Freestyl 1 Quick Reference Sheet
Contents
1. Freestyl 1 Quick Reference Sheet Click here to complete and submit an online RMA form if your EnGenius product requires repair If you are unable to complete the online RMA form you may download it here complete it and email it to support engeniustech com BASIC TROUBLESHOOTING If you encounter any issues with the system do a power reset on both Handset s and Base Station If the issue persists try resetting the Handset and Base Station NOTE You will have to re register all Handsets Ref 1 Resetting a Handset PRESS MENU then SCROLL DOWN to SYSTEM RESET PRESS SELECT and next PRESS Clear All or Keep Registration Keep Registration clears all settings except registration to the Base Station Ref 2 Resetting the Base Station First POWER UP the Base Station unit for at least 5 seconds PRESS and HOLD the RESET button near the phone line plug on the back of the Base Station unit until you hear a single long tone NOTE All Handsets will need to be re registered to the base Ref 3 Ref 3 Registering a handset First POWER UP the Base Station unit for at least 5 seconds PRESS and HOLD the REGISTER labeled REG BUTTON located on the back of the Base Station unit until you hear a tone While the Base Station is active PRESS MENU 7 1 on the Handset The Handset will then show REGISTRATION COMPLETED Ref 4 Deregistering a Handset Same as Ref 3 but PRESS MENU 7 2 on t2. chnology at 902 to 928MHz Wi Fi networks operate in either the 2 4GHz and or 5GHz frequency spectrums a non overlapping and non interfering frequency as a result EnGenius Freestyl phone systems will not interfere with Wi Fi networks Why does the Freestyl use 900MHz when many newer phones use 1 9 2 4 and 5GHz frequencies 900MHzZ range is actually much greater than the range higher frequency 2 4 and 5GHz cordless phones Lower frequency signals like 900MHz are less absorbed by objects and less affected by walls buildings trees and even open air Additionally 900MHZ phones avoid Wi Fi networks altogether thus avoiding interference from 2 4 or 5GHz signals Finally the FCC allows more power to be used for lower frequency devices like EnGenius Freestyl products which additionally helps boost and extend operational range When was my EnGenius Phone System built how old is my phone The first three values in the serial number determine build date The first two are the year and the third digit is the month where A Oct B Nov and C Dec For example 10Cxxxxxx 2010 December How different is the range for 2 Way or broadcast Handset to Handset as compared to base to Handset communication 2 Way intercom and broadcasting from a Handset to other Handsets does not use the Base Station unit Range will be less than a typical incoming call or broadcast from the Base Station typically 25 to 50 less If an external antenna is used on th
3. e Base Station the range difference will be even more noticeable To maximize 2 Way or Handset broadcasts use the long antenna on the Handsets How long is the warranty for my Freestyl The Freestyl has a one 1 year limited warranty on the Handset and Base Station and a 90 day limited warranty on accessory items How much power does the Freestyl put out Transmit power is approximately 27dbm or 500mW Our product is FCC approved to be safe and in comparison the power and frequency is very close to that of a cellular phone For further support please email support engeniustech com Revised 1 16 2012
4. he Handset Ref 5 Volume is too low for me to hear PRESS MENU Service mode then SCROLL DOWN to Volume Adjust Now select Handset then Receiver Out for changing overall earpiece audio levels Ref 6 Handset rings every hour on the hour phantom ringing If the Handset is ringing in intervals of time it is most likely due to a voicemail signal provided by the phone service provider You will need to change the EnGenius MESSAGE WAITING indication to accept FSK signals To do this PRESS MENU Service mode then SCROLL DOWN to Stutter Tone Press SELECT and change the setting to OFF Ref 7 Handset doesn t ring It only shows Line Off on the display Call Barring has been enabled To allow incoming calls to come in and ring PRESS MENU 4 3 pw 0000 default 2 incoming 2 line on off ON Ref 8 Base Station unit has no available ID prompt appears when attempting to register a Handset Up to 9 Handsets can be registered to a Base Station unit handset ID s 11 19 You must reset the Base Station Ref 2 to clear stored information and then register all handsets to start over at ID 11 Ref 9 Lost password The default password is 0000 If you lose the password you will need to reset the Handset Ref 10 Cannot transfer or answer calls properly This may be related to the FLASH TIME setting The Freestyl default setting i
5. is Nortel which requires you to PRESS FLASH Star 70 extension number then END Our product is an analog device and therefore requires an analog port off a PBX Other PBX options such as overhead paging can also be found in the PBX systems user manual for analog phone use i e 2500 sets How do register handsets to multiple Freestyl base units A Freestyl Handset can only register to one base at a time Only our DuraFon 1x or PRO supports this Can a Freestyl handset work with a DuraFon base unit No The Freestyl is not compatible with any other systems Will my external antenna from my older EnGenius phone still work with my Freestyl Yes Our reverse thread TNC connector on the Base Station unit is the same on ALL EnGenius branded Base Station products Will my multiple Freestyl base units interfere with each other or other communication devices Yes Base Station units and or the external high gain antennas should be at least 20 apart from each other and other electronic equipment for best performance and to reduce interference Does my Freestyl have built in Voice Mail No Does the Freestyl support Call Waiting and or 3 way calling Yes provided this is handled by the phone company or phone system it is connected to You will need to PRESS the FLASH key to flip between callers What frequency does the Freestyl operate on and will it interfere with Wi Fi networks The Freestyl uses frequency hopping spread spectrum te
6. s 600ms You may need to adjust this to match your phone system it is behind PRESS MENU 6 base settings then 0000 for the pin Option 2 is FLASH TIME In some cases adjusting the FLASH TIME down to around 200ms may be necessary behind certain voice lines for proper 3 Way call handling or transferring calls behind a PBX TIPS Customizing the Handset name It is recommended that you customize the name for your handset to match the user s name and or extension it is wired to PRESS MENU 5 7 and then add your customized display name How to transfer a call to a different extension If using a PBX while on the call press the green talk button flash then dial the extension then END to complete the transfer For Nortel PBX s PRESS FLASH Star 70 extension END How to turn up down microphone sensitivity or adjust speaker output To adjust PRESS MENU then scroll down to volume adjust Press SELECT and then select HANDSET SCROLL DOWN to Mic In for microphone sensitivity or Receiver out for speaker For further support please email support engeniustech com Revised 1 17 2012 FREESTYL 1 FAQ S How do transfer a call from an EnGenius Handset to a different extension off my PBX phone system To transfer a call on most PBX s you will require you to PRESS the FLASH green button key extension number then the end red button to complete the transfer An exception
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