Home

2011 Pub 3189 E-file Administration Guide - Tax

Contents

1. Contact Information Phone Cell Phone E mail Your Date of Birth 6 Your Job Title Are you 7 Legally Blind 8 Totally and Permanently Disabled Spouse s Date of Birth 10 Spouse s Job Title Is Spouse 11 Legally Blind 12 Totally and Permanently Disabled 13 Can anyone claim you or your spouse on their tax return Yes No Unsure Part Il Marital Status and Household Information 1 As of December 31 2011 were you Single Married Did you live with your spouse during any part of the last six months of 2011 Divorced or Legally Separated Date of final decree or separate maintenance agreement Widowed Year of spouse s death 2 List names below of everyone who lived in your home in 2011 other than you or spouse Also list anyone who lived outside of your home that you supported during 2011 If additional space is needed please check here and list on page 3 Name first last Date of Birth Relationship to you Number US Citizen or Marital Full Received Do not enter your name or mm dd yy e g daughter of months resident of the Status time less than spouse s name below son mother lived in US Canada or as of student 3700 sister none your home Mexico in 2011 12 31 11 in 2011 income in 2011 yes no S M yes no in 2011 yes
2. If you are due a refund or have a balance due Ask your preparer about Direct Deposit It is the fastest easiest way to receive your tax refund An e filed return means a fast refund Taxpayers who combine e file and Direct Deposit can get their refunds in as few as 10 days Ask your preparer about purchasing Series U S Savings Bonds with part or all of your tax refund Savings bonds are a safe and secure way to invest in the future Purchase Bonds for yourself or others in multiples of 50 and earn interest for up to 30 years If you are due a refund would you like a direct deposit Yes No If you are due a refund would you like information on how to purchase U S Savings Bonds Yes No If you are due a refund would you like information on how to split your refund between accounts _ Yes No If you have a balance due would you like to make a payment directly from your bank account Yes No Additional comments STOP HERE Thank you for completing this form Please give this form to the certified volunteer preparer for use in preparing your return Your Civil Rights are Protected It is the Internal Revenue Service s mission to provide America s taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all Under no circumstances will the Internal Revenue Serv
3. Running Diagnostics and Creating an e file After you enter all the data in a tax return review all the forms and ensure that each form is complete you are then ready to run Diagnostics For returns that you do not e file Diagnostics reviews the federal and state returns for tax inconsistencies omissions overridden and estimated entries For returns that you e file Diagnostics also looks for electronic filing errors in both federal and state returns if applicable To run Diagnostics click the Run Diagnostics button on the toolbar TaxWise reviews the return and displays the Diagnostics Report in a separate window at the top of the Workspace You can scroll through the report and review the information The Diagnostics screen is divided into five sections Electronic Filing Errors SSN Warnings Warnings Peo Er I ee Overridden Entries 5 Estimated Entries TaxWise Online may not display all five sections on every Diagnostics Report JOHN SAMPLE 123 00 4082 1970 Unassigned New York moat iar TaxWise Online Filing Season 56 Setting the Return Stage Return stage helps to manage the returns While a return is open the Return Stage can be set by selecting the Return Summary icon on the toolbar The following return box will open in a second window m Demographic Information MERCIE BATES 3300 BOWIE DRIVE GREENSBORO NC 27401 This will be the definition of the return status dialog Filing Sta
4. Completion of the e file Application Volunteers Partners applying to become an ERO are exempt from the IRS suitability process Before the partner is able to submit the e file application they must obtain a Site Identification Number SIDN from their local SPEC Office AARP sites will obtain SIDNs from their state Admin Specialist Once the SIDN is obtained the application can be completed The following information is required when completing an application e Identify as new or revised e Check the box for Volunteer Organization e Firm name must contain program type VITAITCE AARP site name and SIDN e doing business as DBA should be the name of the site followed by the SIDN e Business address should be the physical location of the site e Mailing address if different from the physical address e If site is not open 12 months enter the Territory Office address and telephone number e Contact name phone number should be the partner s e Alternate contact phone number should be the Territory Office i e Atlanta Territory Office e Only the Electronic Return Originator should be checked yes e Check the box that matches your not for profit service e Form 1040 should be selected e Responsible Official information needs to be completed e Signatures are required for the responsible official and the application Ordering Software 34 Form 8633 Application to Participate in IRS e file Program The Res
5. Exhibit 10 Publication 4390 VITA TCE Computer Loan Program Important Information Read First VITA TCE Computer Loan Program Guidance and Resources EN IRS For password assistance please refer to your laptop ship week notification letter or contact your local SPEC Territory Manager or AARP Coordinator if applicable Reporting a Problem Phone IRS Computer Support 1 866 743 5748 select Option 2 for information technology support or email mits eues enterprise service desk irs gov Do not give this phone number to taxpayers E mail mits eues enterprise service desk irs gov State in the e mail to assign the ticket to the NEA VITA group Include in the e mail e Your name address and phone number e Name of original recipient e Barcode and serial number If all the above is not provided it will delay the handling of your request Helpful Files Two folders are included on the computer My Documents icon One folder VITA TCE Program Resources stores documents used in the VITA and TCE programs while the other folder Computer Operation Resources stores documents about the specific computers on loan Publication 4390 Rev 06 2011 Catalog Number 38843P Helpful Numbers www irs gov 139 e Volunteer Assistor s Hotline 1 800 829 VITA 8482 provides tax law assistance to volunteers working in the VITA or TCE programs Do not give this number to taxpayers
6. Training User e Click on Users tab e Click on Training e Click on Modify button e Enter a password e Click OK Click OK again e TaxWise will go back to the Login Page e Log in using the user name Admin and the password you selected e Return to Security Manager 89 Tax Wise Pre Filing Season Assign passwords to all user names including the Guest User e Passwords are required for privacy and security e Click on new on the Users tab to build a new user name e In the New User Screen type the user s name in the top left box e Give this user a different password than used on the others e TaxWise will automatically assign new users to the SuperUser Group e Do not assign new users to Training Demo or Administrator Group You do not want to create real returns under training e Click OK to accept the changes e Either click New to add another user or OK to save changes and close Security Manager Admin controls Tax Form Defaults in all users and can set unique defaults for NOTE specific Users Users other than Admin must be authorized by Admin in Security Manager to modify their own defaults The process is automatic and you no longer have to use Return Explorer to copy defaults to other Users If you need to modify a user change password delete user etc return to security manager select the user name s and select the appropriate action pas
7. User Name ADMIN Password Log In Remember Me I You have three attempts to enter the password and then the account will be locked A This is not per session it is a continuous count CAUTION If the ADMIN user or any created user account becomes locked you now have the ability to unlock your own account If you click the Need Help link from the Log In Failed screen it will open the Frequently Ask Questions page Select the link for I forgot my password or it expired how do reset it Your account has been locked Please contact your system administrator e forgotten your password Click the Reset button Enter your Client ID and User Name Click the Next button e Enter the answer to the Secret Question that you selected when creating your password Click the Next button TaxWise Online Filing Season 54 You will see a message letting you know that the password has been reset Your password was reset to the original password e Asan ADMIN user the password will be reset to the 20 digit registration code e For other users the password is reset to the User Name Additional option for changing the ADMIN password e 3 failed login attempts e 3 attempts to enter the security question e Enter the email address on file for the ADMIN user If the email address matches the email address on file for the ADMIN user the password will be reset to a temporary password e Emailed to the
8. X in the box This should be set as a default e In Part Ill of Form 8879 the volunteer must enter the EROs signature which should be defaulted with the site name SIDN and current date There is no requirement for last year s AGI or Prior Year PIN Form 8879 is generated which may be taken home by the taxpayer for signature by the spouse When the following has been accomplished PIN s can be entered by the tax preparer e Return has been quality reviewed Please note it is critical for the preparer quality reviewer AND the taxpayer to validate SSNs and names as well as anything on the W 2 and or 1099 BEFORE the taxpayer leaves the site e The taxpayer s agrees with the return e Print the return including a copy of Form 8879 use Form 8878 if filing Form 4868 with electronic funds withdrawal The taxpayer s sign the Form 8879 or 8878 then retains this form as their signature authorization 25 Signature Methods and IRS Recordkeeping Self Select PIN Method The Self Select PIN method is an additional electronic signature method for taxpayers Why It eliminates the requirement for Form 8879 IRS e file Signature Authorization but does not eliminate the need for paperwork Who The Self Select PIN method is available to first time filers who are 16 or older on or before December 31 2011 Primary taxpayers who are under 16 that have filed in the previous years are also eligible What The Self Select PIN
9. 3 On the screen titled e services On line Tools for Tax Professionals select either Login or Registration Services 4 Select Login if already registered in e services or Registration Services if the partner has not registered for e services The e services process involves collecting personal data for the sole purpose of authenticating the user s identity The required elements for the registration process are e Legal name verified with IRS amp Social Security Administration SSA records e Social Security Number verified with SSA records e Date of birth verified with SSA records e Telephone number e e mail address e Adjusted Gross Income AGI from either the current year or prior year filed tax return verified from IRS records e Username Select a preferred username Read the rules for selecting a username e Password and PIN Select a password and PIN Read the helpful hints on selecting a secure unique password and PIN e A reminder question to recover a forgotten username password e Home mailing address verified from IRS records If you have moved since you last communicated with the IRS update the information when registering Registering for e services is a two step process Step one is a one time automated process which cannot be completed without the above mentioned items The user should have this information available before continuing the registration process Step two is a confirmation code
10. e Go back to My Computer e Double click on the drive where TaxWise 2010 is installed e Find the UTS10 folder e Double click on UTS10 e On a free space in the UTS10 folder right click and choose Paste Your User Groups User Names and all passwords are now restored to TaxWise 2010 Restore EIN Database Employer dbf and Employer cdx to TaxWise 2010 e Double click on the My Computer icon or navigate through the start menu e Double click on your CD Drive e Highlight Employer dbf and Employer cdx right click and choose Copy e Go back to My Computer e Double click on the drive where TaxWise 2010 is installed e Find the UTS10 folder e Double click on UTS10 e Find the Database Folder e Double click on Database e On a free space in the Database folder right click and choose Paste The EIN Database is now restored to TaxWise 2010 Restoring Returns to TaxWise 2010 from PMSD e Login to TaxWise using the appropriate User Name e Select Tools e Select Restore from Disk e Anew window will appear prompting to Select the directory that contains the previous backup you wish to restore e Select the directory that contains the backup data to restore for example CD Drive D e TaxWise will prompt user to Put backup disk 1 into Drive E e Insert disk in drive E and click OK e A window will appear prompting user to Select User Names e Select the user name Click OK e When you see the file names li
11. www irs gov keyword search Modernized e File not available See Modernized e file MeF in the Exhibits section for the forms included in each phase At the time this publication went to print screen shots of MeF processes were 9 Highlights for Filing Season Topics for Both TaxWise Online TWO and TaxWise e Chat Live Support Chat live with the TaxWise IRS Support Team They cannot discuss specific taxpayer information but can help with software questions Chat is available from 9 am 6 pm EST Monday Saturday during the tax season from the internet Click on Chat with Support on the left side the TaxWise Support Home page or directly from the TWO Tool Bar e Passwords Passwords are required for all users The configuration will be 8 characters long for both users and ADMIN with a combination of at least one upper and lower case letter and at least one numeric or special character TWO will also require that the password be changed every 90 days and TaxWise users are encouraged to also change their password every 90 days e Pre set Defaults More Return Templates and Tax Form Defaults will be pre programmed this year to make setup easier Admin defaults in TaxWise will be automatically copied to other users unless the user is allowed to set their own unique defaults The print signature box will be defaulted and will automatically print the sites SIDN and site name in the preparer signature field e Relation
12. IRS Taxpayer Assistance Line 1 800 829 1040 This number may be given to taxpayers who have questions about tax law or their account TaxWise Support 1 800 411 6391 or email customer support cchsfs com Use this number to obtain help with loading TaxWise software using the program and transmitting the tax returns You must have your EFIN Do not give this number to taxpayers Department of the Treasury Internal Revenue Service Exhibits Exhibit 11 e file Submission Report E file Submission Report E file Submission Report TaxWise 2010 VITASite 1 8 12 2011 EFIN 460706 12 05 27PM Contact name amp number Cindy Gilstrap 234 566 7789 Audt svc ls Agency Shield CTR Me Efile ID Number 1 0706 Mouse Mickey 2 417 00 AUS N 460706 00008 Grand Totals Total number of returns included in this transmission Total Page No 1 Zoom Factor 100 Exhibits 140 Exhibit 12 Sample IRS Acknowledgement Report MeF Acknowledgements Acknowledgements TaxWise 2011 8 25 2011 2 55 43PM i ACH TN Name Package ss Status Debit_ Efile ID Number IRS EFIN 710000 202 02 0823 Accepted 8 23 Grand Totals Return s Accepted PIN return s accepted Total Sig Doc Legend SO State Only Retum PP Practitioner PIN PIN Return Date of Birth Validi ode D DOB Validation Not Required 1 All DOB s Valid 2 Primary DOB Mismatch 3 Spouse DOB Mismatch 4 Both DOB s Mi
13. In order to transmit returns for multiple EFINS the site must secure a transmit code XMIT Transmit codes may be secured at the time the software order is placed The following procedures are used when one site s EFIN will be used to transmit returns for multiple sites EFINs The returns will retain the originating EFIN and each EFIN will receive credit through Andover TaxWise etc for the returns that were created under their own EFIN Example EFIN 999100 will transmit returns for EFINs 999200 999300 and 999400 e When software is ordered for EFINs 999200 999300 and 999400 indicate in the space provided in the SPECTRM Software Ordering Module that EFIN 999100 will be the transmitting EFIN e When the software is received EFINs 999200 999300 and 999400 will receive a registration code and XMIT code e When loading the software for EFINs 999200 999300 and 999400 only the EFIN and registration code are required e After loading the software for EFIN 999100 complete the Setup Screens and register the software as the steps have previously shown Also setup defaults and USER Names for the specific site Then EFIN 999100 will need to 1 Go to Tools Select Utilities Setup Options Select Setup Select Register Software Delete EFIN 999100 and enter EFIN 999200 tab to the Registration Code field and enter the associated Xmit Code 2 3 4 5 6 Repeat steps 4 amp 5 and check OK a
14. Knowledge Base Enhances key word searches and base articles Community Forums Access to the community forums has been moved to the top menu bar for easier access This feature allows you to discuss software and tax issues with your TaxWise peers Executive Blog The blogs are updated daily and sometimes hourly during tax season Update release dates as well as common call issues are discussed Subscribe to Hot Topics Allows each preparer to sign up to receive email or text notifications when items are posted to hot topics Subscribe to Email Blast Allows each preparer to sign up to receive email notifications when a Customer Service email is sent Download multiple states Adds the ability to select and download multiple states from the support site Chat Allows you to chat with a TaxWise Online Support representative Practice Lab The Practice Lab works with Link amp Learn Taxes and allows access to TaxWise Online Training Users of Link amp Learn Taxes will be able to link from this program to TWO Training to complete practice exercises or prepare returns for their certification tests using the current year version of TaxWise The Practice Lab also provides a link from the home page to Webinars on TaxWise Administrator and End User training for volunteers and e file administrators Lessons have been revised to include student interaction Pre recorded new user videos are available via www taxwise com click
15. Partners may attach an addendum to the Form 13614 C to ask additional questions but cannot create their own version of this form for use Form 13164 C is a four page form Pages one through three are completed by the taxpayer Taxpayer can also notate additional comments on page 3 The certified volunteer and quality reviewer complete page 4 The certified volunteer or quality reviewer can make additional notes on page 4 Form 13614 C is a tool to ensure that a thorough intake interview and quality review process is used to prepare an accurate tax return All sites must have an intake interview and quality process in place and must use Form 13614 C Form 13615 Volunteer Standards of Conduct Agreement All VITA TCE volunteers must complete the Volunteer Standards of Conduct Training and complete and sign Form 13615 Volunteer Standards of Conduct Agreement prior to working at a VITA TCE site By doing so volunteers are acknowledging they have completed Volunteer Standards of Conduct Training and have read understood and will comply with the Volunteer Standards of Conduct For additional information on these standards please refer to Publication 4299 Privacy Confidentiality and Standards of Conduct A Public Trust or Publication 1084 IRS Volunteer Site Coordinator s Handbook Quality Site Requirements There are ten practices that have been identified as necessary to ensure taxpayers visiting VITA TCE sites receive quality service
16. To create User Defined Return Stages 1 Login as ADMIN 2 Select Settings on the toolbar 3 Select Return Stages by clicking on Return Stages in the tree at left 4 Type in the Return Stage in the bottom box 5 Click Add Set your options Settings Return Stage Administration User Settings Tax Preparer i HERO Display Ready to Review Ready to Submit Efile Waiting on Signature Administrator Settings Custom Fields Return Stages Waiting on Tax Information Print Sets Advanced Send Settings Salutations PaperReun Delete Rename TaxWise Online Pre Filing Season 50 Once all the return stages for your site are entered Select the Save and Close button Below is a list of possible return stages e Ready to Review e Ready to submit e file e Waiting on Signature e Waiting on Tax Information e Paper Return Returns can be sorted by the Return Stage by clicking on the Stage header in ascending or descending order User Defined History List User Define History list for the Preparer Use Fields on the Main Information Sheet in TaxWise Online will be available for new and existing returns once it has been created by the administrator 1 Login as the ADMIN user 2 Select the Settings button 3 Select Custom Fields from the User Settings Tree 4 Select the appropriate Preparer Use Field from the drop down box 5 Enter up to 25 entries in the blank entry column Once a
17. access Networking TaxWise Many sites are now successfully using simple Local Area Networks LANs for improved productivity and security Using LANs at sites is strongly encouraged for the desktop product Workstation Printer Workstation Network Switch TaxWise Server and Workstation 21 Security ALAN provides numerous advantages especially to the e file site manager e Better security only one computer actually holds the data e Only one computer requires TaxWise updates e Only one computer needs to be backed up e All networked computers have access to all returns when the network is running e Quality Review can be conducted from any one of the networked workstations e Printer sharing is easy as switches are not required insure the printer will not be lost by the network when a router is allowed to randomly reassign IP addresses each time the network is setup When using network printers always set them up with a static IP address to 5 Encryption Software Since the TaxWise software now encrypts all taxpayer information the use of separate Encryption Software may no longer be necessary Each volunteer partner needs to assess the risk themselves to determine if they will continue to use Encryption software on the computer Hard Drives used for tax return preparation The IRS loaned computers will continue to use the SecureDoc software to protect the whole disk on these computers because US
18. as a request for a VITA TCE or Military Base EFIN must comply with the IRS SPEC Quality Site Requirements see General Guideline section for a list of the Quality Site Requirements Failure to comply with the Quality Site Requirements could result in removal from the IRS SPEC volunteer e file program and suspension of the EFIN TaxWise Software Ordering Only SPEC Territory Offices can place orders for TaxWise software Sites wanting to use TaxWise software should contact their local SPEC Relationship Manager Software orders can be placed annually October through January SPEC offers two software products for partner use TaxWise Desktop CD version which loads to users computers servers or TaxWise Online TWO a web based application The choice of products is made at the time the software order is placed and cannot be changed once it has been utilized Sites transmitting for multiple EFINS must be identified when the software order is made to ensure receipt of transmitting EFIN s also known as XMIT Codes See the section Transmitting Returns for Multiple EFINs in TaxWise Pre Filing Season Site administrators responsible for management of multiple sites may request and view reports in TaxWise for all Electronic Filing Identification Numbers EFINs or sites for which they are responsible through use of a Relational EFIN Using the Relational EFIN allows you to pull up reports for several sites at once without having to lo
19. e Improved Security No data is stored locally on individual computers CCH stores all data Intrusion detection CCH uses software to reduce the threat of hackers Tax Year 2011 FY2012 users of TaxWise Desktop will have the ability to carry forward prior year return data prepared using TaxWise Desktop to TaxWise Online Highlights for Filing Season 12 Enhancements and Key Features of TWO e Entry level context sensitive help will be available for a majority of the entries throughout the tax forms e Time out reminder will display 5 minutes prior to the mandatory 20 minute logout process e Enhanced method of deleting forms from a return through a Delete Form window e Enhanced diagnostics by moving the split screen to the top of the window to more closely mimic desktop A print return link has been added to the window when the e file has been created replaces the close this return link e The Override feature can be disabled at the preparer level e Added additional hot key functionality F1 Opens program Help F3 Toggles between required not required F8 Toggles the override feature F9 Displays link dialog box Ctrl D Run Diagnostics Ctrl E Moves the cursor to the next required entry Ctrl I Inserts a blank row on the Interest and Dividends statements and all Capital Gains worksheets Ctrlt R Removes a row on the Interest and Dividends statements and a
20. e Privacy Confidentiality Guidelines and Standards of Conduct e General Guidelines e e file Quality Review e Recommended Minimum Operation System Requirements SANINAGINd Position Description The ERO Electronic Return Originator is responsible for all electronic filing procedures from requesting and installing the software to end of the season procedures The day to day proce dures of backing up return files transmitting returns getting acknowledgements working rejects and processing Forms 8879 IRS e file Signature Authorization and Forms 8453 U S Individual Income Tax Transmittal for an IRS e file Return are also part of the job description Every e file site must have at least one person who assumes the duties of the e file administrator There are forms in the Exhibit Section which may help the e file administrator establish procedures for the site including examples of information that may be needed for a particular site Privacy Confidentiality Guidelines and Standards of Conduct All VITA TCE volunteers must complete the Volunteer Standards of Conduct Training and complete and sign Form 13615 Volunteer Standards of Conduct Agreement prior to working at a VITA TCE site Form 13615 is provided through Link amp Learn Taxes Form 6744 Volunteer Test Retest or Publication 4299 Privacy Confidentiality and Standards of Conduct A Public Trust and strictly adheres to the Privacy Act Notice of 1974 Copies of signed and
21. e Will you write electronic filing software Software Developer L JE f Will you receive tax return information from EROs or from taxpayers who have prepared their own returns using commercial software or on an Internet site process the information and either forward it to a transmitter or send the information back to the ERO Intermediate Service Provider A See Paperwork Reduction Act Notice and Privacy Act Notice on page 4 Cat No 64225N Form 8633 Rev 7 2003 127 Exhibits Exhibit 5 Completed Sample of Form 8633 and Instructions Page 2 Form 8633 Rev 7 2003 Page 2 7 Principals of Your Firm or Organization Do not complete this section if you are adding a new location or you checked a box on Line 3 Page 1 If you are a sole proprietor list your name home address social security number and respond to each question If your firm is a partnership list the name home address social security number and respond to each question for each partner who has a five percent 5 or more interest in the partnership If you are a partnership and no partners have at least 5 interest in the partnership list the name title home address social security number and respond to each question for at least one individual authorized to act for the firm in legal and or tax matters You may use continuation sheets If your firm is a corporation list the name title home address social security number and respond to each questi
22. must also be assigned a role that allows return creation if the user will be creating tax returns We strongly recommend that you limit the number of users who are assigned the Immi Administrator role Permissions Assigned to Each User Administrator Return Template Preparer Manager Enables Mark as Ready to X X e file box ES Submit e file View Acknowledgements X X X X X X X X X X Ooo LS ay ET X 45 Tax Wise Online Pre Filing Season Modifying Users e Click on the Manage Users Icon e Click Reset to reset the password back to the username e Click Edit to modify the Username information You can Modify the Real Name Modify assigned roles Deactivate Users The ADMIN user cannot be modified Passwords for Users Passwords must conform to the following requirements e Must be unique per user e Must contain at least 8 characters Must contain at least one number and one letter e Cannot contain login ID e Cannot be a previous password for a given user e Account will be locked after 3 unsuccessful login attempts per session e Will expire every 90 days TWO will prompt users to change passwords every 90 days Creating Return Templates When creating a new Return Template base it on the Master Template This is a time saver Return Templates are used to enter information on forms that you want to appear in all tax returns such as preparer name site add
23. trained and certified to prepare or correct and that are within the scope of the program e Screen taxpayers to make sure they have the necessary information and documents and that their returns are within the scope of the volunteer program electronic Form 13614 C Section C available through the TaxWise software interview module may be used in lieu of the paper Form 13614 C Section C All sites must use Form 13614 C Section C to conduct a quality review The e Ensure that tax preparers are asking questions to determine that the taxpayer qualifies for all deductions credits etc As an example if the taxpayer is asked what his her filing status is he she may say head of household but not know the correct definition by law The tax preparer needs to ask probing questions to ensure the taxpayer qualifies as head of household The interview techniques and decision tree in Publication 4012 are tools that illustrate the probing questions that should be asked e Ensure the volunteers are running the diagnostics and making corrections for computer prepared returns e Ensure the volunteers at sites using TaxWise software create e file before printing the return Failure to do so will result in the e file Submission ID not being printed on the e file documents and must be on Form 8453 prior to mailing The e file Submission ID is required on all electronic records e All returns must be quality reviewed and discussed with the taxp
24. 1040 PG 2 US Individual Inco HI Hawaii 10404 PG 1 US Individual Inc IA lowa 10404 PG 2 US Individual Inc ID Idaho Se Remove Al vue PG 1 2011 Estimated 7 IL Illinois 1040ES PG 2 2011 Estimated wie e sasana mma n anda m omen EARCH E H a j H AE J E Figure 12 e Choose the File Copy Packet e In Available Forms section open US Federal by clicking on sign e Click Add All button e Open the state package the same way see explanation below e Click Add All button You may add or remove forms Federal or State from any print packet If you are preparing state returns you must add the state forms to the appropriate packets after the states are installed on your system To add the forms separately click on the plus next to the US Federal or specific state to expand the list select the desired forms one at a time or you can select multiple forms by holding down the CTRL or Shift key Once you have selected the forms you want click the Add button To remove forms from a print packet select the desired forms from the box on the right and click Remove The forms will be moved to the Available Forms box You can use the Ctrl or Shift keys the same as explained to add forms 91 Tax Wise Pre Filing Season Highlight the following forms and click the remove button to take them out of the list that
25. 19 2012 Jul 26 2012 Jul 30 2012 Jan 27 and Feb 2 2012 Feb 9 2012 Feb 13 2012 Jul 20 and Jul 26 2012 Aug 2 2012 Aug 6 2012 Feb 3 and Feb 9 2012 Feb 16 2012 Feb 20 2012 Jul 27 and Aug 2 2012 Aug 9 2012 Aug 13 2012 Feb 10 and Feb 16 2012 Feb 23 2012 Feb 27 2012 Aug 3 and Aug 9 2012 Aug 16 2012 Aug 20 2012 Feb 17 and Feb 23 2012 Mar 1 2012 Mar 5 2012 Aug 10 and Aug 16 2012 Aug 23 2012 Aug 27 2012 Feb 24 and Mar 1 2012 Mar 8 2012 Mar 12 2012 Aug 17 and Aug 23 2012 Aug 30 2012 Sep 3 2012 Mar 2 and Mar 8 2012 Mar 15 201 2 Mar 19 201 2 ia 24 and Aug 30 201 2 Sep 6 2012 Sep 10 2012 Mar 9 and Mar 15 2012 Mar 22 2012 Mar 26 2012 Aug 31 and Sep 6 2012 Sep 13 2012 Sep 17 2012 Mar 16 and Mar 22 2012 Mar 29 2012 Apr 2 2012 Sep 7 and Sep 13 2012 Sep 20 2012 Sep 24 2012 Mar 23 and Mar 29 2012 Apr5 2012 Apr9 2012 Sep 14andSep20 2012 Sep27 2012 Oct1 2012 Mar 30 and Apr 5 2012 Apr 12 2012 Apr 16 2012 Sep 21 and Sep 27 2012 Oct 4 2012 Oct 8 2012 Apr 6 and Apr 12 2012 Apr 19 2012 Apr 23 2012 Sep 28 and Oct 4 2012 Oct 11 2012 Oct 15 2012 Apr 13 and Apr 19 2012 Apr 26 2012 Apr 30 2012 Oct 5 and Oct 11 2012 Oct 18 2012 Oct 22 2012 Apr 20 and Apr 26 2012 May 3 2012 May 7 2012 Oct 1 2and Oct 18 2012 Oct 25 2012 Oct 29 2012 Apr 27 and May 3 2012 May 10 2012 May 14 2012 Oct 19 and Oct 25 2012 Nov 1 2012 Nov 5 2012 May 4 and May 10 2012 May 17 2012 May 21 2012 Oct 26 and Nov 1 2012 Nov 8 2012 Nov 1
26. 5748 To report unethical behavior WI VolTax irs gov or call toll free 1 877 330 1205 State Department of Revenue State Volunteer Hotline State e file Help Desk State General Information State Tax Forms Distribution Center State Website Partner Point of Contact Contact Information for Taxpayers IRS Tax Help 1 800 829 1040 Where s My Refund Website WWW irs gov IRS Forms and Publications 1 800 829 3676 IRS Taxpayer Advocate 1 877 777 4778 IRS Tax Help for Deaf TDD 1 800 829 4059 Social Security Administration 1 800 772 1213 Text Reference TaxWise Filing Season 125 Exhibits Exhibit 4 Top 10 Reject Codes 679 504 1132 501 541 500 535 502 600 507 Top 10 Reject Codes When using Self Select PIN the prior year Adjusted Gross Income AGI or PIN must data from IRS Master File Dependent s Social Security Number SSN must match data from the IRS Master File Schedule M Economic Recovery Payments received does not match IRS records Qualifying SSN of Schedule EIC and the corresponding Qualified Name Control must match data from the IRS Master File Taxpayer must be older than qualifying child on Schedule EIC Primary SSN and Primary Name Control of the Tax Form must match data from the IRS Master File Qualifying SSN of Schedule EIC and the corresponding Year of Birth must match data received from the Social Security Administration Employer
27. 92 Downloading Federal Updates To check current version Go to help and select about TaxWise At the time this publication went to print changes were under consideration on how updates would be named Please check with your Local SPEC Territory for latest information Major updates must be applied to the software before transmitting return data through the Electronic Filing Center EFC Major updates are posted to the CCH Customer Support site 24 hours prior to release through the EFC This is being done to allow users an opportunity to go to the web site and update at their convenience without forcing the update on them at transmission Once a major update has been delivered and CCH determines that the majority of their customer base has downloaded the update they may determine that it is necessary for all users to be at that version to send electronic files to the EFC Only major updates are available through the EFC Minor updates will only be posted to the CCH Customer Support site and accessible by Internet users However minor updates are included in the next comprehensive major update For instance if updates 23 01 23 02 and 23 04 were major updates and 23 03 was a minor update when a user who is currently at 23 02 downloads 23 04 from the EFC they will automatically pick up 23 03 minor and 23 04 major at the same time This will be transparent to the user CCH will not set transmission standards according to MINOR upda
28. AAA 80 Setting Tax Form DefauhS deu enee Ee Eege 81 Most Commonly Linked Forms and Schedules A 86 User Name and Password S CuUrity siisssadivsssnect cadeedi shee Basi eatunds Uhaendeinencasbadiaviindcadeeacibos divans 88 Setting Print Packet DSTA Mie or cuenta Van tavoueh e Verdeedeger 90 Downloading Federal Updates scviescciies csietichiinin adic bial ENEE SEENEN Maen ad 93 Downloads and Updates of State Software ssesssssnenenesnnneere tnn nnertn rnn retrtnnnesrn nnn neren nene 94 Transferring Federal and State Updates to Non Transmitting Computers 96 Restoring Prion Year Data TEE 96 Prior Year Carny FOmnvard WE 98 Support Site Knowledge Base ere attert tt suapecseedssaacansivelsaaadssvevedantdusstinaslaceds 98 TaxWise Staff ee EE 99 FaxWise Filing SE 101 Backing Up REIU EE 101 later 108 Table of Contents continued Deleting Returns on Non Transmitting Computers 112 EFAS MEG Sie EE 112 Transmission Troubleshooting STDS E 114 Getting ACKMOWIEAG E 115 Fixing and Resending Rejected Returns c ccccscceesseeeeseseeeeeseeeeesseeeeeeeeeeeeeeeeesseeeees 116 Contacting TaxWise Customer Support sssssesesssrsrenstrentrsstttntnsrtn nannt enn nnenn nnn nen nennen 117 eren BT 118 Bett Explorer Actions cate Ee gege dE cei hina ege 119 TAXWISE Reports nocni cder e a a deeds h diced eaaa Ta aay deduesnataa thesia 120 End of Season Procechures e 120 TaxWise REPOMMS mra e a a a E e a Oa E E EAE aA ae 120 TaxWise
29. Check the 1040 box For Volunteers Partners that prepare state returns the State Ack box should also be checked Line 5 If applicant is a transmitter software developer and checked the 940 or 941 box check the software format which applies gt Leave this field blank Line 6 Has firm failed to file business tax returns or pay tax liabilities under IRS laws gt Leave this field blank Line 7 Principals of Your Firm or Organization gt Leave this field blank Not for profit services are not required to enter information in this field Line 8 Responsible Official Exhibits 130 Exhibit 5 Completed Sample of Form 8633 and Instructions Page 5 A Responsible Official is defined as gt An individual with responsibility for and authority over the operations at designated sites gt An individual who is the first point of contact with the IRS and has the authority to sign revised applications An individual who is responsible for ensuring that all requirements of the IRS e file program are adhered to The requirements for participation in the IRS e file program are outlined in the Revenue Procedure 2007 40 to read this procedure go to www irs gov in the search box type in Rev Proc 2007 40 Publication 1345 can be viewed at www irs gov in the search box type Pub 1345 gt To be a Responsible Official an individual must be a U S citizen or legal resident alien lawful permanent resident and has attain
30. Exhibit 7 Form 13614 C Intake Interview amp Quality Review Sheet page 4 Section C For Certified Quality Section B For Certified Volunteer Preparer Completion Reviewer Completion Confirm each item after reviewing the tax return and verifying that it reflects correct tax law application to the information provided by the Remember You are the link between the taxpayer s information and a correct tax return Verify the taxpayer s information on pages 1 2 amp 3 is complete All questions must be discussed with the taxpayer and all Unsure responses should be changed to Yes or No Must be completed by Certified Volunteer only if persons are listed in Part Il Question 2 Check if persons are listed in Part Il Question 2 Yes Reminders No 1 Can anyone else claim any of the persons listed in Part Il Question 2 as a dependent on their return If yes which ones Were any of the persons listed in Part Il Question 2 totally and permanently disabled If yes which ones Did any of the persons listed in Part II Question 2 provide more than 50 of their own support If yes which ones Did the taxpayer provide more than half the support for each of the persons in Part Il Question 2 If yes which ones Did the taxpayer pay over half the cos
31. Identification Number of Form W 2 W 2G or 1099 R must match data from the IRS Master File Taxpayer must file Form 8862 to claim EIC after disallowance Dependent s SSN of the Form 1040 A was previously used for the same purpose Suggested Solutions Verify prior year AGI from last year s return Check information on irs gov Verify NAME amp SSN or ITIN Check Spelling amp Data Entry Verify info with client have client contact SSA to verify information Ask to see the Social Security Card s Verify information on irs gov Can be a companion to Reject Code 504 However if the Qualifying Child listed for EIC is a dependent on page one of tax return and only Reject Code 501 verify source data for year of birth or verify with client the year of birth IRS only verifies year not month or day of birth Verify birthdays of taxpayer and child Verify NAME amp SSN or ITIN Double Check Source Document Review NAME Control Verify birthdays of child Verify NAME amp SSN Based on the ACK Report determine if W 2 W 2G or 1099R If more than one determine from ACK Report which number Double check the source document If still incorrect contact payer or have client contact payer If still unable to resolve will have to mail the return Complete Form 8862 Verify SSN of the dependent If correct the return will need to be mailed Explain that this could be inadvertent error on a mailed return OR
32. Institute of Certified Public Accountants National Society of Accountants o Restore Retums National Assocation of Enrolled Agents Small Business Administration Clear Sent E ies Print Returns e Move Returns o Delete Returns Publication Sites Message Center The CPA Technology Advisor Web CPA Pub 1345 Handbook for Electronic Return CPA azine Onainators Government and Taxation Information Sites IRS Form E IO Sogal S Administr n FedWorld Tax Talk Today Puerto Rico Tax Site Departamento de IRS Hacienda State Tax Sites z Alabama Department of Revenue D Go CH Social Security Administration As a tax preparer you may need information and help from the Socal Secunty Administration You may contact the Soaal Security Administration by phone at 1 800 772 1213 or visit their website at one III 1 1 weg fa R00 4 The ADMIN user has all privileges except return preparer This ADMIN user has Return Preparer added to the roles of the user e The Reports Server button will take you directly to the report section of the TaxWise Support site e The TWO Reports button will generate reports directly from the TWO server e To view a report click on the word Generate when the report is ready the excel spreadsheet icon will appear to the far right click on that icon a spreadsheet will generate Please note it can take a few minutes to over an hour to generate a report
33. Reports Most Commonly Used ccccccecceeeeeeeneneceeeeceeeeeeeesenaeeeeesasnneeeeeteas 120 Deleting Taxpayer Intormmatton ttn rnertttnntrtttn rnestr tantet ntnnnente nanne enn mnene nnn 120 Backup of Informatio Msns en a a ea Eeer ead 120 TaxWis PostFiling Season EE 121 End of Season Procechures e 121 TAXWISG REPOMS wv ecisugecccccdediabedecedssueue a a dead a a aaa a aa epaia 121 TaxWise Reports Most Commonly Used ccccccecceeeeseneeeeeeeeeeeeeeeeeesenaeeeeeseseeeeeeetes 121 Deleting Taxpayer JotGtrpaton eeuebeusgr seneko ENEGKEET ENNER ee 121 Backup of IMfOrmatlonia ccsscicisss cies setads ecdsddadeieivastandebiiesieisau iain a aa aE SEAN Seege 121 Saving the EIN Database for Next YOar ccesccecceeseeceeeeeeseeesseeseeeeeeaeseaaeeeeeeeseeeseeeeeeaees 122 Deletion Of SOW EE 122 EX PIII EE 123 Exhibit 1 Useful Hesources ANEN 123 Exhibit 2 Who Do Contact vac deeg Me ame dete 124 Exhibit 3 Contact Information for Volunteers sssssseessesnneeseennnteennrenre nnn nernnnnenee nne 125 Exhibit 4 Top 10 Reject CGocdes AAA 126 Exhibit 5 Completed Sample of Form 8633 and INStructions ccccesceeesteeeseeees 127 Exhibit 6 Sample Reject Letter nrrannncnen en RS 132 Exhibit 7 Form 13614 C Intake Interview amp Quality Review Sheet cccccceeeee 133 Exhibit 8 Form 8879 IRS e file Signature Autbortzaton nennen 137 Exhibit 9 e file tee 138 Exhibit 10 Publication 4390 V
34. Security Manager in the TaxWise Utility program Version Each release or update of TaxWise is identified with a version number e g 19 0 19 01 19 1 and so on Some features or content are not available in the earliest releases of the software for a given tax year and are made available or added in later releases Updates may be issued specifically to correct a programming error in a previous release It is important to know which version of TaxWise you are working with when you contact Customer Service for assistance To find the version number click Help on the menu bar and choose About TaxWise VITA Volunteer Income Tax Assistance The VITA program provides free income tax return preparation for taxpayers who have limited or moderate incomes have limited English skills or are elderly or disabled Many VITA sites offer free electronic preparation and transmission of income tax returns X MIT Code A 20 letter code that allows you to transmit for other EFINs ZIP Code Locator A feature of TaxWise that automatically enters the city and state when you enter the ZIP Code in an address box If using TaxWise Online version enter the ZIP Code and then Refresh the page to have TaxWise enter the city and state correctly 151 Glossary Glossary 152 INDEX Index A Acknowledgements c ceeceeeeeeeeeeees 83 113 Alternative VITA TCE Site Model 15 Apply for EFIN AA 15 126 B Backing Up Returns
35. This procedure is the same if you select Reports Server or TWO reports Using the Carry Forward Function In TWO there are no preliminary steps needed to perform carry forward Click on the New Return button and enter the SSN for the taxpayer whose information you want to carry forward You will receive the message below with the option to use carry forward create a new return or close this window 53 Tax Wise Online Filing Season Ry Web Page Dialog The TIN 111 11 1122 has Prior Year data available Would you like to Carry Forward the data from the Prior Tax Year or Create a new return BW Create new Return Close If you select Use Carry Forward the return will open with the prior year information showing If there are no further steps to take simply verify the information note any changes and complete the return as normal Password Reset If you enter the password incorrectly you will get the message Login failed You have the option to Click here link at the top or click the Need Help link at the bottom Login failed C u have forgotten your password Important changes are coming on October 23rd These changes are being implemented to increase secunty to give you greater control over access to 1 your company s support pages and to more efficiently provide the online support you need for your business If you need assistance you can click on the Need Help link below Client ID 636805
36. Total Income or AGI or more than 14 to Total Tax Federal Income Tax Withheld Refund or Amount you owe any changes to tax or refund balance due amount should be discussed with the taxpayer and a corrected return copy provided to the taxpayer Even if a new Form 8879 when using the Practioner Pin Method is not required Recordkeeping Requirements The IRS and most states require preparers to keep some files and electronic backups of returns These must be kept confidential and in a secured location at the site or sent to the local SPEC office periodically during and at the end of the tax season if your site does not have storage capacity Accurate tracking of transmitted returns is necessary to ensure acknowledgements are received and rejected returns are handled in a timely manner An e file log can be utilized to track the status of returns This log can contain taxpayer name SSN date completed date transmitted date accepted rejected and date taxpayer notified if rejected This log should be retained with e File Submission and Acknowledgement Reports and kept secure If using the Practitioner PIN PP will be noted in the PIN Presence Indicator under the Sig Doc column on the Acknowledgement Report This signifies the use of the Practitioner PIN If using the Self Select PIN SSP will be noted in the PIN Presence Indicator under the Sig Doc column on the Acknowledgement Report This si
37. and accurate return preparation See Guideline section General Guidelines All volunteers must read understand and agree to follow the Quality Site Requirements Form W 2 with Individual Taxpayer Identification Numbers ITINS Tax Year 2011 the IRS will require the manual key entry of the Taxpayer Identification Number TIN as it appears on Form W 2 received from the employer for all taxpayers with Individual Taxpayer Identification Numbers ITINs who are reporting wages No software package should utilize the auto population feature regardless of the presence of an override feature to populate the TIN on the Form W 2 for these ITIN filers Per IRS Revenue Procedure 2007 40 failure to comply with this requirement could result in a written reprimand suspension or expulsion from the e file program This is an IRS mandate not TaxWise This alert will affect all tax software developers For any individual with an ITIN who is reporting wages volunteers will have to manually input the TIN in the designated field in the software as it appears on Form W 2 When creating a return a TaxWise user will start the return the same way as they do now However the ITIN information TIN Field from the Main Information sheet will not automatically carry to the Form W 2 Field in the software Once the preparer opens the W 2 they must enter the TIN as it appears on the Form W 2 presented by the taxpayer into the Employee TIN Field 7 Highlight
38. and any related attachments including any qualified appraisal or partnership Form 8283 LI Form 8332 Release Revocation of Release of Claim to Exemption for Child by Custodial Parent or certain pages from a divorce decree or separation agreement that went into effect after 1984 and before 2009 see instructions C Form 8858 Information Return of U S Persons With Respect to Foreign Disregarded Entities C Form 8864 attach the Certificate for Biodiesel and if applicable Statement of Biodiesel Reseller or a certificate from the provider identifying the product as renewable diesel and if applicable a statement from the reseller CI Form 8885 Health Coverage Tax Credit and all required attachments C Schedule D 1 Continuation Sheet for Schedule D Form 1040 or a statement with the same information if you elect not to include your transactions on the electronic short term capital gain loss or long term capital gain loss records DO NOT SIGN THIS FORM For Paperwork Reduction Act Notice see your tax return instructions Cat No 62766T Form 8453 2010 143 Exhibits Exhibit 13 Form 8453 U S Individual Income Tax Transmittal for an IRS e file Return page 2 Form 8453 2010 Line Instructions Version A Cycle 2 Page 2 address shown on that form If a Form General Instructions Purpose of Form Use Form 8453 to send any required paper forms or supporting documentation listed next to the checkboxes on Fo
39. and password e Select My Information on the left corner of the Home screen e Select Reports on the left side of the screen e The TaxWise Support Site displays the My Reports screen e To see what information each report contains click the Help button on the toolbar e To generate and download a report from the Customer Support Site click the Generate link to the right of the report title you have selected 119 Tax Wise Filing Season End of Season Procedures A Before beginning any of the procedures shown below ensure all CA mm acknowledgements have been retrieved and all rejects have been resolved TaxWise Reports A wide variety of printable reports are available through TaxWise software See the following for TaxWise Report examples From the transmitting computer e Logon as Admin e Click on Reports e Select The TW Report You Want e Check the dates and change as appropriate e Click all 4 boxes under Report Options e Click OK e Print the report TaxWise Reports Most Commonly Used e Acceptance Summary Reports e Awaiting IRS Acks Summary e Prepare Summary e Return by Tax Form Type with Schedules e Unprocessed Interview Flies Deleting Taxpayer Information Information may not be stored on partner owned or IRS loaned equipment once the filing season activities are completed The information on all computers both partner owned and IRS loaned must be deleted Securely wiped as part
40. and the reason for the rejection cannot be rectified the site coordinator or designee must take reasonable steps to inform the taxpayer of the rejection within 24 hours If the taxpayer chooses not to have the electronic portion of the return corrected and transmitted to the IRS or if it cannot be accepted for processing by the IRS the taxpayer must file a paper return Print a paper copy of the taxpayers return and send it with the reject letter and advise them to file the paper return timely In order to be filed timely the paper return must be filed by the later of the due date of the return or ten calendar days after the date the IRS gives notification that the electronic portion of the return is rejected or that it cannot be accepted for processing The paper return should include an explanation of why the return is being filed after the due date See Exhibit 6 Sample Reject Letter Contacting TaxWise Customer Support Tips for getting the most efficient Customer Service e Before contacting TaxWise Know your EFIN and Client ID Be at your computer Write down the exact error message Describe the exact function you were performing when you received the error Know the SSN of the primary taxpayer when checking the status of a return e TaxWise Customer Support 1 800 41 1 6391 117 Tax Wise Filing Season Return Explorer Only the ERO should use Return Explorer It is used to move and delete tax returns and co
41. are due to a Incorrect SSN s b Incorrect spelling of names c Incorrect EINs or employer or payer names For each rejected return the Reject Report shows the IRS reject code an explanation and suggestions for fixing the return e Open the return The form containing the error should be marked with a red exclamation point The specific entry causing the error will be highlighted in red TaxWise Filing Season 116 e Fix the error with the information you already have or if you are able call the taxpayer for the correct information e Run Diagnostics e Create an e file return e If the return does not involve a change in name or SSN of the taxpayer or the dollar amounts are less than the amounts listed below the return may be re transmitted without further contact with the taxpayer Rejected returns can be corrected and re transmitted without new signatures on the Form 8879 or a new Self Select PIN if changes are not more than es 50 to Total Income or AGI or e 14 to Total Tax Federal Income Tax Withheld Refund or Amount You Owe i If the changes are more than the amounts listed above the taxpayer must be contacted and must sign a new Form 8879 or enter a new Self Select PIN before B I the return is re transmitted Some errors causing a rejected return cannot be fixed without contacting the taxpayer If the IRS rejects the electronic portion of the taxpayer s individual income tax return for processing
42. cacutacamtacued 53 TaxWise Online THOME e GE 53 Using the Carry Forward FUNCHOM EE 53 Password Reset E 54 State Helpar oaeee a e EA Ree 55 ENEE A E E E van igeaneed aleteesapeesaucuaceuecesecancevane 56 Running Diagnostics and Creating an File cccecceeeecceeceeeee cence seeeeeeeseeeeneeeeeeeeeeeeeeses 56 Setting the Return Stag EE 57 le 58 Printing FRE LUI Sa E E 59 Viewing e ue Oe 61 ROJO CIS TEE 62 Fixing NEE 63 Del ting SE 64 Restoring Deleted Returns icc isiccietaecdivaniacstatelaoinctaciwiulinave cenlseotivadGbanusibes eaeieddoieaadanediieneraune 65 Generating Repor S i scott asa seria as tae tat pae aa aa ae deu ean aa E A A ARa ci see AE Eaa 66 leie ANG Wee 66 TaxWise Online Post Filing Season E 67 TWO End dof Season Procedures E 67 TWO Securty eege eg n E Ea ea aree E ea E e E EADE TEETE 67 TaxWise Pre Filing Season ratyi aaa a aa eap a aa 01 aea aaan are aiaa 69 System Requirements for TaxWise Tax Year 2011 Products EE 69 What s on the TaxWise Install CD ssssssseesseeesesessiseerreeernnsrsnsstnnntntttnnnstnnntennntnnnennnnnnnnnenn 70 ee Elle Le BEE 70 Installing TaxWise Software Product cceccecceseceeeeeceeeeeceeeeceeeseeeeseeeeeesseeeeeseeaeeneeeeeties 71 CCH Small Firm Services Client IR EE 71 Setup f r TAX UE 73 Registering the ug 78 Transmitting Returns for Multiple EFINS sssesseeeeneeeneeesesssrnsssrrsrrneeernnsrnnssrnnnrrnntennnssennnne 79 Prior Year Software EFIN and Registration Codes
43. each signature method along with the advantages and disadvantages of each method Practitioner PIN Method The Practitioner PIN method is the preferred electronic signature method for taxpayers Why e Neither the taxpayer s date of birth nor the prior year AGI is needed to use the Practitioner PIN Method e All taxpayers are eligible for the Practitioner PIN Method e Taxpayer doesn t have to be present to enter their PIN Taxpayer can take the Form 8879 to their spouse to sign and then return the signed Form 8879 to the volunteer tax preparation site What e Practitioner PIN can be any five numbers except zeros If filing a joint return a PIN is needed for the taxpayer and their spouse The taxpayers may authorize the volunteer to enter their PIN on their behalf using Form 8879 IRS e file Signature Authorization e Requires the completion and taxpayer s signature s on Form 8879 or Form 8878 if filing Form 4868 with electronic funds withdrawal e Form 8879 is not required to be maintained at the site or by partners How do you use the Practitioner PIN option in TaxWise e Go to Main Information Sheet e Scroll to the Self Select and Practitioner PIN s section e Enter the ERO PIN 98765 this is the designated ERO PIN for all volunteer e file sites and should be set as a default e Check the box below the PIN field to select the Practitioner PIN method e Tab to The Income Tax Return and place an
44. email address on file for the ADMIN user e Automatically requires the password to be changed Each time the ADMIN password is reset you will be required to accept the TaxWise Online License Agreement In addition as the administrator other users can be reset by selecting the Manage Users button then s e Click the Reset link at the end of the username This will reset the password back to the username Manage Users State Help There are three options for State tax help in TaxWise Online 1 Located at the bottom of the home page is a drop down menu with the State Tax sites listed 2 Use the Search Knowledge Base box located at the top to find the State help files that are maintained in the TaxWise Knowledge Base In the Search for field shown below GA is entered replace GA with any state abbreviation to locate the state you need and click Go as shown in the example below Once the appropriate information is located click on the PDF link to open the file 3 State help is also linked to the TWO homepage This link will take you directly to the appropriate state s website 55 Tax Wise Online Filing Season Quality Review Accuracy of the returns prepared by volunteers is imperative As the ERO you can provide assistance and support to the volunteer site coordinator in several ways to ensure the accuracy of the returns Please refer to the Guidelines section e file Quality Review
45. for Transmission 69 Backup of Information 89 CG CCH License Agreement 21 CCH Customer Support 48 67 86 123 Carry Forward AEN 105 Changing the Number of Copies to Print 58 batter ees egeebee ease See EE Color Setup Tab cccccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeees 45 COMPpPaNy Tab 39 Confidentiality AA 11 COMTACIS EE 122 123 Ghent ID ssai ea a e ei 8 62 145 D Deleting Heiums 80 116 Deletion of Softwar e cccceescceeeeeeeeeeeteeeeees 90 Downloading Updates A 62 63 E e file Administrator Drocecdures 11 12 e file Quality Review ssesssesssessereersesss 12 108 FIN EE 8 Equipment Protection 28 Exception One Base Site and AC HOC Miete 38 Exception Two One Day SiteS ee 39 Exception Three Multiple Sites AN 39 Exhibit 1 Useful Hesources 121 Exhibit 2 Who Do Contact AA 122 Exhibit 3 Contact Information 008 123 Exhibit 4 Most Common Rejects 05 124 Exhibit 5 Completed Sample of Form 8633 and Instructions 125 Exhibit 6 Sample Reject Letter ao0nssnsnenns 130 Exhibit 7 Form 13614 C Interview and Intake Sheet EEN 131 Exhibit 8 Form 8879 IRS e file Signature Authorization eee 136 Exhibit 9 e file Process Timeline 0066 137 Exhibit 10 Publication 4390 VITA TCE Computer Loan Program 138 153 Exhibit 11 Sample Declaration Control RE POM dE 139
46. history list has been created it is considered a locked list The preparer will only be able to use entries that are contained in the list User Settings Set your options itt Custom Fields and Pick Lists for Preparer s Use amp User Settings ees Field Req Custom Question Values ERO Edit PreparerUseField1 E Display Edit Preparer Use Field2 E Administrator Ge Edit Preparer Use Field3 E Custom Fields Edit Preparer Use Field4 E isen Ap Edit Preparer Use Field5 P PENSIE Edit Preparer Use Field6 E anced Edit Preparer Use Field7 E f Send Setings Edit Preparer Use Field8 E Salutations Edit Preparer Use Field9 E Edit Preparer Use Field 10 E Edit Preparer Use Field 11 E Other than English whatlang CHINESE FRENC Edit Preparer Use Field 12 E Do you or any member of yo NO YES Edit Preparer Use Field 13 E Edit Preparer Use Field 14 E Edit Preparer Use Field 15 E Save and Close Close 51 TaxWise Online Pre Filing Season Once you complete the entries for the specified Preparer Use Field you can select another Preparer Use Field from the drop down box and repeat steps If you want to make the Prep Use Field required for all returns select the Required box on each Preparer Use Field that is formatted Once you have made all necessary additions and or changes click on the Save and Close button If the dialog box does not close after selecting the Save and Close button review your entries t
47. i amp j Primary Alternate contact names gt Enter a primary amp alternate contact name phone number and fax number if applicable of a person that will be available to answer questions from IRS regarding their site during the processing year The IRS SPEC Territory Office should also be listed as an Alternate Contact if the site is not open year round in order for Andover to allow SPEC to make inquiries changes by phone to the EFIN application Line 2 Questions under Line 2 require applicant to check the YES or No box a Will applicant originate the submission of e filed returns to the IRS Check YES b Will applicant file as a Reporting Agent for Forms 940 941 Check NO Are you currently listed on the IRS Reporting Agent s File for this EIN Check NO c Will applicant transmit returns prepared by you or those of another ERO Check NO d Will applicant transmit individual or business income tax return information prepared by a taxpayer using commercially purchased software or software you provide through an on line Internet site Check NO e Will applicant write e file software Check NO f Will applicant use an Intermediate Service Provider Check NO Line 3 Check the appropriate Non Profit box that applies to applicant s program participation gt Check either the VITA TCE or Military Base box as appropriate Line 4 Check the individual and or business form types applicant will e file gt
48. it is possible someone else may have knowingly claimed this dependent NOTE For more Reject Code information go to www irs gov type reject code into the search box Select Common Error Reject Codes ERC for Individual Tax Returns Text Reference IRS Recordkeeping and Signature Methods Exhibits 126 Exhibit 5 Completed Sample of Form 8633 and Instructions Page 1 Form 8633 ee Sa Official ores EE Application to Participate in the Department of the Treasury IRS e file Program Internal Revenue Service OMB Number 1545 0991 Please check the box es that apply to this application wo New WY Revised EFIN Add New Location Reapply EFIN and or Previous EIN ta Please check the box which describes your firm Check one box only Sole proprietorship Partnership number of partners with 5 or more interest gt Corporation Limited Liability Company Limited Liability Partnership Personal Service Corporation Federal Government Agency State Government Agency Local Government Agency Credit Union Association ki Volunteer Organization b Firm s Employer Identification Number EIN or Social Security Number SSN Leave Blank c Firm s legal name as shown on firm s tax return VITA TCE AARP Site Name and SIDN d Doing Business As DBA name if other than the name in item 1
49. method is not available to all taxpayers The Self Select PIN method allows taxpayers to electronically sign their e filed return by physically entering their own five digit PIN The PIN can be any five numbers except all zeros If filing a joint return a PIN is needed for the taxpayer and their spouse The taxpayer does not need to register the PIN with the IRS before filing or contact the IRS to get a PIN If this confuses the taxpayer suggest that they consider entering their zip code How do you use the Self Select PIN in TaxWise e Go to the Main Information Sheet e Scroll to the Self Select and Practitioner PIN s section Enter 98765 This is the designated ERO PIN for volunteer sites and can be set as a default Do Not check the box below it e Tab to the income tax return and place an X in the box This can be set as a default e Tab to the section where there is the Date and the Taxpayer s PIN Only check the do not authorize box or boxes for the taxpayer s e After the return is completed and reviewed return to the Main Information Sheet and see if the return qualifies for Self Select PIN For sites using TaxWise software the software provides an indicator to identify the return as eligible for the Self Select PIN e f the return qualifies and the taxpayer s chooses to use the Self Select PIN complete the required information For users of TaxWise software the required information is on
50. of the site closing activities Deleting the information properly will prevent unauthorized disclosure of confidential information IRS provided software encrypts all tax return data stored on the user s computer or on removable media Backup of Information Follow the procedures for backup of return data shown in TaxWise Filing Season Backup Portable Mass Storage Device PMSD may be sent to the local SPEC Territory Office at the end of the season NOTE For subsequent year return preparation the site can retain a copy of a backup PMSD Taxpayer consent is not required Tax Wise Filing Season 120 e End of Season Procedures e TaxWise Reports e TaxWise Reports Most Commonly Used e Deleting Taxpayer Information e Backup of Information e Saving the EIN Database for Next Year e Deletion of Software NOSVAS ONIM4 LSOd JSIMXVL Saving the EIN Database for Next Year Copy EIN Database Employer dbf and Employer cdx These file contain the employer information used on W 2 and 1099s They are located in the Database folder a sub folder of the TW10 folder e Scroll to the Database folder and click to open it Locate the Employer dbf and Employer cdx files e Right click on these files and select copy e Paste these files to the PMSD Deletion of Software Taxpayer data must be deleted from all computers including personal computers used in the program This data must also be removed from all flash drives CDs or
51. on Training and CPE Links to short 2 3 minute training videos are available via the Executive Blog posts and the community board forums Enhancements to the software Preparer use fields will now have a separate form and allow up to 25 fields All Preparer use fields will be stored in the database for reporting purposes not the question and will be accessible via the report server A Taxpayer Reminder Field will also be added to the Preparer use Felid Form Enter information you need to be aware of the following year this will automatically display when a return is started in TY 2012 Adds the ability to have tax refunds deposited to a personalized reloadable debit card Enhancements to the Report Server to maximize the performance The refresh threshold will give the sites the ability to see data that is a maximum of 4 hours old rather than 24 hours old Specific interview pages have been added to the Interview Wizard for various states Form 13614 C has been incorporated to load with each return and calculate information based on the information entered during the interview process 11 Highlights for Filing Season TaxWise 2011 will offer an option to Link State Returns with the Federal Return as we did prior to TW 2010 Linked state returns are held until the federal return is accepted This eliminates the potential that a federal reject may make it necessary to amend the state return Transmitting Unlinked state r
52. on all computers e Click on Support Login at top of screen e Click on My Information e Click on Product Information e Click link Add states to my package e Choose the additional state s e Click link Go to State Updates It may take up to 15 minutes for the added state to be available Ordering state software packages through TaxWise Mail e Select Communications e Select Send TaxWise Mail e Mark the TaxWise Customer Service box under Destination e Enter a subject heading such as Add Additional State e Enter a message such as Please add the state of e Click on Send CCH will transmit the state software to your mailbox within 24 hours 95 Tax Wise Pre Filing Season Transferring Federal and State Updates to Non Transmitting Computers Most non transmitting computers are not connected to the Internet therefore federal and state updates must be installed To get the update from the transmitting computer e Go to Tools e Click on Utilities Setup Options e Go to Tools e Click on Transfer Federal Updates or Transfer State Updates as applicable e Select the drive you want the updates transferred to floppy disks FlashDrives or CDs if you have a CD burner e Follow prompts To update the non transmitting computer e Go to Tools e Click on Utilities Setup Options e Go to Tools e Click on Install Federal Updates o
53. required Donor Documentation e Form 2848 Power of Attorney and Declaration of Representative only for an electronic return signed by an agent e Form 3115 Application for Change in Accounting Method e Form 3468 Investment Credit if Historic Structure Certificate is required e Form 4136 Credit for Federal Tax Paid on Fuels if certificate and or reseller statement is required e Form 5713 International Boycott Report e Form 8283 Noncash Charitable Contributions Section A if statements required or Section B Donated Property e Form 8332 Release of Claim to Exemption for Child of Divorced or Separated Parents or similar statement e Form 8858 Information Return of U S Persons With Respect to Foreign Disregarded Entities e Form 8864 Biodiesel and Renewable Diesel Fuels Credit if certificate and or reseller statement is required e Form 8885 Health Coverage Tax Credit e Schedule D 1 Continuation Sheet for Schedule D Form 1040 or acceptable substitute if the taxpayer elects not to include their transactions on the electronic STCGL LTCGL Records e Worksheets 1 through 4 from Pub 517 Social Security and Other Information For Members of the Clergy and Religious Workers The Form 8453 is only to be used when the additional forms or supporting documents are required to be attached to the return Form 8453 is to be mailed to the Austin Submission Processing Center within three business days Below is the shi
54. server you must setup additional workstations where TaxWise will be used e Each workstation must have access to the drive on which TaxWise is installed For peer to peer networks you must map a drive pointing to the server e Each workstation must have full access to read and write and rewrite modify functions On some networks users may require Administrator or Supervisor rights for the program to function properly e At each workstation insert the CD and at the next screen choose Configure Work station DO NOT choose Re install TaxWise e f a workstation does not have a CD ROM drive it can be configured by running X UTS1 1 TWTECH SETUP EXE where X is the network mapped drive letter e f asked for a workstation number enter a 3 digit number such as 111 222 etc Each workstation must have a unique number preferably not starting or ending with a zero e Workstation Setup places a TaxWise shortcut icon on the desktop and checks the local hard drive C usually for Adobe Acrobat Reader 8 1 or higher and Microsoft Internet Explorer 7 0 or higher You must install these programs if they are not already installed If you are experiencing network problems you might want to try the following Including 545 Error writing to setup error reading database or desktop shortcut does not work e Ensure that your network drive is visible when you double click My Computer If it shows with a red X there was
55. should be retained for recordkeeping purposes and end of season reporting The e file Submission Report can be shredded once it is verified that the Acknowledgement Report shows that return s have been accepted See Exhibit 11 for an example of an Acknowledgement Report It is important to review ALL data on the Acknowledgement Report 115 Tax Wise Filing Season Occasionally you will transmit a return that is not able to be processed at the fior Electronic Filing Center EFC An EFC reject will be sent back to be downloaded the next time the transmitter connects to the EFC It is very important that you process all CCH EFC rejects This will let the transmitter know that the return was not sent to the IRS Example 1 If a Site is transmitting returns for another EFIN but they have not set up their software to transmit for multiple EFINs they will receive the email below The e file for SSN 012345678 transmitted by EFIN XXXXXX cannot be processed because the associated database update record has the following problem EFIN OOOOOO is not the transmitter for EFIN XXXXXxX who prepared the return Please check your setup configuration recreate this e file and retransmit the return to CCH If this problem persists please contact Customer Service for help in correcting this problem Example 2 If a return is sent to the IRS and the transmitter tries to resend it prior to receiving the acknowledgement they will get the fol
56. than Admin should be made inactive Alternatively the user s role can be changed to Return Preparer and all tax returns removed from these user s accounts This will allow the user to access the TWO Training website to practice during the off season without accessing any taxpayer data You may also want to keep a very limited number of supervisory users in a role that allows them access to returns that may require amending during the off season To make a user inactive or change their role e Click on the Manage Users button on the Tool Bar to select the report you want e Select Edit for each user that needs to be deactivated or their role changed It s easier to move all of the returns to ADMIN or a User that will still be active as a Super User rather than selecting individual returns and moving them from a specific user To move all the returns to a user e From the TWO Home screen click on Move Returns on the left side e Select the User to move the return to in the drop down box at the top of the screen e Select All Returns and click on Move at the bottom of the screen e Anew screen will confirm that the returns have been moved 67 Tax Wise Online Post Filing Season 68 e System Requirements for TaxWise Tax Year 2011 e What s on the TaxWise Install CD e Before Installing TaxWise e Installing TaxWise Software Product e CCH Small Firm Services Client ID e Setup for TaxWise e Registering the Software e Transmitting
57. that will be mailed to the Partner s home address within seven to ten business days The partner must confirm registration within 28 days to complete the registration process 33 Ordering Software Once the registration is confirmed the partner will have access to the on line e file application To access the IRS e file application e Log in to e services using your login and password e Click on application e Click on e file application Advantages of e Services e Available 24 hours a day 7 days a week e Can be accessed from just about any computer with an Internet connection e Can be saved in progress and an acknowledgement of completion sent via e mail e Can be updated and retained electronically e Reduces processing time of the e file application e Allows for more than one Responsible Official for each site e New and revised applications can be submitted year round A Responsible Official e Is responsible for the ERO at the designated volunteer site is the first point of contact with the IRS and has authority to sign revised e file applications e The Responsible Official can be the partner e file administrator site coordinator IT person etc e Must ensure that IRS e file rules are adhered to at each location he she oversees e Must be a United States citizen or legal resident alien and have reached the age of 21 as of the date of the application e May be responsible for more than one office or site
58. the IRS and to receive from the IRS a an acknowledgement of receipt or reason for rejection of the transmission b the reason for any delay in processing the return or refund and c the date of any refund If applicable authorize the U S Treasury and its designated Financial Agent to initiate an ACH electronic funds withdrawal direct debit entry to the financial institution account indicated in the tax preparation software for payment of my Federal taxes owed on this return and or a payment of estimated tax and the financial institution to debit the entry to this account further understand that this authorization may apply to future Federal tax payments that direct to be debited through the Electronic Federal Tax Payment System EFTPS authorize EFTPS to issue me a personal identification number PIN to access EFTPS This authorization is to remain in full force and effect until notify the U S Treasury Financial Agent to terminate the authorization To request that my PIN be mailed to me or to revoke cancel a payment must contact the U S Treasury Financial Agent at 1 888 353 4537 Payment cancellation requests must be received no later than 2 business days prior to the payment settlement date also authorize the financial institutions involved in the processing of the electronic payment of taxes to receive confidential information necessary to answer inquiries and resolve issues related to the payment further acknowledge that
59. unattended Lock in a cabinet or unmovable container when not in use 5 When transporting between locations and the need arises to leave the equipment in the car secure it in the trunk at the point of departure and not at the point of arrival If a trunk is not available conceal it from view 6 When stored in a home or business ensure it is not easily visible through windows 7 Know the serial number type of equipment and any identifying tags Such as a bar code present on the equipment in the event it is lost or stolen Law enforcement agencies will need this information to be able to provide assistance in the event of theft or loss Contact your local SPEC Territory office if any equipment that contains taxpayer data is lost or stolen As a condition of IRS loaned equipment the recipient of loaned equipment agrees to notify SPEC within 48 hours if equipment is lost or stolen Security 24 e Signature Methods for e file Returns e Practitioner PIN Method e Self Select PIN Method e Rejected Returns e Recordkeeping Requirements e Record Retention Requirements e Frequently Asked Questions e Form 8453 U S Individual Income Tax Transmittal for an IRS e file Return e State Return e Document 9282 E Business Reply Label Austin 9Nid33yQ40974 Sul SGOHLAIN JUNLVNDIS Signature Methods for e file Returns There are two signature methods for e file returns Practitioner PIN and Self Select PIN Following is an explanation of
60. unique EFIN Electronic Filing Identification Number The site license permits all computers located at the site to be loaded with TaxWise CCH has agreed to allow sites to share a license if they meet one of the exceptions shown below Reminder For sites using TaxWise CD version only one computer can serve as the transmitting computer for the EFIN regardless of whether they meet the exception CCH will not permit transmissions from multiple computers with the same EFIN Exception One Base Site with Ad Hoc Visits A site serves as a base site but offers free tax preparation to taxpayers in underserved communities on an ad hoc basis Criteria for using exception one 1 Volunteers work at a base site 2 Assistance is provided on an ad hoc basis at a remote location Examples of sites that would qualify under this exception e ln addition to providing tax preparation at their base site located in Palestine TX volunteers also service two small towns Tax preparation services are provided through an arrangement with the local library community or senior center and are offered on an appointment only or as needed basis The volunteer does not have set days or hours when they will arrive at the two small towns Visits to the towns outside of the base site are ad hoc in terms of both frequency and location All transmissions of returns are performed by one computer located at the base site e A team of taxpayer
61. will be printed e Main Info e Interview e 1040 Worksheet Wkt 1 e 1040 Wkt 2 e 1040 Wkt 3 e Sch EIC Wkt e W 2 e W 2G e W 2GU e 1099G Wkt e 1099 MISC e 1099R Keep in if using simplified rule to track pension balance e Any other form not needed Changing the Number of Copies to Print e Select the desired form or forms in the box on the right e Click the up and down arrows in the Copies box to increase or decrease the number of copies to print in a packet or right click to open an increase decrease box Some versions require Right clicking to open an increase decrease box e Change any other forms as necessry e Click on SAVE button Depending on your specific site requirements and procedures it may be useful ure to set up other Print Packets For example if you must often mail State Returns then set up the State Copy to Mail or you may want to use the Signature Pages packet When printing a return you can chose a single or multiple packet to print If you are experiencing Installation problems consider the following e If your anti virus software interferes with the TaxWise installation disable it for the duration of the installation Don t forget to activate it again when installation is complete e Network Installations see How do install TaxWise to a network earlier in this section TaxWise is installed Congratulations Tax Wise Pre Filing Season
62. 02 FRLHKRHR 2003 MUOKMTJT 2004 DHBNAHNF 2005 MRLXKRXR 2006 OQKQEBNN 2007 QQF4 2223 QAM8 EB22 PF2C 2008 YYPC AAJT YJVG JBAA XXKN 2009 UUK9 7778 UEPC JF77 VRC2 2010 PPRG EEZV PZ48 DAEE 9RSX Tax Wise Pre Filing Season 80 Setting Tax Form Defaults Tax Form Defaults are used to enter information that users of TaxWise want to appear in all tax returns Only the Admin user can enter tax form defaults When the Admin user creates new unique user names in Security Manager TaxWise automatically copies the tax form defaults to the new unique user name In the default return you can open any form and enter information that you want to appear in all new returns Do not prepare an actual tax return while in Tax Form Defaults Do not put users into a group in which they can set their own defaults until you have set the defaults that you want for all users in the Admin user Setting unique defaults for specific users will be covered later CCH will pre set most required Tax Form Defaults as identified in this Publication This should result in reduction in the time required for set up by volunteer EROs The ERO will need to enter the site s unique Site Identification Number SIDN and EFIN during set up Volunteer EROs will have the ability to set additional defaults and remove pre set defaults if desired For example Use Preparer s Use Fields to capture data on the type of accounts
63. 1 Click the Tools menu and click Backup to Disk TaxWise displays the Backup Options dialog box 2 Select Add to a previous backup and click OK TaxWise displays the Select User dialog box Backup Options Method of Backup C Start a new backup Ce Add to a previous backup Cancel Help Figure 19 TaxWise Filing Season 104 3 Select the user name s whose returns you want to back up and click OK To select multiple names press and hold the Ctrl key and click the names TaxWise displays the Backing up from dialog box Backing up from C UTS08 USERS TEST 4 4 EE Tonnes _ Toys _ Situs Ed lee L SI7WMSQH 459 45 9459 Returns Pub In Progress L SIST3WPS RET 157 15 7157 Returns QA In Progress L 8ITT7ANN RET 657 65 7657 Returns Doc In Progress BIZVSQQE RET 359 35 9359 Reverse Test In Progress Figure 20 The list displays the selected users consecutively You can mark the Wide Format box to show detailed taxpayer information if you need to back up specific returns 4 Select the returns you want to back up from the list by doing one of the following e Click each individual file to be included in the backup and click OK e To choose a list of sequential files click the first one press and hold the Shift key and click the last one and click OK e To choose a list of non sequential files click the first one press and hold the Ctrl key and click additional files and click OK e Clic
64. 1099 R W 2 Distributions from Pensions Annuities and or IRA Form 1099 R Unemployment Compensation Form 1099 G Social Security or Railroad Retirement Benefits Form SSA 1099 Income or loss from Rental Property Other Income gambling lottery prizes awards jury duty etc Specify Forms W 2 G 1099 MISC Part IV Expenses In 2011 Did you or your spouse pay Yes No Unsure 1 2 3 Alimony If yes do you have the recipient s SSN Yes No Contributions to a retirement account IRA Roth IRA 401K Other Educational expenses paid for yourself spouse or dependents such as tuitions books fees etc Form 1098 T Unreimbursed employee business expenses such as teacher supplies uniforms or mileage Medical expenses including health insurance premiums Home mortgage interest Form 1098 Real estate taxes for your home or personal property taxes for your vehicle Form 1098 Charitable contributions 9 Child dependent care expenses such as day care Part V Life Events In 2011 Did you or your spouse Yes No Unsure Have a Health Savings Account Form 5498 SA Have debt from a mortgage or credit card canceled forgiven by a commercial lender Forms 1099 C 1099 A Buy s
65. 2 2012 May 1 land May 1 7 2012 May 24 201 2 May 28 2012 Nov 2 and Nov 8 2012 Nov 1 5 201 2 Nov 19 2012 May 18 and May 24 2012 May 31 2012 Jun 4 2012 Nov 9 and Nov 15 2012 Nov 22 2012 Nov 26 2012 May 25 and May 31 2012 Jun 7 2012 Jun 11 2012 Nov 16 and Nov 22 2012 Nov 30 2012 Dec 4 2012 Jun 1 and Jun 7 2012 Jun 14 2003 Jun18 2012 Nov23and Nov29 2012 Dec6 2012 Dec 10 2012 Jun 8 and Jun 14 2012 Jun 21 2012 Jun 25 2012 Nov 30 and Dec 6 2012 Dec 13 2012 Dec 17 2012 Jun 15 and Jun 21 2012 Jun 28 2012 Jul 2 2012 Dec 7 and Dec 13 2012 Dec 20 2012 Dec 24 2012 Jun 22 and Jun 28 2012 Jul 5 2012 Jul 9 2012 Dec 14 and Dec 20 2012 Dec 28 2012 Jan 2 2013 Jun 29 and Jul 5 2012 Jul 12 2012 Jul 16 2012 Dec 21 and Dec 27 2012 Jan 4 2013 Jan 8 2013 Refund Inquiries This is the projected date that the refund will be direct deposited or mailed It may take up to 5 additional days for the financial institution to post the refund to your account or for mail delivery di You can check the status of your refund 72 hours after IRS acknowledges receipt of your e filed return For the fastest information go to www irs gov and click on where s my 9 Or call 1 800 829 1954 or 1 800 829 4477 refund Publication 3189 Rev 11 2011 Catalog Number 26657
66. 40 A 8896 1040 SS PR 8900 1040 Sch C EZ 8903 1040 Sch F 8906 1040 Sch H 8907 1040 Sch J 8908 1040 Sch L 8909 Oe 8910 1310 8911 2106 EZ 8912 2120 8914 2210 F 8917 7350 8919 2439 8925 2555 8930 555 EZ 8931 3468 8932 3800 8933 3903 8936 4136 9465 4137 970 Ss 982 4563 Fom T 4684 409R 2 W 2PR 4791 WC 4835 W 2GU 4952 4970 4972 5074 5329 5405 rota Phase r 126 Grand Total Phase I and III 149 145 Exhibits Exhibits 146 GLOSSARY Glossary amp Definitions of Terms Accepted Return An electronically filed Federal or state return that meets all of the requirements set forth by the IRS or the state and has been acknowledged by the IRS or the state as accepted ACK FILE Acknowledgment file A file sent by CCH that indicates which returns were accepted or rejected for specific reasons Admin Administrator the primary managerial user name for a program or web site the admin user has control over other users such as adding deleing or modifying user names and managing files Admin User password Alternative VITA TCE Site Operating Model A model that delivers services using two locations for return preparation one for intake of information and one for preparation of the return Preparation is done through communication with the taxpayer after the intake site confirms the taxpayer s identity Specific requirements must be met in order to utilize this model Contact the local territory for more inform
67. 995 532 01102992 038 O 01102992 286 C 01103992 038 C 01103992 286 C 01104992 038 C 01104992 286 C 01105992 038 C 01105992 143 D 01106992 038 C 01107992 038 C 01108992 038 M 01109992 038 O 01110992 038 Select All Wide Format Figure 25 If you select more than one user name each users list of returns appears consecutively 109 Tax Wise Filing Season 6 Select the return s you want to restore from each user name and click OK TaxWise may display the Confirm dialog box similar to the following allowing to you verify that you want to overwrite the return that already exists on your computer Confirm P 267 A NEWER VERSION of Return file 1017006500 already exists on 7 hard drive Overvrite No Figure 26 TaxWise may display several of these message boxes 7 Click OK for each Confirm box that TaxWise displays 8 If you have created any customized Client Letters the restore option will place a copy into the Client Letter directory if you select Yes and automatically overwrite any existing Client Letter templates with the same name You also have the option to select No if you do not wish to restore the Client Letter templates on the system that you are restoring returns to Information i x C 93 Client letter templates exist in backup Do you want to restore them Doing so will overwrite any 1 existing letters with the same name Figure 27 TaxWise Filing Season 110 TaxWis
68. A IRS Tax Year 2011 VOLUNTEER e file Administration Guide How to Get Technical Updates Updates to the volunteer training materials will be contained in Publication 4491X VITA TCE Training Supplement mid December To access this publication in the upper right hand corner of www irs gov type in Pub 4491X in the search field During the tax season Volunteer Tax Alerts will be issued periodically Type volunteer alerts in the search field to access all tax alerts YM IRS Volunteer Standards of Conduct VITA TCE Programs The mission of the VITA TCE return preparation programs is to assist eligible taxpayers in satisfying their tax responsibilities by providing free tax return preparation To establish the greatest degree of public trust volunteers are required to maintain the highest standards of ethical conduct and provide quality service All VITA TCE volunteers whether paid or unpaid workers must complete the Volunteer Standards of Conduct Training and sign Form 13615 Volunteer Standards of Conduct Agreement prior to working at a VITA TCE site In addition return preparers quality reviewers and VITA TCE tax law instructors must certify in tax law prior to signing this form This form is not valid until the site coordinator sponsoring partner instructor or IRS contact confirms the volunteer s identity and signs the form As a volunteer in the VITA TCE Programs you must 1 Follow the Quality S
69. CH does not guarantee performance or capability Minimum requirements provide adequate performance for many users depending inet 4 0 will be loaded during installation of the TaxWise software During installation users will be directed to a link to download net 4 0 if not already installed Strongly encourage any site planning to use TaxWise Online TWO to run the speed test link below from each computer at the site http speedtest taxwise com If the results of the speed test indicate the communication speed is less than 800 kilobytes per second TWO may not be the best product choice for your site Communication speed has direct impact on user s satisfaction with this product Slow communication speeds represent slow response time Slow response time could increase the amount of time required to prepare a return 19 Guidelines 20 e Protection of the Information e Protection of Equipment AUCH Technology comes with inherent risks E file sites are required by IRS and if applicable by local government to maintain certain taxpayer information These requirements pertain to both electronic and printed data This increases the responsibility of all volunteers and partners to be vigilant in protecting the information Protection involves the physical protection of the equipment used as well as the protection of the electronic data Protection of the Information 1 Printed media Ensure printed documents containi
70. Computers Some sites choose to delete returns from non transmitting computers to prevent disclosure This is not required and is at the discretion of the site coordinator and e file administrator Returns can be deleted from non transmitting computers using the TaxWise Explorer described later in this document Do not delete returns that have been backed up until you are sure that the backup CAUTION disk can be restored to the transmitting computer Transmitting Returns Volunteer sites must originate the electronic submission of the return as soon as possible after the electronic return is signed by the taxpayer s The site coordinator is responsible to ensure that stockpiling of returns does not occur Stockpiling refers to waiting more than three calendar days to submit the return to the IRS once the preparer has all necessary information for origination receipt of Forms W 2 W 2G 1099 R signed 8879 Individual income tax returns must not be electronically filed prior to the preparers To transmit Federal and or state 1040 e files or extension e files you must be working in the 1040 Individual package The steps to transmit returns are as follows e Go to Communication in the menu on the left of the Home Page e Select Send Federal State returns e Returns to File window will open e Select Send Returns to the Electronic Filing Center e Click on Send e Select all returns listed by clicking the Select All button
71. D writer you must remember 3 things 1 You must use a CD RW to perform a backup within TaxWise You cannot backup to a CD R from within TaxWise because it does not recognize it as a drive 2 The CR RW must be formatted as a Direct CD 3 The CD RW must be inserted into the CD Rom drive before you choose to backup If using CD R media you can backup returns to a directory on your hard drive and then burn the backup files to CD using your CD creation software However we cannot offer support for this due to the many different programs available Refer to your CD creation software vendor for documentation or help with this process If you re using Windows XP this task is easier When you insert a blank CD into your CD burner Windows opens a dialog box asking if you want to open a writable CD folder If you do this you can drag and drop files and or directories you want to burn into the folder Windows XP makes a copy of these files in a special staging area this could require a lot of disk space until it is time to burn the CD At this point you can still change your mind about any of the contents in the folder Simply select and delete any files or directories you don t want copied They are removed from the staging area only and your original files are not deleted To burn a TaxWise backup to CD you ll need to find the location on your hard drive where you saved the backup then drag the following files to the writable CD fo
72. Exhibit 12 Sample IRS Acknowledgement Report 140 Exhibit 13 Form 8453 U S Individual Income Tax Transmittal for an IRS e file Return cccccceeeeeeceeeeeeeseeeeeees 142 Exhibit 14 MeF FOrmS n noannnnnonnennnnnonnnnnnnnnnenna 145 F Fixing and Resending Rejected Returns 84 Form 8458 U S Individual Income Tax Declaration for an IRS e file Return 35 Form 8633 Application to Participate in the IRS e file Program ssec 125 Form 8879 IRS e file Signature ee 136 Form 13614 C Intake Interview amp Quality Review Sheet AA 131 G General Guidelines cccccsseecceeeceesseeeeeeeeeees 11 H elle lu 7 l Installation of State Goftware 50 63 64 Installing TaxvuWlee AAA 37 K Knowledge Base A 67 121 147 L Laptop Gatetv Gecuritvy 28 M Mission Gtatement 1 Multiple EFIN S AAA 20 47 Modernized ee 8 148 Minimum Operation System Requirements 16 Modifying Users TWO A 96 N Networking sssssssssssessssssrnnnrnssseserernnnnn 25 38 146 New Users TWO kinatia 94 96 0 Ordering Software A 17 54 Index P Passwo dS 2 iis inao iietra niii 8 60 Password Heset AEN 106 PMSD Portable Mass Storage Devices 89 146 Post Filing Season Procedures 89 Practitioner DIN 29 30 146 Prior Year Carry Fonward 9 65 67 Prior Year Software EFINs amp Registration EE ndara iiaea a eten 48 Print Packet Defaults AAA 56 Bull 110 Printer Setup Tab ceceeceeeeeeeeeeeee
73. For company name field enter your site name as shown on Form 8633 e Do not complete the Federal EIN box e Click Next e If you are using TaxWise on a network select the Save as Workstation Defaults check box to ensure that all of your settings carry over to each workstation on the network 73 Tax Wise Pre Filing Season General Tab Setup Options Company General Printer Setup Color Setup 1 Network options No Network My computer is a single user machine NOT attached to others C Network My computer is a single or multi user machine ATTACHED to others 2 E File ID Current Declaration Control Number DCN E Current Met Submission ID 3 Do you want TaxWise to automatically number your client invoices DoNOT auto number Auto number each invoice ONLY on MY LOCAL COMPUTER even if am attached to a network Ce Auto number ALL invoices making each UNIQUE across the entire network 4 Miscellaneous options Enable Auto Complete for entries with history lists Automatically display history lists V Display User Defined and Auto Populated history lists Prompt before closing TaxWise TI Save as Workstation Defaults Cancel Help Figure 2 e If the site uses a network see Installing TaxWise to a Network covered previously and check Network under 1 above e The DCN default is 1 If you load TaxWise on more than one computer with the same EFIN you must use a different starting DC
74. ITA TCE Computer Loan Program 139 Exhibit 11 Sample e File Submission Report AE 140 Exhibit 12 Sample IRS Acknowledgement Report Met 141 Exhibit 13 Form 8453 U S Individual Income Tax Transmittal for an IRS e file Return 0 00 143 Exhibit 14 MeF Forge ger ege EES DEENEN aE oaea aa aE EA 145 Glossary ea e aeaa a a a a aee a a e aea aaae aa a a Eaa E 147 lae ES EE 153 Form 13614 C Intake Interview amp Quality Review Sheet Form 13615 Volunteer Standards of Conduct Agreement Quality Site Requirements Form 8879 Record Retention Guidance Modernized e File MeF e Amended and Prior Year Returns in MeF Advantages of MeF Topics for Both TaxWise Online TWO and TaxWise e Chat Live Support e Passwords e Pre set Defaults e Relational EFIN e Support Site Enhancements e Practice Lab e Enhancements to the Software TWO e Improved Security e New for TaxWise Online TaxWise e New for TaxWise e TaxWise Users Can Switch to TWO Facilitated Self Assistance Model e FAST Free Assisted Self Service Tax Preparation NOSVAS ONITI4 HO SHEI HOI Highlights for Filing Season Form 13614 C Intake Interview amp Quality Review Sheet All VITA TCE sites are required to use Form 13614 C Intake Interview amp Quality Review Sheet Form 8158 Quality Review Sheet is no longer available The electronic Form 13614 C available through the TaxWise software interview module may be used in lieu of the paper Form 13614 C
75. Income Tax Returns e IRS Publication 3112 Application and Participation Package e IRS Publication 4299 Privacy Confidentiality and Standards of Conduct A Public Trust Other references not available at www irs gov e IRS Publication 4012 Volunteer Resource Guide e 2011 TaxWise Reference Manual Comes with the TaxWise software package e 2011 TaxWise Online Reference Manual Comes on the TaxWise CD Other Web Resources e Partner amp Volunteer Resource Center Page at www irs gov To get useful information invaluable during the filing season such as Quality Alerts What s Hot Tax Tips Frequently Asked Questions etc go to www irs gov in the search box type volunteer resource center e TaxWise Knowledge Base and Hot topics at the TaxWise Support site are useful reference tools These topics are available at www taxwise com under the Support tab e TaxWise Training is available through TaxWise Practice lab which can be accessed through the link amp learn website contact your SPEC Relationship Manager if you have any questions 123 Exhibits Exhibit 2 Who Do I Contact 1 Hardware Problem e If IRS loaned equipment VITA TCE sites should contact the Enterprise Service Desk Help Desk at 1 866 743 5748 e H partner owned equipment contact partner IT function 2 Software Problem e If TaxWise software contact TaxWise Volunteer Support at 1 800 411 6391 e If operating system software on IRS loaned
76. N for each computer to prevent duplicate DCN s On computer 1 set the DCN to 1 000 On computer 2 set the DCN to 2 000 On computer 3 set the DCN to 3 000 Use this DCN numbering procedure for all additional computers in your site This does not apply if you are networking the site e Miscellaneous Options Only the Display User Defined and Auto Populated history lists box should be checked Click Next Tax Wise Pre Filing Season 74 Printer Setup Tab Setup Options Company General Printer Setup Color Setup 1 Please select a default printing method 2 Select a default printer for Ce Windows Standard for the most common printers Retums Reports se PCL Use this method if you are experiencing e Ir sl printer problems Check printing x E ent to the printer Fei Label printing x 3 Options Check each option that you would like activated Print blank page after EACH tax return JV If you have more than one print each EFIN on separate report pages IT Print EACH rejected SSN on a separate page Jh Automatically print form 9325 as each IRS tax return is acknowledged J Automatically print acknowledgments Save as Workstation Defaults Cancel Help Figure 3 e Select Windows Standard for the most common printers e Select a default printer by clicking the down arrow and select the printer installed with your computer Also make sure the printer is set as de
77. PEC Territory Office Lines 1 e amp f Business location address telephone number and fax number gt Volunteers Partners should enter the full address telephone number if applicable and fax number if applicable of the physical location of the site not the volunteer s personal residence No P O Box numbers should be entered in this field Volunteers Partners need to pay close attention to the next line Line 1g for information Line 1 g Mailing address if different than business location address gt Volunteers Partners should enter the SPEC Territory office mailing address Caution If mailing address line is left blank on an application the application system will automatically populate this line with the business address information contained on Lines 1e amp f 129 Exhibits Exhibit 5 Completed Sample of Form 8633 and Instructions Page 4 Line 1 h Is firm open 12 months a year gt Check the applicable box YES or NO indicating whether their site is open 12 months a year If the answer is NO enter the physical address and telephone number of the the SPEC Territory Office NOTE The year round address field is not populated by the Third Party Data Store TPDS an IRS database that houses Electronic Return Originator ERO information to use once the mailing address 1g is no longer active It is currently used to indicate the physical location for required IRS e file record keeping purposes Line 1
78. Returns for Multiple EFINs e Prior Year Software EFIN and Registration Codes e Setting Tax Form Defaults e Most Commonly Linked Forms and Schedules e User Name and Password Security e Setting Print Packet Defaults e Downloading Federal Updates e Downloads and Updates of State Software e Transferring Federal and State Updates to Non Transmitting Computers e Restoring Prior Year Data e Prior Year Carry Forward e Support Site Knowledge Base e TaxWise Staff Support NOSVWAS ONT 204 ASIMXVL System Requirements for TaxWise Tax Year 2011 Products Recommended System Requirements For professional results we recommend the following for most TaxWise products e Microsoft Windows XP 32 bit or 64 bit with the latest service pack or Windows Vista SP2 or higher 32 bit or 64 bit e 2 0 GHz processor or higher e 2 GB or more of RAM e 1 GB of available hard drive space per tax year e 32 speed or higher CD ROM Drive e Super VGA 1024 x 768 High Color 16 Bit display or better e Microsoft Internet Explorer 7 0 with the latest service pack e A high speed Internet connection DSL cable modem or T1 T3 e A file backup system backup tape removable hard drive CD R DVD R or similar e PCL6 compatible printer e Ethernet network card required for network installations only e Adobe Reader version 8 1 or higher For the best printing results use a laser printer Ink jet printers can be used but they may print slowly Pa
79. SIDN field Enter the SIDN e Click in Firm Name Type Site name as shown on Form 8633 e Be sure the Print Signature box is checked This will print your site information on the signature line e Click in Firm Address Type in site street address e Click in EIN Press F3 to remove the red No data to be entered in this field e Click in Zip Code Type in site zip code e Be sure IRS Only box is checked this will change the P to an S in the PTIN field e Press F10 to save and move to next form TaxWise Shortcuts F1 a TaxWise Desktop function key in TaxWise F1 opens TaxWise Help F2 a TaxWise Desktop function key in TaxWise F2 saves the return F3 a TaxWise Desktop function key in TaxWise F3 makes an entry estimated F4 a TaxWise Desktop function key that opens a drop down list F5 a TaxWise Desktop function key in TaxWise F5 opens the TaxWise calculator F6 a TaxWise Desktop function key in TaxWise F6 opens a second form F7 a function key in TaxWise F7 opens the Return Query which allows the preparer to viewreturn data such as basic taxpayer information tax due or refund and return status F8 a TaxWise Desktop function key in TaxWise F8 overrides a calculated entry F9 a function key in TaxWise F9 links to a supporting form F10 a TaxWise Desktop function key in TaxWise F10 moves one level up in the program F11 a TaxWise Desktop function key in TaxWise F11 o
80. Signature Authorization E Department of the Treasury gt Do net send to the IRS This is not a tax return 2QO 1 1 Internal Revenue Service gt Keep this form for your records See instructions Declaration Control Number DCN Taxpayer s name Social security number Spouse s name Spouse s social security number Tax Return Information Tax Year Ending December 31 2011 Whole Dollars Only Adjusted gross income Form 1040 line 38 Form 1040A line 22 Form 1040EZ line 4 Total tax Form 1040 line 61 Form 1040A line 35 Form 1040EZ line 10 Federal income tax withheld Form 1040 line 62 Form 1040A line 36 Form 1040EZ line 7 Refund Form 1040 line 74a Form 1040A line 43a Form 1040EZ line 11 Form 1040 SS Part line Ver Amount you owe Form 1040 line 76 Form 1040A line 45 Form 1040EZ line 12 5 Part II Taxpayer Declaration and Signature Authorization Be sure you get and kbp a copy of your return Under penalties of perjury declare that have examined a copy of my electronic individual income tax return and accompanying schedules and statements for the tax year ending December 31 2011 and to the best of my knowledge and belief it is true correct and complete further declare that the amounts in Part above are the amounts from my electronic income tax return consent to allow my intermediate service provider transmitter or electronic return originator ERO to send my return to
81. User Guide Ready to File Ready to Review Edit Return Stage Options Figure 11 Allowing a User to Create Unique Defaults Tax Form Defaults created in the Admin user will be copied to all existing users as well as newly created users unless the user is in a group whose users are that is permitted to create and modify their own tax form defaults Newly created Users are automatically assigned to the SuperUser group and are no longer allowed to create or modify their own tax form defaults To allow a user to create their own unique defaults an ERO must setup a new group with this authority Security Manager is used to establish new groups with specific authorities and to assign users to the different groups 87 Tax Wise Pre Filing Season Establish a New User Group e Open TaxWise 2011 and select the Admin user e Select Tools then Utilities Setup Options e In the Utility Program select Setup then Security Manager e Select the Groups tab e Select New e Create a name for the new group e For description use Users allowed to create unique defaults e Select all the actions you want for this user group including Edit Tax Form Defaults and hold the Shift key while clicking on the last item This selects all items on the list You can highlight the first item by clicking on it then scroll down to the last action e Click on Add to transfer all these ac
82. Year original Adjusted Gross Income or Prior Year PIN which are used to authenticate the taxpayer Setup File The file SETUP in the UTSO8 directory This file contains information about how your program and computer are configured It may be changed by opening the Tools menu then clicking Utilities Setup Options SIDN The Site Identification Number is a number assigned to each volunteer site for identification purposes by the IRS This number must be recorded on all tax returns to obtain credit for return preparation Site Coordinator The person responsible for program coordination and various administrative duties associated with managing a site Solution Database A searchable database of TaxWise information which can be accessed via the CCH Customer Support Web site Includes solutions to common problems IRS addresses and other useful tips Submission ID through MeF The unique number assigned to a tax return that will be electronically filed 149 Glossary SSN Social Security Number A nine digit number issued by the Social Security Administration Tax Form Defaults The master file under each user name that contains the default values that every tax return should include when it is created Opened from the Tools menu Edit Tax Form Defaults TaxWise Desktop Product Formerly Client Server Based Software This TaxWise software is non web based and is designed to be used with or without interne
83. a problem connecting to the network drive Right click on your TaxWise desktop shortcut Select Properties and check that the Target and Start windows on the Shortcut tab point to the proper locations Starting TaxWise e Double click the TaxWise icon on your desktop e Set Caps Lock key Tax Wise Pre Filing Season 72 Setup for TaxWise If the setup screens do not come up automatically e Select user name Admin e Do not enter a password e Click OK e If a screen appears with various tax packages only 1040 package is authorized Click on the box for Do Not Auto Show Click OK e Go to Tools e Select Utilities Setup Options e Select Setup e Select Setup Options Company Tab Setup Options Company General Printer Setup Color Setup EFIN Electronic Filing Identification Number or Customer ID Your company s contact name Your company s name fiohndoetaxes Your company s street address Smathisd Your company s city state zip code fomega3016 tt ss S Your company s telephone number 706 555 1212 Your company s Federal Employer s Identification Number EIN if you have one Name of your company s Service Bureau if applicable Your company s Merchant Services Client ID Save as Workstation Defaults lt Back _ Cancel Help Figure 1 e Enter your EFIN e Enter the contact name site name site address and contact telephone number
84. age on which users enter their user name and password to gain access to the TaxWise program Includes links to information about using TaxWise forms training materials Customer Education TaxWise Customer Service and tax related web sites Major Update An update that is required to be loaded by IRS TaxWise Software Users A major update could include items such as tax law updates changes to the electronic file record layout etc Menu Command A command listed on a menu that activates a certain feature of the program Minor Update An update thatis not required to be loaded by IRS TaxWise Software Users Aminor update could include items such as banking small user interface changes and enhancements Minor updates will only be posted to the CCH Customer Support site and accessible by Internet users However minor updates are included in the next major update Modernized e file MeF This transaction based system allows tax return originators to transmit returns electronically to the IRS in real time improving turn around times Network A series of microcomputers linked together Networks may share a common file server or be peer to peer depending on the operating system Option Button A circular button on a window that allows you to select one of a mutually exclusive set of choices Override Feature used to enter another number or word in place of the value automatically calculated MUST BE USED WITH CAUTION Passw
85. age will allow you to add a form to your return Search Column Type Descnption Add Interview Primary Interview Sheet Add 1040 Wkt1 Primary Social Security Other Income Worksheet Add 1040 Wkt2 Primary Student Loan Education Worksheet Add 1040 Wkt4 Primary Foreign Earned Income Tax Worksheet Add _ 1N40A Pa 1 Primary _ US Individual Income Tax 1040A Pa 1 https twonline taxwise comfAddForm aspx J Trusted sites e Click the Add A Form button to load any additional forms e Click Close on the tool bar Now you are ready to assign this Return Template to your users 49 Tax Wise Online Pre Filing Season Assigning the Return Template In most cases selecting the template as the default is all that is required The default template will be used for all new returns created by any user If there is more then one template set up for different reasons then click Assign to assign Users to templates If Users are not assigned to a template TWO will assign the User to the Default Template e Select Assign on the toolbar e Select the newly created return template e Select users e Click Assign e Click OK to confirm e Click Close e Click Home on the toolbar User Defined Return Stages Return Stages must be created by the ADMIN user and will be accessible to all other users Return Stages can be used to mark and follow the process of the returns created by users at the site
86. al EFIN Process The relational EFIN process allows partners who operate multiple sites to keep informed by accessing the production reports available at support taxwise com for all the sites they support Each individual EFIN can only be included in one Relational EFIN process Multiple levels of supervision can not include the same EFINs How it works Partners with oversight or management responsibility for multiple volunteer sites can have their EFIN flagged for the relational EFIN process for each of the sites Once identified for the relational EFIN process the partner can access reports through the Internet at support taxwise com using their EFIN process individual return data through the use of the relational EFIN process Failure to secure taxpayer consent prevents the return from electronic filing In order to achieve this the Regional Office Consent form is used CCH SFS the developer of TaxWise software requires taxpayer consent to share Highlights for Filing Season 10 e Support Site Enhancements Email and Text Message Alerts You can now receive instant notification via e mail or text message to your cell phone when the Support Center is updated with new information Simply click the Subscribe link in the header on the home page This will take you to the Subscription Settings page where you can select the alerts you want to receive This feature is available to all user types Administrators Managers and Users
87. all associated files except the db files e Move Use this action to move tax returns and other files from one user to another that comes with the software For more information on TaxWise Explorer refer to the TaxWise Reference Manual TaxWise Reports The TaxWise Reports menu item provides a variety of reports that are useful for management of the site To see a list of reports open the Reports menu item and choose the Reports List For descriptions of most reports click the Help button on the Select a Report to Print dialog box Then find the 1040 Report Descriptions under See Also By default reports are printed to the screen for viewing with the option to print to the printer for a paper copy User reports can also be created For more information see the TaxWise reference manual Management reports are also available on the TaxWise support site at Support taxwise com The TaxWise Client ID is required to access the TaxWise support site The TaxWise support site includes the TaxWise Report Server Using this server it is possible to schedule preparation of reports The user can then return to the web site normally about 4 hours and download spreadsheet files containing the prepared reports You can schedule online reports in TaxWise You must have Internet access to pull these reports See information below e Open TaxWise 2011 e Click on the Customer Support tab e Enter the TaxWise Client ID Username
88. aster Template from the drop down list to base the new template on Once you have created more than one return template you can choose from the drop down list to create a new template based on one you have already created Modifying Return Templates CCH Small Firm Services has pre loaded a return template called Master Template This has most of the required forms as identified in the publication It is recommended that the Master Template be used for new templates The pre set defaults included in this template are 1 Main Info Sheet Required fields e Appropriate form to Use 1040 e Taxpayer s name address phone number date of birth and occupation are designed as required fields e Are you excluding Puerto Rico income is checked No e Return Type E File Only e Third Party Designee is checked No e Self Select and Practitioner PIN s section ERO Pin is entered for Self Select A Practitioner PIN of 98765 e Box is checked for Using the Practitioner PIN method for e filing this income tax return e Box is checked for The Income Tax Return e IRS only box will be checked in the Preparer Information section e Preparer s Use Fields section boxes 11 and 12 are populated for Language and Disability questions 47 Tax Wise Online Pre Filing Season wesch sch _ E 13 14 15 16 EE OT dy 1040 Worksheet 1 Social Security Schedule A Detail linked to the Sc
89. ation about this model Backup The process of transferring or copying information from your computer onto PMSD Portable Mass Storage Device Batch A single transmission consisting of the electronic data from single or multiple tax returns Baud Rate The measure of speed at which data is transmitted over a telephone system by a modem Chat live Chat live with the TaxWise IRS Support Team They cannot discuss specific taxpayer information but can help with software questions Client ID the unique identification assigned to a customer by TaxWise It is used by TaxWise and TWO users to access the TaxWise support site Default Values Entries that are automatically brought into a new tax form These values may be set up for each user using Edit Tax Form Defaults on the Tools menu These entries are stored in a master file under each user name for each package in TaxWise Designated Quality Review This is the preferred quality return review method It employs a certified volunteer performing a review of the returns prepared at a site to ensure accuracy and completeness The Designated Quality Reviewer should be one of the most experienced persons at the site and should have the following skills e In depth knowledge and understanding of tax law as well as e file software if applicable e Properly trained and certified at the Advanced Level or the maximum level for preparing returns at the site e Ability t
90. ation should be properly disposed of once it is no longer needed Proper disposal consists of shredding burning or destroying PMSD containing personal sensitive information for security purposes See Publication 4299 for more information There are two options for retention Each partner and local IRS SPEC Territory office will discuss and determine which method is used Option 1 The partner is required to store the above until the end of the calendar year in which the return was filed Appropriate disposal methods such as shredding or burning of paper records and physical or magnetic destruction of disks should be used to dispose of data at the end of the calendar year Option 2 The partner will ship the second copy of Form 8453 with attachments IRS Acknowledgement Reports and a PMSD of all electronically transmitted returns if using the Desktop version of the TaxWise software to their local SPEC Territory Office Prepaid labels are available from your local SPEC office e Prior to committing to Option 1 the SPEC Territory office will evaluate the level of security afforded documents while in the partner s possession Sufficient security is required to prevent unauthorized access to the data The IRS SPEC Territory office will determine if Option 1 is approved after the security is evaluated IRS Publication 1345 Handbook for Authorized e file Providers of Individual Income Tax Returns provides instructions to Electronic Return Orig
91. ave at least eight characters and include numbers or symbols The longer the password the tougher it is to crack A 12 character password is stronger than one with eight characters Avoid common words some hackers use programs that can try every word in the dictionary Don t use your personal information your login name or adjacent keys on the keyboard as passwords Change your passwords regularly at a minimum every 90 days Don t use the same password for each online account you access Tax Wise Pre Filing Season 70 Installing TaxWise Software Product e Verify that you have permission to load software to your computer e Close any programs you have open Suggest that you turn virus protection off for non IRS computers e Insert the CD in the CD ROM drive e Normally the program will start automatically If not click the Start button select Run and type the following CD ROM drive letter Startup e g D Startup Click OK e On the main menu screen click Install e The Choose Setup Language screen will be shown Click OK to accept English or change as needed e Click TaxWise 2011 If you have the prior year files loaded on your computer you will be asked about bringing forward prior year data Answer yes or no according to your own needs e Click Yes to Product Agreement e Choose a drive letter to install to Normally this is drive C Click Next e S
92. ayer prior to the taxpayer leaving the site All sites must complete Form 13614 C Section C after completing the quality review process The electronic Form 13614 C Section C available through the Tax Wise software interview module may be used in lieu of the paper Form 13614 C Each site may have different procedures for conducting quality reviews There are several types of quality reviewers designated reviewer preferred method peer reviewer or a self reviewer 17 Guidelines As stated previously one of the following quality review procedures can be used Designated Reviewer someone other than the preparer reviews the return preferred method e A quality reviewer goes to the computer used by the preparer to quality review the return The quality reviewer examines the return on the computer screen using Form 13614 C Section C and source documents The quality reviewer and the taxpayer participate in verifying that the tax law is correctly applied based on the interview and all supporting documentation and the return is free from errors The quality reviewer may also ask the preparer additional questions during the quality review Or e The preparer who completed the return prepares a backup of the return on a PMSD Portable Mass Storage Device if no LAN Local Area Network is being used at the site The PMSD and taxpayer records are then transferred to a quality reviewer Alternatively sites may print the return along w
93. c VITA TCE AARP Site Name and SIDN e Business location address Country Street City State ZIP Code Country Code Site Location f Business telephone number Fax Number g Mailing address of the Firm if Country Street City State ZIP Code Country Code different from the location i W address only street or P O box Territory Office Mailing Address h Is the firm open 12 months a year Yes No Iw Address Telephone number If you answer No please give address and telephone number that are available 12 months of the year Territory Office mailing address if site not open for 12 months i Primary Contact Name Title E mail address optional first middle initial last Partners Name and Contact Information Phone Number Fax Number j Alternate Contact Name Title E mail address optional first middle initial last Territory Office and phone number Phone Number Fax Number 2 Please answer the following questions by checking the Yes No 3 you are a Not for Profit service check the one box that applies appropriate box or boxes below Iva TAC Tax Assistance Center a Will you originate the submission of electronic returns TCE c ling for the Elder to the IRS Electronic Return Originator Tax Counseling for the Elderly Military Base Employee Member Benefit b Will you file as a Reporting Agent for Forms 940 941 as defined in Revenue Proce
94. cial Security Administration at 1 800 772 1213 to correct the Social Security Administration records It takes approximately two weeks for this information to be updated in the IRS s files as well You can then re transmit the return electronically TIN XXX XX XXXX DCN XXXXXX XXXXX Form Reference RET1040 Copy number 1 Sequence number 940 Error code 372 Form 1040 1040A When Child Tax Credit SEQ 0940 SEQ 0955 is significant at least one Eligibility for Child Tax Credit SEQ 0178 0188 0198 0208 0218 must equal X Exhibits 142 Exhibit 13 Form 8453 U S Individual Income Tax Transmittal for an IRS e file Return Declaration Control Number DCN 0 0 1 IRS Use Only Do not write or staple in this space om 8493 Department of the Treasury Internal Revenue Service OMB No 1545 0074 2010 U S Individual Income Tax Transmittal for an IRS e file Return For the year January 1 December 31 2010 gt See instructions on back Your first name and initial Last name Your social security number A Use the B If a joint return spouse s first name and initial Last name Spouse s social security number IRS label E Otherwise L please Home address number and street If you have a P O box see instructions Apt no print or Vir p A Important A type You must enter City town or post office state and ZIP code your SSN s above mom
95. ckup and click OK TaxWise displays the Select User dialog box Select User Select All Figure 14 101 Tax Wise Filing Season 3 Select the user name s whose returns you want to back up and click OK You can also use the Select All button in the lower left corner To select multiple names press and hold the Ctrl key and click the names TaxWise displays the Backing up from dialog box Backing up from C UTS10 USERS Guest 1 61 C 01103992 286 C 01104992 038 C 01104992 286 O 01105992 038 01105992 143 7 01106992 038 C 01107992 038 O 01108992 038 C 01109992 038 C 01110992 038 C 01111992 038 O 01112992 038 O 01113992 038 C 01114992 038 TC 01115992 038 O 01116992 038 Select All Wide Format Figure 15 The list displays the selected users consecutively You can mark the Wide Format box to show detailed taxpayer information if you need to back up specific returns 4 Select the returns you want to back up from the list by doing one of the following e Click each individual file to be included in the backup and click OK e To choose a list of sequential files click the first one press and hold the Shift key and click the last one and click OK e To choose a list of non sequential files click the first one press and hold the Ctrl key and click additional files and click OK e Click the Select All button 5 Click OK 6 If you selected multiple user names repeat step 4 If thi
96. d e A strong password should have at least 8 characters and include numbers or symbols The longer the password the tougher it is to crack A 12 character password is stronger than one with 8 characters Avoid common words some hackers use programs that can try every word in the dictionary Don t use your personal information your login name or adjacent keys on the keyboard as passwords Change your password regularly at a minimum every 90 days Each User should have their own unique User Name and unique password Don t use the same password for more than one user e Do not post the passwords on or near equipment Do not put passwords in an automatic script routine or program e Sign off or lock equipment when not in use Use screen savers and automatic computer lock out after a preset period of inactivity e Ensure information is not accessible to general computer users that share equipment The diligent use of strong passwords will protect against unauthorized access to taxpayer information Operating System Passwords All sites using computers to prepare returns are to protect access to the operating system with a password that uses strong password configuration Strong passwords are identified as a minimum of 8 characters in length and consisting of alpha numeric and symbolic digits Passwords should be changed periodically during the filing season Tax Preparer Unique User Names TaxWise software requires volun
97. d Zip code Phone Email address Fax Non paid indicator Figure 8 Be sure the Print Signature box is checked This will print your site information on the signature line notifying the volunteer Corrective action should then be taken to add the SIDN prior to creating the e file If the SIDN is not entered on the tax return Diagnostics will reflect a Warning e No other information is needed in this section Exception for some states if your state requires that a date be entered in the date field to the right of the preparer s name field select this field and press F3 Form 8879 Practioner PIN Program Type in your EFIN at the top of Form 8879 US 8879 IRS e file Signature Authorization Your EFIN HEEL Taxpayer RES SSN MEE EEE Eee ci EE 83 Tax Wise Pre Filing Season e Scroll to Electronic Return Originator ERO Information at the bottom of Form 8879 Electronic Return Originator ERO Information ERO s ID Also paid preparer Date 06 20 2011 SSN PTIN 12345678 Self employed O ERO signature Print signature Firm s name VITA EIN Firm s address 1 Any Street Phone 555 555 5555 Zip code 30144 KENNESAW GA IRS only This facsimile form is not approved for filing directly to the IRS Print IRS form using Print Return or Print Current Form Figure 10 e Click in SSN field Press F3 to remove red No data to be entered in this field e Click in PTIN or
98. d number of reports available for users Reports Run Reports from the Reports menu inside TaxWise or from the TaxWise Support Site Wider variety of reports available for users due to the ability for sites to create their own custom reports Client Letter Limited client letters Client Letter Wide variety of client letters Training Year round training via https twonline taxwise com training Training Year round training via the Training user name Enhancements and Key Features of TWO e Entry level context sensitive help will be available for a majority of the entries throughout the tax forms e Time out reminder will display 5 minutes prior to the mandatory 20 minute logout process e Enhanced method of deleting forms from a return through a Delete Form window e Enhanced diagnostics by moving the split screen to the top of the window to more closely mimic desktop A print return link has been added to the window when the e file has been created replaces the close this return link e The Override feature can be disabled at the preparer level e Added additional hot key functionality F1 Opens program Help F3 Toggles between required not required F8 Toggles the override feature F9 Displays link dialog box Ctrl D Run Diagnostics Ctrl E Moves the cursor to the next required entry Ctrl I Inserts a blank row on the Interest and Dividends stat
99. d Return An electronically filed Federal or state return that does not meet the requirements of the IRS or the state and has been rejected by the IRS or the state and cannot be considered as filed Relational EFIN A relational EFIN is only a management reporting tool It allows partners who operate multiple sites to keep informed by accessing the production reports available at taxwise com for all the sites they support Required Entry TaxWise entries that are required for E filing or that have been marked as incomplete by the preparer TaxWise color codes these entries in red Restore The process of retrieving or copying information from a Portable Mass Storage Device Return File A file containing all tax data This file is not in a format readable by other programs RTN Routing Transit Number The nine digit identifying number assigned to banks by the Federal Reserve Screen Resolution The visual quality of the text and images displayed on a computer screen expressed in pixels The higher the numbers the better the quality TaxWise is designed to display at a minimum screen resolution of 800 x 600 pixels per inch Self Select PIN Program The Self Select PIN method allows taxpayers to electronically sign their e file returns by entering a five digit PIN The five digit PIN can be any five numbers except all zeroes The Self Select PIN method requires the entry of each taxpayer s Date of Birth and Prior
100. dated forms must be retained at the site or by the partner throughout the filing season VITA or TCE grant recipient sites and their partners must retain a copy of the form until December 31st All other sites must retain the form until the site closes Taxpayers utilizing VITA TCE site services provide personal information to the volunteers such as names addresses SSNs birth dates and bank account information Sharing this type of information makes them more vulnerable to identity theft Taxpayers should be confident when visiting your sites that their information is safe Do not openly discuss taxpayers by name in the presence of other volunteers or other taxpayers Keep the information confidential and protect it from unauthorized individuals and misuse by keeping it locked and secure SPEC s IRC 7216 Policy states that all volunteer sites using or disclosing taxpayer data for purposes other than current prior or subsequent year tax return preparation must secure the taxpayer s consent to use and disclose the data It is recommended that sites or partners maintain signed copies of the consent notice for three years For additional information on IRC 7216 please refer to Publication 4299 Privacy Confidentiality and Standards of Conduct A Public Trust All returns prepared by volunteers through VITA TCE must be completed while the taxpayer is present Do not take the taxpayer s information for completion of the return outside the p
101. dates will be downloaded to your computer before the communication session ends If you do not have any returns to process e Logon with user name or Admin e Click on Communications e Select Get Acks Mail and Updates e Select Get Fed State Acks Updates from Electronic Filing Center e Click on the Get Button Processing Acknowledgements e When the communication session ends click OK e A screen will appear listing the available files E mail files federal acknowledgement files and state acknowledgement files will be available Files viewed in the past will have a blue check by the filename e Select the files to process To select all files click on the first file hold down the Shift key and click the last file To select certain files hold down the Ctrl key and click on each file that needs to be viewed e Click OK e Click the Details button to display the full acknowledgement e Click the Print button to print the Acknowledgement Report TaxWise will automatically print the reject details when the Acknowledgement Report is printed e Check the Acknowledgement Report for acceptance of the federal and state returns SSNs Refund Balance Due amounts and PIN The e file Submission Report is another source to verify this information If the e file Submission Report differs from the Acknowledgement Report this is an indication there is a problem UTS Customer Support needs to be contacted for assistance The Acknowledgement Report
102. de complete information in the acknowledgement file Under the legacy processing one error code may apply to multiple types of e file error conditions Met error codes use simple wording to clarify each error that triggers a rejection e Adobe PDF Attachments MeF has the ability to include Adobe PDF Portable Document Format files with electronically filed return beginning filing season 2012 e Prior year returns MeF will allow electronic filing of prior year 1040 returns MeF will accept the current tax year and two prior tax years TaxWise started participating in MeF in 2010 therefore volunteers using TaxWise software will only be able to transmit prior year 2010 tax year returns during the 2012 tax year 2011 filing season e Year round electronic filing Returns filed through MeF can be submitted year round unlike the legacy processing which ended electronic filing in mid October PAL Beginning filing season 2012 tax year 2011 CCH Small Firm Services TaxWise will support both linked and unlinked state e file submissions for the Modernized e File program The state e file submissions will default to link for states participating in the MeF program State returns filed are held until the Federal return is accepted Unlinked state returns will be made available to the state agency at the time of submission The state processes the return without knowledge of the Federal filing status More information on Modernized e File can be located at
103. depiction of the e file Process see Exhibit 9 Guidelines 18 Recommended Minimum Operating System Requirements FY2012 Recommended Minimum Operating System Requirements for use of TaxWise Software TaxWise Desktop TaxWise Online TWO 800 MHz processor 800 MHz processor Windows XP Professional Windows XP Home Windows XP Professional Windows XP Home Edition with the latest service pack Microsoft Edition with the latest Service Pack Microsoft Windows Vista 32 bit operating systems only or Windows Vista 32 bit operating systems only or Windows 7 Windows 7 512 MB of Ram 512 MB of Ram 1 GB of available hard drive space per tax year 8X speed CD Rom 800 X 600 color monitor with 16 bit color 800 X 600 color monitor with 16 bit color video card video card 56K Internet connection Internet access High speed internet connection DSL cable required modem or 11 T3 PCL6 compatible printer PCL6 compatible printer Microsoft Internet Explorer 7 0 with latest Microsoft Internet Explorer 7 0 with latest service pack service pack Adobe Reader version 8 1 or higher Adobe Reader version 8 1 or higher Ethernet network card required for network Mouse installations only net 4 0 Required Browser Settings Security Level Medium JavaScript Enabled Dowload files Enabled on computer configuration While TaxWise may run on configurations with fewer resources C
104. der to open and print your return When you click on this link you see the File Download box as below click the Open button on this box Do you want to open ar save this file aps Name 227 99 1146 PDF z al Type Adobe Acrobat 7 0 Document 89 6 KB From ya Legal Laxwise cun Open Save requiring the print return process to start over again Be sure to select open and not save Selecting save will cause an error Once the Adobe file opens you can select to print by clicking on the Printer icon on the task bar change the print range and increase the number of copies for that page This will print the entire return To print a specific page identify the page number Select cancel to cancel the printing process 59 TaxWise Online Filing Season TaxWise Online displays the E file report The screen below is the selected return to file screen You must print this report each time you transmit It is your verification of what tax returns were transmitted and when E file Submission Report E file Submission Report TaxWise 2010 VITA Site 1 a 12 2011 EAN 460706 12 05 27PM Contact name amp number Cindy Giletrap 234 566 7789 Audt sve ls CR TIN Name Prep Agency Shield Mer Efile 1D Number XOGOH706 Mouse Mickey 00 RS AUS N 460706 00008 Grand Totals Total number of retums included in this tansmission Zoom Factor 100 2 Select the check box es beside the tax
105. dure 96 17 Reporting Agent Note If you answer No to 2b skip to 2c Check Yes in Check the individual and or business form types you will e file for er box 2c H you transmit returns you prepared 940 941 990 W1040 ETD 1041 1065 1120 1120 POL State Ack Are you currently listed on the IRS P parng Agent s File RAF for this EIN f Check the 1120 box for 1120 and 1120S Check the 990 box for If you answer NO you must SR ee 390 90 57 and 9809 Ge for additional information signed copies of your Forms 8655 for the clients for whom you intend to file returns You must also 5 If you are a transmitter software developer and checked the 940 furnish a list of your clients containing the Business or 941 box please check the software format which applies Name and EIN Agents List Will you transmit returns prepared by you or those of another se EE c Wi ERO Transmitter S We vi IH Non EDI d Will you transmit individual or business income tax return WY On line Non EDI information prepared by a taxpayer using commercially purchased software or software you provide through an on line Internet site On line Provider A Yes No 6 Has the firm to file bu tax ns or pay YYW If you answer YES please follow the instructions on tax liabilites u S Interna s Please Page 3 for Line 2d attach an expl for a Yes e
106. e Software Ordering e IRS CCH License Agreement e Exception One Base Site with Ad Hoc Visits e Exception Two One Day Sites e Exception Three Multiple Sites e TWO Template Sharing e QuickAlerts e Reports JYVMLIOS ONIYAGHO EFIN Application Process To use any professional software product you must apply to become an Electronic Return Originator ERO and receive an EFIN There are two methods to obtain an EFIN The preferred method for obtaining an EFIN is the on line e file Application This application is available at the www irs gov website via e services Each individual listed as a responsible official must register for e services prior to submitting the e file application electronically An alternate method for obtaining an EFIN is to complete and mail the paper Form 8633 Form 8633 Application to Participate in the IRS e file Program can be accessed from the IRS website at www irs gov Enter Form 8633 in the search engine to download the application mal status and possibly reassigned to another Authorized IRS e file Provider A Be aware that if your EFIN is inactive for two years it will be placed in inactive CA Accessing e Services Partners gain access to e services by using the Registered User Portal RUP through the www irs gov website Begin at www irs gov 1 Click on the Tax Professionals tab located at the top of the home page 2 Click on the e services for Tax Pros link in the menu on the left
107. e email address of the ADMIN user If the email address matches the email address on file a temporary password will be automatically emailed to that email address Use this temporary password to log in and then establish a new password for your account Facilitated Self Assistance Model FAST Free Assisted Self Service Tax Preparation is a facilitated self assistance model of tax preparation that allows computer savvy taxpayers to input their own return at a VITA TCE site Certified volunteers act as coaches assisting taxpayers with questions and helping them with computer issues that may arise Partners market the program to taxpayers as Free File VITA TCE Tax preparation software is supplied by members of the Free File Alliance a group of companies that provide free tax prep software through irs gov Sites are provided with a customized link to ensure that all accepted returns are counted towards a site s accomplishments FAST can be established as a stand alone site or co located with traditional VITA TCE services SPEC piloted FAST during the 2011 filing season to determine the feasibility of the concept and to build momentum for a larger rollout in 2012 Although the program will expand in its second year FAST will not be available in all states Check with your SPEC Relationship Manager for further details about this exciting new option for tax preparation at VITA TCE sites Highlights for Filing Season 14 e Position Description
108. e finishes restoring your return and displays the Restore Summary dialog box indicating that the process is complete W Restore Summary Return Attachments 0 Figure 28 9 Click OK If there are returns restored but the user name that contains the returns is not on the system that the returns were restored to you can select the Print button to print out the summary This will allow you to create the user using Security Manager You will need to create it just as it shows on the summary so that the returns can be accessed Information i 279 Restore complete Figure 29 10 Click OK 111 Tax Wise Filing Season If you re attempting to use a burned CD to transfer a federal or state update that you down loaded from the Internet you do not need to use the Transfer Update options within TaxWise Instead just copy the executable update file from the CD TWUPDxx EXE to the desktop of the machine that needs the update Then double click the update just as you did on the computer where it was downloaded A backup of all returns on the transmitting computer should be retained The i e file administrator should store this backup in a secure location IMPORTANT At the end of the site s day all taxpayer files should be removed from all site Wi computers that are not secure Note that erasing taxpayer return files does not remove all related taxpayer information from the computer Deleting Returns on Non Transmitting
109. eate the template then Edit and last Assign to new users Master Template Dec 9 Users 2010 Master Template 1209 Revision Tax Wise Online Pre Filing Season 48 TaxWise Online automatically displays the Main Information Sheet The yellow color of the border indicates that you are in Return Templates Any changes made to Return Templates will only affect subsequent returns Form Loaded Forms Main Information Sheet This retum can be fled on Form 1040EZ Cap Gn Wet 1040 wkn 1040 Wks Checkone Spanish forms on the screen and printed Spanish forms printed only 81040Pg1 1040 Pg2 Your first name Initial Lastname Suffix Your SSN SWSchAPg1 BSchAPg2 iffiling a JOINT return enter your spouse s BBA Detail Sal Firstname Initial Lastname if different from yours Spouses SSN SWSchB Binterest Simt Dividend Simt Mailing address BschCPg1 Name line 2 Use for care of sche Pg2 Present home address i Zip code city and state b scht Pai Email address SchD Pg2 B Sch EIC WK Telephone numbers Taxpayer BschM Daytime faw2 Evening B1099R Cell phone or fax 06251 Pg 1 Foreign phone 13614 Pg1 Birth date 38879 Age for Federal tax purposes IBRES NR Wit Summary Taxpayer s occupation zs BCT 1040 Pgt Spouse s occupation Foreign Address Foreian street address al SHEET JAg Er EE TEE ET EC Adding Additional Forms Loaded Forms e Add a Form Webpage Dialog Add a Form This p
110. ecause they have been opened after the e file was created e The E File Report screen appears listing returns to be transmitted Print this report by clicking on the printer icon and following prompts If the report does not print for any reason it is recommended that you cancel the transmission correct the printing problem and start over You are to retain copies of the e file Submission Report so they can be matched with the corresponding IRS acknowledgement reports This provides a paper trail for each e filed tax return e TaxWise will display a Confirm screen Please check your e file Submission OK to continue Click on Yes to continue sortable Excel files The e file Submission Report amp Acknowledgement reports can be saved as Note any problem returns The report will tell you they have been omitted from the transmittal file You will have to transmit them later after fixing the problem Make sure that the returns contained in the transmittal file are indeed the returns you want to send and that information listed matches the information on the signature forms If you see any returns included in the transmittal file that should not be sent for any reason you can cancel the transmission now This is your chance to catch mistakes and cancel the process if you need to e Next TaxWise will display the Electronic Filing Center screen and begin transmission The Session was Successful means that you successfull
111. ectronic portion of the taxpayer s individual income tax return for processing and the reason for the rejection cannot be rectified the site coordinator or designee must take reasonable steps to inform the taxpayer of the rejection within 24 hours If the taxpayer chooses not to have the electronic portion of the return corrected and transmitted to the IRS or if it cannot be accepted for processing by the IRS the taxpayer must file a paper return In order to be filed timely the paper return must be filed by the later of the due date of the return or ten calendar days after the date the IRS gives notification that the electronic portion of the return is rejected or that it cannot be accepted for processing The paper return should include an explanation of why the return is being filed after the due date See Exhibit 6 Sample Reject Letter 63 Tax Wise Online Filing Season Deleting Returns From the Homepage or the Return page click on the Delete Returns link The following page will be displayed showing the available returns for deletion Select the return for deletion and click the Delete button A Delete Returns Webpage Dialog Delete Returns Select returns to delete TIN Last Name First Name O 155 55 5555 Sample James O 123 45 6789 Example Jane O 144 44 4444 Sample Cynthia https twonline taxwise com DeleteReturns aspx Jf Trusted sites 4 A warning will be displayed select OK The Delete Retur
112. ed the age of 21 as of the date of the application kA Responsible Official may be responsible for more than one office or site Volunteers Partners must complete this section as follows gt Enter the name of the volunteer e file administrator site coordinator who is the responsible official gt Indicate the responsible official s title gt Enter this person s home and e mail addresses gt Check YES or NO whether this person is a U S Citizen or legal resident alien gt Enter corresponding SSN and date of birth for the responsible official and gt The responsible official must sign in the signature box next to date of birth gt Volunteers Partners must leave blank the boxes within Line 8 of this form Are you a an gt Are you licensed or bonded and gt Have you ever been assessed any preparer penalties Not for profit services and any persons identified within their applications are not required to submit a fingerprint card e Lines 9 11 Applicant Agreement name title signature and date gt Volunteers Partners should have the individual identified as the Responsible Official Line 8 of application read and agree to the Applicant Agreement enter their name title signature and date The final page of the Form 8633 references e The Privacy Act of 1974 whereas it identifies the IRS legal right under U S Code and Executive Orders to ask for the information contained on this f
113. edure 2007 40 updated information for Publication 1345 provide detail procedures and assistance for volunteer EROs As astep toward improving quality at VITA TCE sites for the 2011 filing season this publication Publication 3189 Volunteer e file Administration Guide must be available as a resource tool at all volunteer sites Site coordinators will be asked to provide proof of its availability during site reviews that will be conducted throughout the filing season As a convenience we have included an electronic copy of Publication 3189 in the TaxWise CD and recommend downloading it to your computer The Quality Site Requirements QSR include ten practices that are necessary to ensure taxpayers visiting VITA TCE sites receive quality service and an accurately prepared return The QSR s are Return Preparation Volunteer Certification Intake and Interview process Quality Review Process Reference Materials Volunteer Standards of Conduct Agreement Returns timely filed delivered OO P oh Administrative 7 Title VI Civil Rights 8 Correct SIDN Used 9 Correct EFIN Used 10 Security Privacy and Confidentiality Guidelines If you have specific questions on these requirements you should communicate with your local partnership contacts and then your local IRS SPEC Relationship Manager if applicable The IRS purchases TaxWise software for use by VITA TCE sites to electronically prepare and transmit returns Th
114. eeeeeeeeeeeeeeeeees 41 Printing Hetums aseainena eiaa 111 Privacy and Confidentiality Guidelmes 11 Protection of Information 25 Purpose Statement AAA 1 Position Description eeeeeeeeeeeeeeeeeeeeeeeeeeees 11 Q Quality Hevlew 7 12 108 121 135 R Record Retention Requirements n 28 Recordkeeping Requirements 22 29 30 Registering the Software AA 46 Relational EFIN AAA 10 37 149 Rejected Hetums 30 33 84 115 Responsible Oftcal 17 129 Restore Returns cccccsseccceeeeeesseeeeeeees 9 76 117 Restoring Prior Year Data 65 Restoring Deleted Returns AA 117 Return Backup PDrocedure 69 Return Templates ccccccceeeeeeeeeeees 96 97 98 Return Stage cccccceeeeeeeeeeeeeeeeeeee 56 101 109 Index S DOCUIMY ee dee REEE tees 25 Self Select DIN 31 Setting Tax Form Detaulte A 49 Setup Gcreens REENEN 38 SIDN Site Identification Number 49 97 Signature Methods AAA 29 State Help erir aina ginea acetate deed 107 State Returns cccccecseceeeceesseeeeeeeeeees 58 99 108 Submitting Hetums AEN 109 System Requirements Au 16 T TaxWise Explorer ccccccceeeeeeeeeeeeeeeeees 87 88 TaxWise Knowledge Dase 67 121 147 TaxWise Reports cccceceeeeeeeeeeeeeeeeees 88 89 TaxWise Software cccceeeeee 20 39 46 48 147 Timeline for the e file Process 137 Transferring Federal State Updates 65 147 Transmission of Returns f
115. elect Workstation e Normally you would answer No to Network If setting up network check yes and see below e TaxWise prompts you to restart your computer by displaying the message box You should restart your computer before running TaxWise Click OK e When Windows restarts and TaxWise completes its installation process and displays the message box Installation complete Would you like to run TaxWise now e Click Yes to launch TaxWise e Click No to return to Windows If you are installing TaxWise on a Network or LAN see below CCH Small Firm Services Client ID A 5 9 digit client ID will again be assigned to all TaxWise and TaxWise Online licenses on the shipping confirmation sheet provided with delivery of the software The EFIN and REG code will be used to perform set up in TaxWise and to register the software The 5 9 digit code will be used to access the support site and web reports located at www taxwise com This will allow the Electronic Return Originator ERO greater protection of their EFIN 71 Tax Wise Pre Filing Season Installing TaxWise to a network e Make sure your network is functioning properly before attempting to install TaxWise Desktop e If your network is peer to peer it is recommended that you select your most powerful machine to act as a server for TaxWise e Share out drive or directory as in Novell situation fully no passwords or restrictin
116. ell or have a foreclosure of your home Have Earned Income Credit EIC disallowed in a prior year If yes for which tax year Purchase and install energy efficient home items such as windows furnace insulation etc Live in an area that was affected by a natural disaster If yes where Receive the First Time Homebuyers Credit in 2008 Pay any student loan interest Form 1098 E Make estimated tax payments or apply last year s refund to your 2011 tax If so how much Attend school as a full time student Form 1098 T Adopt a child File a 2010 federal tax return containing a capital loss carryover on Form 1040 Schedule D Presidential Election Campaign Fund If you check a box your tax or refund will not change Check here if you or your spouse if filing jointly want 3 to go to this fund L You Spouse Catalog Number 52121E Form 13614 C Rev xx xxxx Exhibits 2 134 Exhibit 7 Form 13614 C Intake Interview amp Quality Review Sheet page 3 Additional Information and Questions related to the preparation of your return Many free tax preparation sites operate by receiving grant money The data from the following questions may be used by this site to apply for these grants Your answers will be used only for statistical purposes Other than English what language is spoken in the home Are you or a member of your household considered disabled Yes No
117. elow was encountered Your return was sent to IRS resolution and you will be notified of the IRS findings in 6 8 weeks The name year of birth and or Social Security Number listed for is inconsistent with the information provided to us by the Social Security Administration Sincerely Name and Title Site Coordinator Site Name and Address Text Reference TaxWise Filing Season Fixing and Resending Rejected Returns TWO Filing Season Fixing Rejects Exhibits 132 Exhibit 7 Form 13614 C Intake Interview amp Quality Review Sheet Form 13614 C Department of the Treasury Internal Revenue Service Rev XX XXXX Intake Interview amp Quality Review Sheet EE Section A You should complete Pages 1 3 Thank you for allowing us to prepare your tax return You are responsible for the information on your return so please provide complete and accurate information to the certified tax preparer If you have any questions please ask your preparer You will need your e Tax information such as Forms W 2 1099 1098 e Social security cards or ITIN letters for you and all persons on your tax return e Proof of Identity such as a valid drivers license or other government issued picture ID Part I Your Personal Information 1 Your First Name M I Last Name er you a U S Citizen Yes No Spouse s First Name M I Last Name Is spouse a U S Citizen Yes No Mailing Address Apt City State Zip Code
118. ements and all Capital Gains worksheets Ctrl R Removes a row on the Interest and Dividends statements and all Capital Gains worksheets User Defined State Print Set that allows the site administrator to manage the number of copies for state form pages Displays taxpayer name in the Refund Monitor Added the ability for the user to determine the number of returns to display on the Return List Site Administrators will be allowed to send customized templates to sites under their control that wish to add information and or forms to the pre set master template TWO allows users to send return templates to other sites that were designated during the ordering process Volunteers must advise their relationship managers at the time the software is ordered if they wish to use this option The ability to attach PDFs to MeF returns Optional Scanned electronic attachments will permit the submission of most forms that currently require the mailing of Form 8453 and will allow e filing some returns that were previously required to be mailed Use the function keys F1 Program Help F3 Clear or Add Red fields and F8 Override keys just like Desktop have joined F9 Links to be used A Training Section will be included in the HELP Center that will link to the Link amp Learn Lessons A link to a page that will show the 1040 version and release notes state version numbers and state release notes User is displayed a warning when the
119. equipment VITA TCE should contact the Enterprise Service Desk Help Desk at 1 866 743 5748 e H operating system software on partner owned equipment contact partner IT function e Chat live Support Chat live with the TaxWise IRS Support Team They cannot discuss specific taxpayer information but can help with software questions Chat is available from 9 00 a m to 6 00 p m EST Monday Saturday during the tax season from the internet Just click on Chat with Support on the left side the TaxWise Support Home page 3 Rejects If unsure how to fix e Contact TaxWise Volunteer Support at 1 800 411 6391 e Contact IRS e file Help Desk for Federal rejects at 1 866 255 0654 e Contact State e file Help Desk for State rejects e f additional training needed contact IRS SPEC Territory office any way without permission from IRS IRS owned equipment and operating system software should not be altered in Text Reference TaxWise Filing Season Exhibits 124 Exhibit 3 Contact Information for Volunteers TaxWise TaxWise Volunteer Support 1 800 411 6391 do not give to the public TaxWise Toll Free Transmission 1 800 829 5945 TaxWise via E Mail customer support taxwise com TaxWise Website www taxwise com Internal Revenue Service VITA TCE Hotline for volunteer use only 1 800 829 8482 800 TAX VITA IRS e file Help Desk 1 866 255 0654 IRS SPEC Territory Office Enterprise Service Desk Help Desk 1 866 7HELP4U 1 866 743
120. eturns will also still be permitted to allow filing multiple state returns and stand alone state returns when a Federal return is not required These were the new features of the TWO and TaxWise programs at the time this publication went to print e The ability to attach PDFs to MeF returns Optional scanned electronic attachments will permit the submission of most forms that currently require the mailing of Form 8453 and will allow e filing some returns that were previously required to be mailed e Interactive Interview The preparer will be able to toggle back and forth between the interview and the tax forms e Added a group that can be used to require a preparer to start the return via the interview e Extension e files can now be created during the normal diagnostic process TaxWise Users Can Switch to TWO Using TWO will make life easier for your volunteers and data more secure for your taxpayers For example there will be e Reduced burden on volunteers No installation on individual computers program maintained by CCH Small Firm Services No updates required updated by CCH No need to backup restore or transmit returns data already at CCH Carry forward of prior year taxpayer data is automatic No Encryption software required the link to CCH is already encrypted Computers used at multiple sites each with its own EFIN require no special setup Just login to the EFIN for the site where you are working
121. fault in Windows e Under Options select Print Tax Returns in ALL CAPITAL LETTERS Any other options can be selected or de selected based on your preference e Click Next If you can t print you might want to check the following e Can you print from other applications Try to print a test page from Word Notepad H this doesn t print the problem is somewhere between the printer and Windows rather than within TaxWise 75 TaxWise Pre Filing Season e Is your printer driver set up correctly to work with TaxWise Select Start gt Settings gt Printers Right click on your printer and choose Properties Click the Details tab Click the Spool Settings button If the spool data format is EMF try RAW e Is your printer set up correctly in TaxWise From TaxWise select File gt Printer Setup If you are using the Windows printing method try switching to PCL If you are using PCL try using the Windows method If there are J s G s K s and other stray characters printing on your forms you might want to consider the following e The necessary fonts are not loaded to your laser printer Select File Printer Setup Check the Auto load soft fonts box This will send the fonts to your printer before every print job This option is only available if you use the PCL print method with a laser Tax Wise Pre Filing Season 76 Color Setup Tab Setup Options Compan
122. fically authorizes the agent to sign the return Divorce decree or separation agreement If the divorce decree or separation agreement went into effect after 1984 and before 2009 the noncustodial parent can attach certain pages from the decree or agreement instead of Form 8332 To be able to do this the decree or agreement must state all three of the following 1 The noncustodial parent can claim the child as a dependent without regard to any condition such as payment of support 2 The other parent will not claim the child as a dependent 3 The years for which the claim is released The noncustodial parent must attach all of the following pages from the decree or agreement e Cover page include the other parent s SSN on that page e The pages that include all of the information identified in 1 through 3 above e Signature page with the other parent s signature and date of agreement Note The noncustodial parent must attach the required information even if it was filed with a return in an earlier year Exhibit 14 Met Forms 1040 Phase Forms Implemented February 2010 DD IO Schedule Ett IT Z4 T 8B 1040 Schedule A 1040 Schedule M 4562 8880 1040 Schedule B 1040 Schedule R 4868 8888 1040 Schedule C 1040 Schedule SE 8283 1099 R 1040 Schedule D 2106 8812 W 2 1040 Schedule E 2210 8829 Total Phase I 23 1040 Phase III Forms Scheduled to be implemented in January 2012 T040EZ 3891 10
123. floppy disks which have been used for backup transfer Prior to deleting any data it is suggested that you capture the TW09 TW10 settings files for use in setting up computers for the next filing season Simply copy and save the setup group and user names and passwords and Employer EIN files which can be pasted into any newly installed UTSOO program next season Detailed procedures for restoring data is provided in the handbook in the pre filing season information under Restoring Prior Year Data In addition the Tax Form Default file is located in the USER folder under UTS11 Each user has a file OlIO00000 000 which contains the specific defaults for that user This can similarly be copied and pasted to restore the defaults e Click on Start e Select Settings e Select Control Panel e Click on Add Remove Program e Select and Highlight TaxWise 2011 e Click on Add Remove and follow prompts e Next remove TaxWise 2011 Workstation in the same manner e Exit Control Panel screen e Right click on My Computer e Left click on Explore e Double click on Drive C e Right click on file UTS11 e Select Delete e Icon for TaxWise should be removed from screen If not right click on icon and delete e Empty Recycle Bin e Defrag computer e Double click on My Computer e Right click on Drive O e Select Properties e Under Tools cl
124. fter each entry for each additional EFIN that 999100 will be transmitting returns for You must enter defaults and USER Name for each site associated with each EFIN separately Register Software EFIN Customer Number ES Registration Code z Dep To Cancel Help Figure 6 79 TaxWise Pre Filing Season e If you did not indicate the transmitting EFIN when ordering software or you did not receive your XMIT code with your order you can contact the TaxWise Customer Service Number 1 800 411 6391 or your local SPEC Relationship Manager for assistance Prior Year Software EFIN and Registration Codes The TaxWise software product includes the current and prior year software NOTE If you need a year other than the current and prior year you can contact CCH customer support desk for assistance The EFIN and Registration codes for loading prior year software are shown below We recommend that volunteers have at least two years of experience and prepare only the last three prior years If a taxpayer requests any returns older than three years please research IRS gov to determine whether the local Taxpayer Assistance Center staff prepares returns If it does please refer the taxpayer to the local TAC e Use EFIN 070743 for each year e Enter this EFIN on the setup screen first e Next register TaxWise with the code that corresponds to the release year 2000 HQLVTUUI 2001 LUPZXPPW 20
125. g actions on the server In Novell a logical network drive can be assigned to provide the appearance of an installation to a drive s root directory e From a workstation map a network drive to the drive shared out on the server This will be the drive on which you install TaxWise Each workstation must have a mapped drive to the fully shared out drive on the server e TaxWise must be installed to and run from the root of a drive Note Peer to peer if you want the server to act as workstation and you have installed to a folder then you will need to map a drive to that folder e When the installation to the server is completed the installation process goes directly into the Configure Workstation setup so you do not need to run Configure Workstation setup separately on the first workstation you have been working from e If asked to enter a workstation number during the Configure Workstation setup enter a 3 digit number e g 111 222 333 etc Workstation numbers must not begin or end with zero e After installation to the server is complete and you have clicked on Exit start TaxWise on that workstation and enter the Setup information Click the Save as Workstation Defaults check box in the lower left corner if you want this setup information to be used as the basis for all other workstations setup files Setting up additional workstations on a network After you have completed the Setup screens on the
126. g in and out of the individual site Sites Administrators wishing to use the Relational EFIN process should notify their local SPEC Territory Office For more information on Relational EFINs see Relational EFIN in the section titled Highlights For Filing Season Desktop or TaxWise Online For TaxWise Online users the registration code received will only activate the TaxWise Online application All sites will receive a TaxWise CD regardless of whether they selected to use How to request relational EFIN access At the time the software is ordered you should notify your local SPEC Relationship Manager of all the sites for which you provide management support or oversight The SPEC Relationship Manager will identify your EFIN and list each of the sites you are requesting relational EFIN access for when placing the software order If the request is not completed at the time the software order is placed it must be completed prior to the start of e file for the sites Do not confuse relational EFIN with transmitting for multiple EFINS See TaxWise Pre Filing Season section for information on transmitting for multiple EFINS The relational EFIN only permits access to production and other statistical management reports available through TaxWise 37 Ordering Software IRS CCH License Agreement The license agreement between IRS and CCH is a site license A site is defined as a physical location Each site must have its own
127. gistering the Software When you close the Setup screens the Register Software box appears Register Software EFIN Customer Number EE Registration Code EZ z o z KT To Cancel Help Figure 5 e Your EFIN should show in the first box If it doesn t return to the first setup screen and fill in your EFIN e Enter your Registration Code from the Fulfillment Confirmation Slip e Click OK e The TaxWise Login Page will appear If the Register Software screen does not appear e Go to Tools e Select Utilities Setup Options e Select Setup e Select Register Software Tax preparers sometimes receive an error message stating that the return is not registered Follow the instructions below for resolution of this problem If tax preparers encounter the following error message Return is not registered this indicates that the EFIN on the Company screen of the Setup Options does not agree with the EFIN listed on Form 8879 of the return or the EFIN does not have a valid registration code e First check to make sure that the same EFIN is used on Form 8879 and on the Company setup screen e f this still does not correct the problem check to make sure your EFIN and registration code are both correct e Then the ERO should call CCH Customer Service at 1 800 411 6391 to discuss the problem Tax Wise Pre Filing Season 78 Transmitting Returns for Multiple EFINs
128. gnifies the use of the Self Select PIN and no Form 8879 is required Record Retention Requirements Retaining a signed copy of the Form 8879 for the Practitioner PIN method and Forms W 2 and W 2G and Forms 1099R for both the Practitioner and Self Select PIN methods are no longer required Signature Methods and IRS Recordkeeping 28 The following documents must be retained until December 31st of the year in which the return was filed e IRS Acknowledgement Reports Check to confirm IRS acceptance of federal return and signature method e A complete electronic backup using a PMSD of all electronically transmitted returns if using the Desktop version of the TaxWise software Returns can be stored on the computer hard disk drive until the end of the filing season Procedures for erasing the returns are included in the Post Filing Season section of this publication e Any supporting documents not included in the electronic return e The second copy of Form 8453 U S Individual Income Tax Transmittal for an IRS e file Return with any required attachments Taxpayer information may be retained either electronically or by paper when written notice has been given to the taxpayer and the taxpayer agrees to retention and use of their information The disclosure should explain what information will be retained how the information will be used that the information will be protected and how long the information will be retained The inform
129. government owned computers are still required to be encrypted 6 Use of Wireless Technology at volunteer sites IRS recommends partners volunteers use wired connections when transmitting taxpayer information via the internet If partners volunteers after assessing their individual risks decide to use wireless devices to transmit taxpayer information to CCH Small Firm Services TaxWise at a minimum partners volunteers should use 1 Wi Fi Protected Access 2 WPA2 certified equipment and software WPA2 uses government strength encryption in the Advanced Encryption Standard AES and 2 AES with a minimum of 256 bit encryption and 3 WPA2 Robust Security Network RSN framework should be used with authentication to establish a secure wireless connection between WLAN Wi Fi Local Area Networks devices and 4 The default SSID Service Set Identifier should not be used The SSID character string should not reflect names associated with VITA TCE IRS or tax preparation Partners volunteers are encouraged to use TaxWise Online TWO when using wireless devices since all taxpayer data is stored on a secure server located in the CCH Small Firm Services data center Partners volunteers are expected to exercise caution to ensure taxpayer return and personal information is properly safeguarded Partners volunteers must have sufficient knowledge of the equipment computer software routers and wireless devices they use to adequately assess their
130. he deleted retum or Create anew retum Create new Return Close 2 From the Homepage click on the Restore Return link This can only be done by the ADMIN or a user with administrator role assigned Multiple Deleted Returns can now be restored using the Restore Return feature J Restore Returns Webpage Dialog Restore Returns Select returns to restore TIN Last Name First Name E 20911 2761 Testing John Message from webpage 65 Tax Wise Online Filing Season Generating Reports Taxwise Online allows the user to access site specific reports from the Customer Support Site without repeating the login process To access reports use the following steps 1 Click on the TWO Reports button 2 Click the Generate button beside the desired report 3 The report status will change to Pending 4 When the report is complete the status will change to Complete This step could take up to an hour Reports Refresh Name Status Last Generated Download Awaiting IRS Ack Summary Generate Complete ae mee Daily Tax Program Statistics E File part 1 Generate Complete 8 31 2010 1 28 20 PM IRS Electronic Filing Summary Generate Complete 10 12 2010 1 13 17 PM Outstanding IRS Rejects Report Generate Complete oe SE You can leave this page while the report is generating Report generation could take up to 1 hour 5 The user may then choose to Download the report by clicking the link under Dow
131. hedule A Schedule B linked to the Interest and Dividend Statements Schedule D Capital Gains Worksheet Form W2 Form 1099 MISC Form 1099 R Schedule EIC Worksheet Form 2210 Zero inserted on line 9 to block calculation of penalty for under withholding Gen Use used to solicit consent under 7216 Consent to use personal Income Tax Information Gen Disclose used to solicit consent under 7216 Consent to disclose personal Income Tax Information Form 8879 IRS only and Print Signature boxes will be checked Form 8867 Do Not Use box will be checked The software Intake Interview amp Quality Review Sheet is the same as Form 13614 C To complete the template Site Identification Number SIDN needs to be added to the PTIN area of the Preparer Information section of the Main Information Sheet Form 8879 will need the EFIN entered at the top as well as the SIDN in the PTIN box at the bottom of the form In addition the name amp address of the site must be added to the Firm s name amp address at the bottom section of the form Ctrl spacebar or F3 should be used to remove the red in the EIN field These defaults can not be pre set since the information and numbers are unique for each site To edit Return Templates use the following steps 1 Click the Edit button next to the new return template i 0 WE WE Home New Assign Unassign Send Help Delete Edit Name Default Users Description First cr
132. ically If the automatic install doesn t occur follow the steps below Tax Wise Pre Filing Season 94 From the TaxWise homepage www taxwise com e Select the Support Login e Enter your Client ID username and password e Click on Download in the blue bar at the top of the screen e Click on the State Updates link to the right of Product Updates e Click on the Download this file icon next to the applicable state e The File Download dialog box appears with options open and save e Select Open and follow the prompts If you experience problems installing State software Try uninstalling then reinstalling the state e Select Tools e Select Utilities Setup Options e Select Tools e Select Uninstall State Bank s e Select applicable state e When process is complete Select Tools e Select Utilities Setup Options e Select Tools e Select Install State Bank Updates and follow prompts State software packages can be requested through TaxWise basis A You should only request those states that you will be using on a daily or weekly CAUTION There are two ways to order state software packages Reminder you are only to download the state software packages of which you have been trained Ordering state software packages using the TaxWise support site www taxwise com e Make sure your connection is active e Close any open returns
133. ice tolerate discrimination by its employees grantees contractors and or subcontractors NO ONE shall be excluded from participating in be denied the benefits of or be subject to discrimination because of race color sex national origin disability reprisal or age in programs or activities funded by the Department of Treasury Internal Revenue Service Any person who believes that he she has been discriminated against on the basis of race color sex national origin disability reprisal or age in programs or activities receiving financial assistance e g Low Income Tax Clinics Tax Counseling for the Elderly from the Department of Treasury IRS may submit a written complaint to National Headquarters Office of Equity Diversity amp Inclusion Internal Revenue Service Attn Director Civil Rights Division External Civil Rights Team 1111 Constitution Ave NW Room 2422 Washington DC 20224 Paperwork Reduction Act Notice The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests The OMB Control Number for this study is 1545 1964 Also if you have any comments regarding the time estimates associated with this study or suggestion on making this process simpler please write to the Internal Revenue Service Tax Products Coordinating Committee SE W CAR MP T T SP 1111 Constitution Ave NW Washington DC 20224 Catalog Number 52121E Form 13614 C Rev xx xxxx 135 Exhibits
134. ick on Defragment Handling and Storage of Forms Refer to Signature Methods and IRS Record Keeping Tab 121 Tax Wise Post Filing Season Tax Wise Post Filing Season 122 e Exhibit 1 Useful Resources e Exhibit 2 Who Dol Contact e Exhibit 3 Contact Information for Volunteers e Exhibit 4 Top 10 Reject Codes e Exhibit 5 Completed Sample of Form 8633 and Instructions e Exhibit 6 Sample Reject Letter e Exhibit 7 Form 13614 C Intake Interview A Quality Review Sheet e Exhibit 8 Form 8879 IRS e file Signature Authorization e Exhibit 9 e file Process e Exhibit 10 Publication 4390 VITA TCE Computer Loan Program e Exhibit 11 Sample e file Submission Report e Exhibit 12 Sample IRS Acknowledgement Report MeF e Exhibit 13 Form 8453 U S Individual Income Tax Transmittal for an IRS e file Return e Exhibit 14 MeF Forms SLISIHX4 Exhibit 1 Useful Resources Publications Listed below are publications that will assist you if you have additional questions concerning e file To locate these publications go to e www irs gov e Select Individuals e Scroll to Forms and Publications on the left tree e Select Publication Number under Download Forms and Publications e IRS Publication 17 Your Federal Income Tax e IRS Publication 1084 IRS Volunteer Site Coordinator s Handbook e IRS Publication 1345 Handbook for Authorized IRS e file Providers of Individual
135. ime failed to file pel of any criminal Yes No On for a Yes response Date of birth month day year Signature E mail optional Applicant Agreement Under the penalties of perjury declare that have examined this application and read all accompanying information and to the best of my knowledge and belief the information being provided is true correct and complete This firm and employees will comply with all of the provisions of the Revenue Procedure for Electronic Filing of Individual Income Tax Returns and Business Tax Returns and related publications for each year of our participation Acceptance for participation is not transferable understand that if this firm is sold or its organizational structure changes a new application must be filed further understand that noncompliance will result in the firm s and or the individuals listed on this application being suspended from participation in the IRS e file program am authorized to make and sign this statement on behalf of the firm 9 Name and title of Principal Partner or Owner type or print 10 Signature of Principal Partner or Owner 11 Date Exhibits 128 Exhibit 5 Completed Sample of Form 8633 and Instructions Page 3 Please check the box es that apply to this application gt New new applicants would check this box gt Revised those making revisions to existing information including change
136. in the Exhibits section Line 1 h Is firm open 12 months a year Check the applicable box YES or NO indicating whether their site is open 12 months a year If the answer is NO enter the physical address and telephone number of the SPEC Territory Office NOTE The year round address field is not populated by the Third Party Line 1 i amp j Primary Alternate contact name Enter a primary amp alternate contact name phone number and fax number if applicable of a person that will be available to answer questions from IRS regarding their site during the processing year The IRS SPEC Territory Office should also be listed as an Alternate Contact if the site is not open year round in order for Andover to allow SPEC to make inquiries changes by phone to the EFIN application Submit completed Form 8633 to your local SPEC Relationship Manager A paper Form 8633 must have original signatures They cannot be faxed or emailed Acceptance to the e file Program Once the IRS receives your application to become an Electronic Return Originator ERO we will review each application and make a determination of acceptance See Publication 3112 IRS e file Application and Participation for information on the review process and acceptance to participate Once accepted into the IRS e file program an Electronic Filing Identification Number EFIN will be assigned to the responsible official It is the responsibility of all partici
137. inators ERO for securing and maintaining required documentation used in IRS e file Since many volunteer EROs supporting the VITA TCE program do not have secure storage space for these required documents we provide the option of sending them to the IRS The following documents are required to be maintained through 12 31 If mailing retention documents to your local IRS Territory Office your IRS Relationship Manager can provide this address to you If you do not know who your IRS Relationship Manager is please send an email to partner irs gov for the address If you have secure storage space to retain these documents for the required period you do not need to send them to the local IRS Territory Office e IRS Acknowledgement Reports Check to confirm IRS acceptance of federal return and signature method 29 Signature Methods and IRS Recordkeeping e Complete copy of the electronic portion of the return Le master backup devices CD flash drive thumb drive e Copy of Form 8453 U S Individual Income Tax Transmittal for an IRS e file Return and supporting documents not included in the electronic return e Copy of signed IRS e file consent to disclose forms Does not apply to TaxWise Online users Frequently Asked Questions 1 If a taxpayer signs a joint return using a PIN does the spouse also have to use a PIN Yes When a taxpayer files a joint return using electronic signatures PINs both the taxpayer and their spo
138. is software is available to all VITA TCE sites some restrictions apply Please contact your local SPEC Relationship Manager if you are interested in using TaxWise software e file Quality Review Accuracy of the returns prepared by volunteers is imperative As the ERO your experience and responsibilities put you in the best position to observe trends such as quality issues repeat rejects recordkeeping inconsistencies etc When situations like these are observed it is the ERO s responsibility to bring them to the attention of the appropriate individuals whether that is the site coordinator taxpayer or quality reviewer Guidelines 16 As the ERO you can provide assistance and support to the site coordinator in several ways to ensure the accuracy of the returns e Assist the site coordinator in setting up a standardized quality review procedure to ensure 100 review of all returns e Supply the volunteers with materials such as Publication 17 Your Federal Income Tax Publication 4012 Volunteer Resource Guide and Instruction booklets for Forms 1040 series At least one copy of these resources must be available at each site as the interview techniques and decision trees are valuable in making tax law decisions If these materials are not available in paper volunteers should be shown how to reference the materials in the computer software e Emphasize that volunteers are to prepare or correct only returns and forms they have been
139. ise Tree is displayed the Tree will disappear Click this button again and the Tree is displayed Training Electronic Filing Center The electronic returns processing center that enables TaxWise users to practice e filing year round To send practice returns and receive simulated IRS acknowledgments users must log in to TaxWise as Training user name or any user name that belongs to the Training group Transmittal File A file containing one or more electronic files along with a beginning and ending summary record The summary records tell how many returns are in the file and the sum or certain records in each file This is the file format specified by the IRS or each state Transmitter Individual transmitting electronic files to the CCH Electronic Filing Center Transmitting Code X MIT Code A 20 letter code that allows you to transmit for other EFINs Unique Strong Password Passwords that have at least eight characters and include numbers or symbols The longer the password the tougher it is to crack Update Any changes or improvements to TaxWise Federal or state software made during the tax season Updates are posted on the CCH Customer Support Web site Upload The process of copying a file from your computer to another computer Glossary 150 User Name A name entered into TaxWise as a user The user name can contain up to eight characters and must be password protected User names are created and changed in
140. ission of CCH Small Firm Services The screen shots used in this publication or any other screen shots from Tax Wise or its affiliated programs may not be extracted copied or distri buted without written approval from the IRS SPEC Office of Education and Product Development Confidentiality Statement All tax information you receive from taxpayers in your VOLUNTEER capacity is strictly confidential and should not under any circumstances be disclosed to unauthorized individuals IRS Mission Statement Provide America s taxpayers with top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all Purpose Statement Publication 3189 Volunteer e file Administration Guide is designed as a resource guide to assist volunteer e file administrators in implementing the correct electronic filing procedures at a volunteer e file site This publication provides guidance on IRS standards for volunteer sites administrative procedures in using the TaxWise products Desktop and Online and samples of the types of e file documents needed to successfully operate a volunteer e file site For the purpose of this manual TaxWise refers to the Desktop product and TWO refers to the TaxWise Online product The information contained in this publication was the latest information available at the time of publication Updates and changes will be issued if needed This doc
141. ite Requirements 4 Not knowingly prepare false returns QSR 5 Not engage in criminal infamous 2 Not accept payment or solicit donations for dishonest notoriously disgraceful federal or state tax return preparation conduct or any other conduct deemed to have a negative effect on the VITA TCE Not solicit business from taxpayers you Programs assist or use the knowledge you gained their information about them for any 6 Treat all taxpayers in a professional direct or indirect personal benefit for you courteous and respectful manner or any other specific individual Failure to comply with these standards could result in but is not limited to the following e Your removal from all VITA TCE programs and designation on the IRS volunteer registry to bar future work Deactivation of your sponsoring partner s site VITA TCE EFIN electronic filing ID number Removal of all IRS products supplies loaned equipment and taxpayer information from your site Termination of your sponsoring organization s partnership with the IRS Termination of grant funds from the IRS to your sponsoring partner and Referral of your conduct for potential TIGTA and criminal investigations Tax Wise is a copyrighted software program owned by CCH Small Firm Services CCH All screen shots that appear throughout the official Volunteer Income Tax Assistance VITA and Tax Counseling for the Elderly TCE training materials are used with the perm
142. ith taxpayer records and then taken to a quality reviewer The quality reviewer and the taxpayer participate in verifying that the tax law is correctly applied based on the interview and all supporting documentation and the return is free from errors using Form 13614 C Section C The quality reviewer may also ask the preparer additional questions during the quality review Self Reviewer the preparer reviews the return e The preparer and the taxpayer participate in verifying that the tax law is correctly applied based on the interview and all supporting documentation and the return is free from errors using Form 13614 C Section C Peer Reviewer a fellow preparer and the taxpayer participate in verifying that the tax law is correctly applied based on the interview and all supporting documentation and the return is free from errors using Form 13614 C Section C e The peer reviewer and the taxpayer participate in verifying that the tax law is correctly applied based on the interview and all supporting documentation and the return is free from errors using Form 13614 C Section C The peer reviewer may also ask the preparer additional questions during the quality review Exhibit 1 Useful Resources is a list of publications that can assist you with additional questions concerning e file Also Exhibit 2 Who Do Contact and Exhibit 3 Contact Information for Volunteers can help you while navigating the e file process For a graphic
143. itional hardware and code optimization e The third phase of 1040 MeF occurs in January 2012 and will include the remaining forms filed under the current individual e file program Once MeF is fully implemented the current legacy e file processing system program will be phased out Prior Year Returns in Mef MeF will allow electronic filing of prior year returns It accepts the current tax year and two prior tax years However since TaxWise started participating in MeF in 2010 volunteers using TaxWise software will only be able to transmit prior year 2010 tax year returns during the 2012 filing season E filing of prior year returns is limited to the 21 forms and schedules available in Phase of MeF deployment Highlights for Filing Season 8 Advantages of Met MeF will deliver significant values and benefits beyond the capabilities of the legacy system e Faster acknowledgements MeF acknowledgements can be received within one to two hours during peak and less than an hour during non peak periods MeF returns are processed as they are received instead of being delayed in a batch system as they are under the legacy program This enhances customer service by allowing preparers to fix return issues in real time It will be important for tax practitioners to discuss with their transmitters the response time they will experience e More Explicit Error conditions Error explanations pinpoint the location of the error in the return and provi
144. ject if the field is left blank for a zero amount e If the taxpayer s AGI is negative the negative amount should be entered e f the taxpayer is unsure of their original prior year AGI they may call IRS Customer Service at 1 800 829 1040 Removal of Form 8879 from the Print Packets The following procedures should be taken only when Self Select PIN option is used TaxWise software is programmed to print Form 8879 each time the Self Select PIN or Practitioner PIN method is used Per instructions for Form 8879 If the Practitioner PIN method is not used and the taxpayer enters his her own PIN Form 8879 does not need to be printed and retained To eliminate the automatic print of Form 8879 when the Self Select PIN is used edit Print Packets by taking the following steps e Go to Tools e Select Utilities Setup Options e Select Setup e Select View Edit Print Packets e Highlight the Pin Auth form on the right side under Selected Forms to Use e Right click and choose Remove A TaxWise software users Do not delete Form 8879 from your TaxWise Tree CAUTION The information contained in this form must be included in the e file This method allows taxpayer s to input a 5 digit PIN to electronically sign their return The taxpayer s is not required to sign any other documentation to validate the e filed return When the following has been accomplished the tax
145. k the Select All button 5 Click OK 6 If you selected multiple user names repeat step 4 If this is the last user name proceed to the next step TaxWise displays the Select a directory dialog box 105 Tax Wise Filing Season Select a directory that contains the previous backup you wish to append with the currently selecte Location GC O O Drives lt Local Disk IC S A Drive on tmathis Iptp 4 Se Local Disk IC A DVD CD AwW Drive D S shared on netapp03 S D shared on netappO3 T De tmathis on netapp03 U E installs on netapp03 P amp napa on netapp03 Z gt PATS Teresa TEST O TRAINING DK Cancel Help Figure 21 7 Select the drive and directory where you want the backup to be saved and click OK You can type the complete path in the Location box or select a drive from the Drives box click the arrow for a drop down menu of drives on your system and a directory from the Directories box NOTE During the backup process TaxWise displays status messages in the bottom left corner of the TaxWise status bar TaxWise displays the Information dialog box when the backup is complete Figure 22 8 Click OK 9 Remove the removable media storage TaxWise Filing Season 106 If you are experiencing backup problems you might want to try the following e If you are running Guard Dog disable it while making backups When you are backing up to a C
146. l and state updates e Your shipments e Tax return status e TaxWise Reports Tax Wise Pre Filing Season 98 Accessing Customer Support 1 Click the Support Site Knowledge Base tab 2 Click the Launch TaxWise Customer Support Site button 3 If you have not entered the Customer Support site TaxWise displays the Welcome screen e You can also access the Customer Support site by going to http Awww taxwise com and clicking Support Login or by typing http Support taxwise com 4 Enter your Client ID in the Client ID box and press the tab key 5 Enter your User Name in the User Name box and press the tab key 6 Enter your Password in the Password box 7 Click Log In TaxWise displays the Customer Support Home page You can also access the TaxWise Knowledge Base the same source that our Customer Service professionals use to answer your questions TaxWise Staff Support Through your e mail or Send Mail to SFS Support Send messages to the Customer Support staff via e mail or Send Mail to SFS Support 24 hours a day You will receive a response by the same method within 24 hours Be sure to include your name and EFIN or Customer ID number and a detailed description of the problem Use one of the methods below e Send your message through your regular e mail service Outlook Hotmail etc to customer support cchsfs com Your reply will come to the e mail account you sent from e From the Support page on the Customer S
147. lder 1 BACKUP 001 2 BACKUP OPT When you re ready to record just click Write these files to CD in the task bar to the left The CD Writing Wizard opens and prompts you for a label for the CD You can enter up to 16 characters Click Next and the wizard displays a progress bar indicating the status When restoring from a CD R backup all files will have a Read Only attribute that will have to be removed CD RWs shouldn t require this In some cases the TaxWise restore program may have problems reading the data from CD causing the restore program to exit without processing the backup files In these cases the two backup files BACKUP 001 and BACKUP OPT will need to be copied to the C drive or any other hard disk drive location and restored from the new location Follow the procedures below e Copy the two files and paste them to a location on your C drive e Restore from the location on the C drive If you re attempting to use a burned CD to transfer a federal or state update that you downloaded from the Internet you do not need to use the Transfer Update options within TaxWise Instead just copy the executable update file from the CD TWUPDxx EXE to the desktop of the machine that needs the update Then double click the update just as you did on the computer where it was downloaded 107 Tax Wise Filing Season Restoring Returns mal Not registered on your computer A EFIN Authentication will preven
148. le with Windows 7 e TaxWise Desktop Tax Software e TaxWise Scan amp Fill e TaxWise Document Manager e IntelliForms e TaxScripts e TW Client Write Up e TW Trial Balance e TW Payroll The following products have unique system requirements e TaxScripts Compatible with Vista 64 bit but not Vista 32 bit at this time What s on the TaxWise Install CD In addition to the new TaxWise program there are several other useful programs and utilities on the TaxWise Install CD Many of the items Publications and Forms are required to be at a volunteer site and you can download these items to your computer when you install TaxWise Listed below are these useful tools e TaxWise Desktop Reference Guide e TaxWise Online Reference Guide Publication 17 Your Federal Income Tax Guide Publication 3189 e file Admin Guide Publication 4012 Volunteer Resource Guide Form 13614 C Intake Interview and Quality Review Sheet TaxWise Workshop Returns Prior year TaxWise Program Third Party Products Microsoft Internet Explorer Adobe Reader Windows Media Player Website Link Macromedia Flash Player Website Link A TaxWise University Training course CD is also included with the TaxWise software package The IRS certification test can be found on TaxWise University Before Installing TaxWise Every effort should be made to protect all computers and tax preparation software with a strong and unique password Use passwords that h
149. ll Capital Gains worksheets e User Defined State Print Set that allows the site administrator to manage the number of copies for state form pages e Displays taxpayer name in the Refund Monitor e Added the ability for the user to determine the number of returns to display on the Return List e Site Administrators will be allowed to send customized templates to sites under their control that wish to add information and or forms to the pre set master template TWO allows users to send return templates to other sites that were designated during the ordering process Volunteers must advise their relationship managers at the time the software is ordered if they wish to use this option TWO Enhancements 1 Use the function keys F1 Program Help F3 Clear or Add Red fields and F8 Override keys just like Desktop 2 Alink to a page that will show the 1040 version and release notes state version numbers and state release notes 13 Highlights for Filing Season New ADMIN Password Reset Procedure New this year there is a simpler procedure that allows resetting your own ADMIN password for both TWO and the CCH TaxWise Support website As in prior years after three failed attempts to log in the account will be locked Then you are permitted three attempts to answer your Secret Question to unlock the account The additional option this year after the three failed log in attempts and three failed security question attempts is to enter th
150. ll Firm Services Installation Individual installation required on computers Update Federal and State updates apply automatically Update Federal and State updates must be downloaded and manually applied to all computers Security Taxpayer data stored at CCH Small Firms Services and not on individual computers or removable media Security Taxpayer data stored locally or on removable media Higher risk of security breaches if not properly handled Encryption No encryption software required Connection to TaxWise is encrypted and provided over a Secured Socket Layer Encryption All taxpayer data is encrypted within the TaxWise Software This includes Return files proforma files and backup files No other encryption software is required Backup Backup of returns not required Data is available with secured login credentials Backup Manual backup and restore required for non networked computers Internet High speed required Internet Recommended Prior Year Carry Forward No preliminary steps Prompted to carry forward data when creating a new return Prior Year Carry Forward Must restore data from the prior year and carry forward data prior to creating returns Printing Three pre determined print sets available Two user defined print sets available Printing Ability to customize all print a packets Reports Run reports from the TaxWise Support Site and TWO Report Server Limite
151. lowing EFC reject EFC Reject 12 Federal E File is already accepted or pending acknowledgement We have discarded the return Please note that if you resubmit a tax return before the original return is acknowledged we will discard the resubmittal If you are certain we do not already have the return please notify Customer Service Fixing and Resending Rejected Returns When a return is rejected it is noted on the Acknowledgment Report and the error code is noted on the Reject Report See Exhibit 4 Most Common Rejects and Exhibit 12 Sample IRS Acknowledgement Report The explanation of the reject will only show on the detailed Acknowledgement Report The reject information becomes a permanent record in the return file and can be accessed by using the return query F7 and selecting the reject tab in the return query dialog box This will only show the first reject if there are multiple rejects on an individual return these will all be listed on the printed acknowledgement When you open the rejected return the form containing an error usually will be highlighted with a red mark and the fields related to the error will also be marked in red These red indicators are only available the first time you open a rejected return When the rejected return is opened for the second or subsequent times the red indicator will no longer appear Contact the taxpayer before calling CCH Customer Support because the majority of rejections
152. ly one copy of the TaxWise CD Criteria for using Exception Three applies to TaxWise Desktop users only e ERO transmits returns prepared at all sites from the same transmitting computer Example of sites that would qualify under this exception An ERO operates a base site on Monday and Saturday On Tuesday he prepares returns at Main Street Senior Center On Thursday he prepares returns at Central Street Senior Center Each site has fixed hours The ERO is responsible for transmitting all returns from one computer Sites should contact their local SPEC Relationship Manager for assistance in determining if one of the above exceptions applies to their site TWO Template Sharing In TaxWise On Line TWO tax form defaults are created using a Template A Master Template is included in the software that can be modified for local use This modified template can be shared with other sites To share a template the EFIN of the site creating the modified template must be listed in the Template Subscriber field of the software order form QuickAlerts QuickAlerts is a free online service that disseminates e file messages to all subscribers The messages keep the subscriber up to date on events that impact e file Transmitters Authorized e file Providers and e file Software Developers Why Should You Subscribe There are three categories that provide all around e file information which is certain to enhance your filing season These categ
153. n 62 Fixing Rejects When a return is rejected an attempt should be made to correct it and then re transmit The majority of errors that cause rejections are due to a incorrect SSN s b not spelling names correctly or c incorrect EINs or employer or payer names For each rejected return the IRS reject code an explanation and suggestions for fixing the return is provided See Exhibit 4 for the list of the most common rejects e Fix all e file errors e Run diagnostics e Create e file if no further errors are detected If the return does not involve a change in name or SSN of the taxpayer or the dollar amounts are less than the amounts listed below the return may be re transmitted without further contact with the taxpayer Rejected returns can be corrected and re transmitted without new signatures on the Form 8879 or a new Self Select PIN if changes are not more than e 50 to Total Income or AGI or e 14 to Total Tax Federal Income Tax Withheld Refund or Amount You Owe i If the changes are more than the amounts listed above the taxpayer must be contacted and must sign a new Form 8879 or enter a new Self Select PIN before the return is re transmitted Even though the Form 8879 is not retained by the site the taxpayer still needs to sign a new Form 8879 CAUTION Some errors causing a rejected return cannot be fixed without contacting the taxpayer If the IRS rejects the el
154. n to TWO the first time NOTE their password is the username Users will then be prompted to change the password Do not assign a role the volunteer is not expected to do CAUTION TaxWise Online Pre Filing Season 44 The following table describes the roles that can be assigned to a user Roe Description O The ADMIN user or any user that has the Administrator role assigned Administrator has access to all commands and actions except Start a New Return Has access to Move Returns Submit e file View Acks TWO Reports amp Report Server and all functions related to the ReturnPreparer amp Interviewer roles Allows access to all functions associated with creating and editing a tax return Any user assigned this role can mark the return Ready to File from Diagnostics but they cannot submit the e file They cannot ReturnPreparer delete or move returns access acknowledgements or reports Can create new return templates edit existing templates assign Template Manager and unassign users to templates Allows access to all ReturnPreparer role functions but is required to start new returns by selecting Go to Interview Revi Has access to all actions except for the Manage Users and Submit eviewer e file e file Manager Allows the user to submit e file All Roles All users have access to Print Checks user Settings and TaxWise University Each user can be assigned multiple roles Any user assigned the Administrator role
155. ne else they want to have access to the support site A created user will login with Client ID Username and password which will be the username the first time they login 93 Tax Wise Pre Filing Season e From the TaxWise home page You must have Internet access to download updates Click Support tab Enter your Client ID username and password From the Latest News screen go to Toolbar and click Download From the Product Updates screen select the latest Comprehensive or Individual updates Click on the Download file icon to the right of the appropriate update The File Download dialog box appears with Open or Save options Select Open to run the file or select save to save the file Follow prompts The CD for TaxWise also contains install files for the latest version of Internet Explorer and the Adobe Acrobat reader If the latest versions are not on the computer these programs should be installed Disable any antivirus software during installation Always use the same computer for all communications for a given EFIN Automatic Notification of Updates optional You can get automatic notification of TaxWise updates sent to your e mail address Connect to the www taxwise com site select the Customer Support tab and then select the update link Select Automatic Notification Enter your e mail address and select the updates to be incl
156. ng taxpayer information are secured during and after operating hours Although a locked storage area is preferred it may not be available while on site Care should be taken to ensure Forms 8453 8879 and 13614 C along with any related information is not inadvertently revealed to others Store paper documents away from the flow of traffic Reports showing Submission ID Numbers and e file Acknowledgements should be protected Any sensitive information not returned to the taxpayer or authorized by the taxpayer to be kept for retention by the site must be shredded or burned Portable Mass Storage Devices PMSD PMSD such as diskette CD Flash Drive Jump Drive etc used to backup returns must be protected Place identification labels on the PMSD and establish a system to control and account for them These devices should be stored in a secure location to prevent theft loss of information Use encryption to securely store data when available Electronic information stored on computers Taxpayer information stored on compu ters are subject to unauthorized access The ERO should work with the site coordinator to ensure every possible precaution is in place to protect taxpayer information and privacy TaxWise software encrypts data stored in TaxWise however the same precautionary measures should be taken regardless of the software used Use of anti virus and firewall software is encouraged when connecting to the Internet to prevent unauthorized
157. nload e Run reports using the CCH databases which ensures the completeness of your report Reports are downloded into csv file format These files can be opened and viewed with MS Excel Once the file is opened it can be printed and or saved as an Excel file A second source of reports can be accessed by clicking on the Reports Server button This links to the TaxWise Customer Support website To generate a particular report click on the word generate to the right of the report Once the report is ready an excel icon will appear to the right Clicking on that icon will generate the report Support and Resources e TaxWise Online User Manual e TaxWise Customer Support 1 800 411 6391 Tips for getting the most efficient Customer Service e Before contacting TaxWise Know your EFIN Be at your computer Write down the exact error message Describe the exact function you were performing when you received the error Know the SSN of the primary taxpayer when checking the status of a return TaxWise Online Filing Season 66 e TWO End of Season Procedures e TWO Security NOSVAS ONIT4 LSOd INITNO SSIMXVL TWO End of Season Procedures Reports Since TWO is a web based service there are no reports that will be required to be forwarded to your SPEC local office If information is needed your SPEC Relationship manager will contact you with a specific request TWO Security For off season security all users other
158. nnr teten nteer nnn netrnrnenn tantaren nanne nrnna nn rannen enne 28 Record Retention Requirements e cccceccseeeeceeeeeeeeaeeceeeeceaeeeeesasenaeeeessaeaeeeeeeseeenaeeeeeeees 28 Frequently Asked Ouestions nnter tnn cee casaaeeeeeeseenseeeesseeaeeeeesseeenseeeesees 30 Form 8453 U S Individual Income Tax Transmittal for an IRS e file Return 00 31 En EE 32 Document 9282 E Business Reply Label Austin 32 Ordering et 33 EFIN Application Process isiin aeai aae aep a ae E pea araea Eana 33 Form 8633 Application to Participate in IRS e file Program ssssesesnssnneeossrnneesrernrrssrnnene 35 Form 8633 Completion cccccececcceeeeecceeceececeaeeeeeessnnaeeceesaaeeeeeeseeeaeeseesaaeeeeeesseeaeeeeeeees 35 Acceptance to the e file e e TE BET 36 SAINE EE 36 TaxWise Software Ordering EE 37 IRS CCH License Agreement EE 38 Exception One Base Site with Ad Hoc Visits cccsccccssseecsseeeeeseeeeeeeneeeseeeeeenneeesenaeeees 38 Exception Two One Day Elle weree naa E SE EECH 38 Exception Three Multiple Sites A 39 TWO Template Sharniig DE 39 Quick Alerts EE E 39 leen 40 TaxWise Online Pre Filing Season WEE 41 Enhancements and Key Features of TaxWise Online 41 Comunication Speed for TaxWise Onlme tnn ten tnn nneenn ennenen 42 Setting Up TaxWise Online EE 43 Table of Contents continued Tax Wise Online Filing SGASOMe can ceec nes sacearaetiguaitacvas Oi anceaecitate hi Pecerwusat cain Seales tensen edt
159. no c d e f 9 h e Volunteers assisting with preparing your return are trained to provide high quality service and uphold the highest ethical standards e To report unethical behavior to IRS email us at wi voltax irs gov or call toll free 1 877 330 1205 To check the status of your REFUND visit Where s My Refund on www irs gov or call 1 800 829 1954 for assistance Catalog Number 52121E Form 13614 C Rev xx xxxx 1 133 Exhibits Exhibit 7 Form 13614 C Intake Interview amp Quality Review Sheet page 2 Section A Please complete check Yes No or Unsure to all questions below Please ask if you need help Part Ill Income In 2011 did you or your spouse receive Yes No Unsure 1 Tip Income Scholarships Forms W 2 1098 T Interest Dividends from checking savings accounts bonds CDs brokerage Forms 1099 INT 9 10 11 12 13 14 Wages or Salary Form W 2 1099 DIV Refund of state local income taxes Form 1099 G Alimony Income Self Employment payments such as cash received for services small business Form 1099 MISC Income or loss from the sale of Stocks Bonds or Real Estate including your home Forms 1099 S 1099 B Disability Income such as payments from insurance or workers compensation Forms
160. ns Results box will display to confirm the deleted return s Click Close and the return s will be deleted from your list of returns on the Return page Z Delete Returns Webpage Dialog Delete Returns Select returns to delete Delete Returns Results The following retums deleted TIN Last Name First Name 144 44 4444 Sample Cynthia https ftwonkne taxwise com DeleteReturns aspx J Trusted stes TaxWise Online Filing Season 64 Restoring Deleted Returns There are two ways TaxWise Online will restore the last edited version of a deleted return 1 Select New Return from the toolbar e Enter SSN twice for validation Select Go to Tax Forms or Select Go to Interview or Select Close to cancel the process FA Create New Return Webpage Dialog Create New Return Select the type of return you wish to create Start a New Return Social Security Number ff ZE Confirm Social Security Number O Apply for ITIN Go to Interview J Go to Tax Forms Close https twonkine taxwise com CreateNewReturn y Trusted stes sa e You will be prompted to restore the previously deleted return Select Restore Return to the last edited version of the deleted return Select Create New Return to start a blank return Select Close to cancel the process we SSN forthe retum you wish to A return with the TIN 400 99 1145 has previously been deleted Would you like to Restore t
161. nt d Required enro t Have you ever any preparer penalties been convicted of a crime failed to fi ax returns or pay tax liabilites or been convicted of any criminal er the U S Internal Revenue laws Yes Please attach an explanation for a Yes response D Add Delete E mail optional 8 Responsible Official Please complete this section and provide signature even if it is the same as Line 7 A Not for Profit service selected in a box on Line 3 Page 1 must complete this section The responsible official is the individual with responsibility for and authority over the operations at designated sites The responsible official is the first point of contact with the IRS has the authority to sign revised applications and is responsible for ensuring that all requirements of the IRS e file program are adhered to A responsible official may be responsible for more than one office A principal listed in Section 7 may also be a responsible official Name of responsible official first middle initial last U S citizenship Are you a an Are you licensed or bonded Legal in accordance with state or resident attorney local requirements Title Yes No alien banking official N Yes No Home address Social Security Number C P A Not applicable enrolled agen enrolled agen een convicted of a ites or been convicted Have you ever been cr
162. nt from the drive where TaxWise 2011 is installed e Log into TaxWise e Open the Tools menu and select Carry Forward e Select Prior Year Data e The select Conversion screen appears If the prior year returns are on a different hard drive from TaxWise 2011 enter the drive letter and a colon in the path for Directory containing files For example D UTS11 USERS e Click OK e A list of the user names from the prior year Tax Wise will appear Hold down the Ctrl key and click the desired user names Selected names will be highlighted e Click OK and a list of the returns from the first User name will appear e Click All Clients to select all returns from all the user names you previously selected e Or Hold down the Ctrl key and click the returns you want to select Selected returns will be highlighted e Click OK If you did not select all clients you will see the list of returns from the next user name Select the desired returns e When you have selected all returns to bring forward processing will begin A confirmation message will tell you when the process is complete Support Site Knowledge Base 24 hours a day 7 days a week the Customer Support Web site provides information that is essential for daily operations If you have Internet access your secure Customer Support page on our web site is your best source of up to date information about e State software delivery e Federa
163. ntil you install the state software e You will receive a message file when creating new returns indicating the state has not been installed S x 1 757 GA will be used as a reference only If you wish to load GA forms make sure the state has been properly purchased and installed Figure 7 e Tab to Self Select and Practitioner PIN s programs Tax Wise Pre Filing Season 82 The following are pre set defaults if the pre set defaults are not set contact your SPEC Relationship Tax Consultant e Self Select and Practitioner PIN s section ERO Pin is entered for Self Select A Practitioner PIN of 98765 e Box is checked for Using the Practitioner PIN method for e filing this income tax return e Box is checked for The Income Tax Return 1 Put an X in the I do not authorize box and place an X in the box 2 If using Self Select PIN put an X in the I do not authorize box Preparer Information Enter your site s unique eight digit SIDN in the PTIN field and check the IRS Only box Each site has a separate Site Identification Number SIDN and each number must be used to count the number of tax returns prepared at that particular site Preparer Information Check to bill as a self prepareg return go Preparer s ID Preparer s name Date ES Print as signature X Preparer s SSN EIN Firm name Check if also ERO J Address Check if self employe
164. o explain tax law and how it applies to the taxpayer e Tact in dealing with taxpayers and volunteers when errors are identified Diagnostics A process within TaxWise that checks for information or omissions that would cause the IRS or state to reject the return as ineligible for electronic filing The program also displays any tax inconsistencies within the return Download The process of copying a file to your computer EFC Electronic Filing Center Is the TaxWise filing center you send your returns through to the IRS and receive acknowledgements e file Submission Report Report compiled and printed by TaxWise before each electronic transmission of returns The e file Submission Report includes the Submission ID SSN last name refund amount and signature method 147 Glossary EFIN Electronic Filing Identification Number An identification number assigned by the IRS to an electronic transmitter It requires a formal application process for new sites IRS Service Centers See IRS Submission Processing Centers IRS Submission Processing Centers IRS locations that receive electronically filed returns Prior to October 2002 these were called IRS Service Centers ISP Internet Service Provider A company that provides Internet access ITIN Individual Tax Identification Number A nine digit number issued by the IRS to be used by individuals who do not qualify for a Social Security Number Login Page The p
165. o make sure they do not exceed the maximum number of CULI characters TaxWise Online Pre Filing Season 52 e TaxWise Online Homepage e Using the Carry Forward Function e Password Reset e State Help e Quality Review e Running Diagnostics and Creating an e file e Setting the Return Stage e Print Sets e Printing Returns e Viewing Acknowledgements e Rejects e Fixing Rejects e Deleting Returns e Restoring Deleted Returns e Generating Reports e Support and Resources NOSVAS ONITI4 ANIINO ASIMXVL TaxWise Online Homepage The following illustration depicts the TWO Homepage while logged under the ADMIN Return Preparer user g a e 8 D X t SG e TJ ma Open Submt View Client Retum Return TWO Reports Settings Manage Print Taxi Live Hep Bbg Hot Return efies Acks Letters Templates Query Reports Server Users Checks Un Chat Topics Return Tasks Help Center ft Home Search Knowledge Base S View Accepted Returns 2 General Help amp Assistance Active Retums Program Help 2010 User Guide Paper Retums State Help TaxWise Speedtest Rejected Returns Quick Reference All Retums 1040X Mailing Addresses Retum Stages IRS Forms and Publications Search Retums IRS Publication 3189 Business 1099R and Country Codes Search IRS Reject Codes E file Forms and Schedules IRS Sequence Numbers Refund Cyde Chart Publication 4012 State Interviews Tax and Accounting Association Sites American
166. o reduce risk Contact your local SPEC Territory office for additional guidance 10 Deleting Taxpayer data Information may not be stored on partner owned or IRS loaned equipment once the filing season activities are completed The information on all computers both partner owned and IRS loaned must be deleted Securely wiped as part of the site closing activities Deleting the information properly will prevent unauthorized disclosure of confidential information IRS provided software encrypts all tax return data stored on the user s computer or on removable media 11 Deactivating users Deactivate most TWO users or ensure they only have Return Preparer role and move returns to ADMIN See TWO Post Filing Season Protection of Equipment Secure equipment when not in use in a controlled limited access location When in use ensure equipment is under the care of a volunteer at all times The laptop computers used in the program must be kept secure Additional safeguards to be considered to protect equipment from both theft and accidental damage are 1 Do not expose the laptop to extreme temperatures i e by leaving the computer in a car or garage with no ventilation in the summer or no heat in the winter 2 Handle carefully Avoid jarring bumping and dropping the equipment 3 Keep food and drinks away from the system and do not smoke around the equipment as these are hazardous to the system components 4 Never leave a laptop
167. on for the President Vice President Secretary and Treasurer of the corporation The signature of each person listed authorizes the Internal Revenue Service to conduct a credit check on that individual Type or print name first middle last U S OC S d Are you licensed or bonded Legal officer ofa in accordance with state or resident atto ee local requirements Title S No alien banking Seed Yes No Home address ial Security Number CPA None apply Not licabl Reg Fingerprint ot appiicapie enrolled agent Card Required enrolled agent Have you ever been assess reparer penalties been convicted of a crime failed to file personal ti rns or pay tax liabilites or been convicted of any criminal offense under Internal Revenue laws Yes No Pleas an explanation for a Yes response Date of birth mol ear Signature Add Delete E mail optional Type or print name first middle last U S citizenship Are you a an Are you licensed or bonded Legal ofa in accordance with state or resident ittorney ly owned local requirements i i S SC ration Title Yes No alien king official Yes No Home address Social Security Number goen Not applicable e
168. or Multiple EFINs 47 Transmitting Returns ssssseeesseesesesrrnrreneeeee 47 80 TWO Communication Gpeed 17 91 TWO S tup EN 92 TWO Template Sharing sesseeeseeesseeeseeeeeeerenens 39 U Updates siecet hein 62 63 65 147 148 Unique Password 23 33 90 User Names and Dassworde 27 58 User Defined History List 102 Ww Web based Software Version TWO 20 147 154 155 156 SR www irs gov efile 2012 IRS e file Refund Cycle Chart Based on when your return was accepted by the IRS the projected date your refund will be direct deposited or mailed is shown on the chart below This date is based on normal processing and assumes your return does not require further review If your return does require review and additional information is needed you will receive a notice For the most up to date information on your refund go to www irs gov and click on Where s My Refund to check on any changes to the projected date shown below IRS accepts your Projected Direct Projected Paper IRS accepts your Projected Direct Projected Paper return between Deposit Sent Check Mailed return between Deposit Sent Check Mailed Jan 13 and Jan 19 2012 Jan 26 2012 Jan 30 2012 Jul 6 and Jul 12 2012 Jul 19 2012 Jul 23 2012 Jan 20 and Jan 26 2012 Feb 2 2012 Feb 6 2012 Jul 13 and Jul
169. ord A security tool used to identify authorized users of a computer program or computer network Each user name added to the TaxWise system must be assigned a password to prevent unauthorized users from logging into TaxWise Passwords are set up in Security Manager in the Utility program Pending e files Electronic return files that have been transmitted and are awaiting acknowledgment from the IRS PMSD Portable Mass Storage Devices any data storage media that can be removed from the computer such as CDs floppies flash or jump drives Practitioner PIN Program The Practitioner PIN method allows taxpayers to sign their return using a five digit PIN they select however it does not require entry of the taxpayer authentication information i e Date of Birth and Prior Year original Adjusted Gross Income Print File A file ready to be sent to the computer printer Quality Control Process The procedures and processes in place to measure the quality of your VITA site operations and the accuracy rate of returns prepared Glossary 148 Quality Reviewer A person other than the individual that assisted in the preparation of the return who checks a tax return to ensure its accuracy and completeness Query To call up information from the database pertaining to specified returns Registration Code The unique 20 digit alpha numeric code assigned to a customer by TaxWise that unlocks the software Rejecte
170. ories are found on the Subscription Screen e Alerts Processing delays programming issues changes to any filing season procedure PATS testing changes e General Notifications Seminars Conferences and e file publication changes e General IRS e file Service Center Messages IRS e file program updates general information service center maintenance schedules IRS e file Help Desk phone numbers and more Another benefit is the QuickAlerts Library The library stores previously posted messages If you ve missed any of the filing season messages click on the following link to see older and previously posted QuickAlerts QuickAlerts Library 39 Ordering Software Updating or Cancelling Subscriptions At the bottom of each QuickAlerts email you receive there is a Subscriber Preference Page link Selecting this link will allow you to update your subscription information modify the QuickAlerts you receive or cancel your subscription Problems or Questions If you have questions or problems with the subscription service please contact support govdelivery com If you have another issue you want to bring to our attention you may send us an email at QuickAlerts irs gov Reports Taxwise Online allows the user to access reports from the Customer Support Site without repeating the login process To access reports use the following steps 1 Click on the TWO Reports button Lo Two Reports 2 Click the Generate b
171. orm why the information is being asked for and how it will be used e The IRS may be compelled under the Freedom of Information Act FOIA under 5 U S C 552 to provide information from this form which may be released to the public in response to requests that could include the applicant s name and business address e and whether the applicant is licensed or bonded in accordance with state or local requirements Not the Social Security Number or Date of Birth of the applicant or Responsible Official and e The Paperwork Reduction Act notes that the information asked for on this form is provided to the IRS to carry out Internal Revenue laws of the United States and is needed to process the application to file individual income tax returns electronically NOTE Volunteers Partners need to be aware that all information provided within the application Form 8633 is potentially releasable under FOIA with the exception of the SSN and the Date of Birth of the Responsible Official 131 Exhibits Exhibit 6 Sample Reject Letter Date Taxpayer s Name Address Address Dear A problem was encountered in attempting to electronically file your Federal tax return Please follow the instructions checked below We were unable to electronically file your Federal tax return The reason for the rejection is checked below Once you obtain the correct information please bring that information back to the volunteer site and we will retransmi
172. pants to protect this identification number It is your key to e file Your role as an ERO includes but is not limited to e Electronically sending the return to a transmitter that will transmit the return to the IRS Currently CCH Small Business Services CCH the developer of TaxWise Software serves as the transmitter for all volunteer sites using IRS provided software e Timely originating the electronic submission of returns e Ensuring that any rejects are properly corrected in a timely manner e Submitting any required supporting paper document to the IRS e Providing copies to taxpayers e Retaining records and making records available to the IRS e Accepting returns only from taxpayers and Authorized IRS e file Providers Sanctioning Violations of the IRS e file requirements may result in a warning or the sanctioning of an ERO The failure of a ERO to comply with any requirement or provision outlined in Publication 3112 or Publication 1345 IRS e file Handbook for Authorized IRS e file Providers of Individual Income Tax Returns or Rev Procedure 2007 40 which is updated information for Pub 1345 could result in sanctioning by the IRS Sanctioning may be a written reprimand suspension or expulsion from participation from IRS e file or other sanctions depending on the seriousness of infractions For more information refer to Publication 3112 Ordering Software 36 Additionally Volunteer EROs identified on Form 8633 EFIN application
173. payer s enters a 5 digit PIN which qualifies as the return signature s e Return has been quality reviewed e The taxpayer s agrees with the return e The taxpayer is eligible to use the Self Select PIN method e Last year s AGI or the Prior Year PIN is entered Advantage e No long term record keeping requirements for the paperwork Disadvantages e In the case of a joint return both taxpayers must be present to enter their PIN e Last year s original AGI or Prior Year PIN must also be available e The taxpayer s must physically enter their 5 digit PIN s using the keyboard e Not every taxpayer can use this PIN method to file their tax return 27 Signature Methods and IRS Recordkeeping Rejected Returns Many of the most common rejects involve the taxpayer s and their dependents Social Security Number SSN and the Employer Identification Number EIN that appears on the Forms W2 and Forms 1099 The IRS performs a name match on these numbers that can cause a return to be rejected Typographical and other errors can often be easily resolved The Taxpayer may need to be contacted to determine the correct EIN or SSN numbers for neither the IRS nor TaxWise can resolve these rejects Sometimes a rejected return may contain errors that when corrected require substantive changes If this occurs a new Form 8879 signature authorization must be signed by the taxpayer s Substantive changes are defined as changes of more than 50 to
174. pens the Select Variable window Shift F1 IRS Instructions Tax Wise Pre Filing Season 84 Setting Optional Report Defaults in the Preparer s Use Fields A commonly used report is the Preparer s Use Fields report The following are instructions for use of the Preparer s Use Fields While setting defaults in the Main Information Sheet complete the SIDN information in the preparer information section Then go to the Preparer s Use Fields directly below Suggested uses for these Preparer Use Fields Field 1 Volunteer s Initials no default needed next line Field 2 Quality Control Volunteer Initials no default needed next line Fields 4 10 These fields can be used to capture Financial Eduction amp Asset Building FE amp AB activities For example types of financial products utilized by the taxpayer and or participation in FE amp AB programs or referrals Fields 11 and 12 contain the two questions regarding a language other than English spoken in the home and a person in the household with disabilities that were added last year Fields 13 14 and 15 are the three new Preparer Use Fields that are being added this this year If you have more topics that you want to track repeat the above Once completed the site coordinator e file administrator can provide a legend to the volunteers to assist them in the completion of these fields Fields 1 amp 2 are 8 digit alpha numerical Field 3 is 20 digi
175. ponsible Official can choose to use Form 8633 Please contact your local IRS SPEC Relationship Manager to determine the procedure used for completing Form 8633 Be sure you have the latest revision of the Form 8633 See Exhibit 5 Completed Sample of Form 8633 and Instructions Form 8633 is available via the IRS website www irs gov enter Form 8633 in the search engine to download the application or call 1 800 TAX FORM and reference the form catalog numbers e Security policy requires SSN and Date of Birth for the Responsible Official on all new and revised applications e Security features advance the integrity of the e file system e The personal information you provide on the application will be protected in the same way that we protect all taxpayer information because IRS strives to ensure public trust is protected e Documents and or information that has been given to the IRS and used for tax administration purposes by the IRS does become return information protected by 26 U S C section 6103 e However the IRS may be compelled to disclose information to the public under the Freedom of Information Act FOIA 5 U S C 552 The information that may be released could include the Responsible Official s name the firm name and the business address but not the SSN and Date of Birth of the Responsible Official E file applicants should contact their local IRS SPEC Relationship Manager to ensure the accuracy and completenes
176. pping location for these documents If you have secure storage space to retain these documents for the required period you do not need to send them to the IRS Form 8453 and attachments Mailing Internal Revenue Service Address Attn Shipping and Receiving 0254 Receipt and Control Branch Austin TX 73344 0254 Shipment Include Form 3210 Document Transmittal if you want a return receipt Confirmation This step is optional Mailing Use pre printed mailing labels Document 9282E Catalog Number 33261H Labels Mailing labels can be ordered from the National Distribution Center NDC When to Mail forms 8453 within 3 business days after receiving the IRS Mail Items acknowledgement Retention Through 12 31 Period 31 Signature Methods and IRS Recordkeeping State Return State rules may differ contact your state Volunteer e file Coordinator for instructions on the handling of any state signature documents for recordkeeping requirements or contact your local SPEC office Document 9282 E Business Reply Label Austin For all locations Form s 8453 with its attachments are to be sent within 3 days from the acceptance of the return s that included this form to Austin Submission Processing Center Volunteers use Business Reply Signature Methods and IRS Recordkeeping 32 e EFIN Application Process e Form 8633 Application to Participate in IRS e file Program e Form 8633 Completion e Sanctioning e TaxWis
177. py move and delete other files in a user s directory If Admin is used as the login all users can be accessed To open Return Explorer e Select Tools e Select Utilities Setup Options e Select File e Select Return Explorer Return Explorer Look in File List Admin z SSN EIN r File Options Show 1040 Individual Si Action None X Copy to Dm Y Rename to Figure 30 Left side of screen e The Admin user has access to files in all other users e Other users have access to perform operations only on those files belonging to that user Middle of screen e Restrict files list to has a pull down menu Choose 1040 Individual e Action Select an action to perform copy delete move e Select files you want to copy delete or move e Click the button on the bottom to perform the action Tax Wise Filing Season 118 Return Explorer Actions e Copy Use this action to copy Tax Form Defaults Private Form lists Form Print defaults and History lists from one user to another You cannot copy tax returns to another user Tax form defaults can also be copied to removable storage media for use in transferring the defaults to another computer e Delete Use this action to delete tax returns and other files When you delete a file the file is deleted permanently from your hard drive The files do not go to the Window Recycle Bin The files cannot be retrieved Beginning in 2008 this will delete
178. r Install State Updates as applicable e Select the drive you want the updates installed to e Follow prompts Restoring Prior Year Data The following procedures can be used to restore the files to a computer in the event they are needed to respond to an inquiry and permission was received from the taxpayer for keeping the data for future year return preparation TaxWise 2010 will need to be installed Instructions for Prior Year Carry forward of information follow this section If restoring from backup media other than CD select the appropriate drive and follow the onscreen instructions Copying Setup 0 or Setup xxx from Disk to TaxWise 2010 e Insert disk with Setup backup file into drive e Double click on the My Computer icon or navigate through the start menu e Select the CD drive by double clicking on the drive e Highlight the Setup 0 or Setup xxx file e Right click and select Copy e Change to drive where TaxWise 2010 is installed e Double click the appropriate drive e Navigate to and double click on the UTS10 folder e Right click on a free space and select Paste The Setup file is now available for the TaxWise 2010 program Tax Wise Pre Filing Season 96 Restore Group and User names Password 10 and SStorage 10 to TaxWise 2010 e Double click on the My Computer icon or navigate through the start menu e Double click on your CD Drive e Highlight Password 10 and SStorage 2010 right click and choose Copy
179. r last year Tax Wise Pre Filing Season 88 Passwords Passwords will be required for all Desktop versions of TaxWise The configuration will be 8 characters long for both users and ADMIN with a combination of at least one alpha and containing at least one number or one special character TaxWise Desktop users are encouraged to also change their password every 90 days Do not prepare returns using the Guest user name To completely restrict TaxWise from unauthorized users you must assign a password to all User Names including Admin Guest and Training Assign a password to the Admin User e Log in using Admin e Go to Tools e Go to Utilities Setup Options e Select Setup e Select Security Manager e Click on Users tab e Click on Admin e Click on Modify button Enter a password Be sure it is easy to remember and meets the requirements above WARNING Do not forget the Admin user s password It cannot be recovered If you forget the password you will have to delete the password file which will delete all user name passwords You will have to reenter all users passwords If you need instructions for deleting the password files contact CCH Customer Support e Click OK Click OK again e TaxWise will go back to the Login Page e Log in using the user name Admin and the password you selected e Return to Security Manager Assign a password to the
180. rease the amount of time required to prepare a return CCH Small Firm Services recommends communication speed of 800 kb or greater when using TWO TaxWise Online Pre Filing Season 42 Setting Up TaxWise Online We recommend setting TWO as a favorite in Internet Explorer The following steps will assist you e Open Internet Explorer e Type https twonline taxwise com in the address line e Click on the Favorites icon e Click Add e Enter the name you want the favorite to display e Click OK First Time Login Ar you need assistance you may click on the Need Help link below Client ID User Name Password Need Help Remember Me O Procedure for No ADMIN Password If you are the ADMIN person and your client ID has never accessed TWO or the customer support site at TaxWise com then e Enter your client ID provided when software is delivered e Enter the User Name ADMIN e Enter your 20 digit Registration Code included in your software delivery for the password the first time you enter TWO e Click the Log In button You will be prompted to enter a new password Password Requirements e Must be unique per user e Must contain at least 8 characters e Must contain at least one letter amp one number e Passwords are case sensitive e Must be changed every 90 days e Can not contain User Name e Re enter the new password e Select a security question e Enter the security answer The security question is importan
181. resence of the taxpayer The exception is the Virtual VITA TCE Model Exception In some cases having the taxpayer present in the preparer s site is not always possible In these cases certified volunteers may interview taxpayers over the phone or through other electronic media while preparing their returns Both the Intake site and Preparation site must follow all of the requirements listed in the Quality Site Requirements QSR In some cases the taxpayer information must be left at the site to be prepared and mailed to the taxpayer Adequate security and privacy is expected to ensure taxpayer records are properly safeguarded All Virtual VITA TCE sites must be approved by the responsible local IRS SPEC Territory Manager to ensure all procedures are in place as described in the QSR and the taxpayer s and government s interests are properly protected This includes the correct use of Form 13614 C Intake Interview and Quality Review Sheet and security procedures for preparing all returns For more information on the Virtual VITA TCE Model refer to Publication 1084 IRS Volunteer Site Coordinator s Handbook 15 Guidelines General Guidelines Each volunteer e file site must conform to the same ERO requirements as other tax practitioners Included in this publication are requirements for operation of a volunteer e file site Publication 1345 Handbook for Authorized IRS e file Providers of Individual Income Tax Returns and Revenue Proc
182. ress SIDN EFIN etc Return templates allow any user with Return Template rights to complete common information that will apply to all subsequent tax returns they create Any user assigned the Administrator role has access to Return Templates Also users assigned the Return Template role has access to Return Templates Creating a New Return Template e Click on the Return Templates icon ee KKK gt a Open Submit View Client Return TWO Reports Settings Manage Print TaxWise Help Biog Hot Log Out Return e files Acks EECH Templates ef ECH Users Checks University Topics Tax Wise Online Pre Filing Season 46 e Click on the New Icon and the following dialog box displays fe Add Return Template Webpage Dialog Add Return Template Please define your new template Name i Description L O Make Default The new return template will be based on new return template default set of forms https fstwonline taxwise com ReturnTemplate_Add aspx J Trusted sites A e Enter the Name of the Return Template you are creating For example sites that border two states may create a return template for each state e Enter a detailed description e Select Make Default if you want to make this your default template There can only be one default template e Select what you want your return template to be based on from the drop down listing e Click OK The first time a template is set up select M
183. return s you want to e file 3 Click Continue TaxWise Online displays the following dialog box Select Returns to File 0 4 SSN a Toxpaye N 101 46 0705 Mouse Mickey Notice that TaxWise Online assigns a submission identification number to the tax return 4 Click the Print button 5 Click Continue TaxWise Online displays a dialog box indicating that the returns were successfully e filed 6 Click the Close button TaxWise Online Filing Season 60 Viewing Acknowledgments The acknowledgment is available as soon as the IRS or state acknowledges the return This could take up to 48 hours under Legacy MeF acknowledges normally within a hour To view acknowledgments use the following steps 1 Click the View Acks button on the toolbar TaxWise Online displays the Acknowledgments dialog box 2 Click the Print button to print the acknowledgment 3 Click Close The acknowledgment displays the following information e Date date of acknowledgment e TIN taxpayer s social security number e Name taxpayer s name e Ack Type federal or state acknowledgment e Refund displays the refund or balance due e Status displays Accepted or Rejected e e file State displays the state associated with the Ack Type e Sig Doc For sites that use both the Practitioner PIN and Self Select PIN the IRS ACK Report has been modified to distinguish which method was used to file the return Under the column entitled SIG DOC yo
184. rm 8453 do not send Forms W 2 W 2G or 1099 R Do not attach any form or document that is not shown on Form 8453 next to the Nie checkboxes If you are required to mail in any documentation not listed on Form 8453 you cannot file the tax return electronically Note Do not mail a copy of an electronically filed Form 1040 1040A 1040EZ or 1040 SS to the Internal Revenue Service IRS When and Where To File If you are an ERO you must mail Form 8453 to the IRS within 3 business days after receiving acknowledgement that the IRS has accepted the electronically filed tax return If you are filing your tax return using an online provider mail Form 8453 to the IRS within 3 business days after you have received acknowledgement from your intermediate service provider and or transmitter that the IRS has accepted your electronically filed tax return If you do not receive an acknowledgement you must contact your intermediate service provider and or transmitter Mail Form 8453 to Internal Revenue Service Attn Shipping and Receiving 0254 Receipt and Control Branch Austin TX 73344 0254 Exhibits Declaration control number DCN The DCN is a 14 digit number assigned to each tax return It should be included in your acknowledgement message Clearly print or type the DCN in the top left corner of each Form 8453 after the IRS has acknowledged receipt of the electronic tax return The first two digits are the file iden
185. s FILE THIS FORM ONLY IF YOU ARE ATTACHING ONE OR MORE OF THE FOLLOWING FORMS OR SUPPORTING DOCUMENTS Check the applicable box es to identify the attachments TT Appendix A Statement by Taxpayer Using the Procedures in Rev Proc 2009 20 to Determine a Theft Loss Deduction Related to a Fraudulent Investment Arrangement C Form 1098 C Contributions of Motor Vehicles Boats and Airplanes or equivalent contemporaneous written acknowledgement CI Form 2848 Power of Attorney and Declaration of Representative or POA that states the agent is granted authority to sign the return LJ Form 3115 Application for Change in Accounting Method L Form 3468 attach a copy of the frei page of NPS Form 0 168a Historic Preservation Certification Application Part 2 Description of Rehabilitation with an indication that it was received by the Department of the Interior or the State Historic Preservation Officer together with proof that the building is a certified historic structure or that such status has been requested CO Form 4136 attach the Certificate for Biodiesel and if applicable Statement of Biodiesel Reseller or a certificate from the provider identifying the product as renewable diesel and if applicable a statement from the reseller UI Form 5713 International Boycott Report C Form 8283 Noncash Charitable Contributions Section A if any statement or qualified appraisal is required or Section B Donated Property
186. s for Filing Season Form 8879 Record Retention Guidance Effective for Filing Season 2012 Volunteer Income Tax Assistance VITA Tax Counseling for the Elderly TCE volunteers are not required to retain a copy of Form 8879 IRS e file Signa ture Authorization and supporting documents such as Forms W 2 and 1099 The taxpayer s must sign and date the Form 8879 after reviewing the return and ensuring the information is accurate The volunteer should return the signed Form 8879 to the taxpayer along witha copy of their tax return Forms 8879 are not sent to the IRS Modernized e File MeF The Modernized e File MeF system is a replacement of the current IRS tax return filing technology with a modernized internet based electronic filing platform This transaction based system allows tax return originators to transmit returns electronically to the IRS in real time improving turnaround times This is a major improvement over the current 1040 e file system which processed returns in several batches per day rather than in real time TaxWise began phasing in MeF in the 2010 filing season IRS is rolling out 1040 MeF using a three phase strategy over three years e The first phase of 1040 MeF occurred in February 2010 and includes Form 1040 Form 4868 twenty one 1040 related forms and schedules that can be attached to the 1040 e The second phase of 1040 MeF occured in January 2011 and will include the same forms as the first release and add
187. s is the last user name proceed to the next step TaxWise displays the Select a directory dialog box TaxWise Filing Season 102 Select a directory where the current backup will be saved Location Ic Backup 8 16 Drives Zeg Local Disk IC Directories Local Disk C De Backup 8 16 Figure 16 7 Select the drive and directory where you want the backup to be saved and click OK You can type the complete path in the Location box or select a drive from the Drives box click the arrow for a drop down menu of drives on your system and a directory from the Directories box During the backup process TaxWise displays status messages in the bottom left corner of the TaxWise status bar If you are backing up to the same drive or removable media to which you previously backed up TaxWise displays the Confirm dialog box Confirm D 359 An earlier backup exists on this diskette This will be overwritten ae Continue Figure 17 103 Tax Wise Filing Season 8 Choose one of the following e Click Yes to continue and overwrite the existing backup e Click No to save to another location e Click Cancel to exit the backup procedure TaxWise displays the Information dialog box when the backup is complete Information i 278 Backup complete Figure 18 9 Click OK 10 Remove the removable media storage Adding to a Previous Backup To add to a previous backup use the following steps
188. s of Form 8633 prior to submission ensure accuracy The EFIN holder or Responsible Official is the only person able to obtain specific information regarding returns filed by the site Sponsors should review and update the e file applications Form 8633 yearly to Form 8633 Completion e New e file partners should work closely with their SPEC Relationship Manager when completing Form 8633 Application to Participate in the IRS e file Program New volunteer partners must be input into the SPECTRM database and receive the SIDN before submitting a new Form 8633 An SIDN must be on all new or revised VITA TCE submissions of Form 8633 or the application will be rejected by Andover The SIDN on Form 8633 provides Andover with confirmation that an applicant is authorized to participate as a VITA TCE e file provider Improved Security No data is stored locally on individual computers CCH stores all data Intrusion detection CCH uses software to reduce the threat of hackers Line 1c For processing of applications Andover wants the SIDN to be with the Legal Name Line 1g Enter the SPEC Territory Office address on this line This will prevent site from being closed for undeliverable mail allow better control of site information and may alert SPEC of inappropriate use of EFIN SIDN SPEC procedures 35 Ordering Software e The SPEC Territory office should be listed on Lines 1h and j of Form 8633 See Exhibit 5
189. s serve customers who either live in remote areas or who cannot travel to existing sites homebound Tax preparation services are provided on an appointment only or as needed basis All transmissions of returns are performed by one computer located at the base site Exception Two One Day Sites A partner or coalition who operates a tax preparation site also offers free tax preparation services at a one or two day site Criteria for using exception two 1 Partner or Coalition operates a regular tax preparation site 2 Site opened less than one week during filing season Examples of sites that would qualify under this exception e A special event hosted by a partner or coalition using the computers and volunteers from their regular tax site Transmissions of all returns are done from one location one computer Example Kroger Midnight Madness e Free tax preparation services offered in conjunction with a community function such as a Financial Literacy Conference Transmissions of all returns are done from one location one computer Ordering Software 38 Exception Three Multiple Sites Exception 3 applies when one ERO Electronic Return Originator with multiple sites transmits all returns and receives all acknowledgements To qualify for this exception each site managed by the ERO must place an order for software Sites using this exception must be identified in SPECTRM at the time the software is ordered Note The ERO will receive on
190. s to site location even if the EFIN doesn t change previously submitted on a Form 8633 would check this box An EFIN needs to be entered in this field as well e NOTE Changes to Form 8633 information that do not affect suitability can be made by a principal owner or Responsible Official by calling the IRS e help at 1 866 255 0654 The changes that can be made include site name e mail addresses addresses contact names and telephone numbers gt Add New Location Never check this box gt Reapply EFIN and or Previous EFIN this box would be checked if applicant was suspended or dropped from the program and requests reconsideration or continuation in the e file program The previously assigned EFIN needs to be entered in this field as well Line 1a Please check the box that describes your firm check one box only gt Volunteers Partners should check the box for Volunteer Organization Line 1b Leave blank Line 1 c Firm s legal name gt Volunteers Partners should enter the volunteer program type site name followed by the SIDN Line 1 d Doing Business As DBA name if other than name in item 1c gt Because the DBA name is a searchable field within the Third Party Data Store TPDS and it houses all EROs information Volunteers Partners should enter the name of their SITE followed by the Site Identification Number in this field This 9 digit number starting with an S was provided to your site by the S
191. se unwanted e files using TaxWise Utility so they are not sent in error Transmission Troubleshooting Tips e If you are having transmission problems try the following In general give it a couple of tries if a communication session is unsuccessful A number of factors can make a session fail without indicating any real problem When using Internet e Make sure the connection to your Internet Service Provider is active Can you reach http www taxwise com e Check the version of Internet Explorer you have installed TaxWise requires at least version 7 0 When using modem e If you have dial up Internet service can you connect to your ISP e Go to Start e Select Run e Type DIALER in the space provided and Click OK e Click the Dial icon and a Dial window will open e Put your cell phone number in the Phone Dialer box and click Dial to make sure the modem actually dials out Transmission of Returns for Multiple EFINs Refer to Pre Filing Season Tab TaxWise Filing Season 114 Getting Acknowledgements Volunteer sites must check acknowledgement records regularly to identify returns requiring follow up action The site coordinator or designee should take reasonable steps to address issues identified on acknowledgement records The acknowledgement records should also be compared against the e file Submission Report When you send returns to the Electronic Filing Center any available acknowledgements mail or major up
192. security risks and take reasonable steps to mitigate those risks Security 22 7 File Sharing Peer to peer P2P file sharing is a popular way to exchange or share files Any software or system allowing individual users of the Internet to connect to each other and trade files is considered P2P This includes applications that allow users to immediately communicate with each other via instant messaging and those that allow multiple computers to pool their processing power and memory to create a Super computer Use of P2P applications introduce security risks such as e Exposes data system to viruses malicious code e Places personal and or sensitive information at risk of unauthorized access e Imposes capacity constraints on computers and networks Before using P2P file sharing ensure you understand the risks P2P software causes problems that may not be fully understood Some files can be made public through the use of this software Therefore all volunteers must ensure that non IRS computers are properly protected 8 Password Protection Taxpayer information stored on computers should have password protection to ensure prevent unauthorized access The ERO should work with the Site Coordinator and or volunteers to develop a system to ensure strong passwords are used and that the passwords are changed periodically or as required to ensure taxpayer information is protected TaxWise software requires the use of a strong passwor
193. self selected PIN do not enter all zeros certify that the above numeric entry is my PIN which is my signature for the tax year 2011 electronically filed income tax return for the taxpayer s indicated above confirm that am submitting this return in accordance with the requirements of the Practitioner PIN method and Publication 1345 Handbook for Authorized IRS e file Providers of Individual Income Tax Returns ERO s signature gt Date gt ERO Must Retain This Form See Instructions Do Not Submit This Form to the IRS Unless Requested To Do So For Paperwork Reduction Act Notice see your tax return instructions Cat No 32778X Form 8879 2011 Text Reference Signature Methods Practitioner PIN 137 Exhibits Exhibit 9 e file Process m End Start Here Complete Return j if unable to Adjust return Run I information as Diagnostics Jk gt correct file appropriate paper i Create e file Take corrective acdtion as necessary until reject is Transmit resolved Return Return is Get IRS Return is REJECTED ci Acknowledgements rh ACCEPTED Exhibits within 24 48 Hours Follow state procedures as appropriate Send 8453s to IRS Austin Submission Processing Center if applicable within 3 days End 138
194. smatch Total Page No 1 141 Exhibits Exhibit 12 Sample IRS Acknowledgement Report MeF continued TaxWise 2009 TIN XXX XX XXXX DCN XXXXXX XXXXX Form reference RET1040 Copy Number 1 Sequence number 175 Error code 504 Dependent s SSN SEQ 0175 0185 0195 0205 0215 of Form 1040 1040A and corresponding Dependent Name Control SEQ 0172 0182 0192 0202 0212 must match data from the IRS Master File TAXWISE CORRECTION SUGGESTION Verify the Dependent s Last Name and Social Security Number information HIGHLIGHTED IN RED on the MAIN INFO with the actual Social Security Card If the actual card matches your TaxWise entry exactly have Taxpayer contact the Social Security Administration at 1 800 772 1213 to correct the Social Security Administration records It takes approximately two weeks for this information to be updated in the IRS s files as well You can then re transmit the return electronically TIN XXX XX XXXX DCN XXXXXX XXXXX Form reference FRM2441 Copy Number 1 Sequence number 214 Error code 524 Qualifying Person Name Control 1 2 SEQ 0120 0221 and Qualifying Person SSN 1 2 SEQ 0214 0223 of Form 2441 Schedule 2 do not match data from the IRS Master File TAXWISE CORRECTION SUGGESTION Verify the Dependent s Last Name and Social Security Number information HIGHLIGHTED IN RED on the 2441 with the actual Social Security Card If correct have Taxpayer contact the So
195. sted you know that the backup is okay e A window will appear stating Restoring to X UTS10 Users User Name e In this window place a check mark next to all returns to restore and click Ok e TaxWise will then display the message 279 Restore Complete confirming that the restore process is complete 97 Tax Wise Pre Filing Season Prior Year Carry Forward The advantage of using this data is that once you enter a social security number that has carry forward information a message will ask if you want to load prior year information If you answer yes the current year return will immediately be populated with the prior year information with the exception of dollar amounts This process saves time and reduces entry errors However the data must be verified Some data will appear with a red background which is an alert to verify the information If the information is correct select F3 to remove the red EFIN authentication expanded only carry forward prior year data from returns created with the EFIN associated by registration code or transmit code will be allowed Prior year data created by other EFINS will not be recognized This is in addition to restricting the restoring of returns with EFINS associated by registration or transmit code that was introduced last year Loading Prior Year Carry Forward Data TW10 must be installed on the computer and you must know which drive the returns are located if differe
196. swords for users that create the returns that will be transmitted from that computer for The transmitting computer will need to be preset with all user names and Setting Print Packet Defaults There are several ways to print in TaxWise The text below describes a way to set print defaults using Print Packets This method will be pre set in TaxWise 2010 Basic Philosophy Set up TaxWise default forms to print any form that on a paper return would get mailed to the IRS State Remove do not print any worksheets W 2 s 1099 s etc TaxWise will only print those forms that have data on them e Log in as Admin e Go to Tools e Go to Utility Setup Options e Click on Setup e Click on View Edit Print Packets Tax Wise Pre Filing Season 90 View Edit Print Packets m Watermark Options Packet Fie coy D J Print Watermark Custom Watermark Watermark Text Package 1040 Individual Di J Print Completed Forms Pa Available Forms Selected Forms US Federal 1 Bank Forms MAIN INFO Main Information J AL Alabama ane INTERVIEW Interview Sheet ARRARAS 1040 WKT1 Social Security ariel Adal 1040 WKT2 Student Loan E CO Colorado 1040 WKT3 Child Tax Credit CT Connecticut Copies 1040 WKT4 Foreign Eamed l DC Washington DC 1040 WKT5 Bonus Depreciati DE Delaware 1040 PG 1 US Individual Inco GA Georgia Bess
197. t no users may reset their passwords if they have forgotten it e Read and review the license agreement Check the box Procedure for ADMIN User with Previous Password e Enter your client ID e Enter User Name ADMIN e Enter your password e Click the Log In button If prompted change your password e Read and review the license agreement then check box 43 Tax Wise Online Pre Filing Season Adding New Users L To add a new user to TaxWise Online use the following steps Manage Click the Manage Users button Users TaxWise Online displays the User Manager window 1 Click the Create a New User link e Enter a unique user name e Enter the first and last name of the preparer Edit User User Name sbrown Real Name Samantha Brown Email Address s brown uga edu Is Active User Assign Roles Po Imermewer Administrator ReturnPreparer SuperUser TemplateManager ege _Save_ _Cancet e Enter an e mail address required can be the volunteer s or Administrator s Ki Edit User Web Page Dialog Create Create User User Name Real Name O Email Address Is Active User V r Assign Roles SuperUser TemplateManager Administrator Save Cancel e Assign the appropriate role by clicking on the item in the Possible Roles column and then clicking on the right arrows to add it to the Assigned Roles e Click the Save button User names are case sensitive When users log o
198. t access TaxWise Knowledge Base An extensive searchable database that contains answers to frequently asked questions It can be accessed via CCH Customer Support Web site TaxWise Mail Text files that are transmitted from a user to TaxWise Customer Service or a specific EFIN using the Send TaxWise Mail command on the Communications menu Users may receive messages from CCH any time they connect to the Electronic Filing Center TaxWise Online Software Product TWO This web based software program is internet dedicated and performs best with high speed access TaxWise Support Site The TaxWise Support Site is the company s website that holds all your site information Use it to find latest news from Universal Tax System and the IRS to download Federal and State updates and to search the Customer Support Knowledge Base TCE Tax Counseling for the Elderly The TCE program provides free tax counseling and income tax return preparation aimed at taxpayers 60 years of age or older Emphasis is on reaching older persons who are disabled or who have other special needs Although the focus of the TCE program is on older individuals assistance should be provided to all taxpayers provided the elderly are given priority service Many TCE sites offer free electronic preparation and transmission of income tax returns Toggle To switch back and forth between two options For example if you click the Close Tree View button while the TaxW
199. t alpha numerical Fields 4 5 amp 6 are 10 digit numerical Field 7 is 3 digit alpha numerical and Fields 8 9 amp 10 are 15 digit alpha numerical 85 Tax Wise Pre Filing Season Most Commonly Linked Forms and Schedule 1040 Worksheet 1 Social Security e From Form 1040 page 1 select line 20 Social Security Right click and then select Link Select the 1040 WK1 worksheet In the Taxpayer column select the field for Social Security received this year Press F3 then F10 to save and exit the worksheet Select Form 1040ES e Scroll to line 14 e Check the box on line 14c and press the tab key e Press F10 to save and move to next form If entries are not made on this form it will not print Schedule D and the Capital Gain Loss Transaction Worksheet e Open 1040 PG 1 Form 1040 page 1 e Select the field for line 13 Capital Gain or Loss Right click and then select Link e Select Schedule D page 1 and then double click to open it e Select the first description field below the 1a Description of property column heading Press F3 then press enter e Reselect 1a Right click and then select Link e Open the Cap Gn Wkt Capital Gain Loss Transaction Worksheet or if this is not shown the NEW Cap Gn Wkt Capital Gain Loss Transaction Worksheet Press F3 on description field then enter e Press F10 to close the worksheet e Press F10 to save and move
200. t of main taining a home for any of the persons in Part Il Question 2 If yes which ones Use Publication 4012 Volunteer Resource Guide and Publication 17 Your Federal Income Tax in making tax law determinations Additional Tax Preparer Notes taxpayer 1 Sections A amp B of this form are complete Taxpayer s identity address and phone numbers were verified Names SSN or ITINs and dates of birth of taxpayer spouse and dependents match the supporting documents Filing Status is correctly determined Personal and Dependency Exemptions are entered correctly on the return All information shown on source documents and noted in Section A Part IIl is included on the tax return Any Adjustments to Income are correctly reported Standard Additional or Itemized Deductions are correct All credits are correctly reported Withholding shown on Forms W 2 1099 and Estimated Tax Payments are correctly reported All tax law issues above have been addressed and necessary changes have been made If direct deposit or debit was elected checking saving account and routing information match the supporting documents Correct SIDN and EFIN are shown on the return Catalog Number 52121E Exhibits 136 Form 13614 C Rev xx xxxx Exhibit 8 Form 8879 IRS e file Signature Authorization 8879 IRS e file
201. t restoring returns that were created with an EFIN CA Use Restore from Disk to restore one or more files to your computer from a backup disk the returns later when you need to edit them Make a note of the user name to which you are restoring returns so you can find To restore from a backup disk use the following steps 1 Log into TaxWise as the user you want to contain the restored files 2 Click the Tools menu and click Restore from Disk TaxWise displays the Select a directory dialog box Select a directory that contains the previous backup you wish to re Location UO O O Drives ze Local Disk IC D Se 4 Drive on tmathis Iptp I ve Local Disk IC Drive D shared on netapp03 IG shared on netappO03 T tmathis on netappO3 U installs on netappO3 Go napa on netapp03 2 PATS O Teresa gt TEST C TRAINING OK Cancel Help Figure 23 TaxWise determines the type of restore procedure needed from the backup file s on the backup disk TaxWise Filing Season 108 3 Select the drive and directory where the backup is located and click OK TaxWise displays the Select User dialog box select user ais Test Select al Cancel Hep Figure 24 4 Select the user name that is associated with the backed up return 5 Click OK TaxWise displays the Restoring to dialog box Restoring to C UTS10 USERS GUEST 1 61 C 0C122222 222 M 01101992 038 C 01101
202. t your return We apologize for any inconvenience The name year of birth and or Social Security Number listed for is inconsistent with the information provided to us by the Social Security Administration You may need to contact the SSA for assistance in this matter Li There is an error in the Employer Identification Number on the Form W 2 from Please contact this employer to verify that the number is correct A The IRS records indicate you were disallowed Earned Income Credit in a previous year You must file a Form 8862 Information to Claim Earned Income Credit After Disallowance 4 Other Please be advised that we were unable to electronically file your Federal tax return The reason for the rejection is checked below Please mail your return to the Internal Revenue Service You cannot file electronically due to the situation checked below You must mail your return Please be advised that this will change the date you were advised your refund would be issued We apologize for any inconvenience The Social Security Number for has already been claimed on another tax return for Earned Income Tax Credit 1 Your dependent has already been claimed on another tax return 4Your Social Security Number has already been used as a dependent s SSN on another return The IRS records indicate you have already filed a Federal Tax return 1 Other Please be advised that your return was electronically filed but the problem checked b
203. teers preparing returns to have unique user names that are password protected This policy helps to protect the volunteer as much as it is to protect the taxpayer In the past the volunteer program had refunds diverted into accounts other than the taxpayer it was difficult to pinpoint which volunteer prepared the return when the site only used one user name for all volunteers This resulted in innocent volunteers being removed from the program 23 Security e The volunteer s access privileges should be limited to the activities necessary to perform their volunteer role For instance a return preparer should not be assigned administrative or super user rights e When the site uses other software to prepare returns similar security precautions should be followed as allowed by the software e When volunteers quit resign or are no longer working at the site the ERO or Site Coordinator must deactivate their user names e The site should not use generic user names or passwords such as volunteer the site must change the password immediately when a user leaves the program used to electronically prepare tax returns all user and non user accounts such as guest accounts should be password protected TaxWise Guest accounts must be password protected If other software is 9 Disposing of information All electronic media and hardware should be disposed of timely and in a manner that ensures data is not recoverable t
204. tes they can contact CCH Customer support to have the update sent to them through TW mail If a user does not have internet access and wishes to download a minor update Users downloading from the Internet have two choices a Comprehensive Update which includes all major and minor updates and a Sequential Update which allows the user to select the updates one at a time e The comprehensive update continuously grows in size and will take longer to download However the advantage of using this file is that users do not need to be concerned with the updates that have have not been loaded It brings your software up to date with the most current version of TaxWise e The sequential update allows a user to select updates one at a time however all updates must be loaded sequentially If a user is choosing to load sequential updates via the Internet they will have to load minor updates that are delivered between the major updates Remember all MAJOR updates must be loaded For example a user has loaded major updates 23 01 and 23 02 but has not loaded minor update 23 03 or major update 23 04 From the sequential list the user must download and apply 23 03 and 23 04 Instruction for Downloading Federal Updates You will need your Client ID Username and Password e You will need your Client ID username ADMIN and registration code the first time you log into the support site The ADMIN user will then create usernames for anyo
205. the Main Information Sheet The IRS uses the taxpayer s date of birth and last tax year s original Adjusted Gross Income AGI or Prior Year PIN to verify identity What are the guidelines for entering the original Adjusted Gross Income AGI When taxpayers sign their electronic tax return using the Self Select PIN method they must provide their original prior year AGI or prior year PIN for the IRS to validate their identity The prior year AGI is the amount from the taxpayer s prior year originally filed return as accepted by the IRS it is not the amount from an amended return or a math error correction made by the IRS In some cases the prior year AGI may have unique features as follows e f the prior year return was filed as married filing jointly with the same spouse enter the same prior year total AGI amount for each taxpayer Do not divide the amount between the taxpayers e f the prior year return was filed as married filing jointly with a different spouse enter the prior year total AGI amount from the joint return filed with the ex spouse Signature Methods and IRS Recordkeeping 26 e f the taxpayer did not file a prior year tax return the prior year return was filed after December 9 2011 the prior year AGI was zero or the taxpayer did not need to file a prior year tax return but filed a return anyway the taxpayer must enter Zero for the original prior year AGI amount Do not leave this field blank the return will re
206. the personal identification number PIN below is my signature for my electronic income tax return and if applicable my Electronic Funds Withdrawal Consent Taxpayer s PIN check one box only O authorize to enter or generate my PIN ERO firm name Enter five numbers but as my signature on my tax year 2011 electronically filed income tax return do not enter all zeros O Iwill enter my PIN as my signature on my tax year 2011 electronically filed income tax return Check this box only if you are entering your own PIN and your return is filed using the Practitioner PIN method The ERO must complete Part IIl below Your signature Date gt Spouse s PIN check one box onl y O authorize to enter or generate my PIN ERO firm name Enter five numbers but as my signature on my tax year 2011 electronically filed income tax return do not enter all zeros O Iwill enter my PIN as my signature on my tax year 2011 electronically filed income tax return Check this box only if you are entering your own PIN and your return is filed using the Practitioner PIN method The ERO must complete Part III below Spouse s signature gt Date gt Practitioner PIN Method Returns Only continue below ication and Authentication Practitioner PIN Method Only ERO s EFIN PIN Enter your six digit EFIN followed by your five digit
207. tification number and are always 00 The next six digits are the electronic filer identification number EFIN The next five digits are the batch number and the serial number The last digit is the year digit for returns filed in 2011 the year digit is 1 Example The EFIN is 509325 The batch and serial numbers are 00056 The DCN is 00 509325 00056 1 Name and address If a peel off name and address label was received from the IRS put the label in the name area Cross out any incorrect information and print the correct information Add any missing items such as an apartment number If a label was not received print or type the information in the spaces provided P O box Enter the box number only if the post office does not deliver mail to the home address Note The address must match the address shown on the electronically filed tax return Social security number SSN Be sure to enter the taxpayer s SSN in the space provided on Form 8453 If a joint tax return list the SSNs in the same order as the first names Payments Do not attach a payment to Form 8453 Instead mail it by April 15 2011 with Form 1040 V to the IRS at the applicable 144 1040 V is not available see the instructions for your tax return for other ways to get forms or you can go to IRS gov Form 2848 An electronically transmitted return signed by an agent must have a power of attorney attached to Form 8453 that speci
208. tion 13 Gen Disclose used to solicit consent under 7216 Consent to disclose personal Income Tax Information 14 Form 8879 IRS only and Print Signature boxes will be checked 15 Form 8867 Do Not Use box will be checked 16 The software Intake Interview amp Quality Review Sheet is the same as Form 13614 C To set Tax Form Defaults e Log into TaxWise using the user name ADMIN to change tax form defaults You should set these defaults before you add user names so that settings can be applied to all users If logged into TaxWise return to the Home Page and click on change user e Change user to ADMIN e Click on Tools e Select Edit Tax Form Defaults e Highlight 1040 Package e Click OK e Click Yes on Any changes made will only affect subsequent new returns in this user Continue e The Main Information Sheet automatically opens in the initial forms F3 highlights required fields or removes highlights from the fields It puts the RED in or takes it out State Information Scroll to State Information on the Main Information Sheet If you prepare state returns and have received your state software from TW then enter the two letter state abbreviation in the full year resident box If you have not loaded your state software you will receive the following message e State forms will not load in the TaxWise tree u
209. tions to the new user group e Click OK Assign Users to Specific Groups e Repeat the first three steps shown above if not already in Security Manager e Select the Users tab e Select New to create a new User or Highlight an existing user and select Modify e If anew User type a User Name and Password then proceed e In the Available groups box select the appropriate group for the user and click Add e In the Assigned groups box select SuperUser and click Remove If SuperUser is not removed its lack of authority to set unique defaults will override this authority given to the Defaults group e Click OK When a USER assigned to a USER GROUP allowed to set unique defaults will initially be set up with the defaults in Admin Then when is logged on that user will be able to modify or create their own defaults in the same manner as Admin User Name and Password Security TaxWise uses a feature called Security Manager to control access to the TaxWise functions by adding changing and removing users and passwords Passwords MUST be assigned to each user User passwords must conform to the following requirements e Unique per user is recommended e Must contain at least 8 characters made up of the following 1 1 or more alpha characters 2 1 or more numbers or special characters e Can not contain login ID and must not have been used as a password by any use
210. to next form If entries are not made on this form it will not print e You can select any form and highlight default any field by hitting F3 e Press F10 to save and close the form e After all changes are completed select File then Close Return to close the screens or you can click on the Closed Folder icon in the Tool Bar e You can select any form and highlight default any field by hitting F3 e Press F10 to save and close the form e After all changes are completed select File then Close Return to close the screens or you can click on the Closed Folder icon in the Tool Bar Schedule EIC Worksheet e Open Sch EIC Worksheet e Go to bottom where Due Diligence is shown e Show all answers as No e Press F10 to save and move to next form Tax Wise Pre Filing Season 86 Return Stage optional but strongly recommended Return Stage can only be carried out by logging into TaxWise as the Admin User however the changes will apply to all other users e Open Tax Form Defaults with the Admin user e Click on the Return Stage button and then select Edit Return Stage Options e Add the following items to the list PPIN Practitioner PIN Ready to Review Ready to Submit e file Waiting on Signature Waiting on Tax Information Paper Return DO NOT FILE Select OK Si oi E Return Stage Interview Diagnostics IRS Pub 17
211. to select returns separately click each return Ensure that you have signed Forms 8879 or PIN information for each return to be transmitted The returns you selected will be compressed into a single transmittal file At the same time TaxWise checks the returns for problems such as a return that was edited after the e file was created If TaxWise detects a problem with any return the return will be omitted from the transmittal file and an explanation of the problem will be printed on the e file Submission Report See Exhibit 10 Sample e file Submission Report Since any problem returns are omitted it is OK to send the transmittal file containing returns with no problems Problem returns can be fixed and transmitted later TaxWise Filing Season 112 H changes were made to a return or the return was opened after the e file was NOTE created it will be necessary to open the return and run Diagnostics If No IRS Electronic filing errors detected re create the e file by selecting the e file button in Diagnostics recreate all the e files before selecting the returns to transmit using this simple To save time particularly if returns were created by several different preparers procedure It recreates all your e files at one time e Select TOOLS e Then select MAKE E FILES e Check BOX for each Return you intend to transmit e Then Click OK This will avoid going back to recreate individual e files for returns that will not transmit b
212. ttings Prints the federal signature forms Salutations l ERO Defined Custom Print Set Edit My Print Set Create My State Print Set Close Choose the applicable sets you want printed with each return Primary Forms Prints completed Federal and State forms excluding the Main Information Sheet the Interview Sheet completed worksheets and income detail sheets such as W 2 detail and 1099 detail Completed Forms Prints all completed Federal and State forms Signature Forms Prints 2 copies of Federal Form 8879 required for electronic filing Sites are no longer required to retain Form 8879 Create My Print Sets Lets you select which forms and how many to print This can be used in addition to one or more of the other print sets For example for quality review the Main Info Sheet is needed You can select Primary Forms amp then add just the main info sheet in the My Print Sets Select the Close and Save button at the bottom of the screen TaxWise Online Filing Season 58 Printing Returns e The pop up blocker must be disabled e Adobe 8 1 or higher is required to print returns e Returns can be printed from the User Homepage by selecting print returns in the return tasks link To print a return while you have the return open you can click the Print Return button on the task bar and a box will pop up where you will click on the Download PDF Return link Your PDF is ready Open in a new window will need Adobe Rea
213. tus SINGLE Dependents 0 Federal Income Information Earned Income 9 651 00 AGI 9 651 00 Taxable Income 4 301 00 Payments Credits 0 00 EIC 0 00 m Efile Status Date Created Status Date Sent Return Stage Date Rejected DCN Date Accepted Computed Tax Tax Withheld Est Tax paid Refund Due No IRS efile made COMPLETE PAPER RETURN The return stage can also be set when the return is closed from the Return list Simply select the stage in the Stage column from the dropdown list Keep in mind the return stages must be set as READY TO REVIEW READY TO TRANSMIT WAITING ON SIGNAT discussed in the TWO Pre Filing Season section of this publication 57 Tax Wise Online Filing Season Print Sets Select from 3 different types of print or create your own print set You have the ability to choose 1 print set multiple print sets or your own customized print set 1 2 3 Login as ADMIN Select the User Settings icon Select Print Sets User Settings Set your options amp Settings Print Sets User Settings Tax Preparer Select the collections of forms to be printed each time you print ERO Display F Primary Forms E Administrator Setungs Prints compted federal and state forms excluding main information interview sheet and other Custom Fields worksheets Retum Stages F Completed Forms HE3 Prints all completed federal and state forms A avanca 7 F Signature Forms Send Se
214. u will find the following e 8453 If attachments are to be mailed using Form 8453 e SO If the return was sent as a State Only return to IRS e SSP Indicating the return was filed with a Self Select PIN signature alternative e PP Indicating the return was filed with a Practitioner PIN signature alternative 61 Tax Wise Online Filing Season e EIC Ind If the EIC Indicator displays Y then the EIC portion of the refund is held until the certification documents are submitted to the IRS for approval e SVC Center Displays the IRS Service Center that accepted or rejected the return e Submission ID Number assigned by TaxWise Online You can sort the acknowledgments by clicking the column titles Federal and state acknowledgements will be displayed on separate pages Rejects There are several methods of identifying rejected returns Rejected Returns 100 18 0798 101 18 0798 JOHNSON John Jones Lisa US e file Rejected State e file Rejected Rejected Rejected Il Include Returns From AN Users Username 102 18 0798 Johnson James Rejected Rejected 103 18 0798 Jones Lisa Rejected Rejected 106 18 0798 1 The rejects are listed on the Acknowledgement report Johnson James Rejected Rejected 2 Click on the Rejected Returns link from the Return Task section of the home page This will display all rejected returns Tax Wise Online Filing Seaso
215. uded If the site has multiple computers you will have to transfer the file to a PMSD and load it onto all the other computers For more information see Transferring Federal and State Updates to Non transmitting Computers in the Filing Season section e f you use an Internet connection each computer can update through the TaxWise support site Use the Customer Support tab and go to the update link All updates will be at that site and you can select the ones you need during the daytime hours Many EROs have found that it is less time consuming to download during non business hours During the peak e file periods getting updates could take longer to download Downloads and Updates of State Software When your primary state becomes available the one used in your EFIN address it will be automatically downloaded to your EFIN mailbox for retrieval If the state software is not available for download by mid January follow the instructions below for ordering state software Since each state has its own requirements volunteers should be familiar with their state s revenue procedures To retrieve your state software click on the Get Acknowledgements and Updates in the drop down box on the TaxWise home page If State Software is available it will download and automatically install Instruction for Downloading State Updates Once you have installed your state software the State Updates will apply automat
216. ument consists of 14 sections e Highlights for Filing Season e Guidelines e Security e Signature Methods and IRS Recordkeeping e Ordering Software e TaxWise Online Pre Filing Season e TaxWise Online Filing Season e TaxWise Online Post Filing Season e TaxWise Pre Filing Season e TaxWise Filing Season e TaxWise Post Filing Season e Exhibits e Glossary e Index Table of Contents Highlights for Filing Season wzitieessescuka ceetegssncedeteedestdcacuteedesaucsuaetiedauilsdunesdoinels EEEa E aeiaai 7 Eeo Elle E 15 POSITION DESCIPTION Pee E E AE A E E A 15 Privacy Confidentiality Guidelines and Standards of CONdUCt ccccscscceeesseseeeeeeeees 15 General E le 16 6 Tile QUAIITY TE 16 Recommended Minimum Operating System Requirements sssessssesnsnnesne eee treenn nenene 19 ae DD AE E A E E E A E A T E E Eegen 21 Protection of the Information c ccccecesceeceeeeseneeeeeeecenaeeceecesaneeeeeessenaeeeeeseeaeeeeesssenseeeseees 21 Protection of Equipment ieseni rge eene aeaaea a pa aTa 24 Signature Methods and IRS Recordkeeping ceccesseecesceeeeeeeeeeseeeeeeeseaeeeeaeeesaeeseeaeeneeeeaaeeeaes 25 Signature Methods for e file REtUITIS 22 e ccesececeeseeeeeeeeceeneeeeeseceeeeeeeeeseseeeneseeensseeenes 25 Practitioner PIN OEB 25 Self Select PIN Method Au 26 Rejected Returns iscosinsceceiiesdsivevacd E A A T tubal cardiaavnacnvareaie 28 Recordkeeping Requirements ss nsoseseneoees
217. upport Web Site click the category that fits your problem This will auto address an e mail to Customer Support The reply will be to your regular e mail account e To use Send Mail to SFS Support log into TaxWise On the home page under Communications click Send Mail to SFS Support TaxWise opens the e mail message in a separate browser window You will get a reply through your e mail address that you enter in the browser window 99 Tax Wise Pre Filing Season Tax Wise Pre Filing Season 100 e Backing Up Returns e Restoring Returns e Deleting Returns on Non Transmitting Computers e Transmitting Returns e Transmission Troubleshooting Tips e Getting Acknowledgements e Fixing and Resending Rejected Returns e Contacting TaxWise Customer Support e Return Explorer e Return Explorer Actions e TaxWise Reports NOSVAS ONITI4 JSIMXVL Backing Up Returns To back up returns click the Tools menu and click Backup to Disk TaxWise displays the Backup Options dialog box The only options are to Start a new backup or Add to a previous backup TaxWise will automatically back up the tax return and all related files IRS and state electronic files database records and client letter templates Starting a New Backup 1 Click the Tools menu and click Backup to Disk TaxWise displays the Backup Options dialog box Backup Options M Method of Backup C Add to a previous backup Cancel Help Figure 13 2 Click Start a new ba
218. use must sign using a PIN Both taxpayers can choose any five digits except all zeros Can a taxpayer enter a spouse s PIN if he she is unavailable No Each taxpayer must enter his her PIN Does a taxpayer have to use the same PIN that was used the prior year No The taxpayer may choose any five digits except all zeros Can a taxpayer use the same PIN the following year Yes or a taxpayer may choose any five digits except all zeros Can a taxpayer give their PIN verbally to an ERO to enter it in their electronic return Yes if using the Practitioner PIN Method The taxpayer may give their PIN to the ERO verbally However the taxpayer must also sign Form 8879 An ERO cannot transmit the taxpayer s return or release it for transmission until they receive the signed form from the taxpayer Are Forms 8879 mailed to the IRS Processing Center No The retention of the Form 8879 is no longer required Are Forms W 2 W 2G and 1099 R retained when either the Practitioner PIN or Self Select PIN methods are utilized No The retention of these forms is no longer required Signature Methods and IRS Recordkeeping 30 Form 8453 U S Individual Income Tax Transmittal for an IRS e file Return Form 8453 will be used to transmit specific supporting documents that cannot be e filed Those paper forms schedules and supporting documents include e Form 1098 C Contributions of Motor Vehicles Boats and Airplanes or acceptable documentation
219. utton beside the desired report 3 The report status will change to Pending Reports Refresh Name Status Last Generated Download Awaiting IRS Ack Summary Generate Complete SE 1 02 17 ES Daily Tax Program Statistics E File part 1 Generate Complete 8 31 2010 1 28 20 PM EN IRS Electronic Filing Summary Generate Complete 10 12 2010 1 13 17 PM 2 Outstanding IRS Rejects Report Generate Complete 11 10 2010 10 45 18 AM a You can leave this page while the report is generating Report generation could take up to 1 hour 4 When the report is complete the status will change to Complete This step could take up to an hour 5 The user may then choose to Download the report by clicking the link under Download Reports are downloaded into csv file format These files can be opened and viewed with MS Excel Once the file is opened it can be printed and or saved as an Excel file Ordering Software 40 e Difference Between TaxWise Online and TaxWise Desktop e Enhancements and Key Features of TWO e Communication Speed for TaxWise Online e Setting up TaxWise Online NOSVWAS DONT 204 SANTINO ASIMXVL TAXWISE ONLINE PRE FILING SEASON Difference Between TaxWise Online and TaxWise Desktop The following table displays the main differences between TaxWise Online and TaxWise Desktop TaxWise Online TaxWise Desktop Installation No installation required program maintained by CCH Sma
220. where refunds are being deposited such as Checking Savings IRAs IDAs Savings Bonds etc See instructions below The pre set defaults will be set in the Admin User only The pre set defaults are 1 Main Info Sheet Required fields e Appropriate form to Use 1040 e Taxpayer s name address phone number date of birth and occupation are designed as required fields e Are you excluding Puerto Rico income is checked No e Return Type E File Only e Third Party Designee is checked No e Self Select and Practitioner PIN s section ERO Pin is entered for Self Select amp Practitioner PIN of 98765 e Box is checked for Using the Practitioner PIN method for e filing this income tax return e Box is checked for The Income Tax Return e IRS only box will be checked in the Preparer Information section e Preparer s Use Fields section boxes 11 and 12 are populated for Language and Disability questions 1040 Worksheet 1 Social Security Schedule A Detail linked to the Schedule A Schedule B linked to the Interest and Dividend Statements Schedule D Capital Gains Worksheet Form W2 Form 1099 MISC Form 1099 R Schedule EIC Worksheet Form 2210 Zero inserted on line 9 to block calculation of penalty for under withholding ch mm Jm bah wesch sech 81 Tax Wise Pre Filing Season 12 Gen Use used to solicit consent under 7216 Consent to use personal Income Tax Informa
221. y General Printer Setup Color Setup Color Settings Color Style Si Page Background Color Width Label ee Heading 1 Beste Heading 2 C Highlight 1 Highlight 2 Filled Entry Empty Entry Required Entry Calculated Entry Scratchpad Entry Nwverridden Ent Default Default without Color Codin DOS Classic Soothing My Custom Colors Form Properties Text Properties US 1234 Earnings summary Heading 2 Your Name GEI SS number From Date Full Year Ea Period ia Eamed Income 35000 Employer Name El Fed Tax With 25000 Employer Address Tips Press F1 for Help Press F9 to see details I Save as Workstation Defaults Cancel Help Figure 4 e The Classic Color Setting is recommended e If using the default color setting the following modifications are recommended Select My Custom Colors Select the Required Entry item and set the bottom borderline width to 4 Select the Calculated Entry item and set the bottom borderline width to 4 Select the Overridden Entry item and set the bottom borderline to 4 then set the color to light grey e If you are using TaxWise on a network select the Save as Workstation Defaults check box to ensure that all of your settings carry over to each workstation on the network e Click Finish to save work any time changes are made to Setup Options 77 Tax Wise Pre Filing Season Re
222. y connected to the Electronic Filing Center The Session Information part of the window will show messages including Mail tossed meaning that there were acknowledgements updates or e mail messages downloaded to your computer There was no mail to toss meaning that there were no acknowledgements updates or e mail messages downloaded to your computer Click on Close to close the communications window You will receive the following message 120 The Electronic files just transmitted have been erased Click OK 113 Tax Wise Filing Season If the session was not successful Click Connect to try again TaxWise will attempt to reconnect to the Electronic Filing Center and re send the transmittal file Or Click Close to end the communications session TaxWise will retain the transmittal file containing your e files The next time you choose Send Federal State Returns a window opens stating 42 Transmittal file already exits Transmit that file first You can either re send the transmittal file or click Unbatch When you click Unbatch the transmittal file is deleted but the separate tax return e files are saved The tax return e files selected to be transmitted must have signed Forms 8879 or the required PIN authorization Match these against the tax return e files listed in the Returns to File window and on the e file Submission Report before transmitting E files without authorization should not be transmitted Era
223. y try to enter data or select a calculated entry mimics the calculated entry behavior in desktop New Preparer Use Form will replace preparer use fields on the Main Information sheet There will be 25 fields that will have 15 alpha numeric characters e New Taxpayer Reminder field Enter information that you need for the preparer to be aware of the following year will automatically display when a return is started in TY 2012 January 2013 41 Tax Wise Online Pre Filing Season Communication Speed for TaxWise Online Anyone using TWO should run the speed test using the link below http speedtest taxwise com Run speed test at the time of day you expect the site to be open Start Internet Speed test A free test will be run Other Dial up zl Connections over Smbit s are not supporied Select a region us Select gt EFIN EFIN e Select your internet source e g Cable DSL etc e Select your region e Enter your EFIN If you do not have an EFIN assigned to you enter the generic EFIN 070743 e Click Start a test button This test should be performed on each computer planning to use TWO If the results of the speed test indicate the communication speed is less than 800 kb per second TWO may not be the best product choice Communication speed has direct impact on the user s satisfaction level Slow communication speeds represent slow response time Slow response time could inc
224. yroll A laser printer is required for printing W 2 and 1099 Forms with TaxWise W 2 1099 and Compliance Reporting programs Minimum System Requirements for most TaxWise Products for Tax Year 2011 Notes e Microsoft Windows XP 32 bit only with the latest service pack e 800 MHz processor e 512 MB of RAM e 1 GB of available hard drive space per tax year e 8X speed CD ROM e 800 X 600 color monitor with 16 bit color video card e Microsoft Internet Explorer 7 0 with the latest service pack e 56K Internet connection Internet access required e PCL6 compatible printer A laser printer is required for printing W 2 and 1099 Forms with TaxWise W 2 1099 and Payroll Compliance Reporting programs e Ethernet network card required for network installations only e Adobe Reader version 8 1 or higher e InterviewPLUS Online requires a broadband Internet connection DSL cable modem or T1 T3 e TaxWise Scan amp Fill will work with most TWAIN compatible scanners but for optimal efficiency we recommend a scanner with an automatic document feeder e Tax Year 2008 programs require a 32 bit operating system Tax Year 2009 will run on either 32 bit or 64 bit OS Minimum requirements provide adequate performance for many users depending on computer configuration While TaxWise may run on configurations with fewer resources we cannot guarantee performance or capability 69 Tax Wise Pre Filing Season The following products are compatib

Download Pdf Manuals

Related Search

Related Contents

USER MANUAL - Interspiro  Delta Electronics Series H48SA User's Manual  ABUS FUAT50000  

Copyright © All rights reserved. Failed to retrieve file