cloud simpliciti
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1. Afghanistan Mobile AWCC 93700 Afghanistan Mobile AWCC 93707 Afghanistan Mobile Etisalat 93786 Afghanistan Mobile Etisalat 93788 Afghanistan Mobile MTN 9377 Afghanistan Mobile Roshan 93797 Afghanistan Mobile Roshan 93799 Albania select all D Cloud Simpliciti User Manual 4 2 Contacts A contact is a phone number other personal information Add new Allows user to enter a contact in a particular contact group by clicking on add new button Import This option enables user to import contact list from external text or CSV file by clicking on import button The format of external file needs to be in CSV comma separated values format as show below First field is phone number that is mandatory while other fields are optional Which means user can create a contact list simply using following format Find Duplicate This option enable user to find duplicate contacts Find Invalid This option enable user to find invalid contacts form list Invalid contacts will be defined as contacts that does not match with pre selected destinations of contact group Cloud Simpliciti User Manual 33 Dashboard Campaigns Contacts Settings My Account Contact Groups user user session started at Wed 17 Aug 2011 03 15 47 GMT 0000 logout Action Pm Add new E Import 3 Fina Duplicate Gg Fina Invalid e Refresh Contact List Filter Settings Contact Group prone A 4 3 DN2. Action Addnew Q Refresh Campaign List List of Campaigns Select Campaign Name Type Status Modify Action Monitor Results O am Voice Running 122506 processed Edit de Stop 98 Monitor Ok Results 5 O msn Voice Stopped by user Edit y star Monitor Results ay o sawe Voice Running 164959 processed Edit pa Stop 9e Monitor Ok Results ia O men Voice Running 249116 processed Edit y Stop 9 Monitor Ok Results 5 o Voice Completed Edit pa Monitor Results ia o Voice Stopped by user Edit stat Monitor Results 3 o Voice Stopped by user Edit stari Monitor Results 3 O nro Voice Stopped by user Edit ay ista Monitor Results ja O A e e ow Voice Completed Edit 2 Monitor Results 3 Delete Selected 3 1 1 Add New Campaign User can access this option from 1 Click on Campaign tab 2 Click on Campaign Management tab 3 Click on Add New 4 Select the type of campaign e g Voice Fax and SMS Cloud Simpliciti provides all the campaigns into three main categories i e Voice Fax and SMS Voice Campaign is further categorized into Message Agent Interactive Survey and Inbound campaign types Cloud Simpliciti User Manual 7 Dashboard Campaigns ontacts Settings User Management My Account Campaign Summery user admin session started at Wed 17 Aug 2011 02 54 25 GMT 0000 logout Acton Cancel BB Potr
3. and send SMS messages to all recipients When user selects this campaign it will open a form that lists all the options and settings for creating this campaign The general parameters that needs to fill out for this of campaign are Campaign Name Name of the campaign for identification Contact Group Select contact group List of phone numbers that this campaign will dial Campaign Mode When selected to Normal campaign stops after processing all the contacts When selected to Permanent it allows campaign to keep running even after processing all the contacts and waiting for new contact in background Fax Document Select from list of already created recorded messages Settings Max Concurrent Channels Maximum number of concurrent channels that said campaign will support Max retries Max number of retries to contact the said contact Max call Duration Maximum allowed duration for each call after this duration call will be disconnected automatically If user is not sure about duration of call let it be maximum number so that it does not effect call conversation Caller ID Enter Caller ID to use with outgoing calls Caller Name Enter caller name to use with outgoing calls Campaign Schedule Start campaign Schedule campaign start it has following options a Immediately Start campaign immediately just after creation b On Scheduled Time Start campaign on selected data and time Cloud Simpliciti User Manual 27 Stop Pause campai
4. Settings My Account Recordings FAXDocuments SMS Messages user user session started at Wed 17 Aug 2011 03 15 47 GMT 0000 logout Agents Extensions Action Q Refresh DID Browse List of DIDs Select DID Number In Use Assigned to Operations a 090978609 Available user Eiig 5 3 Recordings This is an area where user will upload recordings These recordings could be messages survey guestions introductory message etc If user don t have recordings Don t worry system also provides user with TTS text to speech feature Select recording type to Text and write text that user want to play System will create its recording and that message will be played System also provides user with a feature to play the sound that user uploaded or written text Cloud Simpliciti User Manual 36 Action Save A Reset SM Cancel Recording Add Recording Message Recording Recording Type File Name Choose File No file chosen 5 3 1 Preparing Voice Recordings The required format of sound file need to 8 Khz sampling rate 16 bit mono and supported types is wav file User can use one of following methods to create 8 khz 16 bit mono wav files Microsoft Windows built in recording tool Sound Recorder Click on start button on windows operating system Click on All Programs Click on Accessories Click on Entertainment Click on Sound Recorder Reco
5. contact the said contact Max call Duration Maximum allowed duration for each call after this duration call will be disconnected automatically If user is not sure about duration of call let it be maximum number so that it does not effect call conversation Caller ID Enter Caller ID to use with outgoing calls Caller Name Enter caller name to use with outgoing calls Campaign Schedule Start campaign Schedule campaign start it has following options a Immediately Start campaign immediately just after creation b On Scheduled Time Start campaign on selected data and time Cloud Simpliciti User Manual 24 Stop Pause campaign Schedule campaign stop time it has following options a When Done Stop campaign when every thing is completed b On Scheduled Time Stop campaign on selected data and time Click on Save button on top to save the campaign Cloud Simpliciti User Manual 25 Action Fy Save Q Reset 8 Cancel Campaign Add Campaign Nene Fj contact rou Campaign Mode FAX Document test fax document Settings Max Concurrent Channels Max Retries Max Call Duration in seconds Max ring time in seconds Caller 1D Caller ID 11111111 CallerName OO Campaign Schedule Start Campaign Stop Campaign On Completion M Cloud Simpliciti User Manual 3 1 8 SMS Campaign This option allows user to create SMS Campaign This type of campaign dials numbers from contact list
6. C Contacts DNC Contacts are the contacts that user do not want to call User can apply this DNC list on original contact list and it will filter out and eliminate those contacts from contact list which are present in the DNC list Cloud Simpliciti User Manual 34 5 Settings This is very important area of Cloud Simpliciti It allows user to manage Extensions Trunks DIDs Recordings SMS and Faxes All these options are required when user need to create a campaign In other words whenever user want to create a campaign of his her choice user first need to come to settings to upload some recordings SMS or faxes user may need to add trunks for call termination user may need DIDs if he she want to create inbound campaign etc 5 1 Agent Extensions Agent Extensions form allows user to enter extension name password SIP or IAX protocol and forwarding This setting is required for Agent Campaigns or Interactive Campaigns User can forward any extension to external call center or IVR System Action fal Save A Reset 8 Cancel Extension Add Extension Extension Name Secret Password Settings nx Cloud Simpliciti User Manual 35 5 2 Inbound DIDs DID number is the number that caller will dial and the system will receive that call Following form allows user to enter DID number its description and the trunk name that will receive the inbound call for that DID Dashboard ampaigns Contacts
7. CLOUD SIMPLICITI UNIFIED COMMUNICATION PLATFORM Client Management Y Communications USER MANUAL Cloud Simpliciti User Manual TS OVEMEW ten cha ciao Tea I Penasaran besaran Nana Telan det cobs na mon osn nnti Dat Podesta ega Dandies Rea an Pade oR o iodo 2 E Rn ig 2 2l ae Sea AA SA AAA ba cll usu SERA A A Sep NS Aa BCA 4 2 2 Setan AICI Statisti AAA A A E RA RI A A IA AAN TEA 4 LAMA AS a Nal 5 E Campaign Manage Me butt ls tdi 5 a NA IA AI AA AI A A AA 6 3 1 2 Voice gt Message CAMPANA si Di 8 3 1 3 Voice gt Agent Campaigh erer etenisi in AN EEA ALTELE Bam E ESERE a A LEE TEATES ane 11 3 1 4 Voice gt Interactive COMA O trar ena ia ad naiai aai innr 14 do VOICE In bound Campaigh ee anoman kana kaan na Aa eka daan asa an paa 17 3 1 0 Voice SUIVOY Ca DOM sited suc Sites lid Ab LINI AOA NIAS Tr ronda nana OI Oh 20 SAT Fax AIM PAI ba cars ALA ANN EAE Ne LAN AAN A N 23 DN A PENA PESAN EKO A NMI A A mit NN PE NON MEN ANA ER 26 g2 ele RS MAA as sms nana 29 E 01 D EE A A IA 30 A1 Contact 1 0 S A A RO RC 30 PB COMAC AA A AEG STORIE A E Pentangle UR TEEPEE NEEE EE EE E E R 32 A DNC CONACS on an 33 NS A A A II O a A A am oO 34 TPAD EU AAA A AS II EEE ETE A 34 E O Y AAA A A A NT 35 A ql AAA O cnabantaisvadpetinddan eovapalesnptiedin esh Ken aan tb ania 35 9 9 1 Preparing Voice Recordings etenune reae ad ei net e EE AE Ad AA e Anda alan NN 36 g4 Fax MAA A take AN Sue te ea cat A A O A NE tated boos 37 55 SMS
8. PAGS AS a aps educa LS Me a ne Men AAA anna 38 AA O A SERA EPA A Senne A rent Mane rn eee NA DE UPT ver etree AT 40 OI MY ACCOUN E acs ree 20m snake sea naa Maas tan ania cass dot as earen oA Ea naaa Ea Ea Erara 40 0 2 Ghange RaSsWoOrd ae aon ii Lena an aan tada io anne ne na de 41 SNCS aa O A A O BN ON UU Aa bp 42 Cloud Simpliciti User Manual 2 1 Overview Cloud Simpliciti is multi tenant Voice SMS amp Fax broadcasting software solution for SMB s and Service Providers Cloud Simpliciti has smart auto dialer and smart predictive dialer capabilities It enables service providers to offer broadcasting services to their users It can be scaled to blast thousands of simultaneous calls using either VoIP or PSTN Cloud Simpliciti can handle most voice broadcasting scenarios It is simple reliable and easy to use and has user friendly web portal to manage 2 Dashboard Dashboard is system monitoring page and It show important live statistics of overall system described below Cloud Simpliciti User Manual 3 Dashboard Campaigns Contacts Settings User Management My Account user admin session started at Wed 17 Aug 2011 04 30 12 GMT 0000 logout Action A Refresh System Statistics View Q logged in successfuly Total Logged in Users 2 System Status Total Active Campaigns 0 Total Active Channels 0 Servers Statistics CPU Usage Memory Usage Active Channels 0 0 2000 81 8781 Main Server
9. aign Schedule campaign stop time it has following options a When Done Stop campaign when every thing is completed b On Scheduled Time Stop campaign on selected data and time Click on Save button on top to save the campaign Cloud Simpliciti User Manual Name CT Contact Group Campaign Mode amp Message Recording General Options Introductory Message Disabled y Action on DNC amp Action on AMD Settings Max Concurrent Channels Max Retries Disabled Max Call Duration in seconds Max ring time in seconds Caller ID Caller ID 11111111 CallerName Campaign Schedule Start Campaign Immediate Stop Campaign On Completion x Cloud Simpliciti User Manual 11 3 1 3 Voice gt Agent Campaign This type of campaign dial numbers from contact list and on answer by the recipient directly forward call to agent external call center IVR system When user selects this campaign it will open a form that lists all the options and settings for creating this campaign The general parameters that needs to fill out for this of campaign are Campaign Name Name of the campaign for identification Contact Group Select contact group List of phone numbers that this campaign will dial Campaign Mode When selected to Normal campaign stops after processing all the contacts When selected to Permanent it allows campaign to keep running even after processing all the contacts
10. and waiting for new contact in background Voice Message Select from list of already created recorded messages Introductory Message When enabled this field allows the campaign manager to select an introductory message This introductory message will be played immediately when the recipient receives call DNC Action Do Not Call DNC could be enabled and disabled When disabled no action is taken When enabled it will set a key 9 for DNC action This means that when recipient presses 9 on his phone his number will be deleted from contact list Agent Extensions This field shows extension on which calls will be placed The extension may be forwarded to agents or external call center or any IVR system for further handling of call AMD Action Answering Machine Detection When it is disabled it ignores Answering Machine When hang up is selected it detects AMD if found then hangup the call otherwise continue normally Third option is to leave message it detects AMD if found then play a different message and hangup It has a Cloud Simpliciti User Manual 12 field for Message recorded for answering machine Settings Max Concurrent Channels Maximum number of concurrent channels that said campaign will support Max retries Max number of retries to contact the said contact Max call Duration Maximum allowed duration for each call after this duration call will be disconnected automatically If user is not sure about duration of ca
11. ations countries User can also manage regions countries and destinations for call termination to a particular group or contact Dashboard Campaigns Contacts settings My Account Contacts 4 1 Contact Groups Following figure shows required fields for creating a contact group into the system Title Title allows user to distinguish between different contact groups Description Description allows to further elaborate contact group if title is not enough meaning Regions Regions lists all the continents and major regions within those continents Country user can select countries where he she lives in Allowed Destinations This field shows user the allowed destinations from selected regions and country within that region However user can see all the allowed destinations if he she select all regions and all countries option user can select or remove any number of desired destinations for particular contact group So that contact group will have only contacts to and from selected destinations Cloud Simpliciti User Manual 31 Dashboard Campaigns Contacts Settings My Account Contacts user user session started at Wed 17 Aug 2011 03 15 47 GMT 0000 logout Action Save A Reset M Cancel Contact Group Add Description Description Pa Destination Rules Region All Regions y Country All Countries y Allowed Destinations Available Selected Afghanistan 93 Afghanistan Mobile 9375
12. d it detects AMD if found then hangup the call otherwise continue normally Third option is to leave message it detects AMD if found then play a different message and hangup It has another field for Message recorded for answering machine Settings Max Concurrent Channels Maximum number of concurrent channels that said campaign will support Max retries Max number of retries to contact the said contact Max call Duration Maximum allowed duration for each call after this duration call will be disconnected automatically If user is not sure about duration of call let it be maximum number so that it does not effect call conversation Caller ID Enter Caller ID to use with outgoing calls Caller Name Enter caller name to use with outgoing calls Campaign Schedule Start campaign Schedule campaign start it has following options a Immediately Start campaign immediately just after creation b On Scheduled Time Start campaign on selected data and time Stop Pause campaign Schedule campaign stop time it has following options a When Done Stop campaign when every thing is completed b On Scheduled Time Stop campaign on selected data and time Click on Save button on top to save the campaign Cloud Simpliciti User Manual 16 Campaign wwe Message Recording General Options Introductory Message Disabled Action on DNC Required input key amp Agent Operator Extension testextension Action on AMD Setting
13. e campaign Cloud Simpliciti User Manual 22 Campaign Name S E Contact Group Please select Campaign Mode Normal Message Recording General Options Introductory Message Action on DNC Action on AMD Disabled X Survey Questions Rv Question 1 Options Question 2 Options Settings Max Concurrent Channels Max Retries Disabled Y Max Call Duration in seconds Max ring time in seconds Caller ID Cloud Simpliciti User Manual 23 3 1 7 Fax Campaign This option allows user to create Fax Campaign This type of campaign dial numbers from contact lists and on answer by the recipient transfers fax documents When user selects this campaign it will open a form that lists all the options and settings for creating this campaign The general parameters that needs to fill out for this of campaign are Campaign Name Name of the campaign for identification Contact Group Select contact group List of phone numbers that this campaign will dial Campaign Mode When selected to Normal campaign stops after processing all the contacts When selected to Permanent it allows campaign to keep running even after processing all the contacts and waiting for new contact in background Fax Document Select from list of already created recorded messages Settings Max Concurrent Channels Maximum number of concurrent channels that said campaign will support Max retries Max number of retries to
14. e survey polls This type of campaign dials number from contact list on answer by the recipient ask set of questions and their responses from recipient and prepares report for further analysis When user selects this campaign it will open a form that lists all the options and settings for creating this campaign The general parameters that needs to fill out for this of campaign are Campaign Name Name of the campaign for identification Contact Group Select contact group List of phone numbers that this campaign will dial Campaign Mode When selected to Normal campaign stops after processing all the contacts When selected to Permanent it allows campaign to keep running even after processing all the contacts and waiting for new contact in background Voice Message Select from list of already created recorded messages Introductory Message When enabled this field allows the campaign manager to select an introductory message This introductory message will be played immediately when the recipient receives call DNC Action Do Not Call DNC could be enabled and disabled When disabled no action is taken When enabled it will set a key 9 for DNC action This means that when recipient presses 9 on his phone his number will be deleted from contact list AMD Action Answering Machine Detection When it is disabled it ignores Answering Machine When hang up is selected it detects AMD if found then hangup the call otherwise continue
15. ely when the recipient receives call DNC Action Do Not Call DNC could be enabled and disabled When disabled no action is taken When enabled it will set a key 9 for DNC action This means that when recipient presses 9 on his phone his number will be deleted from contact list Required Input Key This defines on which key the system should transfer call to Agent Extensions Agent Extensions This field shows extension on which calls will be placed The extension may be Cloud Simpliciti User Manual 18 forwarded to agents or external call center or any IVR system for further handling of call AMD Action Answering Machine Detection When it is disabled it ignores Answering Machine When hang up is selected it detects AMD if found then hangup the call otherwise continue normally Third option is to leave message it detects AMD if found then play a different message and hangup It has another field for Message recorded for answering machine Click on Save button on top to start the campaign Cloud Simpliciti User Manual 19 Action fea Save A Reset M Cancel Campaign Add Campaign Name A Contact Group Campaign Mode DID Number Message Recording General Options Introductory Message Action on DNC Required input key amp Agent Operator Extension Action on AMD Cloud Simpliciti User Manual 20 3 1 6 Voice gt Survey Campaign The purpose of this campaign is to mak
16. es Text Title for message description if any and SMS message that user want to broadcast Cloud Simpliciti User Manual 39 Dashboard Campaigns Contacts Settings Billing Action i Save Reset KM Cancel Text Title Description User Management text Add My Account Reports SMS Message SMS Message 6 segments and 0 character is remaining Delete Selected Cloud Simpliciti User Manual 40 6 My account 6 1 My Account This form provides account status personal information contact information and time zone settings Cloud Simpliciti User Manual 41 Account Status Personal Infomation First Name Last Name Contact Information Phone Mobile Number Email Address Country 6 2 Change Password Cloud Simpliciti User Manual Administrator admin none none com Monday August 15 2011 08 45 GMT 42 User can change password in My Accounts gt Change Password form as shown below New Password veyas id 6 3 License Upgrade If user have received our License Key he she can upgrade it to the system Action ad Register Reset License Register Registered to Name company A Main network Ly License License Key Cloud Simpliciti User Manual 43
17. esh Campaign Add Voice Broadcasting N amp 2 Aw fa Message Campalgr Agent Campaign Interactive Carnpaigt Insound Campaign Survey Campaig Fax 4 SMS Broadcasting N SMS Campaign Cloud Simpliciti User Manual 8 A detailed overview of each of the campaigns shown in figure above is given below This detail will highlight the purpose of the campaign how to create it and its important fields that should be filled 3 1 2 Voice gt Message Campaign The purpose of this campaign is to broadcast a voice message This type of campaigns dial numbers from contact list on answer by the recipient play recorded voice message and hangup If user select Message Campaign from the figure above This will open a form that lists all the options and settings for creating this campaign The general parameters that user need to fill out for any type of campaign are Campaign Name Name of the campaign for identification Contact Group Select contact group List of phone numbers that this campaign will dial Campaign Mode When selected to Normal campaign stops after processing all the contacts When selected to Permanent it allows campaign to keep running even after processing all the contacts and waiting for new contact in background Voice Message Select from list of already created recorded messages Introductory Message When enabled this field allows the campaign manager to select an introductory message Thi
18. gn Schedule campaign stop time it has following options a When Done Stop campaign when every thing is completed b On Scheduled Time Stop campaign on selected data and time Click on Save button on top to save the campaign Cloud Simpliciti User Manual 28 Campaign Name Contact Group Campaign Mode Text Message Settings Max Concurrent Channels Max Retries Max Call Duration in seconds Max ring time in seconds Caller ID Caller ID Caller Name Campaign Schedule Start Campaign Stop Campaign Cloud Simpliciti User Manual Action ll Save Reset M Cancel 11111111 Immediate y Campaign Add 29 3 2 Campaign Summary Campaign Summary option provides user a chart view of campaign status It shows the Answered calls Not Answered calls Failed Not Called congestion etc Campaign Summery Not Called 7 Failed Answered No Answer Congestion Campaign Summery Detail Call Status Call Count of Calls ACD Answered 188430 18 99 Busy 0 0 0 Congestion 167433 16 0 No Answer 7743 0 0 Failed 60107 6 0 Not Called 576287 57 0 Invalid Contact 0 0 0 Total 1000000 100 19 Cloud Simpliciti User Manual 30 4 Contacts Cloud Simpliciti allows user to manage contacts Contacts can be grouped together into a cantact group Contacts are basically telephone numbers to be dialed A contact group can have telephone numbers of multiple destin
19. ll let it be maximum number so that it does not effect call conversation Caller ID Enter Caller ID to use with outgoing calls Caller Name Enter caller name to use with outgoing calls Campaign Schedule Start campaign Schedule campaign start it has following options a Immediately Start campaign immediately just after creation b On Scheduled Time Start campaign on selected data and time Stop Pause campaign Schedule campaign stop time it has following options a When Done Stop campaign when every thing is completed b On Scheduled Time Stop campaign on selected data and time Click on Save button on top to save the campaign Cloud Simpliciti User Manual 13 Action Save Reset MK Cancel Campaign Add Campaign Campaign Mode General Options Agent Operator Extension Action on AMD Settings Max Concurrent Channels Max Retries Max Call Duration in seconds Max ring time in seconds Caller ID Caller ID 11111111 Caller Name Campaign Schedule Start Campaign Stop Campaign Cloud Simpliciti User Manual 14 3 1 4 Voice gt Interactive Campaign This option enable user to create an interactive campaign This type of campaign dials number from contact list on answer by the recipient play recorded message and if recipient presses desired key it forwards recipient to a live agent for further call handling When user selects this type of campaign it will open a form that li
20. localhost Active Campaigns Statistics Failed Active Channels action Campaign Name Owner Dialed Answered no item found a product of ICT Innovations ICT innow ns Cloud Simpliciti User Manual 2 1 System status System status shows the number of active campaigns and total number of active channels 2 2 Campaign Statistics Campaign Statistics shows real time statistics of running campaigns with number of dialed answers and failed Calls Cloud Simpliciti User Manual 3 Campaigns User can click on Campaigns tab on main menu bar to access this functionality It has two menu items That is Campaign Management and Campaign Summary These two are described below 3 1 Campaign Management When User click on Campaign Management menu it will open a page as shown below Here user have various options for campaign management Add new User can create a new campaign see section 4 1 1 Add new campaign below Modify Modify Edit existing campaign parameters before it starts Action Start and Stop Campaigns manually Monitor Monitor Live calls of Campaign Results Call statistics of completed calls with data that called contact entered Delete Selected button Deletes selected campaigns Cloud Simpliciti User Manual 6 Dashboard Campaigns Contacts Settings User Management My Account Campaign Summery user admin session started at Fri 12 Aug 2011 10 36 19 GMT 0800 logout
21. normally Third Cloud Simpliciti User Manual 21 option is to leave message it detects AMD if found then play a different message and hangup It has another field for Message recorded for answering machine Survey Questions This field allows user to select number of questions in survey At the moment maximum of 10 questions are supported Once user selected the number of questions a question field is displayed that allows user to select recorded question and then configure desired responses Settings Max Concurrent Channels Maximum number of concurrent channels that said campaign will support Max retries Max number of retries to contact the said contact Max call Duration Maximum allowed duration for each call after this duration call will be disconnected automatically If user is not sure about duration of call let it be maximum number so that it does not effect call conversation Caller ID Enter Caller ID to use with outgoing calls Caller Name Enter caller name to use with outgoing calls Campaign Schedule Start campaign Schedule campaign start it has following options a Immediately Start campaign immediately just after creation b On Scheduled Time Start campaign on selected data and time Stop Pause campaign Schedule campaign stop time it has following options a When Done Stop campaign when every thing is completed b On Scheduled Time Stop campaign on selected data and time Click on Save button on top to save th
22. rd your voice through mic using start and stop buttons Click on File menu Click on Save as Enter proper file name 10 Select Save as type as wav file 11 Click on Change button to change format to 8khz 16 bit mono OONOAARWNH gt O Cloud Simpliciti User Manual 37 12 Upload saved file to Cloud Simpliciti as new recording b TTS Text to speech programs Open source solution like espeak flite and festival and commercial solutions like cepstral ispeech and voiceforge This feature has been added to new version of Cloud Simpliciti using festival TTS program Now user just writes text its audio will be created by system c Open source software audacity for audio recording and editing d Professional voice overs from professionals from providers like voice123 Action fea Save Reset Cancel Recording Add Recording Recording Name My recording Message Recording Recording Type Textto Recording This text will be converted to audio recording A 5 4 Fax Documents This is an area where user will manage fax documents User can also preview fax documents once they are uploaded Cloud Simpliciti User Manual 38 Action fal Save A Reset Cancel document Add Document FAX Document File Name Choose File No file chosen 5 5 SMS Messages This is an area where user manages SMS messages Following form is simple and just requir
23. s Max Concurrent Channels Max Retries Max Call Duration in seconds Max ring time in seconds Caller ID Caller ID 11111111 Cloud Simpliciti User Manual 17 3 1 5 Voice gt Inbound Campaign This option enables user to create an inbound campaign This type of campaign works like IVR system User publishes incoming numbers DIDs and interested callers call this these number and listen a prerecorded voice message If caller presses desired key the call will be forwarded to live agents for further call handling When user selects this campaign it will open a form that lists all the options and settings for creating this campaign The general parameters that need to fill out for this of campaign are Campaign Name Name of the campaign for identification Contact Group Select contact group List of phone numbers that this campaign will dial Campaign Mode When selected to Normal campaign stops after processing all the contacts When selected to Permanent it allows campaign to keep running even after processing all the contacts and waiting for new contact in background DID Direct Inward Dialing This field allows user to select DID number which will handle incoming calls from contacts Voice Message Select from list of already created recorded messages Introductory Message When enabled this field allows the campaign manager to select an introductory message This introductory message will be played immediat
24. s introductory message will be played immediately when the recipient receives call DNC Action Do Not Call DNC could be enabled and disabled When disabled no action is taken When enabled it will set a key 9 for DNC action This means that when recipient presses 9 on his phone his number will be deleted from contact list AMD Action Answering Machine Detection When it is disabled it ignores Answering Machine When hang up is selected it detects AMD if found then hangup the call otherwise continue normally Third option is to leave message it detects AMD if found then play a different message and hangup It has another field for Message recorded for answering machine Settings Max Concurrent Channels Maximum number of concurrent channels that said campaign will support Max retries Max number of retries to contact the said contact Max call Duration Maximum allowed duration for each call after this duration call will be disconnected automatically If user is not sure about duration of call let it be maximum number so that it does not effect call conversation Cloud Simpliciti User Manual 9 Caller ID Enter Caller ID to use with outgoing calls Caller Name Enter caller name to use with outgoing calls Campaign Schedule Start campaign Schedule campaign start it has following options a Immediately Start campaign immediately just after creation b On Scheduled Time Start campaign on selected data and time Stop Pause camp
25. sts all the options and settings for creating this campaign The general parameters that needs to fill out for this of campaign are Campaign Name Name of the campaign for identification Contact Group Select contact group List of phone numbers that this campaign will dial Campaign Mode When selected to Normal campaign stops after processing all the contacts When selected to Permanent it allows campaign to keep running even after processing all the contacts and waiting for new contact in background Voice Message Select from list of already created recorded messages Introductory Message When enabled this field allows the campaign manager to select an introductory message This introductory message will be played immediately when the recipient receives call DNC Action Do Not Call DNC could be enabled and disabled When disabled no action is taken When enabled it will set a key 9 for DNC action This means that when recipient presses 9 on his phone his number will be deleted from contact list Required Input Key This defines on which key the system should transfer call to Agent Extensions Agent Extensions This field shows extension on which calls will be placed The extension may be forwarded to agents or external call center or any IVR system for further handling of call Cloud Simpliciti User Manual 15 AMD Action Answering Machine Detection When it is disabled it ignores Answering Machine When hang up is selecte
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