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System, method and mobile device for remote control of a voice mail

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1. 713 159 DU o 5 283 887 A 2 1994 Zachery n M LIE 590577 A 5 1999 Foladare et al 5 299 255 3 1994 Iwaki et al 5 917 629 A 6 1999 Hortensius et al 5 313 582 5 1994 Hendel et al SO E ME E ebal 5 315 635 A 5 1994 Kane et al 1911 ulligan et al 5333152 A 7 1994 Wilber 5 941 956 A 8 1999 Shirakihara et al Wei ie a 5 943 426 A 8 1999 Frith et al 5 370 566 12 1994 Mitchell Jr et al 5 302 390 A 2 1995 Crozier bo al 5 406 557 A 4 1995 Baudoin onu ar Pol DIM E Le 5 410 543 A 4 1995 Seitz et al MOE d T 101009 Moe et al 5416473 A 5 1995 Dulaney III et al ee a T QUEE A A 911293 Fleming III 5 966 663 A 10 1999 Gleason 2196960 AS T1935 Campana E cok 5 968 131 10 1999 Mendez et al Jret al 5 973 612 A 10 1999 Deo et al 5 479 472 A 12 1995 5 974 180 10 1999 Schwendeman TES Fm RUNI queo Kane 5 983 073 A 11 1999 Ditzik 5 491 739 2 1996 Wadin et al 340 7 21 ORT Mak RGR ii 5 493 692 A 2 1996 Theimer et al er pra TATA Sd al 5 995 597 A 11 1999 Woltz et al 5 548 789 A 8 1996 Nakanura 6 000 000 A 12 1999 Hawkins et al ease 6 006 274 A 12 1999 Hawkins et al 21000 aoe R door sens et al 6 000 173 A 12 1999 Sumner 5 579472 A 11 1996 Keyworth II et al diis eR eM al 5 588 009 12 1996 Will 6018762 A 5 598 536 1 1997 Slaughter III et al 5 603 054 2 1997 Theim
2. and plays the message FIG 8 U S Patent Jul 30 2013 Sheet 9 of 10 US 8 498 289 B2 mobile device sends Unified Messaging Server PBX voice mail interface message to unified sends message to the extracts all phone numbers messaging server PBX voice mail interface for conference call 999 502 504 N T canal o Organizer Ca PBX voice mail interface Completed informs PBX system of user request with phone s Okay 510 508 506 Yes 912 TPBX system instructed to make phone cells out through phone circuits 514 timer started for System waits for competed circuits call completions Call Answered by Timer Expires may attendee timer 526 be lengthened lengthened once PBX plays message 528 to new conference attendee call bridged At least one cal into conference No completed ast call to be bridged into call Clear call cancel Conference conference Continues 530 524 FIG 9 U S Patent Jul 30 2013 Sheet 10 of 10 US 8 498 289 B2 Call received by Call Yes ore d PBX system answered all accepte N 602 600 9 604 Call detected by PBX 606 voice mail interface 610 612 Call sent to PBX requested to hold voice mail call please hold system ice message is played PBX forwards held call 634 to number provided sends to voice mail or 614 summary of call sent to hangs up the caller unified messaging system 632 PBX voice mail
3. 7 pgs Motorola PMR 2000 Personal Message Receiver POCSAG CCIR Radio Paging Code 1 1986 6 pgs Undated Information Display Pager D40 NEC Corporation 6 pgs Motorola AirMobile Wireless Comm Guide for cc Mail User Guide Version 1 0 Motorola Wireless Data Group 1995 pp 3 48 Motorola AirMobile Wireless Comm Server for cc Mail User Guide Version 1 1 Motorola Wireless Data Group 1995 pp 4 46 Sun Microsystems JavaMail API Design Specification Version 1 0 Dec 9 1997 Sun Microsystems Inc chapters 1 10 appendices A E Compaq Aero 2100 Series Color Palm size PC Reference Guide Second Edition Aug 1999 Compaq Corporation cited by examiner U S Patent Jul 30 2013 Sheet 1 of 10 US 8 498 289 B2 110b 115a 140a 140b 105a 105b Unified Messaging Corporate Services H Phone Services Portal Services Internet Services Firewall Corporate Location A Firewall yY N Unified Messaging Services Interface Services 105 Data Centric Wireless Network Dual Mode Mobile Device Network Carrier Location C Traditional FIG 1 Voice Calls U S Patent Jul 30 2013 Sheet 2 of 10 US 8 498 289 B2 230 Calls 150 Unified Event Listing 210a Unified Messagin E Mail Web Interface 2 N Server Y BE Interface Exchange Note
4. interface instructs PBX what to do with call 630 command given to PBX voice mail interface Yes Call Processing 616 unified messaging system delivers message to mobile device 618 Start timer for call 622 User Acts on Timer expires P the message command sent back to unified messaging system i 6 628 call sent to voice mail system FIG 10 US 8 498 289 B2 1 SYSTEM METHOD AND MOBILE DEVICE FOR REMOTE CONTROL OF A VOICE MAIL SYSTEM CROSS REFERENCE TO RELATED APPLICATION This application is a continuation of U S application Ser No 10 051 697 filed on Jan 18 2002 now U S Pat No 7 283 808 B2 This application also claims priorty from U S Provisional Application Ser No 60 262 575 filed on Jan 18 2001 Both of these prior application are hereby Incorporated be refer ence into this application BACKGROUND 1 Field of the Invention The present invention is directed toward remote control of a host system with a dual mode mobile communications device mobile device Specifically a method is disclosed for seamlessly integrating PBX services including voice mail services into a mobile device for control by the user 2 Description of the Related Art There are very few systems that allow remote control of host systems from mobile devices There are no known solu tions that use a dual mode mobile device to remotely control PBX and voice mail systems In
5. 115 Alternatively the mobile device through user input could play DTMF tones to the PBX system 120 to change the state of the conference call There are many advantages to establishing a conference call using this method including but not limited to cost savings to the userofthe mobile device 100 there is improved reliability in establishing the call and there is a time savings as conference calls can take a lot of effort to get established on a mobile phone The increased reliability to the mobile user is realized if the mobile user happens to roam during the call itself If the mobile phone goes into dead areas or the call is dropped by the base stations the circuit will be lost during the conference Ifthis were to happen the PBX system 120 would US 8 498 289 B2 13 be programmed to re call the user and establish the call again In this way the PBX system 120 act as a proxy owner of the conference not the mobile user thus increasing the reliability and ensuring the conference continues despite bad wireless network coverage situations Turning now to FIG 7 there is yet another embodiment of how a dual mode mobile device 100 can use their data chan nel to remote control voice events to their handheld device In this example the mobile device user 100 receives a call into their land line phone number This could be a number pro vided by an ASP IPS network carrier or within their corpo rate office Unlike FIGS 2 and 3 the us
6. 1997 4 pgs WO 9727117 7 1997 PC Pro Issue 31 Realworld Computing PDA Column Jul 30 1997 WO 9732251 9 1997 7 pgs WO 9733421 9 1997 Enterprise Solutions for Email Overload Founder WO 9741654 11 1997 Publications www amikanow com corporte publications htm Aug WO 9744942 11 1997 6 2001 9 pgs US 8 498 289 B2 Page 4 Motorola s Marco Wireless Communicator www msu edu luckie gallery marco htm Aug 6 2001 2 pgs Press Release Apple Agrees to License Newton Technology to Schlumberger Digital Ocean Nov 3 1995 3 pgs Frezza Bill PDA PDA Wherefore Art Thou PDA Freewire Aug 6 2001 6 pgs Black Lauren et al Personal Digital Assistants Macworld Reviews Aug 6 2001 5 pgs Reference MobileVision Direct Wireless Connection to Your LAN Based Electronic Mailbox CE Software Inc pp 1 3 5 7 9 11 13 15 17 19 21 1995 User Manual Mobile Vision Direct Wireless Connection to Your LAN Based Electronic Mailbox CE Software Inc 1995 Johnson David B Ubiquitous Mobile Host Internetworking Fourth Workshop on Workstation Operating Systems pp 85 90 Oct 14 15 1993 Johnson David B Mobile Host Internetworking Using IP Loose Source Routing School of Computer Science Carnegie Mellon University pp 1 14 Feb 1993 Schoettle Bob IP Address Management on LANs Byte pp 199 200 Feb 1996 Cheshire Stuart et al Interne
7. David K et al The Application of Digital Broadcast Communication to Large Scale Information Systems IEEE Journal on Selected Areas in Communications vol SAC 3 No 3 pp 457 467 May 1985 Gifford David K et al An Architecture for Large Scale Informa tion Systems ACM pp 161 170 1985 SAM Reference Manual System for Automated Messages Sep 1989 IBM Portable Terminal User s Guide Third Edition Jun 1985 Binder Richard et al The Alohanet Menehune University of Hawaii Version II Sep 1974 Computer Structures Principles and Examples McGraw Hill 1982 Krebs Jay Portable Computer and Host Talk Over Radio Frequency Link Electronic pp 142 145 Aug 25 1983 Gadol Steve et al Nomadic Tenets A User s Perspective Sun Microsystems Laboratories Inc pp 1 16 Jun 1994 Declaration of David A Keeney regarding SAM System pp 1 33 Sep 3 2002 SAM integrates E mail Alpha Paging Fax and more SAM System for Automated Messages 10 pgs SAMpage Manual version 2 0 TeckNow Feb 1990 Reiter Alan A Focus on Technology Telocator Jan 1990 4 pgs Kuehn Carl More than EMail Southwest Computer amp Business Equipment Review vol VII No 2 Feb 1990 1 pg SAM System for Automated Messages User s Manual 1988 17 pgs Motorola Operating Instructions for Your PMR 2000 Series Dis play Radio Pagers Personal Message Center 2000
8. Shirai et al News Release Motorola Rings in 1995 with the Launch of the 2001 0048676 Al 12 2001 Jimenez et als duh 370 352 Marco Wireless Communicator Jan 4 1995 4 pgs 2001 0054072 Al 12 2001 Discolo et al Timeline FLEX Technology Timeline 3 pgs Jun 18 2001 2002 0059380 5 2002 Biliris et al General Magic Inc Corporate Backgrounder 2001 2 pgs FOREIGN PATENT DOCUMENTS Pegasus Email Settings ABSnet Internet Services Inc 4 pgs 2001 EP 0617373 9 1994 Motorola Inc email VClient 2001 4 pages Pd 6 News Release Motorola Announces Pagewriter 250 The World s EP 0711394 6 1997 Smallest Pager with Full Keyboard Feb 27 1997 2 pgs EP 0788287 8 1997 Dewey Barney Communications Strategies for Newton 2 0 EP 09214556 8 1997 Newton Technology Journal 10 Jun 1996 0793387 9 1997 Press Release Motorola Announces New Solutions to Provide Con EP 0825788 2 1998 sumers with Wireless Access to Personal and Enterprise E mail EP 0838934 4 1998 Accounts Mar 21 2001 4 pgs EP 0772327 2 1999 Motorola s Marco Wireless Communicator www msu edu EP 0838774 4 1999 luckie gallery marco htm Jun 14 2001 3 pgs EP 0918417 5 1999 News Release CE Software Announces MobileVision Editorial Do ms im ews Release oftware Ships Mobile Vision Jun 20 Wo 9619064 6 1996 pes n WO 9726709 7 1997 Newton Reference Communications 1996
9. device over a circuit switched wireless data channel and a wireless voice channel comprising means for storing voice mail messages associated with a user of the wireless device 0 20 25 30 40 45 50 18 means for detecting a stored voice mail message associated with a user of the wireless device means for transmitting a notification signal to the wireless device via the wireless data channel means for receiving a command signal including a voice mail message retrieval command from the wireless device via the wireless data channel means for initiating a voice call via the circuit switched wireless voice channel to the wireless device and means for transmitting the voice mail message to the wire less device via the circuit switched wireless voice chan nel 11 The system of claim 10 wherein the notification signal includes information regarding the voice mail message 12 The system of claim 10 wherein the unified messaging system is interfaced with a private branch exchange PBX system 13 The system of claim 12 wherein the PBX system receives a voice call and routes the voice call to the unified messaging system 14 The system of claim 12 wherein the unified messaging system is integrated into the PBX system 15 A wireless device capable of communicating via a wireless data network and a wireless voice network the wire less device for use in conjunction with a unified messaging system th
10. message reference identification this uniquely identifies the message within the user s voice mailbox at the user s voice mailbox Voice mail access telephone number for calling back into the voice mail system Caller ID calling line identity of the caller who left the voice mail message if available Date and time of call The summary message preferably contains information like the caller id message call length message reference number time it was received and any other information it can get from the caller information In an alterative embodiment the unified messaging component is fully integrated into the PBX and voice mail system 120 In this embodiment there is only one piece of software that performs both these functions Once the user has received the summary message of the voice mail message on the mobile device 100 they are notified using several methods The device might begin to vibrate it might give an audible tone or a combination of both The user then has the option of responding to the message by opening it and performing the next action The user might also choose to ignore the message and it will reside in the unified event listing 250 that shows all voice and data events in a single event listing The unified event listing is preferably a reflec tion of the events that occurred in the unified messaging server 115 such as but not limited to incoming email mes sages received at the user s account at the
11. no call was successful in the allotted time all circuits are closed all pending calls terminated and the organizer s circuit is also closed 530 Otherwise all pending circuits are closed and the conference continues with those parties that have answered their phones 524 Turning now to FIG 10 this data flow illustrates the embodiment of the invention highlighted in FIG 7 In this example an incoming call arrives and the mobile device 100 is told of the incoming call and given a choice of various actions This data flow starts with the arrival of the call into the PBX system 120 associated to the user 600 This could be within the network carrier inan ASP ISP environment or within the corporate office If the call is answered by the user 602 then there is nothing to do and the call is accepted 604 Otherwise the call is detected by the PBX voice mail interface via the API provided by the PBX system 606 The PBX voice mail interface determines whether the user receiving the call has a mobile device 608 If the user does not have a mobile device 100 the call is allowed to go into voice mail 610 Otherwise 20 25 30 35 40 45 50 55 60 65 16 the PBX is requested by the PBX voice mail interface 210c to holdthe call and play a please hold while we contact the user message 612 A summary of the call is sent to the mobile device 100 that includes the caller id time of call and any other information that might exist
12. of the invention as used by a mobile device user to retrieve voice mail FIG 3 shows a second embodiment of the invention as used by a mobile device user to retrieve voice mail FIGS 4a 4b and 4c are examples of three control screens seen by the user of the mobile device when they interact with the unified messaging system FIG 5 is an overview of a wireless dual mode device showing all the major hardware components in the system FIG 6 is an illustration of how conference call is estab lished using the mobile device as the conference call initiator FIG 7 is an illustration of how an incoming call can be held and controlled by the user of a mobile device FIG 8 is a data flow diagram showing the steps necessary to request a voice mail message by sending a data message to a unified messaging server FIG 9 is a data flow diagram showing the steps necessary to set up a conference call via a data message sent to a unified messaging server and FIG 10 is a data flow diagram showing the steps necessary to process a held call via a data message sent to a unified messaging server DETAILED DESCRIPTION A Overview of the System With reference to FIG 1 this diagram provides an overview to the environment where the invention is used The first component in the illustration is a dual mode mobile device 100 mobile device This mobile device 100 is shown as having Radio Frequency RF connections to both a data Centric
13. other perti nent information 420 The message is then sent and received by the unified messaging server 422 The command is recog nized and the type matches a voice mail command so it is given to the PBX voice mail interface 424 The PBX voice mail interface determines that the user wants to play back a previously recorded message and provides the necessary information to locate and execute this command 426 If the command is not a voice mail playback command then the invention proceeds to process one of the many other types of commands that have been discussed 428 Otherwise the PBX voice mail interface proceeds to start executing the command 430 The first step is to determine if the voice mail message is still available in storage 432 If the message cannot be found the processing ends for this command 434 Otherwise the PBX voice mail interface determines if there is an override number present 436 If there is no override number then the configured default number for the mobile device user is used 438 If an override number is present then the override call back number is used 440 The PBX voice mail interface then calls the mobile device 100 using PBX phone circuit resources 442 The mobile device 100 recognizes the incom ing call from the PBX system and accepts it automatically In one embodiment the user is preferably not notified of the incoming call from the PBX and the accepting step is accom plished without user involvement A v
14. the Internet 135 for exchanging information with mobile devices 100 and for general Internet 135 access for information and content This physical connection 130 would use a range of existing data communication technologies including but not limited to Ethernet Cable Modem DSL ISDN Frame Relay over any number of physical cables like T1 or fiber These connections will not be discussed with other diagrams as they are very well known by those skilled in the art The term wireless network 150 has been used in two con texts 1 the data centric wireless network 150a and 2 the voice centric wireless network 1505 For one skilled in the art it has been stated that these two networks can be merged into one single network that can support both voice and data communications over the same physical network The newest ofthese combined networks include but are not limited to 1 the Code Division Multiple Access CDMA network 2 the Groupe Special Mobile or the Global System for Mobile Communications GSM and the General Packet Radio Ser vice GPRS both developed by the standards committee of CEPT and 3 the future third generation 3G networks like EDGE and UMTS GPRS is a data overlay on top of the very popular GSM wireless network Some older examples of data centric network include but are not limited to 1 the Mobitex Radio Network Mobitex which has been devel oped by Eritel and Ericsson of Sweden and is operated by Cingular
15. the area of related art the closest solution known to the author uses a browser like method for controlling file viewing file printing and file re routing like to a fax machine Some of these solutions can also act like a terminal emulator and thus allow the user to login to the company network and act like any other terminal user These types of solutions are very far from what is described in this patent In the field of phone technology there are also methods to call a service provider and turn call forwarding on or off and change the call forwarding number In this area an individual home phone office phone or cell phone can adjust some of the operating parameters but this has no multi discipline effect on both voice and data infor mation It is naturally possible to use two devices to perform some of the actions described in this patent but these solutions have lots of problems and are prone to errors For example one device is inevitably turned off or has out of battery or is out of reach in a suitcase or a travel bag The elegance of having full control over the PBX and voice system is the ideal solu tion There is also the problem of costs for all these devices to solve problems of data and voice notifications By adding costs and requiring multiple devices to solve simple problems the number of users will to purchase such a solution goes down very quickly Finally there is a complete lack of elegance when two devices are required
16. user s office faxes received at a fax number associated with the user voice mail messages and within the mobile device 100 by the user such as but not limited to outgoing email messages generated at the mobile device telephone call logs This list can be sorted by the user to show all chronological events only outgoing e mail events only outgoing phone events incoming phone events or any other category of event available on the mobile device 100 A summary message or summary descriptor pref erably comprises of one or more information elements In a preferred embodiment the one or more information elements includes one or more of the following an graphical icon a time stamp of when the event was received on or transmitted from the mobile subject line and sender s name In this embodiment the next step occurs when the user of the mobile device 100 opens the voice mail summary mes sage to listen to the message A summary of one type of visual display used on the mobile device 100 is shown in FIG 4a In this screen the user has exposed a menu of actions 255 that allows the user to perform an action on an item in the unified event listing As illustrated the user has already selected an item in the list shown by the arrowhead The methods to perform this action might include but are not limited to using a touch screen interface a roller wheel a mouse button cur sor keys or some other navigation method In this situation the
17. user further selects the Open Item action and reveals all the details of the event which causes FIG 4b to appear to the user In this example the detailed information provided in the voice mail message 260 shows the caller id a matching address book entry for the caller id if present the recorded message length and the time the call was taken For one skilled in the art there could be many other screen presenta tions and choices In this example the user can select Delete Cancel or Play Connect The delete selection could mean to delete the locally stored voice mail summary message or both the locally stored voice mail summary message and the associated voice mail message stored in association with the voice mail server The cancel selection could possibly clear US 8 498 289 B2 7 this dialog box and return to the unified event listing 255 The play connect selection might either play the message or con nect to the PBX and voice message system 120 Once the play connect action is selected the screen moves to FIG 4c During this display the mobile device 100 is performing actions behind the scenes Once the user selects the Play Connect action the mobile device 100 takes step 4 shown on FIG 2 Turning back to FIG 2 step 4 this embodiment causes a circuit switch cellular call to be made to the PBX Voice mail system 120 The actual phone number of the PBX voice mail system and any pass word or DTMF access codes associa
18. users less time for information retrieval by the user of the mobile device 100 and an accurate chronological ordering to events and information on the mobile device 100 B Remote Control Over Voice Mail System Turning now to FIG 1 there is presented three different information centers 105a 1055 105c all capable of commu nicating to a dual mode mobile device mobile device 100 Each information center has a set of services that could be used with a unified messaging service 115a 1155 115c to provide a range of information to the mobile device 100 The unified message service 115 also co ordinates the activities and notifications to the mobile device 100 through its links to the wireless network 150 The voice centric wireless net Work or more traditionally the cellular network also pro vides the ability to reach each information center 105 For example a mobile device 100 can call into a voice mail center through a Private Automatic Branch exchange PBX to retrieve voice mail messages This kind ofactivity is common for cell phone users today For this mobile device 100 the cell phone support is just one part of the functionality which resides within the mobile device 100 beside the data capabili ties These communication methods are not mutually exclu sive and both could be operating simultaneously or coopera tively together on the same mobile device 100 The components that make up a unified messaging solution can v
19. 6 128 739 A 10 2000 Fleming III WO 9826344 6 1998 6 130 892 A 10 2000 Short et al WO 9848560 10 1998 6 131 096 A 10 2000 Ng etal WO 9905620 2 1999 6 131 116 A 10 2000 Riggins et al WO 9905813 2 1999 6 134 432 A 10 2000 Holmes et al WO 9906900 2 1999 6 138 146 A 10 2000 Moon et al WO 9912365 3 1999 6 141 690 A 10 2000 Weiman WO 9917505 4 1999 6 144 671 A 11 2000 Perinpanathan et al WO 9919988 4 1999 6 144 997 A 11 2000 Lamming et al WO 9936870 7 1999 6 151 606 A 11 2000 Mendez WO 9945484 9 1999 6 154 839 A 11 2000 Arrow et al WO 9945684 9 1999 6 157 630 A 12 2000 Adler et al WO 9948312 9 1999 6 157 950 A 12 2000 Krishman WO 9950974 10 1999 6 163 274 A 12 2000 Lindgren WO 9963709 12 1999 6 167 379 A 12 2000 Dean et al WO 0011567 3 2000 6 170 057 Bl 1 2001 Inoue et al WO 0011832 3 2000 6 185 603 2 2001 Henderson et al WO 0020994 4 2000 6 215 859 4 2001 Hanson 379 88 22 WO 0113572 2 2001 6 219 694 4 2001 Lazaridis et al WO 0113656 2 2001 6 233 341 Bl 5 2001 Riggins WO 0141472 6 2001 6 240 088 Bl 5 2001 Gayton et al WO 0167716 9 2001 6 249 820 Bl 6 2001 Dobbins et al WO 0171539 9 2001 6 256 666 Bl 7 2001 Singhal 6 272 545 B1 8 2001 Flanagin et al OTHER PUBLICATIONS 6 275 848 Bl 8 2001 Arnold 6 275 850 B1 8 2001 Beyda et al Behr Handheld Solutions Informationweek Oct 27 1997 pp 6 292 668 9 2001 Alanara et al 106 113 6 314 519 B1 11 2001 Davis et al Moody s Investors Service Soc
20. 614 The call holding sum mary message is placed in the unified messaging system storage area 215 so that it can be delivered by the unified messaging system to the mobile device 616 After the mes sage is sent the PBX voice mail interface runs a timer to ensure the call on hold does not wait too long 618 If the mobile device 100 is out of coverage itis possiblethe message will take too long to reach the user Once the message is received the user has to decide quickly to act upon the mes sage If they ignore the message or decide to do nothing then a default action will be taken 620 In most cases the default action will be to send the caller into voice mail but for one skilled in the art any number of configured choices are pos sible If they ignore the message or if they take too long and the timer expires the call will be sent into voice mail 624 If the user does act upon the message they can make a selection from various choices like hangup send to voice mail and forward to the mobile device 100 These are just a few choices but there could also be a forwarded to another phone number that does not belong to the user being called or another canned message could be played When the com mand is selected by the user it is packaged into a format understood by the unified messaging server 115 and sent back over the wireless network to the unified messaging server 628 Theunified message server 115 detects that this isa PBX and voice mail c
21. 89 B2 Corporate Office or ASP Office or Network Carrier Web Interface ee uD system 115 L H E Mail Interface PBX amp Voice 120 PBX System with Voice 230 Wireless 150a Network Notification Event Dual Mode INCOMING CALL HELD Mobile Caller Id 555 1212 Matching Name Tom Smith ACTION TO BE TAKEN oice FIG 7 U S Patent Jul 30 2013 Sheet 8 of 10 US 8 498 289 B2 Voice mail recorded and saved as usual PBX System sends call to voice mail A call is received 400 Voice mail system sends 1 406 summary of call details to PBX Voice Mail Interface 416 418 410 408 Device notifies And by Does User user of incoming play 6 Have a Mobile message Device connect 4 Yes we 420 Massage Placed into pode Response Unified Message System y summary message to message prepared storage area mobile device and sent 424 422 428 Message Command recognized P want a voice and given to the PBX rocessing mail message voice mail interface Ue message server 430 Yes 436 432 PBX voice mail Is message still available component executes the command override number PBX voice mail interface calls the dual mode mobile device using the provided
22. The command response will have a reference identifier for the held call so that the PBX and voice mail interface 210c can direct the PBX system 120 what to do with the caller In step 4 the PBX system acts upon the command and either sends the call to voice mail 225 drops the caller i e hangs up immediately or redirects the call to the mobile device 100 The user can even provide an override to the default phone number in the command response if necessary to tell the PBX system 120 where to send the caller Turning now to FIG 8 there is a data flow diagram for the steps necessary to perform one embodiment of the invention In this illustration the user of the mobile device 100 is request ing to play a voice mail message This data flow follows the steps shown in FIG 3 although comments about FIG 2 will also be mentioned The data flow starts when a call is received for the user 400 The call is handled by the PBX system 120 and directed to the user s phone which could be a phone number hosted by a network carrier an ISP or an ASP 402 Since the user is not present the PBX system directs the call to voice mail where a message is recorded and stored 404 Since the PBX voice mail interface is monitoring all activity through the available API it is informed or detects the new voice message arrival It then builds a summary of the call via the API and determines the Id of the user receiving the voice mail message 406 The PBX voice mail in
23. US008498289B2 az United States Patent Castell et al US 8 498 289 B2 Jul 30 2013 10 Patent No 45 Date of Patent 54 75 73 21 22 65 63 60 51 52 58 SYSTEM METHOD AND MOBILE DEVICE FOR REMOTE CONTROL OF A VOICE MAIL SYSTEM Inventors William D Castell Waterloo CA Gary P Mousseau Waterloo CA Mihal Lazaridis Waterloo CA Assignee Research In Motion Limited Waterloo CA Notice Subject to any disclaimer the term of this patent is extended or adjusted under 35 U S C 154 b by 1469 days This patent is subject to a terminal dis claimer Appl No 11 857 560 Filed Sep 19 2007 Prior Publication Data US 2008 0008163 A1 Jan 10 2008 Related U S Application Data Continuation of application No 10 051 697 filed on Jan 18 2002 now Pat No 7 283 808 Provisional application No 60 262 575 filed on Jan 18 2001 Int Cl HOAL 12 66 2006 01 H04M 1 64 2006 01 US Cl USPG ve 370 352 379 88 11 379 88 17 Field of Classification Search USPC 370 352 379 88 11 88 17 352 See application file for complete search history 56 References Cited U S PATENT DOCUMENTS 4 106 060 A 8 1978 Chapman Jr 4 417 349 A 11 1983 Hills et al 4 558 454 A 12 1985 Hills et al 4 644 351 A 2 1987 Zabarsky et al Continued FOREIGN PATENT DOCUMENTS AU 7843498 5 1997 DE 19961345 12 1999 Continued OTHER PUBLICATIONS Feibus A Des
24. a personal digital assistant PDA type communi cation device for which synchronization witha user s desktop computer not shown may be desirable but is an optional device component Such a port 330 would enable a user to set preferences through an external device or software applica tion and would extend the capabilities of the device by pro viding for information or software downloads to the mobile device 100 other than through a wireless communication network The alternate download path may for example be used to load an encryption key onto the device through a direct and thus reliable and trusted connection to thereby enable secure device communication A short range communications subsystem 340 is a further optional component which may provide for communication between the mobile device 100 and different systems or devices which need not necessarily be similar devices For example the subsystem 340 may include an infrared device and associated circuits and components or a Bluetooth communication module to provide for communication with similarly enabled systems and devices D Remote Control Over PBX System Another aspect of the invention is a direct remote control over the office PBX system 120 The illustration shown in FIG 6 closely follows the description provided in FIG 3 In this illustration the user of the mobile device 100 wants to set up a conference call To perform this action the user sends one or more commands t
25. ality provided by the device the device may be referred to as a data messaging device a two way pager a cellular telephone with data messaging capabilities a wireless Internet appliance or a data communication device with or without telephony capabilities Where the device 100 is enabled for two way communica tions the device will incorporate a communication subsystem 311 including a receiver 312 a transmitter 314 and associ ated components such as one or more preferably embedded or internal antenna elements 316 and 318 local oscillators LOs 313 and a processing module such as a digital signal processor DSP 320 As will be apparent to those skilled in the field of communications the particular design of the communication subsystem 311 will be dependent upon the communication network in which the device is intended to operate For example a mobile device 100 destined for a North American market may include a communication sub system 311 designed to operate within the Mobitex mobile communication system or DataTAC mobile communica tion system whereas a mobile device 100 intended for use in Europe may incorporate a General Packet Radio Service GPRS communication subsystem 311 Network access requirements will also vary depending upon the type of network 319 For example in the Mobitex and DataTAC networks mobile devices such as 100 are reg istered on the network using a unique personal identification number or PIN a
26. application that may be loaded onto the device may be a personal information manager PIM appli cation having the ability to organize and manage data items relating to the device user such as but not limited to e mail calendar events voice mails appointments and task items Naturally one or more memory stores would be available on the device to facilitate storage of PIM data items on the device Such PIM application would preferably have the abil ity to send and receive data items via the wireless network In a preferred embodiment the PIM data items are seamlessly integrated synchronized and updated via the wireless net work with the device user s corresponding data items stored or associated with a host computer system Further applica tions may also be loaded onto the mobile device 100 through the network 319 an auxiliary I O subsystem 328 serial port 330 short range communications subsystem 340 or any other suitable subsystem 342 and installed by a user in the RAM 326 or preferably a non volatile store not shown for execu tion by the microprocessor 338 Such flexibility in application installation and or remote voice mail system configuration increases the functionality of the device and may provide enhanced on device functions communication related func tions or both For example secure communication applica tions may enable electronic commerce functions and other such financial transactions to be performed using the mo
27. ary depending on the sophistication of the unified mes saging service and the goal ofthe service provider Generally all services are protected by a firewall environment this is especially important as most services are accessible through the Internet 135 Unified messaging services 115 can include but is not limited to e mail support web site access and phone voice mail services By leveraging the data compo nent ofthe unified messaging service 115 the phone services component can provide notification and other types of fea tures Where necessary the unified messaging service 115 uses the Internet to exchange information with the worldwide web and with mobile devices 100 Within most corporate locations A the availability of phone services is standard The corporation often has PBX access to allow the corporate phone system access to a certain capacity of phone circuits from the phone company Many companies also purchase additional services with their PBX system Such additional service include Interactive Voice Response IVR systems to provide call routing call services and voice mail When calls arrive into the corporate user the system is programmed to ring the desktop phone of the user for a certain number of rings before sending the call to voice mail As shown in detail in FIG 2 the voice mail component after receiving the voice mail is then able to inform the user via a data command sent through the unified messaging service I
28. at receives a voice call and stores a voice mail message in a data store associated with a user ofthe wireless device comprising means for receiving a notification signal via the wireless data network the notification signal indicating that the voice mail message is stored at the unified messaging system and means for transmitting a voice mail message retrieval com mand from the wireless device to the unified messaging system via the wireless data network wherein the message retrieval command causes the unified messaging system to initiate a voice call to the wireless device via a circuit switched voice communications channel the wireless device including means for auto matically answering the voice call and receiving the stored voice mail message via the circuit switched voice communications channel 16 The wireless device of claim 15 further comprising a graphical display capable of displaying to the user of the wireless device a graphical interface for initiating one or more voice mail commands 17 The wireless device of claim 16 wherein the one or more voice mail commands include at least one command designed to initiate retrieval of a voice mail message from the unified messaging system
29. bile device 100 Ina data communication mode a received signal such as a text message or web page download will be processed by the communication subsystem 311 and input to the microproces US 8 498 289 B2 11 sor 338 which will preferably further process the received signal for output to the display 322 or alternatively to an auxiliary I O device 328 A user of mobile device 100 may also compose data items such as email messages for example using the keyboard 332 which is preferably a complete alphanumeric keyboard or telephone type keypad in con junction with the display 322 and possibly an auxiliary I O device 328 Such composed items may then be transmitted over a communication network through the communication subsystem 311 For voice communications overall operation of the mobile device 100 is substantially similar except that received sig nals would preferably be output to a speaker 334 and signals for transmission would be generated by a microphone 336 Alternative voice or audio I O subsystems such as a voice message recording subsystem may also be implemented on the mobile device 100 Although voice or audio signal output is preferably accomplished primarily through the speaker 334 the display 322 may also be used to provide an indication of the identity of a calling party the duration of a voice call or other voice call related information for example The serial port 330 in FIG 5 would normally be imple mented in
30. bile device without the need for user input or user intervention 1 press the talk or pick up button to accept the incoming In a preferred embodiment the mobile device suppresses the ring tones or other notification of incoming calls 1 vibration associated with such incom ing call In one embodiment the user of the mobile device is not prompted for voice mail system passwords etc In this manner the retrieval of voice mail messages is seamless and transparent to the mobile device user This seamless integra tion is possible because ofthe coordinated design between the two systems the voice mail system and the mobile device Similarly in FIG 4c each time a DTMF tone is played by the mobile device to the voice mail system the user preferably does not hear these DTMF tones as the mobile device s speakers are preferably muted or suppressed Once the user is done interacting with voice mail they can perform the hang up command action that would terminate the incoming voice circuit switched connection C Mobile Device Description Turning now to FIG 5 there is a block diagram ofa mobile device 100 in which the invention may be implemented The mobile device 100 is preferably a two way communication device having at least voice and data communication capa US 8 498 289 B2 9 bilities The device preferably has the capability to commu nicate with other computer systems on the Internet Depend ing on the function
31. cate that a PBX voice mail command is present The email preferably would include the identifier of the voice mail message In this manner email may be the transport mechanism for remotely managing the PBX voice mail system In step 5 the voice mail interface 210c uses preferably the PBX voice mail API calls to provide an outgoing voice cir cuit where a call is made preferably to the configured number for that user or the mobile device The user is able to override this number by configuring another number in the mobile device 100 that will accompany the data command Other wise if the override number is absent the default number will be used There are several advantages to this method First the method provides greater security for both systems The PBX voice mail system knows which mobile device number to call and an incoming connection cannot be impersonated This security can be further improved by removing the option within the mobile device 100 to override the default cell phone number Secondly in some wireless cellular networks the costs of accepting an incoming cell phone call is less then making an outgoing cell phone call When the PBX voice mail system 120 calls the mobile device the mobile device may be configured to recognize the caller Id of the PBX voice mail system 120 This ability to recognize the incoming call is from the PBX voice mail sys tem preferably allows the incoming call to be automatically accepted by the mo
32. e 100 or the user could configure them depending on what the voice mail DTMF commands are expected by the PBX system For example to play a voice mail message the voice mail server may expect three 1s from the mobile device In this case the mobile device may be pre configured to output three 1s as DTMF tones to the voice mail server when the user presses play Turning to FIG 4c there is an example list of the types of commands 265 that would be useful for a voice mail system 120 For one skilled in the art he or she understands that this is only an example list ofcommands Some ofthe commands might have specific actions like the hang up command would drop the commu nication link to the voice mail server 120 In advanced voice mail systems 120 the normal hierarchical interactive voice response interface might be collapsed so that shorter direct DTMF commands take the user directly to final actions Turning now to FIG 3 in this second embodiment the first three steps are preferably similar to those described in FIG 2 In step 1 a call arrives in for the user through the PBX system 120 It comes from a local company user 125 or from the outside world 230 Step 2 occurs because the user is away from their desk so the message is placed into voice mail storage 225 In step 3 the voice mail interface component 210c preferably within the unified messaging system 115 detects the voice message has been stored or received and sends a not
33. e antenna 318 The DSP 320 not only processes communication signals but also provides for receiver and transmitter control For example the gains applied to communication signals in the receiver 312 and transmitter 314 may be adaptively controlled through automatic gain control algorithms implemented in the DSP 320 The mobile device 100 preferably includes a microproces sor 338 which controls the overall operation of the device Communication functions including at least data and voice communications are performed through the communication subsystem 311 The microprocessor 338 also interacts with further device subsystems such as the display 322 flash memory 324 random access memory RAM 326 auxiliary 20 25 30 35 40 45 50 55 60 65 10 input output I O subsystems 328 serial port 330 keyboard 332 speaker 334 microphone 336 a short range communi cations subsystem 340 and any other device subsystems gen erally designated as 342 Some of the subsystems shown in FIG 5 perform commu nication related functions whereas other subsystems may provide resident or on device functions Notably some subsystems such as keyboard 332 and display 322 for example may be used for both communication related func tions such as entering a text message for transmission over a communication network and device resident functions such as a calculator or task list Operating system software used by the microp
34. eless device via the wireless data channel indicating that the unified messag ing system received and stored a voice mail message intended for a user of the wireless device transmitting a command signal from the wireless device to theunified messaging system via the wireless data chan nel the command signal including a voice mail message retrieval command receiving via the circuit switched wireless voice channel a voice call initiated by a voice mail system component of US 8 498 289 B2 17 the unified messaging system in response to the voice mail message retrieval command transmitted from the wireless device and receiving the voice mail message from the unified messag ing system via the circuit switched wireless voice chan nel 2 The method of claim 1 further comprising the notifica tion signal including information regarding the voice mail message the information being displayed on a display inter face of the wireless device the display interface providing one or more commands for processing the voice mail mes sage wherein one of the one or more commands includes the message retrieval command 3 The method of claim 1 further comprising playing the voice mail message on the wireless device 4 The method of claim 2 wherein the notification signal received from the unified messaging system comprises an e mail message including the information regarding the voice mail message 5 The method of claim 1 wherein t
35. er et al d RU Vl SUM Ed 5 604 788 A 2 1997 Tett 09 5 625 670 A 4 1997 Campana Jr et al 6 029 149 A 2 2000 Dykstra et al 705 38 5 627 829 A 5 1997 Gleeson et al MR SURE X 2 99 0080 gt 5197 6 052442 A 4 2000 Cooper et al 5 631 946 A 5 1997 Campana Jr et al ea 20004910 53 1237 Mandal etal 6 052 735 A 4 2000 Ulrich et al 5 68850 A 6 1997 Robson 052 5 666 530 A 9 1997 Clark et al 6 058 431 A 5 2000 Srisuresh et al SO Cis C ME Tw 5 673 322 A 9 1997 Pepe etal Pet i A OON CE 6 073 137 A 6 2000 Brown etal 5706211 A 1 1998 Beletic et al 6 073 165 A 6 2000 Narasimhan et al 2727200 A 3 1998 Enn 2 6 084 969 A 7 2000 Wright et al 5 729 735 A 3 1998 Meyering 6 085 192 A 7 2000 Mendez et al 5 737 531 A 4 1998 Ehley 6 085 231 A 7 2000 Agraharam et al 5 742 905 A 4 1998 Pepe et al 6 085 232 A 7 2000 Kikinis 5 745 689 A 4 1998 Yeager et al 6 091 951 A 7 2000 Sturniolo et al 57751 960 A 5 1998 Matsunaga 6 092 114 A 7 2000 Shaffer et al 5 751 971 A 5 1998 Dobbins et al 6 092 191 A 7 2000 Shimbo et al 5 754 954 A 5 1998 Cannon et al 6 101 531 A 8 2000 Eggleston et al 5 757 901 A 5 1998 Hiroshige 6 112 244 A 8 2000 Moore et al 5 758 088 A 5 1998 Bezaire et al 6 115 394 A 9 2000 Balachandran et al US 8 498 289 B2 Page 3 6 115 736 A 9 2000 Devarakonda et al WO 9800787 1 1998 6 125 281 A 9 2000 Wells et al WO 9821911 5 1998 6 125 369 A 9 2000 Wu et al WO 9823108 5 1998
36. er has configured the PBX system 120 to hold the call and send a notification that the call has arrived step 1 Step 1 summaries the incoming call with information that includes but is not limited to the caller Id time of the call and any matching name information from preferably a locally stored address book The summary message is given to the PBX and Voice mail interface quickly and get delivered to the mobile device 100 quickly Step 2 is the delivery of the message indicating a call has arrived and is on hold During this time the calling party might be played a message like Please Hold while we contact the Joe Blow for you If for some reason the command is delayed or the mobile device 100 is out of coverage the the incoming call is timed out and placed into voice mail 225 However in most cases the command does reach the user of the mobile device 100 and they act upon the message The incoming notification event might cause a dialog box to appear 280 similar to that shown in FIG 7 This dialog box simply shows the caller Id matching name and any other summary information that can be extracted from the caller The user can then direct the PBX system 120 what to do with the call In this case all commands will cause a response to go back to the unified messaging server 115 In step 3 the command reaches the unified messaging server 115 and it detects the command and gives it to the PBX and Voice mail interface 210c
37. for access Internet content and web pages At step 3 the voice mail interface 210c detects the arrival ofa new voice mail message saved in the message store 225 Ifthere is a mobile device 100 configured for that voice mail mailbox then the unified messaging system 115 sends a notification message of the call to the mobile device 100 Configuration information for the unified messaging system is preferably kept within a database for all mobile device 100 users 215 In one embodiment this database might have both configuration information and actual messages being deliv ered to mobile devices 100 These messages serve as refer ences for the user in case they want to perform additional functions like getting more data of an e mail message The notification message is sent to the mobile device 100 through the Internet via the wireless network except if the unified messaging server 115 resides in the network carrier s infra structure domain then it can send directly to the mobile device 100 via the wireless network The notification message preferably includes one or more of the following pieces of information message waiting indicator this is an indicator or flag in the header of a the notification message Where a SMS 20 25 30 35 40 45 50 55 60 65 6 message means is used as the notification message the message waiting indicator indicates it is a voice mail notification type of SMS message Voice mail
38. g the US 8 498 289 B2 15 user simply hung up on the call without using the menu options 450 If the carrier is lost spontaneously the call is ended 452 Otherwise the system loops around and continues to watch DTMF tones for processing 444 At some point the user completes the call and either issues a hangup command or drops the carrier on the phone circuit Turning now to FIG 9 this is a data flow diagram that illustrates the steps in FIG 6 In this embodiment the mobile device 100 is requesting a conference call viaa data command sent to the unified messaging system 115 The first step in this data flow diagram when the user decides to construct a con ference call command 500 The command contains the con ference request the names and optionally the phone numbers of the other attendees in the conference and any security information that might be needed This message is sent to the unified messaging server 115 and it identifies the message as a PBX voice mail command and gives it to the PBX voice mail interface component 502 The PBX voice mail interface extracts the phone numbers mobile device 100 identifier and other information from the command 504 The PBX voice mail interface interacts with the PBX and passes the numbers for the conference call 506 The PBX voice mail interface monitors the calls and first determines whether the call to the conference organizer was successful 508 Ifthis call fails then there is no point in hav
39. he information regard ing the voice mail message comprises at least one of a mes sage waiting indicator a voice mail reference identification a voice mail access telephone number a caller identification or a date and time of the voice mail message 6 The method of claim 1 wherein the notification signal received from the unified messaging system comprises one of an e mail message an SMS message an Internet Message Service message an Enhanced Messaging Service message or a Multi Media Messaging Service message 7 The method of claim 1 further comprising displaying a command list at the wireless device the com mand list including one or more commands associated with voice mail operations and selecting and transmitting one of the commands on the command list from the wireless device to the unified messaging system to remotely control the operation of the unified messaging system 8 The method of claim 7 further comprising for each of the commands on the command list configuring the wireless device to output a voice mail system oper ating command and after a command is selected transmitting the voice mail system operating command from the wireless device to the unified messaging system 9 The method of claim 8 wherein the voice mail system operating command comprises a sequence of one or more Dual Tone Multiple Frequency DTMFI signals 10 A unified messaging system configured to communi cate with a wireless
40. he user selects the conference par ticipants or conferencees most likely via an address book or contact database on the mobile device 100 Conferencees may be added or subtracted as needed until the user confer encor is satisfied that the correct number of conferencees is present This activity could also be preformed from the cal endar program on the device In this embodiment the calen dar entry contains all the participants of a meeting each is presented to the user when the time expires for the meeting The user then confirms the participants and the meeting starts Once the conference participants of the conference are selected the Start Call button is selected This results in taking step 1 of this embodiment where the mobile device 100 sends a conference request command to the unified messag ing service 115 The unified messaging service 115 recog nized the command 245 and does not treat the message like data As already mentioned this command could come in an e mail and have a special subject or body command string that is being monitored to identify the e mail as containing commands for a conference call The command is then passed over to the PBX voice mail interface 210c which interfaces to the PBX system 120 to perform the requested actions The command preferably includes the command type the neces sary phone numbers and any other necessary information to correctly execute the command submitted Step 2 now takes place
41. heet 5 of 10 US 8 498 289 B2 319 E b Ni Bh ooi ME MOMS gt FERo a a a a a i Signals Auxiliary OH 312 a Serial Port 330 LOs Display 313 322 i Y Signals Micro Transmitter DSP pe Processor Keyboard 318 Control 332 l 314 320 ccr iD ECC Speaker 334 324 ap Microphone Configuration 4 Flash Memory 336 fs wey Device State RAM 338 i PIM Inform m 320 i polled Events Other Device Short Range 350 Subsystems Communications 342 340 er eee FIG 5 U S Patent Jul 30 2013 Sheet 6 of 10 US 8 498 289 B2 Corporate Office or ASP Office or Network Carrier Web Interface Unified Messaging Sub system gt E Mail Interface PBX amp Voice Mail Interface PBX System with Voice 4 Outgoing Calls a 270 Wireless 150a Network Conference Call Interface Conference Call Setup Screen Participants Tom Jones Joe Blow User Blair Witch Suspend Remove Call User FIG 6 Dual Mode Mobile Device 100 275 U S Patent Jul 30 2013 Sheet 7 of 10 US 8 498 2
42. hrough his mobile device to the unified messaging server 115 to request the resources of the associated PBX system 120 The example ofa conference call is just one type of PBX service that could be requested using this method Other methods that could also be used include but are not limited to a point to point call with one other person calling a company extension forwarding a voice mail call to another number and other advanced call processing Another embodiment could also allow the user to submit data messages that would be converted from text to speech This could include text messages to change the daily greeting text messages to record extended absence prompts and other simi lar voice mail related voice prompts Turning now to FIG 6 in this third embodiment of the invention the user ofthe mobile device 100 sends a command to the unified messaging system 115 to request resources from the PBX system 120 The unified messaging server 115 then performs an action on behalf of the user based on the command that requests voice circuits from the PBX server 20 25 30 35 40 45 50 55 60 65 12 120 which in turn eventually engages the voice component of the mobile device 100 In step 1 of FIG 6 the user of the mobile device 100 invokes a conference initiate screen 275 This is just one example screen there are many ways to present this information to a user of a small handheld mobile device In this example t
43. ification message of the voice mail message through the wireless data network 1505 to the mobile device 100 The notification message preferably includes one or more of the following information telephone number of the PBX to make into all into telephone number of caller length of voice mail message and an identifier of the voice mail 20 25 30 35 40 45 50 55 60 65 8 message Upon receipt of the notification message a sum mary message is preferably generated at the mobile device based on information from the notification message As shown in FIG 4 the user sees the message 250 and has the option of opening the message as in FIG 2 After opening the message the user selects the Play or Connect option a data message leaves the mobile device 100 In this embodiment the data message is a command to the unified messaging sub system to request the PBX voice mail interface to initiate a circuit switched call to the mobile device 100 The com mand is preferably sent via the wireless data network 1505 from the mobile device and includes the identifier ofthe voice mail message The unified messaging system 115 preferably is awaiting for such incoming commands from the mobile device 100 A central command processor 245 is present to watch for a particular command sequence or some other data component This command could be exchanged in e mail where the subject line or the body has a special character sequence to indi
44. il Caller Id 555 1212 Ref 3 1 2 Min 100 65 Rev 11 00a Person Y Incoming Call amp Memo 10 Min Vm 12 05p Voice Mail Caller Id 999 9899 Ref 12 1 Min 2 00 Conference Call Command Used 30 Min EC Snt 4 00p Person A Called from e mail 30 Min February 14 250 FIG 3 U S Patent Jul 30 2013 Sheet 4 of 10 US 8 498 289 B2 Opening an Item in the Event Listing Screen February 15 Close Menu Dual Mode Rev 08 00a Joe Blow Lets Do a Deal 09 00a Joe s Boss Outgoing Call 5 Open Item Mobile Snt 09 10a E Mail Friend Office Party N Delete Item Device aller Id Sort List 100 Vm 12 05p Voice Mail Caller Id 999 989 File Item Snt 2 00p Conference Call Command Snt 4 00p Person A Called from e mail Options February 14 255 FIG 4a Voice Mail Message Choice Screen VOICE MAIL MESSAGE Ref 3 Dual Mode Caller Id 555 1212 Mobile Matching Name Tom Smith Call Length 1 2 Minutes E Call Time Mon Feb 15 10 00a ACTION TO BE TAKEN Connect FIG 4b 260 Voice Mail DTMF Interface Dual Mode Voice Mail Interface Actions Mobile Device 100 Play Rewind FFWD Stop Pause Replay Delete Hangup Next Previous First Last Status Playing Message 3 caller id 265 FIG 4c U S Patent Jul 30 2013 S
45. in the United States and 2 the DataTAC Radio Network DataTAC which has been developed by Motorola and is operated by American Mobile Satellite Cor poration AMSC now called Motient in the United States The network carrier location C 105c preferably includes the necessary infrastructure that makes up the wireless net work 150 and other supporting computers For one skilled in the art the components within the wireless network 150 are well known and include base stations and routing nodes like SGSN and GGSN nodes in a GSM GPRS network As net work carriers are trying to differentiate their services and acquire greater revenue from the wireless user they are installing value added services 145 These include unified messaging services 115c Internet services like portals 1455 and phone services 145c A phone service to support basic calls to cell phones has been part of cellular networks since their creation Some of services include but are not limited to voice mail support call forwarding call holding call waiting and advanced 411 call dialing Network carriers 105c are also installing advanced services that support inter connection between services This allows for voice mail systems to inform mobile device 100 users when voice mail messages have been deposited into their voice mailbox This invention thenallows these same users to take the next step and act upon that notification seamlessly from their mobile device With
46. ing a conference so the call is dropped and the command aborted 510 Ifthe organizer is in coverage and the call is answered the PBX system 120 is instructed to continue with the conference and make the remaining phone calls to the conference attendees 512 During this step a timer is started to ensure that the command does not wait forever for calls that cannot be completed 514 The system also waits and watches for completed phone circuits for the conference attendees 516 If an attendee does answer the call the confer ence call timer is lengthened 518 but this is only done once Since the call has started successfully with at least one attendee the other call attempts can be allowed to wait longer 518 Each time an attendee is connected an optional short message is played telling them they are starting a conference call the organizer s name may also be part of this recorded message 520 The new call is then bridged into the organizer s circuit and the call can be considered started 520 A test is performed to see if this call was the last attendee expected 522 and if so the conference is continues and no further waiting is performed for new circuits Otherwise the software returns to wait for additional circuits to be closed i e calls to be answered 516 Ifthe call conference timer expires 526 it may be a short or longer timer that has expired 526 A check is performed to see if any of the calls that were attempted were successful 528 If
47. ket Communications Inc History P E a Alamet al d amp Debt Investex Report No 3240276 Feb 28 1998 63302 44 12 2001 Sq EDI i a Newsletter E Mail Merges With Voice Through Infinite Technolo 6 333 973 1 12 2001 Smith etal 379 88 12 gies Voice Technology amp Services News May 26 1998 6 356 956 B1 3 2002 Deo et al Newsletter VODAPAGE Vodapage demos increasing convergence 6 389 115 Bl 5 2002 Swistock of pagers and mobile communications at TMA 29 M2 Presswire 6 389 276 Bl 5 2002 Brilla et al Nov 28 1996 6 400 958 B1 6 2002 Isomursu et al Mosher Microsoft Exchange User s Handbook Duke Press 1997 6 408 177 Bl 6 2002 Parikh et al pp 547 549 6 434 378 Bl 8 2002 Fougnies DTS Wireless Website located at D R L www dtswireless com Dec 6 449 287 Bl 9 2002 Leuca et al 30 1997 202 Beyda a i d Wireless Link for E Mail Spooner John G 6 580 784 B2 6 2003 Rodriguez et al SRK OC Oe 6 636 733 B1 10 2003 Have Your Pager Call My Pager Sullivan Kristina B PC Week 6 792 086 Bl 9 2004 Saylor et al Dec 8 1997 2001 0001552 A1 5 2001 Vong et al Briere Daniel et al One Mailbox Just Like Old Times Network 2001 0015977 Al 8 2001 Johansson World vol 14 issue 16 p 21 Apr 21 1997 2001 0029531 Al 10 2001 Ohta Padwick et al Special Edition Using Microsoft Outlook 97 1997 2001 0040693 Al 11 2001 Saito et al Que Corporation pp 250 251 353 367 2001 0042093 Al 11 2001
48. ktop in Your Palm Informationweek Aug 25 1997 pp 65ff Continued Primary Examiner Asad Nawaz Assistant Examiner Nicholas Jensen 74 Attorney Agent or Firm Jones Day 57 ABSTRACT A unified messaging system method and user interface is provided for a handheld mobile communication device The method may include the following steps a receiving a noti fication signal at the wireless device via the wireless data channel indicating that the unified messaging system received and stored a voice mail message intended for a user of the wireless device b transmitting a command signal from the wireless device to the unified messaging system via the wire less data channel the command signal including a message retrieval command c receiving via the wireless voice chan nel a voice call initiated by a voice mail system component of the unified messaging system in response to the message retrieval command transmitted from the wireless device and d receiving the voice mail message from the unified mes saging system via the wireless voice channel 17 Claims 10 Drawing Sheets Corporate Office or ASP Office or Network Carrier lt Web Interface Unified Messaging Sub system 415 E Mail Interface PBX amp Voice 120 System with Voice Mail Notification Event Februa 280 INCOMING CALL HELD Caller Id 555 1212 Matchi
49. n one embodiment the notification may be provided by adding a new voice mail data element in the inbox of the user s unified inbox such as the inbox for users of Microsoft Exchange In an alternative embodiment this notification can take place through wireless e mail short messaging service SMS enhanced messaging service EMS multi media messaging service MMS or the Internet Messaging Service IMS The invention can also be used with an application service provider ASP or an Internet service provider ISP 1056 An example of an ASP service would include a private network like America On Line s AOL network MSN com or some other 802 11 net work standard like LAN capable of exchanging information 20 25 30 35 40 45 50 55 60 65 4 at extremely high rates Within an ASP or ISP 1055 environ ment B there are a range of services 140 for customers of the ISP ASP As ISP s try to differentiate themselves they are finding it necessary to offer advanced portal messaging and phone services In this environment B similar to the corpo rate environment A there can be a unified messaging ser vice available for mobile devices 100 The unified messaging service unifies all messaging and data services so that the mobile device 100 is able to present these events to the mobile device 100 user in a consistent and harmonious fashion Both the corporate location A and the ISP ASP B have links to
50. ng Name Tom Smith ACTION TO BE TAKEN Dual Mode 1 Mobile Device lin 100 US 8 498 289 B2 Page 2 U S PATENT DOCUMENTS 5 758 150 A 5 1998 Bell et al 4 695 880 A 9 1987 Johnson et al Ades 5 ae Mandal st al 4 697 281 A 9 1987 O Sullivan epee era 4 113 780 A 12 1987 Schultz et al 5 764 899 6 1998 Eggleston et al iS 5 765 170 A 6 1998 Morikawa RR 5 771 353 A 6 1998 Eggleston et al 4 837 800 A 6 1989 Freeburg et al RM A 4 845 658 7 1989 Gifford 5 790 790 8 1998 Smith et al 4 856 047 8 1989 Saunders A C DIIS 4 928 096 A 5 1990 Leonardo et al 5 812 671 A 9 1998 vem T 4 951 044 A 8 1990 Nelson et al 5812773 A 9 1998 Noria 4972457 A 11 1990 O Sullivan 5 812 819 A 9 1998 Rodwin et al 4 980 907 A 12 1990 Raith et al 5 813 016 A 9 1998 Sumimoto A Mm 5 5 819 172 10 1998 Campana Jr et al 5 068916 A 11 1991 Harrison et al d TO D et al 822 aronni et al 5 086 502 2 1992 Malcolm 5 826 02 A 10 1998 Fake Jr et al S Ml Bae 5838252 A 11 1998 Kikinis 127 5 838926 A 11 1998 Yamagishi A oe et al 5 844 969 12 1998 Goldman et al 5 157 660 A 10 1992 Kuwahara et al dd ions 5 159 592 10 1992 Perkins 5 862321 1 1999 Lamming et al 5 177 680 A 1 1993 Tsukino et al 5 867 660 A 2 1999 Schmidt et al 5 181 200 A 1 1993 Harrison 867 3210785 A 5 1993 Sato et al 5 878 434 A 3 1999 Draper et al GERA I za COE To 5 272 754 12 1993 Boerbert
51. oice call is then estab lished between the mobile device and the PBX for access of voice mail system functionality At this point the user is able to interact with the PBX and voice mail system 120 througha voice mail graphical user interface 260 265 on the mobile device Upon selection of one or more of the voice mail GUI menu items the mobile device can issue control signals for receipt by the voice mail system to initiate the action asso ciated with the selected menu item In one preferred embodi ment the control signals are DTMF tones or a sequence thereof associated with the requested action Preferably said issuance is accomplished with the speaker of the mobile device muted or suppressed so that the user is not necessarily hearing said DTMF tones to thereby provide a more user friendly seamless and transparent user interface to the voice mail system It should be understood that an audible notifi cation of the selected voice mail action has started or ended is still possible while still suppressing said DTMF tones The user might simply listen to the requested message they might delete the message forward the message or simply hangup The user might also go to the previous message the next message or scan their entire voice mailbox for a certain mes sage A test scan is performed to watch for a hangup command 446 andifone is entered by the user the call is ended 448 The system also watches for the loss of the carrier indicatin
52. ommand and passes the message to the PBX voice mail interface 630 The PBX voice mail interface then instructs the PBX voice mail sub system 120 what to do with the held call 632 In this situation the PBX system 120 either hangs up the call sends it to voice mail or forwards on to the user s mobile device 634 These are four examples of many preferred embodiments ofa method and system for remotely controlling a host system from a dual mode communications device This invention also makes direct use of the patented invention for pushing information to a mobile data communications device These two inventions augment each other to produce a dual mode resulting action on a single device Another interesting advanced implementation might allow a user of a dual mode phone to co ordinate a three way video phone call from the mobile device It will be appreciated that the above description relates to a preferred embodiment by way of example only Many varia tions on the invention will be within the scope of those knowl edgeable in the field and such variations are within the scope of the invention as described and claimed whether or not expressly described We claim 1 A method for processing a voice mail message stored at a unified messaging system using a wireless device config ured to communicate over a wireless data channel and a circuit switched wireless voice channel the method compris ing receiving a notification signal at the wir
53. or Lotus Notes API for corporate mail servers Corporate e mail servers like Microsoft Exchange or Lotus Notes are just two of the hundreds of e mail systems available in the marketplace today In this first embodiment the first step 1 is the arrival of incoming phone calls for a given user that is out of the office These phone calls 230 can be coming from the outside world over a T1 line or some other truck line or coming from other phones 125 within the company PBX system 120 The com pany s PBX system 120 gets no answer at the user s desktop and performs step 2 by sending the call to the voice mail system 225 This voice mail system may bea direct part of the existing PBX or an added solution i e a separate physical computer system The PBX and voice mail system 120 will place the call in the user s voice mail mailbox 225 until it is played forwarded deleted or accessed in some other action by the user Naturally the voice mail solution 120 stores a large number of voice mail messages and each voice message is given an identifier or reference number so the user can proceed through them in an orderly fashion Interfacing to the voice mail system is a voice mail interface 210c which uses an Application Program Interface API to interact with the voice mail system and the PBX system This is similar to the API used to access mail 2105 previously referenced as POP3 or IMAP4 Additionally a web interface might exist 210a
54. reference to FIG 2 this overview diagram illustrates how a unified messaging service can interoperate with the PBX and voice mail system to give the user a user friendly remote control over that voice mail system from the user s mobile device Using the unified messaging system 115 asa US 8 498 289 B2 5 focus this Figure illustrates how a notification message can be sent out through an interface to the voice mail system to a mobile device 100 After reception the mobile device 100 can react to the notification in a way that seamlessly causes the voice mail system to play the voice mail message without necessarily downloading over the air that voice mail mes sage onto the mobile device Turning now to FIG 2 there is a much more complex illustration of all the data exchanges and relationships between the various components of the system FIG 2 also shows the relationship between the unified message sub system and other sub systems like e mail and PBX systems The PBX system 120 links to local telephones 125 and sup ports plain old telephone service POTS lines 235 When used within a network carrier environment the PBX system 120 might also provide SS7 gateway support for cell phone connections Voice mail support has a data store 225 for sav ing voice messages and other IVR configuration data E mail connections might use Internet standards like POP3 or IMAP4 to Unix mail systems or proprietary interfaces like Microsoft s MAPI
55. rocessor 338 is preferably stored in a persistent store such as flash memory 324 which may instead be a read only memory ROM or similar storage element not shown Those skilled in the art will appreciate that the operating system specific device applications or parts thereof may be temporarily loaded into a volatile store such as RAM 326 It is contemplated that received communication signals may also be stored to RAM 326 As shown the flash memory can be segregated into different areas for both computer programs 358 and program data storage 350 352 354 and 356 These different PIM storage types indicate that each program can allocate a por tion of flash memory 324 for their own database require ments Also shown as part of flash memory are sample memory elements 350 This might include but are not limited to configuration information either entered by the user or part of the manufacturing process device state information like the current radio network and region being used address book information and other PIM information like calendar tasks and to do lists The microprocessor 338 in addition to its operating system functions preferably enables execution of software applica tions on the device A predetermined set of applications that control basic device operations including at least data and voice communication applications for example will nor mally be installed on the mobile device 100 during manufac ture A preferred
56. s Corporate Office or ASP Office or Network Carrier PBX Pu with Voice Lm zi Firewall II 235 Outside 135 Resources T1 ISDN PSTN etc Incoming 4 Wireless RA Network Wireless Network February 15 E Rev 08 00a Joe Blow Lets Do a Deal Come and Talk 09 00a Joe s Boss Outgoing Call 545 2345 21 Min EX Snt 09 10a E Mail Friend Office Party Next Week Vm 10 00a Voice Mail Caller Id 555 1212 Ref 3 1 2 Min Rev 11 00a Person Y Incoming Call amp Memo 10 Min 12 05p Voice Mail Caller Id 999 9899 Ref 12 1 Min Snt 2 00p Conference Call Command Used 30 Min Snt 4 00p Person A Called from e mail 30 Min February 14 Dual Mode Mobile Device 100 240 FIG 2 U S Patent Jul 30 2013 Sheet 3 of 10 US 8 498 289 B2 Corporate Office or ASP Office or Network Carrier gt Web Interface Unified Messaging N Sub system E Mail Interface Pes PBX amp Voice 2102 41 ail Interface 31 RED Firewall Wireless 150a Network Unified February 15 Event Rev 08 008 Joe Blow Lets Do a Deal Come and Talk dri Listing Rev 09 00a Joe s Boss Outgoing Call 545 2345 21 Min obile 9 E3 Snt 09 10a E Mail Friend Office Party Next Week Device C Vm 10 00 Voice Ma
57. s as the PBX and voice mail inter face 210c uses the applicable API to request resources from the PBX component 120 For our example this command is a request to set up a multiple person conference call using the telephone numbers provided by the user in the original com mand Preferably the PBX system 120 sets up a voice call to the mobile device 100 since the mobile device is the requestor ofthe conference call and must be present In step 3 the PBX system 120 then makes all necessary phone calls using phone circuits to call the other parties 270 specified by the user In our example there are three calls shown this could be reduced or increased depending on the system As user s pick up the call they could be played a canned message like You are joining an electronically established conference call The organizer of the conference call might hear a beep or a signal each time a new caller is connected Alternatively as each new conferencee is successfully contacted by the PBX a new voice call connection is established the voice call connec tion may be promptly connected to the mobile device to establish the conference call Step 3 completes when at least one call is established and the call proceeds During the call the user that initiated the conference may suspend the call or the call These actions would also be sent using com mands back through the wireless network data channel to the unified messaging server
58. ssociated with each device In GPRS net works however network access is associated with a sub scriber or user of a device 100 A GPRS device therefore requires a subscriber identity module not shown commonly referred to as a SIM card in order to operate on a GPRS network Without a SIM card a GPRS device will not be fully functional Local or non network communication functions if any may be operable but the mobile device 100 will be unable to carry out any functions involving communications over network 319 When required network registration or activation procedures have been completed a mobile device 100 may send and receive communication signals over the network 319 Signals received by the antenna 316 through a communication network 319 are input to the receiver 312 which may perform such common receiver functions as sig nal amplification frequency down conversion filtering channel selection and the like and in the example system shown in FIG 5 analog to digital conversion Analog to digital conversion of a received signal allows more complex communication functions such as demodulation and decod ing to be performed in the DSP 320 In a similar manner signals to be transmitted are processed including modulation and encoding for example by the DSP 320 and input to the transmitter 314 for digital to analog conversion frequency up conversion filtering amplification and transmission over the communication network 319 via th
59. t Mobility 4 X 4 Computer Science Department Stanford University pp 1 12 Aug 1996 Yeom Hoen Y et al IP Mutliplexing by Transparent Port Address Translator Proceedings of the Tenth USENIX System Administra tion Conference pp 113 122 Sep 29 Oct 4 1996 Johnson David B Scalable and Robust Internetwork Routing for Mobile Hosts IEEE Computer Society pp 2 11 1994 Egevang K et al The IP Network Address Translator Network Working Group pp 1 10 May 1994 Manual Server and BBS Software for the Packet Radio by Jean Paul Roubelat pp 1 173 1993 Book Internetwork Mobility The CDPD Approach by Mark S Taylor William Waung and Mohsen Banan Jun 11 1996 BlackBerry Technical White Paper Research in Motion Ltd Ver sion 1 0 1998 1999 Newsletter Battery Friendly Bulletin vol 1 Issue 3 pp 1 7 and unnumbered page 1999 Article Comerford Handhelds Duke It Out for the Internet Wire less Internet pp 35 38 and 41 Aug 2000 Press Detail Extended Systems and Motorola Bring Short Range Wireless to the Paging E volution Jan 13 2000 3 pgs Press Detail 3Com Corporation Licenses Bluetooth Technology from Extended Systems Feb 22 2000 2 pgs Web site Article Hawaleshka The Web in Your Pocket Maclean s May 15 2000 3 pgs Claxton Messaging API s for Voice Networks Telecommunica tions pp 116 120 1998 Gifford
60. ted with accessing the voice mail system of the mobile device user could be in the original voice mail summary message or could be pre con figured stored into the mobile device 100 To improve the integration of the solution the PBX voice mail system is either configured to recognize the mobile device s incoming caller Id information or the mobile device plays a secret DTMF tone sequence to uniquely identify it from the plural ity of other mobile devices To further enhance security both caller ID information and the DTMF based password may be used to authenticate the mobile device user It is preferable that both the outgoing call to the PBX voice mail system and any exchange of DTMF tones between the mobile device and the voice mail system are accomplished without the need for user input or user intervention i e no need to type in the password In a preferred embodiment the mobile device suppresses the DTMF tones associated with initiating and connecting an outgoing call to the PBX system voice mail system In the preferred embodiment the DTMF tones may identify the particular voice mail message to act on In this manner the retrieval of voice mail messages is seamless and transparent to the mobile device user After this step is com plete the voice mail interface 120 and the mobile device 100 preferably automatically exchange DTMF tones to commu nicate The DTMF tones can be pre configured into the appli cation on the mobile devic
61. terface then determines if the user that received the voice mail message has a mobile device 100 capable of supporting this advanced functionality 408 If the user does not have a mobile device 100 then the summary message is not sent to the wireless network 1505 and the voice mail message is ignored 410 the user may access the voice mail message as he or she tradi 5 20 25 30 35 40 45 50 55 60 65 14 tionally would from his or her desktop telephone at for example the office Otherwise the summary message is placed in the unified messaging system storage area to be scheduled for delivery to the mobile device 412 The unified messaging system then sends a summary of the message to the mobile device user 414 The mobile device user 100 is then notified following the setting on the mobile device 416 The user responds immediately or at a later date to the voice mail summary message that is shown in the unified event screen The user opens the message and selects a Play or Connect while viewing the details of the message 418 In the embodiment described in FIG 2 and FIG 3 this is where the two methods vary In FIG 2 the next step is to call the PBX system and proceed from step 430 In the embodiment described by FIG 3 the mobile device 100 prepares a response message containing the voice mail message refer ence number an overriding callback phone number any authentication information for security and any
62. to deal with both voice and data to proper control over the host system The mobile user expects simplicity and ease of use when deal with notifications and acting upon notifications Therefore there remains an important area of remote con trol of a host system from a dual mode mobile communica tion device that has not been satisfied SUMMARY A unified messaging system method and user interface is provided for a handheld mobile communication device The method may include the following steps a receiving a noti fication signal at the wireless device via the wireless data channel indicating that the unified messaging system received 30 40 45 60 65 2 and stored a voice mail message intended for a user of the wireless device b transmitting a command signal from the wireless device to the unified messaging system via the wire less data channel the command signal including a message retrieval command c receiving via the wireless voice chan nel a voice call initiated by a voice mail system component of the unified messaging system in response to the message retrieval command transmitted from the wireless device and d receiving the voice mail message from the unified mes saging system via the wireless voice channel BRIEF DESCRIPTION OF THE DRAWINGS FIG 1 is an overview of where the invention is used in three different environments where PBX and voice mail systems can reside FIG 2 shows one embodiment
63. wireless network 150a and a voice Centric wireless network 1505 The voice centric network 1505 preferably provides circuit switched communication connections Although these networks are shown as separate one skilled in the art will appreciate that it is now possible for a single network like GSM GPRS to support both cell phone and data traffic through the same network infrastructure Another com ponent in FIG 1 is the unified messaging service 115 which can reside in many places Unified messaging is well known in the field of land line data communications but it applica bility to wireless mobile devices has not proceeded due to a lack of integration of functionality in the mobile device In this context the unified messaging service can be used either in the corporate environment A the Application Service Provider ASP or Internet Service Provider ISP environ ment B or within the wireless network carrier location C Functionally the unified messaging service attempts to unify different sources of information and events for a given user One goal of this unifying is to provide a single source for information events messages and voice traffic so that orga US 8 498 289 B2 3 nization is simplified As shown in FIG 2 this unification may include a complete database and storage area 215 that contains messages and events that have been sent to the mobile device 100 Other major features include one addressing method to reach

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