RTX® Secure 410-3QR User Manual
Contents
1. you should take the following steps to resolve the problem 1 Ensure that the case of your attached drive is grounded 2 Use a data cable with RFI reducing ferrites on each end 3 Use a power supply with an RFI reducing ferrite approximately 5 inches from the DC plug 4 Reorient or relocate the receiving antenna Tested to comply oe with FCC standards FOR OFFICE OR COMMERCIAL USE Page 102. of multiple hard drives that are combined in a way that provides faster performance and or data safety Your RIX unit is capable of creating and managing several different varieties of RAID You may choose your preferred RAID level based on factors such as disk capacity desired data safety and desired performance Page 3 2 1 Summary of RAID Levels The RTX Secure 410 30R supports RAID Levels 0 1 5 and 10 RAID Level 5 is most commonly used by those seeking an optimal balance of speed and data safety Required RAID a Data Description No of Level _ Redundancy Drives 0 Also known as striping Data distributed 2 No data across multiple drives in the array There is protection no data protection 1 Also known as mirroring All data repli 2 1 drive cated on two separate disks This is a high availability solution but due to the 100 duplication only half the total disk capacity is available for data storage D Also known as Block Interleaved Distrib 3 or 4 1 drive uted Parity Data and parity information is subdivided and distributed across all disks Can withstand the failure of one drive The total capacity of all but one of the drives is available for data storage 10 Also known a stripe of mirrors Data is 4 1 drive striped across two separate disks and mir rored to another disk pair The RAID level becomes available as a menu option when exactly these numbers of hard drives are installed inside of the RTX
3. system Fan Status Indicates whether the fan is operating normally or has failed and is in need of a replacement Contact Technical Support if the fan has failed to arrange for a repair Change RAID Allows you to change the RAID level see section 6 2 Mode 6 RAID Configuration You may skip this section if you purchased the RTX Secure 410 30R pre configured with drives The RIX Secure 410 30R ships with RAID 5 as the default mode The RTX Secure 410 30R offers four options for RAID configuration See section 2 1 for details on the available options Stop all data transfers before setting or changing RAID types or rebuilding a degraded array Page 5 hil Failure to do so can result in the loss of data Jo set up or change the RAID type disconnect all data cables and reboot the RIX After the unit has initialized the LCD will display the drives mode and status 6 1 Creating a New RAID Use the LCD and menu selection buttons to complete these steps if you did not purchase your unit pre configured Changing RAID levels will erase any data on the drives Make a backup copy of any data you wish to keep before changing the RAID a Disconnect the RTX enclosure from the computer b Insert four hard drives preferably all the same make model and capacity into the RTX enclosure and flip the power switch on the rear of the unit c After the RIX enclosure boots up it will begin alarming and the LCD will display the
4. D Status LED will glow red if this occurs regardless of whether the buzzer is enabled or not Temperature Sliders When your RTX enclosure reaches a certain temperature buzzers will sound if they are enabled see the Buzzers subsection above and the fan will kick on You may want to change these default temperatures according to your environment With these sliders you can change the default temperatures of the e Enclosure fan kick on e Enclosure temperature warning e Drive temperature warning e Drive temperature alarm 8 Usage with Mac and Windows Operating Systems 8 1 Usage with Mac OS X 8 1 1 Formatting a Drive To format use Disk Utility pictured above right which can be found in the Applications folder a Click on the drive in the window to the left o Click the Erase tab in the window to the right c Select the format type Most users prefer Mac OS Extended with Journaling HFS which is required for compatibility with Time Machine OS 10 5 or newer If you need to use your RTX with both Mac and Windows computers select MS DOS File System instead d Enter a name for the new volume and then click Erase to start the process Page 7 are Ext Hard Disk Media oee2 ee QO ff A ls Verify Info Burn Mount Eject Enable Journaling New Image Convert Resize Image 750 16 GB Hitachi HDS7 First Erase Partition RAID Restore 3 Macintosh 2 TB Ext Hard Disk Media 5 PIONEER DVD R
5. DataPort Models Covered RTXS410 30R e Hardware based AES 256 bit Encryption Offers affordable military grade AES 256 bit data protection that encrypts the entire hard drive including boot sector OS temp and swap files e Meets Industry Standards All CRU Secure 256 bit product architecture and encryption engine designs meet FIPS140 2 level 3 per certification number 1471 and all CRU AES 256 bit security chips are NIST amp CSE validated FIPS PUB 197 e Easy to Use Security One physical Security Key is used for all bays and the Security Key can be stored separately from the unit to make the RTX Secure less vulnerable to compromise if the unit is lost or stolen No PINs or passwords are needed e Quadruple Connectivity RTX Secure 410 30R is compatible with four different interfaces USB3 USB2 eSATA and FireWire 800 A9 410 0005 Revision 1 0 hil Table of Contents 1 Pre Installation Steps 1 1 Accessories 1 2 Identifying Parts of the RTX Secure 1 3 Warnings and Notices 2 Introduction to RAID 2 1 Summary of RAID Levels 2 2 Hot Spares Host Standby 3 Installation Steps 3 1 Hard Drive Installation 3 2 Setting the Encryption Mode 3 3 Operating RIX Secure 3 4 Optional Configuration Settings 4 LED Behavior 5 LCD Menu Screens 6 RAID Configuration 6 1 Creating a New RAID 6 2 Changing the RAID Type 6 3 Adding a New Drive to a RAID 7 Buzzer and Temperature Configuration 8 Usage wi
6. W DVR To erase all data on a disk or volume 1 Select the disk or volume in the list on the left 2 Specify a format and name 3 If you want to prevent the recovery of the disk s erased data click Security Options 4 Click Erase To prevent the recovery of previously deleted files without erasing the volume select a volume in the list on the left and click Erase Free Space C Format Mac OS Extended journaled E Name Untitled Erase Free Space Security Options Erase 8 1 2 Mounting and Unmounting Volumes If the hard drive installed in the RTX enclosure is already formatted an icon representing the drive s volume will appear mount on the desktop You can begin using the volume right away If the drive is unformatted a message will appear on the desktop saying that the disk is unreadable Use OS X s Disk Utility to easily format the drive see section above Unmount the volume before powering down the unit by dragging the volumes icon to the Trash or by selecting the volume then pressing Command E Disconnecting the unit without first unmounting the volume can result in data loss 8 1 3 Creating a Boot Drive To activate this feature you must first install OS X on the hard drive in your carrier The easiest way to do this is to clone an existing system drive using a utility such as Carbon Copy Cloner or Super Duper Next go to System Preferences Startup Disk A window will list th
7. ation i Configure your drives with at least one RAID set Follow the appropriate setup instructions in Section 6 Once a RAID set has been created it will show up as a blank unallocated volume and you ll need to format it before you can use it Note that formatting a volume or creating a RAID set will erase all data on the hard drive so be sure to back up your data before installing the hard drives into this enclosure and before beginning this operation See Section 10 for instructions on how to format the volume with Mac or Windows operating systems 3 4 Optional Configuration Settings Missing Security Key Notification After the RTX Secure performs its power on self test and there is no Security Key inserted there is a five second period where the encryption status LEDs will blink red and orange During this period of time a Security Key can still be inserted When the RIX Secure detects the key s insertion it will continue its power on sequence Hot Swapping Encrypted Hard Drives Hot swapping of hard drives is supported by the RIX Secure as a default feature Make sure the correct Security Key is installed when hot swapping an encrypted hard drive If the Security Key is not installed or an incorrect Security Key is detected the bay will not power up and the bay s Encryption Status LED will flash orange 4 LED Behavior LED Behavior Unit Power Glows green when the power switch is in the on position system e Gl
8. but now only the top bay drive mounts Why Check the encryption mode to make sure that Unique Encrypted Mode is selected When the drives are encrypted with unique encryption keys but the RTX Secure is set to Common Encrypted Mode only the top bay drive will mount and consequently the RTX Secure will complain that the RAID has degraded or failed But don t worry your data will remain intact and will be accessible once the correct encryption mode Is set This is because the Security Key can hold a unique 256 bit security value for up to 8 bays and only the first value on the Security Key is used when the RIX Secure is set to use Common Encrypted Mode As a result the first bay will be accessible but all other bays will fall the encryption check since the first security value will not match the security values used to encrypt the other drives 12 Technical Specifications Product Name RTX Secure 410 30R RAID Levels RAID 0 1 5 10 Interface Types amp USB2 up to 480 Mbps Speeds e USB3 up to 3 2 Gbps e eSATA up to 3 Gbps Compatibility LED Indicators Controller Display Operating System Requirements Power Switch Power Supply Compliance Shipping Weight Dimensions Technical Support FireWire 800 up to 800 Mbps 3 5 SATA hard drives SATA1 SATA2 and SATA3 Power Indicator System Indicator RAID Indicator Bay Power Indicator one per bay Disk Activity Indicator one per bay LCD screen with back
9. ce a check in the boxes to indicate which warning alarm buzzers you want to be activated or remove a check from the boxes next to the buzzers you want to deactivate When a buzzer sounds press Enter on the front of the RTX enclosure to temporarily silence it until the RIX enclosure Is next rebooted System Warning Buzzer This buzzer will sound when a drive reaches the temperature set using the Drive temperature warning slider below This buzzer is disabled by default As a visual alert the System Status LED will glow amber when the temperature is reached regardless of whether the buzzer is enabled or not System Alarm Buzzer This buzzer will sound on 3 occasions e When a drive reaches the temperature set using the Drive temperature alarm slider below e When the enclosure reaches the temperature set using the Enclosure temperature warning slider below e When the fan fails As a visual alert the System Status LED on your RTX enclosure will glow red when any of these three situations occur regardless of whether the buzzer is enabled or not RAID Warning Buzzer This buzzer will sound when the RIX enclosure is in degraded RAID mode a drive has failed and is in need of rebuild or the RAID is rebuilding This buzzer is disabled by default The RAID Status LED will glow amber if this occurs regardless of whether the buzzer is enabled or not RAID Alarm Buzzer This buzzer will sound when the RAID has failed or is invalid The RAI
10. cellent part of any backup strategy However a RAID is not in itself a backup strategy Many things besides hard drive failure can damage Or erase your data e Corruption caused by unexpected disconnection during data access e g a cable is unplugged during a data transfer or the computer crashes or loses power while writing to the drives e Corruption or destruction caused by viruses or other malware Sabotage by a disgruntled employee or acquaintance Theft of your RTX Secure Natural disasters such as fire flooding etc Considering these possibilities any single copy of your important data must always be considered at risk That s why backing up Is so important Follow the 3 2 1 backup rule Data should exist in three different places on two different storage media and at least one of those copies should be maintained offsite Without an effective backup strategy recovering data may be impossible or the cost of data recovery may be quite expensive The CRU warranty does not cover costs associated with data loss nor do the warranties of other hard drive manufacturers Plan accordingly and backup data to minimize downtime 10 Encryption e The RIX Secure uses full disk hardware encryption to encrypt the entire contents of the drive including the boot sector operating system and all files without performance degradation e The Security Key must be installed prior to powering on the RIX Secure for the data to be decrypted on
11. e available bootable volumes Select the volume from which you wish to boot Another method is to hold down the Option key during boot up A screen should appear that allows you to select the volume you wish to use This is useful if you are only sporadically booting from the RIX hard drive 8 2 Usage with Windows Operating Systems 8 2 1 Formatting a Drive When you first mount a drive to a Windows operating system a pop up window will ask you if you would like to format it Click Format Disk and skip to Step F If the prompt does not pop up use the Disk Management utility by following these steps a Right click on the My Computer icon on the desktop Windows XP or the Computer button in the Start Menu Windows Vista 7 Server 2008 Server 2008 R2 Server 2012 then select Manage For Windows 8 select your Desktop then open Windows Explorer from the toolbar Right click on Computer in the left hand navigation pane and select Manage The Computer Management window will open b In the left pane of this window left click on Disk Management labeled B in the picture below c The drive should appear in the list of Disks in the lower middle right pane You may need to scroll down to see it If the drive is already formatted you can Identify it easily by its volume name If the Device Properties Box labeled C in the picture below says Not Initialized you ll need to initialize the disk before formattin
12. e present when any failed drives are replaced If the Security Key is not installed or an incorrect Security Key is detected the bay will not power up and the bay s Encryption Status LED will flash orange preventing the RAID from rebuilding Always ensure that the correct encryption mode is selected before powering on the RIX Secure Failure to do so may result in a failed RAID alarm But don t worry your data will remain intact and will be accessible once the correct encryption mode Is set NOTE Any data on the new hard drive will be destroyed when the drive is added to the RAID RAID 0 Never remove a drive from a RAID 0 as this will cause the loss of all data In the event of a disk failure for a RAID 0 the RAID will be destroyed Add a drive and then press the Up button to create a new RAID Follow the display prompts to build a new array RAID 1 5 and 10 In the event of a disk failure or removal the RAID will continue to function in a degraded state Add a new disk to the RIX Secure 410 30R to rebuild the RAID After the new drive has been detected the RTX enclosure will ask to add a new disk Press the Enter button to do so The disk will be added to the RAID and the RAID will begin to rebuild The LCD screen will display the percent complete for the rebuild Rebuild times vary a 1TB hard drive takes just over 3 hours to rebuild You can toggle to the approximate time remaining by pressing enter on the front panel 7 B
13. enclosure If both drives in either the RAID 0 or RAID 1 set fail then the entire RAID will fail If only one drive in each of the RAID 0 and RAID 1 sets fail then the RAID is preserved 2 2 Hot Spares Host Standby Hot spares are connected as part of your RAID and are switched into operation when a drive fails RAID 5 will support hot spares when configured with three hard drives displayed as a RAID5 3d on the LCD When a drive fails the RTX enclosure will immediately rebuild the RAID After that a new drive will need to be inserted in place of the failed one Replacement drives should preferably be the same model and capacity as the failed one 3 Installation Steps 3 1 Hard Drive Installation a Pull the ejection handle on the TrayFree bay to open the bay door b Insert a SATA hard drive Cee al into the bay Make sure it is CEEL E label side up with the SATA connection on the drive inserted first toward the rear a of the enclosure c Shut the bay door Sticker Card Use the stickers on the provided sticker card to label each drive if you plan to use Unique Encrypted Mode see Section 3 2 This will prevent the drives from getting mixed up when they are removed from the bays 3 2 Setting the Encryption Mode The RIX Secure has three modes that determine how it handles security Keys The status of the mode is determined at power up After the unit has been successfully mounted by the system
14. error Error Not a RAID Set Press the Enter button to silence the alarm d Press the Enter button a second time and the LCD screen will ask Make New RAID Press Enter to confirm e The LCD will display Select RAID Type Press Up or Down to cycle through to your desired RAID type and press Enter f The screen will display Will Erase all Data OK Pressing Enter will result in the loss of all data on the drives Ensure all data is backed up then press Enter g The new configuration will be selected and the RTX enclosure will reboot The RAID is now created 6 2 Changing the RAID Type a Disconnect the RTX enclosure from the computer b Press the Up button to cycle the LCD menu to the Change RAID Mode screen and press the Enter button c The LCD will display Select RAID Type Press Up or Down to cycle through the available options to your desired RAID type and press Enter d The screen will display Will Erase all Data OK Pressing Enter will result in the loss of all data on the drives Ensure all data is backed up then press Enter e The new configuration will be selected and the RIX enclosure will reboot The RAID is now created f The RIX enclosure has been configured and is ready for operation Follow the Instructions for the appropriate operating system usage instructions to initialize and format the drives 6 3 Adding a New Drive to a RAID The Security Key must b
15. event will CRU or its suppliers be liable for any costs of procurement of substitute products or services lost profits loss of information or data computer malfunc tion or any other special indirect consequential or incidental damages arising in any way out of the sale of use of or inability to use any CRU product or service even if CRU has been advised of the possibility of such damages In no case shall CRU s liability exceed the actual money paid for the products at issue CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability FCC Compliance Statement This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equip ment is operated in a home or commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications In the event that you experience Radio Frequency Interference
16. g It Right click on the Device Properties Box and select Initialize Disk If you are prompted to select a partition type select MBR for volumes 21B or smaller or GPT for volumes larger than 21B NOTE Windows XP does not support GPT for volumes larger than 21B d To format the volume right click the Drive Properties Box labeled D in the picture below and select New Partition Windows XP or New Simple Volume Windows Vista 7 8 Server 2008 Server 2008 R2 Server 2012 File Action View Help e gt 20u00 A S E Computer Management Local Volume e Unless you wish to customize the settings in these dialog prompts Click Next on the Select Partition Type shows up in Windows XP only Specify Volume Partition Size and Assign Drive Letter or Path dialog prompts leaving the default settings f You will now see a window that allows selection of a file system Choose NTFS and enter a name for the new volume Be sure to check the box labeled Quick Format which will ensure that the formatting process takes less than a minute g Click Next and then Finish to start the format process When the format is complete the Drive Properties Box will update to show the new volume name The new volume can now be found by double clicking on the My Computer icon on the desktop Windows Page 8 hil XP by clicking on the Computer button in the Start Menu W
17. indows Vista 7 Server 2008 Server 2008 R2 or by clicking on Computer in the navigation pane of a Windows Explorer window Windows 8 Windows Server 2012 8 2 2 Mounting and Unmounting Volumes If the hard drive inside of the RIX Secure are in a RAID which is already formatted you can begin using the volume right away When the RIX Secure is properly connected and turned on a window may open to allow you access to the volume If no window appears find the volume by double clicking on the My Computer icon on the desktop Windows XP by clicking the Computer button in the Start Menu Windows Vista 7 Server 2008 Server 2008 R2 or by clicking on Computer in the navigation pane of a Windows Explorer window Windows 8 Windows Server 2012 Unmount the RTX Secure before powering it down by left clicking the green arrow icon on the task bar in Windows XP or the USB plug icon with the green checkmark on the Desktop task bar Windows Vista 7 8 Server 2008 Server 2008 R2 Server 2012 and then selecting the proper device from the menu that pops up You may have to click on the Show Hidden Icons arrow on the task bar to tind the correct icon Windows will indicate when it is safe to disconnect the RIX Secure Disconnecting the unit without first ejecting it can result in data loss 9 RAID Is Not A Backup Because your RIX Secure features redundant RAID modes which protect against a hard drive mechanical failure it is an ex
18. light control panel Windows 8 7 Vista or XP Windows Server 2012 2008 and 2003 product families Mac OS X 10 4 x or higher Linux distributions that support the connection type used 2 position On Off Input 100 240VAC Output 120 Watts EMI Standard FCC Part 15 Class A CE EMC Standard EN55022 EN55024 13 pounds without drives 18 pounds with drives 10 63 x 6 89 x 7 87 270mm x 175mm x 200mm Contact us at www cru inc com support We also offer phone support at 800 260 9800 or 360 816 1800 RTX is a registered trademark and TrayFree is a trademarks of CRU Acquisitions Group LLC Other marks are the property of their respective owners 2008 2013 CRU Acquisitions Group LLC Limited Product Warranty CRU DataPort CRU warrants this product to be free of significant defects in material and workmanship for a period of three years from the original date of purchase CRU s warranty is nontransferable and is limited to the original purchaser Limitation of Liability The warranties set forth in this agreement replace all other warranties CRU expressly disclaims all other warranties including but not limited to the implied warranties of merchantability and fitness for a particular purpose and non infringement of third party rights with respect to the documentation and hardware No CRU dealer agent or employee is authorized to make any modification extension or addition to this warranty In no
19. m panel to Bypass This option disables the Common Unique switch The Encryption Display Bypass LED will illuminate and the drive bay Encryption Active LEDs will remain off Note When switching the encryption mode the RAID controller will still see a valid volume even when it shouldn t You must rebuild the RAID whenever you change the encryption mode Failure to do so will not result in the loss of data but will result in the inability to see some or all established RAID sets Page 4 3 3 Operating The RTX Secure a Connect the RTX Secure to a power outlet with the included power cord d Install the hard drives into the RTX Secure See Section 3 1 e Set the desired encryption mode See Section 3 2 f Insert the Security Key into the Mini USB Security Key Port on the bottom of the RIX Secure if the drives being used in the RTX Secure are encrypted or intended to be encrypted g Turn on the RTX Secure by flipping the switch on the rear of the unit h When using the Unique or Common Encrypted Modes wait for each LED along the bottom panel of the RTX Secure to light green These encryption status LEDs correspond to one of the TrayFree Bays above them with the leftmost LED representing the top bay and the rightmost LED representing the bottom bay When all encryption status LEDs that correspond to a bay with a drive Inside are lit green encryption Is activated and the Security Key may be removed and stored in a safe loc
20. ommend using drives of the same brand and type for optimal performance If drives of different capacities are used in a RAID the capacity of the smallest drive will determine how much of each drive is used The additional capacity on the larger drives will not be used by the RAID e RAID level 0 will allow you to use the full combined capacity of the drives and offers the best data transfer speeds However RAID 0 offers no protection for the data If one drive fails in a RAID 0 the data on all of the drives is irretrievably lost Before creating a RAID investigate the various RAID types and choose the one that is best for your needs e Always back up data before switching RAID types Switching RAID types will destroy current data You must reformat your drives afterward Encryption e Though the Security Key port is mechanically identical to the standard Mini USB port inserting Security Keys into any other Mini USB port may damage the keys and render them useless Please only use Security Keys in RTX Secure products e Likewise inserting a Mini USB cable or other device into the RTX Secure Security Key port on the carrier may cause internal damage and potentially lead to loss of data e Any time power is cycled on the RTX Secure the Security Key should be installed prior to recycling the power in order to access the data on the drive 2 Introduction to RAID A RAID Redundant Array of Independent Disks is an array
21. ows green when system is performing as expected e Glows amber when a drive or the enclosure interior reaches the preset warning temperature e Glows red when a drive or the enclosure interior exceeds the preset warning temperature RAID e Glows green when system is performing as expected e Glows amber when the RAID is degraded or is being rebuilt e Glows red when the RAID has failed or is invalid Drive Power Glows green when the drive is in the unit and receiving power Drive Activity Glows amber when the drive is being accessed either reading or writing from the drive The Drive Activity LED is controlled directly by the hard drive When certain models of hard drives are used the amber glow may remain constant or will not light This is consid ered normal operation 5 LCD Menu Screens Use the Navigation Buttons to change screens Screen Description Mode shows the RAID level used Status Indicates the overall health of the RAID Available status messages are Normal or Degraded Disk Indicates the status of the individual disk in the numbered hard drive Slot e OK Indicates that the hard drive is in use or ready to use e No Disk Indicates that the hard was removed or not installed e Unused A new drive was installed and is not used by the RAID e Failing Indicates the drive is malfunctioning Disk Temp Displays temperature of the individual disk in the numbered slot Sys Temp Displays overall temperature inside the
22. t Power Switch Power Supply Power Supply Fan 1 3 Warnings and Notices Please read the following before beginning installation General Care RAID The main circuit board of the HDD is susceptible to static electricity Proper grounding is strongly recommended to prevent electrical damage to the enclosure or other connected devices including the computer host Avoid all dramatic movement tapping on the unit and vibration Avoid placing hard drives close to magnetic devices high voltage devices or near a heat source This includes any place where the product will be subject to direct sunlight Do NOT allow water to make contact with the drives or enclosure Before starting any type of hardware installation please ensure that all power switches have been turned off and all power cords have been disconnected to prevent personal injury and damage to the hardware To avoid overheating the RTX enclosure should be operated ina well ventilated area and in such a way that sufficient airflow is maintained across the controller chips Remove the drives before transporting the RIX enclosure to prevent damage to the drive Interfaces Use only hard drives that are in perfect condition Avoid using drives that have ever developed bad sectors during previous usage This could lead to possible device failure or loss of data RIX Secure 410 30R supports SATA hard drives of various specifications and different capacities However we rec
23. th Mac and Windows Operating Systems 8 1 Usage with Mac OS X 8 1 1 Formatting a Drive 8 1 2 Mounting and Unmounting Volumes 8 1 3 Creating a Boot Drive 8 2 Usage with Windows Operating Systems 8 2 1 Formatting a Drive 8 2 2 Mounting and Unmounting Volumes 9 RAID Is Not A Backup 10 Encryption 11 Frequently Asked Questions 12 Technical Specifications co co wo wo co co o oOo wa wZ7wWVNOO OD OOH Oooo A A A A A Ww WN NMN 1 Pre Installation Steps 1 1 Check the Accessories with Your RTX Secure The following list contains the items that are included with this device Please contact CRU if any items are missing or damaged Accessories Quantity RTX Secure 410 30R Enclosure 1 Power cord 1 USB3 Cable 1 USB2 Cable 1 FireWire 800 Cable 1 eSATA Cable 1 ProSoft Data Backup CD 1 security Keys 3 Lanyards for Security Keys 3 security Key ID Tag 3 security Key Labels 6 Packet of Keys 1 Exclusively packaged with all SKUs that include hard drives 1 2 Identifying Parts Take a moment to familiarize yourself with the parts of RTX Secure This will help you to better understand the remaining Instructions Front of the RTX Secure 410 30R LCD Screen LEDs Navigation Buttons Key Lock Power and Access LEDs Ejection Handle Encryption Key Port Encryption B ypass LEDs Lamon Encryption Unique Switch Switch Page 2 hil Back of the RTX Secure 410 30R Cooling Fan FireWire Ports USB 3 0 Port eSATA Por
24. the Security Key may be removed and stored in a safe location Changing the position of the switches on the bottom of the RIX after the unit has successfully been mounted will not change the mode used at power up Note Always ensure that the correct encryption mode is selected before powering on the RTX Secure Failure to do so may result in a failed RAID alarm This will not affect your data which will become accessible once the correct encryption mode is set Unique Encrypted Mode This is the most secure mode of operation A Security Key is required to access data and each bay is loaded with its own unique 256 bit security value from the Security Key These security values are all Stored in one Security Key Each time a hard drive is loaded into the RTX Secure it must be loaded into the same bay Flip the left switch on the bottom panel down to Unique and the right switch down to Encrypted Common Encrypted Mode This mode allows hard drives to be located in different bays within the unit after the array is formatted A Security Key is required to access data Each bay uses the same security value from the Security Key Flip the left switch on the bottom panel up to Common and the right switch down to Encrypted The Encryption Display Common Key LED will illuminate Bypass Mode A Security Key is not required to access data This option cannot be used with encrypted hard drives Flip the right switch on the botto
25. the computer using both the eSATA and FireWire connections When this is the case the OS may attempt to mount the RTX Secure twice resulting in two volumes appearing Simply unmount the volumes turn off the RIX Secure and unplug one of the connections to resolve the problem Is there a way to use Bypass Mode on certain bays and use an encryption mode on others There is no way to bypass Individual bays and set others to use an encryption key RTX Secure is complaining that my RAID is degraded or failed and replacing disks does not solve the issue Why Check the encryption mode to make sure that Unique Encrypted Mode is selected When the drives are encrypted with unique encryption keys but the RIX Secure is set to Common Encrypted Mode only the top bay drive will mount and consequently the RTX secure will complain that the RAID has degraded or failed But don t worry your data will remain intact and will be accessible once the correct encryption mode is set This is because the Security Key Page 9 can hold a unique 256 bit security value for up to 8 bays and only the first value on the Security Key is used when the RTX Secure is set to use Common Encrypted Mode As a result the first bay will be accessible but all other bays will fail the encryption check since the first security value will not match the security values used to encrypt the other drives used to see all of the drives in the RTX Secure mount on my computer
26. the drive If the key is externally connected to the Mini USB Security Key Port and is not internally installed then once it has been accepted it may be removed and stored in a safe location Always store Security Keys apart from the data so that in the event that the drive is lost or stolen the data is protected e When a drive is formatted using an encryption key the same or a duplicate key must be used in order to access the data There is no back door to access the data lost keys make data recovery virtually impossible 11 FAQ Why won t my hard drives mount on my computer If the drives are encrypted make sure that Bypass Mode is not engaged at power up If It is set the encryption mode to the appropriate mode and then recycle power on the enclosure If the drives are not encrypted then make sure that Bypass mode is engaged or the drives will not mount If the encryption mode is correct check to make sure you are using the correct Security Key Then refer to Section 3 3 for the proper procedure on starting up the RIX Secure with a Security Key Next try removing each drive from the RTX Secure and reseating them in their TrayFree Bays If you are connected via eSATA make sure you have eSATA drivers properly installed in your OS I ve attached my RTX Secure 410 30R and can see the volume but it shows up twice Which one is real If you are seeing your RTX Secure volume mounted twice chances are the unit is connected to
27. uzzer and Temperature Configuration U or 3 5 0 x AMI E DEDAS 88 208 pii Gen 88 E 18 D E A0808 S a a Rescan for Device Save Changes to Device The RIX Secure 410 30R is compatible with CRU Configurator 3 5 or higher which allows IT administrators to change internal settings to meet individual needs Configurator allows the user to set the password enable and disable audible alarms and change temperature alarms and warnings settings To download Configurator and the full Configurator manual visit www wiebetech com software configurator php Page 6 7 1 Accessing Configurator In order for Configurator to access the RIX enclosure connect RTX secure 410 30R to the computer via USB 2 or FireWire 7 2 Customizable Options P a CRU Configurator 3 5 0 DataPort Details Options Alerts Configuration PIN 0000 OFF System warning buzzer OFF RAID warning buzzer RAID alarm buzzer LON f System alarm buzzer ON Enclosure fan kick on 30 C Enclosure temperature warning 50 C Drive temperature warning 50 C Drive temperature alarm 55 C Rescan for Device Save Changes to Device The following options are available on the Alerts tab of the Configurator Configuration PIN This feature allows you to set a PIN to prevent unauthorized configuration The default PIN is 0000 The RTX enclosure only requires you to enter a PIN if a different value has been set Buzzers Pla
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