USER`S MANUAL - Primera Technology
Contents
1. Locate the 100 pack slide box 10 Getting Started lt a 4 Place the slides next to the blue side cartridge so that the printable surface is on the TOP of the slide with the orientation shown below Note To achieve the proper orientation it may be necessary to replace the box top flip the box over and remove the other side of the box Printable Surface 5 Carefully tip the slide box into the slide cartridge The bottom slide in the box should rest on the edge of the slide cartridge Note the location of the printable surface Printable Surface Bottom Slide Resting on Cartridge Getting Started 11 6 Once the slides are in place straighten any that did not properly fall in the cartridge and ensure the printable surface is facing up and near the front of the cartridge as it is placed in the printer Important Note To prevent feeding problems a fan the slides with your latex glove protected fin ger and b never touch the slide surface without latex gloves Printable Surface 7 Close the lid and insert the cartridge into the printer Push near the bottom of the cartridge until you hear a click light will turn on when both the slide cartridge and ribbon are correctly installed 12 Getting Started lt a H INSTALL THE PRINTER DRIVER If you have purchased the Primera Touch Screen you will not need to install the printe2. 041714 511311 PRIMERA 2012 All rights reserved For the most recent version of this manual please visit http www primera com manuals html USER S MANUAL Notices The information in this document is subject to change without notice NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE No liability is assumed for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language without prior written consent Trademark Acknowledgments Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of their respective owners Printing History Edition 1 3 041714 Copyright 2012 All rights reserved FCC Compliance Statement This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For Users in the United States This product is intended to be supplied by a UL listed Direct Plug In Power Sup
3. Idle Head Up Errors o0 Ribbon Color 17 255 0 36 Panels Left 636 Slide Type 11 255 0 108 Slides Left 33 Black Heat 150 Adj 0 Color Heat 160 Adj 0 x OFFSET g3 Y GFFSET 18 Total Printed 661 Printing Slides 15 Section 3 Maintenance and Troubleshooting A INDICATOR LIGHTS AND ERROR CODES Power light on Steady Ready to receive Print Slide Cartridge light ON Power light on Steady No ribbon installed and Slide Cartridge light OFF or No Slide Cartridge Installed Flashing Slide Cartridge light An error is present Refer to and slide button light error code or error message displayed in the printer information dialog in the printer driver preferences area See the error code list below PTLab will display these errors in the software Slide u dil 1 17 644Bit pt_Slide_d dll Li 64bit Firmware Version 1 36 01 13 2012 6225 FGA 8 Model 1 255 USB 001 Status Cover Closed Idle Head Up Errors 00 si Ribbon Not Installed lt f Panels Left Slide Type Not Installed _ Slides Left Black Heat 150 Adj 0 Color Heat 160 Adj 0 x OFFSET Y OFFSET Total Printed 16 Maintenance and Troubleshooting Slide Cartridge Invalid 200 Ribbon Connection Error Ribbon Jam Error 00 40 B CLEANING THE PRINT HEAD A print head cleaning pen is included with the printer Clean the print head after every ribbon change or if you notice quality
4. Printers and Faxes XP Printers Vista Devices and Printers Windows 7 Right click on the Slide Printer Icon and select Printing Preferences from the drop down menu dt Slide Printer Printing Preferences Options ae Slide Printer Settings piace Paper Size pne ka Araus Orientation Portrait ae Print Heat 100 eae Rotate 180 Degrees Yes seins Printer Information 14 Printing Slides lt a Paper Size Default paper size is set to the maximum Edit these settings if you are printing to slides with a smaller print able area Orientation Change the orientation to Portrait or Landscape Print Heat Increase or decrease the Print Heat from 1 255 Increase to print heat to improve print quality 100 is the default value Sustained use of a high print heat values will decrease the life of the print head and potentially break the ribbon Different manufacturers of slides may require more or less heat The minimum heat settings possible that result in a good print should be used Rotate 180 Degrees Flips the image up side down Default setting is Yes Printer Information Click here to display printer driver ver sions firmware versions total prints current status remaining slides remaining prints and offset values Details pt Slide ud 1 17 64 Bit pt Slide _d ll 1 17 645it Device Details Firmware Version 1 36 01 13 2012 6225 PGA 8 Model 1 255 USB 001 Status Cover Closed
5. problems such as vertical line through the entire print 1 Unplug Power 2 Open the printer cover Vertical Line a ee ee in Print PatientiD 2012 02 02 TATE 01 Tissue l ID 1 of X Cleaning Pen ji Maintenance and Troubleshooting 17 3 Locate the Print head mounted to the underside of the cover Burn Line BAA i o p DIA J eee O ho Y j p q o je ue Important Note To prevent damage to print head do not touch the burn line with a finger ring containing diamond or metal 4 Clean the print head using the print head pen Swipe the tip across the burn line 1 or 2 times If you notice the tip getting dirty clean it by wiping it across a clean paper surface C REPLACING THE PRINT HEAD 4 If cleaning the print head Section 3B does not resolve a quality problem such as a vertical line through the entire print it may be time to replace the print head Print heads are designed to last tens of Patientll l r PE 2012 02 02 Milka thousands of prints However it is possi 01 Tissue l ble a premature failure could occur if high Pux heat settings were continuously used it is used in a particularly hot environment or if slides not recommended for the printer are used Print Head Part Number 78250 1 Unplug Power 2 Open the printer cover 3 L
6. sosna eaten esaa 14 Be Printer Driv er Setin o Sinana e a R sndeontesies 14 Section 3 Maintenance and Troubleshooting seseossosossoseossosesssosesses 16 A Indicator Lights and Buttons seseeeesseeseeeeeeeserrrrerrserresrrrerresrrerreesns 16 Bs Cleaning the Print Head os sssicicisciasseastivonindiaasiiscdsoaniiaueleeeabiess 17 C Replacing the Print Mead cin a Sci naa inse as aee a etna 18 D Troubleshooting Print Quality oe ceeeseceeeeseeseeeseeeeees 20 E Repairing Preventing Ribbon Breaks n se 22 E Retrieving a Broken or Stuck Slide oo ee eeeeseceeeeseeeeeeseeeeees 23 G Cartridge or Ribbon Recognition Problems 25 A Technical Suppor ties ccosetic asia E 26 Section 4 Technical Specifications sccccssscssesscesscseeessessceseseessesess 27 iii Interactive Feature in this PDF Document There are interactive features that will allow you to jump to different locations within the document Each listing in the Table of Contents is interactive Place the cursor on either the words or the page number A small hand with a pointing finger icon appears Click on the line with the icon and the document will jump to that page If you want to return to the Table of Contents move the icon to the top of the page and click on the arrow marked TOC Section 1 Getting Started THANK YOU for purchasing a Signature Slide Printer The Signature Slide Printer can significantly increase the efficiency of
7. ally through the entire print is cause by dust or debris on the print head burn line or blown pixel on the print head See Section 3B for cleaning instructions and 3C for print head replacement instructions Horizontal Line A horizontal line through print is cause by a small bump on the slide This causes the entire print head to lift at this point so the effect of the bump is extended to the left and right of the bump Low quality or defective slides may be the cause Group of Spots This may by cause by dust particles on the slide Keep the slide clean Store them in the blue slide cartridge at all times Avoid handling the slides Do not remove them from their shrink wrapping until you will be inserting the slides into the blue cartridge Light Printing Light printing is caused by insufficient heat or slides that are not thermal printable inkjet You may be able to improve quality by increasing the heat setting in the Printer Preferences or the PTLab software Different manufacturers of slides may require more or less heat The minimum heat settings possible that result in a good print should be used Section 2B Random Missing Area Print Surface Intact This is caused by a rough printable surface Low quality slides defective slides or slides that are not thermal printable inkjet may be the cause Maintenance and Troubleshooting 21 Random Missing Area Printable Surface Missing If the printable surface is missi
8. e following items should be included e Signature Slide Printer e Power cord e Power converter e USB cable e 100 pack of slides e Blue slide cartridge e One color ribbon e One black ribbon e Print head cleaning pen e Installation disc and documentation 2 Getting Started C INDENTIFYING THE PARTS The following illustrations show the various parts of the printer These parts will be referred to throughout this manual so return here if you ever encounter a term that is unfamiliar to you P Power Button Slide Button Slide Cartridge Cover Release Slide Bin Button The Cover Release Button is a mechanical button that releases the spring loaded mechanism on the cover The Power Button turns off the printer when the cover is closed When the cover is open press and hold the power but ton to reverse the slide rollers motors The Slide Button will advance any slide stuck in printer to the Slide Bin When the cover is open press and hold the slide button to advance the slide roller motors The Slide Bin will hold 15 Slides when it is fully ejected Pull the Slide Bin forward to fully eject it A sensor will trip if more than 15 standard 1mm slides are in the bin Getting Started 3 lt a Rear View a Power USB Rear Access Panel 4 Getting Star
9. ng or rPatientID scratched off the printer cannot print in these 2012 02 02 AS Ie areas Low quality slides defective slides or cane mishandling of slides may be the cause of this problem 01 Tissue Rounding at the leading edge Rounding at the leading edge of any new color on a slide is typically caused by low quality slides or slides ee that are not thermal printable inkjet If 01 Tissue EBS changing slides is not an option consider modi fying your template to include a print quality line at the bottom of the printable area E REPAIRING PREVENTING RIBBON BREAKS Ribbon breaks can occur if the head setting is too high To repair a ribbon break follow this procedure 1 Open the cover 2 Locate the supply roll ribbon Place it on the top of the print as shown below Attach a piece of tape Tape Sticky Side Down 22 Maintenance and Troubleshooting lt a 3 Feed the supply side of the ribbon under the take up roll Tape the supply ribbon to the take up roll O NAY 4 Manually turn the take up roll several complete rotatations to prevent the tape from coming loose 5 Close the Cover F RETRIEVING A BROKEN OR STUCK SLIDE If a slide is broken or stuck in the system there are two access panels that can be used to retrieve the slide If a slide is found inside the printer use the Power and Slide buttons to move the internal slide rollers forward and back to advance the slide to a poi
10. nt where it can be removed Follow this procedure 1 Open the top cover 2 Remove the Ribbon Maintenance and Troubleshooting 23 lt a 3 Remove the slide cartridge 4 In the slide cartridge compartment check near the bottom roller for a slide 5 Check under the ribbon Use the Power and Slide buttons to move the slide to a position where you can remove it Tip Once the slide is on the rubber belts near the back you can close the cover and press the slide button to advance the side down the slide chute 6 Ifthe slide is near the back and you are unable to retrieve it using the buttons you can remove the back cover panel Screws for Access Panel 24 Maintenance and Troubleshooting lt a 7 Finally if the slide is broken you can remove it using the bottom catch bin Pick up the slide printer and rotate it in multiple directions until all of the pieces are in the bin Now pull out the bin and empty it into the trash Catch Bin G CARTRIDGE OR RIBBON RECOGNITION PROBLEMS If your cartridge or ribbon is installed but the blue LED light behind the cartridge does not turn on or the software says no cartridge or ribbon is installed you may need to clean the copper chip on the ribbon or cartridge Use Isopropal Alcohol and a soft cloth to wipe the copper chip on the ribbon or slide cartridge Copper Chip Maintenance and Troubleshooting 25 l
11. ocate the Print head mounted to the underside of the cover 18 Maintenance and Troubleshooting lt a 4 Push back then down and then flip it 180 degrees to reveal the cable connector Watch the pin on the side of the print head mechanism to guide the print head out of the metal housing 5 Disconnect the cable from the connector Pull on the cables to remove the connector Disconnect this Cable Print Head Flipped 180 Degrees Maintenance and Troubleshooting 19 6 Connect the new print head Rotate the printhead 180 degrees and push it back into the metal housing 8 IMPORTANT Find the Resistance value printed on the printhead Example R 3180 AK 7 Resistance Value Printed Here Before printing enter this value in the advanced settings area of the PT Lab software Click the settings icon in the upper right corner of PTLab To enable the advanced area of settings hold SHIFT A Now click on Advanced Settings Enter the Head Resistance Click Set D TROUBLESHOOTING PRINT QUALITY Print Quality problems are usually caused by debris or flaws on the printable surface of the slide Use the chart below to diagnose quality problems 20 Maintenance and Troubleshooting Patientll Su 2072 02 02 01 Tissue PatieniID 2012 02 02 hh la i Tissue PatientID 2072 02 02 Bes T 01 Tissue ID 1 of X Patientl 2012 02 02 1 Rat 01 Tissue 7 ID 1 of X Vertical Line A line vertic
12. or Users in Canada This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out on the Radio Interference Regulations of the Canadian Department of Communications Le present appareil numerique n emet pas de bruits radio electriques depassant les limites applicables aux appareils numeriques de la class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada CAUTION TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THE UNIT TO RAIN OR MOISTURE TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE EXTERIOR PANELS NO USER SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL OPERATE THE UNIT WITH ONLY THE PROPER ELECTRICAL SPECIFICATIONS AS LABELED ON THE PRINTER AND AC ADAPTER CAUTION USE OF CONTROLS OR ADJUSTMENTS OR PERFORMANCE OF PROCEDURES OTHER THAN THOSE SPECIFIED HEREIN MAY RESULT IN HAZARDOUS RADIATION ii Table of Contents Section 1 Getting Sta Pie Chass soit sst ieaiai eni ia aai 1 Axs Choosing a Good Location aici asinine 1 D Unpackinie anid IS pectOns eisern A eretaariaeeahecs 2 C ITdentimMine te Pats eiconau neee 3 D S de SP eCHIGATIONS serrr iein E E A 5 Ee Connect OW CL aaia S 6 FE Loida RID DOI isie E E T i G Tedd a Slide Cari eC nmen ener AEN 10 H Install the Printer Driver resintere i Eon 13 Sechon 2 Printine Shdes esneari enere r E Aa Er EET 14 A Prntine from other Programs
13. ply marked Class 2 or a UL listed ITE Power Supply marked LPS with output rated 12VDC 4 5A or higher This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures This equipment generates uses and can radiate radio frequency energy and if not installed and used inaccordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equip ment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Re orient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is con nected e Consult the dealer or an experienced radio TV technician for help Use of shielded cables is required to comply with the Class A limits of Part 15 of the FCC Rules You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate and or obtain warranty service for this equipment F
14. r driver It will be preinstalled on the Touch Screen If you have your own computer that you will be connecting to Printer please follow these instructions 1 Insert the installation disc DO NOT PLUG IN THE USB CABLE UNTIL PROMPTED BY THE INSTALLER 2 Follow the prompts in the installer to install the printer driver 3 Finally plug in the USB cable to complete the installation 4 When the printer driver has been installed success fully you will see a Slide Printer icon in your Devices and Printers 4 Printers and Faxes 27 Slide Printer 0 document s in queue Printer Ready Getting Started 13 Section 2 Printing Slides If you have purchased the Primera PTLAB software or the Primera Touch Screen Computer with the PTLAB software you can use it to print to the Signature Slide Printer The PTLab software has its own manual Please refer to it for detailed capabilities A PRINTING FROM OTHER PROGRAMS Printing to the Slide Printer from other software can be accomplished by using the standard Windows driver The document requirements are listed below e Default Page 87 22mm W x 67 17mm H e Colors Cyan Magenta Yellow Red Blue Purple Green Black e All colors must be 100 saturated To print simply go the applications print function Choose the Slide Printer as the printer Click OK to print B PRINTER DRIVER SETTINGS Click the Start button choose
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16. s to print with the Signature Slide Printer 1 Remove a Color or Black Ribbon from its packaging Detach the take up ribbon from the supply ribbon by gently pulling them apart V j NN 2 Open the top cover by pressing the release button on the left side of the printer Getting Started 7 lt a 3 Remove the ribbon from its shrink wrapped packaging Hold the take up back ribbon core with your left hand Hold the supply front ribbon with your right hand Install the take up ribbon by depressing the spring loaded hub inside the printer Snap the take up ribbon core into place Important Note To prevent damage i to print head do not touch the print head with a finger ring containing diamond or metal 4 Push the blue spring loaded hub by depressing the tab with your left pointer finger Insert the supply ribbon straight down Match the blue shape on the ribbon to the corresponding depression on the hub You may need to rotate the blue shape on the ribbon 8 Getting Started lt a 5 Rotate the hubs until the tabs on the right side hubs match the notches on the ribbon Manually turn the take up core until the ribbon is taut ATU lt a G LOAD A SLIDE CARTRIDGE 1 Remove the empty blue slide cartridge by pulling up and out
17. t a H TECHNICAL SUPPORT If you have difficulties in operating your Printer contact the technical support number using one of the methods listed below Source Location Primera Knowledge Base http www primerahealthcare com knowledgebase html Email Support http www primerahealthcare com contact_tech_support html Phone Support 763 475 6979 Mon Fri 8 a m 6 p m CST 26 Maintenance and Troubleshooting Section 4 Technical Specifications Printing technology Print speed Print resolution Ink type Ribbon types Printable colors Slide types Slide capacity External cassette capacity Output tray capacity Construction Cabinet color Data interface Printer drivers Height Width Depth Weight Power requirements Warranty Thermal transfer Up to 7 slides minute monochrome Up to 5 slides minute solid colors Up to 3 slides minute process colors 300 dpi Resin thermal transfer CMYK 1000 prints Black 5000 prints 8 solid colors 3 x 1 standard or positive charged white frosted end clipped corners 100 slides cassette 100 slides 15 slides Steel frame with powder coated steel and plastic covers Medical white USB 2 0 Windows XP Vista 7 8 6 218 4mm 7 08 179 8mm 12 58 319 5mm 16 8 lbs 7 62 kg 100 240VAC 50 60 Hz 60 watts One year parts and labor Technical Specifications 27 Printed in the United States of Ame
18. ted lt a D SLIDE SPECIFICATIONS 76 20 ee 000 lt 3 000 947 20 1 787 039 25 40 0 40 1 000 016 1 039 4 FROSTED COATING 1 g pi 039 4 1 02 0 10 040 004 Slides should be 1 00 x 3 00 x 040 with clipped corners Imm x Imm They should have ground edges and should be made from soda lime glass Slides must have a coated white frosting The frosted coating should cover 20mm of the length of the slide The coating must be of uniform thickness across the entire width of the slide The Signature Slide Printer uses thermal transfer print technology This print technology requires stricter standards on the surface finish and cleanliness of the slide s frosted coating compared to slides that are used with ink jet technology printers The coating must be smooth and free of any clumps or dust embedded in the coating or print defects will occur Getting Started 5 lt a CONNECT POWER Attach the power cord to the Power brick Plug the power cord into a grounded outlet and the 5mm barrel connector to the back of the printer The power converter is a universal 100v 240v input and a 12v output o 5E N W A DO NOT CONNECT USB UNTIL THE PRINTER DRIVER HAS BEEN INSTALLED 6 Getting Started F LOAD A RIBBON The Signature Slide Printer uses either a Black ribbon 5000 prints or a CMYK Color ribbons 1000 prints You must use Primera ribbon
19. your lab while helping to reduce the risk of misidentification of specimens It prints directly onto slides eliminating hand writing or expensive difficult to apply xylene resistant labels With impressive 300 dpi print resolution you can print text graphics and logos along with high resolution linear and 2D bar codes on every slide you process To begin using your Signature please read this manual care fully This Operator s Manual is a guide to the Signature Slide Printer only There are other accessories and software that work with the Signature Slide Printers Those items are purchased separately and include their own user s manual NOTE ON TERMS AND CONVENTIONS From this point forward the following terms and conventions will apply The Signature Slide Printer will be referred to simply as the Printer A CHOOSING A GOOD LOCATION e Place the Printer in a location with adequate air circulation to prevent internal heat build up You will need at least 16 41 cm of overhead space to allow the top cover to open freely e Do not place the Printer near heat sources such as radiators or air ducts or in a place subject to direct sunlight excessive dust mechanical vibration or shock Getting Started 1 lt a B UNPACKING AND INSPECTION While unpacking your Printer inspect the carton to ensure that no damage has occurred during shipping Make sure that all supplied accessories are included with your unit Th
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