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PAWAN HANS HELICOPTER LIMITED

1. Email Address FAX NO TELEPHONE NO Yours faithfully PERSONAL ATTENTION OF IF REQUIRED BIDDER Note This form should be returned along with offer duly signed 17 APPENDIX 2 Bid Submission Form Tender No PHHL CO IS 101 CONTRACTOR s Telegraphic Address Pawan Hans Helicopters Limited Telephone No E Mail address FAX NO Dear Sirs 1 I We hereby offer to supply the services detailed in schedule hereto or such portion thereof as you specify in the Acceptance of Tender at the price given in the said schedule and agree to hold this offer open till __________________________________ 2 I We have understood and complied with the Instructions to Bidders at Annexure I Bid Evaluation Criteria at Annexure IV special terms and conditions at Annexure V and accepted the General Terms and Conditions at Annexure II for providing services and have thoroughly examined and complied with the Scope of work specifications drawings and or pattern stipulated at Annexure III hereto and am are fully aware of the nature of the service required and my our offer is to provide services strictly in accordance with the requirements Yours faithfully Signature of Bidder Address Dated Signature of witness Address Note This form should be returned along with offer duly signed 18 APPENDIX 3 CHEC
2. Rupees One lac only for the due performance or tenderer s obligations as contained in the terms of the Notice inviting Tenders NIT and other terms and conditions contained in the Tender Documents supplied by PHHL especially the conditions that tenderer shall keep his tender open for requirement of Supply Installation and implementation of IBM Lotus Domino Notes Email solution for Pawan Hans Helicopters Ltd __ __ 2010 or any extension thereof and shall not withdraw or modify it in a manner not acceptable to PHHL The tenderer has absolutely and unconditionally accepted these conditions Pawan Hans Helicopters Ltd and the tenderer have agreed that Tender documents is an offer made on the condition that the tender if submitted would be kept open in its original form without variation or modification in a manner acceptable to PHHL for the period for the requirement of Procurement of Supply Installation and implementation of IBM Lotus Domino Notes Email solution for Pawan Hans Helicopters Ltd __ __ 2010 or any extension thereof and that the making of the tender itself shall be regarded as an unconditional and absolute acceptance of the condition contained in NIT and the tender documents They have further agreed that the tender shall be kept open for the period indicated above and the tenderer desired to make a tender on this condition PHHL promises to consider the tender on this condition and the tenderer agrees to keep the tender open for
3. Shall mean order CONTRACT placed by the CONTRACTOR for any portion of the CONTRACT or WORK subletted with necessary written consent of PHHL on THIRD PARTY Such subletting shall not relieve the CONTRACTOR from any obligation duty or responsibility under the CONTRACT 1 17 SUB CONTRACTOR Shall mean any person or persons or firm or their legal representatives successors assignees to whom part of CONTRACT has been subletted by the CONTRACTOR after necessary consent of PHHL 1 18 VENDOR Shall mean the supplier of software equipment machinery materials etc to the CONTRACTOR when used in the SPECIFICATIONS 2 0 SCOPE OF WORK CONTRACT Scope of the CONTRACT shall be as defined in the Objectives Scope of Work and Technical Specifications at Annexure III and Appendices thereto 3 1 ADHERENCE TO SAFETY PROCEDURES RULES REGULATIONS AND RESTRICTION CONTRACTOR shall comply with the provision of all laws including Labour Laws rules regulations and notifications issued there under from time to time All safety and labour laws enforced by statutory agencies and by PHHL shall be applicable in the performance of this CONTRACT and CONTRACTOR shall abide by these laws CONTRACTOR shall take all measures necessary or proper to protect the personnel WORK and facilities and shall observe all reasonable safety rules and instructions 31 3 2 STATUTORY REQUIREMENTS During the tenure of this CONTRACT nothing shall be done by the CONTRACTO
4. No 7 Whether the cost of installation erection commissioning at site is included in the prices If not whether it has been quoted separately Yes No Not applicable 8 Whether rates have been quoted exactly as per the price bid format Yes No Not applicable 9 Whether the period of validity of the offer is as required in bidding document If not mention the extent of variation Yes No Extent of variation in days 10 Whether the offer has been signed indicating full name and clearly showing as to whether it has been signed as Secretary Manager Partner Sole Proprietor Active Partner Pre procuraterium 11 If the Bidder is seeking business with PHHL for the first time has he given the details of the parties to whom the offered items services have been provided in past along with their performance report Yes No Signature of the Bidder 20 12 Is the offer being sent by Registered post or proposed to be dropped in tender box Sent by Registered Post Dropped in Tender Box Yes No Yes No 13 Has it been ensured that there are no over writings in the offer Have corrections been properly attested by the person signing the offer Yes No 14 Are the pages of the offer consecutively numbered and an indication given on the front page of the offer as to how many pages are contained in the offer Yes No 15 Has the offer been prepared in sufficient details clarity so as to avoid post tender opening clarification
5. flexible administration via a web browser All the functionality of the system including registration of users for Native Client POP IMAP HTTP etc 12 Highly scalable and provide for high reliability 13 Network data compression Network traffic to be compressed at the network layer This feature requires compression to be enabled on both the client and the server 14 Periodic or per message notification when the quota is exceeded 15 Should provide for Retention of Mails in case the user reaches his her quota 16 Automatic Cleanup after Message Deletion 17 Mail Journaling 18 Should have support for both Server Side and client Side Mail Rules to provide controls for message spamming 19 Should support Virus Scanning utilities dynamically scan messages for virus signatures before delivering 20 Message store for incoming and outgoing messages 21 The system must provide for Server Health Monitoring Tools which provide Analysis and Reports on the health of the server so as to prevent Unplanned Server outages on account of various parameters like Less Memory Disk space Processing Power etc D Mail Client S No Requirements 1 Welcome Page should be customizable central access point that will allow users to display information they need in the way that they want 2 Connection wizard simplifies setup tasks including connecting to POP SMTP and IMAP servers 3 Selective replication amp synchronization User
6. is found to be lowest PHHL shall avail such discount at the time of award of contract 7 3 INCOME TAX LIABILITY The bidder will have to bear all Income Tax liability both corporate and personal tax including all other relevant taxes 8 0 BID CURRENCIES Bidders should quote firm prices in Indian rupee only Prices quoted in any other currency shall not be considered 9 0 PAYMENT Refer Special Conditions of Contract 10 0 CONCESSIONAL RATE OF CUSTOMS DUTY EXCISE DUTY SALES TAX VAT etc 10 1 As the above statutory provisions are frequently reviewed by the Govt the bidders are advised to check the latest position in their own interest and PHHL will not bear any responsibilities for any incorrect assessment of the statutory levies by any bidder 11 0 SITE VISIT LOCAL CONDITIONS ETC 11 1 The bidder is advised to visit and examine the site of the Works and its surroundings and obtain for himself on his own responsibility all information that may be necessary for preparing the bid and entering into a contract The cost of visiting the site shall be at bidder s own expense 11 2 The bidder and any of his personnel or agents will be granted permission by the GM IS CO PHHL or his authorized representative to enter upon its premises and lands for the purpose of such inspection but only upon the express condition that the bidder his personnel or 10 agents will release and indemnify the Company and his personnel and agents from and against
7. 2 2 The tender shall be for a lumpsum turnkey bid The lumpsum price shall cover the price for but not limited to hardware design pre engineering survey engineering procurement fabrication load out tie down transportation installation post installation survey etc including insurance taxes duties permits royalty license fee etc necessary for the complete facilities and services as described in the Bidding Documents 7 2 3 The bidder shall quote all his prices for all the facilities covered under this tender in a manner as shown in Schedule of Prices Appendix 6 7 2 4 The lumpsum price shall include all duties taxes and levies etc including but not limited to customs duty excise duty and personnel and corporate tax as applicable including all other relevant taxes 9 7 2 5 Prices quoted by the bidder shall be firm during the bidder s performance of the contract and not subject to variation on any account 7 2 6 Each figure stated in the price schedule shall also be repeated in words and in the event of any discrepancy between the amount stated in figures and words the rates quoted in words shall be deemed to be the correct amount 7 2 7 Discount Bidders are advised not to indicate any separate discount Discount if any should be merged with the quoted prices Discount of any type indicated separately will not be taken into account for evaluation purpose However in the event of such an offer without considering discount
8. Domino Notes Email solution for Pawan Hans Helicopters Ltd __ __ 2010 unless extended further from time to time for period as may be instructed in writing by M s _______________________________ on whose behalf this Guarantee has been given in which case it shall remain in full force up to and including one month after the expiry of extended period Any claim under this Guarantee must be given in which case it shall remain in full force up to and including one month after the expiry of extended period Any claim under this Guarantee must be received by us before the expiry of one month or before the expiry of one month after the expiry of extended period if any If no such claim has been received by us within one month after the said date extended date the rights of PHHL under this Guarantee will cease subject to para 7 However if such a claim has been received by us within and up to one month after the said date extended date all right of PHHL under this Guarantee shall be valid and shall not cease until we have satisfied that claim 7 The Bank confirms that this Guarantee has been issued with the approval of appropriate Exchange Control Authority in _____________________________ 27 and any other indicate the name of the country of issue of Guarantee authority if required as per the laws of the country of issue of Guarantee We also agree that his Guarantee shall be governed and construed in accordance with Indian Laws and subject to
9. OF EMAIL SOLUTION S NO LOCATIONS ADDRESS 1 NOIDA Pawanhans Helicopters Limited Corporate Office C 14 Sector I Noida 201301 2 New Delhi Pawanhans Helicopters Limited Northern Region Safdarjung Airport New Delhi 110003 3 MUMBAI Pawanhans Helicopters Limited Western Region Juhu Aerodrome S V Road Vile Parle West Mumbai 400056 66 Appendix 3 Bill of Material A Software S No Product Description Qty Total Price Rs 1 IBM LOTUS NOTES WITH COLLABORATION AUTHORIZED USER LICENSE SW SUBSCRIPTION amp SUPPORT 12 MONTHS 500 2 IBM LOTUS DOMINO ENTERPRISE SERVER PROCESSOR VALUE UNIT PVU LICENSE SW SUBSCRIPTION amp SUPPORT 12 MONTHS 400 PVU 3 IBM LOTUS DOMINO MESSAGING SERVER PROCESSOR VALUE UNIT PVU LICENSE SW SUBSCRIPTION amp SUPPORT 12 MONTHS 200 PVU 4 IBM LOTUS NOTES AND DOMINO FOR MULTIPLATFORMS VERSION 8 5 ENGLISH DVD 128 BIT ENCRYPTION MEDIA PACK 1 5 Operating System supported Linux platform As per requirement 6 Items not included above but required for installation amp commissioning such as additional software licenses hardware etc if any to meet the requirement Taxes Total Note The quantities indicated above in bill of material are tentative for the evaluation of bids The successful bidder has to assess the actual quantity of material The payment shall be made as per actual material used for the pro
10. S No Requirements 1 Mail delivery reports generated automatically and archived for pre defined configurable number of days and available to the Messaging Administrator and to the End user Example reports not limited to only these 2 General statistics about the mail delivery total messages rejections bytes transferred etc 3 List of domains with which mail was transacted 4 User wise successful message sends and receipts 5 Rejection due to mail policy controls 6 Data transferred by each user 7 Messages fetched by each user from configured POP accounts 8 Controls for number of days to retain the report archives whether to show the reports to the end user etc 9 Health Monitor to generate periodic reports about the health of the system 62 security status services etc 10 The items that must be logged such as identifying information about each email message that passes through the email service including Envelope from Envelope recipient Time of transaction IP address of host sending message Size of message Delay in delivering after receipt IMAP s connections must also be logged Authentication failures Database corruptions for the Message Store System Failed MTA reverse domain lookups for a sent email message MTA maximum hop count exceeded typically a mail loop MTA connect failed to a site outside the email service Rejection mess
11. Security be furnished is Rs 1 00 Lac Rupees One Lac only in the form of Demand Draft in favour of Pawan Hans Helicopter Ltd Payable at New Delhi or bank guarantee as per Performa at Appendix 7 of Annexure I 5 Bid validity up to 90 days from date of closing of bid 6 Security Deposit Performance bank guarantee from the successful bidder 10 0 of the contract price for satisfactory performance of the contract during warranty period which should be valid till the scheduled project completion date 3 plus warranty period plus ninety 90 days from the date of issue 7 Tender fee Rs 1000 Rupees One Thousand Only in the form of Demand Draft in favour of Pawan Hans Helicopter Ltd Payable at New Delhi 8 Correspondence Address General Manager Infocom Services PHHL Safdarjung Airport New Delhi 110003 TELEPHONE 91 11 24692444 FAX No 91 11 24692476 Email gm is phhl co in The tender will be governed by the following Annexures i Instructions to Bidders at Annexure I Bidding document acknowledge proforma Appendix 1 Bid Submission form Appendix 2 Checklist Appendix 3 Details of Projects Completed Appendix 4 Authorization letter for attending tender Opening Appendix 5 Price Schedule Appendix 6 Proforma of Bank guarantee towards Bid Appendix 7 security ii General Conditions of Contract at Annexure II iii Scope of work at Annexure III iv B
12. cease until we have satisfied that claim 8 Notwithstanding anything contained herein i Our liability under this BG shall not exceed Rs _______ Rupees_____ ii This Bank Guarantee shall be valid upto ______ iii We are liable to pay the guaranteed amount or any part thereof under this BG only and if you serve upon us a written claim or demand on or before____ In witness whereof the Bank through its authorized officers has set its hand and stamp on this___________at_____________ Signature of authorized officers of the Bank Name amp designation of the Officer Seal Name amp address of the Bank and Address of the Branch 46 INSTRUCTIONS FOR FURNISHING BANK GUARANTEE TOWARDS BID SECURITY 1 The Bank Guarantee by the Bidders will be given on non judicial stamp paper which should be in name of the issuing Bank 2 The stamp paper should not be stale at the time of its execution 3 The expiry date as mentioned in clause 5 amp 6 should be arrived at by adding 30 days to the date of expiry of the bid validity unless otherwise specified in the bidding documents 4 The Bank Guarantee by bidders will be given from Nationalized Scheduled Banks only 47 Annexure III SCOPE OF WORK 1 Pawan Hans Helicopters Ltd is one of India s leading helicopter Company and is known for its reliable helicopter operations Pawan Hans offices are located at Noida New Delhi and Mumbai The bases detachments are located all over the India e g An
13. e MIS Reports a Centralize Storage System 1 Scan Capture Analyze Form Meta data 2 Manage in a proper categorization 3 Store in the proper manner 4 Deliver to the right person as document delivery b File Document Movement Workflow 1 Work flow management 2 User Defined approval Movement Process 3 Follow up and alerts management 51 4 Escalation Process c Searchable documents 1 Full Text Search 2 Search on the defined parameters 3 Search on the attachments d Version Controlling of documents 1 Version control 2 Modification history e MIS Reports 1 Activity Report 2 Report by Department 3 Report by Users 4 Usage Report 52 Appendix A Specifications for Email Messaging Traveller Sametime server Sl No Features Specifications Required 1 CPU 1 x Intel Xeon Quad Core 2 50 GHz Nehalem based with EM 64T Technology 2 Cache Memory 8 MB L3 Transfer Cache Memory 3 QPI QPI 5 86 GT s or better 4 Chipset Intel Chipset 5 Memory Minimum 12 GB DDR 3 6 Hard Disk Drives 2 x 146 GB 2 5 SAS Hard Disk Drive 10K RPM 7 Graphics SVGA integrated on system board 8 Ethernet Adapter Dual Port 10 100 1000 Mbps Ethernet Adapter 9 I O Expansions Two I O slot for up gradation of Ethernet Adapter Fibre Adapter 10 Fibre Connect Dual Port Fibre Adapter to connect to SAN SAN Storage device with capacity of 2 1 TB useable for storage of Application Database amp em
14. experience along with bid c Bidder must have successfully executed in last five years at least two 02 projects in two different years of similar nature Each project should have value of Rs 25 00 Lacs in last five years from the date of submission of the bid The bidder must furnish list of all the major projects undertaken by him during the last 5 years along with case details in the following proforma PHHL reserves the right of directly contacting the reference to verify the bidder s claim The claim shall be supported by necessary documentary evidence copy of completion certificate order contract etc in respect of the project executed B 1 4 Specifications i The product software offered should be latest version and should conform fully the requirement and specifications of items as laid down in the detailed technical specifications of the bidding documents Bidders should mention clearly details like make product code of the product offered ii The bidder shall provide technical brochures from the M s IBM to support the technical specifications of all the product software In case technical literature details so provided are downloaded from Web sites necessary references of the site must be provided Bids not providing the detailed technical literature brochures are liable to be rejected by PHHL iii Bids will be evaluated on the basis of technical literature brochures details certifications catalogue provided in the bi
15. in any way relieve the CONTRACTOR from any of its obligations to complete the Works or from any other obligations and liabilities under the Contract 10 CHANGE IN LAW In the event of any change or amendment of any Act or law Rules or Regulations of Govt of India or Public Body or any change in the interpretation or enforcement of any said Act or law Rules or Regulations by Indian Govt or public body which becomes effective after the date as advised by the PHHL for submission of final price bid for this CONTRACT and which results in increased cost of the WORKS under the CONTRACT through increased liability of taxes other than personnel and Corporate taxes duties the CONTRACTOR shall be indemnified for any such increased cost by the PHHL subject to the production of documentary proof to the satisfaction of the PHHL to the extent which is attributable to such change or amendment as mentioned above Similarly if any change or amendment of any Act or Law including Indian Income Tax Act Rules or Regulations of any Govt or public body or any change in the interpretation or enforcement of any said Act or Law Rules or Regulations by Indian Govt or public body becomes effective after the date as advised by the PHHL for submission of final price bid of this CONTRACT and which results in any decrease in the cost of the project through reduced liability of taxes other than personnel and Corporate taxes duties the CONTRACTOR shall pass on the b
16. negligence or fault of the CONTRACTOR or CONTRACTOR s personnel or SUB CONTRACTORs or SUB CONTRACTOR s personnel and b loss or damage to i any property owned hired or supplied by CONTRACTOR or CONTRACTOR s personnel or SUB CONTRACTORs or SUB CONTRACTOR s personnel including Constructional Plant even if caused by or contributed to by the negligence or fault of PHHL or iii Subject to Clause 7 2 b i any other property to the extent the loss or damage is caused by the negligence or fault of the CONTRACTOR or CONTRACTOR s personnel or SUB CONTRACTORs or SUB CONTRACTOR s personnel 7 2 INDEMNITY BY PHHL PHHL shall indemnify and keep indemnified CONTRACTOR which expression in this clause includes unless the context otherwise requires SUB CONTRACTORs of any tier and their employees from all actions proceedings suits claims demands liabilities damages losses costs charges expenses and fines arising from a personal injury illness or death of i any employee of the PHHL even if caused by or contributed to by the negligence or fault of CONTRACTOR ii Subject to Clause 7 1 a i any other person to the extent that the injury illness or death is caused by the negligence or fault of CORPORA TION and b any loss or damage to i any property owned hired or supplied by PHHL even if caused by or contributed to by the negligence or fault of CONTRACTOR except to the extent that such property is in th
17. no additional cost to the PHHL including the cost of timely transport of item to SITE if the need for the WORK is due to poor Workmanship or faulty materials plant equipment or process supplied by the CONTRACTOR or due to the use of software not in accordance with the CONTRACT or 36 SPECIFICATIONS or due to neglect or failure of the CONTRACTOR to comply with any obligations 8 8 In case of spare part supplied under the CONTRACT the CONTRACTOR shall be fully responsible during the warranty period for the correctness of the parts and their proper fitment to the machine for which the same are ordered The CONTRACTOR shall replace such parts which may require replacement under the warranty clause free of the cost to the PHHL within the shortest possible time In case of supply of machinery and equipment the CONTRACTOR shall use its best endeavours to ensure that the VENDOR will supply spare parts as and when required for an agreed period The agreed basis would be a agreed discount to be given on the published catalogue price b Before going out of production for spare parts the VENDOR should give adequate advance notice to the PHHL so that the PHHL may decide on procurement of the balance of the life time requirement of spares 8 9 During the guarantee period if the CONTRACTOR is requested by the PHHL to visit the SITE for checking and carrying out remedial WORK of software and facilities all expenses towards personnel travelling
18. or user mail enabled applications 45 Solution should have document and content library management solution 46 The messaging system should be extendable to a integrated capability when required to develop manage and utilize forms oriented applications e g development of mail enabled approvals forms request forms and similar functions etc within the proposed solution 47 The messaging system should be extendable to a integrated approach to support the operation of mail enabled applications developed using the provided tools and methodologies and provide managed access e g to authorized users only to these applications e g support for mail enabled applications accessed through the web by personnel from home or from remote locations 48 The workflow engine should provide a tightly integrated security scheme with the e mailing features E Web Interface S No Requirements 1 All Web mail functionality should be accessible through web browsers 2 Rich interactive web based interface for end user functions access via HTTP or HTTPS 3 The Web interface automatically updates to display messages and other updates without refreshing the browser or users intervention 4 The Web mail session idle time should be configurable by the administrator at the global level 5 Secure logout from Web mail client to prevent unauthorized access to mail 60 pages after sign out 6 Online end user help accessible directly fro
19. report as soon as possible any evidence which may indicate or is likely to lead to an abnormal or dangerous situation and shall take all necessary emergency control steps to avoid such abnormal situations 14 ARBITRATION Except as otherwise provided elsewhere in the contract if any dispute difference question or disagreement arises between the parties hereto or their respective representatives or assignees at any time in connection with constitution meaning operation effect interpretation or out of the contract or breach thereof the same shall be referred to Arbitration of a sole Arbitrator appointed by the Chairman amp Managing Director CMD of PHHL It is also agreed that there will be no objection for appointment of an employee of PHHL as a sole Arbitrator who also holds shares of PHHL Appointment of Arbitrator shall be made within 30 days of the receipt of the arbitration notice If the arbitrator so appointed dies resigns incapacitated or withdraws for any reason from proceedings it shall be lawful for the Chairman amp Managing Director CMD of PHHL to appoint another person in his place in the same manner as aforesaid Such person shall proceed with the reference from the stage where his predecessor had left if both parties consent for the same otherwise he shall proceed de novo 42 It is a term of contract that the party invoking arbitration shall specify all disputes to be referred to arbitration at the time of inv
20. should support the functionality to remotely wipe all data from devices 96 J High Availability S No Requirements Complied Not Complied Remarks 9 The Proposed Cluster Solution Should have single console web based GUI management 10 The Proposed Cluster Solution Should support Ethernet and disk based cluster heartbeat link 11 It should be possible to form a Cluster across different classes of servers from the same vendor 12 The Proposed Cluster Solution Should provide flexibility for adding or removing servers in the cluster as needed without bringing the cluster or applications offline 13 The Proposed Clustering Solution has to be based on application level clustering or operating system based clustering 14 The Proposed Cluster Solution should provide system based and application based monitoring 15 The Proposed Cluster Solution should have Extensive scalability Cluster nodes could be added and removed as business needs change 16 The proposed cluster solution should have option to integrate with the data replication solution K Discussion Forums Blogs S No Requirements Complied Not Complied Remarks 12 The user authentication should be from the same Directory Services used with the MMS 13 System should have a Discussion Forum that enables users to post messages and questions share answers and ideas with attachments word PDF spreadsheet formats 14 Discussion s
21. 1 PAWAN HANS HELICOPTER LIMITED OFFICE OF THE GEN MANAGER Infocom Services CORPORATE OFFICE SAFDAR JUNG AIRPORT NEW DELHI 3 Ph No 91 11 24692444 Fax No 91 11 24692476 NOTICE INVITING TENDER For Supply Installation and Implementation of IBM Lotus Domino Notes Email solution for Pawan Hans Helicopters Ltd Tender No PHHL CO IS 101 Dated 08 09 2009 1 CLOSING DATE amp TIME 08 10 2009 at 1430 Hrs Office of General Manager Infocom Services Corporate Office PHHL Safdarjung Airport New Delhi 110003 2 OPENING OF 08 10 2009 at 1500 Hrs BID Conference Hall Corporate Office PHHL Safdarjung Airport New Delhi 110003 2 Pawan Hans Helicopter Limited Corporate Office Safdarjung Airport New Delhi Tel No 91 11 24692444 Fax No 91 11 24692476 INVITATION TO BID TO Dear Sirs Sealed tenders are invited from IBM authorized business partner for Supply Installation and implementation of IBM Lotus Domino Notes Email solution for Pawan Hans Helicopters Ltd in the prescribed bid forms and Performa attached to this bid package 1 Scope of work As indicated in Annexure III 2 Closing date and time for 08 10 2009 at 1430 Hrs submission of bids GM Infocom PHHL Safdarjung Airport New Delhi 110 003 3 Opening date and time 08 10 2009 at 1500 Hrs Conference Hall PHHL Safdarjung Airport New Delhi 110 003 4 Earnest Money deposit Amount of Earnest money to Bid
22. AND OPENING OF BIDS 16 0 SEALING AND MARKING OF BIDS 12 16 1 The original copy of the Bid is to be submitted in a cover The cover should be sealed and super scribed as Supply Installation and implementation of IBM Lotus Domino Notes Email solution for Pawan Hans Helicopters Ltd along with the Tender Number and due for opening on 08 10 2009 also the cover should duly bear the tender number and date of closing opening prominently underlined along with the address of PHHL s office as indicated in Invitation for Bids 16 2 The cover shall also indicate the name and address of the Bidder to enable the bid to be returned unopened in case it is declared late 16 3 The right to ignore any offer which fails to comply with the above instructions is reserved Only one bid should be included in one cover 16 4 Any change in quotation after opening of the tender WILL NOT BE CONSIDERED 16 5 PHHL will not be responsible for the loss of tender form or for the delay in postal transit 17 0 DEADLINE FOR SUBMISSION OF BIDS 17 1 The Bid must be received by the PHHL at the address specified in Invitation for Bids not later than 1430 Hrs IST on the notified date of closing of the tender All out station tenders if sent by post should be sent under registered cover 18 0 LATE BIDS 18 1 Bidders are advised in their own interest to ensure that bid reaches the specified office well before the closing date and time of the bid 18 2 Any bid receive
23. ARANTEE SECURITY DEPOSIT 5 1 Within 15 fifteen Days of the issue of Notification Of Award from the PHHL the CONTRACTOR successful Bidder shall furnish the Performance Guarantee Security Deposit in the form of an unconditional and irrevocable letter of guarantee for due performance of the CONTRACT as per Performa given at Appendix 1 for a sum equivalent to 10 of the value of the purchase order This irrevocable letter of guarantee shall be drawn in favour of the PHHL and shall be initially valid for warranty period plus ninety 90 Days 32 5 2 The PHHL shall return the Performance Guarantee to the CONTRACTOR upon the expiration of the Performance Guarantee unless any extension is required in accordance with the CONTRACT 6 0 REMUNERATION AND TERMS OF PAYMENT 6 1 CONTRACT PRICE The PHHL shall pay to the CONTRACTOR in consideration of satisfactory completion of all the WORKS covered by the Scope of WORK under the CONTRACT the CONTRACT PRICE as per the details and break up of prices given in schedule of prices The CONTRACT PRICE is a firm price and the CONTRACTOR shall be bound to keep the same firm and without escalation on any ground whatsoever until completion of entire WORK against this CONTRACT Unless otherwise specified in the CONTRACT cost of execution of WORKS on turnkey basis and TESTS etc as specified in CONTRACT and all expenses duties taxes fees charges in relation to or in connection therewith including insuran
24. CTOR fails to deliver the stores complete the works or any instalment part thereof within the period fixed for such delivery completion in the schedule or any time repudiates the contract before the expiry of such period the PHHL may without prejudice to any other right or remedy available to him to recover damages for breach of the contract a Recover from the CONTRACTOR as agreed liquidated damages and not by way of penalty as per liquidated damages Clause No 9 3 b Cancel the contract supply order or a portion thereof by serving prior notice to the CONTRACTOR supplier c It may be further noted that clause a above provides for recovery of liquidated damages on the supply order price the cost of contract for delayed supplies completion of job as per liquidated damages Clause No 9 3 Liquidated damages for delay in supplies thus accrued will be recovered by the paying authorities of the PHHL specified in the Contract from the bill for payment of the cost of the material submitted by the CONTRACTOR in accordance with the terms of contract or otherwise Notwithstanding anything stated above software and materials will be deemed to have been delivered only when all its components and parts are also delivered If certain components are not delivered in time the software and material will be considered as delayed until such time all the missing parts are also delivered 9 3 LIQUIDATED DAMAGES If the CONTRACTOR fails to complete t
25. Domino is the IBM s product The bidder has to take undertaking from IBM to provide maintenance support of the product Lotus Domino supplied to Pawan Hans Helicopters Ltd against tender no PHHL CO IS 101 during the life cycle of the product 79 b Prior to the dead line for submission of the bids the bidder must possess a minimum in line experience of last Five 05 years in supply installation and execution of related projects The bidder must furnish documentary proof of experience along with bid c Bidder must have successfully executed at least two 02 projects of similar nature Each project should have value of Rs 25 00 Lacs in the last five years prior to the date of submission of the bid The bidder must furnish list of all the major projects undertaken by him during the last 5 years along with case details in the proforma given at Appendix 4 of Annexure I PHHL reserves the right of directly contacting the reference to verify the bidder s claim The claim shall be supported by necessary documentary evidence copy of completion certificate order contract etc in respect of the project executed B 1 4 SPECIFICATIONS i The product software offered should be latest version and should conform fully the requirement and specifications of items as laid down in the detailed technical specifications of the bidding documents Bidders should mention clearly details lik
26. GER Deptt Of Infocom Services Corporate Office PAWAN HANS HELICOPTERS LIMITED SAFDARJUNG AIRPORT NEW DELHI 110 003 Subject Tender No PHHL CO IS 101 due on 08 10 2009 Sir Mr has been authorized to be present at the time of opening of above tender due on 08 10 2009 at 15 00 Hrs on my our behalf Yours faithfully Signature of Bidder Copy to Mr for information and for production before the General Manager Deptt Of Infocom Services Corporate Office at the time of opening of bids 24 Appendix 6 Price Schedule A Software S No Product Description Qty Total Price Rs 1 IBM LOTUS NOTES WITH COLLABORATION AUTHORIZED USER LICENSE SW SUBSCRIPTION amp SUPPORT 12 MONTHS 500 2 IBM LOTUS DOMINO ENTERPRISE SERVER PROCESSOR VALUE UNIT PVU LICENSE SW SUBSCRIPTION amp SUPPORT 12 MONTHS 400 PVU 3 IBM LOTUS DOMINO MESSAGING SERVER PROCESSOR VALUE UNIT PVU LICENSE SW SUBSCRIPTION amp SUPPORT 12 MONTHS 200 PVU 4 IBM LOTUS NOTES AND DOMINO FOR MULTIPLATFORMS VERSION 8 5 ENGLISH DVD 128 BIT ENCRYPTION MEDIA PACK 1 5 Operating System supported Linux platform As per requirement 6 Items not included above but required for installation amp commissioning such as additional software licenses hardware etc if any to meet the requirement Taxes Total B Service S No Item Total Pr
27. K LIST The bidders are advised in their own interest to ensure that the following points aspects in particular have been complied with in their offer failing which the offer is liable to be rejected 1 Please tick whichever is applicable and cross whichever is are not applicable 2 Please sign each sheet 3 The checklist duly filled in must be returned along with the offer COMMERCIAL GROUP A 1 1 Whether requisite tender fee has been paid Yes No Not applicable 1 2 If so furnish the following i By Bank Draft ii Name of the Bank iii Value iv Number of Bank Draft Banker s cheque v Date of issue of Bank Draft Banker s cheque 2 1 Whether Bank Draft for the requisite earnest money has been enclosed with the offer Yes No Not applicable 2 2 If so furnish the following i Name of the Bank ii Value iii Number iv Date of issue v Period of validity of the Bank Draft Bank Guarantee The validity of Bank Draft should not be less than 180 days Signature of the Bidder 19 3 Have the rates prices and totals etc been checked thoroughly before signing the tender Yes No 4 Has the bidder s past experience proforma Appendix 4 been carefully filled and enclosed with the offer Yes No 5 Whether charges for training of PHHL officers included in the prices If not whether these have been quoted separately Yes No Not applicable 6 Whether firm prices have been quoted Yes
28. R in contravention of any law act and or rules regulations thereunder or any amendment thereof governing inter alia customs stowaways foreign exchange etc and shall keep PHHL indemnified in this regard 3 3 SAFE CUSTODY OF MATERIAL The CONTRACTOR will arrange for suitable space by PHHL to keep their material on site However entire responsibility for safe custody of material etc will be on the part of CONTRACTOR and PHHL in no way liable for any loss or theft etc 4 0 INSPECTION TESTING OF MATERIAL 4 1 The inspection of material will be carried out by PHHL specified in the purchase order The material will be accepted only after the same has been found satisfactory after inspection and duly marked and sealed by the inspecting authority 4 2 The CONTRACTOR shall ensure that the material to be supplied against this order shall be individually inspected tested and analyzed in terms of the specifications attached to the order and the relevant codes and practices specified therein by expression or implication 4 3 The CONTRACTOR should make available to PHHL and any other individual agency authorized by PHHL for the purpose of inspection all its records and results in respect of inspection tests and analyses conducted by it as part of their manufacturing and testing operations under the applicable codes and practices specified by expression or implication in the order 4 4 COMPLIANCE WITH LOCAL LAWS amp REGULATIONS 5 0 PERFORMANCE GU
29. TOR in writing during the guarantee period or within fourteen 14 Days after the expiration of the period of guarantee as a result of any inspection made during the period of the guarantee 8 5 The CONTRACTOR shall ensure that all guarantees or warranties issued by IBM of software supplied by CONTRACTOR or by CONTRACTOR s SUBCONTRACTORs and covering the performance of the said software supplied by them be issued in the joint name of the CONTRACTOR and the PHHL such that the PHHL enjoys the same benefits and protection provided by any such guarantees or warranties as does the CONTRACTOR The issuance or existence of any such guarantees or warranties shall however in no way relieve the CONTRACTOR of his obligations under the CONTRACT in particular with reference to the provisions of this section 8 6 The CONTRACTOR shall be and remain responsible during the period of guarantee for making good with all possible speed any defects arising from CONTRACTOR s defective design and Engineering other than a design made furnished or specified by the PHHL and for which the CONTRACTOR has disclaimed responsibility in writing within 15 Days time after receipt of the PHHL s instruction of the aforesaid structure software which may develop under the conditions provided for in the CONTRACT and under proper use in the WORKS or any portion thereof 8 7 The CONTRACTOR shall carry out all the WORKS and supply and install all software pursuant to this section at
30. The purchaser will award the contract to the successful bidder whose bid has been determined to be in full conformity to the bid documents and has been determined as the lowest evaluated bid 30 0 PHHL S RIGHT TO ACCEPT ANY BID AND TO REJECT ANY OR ALL BIDS 30 1 PHHL reserves the right to reject accept or prefer any bid and to annul the bidding process and reject all bids at any time prior to award of contract without thereby incurring any liability to the affected Bidder or Bidders or any obligation to inform the affected Bidder or Bidders of the ground for PHHL s action 31 0 NOTIFICATION OF AWARD 31 1 Prior to the expiration of the period of bid validity the PHHL will notify the successful bidder in writing that its bid has been accepted 32 0 PERFORMANCE SECURITY 32 1 Within 15 days of the receipt of notification of award from the PHHL the successful Bidder shall furnish the Performance Security in accordance with the conditions of the contract in the Performance Security Form provided at Appendix 1 of Annexure II of the bidding documents or another form acceptable to the PHHL 32 2 Failure of the successful Bidder to comply with the requirement of clause 32 1 shall constitute sufficient grounds for the annulment of the award and forfeiture of the bid security in which event the PHHL may make the award to the next lowest evaluated bidder or call for new bids 33 0 CORRESPONDENCE 34 1 PHHL s Fax No is 91 11 24692476 34 2 All co
31. ______ hereinafter referred to as the Contractor bidder which expression unless repugnant to the context or meaning thereof shall include all its successors administrators executors and assigns and the Contract having been unequivocally accepted by the Bidder resulting in a contract bearing No _________ dated_______value at Rs __________ in figures Rs _____________ in words for ____________________ scope of work____________ and PHHL having agreed that the Bidder shall furnish to PHHL performance guarantee for the faithful performance of the entire contract to the extent of _____ of the value of the Contract Rs ________________we__________ name of the Bank ___________having its registered office at______________ hereinafter referred to as the bank which expression shall unless repugnant to the context on meaning thereof include all it successors administrators executors and assigns do hereby guarantee and undertake to pay immediately on first demand in writing in Rs __________ Rs in words_______________________ in aggregate at any time without any demur reservation or recourse context or protest and or without any reference to the Contractor Any such demand made by PHHL on the Bank shall be conclusive and binding notwithstanding any differences between PHHL and Contractor or any dispute pending before any Court Tribunal Arbitrator or any other authority We agree that Guarantee herein contained shall be irrevoc
32. able and shall continue to be enforceable till it is discharged by PHHL in writing 2 PHHL shall have the fullest liberty without effecting in any way the liability or the Bank under this Guarantee from time to time to extend the time for performance of the contract by the Bidder Contractor or vary the terms of the Contract PHHL shall have the fullest liberty without affecting this 44 Guarantee to postpone from time to time the exercise of power vested in them or any rights which they might have against the Bidder Contractor and to exercise the same at any time any manner and either to enforce or to forebear to enforce any covenants contained or implied in the contract between PHHL and the Bidder Contractor or any other course or remedy or security available to PHHL The bank shall not be released of its obligation under these presents by any exercise by PHHL of its liberty with reference to matters aforesaid of any of them or by reason of any other act or forbearance or other acts of commission or omission on the part of PHHL or any other indulgence shown by PHHL or by any other matter or thing whatsoever which under law would but for this provision have the effect of relieving the bank The bank undertakes that in case the period of the contract is extended beyond the initial period of_______year it shall extend the Bank Guarantee for another period for upto _____year on written instructions from PHHL 3 The bank also agrees that PHHL a
33. ages from sites outside the email service Logging report should include unavailability of services unavailability of connection failure of writing data in mail store and disk LDAP query failures from any email service component Quota problems 11 Facility of displaying the extracted reports in the form of charts graphs tables H Instant Messaging Chatting S No Requirements 1 The user authentication should be from the same Directory Services used with the MMS 2 Instant messaging service should have presence awareness of the users 3 Instant messaging service must provide support for archiving chats 4 Instant messaging service should publish and notify the user status 5 The Instant Messaging Service should provide an ability for Instant messaging chat and presence awareness 6 Users should be able to change their status online away etc I Mobile Clients S No Requirements 1 The MMS services should be accessible using GPRS EDGE CDMA WAP enabled mobile devices for limited set of users 2 List of PDAs that can be used with the proposed messaging solution 3 The solution should provide Push Pull technology 4 Should support synchronization of calendar items contact items and mail items between pocket pc devices and the messaging server and client over GPRS network over the Internet 63 5 The users should be able to synchronize tasks between their mobile devices and the messa
34. ail mailboxes 53 Appendix B Topology Server setup integrated with LAN WAN at Noida New Delhi and Mumbai office 54 Appendix C Email servers to implement at Noida and Mumbai office 55 Appendix 1 TECHNICAL SPECIFICATIONS Messaging amp Collaboration Infrastructure would provide workflow functionality and email services The Mail Server should provide a highly scalable reliable and available platform for delivering secure communication services It would be required to cluster this Server to ensure high availability and reliability The Email Solution should have features as follows Messaging amp Collaboration System Requirements A Mail Server S No Requirements 1 Enterprise Messaging Server Application Name Version date of release of proposed version date of release of next version application product development path etc 2 Enable users to connect using the desktop thick mail clients using industry standard protocols like POP3 IMAP HTTP SMTP over normal and secure channels 3 Provide support for secure login and access 4 Capability to do FIELD Level Synchronization Selective amp Formula Based Synchronization between Server to Server and Client to Server with a view of being able to propagate documents mail and directory changes The synchronization supported must be Incremental 5 Inbuilt compression support for Server to Server connections to minimize bandwidth utilization 6 Hig
35. ail policy controls 17 Data transferred by each user 18 Messages fetched by each user from configured POP accounts 19 Controls for number of days to retain the report archives whether to show the reports to the end user etc 20 Health Monitor to generate periodic reports about the health of the system security status services etc 21 The items that must be logged such as identifying information about each email message that passes through the email service including Envelope from Envelope recipient Time of transaction IP address of host sending message Size of message Delay in delivering after receipt IMAP s connections must also be logged Authentication failures Database corruptions for the Message Store System Failed MTA reverse domain lookups for a sent email message MTA maximum hop count exceeded typically a mail loop MTA connect failed to a site outside the email service Rejection messages from sites outside the email service Logging report should include unavailability of services unavailability of connection failure of writing data in mail store and disk LDAP query failures from any email service component Quota problems 22 Facility of displaying the extracted reports in the form of charts graphs tables 95 H Instant Messaging Chatting S No Requirements Complied Not Complied Remarks 7 The user auth
36. all liability in respect thereof and will be responsible for personal injury whether fatal or otherwise loss of or damage to property and any other loss damage costs and expenses however caused which but for the exercise of such permission would not have arisen 11 3 Failure to visit the site or failure to study the bidding documents will in no way relieve the successful bidder from furnishing any material or performing any work in accordance with the bidding documents as a lumpsum turnkey contract 11 4 It will be imperative for each bidder to fully inform himself of all local conditions and factors which may have any effect on the execution of the contract as described in the bidding documents The Company shall not entertain any request for clarification from the bidder regarding such local conditions 11 5 It is the responsibility of the bidder that such factors have properly been investigated and considered while submitting the bid proposals and that no claim whatsoever including those for financial adjustment to the contract awarded under the bidding documents will be entertained by the Company and that neither any change in the time schedule of the contract nor any financial adjustments arising thereof shall be permitted by the Company on account of failure of the bidder to appraise himself of local laws conditions 12 0 VAGUE AND INDEFINITE EXPRESSIONS 12 1 Bids qualified by vague and indefinite expressions such as Subject to availab
37. amp A Act 1970 and rules made there under from time to time Payment of compensation under workmen s compensation Act Payment of gratuity contribution 41 under Employees State insurance Act Employees Provident fund Miscellaneous Provision Act 1952 Payment of Bonus Act 1955 Payment of minimum wages Act and Fire and Safety Regulations PHHL shall have the right to demand proof of such compliance by the CONTRACTOR It is understood and agreed that there is no Employer Employee relationship between the PHHL and the CONTRACTOR S personnel workmen employees in any way whatsoever The CONTRACTOR should hold valid Labour license from the appropriate authority i e RLC C as per Contract Labour R amp A Act 1970 CONTRACTOR shall comply with the provision of all laws including Labour Laws rules regulations and notifications issued there under from time to time if applicable All Safety and Labour laws enforced by statutory agencies and by PHHL shall be applicable in the performance of this CONTRACT and CONTRACTOR shall abide by these laws if applicable CONTRACTOR shall take all measures necessary or proper to protect the personnel work and facilities and shall observe all reasonable safety rules and instructions No smoking shall be permitted outside the living quarters and welding jobs will be carried out with full safety precautions PHHL s employee also shall comply with safety procedures policy The CONTRACTOR shall
38. and send them to the relevant administrators through email or other alert mechanisms 18 The solution must come with a pre configured and prepackaged set of management rules and policies to efficiently manage events and alerts from the messaging Platform There should be provisions to suppress the redundant events for enhancing Due Diligence as per of the management policy 19 While alerting on a critical issue with the Messaging Platform the solution must provide contextual knowledgebase intelligence against individual alerts which should suggest the possible reasons of the alert and recommend best practice guidance to resolve the issue received on the console 20 The proposed solution should have capability to centrally collect consolidate and aggregate the Audit Logs created in the Messaging Servers and analyze it centrally through a set of management rules for audit exception reporting etc G Reports S No Requirements Complied Not Complied Remarks 12 Mail delivery reports generated automatically and archived for pre defined configurable number of days and available to the Messaging Administrator and to the End user Example reports not limited to only these 13 General statistics about the mail delivery total messages rejections bytes transferred etc 14 List of domains with which mail was transacted 94 15 User wise successful message sends and receipts 16 Rejection due to m
39. applicable taxes and duties before the submission of price bids revised price bids if any and PHHL would not undertake any responsibility in this regard Bidder shall bear within the quoted rates the Personnel Tax as applicable in respect of their personnel and their sub CONTRACTOR s personnel arising out of this contract Bidder shall also bear within the quoted rates the Corporate Tax as applicable D Base Price Definition Total lump sum amount including taxes and levies quoted for the entire scope of work as per Bidding Documents including addendum s if any shall be taken as a base price for the purpose of evaluation E Financial Criteria Average Turnover of Bidders Rs 2 00 Crore per annum Note i For the purpose of ascertaining parameter of Turnover of the bidder average turnover of the bidder for the latest two financial years 2007 08 and 2008 09 to be considered ii The bidder will provide a copy each of audited annual report of latest two financial years 2007 08 and 2008 09 for ascertaining their turnover F GENERAL I Discount Bidder s are advised not to indicate any separate discount Discount if any should be merged with the quoted prices Discount of any type indicated separately will not be taken into account for evaluation purpose However in the event of such offer without considering discount is found to be lowest PHHL shall avail such discount at the time of award of contract II PHHL reserves the ri
40. arm 25 Provide support for graphical mail topology mapping and monitoring 26 Provide support and services for protocol like POP IMAP4 SMTP etc along with Web Access support 27 Able to perform Anti Relay enforcement on incoming connection allow only the customer s domains 28 Provide sender domain validation in DNS verify connecting domain in DNS 29 Able to verify that the local domain user exists in LDAP directory 30 Outbound sender and recipient controls SMTP Rules 31 Outbound delivery control based on message priority or count or size 32 Provide support for simple flexible administration via a web browser All the functionality of the system including registration of users for Native Client POP IMAP HTTP etc 33 Highly scalable and provide for high reliability 34 Network data compression Network traffic to be compressed at the network layer This feature requires compression to be enabled on both the client and the server 35 Periodic or per message notification when the quota is exceeded 88 36 Should provide for Retention of Mails in case the user reaches his her quota 37 Automatic Cleanup after Message Deletion 38 Mail Journaling 39 Should have support for both Server Side and client Side Mail Rules to provide controls for message shaming 40 Should support Virus Scanning utilities dynamically scan messages for virus signatures before delivering 41 Message
41. ary anywhere they are working 89 58 Document locking Soft locks when a document is being edited the server copy is protected Hard locks to lock a document for an extended period of time 59 Multiple archive policies and destinations Save valuable contents and retrieve them whenever they are needed 60 Viewing creating and scheduling calendar entries and meetings 61 Multitasking Allow users to perform other functions simultaneously 62 Off line support for all PIM functionality i e task management personal archiving and contact management 63 Ability for the user to change password 64 Should allow the user to bring a copy of the server s directory catalog off line 65 Allow users to manage another user s calendar Can compose and accept decline meeting invitations 66 Can schedule an Instant Messaging meeting directly in calendar and reserve IM resources It should also provide full scheduling workflow if the meeting needs to be rescheduled 67 Should support Task Assignment 68 Should support for Offline support via the Browser 69 Should provide for support for Journal Entries 70 Support for Drag and Drop Attachments 71 Support for Integrated Address Book lookup 72 Should support for Mail Box Delegation 73 Should be able to create mail with a Signature 74 Should be able to set User Mail Preferences like Default Mail Owner Mail Save Setting New Mail Notifica
42. ce risk of weather breakdown and SITE conditions etc as per provisions of the CONTRACT shall be deemed to be included in the CONTRACT PRICE Payment shall be made in the currency or currencies given in the schedule of prices for the WORK executed as per the procedure set forth in the following clauses Adjustment to CONTRACT PRICE if any shall be made in accordance with provisions of CONTRACT 6 2 PAYMENT PROCEDURE 6 2 1 Payment terms as given at Clause No 3 0 of Special Terms amp Conditions of the Contract attached at Annexure V of the tender document will be applicable 7 INDEMNITY AGREEMENT 7 1 INDEMNITY BY CONTRACTOR CONTRACTOR shall indemnify and keep indemnified PHHL its contractors other than the CONTRACTOR and or SUB CONTRACTORs and its their employees from all actions proceedings suits claims demands liabilities damages losses costs charges expenses including without limitation removal costs judgments and fines arising out of or in the course of or caused by the execution of WORK under the CONTRACT or other obligations hereunder directly or indirectly associated herewith including but not limited to a personal injury illness or death of i any of CONTRACTOR s or SUB CONTRACTOR s personnel even if caused by or contributed to by the negligence or fault of the PHHL and 33 ii Subject to Clause 7 2 a i any other person to the extent the injury illness or death is caused by the
43. come due to the CONTRACTOR including PHHL s right to encash the performance guarantee furnished by the CONTRACTOR 8 3 The period of guarantee for any part of the WORKS shall be as specified in Clause 8 1 If the WORKS or any part thereof cannot be used by reason of such defect damage and or making good of such defect 35 and or damage the warranty period of the WORKS or such part thereof as the case may be shall be extended by a period equal to the period during which the WORKS or such part thereof cannot be used by the PHHL due to any of the aforesaid reasons The CONTRACTOR shall arrange for the performance guarantee to remain valid until the expiration of the extended warranty period with respect to such part of the WORKS 8 4 To the intent that during the period of guarantee the WORKS shall remain in as good condition fair wear and tear excepted as they were at the beginning of the period of guarantee and that all software thing or process shall continue to perform or operate fair wear and tear excepted during the period of guarantee in accordance with all relevant CONTRACT SPECIFICATIONS or CONTRACT conditions The CONTRACTOR shall do all repair amendment reconstruction rectification and making good of defects imperfections shrinkages and settlements including where necessary the repair or if repair proves impossible the replacement of any plant machinery software thing or process which the PHHL requires of the CONTRAC
44. d Bidders are therefore required to submit these documents as applicable in respect of the offered items as evidence that offered items meet the tender specifications The literature should be in English language and should be numbered and annexed with proper references and only relevant literature should be enclosed In case the literature information specifications are downloaded from website the same must be endorsed by the bidder and the address of the site must also be furnished for Sl No Description of order contract project amp Name and address of customer Scope of work Order reference amp value Completion status Schedule Actual completion date 72 reference Bids submitted without such supporting documentation would not be considered B 1 5 Warranty and Service Support All the supplied software product shall be covered under On site Warranty for one year Wherever the warranty offered by M s IBM is more than one year the warranty period will be as offered by M s IBM and passed on to PHHL Warranty period shall start from the date of the acceptance of commissioning of the entire system The warranty shall cover free maintenance of software provided In case of any delay beyond 15 days for maintenance if any warranty period shall be extended accordingly for that software item B 1 6 Back Up Authority The bidder should have necessary tie up MOU with the M s IBM for back up support including warranty a
45. d Offers where prices are not firm during the entire duration of the contract and or with any qualifications e Offers which do not confirm to PHHL s price schedule format at Appendix 6 of Annexure I of the Bid Document f Offers which do not confirm to the delivery completion period indicated in the bid document C Duties amp taxes 83 The lump sum price is inclusive of all duties taxes Service taxes and levies etc as may be applicable The bidders are requested to ascertain themselves the prevailing rates of applicable taxes and duties before the submission of price bids revised price bids if any and PHHL would not undertake any responsibility in this regard Bidder shall bear within the quoted rates the Personnel Tax as applicable in respect of their personnel and their sub CONTRACTOR s personnel arising out of this contract Bidder shall also bear within the quoted rates the Corporate Tax as applicable D Base Price Definition Total lump sum amount including taxes and levis quoted for the entire scope of work as per Bidding Documents including addendum s if any shall be taken as a base price for the purpose of evaluation E Financial Criteria Average Turnover of Bidders Rs 2 00 Crore per annum F General I Discount Bidder s are advised not to indicate any separate discount Discount if any should be merged with the quoted prices Discount of any t
46. d after dead line for submission of bid will be rejected and returned unopened 19 0 MODIFICATION AND WITHDRAWAL OF BIDS 19 1 No bid may be modified after the dead line for submission of bids 20 0 OPENING OF BIDS 20 1 The bid will be opened at 1500 Hrs IST on the date of opening indicated in Invitation for Bid The Bidder or his authorized representative may be present at the time of opening of bid on the specified date but a letter in the form annexed at Appendix 5 hereto must be forwarded to this office along with bid and a copy of this letter must be produced in the office by the person attending the opening of bid Unless he presents this letter he may not be allowed to attend the opening of bid 13 20 2 In case of unscheduled holiday on the closing opening day of bid the next working day will be treated as scheduled prescribed day of closing opening of bid the time notified remaining the same E EVALUATION OF BIDS 21 0 EVALUATION AND COMPARISON OF BIDS 21 1 Evaluation and comparison of bids will be done as per provisions of Bid Evaluation Criteria at Annexure IV to be supplied separately along with bidding document against individual tenders 22 0 UNSOLICITED POST TENDER MODIFICATIONS 22 1 Any bidder who modifies his bid including all modifications which has the effect of altering his offer after the closing date without any specific reference by PHHL shall render his bid liable to be ignored and rejected without notice a
47. d document B B 1 0 REJECTION CRITERIA TECHNICAL REJECTION CRITERIA B 1 1 Only the bidders who quote for the complete scope of Work supply as indicated in the Bidding documents addendum if any and any subsequent information given to the bidder shall be considered Incomplete bids will be rejected outright Evaluation will be carried out for the total scope of work covered in the bidding document 78 B 1 2 The bidder should submit clause wise compliance to all the points under all the sections chapters of the Bidding document including Bid Evaluation Criteria BEC Scope of Work Technical specifications and special terms amp conditions Claim of compliances shall be supported by cross reference to supporting documents published literature and it shall be mentioned in the cross reference column of the evaluation matrix Evaluation will be carried out on the available information in the bid and bids not fulfilling the BEC will not be considered further The format of Compliance statement shall be cited in the evaluation matrix given at ANNEXURE VI B 1 3 EXPERIENCE AND CAPABILITY OF THE BIDDER a The bid must be from IBM authorized business partner A copy of authorization letter with back up support authority letter and warranty support with reference to this tender from IBM in original shall be submitted along with bid for consideration of such bids Lotus
48. d support outbound delivery control based on message priority count and size 59 36 Provide support for Simplified access to Server Monitoring Should provide for single click creation of new database usage activity replication and ACL monitors Administrators should be able to assess server performance and behavior in a historical context and in real time 37 PKI for additional protection for user credentials 38 Should provide optional certificate authorization process to the administrators for integrated registration of Digital Keys and Internet Keys The lower end administrators designated users should be able to register users without access to the Certifier ID and password 39 Any script written by a user Internal External will not execute on the Client Machine unless the same has been certified by the System Administrator 40 Should have inbuilt support for Newsgroup Service 41 The Vendor should provide upgrade path to allow access to the mail system using Hand held wireless devices 42 The Vendor should provide an option to integrated Audio amp Video E Meeting support with present Messaging deployment 43 The messaging system should have a published API for interfacing with external systems 44 The messaging system should be extendable to a integrated workflow functionality i e to structure the routing of forms for actions to be followed based on structured maintenance or other messaging related administrative
49. daman amp Nicobar Lakshadweep North East etc These all locations has to be integrate with email solutions 2 There will be a Data Center at Noida which will host the various components like Lotus Domino server Sametime server SMTP mail server Lotus Traveler server and all the users from the various locations will access the solution from this data centre Additional one Lotus Domino server will be in Mumbai which will cater local Mumbai based users and both Lotus Domino servers will be in Cluster over WAN for disaster purpose 3 The Bidder shall be totally responsible for the overall implementation amp integration of the e mail servers with the existing Network of PHHL and meeting the functional requirement specified by PHHL for Emailing solution 4 The bidder should have its offices at Delhi NCR and Mumbai for local onsite support 5 The scope of work includes but not limited to design engineering installation commissioning testing and integration of Email solution Infrastructure on Turnkey basis 5 1 The Lotus domino server Lotus messaging server SMTP Traveler and Sametime server shall be install amp implemented at PHHL s corporate office building at Noida U P along with workflow collaboration and Linux as an operating system 5 2 One Lotus Domino server shall be implemented at Western Region Mumbai office which will cater local Mumbai based users and both Lotus Domino servers Noida amp Mumbai will be in Cluste
50. de configuration of server Lotus Administration part user management 49 operating system management etc No additional charges for training shall be paid to bidder 5 19 The bidder shall co ordinate with PHHL s technical team to successful implementation of the project 5 20 Ensure continuous service availability and deploy backup personnel as and when required 5 21 The successful bidder has to provide following a Deployment Activities 1 Define Installation configuration and monitoring procedures 2 Define Operating System installation configuration and monitoring procedures 3 Define Lotus Domino guidelines and procedures relating to Domino Server Installation as Domino server monitoring and management User ID Management Certificate Management certification recertification Name and Address book management Backup and recovery strategy User Registration details Server health monitoring procedures Administrator manual 4 Define Lotus Notes guidelines and procedures relating to Lotus Notes installation and configuration Connection documents and location profiles Password strength and expiry Replication mechanism Email quota preferences mail archiving from client and browser Security Execution control List of Notes users User manual b Mail Configuration Configure the entire system to provide mail access through any standard desktop mail clients usi
51. directory catalog off line 17 Allow users to manage another user s calendar Can compose and accept decline meeting invitations 18 Can schedule an Instant Messaging meeting directly in calendar and reserve IM resources It should also provide full scheduling workflow if the meeting needs to be rescheduled 19 Should support Task Assignment 20 Should support for Offline support via the Browser 21 Should provide for support for Journal Entries 22 Support for Drag and Drop Attachments 23 Support for Integrated Address Book lookup 24 Should support for Mail Box Delegation 25 Should be able to create mail with a Signature 26 Should be able to set User Mail Preferences like Default Mail Owner Mail Save Setting New Mail Notification 27 Should provide support for Out of Office Settings 28 Should be able to tentatively accept draft meetings 29 Should provide for Calendar Preferences like Default Appointment Duration Calendar Entry Type Auto processing invitations 30 Should Print multiple Calendar formats Daily Weekly Monthly Calendar List To Do List Trifold 31 Multi Threaded Multi process for vertical and horizontal scalability 32 Hosted Domain Support 33 Support for setting up Multiple Virtual Domains 34 Should redirect HTTP request to users home Mail server based on users home server using LDAP Address book lookup Vendors should propose a Reverse Proxy Solution in order to achieve this 35 Shoul
52. e hyperlinks etc 37 Ability to check and correct spelling while composing a mail message calendar appointment or web Document using an interactive spell check session 38 Ability to choose from users in personal Address Books shared Address Books or the Global Address List 39 Should have support for folder nesting folders within folders 92 40 The user should be able to append a text signature 41 Should show shared repositories to all users who have been granted rights to view them 42 User definable Personal folders to organize mail 43 Global address book for wide list of contacts group mailing feature etc 44 Built in support for displaying complete web interface in Hindi and other major Indian languages with Unicode support 45 Ability to take the recipient s digital certificate from a central server or from the user s personal address book in case the mail is to be encrypted 46 Feature to send and receive files as attachments 47 Send multiple attachments of any file type 48 Read receipt request while composing a message user can mark the message to request for a read receipt notification from the recipient and delivery status notification F Monitoring S No Requirements Complied Not Complied Remarks 11 Self monitoring capabilities to monitor essential services and resources Service monitoring agents integrated with service control programs to prevent acc
53. e set of invoices along with all the enclosures as received from the CONTRACTOR will be forwarded by General Manager Infocom services to their finance section after certification verification of the terms and conditions of payment 3 6 The payment will be made within fifteen 15 working days from the date of receipt of the bills invoices and other documents in PHHL complete in all respect However no interest or claim will be payable in case of delay of payment due to any reason whatsoever 3 7 No part payment will be made against part supply meant for the concerned project 4 0 Definitions 4 1 Installation Installation of the product software shall be considered to have been completed after all the product software has been tested for the specified features 4 2 Commissioning The system shall be considered to have been commissioned when services and applications are tested for the installed product software 77 Annexure VI BID EVALUATION CRITERIA BEC MATRIX Clause No BEC Clauses and Special Terms amp Conditions Bidder s Confirmation Comp lied Not Comp lied How comp lied Where ever appli cable Bid der s solution Cross Refer ences Remar ks A Vital criteria for acceptance of bids Bidders are required to confirm their unconditional compliance to the requirement of entire bidding documents Bidders are advised not to take any exception deviations to the bi
54. e capability guaranteed performance and compliance with the specifications shall conduct these tests The CONTRACTOR shall arrange for all consumables experienced personnel all special instruments all temporary equipment including their installation for carrying out performance evaluation test requirements Copies of the final report shall be submitted for overall system acceptance The approval of the PHHL of passing of inspection or testing by the PHHL will not however prejudice the right of the PHHL to reject the product software if it does not comply with the specifications when installed or it does not give complete satisfaction to the PHHL during service 68 1 3 Delivery Contractor shall be responsible for software delivery receipt and handling as well as the necessary inspection when received from suppliers The Contractor shall also handle damage claims and replacement or repairs 1 4 Packing and Shipping Instructions All the material used for packing wrapping and sealers moisture resistant barriers and corrosion preventer shall be of recognized brands and shall conform to the best standards in the areas for the articles which are packaged Workmanship shall be in accordance with best commercial practices There shall be no defects improper functions or omissions which would tend to impair the protection offered by the package as a whole The package shall be suitable for storage in tropicalised climate It shall be suitabl
55. e case or custody of CONTRACTOR in connection with the WORK under the CONTRACT ii Subject to Clause 7 1 b i any loss or damage to any other property to the extent the loss or damage is caused by the negligence or fault of PHHL 34 8 WARRANTY GUARANTEE 8 1 The CONTRACTOR agrees to ensure that all software materials and components used in execution of the WORKS under this CONTRACT shall be new and unused not reconditioned and of recent manufacture which shall in no case be of a date of manufacture older than one year from the date of delivery This delivery date shall be effected after Notification of Award at the SITE as the case maybe The CONTRACTOR shall warrant that every WORK executed under this CONTRACT shall be free from all defects and faults in design and Engineering materials Workmanship and handling etc and shall be consistent with established and accepted standards for materials and Workmanship of the type ordered and in full conformity with the design specification or sample if any and shall if operable operate as per design SPECIFICATIONS and samples if any and other stipulated conditions in accordance with the CONTRACT This warranty shall survive inspection of payment for and acceptance of the equipment hardware software developed content and applications and shall be valid for a period of 12 months from the date of issue of Certificate of Completion and Acceptance or 12 months from the date of issue o
56. e for transportation to site by road even during monsoon period Shipment shall be thoroughly checked for completeness before final packing and shipment CONTRACTOR shall be fully responsible for any delay in installation commissioning schedule because of incomplete supply of software 1 5 Execution Rules amp Regulations Contractor shall observe national and local laws ordinances rules and regulations pertaining to the Works and shall be responsible for extra costs arising from violations of same 1 6 Safety amp Security Regulations Safety Fire Protection The contractor shall take all necessary measures to protect the work and workmen against accidents and occupational disease They should observe and comply with all Governmental safety regulations as required Any violations of these regulations by the contractors or their employees may subject an individual to refusal by PHHL site entry Strict adherence to the safety regulations will be considered as an undivided part of the terms of this contract which may lead to cancellation if corrective measures are not to be taken at once when a violation of any safety practice is continued after having been warned 69 1 7 Preparation Installation and Commissioning Activities 1 7 1 Installation and Commissioning CONTRACTOR s responsibility at site shall include all activities necessary to be performed to complete the project as specified below as a minimum to achieve the functional requireme
57. e make product code of the product offered 80 ii The bidder shall provide technical brochures from the M s IBM to support the technical specifications of all the product software In case technical literature details so provided are downloaded from Web sites necessary references of the site must be provided Bids not providing the detailed technical literature brochures are liable to be rejected by PHHL iii Bids will be evaluated on the basis of technical literature brochures details certifications catalogue provided in the bid Bidders are therefore required to submit these documents as applicable in respect of the offered items as evidence that offered items meet the tender specifications The literature should be in English language and should be numbered and annexed with proper references and only relevant literature should be enclosed In case the literature information specifications are downloaded from website the same must be endorsed by the bidder and the address of the site must also be furnished for reference Bids submitted without such supporting documentation would not be considered B 1 5 WARRANTIES AND SERVICE SUPPORT 81 All the supplied product software shall be covered under On site Warranty for one year Wherever the warranty offered by M s IBM is more than one year the warranty period will be as offered by M s IBM and passed on to PHHL Warran
58. e user authentication should be from the same Directory Services used with the MMS 2 System should have a Discussion Forum that enables users to post messages and questions share answers and ideas with attachments word PDF spreadsheet formats 3 Discussion service should provide a snapshot view of various discussions that will enable users to quickly navigate to any of these areas 4 System should be email enabled allowing customized notification of replies to the topics and posting of content by email 64 5 System should allow access control list limiting users access to viewing posting replying and many other options 6 System should support unlimited forums that can be organized into as many categories 7 Message formatting with various fonts styles and sizes for posting 8 System should have powerful search facility 9 System should have support for Bulletin Board 10 System should have features to create a discussion forum for users 11 The solution should provide for a discussion database where users can create new discussion topics and others can reply to them with access privileges It should be accessible from the Mail and Web Mail Client Note All the specifications mentioned above are the required minimum Higher specification shall be acceptable but shall not be given any preference over the required minimum specification 65 Appendix 2 LIST OF OFFICES OF PHHL FOR IMPLEMENTATION
59. ed hindered or delayed provided the party or parties affected by the event of Force Majeure shall use reasonable efforts to mitigate the effect thereof upon its performance of the CONTRACT and to fulfil its obligation under the CONTRACT 12 5 If deliveries of bought out items and or WORKS to be executed by the CONTRACTOR are suspended by Force Majeure conditions lasting for more than two 2 months the PHHL and CONTRACTOR shall each have the option of terminating this CONTRACT in whole or part thereof 13 JURISDICTION AND APPLICABLE LAW This Agreement including all matter connected with this Agreement shall be governed by the laws of India both substantive and procedural for the time being in force and shall be subject to exclusive jurisdiction of the Indian Courts at Mumbai 13 1 SAFETY AND LABOUR LAWS CONTRACTOR shall observe all rules and regulations of Govt Agencies having jurisdiction to establish or to enforce safety regulations and shall similarly observe the safety regulations of the PHHL The CONTRACTOR shall be solely responsible in regard to salary wages service conditions in respect of personnel employees workmen employed by him The CONTRACTOR shall comply with all laws enactments Rules and Regulations and orders applicable to his employees workmen in general and in particular all Labour laws Enactments Rules and Regulations and orders dealing with employment of Contract Labour in terms of Contract Labour R
60. en by a user Internal External will not execute on the Client Machine unless the same has been certified by the System Administrator 88 Should have inbuilt support for Newsgroup Service 89 The Vendor should provide upgrade path to allow access to the mail system using Hand held wireless devices 90 The Vendor should provide an option to integrated Audio amp Video E Meeting support with present Messaging deployment 91 The messaging system should have a published API for interfacing with external systems 92 The messaging system should be extendable to a integrated workflow functionality i e to structure the routing of forms for actions to be followed based on structured maintenance or other messaging related administrative or user mail enabled applications 93 Solution should have document and content library management solution 94 The messaging system should be extendable to a integrated capability when required to develop manage and utilize forms oriented applications e g development of mail enabled approvals forms request forms and similar functions etc within the proposed solution 95 The messaging system should be extendable to a integrated approach to support the operation of mail enabled applications developed using the provided tools and methodologies and provide managed access e g to authorized users only to these applications e g support for mail enabled 91 applications acce
61. enefits of such reduced costs taxes or duties to the PHHL Notwithstanding the above mentioned provisions PHHL shall not bear any liability in respect of i Personnel taxes on the employees of CONTRACTOR and the employees of all its SUB CONTRACTORs etc ii Corporate taxes in respect of the CONTRACTOR and its SUB CONTRACTORs etc 11 SUSPENSION OF WORK 11 1 The CONTRACTOR shall if ordered in writing by the PHHL S REPRESENTATIVE temporarily suspend the WORKS or any part 39 thereof for such a period and such a time as ordered The CONTRACTOR shall not be entitled to claim compensation for any loss or damage sustained by him by reason of temporary suspension of the WORKS as aforesaid An extension of time for completion corresponding with the delay caused by any such suspension of the WORKS as aforesaid shall be granted to the CONTRACTOR if request for same is made and that the suspension was not consequent to any default or failure on the part of the CONTRACTOR In case the suspension of WORKS is not consequent to any default or failure on the part of the CONTRACTOR and lasts for a period of more than 2 months the CONTRACTOR shall have the option to request the PHHL to terminate the CONTRACT with mutual consent 11 2 For the purpose of calculating costs incurred by the CONTRACTOR during the suspension of WORK as mentioned above DAY rate or rental rate schedules shall be applied and details of the CONTRACTOR s spread affected by such s
62. entication should be from the same Directory Services used with the MMS 8 Instant messaging service should have presence awareness of the users 9 Instant messaging service must provide support for archiving chats 10 Instant messaging service should publish and notify the user status 11 The Instant Messaging Service should provide ability for Instant messaging chat and presence awareness 12 Users should be able to change their status online away etc I Mobile Clients S No Requirements Complied Not Complied Remarks 10 The MMS services should be accessible using GPRS EDGE CDMA WAP enabled mobile devices for limited set of users 11 List of PDAs that can be used with the proposed messaging solution 12 The solution should provide Push Pull technology 13 Should support synchronization of calendar items contact items and mail items between pocket pc devices and the messaging server and client over GPRS network over the Internet 14 The users should be able to synchronize tasks between their mobile devices and the messaging solution 15 The users should be able to search the entire company contacts list from their mobile devices 16 The users should have the functionality to search through their entire mailbox from their mobile devices 17 The user should be able to access internal corporate files through Mobile devices 18 The Mobile component of the messaging solution
63. er or from the user s personal address book in case the mail is to be encrypted 22 Feature to send and receive files as attachments 23 Send multiple attachments of any file type 24 Read receipt request while composing a message user can mark the message to request for a read receipt notification from the recipient and delivery status notification F Monitoring S No Requirements 1 Self monitoring capabilities to monitor essential services and resources Service monitoring agents integrated with service control programs to prevent accidental restarts Monitor the messaging queues for stuck jammed queues 2 Ability to monitor services on remote servers allowing cross site monitoring within the network 3 Monitoring Agents to perform routine monitoring and cleanup tasks on a time trigger 4 Per command alert recipients Send alerts to different recipients depending on the command executed 61 5 Monitoring Console A tool available via the web based administrator console or client to monitor the critical parameters of the server The console provides a real time online view of the server functioning and covers three key aspects viz services status down time restarts etc resources disk space memory connections queues etc and transactions statistics of logins mails exchanged etc 6 Enterprise Console In a distributed server setup enterprise setup it may be required to remotely monitor the servers
64. ertificate shall be issued by Genaral Manager OR his authorised representative Deptt Of Infocom Services Corporate Office New Delhi 1 4 CONTRACT Shall mean a written contract signed between the PHHL and the CONTRACTOR the successful bidder including subsequent amendments to the CONTRACT agreed by both the PHHL and the CONTRACTOR in writing thereto 1 5 CONTRACT PRICE Shall mean the sum accepted or the sum calculated in accordance with the rates accepted by PHHL and amendments thereof and shall be deemed to include all fees registration and other charges paid to statutory authorities without any liability on PHHL for any of these charges The prices will remain firm during currency of the CONTRACT including any extension thereof mutually agreed unless specifically agreed to in writing by PHHL 29 1 6 CONTRACTOR Shall mean any person persons firm company etc to whom WORK has been awarded and whose bid has been accepted by PHHL and shall include its authorized representatives successors and permitted assignees 1 7 CONTRACTOR S REPRESENTATIVE Shall mean any personnel nominated by the CONTRACTOR and notified in writing to the PHHL as having authority to act for the CONTRACTOR in matters affecting the WORK and to provide the requisite services 1 8 PHHL Shall mean PAWAN HANS HELICOPTERS LTD India and shall include its legal representatives successors and assignees 1 9 PHHL s REPRESENTATIVE PROJECT COORDINATOR S
65. ervice should provide a snapshot view of various discussions that will enable users to quickly navigate to any of these areas 15 System should be email enabled allowing customized notification of replies to the topics and posting of content by email 16 System should allow access control list limiting users access to viewing posting replying and many other options 17 System should support unlimited forums that can be organized into as many categories 97 18 Message formatting with various font styles and sizes for posting 19 System should have powerful search facility 20 System should have support for Bulletin Board 21 System should have features to create a discussion forum for users 22 The solution should provide for a discussion database where users can create new discussion topics and others can reply to them with access privileges It should be accessible from the Mail and Web Mail Client Signature of Bidder
66. exclusive jurisdiction of Indian Courts The Bank also agrees that courts of the place from where tenders have been invited shall be have exclusive jurisdiction In witness where of the Bank through its authorized officer has set its hand and stamp on this _________ day of _____________ 2009 at_____________________ Signature FULL NAME IN CAPITAL LETTER WITNESS NO 1 Signature Full name and address in Capital letters Designation with Bank Stamp WITNESS NO 2 Signature Full name and address in capital Letters Attorney as per power No ___________________________ Date__________________________ 28 ANNEXURE II 1 DEFINITIONS Unless inconsistent with or otherwise indicated by the context the following terms stipulated in this CONTRACT shall have the meaning as defined hereunder 1 1 APPROVAL Shall mean and include the written consent duly signed by PHHL or their representative in respect of all documents or other particulars in relation to the CONTRACT 1 2 COMMISSIONING The system shall be considered to have been commissioned when entire job including supply installation configuration successful testing of all hardware is executed satisfactorily as per detailed scope of work given at Annexure III 1 3 COMPLETION CERTIFICATE CERTIFICATE OF COMPLETION AND ACCEPTANCE Shall mean the certificate issued by the PHHL stating that the CONTRACTOR has satisfactorily performed the entire Scope of WORK The completion c
67. f part Certificate of Completion and Acceptance of the respective part s of the WORKS accepted and taken over by the PHHL The 12 months of warranty for the PUNCH LIST items will start from the date of completion of PUNCH LIST 8 2 If during the aforesaid period the said software product be discovered not to conform to the description and quality aforesaid or have deteriorated otherwise than by fair wear and tear the CONTRACTOR shall promptly and at its cost repair replace or otherwise make good such defects as well as any damage to the WORKS caused by such defect If the CONTRACTOR fails to replace repair such defective software content application within a reasonable time depending upon exigency of the situation then the PHHL will be entitled to deploy other agencies to carry out the same and if such WORK which was the liability of the CONTRACTOR to do at his own expense under the CONTRACT then all actual repairing replacement cost and also physical damage sustained on account of such defective material by any other associated or allied plant equipment and structures and other facilities forming part of the WORKS shall be recoverable from the CONTRACTOR The CONTRACTOR agrees to make payment against such claim within 15 fifteen Days of receipt thereof If the CONTRACTOR fails to pay the amount to the PHHL within 15 fifteen Days from the receipt of the invoice then amount may be deducted by the PHHL from any money which is due or may be
68. from a single point Capability to view the consoles of selected other servers on the master console The activity event log on the master should contain the consolidated event statements of the selected slave servers and the master server 7 The manageability solution should be able to proactively detect the health issues server reboot HW malfunctioning and service degradation interruptions with the Messaging Platform including the messaging application underlying OS and the Directory and should be able to create event alerts and send them to the relevant administrators through email or other alert mechanisms 8 The solution must come with a pre configured and prepackaged set of management rules and policies to efficiently manage events and alerts from the messaging Platform There should be provisions to suppress the redundant events for enhancing Due Diligence as per of the management policy 9 While alerting on a critical issue with the Messaging Platform the solution must provide contextual knowledgebase intelligence against individual alerts which should suggest the possible reasons of the alert and recommend best practice guidance to resolve the issue received on the console 10 The proposed solution should have capability to centrally collect consolidate and aggregate the Audit Logs created in the Messaging Servers and analyze it centrally through a set of management rules for audit exception reporting etc G Reports
69. ght to accept reject any offer on technical commercial grounds without assigning any reasons III Any other point which may arise at the time of evaluation will be decided by PHHL for assessment of the bids 74 IV Evaluation of the bids will be carried out strictly as per the Bid Evaluation Criteria Bidders are advised to state compliances to these clauses explicitly substantiated by documentary evidences as required V Bidder shall not make any alterations changes in the bid after the closing time and date of the bid Unsolicited correspondences from the bidder will not be considered VI The BEC over rides all other similar clauses operating anywhere in the Bid Documents 75 ANNEXURE V SPECIAL INSTRUCTIONS AND SPECIAL TERMS amp CONDITIONS 1 0 The bidder must give numbers on each page of their bid so that the serial number of page can be given under Cross reference column of the Bid matrix 2 0 Inspection terms 2 1 Bidder shall give Inspection call to PHHL and offer the ordered items for Inspection at the bidder s premises The items may be inspected in maximum of two lots 2 2 At the time of inspection of the items listed below the following tests shall be arranged demonstrated by the bidder Test reports or Type test reports Technical Literature of the product must be made available to the inspection team 2 2 1 Tests Sl No Make Product code if any Technical literature Users Licen
70. ging solution 6 The users should be able to search the entire company contacts list from their mobile devices 7 The users should have the functionality to search through their entire mailbox from their mobile devices 8 The user should be able to access internal corporate files through Mobile devices 9 The Mobile component of the messaging solution should support the functionality to remotely wipe all data from devices J High Availability S No Requirements 1 The Proposed Cluster Solution Should have single console web based GUI management 2 The Proposed Cluster Solution Should support Ethernet and disk based cluster heartbeat link 3 It should be possible to form a Cluster across different classes of servers from the same vendor 4 The Proposed Cluster Solution Should provide flexibility for adding or removing servers in the cluster as needed without bringing the cluster or applications offline 5 The Proposed Clustering Solution has to be based on application level clustering or operating system based clustering 6 The Proposed Cluster Solution should provide system based and application based monitoring 7 The Proposed Cluster Solution should have Extensive scalability Cluster nodes could be added and removed as business needs change 8 The proposed cluster solution should have option to integrate with the data replication solution K Discussion Forums Blogs S No Requirements 1 Th
71. hall mean the person or the persons appointed by PHHL from time to time to act on its behalf for overall co ordination supervision and project management 1 10 DAY Shall mean a calendar DAY of twenty four 24 consecutive hours beginning at 00 00 hours with reference to local time at the SITE 1 11 DEMOBlLISATION Shall mean the removal of all things forming part of the MOBILISATION of the CONTRACTOR including all temporary facilities return of personnel and equipment and the clean up and restoration of the SITE as required in this CONTRACT 1 12 DISCHARGE CERTIFICATE Shall mean the certificate issued by the PHHL to the CONTRACTOR after expiration of the guarantee period stating that the WORKS have been completed and made good to the satisfaction of PHHL in accordance with the CONTRACT The discharge certificate shall be issued by General Manager Deptt Of Infocom Services Corporate Office or his representative 1 13 GUARANTEE Shall mean the period and other conditions governing the Warranty Guarantee of the WORK 30 1 14 SCHEDULED COMPLETION DATE Shall mean the date as indicated in the CONTRACT when the completion of the entire WORKS is scheduled to be achieved in accordance with the PROJECT SCHEDULE 1 15 SPECIFICATIONS Shall mean and include detailed description statements to technical data performance characteristics and standards Indian as well as International as applicable and as specified in the CONTRACT 1 16 SUB CONTRACT
72. he Bidder and the PHHL shall be written in English language 4 2 Bids shall be submitted in the prescribed bid proformae as per Appendices 1 to 6 of Annexure I The prescribed proformae at Appendices of Annexure I duly filled in and signed should be returned intact whether quoting for any item or not When items are not being tendered for the corresponding space should be defaced by some such words as Not Quoting 4 3 The bid proformae referred to above if not returned or if returned but not duly filled in will be liable to result in rejection of the bid 4 4 The Bidders are advised in their own interest to ensure that all the points brought out in the check list are complied with in their bid failing which the offer is liable to be rejected 4 5 The bidder should indicate at the time of quoting against this tender their full postal addresses email id fax etc 7 4 6 The bidder shall clearly indicate their legal constitution and the person signing the bid shall state his capacity and also source of his ability to bind the Bidder 4 7 The power of attorney or authorization or any other document consisting of adequate proof of the ability of the signatory to bind the bidder shall be annexed to the bid PHHL may reject outright any bid not supported by adequate proof of the signatory s authority 4 8 The Bidder in each tender will have to give a certificate in its offer that the Instructions to Bidders at Annexure I Bid Evalua
73. he award to the law Secretary Department of Legal Affairs Ministry of Law and Justice Government of India Upon such reference the dispute shall be decided by the Law Secretary or the special Secretary Additional Secretary whose decision shall bind the parties finally and conclusively The parties in the dispute will share equally the cost of the arbitration as intimated by the arbitrator 15 CONTINUANCE OF THE CONTRACT Notwithstanding the fact that settlement of dispute s if any under arbitration may be pending the parties hereto shall continue to be governed by and perform the WORK in accordance with the provisions under this CONTRACT 43 Appendix 1 PROFORMA OF BANK GUARANTEE FOR PERFORMANCE BOND The non judicial stamp paper of Rs 100 should be in the name of issuing bank Ref No Bank Guarantee No __________ Dated _____________ To Pawan Hans Helicopters Limited Safdarjaung Airport NEW DELHI 110 003 Dear Sir 1 In consideration of Pawan Hans Helicopters Ltd having its head office at Safdarjung Airport New Delhi India hereinafter referred to as PHHL which expression shall unless repugnant to the context or meaning thereof include all its successors administrators executors and assigns and having entered into a contract dated___________ hereinafter called the Contract which expression shall include all the amendments thereto with M s ____________________having its head Registered office at___________
74. he entire works before the schedule completion Date or the extended date or if CONTRACTOR repudiates the Contract before completion of the Works the PHHL may without prejudice to any other right or remedy available to the PHHL under the Contract recover from the CONTRACTOR as ascertained and agreed liquidated damages and not by way of penalty i A sum equivalent to 1 2 of the total CONTRACT PRICE for delay in completion of entire scope of work for each week of delay beyond the SCHEDULED COMPLETION DATE or part thereof subject to a maximum of 10 even though the PHHL may accept delay in Completion after the expiry of the SCHEDULED COMPLETION DATE For the purpose of liquidated damages scheduled completion date will be taken as date of acceptance commissioning AND OR 38 ii Terminate the contract or a portion or part of the work thereof The PHHL shall give 15 days notice to the CONTRACTOR of its intention to terminate the Contract and shall so terminate the Contract unless during the 15 days notice period the CONTRACTOR initiates remedial action acceptable to the PHHL The PHHL may without prejudice to its right to effect recovery by any other method deduct the amount of liquidated damages from any money belonging to the CONTRACTOR in its hands which includes the PHHL s right to claim such amount against CONTRACTOR s Bank Guarantee or which may become due to the CONTRACTOR Any such recovery or liquidated damages shall not
75. hly saleable and provide for high reliability 7 Provide inbuilt support for event monitors alarms and statistics reporting The reports should have a facility to automatically send selective alerts or system errors to a pre defined Email address 8 Transaction logging for database view indexes 9 Automated fault recovery across different operating platforms 10 Integrated Instant messaging awareness and chat 11 Workflow application and supported open standard format 12 Policy based management should provide for centralized targeted control over user settings so a change in one place can update users in any scope from an individual to a group or to an entire organization Policy Based Management should also provide for control user registration options 13 Policy Based Management should also support Archiving Policies which allow the Administrator to define the server and thresholds for archiving to commence 14 Policy Based Management may also Password Expiry and Password Change policies 15 Policy Based Management shall come into effect for the thick Client User at the time of User Registration User Setup Every time the user logs on 56 16 Allow administrators to automate notification and distribution of native e mail client Software Upgrades This should help to eliminate the need for desk side visits Through such upgrades administrators should be able to configure and assign updates centrally The mail clie
76. ice Rs 1 12 Months Software Subscription and Support for post warranty period 2 On Call Support for offered solution for post warranty period 3 Certified Lotus Professional System Administrator Per Month 4 AMC charges for 3 yrs Post warranty Taxes Total Grand total A B ____________ Signature of Bidder 25 Appendix 7 PROFORMA FOR BID BOND Ref Bank guarantee No _______________ Date ___________________________ PAWN HANS HELICOPTERS LTD Safdarjung Airport New Delhi 110003 Dear Sirs 1 Whereas Pawan Hans Helicopters Ltd PHHL a company established under the Companies Act 1956 having its registered office at Safdarjung Airport New Delhi hereinafter called PHHL which expression shall unless repugnant to the context or meaning thereof include all its successors administrators executers and assigns has floated a Tender No PHHL CO IS 101 and M s __________________ having registered head office at __________________ hereinafter called the Tenderer which expression shall unless repugnant to the context or meaning thereof mean and include all its successors administrators executors and assigns have submitted a quotation reference No _________________ and tenderer having agreed to furnish as a condition precedent for participation in tender an unconditional and irrevocable bank guarantee of participation in tender an unconditional and irrevocable bank guarantee of Indian Rupees 1 00 000
77. id Evaluation Criteria at Annexure IV v Special Terms and Conditions at Annexure V vi Bid Evaluation Criteria Matrix at Annexure VI vii Technical Compliance Matrix at Annexure VII Bid Evaluation Criteria at Annexure IV shall be the basis of evaluation of the bids SINGLE BID SYSTEM shall be followed for this tender Bidder should take due care to submit tenders in accordance with requirement in sealed covers Offers received late and or not accompanied with prescribed EMD will be ignored straightaway Yours Sincerely General Manager Infocom Services 4 INDEX Annexure No Details Page No INVITATION TO BID I INSTRUCTIONS TO BIDDERS ANNEXURE I 5 Appendix 1 Bidding document acknowledgement Performa 16 Appendix 2 Bid Submission Form 17 Appendix 3 Check List 18 Appendix 4 Details of Projects Completed jobs already completed 22 Appendix 5 Authorisation Letter for Attending Tender Opening 23 Appendix 6 Price Schedule 24 Appendix 7 Performa of Bank guarantee towards Bid security 25 II General conditions of contract ANNEXURE II 28 Appendix 1 Proforma of Bank guarantee for Performance Bond 43 III SCOPE OF WORK ANNEXURE III 47 Appendix A Technical Spec for Email Messaging Traveller Sametime server 52 Appendix B Server setup integrated with LAN WAN at Noida New Delhi and Mumbai office 53 Appendix C Email server
78. idental restarts Monitor the messaging queues for stuck jammed queues 12 Ability to monitor services on remote servers allowing cross site monitoring within the network 13 Monitoring Agents to perform routine monitoring and cleanup tasks on a time trigger 14 Per command alert recipients Send alerts to different recipients depending on the command executed 15 Monitoring Console A tool available via the web based administrator console or client to monitor the critical parameters of the server The console provides a real time online view of the server functioning and covers three key aspects viz services status down time restarts etc resources disk space memory connections queues etc and transactions statistics of logins mails exchanged etc 93 16 Enterprise Console In a distributed server setup enterprise setup it may be required to remotely monitor the servers from a single point Capability to view the consoles of selected other servers on the master console The activity event log on the master should contain the consolidated event statements of the selected slave servers and the master server 17 The manageability solution should be able to proactively detect the health issues server reboot HW malfunctioning and service degradation interruptions with the Messaging Platform including the messaging application underlying OS and the Directory and should be able to create event alerts
79. ility etc will not be considered 13 0 PERIOD OF VALIDITY OF BIDS 13 1 The Bid shall be valid for acceptance for the period as indicated in the Invitation for Bid hereinafter referred to as validity period and shall not be withdrawn on or after the opening of bids till the expiration of the validity period or any extension agreed thereof 13 2 The Bidder will undertake not to vary modify the bid during the validity period or any extension agreed thereof 13 3 In exceptional circumstances prior to expiry of the original bid validity period the PHHL may request the bidder for a specified extension in the period of validity The requests and the responses thereto shall be made in writing Bidder agreeing to the request will neither be required nor permitted to modify his bid and will be required to extend the validity of the Bid Security correspondingly The provisions of clause regarding forfeiture shall continue to apply during the extended period 11 14 0 BID SECURITY EMD 14 1 The Bid Security is required to protect the PHHL against the risk of Bidder s conduct which would warrant the security s forfeiture in pursuance to clause 14 7 14 2 Government Departments and Central Public Sector Undertakings are exempted from payment of Bid Security Small Scale Industrial SSI units which are themselves registered with NSIC and not their dealers distributors are also exempted from payment of Bid Security irrespective of monetary lim
80. ility of the bidder 5 12 To provide one year onsite support after the date of completion of the project The completion certificate shall be issued by PHHL on successful completion of the project 5 13 Any other items Software Licenses including tools etc not indicated in tender and required to make the system fully operational will also be in the scope of the bidder 5 14 PHHL would have an option to award AMC or not However AMC charges would be considered as a part of total price of the bid 5 15 The bidder has to provide AMC support on quarterly basis and also when required by PHHL 5 16 AMC will cover following work regarding Lotus domino mail server Messaging Sametime Travellers and clients Health performance fine tuning User quota Disk storage space management Reinstallation of Operating System amp Mail messaging applications clients at user desktops as and whenever necessary Resolving issues of the mail users Troubleshooting resolving problems if any Setting changing parameters of the system clients as per PHHL requirement Solving issues of workflow application if any 5 17 The successful bidders shall configure client software on desktop and laptop systems as required by PHHL 5 18 The successful bidder has to provide on job training free of cost to 10 PHHL officials for operations configuration maintenance and integration of servers for 3 days The training shall inclu
81. ion control lists local data encryption and trust relationships in multi organization and Extranet applications 7 Should allow multi level passwords to ensure that no one administrator may have full control of the important user credentials 8 Should provide Reader control at the document record level to ascertain only selective users may ever be able to search and access such secure and confidential content 9 Provide flexible delegated administration at the field granular Level It should offer Hierarchy based delegated administration It should also support definition of explicit implicit policy kind of a structure for delegated administration The delegated administration feature should be OS independent and shall be a function of the Messaging Software and not the OS 10 Should provide support for field level security for all messaging components 57 4 Provide support for graphical mail topology mapping and monitoring 5 Provide support and services for protocol like POP IMAP4 SMTP etc along with Web Access support 6 Able to perform Anti Relay enforcement on incoming connection allow only the customer s domains 7 Provide sender domain validation in DNS verify connecting domain in DNS 8 Able to verify that the local domain user exists in LDAP directory 9 Outbound sender and recipient controls SMTP Rules 10 Outbound delivery control based on message priority or count or size 11 Provide support for simple
82. ire flood war typhoon tempest and Acts and Regulations of respective Governments of the two parties namely the PHHL and the CONTRACTOR 12 2 In the event of either party being rendered unable by Force Majeure to perform any obligation required to be performed by them under the CONTRACT other than the obligation to make payments due and 40 payable under this CONTRACT except when the PHHL is physically prevented by a Force Majeure event from making payment in which case the obligation shall be suspended the relative obligation of the party affected by such Force Majeure shall upon notification to the other party be suspended for the period of delay which is caused by such Force Majeure event 12 3 Upon the occurrence of such cause and upon its termination the party alleging that it has been rendered unable as aforesaid thereby shall notify the other party in writing within seventy two 72 hours of the alleged beginning and ending thereof giving full particulars and satisfactory evidence in support of its claim 12 4 Time for performance of the relative obligation suspended by the Force Majeure shall then stand extended by the period of delay which is directly caused by Force Majeure event The party who has given such notice shall be excused from the performance or timely performance of its obligations under the CONTRACT for so long as the relevant event of Force Majeure continues and to the extent that such party s performance is prevent
83. it mentioned in their registration certificate provided they are registered for the items they intend to quote 14 3 The Bidders not covered under Para 14 2 above must enclose bid security with their offer The amount for bid security has been indicated in the Invitation for Bid 14 4 The Bid Security shall be acceptable in as Bank Draft in favour of PHHL valid for 180 days from its date of issue 14 5 PHHL shall not be liable to pay any bank charges commission or interest on the amount of Bid Security 14 6 Subject to provisions in Para 14 2 above offers without Bid Security will be ignored 14 7 The Bid Security shall be forfeited by PHHL in the following events a If Bid is withdrawn during the validity period or any extension thereof duly agreed by the Bidder b If Bid is varied or modified in a manner not acceptable to PHHL during the validity period or any extension of the validity duly agreed by the Bidder c If a Bidder having been notified of the acceptance of its bid fails to furnish Security Deposit Performance Bank Guarantee Performance Security within 15 days of notification of such acceptance 14 8 The Bid Security of unsuccessful Bidders will be returned on finalization of the Tender The Bid Security of successful bidder will be returned on receipt of Security Deposit Performance Bond Performance Security 15 0 TELEFAX XEROX PHOTOCOPY BIDS 15 1 E mail ID Telefax Xerox Photocopy bids will not be considered D SUBMISSION
84. ject 67 Appendix 4 PROJECT INSTRUCTIONS 1 0 Execution of Work Even while carrying out the Scope of Work as specified and covered under the Contract CONTRACTOR may be required to open dismantle re align modify any software facilities or equipment of the existing facilities to carry out the said Scope of Work The same shall be carried out at no extra cost to Company It will be the total responsibility of the CONTRACTOR to make good test and re commission all such facilities during and after the completion of the Works The CONTRACTOR shall be responsible for restoration and making it good as per original 1 1 General terms amp conditions included in the Scope of Work The scope of work includes but not limited to a Delivery of the product software including transportation to PHHL installations and transit insurance of the software at the cost and risk of the CONTRACTOR b The bidder shall impart Operational training and familiarization aspects of the system c It will be the total responsibility of the bidder to integrate the total supplied software and any additional software required to make the system operational as per the requirement of PHHL The bidder has to do all programming as required by PHHL d The CONTRACTOR shall provide all technical information as and when required by PHHL in connection with the implementation of this project 1 2 Acceptance Testing The CONTRACTOR at his own expense to demonstrate th
85. m the end user interface 7 Ability to customize look and feel logo color themes behavior etc 8 Users can search from within the Web Client 9 Addresses auto complete as they are being typed including a dynamically updated selection dialog when multiple addresses match 10 Ability to assign tags categories to To Do Contacts Calendar entries Ability to assign tags to mail messages and configure alarms 11 Ability to render and create messages appointments and web documents in HTML format and Text format 12 Built in Rich text editor for composing messages with support for color fonts attributes font size hyperlinks etc 13 Ability to check and correct spelling while composing a mail message calendar appointment or web Document using an interactive spell check session 14 Ability to choose from users in personal Address Books shared Address Books or the Global Address List 15 Should have support for folder nesting folders within folders 16 The user should be able to append a text signature 17 Should show shared repositories to all users who have been granted rights to view them 18 User definable Personal folders to organize mail 19 Global address book for wide list of contacts group mailing feature etc 20 Built in support for displaying complete web interface in Hindi and other major Indian languages with Unicode support 21 Ability to take the recipient s digital certificate from a central serv
86. mal and secure channels 3 Provide support for secure login and access 4 Capability to do FIELD Level Synchronization Selective amp Formula Based Synchronization between Server to Server and Client to Server with a view of being able to propagate documents mail and directory changes The synchronization supported must be Incremental 5 Inbuilt compression support for Server to Server connections to minimize bandwidth utilization 6 Highly saleable and provide for high reliability 7 Provide inbuilt support for event monitors alarms and statistics reporting The reports should have a facility to automatically send selective alerts or system errors to a pre defined Email address 8 Transaction logging for database view indexes 9 Automated fault recovery across different operating platforms 10 Integrated Instant messaging awareness and chat 11 Workflow application and supported open standard format 12 Policy based management should provide for centralized targeted control over user settings so a change in one place can update users in any scope from an individual to a group or to an entire organization Policy Based Management should also provide for control user registration options 13 Policy Based Management should also support Archiving Policies which allow the Administrator to define the server and thresholds for archiving to commence 14 Policy Based Management may also Password 86 E
87. mined discharged or affected by the liquidation winding up dissolution or insolvency of the bidder contractor and shall remain valid binding and operative against the Bank 6 We further agree that no change or addition to or other modification of the terms of the contract to be performed thereunder or of any of the contract documents which may be made between PHHL and the bidder contractor shall in any way release us from any liability under this guarantee and we hereby notice any such change addition or modification 45 7 Notwithstanding anything contained herein above our liability under this Guarantee is limited to Rs ______ Rupees_____________in aggregate and it shall remain in full force upto and including 120 days after____________________ indicate the date of expiry of bank guarantee ________unless extended further from time to time for such period as may be instructed in writing by PHHL upto period of______months in which case it shall remain in full force upto and including 60 days after expiry of the extended period Any claim under this Guarantee must be received by us before the expiry of 60 days after the said date extended date whichever later I ano such claims have been received by us within 60 days after the said extended date right of PHHL under this Guarantee will cease However if such claim has been received by us within and upto 60 days after the said date extended date all the rights of PHHL shall not
88. nd post warranty support for minimum 6 years 1 year warranty 5 year post warranty Documentary evidence to this effect must be submitted in original along with bid B 2 COMMERCIAL REJECTION CRITERIA The following commercial conditions should be strictly complied with failing which the bid will be rejected 1 0 Acceptance of terms and conditions The bidder will submit an undertaking along with their bid that they have purchased the Bid Document and must confirm unconditional acceptance of General Conditions of Contract at Annexure II and the instructions to the bidders at Annexure I of the bidding document 2 0 Offers of following kinds will also be rejected a Offers made without Bid Security along with the offer Refer Annexure I of bid document b Fax E mail photo copy offers c Offers which do not confirm unconditional validity of bid for 90 days from the date of opening of bid d Offers where prices are not firm during the entire duration of the contract and or with any qualifications e Offers which do not confirm to PHHL s price schedule format at Appendix 6 of Annexure I of the Bid Document 73 f Offers which do not confirm to the delivery completion period indicated in the bid document C Duties and Taxes The lump sum price is inclusive of all duties taxes Service taxes and levies VAT work contract tax etc as may be applicable The bidders are requested to ascertain themselves the prevailing rates of
89. nd without reference to the bidder 23 0 EXAMINATION OF BID 23 1 The PHHL will examine the bids to determine whether they are complete whether any computational errors have been made whether required sureties have been furnished whether the documents have been properly signed and whether the bids are generally in order 23 2 The PHHL will determine the conformity of each bid to the bidding documents Bids falling under the purview of Rejection Criteria of the bid Evaluation Criteria of the bidding document will be rejected 24 0 SPECIFICATIONS The Bidder must note that its Bid will be rejected in case the tender stipulations are not complied with strictly The lowest Bid will be determined from among those Bids which are in full conformity with the required specifications 25 0 Purchase preference to Central PSUs As and when applicable Purchase Preference Clauses for Indian Central Public Sector Undertaking Bidder would be followed as per guidelines of the Govt of India 26 0 PHHL also reserves its right to allow to the Indian Small Scale Sector price preference facility as admissible under the existing policy 14 27 0 If there is a discrepancy between the amounts expressed in words and figures the amount in words shall prevail 28 0 CONTACTING THE PHHL No bidder shall contact the PHHL on any matter relating to its bid from the time of the opening to the time the contract is awarded F AWARD OF CONTRACT 29 AWARD CRITERIA
90. ng Lotus Notes POP IMAP SMTP protocols and Web browser In case of web access the common URL shall be used through secured access mechanism Domino certified SSL SMTP routing for outgoing mails shall be allowed only for authenticated users All the incoming mails to PHHL domain and outgoing mails from PHHL domain has to be routed through the SMTP in out box after checking for anti virus and anti spam 50 c Integration Successful Bidder will integrate the mailing solution with Sametime Latest Version available at the time of delivery Anti Virus Anti Spam Solution SMTP gateway DNS Server d Documentation Successful Bidder shall create operation manual containing following documentation Mail Solution Architecture Deployment Details Implementation details Configuration at OS Domino server level User level Process and procedures for handling messaging infrastructure Administration Procedure Log Management Procedure Backup Restoration of OS Lotus Domino Server Mail databases procedures Successful Bidder shall provide two hardcopy and one softcopy with copying rights 5 22 The bidder should provide Document management workflow system which will include document file tracking system The workflow should cover the following main features a Centralized Storage System b File Document Movement Workflow c Searchable documents d Version controlling of documents
91. nt can then downloads and install client updates automatically The system must allow for a No Touch Upgrade for the Native mail Client B Security C Mail Routing Requirements S No Requirements 1 The Mails system should have inbuilt utilities to track mail routing process The system should provide scheduled and ad hoc reports 2 Dynamic Least cost based mail routing connectivity over dial up leased line with other mail server The Least cost based Mail Routing should not be completely depend on the DNS service The Mail Routing system should maintain its own routing table to judge the routing path 3 Cluster aware routing process such that if one server fails the Mail router should be able to send the mail to another server in the cluster farm S No Requirements 1 Encryption for all messaging components including local store of data Local Store encryption shall be customizable for various levels of encryption required Encryption shall not mean password protection 2 Inbuilt support for digital signature 3 Should provide support for simple flexible administration via a web browser and thick client 4 Anti Relay enforcement on incoming connection allow only the customer s domains 5 SSL encryption with 128 168 bit key 6 Should provide integrated PKI as a foundation for numerous security features including digital signatures and encryption granular access control down to the individual field level execut
92. nts and design specifications of the system a Receipt of the product material and checking the completeness of the supplies at the sites b Physical inspection of the product material received in the presence of PHHL representative for checking transit damages before commencing installation activities for the sites c Provide installation tools accessories and any other installation software required for integration and installation of the system at sites d Delivery of Material at Site CONTRACTOR s representative will arrange for receipt and storage of material at respective sites PHHL will however render required support in this regard 1 8 Documentation Extensive documentation should be provided on operation installation details and maintenance Two complete sets should be provided The documentation shall necessarily cover the following User operation administration manuals Programming Manuals Users and technical manuals for any other bought out items etc 1 9 Warranty Maintenance i The CONTRACTOR shall provide Guarantee that every work executed under this contract shall be free from all defects and faults in materials workmanship etc and shall be of the highest grade and consistent with established and accepted standards for materials and workmanship of the type ordered and full conformity with the specifications and software shall satisfy its intended use ii Workmanship and operation of all the product software acces
93. ocation or arbitration and not thereafter It is also a term of the contract that neither party to the contract shall be entitled for any interest on the amount of the award The arbitrator shall give reasoned award and the same shall be final conclusive and binding on the parties The venue of the arbitration shall be the place from where the purchase order contract has been placed made The fees of the arbitrator costs and other expenses incidental to the arbitration proceedings shall be borne equally by the parties Subject to as aforesaid the provisions of the Arbitartion and Conciliation Act1996 and any statutory modifications or re enactment in lieu thereof shall apply to the arbitration proceedings under this clause 14 1 Arbitration applicable in case of supply orders contracts on Public Sector Enterprises In the event of any dispute or difference relating to arising from or connected with the contract such dispute or difference shall be referred by either party to the arbitration of one of the Arbitrators in the Department of Public Enterprises to be nominated by the Secretary to the Government of India Incharge of Bureau of Public Enterprises The Arbitration amp Concilation Act 1996 shall not be applicable to the Arbitration under this clause The award of the Arbitrator shall be binding upon parties to the dispute provided however any party aggrieved by such award may make further reference for setting aside or revision of t
94. points under all the sections chapters of the Bidding document including Bid Evaluation Criteria BEC Scope of Work Technical specifications and special terms amp conditions Claim of compliances shall be supported by cross reference to supporting documents published literature and it shall be mentioned in the cross reference column of the evaluation matrix Evaluation will be carried out on the available information in the bid and bids not fulfilling the BEC will not be considered further The format of Compliance statement shall be cited in the evaluation matrix given at ANNEXURE VI B 1 3 Experience amp capability of the bidder The bidder should fulfill the following experience criteria a The bid must be from IBM authorized business partner A copy of authorization letter with back up support authority letter and warranty support with reference to this tender from IBM in original shall be submitted along with bid for consideration of such bids Lotus Domino is the IBM s product The bidder has to take undertaking from IBM to give maintenance support of the product Lotus Domino supplied to Pawan Hans Helicopters Ltd against tender no PHHL CO IS 101 during the life cycle of the product 71 b Prior to the dead line for submission of the bids the bidder must possess a minimum in line experience of last 5 years in supply installation and execution of related projects The bidder must furnish documentary proof of
95. proforma PHHL reserve the right of directly contacting the reference to verify the bidder s claim The claim shall be supported by necessary documentary evidence copy of completion certificate order contract etc in respect of the project executed Sl No Description of order contract project amp Name and address of customer Scope of work Order reference amp value Completion status Schedule Actual completion date 6 1 5 The firms who have been black listed by PHHL are not eligible to quote Their bids shall not be considered for evaluation Those bids shall be rejected outrightly 2 0 Refund of tender fee In the event a particular tender is cancelled the tender fee if any will not be refunded to the concerned Bidder B THE BIDDING DOCUMENT 3 0 CONTENT OF BIDDING DOCUMENTS 3 1 The services required bidding procedures and contract terms are described in the bidding document 3 2 The bidder is expected to examine all instructions forms terms and specifications in the bidding documents Failure to furnish all information required by the bidding documents will be at the bidder s risk Tenders not complying with tender conditions and not conforming to tender specifications will result in the rejection of its bid without seeking any clarifications C PREPARATION OF BIDS 4 0 LANGUAGE AND SIGNING OF BID 4 1 The bid prepared by the bidder and all correspondence and documents relating to the bid exchanged by t
96. r over WAN for disaster purpose with workflow collaboration and Linux as an operating system refer Appendix C of Annexure III 5 3 Both offices i e Noida and Mumbai are provisioned for the SAN device as storage for application database and Email mail boxes Archival Backup and Storage refer Appendix B of Annexure III 5 4 Successful bidder shall provide latest version Version 8 5 or above as available on the date of delivery of Lotus Domino Enterprise Server 5 5 Arrange inspection for functional testing as per technical specification and system performance demonstration to PHHL s representative 48 5 6 To integrate Lotus Domino Messaging Sametime amp Traveller with Anti virus servers provided by PHHL 5 7 Provide licenses for all the supplied software in the name of Pawan Hans Helicopters Limited 5 8 The servers shall be provided by the PHHL as per technical specifications mentioned at Appendix A of Annexure III 5 9 The successful bidder shall implement lotus notes clients at Noida office Delhi office and Mumbai office 5 10 The successful bidder shall also configure the desktop email clients like Outlook express Windows mail etc apart from the Lotus notes clients to work with the Lotus servers 5 11 Installation commissioning configuration and integration of Lotus Domino Messaging Traveller amp Sametime Server software and client software as per bidding document shall be the turnkey responsib
97. rpose of this guarantee any notice for the breach of the condition contained in NIT and other terms and conditions contained in the Tender documents as referred above given to the Bank by PHHL shall be conclusive and binding on Bank without any proof notwithstanding any other matter of difference or dispute whatsoever We further agree that this guarantee shall not be affected by any change in our constitution in the constitution of PHHL or that of the tenderer We also undertake not to revoke in any case this guarantee during its currency 5 The Bank agrees with PHHL that PHHL shall have the fullest liberty without our consent and without affecting in any manner our obligation hereunder to vary any of the terms of the tender or get extension of the validity period from time to time We shall not be relieved from our liability or for any forbearance act of omission and commission on the part of PHHL or any by reason of any such variation or extension for the validity period indulgence shown by PHHL to the said tenderer or by any such matter or thing whatsoever which under the law relating to sureties would but for this provision have the effect of so relieving us 6 Notwithstanding anything contained herein above our liability under this guarantee is limited to Rupees 1 00 000 Rupees One lac only in aggregate and it shall remain in full force and including one month for the requirement of Supply Installation and implementation of IBM Lotus
98. rrespondence from Bidders CONTRACTOR shall be made to the office of the Infocom Services from where this tender has emanated i e at the following address 15 GENERAL MANAGER Deptt Of Infocom Services Corporate office Pawan Hans Helicopters Limited Safdarjung Airport New Delhi 110 003 Email gm is phhl co in 34 3 All correspondence shall bear reference to bid number 16 APPENDIX 1 BIDDING DOCUMENT ACKNOWLEDGEMENT PROFORMA Dated GENERAL MANAGER Infocom Services CORPORATE OFFICE PAWAN HANS HELICOPTERS LIMITED SAFDARJUNG AIRPORT NEW DELHI 110 003 Dear Sirs We hereby acknowledge receipt of a complete set of Bidding Documents consisting of Seven Annexures along with their Appendices enclosed to the Invitation to Bid pertaining to Supply Installation and implementation of IBM Lotus Domino Notes Email solution for Pawan Hans Helicopters Ltd against Tender No PHHL CO IS 101 We have noted that the closing date for receipt of the tender by PHHL is 08 10 2009 at 1430 hrs IST and opening at 1500 hrs IST on the same day We guarantee that the contents of the above said Bidding Documents will be kept confidential within our organization and text of the said documents shall remain the property of PHHL and that the said documents are to be used only for the purpose intended by PHHL Our address for further correspondence on this tender will be as under
99. s amendments Yes No 16 Whether Appendix 2 of Annexure 1 of the bidding document in original duly filled in and a confirmation that clauses of Annexure I and II given and enclosed with the offer Yes No 17 Whether all the clauses of the bidding document are accepted Yes No Signature of the Bidder 21 GROUP B 1 Whether a copy of latest income tax clearance certificate has been enclosed Yes No Not applicable 2 Whether details of your registration under Sales Tax Central Sales Tax Works Contract Tax VAT Service tax have been indicated in the offer Yes No 3 Whether the Bidder has quoted after taking into account various incentives and concessions permissible under statutes Yes No Not applicable Technical 1 Whether necessary literature catalogue of the software has been attached with the offer Yes No 2 Whether the materials services being offered fully conform to the required technical specifications Yes No 3 If not specify the extent of deviation and how it is suitable to PHHL s requirement Yes No Signature of the Bidder 22 APPENDIX 4 Details of Projects Completed Sl No Description of order contract project amp Name and address of customer Scope of work Order reference amp value Completion status Schedule Actual completion date 23 APPENDIX 5 AUTHORISATION LETTER FOR ATTENDING TENDER OPENING NO Date ___________ To GENERAL MANA
100. s should create selective replica by selecting databases documents views or folders 4 Messaging Client Should provide cross platform support for Windows Linux and Mac OS 5 Messaging solution should have integrated IM for presence awareness and chat 6 Solution should have productivity tools create document presentation and spreadsheet 58 7 Data sent over the network can be compressed for more efficient network utilization 8 Allow multiple people to share one window OS based PC Administrators create multiple user profiles on a single PC allowing users to access their personal data while sharing common information 9 Roaming user allow users to have their personal information Welcome Page bookmarks address book preferences journal user dictionary anywhere they are working 10 Document locking Soft locks when a document is being edited the server copy is protected Hard locks to lock a document for an extended period of time 11 Multiple archive policies and destinations Save valuable contents and retrieve them whenever they are needed 12 Viewing creating and scheduling calendar entries and meetings 13 Multitasking Allow users to perform other functions simultaneously 14 Off line support for all PIM functionality i e task management personal archiving and contact management 15 Ability for the user to change password 16 Should allow the user to bring a copy of the server s
101. s to implement at Noida and Mumbai office 54 Appendix 1 Technical Specification 55 Appendix 2 List of offices of PHHL for implementation of email solution 65 Appendix 3 Bill of material 66 Appendix 4 Project Instructions 67 IV BID EVALUATION CRITERIA ANNEXURE IV 70 V SPECIAL TERMS AND CONDITIONS ANNEXURE V 75 VI BID EVALUATION CRITERIA BEC MATRIX ANNEXURE VI 77 VII TECHNICAL SPECIFICATION COMPLIANCE MATRIX 85 5 ANNEXURE I INSTRUCTIONS TO BIDDERS A INTRODUCTION 1 0 Eligibility and experience of the bidder 1 1 The bid must be from IBM authorized business partner A copy of authorization letter with back up support authority letter and warranty support with reference to this tender from IBM in original shall be submitted along with bid 1 2 Prior to the dead line for submission of the bids the bidder must possess a minimum in line experience of five 05 years in supply installation and execution of Lotus Domino Notes The bidder must furnish documentary proof of experience along with the bid 1 3 Bidder must have successfully executed in last five years at least two 02 projects in two different years of Lotus Domino Notes solution installation amp commissioning Each project should have minimum value of Rs 25 00 Lacs 1 4 The bidder must furnish list of all the major projects undertaken by him during the last 5 years along with case details in the following
102. se from IBM if any Media Documentation etc 3 0 Payment Terms 3 1 Payment Procedure Sl No Activity of payment Milestone for payment 1 Installation Integration amp Commissioning Email solution at Pawanhans Corporate office Noida and Western Region Mumbai 100 On delivery successful installation amp commissioning at both locations as per tender document 2 AMC Payment Quarterly At the end of the quarter Definitions of Installation and Commissioning are given below at clause No 4 1 and 4 2 76 3 2 No advance payment in any form shall be made to the successful bidder 3 3 Income tax or any other applicable tax deductions will also be made as per rules prevailing In addition to the income tax any other taxes and duties will be as per the instructions given in BEC Commercial will also be deducted 3 4 In the event of the CONTRACTOR failing to honour any of the commitment entered under the contract and or in respect of any amount due from the CONTRACTOR to the PHHL including but not limited to liquidated damages charges the PHHL shall have the unconditional option to invoke the performance guarantee and claim the amount from the bank The bank shall be obliged to make payment to the PHHL upon demand 3 5 The CONTRACTOR shall submit invoice s in triplicate prepared in the name of General Manager IS CO of PHHL along with all the required certificates and supporting documents The complet
103. sories etc supplied by the CONTRACTOR shall be under warranty for a period of minimum 12 months from the date of taking over the entire system acceptance of the work by the PHHL at the site as mentioned in this specification iii It shall be obligatory on the part of CONTRACTOR to modify any software and modify the operating application and diagnostics software free of cost in case of any malfunction is revealed even during on line operating after taking over within the warranty period iv CONTRACTOR shall also provide the total maintenance of the software product during warranty period at sites 70 Annexure IV BID EVALUATION CRITERIA BEC A VITAL CRITERIA FOR ACCEPTANCE OF BIDS Bidders are required to confirm their unconditional compliance to the requirement of entire bidding documents Bidders are advised not to take any exception deviations to the bid document B REJECTION CRITERIA B 1 0 Technical Rejection Criteria The following vital technical conditions should be strictly complied with failing which the bid will be rejected B 1 1 Only the bidders who quote for the complete scope of Work supply as indicated in the Bidding documents addendum if any and any subsequent information given to the bidder shall be considered Incomplete bids will be rejected outright Evaluation will be carried out for the total scope of work covered in the bidding document B 1 2 The bidder should submit clause wise compliance to all the
104. ssed through the web by personnel from home or from remote locations 96 The workflow engine should provide a tightly integrated security scheme with the e mailing features E Web Interface S No Requirements Complied Not Complied Remarks 25 All Web mail functionality should be accessible through web browsers 26 Rich interactive web based interface for end user functions access via HTTP or HTTPS 27 The Web interface automatically updates to display messages and other updates without refreshing the browser or users intervention 28 The Web mail session idle time should be configurable by the administrator at the global level 29 Secure logout from Web mail client to prevent unauthorized access to mail pages after sign out 30 Online end user help accessible directly from the end user interface 31 Ability to customize look and feel logo color themes behavior etc 32 Users can search from within the Web Client 33 Addresses auto complete as they are being typed including a dynamically updated selection dialog when multiple addresses match 34 Ability to assign tags categories to To Do Contacts Calendar entries Ability to assign tags to mail messages and configure alarms 35 Ability to render and create messages appointments and web documents in HTML format and Text format 36 Built in Rich text editor for composing messages with support for color fonts attributes font siz
105. store for incoming and outgoing messages 42 The system must provide for Server Health Monitoring Tools which provide Analysis and Reports on the health of the server so as to prevent Unplanned Server outages on account of various parameters like Less Memory Disk space Processing Power etc D Mail Client S No Requirements Complied Not Complied Remarks 49 Welcome Page should be customizable central access point that will allow users to display information they need in the way that they want 50 Connection wizard simplifies setup tasks including connecting to POP SMTP and IMAP servers 51 Selective replication amp synchronization Users should create selective replica by selecting databases documents views or folders 52 Messaging Client Should provide cross platform support for Windows Linux and Mac OS 53 Messaging solution should have integrated IM for presence awareness and chat 54 Solution should have productivity tools create document presentation and spreadsheet 55 Data sent over the network can be compressed for more efficient network utilization 56 Allow multiple people to share one window OS based PC Administrators create multiple user profiles on a single PC allowing users to access their personal data while sharing common information 57 Roaming user allow users to have their personal information Welcome Page bookmarks address book preferences journal user diction
106. t its option shall be entitled to enforce this Guarantee against the bank as a principal debtor in the first instance without proceeding against the Bidder Contractor and notwithstanding any security or other guarantee that PHHL may have in relation to the Bidder Contractor s liability 4 The Bank further agrees that the Guarantee herein contained shall remain in full force during the period that is taken for the performance of the contract i e complete delivery of the software material as the same is a condition of supply contract complete delivery of services as the same is a condition of contract for services and all the dues of PHHL under or by virtue of this contract have been fully paid and its claim satisfied or discharged or till PHHL discharges this guarantee in writing 5 We further agree that as between us and PHHL for the purpose of this guarantee any notice given to us by PHHL that the money is payable by the Bidder Contractor and any amount claimed in such notice by PHHL shall be conclusive and binding on us notwithstanding any difference between PHHL and the Bidder Contractor or any dispute pending before any Court Tribunal Arbitrator or any other authority We further agree that this Guarantee shall not be affected or discharged by any change in our constitution and the constitution of PHHL or that of the bidder contractor We also undertake not to revoke this Guarantee during its currency This guarantee shall not be deter
107. the required period 2 Therefore we _____________________________________ registered under the law of ________________ having head registered office at _______________________ hereinafter referred to as the Bank which thereof include all its successors administrator amp executors hereby issue irrevocable and unconditional bank guarantee and undertake to pay immediately on first demand in writing all monies to the extent of Rs 1 00 000 26 Rs One lacs only at any time immediately on such demand without any demur reservations recourse context or protest and or without any reference to the tenderer and any such demand made by PHHL on the Bank shall be conclusive and binding notwithstanding any difference between PHHL and the tenderer or any dispute pending before any court arbitrator or any other authority and or any other matter whatsoever we also agree that the guarantee herein contained shall be irrevocable unless it is discharged earlier by PHHL in writing This guarantee shall not be determined discharged affected by the liquidation winding up dissolution or insolvency of the tenderer and will remain valid binding and operative against the bank 3 The Bank also undertakes that PHHL at its option shall be entitled to enforce this Guarantee against the Bank as a principal debtor in the first instance without proceeding against the tenderer 4 The Bank further agrees that as between the Bank and PHHL for the pu
108. tion 75 Should provide support for Out of Office Settings 76 Should be able to tentatively accept draft meetings 77 Should provide for Calendar Preferences like Default Appointment Duration Calendar Entry Type Auto processing invitations 78 Should Print multiple Calendar formats Daily Weekly Monthly Calendar List To Do List Trifold 79 Multi Threaded Multi process for vertical and horizontal scalability 80 Hosted Domain Support 81 Support for setting up Multiple Virtual Domains 82 Should redirect HTTP request to users home Mail server based on users home server using LDAP Address book lookup Vendors should 90 propose a Reverse Proxy Solution in order to achieve this 83 Should support outbound delivery control based on message priority count and size 84 Provide support for Simplified access to Server Monitoring Should provide for single click creation of new database usage activity replication and ACL monitors Administrators should be able to assess server performance and behavior in a historical context and in real time 85 PKI for additional protection for user credentials 86 Should provide optional certificate authorization process to the administrators for integrated registration of Digital Keys and Internet Keys The lower end administrators designated users should be able to register users without access to the Certifier ID and password 87 Any script writt
109. tion Criteria at Annexure IV special terms and conditions at Annexure V and accepted the General Terms and Conditions at Annexure II for providing services and have thoroughly examined and complied with the Scope of work specifications drawings and or pattern stipulated at Annexure III as laid down in this bidding document are acceptable to it in toto 4 9 Any interlineations erasures or overwriting shall be valid only if they are initialed by the person or persons signing the bid 4 10 The complete bid including the prices must be written by the bidders in indelible ink Bids and or prices written in pencil will be rejected 5 0 CLARIFICATION IN RESPECT OF INCOMPLETE OFFERS 5 1 Prospective bidders are advised to ensure that their bids are complete in all respects and conform to PHHL s terms conditions and bid evaluation criteria of the tender Bids not complying with PHHL s requirement will be rejected without seeking any clarification 6 0 DOCUMENTS COMPRISING THE BID 6 1 The bid prepared by the Bidder shall comprise the following components duly completed a Price schedule b Documentary evidence establishing that the Bidder is eligible to bid and is qualified to perform the contract if its bid is accepted The documentary evidence of the Bidder s qualifications to perform the Contract if its bid is accepted shall establish to the PHHL s satisfaction i That the bidder has the financial technical capability necessar
110. to and from the SITE living and accommodation etc while in India for remedial WORKS shall be borne by the CONTRACTOR unless such defects are caused by the PHHL or PHHL s agents other contractors 8 10 No warranty other than what is mentioned in Clause 8 1 to 8 8 and in Special Terms amp Conditions at Annexure V expressed or implied is made by the CONTRACTOR and all such warranties are hereby specifically excluded The PHHL specifically waives any right to assert such claims for any other warranties not provided for in this Section 8 and in Special Terms amp Conditions at Annexure V irrespective of the basis for such claims 8 11 The above warranty condition shall not apply for the part of the WORKS in the event that the structures facilities have been modified without consent of the CONTRACTOR and or item have been used operated by the PHHL disregarding operating instructions provided by the CONTRACTOR and or vendor 9 COMPLETION FAILURE AND TERMINATION AND LIQUIDATED DAMAGES 9 1 COMPLETION Email solution shall be Supply installed and commissioned within 45 Days from the date of Letter of Intent LOI The CONTRACTOR agrees that time shall be the essence of the Contract The Appendix 3 of Annexure III and Special Terms amp Conditions at Annexure V shall be referred for completion period 37 9 2 FAILURE AND TERMINATION Time and date of delivery shall be the essence of the contract If the CONTRA
111. tranet applications 17 Should allow multi level passwords to ensure that no one administrator may have full control of the important user credentials 18 Should provide Reader control at the document record level to ascertain only selective users may ever be able to search and access such secure and confidential content 19 Provide flexible delegated administration at the field granular Level It should offer Hierarchy based delegated administration It should also support definition of explicit implicit policy kind of 87 a structure for delegated administration The delegated administration feature should be OS independent and shall be a function of the Messaging Software and not the OS 20 Should provide support for field level security for all messaging components C Mail Routing Requirements S No Requirements Complied Not Complied Remarks 22 The Mails system should have inbuilt utilities to track mail routing process The system should provide scheduled and ad hoc reports 23 Dynamic Least cost based mail routing connectivity over dial up leased line with other mail server The Least cost based Mail Routing should not be completely depend on the DNS service The Mail Routing system should maintain its own routing table to judge the routing path 24 Cluster aware routing process such that if one server fails the Mail router should be able to send the mail to another server in the cluster f
112. ty period shall start from the date of the acceptance of commissioning of the entire system The warranty shall cover free maintenance of software provided In case of any delay beyond 15 days for maintenance if any warranty period shall be extended accordingly for that software item B 1 6 The bidder must give following undertaking Back Up Authority The bidder should have necessary tie up MOU with the M s IBM for back up support including warranty and post warranty support for minimum 6 years 1 year warranty 5 year post warranty Documentary evidence to this effect must be submitted in original along with bid B 2 COMMERCIAL REJECTION CRITERIA The following commercial conditions should be strictly complied with failing which the bid will be rejected 1 0 Acceptance of terms amp conditions 82 The bidder will submit an undertaking along with their bid that they have purchased the Bid Document and must confirm unconditional acceptance of General Conditions of Contract at Annexure II and the instructions to the bidders at Annexure I of the bidding document 2 0 Offers of following kinds will also be rejected a Offers made without Bid security along with the offer Refer Annexure I of bid document b Fax E Mail photo copy offers c Offers which do not confirm unconditional validity of bid for 90 days from the date of opening of bid
113. uspension pursuant to this clause be recorded and submitted to the PHHL If the progress of the WORKS for a period s in excess of 90 Days in aggregate on the written order of the PHHL S REPRESENTATIVE otherwise than by reasons given in i through iv above and if permission to resume WORK is not given by the PHHL S REPRESENTATIVE then at any time there after and provided that at that time such performance is still suspended the CONTRACTOR may give a written notice to the PHHL S REPRESENTATIVE requiring that the PHHL within 7 Days of receipt of the notice either order the resumption of the WORKS or that part thereof in regard to which progress is suspended and if such order or resumption is not granted within that time the CONTRACTOR by a further written notice so served may elect to treat the suspension where it affects a party only of the WORKS 11 3 In the event that the PHHL suspends the progress of WORK for any reason not attributable to the CONTRACTOR for a period in excess of 30 Days in aggregate rendering the CONTRACTOR to extend his performance guarantee then PHHL shall bear only the cost of extension of such bank guarantee for such extended period restricted to the normal bank rates as applicable in the international banking procedures subject to the CONTRACTOR producing the requisite evidence from the bank concerned 12 0 FORCE MAJEURE 12 1 The term Force Majeure as employed herein shall mean act of God revolt riot f
114. xpiry and Password Change policies 15 Policy Based Management shall come into effect for the thick Client User at the time of User Registration User Setup Every time the user logs on 16 Allow administrators to automate notification and distribution of native e mail client Software Upgrades This should help to eliminate the need for desk side visits Through such upgrades administrators should be able to configure and assign updates centrally The mail client can then downloads and install client updates automatically The system must allow for a No Touch Upgrade for the Native mail Client B Security S No Requirements Complied Not Complied Remarks 11 Encryption for all messaging components including local store of data Local Store encryption shall be customizable for various levels of encryption required Encryption shall not mean password protection 12 Inbuilt support for digital signature 13 Should provide support for simple flexible administration via a web browser and thick client 14 Anti Relay enforcement on incoming connection allow only the customer s domains 15 SSL encryption with 128 168 bit key 16 Should provide integrated PKI as a foundation for numerous security features including digital signatures and encryption granular access control down to the individual field level execution control lists local data encryption and trust relationships in multi organization and Ex
115. y to perform the Contract ii That the bidder meets the qualification criteria prescribed in the Bid Evaluation Criteria Annexure IV 8 c A description of the bidder s facilities which he proposes to deploy for the execution of the works in sufficient details and clarity to enable Company to make an evaluation and comparison of the tender If any part of the works is proposed to be sub contracted or any back up consultant is proposed to be deployed then the proposed sub Contractor s back up consultant s along with their scope of work extent of role responsibility shall be indicated in the bid The facilities to be provided deployed by the sub Contractor back up consultant shall be described d Tender fee Rs 1000 00 e The documentary evidence of conformity of the works to the bidding documents may be in the form of literature drawings and data and shall consist of an item by item comment on the PHHL s technical specifications demonstrating conformity to the provisions of the technical specifications of the bidding document f EMD Rs 1 00 Lac g All Appendices amp Annexure of the bid document duly filled in 7 0 PRICE SCHEDULE 7 1 The Bidder shall complete the appropriate price schedule Appendix 6 furnished in the bidding document indicating the material items services to be provided 7 2 Bid Prices 7 2 1 The bidder shall prepare his bid based on the details provided in the bidding documents 7
116. ype indicated separately will not be taken into account for evaluation purpose However in the event of such offer without considering discount is found to be lowest PHHL shall avail such discount at the time of award of contract II PHHL reserves the right to accept reject any offer on technical commercial grounds without assigning any reasons 84 III Any other point which may arise at the time of evaluation will be decided by PHHL for assessment of the bids IV Evaluation of the bids will be carried out strictly as per the Bid Evaluation Criteria Bidders are advised to state compliances to these clauses explicitly substantiated by documentary evidences as required V Bidder shall not make any alterations changes in the bid after the closing time and date of the bid Unsolicited correspondences from the bidder will not be considered VI The BEC over rides all other similar clauses operating anywhere in the Bid Documents Signature of Bidder 85 Annexure VII TECHNICAL SPECIFICATION COMPLIANCE MATRIX A Mail Server S No Requirements Complied Not Complied Remarks 1 Enterprise Messaging Server Application Name Version date of release of proposed version date of release of next version application product development path etc 2 Enable users to connect using the desktop thick mail clients using industry standard protocols like POP3 IMAP HTTP SMTP over nor

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