber H HitNumber amp amp F getLastFact CUST F E PINCH GESTURE StepNumber H StepNumber Set fact for Report Group No Dimension Report Group F setFact CUST F E RESIZE GESTURE TLT NULL Set fact for Report Group Gesure Report Group F setFact CUST F E RESIZE GESTURE FACT2 TLT NULL Set fact for Report Group Gesure Report Group 3 F setFact CUST F E RESIZE GESTURE FACT3 TLT NULL Set fact for Report Group Gesure Report Group 2 F setFact CUST F E RESIZE GESTURE FACTA TLT NULL Session with at least one exception Any session that has at least one exception Display Name Session with at least one exception Internal Name CUST E_SESSION WITH AT LEAST ONE EXCEPTION Advanced Mode true Description Any session that has at least one exception ImageSrc default gif DisplayInPortal true DisplayInSessionList true JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function CUST E SESSION WITH AT LEAST ONE EXCEPTION if F factCount TL F E MOBILE SESSION START BB gt 0 am
71. obile session replay If you do not see UI events in a mobile session replay check the request of any hit in the session to see whether TLT_BROWSER_JAVASCRIPT false is in the ExtendedUserAgent The UI Capture JavaScripts required to capture and submit UI events cannot run for a session if a visitor s browser does not support JavaScript is not configured to enable JavaScript to run See Browser Based Replay Interface in the IBM Tealeaf cxImpact User Manual 20 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Chapter 3 Search and Replay for Mobile Apps Mobile app sessions can be captured and replayed as screen captures for visual review and data analysis IBM Tealeaf CX Mobile Android Logging Framework and IBM Tealeaf CX Mobile iOS Logging Framework can be enabled to capture native mobile app data Sessions can be captured as HTML representations with information related to multiple screens Sessions that are rendered through HTML representation of the native mobile session can be replayed only in Browser Based Replay For all sessions sourced from mobile native applications you can search through the Portal to locate them Define the attributes and event objects to capture Before you can search for attributes and event objects you must configure the attributes and event objects you want to capture You can capture important data from your mobile native applications See Integrating Client Framework Dat
72. p amp F factCount CUST F E EXCEPTION gt 0 Set fact for Report Group No Dimension Report Group F setFact CUST F E SESSION WITH AT LEAST ONE EXCEPTION TLT NULL Set fact for Report Group Gesure Report Group F setFact CUST F E SESSION WITH AT LEAST ONE EXCEPTION FACT2 TLT NULL Set fact for Report Group Gesure Report Group 2 F setFact CUST F E SESSION WITH AT LEAST ONE EXCEPTION FACT3 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Step Step TLT NULL Set fact for Report Group Gesure Report Group 3 F setFact CUST F E SESSION WITH AT LEAST ONE EXCEPTION FACT4 TLT NULL Device Carrier BB Mobile Device Carrier BB Event for Dimensions Display Name Step Device Carrier BB Internal Name CUST E_STEP_CARRIER_BB Advanced Mode true Description Mobile Device Carrier BB Event for Dimensions ImageSrc default gif DisplayInPortal false DisplayInSessionList false JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function CUST E STEP CARRIER BB if P CUST P_CARRIER patternFound Set fact for Report Group No Dimension Report Group F setFact CUST F E STEP CARRIER BB DG NONE P CUST P CARRIER firstValue Last Gesture BB Last Gesture BB for Unresponsive Gestures Display Name Step Last Gesture BB Internal Name TL E LAST GESTURE BB Advance
73. play overview Limitations Replay of mobile visitors BBR configuration Replaying mobile sessions Screen Dimensions for Mobile Devices User interface events captured from mobile browsers in BBR Troubleshooting Traffic Type is not populated UI Events are not displayed in mobile session replay Chapter 3 Search and Replay for Mobile Apps Define the attributes and event mere to Identify mobile sessions with Mobile Device Search session data Searching sessions in the Portal by dimension value Search Results Replay Mobile App Sessions as HTML web sessions HTML Representation limitations Replay mobile app sessions as screen captures Replay screen capture limitations How browser specific features are rendered 4 in BBR replay Image capture screen dimensi ns fot mobile devices O Copyright IBM Corp 1999 2014 1 12 12 13 13 14 15 16 19 19 19 19 20 21 21 21 28 23 24 26 26 26 220 29 30 BBR session replay Chapter 4 Events for mobile visitors How Mobile Visitors Are Detected Information inserted into the request Mobile Events Double Gesture Exception 3 Gesture Mobile Model Mobile Session Count Mobile Session Length sec Mobile Session Size MB Mobile Session Start BB Pinch Gesture Resize Gesture x Session with at least one exception Step D
74. rawal without notice and represent goals and objectives only This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include the names of individuals companies brands and products All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental COPYRIGHT LICENSE This information contains sample application programs in source language which illustrate programming techniques on various operating platforms You may copy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written These examples have not been thoroughly tested under all conditions IBM therefore cannot guarantee or imply reliability serviceability or function of these programs The sample IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual programs are provided AS IS without warranty of any kind IBM shall not be liable for any damages arising out of your use of the sample programs Trademarks IBM the IBM logo and ibm com are trademarks or registered trademarks of International Business Machines Corp registered in many jurisdictions worldwide Other product and
75. res Internal Name CUST E UNRESPONSIVE GESTURES Advanced Mode true Description Any unresponsive gesture ImageSrc default gif DisplayInPortal true DisplayInSessionList true JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function CUST E UNRESPONSIVE GESTURES if F factCount TL F_E MOBILE SESSION START BB gt 0 amp amp F getLastFact CUST F E UNRESPONSIVE GESTURES BB HitNumber H HitNumber amp amp F getLastFact CUST F UNRESPONSIVE GESTURES BB StepNumber H StepNumber Set fact for Report Group No Dimension Report Group F setFact CUST F E UNRESPONSIVE GESTURES TLT NULL Set fact for Report Group Gesure Report Group F setFact CUST F E UNRESPONSIVE GESTURES FACT2 TLT NULL Set fact for Report Group Gesture Mobile Device F setFact CUST F E UNRESPONSIVE GESTURES FACT3 TLT NULL Set fact for Report Group Gesure Report Group 3 F setFact CUST F E UNRESPONSIVE GESTURES TLT NULL Chapter 4 Events for mobile visitors 47 48 Unresponsive Gestures BB Detect root ScreenView load from UIC as an unresponsive state Display Name Unresponsive Gestures BB Internal Name CUST E UNRESPONSIVE GESTURES BB Advanced Mode true Description Detect root ScreenView load from UIC as an unresponsive state ImageSrc default gif DisplayInPortal false DisplayInSessionList false
76. s and properties The Tealeaf Logging Frameworks submit the events and properties in batches to IBM Tealeaf for capture The information can be captured as a single screen capture or as an HTML representation with information related to multiple screens In this manner you can closely monitor a predefined set of events or customize your own events on the application and how users interact with it Data that is submitted to Tealeaf is decoded in the Windows pipeline by using a specialized session agent The data is then available for search and reporting as data inserted into the request IBM Tealeaf provides the following Logging Frameworks See the IBM Tealeaf CX Mobile iOS Logging Framework Guide See the IBM Tealeaf CX Mobile Android Logging Framework Guide Chapter 1 IBM Tealeaf CX Mobile 9 10 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Chapter 2 Search and Replay for mobile web sessions Like desktop browser sessions Tealeaf mobile user sessions can be replayed through Browser Based Replay in the Portal Browser Based Replay replays the visitor experience with your web application Screen size is adjusted to account for the smaller displays JavaScript capabilities are curtailed to match the capabilities of mobile device browsers Other characteristics of the mobile browser are also applied to the replay view in BBR If UI Capture is deployed orientation changes scroll events and other user interface events
77. shown above title bar in the BBR pane User agent information is inserted in a title bar above the replay pane This information is available only if the IBM Tealeaf CX Mobile module is licensed and properly configured See Configuring Tealeaf for Mobile Visitors in the IBM Tealeaf CX Mobile Administration Manual This table lists and describes the item and the source Request field Table 2 Item Source Request field Description Browser TLT BROWSER Visitor browser type This value is also available in the Tealeaf System Hit Attribute Browser See TEM Hit Attributes Tab in the IBM Tealeaf Event Manager Manual Browser Platform TLT BROWSER PLATFORM The mobile device platform Browser Major Version TLT BROWSER VERSION The version X 0 of the browser Traffic Type TLT TRAFFIC TYPE The type of traffic as identified by extended user agent parsing This data is also captured in the Traffic Type dimension See TEM Dimensions Tab in the IBM Tealeaf Event Manager Manual Replay Renderer The type of renderer that is used by Replay Server to render the session The type of renderer is determined by the configured renderer types and the browser from which the session was originally experienced See Configuring the Replay Server in the IBM Tealeaf CX Configuration Manual Information shown in replay pane for mobile session The BBR replay pane is rendered at the screen dimensions reporte
78. splayInSessionList false Chapter 4 Events for mobile visitors 39 JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function CUST E MOBILE SESSION MB f F factCount TL F E MOBILE SESSION START BB gt 0 Set fact for Report Group No Dimension Report Group F setFact CUST F E MOBILE SESSION MB DG NONE F getLastFact TL F E REPORT WS SESSION MB DG NONE NumericValue 7 Set fact for Report Group Traffic Type F setFact CUST F_E MOBILE SESSION MB DG TLT TRAFFIC TYPE F getLastFact TL F E REPORT WS SESSION MB DG NONE Numeri cValue 7 Set fact for Report Group Gesure Report Group 3 F setFact CUST F E MOBILE SESSION MB FACTI F getLastFact TL F E REPORT WS SESSION MB DG NONE NumericValue 7 Set fact for Report Group Gesure Report Group F setFact CUST F E MOBILE SESSION MB FACT2 F getLastFact TL F E REPORT WS SESSION MB DG NONE NumericValue Mobile Session Start BB Start of a mobile session Display Name Mobile Session Start MB Internal Name CUST E MOBILE SESSION START BB Advanced Mode true Description Start of a mobile session ImageSrc default gif DisplayInPortal false DisplayInSessionList false JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function TL E MOBILE SESSION START BB f P TL TLT
79. ssion Fragments Report Javascript Errors Resize Replay Pane To Match Session Chrome Bitmap Renderer Format Chrome Hint Renderer Format Anashria Limited Offer 20 OFF Figure 1 BBR options for mobile devices visitor s browser then that window size is applied to BBR Replaying mobile sessions You can replay mobile sessions by using the same controls to replay desktop sessions During the replay you can resize the window based on the visitor s browser For more information about resizing the window that is based on the visitor s browser see Resizing the BBR replay screen for a session 1 In the Sessions List select the session to replay If you searched by visitor click the Sessions link next to the appropriate results in the Visitors List 16 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Displaying 13 of 13 matching sessions Displayed Time Zone GMT 08 Pacific Standard Time 9 Active Session Drag Column Headers Hers To Group RPP i2 02 24 2011 14 07 34 00 00 00 MOOD n mb Ue WRAP 28 P P i 02 28 2011 16 33 13 00 00 00 ae W wen 23 aere Figure 2 Searching for Mobile Sessions in BBR 218 In the Replay Session dialog click Browser To replay click the Camera icon BBR is opened to replay the session of ON For more information about resizing the window that is based on the visitor s browser see BBR configuration on page 15
80. t objects for tracking the specifics of your client application Information about Mobile The IBM Tealeaf CX Mobile module is a separately licensed module of the IBM Tealeaf CX platform please contact your IBM Tealeaf representative Double Tap Gesture session 0 message Event Display Name Double Tap Gesture Internal Name CUST E DOUBLE TAP GESTURE Advanced Mode true Description session 0 message Event ImageSrc default gif Chapter 4 Events for mobile visitors 35 DisplayInPortal true DisplayInSessionList true JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function CUST E DOUBLE TAP GESTURE if F factCount TL F E MOBILE SESSION START BB gt 0 amp amp P TL P_ SESSIONS MESSAGE STEP ENTRY IN REQUEST firstValue toUpperCase DOUBLETAP Set fact for Report Group No Dimension Report Group F setFact CUST F E DOUBLE TAP GESTURE TLT NULL Set fact for Report Group Gesure Report Group F setFact CUST F E DOUBLE TAP GESTURE FACT2 TLT NULL Exception General exception Display Name Exception Internal Name CUST E EXCEPTION Advanced Mode true Description General exception ImageSrc default gif DisplayInPortal true DisplayInSessionL ist true JavaScript Advanced Mode only Generated by Tealeaf Event Manager NOTE Do not change event name function CUST E EXCEPTION
81. this dimension This event occurs once per session at the end of the session which provides the means of scanning all sessions for this dimension value The Page Count event is evaluated at the end of the session It cannot be used as a means of locating mobile native application sessions among your active sessions because the event not yet fired in active sessions You can use the Mobile Device dimension to locate active sessions To locate active sessions associate the dimension or one of its report groups with an event that occurs on the first hit of the session every hit after every hit or any step based trigger IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual You can use the Report Builder to identify the events with which a dimension is associated See Tealeaf Report Builder in the IBM Tealeaf Reporting Guide You can associate the Traffic Type report group with other dimensions or the Mobile Device dimension with other report groups to expand access to this segmenting information For more information about associating dimensions and report groups with events see TEM Events Tab in the IBM Tealeaf Event Manager Manual Search session data You can use the Tealeaf Portal to search session data For more information about portal search in general see Searching Session Data in the IBM Tealeaf cxImpact User Manual Searching sessions in the Portal by dimension value Using the provided event objects yo
82. tration Manual This table lists and describes the available commands Table 3 Search Results Description Displays the session in the browser See Replay mobile app sessions as screen captures on page 28 Chapter 3 Search and Replay for Mobile Apps 25 Table 3 Search Results continued Command Icon Description Page List gil View the page list for the session See Searching Session Data in the IBM Tealeaf cxImpact User Manual QuickView a Open session QuickView where you can review the event and dimensional data for every event that was triggered in the session See Searching Session Data in the IBM Tealeaf cxImpact User Manual Session Info i View session properties See Searching Session Data in the IBM Tealeaf cxImpact User Manual Send to Send the selected session to the Event Event Tester as sample data See Event Tester in the IBM Tealeaf Event Manager Manual See Searching Session Data in the IBM Tealeaf cxImpact User Manual Replay Mobile App Sessions as HTML web sessions 26 The HTML representation method replays a mobile app session in Browser Based Replay as it would an HTML web session Without the HTML representation method you would view the mobile app session as a series of screen captures Advantages There are several advantages to using the HTML representation method to replay mobile app session over screen captur
83. ts tab See TEM Events Tab in the IBM Tealeaf Event Manager Manual c Click New Event d Specify the hit attribute properties 1 You can name it similar to the request variable for easy identification 2 For the Condition click the Hit Attributes tab Select the hit attribute that you created Specify the conditions as needed for the event 3 For the Value click the Hit Attributes tab Select the hit attribute that you created You specify that the event is configured to record the value of the hit attribute 4 Make other configuration changes as needed e Click Save Draft f Click Save Changes 3 Repeat the previous steps for any of the mobile hit attributes that you like to capture in events Dimension value lists You can enable logging on dimensions to collect lists of data You can modify the data set and reuse it in dimension reports To support the set of lists you can enable logging on the dimensions you create to gather data This data can then be downloaded through the Event Manager to your local system where you can normalize the data and add or remove values This list of values can then be reloaded into the dimension as a whitelist For more information about generating these lists see User Agent Tools in the IBM Tealeaf cxImpact Administration Manual Mobile event reports When the events are enabled instances of event data can be counted or the data values can be broken out for reporting
84. u can search for completed sessions from mobile native applications through the Portal This example uses an event that is calculated on each session but not until the end of the session So this example cannot be used to find all instances among active sessions To locate active sessions you must select a different event which occurs on every hit 1 Log in to the Portal 2 From the Portal menu select Search gt Completed Sessions 3 4 To remove any fields in the search panel click the X icon in the upper right Specify the template and Search Range as needed corner In the left panel click the Events category The Events search field is added to the search panel If this field is not available you must select a different search template See Searching Session Data in the IBM Tealeaf cxImpact User Manual If no search template contains this field it must be added to at least one search template See Configuring Search Templates in the IBM Tealeaf cxImpact Administration Manual Optional Search for the occurrence of specific events and dimension values In this example the provided Tealeaf event Page Count is used and the Mobile Device dimension is already associated with it For more information about creating events to track mobile native application data see Integrating Client Framework Data into Tealeaf in the IBM Tealeaf Client Framework Data Integration Guide Click lt Select an event
85. ulated in any fields It limits the exposure of sensitive data to Tealeaf For Android based sessions images that are captured from the web server are stored at the beginning of the session Images that are captured from the local instance of the native application are stored in the appropriate locations throughout the session Mobile native application sessions are not replayed by using the mobile skin There is a known issue in which the PCA fails to properly recognize UTF 8 encoding in data that is submitted from client frameworks The data can be mangled in the stored session causing issues in eventing and search Attention The following information applies to IBM Tealeaf version 9 0A only 9 0A can properly recognize UTF 8 encoding in data that is submitted from client frameworks User agent requirement The user agent string must match a user string in the public standards that was deployed into your Tealeaf solution Your client framework must be configured to report a user agent string in the HTTP USER AGENT request header If the framework is configured differently the extended user agent parsing information that is displayed in BBR is reported as unknown in the toolbar at the top of replay view Capture of user agent information requires more configuration For more information about user agent detection see Managing User Agents in the IBM Tealeaf cxImpact Administration Manual How browser specific features are rendere
86. vert the WURFL xml file into the required format See User Agent Tools in the IBM Tealeaf cxImpact Administration Manual Get mobile dashboards from IBM Tealeaf cxView You can download and import mobile dashboards from IBM Tealeaf cxView to use in CX Mobile Download mobile dashboards Tealeaf published dashboards for IBM Tealeaf CX Mobile which contain the event definitions that are required to capture mobile data for aggregation into dashboard reports Import mobile dashboards Use the IBM Tealeaf cxView Report Manager to bring the mobile event reports and dashboard that you downloaded into the system See Importing and Exporting Reports in the IBM Tealeaf cxView User Manual Update the Event Values Lists with the latest User Agent data Event Value Lists are used to display the different browser types mobile devices and platforms The UAValueListCreator exe tool creates these values lists which you can then import to the system See User Agent Tools in the IBM Tealeaf cxImpact Administration Manual Integrate IBM Tealeaf CX Mobile with your mobile applications IBM Tealeaf CX Mobile for Mobile App includes a set of Logging Frameworks which are deployed by your developers with mobile native applications served to your customers The logging frameworks are used to capture and submit events to IBM Tealeaf When deployed and enabled the Tealeaf Logging Frameworks capture user interface events application event
87. w that had the resize gesture Count The number of resize gestures logged on the ScreenView Totals The total number of rezise gestures for the ScreenView Hourly Average The average number of resize gestures received in an hour for the ScreenView Session Count by Date report This report shows the number of Mobile sessions that are logged by date This table lists and describes the information in this report Value Description Day The current date Count The number of mobile sessions Totals The total number of mobile sessions for the current date Hourly Average The average number mobile in an hour Session Count by Day and Carrier report This report shows the number of Mobile sessions logged by date Data is filtered by mobile carrier This table lists and describes the information in this report Value Description Day The current day Totals The total number of sessions for a carrier on the current day Hourly Average The average number of sessions logged for the carrier in an hour Chapter 4 Events for mobile visitors 53 Value Description Carrier The mobile carrier that the application is running on Valid values are Session Count by Hour report This report shows the number of mobile sessions that are counted by hour The report also provides an average of session counts for the previous four days
88. website https tealeaf support ibmcloud com Use the information in the following table to view the product documentation for IBM Tealeaf Table 6 Getting help To view Do this Product documentation On the IBM Tealeaf portal go to gt Product Documentation Help for a page on the IBM Tealeaf Portal On the IBM Tealeaf portal go to gt Help for This Page Help for IBM Tealeaf CX PCA On the IBM Tealeaf CX PCA web interface select Guide to access the IBM Tealeaf CX PCA Manual Available documents for IBM Tealeaf products Use the following table to view a list of available documents for all IBM Tealeaf products Table 7 Available documentation for IBM Tealeaf products IBM Tealeaf products Available documents IBM Tealeaf CX IBM Tealeaf Customer Experience Overview Guide IBM Tealeaf CX Client Framework Data Integration Guide IBM Tealeaf CX Configuration Manual IBM Tealeaf CX Cookie Injector Manual IBM Tealeaf CX Databases Guide IBM Tealeaf CX Event Manager Manual IBM Tealeaf CX Glossary IBM Tealeaf CX Installation Manual IBM Tealeaf CX PCA Manual IBM Tealeaf CX PCA Release Notes Copyright IBM Corp 1999 2014 63 64 Table 7 Available documentation for IBM Tealeaf products continued IBM Tealeaf products Available documents IBM Tealeaf CX IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual IBM Tealeaf CX Reali
89. y the Tealeaf Reference session agent which uses a deployed version of the browscap public standard to look up more data Part of this data insertion is identifying whether the session was initiated from a mobile device or not Note If you do not deployIBM Tealeaf CX UI Capture j2 some aspects of the mobile visitor experience cannot be replayed For best results in displaying orientation change enabling resizing of the replay view screen you must deploy UI Capture See the IBM Tealeaf UI Capture for j2 Guide Extended user agent parsing is enabled by default See Tealeaf Reference Session Agent in the IBM Tealeaf CX Configuration Manual For more information about user agents see Managing User Agents in the IBM Tealeaf cxImpact Administration Manual IBM Tealeaf CX license IBM Tealeaf CX UI Capture for AJAX Note IBM Tealeaf CX UI Capture for AJAX is only available to legacy users Capture mobile device properties and UI events gesture touch and so on When the IBM Tealeaf CX license is enabled customers can deploy the IBM Tealeaf CX UI Capture for AJAX solution This Javascript based solution is deployed from your web servers to the visitor s browser It captures mobile specific events such as gesture and touch events as well as mobile device properties Note This license is not enforced in the product and operates independently of the other licenses It is managed through lim

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