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User Manual for Individuals with TBI

1. Prepara CHAPTER 5 VIDEOGRAPHIC DATA CAPTURE Introduction to Videographic Data Capture Understanding Your Equipment and How It Operates Understanding the Job and Using the Task Analysis How to Use Your Camera to Capture Videographic Data Steps for Videographic Data Capture CHAPTER 6 POST VIDEOGRAPHIC DATA CAPTURE The Importance of a Post Videographic Data Capture PROU DC Sieps me Transferring Data From Eapropter etate tont CHAPTER 7 WORKUMENTARY CREATION Preparing Workumentary M Creation Procedure for Editing Data to Satisfy Production Styles 76 Procedure for Output of Final Video 106 Specific Steps for Workumentary Creation 107 CHAPTER 8 CLAAS TRAINING TOOL CREATION eases 110 Editing Workumentary 110 Microsoft FrontPage CLAAS Training Tools Completion Seps Froni his Microsoft FrontPage CLAAS Tools Steps From Template E TES CHAPTER 9 VIDEO SOP CREATION HEU ONE MEN 122 Steps for Creating a Video SOP ccc ncccvedtaconeeversanee 122 CHAPTER 10 PUBLISHING COMPLETED WORKS 524410111114
2. teed 133 Steps for Publishing to External Drive 134 Steps Tor Publishing 10 DVD 135 Steps Tor Publishing to CD ROM pesos estos 123 Steps for Publishing to PDA 136 Steps for Publishing to iPod or Media Players 138 Preparing Files for Internet 138 Final Production Review 138 CHAPTER 11 TOOLS AND TEMPLATES Documents 1 Complete CLAAS Software Creation Process Map Chapter 2 2 Management Familiarization Meeting Session Checklist and Questionnaire Chapter 3 3 End User Requirements Assessment Process Mapping and Task Analysis Session Preparation Checklist Chapter 3 4 End User Requirements Assessment Questionnaire Chapter 3 5 Example Electronic Task Analysis Chapter 3 6 Pre Video Shoot Checklist Chapter 4 7 Consent and Release Form Chapter 4 8 Video Shoot Equipment and Supplies Checklist Chapter 5 9 Example Workumentary Script Chapter 6 10 CLAAS Training Construction Template for Use with Pinnacle Studio Software Chapter 8 11 Example SOP Template Blank Chapter 9 12 Example Video SOPTM Template Complete Chapter 9 13 Procedure for Converting wmv Files to mp4 Files for Transfer to an iPod 14 Procedure for Transferring Video to iPods Using a Mac Computer 15 Procedure for Converti
3. Step 27 Video SOP Process Mapping Team Management and Quality Assurance Review Text and Video Links for Corrections Step 28 CLAAS Is a CLAAS Training Tool Desired No Step 28 Video SOP Are Corrections Needed Yes Step 29 Video SOP Corrections to Text Video and Hyper Links Completed CLAAS Yes FLC Uses the Production Specialist to Create the CLAASTM Training Tool However Videographer May Create it as Well CLAAS Training Tool is a Deconstructed Workumentary Broken Down Into Edible Bites that Are Converted to a Web Page Use CLAAS Training Tool Construction Template as a Guide Step 31 Video SOP Master Copies of Video Video SOP Copied and Archived Distributed as Desired 37 Use CLAAS Training Tool Construction Template and Populated to Control and Track the Process Output For Each Edited Pane is 1 A jpg Image Which Represents the Action in the Edited Clip 2 The Edited Clip Complete Process for Creating Customized Learning And Assistive Software CLAAS MS Front Page is the Recommended Web Programming Software Which Is Used to Create the Web Based Training Tool The Template is Included on the CLAAS Users Manual CD ROM This Creates a Tool Which is a Web Browser Viewable Document It Can Be Viewed on a Computer or Hand Held Viewi
4. At this point in the CLAAS production process management needs to make the final decision as to the final embodiment s of the software The steps laid out in this manual related to the creation of a simple Workumentary A simple Workumentary and its corresponding CLAASTM 104 Step Description Or Use SME and or Trainee Recorded Voice as Voice Track Without Generating a Written Script Explanation Training Tool are based on straight forward editing video supported with natural sound e g SME s voice or a recorded voice track which matches the action in the video If the SME s or Trainees voices were not recorded with sufficient volume and clarity or they did not speak in a fluid fashion a script will need to be generated and recorded through the non linear editing software The script 1s created by using the template see Figure 6 1 and watching the video while using the Task Analysis or Process Map which was used as the shot sheet This will greatly enhance the speed of your production 105 22 Watch Captured Raw Video and Generate a Script Using Electronic Task Analysis Sheet or Process Map Or Use SME and or Trainee Recorded Voice as Voice Track Without Generating a Written Script 23 Process Mapping Team Reviews and Approves Script The steps laid out in this manual related to the creation of a simple Workumentary A simple Workumentary and its corresponding CLAASTM Trai
5. Lower the mixer arm to insure the bowl and mixer are properly fixed and that all components fit properly together Raise mixer arm remove mixer bowl and set on counter top to begin dough preparation Preparing The Dough For The 1 Rise L Add 3 cups of room temperature water to the mixer bowl using the one cup measuring cup Dry the cup thoroughly after use since it will also be used to add flour in future steps Add 4 heaping tablespoons of sugar to the water in the mixer bowl Add 2 level tablespoons of active dry yeast to the water in the mixing bowl Add 1 8 teaspoon a very small amount of table salt This will keep the dough from rising too rapidly WARNING DO NOT PUT MORE THAN 1 8 TEASPOON OF SALT INTO THE MIXTURE THIS WILL KILL THE ACTIVE YEAST AND PREVENT THE DOUGH FROM RISING Mix the water sugar and yeast with the mixer for about 1 5 minutes Mixture will be sandy brown in color and have an even yet gritty texture Some bubbles should be evident as well After about 1 5 minutes stop the mixer and raise the mixer arm Take the spatula and scrape around the edges to insure that all of the yeast is properly wetted and that no dry clumps remain Add one cup of flour lower the mixer arm lock the arm this time and turn the mixer on once again Begin gradually adding flour followed by cycles of mixing The goal is to move from a watery lumpy mixture to a uniform sticky mass which will be covered and allowed to ferm
6. Schedule End User Requirements Assessment Process Mapping and Task Analysis Session NOTE Referred to as the Process Mapping Session form here on out Send End User Requirements Assessment Questionnaire to Process Mapping Session Attendees Obtain and Review Existing Work Procedures Prior to Process Mapping Session Explanation conversation See Figure 3 1 below Although not absolutely necessary the Management Familiarization Meeting helps pave the way for a smoother Process Mapping Session Management buy in and support 1 critical to successful software production At a minimum in this meeting determine the following The work site location The job or tasks Who the quality assurance personnel are What training is required The trainees The subject matter experts SMEs The desired software embodiments e g form of the finished product such as Workumentary CLAAS training tool or Video SOPTM SOS UU Das At a minimum explain or show the following 1 How the CLAAS process works with handouts 2 Show an example Workumentary Show an example CLAAS training tool 4 Show an example Video If you can schedule the session at the actual work site then it may be possible to perform the pre videographic data capture site visit at the same time as the process mapping session See Figure 3 2 below Any existing client documentation which explains or describes work tasks s
7. The use of wireless microphones eliminates these things Placing a streaming version on the internet for independent review is an excellent way for people to review draft work In many cases this will eliminate needless corrections The Workumentary should also be archived on tape or copied to DVD in an editable format such as avi 10 CHAPTER 8 CLAAS TRAINING TOOL CREATION Daek eroUlid tesi tease duse cuti UA 110 Editing the Workumentary 001 110 Microsoft FrontPage CLAAS Training Tools Completion SLEDS FLOM SCAG uos iia eri 115 Microsoft FrontPage CLAAS Training Tools Completion Steps From a Template 117 Background Once you have created the Workumentary it is now possible to create a CLAAS Training Tool Recall that a Workumentary and a CLAAS Training Tool are specific embodiments of Customized Learning And Assistive Software in general A Workumentary is a documentary of how an employee executes job tasks throughout their work day As you have seen throughout this manual Workumentaries are created by identifying and codifying the employee s job tasks and then videotaping the individual performing their tasks with or without assistance as necessary throughout the work day After videographic data capture a script is generated and the working documentary or Workumentary is created by non linear digital media editing
8. Y QUESTION NOTES If a voice track is needed should it be A male voice A female voice An age appropriate voice e g younger or older Will text clarification be required in the video Do releases need to be signed prior to video data capture How frequently will the software need to be modified Software Embodiments Will the final software embodiment be used a single individual or multiple parties Which of the following forms will the software take Workumentary Simple 56 7 2 1 1 7 2 1 2 7 23 7 2 4 7 3 7 4 7 5 Y QUESTION NOTES Complex CLAAS Training Tool Video SOP Is there a desired style or theme which may be applied to the software Will the final software embodiment be used at a single or at multiple work sites e g distributed to a larger audience Is there a preferred means by which the software will be viewed used or executed such as On DVD On CD ROM On flash memory drive or card On a stand alone personal computer On a networked personal computer 57 de 7 7 1 2 7 7 3 7 7 4 7 7 5 7 8 7 8 1 7 8 2 Y QUESTION NOTES On a PDA On an iPod On a website via streaming video Will the software creation process be required to create paper documents How will the final software be used by the employee New employee training Refresher training Daily review Stepwise during use Remedial training Will a
9. 23 SEP 02 K S Kirby p 4 of 8 Added amount of flour to be added in increments cup Copyright 2002 Delphi Analytical Services Inc V SOP All Rights Reserved 33 CHAPTER 10 PUBLISHING COMPLETED WORKS Backoround et iE Ad A DIDA 133 Steps for Publishing to External Drive 134 Steps for Publishing to 135 Steps for Publishing to 2 00022 135 Steps for Publishing to PDA 136 Steps for Publishing to iPod or Media Players 138 Preparing Files for Internet 138 Final Production Review 115 138 34 Background Once you have completed your Workumentary CLAAS Training Tool or Video SOP it is important that you Create master copies of your finished product on permanent media Create master copies of your finished product on electronic media Convert and compress video files to match finished product format Create the proper type and number of the finished product to meet client needs Perform quality control checks of the finished product Distribute the proper type and number of finished product to meet client needs Archive your master copies Before completing these steps it is valuable to review some of the basic principals relating to digital video as this
10. 27 Oo Get names and titles of supervisors managers and SMEs xil SS 86 CHAPTER 5 VIDEOGRAPHIC DATA CAPTURE Introduction to Videographic Data Capture Understanding Your Equipment and How It Operates the Job and Using the Task Analysis How to 5 Your Camera to Capture Videographic Data d Videographic Data 94 87 Introduction to Videographic Data Capture Most everyone has used a simple digital still camera at one time or another We use them to take pictures of our children friends relatives etc The people we take pictures of are referred to as the subjects of our photos When taking still pictures the subject typically looks into the lens of the camera and smiles You the camera operator look into the viewfinder frame up the shot e g correctly position the subject within the viewfinder and click the shutter button to take the picture Automatic features like the flash and iris the control that lets light into the camera is all done for you What you end up with is an evenly lit and composed photo Still photography in the digital age has become so easy that even small children can take good pictures Digital Video or DV cameras are much the same as digital still cameras in that they do all the complicated work for you so you just need to aim and shoot The only real difference between a still camera and a video camera is that the s
11. Hit the Record button to start a 3 second countdown to you recording Record your voice track d Sound levels for the naturally recorded sound and the voice track can be adjusted by raising or lowering the orange volume lines NOTE Save you project frequently Also note that by using the undo button at the top right hand corner of the page you can back you through steps which you do not wish to save Procedure for Output of Final Video Piece 1 10 11 12 Once you have edited the clips to your satisfaction you can produce the final video piece in one of several formats Regardless the process is the same for all supported video formats If your finished project is not already open open it by going to the upper left hand corner and using the drop down menu to File Open Project Once open hit the 3 Make Movie tab at the top left of the screen For most applications choose Windows Media in the File type drop down menu Choose High Quality NTSC in the Preset drop down menu Hit the green Create file button and chose a location to store the finished video piece It is recommended that you save the file in the same location as the project file Once the name and location for storage are chosen hit ok and the movie will begin rendering e g the process of creating a finished piece from the clips and edit effects The render time is approximately the real length of the finished piece
12. If a procedure already exists it is checked against the video and modified as necessary For specific tasks within the procedure video audio clips and still pictures are grabbed and saved from the raw video using non linear editing software e Once the videographic data have been captured and edited as described above the following additional steps are taken o Ifcreating a Workumentary the final production piece is burned to DVD CD ROM or flash memory drive for transfer to a viewing platform o Ifcreating CLAAS Training Tool the final edited piece is deconstructed into short video segments at logical break points within the video using non linear editing software Still images which show action occurring in the break points are extracted by grabbing video frames Using web programming software these video frames and video clips are then converted to CLAAS Training Tool which is in the form of a web page The still images are placed into the web page and are hyperlinked to short video segments Video can then be launched by clicking the still images The CLAAS Training Tool is then burned to DVD CD ROM or flash memory drive for transfer to a viewing platform o Fora Video Standard Operating Procedure the new written procedure is then converted to a Video SOP by imbedding hyperlinked digital video audio and digital still picture elements into the written electronic document As before non linear digital editing software
13. The resulting piece is then placed on CD DVD or flash media disk for loading and viewing on a computer television or hand held electronic viewing device such as a digital media player see Chapter 10 for details on sharing your work The more the employee watches their Workumentary the better they become at executing their job tasks It is also an excellent tool for review or for teaching a new employee how to perform in their new job Customized Learning And Assistive Software or CLAAS Training Tools on the other hand are customized electronic training instruments which are created by deconstructing the Workumentary They take the form of web pages presented by video panes which are hyperlinked to video that show and describe an individual executing specific job skills Their effectiveness arises from the end user being able to see hear and re experience their own performance and execution of their targeted job skills in smaller edible pieces of video They are also easier to use at the worksite by viewing the tool on a computer or hand held viewing device such as a digital media player As with the Workumentary the more the employee watches their Workumentary the better they become at executing their job tasks It is also an excellent tool for review or for teaching a new employee how to perform in their new job Editing the Workumentary Execute the following steps to transform your Workumentary into
14. 6 5 6 6 6 7 Y QUESTION NOTES What equipment and or instrumentation are used to execute the work tasks What materials and supplies are used to execute the work tasks Software Production Have Subject Matter Experts SMEs been identified for who can execute and teach others how to perform the work tasks Are the SMEs familiar with the existing written procedures Do the SMEs consider the exiting written procedures to be accurate and useful Do the SMEs have suggestions on how to upgrade the existing written procedures Were the SMEs involved in creating the checklist flowchart task analysis sheet or process diagram Have specific trainees been identified Have specifics supervisors who will be 54 6 8 6 9 6 10 6 11 6 12 6 13 6 14 6 14 1 6 14 2 6 14 3 6 14 4 4 QUESTION NOTES involved with the trainees been identified Will the trainees be involved with the creation of the software Will the supervisors be involved with the creation of the software How will the video be captured SME talking through the work tasks SME talking trainee through the work tasks Video only with natural sound elements Will a voice track be needed which will require An English script A Spanish script Dialects of a specific language e g Puerto Rican Spanish Other language 55 6 15 6 15 1 6 15 2 6 15 3 6 16 6 17 6 18 7 0 7 1 7 2 7 2 1
15. 9 JIM IS NOW READY TO DRIVE TO HIS NEXT DELIVERY AND FOLLOW THE SAME PROCEDURES CHAPTER 7 WORKUMENTARY CREATION M ELE Preparing for Workumentary Creation Procedure for Editing Data to Satisfy Production Styles Procedure for Output of Final Video Piece Specific Steps Workumentary Creation Background Recall the Workumentary M is actually a working documentary of a job task or work day They are designed to map and capture the skills required by an individual to execute a complete job or tasks within the job and then reinforce those skills or transfer them to other personnel The Workumentary can take two forms first the complex Workumentary which is a fully voiced over video package with music and special effects These are designed not only to train but to entertain as well They are as stated complex video productions which require significant skill and expertise as a videographer to create The second type of Workumentary is the simple Workumentary which is a voiced over step by step instruction of work tasks with no music or special effects Simple Workumentaries are what this manual is designed to help teach you how to create The steps listed below will instruct you on how to create a simple Workumentary from the structured video which you have already captured We specifically use the words structure
16. Aindex SMI Truck Driver rev aviindex 1 5 Truck Driver rev scn Watch Entire 15 Computer New SMI Truck Dive CLAAS video Organize Views v 1 SlideShow 69 Bum Favorite Links E IDEST ES E Module 1 IE Documents 8 Module 2 IE Pictures E Module 3 Music Module 4 More Safety Rules and Operating Procedures E Watch Entire Trip Folders Y RE Desktop FLC1 jj Public 1 Computer 8 Local Disk Memory Stick D SD MMC E 12 SMI Truck Drive CLAAS J images 1 project files 1 Video 8 DVD RW Drive Server Transfers DMBTABLET C AP Network E Control Panel Recycle Bin 1 Gutter Catch A 6 items gt Sze 8e 2180 amp 29 10 Insure all files are appropriately labeled with the Step number and a name which can classify the pane picture 11 Print out the picture panes and label them with their file names The steps for completing your CLAAS from these video clips and jpg images are delineated below You will then complete the CLAAS training tool using these files Your finished product will look something like this 16 Microsoft FrontPage FASMI Truck Drive CLAAS CLAAS Tool Template NStart Work htm set Table Fomes Window Heb 1 F ANA Digs TABBII CIs Tene New Roman B U AK
17. Business 1 Any employees that use their personal vehicle for company business must provide proof of insurance annually 2 Any employees that use their personal vehicle for company business must follow all of the same rules that apply to company vehicles Safety Rules and Operating Procedures 1 Do not use cell phones while driving pull over if you need to make a 2 Absolutely no alcohol in company vehicles open or closed 3 No one other than Sherer employees are allowed to operate company vehicles 4 All Sherer trucks and trailers must have a pre inspection prior to leaving the yard 5 A copy of the inspection must be placed in the vehicle file daily 6 Do not operate any vehicles that have maintenance problems that may effect the safe operation of vehicle 7 If vehicle brakes down on the road call Sherer first and then Ryder 8 If Involved in an accident with injuries call 911 first and Sherer second 9 Always follow posted traffic signs and rules 10 Never carry passengers in company trucks 11 Never allow customers in or on trailers when making deliveries 12 Never operate company truck tired if your tired pull over and take a break Etc 64 Figure 3 4 End User Requirements Assessment Process Mapping and Task Analysis Session Preparation Checklist Existing Client SOPs Handouts Crib Sheets etc End User Requirements Assessment for CLAAS Software Creation Checklist Clipboard and Paper Mini DV
18. CLAAS training tool construction template for use with Pinnacle software see Figure 8 1 below 5 Using the construction template as a guide watch the final video piece deciding where the steps will be cut NOTE The video should be constructed into easily divided sections such as MODULE 1 GETTING STARTED 6 Write title of each step on the construction sheet Design names which are short yet descriptive of the cut piece 7 Using the titles on the construction sheet begin deconstruction cutting clips for the original video piece by dragging the appropriate clips to the timeline for editing 8 Using the tool construction sheet as a guide take the following steps a b Edit and save the project for each individual clip Capture a jpg image from a section at the beginning of the clip This is referred to as a picture or viewing pane This will be hyperlinked to the appropriate video clip within the webpage e g CLAAS Training Tool Save the jpg in the images folder Create a wmv clip form the saved project name each with a step number using a 0 in front of a single digit such as 01 05 etc Save it in the video folder Determine the text tile which will be associated with each picture pane such as MODULE 1 FIRST DELIVERY OF DAY 9 Insure all the files are saved in the appropriate file folders see example screen captures below 14 SMI Truck Driver rev0 SMI Truck Driver revO avi
19. CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES INCLUDING 14 DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION AND THE LIKE WHETHER FORESEEABLE OR UNFORESEEABLE ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE OR ACCOMPANYING WRITTEN MATERIALS REGARDLESS OF THE BASIS OF THE CLAIM AND EVEN IF FLC OR AN AUTHORIZED FLC REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES In particular FLC shall have no liability for any text or data stored in or used with this FLC product including the cost of recovering or reproducing this text or data This program is a training education and documentation creation and upgrade tool only FLC warrants to the original LICENSEE the disk s on which the software is recorded is free from defects in materials and workmanship under normal use and service for a period of fifteen 15 days from the date of delivery as evidenced by a copy of the receipt Further FLC limits the duration of any implied warranty ies on the disk to the respective period stated above FLC S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY AS TO THE DISK S SHALL BE AT FLC S OPTION REPLACEMENT OF THE DISK THAT DOES NOT MEET FLC S LIMITED WARRANTY AND WHICH IS RETURNED TO FLC WITH A COPY OF THE RECEIPT IF FAILURE OF THE DISK HAS RESULTED FROM ACCIDENT ABUSE OR MISAPPLICATION FLC SHALL HAVE NO RESPONSIBILITY TO REPLACE THE DISK OR REFUND THE PURCHASE PRICE ANY REPLACEMENT WIL
20. Creation Table 8 1 Some Specific Steps for CLAASTM Training Tool Creation Step Description Explanation 28 Is a CLAAS Training Tool A CLAAS Training Tool will require some Desired additional editing and web programming Creation is dependant upon the desire to place on a PDA or make the piece accessible in edible bits via the internet 29 Go to Step 34 If no to CLAAS Training Tool creation simply move to steps for creating master copies of the Workumentary 30 Videographer or Production FLC uses the Production Specialist to create the Specialist Watch Workumentary CLAAS Training Tool However the and Determines Edit Points in Videographer may create it as well Video for CLAAS Training Tool CLAAS Training Tool is a deconstructed Workumentary broken down Into edible bites that Are Converted to a Web Page Use CLAAS Training Tool construction template as a guide 31 Videographer or Production Use CLAAS Training Tool construction template Specialist Edit Workumentary to populated control and track the process Into View Panes for CLAAS f Output for each edited pane there should be Training Tool Creation 1 A jpg image which represents the action in the edited clip 2 The edited clip 32 View Pane Images and Clips MS Front Page is the recommended web Transferred Into CLAAS Training Tool MS Front Page Template programming software
21. THE DAY IN CLEARWATER FLORIDA HE IS SURE TO DRIVE SAFELY AND FOLLOW ALL TRAFFIC RULES NARRATOR TRACK 2 WHEN HE ARRIVES AT THE CUSTOMER DELIVERY AREA HE SURVEYS IT FOR ANY OBSTRUCTIONS TEMPORARILY PARKS AND TURNS ON HIS FLASHERS NARRATOR TRACK 3 JIM GREETS THE CUSTOMER AND GETS HIS DOCK ASSIGNMENT NARRATOR TRACK 4 HE CAREFULLY OPENS THE TRAILER DOORS AND CHECKS THAT THE LOAD HAS NOT SHIFTED NEXT HE BACKS INTO THE LOADING DOCK OR DESIGNATED AREA CHOCKS HIS WHEELS GRADS HIS PAPERWORK AND GOES TO THE BACK OF THE TRAILER FOR THE UNLOADING PROCESS NARRATOR TRACK 5 JIM GIVES THE CUSTOMER A COPY OF THE SHIPPING ORDER SO THEY CAN VERIFY WHAT PRODUCTS THEY ARE RECEIVING IF A DOCK PLATE IS BEING USED THE DRIVER SHOULD VERIFY THE STABILITY WHILE THE PRODUCTS ARE BEING UNLOADED JIM WILL BE COURTEOUS AND HELPFUL NARRATOR TRACK 6 WHEN UNLOADING IS COMPLETED THE CUSTOMER WILL SIGN THE DRIVER S COPY OF THE SHIPPING ORDER TO VERIFY THAT THEY HAVE RECEIVED THEIR PRODUCTS JIM TAKES THIS COPY WITH HIM AND THE CUSTOMER KEEPS THEIR COPY NARRATOR TRACK 7 AFTER THE DOCK PLATE HAS BEEN REMOVED DEPENDING ON WHAT IS AVAILABLE A SAFETY BAR OR OTHER BARRIER SUCH AS A ORANGE CONE SHOULD BE PLACED THE REAR OF THE TRAILER THIS INDICATES THAT NO ONE SHOULD GO INTO THE TRAILER NARRATOR TRACK 8 REMOVE THE CHOC AND PULL AWAY FROM THE LOADING DOCK CLOSE AND SECURE THE TRAILER DOORS NARRATOR TRACK
22. agree to training and placement in a setting where compensatory strategies will be accepted 3 Consumer and or parent guardian meet FLC Inc production specialist personnel to gain greater familiarity with Workumentary and CLAAS training tool creation process 4 Employment specialist sources job for consumer with TBI along with the assistance of FLC Inc 5 Consumer is placed in job and works for approximately 1 to 2 weeks minimum or whenever employment specialist feels majority of job tasks have been identified Key areas related to the consumers TBI are discussed so that these issues are addressed while creating workumentary 6 Employment specialist prepares initial task analysis bearing in mind the special needs of a consumer with TBI 7 FLC Inc production specialist personnel visit job site to observe a typical and complete work day Work environment is evaluated by taking notes and creating mpeg video notes in a work flow fashion Copywrited existing pre shoot questionnaire templates and checklist used as a guide 8 FLC Inc evaluates existing task analysis and discusses questions and content with employment specialist consumer and employer Tasks to be modeled during shoot are added to the existing task analysis Consumer is given opportunity to state needs and how they feel video will need to be created so it will benefit them most 9 FLC Inc production specialist prepares electronic copy of task analysis wh
23. any time is very valuable The repetition involved in watching oneself over and over can be very effective especially if the consumer is actually watching themselves perform and explain the task Self confidence and self esteem can be greatly improved during this process This is simply a guideline to follow and can be modified by the client with TBI so that it makes sense to them Personal disclosure In my place of employment I know I should not discuss my TBI If asked about my injury I will tell my co workers I am grateful for their interest but prefer to discuss my injury outside of work I will not discuss My injury My girlfriend my boyfriend My other jobs from the past I can discuss safe topics Weather Local news Movies Problems with memory and distractibility 44 If I find myself confused I will turn on my PDA and review my work activities to help me refocus Self monitoring I will check myself throughout the day to make sure I am staying focused and accomplishing tasks in a timely fashion When my PDA beeps this tells me to a Check my task list for the day b review my work for any errors c To monitor myself for signs of fatigue agitation mental confusion I will know if Iam confused if I feel lost keep repeating the same tasks am unable to do skills I normally can do d do a self check and make sure I am not talking too much To make sure I am not repeating the same stories Obe
24. device home computer etc 25 Production specialist provides hardware software support as necessary 26 Consumer watches and or uses tool in most appropriate fashion Given step by step instruction and multiple attempts for repetition and retention 27 Consumers success and stabilization in work environment monitored by employment specialist employer and parent guardian 28 FLC Inc personnel continue to provide software and hardware support as necessary TABLE OF CONTENTS CHAPTER 1 OVERVIEW Software License Agreement Required and Recommended Equipment and Third Party ocoibware PC Based ipu PEE aa CLAAS Manual End User Skills Inventory An Overview of the Customized Learning And Assistive Software Creation Process Product Features and Benefits How to Use This CHAPTER 2 GETTING STARTED A Step Wise Analysis of CLAAS Creation A CLAAS for Creatine CLAASTM CHAPTER 3 END USER REQUIREMENTS ASSESSMENT PROCESS MAPPING AND TASK ANALYSIS Iac HH EE Suggestions for Executing Successful Sessions Steps Tor Executing Sessi 25 37 39 40 CHAPTER 4 PRE VIDEOGRAPHIC DATA CAPTURE PREPARATION Purpose and Importance of
25. file folder titled CLAAS Tool Template from the CD ROM which was provided with this manual to your computers desktop 3 Open Microsoft Front Page then execute the sequence File gt Open Site and Choose the Folder 5 Tool Template you just copied to your desktop 4 Copy the your new jpg images and wmv video clips into the folders named images and video 5 Double click on Start Work htm and edit the existing text and panes to match the new images and video 6 Delete the images and video you no longer need once the edit is complete 7 Hitthe save icon on the command bar when finished If prompted to save images and linked videos use the Change Folder choice to make sure video is saved in video folder and images saved in image folder 8 Your CLAAS prompts to save images and linked videos use the Change Folder choice to make sure video is saved in video folder and images saved in image folder 9 Your CLAAS Training Tool is now complete and can be copied and used as discussed above 19 Figure 8 1 CLAAS Training Tool Construction Template for Use with Pinnacle Studio Software Project Title E Step Edit and Save Project Capture jpg Image Create wmv clip 1 Step Edit and Save Project Capture jpg Image Create wmv clip n Step Etc Specific Steps for CLAAS Training Tool
26. including visual auditory hands on and reading It becomes a visual audio tactile process most major senses are included in the process You now have a video training record at each person s desk who has a computer which can be reviewed at anytime Detailed and accurate training record available for government regulatory agencies Customized Learning And Assistive Software creates more Subject Matter Experts within your organization Periodic re training is more efficient requires less supervisor time Minimizes mistakes in executing complex written procedures Screen display can be enlarged during execution of the Customized Learning And Assistive Software making it easier to read than standard written documents Saves time and money by minimizing mistakes in executing complex procedures Significant return on investment Use of Customized Learning And Assistive Software sets employees up for success by making procedures useable and training effective Customized Learning And Assistive Software builds tremendous sense of confidence in the end users Access to Customized Learning And Assistive Software from a server system offers the following advantages 24 e The version being used will always be the current because it resides on a server and is accessed electronically In industries with strict version control this is very important e Access is open to numerous simultaneous users e Use of tablet P
27. insert it into the PDA Both software embodiments can be accessed through the file explorer function on the PDA Simply find the Workumentary M file via the file explorer and tap it to get it to play For the CLAAS Training Tool find the hyperlinked video paned and tap them to play the video NOTE If you are placing the CLAAS training tool on the PDA you must make sure that the duplicated files have the exact same name as the original files or video hyperlinks will broken and not play Remember you are duplicating the CLAAS tool exactly just using smaller file sizes Therefore if you renamed the files with a new name like Step 1 Log In pda you must change the name back for transfer to the device Steps for Publishing to iPod and Media Players 39 As with DVD creation iPod and Media Players such as Creative Labs Zen come with proprietary software which allows you to transfer your Workumentary to the device Each software program is different but in most cases avi files are universally accepted as input Most of these applications are very intuitive and require straightforward drag and drop operations Simply open the software and chose your Workumentary in avi format as the input file and follow the on screen prompts NOTE In most cases these players do not allow you to launch a web browser therefore CLAAS Training Tools cannot be used on them However you may import the individual video clips a
28. light source This often happens while panning when a brightly lit background enters the frame Everything in the foreground suddenly turns dark as the camcorder s metering system measures the bright sky or light streaming in through an open window Here are some basic ways to combat backlighting Useareflector or video lights to add illumination to the subject e Lock your exposure on your subjects so they don t silhouette when the camera pans to a backlit scene e Avoid this type of lighting all together If possible position the camera and subject so the light is behind the camera and shining on the subject Interpersonal Techniques As mentioned before to shoot good videotape you must capture the subject in true to life form It is easier said than done First and foremost you must prove a personal sincerity to your subject The best and perhaps only time you will have to do that is when you first meet your subject Extend your hand right away to offer a handshake The subject may or may not offer their hand but you cannot pass up this interpersonal opportunity to prove your sincerity If and when you shake a subject s hand you must try to make some type of eye contact with them Eye contact is the very best way to offer sincerity If you are able to establish eye contact you will gain another form of acceptance that may only be offered once 98 Oddly enough this is the only time you should personally address your sub
29. of about 3 days Any uneaten bread may be frozen and used at a later time This document is considered a because it contains imbedded video clips and pictures to enhance the usability of the procedure The procedure may be printed and implement as written or it may be used by accessing a read only copy from a stand alone computer or client server system To use the video enhancements move the cursor over the highlighted text hold down the Control Key and click the left mouse button The embedded video and picture elements will be displayed as in this example RESPONSIBILTIES It is the responsibility of all bakers to use this procedure when baking bread It is the reposnibltiy of the baker manger to insure that the procedure is being followed Copyright 2002 Delphi Analytical Services Inc V SOP All Rights Reserved 30 Title PROCEDURE FOR BAKING BASIC YEAST BREAD DEMONSTRATION V SOP Effective Document No 23 SEP 02 V SMP 0001 04 Supersedes Page Copyright 2002 Delphi Analytical Services Inc V SOP Rights Reserved REVISION 3 Page 20f8 Document Type Department Reference Document STANDARD MANUFACTURING PROCEDURE Bakery V SMP 0001 03 It is the responsibility of the document manger to insure the correct revision of this procedure is in circulation MATERIALS AND EQUIPMENT Assemble all necessary materials prior to starting the bread baking process The required materia
30. on computer Within an e Learning system 19 Other Figure 3 2 End User Requirements Assessment Questionnaire Date Project Production Specialist In Attendance Location End Time Start Time Total Time Notes 4 QUESTION NOTES 1 0 The Job 1 1 What is the job or work task to be conducted 1 2 Has the work been assigned to specific individuals in writing e g a job description statement or work etc 1 3 Is this a new job or an existing position 1 4 Is there a perceived difficulty in executing the 50 1 5 1 6 1 7 1 8 1 9 2 0 2 1 2 2 2 3 Y QUESTION NOTES work tasks During normal execution how long does it take to complete the work tasks If difficulties occur how long does it take to execute the work tasks What are the end products results or deliverables produced from execution of the work tasks How are the end products services or deliverables measured e g How does the employee know they have completed their job in a satisfactory manner Who is the customer of the end products services or deliverables e g Who complains when they are not satisfactory Software End Users Who executes the work tasks on a daily basis What is the approximate total number of people who perform this job at this and other sites What 1s the typical level of education training 51 2 4 3 0 3 1 3 2 3 3 3 4 3 5 4 0 4 1 4
31. raw avi file data Name the project in a logical fashion in as many small clips as practical e g SMI Module 1 Using your mouse choose the Timeline view in the middle right section of the screen If you are not sure the scene to begin your editing highlight the first scene pane in the Album section and begin playing the video by hitting the Play button in the video player window to the right The video will start playing highlighting each scene as it progresses NOTE The video can be controlled just like a DVD player from this player window Once you have selected the scene or scenes which match the Workumentary M script drag and drop them on the Timeline Once the scenes have been added to the time line double click the scene to be edited which launches the Tool Selector Panel in a pop up fashion Using the Tool Selector Panel to add a voice track and clarifying text as necessary a Using the changes properties of the selected clip button on the left of the Tool Selector Panel window edit the length of the clip using the sliding bars in the window b Adda text overlay by using the create or edit a title button and typing in the text you will to include 7 record a voice track close the Tool Selector Panel window and double click on the Sound Effect Track The recording panel will pop up Place the Scrubber Bar located on the timeline where you wish to begin recording
32. shoot Follow it closely to capture all the data you need Resist the urge to wing it once you get going Remember you are capturing structured video by following a carefully constructed task analysis By closely following the task analysis will improve quality and reduce errors in the finished product e You want to capture the job tasks in a linear and natural work flow fashion If you want any reasonable chance of completing your Workumentary and CLAAS Training Tool in a short period of time shoot the job tasks in a start to finish or work flow manner If you do not the video will be mixed up which makes script generation much more difficult It will also require you to create a tape long a minute by minute log of what happens during the shoot generated by watching all of the raw video and recording the time and action on paper This process is very time consuming and will significantly complicate your life On average following the procedure for structured video described in this manual you should be able to capture the video and complete the finished software in about a week of dedicated effort e You are not shooting a movie or making a training video but mapping capturing and sharing knowledge Movies are created to entertain or convey a point of view Training videos are designed to indoctrinate large groups of people and lay a basis for later mastery of skills Customized Learning And Assistive Software M is t
33. themselves do the work o The finished product is not just a training video which will be watched on a TV and discussed as a group it s specifically designed to be portable easily accessed and sharable o The finished product is designed to be watched in small segments o The finished product is designed to be watched and shared via the Web or on portable media players O OOO With the above in mind It is suggested that you review the process diagram titled Complete Process for Creating Customized Learning And Assistive Software CLAAS which follows 29 Complete Process for Creating Customized Learning And Assistive Software CLAAS Determine Work Site Job or Tasks Supervisors Quality Personnel Required Training Trainees Subject Matter Experts Finished Product Format Workumentary CLAAS Training Tool or Video SOP Explain CLAAS Process with Handouts Demo CLAAS Software 30 TM Complete Process for Creating Customized Learning And Assistive Software Any Existing Client Documentation Which Explains for Describes Work Tasks Should be Obtained and Reviewed Prior to the Process Mapping Session If Not Immediately Available the Documentation Should be Brought to the Process Mapping Session CLAAS Best Accomplished in Work Flow Mode Walk Me Through the Day Capture All Steps on Flip Charts or Whiteboards Take Digital Pictures of Whiteboar
34. tit Re za 83 SHERER MANUFACTURING INCORPORATED Clearwater FL Figure 4 2 Pre Shoot Checklist 84 CLAAS Software Pre Shoot Checklist 1 Determine whether written permission students employees staff get written permission as necessary 2 sse ha pir to pre shoot se jan m Get map des Bans unten oput espe aa 5 o M M H If a school setting establish school bus loading and unloading procedures n Determine parking and equipment unloading areas 7 ao sa esq won p rol iit verbal if supervisor witness rectors a Supervisors Principals or vice principals Administrative assistants Food t s managers supervisors Job Site Date CLAAS Software Pre Shoot Checklist sO Assess and obtain permission to shoot in work place and peer employees L 9 CI Familiarize all above with process by demonstrating a tool on a pc or hand held media player D mine work place sign in procedures Ji X Assess work place access policies Are there restricted areas Are there any special requirements Are fare procedures in Tha event of wort place uy v Confirm employee start and stop times BE 1 Ez n Assess permission needed shoot aneporton modes ss Ass
35. to video and digital still images See CD ROM for actual example 29 Title Effective Document No PROCEDURE FOR BAKING BASIC YEAST BREAD 23 SEP 02 V SMP 0001 04 DEMONSTRATION V SOP Supersedes Page Copyright 2002 Delphi Analytical Services Inc V SOP All Rights Reserved REVISION 3 Page 1 of 8 Document Type Department Reference Document Prepared by Approved by Filed by Jr Baking Specialist Sr Baking Specialist Document Control Librarian J R Doeboy B S Crocker M C Bibliloteca Date 20 September 2002 Date 21 September 2002 Date 23 September 2002 PURPOSE This procedure is intended for use in the preparation of Basic Yeast Bread It also serves as an example of the utility of V SOPs Video Standard Operating Procedures for use in executing complex operating procedures In addition it also shows the utility of such V Procedures as training documents SCOPE This procedure is to be followed by all Delphi Analytical Services Inc personnel when executing bread baking duties GENERAL INFORMATION This procedure is applicable to small kitchens who are preparing a supplement to a main meal However this procedure will produce 3 standard sized bread loaves which if augmented with fresh fruit and drink can suffice as a complete meal for 5 people This procedure will result in the production of 3 standard sized bread loaves No preservatives are added resulting bread with a room temperature shelf live
36. will make a duplicate of the Workumentary and CLAAS but the files sizes will be smaller To compress the video files to a useable size take the following steps using AVI MPEG Video Converter 1 3 NOTE These steps assume that you have already converted your avi files to wmv files using Pinnacle Studio 11 1 1 Open AVI MPEG Video Converter 1 3 2 Select the file you wish to compress in the Open Video File box 3 Click WMV in the Output Formats box 4 Choose the location where you wish to save the further compressed file in the Save to Video File box and choose a name for the file It is suggested that you include some indication that it is for the PDA such as Step 1 Log In pda This way you will be able to tell which files need to be copied to your PDA 5 Next hit the Convert button at the bottom of the screen and a box which says Choose WMV Video Format box will appear 6 For PDA players choose the follow format Video for LAN cable modem or xDSL 100 to 768 Kbps option 7 Hit Convert and the file will be compressed 8 When compression is complete the message Converting Finished appears in a dialog box Hit The compressed file with the new name is saved in the location which you chose 9 Perform the same actions for all additional files which require compression Copy both the Workumentary and CLAAS Training Tool onto the flash memory card and
37. with Microsoft Windows Mobile 5 0 and Media Player 10 2 for on the job CLAAS Training Tool anytime viewing of Workumentary and CLAAS Training Tool products SanDisk 2 GB CompactFlash Memory Card for PDA SanDisk ImageMate CF Card Reader for Workumentary and CLAAS Training Tool transfer to PDA Third Party Software Requirements Pinnacle Systems Studio Version 11 Non linear NOTES Recommended other brands and models may be used Recommended other brands and models may be used Recommended other brands and models may be used Recommended other brands and models may be used Recommended other brands and models may be used Recommended Models change frequently from suppliers Insure brand purchased is fully multi media capable and has sufficient memory to run streaming video effectively Recommended Use at least a 2GB flash card Recommended Recommended Other non 17 13 14 15 16 17 18 19 ITEM Video Editing Software Video ZIP Pro video conversion software which supports most popular formats on line such as DivX XviD AVI WMV MPG MPEG ASF RM RMVB MOV ASX MKV FLV SVCD VCD stream formats for Workumentary and CLAAS Training Tool transfer to PDA MPEG AVI Video Converter 3 1 http www video converter net Sorenson Squeeze 4 5 Flash Video Conversion Software Microsoft FrontPage 2003 Web Programming Software Microsoft
38. 2 Y QUESTION and experience of the personnel who execute the job tasks What 1 the most common native language of choice in day to day communication of the personnel who execute the job tasks The Job Site What is the physical work environment where the work tasks are executed Are there multiple work sites Are all the work sites the same If the work sites are different are there special considerations which need to be taken at each different site Will the final software be used in the actual work environment Existing Written Procedures Do written procedures currently exist for execution of the work tasks Who wrote the existing procedures NOTES 52 4 3 4 4 4 5 4 7 4 7 1 4 72 4 7 3 4 7 4 4 7 5 5 0 4 QUESTION NOTES If written procedures exist are they current and accurate If no what changes need to be made Does a checklist flowchart task analysis sheet Or process diagram exist which shows how the work is to be accomplished Were Subject Matter Experts SMEs involved in the creation and review of the checklist flowchart task analysis sheet or process diagram Do the following instruments record execution of the work tasks Checklists or check sheets Logbooks Manual computer input Electronic computer input e g bar codes Direct electronic output from instrumentation Work Tools and Supplies 23 5 1 5 2 6 0 6 1 6 2 6 3 6 4
39. AS GOAL Get All Needed Data in A Single Video Shoot Perform the Following 2 Try to Shoot Workday or Task in Label All Tapes Completely Again Finished Product May be One Time Line or Workflow Order for of the Following Ease of Edit Place Write Protect Tabs on Changes and Additions Are Tapes Very Common Over the 1 Workumentary Use Electronic Task Analysis or of a Video Shoot u Process Map as a Shot Sheet to Import Data On To Hard 2 CLAAS Training Tool or Insure All Data Are Captured Drives Forward Updated Sheet to Videographer and SME for 3 Video SOP Add Notes and Additional Tasks to Watch Video and Log Main 5 Confirmation Task Analysis if Necessary Events in Time Line or Sound Options Include One Describe in Workflow Order and Record Management May Also Want Step 16 Production Styles Respond to On Site Request of on Tape Log Sheet to Been the Update Sheet Trainees and Supervisors Production Specialist and Videographer Debrief at Completion of Shoot 34 Complete Process for Creating Customized Learning And Assistive Software Workumentary or CLAAS Tool Step 21 Workumentary and CLAAS Training Tool Or Video Standard Operating Procedure CLAAS This Approach Creates a Simple Workumentary Steps Taken are Much Dependant Upon the Production Style Chosen in Step 16 Video p Step 22 Vide
40. Cs and wireless network connections provides a light weight completely transportable device that is more like paper than the desktop or laptop PC e Corrections with video based documents are easier to execute than written documents video tells the entire story and can be shared very readily over the internet or internal networks How to Use this Manual It is very important that you the end user understand that the binder which constitutes this manual is not a stand alone instructional piece Y ou are not expected to be able to read through it and to begin creating your own Workumentaries CLAAS training tools and Video SOP s This manual represents hundreds of man years of research and development in the fields of training process capture and refinement as well as experience in the fields of videography process improvement and document creation and publication This knowledge spans numerous industries and academic endeavors When you purchased the software you also contracted Florida Learning Curve Inc to apply its knowledge and experience to assist you in not only understanding the contents of this manual but to aid you in creating your first Workumentary CLAAS Training Tool or perhaps a Video Standard Operating Procedure or V SOP In order to maximize your use of this software and expedite learning process we highly recommend that you take the following steps e Scan through the manual and familiarize y
41. Florida Learning Curve Inc PLACEMENT rece Wo Presents In partnership with Customized Learning And Assistive Software CLAAS User Manual For individuals with Traumatic Brain Injury Florida Learning Curve Inc P O Box 487 Indian Rocks Beach FL 33785 727 421 8722 Phone 727 324 7754 Phone 727 593 3595 Fax www floridalearningcurve com support floridalearningcurve com PlacementWorks Inc 450 15 Ave North Suite 1 Saint Pete FL 33704 727 798 4564 Phone 1 866 715 5603 Christy placementworks com Sponsored by the Brain Injury Association of Florida Inc through funding by the Florida Department of Health Brain and Spinal Cord Injury Program PREFACE Florida Learning Curve Inc is dedicated to researching developing and implementing novel learning technologies and techniques to insure our citizens can succeed long term in the global workforce Florida Learning Curve Inc was born from the experiences of our parent company Delphi Analytical Services Inc Delphi which has been in business for over nine years provides products and services to companies which are regulated by the Food and Drug Administration FDA Over the years we discovered that root the cause of many regulatory problems are often related to inadequate employee training and hands on qualification of personnel in work environments Because of this we developed our patent pending training technology which is referr
42. L BE WARRANTED FOR THE REMAINDER OF THE ORIGINAL WARRANTY PERIOD OR FIFTEEN 15 DAYS WHICHEVER IS LONGER THE ABOVE ARE THE ONLY WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THAT ARE MADE BY FLC PRODUCT NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY FLC ITS DEALERS DISTRIBUTORS AGENTS OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE JURISDICTION AND VENUE This agreement and this Disclaimer of Warranty and Limited Warranty are governed by the laws of the State of Florida Pinellas County Florida is the agreed upon venue in any action arising hereunder 15 Required and Recommended Equipment and Third Party Software PC Based System The following equipment and third party software are required and or recommended for creation of a Workumentary and Customized Learning And Assistive Software CLAAS These items may have been purchased as part of a kit which included along with this manual or may have been purchased separately Please insure that all components are available for use prior to proceeding ITEM Hardware Computer and Accessories 1 Gateway NX860XL Laptop Computer with Intel amp Core 2 Duo Processor at 2 00 GHz O 17 1 WUXGA TFT Active Matrix Display Windows Professional amp or Win
43. OPs are typically difficult and time consuming to construct often difficult to follow as written and lead to numerous errors when they are executed by the personnel who are required to follow them Training on these procedures is often conducted in the read and understand mode leaving much of the learning pretty much up to the trainee In addition much of the difficulties related to the training and execution of written procedures in the performance of complex tasks are related to their one dimensionality That is the read and understand application of these procedures does not engage the other senses namely hearing and visualization This phenomena maybe referred to as the tying your shoe laces principal You can teach someone to tie their shoes via visual audio tactile demonstration but it is virtually impossible to create a written document to describe to them how to accomplish the task For the average individual the read and understand approach or even guided hands on instruction to training which is standard in many industries and academic environments is inefficient and marginally effective and often a frustrating job for the trainer and the trainee The likelihood of most people being able to efficiently and effectively learn and execute complex procedures by these traditional means is limited For individuals with special learning needs and disabilities which by some government accounts exceed 19 of the U S populati
44. Office XP Professional 2002 Software Suite or Microsoft Office 2003 Microsoft Visio Professional 2003 Technical Diagramming Software Adobe Acrobat 6 0 Professional Document Management Software NOTES linear digital software packages maybe used Recommended For compression files to reside on a PDA For creating flash video files to be viewed on the internet Required Newer versions may be used Recommended Newer versions may be used Recommended for process mapping New versions may be used Recommended for creating of secure CLAAS formats and Video Standard Operating Procedures New versions may be used CLAAS Manual End User Skills Inventory By purchasing this software it is assumed that you the CLAAS manual user possess a certain level of education skills and experience or combination therein which will allow you to successfully apply and use the techniques tools and templates which are outlined and provided in this manual The following is a listing of the recommended minimum level of education and skills which will allow the end user to successfully create their own Customized Learning And Assistive Software e Good reading comprehension skills beyond 12 grade level college preferred e Awillingness and demonstrated ability to use new technology 18 e The ability and comfort level to start login access and use the software packages on a personal computer e working kn
45. Tapes and Tape Bag DV Camera for notes Camera Tripod DV Camera Supply Bag with Batteries and Charger Laptop PC PDA iPod or Hand Held Media Player with Loaded Example Pieces Flip Chart Flip Chart Markers Digital Still Camera Map Directions and Telephone Numbers Roller Cart or Hand Truck Consent and Release Forms Pre Meeting e mail Copies as needed Example Workumentary Example CLAAS Training Tool Example Video Business Cards Projector 65 Screen Printed CLAAS Process Diagram 66 Figure 3 5 Example Electronic Task Analysis TASK COMMENTS 1 Arrive at Sherer Manufacturing Time varies according to destination and load 03 00 07 00 Unlock Gate New drivers may not have key therefore arrangements need to be made in advance Unlock the Building Clock In Go to the Shipping Office Also referred to the Shipping Receiving Production Office 6 Pick up clipboard 67 10 11 12 TASK COMMENTS Driver should make sure the routes and loads are laid best for delivery Review the Driver Sheet log routes deliveries Pick Up and Review Shipping Orders There should be two copies purple sheets Paperwork is different depending upon a commercial or a residential delivery Commercial paperwork is normally picked up at second building Second building needs to be video tapped and included in piece If Needed Have a Map Quest Directions Sheet Made Commerci
46. VIDEOGRAPHIC DATA CAPTURE PREPARATION Purpose and Importance of Preparations 70 Preparation Steps Purpose and Importance of Preparation The purpose and importance of the pre videographic data capture preparation phase e g pre shoot activities is several fold The salient points include e confirm the accuracy of the electronic task analysis generated during the end user requirements assessment process mapping and task analysis session Unless you have created the task analysis or process map at the work site by actually walking through the job or tasks there are invariably differences between what you have created and what actually happens Some of this may be related to management not truly understanding the job or task However it is often due to the fact that SMEs in many cases have been doing the job for so long that it is second nature to them and they have a tendency to perform the work almost without thought When confronted with challenges experience kicks in and they will fill in the blanks and extrapolate without consciously knowing that they are doing so Moreover this boots on the ground walk through also gives you the chance of interacting with other employees who are doing the job different supervisors and managers that constituted the process mapping team These individuals opinions and feedback should be solicited in that they can give new and perhaps valuable insight into
47. Voice Track and Clarifying Text is Added Production Styles Requiring These Include 1 SME Talk Through Camera Microphone Only Add Voice Track and Clarifying Text 2 SME Trainee Talk Through Camera Microphone Only Add Voice Track and Clarifying Text 3 Trainee Work Through Camera Microphone Only Add Voice Track and Clarifying Text The use of wireless microphones eliminates these Placing a Streaming Version on the Internet for Independent Review is an Excellent Way for People to Review Draft Work In Many Cases This Will Eliminate Needless Corrections things Step 24 Video SOP Step 25 Video SOP Raw Video is Edited Into Clips for Edited Clips Hyper Linked to Linking to Written Document I _ Text in Written Document Accomplished by Production Specialist or Videographer Name and Organize Videos for Easy Reference and Co Located with Written Document Step 26 Video SOP Written Document With Hyper gt Links Converted to pdf File Format In MS Word Do Insert Hyperlink Choose File and Link to Appropriate Video Video Clips and pdf File a Single DVD or CD ROM Usually Reside Together on 36 Complete Process for Creating Customized Learning And Assistive Software Workumentary Should Also Be Archived on Tape or Copied to DVD in An Editable Format
48. When the piece is fully rendered the words Movie complete will appear in the space above the green Create file window You may now close the software or continue editing by going back to the 2 Edit tab The finished movie wmv clip resides in the location where you saved it and it the project View the clip by double clicking on the file to launch the Windows Media Player Repeat the procedure listed above but chose avi in the file type window These types of files are full DV in nature and serve as a good archive source in the event you need to perform further edits and for construction of the CLAAS Training Tool and Video SOPTM Step 21 22 CLAAS 23 CLAAS 24 CLAAS 25 CLAAS Specific Steps for Workumentary M Creation Table 7 1 Some Steps for Creating a Workumentary Description Workumentary and CLAAS Training Tool Or Video Standard Operating Procedure Video SOPTM Watch Captured Raw Video and Generate Script Using Electronic Task Analysis or Process Map Or Use SME and or Trainee Recorded Voice as Voice Track Treat as Pre Recorded Script No Written Script Required Process Mapping Team Reviews and Approves Script Corrections are Made as Necessary Script Will Be Used to Complete Voice Track if One is Recorded Draft Video Imported and Edited to Match Task Analysis Process Map and Script Voice Track Recorded 1f needed Explanati
49. Workumentary or CLAAS Training Tool for viewing via the internet Workumentary or CLAAS Training Tool for viewing on a PDA gu ipao 41 ACTION 7 Other formats and special needs defined by client Create appropriate number and types of product copies with printed labels for client Quality control check copies to insure equivalency to Master Distribute product to client Archive Master DVD tape electronic files and extra copies of product CHAPTER 11 TOOLS AND TEMPLATES Documents 42 10 11 12 13 14 15 16 17 18 19 20 21 Complete CLAAS Software Creation Process Map Chapter 2 Management Familiarization Meeting Session Checklist and Questionnaire Chapter 3 End User Requirements Assessment Process Mapping and Task Analysis Session Preparation Checklist Chapter 3 End User Requirements Assessment Questionnaire Chapter 3 Example Electronic Task Analysis Chapter 3 Pre Video Shoot Checklist Chapter 4 Consent and Release Form Chapter 4 Video Shoot Equipment and Supplies Checklist Chapter 5 Example Workumentary Script Chapter 6 CLAAS Training Construction Template for Use with Pinnacle Studio Software Chapter 8 Example SOP Template Blank Chapter 9 Example Video SOP Template Complete Chapter 9 Procedure for Converting wmv Files to mp4 Files for Transfer to an iPod Procedure for Transferring Video to iPods Using a Mac Computer Proced
50. a CLAAS Training Tool using Pinnacle Studio 11 1 non linear digital video editing software and Microsoft Front Page web authoring software Pinnacle Studio 11 1 Video Clip Editing Steps 1 Obtain completed video piece e g the Workumentary on mini DV cassette or in digital file format 2 Create the following folders on the external storage device e g hard drive where project will reside a Anew main folder identifying the name of the CLAAS Training Tool such as SMI Truck Driver CLAAS b A folder called project files within the SMI Truck Driver CLAAS folder A folder called images within the SMI Truck Driver CLAAS folder d A folder called video within the SMI Truck Driver CLAAS folder e 12 See examples for folder names and contents of each folder in the example screen captures below 4 21 2008 12 37 File Folder 4 21 2008 12 51 File Folder 4 21 2008 12 37 File Folder 13 3 Transfer video see Step 19 Chapter 6 or copy avi file if already transferred from tape to hard drive from mini DV tape making note of the following before proceeding a b Space available on drive Speed of hard drive You need x3 the space of the project or about 1 hour of DV space which is about 12 GB Amount of RAM available on PC to prevent skipping shutdown background programs if necessary to free up memory 1 GB for Microsoft XP and 4 GB for Vista recommended 4 Print
51. ainee voices will naturally provide the voice track Procedure for Editing Data to Satisfy Production Styles Again please note steps listed below are applicable to the following production styles e SME talk through camera microphone only e SME Trainee talk through camera microphone only e Trainee work through camera microphone only Also if you used a wireless microphone and the SME and or Trainee were concise and reasonably articulate then use the recorded voice sounds as a voice track Else perform the following steps to add a voice track and subsequent clarifying text as necessary l 10 11 Connect a microphone to your computer or turn on the microphone embedded in your machine Obtain a written copy of the new Workumentary script Once the videographic data has been transferred from tape hit the 2 Edit tab at the top of the screen The video data which was just captured will be displayed in the Album section at the upper left of the screen If it is not displayed hit the folder symbol and retrieve the avi file which you named and saved on the external storage hard drive e g SMI Truck Driver Tape 1 All of the scenes will be detected and loaded into the Album section If this is a first the time a transfer has been executed it may take a moment or two Create a new project file by going to the upper left hand corner and using the drop down menu to File Save Project Store the project with the
52. al job site deliveries vary more than residential deliveries Most of the time drivers will know where they are going or will call other drivers to get directions to the site Get Assigned Truck Keys Get Assigned Nextel Radio Inspect the Load Customer Name Shipping Order Number Address Radio is so that drivers can communicate with one another and assist each other as needed 68 20 TASK Check Trailer Floor for Holes or Obstructions Start Truck to Build Up Air Pressure Hitch the tractor into the trailer Check that the five king pin is locked Raising Landing Gear Using Crank Pull Chocks From Under Trailer Tires Pull Tractor Away from Loading Dock Inspect Tractor per DOT 392 7 Which Includes COMMENTS 69 21 22 23 24 25 26 27 28 COMMENTS Lock the Emergency Line Hook Up the Lights This is especially important if dropping the trailer Check the Front and Rear Mud Flaps This can be a DOT violation Check Reflectors Check That the Airlines Are Not Dragging Check All Lights running brake etc Do a Visual Survey of Both Sides of Trailer a If any damage is noted notify shipping supervisor 70 29 30 31 32 33 34 35 36 37 gt CD A Check all Tires Check Trailer Lock AGAIN Close the Trailer Drop Bonnet Check Hoses Check Belts Close Bonnet Check Gauges fuel Check Air Pr
53. alist s and videographer s experience level increases so will their understanding of what will impact the efficiency of the shoot and the quality of the videographic data Again try to remember that your goal is to shoot all the video you need in a single work day or session and that the video be shot in a linear fashion This will significantly reduce the effort required when it comes to the edit Preparation Steps The following table represents the specific steps required to prepare for videographic data capture Please note that the steps start at 11 since they are a continuation of the entire process for creating software Table 4 1 Steps for Pre Videographic Data Capture Preparation Description Explanation Schedule Pre Videographic Data Capture Pre Video Shoot Site Visit 80 Step 12 13 14 Description Perform Pre Video Shoot Site Visit Finalize Electronic Task Analysis or Process Map Conduct Pre Video Shoot Planning Meeting with Videographer Explanation If the End User Assessment Process Mapping and Task Analysis are performed at the work site try and accomplish this step at the same time as Steps 5 through 9 Familiarize all necessary personnel on site with the CLAAS software production project The more people who know what is happening the better and easier time you will have during shooting It is often useful to demonstrate the software the fly using an iPod pda or digital media p
54. ally are point and shoot devices However even with this level of automation you must take the time to get to know the basic technical features of your camera first For example you should know how to 1 How to turn it on and off 2 How to zoom in and out 3 How to load and unload a tape 4 How to charge and change batteries 5 How to properly maintain the camera 6 How to attach it to a tripod 7 How to tilt for filming above or below the action and pan moving left or right with the action with a tripod 8 How to adjust the hand strap to fit your hand 9 How to turn on the image stabilizer 10 How to store the camera These are simple things that will eventually come quite natural to you as you learn more and more about your camera Please refer to your operator s manual or watch the training DVD included which should have come with the camera for more details Understanding the Job and Using the Task Analysis 90 If you are the videographer and were not involved with the creation of the Task Analysis carefully review the document and discuss it with the Production Specialist prior to shooting Make sure you understand the job and all the tasks associated with the job prior to capturing video Remember the task analysis or process map is the shot sheet for your video shoot Follow it closely to capture all the data you need Resist the urge to wing it once you get going Recall the Task Analysis Sh
55. ample Template See Figure 3 5 below If tasks are very detailed flowcharts and or pictures may be more practical than a line by line task analysis Always make electronic copies for ease of sharing with all members who attended the Process Mapping Session It is imperative to get all member feedback and approval You don t want to show up at the job site and have to innovate on the spot to create or modify your task analysis or process map Remember this will be your shot sheet for the videographic data 45 Step Description Explanation capture 46 Figure 3 1 Management Familiarization Meeting Session Checklist and Questionnaire 1 Describe the process for creating CLAAS using graphic picture diagram Cover all software embodiments to include Workumentary CLAAS Training Tool Video SOP 2 Demonstrate software examples on the following viewing platforms as appropriate A Workumentary in DVD format with submenus CLAAS Training Tool with video viewing panes a personal computer A Video SOP in pdf file format on a personal computer CLAAS Training Tool on a personal digital assistant pda A Workumentary on a hand held media player 3 Determine manager s or supervisor s preference for software embodiment 4 Determine the organization s training needs and reasons for needing CLAASTM Reducing time to productivity Increasing productivity of existing staff Reducing turnover by increasing em
56. anes and link video files have been completed perform the following steps to save you one page web site the top command line choose File Save As and the path with your computer name Documents and Web Sites will appear Chose the default name like mysite3 for the web site and save it Go to the same location and copy mysite3 to you computers desktop Rename the site anything you wish such as SMI Truck Driver CLAAS This is your CLAAS Training Tool Access your newly created CLAAS Training Tool by double clicking the CLAASTM Training Tool Folder website and then double clicking the file called index html This will launch your web browser and the tool is now active To use the tool simply click the viewing panes to launch the video NOTE You can also re name the index html file to some like start work html to better suite your needs 18 24 You can now copy the site to wherever you wish for distribution See Chapter 10 Publishing and Distributing Your Work for details Front Page CLAAS Training Tool Completion Steps From Template If you do not want to create your CLAAS Training Tool from scratch you can use the template which was included on the CD ROM which came with this manual by following steps listed below 1 Edit your Workumentary into video clips and jpg images as described in the Pinnacle Studio 11 1 Video Clip Editing Steps section above 2 Copy the
57. ant to capture all videographic data in a single taping Re shoots consume tremendous amounts of time and often require significant effort Therefore maximize you planning efforts 2 cognizant of the fact that you want to capture all videographic data in a linear or workflow fashion This will significantly decrease the time you spend editing Therefore as in 1 above maximize your planning efforts 3 Always use prepared questionnaires and checklists to avoid missing topics which require video capture 4 Be aware that each piece of software you create is customized therefore every end user requirements assessment process mapping and task analysis will be slightly different than the previous 42 Step 5 When executing your sessions play ignorant even if you know the subject matter intimately You should ask yourself the question at the end of the session I describe the job work flow or task to someone by myself If you can t you have not asked enough questions or properly mapped and analyzed the job or task Plan for the sessions and be organized 7 Capture the session by taking notes answering questions in the checklists recording video notes etc 8 Provide end user assessment questionnaires to the supervisors managers QA personnel and the SME prior to the mapping session 9 Ask for receive and review existing documentation if available prior to the mapping session 10 The format for assessme
58. assimilated bites They most commonly take the form of web pages with imbedded digital still images which are hyperlinked to video and audio that show and describe an individual executing specific job skills Their effectiveness arises from the end user being able to see hear and re experience their own performance and execution of their targeted job skills This is accomplished by viewing the tool on a computer or hand held viewing device such as a personal digital assistant pda Although these tools are intended to be created and used by individuals executing their specific job skills the CLAAS Training Tools may also be transferred to and used by personnel not originally involved in their creation The Video SOP Video Standard Operating Procedures or Video SOPs are created in the same organized and logical process described above for CLAAS Training Tools except the video is used to create traditional text or flow chart based documents Instead of creating a full run production piece the raw video is viewed on a computer and the corresponding text document or flow chart is created while watching the video The use of video to create written documents is unique in itself but linking sections within the document to video and audio greatly enhances their usability Video Standard Operating Procedures are normally published to Adobe pdf file format to insure their security Video SOPs can be created by modifying existing documenta
59. ation As a final note each of the major divisions of work in the process for creating CLAAS are described in detail in subsequent chapters within this manual 40 CHAPTER 3 END USER REQUIREMENTS ASSESSMENT PROCESS MAPPING AND TASK ANALYSIS KOrOUm ester oui ico 39 Suggestions for Executing Successful Sessions 39 Steps for Executing 51008 0 40 41 Background All good software development begins with a detailed end user assessment For purposes of this discussion and in the context of this manual the end user is defined as the person or persons who will ultimately be using the Customized Learning And Assistive Software which is created by the process outlined herein All good videographic data capture e g a video shoot begins with a clear understanding of the job or task to be captured and a detailed analysis of work flow In addition an itemized list of task to be executed a process map or combination of both is imperative to successful software creation These instruments are used as shot sheets during the videographic data capture and will insure that nothing is missed during the shoot Agreement on the desired format and use of the finished product is also very important The quality of the data of the finished product is directly linked to the quality of information obtained and effort expended during the end user req
60. d video because it cannot be emphasized enough the importance of all of the steps and the order of the steps taken thus far This includes the end user requirements assessment process mapping and task analysis the pre videographic data capture preparation and the controlled nature with which the video itself was captured Without structured video it will be impossible for you to easily and efficiently create a Workumentary As a final note as you become more experienced with your camera the software and develop an editing style you can begin creating more complex Workumentary pieces to suite your needs Preparing for Workumentary Creation 1 Before you begin the process of creating a simple WorkumentaryTM you must revisit the production style you chose to implement during the pre video shoot activities The styles should have included one of the following Subject Mater Expert SME talk through wearing a microphone SME Trainee talk through with microphones on both SME talk through camera microphone only add voice track and clarifying text SME Trainee talk through camera microphone only add voice track and clarifying text e Trainee work through camera microphone only add voice track and clarifying text 2 Ifyou have chosen c d and e above you will need to use the script you generated as part of the actions listed in Chapter 6 Post Videographic Data Capture specifically Steps 22 and 23 Else the SME and Tr
61. dows Vista amp Microsoft Office Basic 4 GB SDRAM O 160 GB ATA Hard Drive 8x Multi Format Dual Layer DVD RW Drive NVIDIA GeForce Go 7900 GS Graphics w 256 DDR Video Memory 4 USB 2 0 VGA IEEE 1394 FireWire O Gateway Port Replicator Integrated Intel 10 100 1000 Ethernet Adapter 2 Maxtor 1TB One Touch External Hard Drive with Cables Hardware Digital Video Cameras and Accessories 3 Sony DCR HC48 MiniDV Handycam Camcorder with Carrying Case NOTES Recommended computer and configuration Existing computer resources with equivalent or superior capabilities may be used in lieu of new purchase Recommended storage device and capacity Drives of lesser size may be used Recommended other brands and models of Mini DV tape based or hard drive and flash memory cameras may be used 16 10 11 12 Sony DSR PD170 Mini DVCAM Camcorder Package with Anton Bauer Accessories including Hytron 50 Battery Charger AC Adapter Gold Plate and On Camera Light Sunpak 9002DX Tripod with Pan Tilt Head Quick Release Sunpak 620 760 Unpadded Tripod Case for UT Series Tripods Sony Cybershot DSCW70 7 2 MP Digital Camera not mission critical but recommended Sony 2 GB Memory Stick PRO Duo for Sony Cybershot Digital Camera Azden 320 Series Dual Channel Wireless Microphone System Hardware PDA and Accessories Dell SOMO 650 M Mobile Computer
62. ds if Appropriate Execute at Worksite if Possible Eliminates the Need for Separate Pre Videographic Data Capture Site Visit Use Standardized Templates When Possible If Tasks are Very Detailed Flowcharts and or Pictures May Be More Practical Than a Line by Line Task Analysis Always Make Electronic for Ease of Update and Sharing 31 omplete Step 10 Obtain Approval of Electronic Task Analysis or Process Map Content From Mapping Session Attendees for Creating CL Step 11 Schedule Pre Videographic Data Capture Pre Video Shoot Site Visit 32 Complete Process for Creating Customized Learning And Assistive Software CLAAS Review Digital Sills and Video Clips Review Electronic Task Analysis GOAL Videographer Should Feel as if They Scouted the Work Site Themselves Production Styles May Include 1 SME Talk Through Wearing Microphone 2 SME Trainee Talk Through with Microphones on Both 3 SME Talk Through Camera Microphone Only Add Voice Track and Clarifying Text 4 SME Trainee Talk Through Camera Microphone Only Add Voice Track and Clarifying Text 5 Trainee Work Through Camera Microphone Only Add Voice Track and Clarifying Text The Production Style is Defined by Production Specialist and Videographer Working With the Client TM 33 Complete Process for Creating Customized Learning And Assistive Software CLA
63. e CLAAS Creation 8 Product Features and Benefits How to Use This 13 Florida Learning Curve Inc Software License Agreement Please Do NOT use this end user manual until after you have read the software licensing agreement If you have any questions please contact customer service at info floridalearningcurve com or by calling 727 421 8722 If you have technical difficulties please call our technical support hotline at 813 774 8657 or email us at support floridalearningcurve com 1 GRANT OF LICENSE Florida Learning Curve Inc FLC grants to you the LICENSEE a nonexclusive right to use this copy of the Customized Learning And Assistive Software CLAAS System and associated materials hereinafter the Software FLC reserves all rights not expressly granted to LICENSEE 2 OWNERSHIP OF SOFTWARE As the LICENSEE you own the optical or other physical media on which the Software is originally or subsequently recorded or fixed but FLC retains title ownership and copyrights of the Software recorded on the original disk copy ies and all subsequent copies of the Software or derivative works regardless of the form or media in or on which the original and other copies may exist This License is not a sale of the original Software or any copy 3 COPY RESTRICTIONS This Software and accompanying written materials are copyrighted Unaut
64. e your feet to keep doors from closing on you Understand that most doors lock behind you once you go through them Never jeopardize your camera for a shot 94 Workumentary subjects move around to complete job tasks so it is important that you follow and shoot every step of the task including moving from task to task In these events hand held shooting is a must It keeps you mobile and alert and you can capture excellent Workumentary reference video because you managed to follow your subject into and out of most any job task The Tripod Method Attaching your camera to a tripod will give you maximum stability Shooting with a tripod is for Workumentary subjects who are typically working in one location and doing repetitive job tasks Use your tripod in the following fashion 1 Locate a place that allows you to shoot your subject without interfering with his or her job tasks and the job tasks of co workers 2 Extend your tripod legs to a length that is near to the height of your chin 3 Attaching Your Camera to a Tripod a Locate your tripod mount most tripod mounts are sold with the camera b Attach the tripod mount to the under surface of camera c Attach the camera with the mount to the surface of the tripod head With the camera securely fastened level your tripod head either with your leveling meter or the actual legs of the tripod Once your camera is properly attached to your tripod you may then begi
65. ecord and serves as the customized employer designed training certification their software to execute tasks or for review as needed via anyone of the display devices The more they watch Newly Created themselves the more engrained the SME training becomes Patent Pending 2004 2008 Florida Learning Curve Inc 22 4 Q CLAAS software can then be transferred to a new Trainee Laptop Computer Interac 23 PDA Desktop Comp At this point it is highly recommended that you watch the video titled Mission Possible which is included as an attachment to this manual This video will give you a much better understanding of the process and some suggestions on how to create good CLAAS Product Features and Benefits Customized Learning And Assistive Software has numerous features benefits and applications Some of these are listed below l 10 11 12 13 The Customized Learning And Assistive Software is the next generation in training and execution of written procedures A wholesale upgrade in quality and effectiveness Customized Learning And Assistive Software is infinitely better than Read and Understand approach associated with executing and training for most SOPs Its now Read Watch amp Listen Follow yourself now and any time in the future Customized Learning And Assistive Software takes advantage of all learning interpreting executing styles
66. ed to as Customized Learning And Assistive Software CLAAS This technology can be used to train just about anybody to execute just about any task from the simplest to the most complex Serendipitously the first client to embrace this technology was the Pinellas County School Board The Pinellas County Schools which is the twenty second largest school district in the United States saw immediate value in our approach for the education and training of persons with Autism Spectrum Disorder ASD and other individuals with cognitive challenges Therefore in partnership with the Pinellas County Schools we have passionately and successfully concentrated our efforts over the last two years to apply this technology to help Autistic Trainable Mentally Handicapped Mentally Handicapped and Emotionally Disturbed students acquire the necessary skills to become employable in the general work force Due to the similarities between this target population and individuals with traumatic brain injury Placement Works Inc of St Petersburg Florida felt there was significant potential for the creation CLAAS for some of their clients Therefore in a close working relationship we have modified and tailored our approach to meet the needs of the traumatic brain injury community This manual is the finished product which was created specifically for Placement Works Inc It is designed to help them support their brain injured clients This manual represe
67. eet which details the list of all job tasks that are to be performed by your subject It gives you a game plan for your shoot things you will be shooting how to shoot them and where you will go next It will also be used to write the Workumentary script The Tasks Analysis will also help to edit with the camera as you go along In other words try to capture the video so that you will have as few software edits as possible This is best accomplished by capturing the steps laid out in the Task Analysis in order and in no more that five second time frames If possible capture the same steps from a couple of different angles each In theory if you understand the job use the Task Analysis as the shot sheet and edit with the camera you will have to make very few software edits How to Use Your Camera to Capture Videographic Data Framing Framing is the different placement of objects in the field of the camera To understand how to properly use your camera you must first understand these three basic shot compositions these include The Wide Shot NE ner am Uo 9 Wide shots help to set a scene and give a viewer visual parameters The wide shot establishes where the video is being taken The Medium Shot Medium shots are the most common shots used most in video They give a viewer visual parameters as well as insight to subject facial expressions or other visual information Medium shots help establish who is being
68. employed to create the finished products We refer to the process as Agile Video Production Agile Video Production has its roots in the television news business which requires very rapid turn around in order to meet the evening news deadline Because of the looming deadline television news crews most often seek out a straightforward story line e g bad news is very predictable and let the story write the script They then shoot a limited amount of tape edit and produce their finished pieces Due to the limited ability to plan their productions the old adage making a silk purse out of a sow s ear often comes to mind They are forced to get what they get and do the best with it because in the end its two minutes of finished video max on the air gone and never used again The concept of capturing the story quickly and efficiently has merit however Taking advantage of the news crew approach FLC Inc has figured out that significant up front planning and preparation coupled with the news crew mentality of getting all the video in one shot allows us to create CLAAS in a cost effective and efficient manner But unlike the news we don t have to wait for jobs and tasks to happen and then respond Moreover our end product is a product specifically designed to be accessible shareable customized and designed for easy consumption with maximized knowledge retention not just run once or twice on the news and shelved The hig
69. ent and Rise Approximately 5 cups of flour will be added gradually throughout this iterative process However the final consistency of the dough is more important than the amount of flour added At the end of this process the dough should form a thick Copyright 2002 Delphi Analytical Services Inc V SOP Rights Reserved 32 Title PROCEDURE FOR BAKING BASIC YEAST BREAD Effective Document No 23 SEP 02 V SMP 0001 04 DEMONSTRATION V SOP Copyright 2002 Delphi Analytical Services Inc V SOP All Rights Reserved REVISION 3 Page 8of8 Document Type Department Reference Document STANDARD MANUFACTURING PROCEDURE Bakery V SMP 0001 03 REFERENCES 1 The Bread Machine Cookbook VI D A German Bristol Publishing Industries Inc 1995 San Leandro CA 94577 2 The Bread Machine Cookbook D A German Bristol Publishing Industries Inc 1991 San Leandro CA 94577 Version Effective Author Summary of Change UN RR 21 JUL 02 Samuel E Added picture of cooling rack in MATERIALS SECTION Added Aluminum tent procedure and reduced temperature in section Baking The Bread 24 10 Minutes Added cautionary notes in section Baking The Bread 3 10 Minutes Corrected spelling of finger Baking The Bread 37 10 Minutes 19 AUG 02 JamesR Doeboy Re set hyperlinks and copied parent document outside of contents folder 1 SEP 02 Bliesner Edit Master Document Properties
70. ented in a horizontal frame It is less distracting and much easier to view Workumentary subjects like any other viewer understand the presentation of images in a horizontal frame much easier too Whether you are shooting a shot hand held or with a tripod it 1 important that your shot remain level to the horizon Camera Stabilization There are two ways to operate your camera while shooting These include the handheld and the tripod method You will utilize both when capturing video The Handheld Method Shooting good handheld video is an art Remember no one likes to view video images that are shaky and disoriented To shoot good handheld videotape while your subject is working in one place you must try to stabilize your shots by utilizing the following tips l 2 3 4 Keep your shooting arm rigid Lean or prop yourself against a wall or post Sit and prop your shooting arm on your knee Sit and prop your shooting arm on a tabletop or sturdy surface Handheld shooting is quite different when a subject is on the move On occasion your subject may be walking in and out of storerooms through doorways or even in some cases across wet slippery floors Shot stabilization comes from inside the camera in these situations and you must remain safe and follow these tips l 2 Understand your footing surface Keep your eyes up to avoid running into anything Hold your camera away from you and toward your subject Us
71. ese applications are very intuitive and require straightforward drag and drop operations Simply open the software and chose your Workumentary in avi format as the input file and follow the on screen prompts The DVD authoring software will compress your avi file to an MPEG 2 file which is the universal file format for a DVD Once complete the disk should be playable in all newer DVD players Steps for Publishing to CD ROM Creation of CD ROM disk which can be played by any computer with a CD ROM drive requires two steps 1 Converting the avi file to a wmv file of sufficient size to allow burning to a single CD ROM disk 2 Burning wmyv file to the disk Most CD ROM disks will comfortably hold about 650 MB of data so that is your targeted file size To convert the full digital video file avi to a wmv file take the following steps in Pinnacle Studio 11 1 1 File Open Project gt Choose the Project name associated with your Workumentary or video clip gt Hit Ok 2 The video clips associated with your edit will appear as viewing panes in the upper left hand portion of the screen 3 Click 3 Make Movie tab gt File gt WMV 4 In the drop down menu area below the choice for File Type choose High Quality NTSC 5 Hit Settings and type in a title for the new file and any copyright authoring rating or description information you wish Then hit 6 Hit C
72. ess graphic force than an object moving across the frame Color also becomes a factor in determining a weight of an object Hot colors 96 like red yellow orange and light versions of other colors tend to extend toward the viewer appearing lighter in weight Cool colors recede from the viewer and have more weight Continuity There are three types of continuity Continuity of Action An example of this is an actor sets down a book on the table in the wide shot the close up must be shot so that the rate of setting the book down is the same and the same hand and book is used Continuity of Direction If the wide shot shows an object person car etc facing and moving to the left then the close up or next shot must show the direction of movement This rule goes for all movement falling objects being thrown dropped walking etc Continuity of Location This includes lighting background and audio It needs to stay the same throughout each scene Camera Height You can use the vertical angle of a shot to influence the viewer s perception of a character or object An objective shot would be a neutral camera height The camera lens is set at chest to eye height If the camera is set above and looks down on the subject it generally suggests inferior weakness or makes something look smaller If you want to make something seem bigger stronger and dominant set the camera below the subject shooting at an upward angle Ligh
73. ess physical characteristics of the work place evaluate Employee traffic flow pattems Employee traffic volume in work area __ Potential safety and environmental issues Wet greasy or otherwise slippery floors Presence of aisciical equipment 85 CLAAS Software Pre Shoot Checklist Temperature Humidity Confinement Security for personnel and equipment Differentworkarea Protection for equipment and videographer em E Different shooting positions TE et pat 16 n Inclement weather contingencies 18 H Discuss details of work tasks which will be captured by video with E evaluate Task Analysis if available 19 details of work tasks which will be captured by video with managers supervisors peer employees elc F 20 _ Discuss student strengths weaknesses and vulnerabilities assess ni Det Onn a in nc as T Ec Postve reinforcement Negative ET 22 Notes or ico cvesalon Drought the process 23 Finalizes shoot dale and time a Fala aab od review Analysis avaiable or soo acs 25 L1 Share storyboard and completed checklist with the videographer Job Site Date CLAAS Software Pre Shoot Checklist Confirm sche scheduled shoot date with videographer Site SME and all other necessary personnel
74. essure COMMENTS 71 Co 6 A BA aah BA 4 DA 5 BA TASK Check Oil Gauge ua g Drive to First Delivery E Drive Safely and Obey All Traffic Rules Find Customer manager foreman etc and Get Loading Bay Assignment Determine Area to be Unloaded Enter Customer Delivery Area Survey the Area for any Obstructions Park Tractor COMMENTS See Fleet Safety Policy Add as Text to Video Dock Docking Bay and Loading Bay are used interchangeably Commercial deliveries may be more difficult due to jobsite construction Extra Emphasis was made by SME 72 46 47 48 49 52 53 TASK Open Trailer Doors Safely Back Tractor into Loading Dock or Designated Area Choc Trailer Wheels Go to Back of Trailer for Unloading Process If Dock Plate is Available Set it and Verify Stability Be Courteous and Helpful to Customer With Paperwork in Hand Customer Inspects Product as it is Being Unloaded When Unloading is Complete Review Paperwork with Customer COMMENTS Check for Load Shift If you are dropping off the trailer at the jobsite You must evaluate the condition of the trailer with the customer to determine any prior damage Document the condition of the trailer and have the customer sign for the trailer For our shoot customer put in place with forklift Customer
75. eviewed which can determine the quality of work task execution Can these metrics be used to determine the effectiveness of software creation and use 60 13 0 13 1 12 2 Y QUESTION General Administration When can the pre shoot be scheduled When can the shoot be scheduled NOTES 61 Figure 3 3 Example Client Documents Used to Create SMI Workumentary and CLAAS Training Tool SHERER MANUFACTURING INCORPORATED 62 Statement of Policy Sherer Manufacturing vehicles are to used for company business only vehicles are to be operated in a safe manner in accordance with DOT regulations by authorized employees only Driver Hiring amp Qualification Procedures 1 All potential drivers must have clean for three years 2 All potential drivers must be at least 25 years of age and possess a CDL class a license semi truck drivers only 3 potential drivers must pass a physical examination and drug screen in accordance with DOT requirements semi truck drivers only 4 All potential drivers must provide at least three years of good driving history Motor Vehicle Records Review Process 1 All employees driving company vehicles will have their MVR s obtained and reviewed on an annual basis more often for full time drivers 2 Any driver who obtains six or more points in a twelve month period will have their driving privileges suspended 63 Personal Vehicle Use For Company
76. h structure process for creating CLAAS discussed above is shown in the pages that follow However before you review the diagram which we encourage you to do please consider the following points with respect to CLAAS construction and Agile Video Production e You must realize that most of the effort is Up Front Steps 1 to 17 in the process diagram planning process mapping and task analysis You must start with the end product in mind A finished video piece from 10 to 20 minutes in length which will be edited into several 2 4 minute segments e You should view video as data The process is like planning and conducting an experiment which you will use to write a paper However the following moving making analogies apply Job or Task Plot SMEs Actors Trainees Audience Task analysis or process diagram video shot sheet O OOO 28 e The difference between movie making Customized Learning And Assistive Software construction is o For CLAAS video data are captured in a linear fashion e g follow the work day or task The video is captured all at once no second sessions are scheduled The finished product is not for entertainment although it can be entertaining The larger finished piece is created to be cut into smaller Edible Pieces Each finished product is customized to the job and even to the individual knowledge transfer works best when a person can see hear and re experience
77. he mapping capturing and sharing of knowledge to impart mastery of skills e Capture all video at one shooting no retakes or after the fact shoots As stated before if you want any reasonable chance of completing your Workumentary and CLAAS Too in short period of time shoot the job tasks in a start to finish or work flow manner at one shooting Resist all attempts for your client to not want to do it at one time The process of creating CLAAS is not a big Hollywood production If you take more than one day to shoot it will become a big production and take six months to complete Model and shoot skills or tasks which are currently not being performed but desired as determined during process mapping or discovered during the shooting day 89 Modeling tasks is an excellent way to introduce or reinforce specific new tasks or behaviors This should be accomplished at the end of the shoot day as to not disrupt the work flow Understanding Your Equipment and How It Operates Digital video cameras today can automatically do most any technical feature you will need while videotaping your subject You need not worry about the sound for instance Most cameras will record the sound well enough even lowering and raising the input level automatically to keep it consistent and within normal recording levels Video cameras will also adjust for ambient light conditions and will automatically focus for you So for the most part they re
78. he storage location corresponding to the new folder you created on the external storage hard drive Enter that name of the raw video data file Choose a logical name for the file which links it with the project e g SMI Truck Driver Tape 1 When the storage location and file name are chosen hit Start capture The videographic data in avi file format this is a full digital video format will begin transferring from the tape to the camcorder at the location on the external storage hard drive Capture the entire tape by letting it run to the end or hit the now red Stop Capture button in the lower left hand corner when you have captured all the video from the tape which you desire The video which is transferring will appear in the upper right hand corner in a viewing window and on the camcorder viewing screen The sound associated with the video can be heard on the camcorder itself As the video data 1 transferred from the tape to the external storage hard drive scenes from the video appear in the Album section in the upper left portion of the screen New scenes are created wherever there was a hard stop e g camera record button was turned on or off Once the data transfer is complete turn off the camera and disconnect it from the computer Figure 6 1 An Example Workumentary Script Example Workumentary M Script Sherer Manufacturing Inc Truck Driver Delivery NARRATOR TRACK 1 JIM DRIVES TO HIS FIRST DELIVERY OF
79. he title insert a picture from images folder to create picture pane for the first video clip This is done by executing the following sequence on the command on the top line Insert Picture From File then choose the images folder and the appropriate jpg image Re size the very large picture to the desired size by dragging the lower left corner towards the upper right corner Using the ruler on top we recommend 450 If ruler doesn t show from the commend line on the top execute the following sequence View gt Ruler and Grid Show Ruler After re sizing picture put the cursor on the picture and right mouse click and re sample the image Do this after every picture manipulation Place cursor at the bottom right hand corner of the inserted picture pane and hit Enter key 1 time Type the step number and the title of the picture pane which is read off the CLAAS tool construction sheet provide by the video editor such as Step 1 First Delivery of the Day Click the picture pane and then right click and insert the hyperlink The sequenced is right mouse click gt Hyperlink gt double click video and choose the video which matches the pane from the video files file folder Test video link by CNTRL click Put the cursor after the last character in the test title of the last frame and hit Enter 2 times Continue process described about starting with Step 2 picture pane When all p
80. horized copying of the Software including Software that has been modified merged or included with other Software or of the written materials is expressly forbidden You may be held legally responsible for any copyright infringement that is caused or encouraged by your failure to abide by the terms of this License 4 USE RESTRICTIONS You may NOT distribute copies of the Software or accompanying written materials to others This program is a training education and documentation creation and upgrade tool only 5 TRANSFER RESTRICTIONS This Software is licensed only to you the LICENSEE and may not be transferred to anyone without the prior written consent of FLC Any authorized transferee of the Software shall be bound by the terms and conditions of this Agreement In no event may you transfer assign rent lease sell or otherwise dispose of the Software on a temporary or permanent basis except as expressly provided herein 6 UPDATE POLICY FLC may create from time to time updated versions of the Software At its option FLC will make such updates available to the LICENSEE 7 PUBLISHER DISCLAIMER OF WARRANTY FLC MAKES NO WARRANTIES EXPRESS OR IMPLIED WITH RESPECT TO THE SOFTWARE OR ITS QUALITY PERFORMANCE MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE THE SOFTWARE IS LICENSED AND DELIVERED AS IS 8 LIMITATION OF LIABILITY IN NO EVENT WILL FLC OR ITS DEVELOPERS OFFICERS EMPLOYEES OR AFFILIATES BE LIABLE TO YOU FOR ANY
81. hould be obtained and reviewed prior to the Process Mapping Session If not immediately available the documentation should be brought to the actual Process Mapping Session by the 44 Step 10 Description Execute Process Mapping Session Obtain Additional Work or Task Related Procedures Following Process Mapping Session Create Electronic Task Analysis or Process Map with Mapping Session Share Electronic Task Analysis or Process Map With Mapping Session Attendees Obtain Approval of Electronic Task Analysis or Process Map Content From Mapping Session Attendees Explanation client See example documents from Sherer Manufacturing Inc Fleet Safety Policy used to create example Workumentary included in this manual in Figure 3 3 below Use the End User Requirements Process Mapping and Task Analysis Session Preparation Checklist to prepare for your session See Figure 3 4 below As mentioned above one of the best approaches 1s to use the work flow method Ask the session attendees to Walk me through the work day Capture all steps on flip charts or whiteboards Take digital pictures if appropriate Use a notes video camera set up in the corner if it adds value and aids retention of knowledge Don t leave the session until you can on your own explain In many cases additional value added documents will be identified during the session Use standardized templates such as SMI Truck Driver Task Analysis Ex
82. ich will be used as ashot sheet for videographic data capture 10 Electronic copy reviewed and approved by employment specialist 11 Video shoot scheduled 12 Videography reviews video notes and shot sheet questions answered by production specialist 13 Video shoot executed enhanced task analysis used as shot sheet Additional video captured if deemed necessary Second day may be necessary 14 Consumer interest 15 solicited for production enhancement e g music movies hobbies etc Consumer is given opportunity to state what key things would be needed in the video to capture their attention 15 Videographer takes task analysis and raw data and creates script 16 Script reviewed and approved by production specialist and employment specialist 17 Draft Workumentary created by videographer 18 Draft Workumentary burned to DVD and then reviewed by production specialist employment specialist consumer and parent guardian 19 Corrections noted and made as necessary 20 Final DVD burned piece put to DV tape for CLAAS tool creation 21 Production specialist edits tape and creates individual video panes clips and digital still images 22 Web programmer takes edited video and creates CLAAS tool 23 Tool transferred to CD ROM DVD or placed on web site for streaming access 24 Tool given to employment specialist for transfer to consumer NOTE transfer may include putting tool on work computer hand held
83. icrosoft Word documents and Excel spreadsheets e Identify the individuals and the tasks for which you wish to create your Workumentary CLAAS Training Tool or Video SOP e Identify how you want the finished software to be used and what types of display platforms on which the software may be used e Arrange a meeting with the Florida Learning Curve Inc Software Specialist e Get started on creating your first Workumentary CLAAS Training Tool or Video SOP Please note that it is not necessary to have a working knowledge of the functionality of the other software programs listed above Use of these programs will be outlined in a straightforward fashion in this manual and does not require a working knowledge in order for the end user to use them as tools to create their own software For example you do not need to know anything about web programming in order to use Microsoft FrontPage 2003 in order to create CLAAS Training Tools 26 CHAPTER 2 GETTING STARTED A Step Wise Analysis of CLAAS A CLAAS for Creating CLAASTM 27 A Step Wise Analysis of CLAAS Creation The process for creating Customized Learning And Assistive Software and all of its embodiments e g the Workumentary CLAAS Training Tool and Video SOP has at least thirty four unique steps The process 1 highly structure to insure that the most efficient accurate and reproducible means are
84. idered raw electronic data Execute the following commands in Pinnacle Studio 11 1 1 File Open Project gt Choose the Project name associated with your Workumentary or video clip gt Hit Ok 2 The video clips associated with your edit will appear as viewing panes in the upper left hand portion of the screen 3 Click 3 Make Movie tab gt File Type gt AVI gt Create file a green button 4 When Save File As window appears put the name of your Workumentary or video clip and choose the location where you wish the file to reside on your external hard drive 5 Hit Ok and the project will begin to render and then write The green Create file button will turn red and say Cancel and remain so until the file is outputted to the location you have chosen It will then return to Create file and be green once again As the file is being created the words writing frames x of y will appear about the red Cancel button 36 This file can be used in the future to make additional DVD s and can be edited if desired This is a full uncompressed digital video file This file is the electronic equivalent to mini DV tape Steps for Publishing to DVD Creation of DVDs is accomplished by the DVD creation software which comes with your computer Each software program is different but in most cases avi files are universally accepted as input to produce DVD which can include menus and submenus Most of th
85. iid Web Ste Start Work htm Safety Rules and Operating Procedures 91 Watch the Entire Trip Joey Epit video Salety Rules and Operating Procedures 1206x568 Dea Custom D9 menogoo Decktop gt em 290 essen Microsoft FrontPage CLAAS Training Tool Completion Steps From Scratch The following steps will allow you to create a CLAAS Training Tool from a one page website 1 Open the Microsoft Front Page Software 2 Close any open site and get a clean page 3 Find Create a new page or site on right side panel and click once 4 Under New Web Site on right side panel click One page website This process creates a new website with the following folder names included a Private b Images c Index htm which is the key page 5 Copy your images generated from the edit into the image folder 6 Create a folder called video in the web site 7 Copy over your wmv video files generated from the edit into the video folder 8 Double click in the index htm file to open the page 9 Choose the following font and size a Times New Roman b 6 24 pt 17 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Type a descriptive title for the CLAAS Training Tool e g SME Truck Driver Procedures in 6 Font pitch bold and hit return a couple of times Under t
86. into short video segments Still images which show action occurring in the break point are extracted from video frames These video frames and video clips are then converted to a CLAAS Training Tool which is in web page format For a Video Standard Operating Procedure the new written procedure is then converted to a Video SOP by imbedding hyperlinked digital video audio and digital still picture elements into the written electronic document the final production piece is published after 21 Trainee generates output for SME review P Trainee The final software is burned to If results are SME reviews DVD CD ROM or flash unsatisfactory and accepts or memory drive for transfer to a Laptop Computer Interactive White Board the Trainee re rejects output viewing platform executes the gp CLAAS Output from Software with successful L coaching from execution of PDA Desktop Computer Tablet PC the SME procedure sent for The Trainee executes their job tasks by viewing their Workumentary archival CLAAS Training Tool or Video SOP display device Learning is reinforced by the Trainee hearing seeing and re experiencing themselves executing the procedure SF I Trainee now becomes a New SME via this high end Train the Trainer process New SME may view and use CLAAS software and output become part of employee permanent training r
87. is necessary for you to understand how to properly publish your work and complete our CLAAS software Recall that digital video is a type of video recording system that works by using a digital rather than an analog video signal An analog video signal is an infinite number of smooth gradations between given video levels Think of an analog video as a traditional painting which uses different colored paints in broad and continuous brush strokes Think of a digital video as Monet painting with many many painted points A digital video signal is therefore represented by computer readable binary numbers 0 and 1 which are like Monet paint points that describe a finite set of colors and luminance levels When you are filming with your camera you are capturing unaltered digital video and storing it directly on mini DV tape In order to get the data off the tape we import the information to a computer hard drive in the form of an avi file The avi file is the raw data Raw digital video files are very large and take up about 250 megabytes per minute or 13 gigabytes per hour A standard DVD like you play in a DVD player are either 4 7 GB or 8 5 GB Therefore it is obvious that you must reduce the size of the original video in order to get it to fit not only on a DVD but onto a device such as a personal digital assistant PDA or media player such as an iPod or a Zen The way this is accomplished is through video compression Video com
88. is used to complete this step If desired documents are then converted to pdf files and burned to DVD CD ROM or flash memory drive for transfer to a viewing platform e The Trainee executes their job tasks viewing their Workumentary CLAAS training tool or Video SOP on a laptop PC desktop PC tablet PC interactive white board PDA or similar display devices Learning is reinforced by the Trainee hearing and seeing themselves execute the procedure e Performance is monitored by the SME and any output along with a copy of the software becomes part of the employees training record e Trainee now becomes a New SME via this high end Train the Trainer process The new SME may view and use their CLAAS training tool to execute their job tasks or for review as needed via anyone of several display devices such as a personal digital assistant PDA The more they watch themselves the more engrained the training becomes e The CLAAS software can then be transferred to other personnel and the same training approach can be taken with them including view of output by the SME The effectiveness of this approach is outstanding and represents a significant advancement over existing systems Also note that even though the created CLAAS software is best used by the individual for whom it was customly designed it can also be transferred and used by other personnel 20 Figure 1 1 Process for Creating Customized Learning And Ass
89. istive Software CLAAS cru SS Digital Video Camera The procedure or task is flowcharted or process mapped Task analysis checklists are created which will act as the shot sheet for videographic data capture A group review of the procedure is performed A Subject Matter Expert SME who is intimately familiar with the procedure or task is identified 7 f PC with Non Linear Digital Video Editing Software If creating a Workumentary oraCLAAS Training Tool a script is generated Once the script is generated a voice track is recorded and the piece is edited to the voice track using non linear editing software For a Video Standard Operating Procedure detailed written text document or flowchart is created by watching the video For specific tasks within the procedure video audio clips and still pictures are clipped and saved from the raw video using non linear editing software Patent Pending 2004 2008 Florida Learning Curve Inc Subject Matter Expert SME Trainee The SME reviews the procedure or task with the Trainee The Trainee then executes the task acting as a pair of hands while the SME guides them through the procedure Situations or tasks are modeled if necessary A complete digital video audio record of the execution is captured If creating a Workumentary review by the SME If creating a CLAAS Training Tool the final edited piece is deconstructed
90. ject shoot true to life video tape you have to completely ignore your subject no eye contact no personal gestures at all after the shoot has started Following are tips that you can use to maintain an almost invisible presence while videotaping your Workumentary subject at work 1 Ignore your subject personally 2 Make very few sounds 3 Concentrate on your work 4 Stay as still as possible 5 Don t talk about your shoot with others 6 Should you have a technical problem take it away from your subject 7 In general keep to yourself It may seem coarse to behave this way around a person who you are trying to help but it is imperative to the success of your Workumentary Modeling a Task Modeling or staging is a term used to describe the act of setting up a task For example during the course of shooting your Workumentary a subject may forget or simply run out of time before a specific task is performed As an example The subject was busy washing dishes all day only to discover that the trash was not removed from the kitchen a job responsibility and a job task listed on the Task Analysis Sheet You and your subject should then stage or model the task the subject grabs the trash and takes it out so that you can get the task on videotape A subject s parent coach or teacher may also request specific tasks to be performed camera as a reminder to the subject student to complete a task It is yo
91. knowledge check be required and will it Be part of the software A paper document 58 7 8 3 8 0 8 1 8 2 8 3 8 4 8 4 1 8 4 2 8 5 9 0 9 1 Y QUESTION NOTES Part of an e learning platform Modeling Mistakes or Time Saving Tips What are some of the difficulties associated with executing the work tasks Have the root causes of the most common mistakes or difficulties in executing the work tasks been identified Are there any known improvements to the written procedures which have been previously identified Are there special modeled tasks which need to be included in the software such as Common mistakes Emphasized positive behaviors Will a question and answer section be included in the software Safety Considerations Is there any specific safety considerations 59 10 0 10 1 11 0 11 2 11 3 12 0 12 1 12 2 Y QUESTION NOTES associated with respect to executing the work tasks Time Saving Tips Are there any specific time saving tips or tricks which experienced employees use to make the work go faster or improve deliverables Regulatory Considerations Are there any specific OSHA requirements which need to be followed Is the final procedure or the job tasks required by regulatory guidance or law Does a quality assurance or quality control group get involved with oversight of execution of the work tasks Metrics Are metrics currently collected and r
92. layer Use as few words as possible Talk less show more Take digital stills and short video clips to share with the videographer later on Shoot wide medium and tight shots to get proper coverage See Sherer Manufacturing Inc site examples in Figure 4 1 Use the Pre Video Shoot Checklist to insure you gain all the information you need Remember your goal is to capture enough data both written photographic and video to thoroughly describe the work site to the videographer See Figure 4 2 Insure that Consent and Release Forms have been signed by all persons being taped especially children As mentioned above the reality of the work site is often different than was captured during the end user requirements assessment process mapping and task analysis phase Upgrade the Electronic Task Analysis with the results of the site visit If working in teams this is the opportunity for the production specialist to share all that they have learned about the job or task and the job site This meeting should include e review of the Electronic Task Analysis or Process Map e Review of the digital still images and or video clips e Discuss shoot in detail to make the 81 Step 15 16 Description Share Electronic Task Analysis or Process Map with Mapping Session Attendees and Other Appropriate Personnel Including Trainees Determine Production Style Explanation videographer feel as if they scouted the work site
93. led Sorenson Squeeze When you go to tab 3 Make Movie in Pinnacle Studio you have the choice of several different output file types including avi and wmv or Windows Media Video We are only concerned with making movies e g data output forms in avi and wmv format or putting the finished product back to tape Of these three output types wmv is the only compressed file Video Zip Pro is a program which allows you to compress video files in many different forms We will be concerned only with converting avi files to compressed wmv files and further compressing wmv files to smaller sizes using this software We will however varying the amount of compression to allow for optimum viewing of video on to PDAs media players and for transmission and viewing over the internet The third software program AVI MPEG Video Converter 1 3 is used to further compress wmv files to be viewed specifically on PDAs Sorenson Squeeze the fourth codec program is used to compress files into flash format for streaming over the internet The following sections briefly describe how to convert compress create and distribute your finished work Some additional reading may be necessary as they related to hardware and or software which are particular to your situation Steps for Publishing to External Drive The following steps describe the process of outputting your finished video piece to external storage in avi file format These avi files are cons
94. lies Checklist uoe Scripts Een Authorizations E 3 Ma Phone and Cell Phone Numbers for Team Members 2 and Paper 0001 E Han y Cam for Notes Ldwemwes Tapes and Tape Bag Bi Handy Cam Tripod pa Lights or Light Kit imi Handy Cam Supply Bag with Batteries and Charger Extension Cords A HT ov 250 Camera Supply Bag with Wer cxi pani ili AE Batteries Charged Battery Charger md Battery Charger Cord Screw Driver Other Tools Maps Directions and Telephone Numbers Roller Cart or Hand Truck Clipboard Location Trainees 27 05 08 101 CHAPTER 6 POST VIDEOGRAPHIC DATA CAPTURE The Importance of a Post Videographic Data Capture Routine 102 Step 19 The Importance of a Post Videographic Data Capture Routine There are only five major steps in the post videographic data capture routine However if you do not develop and follow a routine you potentially set yourself up for failure with respect to completing your CLAAS in a timely fashion Some important points you should consider as you progress through this chapter e The video you have captured is truly data Factual informatio
95. ls are listed below or can be viewed here Kitchen Aid or Similar Mixer Pastry Brush Spatula Bread Knife Serrated 1 Bowl Mixing lCup Measuring Cup 3 Standard Size Bread Loaf Baking Pans Paper Towels 1 Roll 1 Tablespoon Measuring Spoon Table Salt 1 8 Teaspoon Butter or Margarine 1 2 stick for greasing pan 8 Cups Water Room Temperature Natural Active Yeast 2 Tablespoons 6 Ice Cubes Brown or White Sugar 6 Tablespoons Baking Flour 8 Cups Standard Baking Oven Bread Cooling and Cutting Rack It is also recommend to use oven Hot Mitts or Pot Holders when removing bread from the oven PROCEDURE Preparing Personnel and Equipment Copyright 2002 Delphi Analytical Services Inc V SOP All Rights Reseved 21 Title PROCEDURE FOR BAKING BASIC YEAST BREAD Supersedes Page Copyright 2002 Delphi Analytical Services Inc V SOP Rights Reserved REVISION 3 Page 3of8 Document Type Department Reference Docum STANDARD MANUFACTURING PROCEDURE Bakery V SMP 0001 03 DEMONSTRATION V SOP Effective Document No 23 SEP 02 V SMP 0001 04 Collect all necessary equipment and supplies Wash hands thoroughly insuring no soap residue remains Insure hands are dry Assemble the mixer by placing the bread hook into the Kitchen Aid arm Place the mixer bowl onto the mixer base and turn bowl until it clicks
96. me consuming to construct often difficult to follow as written and lead to numerous errors when they are executed by the personnel who are required to follow them Training on these procedures is often conducted in the read and understand mode leaving much of the learning pretty much up to the trainee In addition much of the difficulties related to the training and execution of written procedures in the performance of complex tasks are related to their one dimensionality That is the read and understand application of these procedures does not engage the other senses namely hearing and visualization This phenomena maybe referred to as the tying your shoes problem You can teach someone to tie their shoes via visual audio tactile demonstration but it is virtually impossible to create a written document to describe to them how to accomplish the task For the average individual the read and understand approach or even guided hands on instruction to training which is standard in many industries is inefficient and marginally effective and often frustrating job for the trainer and the trainee The likelihood of most people being able to efficiently and effectively learn and execute complex procedures by these traditional means is limited For individuals with special needs such as specific learning disabilities this approach may be nearly impossible A fully trained individual may still have problems executing the procedure on thei
97. n to be used as a basis for codifying work procedures and transfer of knowledge e The monetary value of this raw data is very high especially when you calculate not only your own but the time required by all parties to prepare and capture the data e Having to recapture lost or damaged data rarely goes as well as the first session and should therefore be avoided at all costs With these three points in mind one can see the value of properly handling processing and storing the raw data once it has been capture Steps in the Routine The following table represents the specific steps required to execute the post videographic data capture routine Please note that the steps start at 19 since they are a continuation of the entire process for creating software Table 6 1 Steps for Post Videographic Data Capture Description Explanation Secure and Log Videographic Data The following steps should be taken immediately following the video shoot 1 Labelall DV digital video tapes completely Do this as the tapes are filled with data out at the work site 103 Step Description 20 Update Electronic Task Analysis or Process Map Using Notes From Video Shoot 21 Decision is Made to Create a Workumentary and CLAASTM Training Tool Versus a Video SOPTM 22 Watch Captured Raw Video and Generate a Script Using Electronic Task Analysis Sheet or Process Map Explanation 2 Flip the write protect tabs on the DV tapes to pre
98. n to shoot your Workumentary subject It is important that you pick a shooting position that gives you a clear view of most all job tasks that are to be performed If your subject moves to another location simply fold the legs of your tripod and re establish a new position Shooting on a tripod also gives you very steady and horizontally appropriate shots It is very important that you never leave your camera unattended while it is fixed to the tripod Creating Movement Video is a moving art form There are three basic means of creating movement in a video by moving the subject by moving the camera and by editing 95 Subject Moving Subjects can move in three directions within the frame on the horizontal x axis and vertical y axis or moving toward or away z axis from the camera The z axis is the most powerful Moving from left to right in our culture suggests moving ahead and conversely moving to the left signifies returning or backing up Interestingly the lower right rule of thirds is considered the most beneficial for passing on information to the audience The conclusion is that in our culture the eye starts at the upper left and proceeds to the lower right and comes to rest there Move on the Z Axis It is very important to consider the z axis in every shot not just for movement The more you utilize the z axis in your framing the more depth you give the picture making a 2 D picture look more 3 D and intere
99. nd viewed In general have people sign them just so there are no questions at a later time and have them sign them prior to the shoot To capture still images and or short movie clips of the work area to show the videographer in preparation for the actual shoot Although it is not necessary you are highly encouraged to work as a team of two when creating CLAAS The team should consist of a production specialist support person and a videographer Traditionally FLC Inc has used the production specialist as the planner and organizer and the videographer as the shooter and editor The production specialist can also serve as the programmer who creates the CLAAS Training Tools and Video SOP following completion of the Workumentary Because of this arrangement the videographer may have never even seen the work site prior to videographic data capture Therefore it is the role of the production specialist to be the videographer s eyes and ears prior to the shoot This is accomplished by taking notes taking digital still pictures and if possible short video clips with the digital still camera Special emphasize is placed on those factors which may impact the quality of video namely environmental factors such as lighting weather conditions ambient sounds etc Special emphasis should be placed on safety and what types of hazards such as wet or greasy floors high heat etc may exist at the work site As the production speci
100. nd watch them in the order you desire Also if your device requires files to be in format Use VideoZip Pro to convert either the avi or wmv file to the mov format Preparing Files for Internet Viewing If you have access to your own website and can store files on the web server you can share your finished product over the internet In fact the files which you prepared for placement on the PDA will easily stream over an internet connection via web page link you have to do is copy the files to the web server include a link to them within a web page on your site and they will steam to the viewer via what is called progressive download Final Production Review Checklist Prior to distributing the finished product to the client it is important to perform quality control checks of the product The following checklist covers most of the major actions which you should take into consideration prior to giving the finished product to the client ACTION Create Master avi and wmv files of completed Workumentary CLAAS Training Tool or Video SOP video files Create Master DVD or CD ROM disk for the Workumentary CLAAS Training Tool or Video SOPTM Create a Master Mini DV Tape Review Master DVD piece on DVD player TV checking for Bol Sound pops Skipped and dropped frames Clarity and readability of text Audio and video transitions 40 ACTION Review Master DVD piece on a PC or Mac compu
101. ndard practices The three most common embodiments of the software are the Workumentary and the Customized Learning And Assistive Software or CLAAS Training Tool and the Video Standard Operating Procedure or V SOP Descriptions of each are written below The Workumentary A Workumentary is a documentary of how an employee executes job tasks throughout their work day Workumentaries are created by identifying and codifying the employee s job tasks and then videotaping the individual performing their tasks with or without assistance as necessary throughout the work day After videographic data capture a script is generated and the working documentary or Workumentary is created by non linear digital media editing The resulting piece is then placed on CD DVD or flash media disk for loading and viewing on a computer television or hand held electronic viewing device such as a digital media player The more the employee watches their Workumentary the better they become at executing their job tasks It is also an excellent tool for review or for teaching a new employee how to perform in their new job The CLAAS Training Tool Customized Learning And Assistive Software or CLAAS Training Tools are customized electronic training instruments which are created with expertly edited video and audio CLAAS training tools are created by dissecting the Workumentary thus generating more edible e g easily
102. ng wmv Files to mov Files 16 Procedure for Converting Video for Transfer to a Personal Digital Assistant PDA 17 Procedure for Converting avi Files to Flash Video Files with Embedded Player Using Sorenson Squeeze Software 18 Procedures for Converting PowerPoint Slides to mov files for Editing in Final Cut Studio Non Linear Editing Software 19 FLC Inc Workumentary Themes and Empowerment Phrases 20 21 22 28 24 23 26 21 DVD and CD ROM Disks Mission Possible An Overview of the CLAAS Creation Process DVD Example Industrial Workumentary on DVD Example Industrial CLAAS Training Tool on CD ROM Example Exceptional Student Complex Workumentary on DVD Example Exceptional Student CLAAS Training Tool on CD ROM Example Video SOPTM on CD ROM Microsoft FrontPage CLAAS Training Tool Construction Template on CD ROM CLAAS Production Tools and Templates on CD ROM Welcome to the World of Customized Learning And Assistive Software CLAAS Background Many work environments require employees to follow Standard Operating Procedures SOPs or similar written documents which detail common practices and tasks within the organization In several industries such as pharmaceuticals biopharmaceuticals and medical device manufacturing use of SOPs is required by law Customized Learning And Assistive Software or CLAAS has its origins in these highly regulated industries S
103. ng Device Which Contains Web Browser Software Video is Launched By Double Clicking Viewing Panes This is the CLAAS Training Tool 38 TM Complete Process for Creating Customized Learning And Assistive Software CLAAS The Master Workumentary Should be Created and Archived as Well if Not Previously Done CLAAS for Creating CLAAS In keeping with the spirit and intent of CLAAS which is to map capture and share knowledge we have created a Workumentary and a CLAAS Training Tool titled How to Create Customized Learning And Assistive Software M The example we use is CLAAS we created for a business partner Sherer Manufacturing Inc of Clearwater Florida www sherermfg com Sherer is a commercial and residential HVAC manufacturer who delivers their products via leased trucks driven by their own staff Sherer wanted to codify its truck driver procedures so FLC Inc created our CLAAS for CLAAS to do exactly this Included in this manual you will find a truck driver procedure Workumentary and a CLAAS Training Tool which show in detail each of the steps in the process diagram for creating Customized Learning And Assistive Software You may refer to these as you learn the process and create your own software In addition to video panes for viewing video clips the CLAAS Training Tool also has links to templates which will assist you in your software cre
104. ning Tool are based on straight forward editing video supported with natural sound e g SME s voice or a recorded voice track which matches the action in the video If the SME s or Trainees voices were not recorded with sufficient volume and clarity or they did not speak in a fluid fashion a script will need to be generated and recorded through the non linear editing software The script is created by using the template see Figure 6 1 and watching the video while using the Task Analysis or Process Map which was used as the shot sheet This will greatly enhance the speed of your production Corrections are made as necessary NOTE DO NOT PROCEED until the script is reviewed and approved by all decision makers Editing to a flawed script will lead to unnecessary re works and significantly extend the editing time Transferring Data from Tape The steps for transferring videographic data to an external storage device as follows 1 Connect the external storage drive to you computer and turn on the drive 2 When the AutoPlay window appears chose Open folder to view files using Windows Explorer 3 Create a new folder using an easily remembered and logical name which links it with the project e g SMI Workumentary 17 March 2008 4 Close out the Explorer window 5 Connect the camera to the Firewire IEEE 1394 port on the computer 6 Open the camera and load the tape which contains the desired videographic da
105. nts can be conducted in three basic ways D a Purely against a checklist or questionnaire b By observing work flow at the worksite c A combination of both 11 A preferred approach includes the following steps a Briefly interview e g hold a casual discussion with all of the players b Walk either verbally or physically through the job or task with all important parties manager supervisors SMEs QA trainees etc c Capture on flip charts take notes and create rough process diagram if possible d Recap your discussions while referring to the End User Assessment questionnaire making sure all questions are answered e Perform a question and answers session to insure you understand workflow the jobs and the tasks involved f Take your notes and results and generate a formal checklist or process diagram If you follow these suggestions and keep them in mind you will substantially improve the quality of your videographic data capture and eventually your finished product Steps for Executing Sessions The following table represents the specific steps required to execute a proper end user requirements process mapping and task analysis session Table 3 1 Steps for Executing Sessions Description Explanation Schedule Management Familiarization Meeting Conduct Management Familiarization Use the Management Familiarization Meeting Meeting Session Checklist and Questionnaire to guide your 43 Step Description
106. nts hundreds of man years of research and development in the fields of training process capture and refinement as well as experience in the fields of videography process improvement and document creation and publication This knowledge spans numerous industries and academic endeavors The manual although very detailed in appearance is not meant to be a stand alone instructional piece You are not expected to be able to read it and begin creating your own Customized Learning And Assistive Software However when you purchased the software you also contracted Florida Learning Curve Inc to apply its knowledge and experience to assist you in not only understanding the contents of this manual but to aid you creating your first piece of software With this in mind let s get started Sincerely David M Bliesner Ph D President Florida Learning Curve Inc Keeping it simple Below you will find a general guideline of how this process will with your consumers with Traumatic Brain Injury 1 Employment specialist meets with consumer with Traumatic Brain Injury TBI and parents guardian to discuss Workumentary andCLAAS training tool creation process and how this process and geared toward a consumer with TBI Existing pieces shared via video iPod so consumer and family can see how a video is created Tailoring project specifically to consumers needs and how it relates to TBI is reviewed at this time 2 Consumer and or parent guardian
107. o SOP Transfer Raw Video to Computer with Word Processing Software Create Draft Written SOP By Watching Video of the Work Task or Day Use Standard Operating Procedure Template Included in Manual or Use Client Template Step May be Completed by Production Specialist Videographer or Client Personnel Written Document Can Be Text Flowchart or Combination Tailored to End Users Needs Changes Become Very Video Edit Step 23 Video SOP Process Mapping Team Reviews and Approves Draft Written Document SOP Critical Video Clip Locations for Linking in Document Identified For Efficiency Sake C Have SME Work with Necessary It is Critical to Insure That Everyone Involved in the Production Reviews and Approvals the Final Script Time Consuming After the Final ient May Production Specialist to Create First Version of the Document Corrections are Made as Video is Added to Sections of the SOP Which Are Difficult to Describe With Words Alone 35 TM Complete Process for Creating Customized Learning And Assistive Software When Editing with Pinnacle Studio The Raw Video Clips are Dragged to the Editing Timeline in the Order They Were Captured Since the Job Was Captured Work Order Day NOTE This is Where Using the Task Analysis or Process Map in a Linear Fashion Begins to Pay Off CLAAS Again the Production Style Determines Whether a
108. on Since the procedures are different for the three embodiments management needs to give clear guidance since in most cases Video SOPs require less effort to create This approach creates a Simple Workumentary Steps taken are much dependant upon the production style chosen in Step 16 It is critical to insure that everyone involved in the production reviews and approves the final script Changes become very time consuming after the final Video edit When editing with Pinnacle Studio the raw video clips are dragged to the editing timeline in the order that they were captured since the job was captured in work day order NOTE This is where using the task analysis or process map in a linear fashion begins to pay off Again the production style determines whether a 9 Step Description and Clarifying Text Added Using Script to Create Draft Workumentary 26 CLAAS Draft Workumentary Reviewed and Critiqued by Process Mapping Team Management and Quality Assurance 27 CLAAS Final Master Workumentary Created in AVI and WMV Electronic File Format Explanation voice track and clarifying text is added Production styles requiring these include 1 SME Talk Through Camera Microphone Only Add Voice Track and Clarifying Text 2 SME Trainee Talk Through Camera Microphone Only Add Voice Track and Clarifying Text 3 Trainee Work Through Camera Microphone Only Add Voice Track and Clarifying Text
109. on this approach may be nearly impossible A fully trained individual may still have problems executing the procedure on their own thus leading to numerous costly errors which further aggravate the supervisors and wear on the morale of the employee In short current training approaches are inefficient costly and may actually erode employee performance In order to address the shortcomings of existing training techniques Florida Learning Curve Inc developed its patent pending approach to create the concept of Customized Learning And Assistive Software Customized Learning And Assistive Software or CLAAS is a video based training and work task execution software which is created through application of an organized and logical process Moreover the approach is very broadly applicable and can be used in many non industrial and academic settings In addition it creates a re usable permanent training record in the form of written electronic documents whose utility is greatly enhanced by inclusion of imbedded hyperlinked digital video and picture elements These documents can take many different forms depending upon the needs of the end user Customized Learning And Assistive Software eliminates most of the obstacles associated with 10 instructing personnel on how to use traditional SOPs and execute complex procedures It also insures the robustness of the training and long term retention of knowledge while capturing sta
110. our file will be compressed to a smaller size As with the DVD you will burn the newly created wmv file by using the CD ROM creation software which comes with your computer Each software program is different but in most cases these applications are very intuitive and require straightforward drag and drop operations Simply open the CD ROM burning software and chose your Workumentary in wmv format as the input file and follow the on screen prompts Once complete the disk should be playable via Windows Media player by double clicking the file name Steps for Publishing to PDA Most personal digital assistants today are capable of playing multimedia files as long as 1 The device has a processor and software designed to play multimedia files and can launch and view a web browser 2 The device has enough RAM to play such files in a fluid fashion 3 The device is equipped with a flash memory card where the video can be stored 4 The video files are compressed to a reasonable size If your device can play a multimedia file it will play your Workumentary In addition if it can also launch a web browser and view a web page you will be able to view your CLAASTM Training Tools on the device 38 You will need to compress your Workumentary video and the individual video files within your CLAAS training tool and then transfer them to the flash memory card so both software embodiments can be used on your PDA This means you
111. ourself with its contents e Read each section of the manual in order taking the opportunity to review the diagram called Complete Process for Creating Customized Learning And Assistive Software CLAAS which is presented in Chapter 2 e Watch the video titled Mission Possible An Overview of the CLAAS Production Process on DVD which included in this manual on DVD disk e Watch the example Workumentary titled Sherer Manufacturing Incorporated Truck Driver Procedures Execute the example CLASS Training Tool for the Sherer truck driver procedures which is included in this manual on DVD disk e Compile a list of questions which you might ask of your Florida Learning Curve Inc Software Specialist e Familiarize yourself with your hardware including digital still camera video camera tripod etc using the manuals literature and training videos provided by the manufacturers e Familiarize yourself with some of the third party software including o The Pinnacle Systems Studio version 11 non linear video editing software Note It is highly encouraged that you work through the included video tutorial 25 o The Microsoft Visio Professional 2003 technical diagramming software o The Microsoft FrontPage 2003 web programming software e Ifyou have not used the Microsoft Office XP Professional 2002 or Microsoft Office 2003 Software Suite in some time it is recommended you review how to open and edit M
112. owledge of the Microsoft Office XP Professional 2002 or Microsoft Office 2003 Software Suite in particular Microsoft Word and Excel e The ability to read and understand software and equipment manuals with some proficiency particularly for digital devices such as a mini DV camcorder The ability to accurately follow oral and written instructions The ability to take written notes for future reference Some experience with project management and meeting deadlines The ability to communicate and work with individuals in diverse work environments The ability to analyze workflow or learn workflow and process mapping techniques If you or the person designated as the end user does not possess these skills the process of creating your own Workumentaries and or CLAAS training tools will be significantly degraded However in the event you do have problems instructional hours can be purchased form Florida Learning Curve Inc An Overview of the Customized Learning And Assistive Software CLAAS Creation Process The process of creating Customized Learning And Assistive Software is a unique but simple approach which builds on the old adage A picture is worth a thousand words The basic elements of the approach are as follows Please Note A diagram of this approach is shown in Figure 1 1 e A group review of the procedure is performed A Subject Matter Expert SME who is intimately familiar with the procedure or task is iden
113. ployee confidence capabilities and efficiency e g employee feels empowered 47 10 11 12 13 14 15 by being in control Some employees have special training needs Some employees are not native speakers of English Reducing errors and product or service failures for difficult jobs or tasks Codifying training in an electronic format for inclusion into an e learning system What is the job or tasks requiring CLAASTM Who are the personnel being trained Where is the work site where the software will be created Is the work site where the software will be created the same as where the software will be used Who are the trainees supervisors Will Quality Assurance personnel be involved in the software creation and who are these individuals Who are the Subject Matter Experts SMEs Will the software be created for each new employee Will the software be used as a periodic refresher for all employees who execute the job or tasks Will the software be used as an introduction to the job or tasks Will the software be used At Work to execute the job or task 48 16 Will the software be used Off Line to prepare or review for the actual job or tasks 17 Will the software be used following product or service failure or failure investigations 18 How will the software be viewed by the employees DVD on TV or computer CD ROM on computer PDA Hand held media player e g Zen iPod smart phone etc CLAAS Training Tool
114. pression refers to the process of reducing the quantity of data used to represent video images Video compression involves encoding digital video to take up less storage space and transmission bandwidth NOTE Bandwidth refers to a data rate measured in bits s for network throughput In other words how much data you can get through in a given time Reducing file size through compression not only allows you to place your work on permanent media like DVD s CD ROM disks portable media players and PDAs but to also make it available for viewing on the internet When compressing digital video you reduce file size but take away some of the original information So you should be aware that the more you compress a file the more information you take away This will impact the quality of the video and audio The more you compress your video data the fewer paint points to use the Monet analogy you will have and thus the video and its associated audio will be of lesser quality In other words the video will begin to appear less clear and sharp and the audio may sound distorted or tinny 35 There are many types of video compression programs which are referred to as codecs coder decoders For the purposes of this manual we are concerned with four such programs The first is integrated as part of the Pinnacle Studio 11 1 software and the second is Video Zip Pro and the third 1 call AVI MPEG Video Converter 1 3 The fourth program is cal
115. r own thus leading to numerous costly errors which further aggravate the supervisors and wears on the morale of the employee In short current training approaches are inefficient costly and may erode the morale of the employee Creation of Video SOPs eliminates most of the obstacles associated with instructing personnel on how to use traditional SOPs and execute complex procedures From a historical perspective the Video SOP was the original embodiment for CLAAS and was developed to create better and more useable written documentation FLC Inc s parent company Delphi Analytical Services Inc developed and patented the procedure after discovering that the process not only created superior documents but in the meantime produced new subject matter experts out of trainees in the process So an additional benefit to Video SOPTM creation 1 the generation of superior written documentation Steps for Creating a Video The following table represents the specific steps required to create Video SOPs following the videographic data capture phase 24 Step 21 22 Video SOP 23 Video SOP 24 Video SOP Table 9 1 Steps for Creating a Video SOP Description Workumentary and CLAAS Training Tool or Video Standard Operating Procedure Transfer Raw Video to Computer with Word Processing Software Create Draft Written SOP by Watching the Video of the Task or Work Day Process Mapping Team Revie
116. reate file a green button 37 7 When Save File As window appears put the name of your Workumentary or video clip and choose the location where you wish the file to reside on your external hard drive 8 Hit Ok and the project will begin to render and then write The green Create file button will turn red and say Cancel and remain so until the file is outputted to the location you have chosen It will then return to Create file and be green once again As the file is being created the words writing frames x of y will appear about the red Cancel button 9 When complete you will have created a file form the avi file through the codec which is part of the Pinnacle Studio 11 1 software The file size should be less than 650 MB and can now be burned to a CD ROM 10 In the event that the file size is still too large use VideoZip Pro to further reduce the size of the file This is accomplished as follows a Open VideoZip Pro and click Add File and choose the wmv file which is too large to fit on a CD ROM disk and hit Open It may take some time for the file to be loaded into the software b Next in the output settings menu choose WMV c In the Profiles drop down menu choose Auto Size WMV Windows Media Video 9 1500 kbps Good Quality wmv and click ok d In the Output Path box decide where you want the file to be saved and hit the big green button e Y
117. s a linked to video in the actual document Corrections are made if needed and hyperlinks added Details are discussed in Chapter 10 Details are discussed in Chapter 10 Figure 9 1 First Few Pages of Blank Example SOP Template 26 Document Prepared by Place title here Place name here Date dd mm yyyy PURPOSE Approved by Place title here Place name here Date dd mm yyyy This procedure is intended for use in Effective Document No DD MM YYYY Supersedes Page Page 1 of 3 Filed by Place title here Place name here SCOPE Revision Number 00 00 00 Date dd mmm yyyy 27 Effective Document No DD MM YYYY Supersedes Page Page 2 of 3 RESPONSIBILITIES MATERIALS AND EQUIPMENT Assemble all necessary materials and equipment prior to starting the process The required materials and equipment are listed below So Me PROCEDURE Preparing Personnel and Equipment 1 Collect all necessary equipment and supplies 2 Assemble equipment aea rper 3 4 Part 1 Your Company 28 Effective Document No DD MM YYYY Supersedes Page Page 3 of 3 3 REFERENCES UCM UN Version Effective Author Summary of Change Your Company Inc Figure 9 1 First Few Pages of a Completed Example Video SOP NOTE Underlined sections within the document are hyperlinks
118. sting In other words arrange objects and subjects in the frame to create a background middle ground and foreground Do not line up objects in front of the camera in neat rows equal distance from the camera or place all objects on surfaces of the same height size and or color This looks boring Camera Movement You can create movement in an otherwise static shot by simply moving the camera Panning and tilting are best performed with the camera on a tripod head Panning is moving the camera left and right Tilting is moving the camera up and down Remember lead room when panning to follow a character Using tilt can achieve different effects such as tilting up to denote height or depth Movement Through Zooms A zoom movement is created by varying the focal length of the lens increasing or decreasing the angle of view It should be used with great caution Amateur videographers use the zoom instead of advanced planning Think of the zoom as a special effect and like all special effects should be used sparingly and with specific intent Graphic Forces Another aesthetic theory to consider when framing a shot is the graphic weight of the objects within the frame A large dark object has a greater value than a small light colored object You don t want to make one side of the frame too heavy think thirds There is also graphic force to consider It is derived from the graphic weight combined with the movement An object at rest has l
119. ta 7 Close the camera and flip open the LCD viewing screen on the camera 8 Using the Mode switch on top of the camera turn on the camera and cycle through modes until the Play Edit screen is displayed 10 11 12 13 14 15 16 17 18 19 20 21 Close out the AutoPlay display on the computer screen which was launched when the camera was turned on Click the Pinnacle Studio shortcut to launch the Pinnacle Studio Version 11 1 software If this is the first time you have launched the software today it may take some time to boot Once the software has launched click once on the 1 Capture tab at the top left of the screen An interactive picture representation of a digital movie camera will appear This is the camcorder controller Rewind the tape by hitting the Rewind tab lt lt It will stop automatically when the tape is rewound Hit the Play tab to slowly advance the tape Play as much tape as needed to get to the point where you want to start capturing the data When you reach the point where you want to start capturing data hit the Pause tab on the camcorder controller When ready to capture the video data hit the green Start Capture button on the bottom right portion of the screen Insure the DV capture radio button is indented When you hit Start Capture Capture Video window will appear Click on the folder tab and choose t
120. taped The Tight Shot 92 SHERER MANUFACTURING INCORPORATED Clearwater FL Tight shots are close ups optimum visual information in one shot but carefully utilized in any Workumentary or CLAAS Training Tool Tight Shots establish what is being video taped In addition to these three shots one needs to be concerned with placement of subjects within the shot or movement within out of or into the shot This is collectively called frame The following terms and explanation of the terms will assist you in creating more viewable video Lead Room Lead room is extra space in front of any moving object in the camera frame In other words the subject 1 offset to the center of the frame with space in front of the direction of movement This makes the shot look more natural Nose Room Nose room is the extra space allowed for in front of a face when framing a human head if facing a specific direction This is a simple way to add appeal to a shot If you put a subject s nose at the edge of a frame it makes the shot look uncomfortable The Horizon Nearly everything we see in life is presented to us in a horizontal fashion That means that nearly everything is balanced and rooted in a level sense You read the words on this page horizontally as opposed to the Japanese or Chinese who read their words on a page vertically Therefore it is much easier for a viewer to understand and comprehend 93 imagery when it is pres
121. ter checking for Sound pops Skipped and dropped frames Clarity and readability of text Audio and video transitions pou Review Master Workumentary CLAAS Training Tool or Video SOP on CD ROM or DVD on PC or Mac computer Verify that the music track if you have endeavored to create a Complex Workumentary does not overpower the voice track while watching on a DVD player TV PC or Mac computer Verify correct spelling of text in piece Verify consistency of capitalization in piece Verify personnel titles names and spellings in text of piece 1f necessary If credits exist in piece verify the following Subject matter expert s name and title Trainee name and title Producer Narrator Announcer Production Specialist Music title of song group or artist Executive producer IP and copyright statement such as This Workumentary is a production of Florida Learning Curve Inc in association with client Not intended for board cast or mass distribution Unauthorized use is prohibited Copyright 2008 FLC Inc All Rights Reserved ON Uds Uso Pas Check operation of DVD menu for utility and design Determine number and types of finished product required by client such as Workumentary on DVD for play in DVD player Workumentary on CD ROM or DVD for use on a computer CLAAS Training Tool on CD ROM or DVD for use on a computer Workumentary or CLAAS Training Tool for use on a media player
122. the potential difficulties that arise during the work day They may also be able to suggest modeled tasks things which should be done but are not currently being performed These can be modeled video taped and included as real actions within the finished piece familiarize personnel at the job site about the video shoot If a videographer and production support specialist suddenly show up on site with a camera and start filming it can be very unsettling and disruptive to workers who might not even be involved Therefore the more the average worker knows about the process and what will take place during videographic data capture the smoother the shoot will be Also it will give the opportunity for people who do not want to be involved in the shoot to prepare to stay out of view Conversely it will give the opportunity for personnel to express their interest in involvement to management which will lead to the completion of additional consent and release forms If the work site is a controlled environment such as a school make sure you have spoken to the on site leadership such as a principal and to the security officer and security 79 Step 11 detail personnel who will be on site the day of the shoot if at all possible NOTE Consent and Release Forms should be carried at all times The rules for Consent and Release Form use depend on the situation the company policy and where and how the final piece will be used a
123. themselves This is the updated if necessary Task Analysis sheet which integrates notes and changes required following the pre videographic data capture site visit This is best shared via e mail with all parties Final written approval by all will eliminate errors or mixed expectations For the purposes of this manual Production Style is defined as the manner in which video audio and clarifying text are combined to create the final Workumentary CLAAS Training Tool or Video SOPTM For the most part how audio is captured and integrated into the final piece is the primary factor impacting the production style Because of this the following production styles are proposed and used most frequently by FLC Inc Production Styles May Include 1 SME Talk Through Work Procedures Wearing Wireless Microphone 2 SME Trainee Talk Through with Wireless Microphones on Both 3 SME Talk Through Camera Microphone Only Add Voice Track and Clarifying Text 4 SME Trainee Talk Through Camera Microphone Only Add Voice Track and Clarifying Text 5 Trainee Work Through Camera Microphone Only Add Voice Track and Clarifying Text The Production Style is defined by the production specialist and videographer working with the client If you don t have a wireless microphone then your choices will be reduced Figure 4 1 Example Wide Medium and Tight Shots 82 SHERER MANUFACTURI INCORPORATED Medium e 4
124. tified e The procedure or task is then flowcharted or process mapped by the group Existing procedures are checked against the diagram and modified as necessary e Task analysis checklists are created which will act as the shot sheet for videographic data capture e The SME reviews the procedure or task with the Trainee The Trainee then executes the task acting as a pair of hands while the SME guides them through the procedure A complete digital video audio record of the execution is captured The SME provides assistance and detailed narrative description and situations or tasks are modeled if necessary Positive behavior is reinforced The raw video is then downloaded to a computer and depending on the final embodiment of the software the following actions are taken o Ifcreating a Workumentary or a CLAAS Training Tool a script is generated by reviewing the shot sheet and watching the raw video Once the script is generated a voice track is recorded and the piece is edited to the voice track using non linear editing software NOTE If using a wireless microphone the SME s voice may serve as the voice track by itself This is considered a production style of the software and will be discussed more in detail in Chapter 3 19 o Fora Video Standard Operating Procedure a detailed written text document or flowchart is created by the SME while watching the video and reviewing the process map and or checklist as necessary
125. ting The function of lighting at its simplest is to provide enough illumination so that the camera can reproduce an image This sounds easy but is actually very complex There are many books and websites devoted to just video lighting techniques However the following are just a few of the basics Limit Your Light Sources Your eyes and brain can quickly adapt to mixed lighting situations such as tungsten e g incandescent lighting daylight and fluorescent but your camcorder has a much more difficult time Fluorescent lights often cause a 97 greenish cast while tungsten casts an orange hue Even natural daylight can color your scene blue if you re in the shade or next to an open window The best solution is to try to limit your light sources and then use your camcorder s white balance adjustment setting for the dominant light source For example if you are indoors with lots of light streaming in the windows and bright fluorescents overhead then either turn off the fluorescents and balance for the daylight or pull down the window shades and adjust for the overhead lighting Once you start thinking about mixed lighting sources you can take steps to avoid those situations When you can t try to limit the different types of illumination and adjust your white balance accordingly Backlighting One of the most common mistakes in video production is capturing footage of a backlit subject e g object 1 silhouetted against the
126. tion or created from scratch About this Manual 11 Florida Learning Curve Inc is dedicated to researching developing and implementing novel learning technologies and techniques to insure our citizens can succeed long term in the global workforce To help fulfill this mission we have created this Customized Learning And Assistive Software or CLAAS User Manual which is the basis for teaching you how to create your own Workumentaries CLAAS Training Tools and Video Standard Operating Procedures This manual represents hundreds of man years of research and development in the fields of training process capture and refinement as well as experience in the fields of videography process improvement and document creation and publication This knowledge spans numerous industries and academic endeavors It represents a significant body of captured and codified knowledge and is designed to transfer this knowledge to you the end user with the help of Florida Learning Curve Inc personnel Good luck in your pursuit of better training and document creation Dr David M Bliesner Ph D President Florida Learning Curve Inc 12 CHAPTER 1 OVERVIEW Software License Agreement 122 2 2922 5 02 60 000a Required and Recommended Equipment and Third Party Software PC Based System es isses ern CLAAS Manual End User Skills Inventory An Overview of the Customized Learning And Assistive Softwar
127. to describe with words alone This is the same process which takes place in the creation of a Workumentary However the complexity of the edit is usually limited because you are not creating a video piece that runs from start to finish through the entire work day Name and organize the video clips with easily 25 Step 25 video SOP 26 video SOP 21 28 29 Video SOPTM 30 video SOP 31 video SOP Description Edited Clips Hyper Linked to Text in Written Document Written Document with Hyperlinks Converted to pdf File Format Process Mapping Team Management and Quality Assurance Review Text and Video Links for Corrections Master Copies of Video SOP Created and Archived Video SOP Copied and Distributed as Desired Explanation identified titles and co located with the written document This is accomplished by the following sequence with Microsoft Word Highlight the text you wish to link to video gt On the top command line choose Insert Hyperlink choose the video file from the location where it is stored This is accomplished through Adobe Acrobat Professional This will insure that the document cannot be modified and the hyperlinks remain intact Video clips and pdf file usually reside together on a single DVD or CD ROM disk or in a single folder network accessible hard drive See Figure 9 2 for a completed Video SOPTM example NOTE The blue text represent
128. ubject or more specifically in the case of CLAAS creation the subject matter expert doesn t stop and wait for you to take the picture Instead they continue on with what they are doing while you the videographer captures the action in the most natural manner possible This introduction of movement and the desire to keep the action going requires you to understand some basic principals with respect to handling a camera and capturing video The following sections attempt to teach you some of those skills and explain some of the basic principals which are required to capture high quality video It is not meant to be an all inclusive indoctrination into the art of videography but simply an overview of those critical factors which will insure you can complete your task of software creation As with any hands on skill takes it takes time and practice to become accomplished in the field As you review these sections please keep he following points in mind e The video you are capturing is the raw data that will be used to create your software 88 The videographic data capture or video shoot is really more like conducting a controlled scientific laboratory experiment At the end you are going to have to write a lab report the script and present your results the Workumentary to an audience e Make sure you follow the task analysis to get all the data you need The task analysis or process map is the shot sheet for your video
129. uirements assessment process mapping and task analysis steps of the software creation process The ultimate goal of all this planning is to insure that all the necessary data are captured in a single shoot in a linear fashion with no re shoots required In the best case scenario you will 1 Have a job which is clearly defined in writing 2 There are supporting written and validated procedures to show the end user how to execute the job tasks 3 Subject matter experts are available and willing to participate 4 There is quality assurance oversight and 5 managers and supervisors are knowledgeable on the work tasks and actively engaged with their subordinates during the CLAAS creation process In the worst case scenario you will have few if any of these advantages including a clear understanding of what the work is and how it is performed Regardless the process outlined in a step wise fashion below will get you to the end point of the end user requirements assessment process mapping and task analysis session Suggestions for Executing Successful Sessions Before executing end user requirements process mapping and task analysis session it is best to determine the manner or style in which you might accomplish the task It is also important to approach the session with a certain perspective to insure that your time is put to best use The following suggestions may help you in your efforts 1 Be cognizant of the fact that you w
130. ur responsibility to include any job task or reminders in your subject s Workumentary Changing Up Your Shots It is important that you try to utilize the three shots described to you previously Be sure to shoot wide shots medium shots and tight shots of each individual job task Most imperative is to hold each individual shot framed and recording for no fewer than two 99 minutes each During editing you will probably use in the neighborhood of about 5 seconds for each shot Steps for Videographic Data Capture Table 5 1 Steps for Videographic Data Capture Step Description Explanation 17 Schedule Videographic Data Capture The Production Specialist makes final contact with Video Shoot and Finalize Format for all appropriate personnel to schedule a date for the Finished Product video shoot All impacted personnel should be involved to insure that some unforeseen circumstance has arisen which might impact the execution of the shoot A final check of what type of software embodiment Workumentary CLAAS Training Tool or Video the client desires should be made as well 18 Execute Video Shoot Capture Entire The day prior to the video shoot the Production Work Day of Tasks Using Electronic Specialist reviews the Video Shoot Checklist See Task Analysis or Process Map Figure 5 1 in preparation for the shoot Figure 5 1 The Video Shoot Equipment and Supplies Checklist 100 Video Shoot Equipment and Supp
131. ure for Converting wmv Files to Files Procedure for Converting Video for Transfer to a Personal Digital Assistant PDA Procedure for Converting avi Files to Flash Video Files with Embedded Player Using Sorenson Squeeze Software Procedures for Converting PowerPoint Slides to mov files for Editing in Final Cut Studio Non Linear Editing Software FLC Inc Workumentary Themes and Empowerment Phrases DVD and CD ROM Disks Mission Possible An Overview of the CLAAS Creation Process on DVD Example Industrial Workumentary on DVD 43 22 Example Industrial CLAAS Training Tool on CD ROM 23 Example Exceptional Student Complex Workumentary DVD 24 Example Exceptional Student CLAAS Training Tool on CD ROM 25 Example Video SOP on CD ROM 26 Microsoft FrontPage CLAAS Training Tool Construction Template on CD ROM 27 CLAAS Production Tools and Templates on CD ROM Example of Workumentary segment tailored specifically to consumer with TBI This segment allows the consumer with TBI to speak to himself herself while on video as a reminder of what to do and not to do on the workplace It is felt that addressing specific socials skills related to personal disclosure self awareness and self monitoring are paramount in maintaining long term employment These higher order skills related to executive functioning are key in maintaining successful employment Bear in mind the ability to watch video at
132. vent them from being overwritten 3 At your earliest convenience attach your camera to a computer launch your non linear editing software e g Pinnacle Studio 11 1 connect your external storage device and import the raw data to the device See Steps for Transferring Videographic Data From Tape below 4 Once imported to the device take the properly labeled tapes and store them in a secure controlled environment location It 1 highly recommended that you store your DV tapes in a plastic carrying case within a fireproof cabinet Make sure you have some order to your filing system so that the data can be retrieved at a later date If you did not shoot in a linear fashion following the work day you will have to watch the video and log the main events in a or workflow order These events may be documented on a tape log sheet or similar form Recall that the Electronic Task Analysis or Process Map used during the video shoot served as your shot sheet However chances are that you have made changes additions and corrections to the sheet over the course of the video shoot This is very common and expected However because the sheet will be used to create a Workumentary script it is important that these updates be made shared reviewed and approved by all members of the process mapping team Also it is important for the videographer and other personnel involved with the shoot to insure its accuracy when updated
133. verifiers quantity with what is on the paperwork verify product description Purple sheet 73 ER Co 59 60 TASK COMMENTS Have Customer Sign the Purple Copy of Paperwork Return to Tractor Remove Chock Place Orange Cone at Rear of Trailer Before Pulling Away You keep one copy This indicates an empty trailer is pulling away from the dock Indicate into voiceover and text that no cones may be available at customer site Pull Trailer Away From Loading Dock Close Trailer Doors Proceed to Next Delivery Module 4 After the Last Delivery If appropriate Add as text and voiceover 74 TASK COMMENTS Travel to Ryder to Fuel Up Ryder Personnel Perform Maintenance Checks Head Back to Sherer Manufacturing Arrive at Sheer Manufacturing and Open Up and Lock Doors on Trailer Drivers should perform visual inspections as well 65 66 67 68 69 Back Into Loading Bay Chock Back Trailer Wheels Putting Landing Gear Down on Trailer Pull Kin Ping Release Disconnect Emergency and Service Lines TASK COMMENTS Eu NE 71 E Double Check Trailer Landing Gear Are they Down 73 Check with Supervisor Supervisor is Usually Not Available 74 a Do Pre Trip Check for Next Run Same as Actual Run Checks Hon 78 Return Nextel Phone 80 Clock Out COMMENTS T CHAPTER 4 PRE
134. which is used to create the web based training tool The template is included on the CLAAS Users Manual CD ROM 21 Step Description Explanation This creates a tool which is a web browser viewable document It can be viewed on a computer or hand held viewing device which contains web browser software 33 View Pane Images and Confirm Video is launched by double clicking viewing panes Video Clips Are Hyper Linked Correctly This is the CLAAS Training Tool 34 Master Copies of CLAASTM The Master Workumentary should be created and Training Tool Created and archived as well if not previously done Archived 35 CLAAS Training Tool Copied and Distributed as Desired 22 CHAPTER 9 VIDEO SOP CREATION E Steps for Creating a Video 5 23 Background You may recall that in addition to the Workumentary and the CLAAS Training Tool the final embodiment of Customized Learning And Assistive Software M is Video Standard Operating Procedure or Video SOP Many common work environments require employees to follow Standard Operating Procedures SOPs or similar written documents which detail common practices and tasks within the organization In several industries such as pharmaceuticals and medical device manufacturing use of SOPs is required by law SOPs are typically difficult and ti
135. ws and Approves Draft Written Document SOP Critical Video Clip Locations for Linking in Document Identified Raw Video is Edited Into Clips for Linking to Written Document Explanation This decision should have been made during the End User Requirements Assessment Process Mapping and Task Analysis phase The raw video is the avi file which is captured from the mini DV tape and place on the external storage device These files can be quite large 12 GB for each hour of video Make sure the computer which has the work processing software has enough hard disk space to support this file size The draft SOP is best created by using an SOP template watching the video and filling in the template as the video is watched The first few pages on an example SOP Template is shown in Figure 9 1 The entire template is provided in this manual on CD ROM This is essentially the same way you would create a script while creating a Workumentary see Chapter 6 This Step may be executed by the Production Specialist Videographer or Client The written document need not be limited to text but can take the form of a flowchart checklist or customized form For efficiency sake it may be valuable to have client personnel such as the SME work with the Production Specialist or Videographer to create the draft document Corrections are made as necessary Video should be added to sections of the SOP which are the most difficult
136. ying rules of my work a Iwill not bring my cell phone into work I know I am not aloud to text or take calls during work hours b Iwill try to complete tasks on my own without asking co workers for guidance I will use my PDA first to figure things out and as a last resort ask for help I will track in my PDA how many times I must ask for help c I will give notice if I have to take off from work am sick or running late Taking an interest in others a Iwilllearn something unique about each of my workers to help me remember their names and faces For example at my last job I tried to remember unique features of each person or something about their family that would help me remember them Working with my job coach I will call my job coach once a week to check in I will call my job coach anytime I feel I am having a problem at work 45 46

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