Staff_Tech_Guide-051706 - San Juan Island School District
Contents
1. sages displayed gt Clear All Delete Mowe Rand Later Accepi Decine Complete i 4 Date From Mep OPUOl postings A068 ISS PM Maude Cumming References The GroupWise help feature is accessed by clicking on the button with a yellow question mark see illustration above Troubleshooting Tips see the security note in the introduction for suggestions on how to compose lengthy email messages Word Processing Spreadsheets and More Introduction The District network provides a suite of Microsoft Office applications for staff users They are Word Documents such as letters research papers and the usual text applications Spreadsheets and perform calculations charts and other graphic displays of data Presentations signs and other text graphic uses Publisher Newsletters special handouts brochures Access Database applications Please see the section Where s My Stuff for a discussion of saving files and organizing them for easy retrieval The District network provides a suite of OpenOffice applications for students on classroom computers OpenOffice provides word processing Writer and spreadsheets Calc as well as a presentation package Impress a database Base and graphics Draw OpenOffice is configured to save work in Microsoft Office file formats How to Microsoft Office To start any of the applications click on the desktop icons or click on St2. E Miia Tirer Ei Novel Common G Nene Goupiine EE Rigel Foie my Novell Print Ei Canta T T T ai F T 2 TF eee eta i z E Opee og Bae Ci Aiari Publehing Fj Operddffice org Cak i Gi Rai i py Operc fice ceg Draw Snegh i Fe OpenOffice org Impress Soho i a Opeerdtficn org Math FY SoundMax r ed Cpercttceceg writer i A cme Troubleshooting note if you are using OpenOffice on a computer where the programs have not been used before you may get a welcome screen which offers a wizard to guide you through the end user license agreement and registration process All copies of OpenOffice have been pre registered for use at SJISD You need only do the following click the Next button click on Scroll Down on the next screen click on the Accept button The next screen will ask you for your name and initials leave these boxes blank and click on Next On the OpenOffice org Registration screen select I do not want to register and then click on Finish Contact the HelpDesk or the Librarian if you need assistance with this process References Microsoft Office Each Microsoft Office application has a Help option located on the far right end of the menu bar at the top of the screen Click on the Help option and select the help feature you want Usually it is the top option on the list labeled Microsoft Office program name Help OpenOffice Each application has a Help op
3. San J uan Island School District Network User Guide or Faculty and Staff San Juan Island School District 4 2006 Revised Please direct any quesitons comments or corrections to ssmith sjisd wednet edu email only please Table of Contents Introduction Frequently Asked Questions Using the Network Logging on Troubleshooting Tips Email and Calendar Introduction Email instructions References Troubleshooting Tips At home and on the road Email and Web Folders Introduction Email How to Exiting Web Access Correctly References Troubleshooting Tips Word Processing Spreadsheets and More Introduction How to References Printing Introduction How to view and manage your printers Troubleshooting Tips Student Management Introduction How to Troubleshooting Tips Security Passwords Introduction Suggestions for good passwords How to change your password References Troubleshooting Tips Security Virus Protection Introduction Personal Home Use Purchase Opportunity Where is my Stuff Introduction Finding your work Internet Use Introduction How to References Troubleshooting Tips Removable Media Digital Cameras PDAs etc Introduction Safe Removal of Devices Special Applications Non supported Software and Hardware Introduction Introduction Support and Resources Introduction Classes Supplies Repairs and Upgra
4. Retype your password into the Password space 7 Click on OK At home and on the road Email and Web Folders Introduction If you are at home or offsite you may access your school email account by logging into the Districts email server via the Districts web page on the internet You can read new messages view saved message and send email Security note web access to email will time out after 15 minutes If you need to compose a lengthy message you may wish to use Microsoft Word saving your text on your local computer Then copy and paste the text into an email message when you are ready to send it Web Folders is a future topic More on this in September 2006 Email Access to GroupWise email is from the District website How to 1 Type the URL for the District website sjisd wednet edu in your browsers address window Press the Enter key or the Go button in the menu bar Double click on the sailboat icon to bring up this screen oh S uff Inform DEMEN Microsoft internet i xplorer SAN JUAN ISLAND SCHOOL DISTRICT Achieving success one student ato ime ino commn at ile long earme PO Box 444 e Fidoy Horbor WA Y82500 360 378 4133 This is a page for staff of the San Juan Island School Contact Schools District Staff Directory The links below are to SJISD Network Services and Transportation other information valuable to staff Staff information Li
5. davidj or jdoe How to change your password 1 Press the crtl alt del keys 2 Click on Change Password button lower left of the Novell Client for Windows screen 3 On the Change Password screen you will see three white boxes with labels Old Password type in your current password New Password type in the password you want to change to Confirm New Password type the new password again Click on OK when done References For further reading on passwords and security please see Troubleshooting Tips Problem forgot my password Resolution 1 Use the Web Help Desk at a colleague s workstation 2 Contact your site administrative office or main office in your building 3 Send a note by inter District mail or email to the Network Tech Support requesting to have your password reset Include your logon id Please do not contact the Network Tech Support by telephone unless you have an emergency Secunity Virus Protection Introduction The District has selected SOPHOS as our virus protection software This anti virus anti spyware software protects our entire network workstations servers email internet and individual files The software is loaded and updated automatically and requires no user intervention You can be assured that you are protected by one of the best systems available Removable media those brought in from home by students and staff will be automatically scanned for viruses when th
6. to the printer and let it sit without power for at least 30 seconds Plug the printer s power cable back into the wall socket If you are using a printer that many people use eg the library printer occasionally another user may pick up your print job by mistake You may need to reprint your job Problem My computer stopped working my application is not responding things seem to be hung up Resolution First wait a full minute or two Sometimes the computer may receive too many instructions at once it may be receiving an email loading a web site saving a document and handling a large clipboard paste operation Give the computer time to complete the requested operations Some computers are slower than others Check your printer s status a pending print job may be waiting for more paper or may have been set offline s If the cause is lack of response from your application ie Word or Internet Explorer you may end that task by pressing Ctrl Alt Del keys once The Windows Task Manager menu will be displayed on your screen Click on the Applications tab if it is not already displayed End the not responding task by highlighting the name of the task and clicking the End Task button at the bottom of the menu Caution pressing Ctrl Alt Del more than once will cause your computer to end all tasks and shut down or reboot e If all else fails shut your computer down and power off by either using the normal Start Shutd
7. Default option Troubleshooting Tips Problem want to cancel a print job Resolution Using the How to view and manage your printers instructions above double click on the printer icon to select the printer You will see the following screen Sh m F r Cha Ma Fe a Sf LMC Annex HP4050 Series PCL ioj xi Printer Document wiew Help Document Mame Status Owner Pages Size Microsoft Word User Guide For 5t Printing 16 4 MB 12 2 _ LI la Model HF Laser ler 4050 Series PEI Next use the menu option Printer and select Cancel All Documents gf LMC Annex HP4050 Series PCL l0 x 2 sation rm ui Printer Document View Help v Set As Default Printer For St Printing idoe 10 2 61 MB 12334 Printing Preferences Pause Printing lsc Cancel All Documents Ee eee tn Properties Close change your default printer nght click on the printer you Default option Problem need to print in color Resolution All staff has access to at least one networked color printer Student Management Introduction The District uses the following products for teachers and staff to access student information grades attendance sports participation etc e WesPac Skyward Skyward Educator Access How to Complete documentation of these applications is located in your Tech Binder and through the application help screens Users need special lo
8. JISD network Typically your logon id is a combination of your first name s initial and your last name Example jdoe is Jan Doe s logon id In this guide the logon id jdoe is used in examples Application refers to software a computer program which performs a specific function or task such as email internet browsing or word processing Session the time you spend at your computer from logon to log off Network SJISD s collection of personal computers printers and servers providing computing services to students faculty and Staff Novell the name of the software company that makes our network and email software Workstation a personal computer located in any SJISD building office classroom or special use location such as a library lab or workroom Frequently Asked Questions Introduction se Can you tell me a bit about our network and how it is structured s I m new here and would like to use the school computer network how do begin A new student has just enrolled how does he or she get a logon ID Using the network How do access the District network and log onto my workstation Email se Where is my email and how do access it s need an automated calendar is this available on the District network e I m at home on the road at a conference can check my school email Word Processing spreadsheets and other applications want to use one of the Microsoft Office programs How
9. L gA thhe coaches amp thhstoodservice amp amp thhs parapros amp thhsteachers Ejja Office Phone T FHHS Al Cerihied DL sjisd wednet edu FHS Al Stal OLG isped vweednetedu FHHS Classified DL isjied wednet edu fhhe cosches eped wednet edu thhs foodrerice isged wednet edu lhhe maintenancetisied wednret edu fhhe office sped wednet edu thhs paraprosiakcped wednet edu lhhs teachers igied wednet edu Student email addresses They will have the following format later this year 8 06 Studentfullname student sjisd wednet edu Example maryloujohnson student sjisd wednet edu External If you are sending email that will go outside the district s network simply type the email address Example xyz123 rockisland com Type in a short descriptive subject on the Subject line Type your message in the large box If you need to attach any files use the paperclip icon at the top and insert the file name Note there is a 10 megabyte maximum allowable file size for attachments See more on file attachments at the end of this section Click on the Send button to send message Attachments to email messages If you wish to send a file a Word document spreadsheet picture etc you may send it as an attachment Multiple attachments may be sent with one message Attachments cannot be greater than a total of 10 megabytes this is a limit set on the District network Zip files may not be sent or received due t
10. Safe Removal of Devices Always use the icon on the system tray to safely stop your digital device The icon shows a green arrow above a digital device An example is shown below p S pHga CO Sa 8 SB 735 4m Double click on the icon to start the safe removal procedure and follow instructions as shown on the screen This is usually a two step process as shown on the following examples eS M SysT5 Dell Memory Key USB Device Generic volume F USB Mass Storage Device S Generic volume F o Ta Wait until you are advised a message will pop up near the system tray icon that it is safe to remove your hardware before unplugging it Sometimes you will be advised to try later Make sure all files using the portable device are completely closed and that you do not have an application such as My Computer active before attempting to stop and remove the device Special Applications Non supported Software and Hardware Introduction Non supported software and hardware must be approved before purchase or installation on the District network This includes all devices add ons peripherals and programs This is a District policy and is intended to preserve the integrity of the network Unsupported software has the potential to conflict with existing network settings and security The approval process begins with a request submitted to the Web Help Desk The hardware or software must pass a number of tests to assure i
11. ail product developed by Novell It has the features of many popular email products like Outlook Outlook Express Eudora etc GroupWise also has an optional calendar function See GroupWise Help option located on the menu bar at the top of the screen for full information about how to use the calendar feature Your email address will be your logon id the sign and the districts domain name sjisd wednet edu Example Jan Doe s email address would be jdoe sjisd wednet edu Email instructions 1 If you have not already logged on to email at the start of your session you will need to start GroupWise Look for the shortcut on your desktop that looks like the sample below double click to start GroupWise You will be prompted for your password Type in your password and click OK GroupWise shortcut GroupWise 2 Once GroupWise has started the application will automatically check for incoming messages 3 Click on Mailbox to view new messages 4 Double click on an individual message to open and read it Basic Email tasks 1 To create and send a message Click on the New Mail button at the top of the screen E ey ia ai a fe thoby rk al Adia Aob Pane phoi ari ama Sar Oy Trach Maude Curwrang Eiteren Lit ASi 2351 ici Plate Cuer Pieni padding Gris aE conch NIE ek E behai Soman Dinei irpiri Week Aiya 405 4 fm Mehael akra Dava Gual Anami i A blank email message opens Mail To Fle Edit View Action
12. ar Click on Help Topics on the drop down menu 44 Novell GroupWise Mailbox i E i Aeria _ Congrats on Levy Passage internal posting girls soccer coach PADD POODARA Troubleshooting Tips Do not use Outlook or Outlook Express as your email program Use GroupWise only application Problem get Outlook instead of GroupWise what do do now Resolution Close the program and start GroupWise Problem If you get this message when typing in your password If you accidentally start Outlook close the Resolution 1 Retype your password making sure the caps lock key is not on 2 If you have tried three times and get this message Then do this a i 3 Start GroupWise by clicking on the icon Ejgaitstive p GroupWise Password 4 Click on Cancel Next you will see this message 4 Novell GroupWise Startup 2 User ID Required fidoe Password f Online Address 192 168 0 10 Fort fier Caching mailbox path CAN ovel Groupaiisesremote c Remote mailbox path Co NovellGraupiserermote m Cancel 5 Make sure the Port contains 1677 If it does not type 1677 in the space For High School and Middle School users make sure the Address contains 192 168 0 10 If it does not type 192 168 0 10 in the space For District Office and Elementary School users make sure the Address contains 192 168 200 10 If it does not type 192 168 200 10 in the space 6
13. art at the southwest corner of your screen click on Programs click on Microsoft Office and click on the application you wish to use EA Accesories z LA Adobe r TA Caan Ues y LEA EPSON Scanner z A va Wib Start S obi b Fe Herero oiher J Mercnolt Cafien Toci ican bLA Hierosoft Office Access 200 A teed Prine L Merasai Oifee InfaPath 2000 H udm FLS Microsoft C fice Gutlook 2000 Fi dbe Stock Prete A Soybot Search amp Destoy I igh Microsoft difia Pomen 2003 Cop Set Progam Access and Defeuts A startup kE Pareso Office Publisher 2003 LA we Hr Merotai ifea word 200 You are encouraged to save your work immediately after starting an application and to save your work frequently while developing a document or spreadsheet When you use the Save feature you will be automatically directed to your own private My Documents folder You may organize My Documents in any way that helps you find your saved work You may add folders use the Create New Folder icon on the menu bar i Ea Fea HE E el A Ca E Tools File names may be up to 215 characters in length and may include blanks File names cannot contain the following characters 2 lt gt OpenOffice To start any of the OpenOffice applications click on the desktop icons or click on Start at the southwest corner of your screen click on Programs click on OpenOffice org and click on the application you wish to use fF Merosoft Office Mocks Frek
14. at are my options e Where can direct my students for documentation or help Using the Network Logging on 1 Check to make sure your workstation and its monitor are switched on You should see a blue screen similar to the picture below Novell Client for Windows NT 2 Press the Ctrl Alt and Del keys together and you will see this screen Novell Client 4 90 SP2 Novelle Client for Windows Password Workstation only Cancel Advanced gt gt 3 Type in your logon id eg doe in the space labeled Username press the tab key or use the mouse to move to the password line and type your password Make sure the Workstation only box is not checked Click on OK 4 GroupWise Notify a part of your email application that displays an on screen message when email messages are delivered should start automatically once you have logged on Type your email password when prompted and click on OK tA GroupWise Password S x Password W Use single sign on Cancel Troubleshooting Tips If your logon attempt is rejected and an error message displayed try the following s Make sure the Workstation Only box is unchecked and try again e Make sure the Caps Lock is off most keyboards have an indicator light to show when Caps Lock is set on You made an error in typing your password Make sure Caps Lock is off and retry Email and Calendar Introduction SJISD uses GroupWise an em
15. des DOs DON Ts and Troubleshooting Guide DO DON T TROUBLESHOOTING GUIDE Introduction Welcome to San Juan Island School District s computer network This guide is a reference for features most commonly used by faculty and staff This guide is written to promote self sufficiency please check here first to see if your questions are answered before contacting the Network Tech Support for help A list of Frequently Asked Questions FAQs is located directly after this section If you are new to our school district you will need a logon ID to access the network Please see your site s principal or your supervisor to get your logon ID and initial logon password Students will get their logon IDs from their advisory teacher shortly after enrollment This guide assumes a basic knowledge of computer use and a familiarity with common automated tasks such as email and internet use as well as creating saving retrieving and printing documents and spreadsheets Technical support is offered through the Web Help Desk The web address is helpdesk wednet sjisd edu tech or by contacting Network Tech Support at techsupport sjisd wednet edu A checklist of DOs and DON Ts plus a Quick Troubleshooting Guide is located at the end of this document Please take a few minutes to look at it before logging on to the system A short glossary of terms used throughout this guide follows Logon ID a word that identifies you as an approved user of the S
16. do start these applications need documentation for GroupWise Word Excel etc where do find it Printing How do I print Student Management e How do find information addresses parent names etc about my students How do access Skyward WesPac Educator Access Security OS What are the rules for passwords forgot my password what do do s How do change my password What anti virus protection does the network have Where is my stuff e Where do store my work se How do find my work se want to see my students work where do find it Internet O want to browse the internet how do I do this s What controls are in place to block inappropriate or obscene content e Can bypass these controls Removable Media 2 OS Can upload download data from my data key digital camera Personal Data Assistant Special Applications 2 have software that I d like to use and have my students use it How do go about installing it and how will students access it 2 OS have special hardware that I d like to put on the network or single workstation what s the procedure for installing it Support and Resources OS How do know if have a hardware or software problem Who can help me e lm looking for manuals for common software Microsoft Office email student management where do find them OS lm a computer novice and want to learn more wh
17. etter extension as part of the file name ie myletter doc myletter rtf or myletter txt e Send this ol Phe UNGdatlor Powered by Plone amp Python Site Map Accessibility Contact
18. ey are placed into a drive or attached by cable Files will not be loaded if they are found to contain viruses Personal Home Use Purchase Opportunity Staff members are encouraged to purchase anti virus software for their home computers and may do so through the Districts Employee Purchase Plan You can buy any of the virus protection products listed at amp www cdwg com sjisd See your supervisor or principal for more information Where is my Stuff Introduction When you receive your logon id an area on one of the servers is set aside for a personal storage area You will automatically 19 get your own Desktop My Documents folder and access to a Shared folder Fie nk W Faai T Hep galos Dikit say Cortrod Parel cE doe on Sped stall le Home 72 o Gak on Stude T My Computer File on Sjisd student 1 T hety k rre Capacity 262 GA C ues 19 0 5 C Free 243 Ge a Feel free to organize your My Documents folder in a way that helps you with your work You may add folders use the new folder icon New Folder icon Peart ttl Mecrosort Ciifice Excel ioe eben Name your folders in a manner that is meaningful to you and your work Teachers frequently organize folders by classes taught ie Biology AP Env Sci Art gth Grade Humanities Office staff may use folders to indicate work for specific individua
19. g a regular phone cable into your computer Problem can t log on Resolution Make sure the log on screen s Workstation Only box is unchecked Make sure your Caps Lock key is not on Remember your password is case sensitive Check to see if others near you are having the same problem perhaps there is a temporary network outage Problem can t get my printer to work or can t find my printout Resolution Check to make sure your printer is powered on check wall plug to ensure it is plugged in securely Some printers have a button marked on line make sure it is on Look at the default printer for your workstation to make sure you are sending your print job to the correct machine Click on the Start button at the southwest corner of your screen then click on Printers and Faxes Your default printer will be indicated by a dark circle with a check mark Check to see if your job is waiting to print click on the printer icon in the system tray in the southeast corner of your screen You may not have sent a job to your printer Check the printers paper supply and if there are signs of a paper jam 19 19 Check to see if the printer has any warning messages toner low load paper a new toner cartridge more paper paper jam etc and fix the problem If a printer in your office or classroom has a flashing error light even after you have cleared a problem ie a paper jam unplug the power
20. gon ids and passwords to access this information See your supervisor or principal for more information Troubleshooting Tips Your first option for support if you cannot resolve your problem with the application s documentation is to check in with your site s administrative main office The web help desk helpdesk sjisd wednet edu tech Network Tech Support may be reached at techsupport sjisd wednet edu Secunity Passwords Introduction Your password is designed to protect your work as well as the integrity of the District network system To ensure a tamper free intruder free network environment you are encouraged to follow these guidelines in choosing and using your password Above all else keep your password private If you are going to allow a co worker or student use your computer under your logon id type the password yourself do not disclose it to anyone else If you must keep a written record of your password keep it in a private secure location Do not tape your password to the front of your computer leave it in an unsecured desk drawer or write it on your desk Suggestions for good passwords s Use a minimum of 7 characters and numbers QS Use both upper and lower case characters 0S Do not use your name or your logon id as part of the password Change your password at least every 60 days for maximum security Examples Good Rover345 or xyz4321 Best X2y76aaBb or r5xyY498 Not acceptable Steve or
21. ls ie Principal Athletic Director or by topic ie Student Mailings Signs and Posters Lunch Menus 7J 19 P 19 The nature of the Shared folder will depend on permissions granted to you according to your work requirements Its purpose is to allow staff members to store information that multiple users will need The use and structure of the Shared folder will change at the beginning of School Year 2006 2007 when it is planned to make many of the day to day forms available in electronic format Look for more information at a later date Student files and folders their personal class work will be stored in their home folder which teachers paraeducators and administrators may access by double clicking on the File on Sjisd studentl icon under your My Computer icon Student home folders are organized by year of graduation My Computer E e l File Edit wiew Favortes Tools Help i galocal Disk C a Control Panel SS doe on Sped stalh Fie Home J So Fie on Siisd stuchent 1 T Select an item to view ts description Displays the Files and Folders on your computer Finding your work There are several ways of locating files 1 For recently saved work from one of the Microsoft Office applications you may start the application and use the File menu option located at the top left of your screen Clicking on File will bring up a men
22. nks Faculty Web Access fo GroupWise Email See CLCT ap trternet 2 Select the option Faculty Web Access to GroupWise Email 3 At the logon screen type your logon id and GroupWise password and click on Login Click on Faculty Web Access to GroupWise Email GroupWise will start and you will see the following screen Novell We bune cst Microsoft internet Explorer Ble Eit Yew Faverites Tode Hep o o a A D psec ra OSa ga Address E hito vebmad sped wednet eduserdet Oe Unis gt oe we Norton Antivins D amp sagit ter Novelle GroupWise WebAccess D Cogyrigns 0995 2008 hoa ing Ab rights peered Vitan 4 3 Booo EEEE e Type in your logon id and password in the spaces provided Click on Login A nos rei WA hfr Cost Dor Microsoft Inte rnet Explorer Bie Edt yew Favorites Jods hep Om Odd GPm time O82 4 BOS Areas E ito webmad syad wednet edujserviell ns iTS rena See Novell GroupWise A reb 24 2004 Suncay Maria 9 meamngas displayed oe Exiting Web Access Correctly When you are finished with your web access session click on the Exit button See illustration below Mito Wooo f 2 Tee IJ Pl 2 1208 RST Ahi 290 203 FM DPR 11 12 AM zaga 4 24 Pe VANOS 2 33 Pi MATOS St FH Taraa 1 38 Pii nayo a7 FM Mause Curmiming Alice Aobinson Geran Saliran Macheal Saltren Stevan Sraih Pfc Sole ipods Corning Liu Cumming
23. o anti virus security To attach a file use the paperclip icon shown in the following screen Mail To xyz123 File Edit View Actions T oals Accounts Window Help 5 Gl send X Cancel Bades Ou oe m BWP b u E Mal Send Options From Doe cc Dn xy2123 hotmail com p 7 __ Subiect Sample letter for you to edit To Typically you will be directed to My Documents or the last location used to attach a document If not you may click on the Look In drop down menu in the file attach dialog An icon showing the inserted document will appear at the bottom of your message An example is shown on the following screen H T H b a i pa PLI aera a ee AE f x J l f 1 l a i T A I p P HaTi Si r p i s pif a E l PE i 1 Receiving attachments Double clicking on the icon showing the attached file will open a temporary copy of the attachment If you want to edit and save the attachment save it in a permanent location such as My Documents Use the Browse button to find the place where you want to store the file jA CX lteme to save Save e IP 20 Save to Disk Save file as internal posting doc Current directory ic A ovell Groupwise Browse Report file name conflicts osmon References User Documentation is found by clicking on the Help option on the menu b
24. ocked site for legitimate educational or business reasons To unblock the site contact the Network Administration by email In the future there will be a special feature for staff logon ids that will allow staff to access these sites Policies regarding internet use are found in your Tech Binder How to Internet To access the internet click on the fii icon on your desktop or find Internet Explorer by clicking on the Start button at the southwest corner of your screen then click on Programs and finally click on Internet Explorer References Use the Help option on the Internet Explorer menu bar for assistance Troubleshooting Tips The following is a typical error message if content has been blocked per SJISD policy Removable Media Digital Cameras PDAs etc Introduction WARNING Older non Windows XP systems can cause damage to some removable media eg USB data keys Do not trust these workstations Find a workstation that operates with Windows XP before connecting your data key Digital data keys portable removable storage devices digital cameras and other digital equipment which attach to workstations via a USB Universal Serial Bus connector may be used safely on newer workstations with Windows XP operating systems Equipment requiring special or vendor software to transfer data and images must have prior approval by the Network Tech Support before use Do not install any programs without permission
25. own procedure or by holding the power on off button for 10 seconds Problem can t find the document spreadsheet presentation was working on this morning Resolution First we ll assume you saved it immediately after beginning work and saved frequently during your work session If the document was never saved it is not retrievable The easiest way to find a document is through your recent document list Click on Start at the southwest corner of your screen then click on My Recent Documents A list of up to 15 documents will be displayed se Another way of finding your work is by starting the application you were using ie Word or Excel and checking the list of Recently Used Files This list is found at the lower part of the menu displayed when you click on File on the menu bar at the top of the screen Clicking on the file name will open the document Problem My student has written her paper using Microsoft Works and cannot print it on the school s network Is there a way to convert her paper to Word Resolution Students with non compatible word processing software should always save their documents in rich text format rtf or text txt Problem have an Apple computer at home and want to transport my work to school What s the best way to do this Resolution Documents should be saved as rich text format rtf or text txt or if possible Microsoft Word Windows format doc and should have the dot three l
26. ption most frequently found on the menu bar of the application itself The help option will take you to the application s user manual and a searchable index of topics Use the buddy system and ask your colleagues or students for help Many students are knowledgeable about applications and are pleased to be asked for their expertise Classes Classes will be convened when enough interest warrants Let the Network Tech Support know via email what your needs are Supplies Repairs and Upgrades Paper see your main office for printer paper Ink and toner cartridges for printers send an email to the Network Tech Support Repairs first check the Troubleshooting Guide or Web Help Desk There may be a quick fix such as checking power plugs or cable connections If you can t resolve the problem contact Network Tech Support DOs DON Ts and Troubleshooting Guide QS Keep your password confidential If you must keep a written reminder keep it in a safe protected private place e Power down your computer completely if you need to replace the mouse or keyboard This means all power off not just logged off OS Put email messages you wish to keep in a private folder in your GroupWise Cabinet Email messages in your Trash folder left over 60 days will be automatically purged Save your work frequently while you are working on documents presentations spreadsheets etc e Check the Web Help Desk before calling the Network Tech Suppor
27. s Tools Accounts Window Help Glsend gt lt cancel Bades P Ms D E b Email addresses In this section four types of addressees are discussed SJISD staff member groups student addresses and non school external SJ ISD Staff If you are sending an email to another staff member begin by typing the given name first and last of the person to whom you are sending the message An Address Book is provided for all San Juan Island School District employees and most addresses will be inserted for you automatically after only part of the name is typed If there is more than one staff member with the same first name keep typing more characters until you find the name of the person you are looking for You may scroll through the address book Double clicking on an address listed will place it in a To list clicking Okay will place any selected addresses in the To line of your new message YA Novell GroupWise cilbox File Edt Viet Tools Accounts Window Help E Malbor Groups Also included in the address directory are several groups which allow you to send a message to an entire group of people eg all teachers at the Middle School Below is a small sample of the groups store in the Address Book _ Address Book re a 7 E Mal Address en m a Zt Doe hama H Frequent Contacts 065 thab staf EB FHHS All Certified DL 0 FHHS All Stalf DL PG thhs cce GB FHHS Classified D
28. t for help Common problems and frequently asked questions may be answered there se Power down your computer at each night before leaving school unless otherwise directed QS Read emails from the Network Tech Support They contain valuable and current information about planned outages network downtime or answers to emerging issues or common questions e Contact the Network Tech Support by email to discuss software hardware needs for special applications OS Disconnect a mouse or keyboard while your workstation is powered on Power down first before unplugging this equipment Serious and permanent damage to the computer can occur Install any programs or special equipment without securing permission from the Network Tech Support District policy forbids the installation of unsupported software or hardware TROUBLESHOOTING GUIDE Problem forgot my password Resolution Send an email to the Network Tech Support and ask to have your password reset He will be unable to tell you what your password was but will give you a temporary password that will allow you to log on and set a new password Problem My computer won t work Resolution OS First make sure the main power cord is plugged into the wall socket firmly Plugs can become dislodged with normal activity if desks or computers are moved even slightly Next make sure the network cable is plugged into the computer This looks like a heavy telephone cord Never plu
29. tion located on the far right end of the menu bar at the top of the screen Click on the Help option and select OpenOffice org Help Good information for OpenOffice can be found at http www openoffice org User guides at http documentation openoffice org manuals index html Printing Introduction Your default printer will be either attached directly to your workstation a local printer or will be available via the network Your printers have been installed and are ready to use You are urged to always use the Print Preview feature of the application you are using prior to printing Seeing a sample of your printout before actually sending it to a printer often helps you spot errors that you can correct before printing a final copy Ultimately this will help conserve our precious paper supply by reducing the number of documents that require reprinting How to view and manage your pnnters To find installed printers and learn which printer is set as your default choose one of the following options depending on your workstation s operating system Windows 2000 Click on the Start button lower left corner of screen then click on Settings then click on Printer Windows XP Click on Start button lower left corner of screen then click on Printers and Faxes Your default printer is shown by a dark circle with a check mark in it To change your default printer right click on the printer you want and choose the Set as
30. ts compatibility with the network s existing equipment and that it will not compromise the network s integrity or security Student Computer and Network Use Introduction Documentation for student use of the district s network is located in student planners posted in the libraries and classrooms This documentation will also be available by clicking on the Student web page on each of the school web sites Students receive their logon id and email address at the beginning of the school year or shortly after enrollment This process is handled through the site main office or the advisory teacher in the high school They receive a student handbook outlining rules and policies this also covers network acceptable use Support and Resources Introduction Sources of support for network use are this User Guide the Web Help Desk helpdesk sjisd wenet edu tech or by contacting Network Tech Support email techsupport sjisd wednet edu Try the troubleshooting tips at the end of this guide first if your question or problem is not listed there try the Web Help Desk Check with a nearby colleague who may have more experience with the network Sometimes just by explaining your issue to another person you are able to find the solution without having to seek expert help For support and instruction in using any of the Microsoft applications Word Excel PowerPoint Access Publisher GroupWise email or Internet Explorer click on the Help o
31. u at the bottom of which is a list of a few recently used files Click on the file name and the file will open Note you may wish to use the Tools Options menu to increase the number of files listed Or you may click on File then on Open and then use the pulldown list at the top of the screen to direct your search to a particular drive and folder 2 For most applications you may use the My Recent Documents option for a list of files Use the Start button at the lower left of your screen then click on My Recent Documents Highlighting and clicking on the file name will open the file 3 Clicking on the Start button at the lower left of your screen will also give you the option to search for a file based on specific search criteria Click on the Search option and enter criteria as required 4 You may click on My Computer usually a desktop icon or accessed via the Start button at the lower left of your screen and click on My Documents or click on a series of drives and folders until you find your document Internet Use Introduction Internet use is available to all workstations and should be used for academic purposes to support instruction or office related activity The District network provides content controls to prevent viewing of inappropriate websites such as those containing streaming media ie MP3 ABI video chat rooms software downloads games and pornographic material Occasionally a staff member will require access to a bl
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