CM1003 User`s Manual
Contents
1. eessssseeeeeeeeeee 8 Program H Setting the Prefix and SUuff X L EEE EEE 8 Clearing the Prefix and Suffix cedi cuss ese ae eheu e eoe id dreimal paco Ret teme nre 9 Phone Card and Dial Around Services ssssssssseeeeeeeeeee 10 Program l Setting the Flash Hook Duration sse 10 V SETUP FOR NORMAL USE Meee rescue cob ex cu cree exin E cC naa ee coke ce EE AK AKAR AKA 11 CHECK YOUR EQUIPMEN 25 2 9 52 aut serta son kk kk kk k kk kk kk kK paz ona coma KA KK KK KK KK KK s 11 MAKE THE CONNNEC TIONS sepe aine ha ea K R Xun n HWR OR H K Hana ak er hO ka Petra eus 11 VI REMOTE PROGRAMMING J k kk d Gera deua KK KK KAKA KAKA KAKA KAKA KAKA pete 12 WHEN THE USER IS NOT AT THE CALL BACK NUMBER kkkkkkk e 12 WHEN THE USER IS AT THE CALL BACK NUMBER se 12 VI OPERATI O N Me 14 e MI e qe E e a e E E 14 How the Call Back Feature Works ien riti rte ede eus AA AA Kak Kaka KEKE KEREK 14 Call Back VOICE item rte meet Ma h na bak a an RI KE Los HE R RAA ME KE bebes eta iie od 14 Call Back Cellular Phones EL EE E EEE aepo EEE EEE EE AA AA KA Ka err kK KK AA AK AK Ha A 17 Call Back Facsimile Fax e oes etie o pA en od dd et ae ee 17 Call Back Modem Operation oreet ee Seana AA KEK KEKE KAKA HKH kK k edt 18 TABLE OF CONTENTS iii GALL FORWARD sosoreacctncrcesaistagesniatereueys chdisa eh tros2. The greeting will be played back during call back and call forward transfer operations However during call forward transfer only the first half of the greeting first 8 seconds will be played and the recording will not loop STEPS USER DIALMATE e __ jo V wait for a beep poet eee V begin speaking to record up to an 18 records greeting second greeting _ MZ MTOy ON SITE PROGRAMMING 7 beep marks end of recording listen to recorded greeting plays recording Ba SS Sur BERR for the next instruction Below is an example of a greeting that can be used for both call forward transfer and call back operation You should time the recording so that only the first sentence of the greeting is heard during call forward transfer Spell the name when the room or extension number is unknown Example of a greeting script Mr Ms is away at the moment but please stay on the line while we connect you to his her other number Operator please connect this call to Mr Ms room extension 1132 This message will be repeated thank you Spell the name if room or extension is unknown Program G Setting the Call Length Timer When DialMate is in the three way switching mode it operates unattended and there are cases where the telephone line is not disconnected even after the caller hangs up The call length timer assures that DialMate will disconnect automatically at the pre programmed time should the caller forg
3. You are using a speakerphone on high volume Lower the volume The telephone at the call back number is set to pulse Set it to tone Digit DTMF tone inadvertently entered during recording of greeting Re record greeting and make sure no DTMF tone is present DialMate Does Not Call Forward Transfer 1 Call forward has not been enabled See Program C under PROGRAMMING INSTRUCTIONS Other telephone accessories are interfering Set other telephone accessories to answer at a higher 5 or more ring setting Unnecessary prefix has been inadvertently programmed Clear the prefix see Program H Phone line where DialMate is installed does not have three way conference transfer calling Order three way transfer calling from the phone company Phone company Central Office CO needs delay after first flash hook or before second flash hook Add pause s before and or after dialing the destination number A pause may be programmed on the prefix to take care of any delay needed before dialing the destination number DialMate Does Not Connect During Modem Operation Noisy telephone lines Modems are very sensitive to noise You may have to use another carrier s line or lower the modem speed setting Make sure the other party is on the same speed The On Site Telephone Used to Program DialMate Does Not Have a Dial Tone and Does Not Receive Phone Calls Check that your equipment is connected in accordan
4. DialMate from the cellular phone detects the ring then dials wait for one ring and hang up the call back number immediately v Answer upon call back wait for end of 1 2J sJ 4 message if any then enter the PIN e g 1234 Do not press the SEND button wait for 2 beeps ae V Dial the destination number up to 30 JisJsJ 7 stores the dialed digits digits followed by J Do not press zJ zJ zJ J flash hooks and dials the the SEND button enter before prefix if any and the the destination number to skip prefix number v wait for DialMate to connect the call DialMate flash hooks again then Proceed as in Call Back Voice and connects the call Call Back Facsimile Fax Set the fax machine s reception mode to manual or set the fax machine to answer after two or more rings before starting the call back operation STEPS USER DIALMATE V Pick up the handset of the fax detects the ring waits 8 machine and call DialMate After seconds then dials the call hearing one or two rings hang up back number immediately V Within 20 seconds the fax plays back any recorded machine rings answer immediately message after a single ring and wait for the end of the recorded message if any OPERATION 17 wait for 2 beeps r A8 V Dial the number to be called up to j5 5 J7 stores the dialed digits flash 30 digits followed by a l enter zJ zJ zJ J
5. REPE V enter the PIN e g 1234 within 3 seconds otherwise DialMate will hang up V DialMate is now in programming mode Select from Programs A through I as applicable after one ring wait for call back mr dials the call back number answer DialMates cal at the end of the message if any enter Lo the PIN e g 1234 gt to go to programming mode enter J 2 A E 8 amp 8 enter the PIN again 2 aJ 4 EEE wait for two beeps V DialMate is now in programming mode Select from Programs A through I as applicable from Programming Instructions REMOTE PROGRAMMING 12 Notes Make sure program instructions are entered within three seconds after the two beep prompt Otherwise DialMate will time out and hang up Should you want DialMate to do an immediate call back after re programming it to where you are press the 2 key hear three beeps to confirm and then hang up immediately DialMate will disconnect and immediately call back to your location After completing all desired programming hang up the phone to exit There is no need to enter J oJ to terminate the call during remote programming REMOTE PROGRAMMING 13 VII OPERATION DialMate counts the number of rings of each incoming call When it is programmed in the Three Way Switching Mode see Program E DialMate performs one of the following functions CALL BACK This function
6. ated ade ka kron S NE sh cure ient adana tree 19 Forward and Bei E a delalan bai ya dah aa ci cobstahiscAckedvstaledsseecsnuacactanevazecs 20 CALL BRIDGE ANNA UT 21 Normal Call BOOS serps ducit ab Lila hakan An dea Qu c aad Mini 21 Jumping to Call Bridge from Call Forward Transfer esses 22 TRANSFER SWITCHING MODE vs astosucieisavtetostevic ett ada tcd Ero uoi D titt aceto tide xe 23 CHANGING SWITCHING MODE lkae kek t EE 23 e c DE 23 Ae TN M PTT 23 UMP liie jelsigpcpe cxcorscenstarsenaveusseteseuasoesextansiadatacceessaeucceiins 24 Unable to Program DialMate On Site csse sienne 24 DialMate Does Not Call Back ette ut Eta ceed actin aetna 24 DialMate Does Not Connect to Destination Number 24 DialMate Disconnects Upon Entering the Security Code PIN 25 DialMate Does Not Call Forward Transfer esses esee 25 DialMate Does Not Connect During Modem Operation eeeeeusuuuuss 25 The On Site Telephone Used to Program DialMate Does Not Have a Dial Tone and Does Not Receive Phone Calls esses esee 25 IX WARRANT Y iiid eas nan i i ya k n r akaa bi ava Wada dayan WA Wa we p naka L Va VE WA a dan na WA a wen v naka 26 WHA TS COVERED 5455 s k 4451o5225 ya51 nA YAN 26 What We WillB T 26 Limitation c
7. labeled Phone Do 12VDC 9VAC Plug the output of the supplied adapter into DialMate s power jack and then plug the adapter into a 120 VAC outlet that is not connected to a wall switch PROGRAMMING INSTRUCTIONS To enter programming mode lift the handset of the telephone connected to DialMate s Phone jack you will hear no dial tone and press the key After hearing two beeps follow the appropriate programming instructions below Initiate programming instructions within 3 seconds of the 2 beep prompt Otherwise DialMate will go out of program mode in which case you will have to wait at least 10 seconds and then press again to get another 2 beep prompt Three beeps confirm successful programming and two beeps prompt for the next instruction ON SITE PROGRAMMING Programs A and B are mandatory for call back call bridge and remote access Program A Setting the Security Code PIN STEPS USER DIALMATE pes oe gt wait for a beep Ea c fl enter a 4 digit code e g 4609 4 te toto V wait for the 2 beep confirmation prompt for the next BA instruction PIN is set to 4609 Notes You can change the code remotely if you know the existing code You cannot access and operate DialMate remotely if you forget your security code You will have to reprogram DialMate on site for a new code Program B Setting the Call Back Number STEPS USER DIALMATE wait for a beep feed v enter th
8. will mode hang up it will also disconnect immediately if the wrong PIN is entered V Dial the destination number e g ella JaJa stores dialed digits 831 4444 followed by a J up to aj flash hooks dials 30 digits Enter before destination prefix if any and the number to skip prefix number flash hooks again dials suffix if any and connects the call to terminate the call enter Ho Jo disconnects the call before hanging up and goes to idle mode Note You may enter the remote programming mode before terminating call bridge by entering 9 and then the PIN When call forward transfer is enabled you do not have to call twice to do remote programming when you are not at the call back number see Remote Programming Call bridge is equally useful for mobile phone users who have unlimited free calls at certain times within their roaming area or those who have free air time calls to a designated number And if you are enrolled in a flat rate calling plan of a long distance carrier the mobile phone call will be totally free OPERATION 22 TRANSFER SWITCHING MODE When DialMate is programmed in the transfer switching mode all three way switching performed on the foregoing sections Call Back Call Forward and Call Bridge are converted to transfer calling that is DialMate will hang up after dialing the destination number and the network will connect the caller directly to th
9. will reject the number and will prompt the user with two beeps to try again The digits must be entered within 12 seconds of each other Otherwise DialMate will assume dialing is finished and move on to the next step f a mistake is made during dialing but before the first flash hook dial J aJ immediately wait for 2 beeps and then re dial the correct number f you want DialMate to dial a after dialing the phone number for faster connection on some carriers hit J quickly two times When calling a cell phone or when DialMate is installed on a VOIP line you may need to enter a pause I after the destination number since it takes longer to connect to cell networks or may need a delay before doing the second flash hook The PABX Prefix and Suffix are for storing special number codes to enable DialMate to work inside a PABX system The PABX Prefix is dialed after the first flash hook The PABX Suffix is dialed after the second flash hook see Program H under Programming Instructions f your call did not go through enter J aJ and wait for the 2 beep prompt You can then re dial the number or call another number When the call is over and you wish to make another call dial J 5 wait for two beeps then enter the next number you wish to call followed by J Always dial J oJ to disconnect DialMate before hanging up Otherwise it will take time before DialM
10. 14153550132 ON SITE PROGRAMMING 6 Notes Enter the call forward transfer number exactly as if calling from a telephone connected to DialMate s phone line The call forward transfer number may be up to 80 digits long and can be any combination of digits from 0 to 9 as well as and Program E Enable Transfer Three way Switching DialMate can switch calls by means of three way calling or blind transfer During three way calling DialMate stays with the call Therefore during call back or call bridge the caller after finishing their call can do sequential calling by entering Hej and waiting for the 2 beep prompt to make another call During blind transfer DialMate will hang up after dialing the destination number and connect the caller directly to the destination number In order to transfer calls the line must have the call transfer feature such as in a Centrex PABX or VOIP Although the caller cannot do sequential calling DialMate after hanging up is ready for the next call A number of transferred calls can be active at the same time This is very useful for family members company employees who want to use the system practically at the same time with minimum wait STEPS USER DIALMATE oie gg V wait for three or four beeps BRA DialMate is in transfer mode 2222A DialMate is in 3 way mode V to toggle or change mode press 0 again Program F Recording a Greeting
11. 4 answer call wait for end of message if any then enter the PIN e g 1234 dial the destination number up to 30 digits followed by J e g 141595566667 to skip prefix enter LJ before the destination number V wait for DialMate to connect the waits for 8 seconds or for 1 call ring back before doing a 2 flash hook then dials any pre programmed suffix and connects the call engage in normal conversation monitors the call for user with called party commands and disconnect codes to make another call dial Je BE disconnects the other party V dial next number e g 955 teJtsJcs Jc cz same as above 71771 miele dial J sJ to enter REMOTE Joj PROGRAMMING BA v enter programming instructions A through I as applicable gt dial 4 to disconnect DialMate o disconnects and goes to idle before hanging up mode Notes DialMate s LED lights up every time DialMate goes off hook or blinks during a flash hook Enter your PIN during silent periods because voice playback and background noise add distortion and may cause the device to disconnect or not respond OPERATION 15 Enter the telephone number as if you were calling from DialMate s location including carrier access e g 1010333 1010222 etc area code e g 1XXX or outbound international numbers e g 011 from the USA f more than 30 digits are entered DialMate
12. DialMate User s Manual CM 1003 WoodTel Il OWNER S RECORD The model and serial numbers are located on the bottom of the equipment Record these numbers in the spaces provided below Refer to these numbers whenever you call upon your dealer regarding this product Model No CM 1003 Serial No WARNING To prevent fire or shock hazard do not expose this equipment to rain or moisture FCC PART 68 REGISTRATION This equipment complies with Part 68 of the FCC rules The FCC Part 68 label is located on the bottom of the equipment This label contains the FCC Registration Number for this equipment If requested this information must be provided to your telephone company The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called In most but not all areas the sum of the RENs of all devices connected to one line should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN you should contact your local telephone company to determine the maximum REN for your calling area Connection to the telephone network should be made by using standard modular telephone jacks type RJ11C The RJ11C plug and or jacks used must comply with FCC Part 68 rules If this telephone equipment causes harm to the telephone network the telephone company will notify you in adva
13. OPERATION 18 The modem must also be set at the tone setting DialMate will not recognize pulse dialing Lastly the modem should be set to manual answer or set the number of rings before answer to three or more not on auto This will prevent the modem from answering immediately during call back To access on line services or to transmit a fax the number to be dialed by the modem must be set accordingly The dialing sequence shall consist of the four digit security code followed by two commas about a three second pause the destination number including all necessary access numbers and three commas five second pause Remember to put a LJ before the destination number if you need to skip the pre programmed prefix Then the modem software must be set to the point of signing on or sending a fax Using a regular phone connected to the same line as the modem STEPS USER DIALMATE v call DialMate and after hearing detects the ring waits 8 one or two rings hang up seconds then dials the call immediately back number when DialMate calls back the stores the dialed digits flash modem sign on or start fax START hooks and dials the number transmission V wait for connection flash hooks again and connects the call V upon sign off or completion of disconnects the call and goes fax operation lift telephone to idle mode handset and enter J oJ CALL FORWARD When call forward is enabled DialMate
14. R PETRI E 26 What W amp Ask You to DO MEE 26 WHAT THIS WARRANTY DOES NOT COVER M K k K k 27 YOUR AUTHORIZED DEALER NS six eccscacheossutecdeasdenectesburactectsinesiuatsucdadecateaencesves 27 TABLE OF CONTENTS iv Ill OVERVIEW DialMate is an intelligent state of the art call management system that once installed on an analog telephone line with three way conference transfer calling reverses bridges and forwards transfers calls resulting in tremendous savings on your phone bills DialMate is simple to use and does not require a computer or programming skills Because call charges are from DialMate s location you can take advantage of low residential business cellular mobile phone and Voice Over Internet Protocol VOIP rates compared with rates of pay phones calling cards hotels and foreign telephone companies The device is equipped with a voice chip that can record a greeting to get through hotel and PBX operators or request callers to stay on the line while their calls are being forwarded or transferred This gives you the convenience and flexibility you need to communicate wherever you may be With DialMate you can make free calls from hotel rooms pay phones and cellular phones completely bypass foreign telephone companies long distance charges when calling from overseas and take advantage of VOIP flat domestic and international rates The CM1003 also has the unique capability of performing transfer switching during call b
15. ack bridge and forward for services PABX Centrex and VOIP that have the call transfer feature FEATURES APPLICATIONS BENEFITS e Can be used as a call back call bridge call forward or call transfer device without a computer e f installed on a USA 800 number the line can be used as a toll free international number This will provide foreign companies individuals with virtual USA presence e Enables foreign outside the USA users to access USA 800 numbers without assistance of an operator e Enables international user to take advantage of flat rates charged by telephone companies long distance carriers and VOIP providers in the United States e Enables telecommuters to receive and transfer calls as if they were in the office e Enables users to charge their personal calls to their home phone when at work and telecommuters to charge their business calls to their companies when working at home OVERVIEW 1 e Enables users to make multiple calls without hanging up between calls This eliminates surcharges commonly levied by hotels and calling card companies e The desired call back or call forward transfer telephone numbers up to 80 digits as well as other functions can be programmed on site locally or remotely over telephone VOIP lines even when the user is not at the pre programmed number This allows the user to have a roaming call back call forward or call transfer phone number e DialMate can be installed on a
16. allows you to use your home office phone line to make calls from another phone yet all the calls are charged at the rates of the line on which the unit is installed This is also very useful for cellular phones with free air time on incoming calls If DialMate detects one or two rings and only one or two on the phone line it will call the programmed call back number Things to do before using Call Back program DialMate with your security code PIN program DialMate with a call back number e g your hotel phone a friend s house or your cell phone record a voice message e g telling an operator to connect to your room or extension if DialMate has to call back to an operator assisted location leave DialMate powered up and connected to the phone line set any fax or answering machine sharing DialMate s phone line to answer after five rings or more How the Call Back Feature Works VV V VWV STEPS USER DIALMATE call DialMate from the call detects 1 or 2 rings dials the call back back number and then number plays back the user recorded hang up after 1 or 2 rings message if any loops and waits for the PIN for approximately 2 minutes if no PIN is detected after discards call back request and goes into 2 minutes idle mode Call Back Voice STEPS USER DAMMAE v call DialMate from the call back ei 1 or 2 rings then number and hang up after 1 dials the call back number preferably or 2 rings OPERATION 1
17. and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help CAUTION Any changes or modifications not expressly approved by WoodTel Inc could void the user s authority to operate the equipment SPECIFICATIONS Single Line Call Back Call Bridge Call Forward Call Transfer System Power Supply 120VAC 12VDC 9VAC 50mA Adapter provided Connections RJ11C Modular Jack Dimensions 6 1 16 W x 4 1 4 Lx 1 1 2 H Weight Less than 11b Complies with Part 68 and Part 15 FCC Rules SYSTEM REQUIREMENTS e Telephone line at installation Analog tone and three way conference transfer calling capable e Telephone for on site programming Tone capable e Telephone line at call back location Analog or digital pulse or tone capable e Telephone at call back location T
18. ate detects the end of the call causing unnecessary charges This is also true when the called line is busy or there is no answer DialMate times the call in accordance with the pre programmed call length timer see Program G under Programming Instructions When the pre programmed time is reached DialMate gives a two beep warning Dial any digit to extend the call by another period equal to the pre programmed time or else DialMate will disconnect within ten seconds DialMate also detects silent periods during a call Silence for two minutes will cause DialMate to give a two beep warning Dial any digit to reset the two minute silence timer otherwise DialMate will disconnect in ten seconds DialMate also monitors the activity of the call It can detect busy signal ring back conversation and both parties hanging up all of which will cause it to disconnect after a pre set time OPERATION 16 The following shows the approximate disconnect times should you forget to enter J oJ before hanging up gt Busy signal 1 minute hing back no answer 3 minutes Both parties hanging up call supervision provided by telephone company 10 seconds No activity silence for more than two minutes 2 minutes Other user programmed call length timer 5 minutes to infinity Call Back Cellular Phones Make sure your cell phone number is programmed as the call back number STEPS USER DIALMATE V call
19. ce with instructions in the SETUP FOR NORMAL USE section TROUBLESHOOTING 25 IX WARRANTY This warranty applies only to products purchased and used in the United States WHAT IS COVERED Any defect in materials or workmanship What We Will Do If your product is defective and returned within 30 days of the date it is purchased we will replace it at no charge to you If returned after 30 days but within one year of the date of purchase we will repair it or at our option replace it at no charge to you If we repair your product we may use new or reconditioned replacement parts If we choose to replace your product we may replace it with a new or reconditioned one of the same or similar design The repair or replacement will be warranted for either a 90 days or b the remainder of the original one year warranty period whichever is longer Limitations Implied warranties including those of fitness for a particular purpose and merchantability an unwritten warranty that the product is fit for ordinary use are limited to one year from date of purchase We will not pay for loss of time inconvenience loss of use of your product or property damage caused by your product or its failure to work or any other incidental or consequential damages In no event shall WoodTel Inc and its authorized dealers be liable for any damages other than the repair or the replacement of the product What We Ask You to Do To get warranty s
20. e destination number Since DialMate drops out after dialing the destination number there will be no sequential calling and there will be no call length timer warning However after hanging up DialMate is ready to transfer the next call CHANGING THE SWITCHING MODE Three way switching and transfer switching can be toggled on the fly by entering LJA before the destination number during call back and call bridge This feature comes handy when a change in the switching mode is necessary during domestic and international calling In most networks transfer calls are allowed only on domestic calls To make an international call when DialMate is programmed in the transfer mode you can dial JJ before the destination number and command DialMate to perform three way switching just for that particular call VOIP VOIP and the Public Switched Telephone Network PSTN have different timing for call completion This difference is even amplified when the user is calling a domestic international or mobile phone number It takes longer to connect using a VOIP line versus using the PSTN It also takes longer to connect calling an international number or a mobile phone as against calling a domestic landline phone It is therefore suggested that the user make use of the pauses JJ during programming and operation for successful call completion In most VOIP lines you may need to program a pause HL in the prefix to produce a delay after the first
21. e call back phone number e g te aaee 9 pause 14153550132 EJee wait for the 2 beep confirmation prompt for EEE the next instruction During call back D ialMate will dial 9 pause for 1 5 seconds and then dial 14153550132 Notes To enter a into the dial string e g 14153550132 dial J4 Enter the call back number exactly as if calling from DialMate s phone line Enter J J where a pause is required Each pause will cause a 1 5 second delay in the dialing sequence and will count as one digit The call back number may be up to 80 digits long and can be any combination of digits from 0 to 9 as well as and This capability enables you to program carrier phone card or dial around access numbers PINs etc together with the call back number Digit entries should be timed with appropriate pauses J lt J to synchronize with the system s prompts ON SITE PROGRAMMING 5 To do an automatic call back for each caller enter Saga Jee as the call back number The device will call back the last caller that rang the CM1003 once for VOIP or twice for regular telephone lines and then hang up This can only be done on lines that have the Call Return feature Note that the caller has to know the PIN to use the system Program C Enable Disable Call Forward Transfer Set Number of Rings STEPS USER DIALMATE press _ svy W o B
22. er your PIN e g 1234 within 3 Gejaj seconds or else DialMate will hang up it will disconnect immediately if the wrong PIN is mE entered T wait at least 7 seconds but not more than NEN answers on V wait for two beeps wait for two beeps V Dial the destination number e g 831 stores the dialed 4444 followed by a 4 up to 30 digits aae digits flash Enter before destination number to skip hooks dials prefix prefix if any and the number flash hooks again dials suffix if any and connects the call to terminate the call enter J oj before eo disconnects the hanging up call and goes to idle mode OPERATION 21 J umping to Call Bridge from Call Forward When call forward is enabled Program C under Programming Instructions you can enter the call bridge mode by keying in your PIN during the voice playback after DialMate answers the call This eliminates the need to make two calls as in normal call bridge STEPS USER DIALMATE V call DialMate from anywhere and wait counts the number of for DialMate to answer the call rings and answers on the pre programmed ring count for call forward V wait for the start of voice playback plays back recorded message as soon as voice playback starts GJJ detects PIN entry Zhn during a pause enter your stops play back and PIN e g 1234 within 3 seconds switches to call bridge between digits or else DialMate
23. ervice for your product you must provide proof of the date of purchase Within 30 days of the date it was purchased return your product to the dealer from whom you purchased it for replacement After 30 days call us at 650 738 1655 for the address of your authorized dealer or refer to the dealer whose name is written on the last page of this manual If you ship your product to your authorized dealer you must prepay all shipping costs We suggest you retain your original packing material in the event you need to ship your product When sending your product to your authorized dealer include your name address phone number proof of date of purchase and a description of the operating problem After repairing or replacing your product we will ship it to your home or office in the United States at no cost to you WARRANTY 26 WHAT THIS WARRANTY DOES NOT COVER This warranty does not cover defects resulting from accidents damage while in transit to our service location alterations unauthorized repair failure to follow instructions misuse use outside of the United States fire flood and acts of God Nor do we warrant your product to be compatible with any particular telephone equipment or party line key telephone systems or more sophisticated customer premises switching systems If your product is not covered by our warranty call us at 650 738 1655 for advice as to whether we will repair your product and for other repair information incl
24. et to turn it off before hanging up Allow enough time for fax or modem operations to finish as you will not hear the disconnect warning beeps during these operations see Operation section Choose option 5 unlimited or no time out cautiously press 3 fo RESEN waltforabeep TY V select one from the ff o 0 approximatel minut 1 approximatel minut 2 approximatel minut 3 approximatel minut approximatel minut unlimited d no 2 ou o Tm for the 2 beep TTC TR for the next instruction Call length timer set to 5 minutes This is the default condition Program H Setting the Prefix and Suffix Skip if not installing inside a PABX or not storing any prefix or suffix digits Three way conference calling and Centrex services provided by telephone companies require only two flash hooks to connect the calls On PABX systems however conference calling is implemented by either using two outside lines PABX conference or by using the three way calling capability of just one outside ON SITE PROGRAMMING 8 line PABX External Feature Access For each method PABX systems require a number of digits to be entered aside from flash hooks to perform the conference function DialMate supports these PABXs by providing an option to dial a number of digits after the first Prefix and second Suffix flash hooks This way DialMate will work behind PABXs using either method Check your PABX manual for t
25. flash hook before dialing the destination number CALL RETURN When DialMate is installed in a line with a call return feature DialMate can be programmed to call back the last caller caller s caller id must be unblocked by programming 69 plus several pauses i e three s for VOIP as the call back number Combined with transfer switching a group of users family members or employees of a company can share one DialMate and take advantage of the free calling plan of the line without having to reprogram the call back number for each user OPERATION 23 VIII TROUBLESHOOTING Unable to Program DialMate On Site 1 2 3 Connection error Check connections against installation drawing Fig 1 in the ON SITE PROGRAMMING SETUP section Phone used to program DialMate is at pulse setting Change to tone Late in entering commands Enter command buittons within three seconds of each other Unplug power for 10 seconds Plug in power and then repeat DialMate Does Not Call Back 1 Call back number has not been programmed or has been programmed incorrectly See PROGRAMMING INSTRUCTIONS There is a power failure at DialMate s location Wait for power More than two rings have occurred before hanging up Wait for five minutes and then re dial Busy carrier or destination country telephone lines During international calls busy carrier or destination country telephone lines will
26. he correct dialing procedure STEPS USER DIALMATE wait for a beep Pe at v Enter the PABX Prefix e g 8 pause 9 See e Jeo r note V wait for a beep Enter the PABX Suffix e g 7 See note uj V wait for the 2 beep confirmation prompt for the next BA instruction PABX prefix is now set to 8 pause 9 PABX suffix is now set to 7 Note Maximum digits for combined prefix and suffix is 48 For example using a single outside line with 3 way calling service the PABX requires that the digit 0 be entered after each flash hook in order to flash the outside line V set the PABX Prefix to 0 set the PABX Suffix to 0 to call phone number 988 9923 enter eJ ejo ojej after the 1 flash hook DialMate will dial the PABX Prefix 0 to flash the outside line put the caller on hold and then get another dial tone v DialMate will then pause for 3 seconds then dial 3J5 93 2 3 V after the second flash hook DialMate will dial the PABX Suffix 0 to flash the outside line again and conference the calls Make sure the PABX Prefix and Suffix are both clear if not installing inside a PABX Clearing the Prefix and Suffix STEPS USER DIALMATE a ed pex or V wait for a beep do not press any key V wait for a beep do not press any key V wait for the 2 beep confirmation prompt for the next instruction ON SITE PROGRAMMING 9 PABX Prefix and Suff
27. hooks dials the prefix if any before the destination number and the number to skip prefix wait for DialMate to connect the flash hooks dials suffix if call any and connects the M when the called fax machine answers and gives a fax tone START press the start button to initiate the fax operation V replace the handset on its cradle and watch the status of the call v to make another call after the document has been confirmed sent pick up the handset immediately and press STOP on your fax machine only for non PABX DialMate installations enter J V wait for two beeps v enter the next number to be called sJ connects the E e g 831 4444 followed by l J V after successful transmission pick up the handset and press STOP STOP enter Ho disconnects the call and goes to idle mode Call Back Modem Operation It is recommended that the voice message recorded in DialMate be erased before starting modem operation since the voice playback might interfere with the reception of the PIN code dialed by the modem Most modems are set up so that they will not dial a number if a dial tone is not present In this case the modem string must be modified to enable the modem to dial a number without the presence of a dial tone For most modems add XO or X3 to the AT command to prevent dial tone detection Refer to your modem manual for this modification
28. is not possible since re dialing is not permitted During call forward the J re dial and J 9 re program functions are disabled for security reasons You can change the call forward numbers and enable or disable the call forwarding function locally or remotely at any time see Program C and D under Programming Instructions The voice recording is played back during call back and call forward Select a script suitable for both if the two functions will be active at the same time see example script under Program F in Programming Instructions OPERATION 20 Call transfer is also automatically performed if the programmed call forward number is less than five digits Call transfer is also performed when the destination number dialed during call back or call bridge is less than five digits CALL BRIDGE During call bridge the first leg of the call from your location to DialMate will be charged to the phone where you are but the second leg from DialMate to the called number will be charged to DialMate s location For instance call bridge allows you to make a local call to DialMate from a pay phone or office phone and then use your home line to make long distance calls Normal Call Bridge STEPS USER DIALMATE v call DialMate from anywhere and after detects 3 rings hearing 3 rings hang up immediately the 3 ring two minutes and call DialMate again V wait for one beep 8 v ent
29. ix are now both clear This is the default condition Phone Card and Dial Around Services DialMate enables you to use your USA phone cards or access other carriers to call anywhere even from overseas A phone card s toll free access number and PIN or an alternative carrier s dial around number e g 1010321 may be stored as a prefix so that these numbers do not have to be dialed repeatedly with the destination number However during operation should you want DialMate to skip dialing the pre programmed prefix enter H before the destination number Program l Setting the Flash Hook Duration By default DialMate s flash hook is set at 500 milliseconds However some foreign telephone lines or PABXs expect shorter or longer flash hooks If DialMate is not able to get another line after the 1 flash hook i e you hear DialMate s dialing tones after the flash hook then adjust the flash hook duration accordingly amp watforabep oOo select one from the ff 0 100 ms 1 ms 2 ms 3 ms 4 ms 5 1 second V wait for the 2 beep confirmation prompt for the next BA instruction Flash hook duration is now set to 500 milliseconds This is the default condition ON SITE PROGRAMMING 10 V SETUP FOR NORMAL USE CHECK YOUR EQUIPMENT v AC DC power adapter M DialMate unit M Modular telephone cord included M Dual Jack adapter included M Tone capable telephone line with 3 Way Transfer Calling ordered from y
30. ller ID machine not the number from where the user is calling This is very useful and most of the time a necessity for users especially security and law enforcement personnel who don t want to give out their unlisted numbers or cellular phone numbers and location e Eliminates the telephone company s monthly charges for call forward transfer services OVERVIEW e A must have for telecommuters importers exporters SOHOs sales and field service personnel travelers tourists expatriates embassy personnel armed services personnel law enforcement agencies cellular phone users multinational companies students or anybody away from their home or office phone In other words don t leave your phone without it OVERVIEW IV ON SITE PROGRAMMING ON SITE PROGRAMMING SETUP PHONE OUTLET MODULAR WALL JACK ATA Tt NE IN PHONE COVA jj loo al AC DC ADAPTER 120VAC F Fig 1 Connection diagram for on site programming DO LINE IN Locate the telephone line that has tone and conference calling capabilities and a telephone that is set to tone Unplug the telephone from the phone outlet modular wall jack or VOIP Analog Telephone Adapter ATA Locate the supplied modular telephone cord and plug one end into the wall jack or ATA Plug the other end of the cord into Line In D PHONE Use the telephone cord attached to the telephone and plug the free end of the telephone cord into DialMate s jack
31. nce that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs If trouble is experienced with this unit please contact customer service at the address and phone listed below DO NOT DISASSEMBLE THIS EQUIPMENT It does not contain any user serviceable components If the equipment is causing OWNER S RECORD i harm to the network the telephone company may request that you disconnect this equipment from the telephone network until the problem is resolved INTERFERENCE INFORMATION PART 15 OF FCC RULES Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy
32. ny direct dialed analog telephone line or PABX extension e The call back forward transfer telephone number can reside in an operator assisted PBX such as in hotels and companies where PBX extensions cannot be dialed directly A digital voice chip on the device can record a message to get through operators or request callers to stay on the line while their calls are being forwarded transferred e Equipped with non volatile memory which is used to save all programmed data If the power goes off saved information will not be lost e Programmable four digit security code prevents unauthorized persons from using or reprogramming the device e When used as a call forward transfer device on their land based telephone lines users can be reached wherever they may be including hotels mobile phones or even overseas Note phone companies do not forward calls to international destinations e Takes advantage of free air time plans incoming calls calls to designated numbers etc offered by major cellular service providers using the call bridge and call back functions e Extends the range of cellular phone calls to international destinations without modifying the user s calling plan or obtaining special permission from the cellular service provider e Saves on cellular directory assistance calls Landline 411 calls are free or much cheaper e Secures caller ID and location The device s phone number will appear on the called party s ca
33. one capable or else use a pocket tone dialer available in most electronic stores OWNER S RECORD ii lL CONTENTS E OWNER S RECORD ge rasa cs eas ek veces aot obit KA KA KA KA KA KA KA KA HA KA KA KA KA KA KA KA KA KAK FCG PART 68 REGISTRATION iust tp hab roses tap a a r ERI S ERA DR A KA Z y INTERFERENCE INFORMATION PART 15 OF FCC RULES sss I SPECIFICATIONS critic rr dM kek esis li SYSTEM REQUIREMENT Ss ci s ak ak cin ux dib Fai eR e HEL D ki k b n ka ke b l Siue hi EL Me vane kK EKA li Eeron ia a e ppp tem Il IE OVERVIEW eC ay ka xa y ku ata eee 1 FEATURES APPLIGCATIONS BENEF TTS 2 2 sl etta LM eee kK KO 1 IV ON SITE PROGRAMMING 2 4 kk kaka kaka KAKA KA KAK AA KA KA KA KA KA KA KAW AA AA KA HA KAKA 4 ON SITE PROGRAMMING SETUP kk kk kk kk kK kK kK KEK KK KK KK KK KK KA 4 PROGRAMMING INSTRUCTIONS 4 k K k kek K K K k k k 4 Program A Setting the Security Code PIN esses 5 Program B Setting the Call Back Number E EEEEEE Eka EEE enne 5 Program C Enable Disable Call Forward Call Transfer Set Number of Rings 6 Program D Setting the Call Forward Transfer Number esses 6 Program E Enable Transfer Three way SWiItChing scccceeeeeeeeeeeeeeeeeeeaaeaaees 7 Program F Recording a Greeting uon te ees sta et oh ent RR EE ERA E RUN 7 Program G Setting the Call Length Timer
34. oo Po wait for the beep l8 V to enable press any key e g 1 1 to 10 times ajsjoOJos call forward corresponding to the desired number of rings transfer is before DialMate answers enabled V to disable do not press any key call forward disabled wait for the 2 beep confirmation prompt for the next HERE UNE instruction DialMate will answer and forward transfer incoming calls on the 4 ring if enabled For call forward transfer function to operate properly make sure that any answering machine fax or modem connected to the same line is set to answer after a higher number of rings When call forward transfer is enabled record an 8 second voice message see Program F telling the caller to stay on the line as it takes a few seconds to forward transfer the call Note When a single ring desired number of rings before DialMate answers is chosen to trigger call forward transfer the normal call back mode is disabled However call back can still be initiated by entering aJ during the remote programming mode see Remote Programming Program D Setting the Call Forward Transfer Number STEPS USER DIALMATE pes J V wait for a beep enter the call forward transfer number teJeeJe ajos e g 9 pause 14153550132 s tsJtoJt ts ra V wait for the 2 beep confirmation prompt for the next instruction D ialMate will forward transfer the call to 9 pause for 1 5 seconds
35. our phone company or VOIP service provider M Analog telephone with modular telephone cord user supplied The telephone line must have tone and conference transfer calling capabilities DialMate will not work on pulse dialing systems MAKE THE CONNNECTIONS PHONE OUTLET MODULAR WALL JACK ATA CIC a a LINE IN PHONE 12VDC 9VAC 5 nr AC DC Er ADAPTER es JACK Eus ji 120VAC PHONE Fig 2 Connection diagram for normal use After on site programming disconnect the telephone cord from DialMate s Phone jack Disconnect DialMate s Line In cord from the wall jack PABX extension Connect the supplied dual jack adapter into the wall jack or VOIP ATA see Fig 2 Connect DialMate s Line In cord and the telephone cord into the dual jack adapter Keep DialMate s AC DC adapter plugged in If you want to connect a telephone to the same line plug the phone cord from the telephone set into the vacant port on the dual jack adapter This is the equipment configuration for normal use SETUP FOR NORMAL USE 11 VI REMOTE PROGRAMMING WHEN THE USER IS NOT AT THE CALL BACK NUMBER STEPS USER DIALMATE v call DialMate dial the number on which it is eJrs Jc cojrcs Jce Jce installed e g 851 9566 wait for 3 rings then hang up es ZA after 7 seconds but less than 2 minutes call e ts Jc Jlo Jte Jte DialMate again wait for DialMate to answer answers on 3 ring wait for one beep
36. prevent DialMate from calling back Wait for five minutes DialMate will be off hook for more than four minutes and then re dial Other telephone accessories e g fax answering machines etc are interfering Set other telephone accessories to answer at a different ring setting Call Forward Transfer is enabled and number of rings is set to one ring Set number of rings to two or higher There is message in voice mail stutter dial tone Erase message or deactivate voice mail DialMate Does Not Connect to Destination Number 1 Unnecessary prefix has been inadvertently programmed Clear the prefix see Program H Phone line where DialMate is installed does not have three way conference calling Order three way calling from the phone company Phone company Central Office CO needs delay after first flash hook or before second flash hook Add pause s before and or after dialing the destination number A pause may be programmed on the prefix to take care of any delay needed before dialing the destination number TROUBLESHOOTING 24 DialMate Disconnects Upon Entering the Security Code PIN 1 Wrong code was entered Enter correct code If you forget your code you cannot access DialMate You must enter a new code through on site programming Code entered during playback of greeting Wait for the recorded greeting to end before entering the security code or erase the greeting and repeat
37. uding charges This warranty is the only one we give on your product and it sets forth all our responsibilities regarding your product There are no other express warranties YOUR AUTHORIZED DEALER IS ID Phone Street or PO CHE State Country To make additional purchases repair or replace your product or provide feedback on any aspect of the product or service please contact this authorized dealer Patent Numbers 6 128 375 4 737 982 4 670 628 Copyright 1999 2005 WoodTel Inc All rights reserved 7 Brooks Place Pacifica CA 94044 USA Tel 650 738 1655 1 888 851 7861 USA only Fax 650 738 1634 Web Site http www woodtel com Email dialmate woodtel com WARRANTY 27
38. will forward all incoming calls to wherever the forward number may be It can be domestic or international caller calls counts the number of rings of the incoming call and answers at the pre programmed number of rings greeting if any V caller stays on line flash hooks dials the pre programmed call forward number flash hooks again and connects the call V start conversation engage in locks connection OPERATION 19 ae eS esatlen _ conversation 2 gt caller hangs up v terminate call Eee and goes to idle mode Forward and Transfer When DialMate is installed in a PABX extension and the call is forwarded to an off premise number user s cell phone or another landline the user can transfer the call back to another on premise extension after the conversation is concluded STEPS USER DIALMATE m caller calls counts the number of rings of the incoming call answers at the pre programmed number of rings and plays recorded greeting if any V caller stays on line flash hooks dials the pre programmed call forward number flash hooks again and connects the call verse v caller needs to be tsJes and waits for transfer number transferred back to the office v user enters transfer 1J ofo disconnects user and transfers call e g number and caller stays on to extension 100 line Notes Faxand modem operation will work during call forward However sequential faxing
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