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PRIVATE LABEL VENDOR PURCHASE AGREEMENT

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1. Are there any changes in Product Warranties or Certifications _ Warranty Changes explained below _ Certification Changes explained below Any changes in Item Cost to Black Box LC No L Yes Quote Attached Ll Yes Have Product Analyst II send a formal RFQ Internal Use MRB No PURC F 001 REV O 06 01 12 Company Confidential Page 30 of 54 SECTION II Vendor Information In this section you will be asked for specific information about your company Please complete all applicable information it will determine whether or not we are able to move forward with the Product evaluation PURC F 001 iora Company Confidential REV O 06 01 12 agers Vendor Information Form Full Company Name Address City State Country Zip Type of Organization L_ Sole Proprietorship _ Partnership L Corporation C Other If not a Corporation is Partnership legally registered C Yes C No Parent Company if any Financial Information Years in Business Current Annual Sales Previous Year s Sales Number of Employees D amp B Number Type of Business _ Manufacturer Producer _ Service Establishment L Dealer Distributor L Other ISO Certified L YES INO Key President Engineering VP Management Financial VP Quality VP Names Product
2. 1 year thereafter Initial Term unless terminated earlier under the provisions of this Article 5 Upon the expiration of the Initial Term this Agreement shall automatically renew for consecutive additional one 1 year terms Renewal Terms Either Party may terminate this Agreement at the end of the Initial Term or any Renewal Term by providing the other Party with written notice of termination at least ninety 90 days prior to the end of the Initial Term or any Renewal Term Black Box may terminate this Agreement at any time for its convenience upon thirty 30 days written notice PURC F 001 ies aves Company Confidential REV O 06 01 12 Des 5 2 Termination for Cause In the event of any material breach of this Agreement the non breaching Party may terminate this Agreement by giving thirty 30 days prior written notice to the other Party provided however that this Agreement shall not terminate if the other Party has cured the breach prior to the expiration of such thirty 30 day period or if such breach cannot be cured within such thirty 30 day period the other Party has taken material steps within such thirty 30 day period to cure the breach and thereafter cured such breach as soon as practicable Waiver by either Party of any breach of this Agreement shall not be deemed a waiver of future compliance herewith 5 3 Termination for Insolvency This Agreement shall terminate without notice i upon the institution by or ag
3. 240 VAC 10 at 50 to 60 Hz It must have the UL or equivalent cUL or CSA CE and PSE approvals and be marked as such on the label This supply can be a wall mount or a desktop unit with the appropriate connector for the Product on the output supply end Testing All power supplies including power supplies that are shipped separately must be completely tested with the Product prior to shipment Important Black Box is a worldwide supplier of data communications and connectivity products In working with Black Box it is imperative that you apply high standards in manufacturing PURC F 001 cine Company Confidential REV O 06 01 12 aoe labeling and testing your power supplies Serious injury or property damage may result if care is not taken to ensure high quality standards All supplies must be checked for proper voltage frequency current ratings and if switch selectable that the switch is set to the appropriate setting All certifications must be verified Preferred Load Side Connector List 3 54 mm jack 2 1 mm jack 4 pin Molex stereo jack 5 5 x 2 5 mm barrel 5 5 x 2 1 mm barrel 5 pin DIN battery snap PURC F 001 EA Company Confidential REV O 06 01 12 reste Certificate of Compliance SAMPLE Vendor Name Certificate of Compliance DATE Date This is to certify that the Products listed below have been inspected final tested and comply with all applicable standards of quality Products will contain onl
4. In Connection 3 2 4 Switching Control by Computer 3 2 5 Synchronizing Multiple Units 3 2 6 Managing EDID Video Display information 4 Configuration nitat area peee ri sansin 41 Using the Configuration Menu 42 General Configuration 4 21 Changing Hotkeys 4 22 Mouse Switching 4 2 3 Miscellaneous Functions 43 Performing Upgrades sssecneeseseseeecesnseseaeseee 5 Operation 5 1 Selecting i a 3 Computer 5 1 1 Select a Computer Using the Front Panel 27 5 1 2 Select a Computer Using Hotkeys aas anara iaae a A EA A En E e ea iia 28 5 1 3 Selecta mes Using the Mase Buttons Dan Appendix A What ls True Emulation Ad Enumerated USB Switching Al Emulated USB Switching AB True Emulation Appendix B Default EDID Video MOdES e eeeamaeumamamanaeaenenanmnnamanannenenmananemaamamnensmimmniammneemimamamniiiimammnennrmna 33 Appendix C Cable Pinouts Appemir D Safety Orma saaana aaa a ciaci meta iii RREN ienaa 35 Use this format for table of contents Chapter 1 Need specs for all products described in manual Chapter 2 Overview ne vd back unit diagrams to be furnished by Black Box Page 1 724 746 5500 blackbox com PURC F 001 echoes Company Confidential REV O 06 01 12 PRERE Black Box Manual Back Cover Layout Black Box Tech Support FREE Live 24 7 A Tech support the
5. Writer when they are complete 7 Black Box Tech Writer places diagrams and cover image in original file then sends PDF to the Tech Marketer for final review 8 Black Box Tech Marketer reviews and adds comments to PDF then sends file back to Tech Writer 9 Black Box Tech Writer makes final review changes in original file then sends file and graphics to Vendor PRODUCTION 10 Vendor sends PDF to printing plant for hard copy printing or sends electronic file to mass produce electronic copies Creation Checklist from pages 44 45 of the Vendor Requirements Package this document PURC F 001 ete ers Company Confidential REV O 06 01 12 ye Choosing a Black Box Manual Template Vendors can choose from a variety of Black Box manual templates They are available in either InDesign or Word in full color or grayscale Call 724 873 7085 to obtain a copy of the template e Full size 8 5 x 11 1 2 or multiple pages e Half size 5 5 x 8 5 1 2 or multiple pages e Quarter size 4 25 x 5 5 1 2 or multiple pages e Bi fold 8 5 x 3 5 This is a bi fold of an 8 5 x 11 page Checklist for Creating Black Box Versions of Your Manuals Please make the following changes to your manuals and submit them to the technical marketer e Remove all references to your company name and substitute Black Box s name For example change Contact Company XYZ for technical support to Contact Black Box a
6. and charge the Vendor the reasonable costs of such correction Black Box reserves the right in its sole discretion to issue a SCAR to determine the cause of the Shortage Overage or Packaging Problem 4 OBLIGATIONS OF THE PARTIES 4 1 Timely Delivery Vendor shall fulfill delivery obligations as committed in any accepted Confirming Purchase Order Vendor shall notify Black Box of any labor disputes or other events that may delay the timely delivery of Products If due to Vendor s failure to make a timely shipment the method and transportation specified by Black Box in the Confirming Purchase Order does not permit Vendor to meet the delivery date committed to in the Confirming Purchase Order the Products shall be shipped by air transportation or other expedient means acceptable to Black Box The freight costs incurred as a result of such expedited shipment in excess of freight costs for standard shipping methods shall be borne by Vendor All freight costs for Products not delivered on time shall at Black Box s sole discretion be borne by Vendor Vendor shall not deliver any Products more than four 4 days in advance of the scheduled delivery date set forth in the Confirming Purchase Order without Black Box s prior written consent Black Box reserves the right to return to Vendor at Vendor s expense any or all Products received more than four 4 days in advance of such scheduled delivery date In the event that Black Box determines tha
7. and until the repair has been made If this is not done the telephone company may temporarily disconnect service 3 If you have problems with your telephone equipment after installing this device disconnect this device from the line to see if it is causing the problem If it is contact your supplier or an authorized agent 4 The telephone company may make changes in its technical operations and procedures If any such changes affect the compatibility or use of this device the telephone company is required to give adequate notice of the changes 5 Ifthe telephone company requests information on what equipment is connected to their lines inform them of The telephone number that this unit is connected to The ringer equivalence number The USOC jack required RJ 11C The FCC registration number VOW gt Items B and D can be found on the unit s FCC label The ringer equivalence number REN is used to determine how many devices can be connected to your telephone line In most areas the sum of the RENs of all devices on any one line should not exceed five If too many devices are attached they may not ring properly 6 Inthe event of an equipment malfunction all repairs should be performed by your supplier or an authorized agent It is the responsibility of users requiring service to report the need for service to the supplier or to an authorized agent PURC F 001 cre Company Confidential REV O 06 01 12 ee Cert
8. any Intellectual Property Rights in the Products either directly or indirectly through resellers and distributors to Black Box Customers solely for use in the Products purchased by such Black Box Customers Any sublicenses granted by Black Box pursuant to this Section 7 1 shall be perpetual and shall survive any termination of this Agreement for any reason 7 2 Documentation License Vendor hereby grants to Black Box a royalty free non exclusive worldwide and perpetual right and license to use reproduce distribute and prepare derivative works of all Documentation Black Box may reproduce such Documentation in whole or in part without Vendor s logo or other identification of source 7 3 Custom Work Vendor may design develop or create Custom Work for Black Box from time to time The Custom Work shall be deemed a work made for hire and made in the course of the performance of the terms of this Agreement and shall belong exclusively to Black Box Black Box shall retain all Intellectual Property Rights in and to the Custom Work and shall have the right to obtain and hold in its own name any and all Intellectual Property Rights that may be appropriate with respect to the Custom Work Black Box shall have full and unlimited rights to use reproduce sell and distribute the Custom Work without any claim or right thereto by Vendor or its agents for additional compensation 7 4 Black Box Supplied Materials Black Box shall retain any and all rig
9. au vvay it should be BLACK BOX About Black Box Black Box Network Services is your source for more than 118 000 networking and infrastructure products You ll find everything from cabine and power and surge protection products to media converters and Ethemet switches all supported by tree li in 30 seconds or Key in SKU and revision number 724 746 5500 www blackbox com PURC F 001 Company Confidential REV O 06 01 1 2 Page 53 of 54 Sample Black Box Manual CD Label lt gt BLACK BOX NETWORK SERVICES Voice Communications Data Infrastructure Products Product Codes P Code rev 1 FREE technical support 24 hours Call 724 746 5500 or fax PURC F 001 Paea Company Confidential REV O 06 01 12 opt
10. company and product name in any legal disclaimers or software license agreements that must appear in the manual If the statement applies to hardware replace your company name with the manufacturer If the statement applies to software replace your company name with the developer e If the product includes software and the manual contains pictures of the software screens replace the screen captures that contain your company name logo or product name with screen captures of the Black Box version of the software e Any patent statements that contain specific patent numbers should be replaced with generic statements such as This product is protected by U S and international patents and patents pending e If you have arranged to provide the Black Box manual on CD the CD should include a copy of Acrobat Reader and the manual in PDF format A Black Box label should appear on the CD e As soon as it is complete and before printing send a copy of the Black Box version of the manual for review and approval Please note that failure to comply with this request may result in reprinting the manual possibly at significant cost to you Once approved the manual should be printed and bound to commercial printing standards Printing of the manuals and or producing all CDs is your responsibility PURC F 001 eiei Company Confidential REV O 06 01 12 cas Using the Black Box Name e When it precedes a product name and is b
11. for any taxes based on Vendor s income When Vendor has the legal obligation to collect such taxes the appropriate amount shall be added to Black Box s invoice and paid by Black Box unless Black Box provides Vendor with a valid tax exemption certificate authorized by the appropriate taxing authority 3 3 Payment Payment of the Purchase Price for each Product including any freight taxes or other applicable costs initially paid by Vendor but required to be borne by Black Box hereunder shall be made by Black Box to Vendor in United States dollars net sixty 60 days from the later of i Black Box s receipt of Vendor s accurate invoice or ii Black Box s receipt of shipment of the Products at the shipment address specified by Black Box Black Box shall have the right to set off any amount due and PURC F 001 Company Confidential REV O 06 01 12 PAS ara owing by Vendor to Black Box against any amount due and owing by Black Box to Vendor under this Agreement 3 4 Purchase Orders Black Box shall initiate orders for Products by issuing a Preliminary Purchase Order to Vendor The Preliminary Purchase Order is non binding and is issued solely for informational purposes Black Box shall have no liability for any reliance by the Vendor on the Preliminary Purchase Order Vendor shall either accept or reject the terms of the Preliminary Purchase Order in writing within forty eight 48 hours of receipt If Vendor rejects the terms of the Prelim
12. its products Please thoroughly complete these sections Missing or incomplete information will result in delay Please have the Black Box Private Label Vendor Purchase Agreement signed by an authorized signatory of your company Please return the signed Private Label Vendor Purchase Agreement and SECTIONS II and HI of the Vendor Requirements Package to Black Box within 2 weeks We look forward to developing a mutually beneficial relationship Black Box Network Services PURC F 001 Preibiai Company Confidential REV O 06 01 12 oo OVERVIEW OF THE PROCUREMENT PROCESS 1 A Vendor Requirements Package along with a request for quote RFQ is sent to each potential vendor to gather information about the company and its products Should you have any questions about the Vendor Requirements Package please contact the individual s responsible for that particular section Their contact information is located on the next page 2 The RFQ must be filled out signed and returned to Black Box 3 Please read SECTION I thoroughly to understand our quality and functionality requirements 4 SECTIONS H and III contain information that needs to be filled out and returned to Black Box 5 The Private Label Vendor Purchase Agreement must also be signed by an authorized signatory and returned to Black Box 6 Sample units will be requested per the RFQ so that our technical staff can evaluate the products 7 Once the samples have been app
13. shall be valid for calendar year 2011 2012 Signature Title Date PURC F 001 7 TEA Company Confidential REV O 06 01 12 Te SECTION Il Product Information Requirements In this section you will be asked for specific information about the Products that are being evaluated by Black Box Product Sales Literature Submit at least one copy of all available sales literature that deals with the Product Tear outs from brochures flyers fact sheets and press releases are all useful Competitive Product Information Many vendors have available comparative information produced either by themselves or by third parties This information frequently takes the form of benchmark comparisons or Product feature matrices Bill of Materials You should include a bill of materials for the Products Hardware Information Form The Hardware Information Form must be completed for each Product submitted for evaluation upon Black Box s request The Software Information Form and Power Supply Information Form should be filled out as applicable to the Product Samples of the Hardware Information Form Software Information Form and Power Supply Information Form can be provided upon Vendor s request PURC F 001 Pen Company Confidential REV O 06 01 12 Espa Certification Vendor hereby certifies that all information provided in Sections II of this Vendor Requirements Package is accurate to the best of Vendor s knowledge and belief Ven
14. 01 Company Confidential REV O 06 01 12 Page 38 of 54 Diskettes CDs All Vendor references must be removed from the diskette and replaced with a label that displays the Black Box logo Please see the Black Box CD Label Sample later in this section PC Boards All Vendor references must be removed or covered on the board and replaced with a label that displays the Black Box logo Black Box name Black Box part number and Black Box website Labels on the Product Box All labels must be placed on the narrow side of the Product box The box must have the Another Quality Product from Black Box label and RoHS WEEE label a sample of this artwork can be supplied by Black Box This label is white with black lettering The box or bag must also be labeled with the Black Box part number serial number if applicable and country of origin Another quality product from LE BLACK BOX 724 746 5500 www blackbox com Product Name Part Number pt Made in No other labels or markings are permitted on the Product box except for box artwork supplied by Black Box All artwork will be supplied by Black Box Marketing Purchasing If a Product is made up of multiple items they need to be included in one box with the part number on the box PURC F 001 hanes Company Confidential REV O 06 01 12 age 39 of 5 Shipping Products to Black Box Products shipped for stock must be packed and shipped in a larger master shipping box e
15. 1 12 RE an A aaa IE ma h ee Private Label Vendor Requirements Package ca me rs Uv ihe ca I LP 4 Company Confidential PURC F 001 REV O 06 01 12 TABLE OF CONTENTS Welcome Statement opiccssssscsssiasceceonasnvseddanceacpdisavenscasessessbacvsassasecensedsnveahsassssassaaconele ALO 15 Overview of the Procurement Process sssessssessssoooocseessssssooocssesessssoooessssessssso PAGE 16 Contact PAGE is cissccsouassousadnsstcedoassnbs noses diakoooonts unassesaveooonbeasladeisveasrvbeueneasssteaseesencanel ABE LT Vendor Requirements Package Section I Section II Section III Section IV PURC F 001 REV O 06 01 12 Quality Requirements cccccsccscssscssseccssssssssssssseeesssssssseees Pages 18 30 Vendor Information cccssssssscccssssccssssseceescssssssssssssseeeesssees Pages 31 34 Product Information ssccccccccssscsssccssseecccssssssssssssesessssssseees PAGES 35 36 Private Labeling Manual Requirement scccssssssssrreeseeee PAGES 37 55 Company Confidential Page 14 of 54 WELCOME STATEMENT Welcome to Black Box Network Services and thank you for your interest in our company Enclosed is our Vendor Requirements Package for your review Inside you will find the information needed to understand Black Box s vendor requirements There are also sections that you are required to fill out about your company and
16. 51 percent of the stock of which is owned by one or more women and whose management and daily business operations are controlled by one or more women FAR 52 219 1 Veteran Owned Small Business means a small business concern not less than 51 percent of which is owned by one or more veterans as defined at 38 U S C 101 2 or in the case of any publicly owned business not less than 51 percent of the stock of which is owned by one or more veterans and whose management and daily business operations are controlled by one or more veterans FAR 52 219 1 Service Disabled Veteran Owned Small Business means a small business concern not less than 51 percent of which is owned by one or more Service Disabled Veterans or in the case of any publicly owned business not less than 51 percent of the stock of which is owned by one or more Service Disabled Veterans and whose management and daily business operations are controlled by one or more Service Disabled Veterans or in the case of a Service Disabled Veteran with permanent and severe disability the spouse or permanent caregiver of such veteran FAR 52 219 1 Minority Owned Business means a businesses concern that is at least 51 percent unconditionally owned operated and controlled by one or more of the following minorities African American Hispanic American Asian American Native American including Native Hawaiian and Alaska Native and certified as a Minority Owned Busin
17. Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com PURC F 001 REV O 06 01 12 Company Confidential Page 46 of 54 Sample Trademarks Page Chapter Trademarks Used in this Manual Black Box and the Double Diamond logo are registered trademarks of BB Technologies Inc Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners List of all trademarks used in this manual to be furnished by vendor but checked by Black Box We re here to help If you have any questions about your application or our products contact Black Box Tech Support at 724 746 5500 or go 10 blackbox com and click on Talk to Black Box You ll be live with one of our technical experts in less than 30 seconds Page X 724 746 5500 blackbox com SKU WERE PURC F 001 tenia Company Confidential REV O 06 01 12 ee These two statements below and on the next page go with any equipment that connects to telephone lines FCC Requirements for Telephone Line Equipment 1 The Federal Communications Commission FCC has established rules which permit this device to be directly connected to the telephone network with standardized jacks This equipment should not be used on party lines or coin lines 2 If this device is malfunctioning it may also be causing harm to the telephone network this device should be disconnected until the source of the problem can be determined
18. ING OF THE PRODUCT BOX OR BAG If the Product is RoHS compliant the narrow side of the Product box must have Another Quality Product from Black Box label with the RoHS compliant WEEE icon This label is white with black lettering e Ifa RoHS technology exemption applies use the RoHS label e If the Product is not RoHS compliant use the WEEE label PURC F 001 Farens nte Company Confidential REV O 06 01 12 RES Certification and Power Product Approvals e All Products must have valid FCC UL CE CSA or cUL and PSE listings as they apply to the Product e All external power supplies for United States Products must have UL CE CSA or cUL and PSE approvals and be labeled on the power supply e All external power supplies must bear the name of the power supply s manufacturer e Products for the United States with internal power supplies must have FCC UL CE CSA or cUL and PSE approvals and be labeled on the unit e Products that are for markets other than the United States and accept input power above 120 VAC must have CE CSA or cUL and PSE approvals on the units e Any Product that attaches to the common carrier must have FCC Part 68 e Any Product that contains an oscillator must have FCC Part 15 Class A or B Class A is for commercial use Class B is for home use e All approvals are maintained and paid for by the Vendor e Copies of all certifications and approvals for each Product must be submitted electronical
19. LACK BOX AT VENDOR S EXPENSE AS SOON AS POSSIBLE BUT IN NO EVENT LATER PURC F 001 Company Confidential REV O 06 01 12 Pager orat THAN FIVE 5 BUSINESS DAYS AFTER VENDOR S RECEIPT OF THE NON CONFORMING PRODUCTS IF VENDOR DOES NOT REPAIR OR REPLACE THE NON CONFORMING PRODUCTS WITHIN SUCH TIME PERIOD BLACK BOX MAY OBTAIN A FULL REFUND OF THE AMOUNTS PAID BY BLACK BOX TO VENDOR FOR THE NON CONFORMING PRODUCTS INCLUDING BUT NOT LIMITED TO FREIGHT COSTS FOR RETURN OF THE NON CONFORMING PRODUCTS TO VENDOR REPAIRED OR REPLACED PRODUCTS SHALL HAVE A TWELVE 12 MONTH WARRANTY OR SUCH GREATER PERIOD OF TIME AS MAY REMAIN IN THE WARRANTY PERIOD AS SET FORTH IN SECTION 6 1 VENDOR SHALL REIMBURSE BLACK BOX FOR ITS REASONABLE COSTS OR EXPENSES INCLUDING BUT NOT LIMITED TO RETURN FREIGHT COSTS INCURRED BY BLACK BOX ASSOCIATED WITH THE REPAIR OR REPLACEMENT OF THE NON CONFORMING PRODUCTS IN THE EVENT A NON CONFORMING PRODUCT CAUSES A CRITICAL SYSTEM FAILURE EMERGENCY SITUATION FOR A BLACK BOX CUSTOMER BLACK BOX MAY REQUEST AND VENDOR WILL AT VENDOR S EXPENSE PROVIDE INTERIM PRODUCTS FOR USE WHILE THE NON CONFORMING PRODUCTS ARE OUT FOR WARRANTY REPAIR IF REQUESTED BY BLACK BOX SUCH INTERIM PRODUCTS WILL BE PROVIDED PRIOR TO BLACK BOX S RETURN OF THE NON CONFORMING PRODUCTS FOR WARRANTY SERVICE 7 INTELLECTUAL PROPERTY RIGHTS 7 1 Right to Sublicense Products Vendor hereby grants to Black Box a non exclusive right to sublicense
20. PRIVATE LABEL VENDOR PURCHASE AGREEMENT This Private Label Vendor Purchase Agreement this Agreement effective as of 201_ the Effective Date is made and entered into by and between Black Box Corporation of Pennsylvania d b a Black Box Network Services a Delaware corporation having offices at 1000 Park Drive Lawrence Pennsylvania 15055 by and on behalf of itself and its direct and indirect parent and subsidiary companies and companies under the common control of such parent companies collectively Black Box and a corporation having offices at Vendor RECITAL Vendor manufactures and or sells Products Black Box desires to purchase the Products for the purpose of direct and indirect resale to Black Box Customers NOW THEREFORE intending to be legally bound hereby Vendor and Black Box hereby agree as follows 1 DEFINITIONS Defined terms used in this Agreement shall have the meanings set forth below 1 1 Black Box Customer shall mean any party that purchases Products directly or indirectly through resellers or distributors from Black Box 1 2 Black Box Supplied Materials shall mean any and all materials supplied by Black Box to Vendor under this Agreement 1 3 Confidential Information shall mean confidential or other proprietary information that is disclosed by either Party to the other Party under this Agreement including without limitation business and product plans servic
21. ainst either Party of insolvency receivership or bankruptcy proceedings provided that in the event of involuntary proceedings such proceeding are not dismissed within sixty 60 days of filing ii upon either Party s making an assignment for the benefit of creditors or iii upon either Party s dissolution or ceasing to do business 5 4 Fulfillment of Orders upon Termination Upon termination of this Agreement for any reason other than Black Box s material default or insolvency unless otherwise instructed by Black Box in writing Vendor shall continue to fulfill all Purchase Orders accepted by Vendor prior to the effective date of termination 5 5 Return of Materials Upon termination of this Agreement for any reason each Party shall return to the other Party all Confidential Information including without limitation all derivative works copies and translations thereof except that Black Box may retain any such Confidential Information required to provide maintenance and support services to Black Box Customers 5 6 Survival The provisions of Sections 2 3 4 2 4 3 4 5 5 4 and 5 6 and Articles 6 7 8 9 10 and 11 shall survive the termination of this Agreement for any reason 6 LIMITED WARRANTY 6 1 Warranty Vendor warrants that i Vendor has all Intellectual Property Rights necessary to sell and license the Products to Black Box in accordance with the terms of this Agreement ii the Products shipped under this Ag
22. ally all of the business or assets of such Party or to a parent subsidiary or any company under common control therewith without notice to or consent of the other Party Subject to the foregoing this Agreement shall be binding upon and inure to the benefit of the Parties hereto and their permitted successors and assigns 12 8 Legal Expenses The prevailing Party in any legal action brought by one Party against the other and arising out of this Agreement shall be entitled in addition to any other rights and remedies it may have to reimbursement for its expenses including court costs and reasonable attorneys fees 12 9 Counterparts This Agreement may be executed in multiple counterparts each of which shall be deemed an original and all of which together shall constitute one instrument PURC F 001 Eee ers Company Confidential REV O 06 01 12 aay 12 10 Press Releases Press releases and other like publicity that mentions the other Party by name shall be agreed upon by both Parties in writing prior to any release IN WITNESS WHEREOF THE PARTIES HAVE ENTERED INTO THIS AGREEMENT AS OF THE EFFECTIVE DATE BLACK BOX CORPORATION OF VENDOR PENNSYLVANIA D B A BLACK BOX NETWORK SERVICES Name Name Print Print Signature Signature Title Title Date Date PURC F 001 Company Confidential REV O 06 01 12 Page 11 of 54 EXHIBIT A To follow this cover page PURC F 001 ade Company Confidential REV O 06 0
23. cates shall provide that there shall be no termination non renewal or modification of such coverage without providing thirty 30 days prior written notice to Black Box PURC F 001 estel Company Confidential REV O 06 01 12 saa 11 LIMITATION OF LIABILITY IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY SPECIAL CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES HOWEVER CAUSED ON ANY THEORY OF LIABILITY WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES 12 GENERAL PROVISIONS 12 1 Non exclusivity Nothing in this Agreement shall preclude Black Box from purchasing marketing selling distributing leasing or maintaining any products to for or from any third party including without limitation Black Box Customers vendors distributors or resellers 12 2 Compliance with Laws Each Party shall comply with the provisions of all Federal state and local laws and regulations in its performance of this Agreement including without limitation all applicable import export laws and regulations 12 3 Governing Law This Agreement shall be governed by and construed under the laws of the Commonwealth of Pennsylvania without reference to its conflicts of law principles If any provision or portion of this Agreement shall be deemed unenforceable or invalid for any reason the Agreement shall be deemed amended to exclude any such provision or portion and the remainder of this Agreement shall remain in full force and ef
24. ch Party agrees to employ with regard to the Confidential Information procedures no less restrictive than the strictest procedures used by it to protect its own confidential and proprietary information and in no event less than reasonable procedures 9 INDEMNITY Vendor shall defend at its expense any action brought against Black Box to the extent that it is based on a claim that the purchase use sale distribution or support of the Products by Black Box i infringes any third party Intellectual Property Right or ii directly or indirectly causes damage to real or personal property death and or personal injury as a result of a defect in the design or manufacture of the Product and Vendor shall indemnify Black Box from any costs damages settlement and fees finally awarded against Black Box in such action which are attributable to such claim Black Box agrees to notify Vendor promptly in writing of any claim to permit Vendor to defend compromise or settle the claim and to provide all available information and reasonable assistance regarding such claim Vendor shall not be liable for any settlement costs or fees incurred by Black Box on such action or claim unless authorized in writing by Vendor Should any Product become or in Vendor s reasonable opinion be likely to become the subject of a claim for infringement of a third party Intellectual Property Right Vendor shall in addition to the foregoing defense and indemnity a procure for B
25. ckage is attached hereto as Exhibit A and made a part hereof Vendor shall manufacture and deliver the Products in accordance with the Vendor Requirements Black Box reserves the right to modify and update its Vendor Requirements from time to time by providing Vendor with written notice thereof In the event of any conflict between the terms and conditions of this Agreement and the terms and conditions of the Vendor Requirements Package this Agreement shall control and prevail 2 2 Private Labeling Vendor shall modify and private label the Products in accordance with Black Box s then current standard Private Labeling Requirements Black Box reserves the right to modify and update its Private Labeling Requirements from time to time by providing Vendor with written notice thereof Black Box shall provide Vendor with the required artwork and silk screening requirements and specifications for the Products Upon Black Box s request Vendor shall private label one 1 or more sample Product s and deliver such sample Product s to Black Box for inspection and approval Vendor shall not manufacture any production private labeled Products unless and until Black Box notifies vendor in writing that Black Box has approved such sample Product s 2 3 Black Box Catalog and Website Black Box shall in its sole discretion list the Products in Black Box s catalog s on its Website and or in other marketing media Vendor hereby grants to Black Box a royalty fr
26. ctions themselves but should contact the appropriate electric inspection authority or electrician as appropriate The LOAD NUMBER LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the load numbers of all the devices does not exceed 100 PURC F 001 accions Company Confidential REV O 06 01 12 ey This statement goes with equipment that has a Class A certification FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS This equipment generates uses and can radiate radio frequency energy and if not installed and used properly that is in strict accordance with the manufacturer s instructions may cause interference to radio communication It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications
27. cts shall pass to Black Box upon receipt at the ship to address specified by Black Box Black Box reserves the right to select the carrier and method of shipment All freight and other shipping expenses as well as any special packing expenses pre approved by Black Box in writing shall be paid by Black Box In the event that Black Box is charged for reusable spools reels barrels drums pallets bins or other containers Vendor shall reimburse Black Box for the price charged for such reusable containers upon return of such reusable containers to the Vendor Vendor acknowledges that any Products shipped C O D without Black Box s prior written consent may not be accepted by Black Box and the risk of loss on such Products shall remain with Vendor unless and until such Products are accepted by Black Box 3 8 Inspection and Acceptance Upon delivery of any Products Black Box may in its sole discretion perform acceptance testing on the Products In the event such acceptance testing reveals a PURC F 001 Company Confidential REV O 06 01 12 ie ia Defect in the Products Black Box shall notify Vendor in writing that it has rejected such Products and Black Box shall have no obligation to make any payment including without limitation any payment of shipping costs for such rejected Products Black Box shall return such rejected Products to Vendor at Vendor s expense for immediate repair or replacement by Vendor Black Box reserves the right in it
28. date coded serial number and the Black Box part number must appear on the back or bottom of the unit On the front of the Product the Black Box logo Black Box name and Black Box website must be displayed This can be done by silk screening or by attaching customized overlays Compliance with all approvals UL FCC CE and CSA or cUL must be noted on the Serial Number label on the unit PSE listing must also appear as it applies to the Product Black Box will design and supply all artwork to the Vendor The country of origin must appear on the label with the part number and Product description Product KV1111A Serial number 00000 All necessary approvals UL CE Country of origin USA BLACK BOX www blackbox com Hardware Silk Screening Black Box requires a black Product with white lettering If the Product cannot be black please contact Marketing or Purchasing Custom Overlays If customized overlays are used they should be black with white lettering displaying the Black Box logo Black Box name and the Black Box website Note that Black Box Marketing Purchasing will provide all artwork for private labeling Software The Vendor s name part number and any other reference to the Vendor must be removed from the software The Black Box logo should be used in place of the Vendor s name In some cases the software can be left as generic but this must be approved by Black Box Purchasing and Marketing PURC F 0
29. der for such last time buy 4 6 Quality Program Vendor shall put into place and maintain during the Term an objective quality program for all Products Vendor shall at Black Box s request provide to Black Box a copy of Vendor s quality program and supporting documentation 4 7 Black Box s Right to Inspect Upon reasonable prior notice to Vendor Black Box shall have the right to inspect the Products and associated non proprietary manufacturing processes at Vendor s and or its contract manufacturer s site Black Box s inspection may be for any reason reasonably related to this Agreement including assuring Vendor s compliance with quality requirements set forth herein 4 8 Stock Rotation Program Vendor shall put into place and maintain during the Term a stock rotation program for all Products Stock Rotation Program Such Stock Rotation Program shall permit Black Box at a minimum on two 2 occasions in any then current Renewal Term to return to Vendor from Black Box s then current stock up to ten percent 10 of the aggregate volume of Products purchased by Black Box during the previous Initial Term or Renewal Term as applicable Vendor shall issue Black Box a credit equal to the then current Purchase Price of the Products returned by Black Box to Vendor under the Stock Rotation Program 5 TERM AND TERMINATION 5 1 Term This Agreement shall commence on the Effective Date and shall continue for a period of one
30. dify or enlarge such terms of purchase or add any additional terms or conditions except as otherwise expressly agreed in writing by the Parties 3 6 Cancellation and Rescheduling Black Box reserves the right to cancel change or reschedule all or any part of any purchase order including without limitation changing the method of delivery and shipping destination by providing Vendor with written notice thereof provided that Black Box s written notice is received by Vendor prior to the Product s being shipped by Vendor to Black Box Vendor shall use its best efforts to mitigate any costs incurred by Vendor as a result of such cancellation change or rescheduling If any such cancellation change or rescheduling of a Confirming Purchase Order not resulting from Vendor s failure to perform its obligations hereunder causes an increase or decrease in Vendor s cost of performing its obligations under this Agreement an equitable adjustment shall be made Any claim by Vendor for such an adjustment shall be waived unless asserted by Vendor in writing within ten 10 days following Vendor s receipt of written notice of the cancellation change or rescheduling 3 7 Shipping All Products shall be packed for shipment in accordance with the Vendor Requirements marked for shipment to Black Box s address set forth in the Confirming Purchase Order and delivered to a Black Box designated carrier F O B destination Risk of loss and title to the Produ
31. dor acknowledges that Black Box has no obligation to Vendor unless and until Black Box and Vendor enter into a separate Private Label Vendor Purchase Agreement which shall incorporate the Vendor Requirements Package by reference Vendor Name Name Print Signature Title Date PURC F 001 eid Company Confidential REV O 06 01 12 ageso SECTION IV Private Labeling Manual Requirements In this section you will learn how to convert your existing product into a Black Box Product Included is information regarding Black Box labeling requirements for Products and details regarding Product packaging and shipping procedures This section also sets forth Black Box manual requirements This includes all information needed to produce a Black Box version of your manual including proper style and formatting if needed templates and graphics files can be requested from Black Box s Product Analyst II Send a copy of the Black Box version of your manual for review to the Editor Incorporate all editorial changes made by the Editor PURC F 001 wes Company Confidential REV O 06 01 12 apr Labeling Requirements Labeling of Cables All cables require a cable label with the Black Box name phone number part number and country of origin The jacket of the cable must read Black Box Network Services Guaranteed for Life Labeling of the Unit l For limited shelf life Products a label that displays the
32. e plans pricing information customer lists and other confidential business information whether in a written or non written format Confidential Information shall not include information which i is or becomes public knowledge without any action by or involvement of the receiving Party 11 is independently developed by the receiving Party without use of the disclosing Party s Confidential Information iii is intentionally disclosed by the disclosing Party to a third party without restriction on disclosure iv is rightfully received by the receiving Party from a third party without a duty of confidentiality or v is disclosed pursuant to any judicial or governmental order provided that the receiving Party gives the disclosing Party sufficient prior notice to contest such order 1 4 Confirming Purchase Order shall mean a written purchase order delivered to Vendor in accordance with Section 3 4 1 5 Custom Work shall mean any and all modifications or enhancements to the Products made specifically for and or at the request of Black Box that the Parties have designated in writing as Custom Work prior to Vendor manufacturing or making such modifications or enhancements regardless of whether Black Box pays Vendor any fees for such modifications or enhancements 1 6 Defect shall mean any malfunction error or other defect in a Product that constitutes a nonconformity with the Specifications for such Product includin
33. ee non exclusive worldwide and perpetual right and license to display the images and descriptions of the Products in Black Box s catalog s in print and electronic format and on its Website Black Box shall determine the price charged to Black Box Customers for the Products in Black Box s sole discretion 3 TERMS OF PURCHASE 3 1 Purchase Price The initial Purchase Price for any Product shall be equal to the unit price for each Product as set forth in the Vendor Requirements Package or as otherwise mutually agreed upon by the Parties in writing Vendor may decrease the Purchase Price at any time by providing written notice to Black Box Vendor may only increase the Purchase Price for any Product by providing Black Box with written notice of such price increase at least ninety 90 days prior to the effective date of the Purchase Price increase Notwithstanding the foregoing the Purchase Price for any Product purchased hereunder shall be at the lowest price afforded to any customer reseller or distributor of Products when purchasing similar volumes and products under similar terms and conditions 3 2 Taxes The Purchase Price does not include any foreign Federal state or local sales use or other similar taxes however designated levied against the sale licensing delivery or use of the Products Black Box shall pay or reimburse Vendor for all such taxes imposed on Black Box or Vendor provided however that Black Box shall not be liable
34. eing used as a brand name the name is in initial capital letters with the sign after it The Black Box Ethernet Switch But The Ethernet Switch from Black Box e In normal text the name always has initial capitalized letters but does not use a Call Black Box Technical Support Black Box is available e The Black Box logo always has the sign after it e The tag line is NETWORK SERVICES see the Black Box Manual Back Cover for an example lt BLACK BOX The contents of your manual should be in the following order 1 Front cover page see page 47 2 Trademarks see page 48 3 FCC information see pages 49 52 4 Table of Contents see page 53 5 Manual text organized into chapters 6 Back cover page see page 54 PURC F 001 Company Confidential REV O 06 01 12 Page 45 of 54 Black Box Manual Front Cover Layout Code Code Code Code List SKUs here reading left to right Make sure right column is used first Customer Support Information Place an outlined no background 84W photo of featured product here Position it front facing left if possible Please have image overlap into the white area as shown Footer remains standard for all manuals Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park
35. ent off and on the user is encouraged to try to correct the interference by one of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an experienced radio TV technician for help CAUTION Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment To meet FCC requirements shielded cables and power cords are required to connect this device to a personal computer or other Class B certified device This digital apparatus does not exceed the Class B limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada PURC F 001 Paver gees Company Confidential REV O 06 01 12 er Black Box Manual Sample Table of Contents Chapter Table of Contents Table of Contents LL Si Sco ea Sec 21 introduction Lema mama mama ma mama menen 22 Features 23 What s Included 24 Additional Items You May Need 25 Hardware nine Sigle Head Version kv2004A 2 6 2 Back Fanel 26 Hardware Description Multi Head Versions RV2204A XV23044 and RV24044 262 Back Panel 3 Installation 31 Mounting 3 2 Connections 3 2 1 User Console Le 3 2 2 Computer Systems 3 2 3 Power
36. ess Enterprise N w a wn a a Historically Black College or University means an accredited institution of higher education that was established before 1964 has a principal mission that was and is the education of Black Americans and as determined by the Secretary of Education meets the applicable regulations set forth by the U S Department of Education For Department of Defense NASA and the Coast Guard any non profit research institution that was an integral part of a Historically Black College or University before November 14 1986 is also included in this definition Small Disadvantaged Business means a small business concern owned and controlled by socially and economically disadvantaged individuals that has received certification as a Small Disadvantaged Business in accordance with 13 CFR 124 Subpart B FAR 52 219 8 HUB Zone Small Business means a small business concern properly certified in accordance with 13 CFR Part 126 and appears on the List of Qualified HUB Zone Small Business Concerns maintained by the Small Business Administration FAR 52 219 3 10 Minority Institution means institutions meeting the requirements of Section 1046 3 of the Higher Education Act of 1965 20 U S C 1135d 5 3 or Hispanic serving institutions as defined in Section 316 b 1 of such Act 20 U S C 1059c b 1 00 Lo Notice of Penalty Black Box is required by Public Law 95 507 and Federal Regulation
37. fect 12 4 Entire Agreement This Agreement sets forth the entire agreement and understanding of the Parties relating to the subject matter herein and merges all prior discussions between them No modification of or amendment to this Agreement nor any waiver of any rights under this Agreement shall be effective unless in writing signed by the Party to be charged 12 5 Notices All notices and other communications hereunder shall be in writing and shall be deemed effective when delivered by hand or by facsimile transmission when telexed or upon receipt when mailed by registered or certified mail return receipt requested postage prepaid or by bonded overnight courier to the Parties at the addresses first listed above or at such other address for a Party as shall be specified by written notice 12 6 Force Majeure Nonperformance of either Party shall be excused to the extent the performance is rendered impossible by strike fire flood terrorist attack governmental acts or orders or restrictions failure of suppliers or any other reason where failure to perform is beyond the reasonable control of and is not caused by the negligence of the nonperforming Party 12 7 Non assign ability and Binding Effect Neither Party shall assign this Agreement to any third party in whole or in part without the prior written consent of the other Party provided however either Party may assign this Agreement to a successor in interest to all or substanti
38. g without limitation the failure of the Product to comply with the Vendor Requirements 1 7 Documentation shall mean user manuals training materials product descriptions product specifications schematics technical manuals supporting materials and other information in printed or electronic form relating to the Products 1 8 Initial Term shall have the same meaning set forth in Section 5 1 PURC F 001 Company Confidential REV O 06 01 12 Page 1 of 54 1 9 Intellectual Property Rights shall mean all forms of intellectual property rights and protections that may be obtained for or may pertain to Products Confidential Information Documentation Custom Work Black Box Supplied Materials and or other products documentation and materials as applicable including without limitation i all right title and interest in and to all Letters Patent and all filed pending or potential applications for Letters Patent including any reissue reexamination division continuation or continuation in part applications throughout the world now or hereafter filed ii all right title and interest in and to all trade secrets and all trade secret rights and equivalent rights arising under common law state law Federal law and laws of foreign countries iii all right title and interest in and to all mask works copyrights other literary property or authors rights whether or not protected by copyright or as a mask work under co
39. ht title and interest including without limitation all Intellectual Property Rights in and to any Black Box Supplied Materials 7 5 Products Except as otherwise expressly set forth herein Vendor shall retain all Intellectual Property Rights in and to the Products and no right or license is granted by this Agreement to Black Box to use copy sublicense or otherwise transfer any Intellectual Property Rights in the Products or to make any modifications to or derivative works from such Intellectual Property Rights 8 CONFIDENTIALITY PURC F 001 PA Company Confidential REV O 06 01 12 Sge TONS Each Party agrees i to observe complete confidentiality with respect to and not to disclose or permit any third party or entity access to the Confidential Information or any portion thereof of the other Party without the prior written permission of such Party except such disclosure or access which is required to perform any obligations under this Agreement ii not to utilize except as specifically provided in this Agreement the Confidential Information or any portion thereof of the other Party and iii to insure that any employees who receive access to the Confidential Information are advised of the confidential and proprietary nature thereof and are prohibited from copying utilizing or otherwise revealing the Confidential Information except as required to perform any obligations under this Agreement Without limiting the foregoing ea
40. ification Notice for Equipment Used in Canada The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements Industry Canada does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized maintenance facility in this case Black Box Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such conne
41. inary Purchase Order Vendor shall notify Black Box in writing of the reason for such rejection Black Box shall submit Confirming Purchase Orders to Vendor consistent with the lead times set forth in the Vendor Requirements Package or as otherwise mutually agreed upon by the Parties in writing Vendor shall either accept or reject the terms of the Confirming Purchase Order in writing within twenty four 24 hours of receipt If Vendor rejects the terms of the Confirming Purchase Order Vendor shall notify Black Box in writing of the reason for such rejection Unless Black Box is in material breach of this Agreement Vendor may not reject any Confirming Purchase Order which complies with the terms and conditions of this Agreement Vendor acknowledges and agrees that shipment of the Products identified on the Confirming Purchase Order shall be deemed acceptance of the Confirming Purchase Order by Vendor Black Box may issue the Preliminary Purchase Order and or Confirming Purchase Order via facsimile Electronic Data Interchange EDI email or other means of communications in Black Box s sole discretion 3 5 Terms of Purchase Orders Black Box s Preliminary Purchase Orders and Confirming Purchase Orders as well as Vendor s acceptance confirmations or acknowledgments of such purchase orders shall be governed by the terms of this Agreement Nothing contained in any such purchase order or acceptance confirmation or acknowledgment shall in any way mo
42. ion VP Sales VP Facilities Number of Production Employees Shifts being worked Hours per shift Total Floor Space Available For Black Box Use Only Based on the information outlined above this vendor _ does_ _ does not qualify as a new supplier Comments Purchasing Manager Signature Date PURC F 001 Company Confidential REV O 06 01 1 2 Page 32 of 54 Small Business And Supplier Diversity Certification Check all that apply to your business as of the date of this certification O Small Business O Women Owned Small Business O Veteran Owned Small Business O Service Disabled Veteran Owned Small Business O Minority Owned Business O Historically Black College or University O Small Disadvantaged Business Certification Num O HUB Zone Small Business Certification Num O Minority Institution The definitions provided below apply to businesses owned operated and controlled by U S Citizens only Businesses owned by non US citizens are classified as foreign owned Small Business Concern means a concern including its affiliates that is independently owned and operated not dominant in the field of operation in which it is bidding and qualified as a small business under the criteria in 13 CFR Part 121 FAR 52 219 1 Women Owned Small Business Concern means a small business concern which is at least 51 percent owned by one or more women or in the case of any publicly owned business at least
43. it with the appropriate connector for the Product on the output supply end UL or equivalent FCC and CSA or cUL approvals are required and must be indicated on the power supply label 230 VAC External Power Supply All standard international Products that require an external supply must be provided with a 230 VAC 10 50 Hz power supply This supply must be a desktop unit a wall mount unit is unacceptable with the appropriate connector for the Product on the output supply end The input mains power side of this supply must be an IEC 320 connector this allows each country to fit their appropriate power cord separately This supply must have approvals for CE and CSA or cUL and be marked as such on the label 115 230 VAC Internal Switch Selectable Power Supply If the Product is supplied with an internal switch selectable power supply the selection switch must be located internally or if exposed to the outside access to the switch must be restricted by a cover or other restricting device It must be selectable for 115 VAC 10 60 Hz and 230 VAC 10 50 Hz operation It must be UL or equivalent CSA or cUL FCC and CE approved and marked as such on the unit s label The AC mains connection must be made via an IEC 320 connector for modular power cords 100 240 VAC 50 60 Hz External Power Supply The most commonly provided power supply for Black Box s Products is the 100 240 VAC 50 60 Hz external supply It must be 100 to
44. ked with petroleum spirit After this test the marking should be legible and the sticker should not show any curling This requirement is for PRODUCT labeling ONLY e If an RoHS technology exemption applies use the RoHS label e If the Product is not RoHS compliant use the WEEE label 4 mm 0 16 El 4mm 0 16 k omm qu Smm X blackbox com RoHS label WEEE label RoHS compliant and exempt label Use for Product that is not RoHS compliant LABELING OF THE PRODUCT If the Product is RoHS compliant place the ROHS WEEE label on the back or bottom of the Product as shown below All standalone Products that are RoHS compliant require this label For Products that are too small to label for example keystone jacks please make sure that the packaging requirements are met If the size functionality or other characteristics of the Product prevent these markings from being applied they shall be applied e Ona flag attached to the fixed supply cord if any and e In the operating instructions and e Warranty of the Product where supplied Only in the absence of the above options e On the packaging PURC F 001 dua Company Confidential REV O 06 01 12 SE BLACK BOX QUALITY RoHS WEEE BOX OR BAG LABEL Size the Quality RoHS WEEE label proportionately to fit the package Another quality product from BLACK BOX 46 5500 www blackbox com X Country of origin LABEL
45. lack Box and or the Black Box Customers at no cost to Black Box or the Black Box Customers the right to continue to use the infringing Products b replace or modify the infringing Products at no cost to Black Box or the Black Box Customers to make such infringing Products non infringing provided that the replacement or modified Products provide equivalent or better functionality and performance or c if neither a or b are reasonably commercially practicable terminate the right to use such infringing Products remove the infringing Products at Vendor s expense and grant Black Box credit of all payments made to Vendor with respect to such infringing Products 10 INSURANCE Vendor agrees to maintain in effect during the Term the following insurance a Commercial General Liability insurance covering liability for product liability injury including death of persons or damage to or loss of property Said policy shall be written on an occurrence form basis with a policy limit of not less than 1 000 000 per occurrence and 3 000 000 in the aggregate b Employer s Liability insurance with limits of 1 000 000 for each accident and c Professional Liability insurance in an amount of not less than 1 000 000 per occurrence Upon written request of Black Box Vendor shall provide Black Box with certificates of insurance issued by insurance companies with an A M Best rating of A or better to evidence such insurance Such certifi
46. le of electrical and electronic products containing specific materials In order to comply with the Directive all of these substances must be removed or reduced to within the maximum permitted concentrations in any products containing electrical or electronic components Substance Maximum Concentration in Each Homogenous Material 0 01 100ppm Lead Mercury Hexavalent Chromium 0 1 1000ppm Polybrominated Biphenyls PBB Polybrominated diphenyl ethers PBDE The ROHS form must be completed for each Product submitted for evaluation prior to such evaluation If available please populate the PPM parts per million data for each component Returned form must be dated and signed by the Quality Manager and a Senior level manager verifying the data supplied to Black Box is complete and accurate See page 2 for example Vendor must verify that all Products sold to Black Box meet all requirements as they pertain to zinc mercury cadmium and lead and include the following directives e All parts that are zinc plated with yellow chromate finish must not contain hexavalent chromium Trivalent chromium must be used yellow colored or iridescent chromium Must meet requirements of ASTM B 633 Type II e No PBBs Polybrominated Biphenyls or PBDEs Polybrominated Diphenyl Ethers allowed These are generally added to plastics to make them flame retardant e No mercury e Cadmium is not permitted in amounts greater than 0 01 by
47. ly in PDF format to Black Box FCC Requirements Products that are covered by FCC Part 68 or FCC Part 15 Class B must contain the manufacturer s name on the FCC tag in addition to the FCC I D number and the FCC registration number Products that are covered by FCC Part 15 Class A do not need to contain the manufacturer s name If the Product has been dual registered in Black Box s name Black Box should appear on the FCC tag If FCC registration is required the FCC warning statement must be included in the manual Power Supply Requirements All power supplies must meet the following specifications Black Box prefers the use of autosensing power supplies with IEC 320 connectors for modular power cords that cover the input voltage range of approximately 100 to 265 VAC at 45 to 66 Hz whether they be internal or external supplies If the supply is external it must be a desktop unit PURC F 001 ee es Company Confidential REV O 06 01 12 a with the appropriate connector for the Product on the output supply end See the Preferred Load Side Connector List on the next page If a single autosensing supply is not possible then the following criteria must be met 115 VAC External Power Supply All standard North American Products that require an external power supply must be provided with a 115 VAC 10 60 Hz power supply Black Box prefers to have 50 60 Hz operation on this supply The supply can be a wall mount or a desktop un
48. mmon law state law Federal law and laws of foreign countries and iv all right title and interest in and to all proprietary indicia trademarks service marks trade names trade dress symbols logos and or brand names under common law state law Federal law and laws of foreign countries 1 10 Parties shall mean Vendor and Black Box 1 11 Party shall mean either Vendor or Black Box 1 12 Preliminary Purchase Order shall mean a non binding written purchase order delivered to Vendor in accordance with Section 3 4 1 13 Private Labeling Requirements shall mean the Black Box specific cosmetic packaging and user manual requirements as set forth in Section IV of the Vendor Requirements Package 1 14 Products shall mean the products that are identified in the Vendor Requirements Package and or otherwise purchased by Black Box from Vendor under this Agreement including all corresponding Documentation for such products 1 15 Purchase Price shall mean the amount to be paid by Black Box for the Products as determined in accordance with Section 3 1 1 16 Renewal Term shall have the meaning set forth in Section 5 1 1 17 SCAR shall mean a Supplier Corrective Action Request issued by Black Box to Vendor in writing and requiring Vendor to conduct a failure analysis within five 5 business days of Vendor s receipt of said SCAR Vendor shall conduct the failure analysis and deliver to Black B
49. not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique publi par le Industrie Canada PURC F 001 Pavey sees Company Confidential REV O 06 01 12 Do ada This statement goes with equipment that has a Class B certification FEDERAL COMMUNICATIONS COMMISSION and INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS Class B Digital Device This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications If this equipment does cause harmful interference to radio or telephone reception which can be determined by turning the equipm
50. nt and cannot be included on the packing slip The Certificate of Compliance must include Shipment date Black Box purchase order number Black Box part number Serial number if applicable and Quantity PgR ir Quality Declaration Virtually all business leaders recognize that Total Quality is a critical customer requirement Products and services with a reputation for quality dominate the marketplace and more than ever before customer satisfaction through Total Quality Management must guide our business decisions Black Box is dedicated to Total Quality for our customers as our number one 1 priority We believe quality is a Black Box competitive advantage We ask our vendors to join us in our commitment to business success through customer satisfaction generated by dedication to Total Quality Black Box is an ISO 9001 2008 certified company and we strongly recommend our suppliers to also be certified to ISO standards This is highly recommended but we will not exclude the supplier Black Box s emphasis on quality is reflected in our Quality Declaration which states It is the policy of Black Box Corporation all its affiliates associates partners joint ventures vendors and team members to provide defect free products and services to our internal and external customers at all times We will perform and conform to the requirements to meet our customers and our organization s needs PURC F 001 Peers Compan
51. ox the results of such failure analysis and a corrective action plan to prevent any similar failures from occurring 1 18 Specifications shall mean the specifications applicable to the Products including without limitation all specifications submitted to Black Box in the Vendor Requirements Package 1 19 Standard Hours shall mean the period of time from 8 00 a m until 8 00 p m Eastern Standard or Daylight Time Monday through Friday excluding holidays on which Vendor is not open for business 1 20 Support Services shall mean i delivery of all updates to software contained in the Products ii diagnosis and correction of Defects via telephone remote system access magnetic media or repair replacement and iii providing telephone support and providing qualified personnel to aid in the diagnosis and correction of Defects 1 21 Term shall mean the period commencing on the Effective Date and terminating on the date this Agreement is terminated under Article 5 hereof 1 22 Vendor Requirements shall mean Black Box s then current standard vendor requirements a copy of which is set forth in the Vendor Requirements Package PURC F 001 eres Company Confidential REV O 06 01 12 oe 1 23 Vendor Requirements Package shall mean that document entitled the Vendor Requirements Package 2 PRODUCTS 2 1 Vendor Requirements Package The Parties acknowledge and agree that the Vendor Requirements Pa
52. rd see below Invoicing Procedures Vendor must acknowledge special mailing address and or wiring instructions for payment Vendor must round off to two decimal places on all invoices Vendor must place Black Box s part number if applicable and purchase order number on all invoices Vendor Report Card Every month Vendor is graded for the prior month regarding its performance at meeting quality and delivery requirements These detailed report cards are sent to the Vendor contact of record so you can see how your performance stacks up against our expectations The Materials Planner whom you work directly with reviews this data prior to its dissemination In the event that the Vendor s overall performance rating falls below 93 for three consecutive months Black Box will issue a Supplier Corrective Action Request SCAR to solicit the Vendor s plan for improving its performance to an acceptable level Supplier Corrective Action Requests SCAR Black Box may require the Vendor to perform a failure analysis and corrective action plan in the event that the Vendor delivers defective Products or consistently fails to timely deliver or properly package and ship the Products The Vendor shall deliver to Black Box the results of such failure analysis and a corrective action plan within 15 business days of notice from Black Box PURC F 001 ener Company Confidential REV O 06 01 12 PRERE RoHS The RoHS Directive 2002 95 EC bans the sa
53. reement will be free from any liens encumbrances or defects in title iii the Products sold to Black Box under this Agreement are new and will be manufactured from new parts iv the Products will be free from defects in material and workmanship for a period of eighteen 18 months from the date of acceptance by Black Box and v each Product will be free from Defects for a period of eighteen 18 months from the date of acceptance by Black Box 6 2 Limitations The foregoing warranties apply solely to Black Box and to Black Box Customers Vendor shall have no obligation to repair or replace the Products if the Defect in the Product is caused by modification of the Product not made or approved by Vendor or by use of the Products other than in accordance with the Documentation 6 3 Disclaimer EXCEPT FOR THE EXPRESS WARRANTIES STATED HEREIN VENDOR DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES ON PRODUCTS FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE 6 4 REPAIR OR REPLACEMENT AT ANY TIME DURING THE WARRANTY PERIOD DESCRIBED IN SECTION 6 1 ABOVE BLACK BOX MAY RETURN TO VENDOR FOR REPAIR OR REPLACEMENT ANY PRODUCTS THAT DO NOT MEET THE REQUIREMENTS SET FORTH IN SECTION 6 1 OR OTHERWISE FAIL TO MATERIALLY CONFORM TO THE SPECIFICATIONS OR TERMS AND CONDITIONS OF THIS AGREEMENT VENDOR SHALL REPAIR OR REPLACE THE NON CONFORMING PRODUCTS AND RETURN THE SAME TO B
54. roved and all appropriate paperwork has been completed the private labeling process begins SECTION IV 8 Once Black Box is satisfied that the products will be private labeled as requested and Black Box and Vendor have agreed upon pricing and minimum order quantities a purchase order will be issued by Black Box PURC F 001 beset eed Company Confidential REV O 06 01 12 oe CONTACT PAGE In the event that you need to speak to someone about any information in this Vendor Requirements Package please contact the appropriate person listed below Product Analyst IL Regan Schreiber regan schreiber blackbox com 724 873 6724 Mar CEU x pssnccsesctenesesenkas Product Specific Technical Marketing Product Specific Purchasing eicecsiiemaatessmses Product Specific Julie Daubner Julie daubner blackbox com 724 873 7086 Materials Purchase Agreement Keith Pado keith pado blackbox com 724 873 6723 PURC F 001 Rentat Company Confidential REV O 06 01 12 age 17 of 5 VENDOR REQUIREMENTS PACKAGE SECTION I Quality Requirements This section deals with various topics as they relate to our overall view of quality assurance Included are our Quality Declaration Functionality Requirements Vendor Report Cards Supplier Corrective Action Requests Hazardous Substance compliance Certification and Power Product Approvals FCC Requirements and Po
55. s The end user s box must be free of any shipping labels and markings Boxes may also be shrink wrapped and then have shipping labels applied this prevents markings on the end user s box Packaging Products need to be wrapped securely in the box to prevent any damage during shipping Each Product must be individually boxed in a white self closing box no tape Do not use Styrofoam peanuts as packing material Approved Product stuffing includes 1 Pre cut foam 2 Bubble wrap 3 Anti static bags Small Products such as patch cables fiber jumpers adapters connectors or pins should be packaged in a plastic reusable bag Products shipped in a bag must have the Another Quality Product from Black Box label with the Black Box part number and country of origin If a Product has a power supply then that Product and power supply must be packed in the same box Units with power supplies must be packaged in a box Note Power supplies ordered separately must be packaged individually with the Black Box part number on the power supply and its individual box Serialization is not necessary e Master cartons as always must indicate Box 1 of 2 2 of 2 etc the purchase order number part number and quantity contained in each carton e The packing slip must clearly show the part number purchase order number part number quantity and description e All cable spools and reels must be clearly labeled on both ends of the spool
56. s sole discretion to issue a SCAR to determine the cause of the Defect 3 9 Notice of Change In the event that Vendor modifies the form fit or function of the Product or materially alters its manufacturing process Vendor shall notify Black Box in writing at least ninety 90 days prior to shipping such modified or alternatively manufactured Products to permit Black Box to perform additional acceptance testing on such modified or alternatively manufactured Products 3 10 Material Receipt Issues In the event that Vendor timely delivers a portion of the Products set forth in a Confirming Purchase Order and fails to timely deliver the remainder of the Products Shortage Black Box may in its sole discretion require Vendor to expedite delivery of any such Shortage at Vendor s sole expense Black Box shall not be required to accept any Shortage that is delivered after the delivery date set forth in the Confirming Purchase Order In the event that Vendor delivers Products in excess of the volume set forth in the Confirming Purchase Order Overage Black Box shall not be required to accept or pay for any such Overage Black Box may in its sole discretion ship the Overage back to Vendor at Vendor s sole expense In the event that Vendor fails to properly label package or otherwise deliver the Products in accordance with the Vendor Requirements Packaging Problem Black Box may in its sole discretion correct such Packaging Problem
57. s to identify the size and ownership status of its vendors If you are unsure about your status contact the nearest U S Small Business Administration Office SBA for guidance Your answers on this form may be used and relied upon by Black Box in pursuing or administering contracts with the Federal Government or contracts with third parties who must comply with Federal Government regulations You should respond to all questions on this form fully and truthfully PURC F 001 Company Confidential REV O 06 01 12 di da Under 15 U S C 645 d any person who misrepresents a firm s status in order to obtain a contract to be awarded under the preference programs established pursuant to Section 8 a 8 d 9 or 15 of the Small Business Act or any other provision of Federal law that specifically references Section 8 d for a definition of program eligibility shall i be punished by imposition of fine imprisonment or both ii be subject to administrative remedies including suspension and debarment and iii be ineligible for participation in programs conducted under the authority of the Act FAR 52 219 1 Certification I hereby certify that the information provided herein is true and correct to the best of my knowledge and belief The foregoing information is valid with respect to the Purchase Agreement between Vendor and Black Box and all purchase orders subcontracts and other supply agreements between Vendor and Black Box This certification
58. t 724 746 5500 or info blackbox com for technical support e Change your product names and codes to the Black Box product names and codes For example change Company XYZ s Ethernet Switch to the Black Box Ethernet Switch see Using the Black Box Name later in this section e Change the typeface to Frutiger 45 Light and the type size to 10 points If Frutiger 45 Light is not available use a similar typeface such as Arial e Delete all personal and company names addresses phone and fax numbers and Internet addresses from the manual Also remove any company specific information for returning the product or shipping it for repair e Remove your name logo and any other proprietary labeling from all product illustrations and diagrams e Delete all copyright statements except the Black Box copyright on the outside of the cover e Delete all registration cards and references to them e Delete all warranties and any references to warranties PURC F 001 Pee Company Confidential REV O 06 01 12 age 43 of 5 e Delete any reference to your CE Declaration of Conformity Black Box will maintain a separate CE Declaration of Conformity e Delete any document number or revision number that might appear on your version of the manual e Remove all references to models of the product that Black Box is not selling or to other products or accessories that Black Box is not selling e Remove references to your
59. t Vendor fails to achieve an on time delivery rate of at least ninety five percent 95 in any given calendar month Black Box reserves the right to issue a SCAR to Vendor to determine the cause of the untimely delivery 4 2 Support Services Vendor shall provide Support Services for the Products at no additional cost to Black Box for a period of eighteen 18 months from the date of acceptance of each Product by Black Box If requested by Black Box Vendor shall provide Support Services beyond such eighteen 18 month period upon terms and conditions to be mutually agreed upon between the Parties in writing provided that Vendor s fees for such Support Services shall not exceed Vendor s then current standard maintenance and support rates Vendor shall provide telephone consultation within four 4 hours of Vendor s receipt of a telephone request for Support Services by Black Box during Standard Hours For calls received after Standard Hours Vendor shall provide telephone consultation by 10 00 A M local time of Vendor s support facility the next business day Vendor shall provide a means PURC F 001 ey Company Confidential REV O 06 01 12 es whereby requests for consultation can be recorded outside of Standard Hours In the event a Defect causes a critical system down emergency situation for the Black Box Customer Vendor shall provide the necessary Support Services including but not limited to interim Products spare parts temporar
60. to telephone lines page 49 e Certification Notice for Equipment Used in Canada for any equipment that connects to telephone lines page 50 e FCC Statement Class A for any equipment that has a Class A certification page 51 e FCC Statement Class B for any equipment that has a Class B certification page 52 e Sample Table of Contents page for manual page 53 e Sample Black Box Manual Back Cover Layout for reference when creating back covers page 54 e Sample Black Box Manual CD Label for reference when creating a label for manuals on CD page 55 PURC F 001 Paeit Company Confidential REV O 06 01 12 BLAR Vendor Manual Creation Process START UP 1 Black Box Product Marketer completes MRB and indicates if a manual is to be created by the Vendor 2 Black Box Tech Writer sends template to Vendor CREATION 3 Vendor writes and edits text in template using Black Box styles and following creation checklist see pages 36 37 Then Vendor forwards original document all graphics AND a PDF to the Black Box Tech Marketer for first review REVIEW 4 Black Box Tech Marketer reviews text selects diagrams and adds comments to PDF Comments are sent to the Tech Writer 5 Black Box Tech Writer reviews text at this point for grammar and style and schedules and requests diagrams 6 Black Box Technical Illustrator creates diagrams requests and or retouches photo if necessary creates cover image and notifies Tech
61. to Modify Discontinue Form can also be used to notify Black Box of a software change if such change affects the Product s operation fixes to known bugs or problems are usually not included Vendor must provide as much advanced notice as possible Black Box requires a minimum of 90 days prior written notice due to catalog production cycles your compliance ensures that only accurate information about the Product will appear in print Each time any given Product changes a new First Article Inspection must occur at Black Box PURC F 001 Sees Company Confidential REV O 06 01 12 ore Purchase Order Process For all new and existing Product a Preliminary Purchase Order will be sent to the Vendor after all negotiations are complete The Buyer new Product or Master Planner existing Product will fax or email the Vendor the Preliminary Purchase Order with his or her preferred dock date When the Vendor receives the Preliminary Purchase Order they should review and agree to the items prices and requested dock date Any needed adjustments to item price or dock date are to be communicated back to the Buyer or Master Planner Upon agreement to item price and dock date the Preliminary Purchase Order will be confirmed The Vendor will then receive a Confirmed Purchase Order via fax or email This now represents the official purchase order with Black Box and it is this information upon which the Vendor is graded on each month via our Vendor Report Ca
62. using the attached artwork and proper part number All cable spools must be protected by corrugated paper Any cables weighing over 8lbs MUST BE SPOOLED For large Products such as racks double wall cardboard boxes should be used with corner protectors to prevent damage to the Product The same applies as above in regards to the label it should have the Another Quality Product from Black Box label with the Black Box part number and country of origin PURC F 001 RR CEL Company Confidential REV O 06 01 12 Black Box Manual Guidelines You will be producing a Black Box version of your user s manual for the products that Black Box is selling Refer to the three sections that follow Vendor Manual Creation Process Checklist for Creating Black Box Versions of Your Manuals and Using the Black Box Name when modifying your existing user manual Use the following additional documents supplied electronically from Black Box Product Analyst II to add any appropriate elements to your manual e Vendor Manual Creation Process page 43 e Choosing a Black Box Manual Template page 44 e Checklist for Creating Black Box Versions of Your Manuals pages 44 45 e Using the Black Box Name page 46 e Manual Contents Order page 46 e Sample Black Box Manual Front Cover Layout for reference when creating front covers page 47 e Sample Trademarks Page page 48 e FCC Requirements for Telephone Line Equipment for any equipment that connects
63. vided herein is true and correct Vendor shall indemnify Black Box Corporation and its affiliates from any costs claims or damages related to providing incomplete or inaccurate information regarding RoHS WEEE compliance and or PPM components break downs on this spreadsheet hereby certify that am authorized to execute this statement on behalf of vendor Quality Manager Signature Title Date Title Date Senior Management Signature Title Date Title Date ROHS Data Please provide PPM parts per million data for each component if available Vendor has Refer to Maximum Concentration Value Table above WEEE plans for a Marking per recycling EN 50419 2005 program Hexavalent Polybrominated Polybrominated Chromium Biphenyls PBB Dipenyl Ethers PBDE YIN YIN ROHS If No Compliant Projected Cadmium Lead Mercury Black Box PN Vendor PN Description Y or N Compliance date FE NS PURC F 001 Pead Company Confidential REV O 06 01 12 age 23 of 5 RoHS COMPLIANT WEEE LABELING REQUIREMENTS RoHS WEEE PRODUCT LABEL e The minimum size for the crossed out wheelie bin per EN 50419 are below e The crossed out wheelie bin should be printed visibly legibly and indelibly To test the label s indelibility rub the sticker by hand for 15 seconds with a piece of cloth soaked with water and again for 15 seconds with a piece of cloth soa
64. weight of a homogeneous material Cadmium plating of metal is allowed e Lead allowance o Steel 0 35 maximum o Copper alloys 4 0 maximum o Aluminum alloys 0 4 maximum o All others 0 1 maximum except solder with over 85 lead PURC F 001 Paediatr Company Confidential REV O 06 01 12 eat WEEE Waste from Electrical amp Electronic Equipment The WEEE portion of the directive mandates the collection and treatment of electronic and electrical equipment at end of life This portion of the legislation went into effect August 13 2005 EN50419 2006 clarifies the markings required for electrical and electronic equipment EEE under the EU Waste from Electrical and Electronic Equipment WEEE Directive 2002 96 EC Vendor must certify on the RoHS form that it is in compliance with the directive on WEEE Directive 2002 96 EC of the European Parliament and the Council of 27 January 2003 Sj BLACK BOX Supply Chain Material Declaration Questionnaire RoHS WEEE Green Compliance Vendor Respond to Black Box RoHS Compliance Address 1000 Park Drive Lawrence PA 15055 RoHS Maximum Concentration Values Approved E Mail Email Substance Maximum Concentration in Respond to ROHS Blackbox com Each Homogenous Material 0 01 100ppm Date Hexavalent Chromium 0 1 1000ppm Polybrominated Biphenyls PBB Polybrominated diphenyl ethers PBDE hereby certify on behalf of vendor that the information pro
65. wer Supply Requirements as well as forms for Intent to Modify Discontinue All vendors must provide a Certificate of Compliance with every shipment to Black Box Further Vendor certifies that all Products will contain only original manufacturer parts or components purchased from the original manufacturer or an authorized reseller and the Products will not contain any counterfeit or grey market parts or components When detailed within Black Box Purchase Orders and or as communicated Black Box requires the supplier vendor to Adhere to the designated specifications process requirements inspection and or related instructions Meet design test examination inspection and related instructions Upon request provide evaluation units for design approval inspection investigation or auditing Provide timely notification of delivered nonconforming Product that may affect reliability or safety with a clear description of the nonconformity Notify Black Box of changes in Product and or process definition and where required obtain Black Box s approval Using the Intent to Modify form PURC F 009 PURC F 001 Company Confidential REV O 06 01 12 Page 18 of 54 Certificate of Compliance The Black Box purchase order requires that a Certificate of Compliance accompany each shipment See example on page 29 The Certificate of Compliance must be packaged with the packing slip The Certificate of Compliance must be a separate docume
66. y software patches permanent software patches and repair or replacement of Products to correct the Defect as quickly as is reasonably practicable Vendor shall correct any other Defect via repair or replacement within five 5 business days of Vendor s receipt of notice of such Defect 4 3 Support Strategy Black Box will provide Level 1 support necessary to process the initial call from the Black Box Customer and Level 2 support required for problem determination and resolution support to Black Box Customers Black Box shall use reasonable commercial efforts to resolve the problem with the Black Box Customer before accessing Vendor s Level 3 support Vendor shall provide Level 3 support to Black Box which includes without limitation problem determination and resolution for all Defects and or other malfunctions of the Products 4 4 Training Upon Black Box s request Vendor shall provide reasonable training to Black Box s personnel regarding use of the Products 4 5 Product Discontinuance and Last Time Buy Vendor shall provide Black Box with at least six 6 months prior written notice of any intention to discontinue the Products During such six 6 month period Black Box shall in its sole discretion have the right to make a last time buy of the discontinued Products Black Box shall have the right to schedule shipment of such last time buy over a period of eighteen 18 months from the date of issuance of the Confirming Purchase Or
67. y Confidential REV O 06 01 12 ey Some specifics that fall under the Total Quality banner include Functionality Requirements Certificate of Compliance and Intent to Modify Discontinue a Product the Black Box Vendor Report Card Supplier Corrective Action Requests and Hazardous Substances Functionality Requirements The Product must operationally meet all specifications as stated in the Vendor s manual s and or documentation In order to document this conformance Black Box requires that a Certificate of Compliance accompany each shipment The Certificate of Compliance Form PURC F 008 see page 29 must be packaged with the packing slip As a part of Black Box Quality Assurance a First Article Inspection is performed on the first shipment of all Products Acceptance of the first shipment is contingent upon approval of the inspection and adherence to all Black Box requirements To ensure quality is maintained random lot inspections are performed on subsequent shipments throughout the life of the Product The Vendor is required to notify Black Box of any change that will affect the Product s form fit function or availability at least 90 days prior to execution of such change Notification of any such change must be made in writing The Vendor should use the Intent to Modify Discontinue Form see page 30 when notifying the Black Box Tech Marketer of a planned change to a Product s form fit function or availability The Intent
68. y original manufacturer parts or components purchased from the original manufacturer or an authorized reseller and the Products will not contain any counterfeit or grey market parts or components The Products are of correct quantity and identity All units comply with the Purchase Agreement between Vendor and Black Box and comply with all applicable specifications in effect at the date of manufacture All documents data sheets technical manuals and written information fully comply with established standards of quality P O Number Quantity Model Number Serial Number Signed Quality Assurance Manager Designee PURC F 001 icant Company Confidential REV O 06 01 12 sone a lt BLACK BOX Intent to Modify or Discontinue Form Black Box Item Number Your Item Number Product Description Type of Intent _ Product Modification Ll Product Discontinuance Reason for Modification or Discontinuance If Modification how does the new version differ from the old Will Modification require a change to the Product manual El Yes I am contacting regan schreiber blackbox com No Modification or Discontinuance Date Who should we contact with questions Name about this change Phone Email Disposition of remaining Black Box Inventory _ Return to Vendor for Credit L Return to Vendor for Upgrade

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