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1. 2014 Internet Initiative Japan Inc All rights reserved 1 24 LIJ GIO EU Service Service Outline m Base Server Overview Base Server referred to hereinafter as the Service provides IlJ s very own Server Resources assigning you a Virtual Server Unit or Physical Server Unit with standardized OS m Base Server Structure Component Base Server comes together with the following components depending on your Server Resource choice o V Series Providing Client Virtual Machine from Server Hardware in IIJ Server Pool o X Series Providing Client Dedicated Server Hardware in IIJ Server Pool exclusively for Client s use Option Service The Service comes together with the following Option Service for each component V Series o lIJ GIO EU Service Additional Disk Option 2014 Internet Initiative Japan Inc All rights reserved 2 24 TIJ GIO EU Service m Terminology Term Explanation Service Code ID for verification purpose at IIJ GIO Global Support Center Microsoft SPLA SPLA stands for Service Provider License Agreement Itis aprogram that the Service Provider represents the Service user in obtaining Microsoft Product License This is the only License Program which grants the right of use when the Service Provider uses Microsoft Software Product License with the purpose of providing Service to the User In order to provide Service that uses Microsoft Software Product as a Servi
2. CPU Count 2 CPU Core Count 12 Memory 96GB Local Disk equipped with the capacity needed in order to launch Hy pervisor NIC Port 6 Port vmnicO VM Communication Network vmnicl Cust vCenter Network vMotion Network FT Network vmnic2 VM Communication Network vmnic3 Cust vCenter Network vMotion Network FT Network vmnic4 IP Storage Network vmnicd IP Storage Network NIC Port Unit Band Limit 1Gbps Host Name To be assigned and set up by IJ rule lt Base Set Management ID gt esx lt No 1 100 gt eg gsvb999999esx001 IP ADDRESS To be assigned and set up by IIJ For more detail please refer to Service Network Domain Name To be assigned and set up by IIJ Default Gateway To be assigned and set up by IIJ X Set Remote Access Router Reference DNS Server To be assigned and set up by HJ Reference NTP Server To be assigned and set up by IIJ Reference DNS Server To be set up by you Your Personalized Virtu gt You will use DNS Server provided by IIJ al Machine Reference NTP Server To be set up by you Your Personalized Virtu al Machine Account delivered to you Root Remote Console Not provided Additional Notes Local Disk Capacity may differ depending on the provision period Please also check the Restrictions as described in the later part of this
3. E From Application to First Use The time from application to the launch of a service differs for each base server virtualization platform network add on and monitoring amp operation Please refer to the specifications for each service for more details Time taken before servicing The time required for service provision does not include the day on which the corresponding request is received The time period below represents the number of days from the business day following the day of receipt by IIJ of an application form that contains all the required items The time required from the application for the IIJ GIO EU Service to the completion of registration is as follows Service Contract Time until service type provision Basic contract Service Registration New About two weeks The time required to start is an estimate based on our track record It is not to be construed as a guarantee to deliver within the stated time period The Flow Process of Service Start The process from service application to the start of service is described below 1 Service application M Registration of customer information V Contract procedures M Receiving of server configuration completion notification M Receiving of account ID pass accessible for service 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 16 17 TIJ GIO EU Servi
4. VMware vSphere vStorage APIs for Data Protection Data Store for this Service cannot be connected to Server other than VMware vSphere ESXiServer of the Service For this reason when you assume such configuration Off host backup would not be accepted Dispersed Virtual Switch Private VLAN PVLAN feature is not available In addition to the preceding paragraph there are also Guidelines and Restrictions on Settings with regards to each of VMware vSphere features provided by the Service For more details please refer to Notes and Restrictions in this document as well as IIJ GIO EU Service Virtualization Platform User s guide E Information to be provided by and to customer The information that will be provided by you and the information that will be provided to you when using the Service are as given below Information provided by customer Information provided to customer Configuration Sheet Base Set Base Set Management ID Service Network VLAN ID Network Address and Net Mask Integrated Management Server Host Name IP Address Configuration Sheet VMware vSphere ESXi Server _ Host Name IP ADDRESS Configuration Sheet Data Store iSCSI Server information Unique ID and Item HLU Configuration Sheet Local VLAN Internet VLAN Item VLAN ID Network Address Net Mask Gateway Ad dress Component VLAN Network Address Ne
5. Notes on failure o Upon detecting Virtualization Platform hardware fault where the Integrated Man agement Server Virtual Machine operates IIJ will contact the customer and conduct hardware maintenance o Ifyou need services on Integrated Management Server monitoring please subscribe to IIJ UOM Service Notes on Capacity The maximum numbers of VMware vSphere ESXi Server that can be managed are based on the following conditions Depending on your usage condition the maximum number that can be managed on actual operation may be figures as given below Each VMware vSphere ESXi Server may run up to 10Virtual Machine a Collected Statistical Information is given as below Collection interval Archive duration Statistical Level 5 minutes 1 day 30 minutes 1 week 2 hours 1 month 1 day 1 year m VMware vCenter Server Version o VMware vCenter Server Version installed in Integrated Management Server as well as its update combination are as follows Version Build Number VMware vCenter Server 5 0 Update2 913577 o We do not guarantee that the above version and build number does not contain secu rity vulnerability Notes on Patching amp Upgrading a Unless IIJ made announcement recommending an update of VMware Tools being in troduced to the Integrated Management Server please do not make any update Microsoft Windows Server including DNS Server VM
6. 1Gbps 1 Both Component Vlan 1 and 2 are provided X1 Network Address and Broadcast Address will not be used 3 Addresses right in front of Broadcast Address will be used as a Gateway Address X2 Network Address and Broadcast Address will not be used In order to connect with Base Server Network Add on and IIJ UOM Service one address right in front of Broad cast Address will be used as a Gateway Address X3 Prescribed Address assigned by you has to satisfy one of the following conditions Private Address stipulated by RFC 1918 and RFC 4193 Unique Global Address that has been allocated by a proper procedure from Internet Registry or the operator managing that IPADDRESS XIIJ does not provide routing from the Internet to Global Address X4 Prescribed Address assigned by you has to satisfy one of the following conditions Address within the IP ADDRESS presented by IIJ among the Private Address stipulated by RFC 1918 Global Address as described in X 3 Additional Notes a When you subscribed to 1 ESXi Server 5 Local VLAN will be provided as per the standard provision of Base Set Regardless of the number of ESXi Server that you subscribed to the number of provided Local VLAN as per the Standard is 5 If you need any additional you can subscribe to 1 If you built a router on top of your personalized Virtual Machine and use VRRP or HSRP as a Redundancy Protocol please use the Group ID as giv
7. Data Store iSCSI 1 5TB Data Store iSCSI 2TB m Additional Notes a Devices that make up IP Storage Network are redundantly configured o Data Store will be delivered to you certifiable as a storage device from all VMware vSphere ESXi Server connecting to your IP Storage Network only from a specific VMware vSphere ESXi Server that will not be recognizable as a storage device iSCSI Server and Storage Processer that provide the Data Store may differ depend ing on particular Data Store Contract Period USA VMware Inc and IIJ do not recommend combining multiple Data Stores with VMware vSphere ESXi and using them as one unit of VMware vSphere vStorage VMFS Things that you have to do o Data Store will be delivered to you without being mounted on VMware vSphere ESXi Server You will have to mount it on your own a If you wish to terminate the Data Store you will have to un mount the Data Store from the VMware vSphere ESXi Server first m Notes on fault tolerance IIJ will not receive backup of any file and block data in the Data Store Please subscribe to a spare Data Store and set it as Save Destination to regularly create backups if neces sary Notes on failure a The communication path between VMware vSphere ESXi Server and Data Store iSCSI is redundancy configured by two IP Storage Networks iSCSI of Active Standby Configuration If VMware vSphere ESXi Server NIC Port connecting to the Active IP Stor
8. s trademark or registered trademark Names appearing in this document company names are trade names trademarks or registered trademarks of each respective company In this document are not used Copyright 2014 Internet Initiative Japan Inc All rights reserved Service Specification and information contained in this document are subject to change without prior notice IIJ GIO EU Service Virtualization Platform Service Specifications VW Series Published by Internet Initiative Inc Network Add on Service Specification 2014 10 18 Ver 1 2 IJ Internet Initiative Japan Internet Initiative Inc TIJ GIO EU Service Content Content Service Outline E Network Add on Outline Network Add on Composition Term Description Restrictions Information provided by you E Information provided to you Service Terms amp Conditions E E Internet VLAN Internet VLAN VW Private VLAN Monitoring VLAN IP ADDRESS Notes with regard to Private IP ADDRESS specified by IIJ Notes with regard to Private IP ADDRESS specified by you Notes with regard to Global IP ADDRESS DNS Reverse Settings Internet Connection Cross Connect Firewall ISAKMP SA IKE Phase1 Parameter IPSEC SA IKE Phase2 Parameter SEIL x86 Internet VLAN Private VLAN Monitoring and Operation VLAN gt gt gt gt a gt gt gt E E E E gt gt a gt gt gt gt gt gt gt 2014 Internet I
9. vSphere that enables the management of multiple servers through a single console application VMware vSphere A generic name for Virtualization Platform provided by the USA VMware Inc It includes Server Storage Network Virtualization Technology and features equipped with the ability to manage its usability and scalability VMware vSphere Auto Deploy Provisioning feature that centrally manage installation upgrade update and configuration of multiple Servers of VMware vSphere ESXi VMware vSphere Client Software that connects to VMware vSphere ESXi and VMware vCenter Server and carries out integrated man agement on both of them Graphical user interface is pro vided VMware vSphere Command Line Interface CLI Software that allows you to manage VMware vSphere ESXi and VMware vCenter Server by the command line VMware vSphere Distributed Power Management DPM Optimizes placement of Virtual Machine on the Server based on the usage of Virtual Machine Resource and it is func tioned to perform power on off to the needs of the operation of the Server VMware vSphere ESXi Hypervisor that virtualizes server and activates Virtual Machine thereafter VMware vSphere ESXi Server Server pre installed with VMware vSphere ESXi provided in the Service VMware vSphere Fault Tolerance FT It continuously runs Shadow Virtual Machine that synchro nizes the process content for the Primary Vir
10. 1 Domain All Types 1 Base Server X Series 2014 Internet Initiative Japan Inc All rights reserved 22 24 TIJ GIO EU Service m Minimum Usage Period This Service Minimum Usage Period is as shown below Service Types Minimum Usage Period V Series All Types 1 month Additional Disk Option All Types 1 month X Series All Types 1 month m Termination Process o After termination date you can no longer operate this service from Virtual Machine Control Panel o After termination date base disk additional disk and Network Setting will be de leted After these data have been deleted they can no longer be restored m Required reference document o IIJ GIO Service Contract Agreement m Warranty Limitation It is not warranty that this service is available at all times 2014 Internet Initiative Japan Inc All rights reserved 23 24 TIJ GIO EU Service Revision History This document is protected by copyright law Unauthorized replication adaptation and public transmission of part or all of this document in any way without obtaining permission from the copyright holder shall be prohibited IIJ Internet Initiative Japan is Internet Initiative Inc s trademark or registered trademark Names appearing in this document company names are trade names trademarks or registered trademarks of each respective company In this document are n
11. 5 working days Make new con Load Balancer tract 5 working days Make new con Private Connection Internet VPN tract 5 working days X These figures are based on IlJ track record It does not guarantee that it will exactly take the same amount of times as stated above 2014 Internet Initiative Japan Inc All rights reserved 30 36 LIJ GIO EU Service The Flow of Service Process Service Application v IIJ GIO EU Service Application Form received by IIJ v Delivery based on service agreement V Presentation of various Information and Usage Manual v IIJ GIO EU Service Registration Completion Notice vy Start Using Things that will be sent to you We will provide you the following information via mail IIJ GIO EU Service Registration Completion Notice IIJ GIO EU Service Configuration Sheet IIJ GIO EU Service User Manual IIJ GIO EU Service Specification 2014 Internet Initiative Japan Inc All rights reserved 31 36 TIJ GIO EU Service Time taken for Service Changes or Termination Time taken for Service Changes or Termination may differ depending on Service Type Time taken for changing or terminating each Service is as shown below The time required is not inclusive of the day the request is made It is effectively counted from the next working day that all requirements for applications and configuration
12. Additional Disk Product Item Your storable data volume will be less than the contracted capacity OS Version already installed in the Base Disk License Fee is included in the cost of Base Server Standard Edition WS will be provided By standard it is provided in English Network Interface Number recognized by OS It is the Upper Limit value of possible number connection with the VLAN Internet Connection Usage Terms and Conditions when using Internet Connection Virtual Server Unit Upper bandwidth limit Upper Limit Value of available band of a Base Server Unit x This bandwidth is shared with other Base Servers It does not guarantee the bandwidth Global IPADDRESS Usage Terms and Conditions of Global IPADDRESS assigned to Virtual Network Interface Private IPADDRESS Usage Terms and Conditions of Private ADDRESS assigned to Virtual Network Interface Operation Monitoring Feature Usage Terms and Conditions when using Base Server Monitoring By default OS is in English Its timing follows UTC and keyboard follows English KB You may also change to Japanese About how to make changes please refer to Usage Manual given to you when making contract 2014 Internet Initiative Japan Inc All rights reserved 8 24 TIJ GIO EU Service V Series Cent OS Type Grade OS provided in V Series Cent OS Type and each of its grades Os Version Architecture V10LC V20LC
13. Machine operating in VMware vSphere from one Server to another while still holding on the activity condition VMware vSphere vStorage APIs for Array Integration VAAI It suppresses the resources consumption improves the per formance and efficiency by offloading load onto disk array through specific storage control VMware vSphere vStorage APIs for Data Protection An integrated backup for Virtual Machine using VMware vSphere vStorage VMFS Snapshot Online Virtual Machine Backup can be obtained VMware vSphere vStorage VMFS VMware unique file system optimized to keep images of Virtual Machine that runs in VMware vSphere VMware vSphere Web Client It is an integrated management software that connects to VMware vCenter Server and to be used for the management Web Browser Graphical User Interface is provided VMware Server vSphere Web Client Software that provides connection from VMware vSphere Web Client to VMware vCenter Server VMware VCP Certified Professional Qualification certified by USA VMware Inc upon receiving training in designing constructing and operating Virtual Environment using VMware vSphere so as to achieve better operational performance while still keeping up with those skills VRRP It stands for Virtual Router Redundancy Protocol set by RFC 3768 It is used during routing redundant configuration via multiple routers Internet Registry An
14. VLAN VM communication Network 3 types Internet VLAN contract max 2 units DS Network Add on z V X series IIJ UOM separate contract Base Set ORHET VMware vCenter Server VMware vSphere Client Microsoft SQL Server DNS Server Remote Access Integrated Management Server 1 in default VMware ESXi phere i240VW Customer desire address IPv4 Component VLAN contract max 2 units OOOO a pe addres evs J g Virtual Machine Virtual Machine customer build customer build Virtual Machine custom r build Capable access Manajement Network However never conneft to Internet and component VLAN phere H240VW Local VLAN 5 in default contract max 10 of Service Network 4 types Cust vCenter Network 124 vMotion Network 124 FT Network 124 Data store Need optional subscription IP Storage Network 124 Included within Base Set contract Components This Service provides the following items Name Description Basic environment package for the us age of Virtualization Platform VMware vSphere and its Integrated Manage ment Software VMware vCenter Server Integrated Management Server pre installed with VMware vCenter Server and Service Network connecting it with VMware vSphere ESXi Server and Data Store are provided as per the Standard VMware vSphere ESXi Server Data Store and VL
15. is made up of a Local System Account Microsoft SQL Server authentication mode is made up of Windows authentication mode DNS Server is delivered to you with Host Name amp IP ADDRESS of Integrated Man agement Server and VMware vSphere ESXi Server registered X VMware vSphere ESXi Server Host Name amp IP ADDRESS are named and num bered by IIJ in accordance with predetermined rules VMware vSphere ESXi Server Host Name amp IP ADDRESS of number corresponding to the maximum contract number has already been registered in advance Notes on fault tolerance When Integrated Management Server is not able be launched or managed due to loss of files or unexpected rewriting within the Integrated Management Server Local Disk IJ will reinstall the Integrated Management Server and deliver it to you You would be required to carry out the system restoration on your own after obtaining and re installing data files backup and your personal settings XIf the failure occurs due to violation of Notes and Restrictions re installation of Integrated Management Server will be chargeable For more details please contact IIJ sales representative We do not guarantee the usability and accuracy of NTP Server reference destination configured in the Integrated Management Server due to various reasons such as Network transmission delay Please set a NTP Server that is suitable for your envi ronment as the reference destination for a better performance
16. is payable For the first month upon signing up for the Service and the last month prior to ter mination of the Service you will be charged at the prorated amount based on the number of days of the particular months taking the billing start date as the initial date for calculation Minimum Contract Period The Minimum Usage Period for this Service is 1 month If you terminate the Contract within the minimum usage period you will be charged a lump sum of fees as set forth in the Contract by IIJ For minimum usage period for IIJ GIO EU Services other than Vir tualization Platform please refer to the respective Service specifications E Termination Process o After termination date you can no longer access to the service using Remote Access o After termination date all data concerning this Service will be deleted After these data have been deleted they can no longer be restored Mm Required Reference Documents ILJ GIO EU Service Terms and Conditions E Warranty Limitation This document is not intended to guarantee that the service will always be available for use Revision History Date of Revision 0 9 2014 10 17 Newly created This document is protected by copyright law Unauthorized replication adaptation and public transmission of part or this entire document in any way without obtaining permission from the copyright holder shall be prohibited IIJ Internet Initiative Japan is Internet Initiative Inc
17. out the system restoration on your own after obtaining and re installing data files backup and your personal settings If failure occurs due to violation of Notes and Restrictions re installation of Inte grated Management Server will be chargeable For more details please contact IIJ sales representative Please keep file you received as a backup in the Integrated Management Server We do not guarantee the usability and accuracy of NTP Server reference destination configured in the Integrated Management Server due to various reasons such as Network transmission delay Please set a NTP Server that is suitable for your envi ronment as the reference destination for a better performance Notes on failure o Upon detecting VMware vSphere ESXi Server hardware fault IIJ will contact the customer and conduct hardware maintenance If you found any VMware vSphere ESXi Server hardware fault please contact IIJ GIO Global Support Center If you need to monitor for Integrated Management Server please subscribe to IIJ UOM Service The communication path between VMware vSphere ESXi Server and Data Store iSCSI is redundancy configured by two IP Storage Networks iSCSI of Ac tive Standby Configuration If VMware vSphere ESXi Server NIC Port connecting to the Active IP Storage Network iSCSI fails to perform due to failure of your operation or if load optimization function of the storage device is activated it will switch to communication by othe
18. the cost of Base Server Common Specification among respective grade of X Series Windows Type 2014 Internet Initiative Japan Inc All rights reserved 12 24 TIJ GIO EU Service Items Specification Base Disk 12 Additional Disk Option 48GB Due to limit by Standard Edition only up to 32GB is recognized OS 300GB RAID1 NIC PORT Windows Server 2008R2With SP1 Standard Edition Multilingual User Interface Language Packs EN JPN Internet Connection 6 Physical PORTS 2 are redundant by Bonding and the remaining 4 Ports not connected to network 4 Virtual PORTs 1 for Internet Connection 2 for Private Connection 1 for Opera tion Monitoring Virtual Server Unit Upper bandwidth limit Available with subscription of IIJ GIO EU Service Network Add on Internet VLAN Global IP ADDRESS 1Gbps Private IPADDRESS Available with subscription of IIJ GIO EU Service Network Add on Internet VLAN Operation Monitoring Feature Private VLAN which you can specify your own ADDRESS Monitoring VLAN is provided by IIJ Base Disk Available with subscription of IIJ GIO EU Service Monitoring and Operation Service 2014 Internet Initiative Japan Inc All rights reserved 13 24 LIJ GIO EU Service The below explains each following item Items Specifications Virtual CPU Cores The number of CPU Cores identifie
19. which are used for Private VLAN1 and ComponentVLAN1 and another 2 ports are for Management Net work For the purpose of route redundancy two ports are assigned on each segment If in the case of the 2 Port meant for redundancy purposes are directly connected to the route via your own NW Device loop configuration will be formed inside the same segment Therefore please understand that one side of the port will be automati cally linked down But the remaining 1 port will still continue to run as per normal To link up the port that has been linked down please contact IIJ GIO Global Support Center For the built in line that connects your equipment with this Add on Cross Connect Gateway you will need to separately make an arrangement for another contract for that line to be provided by IIJ Data Center Service 2014 Internet Initiative Japan Inc All rights reserved 14 36 TIJ GIO EU Service m Firewall Feature Outline We provide you a firewall with Access Control Feature between Internet Base Server and Virtual Machine on the Virtualization Platform With this Firewall you can prevent unwanted communication by presetting which communication to be allowed In addition we also provide one Centralized Communication Control for your server which you no longer have to set control on each respective server The available features are o Virtual FW o Virtual FW Redundancy Configuration Internet On
20. 4 x2 IP ADDRESS Type Private Address VMware vSphere ESXi Server NIC Port Count 2 Active Standby 2 Active Standby 2 Active Standby 2 Active Standby Connection Destination Standard Virtual Switch Maximum Bandwidth 1Gbps 1Gbps Additional Notes o IPADDRESS is among private Address prescribed in RFC 1918 and will be assigned by IIJ Management Network can be connected with the Network Add on Cross Connect This can ensure access path from your System Network built within rack provided by IIJ Data Center Service to the Integrated Management Server and VMware vSphere ESXi Server Management Network can be connected with Virtual Machine that you ve built Please also check the Restrictions described in the later part of this document When connecting the Virtual Machine to the Management Network please use IP ADDRESS of a predetermined range specified by us Notes on Capacity The band of Management Network is set on assumption that IP Communication is used between Integrated Management Server and VMware vSphere ESXi Server as well as between other VMware vSphere ESXi Servers When connecting Virtual Machine to the Management Network and generating IP signal between the Virtual Machine and Inte grated Management Server or VMware vSphere ESXi Server or Add on these IP signals may be inhibited Notes on IP Packet Loop and Transfer Amount o Manage
21. 65 days a year Contact Info E mail sales egb iijgio com Contact an IIJ sales representative Enquiry about Changes Termination Request Customized Orders General enquiries Languages Support English Japanese Required Information for Enquiry Please provide the following information Required information Your company name Your system administrator information Service Code E Emergency Contact Emergency Contact Reception Point for Subscribers Please direct your queries to the Operation Management Personnel with whom you been assigned 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 13 17 TIJ GIO EU Service Reception Hours 24 hours a day 365 days a year Contact Info Emergency phone contact For contact information refer to the User s Enquiry About Failures in service infrastructure Languages Support English Japanese E Maintenance Planned maintenance Planned maintenance will be conducted for the purpose of maintaining service quality and expanding maintaining and preserving equipment For planned maintenance that will not result in service being suspended no announcement will be made If planned maintenance will impact use of the service notification by e mail regarding the scope of the impact will be sent two weeks prior to the contact e mail address registered as the administrator In addition after the completion of the planned maintenance an e mail will be s
22. AN Cross Connect Alltypes 1 System Firewall Alltypes 1 System Load Balancer Alltypes 1 System Private Connection Internet VPN Alltypes 1 System SEIL x86 Alltypes 1 System Minimum usage period This Service Minimum usage period is as shown below Service Types Minimum us age period VLAN Alltypes 1 month Cross Connect All types 1 month Firewall All types 1 month Load Balancer All types 1 month Private Connection Internet VPN All types 1 month SEIL x86 All types 1 month Termination Process o Please note that if you re contract after termination Global IP ADDRESS that has been given to you previously may not be assigned to you again 2014 Internet Initiative Japan Inc All rights reserved 33 36 TIJ GIO EU Service m Required reference document Cloud Service Contract m Warranty Limitation It is not warranty that this service is available at all times 2014 Internet Initiative Japan Inc All rights reserved 34 36 TIJ GIO EU Service Revision History 1 1 2014 08 29 Split Internet VLAN and Internet VLAN VW Add 29 to Internet VLAN menu Ease the explanation of Cross Connect Gateway Notes for Cross Connect Gateway Add number of connec tion ports Notes for Internet VPN Add Verified device information 2014 10 18 Add SEIL x86 service This document is protected by copyright law Unauthorized r
23. AN to use it o For using it on Virtual Machine on Virtualization Platform you will need to contract Component VLAN1 You cannot have an access control from internet on your equipment along Cross Connect Gateway route by using Virtual FW IIJ shall configure Firewall Rule based on your request Connection between Virtual FW and Base Server will be via Private VLAN1 while connection between Virtual FW and Virtual Machine on the Virtualization Platform will be via Private VLAN1 and Component VLAN1 When contracting Base Server V Series and X Series if you will be using Virtual FW please make application such that the Base Server Default Route can suit the Virtual FW If you are already on Base Server Contract and will be using Virtual FW in addition you need to change your Base Server Network Setting on your own If you will be using Virtual Machine on the Virtualization Platform you need to change the Virtual Machine Network Setting on your own Communication permission rules required for monitoring will be automatically set These rules shall take precedence over the rules that you have set You cannot contract more than one Component However if you contract Internet VLAN VW in another segment in order to add a Global IP ADDRESS you can contract a new Component to that segment 2014 Internet Initiative Japan Inc All rights reserved 16 36 LIJ GIO EU Service a We do not guarantee you available
24. AN Network for external communication require separate sub scriptions and different contracts VMware vSphere ESXi Server Server pre installed with Hypervisor VMware vSphere ESXi VMware vSphere ESXi Server H240VW Data Store iSCSI 500GB Storage to keep images of your person alized Virtual Machine in VMware iSCSI 1TB vSphere ESXi Server Mounting it to the VMware vSphere ESXi Server so that it iSCSI 1 5TB is available for your usage iSCSI 2TB VM Communication Network Local VLAN VLAN is used in forms of communica Internet VLAN VW tions between your personalized Virtual Machine in VMware vSphere ESXi Server Depending on your preferences Internet VLAN VW 27 you can use either VMware vSphere ESXi Server Standard Virtual Switch Internet VLAN VW 26 or vSphere Distributed Switch VDS Internet VLAN VW 28 Component VLAN Contract Number and Standard Provision Optional items such as minimum contract numbers and maximum contract numbers and the number of features provided as Standard are shown followings a Example of Notation You can subscribe to a maximum of 1 Base Set Each Base Set comes with a standard Integrated Management Server For each Base Set you will need to subscribe to at least ONE VMware vSphere ESXi Server and up to a maximum of 20 VMware vSphere ESXi Server Max contract 1 1 in default Integrated Managem
25. C Port Network Interface Number recognized by OS It is the Upper Limit value of possible number connection with the VLAN Internet Connection Usage Terms and Conditions when using Internet Connection Server Unit Upper Limit Band Upper Limit Value of available band of a Base Server Unit This bandwidth is shared with other Base Servers It does not guarantee the bandwidth Global IPADDRESS Usage Terms and Conditions of Global IPADDRESS assigned to Virtual Network Interface Private IPADDRESS Usage Terms and Conditions of Private ADDRESS assigned to Virtual Network Interface Operation Monitoring Feature Usage Terms and Conditions when using Base Server Monitoring By default OS is in English Its timing follows UTC and keyboard follows English KB You may also change to Japanese About how to make changes please refer to Usage Manual given to you when making contract Notes about X Series When using X Series Base Server please take note of the following o If there is any hardware failure IIJ will carry out an error recovery Some failures may take up some time before getting recovery If Windows Type OS is Windows Server 2008 or later you may install Hyper V to have a hypervisor for providing Virtualization Environment but it is not supported When you connect your device in the Rack provided by IIJ Data Center Service with the X Series you are required to subscribe to a local g
26. Il GIO EU Service Service Specifications Oct 20 2014 Version 1 0 Internet Initiative Japan Inc TIJ GIO EU Service Document Structure E Service Specifications Service specifications This document describes the service specifications of the IIJ GIO EU Service Document Structure The Service Specifications consists of the following materials Category Description Service Specifications List of common specifications shared by IIJ GIO EU Service Base Server Virtualization Platform Network Add On Base Server Service Specification provided by Virtual Server Unit or Service Specifications Physical Server Unit from IIJ owned Server Resources V Series X Series Edition Virtualization Platform Service Specification provided to you on each VMware ESXi Service Specifications Base itself from IIJ owned Server Resources VW Series Edition Network Add on Service Features and Specifications of Network used from Base Service Specifications Server or Virtualization Platform This document describes the common specifications for base servers virtualization platform and network add on only For detailed information refer to individual service specifications 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved a TIJ GIO EU Service Contents Document Structure a Service Specifications Contents Service Outline IIJ GIO EU Service Outl
27. Man 2 agement Service X1 You will need to separately subscribe to another Component VLAN Contract and use it as a Network Segment to connect to Base Server and Network Add on The Network Segment connecting Base Server and Network Add on and the one that connects VMware vSphere ESXi Server and your personalized Virtual Machine can be connected individu ally by VR Features X2 IIJ s Unified Operation Management hereafter UOM is not one of IIJ GIO EU menu customer need to subscribe separately X3 When you subscribe to Component VLAN both Component VLAN1 and VLAN2 are provided and component VLAN 2 is used to connect IIJ UOM E Terminology Terms Descriptions HSRP It stands for Hot Standby Router Protocol developed by Cisco Systems Inc It is used for redundant configuration of routing features by using multiple routers NAT An abbreviation for Network Address Translation This technology modifies IP Addresses contained in Packet Header when they are in transit across a traffic routing de vice for the purpose of remapping one IP address space into another OVF Template It stands for Open Virtualization Format Template An image format set by Distributed Management Task Force DMTF It is used to provide a Virtual Appliance Virtual Machine installed with OS Software VMware vCenter Server Integrated Management Software consisting of VMware
28. Multilingual User Interface Language Packs EN JPN NIC PORT 4 PORTs 1 for Internet Connection 2 for Private Connection 1 for Operation Monitoring Internet Connection Available when subscribed to IIJ GIO EU Service Network Add on Internet VLAN Virtual Server Unit Upper bandwidth limit 1Gbps common among all Virtual Servers It does not guarantee the bandwidth Global IP ADDRESS Available with subscription of IIJ GIO EU Service Network Add on Internet VLAN Private IPADDRESS Private VLAN which you can specify your own ADDRESS Monitoring VLAN is provided by IIJ Operation Monitoring Feature Available with subscription of IIJ GIO EU Service Monitoring and Operation Service The below explains each following item 2014 Internet Initiative Japan Inc All rights reserved 7 24 LIJ GIO EU Service Specification Virtual CPU Cores The number of CPU Cores identified by Virtual Machine OS CPU Performance Index ICU IlJ s very own indication for comparing CPU Performance among different grades This value simply serves as a guideline It does not guarantee the CPU performance Memory Memory capacity recognized by Virtual Machine OS Base Disk Boot Disk Volume which is provided by standard in the Base Server It comes with OS being already installed It allows you to store data of below 40GB Additional Disk Option
29. O EU Service series as shown below may use IIJ s DNS Cache Servers a Base Server a Virtualization Platform VW Series Virtual Machine that you have constructed Terms and Conditions You must subscribe to Internet VLAN in order to utilise IIJ s DNS Cache server DNS Cache server IP ADDRESS The IP address of the DNS Cache Server is provided by IIJ as shown below 220 100 131 164 Please refer to the User guide on how to set up DNS Server to the Base Server and VM on Virtualization Platform Notes regarding DNS Cache Server a Itis possible to use non IIJ DNS Cache servers a IIJ s DNS Cache Server IP addresses are subject to change Please note any change of IP address for DNS Cache servers will be the responsibility of the customer E Reverse DNS Reverse DNS registration can be provided by IIJ for the Network Add ons shown below Internet VLAN Internet VLAN VW 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 8 17 TIJ GIO EU Service Terms and Conditions You must subscribe to Internet VLAN or Internet VLAN VW in order to utilise IIJ s Reverse DNS function Notes regarding entry of Reverse DNS a When customers wish to use the Reverse DNS function they must complete the FQDN section of the configuration sheet Use of non IIJ DNS servers for the purpose of Reverse DNS is prohibited a All Global IP addresses provided by Internet VLAN are registered with default PTR r
30. Service Unavailability IIJ GIO EU Service Reduced Fees apply in cases of Service Unavailability as specified below Conditions for Reduction 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 11 17 TIJ GIO EU Service Application Application is required Method Follow the format given by IlJ X Please contact your IIJ EU sales rep where the violation of QA occurred Host Name when the violation of QA occurred the contents and some information that objectively proves it x1 x2 Deadline On 15 of the following month after the violation of QA XIf that day is a non working day it will be on next working day Examination of IIJ will investigate whether or not there is any violation of QA in your Content submitted application If it is found that there is a violation of QA the following will be done Reduction Description Reduced Amount 10 of monthly fee at the time violation of QA occur on a component gt x3 X If the component comes along with Option Service the fee for that Option Service is also included Reduction Applied 2 months after violation of QA occurs on a component X1 Inclusive of but not limited to Base Server System Log Kernel dump network interface Communication capture and your own Monitoring System Log It also does not guarantee that these will be usable as information that unconditionally satisfies the requirement l
31. Service cannot be used or it seems to have error all queries shall be made to English Technical Issue Enqu Reception Hours Contact Information Inquiry About Languages Support us by email Services are available in both Japanese and iry Throughout the year 24 7 Your enquiry will be responded at about 9 00 17 00 JST IIJ working days Service Available Specification Clarifying the Points written in the Service Explanation Details Other Technical Inquiry concerning the Service Japanese English General Enquiry about this service Reception Hours Contact Information Inquiry About Languages Support Throughout the year 24 7 Your enquiry will be responded at about 9 00 17 00 JST IIJ working days E mail sales sq iijigio com Please contact IIJ sales representative Changes Termination Request Customized Order of items in the Contract Agreement General Enquiry concerning this Service Japanese English Required Information for Inquiry When making an enquiry please ensure that you have the following with you Required Information Person in Charge Contact Service Code 2014 Internet Initiative Japan Inc All rights reserved 28 36 TIJ GIO EU Service m Emergency Contact Emergency Contact Reception Point for Subscribers Please direct query to Operation Management Personnel whom you registered with Reception Hours Throughout the year 24 7 Contact Infor
32. Service usage are subject to changes or further restrictions Under the circumstance you are required to comply with the changes entirely or terminate the contract Feature Specifications m Base Set It is a basic environment package which enables you to use Virtualization Platform VMware vSphere and its Integrated Management Software VMware vCenter Server Integrated Management Server is pre installed with VMware vCenter Server and Service Network connecting it with VMware vSphere ESXi Server and Data Store are provided as per the Standard However VMware vSphere ESXi Server Data Store and VLAN Net work for external communication will have to be subscribed separately in another con tract IIJ GIO EU Service only provides ONE Base Set Items Specifications Contract unit Min No of Contract units O Max No of Contract units 1 Contract Terms VMware vSphere ESXi Server and Data Store used by this Base Set have to be contracted simultaneously at least 1 for each Internet VLAN VW and Component VLAN will have to be con tracted simultaneously at least 1 for each Termination Terms Integrated Management Server VMware ESXi Server Data Store Local VLAN Internet VLAN VW and Component VLAN used by this Base Set will also be terminated Additional Notes a Base Set provides 5 Local VLAN as per the Standard Restrictions a The number of Integrated Management Server and Service Network provided by t
33. U Service structure The IIJ GIO EU Service consists of the following components a Base servers o Virtualization Platform o Network add ons lIJ GIO EU service virtualization p o el r Platform m V series X series VW series InternetVLAN FW LB SEIL x86 VMtype dedicatedhardware VMware vSphere InternetVPN _CrossConnect This document describes the common specifications for base servers virtualization platform and network add ons For detailed information refer to the individual service Network Add on specifications 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 3 17 TIJ GIO EU Service E Terminology Terms Description Service Code ID for verification purpose at IIJ GIO Global Support Center Reception Virtualisation Virtualisation is the technique of flexibly dividing and integrating the resources that computer systems are composed of regardless of their physical structure Through virtualisation it is possible to do things such as including one physical cable in multiple networks or dividing one physical server into multiple logical virtual servers Cloud Cloud computing Cloud computing is a new way of using computers centered around the Internet in which various resources on a network can be used regardless of their physical location ICU ICU is an abbreviation for IIJ Computing Unit which is IlJ s proprietary indicator for c
34. V40LC V160LC CentOS 6 4 x64 64bit V Series Cent OS Type Grades and available specifications Grade V10LC V20LC V40LC V160LC Virtual CPU Cores 2 4 4 8 CPU Performance index ICU 16 Memory 4GB 8GB 16GB Common Specification shared among V Series Cent OS Type of different grades Item Specification Base Disk 40GB IP SAN Additional Disk Option Available from 100GB 300GB 500GB 1TB up to 2 domains IP SAN OS Cent OS 6 4 NIC PORT 4 PORTS 1 for Internet Connection 2 for Private Connection 1 for Operation Monitoring Internet Connection Available when subscribed to IIJ GIO EU Service Network Add on Internet VLAN Virtual Server Unit Upper bandwidth limit 1Gbps common among all Virtual Servers It does not guarantee the bandwidth Global IP ADDRESS Available with subscription of IIJ GIO EU Service Network Add on Internet VLAN Private IPADDRESS Private VLAN which you can specify your own ADDRESS Monitoring VLAN is provided by IIJ Operation Monitoring Feature Available with subscription of IIJ GIO EU Service Monitoring and Operation Service 2014 Internet Initiative Japan Inc All rights reserved 9 24 LIJ GIO EU Service The below explains each following item Specification Virtual CPU Cores The number of CPU Cores ide
35. age Network iSCSD fails to perform due to failure of your operation or if load op timization function of the storage device is activated it will switch to communication by other IP Storage Network iSCSI However the occurrences of such switching depend on the communication status of the NIC Port of each respective VMware vSphere ESXi Server This switching is done non stop The occurrences of such switching cause no trouble to the operation Moreover if the load optimization function of the storage device is activated in all of the VMware vSphere ESXi Server where LUN Logical Unit Number is mounted and where communication with LUN has occurred the log which displays that switching of IP Storage Network iSCSI communication will be output to the system log Load optimization function of the storage device may also operate with the VMware vSphere ESXi Server issuing an instruction In that case same log under the same condition will be output to the system log Notes on contract modification If you wish to make changes to any Data Store item that you have already subscribed to you must first terminate the current subscribed Data Store and subscribe to a new Data Store a You cannot transfer any file or block data in the Data Store o You cannot expand or shrink the volume VM Communication Network VLAN used by customer personalized Virtual Machine in VMware vSphere ESXi Server serves with the purpose of conducting various type
36. and distributed VPN devices are collectively managed and it enables seamless control for network and base server environments Please refer to http www sacm jp for more information gt Console via Web Client Power ON OFF Web based control function is provides as same as the base server This console is connected from different route other than each interface Thus it enables safe man agement without any impact from limitation that you configure for each interface When using this console you are required to connect SSL VPN that IIJ designates SEIL x86 Service Demarcation Point SEIL x86 is provided on Service platform virtualized environment When it shut off due to hardware failures it automatically recovers To make use of SEIL x86 functions configuration work is required Notes with regard to SEIL x86 o You need to contract Base Server and Internet VLAN to use this o You can contract several SEIL x86s This is delivered powered off When you first use this service Power on operation is required through management console When you connect your device in the Rack provided by IIJ Data Center Service with the V Series you are required to subscribe to a Cross Connect Gateway an m 2014 Internet Initiative Japan Inc All rights reserved 26 36 TIJ GIO EU Service add on network service provided by IIJ GIO EU Service Also you will need to have a device that comes with the L3 feature Com
37. are and its license Decryption transfer and re licensing of the software source code and its li cense by mean of reverse engineering and disassembly 2014 Internet Initiative Japan Inc All rights reserved 5 24 Il3 GIO EU Service Feature Specification m V Series Feature Outlines V Series has the Virtual Machine constructed onto IIJ s very own Server Pool and with OS installed in it Base Server V Series Internet Basic Monitoring Standardized OS V Series OS Type V Series is comprised of the following Types according to the OS o Windows Type o Cent OS Type V Series Windows Type Grade OS provided by V Series Windows Type and its grades os Version Architecture V10WS V20WS V160WS 2008 R2 Windows With SP1 x64 Server Standard Edition XOS License Fee is included in the cost of Base Server V Series Windows Type Grade and available Specifications are as below 2014 Internet Initiative Japan Inc All rights reserved 6 24 TIJ GIO EU Service Grade V160WS Virtual CPU Cores 8 CPU Performance index ICU 16 Memory Common Specification among grade of V Series Windows Type Item Specification Base Disk 40GB IP SAN Additional Disk Option Available from 100GB 300GB 500GB 1TB up to 2 domains IP SAN OS Windows Server 2008R2 With SP1 Standard Edition
38. as the Service is a service that assigns IIJ Server Resource to the customers via Physical Server Unit with a pre installing Hyper visor VMware vSphere ESXi provided by VMware Inc Together IIJ resource provides storage and network the former to keep Virtual Machine Images built on Hypervisor and the latter for the purpose of communication In addition Virtual Machine preinstalled with Integrated Management Software VMware vCenter Server is provided As agreed upon you are able to use Physical Resources made up of Virtualization Plat form VMware vSphere as well as License for VMware vSphere ESXi or VMware vCenter Server in the form of Cloud Service You can also freely operate VMware vSphere ESXi and various features of VMware vCenter Server However there may be features that are not allowed to use For more details please refer to Restriction Virtual Machine that you built on the Service Your Personalized Virtual Machine can be used in conjunction with IIJ GIO EU Service Base Server and Network Add on This combination offers a diverse and flexible configuration and enables you to build cloud Service on your system quickly E Structure The following shows an overall chart of available components provided in the Service Some components are provided as Standard while others come with additional charges Details on chargeable components are given in the next page Global IP address IPv4 attached Internet
39. ased on your request Connection between Virtual FW LB and Base Server will be via Private VLAN1 while connection between Virtual FW LB and Virtual Machine on the Virtualization Platform will be via Private VLAN1 and Component VLAN1 When contracting Base Server V Series and X Series if you will be using Virtual FW LB please make application such that the Base Server Default Route can suit the Virtual FW LB If you are already on Base Server Contract and will be using Virtual FW LB in ad dition you need to change your Base Server Network Setting on your own If you will be using Virtual VW LB on the Virtualization Platform you need to change the Virtual Machine Network Setting on your own 2014 Internet Initiative Japan Inc All rights reserved 19 36 TIJ GIO EU Service You cannot contract more than one Component However if you contract Internet VLAN VW in another segment in order to add a Global IP ADDRESS you can contract a new Component to that segment You will not be notified about Health Check Failure Permission rules for communication signal necessary will be automatically set These rules shall take precedence over the rules that you have set We do not guarantee you available bandwidth and the performance SSL off Load Feature is not provided When accessing the Base Server or Virtual Machine on Virtualization Platform via Load Balancer Connection Source Client Terminal Address will be replace
40. ateway connection an add on network service provided by IIJ GIO EU Also you will need to have a device that comes with the L3 feature Communication will be connected through your device You cannot connect both with the same VLAN 2014 Internet Initiative Japan Inc All rights reserved 16 24 TIJ GIO EU Service o If itis detected that the Base Server that you contract generates a high volume of traffic to the level that hinders other Service Users your traffic may be controlled to the level that will not cause any problems to the Service m Initialization In using this Service IIJ will do the following initialization Component Initialization OS Configuration based on Configuration Sheet V Series X Series m Option Service Additional Disk Option An Option Service to add on V Series Disk Space You may add up to 2 Disk Spaces ranging between 100GB 300GB 500GB and 1TB For instance you may mount 300GB and 500GB spaces which add up to volume of 800GB or 2 Disk Spaces of 1TB adding up to Disk Space of 2TB gt Adding on Additional Disk If during initialization of Base Server your contract does not come together with an additional Disk or with only 1 additional Disk you may add on one more Additional Disk later on One single Base Server may have up to a total of 2 Additional Disk Contracts Additional Disk Change Contract Restriction You can neither upgrade nor downgrade the Additiona
41. bandwidth and the performance a For Communication Log only the Log Data will be provided m Load Balancer Feature Outline Load Balancer Feature is for communication between the Internet and Base Server and Virtual Machine on the Virtualization Platform It centralizes management of access for Base Server from Internet and distributes the process over multiple Base Servers enabling it to respond flexibly to high load traffic processing In addition by using NAPT in the communication from your server to the Internet you can save on the Global IP ADDRESS The available features are o Virtual FW LB a Virtual FW LB Redundancy Configuration Internet Only permitted communication allowed Distribute access to several servers V Series X Series VW Series Virtual Server Dedicated Server Virtualized Platform 2014 Internet Initiative Japan Inc All rights reserved 17 36 TIJ GIO EU Service Virtual FW LB Feature Providing you with Virtual Firewall and Virtual Load Balancer exclusively for you Virtual FW LB makes use of the following features enabling you to disperse processing of communication in your server gt Packet filtering and Load Balancing Providing Packet filtering and Load Balancing Features With regard to Packet filtering please refer to section on Virtual FW Lists below are the load distribution methods that Load Balancing provides Feature Name Feature Items Feature Desc
42. ble Features Virtual Dial Up Feature Usage Option Payment by standard 1 Supported protocols SSL Dial Up Connection Account 1 2 Communication Allowed Protocol ESXi Server Remote Access Source Integrated Management Server VMware vSphere SSH HTTP HTTPS VMware vSphere Client and RDP Remote Desktop Protocol TCP 22 TCP 80 TCP 443 TCP 902 TCP 903 and TCP 3389 Remote Access Source Integrated Management Server VMware vSphere Web Client TCP 8080 TCP 8443 TCP 9443 and TCP 10443 1 Ifyou subscribe to IIJ GIO EU Service Base Server you will use the same account allocated by the Base Server X2 Allocation will be carried out by IIJ You can connect to 2 sessions at the same time Additional Notes o Management Network is connected to Routers for receiving Remote Access Connec tion This router is set as a Default Gateway for Integrated Management Server and VMware vSphere ESXi Server m VMware vSphere ESXi Server It is a server that has Hypervisor VMware vSphere ESXi pre installed You may subscribe to the following VMware vSphere ESXi Server for your subscribed Base Set Items Specifications Contract Unit 1 Min Contract Number 1 Max Contract Number 20 Contract Condition Termination Condition Hypervisor VMware vSphere ESXi 5 installable Enterprise Plus Edition
43. ce v Start of service Items sent to the customer The following information will be sent to the customer via e mail IIJ GIO EU Service Configurations Completion Notice IIJ GIO EU Service Configuration Sheet IIJ GIO EU Service User s guide IIJ GIO EU Service each Service Specifications Information to the customer Some documents are provided by IIJ document exchange web site https iij gioeu dg dox jp Contracted customer is informed access account Time taken for Changes or Termination of services The time required to change cancel a service varies by service and does not include the day of the request acceptance The time period below represents the number of days following the receipt by IIJ of a complete application form The times required to change cancel a service are as follows Contract Time required for type service change or cancellation Service System failure contact information Change Three business days IIJ GIO EU Service Cancellation Separately adjusted The above figure for time required is a performance target based on our track record It is not to be construed as a guarantee to deliver within the stated time period Charging start time The start of fee payment is from the service available day Please refer to the specifications for each service for more details Minimum Contract Period Only the Network Add On Cross Connect has m
44. ce Provider you need to use SPLA Virtualization Technology that splits or combines Resources which form structure of Computer System flexibly unaffected by the physical structure 1 Physical line can accommodate multiple networks as well as split 1single physical server into multiple logical virtual servers In short for IIJ Computing Unit It is IIJ unique indicator for comparing CPU Performance 24ICU is equivalent to Xeon Processor 6 Core x 2 In short for Network Interface Card An expansion card for connecting to the network used in connecting to Local Area Network LAN m Restriction o Your System can be connected to the Base Server via Network However there may be some restriction due to Network Address System or System Configuration For more information please contact IIJ Sales Representative 2014 Internet Initiative Japan Inc All rights reserved 3 24 TIJ GIO EU Service m Information to be provided by you IIJ GIO EU Service Configuration Sheet Required Configuration Information when using the Service You will submit the following information listed in the configuration sheet o Base Server Grade V10 V160 X240 o OS Type Windows Type Cent OS Type Additional Disk Option Contract if any and Contract Disk Size V Series Private IP ADDRESS Information Default Gateway Information Additional Disk Option Account Information V Series m Information provided to
45. crosoft Windows Server including DNS Server Microsoft SQL Server Maintenance Maintenance is conformed to IIJ GIO EU Service s maintenance Spec For more info please refer to IIJ GIO EU Service specifications E Notes o Kindly take note that enquiry from any person other than operation management person in charge will not be entertained due to security concerns o You may be required to switch off all the features while regular or emergency maintenance is performed a After IIJ GIO EU Service is delivered to you you are responsible for security vul nerabilities Applying Changing and Terminating a Contract m After Registration to First Use Time taken before servicing The number of days taken from the time you first register for this Service until the reg istration is complete is given as follows The number of days required before provision of Service is effectively counted from the next working day after all requirements for applications and configurations are received by IIJ Service Contract Content Time Required Virtualization Platform VW Series All Types 10 business days X X These figures are based on IIJ track record It does not indicate that for every case the same duration of time as stated above will be required The Flow Process of Service Process IIJ will explain about this Service The following is the flow of process after you have registered your in
46. d by OS Memory Memory capacity recognized by OS Base Disk Capacity of the boot disk provided as standard with Base Server with OS already installed OS Version already installed in the Base Disk License Fee is included in the cost of Base Server Standard Edition WS will be provided By standard it is provided in English NIC Port Network Interface Number recognized by OS It is the Upper Limit value of possible number connection with the VLAN Internet Connection Usage Terms and Conditions when using Internet Connection Server Unit Upper Limit Band Upper Limit Value of available band of a Base Server Unit This bandwidth is shared with other Base Servers It does not guarantee the bandwidth Global IPADDRESS Usage Terms and Conditions of Global IPADDRESS assigned to Virtual Network Interface Private IPADDRESS Usage Terms and Conditions of Private ADDRESS assigned to Virtual Network Interface Operation Monitoring Feature Usage Terms and Conditions when using Base Server Monitoring By default OS is in English Its timing follows UTC and keyboard follows English KB You may also change to Japanese About how to make changes please refer to Usage Manual given to you when making contract 2014 Internet Initiative Japan Inc All rights reserved 14 24 TIJ GIO EU Service X Series Cent OS Type Grade OS provided in X Series Cent OS Type and it
47. d to Load Balancer to reach the server When responding from server to Connection Source Base Server Address will be overwritten to LB Address Global IP ADDRESS NAT IP ADDRESS already used in Virtual FW cannot be used as NAPT IP ADDRESS 2014 Internet Initiative Japan Inc All rights reserved 20 36 TIJ GIO EU Service m Private Connection Feature Outline Provide Private Connection Feature from your location to IIJ GIO EU Service Secure access to Base Server and Virtual Machine on Virtualization Platform The available features are a Internet VPN o Internet VPN Redundancy Configuration Internet VPN Feature Build your Internet VPN Terminating Device in IIJ GIO EU Service Virtual Environment Secure connection by Internet VPN is possible by connecting from your equipment to the Component Customer Network VPN Device Internet TOE 33 39 e gt p V Series X Series VW Series Virtual Server Dedicated Server Virtualized Platform Internet VPN Redundancy Configuration We provide Internet VPN in Redundancy Configuration During device failure it will automatically switch to a standby device This greatly helps to reduce down time 2014 Internet Initiative Japan Inc All rights reserved 21 36 LIJ GIO EU Service Customer Network VPN Device VPN Device Tor z V Series X Series VW Series Virtual Server Dedicated Server Virtualized Platform Inte
48. delivering IIJ GIO EU Service to you it will be your own responsibility to re spond to security vulnerabilities 2014 Internet Initiative Japan Inc All rights reserved 20 24 TIJ GIO EU Service Application Change Termination Mm From registration up to before using Time taken before servicing Each Service requires different amount of processing time before the delivery of Service Required time before the Service is provided is as shown in the following The time required is not inclusive of the day the request is made It is effectively counted from the next working day that all requirements for applications and configurations are received by IlJ Service Contract Content Time Required Make new con tract Make new con tract V Series 5 working days X Series 10 working days These figures are based on IIJ track record It does not guarantee that it will exactly take the same amount of times as stated above The Flow of Service Process Service Application v Application form received by IIJ GIO EU Service v Configuration Tasks v Presentation of various Information and Usage Manual v IIJ GIO EU Service Registration Completion Notice v Start Using 2014 Internet Initiative Japan Inc All rights reserved 21 24 TIJ GIO EU Service Things that will be sent to you We will provide you the following i
49. document Things that you have to do VMware vSphere ESXi Server will be delivered to you without Integrated Management Server VMware vCenter Server Inventory registered You will have to register the in ventory on your own Notes on fault tolerance a The main parts of VMware vSphere ESXi Server are redundantly configured If fail ure occurs in parts where redundant configuration has not been carried out the server may be shut down immediately However if failure occurs in the main part where redundant configuration has been carried out you will receive a notification from us to temporarily suspend VMware vSphere ESXi Server as we run mainte nance Please contract a spare VMware vSphere ESXi Server or set up a redundancy con figuration or use it as Physical Server to which you want to move your Virtual Ma chine to as required o The parts where redundant configuration is is not carried out are as follows Parts that is redundantly configured NIC Suspend VMware vSphere ESXi Server when conducting maintenance e Local Disk Power Parts that is not redundantly configured CPU Memory Local Disk Redundancy Controller When the Integrated Management Server cannot be launched or managed due to loss of files or unexpected rewriting within the Integrated Management Server Local Disk IIJ will reinstall the Integrated Management Server and deliver it to you You would be required to carry
50. e Upper limit value of the virtual FW LB Setup Following Setup Number Upper Limits are provided Setup items Setup Number Limit Remarks Setup to distribute the signal received by the Load Balancer to the server under control A combination of Pool Servers and IP ADDRESS for receiving signal will be taken as 1set one Global IP ADDRESS required per 1 set Set up the Server group under the control Pool server Unlimited of Load Balancer which forms load dis tribution destination Load balancing settings Virtual FW LB Redundancy Configuration We provide Virtual FW LB in Redundancy Configuration During device failure it will automatically switch to a standby device This greatly helps to reduce down time Virtual FW LB Monitoring This implements Device Monitoring by ping on Virtual FW LB Equipment while Vir tual FW LB Redundancy Configuration carries out monitoring according to the switching on and off of the active devices Upon detecting an alert an alert mail will be sent to contact destination recorded in Person in Charge Information Notes with regard to Virtual FW LB o You need to contract Internet VLAN in order to use this o For using the Virtual Machine on Virtualization Platform you need to tract Component VLAN1 Using Virtual FW LB you cannot implement load balancing on your equipment via Cross Connect IIJ shall configure Load Balancer b
51. ecords m NTP server IIJ GIO EU Service series as shown below may use IIJ s NTP Servers Base Server Virtualization Platform VW Series Terms and Conditions You must subscribe to Internet VLAN in order to utilise IIJ s NTP Server NTP Server IP Address The IP address of the NTP Server is provided by IIJ as shown below 220 100 131 164 Please refer to the User guide on how to set up NTP Server to the Base Server and VM on Virtualization Platform Notes with regarding to NTP o o Itis possible to use non IIJ NTP servers a IIJ s NTP Server IP addresses are subject to change Please note any change of IP address for the NTP servers will be the responsibility of the customer 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 9 17 TIJ GIO EU Service Quality amp Warranty E Service Quality Assurance and Warranty Limitation IIJ GIO EU Service Quality Assurance and Warranty Limitation are as follows Feature Quality Assurance Warranty Limitation Base Server V Series We ensure that the Hypervisor The following do not qualify as which runs the Base Server has an non operational time of the operating rate of above 99 99 Hypervisor _ Software installed in the Base o Server e g OS Middleware or Application Shutting down of the Base Server OS due to negligence or with intension vSphere WebClient stops working X Series Not specified Virtualiza
52. ed to be version upgrade Restrictions o Please do not use VMware vSphere ESXi Server Local Disk as a Data Store o Please do not change the Host Name IP ADDRESS Domain Name and Default Gateway of VMware vSphere ESXi Server m Data Store It is a storage that keeps images of your personalized Virtual Machine in VMware vSphere ESXi Server You may mount it from VMware vSphere ESXi Server in order to use it You may subscribe to the following Data Store for your subscribed Base Set iSCSI Disk Volume will be provided as a block device by iSCSI Protocol for the VMware vSphere ESXi Server via IP Storage Network Items Specifications Supported protocols iSCSI TCP 3260 Share point To be allocated by IIJ Two Target IP ADDRESSES will be given to every subscribed Data Store Another contract Data Store may be allocated the same Target IP ADDRESS Security Each customer has a separate iSCSI Server Data Store IQN IP Signal between iSCSI Server and IP Storage Network is varied by customers IP Storage Network VLAN varied by customers o You may subscribe to the following Data Store Items Specifications Number of Standard provi sion 0 Contract Unit 1 Min Contract Number Total 1 Max Contract Number Total 5 Contract Condition Termination Condition Option Data Store Data Store iSCSI 500GB Data Store iSCSI 1TB
53. en below Redundancy Protocol Group ID VRRP 241 254 HSRP 241 254 Things that you have to do You will select either Standard Virtual Switch or Distributed Virtual Switch to connect to VLAN You will also need to set up the VLAN ID Notes on IP Packet Loop and Transfer Amount VM Communication Network will cease the Network Interface that connects to Server of that facility once detected an occurrence of IP Packet Loop in the VMware vSphere ESXi Server hosted by IIJ Service Facility You will be notified by us when Network Interface is suspended Please eliminate IP Packet Loop If you need to activate Network Interface please contact IIJ GIO Global Support Center VM Communication Network will place a limit on the number of IP Packet allowed to be transmitted by that Server on that facility when the broadcast packet of VMware vSphere ESXi Server hosted by IIJ Facility exceeds a certain amount of value per server When these packet numbers fall below a certain amount of value such limit will be lifted Also if these packet numbers have not fallen below certain value after a certain timeframe we will inform you about this Restrictions a For VLAN that the Virtual Machine used for communication please do not use VLAN ID other than the one allocated for VM Communication Network by IIJ a If you built a router on top of the Virtual Machine that you built and use VRRP or HSRP as a Redundancy P
54. ent Svr Service Network 1 in default Cust vCenter network 1 in default vMotion network 1 in default FT network 2 in default IP Storage network 1 in default Remote Access Min contract 1 Max contract 20 Min contract 1 Max contract 5 Min contract 0 VM Communication Network Max contract 5 Min contract 0 Max contract 2 Min contract 0 Max contract 1 Min contract 0 Max contract 1 Monitoring amp Operation gateway X1 If you subscribed to the Base Set 5 Local VLAN will be provided as per the Standard X2 If you subscribed to Component VLAN 2 will be provided as per the Standard Combined Usage with each component of IIJ GIO EU Service IJ GIO EU Service items that can be used in conjunction with Integrated Management Server belonging to Base Set your subscribed VMware vSphere ESXi Server and your personalized Virtual Machine are as follows Compatibility Compatibility Compatibility with with with VMware your personalized Virtual Integrated vSphere ESXiS Machine Management erver via Component VLAN Server Base Server VSeries XSeries Network Add on Virtual FW Virtual FW Redundant configuration Virtual FW LB Virtual FW LB Redundant configuration Cross Connect Internet VPN Internet VPN Redundant configuration IlJ s Unified Operation
55. ent reporting the results to all customers who were sent e mail notifications in advance Emergency maintenance If it is determined by IIJ EU that emergency maintenance is required for service equipment IIJ EU may conduct emergency maintenance without prior announcement In this case customers will be notified by e mail after the maintenance is conducted Emergency maintenance will be conducted in the following circumstances a When an emergency response is required for hardware failures even while service continues uninterrupted When redundancy is lost due to service failure and a suspension of service from multiple service failures that cannot be anticipated When major security risks are discovered and it is determined that an emergency response is necessary When a security incident occurs and an emergency response is necessary 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 14 17 TIJ GIO EU Service E Precautions For security reasons only pre registered system administrators may contact GIO Global support center Some or all functionality may be interrupted due to scheduled emergency maintenance procedures After accepting delivery of the service s the customer is responsible for all matters concerning security vulnerability 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 15 17 TIJ GIO EU Service Applying Changing and Canceling a Contract
56. eplication adaptation and public transmission of part or all of this document in any way without obtaining permission from the copyright holder shall be prohibited IIJ Internet Initiative Japan is Internet Initiative Inc s trademark or registered trademark Names appearing in this document company names are trade names trademarks or registered trademarks of each respective company In this document are not used Copyright 2014 Internet Initiative Japan Inc All rights reserved Service Specification and information contained in this document are subject to change without any notice IIJ SIGGOOAAA 1402CP 00001ZZ IIJ GIO EU Service Network Add on Specification Published by Internet Initiative Inc 2014 Internet Initiative Japan Inc All rights reserved 35 36
57. er VMware vCenter Server please do not use multi byte characters including Japanese names in inven tory o You may install your own VMware products and any other products onto Integrated Management Server but IIJ do not provide Support for these products E Service Network It is a network connecting Integrated Management Server VMware vSphere ESXi Server and Data Store The following Service Network is provided as per the Standard to the subscribed Base Set Cust vCenter Network It functions as a platform for IP Communication between Integrated Manage ment Server and VMware vSphere ESXi Server and between VMware vSphere ESXi Servers IP Storage Network It functions as a platform for IP Communication between VMware vSphere ESXi Server and Data Store iSCSI vMotionNetwork It functions as a platform for IP Communication among VMware vSphere ESXi Servers when using VMware vSphere vMotion FTNetwork It functions as a platform for IP Communication among VMware vSphere ESXi Servers when using VMware vSphere Fault Tolerance FT Each Network Specification is given below Items Specifications Cust vCenter vMotion FT IP Storage Network Network Network Network Numbers of Standard Provision Maximum Provision Number VLAN ID To be assigned by IIJ IP ADDRESS To be assigned by IIJ IP ADDRESS Count 256 24 256 24 256 24 256 2
58. formation with us 1 Service application v Registration of customer information v Contract Procedures v Receiving of server configuration completion notification M Receiving of account ID pass accessible for service vy Start of service Things that will be sent to you We will provide the following information via mail or via document portal a IIJ GIO EU Service Registration Completion Notice a IIJ GIO EU Service Configuration Sheet a IJ GIO EU Service User s guide o IJ GIO EU Service Virtualization platform Service Specifications this manual Time taken for Changes or Termination of services Processing time required for the application of changing or terminating each Service is as shown below The time required is effectively counted from the next working day after all requirements for applications and configurations are received by IIJ Service Contract Con Time Required tent Virtualization Platform VW Series All Types 5 business days X x These figures are based on IIJ track record It does not indicate that for every case the same duration of time as stated above will be required Charging start time o You will be charged starting from the day the Service is provided incurring a monthly fee Initial Expenditure will be charged upon your account during which the first monthly fee
59. from the connection router that you have prepared For more details please refer to IIJ GIO EU Service Network Add on Service Specifications When connecting your personalized Virtual Machine to the Management Network please do not use any IP ADDRESS other than the range stipulated by IIJ The objective of each Network IP ADDRESS is as follows Items Specifications 4th Octet Management Network IP Storage vMotion Network Network 1 20 VMware vSphere ESXi Server 21 100 Reserved by IIJ 101 Integrated Manage ment Server 102 127 Your personalized Virtual Machine 128 199 Reserved by IIJ 200 215 Reserved by IIJ Data Store 216 249 Reserved by IIJ 250 252 Cross Connect IIJ UOM Service Default Gateway X 1 When connecting your personalized Virtual Machine to the Management Net work please use IP ADDRESS of this range X2 When connecting Cross Connect to the Management Network please use IP ADDRESS of this range in your router E Remote Access Remote Access serves as an environment with access to Integrated Management Server and VMware vSphere ESXi Server by connecting to Management Network via the In ternet The following Remote Access is provided as per the Standard of your subscribed Base Set Items Specifications Number of Standard Provision 1 Maximum Provision Number 1 Availa
60. h Network Add on Cross Connect Internet VLAN is not required Private VLANs 2 Private VLANs Private VLAN1 and Private VLAN2 are included in the Base Server contract Private VLANs are used for communication between multiple base servers or Network Add ons Monitoing and administration VLAN This VLAN is included in the base server contract and is used when you have separate contracts for Monitoring Service and Operation Service This VLAN is not for customer use It is as well as the operating path during applications changes or termination of Base Server and not for Customer Service Communication uses 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 6 17 TIJ GIO EU Service Base Server Configuration Outline Base server Internet access VLAN The Internet Standard OS Resources Private VLAN 1 Private VLAN 2 Monitoring VLAN a 8 u Server pool Virtualization Platform For the use of IIJ GIO EU Virtualization Platform service refer to the IIJ GIO EU service Virtualization Platform service specification document 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved any TIJ GIO EU Service Feature Specifications E Internet Protocol For IIJ GIO EU Service only IPv4 is available IPv6 support may be provided in future versions of the service For more information please contact your IIJ Sales Representative DNS Cache server IIJ GI
61. he Base Set may not be changed There is an upper limit to the number of Base Set VMware vSphere ESXi Server and Data Store that can be contracted in the Base Set E Integrated Management Server Server pre installed with Integrated Management Software VMware vCenter Server the following Integrated Management Servers are provided to the subscribed Base Set as per the Standard Number of standard provision Maximum provision number Max number of Controllable VMware vSphere ESXiServer Microsoft Windows Server 2008 R2 SP1 Standard 64bit Installation Server VMware vCenter Server 5 Standard Edition Software VMware vSphere Web Client Server Client VMware vSphere Client 5 VMware vSphere Command Line Interface 5 VMware vSphere Power CLI5 Data Microsoft SQL Server 2008 R2 SP2 Standard Base DNS Server DNS Server that comes with OS X using name resolution between Integrated Management Server amp VMware vSphere ESXi Server CPU Core Counts 2 Virtual 6GB Local C Drive Microsoft Windows Server Disk 50GB VMware vCenter Server VMware vSphere Client VMware vSphere Command Line Interface VMware vSphere Power CLI VMware vSphere Web Client Server Microsoft SQL Server Program Microsoft SQL Server Data Base 2 Remote Desktop for Administration session count remote desktop feature that comes with the OS Used for OS Management of Integrated Management Server Host Name Assigned and configured by IIJ Set as
62. ine a Terminology a Information to Be Provided by the Customer E Information Provided to the Customer Service Terms and Conditions a Terms and Conditions Feature Specifications E Internet Protocol available in Service E DNS Cache server Reverse DNS NTP server Quality Specification a Service Quality Assurance and Warranty Limitation a Reduced Fees Applied In Case Of Service Unavailability Support Specifications E IIJ GIO Global Support Center E Emergency Contact E Maintenance Precautions Applying Changing and Canceling a Contract From Application to First Use Charging start time Minimum Contract Period Termination Process Required Reference Documents u Warranty Limitation Revision History 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 217 TIJ GIO EU Service Service Outline m JIJ GIO EU Service Outline IIJ GIO EU Service overview IIJ GIO EU Service is a cloud IaaS service whose server resources and add on services are owned and provided by IIJ Europe here in after IIJ In addition to providing Internet access IIJ also provides access services for closed networks The base servers which are the foundation of the service can be either virtual or physical servers or a combination of both The virtualisation platform is VMware ESXi service which enables customer flexibility and construction of private clouds in combination with their existing systems IIJ GIO E
63. inimum usage period of 1 year The minimum usage period for other Services is 1 month 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved aF TIJ GIO EU Service E Termination Process a Ifterminating all Base Server virtualization platform network add on and monitoring amp operation contracts all contracts an application using our stipulated termination form is required If all contracts are terminated the times required for termination stated under Time required for service change or termination of services in the individual service specifications for base servers virtualization platform network add on or monitoring amp operation do not apply o After the day of termination it will no longer be possible to log in to the service E Required Reference Documents IIJ GIO EU service Terms and Conditions E Warranty Limitation This document is not intended to guarantee that the service will always be available for use 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 18 17 TIJ GIO EU Service Revision History This guide is copyright protected This guide may not be reproduced adapted or publicly transmitted in part or in whole by any means without the consent of the copyright holder IIJ EU Pte Ltd is registered trademark IIJ and IIJ Solutions are registered trademarks or service marks of IIJ Solutions Inc IIJ and Internet Initiat
64. ith the L3 feature Communication will be connected through your device You cannot connect both with the same VLAN In case there is hardware or software error occurring in this Service and an error occurring to the hypervisor your Virtual Machine will be forced to shut down and shifted to another hypervisor to be reactivated When carrying out scheduled maintenance in this Service Component your Virtual Machine will be shifted to other hypervisor by Live Migration feature If it is detected that the Base Server that you contract generates a high volume of traffic to the level that hinders other Service Users your traffic may be controlled to the level that will not cause any problems to the Service 2014 Internet Initiative Japan Inc All rights reserved 11 24 TIJ GIO EU Service m X Series Feature Outlines X Series assigns dedicated server hardware from IlJ s very own Server Pool and provides it with OS installed in it Base Server X Series Basic Monitoring Standardized OS Server Resource Dedicated Server Internet Bes Server Pool 7 X Series OS Type X Series is comprised of the following Types according to the OS provided o Windows Type o Cent OS Type X Series Windows Type Grade OS provided by X Series Windows Type and its grade OS Version Architecture X240WS 2008 R2 Windows With SP1 Server Standard Edition x64 OS License Fee is included in
65. itoring VLAN you will be using Private IP AD DRESS provided by Ill IP ADDRESS provides 26 64 Address to VLAN gt Notes with regard to Private IP ADDRESS specified by IIJ o It will become an address for Monitoring Please do not change by yourself o It will be provided from the range of IIJ capacity utilization IP ADDRESS band 10 172 0 0 15 Private IP ADDRESS specified by you IP ADDRESS assigned to Private VLAN will be specified by you gt Notes with regard to Private IP ADDRESS specified by you o IP ADDRESS Band 10 172 0 0 15 used in IIJ Equipment will not be available in your equipment Allocation segment length around 1VLAN is specified as 26 Please acknowledge that IIJ will secure IP ADDRESSES in the segment you specify for the use of our device as shown below Private VLAN1 IP ADDRESS whose last digit is 2 Private VLAN2 IP ADDRESS whose last digit is 1 Global IP ADDRESS By Contracting Internet VLAN VW in this Add on Service Global IP ADDRESS will be provided The number of Global IP ADDRESS provided will be determined by the In ternet VLAN VW Contract gt Notes with regard to Global IP ADDRESS o Inthe Global IP ADDRESS Band that has been paid by segment units as equip ment usage you will acknowledge that IIJ will secure IP ADDRESS as shown be low Internet VLAN VW IP ADDRESS whose last digit is 3 m DNS Reverse Settings This will be provided by IIJ Global IP ADDRESS Reverse Set
66. ive Japan are the registered trademarks or service marks of Internet Initiative Japan Inc The other product names and company names are the registered trade names trademarks and service marks of their respective owners This guide does not use the symbols TM or Copyright 2013 IIJ Solutions EU Inc IIJ Solutions Inc Internet Initiative Japan Inc All rights reserved The service specifications or content of this manual may change without prior notification IIJ GIO EU Service Service Specifications Published by Internet Initiative Japan Inc 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 19 17 Base Server Service Specification V X Series 2014 02 28 Ver 1 0 IJ Internet Initiative Japan Internet Initiative Japan Inc TIJ GIO EU Service Content Content Service Outline a Base Server Overview Base Server Structure Terminology Restriction Information to be provided by you Information provided to you Service Terms amp Conditions Provisioning Conditions Feature Specification E V Series E X Series E Initialization E Option Service Support Specification E IIJ GIO Global Support Center E Emergency Contact m Virtual Machine Control Panel Application Change Termination From registration up to before using Charging Start Time Charging Unit Minimum Usage Period Termination Process Required reference document Warranty Limitation Revision History
67. l Disk Additional Disk Termination You can also terminate Additional Disk Unit However once you terminate the Ad ditional Disk you will not be able to subscribe to that same Disk again Please backup the data stored within it Notes with regards to Additional Disk Option When using Additional Disk Option please take note of the following o Inthe midst of adding on or terminating Additional Disk the server may stop to function Please ensure that you stop your server beforehand We do not change the Additional Disk Capacity If you wish to change the Disk Volume please make another new Additional Disk Contract For that you will be doing data migration by yourself If you have already subscribed 2 Additional Disk Contracts connection with additional disk exceeding the upper limit will be al lowed only during Data Migration Period that IIJ stipulates The amount of data that you can store will be less than the amount stated in the product s contract 2014 Internet Initiative Japan Inc All rights reserved 17 24 LIJ GIO EU Service Support Specification m IlJ GIO Global Support Center Except for urgent inquiry e g Service cannot be used or it seems to have error all queries shall be made to us by email Services are available in both Japanese and English Technical Issue Enquiry Reception Hours Throughout the year 24 7 Your enquiry will be responded at about 9 00 17 00 JST IIJ working days Inquiry Abo
68. l Machine The Service will no longer be usable due to usage that violates Notes and Re strictions If you do not have a qualified system engineer or system operation manager IIJ is able to provide technical assistance with regards to design construction and opera tion Please feel free to contact us Technical assistance is a separate chargeable Service Prior to the signing of Service contract you are required to read through and agree to all Notes and Restrictions described in all relevant documents including this docu ment and User s guide Depending on the nature of the Service you subscribed to there might be cir cumstances whereby certain technical restrictions are not inflicted upon your usage which is not in accordance with what is set forth in Notes and Restrictions It is due to the privileged account given to the customers of VMware vSphere ESXi and VMware vCenter Server o e If an error occurs due to violations of Notes and Restrictions such that it re quires re installation by IIJ the re installation service will be chargeable e However we do not guarantee the proper functioning of the system after re installation is carried out This Service Specifications as well as your Service usage aspect and application shall be based on the license agreement of VMware vSphere ESXi and VMware vCenter Server as stipulated by VMware Inc who may change the license agreement The Service specifications and your
69. lt Base Set Management ID gt ve eg gbvb999999ve IP ADDRESS Assigned and configured by IIJ X For more information see Service Network Assigned and configured by IIJ Default Gateway Assigned and configured by IIJ xSet Remote Access Router Reference DNS Server Assigned and configured by IIJ Set Integrated Management Server DNS Server Reference NTP Server Configured by IIJ Set IIJ Service Device NTP Server Account delivered to customer vcadmin XAn account granted with Microsoft Windows Server Administrators rights Shared by the OS Integrated Management Software Server Data Base Account managed by IIJ Monitor X For customer support aspect use to copy Customer provided trouble log exit Integrated Management Server to Service Management Infra m Additional Notes a Integrated Management Server is provided as a Virtual Machine on a redundant configured Virtualization Platform and it is managed by IIJ not provided as a Virtual Machine on your VMware vSphere ESXi Server o Integrated Management Software Server Integrated Management Software Client Data Base and DNS Server are installed in a same Integrated Manage ment Server Integrated Management Server and all of the installation software are delivered to you in a configuration that does not use Active Directory For VMware vCenter Server s Login User use Microsoft Windows Server Local User Account Microsoft SQL Server Service Account
70. ly permitted communication allowed 39g 39 e V Series X Series VW Series Virtual Server Dedicated Server Virtualized Platform Virtual FW Feature Provide you with exclusive Virtual Firewall Virtual FW set rules that combines the following elements allowing only the communication that follow these rules to pass through gt Packet filtering Based on the following rules you may configure up to maximum of 10 rules a Sender IP ADDRESS a Destination IP ADDRESS 2014 Internet Initiative Japan Inc All rights reserved 15 36 TIJ GIO EU Service o Communication Protocol and Port Number gt NAT When communicating with Internet NAT will be activated on your Private IP ADDRESS Virtual FW Redundancy Configuration We provide Virtual FW in Redundancy Configuration During device failure it will au tomatically switch to a standby device This greatly helps to reduce down time Virtual FW Monitoring This implements Device Monitoring by ping on Virtual FW Equipment while Virtual FW Redundancy Configuration carries out monitoring according to the switching on and off of the active devices Virtual FW Logs Communication Logs of when each communication was rejected by Firewall are stored up to 1 month With regards to Communication Log Display please direct your query to IIJ GIO Global Support Center Notes with regard to FW o You will need to contract Internet VL
71. mation Emergency Telephone Contact available Telephone numbers can be found in User Manual given to you when you sign on Inquiry About Any occurrence of error within your contracted service Languages Support Japanese English m Maintenance Maintenance is conformed to IIJ GIO EU Service Maintenance Specification For more information please refer to IIJ GIO EU Service Specification m Notes From the point of view of ensuring security inquiry from any person other than operation management person in charge will not be entertained By regular or emergency Maintenance some or all features may cease functioning You are not allowed to change Host Name and IP ADDRESS When you apply for Base Server please specify an appropriate Host Name and IP ADDRESS 2014 Internet Initiative Japan Inc All rights reserved 29 36 LIJ GIO EU Service Registration Changes Termination Mm From registration up to before using Time taken before servicing Time taken to start the Service may differ for each type of service Service Duration is as shown below The time required is not inclusive of the day the request is made It is effectively counted from the next working day that all requirements for applications and configurations are received by I Service Contract Content Time Required Make new con VLAN tract 5 working days Cross Connect ua 5 working days Make new con Firewall inact
72. ment Network IP Storage Network vMotion Network and FT Network will cease operation of Network Interface that connects to Server of that facility once detected an occurrence of IP Packet Loop within the VMware vSphere ESXi Server hosted by IIJ Service Facility You will be notified by us when Network Interface is suspended Please eliminate IP Packet Loop If you need to activate Network Interface please contact IIJ GIO Global Support Center Management Network IP Storage Network vMotion Network and FT Network will place a limit on the number of IP Packet allowed to be transmitted by that Server on that facility when the broadcast packet of VMware vSphere ESXi Server hosted by IIJ Facility exceeds a certain amount of value per server When these packet numbers fall below a certain amount of value such limit will be lifted Also if these packet numbers have not fallen below certain value after a certain timeframe we will inform you about this Restrictions o Please do not use Management Network IP Storage Network vMotion Network and FT Network for any purposes unspecified by IIJ When connecting Network Add on Cross Connect to Management Network the fol lowing IP ADDRESS will not be useable in your Network Environment Unusable IP ADDRESS Band IP ADDRESS Band used by IIJ in this Facility 10 182 0 0 15 When you are using Network Add on Cross Connect please indicate Network of routable range
73. munication will be connected through your device You cannot connect both with the same VLAN In case there is hardware or software error occurring in this Service and an error occurring to the hypervisor your Virtual Machine will be forced to shut down and shifted to another hypervisor to be reactivated Please note in that case configu ration which is not saved will be lost We do not guarantee you available bandwidth and the performance If itis detected that the SEIL x86 that you contract generates a high volume of traffic to the level that hinders other Service Users your traffic may be controlled to the level that will not cause any problems to the Service Change menu type is operated without requiring you to shut down SEIL x86 Gateway option contract is required when you communicate other than below VPN Communication that originated at Base Server or target at Base Server We provide the latest version only It is customer s responsibility to update firmware after delivery Due to the platform limitation SEIL functions below are not be used If we detect that those functions are used we may sustain the service L2TPv3 configuration VRRP virtual MAC function Configuration which is not using virtual MAC is allowed 2014 Internet Initiative Japan Inc All rights reserved 27 36 LIJ GIO EU Service Support Specification m IlJ GIO Global Sup port Center Except for urgent inquiry e g
74. nd Virtual FW Virtual FW LB Internet VPN Cross Connect between Base Servers between Base Server and Virtual Machine or Base Server on Virtualization Platform Private VLAN Monitoring VLAN Providing a segment for monitoring Base Server Notes regarding VLAN When using VLAN please take notes of the following gt Internet VLAN You cannot use the Global IP ADDRESS you have acquired You will contract Global IP ADDRESS on a segment by segment basis 26 27 28 29 If Global IP ADDRESS is required in addition because it is not allowed to extend the segment of your contract you may need to contract with another segment possible number of different contract segment is only 1 Internet VLAN VW You cannot use the Global IP ADDRESS you have acquired You will contract Global IP ADDRESS on a segment by segment basis 26 27 28 If Global IP ADDRESS is required in addition because it is not allowed to extend the segment of your contract you may need to contract with another segment possible number of different contract segment is only 1 2014 Internet Initiative Japan Inc All rights reserved 8 36 TIJ GIO EU Service gt Private VLAN VLAN is included in the Base Server Contract A Base Server includes two VLANs as default Private VLAN consists of Private VLAN1 that connected with Firewall Load Balancer Cross Connect of this Add on and Private VLAN2
75. ne SEIL x86 Type B resource SEIL x86 which enables about 30Mbps through put This is the model that assigns virtual machine SEIL x86 Type C resource SEIL x86 which enables about 15Mbps through put Option menu for Type A B C When SEIL x86 is Gateway Option used for internet access users are required to add this option VPN throughput does not guarantee the performance it is a guideline VPN throughput is reduced also by the use of non VPN function with SEIL x86 Connecting VLAN and Interface Provide interfaces that can connect to following VLAN as the same as Base Server The bandwidth available is share 1Gbps 2014 Internet Initiative Japan Inc All rights reserved 25 36 TIJ GIO EU Service gt Internet VLAN Internet VLAN contract is required to communicate to SEIL x86 through Internet You can use Internet VLAN which comes with the Base Server contract gt Private VLAN It connects to two private VLAN Private VLAN1 Private VLAN2 Via each VLAN contracted Base Servers and other Network Add on Cross Connect Gateway can be communicated Customer can bring in Private IP ADDRESS gt Monitoring and Operation VLAN This VLAN is used when Monitoring and Operation service is contracted This is not for customer use Management Methods gt SACM Linkage This service can be linked with IlJ s unified network management system SACM With that management system SEIL x86
76. nformation via mail IIJ GIO EU Service Registration Completion Notice IIJ GIO EU Service Configuration Sheet IIJ GIO EU Service User Manual IIJ GIO EU Service Specification Time taken for Service Changes or Termination Time taken for Service Changes or Termination may differ depending on Service Type Time taken for changing or terminating each Service is as shown below The time required is not inclusive of the day the request is made It is effectively counted from the next working day that all requirements for applications and configurations are received by Il Service Contract Content Time Required V Series Change Termination 3 working days X Series Change Individual Adjustment These figures are based on IIJ track record It does not guarantee that it will exactly take the same amount of times as stated above m Charging Start Time o Charging for this service will start from the day the service was provided incurring a monthly fee o Initial Charge will be charged at the same time as the first month fee o For the month you sign contract and the month you terminate you will be charged at the amount that is prorated based on the number of days in that month taking the billing start date as initial date of reckoning m Charging Unit This Service Charging Unit is as shown below Service Type Charging Unit V Series All Types 1 Base Server Additional Disk Option All Types
77. nitiative Japan Inc All rights reserved 2 36 LIJ GIO EU Service gt SACM Linkage gt _ Console via Web Client Power ON OFF Support Specification E IIJ GIO Global Support Center E Emergency Contact E Maintenance E Registration Changes Termination E From registration up to before using Charging start time Charging Unit Minimum usage period Termination Process Required reference document E Warranty Limitation Revision History 2014 Internet Initiative Japan Inc All rights reserved 3 36 TIJ GIO EU Service Service Outline m Network Add on Outline IIJ GIO EU Service Network Add on will be referred to hereinafter as the Add on Ser vice IIJ GIO EU Service provides various forms of Network Features to Base Server will be referred to hereinafter as Base Server and IIJ GIO EU Service Virtualization Platform will be referred to hereinafter as Virtualization Platform You will be able to use various Network Connections Internet or private network that match your system Mm Network Add on Composition Available Features This Add on Service provides the following features VLAN IP ADDRESS DNS Reverse Settings Internet Connection Cross Connect Gateway Firewall Load Balancer Private Connection SEIL x86 oO o E o E E o E o Component This Add on Service in the provided Network Features contains these following Components o VLAN Segment for connecting Virtual Machine on Base Serve
78. ntified by Virtual Machine OS CPU Performance Index ICU IlJ s very own indication for comparing CPU Performance among different grades This value simply serves as a guideline It does not guarantee the CPU performance Memory Memory capacity recognized by Virtual Machine OS Base Disk Boot Disk Volume which is provided by standard in the Base Server It comes with OS being already installed It allows you to store data of below 40GB Additional Disk Option Additional Disk Product Item Your storable data volume will be less than the contracted capacity OS OS Version already installed in the Base Disk NIC Port Network Interface Number recognized by OS It is the Upper Limit value of possible number connection with the VLAN Internet Connection Usage Terms and Conditions when using Internet Connection Virtual Server Unit Upper bandwidth limit Upper Limit Value of available band of a Base Server Unit This bandwidth is shared with other Base Servers It does not guarantee the bandwidth Global IPADDRESS Usage Terms and Conditions of Global IPADDRESS assigned to Virtual Network Interface Private IPADDRESS Usage Terms and Conditions of Private ADDRESS assigned to Virtual Network Interface Operation Monitoring Feature Usage Terms and Conditions when using Base Server Monitoring By default OS is in English Its timing follows UTC and keyboard foll
79. omparing CPU performance 24 ICUs are equivalent to Xeon processors 6 core x 2 NIC is an abbreviation for network interface card which is an expansion card used for accessing networks with uses that include accessing local area networks LANs HaaS is an abbreviation for hardware as a service in which hardware including servers storage and network equipment is used over the Internet as a service It is possible to use only the hardware that is needed only when it is needed without having to own any hardware assets TaaS is an abbreviation for infrastructure as a service in which infrastructure for operating systems is used over the Internet as a service With IaaS infrastructure including data center facilities networks and OS and virtualization infrastructure can be used as a service An integrated HaaS laaS service is also available 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 4 17 TIJ GIO EU Service E Information to Be Provided by the Customer IJ GIO EU Service Configuration Sheet Contract information Quantity and specific IIJ GIO EU Service components that the customer desires Administrator detail Min 1 person Max 3 persons Administrator s details e g telephone number email address etc to be used when contacting IIJ GIO Global Support Center Information Provided to the Customer Contract Server Platform Account Detail
80. on Sheet These are necessary configuration information when using this Add on Service Please provide the following information in the Configuration Sheet to sign up VLAN Configuration Information Cross Connect Application Information Firewall Application Information Load Balancer Application Information Internet VPN Application Information SEIL x86 Application Information Information provided to you IP ADDRESS Information Private IP ADDRESS Information assigned from IIJ and a number of Global IP AD DRESS which you had sign up Default Gateway Information Default gateway information of Global IP ADDRESS Segment 2014 Internet Initiative Japan Inc All rights reserved 6 36 LIJ GIO EU Service Service Terms amp Conditions m Provision conditions Upon using this Add on Service this contract also requires you to sign contract for Base Server or Virtualization Platform 2014 Internet Initiative Japan Inc All rights reserved 7 36 LIJ GIO EU Service Feature Specifications m VLAN Feature Outline This is a segment for connecting your Virtual Machine on IIJ GIO EU Service to other Network Type Description Provide a segment for Base Server Virtual FW Virtual FW LB and Intemet VLAN Internet VPN used for Internet Connection Provide a segment for Virtualized Platform used for Internet Internet VLAN VW Connection Provide local segment for connecting Virtual Machine a
81. organization that allocates and assigns Global Addresses and manages them Ex RIPE Reseaux IP Europeens Statistics Level Value representing a collection range of statistical data is used for VMware vSphere performance monitoring and problem solving The larger the number the wider the col lection range However when the amount of associated col lection data increases Data Base Usage Amount will also increase Standard Virtual Switch Virtual Switch that functions on each Server constituting VMware vSphere Dispersed Virtual Switch Virtual Switch that functions as one of the switches for the multiple servers constituting VMware vSphere E Restrictions The following restrictions are observed in some of the VMware vSphere features VMware vSphere Auto Deploy is not available VMware vSphere Distributed Power Management DPM is not available VMware vSphere Network I O Control Please do not use Service Networks Management Network IP Storage Network vMotion Network and FT Network as the results achievable in the VM Commu nication Network of the Service is limited Please do not use VMware vSphere Storage APIs for Multi pathing Please do not use adjustment function based on VMware vSphere Storage Distributed Resource Scheduler SDRS Storage I O Loading Please do not use VMware vSphere Storage I O Control SIOC Please do not use VMware vSphere vStorage APIs for Array Integration VAAI
82. ot used 2014 Internet Initiative Japan Inc All rights reserved Service Specification and information contained in this document are subject to change without any notice IlJ SIGGOO2AA 1402CP 00001ZZ IIJ GIO EU Service Base Server Service Specification V X Series Published by Internet Initiative Inc 2014 Internet Initiative Japan Inc All rights reserved 24 24 Il G IO EU Service Virtualization Platform Service Specifications VW Series Oct 17 2014 Ver 0 9 Internet Initiative Inc Content Content Service Overview Virtualization Platform VW Series Overview Structure Terminology Restrictions Information to be provided by and to customer Service Terms amp Conditions Provision Conditions a Terms of Agreement Feature Specifications Base Set Integrated Management Server Service Network Remote Access VMware vSphere ESXi Server Data Store VM Communication Network Monitoring and Operation Gateway a Upon Signing Up for the Service Initialization Support Specifications IIJ GIO Global Support Center E Emergency Contact E Support Scope Maintenance Applying Changing and Terminating a Contract After Registration to First Use Charging start time Minimum Contract Period Termination Process Required Reference Documents u Warranty Limitation Revision History Service Overview E Virtualization Platform VW Series Overview Virtualization Platform hereinafter refer to
83. ows English KB You may also change to Japanese About how to make changes please refer to Usage Manual given to you when making contract 2014 Internet Initiative Japan Inc All rights reserved 10 24 TIJ GIO EU Service V Series Upgrade and Downgrade V Series can be upgraded or downgraded by applying for Contract Changes You do not need to do anything after changing grade Your content within the Base Disk and extended disk is still maintained even after the upgrade or downgrade During Upgrade or Downgrade Server Stop may occur Please stop your server after the application Please be informed that if the server is operating during Upgrade or Downgrade it will be forced stop immediately Notes with regards to V Series When using the V Series Base Server these are points to take note of o A connection between a Base Server and a Base Disk as well as an Additional Disk is made through IP SAN iSCSI There is a possibility that IP SAN is not able to perform as you expect while processing a high volume of Disk I O due to the best effort of the IP SAN Band Base Server is provided to you with a Management Software VMware Tools al ready installed When you connect your device in the Rack provided by IIJ Data Center Service with the V Series you are required to subscribe to a Cross Connect Gateway an add on network service provided by IIJ GIO EU Service Also you will need to have a device that comes w
84. pan Inc All rights reserved 12 36 TIJ GIO EU Service Network Structure Example of Network Structure is displayed below lIJ GIO EU Service Customer Network Requires IIJ Data Center Service contract Base Server J J 1 J y Betten Network Device L3 Switch Router V Series X Series VW Series Virtual Server Dedicated Server Virtualized Platform Management Network Customer Customer Location Devices For users contracting with VW Series Demarcation Point when connecting to your own device The scope of this service is up to the point when connecting your device with Cross Connect Gateway Customer Device IIJ GIO EU Service Customer 2014 Internet Initiative Japan Inc All rights reserved 13 36 LIJ GIO EU Service Notes with regard to Cross Connect Gateway o Connection Destination by IIJ GIO EU Service side is only Private VLAN1 and Component VLAN1 or Management Network For connection to Cross Connect it is necessary to connect using device that has L3 Feature Therefore you also need to get a device with L3 Feature With regard to routing control between your equipment and the Network please make routing on your own L3 devices if necessary IP ADDRESS Band 10 172 0 0 15 used in IIJ Equipment cannot be used by your equipment You will need to use another IP ADDRESS or NAT on your own L3 Device Each 1 contract is assigned with 4 connection ports 2 of
85. r IP Storage Network iSCSI However the occurrences of such switching depend on the communication status of the NIC Port of each respec tive VMware vSphere ESXi Server This switching is done non stop The occurrences of such switching cause no trouble to the operation Moreover if the load optimization function of the storage device is activated in all of the VMware vSphere ESXi Server where LUN Logical Unit Number is mounted and where communication with LUN has occurred the log displaying the switching of IP Storage Network iSCSI communication will be output to the system log Load op timization function of the storage device may also operate with the VMware vSphere ESXi Server issuing an instruction In that case same log under the same condition will be output to the system log VMware vSphere ESXi Version o VMware vSphere ESXi Version installed in VMware vSphere ESXi Server as well as its update combination are as follows Version Build Number VMware ESXi 5 0 Update2 1311177 a We do not guarantee that the above version and build number does not contain security vulnerability Notes on Patching amp Upgrading a Patches for fixing VMware vSphere ESXi Security Vulnerability or failure shall be at best applied by the customer o Please do not conduct any version update of VMware vSphere ESXi x Upgrade following the change in the tenth of the version number for VMware products shall be deem
86. r and Virtualization Platform with other Network IP ADDRESS IP ADDRESS assigned to VLAN Component DNS Reverse Settings Set Global IP Address provided by IIJ to Reverse Internet Connection 2014 Internet Initiative Japan Inc All rights reserved 4 36 TIJ GIO EU Service Internet Connection shared among clients Cross Connect Service that locally connects your device installed in the rack provided by IIJ Data Center Service with IIJ GIO EU Service Firewall Network Feature that controls access within communication between Internet and Virtual Machine on Base Server and Virtualization Platform Load Balancer Network Feature that distributes load within communication between Internet and Virtual Machine on Base Server and Virtualization Platform Private Connection Feature that ensure secure connection from your location to IIJ GIO EU Service m Term Description Term Explanation Service Code ID for authentication purpose at IIJ GIO Global Support Center FQDN In short for Fully Qualified Domain Name Domain name that includes all areas without omitting the host name and the domain name E g www example jp is FQDN that has specified both www host name and example jp domain name Closed network Closed Network that uses private line FW In short for Fire Wall Network quarantine the communication across networks to prevent unwanted communication In short for Network Address Translation A mechani
87. ription Round Robin Method of equal access to the pool server Round robin method that allows you to Weighted Round Robin specify access proportion to each server pool Method to access the server with as least Load distribution Minimum Connection number of connections as possible access based on the hash value calcu IP Hash lated from source and destination IP ADDRESS Method to determine the server to be accessed based on the URI URI Maintenance using Cookie and ensure HTTP Cookie Embedding access from the same client to the same server Only OHTTP Access is usable Session mainte nance Maintenance using SSL Session ID to ensure access from same client to the ATES seb Session 1D same server Only HTTPS access is usa ble Attempt to connect to specified TCP Port TCP Per port basis Number and remove failed server from the Load Balancer at once Check the specified URI response and exclude it from the pool server if no re sponse Check the response by SSL Communica tion and exclude it from the pool server if no response Health check gt NAPT In the Outbound Communication from your server to the Internet you can enable NAPT on your Private IP ADDRESS By using NAPT in the communication from your server to the Internet you can save on the Global IP ADDRESS 2014 Internet Initiative Japan Inc All rights reserved 18 36 TIJ GIO EU Servic
88. rnet VPN Demarcation Point The Scope of this Service covers up to IlJ Internet VPN Terminating Device and Internet Connection Point It will not cover Terminating Device at your location Device Setting and Device Monitoring Internet Gateway Service VPN Device Customer VPN Device G Customer IIJ GIO EU Service 2014 Internet Initiative Japan Inc All rights reserved 22 36 TIJ GIO EU Service Internet VPN Connection Specification Compatible with the following IPSec Connection Method gt ISAKMP SA IKE Phase1 Parameter Setup items Setting value Authentication method Pre shared keys Cryptographic algorithm AES 128bit Hash algorithm SHA1 DH Group Group 2 1024bit Lifetime 86400 sec 1 day Keep alive Disable Key exchange mode Main mode IPSEC SA IKE Phase2 Parameter Setup items Setting value Encapsulation mode Tunnel Mode Security protocol ESP Cryptographic algorithm AES 128bit Authentication algorithm HMAC SHA1 Lifetime 3600 sec 1 hour PFS Disable Internet VPN Monitoring Execute ping Monitoring on the Internet VPN Equipment 2014 Internet Initiative Japan Inc All rights reserved 23 36 LIJ GIO EU Service Notes with regard to Internet VPN You need to contract Internet VLAN VW to use this To use on Virtual Machine Virtualiza
89. rotocol please do not use Group ID of prescribed range other than what IIJ stipulates Mm Monitoring and Operation Gateway It is a gateway that connects IIJ Service Facility with Component VLAN and the Man agement Network This Gateway is provided for the subscription of IIJ UOM Service X Connect via Component VLAN2 Upon Signing Up for the Service Initialization Upon your signing up for the Service IIJ will carry out the following initialization A package providing a configuration and optional items and complying with the terms and conditions as stated in Feature Specifications On the other hand you are required to carry out each item and optional service as set forth clearly in Notes and Things you have to do Support Specitications m IIJ GIO Global Support Center The Global Support Center handles all inquiries on how to use the service by e mail ex cept for emergency calls when the system may be down Support Center is available in both English and Japanese Technical Issue Enquiry Reception Hours Throughout the year 24 7 Contact Information E mail support egb iijgio com Types of Enquiry Service specifications More information on service content Other technical inquiry regarding the service Supported Languages English Japanese General Enquiry about the Service Reception Hours Throughout the year 24 7 Contact Information E mail sales egb iijgio com Please contact IIJ sale
90. s You will be provided with account details to be used when accessing your contracted server platform IIJ GIO EU Service Web Portal Access Documents given to you will also be made available on the Web Portal You will be given Account Info ID Password for accessing each respective portal Service Code You will be supplied with a unique code for distinguishing service component or components that you have contracted It will be used for identification purposes when authenticating your contract via the IIJ GIO Global Support Center Users guide You will be provided with necessary Guidebooks for using Base servers Platforms 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 5 17 TIJ GIO EU Service Service Terms and Conditions m Terms and Conditions In order to use the IIJ GIO EU Service the customer needs to sign a base server or a virtualisation platform contract Signing up for Network Add Ons alone is prohibited u Base servers The customer has to sign a IIJ GIO EU Service base server contract Internet VLAN In order to run Internet Connection on the Base Server you must have a contract for Internet VLAN Furthermore if you are going to buy any Network Add Ons Virtual FW Virtual FW LB Internet VPN and SEIL x86 you will also be required to sign a contract for Internet VLAN When customers utilise Base Server in a private network with connection to a collocation rack throug
91. s are received by I Service Contract Content Time Required VLAN Change Termination 5 working days Cross Connect Change 5 working days Firewall Change Termination 5 working days Load Balancer Change Termination 5 working days Private Connection Internet VPN Change Termination 5 working days SEIL x86 Change Termination 5 working days These figures are based on IIJ track record It does not guarantee that it will exactly take the same amount of times as stated above Notes with regard to Service Changes and Termination a Upon submission of your Change Request until completion of the Change we only allow cancelation of request content If you need changes to the request content you will have to cancel the entire request content and resubmit your Change Re quest m Charging start time o Charging for this service will start from the day the service was provided incurring a monthly fee o Initial Charge will be charged at the same time as the first month fee o Forthe month you sign contract and the month you terminate you will be charged at the amount that is prorated based on the number of days in that month taking the billing start date as initial date of reckoning 2014 Internet Initiative Japan Inc All rights reserved 32 36 LIJ GIO EU Service m Charging Unit This Service Charging Unit is as shown below Service Types Charging Unit VLAN All types 1VL
92. s grade OS Version Architecture X240LC CentOS 6 4 x64 V Series Cent OS Type Grades and available specifications Items Specifications Base Disk 12 Additional Disk Option 48GB os 300GB RAID1 NIC PORT Cent OS 6 4 64bit 6 Physical PORTs 2 are redundant by Bonding and the remaining 4 Ports not connected to network 4 Virtual PORTs 1 for Internet Connection 2 for Private Connection 1 for Opera tion Monitoring Internet Connection Virtual Server Unit Upper Available with subscription of IIJ GIO EU Service Network Add on bandwidth limit Internet VLAN Global IP ADDRESS 1Gbps Available with subscription of IIJ GIO EU Service Network Add on Private IPADDRESS Internet VLAN Operation Monitoring Private VLAN which you can specify your own ADDRESS Feature Monitoring VLAN is provided by IIJ Available with subscription of IIJ GIO EU Service Monitoring and Base Disk Operation Service 2014 Internet Initiative Japan Inc All rights reserved 15 24 LIJ GIO EU Service The below explains each following item Items Specifications Virtual CPU Cores The number of CPU Cores identified by OS Memory Memory capacity recognized by OS Base Disk Capacity of the boot disk provided as standard with Base Server with OS already installed OS Version already installed in the Base Disk NI
93. s of communication It is used by set ting to Standard Virtual Switch or Distributed Virtual Switch of VMware vSphere ESXi Server Local VLAN VLAN connecting between Virtual Machines that you built Internet VLAN VW It is a VLAN connecting your personalized Virtual Machine to the Internet You can choose the following item depending on number of IPv4Global Address that you are using o Internet VLAN VW 28 o Internet VLAN VW 27 a Internet VLAN VW 26 Reverse DNS Server PTR Record for IPv4 Global Address assigned by IIJ can be registered to IIJ DNS Server For more details please refer to IIJ GIO EU Service Specifications Notes on Global Address a Global Address assigned by ITH is not usable with other IIJ services or other company Services From security s point of view IIJ implements Global Address Source Address Valida tion In the Service only the Global Address assigned to the Customer will be able to be used for communication with Internet Packet with invalid Source Global Address will be blocked Component VLAN It is a VLAN connecting your Virtual Machine to the Base Server Network Add on Through IIJ GIO EU Service Base Server and Add on that you use you can select these following types of VLAN during registration Usable Base Server Network Add on Base Server V Series Base Server X Series Network Add on Virtual FW Network Add on Virtual FW Redundant Configura
94. s representative Types of Enquiry Changes Termination Request Customized Order of items in the Contract Agreement General Enquiry concerning the Service Supported Languages English Japanese Required Information for Inquiry When making an enquiry please ensure you have the following with you Required Information Person in charge s Information Service Code E Emergency Contact Emergency Contact Reception Point for Subscribers Please direct your enquiry to the Operation Management Personnel to whom you regis tered the Service with Reception Hours Throughout the year 24 7 Contact Information Emergency Telephone Contact available Telephone numbers can be found in the User Manual given to you upon signing up Types of Enquiry Occurrences of error on your Contract Service Platform Supported Languages English Japanese E Support Scope Support will be carried out for failure concerning Unique Specifications for using the following products by IIJ GIO EU Service VMware vCenter Server VMware vSphere Client VMware vSphere Command Line Interface VMware vSphere Web Client Server VMware vSphere ESXi Support will be carried out for failure concerning Unique Specifications for using the following products by Microsoft Corporation or its entity in that country Please make a separate Support Contract with Microsoft Corporation or its entity in the country e Mi
95. sm that when routing IP Packet converts Destination or Source IP ADDRESS con tained within the Packet Header into another different IP ADDRESS In general it matches a unique IP ADDRESS to a single server of an actual IP ADDRESS In short for Load Balancer Provides feature which reduces load by dispersing large amount of accesses into multiple servers In short for Network Address Port Translation A mechanism that when routing IP Packet converts Destination or Source IP ADDRESS con tained within the Packet Header into another different IP ADDRESS Unlike NAT it can match a unique IP ADDRESS to multiple servers of an actual IP ADDRESS able to use different Port Number with one IP ADDRESS 2014 Internet Initiative Japan Inc All rights reserved 5 36 LIJ G I O EU Service Explanation In short for Virtual Private Network Connection Service that is able to make use of open networks such as the Internet and PSTN like a leased line by using authentication and encryption for sending and receiving data Component VLAN1 This segment forms a connection path when connecting Virtual Ma chine on a Virtualization Platform to other Network m Restrictions Restrictions may differ depending on the Component that you contracted For more details please refer to Notes written in each respective component of Feature Speci fications m Information provided by you Configurati
96. t 2 When IIJ sends notification that shows indication of errors on Service Equipment and its impact on operation of the subscribed component these may be usable as information that unconditionally satisfies the requirement 3 After violation has occurred if the component is upgraded or terminated and Reduced Amount exceeds Reduction Applied the latter will be taken as maximum amount over the former The monthly fee other than that component cannot be taken to be Reduction Applied Current month Next 3 month About 10 days Violation of QA occurs Application period for Reduced Request for monthly fee 2 Fees Applied In Case Of months after Reduced Fees Service Unavailability Applied In Case Of Service Unavailability 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 12 17 TIJ GIO EU Service Support Specifications m IIJ GIO Global Support Center The Global Support Center handles all enquiries on how to use the service by e mail except for emergency calls when the system is down Support Center is available in both English and Japanese Technical Issue Enqui Reception Hours 24 hours a day 365 days a year Contact Info E mail support egb iijgio com Enquiry about Service specification Clarifying any Service Explanation Details Other technical enquiries Languages Support English Japanese General Enquiry about this service Reception Hours 24 hours a day 3
97. t Mask e VLAN ID Gateway Address Account notification Integrated Management Server customer access account and initial password ESXi server customer access account and initial password IP address of remote access virtual dialup and customer access account and initial pass word Service Terms amp Conditions E Provision Conditions When you decided to use the Service you are required to sign a contract which is sub scribed to the following items o o o 1 or more VMware vSphere ESXi Server 1 or more Data Store regardless of item type 1 or more Internet VLAN or Component VLAN Upon satisfying the above conditions Base Set will be provided as per the Standard Only 1 Base Set will be provided Terms of Agreement You must agree to the following terms upon subscribing to the Service o The Service assumes that its user has a clear understanding on all Specifications and Features outlined for the VMware vSphere ESXi and VMware vCenter Server and that the Service is used by a system engineer or system operation manager VMware Certified Professional or having equivalent qualifications experienced in design construction and operation of Virtual Machine Without a qualified system engineer or system operation manager these following problems may occur e All features of the Service may not be fully utilized Unexpected failure including stop and loss of Virtua
98. that you switch communication between devices to trigger and set as trigger in the same manner for Redundancy Configuration in your device For every 1 Internet VPN Contract we provide 1 Virtual VPN Device During Redundancy Configuration 2 Virtual VPN will be provided This Service Device will set your location to as the default route We do not provide routing configuration for each individual IP ADDRESS in your location For Base server that uses Internet VPN and Virtual Machine on Virtualization Platform you have to implement routing configuration on your own m SEIL x86 Feature Outline Incorporating Software router SEIL x86 which is developed by IIJ this service provides gateway function for users to access Base Server through Internet The configuration is done by customer own or IIJ engineer SEIL x86 is used for various ways such as router firewall VPN center and remote access server Please refer to http www seil jp product lineup seilx86 for detailed information 2014 Internet Initiative Japan Inc All rights reserved 24 36 LIJ GIO EU Service Customer Network VPN Device Internet Private VLAN 33 33 V Series X Series Virtual Server Dedicated Server Following is the providing menus Menu Explanation This is the model that assigns virtual machine SEIL x86 Type A resource SEIL x86 which enables about 60Mbps through put This is the model that assigns virtual machi
99. tings will be conducted by IIJ Once FQDN has been decided please apply for DNS Reverse Settings 2014 Internet Initiative Japan Inc All rights reserved 10 36 TIJ GIO EU Service 2014 Internet Initiative Japan Inc All rights reserved 11 36 TIJ GIO EU Service m Internet Connection Feature Outline Provide Internet Connection The provided features are o Internet Connection Internet Connection By signing on Internet VLAN VW Contract in the Add on Service you will also be able to use shared Internet Lines Notes with regards to Internet Connection When using Internet Connection please take notes of the following a As the Internet Connection lines are shared with multiple customers there is no separate bandwidth guarantee m Cross Connect Feature Outline The Cross Connect can connect the network mounted in the rack provided by IIJ Data Center Service as well as that of your equipment etc with the Private VLAN1 con nected to the base server of IIJ GIO EU service the Component VLAN1 connectable to a Virtual Machine on the Virtualization Platform the Management Network connected to the Integrated Management Server provided to the subscribers of the Virtualization Platform and the VMware vSphere ESXi Server IIJ Data Center with functioning Cross Connect will be specified otherwise by IIJ For more detail please contact IIJ Sales Representative 2014 Internet Initiative Ja
100. tion Network Add on Virtual FW LB Network Add on Virtual FW LB Redundant Configuration Network Add on Internet VPN Network Add on Internet VPN Redundant Configuration Network Add on Cross Connect IIJ UOM Service need to subscribe X1 Connect via Component VLAN1 X2 Do not use Component VLAN for connection to the Management Network 3 Connect via Component VLAN2 Each VLAN Specification is as follows Item Specification Local VLAN Internet VLAN Component VLAN of VLANs default 5 0 0 Additional order Vlan Unit 1 1 Ql Max of VLANs Total 10 Total 2 Total 2 Contract Condition To contract Base Set Termination Condition VLAN ID To be assigned by IIJ IP ADDRESS To be assigned by customer To be assigned by IJ To be assigned by customer No of IP ADDRESS that customer can have Any Following items 28 9Address 27 25Address 26 57 Address 24 segment only No of IPADDRESS Reserved by IIJ 37 1 IP ADDRESS Type Prescribed Address 4 Global Address Prescribed Address Report of Usage IP ADDRESS to IIJ Not required required No of VMware vSphere ESXi Server NIC Port 2 Active Standby Connection destination Standard Virtual Switch or Distributed Virtual Switch Maximum bandwidth
101. tion Platform you will have to tract Component VLAN1 Private Transmission using Private Internet VPN via Cross Connect onto your machine cannot be made Before application we ask for your Network Environment Please note that there may be circumstances that we cannot process your application due to your Network Environment We also offer Test Environment which you can try VPN connection from your equipment to IIJ equipment If you wish to do some testing before applying for the Service please contact IIJ Sales Office Connection between Internet VPN and Base Server will be via Private VLAN1 while connection between Internet VPN and Virtual Machine on Virtualization Platform will be via Private VLAN1 and Component VLAN1 We also carry out performance testing on the following devices However because the settings and device version may have different environment we do not guar antee proper connection e Cisco 892 Juniper SSG 5 Fortigate 60C We do not guarantee you available bandwidth and the performance IP ADDRESS Band 10 172 0 0 15 used in IIJ Equipment cannot be used by your equipment You will need to use a different IP ADDRESS or NAT During Redundancy Configuration when communication between IIJ VPN Device and your Equipment is lost it will be switched to the Backup Device Please specify your equipment IP ADDRESS for verification purpose in the settings sheet In ad dition we also request
102. tion Platform Not specified Network Add On Not specified Operation Monitoring Not specified Operating rate Operating rate is calculated using the following formula Total non operating time in a month min 1 Operating Rate 1 YD X100 Total time in a month min 2 The obtained value will be rounded down from the third decimal place Any loss of service relating to Monitoring Center shall be treated as non operational hours However this only applies if we receive a report from you detailing any outages that have occurred X1 Non operating time less than 1 minute per incident will be rounded down e g 30 seconds non operating time for ten times is calculated 0 minutes as monthly non operating time 2014 IIJ Europe Limited Internet Initiative Japan Inc All rights reserved 10 17 TIJ GIO EU Service ex 1 and half minutes non operating time for ten times is calculated 10 minutes as monthly non operating time lt 2 Total number of days in that particular month multiplied by 1 440 60 min X 24h Warranty Limitation The Warranty Limitation for all components are as follows a Upon using IIJ GIO EU Service the Communication Routes used including but not limited to Internet Closed networks private branch line and dial up lines as well as communication devices for controlling them are not covered under Quality Assurance unless explicitly specified as being covered a The follo
103. tual Machine activating within the VMware vSphere such that even when the Primary Virtual Machine stopped functioning the shadow Virtual Machine will take over the process without any disruption VMware vSphere Network VO Control When congestion occurs in the Network Resource using multiple Virtual Machines it will control the Network Re source Distribution allocated to each Virtual Machine dy namically following the policy that has been pre defined VMware vSphere Power CLI Software that allows you to manage VMware vCenter Server by Windows PowerShell Command Line It is provided in the form of Windows PowerShell Snap Terms Descriptions VMware vSphere Storage APIs for Multi pathing It improves data transferability and reliability between Server and Storage by using Storage Multi pathing VMware vSphere Storage Dis tr buted Resource Scheduler SDRS It controls the Storage Resource Distribution allocated to each Virtual Machine dynamically following the policy that has been pre defined based on storage used amount and storage data transfer load VMware vSphere Storage I O Control SIOC When congestion occurs in the Storage Access which uses multiple Virtual Machines it will control the Network Re source Distribution allocated to each Virtual Machine dy namically following the policy that has been pre defined VMware vSphere vMotion This feature moves Virtual
104. ut Service Available Specification Clarifying the Points written in the Service Explanation Details Other Technical Inquiry concerning the Service Languages Support Japanese English General Enquiry about this service Reception Hours Throughout the year 24 7 Your enquiry will be responded at about 9 00 17 00 JST IIJ working days Contact Information E mail sales sg iijgio com Please contact IIJ sales representative Inquiry About Changes Termination Request Customized Order of items in the Contract Agreement General Enquiry concerning this Service Languages Support Japanese English Required Information for Inquiry When making an enquiry please ensure that you have the following with you Required Information Person in Charge Contact Service Code 2014 Internet Initiative Japan Inc All rights reserved 18 24 TIJ GIO EU Service m Emergency Contact Emergency Contact for Subscribers Please direct query to Operation Management Personnel whom you registered with Reception Hours Throughout the year 24 7 Contact Information Emergency Telephone Contact available Telephone numbers can be found in User Manual given to you when you sign on Inquiry About Occurrence of error on your Contract Service Platform Languages Support Japanese English m Virtual Machine Control Panel Instruction Website for V Series Subscribers When you subscribe V Series Virtual Server we will gi
105. ve you a Virtual Machine Control Panel with which you can manage and operate the server Features provided in Virtual Machine Control Panel are as below o Virtual Server Power ON OFF o Console Access On top of that you will also need to connect to Management Gateway in order to use the Virtual Machine Control Panel Login Account to Management Gateway and Virtual Machine Control Panel will be provided 1 account for 1 contract Each account may be simultaneously shared among 2 users For more information about account and connection source please refer to the Usage Manual given to you when you subscribe the contract Virtual Machine Control Panel will not be given for the X Series Dedicated Server If you need Power ON OFF for the X Series please contact IIJ GIO Global Support Center Maintenance Maintenance is conformed to IIJ GIO EU Service Maintenance Specification For more info please refer to IIJ GIO EU Service Specification 2014 Internet Initiative Japan Inc All rights reserved 19 24 TIJ GIO EU Service m Notes o From the point of view of ensuring security inquiry from any person other than operation management person in charge will not be entertained By regular or emergency Maintenance some or all features may cease functioning You cannot change Host Name and IP ADDRESS When submitting application for Base Server please ensure that you specify appropriate Host Name and IP AD DRESS After
106. ware vCenter Server VMware vSphere Client VMware vSphere Command Line Interface VMware vSphere Power CLI and Microsoft SQL Server Security vulnerabilities or patches for fixing bug including Security Update Hotfixes and Service Pack for Microsoft Products shall be at best applied by the customer X when applying a Service Pack for Microsoft products please first ensure that such Service Pack is compatible with Integrated Server OS and installation software as well as VMware vSphere ESXi Server Hypervisor Please do not conduct any version update of Microsoft Windows Server including DNS Server VMware vCenter Server VMware vSphere Client VMware vSphere Command Line Interface VMware vSphere Power CLI and Microsoft SQL Server X Upgrade following the change in the tenth of the version number for VMare products shall be deemed to be version upgrade Restrictions a Please do not change Integrated Management Server Host Name IP ADDRESS and Default Gateway Please do not change zone and record registered within Integrated Management Server DNS Server Please do not limit the communication on the Port used by Integrated Management Server VMware vCenter Server through Windows Firewall Features At the time of delivery of Integrated Management Server the Port communication is permitted o Please do not remove or change password of the Account monitor managed by IIJ o For the inventory managed by Integrated Management Serv
107. which can be used for communication between V Series amp X Series of the Base Server You will have to prepare your own Private IP ADDRESS to be used in the Private VLAN In case you sign up Virtualization Platform without Base Server Contract if you contract Network Add on which connects to Private VLAN1 Private VLAN1 is pro vided by default Monitoring VLAN VLAN is included in the Base Server Contract A Base Server includes this VLAN as default VLAN is used as a segment for Monitoring and Operation If you use this VLAN in communication within your network services there is like linood that Monitoring may not be correctly performed For this reason please do not use it within your network services Private IP ADDRESS used on the VLAN will be assigned to you by IIJ segment by segment m IP ADDRESS Feature Outline Types of IP ADDRESS provided by this Add on Service are as following Type Description Private IP ADDRESS Provides Private IP ADDRESS assigned to the Monitoring VLAN specified by IIJ in this Add on Service Private IP ADDRESS That will be Private IP ADDRESS assigned to Private VLAN in this specified by you Add on Service Provides Global IP ADDRESS assigned to Internet VLAN VW in peal ADDRESS this Add on Service 2014 Internet Initiative Japan Inc All rights reserved 9 36 TIJ GIO EU Service Private IP ADDRESS specified by IIJ As for IP ADDRESS assigned to Mon
108. wing are not considered as non operational Non operation due to planned or emergency maintenance which is described in next chapter Non operation due to Service Provision Cessation or Usage Restriction due to outstanding charges Non operation due to matters referreed to Section 4 Customer s Responsibilities Jof IIJ EU Application Service T s amp C s a Subscribers shall not do all but not limited to following matters Leave the Base Server infected by Computer Virus or unauthorized access resulting in high volume of traffic Sending out Multicast or Broadcast Communication Packets without taking measures to avoid occurrence of loop in switching and routing of Communication Packets thus causing a reoccurrence of further loops Exploiting security vulnerability to gain unauthorized access to IIJ Service Amenities or to attempt to stop or degrade any features Usage of any hardware or software for the purpose of testing the performance of IIJ Services against high volume of traffic a Non operation associated with force majeure Force majeure is inclusive but not limited to the following examples social unrest such as War insurgency terrorism and riots natural disasters such as earthquake tsunami volcanic eruption lightning floods snowfall and falling rocks Obstruction of business such as DoS Attack Denial of Service attack Unauthorized Access E Reduced Fees Applied In Case Of
109. you Management Gateway Account Info Only when subscribing to V Series Contract Required Account Information for connection to Management Gateway Virtual Machine Control Panel Account Info Only when subscribing to V Series Contract Required Account Information for logging in to the Virtual Machine Control Panel 2014 Internet Initiative Japan Inc All rights reserved 4 24 TIJ GIO EU Service Service Terms amp Conditions m Provisioning Conditions o When the server is provided there is 1 account which has Administrator rights root Administrator available to you If other account is required when using the Base Server please create and manage accounts as you like If you configure DNS name resolution forward and Reverse in the Base Server you are required to do some configuration task You will set up your own NTP Server Information onto the Base Server Base Server with Windows OS uses SPLA to provide the License for Windows OS For this reason to use Microsoft Product License for the Base Server in principle requires you to use Microsoft SPLA that IIJ provides If you wish to use your own license please contact IIJ Sales Representative When using the commercial product you are prohibited from committing the fol lowing If you are caught for any of these following misconducts IIJ withholds the right to force cessation upon the Base Server Copy modify change and secondary usage of softw

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