user manual
Contents
1. D Q A AZ GOVERNMENT OF DUBAI X L DUBAI HEALTH AUTHORITY Aaa SoA ENAYA Neuron Member Portal User Manual Welcome to the ENAYA Neuron Program Portal Our main goal is to provide the finest services desired by our members in the field of Health Insurance Kindly follow the following steps in order to register your personal Information 1 Ifyou are a new user firstly register by clicking the New Registration link at the login page GOVERNMENT OF DUBAI omy aal aiia r DUBAI HEALTH AUTHORITY Member Login If you are a new user please register first by clicking the New Registration link Member Login Vv ENAYA Neuron ID Password von rosso EE 2 To register the User has to provide the ENAYA Neuron ID Password Confirm Password and Mobile Number E mail is optional The Mobile Number provided here will be used to receive any notifications belonging to you or your dependents i e receiving password reset or Pre Approvals notification GOVERNMENT OF DUBAI gai Aen oY DUBAI HEALTH AUTHORITY English as New Registration New Member Registration ENAYA Neuron ID Password Re Type Password Email Mobile Number Used for password reset and other notification in case you are insured under your department please use your ENAYA Neuron Card number otherwise please use the first 11 digits of one of your dependents card like below sample Fa lt _ lt Fa Y2. mae maa aird DUBAI HEALTH AUTHORITY GOVERNMENT OF DUBAI Name Naqash Khan Nationality UAE Staff ID 1234 ID 1234567891 On 1 Valid From 01 01 2015 DOB 31 10 1996 Deductible Network Nil DHA Nil Category A Network Piatinum AS inclusions G 10 G 15 Ae Co ins OP 20 IP 20 PH 20 Optical 50 Dental 20 3 Once the User is registered the registered ENAYA NEURON ID and password can be used to login to the main page zy 3 S aS x a t gt 7 GOVERNMENT OF DUBAI A sv dial Aiud DUBAI HEALTH AUTHORITY English gt Member Login If you are a new user egistration link Member Login Vv ENAYA Neuron ID Password New Registration Forget Password 4 Once you logged on to the main page you can select the menu accordingly and update your details and details of your family and or Password and other options available 3S KS GOVERNMENT OF DUBAI 4 Update information Profile update A omh aall aua DUBAI HEALTH AUTHORITY Logout English we je Welcome to ENAYA Neuron Programe Our main goal is to provide the finest services needed by our members in the field of Health Insurance to update your records under ENAYA Neuron programe please use the main menu on the left side Disclaimer Your Privacy Matters to Us This section outlines our policy relating to any personal information you might wish to provide us when you visit our site Our bu
3. ormation Eg Profile update Arabic Name Emirates ID Land Line lt Mobile Number Email i a ee sa ve 7 Once the User saves the data a successful message screen will appear A A A axal 4 vi a GOVERNMENT OF DUBAI DUBAI HEALTH AUTHORITY Update information Logout English nx Ej Profile update Updated Successfully 8 When the User clicks on Change Password menu the below screen will appear which will allow the User to change his current password with the new one besides he can also replace the registered Mobile Number with a new one neuron A 22 aall 4 gt GOVERNMENT OF DUBAI E N AY A DUBAI HEALTH AUTHORITY l g5 Update information Profile update Profile update Change Member Password v Old Password New Password Re Type New Password 9 If you forget your Password you can reset it by clicking the Forget Password link at login page This functionality will allow you to receive an SMS with a one time auto generated password through your registered mobile number via the ENAYA Neuron Program Note You need to change the automatic password that was sent to your Mobile and create a new password 3 neuron DI a Bi 2 oe aa Aye IG OVERNMENT OF DURAI ENAYA DUBAI HEALTH AUTHORITY English yos Member Login sgister first by clicking the New Registration link Member Login Vv ENAYA Neuron ID Password Now Regis
4. siness has been built on trust between our clients and ourselves Unless legally compelled to disclose we have a duty to safeguard and keep confidential any information relating to our clients Whether it is provided to us in person over the phone or while visiting this site we will strive at all times to ensure that the information is kept confidential and secure Transmission over the Internet Due to the nature of the Internet transactions may be subject to interruption transmission blackout delayed transmission and incorrect data transmission ENAYA NEURON will not be liable for malfunctions in communications facilities not under our control that 5 Once the user selects Update Information Menu all active members Principal and dependents will be listed Then one can click on the edit link to update the details of aall Ae ga DUBAI HEALTH AUTHORITY a particular member A GOVERNMENT OF DUBAI English 3 5 Update information Logout Ej Profile update Member Information Member Information Updates ENAYA Emirates ID Neuron ID EEE Full Name English Arabic Name When the User clicks on the Edit link of a member the below screen will appear Here User can update Emirates ID Mobile Number Land Line Number and E mail ID A omy inal A A DUBAI HEALTH AUTHORITY GOVERNMENT OF DUBAI English x Member Information Member Information Vv Full Name English g Update inf
5. tration 10 Once you click on the Forget password link the below screen will appear whereby you need to enter your registered Neuron Id and Mobile Number to validate your Identity A ga r GOVERNMENT OF DUBAI DUBAI HEALTH AUTHORITY English ww Forget Password Reset Password v ENAYA Neuron ID Mobile Number
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