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HP Surestore E Tape Library Model 12/140 - User`s

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1. NOTE Your Fibre Channel interface type standard or high performance is dependent on the drive technology in your library Table 4 9 High Performance Fibre Channel Interface LEDs 1 Activity LED Color Description Flashing Indicates transmission activity by the Fibre Green Channel interface 2 Link LED Color Description Green Indicates valid Fibre Channel connection Yellow Fibre Channel interface is being reset Off Fibre Channel is not connected 3 Ready LED Color Description Yellow Fibre Channel interface is being reset failed power on test or a fatal error was detected during operation Green Fibre Channel interface passed power on test Interface is ready Flashing One SCSI port is faulty Green 4 amp 5 SCSI Bus LEDs Color Description Green SCSI bus is operational Yellow SCSI bus is not operational or is partially available Flashing Indicates transmission activity by the SCSI Green bus Chapter 4 4 25 m 3 7 Qo E o D oO gt Q 5 To Understanding Errors and Troubleshooting Interpreting Library LEDs Table 4 10 Drive Module LEDs 1 Yellow 2 Green Description Off On Drive is online and available Flashing Off Drive is offline and may be replaced On Flashing Drive is being brought online Flashing On Drive is offline Internal communication has been
2. Odometer Displays the number of times a tape has been moved from a slot swaps Identity Displays the library s serial number Chapter 3 3 25 E ey E E lt gt Q 3 5 o E Library Administration Retrieving Library Information Drive Information Main Menu gt Information gt Drive Information 1 From the Drive Information menu use the or keys to select the desired drive module 2 Select OK to display and select one of the following options e Event Log Displays significant events for the selected drive position including drive errors online offline transitions and drive cleaning This log is still available while a drive is being removed e Odometer Displays a count of cumulative power on hours and drive loads Identity Displays the drive type serial number and firmware revision 3 26 Chapter 3 Library Administration Retrieving Library Information Configuration Information Main Menu gt Information gt View Configuration From the View Configuration menu select the desired library function to view current information about the following See page 3 3 for factory defaults e Password enabled status e Network access configuration e Mailslot configuration e SCSIID assignments or Fibre Channel status Lr 3 E lt gt a 3 2 o Pl e Save SCSI element reserve
3. 0 0 0 eee eee nee ee eens 3 3 Table 3 2 Default Configuration Settings 0 0 cee eee eee 3 4 Table 3 3 Mailslot Configuration 0 0 0 0000 ccc eee eee eee eee n eee 3 7 Table 3 4 Supported Configurations 00 c eee e eee 3 11 Table 3 5 Default SCSLIDS jetas vrbe Phd S ere ER MEN CLR Bees 3 20 Table 3 6 World Time Zones 0 00 ccc eee eee eee 3 23 Table 3 7 Library Information 0 0000 cece eee eee nee 3 25 Table 3 8 Front Panel Diagnostic Tests 00 cece eee eee 3 29 Table 4 1 Partial Availability Conditions 0 0 0 0 00 cece eee eee eee 4 9 Table 4 2 Library Back View 0 0 c eee eee rh 4 18 Table 4 3 Slave Controller LED 0 0 0 4 19 Table 4 4 Library Expansion Card LED 0 0 ees 4 20 Table 4 5 Remote Management Card LEDs sees 4 21 Table 4 6 HVDS Library Controller Card LEDs 0 000000 cae 4 22 Table 4 7 LVDS Library Controller Card LEDs 0 0 00 0 000 4 23 Table 4 8 Standard Performance Fibre Channel Interface LEDs 4 24 Table 4 9 High Performance Fibre Channel Interface LEDs 4 25 Table 4 10 Drive Module LEDs elleeeeee I III 4 26 Table 4 11 Redundant Power Supply LEDs 00 0c eee eee 4 27 Table 4 12 Troubleshooting Table 0 0 0 ee eee 4 28 Table 4 13 Supported Tool Characteristics 0 000 c
4. TIP The date and time stamp will help you resolve errors When you review the error log select Older to view error history and Newer to see more recent errors m fe L7 Qo E fe c Fa oO 2 gt e 2 E e Use the following steps to resolve the problem 1 From the screen with the initial error message or from the Hard Error Log select More to retrieve more information about the error which could include the following e Time stamp or error event e Error code number e Library component that potentially caused the problem e Error code description e Recovery suggestions e Error code qualifier that provides more information on the type of error e Sequence numbers which are used for factory diagnostics Chapter 4 4 13 Understanding Errors and Troubleshooting Understanding Error States 2 Record all information from this screen for later reference 3 Select More Record the list of recommendations on this and any subsequent screens To retrieve this information after you exit view the latest entry in the hard error log 4 Perform the recommendations in the order presented Continue with each successive recommendation until the problem is isolated 5 If the problem persists after implementing all of the recommendations presented on the front panel display contact your service representative See Appendix B Customer Support Clearing the Failed State The status bar
5. 1 Ifthe library is secured to the floor remove the mounting brackets 2 Raise the library s leveler feet using a 1 2 inch open end wrench 3 If the ramp was removed from the shipping pallet for storage reattach it 4 With at least two people slowly roll the library up the ramp and onto the shipping pallet see Figure 1 7 Rolling the Library onto the Shipping Pallet Chapter 1 1 39 NOTE Figure 1 8 Getting Started Moving or Shipping the Library 5 Use a socket wrench to attach the front and rear pallet shipping brackets to secure the library to the shipping pallet see Figure 1 8 Each bracket has four bolts The rear pallet shipping bracket may already be attached to the shipping pallet since it was not necessary to remove this bracket when the library was initially unpackaged a Attach the two 7 16 bolts that secure each bracket to the library b Attach the two 9 16 bolts that secure each bracket to the pallet Attaching the Pallet Shipping Brackets 7 7 IM YL LL yy Wis HA Fd 7 1 LE LY IT AM m Ip 07417 A 1 40 Chapter 1 6 Add the packaging materials to the library see Figure 1 9 e d a Place the foam cushion onto the back of the library b Getting Started Moving or Shipping the Library peueis Buje Place the plastic bag over the library to cover it Wrap the cardboard tube around the library
6. When the operation is complete the tape will be returned to its original slot 9 Remove the firmware upgrade tape from the library 4 64 Chapter 4 Fy 7 gt 5 1 S o xe 9 t 2 Pl a Technical Specifications Appendix A A 1 Technical Specifications Appendix Overview Appendix Overview Environmental Specifications e Library Specifications Cable Specifications NOTE For drive media and bar code specifications see Appendix D A 2 Appendix A Technical Specifications Environmental Specifications Environmental Specifications Table A 1 Environmental Specifications Characteristic Specification Temperature Humidity Operating 10 to 35 C Non operating 35 to 60 C Operating wet bulb 25 C maximum temperature media Non operating wet bulb 46 C maximum temperature drive Gradient 10 C per hour Transportation 30 to 60 C 14 consecutive days Humidity 2 Operating 20 to 80 RH non condensing z Non operating 10 to 90 RH non condensing F Shock 8 Operating 4 0g half sine 8 Non operating 10g 24 ips a Vibration 5 500 Hz Operating 0 21g RMS random Non operating 2 1g RMS random Operating 0 25g 0 peak swept sine Non operating 0 5g 0 peak swept sine Appendix A A 3 Technical Specifications Library Specifications Library Specifications Common Specific
7. Przed pod czeniem ta moteki do sieci elektrycznej przeczytaj naklejk ostrzegaj c przed du ym up ywem pr du znajduj c si na tylnej ciance urz dzenia Consulte la etiqueta de fuga alta que se encuentra en la parte posterior de la biblioteca antes de conectarla a la toma de corriente NOTE The AC power cord is the library s main AC disconnect device and must be easily accessible at all times 7 Connect the power cord from the power distribution unit to a grounded power receptacle and power on the library The power standby switch is recessed and on the lowest level on the front of the library After the power up test is complete after several minutes you will see the Home Screen on the library s front panel The Home Screen displays the status of the drives and library See Front Panel Status Information Home Screen on page 2 5 8 From the front panel configure the library for Fibre Channel See Configuring the Library for Fibre Channel on page 3 15 for more information 9 Connect the remote management card see Using the Remote Management Card on page 3 9 10 Power on the host Chapter 1 1 19 Getting Started Installing the Library for Authorized Service Personnel only Table 1 5 Fibre Channel Connections Model 12 140 Host user configured Hub or switch Remote management card LAN connection Fibre Channel cable SCSI cable from library
8. Small Computer Systems Interface SCSI e High Performance Parallel Interface HIPPI e Other high level protocols With Fibre Channel these protocols can be run at the same time For example a host bus adapter HBA can simultaneously send Local Area Network LAN information to another computer via IP while reading and writing data to a RAID subsystem via SCSI In addition to supporting multiple protocols at the same time Fibre Channel offers the following advantages High speed data transmission Long distance support up to 10 kilometers Large address space Multiple device configurations C 6 Appendix C Table C 1 Connection Topologies Introduction to Fibre Channel Fibre Channel Technology Fibre Channel uses three connection topologies which are described in the table below Fibre Channel Topologies Topology Description Advantages Disadvantages Point to point Two devices connected directly together Low cost high performance Limited topology only allows two devices Fibre Channel Arbitrated Loop FC AL Connects up to 127 devices through one or more Fibre Channel hubs Loops can be private or public Private loops are not connected to a fabric Public loops are connected to a fabric e Supports more devices Increases the number of devices e Limits the combined data transfer rate to 100 MBps Fabric Supports up to 16 million d
9. ki poziomuj ce Po ustawieniu ta moteki na w a ciwym miejscu n ki poziomuj ce powinny zosta ca kowicie opuszczone Niewykonanie tych czynno ci mo e spowodowa uraz cia a lub uszkodzenie ta moteki Antes de mover la biblioteca los pies del nivelador deben estar totalmente elevados para mantener la distancia con el suelo Una vez colocada sta se deber an bajar totalmente los pies del nivelador Si no se siguen estas precauciones se podr a da ar la biblioteca o causar da os personales Chapter 1 1 37 peueis Dunes Getting Started Moving or Shipping the Library 7 Raise the library s leveler feet 8 If shipping the library proceed to Packing the Library for Shipping on page 1 39 If moving the library continue with the following a Using at least two people wheel the library to its new location b Reconnect the library c Lower the leveler feet 1 38 Chapter 1 NOTE CAUTION Figure 1 7 Getting Started Moving or Shipping the Library peueis Dunes Packing the Library for Shipping For shipping place the library in the original packing materials If you no longer have the original packaging contact your service representative to obtain new materials or order direct from Hewlett Packard The part number for Model 12 140 packaging is C91748 To avoid damage to the library ensure that it is in an upright position at all times Never place the library on its side
10. Chapter 2 Chapter 3 Chapter 4 Appendix A Appendix B Appendix C Appendix D Glossary vi Getting Started Describes library components installation and post installation tasks and moving or shipping the library Library Operations Describes the front panel menu structure menu trees and drive and tape operations Library Administration Describes configuration options diagnostic tests and retrieving information about the library Troubleshooting Describes how to troubleshoot library problems resolve error conditions and download firmware Technical Specifications Describes the environmental library SCSI cable and Fibre Channel cable specifications Customer Support Includes support information for the library Introduction to Fibre Channel Describes Fibre Channel technology terms and using Fibre Channel with the libraries Drives and Media Includes information for DLT and Ultrium drives and media as well as compatibility information Glossary of Terms Includes technical terms used in this manual Contents 1 Getting Started Chapter OyerVIew iu sesto use tuns viae UO T we tu YMO eR 1 2 Library Overview esae e uem exce n eta ee UR oda des AUR m e Ds 1 3 Identifying Product Components 0 0 cette nes 1 4 Installing the Library for Authorized Service Personnel only lle 1 5 Installation Overview 0 0 hh hh 1 5 Choosing a Locations suited e ber sie
11. Media You can order additional bar codes if needed Bar code ordering information is provided with your tape library Ultrium Cartridge Bar Code Specifications Description Specification Data Cartridge Message 8 character 6 alphanumeric user preference followed by 2 alphanumeric media ID Cleaning Cartridge Message 8 character CLN H 2 numeric and 2 alphanumeric media ID Dimensions 7 8 cm x 1 7 cm 3 07 in x 0 67 in Symbology code 39 without check digit Start Stop Characters xe Short Bar 6 0 mm 0 24 in e Long Bar e 8 5 mm 0 33 in Ratio 2 75 1 Print Quality ANSI Grade A For data cartridge messages n represents the volume serial number or volser and XY represents the media ID The HP Ultrium media ID is Lg where g alphanumeric designates a generation of the cartridge For example the HP Ultrium media ID for first generation data cartridges is LI For cleaning cartridge messages CLN denotes that it is a cleaning cartridge H represents Hewlett Packard as the drive manufacturer n is the volume serial number and XY represents the media ID as stated above Bar codes will resemble CLNHnnLI D 24 Appendix D CAUTION Drives and Media HP Ultrium Drives amp Media Using Ultrium Cleaning Cartridges HP Ultrium drives should only be cleaned if the clean drive icon displays on the tape libra
12. Philippines Singapore and Thailand will have a stripped power cord The appropriate connector must be installed by an electrician Installation Overview Below are the steps involved in setting up the library These steps are explained in more detail on the following pages Choose a location Unpackage the library Install the host bus adapter s and drivers Connect the host SCSI cables Connect the Fibre Channel cables if the library is configured for Fibre Channel Connect the remote management card to the LAN Connect the power cable Power on the library peripherals and the host Configure the host system Chapter 1 1 5 peueis bumes5 NOTE Table 1 2 Getting Started Installing the Library for Authorized Service Personnel only Choosing a Location Choose a location that meets the criteria listed in Table 1 2 For additional specifications refer to Appendix A or the product information labels located on the back of the library Locate the AC outlet near the library The AC power cord is this product s main AC disconnect device and must be easily accessible at all times Location Criteria Room temperature 10 35 C 50 95 F Power source e AC power voltage 100 127 V or 200 240 V Autoselecting Line frequency 50 60 Hz e A dedicated circuit is required NOTE The power cord supplied with the library is 4 5 meters 14 76 feet in length Library power Model 4 10
13. Tape Info Displays tape capacity information DDS only System Device Displays drive log sense page information Info DLT only 4 42 Chapter 4 Understanding Errors and Troubleshooting Diagnostic Support Tools Table 4 14 Drive Expert Tool Command Category Command Effect Tests Test Unit Ready Performs Test Unit Ready command on drive Selftest Executes the drive s built in diagnostic tests Tape Validate Reads a suspect tape until data ends or an error is detected Write Test Writes data to a tape reads it back and compares Utility Tape Copy Performs a tape to tape copy Load Tape Performs a load sequence Unload Tape Performs an unload sequence Rewind Rewinds to the beginning of a tape Mode Sense Displays user selected mode page data Mode Select Allows user to change selected mode select settings Media Removal Prevents or allows media removal Data capture Runs the tape capture D m command and displays the results Options Display Format Displays data as either raw hex decoded format text or both Chapter 4 4 43 m e L7 Qo E fe c Fa oO 2 gt e 2 E e Understanding Errors and Troubleshooting Diagnostic Support Tools Robotics Controller Tool Table 4 15 lists expert tool categories and the specific commands applicable to the library robotics Table 4 15 Robotic Controller Exper
14. preventing during removal replacement 4 51 event glossary 1 F fabric glossary 1 failed state 4 14 FC PLDA See fibre channel private loop direct attach FC PLDA C 5 fibre channel glossary 1 arbitrated loop glossary 1 cabling 1 16 1 21 A 7 common problems C 13 configuration 3 15 fabric glossary 1 GBIC glossary 2 host prerequisites C 5 installation 1 16 1 21 retrieving information 3 18 terminology C 3 fibre channel private loop direct attach FC PLDA C 5 fibre channel cable specifications A 7 fibre channel interface high performance 4 25 standard performance 4 24 fibre channel advantages C 12 fibre technology C 6 C 11 firmware download 4 60 firmware revisions 3 28 floor rating 1 7 format compatibility D 3 DLT 4000 D 3 DLT 7000 D 3 DLT 8000 D 3 media and drive D 3 front panel display glossary 2 LEDs 2 3 operating 2 3 overview 2 3 status information 2 5 front panel menu tree information 2 8 G GBIC 1 18 glossary 2 GBIC module fibre channel installation 4 51 gigabit interface connector on fibre channel card C 2 H hard errors 4 13 glossary 2 HBA 1 10 glossary 2 high performance parallel interface HPPI C 6 home screen 2 5 glossary 2 host 1 10 1 15 1 16 1 20 glossary 2 system configuration 1 22 1 32 host prerequisites for fibre channel C 5 host troubleshooting 4 15 HP Library amp Tape Tools 4 35 HPPI See high performance p
15. specifications A 3 terminator 1 15 glossary 4 terminology fibre channel C 3 AL_PA C 3 auto select addressing C 3 fabric C 3 fibre channel C 3 fibre channel arbitrated loop FC_AL C 3 hard addressing C 3 hub C 3 point to point C 3 protocol C 3 soft addressing C 3 switch C 3 topology C 3 zoning C 4 tip rating 1 7 troubleshooting diagnostic tools 4 35 4 50 DLT cleaning problems D 17 drives D 14 D 18 removing a stuck tape D 16 rewinding a stuck tape D 14 D 15 error states 4 5 4 16 error types 4 4 library hardware 4 28 4 34 overview 4 3 partial availability 4 8 soft errors 4 6 Ultrium cleaning problems D 28 drives D 27 D 28 rewinding a stuck tape D 27 troubleshooting the host 4 15 U Ultrium barcode labels D 23 D 24 bulk erasing media D 21 cleaning cartridge D 21 D 25 cleaning problems D 28 degaussing media D 21 drive D 19 format D 3 interface types D 19 maintaining media D 21 media formatted capacity D 20 rewinding a stuck tape D 27 specifications D 19 tape cartridge D 21 troubleshooting drives D 27 D 28 using tape cartridges D 21 D 26 write protecting media D 22 unloading a tape 2 15 upgrading firmware 4 60 4 64 UTC glossary 4 V vibration specifications A 3 W web based library administrator glossary 4 wide SCSI glossary 4 Windows NT configuration 1 22 write protecting DLT media D 9 Ultrium media D 22 Z zo
16. 1 1 Supplied Components Component Description SCSI terminator 68 pin SCSI terminator HVDS or LVDS to terminate the SCSI chain SCSI jumper cable 68 pin cable that connects the library controller or Fibre Channel interface to a drive Fibre Channel cable Optical short wave cable 16 meters that connects the Fibre Channel interface to the host hub or switch for Fibre Channel configurations Fibre Channel GBIC Connects the Fibre Channel cable to the host hub or switch For Fibre Channel configurations with standard performance Fibre Channel interfaces only See page 4 24 and page 4 25 for descriptions Data cartridges Data cartridges included for data backup Cleaning cartridge Cleaning cartridge used when cleaning a drive Label kit Bar code labels for data and cleaning cartridges and reordering information User s guide Printed English user s guide describing installation configuration operations and troubleshooting Miscellaneous information May include data sheets upgrade information product information and additional promotions 1 4 Chapter 1 NOTE Getting Started Installing the Library for Authorized Service Personnel only Installing the Library for Authorized Service Personnel only The power cord is factory installed Libraries that are shipped to Argentina Brazil Chile China Hong Kong Israel Laos Paraguay Peru
17. 1 34 Chapter 1 NOTE During normal operation changes to configurations are stored in Non Volatile NV RAM for eight days All configuration settings can be permanently saved to flash memory by power cycling the library This Getting Started Moving or Shipping the Library peueis bumes5 allows the settings to be recovered if the library is unplugged for more than eight days If this step is not completed and the library is unplugged for more than eight days any new settings may be lost Before shipping the library verify that the configuration settings were saved permanently by first powering down the library and then powering back up to store the settings and to view them To move or ship the library 1 2 Verify that all drives are empty If a drive contains a tape unload it Refer to the backup software documentation or use the front panel menu as follows a a From the Drive and Tape Operations menu select Unload Tape from Drive Use the or keys to select the drive you want to unload Select Unload to move the tape from the drive to the tape s original location the slot it occupied before being loaded into the drive If that slot is occupied you will be asked to select another slot location The tape automatically rewinds before it is unloaded A status screen displays the library s progress as the tape is relocated From the Drive and Tape Operations menu select Back to
18. 1 Gigabit per second data rate The limitation on mixing core sizes applies only to a cable between two nodes and is only a concern when splicing or connecting optical cables directly together It does not apply when connecting through a hub or switch Laser Power Control Systems Two types of systems are approved for use OFC Open Fibre Control and non OFC recommended These two control systems can exist on the same network but are not optically compatible and should not be hooked up to the same optical cable Error Recovery Fibre Channel devices are susceptible to ESD disruption from anywhere on the loop These disruptions are related to the system environment and not an inherent failure of the hardware C 14 Appendix C Introduction to Fibre Channel Fibre Channel Technology Fibre Channel systems like LAN systems are subject to dynamic configuration changes and data transfer disruptions Fibre Channel can detect these disruptions but requires error recovery procedures to continue operations Applications using Fibre Channel should implement a more robust error recovery procedure than is needed in a SCSI environment z io n Oo gt D EJ E o Appendix C C 15 Introduction to Fibre Channel Fibre Channel Technology C 16 Appendix C Drives and Media iw Z lt o o Qo o a D D 1 Appendix D Drives and Media Appendix Overview Appendix Overview This appendix contains inf
19. 2 HP warrants that HP software will not fail to execute its programming instructions for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software media that does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted customer will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use The warranty period begins on the date of delivery or on the date of installation if installed by HP If customer schedules or delays HP installation more than 30 days after delivery warranty begins on the 31st day from delivery Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the products or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CON
20. Configuring the Host System Getting Started payers Buje 4 If not already configured configure the differential card and the pseudo target level of the SCSI path io io io io io io apath apath apath apath apath apath 10 4 4 10 4 4 10 4 4 22 10 4 4 3 4 10 4 4 10 4 4 id HP28696A 0 1 id pseudo id pseudo id pseudo id pseudo id pseudo 5 Configure the robotics controller and the drives the pass thru driver io io io io io adev adev adev adev adev 30 id HPA4669A path 10 4 4 0 0 31 id DLT8000 path 10 4 4 32 id DLT8000 path 10 4 4 33 id DLT8000 path 10 4 4 34 id DLT8000 path 10 4 4 AUNE O O OG 0 mode autoreply mode autoreply mode autoreply mode autoreply 6 Verify the bindings between PATH LDEV number ID PMGR device drivers and LMGR attributes for each device configured a Verify the binding for the device adapter the fw differential dam io gt lpath 10 4 4 0 0 PATH 10 4 4 LDEV ID HP28696A TYPE DA PMGR FWSCSI DAM PMGRPRI 6 LMGR MAXIOS 0 Repeat this step for 1path 10 4 4 1 4 2 4 3 and 4 4 Chapter 1 1 29 Getting Started Configuring the Host System b Verify the binding for the targets the transparent dm io lpath 10 4 4 0 PATH 10 4 4 0 LDEV ID PSEUDO TYPE DA PMGR TRANSPARENT MGR PMGRPRI 6 LMGR MAXIOS O0 Repeat this step for 1path 10 4 4 1 4 2 4 3 and 4 4 c Verify
21. D 4 For data cartridges only use those specificed as having met Ultrium standards Approved media will have the Ultrium format trademark Figure D 7 which indicates that the media has passed Ultrium format compliance testing For best results always use HP branded media Ultrium Format Trademark ULTRIUM Tod D 20 Appendix D CAUTION CAUTION Drives and Media HP Ultrium Drives amp Media Using HP Ultrium Cartridges HP Ultrium tape drives require special cleaning cartridges and data cartridges formatted specifically for HP Ultrium To avoid damage to your tape drive it is critical to use appropriate cleaning cartridges and properly formatted data cartridges A unique feature of Ultrium tape cartridges is LTO Cartridge Memory LTO CM LTO CM is an intelligent memory chip embedded into the cartridge It uses a radio frequency interface that eliminates the need for a physical power or signal connection between the cartridge and drive Information normally stored in the header at the beginning of the tape is contained in the LTO CM including identification and usage information such as the number of times the cartridge has been loaded when it was last cleaned and error logs See the following sections for information on e Inspecting DLT Cartridges e Write Protecting DLT Cartridges e Using DLT Cartridge Bar Code Labels Loading DLT Cartridges into a Magazine e Using DLT Cleaning Cartridges In addi
22. If a drive is present in the library Power off the library Reseat the drive module Power on the library Contact your service representative Drive offline Drive s taken offline because of the following Taken offline from front panel host computer or library controller e Drive s failed power on test e Drive module board failed power on test e Failed serial communication to drive e Failed to load unload tape Verify that the drive is online If not put drive back online from the front panel Power cycle the library Verify cabling and termination Check the error log from the front panel or RMC Web Based Library Administrator pages for possible causes Contact your service representative Drive online pending Drive s are present and powered up but have outdated firmware Update drive firmware See page 4 60 Drive firmware mismatch Drives are present and powered up but have different revisions of firmware Update drive firmware See page 4 60 Drive needs cleaning One or more drives need cleaning Clean the drive s See page 2 15 Chapter 4 4 9 m fe L7 Qo E fe c Fa oO 2 gt e 2 E e Table 4 1 Understanding Errors and Troubleshooting Understanding Error States Partial Availability Conditions Library Status Cause Solution Drive critical error A critical error o
23. Main Menu gt Operations gt Drive and Tape Operations Look at the product information labels located on the fifth level on the back of the library and at the labels inside each tape door for more information about drive and slot numbering The numbering scheme is also illustrated in Front Panel Overview on page 2 3 and Library Back Panel on page 1 12 The Home and Map front panel screens illustrate the drive slot and mailslot numbering schemes Slot numbers displayed in reverse video indicate those reserved for the mailslot Loading a Tape Into a Drive 1 From the Drive and Tape Operations menu select Load Tape from Drive 2 Use the or key to select any slot Only full slots are available for selection Select OK 3 Use the or key to select the desired drive You can only select empty drives that match the tape type 4 Select Load to move the tape from a slot to a drive A confirmation screen indicates that the tape is loaded You can also load tapes into drives from remote access See Using the Remote Management Card on page 3 9 2 14 Chapter 2 Library Operations Drive and Tape Operations Unloading a Tape from the Drive 1 From the Drive and Tape Operations menu select Unload Tape from Drive 2 Use the or keys to select the drive you want to unload 3 Select Unload to move the tape from the drive to the tape s original location the slot
24. N A default configuration settings See Table 3 2 e Prevent Media Access Locks the library Off On or Off doors and prevents front panel access See Configuration Information on page 3 27 Factory default configuration settings are listed in Table 3 2 Table 3 2 Default Configuration Settings Description Setting Library controller SCSI ID see page 3 19 0 Drives 1 12 SCSI IDs see page 3 19 1 6 and 8 13 Clean count see page 2 15 0 Report recovered errors see page 4 6 On Cleaning cartridge location see page 2 15 Unknown Mailslot configuration see page 3 6 1 All online drive repair states see page 4 39 Online pending Prevent media access see Table 3 1 Other Off Configuration Options Hard error soft error drive media library event and Cleared recovery logs see page 4 5 All move stored heights and offsets Returned to default positions 3 4 Chapter 3 Library Administration Enabling and Changing the Password Enabling and Changing the Password NOTE Administration procedures can be password protected These procedures include diagnostic tests configurations online drive repair and setting the date and time password is also required for administration through the remote management card Main Menu gt Administration gt Change Configuration gt Password E ey E o lt gt Q 3 5 o E When the libra
25. Return 4 Select sctl If Current State is In proceed to Creating a Device File for the Robotics Controller Otherwise continue with the next step 5 From the Menu Bar select Actions Select Add Drivers to Kernel and press Return 6 From the Menu Bar select Actions Select Create New Kernel and press Return 7 At the Are you sure prompt respond Yes Press Return 8 After the status messages select OK Press Return The system reboots Creating a Device File for the Robotics Controller 1 Use the mknod command to create a device file to access the robotics controller The command syntax is user sbin mknod dev scsi lt devfilename gt c lt majornum gt lt minornum gt e lt devfilename gt is the user defined name of the device file e lt majornum gt is the character major number from the 1sdev command e lt minornum gt is the minor number in the format OxIITLOO where II is the two digit card instance number in hexadecimal T is the target SCSI ID number L is the LUN number and 00 is reserved Chapter 1 1 25 peueis Buje Getting Started Configuring the Host System 2 Determine the value for lt majornum gt by executing the following command for robotics attached to an HSC or PCI adapter lsdev d sctl The output resembles the following Character Block Driver Class HSC or PCI 203 1 sctl ctl Determine the value for lt minornum gt using the ioscan command The
26. STM on page 4 36 for more information on using this tool Chapter 4 4 63 NOTE Understanding Errors and Troubleshooting Upgrading Firmware Using a Firmware Upgrade Tape drive firmware only 1 2 Contact your service representative to get the drive upgrade tape Ensure that the drive is online green LED is on and yellow LED is off If not place it online through the front panel The library will automatically run a self test when the drive has been brought online a Enter the Administration then the Online Drive Repair menus b Select the drive module and press OK c Select Put Drive Online Ensure the drive is empty The drive icon s on the Home screen indicates the presence of a tape in the drive If a tape is in the drive use the front panel display to return the tape to a storage slot Place the firmware upgrade tape in an available storage slot in the library and note the slot number See page 2 11 Use the following menu to perform the firmware upgrade Main Menu gt Administration gt Upgrade Drive Firmware From the Upgrade Drive Firmware menu use the or key to select the slot containing the firmware upgrade tape Select OK Use the or key to select the drive that you want to upgrade Select OK Watch the upgrade status on the library s front panel Only drives that are online and empty not reserved can be upgraded
27. This process may be accomplished by using the library s front panel and following these steps 1 Check the drive icons on the front panel display to see if the drive has already been taken offline Verify the drive module s status by checking the LEDs on the back of the drive module Table 4 10 on page 4 26 2 If the drive module is not already offline go to the Administration and then Online Drive Repair menus 3 Select the drive with the or keys and press OK 4 Select Put Drive Offline The front panel indicates the success or failure of this operation Chapter 4 4 55 NOTE CAUTION Figure 4 2 Understanding Errors and Troubleshooting Removing and Replacing Drive Modules Removing a Drive Module To preserve SCSI communications do not loosen or remove the SCSI cable s connected to the outside of the drive module T he connection to be removed is located inside the drive module When the drive module has been successfully taken offline one of the LEDs on the back of the drive will be flashing yellow Remove the drive module using the steps below 1 Verify the external SCSI cable is tightened to the connector plate 2 Loosen the thumbscrews on each side of the connector plate located in the middle of the drive module Figure 4 2 If this is your first time loosening the thumbscrews use a screwdriver 3 Gently remove the connector plate with SCSI cable s still connected Use standard
28. a D Appendix D D 15 NOTE Figure D 6 Drives and Media Quantum DLT Drives amp Media Removing a Stuck Tape Use the following procedure and Figure D 6 to remove a tape stuck in a DLT drive module 1 Locate the spring loaded latch near the opening on the drive module and push it outward item 1 in Figure D 6 Ensure that you move both parts of the latch 2 While holding the latch outward rotate the thumb wheel drive gear until the tape ejects item 2 in Figure D 6 If turning the thumb wheel does not eject the tape or if you encounter high resistance in turning the thumb wheel check to ensure that the spring loaded latch has been rotated outward 3 Verify the tape is not damaged see Inspecting DLT Cartridges on page D 7 Spring Loaded Latch and Thumb Wheel 4 E Jes A D 16 Appendix D Drives and Media Quantum DLT Drives amp Media DLT Cleaning Issues Table D 6 describes situations you may encounter with cleaning cartridges and how to resolve them Table D 6 DLT Cleaning Issues Problem Solution Recurring cleaning e Ifthe message reappears after message cleaning the drive the front panel display will indicate the need to replace the cleaning cartridge e Replace the existing cleaning cartridge with a new one e Ifthe message reappears when a particular data cartridge is used verify that the data cartridge is readable by Clearing the error messag
29. after a power cycle Other configuration options report recovered error logs and prevent media access Date and Time Main Menu gt Information gt Date and Time Access this menu to view the library s settings for the date time and time zone Use the Powered key to display the date and time of the last power on See page 3 22 for information on setting the date and time Chapter 3 3 27 Library Administration Retrieving Library Information Firmware Revisions Main Menu gt Information gt Firmware Revisions From the Firmware Revisions menu you can view information about the following See page 4 60 for information on upgrading firmware Library Tape drives Power Supplies Main Menu gt Information gt Power Supplies From the Power Supplies menu you can view information about the status of your power supply and whether or not your library contains a redundant power supply 3 28 Chapter 3 NOTE Table 3 8 Library Administration Running Library Diagnostic Tests Running Library Diagnostic Tests Main Menu gt Administration gt Run Test Use the following procedure to run internal tests of library functions Table 3 8 on page 3 29 describes these tests 1 From Administration select More to display additional administrative options Select the Run Test menu ME apu par BS From Run Test use the
30. an application to select only the devices for communication which increases the reliability of the overall system Not all systems and subsystems support zoning Use of this feature is limited to architectures designed for it HP Fibre Channel libraries do not need additional features to function in a zoned environment Appendix C C 11 mn ey B Oo gt D 5 5 2 Introduction to Fibre Channel Fibre Channel Technology Advantages of Fibre Channel Fibre Channel offers significant speed distance and cost advantages Fibre Channel works with existing systems and software with the addition of a Fibre Channel HBA Although current HBA drivers use SCSI commands future HBA driver enhancements will support other protocols specified for Fibre Channel including IP Additional Fibre Channel enhancements are available using Fibre Channel software Distributed Devices Computer and storage systems can be separated and distributed more efficiently with Fibre Channel without the addition of support servers In contrast SCSI requires additional servers When supporting distributed configurations Fibre Channel improves disaster recovery and planning Faster speeds and greater transmission distances allow for remotely located backup systems Cabling Advantages Because Fibre Channel cabling is smaller and lighter than SCSI cables it can run through wall conduits Optical cables although more expensive carry data farther than
31. ated bo PERI IDL 1 6 Settirip Up the Library uo er Reg eR eure tq ra eR See TR REIR 1 8 Preparing the Host for Installation llle 1 10 Connecting and Powering on the Library 0 0 0 cece eee eee eee 1 11 SCSI Cable Connections 0 cece een een eas 1 13 Fibre Channel Cable Connections 0 0 0 eee eee een eee 1 16 Configuring the Host System oori csr rrer irisi err reber EN EDEREK ees 1 22 Windows NE oet e eE Ea se BER yea eee epe EE E E IE s 1 22 S n Solais 24 d eve a aaea ba Nem Ra abe d ad Red ary ate ie ties 1 22 HP UX Hostie eR aro LUE A adeeb lenem op a e edes br eet 1 23 Installing the Pass Through Driver 0 0 1 24 Creating a Device File for the Robotics Controller 0005 1 25 Verifying the Installation es 34 aces ise etn oben e eR wes a Pees 1 27 MPE AX Hosts sede stan Ver AGG alee e UA aia waa SUR De ane 1 28 Requirements 22 xg same ote esee ee e e ER 1 28 Configuring the Hostics x ssc ts we bse eoe ea ER RR hem ra a gs 1 28 Verifying the Connection 0 odere EELEE EE EERE EE eens 1 32 Identifying the Post Installation Tasks 0 c ccc eee nns 1 33 Moving or Shipping the Library 0 cee eens 1 34 Packing the Library for Shipping 0 0 00 1 39 2 Library Operations Chapter Overview cassettes Vas tae Ta ur alee eee ee eR ap 2 2 Front Panel Overview 24 eu eee oes ne e E REN Ree aed es 2 3 Nesting E sa
32. down all processes and take you to the OpenBoot PROM 3 Type reset 4 At the OK prompt type probe scsi all Run a test backup to ensure that all components are properly configured HP UX Hosts To enable communication between the host and tape library appropriate drivers must be configured into the HP UX kernel Table 1 6 shows which drivers are necessary for each device Some drivers have different names depending on whether or not they are listed in the output of an ioscan or in the system file Drivers Needed Device Driver Name In ioscan In system file SCSI Host Bus Adapter c720 c720 HSC or PCI Bus fep fcT1 fcp Fibre Channel Host Bus Adapter feT1 fcT1 feT1_cntl feT1_cntl Fibre Channel Bridge or Multiplexer fepmux fcpmux Tape Library Robotics Controller sctl sctl HSC or PCI Bus Tape Driver HSC or PCI Bus stape stape Chapter 1 1 23 peueis Buje Getting Started Configuring the Host System If these drivers are already installed into the kernel upon system boot they will automatically be associated with the hardware that they control However if drivers are missing they must be installed For more information on installing Fibre Channel drivers refer to the HP Fibre Channel Mass Storage Adapter Service and User Manual A3636 90002 A pass through driver is used to manage the robotics controller Since this driver is not dedicated for this particul
33. encuentra en la parte posterior de la biblioteca antes de conectarla a la toma de corriente NOTE The AC power cord is the library s main AC disconnect device and must be easily accessible at all times 7 Connect the power cord from the power distribution unit to a dedicated grounded power receptacle 8 Power on the library The power standby switch is recessed and on the lowest level on the front of the library After the power up test is complete after several minutes you will see the Home Screen on the library s front panel The Home Screen displays the status of the drives and library See Front Panel Status Information Home Screen on page 2 5 9 Power on other peripherals and then the host 1 14 Chapter 1 Table 1 4 Host user configured 2 Remote management card LAN connection 3 Appropriate 68 pin SCSI terminator 4 SCSI cable from the library controller card to drive 1 5 Host SCSI cable to drive 1 6 Host SCSI cable to drive 2 7 Host SCSI cable to drive 4 8 Host SCSI cable to drive 3 9 Host SCSI cable to drive 6 10 Host SCSI cable to drive 5 11 Host SCSI cable to drive 8 12 Host SCSI cable to drive 7 13 Host SCSI cable to drive 10 14 Host SCSI cable to drive 9 15 Host SCSI cable to drive 12 16 Host SCSI cable to drive 11 Chapter 1 Installing the Library for Authorized Service Personnel only peuei
34. errors are over the network via the remote recorded in the soft error log management card soft keys Five buttons located wide SCSI A 68 pin connector along the bottom edge of the front that can be single ended or panel display that are used to differential in implementation execute commands on the display swap Two related library actions or moves such as moving a tape from a slot to a drive and then back to a slot switch A device that provides a n by n interconnect to allow a port to have full communication bandwidth with any other port while other communications are occurring T tape tape cartridge The media that the library uses for recording data from the host computer s TCP IP Transmission Control Protocol Internet Protocol terminator An electronic device that connects to the end of the SCSI bus to stabilize bus signals U UTC Coordinated Universal Time 4 Glossary Index A accessory kit 1 4 advantages of fibre channel C 12 AL PA glossary 1 B back panel 1 12 backup software 1 10 4 16 glossary 1 barcode DLT labels D 11 D 12 Ultrium labels D 23 D 24 board glossary 1 BOOTP 3 11 3 13 brackets mounting 1 8 bulk erasing D 21 bulk load glossary 1 bus 1 10 glossary 1 Cc cables fibre channel 1 20 A 7 jumper glossary 2 SCSI 1 20 A 7 calibration glossary 1 cards positions 4 18 4 53 Changing SCSI IDs 3 20 choosing a location 1 6 cleaning cartrid
35. gt Change Configuration gt SCSI IDs NOTE This menu is not available for libraries using Fibre Channel because the SCSI IDs are configured automatically Lr ley E o lt gt a 3 2 7 A I g E Chapter 3 3 19 Table 3 5 NOTE CAUTION Library Administration Setting SCSI IDs Default SCSI IDs Device SCSIID Library controller 0 Drives see page 1 12 for drive numbering scheme Position 1 e Position 2 e Position 3 Position 4 e Position 5 e Position 6 e Position 7 o oo Qo Ct A Co N e e Position 8 n e Position 9 e Position 10 a m e Position 11 m N Position 12 n os SCSI ID 7 is not used as the default for drive position 7 because it is typically used by the host computer see Table 3 5 on page 3 20 Each device on the same SCSI bus must have its own unique SCSI ID Changing SCSI ID settings from factory defaults may affect the backup software configuration Consult your backup software manual for SCSI ID requirements The SCSI ID for a drive position can be configured even when no drive is present When a drive is later added it will use the ID already assigned to that location 3 20 Chapter 3 NOTE NOTE Library Administration Setting SCSI IDs 1 Enter the SCSI IDs menu A message warns you that devices with the same SCSI ID must be connected to different SCSI bu
36. information about a device and what tools are available for it Select the device s Device Current Device Status Reviewing Logs STM saves detailed information in several logs The Tool Activity Log contains testing details and errors for a specific tool on a device Review this log when a tool does not complete successfully m x fe 7 Qo fe c T I 7 gt e 2 gt e e Select device s Tools lt tool gt Activity Log e The Tool Failure Log contains hardware failure information Review this log if a tool does not complete successfully e Select device s Tools lt tool gt Failure Log e The Information Log contains information gathered by information tools Review this log after running an information tool e Select device s Tools Information Information Log Chapter 4 4 39 NOTE NOTE Understanding Errors and Troubleshooting Diagnostic Support Tools The System Activity Log contains error information that is logged by the diagmond daemon Review this log if problems occur when initiating tools viewing log files connecting to a UUT etc System System Activity Log If the UI cannot connect to the UUT use File Administration Local UUT Logs System Activity Log The Map Log contains information and errors logged while scanning the system hardware Review this log if the hardware map seems incorrect System Map Log If the
37. label slot only Always discard damaged tape cartridges If a defective tape cartridge is loaded into a tape drive it may in turn damage the drive potentially requiring drive replacement Write Protecting DLT Cartridges Each cartridge has a sliding write protect switch Using the write protect switch ensures data safety for files that have been previously written to tape preventing additional files from being written to that tape To change the write protect setting move the write protect switch Figure D 2 Left to prevent data from being written to the cartridge The orange indicator on the cartridge can be seen when the write protect switch is in the ON position Right to allow data to be written to the cartridge The orange indicator on the cartridge cannot be seen when the write protect switch is in the OFF position Appendix D D 9 iw Z lt 7 Qo rr a D Drives and Media Quantum DLT Drives amp Media NOTE With the write protect switch in either position data can be read from the cartridge Figure D 2 DLT Write Protect Button Settings D 10 Appendix D TIP CAUTION Figure D 3 Drives and Media Quantum DLT Drives amp Media Using DLT Cartridge Bar Code Labels Make it a practice to use bar code labels on your tape cartridges Your host software may need to keep track of the following information and the associated bar code Date of format or
38. lost On On Drive module controller is in reset Drive module is located on an unsupported level of the library On Off Power on test in progress Flashes Off Drive module failed power on test NOTE Depending on your library s drive type s the back of the drive module might look different from the illustration above For more information specific to your drive type see Appendix D 4 26 Chapter 4 Table 4 11 Redundant Power Supply LEDs Understanding Errors and Troubleshooting Interpreti ng Library LEDs 1 AC Input LED Color Description Green AC input is within the 0 specified limit Bs eee Off AC input is outside of KX 2 specified limit c 2 DC Output LED Color Description Green DC output is within the MCN tasse specified limit e Off DC output is outside of specified limit C LE y gy E j Te NOTE The redundant power supply is an option for your library If you do not have this option your power supply will not have LEDs Chapter 4 4 27 m 3 7 Qo E o D 7 gt Q 5 To Understanding Errors and Troubleshooting Troubleshooting Common Problems Troubleshooting Common Problems This section includes information on troubleshooting common library problems For problems that may be related to the host or applic
39. m 3 7 Qo o D oO gt Q 5 To Understanding Errors and Troubleshooting Troubleshooting Common Problems Table 4 12 Troubleshooting Table Problem Solution Tape stuck in storage slot Using the front panel display open the appropriate door Slide the door outward and remove the magazine Pull the tape out Reinsert the magazine If the magazine is damaged contact your service representative Transport is misaligned Transport won t get a tape Tape drive transport is misaligned Run the Recalibrate Library test see page 3 29 Ensure that you are using the correct tape type See Appendix D for more information Contact your service representative Media Cleaning or data cartridge incompatible with drive Ensure you are using cleaning and data cartridges that are compatible with the drive s See Appendix D for more information Connections Changed drive SCSI ID but the new ID is not Check that all SCSI devices on the same bus have different ID numbers recognized by the host s Reboot the host computer i e Ifthe drive SCSI ID remains at 5 regardless of what is selected then the drive is not communicating with the library Contact your service representative 4 30 Chapter 4 Understanding Errors and Troubleshooting Troubleshooting Common Problems Table 4 12 Troubleshooting Table Problem Solution Host
40. o D dL Offline gt gt Seeking data on a tape up i Failed online e Writing data to a tape Tape is cleaning a Rewinding a tape E drive Q Tape is write protected Reading a tape L Empty O Erasing a tape e Loading a tape Table 2 2 Library Icons VY Failed imi Partially available Healthy a Library is partially available the library is not in an optimum configuration Refer to Partial Availability State on page 4 8 Chapter 2 2 7 Library Operations Understanding the Menu Structure Understanding the Menu Structure Front Panel Menu Structure HOME SCREEN Figure 2 5 ADMINISTRATION enter password Library Information Drive Information View Configuration Date and Time Firmware Revisions Power Supplies INFORMATION OPERATIONS Operations Load Tape to Drive Unload Tape from Drivg Library Information Library Status Hard Error Log Recovered Soft Clean Drive Move Tape Slot to Slot Magazine Access Error Log Odometer Identity Drive Information Unlock Door Event Los Unlock All Doors Drive and Tape Operations domete Magazine Access T Mailslot Access Identity Mailslot Access View Configuration Change Configuration Password Password Network Access Network Access Mailslot Size Mailslot Configuration SCSI or SCSI or Fibre Channel IDs Save Element Reserve After a Power Cycle Other Configurations Date and Time Firmware Revision
41. of the stored pages See page 3 12 Chapter 4 4 31 m e L7 Qo E fe c Fa oO 2 gt e 2 E e Understanding Errors and Troubleshooting Troubleshooting Common Problems Table 4 12 Troubleshooting Table Problem Solution Cannot navigate through the RMC Web Based Library Administrator interface Do not use the Back or Forward buttons on the browser to navigate Instead use the tabs and buttons on the actual interface page Library Performance HP UX host responds slowly or crashes after connecting to the library Check the SCSI IDs of all devices on the host buses to ensure there are no conflicts on the bus Check that the backup software does not require SCSI IDs to be in a certain order Contact your service representative The library is not efficiently backing up data Check the network bandwidth from the host computer Check that the library s drive s are on their own SCSI bus and not daisy chained to another tape drive or the hard drive Ensure that the drive is clean See page 2 15 for more information on cleaning the drive Try a new tape marginal tape can cause performance problems due to bad spots on the tape requiring retries Ensure that the backup software is using fixed length records or blocks to maximize throughput and has not defaulted to a smaller record size Ensure that the data is being compressed Check the
42. off power 3 Connect a 68 pin jumper cable from the top connector of the library controller to the left drive module on level 1 drive module 1 Use SCSI cables and HVDS differential terminators for high voltage SCSI interfaces User SCSI cables and LVDS differential terminators for low voltage SCSI interfaces The label on the library controller indicates high or low voltage 4 Connect the appropriate 68 pin SCSI terminator to the bottom connector on the library s controller card 5 Connect a 68 pin SCSI cable from a host SCSI card to each drive module Add the appropriate terminators to the remaining SCSI connectors 6 Connect the remote management card see Using the Remote Management Card on page 3 9 Chapter 1 1 13 Getting Started Installing the Library for Authorized Service Personnel only WARNING Note the high leakage label on the back of the library before connecting power to the library Lisez l tiquette plac e l arri re de la biblioth que concernant le haut niveau de fuite avant de connecter la biblioth que la source d alimentation Beachten Sie das Etikett mit dem Hinweis auf hohen Kriechverlust auf der Bibliotheksr ckseite bevor Sie die Bibliothek an das Netz anschlie en Przed pod czeniem ta moteki do sieci elektrycznej przeczytaj naklejk ostrzegaj c przed du ym up ywem pr du znajduj c si na tylnej ciance urz dzenia Consulte la etiqueta de fuga alta que se
43. on page 3 4 4 60 Chapter 4 Understanding Errors and Troubleshooting Upgrading Firmware Checking the Firmware Revision Before downloading new firmware check your current firmware revisions and compare them to the latest available revisions at www hp com go support NOTE Ifthe library is in a partial availability state due to a firmware mismatch new firmware must be downloaded to resolve the condition See Partial Availability State on page 4 8 1 Ensure the library is powered on 2 Use the following menu from the front panel Main Menu gt Information gt Firmware Revisions 3 From the Firmware Revisions menu use More to view the drive firmware revisions m fe L7 Qo E fe c Fa oO 2 gt e 2 E e You can also check your current firmware revisions from the remote management card 1 Enter the designated IP address into the web browser to launch the Web Based Library Administrator pages See Using the Remote Management Card on page 3 9 2 Select the Report tab 3 Scroll down to the Firmware Revisions section of the page to view your library and drive firmware revisions NOTE Ensure that your backup software does not SCSI reserve the library as this can prevent a firmware download Chapter 4 4 61 NOTE NOTE NOTE Understanding Errors and Troubleshooting Upgrading Firmware Using the Remote Manage
44. on the front panel display shows a reverse video reminder icon background reverses to black of the drive or library fault that caused the log entry You may clear this reminder by viewing either the Library Hard Error Log or Drive Log screens by selecting the center icon button on the Home screen The library s reverse video reminder will also be set if the library s partial availability status changes See Partial Availability State on page 4 8 You can clear this reminder by viewing the Library Status Screen When the library records a hard error the library status icon in the front panel display is set to Failed This state can be cleared to either Healthy or Partly Available by one of the following e Running the Recalibrate Library test Power cycling the library 4 14 Chapter 4 Understanding Errors and Troubleshooting Understanding Error States Host Software and Media Errors The library depends on several other components to operate correctly Errors that you believe are caused by the library often are a result of errors on the host the network or with the backup software When troubleshooting the library begin ruling out these components Use the following troubleshooting procedures to help determine if an error is caused by the library hardware host or backup software Use the remote management card for troubleshooting media errors see Using the Remote Management Card on page 3 9 Ensure the LE
45. or key to view available tests Select OK to select the test Select the number of times this test will run Select Run to start the test cycle The test results will display at the conclusion of the test cycle Select Stop to abort a test The current test cycle completes before the test stops Stopping the test may take a few minutes Front Panel Diagnostic Tests Test Description Check Inventory Physically scans the entire library to determine which slots and drives contain tapes and reads all bar code labels Recalibrate Library Performs the power up self tests Each test runs one time per test loop This test recalibrates the mechanics and clears hard errors but not the hard error log Chapter 3 3 29 Lr ley E o lt gt a 3 2 7 A I g E Library Administration Running Library Diagnostic Tests Table 3 8 Front Panel Diagnostic Tests Test Description Test Vertical Motion Moves the vertical assembly to the bottom of the library then to the top while the transport moves around its lateral range Upon completion of these moves the transport assembly then stops Test Lateral Motion Moves the transport assembly to a random slot No tape is required Test Magazine Moves Moves a tape from a random slot to an empty random slot and then returns it to the original location Wellness Test Moves a tape from
46. particle Tape length 557 meters 1828 feet Cartridge dimensions 10 4 x 10 4 x 2 5 cm 4 1 x 4 1 x 1 0 in Shelf life 30 years minimum 20 C 40 RH non condensing Cartridge life e 1 000 000 passes any point on the tape passing the recording head in either direction e 2 000 loads unloads Cleaning cartridge life 20 uses You can also use DLT Type IIIXT media though it has a significantly reduced capacity and performance compared to DLT Type IV media D 6 Appendix D CAUTION NOTE Drives and Media Quantum DLT Drives amp Media Using DLT Tape Cartridges Quantum DLT tape drives require special cleaning cartridges and data cartridges formatted specifically for Quantum DLT To avoid damage to your tape drive it is critical to use appropriate DLT cleaning cartridges and properly formatted DLT data cartridges This section describes the following e Inspecting DLT Cartridges e Write Protecting DLT Cartridges Using DLT Cartridge Bar Code Labels Loading DLT Cartridges into a Magazine Using DLT Cleaning Cartridges In addition to the information provided in this manual refer to the documentation provided with your DLT media for more information Inspecting DLT Cartridges Make it a practice to visually inspect your tape cartridges when removing or loading them into your tape library Taking a few minutes to check the condition of the cartridges will
47. power control systems e Error recovery Physical Connections Physical connection problems arise from connecting devices with different types of cables poor connections damaged cables or damaged connectors ANSI controls the cable specification The maximum distance between devices depends on the type of cable and desired data transmission speed As with all electrical media Fibre Channel copper media can radiate RF interferences and can be affected by external RF noises Because of the distance limitations and noise problems copper media is only recommended for use inside a cabinet or rack n ey B Oo gt D 5 5 2 Appendix C C 13 NOTE NOTE CAUTION Introduction to Fibre Channel Fibre Channel Technology Use the optical cable s included with the library to connect the library to the Fibre Channel loop host hub or switch Optical interfaces support greater distances ANSI specifies multiple optical interfaces that use lasers LEDs and cable types Generally cables that support greater distances are more expensive than cables that support shorter distances Optical cable considerations include the following e Cable between two nodes must use the same core size Three core sizes supported by Fibre Channel are 62 5 microns multi mode up to 175 meters 50 microns multi mode up to 500 meters 9 microns single mode up to 10km with a long wave GBIC These numbers are based on a
48. precautions for electro static discharge ESD protection 4 Grasp the ribbon cable that is plugged into the drive module Remove the cable by pulling the connector to the left See Figure 4 2 for the location of the ribbon cable and connector Ribbon Cable and Connector ANS NS NAE pU Dec FN gt G x Q 4 56 Chapter 4 Understanding Errors and Troubleshooting Removing and Replacing Drive Modules 5 Lay the connector assembly to the side allowing the external cables to hang from the connection s Do not disconnect external cables from the connector plate 6 Loosen the top and bottom thumbscrews on the drive module Figure 4 3 7 Using the handle that is mounted on the back of the drive module pull the drive module straight out with one hand while supporting the bottom of the drive module with the other hand CAUTION As the drive module is pulled out support the bottom of the drive module to avoid dropping or damaging it NOTE Do not insert your hand or foreign objects through the empty drive bay and into the vertical lift assembly area Figure 4 3 Removing a Drive m 3 7 Qo E o D oO gt Q 5 To Chapter 4 4 57 Understanding Errors and Troubleshooting Removing and Replacing Drive Modules Installing a Drive Module NOTE It is not necessary to power off the library when inserting a replacement drive module However do not insert your hand or foreig
49. return to the Operations menu Ifshipping the library remove tape cartridges from the magazines From the Magazine Access menu select one of the following options Unlock Door Unlock All Doors Use the or key to change the door selection Chapter 1 1 35 CAUTION NOTE Getting Started Moving or Shipping the Library b Pull the unlocked door s out to access magazines and tapes The door may also be key locked Unlock the door if needed c Remove the magazine by lifting it straight up with the handle d To remove a tape set the magazine on its back and grasp the top and bottom corners of the tape Pull the tape straight out of the magazine and return the magazine to the library 4 If shipping the library lock the transport a From the Administration menu select the Run Test menu b From Run Test use the or keys to select Lock Transport c Select OK d Select Run The front panel display will indicate that the transport has been locked Do not power off the library until the interface is inactive Removing power from a SCSI or Fibre Channel peripheral when the bus is active can result in data loss and or indeterminate bus states If your computer is connected to a LAN be sure to check with your system administrator before powering off the library 5 Power off the library The power standby switch is recessed to avoid accidental power cycles 6 Toship
50. size of the files Small file size can impact performance Operations Cannot remember the administration menu password Contact your service representative 4 32 Chapter 4 Understanding Errors and Troubleshooting Troubleshooting Common Problems Table 4 12 Troubleshooting Table Problem Solution Need to abort internal test Press STOP The current test loop completes then the cycle test stops It may take a few minutes to stop the current test loop Cannot write to the tape e Check the write protect tab on the tape to assure write enabled status e Ensure that the backup software does not have the write protect setting activated Check the host device file system access permissions e Verify that you are using the correct tape type or format m See Appendix D a e Check the Drive Log and Media Log x Tryanew tape zi c CAUTION During the troubleshooting process do not put z the tape in question into another drive since damaged tapes a can damage drives 9 Cleaning F Recurring cleaning Ensure you are using an approved cleaning cartridge for message your drive type See Appendix D e Replace the existing cleaning cartridge with a new one e Ifthe message reappears when a particular data cartridge is used verify that the data cartridge is readable by Clearing the error message Reading the tape again e Ifthe data cartridge c
51. the following commands Table 4 16 Table 4 16 SCSITAC Interactive Commands Command Function m devreset Performs a SCSI device reset 7 download Downloads firmware The user may place the Qo download file anywhere on the host system The zi download command will prompt the user to enter the fully qualified filename D 2 exit Exits the interactive section Q inquiry Performs a SCSI inquiry help Displays this list of commands tur Performs a SCSI Test Unit Ready SCSIDLT Sections SCSIDLT contains four sections e Section 1 Verification Trouble Tree e Section 2 Hardware Trouble Tree e Section 3 Destructive Hardware Trouble Tree e Section 4 Interactive Sections 1 2 and 3 perform tests on the library report results and return to the DUI prompt Chapter 4 4 49 Table 4 17 Understanding Errors and Troubleshooting Diagnostic Support Tools Section 4 provides the user with a SCSIDLT prompt which will accept the following commands Table 4 17 SCSIDLT Interactive Commands Command Function blocklimit Displays the maximum and minimum record lengths cartridge Identifies tape type of loaded cartridge clearlogs Clears error logs compression Enables or disables compression devreset Performs a SCSI device reset download Downloads firmware The user may place the download file anywhere on the host system Th
52. this document provides general information about STM more information is available through the following website e http docs hp com Select Systems Hardware Diagnostics amp Monitoring Select Online Diagnostics STM There are three user interfaces all in usr sbin e xstm The X Windows interface e mstm The menu interface e cstm The command line interface 4 36 Chapter 4 Understanding Errors and Troubleshooting Diagnostic Support Tools Overview of STM Menu Structure File Device Options Information i Save Config Sel System to Test Current Device Status Tool Options Verify Map Restore Config Save Map Clear Tool Status i Record Command File Print Map Select All 1290029 General i Exercise Run Command File Remap System Select Class Firmware Update Record Output Map Log Unselect All M I Expert Tools UI Activity Log License Unselect Class gun Administration System Activity Log my Help Latest Logs Escape To OS Daemons mstm only Tool Management Exit Attach to Tool SEES oe T Ee mstm only On Items xstm only On Tasks On Application On Menus Command On Home Topic On Shortcuts mstm only On Keyboard mstm only On Help On Version m 3 7 Qo E o D oO gt Q 5 To Chapter 4 4 37 Understanding Errors and Troubleshooti
53. to remove a card review the LEDs on the back of each card to ensure there is no activity see Interpreting Library LEDs on page 4 17 1 Note the library configuration settings if you will be downloading new firmware and power off the library 2 Note how the library is connected and the placement of the card and then remove all external cables attached to the card 3 Loosen the two thumbscrews on the card by hand or with a screwdriver 4 Remove the card by gently pulling it outward Chapter 4 4 51 m 3 7 Qo E o D oO gt Q 5 To Understanding Errors and Troubleshooting Removing and Replacing Cards Replacing a Card 1 Align the edges of the replacement card with the card slot 2 Gently push the replacement card into the library until the card is Dl 91 9c O flush with the library Tighten the thumbscrews finger tight Reconnect external cables Power on the library Download new firmware see Upgrading Firmware on page 4 60 If installing Fibre Channel or remote management cards for the first time configure the library from the front panel See Configuring the Library for Fibre Channel on page 3 15 or Using the Remote Management Card on page 3 9 4 52 Chapter 4 Understanding Errors and Troubleshooting Removing and Replacing Cards Table 4 18 Library Card Positions 1 Vacant slot 2 Remote management card 3 Library controller
54. version 6 5 see Support Tools Manager STM on page 4 36 Sysdiag is the MPEAX support tool and provides a consistent user interface for support of tape libraries as well as many other types of peripheral devices Sysdiag is a licensed use tool so a user must first know and enter a diagnostics password Enter a password by typing in the following command at the MPE iX prompt Suplicen Use of sysdiag also assumes knowledge of the ldevs at which the components to be supported are located To start sysdiag type in the following command at the MPE iX prompt Sysdiag This command will bring up the Diagnostic User Interface DUI prompt Two diagnostics are available to support DLT libraries e SCSITAC SCSI Tape Autochanger for support of library robotics e SCSIDLT for support of DLT tape drives SCSITAC and SCSIDLT are divided into parts called sections To use either of these diagnostics enter the diagnostic name ldev where the device is located and section to be run at the UI prompt For example DUI scsitac ldev 6 sc 4 4 48 Chapter 4 Understanding Errors and Troubleshooting Diagnostic Support Tools SCSITAC Sections SCSITAC contains three sections e Section 1 Verification Trouble Tree e Section 2 Hardware Trouble Tree e Section 4 Interactive Sections 1 and 2 perform tests on the library report results and return to the DUI prompt Section 4 provides users with a SCSITAC prompt which accepts
55. 0 Typical 425W Max 450W consumption Mfodel 6 100 Typical 565W Max 600W Model 6 120 Typical 590W Max 625W Model 6 140 Typical 615W Max 650W Model 8 140 Typical 755W Max 800W Model 10 140 Typical 895W Max 950W Model 12 140 Typical 1035W Max 1100W LAN Locate the library near a LAN connection for connection connecting the remote management card 1 6 Chapter 1 Table 1 2 Getting Started Installing the Library for Authorized Service Personnel only Location Criteria Air quality Minimal sources of particulate contamination Avoid areas near frequently used doors and walkways stacks of supplies that collect dust and smoke filled rooms CAUTION Excessive dust and debris can damage tapes and tape drives Humidity 20 80 RH Clearance Back Minimum of 55 88 cm 22 inches Front Minimum of 190 5 cm 75 inches Sides Minimum of 5 08 cm 2 inches Floor rating A fully loaded library can weigh up to 385 48 kg 850 Ibs Each caster supports up to 96 37 kg 212 5 Ibs To support the weight exerted on the floor by the casters the floor rating must meet or exceed 1 694 kg per square meter 347 lbs per square foot Tip rating Do not tip the library more than 10 Ensure that the location for the library has a level surface Chapter 1 1 7 peueis bumes5 Getting Started Installing the Library for Authorized Service Personnel only Settin
56. 0 is used only as an example The actual ioscan output will reflect the product number and firmware revision of the library you are configuring Chapter 1 1 27 peueis Buje NOTE NOTE Getting Started Configuring the Host System MPE iX Hosts Requirements Libraries require additional Legato NetWorker Server software that runs on either an HP Intelligent Server or an NT Server The HP 3000 must be a Legato Networker Storage Node Configuring the Host The example below illustrates the steps needed to configure the library on MPE X This example illustrates the driver binding but is not optimized for performance since it shows the entire library on a single differential bus The library ID of A4669A is used only as an example The actual RUN MAPPER output reflects the product number of your library 1 Power on the library and host Run ODE at the ISL prompt ISL gt ODE 2 Identify the device path through RUN MAPPER ODE gt RUN MAPPER STARTING EXECUTION OF MAPPER Processor Identification I O Configuration Type Path 4 4 4 4 4 4 4 4 4 4 4 4 1 28 HW SW Revisions Component Name ID Mod Mod Hdwr Firm HP PB Fast Wide SCSI 0 0 A4669A DLT8000 DLT8000 DLT8000 1 0 2 0 3 0 4 0 DLT8000 Chapter 1 3 Boot the system At the MPE prompt run sysgen and start the io section sysgen SYSGEN version E sysgen gt io TO configurator commands
57. 12 drive D 5 formatted capacity D 6 media cartridge life D 6 media shelf life D 6 performance D 5 environmental A 3 fibre channel cables A 7 humidity 1 7 library A 4 A 6 SCSI cables A 7 shock A 3 temperature and humidity A 3 Ultrium barcode labels D 24 formatted capacity D 20 media cartridge life D 20 media shelf life D 20 performance D 19 vibration A 3 standby power switch glossary 3 supplies and accessories B 6 Support Tools Manager STM 4 36 4 47 swap glossary 4 switch 1 16 1 20 glossary 4 Sysdiag 4 48 4 50 T tape glossary 4 tape cartridge 1 4 glossary 4 bulk erasing Ultrium media D 21 degaussing Ultrium media D 21 DLT D 7 description D 6 dimensions D 6 Index Index length D 6 loading into magazine D 13 removing a stuck tape D 16 rewinding a stuck tape D 14 D 15 DLT Type IIIXT D 6 hub D 8 inspecting DLT D 7 D 8 labeling 2 9 leader D 7 maintaining 2 10 maintaining Ultrium D 21 Ultrium D 21 description D 20 dimensions D 20 length D 20 loading into magazine D 26 rewinding a stuck tape D 27 using DLT media D 7 using Ultrium media D 21 D 26 write protecting 2 9 write protecting DLT D 9 write protecting Ultrium D 22 tape drive glossary 1 tape leader D 7 tape operations 2 14 loading 2 14 unloading 2 15 tapes accessing 2 11 loading 2 14 magazine access 2 11 unloading 2 15 TCP IP glossary 4 temperature and humidity
58. A single library action such as loading a tape into a drive or unloading a tape from a drive N nesting The menu approach implemented in the library that uses increasing levels of library control O odometer A front panel option that displays the odometer logs for power on hours and moves originator A Fibre Channel term that refers to the initiating device P port The hardware entity within a node that performs data communications power stand by switch A low holding voltage remains in the library even though library has been powered off R RMC remote management card A circuit card that provides the ability to gain access to the library from a computer at a different location S SCSI Small Computer Systems Interface bus that transfers data between the host system and the library SCSI element reservation Allows the host to continue reserving drives or slots after a power cycle This is typically used to ensure that only one host can access a slot or drive SCSI ID The electronic identification number for each SCSI device in the library The library SCSI devices are the drives and the library interface controller card Glossary 3 single ended SCSI A type of W cable that is limited to short distances web based library administrator Describes the soft error Electronic errors in interface that allows you to library functions that can be monitor and manage the library recovered These
59. C 6 Central Time US and Canada Saskatchewan Mexico City Tegucigalpa UTC 5 Eastern Time US and Canada Bogota Lima UTC 4 Atlantic Time Canada Caracas La Paz UTC 3 Brasilia Buenos Aires Georgetown UTC 2 Mid Atlantic UTC 1 Atlantic Ocean UTC Great Britain Lisbon Monrovia Casablanca UTC 1 Berlin Stockholm Rome Bern Brussels Vienna Paris Madrid Amsterdam Prague Warsaw Budapest UTC 2 Athens Helsinki Istanbul Cairo Eastern Europe Harare Pretoria Israel UTC 3 Baghdad Kuwait Nairobi Riyadh Moscow St Petersburg Kazan Volgograd UTC 3 30 Tehran UTC 4 Abu Dhabi Muscat Tbilisi UTC 4 30 Kabul UTC 5 Islamabad Karachi Ekaterinburg Tashkent UTC 5 30 Mumbai Calcutta Madras New Delhi Colombo UTC 6 Almaty Dhaka UTC 7 Bangkok Jakarta Hanoi UTC 8 Beijing Chongqing Urumqi Hong Kong Perth Singapore Taipei UTC 9 Tokyo Osaka Sapporo Seoul Yakutsk UTC 9 30 Adelaide Darwin UTC 10 Brisbane Melbourne Sydney Guam Port Moresby Vladivostock Hobart UTC 11 Magadan Solomon Is New Caledonia UTC 12 Fiji Kamchatka Marshall Is Auckland Wellington Chapter 3 3 23 Lr 3 D lt gt a 3 2 7 g E NOTE Library Administration Retrieving Library Information Retrieving Library Information The following information is available from the Information and Administration menus Library Information Dr
60. Configuration gt Mailslot Before changing the mailslot configuration verify the slots that will become the mailslot are empty and not the original location of a tape in a drive Use the following steps to configure the mailslot option 1 In the Configure Mailslot menu a message will remind you to check the storage slot and mailslot configurations in the backup software Select OK 2 The next screen will describe the prerequisites for configuring the mailslot Verify these prerequisites have been met then select OK 3 The display will indicate the current mailslot setting Select the number of mailslots desired 0 1 5 or 10 See Table 3 3 on page 3 7 for information about each option A confirmation screen automatically displays the success or failure of the change and reminds you to reconfigure the backup software 4 Select Done to exit Do not change the mailslot setting without reconfiguring your backup software The backup software must reflect the mailslot setting to assist in tracking tape exchanges and the current location of all tapes Verify that your backup software supports the mailslot configuration that you select 3 8 Chapter 3 Library Administration Using the Remote Management Card Using the Remote Management Card Overview The remote management card RMC includes a Web Based Library Administrator which allows web management and monitoring of your library through a network c
61. D on the front panel is not flashing amber Flashing amber indicates a hardware error Check the hard and soft error logs Verify the library P hardware is correctly operating Run a Wellness Test from the library front panel Check the software configuration Ensure the SCSI IDs are correct on the backup software application Verify the software is supported and correctly Use a different backup software application if available and configured see if a similar error occurs Ensure the host can identify the library and drive connection i A errors with the Check all cable connections Ensure the SCSI bus is properly terminated host and network 4 Ensure the SCSI host bus adapter card and the drivers are compatible and correctly installed m 3 7 Qo E o D oO gt Q 5 To Chapter 4 4 15 Understanding Errors and Troubleshooting Understanding Error States Backup Software Errors While the library product itself is supported by Hewlett Packard all software products are supported by individual software vendors See Backup Software Support on page B 5 Your software applications may need to be reconfigured or in some cases reinstalled after you have installed additional drives or slots into the library In addition some backup software applications may require the purchase of additional add on components and or licenses w
62. DITION WHETHER WRITTEN OR ORAL IS EXPRESSED ORIMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE HP will be liable for damage to tangible property per incident up to the greater of 300 000 or the actual amount paid for the product that is the subject of the claim and for damages for bodily injury or death to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE THE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Printing History New editions of this manual incorporate all material updated since the previous edition The manual printing date and part number indicate the current edition The printing date changes when a new edition is printed Minor corrections and updates incorporated at reprint do not change this date Edition 1 June 2000 C9170 90000 Initial printing Edition 2 December 2000 C9179 90000 Added the reader comment sheet and drive and media information for DLT and Ultrium Updated library model number troubleshoot
63. HP SureStore E Tape Library Model 12 140 User s Guide Edition 2 Uy invent Part Number C9179 90000 December 2000 Printed in USA Copyright 2000 Hewlett Packard Company Copyright 2000 by Crossroads Systems Inc All rights reserved Notice This document contains information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this printed material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material See the insert inside the back cover of this manual for important safety and regulatory information Warranty HP PRODUCT HP Tape Library Model 12 140 DURATION OF LIMITED WARRANTY Two Years 1 HP warrants HP hardware accessories and supplies against defects in materials and workmanship for the period specified above If Hewlett Packard receives notice of such defects during the warranty period Hewlett Packard will at its option either repair or replace products which prove to be defective Replacement products may be either new or like new
64. MPE iX configuration 1 28 1 32 N nesting 2 4 glossary 3 control levels 2 4 o odometer glossary 3 ordering supplies and accessories B 6 originator glossary 3 P packaging 1 39 partial availability conditions 4 9 4 12 partial availability state clearing 4 8 passwords changing 3 5 enabling and setting 3 5 port glossary 3 post installation tasks 1 33 power consumption 1 6 source 1 6 power standby switch glossary 3 power cord 1 5 1 11 1 14 1 19 power supplies 3 28 power on time 3 27 prerequisites for host on fibre channel C 5 R real time clock 3 22 registering the library B 2 remote management card glossary 3 browser configurations 3 11 configuration 3 12 3 14 connections 1 15 1 20 features 3 10 overview 3 9 viewing settings 3 14 removing a tape 2 15 removing and replacing cards 4 51 4 53 removing replacing drive modules 4 54 4 59 room temperature 1 6 S SCSI glossary 3 cable connections 1 13 configuration 1 13 SCSI cable specifications A 7 SCSI element reservation glossary 3 SCSI ID 3 19 glossary 3 default 3 20 setting 3 19 SCSI differential glossary 1 self test 4 64 service representative B 5 setting the real time clock 3 22 shipping the library 1 34 1 39 shock specifications A 3 single ended SCSI glossary 4 soft error glossary 4 soft errors 4 6 soft keys glossary 4 specifications DLT 8000 D 5 barcode labels D
65. Place the cardboard cap on top of the library Figure 1 9 Adding Packaging Materials to the Library A CN TT Chapter 1 1 41 Getting Started Moving or Shipping the Library 7 Attach the four clips that secure the cardboard tube see Figure 1 10 8 Raise the ramp toward the library Attach four vertical banding straps to secure the ramp to the library and the library to the shipping pallet see Figure 1 10 Figure 1 10 Attaching the Clips and Banding Straps NOTE The dimensions of a packaged library are approximately 218 x 114 x 122 cm 86 x 45 x 48 in 1 42 Chapter 1 Library Operations Chapter 2 2 1 Lr ez E o s lt Oo ao O a gt 7 Library Operations Chapter Overview Chapter Overview This chapter describes the following Front Panel Overview Understanding the Menu Structure e Using Tapes e Accessing Tapes in the Library e Drive and Tape Operations 2 2 Chapter 2 Library Operations Front Panel Overview Front Panel Overview The front panel is the local control device for the library and is located on the front of the library The LED bar beneath the front panel display indicates library activity Green library is ready and idle Flashing Green library or drive is active T 3 D lt O ge o gt 7 Amber library is partially available and idle see page 4 8 Flash
66. Power has been lost on level 1 or there is a hardware error on the library expansion card p O3 4 20 Chapter 4 Table 4 5 Understanding Errors and Troubleshooting Remote Management Card LEDs Interpreting Library LEDs 1 Ready LED Color Description Yellow Powering up failed power on test or fatal error was detected during operation Green Card passed power on test Card ready 2 Link LED Color Description Green Indicates valid network connection 3 Activity LED Color Description Flashing Indicates transmission Green activity by the card s ethernet port Chapter 4 4 21 m 3 7 Qo E o D oO gt Q 5 To Understanding Errors and Troubleshooting Interpreting Library LEDs Table 4 6 HVDS Library Controller Card LEDs 1 Controller LED Color Description D d Flashing Green Controller needs firmware Yellow In the process of powering up Yellow flash Controller failed power on test E Green Ready 2 SCSI LED Color Description Yellow Error single ended SCSI device attached 2 ott o p EON 4 22 Chapter 4 Table 4 7 Understanding Errors and Troubleshooting Interpreting Library LEDs LVDS Library Controller Card LEDs 1 Controller LED Color Description Flashing Green Controller needs firmware Yellow In the pr
67. SERI ee BG AE ae Wn RR BEES D 18 HP Ultrium Drives amp Media 1 0 2 0 cc eee eens D 19 HP Ultrium Drive and Media Specifications 0 0 00 e eee eens D 19 Using HP Ultrium Cartridges sioro 0 0 0 0 ccc een eens D 21 Maintaining Ultrium Cartridges naana anaana cece eee D 21 Write Protecting Ultrium Cartridges nauau anunn nanara D 22 Using Ultrium Cartridge Bar Code Labels 0 0 0 0 ce eee eee D 23 Using Ultrium Cleaning Cartridges llle eese D 25 Loading Ultrium Cartridges into a Magazine 0 0 e eee eee D 26 xi Contents Troubleshooting HP Ultrium Drives 0 0 cece eee D 27 Rewinding Removing a Stuck Tape sussununa nnana n ane D 27 Ultrium Cleaning Issues lllleeeeeeee RII D 28 LTO Cartridge Memory LTO CM Issues 0 0 00 cece eee nee eee D 29 xii Tables Table 1 1 Supplied Components 00 cee eee eee eee 1 4 Table 1 2 Location Criteria 0 0 0 0 ccc eee har 1 6 Table 1 3 Library Back Panel 0 00 ccc eee eee 1 12 Table 1 4 SCSI Cable Connections Model 12 140 0005 1 15 Table 1 5 Fibre Channel Connections Model 12 140 0055 1 20 Table 1 6 Drivers Needed 0 ccc eee een eh 1 23 Tabl 2 1 Drive Icons 4 3 otis er oae ER oe hl RL M e es 2 7 Table 2 2 Library Icons 0 ccc eee eee eee ee 2 7 Table 3 1 Configuration Options
68. Select this key to obtain more information about the library Mail option to access the mailslot e Map option to access information about the drive and tape slots Chapter 2 9 5 Lr ez i lt e ao it gt 7 Figure 2 4 Library Operations Front Panel Overview Status Bar All screens except the Home and Map screens show a status bar that summarizes library and drive status Figure 2 4 The status bar shows a reverse video reminder icon background reverses to black for drive or library errors that have been entered in the drive log or hard error log You may clear this reminder by viewing either the Drive Log or Library Hard Error Log screens The library s reverse video reminder will also be set if the library s partial availability status changes see Partial Availability State on page 4 8 You can clear this reminder by viewing the Library Status screen by selecting the center icon button on the Home screen Status Bar from Main Menu Screen 10220 PF Main Menu 1 Information 2 Operations 3 Administration 4 Service 0 A sS BE 2 6 Status Bar Chapter 2 Library Operations Front Panel Overview The status bar can display the icons listed in Table 2 1 and Table 2 2 Table 2 1 Drive Icons x Power is off Online m m S m Failed offline Full and idle 0 dE l E 2 M Needs to be cleaned p Unloading a tape
69. UI cannot connect to the UUT use File Administration Local UUT Logs Map Log The UI Activity Log contains errors logged by the UI Review this log when errors occur that prevent the UI from functioning correctly File UI Activity Log The Diagnostic Daemon Log contains information logged by diagnostic daemons such as memlogd and diaglogd Review these logs if system or memory error logging does not seem to be functioning properly System Daemons Daemon Activity Log The Syslog contains information and errors logged by a variety of HP UX programs Review this log if diagmond does not start up File Administration Local UUT Logs syslog The OS Error Log contains information logged by I O drivers and other operating system components Review this log to check for hardware errors Tools Utility Run logtool 4 40 Chapter 4 Understanding Errors and Troubleshooting Diagnostic Support Tools Types of STM Tools for Tape Libraries Table 4 13 shows which types of STM tools are supported on the robotic and tape drive components of the library Not all commands are supported on all libraries Table 4 13 Supported Tool Characteristics Tool Type Description Supported For Drives Robotics Information tools Provides quick access to X X information about a device Verifiers Provides a quick verification that X 3 a device is properly connected and ri functional Qo A Exercisers Stress
70. a random slot to an empty drive repeats the process until all drives are full and then returns all tapes to their original slots Rewind Media CAUTION Do not run this test if the drive contains a tape that is receiving data from the host Rewinds the tape in the drive Lock Transport Locks the transport assembly in place to allow for shipping the library Power down the library after running this test Library motion commands may fail if issued after the transport assembly is locked NOTE The transport assembly automatically unlocks when the library is powered on Unlock Transport Unlocks the transport assembly without power cycling the library The transport must have already been locked to use this test NOTE The transport assembly automatically unlocks when library is powered on 3 30 Chapter 3 Library Administration Running Library Diagnostic Tests Table 3 8 Front Panel Diagnostic Tests Test Description Test Transport Exercises the infrared communications path Comm between the library controller and the transport controller Reports the health of this link If the test passes the infrared communication link is good Demonstration CAUTION Run an inventory check from the host backup application after performing this test to ensure that tapes are returned to their original locations Selects a random full storage slot moves the tape to the drive and repeats the process unti
71. able D 8 Ultrium Drive Specifications nonan 0000 ee eee D 19 Table D 9 Ultrium Media Specifications 0 000 eee eee D 20 Table D 10 Ultrium Cartridge Bar Code Specifications D 24 Table D 11 Ultrium Cleaning Issues 0 000 c eee nh D 28 Table D 12 LTO CM Issues vies ab xe Shae o ee Bo e s D 29 xiv Figures Figure 1 1 Front and Rear Views ofthe Library 0 0 0 0 cc eee eee 1 3 Figure 1 2 Library Cabinet Hole Pattern 0 0 ccc cee 1 8 Figure 1 3 Attaching the Pallet Shipping Brackets for Mounting 1 9 Figure 1 4 Fibre Channel Cabling Alternatives 0 0 0 0 cc eee eee 1 16 Figure 1 5 Fibre Channel GBIC Connections 0 0 00 e eee eee 1 18 Figure 1 6 Fibre Channel Connections Model 12 140 00005 1 21 Figure 1 7 Rolling the Library onto the Shipping Pallet 1 39 Figure 1 8 Attaching the Pallet Shipping Brackets Ls 1 40 Figure 1 9 Adding Packaging Materials to the Library 1 41 Figure 1 10 Attaching the Clips and Banding Straps liliis 1 42 Figure 2 1 Library Front Panel ome ERPSR pew Leer EE ERE 2 3 Figure 2 2 Nestngz ovo Ao MEIN UA LN TA SA vM IM EL nA eM a c 2 4 Figure 2 3 Model 12 140 Home Screen 0 0 eee eee 2 5 Figure 2 4 Status Bar from Main Menu Screen 0 0 00 e cece eens 2 6 Figure 2 5 Front Pan
72. ad a tape from the drive if possible e Take the drive module offline drive module only the library does not need to be powered off Remove the drive module Insert and connect the new drive module Bring drive online el Oe 9X Update drive firmware if needed See Upgrading Firmware on page 4 60 4 54 Chapter 4 Understanding Errors and Troubleshooting Removing and Replacing Drive Modules Unloading a Tape from a Drive If a drive has failed or had an error the following can happen The icons on the library front panel indicate a drive error The library attempts to take the drive offline The host indicates an error and recommends taking the drive offline The host automatically takes the drive offline if supported Before replacing a drive unload any tape from the drive if applicable 1 From the Drive and Tape Operations menu select Unload Tape from Drive 2 Use the or keys to select the drive you want to unload 3 Select Unload to move the tape from the drive module to the original slot where the tape was located The tape is automatically rewound before it is unloaded 4 If you are unable to unload a tape from a failed drive follow the procedure below Taking a Drive Offline m x fe 7 Qo E fe c Fa I 7 gt e 2 gt e Although a drive module can be removed without powering off the library you must first take the drive module offline
73. an be read backup data from the damaged cartridge to another cartridge and discard the damaged one Chapter 4 4 33 Understanding Errors and Troubleshooting Troubleshooting Common Problems Table 4 12 Troubleshooting Table Problem Solution A new data cartridge is used and the clean drive icon is displayed Ensure you are using an approved cleaning cartridge for your drive type See Appendix D Clean the outside of the data cartridge using a damp cloth Clean the drive using the drive cleaning procedure on page 2 15 If the icon is displayed again within a short amount of time replace the data cartridge Cannot load the cleaning cartridge Ensure you are using an approved cleaning cartridge for your drive type See Appendix D Check the drive media log using the RMC Web Based Library Administrator Contact your service representative Front Panel Display Front panel display does not work Power cycle the library Attempt to access the library through the remote management card see page 3 9 Attempt to access the library from the host computer either SCSI or Fibre Channel depending on how the library is configured Contact your service representative The soft keys on the front panel display do not work Power cycle the library Attempt to access the library through the remote management card see page 3 9 Attempt to access the library f
74. annel addressing Main Menu gt Administration gt Change Configuration gt Fibre Channel 1 Enter the Fibre Channel menu 2 Select the level where the Fibre Channel interface you want to configure is located Use the key to select a lower level in the library Use the 4 key to select a higher level in the library Select OK if the level is correct Chapter 3 3 15 Lr 3 o lt gt a 3 2 7 i g E TIP NOTE Library Administration Configuring the Library for Fibre Channel 3 A message displays the following information e Fibre Channel interface type LVD or HVD SCSD e SCSI bus status Select MORE 4 A message displays information for the CURRENT STATUS including Link status e Connection type loop or fabric e AL PA Arbitrated Loop Physical Address for loop connections or a hex address for fabric connections Select MORE 5 A message displays information for the CURRENT SETTINGS including the addressing assignment method hard or soft and the AL PA for loop connections Select MORE 6 A message displays information for the FUTURE SETTINGS This allows you to input addressing assignment method and AL PA settings that you want to use at a later time without affecting your current connection Changes to the FUTURE SETTINGS will take effect on the next power up or board reset Settings can be changed simultaneously f
75. applicable lines in the ioscan output are those that refer to the controller contains the product name in the Description field and to the adapter contains the ext_bus in the Class field For the HSC or PCI adapter the ioscan output for the schgr driver can differ in two ways though either indicates successful device file creation Ifthe schgr driver is configured on the system this driver appears to be associated with the library The output would resemble the following Class I H W Path Driver S W State H W Type Description autoch 0 10 4 4 6 0 schgr CLAIMED DEVICE HP C7200 8000 If the schgr driver is not configured on the system no driver appears to be associated with the library The ioscan output line resembles Class I H W Path Driver S W State H W Type Description unknown 1 10 4 4 6 0 UNCLAIMED DEVICE HP C7200 8000 1 26 Chapter 1 NOTE Getting Started Configuring the Host System Verifying the Installation Confirm that the communications path to the robotics controller is functional 1 Compile the SCSI I O test program cc usr contrib src scsi io c o usr contrib bin Scsi io 2 Run the SCSI I O test program using the device file created during installation For example if the device file name is dev rmt HPA1234 the command would be usr contrib bin scsi io dev scsi HPA1234 If the robotics is correctly configured the following appears the thing claims to be HP C7200 8000 HP C7200 800
76. ar device it must be manually installed The following sections describe this process Installing the pass through driver below Creating a device file for the robotics controller page 1 25 e Verifying the installation page 1 27 Installing the Pass Through Driver Obtain information about the peripherals attached to the system ioscan f The screen should look similar to the following Class H W Path Driver S W State H W Type Description bc root CLAIMED BUS NEXUS bc bc CLAIMED BUS NEXUS Pseudo Bus Converter ba 8 0 GSCtoPCI CLAIMED BUS NEXUS PCI Bus Bridge GSCtoPCI ext bus 8 0 2 0 c720 CLAIMED INTERFACE Ultra Wide SCSI carget 8 0 2 0 0 tgt CLAIMED DEVICE autoch 8 0 2 0 0 schgr CLAIMED DEVICE HP C7200 8000 target 8 0 2 0 1 tgt CLAIMED DEVICE tape 8 0 2 0 1 stape CLAIMED DEVICE QUANTUM DLT8000 target 8 0 2 0 2 tgt CLAIMED DEVICE tape 8 0 2 0 2 stape CLAIMED DEVICE QUANTUM DLT8000 1 24 Chapter 1 NOTE NOTE Getting Started Configuring the Host System HP C7200 8000 is used only as an example The actual ioscan output will reflect the product number of the library you are configuring HSC or PCI Pass Through Driver Installation The following procedure assumes the use of a SAM terminal mode In X windows GUI mode use the mouse button to select an option 1 Run SAM 2 Select Kernel Config and press Return 3 Select Drivers and press
77. arallel interface HP UX configuration 1 23 1 27 hub 1 16 1 20 D 8 glossary 2 Index Index HVDS 4 22 glossary 2 I icons 2 6 identifying errors 4 4 identity glossary 2 information firmware 3 28 information about the library 3 24 information gathered before contacting support B 5 inspecting media DLT D 7 D 8 installation 1 5 1 21 preparing the host 1 10 installation check 4 35 interface DLT 8000 D 5 Ultrium D 19 internal administration tests running 3 29 internal service tests demonstration 3 32 internal tests inventory check 3 29 lock transport 3 30 3 31 recalibrate library 3 29 rewind media 3 30 3 31 test lateral motion 3 30 3 31 test magazine moves 3 30 3 31 test transport comm 3 32 test vertical motion 3 30 3 31 unlock transport 3 30 3 31 wellness test 3 30 3 31 IP glossary 2 J jumper cables 1 4 glossary 2 L LED indications drive module 4 26 fibre channel interface high performance 4 25 fibre channel interface standard performance 4 24 front panel 2 3 4 17 HVDS library controller card 4 22 library expansion card 4 20 LVDS library controller card 4 23 remote management card 4 21 slave controller card 4 19 LEDs glossary 2 leveler feet 1 8 library glossary 2 back panel 1 12 bridging between SCSI and fibre channel C 5 card positions 4 18 4 53 components 1 4 configuring 3 3 connecting 1 11 1 20 diagnos
78. ation Number o Mailslots Advantages and Disadvantages 0 Magazine access must be used to exchange tapes see Magazine Access on page 2 11 Advantage Allows all slots to be used for data storage e Disadvantage An inventory check will be performed on all slots in the drawer that is opened A mailslot setting of 1 one allows one slot to be designated as the mailslot e Advantage Opens only to the designated slot which simplifies the manual tape exchange procedure e Disadvantage Reduces the library s storage capacity by one tape A mailslot setting of 5 five designates five slots one magazine as the mailslot e Advantage Provides access to a magazine of tapes which simplifies the manual tape exchange procedure e Disadvantage Reduces the library s storage capacity by five tapes 10 A mailslot setting of 10 ten designates ten slots two magazines as the mailslot Advantages Provides access to two magazines of tapes which simplifies the manual tape exchange procedure Also if you have more than one drive technology in your library each magazine could be for a different tape type e Disadvantage Reduces the library s storage capacity by 10 tapes Chapter 3 3 7 Lr ey E lt gt a 3 2 o c Pl CAUTION Library Administration Configuring the Mailslot Main Menu gt Administration gt Change
79. ation software refer to the host system documentation the application software instructions and page 4 15 If these procedures fail contact your service representative for further assistance CAUTION Consult the system administrator before cycling power Never cycle power when active devices are connected to the SCSI bus or Fibre Channel bus Cycling power when the SCSI bus or Fibre Channel bus is active can cause data loss or hang the host system Table 4 12 Troubleshooting Table Problem Solution Power Library will not power on e Check all power cord connections Make sure the power standby switch is on Make sure there is power to the outlet Try another working outlet e Verify that the LEDs on the back of the library are on and that the fans are turning to ensure the library is receiving power see page 4 17 Replace the power cord s e Contact your service representative Power on test failed An Follow the recovery procedures from the library front error message appears in panel the ront panel display Note the error code and error code qualifier e Contact your service representative One of the redundant e Check the LEDs on the power supplies to identify the one power supplies is not that may be at fault see page 4 27 and contact your functioning properly service representative 4 28 Chapter 4 Table 4 12 Understanding Errors and Troubleshooting Troubleshooting Common Problems Tro
80. ations Table A 2 provides library specifications common for all models Table A 2 Common Library Specifications Description Specifications for All Models 4 100 6 100 6 120 6 140 8 140 10 140 and 12 140 General Average tape access time 24 seconds Average tape exchange time 52 seconds mean time to eject tape from drive robotically exchange tape from magazine and reload drive MSBF robotics 1 000 000 swaps Line voltage 100 127 VAC 200 240 VAC Line frequency 50 60 Hz Physical Height 194 5 cm 76 58 in Width 56 13 cm 22 10 in Depth 82 70 cm 32 56 in Interface SCSI interface 68 pin high density low or high voltage differential connector A 4 Appendix A Technical Specifications Library Specifications Table A 2 Common Library Specifications Description Specifications for All Models 4 100 6 100 6 120 6 140 8 140 10 140 and 12 140 Fibre channel interface e GBIC interface with 1 Gigabit data rate e Dual low or high voltage differential SCSI ports e Industry standard Tachyon controller e FC_AL Fibre Channel Arbitrated Loop compatible topology RMC interface e RJ45 standard network connector e 10 100 Base TX network port Specifications by Model Table A 3 shows unique library specifications for each model Table A 3 Unique Library Specifications Capacity MTBF Power Weight Wei
81. ay to confirm your configuration through DHCP BOOTP or alert you if DHCP BOOTP failed e Ifsuccessful note the IP address and skip to step 9 e If DHCP BOOTP was not successful or if you do not want to use DHCP BOOTP contact your system administrator to obtain an IP address subnet mask and gateway address Continue with step 5 NOTE The MAC address is unique to each remote management card and is used for identification This address cannot be configured To successfully use BOOTP from the library your system administrator must first configure the BOOTP server using the MAC address See BOOTP on page 3 11 Lr 3 E lt gt a 3 2 o Pl 5 Enter the IP Address Use the key to change the number Use the gt key to move to the next number Use the Down key to move to the next address 6 Enter the subnet mask using the same procedure 7 Enter the gateway address 8 Press OK when complete to save the changes or press Quit to exit the menu and not save the changes A message will display to confirm the changes you have entered or alert you if the changes have not been saved 9 Enter the designated IP address into the web browser to launch the Web Based Library Administrator pages Example 1 All modes Manual DHCP or BOOTP IP address 15 28 33 12 http 15 28 33 12 e Example 2 Manual and BOOTP only Device name library1 http Aibrary1 Chapte
82. ayed in the event log that reports drive errors online offline transitions drive cleaning and other information F fabric Switched interconnect methodology that supports high speed data routing in Fibre Channel networks Fibre Channel A switched protocol that allows concurrent communication among workstations supercomputers mainframes data storage devices and other peripherals Fibre Channel is capable of transmitting at rates exceeding one gigabit per second in both directions simultaneously Glossary 1 Fibre Channel Arbitrated Loop FC AL Topology that provides a low cost solution for attaching multiple Fibre Channel ports in a loop without switches front panel display An LCD liquid crystal display equipped with five soft keys mounted on the front of the library that controls all library functions G GBIC Gigabit Interface Converter H hard errors Electronic errors in library functions that cannot be recovered These errors are recorded in the hard error log HBA Host Bus Adapter A circuit board residing in the host system that handles requests to and from the host system and the library May also be referred to as a host interface card home screen The view on the front panel display that provides status information after the library has been powered on Also the default view to which the display returns after being left idle after approximately three minutes host One or more comp
83. card 4 Fibre Channel interface optional Slave controller card Library expansion card Empty drive bay Oo 1 oo C Power supply standard or redundant Product information labels Q0 amp Chapter 4 Q0 amp gt 29 Q0 G Yo 2 3 3 4 53 Bunooyssjqnoly 8 s4013 Understanding Errors and Troubleshooting Removing and Replacing Drive Modules Removing and Replacing Drive Modules This section explains how to replace a drive module in the following situations The library is not connected to the host The host cannot access the library The library can be powered on or off during drive replacement The library is connected to the host The library is connected to the host and the backup software can access the functional drives Drives can be replaced without disabling or interrupting most functions of the library This feature must be supported by the backup software Drive Replacement Overview 1 Determine which drive has failed if you are replacing a failed drive 2 Unlo
84. ccurred on a drive Check the Drive Event Log from the front panel or RMC Web Based Library Administrator pages for possible causes Contact your service representative Drive not on Fibre Channel Drive s are detected by library controller but are not detected by any of the Fibre Channel interfaces Verify that this is your intended configuration Verify that there are no broken or bent pins on the SCSI cables Tighten all SCSI cables and power cycle the library If problem persists replace the SCSI cables Contact your service representative Firmware update needed A library component has firmware that is different from Update library firmware See page 4 60 the rest of the library Library fan A library card cage fan has e Power cycle the library failure failed i e Contact your service representative Magazines Library could not detect all the Ensure that all magazines are missing magazines present and correctly installed See Removing Replacing a Magazine on page 2 12 Door open One or more tape doors are e Ensure that doors are closed open The library robotics will not move until the door is closed Chapter 4 Table 4 1 Partial Availability Conditions Understanding Errors and Troubleshooting Understanding Error States Library Status Cause Solution Incompatible The magazine is incompatible e Ensure that you use the c
85. controller to drive 1 Appropriate SCSI terminator SCSI cable from bus 1 on the Fibre Channel interface to drive 1 SCSI cable from bus 2 on the Fibre Channel interface to drive 2 Oo ao 1 05 aj AJ N e SCSI cable from bus 2 on the Fibre Channel interface to drive 4 m o SCSI cable from bus 1 on the Fibre Channel interface to drive 3 mM mM SCSI cable from bus 2 on the Fibre Channel interface to drive 6 M N SCSI cable from bus 1 on the Fibre Channel interface to drive 5 m w SCSI cable from bus 2 on the Fibre Channel interface to drive 8 rw SCSI cable from bus 1 on the Fibre Channel interface to drive 7 n Ol SCSI cable from bus 2 on the Fibre Channel interface to drive 10 ren o SCSI cable from bus 1 on the Fibre Channel interface to drive 9 m 1 SCSI cable from bus 2 on the Fibre Channel interface to drive 12 n oo SCSI cable from bus 1 on the Fibre Channel interface to drive 11 1 20 Chapter 1 Getting Started Getting Started Installing the Library for Authorized Service Personnel only Werer Woe Was oH ES E b Y f a e ls 2 ed L Ban H S LAN Fibre Channel Connections Model 12 140 Figure 1 6 1 21 Chapter 1 Getting Started Configuring th
86. copper and are not susceptible to electromagnetic interference Optical cables also reduce electromagnetic radiation to help meet FCC regulations Addressing Fibre Channel addressing has the following advantages over SCSI Provides a larger number of addresses 16 million Fabric or 127 FC loop compared to 16 SCSI e Detects address conflicts can automatically assign new addresses when conflicts occur Tracks devices or nodes via the WWN C 12 Appendix C Introduction to Fibre Channel Fibre Channel Technology During normal operations device addresses do not change Fibre Channel addresses can only change when device communications are disrupted Consequently system software does not need to spend extra time during normal operations to keep track of device addresses All Fibre Channel devices are identified using their WWN The WWN is used by system software to locate devices independent of how they are connected to the system so that the software does not need to be reconfigured every time the system is reconfigured Also being able to track devices helps prevent losing or damaging data by accidentally accessing the wrong device in the system This is a very important requirement for the development of the SAN Storage Area Network systems Common Problems with Fibre Channel Fibre Channel accommodates many protocols and physical interfaces but problems can occur with the following Physical connections Laser
87. de labels on your tape cartridges Your host software may need to keep track of the following information and the associated bar code Date of format or initialization Cartridge owner such as group or department e Storage purpose If the host software does not keep track of this information create a method for doing so Chapter 2 2 9 Lr ez i lt e me it gt 7 NOTE Library Operations Using Tapes Bar code labeling requirements vary and are dependent on the type of tape drive used with your library For more information on these requirements see Appendix D Maintaining Tape Cartridges DO NOT Expose tape cartridges to magnetic fields e Leave cartridges in the drive when library power is off Expose cartridges to extreme temperatures or humidity For acceptable operating and storage temperatures refer to the documentation provided with your tape cartridges Expose cartridges to moisture or direct sunlight e Drop the tape cartridges or subject the cartridges to any physical shock Open the tape cartridge lid and expose the tape to possible contamination or physical damage Touch the tape surface Take the tape cartridges apart Use graphite pencils water soluble felt pens or other debris producing writing instruments to label tape cartridges Erase a label replace it instead e Remove dust on the outside of tape cartridges with a damp clot
88. does not detect the library Ensure that the HBA type matches the library type single ended SCSI LVDS or HVDS Check that the library is terminated and properly cabled Ensure that the terminator is compatible with the library HVDS LVDS or single ended SCSI Check that the library is recognized on the operating system see page 1 22 Check that the backup software is compatible with the library Check that the device is properly installed and configured using HP Library amp Tape Tools available from www hp com support TapeTools Power cycle the library and power down the host Wait until the library completes its power cycle before powering up the host Check for SCSI ID conflicts see page 3 19 If using Fibre Channel make sure you power on the devices in the correct order switch hub library host Contact your service representative Network Monitoring The RMC Web Based Library Administrator interface is slow in updating the web pages or does not display clearly Check your computer s display settings For best results make sure the display resolution is set to 800 x 600 and the color palette is set to 65535 colors or higher To speed up the display of pages be sure to bypass proxies for local access by listing the domains to exclude in the Connections Advanced page of the browser options Check your browser s caching options to ensure the browser is looking for newer versions
89. drive displayed cleaning procedure on page 2 15 e Ifthe icon is displayed again within a short amount of time replace the data cartridge Cannot load the cleaning e Ensure the cleaning cartridge cartridge matches your drive type Cleaning cartridges are unique for each drive technology D 28 Appendix D Table D 12 LTO Cartridge Memory LTO CM Issues Drives and Media HP Ultrium Drives amp Media The LTO CM stores information that is normally stored in the header at the beginning of the tape including identification and usage information such as the number of times the cartridge has been loaded when it was last cleaned and error logs If the LTO CM becomes damaged you may experience difficulty with the cartridge LTO CM Issues write protected is rejected in multiple known good drives Problem Cause Solution A new data LTO CM has failed Replace data cartridge cartridge that is or is damaged write enabled is rejected by the drive A new data LTO CM has failed Replace data cartridge cartridge that is and the drive has found no data to recover A cartridge that has data written to it and is write enabled is rejected by the drive LTO CM has failed or is damaged The data can still be recovered Contact your support representative for more information After data recovery replace the cartridge A cartridge that has data written to it and is write protec
90. e Reading the tape again e Ifthe data cartridge can be read backup data from the damaged cartridge to another cartridge and discard the damaged one A brand new data Clean the outside of the data cartridge is used and the cartridge using a damp cloth clean drive icon is displayed Clean the drive using the drive cleaning procedure on page 2 15 e Ifthe icon is displayed again within a short amount of time replace the data cartridge Cannot load the cleaning Ensure the cleaning cartridge cartridge matches your drive type Cleaning cartridges are unique for each drive technology iw Ef lt 7 Qo rr a D Appendix D D 17 Table D 7 Drives and Media Quantum DLT Drives amp Media Media Issues Table D 7 describes situations you may encounter with media and how to resolve them Media Issues Problem Solution Cannot load tape into drive Ensure your media and format type matches your drive type See Using DLT Tape Cartridges on page D 7 Tape has circular wear patterns around the hub The drive hub may not be engaging the tape hub properly Discard the tape and contact your support representative Error message appears Drive rejected load of tape error code 101 qualifier 65 H Retry the operation If you continue to get this error replace the tape cartridge If data recovery is needed contact your support represe
91. e download command will prompt the user to enter the fully qualified filename exit Exits the interactive section inquiry Performs a SCSI inquiry help Displays this list of commands logs Displays log pages motioncheck Performs basic tape movement functions prevallow Provides capability to prevent or allow tape removal rewind Rewinds tape to BOT suspend Suspends the current diagnostic process tur Performs a SCSI Test Unit Ready workout Performs a Write Read test with data compression 4 50 Chapter 4 CAUTION CAUTION Understanding Errors and Troubleshooting Removing and Replacing Cards Removing and Replacing Cards This library contains very sensitive electrical components It is important to follow the proper procedures to prevent electrostatic discharge ESD Use wrist grounding straps and anti static mats when removing and replacing cards and major assemblies Failure to follow proper procedures could lead to intermittent failures or premature hard failures The Fibre Channel printed circuit boards may contain a laser system GBIC or GLM module that is classified as a Class I Laser Product under a U S Department of Health and Human Services DHHS Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968 and EN60825 1 A11 safety of laser products The compliance statement is located on the module Removing a Card Before powering the library off
92. e ELS NER ettet Semet tee dece S ee PU ete 2 4 Front Panel Display Conventions 000 c cece ee 2 5 Front Panel Status Information Home Screen 0 000 c eee eens 2 5 Status Bat pe At we Ses Ree b E AN Ace Shines lila ae 2 6 Understanding the Menu Structure 2 0 0 0 ccc eee eens 2 8 Using Tapes S 3 4eREG pTeGeuiesbes UEWRIUP GR VER UU ERBUERIGI ape 2 9 Write Protecting Tape Cartridges 0 ccc cee eens 2 9 Labeling Tape Cartridges 0 0 ccc nent nent eens 2 9 vii Contents Maintaining Tape Cartridges 0 0 0 eee een eens 2 10 Accessing Tapes in the Library llle 2 11 Magazine Access do Wa ERA tea a ive wa d Ru eina a ees 2 11 Mailslot ACCESS outre me Rte Ue db meide eg oe depen les 2 13 Drive and Tape Operations 0 ccc eee e nee nas 2 14 Loading a Tape Into a Drive 1 0 0 0 een nee ene 2 14 Unloading a Tape from the Drive 20 0 2 15 Cleaning a Drive iis elei a io ei NG Re ee ae 2 15 Moving Tapes Between Slots 0 ccc cece teen teens 2 16 3 Library Administration Chapter Overview ovea ya Sans dE DER ek Eee OAS 3 2 Configuring the Library 0 0 00 ccc er rs 3 3 Enabling and Changing the Password 0 0 cc cece cee nett ees 3 5 Configuring the Mailslot 0 0 0 ccc eee hn 3 6 Using the Remote Management Card 0 0 cece een nes 3 9 OyerylewW sivo Leda E Sadie es edP Ta m hha CERE TR eT 3 9 Dynamic H
93. e Host System Configuring the Host System Once the library is connected to a host the Windows NT Sun Solaris HP UX and MPEAX operating systems must be configured to recognize it The procedures are different depending on the host system Windows NT For Windows NT operating systems perform the following operating system configurations Install the appropriate host bus adapter s e Install the corresponding drivers for the interface card s e Install the backup software To verify the installation look for the library and drive after powering up the host Go into Settings gt Control Panel gt SCSI Adapter e You can also check your installation on Windows NT with HP diagnostic utilities available from www hp com go support See the Downloads and Drivers section for your library model Run a test backup to ensure that all components are properly configured Sun Solaris For Sun Solaris operating systems perform the following operating system configurations e Install the appropriate host bus adapter s e Install the corresponding drivers for the interface card s e Install the backup software To verify the installation look for the library and drive after powering up the host 1 Close all open applications and exit the Common Desktop Environment CDE 1 22 Chapter 1 NOTE Table 1 6 Getting Started Configuring the Host System 2 Type init 0 at any prompt This will shut
94. e Personnel only Preparing the Host for Installation Ensure that you have a host bus adapter card that is compatible with the library Install the SCSI host bus adapter card s and compatible driver s Refer to the host computer user manual and host bus adapter card instructions and follow these general steps 1 When the host is powered on install software and or driver s into the host that are compatible with the library 2 Ifthe host computer is connected to a network check with the system administrator before turning off power 3 Properly power off all peripheral devices connected to the host computer 4 Power off the host User proper procedures to prevent electrostatic discharge ESD Use wrist grounding straps and anti static mats when removing internal components Make sure that the host computer has an appropriate number of card expansion slots available for your library model Ensure the host bus adapter card is supported by your backup software application For optimum performance there should be a maximum of one tape drive per bus HP supports up to two drives per SCSI host bus adapter but recommends only one drive per bus If compression is used when attaching two drives per bus keep in mind the combined transfer rate of the drives must not exceed the throughput of the host bus adapter used Refer to Appendix and the ANSI SCSI cable specification for more information on SCSI cable length requireme
95. ece eee eee 4 41 Table 4 14 Drive Expert Tool Command 00 cc eee eee 4 42 Table 4 15 Robotic Controller Expert Tool Command 0005 4 44 Table 4 16 SCSITAC Interactive Commands 0 00 leere 4 49 Table 4 17 SCSIDLT Interactive Commands 00 0c eee ee eee 4 50 Table 4 18 Library Card Positions llle en 4 53 Tables Table A 1 Environmental Specifications 0 0 0 e eee eee eens A 3 Table A 2 Common Library Specifications 0 000 A 4 Table A 3 Unique Library Specifications onono 0 00 cee eee ee eee A 5 Table A 4 SCSI Cable Specifications 0 0 0 0 A 7 Table A 5 Fibre Channel Cable Specifications 00 0c eee eee eee A 7 Table B 1 Hardware Service Contracts 0 0 0 cece eee ene enes B 3 Table B 2 Response Level Upgrades 000 cece eee eens B 4 Table C 1 Fibre Channel Topologies 00000 cece eee eee eee C 7 Table D 1 Drive Format Compatibility 0 0 0 0 0 ccc cee ee D 3 Table D 2 Data Cartridge Compatibility Unformatted s D 3 Table D 3 Cleaning Cartridges 0 0 00 eee D 4 Table D 4 DLT Drive Specifications 0 0 ccc eee e D 5 Table D 5 DLT Media Specifications 0000 cece eee eee ees D 6 Table D 6 DLT Cleaning Issues 0 00 ee eee III D 17 Table D 7 Media Isg 68 2c y vio asu aera i Y eee ESE See e eu ud D 18 T
96. econd Wide 10 MB second Wide Single Ended 3 meters 6 meters Low Voltage 12 meters 12 meters Differential High Voltage 25 meters 25 meters Differential 3 NOTE Ensure that all cables conform to the ANSI SCSI specifications A Fibre Channel Cables a Table A 5 Fibre Channel Cable Specifications S Pl 7 Cable Maximum supported length 50 125 fibre optic cable 500 meters 62 5 125 fibre optic cable 175 meters Appendix A A 7 Technical Specifications Drive Media and Bar Code Specifications Drive Media and Bar Code Specifications For drive media and bar code specifications see to Appendix D A 8 Appendix A Customer Support e c 7 3 7 o c ke o Appendix B B 1 Customer Support Registering Your Product Registering Your Product Registering your product ensures fast and easy access to Hewlett Packard Customer Support There are three ways to register On our web site http www hp com support tape libraries By fax US 1 877 840 3638 Toll Free International 970 350 5121 Pre paid mail Mail the registration card attached to this manual HP Customers who register join a select group who register to receive B 2 Technical support updates Special Hewlett Packard offers Direct to you details on Ideas and ways to use your new HP SureStore E Tape Library Other exciting HP products News on emerging technologies Appendix B Customer S
97. ed to a single port on the hub in order to make a connection to the loop To make larger loops ports on a hub can be connected to ports on other hubs Because all ports on a hub are connected in a loop when hubs are connected together all ports on Appendix C C 9 jauueyd 9Jqi4 NOTE Introduction to Fibre Channel Fibre Channel Technology the combined hubs still form one loop This is called cascading hubs See Zoning on page C 11 for dividing Fibre Channel topologies within the same physical configuration Some hubs do not work with more than a certain number of hubs cascaded in a series Typically the maximum number of hubs between any two devices is three due to a lack of good signal regeneration If too many hubs are cascaded the Fibre Channel signal degrades to the point where data is not being transferred reliably In addition to physically creating a loop with its ports hubs also provide isolation for failed or disconnected ports Hubs allow loops to be created without requiring that all ports are connected and all devices are turned on Hubs also allow loops to be created using more than one type of connection media For example all Fibre Channel devices within buildings can use a short wave optical connection and a long wave connection can be used between buildings The disadvantage of hubs is in the area of performance Only two devices on an arbitrated loop can communicate at the same time As a result the
98. ee een 4 5 Soft Recovered Errors 0 cece tence tence een eens 4 6 Partial Availability State rca e EXER EE E Cae a a etes 4 8 Hard Unrecovered Errors 0 0 cece eee ne ene n eens 4 13 Clearing the Failed State 0 0 0 ccc eee ene eens 4 14 Host Software and Media Errors 0 00 c eee eect eens 4 15 Backup Software Errors 0 0 ce ence een ee nns 4 16 Interpreting Library LEDs 0 m e 4 17 Troubleshooting Common Problems 0 00 cece cece eene 4 28 Diagnostic Support Toolse rori raa eo aa EE eee een een eens 4 35 HP Library amp Tape Tools 2i dele Ed RA EI eee eyed ex RH 4 35 Support Tools Manager STM sleeeeeee ne 4 36 Overview of STM Menu Structure 1 0 0 0 0 ccc eee 4 37 Performing Operations 0 rrea E a aaa hh 4 38 Using the STM Tools ceirean a E Bac uer Rep Ra 4 38 Reviewing Logs edu sea Re n ea e RA Sata ace Ria RR s 4 39 Types of STM Tools for Tape Libraries 0 ananunua nannaa 4 41 Expert Toolse x eere WE XO ase eae ea wee A RS cce dg Cu S 4 42 SERIEM rp 4 48 SCSITAC Sections sh nets Sosa uten Ense eked OE MR ERE EY 4 49 SCSIDLT Sections see eo ia e a hh e 4 49 Removing and Replacing Cards 0 anaana aeaaeae 4 51 Removing Card s s his daas e 9 educ ERG eiaud dada oes A RA 4 51 Replacinp a Card tices ec te EL DELI EE RR tee 4 52 Removing and Replacing Drive Modules 0 0 ccc een eens 4 54 Drive Replaceme
99. efault SCSI IDs 3 20 degaussing D 21 DHCP 3 10 3 13 diagnostic support tools 4 35 4 50 diagnostic tools 4 35 differential glossary 1 differential SCSI glossary 1 DLT 4000 D 3 8000 D 3 barcode labels D 11 D 12 cleaning cartridge D 12 cleaning problems D 17 format D 3 inspecting media D 7 D 8 interface types D 5 media cartridge life D 6 Index Index removing a stuck tape D 16 rewinding a stuck tape D 14 D 15 troubleshooting drives D 14 D 18 using tape cartridges D 7 DLT 7000 D 3 downloading firmware 4 60 drive glossary 1 cleaning 2 15 drive cleaning glossary 1 drive firmware 4 60 drive module glossary 1 installing into library 4 58 removing from library 4 56 replacement overview 4 54 taking drive offline 4 55 unloading tape 4 55 drive operations 2 14 drives compatibility D 3 daisy chaining 1 10 DLT cleaning problems D 17 removing a stuck tape D 16 rewinding a stuck tape D 14 D 15 troubleshooting D 14 D 18 media format D 3 Ultrium cleaning problems D 28 rewinding a stuck tape D 27 troubleshooting D 27 D 28 E electro static discharge ESD protection 1 10 1 17 electrostatic discharge during service prevention 4 51 environmental specifications A 3 error states 4 5 4 16 errors categories 4 4 connection 4 15 differences 4 5 4 16 environmental 4 15 hard 4 13 host 4 15 soft 4 6 types 4 4 errors hardware 4 28 4 34 ESD
100. egistration documentation and partner information Dynamic Host Configuration Protocol DHCP DHCP allows a DHCP server to dynamically assign IP addresses to any DHCP client that requests one The DHCP server usually has a limited set of IP addresses and assigns them on a first come first serve basis When a DHCP client boots up it will broadcast a DHCP request over TCP IP If a DHCP server is present that server will respond to the DHCP client with an IP address subnet mask and gateway This response also includes a lease or expiration time for the IP address being assigned If the DHCP client then wants to use this address the client must acknowledge the server s response and then periodically renew the lease on that IP address If the lease expires the DHCP server is free to re issue that IP address to another DHCP client DHCP only manages dynamic allocation of IP addresses Assigning device names with DHCP is not recommended 3 10 Chapter 3 Library Administration Using the Remote Management Card BOOTP BOOTP is similar to DHCP in that a BOOTP server dynamically assigns an IP address to any BOOTP client that requests one The difference is that your system administrator must preconfigure the BOOTP server for the library The system administrator assigns a permanent IP address to the library s MAC address When the library is booted the BOOTP server responds and assigns the permanent address to the library The IP address
101. el Menu Structure 0 ccc cece eens 2 8 Figure 2 6 Removing Replacing a Magazine 00 cece ce eens 2 12 Figure 3 1 Model 12 140 Mailslot Door 0 0 c ccc eee 3 6 Figure 3 2 RMC Web Interface 1 0 0 0 ccc cee eee e ene 3 9 Figure 4 1 Using the Soft Error Log 20 0 ccc eee eens 4 7 Figure 4 2 Ribbon Cable and Connector 0 0 e eee eens 4 56 Figure 4 3 Removing a Drive 00 ees 4 57 Figure 4 4 Installing a Drive Module 0 0 00 ccc eens 4 58 Figure D 1 Leader in Correct Position Hub and Door Lock Tab D 8 Figure D 2 DLT Write Protect Button Settings 0 0 cc eee eee D 10 Figure D 3 Proper DLT Label Position 0 0 00 c cece eee D 11 Figure D 4 Loading DLT Tapes into a Magazine lees D 13 Figure D 5 Rewinding a Tape in the DLT Drive Module D 15 Figure D 6 Spring Loaded Latch and Thumb Wheel 05 D 16 Figure D 7 Ultrium Format Trademark lees D 20 Figure D 8 Ultrium Write Protect Button Settings 0 000000 eee D 22 Figure D 9 Proper Ultrium Label Position 0 0 00 cece eee D 23 Figure D 10 Loading Tapes into a Magazine 0 cece eee D 26 XV Figures xvi Q D 2 5 e Y 5 3 D Getting Started Chapter 1 1 1 Getting Started Chapter Overview Chapter Overview This chapte
102. epresentative For information on upgrading drive firmware see page 4 60 Manually Rewinding a Stuck Tape Before manually rewinding a stuck tape attempt to eject the tape using the tape library front panel remote management card Web Based Library Administrator pages and your host backup software Before manually rewinding a stuck tape you must first remove the drive module from the tape library Refer to Removing a Drive Module on page 4 56 After removing the drive module view the drive hub through the clear plastic to determine if the tape has been rewound If the tape has not been rewound follow the steps below and refer to Figure D 5 on page D 15 The DLT drive does not automatically eject a cartridge if a power failure occurs D 14 Appendix D Drives and Media Quantum DLT Drives amp Media 1 Place the DLT drive module on its top side so that the bottom of the drive module is facing up 2 Insert a Phillips 2 screwdriver in the rewind hole on the bottom of the drive module and engage the screw NOTE Gently move the ribbon cable to one side of the rewind hole if necessary 3 Turn the screwdriver counter clockwise to rewind the tape Continue rewinding until the leader is seated in the tape cartridge CAUTION Do not use a power screwdriver as damage may result to the tape Figure D 5 Rewinding a Tape in the DLT Drive Module iw A lt o Qo D
103. er problems you may encounter If you experience problems not covered by these manuals contact your support representative For information on upgrading drive firmware see page 4 60 Rewinding Removing a Stuck Tape If a tape gets stuck in the drive attempt to eject the tape using Tape library front panel Remote management card Web Based Library Administrator pages e Host backup software If these attempts are not successful contact your support representative Appendix D D 27 iw A lt o Qo D a D Table D 11 Drives and Media HP Ultrium Drives amp Media Ultrium Cleaning Issues Table D 11 describes potential issues with cleaning cartridges and how to resolve them Ultrium Cleaning Issues Problem Solution Recurring cleaning e Ifthe message reappears after message cleaning the drive the front panel display will indicate the need to replace the cleaning cartridge e Replace the existing cleaning cartridge with a new one e Ifthe message reappears when a particular data cartridge is used verify that the data cartridge is readable by Clearing the error message Reading the tape again e Ifthe data cartridge can be read backup data from the damaged cartridge to another cartridge and discard the damaged one A brand new data Clean the outside of the data cartridge is used and the cartridge using a damp cloth clean drive icon is e Clean the drive using the
104. er sites up to 50 miles 80 km from a primary HP Support Response Office Appendix B B 3 Customer Support Service Contracts Table B 2 Response Level Upgrades Option Description 07A Upgrades warranty response to the 02A response level 07C Upgrades warranty response to the 02C response level 07G Upgrades warranty response to the 02G response level 07V Upgrades warranty response to the 02V response level 07X Upgrades warranty response to the 02X response level B 4 Appendix B Customer Support Information Needed for Support Information Needed for Support Before contacting your HP service representative please have the following information ready Model number and drive type for your library Serial number see Library Information on page 3 24 Drive type s e Error codes and error code qualifiers e Revision number for library and drive firmware see page 3 28 e Brand and model of your host computer e Brand and model of your SCSI or Fibre Channel host adapter e Library drivers and backup software that you are using and the version number s Backup Software Support While the library product itself is supported by Hewlett Packard all software products are supported by individual software vendors When contacting the software vendor for support you will need the following information e Your name and telephone number e Product name release number operating
105. es that the Fibre Channel device obtained an AL PA on the loop and is ready to send and receive data A loop down condition indicates that the device did not successfully connect to the loop Fibre Channel devices will continuously try to re establish a connection to the loop The user may use the management facilities of a hub switch or HBA to help identify the cause of a loop down condition If a loop down condition occurs it is likely that device operations have been disrupted or aborted Some host applications may not be able to automatically recover from this state Also some hubs and switches have the ability to add or remove devices to prevent disruptions Hubs and Switches Hubs and switches are used to create different Fibre Channel topologies Hubs create arbitrated loops and switches create fabrics The external physical cable configuration is the same for both hubs and switches Both use a physical star configuration with one device at the end of each leg of the star Hubs and switches differ in the way that their ports are connected to other ports internally Hub connections are less complex than switch connections and as a result hubs are less expensive to design and build Switches however provide higher performance and connectivity Fibre Channel ports on a hub are connected together in a serial fashion with the output of one port connected to the input of the next creating a loop Each Fibre Channel device is connect
106. es the hardware and assists X E in reproducing intermittent z problems o fo Diagnostics Tests a device and isolates a X X g failure to the most likely FRU a Expert tools Interactive tool that assists in X X troubleshooting Firmware update Interactive tool that updates the X X tools firmware NOTE Within STM the robotics component of a library is represented with an icon or text identifier of SCSI Media Changer The tape drive is represented with an icon or text identifier indicating the type of drive Chapter 4 4 41 Understanding Errors and Troubleshooting Diagnostic Support Tools Expert Tools Within an expert tool select a category and command for the tool to execute e Drive tool see below e Robotics controller tool see page 4 44 e Firmware update tool see page 4 47 Drive Tool Table 4 14 lists expert tool categories and the specific commands that are applicable to tape drives Table 4 14 Drive Expert Tool Command Category Command Effect File Save As Save contents of menu window to a file Print Print contents of menu window Exit Exits the drive expert tool Logs View Logs Displays various drive log pages Clear Logs Clears various drive log pages Pull Trace Logs Displays trace logs DDS only Info Describe or Displays general drive information Drive Info SCSI Inquiry Info DLT only Displays SCSI inquiry page information
107. evices connected through a series of fabric switches similar to an Ethernet network e Supports multiple devices without limiting performance High cost per port Appendix C C 7 m oy S o I gt D 5 5 o Introduction to Fibre Channel Fibre Channel Technology Addressing Device Addresses on a Fibre Channel Loop Each device on a Fibre Channel Arbitrated Loop FC AL has a unique address known as the Arbitrated Loop Physical Address AL PA There are 126 valid AL PAs that correspond to the 127 devices allowed on a Fibre Channel loop with values between 0 255 not all values are valid The address index also represents the device s address Address indexes are used on devices where external switch settings determine the AL PA Each number between 0 126 corresponds to one physical address Address Assignments Soft addressing and hard addressing are used to assign a unique AL PA to each device A device using soft addressing will take the first available AL PA as its own If the device is later power cycled it might select a different AL PA Although soft addressing has an easy loop setup many host systems including HP UX and Windows NTTM lack the ability to track such dynamic address changes Hard addressing solves the problem of dynamically changing AL PAs but requires more user intervention to set up The user must select an AL PA for each device When the device is connected to a loo
108. ew ota aa RR EX MIR SA Aa Rime ae C 12 Addressing 5x 2 sesh hoa hes Shae Wo ee ee Re ee Re C 12 Common Problems with Fibre Channel 0 0 0 0 ccc cece eee C 13 Physical Connections poes es y an a cc eer C 13 Laser Power Control Systems 0 0c cece eee nas C 14 Error Recovery Goes o eet ntt tater e Uie EP eet sre DOS Ue et doe Ie M ce C 14 D Drives and Media Appendix Ovetview sss rrerr teri Urri Reba ee REA REESE REP D 2 Drive Technologies and Compatibility nananana nannan D 3 Format Compatibility i eva ue ea Rh e baa RA EAR REA E D 3 Media Compatibililty 5 5 oci ELS Re MARRE Yu E ee D 3 Quantum DLT Drives amp Media lleleeeee eee D 5 DLT Drive and Media Specifications 0 0 cc eens D 5 Using DLT Tape Cartridges 0 0 0 ccc cence hn D 7 Inspecting DLT Cartridges 0 0 0 ccc eee nee nas D 7 Write Protecting DLT Cartridges 0 c cee eens D 9 Using DLT Cartridge Bar Code Labels 0 0 cece eens D 11 DLT Cartridge Bar Code Specifications 0 000 eee eee eee D 12 Using DLT Cleaning Cartridges nuanua cece nee D 12 Loading DLT Cartridges into a Magazine 0 cece cee eee D 13 Troubleshooting DLT Drives ssi crrr an A eee eens D 14 Manually Rewinding a Stuck Tape 0 0 cece cece nee ene D 14 Removing a Stuck Tape 0 cee eee eens D 16 DLT Cleaning S 8u68 2 y ERRARE RR hare e D 17 Media Issues ERR sePRR
109. formation labels Q0 amp 29 Q0 G Q0 amp 00 amp 29 Chapter 1 NOTE CAUTION Getting Started Installing the Library for Authorized Service Personnel only peueis bumes5 SCSI Cable Connections Refer to Fibre Channel Cable Connections on page 1 16 if the library is configured with Fibre Channel This section illustrates a standard SCSI configuration that produces a high level of data storage performance one SCSI host bus adapter for each drive in the library with the library controller daisy chained to the first drive HP supports up to two drives per SCSI host bus adapter but recommends only one drive per bus If compression is used when attaching two drives per bus keep in mind the combined transfer rate of the drives must not exceed the throughput of the host bus adapter used or performance will be degraded Connect the library as follows refer to Table 1 4 on page 1 15 1 Properly power off all peripheral devices connected to the host computer 2 Power off the host If the host is connected to a network check with the system administrator before turning
110. g Error States Table 4 1 Partial Availability Conditions Library Status Cause Solution Fibre Channel Fibre Channel interface failed e Verify that proper SCSI interface failed power up test Usually due to problems on the SCSI bus such as an LVDS drive or terminator on an HVDS bus etc terminators and or tape drives are attached to the Fibre Channel interface and then reboot the library Power cycle the library Contact your service representative Power supply fault Library detected one or more redundant power supplies in a failed condition Determine which power supply has failed See page 4 27 for LED status information Contact your service representative to replace the power supply Chapter 4 Understanding Errors and Troubleshooting Understanding Error States Hard Unrecovered Errors When a hard error occurs the front panel will display an error message that indicates the problem and the LED bar will be flashing amber You cannot operate the library until this error is resolved TIP This information can also be found in the latest entry of the hard error log View the hard error log to see the sequence of error events and more information on resolving the error condition To view this log access the following menu path from the front panel or press the center icon button Main Menu gt Information gt Library Information gt Hard Error Log
111. g Up the Library 1 Carefully move the library to the installation location see Choosing a Location on page 1 6 2 Lower the library s leveler feet using a 1 2 inch open end wrench 3 Secure the library to the floor optional Figure 1 2 illustrates the library cabinet hole pattern for attaching floor mounting brackets The pattern is repeated on the front and rear of the cabinet base All holes are threaded 1 4 20 Figure 1 2 Library Cabinet Hole Pattern o o o o 28 54 mm z 15 24 mm 152 10 mm 15 24 mm 1 8 Chapter 1 Getting Started Installing the Library for Authorized Service Personnel only peueis bumes5 4 You can use the pallet shipping brackets that previously secured the library to the pallet to mount the library to the floor see Figure 1 3 These brackets may have been stored with the library packaging materials e Usea 7 16 socket wrench to attach the two bolts that secure each bracket to the library e Use a 9 16 socket wrench to attach the two bolts that secure each bracket to the floor Figure 1 3 Attaching the Pallet Shipping Brackets for Mounting 7j Wd ea Tl 7 C f ly IM M A Mf 741 417 yi f WW ud Wd 7 d La f LA Aa Chapter 1 1 9 NOTE Getting Started Installing the Library for Authorized Servic
112. g a Host Diagnostic Utility drive and library firmware You can download library and drive firmware using a host based diagnostic utility These utilities may already be installed on your host If not you can access them from HP Support at www hp com go support First select your product and then select Downloads amp Drivers Using HP Library amp Tape Tools Windows only Online help and instructions are included with HP Library amp Tape Tools The firmware download procedure involves these simple steps 1 Run the HP Library amp Tape Tools utility 2 If prompted to download new firmware from the website select Yes otherwise select Get Firmware from Web under the File menu 3 Select the firmware revisions for the library and drive that you would like to download firmware to and then select Download The firmware file s will be copied into the firmware folder of the HP Library amp Tape Tools utility 4 Select the library in the By Product device list and then select the Firmware tool The latest revisions available for the library and drive will automatically be selected m x fe 7 Qo E fe c Fa I 7 gt e 2 gt e 5 Select Start Update to update the firmware for the library and or drive Using Support Tools Manager HP UX and MPE iX only The Firmware Update Tool within Support Tools Manager allows you to download firmware directly from the host See Support Tools Manager
113. ge compatibility D 3 DLT D 4 D 7 cleaning problems D 17 Ultrium D 4 D 21 cleaning problems D 28 using DLT D 12 using Ultrium D 25 cleaning tape glossary 1 cleaning drive glossary 1 clearing a partial availability state 4 8 clock setting 3 22 common problems with fibre channel C 13 compatibility cleaning cartridges D 3 drives D 3 format D 3 media D 3 read compatible D 3 write compatible D 3 components supplied 1 4 configuration information 3 27 3 28 configuring host system 1 22 1 32 configuring the library 3 3 connections fibre channel 1 16 1 20 remote management card 1 20 SCSI 1 20 connectivity troubleshooting 4 15 conventions front panel display 2 5 tape slot numbering 2 5 typographic conventions 2 5 customer support B 2 B 6 D data cartridge bulk erasing Ultrium media D 21 compatibility D 3 degaussing Ultrium media D 21 DLT D 3 D 7 description D 6 dimensions D 6 length D 6 loading into magazine D 13 removing a stuck tape D 16 rewinding a stuck tape D 14 D 15 DLT Type IIIXT D 3 D 6 DLT Type IV D 3 hub D 8 inspecting DLT D 7 D 8 leader D 7 maintaining Ultrium D 21 Ultrium D 21 description D 20 dimensions D 20 length D 20 loading into magazine D 26 rewinding a stuck tape D 27 using DLT media D 7 write protecting DLT D 9 write protecting Ultrium D 22 data storage performance 1 10 1 13 default configuration settings 3 4 d
114. ght 8 native library only Consumption net packaged z 2 Model 4 100 A ke DLT 4 TB Typical 425W 213 kg 275 kg 2 55 000 hours HP Ultrium 10 TB Max 450W 470 lbs 605 lbs g Model 6 100 S DLT 4 TB Typical 565W 222 kg 284 kg 55 000 hours HP Ultrium 10 TB Max 600W 490 lbs 625 lbs Model 6 120 DLT 4 8 TB Typical 590W 263 kg 325 kg HP Ultrium 12 TB 50 000 hours ray g25W 580 Ibs 715 Ibs Appendix A A 5 Technical Specifications Library Specifications Table A 3 Unique Library Specifications Capacity MTBF Power Weight Weight native library only Consumption net packaged Model 6 140 DLT 5 6 TB Typical 615W 304 kg 365 kg 45 000 hours HP Ultrium 14 TB Max 650W 670 lbs 805 lbs Model 8 140 DLT 5 6 TB Typical 755W 313 kg 374 kg 45 000 hours HP Ultrium 14 TB Max 800W 690 lbs 825 lbs Model 10 140 DLT 5 6 TB Typical 895W 322 kg 383 kg 45 000 hours HP Ultrium 14 TB Max 950W 710 lbs 845 lbs Model 12 140 DLT 5 6 TB Typical 1035W 331 kg 392 kg 45 000 hours HP Ultrium 14 TB Max 1100W 730 lbs 865 lbs A 6 Appendix A Technical Specifications Cable Specifications MM Cable Specifications SCSI Cables Table A 4 SCSI Cable Specifications Interface Maximum supported length Fast SCSI Normal Slow SCSI 10 MB second Narrow 5 MB second Narrow 20 MB s
115. h Store cartridges vertically not horizontally e Store tape cartridges in their plastic containers and in appropriate environmental conditions per the documentation provided with your tape cartridges 2 10 Chapter 2 Library Operations Accessing Tapes in the Library Accessing Tapes in the Library Tapes in the library may be accessed using the following features Magazine access Mailslot access if configured see Configuring the Mailslot on page 3 6 for configuration information Lr ez E o s lt Oo me O a gt 7 Magazine Access Main Menu gt Operations gt Magazine Access 1 From the Magazine Access menu select one of the following options Unlock Door e Unlock All Doors Use the or key to change the door selection NOTE Opening only the required door instead of all doors will reduce the time required for the library to check inventory 2 Pull the unlocked door s out to access magazines and tapes The door may also be key locked Unlock the door if needed NOTE Select Lock to re lock the doors that have been unlocked but not opened Chapter 2 2 11 Figure 2 6 NOTE Library Operations Accessing Tapes in the Library Removing Replacing a Magazine 3 Remove the magazine by lifting it straight up with the handle Figure 2 6 4 To remove a tape set the magazine on its back and grasp the top and bottom corners
116. he system administrator to ensure you can keep the changes to the configuration file d Exit sysgen and reboot according to local convention Sysgen exit Chapter 1 1 31 Getting Started Configuring the Host System Verifying the Connection Additional information regarding the configuration and verification of libraries is provided in the Legato NetWorker Installation Guide MPEAX version for the Networker Storage Node product 1 32 Chapter 1 NOTE Getting Started Identifying the Post Installation Tasks peueis bumes5 Identifying the Post Installation Tasks After you install and configure the library you must complete the following setup tasks from the library s front panel Setting the date and time When you first set up the library or if it has been disconnected for an extended period of time around 8 days you must set the library s real time clock See Setting the Date and Time on page 3 22 for more information Setting the mailslot configuration The default setting is for a one slot mailslot You can select a 0 1 5 or 10 slot mailslot See Configuring the Mailslot on page 3 6 for more information Configuring the library for web monitoring You can monitor and manage your library anywhere on the network through user friendly web pages See Using the Remote Management Card on page 3 9 for more information Enabling the password The library does not have a password enabled whe
117. hen increasing the number of storage slots or drives Contact your software application provider for more information or if newly installed storage slots and drives are not recognized by your backup software application 4 16 Chapter 4 Understanding Errors and Troubleshooting Interpreting Library LEDs Interpreting Library LEDs LEDs communicate status and errors as they are occurring Use the library LEDs to help determine the state of the library All library cards and drive modules contain LEDs In general a yellow LED comes on during power up and changes to green when power up is successful This may take a few minutes on some library cards The LED bar beneath the front panel display indicates library activity m 3 O 9 7 Qo o c z o a a N D 2 gt Green Library is ready and idle Flashing Green Library or drive is active Amber Library is partially available and idle see page 4 8 Flashing Amber Library failed see page 4 13 NOTE Table 4 2 on page 4 18 shows the back view of the library Detailed LED illustrations follow Chapter 4 4 17 Understanding Errors and Troubleshooting Interpreting Library LEDs Table 4 2 Library Back View 1 Vacant slot 2 Remote management card 3 Library controller card 4 Fibre Channel
118. ing procedures technical specifications Fibre Channel configuration remote management card features mailslot options and front panel information Updates For the most current version of this manual and other information regarding your tape library visit the HP Customer Care website www hp com go support WARNING CAUTION NOTE TIP Typographical Conventions and Terms Keycap Menu choices and screens on the library Soft Key Soft keys to press on the library Computer Output Host and SCSI commands This table format indicates the menus you need to enter on the library front panel Main Menu gt Operations gt Drive and Tape Operations Warnings call attention to a procedure or practice that could result in personal injury if not correctly performed Do not proceed until you fully understand and meet the required conditions Cautions call attention to an operating procedure or practice that could damage the product if not correctly performed Do not proceed until you understand and meet these required conditions Notes explain significant concepts or operating instructions Tips provide hints or shortcuts for a procedure For the purpose of this documentation we will use the term Model 12 140 to indicate all library models that are five levels and higher These models include 4 100 6 100 6 120 6 140 8 140 10 140 and 12 140 In This Manual Chapter 1
119. ing Amber library failed see page 4 13 Figure 2 1 Library Front Panel o0ooooo 1 Door with lock 5 Soft keys 2 Door with lock 6 LED bar 3 Front panel display 7 Power standby switch 4 Viewing window Chapter 2 9 3 Library Operations Front Panel Overview Nesting Each level of password protected menus Administration and Service includes all options available in the subordinate menu For example all options available in the Administration Menu are also included in the Service Menu This functionality reduces the need to return to the Main Menu or re enter a password Figure 2 2 illustrates the nesting concept of increasing levels of library control Figure 2 2 Nesting ee Information Operations Administration Service Library Information te and Tape Information Information perations Drive Information Magazine Access Operations Operations View Configuration Mailslot Access Change Change Configuration Configuration Date and Time Run Test Run Test with additional capability Firmware Revisions Online Drive Repair Online Drive Repair Power Supplies Set Date and Time Set Date and Time Upgrade Drive Upg
120. initialization Cartridge owner such as a group or department e Storage purpose If the host software does not keep track of this information create a method for doing so DLT cartridges have a front slide slot located on the face of the cartridge next to the write protect switch Use this slot for inserting the bar code label by sliding it into the slot Figure D 3 Do not apply labels onto the top bottom sides or back of the cartridge as this may cause damage to the tape drive or interfere with reliable operation Proper DLT Label Position Appendix D D 11 iw Z lt 7 Qo rr a D NOTE CAUTION Drives and Media Quantum DLT Drives amp Media DLT Cartridge Bar Code Specifications Description Specification Data Cartridge Message 6 character 2 alpha 4 numeric AAnnnn Cleaning Cartridge Message 6 character CLN 3 numeric CLNnnn Dimensions 5 6 cm x 2 1 cm 2 2in x 82 in Symbology code 39 without check digit Start Stop Characters pr Narrow Bar 0 036 cm 0 014 in Ratio 2 5 1 Print Quality ANSI Grade A You can order additional bar codes if needed Bar code ordering information is provided with your tape library Using DLT Cleaning Cartridges DLT drives should only be cleaned if the clean drive icon displays on the tape library status bar Only use the appropriate DLT cleaning cartridges and follow the instructi
121. interface optional Slave controller card Library expansion card Empty drive bay 0 o 1 0 Ct Power supply standard or redundant Q0 amp Product information labels Q0 amp 29 Q0 G Q0 amp 00 amp 29 Chapter 4 Understanding Errors and Troubleshooting Interpreting Library LEDs Table 4 3 Slave Controller LED Ready LED Color Description Yellow Default mode on power up Will remain in this state until board completes initialization Green Slave controller board is ready Chapter 4 4 19 m 3 7 Qo E o D 7 gt Q 5 To Table 4 4 Understanding Errors and Troubleshooting Interpreting Library LEDs Library Expansion Card LED Ready LED Color Description Yellow Powering up hardware error or card located on an G unsupported level of the library Green Card is ready Flashing Indicates internal library Green communication bus activity Off
122. ion about host prerequisites See Fibre Channel Cable Connections on page 1 16 for more information about installation and configuration e Fibre Channel Technology Contains general information about Fibre Channel technology The Fibre Channel printed circuit boards contain a laser system GBIC module that is classified as a Class I Laser Product under a U S Department of Health and Human Services DHHS Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968 and EN60825 1 A11 safety of laser products The compliance statement is located on the GBIC module To ensure proper use of this product read this instruction manual carefully and retain for future reference C 2 Appendix C Introduction to Fibre Channel Fibre Channel Terminology Fibre Channel Terminology AL PA Arbitrated Loop Physical Address Auto select addressing Default addressing assignment method for libraries that picks an available address and uses it as the hard address from then on Fabric Switched interconnect methodology that supports high speed data routing in Fibre Channel networks Fibre Channel Atransport protocol that allows high speed communication among workstations super computers mainframes data storage devices and other peripherals Fibre Channel is capable of transmitting and receiving data simultaneously Fibre Channel Arbitrated Loop FC AL Topology that provides a low cost solut
123. ion for attaching multiple Fibre Channel ports in a loop without switches Hard addressing Addressing assignment method that allows you to set and maintain a fixed address Hub A device that provides a multiple port loop interconnect system to implement a FC AL using a physical star configuration Point to Point Fibre Channel topology in which two Fibre Channel devices are connected together Protocol A data transmission convention that encompasses timing control formatting and data representation Soft addressing Addressing mode that looks for an unused address during every power cycle mn ey S Oo gt D 5 5 2 Switch A device that provides a n by n interconnect to allow a port to have full communication bandwidth with any other port while other communications are occurring Topology The logical arrangement of nodes on a network Appendix C C 3 Introduction to Fibre Channel Fibre Channel Terminology Zoning A management method used to control or limit port connections C 4 Appendix C Introduction to Fibre Channel Fibre Channel with Libraries Fibre Channel with Libraries NOTE See Fibre Channel Cable Connections on page 1 16 for more information about installation and configuration The Fibre Channel interfaces in library Model 12 140 serve as a bridge between SCSI and fibre channel by using the following Two actively terminated 68 pin fast and wide high or low v
124. it occupied before being loaded into the drive If that slot is occupied you will be asked to select another slot location Lr ez i lt e ao it gt 7 The tape automatically rewinds before it is unloaded A status screen displays the library s progress as the tape is relocated 4 From the Drive and Tape Operations menu select Menu to return to the Operations menu NOTE Tapes can also be unloaded from remote access See Using the Remote Management Card on page 3 9 Cleaning a Drive Main Menu gt Operations gt Drive and Tape Operations NOTE Usea cleaning cartridge to clean a drive The drive should only be cleaned if the clean drive icon displays see Table 2 1 on page 2 7 CAUTION Ensure you use the correct cleaning cartridge for your tape drive Damage may occur if inappropriate media is used For more information see Appendix D Chapter 2 2 15 NOTE Library Operations Drive and Tape Operations 1 From the Drive and Tape Operations menu select Clean Drive 2 From Choose Cleaning Slot use the or key to select the slot location of the cleaning tape Refer to the label inside the library door the front panel display or Front Panel Overview on page 2 3 for a list of the slot numbers Select OK 3 Using the or keys select the number of the drive to be cleaned Select Clean When the cleaning p
125. ive Information View Configuration Date and Time Firmware Revisions Power Supplies This information is also available from remote access See Using the Remote Management Card on page 3 9 Library Information Main Menu gt Information gt Library Information Use the following procedure to view information about the library Table 3 7 on page 3 25 explains each option 1 From the Library Information menu select one of the following options Library Status Hard Error Log Recovered Soft Error Log Odometer Identity Select Back to return to the Library Information menu Chapter 3 3 24 Table 3 7 Library Information Library Administration Retrieving Library Information Menu option Information Library Status Displays information about the overall status of the library and any partial availability flags See page 4 8 for more information on partial availability Hard Error Log page 4 13 Displays a history of unrecovered errors Returns a message indicating that there are no hard errors or provides an error entry Use the Older or Newer keys to select an entry Recovered Soft Error Log page 4 6 Displays a history of recovered errors errors that were resolved by one or more automatic retries Returns a message indicating that there are no soft entries or supplies an error entry Use the Older or Newer keys to select an entry
126. ix C NOTE Introduction to Fibre Channel Fibre Channel Technology Zoning Zoning is a management method used to control which ports on a hub or switch can communicate with each other Zoned operations are controlled by system administrators and host computer applications The HP SureStore Tape Library functions the same on zoned and non zoned systems With a hub zoning divides a larger loop into multiple smaller independent loops With a switch zoning limits which ports can be accessed Reasons a system administrator or an application program would want to limit access include providing security for computer systems and restricting computer systems access to disk drives with sensitive data Zoning also allows different computer systems to coexist on the same network For example NT devices connected to NT computers can coexist with Unix devices connected to Unix computers With fabrics some ports can be shared across zones As a common port a tape library could backup both NT and Unix systems However this is not possible with loops due to the nature of how the arbitrated loop protocol functions Some advantages of zoning include e Disturbances outside of the zone do not affect devices within the zone When backing up to a tape drive an application will not lose communication with the tape drive when other ports on the system outside of the zone are turned on or off Zoning can be done dynamically allowing
127. l all drives are full The test locates a full slot a full drive an empty slot and then performs an exchange Lr ley E o lt gt a 3 2 7 A D d E Chapter 3 3 31 Library Administration Running Library Diagnostic Tests 3 32 Chapter 3 m 3 7 Qo E o D oO gt Q 5 To Understanding Errors and Troubleshooting Chapter 4 4 1 Understanding Errors and Troubleshooting Chapter Overview Chapter Overview This chapter includes information on the following 4 2 Troubleshooting Overview Understanding Error States Interpreting Library LEDs Troubleshooting Common Problems Diagnostic Support Tools Removing and Replacing Cards Removing and Replacing Drive Modules Upgrading Firmware Chapter 4 Understanding Errors and Troubleshooting Troubleshooting Overview Troubleshooting Overview Below is an overview of the troubleshooting process More detailed information is provided on the following pages Identify the type of error The library is partially available See the Partial Availability section of this chapter Is the front panel LED flashing amber RS m 3 7 Qo E fa o o oO gt 2 E Q Yes Follow the recommendations on the front panel and in this manual If the error cannot be resolved call service for remote resolution Chap
128. lly brought online the new drive will adopt the SCSI ID of the current drive position m fe L7 Qo E fe c Fa oO 2 gt e 2 E e NOTE You may need to use the host backup software to recognize the new drive when bringing it online If the software does not have the capability to automatically detect the new drive you may need to reboot the host 8 Update the drive firmware if needed See Upgrading Firmware on page 4 60 NOTE You may get a drive firmware mismatch error if you have multiple drives with different firmware revisions See Table 4 1 Partial Availability Conditions on page 4 9 Chapter 4 4 59 NOTE Understanding Errors and Troubleshooting Upgrading Firmware Upgrading Firmware This section details the processes for upgrading library and drive firmware Some of the processes used for upgrading library firmware are different from those used to upgrade drive firmware Firmware can be downloaded by Using the remote management card library only Using a host diagnostic utility library and drive Using HP Library amp Tape Tools Windows only Using the Support Tools Manager HP UX and MPE ix only Using a firmware upgrade tape drive only After upgrading firmware library configuration settings will revert back to the factory defaults which could affect remote management For a complete list see Table 3 2 Default Configuration Settings
129. lower the risk of repeated failures and help ensure uninterrupted backup Repeated drive failures may indicate defective tapes Tapes need to be inspected and replaced if they have been dropped damaged or used with a failed drive To determine if the tapes have been damaged e Gently shake the tape cartridge to verify that no internal parts are rattling e Visually inspect the tape for a broken unseated or misaligned tape leader item A in Figure D 1 on page D 8 Appendix D iw Z lt 7 Qo rr a D Drives and Media Quantum DLT Drives amp Media To check the leader position 1 Press in the door lock item C in Figure D 1 to release the cartridge door 2 While pressing in the door lock push the tab down to open the door Be careful not to touch the tape after opening the door e Verify that the spring loaded hub item B in Figure D 1 on page D 8 is centered within the circular opening on the bottom of the tape cartridge Gently press the hub and make sure that it springs back into place Figure D 1 Leader in Correct Position Hub and Door Lock Tab A Tape leader B Spring loaded hub C Doorlock D 8 Appendix D CAUTION Drives and Media Quantum DLT Drives amp Media Do NOT Use DLT Cartridges with e Tape or leaders that have been touched with bare fingers may transfer oils to the tape head Labels used on the top bottom sides or back of the cartridge Use the
130. ly HP Ultrium HP Ultrium Cleaning Cartridge IBM Ultrium Cleaning Cartridge NOTE Ensure you use the correct cleaning cartridge for your tape drive See Using DLT Tape Cartridges on page D 7 and Using HP Ultrium Cartridges on page D 21 D 4 Appendix D Drives and Media Quantum DLT Drives amp Media EIE Quantum DLT Drives amp Media This section describes the following DLT Drive and Media Specifications Using DLT Tape Cartridges Troubleshooting DLT Drives DLT Drive and Media Specifications Table D 4 DLT Drive Specifications Description Quantum DLT 8000 Performance Read write transfer rate e Non compressed mode maximum sustained DLT 6 0 MB second type lV media e Compressed 2 1 typical 12 0 MB second Burst transfer rate 20 MB second Average access time 60 seconds Loading time to BOT 37 seconds average for previously written tape Unloading time from BOT 17 seconds average MTBF 250 000 hours Interface type e Low Voltage Differential LVD Fast wide SCSI e High Voltage Differential HVD Fast wide SCSI iw Ef lt 7 Qo rr a D Appendix D D 5 Table D 5 NOTE Drives and Media Quantum DLT Drives amp Media DLT Media Specifications Characteristic DLT Type IV Media Formatted capacity DLT 8000 format e 40 GB non compressed e 80 GB 2 1 typical compression Basic description 0 5 inch metal
131. maximum average throughput to any one device is a fraction of the total bandwidth of the loop Some of the advantages of hubs also apply to switches Switches can connect up different devices using more than one type of connection media In addition switches allow a system to function with one or more ports disconnected or turned off Unlike hubs switches and the fabric in general allow all devices access to the full bandwidth of the Fibre Channel system Adding devices to a properly designed fabric does not affect the performance of the fabric in any way Unfortunately switches are more complex and costly than hubs With hubs a port is connected to the next port forming a loop With switches a port is connected in a logical or physical crossbar to all other ports on the switch As a result all ports on a switch can connect to all other ports on a switch without any intervening ports Switches also regenerate the data signal which prevents cascading issues Interconnecting switches is more complex than for hubs With hubs there is only one connection in between any two hubs With switches there are multiple connections needed in order to maintain the full bandwidth of the fabric As with hubs switches can have zones of allowed connections See Zoning on page C 11 HP Fibre Channel libraries are designed to work with both hubs and switches equally allowing you to use the topology that best meets your needs C 10 Append
132. ment Card library firmware only All library components except drives can be easily downloaded from the remote management card Using the Remote Management Card on page 3 9 The firmware file is available from HP Support at www hp com go support These files must be loaded onto the local host computer before downloading firmware First select your product and then make a selection from the Downloads amp Drivers pull down menu 1 Once the library is configured for network access enter the IP address within your web browser to launch the Web Based Library Administrator pages See Using the Remote Management Card on page 3 9 2 Select the Configuration tab from the main screen 3 Select the Firmware Download button 4 Enter the full pathname for the download file or use the Browse button to locate the file The library administrator password is required for this process and is not set by default If the password is not set you will not be permitted to download firmware See Enabling and Changing the Password on page 3 5 5 Select the Start Firmware Download button to begin the actual process of downloading the library firmware Once the download process begins the progress and status of the download will display on the lower half of your screen The firmware download may take several minutes to complete 4 62 Chapter 4 Understanding Errors and Troubleshooting Upgrading Firmware Usin
133. n it arrives To ensure security enable and select a password Be sure to document this password See Enabling and Changing the Password on page 3 5 for more information You must first set a library password through the front panel to configure the library using the remote management card see Enabling and Changing the Password on page 3 5 Chapter 1 1 33 Getting Started Moving or Shipping the Library Moving or Shipping the Library WARNING Exercise caution when moving the library Avoid rolling the library on rough or uneven surfaces The library should be moved with at least two people Soyez prudent lorsque vous d placez la biblioth que Ne la faites pas rouler sur des surfaces non lisses ou irr guli res La biblioth que devrait tre d plac e par au moins deux personnes Vorsicht beim Bewegen der Bibliothek Die Bibliothek sollte nicht ber unebene Oberfl chen gerollt werden Zum Bewegen der Bibliothek sind mindestens zwei Personen notwendig Zachowaj uwag przy przesuwaniu ta moteki Nie przesuwaj jej po chropowatej lub nier wnej powierzchni Ta motek powinny przesuwa przynajmniej dwie osoby Tenga cuidado al mover la biblioteca No la arrastre sobre superficies escabrosas o con desniveles La biblioteca deber a ser transportada por al menos dos personas CAUTION To avoid damage to the library ensure that it is in an upright position at all times Never place the library on its side
134. n objects through the empty drive bay and into the vertical lift assembly area 1 Hold the drive module with one hand on the drive module handle while the other hand supports the bottom Figure 4 4 2 Install the drive by inserting the rail at the top of the drive module into the slot at the top of the drive module opening NOTE Higher force will be required in the last half inch of insertion to engage the electrical connection Figure 4 4 Installing a Drive Module 4 58 Chapter 4 Understanding Errors and Troubleshooting Removing and Replacing Drive Modules 3 Tighten the top and bottom thumbscrews securing the drive module into the library 4 Plug the ribbon connector into the back of the drive module Figure 4 2 on page 4 56 5 Gently fold the ribbon cable attached to the plate and SCSI cable into the back of the drive module 6 Holding the connector plate in place tighten the thumbscrews on each side of the connector 7 Bring the new drive module online using the front panel display a Enter the Administration then the Online Drive Repair menus b Select the drive module that has been replaced Bring the drive back online c If you have increased the number of drives since the last power cycle you must power cycle the library for the library to recognize the additional drives The library will automatically run a self test when the drive has been brought online When the drive is successfu
135. n the Settings button Select Every Visit to the Page and click on the OK buttons to exit Netscape Communicator and Netscape Navigator set caching automatically Configuring the Remote Management Card The library only requires one remote management card which will already be installed when the library arrives The library administrator password is required for this process If the password is not set you will not be permitted to configure your remote management card from your web browser See Enabling and Changing the Password on page 3 5 1 Connect to the network port of the card using a category 5 ethernet cable Ensure that the cable is also connected to an active network port 2 On the library s back panel verify that the link LED on the remote management card is green If the LED is not green a link has not been established with the local network Ensure the network port is active by checking with your system administrator See Interpreting Library LEDs on page 4 17 for a description of the LEDs 3 Enter the Network Access menu Main Menu gt Administration gt Change Configuration gt Network Access 3 12 Chapter 3 Library Administration Using the Remote Management Card 4 If you would like to use DHCP BOOTP to configure your remote management card select Yes See Dynamic Host Configuration Protocol DHCP or BOOTP on page 3 11 Amessage will displ
136. never expires and the BOOTP server will not reissue the IP address to any other BOOTP client Management Programs In addition to using your browser directly to manage your library you can also use popular management programs such as HP OpenView HP Top Tools and CA Unicenter TNG In order to best use HP OpenView and CA Unicenter TNG you must download a plug in from the HP Customer Care website at www hp com go support This plug in can be easily installed in your environment HP Top Tools has built in native support for your library and no plug in is required Lr 3 E lt gt a 3 2 o m D Pl Table 3 4 Supported Configurations Description Supported Configurations Browsers e Windows 95 98 2000 NT Internet Explorer 4 01 and higher Netscape Communicator 4 5 and higher and Netscape Navigator 4 08 and higher e HP UX Netscape Communicator 4 5 and higher and Netscape Navigator M 4 08 and higher Internet Explorer is not supported e Sun Solaris Netscape Communicator 4 5 and higher and Netscape Navigator 4 08 and higher Internet Explorer and HotJava are not supported Chapter 3 3 11 NOTE NOTE Library Administration Using the Remote Management Card To correctly set caching for Internet Explorer go to the Windows Control Panel and select Internet Click on the General tab In the Temporary Internet Files section click o
137. ng Diagnostic Support Tools Performing Operations There are three basic operations in STM 1 To select a device or devices e n xstm click on the device icon In mstm move the cursor over the device and press SPACE 2 Torun a tool Tools tool Run 3 To view logs after the tool completes Tools tool log Using the STM Tools The Information tool creates an information log that contains firmware revisions and other useful device data After the tool has created the log you must then display it Tools Information Run e The Verifier tool ensures the device is accessible by the operating system Tools Verify Run e The Exerciser tool stresses the device Tools Exercise Run The Diagnostic tool attempts to isolate a hardware problem to a Field Replaceable Unit FRU Tools Diagnose Run The Expert tool allows the user to interactively perform operations on the device Tools Expert Tool Run 4 38 Chapter 4 Understanding Errors and Troubleshooting Diagnostic Support Tools The Firmware Update tool allows the user to interactively download new firmware to the device Tools Firmware Update Run The Utilities tool is not tied to one device and includes LogtoolTools Utility Run logtool Copyutil is used to copy disk data to another disk to replace a bad disk Tools Utility Run copyutil The Current Device Status tool provides general
138. ning and HP tape libraries C 11 in communication management C 11 Index Index 6 Index
139. nt Overview esee 4 54 Unloading a Tape from a Drive 0 cc eee ene 4 55 Taking a Drive Offline i Sik She AERA SRA RRA RESP RA E ad ERA UE 4 55 Removing a Drive Module 0 c ccc een tenet ees 4 56 Installing a Drive Module 0 0 ccc teen ee 4 58 Upgrading Firmware E A e hh rhe 4 60 Checking the Firmware Revision 0 00 c eee cece eee eee nes 4 61 Using the Remote Management Card library firmware only L 4 62 Using a Host Diagnostic Utility drive and library firmware Lus 4 63 Contents Using HP Library amp Tape Tools Windows only cece eee eens 4 63 Using Support Tools Manager HP UX and MPE X only 4 63 Using a Firmware Upgrade Tape drive firmware only 2 lesse 4 64 A Technical Specifications Appendix Overview sessi wate See ated Reti UR RE ee RR a Ede eds A 2 Environmental Specifications 0 0 0 0 0 ccc eee A 3 Library Specifications stesso ceca yei as ks ce D esu RA ac bd wees A 4 Common Specifications wes ee Rate ce Ste mA eae a e ere a a A 4 Specifications by Model 0 ccc eee eee ene eens A 5 Cable Specifications 2o dst talon th ote de had ise ae ee RES NE A 7 SCSI Cables 2 ev bie ur RUE eR e URS He oak Conte E A 7 Fibre Channel Cables 0 0 0 ccc een rs A 7 Drive Media and Bar Code Specifications 0 00 0 A 8 B Customer Support Regi
140. ntative Appendix D Drives and Media HP Ultrium Drives amp Media _ _ lt HP Ultrium Drives amp Media This section describes the following e DLT Drive and Media Specifications Using DLT Tape Cartridges Troubleshooting DLT Drives HP Ultrium Drive and Media Specifications Table D 8 Ultrium Drive Specifications Description HP Ultrium Performance Read write transfer rate e Non compressed mode maximum sustained 15 MB second e Compressed 2 1 typical 30 MB second Burst transfer rate 80 MB second Average access time 90 seconds Loading time 25 seconds maximum Unloading time 13 seconds maximum MTBF 250 000 hours Interface type e Low Voltage Differential LVD Ultra 2 SCSI e High Voltage Differential HVD Ultra SCSI iw Z lt 7 Qo rr a D Appendix D D 19 Table D 9 Drives and Media HP Ultrium Drives amp Media Ultrium Media Specifications Characteristic Ultrium Media Formatted capacity 200 GB 2 1 typical compression Basic description 0 5 inch metal particle Tape length 580 meters 1903 feet Cartridge dimensions 10 2 x 10 5 x 2 2 cm 4 02 x 4 15 x 0 85 in Shelf life 30 years Cartridge life e 1 000 000 passes e 20 000 loads unloads Cleaning cartridge life 15 uses NOTE Figure D 7 Only use approved Ultrium cleaning cartridges with HP Ultrium tape drives see page
141. nts Check for available SCSI IDs if you are installing the library onto the same SCSI bus as other devices You might need to change the SCSI ID from the library front panel if you think there will be an ID conflict with other devices Chapter 1 NOTE Getting Started Installing the Library for Authorized Service Personnel only Connecting and Powering on the Library This section includes information and illustrations for the following Library back panel e SCSI cable connections Fibre Channel cable connections The figures in this section depict library Model 12 140 The number of drives and cards will vary depending on the model The power cord is factory installed Libraries that are shipped to Argentina Brazil Chile China Hong Kong Israel Laos Paraguay Peru Philippines Singapore and Thailand will have a stripped power cord The appropriate connector must be installed by an electrician Chapter 1 1 11 peueis bumes5 Getting Started Installing the Library for Authorized Service Personnel only Table 1 3 Library Back Panel 1 Vacant slot 2 Remote management card 3 Library controller card 4 Fibre Channel interface optional Slave controller card Library expansion card Empty drive bay 0 o 1 0 Ct Power supply standard or redundant Q0 amp Product in
142. o wait until the next power cycle E ey E o lt gt Q 3 5 o E When the Fibre Channel interface is restarted or when the library is power cycled FUTURE SETTINGS are copied into CURRENT SETTINGS The Fibre Channel interface always attempts to connect using CURRENT SETTINGS e Ifyou select RESTART the Fibre Channel interface is restarted This should not be attempted if data transfers or library operations are in progress The RESTART operation normally completes within 90 seconds The display will report the status of the operation when it is complete NOTE The actual connection achieved depends on the external topology and network Consequently CURRENT STATUS may differ from CURRENT SETTINGS NOTE You can also change configuration from remote access See Using the Remote Management Card on page 3 9 Chapter 3 3 17 Library Administration Configuring the Library for Fibre Channel Retrieving Information about Fibre Channel Enter the Information menu to view information such as Fibre Channel interface SCSI interface type LVD or HVD SCSI bus status Current status link status connection type address Current settings addressing assignment method AL PA Future settings addressing assignment method AL PA World wide node name World wide port name Chapter 3 Library Administration Setting SCSI IDs Setting SCSI IDs Main Menu gt Administration
143. ocess of powering up Yellow flash Controller failed power on test Green Ready 2 SCSI LED Color Description Green No bus connected or low voltage differential SCSI bus connected Flashing Green Single ended SCSI bus attached SCSI performance reduced Yellow High voltage differential SCSI bus connected Configuration error gt o Chapter 4 4 23 m fe L7 Qo E fe c Fa oO 2 gt e 2 E e Understanding Errors and Troubleshooting Interpreting Library LEDs NOTE Your Fibre Channel interface type standard or high performance is dependent on the drive technology in your library Table 4 8 Standard Performance Fibre Channel Interface LEDs 1 Activity LED Color Description Flashing Indicates transmission activity by the Fibre Green Channel interface 2 Link LED Color Description Green Indicates valid Fibre Channel connection Yellow Fibre Channel interface is being reset Off Fibre Channel is not connected 3 Ready LED Color Description Yellow Fibre Channel interface is being reset failed power on test or a fatal error was detected during operation Green Fibre Channel interface passed power on test Interface is ready Flashing One SCSI port is faulty Green c 4 24 Chapter 4 Understanding Errors and Troubleshooting Interpreting Library LEDs
144. of any firmware files present in this directory will be checked If compatible files are found it will select the most current version and pop up a dialog box asking if you want to update firmware immediately If you select Start Update the tool will update the device firmware and display text messages indicating the status in the firmware update menu window If no files are found or no compatible files are found it will display an error message stating that no compatible files were found followed by a dialog box prompting the user to change the directory path where the tool searches for firmware files If you have enabled the licensed firmware update tool you can start it by selecting Utility followed by Advanced Menu from the firmware update menu bar A list of several compatible firmware files will be displayed in the dialog box that pops up You can select from a list of files and then select Start Update to begin the firmware update process NOTE After updating firmware allow time for the device to initialize and test itself Power cycling the device before this process has completed may result in product failure and the inability to perform further updates m fe L7 Qo E fe c Fa oO 2 gt e 2 E e Chapter 4 4 47 NOTE Understanding Errors and Troubleshooting Diagnostic Support Tools Sysdiag Version 5 5 and 6 0 are supported for the libraries but use the STM tool for
145. of the tape Pull the tape straight out of the magazine 5 If desired insert tapes into the magazine Ensure that you use the appropriate tape type for the magazine Push the tape into the slot until it clicks into place For more information see Appendix D 6 Reload the magazine into the door tray and close the door The library will run an inventory check on the contents of that tape door If the library does not have all magazines it will report a partial availability message see Partial Availability State on page 4 8 2 12 Chapter 2 Library Operations Accessing Tapes in the Library Mailslot Access NOTE The mailslot is located in the upper right hand door of the library gt z The mailslot can be accessed from the Operations sub menu or from the 5 Home screen 0 o Main Menu gt Home Screen gt 2 fj Operations gt Mail a Mailslot Access 1 The Mailslot Access screen displays a message indicating the number of tapes in the mailslot and how to open the appropriate door Open the door The door will open only to the number of slots that have been configured for the mailslot see Configuring the Mailslot on page 3 6 2 Close the door The library automatically detects the closure locks the door and initiates an inventory check Chapter 2 2 13 NOTE NOTE Library Operations Drive and Tape Operations Drive and Tape Operations
146. oltage differential SCSI ports that support SCSI sequential access and medium changer target devices e FC PLDA Fibre Channel Private Loop Direct Attach ANSI standard NOTE Libraries that do not have Fibre Channel interfaces only support the SCSI protocol Host Prerequisites To use Fibre Channel check the host for the following Fibre Channel backup software host interface cards and associated device drivers e Host that acts as an initiator using the Fibre Channel interface to communicate with Fibre Channel SCSI target devices e Backup software with robust error recovery Fibre Channel is an open system similar to LAN Consequently Fibre Channel is subject to data flow interruptions from power cycling connections disconnections and ESD discharges I 3 E o O gt o EJ E o Appendix C C 5 NOTE Introduction to Fibre Channel Fibre Channel Technology Fibre Channel Technology Overview of Fibre Technology This section provides an overview of Fibre Channel technology You can find information specific to library Model 12 140 in the section Fibre Channel with Libraries on page C 5 and Fibre Channel Cable Connections on page 1 16 Fibre Channel is an industry standard interface that is used to transfer information between computers and computer sub systems Defined by the American National Standards Institute ANSI Fibre Channel supports the following e Internet Protocol IP
147. om moves I diagnostic test Random Moves II May not be supported depending on library model Performs random moves II diagnostic test Chapter 4 4 45 Understanding Errors and Troubleshooting Diagnostic Support Tools Table 4 15 Robotic Controller Expert Tool Command Category Command Effect Utility Rezero Performs rezero command on robotics Position to Performs position to element command on robotics Element Move Medium Moves 1 tape cartridge in library Exchange Medium Moves 2 tape cartridges in library Init Element Performs initialize element status command on Status robotics Set Drive Changes on line drive repair status of tape drives in Status library Recalibrate May not be supported depending on library model Performs a recalibrate diagnostic test and reports results Data Capture Runs the tape capture D m command and displays the results Set Serial Changes the electronic serial number of robotics Number Options Display Format Displays data as either raw hex decoded format text or both 4 46 Chapter 4 Understanding Errors and Troubleshooting Diagnostic Support Tools Firmware Update Tool When started the firmware update tool will examine the firmware revision of the current SCSI device and then search the directory var tmp for firmware files that are compatible with the device The internal headers
148. onnection This interface allows you to monitor your library from anywhere on the network through comprehensive and user friendly web pages See Figure 3 2 Online instructions are included on the web interface to describe how to use the tool Simply select the key in the upper right hand corner to access the online help Figure 3 2 RMC Web Interface E ey E E lt gt Q 3 o D E The web based remote management features allow you to obtain status reports and diagnostic information as well as manage library functions from a remote location All remote operations are password protected with the administrator password to prevent unauthorized access Chapter 3 3 9 NOTE Library Administration Using the Remote Management Card For remote management you need a network connection and a browser to e View the current status of the library drives and tapes Manage multiple devices from any workstation within the intranet Manage and configure the library on your network in a secure environment to Clean the drives Load and unload tapes Run diagnostics Restart the library Dynamically assign the library s IP address gateway address and subnet mask using DHCP or BOOTP mode e View library drive and tape error messages Generate error reports to fax or email to your support representative Download and install firmware e Access web based support web r
149. ons on page 2 15 In general replace DLT cleaning cartridges after twenty uses Marking the label on the cleaning cartridge after each use will help you keep track of the number of uses Excessive use of the cleaning cartridge can cause unnecessary wear on the drive head The tape library front panel will display a message when the DLT cleaning cartridge needs to be replaced See DLT Cleaning Issues on page D 17 for information on troubleshooting common cleaning problems D 12 Appendix D Drives and Media Quantum DLT Drives amp Media Loading DLT Cartridges into a Magazine When inserting DLT cartridges into the tape library magazine ensure that each cartridge is positioned with the write protect switch facing out of the magazine and away from the magazine handle Figure D 4 Push the tape into the slot until it clicks into place Figure D 4 Loading DLT Tapes into a Magazine iw A lt 7 Qo D 2 5D Appendix D NOTE NOTE CAUTION Drives and Media Quantum DLT Drives amp Media Troubleshooting DLT Drives This section describes the procedures for troubleshooting DLT drives including Manually Rewinding a Stuck Tape Removing a Stuck Tape e DLT Cleaning Issues Media Issues Refer to Chapter 4 for information on troubleshooting performance issues or other problems you may encounter If you experience problems not covered by these manuals contact your support r
150. or each level of the library by changing the FUTURE SETTINGS and then power cycling the library The default addressing is hard addressing with auto select enabled Hard addressing allows you to set and maintain a fixed address but may result in address conflicts Soft addressing looks for an unused address on every power cycle so the address might change Since AL PAs can change with soft addressing some backup software applications may have difficulty locating the library in this mode Check the backup software documentation to ensure soft addressing is supported before selecting this mode 3 16 Chapter 3 Library Administration Configuring the Library for Fibre Channel e Ifyou selected hard addressing for a loop connection select the AL PA fixed address or choose auto select Auto select is an option under hard addressing that selects an available address and then uses it as a hard address from then on 7 Press OK when complete to save the changes or select QUIT to return to the beginning of the fibre configuration menu If you select QUIT message will display indicating the old values will be retained If you select OK a message displays indicating that the settings are being stored onto the Fibre Channel interface If this is successful a message displays indicating that the new settings will be attempted at the next restart 8 To immediately apply the new settings select RESTART or select DONE t
151. or the standard performance Fibre Channel interface a GBIC is required See Figure 1 5 on page 1 18 Chapter 1 1 17 Figure 1 5 NOTE CAUTION Getting Started Installing the Library for Authorized Service Personnel only Fibre Channel GBIC Connections Your Fibre Channel interface type standard or high performance is dependent on the drive technology in your library To identify your Fibre Channel interface see page 4 24 and page 4 25 for descriptions The Fibre Channel printed circuit boards contain a laser system GBIC or GLM module that is classified as a Class I Laser Product under a U S Department of Health and Human Services DHHS Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968 and EN60825 1 A11 safety of laser products The compliance statement is located on the module 6 Power on the hub or switch if present 1 18 Chapter 1 Getting Started Installing the Library for Authorized Service Personnel only peueis bumes5 WARNING Note the high leakage label on the back of the library before connecting power to the library Lisez l tiquette plac e l arri re de la biblioth que concernant le haut niveau de fuite avant de connecter la biblioth que la source d alimentation Beachten Sie das Etikett mit dem Hinweis auf hohen Kriechverlust auf der Bibliotheksr ckseite bevor Sie die Bibliothek an das Netz anschlie en
152. ormation about the following e Drive Technologies and Compatibility Quantum DLT Drives amp Media e HP Ultrium Drives amp Media D 2 Appendix D Table D 1 CAUTION Table D 2 Drives and Media Drive Technologies and Compatibility Drive Technologies and Compatibility Format Compatibility Table D 1 shows read and write compatibility between Quantum DLT and LTO Linear Tape Open Ultrium formats Drive Format Compatibility Drive Type Read Compatible Write Compatible DLT 8000 DLT 4000 DLT 4000 DLT 7000 DLT 7000 DLT 8000 DLT 8000 LTO Ultrium LTO Ultrium LTO Ultrium Media Compatibililty It is critical to ensure that the media you use matches the format of your tape drive Cleaning cartridges and formatted data cartridges are unique for each drive technology Damage may occur if inappropriate media is used in the tape drives Table D 2 shows drive technologies and compatible unformatted data cartridges Data Cartridge Compatibility Unformatted Drive Type Data Cartridge Type Quantum DLT DLT Type IIIXT DLT Type IV HP Ultrium HP Ultrium 200 GB Appendix D iw Z lt 7 Qo rr a D Drives and Media Drive Technologies and Compatibility Table D 3 shows drive technologies and compatible cleaning cartridges Table D 3 Cleaning Cartridges Drive Type Cleaning Cartridge Type Quantum DLT DLTtape Cleaning Cartridge on
153. orrect magazine s with the drive type magazine for your drive type See Appendix D Mailslot open Mailslot door is open The Ensure that the mailslot door is library robotics will not move until the mailslot is closed closed RMC not present Library could not detect the remote management card Power cycle the library Contact your service representative Front panel not present Library could not detect the front panel display Power cycle the library Contact your service representative Slave card not Library could not detect the Power cycle the library present library slave controller cards e Contact your service NOTE Slave controller cards representative are required in all but the lowest level of the library Remote Remote management card failed Power cycle the library management card failed power up test Contact your service representative Front panel failed Front panel display failed e Power cycle the library BONSEUp test e Contact your service representative Slave card failed Library slave controller card e Power cycle the library failed power up test NOTE Slave controller cards are required in all but the lowest level of the library Contact your service representative Chapter 4 4 11 m fe L7 Qo E fe c Fa oO 2 gt e 2 E e Understanding Errors and Troubleshooting Understandin
154. ost Configuration Protocol DHCP 0 0 eee ee eee 3 10 BOOTP Mine ences e esee dey e ala a i wane Por ete Pe ese 3 11 Management Programs 0 0 cece ene eee O 3 11 Configuring the Remote Management Card 0 0 cece eee nee 3 12 Retrieving Information about the Remote Management Card 3 14 Configuring the Library for Fibre Channel 0 0 00 c eee eee eee 3 15 Configuration esea r DETE wencehosbewee ie PbeagqA De DERE dee ERTGad ees 3 15 Retrieving Information about Fibre Channel 0 0 00 ce eee eens 3 18 Setting SCSLIDSs hake ward cond eh e aee mee see ee es 3 19 Setting the Date and Time 0 ccc enaere aerae rere 3 22 Retrieving Library Information llle 3 24 Library Information 4 ofc ees Se Ree ok be eU RE RA ag 3 24 Drive Information cece tecer a E E e eben a 3 26 Configuration normati ee nuansa e e a eee nee a 3 27 Date and Time ss oou so ane ake aa MU ER Ree a ae 3 27 Firmware Revisions 0 cece eee eee ehh I eh 3 28 Power Su pplie8 oeste aes Nikita eee Pob Y EP EA ae Uere d ed 3 28 Running Library Diagnostic Tests l l lsseeeeeeeeee ees 3 29 viii Contents 4 Understanding Errors and Troubleshooting Chapter Overview i does eis a e dep e PEE Ye ep a Makes 4 2 Troubleshooting Overview lees al 4 3 Understanding Error Types 0 0 eee nee nes 4 4 Understanding Error States 0 0 c
155. p the device will attempt to use the user specified AL PA If the device is later power cycled it will attempt to use the same AL PA This results in more stable addressing over time Address Conflicts When all devices use soft addressing address conflicts will not occur However if more than 127 devices are connected to the same loop those extra devices will fall into a non participating state in which they cannot communicate without reconfiguring the loop When using hard addressing address conflicts may occur if more than one device is trying to use the same AL PA When this occurs one device will take the specified AL PA The other will either take the first available AL PA or fall into a non participating state depending on the hardware C 8 Appendix C Introduction to Fibre Channel Fibre Channel Technology Ports Nodes and World Wide Names All Fibre Channel devices have globally unique identifiers called World Wide Names WWN that are assigned by the manufacturer and registered under IEEE Fibre Channel devices are split into ports connection points and nodes sources and destinations of transmitted data All ports and nodes of a device will have unique WWNs that are used to validate AL PAs The user cannot configure the WWN but the WWN can be used to track devices on a loop Fibre Channel Loop State Loop state reports the status of the Fibre Channel loop from a device s point of view A loop up condition indicat
156. r 3 3 13 Library Administration Using the Remote Management Card NOTE To use a device name your system administrator must add the device name you select to the domain name server DNS NOTE Instructions and online help screens describing remote management are available from the Web Based Library Administrator pages by selecting the button in the top right hand corner of any page Retrieving Information about the Remote Management Card Enter the Information menu to view the following remote management card settings Main Menu gt Information gt View Configuration gt Network Access e Network connection speed P address e Subnet mask Gateway address MAC address 3 14 Chapter 3 NOTE NOTE NOTE Library Administration Configuring the Library for Fibre Channel Configuring the Library for Fibre Channel Refer to Appendix C if you are unfamiliar with Fibre Channel terminology before beginning this procedure The optional Fibre Channel interface s serves as a bridge between SCSI and Fibre Channel Itis not necessary to connect the library to its Fibre Channel topology e g arbitrated loop or fabric before configuration Configuration When Fibre Channel interfaces are installed in the library device SCSI IDs cannot be changed from their factory default Though you do not need to set SCSI IDs for Fibre Channel you will need to configure Fibre Ch
157. r describes the following Library Overview Identifying Product Components Installing the Library for Authorized Service Personnel only e Configuring the Host System Identifying the Post Installation Tasks e Moving or Shipping the Library 1 2 Chapter 1 Getting Started 28 28 2 s Library Overview Figure 1 1 identifies the locations and names of the library s major components Front and Rear Views of the Library Figure 1 1 n wa b 4 7 1227277 1 A Lu gt Lu Na NM AS vE de Zu p ea BA i SN A PESE LEU YU YY Ys Yl fff ff ff LEVEL LEVEL LEVEL LEVEL Power distribution unit Product information labels 5 fH el o D E Ay o oo a n pem 2 Es n g ale fas g L 2 BK u aj s aal BJL o Sja ELM Gir og 8 9 Aall Ye rr D dic g ENE S Ex en e 2 Q Q gel o o a alg 2 a s o olaj og d an p 5 alg E E S gIGSG oO mimi N o t 1 3 Chapter 1 Getting Started Identifying Product Components Identifying Product Components The components listed in Table 1 1 may be supplied with the library depending on the library configuration NOTE Visit www hp com support tapelibrary for additional information including access to the HP Library amp Tape Tools diagnostic utility and compatibility information for backup software Table
158. rade Drive Firmware Firmware NOTE The front panel defaults back to the Home screen after approximately three minutes of inactivity unless an error message or confirmation message is displayed that needs to be acknowledged 2 4 Chapter 2 Figure 2 3 Library Operations Front Panel Overview Front Panel Display Conventions The front panel displays icons and text that provide library drive and tape status information It also uses text prompts and warnings to guide you while making changes The soft key labels vary between screens Use the key immediately below the label to execute the desired function Front Panel Status Information Home Screen Figure 2 3 shows a typical Home screen view using Model 12 140 as an example Model 12 140 Home Screen LIBRARY READY Die gt 603951 jf ol 9 A156235 2 1 g e 8 7 amp Hu 39 cc7512 The Home screen shows the following e Statement indicating the general condition of the library Drive and tape status Tape bar code if applicable Main option to go to the Information Operations and Administration menus Icon option to display the status bar icons with a description e An icon that indicates the general status of the library This icon may display a reverse video reminder icon background reverses to black when there has been a change in the status of the library
159. ration issue and does not necessarily indicate a hardware failure The center icon button on the Home screen is a shortcut to the Library Status menu and partial availability information This icon as well as the icon on the status bar shows a reverse video reminder icon background reverses to black when the library s partial availability status changes You may clear this reminder by viewing the Library Status Screen To view more information about the partial availability state you can access the log by following this menu path Main Menu gt Information gt Library Information gt Library Status The partial availability state is caused by one of the conditions listed in Table 4 1 on page 4 9 The condition will be displayed on the library front panel or the RMC Web Based Library Administrator pages 4 8 Chapter 4 Table 4 1 Partial Availability Conditions Understanding Errors and Troubleshooting Understanding Error States Library Status Cause Solution Date and time not set The date and time is not set on the front panel Set the date and time See Setting the Date and Time on page 3 22 Drive not present The library could not detect all expected drive modules NOTE This typically occurs because a drive was physically removed from the library This may also occur for a brief time during an online drive repair This condition will persist over a power cycle
160. rocess is complete the cleaning tape will be returned to the original slot location If the cycle failed the screen will display the appropriate status information See Troubleshooting Common Problems on page 4 28 for possible cleaning problems Drives can also be cleaned from remote access See Using the Remote Management Card on page 3 9 Moving Tapes Between Slots Main Menu gt Operations gt Drive and Tape Operations 1 From the Drive and Tape Operations menu select Move Tape Slot to Slot 2 Select the slot where you want to move the tape from using the or keys and press OK 3 Select the slot where you want to move the tape o using the or keys and press OK A message will display if the destination slot chosen is reserved or is the original home slot for a tape in the drive A status screen indicates the tape is being moved 2 16 Chapter 2 Library Administration Chapter 3 3 1 E ey E o lt gt Q 3 5 o E Library Administration Chapter Overview Chapter Overview This chapter describes the following 3 2 Configuring the Library Enabling and Changing the Password Configuring the Mailslot Using the Remote Management Card Configuring the Library for Fibre Channel Setting SCSI IDs Setting the Date and Time Retrieving Library Information Running Library Diagnostic Tests Chapter 3 Configuring
161. rom the host computer either SCSI or Fibre Channel depending on how the library is configured Contact your service representative 4 34 Chapter 4 Understanding Errors and Troubleshooting Diagnostic Support Tools Diagnostic Support Tools The following external support tools are available for the library HP Library amp Tape Tools e Support Tools Manager e Sysdiag HP Library amp Tape Tools With HP Library amp Tape Tools installed on your host computer you can do the following Identify all SCSI and Fibre Channel devices connected to your system e View detailed configuration identification inventory and drive information for the library Easily update library and drive firmware see page 4 60 e Run advanced diagnostic tests including connectivity read write media validation and testing library functionality m fe L7 Qo E fe c Fa oO 2 gt e 2 E e View library and drive error logs Generate a detailed support file that can be emailed or faxed to your support representative for analysis The HP Library amp Tape Tools diagnostic provides an intuitive graphical user interface with integrated context sensitive help It can be downloaded free of charge from http www hp com support TapeTools Chapter 4 4 35 Understanding Errors and Troubleshooting Diagnostic Support Tools Support Tools Manager STM STM is the primary HP UX support tool Though
162. ry is first installed the password is inactive To protect the system from unauthorized access use the following procedure to set a password 1 Enter the Password menu A status screen will indicate if a password is enabled e Ifthe password is turned off select Set New Password to enable the password e Ifthe password is turned on select Change Password to enter the new password It must be exactly eight digits e Ifthe password is turned on select Turn Password Off to clear the password NOTE If you enter more than eight digits the ninth digit will become the first digit of the new password 2 Select OK to exit CAUTION Be sure to document the password If you forget the password contact your service representative Chapter 3 3 5 Library Administration Configuring the Mailslot ERIGI Configuring the Mailslot The mailslot is comprised of magazine slots in the upper right hand door When a tape is being changed the door opens only to the number of slots that have been configured for the mailslot Figure 3 1 Model 12 140 Mailslot Door By default the library is configured for a one slot mailslot This setting can also be configured for 0 slots no mailslot five slots or 10 slots from the Administration or Service menus see Table 3 3 Mailslot Configuration on page 3 7 3 6 Chapter 3 Library Administration Configuring the Mailslot Table 3 3 Mailslot Configur
163. ry status bar Only use appropriately formatted data cartridges and approved cleaning cartridges and follow the instructions on page 2 15 In general replace cleaning cartridges after fifteen uses Marking the label on the cleaning cartridge after each use will help you keep track of the number of uses Excessive use of the cleaning cartridge can cause unnecessary wear on the drive head The tape library front panel will display a message when the cleaning cartridge needs to be replaced See Ultrium Cleaning Issues on page D 28 for information on troubleshooting common cleaning problems Appendix D D 25 iw Z lt 7 Qo rr a D Drives and Media HP Ultrium Drives amp Media Loading Ultrium Cartridges into a Magazine When inserting Ultrium cartridges into the tape library magazine ensure that each cartridge is positioned with the write protect switch facing out of the magazine and towards the magazine handle Figure D 10 Push the tape into the slot until it clicks into place Figure D 10 Loading Tapes into a Magazine D 26 Appendix D NOTE Drives and Media HP Ultrium Drives amp Media Troubleshooting HP Ultrium Drives This section describes troubleshooting information for Ultrium drives including e Rewinding Removing a Stuck Tape e Ultrium Cleaning Issues e LTO Cartridge Memory LTO CM Issues Refer to Chapter 4 for information on troubleshooting performance issues or oth
164. s Library Tape Drive Power Supplies Online Drive Repair Set Date and Time Upgrade Drive Firmware Fibre Channel IDs Save Element Reserve After a Power Cycle Other Config Options Check Inventory Recalibrate Loader Test Vertical Motion Test Lateral Motion Test Magazine Moves Wellness Test Rewind Media Lock Transport Unlock Transport Test Transport Comm Demonstration Chapter 2 CAUTION NOTE TIP Library Operations Using Tapes Using Tapes It is critical to ensure that the media you use matches the format of your tape drive Cleaning cartridges and formatted data cartridges are unique for each drive technology Damage may occur if inappropriate media is used in tape drives The library has a mixed media feature that allows the use of two drive technologies in the same library For more information refer to www hp com support tapelibrary This section includes general information on using tape cartridges See Appendix D for more information on using media for your drive type Write Protecting Tape Cartridges The use of the write protect switch ensures data safety for files that have been previously written to tape preventing additional files from being written to that tape For more information on how to write protect your tapes refer to the documentation provided with your tape cartridges or to Appendix D Labeling Tape Cartridges Make it a practice to use bar co
165. s bumes5 SCSI Cable Connections Model 12 140 WZ V IB i re Cun 9 La Ly CS E r CL C u Getting Started Installing the Library for Authorized Service Personnel only Fibre Channel Cable Connections NOTE If you are not familiar with Fibre Channel technology refer to Appendix C for an overview There are several Fibre Channel cabling options Figure 1 4 provides an overview NOTE When using hubs or switches consult the user documentation for those products For detailed information on HP supported topologies refer to the SAN Solution Installation Guide available from www hp com go support Figure 1 4 Fibre Channel Cabling Alternatives Cabling Alternative 1 Connecting the library directly to a host Cabling Alternative 2 Connecting the library to the host through a hub or switch more detailed instructions are on the following pages Cabling Alternative 3 Connecting the library multiple hosts through a hub or switch 1 16 Host Host Host Host Library Hub Switch Library Hub Switch Library Chapter 1 Getting Started Installing the Library for Authorized Service Personnel only peueis bumes5 The following steps illustrate a Fibre Channel connection between the hos
166. ses Select OK 2 The Configure SCSI ID screen displays a message that indicates the drive position selected Use the or key to select the drive or library controller then select OK Refer to Library Back Panel on page 1 12 or the product information labels located on the fifth level on the back of the library for the library s drive numbering arrangement 3 The next screen displays the drive number and the current SCSI ID Use the or key to select the desired SCSI ID then select OK 4 A confirmation screen will indicate either a successful or failed operation If the SCSI ID assignment failed the screen will indicate the reason and then return to the Configure SCSI ID screen After changing SCSI IDs you can save the new settings to flash ROM by power cycling the library which allows the settings to be recovered if the library is powered off for more than eight days If this step is not completed and the library is powered off for more than eight days the new settings may be lost You can also set SCSI IDs from remote access See Using the Remote Management Card on page 3 9 Chapter 3 3 21 E ey E E lt gt Q 3 5 o E NOTE Library Administration Setting the Date and Time Setting the Date and Time Main Menu gt Administration gt Set Date and Time When the library is initially set up or if it has been unplugged for more
167. stering Your Product 3 uuu op daa howe esa es Awe ee ENDE due ee B 2 Service Contracts ois necesse asa ES REOS EEG URGE E Sepe B 3 Information Needed for Support 0 0 0 0 ccc eee tenes B 5 Backup Software Support costers iraa arae een teen eee nes B 5 Supplies and AccessorieS 1 1 6 ce eee nee teens B 6 C Introduction to Fibre Channel Chapter Ovetview once erect te e epa oer t est eA ae ase al C 2 Fibre Channel Terminology sees C 3 Fibre Channel with Libraries llle C 5 Host Prerequisites i e y crises seeds ohana E E PP RERAa dps C 5 Fibre Channel Technology sereni ien enee er EEE ee C 6 Overview of Fibre Technology 0 ccc ccc eee e C 6 Connection Topologies lt io eriac iadaaa oraa aaa ehh hs C 7 Addressing 231 sed w ifm ete ed ei ea e de aq etd DEA e doc d est C 8 Device Addresses on a Fibre Channel Loop 0 000 cece eee eens C 8 Address Assignments nbus Rice see RS RR REA ae Re C 8 Address Conflicts 32 2403 eL es a e DR PEE KI MuR ra RE C 8 Ports Nodes and World Wide Names 00 ccc cece cece eee C 9 Fibre Channel Loop State esos eresie a ene eee nes C 9 Contents Hubs and Switches ieoa eca i cde ha tee cy ree RT e e deti panes C 9 ZOnlhpz i ee AS Lee a EUR CORR PEE wale REPE D ER ER RS EU ere Rs C 11 Advantages of Fibre Channel 0 0 00 ccc naear raer C 12 Distributed Devices deron nt ea eee C 12 Cabling Advantages je ku ev s d
168. system build and serial number e Detailed list of error messages reported e Configuration files and log files related to the problem e Screen dumps if applicable Oo c 7 3 o o c ke ge e Explanation of how to reproduce the problem if possible Events that may have contributed to the problem recent operator actions recent events in the software or the system and recent changes to the computer system software or network environment Appendix B B 5 Customer Support Supplies and Accessories Supplies and Accessories A full range of computer supplies may be ordered through a Hewlett Packard authorized dealer or sales office or by contacting HP Direct B 6 Call 1 800 752 0900 for the location of the nearest authorized Hewlett Packard dealer To phone HP Direct call 1 800 538 8787 or write to HP Direct at the following address HP Direct Hewlett Packard attn Mail Order P O Box 1145 Roseville CA 95678 Visit the Customer Care website at www hp com go support Appendix B Introduction to Fibre Channel z joy n Oo gt D EJ E o CAUTION Introduction to Fibre Channel Chapter Overview Chapter Overview This section contains information about the following e Fibre Channel Terminology Contains basic terms that you should know before connecting the library to Fibre Channel topology e Fibre Channel with Libraries Contains general informat
169. t hub or switch and library Refer to Table 1 5 on page 1 20 and Figure 1 6 on page 1 21 and connect the library as follows 1 Ensure that the library and host are inactive and the library is disconnected from the host 2 Ensure that the required host software has been installed 3 Power off the host hub or switch If the host is connected to a network check with the system administrator before turning off power 4 Install a host bus adapter into the host computer Use proper procedures to prevent electrostatic discharge ESD Use wrist grounding straps and anti static mats when removing internal components 5 Connect the hardware a On each level of the library that has a drive module connect a SCSI jumper cable from bus 1 on each Fibre Channel interface to the left connector on the left drive module b Connect a SCSI jumper cable from bus 2 on each Fibre Channel interface to the left connector on the right drive module c Connect a SCSI jumper cable from the top connector on the library controller card to the right connector on the left drive module on level 1 drive module 1 to daisy chain the library controller to the drive d Terminate the bottom connector on the library controller card e Connect the appropriate SCSI terminator to the remaining connectors on the drive modules Ensure that the interface type matches your library f Connect the Fibre Channel cable s to the host hub or switch F
170. t Tool Command Category Command Effect File Save As Saves contents of menu window to a file Print Print contents of menu window Exit Exits the robotics expert tool Logs View Logs Displays various robotics log pages Info SCSI Inquiry Displays SCSI inquiry page information Info Support Ticket Displays robotics log sense page information Read Elememt Status Displays the status and inventory of robotics storage elements Mode Sense Displays user selected mode page data 4 44 Chapter 4 Understanding Errors and Troubleshooting Diagnostic Support Tools Table 4 15 Robotic Controller Expert Tool Command Category Command Effect Tests Selftest Performs power on self test of robotics and reports results Test Unit Ready Performs test unit ready command on robotics Wellness Performs a wellness test of robotics and reports results Exercise Mech Performs an exercise mech diagnostic test and reports results Empty Drives Performs an empty drives diagnostic test and reports results m O Fill Picker Performs a fill picker diagnostic test and reports o Qo results 4 R S xs O Empty Picker Performs an empty picker diagnostic test and a reports results D gt Vertical Performs a vertical encoder diagnostic test and Q Encoder reports results Random Moves I May not be supported depending on library model Performs rand
171. t caused it you can review the soft error log to help identify problem areas You can also use soft errors to identify the cause of software time outs The backup software on the host computer only allows a designated time for each operation If the library takes longer than the backup software allows it may be due to the library retrying a failed operation which will show as a soft error The date and time stamp will help you resolve errors 4 6 Chapter 4 Understanding Errors and Troubleshooting Understanding Error States Figure 4 1 Using the Soft Error Log Monitor and track components that might fail See error history to gt determine why other errors have occurred Review the soft error log to m 3 7 Qo E fa o o oO gt 2 E Q Identify the reason for backup software timeouts Chapter 4 4 7 NOTE Understanding Errors and Troubleshooting Understanding Error States Partial Availability State When the library is in a partial availability state it is still functional but is not in an optimum or supported configuration as described in Table 4 1 on page 4 9 When this occurs the front panel will display Partly Available and the illuminated bar beneath the front panel display will be solid amber until the condition is resolved A partial availability state is most commonly an indication of a configu
172. ta not streaming Power unstable Tape Media Tape damaged Tape write protected Cleaning cartridge expired Incompatible cleaning or data cartridge Server Hardware problems BIOS settings Incorrect drivers Insufficient memory Y Backup Software Incorrect software configuration Configuration changes to host Chapter 4 Understanding Errors and Troubleshooting Understanding Error States Understanding Error States This section describes the difference between the following types of errors e Soft recovered errors page 4 6 Partial availability page 4 8 Hard unrecovered errors page 4 13 e System errors page 4 15 m e o Qo E e z 4 v gt 2 E ite Chapter 4 4 5 TIP Understanding Errors and Troubleshooting Understanding Error States Soft Recovered Errors Soft errors are hardware errors that the library recovered from by retrying the operation Though soft errors are often transparent to a user they are logged in the soft error log Main Menu gt Information gt Library Information gt Recovered Soft Error Log Periodically review the soft error log to detect and track errors before they become serious If you see that a component has many soft errors it might indicate a library component that is more likely to fail If the library has a hard error and you are unsure wha
173. ted restores very slowly LTO CM has failed and the drive cannot use the tape directory information to recover the data The data can still be recovered but may take longer than normal Appendix D D 29 iw Z lt 7 Qo rr a D Drives and Media HP Ultrium Drives amp Media D 30 Appendix D Glossary A AL PA Arbitrated loop physical address B backup software Software that runs on the host computer that is used to track data backups and execute library functions board A printed circuit assembly PCA Also called a card or adapter bulk load A way to load magazine slots with tapes Usually refers to the initial loading of the library bus A common data path over which data is transported C calibration A routine that is run immediately after a tape cartridge is loaded in order to determine if the tape is blank or written compatible with the drive and capable of being written and read cleaning tape A tape that is used only for cleaning a drive D drive tape drive The device that the library uses to record data onto tapes drive cleaning A library feature that uses a cleaning tape to clean a tape drive drive module The entire assembly that houses the drive including the metal housing and connectors differential SCSI A type of SCSI cable that can carry data a maximum of 25 meters E event A significant function ofthe library displ
174. ter 4 4 3 Understanding Errors and Troubleshooting Troubleshooting Overview Understanding Error Types There are several categories of errors that might occur when you are using your library Each error category has a different troubleshooting process which is described in more detail later in this chapter Soft Recovered Partial Hard Host Software Availability Unrecovered and Media Errors Errors Errors Errors Host Bus Adapter Front Panel LED is FLASHING GREEN Library had error but recovered The soft error log contains history From the front panel select INFORMATION gt LIBRARY INFORMATION gt SOFT RECOVERED ERROR LOG Front Panel LED is SOLID AMBER Library has a condition that needs to be noted The library may still be operational in this state From the front panel select Information gt LIBRARY Information gt LIBRARY Status See Table 4 1 for recovery information Front Panel LED is FLASHING AMBER Library had error and cannot recover from it You cannot operate the library until the error is resolved The hard error log contains more information From the front panel select INFORMATION gt LIBRARY INFORMATION gt HARD ERROR LOG Driver conflicts Incompatible HBA SCSI ID conflict SCSI Fibre Network Problems Slow or busy Da
175. than eight days you need to set the date and time If the date and time are not set error logs will not include date and time stamps To set the date and time enter the Administration menu If you only want to view the date and time enter the Information menu To set the date and time 1 Enter the Set Date and Time menu 2 Use the or keys to select the year month and day Use the gt key to scroll to the next entry when complete 3 Set the hour and minutes 00 00 00 using the or keys Use the gt key to scroll over to the next selection The seconds are automatically set at 00 4 Use the or keys to select the time zone UTC stands for Coordinated Universal Time See Table 3 6 World Time Zones on page 3 23 This will keep your host time and library time synchronized 5 Press OK to save your changes Press Quit to exit this menu and not save your changes The time does not automatically adjust for time changes such as daylight savings time and is accurate to within one hour per year Occassional adjustment is normal 3 22 Chapter 3 Library Administration Setting the Date and Time Table 3 6 World Time Zones UTC 12 Eniwetok Kwajalein UTC 11 Midway Island Samoa UTC 10 Hawaii UTC 9 Alaska UTC 8 Pacific Time US and Canada Tijuana UTC 7 Mountain Time US and Canada Arizona UT
176. the Library Main Menu gt Administration gt Change Configuration Library Administration Configuring the Library You can change the following configuration options for the library Table 3 1 Configuration Options Menultem Description Default Options Password See Enabling and Changing the Password Off On or Off on page 3 5 Network See Using the Remote Management Card on DHCP Off Assign an IP Access page 3 9 address or use DHCP Mailslot See Configuring the Mailslot on page 3 6 One slot None one Configuration five or ten slots Fibre See Configuring the Library for Fibre N A N A Channel or Channel on page 3 15 or Setting SCSI IDs SCSI IDs on page 3 19 Save Element Allows the host to continue reserving drives Off On or Off Reserve After a Power Cycle or slots after a power cycle a SCSI element reservation This is typically used to ensure that only one host can access a slot or drive See Configuration Information on page 3 27 Chapter 3 3 3 Lr ley E o lt gt a 3 2 7 A D d E Library Administration Configuring the Library Table 3 1 Configuration Options Menultem Description Default Options Other e Report Recovered Soft Errors Reports On On or Off Configuration recovered errors over SCSI Options e Restore Factory Defaults Restores the N A
177. the binding for the robotics controller the pass thru driver io lpath 10 4 4 0 0 PATH 10 4 4 0 0 LDEV 30 ID HPA4669A TYPE MOSAR AC PMGR MO SCSI PTHRU DM PMGRPRI 10 LMGR LOGICAL DEVICE MANAGER MAXIOS 0 Repeat this step for 1path 10 4 4 1 4 2 4 3 and 4 4 d Verify the binding for the tape drives the differential tape dm io lpath 10 4 4 1 0 PATH 10 4 4 1 0 LDEV 31 ID DLT8000 TYPE TAPE PMGR SCSI TAPE2 DM PMGRPRI 10 LMGR LOGICAL DEVICE MANAGER MAXIOS Repeat this step for 1path 10 4 4 1 4 2 4 3 and 4 4 1 30 Chapter 1 e To configure the Storage Node on the NetWorker server verify the Getting Started Configuring the Host System peueis Dunes ldev specifications io Idev 30 34 LDEV 30 DEVNAME OUTDEV 0 MODE ID HPA4669A RSIZE 128 DEVTYPE MOSAR AC PATH 10 4 4 0 0 MPETYPE 24 MPESUBTYPE 4 CLASS LDEV 31 DEVNAME OUTDEV 0 MODE ID DLT8000 RSIZE 128 DEVTYPE TAPE PATH 10 4 4 1 0 MPETYPE 24 MPESUBTYPE 8 LASS TAPE LDEV 34 DEVNAME OUTDEV 0 MODE ID DLT8000 RSIZE 128 DEVTYPE TAPE PATH 10 4 4 4 0 MPETYPE 24 MPESUBTYPE 8 LASS TAPE 7 Save the configuration changes as follows a Hold the configuration changes io hold Exit the io section io exit If you have followed the local convention for backing up the configuration file keep the changes Sysgen keep keeping to group CONFIG SYS Purge old configuration yes no y Check with t
178. the library remove all external cables and terminators For an internal move only disconnect the power cable SCSI cables the RMC ethernet cable and the Fibre Channel connection from the host hub or switch You do not need to remove the SCSI cables that connect the controller or the Fibre Channel interface to the drive modules unless the library is being shipped 1 36 Chapter 1 Getting Started Moving or Shipping the Library WARNING Before moving the library the leveler feet must be fully raised to allow for ground clearance Once the library is in place the leveler feet should be fully lowered Failure to follow these precautions could result in personal injury or damage to the library Avant que la biblioth que ne soit d plac e les pieds doivent tre plac s en position lev e de telle sorte qu ils ne touchent pas le sol Une fois que la biblioth que est en place les pieds doivent tre abaiss s L absence de ces pr cautions peut entrainer des risques de blessure du personnel ou des d g ts la biblioth que Vor dem Bewegen der Bibliothek m ssen die Standf De hochgeklappt sein sonst stellen sie eine Behinderung dar Wenn sich die Bibliothek am vorgesehenen Standort befindet sollten die Standf fe wieder heruntergeklappt werden Die Nichtbeachtung dieser Vorsichtsmafinahmen kann zu Personenschaden oder Besch digung der Bibliothek f hren Przed przesuni ciem ta moteki nale y ca kowicie podnie n
179. tic tools 4 35 4 50 failure 4 14 installation 1 5 1 21 moving or shipping 1 34 1 39 overview 1 3 packaging 1 39 registration B 2 specifications A 4 A 6 library hardware troubleshooting 4 28 4 34 library information 3 24 library information menu hard error log 3 24 identity 3 24 odometer 3 24 recovered soft error log 3 24 retrieving information 3 24 library status 2 5 loading a tape into a drive 2 14 location criteria 1 6 LTO glossary 2 LVDS 4 23 glossary 3 M MAC address glossary 3 magazine glossary 3 loading DLT media D 13 loading Ultrium media D 26 magazine access glossary 3 mailslot glossary 3 access 2 11 2 13 configuration 3 6 3 7 drawer 3 6 magazine 3 7 maintaining media Ultrium D 21 media bulk erasing Ultrium tapes D 21 compatibility D 3 degaussing Ultrium tapes D 21 DLT cartridge life D 6 cleaning problems D 17 inspecting D 7 D 8 loading into magazine D 13 rewinding a stuck tape D 14 D 15 D 16 DLT Type IIIXT D 6 drive format D 3 hub D 8 tape leader D 7 Ultrium cartridge life D 20 cleaning problems D 28 loading into magazine D 26 maintaining D 21 rewinding a stuck tape D 27 Index Index unformatted D 3 using DLT cartridges D 7 using Ultrium D 21 D 26 write protecting DLT D 9 write protecting Ultrium D 22 menu trees 2 8 mounting brackets 1 8 move glossary 3 moving the library 1 34 1 39
180. tion to the information provided in this manual you may also want to refer to the documentation provided with your Ultrium media Maintaining Ultrium Cartridges Make it a practice to visually inspect your tape cartridges when loading or removing them from your tape library Taking a few minutes to check the condition of your cartridges will lower the risk of repeated failures and help ensure uninterrupted backup Do not apply more than one label onto Ultrium cartridges as extra labels can cause the cartridges to jam in the tape drive Do not bulk erase Ultrium formatted cartridges This will destroy pre recorded servo information and make the cartridges unusable Appendix D D 21 iw Z lt 7 Qo rr a D NOTE Figure D 8 Drives and Media HP Ultrium Drives amp Media Write Protecting Ultrium Cartridges Each cartridge has a sliding write protect switch Using the write protect switch ensures data safety for files that have been previously written to tape preventing additional files from being written to that tape To change the write protect setting slide the red tab on the base of the cartridge Figure D 8 on page D 22 Right to prevent data from being written to the cartridge The red tab on the cartridge displays a padlock when the write protect switch is in the ON position Left to allow data to be written to the cartridge unless the tape is write protected electronically through yo
181. ubleshooting Table Problem Solution The library s power failed while a tape was in the drive and did not return to the ready state after the power came on Verify that the LEDs on the back of the library are on and that the fans are turning see page 4 17 Power cycle the library Contact your service representative No display messages appear Make sure the power cord is connected Make sure the power switch is on Check that the LEDs on the back of the library are on and the fans are turning see page 4 17 Power cycle the library Try to access the library from the web see page 3 9 Download library firmware see page 4 60 Contact your service representative Tape Movement An error message appears after inserting the magazine or loading tapes Verify that tapes are inserted correctly in the magazine See page 2 11 Verify that the correct tape type is used See Appendix D Tape stuck in drive Power cycle the library and retry unloading the tape from the library front panel Ensure the backup host software is not reserving the slot The backup software needs to cancel the reservation See Appendix D for additional information on removing a stuck tape Contact your service representative Tape stuck in transport Run the Recalibrate Library test see page 3 29 Power cycle the library Contact your service representative Chapter 4 4 29
182. upport Service Contracts Service Contracts Service contracts are available for your library If you choose to purchase one your warranty will be upgraded Table B 1 lists available service contracts for HP SureStore E Tape Library Model 12 140 and Table B 2 lists response level upgrades NOTE To purchase a service contract contact your HP Sales Representative Table B 1 Hardware Service Contracts Option Description 02A On site 4 hour same day response Monday Friday business hours vary by country 02C On site next day response Monday Friday business hours vary by country 02G On site 4 hour same day response 7 days a week 24 hours a day 02L On site scheduled response Monday Friday business hours vary by country HP will send a CE to a customer site at the same time every week as agreed with the customer when repairs need to be made All products to be repaired must be set aside in one location at the customer site Can only be charged on products that can s be safely moved I 3 02V On site 6 hour call to repair seven days a week 24 hours S a day Time begins when the original call to the call n center is made Available only for customer sites up to 50 3 miles 80 km from a primary HP Support Response S Office 02X On site 4 hour call to restoration 7 days a week 24 hours a day Time begins when the original call to the call center is made Available only for custom
183. ur backup software The padlock on the red tab cannot be seen and the hole is exposed when the write protect switch is in the OFF position With the write protect switch in either position data can be read from the cartridge Ultrium Write Protect Button Settings D 22 Appendix D TIP CAUTION Figure D 9 Drives and Media HP Ultrium Drives amp Media Using Ultrium Cartridge Bar Code Labels Make it a practice to use bar code labels on your tape cartridges Your host software may need to keep track of the following information and the associated bar code Date of format or initialization Cartridge owner such as a group or department e Storage purpose If the host software does not keep track of this information create a method for doing so Ultrium cartridges have a recessed area located on the face of the cartridge next to the write protect switch Use this area for attaching the bar code label Figure D 9 Do not apply labels onto the cartridge except in this designated area The bar code label should be applied as shown in Figure D 9 with the alphanumeric portion facing the hub side of the tape cartridge Never apply multiple labels onto a cartridge as extra labels can cause the cartridge to jam in a tape drive Proper Ultrium Label Position Appendix D D 23 iw A lt o Qo D a D NOTE Table D 10 NOTE Drives and Media HP Ultrium Drives amp
184. uters that generate and communicate data to the library 2 Glossary hub A device that provides a multiple port loop interconnect system to implement a Fibre Channel arbitrated loop using a physical star configuration HVDS High Voltage Differential SCSI I identity A front panel display option that provides the library s serial number IP Internet Protocol J jumper cables Cables used to connect the library controller card to a drive May also be referred to as daisy chain cables L LEDs Light emitting diodes also called lamps found in various library assemblies including drive modules power supplies library cards and internal assemblies An LED communicates status information about the assembly library A data storage system that stores electronic data on tape media Depending on the model the library can use up to twelve drive modules LTO Linear Tape Open LVDS Low Voltage Differential SCSI M MAC Address Media access control address a unique hardware based address that identifies each node on a network magazine slotted container that resides in the tape drawers that provides individual slots for five tape cartridges magazine access A process of loading or unloading tapes that involves opening a tape drawer and exchanging one or more magazines mailslot A process of loading or unloading tapes that allows the user to access one five or ten storage slots move

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